Gateway E 5400 Users Manual Mid Tower

E-5400 to the manual 77e6f44b-1ee6-47f3-abd1-09903599ba05

2015-02-02

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MAN US E5400 SYSTEM GDE R0 11/99

*8505030*
*8505030*
*8505030*
8505030

E-5400 Mid Tower
System Manual

05030.book Page i Monday, November 22, 1999 8:23 AM

Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Turning off your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Resetting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing static electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
The system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.5-inch diskette or CD/DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing and replacing the 3.5-inch diskette or CD/DVD drive . . . . . . . . . . .
Installing an additional 3.5-inch device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing an additional 5.25-inch device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23
23
28
30
34
36
37
39
41
42
42
44
46
49

05030.book Page ii Monday, November 22, 1999 8:23 AM

Removing and replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing an additional hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing and replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
System fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Removing and replacing the system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing and replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using the BIOS Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
About the BIOS Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS recovery mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65
68
70
70

Managing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintain and manage your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitoring system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73
73
74
74
75
75
76
79
79
80
81
81
81

Cleaning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83
84
84
84

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
CD/DVD problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

05030.book Page iii Monday, November 22, 1999 8:23 AM

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Memory/Processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Peripheral/Adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Safety, Regulatory, and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
American users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Canadian users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
European users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Japanese users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Australia and New Zealand users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

iii

05030.book Page iv Monday, November 22, 1999 8:23 AM

05030.book Page v Monday, November 22, 1999 8:23 AM

Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention

Description

ENTER

Keyboard key names are printed in small capitals.

CTRL+ALT+DEL

A plus sign means to press the keys at the same time.

Setup

Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.

User’s Guide

Names of publications are printed in italic.

Viewpoint

All references to front, rear, left or right on the computer are based
on the computer being in a normal, upright position, as viewed from
the front.

Conventions used in this manual

05030.book Page vi Monday, November 22, 1999 8:23 AM

Important

A note labeled important informs you of special
circumstances.

Caution

A caution warns you of possible damage to equipment or
loss of data.

Warning

A warning indicates the possibility of personal injury.

Getting additional information
Log on to the Gateway Support Center at www.gateway.com/support to find
information about your system or other Gateway products. Some types of
information you can access are:

■

Hardware driver and software application updates

■

Technical tips

■

Service agreement information

■

Technical documents and component information

■

Frequently asked questions (FAQ)

■

Documentation for peripherals or optional components

■

Online access to technical support

Preface

05030.book Page 1 Monday, November 22, 1999 8:23 AM

System
Features
Standard features
■

Up to two Intel® Pentium III processors with 133 MHz Front Side Bus
(FSB) in Slot 1 processor sockets

■

Four Rambus™ In-line Memory Module (RIMM™) sockets that support
up to 2 Gigabytes (GB) of Rambus Dynamic Random Access Memory
(RDRAM) up to 400 Mhz

■

Intel 840 chipset

■

Integrated Intel 82259 10/100 LAN support with Cape lookout

■

AGP Slot (AGP 2.0 compliant)

■

Matrox G400 AGP graphics controller with 32 MB of SGRAM and support
for two monitors

■

Five PCI slots

■

ATX form factor system board and mid-tower chassis

■

One 3.5 inch 1.44 MB diskette drive, one CD-ROM drive, and one hard
drive

■

Keyboard port (PS/2), mouse port (PS/2), serial port, parallel port, two
Universal Serial Bus (USB) ports, RJ-45 Ethernet port, Audio line-out,
Audio line-in, and Microphone-in

■

Integrated core logic (ICH) audio using AC’97 2.1 compliant digital
controller and AC’97 compliant Codec chip soft audio

Standard features

05030.book Page 2 Monday, November 22, 1999 8:23 AM

Front panel
The front panel of the mid-tower case includes the following features:

CD/DVD drive
Audio-out jack

CD/DVD eject
button

CD-ROM volume
control
Diskette drive

Power button and
Power-on LED

Diskette
eject button
Reset button

Hard drive LED

Audio-out jack connects headphones or powered speakers that you use to
listen to an audio CD (directly from the CD/DVD drive).
CD/DVD volume control controls the volume of an audio CD.
Power button turns the computer on and off.
Power on LED lights when the computer is turned on. The green light means
your computer is using full power. The amber light means your computer is
in power conservation mode.
Hard drive LED lights when the hard drive is active.

System Features

05030.book Page 3 Monday, November 22, 1999 8:23 AM

CD/DVD drive plays data or audio CDs.
CD/DVD eject button ejects a CD from the CD/DVD drive.
Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
Diskette eject button ejects diskettes from the diskette drive.
Reset button restarts a system that has become non-responsive.

Front panel

05030.book Page 4 Monday, November 22, 1999 8:23 AM

Rear panel
The mid-tower case rear panel includes the following Input/Output (I/O)
ports, connectors, and switches:

Power connector
Padlock tab
Voltage selector

Thumbscrew

Mouse port
Keyboard port
USB ports
Parallel port
Serial port
RJ-45 LAN
connector
Audio Line-out
Microphone-in
Secondary video
port
Primary video port

Audio Line-in

Thumbscrew

Kennsington
lock slot

Voltage selector sets the voltage for your area, either 115 V or 230 V.
Power connector connects the computer power cord. The other end of the
power cord plugs into an AC outlet or power strip.
Mouse port connects a PS/2-compatible mouse.
Keyboard port connects a Personal System/2® (PS/2) compatible keyboard.
USB ports connect external Plug-and-Play devices, such as keyboards and
pointing devices, that are automatically configured when they are plugged
into the computer through one of these ports.
Parallel (printer) port connects a printer or other parallel device.

System Features

05030.book Page 5 Monday, November 22, 1999 8:23 AM

Serial port connects to a serial device.
RJ-45 LAN connector lets you connect to a network, and the adjacent
Indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green).
Microphone-in, Audio Line-out, and Audio Line-in jacks connect audio
devices such as speakers, tape players, and microphones.
Secondary video port connects the second monitor interface cable.
Primary video port connects the first (or only) monitor interface cable.
Padlock tab permits the use of a padlock to secure the system. To use the
padlock tab it must be removed from it’s shipping position and reinstalled
in the active position, as shown below.

Active position

Shipping position

Thumbscrews must be loosened to remove the cover from the system.
Kennsington lock slot lets you use a cable lock to secure the system.

Rear panel

05030.book Page 6 Monday, November 22, 1999 8:23 AM

System board
The following figure and list identify system board components.

A B

AK
AJ

F
AH
AG

G
H

AF
AE

I
J

AD
AC
AB

L
M

O
P
R
S
X W

A Processor fan 1 connector
B Processor fan 2 connector
C Processor slot 1
D Processor slot 2
E Processor fan 3 connector (not used)

System Features

05030.book Page 7 Monday, November 22, 1999 8:23 AM

Voltage regulator module (VRM) for second processor

G ATX power connector
H Supplementary AGP Pro50 power connector
I

Auxiliary power connector

RIMM slots 1 and 2 (Channel A)

K AGP (accelerated graphics processor) slot
L

SCSI LED connector

M Diskette drive connector
N Secondary IDE connector
O Primary IDE connector
P Internal speaker
Q Front system fan connector
R Front panel connector
S Front chassis intrusion connector (not used)
T

Auxiliary LED connector

U Configuration jumper (J1F2)
V Internal MIDI connector
W Telephony connector
X CD/DVD audio connector
Y PCI slots (5)
Z

Battery

System fan (not used)

Rear chassis intrusion connector

Rear system fan

RIMM slots 3 and 4 (Channel B)

Microphone-in connector

System board

05030.book Page 8 Monday, November 22, 1999 8:23 AM

Audio line-in (right) and Audio line-out (left) connectors

RJ-45 Ethernet LAN connector and LEDs

Serial port

Parallel port

USB ports

PS/2 Mouse and Keyboard ports

System Features

05030.book Page 9 Monday, November 22, 1999 8:23 AM

System Setup
Setting up your system

Use the instructions on the poster that came with your system to assemble
your system. You can prepare a safer working environment before assembling
your system by following the guidelines listed below.
■

Provide a clean, flat, and stable surface for your system. Allow at
least 12 inches at the rear of the computer for cabling and air
circulation.

■

Obtain a grounded (three-prong) AC surge-protected power strip.
A surge-protected power strip helps protect against AC line spikes.

■

Protect your system from extreme temperature and humidity. Do
not expose your system to direct sunlight, heater ducts, or other
heat-generating objects.

■

Keep your computer away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Even a telephone placed
too close to the computer may cause interference.

■

Plug the computer into a wall outlet or power strip that is easily
accessible. When you turn off the computer with the power button,
some electricity still flows through the computer. To remove all
power from the computer, you need to unplug the power cord.

Important

Keep the computer boxes and packing material, in case
you need to send the computer to Gateway for repairs. If
you return your computer in different packaging, your
warranty may be void.

Setting up your system

05030.book Page 10 Monday, November 22, 1999 8:23 AM

Starting your system
Before you start your system for the first time:
■

Make sure that the voltage selector switch on the back of the
computer is still set to the correct voltage for your area. This switch
is set at the factory to the correct voltage (see “Rear panel” on
page 4 for voltage selector switch location).

■

Make sure all cables are firmly connected to the proper ports on
the rear panel of the computer.

Caution

■

Make sure your computer and peripherals are turned off
and unplugged from the power outlet when you connect
peripherals to the computer.

Make sure the computer and monitor are plugged into an AC outlet
or power strip and that the power strip is turned on.

To start the system:
1 If you have connected the system components to a power strip, make
sure all the system components are turned off, then turn on the power
strip.

2 Turn on the monitor by pressing its power button.

System Setup

05030.book Page 11 Monday, November 22, 1999 8:23 AM

3 Turn on the computer by pressing its power button. The light-emitting
diode (LED) in the power button is lit when the power is on.

Power button
and power LED

4 Turn on any other components connected to the computer, such as
speakers, a printer, or a scanner.
If nothing happens when you turn on the system:
■

Recheck the power cables to make sure that they are securely
plugged in and that your power strip (if you are using one) is
plugged in and turned on.

■

Make sure the monitor is connected to the computer, plugged into
the power strip or AC outlet, and turned on. You may also need
to adjust the brightness and contrast controls on the monitor.

Important

Wait until the startup procedure is finished before loading
a diskette in the diskette drive, or the computer may search
the diskette for startup information.

Starting your system

05030.book Page 12 Monday, November 22, 1999 8:23 AM

Understanding the Power-On Self-Test
When you turn on your computer, the power-on self-test (POST) routine
checks the system memory and components. To see this information on the
screen, press TAB during POST. Press ESC to bypass the remaining memory
count.
The system displays an error message if POST finds any problems. Write down
the error message that appears. If you continue to experience problems, this
error message may help technical support diagnose the cause.

Setting up the operating system
The first time you start your computer, the operating system takes a few
minutes to set up.
Refer to your software documentation for specific questions regarding
software.

To complete the operating system setup:
1 After the computer starts, the start-up wizard opens. Continue by clicking
Next.

2 Type the requested information in the appropriate text boxes. When you
have finished typing the information, continue by clicking Next.

3 Continue following the instructions and selecting options in the start-up
wizard dialog boxes, clicking Next to move through the dialog boxes, until
the wizard tells you to restart your computer.
Most of the dialog boxes that open in the start-up wizard have a button
that takes you back to previous dialog boxes, in case you need to change
or correct the information you typed.

4 Restart your system. The setup is complete.

System Setup

05030.book Page 13 Monday, November 22, 1999 8:23 AM

Turning off your system
Every time you turn off your system, shut down the operating system first.
You may lose data if you do not follow the proper procedure.

To turn off your system in Windows NT:
1 Click Start, then click Shut down the computer? (Windows NT), then select Shut
Down.

2 Click OK. The computer turns off. If you see a message saying It is now safe
to turn off your computer, turn off the computer by pressing the power button.

3 Turn off the monitor and peripherals.
Warning

When you turn the computer off by pressing the power
button, some electric current still flows through the
computer. Before opening the computer case or
connecting or removing any peripherals, turn off the
computer, then unplug the power cord and modem cord
(if installed).

Turning off your system

05030.book Page 14 Monday, November 22, 1999 8:23 AM

Resetting your system
If your computer does not respond to keyboard or mouse input, you may have
to close a program or programs that may not be responding. If closing
unresponsive programs does not restore your computer to normal operation,
you may have to reset the system.

To reset your system in Windows NT:
1 Press CTRL+ALT+DEL. A window opens that lets you to close a program
that is not responding.

2 Click Task Manager, then select the program that is not responding.
3 Close the program by clicking End Task.
4 If the computer does not respond, press the reset button to restart the
computer.
As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.

System Setup

05030.book Page 15 Monday, November 22, 1999 8:23 AM

Case Access
Preventing static electricity

Before opening the computer case, read and follow these precautions to
prevent damage from static electricity. When opening your computer case,
always perform the following procedure.
Caution

Static electricity can permanently damage electronic
components in your computer. Prevent electrostatic
damage to your computer by following static electricity
precautions every time you open your computer case.

To prevent static electricity discharge:
1 Turn off the computer power.
2 Touch a bare metal surface on the back of the computer.
3 Unplug all power cords from AC outlets and disconnect the modem cable
(if installed).

Preventing static electricity

05030.book Page 16 Monday, November 22, 1999 8:23 AM

Also follow these static electricity precautions:

■

Avoid static-causing surfaces such as plastic and styrofoam in your work
area.

■

Remove the parts from their antistatic bag or container only when you
are ready to use them. Do not lay parts on the outside of an antistatic
bag or container because only the inside provides antistatic protection.

■

Always hold cards by their edges and their metal mounting brackets.
Avoid touching components on the cards and the edge connectors that
connect to expansion slots. Never slide cards or other parts over any
surface.

Case Access

05030.book Page 17 Monday, November 22, 1999 8:23 AM

Opening the case
Important

All references to front, rear, left or right on the computer
are based on the computer being in a normal, upright
position, as viewed from the front.

To work on the internal components of the computer, you must open the
case, which has two removable parts:
■

A left side cover panel that permits access to the interior of the case

■

A bezel that covers the front of the chassis

Because the components inside your computer are extremely sensitive to static
electricity, make sure to follow the precautions at the beginning of this chapter
for avoiding static electricity damage. Only qualified personnel should open
the system for maintenance. If you feel you are qualified to maintain the
system yourself, make sure you are properly grounded before opening the
system chassis.
Warning

Avoid exposure to dangerous electrical voltages and
moving parts, by turning off your computer and unplugging
the power cord and modem cable (if installed) before
removing the chassis cover.

To remove the left side cover panel:
1 Turn off the computer and disconnect all power cords.
2 Remove the thumbscrews from the back of the side panel and unlock
the chassis lock (if applicable).

Opening the case

05030.book Page 18 Monday, November 22, 1999 8:23 AM

3 Slide the left side panel to the rear (approximately 3/4-inch), disengaging
the retaining tabs on the top edge of the panel from the top of the chassis.

Thumbscrews

4 Lift the panel up and away from the chassis.

Case Access

05030.book Page 19 Monday, November 22, 1999 8:23 AM

To remove the bezel:
1 With the left side panel removed, disengage the retention tabs on the
left side of the bezel by prying outward on each tab.

2 Swing the bezel out from the front of the chassis and disengage the hinge
tabs on the right side of the bezel by moving the bezel to the right.

3 Remove the bezel.

RetentionTabs

Opening the case

05030.book Page 20 Monday, November 22, 1999 8:23 AM

Closing the case
Replace the chassis cover as soon as you finish installing or removing
components so that dust and dirt (which can damage the computer) do not
collect inside the computer.

To replace the bezel:
1 Holding the bezel at an angle to the front of the chassis, place the hinge
tabs on the right side of the bezel in the appropriate slots in the front
of the chassis.

2 Swing the left side of the bezel toward the chassis until the retaining tabs
snap into place.
Four hinge tabs are located
on the right side of the bezel
and are not visible in this
illustration

Case Access

05030.book Page 21 Monday, November 22, 1999 8:23 AM

To replace the chassis cover:
1 Holding the left side panel at an angle to the chassis and 3/4-inch to the
rear, engage the retaining strip on the bottom edge of the panel with the
lip at the bottom edge of the chassis.

2 Swing the top of the panel toward the chassis, engaging the retaining
tabs on the top edge of the side panel with the slots on the chassis.

3 Slide the panel toward the front of the chassis 3/4-inch, securing it into
place.

4 Reinstall the thumbscrews and lock the case (if applicable).

Closing the case

05030.book Page 22 Monday, November 22, 1999 8:23 AM

Case Access

05030.book Page 23 Monday, November 22, 1999 8:23 AM

System
Components
The system board

The system board is the heart of the computer, which integrates the other
elements of the system, such as the processor, memory, storage, networking,
and communications, and lets them operate in a coordinated and useful way.

Removing the system board
The system board is mounted on stand-off retention hooks on the right side
of the chassis. The board is secured by two screws, one located on the
back-right of the chassis, and one located inside the case.
Important

All references to front, rear, left or right on the computer
are based on the computer being in a normal, upright
position, as viewed from the front.

To remove the system board:
1 Turn off the system and disconnect the power cord, modem cord (if
installed), and all external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Place the chassis gently on its right side.

The system board

05030.book Page 24 Monday, November 22, 1999 8:23 AM

4 Remove all expansion cards from the system board (See “Adding an
expansion card” on page 34).

5 Disconnect all cables from the system board, including the power cables
from the power supply. Note where the cables are connected.

6 Remove the retaining screw securing the board to the right side of the
chassis.
Remove retaining
screw from this hole

System Board components
removed for clarity
Rear

System Components

Front

05030.book Page 25 Monday, November 22, 1999 8:23 AM

7 Loosen the retaining screw at the back (right side) of the chassis.

System board
retaining screw

8 Slide the system board toward the front of the chassis slightly, to
disengage it from the stand-off retention hooks (see illustration under “To
install the system board:”), then remove it carefully.

9 Remove the system board mounting bracket (shown below) and place the
board in a static-free bag or container.

The system board

05030.book Page 26 Monday, November 22, 1999 8:23 AM

To install the system board:
1 Install the system board mounting bracket on the rear edge of the system
board by inserting the tabs into the corresponding holes in the board
and rotating the bracket into place.

Tabs

Mounting bracket

System Components

05030.book Page 27 Monday, November 22, 1999 8:23 AM

2 Holding the system board by the top and bottom edges, place it in the
case by aligning the mounting holes on the board with the stand off
(threaded) and stand off retention hooks on the right side of the case.

3 Holding the system board in place, tighten the retaining screw on the
right rear of the case.

4 Replace the retention screw previously removed from the system board,
then tighten the screw until the board is secured.

5 Reconnect peripherals, the modem cord, and the power cord, then turn
on the system.

The system board

05030.book Page 28 Monday, November 22, 1999 8:23 AM

Replacing or adding a processor
The system is compatible with the Intel ® Pentium® III 667 and 733 MHz and
faster processors with 133 MHz front-side bus (FSB). Up to two processors may
be installed in the system.
When replacing a processor, or adding an additional processor, order a
Pentium III processor upgrade kit from Gateway. The kit includes the Pentium
III processor, a fan/heatsink, and a disposable electrostatic wrist strap.
Caution

A heatsink or fansink must be installed on each processor.
Installing a processor without a heatsink or fansink could
result in damage to, or failure of the processor.

To replace a processor:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Disconnect the power supply cable of the processor fan from the CPU
fan connector on the system board.

4 Place the head of a flat-bladed screwdriver behind the tab on one side
of the processor retention bracket holding the processor to be removed.

Screwdriver

Tab

5 Push the handle of the screwdriver toward the processor. When the tab
that locks the processor in place opens, lift up slightly on the side of the
processor.

System Components

05030.book Page 29 Monday, November 22, 1999 8:23 AM

6 Repeat the previous two steps for the other side of the processor.
7 Pull the processor up and out of the slot.

8 Align the new processor with the processor slot (note that the processor
slot is keyed so the processor can only be installed one way) and press
firmly to install it.

The system board

05030.book Page 30 Monday, November 22, 1999 8:23 AM

9 Reconnect the power supply cable of the processor fan to the CPU fan
connector on the system board.

10 Close the case, as described in Chapter 3.
11 Reconnect the power cord and all other cords you removed, then turn
on the system.

To add an additional processor:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Remove the terminator card from the second processor slot to make room
for the additional processor.

4 Align the new processor with the processor slot (note that the processor
slot is keyed so the processor can only be installed one way) and press
firmly to install it.

5 Connect the power supply cable of the processor fan to the second CPU
fan connector on the system board (See “System board” on page 6 for
location).

6 Close the case, as described in Chapter 3.
7 Reconnect the power cord and all other cords you removed, then turn
on the system.

Adding or replacing memory
The Rambus Dynamic Random Access Memory (RDRAM) Rambus In-line
Memory Modules (RIMMs) supported by your system board conform to the
following standards:
■

32 MB, 64 MB, 128 MB, 256 MB, and 512 MB ECC or non-ECC RIMMs

■

Single- or double-sided configurations

■

2 GB maximum system memory

When you are selecting and installing RIMMs, keep the following in mind:

System Components

05030.book Page 31 Monday, November 22, 1999 8:23 AM

■

RIMM modules must be installed symetrically into both channels, that
is, if a RIMM is installed in RIMM-1 (Channel A), the same size, density,
type, and speed RIMM must be installed in RIMM-3 (Channel B), likewise
for RIMM-2 and RIMM-4. If RIMMs are not installed in this manner, the
computer will not boot. Using the encoded part numbers on the RIMM
modules is the best way to make sure that the parts are the same.

RIMM-3
RIMM-4
RIMM-1
RIMM-2

Channel B
Channel A

■

To optimize memory performance, RIMM-1 and RIMM-3 must be
populated first.

■

ECC memory cannot be combined with non-ECC memory.

■

Continuity Modules (CRIMMs) are required in all blank memory slots. If
CRIMMs are not installed in blank slots, the computer will not boot.

■

No jumper settings are required for the memory size or type because this
information is automatically detected by the BIOS.

■

At the time this manual was printed, some RIMM module configurations
were not available for testing or sale. The following chart is not intended
to imply either availability or compatibility. As new RIMM configurations
become available, check with Gateway’s website (www.gateway.com) for
updated information.
RIMM Modules

Total
Memory

2 - 32 MB RIMMs, 2 - CRIMMs

64 MB

4 - 32 MB RIMMs,

128 MB

2 - 64 MB RIMMs, 2 - 32 MB RIMMs

192 MB

4 - 64 MB RIMMs

256 MB

2 - 96 MB RIMMs, 2 - 64 MB RIMMs

320 MB

The system board

05030.book Page 32 Monday, November 22, 1999 8:23 AM

4 - 96 MB RIMMs

384 MB

2 - 128 MB RIMMs, 2 - 96 MB RIMMs

448 MB

4 - 128 MB RIMMs

512 MB

2 - 256 MB RIMMs, 2 - 128 MB RIMMs

768 MB

4 - 256 MB RIMMs

1 GB

2 - 512 MB RIMMs, 2 - 256 MB RIMMs

1.5 GB

4 - 512 MB RIMMs

2 GB

To add or remove RIMMs:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

System Components

05030.book Page 33 Monday, November 22, 1999 8:23 AM

3 If you are adding a RIMM, pull open the socket clamps on each side of
the RIMM socket and remove the CRIMM.

Socket clamps

4 If you are replacing a RIMM, pull open the socket clamps on each side
of the RIMM socket, then lift the RIMM out of the socket.

RIMM

5 Store the RIMM in a static-free container.

The system board

05030.book Page 34 Monday, November 22, 1999 8:23 AM

6 Insert the new RIMM into the socket and align the two notches in the
RIMM with the two notches in the RIMM socket.

RIMM

7 Gently press the RIMM into the socket until it’s firmly seated. Inserting
the RIMM automatically locks each of the socket clamps on each end of
the RIMM.

8 Close the case, as described in Chapter 3.
9 Reconnect peripherals, the modem cord, and the power cord, then turn
on the system.

Adding an expansion card
The E-5400 computer has five PCI expansion slots on the system board, which
may be used for a variety of add-on cards. These cards may include a SCSI
controller card, a modem, a high-end sound card, or an additional IDE
controller card. The computer also has a single AGP slot which contains the
graphics controller card for the system.

To add an expansion card:
1 Set any jumpers and switches on the card, if required in the card
instructions. Turn off the computer, disconnect the power cord, modem
cord (if installed), and all external peripheral devices.

System Components

05030.book Page 35 Monday, November 22, 1999 8:23 AM

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Locate an available slot and remove the slot cover by removing the screw
that secures it to the back of the chassis.

4 Insert the bottom edge of the expansion card (the keyed edge with the
contacts) into the slot on the system board and push in firmly to seat
the card.

Screw

5 After seating the card firmly, use the screw you removed to secure the
card to the rear of the chassis.

6 Connect any cables to the card (see card documentation for proper
jumper settings and cable orientation).

7 Close the case, as described in Chapter 3.
8 Reconnect peripherals, the modem cord, and the power cord, then turn
on the system.

The system board

05030.book Page 36 Monday, November 22, 1999 8:23 AM

You may need to reconfigure your system after installing some expansion
cards. You may also need to install software that came with the card. Check
the card documentation for additional information.

Replacing the battery
The battery provides power for the system real-time clock and CMOS memory,
which holds the system configuration information.
If your battery is failing you may notice your system clock slowing down and
giving you the incorrect time. If so, open the BIOS Configuration Manager
and write down all the values in the various tabs before replacing the battery.
Replacing the battery resets the BIOS Configuration Manager to its default
values.
Caution

There is a danger of explosion if the battery is incorrectly
replaced. Replace the battery only with the same or
equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s
instructions.

To replace the battery:
1 Restart the computer and start the BIOS Configuration Manager program
by selecting Enter Setup when you are prompted to do so.

2 Write down the CMOS values from the Boot Options, Integrated IDE,
Integrated Floppy, Peripheral Ports, Power Events, General and Security tabs
in the BIOS Configuration Manager so you can reenter them after you
replace the battery. For more information about the BIOS Configuration
Manager program, see “Using the BIOS Configuration Manager” on
page 65.

3 Turn off the computer, disconnect the power cord, modem cord (if
installed), and all external peripheral devices.

4 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

5 Locate the battery on the system board (see “System board” on page 6).
The battery is circular and has the positive pole mark (+) on the top.

System Components

05030.book Page 37 Monday, November 22, 1999 8:23 AM

6 Using a small, flat-bladed screwdriver, carefully remove the battery from
its socket on the system board.

7 Press the new battery in the socket with the positive pole up. Be sure you
have pressed the battery down far enough for it to contact the base of
the socket (it should snap into place).

8 Close the case, as described in Chapter 3.
9 Reconnect peripherals, the modem cord, and the power cord, then turn
on the system.

10 If the CMOS data is not correct, change the information in the BIOS
Configuration Manager using the data you recorded in Step 2.

Troubleshooting the battery installation
If you have problems after installing the new battery, try each of the items
listed below, restarting the computer after each try.
■

Turn off the computer and make sure that all exterior cables are
attached and secured to the correct connectors.

■

Make sure that all power switches are on. If the computer is plugged
into a power strip or surge protector, make sure it is turned on also.

■

Enter the BIOS Configuration Manager program and compare the
settings on the screen with your notes or the system hardware
manuals. Correct any discrepancies.

The system board

05030.book Page 38 Monday, November 22, 1999 8:23 AM

■

Turn off the computer, remove the cover, and make sure that all
cables inside the case are attached securely. Also, make sure that
the colored cable edges are aligned correctly and that the
connectors didn’t miss any pins. Disconnect and reconnect the
cables. Close the case as described in Chapter 3, reconnect the
modem and power cords, then turn on the computer.

■

Turn off the computer, remove the cover and, if you have the
proper test equipment, make sure that the new battery has power.
(Although unlikely, your new battery may be defective.) Close the
case as described in Chapter 3, reconnect the modem and power
cords, then turn on the computer.

System Components

05030.book Page 39 Monday, November 22, 1999 8:23 AM

Preparing to replace or add a drive
One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD-ROM drive
are included with your computer. You can add additional drives of the
following types:
■

Half-height 3.5-inch diskette drives - The floppy controller supports
up to two diskette drives, one of which is the 3.5-inch diskette drive
that comes with your computer.

■

Half-height 3.5-inch hard drives - The system board has two IDE
connectors that support up to two drives each, for a total of four
IDE drives. To use another type of hard drive, such as a SCSI drive,
an add-in card must be installed.

■

Half-height 3.5-inch tape storage or disk storage devices.

■

Half-height 5.25-inch devices.

5.25-inch drive cage

Middle 3.5-inch
drive cage
Bottom 3.5-inch
hard drive cage

Preparing to replace or add a drive

05030.book Page 40 Monday, November 22, 1999 8:23 AM

As you prepare to install drives, keep the following in mind:

■

To remove and install drives, you need a grounding wrist strap and
a Phillips screwdriver.

■

If you remove a drive, place it in an antistatic bag or container.

■

Before you install a drive, see the drive’s documentation for
information on configuring the drive, setting any jumpers on the
drive, and attaching cables to the drive.

■

If you are installing a drive that uses an add-in controller, install
the add-in card before you install the drive.

■

IDE hard drives can be configured as single, master, or slave. IDE
CD-ROM drives can be configured as master or slave. Configure the
drives by using the drive-select jumpers located on the drives.

■

If only one drive is attached to a controller cable, configure the
drive as single if it is a hard drive or master if it is a CD-ROM drive.
If two drives of any type are attached to the cable, configure one
as master and one as slave.

■

You may need to configure the drives you install using the BIOS
Configuration Manager program. Select Enter Setup at start up to
access the BIOS Configuration Manager program.

System Components

05030.book Page 41 Monday, November 22, 1999 8:23 AM

Drive cabling information
Three drive cables are included with your system. The diskette drive connector
cable is used to connect diskette drives and other non-IDE devices such as
tape backup drives. The two IDE connector cables are used to connect IDE
devices such as CD-ROM drives and hard drives.
If you want to add additional drives, you can replace the drive connector
cables with ones that contain three connectors, which would let you add a
total of four IDE devices or two diskette drives.
Diskette Drive
Connector Cable
To floppy
connector on
system board

End of data
cable with
twisted
conductors
To diskette
drive that
came with
your system

IDE Connector Cables (two cables)
Blue to
secondary IDE
connector on
system board

Blue to
primary IDE
connector
on system
board

80 wire cable
Gray to
IDE drive
Gray to
CD-ROM
drive

Black to
IDE drive

Black to
CD-ROM drive

Preparing to replace or add a drive

05030.book Page 42 Monday, November 22, 1999 8:23 AM

3.5-inch diskette or CD/DVD drives
Removing and replacing the 3.5-inch diskette
or CD/DVD drive
To replace the drives:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Remove the bezel, as described in “To remove the bezel:” on page 19.
4 Locate the 3.5-inch diskette or 5.25-inch CD/DVD drive.
5 Remove the power and data cables from the back of the drive, noting
their location and orientation. (You will reconnect these cables after you
install the new drive.)

System Components

05030.book Page 43 Monday, November 22, 1999 8:23 AM

Both the 3.5-inch diskette drive and 5.25-inch CD/DVD drives are secured
in the chassis by sets of removable rails. The rails let the drives slide into
and out of the guides in the front bays. Extra rails are included with your
system and are clipped to the outsides of the drive cages, inside the case.

6 Disengage the rail locking tabs by pressing inward on both front rail
extensions, then move the drive slightly out of the bay by pushing on
the back of the drive. Pull the drive out of the chassis.

7 Remove the rails on both sides of the drive and snap them onto the new
drive in the same positions. Make sure the front rail extensions are
towards the front of the drive.

CD/DVD Drive

3.5-inch
Diskette Drive
L

Important

The rails on the 3.5-inch drive are different from those on
the CD/DVD drive. Make sure you install the correct rails
on each drive.

8 Align the rails with the appropriate open bay, and slide the drive into
the bay until the locking tabs snap into place.

9 Connect the power and data cables, making sure the cables match their
original position. (See your drive documentation for proper drive jumper
settings and cable orientation.)

10 Close the case, as described in Chapter 3.
11 Reconnect the power and modem cords, then turn on the system.

3.5-inch diskette or CD/DVD drives

05030.book Page 44 Monday, November 22, 1999 8:23 AM

Installing an additional 3.5-inch device
The second, externally accessible 3.5-inch drive bay can be used to install a
3.5-inch device such as a tape drive, a 100 MB or 120 MB disk storage device,
or an additional 3.5-inch diskette drive. Extra sets of rails are included with
your system (clipped to the drive cage) and are used for the installation. You
will have to purchase an additional cable with three connectors and of
sufficient length to connect the existing devices and the new device to the
connector on the system board.

To install an additional device in the 3.5-inch drive bay:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Remove the bezel, as described in “To remove the bezel:” on page 19.
4 Remove the plastic bezel insert covering the open bay by disengaging the
retaining tab and pushing the insert out from the back of the bezel. Save
the insert so that you can replace it if you remove the added device.

5 Remove the metal EMI shield from the front of the drive bay, if installed,
by unscrewing the retaining screw on the right side of the shield and
swinging it out to disengage it from the chassis..
Caution

Your system was designed to adhere to electromagnetic
interference requirements and the shield is an integral part
of the system. Installing an approved device should
continue to maintain those standards. If you remove the
device you should reinstall the shield.

6 Snap the rails onto the drive, making sure the front rail extensions are
towards the front of the device.

System Components

05030.book Page 45 Monday, November 22, 1999 8:23 AM

7 Align the rails with the open bay, and slide the drive into the chassis until
the locking tabs snap into place.

8 Connect the power and data cables to the back of the drive. (See drive
documentation for proper drive jumper settings and cable orientation.)

9 Close the case, as described in Chapter 3.
10 Reconnect the power and modem cords, then turn on the system.
11 Run the configuration software, if required.

3.5-inch diskette or CD/DVD drives

05030.book Page 46 Monday, November 22, 1999 8:23 AM

Installing an additional 5.25-inch device
Two additional, externally accessible 5.25-inch drive bays can be used to
install additional 5.25-inch devices such as a CD-ROM writer or a tape backup.
Extra sets of rails are included with your system (clipped to the drive cage)
and are used for the installation. You may need to purchase an additional cable
of sufficient length to connect the existing devices and the new device to the
connector on the system board.

To install an additional device in the 5.25-inch drive bay:
1 Turn off the system and disconnect the power cord and modem cord (if
installed) and all other external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

System Components

05030.book Page 47 Monday, November 22, 1999 8:23 AM

5 Remove the metal EMI shield from the front of the drive bay, if installed,
by placing a finger in the hole on the left side of the shield and pulling
out to disengage it from the chassis.

Metal EMI
shield
Pull out on the
left side of the
metal EMI shield

Caution

6 Snap the rails onto the drive, making sure the front rail extensions are
towards the front of the device.

3.5-inch diskette or CD/DVD drives

05030.book Page 48 Monday, November 22, 1999 8:23 AM

7 Align the rails with the bay, and slide the drive into the chassis until the
locking tabs snap into place.

8 Connect the power and data cables, making sure the cables match their
original position. (See your drive documentation for proper drive jumper
settings and cable orientation.)

9 Close the case, as described in Chapter 3.
10 Reconnect the power and modem cords, then turn on the system.
11 Run the configuration software, if required.

System Components

05030.book Page 49 Monday, November 22, 1999 8:23 AM

Hard drives
Removing and replacing the hard drive
The hard drive that is included with your system is mounted in the bottom
drive cage in the chassis.

To replace the hard drive:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Locate the 3.5-inch hard drive in the bottom drive cage.
4 Remove the power and data cables from the hard drive.
5 Grip the plastic mounting rails firmly with thumb and index finger and
pull the drive carefully straight out of the drive cage.

6 Remove the small, plastic mounting rails from the hard drive.

Hard drives

05030.book Page 50 Monday, November 22, 1999 8:23 AM

7 Place the old drive in an antistatic bag or container, then place the new
hard drive on a static-free surface with the top up and the connectors
facing you.

8 Install two small, plastic drive mounting rails (“L” rail on the left and
“R” rail on the right) to the new hard drive, making sure the front rail
extensions are towards the front of the device. Align the wire retention
clips to the mounting holes in the drive and pressing the rails to the sides
of the drive.
“R” rail

“L” rail

9 Align the rails with an open bay in the bottom drive cage, and slide the
drive into the cage until the locking tabs snap into place (be sure that
the data and power connectors on the drive face outward).

10 Connect the power and data cables to the drive. (See drive documentation
for proper drive jumper settings and cable orientation.)

11 Close the case, as described in Chapter 3.
12 Reconnect the power and modem cords, then turn on the system.

Installing an additional hard drive
The system comes equipped with a drive cage that will accept additional
internal hard drives. You will have to purchase an IDE cable with three
connectors and of sufficient length to connect the existing hard drive and
the new drive to the IDE connector on the system board.

System Components

05030.book Page 51 Monday, November 22, 1999 8:23 AM

To install an additional hard drive:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Place the new hard drive on a static-free surface with the top up and the
connectors facing you.

4 Install two small, plastic drive mounting rails (“L” rail on the left and
“R” rail on the right) to the new hard drive, making sure the front rail
extensions are towards the front of the device. Align the wire retention
clips to the mounting holes in the drive and pressing the rails to the sides
of the drive.

5 Align the rails with an open bay in the bottom drive cage, and slide the
drive into the chassis until the locking tabs snap into place.

6 Connect the data and power cables to the drive. (See drive documentation
for proper drive jumper settings and cable orientation.)

7 Close the case as described in Chapter 3.
8 Reconnect the power and modem cords, then turn on the system.

Hard drives

05030.book Page 52 Monday, November 22, 1999 8:23 AM

Power supply
Removing and replacing the power supply
To remove the power supply:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Lay the case on its right side, if possible.
4 Locate and disconnect the power supply connectors from all internal
devices, including the 3.5-inch diskette drive, the CD-ROM drive and all
hard drives.

5 Locate and disconnect the main power supply connector to the system
board, by pressing on the tab to release the connector, then gently pulling
the connector from the board.

System Components

05030.book Page 53 Monday, November 22, 1999 8:23 AM

6 Locate and remove the two supporting screws securing the power supply
to the top of the chassis.

Screws

7 While supporting the power supply with one hand, locate and remove
the two screws securing the power supply to the rear of the
chassis.Carefully lift the power supply out of the chassis.

To install the new power supply:
1 Before installing the new power supply, verify that it matches the one
you previously removed. The mounting holes should line up correctly,
and the specifications and power output connectors should be the same.

2 Make sure that the red voltage switch on the back of the new power
supply is set to the proper voltage for your area.

3 Place the new power supply in the proper position in the chassis and line
up the mounting holes with the holes in the chassis.

Power supply

05030.book Page 54 Monday, November 22, 1999 8:23 AM

4 Replace the two screws securing the power supply to the back of the
chassis, leaving them slightly loose.

5 Replace the two supporting screws securing the power supply to the top
of the chassis, then tighten all screws.

6 Reconnect the power connectors to the system board and to all internal
devices.

7 Place the case upright, then close the case as described in Chapter 3.
8 Reconnect the power and modem cords, then turn on the system.

System Components

05030.book Page 55 Monday, November 22, 1999 8:23 AM

System fans
Removing and replacing the system fans
The front system fan is mounted on the front of the bottom drive cage. The
rear system fan is mounted on a fan mounting bracket attached to the rear
of the system.

To remove the front system fan:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Remove the bezel, as described in “To remove the bezel:” on page 19.
4 Disconnect the front fan power cable from the system board.
5 Remove the power and data cables from any hard drives mounted in the
bottom drive cage.

6 Remove the drives from the bottom drive cage and place them in
anti-static bags or containers.

System fans

05030.book Page 56 Monday, November 22, 1999 8:23 AM

7 Remove the plastic card guide attached to the bottom drive cage by
depressing the locking tabs (from the rear of the guide) and pivoting the
top of the guide toward the back of the system. (You may have to remove
one or more add-in cards from the system board.)

Tab

8 Remove the two screws securing the bottom drive cage to the front of
the chassis and the two screws securing it to the right side of the chassis.

System Components

05030.book Page 57 Monday, November 22, 1999 8:23 AM

9 Slide the bottom drive cage toward the left side of the chassis, then toward
the back, disengaging it from the middle drive cage and the chassis.

10 Carefully remove the bottom drive cage from the chassis.
11 Remove the four screws securing the front system fan to the bottom drive
cage and lift the fan from the cage. Note the routing of the fan power
cable.

System fans

05030.book Page 58 Monday, November 22, 1999 8:23 AM

To install the new front system fan:
1 Place the new front system fan into the recess in the front of the bottom
drive cage. Orient the fan with the label toward the inside of the chassis
(toward the system board), and the fan power cable to the right side of
the drive cage.

2 Secure the fan to the drive cage with the four screws previously removed.
3 Place the bottom drive cage into the chassis under the middle drive cage
and slide it forward so that the support tabs on top of the bottom cage
engage the middle drive cage, then slide it right to align the screw holes
with the holes on the front of the chassis.

4 Secure drive cage with the four screws previously removed. Make sure to
correctly route the fan power cable.

5 Replace the plastic card guide and any add-in cards removed previously.
6 Replace the hard drives into the bottom drive cage.
7 Replace the data and power cables on the hard drives.
8 Plug the fan power cable into the appropriate connector on the system
board.

9 Replace the bezel and close the case as described in Chapter 3.
10 Reconnect the power and modem cords, then turn on the system.

To remove the rear system fan:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Disconnect the rear fan power cable from the system board.

System Components

05030.book Page 59 Monday, November 22, 1999 8:23 AM

4 Depress the two locking tabs on the plastic fan bracket (from the back
of the chassis), then move the fan bracket to the left (from the inside)
to disengage the four retaining tabs from the back of the chassis.

Retaining tab

Locking tab

Retaining tab

System fans

05030.book Page 60 Monday, November 22, 1999 8:23 AM

5 Carefully remove the fan and bracket from the chassis.

6 Remove the fan from the bracket by carefully prying up on each corner
with a flat-bladed screwdriver.

7 Remove the fan guard by removing the four screws securing it to the fan.

To install the new rear system fan:
1 Install the fan guard on the new fan with the four screws you removed
from the old fan.

2 Place the new fan into the recess in the rear fan bracket and press it firmly
into place. Orient the fan with the fan label toward the rear of the chassis.

System Components

05030.book Page 61 Monday, November 22, 1999 8:23 AM

3 Replace the fan bracket unit into the chassis by engaging the four
retaining tabs with the holes in the back of the chassis and sliding the
unit to the right until the two locking tabs click into place.

4 Plug the fan power cable into the appropriate connector on the system
board.

5 Close the case as described in Chapter 3.
6 Reconnect the power and modem cords, then turn on the system.

System fans

05030.book Page 62 Monday, November 22, 1999 8:23 AM

Control panel
Removing and replacing the control panel
To remove the control panel:
1 Turn off the system and disconnect the power cord and modem cord, if
installed.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

3 Remove the bezel, as described in “To remove the bezel:” on page 19.
4 After noting the position of the cables, disconnect the front panel
connector from J13J2 on the system board.

System Components

05030.book Page 63 Monday, November 22, 1999 8:23 AM

5 Pull out on the retention tab and slide the control panel unit to the left,
then pull it away from the front of the chassis, taking care not to damage
the control panel cables or connectors as you pull them from the chassis.

Retention tab (shown
with part of bracket cut
away for clarity)

To install the new control panel:
1 Feed the control panel connector and cables through the opening in the
front of the chassis.

2 Noting the position of the cables, plug the control panel connector into
J13J2 on the system board.

Control panel

05030.book Page 64 Monday, November 22, 1999 8:23 AM

3 Insert the mounting tabs of the control panel unit into the proper slots
on the front of the chassis, then slide the unit to the right until it locks
into place.

4 Replace the bezel and close the case as described in Chapter 3.
5 Reconnect the power and modem cords, then turn on the system.

System Components

05030.book Page 65 Monday, November 22, 1999 8:23 AM

Using the BIOS
Configuration
Manager

About the BIOS Configuration
Manager
The computer’s BIOS has a built-in configuration manager that lets you
configure several basic system characteristics. The settings are stored in
battery-backed RAM and are retained even when the power is off.
Enter the BIOS Configuration Manager by restarting the computer, then
selecting Enter Setup with your mouse when the Gateway Logo screen appears.
Upon entering BIOS Configuration Manager, the screen on the following page
is initially displayed.

Important

This BIOS will not display the usual system messages on
the screen when the system is first started. If you require
this information, you must enter the BIOS Configuration
Manager to obtain it.

About the BIOS Configuration Manager

05030.book Page 66 Monday, November 22, 1999 8:23 AM

BIOS Configuration Manager
Help

System Processors System Memory Boot Options System Even < >

BIOS Configuration Manager General Help
Copyright (c) 1999 Intel Corporation
Copyright (c) 1985-1998 American Megatrends Inc.
Tab Navigation:
Use the left mouse button or Left/Right Arrow keys to select a tab.
Use the scroll buttons (upper right corner) to display additional tabs.
Field Navigation:
Use the left mouse button orTab and Shift +Tab keys to select a field.
Changing Settings:
Use the left mouse button to change field values or use the Space bar
for check boxes and Up/Down Arrow keys for list boxes.
Save/Exit:
Select the appropriate button on the Save/Exit tab.
The Esc key will activate the Save/Exit tab.
Tab Specific Help:
For tab-specific Help press F1 or the right mouse button.

This BIOS Configuration Manager Help tab provides information on how to
navigate through the various tabs, as well as how to change settings and exit
the BIOS setup.
The BIOS Configuration Manager also has the following tabs available at the
top of the main screen. Each tab provides specific information or provides
access to specific options, as described in the following list:
■

Help provides information on using the Configuration Manager.

■

System Processors provides information on the processor with which
your system is configured, as well as the host bus speed.

■

System Memory provides information on your system’s current memory

configuration.

Using the BIOS Configuration Manager

05030.book Page 67 Monday, November 22, 1999 8:23 AM

■

Boot Options gives you access to information and settings for boot features
and boot sequences.

■

System Event Log provides information on event log capability and
validity, as well as event log options. Allows the user to view the event log.

■

Integrated IDE lets you to enable or disable the integrated IDE controller.

Also lets you enable, disable or configure, primary and secondary drives.
Lets you change the spin delay.
■

Integrated Floppy lets you enable or disable the integrated diskette drive

controller, provides a selection of drive size options, and lets you
write-protect the drive.
■

System BIOS provides information on the BIOS and SMBIOS versions.

■

Peripheral Ports lists all available peripheral ports and configuration
options for each.

■

Power Events lets you enable or disable all power-on options.

■

Time/Date shows current time and date and allows you to change both.

■

General lets you configure general platform options.

■

Security gives you access to settings related to system access passwords.

■

Save/Exit gives you access to options for exiting the BIOS Configuration

Manager.

About the BIOS Configuration Manager

05030.book Page 68 Monday, November 22, 1999 8:23 AM

Updating the BIOS
Flash memory simplifies distributing BIOS upgrades. If you need a new version
of the BIOS, you can download the BIOS update from technical support on
the Gateway Web site and install the new version from a diskette.
To update the BIOS you need to perform the following tasks in sequence:
■

Create a bootable diskette

■

Note the current BIOS settings

■

Create the BIOS update diskette

■

Update the BIOS

■

Restore the BIOS settings

To create a bootable diskette:
1 Insert a blank, 3½-inch diskette into drive A:.
2 Insert the System Restoration CD into the CD drive, go to the utilities tab,
then select Boot Disk to format the diskette and make it bootable.

To note the current BIOS settings:
1 Remove the bootable diskette and restart your computer.
2 Enter the BIOS Configuration Manager by selecting Enter Setup with your
mouse when the Gateway Logo screen appears.

3 Write down the settings for each of the fields. (At the end of the BIOS
update process, you will reset the fields back to the values you recorded.)

4 Exit the BIOS Configuration Manager.

To create the BIOS update diskette:
1 Go to the Gateway Web site
(www.gateway.com/product/drivers/BIOS/pentium.shtml).

2 Download the appropriate file (you will need to know your BIOS version
number) to your hard drive.

3 Double-click on the file to unzip it, then copy autoexec.bat,
newflash.exe, and wpgbios.bin to the diskette.

Using the BIOS Configuration Manager

05030.book Page 69 Monday, November 22, 1999 8:23 AM

To update the BIOS:
1 Place the bootable diskette containing the BIOS files into drive A: then
restart the computer.

2 The BIOS update program will run.
3 The BIOS update program will let you know what to expect when you
attempt to update the BIOS and will give you a choice to update or not.
Select Y to update the BIOS.

4 The system will automatically reboot and find the wpgbios.bin file on
the diskette, then it will load the file to update the BIOS.

5 When the process is completed the system will beep. If the BIOS update
was successful, you will hear three groups of three beeps (3-3-3). If you
hear anything else, the BIOS update was not successful and the old
version of the BIOS is still in place. If this happens, try the update
procedure again. If the update is still unsuccessful, call technical support.

6 Once the BIOS files have been loaded, remove the diskette from drive
A:, then restart the computer.

7 As the computer starts up, enter the BIOS Configuration Manager by
selecting Enter Setup with your mouse when the Gateway Logo screen
appears.

8 Go to the BIOS Version tab and make sure that the number of the BIOS
version reported on the screen is the number of the new BIOS you
downloaded from the Gateway Web site.

To restore the BIOS settings:
1 Enter the BIOS Configuration Manager by restarting the computer, then
selecting Enter Setup with your mouse when the Gateway Logo screen
appears.

2 Once in BIOS Configuration Manager, select the Save/Exit tab and click
on Load Factory Settings.

3 Go to the appropriate tabs and select any BIOS fields you want to change,
then reenter the values you wrote down at the beginning of this process.

4 Exit the BIOS Configuration Manager and restart the computer.

Updating the BIOS

05030.book Page 70 Monday, November 22, 1999 8:23 AM

Setting the system board jumpers
The J1F2 configuration jumper on the system board lets you clear passwords
and recover the BIOS. (See the figure on page 6 for the location of the jumper.)
The table below shows the settings required to perform those tasks. Make sure
you turn off the computer and unplug the power cord before moving the
jumper.
Caution

Moving the jumper while the computer’s power is on can
damage your computer. Always turn off the computer and
unplug the power cord from the computer before changing
the jumper.

J1F2 Mode

Jumper
Setting

Normal

Action When Set
Normal operation

Pins 1-2
Configure
Pins 2-3

Adds a Maintenance menu to
BIOS Setup utility with options to
clear passwords

No jumper

Causes computer to attempt
BIOS update or recovery from
diskette

Recovery

BIOS recovery mode
If you are trying to update the BIOS and have a problem such as a power
outage, the update may not be successful. You can then try to recover the
BIOS by setting the J1F2 jumper.
When you are trying to recover the BIOS, no image appears on your monitor.

To recover the BIOS:
1 Turn off the system and disconnect the power cord, modem cord (if
installed), and all external peripheral devices.

2 Open the case by following the instructions on page 17. (See “Preventing
static electricity” on page 15.)

Using the BIOS Configuration Manager

05030.book Page 71 Monday, November 22, 1999 8:23 AM

3 Remove the jumper from the J1F2 (See “System board” on page 6 for
location) and set it aside. You will use it in a later step.

4 Close the case (see “Closing the case” on page 20 for instructions), then
reconnect the power cord.

5 Place the previously created bootable diskette containing the BIOS files
into drive A:, then turn on the computer. The recovery process may take
a few minutes.

6 When you hear three groups of three beeps (3-3-3), the BIOS has been
successfully recovered. Remove the diskette from drive A:, turn off the
computer, and disconnect the power cord.
If you do not hear three groups of three beeps (3-3-3), the BIOS recovery
was not successful. See the troubleshooting section at the end of this
procedure for futher information.

7 Open the case again by following the instructions on page 17. (See
“Preventing static electricity” on page 15.)

8 Place the jumper back on pins 1-2 on the J1F2 jumper.
9 Close the case, reconnect the cords, then turn on the computer.
10 Enter the BIOS Configuration Manager by selecting Enter Setup with your
mouse when the Gateway Logo screen appears.

11 Once in BIOS Configuration Manager, select the Save/Exit tab and click
on Load Factory Settings.

12 Go to the appropriate tabs and select any BIOS fields you want to change,
then reenter the values you wrote down at the beginning of this process.
Troubleshooting: If the BIOS recovery was unsuccessful the computer beeps
continously, beeps other than three groups of three beeps (3-3-3), or does not
beep at all. If the computer beeps continously, make sure all the BIOS files
you downloaded are on your diskette. If the computer does not beep at all
and the diskette drive light stays on, make sure your BIOS update diskette is
a bootable diskette. You will need another system to verify this.

Setting the system board jumpers

05030.book Page 72 Monday, November 22, 1999 8:23 AM

Using the BIOS Configuration Manager

05030.book Page 73 Monday, November 22, 1999 8:23 AM

Managing Your
System

Protecting against power source
problems
Surge suppressors, line conditioners, and uninterruptible power supplies can
help protect your system against power source problems.

Surge suppressors
During a power surge, the voltage level of electricity coming into your system
can increase far above normal levels and cause data loss or system damage.
Protect you computer and peripherals by connecting them to a surge
supressor, which will absorb voltage surges and prevent them from reaching
your computer.
When purchasing a surge suppressor:
■

Make sure the surge suppressor meets the appropriate product safety
certification for your location, such as Underwriters Laboratories (UL) or
Conformite European (CE).

■

Check the maximum amount of voltage the suppressor allows to pass
through the line. The lower the voltage that the suppressor allows to pass
through, the better the protection for your system.

Protecting against power source problems

05030.book Page 74 Monday, November 22, 1999 8:23 AM

■

Check the energy absorption, or dissipation, rating. The higher the energy
absorption rating, the better the protection for your system.

■

Check for line-conditioner capabilities. A line conditioner smooths out
some of the normal line noise (small voltage fluctuations) of an electrical
supply.

Line conditioners
A line conditioner protects your system from the small daily fluctuations in
voltage from an electrical supply. Most systems can handle this variation, or
line noise, without problems. However, some electrical sources include more
line noise than normal. Line noise can also be a problem if your system is
located near, or shares a circuit with, a device that causes electromagnetic
interference, such as a television or a motor.
Some surge suppressors and uninterruptible power supplies include simple
line-conditioning capabilities.

Uninterruptible power supplies
Use a standby uninterruptible power supply (UPS) to protect your computer
from data loss during a total power failure. A UPS uses a battery to keep your
computer running during a power failure and lets you save your work and
shut down your computer. You cannot run your computer for an extended
period of time while using the UPS.

Managing Your System

05030.book Page 75 Monday, November 22, 1999 8:23 AM

Maintain and manage your hard drive
Regular maintenance can keep your hard drive operating efficiently and good
file management can keep your system free of unwanted files while making
important files secure and easier to find.

Hard drive maintenance utility
By regularly using Check Disk, you can help maintain the performance of your
hard drive.

Using Check Disk in Windows NT
Check Disk checks the hard drive for bad sectors or lost allocation units and
lets you fix them. Bad sectors are parts of a hard drive or diskette that will
not hold data. A lost allocation unit is a group of sectors that has lost its place
in the table that the operating system uses to locate files.
Use Check Disk from once a week to once a month, depending on how often
you use your system. Also use Check Disk if you have any hard drive problems.

To use Check Disk:
1 Double-click the My Computer icon. The My Computer window opens.
2 Right-click the drive you want to check.
3 Select Properties. The drive’s properties window opens.
4 Click the Tools tab.
5 At Error-checking, click Check Now. The Check Disk window opens.
6 Select Scan for and attempt recovery of bad sectors to scan the entire hard
drive.

7 Click Start. Check Disk checks the drive for errors.
8 Follow any on-screen instructions for completing the scan.

Maintain and manage your hard drive

05030.book Page 76 Monday, November 22, 1999 8:23 AM

Hard drive management practices
By deleting unneeded files from your hard drive and managing the space that
is automatically allocated for saving certain files, you can help maintain the
performance of the hard drive.

Checking hard drive space
In Windows, you can see a chart of the available hard drive space.

To check hard drive space:
1 Double-click on the My Computer icon on the desktop. The My Computer
window opens.

2 Right-click the drive you want to check.
3 Select Properties. The drive’s properties window opens. The General tab
shows you the available and used space on the drive.

Backing up files
Regularly backing up your files protects you from losing data and lets you
keep fewer files on your hard drive. Back up old files to a large capacity disk
drive or tape drive and delete the files from your hard drive. You can use the
software that came with your tape backup drive or your large capacity disk
drive to back up the files.
You can also back up files by running the Backup utility that came with your
operating system. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows NT:
1 Click Start, then select Programs, Administrative Tools, then Backup.
2 Follow the on-screen instructions.

Deleting unneeded files
By deleting unneeded files from the hard drive, you free up space on the hard
drive and help improve hard-drive performance. The following sections give
you some simple ways to delete unneeded files.

Deleting Windows temporary files
During normal operation, Windows constantly creates new temporary (temp)
files. You can safely delete all but the most recent temp files.

Managing Your System

05030.book Page 77 Monday, November 22, 1999 8:23 AM

To delete temp files:
1 Open Windows Explorer, and select Tools, Find, then Files and Folders.
2 In the Named text box, type *.tmp
3 In the Look in drop down list, select your drive letter.
4 Click Find Now. The list of temp files appears.
5 Click Modified above the list. To see the Modified button, you may need
to maximize the Find window. The list is sorted by date.

6 Highlight all the files in the list except those with today’s date.
7 Press SHIFT + DELETE. A dialog box opens asking if you want to delete the
files.

8 Click Yes . The files are deleted.
Deleting temporary internet files
As you visit Web sites, your browser stores temporary internet files on your
hard drive in a memory cache and a disk cache. Files in the memory cache are
removed when you turn off your computer. Files are saved in the disk cache
until the space designated for the cache is full. See your browser’s Help files
for instructions on emptying the disk cache.
You can save space on the hard drive by decreasing the size of the internet
file disk cache. See your browser’s Help files for instructions.

Emptying the Recycle Bin
When you delete a file from your hard drive in Windows, it is not immediately
removed from the hard drive. Instead, the file is moved into the Recycle Bin.
Because files are stored in the Recycle Bin and not deleted from the hard drive
immediately, you can retrieve a file that you accidentally delete from the hard
drive.
To delete all the files from the Recycle Bin, right-click the Recycle Bin icon
on the desktop, then click Empty Recycle Bin.
You can save space on the hard drive by decreasing the size of the Recycle Bin.

Maintain and manage your hard drive

05030.book Page 78 Monday, November 22, 1999 8:23 AM

To decrease the size of the Recycle Bin:
1 Right-click the Recycle Bin, then select Properties from the pop-up menu.
2 At the Global tab, select either Configure drives independently or Use one
setting for all drives.

3 If you are configuring drives independently, click the tab for the drive
you want to configure.

4 Move the slider to set the size of the Recycle Bin. 5% is a good initial
setting.

5 Click OK.

Managing Your System

05030.book Page 79 Monday, November 22, 1999 8:23 AM

System integrity
It’s important to protect your system against electrical problems and physical
hazards such as heat, moisture, and dust. It’s also important to protect it
against less obvious hazards such as viruses and hardware overloads.

Protecting your computer from viruses
A virus is a program that attaches itself to a program or data file on a computer,
then spreads from one computer to another. Viruses can damage data, cause
computers to malfunction, and can display annoying or offensive messages.
Some viruses can go unnoticed for long periods of time because they are
activated by a certain date or time. Protect your computer from viruses by:
■

Using the Norton® AntiVirus to check files and programs that are on
diskettes, attached to e-mail messages, or downloaded from the Internet.
After you run Norton AntiVirus you can back up your files to diskettes,
a separate hard drive, or a high-capacity storage drive.

■

Updating Norton AntiVirus periodically to keep up with new viruses.

■

Obtaining all software from reputable sources and checking the software
for viruses before installing it.

■

Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a
macro that might have a virus.

To remove a virus:
1 Find and remove the virus immediately using Norton AntiVirus.
2 Turn off your computer and leave it off for at least 30 seconds.
3 Turn on the computer and rescan for the virus.

System integrity

05030.book Page 80 Monday, November 22, 1999 8:23 AM

Monitoring system health with LANDesk
Intel LANDesk® Client Manager is a desktop management interface (DMI) that
lets you monitor the health of your system components. Through LANDesk,
you can view software and hardware properties. You can also set LANDesk to
notify you when system resources reach certain levels.

To install LANDesk Client Manager:
1 Double-click the Setup icon in the c:\dmi folder on your hard drive. The
InstallShield® wizard starts.

2 Follow the on-screen instructions.
3 If you are prompted for a password during the installation process, type
lowtco.
LANDesk Client Manager comes with complete documentation and online
help. Refer to these sources for more information on using the software.

Managing Your System

05030.book Page 81 Monday, November 22, 1999 8:23 AM

System Recovery
In the event that your hard drive is damaged, or if your BIOS or system files
get corrupted, it’s important to take advanced precautions that will allow you
to restart your system and recover damaged files.

Creating a startup diskette
If your computer hard drive is damaged, you may not be able to start the
computer from the hard drive. A startup diskette is a bootable diskette that
lets you start the computer and attempt to fix the problem.
When you set up Windows NT you are prompted to create a startup diskette.
If you did not choose to create a startup diskette at that time, you may create
one later by running the Windows NT upgrade/installation program. This is
done by going to the DOS Command Prompt, changing to the C:\I386
subdirectory and typing “winnt32/ox”. Press ENTER and follow the prompts.

Using your System Restoration CD
The System Restoration CD included with your system can be used to:
■

Install hardware drivers for Windows NT

■

Reinstall selected software applications, such as LANDesk Client
Manager

Instructions for each operating system are provided with the System Restoration
CD.

System Recovery

05030.book Page 82 Monday, November 22, 1999 8:23 AM

Managing Your System

05030.book Page 83 Monday, November 22, 1999 8:23 AM

Cleaning Your
System
Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the
mouse, the inside of the mouse may be dirty.

To clean the mouse:
1 Turn off the computer, then disconnect the mouse cable from the mouse
port.

2 Turn your mouse upside down and remove the roller ball cover.
3 Cup your hand under the mouse and turn your mouse right-side up. The
roller ball should drop into your hand. If it does not, gently shake the
mouse until the ball drops out of the socket.

4 Use adhesive tape to pick up any dust or lint on the surface of the ball
and wipe away dirt or lint inside the ball socket. You can also blow into
the socket to remove dirt and lint. Use a cotton swab dipped in isopropyl
alcohol to clean the rollers inside the socket.

5 Let surfaces dry completely.
6 Return the ball to the socket and replace the cover.

Cleaning the mouse

05030.book Page 84 Monday, November 22, 1999 8:23 AM

Cleaning the keyboard
You should clean the keyboard occasionally to free it of dust and lint particles
trapped under the keys. The easiest way to do this is to blow trapped dirt from
under the keys using an aerosol can of air with a narrow, straw-like extension.
If you spill liquid on the keyboard, turn off the computer, then disconnect
it. Turn the keyboard upside down to let the liquid drain. Let the keyboard
dry for a few days before trying to use it again. If the keyboard does not work
after it is dry, you may need a new one.

Cleaning the monitor screen
Use a soft cloth and window cleaner to clean the monitor screen. Squirt a
little cleaner on the cloth (never directly on the screen), then wipe the screen
with the cloth.

Cleaning the computer and monitor
cases
Warning

When you clean the system, turn off the computer, monitor,
and peripherals, then unplug the power cord and modem
cord (if installed). Be careful not to drip liquid into the
computer, monitor, and peripherals when cleaning the
system.

Always turn off the computer and other peripherals before cleaning any
components.
Use a damp, lint-free cloth to clean the computer case, monitor case,
keyboard, speakers, and other parts of your system. Avoid abrasive or solvent
cleaners because they can damage the finish on your components.
Your computer is cooled by air drawn in through the vents on the chassis
and blown out through the power supply exhaust fan. Keep vents on the front
and back of the chassis free of dust. With the computer turned off and
unplugged, brush the dust away from the vents with a slightly damp cloth.
Be careful not to drip any water into the vents. Do not attempt to clean dust
from the inside the computer.

Cleaning Your System

05030.book Page 85 Monday, November 22, 1999 8:23 AM

Troubleshooting
Introduction

If your system does not operate correctly, re-read the instructions for the
procedures you have performed. If an error occurs within an application,
consult the documentation supplied with the software. This section identifies
solutions to some possible problems.

Introduction

05030.book Page 86 Monday, November 22, 1999 8:23 AM

Troubleshooting checklist
Before turning on the system, make sure that:
■

The power cord is connected to the AC power-in connector and
an AC outlet.

■

The AC outlet is supplying power.

■

If a power strip is used it is turned on, setting the circuit breaker.

■

The voltage selection switch on the system power supply reflects
the proper voltage.

Verifying your configuration
If your system is not operating correctly, the BIOS may contain an invalid
configuration parameter. Enter the BIOS Setup utility and check your
configuration settings.

Troubleshooting guidelines
As you troubleshoot your system, keep the following guidelines in mind:

■

Never remove the chassis cover while the computer is turned on.

■

Do not attempt to open the monitor; it is extremely dangerous.
Even if the monitor’s power is disconnected, stored energy within
the monitor’s components can be dangerous.

■

If a peripheral, such as the keyboard, mouse, drive, or printer does
not appear to work, make sure that all connections are secure.

■

If an error message appears on the screen, write it down, word for
word. You may be asked about it when calling Gateway Client Care.

■

Only qualified personnel should open the system for maintenance.

■

If you feel you are qualified to maintain the system yourself, make
sure you are properly grounded before opening the system chassis.
See Chapter 3, Case Access, for more information on preventing
electrostatic damage to the system.

Troubleshooting

05030.book Page 87 Monday, November 22, 1999 8:23 AM

CD/DVD problems
An audio CD produces no sound
Probable Cause

Solution

The CD/DVD is loaded
incorrectly.

Make sure that the label is facing upward,
then try again.

The speakers are not
connected.

Make sure that the speaker cables are
connected properly and securely.

The speaker volume is
turned down.

Check the volume control.

The speakers may be
muted via the
Multimedia volume
control.

From the Accessories menu (Start | Programs |
Accessories), select Multimedia, then select
Volume Control. Make sure that the volume is
turned up.

The speakers may be
faulty.

Connect a set of headphones to the line-out
jack on the rear of the computer to test the
output. If they work, replace the speakers.

The sound card may not
be installed correctly.

Open the system, then reseat the sound card.
Make sure that the cables are connected
properly.

The CD/DVD drive
audio cable may be
installed incorrectly.

Open the system and make sure that the
cables are connected properly.

Important

Some systems do not have sound cards because sound
capabilities are built into the system board.

The CD/DVD drive is not recognized by the system
Probable Cause

Solution

The CD/DVD is not
intended for PC use.

Make sure that the disc is PC compatible.

The CD/DVD is loaded
incorrectly.

Make sure that the label is facing upward,
then try again.

The CD/DVD is
scratched or dirty.

Try cleaning the disc with a lint-free cloth.
Check the disk for scratches.

CD/DVD problems

05030.book Page 88 Monday, November 22, 1999 8:23 AM

Probable Cause

Solution

The CD/DVD drive
needs to be added as
new hardware.

From the Control Panel window (Start |
Settings | Control Panel), double-click Add New
Hardware. Follow the directions for adding the
drive. If you are not experienced with this
procedure, call Gateway Client Care.

The secondary IDE
device may be disabled.

Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set
the IDE Controller to Both and the
Secondary IDE Master to Auto.

The CD/DVD drive
cables are not installed
correctly.

Open the system, then check all cables
between the IDE controller and the CD/DVD
drive.

The CD/DVD drive may
be defective.

Replace the CD/DVD drive.

Troubleshooting

05030.book Page 89 Monday, November 22, 1999 8:23 AM

Hard drive problems
The SCSI drive is not recognized by the system
Probable Cause

Solution

The SCSI bus is not
properly terminated.

Make sure that the last device on the SCSI
chain is properly terminated.

The drive is configured
with a conflicting SCSI
address.

Change the device’s SCSI address to one that
is not currently being used by the system.

The cables are not
connected correctly.

Open the system, then check the cable
connections.

The IDE drive is not recognized by the system
Probable Cause

Solution

The primary IDE device
may be configured
incorrectly.

Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the IDE
Controller to Both and the Primary IDE Master
to Auto.

The drive may not be
configured properly.

Consult the hard drive user’s guide for
instructions on how to configure the drive.

The drive cables are not
connected properly.

Open the system, then check all cables
connected to the controller card.

The drive controller is
not seated properly.

Open the system, then reseat the drive
controller.

Important

Some systems do not have IDE controller cards because
the IDE controller is built into the system board.

Hard drive problems

05030.book Page 90 Monday, November 22, 1999 8:23 AM

Memory/Processor problems
Memory errors were detected during system start up
Probable Cause

Solution

Memory was added or
removed, and the new
configuration was not
saved in BIOS Setup
utility.

Enter the BIOS Setup utility and save the new
memory configuration.

The memory was
installed incorrectly.

Check the memory for proper seating and
orientation.

A memory chip is faulty.

Replace the card on which the faulty chip
resides. Third-party diagnostic programs can
help determine which chip or memory
segment is failing.

A new processor is not recognized by the system

Probable Cause

Solution

The processor was
installed incorrectly.

Check the installation. The processor should
be recognized automatically if it was installed
correctly.

The processor speed
was not set correctly in
the BIOS Setup utility
configuration mode.

If your system BIOS lets you to select the
processor speed, make sure that you have
selected the speed properly.

The processor was not
seated correctly in the
socket.

Make sure that the processor is fully seated
in its socket.

Troubleshooting

05030.book Page 91 Monday, November 22, 1999 8:23 AM

Modem problems
The modem is not recognized by the system
Probable Cause

Solution

The modem has not
been added as new
hardware.

Add the modem as new hardware.

The modem is not
connected to a live
phone jack.

Make sure that the line connected to the
modem is live and plugged into the
appropriate port on the modem (line port).

The phone jack is
shared by another
modem or telephone.

If the modem shares the jack with another
device, make sure that the other device does
not have the port open (for instance, someone
is on the phone, or another modem is in use).

The modem is not
configured with a valid
interrupt or address.

Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.

Modem problems

05030.book Page 92 Monday, November 22, 1999 8:23 AM

Peripheral/Adapter problems
A SCSI device is not recognized by the system
Probable Cause

Solution

The device needs to be
added as new
hardware.

From the Control Panel window (Start |
Settings | Control Panel), double-click Add New
Hardware. Follow the directions for adding the
device. If you are not experienced with this
procedure, call technical support.

The SCSI ID may be
invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not
terminated.

Make certain the last device on the SCSI
chain is terminated.

The device cables are
not installed correctly.

Open the system, then check all cables
between the controller and the device.

The diskette drive is not recognized by the system
Probable Cause

Solution

The diskette drive may
be configured
incorrectly.

Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Boot | Removable Devices menu, make sure
that the diskette drive parameters are set
correctly.

The drive cables are not
connected properly.

Open the system, then check all cables
connected to the controller card.

The drive controller is
not seated properly.

Open the system, then reseat the drive
controller.

Important

Troubleshooting

Some systems do not have a floppy controller card
because the floppy controller is built into the system board.

05030.book Page 93 Monday, November 22, 1999 8:23 AM

The diskette drive will not read, write, or format
Probable Cause

Solution

The diskette is not
IBM-formatted.

Make sure that the diskette you are trying to
format is IBM compatible. If it is, try
reformatting it.

The disk is write
protected.

Make sure that the write-protection window on
the upper-right corner of the diskette is closed
(unprotected).

The diskette is
corrupted.

Run ScanDisk on the diskette. If errors are
detected and corrected, try accessing the
diskette again.

The diskette drive LED illuminates continuously
Probable Cause

Solution

The diskette is
corrupted.

Remove the diskette from the drive. If the light
remains on, try restarting the system.

The cable to the drive is
not connected properly.

Open the system, then check the cable
between the diskette drive and its controller.
Make sure that the pins are not bent or
misaligned.

An adapter card is not recognized by the system
Probable Cause

Solution

The interrupt and/or I/O
address is set
incorrectly.

Check the address configuration of the
adapter card and make sure that it does not
conflict with another card in the system.

The card has not been
configured through the
software.

Configure the card with the appropriate
software.

The card was not
installed correctly.

Reseat the card, then make sure that its
jumpers are configured appropriately.

Peripheral/Adapter problems

05030.book Page 94 Monday, November 22, 1999 8:23 AM

Printer problems
The printer will not turn on
Probable Cause

Solution

The printer is not turned
on.

Make sure that the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.

The printer is not
plugged in.

Check the power cable. Make sure that it is
plugged into a live power source.

The printer is defective.

Try another printer, if one is available.

The printer is turned on but will not print
Probable Cause

Solution

The printer is not
connected to the
system.

Check the data cable between the printer and
the system. Make sure that it is connected to
the proper port. Check the connector and
cable for bent or broken pins.

The printer is not
designated as the
default printer.

If the printer to which you are trying to print
is not the default printer, make sure that you
have selected it through the application’s
printer setup function.

The printer has not
been added to the
system.

From the Printers window (Start | Settings |
Printers), double-click Add Printer. Follow the
directions for adding the new printer.

The printer prints garbled text

Probable Cause

Solution

The wrong driver is
being used for the
selected printer.

From the Printers window (Start | Settings |
Printers), select the printer. From the File
menu, click Properties. Make sure that the
printer is using the right printer driver. If not,
install the correct one.

Troubleshooting

05030.book Page 95 Monday, November 22, 1999 8:23 AM

System problems
The system will not start up
Probable Cause

Solution

The system is not
connected to an AC
outlet.

Make sure that the power cable is connected
to an AC power source.

Voltage selection switch
not set correctly.

Make sure that the voltage selection switch is
set to the correct power source.

The system is non-responsive
Probable Cause

Solution

An error occurs during
an application or your
system may be out of
memory.

Restart your computer by pressing the reset
button. If the system is still non-responsive,
press and hold in the power button for 4
seconds to turn the system off. Turn the
system back on, then follow the on-screen
instructions.

The keyboard does not work
Probable Cause

Solution

A key was depressed
while the system was
starting up.

Clear the sticking key, then turn off the
system, wait for a few seconds, then turn the
system back on.

The keyboard is not
plugged in or connected
properly.

Check the cable. Make sure that it is plugged
in correctly.

Something spilled into
the keyboard.

Turn off the system.Turn the keyboard upside
down to let it dry before turning the system
back on.

The keyboard is
defective.

Try a keyboard you know is working.

System problems

05030.book Page 96 Monday, November 22, 1999 8:23 AM

The mouse does not work

Probable Cause

Solution

The mouse is not
plugged in or connected
properly.

Check the cable. Make sure that it is plugged
in correctly.

The mouse driver did
not load when the
system started.

Load the appropriate mouse driver manually
or contact technical support.

The mouse is defective.

Try a mouse you know is working.

Troubleshooting

05030.book Page 97 Monday, November 22, 1999 8:23 AM

Video problems
The system is running but there is no display
Probable Cause

Solution

The monitor is not
turned on.

Make sure that the monitor is plugged in and
turned on. If power is applied to the monitor,
the green power LED should illuminate.

The monitor’s data
cable is not connected.

Make sure that the monitor’s data cable is
connected to the video controller on the back
of the system.

The connector or cable
is damaged.

Check the connector and cable for bent or
damaged pins.

The monitor’s
brightness and contrast
controls are turned
down.

Adjust the brightness and contrast knobs to
the center position.

The monitor is
defective.

Connect a working monitor to the computer.

The video card is not
seated correctly.

Open the system and reseat the video card.

The video card is not
compatible with the
system.

Check the documentation or technical support
to make sure that the video card is compatible
with the system. If not, obtain a compatible
video card.

Important

Your system board may have a built-in video adapter, so
there may not be a video adapter to remove and replace.

Video problems

05030.book Page 98 Monday, November 22, 1999 8:23 AM

The text on the display is dim or difficult to read
Probable Cause

Solution

The monitor’s
brightness and contrast
controls are turned
down.

Adjust the brightness and contrast knobs until
the text becomes clear.

Sunlight is glaring off
the display.

Position the monitor away from the sun or
window.

The monitor may be old.

Replace the monitor.

The color monitor displays everything in black and white
Probable Cause

Solution

The system was turned
on before the monitor.

Make sure that the monitor is turned on, then
restart the system.

The display type is set
incorrectly.

From the Control Panel window (Start |
Settings | Control Panel), double-click Display,
set the display to the appropriate monitor
type, then restart the system.

The displayed characters are garbled

Probable Cause

Solution

The video cable is
damaged.

Check the connector and cable for bent or
damaged pins.

The display setup is
incorrect.

From the Control Panel window (Start |
Settings | Control Panel), double-click Display
and check the settings. The correct video type
should be selected, along with a supported
resolution. Check your monitor and video
controller documentation for details.

The video card has
failed.

Try another video card.

Troubleshooting

05030.book Page 99 Monday, November 22, 1999 8:23 AM

The video is distorted
Probable Cause

Solution

The monitor’s controls
are not properly
adjusted.

Adjust the monitor controls until the text
becomes clear. (See your monitor
documentation for more information.)

The connector or cable
is damaged.

Check the connector and cable for bent or
damaged pins.

The surge protector or
UPS is damaged.

Disconnect the monitor power cable, then
connect it directly to the power source.

The monitor is too close
to a source of electrical
interference.

Move the monitor away from sources of
electrical interference, such as televisions,
unshielded speakers, microwave ovens,
fluorescent lights, and metal beams or
shelves.

The monitor needs to be
degaussed.

Turn off the computer and monitor and leave
them off for at least a half hour, then restart
the system.

Video problems

05030.book Page 100 Monday, November 22, 1999 8:23 AM

Error messages
This section lists common error messages that may appear on your monitor.
These messages often indicate procedural errors such as an incorrect keystroke
or a write-protected diskette. Some messages, however, may indicate a
problem that requires you to consult the troubleshooting section of this
manual.

100

Error Message

Solutions

Access denied.

Try saving to a new file or diskette.
Move the write-protection tab over the hole on
the back of the diskette.

Bad command or file
name.

Make certain you entered the right command.
Verify the specified drive, then try it again.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.

Base memory [xxx]
expansion.

This is an informational message only. No
action is required.

Checking RAM on disk
controller.

Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then verify the parameter
values.

CD-ROM is not
recognized.

See “The CD/DVD drive is not recognized by
the system” on page 87 for a possible
solution.

Data error.

Run ScanDisk on the reported disk.

Decreasing available
memory.

Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then verify the parameter
values.

Diskette drive is not
recognized.

See “The diskette drive is not recognized by
the system” on page 92 for a possible
solution.

Diskette drive 0 seek to
track 0 failed.

Enter the BIOS Setup utility, then verify the
diskette drive parameters.
Check the diskette drive cables. Make sure
that Pin 1 on the cable aligns with Pin 1 on
the connector.

Troubleshooting

05030.book Page 101 Monday, November 22, 1999 8:23 AM

Error Message

Solutions

Diskette drive reset failed.

Enter the BIOS Setup utility, then verify the
diskette drive parameters.
Check the diskette drive cables. Make sure
Pin 1 on the cable aligns with Pin 1 on the
connector.

Diskette read failed - strike
F1 to retry boot.

Make sure that the boot disk contains the
Command.com file.
Use the configuration utility (if applicable) to
make sure that your drive or controller
configuration.
Press F1 to try to restart the computer.

Gate A20 failure.

You may have an XT keyboard connected to
an AT system or vice versa. Make sure that
the keyboard is configured to work with the
appropriate system. Some keyboards have a
switch to select either AT or XT.

Hard disk controller failure.

Make sure that the hard disk cable is properly
connected.
Open the BIOS Setup utility program, then
make sure that the correct drive type is
selected.

Hard disk controller failure
- press F1 to try reboot.

The drive controller may be defective. Press
F1 to try to restart the computer.
Try running Fdisk and DOS Format. For more
information, refer to your DOS
documentation.

Insert bootable media
device.

See “The IDE drive is not recognized by the
system” on page 89 for a possible solution.
See “The SCSI drive is not recognized by the
system” on page 89 a possible solution.
Backup your files as soon as possible.

Insufficient disk space.

Check the free space on the disk volume. If
the volume is full or almost full, remove
unnecessary files.

Invalid configuration
information…

Enter the BIOS Setup utility, then verify the
parameter values.

Error messages

101

05030.book Page 102 Monday, November 22, 1999 8:23 AM

102

Error Message

Solutions

Invalid password.

Enter your password again, making certain to
enter it correctly.
If you do not know the password, you may
need to reinstall the software you are trying
to access.
Startup passwords are stored in BIOS. If this
password has been set and is unknown, you
may be able to reset the password via system
board jumper settings.

Keyboard clock line failure.

Try a working keyboard.
Make sure that the keyboard is compatible
with the system. You may have to change the
switch setting to AT.

Keyboard controller failure.

Try a working keyboard.
Make sure that the keyboard is compatible
with the system. You may have to change the
switch setting to AT.

Keyboard controller failure.

Try a working keyboard.
Make sure that the keyboard is compatible
with the system. You may have to change the
switch setting to AT.

Keyboard not detected.

See “The keyboard does not work” on
page 95 for possible solution.
Turn off the system, then check the keyboard
cable.

Keyboard stuck key failure.

Remove any objects that may be resting on
the keyboard, then restart the system.
Check for sticking keys. Clean the keyboard
if necessary.

Memory errors were
detected while the system
powered up.

See “Memory errors were detected during
system start up” on page 90 for a possible
solution.

Memory size error.

Enter the BIOS Setup utility and save the
memory configuration.

Non-system disk or disk
error.

Eject the diskette, then press ENTER.
If the diskette is bootable, check it for errors.

Not enough memory.

Close all programs that are not currently in
use.

Troubleshooting

05030.book Page 103 Monday, November 22, 1999 8:23 AM

Error Message

Solutions

Print queue is full.

Wait until the current print job has completed
before sending another print job.
If you receive this error often, you need to add
memory to the printer.

Printer is out of paper.

Add paper to the printer.
Make sure that the printer is online.

Required parameter
missing.

Make sure that you entered the right
command.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.

Syntax error.

Make sure that you entered the right
command.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.

Time and date not set.

Enter the BIOS Setup utility to set the
system’s date and time.

Write protect error.

Move the write-protection tab over the hole on
the back of the diskette.

Error messages

103

05030.book Page 104 Monday, November 22, 1999 8:23 AM

104

Troubleshooting

05030.book Page 105 Monday, November 22, 1999 8:23 AM

Safety,
Regulatory, and
Notices

Important safety Information
Your Gateway system is designed and tested to meet the latest standards for safety of information
technology equipment. However, to ensure safe use of this product, it is important that the safety
instructions marked on the product and in the documentation are followed.

Warning

Always follow these instructions to help guard against
personal injury and damage to your Gateway system.

105

05030.book Page 106 Monday, November 22, 1999 8:23 AM

Setting up your system
■

Read and follow all instructions marked on the product and in the documentation before you
operate your system. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator.

■

Make sure you set up the system on a stable work surface.

■

The product should only be operated from the type of power source indicated on the rating
label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper
position for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system
for ventilation when you set up your work area. Never insert objects of any kind into the
computer ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will only fit into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician
to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the
antenna or cable system is electrically grounded to prevent against voltage surges and build
up of static charges.

Care during use

106

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking
near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or
equivalent type recommended by the manufacturer. Dispose of batteries according to the
manufacturer’s instructions.

■

When the computer is turned off, a small amount of electrical current still flows through the
computer. Always unplug all power cables and modem cables from the wall outlets before
cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Safety, Regulatory, and Notices

05030.book Page 107 Monday, November 22, 1999 8:23 AM

Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.

Important

Caution

Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.

107

05030.book Page 108 Monday, November 22, 1999 8:23 AM

Regulatory compliance statements
American users
FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■

Reorient or relocate the receiving antenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected

■

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video
cable. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution

108

Changes or modifications not expressly approved by
Gateway could void the FCC Compliance and negate your
authority to operate the product.

Safety, Regulatory, and Notices

05030.book Page 109 Monday, November 22, 1999 8:23 AM

FCC part 68 (applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.
On the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to
the telephone company.
An FCC-compliant telephone line cord with a modular plug is required for use with this device.
The modem is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may
be connected to the telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most areas, the sum of REN’s should not exceed
five (5.0). To be certain of the number of devices that may be connected to a line, as determined
by the total REN’s, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens the telephone company will
provide advance notice in order for you to make necessary modifications to maintain
uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to
party line service is subject to state tariffs. Contact the state public utility commission or public
service commission for information.
When programming or making test calls to emergency numbers:
■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person
to use a computer or other electronic device to send any message via a telephone fax machine
unless such message clearly contains, in a margin at the top or bottom of each transmitted page
or on the first page of the transmission, the date and time it is sent and an identification of the
business or other entity, or other individual sending the message and the telephone number of
the sending machine or such business, other entity, or individual. Refer to your fax
communication software documentation for details on how to comply with the fax-branding
requirement.

109

05030.book Page 110 Monday, November 22, 1999 8:23 AM

Canadian users
ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

DOC notice (for products fitted with an IC compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user
to disconnect the equipment.
Users should make sure for their own protection that the electrical ground connections of the
power utility, telephone lines, and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas.

Warning

To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

110

Safety, Regulatory, and Notices

05030.book Page 111 Monday, November 22, 1999 8:23 AM

European users
European directives
This Information Technology Equipment has been tested and found to comply with the following
European directives:
■

EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per
- EN 50081-1:1992 according to
EN 55022:1994 Class B
EN 61000-3-2:1995 or EN 60555-2:1987
EN 61000-3-3:1995 or EN 60555-3:1987
- EN50082-1:1992 according to
EN 61000-4-2:1995 or IEC 801-2:1984
ENV 61000-4-3:1996 or IEC 801-3:1984
EN 61000-4-4:1995 or IEC 801-4:1988

■

Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)

European telecommunication information (for products fitted with EU approved
modems)
Marking by the symbol
indicates compliance of this equipment to the Telecom
Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC. Such marking is indicative
that this equipment meets or exceeds the following technical standards:
CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the
analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice
telephony services) in which network addressing, if provided, is by means of Dual Tone Multi
Frequency (DTMF) signaling.

Warning

Although this equipment can use either loop disconnect
(Pulse) or DTMF (Tone) signaling, only the performance
of the DTMF signaling is subject to regulatory
requirements for correct operation. It is therefore strongly
recommended that the equipment is set to use DTMF
signaling for access to public or private emergency
services. DTMF signaling also provides faster call setup.

This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European
single terminal connection to the Public Switched Telephone Network (PSTN). However, due to
differences between the individual PSTNs provided in different countries, the approval does not,
of itself, give an unconditional assurance of successful operation on every PSTN termination
point. In the event of problems, you should Gateway customer support.

111

05030.book Page 112 Monday, November 22, 1999 8:23 AM

Japanese users
VCCI statement
This equipment is in the Class B category (Information Technology Equipment to be used in a
residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary
Control Council for Interference by Information Technology Equipment aimed at preventing
radio interference in such residential areas. When used near a radio or TV receiver, it may become
the cause of radio interference. Read instructions for correct handling.

112

Safety, Regulatory, and Notices

05030.book Page 113 Monday, November 22, 1999 8:23 AM

Australia and New Zealand users
EMI statement
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian
Communications Authority and Radio Spectrum Management Agency.

New Zealand telecommunication statement (for products fitted with Telepermit
approved modems)
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Above all, it provides no assurance that any item will work correctly in all respects with another
item of Telepermitted equipment of a different make or model, nor does it imply that any product
is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency
Service.

Important

Under power failure conditions, this telephone may not
operate. Please make sure that a separate telephone, not
dependent on local power, is available for emergency use.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent
on the equipment (PC) associated with this device. The associated equipment shall be set to
operate within the following limits for compliance with Telecom’s specifications:
(a)

There shall be no more than 10 calls to the same number within any 30-minute period for
any single manual call initiation, and

(b) The equipment shall go on-hook for a period of not less than 3 0seconds between the end
of one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different numbers are spaced
such that there is no less than 5 seconds between the end of one call attempt and the beginning
of another.
The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of
receipt of ringing.

113

05030.book Page 114 Monday, November 22, 1999 8:23 AM

Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1
Laser Products” under a US Department of Health and Human Services (DHHS) Radiation
Performance Standard. Should the unit ever need servicing contact an authorized service location.

Warning

Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.

Television antenna connectors
protection (for systems fitted with
TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that
the antenna or cable system is electrically grounded to provide some protection against voltage
surges and built up static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to
proper grounding of the mast and supporting structure, grounding of the lead-in wire to an
antenna discharge unit, size of grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection
For added protection of any Gateway product during a lightning storm or when it is left
unattended or unused for long periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system.

Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such
power lines or circuits. When installing or re-aligning an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits. Contact with them could
be fatal.

Warning

114

When installing or realigning an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits. Contact with them could be fatal.

Safety, Regulatory, and Notices

05030.book Page 115 Monday, November 22, 1999 8:23 AM

7
6
5
4
3
1

Antenna and Satellite Grounding

Reference

Grounding component

Electric service equipment

Power service grounding electrode system (NEC Art 250, Part H)

Ground clamps

Grounding conductors (NEC Section 810-21)

Antenna discharge unit (NEC Section 810-20)

Ground clamp

Antenna lead-in wire

115

05030.book Page 116 Monday, November 22, 1999 8:23 AM

All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes
are made periodically. These changes are incorporated in newer publication editions. Gateway may improve
and/or change products described in this publication at any time. Due to continuing system improvements,
Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product
updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct,
indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments
AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath,
Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and
GATEWAY, Gateway Profile, Gateway Solo, Gateway Astro, green stylized GATEWAY, green stylized Gateway
logo, and the black-and-white spotted box logo are trademarks of Gateway, Inc. Intel, Intel Inside logo, and
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and
Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned
herein are used for identification purposes only, and may be the trademarks or registered trademarks of their
respective companies.

116

Safety, Regulatory, and Notices

05030.book Page 117 Monday, November 22, 1999 8:23 AM

Appendix
System specifications
The following specifications are for the standard configuration; your system
may contain optional equipment. All specifications are subject to change.
Case size

Width: 8.25-inch Depth: 18.625-inch
Height: 19.125-inch

Processors

Intel® Pentium III™ processors operating
at 500 MHz and faster

Cache

512K on processor

RAM

Four RIMM sockets on the system board
support 2.5 volt Rambus Dynamic
Random Access Memory (RDRAM)
RIMMs. Maximum memory is 2 GB

BIOS

Flash BIOS for easy updates from diskette

IDE interfaces

Two PCI IDE controllers support up to two
ATAPI/IDE devices each (hard drives or
CD-ROMs) for a total of up to four IDE
devices

Diskette drive interface

A diskette drive controller is integrated on
the system board

System specifications

117

05030.book Page 118 Monday, November 22, 1999 8:23 AM

118

I/O ports

One parallel port, one serial port, two USB
ports, one PS/2 keyboard port, one PS/2
mouse port, one microphone-in jack, one
audio line-in jack, one audio line-out jack,
one RJ-45 network jack

Expansion slots

Five PCI slots

Drive Bays

Three 5.25-inch drive bays (one occupied
by CD-ROM drive), two external 3.5-inch
drive bays (one occupied by diskette
drive), and four 3.5-inch internal drive
bays (one occupied by included hard
drive).

Temperature, operating

10° to 40° Celsius or
50° to 104° Fahrenheit.

Humidity, operating

20% to 80%

Altitude

-200 feet to 10,000 feet

Voltage, AC input

90 to 135 VAC, 180 to 265 VAC

Frequency

47 to 63 Hz

Certification

FCC Class B, ETL Listed to UL 1950,
CAN/CSA STD C22.2 No. 950, CE Mark,
VCCI Class B, Energy Star Compliant, CB
scheme

Appendix

05030.book Page 119 Monday, November 22, 1999 8:23 AM

Index
Numerics
3.5-inch device, installing additional 44
5.25-inch device, installing additional

A
accessories, safety precautions 107
adapter cards, troubleshooting 93
adding
expansion cards 34
processor 30
additional information, getting vi
audio jacks 5

checking system health with LANDesk

80
cleaning
computer case 84
monitor case 84
monitor screen 84
mouse 84
system 83
closing the case 20
conditioner, line 74
configuration, BIOS 66
connector, LAN 5
copyright notice 116
creating a startup diskette 81

backing up files 76
battery
replacing 36
troubleshooting 37
BIOS Configuration Manager 66
BIOS recovery mode 70
BIOS, updating 68
Boot Options tab, BIOS Configuration
Manager 67

cabling, drive 41
case
cleaning 84
closing 20
opening 17
CD, System Restoration 81
CD/DVD drive 3
installing 44
problems 87
replacing 42
chassis cover
removing 17
replacing 21
checking hard drive space 76

emptying the recycle bin 77
error messages 100
expansion cards, adding 34
expansion cards, troubleshooting 93

Date/Time tab, BIOS Configuration
Manager 67
deleting files 76
deleting temporary files 76
diskette drive
replacing the 3.5-inch 42
troubleshooting 92, 93
diskette drive, cabling 41

F
FAQ (frequently asked questions),
accessing vi
FCC notice
American users 108
Australian users 113
Canadian users 110
European users 111
Japanese users 112

Index

119

05030.book Page 120 Monday, November 22, 1999 8:23 AM

New Zealand users 113
file backup 76
files, deleting unneeded 76
front bezel
removing 19
replacing 20
front panel 2

G
General tab, BIOS Configuration
Manager 67
guidelines, troubleshooting 86

H
hard drive
adding additional 50
installing 49
LED (light-emitting diode) 2
maintenance 75
maintenance utilities 75
management 76
replacing 49
troubleshooting 89
Help tab, BIOS Configuration Manager

I
IDE drive, cabling 41
installing
3.5-inch diskette drive 42
5.25-inch drive 44
additional 3.5-inch device 44
additional 5.25-inch device 46
additional hard drive 50
CD/DVD drive 42, 44
hard drive 49
LANDesk Client Manager 80
memory 30
processor 28
RIMMs 32
installing the system board 26
Integrated Floppy tab, BIOS
Configuration Manager 67

120

E-5400 Mid Tower System Manual

Integrated IDE tab, BIOS Configuration
Manager 67
integrity, system 79

J
jumper location 6
jumpers
BIOS recovery 70
clearing passwords 70
setting 70

K
Kennsington lock slot 5
keyboard
cleaning 84
port 4
troubleshooting 95

L
LAN connector 5
LANDesk Client Manager
installing 80
restoring 80
line conditioners 74
line-in audio jack 5
line-out audio jack 5
lock slot, Kennsington 5

M
management, hard drive 76
manual conventions vi
memory
installing 30
troubleshooting 90
modem, troubleshooting 91
monitor
adjusting 11
cleaning 84
mouse
cleaning 84
port 4
troubleshooting 96

05030.book Page 121 Monday, November 22, 1999 8:23 AM

O
opening the case 17
operating system, setup 12

P
padlock tab 5
panel, front 2
panel, rear 4
parallel port 4
peripheral devices, troubleshooting 92
Peripheral Ports tab, BIOS Configuration
Manager 67
port, USB 4
ports, location of 5
POST (power-on self-test), explained 12
power
button 11
connector 4
LED (light-emitting diode) 2, 11
Power Events tab, BIOS Configuration
Manager 67
power source problems 73
primary video port 5
printer, troubleshooting 94
processor
adding additional 30
heatsink 28
replacing 28
troubleshooting 90
protecting system against power source
problems 73

R
rear panel 4
recovery mode, BIOS 70
recovery, system 81
recycle bin, emptying 77
regulatory compliance
American users 108
Australian users 113
Canadian users 110
European users 111
Japanese users 112

New Zealand users 113
removal of
chassis cover 17
front bezel 19
system board 23
replacement parts 107
replacing
3.5-inch diskette drive 42
battery 36
CD/DVD drive 42
chassis cover 21
front bezel 20
hard drive 49
processor 28
resetting the system, Windows NT 14
restoring LANDesk Client Manager 80
restoring your system 81
RIMMs, installing 32
RJ-45 LAN connector 5

S
safety precautions 106
safety, general precautions 105
Save/Exit tab, BIOS Configuration
Manager 67
SCSI device, troubleshooting 92
secondary video port 5
Security tab, BIOS Configuration
Manager 67
serial port 5
setting up the operating system 12
setting up, safety precautions 105
Setup utility, menus 66
Setup, entering BIOS 65
shut-down procedures 13
space, hard drive 76
specifications, system 117
starting the system 10
startup diskette, creating 81
startup, system 10
surge supressors 73
system
cleaning 83

Index

121

05030.book Page 122 Monday, November 22, 1999 8:23 AM

error messages 100
integrity 79
recovery 81
specifications 117
startup 10
troubleshooting 86, 95
turning off 13
System BIOS tab, BIOS Configuration
Manager 67
system board
components 6
DIMM banks 30
installing 26
removing 23
System Event Log tab, BIOS
Configuration Manager 67
System Memory tab, BIOS Configuration
Manager 66
System Processors, BIOS Configuration
Manager 66
system reset, Windows NT 14
System Restoration CD 81
system shut down, Windows NT 13

T
tab, padlock 5
temporary files, deleting 76
thumbscrews 5
troubleshooting
adapters 92
battery 37
CD/DVD 87
checklist 86
error messages 100
guidelines 86
hard disk 89
memory 90
modem 91
peripherals 92
printer 94
processor 90
system 95
video 97

122

E-5400 Mid Tower System Manual

turning off the system, Windows NT 13

U
updating the BIOS 68
USB ports 4
using, safety precautions 106
utilities, hard drive maintenance 75

V
video port, primary 5
video port, secondary 5
video, troubleshooting 97
voltage selector 4

W
Windows NT
setup 12
shut-down procedures 13

MAN US E5400 SYSTEM GDE R0 11/99

*8505030*
*8505030*
*8505030*
8505030

E-5400 Mid Tower
System Manual

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Gateway E 5400 Users Manual Mid Tower

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