GemTek Technology R950630GN USRobotics Wireless Nd1 Router User Manual Wireless Nd1 Router User Guide

Gemtek Technology Co., Ltd. USRobotics Wireless Nd1 Router Wireless Nd1 Router User Guide

Manual Part3

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Document ID719370
Application IDLPSrp17to3WWG0KFvQi5Vw==
Document DescriptionManual Part3
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Document TypeUser Manual
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Date Submitted2006-10-24 00:00:00
Date Available2006-10-24 00:00:00
Creation Date2006-10-24 07:19:45
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Document TitleWireless Nd1 Router User Guide
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Wireless Nd1 Router User Guide
5. After the router reboots and the LEDs on the router have stabilized, if you still cannot access
the Internet, please start at the beginning of this tutorial to determine if there is a new point
of failure. It's possible that your wireless connection needs to be re-established.
6. If the router still does not have an IP address after repeating this tutorial, the problem may
be with the cable/DSL modem or your ISP. Please contact your ISP's Customer Support.
Return to Troubleshooting page
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Help
I cannot achieve 270 Mbps connections to the router.
Solution 1:
Make sure the wireless products you are using to connect to the Wireless Nd1 Router
support 270 Mbps speeds.
Solution 2:
See I am experiencing poor wireless link quality.
Return to Troubleshooting page.
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© 2006 U.S. Robotics Corporation
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I do not know if my IP address from my ISP is Static or Dynamic.
Solution:
If you have cable or DSL service, you most likely have a Dynamic IP address. You should always
check with your Internet service provider to verify this information, since some providers will
assign Static IP addresses.
If you have a Dynamic IP address, make sure you have selected Cable, DSL router, satellite,
ISDN, LAN, or other in the Internet area of the configuration pages, and the Wireless Nd1
Router will automatically obtain the information it needs from your service provider.
If you have a Static IP address, select the checkbox in the Static IP Address area and then enter
the appropriate information. Depending on the information that was supplied by your ISP, you
may not need to fill in all of the fields.
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If you are using PPPoE, you must select DSL modem (also known as PPPoE) in the Internet
area of the configuration pages and enter the appropriate information.
Refer to the Internet area of the Internet section for more detailed information about these
different settings.
Return to Troubleshooting page
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Help
I can't connect to the router configuration pages.
Solution:
Verify the connection settings of your Web browser and ensure that the HTTP Proxy
feature of your Web browser is disabled. This is necessary for the Web browser to read
your Wireless Nd1 Router's configuration pages.
Internet Explorer users:
1. Click Tools > Internet Options, and select the Connections tab.
2. Select Never dial a connection, then click Apply.
3. Click OK.
4. Click Tools > Internet Options, and select the Connections tab again.
5. Click the LAN Settings button.
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6. Clear all the check boxes and click OK.
7. Click OK again.
Netscape Navigator 8.x users:
1. Click Tools > Options > General.
2. Click the Connection Settings button.
3. Select Direct connection to the Internet, and then click OK.
Return to Troubleshooting page
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My router configuration pages are not responding, but I can
still access the Internet.
Solution:
If your router configuration pages stop responding, unplug and then plug back in the
power supply of the Wireless Nd1 Router. This will reboot the Wireless Nd1 Router. If
you are still unable to communicate with the router configuration pages, press in and
hold the Reset button for 7 seconds. This will reset the Wireless Nd1 Router to the
factory default settings. If you made any personal configuration settings, you will need
to make the changes again or restore your settings if you created a backup file.
Return to Troubleshooting page
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My router is not responding after I performed a firmware
upgrade.
Solution 1:
It is possible that the upgrade process did not complete before you attempted to access
the router configuration pages. Wait two minutes and then try to access the router
configuration pages again.
Solution 2:
Unplug and then plug back in the power supply of the Wireless Nd1 Router. This will
reboot the Wireless Nd1 Router. Wait for 30 seconds before you attempt to access the
configuration pages of the Wireless Nd1 Router.
Solution 3:
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Press in and hold the Reset button for between five and ten seconds. This will reset the
Wireless Nd1 Router to the factory default settings. If you applied any personal
configuration settings, you will need to make the changes again.
Solution 4:
You may need to release and renew the connection of your computer to the router.
Solution 5:
Check the file size of the firmware file to verify that the entire file downloaded correctly.
Note: The computer that you use for this procedure must be attached to the
router using a network cable.
Windows XP, 2000, and NT users, perform this procedure.
Windows Me, 98, and 95 users, perform this procedure
Windows XP, 2000, and NT users:
Perform the following steps to manually install the router's firmware.
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1. Write down the path to the folder where you saved the firmware file.
Example: C:\networking\
2. Go to Windows Start > Control Panel > Network Connections.
3. Right-click the Local Area Connection of the network connection that connects
the computer to your router and select Properties.
4. On the General tab of Local Area Connection Properties, select Internet
Protocol (TCP/IP) and click Properties.
5. Select Use the following IP address:
In this step you will specify an IP address for the NIC. This address must be on
the same subnet as the router. If the IP address of the router is still the default
192.168.2.1, enter 192.168.2.100. If the IP address of the router has been
changed, use the first three numbers (octets) from the router's address and
change the fourth number to 100. Make sure that the subnet mask is
255.255.255.0.
6. Click OK, then click OK again.
7. Click Windows Start > Run.
8. In the Run dialog box, type cmd and click OK.
9. Use the "cd" command to go to the folder where the firmware file is saved using
the following syntax:
cd "path to the folder"
and press ENTER.
Example: If the firmware file is located in the folder C:\networking\, you would
type:
cd "C:\networking\" and press ENTER.
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10. Type the following command but DO NOT PRESS ENTER: tftp -i 192.168.2.1
put 5464.usr
11. Unplug the power supply of the Wireless Nd1 Router.
12. Plug the power supply of the router back in.
13. Immediately press ENTER in the dialog box on your computer to execute the
command.
14. You should now see a message stating the image was transferred. Wait for the
upgrade to finish. When the Wireless LED turns on, the upgrade is complete.
You must now set IP addressing for the NIC back to "Obtain an IP address
automatically."
1. Go to Windows Start > Control Panel > Network Connections.
2. Right-click the Local Area Connection of the NIC that connects the computer to
the router and select Properties.
3. On the General tab of Local Area Connection Properties, select Internet
Protocol (TCP/IP) and click Properties.
4. Select Obtain an IP Address Automatically and click OK, then click OK again.
Windows Me, 98, and 95 users:
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Perform the following steps to manually install the router's firmware.
1. Write down the path to the folder where you saved the firmware file.
Example: C:\networking\
2. On the desktop, right-click Network Places or Network Neighborhood and
select Properties.
3. On the Configuration tab, select the NIC that connects the computer to the router
and click Properties.
4. Select Use the following IP address:
In this step you will specify an IP address for the NIC. This address must be on
the same subnet as the router. If the IP address of the router is still the default
192.168.2.1, enter 192.168.2.100. If the IP address of the router has been
changed, use the first three numbers (octets) from the router's address and
change the fourth number to 100. Make sure that the subnet mask is
255.255.255.0.
5. Click OK, then click OK again.
6. Click Windows Start > Run.
7. In the Run dialog box, type command and click OK
8. Use the "cd" command to go to the folder where the firmware file is saved using
the following syntax:
cd "path to the folder"
and press ENTER.
Example: If the firmware file is located in the folder C:\networking\, you would
type:
cd "C:\networking\" and press ENTER.
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9. Type the following command but DO NOT PRESS ENTER: tftp -i 192.168.2.1
put 5464.usr
10. Unplug the power supply of the Wireless Nd1 Router.
11. Plug the power supply of the router back in.
12. Immediately press ENTER in the dialog box on your computer to execute the
command.
13. You should now see a message in the command prompt stating the image was
transferred. Wait for the upgrade to finish. When the Wireless LED turns on, the
upgrade is done.
You must now set IP addressing for the NIC back to "Obtain an IP address
automatically."
1. On your desktop, right-click Network Places or Network Neighborhood and
select Properties.
2. On the Configuration tab, select the NIC that connects the computer to the router
and click Properties.
3. On the General tab of Local Area Connection Properties, select Internet
Protocol (TCP/IP) and click Properties.
4. Select Obtain an IP Address Automatically and click OK, then click OK again.
Return to Troubleshooting page
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© 2006 U.S. Robotics Corporation
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I do not remember my wireless security settings.
Solution:
All of your wireless security settings (Method, Encryption, Pass phrase or Key, and
Wireless MAC filter options) are displayed on the Status page, under Security.
All of the wireless security settings for your wireless adapter should match the wireless
security settings on the router.
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Return to Troubleshooting page
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My wireless adapter cannot connect to the router.
Solution:
Be certain that you have each Wireless PC Card, PCI Adapter, or USB Adapter set to
Infrastructure mode. Verify that you are using the same SSID, Channel, and Security
information as the Wireless Nd1 Router. Refer to your Wireless PC Card's, PCI
Adapter's, or USB Adapter's documentation to determine how to change these settings.
Solution:
The wireless security settings of any wireless PC cards, PCI adapters, or USB adapters
must match the settings for the Wireless Nd1 Router.
1. In the configuration utility for your wireless card or adapter, ensure that you are
connecting to the correct Wireless Nd1 Router by verifying the MAC address,
Network name (SSID), and wireless security settings. The MAC address is located
on the label on the bottom of the Wireless Nd1 Router.
2. Ensure that the correct Pass phrase or key and encryption option are being used.
If you changed the settings in the configuration of the Wireless Nd1 Router, you
must also change the settings of every Wireless PC Card, PCI Adapter, or USB
Adapter connecting to this network.
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Refer to the Tutorial in the router configuration pages for additional information
regarding new wireless clients. To access the Tutorial, open a Web browser and type:
192.168.2.1/tutorial_addclient.asp.
Return to Troubleshooting page
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SecureEasySetup could not configure my wireless client.
Solution:
Press the SecureEasySetup button on the back of the router for one full second, then
verify that the SecureEasySetup LED on the front of the router starts blinking before
initiating SecureEasySetup in the client utility for your wireless adapter.
Return to Troubleshooting page
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My router is not appearing in the list when my wireless adapter scans
for it.
Solution 1:
You may be on a computer that is too far away from the Wireless Nd1 Router. Try moving closer to
the Wireless Nd1 Router and repeating the scan procedure.
Solution 2:
1. Using a wired connection, start a Web browser.
2. In the location or address line of your Web browser, type 192.168.2.1 to log on and access the
router configuration pages.
3. Click the Wireless tab and verify Broadcast network name is selected under Network
Name (SSID).
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Return to Troubleshooting page
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I can access the Internet, but cannot access some special applications.
Solution:
If you have the Wireless Nd1 Router properly connected and can access the Internet but are
experiencing difficulties connecting with special applications (e.g., ICQ, Battle.net, etc.), you must
assign specific ports in order to bypass the firewall function.
1. Click the Firewall tab in the configuration pages.
2. Enter the appropriate port information in the Port Triggering area.
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Refer to the Firewall area of the Configuration section for more information regarding port forwarding
and port triggering of special applications (e.g., ICQ, Battle.net, etc.). For a complete list of
applications and port information, visit www.iana.org
Return to Troubleshooting page
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I received a “Page Not Found” error after trying to save new configuration
settings on my router.
Solution:
If you are using a wireless connection to communicate with the router, after you save
new configuration settings it may take a moment for your adapter to re-establish the
connection with the router. During this time, your browser may display "Page Not
Found" error and you will need press the Back button in your Web browser or refresh
the page.
Return to Troubleshooting page
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After enabling a VPN connection on my computer, I am unable
to connect to local computers on my network in order to
share files or printing capabilities.
Solution:
Local network resources are not always available when connected to some VPN Servers.
This can be configured from one of two places, Client or Server, and may depend on the
corporate policies in place on your VPN server. The best option would be to disable the
VPN connection when you need to access your local network resources. If this is not an
option, you will need to read the documentation for the VPN client you are using. For
any further VPN client questions, contact the system administrator that maintains your
VPN server.
Return to Troubleshooting page
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Troubleshooting Ping Procedure
If at any time during the ping procedure you do not receive a return message for a successful ping, this means
that the address you are pinging has been changed and is causing a conflict or is no longer available. Check the
address in the configuration pages and make any necessary corrections using the console mode. After you have
made the corrections, continue with the ping procedure.
Note: Linux users can perform steps 3 through 7 after opening a terminal.
1. Click Windows Start > Run.
2. In the Run dialog box:
❍
Windows XP, 2000, and NT users: Type cmd and click OK.
❍
Windows Me, 98, and 95 users: Type command and click OK.
3. Do one of the following:
❍
Windows XP, 2000 and NT users: Type ipconfig /all and press ENTER.
❍
Windows Me, 98, and 95 users: Type winipconfig /all and press ENTER.
This displays IP configuration, including values like the following:
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1 (This is the Default Gateway of your LAN)
DNS Server: 192.168.2.1
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If you do not see information for the Ethernet adapter connection information, your computer is not
communicating with your Ethernet adapter.
If you receive a message that your media is disconnected, your computer is communicating with your
adapter but has not received an IP address from your router. Verify that your wireless security settings for
your adapter match the wireless security settings on your router.
If you have an IP address of 196.254 or 0.0.0.0, verify that your wireless security settings for your adapter
match the wireless security settings on your router and repair the network connection on your computer.
4. Type Ping 127.0.0.1 and press ENTER. This is your local host address and this will ensure that the TCP/IP
protocol is installed and functioning properly. If you cannot complete this ping, you must install the TCP/IP
framework for your operating system. See your operating system documentation for information on how to
install the TCP/IP framework.
5. Type Ping followed by the IP address you recorded in step 3, and press ENTER. This will ensure that your
computer is responding to requests. If you cannot complete this ping, make sure all the cables are properly
connected and that all the correct drivers are installed.
6. Type Ping followed by the LAN IP address, which is the Default Gateway you recorded in step 3, and press
ENTER. This checks the communication with your gateway or wireless router. This will ensure that you can
get to the router. If you can establish communication with the router, you can access the configuration
pages and configure the settings. If you cannot complete this ping, make sure the power cord of the router
is plugged in and that it is properly connected to your computer.
7. Type Ping followed by the outside WAN IP address of your router. This is not the same as the Default
Gateway for your LAN that you saw in step 3. This address can be obtained from the Status page of the
router. This procedure will ensure that you have access to the internet.
8. Type Ping followed by the DNS Server address you recorded in step 3, and press ENTER. This will allow
you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.
Return to Troubleshooting page
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I am experiencing poor wireless link quality.
Solution 1:
Low link quality or range can be caused by environmental interference, such as leadbased paint and concrete walls. Try to move the antenna of the Wireless Nd1 Router or
to reposition the wireless clients to improve the link quality. If possible, ensure that
there are no obstructions between wireless clients and the router.
Solution 2:
You can view your current Wireless settings on the Status page. Look at the Channel
information. If you are only using one channel, your router is not set to run in 802.11n
mode. You can go to Transmission in the Wireless page to change your 802.11n
mode to Automatic.
Solution 3:
Perform a wireless site scan or site survey in the client utility for your wireless adapter
to check for any adjacent networks. If you find any adjacent networks, check to see
what Channels the networks are using. Although the router will try to select the best
available wireless channel, if your router and another network are running on the same
channel, you may need to adjust your wireless transmission settings to use another
channel.
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Solution 4:
Some electronic devices, such as 2.4GHz phones and microwave ovens, may interfere
with the wireless signal and affect your wireless range and link quality. Try creating a
wireless connection on a different channel.
Return to Troubleshooting page
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Help
I accidentally blocked all wireless devices from accessing the router.
Solution:
Connect to the Wireless Nd1 Router using a wired Ethernet connection since wired connections are
allowed by default.
1. Start a Web browser.
2. In the location or address line of your Web browser, type 192.168.2.1 to log on and access the
router configuration pages.
3. Enter the login and password for your router.
4. Click the Security tab. Change your Filter setting to Allow all wireless clients.
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Return to Troubleshooting page
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Wireless Nd1 Router User Guide
Wireless Nd1 Router User Guide
Home
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Help
I cannot print to a network printer attached to my router in
Windows Me or 98SE.
Solution 1:
Ensure that your printer is installed correctly and powered on.
Solution 2:
Check that your printer has sufficient ink and paper. A printer connected to the print
server cannot send its status to your computer.
Solution 3:
Reboot the router by unplugging the power cord. Wait at least 30 seconds before
plugging it in again. This will clear the print queue of any pending documents.
Solution 4:
Make sure that you’ve entered the Printer location URL address correctly (The URL
information is case-sensitive and must be entered exactly as it is listed on the Printer
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location section on the Status page).
Solution 5:
Make sure that your PC firewall is configured to trust your Local Area Network (LAN) or
disabled.
Solution 6:
Force clients to print RAW data type files in Windows 98 and Me. The RAW data type
tells the spooler not to alter the print job at all prior to printing. If a client assigns this
data type, the spooler passes the print job through without altering it.
1. Click Windows Start > Run.
2. In the Open field, type control.exe and click OK.
3. Double-click Printers.
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4. Double-click your printer.
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5. Select Properties from the Printer menu.
6. Click the Details tab, click Spool Settings.
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7. Select RAW for Spool data format and click OK.
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8. Click Apply, then click OK.
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Wireless Nd1 Router User Guide
Return to Troubleshooting page
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Wireless Nd1 Router User Guide
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Wireless Nd1 Router User Guide
Wireless Nd1 Router User Guide
Home
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Installation
Configuration
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Tutorials
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Help
I cannot print to a network printer attached to my router in
Windows XP or 2000.
Solution 1:
Ensure that your printer is installed correctly and powered on.
Solution 2:
Check that your printer has sufficient ink and paper. A printer connected to the print
server cannot send its status to your computer.
Solution 3:
Reboot the router by unplugging the power cord. Wait at least 30 seconds before
plugging it in again. This will clear the print queue of any pending documents.
Solution 4:
Make sure that you’ve entered the Printer location URL address correctly (The URL
information is case-sensitive and must be entered exactly as it is listed on the Printer
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Wireless Nd1 Router User Guide
location section on the Status page).
Solution 5:
Make sure that your PC firewall is configured to trust your Local Area Network (LAN) or
disabled.
Solution 6:
1. Do one of the following:
Windows XP Users: Click Windows Start > Printers and Faxes.
Windows 2000 Users: Click Windows Start > Settings > Printers.
2. Right-click on My_Printer on http://192.168.2.1:1631 and click Properties.
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3. Click the Advanced tab, make sure that Enable advanced printing features is
disabled, and then click Print Processor.
4. For Default data type, select RAW, and click OK.
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5. Click Apply, then click OK.
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Wireless Nd1 Router User Guide
Return to Troubleshooting page
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Wireless Nd1 Router User Guide
© 2006 U.S. Robotics Corporation
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Wireless Nd1 Router User Guide
Home
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Help
Documents printed using the print server on the router do not
begin immediately and sometimes take one minute or longer
to begin printing.
Please visit your printer manufacturer's support Web site and download the latest
drivers available for your printer. Follow the instructions provided with the new drivers
to ensure that the old drivers are removed and replaced with the new drivers.
Note: Large documents, such as high-resolution photographs, large graphics
files or large PDF files, may take extra time to process, depending on their file
size.
Return to Troubleshooting page
© 2006 U.S. Robotics Corporation
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Wireless Nd1 Router User Guide
Wireless Nd1 Router User Guide
Home
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Installation
Configuration
Tutorials
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Help
My wireless card does not support WPA, can I still secure my network?
Yes! The Wireless Nd1 Router supports the following forms of wireless security:
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WEP Open
WEP Shared
WPA
WPA2
802.1x
If you have not configured your router yet:
1. Start your Web browser.
2. In the location or address line, type 192.168.2.1 and press ENTER to access the router configuration
pages.
Note: The router's default IP address is 192.168.2.1.
3. Click Start. The Setup Wizard leads you through the basic router configuration process.
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Note: If you see a “Page Not Found” error at any time while using the router configuration pages, press
the Back button in your Web browser or refresh the page.
4. The Setup Wizard will attempt to automatically detect your Internet connection.
If the router does not automatically detect your Internet connection, verify the power cord and all the
Ethernet cables are connected correctly This includes the cables connecting the router, the modem, and
all the computers in the network. Also, verify your Internet connection is in working order. Then, click
Detect Connection until you reach the "Internet Connection Configured" screen.
If the router still cannot connect, you can enter your ISP information manually.
5. Click Next.
6. Do one of the following:
A. To use SecureEasySetup to set your wireless security, select Set wireless security using
SecureEasySetup and click the
button on the screen.
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B. To manually set your wireless's security information, deselect Set wireless security using
SecureEasySetup and enter the Network Name (SSID), select a security Method, and enter
your wireless security information for the router, then click Continue.
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7. Enter a User name and Password for your router and click Finish.
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If you have already configured your router:
1. Start you Web browser.
2. In the location or address line, type: 192.168.2.1 and press ENTER to access the router configuration
pages.
3. Enter your user name and password and click Ok.
4. Click the Security tab.
5. Under Wireless, select your security Method and enter the appropriate wireless security information
information in the corresponding fields.
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Note: All wireless clients connecting to the router must be configured with the same
security information.
6. Click Save to save all your new settings and reboot the router after you have completed all your changes.
7. Congratulations! You have successfully secured your router. All wireless clients with matching security
parameters can now access the router securely.
Return to Troubleshooting page
© 2006 U.S. Robotics Corporation
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