GemTek Technology A950630GN USRobotics Wireless Nd1 Access Point User Manual Manual

Gemtek Technology Co., Ltd. USRobotics Wireless Nd1 Access Point Manual

Manual

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Document DescriptionManual
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Date Submitted2006-10-31 00:00:00
Date Available2006-10-31 00:00:00
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Wireless Nd1 Access Point: User Guide
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Configuration
Tutorials
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The USRobotics Wireless Nd1™ Access Point turns your wired network into a powerful and secure wireless network.
Featuring USRobotics’ exclusive Nd1 wireless technology, delivering speeds up to 270 Mbps and a range up to 5 times
greater than standard 802.11g, the access point is designed to provide total home/small business coverage and optimal
performance. New SecureEZSetup™ provides simple and fast installation and security configuration. A full complement of
security capabilities deliver confident, high-performance wireless networking.
System Requirements
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A computer with an Ethernet adapter installed
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A router or other networking device with a DHCP server
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An HTML 4.01-compliant Web Browser with JavaScript enabled
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Product Views
Front
Symbol
Name
Power
State
Condition
Off
Not receiving power.
Solid
Receiving power.
Off
WLAN
Solid
(Wireless Network)
Flashing
SecureEasySetup
LAN
Wireless connection is disabled.
Wireless connection is enabled.
Sending and receiving data.
Off
SecureEasySetup mode is not ready on
the access point.
Solid
SecureEasySetup mode is ready.
Blinking
Communicating with SecureEasySetup
devices.
Off
No LAN connection.
Solid
LAN link is achieved.
Flashing
Sending and receiving data.
Back
Item
Function
Connects an antenna to the access point.
LAN
Connects the access point to a networking device.
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Reboots your access point or restores your access point to its factory
default settings.
Reset
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15VDC
To reboot your access point without changing your current
settings, press and hold the Reset button for 1 second.
To restore your access point to the factory default settings,
press and hold the Reset button for 7 seconds.
Connects the power adapter to your access point.
Enables SecureEasySetup on your access point.
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SecureEasySetup
button
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To enable SecureEasySetup on your access point, press and
hold the SecureEasySetup button for 1 second.
To reset your wireless security settings to the factory default
(no security enabled), press and hold the SecureEasySetup
button for 7 seconds.
* Actual performance may vary depending on operating environment and distance between networked devices.
© 2005-2006 U.S. Robotics Corporation
R46.1320.00
rev 0.1 10/06
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Wireless Nd1 Access Point:
User Guide
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Product Specifications
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Integrated 270 Mbps 802.11n Draft 1.0 Wireless Access Point, Bridge, and Range
extender
One RJ-45, 10/100 Mbps auto-sensing and auto-switching Ethernet LAN port
HTML-based configuration
Roaming capability
Wi-Fi Multi Media (WMM): Prioritization of marked voice and video traffic
AP firmware upgrades available through the Web User Interface
Complies with IEEE 802.11g 54 Mbps wireless radio standard and 802.11n Draft
1.0 270 Mbps wireless radio
Dynamic IP Address assignment via DHCP or Static IP address assignment
through the Web User Interface (Access Point mode only)
Wireless Multi-Bridging support using Wireless Distribution System (WDS) (Bridge
mode only)
Security Features
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WPA and WPA2 (Wi-Fi Protected Access)
64/128-bit WEP (Wired Equivalent Privacy) data encryption with Open/Shared
Key
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WPA/WPA2-Enterprise (WPA-WPA2 with 802.1X)
Ability to disable SSID Broadcast
MAC address authentication and wireless association control (Access Point and
Range Extender modes only)
802.1x pass-through support (not supported in WDS Mode)
WDS restrictions (Bridge mode only)
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point: User Guide
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Installing the Access Point
Step One: Connect the Access Point
1. Look at the label on the bottom of the access point and note its LAN MAC address. You may need it to distinguish
the access point from other devices on your network.
2. Connect the provided antennas to the back of the access point.
3. Use the supplied Ethernet cable to connect the LAN port on the access point to a LAN port on your networking
device.
4. Supply power to the access point as follows:
Note to UK Users: With the power adapter unplugged, connect the appropriate power plug for your
country on to the power adapter. Apply enough pressure to cause a click and firmly seat the plug.
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A. Connect the supplied power adapter to the 15VDC port on the access point.
B. Plug the power adapter into a standard power outlet.
Note: This product is intended to be supplied by a Listed Direct Plug-in Power Unit marked Class 2 and
rated 15VDC, 1200 mA.
Step Two: Start the Setup Wizard
The setup wizard makes it easy for you perform basic setup of the access point. To start the wizard using an operating
system other than Windows, go to Setup Wizard for Non-Windows Users.
Setup Wizard for Windows Users
If you are using a Windows operating system, you can use the setup program on the USRobotics Installation CD-ROM to
install and run the Network Device Locator and configure basic settings in one easy, continuous process:
1. Insert the USRobotics Installation CD-ROM into the CD-ROM or DVD drive.
If the CD doesn't start automatically, start it manually as follows:
A. Windows XP: Click Windows Start > My Computer.
Windows 2000: On the desktop, double-click My Computer.
B. Double-click the CD drive.
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2. Follow the on-screen instructions to install the locator.
When the locator is installed, it starts automatically:
3. Click Next.
The locator lists the access point as well as any other USRobotics devices that were found:
4. Select the device whose MAC address matches the LAN MAC address on the bottom of the access point, and click
Next.
The locator displays the name, IP address, and LAN MAC address of the access point:
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5. Click Finish.
The locator launches the setup wizard for the access point:
Proceed to "Step Three: Configure Basic Settings".
Setup Wizard for Non-Windows Users
If you are using an operating system other than Windows, you first need to find the IP address of the access point. Then
you can start the setup wizard to configure the basic settings of the access point.
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Find the IP Address of the Access Point
The networking device to which you connected the access point assigns IP addresses on your local network. To find the
IP address of the access point:
1. Access the configuration program or configuration pages of the networking device. For detailed instructions, consult
the documentation for the networking device.
2. Find the list of clients associated with the networking device.
3. On the client list, find the LAN MAC address of the access point.
4. Note the IP address associated with the LAN MAC address of the access point.
Run the Setup Wizard
1. Start your Web browser.
2. In the location or address line, type the IP address of the access point and press ENTER.
The wizard displays its welcome page:
Step Three: Configure Basic Settings
In the setup wizard, follow the on-screen instructions to complete the initial setup of the access point as follows:
Note: If you see a “Page Not Found” error at any time while using the setup wizard, press the Back button in
your Web browser or refresh the page.
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1. Click Start.
The setup wizard displays the SecureEasySetup page:
2. Do one of the following:
❍
To use SecureEasySetup to set your wireless security:
A. Select Set wireless security using SecureEasySetup and click
B. Wait for setup to complete, then click Continue.
OR
❍
To set your wireless security information manually:
A. Clear the Set wireless security using SecureEasySetup checkbox.
The setup page displays wireless security settings.
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B. Enter a Network Name (SSID), select a security Method, and enter your pass phrase. For more
information about pass phrases, see wireless security information.
Note: For your wireless security settings, it is recommended that you select the WPA2 and
WPA (PSK) wireless security method using TKIP and AES encryption for the most secure
wireless network.
C. Click Next.
When your security settings are complete, the setup wizard displays the login setup page:
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3. Enter a User name and Password and click Finish.
Note: Remember the user name and password that you enter. You will need it whenever you access the
configuration pages of the access point.
The access point displays its status page. If you intend to connect wireless devices to the access point manually, you will
need the informaton on the status page. Consider bookmarking the page for easy access to the required information.
You have successfully completed the installation procedure. You can verify your network connection by registering your
Wireless Nd1 Access Point at www.usr.com/productreg/.
To connect a client to the access point, see Connecting a Wireless Client in this user guide.
Backing Up Your Configuration Settings
Having a backup reduces the effort required in reapplying your configuration settings should you ever restore your access
point to its factory default settings. USRobotics recommends that you back up your settings now.
1. In the configuration pages, click the Device tab, and scroll down to Back Up Settings.
2. Click Back Up.
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Your system prompts you to save or open the file.
3. Click Save.
* By default, SecureEasySetup is ready to be used on your access point. If you change the wireless settings, be aware
that for SecureEasySetup to be ready on your access point, it must be set with WPA2 and WPA (PSK) wireless security,
with TKIP and AES encryption, and a pass phrase (which is also commonly called a Network key, WPA key, or WPA Preshared key). You can configure the settings manually on the Wireless configuration page of the access point or
automatically by pressing the SecureEasySetup button on the back of the access point.
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
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Configuration Pages
The Wireless Nd1 Access Point provides configuration pages so that you can manage
and monitor the access point from any computer on the network. Under normal
operating conditions, you do not need to change the basic configuration that you
established when you installed your access point. However, if your network
environment changes, you may decide to reconfigure your access point to reflect the
new environment.
The topics below address the following aspects of using the configuration pages:
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Configuring Your Web Browser
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Logging in to the Configuration Pages
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Using the Configuration Pages
Configuring Your Web Browser
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You may need to disable the HTTP Proxy feature of your Web browser so the
configuration pages will display the most current information.
Internet Explorer users:
1. Click Tools > Internet Options, and select the Connections tab.
2. Select Never dial a connection, then click Apply.
3. Click OK.
4. Click Tools > Internet Options, and select the Connections tab again.
5. Click the LAN Settings button.
6. Clear all the check boxes and click OK.
7. Click OK again.
Netscape Navigator 8.x users:
1. Click Tools > Options > General.
2. Click the Connection Settings button.
3. Select Direct connection to the Internet, then click OK.
Logging in to the Configuration Pages
If you know the IP address of the access point, simply type it in your Web browser's
location or address line and press ENTER. If you do not know the IP address of the
access point, follow one of the procedures below to find it:
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Using the Device Locator (Windows Users Only)
1. Click Windows Start > Programs > USRobotics Network Device Locator.
The locator displays its welcome screen:
2. Click Next.
The locator lists the access point as well as any other USRobotics devices that
were found:
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3. Find the Wireless Nd1 Access Point in the list. (If you have more than one
Wireless Nd1 Access Point, find the device whose MAC address matches the LAN
MAC address on the bottom of the access point that you are trying to access).
Note the IP address associated with the LAN MAC address of the access point.
Manually Finding the IP Address of the Access Point
The networking device to which you connected the access point assigns IP addresses on
your local network. To find the IP address of the access point:
1. Access the configuration program or configuration pages of the networking
device. For detailed instructions, consult the documentation for the networking
device.
2. Find the list of clients associated with the networking device.
3. On the client list, find the LAN MAC address of the access point.
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4. Note the IP address associated with the LAN MAC address of the access point.
Using the Configuration Pages
The configuration pages are divided into the functional areas shown on its tabs and
listed below:
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Status
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Security
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Wireless
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LAN
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Device
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point: User Guide
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Connecting a Wireless Client
You can use the SecureEasySetup™ button to connect installed Wireless Nd1 or other certified SecureEasySetup wireless
devices to your access point.*
If your wireless client has SecureEasySetup, you should see one of the following logos on the device or within the client
utility:
If your wireless client does not support SecureEasySetup, you can manually enter the wireless security settings.
Connecting a Device Using SecureEasySetup
1. Press the SecureEasySetup button on the back of the access point for 1 second. The SecureEasySetup LED on the
front of the access point starts blinking after you release the button.
2. Initiate SecureEasySetup in the client utility for your wireless adapter.
3. The access point and the wireless device synchronise their wireless security settings, and the device is securely
connected to the access point.
Connecting a Device Manually
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1. Ensure that the wireless adapter to be connected to the network is set to infrastructure mode. For instruction in
changing your adapter's wireless mode, see your wireless adapter's documentation.
2. Set the network name or SSID in the wireless adapter's settings to the Network name that is used on the access
point. You can find the network name for the access point on the Status page.
3. Ensure that the wireless security settings for the wireless adapter match those that you set on the access point.
You can find the wireless security settings for the access point on the Status page. For instruction in changing your
adapter's wireless security settings, see your wireless adapter's documentation.
* BROADCOM, SecureEasySetup, and the SecureEasySetup logo are trademarks or registered trademarks of Broadcom
Corporation in the United States and/or other countries.
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Router User Guide
Wireless Nd1 Access Point: User Guide
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Using SecureEasySetup
SecureEasySetup™ makes it easy to connect wireless clients to the access point. SecureEasySetup automatically
configures wireless security settings between the access point and your wireless clients.
Access Point or Repeater Mode
If your Wireless Nd1 Access Point Wireless Network Type is set to Access Point or Range Extender mode,
SecureEasySetup transmits SecureEasySetup information, so your wireless clients can execute SecureEasySetup and get
the new Network Name (SSID), method type, encryption type, and pass phrase for your wireless network.
Note: While the access point is in SecureEasySetup configuration mode, you can only configure one
SecureEasySetup device at a time. Attempting to connect multiple devices may result in errors.
When the SecureEasySetup button on the access point is pressed for 1 second:
1. One of the following occurs:
❍
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If you do not have any wireless security settings applied to your access point, SecureEasySetup generates a
Network Name (SSID), sets WPA2 and WPA (PSK) wireless security with TKIP and AES encryption, and
generates a pass phrase.
If you already have a Network Name (SSID), WPA2 and WPA (PSK) wireless security with TKIP and
AES encryption, and a pass phrase set on the access point, SecureEasySetup does not change any of these
settings.
If you have another wireless security method or encryption type set on the access point, SecureEasySetup
detects the Network Name (SSID) being used on the access point, then resets your method and encryption
to WPA2 and WPA (PSK) wireless security with TKIP and AES encryption, and generates a pass phrase.
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2. SecureEasySetup negotiates with an installed Nd1 or other certified SecureEasySetup wireless device in range that
is in SecureEasySetup mode to pass the wireless security settings to the device.
Pressing the SecureEasySetup button on your access point for 7 seconds resets your wireless security settings to the
factory default, None (no security enabled).
Connect a New Wireless Client Using SecureEasySetup
1. Press the SecureEasySetup button on the access point for 1 second. The SecureEasySetup LED will blink,
indicating that it is ready to connect a SecureEasySetup device.
2. Press the SecureEasySetup button in the utility for your networking device or physically press the
SecureEasySetup button on the networking device.
For wireless adapters, the wireless adapter utility will display a message when the connection has been successfully
completed.
For networking devices with LEDs, the SecureEasySetup LED on the access point will stop blinking when the
SecureEasySetup process has completed on the access point.
Bridge or Infrastructure Mode
If your Wireless Nd1 Access Point Wireless Network Type is set to Bridge or Infrastructure mode, SecureEasySetup
establishes communication and negotiates security between the router or access point.
When the SecureEasySetup button on the access point is pressed for 1 second:
1. SecureEasySetup negotiates with an installed Nd1 or other certified SecureEasySetup networking device in range
that is also in SecureEasySetup mode.
2. SecureEasySetup automatically configure the access point's wireless security settings and pass phrase for a
connection to the wireless network.
Pressing the SecureEasySetup button on your access point for 7 seconds resets your wireless security settings to the
factory default, None (no security enabled).
Disable SecureEasySteup
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Press the SecureEasySetup button on the access point for 7 seconds.
Note: This is not the same as a restore to factory defaults or a reboot of the access point. The SecureEasySetup
button only affects your wireless security settings.
The SecureEasySetup LED will turn off. The security method and encryption type for your wireless network will be reset
to None. No other settings on your access point will be changed.
* BROADCOM, SecureEasySetup, and the SecureEasySetup logo are trademarks or registered trademarks of Broadcom
Corporation in the United States and/or other countries.
© 2005-2006 U.S. Robotics Corporation
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Access Point Status Information
From Status page, you can view the current status of your access point and its
features.
Refresh: Click Refresh at the bottom of the page to update the page with the most
current information.
Device
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Name: Displays the name of the access point.
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Firmware: Shows the current firmware version on your access point.
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Boot loader: Displays the boot loader version that is running on your access
point.
Wireless
This displays information on your wireless network settings, including the following:
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Wireless mode: Displays the mode the access point is currently functioning in,
either Access Point, Bridge Mode, Range Extender or Infrastructure. This
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can be configured from the Wireless page.
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Network name: Displays the Network name of the access point that is broadcast
for wireless connections. This can be configured from the Wireless page.
Broadcast name: Displays the whether the broadcasting of the network name is
Enabled or Disabled. This can be configured from the Wireless page.
Channel: Displays the current channel your access point is using, and any side
channel information in parentheses.
Note: If the WDS channel of the networking device that the access
point is connected to changes, the Status page will continue to
show the old channel information for the access point. Although the
Network list on the Wireless page will display the selected
network and the correct channel, the change has not yet been
applied to the access point. To update the channel information on
the access point, click Save at the bottom of the Wireless page.
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MAC address: Displays the wireless (WLAN) MAC address of the access point.
WDS restrictions: Displays the status of WDS restrictions on the access point,
either Enabled or Disabled.
Access Points(s) (Bridge and Range Extender modes only): Displays the MAC
address of the networking device to which the Wireless Nd1 Access Point is
connected.
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Associated network (Infrastructure mode only): Displays the network name for
the network to which the Wireless Nd1 Access Point is connected.
Security
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This section displays the current wireless security settings for your access point.
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Method: The security method and security settings (Encryption, Pass phrase,
Key, etc.) for your access point. This information can be configured from the
Wireless page.
Encryption: The security method and security settings (Encryption, Pass
phrase, Key, etc.) for your access point. This information can be configured from
the Wireless page.
Pass Phrase: The security method and security settings (Encryption, Pass
phrase, Key, etc.) for your access point. This information can be configured from
the Wireless page.
Wireless MAC filter: Displays whether the wireless MAC Filter is Enabled or
Disabled on your network. This information can be configured from the
Wireless page.
Clients
Note: Any devices connected to the access point that have static IP addresses
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will not show up in the Clients list. Also, devices that are connected through a
WDS connection will be displayed as wired clients.
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MAC Address: The MAC address of the connected device.
Association Time: The timeframe before the lease will expire for the connected
device.
Authorized: If the client is authorized to connect to this gateway, the status will
display as Yes. If the client is not authorised to connect to the gateway, the
status will display as No.
WMM Link: If the client supports WMM, the status will display as Yes. If the
client does not support WMM, the status will display as No.
Power Save: If the client is running in Power Save mode, the status will display
as Yes. If the client is not in Power Save mode, the status will display as No.
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
User Guide
Home
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Installation
Configuration
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Tutorials
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Help
Security Settings
The Security page lets you configure and change the security settings for the access point,
including your wireless security settings, MAC address filtering options, and login
information.
Access Point Login
This displays the current user name and password assigned to the access point. To change
your user name and/or password, enter the new user name and password and click Save at
the bottom of the page. You will need to log in to your access point with the new user name
and password.
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Password Rules:
1. The Wireless Nd1 access point lets you set a password up to 15 characters long. The
most secure passwords are usually between 8 and 15 characters long.
2. The access point will allow you to enter a space or other punctuation in your
password.
3. Use a mixture of upper (A through Z) and lower (a through z) case letters.
4. Adding numbers 0 through 9 to a password increases security.
5. Use ASCII symbols, such as ~ ! @ # $ % & ^ *, etc, to further increase the security
of your password.
MAC Filter
In this area you can control which wireless devices are allowed or denied access to the
access point based upon their MAC addresses. The MAC address can usually be found either
on a label on the external wireless product or in the configuration utility of the wireless
client, depending on the wireless device you are using.
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The access point configuration pages let you configure access to the access point based on
MAC addresses by using the Allow Current Clients button or specify a level of filter to
apply:
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Click Allow Current Clients to allow all of the wireless clients currently connected to
the access point to be allowed access to the access point in the future. By default, the
filter setting of Allow only these devices will then be applied.
Allow all devices: Any wireless client that has the correct security information will
be allowed to connect to the access point. This is the default setting.
Allow only these devices: Allows only devices with specific MAC addresses to
establish a wireless connection with the access point.
1. Enter the MAC address of the device that should be allowed connection to the
access point.
2. Click Add.
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Deny only these devices: Denies a wireless connection to the access point for
devices with the specified MAC addresses. This can be used if you notice unauthorised
wireless devices that are connected to your network.
1. Enter the MAC address of the device that should be denied connection to the
access point.
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2. Click Add.
Note: You need to click Save to save all your new settings and reboot the access
point after you have completed all your changes.
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
User Guide
Home
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Installation
Configuration
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Tutorials
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Help
Local Area Network (LAN) Settings
From the LAN page, you can view and modify the Local Area Network (LAN) settings of the
access point. These settings apply only to your local network.
IP Address
You can set the IP address as Dynamic or Static.
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Dynamic: Select this option if your access point will obtain an IP address from a
DHCP server on the network.
Static: Select this option if the access point to have a specific IP address or your
network cannot assign an IP address using DHCP. Enter your new IP Address,
Gateway, DNS Server, and Subnet mask and click Save at the bottom of the page.
When you change the IP address of your access point, you may need to reboot your wireless
clients after the access point reboots with its new IP address.
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Wireless Nd1 Router User Guide
Wireless Nd1 Access Point:
User Guide
Home
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Installation
Configuration
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Tutorials
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Help
Wireless Settings
In this section you can enable the wireless security features. USRobotics strongly
recommends that you enable some form of wireless security so that unauthorised clients are
not able to access your network.
Note: Depending on your settings, some items may not appear on your access point
configuration pages for options that you connection does not support.
Wireless Network Type
Select the wireless network type for the the access point to run.
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Access Point: Select this option if you will be using the access point as a traditional
access point.
Range Extender: Select this option if you will be using the access point to extend the
range of an existing network.
Bridge: Select this option if you will be using the access point to connect two WDS
networks together.
Infrastructure: Select this option if you will be using the access point to connect a
computer or other networking device to an existing wireless network.
Broadcast Network Name
Select Broadcast network name if you want wireless devices to be able to detect your
access point when they perform a site scan.
If you deselect Broadcast network name, wireless devices will not be able to detect your
wireless network during a site scan. Devices will have to manually enter the Network Name
(SSID) of your access point to connect.
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Access Point Isolation
If the access point will be used in a public place where you do not want any wireless clients
to be able to share files or printers between themselves, select Access point isolation.
With this selected, all of the wireless clients will only be able to access the Internet. An
example of a situation where you would want to enable this feature is in a public hotspot,
such as a coffee shop or hotel. This feature is disabled by default.
Network
Select the network that the access point should connect to.
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If the network is not in the list, click Scan to perform a site scan and refresh your network
list, or manually enter the Network Name, Wireless MAC address and select the
Channel for the network you want to connect to, then select that network.
Network Name (SSID)
Note: If you used SecureEasySetup to configure your wireless security settings,
changing the Network Name or other security settings for your access point will
cause your connected wireless clients to loose connectivity with the access point.
Wireless clients use the Network name (SSID) to connect to your access point.
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The default Network name of the access point is USR5464. If you want to use multiple
Wireless Nd1 access points independently, you must configure a unique Network name for
each access point.
Note: If you are using multiple Wireless Nd1 access points and you want them to
use independently, each access point will need a unique Network name.
Security
Note: All the wireless devices you want to connect to the network must have the
same wireless security settings including the pass phrase or key that you use to
secure your wireless network.
In this section you can enable the wireless security features. USRobotics strongly
recommends that you enable some form of wireless security so that unauthorised clients are
not able to access your network. All the wireless devices you want to connect to the network
must have the same security settings including the pass phrase or key that you use to
secure your wireless network.
Note: For your wireless security settings, it is recommended that you select the
WPA2 and WPA (PSK) or WPA2 and WPA with 802.1x (RADIUS) wireless
security method using TKIP and AES encryption for the most secure wireless
network.
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Select the encryption Method that you want the wireless network to use. You can select
from the following methods and enter the pass phrase or key:
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WPA2 and WPA (PSK): You need to set your Encryption type to TKIP and AES,
AES, or TKIP. You will then need to enter a Pass phrase (which is also commonly
called a Network key, WPA key, or WPA Pre-shared key). The pass phrase must be
between eight and sixty-three characters in length. This pass phrase must be the
same on each computer that is connected to the wireless network. You can also
specify a Key rotation, in seconds, or enter 0 in the field to disable the option.
WPA2 (PSK): You need to set your Encryption type to AES or TKIP. You will then
need to enter a Pass phrase (which is also commonly called a Network key, WPA
key, or WPA Pre-shared key). The pass phrase must be between eight and sixty-three
characters in length. This pass phrase must be the same on each computer that is
connected to the wireless network.
WPA (PSK): You need to set your Encryption type to TKIP and AES, AES, or
TKIP. You will then need to enter a Pass phrase (which is also commonly called a
Network key, WPA key, or WPA Pre-shared key). The pass phrase must be between
eight and sixty-three characters in length. This pass phrase must be the same on each
computer that is connected to the wireless network.
Note: Not all wireless clients support AES encryption when using WPA
(PSK) security. TKIP encryption with WPA (PSK) is supported by most
wireless clients. You can assign the access point WPA (PSK) security
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with the TKIP and AES encryption to cover both AES and TKIP clients.
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WEP open: You need to set your Key type to 128-bit ASCII, 128-bit hex, 64-bit
ASCII or 64-bit hex. Then, enter the Key (which is also commonly called a Network
key). The Key must be 13 characters long for a 128-bit ASCII key type, 26 characters
long for a 128-bit hex key type, and 5 characters long for a 64-bit ASCII key type or
10 characters long for a 64-bit hex key type.
WEP shared: You need to set your Key type to 128-bit ASCII, 128-bit hex, 64bit ASCII or 64-bit hex. Then, enter the Key (which is also commonly called a
Network key). The Key must be 13 characters long for a 128-bit ASCII key type, 26
characters long for a 128-bit hex key type, and 5 characters long for a 64-bit ASCII
key type or 10 characters long for a 64-bit hex key type.
WPA2 and WPA with 802.1x (RADIUS): You need to set your Encryption type to
TKIP and AES, AES or TKIP. Then you need to enter the RADIUS server IP
address and RADIUS Port. You will then need to enter the RADIUS key.
WPA2 with 802.1x (RADIUS): You need to set your Encryption type to TKIP and
AES, AES or TKIP. Then you need to enter the RADIUS server IP address and
RADIUS Port. You will then need to enter the RADIUS key.
WPA with 802.1x (RADIUS): You need to set your Encryption type to AES or
TKIP. Then you need to enter the RADIUS server IP address and RADIUS Port.
You will then need to enter the RADIUS key.
Note: Not all wireless clients support AES encryption when using WPA
(PSK) security. TKIP encryption with WPA is supported by most wireless
clients.
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None: This disables all wireless security on your access point.
Note: The setting of None is not recommended since without any
encryption enabled, your network will be vulnerable to outside malicious
attacks.
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WDS Restrictions
USRobotics routers and access points are capable of using a feature known as WDS
(Wireless Distribution System) which allows the wireless router or access point to connect
directly to another wireless router or access point, while still allowing wireless clients to
connect to the network.
If you select I want to specify the devices that can connect to this one, you will need
to enter the MAC addresses of the wireless routers or access points that will connect to this
access point and click the Add button.
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To delete an existing WDS mapping, click the Delete button next to the MAC Address.
WDS allows you to use multiple access points or wireless routers to connect several
separate networks together. By connecting an access point or wireless router to each
network and enabling the WDS feature, the wireless clients in the immediate area will be
able to connect to the wireless network while a bridge would also be created to another
access point or wireless router that is further away. The wireless access point and the
wireless product that you will be creating a bridge with will need to have the same channel
selected, the same Network Name (SSID), same wireless security settings, as well as the
MAC address of the other device entered in the WDS Restrictions table. Enabling the WDS
Restrictions option allows you to enter the MAC addresses of the access points or wireless
routers that will be capable of connecting to each point of the wireless network that you
have created. This will then limit exactly who has access to the wireless network.
One thing to note about this type of wireless network is that the throughput may be reduced
for the bridging portion. Therefore, bridged routers or access points that also allow wireless
clients to connect to the network should not be used for high-volume traffic. Some examples
of the type of situations where you might want this type of network would be for security
cameras, to provide network access to certain parts of a building that might not be able to
be connected using wires, or to provide short-term network access to a conference area.
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If you enable Bridge mode and WDS Restrictions in the wireless access point, a bridge
will be created to another wireless router or access point and no wireless clients will be able
to connect to the wireless network. This is generally used when you want to connect two
networks that are in different buildings. Each wireless router or access point will have to
have the MAC address of the other device entered in the WDS Restrictions table.
The access point’s WDS connections do not support: WPA2 (PSK) or any of the RADIUS
security methods, nor TKIP and AES encryption.
If your access point is set with one of the following security methods and encryption types,
all WDS connections to the access point should use WPA-PSK (TKIP):
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WPA2 (PSK) with TKIP and AES
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WPA2 (PSK) with TKIP
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WPA (PSK) with TKIP and AES
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WPA (PSK) with TKIP
If your access point is set with one of the following security methods and encryption types,
all WDS connections to the access point should use WPA (PSK) with AES:
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WPA2 (PSK) with AES
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WPA (PSK) with AES
In both of these cases, the Pass phrase (which is also commonly called a Network key,
key, or Personal shared key) you entered for the wireless security on your access point will
be also used as the Personal Shared Key (PSK) for WDS connections. However, all wireless
clients connecting to the access point should continue to use the same security method and
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encryption type that you configured on your access point.
Wi-Fi Multimedia (WMM)
This feature is disabled by default. If you want to enable this feature, select the checkbox
next to Enable WMM (Wi-Fi Multimedia). The other devices that you are connecting to in
order to use this feature must also support WMM and have it enabled.
This feature enables the Quality of Service (QoS) function that is used for multimedia
applications, such as Voice-over-IP (VoIP) and video. This allows the network packets of the
multimedia application to have priority over regular data network packets, allowing
multimedia applications to run smoother and with fewer errors.
If you enable WMM, you can then select Enable no-acknowledgement. NoAcknowledgement refers to the acknowledge policy used at the MAC level. Enabling noacknowledgement can result in more efficient throughput but higher error rates in a noisy
Radio Frequency (RF) environment.
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With WMM enabled, you can also select Enable APSD (Automatic Power Save Delivery).
APSD manages radio usage for battery-powered devices to allow longer battery life in
certain conditions. APSD allows a longer beacon interval until an application requiring a
short packet exchange interval starts. Voice Over Internet Protocol (VoIP) is an example of
application requiring a short packet exchange interval. APSD affects radio usage and battery
life only if the wireless client also supports APSD.
Note: 802.11n mode does not support WMM, and the Acceleration option MAXg
(125 Mbps) is incompatible with WMM. You must change the 802.11n mode to
Off and set the Acceleration option to 54g+ (Xpress™) to enable WMM.
Transmission
The fields in this area are for more advanced wireless features that most people do not need
to change. If you do want to change any of these settings, write down the default settings
before you make any changes in case you experience any problems and need to change
these settings back.
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Control and Extension Channels
Control and the secondary extension channels are only applicable if your access point is
operating at 40 MHz bandwidth and the 802.11n mode is configured as Automatic.
For US channels:
Control Channel
Sideband
Extension Channel
1-7
Lower
Channel number + 4
5 - 11
Upper
Channel number - 4
Control Channel
Sideband
Extension Channel
1-9
Lower
Channel number + 4
5 - 13
Upper
Channel number - 4
For European channels:
Example: If your control channel is set to 1, the extension channel will be
transmitted on channel 5. The total bandwidth of the signals on channel 1 and 5
equals 40 MHz.
Example: If your control channel is set to 11, the extension channel will be
transmitted on channel 6. The total bandwidth of the signals on channel 11 and
7 equals 40 MHz.
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Multicast rate: Specify the rate at which multicast packets are transmitted and
received on your wireless network. Multicast packets are used to send a single
message to a set of recipients in a defined group. Teleconferencing, videoconferencing
and group email are some examples of multicast applications. Specifying a high
multicast rate may improve performance of multicast features. The rates are in Mbps.
You can select Automatic, 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, 54.
Power level: Select either 100%, 50%, or 25% from the drop-down menu. The
Power level sets the strength of the wireless signal that the access point transmits.
You would want a lower setting if you live in an area where your wireless signal could
be overlapping with other wireless networks and want to reduce the interference you
encounter.
Control channel: Sets the channel on which the access point operates. If you are
experiencing interference or wireless network problems, changing the channel may
solve the issue. It is recommended that you keep the control channel set at
"Automatic" to avoid interference with adjacent networks.
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802.11n mode: You can select Automatic, or Off. Automatic enables 802.11n
support, and Off will disable 802.11n support.
Bandwidth: Specify radio frequency bandwidth, either 20MHz or 40MHz (dual
channel), that the access point will use if 802.11n mode is configured as Automatic.
If the access point detects other adjacent wireless networks, it will use 20 MHz
operation so as to not interfere with the networks. If there no other adjacent networks
are detected, the access point will use 40MHz operation.
In both 20 MHz and 40 MHz operation, when the 802.11n mode is configured to
Automatic, the router will use dynamic channel selection to determine the best
channels to transmit in order for optimal operation.
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Sideband for control channel mode: Displays which sideband the access point is
using for the control channel, either Upper or Lower. Sideband channels are only
applicable if your access point is operating at 40 MHz bandwidth and the 802.11n
mode is configured as Automatic.
NPHY rate: Set the Physical Layer (NPHY) rate. These rates are only applicable when
the 802.11n mode is configured as Automatic.
Automatic 802.11n protection: If you select this option, the access point will use
Request to Send/Clear to Send (RTS/CTS) to improve the performance in 802.11
mixed environments. If this is not selected, the 802.11 performance will be
maximized under most conditions while the other 802.11 modes (802.11b, etc.) will
be secondary.
Legacy rate: Set the Physical Layer rate. This option is only visible when 802.11n
mode is turned Off.
Basic rate set: Select the basic rate that wireless clients must support, either
Default, All, or 1 & 2 Mbps.
Acceleration: Select None, 54g+ (Xpress™), or MAXg (125 Mbps). These
features determine either normal speed rates or accelerated rates. Set the mode to
54g+ (Xpress™) for the widest compatibility. Set the mode to None if you are
experiencing difficulty with legacy 802.11b/g equipment. MAXg (125 Mbps) will only
work with MAXg wireless clients.
Enable VLAN priority mode: When selected, the access point will advertise packet
priority using the VLAN tag.
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Beacon Interval: The amount of time between beacon transmissions. A beacon is
basically a heartbeat for a wireless client or access point, sending out a signal
informing the network that it is still active. This should be set between 1 and 1000
milliseconds. The default beacon interval is 100 ms.
RTS threshold: The RTS Threshold is the minimum size in bytes for which the
Request to Send/Clear to Send (RTS/CTS) channel contention mechanism is used. In
a network with significant radio interference or large number of wireless devices on
the same channel, reducing the RTS Threshold might help in reducing frame loss. The
RTS threshold is 2347 bytes by default, which is the maximum value.
Fragmentation threshold: The maximum level the access point will reach when
sending information in packets before the packets are broken up in fragments.
Typically, if you are experiencing problems sending information, it is because there is
other traffic on the network and the data being transmitted is colliding. This might be
corrected by the information being broken into fragments. The lower the level that the
Fragmentation threshold is set to, the smaller a packet has to be before it is broken
into fragments. If the maximum is set (2346), fragmentation is essentially disabled.
You should only change this level if you are an advanced user.
DTIM Interval: This parameter configures the amount of time after which buffered
broadcast and multicast frames will be delivered to the wireless clients. This allows
mobile stations to conserve power. If you are using applications which use broadcast
or multicast frames for delivering data, you should use a Delivery Traffic Indication
Message (DTIM) Interval of 1 to minimize delay for real-time traffic, such as multicast
audio and video streams.
Preamble: Defines the length of the Cyclic Redundancy Check (CRC) block for
communication between the access point and wireless clients. The preamble consists
of the Synchronization and Start Frame Delimiter (SFD) fields. The sync field is used
to indicate the delivery of a frame to wireless stations, to measure frequency of the
radio signal, to perform corrections if needed. The SFD at the end of the Preamble is
used to mark the start of the frame.
If you are not using any 802.11b devices in your network, you can configure the
Preamble type to Short for optimum performance. The Long Preamble type should be
used when both 802.11g and 802.11b devices exist on your network.
Note: Click Save to apply all your new settings and reboot the access point after
you have completed all your changes.
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Wireless Nd1 Access Point: User
Guide
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Device Settings
In the access point configuration pages, the Device page lets you access some of the basic
settings of the access point and perform administrative functions.
Reboot Access Point
If the access point is not functioning properly, you can click Reboot to restart the access
point.
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Upgrade Access Point
Firmware updates may be available on the USRobotics website to upgrade your device with
new or improved features. If you are experiencing problems with your device, you may want
to check for firmware updates.
1. Click Check for Update to search for the latest firmware from www.usr.com and save
the firmware file to your computer.
2. Click Browse to locate and select the new firmware file.
3. Click Upgrade to begin the update process.
The access point may disconnect and reconnect to the Internet during the update.
When complete, you will be prompted to log back in to the access point.
You should then see the new version of firmware listed on the Status page. If
you do not, repeat the upgrade procedure.
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Back up Settings
At any time, you can use Back Up Settings to save a backup file of your current access point
configuration, such as before you make significant changes to your access point
configuration, or after you have successfully applied changes.
To save your settings:
1. Select Back Up.
2. A window appears. Click Save.
3. Browse to the location at which you want the backup file saved and click Save.
Restore Settings
If you ever lose your settings or if your settings have changed and the access point is not
functioning properly, you can restore your saved settings from a backup file. If you did not
create a backup file, you may need to restore the default settings.
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1. Browse to the location where your backup file is saved and click Open.
2. In the access point configuration page, click Restore.
Factory Settings
Click Reload to restore the factory default settings of your access point. When you restore
the factory default, all your current settings will be lost. If you have forgotten the password
to your access point, you will need to restore to the factory default using the Reset button
on the access point, and then reinstall your access point.
You can also restore the factory default settings using the Reset button on the access point.
Press in and hold the Reset button on the access point for 7 seconds.
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Configuring the Access Point as an Access Point
By default, the Wireless Nd1 Access Point is configured as an access point. If you are
using a Windows operating system and have followed the installation instructions in this
guide, your basic configuration is complete.
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Wireless Nd1 Access Point: User Guide
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Configuring the Access Point as a Client
For Bridge mode, you must be using a wireless router or access point that supports WDS (Wireless
Distribution System). If you select Infrastructure mode, you will be able to select either WPA2 PSK
(AES), WPA2 PSK (TKIP), WPA PSK (AES), WPA PSK (TKIP), WEP Open, or WEP Shared for the
encryption method.
1. If you have not installed your access point, complete the installation procedure.
2. Type the IP address of your access point in your Web browser's location or address line and
press ENTER.
3. When prompted, enter your login and password for the access point and press ENTER.
4. Click the Wireless tab.
5. For the Wireless Network Type, select Infrastructure.
6. Next you will need to select the Network Name (SSID) of the wireless network device to
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which you will be connecting the Bridge. If you do not see the Network Name (SSID) of the
appropriate wireless network device, click Scan to search the area again.
If the appropriate network device does not appear or if that device is not broadcasting its
Network Name (SSID), manually enter the information for the network device. You will need
to enter the Network Name, the Wireless MAC Address, and select the Channel of the
existing wireless network.
7. Next, you will need to select the security Method and enter the Pass phrase or the Key
(depending on if you selected WPA PSK or WEP). These settings must match the security
information of the wireless network device to which you are connecting the access point. Bridge
mode only supports WPA2 in Infrastructure mode.
8. Select or enter any required Transmission settings that you will need to connect to the
wireless network device.
9. Click Save at the bottom of the page.
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Configuring the Access Point as a Range Extender
You must be using a wireless router or access point that supports WDS (Wireless Distribution
System). If you are using WPA as an encryption method in your wireless network, you must be using
either TKIP or AES, not a combination, since the Range Extender only supports one or the other.
1. If you have not installed your access point, complete the installation procedure.
2. Type the IP address of your access point in your Web browser's location or address line and
press ENTER.
3. When prompted, enter your login and password for the access point and press ENTER.
4. Click the Wireless tab.
5. For the Wireless Network Type, select Range Extender.
6. Select your Broadcast Network Name and Access Point Isolation options and enter any
required settings.
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7. Next you will need to select the Network Name (SSID) of the wireless network device to
which you will be connecting the Bridge. If you do not see the Network Name (SSID) of the
appropriate wireless network device, click Scan to search the area again.
For Range Extender mode, the list of networks is based on this access point's wireless radio
scan. The channel information may be different on the peer WDS device.
If the appropriate network device does not appear or if that device is not broadcasting its
Network Name (SSID), manually enter the information for the network device. You will need
to enter the Network Name, the Wireless MAC Address, and select the Channel of the
existing wireless network.
8. Next, you will need to select the security Method and enter the Pass phrase or the Key
(depending on if you selected WPA PSK or WEP). These settings must match the security
information of the wireless network device to which you are connecting the access point. Bridge
mode only supports WPA2 in Infrastructure mode.
9. If other bridges will be connecting to this access point, select the checkbox next to I want to
specify the devices that can connect to this one under WDS Restrictions. You will then
need to enter the wireless MAC address of each new Bridge you will be connecting to this one
and then click Add. By default, this feature is disabled. USRobotics recommends that you only
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add one more Bridge in this fashion. If you add more than one Bridge in a chain, you will begin
to lose network quality and speed.
Note: If the WDS channel of the networking device that the access point is
connected to changes, the Status page will continue to show the old channel
information for the access point. Although the Network list on the Wireless
page will display the selected network and the correct channel, the change has
not yet been applied to the access point. To update the channel information on
the access point, click Save at the bottom of the Wireless page.
10. Select or enter any required Transmission settings that you will need to connect to the
wireless network device.
11. Click Save at the bottom of the page.
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Wireless Nd1 Access Point: User Guide
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Configuring the Access Point as a Bridge
For access point in Bridge mode, you must be using a wireless router or access point that supports
WDS (Wireless Distribution System). If you select Bridge mode, you will be able to select either WPA
PSK (AES), WPA PSK (TKIP), WEP Open, or WEP Shared for the encryption method.
Note: When you select a wireless router or access point to which you want to connect, make
sure you choose one that supports WDS.
1. If you have not installed your access point, complete the installation procedure.
2. Type the IP address of your access point in your Web browser's location or address line and
press ENTER.
3. When prompted, enter your login and password for the access point and press ENTER.
4. Click the Wireless tab.
5. For the Wireless Network Type, select Bridge.
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6. Next you will need to select the Network Name (SSID) of the wireless network device to
which you will be connecting the Bridge. If you do not see the Network Name (SSID) of the
appropriate wireless network device, click Scan to search the area again.
For Bridge mode, the list of networks is based on this access point's wireless radio scan. The
channel information may be different on the peer WDS device.
If the appropriate network device does not appear or if that device is not broadcasting its
Network Name (SSID), manually enter the information for the network device. You will need
to enter the Network Name, the Wireless MAC Address, and select the Channel of the
existing wireless network.
7. Next, you will need to select the security Method and enter the Pass phrase or the Key
(depending on if you selected WPA PSK or WEP). These settings must match the security
information of the wireless network device to which you are connecting the access point. Bridge
mode only supports WPA2 in Infrastructure mode.
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8. If other Bridges will be connecting to this access point, select the checkbox next to I want to
specify the devices that can connect to this one under WDS Restrictions. You will then
need to enter the wireless MAC address of each new Bridge you will be connecting to this one
and then click Add. By default, this feature is disabled. USRobotics recommends that you only
add one more Bridge in this fashion. If you add more than one Bridge in a chain, you will begin
to lose network quality and speed.
Note: If the WDS channel of the networking device that the access point is
connected to changes, the Status page will continue to show the old channel
information for the access point. Although the Network list on the Wireless
page will display the selected network and the correct channel, the change has
not yet been applied to the access point. To update the channel information on
the access point, click Save at the bottom of the Wireless page.
9. Select or enter any required Transmission settings that you will need to connect to the
wireless network device.
10. Click Save at the bottom of the page.
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Wireless Nd1 Access Point:
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Basic Troubleshooting Procedure
This basic procedure addresses a number of symptoms that you might experience with
your access point:
1. Verify that the power cord and the Ethernet cable are connected securely at both
ends.
2. Ensure that the power outlet to which the access point is connected is a live
outlet.
3. Make sure that you are receiving power and that all 4 LEDs are lit.
4. For connectivity issues, try rebooting the access point by disconnecting and then
reconnecting its power supply.
5. For wireless connections:
❍
❍
Low link quality or range can be caused by environmental interference,
such as lead-based paint and concrete walls, or some electronic items, such
as 2.4GHz phones. Try moving the antennas of the access point or
repositioning the wireless client to improve the link quality.
Verify that the following settings on the connected device match those of
the access point.
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Mode (must be Infrastructure mode)
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Network name or SSID
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Security type and key, psk, or passphrase.
Refer to your wireless adapter's documentation to determine how to
change these settings.
If you still have trouble using the access point, follow the procedure below that best
describes your symptom.
Installation and Configuration
The access point is connected to a live power source, but the power LED is off.
The installation procedure did not start when I inserted the USRobotics Installation CDROM.
The Network Device Locator does not find the Wireless Nd1 Access Point.
SecureEasySetup did not configure my wireless client.
I cannot access the configuration pages.
After I performed a firmware upgrade, the access point did not display its status page.
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Wireless Connections
The Wireless Nd1 Access Point does not appear when I scan for it with a wireless client.
My client is not communicating with the Wireless Nd1 Access Point.
I am no longer able to access the Internet.
My client does not establish a wireless connection to the Wireless Nd1 Access Point after
I changed the settings.
My wireless unicast connection is very slow while another client is using the access
point for a multicast stream, such as videoconferencing or Internet radio.
Troubleshooting ping procedure
In bridge mode, the access point will not connect to another networking device.
In range extender mode, the access point will not connect to another networking device.
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The installation procedure did not start when I inserted the
USRobotics Installation CD-ROM.
Solution
Some programs may keep the autoplay feature of the installation CD-ROM from
starting. Close any open applications and reinsert the CD-ROM.
Solution
Start the CD-ROM manually as follows:
1. Windows XP: Click Windows Start > My Computer.
Windows 2000: On the desktop, double-click My Computer.
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2. Double-click the CD drive.
Return to Troubleshooting page
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My client is not communicating with the Wireless Nd1 Access
Point.
Solution:
See "For wireless connections" in the basic troubleshooting procedure.
Solution:
In the configuration utility for your wireless card or adapter, ensure that you are
connecting to the correct Wireless Nd1 Access Point by verifying the WLAN MAC
address. You can find the WLAN MAC address on the label on the bottom of the access
point.
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Solution:
The access point may not have received a valid IP address for your network. Check the
LAN configuration page of the access point.
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If the IP address is set to Dynamic, make sure that the access point is connected
to a DHCP server.
If you use a static IP address verify that it is in the same subnet as your client's
IP address.
Solution:
The access point may not be responding. Try the following:
1. Reconnect by following the steps in Connecting a Wireless Client.
2. If you still are not communicating with the access point, restore the factory
default settings of the access point to reactivate it.
Note: When you restore the factory default settings, the access point will
lose all custom settings.
To restore the factory default settings, use a small object such as a paper clip to
press in and hold the reset button on the back of the access point for 5 to 10
seconds.
3. After you restore the access point, reconfigure the basic settings of the access
point, or, if you made a backup of your settings, restore the settings by using the
backup.
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Return to Troubleshooting page
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My client does not establish a wireless connection to the
Wireless Nd1 Access Point after I changed the settings.
In the configuration utility for your wireless adapter:
1. Ensure that you are connecting to the Wireless Nd1 Access Point by verifyingthe
WLAN MAC address.
2. Ensure that the same encryption options, and their passphrase or key, are used
on both the wireless adapter and the access point. If you change the setting on
the access point, you must also change the settings of every wireless adapter
that is intended to connect to the access point.
Return to Troubleshooting page
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The Wireless Nd1 Access Point does not appear when I scan
for it with a wireless client.
Solution:
The access point may not be broadcasting its network name.
1. Using a computer connected to the same networking device as the access point,
start a Web browser.
2. Type the IP address of the access point, and press ENTER to display the
configuration pages of the access point. You can get the IP address from the
Network Device Locator.
3. Click the Wireless tab and verify that Broadcast network name is selected. If it is
not selected, select it, scroll to the bottom of the Wireless page, and click Save.
Solution:
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Disconnect the network cable from the client device before scanning for the access
point.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
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The Network Device Locator does not find the Wireless Nd1
Access Point.
1. Click Detect to rescan the network.
2. If the locator still does not find the access point, look at the client list for the
networking device that is connected to the access point. Refer to the device's
documentation to find out how to view the client list.
3. In the client list, find the MAC address shown on the bottom of the access point
and note the IP address associated with that MAC address. This is the IP address
of the access point.
4. Start a web browser, type the IP address of the access point, and press ENTER.
5. Verify that the connection information is correct for the network to which the
access point is connected.
Return to Troubleshooting page
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Wireless Nd1 Access Point:
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SecureEasySetup did not configure my wireless client.
Press the SecureEasySetup button on the back of the access point for one full second
and then release it. Verify that the SecureEasySetup LED on the front of the access
point starts blinking before initiating SecureEasySetup in the client utility for your
wireless adapter.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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My wireless unicast connection is very slow while another
client is using the access point for a multicast stream, such
as videoconferencing or Internet radio.
Set the multicast rate to 2 and try your unicast connection. If your connection
improves, continue increasing the multicast rate until you find the speed that provides
the best combination of connections for unicast and multicast clients. In a wireless
network with both 802.11b and 802.11g clients connected to the access point, you can
increase the multicast rate up to 9. In a wireless network with only 802.11g clients
connected to the access point, you can increase the multicast rate up to 54.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
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I cannot access the configuration pages.
1. In your Web browser, make sure that you are entering the correct IP address for
the access point. To find the IP address, see Logging in to the Configuration
Pages.
2. Configure your Web browser so that the HTTP Proxy feature of your Web browser.
3. If you are trying to access the configuration pages wirelessly, try to access them
with a wired connection as follows:
A. Using a computer connected by Ethernet cable to the same networking
device as the access point, start a Web browser.
B. Enter the IP address of the access point and press ENTER.
If you can access the configuration pages with a wired connection, you are
exeriencing a connectivity issue. See "For wireless connections" in the basic
troubleshooting procedure.
If you cannot access the configuration pages with a wired connection,
restore the factory default settings of the access point to reactivate it.
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Note: When you restore the factory default settings, the access
point will lose all custom settings.
To restore the factory default settings, use a small object such as a paper
clip to press in and hold the reset button on the back of the access point for
5 to 10 seconds.
After you restore the access point to its factory default settings, reconfigure
the basic settings of the access point, or, if you made a backup of your
settings, restore the settings by using the backup.
Return to Troubleshooting page
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My client cannot achieve 270 Mbps connections.
Make sure the wireless products you are using to connect to the Wireless Nd1 Access
Point support 270 Mbps speeds and that the Wireless Nd1 Access Point is connected to
a networking device that supports 270 Mbps speeds.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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In bridge mode or range extender mode, the access point will
not connect to another networking device.
Solution:
If the WDS channel of the networking device that the access point is connected to
changes, the Status page will continue to show the old channel information for the
access point. Although the Network list on the Wireless page will display the selected
network and the correct channel, the change has not yet been applied to the access
point. To update the channel information on the access point, click Save at the bottom
of the Wireless page.
Make sure the access point is using the same required Wireless settings as the WDS
peer, including the Control channel and Bandwidth settings (under Transmission),
and the same wireless Security settings as the WDS peer.
Return to Troubleshooting page
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The access point is not getting an IP address from the DHCP
server.
Connect the access point is connected to a networking device before you connect the
access point to power.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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After I performed a firmware upgrade, the access point did not
display its status page.
Solution
The upgrade may still be in progress. Wait for at least two minutes.
Solution
If you received the upgrade completion message, reboot the access point by
disconnecting and then reconnecting its power supply.
Solution
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1. Restore the factory default settings of the access point to reactivate it.
Note: When you restore the factory default settings, the access point will
lose all custom settings.
To restore the factory default settings, use a small object such as a paper clip to
press in and hold the reset button on the back of the access point for 5 to 10
seconds.
After you restore the access point to its factory default settings, reconfigure the
basic settings of the access point, or, if you made a backup of your settings,
restore the settings by using the backup.
2. Reapply the firmware upgrade.
Solution
The firmware image may have been corrupted during the upgrade procedure. Try one
of the following procedures to force the upgrade:
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Windows XP, 2000, or NT users: perform this procedure.
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Windows Me, 98, and 95 users: perform this procedure.
For Windows XP, 2000, and NT
Windows XP, 2000, and NT users can perform the following semi-automated upgrade
procedure to install the firmware.
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1. Use a networking cables to connect the access point directly to the computer. Do
not try to use a wireless connection for this procedure.
2. Locate the folder that contains the firmware file that you downloaded.
3. On the USRobotics Installation CD-ROM, locate the Manual_Upgrade.cmd utility.
4. Drag the firmware file onto the Manual_Upgrade.cmd utility icon and follow the
on-screen instructions.
5. Set IP addressing for the network adapter on the computer back to "Obtain an IP
address automatically" as follows:
A. Open the Control Panel and double-click Network Connections.
B. Right-click the Local Area Connection of the network adapter that
connects the computer to the networking device and select Properties.
C. On the General tab, select Internet Protocol (TCP/IP) and click
Properties.
D. Select Obtain an IP Address Automatically and click OK.
E. Click OK again.
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Windows XP, 2000, and NT users can also perform the following manual upgrade
procedure:
1. Use a networking cables to connect the access point directly to the computer. Do
not try to use a wireless connection for this procedure.
2. Determine the IP address to use for the access point:
A. If the most recent IP address of the access point was acquired dynamically,
use 192.168.1.64
B. If you assigned a static IP address to the access point, use the address that
you assigned. If you cannot remember the IP address that you assigned,
run the Network Device Locator. As long as the access point is in the same
subnet as the computer, the locator will find the access point.
3. On the Windows Start menu, select Run.
4. In the Run dialog box, type cmd and click OK.
5. Locate the folder that contains that firmware file that you downloaded.
6. Type cd followed by the path to the firmware file. Use quotation marks around
the pathname as shown in the following example:
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cd "C:\networking\usr5454"
and then press ENTER.
7. Type the following command (but do not press ENTER)
tftp -i xxx.xxx.x.x put 5454.usr where xxx.xxx.x.x is the IP
address of the access point.
8. Disconnect and then reconnect the power supply of the access point.
9. Press ENTER.
You should see a message in the command window stating the image was
transferred.
10. Wait for the upgrade to finish. When the wireless LED
done.
turns on, the upgrade is
11. Set IP addressing for the wired network adapter to "Obtain an IP address
automatically" as follows:
A. Open the Control Panel and double-click Network Connections.
B. Right-click the Local Area Connection of the network adapter that
connects the computer to the router and select Properties.
C. On the General tab, select Internet Protocol (TCP/IP) and click
Properties.
D. Select Obtain an IP Address Automatically and click OK.
E. Click OK again.
Return to Troubleshooting page
For Windows Me, 98, and 95
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Perform the following steps to manually install the access point's firmware:
1. Use a networking cables to connect the access point directly to the computer. Do
not try to use a wireless connection for this procedure.
2. Determine the IP address to use for the access point:
A. If the most recent IP address of the access point was acquired dynamically,
use 192.168.1.64
B. If you assigned a static IP address to the access point, use the address that
you assigned. If you cannot remember the IP address that you assigned,
run the Network Device Locator. As long as the access point is in the same
subnet as the computer, the locator will find the access point.
3. On the desktop, right-click Network Places or Network Neighborhood and
select Properties.
4. On the Configuration tab, select the network adapter that connects the
computer to the router and click Properties.
5. Select Use the following IP address:
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6. Specify a temporary static IP address for the computer's network adapter.
The IP address must be in the same subnet as the access point:
❍
❍
If the access point was acquiring its address dynamically, set the IP
address of your computer to 192.168.1.100.
If you assigned a static IP address to the access point, match the first three
parts of the IP address to the static address of the access point. For
example, if the static address of the access point is 192.168.3.1, set the IP
address of the computer to 192.168.3.100.
7. Click OK.
8. Click OK again.
9. Run the Device Locator to obtain the IP addresses of devices on your local
network. Match the MAC address printed on the bottom of the access point to the
addresses shown by the utility to find the access point's IP address.
10. On the Windows Start menu, click Run.
11. In the Run dialog box, type command and click OK.
12. Locate the folder that contains that firmware file that you downloaded.
13. Type cd followed by the path to the firmware file. Use quotation marks around
the pathname as shown in the following example:
cd "C:\networking\usr5454"
and then press ENTER.
14. Type the following command (but do not press ENTER)
tftp -i xxx.xxx.x.x put 5454.usr where xxx.xxx.x.x is the IP
address of the access point.
15. Disconnect and then reconnect the power supply of the access point.
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16. Press ENTER.
You should see a message in the command window stating the image was
transferred.
17. Wait for the upgrade to finish. When the wireless LED
done.
turns on, the upgrade is
Return to Troubleshooting page
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I am no longer able to access the Internet.
When your computer uses an access point to connect to the Internet, a number of
devices have to work together:
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Your computer connects to the access point via a wireless connection.
Your access point connects to your router or other networking device via an
Ethernet cable.
Your router connects to your cable or DSL modem via an Ethernet cable (your
router and modem may be contained within a single device).
Your cable or DSL modem connects to your Internet Service Provider (ISP) via
your cable or phone network.
Your Internet access might be failing within any of these devices or in any of the
connections between them. To solve the problem, you need to identify the device or
connection that is causing the failure and then correct the failing condition. Perform the
following procedures to locate and correct the problem:
1. Check the indicator lights.
2. Verify the connection between your computer and the access point.
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3. Verify the connection between the access point and your other networking device.
Check the Indicator Lights
Check the indicator lights all networking devices between the computer and point where
Internet service enters the building. If one or more of these devices indicates a
problem, see the documentation for that device to return it to normal operations.
Verify the Connection between Your Computer and the Access Point
Run your wireless adapter utility. Does it report a successful connection to your access
point?
If You Have a Wireless Connection
If your wireless utility reports a successful wireless connection, your computer may be
connected to a neighbour’s access point instead of yours. Use your wireless utility to
check the Network name (SSID) of the access point you’re connected to. If the wireless
adapter is connected to the wrong access point, use the utility to force your computer
to connect to your access point (see the documentation for your wireless adapter).
If you are connected to the access point and still do not have access to the internet,
verify that the access point is responding.
If You Do Not Have a Wireless Connection
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1. See "For wireless connections" in the basic troubleshooting procedure.
2. If you have enabled MAC filtering on the access point, make sure that your
computer is permitted to connect to the access point. Note that MAC filtering
refers to specific wireless adapters. If you use MAC filtering and have changed
wireless adapters, you must add the MAC address of the new wireless adapter to
the MAC filtering list on the access point.
Verify the Connection between the Access Point and Your Other
Networking Device
1. On the device to which the access point is connected by ethernet cable, check the
power and status LEDs. Verify that the device is powered on and connected to the
Internet. Refer to the device's documentation for information on its status
indicators.
2. If the access point is configured to get an IP address dynamically, make sure that
the networking device has a DHCP server running.
3. If the access point is connected directly to your modem, check the modem
documentation to determine whether the access point needs to have a static IP,
gateway, and DNS entries or will get the network address using DHCP; then
make sure that the access point is configured accordingly.
4. Ping the router or other networking device. If the ping returns a reply, the access
point is reaching the networking device. Refer to the device's documentation for
debugging the connection between the device and your Internet Service Provider.
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Troubleshooting ping procedure
If at any time during the ping procedure you do not receive a return message for a successful ping, the
address that you are pinging has been changed and is causing a conflict or is no longer available.
Note: Linux users can perform steps 3 through 7 after opening a terminal.
1. Click Windows Start > Run.
2. In the Run dialog box:
❍
Windows XP, 2000, and NT users: Type cmd and click OK.
❍
Windows Me, 98, and 95 users: Type command and click OK.
3. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is
installed and functioning properly. If you cannot complete this ping, refer to your Windows operating
system documentation for instructions on installing TCP/IP.
4. Obtain IP information for your computer as follows:
❍
Windows XP, 2000, and NT users: Type ipconfig /all and press Enter.
❍
Windows Me, 98, and 95 users: Type winipcfg and press Enter.
This displays IP configuration similar to the following:
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5. Type Ping followed by the IP address displayed in step 4 and press ENTER.
This verifies whether your computer is responding to requests. If your computer's IP address is
169.254.xxx.xxx or if you cannot complete this ping, make sure all the cables are properly connected,
unplug the Wireless Nd1 Access Point, plug it back in, and reboot your computer.
6. Type Ping followed by the IP address of the access point and press ENTER.
If you can establish communication with the Wireless Nd1 Access Point, you can access the
configuration pages. If you cannot establish communication with the access point, make sure all the
cables are properly connected, unplug it, plug it back in, and reboot your computer. If you still cannot
complete this ping, refer to My client is not communicating with the Wireless Nd1 Access Point and
skip the solutions dealing with wireless connections.
7. Type Ping followed by the LAN IP address, which is the Default Gateway address displayed in step 4,
and press ENTER.
This verifies whether you can get past the access point to your gateway. An example of a gateway is a
router.
8. Type Ping followed by the WAN IP address of your gateway.
This is the address that is provided either by your ISP or by the outside LAN. This procedure will
ensure that you have access to the Internet.
9. Type Ping followed by the DNS server address displayed in step 4 and press ENTER.
This lets you resolve valid Internet host names to IP addresses and to verify that you can browse the
Internet.
10. If you can successfully ping the DNS server but still cannot reach the Internet, assign your DNS
servers statically as follows:
Windows XP, 2000, or NT:
A. Open the Control Panel and double-click Network Connections.
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B. Right-click the Local Area Connection of the network adapter that connects the computer to
the networking device, select Status, and click Details.
C. Note the IP addresses of the DNS servers.
D. In the Network Connections window, right-click the Local Area Connection of the network
adapter that connects the computer to the networking device and select Properties.
E. On the General tab, select Use the following DNS server addresses, enter the IP addresses
that you noted in step C, and click OK.
F. Click OK again.
Windows Me, 98, or 95:
A. Click Windows Start > Run.
B. Type command and press ENTER.
C. In the MS-DOS Prompt window, type winipcfg /all and press ENTER.
D. Note the IP addresses of the primary and secondary DNS servers.
E. On the desktop, right-click Network Places or Network Neighborhood and select
Properties.
F. On the Configuration tab, select the network adapter that connects the computer to the router
and click Properties.
G. On the DNS Configuration tab, click Enable and enter a Host name.
H. In DNS Server Search Order, enter the IP address of the primary DNS server and click Add.
I. In DNS Server Search Order, enter the IP address of the secondary DNS server and click Add.
J. Click OK.
K. Click OK again.
Return to Troubleshooting page
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
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Support
1. Know your model and serial number.
Your model number is 5454. You can find your serial number on the side of the
package and on the bottom of the access point.
2. Go to the Support section of the USRobotics Web site at www.usr.com/support
Many of the most common difficulties that users experience have been addressed
in the FAQ and Troubleshooting Web pages for your access point.
The Support Web pages also contain information on the latest firmware and
documentation updates.
3. Submit your technical support question using an online form, or contact the
USRobotics Technical Support Department.
Country
Webmail
Voice
United States & Canada
http://www.usr.com/emailsupport
(888) 216-2850
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Country
Webmail
Voice
Austria
www.usr.com/emailsupport/de
07110 900 116
Belgium (Flemish)
www.usr.com/emailsupport/nl
070 23 35 45
Belgium (French)
www.usr.com/emailsupport/be
070 23 35 46
Czech Republic
www.usr.com/emailsupport/cz
Denmark
www.usr.com/emailsupport/ea
38323011
Finland
www.usr.com/emailsupport/ea
08 0091 3100
France
www.usr.com/emailsupport/fr
0825 070 693
Germany
www.usr.com/emailsupport/de
0180 567 1548
Greece
www.usr.com/emailsupport/gr
Hungary
www.usr.com/emailsupport/hu
0180 567 1548
Ireland
www.usr.com/emailsupport/uk
1890 252 130
Italy
www.usr.com/emailsupport/it
800 979 266
Luxembourg
www.usr.com/emailsupport/be
342 080 8318
Middle East/Africa
www.usr.com/emailsupport/me
+44 870 844 4546
Netherlands
www.usr.com/emailsupport/nl
0900 202 5857
Norway
www.usr.com/emailsupport/ea
23 16 22 37
Poland
www.usr.com/emailsupport/pl
Portugal
www.usr.com/emailsupport/pt
0 21 415 4034
Russia
www.usr.com/emailsupport/ru
8 800 200 20 01
Spain
www.usr.com/emailsupport/es
902 117964
Sweden
www.usr.com/emailsupport/se
08 5016 3205
Switzerland
www.usr.com/emailsupport/de
0848 840 200
Turkey
www.usr.com/emailsupport/tk
0212 444 4 877
United Arab Emirates
www.usr.com/emailsupport/me
0800 877 63
United Kingdom
www.usr.com/emailsupport/uk
0870 844 4546
For current support contact information, go to: www.usr.com/emailsupport
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Wireless Nd1 Access Point:
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Frequently Asked Questions
Can I use SecureEasySetup to configure wireless security for the access point?
Yes. For the initial setup of the access point, refer to the installation
instructions.
1. Click the SecureEasySetup button on the back of the access point.
2. Press the SecureEasySetup button in the utility for the client
adapter. Your client adapter will display a message when the
connection has been successfully completed.
How do I restore the access point to its factory default settings?
First, be aware that restoring the factory default settings loses all
configuration changes that you made.
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If you are certain that you need to restore the factory default settings, use
a small object such as a paper clip to press in and hold the reset button on
the back of the access point for 5 to 10 seconds.
After you restore the access point, reconfigure the basic settings of the
access point, or, if you made a backup of your settings, restore the
settings by using the backup.
© 2005-2006 U.S. Robotics Corporation
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Wireless Nd1 Access Point:
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Regulatory Information
Declaration of Conformity
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL 60173
U.S.A.
declares that this product conforms to the FCC’s specifications:
Part 15, Class B
This device complies with Part 15 of the FCC Rules. Operation of this device is subject
to the following conditions:
1) this device may not cause harmful electromagnetic interference, and
2) this device must accept any interference received including interference that may
cause undesired operations.
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This equipment complies with FCC Part 15 for Home and Office use.
Caution to the User: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Detachable Antenna Information
FCC Part 15, Subpart C, Section 15.203 Antenna requirement
5454 users: An intentional radiator shall be designed to ensure that no antenna other
than that furnished by the responsible party shall be used with the device. The use of a
permanently attached antenna or of an antenna that uses a unique coupling to the
intentional radiator shall be considered sufficient to comply with the provisions of this
section. The manufacturer may design the unit so that a broken antenna can be
replaced by the user, but the use of a standard antenna jack or electrical connector is
prohibited.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20 cm between the radiator and your body.
Radio and Television Interference:
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This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy. If this equipment is
not installed and used in accordance with the manufacturer’s instructions, it may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●
●
●
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
USR declares 5454 is limited in CH1~11 from 2412 to 2462 MHz by specified firmware
controlled in USA.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
UL Listing/CUL Listing:
This information technology equipment is UL Listed and C-UL Listed for both the US and
Canadian markets respectively for the uses described in the User Guide. Use this
product only with UL Listed Information Technology Equipment (ITE).
This product is intended to be supplied by a UL Listed Direct Plug-in Power Unit rated
15 VDC, 1200 mA.
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For Canadian Users
Industry Canada (IC)
This equipment complies with RSS-210 of the Industry Canada Rules.
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be
operated indoors and away from windows to provide maximum shielding.
Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
This device has been designed to operate with an antenna having a maximum gain of 2
dBi. Antenna having a higher gain is strictly prohibited per regulations of Industry
Canada. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the Equivalent Isotropic Radiated Power (EIRP) is not more
than that required for successful communication.
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Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make electrical ground connections by
themselves, but should contact the appropriate inspection authority or an electrician, as
appropriate.
Radiation Exposure Statement: This equipment complies with IC radiation exposure
limits set forth for an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body.
CE Compliance
Declaration of Conformity
We, U.S. Robotics Corporation of 935 National Parkway, Schaumburg, Illinois, 601735157 USA, declare under our sole responsibility that the product, USRobotics Wireless
Nd1 Access Point, Model 5454, to which this declaration relates, is in conformity with
the following standards and/or other normative documents.
EN300 328
EN301 489-1
EN301 489-17
EN60950-1
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EN61000-3-2
EN61000-3-3
EN50392
We, U.S. Robotics Corporation, hereby declare the above named product is in
compliance and conformity with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10 and detailed in Annex IV
of Directive 1999/5/EC has been followed.
This equipment is in compliance with the European recommendation 1999/519/ECC,
governing the exposure to the electromagnetic radiation.
This product can be used in the following countries:
●
●
European Union countries: Germany, Austria, Belgium, Netherlands,
Luxembourg, Italy, France, UK, Ireland, Spain, Portugal, Sweden, Denmark,
Finland, Czech Republic, Poland, Hungary, and Greece.
Non-European Union countries: Switzerland, Norway, and Turkey.
An electronic copy of the original CE Declaration of Conformity is available at the U.S.
Robotics website: www.usr.com.
Regarding IEEE 802.11b/g frequencies, we currently have the following information
about restrictions in the European Union (EU) countries:
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Italy
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Please be aware that use of the wireless device is subject to the following
Italian regulation:
1. D.Lgs 1.8.2003, number 259, articles 104 ( activities where General
Authorization is required ) and 105 ( free use), for private use;
2. D.M 28.5.03 and later modifications, for the supplying to public RadioLAN
access for networks and telecommunication services
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France
In France metropolitan, outdoor power is limited to 10mW (EIRP) within
2454MHz – 2483, 5MHz frequency band
In Guyana and Reunion Islands, outdoor use is forbidden within 2400MHz –
2420MHz frequency band
Regulatory Channel Frequency
Channel
Frequency
(MHz)
FCC
Canada
ETSI
2412
2417
2422
2427
2432
2437
2442
2447
2452
10
2457
11
2462
12
2467
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13
2472
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Operating Channels:
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IEEE 802.11g compliant
11 channels (US, Canada)
13 channels (ETSI)
EU Health Protection
This device complies with the European requirements governing exposure to
electromagnetic radiation. This equipment should be installed and operated with
minimum distance 20 cm between the radiator and your body. This wireless device is a
transmitter/receiver and has been designed and manufactured to comply with the
exposure limits recommended by the Council of the European Union and the
International Commission on Non-Ionizing Radiation Protection (ICNIRP, 1999) for the
entire population. The exposure standard for portable equipment uses the "Specific
Absorption Rate" as unit of measure. The maximum SAR value of this wireless device
measured in the conformity test is 0.838 W/Kg.
EU Detachable Antenna Information
This USRobotics wireless device has been designed to operate with the antenna
included in this package only. Together this device and antenna combination has been
tested and approved by a European Agency conforming with the European R&TTE
directive 1999/5/EC to meet the radiated power level requirement of 100mW (EIRP).
Replacement of this antenna must only be done with an authorized USRobotics
component that has been designed and tested with the unit to the requirements of
directive 1999/5/EC. Please refer to the U.S. Robotics Web site to get product antenna
ordering information.
Go to www.usr.com to see the most recent channel restriction information.
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© 2005-2006 U.S. Robotics Corporation
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Copyright Information
U.S. Robotics Corporation
935 National Parkway
Schaumburg, Illinois
60173-5157
USA
No part of this documentation may be reproduced in any form or by any means or used
to make any derivative work (such as a translation, transformation, or adaptation)
without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation
reserves the right to revise this documentation and to make changes in the products
and/or content of this document from time to time without obligation to provide
notification of such revision or change. U.S. Robotics Corporation provides this
documentation without warranty of any kind, either implied or expressed, including, but
not limited to, implied warranties of merchantability and fitness for a particular
purpose. If there is any software on removable media described in this documentation,
it is furnished under a license agreement included with the product as a separate
document, in the hard copy documentation, or on the removable media in a directory
file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please
contact U.S. Robotics and a copy will be provided to you.
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UNITED STATES GOVERNMENT LEGEND If you are a United States government agency,
then this documentation and the software described herein are provided to you subject
to the following:
All technical data and computer software are commercial in nature and developed solely
at private expense. Software is delivered as “Commercial Computer Software” as
defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in
FAR 2.101(a) and as such is provided with only such rights as are provided in U.S.
Robotics standard commercial license for the Software. Technical data is provided with
limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14
(June 1987) whichever is applicable. You agree not to remove or deface any portion of
any legend provided on any licensed program or documentation contained in, or
delivered to you in conjunction with, this User Guide.
Copyright © 2006 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the
U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other
product names are for identification purposes only and may be trademarks of their
respective companies. Product specifications subject to change without notice.
© 2005-2006 U.S. Robotics Corporation
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U.S. Robotics Corporation Two (2) Year Limited Warranty
1.0 GENERAL TERMS:
1.1 This Limited Warranty is extended only to the original end-user purchaser
(CUSTOMER) and is not transferable.
1.2 No agent, reseller, or business partner of U.S. Robotics Corporation (U.S.
ROBOTICS) is authorised to modify the terms of this Limited Warranty on behalf of U.S.
ROBOTICS.
1.3 This Limited Warranty expressly excludes any product that has not been purchased
as new from U.S. ROBOTICS or its authorised reseller.
1.4 This Limited Warranty is only applicable in the country or territory where the
product is intended for use (As indicated by the Product Model Number and any local
telecommunication approval stickers affixed to the product).
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1.5 U.S. ROBOTICS warrants to the CUSTOMER that this product will be free from
defects in workmanship and materials, under normal use and service, for TWO (2)
YEARS from the date of purchase from U.S. ROBOTICS or its authorised reseller.
1.6 U.S. ROBOTICS sole obligation under this warranty shall be, at U.S. ROBOTICS sole
discretion, to repair the defective product or part with new or reconditioned parts; or to
exchange the defective product or part with a new or reconditioned product or part that
is the same or similar; or if neither of the two foregoing options is reasonably available,
U.S. ROBOTICS may, at its sole discretion, provide a refund to the CUSTOMER not to
exceed the latest published U.S. ROBOTICS recommended retail purchase price of the
product, less any applicable service fees. All products or parts that are exchanged for
replacement will become the property of U.S. ROBOTICS.
1.7 U.S. ROBOTICS warrants any replacement product or part for NINETY (90) DAYS
from the date the product or part is shipped to Customer.
1.8 U.S. ROBOTICS makes no warranty or representation that this product will meet
CUSTOMER requirements or work in combination with any hardware or software
products provided by third parties.
1.9 U.S. ROBOTICS makes no warranty or representation that the operation of the
software products provided with this product will be uninterrupted or error free, or that
all defects in software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data
or information contained in or stored on this product.
2.0 CUSTOMER OBLIGATIONS:
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2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER
specifications and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided
with this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this product
and to ensure proper installation, configuration, operation and compatibility with the
operating environment in which this product is to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) for any warranty
claims to be authorised.
3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S.
ROBOTICS Service Centre within the applicable warranty period to obtain warranty
service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated
Proof of Purchase (copy of original purchase receipt from U.S. ROBOTICS or its
authorised reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an
authorised U.S. ROBOTICS Service Centre, please see the U.S ROBOTICS corporate
Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when
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contacting U.S. ROBOTICS Technical Support:
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Product Model Number
Product Serial Number
Dated Proof of Purchase
CUSTOMER contact name & telephone number
CUSTOMER Computer Operating System version
U.S. ROBOTICS Installation CD-ROM
U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS
Service Centre determines the product or part has a malfunction or failure attributable
directly to faulty workmanship and/or materials; and the product is within the TWO (2)
YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of
Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with
the product or part with the returned product or part, then U.S. ROBOTICS will issue
CUSTOMER a Return Material Authorisation (RMA) and instructions for the return of the
product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S.
ROBOTICS or its authorised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the
authorised U.S. ROBOTICS Return Centre; to insure the product or assume the risk of
loss or damage which may occur in transit; and to use a shipping container equivalent
to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the
returned product or part is received as an authorised return at an authorised U.S.
ROBOTICS Return Centre.
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4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to
the Product Model Number and Product Serial Number for which the RMA was
authorised. The enclosed Proof of Purchase will be inspected for date of purchase and
place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the
returned product or part does not match the CUSTOMER supplied information for which
the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S.
ROBOTICS will, at its sole discretion, repair or replace, using new or reconditioned
product or parts, to whatever extent it deems necessary to restore the product or part
to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or
part to CUSTOMER, at U.S. ROBOTICS expense, not later than TWENTY ONE (21) DAYS
after U.S. ROBOTICS receives the authorised CUSTOMER return at an authorised U.S.
ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or
furnishing repaired or replaced product or part.
5.0 LIMITATIONS:
5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled
with third-party software, the use of which is governed by separate end-user license
agreements provided by third-party software vendors. This U.S. ROBOTICS Limited
Warranty does not apply to such third-party software. For the applicable warranty refer
to the end-user license agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER
INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by
applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal wear
and tear; damage or loss of data due to interoperability with current and/or future
versions of operating system or other current and/or future software and hardware;
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alterations (by persons other than U.S. ROBOTICS or authorised U.S. ROBOTICS
Service Centres); damage caused by operator error or non-compliance with instructions
as set out in the user documentation or other accompanying documentation; damage
caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc.
Products evidencing the product serial number has been tampered with or removed;
misuse, neglect, and improper handling; damage caused by undue physical,
temperature, or electrical stress; counterfeit products; damage or loss of data caused
by a computer virus, worm, Trojan horse, or memory content corruption; failures of the
product which result from accident, abuse, misuse (including but not limited to
improper installation, connection to incorrect voltages, and power points); failures
caused by products not supplied by U.S. ROBOTICS; damage cause by moisture,
corrosive environments, high voltage surges, shipping, abnormal working conditions; or
the use of the product outside the borders of the country or territory intended for use
(As indicated by the Product Model Number and any local telecommunication approval
stickers affixed to the product).
5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH
ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS.
5.4 LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S.
ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER
BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR
LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR
INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORISED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS
ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID,
AT U.S. ROBOTICS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT
BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.
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6.0 DISCLAIMER:
Some countries, states, territories or provinces do not allow the exclusion or limitation
of implied warranties or the limitation of incidental or consequential damages for certain
products supplied to consumers, or the limitation of liability for personal injury, so the
above limitations and exclusions may be limited in their application to CUSTOMER.
When the implied warranties are not allowed by law to be excluded in their entirety,
they will be limited to the TWO (2) YEAR duration of this written warranty. This
warranty gives CUSTOMER specific legal rights, which may vary depending on local law.
7.0 GOVERNING LAW:
This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A.
excluding its conflicts of laws principles and excluding the United Nations Convention on
Contracts for the International Sale of Goods.
U.S. Robotics Corporation
935 National Parkway
Schaumburg, IL, 60173
U.S.A
© 2005-2006 U.S. Robotics Corporation
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