General Dynamics Broand P1AAN 3G Wireless Modem P1A User Manual Model AN Modem Guide

General Dynamics Broadband, Inc. 3G Wireless Modem P1A Model AN Modem Guide

Manual

Installing and Using Your Broadband Wireless Modem3G Modem Model AN User’s Guide
IPWIRELESS, INC.3G ModemUser’s GuideModel AN
 IPWireless, Inc.http://www.ipwireless.com/All Modems and Materials are Property of IPWireless Inc. San Bruno, CA
Information in this document is subject to change without notice.© 2000-2001 IPWireless, Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of IPWireless Inc., isstrictly forbidden.Trademarks used in this text: the IPWireless logo, icon, and Broadband Wireless Modem aretrademarks of IPWireless, Inc; Microsoft, Windows, and Windows NT are registered trademarks ofMicrosoft Corporation.Other trademarks and trade names may be used in this document to refer to either the entitiesclaiming the marks and names or their products. IPWireless, Inc., disclaims any proprietaryinterest in trademarks and trade names other than its own.March 2001 Part No. IPW-0029
Beta Trial – 3G Modem User’s GuidevBefore using your new modem, please follow and adhere to all warnings, safety,and operating instructions on the modem and in this guide. The safety guidelinesin this chapter will help protect your modem from potential damage and ensureyour personal safety. Make sure to save this guide−it contains importantoperating instructions and Beta Trial Contact Information.RF Safety InformationTo comply with FCC radio frequency exposure guidelines set forth in 47CFR1.1307 and1.1310 a minimum separation distance of 20 cm (8 inches) is required between the Model ANmodem and all persons.FCC Radio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonableprotection against harmful interference when the modem is operated in a residentialenvironment. This equipment generates, uses, and can radiate radio frequency energy and, ifnot installed and used in accordance with the instruction manual, may cause harmfulinterference in which case the user will be required to correct the interference at his ownexpense.Electronic Emission NoticeThis device complies with Part 15 of the FCC rules. Operation is subject to the followingcondition:Safety Instructions
vi Safety Instructions1. This device may not cause harmful interferenceWhen Using Your ModemThe following guidelines should be observed when using the modem:4 Air vents are included on the back, top, and bottom of your modemfor the purpose of providing air ventilation. Make sure these airvents are clear of any obstructions.4 Do not expose the modem to:§ water or excessive moisture§ extreme hot or cold temperatures§ open flames§ direct sunlight for more than 15 minutes
Beta Trial – 3G Modem User’s Guidevii4 Do not allow objects to fall on, or liquids to spill on the modem.4 Connect the AC adapter only to designated power sources asmarked on the product.4 To reduce the risk of damage, remove the electrical cord from theoutlet by pulling the AC adapter rather than the cord.4 Make sure the electric cord is located so that it will not be subjectedto damage.4 To reduce the risk of electric shock, unplug the AC adapter from thepower source before attempting to clean the modem. Onceunplugged, use a soft cloth slightly moistened with water to cleanonly the outside surface of the modem.4 Danger - Never alter the AC cord or plug. If the plug will not fitinto the outlet, have a proper outlet installed by a qualifiedtechnician.4 Do not attempt to disassemble the modem; doing so will void thewarranty. The modem does not contain consumer serviceablecomponents. Service should be performed only by an IPW WirelessEmployee during the Beta Trial. Note that the Modems remainProperty of IPWireless of San Bruno, CA . www.ipwireless.com
Beta Trial – 3G Modem User’s Guide viiSafety Instructions.......................................................... vWhen Using Your Modem..................................................... vChapter 1. Getting Started............................................. 1Introduction....................................................................... 1Required Equipment ............................................................ 1Package Contents ................................................................ 2Key Areas on Your Modem................................................... 3Installation Overview........................................................... 4Technical Support ............................................................... 4Chapter 2. Installation and Registration ..................... 5To Connect the AC/DC Power Adapter .................................... 5To Find the Best Radio Signal................................................ 6To Install the Computer Interface Cable ................................... 7To Install the Modem and Cradle ............................................ 7CD Installation ................................................................... 9IPWireless Registration .......................................................19To Remove the Installed Software .........................................25To Upgrade the Installed Software .........................................25Chapter 3. Using the IPWireless PC Software ...........26Appendix A. Tips and Troubleshooting ......................30Care and Cleaning..............................................................30Troubleshooting.................................................................30Table of Contents
viii Table of ContentsAppendix B. Technical Specifications........................ 40
Beta Trial – 3G Modem User’s Guide 1Congratulations on the being a part of the IPW Broadband Wireless ModemTrial. Your modem is designed to give you the highest performance combinedwith real ease of use; it’s easy to set up and easy to use. Your feedback duringthis test is invaluable. IPW will set standards of documentation and follow-upfor you to follow during this important Engineering Trial.IntroductionThe Broadband Wireless Modem is a portable, wireless, cellular device thatprovides high-speed access to the Internet and high-bandwidth web browsing.Your new modem is designed with the latest third generation TD-CDMA (TimeDivision-Code Division Multiple Access) cellular communication technologycommonly referred to as 3G technology. Coverage may be limited during trial.To better understand how IPWireless (IPW) has harnessed the power of 3Gtechnology, consider the transfer data speeds used by conventional telephone-based modems today. These modems transmit and receive data at as maximumof 56000 bits per second (56Kbps). Your new modem accomplishes the sametask at an astonishing speed of 1 million bits per second (1Mbps) and operateswithin the 2.5-2.7 frequency band.In addition to speed and portability, the Broadband Wireless Modem is a plug-and-play device that is USB (universal serial bus) compatible and doesn’t requirean outdoor antenna, telephone jack, or additional wiring of your home or office.Regardless of the application, your new modem is an ideal solution for eitherhome or office use.Required EquipmentReview the following list for items you’ll need to install and use your modem:Getting StartedChapter 1
2Chapter 1. Getting Started4 IBM-compatible computer with the following configuration:§ Operating System: Windows 98 or Windows 2000§ CD-ROM drive§ USB connector§ Internet browser software (included on the installation CD)4 Registration software (included on the installation CD)4 Phillips Head screwdriver4 120V AC power outletPackage ContentsIn addition to this Quick Guide, the following items are included in the packagewith your modem:4 Computer Interface CableA USB computer interface cable is included with your modem. This cableis used to connect the modem to your computer. If needed, refer to themanual that came with your computer for location of the USB connector.4 AC/DC Power AdapterThe AC/DC power adapter provides power to the modem. The poweradapter plugs into a 120V AC power outlet while the cable plugs into thepower jack on the back of the modem. Do not use any other type of poweradapter other than the one provided with your modem.4 CradleThe cradle provides support and enables proper air ventilation for themodem. The cradle can be installed in either a desktop arrangement ormounted on a wall using hardware appropriate for the installation surface.To ensure the modem operates properly, always mount the modem in thecradle using either the desktop or wall arrangement.4 Installation CDThe installation CD includes the IPWireless PC Software, Internet browsersoftware, Adobe Acrobat Reader, and a PDF version of this guide. If yourcomputer is already installed with a browser software or Adobe AcrobatReader, disable these options during the CD installation process.
Beta Trial – 3G Modem User’s Guide 3Key Areas on Your ModemThe figure below identifies key areas on the Broadband Wireless Modem. Pleasereview the information before you begin the installation.IPWIPWSIGNALPOWERONLINETRANSMITRECEIVEFront ViewBack ViewSide ViewCradleIntegratedAntennaUSB and PowerInterface PanelCradleIntegratedAntenna360° RotationStatus Window-SIGNAL (4 amber LEDs): Indicates quali ty of receivedsignal.-POWER (1 red LED): Power indicator. Power is onwhen lit.-ONLINE (1 green LED): Connection status indicator.Modem is in connected mode when lit .-TRANSMIT (1 amber LED): Transmit activity indicator.Modem is transmit ting data when l it.-RECEIVE (1 amber LED): Receive activity indicator.Modem is receiving data when lit.FrontBackCradle
4Chapter 1. Getting StartedInstallation OverviewThe figure below shows an example of the installation when installing themodem in either the desktop arrangement or mounted on a wall or other type ofsupporting structure.ComputerModemUSB ComputerInterface CableTo 120V ACPower OutletSIGNALPOWERONLINETRANSMITRECEIVETechnical SupportIf you need assistance with installing or using your modem, contact IPW Supportin any of the following ways:Telephone :(336) 370 1424Email: support@ipwireless.comFax: (336) 370 9112Mail: IPWirelessCustomer Support301 S. Elm StreetGreensboro, NC 27402
Beta Trial – 3G Modem User’s Guide 5This chapter explains how to install and use your modem. You’ll findinstructions that explain how to:4 Connect the AC/DC power adapter.4 Place the modem in an area that provides the best radio signal.4 Connect the computer interface cable.4 Install the modem in either the desktop or wall arrangement usingthe provided cradle and mounting hardware.4 Install the contents of the CD on your computer. As part of theinstallation, you’ll also register your modem on the IPW web site.The installation process will automatically select IPWireless as yourInternet service provider and also select the Bronze service plan.4 Use the IPW software and modem to connect to the Internet.To Connect the AC/DC Power Adapter1. Plug the AC/DC power adapter in the power jack on the back of themodem as shown in the following figure.Installation and RegistrationChapter 2
6Chapter 2. Installation and RegistrationBack Viewof ModemConnector for AC/DCPower AdapterConnector for USBComputer Interface CableInterface PanelNote:When connecting your modem to a power source in the next step, youmay want to consider using a power surge protector. A power surge protector isdesigned to protect electronic devices from electrical surges that may damageyour computer or modem. If you don’t have a power surge protector, contactyour local computer or electronics retailer for further details.2. Plug the AC/DC power adapter into a 120V AC power outlet.The modem will perform a short self-test and then begin searching fornetwork coverage.3. Continue with the next section to determine where to place yourmodem for the best radio signal.To Find the Best Radio Signal1. Adjust the position of the modem to achieve a strong radio signal. .2. Observe the SIGNAL indicators on the front of the modem to helpyou determine when the modem has located a strong radio signal.The indicators will be lit when a radio signal is received. Refer tothe following figure.
Beta Trial – 3G Modem User’s Guide 7SIGNALPOWERONLINETRANSMITRECEIVEStatus WindowIndicates strong signal.Indicates strongest signal.The number of illuminated indicator lights indicate signal strength.To Install the Computer Interface Cable1. Connect the 20-pin connector on the interface cable in the USBconnector on the back of the modem. See the figure on page 6 forlocation of the connector.2. Connect the other end of the interface cable in the USB port on yourcomputer. If needed, refer to the manual that came with yourcomputer for location of the USB connector.To Install the Modem and Cradle1. Use the following steps to install the modem and cradle in a desktoparrangement. If you plan to mount the modem and cradle on a wall,skip this step and continue with step 2.a. Place the cradle near the computer and then sit the modem inthe cradle. Refer to the following figure.
8Chapter 2. Installation and RegistrationFrontViewBackViewCradleb. Check that there is enough space (six inches minimum) aroundthe modem for proper air ventilation. Objects should notobstruct the air vents on the back and top of the modem.c. Continue with the instructions in the paragraph “CDInstallation”.2. Complete the following steps to install the cradle and modem.a. Mount the cradle on a wall or other type of supporting structureusing hardware that is appropriate for the mounting surface.Refer to the following figure for location of the two mounting holeson the front of the cradle.b. Install the modem on the cradle by inserting the three clips onthe back of the modem in the clip receivers on the cradle.Refer to the figure above for location of the clip receivers and thefollowing figure for location of three clips on the modem.
Beta Trial – 3G Modem User’s Guide 9Back ViewClipCD InstallationBefore you can begin using your modem, you’ll first need to install the contentsof the CD.The CD includes the items listed below.4 IPWireless PC Software4 Adobe Acrobat Reader4 Internet Explorer4 Netscape NavigatorThe IPWireless PC Software is used with your modem to access the Internet.The installation process allows you to choose which software items will installon your computer. If your computer is not installed with internet browsersoftware, make sure to include either Internet Explorer or Netscape Navigator inthe installation.Some of the documents included on the CD are in PDF (portable documentformat) format. Viewing and printing these documents require that yourcomputer also be installed with Adobe Acrobat Reader.Following installation of the CD, your computer will have the following entriesadded to the Start->Programs menu bar.
10 Chapter 2. Installation and Registration4 IPWireless Softwareo Connect To The Interneto IPWireless Driver Installation Helpo IPWireless Help Systemo IPWireless Home Web pageo IPWireless Registration Web pageo Quick Installation GuideAt the end of the installation process, the newly installed IPWireless PCSoftware can be invoked in order to perform user registration. This IPWirelessPC Software will communicate with the IPWireless 3G Modem and connect youto the IPWireless registration web page using your selected internet browser.The IPWireless PC Software will automatically select IPWireless as yourInternet service provider.To Install the CD1. Insert the CD in the CD-ROM drive on your computer.The Windows operating system should automatically detect the CD and startthe installation program. If the installation program does not automaticallystart, use Windows Explorer to view the contents of the CD and then double-click the “Setup.exe” program to begin the installation.2. Follow the on-screen prompts to install the CD.The screens are shown on the following pages with additionalexplanations where necessary.
Beta Trial – 3G Modem User’s Guide 11If your computer does not have Internet browser software installed, make sure toinclude either Internet Explorer or Netscape Navigator in the installation,otherwise you may use your existing browser
12 Chapter 2. Installation and RegistrationThe use of the IPWireless 3G Modem is subject to agreeing to the LicenceAgreement, which can be viewed in the display window. The installationof the IPWireless PC Software will only proceed if you accept the LicenseAgreement.
Beta Trial – 3G Modem User’s Guide 13Unless you indicate a different drive, files are installed in the following locationon your hard drive: C:\Program Files\IPWireless Inc.\IPWireless PC SoftwareThe files that will be installed are based upon the setup type that you select.The default setup type is Typical. This will install all the necessarysoftware required for you to use the IPWireless 3G Modem.The IPWireless PC Software and other items you selected will install onyour computer in the selected program folder. An icon also installs on yourdesktop for easy access to the Internet and IPWireless PC Software.
14 Chapter 2. Installation and RegistrationThe options that have been selected during installation will be displayedbefore any files are copied from the installation CD. To confirm theinformation press Next.All the options for installing have now been made and the InstallShield willcopy the necessary files to your computer
Beta Trial – 3G Modem User’s Guide 15The software has now been copied to your PC. The installation will nowproceed with the modem detection, configuration and user registration.
16 Chapter 2. Installation and RegistrationIf the installation fails to detect an IPWireless 3G Modem installed, it willpresent the following screen and will ask for a modem entry to be created.Without the modem entry your PC will not be able to communicate with theIPWireless 3G Modem.The method of creating the modem entry is dependant upon the type ofcable you use to connect your PC to the IPWireless 3G Modem.If connected via a USB Cable, then your PC operating system should detectthat new hardware has been added and lead you through the new hardwareinstallation. All necessary PC driver files are provided on the CD-ROM.If connected via a Serial Cable, then you will need to create add a newmodem entry (using the modem driver file on the CD-ROM) and associateit with the PC COM port that the serial cable is plugged in to.The following screen to add the IPWireless 3G Modem will be displayed.
Beta Trial – 3G Modem User’s Guide 17At the end of the CD installation, the InstallShield software will ask if youwish to connect to IPWireless, this will use the newly installed PC Softwareapplication which will start and the Network screen will be displayed whichshows the default access user name and password settings used for theregistration process on the IPWireless web site.
18 Chapter 2. Installation and RegistrationThe application will automatically attempt to make a connection, your Internetbrowser will automatically start and display the New Customer Registration webpage on the IPWireless Registration web site. The registration instructions indescribed in the following section.If a connection cannot be made, the IPWireless PC Software will timeout anddisplay a message indicating the connection attempt has failed. In this case, youwill have the option of trying to connect again. If a message appears stating theinstallation was unsuccessful, exit the software by clicking the Windows closeicon (x) in the upper right hand area of the screen. Finish the installationprocedure and then re-start the software and then click Connect.See Appendix A for additional information.
Beta Trial – 3G Modem User’s Guide 19IPWireless RegistrationTo register with IPWireless you will need to create a new account. TheIPWireless PC Software will detect that no account exist on the PC and willconnect to the IPWireless Registration web pageTo create a new account, click Register Now and proceed to the contact detailregistration page.
20 Chapter 2. Installation and RegistrationWhen you have finished entering your personal details, click Continueto display the Registration: Select Username & Password web page
Beta Trial – 3G Modem User’s Guide 21The required service level must also be selected. The trial onlysupports the bronze service.Select a service plan and then provide a user name and password foryour new account. When you finish, click Continue to display thePayment Details web page. (Not Applicable during Beta Trial)
22 Chapter 2. Installation and RegistrationTrial users do not need to enter any information on the Payment Detailspage. Pressing Continue will take you to the Registration : Confirm Detailsweb page.
Beta Trial – 3G Modem User’s Guide 23Verify the information provided earlier is correct. When you finish,click Continue to display the Registration Success web page.
24 Chapter 2. Installation and RegistrationThe registration process is now complete. Either print the web pageshowing your user name and password or record the information forlater use.Close your browser software and return to the CD installation. ClickFinish to exit the installation program.
Beta Trial – 3G Modem User’s Guide 25To Remove the Installed software3. Insert the CD in the CD-ROM drive on your computer.The Windows operating system should automatically detect the CD and startthe installation program. If the installation program does not automaticallystart, use Windows Explorer to view the contents of the CD and then double-click the “Setup.exe” program to begin the installation.4. Follow the on-screen prompts to remove the CD.Select the Remove option and then press Next>.Note: The operation to remove the IPWireless PC Software will NOTresult in your registered username and password being removed, thusallowing you to re-install the software at a later time and not have to re-register.To Upgrade the Installed softwareTo perform an upgrade of the IPWireless PC Software, perform a removalof the Installed Software and then re-install the IPWireless PC Software.
26 Chapter 3. Using the IPWireless PC SoftwareThe IPWireless PC Software is used in conjunction with your modem to accessand connect to the IPWireless network, the Internet. The connection process issomewhat similar to using a phone line modem. Beyond this similarity, yournew modem is faster when handling data transmissions to and from the Internet.The icon labeled “Connect to the Internet” on your desktop is used to start theIPWireless PC Software. Once the software is running you can connect to theInternet or download software upgrades for your modem and IPWireless PCSoftware from the IPWireless web siteThe following screen appears after double-clicking the “Connect to the Internet”icon. The paragraphs following the screen example below explain how to use thesoftware.Chapter 3Using the IPWireless PC Software
Beta Trial – 3G Modem User’s Guide27The software provides three tabs labeled Network, Devices, and Tools thatdisplay associated screens when clicked.The Network screen shown in the previous figure includes three main groupboxes labeled Network, Signal, and Tools and a button labeled Connect. Thefollowing paragraphs provide a description for each of these items.Network:The Network group box shows the information you provided duringthe registration process. The list box labeled “PLMN to use” provides a list ofcellular base stations you can select if the modem loses communication with theHome Network. PLMN refers to public land mobile network and is a group ofcellular base stations that the modem uses to access and communicate with theIPW Network and Internet. (Only IPW RQ during Trial Phase)Signal:The Signal group box shows the level of the radio signal strengthcurrently used by the modem. Zero indicates poor signal strength while onehundred indicates a strong signal.Battery:This feature is not currently available.Connect:Click this button to connect to the IPWireless network and Internet.When the tab labeled Devices is clicked, a screen similar to the followingappears.
28 Chapter 3. Using the IPWireless PC SoftwareSelect device:If your computer is installed with either an external phone linemodem or an onboard modem card, you can use the “Select device” list box tochoose which modem you want to connect to the Internet with.Clicking the tab labeled Tools displays the screen shown in the followingexample.Check WWW for software upgrade:Click this button to go to theIPWireless web site and download software upgrades for the IPWireless PCSoftware.Upgrade Modem:Click this button to go to the IPWireless web site anddownload software upgrade for your 3G Modem.When you want to disconnect from the IPWireless Network or Internet, click theWindows close icon in the upper right corner of the IPWireless PC Softwarescreens. This will close your online session and exit the software.
Beta Trial – 3G Modem User’s Guide29
30 Appendix A. Tips and TroubleshootingThis chapter includes information on the care and cleaning of your modem andtroubleshooting.Care and Cleaning4 Do not block the modem’s vents.4 Do not let liquid get on or into the modem.4 If the modem will not be used for a long period of time (a day ormore), make sure to turn it off.To clean the case of the modem:4 Remove power from your modem.4 Disconnect the modem’s power plug from the back of the modem.(Pull the plug, not the cord.)4 Wipe the surfaces lightly with a clean, soft cloth slightly dampenedwith water.Do not use aerosol sprays, solvents, or abrasives when cleaning yourmodem. These items may damage the finish of the case.TroubleshootingIf you have a problem with your modem and nothing presented in this manualsolves it, consult the Technical Support information earlier in this manual forinstructions on how to contact IPWireless Technical Support. Do not attempt torepair the modem yourself. Any damage you may cause to the modem will notbe covered by the limited warranty on your modem.Please make sure that your PC operating system is compatible with the approvedoperating systems that are supported by IPWireless (refer to the release notes),Appendix ATips and Troubleshooting
Beta Trial – 3G Modem User’s Guide 31Solutions to common problems related to your modem are as follows:4 The 3G Modem power indicator lights do not come on.Plug the modem into another outlet to check the power. Check that theAC/DC power adapter is securely connected to the modem. If the modemindicator lights are still not working, your modem may have beendamaged. Contact IPWireless Technical Support for assistance.4 Power indicator is on but signal strength indicators are not lit.The modem may not be within the coverage area of the IPWirelessnetwork. Try moving the modem to another area to receive the best signalstrength.4 Power indicator and one or two signal strength indicators are lit.The modem may not be optimally positioned to receive the best signalstrength. Try moving position and orientation of the modem to maximizethe number of illuminated signal indicators.4 The modem disconnects unexpectedly.Try connecting to the Internet again. Also check for loose connectionsbetween the modem and computer or the modem and the AC/DC poweradapter. If the connections seem secure, you may have had a badconnection. Please try again.User Equipment (general)4 3G Modem power indicator does not come on.Plug the 3G Modem into another outlet to check the power. Check that theDC power jack is securely connected into the 3G Modem. If the powerindicator light on the 3G Modem is still not working contact IPWirelessTechnical Support for assistance.
32 Appendix A. Tips and Troubleshooting4 3G Modem Power indicator is on but no signal strength indicatorsare illuminatedFollowing power up, allow about 30 seconds for the 3G Modem tocommunicate with a local base station, at which point there should besome indication of signal strength. If no signal strength is shown, andparticularly if this is the first time you have tried to use the equipment andhave never seen any signal strength indicators illuminated, then it isprobable that the 3G Modem may not be within the coverage area of theIPWireless network. Try moving the 3G Modem nearer to a window andchange its orientation to see if the signal strength is appears. The 3GModem should be fully functional provided that at least one signalstrength indicator is illuminated. 4 3G Modem Power indicator is on, adequate signal strength isshown, and the PCDialler status bar indicates that the 3G Modem iscommunicating, but PCDialler reports errors when connection to thenetwork is attempted.Connection to the IPWireless network involves a number of activities andchecks that may result in the connection not being establishedsuccessfully.Firstly, check that the ISP username and password that you are using arethe ones that were agreed with the ISP, including case sensitivity.The IPWireless server does not allow a second connection to the networkwith the same IPWireless username and password at the same time. Onrare occasions, the server will not receive the message that tells it that theprevious session has terminated, and there is a timeout of a few minutesbefore the server will accept a subsequent connection. If you recently hada successful connection, then try waiting for a few minutes before retrying. User Equipment (Connected via USB interface)4 3G Modem Power indicator is on, adequate signal strength isshown, but PCDialler status bar reports “Modem not responding”Make sure the PCDialler software is not running on the PC.Ensure that the 3G Modem is connected to the PC via the USB cableprovided, and confirm that the cable is not damaged in any way.
Beta Trial – 3G Modem User’s Guide 33Check that the USB interface to the 3G Modem is functional byperforming the following steps, otherwise contact IPWireless TechnicalSupport for assistance.Click the PC Start Button and choose “Settings/Control Panel”.Double click the “System” icon and select the “Device Manager” option.Double-click the USB Root Hub entry in the list and then click on the“Power” tab.A list of the USB devices connected to the PC should now be displayed,together with the current consumption of the device.Confirm that there is an entry for the IPWireless 3G Modem, and that thecurrent consumption is in the range of 50mA to 500mA.If no entry exists for the IPWireless 3G Modem , there is a fault with theUSB cable or the 3G Modem itself.Check that the modem is correct setup to use the USB COM port1. Click the PC Start Button and choose “Settings/Control Panel”.2. Double click the "Modem" icon from the Control Panel on thePC.3. Confirm that an entry exists in the list of modems, called“IPWireless 3G Modem”4. Verify that the “IPWireless 3G Modem” is attached to the COMport associated with your USB cable.5. Under Windows 98, you will need to click on the “Properties”for the IPWireless Modem in order to view the COM portsettings.Start the PCDialler application (either via the shortcut on the desktop, orvia the start button (Start/Programs/IPWireless Software/Connect to theInternet)Remove and restore power to the 3G Modem. Check the status bar, at thebottom of the PCDialler main screen. Allow 30 seconds, and you shouldsee a status line of the form “Modem version: +CGMR Vx.x.x”.
34 Appendix A. Tips and TroubleshootingIf the status bar instead still reports “Modem not responding”, terminatethe PCDialler application, remove the USB cable and then delete themodem entry from the list of modems. If possible, remove any otherunrelated modem entries in the list. Plug the USB cable back in, and thePC Plug & Play functionality should then operate to allow you to recreatethe modem entry. Again, power cycle the 3G Modem and restart thePCDialler application.If the 3G Modem still refuses to communicate with the PCDialler, thencontact IPWireless Technical Support for assistance. User Equipment (Connected via Serial Interface)4 3G Modem Power indicator is on, adequate signal strength isshown, but PCDialler status bar reports “Modem not responding”Make sure the PCDialler software is not running on the PC.Ensure that the 3G Modem is connected to the PC COM port via the serialcable provided, and confirm that the cable is not damaged in any way.Check that you do not have any other applications running on the PC thatmay have already attached to the COM port to which the 3G Modem isconnected.Check that you have a valid modem driver.1. Click the PC Start Button and choose “Settings/Control Panel”.2. Double click the "Modem" icon from the Control Panel on the PC.3. Confirm that an entry exists in the list of modems, called“IPWireless 3G Modem”4. Verify that the “IPWireless 3G Modem” is attached to the COMport associated with your serial cable.5. Under Windows 98, you will need to click on the “Properties” forthe IPWireless Modem in order to view the COM port settings.Start the PCDialler application (either via the shortcut on the desktop, orvia the start button (Start/Programs/IPWireless Software/Connect to theInternet))Remove and restore power to the 3G Modem
Beta Trial – 3G Modem User’s Guide 35Check the status bar, at the bottom of the PCDialler main screen. Allow30 seconds, and you should see a status line of the form “Modem version:+CGMR Vx.x.x”.If the status bar instead still reports “Modem not responding”, terminatethe PCDialler application, remove the PC serial cable and then delete themodem entry from the list of modems. If possible, remove any otherunrelated modem entries in the list. Plug the serial cable back in, and thenmanually install the IPWireless modem file (.inf file). This file is presenton the installation disk and also usually to be found in the<drive>:\Program Files\IPWireless Inc\IPWireless PC Software directory.To install the modem, click on the “Add…” button on the Modem ControlPanel screen and follow the instructions to browse for the file. Again,power cycle the 3G Modem and restart the PCDialler application.If the 3G Modem still refuses to communicate, try rebooting the PC andthen restart the PCDialler application. The reboot is suggested becauseoccasionally, the COM port that the PCDialler and the 3G Modem areusing can become “locked up” and cannot be freed until the PC isrebooted.If the status bar still reports “Modem not responding”, then contactIPWireless Technical Support for assistance.Other Issues4 Unable to connect to the IPWireless NetworkThe 3G Modem may not be able to successfully establish or maintaincontact with the IPWireless server for a number of reasons- The 3G Modem may be out of range of the nearest base station – trythe measures described above to improve the signal strength- If you see the error message, “IPW Access denied because accessusername and/or password is invalid”, then the network no longerrecognises the IPWireless access identifiers that you gave yourself whenyou registered. Contact IPWireless Technical Support for assistance.
36 Appendix A. Tips and Troubleshooting- If you see the error message, “ISP Access denied because accessusername and/or password is invalid”, then you are attempting to gainaccess to your ISP provider with an invalid ID. These parameters are heldas a “phonebook entry”. In order to view and modify these parameters,start up your browser and click on “Tools/Internet Options/Connections”(for Internet Explorer) to view the phonebook entries, and highlight the‘ipwireless’ entry. Click on the Settings button to view the ISP usernameand password and modify if necessary. Also click on the “Properties”button and examine the phone number. This must be set to *99#. If thephone number is set differently, you may see the error message,“Disconnection or failed connection. The port was disconnected by theremote computer”. If you continue to have problems accessing thenetwork, please contact IPWireless Technical Support.- If you see the error message, “No answer” when a connection to thenetwork is attempted, this may be because the network thinks the useralready has an active connection. If this is not the case, it may also occurif the network failed to see the termination message from the previoussession (and so thinks the previous session is still active). In this situation,the network should detect that the session is no longer active within acouple of hours, so try 4 Registration fails because the PC does not accept “Cookies”When you register with IPWireless, you provide an IPWireless usernameand password that the IPWireless network uses to identity you when yousubsequently connect. For your convenience, these attributes are storedwithin the PC so that you do not need to enter them manually. This isachieved by the registration server sending your PC a small file, called acookie, which contains the information. In order for the registrationprocess to complete successfully, you must configure your browserapplication (Internet Explorer or Netscape) to accept cookies. Onceregistration has completed, you may disable receipt of cookies again, ifdesired.Within Internet Explorer, select Tools / Internet Options / Security fromthe main menu and then select the Custom Level button for the “Internetzone”. Scroll down the list of options and click on the button to “enablecookies that are stored on your computer”. For Internet explorer, this is infact the default setting.
Beta Trial – 3G Modem User’s Guide 37Netscape Navigator has similar settings for the control of cookies. Referto the Help system on the browser for details. 4 Check WWW for Software Upgrade” fails to download the upgradefileThe IPWireless system allows the 3G Modem and the PCDialler to haveits application software upgraded with the minimum of user interaction.The purpose of the upgrade is typically to supply additional functionalityand to provide bug fixes. Subscribers would normally be notified of theexistence of an upgrade by checking the IPWireless web site (see therelease notes for the actual web site address). One change that could bemade to the 3G Modem would be to indicate to the user directly, perhapsby means of a flashing LED, that a new upgrade was available. Thischange would, of course, be provided in a software upgrade!If the download of the software upgrade aborts before the progressindicator has even appeared, this may be because a more recent load is notavailable on the IPWireless server. Alternatively, it may be that theIPWireless server is temporarily unavailable. Try checking for thedownload in a day or two.If the download aborts before the progress indicator reaches completion,then it is likely that the wireless link to the base station has been lost. Tryusing the web browser to check if a connection to the IPWireless serverstill exists. If it does, then repeat the WWW software upgrade procedureagain. If not, close down the PCDialler application, and restart it, thenreconnect to the IPWireless server and try the download again.
38 Appendix A. Tips and Troubleshooting4 Unable to save downloaded upgrade file to diskThe file that is downloaded from the IPWireless server when the “checkWWW for Software Upgrade” button is pressed, is a compressed, self-extracting WinZipTM file. This .exe file is written to the “Upgrade”directory under the IPWireless PC Software directory. If, for any reason,you do not have write access to the Upgrade directory, then the PCDiallerapplication will be unable to save the file. Use Windows Explorer tohighlight the <drive>:\Program Files\IPWireless Inc\IPWireless PCSoftware\Upgrade directory (this may be different if you specified analternate location during installation), then right click on the directory iconto examine the properties. Make sure that the read-only attribute is nothighlighted.Check that you have sufficient disk space available to store thedownloaded file and the files that are automatically unzipped from thisdownloaded file. You should typically allow 10Mbyte. 4 “Upgrade Modem” fails to complete successfullyOnce the new software upgrade has been received over the air from theIPWireless server and stored on the hard disk of the PC, it must now betransferred to the 3G Modem. This is achieved by clicking on the“Upgrade Modem” button. Note that the 3G Modem is unable to receive anew software load from the PC whilst an active connection to theIPWireless still exists, so if an active session is in progress, go to the mainscreen and click on the Disconnect button before performing the upgradeWhen the download to the 3G Modem commences, there is an initialpause of about half a minute whilst the non-volatile memory inside the 3GModem is erased, ready for the new load. During this time, the 3GModem Tx LED may be illuminated. This behaviour is normal.
Beta Trial – 3G Modem User’s Guide 39The download can take a considerable time to complete (up to 45 minutesif the serial cable is used, and about half an hour for the USB cable). Thesoftware image is downloaded to the 3G Modem as a sequence of software“records”, and each record must be saved in the 3G Modem non-volatilememory before the next record is transferred. If the procedure abortsbefore the transfer to the 3G Modem is complete, this may be due to atemporary source of electrical interference that may have disrupted the 3GModem. Remove and restore power to the 3G Modem and repeat theUpgrade 3G Modem procedure. If the transfer fails again, take a note ofthe 3G Modem version number (reported on the status bar of the PCDialler) and then contact IPWireless technical support.
40 Appendix B. Technical SpecificationsPhysicalHeight (antenna down)...........................150 mm (5.91 inches)Width ............................................... 130 mm (5.122 inches)Depth.................................................30 mm (1.182 inches)Weight ..........................................250 grams (8.825 ounces)IndicatorsSignal (4)................................................................ amberPower......................................................................... redOnline ..................................................................... greenTransmit .................................................................amberReceive................................................................... amberPowerAC/DC Power Adapter:Current .............................................................3.60AAC input voltage.......................................... 100V-240VDC output voltage ................................................ 6.0VCable ............................................. 2m length (6.56 ft.)Appendix BTechnical Specifications
Beta Trial – 3G Modem User’s Guide 41EnvironmentalTemperature:Normal.............................+15°C to +35°C (59°F to 95°F)Extreme (short periods)......-10°C to +55°C (14°F to 131°F)Storage............................-20°C to +65°C (-4°F to 149°F)Relative humidity:Operating ................................................. 25% to 75%Extreme ................................................... 25% to 75%Maximum vibration:Operating ..............5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 HzExtreme .................20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz,................................................thereafter –3dB/OctaveIntegral AntennaFrequency of operation.................................2.5 to 2.686 GHzImpedance: ................................................50 ohms nominalOmni-directional gain: ................................................. 2 dBiPolarization: .......................................... vertical or horizontalInput return loss: ........................... -10dB nominal across bandMaximum power: .....................................................22 dBmVSWR:........................................................................1.7Size:Length: ........................................ 65 mm ( 2.56 inches)Width:.............................................20 mm (.81 inches)Depth: ............................................5 mm (.198 inches)
42 Appendix B. Technical Specifications
http://www.ipwireless.com/San Bruno CAAll Materials, Modems, Parts, Information, Surveys, Property of CompanyPart No. IPW-0029 March, 2001

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