Gateway 9415 Users Manual Server User Guide

Gug-Gateway-1-0-En-9415 gug-gateway-1-0-en-9415

9415 to the manual 629c5075-eba0-498b-9081-31465001197d

2015-02-05

: Gateway Gateway-9415-Users-Manual-403390 gateway-9415-users-manual-403390 gateway pdf

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User Guide
Gateway 9415 Server

8510522.book Page i Wednesday, March 16, 2005 11:19 AM

Contents
1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing and installing air ducts and air dams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Removing the processor air dam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing the power supply air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing the power supply air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . . 55
Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring your onboard RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Removing and installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Replacing fans and fan modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
System fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Power supply fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Replacing the control panel module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Reconfiguring the LCP control panel module tray . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

www.gateway.com

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8510522.book Page iii Wednesday, March 16, 2005 11:19 AM

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional beep codes provided by optional Intel Management Modules . . . . . . . . .
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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119
119
120
121
123
123
124
124
126
126
127
135
135
135
136
137
137
137
137
138
139

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

142
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144
145
145
145
146
148

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

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8510522.book Page iv Wednesday, March 16, 2005 11:19 AM

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8510522.book Page 1 Wednesday, March 16, 2005 11:19 AM

Chapter 1
Checking Out Your Gateway
Server

■

Locating drives, ports, jacks, and
controls

■

Locating system board components

■

Available help resources

8510522.book Page 2 Wednesday, March 16, 2005 11:19 AM

Front
Standard power
supply

Slim-line CD or
DVD drive

Control panel

Hard drive bay

Control panel
LAN 2 activity indicator
LAN 1 activity indicator
Hard drive activity LED
USB ports
Reset button

Non-maskable
interrupt button
(recessed)

www.gateway.com

Power button
Power/ sleep LED
System
System ID button
status
LED
System ID LED

8510522.book Page 3 Wednesday, March 16, 2005 11:19 AM

Local Control Panel (LCP) with LCD screen (optional)
LCD screen
USB port

Menu scroll up
Menu scroll down
Menu scroll left
Menu scroll right

USB port
System ID LED

Reset button
Hard drive activity LED

LAN 1 activity LED

Power/sleep LED

Power button

LAN 2 activity LED System status LED

www.gateway.com

8510522.book Page 4 Wednesday, March 16, 2005 11:19 AM

Back
Low-profile PCI
expansion bays

Full-height, full-length
PCI expansion bays

Power
connectors

I/O panel

Redundant
power supply
(optional)

I/O panel
PS/2
mouse
Keyboard

Serial port
(RJ-45)

LAN 1
and 2
jacks

Video
port

USB Diagnostic
LEDs
ports

www.gateway.com

ID LED

External
SCSI
connector

8510522.book Page 5 Wednesday, March 16, 2005 11:19 AM

Interior
DIMM sockets

PCI riser
assembly

CPU
sockets

Processor Processor
fan module
air duct

Hot-swap
backplane

Drive bay
area

Power supply Power distribution Primary power
Redundant
board (also partially supply (standard)
power supply air duct
under air duct)
(optional)

www.gateway.com

8510522.book Page 6 Wednesday, March 16, 2005 11:19 AM

System board
Connectors
Control panel
34-pin

Control panel, SATA
IPMB
diskette, IDE - ports USB
100-pin
header USB
header

SCSI
channel A
ICMB

Intel Management
Module (IMM)
connector

Control panel
50-pin
Serial A
header

Power
connector
ATA-100
connector
System fan

SCSI
channel B

Diskette
System fan

Battery
PCI riser slot
(full-height)

+12V CPU
power

PCI riser slot
(low-profile)

CPU
socket 2

CPU
socket 1

I/O panel

CPU 2 fan header

DIMM sockets

CPU 1 fan header

www.gateway.com

8510522.book Page 7 Wednesday, March 16, 2005 11:19 AM

Hot-swap backplanes
SCSI backplane
SCSI connector
from system board

SCSI drive
connector

Power
connector

Drive LED

Mounting
thumbscrew

SCSI drive
connector

www.gateway.com

Drive LED

Front control
panel connector

SCSI drive
connector

Drive LED

8510522.book Page 8 Wednesday, March 16, 2005 11:19 AM

Getting Help
In addition to your operating system’s documentation, you can use the following
information resources to help you use your server.

System Companion CD
Use the System Companion CD to access file utilities, Windows Server 2003 drivers, and
documentation for your server and its components. For instructions, see Using Your System
Companion CD.

Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
■

Technical documentation and product guides

■

Technical tips and support

■

Updated hardware drivers

■

Order status

■

Frequently asked questions (FAQs)

Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone
support” on page 118.

www.gateway.com

8510522.book Page 9 Wednesday, March 16, 2005 11:19 AM

Chapter 2
Setting Up Your Server

■

Using your server safely

■

Installing your server into a cabinet

■

Starting and turning off your server

■

Setting up your operating system

8510522.book Page 10 Wednesday, March 16, 2005 11:19 AM

Setting up the hardware
To make sure that your working environment is safe:
■

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back
of the server for cabling and air circulation.

■

Use the instructions on your server’s setup poster to set up your hardware.

■

Use a grounded (three-prong) surge protector. A surge protector helps protect against
AC power fluctuations. For additional protection from power outages, we recommend
that you use an uninterruptible power supply (UPS).
Caution

■

Avoid subjecting your server to extreme temperature changes. Do not expose your
server to direct sunlight, heating ducts, or other heat-generating objects. Damage
caused by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.

■

Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on
both diskettes and hard drives. Even a telephone placed too close to the server may
cause interference.
Important

Your server comes with 3-wire AC power cords fitted with the correct
plug style for your region. If this plug does not match the connector
on your surge protector, UPS, or wall outlet, do not attempt to modify
the plug in any way. Use a surge protector, UPS, or wall outlet that
is appropriate for the supplied AC power cords.

Keep the server boxes and packing material in case you need to ship
the server.

www.gateway.com

8510522.book Page 11 Wednesday, March 16, 2005 11:19 AM

Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect
your server against power source problems.

Surge protectors
During a power surge, the voltage level of electricity coming into your server can increase
to far above normal levels and cause data loss or server damage. Protect your server and
peripheral devices by connecting them to a surge protector, which absorbs voltage surges
and prevents them from reaching your server.
Caution

High voltages can enter your server through the power cord and the
modem and network connections. Protect your server by using a
surge protector. If you have a modem, use a surge protector that has
the appropriate type of modem jack. During an electrical storm,
unplug the surge protector and the modem and network cables.

When you purchase a surge protector:
■

Make sure that the surge protector meets the appropriate product safety certification
for your location, such as Underwriters Laboratories (UL).

■

Check the maximum amount of voltage the protector allows to pass through the line.
The lower the voltage, the better the protection for your server.

■

Check the energy absorption (dissipation) rating. The higher the energy absorption
rating, the better the protection for your server.

Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an
electrical supply. Most servers can handle this variation, called line noise, without problems.
However, some electrical sources include more line noise than normal. Line noise can also
be a problem if your server is located near, or shares a circuit with, a device that causes
electromagnetic interference, such as a television or a motor.
Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.

Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a
total power failure. A UPS uses a battery to keep your server running temporarily during
a power failure and lets you save your work and shut down your server. You cannot run
your server for an extended period of time while using only the UPS. To buy a UPS, visit
accessories.gateway.com.

www.gateway.com

8510522.book Page 12 Wednesday, March 16, 2005 11:19 AM

Mounting your server into a cabinet
The cabinet mounting hardware included with your server should be used with standard
4-post cabinets that have front and back vertical posts. If your cabinet is a different type,
obtain mounting hardware from the cabinet manufacturer.
Caution

Before attaching cabinet accessories, make sure that the server is
turned off and all power cords are unplugged.

Caution

The cabinet must provide sufficient airflow to the front of the server
to maintain correct cooling.

Rackmount kit contents:

■

Server rails (2)

■

Cabinet rails (2)

■

L brackets (2, not used for this type of installation)

■

Fastener pack (1)
■

Small screws (4, #6-32 × 3/16-inch)

■

Medium screws (8, #10-32 × ½-inch)

■

Large screws (2, #10-32 × 7/8-inch)

■

Disk guides (2)

■

Handle spacers (2)

■

Nut bars (4)

www.gateway.com

8510522.book Page 13 Wednesday, March 16, 2005 11:19 AM

To mount your server in a cabinet:

1
2

Remove the two screws from each handle, then set the handles and screws aside.
Align the slots in a server rail with the studs on the side of the server, then engage
the slots with the studs and slide the rail back until it stops. (Your server may be
different than the server shown in the example.)

Threaded screw hole

Server rail

Slot
Locking screw hole
Mounting stud

Locking screw hole

Slot

Align the locking screw holes in the rails with the threaded screw holes in the server,
then install two locking screws through the each rail.

www.gateway.com

8510522.book Page 14 Wednesday, March 16, 2005 11:19 AM

Place a disk guide over the disk guide screw hole towards the back of the server.

Disk guide screw hole

Insert a small screw through the disk guide, then tighten the screw. Attach the
remaining disk guide on the other side of the server.

Disk guide

Disk guide screw

www.gateway.com

8510522.book Page 15 Wednesday, March 16, 2005 11:19 AM

Attach a nut bar to the inside of the two back cabinet posts using medium screws,
but do not completely tighten the screws (leave them loose enough to allow insertion
of the cabinet rail in the next step).

Insert the slotted foot at the back of each cabinet rail between the nut bar and the
post, then tighten the screws.

www.gateway.com

8510522.book Page 16 Wednesday, March 16, 2005 11:19 AM

With the front of the server facing you, lift the server and insert it into the cabinet
from the front, then position the disk guides so they fit in the cabinet rails. (Your
server may be different than the server shown in the example.)

Install a nut bar or mounting nuts on the front cabinet posts.
Nut bar or mounting nuts

Push the server toward the back of the cabinet until the front of the server rails touch
the front cabinet posts, then secure with two screws through each server rail.
- OR Follow the instructions in “Installing the bezel” on page 17 to attach both handles
and secure the server into the cabinet.
Warning

You must support the server while installing or removing the front
screws and while sliding the server on or off the cabinet rails. If the
server is not supported, damage to the server or injury may result.

www.gateway.com

8510522.book Page 17 Wednesday, March 16, 2005 11:19 AM

Installing the bezel
Important

The bezel is held in place by the server handles. If you are not
installing the bezel, you do not need to install the handles.

To install the bezel:

With the server pulled out from the cabinet, align the holes in the handle with the
holes in the front side of the server.

Attach the handles to the sides of the server with two mounting screws on each side.
(Your server may be different than the servers shown in the examples.)

Mounting screw

Push the server, with the handles attached, into the cabinet to determine which holes
in the front posts of the cabinet that the holes in the handles will line up with.

4
5

Pull the server back out of the cabinet.

Push the server into the cabinet again.

Install the mounting nuts (nuts equipped with spring clips that come with most server
cabinets) into the holes in the front posts of the cabinet.

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8510522.book Page 18 Wednesday, March 16, 2005 11:19 AM

Use a screw through each handle to secure the server to the cabinet posts.

Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with
the control panel area at the right.

To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock
it, rotate the key ¼ turn counter-clockwise.

www.gateway.com

8510522.book Page 19 Wednesday, March 16, 2005 11:19 AM

Removing the server from a cabinet
To remove the server from a cabinet:
Warning

1
2

Screws are required to support the front of the server. You must
support the server while removing the front screws and while sliding
the server off the cabinet rails. If the server is not supported, damage
to the server or injury may result.

Remove the screws through the handles that hold the server in the cabinet.
While supporting the server, slide the server out from the cabinet.

www.gateway.com

8510522.book Page 20 Wednesday, March 16, 2005 11:19 AM

Starting your server
Before you start your server for the first time:
■

Make sure that the server and monitor are plugged into a power outlet or surge
protector and that the surge protector (if you are using one) is turned on.

■

Make sure that all cables are connected securely to the correct ports and jacks on the
back of the server.
Caution

When you connect peripheral devices to the server, make sure that
your server and devices are turned off and the power cords are
unplugged.

To start the server:

1
2

Turn on any peripheral devices connected to the server.
Press the power button.
Power button
Reset button

System fault LED

www.gateway.com

Power/sleep LED

8510522.book Page 21 Wednesday, March 16, 2005 11:19 AM

When the
power/sleep LED is...

It means...

Green (steady on)

The server is turned on.

Green (blinking)

The server is in sleep mode.

Off

The server is turned off.

When the system
fault LED is...

It means...

Green (steady on)

The server is operating normally.

Green (blinking)

The server is operating in a degraded condition.

Orange (blinking)

The server is in a noncritical condition.

Orange (steady on)

The server is in a critical or unrecoverable condition.

Off

POST failure or full system stop.

If nothing happens when you press the power button:

■

Make sure that the power cable(s) is plugged in securely and that your surge
protector (if you are using one) is plugged in and turned on.

■

Make sure that the monitor is connected to the server, plugged into the power
outlet or surge protector, and turned on. You may also need to adjust the monitor’s
brightness and contrast controls.

■

If you cannot find the cause of the power loss, contact Gateway Customer Care.
For more information, see “Getting Help” on page 8.

The first time you turn on the server, any pre-installed operating system may begin
asking you for configuration settings. See your operating system’s documentation for
instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server
memory and components. If POST finds any problems, the server displays error messages.
Write down any error messages that you see, then see “Error messages” on page 121 and
“Beep codes” on page 124 for troubleshooting information.

www.gateway.com

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Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose
data if you do not follow the correct procedure.

To turn off the server:

See the operating system’s documentation or online help for instructions on shutting
down the operating system. Whenever possible, you should use the operating system’s
shut down procedure instead of pressing the power button.
Caution

The power button on the server does not turn off server AC power.
To remove AC power from the server, you must unplug the AC power
cords from the wall outlet or power source. The power cords are
considered the disconnect device to the main (AC) power.

If your server did not turn off automatically, press the power button.
- OR Press the reset button to reset the server.

www.gateway.com

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Configuring the RJ-45 serial port
The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR),
or a Data Carrier Detect (DCD) signal. The default configuration for your server supports
DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1)
must be changed on the system board.

To change the RJ-45 serial port configuration to DCD signal support:

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Follow the instructions in “Opening the server case” on page 42.
Caution

Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.

Remove the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

Remove the jumper across pins 1-3 of jumper J7A1, then place the jumper across
pins 2-4.

Reinstall the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

Follow the instructions in “Closing the server case” on page 44.

www.gateway.com

8510522.book Page 24 Wednesday, March 16, 2005 11:19 AM

Setting up the operating system
If you ordered your server with the operating system already installed by Gateway, in most
cases it is completely installed and the basic settings are already configured. The Windows
Small Business Server operating system may require additional installation, depending on
the version you ordered. See your operating system’s documentation for instructions on
completing the installation or configuring advanced settings for your specific network.
If you are installing an operating system because it was not already installed by Gateway,
see the appropriate installation guide for instructions.

Initial hardware settings
Your server comes from the manufacturer with the correct initial hardware settings to
operate your server as configured. However, at some point you might want to change
settings to reflect a tasking change, a change in security requirements, or the addition of
new resources to your server.
General hardware settings, as well as enabling or disabling the onboard LSI RAID solution,
can be changed by using the BIOS Setup utility. The RAID solution can be configured by
using the RAID BIOS console (or the specific RAID console which accompanied a
customized, add-in RAID solution).
For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 107.
For information on BIOS settings, see “BIOS Settings” on page 149. For information on
the RAID BIOS console utility, see “Configuring your onboard RAID solutions” on page 62.
For information on a specific RAID console for an add-in RAID solution, see the
documentation on that hardware which came with your server.

www.gateway.com

8510522.book Page 25 Wednesday, March 16, 2005 11:19 AM

Chapter 3
Maintaining Your Server

■

Caring for your server

■

Recording the BIOS configuration

■

Managing your server and network

8510522.book Page 26 Wednesday, March 16, 2005 11:19 AM

Caring for your server
To extend the life of your server:
■

Be careful not to bump or drop your server.

■

When transporting your server, we recommend that you put it in the original
packaging materials.

■

Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded speakers.

■

Avoid subjecting your server to extreme temperatures. Do not expose your server to
heating ducts or other heat-generating objects. Damage caused by extreme
temperatures is not covered by your warranty. As a general rule, your server is safest
at temperatures that are comfortable for you.

■

Keep all liquids away from your server. When spilled onto server components, almost
any liquid can result in extremely expensive repairs that are not covered under your
warranty.

■

Avoid dusty or dirty work environments. Dust and dirt can clog the internal
mechanisms and can cause the server to overheat.

Cleaning your server
Keeping your server clean and the vents free from dust helps keep your server performing
at its best. Your server cleaning kit could include:
■

A soft, lint-free cloth

■

Glass cleaner

■

An aerosol can of air with a narrow, straw-like extension

■

Isopropyl alcohol

■

Cotton swabs

■

A tape drive cleaning cartridge (if a tape drive is installed)

■

A CD drive cleaning kit

Cleaning tips
■

Always turn off your server and other peripheral devices before cleaning any
components.
Warning

When you shut down your server, the power turns off, but some
electrical current still flows through your server. To avoid possible
injury from electrical shock, unplug the power cord and all other
cables connected to the server.
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8510522.book Page 27 Wednesday, March 16, 2005 11:19 AM

■

Use a damp, lint-free cloth to clean your server and other parts of your server system.
Do not use abrasive or solvent cleaners because they can damage the finish on
components.

■

Keep the cooling vents free of dust. With your server turned off and unplugged, brush
the dust away from the vents with a damp cloth, but be careful not to drip any water
into the vents.

Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down
to let the liquid drain. Let the keyboard dry completely before trying to use it again. If
the keyboard does not work after it dries, you may need to replace it. Keyboard damage
resulting from spilled liquids is not covered by your warranty.

Cleaning the screen
If your computer screen is a flat panel display, use only a damp, soft cloth to clean it.
Never spray water directly onto the screen.
Caution

The computer screen is made of specially coated glass and can be
scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass
cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive
If you use a tape drive to back up your files, regular maintenance will lengthen the life
of the drive. To maintain the drive’s reliability:
■

Clean the drive monthly with the cleaning cartridge included with the drive.

■

Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery
If your system files are corrupted, you may not be able to start the server from the hard
drive. Startup diskettes are diskettes that let you start the server and attempt to fix the
problem. See your operating system’s documentation or online help for instructions on
creating startup diskettes.
Some operating systems also let you create an emergency repair diskette to back up critical
operating system files. See your operating system’s documentation or online help for
instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration
To help keep track of your custom changes to BIOS settings and to prepare for system
recovery, you should record your BIOS configuration after you have your server set up and
working.

To record your BIOS configuration:

1
2

Print the appendix for “BIOS Settings” on page 149.

Record the BIOS settings on your printout.

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

www.gateway.com

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System administration
Gateway Server Manager
Gateway Server Manager lets you manage multiple computers on a Windows network from
a single window, then implement commands and policies across the network with a single
action. With Gateway Server Manager, you can run system management tasks which are
triggered by certain events or conditions.
Printed documentation comes with the Gateway Server Manager CD. You can find additional
documentation in the program’s online help.

Server security
Locking the server
To lock the server:

Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The
handles must be installed for the bezel to snap on. For instructions, see “Installing
the bezel” on page 17.

Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the
key ¼ turn counter-clockwise.

Using BIOS security passwords
To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

2
3
4
5

Select the Security menu.
Select Administrator Password.
Type the password and press ENTER, then type it again and press ENTER.
Save your changes and close the BIOS Setup utility.

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To remove a BIOS security password:

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

2
3
4

Select the Security menu, then select the password to remove.
Enter the current password, then press ENTER.
For the new password, leave the password field blank, then press ENTER. The password
is removed.
Tips & Tricks

Passwords can also be cleared using jumpers on the system board.
For instructions, see “Resetting BIOS passwords” on page 114.

Local control panel
The optional Local Control Panel (LCP) provides an intelligent front panel for the server
and lets you configure the server, monitor system status, and control the server from the
panel. The LCD panel has its own microcontroller and is independent of the operating
system. Its 4×20 display provides information directly from the Baseboard Management
Controller (BMC) using the IPMB bus.

Interactions
The LCP can:
■

Poll the BMC to determine alert conditions

■

Query the BMC for system event log entries

■

Display and control the power state of the server

■

Query the BMC for field replaceable units (FRUs)

■

Read BMC sensors

■

Retrieve BIOS POST progress codes

■

Issue IPMI commands to the BMC

■

Obtain BIOS-specific information from the BMC

In addition to the above, system software can also interact with the LCP to:

■

Write characters to the LCP

■

Read characters from the LCP

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8510522.book Page 31 Wednesday, March 16, 2005 11:19 AM

■

Read the state of the LCP buttons

■

Control the LCP buttons

■

Change LCP menus

■

Read information from the LCP microcontroller

■

Update the LCP firmware

Navigation

Scroll up
Scroll down
Scroll left or to previous
option
Scroll right or to
previous page

The following table shows the LCP menu options:
Menu

Options

Description

Configure the
server

Network (LAN channel 1 to 3)

Configure TCO NIC

■
■
■
■

IP address (BMC)
Netmask
Gateway address
Enable LAN channel

Inventory
■
■
■
■
■

View system inventory

CPUs
DIMMs
Drives
Power supplies
System fans

Server name

View server name

Asset tab information

View asset tag

Server GUID

View server GUID

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Options

Description

Configure the
server (cont’d)

BIOS revision

View BIOS revision

BMC firmware revision

View BMC firmware revision

Local Control Panel firmware revision

View LCP firmware revision

HSC firmware revision

View HSC firmware revision

HSC2 firmware revision

View HSC2 firmware revision

POST progress codes

View POST progress codes

Server health (drill down to subsystem(s)
at fault)

View the health of the system

System event log

View the system event log

CPU sensors (CPU 1 to n)

View CPU related status

Monitor the
server

■
■
■

Presence
Over temperature
On/off line
View chassis related status

Chassis status
Intrusion status
Power supply 1 to n
Presence
Status
Fan 1 to n
■
■

Presence
Status
■
Speed
HSC 1 to 2
■
■

■
■

Presence
Status

Temperatures (all available temperature
sensors)

www.gateway.com

View all available temperature
sensor status

8510522.book Page 33 Wednesday, March 16, 2005 11:19 AM

Options

Description

Control the
server

Boot flags (select from available boot
flags)

Configure boot order

■
■

Set the flag — one time reboot
Reboot the system

Power control
■
■

Power control

Power on
Power off

Control the power state by
creating button pushes — as
if performed on the front
panel.

Reset

Power control

IPMI control

■
■

Send the chipset a power
control command. The same
functionality as if done over
LAN or by GSM.

Power on
Power off

IPMI command screen
■

Set up the server

Issue an IPMI command

Issue an IPMI command (text or hex)

Language selection (display loaded
language files)

Select the LCP display
language

Status setup

Set sensor refresh interval

■

Interval timing (set time to retrieve
status)
Subsystem mask (mask off
subsystems)

Password setup
■
■

Password setup

Password exists/does not exist
Create/change password

Remote access rights
■
■
■

Remote access control

View (grant or deny)
Write (grant or deny)
Buttons (grant or deny)

www.gateway.com

8510522.book Page 34 Wednesday, March 16, 2005 11:19 AM

Identifying your server
While you are working on a cabinet that contains several slim servers, it can be difficult
to keep track of which server or servers you are currently working on. The System ID
indicator is a blue LED that you can turn on to help you locate the correct server. For the
System ID indicator to turn on, the server does not need to be turned on, but it does need
to be plugged in.
Important

If your server has an Intel IMM module installed, the system ID LED
will turn on or off when the System ID button is pressed. If no IMM
Module is installed, the system ID LED will blink when the System
ID button is pressed.

To turn on the System ID indicator:

Press the System ID button. The two blue System ID LED indicators turn on.
System ID button

System ID
indicator

System ID indicator - back

2
34

To turn off the indicator, press the System ID button.

www.gateway.com

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Updating the baseboard management
controller firmware
The baseboard management controller (BMC) performs several system management
functions such as:
■

Monitoring server components (FRU) and sensor data records (SDR) (the information
provided depends on the option selected)

■

Managing non-volatile storage for the system event log and sensor data records

■

Interfacing with the emergency management port to send alerts and interact with
remote management systems

■

Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you
to update it. The initial firmware update after installing the IMM Module also requires a
boot block update, but subsequent firmware updates do not.

To update the BMC firmware without boot block update:

1
2
3
4

Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD.
Download the BMC update file from support.gateway.com.
Follow the instructions included with the update file.
Turn off the server, then disconnect the power cord(s) and wait for the Standby power
LED to turn off.

To update the BMC firmware with boot block update:

Follow the instructions in “Preventing static electricity discharge” on page 41. Make
sure that you disconnect the power cord(s), and wait until the Standby power LED
turns off.

Follow the instructions in “Opening the server case” on page 42.
Caution

If you do not disconnect the power cords when instructed to in this
procedure, the BMC firmware will not update.

Remove the PCI riser assembly. For instructions, see “Installing and removing PCI
expansion cards” on page 69.
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Move the shorting block from pins 2-3 to pins 1-2 on the Boot Block Update jumper
(J1B1) on the IMM module.
Important

Jumper J1B1 is located on the IMM Module board.

Jumper J1B1 on the IMM
Module board

5
6

Replace the PCI riser assembly.
Follow the instructions in “Closing the server case” on page 44, then reconnect the
power cord.

7
8
9
10

Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD.

Follow the instructions in “Opening the server case” on page 42.

Download the BMC update file from support.gateway.com.
Follow the instructions included with the update file.
Turn off the server, then disconnect the power cord(s) and wait for the Standby power
LED to turn off.

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12
13
14
15

Remove the PCI riser assembly.
Move the shorting block on the Boot Block jumper (J1B1) back to pins 2-3.
Replace the PCI riser assembly.
Follow the instructions in “Closing the server case” on page 44.

Updating the FRU/SDR
The FRU/SDR must be updated whenever you add additional hardware to your server
that must be monitored by the BMC. This includes adding a redundant power supply
module, adding redundant hot-swap fans, or adding an Intel Management Module
(IMM). The FRU/SDR must also be updated whenever you update the BIOS.
Each time you update the FRU/SDR, we recommend that you check
support.gateway.com for the most current version of the utility. If a newer version is
available than the one included on the SCCD, download the newer version and use
it instead of the SCCD in the following procedure.

To update the FRU/SDR:

1
2
3
4

Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk on key).
Put the System Companion CD in the CD drive and change directories (to the CD drive)
to access it.
When the System Companion CD menu opens, select the FRU/SDR utility.
Select one of the following options (if in doubt, choose the second option and update
both):
Update just the SDR repository - Select this option when sensor information needs
to be changed (for example, if the CPU is upgraded to a higher speed or if memory
is replaced).
-ORUpdate the FRUs and the SDR repository (and mBMC TBLs - if the IMM module is
not present) - Select this option if have installed additional hardware (for example,
a redundant power supply or system fans, or additional memory).

When you are asked if you have an optional cooling kit installed, type Y if your system
has redundant fans installed or N if you system has only the basic fans installed.

Exit the utility, remove the System Companion CD, and reboot your server.

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Using your System Companion CD
You can use your System Companion CD to:
■

Install hardware drivers

■

Install programs

■

View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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8510522.book Page 39 Wednesday, March 16, 2005 11:19 AM

Chapter 4
Installing Components

■

Opening and closing the server case

■

Installing and replacing major
components
You must open your server case to install
components. If you are not comfortable with
these procedures, get help from a computer
service technician or contact Gateway Customer
Care.

8510522.book Page 40 Wednesday, March 16, 2005 11:19 AM

Preparing to install components
Selecting a place to work
Work on your server in an area that:
■

Is clean (avoid dusty areas).

■

Is a low-static environment (avoid carpeted areas).

■

Has a stable surface on which to set your server.

■

Has enough room to place all of your server parts.

■

Is near a grounded outlet so you can test your server after installation.

■

Is near a telephone (in case you need help from Gateway Customer Care). The
telephone must be directly connected to a telephone jack and cannot be connected
to your server.

Gathering the tools you need
Some tools and supplies that you may need to work on your server are:
■

A notebook to take notes

■

A Phillips screwdriver

■

A small flat-blade screwdriver

■

Small containers to store various types of screws

■

A grounding wrist strap (available at most electronic stores)
Tips & Tricks

Blue latches, thumbscrews, or connectors indicate tool-less
components.
Green latches and connectors indicate hot-swappable components.

Getting Help
If you have questions about performing any of these procedures, contact Gateway
Customer Care. For more information, see “Getting Help” on page 8.

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Preventing static electricity discharge
The components inside your server are extremely sensitive to static electricity, also known
as electrostatic discharge (ESD).
Warning

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your server and unplug the power cords and modem cable
before opening the server case.

Caution

ESD can permanently damage electrostatic discharge-sensitive
components in the server. Prevent ESD damage by following ESD
guidelines every time you open the server case.

Before working with server components, follow these guidelines:
■

Turn off the server, then unplug the power cords and all other cables.

■

Press the power button to drain any residual power from the server.

■

Wear a grounding wrist strap (available at most electronics stores) and attach it to a
bare metal part of the server. You can also touch a bare metal surface on the back of
the server with your finger.
Warning

To prevent risk of electric shock, do not insert any object into the vent
holes of the power supply.

■

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■

Avoid working on the server when your work area is extremely humid.

■

Remove components from their antistatic bags only when you are ready to use them.
Do not lay components on the outside of antistatic bags because only the inside of
the bags provide electrostatic protection.

■

Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion
cards or components over any surface.

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Opening the server case
Because the components inside your server are extremely sensitive to static electricity, make
sure that you follow the instructions at the beginning of this chapter to avoid static
electricity damage.
Caution

For correct cooling and air flow, always reinstall the top panel before
you turn on the server. Operating the server without the panel in place
will cause the server to overheat.

To open the server:

Follow the instructions in “Preventing static electricity discharge” on page 41. Make
sure that you turn off the server, then unplug the power cord(s) and all other cables
connected to the server.
Warning

2
3

If the bezel is installed, unlock it, then pull it off.
If the server is mounted in a cabinet, remove the server from the cabinet. For
instructions, see “Removing the server from a cabinet” on page 19.
Warning

4
5

This server has two power cords. To disconnect internal AC power,
you must unplug both power cords.

Screws are required to support the front of the server when using
the standard cabinet rails. You must support the server while
removing the front screws and while sliding the server off the cabinet
rails. If the server is not supported, damage to the server or injury
may result.

Place the server on a stable, non-skid surface.
Remove the shipping screw (if installed).

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Press and hold the panel release button, then slide the top panel toward the back of
the server about ½ inch.

Panel
release
button

Lift the top panel away from the server.

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Closing the server case
To close the server case:

Make sure that all of the internal cables are arranged inside the case so they will not
be pinched when you close the case.

2
3

Slide the top panel onto the server.

4
5

Replace the shipping screw (if necessary).

Slide the top panel toward the front of the server until it clicks into place.

Reconnect the power cords and all other cables.

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Removing and installing air ducts and air
dams
Your server has been engineered to provide correct airflow in the chassis for sufficient
cooling of drives, processors, and power supplies. As your server configuration changes,
the airflow within the chassis will need to be modified to accommodate those changes.
Caution

To ensure continued, reliable operation, always operate your server
with the appropriate air ducts and air dams in place. Failure to do
this could result in equipment damage.

Removing the processor air duct
The processor air duct normally covers the portion of the system board that includes only
the processor(s). The air duct will need to be removed if you need to add or remove a
processor in your system or if you need to replace the system board.

To remove the processor air duct:

Follow the instructions in “Opening the server case” on page 42.

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Lift the processor air duct from the chassis.

Removing the processor air dam
If you are adding a second processor to a single processor system, you need to remove the
air dam located on the underside of the processor air duct.
Caution

If you add a second processor to your server, you must remove the
processor air dam or the processor may overheat, causing possible
data loss and damage to the processor.

To remove the processor air dam:

2
3

Follow the instructions in “Opening the server case” on page 42.
Follow the instructions in “Removing the processor air duct” on page 45.

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Turn the processor air duct over, then remove the air dam from the underside of the
air duct.
Important

5
6

This procedure requires that the air dam be broken off the air duct.
After this is done, the air duct is no longer suitable for use with only
a single processor installed.

Follow the instructions in “Installing the processor air duct” on page 48.
Follow the instructions in “Closing the server case” on page 44.

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Installing the processor air duct
To install the processor air duct:

Place the processor air duct over the processor sockets. The front edge of the air duct
should contact the fan module, and the top of the installed air duct should be flush
with the top of the fan module.

Follow the instructions in “Closing the server case” on page 44.

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Removing the power supply air duct
Your server is equipped with a power supply fan module and a power supply air duct to
direct the airflow and ensure proper cooling.
Caution

To ensure continued, reliable operation, always operate your server
with the appropriate air ducts and air dams in place. Failure to do
this could result in equipment damage.

To remove the power supply air duct:

2
3
4

Follow the instructions in “Opening the server case” on page 42.

Pull up on the air duct to remove it from the server chassis.

Move cables out of the way.
Unscrew the phillips screw holding the power supply air duct in place.

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Installing the power supply air duct
Caution

To ensure continued, reliable operation, always operate your server
with the appropriate air ducts and air dams in place. Failure to do
this could result in equipment damage.

To install the power supply air duct:

Place the power supply air duct into the chassis over the power supply fan module
and in front of the back power supply (between the power supplies if the second power
supply is installed).

Tighten the mounting screw to hold the power supply air duct in place.
Caution

3
4

Make sure you do not pinch any cables under the air duct as you
are reinstalling it. Failure to do this could result in misalignment of
the duct and incorrect airflow in the server.

Rearrange cables as they were prior to removal of the air duct.
Follow the instructions in “Closing the server case” on page 44.

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Installing and removing drives
Your server’s basic configuration includes one CD or DVD drive and as many as three SCSI
hot-swap hard drives. An optional diskette drive can also be added in place of the center
hard drive.
As you prepare to install drives, remember:
■

If you need to install a diskette drive and a CD or DVD drive is installed in the slim-line
drive bay, you must install the diskette drive in a converted hard drive bay.

■

Before you install a drive, see the drive’s documentation for information on
configuring the drive, setting drive jumpers, and attaching cables.

■

You may need to configure the drives you install using the BIOS Setup utility. Press
F2 at startup to open the BIOS Setup utility.

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Installing a diskette in a converted hard drive bay
If you need to install a slim-line diskette drive into your server, you must install the diskette
drive in the center hard drive bay.

To install a diskette drive in a converted hard drive bay:

2
3
4
5

The diskette drive is not hot-swappable. Before installing or removing
the drive, make sure that power is turned off and the power cord is
unplugged.

Follow the instructions in “Opening the server case” on page 42.
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Remove the center hot-swap hard drive carrier from the server.
xxxRemove the rails from the diskette drive conversion kit carrier by removing the
four screws that secure the rails to the carrier.

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Slide the diskette drive into the drive carrier. The back of the drive should go into
the carrier first with the bottom of the drive (drivelight down) facing down.

Align the holes in the sides of the diskette drive with the holes in the carrier and
attach the drive to the carrier with the two screws that came with the diskette drive
conversion kit.

Reattach the rails to the sides of the carrier with the four screws you previously
removed.

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Open the connector on the back of the diskette drive by pulling up on the connector
cover.

Insert one end of the 26-pin diskette drive flat flex cable into the connector, then
push down on the connector cover to lock it into place.

Install the other end of the flat flex cable to the interposer board included in the
diskette drive conversion kit.

Interposer
board

Install the interposer board on the diskette drive carrier with one screw on the right
side.

13
14

Connect the data and power cables to the interposer board.
While guiding the cables, insert the new drive assembly into the center hard drive
bay until it clicks into place.

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Connect the other end of the data cable to the system board. See “System board” on
page 6 for the location of the connectors on the system board.

16
17
18

Reinstall the bezel, if required, by snapping it into place on the front of the chassis.
Follow the instructions in “Closing the server case” on page 44.
Reconnect all power cords and peripheral device cables, then turn on the server.

Removing a diskette drive from the converted hard
drive bay
To remove a diskette drive from the converted drive bay:

2
3
4

The diskette drive is not hot-swappable. Before installing or removing
the drive, make sure that power is turned off and the power cord is
unplugged.

Follow the instructions in “Opening the server case” on page 42.
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Disconnect the data cable from the system board. See “System board” on page 6 for
the location of the connectors on the system board.

5
6

Disconnect the power cable from the back of the interposer board.

7
8

Remove the cables from the interposer board.

Remove the four screws securing the rails to the carrier, then remove the rails. (See
the illustration on page 52.)

Remove the two screws securing the diskette drive in the carrier, then slide the drive
out of the carrier.

Push in on the blue lever at the back of the drive carrier to release the drive carrier
from the drive bay, then slide the diskette drive carrier and cables out through the
front of the server.

Remove the single screw securing the interposer board to the drive carrier, then remove
the interposer board.

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If you are replacing the drive, follow the instructions in “Installing a diskette in a
converted hard drive bay” on page 52.
- OR Install an empty hard drive carrier into the empty hard drive bay.

12
13
14

Removing a CD or DVD drive
To remove a CD or DVD drive:

2
3
4

The CD or DVD drive is not hot-swappable. Before installing or
removing the drive, make sure that power is turned off and the power
cord is unplugged.

Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Follow the instructions in “Opening the server case” on page 42.
Disconnect the 44-pin CD drive cable from the system board. See “System board” on
page 6 for the location of the connectors on the system board.

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Disconnect the data and power cables from the interposer board.

Push in on the blue lever at the back of the drive carrier to release the drive carrier
from the drive bay, then slide the drive carrier out through the front of the server.

Press down on the side of the drive carrier to release the drive from the carrier.
Interposer board
Screws

CD or DVD drive

Drive carrier

8
9
10

Disconnect the 44-pin CD drive cable from the back of the interposer board.
Pull up on the top of the connector on the back of the CD or DVD drive and remove
the flat flex cable.
Remove the four screws securing the rails to the carrier, then remove the rails.

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Remove the two screws securing the interposer board to the back of the CD or DVD
drive, then remove the interposer board.

Follow the instructions in “Installing a CD or DVD drive” on page 58.
- OR Install a slim-line drive bay filler panel into the empty bay.

13
14
15

Installing a CD or DVD drive
To install a CD or DVD drive:

2
3
4

The CD or DVD drive is not hot-swappable. Before installing or
removing the drive, make sure that power is turned off and the power
cord is unplugged.

Follow the instructions in “Opening the server case” on page 42.
Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Remove the CD/DVD drive carrier by pressing the blue lever at the back of the carrier
and pushing the carrier out the front of the server.

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Place the CD or DVD drive in the drive carrier (included with your server) by aligning
the two holes in the left side of the drive with the two alignment pins in the carrier,
then lowering the right side of the drive into the carrier until it clicks into place.
Interposer board
Screws

CD or DVD drive

Drive carrier

Align the connector on the interposer board with the connector on the back of the
CD or DVD drive, then attach the board to the drive with two screws (included with
your server).

7
8
9

Attach the 44-pin CD drive cable to the back of the interposer board.
Slide the CD or DVD drive assembly into the slim-line bay until it clicks into place.
Connect the other end of the 44-pin cable into the connector on the system board.
See “System board” on page 6 for the location of the connectors on the system board.
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10
11
12

Installing a hard drive
Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports
as many as three 1-inch high, 3.5-inch hot-swap SCSI hard drives. You can purchase
additional drives through your Gateway Sales or Customer Care representative.
Important

Gateway tests and verifies the operation and compatibility of the
drives it sells. Especially in a hot-swap or mission-critical
environment, additional or replacement drives must conform to
Gateway standards.

To install a hot-swap hard drive:

Unlock the bezel (if necessary) and remove it by pulling it from the chassis.
Caution

Before you remove a failed drive, use the appropriate software and
utilities installed on the server to stop all activity on the failed drive.
Instructions for using the software are provided by the software
manufacturer. Failure to do so may destroy the data on the drive.

Press the green release button on the hot-swap tray lever, then swing the lever open
all the way.

Pull the drive carrier straight out of the server.
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If you are replacing a hard drive, remove the four screws that secure the old hard drive
to the drive tray, then remove the drive from the tray.
- OR If you are adding a new drive, remove the four screws that secure the hard drive spacer
to the drive tray, then remove the spacer from the tray.

Line up the screw holes in the new drive with the holes in the side of the drive tray,
then secure the drive to the tray with the four screws you removed in Step 4.

Make sure that the tray’s release lever is open, then slide the new drive into the empty
hot-swap bay.

When the drive carrier lever begins to close by itself, push on the lever to lock the
drive assembly into the drive bay.

Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

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Filling empty drive bays
Empty drive bays in the server must be filled by empty drive carriers or empty drive trays,
as appropriate. With the bezel removed, install the appropriate carrier, then replace the
bezel by snapping it into place on the front of the server. Empty drive carriers for unused
drive bays are included with your server.

Configuring your onboard RAID solutions
Your server comes equipped with an onboard, chipset SCSI RAID solution, which supports
RAID levels 0 (striping) and 1 (mirroring). The onboard RAID solutions can be enabled in
the BIOS (page 154) and configured by launching the appropriate RAID BIOS console
during the boot process.
Level

Description and use

Pros

Cons

Number
of drives

Fault
Tolerant

Data divided into blocks and
distributed sequentially (pure
striping). Use for non-critical data
that requires high performance

High data
throughput for
large files

No fault tolerance.
Data is lost if a drive
fails.

One or
two

Data duplicated on another disk
(mirroring). Use for
read-intensive, fault-tolerant
systems.

100 percent
data
redundancy,
providing fault
tolerance.

More disk space
required. Reduces
usable disk space
to the size of the
smallest drive.
Reduced
performance during
rebuilds.

Two

Yes

Configuring the onboard SCSI RAID solution
To launch the SCSI RAID BIOS console:

1
2

Restart your server.

3
4
5
6
7

From the Main BIOS menu, select the Advanced menu.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility
opens.

Select the PCI Configuration sub-menu.
For the Onboard SCSI option, click Enabled.
Exit the BIOS Setup utility.
Restart your server.
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During the boot process you will see the following message:
Press - for BIOS Console

8
9
10

Press and hold the CTRL key, then press the C key. The RAID BIOS console will open.
Configure the RAID options, then exit the RAID BIOS console.
Reboot the server.

Integrated Mirroring configuration
The following must be considered when configuring the onboard SCSI RAID solution for
Integrated Mirroring:
■

The BIOS-based CU lets you create one mirrored volume per Fusion-MPT controller.

■

Disks in an IM volume must be non-removable, single-LUN disks that support
512-byte sectors, wide synchronous transfers, Qtag’d I/Os, and a unit serial number.
The disks must support SMART, and they must be minimally compliant with the
SCSI-2 standard.

■

Disks of different size are allowed in mirrored volumes, but the smallest disk
determines the “logical” size of each disk in the volume.

■

The excess space of larger member disks is not used.

To configure the onboard SCSI RAID solution for Integrated Mirroring:

1
2

Open the BIOS Setup utility as described in the previous procedure.

Use the arrow keys to select RAID Properties, then press ENTER. The RAID Properties
screen opens.

To configure a two-disk mirrored volume, with an optional hot spare disk:

On the Main menu screen, use the arrow keys to select an adapter, then press ENTER.
The Adapter Properties screen opens.

In the RAID Properties screen, use the arrow keys to select the primary disk for the
IM volume (the disk with the data you want to mirror).

Use the arrow keys to move to the Array Disk column for this disk, then use the
+ and - keys to select Yes as the value.

When the Keep Data/Erase Disk message appears, press F3 to keep the data that
is currently on this disk. The value in the Array Disk column changes to Primary.

Use the arrow keys to select the secondary (mirrored) disk for the IM volume, then
select Yes as the value for the Array Disk column.
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If partitions are defined on this disk, a message warns you that data on the disk
will be lost when the mirrored volume is created. Press Delete to confirm erasing
data from the disk, or press any other key to deselect the disk. Continue with Step 5.

(Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes
as the value for the Hot Spare column.

When you have selected all disks for the IM volume, press ESC and select Save changes,
then exit this menu. (If you do not want to create the IM volume, select Discard changes,
then exit this menu.)
The IM volume exists as soon as you save the changes. The RAID Properties screen
now displays the IM volume properties and status.

Integrated Striping configuration
The following must be considered when configuring the onboard SCSI RAID solution for
Integrated Striping:
■

The BIOS-based CU lets you create one Integrated Striped volume per controller.

■

An IS volume can have two or three disks.

■

Disks in an IS volume must be non-removable, single-LUN disks that support 512-byte
sectors, wide synchronous transfers, Qtag’d I/Os, and a unit serial number. The disks
must support SMART, and they must be minimally compliant with the SCSI-2
standard.

■

Disks of different size are allowed in IS volumes, but the smallest disk determines the
“logical” size of each disk in the volume. The excess space of larger member disks is
not used.

■

Usable disk space for each IS member disk is adjusted down to leave room for Meta
data. Usable disk space may be further reduced to maximize the ability to interchange
disks in the same size classification.

■

The supported stripe size is 64 Kb.

To configure the onboard SCSI RAID solution for Integrated Striping:

1
2

Open the BIOS Setup utility as described in the previous procedure.

Use the arrow keys to select RAID Properties, then press ENTER. The RAID Properties
screen opens.

On the Main menu screen, use the arrow keys to select an adapter, then press ENTER.
The Adapter Properties screen opens.

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Use the arrow keys to select the first disk for the IS volume, use the arrow keys to
move to the Array Disk column for this disk, then use the + and - keys to select Yes
as the value for this column.
If partitions are defined on the selected disk, a message appears warning you that data
on the disk will be lost when the striped volume is created. You can then deselect
that disk or erase the disk and continue.

Repeat the previous step to select as many as two more disks for the striped volume.
If partitions are defined on the selected disks, a message appears warning you that
data on the disk will be lost when the striped volume is created. You can then deselect
that disk or erase the disk and continue.

When you have selected all disks for the IS volume, press ESC and select Save changes,
then exit this menu. (If you do not want to create the volume, select Discard changes,
then exit this menu.)
The IS volume exists as soon as you save the changes. The RAID Properties screen now
displays the IS volume properties and status.

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Installing memory
Your server supports from 256 MB to 16 GB of total memory. Supported DIMM sizes include
256 MB, 512 MB, 1 GB, 2 GB, and 4 GB.
Caution

Modules must be installed in banks in identical pairs. Use only
DDR2-400 compliant, 240-pin, SDRAM registered ECC, DIMM
memory modules.
Memory modules must be installed in pairs to completely fill each
bank and the banks must be filled in order. If memory is installed
incorrectly, your server will not start.

Caution

When using Dual Rank (double row) DIMMs, a maximum of four loads
per memory channel is supported. This means a maximum of four
dual rank DIMMs can be populated on this system board.

The BIOS configures the memory controller to run in either single channel or dual channel
mode, depending on the following:
■

If one or more fully populated DIMM banks are detected, the memory controller will
run in dual channel mode.

■

If only a single DIMM is present, the memory controller will run in single channel
mode.

DIMM banks must be populated using the following guidelines:

■

DIMM banks must be populated in order, starting with Bank 1.

■

Dual rank (double row) DIMMs must be populated before single rank DIMMs.

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■

A maximum of four DIMMs can be populated when all four DIMMs are dual rank
(double row) DIMMs.

Supported DDR2-400 DIMM populations
Bank 1 - DIMMs 1A and 1B

Bank 2 - DIMMs 2A and 2B

Bank 3 - DIMMs 3A and 3B

Single row

Empty

Single row

Empty

Double row

Empty

Double row

Empty

Double row

Single row

Empty

Double row

Single row

Memory online sparing
The chipset on the system board in your Gateway server supports memory online sparing,
which can provide a way to prevent data loss in case of DIMM failure. Memory online
sparing is configured in the BIOS.
Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility)
is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest
DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is
copied to the spare DIMM in that channel. When all of the data is copied, the primary
DIMM is automatically removed from service. Since one DIMM per channel is always

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maintained as a spare, only 75% of the installed memory is usable. For example, if six
1 GB DIMMs are installed, only four are actively used (the other two are used as spares),
so the maximum usable memory in this example is 4 GB.
In case of DIMM failure, a DIMM fault LED adjacent to the DIMM slot will light orange
to indicate the failed memory module.

To install or replace memory:

2
3

Follow the instructions in “Opening the server case” on page 42.

Align the notch on the new module with the notch in the memory module slot and
press the module firmly into the slot. The tabs on the sides of the memory slot should
secure the memory module automatically.

5
6

Follow the instructions in “Closing the server case” on page 44.

Pull the plastic tabs away from the sides of the memory module slot. If you are
replacing a memory module, lift the old module out of the slot.

Turn on the server and open the BIOS setup utility. Verify the System Memory listed
in the Main menu. When you exit the BIOS setup utility make sure that the operating
system completely loads. If you receive an error, see “Memory” on page 137.
Follow the instructions in “Updating the FRU/SDR” on page 37.

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Installing and removing PCI expansion
cards
Caution

Always operate your server with the PCI riser assembly in place. The
PCI riser assembly is important for correct airflow within the server.
Operating the server without the PCI riser assembly in place could
result in overheating and possible data loss or equipment damage.

Caution

The PCI riser assembly and individual PCI expansion cards are not
hot-swappable. Before installing or removing any part of the
assembly, make sure that power is turned off and the power cords
are unplugged.

Removing and installing the PCI riser assembly
To remove and reinstall the PCI riser assembly:

2
3

Follow the instructions in “Opening the server case” on page 42.
If you are replacing a card, disconnect any cables that are attached to the old card.

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Lift up on the two, blue latches on the PCI riser assembly, then lift the assembly out
of the chassis.

Place the PCI riser assembly on a stable, static-free surface. If you are removing or
installing a PCI expansion card, follow the instructions in “Removing and installing
a PCI expansion card” on page 73.
Caution

Do not touch the contacts on the bottom part of the expansion card.
Touching the contacts can cause electrostatic damage to the card.

- OR If you are installing or replacing the PCI riser connector, follow the instructions in
“Removing and installing a PCI riser connector” on page 71.

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Position the PCI riser assembly over the PCI sockets on the server board, lining up
the four hooks at the back of the riser assembly with the four slots in the back of the
chassis.

Hooks

Slots

7
8
9

Press the PCI riser assembly into the PCI sockets.
Follow the instructions in “Closing the server case” on page 44.
See the card’s documentation for software installation instructions.

Removing and installing a PCI riser connector
Included with your server were two full-height PCI riser connectors, only one of which
can be used at a time:
■

A full-height PCI-Express riser with one PCI-Express x8 slot

■

A full-height PCI-X riser with one PCI-X slot

A full-height PCI riser connector can be replaced if it fails or if you require a different
option. The other slot is always a low-profile PCI-X riser.

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Important

To eliminate the possibility of installing the replacement connectors
on the wrong side of the PCI riser assembly, replace one PCI riser
connector at a time.

To remove and install a PCI riser connector:

2
3

Follow the instructions in “Opening the server case” on page 42.

Remove any installed PCI expansion cards by following the instructions in “Removing
and installing a PCI expansion card” on page 73.

Remove the PCI riser assembly from the server by following the instructions in
“Removing and installing the PCI riser assembly” on page 69.

Caution

Do not touch the contacts on the bottom part of the expansion card.
Touching the contacts can cause electrostatic damage to the card.

Push back on the blue riser locking lever at the end of the PCI riser connector.

PCI riser
connector

Riser
retention pin
Riser locking
lever

While holding the lever in, push firmly on the other edge of the PCI riser connector
to disengage the connector from the riser retention pins.

Place the PCI riser connector in a static-free bag to store it for future use.

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Line up the screws on the riser assembly with the slot and large hole in the
replacement PCI riser connector.

Press and hold the blue riser locking lever, then place the PCI riser connector onto
the retention pins.

Slide the PCI riser connector toward the right to lock it into place, then release the
blue lever.

11
12

Follow the instructions in “Removing and installing a PCI expansion card” on page 73.

13
14

Follow the instructions in “Closing the server case” on page 44.

Replace the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

See the card’s documentation for software installation instructions.

Removing and installing a PCI expansion card
To remove and install a PCI expansion card:

2
3

Follow the instructions in “Opening the server case” on page 42.
Disconnect any cables that are attached to the card you are removing.
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Remove the PCI riser assembly from the server by following the instructions in
“Removing and installing the PCI riser assembly” on page 69.

Open the PCI retention clip on the PCI riser card assembly.

PCI card
retention clip

Remove the PCI expansion card and place it in a static-free bag for storage. You can
gently rock the card end-to-end to loosen and remove the card (do not bend the card
sideways), then proceed to Step 7.
Caution

Do not touch the contacts on the bottom part of the expansion card.
Touching the contacts can cause electrostatic damage to the card.

- OR If you need to change out the PCI riser connector, follow the instructions in
“Removing and installing a PCI riser connector” on page 71.

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Insert the PCI expansion card into the card slot, pressing on it with firm, even pressure
until it seats completely. Make sure that the bracket inserts into the matching slot.
If you are installing a card for the first time, first remove the EMI filler panel at the
back of the PCI riser assembly for the card you are installing.
Important

If you are installing a low-profile PCI expansion card in the full-height
slot, make sure that the card is equipped with a standard, full-height
PCI mounting bracket.

PCI card
retention clip

8
9

Close the PCI card retention clip.
Connect any required cables to the card by following the instructions in the card’s
documentation.

Install the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

11
12

Follow the instructions in “Closing the server case” on page 44.
See the card’s documentation for software installation procedures.

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Replacing fans and fan modules
Your server comes equipped with several cooling fans and fan modules designed to provide
sufficient airflow to keep your server running without overheating. These include:
■

A system fan module with four, dual-rotor multi-speed fans to cool the processors,
the memory, and the second and third hard drive bays (redundant when running low
voltage processors).

■

A single-rotor system fan to cool components in the full-height PCI zone, the power
distribution board and the first hard drive bay.

■

Two dual-rotor power supply fans to cool the power supply modules (redundant in
the 1+1 power supply configuration)
Caution

System fans are not hot-swappable. Before removing or replacing a
fan, you must first turn off the server and all peripheral devices
attached to the server, and remove the AC power cord(s) from the
power supply or wall outlet.

System fans
System fans are monitored by the Gateway Server Manager (GSM), the mini-Baseboard
Management Controller (BMC), and the Intel Management Module (IMM). All three
reporting entities use a different numbering system to flag individual fans for attention.
Individual system fan module fan numbers are indicated on the top of the processor air
duct. The first number in the pair is for the fan closest to the front of the server.

Processor fan
duct number

GSM

Mini-BMC System
Event Log

IMM System Event
Log

(none)

PCI Fan

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To replace a fan in the fan module:

2
3
4

Follow the instructions in “Opening the server case” on page 42.

5
6

Lift the fan from the fan module in the chassis.

Follow the instructions in “Removing the processor air duct” on page 45.
Trace the cable from the failed fan to the connector on the fan distribution board,
then disconnect the cable.

Insert the replacement fan into the fan module.
Important

Make sure that the arrows on top of the fans indicating airflow point
to the back of the chassis. The fan cable should exit the fan mudule
toward the back of the chassis.

Connect the fan cable to the connector on the fan distribution board.

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8
9

Follow the instructions in “Installing the processor air duct” on page 48..
Follow the instructions in “Closing the server case” on page 44.

Caution

To replace the system (PCI) fan:

2
3
4

Follow the instructions in “Opening the server case” on page 42.

Insert the replacement fan into the fan bracket.

Disconnect the fan cable from the connector on the power distribution board.
Lift the failed fan from the fan bracket.

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Important

6
7

Make sure the arrow on top of the fan indicating airflow points to the
back of the chassis. The fan cable should exit the fan mudule toward
the back of the chassis.

Connect the fan cable to the connector on the power distribution board.
Follow the instructions in “Closing the server case” on page 44.

Caution

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Power supply fans
Power supply fans are monitored and controlled by the power subsystem. A fan failure
(predicted or current) will show up in the IMM System Event Log (SEL) as a “Power Unit
0x01h” failure event and a GSM event will show up as “Power Unit Failure Detected.”
Power supply fans are not monitored by the mini-BMC, therefore no SEL or GSM events
will be reported with the mini-BMC configuration.
When a predicted or current fan failure is reported, the server must be opened to determine
which fan is having problems. LEDs on the power distribution board will indicate which
fan requires attention. The appropriate LED will blink to indicate a slow fan and light to
show a failed fan. The PS Fan 1 is on the left side of the module.
PS Fan 1 LED

PS Fan 2
LED

To replace a power supply fan:

Follow the instructions in “Opening the server case” on page 42.
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3
4

Follow the instructions in “Removing the power supply air duct” on page 49.

5
6

Lift the fan from the power supply fan module assembly in the chassis.

Disconnect the fan cable from the connector on the power distribution board.

Insert the replacement fan into the power supply fan module assembly.
Important

7
8
9

Make sure the arrows on top of the fans indicating airflow point to
the back of the chassis.The fan cable should exit the fan mudule
toward the back of the chassis.

Connect the fan cable to the connector on the power distribution board.
Follow the instructions in “Installing the power supply air duct” on page 50..
Follow the instructions in “Closing the server case” on page 44.

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Installing a processor
The server is compatible with Intel® Xeon processors with an 800 MHz front side bus speed
and a processor speed of 2.8 MHz or faster. The server automatically detects the processors
each time you turn on the server. Whenever you install new processors, you should first
install the most current version of the BIOS. For instructions, see “Updating the BIOS” on
page 109.
Warning

Processors and heat sinks may be hot if the computer has been
running. Before replacing a processor or heat sink, allow them to cool
for several minutes.

Caution

A heat sink must be installed on the processor. Installing a processor
without a heat sink could damage the processor.

Important

You must have a processor in the Processor 1 socket, or your server
will not start.
If you are upgrading your server from one processor to two, you may
need to reconfigure your operating system so it can recognize the
additional processor. For instructions, see your operating system’s
documentation.

Important

If you install two processors onto the system board, the processors
must be the same speeds, revision, core voltage, and bus speed.

To replace a processor:

Install the most current BIOS version. For instructions, see “Updating the BIOS” on
page 109.

3
4

Follow the instructions in “Opening the server case” on page 42.
Follow the instructions in “Removing the processor air duct” on page 45.

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Loosen the four captive screws (one on each corner of the heatsink).

Remove the heat sink. If the heatsink sticks to the processor, rotate the heatsink
slightly to loosen it.
Caution

The heat sink has Thermal Interface Material (TIM) on the bottom.
Be careful not to damage this material when you remove the heat
sink from the processor. If removing the heat sink also pulls the
processor out of the processor socket, the processor could be
damaged.

Rotate the processor release lever a full 135° to release the processor, then lift the
processor out of the socket.

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If you are installing a second processor in your server, follow the instructions in
“Removing the processor air dam” on page 46 to remove the processor air dam in
the processor air duct.
Caution

If you add a second processor to your server, you must remove the
processor air dam or the processor may overheat, causing possible
data loss and damage to the processor.

Before inserting the processor into the socket, make sure that:
■

The processor release lever is open all the way (135° from the closed position)

■

The triangular arrow on the corner of the processor aligns with the triangular icon
on the corner of the processor socket

Install the new processor into the processor socket, then press the processor locking
lever down until it lays flat against the processor socket.

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Place the heat sink over the processor, lining up the four captive screws with the four
posts surrounding the processor.
Caution

The heat sink has Thermal Interface Material (TIM) located on the
bottom of it. Use caution when you unpack the heat sink so you do
not damage the TIM.

Loosely screw in the captive screws on the corners of the heat sink, gently tightening
diagonal screws (screw in one screw, then the screw located diagonally to the first
screw). Do not fully tighten one screw before tightening another.

Gradually and equally tighten each captive screw until each is firmly tightened. Do
not over-tighten the screws.

14
15

Follow the instructions in “Installing the processor air duct” on page 48.
Follow the instructions in “Closing the server case” on page 44.

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Installing an Intel Management Module
(IMM)
The optional Intel Management Module (IMM) provides enhanced levels of server
functionality over the standard baseboard management controller (BMC). Several
additional features become available with the IMM installed, including memory mirroring
and sparing, redundant hot-swap chassis fans, and the local control panel (LCP).

To install an Intel Management Module (IMM):

If Gateway Server Manager (GSM) software is installed in your server, uninstall it prior
to installing the IMM module.

3
4

Follow the instructions in “Opening the server case” on page 42.

Install the nylon standoff into the corner hole in the IMM module board which
corresponds to one of the holes in the system board (see the illustration on page 87).

Remove the riser assembly by following the instructions in “Removing and installing
the PCI riser assembly” on page 69.

Important

The snap fit end of the standoff goes into the hole in the IMM module
board. The snap lock end of the standoff goes into the hole in the
system board.

Snap fit end goes into
IMM board.

Snap lock end goes
into system board.

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Find the IMM connector on the left back portion of the system board.
IMM connector

Hole for standoff

Grasp the module by the edges, close to the mounting connector, align the module
with the IMM connector on the system board, then gently apply pressure to seat the
module.
Caution

Exercise extreme caution when installing the IMM module. The
module is fragile and can be damaged easily.

Make sure the module is fully seated and the nylon standoff is inserted into the
corresponding hole in the system board.

8
9
10

Replace the riser assembly by following the instructions in “Removing and installing
the PCI riser assembly” on page 69.
Follow the instructions in “Closing the server case” on page 44.
Following the installation of a new IMM module, reinstall the GSM software (supplied
on a CD with your server) and update the FRU/SDR (see “Updating the FRU/SDR” on
page 37). When you subsequently reboot your server, the GSM software will take over
management of the server.

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Replacing a power supply module
Your server uses as many as two 520 W hot-swappable power supply modules. If your server
has both power supply modules installed, the modules act as redundant, hot-swappable
power supplies. If one of the two power supplies fails, the other power supply supports
the server while you replace the failed power supply. You do not need to turn off the server
or disconnect peripheral devices to replace a failed redundant power supply.
If your server is only equipped with a single power supply, the server must be turned off
and the AC power cord removed before replacing it.
Caution

The power supplies in this server contain no user-serviceable parts.
Only a qualified computer technician should service the power
supplies.
Your server comes with 3-wire AC power cords fitted with the correct
plug style for your region. If this plug does not match the connector
on your surge protector, UPS, or wall outlet, do not attempt to modify
the plug in any way. Use a surge protector, UPS, or wall outlet that
is appropriate for the supplied AC power cords.

To replace a power supply module:

If your server is equipped with more than one power supply module, determine which
power supply module has failed (the LED on the power supply will be orange).

If your server has only one power supply module installed, disconnect the AC power
cord before continuing.
- OR If your server has two power supply modules installed, you do not need to turn off
the power to the server before continuing.

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Fold out the handle and push the green locking lever to the right to release the power
supply module from the chassis (front or back, whichever is applicable).

Locking lever

Handle

Power supply LED

4
5

Pull the power supply module straight out of the server with the handle.

6
7

Reconnect the AC power cord for the new power supply module.

Insert the new power supply module into the server, with the green locking lever to
the left, until it locks into place, then fold the handle flat.

If you added a redundant power supply module, see “Updating the FRU/SDR” on
page 37.

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Replacing the power distribution board
To replace the power distribution board:

2
3
4

Follow the instructions in “Opening the server case” on page 42.

Disconnect the main power, CPU power, and power signal cables from the system
board. See “System board” on page 6 for the location of the connectors on the system
board.

6
7

Disconnect the PCI fan from the power distribution board.

Disconnect the drive cables and drive power cables from the backplane.

Follow the instructions in “Removing the power supply air duct” on page 49.
Remove the power supply modules by following the instructions in “Replacing a
power supply module” on page 88.

Disconnect the power cables from the power distribution board and the hot-swap
backplane.

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Slide the power distribution board to the right to release it from the stand-offs, then
lift it out of the chassis.

Stand-off

Power
distribution
board

Align the new power distribution board with the stand-offs on the chassis, then place
it on the stand-offs and slide it to the left until it is firmly mounted.

Reconnect the main power, CPU power, and power signal cables from the power
distribution board to the system board. See “System board” on page 6 for the location
of the connectors on the system board.

12
13

Reconnect the PCI fan to the power distribution board.

14
15

Reconnect the drive cables and drive power cables to the hot-swap backplane.

Reconnect the power cables to the power distribution board and the hot-swap
backplane.

Reinstall the power supply modules by following the instructions in “Replacing a
power supply module” on page 88.

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Reinstall the power supply air duct by following the instructions in “Installing the
power supply air duct” on page 50.

Follow the instructions in “Closing the server case” on page 44.

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Replacing the hot-swap backplane
Caution

The hot-swap backplane is not hot-swappable. Before removing or
replacing the backplane, you must first turn off the server and all
peripheral devices attached to the server, and remove the AC power
cord(s) from the power supply or wall outlet.

To replace the hot-swap backplane:

Unlock the bezel (if necessary) and remove it by pulling it straight off the front of
the server.

3
4

Follow the instructions in “Opening the server case” on page 42.

5
6

Disconnect all cables from the backplane.

Remove all of the hot-swap drive carriers from the server and make note of which
bay you remove each drive from. For instructions, see “Installing a hard drive” on
page 60.

Loosen the blue captive thumbscrew in the middle of the backplane.

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7
8

Slide the backplane to the left until it stops.
Holding the backplane by the edges only, lift it from the chassis.
Caution

9
10

Pressing or pulling on any components on the backplane could result
in damage to the backplane.

Place the backplane in a static-free bag to store it for future use.
Holding the new backplane by the edges only, align it with the stand-offs on the
chassis, then place it on the stand-offs and slide it to the right until it stops.
Caution

Pressing or pulling on any components on the backplane could result
in damage to the backplane.

Caution

Make sure you do not pinch, bind, or damage any cables as you install
the backplane.

11
12
13
14

Tighten the blue captive thumbscrew in the center of the backplane.

Replace the bezel by snapping it into place on the front of the server.

Reconnect all cables to the backplane.
Follow the instructions in “Closing the server case” on page 44.
Reinstall the hot-swap drives back into the server. Make sure that you install the drives
into the same bays you removed them from in Step 4. For instructions see “Installing
a hard drive” on page 60.

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Replacing the CMOS battery
If the server clock does not keep time or the settings in the BIOS Setup utility are not saved
when you turn off the server, replace the CMOS battery with an equivalent battery.
Warning

Danger of explosion if battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the manufacturer.
Dispose of or recycle used batteries by taking them to a hazardous
waste facility. Follow all local regulations for correct battery disposal.

To replace the battery:

1
2

Print the appendix for BIOS Settings in this guide.

3
4

Record the BIOS settings on your printout, then close the utility.

5
6

Follow the instructions in “Opening the server case” on page 42.

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

Turn off your server, then follow the instructions in “Preventing static electricity
discharge” on page 41.

Remove the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

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Locate the old battery on the system board and note its orientation. You will need
to install the new battery the same way.
CMOS
battery

Push the battery retention clip away from the battery until the battery lifts up, then
remove the old battery. You can use a screwdriver to help lift the battery.

Make sure that the positive (+) side of the new battery is facing up, then press the
new battery into the socket until it snaps into place.

Replace the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

11
12

Follow the instructions in “Closing the server case” on page 44.

13
14

Restore any BIOS settings that you wrote down in Step 3.

Turn on your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

Save all your settings and close the BIOS Setup utility.

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Replacing the control panel module
The steps for replacing the standard control panel module and the optional local control
panel (LCP) module, are almost identical and are described in the following steps.
Differences in the procedure, where they exist, are noted.
Caution

Your server must be operated with a control panel module in place.

Important

Correct operation of the optional LCP control panel module requires
the optional IMM module. For additional information, see “Installing
an Intel Management Module (IMM)” on page 86.

Important

Installation of the optional LCP control panel module requires the
removal of the right hot-swap hard drive.

To remove the control panel module:

2
3

Follow the instructions in “Opening the server case” on page 42.

Disconnect the front panel cable from the backplane.

Unlock the bezel (if necessary) and remove it by pulling it straight out from the front
of the chassis.

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Press the blue latch at the back of the control panel module, then slide the module
out of the chassis enough to reach the USB cable.
Blue latch

Standard
control panel
module

Blue latch

Optional LCP
control panel
module

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Disconnect the USB connector from the control panel module, then slide the module
forward and remove it from the chassis.
Caution

The USB header has a latch to hold the connector on. Be careful to
unlatch the USB connector when removing it from the control panel
or you could damage the connector or the header.

Important

The position of the USB connector is different in the standard control
panel than in the optional local control panel. Note the positions of
the cable connectors as you remove them from the module.

Disconnect the front panel cable from the control panel module.

To install the control panel module:
Important

1
2

Replacing the standard control panel module with the optional LCP
control panel module requires the removal of the right hot-swap hard
drive.

Connect the front panel cable to the new control panel module.
Guide the front panel cable into the control panel opening in the chassis, then slide
the new control panel module into the chassis far enough to let you connect the USB
cable.

Optional LCP
control panel
module

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Connect the USB cable to the control panel module, then slide the module into the
chassis until it clicks into place.

4
5

Connect the front panel cable to the hot-swap backplane.
Replace the bezel by snapping it into place on the front of the server.
Important

If you are replacing the standard control panel module with the
optional LCP control panel module and decide to use the optional
bezel, you are required to reconfigure the LCP module for use with
the bezel. For information on reconfiguring the LCP control panel
module tray, see “Reconfiguring the LCP control panel module tray”
on page 100.

Follow the instructions in “Closing the server case” on page 44.

Reconfiguring the LCP control panel module tray
The LCP control panel module tray must be made longer in order for the control panel
to be flush with the front of the optional bezel.

To reconfigure the LCP control panel module tray:

With the LCP control panel module tray removed from the server, locate the blue
thumbscrew that secures the tray extension in position on the module tray.
Existing position of the
blue thumbscrew (on
the left tab)
Tray extension

LCP control panel
module tray

New position of the
blue thumbscrew (on
the right tab)

Tab slot

100

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2
3
4

Remove the blue thumbscrew from its existing position on the left tab.
Slide the tray sections apart as far as the tab slots allow.
Reinstall the blue thumbscrew in the new position on the right tab, securing the tray
extension in the back position.

Replacing the sub-bezel
The installed sub-bezel on the LCP control panel module must be replaced with the new
sub-bezel included with your server.

To replace the sub-bezel:

Use a flat-blade screwdriver to lift the metal retention tabs on both sides of the LCP
control panel module, then pull the sub-bezel off of the front of the module.
Warning

Use a flat-blade screwdriver to lift the metal retention tabs. Failure to
do so could result in injury to fingers or fingernails.

Metal retention tabs

Align the new sub-bezel with the LCP control panel, then press it until it clicks into
place.

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Replacing the system board
To replace the system board:

102

2
3

Follow the instructions in “Opening the server case” on page 42.

Remove the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

Remove the memory modules by following the instructions in “Installing memory”
on page 66.

Remove the fan module by following the instructions in “Replacing fans and fan
modules” on page 76.

Remove the heat sinks and processors by following the instructions in “Installing a
processor” on page 82.

Disconnect all cables from the system board, noting their locations and orientation.
(You will reconnect the cables after you install the new board.)

Remove the processor air duct by following the instructions in “Removing the
processor air duct” on page 45.

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Remove the 7 screws that secure the system board to the server.
Screw

Screw

Screw
Screw

Screw

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Screw

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104

Slide the system board toward the front of the server. If the board is difficult to move,
push on the back I/O port panel for added leverage.

Lift the board away from the case.

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Insert the new system board into the case, then slide the board toward the back of
the case so the board is held under the system board guides.

13
14
15
16
17

Replace the seven system board screws you removed in Step 9.

18
19

Follow the instructions in “Closing the server case” on page 44.

Follow the instructions in “Installing memory” on page 66.
Follow the instructions in “Installing a processor” on page 82.
Follow the instructions in “Replacing fans and fan modules” on page 76.
Reinstall the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 69.

Turn on your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

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106

Check BIOS settings to make sure that they detect the server’s new hardware, then
save your changes (if any) and close the BIOS Setup utility.

If your server does not start after installing the new system board, contact Gateway
Customer Care. For more information, see “Getting Help” on page 8.

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Chapter 5
Using the BIOS Setup Utility

■

Opening the BIOS Setup utility

■

Updating the BIOS

■

Resetting the BIOS settings to their
factory defaults

■

Resetting the BIOS passwords

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Opening the BIOS Setup utility
The BIOS Setup utility stores basic settings for your server. These settings include basic
hardware configuration, resource settings, and password security. These settings are stored
and saved even when the power is off.
Caution

The options in the BIOS Setup utility have been set at the factory for
optimal performance. Changes to these settings will affect the
performance of your server.
Before changing any settings, write them down in case you need to
restore them later. You can record the settings on a printout of this
guide’s appendix for “BIOS Settings” on page 149.

To open the BIOS Setup utility:

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.
When you select menu items, the Item Specific Help box on the right side of the screen
displays specific information about the selection. The command bar across the bottom
of the screen shows the keys you press to access help, navigate through the menus,
and perform other tasks.

Select one of these menus:
■

Main gives you access to basic information and settings related to your server’s

hardware and configuration.
■

Advanced gives you access to information and settings for PCI, peripheral devices,
memory, and the chipset.

■

Security gives you access to settings related to system access passwords. For more
information, see “Server security” on page 29.

■

Server gives you access to settings for system management, console redirection,
event log configuration, and fault-resilient boot settings.

■

Boot gives you access to information and settings for startup features and startup

sequences.
■

108

Exit gives you access to options for closing the BIOS Setup utility.

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Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from Gateway,
then install the new version from a diskette.

To update the BIOS:

1
2

Print the appendix for “BIOS Settings” on page 149.

3
4
5
6

Record any custom BIOS settings on your printout.

Restart your server, then press F2 when the Gateway logo screen appears during
startup.

Download the BIOS update from support.gateway.com.
Follow the instructions in the self-extracting BIOS update file.
Enter any custom BIOS settings you recorded in Step 3, then save your changes and
close the BIOS Setup utility.

Rolling BIOS
The BIOS flash memory of this server is divided into two partitions: a primary (active)
partition from which the server boots, and a secondary partition to which BIOS updates
are diverted. When a BIOS update occurs, the existing BIOS image is preserved on the
primary partition and the system is automatically prompted to attempt to boot from the
new BIOS (on the secondary partition). If a boot failure occurs with the new BIOS, the
system will revert to the old BIOS on the other partition.

To manually select the BIOS boot partition:

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Follow the instructions in “Opening the server case” on page 42.
Caution

Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.

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Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system
board), then place the jumper across pins 2-3.

1-2: Normal
Operation (default)
2-3: Force to
Secondary
Partition

4
5

Follow the instructions in “Closing the server case” on page 44.
Reconnect the power cords and turn on the server. The BIOS is forced to boot from
the secondary partition.
After you repair the primary BIOS partition, return the server to the default condition.

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

7
8
9

Follow the instructions in “Opening the server case” on page 42.
Place the jumper back onto pins 1-2.
Follow the instructions in “Closing the server case” on page 44.

Recovering the BIOS
If you encounter a problem while you are updating the BIOS, such as a power outage, the
BIOS update may not be successful. If the system continues to try to boot from the new,
corrupted BIOS, you can manually recover the old BIOS so you can try another update.

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To recover the old BIOS:

1
2

Turn on or restart the server.
Press and hold CTRL+HOME. The old BIOS is recovered.

To manually recover the BIOS:

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Follow the instructions in “Opening the server case” on page 42.
Caution

Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.

Remove the jumper across pins B1-B2, then place the jumper across pins B2-B3.

Follow the instructions in “Closing the server case” on page 44.

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5
6

Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port.
Reconnect the power cords and turn on the server. The BIOS recovery is initiated.
While the BIOS is being recovered, the monitor displays a blue screen and the server
will beep continually. The process is complete when the server stops beeping.

7
8
9
10
11
12

112

Remove the bootable USB “disk-on-key.”
Turn off the server, then disconnect the power cords and all other cables connected
to the server.
Follow the instructions in “Opening the server case” on page 42.
Place the jumper back onto pins B1-B2.
Follow the instructions in “Closing the server case” on page 44.
Plug in the AC power cords and turn on the server, then verify that the recovery was
successful.

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Resetting the BIOS
You can use two methods to clear all BIOS Setup settings and return them to the factory
defaults:
■

Press the power and reset buttons on the front of the server.

■

Move the Clear BIOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1
2

Print the appendix for BIOS Settings in this guide.

3
4

Record any custom BIOS settings on your printout.

Release both buttons at the same time. The BIOS is reset.

Restart your server, then press F2 when the Gateway logo screen appears during
startup. The BIOS Setup utility opens.

Press the reset button and hold it down for four seconds or more, then press the power
button while continuing to hold down the reset button.

To reset the BIOS using the system board jumper:

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Follow the instructions in “Opening the server case” on page 42.
Caution

Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.

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Remove the jumper across pins C1-C2, then place the jumper across pins C2-C3.

4
5
6

Follow the instructions in “Closing the server case” on page 44.

7
8
9

Follow the instructions in “Opening the server case” on page 42.

Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Place the jumper back onto pins C1-C2.
Follow the instructions in “Closing the server case” on page 44.

Resetting BIOS passwords
To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear
Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS”
on page 113.

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To clear the BIOS password(s):

Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Follow the instructions in “Opening the server case” on page 42.
Caution

Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.

Remove the jumper across pins A1-A2, then place the jumper across pins A2-A3.

4
5
6

Follow the instructions in “Closing the server case” on page 44.

7
8
9

Follow the instructions in “Opening the server case” on page 42.

Reconnect the power cords and turn on the server. The BIOS password(s) is cleared.
Turn off the server, then disconnect the power cords and all other cables connected
to the server.

Place the jumper back onto pins A1-A2.
Follow the instructions in “Closing the server case” on page 44.

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Chapter 6
Troubleshooting

■

Getting telephone support and training

■

Interpreting error messages and codes

■

Troubleshooting
If the suggestions in this chapter do not correct
the problem, see “Telephone support” on
page 118 for more information about how to get
help.

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Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations before
contacting Gateway Customer Care:

118

■

Make sure that your server is connected correctly to a grounded AC outlet that is
supplying power.

■

If a peripheral device, such as a keyboard or mouse, does not appear to work, make
sure that all cables are plugged in securely and plugged into the correct port or jack.

■

If you have recently installed hardware or software, make sure that you have installed
it following the instructions provided with it. If you did not purchase the hardware
or software from Gateway, see the manufacturer’s documentation and technical
support resources.

■

If you have “how to” questions about using a program, see:
■

The program’s online Help

■

The program’s documentation

■

Your operating system’s documentation

■

The software or hardware manufacturer’s Web site

■

See “Troubleshooting” on page 123.

■

Have your client ID, serial number (usually located on the back of your server case),
and order number available, along with a detailed description of your issue, including
the exact text of any error messages, and the steps you have taken.

■

Make sure that your server is nearby at the time of your call. The technician may have
you follow appropriate troubleshooting steps.

■

Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips,
and other technical help. You can also use the Web site to e-mail Customer Care. For
more information, visit Gateway’s Customer Care Web site at support.gateway.com.

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Telephone support
Gateway offers a wide range of customer service, technical support, and information
services.

Telephone numbers
You can access the following services through your telephone to get answers to your
questions:
Resource

Service description

How to reach

Gateway’s
fee-based
software tutorial
service

Get tutorial assistance for software issues.

800-229-1103 (charged to your
credit card)

Gateway
Customer Care

Talk to a Gateway Customer Care
representative about a non-tutorial technical
support question.

877-485-1464 (US) (option #6)
800-846-3609 (Canada and
Puerto Rico)
605-232-2191
(all other countries)

Sales,
accounting, and
warranty

Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.

800-846-2000 (US)
888-888-2037 (Canada)

Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training.
Instead, Gateway recommends the following training resources.
Resource

Service description

For more information

Gateway
Learning
Libraries

A variety of courses and tutorials are available
on CD. Select from several easy-to-use
learning libraries.

www.gateway.com/training

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Safety guidelines
While troubleshooting your server, follow these safety guidelines:
■

Never remove the top panel while your server is turned on and while the modem
cable and the power cords are connected.

■

Do not attempt to open the monitor. To do so is extremely dangerous. Even if the
power is disconnected, energy stored in the monitor components can be dangerous.
Also, opening the monitor voids its warranty.

■

Make sure that you are grounded correctly before opening the server. For more
information about preventing damage from static electricity, see “Preventing static
electricity discharge” on page 41.

■

After you complete any maintenance task where you have to open the server case,
make sure that you close the case and reconnect all cables before you restart your
server.
Warning

To avoid bodily injury, do not attempt to troubleshoot your server
problem if:
■
■
■
■

The power cords or plugs are damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged

Instead, unplug your server and contact a qualified computer
technician. If your server was damaged during shipment from
Gateway, contact Gateway Customer Care. For more information, see
“Telephone support” on page 118.

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Error messages
These messages often indicate procedural errors such as typing an incorrect keystroke or
trying to save a file to a write-protected diskette. Some messages, however, may indicate
a problem that requires further troubleshooting.

Diskette drive 0 seek to track 0 failed
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Make sure that the drive settings are correct.

Error loading operating system
■

The master boot record may be corrupt. For troubleshooting information, see “The
master boot record is corrupted” on page 137.

Hard disk controller failure
■

Make sure that the hard drive cable is connected securely.

■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Make sure that the correct drive type is selected.

Hard disk controller failure - press F1 to try reboot
■

The drive controller may be defective. Press F1 to try to restart the server. For more
information about running diagnostics on your hard drive, see your operating system’s
documentation.

Insert bootable media device
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Make sure that the drive settings are correct.

■

See “Your server does not recognize a SCSI drive” on page 136 for a possible solution.

Invalid configuration information
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Make sure that the settings are correct.

■

Reset the BIOS. For instructions, see “Resetting the BIOS” on page 113.

Invalid partition table
■

The master boot record may be corrupt. For troubleshooting information, see “The
master boot record is corrupted” on page 137.

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Invalid password
■

Enter your password again. Some passwords are case sensitive.

■

If you do not know the password, you may need to reinstall the software you are trying
to access.

■

System startup passwords are stored in BIOS. If this password has been set and you
do not know it, you may be able to reset the password through system board jumper
settings. For instructions, see “Resetting BIOS passwords” on page 114.

Memory errors were detected while the system started up
■

See “Memory errors were detected during server start up” on page 137 for a possible
solution.

Memory size error
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Save the memory configuration.

Missing operating system
■

The master boot record may be corrupt. For troubleshooting information, see “The
master boot record is corrupted” on page 137.

System Event Log Full
■

122

Clear the event log. To clear or view the event log, restart your server, then open the
BIOS Setup utility by pressing and holding F2 while your server restarts. Select the
Server menu, then select the Event Log Configuration menu.

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Troubleshooting
First steps
Try these steps first before going to the following sections:
■

Make sure that the power cords are connected to your server and an AC outlet and
that the AC outlet is supplying power.

■

If you use a surge protector or a UPS, make sure that it is turned on and is rated to
handle the power required by your server.

■

If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each
instruction. You may need to remove the device, uninstall the device’s software, then
reinstall the device.

■

If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see “Telephone support” on page 118.

■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Check your configuration settings.

■

When diagnosing problems, press the non-maskable interrupt (NMI) button with a
straightened paper clip to put the server into a halt state. For the location of the
button, see “Control panel” on page 2.

■

If an error occurs in a program, see its documentation or online help.
Warning

To avoid bodily injury, do not attempt to troubleshoot your server
problem if:
■
■
■
■

The power cords or plugs are damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged

Instead, unplug your server and contact a qualified computer
technician.

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Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items,
closing the case and restarting the server after each try:
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Correct any discrepancies.

■

Remove the top panel by following the instructions in “Opening the server case” on
page 42, then make sure that all cables inside the case are attached securely. Also, make
sure that the colored cable edges are aligned correctly and that the connectors do not
miss any pins.
Warning

To avoid bodily injury, do not attempt to troubleshoot your server
problem if:
■
■
■
■

The power cords or plugs are damaged
Liquid has been spilled into your server
Your server was dropped
The case was damaged

Instead, unplug your server and contact a qualified computer
technician.
■

If you have the correct test equipment, make sure that the new battery has power.
Although unlikely, your new battery may be defective.

Beep codes
Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS
displays an error message that describes the problem. The BIOS also sounds a beep code
(one long tone followed by two short tones) during POST if the video configuration fails
(a faulty video controller) or if an expansion card is not functioning correctly. One short
beep indicates the BIOS will boot the operating system. No error found.
A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself,
usually consisting of one long tone followed by a series of short tones. For more
information on the beep codes issued, check the documentation for that device.
The following table shows POST error beep codes. Prior to system video initialization, BIOS
uses these codes to inform you of error conditions.
Beeps

Description

Troubleshooting steps

Memory refresh timer error

Reseat the memory modules or replace with
modules you know are good.

Parity error in the first 64 KB of memory.

Same as for 1 beep.

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Beeps

Description

Troubleshooting steps

Base memory read/write test error

Same as for 1 beep.

System board timer not operational.

Possible system board malfunction. To
eliminate the possibility of an add in-card
problem, remove all expansion cards.
■

■

A processor on the system board generated
an error.

If the beep code occurs even when all
expansion cards have been removed, the
system board is at fault.
If the beep code does not occur when the
expansion cards have been removed, one
of the cards is causing the problem. Install
the cards one at a time until the problem
happens again. When the beep code
returns, the most recent card you installed
is at fault.

Remove one of the processors if two are
installed, then try a known good processor in
the first socket.
Same as for 4 beeps.

The keyboard controller (8042) may be
defective. The BIOS cannot switch to
Protected mode.

Remove the keyboard to see if the error goes
away. If it does, try a known good keyboard.

General exception error (processor
exception error).

Same as for 5 beeps

Display memory error (system video
adapter).

If the system video adapter is an add-in card,
replace or reseat the video adapter. If the
video adapter is integrated into the system
board, the board may be faulty. Try using an
add-in card.

The ROM checksum value does not match
the value encoded in the BIOS.

Same as for 4 beeps.

The shutdown register for CMOS RAM failed.

Same as for 4 beeps.

The cache memory test failed.

Same as for 4 beeps.

www.gateway.com

Same as for 4 beeps.

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Additional beep codes provided by optional Intel
Management Modules
In addition to the preceding beep codes, the following additional beep codes are provided
if an Intel Management Module is installed:
Beep Codes

Description

Control panel CMOS clear has been initiated

1-5-1-1

Processor failure. Reseat or replace the failed processor.

1-5-2-1

No processor is installed or the CPU 1 socket is empty.
Reseat or replace the failed processor.

1-5-2-3

Processor configuration error or CPU 1 socket is empty.
Reseat or replace the failed processor. In a
two-processor system, make sure the processors are
identical.

1-5-2-4

Front-side bus select configuration error.

1-5-4-2

DC power unexpectedly lost.

1-5-4-3

Chipset control failure.

1-5-4-4

Power control failure.

LED information
The system board in this server includes LEDs that can assist you in troubleshooting your
system. See the following table for a description of these LEDs and the information they
provide:
LED Name

Function

Location

Color

Description

Aid in server
identification

Front panel and
left back of
system board

Blue

On = Server identification
enabled

System Fault

Visible fault
warning

Front panel and
left back of
system board

Green or
Orange

■
■
■

■

ATA drive
activity

126

Indicate drive
activity

Front panel and
left side of
system board

Green

www.gateway.com

On = No fault
Green blink = Degraded
Orange = Critical error or
non-recoverable
Orange blink = Non critical

Blinking = Drive active

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LED Name

Function

Location

Color

Description

DIMM Fault

Identify failing
memory module

On the system
board, at the
back of each
DIMM socket

Orange

On = Fault

POST Code
diagnostic
LEDs 1-4
(LSB, bit1,
bit2, MSB)

Display boot 80
POST code

On the left back
of the system
board

Each LED
can be
Off,
Green,
Orange,
or Red

See the following Post Code
Table

CPU 1 and 2
Fan Fault

Identify fan
failure

At the front
center of the
system board

Orange

On = Fault

CPU 1 and 2
Fault

Identify
processor failure

On the system
board, 1” behind
the processor
socket

Orange

On = Fault

5v Standby

Identify 5v
standby power
on state

At the front left of
the system board

Orange

On = 5v standby power on

Power LED

Identify the
power state of
the system

Front panel

Green

■
■
■

Off = Power is off (or S5)
On = Power is on (or S0)
Slow blink = Low power
state (S1-S3)

Diagnostic LEDs
The BIOS sends a 1-byte hex code to port 80 prior to each POST task. These codes are
displayed on four tri-colored LEDs, located on the system board and available at the back
of the server chassis. They can provide troubleshooting information in the event of a
system hang during POST.

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POST code checkpoints
The following table shows the checkpoints, LED codes, and task description of events that
may occur during the POST portion of the BIOS:
Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Off

Disable NMI, Parity, video for EGA, and DMA controllers. Initialize
BIOS, POST, Runtime data area. Also initialize BIOS modules
on POST entry and GPNV area. Initialized CMOS as mentioned
in the Kernel Variable “wCMOSFlags.”

Off

Check CMOS diagnostic byte to determine if battery power is OK
and CMOS checksum is OK. Verify CMOS checksum manually
by reading storage area. If the CMOS checksum is bad, update
CMOS with power-on default values and clear passwords.
Initialize status register A.
Initialize data variables that are based on CMOS setup
questions. Initialize both the 8259 compatible PICs in the system.

Off

Initialize the interrupt controller in hardware (generally PIC) and
interrupt vector table.

Off

Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.
Install the POSTINT1Ch handler. Enable IRQ-0 in PIC for system
timer interrupt.
Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

Off

Initialize the CPU. The BAT test is being done on KBC. The
keyboard controller command byte is being programmed after
Auto detection of KB/MS using AMI KB-5.

Off

Early CPU Init Start — Disable Cache - Init Local APIC

Off

Set up boot strap processor information.

Off

Set up boot strap processor for POST.

Off

Enumerate and set up application processors.

Off

Re-enable cache for boot strap processor.

Early CPU Init Exit.

Off

Initialize the 8042 compatible keyboard controller.

Off

Detect the presence of PS/2 mouse.

Off

Detect the presence of keyboard in KBC port.

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Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Testing and initialization of different Input Devices. Also, update
the Kernel Variables.

Off

Trap the INT09h vector, so that the POST INT09h handler gets
control for IRQ1. Uncompress all available language, BIOS logo,
and Silent logo modules.
13

Off

Early POST initialization of chipset registers.

Off

Uncompress and initialize any platform specific BIOS modules.

Off

Initialize System Management Interrupt.

Off

Initialize different devices through DIM.
See “DIM code checkpoints” on page 134 for more information.

Off

Initialize different devices. Detects and initializes the video
adapter installed in the system that has optional ROMs.

Off

Initialize all the output devices.

Off

Allocate memory for ADM module and uncompress it. Give
control to ADM module for initialization. Initialize language and
font modules for ADM. Activate ADM module.

Off

Initialize the silent boot module. Set the window for displaying
text information.

Off

Displaying sign-on message, CPU information, setup key
message, and any OEM-specific information.

Off

Initialize different devices through DIM. See “DIM code
checkpoints” on page 134 for more information.

Off

Initialize DMAC-1 and DMAC-2.

Off

Initialize RTC date/time.

Off

Test for total memory installed in the system. Also, check for DEL
or ESC keys to limit memory test. Display total memory in the
system.

Mid-POST initialization of chipset registers.

Off

Detect different devices (parallel ports, serial ports, and
coprocessor in CPU, and so on) successfully installed in the
system and update the BDA, EBDA, and so on.

Off

Programming the memory hole or any kind of implementation
that needs an adjustment in system RAM size, if needed.

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Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Off

Update CMOS memory size from memory found in memory test.
Allocates memory for Extended BIOS Data Area from base
memory.

Off

Initialize NUM-LOCK status and programs the KBD typematic
rate.

Off

Initialize Int-13 and prepare for IPL detection.

Initialize IPL devices controlled by BIOS and option ROMs.

Initialize remaining option ROMs.

Generate and write contents of ESCD in NVRam.

Off

Log errors encountered during POST.

Off

Display error to the user and gets the user response to error.

Execute BIOS setup if needed/requested.

Off

Late POST initialization of chipset registers.

Off

Build ACPI tables (if ACPI is supported).

Off

Program the peripheral parameters. Enable/disable NMI as
selected.

Off

Late POST initialization of system management interrupt.

Off

Check boot password if installed.

Off

Clean-up work needed before booting to operating system.

Off

Take care of runtime image preparation for different BIOS
modules. Fill the free area in F000h segment with 0FFh.
Initializes the Microsoft® IRQ Routing Table. Prepares the
runtime language module. Disables the system configuration
display, if needed.

Off

Initialize runtime language module.

Display the system configuration screen, if enabled. Initialize the
CPUs before boot, including the programming of the MTRRs.

Off

Prepare CPU for operating system boot, including final MTRR
values.

Off

Wait for user input at config display, if needed.

Off

Uninstall POST INT1Ch vector and INT09h vector. De-initializes
the ADM module.

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Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Off

Prepare BBS in Int 19 boot.

Off

End of POST initialization of chipset registers.

Off

Save system context for ACPI.

Off

Pass control to OS Loader (typically INT19h).

61-70

OEM POST Error. This range is reserved for chipset vendors and
system manufacturers. The error associated with this value may
be different from one platform to the next.

Bootblock initialization code checkpoints
The Bootblock initialization code sets up the chipset, memory and other components
before system memory is available. The following table provides the diagnostic LED code
for these checkpoints and describes the type of checkpoints that may occur during the
bootblock initialization:
Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Before
D1h

Off

Early chipset initialization is done. Early super I/O initialization
is done, including RTC and keyboard controller, NMI is disabled.

Off

Perform keyboard controller BAT test. Check if waking up from
power management suspend state. Save power-on CPUID value
in scratch CMOS.

Off

Go to flat mode with 4 GB limit and GA20 enabled. Verify the
bootblock checksum.

Disable CACHE before memory detection. Execute full memory
sizing module. Verify that flat mode is enabled.

If memory sizing module not executed, start memory refresh and
do memory sizing in Bootblock code. Do additional chipset
initialization. Re-enable CACHE. Verify that flat mode is enabled.

Off

Test base 512 KB memory. Adjust policies and cache first 8 MB.
Set stack.

Off

Bootblock code is copied from ROM to lower system memory and
control is given to it. BIOS now executes out of RAM.

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Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Both key sequence and OEM-specific method is checked to
determine if BIOS recovery is forced. Main BIOS checksum is
tested. If BIOS recovery is necessary, control flows to checkpoint
E0. See Bootblock Recovery Code Checkpoints section of
document for more information.

Restore CPUID value back into register. The Bootblock-Runtime
interface module is moved to system memory and control is given
to it. Determine whether to execute serial flash.

Off

The Runtime module is uncompressed into memory. CPUID
information is stored in memory.

Off

Store the Uncompressed pointer for future use in PMM. Copying
Main BIOS into memory. Leaves all RAM below 1 MB
Read-Write, including E000 and F000 shadow areas, but closing
SMRAM.

Restore CPUID value back into register. Give control to BIOS
POST (ExecutePOSTKernel). See “POST code checkpoints” on
page 128 for more information.

E1-E8

OEM memory detection/configuration error. This range is
reserved for chipset vendors and system manufacturers. The
error associated with this value may be different from one
platform to the next.

EC-EE

Bootblock recovery code checkpoints
The bootblock recovery code gets control when the BIOS determines that a BIOS recovery
needs to occur because the user has forced the update or the BIOS checksum is corrupt.
The following table provides the diagnostic LED codes for these checkpoints and describes
the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:
Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Off

Initialize the floppy controller in the super I/O. Some interrupt
vectors are initialized. DMA controller is initialized. 8259 interrupt
controller is initialized. L1 cache is enabled.

Set up floppy controller and data. Attempt to read from floppy.

Off

Enable ATAPI hardware. Attempt to read from ARMD and ATAPI
CDROM.

Disable ATAPI hardware. Jump back to checkpoint E9.

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Check
point

Diagnostic LED decoder
G=Green, R=Red, O=Orange

Description

Read error occurred on media. Jump back to checkpoint EB.

Search for pre-defined recovery file name in root directory.

Recovery file not found.

Start reading FAT table and analyze FAT to find the clusters
occupied by the recovery file.

Start reading the recovery file cluster by cluster.

Disable L1 cache.

Check the validity of the recovery file configuration to the current
configuration of the flash part.

Make flash write-enabled through chipset and OEM-specific
method. Detect correct flash part. Verify that the found flash part
size equals the recovery file size.

The recovery file size does not equal the found flash part size.

Erase the flash part.

Program the flash part.

The flash has been updated successfully. Make flash
write-disabled. Disable ATAPI hardware. Restore CPUID value
back into register. Give control to F000 ROM at F000:FFF0h.

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DIM code checkpoints
The Device Initialization Manager (DIM) gets control at various times during BIOS POST
to initialize different system buses. The following table describes the main checkpoints
where the DIM module is accessed.
Checkpoint

Description

Initialize different buses and perform the following
functions:
■

■

Reset, Detect, and Disable (function 0) — Disables all
device nodes, PCI devices, and PnP ISA cards. It also
assigns PCI bus numbers.
Static Device Initialization (function 1) — Initializes all
static devices that include manual configured onboard
peripherals, memory and I/O decode windows in
PCI-PCI bridges, and noncompliant PCI devices. Static
resources are also reserved.
Boot Output Device Initialization (function 2) —
Searches for and initializes any PnP, PCI, or AGP video
devices.

Initialize different buses and perform the following
functions:
■

■

Boot Input Device INitialization (function 3) —
Searches for and configures PCI input devices and
detects if system has standard keyboard controller.
IPL Device Initialization (function 4) — Searches for
and configures all PnP and PCI boot devices.
General Device Initialization (function 5) — Configures
all onboard peripherals that are set to an automatic
configuration and configures all remaining PnP and
PCI devices.

ACPI runtime checkpoints
ACPI checkpoints are displayed when an ACPI-capable operating system either enters or
leaves a sleep state. The following table describes the types of checkpoints that may occur
during ACPI sleep or wake events:

134

Checkpoint

Description

First ASL checkpoint. Indicates that the system is
running in ACPI mode.

System is running in APIC mode.

01, 02, 03, 04, 05

Entering sleep state S1, S2, S3, S4, or S5.

10, 20, 30, 40, 50

Waking from sleep state S1, S2, S3, S4, or S5.

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BIOS
The settings in the BIOS Setup utility are not retained
■

Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on
page 95.

CD drive
Your server does not recognize a CD or the CD drive
■

Restart your server, then open the BIOS Setup utility by pressing and holding F2 while
your server restarts. Make sure that the IDE controllers are enabled. For more
information, see “Using the BIOS Setup Utility” on page 107.

■

Reinstall the device driver. For instructions, see Using Your System Companion CD.

■

Make sure that the drive is configured correctly by following the instructions in the
drive’s documentation.

■

Turn off your server, then remove the drive and push it in again to make sure the
drive is seated correctly. For instructions, see “Installing a CD or DVD drive” on
page 58.

Your CD drive tray does not open
■

Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive
tray opens.

■

If this problem happens frequently while the server is turned on, the drive may be
defective.

Expansion cards
Your server does not recognize an expansion card
■

Restart your server.

■

Make sure that you have installed the necessary software or driver. For instructions,
see the card’s documentation.

■

Reseat the expansion card and riser card. For instructions, see “Installing and removing
PCI expansion cards” on page 69.

■

If another slot of the correct size is available, install the card in a different slot.

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Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C”
error message
■

If a diskette is in the diskette drive, eject it and restart your server by pressing the
reset button.

■

Restart your server by pressing the reset button.

■

Turn off your server, then remove all hard drives and push them in again to make
sure the drives are seated correctly. For instructions, see “Installing a hard drive” on
page 60.

■

Run a verification from the SCSI BIOS.

■

If your server has been subjected to static electricity or physical shock, you may need
to reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message
■

Eject the diskette from the diskette drive, then press ENTER.

■

Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 137.

Your server does not recognize a SCSI drive
■

Make sure that the SCSI controller is enabled in the BIOS Setup utility.

■

Reinstall the device driver. For instructions, see Using Your System Companion CD.

■

Change the drive’s SCSI address to one that is not being used by your server. For more
information about SCSI device configurations, see your drive’s documentation.

■

Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the
SCSI controller’s documentation.

■

Turn off your server, then remove all hard drives and push them in again to make
sure that the drives are seated correctly. For instructions, see “Installing a hard drive”
on page 60.

You are having problems with a SATA drive

136

■

For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the
BIOS has recognized the drive.

■

Make sure that the power cable and SATA cables are attached securely to the drive cage.

■

If the drive is not detected, try a different SATA port.

■

Try swapping SATA cables between drives to determine if the cable is defective.

■

Try listening to the drive to determine if the drive is spinning up. If not, the drive
may be defective.
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The master boot record is corrupted
■

In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:
■

At a DOS command prompt, type fdisk/mbr, then press ENTER.

Internet
See also Modem.

You cannot connect to the Internet
■

Make sure that your account with your Internet Service Provider (ISP) is set up
correctly. Contact your ISP technical support for help.

■

Make sure that you do not have a problem with your modem. For more information,
see “Monitor” on page 137.

Keyboard
Liquid has been spilled into the keyboard
■

If you spilled liquid in the keyboard, turn off your server and unplug the keyboard.
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before
using it again. If the keyboard does not work after it dries, you may need to replace it.
This type of damage is not covered by your server’s warranty.

Memory
Memory errors were detected during server start up
■

Open your server and make sure that the memory modules are installed correctly. For
instructions, see “Installing memory” on page 66.

■

A memory module may be defective. If possible, try another memory module and
see if the error repeats.

Monitor
Your server is running but there is no picture
■

Adjust the brightness and contrast controls to the center position.

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■

Make sure that the monitor is plugged in and turned on. If the monitor is turned on,
the power LED should be lit.

■

Check the port and cable for bent or damaged pins.

■

Connect your monitor to another computer, or connect a monitor that you know
works to your server.

The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a final
judgment about color uniformity.
Make sure that:
■

The monitor is not positioned too close to another monitor, electric fan, or fluorescent
light.

■

You demagnetize the screen using the monitor’s degauss feature. For more information
on degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the monitor screen
The monitor may use thin damper wires, located approximately 1/3 of the way from the
upper and lower screen edges, to stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The aperture grille allows more
light to pass through the screen for brighter colors and greater luminescence. The damper
wire is a critical part of the overall monitor design and does not negatively affect the
monitor’s function.

Power
You press the power button, but the server does not turn on
■

If the power button LED is green, the server is turned on, but you may not be seeing
an image on the monitor. For monitor troubleshooting, see “Monitor” on page 137.

■

If your server is plugged into a surge protector or UPS, make sure that the surge
protector or UPS is connected securely to an electrical outlet, turned on, and working
correctly. One way to check this is to plug the server directly into a wall outlet,
bypassing the surge protector or UPS.

■

Make sure that the electrical outlet is working by plugging a working device, such as
a lamp, into the outlet, then turning it on to test the outlet.

■

Open your server and make sure that the power supply module cage cable is connected
correctly to the system board.

When you turn on the server, it makes several short beeps
■

138

The short beeps indicate the server has encountered some type of error. See “Beep
codes” on page 124.
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Processor
Your server does not recognize a new processor
■

Make sure that the processor is fully seated in its socket. The processor should be
recognized automatically if it is installed correctly.

■

Set the Retest Processor option in the BIOS Setup utility to Yes.

■

If you have upgraded your server from one processor to two, you may need to
reconfigure your operating system so it recognizes the additional processor. For
instructions, see your operating system’s documentation.

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Appendix A
Server Specifications

The following specifications are for the standard
configuration. Your server may contain optional
equipment. All specifications are subject to
change.

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System specifications
Case size

27.48 × 16.93 × 1.70 inches (69.8 × 43.0 × 4.33 cm) (without handles)

Weight

Varies by configuration. A fully loaded server weighs about 35 lbs.
(15.9 kg)

Fans

■
■
■

Ports

■
■
■
■
■
■

PS/2 keyboard or mouse (2)
USB (3 standard, 2 additional with optional LCP front panel)
Serial (RJ-45)
VGA (2 standard, only 1 with optional LCP front panel)
U320 high density SCSI (1)
LAN (2) (RJ-45)

Drives
(standard)

One slimline drive bay for a CD drive (standard) or a DVD drive
(optional)

Card sizes

Supports one full-length, full-height and one low-profile PCI expansion
card

Power supply

■
■

One 520 W hot-swap, power supply module (standard)
Additional 520 W hot-swap redundant power supply module (optional)

Operating
systems

Supports Windows Server 2003 and Windows Small Business Server
2003

Certifications

■
■
■

142

Four dual-rotor, 40 × 40 × 56 mm, multi-speed processor fans
One single-rotor, 40 × 40 × 28 mm, multi-speed PCI fan
Two dual-rotor, 40 × 40 × 56 mm, multi-speed power supply fans

FCC Class A
UL
cUL

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System board specifications
Processor

Dual socket 604 package
800 MHz Front Side Bus
Supports as many as two Intel Xeon CPUs, 2.8 GHz or faster

Chipset

Intel E7520
■
■
■

Memory

■
■

800 MHz FSB
MCH memory controller (Northbridge)
ICH-5R I/O controller (Southbridge)
Six DIMM slots support from 256 MB to 16 GB total memory
Use only DDR2-400 compliant, ECC, registered, 72-bit, single rank
or dual rank,low profile, SDRAM modules.

Caution - When using Dual Rank (double row) DIMMs, a maximum of
four loads per memory channel is supported. This means a maximum
of four dual rank DIMMs can be populated on this system board.

PCI device/slot

PCI riser assembly, featuring:
■

■

VGA

On-board ATI Rage XL
■
■

LAN

■
■
■
■

SCSI

■
■

■

ACPI

One full-length, full-height 64-bit PCI riser (PCI, PCI-X, or
PCI-Express) which supports one card.
One low-profile (LP) 64-bit PCI-X riser (up to 66 MHz) which supports
one card.

8 MB SDRAM
Up to 1600 × 1200 (2D and 3D)
Intel 82546GB controller
Dual onboard 10/100/1000 network interface
IEEE 850.3u auto-negotiation support
Full duplex support
LSI 53C1030 controller
Dual-channel Ultra320 SCSI channels with integrated RAID 0/1
support
Accessible at back panel

ACPI compliance
Supports:
■
■
■
■

S0
S1
S4
S5

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Environmental specifications
The following specifications identify maximum environmental conditions. At no time
should the server run under conditions which violate these specifications.
Variable

Requirements

Temperature

Nonoperating: -40° to 158°F (-40° to 70°C)
Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change
not to exceed 10° per hour

Humidity

Nonoperating: 90% relative (noncondensing) at 95° F (35° C)

Acoustic noise

Sound Pressure: 55 dBA (Rackmount) in an idle state at typical office
ambient temperature. (73.4 +/- ° F) Sound Power: 7.0 BA in an idle
state at typical office ambient temperature. (73.4 +/- 3.6° F)

Shock

Operating - 2.0 g, 11 mSec, 1/2 sine
Unpackaged - Trapezoidal, 25 g, velocity change 136 inches/sec
( 40 lbs to > 80 lbs).

≧

Packaged - Non-palletized free fall in height 24 inches (
> 80 lbs)

144

≧ 40 lbs to

Vibration

5 Hz to 500 Hz, 2.20 g RMS random

Electrostatic
discharge (ESD)

Tested to +/-15 kV, except I/O port +/- 8kV per Intel Environmental
test specification

System cooling
requirement in
BTU/Hr

2322 BTU/hour (Based on 520W maximum power, 78% power
subsystem efficiency, and 98% power factory correction loss)

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Electronic specifications
Memory map
Address Range (hex)

Amount

Function

0 to 07FFFFh

640 KB

DOS region, base system memory

0A0000h to 0BFFFFh

128 KB

Video or SMM memory

0C0000h and 0DFFFFh

128 KB

Expansion card BIOS and buffer area

0E0000h to 0FFFFFh

128 KB

System BIOS

0E0000h to 0EFFFFh

2 MB

Extended system BIOS

FC000000h to FFFFFFFFh

64 MB

PCI memory space

Interrupts
The following table reflects a typical configuration, but you can change these interrupts.
Use this information to determine how to program each interrupt. The actual interrupt
map is defined using configuration registers in the ICH5-R (I/O controller). I/O Redirection
Registers in the I/O APIC are provided for each interrupt signal. The signals define hardware
interrupt signal characteristics for APIC messages sent to local APIC(s).
Important

If you disable an IDE controller to free the interrupt for that controller,
you must physically unplug the IDE cable from the system board.
Simply disabling the drive by configuring the BIOS option does not
make the interrupt available.

ISA Interrupt

Description

IRQ0

Timer/counter, HPET #0 in legacy
replacement Mode. In APIC mode,
cascade from 8259 controller 1

IRQ1

Keyboard controller

IRQ2

Slave controller INTR output. In APIC
mode Timer/counter, HPET #0

IRQ3

Serial port A

IRQ4

Serial port B

IRQ5

Parallel port (not implemented)

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ISA Interrupt

Description

IRQ6

Diskette controller

IRQ8

Real-time clock/HPET#1 in legacy
replacement mode

IRQ9

Generic, Option for SCI

IRQ10

Generic, Option for SCI

IRQ11

HPET #2, option for SCSI, TCO

IRQ12

Mouse controller

IRQ13

System interrupt/FERR

IRQ14

Primary ATA, legacy mode

IRQ15

Secondary ATA, legacy mode

PIRQA

USB 2.0 controller 1 and 4

PIRQB

Video

PIRQC

USB 2.0 controller 3, Native IDE, SATA

PIRQD

USB 2.0 controller 2

PIRQE

Option for SCI, TCO, HPET #0,1,2

PIRQF

Option for SCI, TCO, HPET #0,1,2

PIRQG

Option for SCI, TCO, HPET #0,1,2

PIRQH

USB 2.0 EHCI controller 1, Option for
SCI, TCO, HPET #0,1,2

Ser IRQ

SIO3

PCI interrupt routing
PCI interrupt routing in PIC mode

146

Device

Interrupt A

Video

ICH5R_PIRQB

IDE RAID

ICH5R_PIRQC

SIO

ICH5R_SIRIRQ

Legacy IDE

ICH5R_IRQ14

Interrupt B

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Interrupt C

Interrupt D

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Device

Interrupt A

Interrupt B

Interrupt C

Interrupt D

Legacy IDE

ICH5R_IRQ15

Intel 82546GB 1

P64A_IRQ6

Intel 82546GB 2

P64A_IRQ7

SCSI Controller 1

P64B_IRQ2

SCSI Controller 2

P64B_IRQ1

FH Riser

P64A_IRQ5

P64A_IRQ4

P64A_IRQ2

P64A_IRQ1

LP Riser

P64B_IRQ4

P64B_IRQ3

P64B_IRQ2

P64B_IRQ1

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Additional specifications
For more information about your server, such as memory size, hard drive size, and
processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page
also has links to additional Gateway documentation and detailed specifications for your
own server.

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Appendix B
BIOS Settings

If you ever need to restore your BIOS settings,
such as after a system board change, a record of
the settings will make the process much easier.
You can print this appendix, then record your
custom BIOS settings on the printout. Only
settings which can be changed are listed. For a
complete list of viewable BIOS settings, run the
BIOS Setup utility.

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To view all BIOS settings:

1
2

Restart your server

Select menus and submenus to display setting information.

Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility
opens.

Caution

BIOS menu

Setting the wrong values in the Advanced Menu may cause the server
to malfunction.

BIOS submenu

Setting

Value

Main
System Overview
AMIBIOS (Version, Build
date), Processor (Type,
Speed, Count)
System Memory (Size)
System Time

HH:MM:SS

System Date

DAY MM/DD/YYYY

Language

English
French
German
Italian
Spanish

Advanced
Processor
Configuration
Manufacturer
Brand String
Frequency
FSB Speed

150

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BIOS menu

BIOS submenu

Setting

Value

CPU1 (CPUID, Cache L1,
Cache L2, Cache L3)
CPU2 (CPUID, Cache L1,
Cache L2, Cache L3)
Processor Retest

Enabled
Disabled

Max CPUID Value Limit

Enabled
Disabled

Hyper-Threading
Technology

Enabled

Intel Speed Step™ Tech

Auto

Disabled

Disabled
IDE Configuration
Onboard P-ATA Channels

Disabled
Primary
Secondary
Both

Onboard S-ATA Channels

Disabled
Enabled

Configure S-ATA as RAID

Disabled
Enabled

S-ATA Ports Definition

A1-3rd M/A2-4th M
A1--4th M/ A2-3rd M

Mixed P-ATA/S-ATA

Selects Mixed P-ATA
/ S-ATA sub-menu.

Primary IDE Master

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

Primary IDE Slave

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

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BIOS menu

BIOS submenu

Setting

Value

Secondary IDE Master

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

Secondary IDE Slave

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

Third IDE Master

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

Fourth IDE Master

N/A (auto-detected)
Selects IDE Device
Configuration
sub-menu.

Hard Disk Write Protect

Disabled
Enabled

IDE Detect Time Out (Sec)

0, 5, 10, 15, 20, 25,
30, 35

ATA(PI) 80-Pin Cable
Detection

Host & Device
Host
Device

Floppy
Configuration
Floppy A

Disabled
720 KB 3 1/2”
1.44 MB 3 1/2”
2.44 MB 3 1.2”

Onboard Floppy Controller

Disabled
Enabled

Super I/O
Configuration

152

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BIOS menu

BIOS submenu

Setting

Value

Serial Port A Address

Disabled
3F8/IRQ4
2F8/IRQ3
3E8/IRQ4
2E8/IRQ3

Serial Port B Address

Disabled
3F8/IRQ4
2F8/IRQ3
3E8/IRQ4
2E8/IRQ3

USB Configuration
USB Devices Enabled (List
of USB devices detected by
BIOS)
USB Function

Disabled
Enabled

Legacy USB Support

Disabled
Keyboard only
Auto
Keyboard and
Mouse

Port 60/64 Emulation

Disabled
Enabled

USB 2.0 Controller

Enabled
Disabled

USB 2.0 Controller Mode

FullSpeed (12Mbps)
HiSpeed (480Mbps)

USB Mass Storage Device
Configuration

Selects USB Mass
Storage Device
Configuration
submenu with USB
Device enable

Onboard Video

Disabled

PCI Configuration

Enabled

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BIOS menu

BIOS submenu

Setting

Value

Dual Monitor Video

Enabled
Disabled

Onboard NIC 1 (Left)

Disabled
Enabled

Onboard NIC 1 ROM

Disabled
Enabled

Onboard NIC 2 (Right)

Disabled
Enabled

Onboard NIC 2 ROM

Disabled
Enabled

Onboard SCSI

Disabled
Enabled

Onboard SCSI ROM

Disabled
Enabled

Onboard SCSI Mode *

IM/IME (Integrated
Mirroring/Integrated
Mirroring Enhanced)
IS (Integrated
Striping)

Slot 1 Option ROM

Disabled
Enabled

Slot 2 Option ROM

Disabled
Enabled

154

Slot 3 Option ROM

Disabled

(Only visible when supported
by riser)

Enabled

Slot 4 Option ROM

Disabled

(Only visible when supported
by riser)

Enabled

Slot 5 Option ROM

Disabled

(Only visible when supported
by riser)

Enabled

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BIOS menu

BIOS submenu

Setting

Value

Slot 6 Option ROM

Disabled

(Only visible when supported
by riser)

Enabled

Memory
Configuration
DIMM 1A (Information)

Installed
Not Installed
Disabled
Spare

DIMM 1B (Information)

Installed
Not Installed
Disabled
Spare

DIMM 2A (Information)

Installed
Not Installed
Disabled
Spare

DIMM 2B (Information)

Installed
Not Installed
Disabled
Spare

DIMM 3A (Information)

Installed
Not Installed
Disabled
Spare

DIMM 3B (Information)

Installed
Not Installed
Disabled
Spare

Extended Memory Test

1 MB
1 KB
Every Location
Disabled

Memory Retest

Enabled
Disabled

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BIOS menu

BIOS submenu

Setting

Value

Memory Remap Feature

Enabled
Disabled

Sparing

(Disabled provides the most
memory space. Sparing
reserves memory to replace
failures.

Disabled

Boot
Boot Settings
Configuration
Quick Boot

Disabled
Enabled

Quiet Boot

Disabled
Enabled

Bootup Num-Lock

Off
On

PS/2 Mouse Support

Disabled
Enabled
Auto

POST Error Pause

Disabled
Enabled

Hit Message Display

Disabled
Enabled

Scan User Flash Area

Disabled
Enabled

Boot Device Priority
1st Boot Device

156

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Varies (Specifies
boot sequence from
the available
devices. A device
enclosed in
parenthesis has
been disabled.)

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BIOS menu

BIOS submenu

Setting

Value

nth Boot Device

Varies (Specifies
boot sequence from
the available
devices. A device
enclosed in
parenthesis has
been disabled.)

1st Drive

Varies (Specifies
boot sequence from
the available
devices.)

nth Drive

Varies (Specifies
boot sequence from
the available
devices.)

1st Drive

Varies (Specifies
boot sequence from
the available
devices.)

nth Drive

Varies (Specifies
boot sequence from
the available
devices.)

1st Drive

Varies (Specifies
boot sequence from
the available
devices.)

nth Drive

Varies (Specifies
boot sequence from
the available
devices.)

Hard Disk Drive

Removable Drive

ATAPI CDROM
Drives

Security
Administrator Password is
(Installed/Not installed)

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BIOS menu

BIOS submenu

Setting

Value

User Password is
(Installed/Not installed)
Set Admin Password (Set or
clear Admin password)
Set User Password (Set or
clear User password)
User Access Level

No Access
View Only
Limited
Full Access

Clear User Password
Fixed disk boot sector
protection

Disabled

Password On Boot

Disabled

Enabled

Enabled
Secure Mode Timer

1 minute
2 minutes
5 minutes
10 minutes
20 minutes
60 minutes
120 minutes

Secure Mode Hot Key
(Ctrl-Alt-)

[Z]

Secure Mode Boot

Disabled

[L]

Enabled
Diskette Write Protect

Disabled
Enabled

Video Blanking

Disabled
Enabled

Power Switch Inhibit

Disabled
Enabled

NMI Control

Disabled
Enabled

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BIOS menu

BIOS submenu

Setting

Value

Server Board Part Number

Varies

Server Board Serial Number

Varies

NIC 1 MAC Address

Varies

NIC 2 MAC Address

Varies

System Part Number

Varies

System Serial Number

Varies

Chassis Part Number

Varies

Chassis Serial Number

Varies

BIOS Version

BIOS ID string
(excluding build
time/date)

BMC Device ID

Varies

BMC Firmware Revision

Varies

BMC Device Revision

Varies

PIA Revision

Varies

SDR Revision

Varies

HSC FW Revision (HSBP)

Firmware revision of
the Hotswap
controller. N/A if not
present.

BIOS Redirection Port

Disabled

Server
System
Management

Serial Console
Features

Serial A
Serial B

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BIOS menu

BIOS submenu

Setting

Value

Baud Rate

9600
19.2K
38.4K
57.6K
115.2K

Flow Control

No Flow Control
CTS/RTS
XON/XOFF
CTS/RTS + CD

Terminal Type

PC-ANSI
VT100+
VT-UTF8

ACPI Redirection Port

Disabled
Serial A
Serial B

Serial Port Connector

Serial A
Serial B

Event Log
Configuration
Clear All Event Logs

Disabled
Enabled

BIOS Event Logging

Disabled
Enabled

Critical Event Logging

Disabled
Enabled

ECC Event Logging

Disabled
Enabled

PCI Error Logging

Disabled
Enabled

FSB Error Logging

Disabled
Enabled

Hublink Error Logging

Disabled
Enabled

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BIOS menu

BIOS submenu

Setting

Value

Assert NMI or SERR

Disabled

Server (Cont’d)

Enabled
Assert NMI or PERR

Disabled
Enabled

Resume on AC Power Loss

Stays Off
Power On
Last State (Only
displayed if Intel
Management
Module is present.
Default if present.

FRB-2 Policy

Disable BSP
Do not disable BSP
Retry on Next Boot
Disable FRB2 Timer

Late POST Timeout

Disabled
5 minutes
10 minutes
15 minutes
20 minutes

Hard Disk OS Boot Timeout

Disabled
5 minutes
10 minutes
15 minutes
20 minutes

PXE OS Boot Timeout

Disabled
5 minutes
10 minutes
15 minutes
20 minutes

OS Watchdog Timer Policy

Stay On
Reset
Power Off

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BIOS menu

BIOS submenu

Setting

Value

Platform Event Filtering

Enabled
Disabled

Exit
Save Changes and Exit
(F10)
Discard Changes and Exit
(ESC key)
Discard Changes (F7)
Load Setup Defaults (F9)
Load Custom Defaults
Save Custom Defaults

* See the following Caution before changing the Onboard SCSI.
Caution

Before changing modes, back up array data and delete existing
arrays, if any. Otherwise, loss of data may occur.
After operating system installation with a selected SCSI RAID mode,
only change this mode selection if you are prepared to rebuild the
RAID array. Changing the mode could damage the current operating
system installation on the RAID volume.

The following 2nd level submenus are accessed from the submenu indicated in the first
column.
BIOS submenu

BIOS 2nd level
submenu

Setting

Value

First ATA Channel

P-ATA M-S

IDE
Configuration
Mixed P-ATA /
S-ATA

S-ATA M-S
Second ATA Channel

S-ATA M-S
None

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BIOS submenu

BIOS 2nd level
submenu

Setting

Value

Device

Device information

Vendor

Device vendor

Size

Device size

LBA Mode

Device LBA mode

Block Mode

Device block mode

PIO Mode

Device PIO mode

Async DMA

Device Async DMA
mode

Ultra DMA

Device Ultra DMA mode

S.M.A.R.T.

Device S.M.A.R.T.
support

Type

Not Installed

IDE
Configuration
(Cont’d)
IDE Device
Configuration

Auto
CDROM
ARMD
LBA/Large Mode

Disabled
Auto

Block (Multi-Sector Transfer)
Mode

Disabled

PIO Mode

Auto

0
1
2
3
4

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BIOS submenu

BIOS 2nd level
submenu

Setting

Value

DMA Mode

Auto
SWDMA 0-2
MWDMA 0-2
UWDMA 0-5

S.M.A.R.T.

Auto
Disabled
Enabled

32Bit Data Transfer

Disabled
Enabled

BIOS submenu

BIOS 2nd level
submenu

Setting

Value

USB Mass Storage Reset
Delay

10 Sec

USB
Configuration
USB Mass Storage
Device
Configuration

20 Sec
30 Sec
40 Sec

Device #1

Only displayed if a
device is detected.
Includes a DeviceID
string returned by the
USB device.

Emulation Type

Auto
Floppy
Forced FDD
Hard Disk
CDROM

Device #n

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Only displayed if a
device is detected.
Includes a DeviceID
string returned by the
USB device.

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BIOS submenu
USB
Configuration
(cont’d)

BIOS 2nd level
submenu

Setting

Value

Emulation Type

Auto
Floppy
Forced FDD
Hard Disk
CDROM

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Appendix C
Safety, Regulatory, and Legal
Information

■

Safety information

■

Legal and Regulatory Information

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Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the
product and in the documentation are followed.

Warning

Always follow these instructions to help guard against personal injury
and damage to your Gateway system.

Setting up your system
■

■
■
■
■

■

Read and follow all instructions marked on the product and in the documentation before you operate your
system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.
Set up the system on a stable work surface.
The product should be operated only from the type of power source indicated on the rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area.
The voltage selector switch is set at the factory to the correct voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure
you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your
work area. Never insert objects of any kind into the computer ventilation openings.
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded
when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are
unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged
into the extension cord does not exceed the extension cord ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable
system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use
■
■
■

■

Do not walk on the power cord or allow anything to rest on it.
Do not spill anything on the system.
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the
CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by
the manufacturer. Dispose of batteries according to the manufacturer’s instructions.
When the computer is turned off, a small amount of electrical current still flows through the computer. To
avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning
the system.

Warning

■

168

This unit has two power supplies. To remove power from all internal
circuitry you must disconnect both power cords.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■ Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■ The system performance changes.

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Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.

Warning

Important

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

Do not use Gateway products in areas classified as hazardous
locations. Such areas include patient care areas of medical and
dental facilities, oxygen-laden environments, or industrial facilities.

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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
FCC Part 15 Class A Statement
The server is designated as complying with Class A requirements if it bares the following text on the rating label:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case you will be required to correct the interference at your own expense.

Caution

Changes or modifications not expressly approved by Gateway could
void the FCC compliance and negate your authority to operate the
product.

Telecommunications per FCC part 68
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer
or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for
this device. If requested, this information must be provided to the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is
designed to be connected to the telephone network or premises wiring using a compatible modular jack which is
Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to
the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. The telephone company may request that you disconnect
the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is
subject to state tariffs. Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■
■

170

Remain on the line and briefly explain to the dispatcher the reason for the call.
Perform such activities in the off-peak hours such as early morning or late evenings.

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The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a telephone fax machine unless such message
clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent, an identification of the business, other entity, or other individual
sending the message, and the telephone number of the sending machine or such business, other entity, or
individual. Refer to your fax communication software documentation for details on how to comply with the
fax-branding requirement.

FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway 9415 Server
For unique identification of the product configuration, please submit the 10-digit serial number found on the
product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Caution

Changes or modifications not expressly approved by Gateway could
void the FCC compliance and negate your authority to operate the
product.

Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set
out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par
Industrie Canada.

Telecommunications per Industry Canada CS03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Department does not
guarantee the equipment will operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the inside wiring associated with a single-line individual service may be extended by
means of a certified connector assembly. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.

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Users should make sure, for their own protection, that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.

Warning

To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the
appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.

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Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including
IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department
of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing,
contact an authorized service location.

Warning

Use of controls or adjustments or performance of procedures other
than those specified in this manual may result in hazardous radiation
exposure. To prevent exposure to laser beams, do not try to open the
enclosure of a CD or DVD drive.

California Proposition 65 Warning
Warning

This product contains chemicals, including lead, known to the State
of California to cause cancer and/or birth defects or reproductive
harm.

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All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any
means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made
periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products
described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate
information which may appear in this manual. For the latest product updates, consult the Gateway Web site at
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential
damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the
products it describes at any time, without notices or obligation.

Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ
Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath,
Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white
spotted box logo, GATEWAY, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music
player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack,
Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway
Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway
Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids BackPack,
SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel
Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS,
and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein
are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

174

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Index
Numerics
5.25-inch drive
installing 58
location 2

A
accessories
safety precautions 169
ACPI runtime checkpoints 134
add-in card
see card
adding
see installing
additional beep codes 126
administrator password 29
Advanced menu
BIOS Setup utility 108

B
backplane 7
installing 93
SCSI 7
baseboard management controller 35
battery
location 6
replacing 95
troubleshooting 124
beep codes 124
additional 126
IMM 126
bezel
installing 17
BIOS
recovering 110
resetting 113
resetting passwords 114
rolling 109
settings 149
troubleshooting 135
BIOS Setup utility 107
menus 108, 150
navigating through 108
opening 108

passwords 29, 114
recording configuration 28
settings 150
submenus 162, 163, 164
troubleshooting 135
BMC 35
Boot menu
BIOS Setup utility 108
bootblock initialization code checkpoints
diagnostic LEDs 131
bootblock recovery code checkpoints
diagnostic LEDs 132

C
card
installing 69
slot location 4, 6, 69
troubleshooting 135
case
closing 44
opening 42
CD
System Companion 38
CD drive
installing 58
location 2
troubleshooting 135
checkpoints
ACPI runtime 134
bootblock initialization code 131
bootblock recovery code 132
DIM code 134
POST code 128
cleaning
case 26
keyboard 27
screen 27
tape drive 27
closing case 44
CMOS battery
see battery
components
installing 40

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configuration jumper 6
configuring
onboard RAID 62
RJ-45 serial port 23
connections
diskette drive 6
front panel 6
IDE 6
keyboard 4
LAN 4
monitor 4
mouse 4
network 4
power 4, 6
PS/2 4
RJ-45 6
SCSI 4, 6
serial 4
USB 2, 4
VGA 4
video 2
control panel
optional 3
standard 2
control panel module
LCD 30
replacing 97
cover panels
removing 42

see memory
diskette drive
connector 6
installing 58
location 2
replacing 58
display
troubleshooting 137
documentation
Gateway Web site 8
System Companion CD 38
drive bays
location 2
drivers
installing 38
drives
CD 2, 58
configuring 51
diskette 2, 58
hard drive 2, 60
hot-swap 2, 60
installing 51, 60
RAID 2, 60
removing 51
replacing 51
SCSI 2, 60
tape 27
troubleshooting 136

E
D
DDR SDRAM
see memory
device drivers
installing 38
Device Initialization Manager
see DIM
diagnostic LEDs 127
ACPI runtime checkpoints 134
bootblock initialization code checkpoints

131
bootblock recovery code checkpoints 132
DIM code checkpoints 134
POST code checkpoints 128
DIM code checkpoints 134
DIMM

176

electronic specifications 145
electrostatic discharge (ESD) 41
empty drive bays
filling 62
environmental specifications 144
error messages 121
eSupport 148
Exit menu
BIOS Setup utility 108
expansion card
see card

F
fan module
connector 6
installing 76

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location 6
removing 76
replacing 76
filling empty drive bays 62
finding specifications 142, 148
front panel connector 6

G
Gateway
Customer Care 118
Learning Libraries 119
Web address 8
Web site 8
Gateway Server Manager 29

H
hard drive
indicator 2
installing 60
LED indicator 2
troubleshooting 136
heat sink
installing 82
help
telephone support 118
tutoring 119
hot-swap
backplane, SCSI 7
backplanes 7, 93
hard drives 2, 60
power supply 88
hot-swap drives
installing 60
location 2

LED 126
installing
add-in card 69
backplane 93
battery 95
bezel 17
card 69
CD or DVD drive 58
diskette drive (converted hard drive bay)

52
drives 51
expansion cards 69
fan module 76
hard drive 60
heat sink 82
hot-swap drive 60
Intel Management Module (IMM) 86
memory 66
PCI expansion card 69, 73
PCI riser assembly 69
PCI riser connector 71
power distribution board 90
power supply 88
processor 82
SCSI backplane 93
SCSI drive 60
system board 102
Intel Management Module 86
Internet connection
troubleshooting 137
interrupts 145
PCI routing 146
intrusion switch connector
location 6
IRQ assignments 145

I
I/O panel 4
IDE
connectors 6
drive configuration 51
IMM
beep codes 126
installing 86
indicators 2, 4, 20, 21
indicators, LED 21
information

J
jacks
see connections
jumper
location 6

K
keyboard
cleaning 27
port 4

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troubleshooting 137

L
LAN jack 4
LCD
control panel module 30
screen 3
LED
indicators 21
information 126
LEDs 2, 21
diagnostic 127
system board 126
line conditioners 11
local control panel 3, 30
location
drive bays 5
fan module 5
memory slots 5
PCI riser assembly 5
power supply cage 5
processor air duct 5
lock
Kensington 4
key 2, 42
location 2, 4

M
Main menu
BIOS Setup utility 108
maintenance
cleaning 26
cleaning case 26
cleaning keyboard 27
cleaning screen 27
Gateway Server Manager 29
general guidelines 26
recording BIOS configuration 28
master boot record 137
memory
installing 66
location 6
map 145
troubleshooting 137
messages 121
monitor

178

cleaning 27
port 4
troubleshooting 137
motherboard
see system board
mouse port 4

N
network jack 4
NMI 123
non-maskable interrupt 2, 123

O
onboard RAID
configuring 62
onboard SCSI RAID 62
opening case 42
operating system setup 24
optional control panel 3

P
panel
I/O 4
LCD 30
local control 3, 30
password
resetting BIOS 114
supervisor 29
user 29
PCI card
see card
PCI interrupt routing 146
PCI riser assembly
installing 69
removing 69
PCI riser connector
installing 71
removing 71
ports
see connections
POST (power-on self-test) 21
POST code checkpoints
diagnostic LEDS 128
power
auxiliary connector 6
button 2, 20, 22

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cord connector 4, 6
indicator 2, 21
LED 2, 21
line conditioners 11
main connector 6
protecting from surges 11
reset button 2
source problems 11
static electricity 41
surge protectors 11
troubleshooting 138
uninterruptible power supply (UPS) 11
power distribution board
installing 90
power supply
installing 88
manageability connector 6
uninterruptible 11
power-on self-test 21
processor
heat sink 82
installing 82
removing air dam 46
replacing 82
troubleshooting 139

R
rack mount kit 12
rack mounting server 12
RAID drives
installing 60
RAM
see memory
rear fan 4
recovering
BIOS 110
removing
CD or DVD drive 56
diskette drive (converted hard drive bay)

55
fan module 76
PCI expansion card 73
PCI riser assembly 69
PCI riser connector 71
processor air dam 46
see installing

see removing
server from cabinet 19
replacing
see installing
reset button 2
resetting
BIOS 113
resources
interrupts 145
memory map 145
riser card 6, 69, 72, 73
RJ-45 serial port 4
configuring 23
rolling BIOS 109

S
safety
general precautions 10, 168
guidelines for troubleshooting 120
static electricity 41
screen
cleaning 27
LCD 3
troubleshooting 137
SCSI
backplane 7
connector 4, 6
drive location 2
ID 60
installing drives 60
SDRAM
see memory
security
locking server 29
set passwords 29
setting up in BIOS 29
supervisor password 29
system 29
user passwords 29
using password 29
Security menu
BIOS Setup utility 108
security switch connector
location 6
serial number 118
serial port 4

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server
back 4
identifying 34
interior 5
mounting 12
removing from cabinet 19
starting 20
turning off 22
turning on 20
Server menu
BIOS Setup utility 108
setting up
hardware 10
operating system 24
safety precautions 10, 26, 168
Setup utility
see BIOS Setup utility
slots
memory 6
specifications 142, 148
electronic 145
environmental 144
system 142
system board 143
standard control panel 2
starting server 20
static electricity 41
status indicator 21
supervisor password
see administrator password
support
telephone 8
surge protector 11
system 142
administration 29
control 29
ID indicator 2, 4, 34
interrupts 145
management 29
security 29
specifications 142
startup 20
system board
components 6
connectors 6
installing 102

180

replacing 102
specifications 143
system board LEDs 126
System Companion CD 8, 38
system configuration
protecting with passwords 29
system recovery
recording BIOS configuration 28

T
tape drive
cleaning 27
location 2
technical support
Customer Care 118
resources 118
tips before contacting 118
telephone support 8, 118
training
CD 119
Gateway Learning Libraries 119
troubleshooting
add-in card 135
battery 124
beep codes 124
BIOS 135
card 135
CD drive 135
diagnostic LEDs 127
error messages 121
expansion card 135
general guidelines 123
general safety guidelines 120
hard drive 136
Internet connection 137
keyboard 137
LED information 126
master boot record 137
memory 137
monitor 137
power 138
power source problems 11
processor 139
safety guidelines 120
SCSI drive 136
technical support 118

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telephone support 118
video 137
turning off server 22
turning on server 20

U
uninterruptible power supply (UPS) 11
updating the BIOS 109
UPS 11
USB ports 4
internal connector 6
location 2, 4
user password 29
utilities
BIOS Setup 107

V
VGA port 4

W
Web site
Gateway 8

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182

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A MAN 9415 USR GDE R0 03/05

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Title                           : Gateway 9415 Server User Guide
Creator                         : Gateway - Information Solutions
Description                     : Gateway 9415 (Alexander) Server
Author                          : Gateway - Information Solutions
Subject                         : Gateway 9415 (Alexander) Server

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Gateway 9415 Users Manual Server User Guide

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