GN Hearing A S SAS-1 Audio streamer for hearing instruments with wireless capabilities User Manual

GN Hearing A/S Audio streamer for hearing instruments with wireless capabilities

User Manual

1USER GUIDE
23Statement:This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must ac-cept any interference received, including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable pro-tection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communi-cations.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful inter-ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:WelcomeCongratulations on your purchase of a ReSound Unite TV.ReSound Unite TV will provide you with high quality streamed audio from your TV, HiFi stereo, personal computer or similar device directly to your hearing instruments. Please read this manual carefully to fully benefit from the ReSound Unite TV. Ask your hearing care professional if you have any questions.For further information you can also visit the www.resound.com/unite web site.For your safety, carefully read the chapter Important Information, on pages 24-25FCC ID: X26 SAS-1
45These products are intended for world wide sales , and in compli-ance with the following regulatory standards:In EU: The device conforms to the Essential Requirements ac-cording to - Annex I of Council Directive 93/42/EEC for medical devices (MDD) and essential requirements and other relevant pro-visions of Directive 1999/5/EC (R&TTE).The declaration of confor-mity may be consulted at www.resound.com Annex I of Directive 2006/95/EC Low Voltage Directive (LVD) In US: All test objects are subject to FCC Certification according to FCC CFR 47 Part 15, subpart C, section 15.247For the Norwegian market the accessories comply to EN 12182 Technical Aids for disabled persons. General requirements and test methods covered by EMC and electrical safety tests according to EN/IEC 60601-1-2 and EN/IEC 60950.Other identified applicable international regulatory requirements in countries outside EU and US. Please refer to local country requirements for these areas.Products are categorized as receiver class 2 according to Directive 1999/5/EEC on Radio Equipment and Telecommunica-tions Terminal Equipment (R&TTE)t 3FPSJFOUPSSFMPDBUFUIFSFDFJWJOHBOUFOOBt *ODSFBTFUIFTFQBSBUJPOCFUXFFOUIFFRVJQNFOUBOESFDFJWFSt $POOFDU UIFFRVJQNFOUJOUPBOPVUMFUPOBDJSDVJUEJGGFSFOUfrom the receiver is connected.t $POTVMUUIFEFBMFSPSBOFYQFSJFODFESBEJP57UFDIOJDJBOGPShelp.NOTE: All tests have been performed at a FCC listed lab (DELTA, Venlighedsvej 4, Hørsholm, Denmark)Intended useThe Resound Unite TV is intended to transfer signals from a TV set or other audio device to a ReSound wireless hearing instru-ment in order to enable the hearing impaired person to better follow TV or other audio programs.List of countriesProducts are intended for sale in countries within European Eco-nomic Area as well as Switzerland. In addition products are in-tended for world wide sales.Changes or modifications can void the user’s authority to operate the equipment.
67Contents Description ......................................8-9Getting Started ..................................10-17Pairing to your hearing instruments.................. 18-19Start and stop streaming ......................... 20-22Controls ...................................... 23-24Important Information ............................ 24-25Technical specifications .............................26Warranty .........................................26Troubleshooting guide ...........................28-35Notes ...........................................36
896 Increase volume7 Decrease volume8 Channel indicator9 Power light (green)10 Activity light (amber)11 Wall plug12 Mini-USB plugDescription 1 Mono / Stereo control2 Left Audio connector3 Right Audio connector4 Mini-USB connector5 Pairing button121181245391067
1011some TVs you can adjust the balance between the AUDIO OUT and the speakers – consult your TV manual for instructions.Getting StartedInstalling ReSound Unite TVDepending on your TV, HiFi stereo, Computer or other audio set-up, the installation for ReSound Unite TV may differ. The following steps will guide you through the pairing and connecting process, which can be easily accomplished by almost anyone. Start with connecting the cables and finish by pairing ReSound Unite TV to your hearing instruments. Connect audio cables to ReSound Unite TV. For TV, HiFi Stereo and Computer1. Connect the power supply to the wall socket and insert the cable to the Mini-USB socket on ReSound Unite TV2. Connect the red and white plug of the audio cord into the red and white plugs on ReSound Unite TV3. Plug the other end of the red and white audio cord in the ”AUDIO OUT” terminal on the TV4. The ”AUDIO OUT” is usually marked ”L – R” for left and right, and ”AUDIO OUT” and can be found on the back of the TV. Alternatively you can plug this cable into your HiFi Stereo. Note: With this installation, most TVs will send sound to both hearing instruments and speakers simultaneously. On
12133. Connect the Jack adapter on the other end of the audio cable4. Plug the Jack adapter into the TVs ”HEADPHONE” output terminal, or alternatively in your computers’ audio terminal.In the packaging box you will find screws for mounting the streamer on a wall. Instead of using screws, you can also velcro the streamer on the side or on top of the TV. For best performance, the TV streamer should be placed vertically, either mounted on the wall or placed in the table stand that comes with the packaging.Alternative audio cable installations:If connecting ReSound Unite TV to the AUDIO OUTPUT jack is not possible on your TV, there are alternative installation possibili-ties: Jack Adapter, Scart adapterJack adapter – for TV and Computer:1. Connect the power supply to the wall socket and insert the cable to the Mini-USB socket on ReSound Unite TV2. Connect the red and white plug of the audio cord into the red and white plugs on ReSound Unite TV
1415Digtal to analog audio converterShould there only be a digital port in your TV, you will need a ‘digital to analog audio converter’ and a Toslink optical cable to connect ReSound Unite TV to your TV. Consult your TV techni-cian for these 2 items.1. Connect the power supply to the wall socket and insert the cable to the Mini-USB socket on ReSound Unite TV2. Connect the red and white plug of the audio cord into the red and white plugs on ReSound Unite TV3. Connect the Digital to Analog Audio Converter to the other end of the audio cable.4. Connect the Digital to Analog Audio Converter’s power supply to the converter and plug into wall socket. 5. Connect the Digital to Analog Audio converter to the television using a Toslink Optical cable. Plug one end of the cable to the converter and the other end to the digital audio output port on the television.Note: The HEADPHONE output terminal is usually located on the side or front of the TV. When using the HEAD-PHONE terminal, usually only the person wearing the hearing instruments will hear the sound, and the TV speakers are muted. If it is not desired that speakers are muted, please refer to the first installation, or the one below for the scart adapter. Your TV may support speakers and HEADPHONE being on simul-taneously, check your TV manual for instructions. Scart adapter – for TV:1. Connect the power supply to the wall socket and insert the cable to the Mini-USB socket on ReSound Unite TV2. Connect the red and white plug of the audio cord into the red and white plugs on ReSound Unite TV3. Connect the Scart adapter on the other end of the audio cable4. Plug the Scart adapter into the TVs Scart terminalNote: The Scart output terminal is usually located on the back or side of the TV or DVD. When using this terminal, the Video port of your TV is usually set as the output for the sound. Consult your TV manual if you need to make changes on the sound transfer.
1617
18193. While pairing mode is activated, close the battery doors of both hearing instruments and make sure they are ON. (If the amber activity light turns off before the hearing instruments are turned on, pairing will not be completed.) A successful pairing will be indicated by an audible melody played in both hearing instruments. You are now ready to use the ReSound Unite TV!Pairing to a 2nd or 3rd ReSound Unite TV unitIt is possible to pair up to three ReSound Unite TV units with a given pair of hearing instruments. To pair a second ReSound Unite TV, press the pairing button of the second unit two times, which will illuminate the channel indicator (8 on page 9) at number 2, and then close the battery doors on the hearing instruments. A third ReSound Unite TV unit can be paired by pressing the pairing button three times and completing the procedure as described above.Pairing to your hearing instrumentsNote! The following information is intended primarily for your hearing care professional, who in most cases will complete the tasks that are necessary before the ReSound Unite TV can be used with your hearing instruments. However, the process is designed to be simple and should be easily accomplished by almost anyone.Pairing is the process of setting up an exclusive communication between your hearing instruments and your ReSound Unite TV. Your hearing care practitioner can set up pairing during the fitting of your hearing instruments. Alternatively, you can follow the be-low steps to pair your hearing instruments to ReSound Unite TV:1. Make sure ReSound Unite TV is plugged in to a wall socket and that the green power light is ON. Your hearing instruments must be off – open the battery door. 2. Press the pairing button on ReSound Unite TV (5 on page 8) one time. This will activate the amber activity light (10 on page 9) indicating that pairing mode has been activated. Also, chan-nel indicator light number 1 (8 on page 9) will be turned on when the pairing button has been pressed only once. Pairing mode will be activated for 30 seconds.
2021The up to 3 Unite TV units are initially labeled by letter designa-tor A, B or C, and the Unite TV in use is shown on the Remote Control display.If you do not have a remote control, press and hold the push but-ton for about 3 seconds on the hearing instrument a 2nd or 3rd time to access the 2nd or 3rd ReSound Unite TV unit.Start and stop streamingTurn on the TV, HiFi Stereo, Computer or other audio device connected to ReSound Unite TV. Make sure your hearing instru-ments are turned on as well. Streaming may be started in one of two ways. 1. Press and hold the push button on either hearing instrument for about three seconds. This must be done separately on both hearing instruments in order to hear streamed audio in both ears. Once ReSound Unite TV has been connected, an audible melody will play in your hearing instruments and will be followed by the streamed sound. 2. If you have a ReSound Unite Remote Control (optional), simply press the Unite TV button. Doing so will briefly show a search icon in the remote control display. Once the hearing instru-ments connect to ReSound Unite TV, a short melody will be played in both ears to confirm the presence of streamed audio and a streaming icon will appear in the display. The streamed sound can now be heard in your hearing instruments. Start streaming on a 2nd or 3rd ReSound Unite TV unitIf more than one ReSound Unite TV device is available, you may press the Unite TV button on the Remote Control a 2nd or 3rd time, depending on which Unite TV device you want to hear from. Connected to TVUnite TV buttonSearching for TV
2223ControlsAdjust volumeReSound Unite TV has been designed to provide a comfortable listening level from the moment it is activated. However, for some devices or listening environments it may be desirable to adjust the listening volume, and doing so can be accomplished in a variety of ways. Keep in mind that volume adjustments apply to the streamed signal only, not the volume of normal environmental sounds.t 6TFUIFiwBOEiiLFZTBOEPOQBHFUPBEKVTUWPMVNFUPa comfortable level. Make sure that your hearing instruments are comfortably adjusted before you change the settings with the volume control. In most cases this adjustment should only CFNBEFPOFUJNFBT3FTPVOE6OJUF57JTJOUFOEFEBTBiTFUand forget” type of device. t 6TF UIF3F4PVOE6OJUF 3FNPUF $POUSPMPQUJPOBMUPBEKVTUvolume. Ask your hearing care professional for more informa-tion about this accessory.t 5IF WPMVNF DBOJOTPNFDBTFTCFGVSUIFSBEKVTUFEBUUIFsignal source, for example by turning the TV itself down. In many cases this will adjust the volume of both streamed audio (transmitted wirelessly to your hearing instruments) and non-streamed audio (sounds reaching the hearing instrument microphones in the normal fashion). Of course, this will also affect listening volume for others in the room.Stop streamingt 4IPSUMZ QSFTTUIFQVTICVUUPOPOFJUIFSIFBSJOHJOTUSVNFOUThis will cancel streaming on the side pressedt 8JUI UIF3F4PVOE6OJUF 3FNPUF $POUSPMPQUJPOBM ZPV KVTUIBWFUPQSFTTUIFi1wCVUUPOMPDBUFEJOUIFDFOUFSPGUIFLFZpad. This will return the hearing instruments to the last pro-gram used. You may also press the home button to return to your default settings.t *G ZPV BSFVTJOHUIFUFMFQIPOFXJUI3F4PVOE6OJUF1IPOFClip or PhoneNow™, streaming of ReSound Unite TV will be temporarily disrupted. When you have ended your phone call, streaming will resume.Note! You may get out of range (>7m) from your ReSound Unite TV station. If you get back in range within 5 minutes, your hearing instruments will automatically reconnect and continue streaming.
2425t 8IFOVTJOH3F4PVOE6OJUF57BOEUIFEFWJDFJTBGGFDUFECZelectromagnetic interference, move away from the sourceGeneral precautionst :PVSIFBSJOHJOTUSVNFOUBOE3F4PVOE6OJUF57XFSFHJWFOBunique communication network code during the fitting. This ensures that ReSound Unite TV will not affect hearing instru-ments worn by others.t )JHIQPXFSFE FMFDUSPOJDFRVJQNFOUMBSHFSFMFDUSPOJDJOTUBM-lations and metallic structures may significantly reduce the operating range. t 6TFPOMZPSJHJOBM3F4PVOEBDDFTTPSJFTt %POPUNBLFBOZDIBOHFTPSNPEJmDBUJPOTUP3F4PVOE6OJUFTV.t 0QFOJOH 3F4PVOE6OJUF57NJHIUEBNBHFJU*GQSPCMFNT occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional.t 5IF3F4PVOE6OJUF57NBZPOMZCFSFQBJSFECZBOBVUIPSJ[FEservice center.t %POPUVTF3F4PVOE6OJUF57JOBSFBTXIFSF3'USBOTNJTTJPOis prohibited, e.g. air planes etc.t %PPOMZDPOOFDU3F4PVOE6OJUF57UPDPOOFDUJPOTXIJDIJUJTexplicitly intended for.Mono / Stereo controlA two-position slide switch (1 on page 8) may be used to set Stereo (two channel) or Mono (one channel) audio streaming. For binaural fittings, the switch should preferably be set to Stereo. For monaural fittings it should be set to the Mono position.Important InformationMaintenance and Caret $MFBO 3F4PVOE6OJUF57VTJOHBEBNQ DMPUI /FWFSVTFhousehold cleaning products (washing powder,soap, etc.) or alcohol to clean the device.t 8IFO3F4PVOE6OJUF57JTOPUCFJOHVTFEVOQMVHUIFQPXFSsupply from the wall socketGeneral warningst ,FFQ 3F4PVOE6OJUF57PVUPGSFBDIPGDIJMESFOVOEFS years.t 3F4PVOE 6OJUF57VTFTMPXQPXFSFEEJHJUBMMZDPEFEUSBOT-missions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the ReSound Unite TV away from the af-fected electronic device.t 6TFUIF3F4PVOE6OJUF57POMZXJUIBQPXFSTVQQMZVOJUUIBUhas been supplied together with the product.
2627Technical specificationsOperating range: up to 7 metersPower supply: External wall adapterWireless: 2,4 GHz Operating temperature: 0 to 55 degree CStorage temperature: -20 to 60 degree CTemperature test, transport and storage informationThe product is subject to various tests in temperature and damp IFBUJOH DZDMJOH CFUXFFO$BOE$BDDPSEJOHUPJOUFSOBMand industry standards.WarrantyThe ReSound Unite TV is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original purchase. Please notice that extended warranties may apply in your country. Please contact your local Hearing Care Professional for more information.What is covered by this warranty?Any electrical component, that because of workmanship, manu-facturing or design defects fails to function properly under nor-mal use during life of this warranty will be replaced or repaired at no charge for parts or labour when returned to the point of purchase.If it is determined that repair is not feasible, the entire unit may be replaced with an equivalent unit upon mutual agreement of the Hearing Care Professional and the customer.What is not covered by this warranty?Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions or damage due to foreign objects entering the device are NOT covered by the limited warranty and may void it. The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer products. Your Hearing Care Professional may have issued a warranty that goes beyond the clauses of this limited warranty. Please consult your Hearing Care Professional for further information.Serial number:Date of purchase:
2829SYMPTOMThe TV button on the Remote Control is pressed but with no effect at allThe pushbutton on the hear-ing aid has been pressed for more than 3 seconds but with no effect at allThe pairing button on the Unite TV is pressed but no pairing melody is played in the hearing aidCAUSEThe Unite TV and hearing aids have not been pairedThe Remote Control and hear-ing aids are not within wireless rangeThe Unite TV and hearing aid have not been pairedThe Unite TV and hearing aid are not within wireless rangeThe Unite TV and hearing aid have not been simultaneously in pairing modePOSSIBLE REMEDYCarry out pairing processAssure that Remote Control and hearing aids are within wireless range and activate streaming againCarry out pairing processAssure that Unite TV and hearing aids are within wireless range, and repeat pairing processRepeat pairing process and assure that the battery doors on both hearing aids are closed within 30 seconds after the pairing button has been pressed on the Unite TVTROUBLESHOOTING GUIDE
3031SYMPTOMThe TV button on the Remote Control is pressed but no streamed audio signal is found when searched for (indicated by an ’X’ icon on the display)There is no sound in the hearing aids although being in the streaming programThe sound from the Unite TV is distortedCAUSEThe Unite TV and hearing aids are not within wireless rangeThe Unite TV is not powered onThe Unite TV is not cabled cor-rectly to the TVThe Unite TV is either powered off or the sound from the TV out-put has been mutedThe Unite TV and hearing aids are not within wireless rangeThe TV might have been pow-ered off or the sound from the TV has been mutedThe audio input level from the TV is too highPOSSIBLE REMEDYAssure that Unite TV and hearing aids are within wireless range and activate streaming againPower on the Unite TV and activate streaming againConnect the cable between the Unite TV and the TV correctly and activate streaming againPower on or unmute the TV and activate streaming againAssure that Unite TV and hearing aids are within wireless rangePower on or unmute the TVAdjust the volume using the key on the Unite TV until the sound is no longer distorted
3233SYMPTOMThe volume level from the Unite TV is very lowThe sound from the Unite TV is distorted or drop-outs occur from time to timeThe sound from the Unite TV is not synchronized with the TV pictureThe sound from the Unite TV is not synchronized with the sound from the TV loudspeakersCAUSEThe audio input level from the TV is too lowThe Unite TV and hearing aids are on the edge of the wireless rangeThe Unite TV and hearing aids are not within sufficient ”line-of-sight”Your TV is not able to synchro-nize the sound from the selected audio outputs and the pictureYour TV is not able to synchro-nize the sound from the selected audio outputs with the sound from the TV loudspeakersPOSSIBLE REMEDY"EKVTUUIFWPMVNFVTJOHUIFwwBOEwwLFZTPOUIF6OJUF57VOUJMthe sound is sufficiently loudMove a little closer to the Unite TVAssure that the Unite TV is placed in an adequate position, and that you are within normal reach without any significant obstacles obstructing the streamingIf possible, try using another audio output from your TV and if this does not help, contact your TV dealer.The Unite TV audio streaming has almost no latency and does not contribute itself to any lip sync errorIf possible, try using another audio output from your TV and if this does not help, contact your TV dealer.The Unite TV audio streaming has almost no latency and does not contribute itself to any perceived reverberation
3435SYMPTOMThe sound from the hearing aids is either to low or too highA hearing aid unintention-ally drops out of the streaming programYou can not hear streamed sound after connecting and pairing the hearing aids and your TV with ReSound Unite TVCAUSEThe audio input level is not suit-able for listeningThe Unite TV and hearing aids have been out of wireless range for more than 5 minutesThe battery in the hearing aid is so depleted that it no longer sup-ports audio streamingYou may use a cable box with your TV.Your TV only supports ‘Audio Out’ or speakers, but not both.POSSIBLE REMEDY"EKVTUUIFWPMVNFVTJOHUIFwwBOEwwLFZTPOUIF6OJUF57VOUJMthe sound is suitable."MUFSOBUJWFMZPQUJPOVTFUIFwwBOEwwLFZTPOUIF3FNPUF$PO-trol for doing this operationAssure that Unite TV and hearing aids are within wireless range and activate streaming againReplace the battery in the hearing aid with a new oneConnect the red and white audio output cables to the cable box directlyIt may be necessary to connect an external receiver or amplifier to the television and connect ReSound Unite TV to the external component.
3637Notes: Notes:
3839Be aware of information marked with the warning symbol WARNING points out a situation that could lead to serious injuries, CAUTION indicates a situation that could lead to minor and moderate injuries Advice and tips on how to handle your ReSound Unite accessory better. Equipment includes RF transmitterAny issues relating to the EU Medical Device Directive 93/42/EEC and R&TTE Directive 1999/5/EEC should be directed to GN Hearing A/S, Lautrupbjerg 7, DK 2750 Ballerup, Denmark Please ask your local hearing care professional con-cerning disposal of your ReSound Unite accessory
401735890 0-GB-10.01 Rev.AWorldwide HeadquartersReSound A/SLautrupbjerg 7DK-2750 Ballerup, Denmark5FM'BYwww.gnresound-group.comUnited KingdomGN ReSound Ltd.1 Landscape CloseWeston Business ParkWeston-on-the-GreenOxon OX25 3SX5FM'BYwww.gnresound.co.ukAustraliaGN ReSound Pty. Ltd.Unit R1 Regents Park Estate391 Park RoadRegents Park NSW 2143Tel.: (free) 1800 658 955'BYwww.gnresound.com.auNew ZealandGN ReSound (NZ) Ltd.12 Parkway DriveMairangi BayAucklandTel.: (free) 0800 900 126Fax: (free) 0800 007 695www.gnresound.co.nz

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