Ge Appliances Jp350 Users Manual 49 80139

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Radiant

Cooktop

www.GEAppliances.com

Safety Instructions . . . . . . . 2–5

Owner’s Manual

Operating Instructions

JP340
JP350

Cookware Tips . . . . . . . . . . . .7, 8
Dual Surface Unit . . . . . . . . . . 6
Surface Units . . . . . . . . . . . . . . 6
Temperature Limiter . . . . . . . . .8

Care and Cleaning
Control Knobs . . . . . . . . . . . . . 9
Glass Cooktop . . . . . . . . . . 10, 11

Troubleshooting Tips . . . . . . 12
Consumer Support
Consumer Support . . Back Cover
Product Registration . . . . . 13, 14
Warranty . . . . . . . . . . . . . . . . . 15

Write the model and serial
numbers here:
Model # _____________
Serial # _____________
You can find them on a label
under the cooktop.

164D4290P097

49-80139 05-02 JR

WARNING!

For your safety, the information in this manual must be followed to minimize the risk of fire or
explosion, electric shock, or to prevent property damage, personal injury, or loss of life.

SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including
the following:

Operating Instructions

Safety Instructions

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

■ Use this appliance only for its intended use
as described in this manual.
■ Do not attempt to repair or replace any
part of your cooktop unless it is specifically
recommended in this manual. All other
servicing should be referred to a qualified
technician.

Care and Cleaning

■ Before performing any service, disconnect
the cooktop power supply at the household
distribution panel by removing the fuse or
switching off the circuit breaker.
■ Be sure your appliance is properly installed
and grounded by a qualified technician in
accordance with the provided installation
instructions.

Consumer Support

Troubleshooting Tips

■ Have the installer show you the location of
the circuit breaker or fuse. Mark it for easy
reference.

2

■ Do not leave children alone—children
should not be left alone or unattended
in an area where an appliance is in use.
They should never be allowed to sit or
stand on any part of the appliance.
■ Teach children not to play with the
controls or any other part of the cooktop.
■ Do not allow anyone to climb, stand or
hang on the cooktop.
■

CAUTION:

Items of interest to
children should not be stored in cabinets
above a cooktop—children climbing on
the cooktop to reach items could be
seriously injured.

■ Always keep combustible wall coverings,
curtains or drapes a safe distance from
your cooktop.

SAFETY PRECAUTIONS
■ Always keep dish towels, dishcloths, pot
holders and other linens a safe distance
away from your cooktop.

■ Never wear loose-fitting or hanging
garments while using the appliance.
Flammable material could be ignited if
brought in contact with hot surface units
and may cause severe burns.

■ Flaming grease outside a pan can be put
out by covering with baking soda or, if
available, by using a multi-purpose dry
chemical or foam-type fire extinguisher.
■ When preparing flaming foods under the
hood, turn the fan on.

Care and Cleaning

■ Use only dry pot holders—moist or damp
pot holders on hot surfaces may result in
burns from steam. Do not let pot holders
touch hot surface units. Do not use a towel
or other bulky cloth. Such cloths can catch
fire on a hot surface unit.

■ Do not use water on grease fires. Never
pick up a flaming pan. Turn the controls
off. Smother a flaming pan on a surface
unit by covering the pan completely with
a well-fitting lid, cookie sheet or flat tray.
Use a multi-purpose dry chemical or
foam-type extinguisher.

Operating Instructions

■ Always keep wooden and plastic utensils
and canned food a safe distance away from
your cooktop. They may become hot and
could cause burns.

■ For your safety, never use your appliance
for warming or heating the room.

Safety Instructions

www.GEAppliances.com

COOK MEAT AND POULTRY THOROUGHLY…
Cook meat and poultry thoroughly—meat to at least an INTERNAL temperature of 160°F and poultry
to at least an INTERNAL temperature of 180°F. Cooking to these temperatures usually protects against
foodborne illness.

Troubleshooting Tips
Consumer Support
3

WARNING!
SAFETY PRECAUTIONS

Operating Instructions

Safety Instructions

IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.

■ Do not let cooking grease or other
flammable materials accumulate on
the cooktop.

■ Use little fat for effective shallow or
deep-fat frying. Filling the pan too full of
fat can cause spillovers when food is added.

■ Do not touch surface units. These surfaces
may be hot enough to burn even though
they are dark in color. During and after
use, do not touch, or let clothing or other
flammable materials contact the surface
units or areas nearby the surface units;
allow sufficient time for cooling first.

■ If a combination of oils or fats will be used
in frying, stir together before heating, or as
fats melt slowly.

■ Potentially hot surfaces include the
cooktop and areas facing the cooktop.

Care and Cleaning

■ To minimize the possibility of burns,
ignition of flammable materials and
spillage, the handle of a container should
be turned toward the center of the
cooktop without extending over any
nearby surface units.
■ Always turn the surface unit control to off
before removing the cookware.

Troubleshooting Tips

■ Use proper pan size—select cookware
having flat bottoms large enough to cover
the surface unit heating element. The use
of undersized cookware will expose a
portion of the surface unit to direct
contact and may result in ignition of
clothing. Proper relationship of cookware
to surface unit will also improve efficiency.
■ Never leave surface units unattended at
high heat settings. Boilovers cause smoking
and greasy spillovers that may catch on fire.
■ Only certain types of glass, glass/ceramic,
earthenware or other glazed containers are
suitable for cooktop cooking; others may
break because of the sudden change in
temperature.

Consumer Support

■ Keep an eye on foods being fried at high
or medium-high heat settings.
■ Foods for frying should be as dry as
possible. Frost on frozen foods or moisture
on fresh foods can cause hot fat to bubble
up and over the sides of the pan.

4

■ Always heat fat slowly, and watch as it heats.
■ Use a deep fat thermometer whenever
possible to prevent overheating fat beyond
the smoking point.
■ Never try to move a pan of hot fat,
especially a deep-fat fryer. Wait until the
fat is cool.
■ Do not store flammable materials near
the cooktop.
■ Keep the hood and grease filters clean to
maintain good venting and to avoid grease
fires.
■ Do not store or use combustible materials,
gasoline or other flammable vapors and
liquids in the vicinity of this or any
appliance.
■ Clean only parts listed in this Owner’s
Manual.
■ Do not leave paper products, cooking
utensils or food on the cooktop when not
in use.
■ Keep cooktop clean and free of
accumulation of grease or spillovers
which may ignite.
■ Never heat unopened food containers.
Pressure buildup may make container
burst and cause injury.
■ Never leave jars or cans of fat drippings
on or near your cooktop.

RADIANT SURFACE UNITS

■ To minimize the possibility of burns, always
be certain that the controls for all surface
units are at the off position and the entire
glass surface is cool before attempting to
clean the cooktop.

■ After cleaning, use a dry cloth or paper
towel to remove all the cleaning cream
residue.
■ Read and follow all instructions and
warnings on the cleaning cream labels.
■ Use care when touching the cooktop. The
glass surface of the cooktop will retain heat
after the controls have been turned OFF.
■ Large scratches or impacts to glass
cooktops can lead to broken or
shattered glass.

Consumer Support

READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.
SAVE THESE INSTRUCTIONS

Troubleshooting Tips

■ Do not operate the glass surface units if
the glass is broken. Spillovers or cleaning
solution may penetrate a broken cooktop
and create a risk of electrical shock.
Contact a qualified technician immediately
should your glass cooktop become broken.

■ To avoid possible damage to the cooking
surface, do not apply the cleaning cream
to the glass surface when it is hot.

Care and Cleaning

■ Do not allow water, other liquids or grease
to remain on the cooktop.

Operating Instructions

Use care when touching the cooktop. The glass surface of the cooktop will retain heat after the
controls have been turned off.
■ Avoid scratching the glass cooktop.
■ Clean the cooktop with caution. If a wet
The cooktop can be scratched with items
sponge or cloth is used to wipe spills on
such as sharp instruments, rings or other
a hot surface unit, be careful to avoid
jewelry and rivets on clothing.
steam burns. Some cleansers can produce
noxious fumes if applied to a hot surface.
■ Never use the glass cooktop surface as
a cutting board.
■ NOTE: We recommend that you avoid
wiping any surface unit areas until they
■ Do not place or store items on top of the
have cooled and the indicator light has
glass cooktop surface when it is not in use.
gone off. Sugar spills are the exception
■ Be careful when placing spoons or other
to this. Please see the Cleaning the Glass
stirring utensils on glass cooktop surface
Cooktop section.
when it is in use. They may become hot
■ When the cooktop is cool, use only
and could cause burns.
CERAMA BRYTE® Ceramic Cooktop
Cleaner and the CERAMA BRYTE®
■ Avoid heating an empty pan. Doing so
Cleaning Pad to clean the cooktop.
may damage the cooktop and the pan.

Safety Instructions

www.GEAppliances.com

5

Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support

Using the surface units.
Throughout this manual, features and appearance may vary from your model.

How to Set
Push the knob in and turn in either
direction to the setting you want.
At both OFF and HI the control clicks
into position. You may hear slight
clicking sounds during cooking,
indicating the control is keeping the
power level you set.
Be sure you turn the control knob to
OFF when you finish cooking.

The controls for the radiant surface units
can be set anywhere between LO and HI
for an unlimited number of heat settings.
With the infinite switch the unit cycles
on and off to maintain your selected
control setting.

The control must be pushed in to set
only from the OFF position. When the
control is in any position other than OFF,
it may be rotated without pushing it in.
The UNIT ON indicator light will glow
when any surface unit is on.
A HOT SURFACE indicator light will glow
when any radiant element is turned on
and will remain on until the surface is
cooled to approximately 150°F.
NOTE:
■ It comes on when the unit is hot to the touch.
■ It stays on even after the unit is turned off.
■ It glows brightly until the unit is cooled to
approximately 150°F.

About the radiant surface units…
SURFACE

COOKING
;;;;;;;;;;;;;
;;;;;;;;;;;;
; ;;;; ;;;
;; ;;;;;;;;

Never cook directly on the glass.
Always use cookware.

OFF CENTER
;;;;;;;;;;;
;;;;;;;;;;;
; ;;;; ;;;
;;;;;;;;;;;
; ;;;; ;;;
;
Always place the pan in the center of

the surface unit you are cooking on.

Large 9″
surface unit
setting
Small 6″
surface unit
setting

6

The radiant cooktop features heating
units beneath a smooth glass surface.

Avoid placing anything on the surface
unit until it has cooled completely.

NOTE: A slight odor is normal when a new
cooktop is used for the first time. It is caused by
the heating of new parts and insulating materials
and will disappear in a short time.

■ Water stains (mineral deposits) are removable
using the cleaning cream or full strength white
vinegar.

NOTE: On models with light-colored glass
cooktops, it is normal for the cooking zones to
change color when hot or cooling down. This is
temporary and will disappear as glass cools to
room temperature.
The surface unit will cycle on and off to
maintain your selected control setting.
It is safe to place hot cookware from the
oven or surface on the glass cooktop
when the surface is cool.
Even after the surface units are turned
off, the glass cooktop retains enough
heat to continue cooking. To avoid
overcooking, remove pans from the
surface units when the food is cooked.

■ Use of window cleaner may leave an
iridescent film on the cooktop. The cleaning
cream will remove this discoloration.
■ Don’t store heavy items above the cooktop.
If they drop onto the cooktop, they can cause
damage.
■ Do not use the surface as a cutting board.
DRAGGING
; ;
;
;
; ;;;;;;;;;;
; ;;;; ;;;
;;;;;;;;;;;
;;;;;;;;;;;;
; ;

Do not slide
cookware across
the cooktop
because it can
scratch the glass.
The glass is
scratch-resistant,
not scratchproof.

Dual Surface Unit (on some models)
The right front surface unit has 2 cooking sizes to
select from so you can match the size of the unit
to the size of the cookware you are using.
To use the large (9-inch) surface unit,
turn the SELECTOR knob clockwise to .
Push in and turn the control knob to the
desired setting. The unit will heat the
entire area contained by the larger circle.

To use the small (6-inch) surface
unit, turn the SELECTOR knob
counterclockwise to . Push in and
turn the control knob to the desired
setting. The unit will only heat the area
inside the smaller circle.

www.GEAppliances.com

The following information will help you choose cookware which will give good performance on glass cooktops.

Porcelain Enamel-Covered Cast Iron:

recommended

recommended
As long as the cookware is covered
completely with porcelain enamel, this
cookware is recommended. Caution is
recommended for cast-iron cookware
that is not completely covered with
smooth porcelain enamel, since it may
scratch the glass ceramic cooktop.

Aluminum:

Check pans for flat bottoms by
using a straight edge.

heavyweight recommended
Good conductivity. Aluminum residues
sometimes appear as scratches on the
cooktop but can be removed if cleaned
immediately. Because of its low melting
point, thin weight aluminum should not
be used.

Copper Bottom:

Glass-Ceramic:
usable, but not recommended
Poor performance. May scratch the
surface.

Stoneware:
usable, but not recommended
Poor performance. May scratch the
surface.
Use pans that match the diameter of the
surface unit. Cooking performance will
not be as good if the cookware is either
smaller or larger than the surface unit.

For Best Results
■ Place only dry pans on the surface
units. Do not place lids on the
surface units, particularly wet lids.
Do not place wet pans
on the glass cooktop.

Use flat-bottomed woks
on the glass cooktop.

■ We recommend that you use only a
flat-bottomed wok. They are available
at your local retail store. The bottom
of the wok should have the same
diameter as the surface unit to
ensure proper contact.

Consumer Support

Do not use woks with support
rings on the glass cooktop.

■ Do not use woks that have support
rings. This type of wok will not heat
on glass surface units.

■ Some special cooking procedures
require specific cookware such as
pressure cookers, deep-fat fryers, etc.
All cookware must have flat bottoms
and be the correct size.

Troubleshooting Tips

Pans with rounded, curved, ridged
or warped bottoms are not
recommended.

Care and Cleaning

recommended
Copper may leave residues which can
appear as scratches. The residues can be
removed, as long as the cooktop is
cleaned immediately. However, do not let
these pots boil dry. Overheated metal can
bond to glass cooktops. An overheated
copper-bottom pot will leave a residue
that will permanently stain the cooktop if
not removed immediately.

Operating Instructions

Stainless Steel:

Safety Instructions

Selecting types of cookware.

7

Temperature Limiter

Operating Instructions

Safety Instructions

Selecting types of cookware.
The temperature limiter may cycle the
units off for a time if:

The temperature limiter protects the
glass cooktop from getting too hot.

■ The cooktop is on while cooking.
■ The pan boils dry.
■ The pan bottom is not flat.
■ The pan is off-center.
■ There is no pan on the unit.

Observe the Following Points in Canning

Right!

Wrong!
Note: Flat-bottomed canners are
required for glass cooktops.

Pots that extend beyond 1″ of
the surface unit’s circle are not
recommended for most surface cooking.
However, when canning with water-bath
or pressure canner, larger-diameter pots
may be used. This is because boiling
water temperatures (even under
pressure) are not harmful to the
cooktop surfaces surrounding the
surface units.
HOWEVER, DO NOT USE LARGEDIAMETER CANNERS OR OTHER
LARGE-DIAMETER POTS FOR
FRYING OR BOILING FOODS OTHER
THAN WATER. Most syrup or sauce
mixtures—and all types of frying—cook
at temperatures much higher than
boiling water. Such temperatures could
eventually harm the glass cooktop
surfaces.
Be sure the canner fits over the
center of the surface unit. If your
cooktop or its location does not
allow the canner to be centered
on the surface unit, use smallerdiameter pots for good canning
results.

Troubleshooting Tips

Care and Cleaning

Every radiant surface unit has a
temperature limiter.

Consumer Support

Flat-bottomed canners must be
used. Do not use canners with
flanged or rippled bottoms (often
found in enamelware) because they
don’t make enough contact with
the surface units and take a long
time to boil water.

8

When canning, use recipes and
procedures from reputable sources.
Reliable recipes and procedures are
available from the manufacturer of
your canner; manufacturers of glass
jars for canning, such as Ball and
Kerr brand; and the United States
Department of Agriculture
Extension Service.

Remember that canning is a
process that generates large
amounts of steam. To avoid burns
from steam or heat, be careful
when canning.
NOTE: If your house has low voltage,
canning may take longer than expected,
even though directions have been carefully
followed. The process time will be
shortened by:
(1) using a pressure canner, and
( 2) starting with HOT tap water for fastest
heating of large quantities of water.
CAUTION:
■ Safe canning requires that harmful
microorganisms are destroyed and that
the jars are sealed completely. When
canning foods in a water-bath canner,
a gentle but steady boil must be
maintained for the required time. When
canning foods in a pressure canner, the
pressure must be maintained for the
required time.
■ After you have adjusted the controls,
it is very important to make sure the
prescribed boil or pressure levels are
maintained for the required time.
■ Since you must make sure to process the
canning jars for the prescribed time, with
no interruption in processing time, do not
can on any cooktop surface unit if your
canner is not flat.

www.GEAppliances.com

Be sure electrical power is off and all surfaces are cool before cleaning any part of the cooktop.

How to Remove Packaging Tape

Molded rib

Control Knobs

Stem

The control knobs may be removed for easier
cleaning.

Spring
clip

Clear groove

Before removing the knobs for cleaning,
please note that the knobs are in the
OFF position. When replacing the knobs,
check the OFF position to ensure proper
placement.

Apply with a soft cloth and allow to soak.
Wipe dry and then apply an appliance
polish to thoroughly clean and protect
the surface.
NOTE: The adhesive must be removed from all
parts. It cannot be removed if it is baked on.

Wash knobs in soap and water, but do not
soak. Avoid getting water down into the
knob stem holes.
The stem has a groove in each side. The
groove on one side has a spring clip. The
other groove is clear. Check the inside of
the knob and find the molded rib.

Care and Cleaning

Replace the knob by fitting the molded
rib inside the knob into the clear groove
on the stem.

Operating Instructions

To assure no damage is done to the finish
of the product, the safest way to remove
the adhesive left from packaging tape,
cooktop labels on the new appliances
is an application of a household liquid
dishwashing detergent, mineral oil or
cooking oil.

Safety Instructions

Care and cleaning of the cooktop.

Troubleshooting Tips
Consumer Support
9

Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support

Cleaning the glass cooktop.
Normal Daily Use Cleaning
ONLY use CERAMA BRYTE® Ceramic
Cooktop Cleaner on the glass cooktop.
Other creams may not be as effective.
To maintain and protect the surface of
your glass cooktop, follow these steps:

Clean your cooktop after
each spill. Use CERAMA
BRYTE® Ceramic Cooktop
Cleaner.

Before using the cooktop for the
first time, clean it with CERAMA
BRYTE® Ceramic Cooktop Cleaner.
This helps protect the top and
makes cleanup easier.
Daily use of CERAMA BRYTE®
Ceramic Cooktop Cleaner will help
keep the cooktop looking new.

Shake the cleaning cream well.
Apply a few drops of CERAMA
BRYTE® Ceramic Cooktop Cleaner
directly to the cooktop.
Use a paper towel or CERAMA
BRYTE® Cleaning Pad for Ceramic
Cooktops to clean the entire
cooktop surface.
Use a dry cloth or paper towel
to remove all cleaning residue.
No need to rinse.
NOTE: It is very important that you DO NOT
heat the cooktop until it has been cleaned
thoroughly.

Burned-On Residue
WARNING: DAMAGE to your glass surface
may occur if you use scrub pads other than the
pad included with your cooktop.
Allow the cooktop to cool.

Use a CERAMA BRYTE® Cleaning
Pad for Ceramic Cooktops or a
Scotch-Brite® Multi-Purpose No
Scratch blue scrub pad.

Spread a few drops of CERAMA
BRYTE® Ceramic Cooktop Cleaner
on the entire burned residue area.

If any residue remains, repeat the
steps listed above as needed.
For additional protection, after all
residue has been removed, polish
the entire surface with CERAMA
BRYTE® Ceramic Cooktop Cleaner
and a paper towel.

Using the included CERAMA
BRYTE® Cleaning Pad for Ceramic
Cooktops, rub the residue area,
applying pressure as needed.

Heavy, Burned-On Residue
Allow the cooktop to cool.

The CERAMA BRYTE® Ceramic
Cooktop Scraper and all
recommended supplies are
available through our Parts Center.
See instructions under “To Order
Parts” section on next page.
NOTE: Do not use a dull or
nicked blade.

10

Use a single-edge razor blade
scraper at approximately a 45°
angle against the glass surface
and scrape the soil. It will be
necessary to apply pressure to
the razor scraper in order to
remove the residue.
After scraping with the razor
scraper, spread a few drops of
CERAMA BRYTE® Ceramic
Cooktop Cleaner on the entire
burned residue area. Use the
CERAMA BRYTE® Cleaning Pad to
remove any remaining residue.

For additional protection,
after all residue has been
removed, polish the entire
surface with CERAMA BRYTE®
Ceramic Cooktop Cleaner
and a paper towel.

Metal Marks and Scratches

WARNING: Carefully check the bottom of pans
for roughness that would scratch the cooktop.

Glass surface – potential for permanent damage.
Damage from Sugary Spills and Melted Plastic
Turn off all surface units. Remove
hot pans.
Wearing an oven mitt:
a. Use a single-edge razor blade
scraper (CERAMA BRYTE®
Ceramic Cooktop Scraper) to
move the spill to a cool area on
the cooktop.
b. Remove the spill with
paper towels.

Any remaining spillover should be
left until the surface of the cooktop
has cooled.
Don’t use the surface units again
until all of the residue has been
completely removed.
NOTE: If pitting or indentation in the glass
surface has already occurred, the cooktop glass
will have to be replaced. In this case, service will
be necessary.

Care and Cleaning

Our testing shows that if you
are cooking high sugar mixtures
such as jelly or fudge and have
a spillover, it can cause
permanent damage to the glass
surface unless the spillover is
immediately removed.

Operating Instructions

If pots with a thin overlay of
aluminum or copper are allowed
to boil dry, the overlay may leave
black discoloration on the cooktop.
This should be removed
immediately before heating
again or the discoloration may
be permanent.

Be careful not to slide pots and
pans across your cooktop. It will
leave metal markings on the
cooktop surface.
These marks are removable using
the CERAMA BRYTE® Ceramic
Cooktop Cleaner with the CERAMA
BRYTE® Cleaning Pad for Ceramic
Cooktops.

Safety Instructions

www.GEAppliances.com

Troubleshooting Tips

To Order Parts
To order CERAMA BRYTE® Ceramic
Cooktop Cleaner and the cooktop
scraper, please call our toll-free number:

Consumer Support

National Parts Center
800.626.2002.
CERAMA BRYTE ® Ceramic
Cooktop Cleaner . . . . . . . . . . .# WX10X300
CERAMA BRYTE® Ceramic
Cooktop Scraper . . . . . . . . . . .# WX10X0302
Kit . . . . . . . . . . . . . . . . . . . . . . . .# WB64X5027
(Kit includes cream and cooktop scraper)
CERAMA BRYTE® Cleaning Pads for
Ceramic Cooktops . . . . . . . . .# WX10X350

11

Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support

Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem

Possible Causes

What To Do

Surface units will not
maintain a rolling boil
or cooking is slow

Improper cookware
being used.

• Use pans which are absolutely flat and match
the diameter of the surface unit selected.

Surface units do
not work properly

A fuse in your home may be
blown or the circuit breaker
tripped.

• Replace the fuse or reset the circuit breaker.

Cooktop controls
improperly set.

• Check to see the correct control is set for the surface
unit you are using.

Incorrect cleaning
methods being used.

• Use recommended cleaning procedures.

Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.

• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms.
Tiny scratches are not removable but will become
less visible in time as a result of cleaning.

Tiny scratches or metal
marks (may appear as
cracks) or abrasions on
radiant cooktop glass
surface

Cookware has been
slid across the cooktop
surface.
Areas of discoloration
or dark streaks on the
cooktop

Improper cookware
being used.

• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.

Hot surface on a model
with a light-colored cooktop.

• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.

Food spillovers not cleaned
before next use.

• See the Cleaning the glass cooktop section.

Incorrect cleaning methods
being used.

• Use recommended cleaning procedures.

Plastic melted to
the surface

Hot cooktop came into
contact with plastic placed
on the hot cooktop.

• See the Glass surface – potential for permanent damage
section in the Cleaning the glass cooktop section.

Pitting (or indentation)
of the cooktop

Hot sugar mixture spilled
on the cooktop.

• Call a qualified technician for replacement.

Frequent cycling off
and on of surface units

Improper cookware
being used.

• Use only flat cookware to minimize cycling.

Cooktop feels hot

Improper cookware
being used.

• The glass cooktop surface may seem hotter than you
are used to. This is normal. Use pans which are
absolutely flat.

Control knob will
not turn

Cooktop controls
improperly set.

• When the knob is in the OFF position, it must be
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.

12

GE Service Protection Plus™
GE, a name recognized worldwide for quality and dependability, offers you
Service Protection Plus ™—comprehensive protection on all your appliances—
No Matter What Brand!
Benefits Include:
• Backed by GE
• All brands covered
• Unlimited service calls
• All parts and labor costs included
• No out-of-pocket expenses
• No hidden deductibles
• One 800 number to call

We’ll Cover Any Appliance.
Anywhere. Anytime.*

You will be completely satisfied with our service protection or you may request your money back
on the remaining value of your contract. No questions asked. It’s that simple.
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—any brand!
Plus there’s no extra charge for emergency service and low monthly financing is available. Even icemaker
coverage and food spoilage protection is offered. You can rest easy, knowing that all your valuable
household products are protected against expensive repairs.
Place your confidence in GE and call us in the U.S. toll-free at 800.626.2224
for more information.
*All brands covered, up to 20 years old, in the continental U.S.

✁

Cut here

Please place in envelope and mail to:

General Electric Company
Warranty Registration Department
P.O. Box 32150
Louisville, KY 40232-2150

13

Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your confidence in us.
We are proud to have you as a customer!

Follow these three steps to protect your new appliance investment:

1 2 3
Complete and mail
your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of a
safety modification.

After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Our service number is
800.GE.CARES
(800.432.2737).

Model Number

Read your Owner’s
Manual carefully.
It will help you
operate your new
appliance properly.

Serial Number

Important: If you did not get a registration card with your
product, detach and return the form below to
ensure that your product is registered, or register
online at www.GEAppliances.com.

✁

Cut here

Consumer Product Ownership Registration
Model Number

ant
ort l
p
Im Mai ay!
d
To
Mr. ■

Ms. ■

Mrs. ■

Serial Number

Miss ■

First
Name

Last
Name

Street
Address

Apt. #

E-mail Address*

Date Placed
In Use

Month

Zip
Code

State

City

Day

Year

Phone
Number

_

_

* Please provide your e-mail address to receive, via e-mail, discounts, special offers and other important
communications from GE Appliances (GEA).
■ Check here if you do not want to receive communications from GEA’s carefully selected partners.

14

General Electric Company
Louisville, Kentucky
www.GEAppliances.com

All warranty service provided by our Factory Service
Centers, or an authorized Customer Care® technician.
To schedule service, on-line, 24 hours a day, visit us at
www.GEAppliances.com, or call 800.GE.CARES (800.432.2737).

Staple your receipt here.
Proof of the original purchase
date is needed to obtain service
under the warranty.

GE Will Replace:

One Year
From the date of the
original purchase

Any part of the cooktop which fails due to a defect in materials or workmanship.
During this full one-year warranty, GE will also provide, free of charge, all labor
and in-home service to replace the defective part.

Five Years
From the date of the
original purchase

A replacement glass cooktop if it should crack due to thermal shock, discolor,
or if the pattern wears off.
A replacement radiant surface unit if it should burn out.
During this limited additional four-year warranty, you will be responsible for any labor or
in-home service.

Operating Instructions

For The Period Of:

What GE Will Not Cover:

■ Improper installation.
■ Failure of the product if it is abused, misused, or
used for other than the intended purpose or used
commercially.
■ Damage to the glass cooktop caused by use of cleaners
other than the recommended cleaning creams and
pads.

■ Damage to the glass cooktop caused by hardened spills
of sugary materials or melted plastic that are not cleaned
according to the directions in the Owner’s Manual.
■ Replacement of house fuses or resetting of circuit
breakers.
■ Damage to the product caused by accident, fire, floods
or acts of God.
■ Incidental or consequential damage caused by possible
defects with this appliance.

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know
what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.

Troubleshooting Tips

This warranty is extended to the original purchaser and any succeeding owner for products purchased for
home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home.

Care and Cleaning

■ Service trips to your home to teach you how to use the
product.

Safety Instructions

GE Electric Cooktop Warranty.

Warrantor: General Electric Company. Louisville, KY 40225

Consumer Support
15

Consumer Support.
GE Appliances Website

www.GEAppliances.com

Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day,
any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals,
order parts, catalogs, or even schedule service on-line. You can also “Ask Our Team of Experts™”
your questions, and so much more...

Schedule Service

www.GEAppliances.com

Expert GE repair service is only one step away from your door. Get on-line and schedule your service at
your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal
business hours.

Real Life Design Studio

www.GEAppliances.com

GE supports the Universal Design concept—products, services and environments that can be used by
people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and
mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen
design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call
800.TDD.GEAC (800.833.4322).

Extended Warranties

www.GEAppliances.com

Purchase a GE extended warranty and learn about special discounts that are available while your warranty
is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours.
GE Consumer Home Services will still be there after your warranty expires.

Parts and Accessories

www.GEAppliances.com

Individuals qualified to service their own appliances can have parts or accessories sent directly to their
homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or
by phone at 800.626.2002 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally
should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause
unsafe operation.

Contact Us

www.GEAppliances.com

If you are not satisfied with the service you receive from GE, contact us on our Website with all the details
including your phone number, or write to: General Manager, Customer Relations
GE Appliances, Appliance Park
Louisville, KY 40225

Register Your Appliance

www.GEAppliances.com

Register your new appliance on-line—at your convenience! Timely product registration will allow for
enhanced communication and prompt service under the terms of your warranty, should the need arise.
You may also mail in the preprinted registration card included in the packing material.

Printed in the United States



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