Gatekeeper Systems W9460 Remote Controlled Locking Wheel User Manual

Gatekeeper Systems (HK) Ltd. Remote Controlled Locking Wheel

User Manual

®
Le present appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
(1) This device may not cause harmful interference, and (2) This device must accept any interference
The Gatekeeper Wheel
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
CartControl User Manual 17
INSTRUCTIONS TO THE USER FOR FCC
-
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet or a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
Information for Canadian Users (IC Notice)
Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device.
Any changes or modifications not expressly approved by the party responsible for compliance could void user’s
authority to operate the equipment.
FCC Declaration of Conformance
Product devices comply with FCC Part 15.
The socket-outlet shall be installed near the equipment and shall be easily accessible.
le socle de prise de courant doit être installé à proximité du matériel et doit être aisément accessible.
This device complies with Industry Canada licence-exempt RSS standard(s).
L'exploitation est autorisee aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioelectrique subi, meme si le brouillage est
susceptible d'en compromettre le fonctionnement.
Table Of Contents
Introduction 1
System Overview 2
System Components 3
Customer Awareness Component 3
Equipment 4
System Operation 6
Unlocking Carts 6
Master Unlock Procedure 7
Changing CartKey Battery 7
System Maintenance 8
Troubleshooting 10
System Component: CentralTransmitter 10
System Component: The Gatekeeper wheel 11
System Component: The Gatekeeper wheel 12
System Component: CartKey 13
Service 13
Customer Responsibilities 14
Technical Specifications 15
Cart Containment Log 16, 17
The specifications and information regarding the products in this manual are subject to change
without notice. All statements, information, and recommendations in this manual are believed to
be accurate but are presented without warranty of any kind, express or implied. Users must take
full responsibility for their application of any products.
Gatekeeper Systems CartControl Shopping Cart Containment System User Manual
Copyright © 2010 Gatekeeper Systems Inc.
All Rights Reserved.
CartControl User Manual
CartControl User Manual 01
INTRODUCTION
To Our Valued Customers:
Thank you for allowing us to install the Gatekeeper Systems CartControl Shopping Cart Contain-
ment system at your store. The CartControl system is the most technologically advanced and user-
friendly cart containment system on the market. We are confident that it will dramatically improve
your store’s existing efforts to keep shopping carts on the premises.
In addition to providing the best cart containment system available, it is our aim to provide you with
unparalleled customer service. Gatekeeper Systems offers a 24-hour toll-free customer service line
as well as a nationwide network of field representatives and service technicians to handle any service
issues. Should you have any questions or need to schedule a field service call, please call our
toll-free 24-hour customer service number.
GATEKEEPER SYSTEMS 24-HOUR
CUSTOMER SERVICE HOTLINE
Toll Free (888) 808-9433 Press Option “1”
Between the hours of 7 p.m. CST and 7 a.m. CST, select Option #5
to activate our emergency dispatch service.vice.
The CartControl User Manual is designed to provide store personnel with a general information
source regarding the shopping cart containment system. Making this manual available to all new
employees who have not yet worked with the system will help ensure proper operation and added
longevity. Properly trained employees are an integral part of the system’s operation.
The manual also contains technical information and is a good place to refer maintenance work-
ers and contractors with questions about the system. If questions concerning the system arise and
answers are not available in this manual, please call the toll-free number to speak with a Gatekeeper
Customer Service Representative. Never hesitate to contact Gatekeeper with your questions about
the system.
We encourage your store to designate an employee who can act as a “contact person”. Gatekeeper
will ask for this person by name when scheduling service or performing routine preventative mainte-
nance calls. Gatekeeper will also train this individual in additional system functions and troubleshoot-
ing procedures.
SYSTEM OVERVIEW
According to retail industry research, a shopping cart is stolen, damaged, or destroyed every
ninety seconds in the United States, costing retailers approximately $180 million annually.
The CartControl system combines a digital locking signal, perimeter antenna, and Gatekeeper’s
electronically activated self-locking shopping cart wheel to provide the most effective and
easy-to-operate cart containment solution available. The system prevents carts from leaving
store premises, saving retailers thousands in costs associated with replacing, retrieving,
and repairing carts.
02 CartControl User Manual
SYSTEM COMPONENTS
Customer Awareness Component
Every CartControl shopping cart containment system includes a Customer Awareness Component.
The items included in this package are a critical part of the system’s success.
Customer Awareness Inserts
Prior to installation, Customer Awareness Inserts were sent
to your store and distributed. These fliers were given to each
customer to inform them of the introduction of the new shopping
cart containment system. It is important to make sure customers
are well informed about the presence of the system.
Cart Signs
Cart signs are installed on each shopping cart and serve as a
reminder for new and existing customers that carts will lock if
they are removed from the premises.
Parking Lot Signs
Large parking lot signs serve as a general reminder that the
system is active. Parking lot signs are placed near major lot
exits as well as just outside the store.
Perimeter Striping
A 9-inch yellow stripe has been painted along the designated
store boundaries. These lines serve as the final reminder to
customers that their shopping carts will lock if they attempt to
cross the perimeter boundary. The stripe includes distinctive
“no-cart” symbols.
CartControl User Manual 03
M-8008
Our shopping carts will lock if taken beyond
the parking lot perimeter. While distinctive yellow
lines mark normal exit s, the entire lot perimeter is protected.
Nuestros carritos no funcionan fuera de los limites del estacionamiento.
Aunque las lineas amarillas distintivas indican las salidas normales, todo el
perimetro del estacionamiento esta protegido.
Attention
Shoppers!
´
SYSTEM COMPONENTS
Equipment
CentralTransmitter
The CentralTransmitter is located in an area that is secure, has adequate air flow, is out
of harm’s way, and accessible for service. Typically, this area is found near the receiving
area at the rear of the store. The CentralTransmitter sends the locking signal through the
perimeter antenna which defines the locking boundary. Additionally, some locations
utilize an unlock boundary. The CentralTransmitter also sends the unlocking signal
through the perimeter antenna which defines the unlocking boundary. Once installed
and plugged directly in to a 110-volt outlet or Universal Power Supply (UPS), the
CentralTransmitter rarely requires service.
CentralTransmitter front panel detail:
To prevent fire or shock hazard, do not expose the
CentralTransmitter to rain or moisture.
04 CartControl User Manual
• Please do not open the CentralTransmitter unless you are expressly told to do so by a Gatekeeper representative.
• Never disconnect the power supply. • If you require service, please contact Gatekeeper Systems.
SYSTEM COMPONENTS
Equipment, continued...
Perimeter Antenna
The signal generated by the CentralTransmitter
is carried around the designated store perimeter
by a small, embedded cable known as the
“Perimeter Antenna”. This antenna is embedded in a 1/4” wide by 1” deep saw cut around
the parking lot which is sealed using a weatherproof sealant. The location of the perimeter
antenna determines the boundary where carts will lock. The perimeter boundary is typically
identified by a thick, painted yellow line found at all parking lot exits.
The Gatekeeper Wheel
Each shopping cart is equipped with Gatekeeper’s locking wheel. Inside each
wheel is a signal receiver and locking mechanism. The receiver is factory
programmed to listen for the locking or unlocking signals emitted from the
perimeter antennas. The Gatekeeper wheel also accepts a locking or unlocking
signal from a CartKey remote control.
Anti-Tilt Bar
Each shopping cart is also equipped with an Anti-Tilt Bar. This is typically
installed on the rear wheel on the opposite side of the locking wheel. The
Anti-Tilt Bar limits the cart from being tilted back. If the cart is tipped back,
the Anti-Tilt Bar will drag on the ground, making the cart extremely difficult
to push.
CartKey
The CartKey is a handheld device used by store employees to lock or
unlock Gatekeeper wheels. The touch pad on the front of the CartKey has two
buttons labeled “Lock” and “Unlock”. Use the “Unlock” button to unlock
carts that have locked wheels. The “Lock” button can be used for different
purposes, such as locking carts stored overnight in outdoor cart corrals, as
well as to test wheels for operation. If the battery in the CartKey runs low,
the low-battery indicator light (found in the upper left-hand corner on the
front panel of the CartKey) will remain lit. Care should always be taken not
to drop or otherwise damage the CartKeys. Gatekeeper recommends that
you keep at least one CartKey in a secure location at all times in order to
avoid losing or temporarily misplacing all CartKeys.
CartControl User Manual 05
SYSTEM OPERATION
Once installed, the CartControl system is easy to operate and requires very little technical mainte-
nance. Shopping carts will perform just as they did before the system was installed unless a cus-
tomer attempts to go beyond the store perimeter. If a customer pushes a cart to the designated
perimeter, the Gatekeeper wheel on their shopping cart will lock—making the cart extremely difficult
to move. Customers will usually take their merchandise and leave the cart right where it locked.
Store employees responsible for retrieving carts can pull the abandoned shopping cart back to the
unlocking signal boundary and the Gatekeeper wheel will automatically unlock. They can also bring a
CartKey with them to unlock any locked shopping carts.
UNLOCKING CARTS - locations utilizing an unlock boundary
1. Pull the locked shopping cart to the unlocking signal boundary
2. Check to see that the wheel unlocks by gently rolling the shopping cart. Typically one can hear
the locking and unlocking mechanism operating in the wheel so the operator can wait until the
motor inside the wheel has stopped running which indicates the end of the lock or unlock cycle.
3. Pull the shopping cart away from the locking and unlocking signal boundaries.
4. The shopping cart will immediately lock once it hears the locking signal so care must be
taken in handling the carts.
MANUALLY UNLOCKING CARTS WITH A CARTKEY – all locations
1. Hold the CartKey 18-inches to 48-inches away from the Gatekeeper wheel. For best results,
angle the bottom of the CartKey so it is oriented towards the Gatekeeper wheel (SEE DIAGRAM
BELOW).
2. Point the CartKey at the Gatekeeper wheel and depress the “Unlock” button. Once unlocked,
the Gatekeeper wheel will remain unlocked for ten (10) seconds even if left at the perimeter
boundary.
3. Roll the cart(s) away from the perimeter boundary within the ten-second period.
TIP: If the Gatekeeper wheel does not unlock after depressing the “Unlock” button on the
CartKey, you can reset the Gatekeeper wheel by performing the following steps:
1. Hold the CartKey 18-inches to 48-inches away from the Gatekeeper wheel. For best results,
angle the bottom of the CartKey so it is oriented towards the Gatekeeper wheel.
2. Point the CartKey at the Gatekeeper wheel and depress the
“Lock” button. This will reset the Gatekeeper wheel to
accept the unlock signal.
3. Next, depress the “Unlock” button. This should unlock the
Gatekeeper wheel. If this fails, notify the store manager
or contact person.
06 CartControl User Manual
SYSTEM OPERATION
MASTER UNLOCK PROCEDURE
If you need to simultaneously unlock numerous carts located near the perimeter boundary,
the CentralTransmitter features a master unlock mode to enable unlocking and cart retrieval
without the use of a CartKey. When activated, this feature will stay in effect for thirty (30)
seconds. After thirty-seconds has passed, normal operation will resume.
This feature requires at least two employees, one on the outer perimeter, and one at the
CentralTransmitter. Once the needed personnel are in place, initiate the master unlock mode
by depressing the silver button located on the front of the CentralTransmitter panel. All carts in
the vicinity of the perimeter antenna will receive an unlock signal and can be retrieved within
thirty-seconds. While this is a convenient option, it does present a period during which carts
are unprotected. Please remember that the added convenience presents added exposure.
CHANGING CARTKEY BATTERY
CartKey batteries will need to be replaced from time to time during the life of the system. If you are
having difficulty unlocking or locking the Gatekeeper wheel you may need to replace the battery.
In order to replace your CartKey battery, perform the following steps. You will need a replacement
CR123A 3V lithium battery. These are standard lithium batteries like the kind used in most digital
cameras. You will also need a coin in order to open the battery cover (a quarter works best).
STEPS
1. Turn the CartKey over so you are looking at the side opposite the front panel. You will see a circular cover with a slot.
Place the CartKey on a flat surface.
2. Insert your coin into the slot and turn counterclockwise until the battery cover pops up.
3. Remove the battery cover and set aside.
4. Inside the CartKey, you will see a nylon strap holding the battery in place. Pull up on the nylon strap until the battery pops out.
5. Insert the new battery so it lies on top of the nylon strap (this will ensure easy removal the next time you need to change the battery).
Make sure to align the “+” and “—” connectors on the battery with the “+” and “—” indicators inside the CartKey. Insert the “—” end
first and then push down on the battery until it snaps into place.
6. Once the new battery is in place, fold the remaining end of the nylon strap back over the battery.
7. Take the battery cover and place it back on the CartKey, making sure to line up the notches on the battery cover with the
notches on the CartKey opening. Push down on the battery cover until it is level with the surface of the CartKey. Turn the
battery cover clockwise.
8. Insert your coin into the slot and turn clockwise until the battery cover clicks into place.
CartControl User Manual 07
SYSTEM MAINTENANCE
In order to ensure that the system is operating at peak performance, we
recommend that you implement the following standard practices.
Perform a visual inspection of the perimeter each day.
Gatekeeper recommends walking the perimeter boundary at the opening of each day to identify any
parking lot damage or the presence of any potentially damaging activity or objects. Make sure to look
for potholes or other parking lot degradation that may require maintenance.
Test the system each day.
Gatekeeper recommends testing the perimeter signal at the opening of each day. To check the pe-
rimeter signal, take a CartKey and a shopping cart into the parking lot. Begin at the perimeter anten-
na’s closest point to the store and follow these steps:
1. Roll the shopping cart to the perimeter line. The Gatekeeper wheel on the shopping
cart should lock.
2. For locations utilizing an unlock boundary – Wait 30 seconds and then pull the shopping
cart into the unlock area, making sure the Gatekeeper wheel unlocks. The wheel should
roll freely again.
All locations – Hold the CartKey 18’ to 48’ away from the Gatekeeper wheel, point the
CartKey at the Gatekeeper wheel and depress the unlock button. The Gatekeeper wheel
should roll freely again. The wheel should roll freely again.
3. Move to another point along the perimeter boundary and repeat steps 1 and 2. Test the
cart at four other points along the perimeter.
If during any step the Gatekeeper wheel does not lock, repeat steps 1 and 2. If the problem contin-
ues after three attempts, immediately notify either the store contact person or the store manager.
Retrieve locked carts regularly.
Throughout the day and particularly toward the close of business, carts should be retrieved from the
perimeter and brought to a cart corral or other collection area. If you are unable to unlock any locked
wheels, take the locked cart(s) to a secure location until it can be serviced by a Gatekeeper Field
Service Representative.
Take a weekly cart count.
A cart count should be conducted at least once a week. Monitoring the total number of carts avail-
able on a regular basis makes it easier to gauge the success of the system as well as identify any
potential problems. A Cart Containment Log is available at the back of this user manual. If your store
utilizes a cart retrieval service, closely monitor your retrieval numbers and ensure that only carts
with Gatekeeper wheels are being delivered to your store and that those carts belong to your store.
08 CartControl User Manual
Lock carts left outside at closing time.
At the close of your business day, Gatekeeper recommends that carts left outside be secured with
a locked chain. In the event that a chain-locking procedure cannot be implemented, carts can be
nested and locked using a CartKey. Do not forget to unlock carts before opening the following day.
Never disable the system alarm.
The CentralTransmitter is equipped with an audible alarm. The CentralTransmitter alarm will sound in
the event that the perimeter antenna is compromised due to malfunction or physical damage. While
you have the option to disable the audible alarm signal via a switch on the front panel of the Central-
Transmitter, Gatekeeper highly recommends leaving the audible alarm active at all times. An active
audible alarm will ensure prompt notification in the event of any system malfunction.
Perform regular maintenance.
In order to continue to provide the best possible shopping experience, it is important to make sure
that your customers remain aware of the system’s presence and function. Gatekeeper recommends
performing periodic checks to make sure cart signs, parking lot signs, and perimeter boundary
stripes are still in place, kept clean, and are clearly visible to customers. If you need to replace any
signage, replacement signs are available for purchase from Gatekeeper Systems.
CartControl User Manual 09
TROUBLESHOOTING
This section will help you solve some of the problems that may occur with the system. It also con-
tains technical information and is a good place to refer maintenance workers and contractors with
questions about the system. If questions concerning the system arise and you cannot solve your
problem using this manual, call the toll-free number and speak with a Gatekeeper Customer Service
Representative. Never hesitate to contact Gatekeeper with questions about the system.
The following chart is organized by system component so you can more quickly diagnose and
solve specific problems.
SYSTEM COMPONENT: CentralTransmitter
Problem Possible Cause Solution
Carts not locking at the Undetermined
designated perimeter line
10 CartControl User Manual
Try to lock a shopping cart using a CartKey. If
the Gatekeeper wheel locks and unlocks prop-
erly, check your CentralTransmitter to verify it is
plugged in. If you hear the CentralTransmitter
alarm, immediately contact Gatekeeper Sys-
tems to set-up a service call.
Carts not locking at the
designated perimeter line
Power outage If the CartControl system power is not on, but
the store’s power is, make sure that the Cen-
tralTransmitter power cord is plugged into a live
110 volt AC power outlet. If the store’s power
is out, the CartControl system will not function
unless connected to a universal battery backup.
If the CentralTransmitter is plugged into a live
outlet and your store’s power is on, contact
Gatekeeper Customer Service for assistance.
NEVER UNPLUG THE SYSTEM.
Audible Alarm sounding Cut Perimeter Antenna/
Signal frequency out of
adjustment
Turn the audible alarm switch to the “Off” posi-
tion. Contact Gatekeeper Customer Service to
schedule a qualified technician to come out and
service the CentralTransmitter.
System Alert Light is lit Cut Perimeter Antenna/
Signal frequency out of
adjustment
Contact Gatekeeper Customer Service to
schedule a service call.
System is down after
power surge
Power surge CentralTransmitter is plugged into power sup-
ply but no lights on front panel are illuminated.
Check to ensure power is live at outlet. You
can check this by plugging another device into
the power outlet and determining whether or
not the outlet is live. If the outlet is live, contact
Gatekeeper Customer Service to schedule a
service call. NEVER UNPLUG THE SYSTEM.
TROUBLESHOOTING
SYSTEM COMPONENT: Gatekeeper wheel – locations utilizing an unlock boundary
Problem Possible Cause Solution
All wheels do not lock Power outage
or unlock at perimeter
CartControl User Manual 11
Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding. If not, confirm that the Cen-
tralTransmitter power cord is plugged into a live
outlet or into a backup power supply. If none
of these conditions exists, notify Gatekeeper
Customer Service.
All wheels do not lock
or unlock at perimeter
Damaged antenna Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding—which indicates that the
Perimeter Antenna may have been damaged.
If the System Warning Light is on and/or you
hear the audible alarm, notify Gatekeeper
Customer Service.
Wheels will not lock
or unlock at the perimeter
System failure or cer-
tain wheels not working
Check to see if a wheel will lock or unlock using
a CartKey. Take a cart to at least two sections
of the perimeter to determine if wheel will lock
and unlock. If wheel does lock or unlock in one
area, contact Gatekeeper Customer Service.
When contacting Gatekeeper, take note of any
construction or anything unusual that may have
taken place in the store’s vicinity.
Wheels will not unlock
using the CartKey
The Gatekeeper wheel
needs to be reset
To reset the Gatekeeper wheel, hold the Cart-
Key 18” to 48” away from the Gatekeeper
wheel, point the CartKey at the Gatekeeper
wheel, and depress the “Lock” button. This
will reset the Gatekeeper wheel to accept the
unlock signal. Next, depress the “Unlock” but-
ton. This should unlock the Gatekeeper wheel.
If this fails, notify the store manager or contact
person.
…Now that we added a page the Table of Contents will need to be updated from page 12 on.
…Now that we added a page, we will not print on the interior covers. Right now the front and back
interior covers have printing on them. In your layout, please adjust since by adding one printed page we
will actually be adding 4 pages for printing. Call if you are confused.
TROUBLESHOOTING
SYSTEM COMPONENT: Gatekeeper wheel – all locations
Problem Possible Cause Solution
All wheels do not lock Power outage
at perimeter
Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding. If not, confirm that the Cen-
tralTransmitter power cord is plugged into a live
outlet or into a backup power supply. If none
of these conditions exists, notify Gatekeeper
Customer Service.
All wheels do not lock
at perimeter
Damaged antenna Check to see if the System Alert Light on the
CentralTransmitter is illuminated or if an audible
alarm is sounding—which indicates that the
Perimeter Antenna may have been damaged.
If the System Warning Light is on and/or you
hear the audible alarm, notify Gatekeeper
Customer Service.
Wheels will not lock
at the perimeter
System failure or cer-
tain wheels not working
Check to see if a wheel will lock or unlock using
a CartKey. Take a cart to at least two sections
of the perimeter to determine if wheel will lock
and unlock. If wheel does lock or unlock in one
area, contact Gatekeeper Customer Service.
When contacting Gatekeeper, take note of any
construction or anything unusual that may have
taken place in the store’s vicinity.
Wheels will not unlock
using the CartKey
The Gatekeeper wheel
needs to be reset
To reset the Gatekeeper wheel, hold the Cart-
Key 18” to 48” away from the Gatekeeper
wheel, point the CartKey at the Gatekeeper
wheel, and depress the “Lock” button. This
will reset the Gatekeeper wheel to accept the
unlock signal. Next, depress the “Unlock” but-
ton. This should unlock the Gatekeeper wheel.
If this fails, notify the store manager or contact
person.
12 CartControl User Manual
CartControl User Manual 13
TROUBLESHOOTING
SYSTEM COMPONENT: CartKey
Problem Possible Cause Solution
CartKey is not working Improper reset distance
SERVICE
Most field service calls are avoidable. In many cases, a quick call to Gatekeeper Customer Service
will solve the problem. If you have done everything you can and you are still experiencing difficulties,
please call Gatekeeper and ask to speak with Customer Service.
GATEKEEPER SYSTEMS 24-HOUR
CUSTOMER SERVICE HOTLINE
Toll Free (888) 808-9433 Press Option “1”
In the event that the problem requires onsite service, we will schedule a field service call—usually
within 48 hours. 24-hour customer service is available via the toll-free number. If you are calling after
our normal business hours (7 a.m. – 7 p.m. Central Standard Time (CST)) and reach the automated
attendant, press “5” on your telephone keypad to place an immediate service call.
Test the CartKey on several shopping carts by
alternately pressing and holding the “Lock” and
“Unlock” buttons on the CartKey. Attempt to
lock and unlock wheels while holding the
CartKey at a variety of distances ranging from
18” to 48” away from the Gatekeeper wheel.
CartKey is not working Low/Dead battery If wheels lock at the perimeter boundary and
you are unable to unlock them using the
CartKey, it may be necessary to replace the
battery in the CartKey. See Page 7 of this
manual for instructions on how to replace
the CartKey battery.
CartKey is not working Damaged CartKey Attempt to lock and unlock a variety of carts
using the CartKey. Confirm that the CartKey
battery is not low or dead. Contact Gatekeeper
Customer Service to have a replacement
CartKey shipped to you.
CUSTOMER RESPONSIBILITIES
Gatekeeper Systems will work with you to ensure the success of the CartControl system.
There are, however, certain responsibilities that the customer accepts.
The CentralTransmitter remains mounted in a safe and secure fashion.
Ensuring that the CentralTransmitter is not damaged or altered in any fashion is the customer’s
responsibility. If you believe adjustments to the CentralTransmitter are required, please contact
Gatekeeper. Adjusting or modifying the CentralTransmitter will void the system warranty.
The Perimeter Antenna remains properly sealed to withstand traffic and weather.
Once installed, the Perimeter Antenna becomes part of the property and therefore the responsibility
of the customer or property owner/manager. In the event that the antenna is damaged for any reason
other than an obvious installation error, the customer will be charged for repair. Examples of antenna
damage not covered by warranty include: damage due to parking lot repair, deliberate sabotage,
unusual forces of nature such as earthquake or flood, or other acts not reasonably considered normal
operating characteristics of a retailer’s business. You will be supplied with a map of your property
showing the location of the antenna so you can perform visual inspections or provide to anyone per-
forming work on your property.
Customer notification components are maintained.
The customer is responsible for making sure that shoppers remain aware of the system’s presence
and function. Gatekeeper recommends performing periodic checks to make sure cart signs, parking
lot signs, and perimeter boundary stripes are still in place, kept clean, and are clearly visible to cus-
tomers. If you need to replace any signage, replacement signs are available for purchase from Gate-
keeper Systems.
Although difficult, a cart that locks as intended can still be physically removed from your
premises.
Gatekeeper Systems cannot be held responsible in the event a cart is physically removed from your
premises. In addition, while both the Gatekeeper wheel and the CartKeys are extremely durable and
have been proven to stand up to extreme conditions, obvious tampering, malicious damage, or ac-
cidental damage resulting from extreme impact (e.g. collisions between vehicles and system com-
ponents) are outside the bounds of intended use. Gatekeeper regrets that it cannot replace compo-
nents, under warranty, for these kinds of occurrences.
14 CartControl User Manual
The hub cover is not detachable by user.
3-volt lithium battery.
TECHNICAL SPECIFICATIONS
The Gatekeeper Wheel
Wheel Standard 5-inch, non-marring, conductive (anti-static) wheel with
anti-static, non-marring rubber tread and sealed precision ball bearings.
Power Source
Electronic Components Programmable CMOS (low power consumption)
microprocessor.
CentralTransmitter
Microprocessor Digital circuitry, programmed in the factory and compliant with FCC Part
15 (no testing or certification required).
Power Supply 110/220 VAC, 500mA, 50/60 Hz compliant with ANSI/UL 60950 and
CAN/CSA C22.2 No. 60950-00.
Signal Output Signal frequency is below 9 KHZ (VLF) and complies with FCC Part 15.
Perimeter Antenna
Cable Either a 3/16 Cross Linked Polyethylene Traffic Loop Detector Wire or a
14 gauge (AWG), double-insulated cable, embedded directly into the
asphalt via a quarter-inch wide by one-inch deep saw cut.
Lock Signal The digital signal transmitted is adjustable to be received by all carts
within a 3-foot perimeter of the embedded antenna. Signal is adjustable
for proper reception at any distance from 2+ feet.
CartKey
Power Power is supplied via a CR123A, 3 volt, lithium battery identical to the
one installed in the Gatekeeper wheel. The battery is easily replaced
(see Page 7).
Frequency Programmed to send a signal below 9KHZ (VLF), to be compliant with
FCC Part 15.
CartControl User Manual 15
CART CONTAINMENT LOG
Use the following table to log your cart counts and take notes.
Date Cart Count Counted By Notes
16 CartControl User Manual
CART CONTAINMENT LOG
Use the following table to log your cart counts and take notes.
Date Cart Count Counted By Notes
CartControl User Manual 17

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