Gateway Ak Mfatxaegwsp E 6100 Users Manual

Gug-Gateway-1-0-En-E-6100 gug-gateway-1-0-en-e-6100

E-6100 to the manual acea0283-a95a-498c-a692-04fe0df35f45

2015-02-02

: Gateway Gateway-Ak-Mfatxaegwsp-E-6100-Users-Manual-403353 gateway-ak-mfatxaegwsp-e-6100-users-manual-403353 gateway pdf

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Your Gateway Computer
Customizing Troubleshooting
E-6100 user's guide
i
Contents
1 Checking Out Your Gateway E-6100 Computer . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . 19
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . 20
3Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Do More With Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4 Using Drives and Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Copying a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
ii
Creating a data CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Copying music tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Creating a music CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
6 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
7 Upgrading Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Adding or replacing a diskette, CD, or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . .97
iii
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
iv
A E-6100 Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Section 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .163
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
1
1
Checking Out
Your Gateway
E-6100 Computer
This chapter introduces you to the basic features of your
Gateway E-6100 computer. Read this chapter to learn:
■How to identify the features of your Gateway
computer
■How to locate your computer’s model and serial
number
■How to locate the Microsoft Certificate of Authenticity
■How to locate the specifications for your computer
■What accessories are available for your computer
2
Chapter 1: Checking Out Your Gateway E-6100 Computer
www.gateway.com
Front
Your computer may contain any of the following components.
3.5-inch drive bay cover
CD/DVD/recordable drive
CD/DVD eject button
Diskette eject button
Diskette drive
Power button
USB ports
IEEE 1394 port
(optional)
5.25-inch drive bay cover
5.25-inch drive bay cover
3
Front
www.gateway.com
Component Icon Description
CD/DVD/recordable
drive
Use this drive to listen to audio CDs, install games and
programs, watch DVDs, and store large files onto recordable
CDs and DVDs (depending on drive type). For more
information, see “Using the CD or DVD drive” on page 34.
This drive may be a CD, CD-RW, DVD, DVD+RW, or
DVD-RAM/-RW/CD-RW drive. To identify your drive type and
for more information about your drive, see “Identifying drive
types” on page 34.
5.25-inch drive bay
cover
Remove this cover to install an additional 5.25-inch drive.
Diskette drive Use this drive to store smaller files on diskettes. For more
information, see “Using the diskette drive” on page 32.
IEEE 1394 port
(optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital video camera) into this 4-pin
IEEE 1394 port.
Power button Press this button to turn the power on or off. You can also
configure the power button to operate in Standby/Resume
mode or Hibernate mode. For more information on changing
the power button setting, see “Power management” on
page 70.
CD/DVD eject button Press this button to open the CD or DVD drive tray.
Diskette eject button Press this button to eject an inserted diskette.
USB ports USB 2.0 Plug USB (Universal Serial Bus) devices (such as a digital
camera) into these ports.
The front USB ports are USB v2.0.
Any USB device will work in any USB port.
3.5-inch drive bay
cover
Remove this cover to install an additional 3.5-inch drive.
4
Chapter 1: Checking Out Your Gateway E-6100 Computer
www.gateway.com
Back
Your computer may contain any of the following components.
Modem jack
(optional)
Rear out
(Line out 2) jack
(optional)
Monitor port
Parallel port
Serial port
USB ports
PS/2 keyboard port
PS/2 mouse port
Voltage switch
Power connector
Audio input (Line in) jack
(optional)
Microphone jack (optional)
Headphone/analog
speakers (Line out 1) jack
(optional)
Case cover
shipping screw
USB ports Ethernet
(network) jack
Add-in card retention
thumbscrew
Digital speakers (Digital out)
jack (optional)
IEEE 1394 port
(optional)
Kensington lock slot
TV jack
Product label
Microsoft Certificate
of Authenticity
5
Back
www.gateway.com
Component Icon Description
Product label Your computer’s serial and model number.
Power connector Plug the power cable into this connector.
Voltage switch Before turning on your computer, make sure that this
switch is in the correct position for the correct voltage. The
switch is preset at the factory with the correct voltage for
your area.
In the United States, the utility power is supplied at a
nominal 115 volts at 60 Hz. The power supply should
always be set to this when your computer is operating in
the United States. In other areas of the world, such as
Europe, the utility power is supplied at 230 volts at 50 Hz.
If your computer is operating in an environment such as
this, the voltage switch should be moved to 230.
Microsoft Certificate of
Authenticity
The Microsoft Certificate of Authenticity (COA) contains
your Windows product key.
PS/2 mouse port Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port Plug a PS/2 keyboard into this port.
USB ports USB 1.1
USB 2.0
Plug USB (Universal Serial Bus) devices (such as a
mouse, keyboard, or printer) into these ports.
The rear USB ports are both USB v1.1 and USB v2.0.
Look at the icons on the rear ports to determine which are
USB v1.1 and which are USB v2.0.
Any USB device will work in any USB port.
Serial port Plug a serial device (such as a digital camera) into this
port.
Parallel port Plug a parallel device (such as a printer) into this port.
TV jack Plug a television into this port.
Modem jack
(optional)
Plug a modem cable into this jack.
6
Chapter 1: Checking Out Your Gateway E-6100 Computer
www.gateway.com
Headphone/analog
speakers (Line out 1)
jack
(optional)
Plug powered, analog front speakers, an external
amplifier, or headphones into this jack. This jack is
color-coded green.
IEEE 1394 port
(optional)
Plug an IEEE 1394 (also known as Firewire or i.Link)
device (such as a scanner or hard drive) into this 6-pin
IEEE 1394 port.
Rear out (Line out 2)
jack
(optional)
Plug powered, analog rear speakers or an external
amplifier into this jack. This jack is color-coded black.
Kensington™ lock slot Secure your computer to an object by connecting a
Kensington cable lock to this slot.
Case cover shipping
screw
Remove this screw before opening the case.
Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such
as a DSL or cable modem) into this jack.
Monitor port Plug a monitor into this port.
Add-in card retention
thumbscrew
Remove this screw when adding or replacing add-in cards.
Microphone jack
(optional)
Plug a microphone into this jack. This jack is color-coded
red or pink.
Digital speakers
(Digital out) jack
(optional)
Plug digital speakers into this jack. You can also use this
jack for an analog center speaker or analog subwoofer.
This jack is color-coded orange.
Audio input (Line in)
jack
(optional)
Plug an external audio input source (such as a stereo) into
this jack so you can record sound on your computer. This
jack is color-coded blue.
Component Icon Description
7
Identifying your model
www.gateway.com
Identifying your model
Gateway model number
The label on the back of your computer case contains information that
identifies your computer model. The label also contains your serial number.
Gateway Technical Support will need this information if you call for assistance.
Gateway serial number
You can locate the Gateway serial number:
■Printed on a white sticker on the front or top of your computer case.
■Printed on the customer invoice that came with your computer. The
invoice also contains your customer ID number.
■Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then
click View product serial number.
Important The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.
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Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back or side of your
computer case includes the product key code for your operating system.
9
Finding your specifications
www.gateway.com
Finding your specifications
For more information about your computer, such as memory size, memory type,
and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s
eSupport page at support.gateway.com. The eSupport page also has links to
additional Gateway documentation and detailed specifications.
In Windows XP, view your computer’s serial number or check your
specifications by clicking Start, Help and Support, then clicking My Computer Info.
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You can also find out more about your computer at the Gateway eSupport site.
Visit support.gateway.com. For more information, see “Using eSupport” on
page 29.
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Accessories
www.gateway.com
Accessories
Gateway offers various accessories that can help you make the most of using
your computer. To order accessories, visit the Accessory Superstore at
accessories.gateway.com.
Networking kit
With a networking kit, you can network (link) two or more computers in your
home. After you have set up a “home” network, you can access the files, drives,
and printers on linked computers, play multiplayer games, and even share one
Internet connection.
Two types of networking kits are available. Wireless networking kits use radio
frequency to link your computers wirelessly. Ethernet networking kits use
network cabling to link your computers.
Imaging equipment
A digital camera lets you take pictures that you can view and edit on your
computer.
A digital video camera lets you take videos and pictures that you can view and
edit on your computer.
A scanner copies an image, such as a graphic or document, then stores the copy
in a file.
You can attach your digital photographs or scanned images to e-mail messages
or post them on a Web site.
Printers
You can attach almost any type of printer to your computer. The most common
types are inkjet and laser printers, which print in color or in black and white.
Inkjet printers and cartridges are relatively inexpensive, but they are slower than
laser printers. Using an inkjet color printer, you can print pictures, banners,
and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but they usually print much
faster than inkjet printers. Laser printers are better than inkjet printers when
you are printing large documents.
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Storage Devices
If you need additional storage space or you want to back up your files, you
can add storage devices to you computer.
With a recordable CD or DVD drive, you can free up hard drive space by backing
up files, then removing them from your hard drive. Writable CDs can hold as
much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data.
For more information about using recordable drives, see “Creating CDs and
DVDs” on page 37.
Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store
100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files
you do not use so you can remove them from your hard drive. Zip drives also
provide an easy way to transfer files between computers (if both computers have
internal Zip drives or if you have one external, portable Zip drive).
If you need to back up your entire system, you probably need a tape backup
(TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store
data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of
data.
If you want to increase your internal storage space, try adding a second hard
drive or replacing your existing hard drive with a larger drive. For more
information about installing a larger drive, see “Adding or replacing a hard
drive” on page 100.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of
memory. If your programs are running more slowly than you think they should,
try adding more memory. For more information, see “Installing memory” on
page 115.
Uninterruptible power supplies
A standby, uninterruptible power supply (UPS) protects your computer from
data loss during a total power failure. A UPS uses a battery to keep your
computer running temporarily during a power failure so you can save your work
and shut down your computer correctly. A UPS may also provide protection
from power surges. For information, see “Setting up an uninterruptible power
supply” on page 76.
2
13
Setting Up Your
Computer
This chapter provides basic information about your
Gateway computer. Read this chapter to learn how to:
■Use your computer safely
■Start and turn off your computer
■Restart (reboot) your computer
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Protecting from power source
problems
During a power surge, the voltage level of electricity coming into your computer
can increase to far above normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by connecting them to a surge
protector, which absorbs voltage surges and prevents them from reaching your
computer.
An uninterruptible power supply (UPS) supplies battery power to your computer
during a power failure. Although you cannot run your computer for an
extended period of time with a UPS, a UPS lets you run your computer long
enough to save your work and shut down your computer normally. For more
information, see “Setting up an uninterruptible power supply” on page 76.
Warning High voltages can enter your computer through both the
power cord and the modem connection. Protect your
computer by using a surge protector. If you have a
telephone modem, use a surge protector that has a
modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.
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Starting your computer
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Starting your computer
To start your computer:
1Connect the cables to your computer using the setup poster.
2Turn on the monitor.
3Turn on your computer and speakers.
4If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.
5Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
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Turning off your computer
To turn off your computer in Windows XP:
1Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.
2Click Turn Off. Windows shuts down and turns off your computer.
To turn off your computer in Windows 2000:
1Click Start, then click Shut Down. The Shut Down Windows dialog box opens.
2Click the arrow button to open the What do you want your computer to do
list, then click Shut down.
3Click OK. Windows shuts down and turns off your computer.
Tips & Tricks When you turn off your computer, certain components in
the power supply and system board remain energized. In
order to remove all electrical power from your computer,
unplug the power cord and modem cable from the wall
outlets. We recommend disconnecting the power cord and
modem cable when your computer will not be used for long
periods.
Important If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press and
hold the power button for about five seconds, then
release it.
Important If for some reason you cannot use the Shut Down option
in Windows to turn off your computer, press and hold the
power button for about five seconds, then release it.
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Restarting (rebooting) your computer
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Restarting (rebooting) your
computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
(reboot) your computer.
To close unresponsive programs and restart your computer:
1Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window
opens.
2Click the Applications tab, then click the program that is not responding.
3Click End Task.
4If your computer does not respond, turn it off, wait ten seconds and turn
it on again.
Important If your computer does not turn off, press and hold the
power button for about five seconds, then release it.
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Working safely
Before using your computer, read the following recommendations for setting
up a safe and comfortable work area and avoiding discomfort and strain.
Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the monitor screen or
shine directly into your eyes.
■Position the computer desk and monitor so you can avoid glare on your
screen and light shining directly into your eyes. Reduce glare by installing
shades or curtains on windows, and by installing a glare screen filter on
your monitor.
■Use soft, indirect lighting in your work area. Do not use your computer
in a dark room.
■Avoid focusing your eyes on your computer screen for long periods of time.
Look away from your computer occasionally, and try to focus on distant
objects.
Top of screen is not
higher than eye level
Feet are flat on the floor
Hands and
arms are
parallel to
the floor
Screen is
perpendicular to
your line of sight
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Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the
desk is the appropriate height and the chair helps you maintain good posture.
■Select a flat surface for your computer desk.
■Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If
the desk is not adjustable or is too tall, consider using a keyboard drawer.
■Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
■Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
■Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the
back of your thighs.
■Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.
Setting up your computer and computer
accessories
■Set up the monitor so the top is no higher than eye level, the monitor
controls are within reach, and the screen is tilted to be perpendicular to
your line of sight.
■Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
■Set paper holders at the same height and distance as the monitor.
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Sitting at your computer
■Avoid bending, arching, or angling your wrists. Make sure that they are
in a relaxed position when you type.
■Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
■Take breaks to stand and stretch your legs.
■Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive
strain
■Vary your activities to avoid excessive repetition.
■Take breaks to change your position, stretch your muscles, and relieve your
eyes.
■Find ways to break up the work day, and schedule a variety of tasks.
3
21
Getting Help
This chapter tells you about additional information
resources available to help you use your computer. Read
this chapter to learn how to access:
■HelpSpot™
■Do More With Gateway
■Online help
■Gateway Web site
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HelpSpot
Your computer may include HelpSpot, an easily accessible collection of help
information, troubleshooters, instructional videos, and automated support. Use
HelpSpot to answer questions about Windows and to help you quickly discover
and use the many features of your Gateway computer. HelpSpot also has an
area called Who to contact for help that helps you find the right resource at
Gateway to answer your questions or help solve your problems.
To start HelpSpot in Windows XP:
■Click Start, then click Help and Support. HelpSpot opens.
If this is the first time you have started HelpSpot, you may experience a
brief wait while HelpSpot builds the help database, then HelpSpot displays
an introductory video.
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HelpSpot
www.gateway.com
You can find help information by clicking a link, performing a search, or
browsing the index. To learn about using your Gateway computer, your mouse,
and other tasks, click the Using your Gateway computer link on the HelpSpot main
page.
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Searching for a topic
To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search
box located at the top of any HelpSpot screen, then click the arrow button.
For each search, you receive the following search result types:
■Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
■Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the Search box.
■Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
■Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the Search box. You must be
connected to the Internet to search for and access these topics.
Search box
Search results
header
Search results
headers
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HelpSpot
www.gateway.com
To view a list of your search results, click the results header for the type of results
you want to view.
To view a topic, click the topic name in the Search Results list.
HelpSpot videos
HelpSpot contains several short videos to help introduce you to new concepts
or show you how to perform various tasks.
To play a HelpSpot video:
■To watch a video in HelpSpot, click Video and online tutorials on the
HelpSpot home page, then click a video title. The video plays.
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Do More With Gateway
Your computer may include Do More With Gateway, a tool that provides
additional information about using your Gateway computer for digital music,
digital photography, digital video, gaming, and other programs. To access Do
More With Gateway in Windows XP, click Start, then click Do More With Gateway.
Click the topics listed on the left-side of the page to learn more about the
software already installed on your computer, as well as, partnerships and special
offers available through Gateway.
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Online help
www.gateway.com
Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking
a Help button.
You can search for information by viewing the help contents, checking the
index, searching for a topic or keyword, or browsing through the online help.
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Gateway Web site
Gateway’s online support is available 24 hours per day, 7 days per week and
provides the most current drivers, product specifications, tutorials, and
personalized information about your system. Visit the Gateway eSupport
Web site at support.gateway.com.
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Gateway Web site
www.gateway.com
Using eSupport
The eSupport site is divided into four major areas:
■Support Home
■Downloads
■Contact Us
■Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into
the My System Information box, then click GO, or click Look up my serial number
for me. For more information, see “Finding your specifications” on page 9.
The Support Information link lets you access product documentation,
specifications, and manuals. By entering your serial number, you get specific
documents related to your system. You can also browse through the reference
area to locate an article specific to the question you have.
The Tutorials link lets you access an extensive library of how-to articles and
videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your system.
Click All Downloads to walk through a step-by-step wizard to locate your drivers.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
numbers” on page 152.
Account Info tab
The Account Info tab contains support for non-technical issues, like the status
of your order or changing your account address.
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4
31
Using Drives and
Multimedia
This chapter provides information on using the multimedia
capabilities of your computer. Read this chapter to learn
how to:
■Use the diskette drive
■Use the CD or DVD drive
■Record your own CDs and DVDs
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Using the diskette drive
The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.
Warning Do not expose diskettes to water or magnetic fields.
Exposure could damage the data on the diskette.
Eject button
Activity light
Diskette drive
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Using the diskette drive
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To use a diskette:
1Insert the arrow-marked end of a diskette into the diskette drive with the
label side facing up. The diskette locks into the drive and the diskette eject
button pops out.
2To access a file on the diskette in Windows XP, click Start, then click My
Computer. Double-click the drive letter (for example, the A: drive), then
double-click the file name.
- OR -
To access a file on the diskette in Windows 2000, double-click the My
Computer icon, the drive letter (for example, the A: drive), then double-click
the file name.
3To remove the diskette, make sure that the drive activity light is off, then
press the diskette eject button.
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Using the CD or DVD drive
You can use your computer to enjoy a wide variety of multimedia features.
Identifying drive types
Look on the front of the drive for one or more of the following logos. Your
drive may be a combo drive with multiple logos and multi-functionality.
If your drive has this logo... Your drive type is a... Use your drive to...
CD drive Install programs, play audio
CDs, and access data.
- OR - CD-RW drive Install programs, play audio
CDs, access data, and create
CDs.
You can only write to a CD-R
disc once. You can write to and
erase CD-RW discs multiple
times. For more information,
see “Creating CDs and DVDs”
on page 37.
DVD drive Install programs, play audio
CDs, play DVDs, and access
data.
DVD-RAM/-RW Drive Install programs, play audio
CDs, play DVDs, access data,
and record video and data to
DVD-RAM, DVD-R, or
DVD-RW discs. For more
information, see “Creating CDs
and DVDs” on page 37.
DVD+RW Install programs, play audio
CDs, play DVDs, access data,
and record video and data to
DVD+R, or DVD+RW discs. For
more information, see “Creating
CDs and DVDs” on page 37.
RECORDER
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Using the CD or DVD drive
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Inserting a CD or DVD
Important Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
CD or DVD drive
Eject button
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To insert a CD or DVD:
1Press the eject button next to the CD or DVD drive. The CD or DVD drive
tray opens.
2Place the disc in the tray with the label facing up.
3Press the eject button again. The CD or DVD drive tray closes.
Important When you place a single-sided disc in the tray, make sure
that the label side is facing up. If the disc has two playable
sides, place the disc so the name of the side you want to
play is facing up.
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Creating CDs and DVDs
You can use Nero Express to copy tracks from a music CD to your hard drive,
copy or create data CDs and DVDs, create music CDs, create video DVDs, and
more.
Important We recommend that you do not use your computer for
other tasks while creating CDs or DVDs.
Important If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you
may be violating copyright law and be subject to payment
of damages and other remedies. If you are uncertain about
your rights, contact your legal advisor.
Important Some CDs have copy protection software. You cannot
create MP3 files from these CDs and you may not be able
to listen to these CDs on your computer.
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Copying a CD or DVD
To copy a music CD, data CD, or data DVD:
1Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click
Nero Express. Nero Express opens.
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Creating CDs and DVDs
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2Click Copy entire disc. The Select source and destination screen opens.
3Insert the music CD or data CD or DVD you want to copy into your
recordable drive. If you have two drives, insert the disc in your
non-recordable drive.
4Click the arrow to open the Source drive list, then click the drive that
contains your source disc.
5Click the arrow to open the Destination drive list, then click your recordable
drive.
6If you have two CD or DVD drives, click to select the Quick copy check box.
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7Click Burn. The Nero’s Title and CD Database dialog box opens.
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Creating CDs and DVDs
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8Wait until the dialog box closes.
- OR -
Click Cancel.
The Burning Process screen opens. If you are using one drive, Nero Express
copies the tracks or files to your hard drive. If you are using two drives,
Nero Express copies the tracks from the source disc to the blank, recordable
disc.
9If you are using one drive, a message prompts you to insert a CD or DVD.
Remove the source CD or DVD, insert a blank, writable CD or DVD, then
wait for the message box to close. Nero Express copies the files from your
hard drive to the writable CD or DVD.
10 When a message tells you that the recording is complete, click OK.
11 Click Next to return to the main Nero Express screen.
12 Click Exit.
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Creating a data CD or DVD
To create a data CD or DVD:
1Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click
Nero Express. Nero Express opens.
2Insert a blank, writable CD or DVD into your recordable drive.
3If a dialog box opens, click Take no action, then click OK.
4Move your pointer over Data, then click Data Disc. The Disc Content screen
opens.
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Creating CDs and DVDs
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5Click Add. The Select Files and Folders dialog box opens.
6Browse to the folder that contains the files you want to add. You can click
the arrow to open the Location list, then click a drive or folder, or you can
click folders in the Name list. Press and hold the CTRL key to select multiple
files.
7Click Add. You can continue to select files and click Add.
8After you select all your files, click Finished.
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9Click Next. The Final Burn Settings screen opens.
10 Click the arrow to open the Current recorder list, then click your recordable
drive.
11 Click Burn. The Burning Process screen opens and Nero Express burns the
files to the CD.
12 When a message tells you that the recording is complete, click OK.
13 Click Next to return the main Nero Express screen.
14 Click Exit.
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Creating CDs and DVDs
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Copying music tracks
To copy music CD tracks to your hard drive:
1Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click
Nero Express. Nero Express opens.
2Insert the music CD that has the tracks you want to copy into your CD
drive.
3If an Audio CD dialog box opens, click Take no action, then click OK.
4Click More. The Nero Toolbar opens.
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5Click the Save Tracks icon. The Nero’s Title and CD Database dialog box
opens.
6Wait until the dialog box closes.
- OR -
Click Cancel.
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Creating CDs and DVDs
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7If a message box opens, click OK. The Save Tracks dialog box opens.
8Click the arrow button to open the Output file format list, then click the
format you want for the saved tracks.
9To record all the tracks, click GO. The recording process begins.
- OR -
To record selected tracks, hold down the CTRL key, click the tracks you
want, then click GO. The recording process begins.
10 After the recording is complete, click Close.
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Creating a music CD
To create a music CD:
1Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click
Nero Express. Nero Express opens.
2Insert a blank, writable CD into your recordable drive.
3If a dialog box opens, click Take no action, then click OK.
4Move your pointer over Music, then click one of the following options:
■Audio CD to create a music CD that will play on all CD players. Nero
Express converts MP3 and WMA files to Audio CD format.
■Audio and Data CD to create a CD that contains tracks and data files.
You can play the music files in a CD player and you can view all files
on your computer.
■MP3 Disc to create a CD using MP3 files. You can play the CD on your
computer or a player that supports MP3 files.
■WMA disc to create a CD using WMA files. You can play the CD on
your computer or a player that supports WMA files.
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The screen you use to add files opens.
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5Click Add. The Select Files and Folders dialog box opens.
6Browse to the folder that contains the files you want to add. You can click
the arrow to open the Location list, then click a drive or folder, or you can
click folders in the Name list. Press and hold the CTRL key to select multiple
files.
7Click Add. You can continue to select files and click Add.
8After you select all your files, click Finished.
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9Click Next. The Final Burn Settings screen opens.
10 Click the arrow to open the Current recorder list, then click your recordable
drive.
11 Click Burn. The Burning Process screen opens and Nero Express burns the
files to the CD.
12 When a message tells you that the recording is complete, click OK.
13 Click Next to return the main Nero Express screen.
14 Click Exit.
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Advanced features
In addition to Nero Express, you can use:
■Nero BackItUp to create a backup of files on your hard drive, then use
BackItUp to restore the files you backed up in case of a hard drive failure,
virus, or other problem.
■Nero CD-DVD Speed to test your CD and DVD drives for transfer rates,
load and eject times, seek and access times, and more.
■Nero Cover Designer to create labels for your CDs and DVDs, covers for
your CD and DVD cases, booklets to include with your CDs and DVDs,
and more.
■Nero DriveSpeed to control CD or DVD drive read speed and spin down
time.
■Nero InfoTool to find out about your drive capabilities and your computer
configuration.
To use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero
Programs, then click the program you want.
For more information, see the online help in the programs and the online user’s
guides. To access the user’s guides, click Start, All Programs, Burn a CD or Data
DVD, User’s Guides, then click the guide you want.
5
53
Maintaining Your
Computer
This chapter provides basic information about maintaining
your computer hardware and software. Read this chapter
to learn how to:
■Care for your computer
■Create an emergency startup diskette
■Protect your computer from viruses
■Manage hard drive space
■Back up files
■Clean your computer
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Caring for your computer
To extend the life of your system:
■Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
■When transporting your computer, we recommend that you put it in the
original packaging materials.
■Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
■Avoid subjecting your computer to extreme temperature changes. The case
can become brittle and easy to break in cold temperatures and can melt
or warp in high temperatures. Damage due to either extreme is not covered
by your warranty. As a general rule, your computer is safest at temperatures
that are comfortable for you.
■Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs
that are not covered under your warranty.
■Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.
Use the following table to set up a regular maintenance schedule.
Maintenance task Immediately
after purchase
Monthly When needed See...
Check for viruses X X page 55
Manage hard drive space X page 58
Clean up hard drives X X page 59
Scan hard drive for errors X X page 60
Defragment hard drive X X page 62
Back up files X X page 64
Clean computer X page 66
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Protecting your computer from
viruses
A virus is a program that attaches itself to a file on a computer, then spreads
from one computer to another. Viruses can damage data or cause your computer
to malfunction. Some viruses go undetected for a period of time because they
are activated on a certain date.
Protect your computer from a virus by:
■Using the Norton® AntiVirus program to check files and programs that are
on diskettes, attached to e-mail messages, or downloaded from the
Internet.
■Checking all programs for viruses before installing them.
■Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.
■Periodically updating the Norton AntiVirus program to protect against the
latest viruses.
Help and
Support
For more information about protecting your computer
against viruses in Windows XP, click Start, then click Help
and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.
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To scan for viruses:
1Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003.
Norton AntiVirus opens.
2Click Scan for Viruses.
3Click the type of scan you want to make in the Scan for Viruses area, then
under Actions, click Scan.
Scan for
viruses
Scan
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To remove a virus:
1If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.
2Turn off your computer and leave it off for at least 30 seconds.
3Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
1Make sure that you are connected to the Internet.
2Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus. The LiveUpdate wizard opens.
3Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4When the program has finished, click Finish.
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Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.
Checking hard drive space
To check hard drive space:
1In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2Right-click the drive that you want to check for available file space, then
click Properties. Drive space information appears.
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Using Disk Cleanup
Delete unnecessary files, such as temporary Windows files, to free hard drive
space.
To use the Windows Disk Cleanup program:
1In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click Properties. The Properties dialog box opens at the
General tab.
3Click Disk Cleanup. The Disk Cleanup dialog box opens.
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4Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the
descriptions in the Disk Cleanup dialog box.
5Click OK, then click Yes.
Checking the hard drive for errors
The Error-checking program examines the hard drive for physical flaws and file
and folder problems. This program corrects file and folder problems and marks
flawed areas on the hard drive so Windows does not use them.
If you use your computer several hours every day, you probably want to run
Error-checking once a week. If you use your computer less frequently, once a
month may be adequate. Also use Error-checking if you encounter hard drive
problems.
To check the hard drive for errors:
1In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click Properties. The Properties dialog box opens.
Help and
Support
For more information about keeping the hard drive space
free of unnecessary files in Windows XP, click Start, then
click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search
box , then click the arrow.
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3Click the Tools tab.
4Click Check Now.
5Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes.
After Windows has finished checking the drive for errors, it provides a
summary of the problems that it found.
6Correct any problems that are found by following the on-screen
instructions.
7Click OK.
Help and
Support
For more information about checking the hard drive for
errors in Windows XP, click Start, then click Help and
Support.
Type the keyword checking for disk errors in the
HelpSpot Search box , then click
the arrow.
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Defragmenting the hard drive
When working with files, sometimes Windows divides the file information into
pieces and stores them in different places on the hard drive. This is called
fragmentation, and it is normal. In order for your computer to use a file,
Windows must search for the pieces of the file and put them back together.
This process slows the hard drive performance.
The Disk Defragmenter program organizes the data on the drive so each file is
stored as one unit rather than as multiple pieces scattered across different areas
of the drive. Defragmenting the information stored on the drive can improve
hard drive performance.
While the Disk Defragmenter program is running, do not use your keyboard
or mouse because using them may continuously stop and restart the
defragmenting process. Also, if you are connected to a network, log off before
starting Disk Defragmenter. Network communication may stop the
defragmentation process and cause it to start over.
To defragment the hard drive:
1In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the My Computer icon. The My Computer
window opens.
2Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click Properties. The Properties dialog box opens.
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3Click the Tools tab.
4Click Defragment Now.
5If Disk Defragmenter does not start automatically, click Defragment or Start.
Disk Defragmenter shows its progress on the computer display. When
finished, Disk Defragmenter asks if you want to quit the program.
6Click Close or Yes, then click the X in the top-right corner to close the Disk
Defragmenter window.
Help and
Support
For more information about defragmenting the hard drive
in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot
Search box , then click the arrow.
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Backing up files
Backing up files and removing them from the hard drive frees space for new
files on the hard drive. It also protects you from losing important information
if the hard drive fails or you accidentally delete files.
You should back up your files regularly to a writable CD (if you have a recordable
drive) or to diskettes. Use a backup device, such as a recordable drive or tape
drive, to do a complete hard drive backup. For more information, see “Creating
CDs and DVDs” on page 37. If you do not have a high-capacity backup device
and you want to purchase one, you can contact Gateway’s Add-on Sales
department or visit the Accessories Store at accessories.gateway.com.
Using the Scheduled Task Wizard
The Scheduled Task Wizard lets you schedule maintenance tasks such as
running Disk Defragmenter and Error-checking.
Help and
Support
For more information about backing up files in
Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search
box , then click the arrow.
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To start the Scheduled Task Wizard:
1Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tasks. The Scheduled Tasks window opens.
2Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.
3Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.
Important Your computer must be on during scheduled tasks. If your
computer is off, scheduled tasks will not run.
Help and
Support
For more information about using the Scheduled Tasks
Wizard in Windows XP, click Start, then click Help and
Support.
Type the keyword Scheduled Task Wizard in the
HelpSpot Search box , then click
the arrow.
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Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your
system performing at its best. You may want to gather these items and put
together a computer cleaning kit:
■A soft, lint-free cloth
■Glass cleaner (not for use on LCD panels)
■An aerosol can of air that has a narrow, straw-like extension
■Isopropyl alcohol
■Cotton swabs
■A CD or DVD drive cleaning kit
Cleaning the exterior
Always turn off your computer and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean your computer and other parts of your
system. Do not use abrasive or solvent cleaners because they can damage the
finish on components.
Your computer is cooled by air circulated through the vents on the case, so keep
the vents free of dust. With your computer turned off and unplugged, brush
the dust away from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the inside your
computer.
Warning When you shut down your computer, the power turns off,
but some electrical current still flows through your
computer. To avoid possible injury from electrical shock,
unplug the power cord and modem cable from the wall
outlets.
Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of water and isopropyl alcohol.
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Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the
keyboard upside down. Let the liquid drain, then let the keyboard dry before
trying to use it again. If the keyboard does not work after it dries, you may
need to replace it.
Cleaning the monitor screen
If your monitor is a flat panel display, use a soft cloth and water to clean the
monitor screen. Squirt a little water on the cloth (never directly on the screen),
and wipe the screen with the cloth.
- OR -
If your monitor is not a flat panel display, use a soft cloth and glass cleaner to
clean the monitor screen. Squirt a little cleaner on the cloth (never directly on
the screen), and wipe the screen with the cloth.
Warning The monitor screen is made of specially coated glass and
can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
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Cleaning the mouse
If the mouse pointer begins moving erratically across the computer screen or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
Clean your optical mouse by wiping the bottom of the mouse with a damp
lint-free cloth.
To clean your trackball mouse:
1Turn the mouse upside down.
2Rotate the retaining ring on the bottom of the mouse counter-clockwise,
then remove the retaining ring and mouse ball.
3Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
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4Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
5Replace the mouse ball and lock the retaining ring into place.
Help and
Support
For a video tutorial about cleaning the mouse in
Windows XP, click Start, then click Help and Support.
Type the keyword Video tutorials in the HelpSpot Search
box , then click the arrow.
Click Cleaning the mouse.
Mouse rollers
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Power management
Computer equipment can account for a significant portion of energy use in the
home and office environment. You may not want to shut down your computer
each time you leave it, especially if you plan to be away for only a short time.
Windows lets you use the following modes to conserve energy when the system
is not in use:
■Standby – while your computer is in Standby mode, it switches to a low
power state where devices, such as the monitor and drives, turn off and
the entire system uses less power.
Always save your work before using Standby mode. In Standby mode, your
computer reduces or turns off the power to most devices except memory.
However, the information in the memory is not saved to the hard drive.
If power is interrupted, the information is lost.
■Hibernate – (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your computer completely off.
The next time you turn on your computer, it reads the memory
information from the hard drive and opens the programs and documents
that were open when you activated Hibernate mode. For more information,
see “Activating and using Hibernate mode” on page 75.
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Using power saving modes
Changing power settings
You can change power management settings, such as the power button function
and power-saving timers, by changing power settings in Windows. You can also
adjust power schemes and adjust advanced power settings.
Power schemes (groups of power settings) let you change power saving options
such as when the monitor or hard drive is automatically turned off. You can
select one of the defined power schemes or create a custom power scheme.
Advanced power settings let you assign different power saving modes to the power
button.
If your computer
is...
...and you want
to...
...then
On Enter
Standby mode
In Windows XP, click Start, Turn off computer, then
click Standby.
- OR -
In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Standby. Click OK.
On Enter Hibernate
mode (must be
activated)
In Windows XP, click Start, then click
Turn Off Computer. Press and hold SHIFT, then click
Hibernate.
- OR -
In Windows 2000, click Start, then click Shut Down.
Click the arrow button to open the What do you want
your computer to do list, then click Hibernate. Click
OK.
In Standby
mode
Exit Standby mode Move the mouse or press a key on your keyboard.
In Hibernate
mode
Exit Hibernate
mode
Press the power button.
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Changing the power scheme
To change the power scheme:
1In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR -
In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
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3Click the arrow button to open the Power Schemes list, then click the power
scheme you want.
- OR -
Click an arrow button to open the System standby, Turn off monitor, or Turn
off hard disks list, then click the time you want. To save your custom power
scheme, click Save As and type a name for the scheme.
4Click OK.
Changing advanced power settings
To change advanced power management settings:
1In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR -
In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
Help and
Support
For more information about changing the power scheme
in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search
box , then click the arrow.
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3Click the Advanced tab.
4Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.
5Click OK.
Help and
Support
For more information about changing the power
management settings in Windows XP, click Start, then
click Help and Support.
Type the keyword power management in the HelpSpot
Search box , then click the arrow.
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Activating and using Hibernate mode
To activate Hibernate mode:
1In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR -
In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
2Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3Click the Hibernate tab.
4Click the Enable hibernation check box, then click Apply. Hibernate mode
is now an option you can select in the Power Schemes and Advanced tabs
and in the Turn Off Computer or Shut Down Windows dialog box.
5Click OK.
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To use Hibernate mode:
■As an automatic power savings mode:
Open the Power Options Properties dialog box, then click the Power Schemes
tab. Click the arrow button to open a System hibernates list, then click the
time you want to use.
-OR-
Open the Power Options Properties dialog box, then click the Advanced tab.
Hibernate is now an option in the Power buttons lists.
■As a manually-selected power savings mode:
In Windows XP, click Start, then click Turn Off Computer. Press and hold
SHIFT, then click Hibernate.
-OR-
In Windows 2000, click Start, then click Shut Down. Click the arrow button
to open the What do you want your computer to do list, then click Hibernate.
Click OK.
Setting up an uninterruptible power supply
To install an uninterruptible power supply (UPS):
1In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click Performance
and Maintenance.
- OR -
In Windows 2000, click Start, Settings, then click Control Panel. The Control
Panel window opens.
Help and
Support
For more information about using Hibernate mode in
Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
, then click the arrow.
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2Click/Double-click the Power Options or Power Management icon. The Power
Options Properties dialog box opens.
3Click the UPS tab.
4Click Select. The UPS Selection dialog box opens.
5Click the manufacturer and model of the UPS device.
6Click the serial port where the UPS device is attached.
7Click Finish, then click OK.
Help and
Support
For more information about setting up an uninterruptable
power supply in Windows XP, click Start, then click Help
and Support.
Type the keyword uninterruptable power supply in the
HelpSpot Search box , then click
the arrow.
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6
79
Restoring
Software
Read this chapter to learn how to:
■Reinstall device drivers
■Update device drivers
■Reinstall programs
■Reinstall Windows
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Using the Restoration CDs
Use the Gateway Restoration CDs to reinstall device drivers, your operating
system, and other programs that were preinstalled at the factory.
Important Before you try to fix a problem by reinstalling software from
your Gateway Restoration CDs, make sure that you have
tried these steps first:
■Use the diagnostics and troubleshooting tools found in
HelpSpot. For more information about diagnostics and
troubleshooting tools in Windows XP, click Start, then
click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box , then click the arrow.
■See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs to reinstall device drivers or programs.
If reinstalling device drivers or programs does not resolve
the problem, reinstall Windows.
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Reinstalling device drivers
Device drivers are programs that control devices such as the computer display,
CD or DVD drives, and modems. Drivers translate information between
computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you
install a new device, you need to install the drivers provided by the device
manufacturer.
You should reinstall device drivers:
■If directed to do so while troubleshooting
■If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while
troubleshooting or if a message tells you that there is a problem with a device
driver, reinstall the device drivers by following the instructions in “To reinstall
device drivers:” on page 81.
If you just reinstalled Windows XP or Windows 2000, the device drivers were
automatically reinstalled.
If you are not comfortable with the procedures covered in this section, seek
help from a more experienced computer user or a computer service technician.
To reinstall device drivers:
1Insert the red Drivers CD into the CD or DVD drive.
2If this is the first time you have inserted the CD, accept the End User
License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue.
3If you are prompted to select your Gateway computer type, click
E-Series / Business Use, then click Continue.
4If you want to find driver locations for installation on another E-Series
computer, go to Step 8.
- OR -
To install device drivers on this computer, go to the next step.
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5Select a single device driver to reinstall.
- OR -
Click Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select
these drivers, click Manual Installation.)
6Click Install.
7Follow any additional on-screen instructions. Depending on the device
driver you are reinstalling, you may only need to restart your computer
to complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
8To find driver locations for installation on another computer, click the
E-Series Drivers tab, select your E-Series Model and Operating System, then
click Search.
9Browse the device types to find the driver location for your other E-Series
computer, then install your driver on the other E-Series computer.
Help and
Support
For more information about reinstalling device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.
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Updating device drivers
The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by direct-dialing the device driver update service.
To update device drivers:
1Insert the red Drivers CD into the CD or DVD drive.
2If this is the first time you have inserted the CD, accept the End User
License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue.
3If you are prompted to select your Gateway computer type, click
E-Series / Business Use, then click Continue.
4Click the Web Updates tab.
5Click Check Now. The Connect window opens.
6Install available updated device drivers by following the on-screen
instructions. Depending on the device driver you are updating, you may
only need to restart your computer to complete the installation. However,
if a setup wizard opens when you restart your computer, follow the
on-screen instructions.
Help and
Support
For more information about updating device drivers in
Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot
Search box , then click the arrow.
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Reinstalling programs
If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the yellow Applications CD
and other program CDs. If you are reinstalling programs from other program
CDs, follow the installation instructions on each CD. If you want to reinstall
a program, uninstall the old version first.
To reinstall programs from the Applications CD(s):
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR -
In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
4Insert the yellow Applications CD into the CD or DVD drive.
5If this is the first time you have inserted the CD, accept the End User
License Agreement (EULA) by clicking Yes, I accept it, then clicking
Continue.
6If you are prompted to select your Gateway computer type, click
E-Series / Business Use, then click Continue.
7Select a single program to reinstall.
- OR -
Click Automatic Installation, then select multiple programs to reinstall.
(Grayed out programs are not available for Automatic Installation. To select
these programs, click Manual Installation.)
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8Click Install.
9Follow any additional on-screen instructions. Depending on the programs
you are reinstalling, you may only need to restart your computer to
complete the installation. However, if a setup wizard opens when you
restart your computer, follow the on-screen instructions.
To reinstall Works Suite (including Word), games, or other programs from
a CD:
1If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR -
In Windows 2000, click Start, Settings, Control Panel, then double-click the
Add or Remove Programs icon.
3In the Currently Installed Programs list, click the program you want to
uninstall, then click Change/Remove and follow the on-screen instructions.
4Insert the program CD into the CD or DVD drive.
5Complete the program reinstallation by following the instructions
included with the program CD.
Help and
Support
For more information about reinstalling programs in
Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot
Search box , then click the arrow.
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Reinstalling Windows
If your computer is not working correctly, try the following options to correct
the problem:
■Troubleshooting. For more information, see “Troubleshooting” on
page 131.
■Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 81.
If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or
Windows 2000. If you are reinstalling Windows XP or Windows 2000, the
Restoration CDs automatically reinstall the hardware device drivers and some
programs as well. You can install any remaining programs by using the program
CDs that came with your computer. To reinstall your programs, follow the
instructions in “Reinstalling programs” on page 84.
To reinstall Windows XP or Windows 2000, and the device drivers:
1Insert the red Drivers CD into the CD or DVD drive.
2Restart your computer.
3Select 2. Boot from CD-ROM.
4Select a language option.
5Select 1. Delete all files (Automated Fdisk/Format).
Important If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity label located on the
back or side of your computer case. For more information,
see “Microsoft Certificate of Authenticity” on page 8.
Caution Back up your personal files before you use this option.
All files on your computer will be deleted!
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6Select 1. Continue deleting all files and restart.
7When prompted, press any key to continue.
8Select 2. Boot from CD-ROM.
9Select a language option.
10 Select 2. Automated installation of Windows (XP or 2000).
11 If your computer does not have any special hard drive (HDD) controllers,
such as a RAID 0 controller, select 1. Normal installation of Windows (XP or
2000).
- OR -
If your computer has special hard drive (HDD) controllers, such as a RAID 0
controller, select 2. Installation of Windows w/ special Hard Disk Drive (HDD)
controller drivers.
12 When prompted, remove the red CD and insert the blue Operating System
CD into the CD or DVD drive, then press any key to continue.
13 When prompted, accept the License Agreement by pressing Y.
14 Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.
15 Follow the on-screen instructions to set your
Regional and Language Options.
16 If you are prompted to select your Gateway computer type, click
E-Series / Business Use, then click Continue.
17 When prompted, insert the red Drivers CD, then click OK.
18 When prompted, insert the yellow Applications CD(s), then click Continue.
The Gateway Application Loader automatically installs your drivers and
programs. Your computer restarts several times during this process. Do not
press any keys or buttons during this process unless prompted to do so.
19 When the Gateway Application Loader has finished, click Close.
20 Install additional programs by following the instructions in “Reinstalling
programs” on page 84.
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7
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Upgrading Your
Computer
This chapter provides information about upgrading and
replacing components in your computer. Read this chapter
to learn how to:
■Identify your case style
■Open the computer case
■Remove and install drives and components
■Remove and install add-in cards
■Remove and install system boards
■Add memory
■Change the battery
You must open the computer case to upgrade or replace
components. If you are not comfortable with these
procedures, get help from a more experienced computer
user or computer service technician.
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Selecting a place to work
Work on your computer in an area that:
■Is clean (avoid dusty areas)
■Is a low-static environment (avoid carpeted areas)
■Has a stable surface on which to set your computer
■Has enough room to place all the computer parts
■Is near a grounded outlet so you can test your computer after installation
■Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack
and cannot be connected to your computer
Gathering the tools you need
Some tools and supplies that you may need to work on your computer are:
■A Phillips screwdriver
■A flat-head screwdriver
■A notebook to take notes
■Small containers to store various types of screws
■A grounding wrist strap (available at most electronic stores)
Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap
and water or a dilution of water and isopropyl alcohol. For
more information, see “Cleaning your computer” on
page 66.
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Preventing static electricity discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Before opening the computer case, follow these guidelines:
■Turn off your computer.
■Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your computer.
■Touch a bare metal surface on the back of the computer.
■Unplug the power cord and the modem and network cables.
Before working with computer components, follow these guidelines:
■Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.
Warning ESD can permanently damage electrostatic
discharge-sensitive components in your computer.
Prevent ESD damage by following ESD guidelines every
time you open the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and modem and network cables before opening the
case.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
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Opening the case
To open the computer case:
1Follow the instructions under “Preventing static electricity discharge” on
page 91.
2Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.
3Press the power button to drain any residual power from your computer.
4If the case cover has a shipping screw installed on the back of the case,
remove the screw. For information about the location of the screw, see
“Back” on page 4.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
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5Push in on the cover release handle.
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6Pull the side panel away from the case.
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Closing the case
To close the computer case:
1Make sure that all of the internal cables are arranged inside the case so
they will not be pinched when you close the case.
2Align the door tabs into the case notches.
Door tabs
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3Swing the side panel toward the case until the release handle locks.
4If you removed a case cover shipping screw, replace the screw.
5Reconnect the cables and power cord.
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Adding or replacing a diskette, CD,
or DVD drive
Use these instructions to replace 5.25-inch drives such as CD or DVD drives,
and 3.5-inch drives, such as diskette drives.
To add or replace a CD, DVD, or diskette drive:
1Open the case using the instructions in “Opening the case” on page 92.
2If you are adding a drive, locate an empty drive bay.
-OR-
If you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.) See the drive documentation for further instructions.
Data ribbon cable
Power cable
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3If there is a shipping screw installed next to the release lever, remove the
screw, then slide the release lever toward the rear of the case.
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4If you are replacing a drive, slide the old drive forward and out of the drive
bay.
- OR -
If you are adding a new drive, slide the drive bay cover forward and out
of the drive bay.
5If you are replacing a drive, set any jumpers on the new drive to match
the old drive. See the drive documentation for further instructions.
6Slide the new drive into the drive bay until it settles into the indentation
and is flush with the front of the computer case, then slide the release lever
toward the front of the case.
7If you removed a shipping screw, replace the screw.
8Reconnect the drive cables using your notes from Step 2. The red-striped
edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1
on the drive (typically on the side closest to the power supply connection).
See the drive documentation for more information.
9Close the case using the instructions in “Closing the case” on page 95.
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Adding or replacing a hard drive
Use these instructions to add or replace a hard drive.
To add or replace a hard drive:
1Open the case using the instructions in “Opening the case” on page 92.
2If you are adding a drive, locate an empty drive bay.
-OR-
If you are replacing a drive, disconnect the drive cables, noting their
locations and orientation. (You will reconnect the cables after you install
the new drive.) See the drive documentation for further instructions.
Power cable
Data ribbon cable
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3Slide the release lever toward the open side of the case.
4If you are removing a drive, slide the old drive out of the drive bay.
5If you are replacing a drive, set any jumpers on the new drive to match
the old drive. See the drive documentation for further instructions.
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6Slide the new drive in, then slide the release lever toward the inside of the
case.
7If you are replacing a drive, reconnect the drive cables using your notes
from Step 2. The red-striped edge of the data ribbon cable indicates Pin 1
and corresponds with Pin 1 on the drive (typically on the side farthest from
the power supply connection). See the drive documentation for more
information.
- OR -
If you are adding a drive, connect the drive cables. See the drive
documentation for more information.
8Close the case using the instructions in “Closing the case” on page 95.
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Adding or replacing add-in cards
An add-in card is a card used in your computer to add functionality to the
system. Use the following instructions to replace, add, or reseat an add-in card.
To replace, add, or reseat an add-in card:
1Open the case using the instructions in “Opening the case” on page 92.
2For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
3If you are replacing a card, disconnect any cables that are attached to the
card, noting their locations and orientation. (You will reconnect the cables
after you install the new card.) See the add-in card documentation for
further instructions.
Retention thumbscrew
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4Remove the retention thumb-screw that secures the card retention cover
to the case, then swing the add-in card retention cover open.
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5If you are replacing an add-in card, remove the old add-in card. You can
slightly seesaw the card end-to-end to loosen the card, but do not bend
the card sideways.
6Insert the new card into the add-in slot.
You can slightly seesaw the card end-to-end to help insert the card, but
do not bend the card sideways.
7Push the add-in card retention cover inward, then secure the add-in card
retention cover with the retention thumb-screw.
Warning Do not touch the contacts on the bottom part of the add-in
card. Touching the contacts can cause electrostatic
damage to the card.
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8If you disconnected any cables, reconnect the add-in card cables using your
notes from Step 3. See the add-in card documentation for more
information.
- OR -
If you are adding an add-in card, see the card documentation for
information about connecting cables.
9Close the case using the instructions in “Closing the case” on page 95.
10 See the documentation that came with the add-in card for any special
software installation instructions.
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Replacing the power supply
To replace the power supply:
1Open the case using the instructions in “Opening the case” on page 92.
2For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
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3Disconnect the power supply cables from all components (such as, hard
drives, CD or DVD drives, and the system board), noting their locations
and orientation. (You will reconnect the cables after you install the new
power supply.)
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4Swing the power supply retention clip out.
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5Slide the power supply toward the front of the case, then up.
6Install the new power supply into the case, then swing the power supply
retention clip toward the back of the case until it locks into place.
7Reconnect the power supply cables using your notes from Step 3. See the
power supply documentation for more information.
8Close the case using the instructions in “Closing the case” on page 95.
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Replacing the system board
To replace the system board:
1Open the case using the instructions in “Opening the case” on page 92.
2For more stability, place your computer on its side. Place your computer
on a towel or other non-abrasive surface to avoid scratching the
computer case.
3Remove all of the add-in cards using the instructions in “Adding or
replacing add-in cards” on page 103.
4Disconnect the power and data cables from the system board, noting their
locations and orientation. (You will reconnect the cables after you install
the new board.)
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5Remove the thumbscrew using a screwdriver, coin, or your fingers.
Thumbscrew
(approximate location)
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6Slide the system board toward the front of the case, then up and out of
the case. The system board standoffs slide out of the keyhole slots.
Standoff
Keyhole slot
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7Slide the new system board into the keyhole slots and lock it into place
with the thumbscrew.
8Reconnect the power and data cables using your notes from Step 4. See
the system board documentation for more information.
9Reinstall the add-in cards using the instructions in “Adding or replacing
add-in cards” on page 103.
10 Close the case using the instructions in “Closing the case” on page 95.
Important The new system board must have special standoffs
(pem studs) mounted on the bottom of the board. If
necessary, use the standoffs from the original system
board.
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Installing memory
When you upgrade the computer memory, make sure that you install the
correct type of memory module for your computer. Your computer uses DIMM
memory.
The following illustration shows the general location of the memory modules
in the system board.
To install or replace DIMM memory:
1Open the case using “Opening the case” on page 92.
2Find the memory module banks on your system board.
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3If your system board has single-channel memory, fill the DIMM 0 memory
slot. When adding memory, fill the DIMM 1 memory slot.
- OR -
DIMM 0
DIMM 1
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If your system board has dual-channel memory, fill the Channel A/DIMM 0
memory slot AND the Channel B/DIMM 0 memory slot with matching
DIMMs. Matching DIMMs are the same size, density, and technology.
When adding memory, fill the Channel A/DIMM 1 memory slot AND the
Channel B/DIMM 1 memory slot with matching DIMMs.
Channel A/DIMM 0
Channel A/DIMM 1
Channel B/DIMM 0
Channel B/DIMM 1
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4If you are removing a DIMM from the memory module bank, gently pull
the plastic tabs away from the sides of the memory module and remove it.
- OR -
If you are adding a DIMM to an empty memory module bank, gently pull
the plastic tabs away from the sides of the memory module bank.
5Align the notches on the new DIMM with the notches on the memory
module bank and press the module firmly into the bank. The tabs on the
sides of the memory module should secure the memory module
automatically. When the module is secure, you hear a click.
6Close the case using “Closing the case” on page 95.
7Reconnect the cables and the power cord.
8Turn on your computer. Windows starts and the Windows desktop appears.
9In Windows XP, click Start, Control Panel, then click Performance and
Maintenance (if in Category view). Click/Double-click System. The amount
of memory in your computer is shown at the bottom of the System Properties
dialog box in the General tab.
- OR -
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In Windows 2000, right-click the My Computer icon, then click Properties.
The amount of memory in your computer is shown at the bottom of the
System Properties dialog box in the General tab.
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Replacing the system battery
If the computer clock does not keep time or the settings in the BIOS Setup utility
are not saved when you turn off your computer, replace the system battery.
Use a battery of the same size and voltage as the original battery that was in
your computer.
To replace the battery:
1Open the BIOS Setup utility using the instructions in “Using the BIOS Setup
Utility” on page 123.
2Write down all the values in the menus and submenus, then exit from the
utility.
3Shut down your computer.
4Open the case using “Opening the case” on page 92.
5Locate the old battery on the system board and note its orientation. You
will need to install the new battery the same way.
Warning Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used
batteries following the manufacturer’s instructions.
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6While pushing down on the battery release tab, place the edge of a small
flat-head screwdriver under the battery and lift the battery up until it pops
out of the socket.
7Make sure that the positive (+) side of the new battery is facing up, then
press the battery into the socket until it snaps into place.
8Close the case using “Closing the case” on page 95.
9Reconnect all external cables and the power cord.
10 Turn on your computer.
11 Open the BIOS Setup utility.
12 In the BIOS Setup utility, restore any settings that you wrote down in
Step 2.
13 Save all your settings and exit the BIOS Setup utility.
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8
123
Using the BIOS
Setup Utility
This chapter provides information about the BIOS Setup
utility. Read this chapter to learn how to:
■Open the BIOS Setup utility
■Update the BIOS
■Set the BIOS configuration jumper
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Opening the BIOS Setup utility
The BIOS Setup utility stores the basic settings for your computer. These settings
include basic system hardware configuration, system resource settings, and
password security. These settings are stored and saved even when the power is
off.
To open BIOS Setup utility:
1Restart your computer.
2While your computer is restarting, press and hold the F1 key. The main
menu of the BIOS Setup utility opens.
Caution The options in the BIOS Setup utility have been set at the
factory for optimal performance. Changes to these
settings will affect the performance of your computer.
Before changing any settings, write them down in case
you need to restore them later.
Important Your computer starts very quickly. If your monitor requires
time to warm up, you may not see the messages. If you
are having problems, you may need to wait for the monitor
to warm up, then restart your computer. If you are trying
to enter the BIOS Setup utility, press F1 before the monitor
warms up.
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The following illustration shows the main menu screen of a typical BIOS Setup
utility. Your BIOS Setup utility may vary from the illustration below.
Use the descriptions and the navigation keys displayed in the Item Specific Help
area of the BIOS Setup utility screen to move through the BIOS menus and make
selections. If available, press F1 to get more help about options.
BIOS Setup Utility
Main Advanced Security Power Boot Exit
Item Specific Help
BIOS Version
Processor Type
Processor Speed
System Bus Speed
System Memory Speed
Cache RAM
Total Memory
Memory Bank 0
Memory Bank 1
Language:
Memory Configuration:
System Time:
System Date:
RG84510A.15A.0009.P03
Intel (R) Pentium (R)
3.0 GHz
800 MHz
400 MHz
512 KB
127 MB
128 MB (DDR400)
Not Installed
[English]
[Non-ECC]
[11:09:31]
[07/04/2003]
Select the display
language for the BIOS.
←→ Select Menu
↑↓ Select Item
Tab Select Field
Enter Select >Sub-Menu
F9 Setup Defaults
F10 Save and Exit
ESC Exit
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Updating the BIOS
If you need a new version of the BIOS, you can download the BIOS update from
the technical support area on the Gateway Web site (support.gateway.com) and
install the new version from a diskette.
To update the BIOS you need to perform the following tasks in sequence:
1Write down any custom BIOS settings.
2Create a bootable diskette.
3Create the BIOS update diskette.
4Update the BIOS.
5Reconfigure any custom BIOS settings.
Follow the detailed instructions for updating the BIOS that are included in the
self-extracting file that you can download from the technical support area of
Gateway’s Web site.
Setting the BIOS configuration
jumper
The system board has a configuration jumper related to the BIOS. Place a jumper
on specific pins to clear passwords or recover the BIOS. For more information
on the location and use of the configuration jumper, see “BIOS configuration
jumper settings” on page 160.
Warning Moving a jumper while the power is on can damage your
computer. Always turn off your computer and unplug the
power cord and modem cable before changing jumper
settings.
9
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Troubleshooting
This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the
problem, see “Getting Help” on page 21, for more
information about how to get help.
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Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■Never remove your computer case cover while your computer is turned
on and while the modem cable and the power cord are connected.
■Do not attempt to open the monitor case. To do so is extremely dangerous.
Even if the power is disconnected, energy stored in the monitor
components can be dangerous. Also, opening the monitor voids the
warranty.
■Make sure that you are correctly grounded before opening your computer
case. For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 91.
Warning To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■Power cords or plugs are damaged
■Liquid has been spilled into your computer
■Your computer was dropped
■The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
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First steps
Try these things first before going to the following sections:
■Make sure that the power cable is connected to your computer and an
AC outlet and that the AC outlet is supplying power.
■If you use a power strip, make sure that it is turned on.
■If a peripheral device (such as the keyboard or mouse) does not work, make
sure that all connections are secure.
■If you added or removed computer components before the problem started,
review the procedures you performed and make sure that you followed
each instruction.
■Make sure that your hard drive is not full.
■If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem.
■If an error occurs in a program, see the program’s printed documentation
or the online help.
Help and
Support
For more information about troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword troubleshooting in the HelpSpot
Search box , then click the arrow.
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Software support tools
Your system may include the following support tool to help you diagnose and
fix problems:
■PC Doctor is a comprehensive hardware diagnostic and system information
tool that can test your computer and determine its configuration.
PC Doctor provides 85 professional diagnostic tests directly from your
computer.
This support tool is available from HelpSpot or by clicking Start, All Programs,
then clicking Gateway Utilities.
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Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■Shut down and restart your computer.
■Make sure that you have installed the required software. For more
information, see the documentation that came with your add-in card.
■Reseat the card. For more information, see “Adding or replacing add-in
cards” on page 103.
CD or DVD drives
The computer does not recognize a disc or the CD, DVD, or recordable
drive
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see “Identifying drive types” on page 34.
■Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 133.
■Restart your computer, then enter the BIOS Setup utility by pressing and
holding F1 while your computer restarts. Make sure that the IDE controllers
are enabled. For more information on using the BIOS Setup utility, see
“Using the BIOS Setup Utility” on page 123.
■Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board or controller card.
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■If you have a SCSI device in your system, check the cable connected to
the SCSI card. If the CD or DVD drive is the last drive on the cable (the
drive farthest from the card), make sure that the CD or DVD drive is
terminated. For more information about SCSI device configurations, see
the drive documentation or download the documentation from the
Gateway Web site.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
An Audio CD does not produce sound
■Make sure that the disc label is facing up, then try again.
■Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■Make sure that the volume controls are turned up.
■Make sure that the mute controls are turned off.
■Make sure that the speaker cables are connected correctly and securely.
■Shut down and restart your computer.
■Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 133.
■Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 81.
A DVD movie will not play
■Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 34.
■Make sure that the disc label is facing up, then try again.
■Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■Shut down and restart your computer.
■Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 133.
■Reinstall the DVD player program. For more information, see “Reinstalling
programs” on page 84.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
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■DVDs and DVD drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD,
the disc’s regional code and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s
delivery address. The regional code for the United States and Canada is 1.
The regional code for Mexico is 4. Your DVD drive’s regional code must
match the regional code for the disc. The regional code for the disc is on
the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD
drive’s regional code may not match.
Cleaning CDs and DVDs
Clean discs by wiping from the center to the edge, not around in a circle, using
a product, such as a soft cloth, made especially for cleaning CDs and DVDs.
Computer
The computer will not start
■Make sure that the power cord is connected to an AC power source and
your computer is turned on.
■Open the computer case and make sure that the power supply cable is
connected correctly to the system board.
■Open the computer case and make sure that the power button cable is
connected correctly to the system board.
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Diskette drive
The diskette drive is not recognized
■Shut down and restart your computer.
■Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable, so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see
“Adding or replacing a diskette, CD, or DVD drive” on page 97.
You cannot save a file to diskette or you see the message “disk is full
or write-protected”
■Make sure that the write-protection tab on the upper-right corner of the
diskette is down (unprotected).
■The diskette may be full. Delete unnecessary files on the diskette and try
again.
■Not all diskettes are IBM-compatible. Make sure that the diskette you are
using is IBM-compatible.
■Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■Run Error-checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 60. If errors are detected and corrected,
try using the diskette again.
You see a “Access Denied” or “Write protect” error message
■Move the write-protection tab in the upper-right corner of the diskette
down (unprotected).
■The diskette may be full. Delete unnecessary files on the diskette and try
again.
■Not all diskettes are IBM-compatible. Make sure that the diskette you are
using is IBM-compatible.
■Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
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You see a “Disk is full” error message
■Delete unnecessary files on the diskette.
■Try a different diskette. Occasionally diskettes are flawed and cannot be
read by the diskette drive.
■Run Error checking on the diskette. For more information, see “Checking
the hard drive for errors” on page 60. If errors are detected and corrected,
try using the diskette again.
You see a “Non-system disk” or “Disk error” error message
■Eject the diskette from the diskette drive, then press ENTER.
■Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
■Remove the diskette from the drive. If the light stays on, try restarting your
computer.
■Open the computer case and make sure that the cables are connected
correctly to the diskette drive and the system board. The red-striped edge
of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the
diskette drive (typically on the side farthest from the power supply
connection). If necessary, reverse one end of the cable, so the red-striped
edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure
that the pins are not bent or misaligned. For more information, see
“Adding or replacing a diskette, CD, or DVD drive” on page 97.
File management
A file was accidentally deleted
If the file was deleted at a DOS prompt or in Windows while holding down
the SHIFT key, the file cannot be restored.
To restore files that were deleted in Windows:
1Double-click the Recycle Bin icon.
2Right-click the file you want to restore, then click Restore. The file
is restored to the place where it was originally deleted from.
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If the Recycle Bin was emptied before you tried to restore a file, the
file cannot be restored.
Hard drive
You see an “Insufficient disk space” error message
■Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 59.
■Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
■Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive
problems, run the Error checking program. For more information, see
“Checking the hard drive for errors” on page 60.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■If a diskette is in the diskette drive, eject it and restart your computer.
■Press CTRL+ALT+DEL to restart your computer.
Help and
Support
For more information about restoring deleted files in
Windows XP, click Start, then click Help and Support.
Type the keyword System Restore in the HelpSpot
Search box , then click the arrow.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box , then click the arrow.
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■Open the computer case and make sure that the cables are connected
correctly to the hard drive and the system board. For more information
about connecting the hard drive cables, see “Adding or replacing a hard
drive” on page 100.
■If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■Eject the diskette from the diskette drive, then press ENTER.
The computer does not recognize an IDE drive
■Make sure that the IDE connectors are enabled in the BIOS Setup utility.
To enter the BIOS Setup utility, restart your computer, then press and hold
F1 while your computer restarts.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■Open the computer case and make sure that the IDE cable is connected
to the system board IDE connector and the hard drive connector. For more
information, see “Adding or replacing a hard drive” on page 100.
The computer does not recognize a SCSI drive
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■Open the computer case and reseat the drive controller. Also make sure
that the controller and power cables are connected to the drive. For more
information, see “Adding or replacing a hard drive” on page 100.
■Make sure that the last device on the SCSI cable is correctly terminated.
For more information about SCSI device configurations, see the hard drive
documentation or download the documentation from the Gateway Web
site.
■Change the drive’s SCSI address to one that is not being used by your
computer. For more information about SCSI device configurations, see your
drive documentation.
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Internet
You cannot connect to the Internet
■Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■Make sure that no one else is using the telephone line.
■If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■Make sure that you do not have a problem with your modem. For more
information, see “Modem (dial-up)” on page 140.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser, then reconnect
and open the browser. If you still get the error, your ISP may be having technical
difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■The condition of the telephone lines in your residence or at your local
telephone service
■The condition of the Internet computers to which you connect and
the number of users accessing those computers
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box , then click
the arrow.
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■The complexity of graphics and multimedia on Web pages
■Having multiple Web browsers open, performing multiple downloads, and
having multiple programs open on your computer
People are sending you e-mail messages, but you have not received
any mail
■Click the receive button in your e-mail program.
■Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■Make sure that the keyboard cable is plugged in correctly. For more
information, see the poster that came with your computer.
■Remove all extension cables and switch boxes.
■Clean the keyboard by using an aerosol can of air with a narrow, straw-like
extension to remove dust and lint trapped under the keys.
■Try a keyboard that you know works to make sure that the keyboard port
works.
■Reinstall the keyboard device driver. For more information, see
“Reinstalling device drivers” on page 81.
A keyboard character keeps repeating or you see a “keyboard stuck”
or “key failure” error message
■Make sure that nothing is resting on the keyboard.
■Make sure that a key is not stuck. Press each key to loosen a key that might
be stuck, then restart your computer.
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the
keyboard. Clean the keyboard and turn it upside down to drain it. Let the
keyboard dry before using it again. If the keyboard does not work after it dries,
you may need to replace it.
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Memory
You see a “memory error” message during startup
■Use PC Doctor or a third-party diagnostic program to help determine if a
memory module is failing. If the memory module is failing, replace it. For
more information, see “Installing memory” on page 115.
■Check the memory module for correct seating and orientation. For more
information, see “Installing memory” on page 115.
You see a “Not enough memory” error message
■Close all programs, then restart your computer.
Modem (dial-up)
Your modem does not dial or does not connect
■Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 4.
■Make sure that your computer is connected to the telephone line and the
telephone line has a dial tone. Use the setup poster to make sure that the
connections have been made correctly.
■Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set correctly.
Help and
Support
For more information about troubleshooting memory errors
in Windows XP, click Start, then click Help and Support.
Type the keyword memory error in the HelpSpot Search
box , then click the arrow.
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To check the dialing properties in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2Click/Double-click the Phone and Modem Options icon, then click the
Dialing Rules tab.
3Click the location from which you are dialing, then click Edit.
4Make sure that all settings are correct.
To check the dialing properties in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2Double-click the Modems icon, then click Dialing Properties. The
Dialing Properties dialog box opens.
3Make sure that all settings are correct.
■Disconnect any answering machine, fax machine, or printer that is on the
same line as the modem. Do not connect these devices to the same
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise
is a common problem that can cause the modem to connect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.
Help and
Support
For more information about dialing properties in
Windows XP, click Start, then click Help and Support.
Type the keyword dialing in the HelpSpot Search box
, then click the arrow.
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Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone jack are secure.
You can also call your telephone service and have them check the
telephone line for noise or low line levels.
■Try another telephone line (either a different telephone number in your
house or a telephone line at a different location). If you can connect on
this line, call your telephone service.
■Try connecting with the modem at a lower connection speed. If reducing
the connection speed lets you connect, call your telephone service. The
telephone line may be too noisy.
You cannot connect to the Internet
■Your ISP may be having technical difficulties. Contact your ISP technical
support for help.
■See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your system has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your system has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.
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To access the gateway.your.way dial-up server:
1Insert the red Drivers CD into the CD or DVD drive.
2Click Help, then click Support Web Site.
3To check your modem connection speed, click the Direct Dial option.
After your modem connects, move the mouse pointer over the
Dial-Up Networking icon (located next to the clock on your taskbar).
Your modem connection speed appears.
Your fax communications program only sends and receives faxes at
14,400 bps even though you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
■Make sure that the line connected to the modem is working and plugged
into the appropriate jack on the modem. Use the setup poster to make sure
that the connections have been made correctly.
■If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■Shut down and restart your computer.
■Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
1Close all open programs.
2Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
3Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
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4Click to select your modem, then click Properties. The Modem
Properties dialog box opens.
5Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1Close all open programs.
2Click Start, Settings, then click Control Panel. The Control Panel
window opens.
3Double-click the Modems icon. The Modems Properties dialog box
opens.
4Click the Diagnostic tab, click the COM port next to the name of
the modem, then click More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■Open your computer and reseat the modem. For more information, see
“Adding or replacing add-in cards” on page 103.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.
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The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2Click/Double-click the Phone and Modem Options icon, then click the
Modems tab.
3Click the modem you want to adjust, then click Properties.
4Click the Modem tab, then adjust the Speaker volume control.
5Click OK twice to close the Phone and Modem Options dialog box.
To turn down the modem volume in Windows 2000:
1Click Start, Settings, then click Control Panel. The Control Panel
window opens.
2Double-click the Modems icon. The Modems Properties dialog box
opens.
3Click the General tab, click the modem you want to adjust, then click
Properties.
4Adjust the Speaker volume control.
5Click OK.
Monitor
The screen resolution is not correct
Change the screen resolution from the Display Properties dialog box.
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The computer is running but there is no picture
■Make sure that the monitor is plugged in and turned on. If the monitor
is turned on, the power LED should be lit.
■Adjust the brightness and contrast controls to the center position.
■Make sure that the monitor cable is connected to the video port on the
back of your computer.
■Check the port and cable for bent or damaged pins.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
■Open your computer case and reseat the video card. For more information,
see “Adding or replacing add-in cards” on page 103.
■Connect a monitor that you know works to your computer.
The color is not uniform
Make sure that the monitor warms up for at least 30 minutes before making a
final judgment about color uniformity.
Make sure that:
■Non-shielded speakers are not placed too close to the monitor.
■The monitor is not positioned too close to another monitor, electric fan,
fluorescent light, metal shelf, or laser printer.
■You demagnetize the screen using the monitor’s degauss feature. For more
information on degauss, see your monitor’s documentation.
There is a horizontal line or wire visible across the monitor screen
Your monitor may use a thin damper wire, located approximately 1/3 of the
way down from the upper screen edge and 1/3 of the way up from the lower
screen edge, to stabilize the internal aperture grille. These wires are most
obvious when the monitor displays a white background. The aperture grille
allows more light to pass through the screen for brighter colors and greater
luminescence. The damper wire is a critical part of the overall monitor design
and does not negatively affect the monitor's function.
Help and
Support
For more information about changing the screen resolution
in Windows XP, click Start, then click Help and Support.
Type the keyword screen resolution in the HelpSpot
Search box , then click the arrow.
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The text on the display is dim or difficult to read
■Adjust the brightness and contrast controls.
■Use the monitor degauss feature (see your monitor documentation) or turn
off your computer and monitor, leave them off for at least a half hour,
then restart your computer.
■Change the display settings.
■Move the monitor away from sources of electrical interference, such as
televisions, unshielded speakers, microwaves, fluorescent lights, and metal
beams or shelves.
For more information about display types, see your monitor and video card
documentation.
Mouse
The mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your computer.
■Remove all extension cables and switch boxes.
■Try a mouse that you know is works to make sure that the mouse port
works.
■Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 81.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse will likely improve
its accuracy.
If you have an optical mouse, clean the mouse by wiping the bottom with a
clean, damp cloth. Make sure that the optical sensor is clean and free or debris.
If you have a trackball mouse, see “Cleaning the mouse” on page 68.
Help and
Support
For a video tutorial about cleaning the mouse, click Start,
Help and Support, Video tutorials, Maintaining your
computer, then click Cleaning the mouse.
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Power
My system is turned on but nothing is getting power
■If your computer is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, switched on, and
working correctly.
■Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
■Make sure that all devices are connected securely to the surge protector
and switched on correctly.
Printer
Printer will not turn on
■Make sure that the power cord is plugged into an AC power source.
■Make sure that the electrical outlet is working by plugging a working
device, such as a lamp, into the outlet, then turning it on to test the outlet.
Printer is on but will not print
■Make sure that the printer is online. Many printers have an online/offline
button that you may need to press.
■If the printer you want to print to is not the default printer, make sure
that you have selected it in the printer setup.
To set a default printer in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3Right-click the name of the printer you want to be the default
printer, then click Set as Default Printer.
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To set a default printer in Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click on the name of the printer you want to be the default
printer, then click Set as Default.
■Make sure that the cable between the printer and your computer is
connected securely to the correct port.
■Check the cable for bent or broken pins.
■Reinstall the printer driver. See the documentation that came with your
printer for instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline in Windows XP:
1Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes
window opens.
3Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
Help and
Support
For more information about printer troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword printer troubleshooter in the
HelpSpot Search box , then click
the arrow.
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To make sure that the printer is not set to work offline in
Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer Offline
to clear the check mark.
■Wait until files have been printed before sending additional files to the
printer.
■If you print large files or many files at one time, you may want to add
additional memory to the printer. See the printer documentation for more
information about adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Many printers have
an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the speakers
■Make sure that the speakers are turned on.
■Make sure that the volume controls are turned up.
■Make sure that mute controls are turned off.
■If you are using external speakers, see the speaker setup poster to check
your speaker connections.
Help and
Support
For more information about sound troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword sound troubleshooter in the HelpSpot
Search box , then click the arrow.
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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your computer, follow these
recommendations before contacting Gateway Technical Support:
■Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure that
it is switched on.
■If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■If you have “how to” questions about using a program, check:
■Online Help
■Printed documentation
■The Microsoft Windows documentation
■The program publisher’s Web site
■See the troubleshooting section of this chapter.
■Have your client ID, serial number, and order number available, along with
a detailed description of your problem, including the exact text of any error
messages, and the steps you have taken.
■Make sure that your computer is nearby at the time of your call. The
technician may have you follow appropriate troubleshooting steps.
Warning To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
■Power cords or plugs are damaged
■Liquid has been spilled into your computer
■Your computer was dropped
■The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
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Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Service description How to reach
Use an automated menu system and your
telephone keypad to find answers to common
problems.
800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on demand
support
Order a catalog of documents on common
problems, then order documents by document
numbers. The documents will be faxed to you.
800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues billed by
the minute.
800-229-1103 (charged
to your credit card)
900-555-4695 (charged
to your telephone bill)
Gateway
Technical
Support
Talk to a Gateway Technical Support representative
about a non-tutorial technical support question.
(See “Before calling Gateway Technical Support”
on page 151 before calling.)
TDD Technical Support (for hearing impaired) is
available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time
800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191 (all other
countries)
800-846-1778 (TDD)
America Online Get support for your America Online ISP account. 800-827-6364 (US)
888-265-4357 (Canada)
CompuServe Get support for your CompuServe ISP account. 800-848-8990 (US)
Sales,
accounting, and
warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
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Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:
■“Getting Help” on page 21.
■The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documents for Gateway-supplied hardware can be found in our Web site's
Documentation Library.
■This user's guide.
■The software publisher's Web site.
■The hardware manufacturer’s Web site.
Tutoring
For help on using hardware or software that came with your Gateway computer,
contact Gateway's fee-based tutorial hotline:
■800-229-1103 (rate charged per minute; charged to a major credit card)
■900-555-4695 (rate charged per minute; charged to your telephone bill)
Help and
Support
For more how-to information about Windows XP, click
Start, then click Help and Support.
Type the keyword practice in the HelpSpot Search box
, then click the arrow.
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Training
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training
at Gateway
stores
Our friendly and knowledgeable software
trainers can teach you how to use the Internet
and the most popular software programs,
including Microsoft Word, Excel, and
PowerPoint.
www.gateway.com/country
Gateway
Learning
Libraries
A variety of courses and tutorials are available
on CD. Select from several easy-to-use
learning libraries.
www.gateway.com/training
Online Training
from
Learn@Gateway
More than 450 online courses are available
from Learn@Gateway. All you have to do is go
online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your computer.
www.learnatgateway.com/
A
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E-6100 Technical
Reference
This Technical Reference covers information about your
system board and its features.
Read this Technical Reference to learn about system board:
■Features
■Connectors and jumpers
■BIOS configuration jumper settings
■Specifications
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Features
The Intel® WASP motherboard features:
■Support for Intel Pentium® 4 Northwood 478-pin, 800-megahertz (MHz)
Front Side Bus (FSB) processors
■Support for Intel Celeron® processors with an mPGA478 socket with
400-MHz system bus
■Support for as much as 4 gigabytes (GB) of 400-MHz DDR SDRAM
■Memory configurations that can use Dual Channeling and Dynamic mode
for optimizing the memory bandwidth
■Integrated Serial ATA IDE interface
■10/100/1000 Ethernet LAN capability
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System board layout
The following illustration shows the system board divided into two sections:
1
2
158
Appendix A:
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Section 1
Diskette drive cable connector
Main power connector
Primary IDE cable connector
Secondary IDE cable connector
Memory expansion slots
Intrusion
detection header
BIOS configuration jumper
Front panel header
USB front panel
header
Standby power indicator LED
Serial ATA connectors
Battery
Diagnostic LED
159
System board layout
www.gateway.com
Section 2
PS/2 keyboard port
PS/2 mouse port
Network jack
Parallel (LPT) connector
Serial (COM) connector
Processor socket
USB ports
AGP expansion slot
PCI expansion slots
USB ports
Auxiliary
power
connector
Processor fan connector
Auxiliary fan connector
160
Appendix A:
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BIOS configuration jumper
settings
The BIOS configuration jumper lets you clear passwords or recover your BIOS
if it becomes corrupted. For information about the location of this jumper, see
“Section 1” on page 158.
Setting Jumper placement When used
Normal For normal operation. The
BIOS uses current
configuration information
and passwords.
(1-2 position)
Configure For clearing passwords. The
BIOS Setup utility runs
automatically and the
Maintenance menu is
displayed.
(2-3 position)
Recover For recovering the BIOS
configuration. A BIOS
recovery diskette is required.
(no jumper)
161
System board specifications
www.gateway.com
System board specifications
The following specifications are for the standard configuration. Your system
may contain optional equipment. All specifications are subject to change
without notice or obligation.
Form factor ATX Form factor - 11.52 × 9.6 inches (292.61 × 243.84 mm)
Processor ■Support for an Intel® Pentium® processor in an mPGA478
socket with a 400/533/800-MHz system bus
■Support for an Intel Celeron® processor in an mPGA478
socket with a 400-MHz system bus
Memory ■Four 184-pin DDR SDRAM DIMM sockets
■Support for DDR 400, DDR 333, and DDR 266
■Support for as much as 4 GB of system memory
Chipset Intel 875P Chipset, consisting of:
■Intel 82875P Memory Controller Hub (MCH)
■Intel 82801ER I/O Controller Hub (ICH5-R)
■Intel 82802AC (8Mbit) Firmware Hub (FWH)
Video Universal 0.8/1.5-V AGP 3.0 connector (with integrated
retention mechanism) supporting 1X, 4X, and 8X AGP cards
USB Support for USB 2.0 devices
LBA Support for 48-bit Logical Block Addressing (LBA)
Peripheral interfaces ■Eight USB ports
■One serial port
■One parallel port
■Two serial ATA IDE interfaces
■Two parallel ATA IDE interfaces with UDMA 33, ATA-66/100
support
■One diskette drive interface
■PS/2 keyboard and mouse ports
Expansion capabilities Five PCI bus add-in card connectors
I/O Control LPC Bus I/O controller
LAN Intel 82547EI Platform LAN Connect (PLC) device for Gigabit
(10/100/1000 Mbps) Ethernet LAN connectivity
162
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Many products for Gateway and its subsidiaries are custom engineered by our
suppliers to Gateway specifications and may vary from similarly marketed
products.
BIOS ■Intel/AMI BIOS (resident in the Intel 82802AC FWH)
■Support for Advanced Configuration and Power Interface
(ACPI), Plug and Play, and SMBIOS
Instantly available PC
technology
■Support for PCI Local Bus Specification Revision 2.2
■Suspend to RAM support
■Wake on PCI, ES-232, front panel, PS/2 devices, and USB
ports
B
163
Safety,
Regulatory, and
Legal Information
Important safety
information
Your Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.
Warning Always follow these instructions to help
guard against personal injury and damage
to your Gateway system.
164
Appendix B: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■Set up the system on a stable work surface.
■The product should be operated only from the type of power source indicated on the rating label.
■If your computer has a voltage selector switch, make sure that the switch is in the proper position
for your area. The voltage selector switch is set at the factory to the correct voltage.
■Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert objects of any kind into the computer
ventilation openings.
■Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.
■If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.
■If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.
165
Important safety information
www.gateway.com
Care during use
■Do not walk on the power cord or allow anything to rest on it.
■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.
■Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.
■When the computer is turned off, a small amount of electrical current still flows through the
computer. To avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■The power cord or plug is damaged.
■Liquid has been spilled into the system.
■The system does not operate properly when the operating instructions are followed.
■The system was dropped or the cabinet is damaged.
■The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Important Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
Warning To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
166
Appendix B: Safety, Regulatory, and Legal Information
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Regulatory compliance statements
United States of America
Federal Communications Commission (FCC)
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■Reorient or relocate the receiving antenna
■Increase the separation between the equipment and receiver
■Connect the equipment to an outlet on a different circuit from that to which the receiver is
connected
■Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■E-6100
For unique identification of the product configuration, please submit the 10-digit serial number
found on the product to the responsible party.
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
Telecommunications per FCC part 68
Caution Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
167
Regulatory compliance statements
www.gateway.com
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.
When programming or making test calls to emergency numbers:
■Remain on the line and briefly explain to the dispatcher the reason for the call.
■Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identification of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requirement.
168
Appendix B: Safety, Regulatory, and Legal Information
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Canada
Industry Canada (IC)
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS-03
(for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.
Warning To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
169
Regulatory compliance statements
www.gateway.com
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services (DHHS) Radiation Performance
Standard. Should the unit ever need servicing, contact an authorized service location.
California Proposition 65 Warning
Television antenna connectors protection (for
systems fitted with TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the
antenna or cable system is electrically grounded to provide some protection against voltage surges
and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.
Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.
Warning Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
Warning This product contains chemicals, including lead, known to
the State of California to cause cancer and/or birth defects
or reproductive harm.
170
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Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits.
Warning When installing or realigning an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits. Contact with them could be fatal.
Reference Grounding component
1 Electric service equipment
2 Power service grounding electrode system (NEC Art 250, Part H)
3 Ground clamps
4 Grounding conductors (NEC Section 810-21)
5 Antenna discharge unit (NEC Section 810-20)
6 Ground clamp
7 Antenna lead-in wire
2
1
5
3
7
6
4
Antenna and satellite grounding
171
Notices
www.gateway.com
Notices
Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect,
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,
Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo,
SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium
are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are
used for identification purposes only, and may be the trademarks or registered trademarks of their respective
companies.
Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
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173
Index
A
AC power connector 5
accessories 11
safety precautions 165
add-in cards
See cards
adding
See installing
AGP expansion slot 159
audio
headphone jack 6
line in jack 6
line out jack 6
microphone jack 6
speakers jack 6
troubleshooting 150
audio CD
cleaning 133
audio in jack 6
B
backing up files 52, 64
battery
location 158
replacing 120
BIOS
configuration jumper 126, 158, 160
recovering 160
updating 126
BIOS Setup utility 123
C
cable lock 6
camera 11
card
retention thumbscrew 6
slots 159
cards
installing 103
reinstalling 103
removing 103
replacing 103
troubleshooting 131
case
back view 4
closing 95
front view 2
opening 92
CD
cleaning 133
copying 38
creating audio 48
creating data 42
creating label 52
creating music 48
drive 34
eject button 3, 35
troubleshooting 131
CD drive
adding 97
eject button 3, 35
identifying 34
location 3
replacing 97
testing 52
testing speed 52
troubleshooting 131
using 34
CD-RW drive
adding 97
eject button 3, 35
identifying 34
location 3
replacing 97
troubleshooting 131
using 34
Certificate of Authenticity 5, 8
cleaning
audio CD 133
case 66
174
CD 133
computer exterior 66
computer monitor 67
DVD 133
keyboard 67
mouse 68
closing
computer case 95
unresponsive program 17
configuration jumper
location 158
settings 126, 160
connecting
AC power 15
connections
audio in 6
audio input 6
auxiliary fan 159
digital camera 3
digital out 6
Ethernet 6
external audio 6
external speakers 6
fan 159
Firewire 3, 6
headphones 6
i.Link 3, 6
IDE cable 158
IEEE 1394 3, 6
keyboard 5, 159
line in 6
line out 6
main power 158
microphone 6
modem 5
monitor 6
mouse 5, 159
network 6, 159
parallel 5, 159
power 5
power cord 5
PS/2 keyboard 5, 159
PS/2 mouse 5, 159
rear out 6
serial 5, 159
speaker out 6
TV 5
USB 3, 5, 158, 159
copying
data CD 38
data DVD 38
music CD 38
music tracks 45
creating
CD label 52
DVD label 52
music CD 48
Customer Service
Accounting 152
Sales 152
Warranty 152
D
default printer 148
defragmenting hard drive 62
deleting files and folders 59
device drivers
See drivers
digital out jack 6
DIMM
See memory
Disk Cleanup 59
Disk Defragmenter 62
diskette
eject button 32
inserting 32
troubleshooting 134
diskette drive 3, 32
adding 97
cable connector 158
eject button 3, 32
location 3
replacing 97
troubleshooting 134
using 32
Do More With Gateway 26
175
documentation
eSupport 28
Gateway Web site 28
help 22
HelpSpot 22
online help 27
drivers 81
reinstalling 81
updating 29, 83
drives
3.5-inch bay cover 3
5.25-inch bay cover 3
backing up files 64
CD 3, 34, 97
CD-RW 3, 34, 97
checking for errors 60
checking for free space 58
defragmenting 62
diskette 3, 32, 97
diskette cable connector 158
DVD 3, 34, 97
DVD+RW 34
DVD/CD-RW 3, 97
DVD-RAM/-RW/CD-RW 3, 34
hard drive 100
IDE cable connector 158
identifying drive types 34
replacing 97, 100
replacing hard drive 100
troubleshooting 131, 134, 136
types 34
DVD
copying 38
creating data 42
creating label 52
drive 34
eject button 35
inserting 35
troubleshooting 131
DVD drive
adding 97
eject button 3, 35
identifying 34
location 3
replacing 97
testing 52
testing speed 52
troubleshooting 131
using 34
DVD+RW drive
eject button 35
identifying 34
using 34
DVD/CD-RW drive 3
adding 97
eject button 3
location 3
replacing 97
troubleshooting 131
DVD-RAM/-RW drive
eject button 35
DVD-RAM/-RW/CD-RW drive
adding 97
eject button 3
identifying 34
location 3
replacing 97
troubleshooting 131
using 34
E
eject button 35
CD 3
diskette 3, 32
DVD 3, 35
electrostatic discharge (ESD) 91
ergonomics 18
Error-checking 60
eSupport 9, 10
using 29
Ethernet jack 6, 159
expansion card
See cards
external audio jack 6
176
F
fan connector 159
faxes
troubleshooting 143
files
backing up 64
deleting 59
troubleshooting 135
finding
HelpSpot topics 24
specifications 9
Firewire port 3, 6
floppy disk
See diskette
fragmentation 62
G
Gateway
eSupport 9, 10
model number 5, 7
serial number 5, 7, 9
Technical Support 151
Web address 28
Web site 28
gateway.your.way dial-up server 142
H
hard drive
backing up files 64
checking for errors 60
checking for free space 58
defragmenting 62
deleting files and folders 59
installing 100
replacing 100
scanning for errors 60
troubleshooting 136
headphone jack 6
help
online 27
using 22
HelpSpot 22
playing video 25
searching 24
starting 22
Using your computer link 23
Hibernate mode 3, 70, 75
I
i.Link port 3, 6
IDE cable connector 158
IEEE 1394 port 3, 6
inkjet printer 11
installing
add-in cards 103
battery 120
cards 103
CD drive 97
CD-RW drive 97
diskette drive 97
drivers 81
drives 97, 100
DVD drive 97
DVD/CD-RW drive 97
expansion cards 103
hard drive 100
memory 115
power supply 107
programs 84
system battery 120
system board 111
Windows 86
Internet
troubleshooting 138
Internet connection
troubleshooting 138, 142
intrusion detection header 158
J
jacks
See connections
jumper
configuration 126, 158
settings 126, 160
177
K
Kensington cable lock
lock slot 6
keyboard
cleaning 67
port 5, 159
troubleshooting 139
L
label
Microsoft Certificate of Authenticity
5, 8
model number 5, 7
serial number 5, 7
laser printer 11
LCD panel
troubleshooting 145
line in jack 6
line out jack 6
lock slot
Kensington cable 6
M
maintenance 53
backing up files 64
checking for drive errors 60
checking hard drive space 58
cleaning case 66
cleaning component exteriors 66
cleaning keyboard 67
cleaning monitor screen 67
cleaning mouse 68
defragmenting 62
deleting files 59
suggested schedule 54
using Scheduled Task Wizard 64
virus protection 55
memory 12
adding 115
installing 115
replacing 115
slots 158
troubleshooting 140
microphone jack 6
Microsoft Certificate of Authenticity 5, 8
model number 5, 7
modem
jack 5
protecting from power surge 14
troubleshooting 140
monitor
cleaning 67
port 6
troubleshooting 145
mouse
cleaning 68
port 5, 159
troubleshooting 147
multimedia
using CD drive 34
using diskette drive 32
using DVD drive 34
music tracks
copying 45
N
Nero Express 37
network jack 6, 159
networking
kit 11
non-technical support
Accounting 152
Sales 152
Warranty 152
Norton Antivirus 55
O
online help 22, 27
opening
BIOS Setup utility 124
computer case 92
P
parallel port 5, 159
passwords 160
PC Doctor 130
178
ports
See connections
power
advanced settings 71, 73
button 3
changing advanced settings 73
changing modes 71
changing schemes 72
changing settings 71
connector 5
Hibernate mode 3, 70, 75
main connector 158
management 70
schemes 71, 72
source problems 14
Standby mode 3, 70
surge protector 14
troubleshooting 148
turning off computer 16
turning on computer 15
using UPS 76
power button 3
power supply
replacing 107
uninterruptible 76
printer
default 148
inkjet 11
laser 11
parallel port 5
troubleshooting 148
product label 5
programs
closing unresponsive 17
reinstalling 84
PS/2 port
keyboard 5, 159
mouse 5, 159
R
RAM
See memory
rebooting computer 17
recordable drive 3, 12
adding 97
eject button 3, 35
identifying drive 34
location 3
replacing 97
troubleshooting 131
using 34
reinstalling
drivers 81
programs 84
software 84
Windows 86
removing files and folders 59
resetting computer 17
restarting computer 17
Restoration CDs 80
S
safety
avoiding repetitive strain 20
caring for computer 54
general precautions 163
guidelines for troubleshooting 128
posture 20
reducing eye strain 18
setting up computer 19
static electricity 91
scanner 11
Scheduled Tasks Wizard 64
screen
cleaning 67
troubleshooting 145
searching
in HelpSpot 24
security features
Kensington cable lock 6
serial number 5, 7, 9
serial port 5, 159
setting up
safety precautions 164
shutting down computer 16, 17
sound troubleshooting 150
179
speakers jack 6
specifications 9
Standby mode 3, 70
starting computer 3, 15
static electricity 91
support tool
PC Doctor 130
surge protector 14
system battery
location 158
system board
component location 157
configuration jumper 126
features 156
replacing 111
specifications 161
system identification label 7
T
tape backup drive 12
Technical Support 152
technical support 151
automated troubleshooting 152
eSupport 9, 10
FaxBack support 152
Technical Support 152
tips before contacting 151
tutorial service 152
telephone support 151
testing
CD drive 52
DVD drive 52
training
CD 153
classroom 153
Gateway Learning Libraries 153
Learn@Gateway 153
troubleshooting
add-in cards 131
audio 150
automated system 152
cards 131
CD drive 131
CD-RW drive 131
cleaning CD 133
cleaning DVD 133
computer startup 133
diskette drive 134
DVD drive 131
DVD/CD-RW drive 131
expansion card 131
faxed answers 152
faxes 143
files 135
gateway.your.way dial-up server 142
general guidelines 129
hard drive 136
Internet connection 138, 142
keyboard 139
LCD panel 145
memory 140
modem 140
monitor 145
mouse 147
PC Doctor 130
power 148
printer 148
reinstalling drivers 81
safety guidelines 128
screen 145
screen area 145
screen resolution 145
sound 150
support tool 130
technical support 151
telephone support 151
Web site connection speed 138
turning off computer 3, 16, 17
turning on computer 3, 15
tutoring
fee-based 153
TV jack 5
U
uninterruptible power supply (UPS) 12,
14, 76
180
updating
BIOS 126
device drivers 29
updating Norton AntiVirus 55
upgrading 89
UPS 12, 14, 76
USB port 3, 5, 158, 159
V
virus
protecting against 55
removing with Norton AntiVirus 55
voltage switch 5
volume
adjusting modem 145
troubleshooting 150
W
Web site
Gateway 28
Windows
installing 86
product key 5
Product Key Code 8
reinstalling 86
reinstalling drivers 81
updating drivers 83
working safely 18
Z
Zip drive 12, 64
MAN E6100 SYS GDE R0 6/03

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