GN Hearing A S BE60 Wireless Hearing Instrument User Manual

GN Hearing A/S Wireless Hearing Instrument

User Manual

User guide
Behind-The-Ear hearing aids
resound.com
2 3
Left Hearing Aid Right Hearing Aid
Serial number Serial number
Model Model
Battery size 312 13
Open/ standard
fitting:
Small
Medium
Large
Tulip Small
Medium
Large
Earmould
Open dome Power dome
Programme Beep Description
1
2
3
4
Specific features supported by your hearing system:
Smart Start on page 14
Phone Now on page 24
Telecoil on page 26
Direct Audio Input on page 29
Battery door lock on page 38
Tinnitus Sound Generator on page 32
Hearing aid type designations for models included in this user guide are:
BE60, FCC ID: X26BE60, IC: 6941C-BE60; BE70, FCC ID: X26BE70, IC: 6941C-BE70; LO85, FCC ID:
X26LO85, IC: 6941C-LO85. Please see page 11 for a list of models referring to these types.
This device operates in the frequency range of 2.4 GHz - 2.48 GHz. This device includes an RF transmit-
terthat operates in the range of 2.4 GHz - 2.48 GHz.
NOTE: Your hearing system might not support four environmental programmes. Ask your hearing care
professional for details.
4 5
1 Introduction
Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will
make hearing a more enjoyable experience.
Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With prop-
er care, maintenance, and usage, your hearing aids will aid you in better communication for many years.
Ask your hearing care professional if you have any questions.
2 Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing-impaired person.
3 Becoming accustomed to amplification
While purchasing hearing aids is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aids provide takes time and consistent
use.
You will enjoy more benefits from your ReSound hearing aids by taking the following actions:
• Wear the hearing aids regularly in order to get comfortable with using them.
• It takes time to get used to hearing aids. It may help to begin by wearing them for short periods
– even as little as 15 minutes – and then gradually increasing your wearing time. In a way, it is no
dierent from adjusting to contact lenses. Speak to your hearing care professional, who can design
a schedule tailored just for you.
• As you get more comfortable with them, increase the wearing time and wear your hearing aids in
multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Fol-
lowing these suggestions will give your brain time to learn how to interpret amplification and increase
the benefits you get from using ReSound hearing aids.
4 Statement
This device complies with part 15 of the FCC rules and ICES-003 of the IC rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause unde-
sired operation.
6 7
iNOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules and ICES-003 of the IC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. How-
ever, there is no guarantee that interference will not occur in a particular installation. If this equip-
ment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from the one in which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user´s authority to operate the equipment.
The products comply with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Direc-
tive 93/42/EEC for medical devices (MDD) and essential requirements and other relevant provi-
sions of Directive 1999/5/EC (R&TTE).
• The declaration of conformity may be consulted at www.resound.com
• In US: FCC CFR 47 Part 15, subpart C.
• Other identified applicable international regulatory requirements in countries outside the EU and
US. Please refer to local country requirements for these areas.
• In Canada: these hearing aids are certified under the rules of IC.
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is
granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications Busi-
ness Law (電気通信事業法 This device should not be modified (otherwise the granted designation
number will become invalid)
Patents: US 7,593,537 US 8,00,849
Behind-the-ear (BTE) hearing aids of type BE60 with FCC ID X26BE60, IC number 6941C-BE60 and size
13 battery are available in the following variants:
LT967-DW, LT767-DW, LT567-DW
Behind-the-ear (BTE) hearing aids of type BE70 with FCC ID X26BE70, IC number 6941C-BE70 and size
13 battery are available in the following variants:
LT977-DW, LT777-DW, LT577-DW
Behind-the-Ear (BTE) hearing aids type LO85 with FCC ID X26LO85, IC number 6941C-LO85 and size 13
battery are available in following variants:
LT988-DW, LT788-DW, LT588-DW
The identification number for the BE60, BE70, and LO85 device models can be found at location “10” as
indicated in the illustrations on the following pages.
8 9
5 Contents
1 Introduction ........................................................... 4
2 Intended use ..........................................................4
3 Becoming accustomed to amplification ..........4
4 Statement ..............................................................5
5 Contents ................................................................8
6 Descriptions ........................................................ 10
6.1 Recognising left and right hearing aid ............ 10
6.2 Your hearing aid – LiNX 3D 67, 77 and 88 .... 11
7 Getting started .................................................. 14
7.1 On/O function .................................................... 14
7.1.1 Smart Start ............................................................ 14
7.2 Inserting/Replacing the battery ....................... 14
7.3 Low battery indicator .........................................16
7.3.1 Low battery indicator when paired with
wireless accessories only .................................... 16
7.4 Insert/Remove hearing aid ................................ 17
7.4.1 Insert earmould ....................................................17
7.4.2 Remove earmould ................................................ 18
7.4.3 Insert thin tube with dome ................................ 19
7.4.4 Remove thin tube with dome ............................ 19
7.5 Operation of the hearing aid .............................20
7.5.1 Volume control (optional) .................................. 20
7.5.2 Programme button .............................................. 21
8 Telephone use .................................................... 22
8.1 Using ReSound Smart Hearing Aids with
iPhone®, iPad®, and iPod touch® (optional) .... 22
8.2 Using ReSound hearing aids with
Smart phone apps ................................................ 22
8.3 Cellular phones ..................................................... 23
8.4 Phone Now ............................................................24
8.4.1 Placement of Phone Now magnets .................24
8.4.2 Phone Now usage ................................................25
8.5 Telecoil (optional) .................................................26
8.5.1 Tele loop systems ................................................ 26
8.5.2 HAC Telephone ..................................................... 27
8.6 FM and Direct Audio Input (optional) ............. 28
8.6.1 Connecting DAI and integrated FM ................ 29
8.6.2 Disconnecting audio boot and
integrated FM ........................................................29
8.6.3 FM integrated with battery door ..................... 30
8.7 Flight mode (optional) ........................................31
9 Tinnitus Sound Generator (TSG) module ..... 32
9.1 Intended use for the TSG module .................... 32
9.2 User instructions for the TSG module ............32
9.2.1 Description of the device ....................................32
9.2.2 Explanation of how the device functions ....... 32
9.2.3 TSG volume control ............................................. 33
9.3 Using TSG with smart phone apps ..................34
9.4 The scientific concepts that form the basis
for the device ......................................................... 34
9.5 Technical Specifications ......................................34
9.5.1 Audio signal technology ..................................... 34
9.5.2 Available sounds ...................................................35
9.6 Prescription use of a Tinnitus Sound
Generator (TSG) hearing aid .............................. 36
9.7 Important notice for prospective sound
generator users ..................................................... 36
10 Battery door lock for ReSound LiNX 3D
(optional) ............................................................. 38
11 How to apply domes ......................................... 40
11.1 ReSound domes ...................................................40
11.2 ReSound Tulip domes ........................................ 40
12 Wireless accessories .......................................... 41
13 ReSound Assist (Optional) ............................... 42
14 Care and maintenance ...................................... 43
14.1 Daily maintenance ................................................44
14.2 Cleaning earmoulds .............................................44
14.3 Cleaning thin tubes and domes ....................... 45
15 General warnings ............................................... 46
16 Using ReSound hearing aids with
ReSound apps for smart phones .................... 48
16.1 Intended use of ReSound apps for smart
phones: ................................................................... 48
16.2 General precautions ............................................ 48
17 Phone Now warnings ........................................ 49
17.1 Phone Now precautions ..................................... 49
18 Important points for FM ................................... 50
19 Tinnitus Sound Generator (TSG)
warnings .............................................................. 51
19.1 TSG precautions ................................................... 51
19.2 TSG warning to hearing care
professionals .......................................................... 51
20 Battery warnings................................................ 53
21 Hearing aid expectations ................................. 53
22 Warning to hearing aid professionals
(US Only) ............................................................. 54
23 Important notice for prospective hearing
aid users (US Only) ............................................ 55
24 Children with hearing loss (US Only) ............. 56
25 Technical Specs Section ................................... 57
25.1 Mini BTE ..................................................................57
25.2 BTE ...........................................................................58
25.3 Power BTE .............................................................. 59
26 Troubleshooting guide ..................................... 61
27 Warranties and repairs ..................................... 64
28 Temperature test, transport and storage
information ......................................................... 65
6
1
5
4
3
2
7
8/9
11
8/9
10 12
14 13
16.c
16.b
5
1
4
2
15
16.a
10 11
Traditional fitting
(earmould and tube)
Open fitting
(Thin Tube and dome)
LT 77-DW/LT 88-DW LT 67-DW
(shown without the hook
or thin tube attached)
6 Descriptions
6.1 Your hearing aid - LT 67/LT 77/LT 88
1. Push button
2. Battery door & On/O switch
3. Sound outlet
4. Front microphone inlet
5. Back microphone inlet
6. Volume control
(not for model 67)
7. Direct audio input
(not for model 67)
8. Left/right indicator
(Left = blue, Right = Red)
9. Battery lock (optional)
10. Model (in battery chamber)
11. Manufacturer
12. Serial number (in battery chamber)
13. Earhook
14. Earmould and tubing
15. Thin tube
16. Domes/earmould
a. Open dome
b. Tulip
c. Custom earmould
12 13
6.2 Recognising left and right hearing aid
If you have two hearing instruments, they may be tuned dierently. One for your left ear, the other for
your right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the
instruments.
You might want to ask your hearing care practitioner to mark your instruments with a coloured Left and
Right indication: Left is blue and Right is red.
Left Right
2
1
3
14 15
On
O
7 Getting started
Once you have placed the hearing aids on your ears, you can turn them on.
The hearing aid always starts in programme 1 and with the pre-set volume.
7.1 On/O function
1. Close the battery door to turn on the hearing aid in programme
1 (one).
2. Open the battery door to turn othe hearing aid. Use your
fingernail to pull it open.
7.1.1 Smart Start
Smart Start delays the time before the hearing aid turns on after you
close the battery door. With Smart Start, you will hear a beep ( etc.)
for each second of the delay period (5 or 10 seconds delay).
If you do not want to turn on the hearing aids prior to placing them on your ear, ask your hearing care
professional to de-activate Smart Start.
7.2 Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the used battery if present.
2. Prepare the new battery (please refer to page 2 for information on appropriate battery type/size
for your hearing aid). Remove the protective foil to activate the battery.
3. Wait for 2 minutes before inserting the battery into the hearing aid.
4. Insert the new battery with the positive side in the
correct position. Always insert the battery in the
door: never directly into the hearing aid.
5. Gently close the battery door.
i1. Always use new Zinc-Air batteries that have a
minimum remaining shelf life of 1 year.
2. Whenever the hearing aids are not in use, remember to turn them o to avoid unnecessary
battery consumption.
3. At night, switch o the hearing aid and open the battery door completely to allow moisture to
evaporate and prolong the hearing aid’s lifespan.
4. If the hearing aid is experiencing frequent loss of connection to ReSound wireless accessories
contact your hearing care professional for a list of low impedance batteries.
i WARNING: Batteries contain dangerous substances and should be disposed of carefully in the
interest of your safety and for the environment. Also, keep batteries away from pets, children and
mentally disabled persons.
16 17
7.3 Low battery indicator
The hearing aid will reduce amplification and play a melody if battery power gets too low. This signal will
recur every 15 minutes until the hearing aid automatically switches o.
If you do not want the low battery warning, ask your hearing care professional to de-activate it.
iNOTE: Keep spare batteries on hand.
7.3.1 Low battery indicator when paired with wireless accessories only
The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or
streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some
ReSound wireless accessories shut down. Full functionality returns when you insert a new battery.
The table below shows how the functionality decreases with the depletion of the batteries.
Battery level Signal Hearing aid Remote Control Streaming
Fully charged PPP
Low P P O
Depleted
(change battery) P O O
7.4 Insert/Remove hearing aid
For comfort, always turn oyour hearing aids before you insert or remove
them.
7.4.1 Insert earmould
1. Hold the earmould between your thumb and index finger and position
its sound outlet in your ear canal.
2. Slide the earmould all the way into your ear with a gentle, twisting
movement.
3. Turn the top part of the earmould gently backwards and forwards so
that it tucks behind the fold of skin above your ear canal.
4. Move the earmould up and down and gently press to place it correctly
in the ear. Opening and closing your mouth can ease insertion.
5. Make sure the hearing aid sits firmly behind the ear.
By experimenting, you may discover an easier method. With proper insertion,
hearing aids should fit snugly but comfortably.
iNOTE: It may be helpful to pull your ear up and outward with your op-
posite hand during insertion.
iCAUTION: Never attempt to modify the shape of the hearing aid, ear-
moulds, or tubing yourself.
18 19
7.4.2 Remove earmould
1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear.
2. Using your thumb and index finger, gently pull the earmould (not the instrument or the tubing)
loose from the ear.
3. Remove the earmould completely by gently twisting it.
7.4.3 Insert thin tube with dome
1. Hang the hearing aid over the top of the ear.
2. Hold the thin tube where it bends and gently place/push
the dome into the ear canal. Push the dome far enough
into the ear canal so that the thin tube lies flush with the
head (check with a mirror).
iNOTE: To avoid whistling, it is important that the tube
and the dome fit correctly into your ear. For other possible reasons, check with the Troubleshoot-
ing guide.
iCAUTION: Never attempt to modify the shape of the hearing aid, earmoulds, or tubing yourself.
7.4.4 Remove thin tube with dome
1. Hold the thin tube with your thumb and forefinger and remove the tube.
2. For thin tube custom earmoulds, grasp the removal string and pull the earmould outward.
20 21
7.5 Operation of the hearing aid
7.5.1 Volume control (not for LT67)
Your hearing aid has automatic volume control, which is individually set during the fitting session.
However, the volume control allows you to adjust the volume of
your hearing aids to your liking.
1. To increase the volume, push the volume control up.
2. To decrease the volume, push the volume control down.
When you change the volume, the hearing aid responds with a beep.
When you reach the upper or lower limits, the hearing aid responds
with a low-pitched beep.
iNOTE: Not available for LT67.
iNOTE: If you have two hearing aids with the Synchronised Push Button function enabled, volume
control adjustments to one hearing aid automatically repeats in the second hearing aid. When you
change the volume on one of the hearing aids, it responds with one or more beeps. A beep in the
second aid follows.
iNOTE: Your hearing care professional can disable the volume control or replace the volume con-
trol with a non-functional cover.
7.5.2 Push button
Your hearing aid has a push button allowing you to use up to four dierent listening
programmes. The list on page 3 tells which programs have been enabled.
1. Tap the push button to switch between programmes.
2. You will then hear one or more beeps. The number of beeps indicates which
programme you have selected (one beep = programme one, two beeps =
programme two, etc.).
3. When you turn the hearing aids o and then back on, they always return to
the default setting (programme one and pre-set volume).
iNOTE: If you have two hearing aids with the Synchronised Push Button enabled, programme
changes to one hearing aid automatically repeats in the second hearing aid. When you change a
programme in one hearing aid, it responds with one or more beeps. The same number of confirma-
tion beeps in the second aid follow.
22 23
8 Telephone use
Your hearing aid allows you to use the telephone as you ordinarily do. Finding the optimal position for
holding a telephone may require practice. One or more of the following suggestions may be helpful:
1. Hold the telephone up to your ear.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are).
3. If whistling occurs, it may take a few seconds of holding the telephone in
the same position before the hearing aid eliminates the feedback.
4. Whistling may stop by holding the telephone slightly away from the ear.
iNOTE: Depending on your individual needs, your hearing care profes-
sional may activate a programme specifically for telephone use.
8.1 Using ReSound Smart Hearing Aids with iPhone®, iPad®, and iPod touch® (optional)
ReSound LiNX 3D is Made for iPhone® and allows for direct communication and control with an iPhone®,
iPad®, or iPod touch®.
i
NOTE: For assistance with pairing and using these products with your ReSound LiNX 3D device,
please contact your hearing care professional or visit our support site at www.resound.com/sup-
port.
8.2 Using ReSound hearing aids with smart phone apps
Use with smart phone apps:
• Notifications of app updates should not be disabled, and it is recommended that the user installs
all updates to ensure that the app will function correctly and will be kept up to date.
• The app must only be used with ReSound devices for which it is intended, and ReSound takes no
responsibility if the app is used with other devices.
• If you would like a printed version of the user guide for a smart phone app, please consult cus-
tomer support or go to our website at www.resound.com/support.
8.3 Cellular phones
Your hearing aid complies with the most stringent Standards of International Electromagnetic Compat-
ibility. However, not all cell phones are hearing aid compatible (HAC).
Any degree of disturbance can be due to the nature of your particular cellular phone or of your wireless
telephone service provider.
iNOTE: If you find it dicult to obtain a good result while using your cellular phone, your hearing
care professional will be able to give you advice on available wireless accessories to enhance listen-
ing capabilities.
24 25
8.4 Phone Now
The Phone Now function automatically switches your present listening programme to your telephone
programme when a telephone receiver, equipped with a magnet, is close to your ear. When you remove
the telephone receiver from your ear, the hearing aid automatically returns to the previous listening
programme.
8.4.1 Placement of Phone Now magnets
Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now function. In
order to place Phone Now magnet properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making
a telephone call.
3. Place the magnets just below the telephone receiver. Make sure
not to cover the microphone openings. If necessary, move the
magnet to another position to improve ease of use and comfort
while speaking.
iNOTE: If you are not satisfied with the strength of Phone Now, you can reposition the Phone Now
magnet or add additional Phone Now magnets.
NOTE: Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning
agent to clean the telephone.
8.4.2 Phone Now usage
1. Use your telephone in a normal manner.
2. A short melody indicates that the Phone Now feature has automatically switched on the tel-
ephone programme.
iNOTE: Initially, you may need to move the telephone receiver slightly to find the best position for
reliable Phone Now activation and good hearing on the telephone.
If you have two hearing aids with enabled Synchronised Volume Control, the volume of the hearing aid
on the non-phone ear automatically mutes.
26 27
8.5 Telecoil (optional)
Your hearing aid may be equipped with a telecoil. The Telecoil programme may help to improve speech
understanding with Hearing Aid Compatible telephones and in theatres, cinemas, houses of worship etc.
that has tele-loop installed.
The telecoil cannot work without a tele-loop (a.k.a. induction-loop) or a Hearing Aid Compatible (HAC)
telephone. When you switch on the Telecoil programme, your hearing aids pick up signals from the tele-
loop or HAC telephone.
iNOTE: If you are having trouble hearing with the tele-loop, ask you hearing care professional to
adjust the programme.
NOTE: If there is no sound from the hearing aids in a tele-loop system and an active Telecoil pro-
gramme, the tele-loop system may not be turned on or is not operating correctly.
NOTE: Your hearing care professional will gladly provide information regarding a tele-loop system
at your home. Ask your hearing care professional for more information.
8.5.1 Tele loop systems
To use tele loop systems, follow these steps:
1. Switch your hearing aid to the Telecoil programme.
2. Find a good spot. Reception is not clear in all locations; it depends on the induction loop. Look for
signs or find another spot to sit.
3. If needed, adjust the volume.
4. When you leave, switch to a microphone programme.
8.5.2 HAC Telephone
The telecoil picks up the HAC telephone’s telecoil signal and converts it to sound.
To use the HAC telephone, follow these steps:
1. Switch your hearing aid to the Telecoil programme.
2. Pick up the telephone and place a call or answer a call.
3. Hold the telephone behind your ear – close to the hearing aid, and tilt it
slightly outwards.
4. Listen to the dialling tone and move the telephone to get the best
reception.
5. If needed, adjust the volume.
6. When you hang up, switch to a microphone programme.
iNOTE: If the phone has a poor telecoil signal, use the microphone pro-
gramme. To avoid whistling, do not hold the handset too tightly against
your ear.
28 29
Direct audio Integrated FM
8.6 FM and Direct Audio Input (optional)
Your hearing instrument is equipped with a Direct Audio Input facility. Direct Audio Input allows direct
connection of sound sources, a radio, television or even school equipment, to your hearing instrument.
Often, this will improve sound quality.
8.6.1 Connecting DAI and integrated FM
1. Align the tip of the DAI click-on adaptor or FM click-on receiver with the groove just above the
battery door and below the model number.
2. Once in place, move the DAI click-on adaptor in the direction of the battery door.
3. Gently click the DAI click-on adaptor onto the hearing aid.
8.6.2 Disconnecting audio boot and integrated FM
1. Press and hold the button on the front side of the DAI click-on adaptor. For the FM click-on re-
ceiver, slide the latch downward with your fingernail.
2. Gently remove the DAI click-on adaptor from the hearing aid.
The sound source transmits to your instrument via a cable and a click-on device.
The hearing aid automatically detects the Direct Audio Input (DAI) source. The DAI supports the systems
for wireless use as well.
Your hearing aid professional can adjust your hearing aids to fit the mix between the digital audio input
and the microphones on your hearing aids. You may, e.g. select to lower the ambient sounds and amplify
the sounds from the transmitter.
This accessory connects to the bottom of the hearing aids. Once clicked into place, the hearing aids auto-
matically close the microphones and switch to DAI.
iNOTE: DAI is not available for LT67.
30 31
Direct audio/programming Integrated FM
8.6.3 FM integrated with battery door
Your hearing care professional can replace the standard battery door with a DAI click-on adaptor or FM
click-on receiver.
8.7 Flight mode (optional)
iWARNING: When boarding a flight or entering an area where RF transmitters are prohibited, wire-
less functionality must be deactivated.
Your ReSound LiNX 3D hearing aid allows you to control it from your smart phone or ReSound UniteTM
Remote Control. However, in some areas you are requested to turn o wireless communication.
Follow these steps to turn o wireless mode:
1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three
times within a 10-second period.
2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode.
Follow these steps to activate wireless mode:
1. For each hearing aid, open and close the battery door once.
2. Your hearing aids are in wireless mode after 10 seconds.
iNOTE: Both hearing aids must be set in Flight mode - even with synchronisation enabled.
NOTE: It is important to wait an additional 15 seconds after wireless function resumes before
opening and closing the battery door again for any reason. Flight mode will resume if you open
and close the battery door during this 15-second window.
Your hearing care professional can replace the standard battery door with a DAI click-on adaptor or FM
click-on receiver
32 33
9 Tinnitus Sound Generator (TSG) module
9.1 Intended use for the TSG module
Your ReSound hearing aid includes the Tinnitus Sound Generator function, a tool for generating sounds
to be used in tinnitus management programmes to relieve suering from tinnitus.
The Tinnitus Sound Generator can generate sounds adjusted to the specific therapeutic needs and your
personal preference as determined by your doctor, audiologist, or hearing care professional. Depending
on the selected hearing aid programme and the environment you are in, you will sometimes hear the
therapeutic sound resembling a continuous or fluctuating whistling.
9.2 User instructions for the TSG module
9.2.1 Description of the device
The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tin-
nitus management programmes to relieve suering from tinnitus.
9.2.2 Explanation of how the device functions
The TSG module is a frequency and amplitude shaped white-noise generator. Noise signal level and
frequency characteristics can be adjusted to the specific therapeutic needs as determined by your doctor,
audiologist or hearing care professional.
Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose
of making it more pleasant. The noise can then resemble, for example, crashing waves on a shore.
Modulation level and speed can also be configured to your likes and needs. An additional feature can
be enabled by your hearing care professional that allows you to select predefined sounds that simulate
sounds from nature, such as breaking waves or running water.
If you have two wireless hearing aids that support ear-to-ear synchronisation this functionality can be
enabled by your hearing care professional. This will cause the Tinnitus Sound Generator to synchronise
the sound in both hearing aids.
If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care profes-
sional can set the TSG Module so that it becomes audible exclusively in such surroundings. The overall
sound level can be adjusted via an optional volume control. Your doctor, audiologist or hearing care
professional will review with you the need for having such a control.
For hearing aids where ear to ear synchronisation is enabled your hearing care professional can also
enable environmental monitoring synchronisation so that the TSG noise level is automatically adjusted
simultaneously in both hearing aids dependent on the background sound level. Additionally if the hearing
aid has a volume control then the background noise level monitored by the hearing aid and the volume
control can be used simultaneously to adjust the generated noise level in both hearing aids.
9.2.3 TSG volume control
The sound generator is set to a specific loudness level by the hearing care professional. When switching
the sound generator on, the volume will have this optimal setting. Therefore, it might not be necessary to
control the volume (loudness) manually. However, the volume control provides the ability to adjust the
volume, or amount of stimulus, to the liking of the user.
34 35
9.3 Using TSG with smart phone apps
The Tinnitus Sound Generator control via hearing aid push buttons can be enhanced with wireless
control from a TSG control app on a smart phone or mobile device. This functionality is available in sup-
ported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of
the hearing aid.
To use smart phone apps the hearing aid must be connected with the smart phone or mobile device.
9.4 The scientific concepts that form the basis for the device
The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neu-
tral sound, which is easily ignored. Sound enrichment is an important component of most approaches to
tinnitus management, such as Tinnitus Retraining Therapy (TRT). To assist habituation to tinnitus, this
needs to be audible. The ideal level of the TSG module, therefore, should be set so that it starts to blend
with the tinnitus, and so that you can hear both your tinnitus as well as the sound used.
In a majority of instances, the TSG module can also be set to mask the tinnitus sound, so to provide tem-
porary relief by introducing a more pleasant and controllable sound source.
9.5 Technical Specifications
9.5.1 Audio signal technology
Digital
9.5.2 Available sounds
White noise signal which can be shaped with the following configurations:
The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB.
High-pass filter Low-pass filter
500 Hz 2000 Hz
750 Hz 3000 Hz
1000 Hz 4000 Hz
1500 Hz 5000 Hz
2000 Hz 6000 Hz
36 37
9.6 Prescription use of a Tinnitus Sound Generator (TSG) hearing aid
The TSG module should be used as prescribed by your doctor, audiologist or hearing care professional.
In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the
generated sound.
Should you develop any side eects from using the sound generator, such as dizziness, nausea, head-
aches, perceived decrease in auditory function or increase in tinnitus perception, you should discontinue
use of the sound generator and seek medical evaluation.
The target population is primarily the adult population over 18 years of age. This product may also be
used with children 5 years of age or older. However, children and physically or mentally disabled users will
require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and
removal of the hearing aid containing the TSG module.
9.7 Important notice for prospective sound generator users
A tinnitus masker is an electronic device intended to generate noise of sucient intensity and bandwidth
to mask internal noises. It is also used as an aid in hearing external noises and speech.
Good health practice requires that a person with a tinnitus condition have a medical evaluation by a
licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound
generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngolo-
gists, otologists or otorhinolaryngologists.
The purpose of medical evaluation is to assure that all medically treatable conditions that may aect tin-
nitus are identified and treated before the sound generator instrument is used.
The sound generator instrument is a tool to generate sounds to be used with appropriate counselling
and/or in a tinnitus management programme to relieve patients suering from tinnitus.
38 39
10 Battery door lock for ReSound LiNX 3D (optional)
Your hearing aid can be equipped with a lock on the battery door. The lock will impede children and
mentally disabled persons from opening the battery door, thus minimising the risk of them accidentally
swallowing the battery.
Once you lock the battery door, you can turn the hearing aid on and o. You have to unlock the battery
door to replace the battery.
To lock the battery door of ReSound LiNX 3D:
1. Open the battery door to its o position.
2. With the battery door in its o position, slide the battery lock slider to the left by pressing from
the right side of the battery door.
To unlock the battery door of ReSound LiNX 3D:
1. With the battery door in its o position, slide the battery lock slider to the right by pressing from
the left side of the battery door.
i NOTE: Not available for LT67.
2
1
40 41
11 How to apply domes
It is recommended that your hearing care professional shows you how to change the domes, because
incorrect dome replacement could result in the dome being left in the ear when you remove the hearing
aid.
11.1 ReSound domes
Follow these steps to mount domes:
1. Push the new dome over the ribs flange on the thin tube.
2. Make sure that the new dome is properly and securely mounted.
11.2 ReSound Tulip domes
The Tulip domes are mounted in a similar manner to the ordinary domes, but a few extra steps are
required. The Tulip domes consist of two “petals”.
Follow these steps to mount domes:
1. Push the largest petal away from the thin tube using a finger. This bends the petal forward.
2. Push the new tulip dome over the flange.
3. Then push the largest petal backwards, and the dome will be placed on top of the smaller petal
locks into place.
iNOTE: It is important to note that the largest petal is the outermost petal.
4. Make sure that the new dome is properly and securely mounted.
12 Wireless accessories
With ReSound wireless accessories, you can stream sound from your TV or music player directly to your
ReSound hearing aids and you can also control them without wearing an intermediary device around
your neck.
Ask your hearing care professional for more information on the range of ReSound wireless accessories.
42 43
13 ReSound Assist (Optional)
If you sign up to use the ReSound Assist service available with your hearing aids, you can allow your hear-
ing aids to be adjusted remotely without even having to travel from where you are at the moment. This
allows you to experience unprecedented freedom and flexibility:
1. Request assistance remotely to adjust your hearing aids to be a better fit for you
Ask your hearing care professional for assistance or request adjustments to programs while install-
ing the changes at your convenience – wherever you are
2. Keep your hearing aid up to date with the latest software to ensure the best performance pos-
sible
Updates to the hearing aid software available for install at your convenience
iNOTE: Your hearing aids shut down during the install and update process. For optimum perfor-
mance, make sure the hearing aids are connected to the ReSound Smart 3DTM app and placed
close to the iPhone or Android smart phone before applying the changes.
Your hearing care professional will gladly provide information regarding ReSound Assist, and how it
works with the ReSound Smart 3D app.
14 i Care and maintenance
Please follow the instructions below to have the best user experience and to prolong the durability of
your hearing aids:
1. Keep your hearing aid clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. Do not use water or solvents, as these can damage the hearing aid(s).
2. Never immerse hearing aids in water or other liquids, as liquids may cause permanent damage to
the hearing aids.
3. Avoid rough handling of hearing aids or dropping them on hard surfaces or floors.
4. Do not leave hearing aids in or near direct heat or sunlight, such as in a hot, parked car, as exces-
sive heat can cause damage or deform the casing.
5. Do not wear your hearing aid while showering, swimming, in heavy rain or in a moist atmosphere
such as a steam bath or sauna.
6. If your hearing aid does get wet, or if it has been exposed to high humidity or perspiration, it
should be left to dry out overnight with the battery out and the battery door open. It is also a
good idea to put the hearing aid and battery in a sealed container together with a drying agent
(desiccator) overnight. Do not use the aid until it is completely dry. Consult your hearing care
professional as to which drying agent to use.
7. Remove your hearing aid when applying cosmetics, perfume, aftershave, hair spray, and suntan
lotion. These might get into the aid and cause damage.
44 45
14.1 i Daily maintenance
It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft
cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit
is recommended.
14.2 i Cleaning earmoulds
1. Remove the earmould and attached tubing
from the hearing aids prior to cleaning.
2. Clean the earmould using a mild soap, and rinse
with lukewarm water.
3. After cleaning, dry earmoulds thoroughly and
remove any residual water and debris from the
tubing utilizing an air bulb and wire loop.
Pull the earmould and device apart.
iNOTE: Earmould tubing may become sti, brittle, or discoloured over time. Contact your hearing
care professional regarding tube changes.
14.3 i Cleaning thin tubes and domes
1. Remove thin tubes from hearing aids before cleaning by unscrewing
them counter clockwise.
2. Wipe down thin tubes and domes with a damp cloth.
3. In order to clear the thin tube of moisture and debris, push the black
cleaning rod through the thin tube, beginning at the end opposite
the dome.
iNOTE: We recommend that you change the thin tube and the dome
systems every three months. If the components get sti or brittle,
change them sooner.
46 47
15 i General warnings
1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if
you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid.
2. Dierent types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is
recommended not to wear hearing aids during these or other similar procedures. Other types of
radiation, such as burglar alarms, room surveillance systems, radio equipment, mobile telephones,
contain less energy and will not damage hearing aids. However, they have the potential to mo-
mentarily aect the sound quality or temporarily create undesired sounds from hearing aids.
3. Do not wear hearing aids in mines, oil fields, or other explosive areas unless those areas are certi-
fied for hearing aid use.
4. Do not allow others to use your hearing aids. This may cause damage to the hearing aids or to the
hearing of the other individual.
5. Hearing Aid usage by children or mentally disabled persons should be supervised at all times
to ensure their safety. The hearing aid contains small parts that could be swallowed by children.
Please be mindful not to leave children unsupervised with this hearing aid.
6. Hearing aids should be used only as prescribed by your hearing care professional. Incorrect use
may result in sudden and permanent hearing loss.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fit-
ting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC
60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing.
8. Be careful when boarding flights to deactivate the wireless functionality. Turn o your wireless
functionality by using the flight mode in areas where radio frequency emission is prohibited.
9. If device is broken, do not use.
10. External devices connected to the electrical input must be safe according to the requirements
of IEC 60601-1-1, IEC 60065, or IEC 60950-1, as appropriate (wired connection, for example HI-
PRO), SpeedLink).
i1. ReSound wireless devices include a RF transmitter that operates in the range of 2.4 GHz - 2.48
GHz.
2. For use of wireless functionality only use ReSound wireless accessories. For further guidance
regarding e.g. pairing, please refer to the user guide of the relevant ReSound wireless acces-
sory.
48 49
16 i Using ReSound hearing aids with ReSound apps for smart
phones
16.1 Intended use of ReSound apps for smart phones:
ReSound smart phone apps are intended to be used with ReSound wireless hearing aids. ReSound smart
phone apps send and receive signals from the ReSound wireless hearing aids via smart phones for which
the apps have been developed.
16.2 i General precautions
1. When wireless function is activated, the device uses low-powered digitally coded transmissions
in order to communicate with other wireless devices. Although unlikely, nearby electronic devices
may be aected. In that case, move the hearing aid away from the aected electronic device.
2. When using wireless functionality and the devices are aected by electromagnetic interference,
move away from the source.
3. Use only original GN ReSound consumables e.g. tubes and domes.
4. Only connect ReSound hearing aids to ReSound wireless accessories intended and qualified to be
used with ReSound hearing aids.
17 i Phone Now warnings
1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet may aect some medical devices or electronic systems. The manufacturer of any
magnetically sensitive devices (e.g. pacemakers) should advise you regarding appropriate safety
precautions when using your hearing instrument and magnet in close proximity to the medical
device or electronic system in question. If the manufacturer cannot issue a statement, we recom-
mend keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from
magnetically sensitive devices (e.g. pacemakers).
17.1 i Phone Now precautions
1. High distortion during dialling or phoning may mean that the magnet is not in the optimal posi-
tion relative to the telephone receiver. To avoid the issue, please move the magnet to another
place on the telephone receiver.
2. Only use magnets supplied by ReSound.
50 51
18 i Important points for FM
1. Do not use two transmitters on the same FM channel.
2. Do not use water or fluids for cleaning the FM boot.
3. Do not use an FM transmitter in locations where it is forbidden to use electronic devices, for
instance in airplanes.
4. Be aware that FM signals might also be picked up and overheard by other receivers.
5. Before using the system in another country, contact your hearing care professional to make sure
your radio channel is permitted in that country.
6. Your FM boot and transmitter may only be repaired by an authorized service centre.
19 i Tinnitus Sound Generator (TSG) warnings
1. Sound generators can be dangerous if improperly used.
2. Sound generators should be used only as advised by your doctor, audiologist, or hearing care
professional.
3. Sound generators are not toys and should be kept out of reach of anyone who might cause them-
selves injury (especially children and pets).
19.1 i TSG precautions
1. Should the user develop any side eects from using the sound generator, such as dizziness,
nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception, the
user should discontinue use of the sound generator and seek medical evaluation.
2. Children and physically or mentally disabled users will require guardian supervision while wearing
the TSG hearing aid.
3. The volume control is an optional feature in the TSG module used for adjusting the sound genera-
tor output level. To prevent unintended usage by paediatric or physically or mentally disabled
users, the volume control must, if enabled, be configured to only provide a decrease of the sound
generator output level.
19.2 i TSG warning to hearing care professionals
A hearing care professional should advise a prospective sound generator user to consult promptly with
a licensed physician (preferably an ear specialist) before getting a sound generator if the hearing care
professional determines through inquiry, actual observation, or review of any other available information
concerning the prospective user that the prospective user has any of the following conditions:
52 53
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous 90 days.
3. History of sudden or rapidly progressive hearing loss within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
6. Audiometric air-bone gap equal to or greater than 15dB at 500 hertz (Hz), 1000 Hz, and 2000 Hz.
7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
8. Pain or discomfort in the ear.
iCAUTION: The maximum output of the sound generator falls into the range that can cause hear-
ing loss according to OSHA regulations. In accordance with NIOSH recommendations, the user
should not use the sound generator for more than eight (8) hours a day when set to a level of 85
dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above, the user should
not use the sound generator for more than two (2) hours per day. In no case should the sound
generator be worn at uncomfortable levels.
20 i Battery warnings
Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment. Please note:
1. Keep batteries away from pets, children and mentally disabled persons.
2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been
swallowed, as they can be harmful to your health.
3. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as recharge-
able because they may leak or explode.
4. DO NOT attempt to dispose of batteries by burning them.
5. Used batteries are harmful to the environment. Please dispose of them according to local regula-
tions or return them to your hearing care professional.
6. Remove the batteries to prevent leakage when the hearing aids are not in use for an extended
period of time.
21 i Hearing aid expectations
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases,
infrequent use does not permit you to attain full benefit from it.
The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by audi-
tory training and instructions in lip-reading.
54 55
22 i Warning to hearing aid professionals (US Only)
A hearing care professional should advise a prospective hearing aid user to consult promptly with a
licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care
professional determines through inquiry, actual observation, or review of any other available information
concerning the prospective user, that the prospective user has any of the following conditions:
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous 90 days.
3. History of sudden or rapidly progressive hearing loss within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
6. Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and
2,000 Hz.
7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
8. Pain or discomfort in the ear.
23 i Important notice for prospective hearing aid users (US Only)
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otolo-
gists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treat-
able conditions that may aect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing care professional, as appropriate, for a
hearing aid evaluation. The audiologist or hearing care professional will conduct a hearing aid evalua-
tion to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable
the audiologist or hearing care professional to select and fit a hearing aid to your individual needs. If you
have reservations about your ability to adapt to amplification, you should inquire about the availability
of a trial-rental or purchase-option programme. Many hearing care professionals now oer programmes
that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if
you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The
exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
70
60
50
40
30
20
10
-
140
130
120
110
100
90
80
56 57
24 i Children with hearing loss (US Only)
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child with a hearing loss. Open Closed
Reference test gain (60 dB SPL input) HFA 38 38 dB
Full-on gain (50 dB SPL Input) Max
HFA
52
47
56
49
dB
dB
Maximum output (90 dB SPL input) Max
HFA
122
114
120
115
dB SPL
dB SPL
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
0.4
0.2
0.6
0.5
0.5
1.0
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 100 99 dB SPL
Equivalent input noise (w/o noise reduction) 21 23 dB SPL
Frequency range (DIN 45605) 100-6980 100-6800 Hz
Current drain (in test mode) 1.3 1.3 mA
25 Technical Specs Section
25.1 Mini BTE
Models: LT967-DW, LT767-DW, LT567-DW
Open configuration
Closed configuration
FULL-ON AND REFERENCE TEST GAIN
Frequency (Hz)
Gain (dB)
2cc Coupler
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
MAXIMUM OUTPUT (OSPL 90)
Frequency (Hz)
Output (dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and ANSI
S3.22-2009, supply Voltage 1.3V
80
70
60
50
40
30
20
100 1000 10000
140
130
120
110
100
90
80
100 1000 10000
58 59
Open Closed
Reference test gain (60 dB SPL input) HFA 38 43 dB
Full-on gain (50 dB SPL Input) Max
HFA
51
48
57
53
dB
dB
Maximum output (90 dB SPL input) Max
HFA
127
116
124
121
dB SPL
dB SPL
Total harmonic distortion
500 Hz
800 Hz
1600 Hz
0.2
0.2
0.6
0.4
0.8
0.7
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 100 105 dB SPL
Equivalent input noise (w/o noise reduction) 22 20 dB SPL
Frequency range (DIN 45605) 100–6810 100–6140 Hz
Current drain (in test mode) 1.2 1.2 mA
25.2 BTE
Models LT977-DW, LT777-DW, LT577-DW
Open configuration
Closed configuration
FULL-ON AND REFERENCE TEST GAIN
Frequency (Hz)
Gain (dB)
2cc Coupler
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
MAXIMUM OUTPUT (OSPL 90)
Frequency (Hz)
Output (dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and ANSI
S3.22-2009, supply Voltage 1.3V
25.3 Power BTE
Models LT988-DW, LT788-DW, LT588-DW
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and ANSI
S3.22-2009, supply Voltage 1.3V
Gain (dB)
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
2cc Coupler
Frequency (Hz)
MAXIMUM OUTPUT (OSPL 90)
Frequency (Hz)
Output (dB SPL)
2cc Coupler
Closed
Reference test gain (60 dB SPL input) HFA 51 dB
Full-on gain (50 dB SPL Input) Max
HFA
67
63
dB
dB
Maximum output (90 dB SPL input) Max
HFA
132
128
dB SPL
dB SPL
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
0.5
0.5
0.3
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 111 dB SPL
Equivalent input noise (w/o noise reduction) 22 dB SPL
Frequency range (DIN 45605) 100–6020 Hz
Current drain (in test mode) 1.4 mA
FULL-ON AND REFERENCE TEST GAIN
60 61
26 Troubleshooting guide
SYMPTOM CAUSE POSSIBLE REMEDY
Feedback, “whistling” Is your earmould or dome inserted correctly? Put it in again.
Is the volume very loud? Reduce it.
Is the plastic tube or the earmould clogged or broken? Replace or visit your hearing care professional.
Are you holding an object (e.g. a hat, a telephone receiver) close to a
hearing aid? Move your hand away to create more space between the hearing aid and the object.
Is your ear full of wax? Visit your physician.
No sound Is the hearing aid turned on? Switch it on.
Is the hearing aid in telecoil mode? Switch to the microphone program.
Is there a battery in the hearing aid? Insert a new battery.
Is the battery still good? Replace with a new one.
Is the plastic tube or the earmould clogged or broken? Visit your hearing care practitioner.
Is your ear full of wax? Visit your physician.
If there are any other problems not mentioned in this guide, please contact your hearing care professional.
62 63
SYMPTOM CAUSE POSSIBLE REMEDY
Sound is distorted, splutter-
ing or weak?
Is the battery dead? Replace it with a new one.
Is the battery dirty? Clean it or replace it with a new one.
Is the plastic tube or the earmould clogged or broken? Visit your hearing care professional.
Did your instrument get moist? Use a desiccant.
Battery drains very quickly Did you leave your hearing aid switched on for long periods of time? Always switch o your hearing aid when you are not using them, e.g. during the night.
Is the battery old? Check the date on the battery packaging.
64 65
28 Temperature test, transport and storage information
ReSound hearing aids are subjected to various tests in temperature and damp heating cycling between
-25 °C and +70 °C according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -20 °C to +60 °C and
relative humidity of 90% RH, non-condensing (for limited time). The air pressure between 500 and 1100
hPa is appropriate.
Be aware of information marked with the warning symbol:
i WARNING points out a situation that could lead to serious injuries.
i CAUTION indicates a situation that could lead to minor and moderate injuries.
i Advice and tips on how to handle your hearing aid better.
Equipment includes RF transmitter
27 Warranties and repairs
ReSound provides a warranty on hearing aids in the event of defects in workmanship or materials,
as described in applicable warranty documentation. In its service policy, ReSound pledges to secure
functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global
Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
Hearing aids therefore, at ReSound’s discretion, may be replaced by new products or products manufac-
tured from new or serviceable used parts, or repaired using new or refurbished replacement parts. The
warranty period of hearing aids is designated on your warranty card, which is provided by your hearing
care professional.
For hearing aids that require service, please contact your hearing care professional for assistance.
ReSound hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to
open the case of hearing aids, as this will invalidate the warranty.
66 67
ReSound LiNX 3D is compatible with iPhone 6s Plus, iPhone 6s,
iPhone 6 Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone
5, iPad Pro (12.9-inch), iPad Pro (9.7-inch), iPad Air 2, iPad Air,
iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, iPad (4th genera-
tion), iPod touch (6th generation) and iPod touch (5th genera-
tion) using iOS 8.X or later. Apple, the Apple logo, iPhone, iPad
Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of
Apple Inc., registered in the U.S. and other countries.
i“Made for iPod/iPhone/iPad” means that an electronic
accessory has been designed to connect to iPhone, iPad,
and iPod models and has been certified by the developer
to meet Apple performance standards. Apple is not re-
sponsible for the operation of this device or its compliance
with safety and regulatory standards. Please note that the
use of this accessory with iPhone, iPad or iPod may aect
wireless performance.
Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following
terms and conditions:
Copyright ® 2014, Kenneth MacKay. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRAN-
TIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAM-
AGE.
Please ask your local hearing care
professional concerning disposal of
your hearing aid.
400618000-GB-16.03-Rev.A
Worldwide Headquarters
ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup, Denmark
Tel.: +45 45 75 11 11
resound.com
CVR no. 55082715
United Kingdom
GN ReSound Ltd.
Kirtlington Business Centre
Portway
Kirtlington
Oxon OX5 3JA
Tel.: +44 1869 352 800
resound.com
Australia
GN ReSound Pty. Ltd.
Gate C, 19-25 Khartoum Road
Macquarie Technology Park
Macquarie Park NSW 2113
Tel.: (free) 1800 658 955
resound.com
New Zealand
GN ReSound (NZ) Ltd.
Ground Floor, North Entrance
4 Fred Thomas Drive
Takapuna
Auckland, 0622
Tel.: (free) 0800 900 126
resound.com
Any issues relating to the EU Medical Device Directive 93/42/EEC, or Council Direc-
tive 1999/5/EC on Radio Equipment and Telecommunications terminal equipment
should be directed to ReSound A/S

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