GN Hearing A S M70-80 Hearing instrument with wireless communication capabilities User Manual UserMan

GN Hearing A/S Hearing instrument with wireless communication capabilities UserMan

UserMan

USER GUIDEBEHIND-THE-EAR (BTE) MODELS:STANDARD TUBETHIN TUBE
23interference will not occur in a particular installation. If this equipment does cause harmful inter-ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from the one in which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modifications can void the user´s authority to operate the equipmentFCC ID: X26M70-80Statement:This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) this device may not cause harmful inter-ference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
45Intended use Hearing Instruments are intended for hearing impaired people to improve their hearing. The es-sential purpose of the hearing instruments is to receive, amplify and transfer sound to the ear drum of a person with hearing loss. List of countries: Products without wireless functionality are intended for worldwide sales.Products with wireless functionality are intended for sale in countries within the European Eco-nomic Area as well as Switzerland.Specification of restrictions: You are not allowed to operate the equipment within 20 km of the centre of Ny Ålesund, Norway.The products are in compliance with the following regulatory requirements: • In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD) and essential requirements and other rel-evant provisions of Directive 1999/5/EC (R&TTE). The declaration of conformity may be con-sulted at www.resound.com• In US: FCC CFR 47 Part 15, subpart C, section 15.249.• Other identified applicable international regulatory requirements in countries outside the EU and US. Please refer to local country requirements for these areas.• Products are categorized as class 2 receivers according to EN 300 440
67Hearing instrument model: Battery size: Tube type: Dome size: Left serial number: Right serial number: IntroductionCongratulations on the purchase of your new hearing instruments. ReSound’s innovative sound technology and design, combined with the customized programming selected by your hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will enable you to hear sounds that you may not have heard in years because of your hearing loss. Practice and a positive attitude are important in learning to use hearing instruments. Your ReSound instru-ments have been adjusted according to your individual hearing loss and needs. Some people adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other people may need more time.Please read this manual carefully in order to wholly benefit from the use of your hearing instru-ments. With proper care, maintenance, and usage, your hearing instruments will aid you in better communication for many years. Ask your hearing care professional if you have any ques-tions.ReSound is a registred trade mark of GN ReSound A/S
89Direct audio input (optional). . . . . . . . . . . .30Connecting/Disconnecting audio boots . .30Care and maintenance . . . . . . . . . . . . . . .32Daily maintenance . . . . . . . . . . . . . . . . . .33Cleaning earmoulds . . . . . . . . . . . . . . . . .33Cleaning thin tubes and domes . . . . . . . . 34How to apply domes . . . . . . . . . . . . . . . .35ReSound Standard domes . . . . . . . . . . .35ReSound Tulip domes . . . . . . . . . . . . . . .36General precautions. . . . . . . . . . . . . . . . . 37General warnings . . . . . . . . . . . . . . . . . . .38Battery warning Information . . . . . . . . . . . 41Troubleshooting guide . . . . . . . . . . . . . . . 42Technical Data.....................50Warranty and repairs . . . . . . . . . . . . . . . . 51Temperature test, transport and storage information. . . . . . . . . . . . . . . . . . 52ContentsStatement .........................2Intended use .......................4List of countries . . . . . . . . . . . . . . . . . . . . .4Introduction ........................6Description of the hearing instruments . . . 10Getting started.....................12On/Off function . . . . . . . . . . . . . . . . . . . . 12SmartStart........................12Inserting/Replacing the battery . . . . . . . . . 13Low battery indicator . . . . . . . . . . . . . . . . 14Sports lock .......................15Inserting/removing hearing instruments . . . 16Operation of the hearing instrument . . . . .20Volume control (optional). . . . . . . . . . . . . .20Programme button (optional). . . . . . . . . . . 21Flight mode .......................23Telephone use ....................24Listen to radio or TV . . . . . . . . . . . . . . . . 25Cellular phones . . . . . . . . . . . . . . . . . . . .25PhoneNow .......................26Telecoil (optional) . . . . . . . . . . . . . . . . . . . 29Tele-loop systems . . . . . . . . . . . . . . . . . . 29
10 11Available in following variants:AL987-DVIWAL977-DVIW OpenAL977-DVIWAL787-DVIWAL777-DVIW OpenAL777-DVIWAL587-DVIWAL577-DVIW OpenAL577-DVIW1. Programme button2. Battery compartment & On/Off switch3. Sound outlet4. Front microphone inlet5. Back microphone inlet6. Volume control (optional)7. Direct audio input8. Left/Rightindicator (Left=Blue/Right=Red)9. Battery lock (optional)10. Model11. Manufacturer12. Serial number13. Sports lockHearing instrument type designation is: M70-80 and this document contains information regarding the following models of these types:6154321078/98/9111312
12 13turn on by several seconds after the battery compartment is closed. With SmartStart, a beep will be heard for each second of the delay period.Inserting/Replacing the battery3. Open the battery door completely by using your fingernail. 4. Remove the used battery if present. Insert the new battery with the positive side in the correct position.5. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.6. Gently close the battery door.Tip: Remove the batteries to prevent battery leakage or corrosion when the hearing instruments are not in use for an extended period of time.Getting startedOn/Off function1. When the battery door is closed, the hearing instrument turns on, and the default program will be activ ated.2. To turn off the hearing instrument, open the battery door. Many individuals can use their fingernail to pull it open.Tip: Whenever the hearing instruments are not in use, remember to turn them off to avoid unnecessary battery consumption.SmartStartHearing instruments can be turned on once you have placed them on your ears. If you prefer to turn them on just prior to placing them on your ear, your hearing care professional can activate a function called SmartStart. This function will delay the time in which the hearing instruments OnOff
14 15trol will continue to work as usual, but you will not be able to use your ReSound Unite TV and Phone Clip. At some point the battery level will also be too low to support the remote control as well and you will once again hear the descending tones. The hearing instruments will continue to work as usual. Once a new battery is inserted, full operation of the accessories will resume.Sports lockThe Sports lock will be applied or adjusted by your hearing care professional.Low battery indicatorYour hearing care professional can activate a low battery indicator in your hearing instruments. The hearing instrument will reduce amplification and play a melody if battery power gets too low. This signal will recur every five minutes until the hearing instrument automatically switches off. The timing of the low battery indicator can vary slightly, depending on the type of battery used. It is recommended that you keep spare batteries on hand.Low battery indicator (instruments paired with accessories only)Active usage of the ReSound Unite accessories (Remote Control, Phone Clip and Unite TV)requires more battery power from the hearing instruments than when they are working without accessories. When the battery in the hearing instrument has depleted to a level at which use of the ReSound Unite TV and Phone Clip cannot be supported, the hearing instrument will play two sets of descending tones. After this, your hearing instrument and ReSound Unite Remote Con-
16 17By experimenting, an easier method may be discovered. With proper insertion, hearing instruments should fit snugly but comfortably. If the hearing instruments cause irritation of the ears, contact your hearing care professional. Note: Never attempt to modify the shape of the hearing instrument, ear-moulds, or tubing yourself.Tip: It may be helpful to pull your ear up and outward with your opposite hand during insertion.Inserting/Removing hearing instrumentsInsertion (custom earmoulds)1. Hold the earmould between your thumb and index finger and position its sound outlet in your ear canal.2. Slide the earmould all the way into your ear with a gentle, twisting movement.3. Turn the top part of the earmould gently backwards and forwards so that it tucks behind the fold of skin above your ear canal.4. Move the earmould up and down and gently press to ensure it is positioned correctly in the ear. Opening and closing your mouth can ease insertion.5. Make sure the hearing instrument is seated behind the ear.
18 19Removal (custom earmolds)1. Hold a portion of your earmould towards the back of the ear.2. Pull the earmould outward and simultaneously rotate the earmould forward.3. Consult your hearing care professional if you have difficulties removing the hearing instrument.Removal (domes/custom earmoulds with thin tubes)1. Hold the thin tube with your thumb and forefinger and pull the tube outward.2. For thin tube custom earmoulds, grasp the removal string and pull the earmould outward.3. Consult your hearing care professional if you have difficulties removing the hearing instrument.Insertion (domes/custom earmoulds with thin tubes)1. Hold the thin tube where it bends, and gently push the dome into the ear canal. Push the dome far enough into the ear canal so that the thin tube lies flush with the head.2. It is important that the tube and the dome fit correctly into your ear.3. When the dome is place correctly, you should not be able to see the thin tube sticking out when facing a mirror.Note: You should never attempt to bend or modify the shape of the thin tube.
20 21Programme button Depending on your experience level with hearing instruments, individual hearing needs, and the type of listening environments you experience, your hearing care professional may activate additional programmes. If additional programmes have been activated, the following list explains how they work.1. You can switch between programmes by pushing the push button once.2. You will then hear one or more beeps. The number of beeps indicates which programme you have selected (one beep = programme one, two beeps = programme two, etc.). 3. When the hearing instruments are turned off and then back on, the hearing instrument always returns to the default setting (programme one).Operation of the hearing instrumentVolume control (optional)The volume control will allow the volume of hearing instruments to be increased or decreased.1. To increase the volume, push the volume control up.2. To decrease the volume, push the volume control down.When volume is increased or decreased, a beep signal will be heard for each incremental change. When the upper or lower limits of the volume range are reached, a beep signal with a longer duration will be heard.
22 23Flight mode*When boarding a flight wireless functionality must be deactivated, as it is not allowed to radiate radio signals during flights.It is possible to disable wireless operation by opening and closing the battery compartment ofthe hearing instrument while at the same time pressing the push button.When disabled manually, wireless operation may be re-enabled by opening and closing the bat-tery compartment normally, (i.e. without at the same time pressing the push button).*Instruments paired with ReSound Unite accessories only Programme Description of when to use1234
24 25Listen to radio or TVWhen listening to the TV or the radio, start out by listening to news commentators since they usually speak clearly, then try other programmes.If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you advice on available accessories to enhance your listening capabilities for TV and radio.Cellular phonesYour hearing instrument is designed to comply with the most stringent Standards of Interna-tional Electromagnetic Compatibility. However, not all cell phones are hearing instrument com-patible. The varying degree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephone service provider.If you find it difficult to obtain a good result while using your cellular phone, your hearing careprofessional will be able to give you advice on available accessories to enhance listeningcapabilities.Telephone useFinding the optimal position for holding a telephone may require practice for some individuals, and one or more of the following suggestions may be helpful.1. Hold the telephone as you would normally.2. Hold the telephone towards the top of the ear (closer to where the microphones are).3. If whistling occurs, it may take a few seconds of holding the telephone in the same position before the hearing instrument eliminates the feedback.4. Any whistling may also be decreased by holding the telephone slightly away from the ear.5. Depending on your individual needs, your hearing care professional may activate a programme specifically for telephone use.
26 274. Only use a recommended cleaning agent to clean the telephone prior to placing the magnet on the phone.PhoneNow usageTelephones can be used in a normal manner. A short melody will indicate that the PhoneNow feature has automatically switched the hearing instrument to your telephone programme. Initially, you may need to move the telephone receiver slightly to find the best position for reliable PhoneNow activation and good hearing on the telephone.PhoneNow precautions 1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner.PhoneNow The PhoneNow function, allows your hearing instrument to automatically switch to your tele-phone programme when a telephone receiver is raised to the ear. When the telephone receiver is removed from the ear, the hearing instrument automatically returns to the previous listening programme.Placement of PhoneNow magnetsIn order to place PhoneNow magnets properly:1. Clean the telephone receiver thoroughly.2. Hold the telephone vertically, in a position similar to when making a telephone call.3. Place the magnets just below the telephone receiver. If necessary, move the magnet to another position to improve ease of use and comfort while speaking.
28 29Telecoil (optional)If equipped, a telecoil can be activated by your hearing care professional and accessed through one of the additional programmes. A telecoil picks up a telephone’s magnetic signal and con-verts it to sound. An optional telephone programme may help to improve speech understanding on the telephone. When using a telecoil programme, the receiver of the telephone may need to be held closer to the hearing instrument. The handset of the telephone may need to be moved to slightly different positions in order to find the best reception.Tele-loop systemsMany places, such as theatres, houses of worship, and schools are equipped with tele-loop systems. When using a telecoil programme with tele-loop systems, sound is picked up directly and may improve speech understanding. If there is no sound from the hearing instruments in a tele-loop system and with a telecoil programme activated, the tele-loop system may not be turned on or is not operating correctly. If a facility is not equipped with a tele-loop system, sitting as close as possible to the front may be helpful.2. The magnet used to strengthen the magnetic field of a telephone receiver may affect functionality of some medical devices or electronic systems. Always keep the magnet or a telephone equipped with the magnet at least 30 cm (12”) away from pacemakers, credit cards and other magnetically sensitive devices.3. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative to the telephone receiver. To avoid the issue, please move the magnet to another place on the telephone receiver.4. Only use magnets supplied by GN ReSound.
3245130 312. Once in place, move the boot in the direction of the battery compartment.3. Gently click the audio boot onto the hearing instrument.Disconnecting audio boots4. Press and hold the button on the front side of the audio boot.5. Gently remove the audio boot from the hearing instrument.Direct audio input (optional)Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to items such as television, radio, and remote microphones, may increase speech understanding for some individuals. The sound source is connected to the hearing instruments by a cable or a wireless FM system to the audio boot. This accessory connects to the bottom of the hear-ing instruments, and once properly clicked into place, the hearing instruments switch to DAI automatically.Connecting/Disconnecting audio bootsConnecting audio boots1. Align the tip of the audio boot with the groove just above the battery compartment and below the model number.
32 33Daily maintenanceIt is important to keep your hearing instrument clean and dry. On a daily basis, clean the hearing instruments using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended. Cleaning earmoulds1. Remove the earmould and attached tubing from the hearing instruments prior to cleaning.2. Clean the earmould using a mild soap, and rinse with lukewarm water.3. After cleaning, dry earmoulds thoroughly and remove any residual water and debris from the tubing utilising an air bulb and wire loop.Care and maintenanceProper handlingYour hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.However, please follow these instructions to further prolong the durability of your hearing instru-ments. 1. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent damage to the hearing instruments.2. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.3. Do not leave hearing instruments in or near direct heat or sunlight, as excessive heat can cause damage or deform the casing.4. Hair spray, make-up, etc. may damage hearing instruments. Remove the instruments prior to the application of cosmetics.
1234 35Note: Thin tube and dome systems should be changed every three months or sooner, should the components become stiff or brittle.How to apply domesIt is recommended that your hearing care professional change domes, as incorrect dome replacement could result in the dome falling out in the ear.ReSound Standard domes1. Push the new dome over the flanges on the thin tube.2. Make sure that the new dome is properly and securely mounted.Note: Earmould tubing may become stiff, brittle, or discoloured over time. Contact your hearing care professional regarding tube changes.Cleaning thin tubes and domes1. Remove thin tubes from hearing instruments before cleaning by unscrewing them counter clockwise.2. Wipe down thin tubes and domes with a damp cloth.3. In order to clear the thin tube of moisture and debris, push the black cleaning rod through the thin tube, beginning at the end opposite the dome.
36 37ReSound Tulip domesTulip domes are mounted in a similar manner to standard domes, but a few extra steps are required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the outermost petal. To ensure this:1. Push the largest petal away from the thin tube using a finger. This bends the petal forward.2. Then push the largest petal back, and it will be placed on top of the smaller petal.General precautions1. Do not leave hearing instruments in the sun, near an open fire, or in a hot, parked car.2. Do not wear hearing instruments while showering, swimming, in heavy rain, or in a moist atmosphere such as a steam bath or sauna.3. Should the hearing instrument become moist, remove the battery and place the hearing instrument in a closed container with a drying agent. Your hearing care professional can provide options for drying containers or kits.4. Remove the hearing instruments when applying items such as cosmetics, perfume, after-shave, hair spray, and suntan lotion. 5. When wireless function is activated, the device uses low-powered digitally coded transmissions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing instrument away from the affected electronic device.
38 396. When using wireless functionality and the devices are affected by electromagnetic interference, move away from the source.General warnings1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive ear wax accumulates with the use of the hearing instrument. 2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing instruments. It is recommended not to wear hearing instruments during these or other similar procedures. Other types of radiation, such as burglar alarms, room surveillance systems, radio equipment, mobile telephones, contain less energy and will not damage hearing instruments. However, they have the potential to momentarily affect the sound quality or temporarily create strange sounds from hearing instruments.3. Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those areas are certified for hearing instrument use.4. Do not allow others to use your hearing instruments. This may cause damage to the hearing instruments or to the hearing of the other individual.5. Due to choking hazards, hearing instrument usage by children or individuals who are mentally challenged should be supervised at all times.6. Hearing instruments should be used only as prescribed by your hearing care professional. Incorrect use may result in hearing loss. 7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing instruments with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing. 8. Be careful when boarding flights to deactivate the wireless functionality.
40 41Battery warning informationBatteries, although very small, contain dangerous substances, and should be disposed of care-fully. This is for the safety of you and the environment. Please note: 1. DO NOT attempt to recharge standard zinc air batteries. They may leak or explode.2. DO NOT attempt to dispose of batteries by burning them.3. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been swallowed, as they can be harmful to your health.4. Keep batteries away from pets, children and individuals who are mentallly challenged.9. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner.10. Turn off your wireless functionality by using the flight mode in areas where radio frequency emission is prohibited.11. Only connect ReSound hearing instruments to ReSound accessories intended and qualified to be used with ReSound hearing instruments.12. For use of wireless functionality only use ReSound Unite accessories. For further guidance please refer to the user guide of the relevant ReSound Unite accessory.
42 43TROUBLESHOOTING GUIDE SYMPTOM CAUSENo sound • Not turned on• Dead battery• Battery door will not close• Blocked earmould or tube• Blocked wax filterPOSSIBLE REMEDY• Turn on by closing the battery door• Replace battery• Insert battery properly• Clean earmould or tube• Replace wax filter or consult your hearing care professional
44 45TROUBLESHOOTING GUIDE SYMPTOM CAUSENot loud enough• Incorrect earmould placement • Blocked earmould or dome• Blocked sound outlet filter• Change in hearing sensitivity• Excessive ear wax • Volume set too lowPOSSIBLE REMEDY• Reinsert earmould• Clean earmould, replace dome, replace filter• Change filter or consult your hearing care professional• Consult your hearing care professional• Consult your physician • Increase the volume control if available or consult your hearing care professional
46 47TROUBLESHOOTING GUIDE SYMPTOM CAUSEExcessivewhistling / feedback• Incorrect earmould placement• Incorrect dome placement• Excessive ear wax• Feedback control may need adjustment• Earmould tubing worn or damaged• Thin tube connection loose• Hearing instrument settings not optimalPOSSIBLE REMEDY• Re-insert earmould carefully• Re-insert dome• Consult your hearing care professional• Consult your hearing care professional• Consult your hearing care professional• Change thin tube or consult your hearing care professional• Consult your hearing care professional
48 49If there are any other problems not mentioned in this guide, please contact your hearing care professional.TROUBLESHOOTING GUIDE SYMPTOM CAUSESounddistorted /not clear• Weak battery• Improper earmould or dome fit• Hearing instrument damaged• Hearing instrument settings not optimalPOSSIBLE REMEDY• Replace battery• Consult your hearing care professional• Consult your hearing care professional• Consult your hearing care professional
50 51Technical DataHearing Instrument ModelMaximum output(2ccCoupler / IEC 60118-7)Models AL977/87-DVIW , AL777/87-DVIW, AL577/87-DVIW are available in following variants:Standard tubeAL977-DVIW, AL777-DVIW, AL577-DVIW Open 123 dB SPL (typical)AL977-DVIW, AL777-DVIW, AL577-DVIW 127 dB SPL (typical)AL987-DVIW, AL787-DVIW, AL587-DVIW 130 dB SPL (typical)Warranty and repairs ReSound provides a warranty on hearing instruments in the event of defects in workmanship or materials, as described in applicable warranty documentation.In its service policy, ReSound pledges to secure functionality at least equivalent to the originalhearing instrument.As a signatory to the United Nations Global Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices. Hearing instruments therefore, at ReSound’s discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts.The warranty period of hearing instruments is designated on your warranty card, which is pro-vided by your hearing care professional.
52 53For hearing instruments that require service, please contact your hearing care professional forassistance.ReSound hearing instruments that malfunction must be repaired by a qualified technician. Do not attempt to open the case of hearing instruments, as this will invalidate the warranty.Temperature test, transport and storage informationGN ReSound Hearing Instruments are subjected to various tests in temperature and damp heating cycling between -25 C and +70C according to internal and industry standards.During transport or storage, the temperature should not exceed the limit values of -20C to 60C and relative humidity of 90% RH, non condensing (for limited time). The air pressure between 500 and 1100 hPa is appropriate.Be aware of information marked with the warning symbolWARNING points out a situation that could lead to serious injuries, CAUTION indicates a situation that could lead to minor and moderate injuries. Advice and tips on how to handle your hearing instrument better. Equipment includes RF transmitter. Product is a Type B applied part.
17483300-GB-10.11 Rev.CWorldwide HeadquartersReSound A/SLautrupbjerg 7DK-2750 Ballerup, DenmarkTel.: +45 45 75 11 11Fax: +45 45 75 11 19www.resound.comUnited KingdomGN ReSound Ltd.Kirtlington Business CentrePortwayKirtlingtonOxon OX5 3JATel.: +44 1869 352 800Fax: +44 1869 343 466www.gnresound.co.ukAustraliaGN ReSound Pty. Ltd.Unit R1 Regents Park Estate391 Park RoadRegents Park NSW 2143Tel.: (free) 1800 658 955Fax: +61 2 9743 7472www.gnresound.com.auNew ZealandGN ReSound (NZ) Ltd.12 Parkway DriveMairangi BayAucklandTel.: (free) 0800 900 126Fax: (free) 0800 007 695www.gnresound.co.nzAny issues relating to the EU Medical Device Directive 93/42/EEC, or Council Directive 1999/5/EEC on Radio Equipment and Tele communications terminal equipment should be directed to ReSound A/S

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