GN Audio USA GN9020 GN 9020 Wireless Headset Telephone User Manual users manual

GN Netcom Inc GN 9020 Wireless Headset Telephone users manual

users manual

GN9020-DDigital Wireless SystemGN9010-BTBluetooth™ Wireless SystemUser Guide12345678ABCDEFGComponents 1. Base StationA. Headset/Handset SelectorB. Microphone Volume ControlC. Telephone Compatibility SettingD. Battery Charging IndicatorE. Headset Mode Indicator (base)2. Stand 3.Telephone Cord4. AC Power Adapter5. Receiver HousingF. Ear Cushion Mounted on EarplateG. Mute ButtonH. Receive Volume Control ButtonI. Headset Mode Indicator (headset)6. Adjustable Headband7. Stabilizer 8. Flexible Microphone Boom9. Microphone10. Foam Cover for Microphone 6. 2. 5. 4. 3.C.10.7. 1. 9.8.A.B.D.E.F.H.I.G.77 Northeastern Blvd. • Nashua, NH 03062 USA1-800-826-4656 • www.gnnetcom.com1555-769Printed in USA September 2000Assembling1Connect all cords.2Attach the base station to the stand.Charging the Battery3Insert the headsetinto the base station(either side can be used). The battery chargingindicator on thebase illuminates.4The headset batteryis not charged when delivered.Place the headset in the base for 3hours before makingthe followingadjustments. It takes3 hours to fullycharge the battery.When fully charged,the battery chargingindicator flashes. — A fully charged GN9020-D provides 7 hoursof talktime.— A fully charge GN9010-BT provides 2 hoursof talktime.NetcomAct-AssemblyCharge battery for 3 hoursprior to use.
Adjusting the Microphone Volume14 Put on the headset.15 Press the headset/handset selectorto switch to handset mode.16 Call someone using your handset and ask the personto help you evaluate the volume of your voice.17 Using theheadset/handset selectorto toggle back and forthbetween handset andheadset mode, adjustthe microphone volumecontrol from 1 to 8 byfirst talking in thehandset and then in theheadset in each switch position. Position 1 isthe lowest volume settingand position 8 is thehighest volume setting.18 When the person hearsno difference whetheryou talk in the handsetor headset, you have thecorrect setting. If the setting is 7 or 8, it maybe necessary to move thetelephone compatibilitysetting to G. Somephone handsets mayalways be louder than the headset.Checking the System5If your telephone has volume control, set the volume in the middle position.6Press the headset/handset selector to switch on the headset. The headset modeindicator on the base stationilluminates.7The headsetmode indicatoron the headsetbegins flashingwithin 10 seconds. If theheadset modeindicator doesnot flash, recheckassembly.8The system is now working. 9If the lights are still off, the headset/handset selectoris in handset position. Press the headset/handsetselector once.Adjusting to your Telephone10 Put on the headset.11 Make sure the mutefunction is off. Ifyou hear a beepevery 3 seconds, themute function is on.Turn off the mutefunction by pressingthe mute buttononce.12 Lift the handsetfrom your telephoneand listen for a dialtone in your headset.13 If there is no dialtone, adjust the tele-phone compatibilitysetting until the dialtone is clear. If dialtone is clear for bothA and G, set to A.WarrantyGN Netcom, Inc. warrants this product against all defects in material and workmanship for a period of one year from the date oforiginal purchase. The conditions of this warranty and our responsibilities under this warranty are as follows:• The warranty is limited to the original purchaser.• The warranty is void if the serial number, date code label or product label is removed, or if the product has been subject tophysical abuse, improper installation, modification, or repair by unauthorized third parties.• The responsibility of GN Netcom, Inc. under this warranty shall be limited to the repair or replacement of the product at thesole discretion of GN Netcom, Inc.• Any implied warranty on GN Netcom, Inc. products is limited to one year from the date of purchase on all parts, including thecords and connectors. Specifically exempt from warranty are limited-life consumable components subject to normal wear andtear, such as microphone windscreens, ear cushions, ear tips, decorative finishes, batteries, and other accessories. GN Netcom,Inc. is not liable for any incidental or consequential damages arising from the use or misuse of any GN Netcom, Inc. product. • A copy of your receipt or other proof of purchase is required. Without proof of purchase, your warranty is defined as beginningon the date of manufacture as labeled on the product.• This warranty gives you specific legal rights and you may have other rights which vary from state to state.Unless otherwise instructed in the User Guide, the user may not, under any circumstances, attempt any service, adjustments orrepairs on this unit, whether in or out of warranty. It must be returned to the factory or authorized service agency for all such work.To Obtain ServiceFor customer service and technical support, call GN Netcom, Inc. at 1-800-826-4656.If it becomes necessary to send a unit in for repair, it is not necessary to call for a Return Material Authorization (RMA) number, asone will be assigned upon receipt of the package at the factory.Ship the product in a suitable shipping container, fully insured and with the shipping charges prepaid. Include the following with theproduct:• Your name, company name, address and telephone number.• A description of the problem.• A copy of the receipt or other proof of purchase (without proof of purchase, your warranty will be defined as beginning on thedate of manufacture as labeled on the product).Or, for out of warranty products:• A purchase order which authorizes repair.In warranty products are warranted for one year from the repair date or for the remainder of the original warranty period, whicheveris longer. Out of warranty products will be repaired or replaced at the prevailing charge and carry a one year warranty from repairdate. GN Netcom, Inc. will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on GN Netcom,Inc. products by unauthorized third parties voids any existing GN Netcom, Inc. warranty.Ship To:GN Netcom, Inc. • 77 Northeastern Boulevard • Nashua, NH 03062 • 1-800-826-4656
Answering and Placing Calls19 Put on the headset.20 Set the headset/handset selectorto headset position.21 Lift the handsetfrom the phone.Answer or placethe call.22 You can now movefreely away from the base station. Ifyou move out oftransmission range,you will hear a beepin the headset every10 seconds.23 To end the call,replace the handseton the phone.NetcomAdjusting the Receive Volume24 To increase or decrease thevolume, press the upper (+)or lower (-) part of the oval volume control on the headset. When the volume reaches maximum or minimum, you will hear a beep in your headset.Muting the Microphone25 To talk without the otherparty hearing you, pressthe mute button on theheadset. When themicrophone is muted,you will hear a beepevery 3 seconds. Whenthe mute function is on,you can still hear theother party.Recharging the Battery26 To ensure optimumbattery life, when notin use, place the headsetin the base station withthe headset/handsetselector in the handsetposition. The batterycharging indicator illuminates duringrecharging. It takes 3hours to fully chargethe battery. When fullycharged, the indicatorflashes. If battery power gets too low, you will hear a beep in your headset every20 seconds.FCC Notice to UsersUpon request only, you must notify your telephone utility company (telco) of your intention to install or permanently remove anFCC Part 68 registered device or system. Include the FCC Registration Number and the Ringer Equivalence Number (REN) locatedon the amplifier label.The telco has the right to make changes to their network, which may affect the operation of your equipment, provided you are givenadequate advance written notice to permit correct operation.This device complies with part 15 of the FCC Rules and ICES-003 Operation is subject to the following two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of theFCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will notoccur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can bedetermined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Complies with part 15 & 68, FCC RulesOperation is subject to the following two rules:(1) This device may not cause harmful interference and(2) This device must accept any interference received, including interference that may cause undesired operation.Industry Canada requires Indoor Use OnlyIC Notice to UsersThe Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunicationsnetwork protective, operational and safety requirement as prescribed in the appropriate Terminal Equipment Technical ResourceDocument(s). The department does not guarantee the equipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customershould be aware that compliance with the above conditions may not prevent degradation of service in some situations.Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterationsmade by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request theuser to disconnect the equipment.Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in ruralareas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electricinspection authority, or electrician, as appropriate.NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not exceed 5.
Comfort Adjustments28 You can wear theheadset on yourright or left ear,whichever side youprefer. To switchsides, simply rotatethe microphoneboom below theheadband. NOTE:Do not force theboom over the topof the headset.29 Adjust the length ofthe headband so theheadset rests com-fortably on yourhead. The stabilizershould be placed justabove your free ear.Adjust the flexiblemicrophone boom sothe microphone ispositioned approxi-mately 1/2” (12 mm)from your mouth.30 To change or cleanthe leatherette earcushion, firstremove the earplateby turning theearplate 45 degreescounter-clockwise.Once removed, theear cushion can betaken off theearplate.To use the optionalfoam ear cushion,first remove theearplate andleatherette cushion.Then place thefoam cushion onthe earplate.31 Gently remove themicrophone foam coverto clean or change. Frequently Asked QuestionsWhy can’t I hear a dial tone?• Check that all cords are connected correctly. • Be sure the AC power adapter is plugged in and poweris turned on.• Be sure the headset/handset selector is in headset position and the headset mode indicators are illuminated.• Be sure the battery is fully charged.• Be sure the serial numbers on the base station andheadset match. The numbers must match for operation.• Adjust the telephone compatibility setting.Why doesn’t the other person hear me?• Be sure the mute function is off.• Re-adjust the microphone volume.• Check the position of the microphone making sure that it is placed at the corner of your mouth.• You may be out of range. Move closer to the base station.Why do I hear a beep in my headset?• A beep every 20 seconds means the battery is gettinglow and needs to be charged. For proper charge, besure the battery charging indicator is illuminated whenthe headset is placed in the base station. The batterymay need up to three charge and discharge cycles toreach full capacity.• A beep every 10 seconds means that you are out of range. Move closer to the base station.• A beep every 3 seconds means that the mute function is on. Turn the mute function off.Beep Frequency Reason20 Seconds Low Battery10 Seconds Out of Range3 Seconds Mute OnWhy do I hear a buzz or humming noise in my headset?• The base station may be too close to your telephone.Move the base station further away.Cautionary Notes to Computer Users When using any headset with a computer, care should be taken in dry or low humidity environments to protect the user from electrostatic discharge fromthe monitor (CRT). Computer monitors can induce a substantial electrostatic charge when turned on or off, or when there is a power failure, and theresulting electrostatic discharge can be passed through the headset to ground.A user in close proximity to or touching the computer may feel a common “shock” sensation, similar to touching a doorknob after walking across a carpet,causing no harm to the user. This discharge is entirely due to the computer monitor; the headset is merely the shortest path to ground.To minimize the possibility of electrostatic discharge through the headset, you can:• Use a grounded screen in front of the monitor.• Use static dissipative wrist straps.• Increase the relative humidity in the room to 60% or more.• Install static dissipative carpets or floor coverings (anti-static sprays can be helpful).• Remove the headset before turning the computer on or off.GN Netcom, Inc. headsets meet all OSHA, UL, FCC and CS standards.Safety Instructions• Never try to dismantle the product yourself. None of the internal components can be repaired by users.• Do not expose the headset to rain or other liquids.• The headset is equipped with a rechargeable NiMH battery (nickel-metal-hydride). For battery replacement, please contact your distributor or reseller.

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