GE CFE28USHSS User Manual To The 79e0ce49 4ca5 479c 8998 35f89d4e5a9b

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Refrigerators

Bottom Freezer

Safety Instructions . . . . . . . . . . . . 2-4
Operating Instructions

Features . . . . . . . . . . . . . . . . . . . . . . . . . .5, 6
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . .10
Water Filter . . . . . . . . . . . . . . . . . . . . . . . .11
Hot Water . . . . . . . . . . . . . . . . . . . . . . . . .12
Single Serve Keurig K-Cup Brewer . . . . 13
Appliance Communication . . . . . . . . . .14
Fresh Food Storage Options . . . . .15,16
Climate Zone & Temperature
Controlled Drawer . . . . . . . . . . . . . . .17,18
Freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Automatic Ice maker . . . . . . . . . . . . . . .20
Care and Cleaning . . . . . . . . . . . . . . . . 21
Replacing the Lights . . . . . . . . . . . . . . . .22

GE Café™ models
Models that start with CFE are
Standard Depth Models (SD)
Models that start with CYE and CWE
are Counter Depth Models (CD)

Réfrigérateurs
Manuel d’utilisation
et instructions
d’installation

Modèles GE Café™

Installation Instructions

Preparing to Install the
Refrigerator . . . . . . . . . . . . . . . . . . . . 23, 24
Installing the Refrigerator. . . . . . . 25–35
Installing the Anti-Tip Bracket . . . 31, 32
Installing the Water Line . . . . . . . . 36-38

Troubleshooting Tips . . . . . . 40-42
Normal Operating Conditions . . . . . . .39
Service - Truth or Myth . . . . . . . . . 42, 43
Consumer Support

Owner’s Manual and
Installation Instructions

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . .44
RPWFE Water Filter Cartridge Limited
Warranty . . . . . . . . . . . . . . . . . . . . . . . .45
Performance Data Sheet . . . . . . . . . . .46
Consumer Support . . . . . . . . . . . . . . . . .48

Les numéros de modèle commençant par
CFE sont des modèles de profondeur normale
(PN).
Les numéros de modèle commençant par
CYE et CWE sont des modèles de profondeur
de comptoir (PC).

Refrigeradores
Manual del Propietario
e Instrucciones de
Instalación
Modelos GE CaféTM
Los modelos que comienzan con las letras
CFE son Modelos con Profundidad Estándar
(SD)
Los modelos que comienzan con las letras
CYE y CWE son Modelos con Profundidad de
Mesada (CD)

Write the model and serial
numbers here:
Model # ____________________
Serial # ____________________
Find these numbers on a label
on the left side, near the middle
of the refrigerator compartment.

239D3389P011 Pub No. 49-60741-3 04-16 GE

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
SAFETY

GE Appliances website

For more information on your refrigerator’s operation, visit www.GEAppliances.com or
call 800.GECARES (800.432.2737). In Canada visit GEAppliances.ca or call 800.561.3344.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”. These
words are defined as:

DANGER

Indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION

Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

IMPORTANT SAFETY INSTRUCTIONS
To reduce the risk of fire, explosion, electric shock, or injury when using your
WARNING
refrigerator follow these basic safety precautions:
This refrigerator must be properly installed and located in
accordance with the Installation Instructions before it is
used.
Unplug the refrigerator before making repairs, replacing a
light bulb, or cleaning.
Note: Power to the refrigerator cannot be disconnected by
any setting on the control panel.
Note: Repairs must be performed by a qualified service
professional.
Replace all parts and panels before operating.
Do not store or use gasoline or other flammable vapors and
liquids in the vicinity of this or any other appliance.

Because of potential safety hazards under certain
conditions, we strongly recommend against the use of an
extension cord. However, if you must use an extension cord,
it is absolutely necessary that it be a UL-listed (in the United
States) or a CSA certified (in Canada), 3-wire grounding type
appliance extension cord having a grounding type plug
and outlet and that the electrical rating of the cord be 15
amperes (minimum) and 120 volts.
To prevent suffocation and entrapment hazards to
children, remove the fresh food and freezer doors from any
refrigerator before disposing of it or discontinuing its use.
Do not allow children to climb, stand or hang on the door
handles or the shelves in the refrigerator. They could
seriously injure themselves.

State of California Proposition 65 Warnings:
WARNING This product contains one or more chemicals known to the State of California to cause cancer and birth
defects or other reproductive harm.

CAUTION

To reduce the risk of injury when using your refrigerator, follow these basic
safety precautions.

Do not clean glass shelves or covers with warm water
when they are cold. Glass shelves and covers may break if
exposed to sudden temperature changes or impact, such
as bumping or dropping. Tempered glass is designed to
shatter into many small pieces if it breaks.
Keep fingers out of the “pinch point” areas; clearances
between the doors and between the doors and cabinet are
necessarily small. Be careful closing doors when children
are in the area.

Do not refreeze frozen foods which have thawed
completely.
In refrigerators with automatic icemakers, avoid contact
with the moving parts of the ejector mechanism, or with
the heating element that releases the cubes. Do not place
fingers or hands on the automatic ice making mechanism
while the refrigerator is plugged in.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
SAFETY

GEAppliances.com

(CONT.)

INSTALLATION
WARNING
Explosion Hazard.
Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can
result in fire, explosion, or death.
WARNING
Tip Over Hazard.
Built-in style models (model PYE, CYE, GYE, PWE, CWE, and ZWE) are top heavy, especially with any doors
open. These models must be secured with the anti-tip floor bracket to prevent tipping forward, which
could result in death or serious injury. Read and follow the entire installation instructions for installing
the anti-tip floor bracket packed with your refrigerator.

CONNECTING ELECTRICITY
WARNING

Electrical Shock Hazard.
Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Failure to follow these instructions can result in death, fire, or electrical shock.
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a
3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the
possibility of electric shock hazard from this appliance.
Have the wall outlet and circuit checked by a qualified
electrician to make sure the outlet is properly
grounded.
Where a standard 2-prong wall outlet is encountered,
it is your personal responsibility and obligation to have
it replaced with a properly grounded 3-prong wall
outlet. Do not use an adapter.
The refrigerator should always be plugged into its own
individual electrical outlet which has a voltage rating
that matches the rating plate.

A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded
electrical supply is required. This provides the best
performance and also prevents overloading house
wiring circuits which could cause a fire hazard from
overheated wires.
Never unplug your refrigerator by pulling on the power
cord. Always grip plug firmly and pull straight out from
the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.
When moving the refrigerator away from the wall, be
careful not to roll over or damage the power cord.

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
SAFETY

(CONT.)

HOT WATER DISPENSER
WARNING
Scalding Hazard.
The hot water dispenser is capable of heating water to a temperature of approximately 185°F (85°C).
Water temperatures above 125°F (52°C) can cause severe burns or death from scalding. Children, the
disabled, and the elderly are at highest risk of being scalded.
Use this appliance only for its intended purpose as described in this Owner’s Manual. To reduce the risk of severe burns,
scald injuries, or death when using your hot water dispenser, the instructions below must be followed:
Do not permit children to use the hot water dispenser.
The hot water dispensing knob requires both twist and
push motions in order to reduce the risk of hot water being
dispensed unintentionally or by small children. Do not
tamper with or modify the hot water dispensing knob.
The water coming from the dispenser is very hot. Use
extreme caution when dispensing and drinking water. Allow
water to cool to a drinkable temperature before drinking.
When dispensing water below 125ÛF, always test the
temperature of the water before drinking.
When dispensing hot water, the container can become
very hot. Use a temperature insulating container, such as
ceramic or foam. Using container materials such as paper
or plastic may result in a burn while holding the cup. Do
not use glass containers, as thermal shock can cause the
container to break and may result in scalding or lacerations.
Always follow the formula manufacturer’s instructions for
preparation of baby formula.
Do not use with water that is microbiologically unsafe or of
unknown quality.

Your container should be close to the dispensing point to
minimize the splashing of hot water.
A newly installed water filter cartridge will cause water to
spurt from the dispenser. Run 2 gallons of water through
the cold water dispenser (about 5 minutes) to remove air
from the system. Until this air is removed from the system
through the cold water dispenser, DO NOT use the hot
water dispenser as it may result in spurting of hot water and
lead to hot water scalding.
The first time the hot water feature is used, confirm if
you live above 5000 feet (high altitude). This limits the
temperature of the hot water system to avoid boiling. To
access the high altitude selection, go to the settings menu.
The hot water dispenser is designed to only dispense water.
Do not attempt to heat or dispense anything other than
water. Do not attempt to disassemble or clean the tank.
The hot water dispensing tank is a non-pressurized tank,
with a vent on the tank and a dispenser tube outlet. Do
not modify the system, close or block the dispense tube, or
connect any other type of device to the tank or dispense
tube. Doing so may lead to rupture of the tank and hot
water scalding.

PROPER DISPOSAL OF YOUR OLD REFRIGERATOR
WARNING Suffocation and child entrapment hazard.
Remove fresh-food and freezer doors from the refrigerator, prior to disposal. Failure to do so can
result in child entrapment which can lead to death or brain damage.

IMPORTANT:

Child entrapment and suffocation are not
problems of the past. Junked or abandoned
refrigerators are still dangerous even if they
will sit for “just a few days.” If you are getting
rid of your old refrigerator, please follow the
instructions below to help prevent accidents.

Before You Throw Away Your Old
Refrigerator or Freezer:

Leave the shelves in place so that children may
not easily climb inside.

Refrigerants
All refrigeration products contain refrigerants,
which under federal law must be removed prior
to product disposal. If you are getting rid of an old
refrigeration product, check with the company
handling the disposal about what to do.

Take off the fresh food and freezer doors.

READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS
4

About the features.

GEAppliances.com

Space-saving ice maker*
Ice maker and bin are located on the door creating
more usable storage space.

QuickSpace™ shelf*
Functions as a normal full-sized shelf when needed and
easily slides back to store tall items below.

Showcase LED lighting
LED lighting is positioned throughout the interior to
spotlight areas in the refrigerator. LEDs are located
under the fresh food door to light the freezer when
opened.

Spillproof shelves
Designed to capture your spills for easier clean up.
Anti-slip Mat
Liner that captures spills, keeps containers from shifting
when the door is opened and is easily removable for
cleaning.

Drop-down tray*
Allows for extra door storage when you need it and
tucks away when you don’t.

Removable door bin
Can be removed for those with a wall limiting the door
opening.

Full-width temperature controlled drawer
Adjustable temperature control bin that can
accommodate larger items.

Climate zone bin
Separate bins for produce storage.

Dairy bin
Separate compartment for your items.

Water filter
Filters water and ice.

Ice bin/Ice maker*
Ice maker with ice storage bins.
* Select models only.

About the features .

Door ice bin*
1. Open left fresh food door.
2. Pull down latch to release bin
door.
3. Using handhold lift ice bucket up
and out to clear locators in bottom of bin.
4. To replace the ice bucket, set
it on the guide brackets and
push until the ice bucket seats
properly.
5. If bucket cannot be replaced,
rotate the Ice Bucket Fork 1/4
turn clockwise.
Drop down dairy bin*
1. Open right fresh food door.
2. Depress both buttons on lower
sides and bin will drop down.
3. Reverse to reinstall.

Latch

Ice bucket

Drop tray
(tray open)

Ice/water filter
Remove filter/bypass plug
Push the indent on the cover and
open filter door. Pull out on filter/
bypass plug and pull straight back
to remove.
Installing the filter cartridge
Push the indent at the bottom of
the cover and open. Lift door and
align tabs on filter to filter/holder
and push filter into place.

Push in and
pull open

Swing
1

Push \ Pull
2

*Select Models Only

About the controls with temperature settings.
CYE/CFE Control Style
Lock
Controls

Temperature

GEAppliances.com

CWE Control Style
Express Modes

Settings

Water

Precise
Fill

Refrigerator

Hot
Water

Light

Hold 3 Sec for °F/°C

Recommended: 37 °F
Water

Crushed

Actual Set

Cubed

Changing the Temperature for Control Style CYE/CFE

To Change the Refrigerator Temperature:
Access By: Temperature Button Temperature
Activate By: Below the word “Refrigerator”, use the arrows to select the
desired temperature. Press DONE when finished to return to HOME screen.
To Change the Freezer Temperature:
Access By: Temperature Button Temperature
Activate By: Below the word “Freezer”, use the arrows to select the desired
temperature. Press DONE when finished to return to HOME screen.
To turn OFF cooling system, access SETTINGS from the HOME screen. Page
over and tap COOLING SYSTEM ON. Press DONE to return to HOME screen.
To turn ON cooling system, access SETTINGS from the HOME screen. Page
over and tap COOLING SYSTEM OFF. Press DONE to return to HOME screen.
Turning the cooling system off stops the cooling to refrigerator, but it does
not shut off the electrical power.

NOTE: For optimal temperature performance, we
recommend to avoid placing food or other items directly
at the air flow vents or the fresh food air tower, thus
blocking the air flow.

Energy Smart
Recommended: 0°F

Freezer
Energy Smart Override
Hold 3 Seconds

Door Alarm
Ice Maker
Lock Controls
Hold 3 Seconds

Reset Filter
Hold 3 Seconds

Changing Temp. for Control Style CWE

Temperature Display is located on inside of left-hand
refrigerator door. To change the temperature, press and
release the REFRIGERATOR or FREEZER pad. The ACTUAL
TEMP light will come on and the display will show the actual
temperature. To change the temperature, tap either the
REFRIGERATOR or FREEZER pad until the desired
temperature is displayed.
To turn OFF cooling system, press and hold the
REFRIGERATOR and FREEZER pads simultaneously for 3
seconds. When the cooling system is OFF the display should
read OFF.
To turn ON cooling system, press either REFRIGERATOR or
FREEZER pad. The display will show the preset temperature
settings of 37°F for refrigerator and 0°F for freezer. Turning
the cooling system off stops the cooling to refrigerator, but it
does not shut off the electrical power.

About the controls features.
Control Style A, External Controls

CFE/CYE Models

Lock
Controls

Temperature

Express Modes

Settings

Water

Precise
Fill

Hot
Water

Light

Water

Crushed

Cubed

NOTE: The refrigerator is shipped with protective film covering the temperature
controls. If this film was not removed during installation, remove it now.
The temperature controls are preset in the factory at 37°F for the refrigerator compartment and 0°F for the freezer
compartment. Allow 24 hours for the temperature to stabilize to the preset recommended settings.
The temperature controls can display both the SET temperature as well as the actual temperature in the refrigerator and
freezer. The actual temperature may vary slightly from the SET temperature based on usage and operating environment.
Hot Water

LED dispenser light

Dispenses up to 10 ounces of filtered hot water from user
selected ranges of 90°F to 185°F.

LED lighting that can be turned on/off to light your dispenser.

Photo Upload

Hot Water Knob

Insert USB memory stick to upload personal photos to the
refrigerator LCD screen. LCD will provide on screen prompts to
load and view slideshow. Make sure the photos are in the root
directory in your USB.

Illuminates to indicate hot water is ready. Dispenses with two
motions: a counter-clockwise twist and then push to dispense.

Precise Fill
Precisely dispenses filtered water in accurate measurements
in ounces, cups, quarts, or liters using paddle.

Additional Settings
• Connected Home ready
• Slideshow
• Reset filter
• Ice maker on/off
• Door alarm
• Sound control
• Cooling system On/Off
• Metric/English units
• Altitude

Refrigerator temp control
Adjust freezer compartment temperature.

Fresh food temp control
Adjust fresh food compartment temperature.

TurboFreeze™ setting
Activate TurboFreeze to quickly restore freezer
temperatures after frequent door openings.

TurboCool™ setting

Activate TurboCool to quickly restore fresh food temperature after
frequent door openings.

Additional Modes
• Sabbath Mode
Press and hold lock & light simultaneously for 3 seconds to
enter/exit Sabbath mode.
Activate Sabbath Mode to turn off interior lights, temperature control and advanced features. Compressor will run on
a timed defrost when in Sabbath mode.

Humidity setting
Humidity setting can be normal or high.

Lock controls
Press and hold 3 seconds to lock out ice and water dispenser
and all feature and temperature buttons.

GEAppliances.com

Controls Style B, Internal Controls

CWE Models

Refrigerator
Hold 3 Sec for °F/°C

Recommended: 37 °F

Actual Set
F
Energy Smart
Recommended: 0°F

Freezer
Energy Smart Override
Hold 3 Seconds

Door Alarm
Ice Maker
Lock Controls
Hold 3 Seconds

Reset Filter
Hold 3 Seconds

Door Alarm
Sounds to alert when the freezer or fresh food doors
have been left open.

Freezer temp control
Adjust freezer compartment temperature
Refrigerator temp control
Adjust fresh food compartment temperature

Reset Filter
Hold for 3 seconds after replacing filter.

Ice maker setting
Turn your ice makers on/off.

Lock Controls
Press and hold 3 seconds to lock out ice and water
dispenser and all feature and temperature buttons.

Sabbath Mode

Press and hold Door Alarm and Ice Maker simultaneously for 5 seconds to enter/exit Sabbath Mode.

About the dispenser. (CFE & CYE Models Only)
If no water is dispensed when the refrigerator is first installed,
there may be air in the water line system. Press the dispenser
paddle for at least five minutes to remove trapped air from the
water line and to fill the water system. To flush out impurities in
the water line, throw away the first six full glasses of water.

Water & Ice Dispenser
(See About the controls
with temperature settings &
About the control features)

To remove Dispenser Tray
Pull Dispenser Tray out until it stops.
Locate tab in the center on the bottom and push up.
Pull Dispenser Tray assembly out.
Lift metal Dispenser Tray out at center notch to clean.
To reinstall Dispenser Tray
Place the Dispenser Tray cover on top of catch tray and

position under the two plastic retainers on either side.
Center Dispenser tray, and align with center guides.
Push in until is firmly in place.

Dispenser tray

WARNING Laceration Hazard

Never put fingers or any other object into ice crusher
discharge opening. Doing so can result in contacting the ice
crushing blades and lead to serious injury or amputation
Use a sturdy glass when dispensing ice. A delicate glass may
break and result in personal injury.

Important Facts About Your Dispenser
Do not add ice from trays or bags to the door ice maker

To keep dispensed ice from missing the glass, put the glass

bucket. It may not crush or dispense.
Avoid overfilling glass with ice and use of narrow glasses.
Backed-up ice can jam the chute or cause the door in the
chute to freeze shut. If ice is blocking the chute remove the ice
bucket, poke it through with a wooden spoon.
Beverages and foods should not be quick-chilled in the
door ice maker bin. Cans, bottles or food packages in the
storage drawer may cause the ice maker or auger to jam.

close to, but not touching, the dispenser opening.
Some crushed ice may be dispensed even though you
selected CUBED ICE. This happens occasionally when a few
cubes accidentally get directed to the crusher.
After crushed ice is dispensed, some water may drip from the
chute.
Sometimes a small mound of snow will form on the door in the
ice chute. This condition is normal and usually occurs when you
have dispensed crushed ice repeatedly. The snow will eventually
evaporate.

To Use the Internal Water Dispenser (CWE Models Only)
The water dispenser is located on
the left wall inside the refrigerator
compartment.
To dispense water:
Hold the glass against the recess.
Push the water dispenser button.
Hold the glass underneath the
dispenser for 2–3 seconds after
releasing the dispenser button. Water
may continue to dispense after the
button is released.

If no water is dispensed when the refrigerator is first installed,
there may be air in the water line system. Press the dispenser
button for at least 5 minutes to remove trapped air from the
water line and to fill the water system. During this process,
the dispenser noise may be loud as the air is purged from the
water line system. To flush out impurities in the water line,
throw away the first 6 glassfuls of water.
NOTE: To avoid water deposits, the dispenser should be
cleaned periodically by wiping with a clean cloth or sponge.

About the GE® RPWFE water filter cartridge.
Water Filter Cartridge
The water filter cartridge is located in the fresh food interior
on the left side wall, near the top.
This product uses radio frequency identification (RFID) to
detect leaks and monitor filter status. The RFID technology is
certified by the FCC.
FCCID: ZKJ-EBX1532P001 ICID: 10229A-EBX1532P001
“This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.”
“This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference
that may cause undesired operation of the device.”

When to replace the filter cartridge
The filter cartridge should be replaced every six months or
earlier if 170 gallons of water has been dispensed or the flow of
water to the dispenser or icemaker decreases.
Touch Screen Models: A filter status message will appear on
the screen when the water filter needs to be replaced. The filter
status will automatically update when the filter is replaced.
Non-touch Screen Models: A filter indicator light will illuminate
on the screen when the water filter needs to be replaced.

Removing the filter cartridge

To replace the filter, first remove the old cartridge by opening
the filter door and pulling on the bottom of the cartridge to allow
it to swing outward. When the cartridge can no longer swing,
gently pull to unseat it from the cartridge holder. DO NOT TWIST
CARTRIDGE. A small amount of water may drip out.

Installing the Filter Cartridge

1. Align top of filter cartridge with cartridge holder with the word
“FRONT” facing outward then push the cartridge toward
the rear of the unit until it is fully seated. DO NOT TWIST THE
FILTER CARTRIDGE!
2. While continuing to ensure cartridge is fully seated in the
holder, gently swing the filter inward until it is in position. If
filter will not swing easily, check to ensure filter is properly
aligned and fully seated within the cartridge holder. Close the
filter door.

Swing

Push \ Pull

3. Run two gallons of water through the cold water dispenser
(about 5 minutes) to remove air from the system. A newly
installed filter cartridge will cause water to spurt from the
dispenser. Use a large pitcher or sports bottle to catch the
water spray. DO NOT use hands-free auto-fill (some models)
until all air is removed from the system.
4. Reset Filter Status message (non-touch screen models).

WARNING

Scalding Hazard.*

Use of the hot water dispenser prior to purging air from the
system may result in spurting of hot water and lead to hot water
scalding. Follow the instructions above to purge all air from the
system through the cold water dispenser prior to using the hot
water dispenser.
Note: It is normal for water to appear discolored during the initial
system flush. Water color will return to normal after first few
minutes of dispensing.

Filter Bypass Plug
To reduce the risk of property damage due to water leakage,
you MUST use the filter bypass plug when a replacement filter
cartridge is not available. Some models do not come equipped
with the filter bypass plug. To obtain a free bypass plug, call
800-GECARES. In Canada, call 800.561.3344. The dispenser and
icemaker will not operate without either the filter or bypass plug
installed. The bypass plug is installed in the same way as a filter
cartridge.

*Select Models Only

WARNING
To reduce the risk associated with choking, do not allow children under 3 years of age to have access to small parts
during the installation of this product. The disposable filter cartridge should be replaced every 6 months at the rated capacity,
or sooner if a noticeable reduction in flow rate occurs.
For the maximum benefit of your filtration system, GE Appliances recommends the use of GE Appliances-branded filters only.
Using GE Appliances-branded filters in GE Appliances and Hotpoint® refrigerators provides optimal performance and reliability.
GE Appliances filters meet rigorous industry NSF standards for safety and quality that are important for products that are
filtering your water. GE Appliances has not qualified non-GE Appliances-branded filters for use in GE Appliances and Hotpoint
refrigerators and there is no assurance that non-GE Appliances-branded filters meet GE Appliances standards for quality,
performance and reliability.
If you have questions, or to order additional filter cartridges, visit our website at www.gewaterfilters.com or call GE
Appliances Parts and Accessories, 877.959.8688.
11
Customers in Canada should consult the yellow pages for the nearest
Camco Service Center.

About Hot Water. (CFE & CYE Models Only)
For GE Cafe™, Hot Water Only Models
Temperature

Lock
Controls

Express Modes

Settings

Precise
Fill

Water

Hot
Water

Light

Water

Crushed

Cubed

Important Facts about HOT WATER

WARNING

Scalding Hazard.

• The water coming from the dispenser is very hot and
can cause scalds or burns. Read all warnings on page 2
prior to use.
• Always use a container that is suitable for hot liquids (ceramic,
foam, etc.)
• The maximum single hot water dispense amount is 10 oz.
Additional hot water can be dispensed by restarting the hot
water feature through the LCD screen.
• HOT WATER works best with household water pressure of 40
to 100 psi.
• HOT WATER will time out if unused and may require a short
reheat time.

To Use Hot Water Dispenser
• Press HOT WATER button.
• Select desired water temperature on the LCD screen (90, 150,
170, 185, or Custom).
• When hot water is ready (indicated on the screen and by a
beeping sound) hold container with left hand centered in the
recess under the spout.
• To dispense water, rotate the hot water knob counterclockwise
and then push it in. The knob must be held in during dispense.

For GE Cafe™ with K-Cup Brewing System
Temperature

Lock
Controls

Express Modes

Settings

Water

Precise
Fill

Hot
Water

Light

Water

Crushed

Cubed

On GE Café refrigerators equipped with the K-Cup brewing system, ALL HOT WATER is
dispensed from stainless steel dispense tube located under the right side of the control
panel. The hot water is not dispensed from the center of the recess area.
To Use Hot Water Dispenser
• Press HOT WATER button.
• Select desired water temperature on the LCD screen (90, 150,
170, 185, or Custom).*
*If selecting “Keurig K-Cup Pod”, the hot water system will
change into K-Cup mode. See page 8 for K-Cup mode
instructions.
• When hot wa ter is ready (indicated on the screen and by a
beeping sound) hold container with left hand centered in the
recess under the spout.
• To dispense water, rotate the hot water knob counterclockwise
and then push it in. The knob must be held in during dispense.

Important Facts about HOT WATER

WARNING

Scalding Hazard

• See Hot Water Warning: Scalding Hazard above.
• Do no permit children to use the brewer.
• Always use a container that is suitable for hot liquids
(ceramic, foam, etc.)
• Do not brew into a mug made of glass. Doing so may
cause the glass to crack or break.

About Single Serve Keurig K-Cup Brewer

GEAppliances.com

How to use the single serve dispenser

Load Keurig K-Cup into brewer.
Push to
open

Drop K-Cup
into brewer and
press down
firmly.

Cut/Puncture Hazard.

CAUTION

Close brewer.
Lid will click
when secure.

• There are two sharp needles located inside the K-Cup
brewer. To avoid risk of injury, do not put your fingers
inside the brewer. Use caution when cleaning.
• Keep the K-Cup brewer out of the reach of children,
as they may be injured in using the K-Cup brewer
incorrectly.

Two ways to brew:
1. Press Hot Water. Select K-Cup Pod.
OR
2. Slide the brewer into the rails.

Temperature

Lock
Controls

Express Modes

Settings

Water

Precise
Fill

Hot
Water

Light

Water

Crushed

Cubed

Rails for the
brewer

Pick your size.
NOTICE: If using a powdered beverage, select the Cocoa setting.

Coffee

Cancel

8oz

6oz

Place your mug under the brewer (on the tray
mug icon and under the red brew spout).
NOTICE: Make sure the mug being used is large
enough for the size selected.

Cocoa

10oz

Rotate the hot water knob counterclockwise and push in
to brew and dispense.
NOTICE: Press any button or dispenser paddle, or open either
the left or right door to cancel dispense.

6oz Brew

Lock
Controls

Red brew
spout
for mug
alignment

Precise
Fill

Hot
Water

Light

Water

Mug icon for
placement

Cleaning the brewer
The K-Cup brewer is dishwasher safe. To clean it, open the lid and place the K-Cup

brewer in the top rack of your dishwasher and run in a normal wash cycle.

To maximize performance of your brewer, it is recommended to rinse it thoroughly after

washing to remove all soap residue.
Periodic cleaning of dispenser recess area is recommended as staining may occur with
usage of the K-Cup brewer.

Coffee

Serving Size

Crushed

Cubed

Appliance Communication (for customers in the United States and its territories)
GE WiFi Connect
GE WiFi Connect Enabled*

If your refrigerator has a Connected Appliance information label located
on the inside as shown, your refrigerator can be connected to your WiFi
network, allowing it to communicate with your smart phone for remote
monitoring, control and notifications. Depending on the refrigerator
model you have, you either have a WiFi communication card built into
the product, or a port for an external WiFi ConnectPlus Module (sold
separately). Please visit www.GEAppliances.com/connect to learn more
about connected appliance features, and to learn what connected
appliance apps will work with your Smart Phone.

WiFi Connectivity: For assistance with the appliance or the ConnectPlus network connectivity (for models that are
WiFi enabled or WiFi optional), please call 1-800-220-6899.

REGULATORY INFORMATION
FCC/IC Compliance Statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Labelling: Changes or modifications to this unit not expressly approved by the manufacturer could void the user’s
authority to operate the equipment.
*Select Models Only

About the fresh food storage options.
Rearranging the Shelves
Shelves in the refrigerator compartment are adjustable.
To remove:
Remove all items from the shelf.
Tilt the shelf up at the front.
Lift the shelf up at the back and bring the
shelf out.
To replace:
While tilting the shelf up, insert the top hook
at the back of the shelf in a slot on the
track.
Lower the front of the shelf until the bottom
of the shelf locks into place.

Spillproof Shelves
Spillproof shelves have special edges to help
prevent spills from dripping to lower shelves.

Quick Space Shelf *
This shelf splits in half and slides under itself for
storage of tall items on the shelf below.
This shelf can be removed and replaced or
relocated (just like spillproof shelves).
NOTE: The back half of the Quick Space Shelf is
not adjustable.
*Select Models Only

GEAppliances.com

About the fresh food storage options.
Non-Adjustable Dairy Bin*
To remove: Lift the dairy bin straight up,
then pull out.

To replace: Engage the bin in the molded door
supports and push down. The bin will lock in
place. See page 33.

Adjustable Bins on the Door
Adjustable bins can easily be carried from
refrigerator to work area.
To remove: Lift bin straight up, then pull out.
To replace or relocate: Slide in the bin just
above the molded door supports, and push
down. The bin will lock in place (see page 33).

Drop down tray *
(tray open)

1. Open right fresh food
door
2. Depress both buttons
on lower sides of bin
and bin will drop down.
3. Reverse to reinstall.

Non-Dispense Models
(Left Hand Door)

Non-Adjustable Bins on the Door (Dispenser Models - Left Hand Door)
To remove: Lift the bin straight up, then pull
out.
To replace: Engage the bin in the molded
supports on the door and push down.
It will lock in place.
The ice maker door bins are not
interchangeable, note the location upon
removal and replace the bin in its proper
location.

*Select Models Only

About the climate zone and temperature
controlled drawer.

GEAppliances.com

ClimateZone
Keep fruits and vegetables organized in
separate compartments for easy access.
Excess water that may accumulate in the
bottom of the drawers or under the drawers
should be wiped dry.

Temperature Controlled Drawer
The Temperature Controlled Drawer is a
full-width drawer with adjustable temperature
control. This drawer can be used for large
miscellaneous items.
To change setting, press select button.

Note: Temperatures indicate the appropriate temperatures for the food and actual temperatures may
vary based on normal operation and other factors
such as door openings and fresh food set point.

CAUTION

Meat

Beverage

32°

34°

Deli

38°

Laceration Hazard.
Do not store glass bottles at this setting. If
they are frozen, they can break and result
in personal injury.

Select

About the climate zone and temperature controlled drawer.
How to Remove and Replace the Adjustable Deli/Produce Drawer
To remove:
Pull the drawer out to the stop position.
Lift the front of the drawer up and out.

To replace:
Pull left and right slides until fully extended.
Place drawer back in first and rotate drawer
front down to seat on slide.
Push the drawer in to closed position.

How to Remove and Replace Drawer Divider*
To remove:
Pull the drawer out to the stop position.
Slide pan divider to right to release it from
pan.

*Select Models Only

To replace:
Reverse steps 1 and 2 to replace drawer
divider.

About the freezer.

GEAppliances.com

Freezer Basket and Drawer
Basket.
Drawer
Ice Bucket*

Non-Adjustable Bin in the Freezer
To remove: push in plastic tab on either left or
right side

To replace: slide bin into location until it
locks into place.

Basket Removal
To remove, CFE only:

To remove, CYE and CWE only:

Open freezer door to the stop position.

Open fresh food doors.

Remove freezer door bin by pushing
plastic tab on either left or right side to
release bin hinge pin.
Remove freezer basket by lifting up the
rear of the basket and moving basket
rearward until the front of the basket
can be rotated upward and out.

Open freezer doorto the stop position.

Lift it out to remove.

*Select Models Only

Remove freezer basket by lifting up the
rear of the basket and rotate it
upward.
Lift it out to remove.
To replace:
Reverse step 1 thru 4 to replace.

About the automatic ice maker.
A newly installed refrigerator may take 12 to 24 hours to begin making ice.

Automatic Ice maker (on some models)
Ice maker

Feeler Arm

The ice maker will produce seven cubes
per cycle approximately 100–130 cubes
in a 24-hour period, depending on freezer
compartment temperature, room temperature,
number of door openings and other use
conditions.
The ice maker will fill with water when it cools to
15°F (–10°C). A newly installed refrigerator may
take 12 to 24 hours to begin making ice cubes.
If the refrigerator is operated before the water
line connection is made to the unit or if the
water supply to an operating refrigerator is
turned off, make sure that the ice maker is
turned off. Once the water has been connected
to the refrigerator, the ice maker may be turned
on. See the table below for details.

You may hear a buzzing sound each time the
ice maker fills with water.
Throw away the first few batches of ice to allow
the water line to clear.
Be sure nothing interferes with the sweep of the
feeler arm.
When the bin fills to the level of the feeler
arm, the ice maker will stop producing ice. It is
normal for several cubes to be joined together.
If ice is not used frequently, old ice cubes will
become cloudy, taste stale and shrink.
NOTE: In homes with lower-than-average water
pressure, you may hear the ice maker cycle
multiple times when making one batch of ice.

WARNING
To minimize the risk of personal injury, avoid contact with the moving parts of the ejector
mechanism, or with the heating element that releases the cubes. Do not place fingers or
hands on the automatic ice making mechanism while the refrigerator is plugged in.
How to Turn the Ice Maker On/Off
Display Type (See Page 7)

Model #

Control Style A

CYE/CFE

Use the settings menu on the touchscreen

Control Style B

CWE

Use the “ICE MAKER” button on the control

Ice Box
Door

Lift and pull

How to turn the ice maker on/off

Ice Bucket and Dispenser*

Freezer Ice Bucket*

• Open the ice box door on inside of the left
door.
• Pull up and out on the ice bucket in the
left hand door to remove it from the
compartment.
• To replace the ice bucket, set it on the
guide brackets and push until the ice
bucket seats properly.
• If bucket cannot be replaced, rotate the ice
bucket fork 1/4 turn clockwise.

The ice storage is in the freezer compartment
drawer.
• Open the freezer drawer.
• The ice bucket is located on the left side of
the upper basket.
• Pull the upper basket forward to remove
the ice bucket.

Freezer
Ice
Bucket

Care and cleaning of the refrigerator.

GEAppliances.com

Cleaning the Outside
The stainless steel panels, door handles and trim.

Silver-accented plastic parts.

The stainless steel doors and door handles (on some
models) can be cleaned with a commercially available stainless
steel cleaner. Cleaners with oxalic acid such as Bar Keepers
Friend Soft Cleanser™ will remove surface rust, tarnish and
small blemishes. Use only a liquid cleanser free of grit and rub
in the direction of the brush lines with a damp soft sponge. Do
not use appliance wax or polish on the stainless steel.

Wash parts with soap or other mild detergents. Wipe clean with
a sponge, damp cloth or paper towel.
Do not use scouring pads, powdered cleaners, bleach or
cleaners containing bleach because these products can
scratch and weaken the paint finish.
Should spill tray need cleaning use lime remover.

Cleaning the Inside
Unplug the refrigerator before cleaning.

CAUTION Do not clean glass shelves or covers
with warm water when they are cold. Glass shelves and
covers may break if exposed to sudden temperature
changes or impact such as bumping or dropping.
Tempered glass is designed to shatter into many small
pieces if it breaks.
Do not wash any plastic refrigerator parts in the
dishwasher.

If this is not practical, wring excess moisture out of sponge or
cloth when cleaning around switches, lights or controls.
Use an appliance wax polish on the inside surface between
the doors.
8VHZDUPZDWHUDQGEDNLQJVRGDVROXWLRQ³DERXWD
tablespoon (15 ml) of baking soda to a quart (1 liter) of water.
This both cleans and neutralizes odors. Rinse and wipe dry.

Behind the Refrigerator
Be careful when moving the refrigerator away from the wall. All
types of floor coverings can be damaged, particularly cushioned
coverings and those with embossed surfaces.

Pull the refrigerator straight out and return it to position by
pushing it straight in. Moving the refrigerator in a side direction
may result in damage to the floor covering or refrigerator.

Raise the leveling legs located at the bottom front of the
refrigerator.

Lower the leveling legs until they touch the floor.
When pushing the refrigerator back, make sure you don’t
roll over the power cord or water supply line.

Preparing for Vacation
For long vacations or absences, remove food and unplug the
refrigerator. Clean the interior with a baking soda solution of
one tablespoon (15 ml) of baking soda to one quart (1 liter) of
water. Leave the doors open.

3) Turn water supply off

LCD Models: turn refrigerator off at control (pg 7) .

1) Replace the water filter.

If the temperature can drop below freezing, have a qualified
service technician drain the water supply system to prevent
serious property damage due to flooding.

2) Run 2 gallons of water through the cold water dispenser
(about 5 minutes) to flush the system.

1) Turn refrigerator off (pg. 7) or unplug the refrigerator.

If you cut the water supply off, turn off the ice maker (pg. 18).
Upon returning from vacation:

3) Dispense 185°F hot water 3 times (10 oz. each) to flush the
system.

2) Empty ice bucket

Preparing to Move
Secure all loose items such as shelves and drawers by taping
them securely in place to prevent damage.
When using a hand truck to move the refrigerator, do not rest
the front or back of the refrigerator against the hand truck. This
could damage the refrigerator.

Handle only from the sides of the refrigerator.
Be sure the refrigerator stays in an upright position during
moving.

Replacing the lights
Refrigerator Lights (LEDs)

There is LED lighting in fresh food
compartment and on the bottom of
the fresh food doors to light the freezer
compartment.
An authorized technician will need to
replace the LED light.
If this assembly needs to be replaced, call
GE Appliances Service at 1.800.432.2737
in the United States or 1.800.561.3344
in Canada.

Installation
Instructions

Refrigerator
GE Café™ models

Questions? Call 800.GE.CARES (800.432.2737) or visit our Website at: GEAppliances.com
In Canada, call 1.800.561.3344 or visit our Website at: www.GEAppliances.ca

BEFORE YOU BEGIN

TOOLS YOU MAY NEED

Read these instructions completely and carefully.

WARNING
Tip Over Hazard.
Built-in style models (model PYE, CYE, GYE, PWE,
CWE, and ZWE) are top heavy, especially with any
doors open. These models must be secured with
the anti-tip floor bracket to prevent tipping forward,
which could result in death or serious injury. Read
and follow the entire installation instructions for
installing the anti-tip floor bracket packed with your
refrigerator.
•
•
•
•
•
•
•

Adjustable Wrench

1/4” Outer Diameter
Compression Nut
and Ferrule (sleeve)

IMPORTANT

³ Observe all governing codes
and ordinances. Save these instructions for local
inspector’s use.
Note to Installer – Be sure to leave these instructions with
the Consumer.
Note to Consumer – Keep these instructions for future
reference.
Skill level – Installation of this appliance requires basic
mechanical skills.
Completion time – Refrigerator Installation can vary
Water Line Installation 30 minutes
Proper installation is the responsibility of the installer.
Product failure due to improper installation is not covered
under the Warranty.

Ȓµ Socket Ratchet/Driver

Phillips-Head Screwdriver

Flat-Head Screwdriver
1/8”, 3/32”, 1/4” & 5/32”
Allen Wrenches

1/8” Drill Bit and
Electric or Hand Drill

Pencil

Tape Measure

1/4” Nut Driver

PREPARATION
MOVING THE REFRIGERATOR INDOORS
If the refrigerator will not fit through a doorway, the
refrigerator door and freezer drawer can be removed.
• To remove the refrigerator door, see the Installing the
Refrigerator section.
• To remove the freezer drawer, see the Removing the
Freezer Drawer section.

Pliers

Torx T20, T25

WATER SUPPLY TO THE ICE MAKER AND DISPENSER
If the refrigerator has an ice maker, it will have to be
connected to a cold water line. A GE Appliances water
supply kit (containing tubing, shutoff valve, fittings and
instructions) is available at extra cost from your dealer,
by visiting our website at GEAppliances.com (in Canada
at www.GEAppliances.ca) or from Parts and Accessories,
888.959.8688 (in Canada 1.800.661.1616).

Level

Installation Instructions
DIMENSIONS

All measurements are given with leveling leg fully retracted.

CYE, CWE Only

CFE Only

353ø4”

Case Depth w/o
Doors 29 3ø8 ” CFE
24 3ø8 ” CYE

353ø4”

23 1ø4” CFE
18 1ø4” CYE

697ø8”

Height from
floor to hinge
cover top 69 7ø8”

697ø8”
69”

69”

Additional Dimensions

311ø4”

361ø4”

Overall Height to Top of
Hinge Cover
Height to Top of Cabinet
Case Depth without Doors
Overall Exterior Case Width
Overall Exterior Depth
Doors/Drawers with Handles

CFE

CYE, CWE

697ø8”

69”

29 ø ”

243ø8

353ø4”

36¼”

31¼”

MOVING THE REFRIGERATOR
• Using the chart below determine if the width of your passageway can accommodate the depth of the refrigerator.
Ensure you have clearance to prevent damage to the refrigerator before safely moving it to the final location.
• If passageways are large enough to accommodate the refrigerator without removing the handles skip to Step 6. Leave
tape, film and all packaging on doors until the refrigerator is in the final location.
• NOTE: Use a padded hand truck or moving straps to move this refrigerator. Place the refrigerator on the hand truck
with a side against the truck. We strongly recommend that two people move and complete this installation.
If your model number starts with CFE

36.25”

35.25”

33.75”

If your model number starts with CYE, CWE

30.25”

29.375”

31.25”

30.25”

28.75”

25.25” 24.375”

Installation Instructions
INSTALLING THE REFRIGERATOR
1 REMOVE THE FRESH FOOD

REFRIGERATOR LOCATION

DOOR HANDLE

• Do not install the refrigerator where the temperature
will go below 60°F (16°C) because it will not run often
enough to maintain proper temperatures.
• Do not install the refrigerator where the temperature
will go above 100°F (37°C) because it will not perform
properly.
• Do not install the refrigerator in a location exposed to
water (rain, etc.) or direct sunlight.
• Install it on a floor strong enough to support it fully
loaded.

Handle Design varies based on models, however
Installation is same.

Stainless steel and plastic handles:
Loosen the set screws with the 1/8” Allen wrench and
remove the handle.
NOTE: If the handle mounting fasteners need to be tightened or
removed, use a 1/4” Allen wrench.
Mounting
Fasteners

CLEARANCES
Allow the following clearances for ease of installation, proper
air circulation and plumbing and electrical connections.
Sides
Top
Back

1/8” (3 mm)
1” (25 mm) Cabinet/Hinge Cover
2” (50 mm)
Leave film
on until after
installation

REMOVING THE REFRIGERATOR DOORS
• IMPORTANT NOTE: This refrigerator is 361/4” deep (311/4”
for CYE models). Doors and passageways leading to the
installation location must be at least 361/4” wide in order to
leave the doors and handles attached to the refrigerator
while transporting it into the installation location. If
passageways are less than 361/4”, the refrigerator doors and
handles can easily be scratched and damaged. The top cap
and doors can be removed to allow the refrigerator to be
safely moved indoors. If passageways are less than 311/4”,
start with Step 1.
• If it is not necessary to remove doors, skip to Step 11. Leave
tape and all packaging on doors until the refrigerator is in the
final location.
• NOTE: Use a padded hand truck to move this refrigerator.
Place the refrigerator on the hand truck with a side against
the truck. We strongly recommend that TWO PEOPLE move
and complete this installation.

2 REMOVE THE FREEZER DOOR HANDLE
Handle Design varies based on models, however
Installation is same.

Stainless steel and plastic handles:
Loosen the set screws with the 1/8” Allen wrench and remove the
handle.
NOTE: If the handle mounting fasteners need to be tightened or
removed, use a 1/4” Allen wrench.

Mounting
Fasteners

Leave film
on until after
installation

Reinstall the handles using the same
procedure as removing.
25

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
3 REMOVE THE REFRIGERATOR DOORS

3 REMOVE THE REFRIGERATOR DOORS (cont)

A Securely tape the door shut with masking tape or have

D Disconnect the water line from the back of the unit by

a second person support the door.

pressing down on the dark grey collar while pulling up
on the water line.
Pull waterline through case conduit from the top to
free the line for door removal. The water line is more
than 4’ long and may need to be taped to Door for
accessibility when reinstalling.

B Start with left-hand door first: Remove the hinge cover
on top of the left refrigerator door by removing all hex
screws and pulling it up. Do the same for the
right-hand door and the middle cover.
Hinge
Cover

Using a 3/8” socket ratchet/driver, remove the screws
E securing the top hinge to the cabinet,
then lift the hinge straight up to free the hinge pin
from the location in the top of the door.

C Disconnect both electrical connectors at the top cover.

Remove the 1/4” hex head screw to disconnect the
ground wire from the hinge.
Remove the 1/4” hex head screw to remove the strain
relief from the water line.
Ground
screw

CAUTION

Lifting Hazard.

Single person lift could cause injury. Use assistance
when handling, moving or lifting the refrigerator doors.

Strain
Relief

Note: when removing door, to prevent damage to door
and electronics, carefully place the door in a proper
location.
Note: The lower door hinge pin and hinge are keyed and
must be matched correctly for the door to self close
properly. Please follow the directions carefully.

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
3 REMOVE THE REFRIGERATOR DOORS (cont)

5 REINSTALLING THE REFRIGERATOR DOORS

Reverse steps 1 through 4 to reinstall refrigerator, follow
details below for critical alignments.
A Reinstall center hinge first and torque the screws to 65
in-lbs. With the LH door at 90º to the front of
the case, lower the refrigerator door onto the center hinge.
Ensure that the door and hinge align correctly.

Note: for proper installation later, please follow the next step
carefully.

F Fresh Food doors to be REMOVED and INSTALLED
opened at 90° with case front.
Lift up & off
center hinge

B Rotate doors closed and make sure moveable center sealing

portion of the door aligns with the striker. If the door will not
self-close after reinstalling, remove door, turn door upside down,
check alignment mark and arrow; (there is an alignment mark
on the door closure mechanism It corresponds to an alignment
mark on the bottom end cap. Rotate door closure mechanism
to align mark and arrow, reinstall door).

Open Door to
90°

REMOVE OPPOSITE DOOR
Follow the same procedure on the opposite
door. There are no wires or water lines on the opposite
side

4 REMOVE CENTER HINGE (if necessary)

Remove the 3/8ļscrews securing the center hinge to the
cabinet. Use T20 driver to remove outboard screw

Underside of Fresh Food Door

align marks
If door cannot be installed at 90° follow steps below:
1. If space or model limits opening door to less than 180°, then:
a) Remove door, carefully turn door upside down.
b) Check alignment of door closure mechanism shaft on
underside of door. The flats on the shaft should
correspond to alignment tab on plastic ring or mark
on bottom end cap.
c) If shaft is not aligned to tab/mark, using 5/32” Allen
wrench, rotate door closure mechanism shaft
counterclockwise for right door and clockwise for left
door. Then align flat with tab/mark.
d) Install the door at 90°.

Remove
center screw
Loosen Outer screws

Securely tape the door shut with masking tape or have a
second person support the door. Reinstall the top hinge
and torque the screws to 65 in-lbs.

C Be sure to reinstall the ground wire and strain relief to the top

hinge.
Reinstall
the hinge cover. Note: Ensure wires are not pinched or
D
under screw bosses before tightening screws.

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
6 REMOVE THE FREEZER DOOR

7 REPLACING THE FREEZER DOOR

A Pull the freezer door open to full extension.
B Remove 3 attachment screws, located at the bottom
on each side of the freezer door using 3/8” hex socket
driver.

A Pull the slide Mechanism to full extension using both
hands simultaneously.
B Remove the basket resting on the slides.

CAUTION

Lifting Hazard

Freezer door is heavy Use both hands to secure the
door before lifting.
C Lift the freezer door and place it on the slide mechanism

CAUTION

Lifting Hazard

Freezer door is heavy Use both hands to secure the
door before lifting.
C Lift the freezer door to disengage it from the slide
mechanism

Align and insert
tab on freezer
door bracket
into slot on
freezer slide
bracket.

D Replace the attachment screws and torque the screws
to 65 in-lb

The door can safely rest on the bottom. Do not rest the
door on any other surfaces to avoid scratches.

E For adjusting freezer door gaps, follow the instructions
on pg 27.

Push the slide mechanism back completely until it self
retracts.

F Replace the basket

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
Instructions for adjusting freezer door gaps:
IMPORTANT!
The 6 mounting screws (3 on each side) are NOT interchangeable with the center or top hinge
screws. Drawer screws have flat washer heads, and other screws have lines/ribs on washer heads.
After installation of the freezer door, check for uniform gaps (top and bottom of right and left hand side)
with the template provided.
In the event of excessive gaps use the following steps to adjust the freezer door.
Step 1 - Loosen the 3 screws on each side (right and left) of the freezer door.
Step 2 - Adjust set screw clockwise if gap at the top is too big (see template). Turn the set screw using 3/32” hex
key clockwise by quarter to half a rotation
Step 3 - Adjust set screw counter-clockwise if gap at the bottom is too big (see template). Turn the set screw
using 3/32” hex key counter-clockwise by quarter to half a rotation
Step 4 - Tighten the 3 screws on each side (right and left).
Step 5 - Re-check the gaps using the template and repeat steps 1 to 4 if required and complete with step 5.
Fold here for using template

Plier ici pour utiliser le gabarit Dóblelo aquí para usar la plantilla

Step 1
Étape 1
Paso 1
0.600”

Step 4
Étape 4
Paso 4

Template for checking gaps.
Gap should be 0.6” or below.
Gabarit pour vérifier les
écarts. L’écart doit être de
0,6 po (1,5 cm) ou moins.
Plantilla para el control de
espacios. El espacio debería
ser de 0.6” o inferior.

Set Screw
Vis d’ajustement
Tornillo del Set

Step 2
Étape 2
Paso 2

Step 3
Étape 3
Paso 3

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
8 LEVEL THE FREEZER DOOR

9 LEVEL THE FREEZER DOOR (cont.)
A Lift the door on the side requiring adjustment,
rotate the cam to required position.

0 - Initial position
1 - Lift by 0.050”
-1 - Lower by 0.050”
-2 - Lower by 0.100
-3 - Lower by 0.150”
A

B After adjustment tighten the 3 attachment
screws using to 65 in-lb.

Locate the height adjuster cam in the freezer
door. Slightly loosen the three door attachment
screws on both sides using a 3/8” hex socket
driver.

10 REMOVE PACKAGING

B Locate and loosen the cam screw using the
T-27 screw driver.

A) Remove all tape, foam and protective
packing from shelves and drawers.

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)

Anti-Tip Floor Bracket Installation (Models PYE, CYE, GYE, PWE, CWE, and ZWE only)
WARNING

TOOLS YOU WILL NEED

Tip Over Hazard.

1/8” (3 mm) Drill Bit and
Electric or Hand Drill

Built-in style models (model PYE, CYE, GYE, PWE,
CWE, and ZWE) are top heavy, especially with any
doors open. These models must be secured with
the anti-tip floor bracket to prevent tipping forward,
which could result in death or serious injury. Read
and follow the entire installation instructions for
installing the anti-tip floor bracket packed with your
refrigerator.

Pencil

AT-2

Tape measure

5/16” (8 mm) Nut Driver

LOCATING THE ANTI-TIP FLOOR
BRACKET

A Place the anti-tip floor bracket locator template
(included inside the anti-tip kit) onto the floor up
against the rear wall, within W, and in line with the
desired location of the RH side of the refrigerator
(see Figure 1).
Figure 1 – Installation Overview

NOTE:

If you did not receive an anti-tip bracket with your
purchase, call 1.800.626.8774 to receive one at no
cost. (In Canada, call 1.800.561.3344.)
For installation instructions of the bracket, visit:
www.GEAppliances.com.
(In Canada, www.GEAppliances.ca.)

Floor – Concrete
(2 Holes)

2 Wall Holes
Floor Bracket
to Install

Floor – Wood
(2 Holes)

MATERIALS YOU MAY NEED (not included)

RH Holes
15 ¼”

Lag Bolts
1/4” (6 mm) x 1-1/2” (38 mm)
Drill Bit Appropriate for Anchors

Anchor Sleeves
1/2” (12 mm) OD

Base Bracket
on the
Refrigerator

For Anti-Tip Bracket Mounted on CONCRETE Floors Only

B Place the anti-tip floor bracket onto the locator
template with its RH floor holes lined up with
the floor holes indicated on the template sheet,
approximately 15 ¼” from the edge of the sheet or
the RH side of the refrigerator.
C Hold down in position and use the anti-tip floor
bracket as a template for marking the holes based
upon your configuration and type of construction
as shown in Step 3. Mark the hole locations with a
pencil, nail or awl.
NOTE:
• It is REQUIRED to use at least 2 screws to mount
the floor bracket (one on each side of the anti-tip
floor bracket). Both must be into either the wall
or the floor. Figure 2 indicates all the acceptable
mounting configurations for screws. Identify the
screw holes on the anti-tip floor bracket for your
configuration.

MEASURE CABINET OPENING
AT-1
AVAILABLE VS. REFRIGERATOR WIDTH
Measure width of cabinet opening where refrigerator
will be placed, W.
Be sure to account for any countertop overhang,
baseboard thickness and any clearance desired. Width,
W, should not be less than 36”. The refrigerator will be
placed approximately in the middle of this opening.
Rear Wall

REFRIGERATOR
Front

RH Side of
Refrigerator

Rear RH
Corner of
Cabinet Wall
Locator Template
Sheet

Baseboard
Thickness or
Countertop
Overhang
(Whichever Is
Larger) Plus
Any Desired
Clearance
RH Side

Refer tp 239D1142 P001 Pub# 31-45484-5

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)

Anti-Tip Floor Bracket Installation (Models PYE, CYE, GYE, PWE, CWE, and ZWE only) (cont.)
AT-2 LOCATING THE ANTI-TIP FLOOR

B CONCRETE Wall and Floor Construction:
• Anchors required (not provided):
4 each 1/4” (6 mm) x 1-1/2” (38 mm) lag bolts
4 each 1/2” (12 mm) O.D. sleeve anchors
• Drill the recommended size holes for the
anchors into the concrete at the center of the
holes marked in Step 2.
• Install the sleeve anchors into the drilled
holes. Place the anti-tip floor bracket as
indicated in Step 2. Remove the locator
template from the floor.
• Install the lag bolts through the anti-tip floor
bracket and tighten appropriately.

BRACKET (cont.)

Figure 2 – Acceptable Screw
Placement Locations
Recommended Installation
– Wood

Recommended Installation
– Concrete

Minimum Acceptable #1 –
Wall Plate Stud

C WOOD Wall and TILE Floor Construction:
• For this special case, locate the 2 wall holes
identified in Fig. 2. Drill an angled 1/8” (3 mm)
pilot hole (approx. as shown in Fig. 3) in the
center of each hole.
• Mount the anti-tip floor bracket using the
Minimum Acceptable Installation #1, as
illustrated in Fig. 2.

Minimum Acceptable #2 –
Wood Floor

Minimum Acceptable #3 –
Concrete Floor

AT-4 POSITIONING THE REFRIGERATOR

TO ENGAGE THE ANTI-TIP FLOOR
AND BASE BRACKETS

A Before pushing the refrigerator into the
opening, plug the power cord into the
receptacle and connect waterline (if equipped).
Check for leaks.

AT-3 ANTI-TIP BRACKET INSTALLATION

B Locate the refrigerator’s RH side and move back
approximately in line with the RH side of the
cabinet opening, W. This should position the
anti-tip floor bracket to engage the anti-tip base
bracket on the refrigerator.

A WOOD Wall and Floor Construction:
• Drill the appropriate number of 1/8” (3 mm)
pilot holes in the center of each floor bracket
hole being used (a nail or awl may be used
if a drill is not available) AND remove the
locator template from the floor.
• Mount the anti-tip floor bracket by fastening the
2, or recommended 4, #10-16 hex-head screws
tightly into place as illustrated in Figure 3.

C Gently roll the refrigerator back into the cabinet
opening until it comes to a complete stop. Check to
see if the refrigerator front lines up with the cabinet
front face. If not, carefully rock the refrigerator
forward and backward until engagement occurs
and you notice that the refrigerator is fully pushed
up against the rear wall.
D If Applicable: Adjust the rear (and front) wheel
height settings to fully engage the rear anti-tip
brackets, while also aligning the refrigerator
front with the cabinet front face.

Figure 3 – Attachment to Wall and Floor
Rear RH
Corner of the
Refrigerator

2 Screws
Must Enter
Wood or
Metal Stud

Floor

Floor
Bracket

Wall
Wall
Plate
Stud

NOTE:

If you pull the refrigerator out and away from the wall for
any reason, make sure the anti-tip floor bracket is engaged
when the refrigerator is pushed back against the rear wall.

Refer tp 239D1142 P001 Pub# 31-45484-5

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
B If you are using copper tubing, insert the end of the
tubing into the refrigerator connection, at the back of the
refrigerator, as far as possible. While holding the tubing,
tighten the fitting.
If you are using SmartConnect™ tubing, insert the molded
end of the tubing into the refrigerator connection, at the
back of the refrigerator, and tighten the compression nut
until it is hand tight. Then tighten one additional turn with
a wrench. Over tightening may cause leaks.
C Fasten the tubing into the clamp provided to hold it in
position. You may need to pry open the clamp.

11 CONNECTING THE REFRIGERATOR

TO THE HOUSE WATER LINE

A cold water supply is required for automatic ice maker
operation. If there is not a cold water supply, you will
need to provide one. See Installing the Water Line section.
NOTES:
• Before making the connection to the refrigerator, be
sure the refrigerator power cord is not plugged into the
wall outlet.
• If your refrigerator does not have a water filter,
we recommend installing one if your water supply
has sand or particles that could clog the screen of
the refrigerator’s water valve. Install it in the water
line near the refrigerator. If using SmartConnect™
Refrigerator Tubing Kit, you will need an additional tube
(WX08X10002) to connect the filter. Do not cut plastic
tube to install filter.
• Before connecting the water line to the house, purge
the house line for at least 2 minutes.
If you are using copper tubing, place a compression nut
and ferrule (sleeve) onto the end of the tubing coming
from the house cold water supply.
If you are using the SmartConnect™ tubing, the nuts are
already assembled to the tubing.

1/4” Compression
Nut

SmartConnect™
Tubing

Ferrule
(sleeve)
Refrigerator
Connection

Tubing Clamp
Bride
Abrazadera del tubo

1/4“ Tubing
Tuyau de 1/4 po
Tubería de 1/4
“

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
12 TURN ON THE WATER SUPPLY

15 LEVEL THE REFRIGERATOR DOORS
Remember a level refrigerator is necessary for
getting the doors perfectly even. If you need
help, review the previous section on leveling the
refrigerator.
When
the left
door is
lower than
the right
door.

Turn the water on at the shutoff valve (house water
supply) and check for any leaks.

When
the left
door is
higher
than
the right
door.

13 PLUG IN THE REFRIGERATOR

Adjustment
point

A If you open the freezer door, you can see
the center hinge.
B Insert 1/4” Allen wrench into the shaft of the
center hinge.
C Adjust the height by turning clockwise
or counterclockwise. When you turn
counterclockwise, the door will move up.

See the grounding information attached to the power
cord.

14 LEVEL THE REFRIGERATOR
The leveling legs have 2 purposes:
1) Leveling legs adjust so the refrigerator is
firmly positioned on the floor and does not
wobble.
2) Leveling legs serve as a stabilizing brake
to hold the refrigerator securely in position
during operation and cleaning. The leveling
legs also prevent the refrigerator from
tipping.

RAISE

A Turn the leveling legs clockwise to raise
the refrigerator, counterclockwise to lower it.

Raise
Flat-Head Screwdriver

NOTICE: To avoid possible property
damage, the leveling legs must be firmly
touching the floor.

Installation Instructions
INSTALLING THE REFRIGERATOR (cont.)
Non-Dispense
Models
Refrigerator Assembly Instructions, suggested assembly.

H
G

To place bins into doors:
Match your bin with the letter shown.
Position the bin hooks over the
bin locator and push forward until
inserted fully.
Bin hook
rear each side
Push bin down until locked into
position.
Bin locator
each side
35

Installation Instructions
INSTALLING THE WATER LINE
WHAT YOU WILL NEED

BEFORE YOU BEGIN
Recommended copper water supply kits are WX8X2,
WX8X3 or WX8X4, depending on the amount of tubing
you need. Approved plastic water supply lines are
SmartConnect™ Refrigerator Tubing (WX08X10006,
WX08X10015 and WX08X10025).
When connecting your refrigerator to a GE Appliances
Reverse Osmosis Water System, the only approved
installation is with a GE Appliances RVKit. For
other reverse osmosis water systems, follow the
manufacturer’s recommendations.
If the water supply to the refrigerator is from a
Reverse Osmosis Water Filtration System (RO)
AND the refrigerator also has a water filter,
use the refrigerator’s filter bypass plug. Using
the refrigerator’s water filtration cartridge in
conjunction with an RO water filter can result
in hollow ice cubes. Some models do not come
equipped with the filter bypass plug. To obtain a
free bypass plug, call 800-GECARES. In Canada call
800.561.3344.
This water line installation is not warranted by the
refrigerator or ice maker manufacturer. Follow
these instructions carefully to minimize the risk of
expensive water damage.
Water hammer (water banging in the pipes) in
house plumbing can cause damage to refrigerator
parts and lead to water leakage or flooding. Call a
qualified plumber to correct water hammer before
installing the water supply line to the refrigerator.
To prevent burns and product damage, do not hook
up the water line to the hot water line.
For LCD Models: If the refrigerator is operated
before the water connection is made to the ice
maker, see ICE MAKER under “settings” menu of
the LCD Operations section and follow the screen
commands to turn the ice maker OFF.
Do not install the ice maker tubing in areas where
temperatures fall below freezing.
When using any electrical device (such as a power
drill) during installation, be sure the device is double
insulated or grounded in a manner to prevent the
hazard of electric shock, or is battery powered.
All installations must be in accordance with local
plumbing code requirements.

• Copper or SmartConnect™ Refrigerator Tubing kit,
1/4” outer diameter to connect
the refrigerator to the water supply. If using
copper, be sure both ends of the tubing are
cut square.
To determine how much tubing you need:
measure the distance from the water valve
on the back of the refrigerator to the water supply
pipe. Be sure there is sufficient extra tubing to allow
the refrigerator to move out from the wall after
installation.
SmartConnect™ Refrigerator Tubing Kits are
available in the following lengths:
8’ (2.4 m)
– WX08X10006
15’ (4.6 m) – WX08X10015
25’ (7.6 m) – WX08X10025

Installation Instructions
INSTALLING THE WATER LINE (cont.)
Install the shutoff valve on the nearest frequently
used drinking water line.

WHAT YOU WILL NEED (CONT.)

NOTE: The only GE Appliances approved plastic
tubing is that supplied in SmartConnect™
Refrigerator Tubing kits. Do not use any other
plastic water supply line because the line is under
pressure at all times. Certain types of plastic will
crack or rupture with age and cause water damage
to your home.
• A GE Appliances water supply kit (containing
tubing,
shutoff valve and fittings listed below) is available
at extra cost from your dealer or from Parts
and Accessories, 877-959-8688 (in Canada
1.800.661.1616).
• A cold water supply. The water pressure must be
between 20 and 120 p.s.i. (1.4–8.1 bar).

1 SHUT OFF THE MAIN WATER SUPPLY
Turn on the nearest faucet long enough to clear
the line of water.

2 CHOOSE THE VALVE LOCATION
Choose a location for the valve that is easily
accessible. It is best to connect into the side
of a vertical water pipe. When it is necessary
to connect into a horizontal water pipe, make
the connection to the top or side, rather than at
the bottom, to avoid drawing off any sediment
from the water pipe.

• Power drill.
• 1/2” or adjustable wrench.
• Straight and Phillips blade screwdriver.

• Two 1/4 ” outer diameter compression nuts
DQGIHUUXOHV VOHHYHV ³WRFRQQHFWWKHFRSSHU
tubing to the shutoff valve and the refrigerator
water valve.
OR
• If you are using a SmartConnect™
Refrigerator Tubing kit, the necessary fittings
are preassembled to the tubing.

3 DRILL THE HOLE FOR THE VALVE
Drill a 1/4” hole in the water pipe (even if using
a self-piercing valve), using a sharp bit. Remove
any burrs resulting from drilling the hole in
the pipe.

• If your existing copper water line has a flared
fitting at the end, you will need an adapter
(available at plumbing supply stores) to connect
the water line to the refrigerator OR you can cut
off the flared fitting with a tube cutter and then
use a compression fitting. Do not cut formed end
from SmartConnect™ Refrigerator tubing.

Take care not to allow water to drain into
the drill.
Failure to drill a 1/4” hole may result in reduced
ice production or smaller cubes.

• Shutoff valve to connect to the cold water line.
The shutoff valve should have a water inlet with
a minimum inside diameter of 5/32” at the point of
connection to the COLD WATER LINE. Saddle-type
shutoff valves are included in many water supply
kits. Before purchasing, make sure a saddle-type
valve complies with your local plumbing codes.

Installation Instructions
INSTALLING THE WATER LINE (cont.)
4 FASTEN THE SHUTOFF VALVE

7 CONNECT THE TUBING TO THE VALVE

Fasten the shutoff valve to the cold water pipe
with the pipe clamp.

Place the compression nut and ferrule (sleeve)
for copper tubing onto the end of the tubing
and connect it to the shutoff valve.

Pipe Clamp

Make sure the tubing is fully inserted into
the valve. Tighten the compression nut securely.
For plastic tubing from a SmartConnect™
Refrigerator Tubing kit, insert the molded end
of the tubing into the shutoff valve and tighten
compression nut until it is hand tight, then
tighten one additional turn with a wrench. Over
tightening may cause leaks.

Vertical Cold
Water Pipe

Saddle-Type
Shutoff Valve

NOTE: Commonwealth of Massachusetts
Plumbing Codes 248CMR shall be adhered to.
Saddle valves are illegal and use is not permitted
in Massachusetts. Consult with your licensed
plumber.

Saddle-Type
Shutoff Valve

SmartConnect ™
Tubing

5 TIGHTEN THE PIPE CLAMP

Packing Nut

Tighten the clamp screws until the sealing
washer begins to swell.
NOTE: Do not over tighten or you may crush
the tubing.

Outlet Valve

Ferrule (sleeve)

NOTE: Commonwealth of Massachusetts
Plumbing Codes 248CMR shall be adhered to.
Saddle valves are illegal and use is not permitted
in Massachusetts. Consult with your licensed
plumber.

Washer
Pipe Clamp

Compression Nut

Inlet End

Clamp
Screw

8 FLUSH OUT THE TUBING
Turn the main water supply on and flush out
the tubing until the water is clear.
Shut the water off at the water valve after about
one quart (1 liter), or 2 minutes, of water has
been flushed through the tubing.

6 ROUTE THE TUBING
Route the tubing between the cold water line
and the refrigerator.
Route the tubing through a hole drilled in the
wall or floor (behind the refrigerator or adjacent
base cabinet) as close to the wall as possible.

To complete the installation of the refrigerator, go back
to Step 11 in Installing the Refrigerator.

Normal operating conditions.
Newer refrigerators sound different from older refrigerators.
Modern refrigerators have more features and use newer technology.

Do you hear what I hear? These conditions are normal.

HUMMM...
WHOOSH...
The new high efficiency compressor may run faster and longer

than your old refrigerator and you may hear a high-pitched hum
or pulsating sound while it is operating.
You may hear a whooshing sound when the doors close. This is
due to pressure equalizing within the refrigerator.
After dispensing ice, a motor will close the ice chute to keep
warn room air from entering the ice bucket, maintaining ice at a
freezing temperature.
The hum of the motor closing the ice chute is normal, shortly after
dispensing ice.

You may hear the fans spinning at high speeds. This happens
when the refrigerator is first plugged in, when the doors are
opened frequently or when a large amount of food is added to
the refrigerator or freezer compartments. The fans are helping to
maintain the correct temperatures.
The fans change speeds in order to provide optimal cooling and
energy savings.

CLICKS, POPS,
CRACKS and SNAPS

WATER SOUNDS

You may hear cracking or popping sounds when the refrigerator
is first plugged in. This happens as the refrigerator cools to the
correct temperature.
Expansion and contraction of cooling coils during and after
defrost can cause a cracking or popping sound.
On models with an ice maker, after an ice making cycle, you may
hear the ice cubes dropping into the ice bucket.
On models with a dispenser, during water dispense, you may
hear the water lines move at initial dispense and after dispenser
button is released.

The flow of refrigerant through the cooling coils may make a
gurgling noise like boiling water.
Water dropping on the defrost heater can cause a sizzling,
popping or buzzing sound during the defrost cycle.
A water dripping noise may occur during the defrost cycle as ice
melts from the evaporator and flows into the drain pan.
Closing the door may cause a gurgling sound due to pressure
equalization.

START UP COOLING
It can take up to 24 hours for the refrigerator and freezer
temperatures to match the display. During that time refrigerator and
freezer door openings should be minimized.
TIPS
Freezer cools first.
Refrigerator compartment cools last; it may take several
hours after the freezer.
Turning off ice maker makes both fresh food and freezer
food cool faster.

Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Causes

What to Do

Water filter indicated as installed
incorrectly or a leak is present
message on LCD screen.

Water filter installed backward or is
leaking.

Check for leak. If no leak is present, remove
filter/bypass plug, rotate 180° and reinstall.

Water filter indicator light remains
lit after replacing filter.

Filter timer has not been reset or filter
is installed backward.

Internal Dispense models:
-Press and hold reset button for 3 seconds
External Dispense models:
-Remove filter and rotate 180 degrees and
reinstall.

Handle is loose/handle has a gap.

Handle needs adjusting

See Attach Fresh Food Handle and
Attach the Freezer Handle sections for
detailed instructions.

Refrigerator beeping

This is door alarm

Turn off or disable with door closed.
If door open and alarm is sounding, you can
only snooze the alarm.

Not cooling

The cooling system is off

See About Controls.

Water has poor taste/odor

Water dispenser has not been used
for a long time

Dispense water, until all water in system is
replenished.

Water in glass is warm

Normal when refrigerator is first
installed

Wait 24 hours for the refrigerator to
completely cool down.

Water dispenser has not been used
for a long time

Dispense water, until all water in system is
replenished.

Water system has drained

Allow several hours for replenished
supply to chill.

Water supply line turned off or not
connected

See Installing the Water Line.

Water filter clogged or filter/bypass
plug not installed

Replace filter cartridge or remove filter and
install bypass plug.*

Air may be trapped in the water
system

Press the dispenser arm for at least 5
minutes.

Water in reservoir is frozen because
the controls are set too cold

Set the refrigerator control to a warmer
setting and wait 24 hours. If the water does
not dispense after 24 hours, call for service.

Water spurting from dispenser

Newly installed filter cartridge

Run cold water from the dispenser for
5 minutes (about 2 gallons)..

Water is leaking from dispenser

Air may be present in the water line
system, causing water to drip after
being dispensed

Dispense water for at least 5 minutes to
remove air from system

No water or ice cube production

Supply line or shutoff valve is clogged

Call a plumber

Water filter is clogged

Replace filter cartridge or remove filter and
install bypass plug*

Filter cartridge not properly installed

Remove and reinstall filter cartridge,
being certain that it locks in place.

Ice maker is turned off

Check that the ice maker is turned on. See
About the Automatic Ice Maker.

Water dispenser does not work

*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.

GEAppliances.com

Problem

Possible Causes

What to Do

PRECISE FILL will not fill container

Normal, PRECISE FILL requires use of
dispenser paddle

For a specific amount of water, select
PRECISE FILL to dispense water

Photos not found

Photos not in root directory of USB

Make sure the photos are in the root
directory in your USB

Photos not in JPEG format

Photos must be in JPEG format

Camera/PC used with USB cord

Must use a USB drive

Freezer cooling, fresh food not cooling Normal, when refrigerator first plugged
in or after extended power outage

Wait 24 hours for temperature in both
compartments to reach selected
temperatures.

Ice dispenser opens after closing
freezer drawer

Normal

The ice dispenser door may open after
closing freezer door to allow access

Hot water does not work

Operation disabled

Make sure “Hot Water Disabled” is not
selected

Low water pressure

Make sure water line is not kinked

Water supply line turned off or not
connected

See Installing the Water Line

Water filter clogged or filter/bypass plug Replace filter cartridge or remove filter
not installed
and install bypass plug*
Hot water continues to dispense for a
short time after releasing the knob

Water filter is partially clogged or low
water pressure (<40 psi)

Replace filter cartridge or remove filter
and install bypass plug* or increase
water pressure

Difficult to open the Icebox door

Icebox door gasket might stick to main
door if it remains closed for a long
duration

Disengage the door latch, wait for 3
minutes then open the Icebox door

Fresh food door not closing fully

Fresh food door gasket may have
unseated and interfering with
articulating mullion operation

Reseat the gasket all the way in the
groove

Low brewing flow rate

There may have been a dent at the
bottom of K-Cup causing the pin to
pierce the filter allowing coffee grounds
clogging the bottom pin

Avoid using damaged/dented K-cups,
and clean the lower needle before next
brew

Low brewing flow rate / water drips
from inner door

Top needle of the brewer clogged

Unclog the top needle holes using
a paper clip and rinse brewer. Rinse
brewer after every use.

Brewer stuck in the door bracket

Dispenser is in hot water dispense mode Cancel hot water dispense mode so hot
instead of brew mode while the brew
water tube will retract from the brew
module is installed
module

Brewer is not detected by the screen
Incorrect assembly of brewer in the
menu or hot water leaking from top of bracket
the brewer

Make sure the Keurig Logo is in the
front. Push brewer all the way in the
brackets

Coffee dispensed with splash or
bubble bursting

Blocked vent hole in the brewer

Make sure the vent hole at the bottom
of the brewer is clear from food or any
other contamination

Beverage quality not as expected

You may be using non-standard or out
dated K-Cups

Recommend using official Keurig K-cups
that are not past expiration and have
not been damaged

Liquid drips from the brewer after
brewer cycle is completed and the
brewer is removed from the bracket

It is possible for liquids to be retained by
the brewer and drip when it is removed

Use a cloth or container to capture the
drips when brewer is removed

*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.

Before you call for service…
Troubleshooting Tips Continued

Problem

Possible Causes

What to Do

Delay when using Keurig K-cup Pod
dispenser

To ensure a quality beverage is
delivered, a short delay is required to
ensure the refrigerator is operating
correctly

Ensuring consistent, quality operation
requires the refrigerator to delay dispense
for a short period of time

After brewing, my powdered beverage Depending on size selected, the powder
is not fully cleared from the used pod may not dissolve fully. Some powdered
beverages develop into ‘clumps’ when
left sitting for some time

Shake the powdered pods before brewing
to break up these clumps and allow better
clearing. For powdered beverage with no
filter, use the Cocoa cycle selection

Brewer lid is difficult to close

K-cup is not fully seated

Press K-cup all the way down into the
brewer prior to closing the lid. Lower
needle must puncture K-cup bfore closing
the brewer lid

Brewer leaks during the brew cycle

Trouble in closing brewer lid or
damaged K-cup

Press K-cup all the way down into the
brewer prior to closing the lid. Lower
needle must puncture K-cup bfore
closing the brewer lid. Recommend using
official Keurig K-cups that have not been
damaged and have a good seal between
the top cover and plastic bottom

SERVICE

Before you call for service, review the detailed troubleshooting tips in the Owner’s manual. If needed, service can be scheduled by visiting us online GEAppliances.com or calling
800.GE.CARES 800.432.2737. In Canada visit GEAppliances.ca or call 800.561.3344.

Truth or Myth
Truth or Myth?

Answer

Explanation

The refrigerator water filter may require replacement
prior to six months of use

TRUE

The water filter indicator will indicate the need to replace the water
filter every six months or 170 gallons of water dispensed (select models
only). Water quality varies from city to city. If water flow from the
dispenser slows, or ice production decreases, the water filter should be
replaced, even though the filter indicator may not indicate the need for
replacement.

The automatic ice maker in my refrigerator will
produce ice when the refrigerator is plugged in to a
power receptacle.

MYTH

The refrigerator must be connected to water, and the ice maker must be
turned on. Make sure the ice maker is turned on, only after the water
line is connected and water is turned on. The ice maker can be turned
on/off from the controls and ensure the ice maker is on, as indicated on
the refrigerator control panel. See About the Automatic Ice Maker.

After the refrigerator has been plugged in and
connected to water, I will immediately have unlimited
chilled water available from the water dispenser.

MYTH

The water dispenser tank located inside the refrigerator stores water
for dispensing. The water in this tank requires 24 hours to chill after
installation. High usage conditions will not allow time for the water to
chill.

After water dispenses, a few drops of water are
normal.

TRUE

A few drops of water may fall from the dispenser, after the dispenser
paddle has been released. To minimize the drops, remove the glass
slowly from the dispenser.

I will never see frost inside the freezer compartment.

MYTH

Frost inside the freezer typically indicates that the door is not properly
sealed, or has been left open. If frost is found, clear the frost using a
plastic spatula and towel, then check to ensure that no food packages
or containers are preventing the freezer door from closing. Check the
refrigerator control panel to ensure the door alarm is on.

SERVICE

Truth or Myth (cont.)
Truth or Myth?

Answer

Explanation

When the refrigerator is installed, or after replacing the water filter, I must dispense water for five
minutes.

TRUE

A newly installed refrigerator or water filter contains air in the water lines.
Press the dispenser paddle and dispense cold water for at least 5 minutes
to remove air from the water line, and flush the filter.

To fill the ice bucket to the maximum capacity, I
should dispense 12 and 18 hours after installation.

TRUE

Dispensing 3-4 cubes 12 hours and 18 hours after installation, allows
ice to disperse within the ice bucket, which in turns calls on the ice
maker to produce additional ice. Normal ice production = 100 cubes in
24 hours.

I can use the water filter bypass plug to determine if
the filter requires replacement.

TRUE

Decrease in flow from the water dispenser, or decreased ice production,
may indicate the need to replace the water filter. Install the water filter
bypass plug (provided with the refrigerator on some models*), and
check flow from the dispenser. If water flow returns to normal with the
bypass plug in place, replace the water filter.

The top of the refrigerator doors will always be
aligned.

MYTH

Several things can affect the fresh food door alignment, including the
floor the refrigerator is installed on and loading of doors. If the top of
the fresh food doors are not aligned, use a 1/4” allen wrench to adjust
the right/left hand door. The adjustment screw is located on the bottom
right or left hand side of the door; open the freezer door to access the
screw.

Refrigerator door handles can be easily tightened.

TRUE

If door handles are loose or have a gap, the handle can be adjusted
using a 1/8” allen wrench, on set screws located on the ends of the
handles.

There may be odor and taste problems with your ice.

TRUE

After starting the ice maker throw away 24 hours of ice production to
avoid odor and taste problems.

I can make fine adjustments to the fresh food doors
to align them.

TRUE

If the fresh food doors are not aligned, use a 1/4” Allen wrench to adjust
the right hand door. The adjustment screw is located on the bottom of
the right/left door. Open the freezer door to access.

Door handles should always be removed for
installation.

MYTH

Check chart on reverse side of this instruction. If the doors must be
removed do not remove the handles, or if the refrigerator will fit easily
through the passage way opening. Adjust handles that are loose or
have a gap, by adjusting 1/8” set screws on either end of handles.

Door removal is always required for installation.

MYTH

Check chart on reverse side of this instruction. Doors should only be
removed when necessary to prevent damage from passage way or
access to final location.

Refrigerator doors that won’t close after installation,
can be adjusted to close properly.

TRUE

Door mechanism works best if installed at 90°+. If installed at 180°,
remove the door from the mid hinge, and swing the door 180° before
reinstalling. See Reinstalling the Refrigerator Doors.

There is an adjustment to rear wheels.

MYTH

Front leveling legs are adjustable and should be used to balance the
refrigerator. Leveling legs are used to make initial fresh food door
adjustment.

Check for leaks after all water connections are made.

TRUE

While purging the air from the water system, check all water line
connections for leaks. Check the connection to the household water
supply at back of refrigerator, and door water line connect.

My LCD display will always be on when I plug the
power cord in at installation.

MYTH

If the refrigerator has been stored in a cold environment, the LCD may
be slow to give a proper display. Give the refrigerator enough time to
warm up, and the display should be okay.

Any packaging residue can be cleaned off the
refrigerator using any cleaner.

MYTH

Do not use wax, polish, bleach, or other products containing chlorine
on Stainless Steel panels, door handles and trim. Check this instruction
under “Cleaning the Outside” for full details.

*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.

Refrigerator Warranty.
For US Customers, all warranty service provided by our Factory Service
Centers, or an authorized Customer Care® technician. To schedule
service, visit us online at GEAppliances.com, or call 800.GE.CARES
(800.432.2737). Please have serial number and model number available
when calling for service. In Canada, call 800.561.3344.

Staple your receipt here.
Proof of the original
purchase date is needed
to obtain service under the
warranty.

Servicing your refrigerator may require the use of the onboard data port for diagnostics. This gives a GE
Appliances Factory Service technician the ability to quickly diagnose any issues with your appliance and
helps GE Appliances improve its products by providing GE Appliances with information on your appliance.
If you do not want your appliance data to be sent to GE Appliances, please advise your technician NOT to
submit the data to GE Appliances at the time of service.

For the Period of:

GE Appliances Will Replace

One Year
From the date of the original
purchase

Any part of the refrigerator which fails due to a defect in materials or workmanship.
During the limited one-year warranty, GE Appliances will also provide, free of charge, all labor and
related service to replace the defective part.

Thirty Days
(Water filter, if included)
From the original purchase
date of the refrigerator

Any part of the water filter cartridge which fails due to a defect in materials or workmanship. During
this limited thirty-day warranty, GE Appliances will also provide, free of charge, a replacement water
filter cartridge.

Five Years
From the date of the
purchase

Any part of the sealed refrigerating system (the compressor, condenser, evaporator an all
connecting tubing) which fails due to a defect in materials or workmanship.
During this limited five-year sealed refrigerating system warranty, GE Appliances will also provide,
free of charge, all labor and related service to replace the defective part in the sealed refrigerating
system.

What GE Appliances Will Not Cover:
■ Service trips to your home to teach you how to use the

product.
■ Improper installation, delivery or maintenance.
■ Failure of the product if it is abused, misused, or used for
other than the intended purpose or used commercially.
■ Loss of food due to spoilage.
■ Replacement of house fuses or resetting of circuit breakers.
■ Damage to finish, such as surface rust, tarnish, or small
blemishes not reported within 48 hours of delivery.
■ Replacement of the water filter cartridge, if included, due

to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply.
■ Replacement of the light bulbs, if included, or water filter
cartridge, if included, other than as noted above.
■ Damage to the product caused by accident, fire, floods or
acts of God.
■ Incidental or consequential damage caused by possible
defects with this appliance.
■ Product not accessible to provide required service.
■ Damage caused by a non-GE Appliances Brand water filter.

(;&/86,212),03/,(':$55$17,(6³
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