General Dynamics Broand P1BAP Broadband Modem User Manual

General Dynamics Broadband, Inc. Broadband Modem Users Manual

Users Manual

[IPWireless] Broadband Modem User Guide – Draft v.3 1Model AP Broadband ModemUser Guide – Draft Version 3June 29, 2001
[IPWireless] Broadband Modem User Guide – Draft v.3 2Information in this document and the products described are subject to change without notice.© 2000-2001 [IPWireless], Inc. All rights reserved.Reproduction, alteration, or distribution in any manner whatsoever without the written permission of[IPWireless] Inc., is strictly forbidden.Trademarks used in this text: the [IPWireless] logo, icon, and [IPWireless] Broadband Modem aretrademarks of [IPWireless], Inc.; Microsoft, Windows, and Windows NT are registered trademarks ofMicrosoft Corporation.Other trademarks and trade names may be used in this document to refer to either the entities claimingthe marks and names or their products. [IPWireless], Inc., disclaims any proprietary interest intrademarks and trade names other than its own.Printed in the U.S.A.June 2001 Part No. IPW-0029
[IPWireless] Broadband Modem User Guide – Draft v.3 3Table of ContentsIntroduction........................................................................................................................................6Technical Support.............................................................................................................................................6Chapter 1 – Safety and Care Instructions.............................................................8Safety Guidelines for Power Connection.........................................................................................................8Safety Guidelines for the [IPWireless] Broadband Modem.............................................................................8Exposure to Radio Frequency Signals..............................................................................................................9RF Safety Information...................................................................................................................................9FCC Radio Frequency Interference Statement...........................................................................................9Electronic Emission Notice............................................................................................................................9Care and Cleaning Guidelines..........................................................................................................................9Chapter 2 - Getting Started...............................................................................................11Required Equipment.......................................................................................................................................11Package Contents............................................................................................................................................11Computer Interface Cable...............................................................................................................................11AC Power Adapter .........................................................................................................................................11Installation CD................................................................................................................................................11Quick Start Guide...........................................................................................................................................11Other Informational Material.........................................................................................................................11Key Areas on Your [IPWireless] Broadband Modem....................................................................................13Chapter 3 – Installation and Registration...........................................................15Support the [IPWireless] Broadband Modem Using the Stand......................................................................15Connect the AC Power Adapter .....................................................................................................................15Find the Best Radio Signal.............................................................................................................................16Install the [IPWireless] PC Software..............................................................................................................17Copying the Modem Driver Files ..................................................................................................................21USB Cable Connection...................................................................................................................................21RS-232 Serial Cable Connection....................................................................................................................22Connect the RS-232 Serial Cable...................................................................................................................24Perform Registration.......................................................................................................................................24
[IPWireless] Broadband Modem User Guide – Draft v.3 4Chapter 3 – Connect to the Internet.........................................................................26Establish Connection to the Internet...............................................................................................................27Appendix A – Troubleshooting Tips.........................................................................28Troubleshooting Tips......................................................................................................................................28THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE...............................................28NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE [IPWIRELESS] BROADBAND MODEMDISPLAY.........................................................................................................................................................28ONLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED.......................................................29THE [IPWIRELESS] BROADBAND MODEM DISCONNECTS UNEXPECTEDLY .......................................29THE [IPWIRELESS] BROADBAND MODEM SPEED IS NOT FAST ENOUGH ............................................29There are several conditions that can result in slower access speed that are not related toyour [IPWireless] Broadband Modem’s performance:....................................................................29REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”............................................30THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN..............................................30THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITORSCREEN BUT A RADIO SIGNAL IS PRESENT ...............................................................................................30Error Messages.............................................................................................................................................30INVALID PASSWORD....................................................................................................................................30NO ANSWER .................................................................................................................................................30[IPWIRELESS] BROADBAND MODEM NOT RESPONDING......................................................................30Appendix B – Battery Information.............................................................................................................32Internal Battery...............................................................................................................................................32Battery Safety Guidelines...............................................................................................................................32Appendix C – Frequently Asked Questions.......................................................33Appendix D – [Technical Specifications]..............................................................35Regulatory Information.........................................................................................................37
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[IPWireless] Broadband Modem User Guide – Draft v.3 6IntroductionCongratulations on your selection of the [IPWireless] Broadband Modem. Your[IPWireless] Broadband Modem is designed to give you exceptional performancecombined with easy installation and operation. Please read all safety and careinstructions in Chapter 1 before installing your [IPWireless] Broadband Modem for thefirst time.The [IPWireless] Broadband Modem is a portable, wireless, cellular device that provideshigh-speed access to the Internet and offers high-bandwidth data downloads, uploads,and web browsing when connected to networks authorized for use with the [IPWireless]Broadband Modem.The design of the [IPWireless] Broadband Modem is based on the standards of thelatest third generation cellular communication technology, commonly known as 3Gtechnology. The [IPWireless] Broadband Modem doesn’t require an outdoor antenna,telephone jack, or additional home or office wiring. What's more, the [IPWireless]Broadband Modem connects to the Internet through radio access -- you will neverencounter dial-up busy signals or need to install an extra line to access the Internet anduse the telephone at the same time.The speed at which your [IPWireless] Broadband Modem will perform is dependent uponthe radio signal quality available and the [IPWireless] service level that you select.Information on how to determine and boost the signal quality is located in Chapter 3. Ofcourse, your [IPWireless] Broadband Modem can only connect to systems authorized foruse with [IPWireless] equipment. Service is not available in all areas; consult yourInternet Service Provider (ISP) for details.The [IPWireless] Broadband Modem is USB (Universal Serial Bus) compatible. USB is a“plug and play” interface between a computer and an add-on device, such as a modemor printer, eliminating the need to add an adapter card. The USB also provides a tricklecharge to the internal battery of the [IPWireless] Broadband Modem.Technical SupportThis User Guide provides you with step-by-step instructions on how to install and useyour [IPWireless] Broadband modem. However, if you need assistance, contact[IPWireless] Technical Support in any of the following ways:Telephone: Customer Service:[1-800-xxx-xxxx]Technical Support:[1-800-xxx-xxxx]Email: [techsupport@ipwireless.com]Fax: [xxx- xxx-xxxx]
[IPWireless] Broadband Modem User Guide – Draft v.3 7Mail: [IPWireless]Technical Support
[IPWireless] Broadband Modem User Guide – Draft v.3 8Chapter 1 – Safety and Care InstructionsBefore using your [IPWireless] Broadband Modem for the first time, please read andfollow all warnings, safety, care, cleaning, and operating instructions on the [IPWireless]Broadband Modem label and in this guide. These guidelines will help protect your[IPWireless] Broadband Modem from potential damage and ensure your personal safety.Safety Guidelines for Power Connectiono Danger - Do not place or use the [IPWireless] Broadband Modem near anybody of water such as a bathtub. Accidental immersion can result in electricshock.o Danger - Never alter the AC adapter or plug. If the plug will not fit into theelectrical outlet without force, contact a qualified electrician to install a properoutlet.o Connect the AC adapter to 120V or 240V electrical outlets only.o To reduce the risk of damage, always remove each end of the power cableby pulling the plug rather than the cable.o Do not allow anything to rest on the power cable.o Do not position the power cable in any area where people will step on it.o Do not use the [IPWireless] Broadband Modem if the power cable becomesfrayed or damaged in any way. Call [IPWireless] Customer Service Supportat [1- 800-xxx-xxxx].o Do not overload the power outlet. Power overloads are often caused by toomany electrical devices connected by extension cords and can result inelectric shock or fire.o See Appendix B for important safety information about the internal battery.Safety Guidelines for the [IPWireless] Broadband Modemo Do not attempt to disassemble the [IPWireless] Broadband Modem; doing somay expose you to unsafe conditions. The [IPWireless] Broadband Modemdoes not contain consumer serviceable components. Service should beperformed by the [IPWireless] Service Center only. Contact [IPWireless]Customer Service to find the nearest [IPWireless] Service Center.o Position the [IPWireless] Broadband Modem so that it is protected from fallingobjects.o Do not allow liquids to spill on or into the [IPWireless] Broadband Modem.o Do not expose the [IPWireless] Broadband Modem to extreme hot (over 131°F) or cold (under 14° F) temperatures.o Do not leave the [IPWireless] Broadband Modem in a motor vehicle parked indirect sunlight for more than fifteen minutes.o Do not expose the [IPWireless] Broadband Modem to open flames.o Do not alter the antenna or substitute any other antenna. Doing so may beunsafe.o Switch your [IPWireless] Broadband Modem off when near medicalequipment, fuel, chemicals, a potentially explosive atmosphere such as agasoline station, or when in an area in which blasting is in progress. Also,switch it off when on an aircraft. Follow any other rules, regulations, orposted notices that apply to the use of electronic or radio equipment.
[IPWireless] Broadband Modem User Guide – Draft v.3 9o Before using the [IPWireless] Broadband Modem near a pacemaker or similardevice, consult a physician or the device manufacturer for more information.In any event, do not use the [IPWireless] Broadband Modem within 6" (20cm) of a pacemaker or similar device.o Do not use the [IPWireless] Broadband Modem when you need to payattention to other activities. For example, never use it while driving or whilesupervising or operating machinery.o The [IPWireless] Broadband Modem, like any other wireless communicationsdevice, cannot guarantee a connection in all circumstances. Do not rely on itfor matters where a connection is essential.Exposure to Radio Frequency SignalsRF Safety InformationTo comply with FCC radio frequency exposure guidelines set forth in 47CFR1.1307 and 1.1310 a minimumseparation distance of 20 cm (8 inches) is required between the Model AN modem and all persons.FCC Radio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant toPart 15 of the FCC rules. These limits are designed to provide reasonable protection against harmfulinterference when the modem is operated in a residential environment. This equipment generates, uses, andcan radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,may cause harmful interference in which case the user will be required to correct the interference at his ownexpense.Electronic Emission NoticeThis device complies with Part 15 of the FCC rules. Operation is subject to the following condition:1. This device may not cause harmful interferenceCare and Cleaning Guidelineso Use a soft, clean cloth slightly moistened with water and wipe the outsidesurface of the [IPWireless] Broadband Modem only.o Do not use aerosol sprays, solvents, or abrasives when cleaning your[IPWireless] Broadband Modem. These items may scratch the surface ordamage the interior components of the [IPWireless] Broadband Modem.o To avoid the risk of electric shock, always unplug the [IPWireless] BroadbandModem from the AC power outlet before cleaning it.o Avoid dropping, shaking or striking the [IPWireless] Broadband Modem. Thismay damage its components.
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[IPWireless] Broadband Modem User Guide – Draft v.3 11Chapter 2 - Getting StartedRequired EquipmentTo install and use your [IPWireless] Broadband Modem, you will need an IBM-compatible computer with the following configuration:• Operating System: Windows 98, Windows 2000 or Windows ME• CD-ROM drive• USB port or RS-232 Serial port• A minimum of 10 Mbytes of available disk space on your hard drivePackage ContentsIn addition to this User Guide, the following items are included in the [IPWireless]Broadband Modem package:Computer Interface CableA USB computer interface cable is included with your [IPWireless] Broadband Modem.Use this cable to connect the [IPWireless] Broadband Modem to your computer. Ifneeded, refer to your computer manual for the location of a USB port. If your computerdoes not have a USB port, an optional RS-232 Serial cable can be purchased separatelyfrom your local electronics store. The serial cable maximum data rate is 230.4Kbps.AC Power AdapterThe AC power adapter provides power to the [IPWireless] Broadband Modem. Thepower adapter plugs into a 120V or 240V AC power outlet. The pin end of the powercable plugs into the power jack located on the side of the [IPWireless] BroadbandModem. Do not use any power adapter other than the one provided with your[IPWireless] Broadband Modem.Installation CDThe installation CD includes the [IPWireless] PC Software, a choice between twoInternet browsers, Adobe Acrobat Reader, and an Adobe PDF version of this guide.Quick Start GuideThe Quick Start Guide will aid you in setting up your [IPWireless] Broadband Modemquickly. You may want to include the Quick Start Guide when you pack your modem forportability.Other Informational MaterialYour [IPWireless] Broadband Modem packaging may contain additional informationalmaterial pertaining to the use or care of the [IPWireless] Broadband Modem within yourservice area. Please review all such information carefully before using the [IPWireless]Broadband Modem.
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[IPWireless] Broadband Modem User Guide – Draft v.3 13Key Areas on Your [IPWireless] Broadband ModemFigure 1 below identifies key areas on the [IPWireless] Broadband Modem. Pleasereview this information before you begin the installation.Figure 1! Battery Indicator (6 Bars)The six battery bars at the top of the [IPWireless] Broadband Modem display indicate thecharge level. When the battery is fully charged, all six bars will be fully illuminated. Eachbar represents a sixth of the charge available. The bar indicating the highest charge ison the far right, and the bar indicating the lowest charge is on the far left. When thebattery capacity drops below 10%, the battery indicator will flash." Base Station Search Indicator (4 Spirals)#AntennaVerticalposition$ PowerButton% Signal Strength andTransmit & ReceiveIndicator (5 Rings)! Battery Indicator(6 Bars)& Built-inStand' PC Interface CableConnection( DC Power Jack" Base Station Search Indicator (4 Spirals)) ConnectionStatus Indicator(2 Ovals)
[IPWireless] Broadband Modem User Guide – Draft v.3 14When the modem is searching for a base station, the four outside spirals on theouter center of the display will illuminate in a clockwise direction. Each spiral willilluminate for one second on and three seconds off during the base station searchprocess.% Signal Strength and Transmit and Receive Indicator (5 Rings)The five rings on the inner center of the display indicate the radio signal strength.When the center ring (or dot) is illuminated, you have the minimum signal strengthrequired to transmit and receive data. Each subsequent ring indicates increasingsignal strength. When all five rings are illuminated, you can transfer data at themaximum speed of the [IPWireless] Broadband Modem, or at the service level youselect. The rings also show data transmit and receive activity. The rings will flickerwhen data is transferring.$ Power ButtonPress the power button for one second to turn the modem on. The inner oval of theConnection Status indicator (IPW logo) will illuminate when the unit is ON. Thedisplay will go into a power-saving dimmed mode after two minutes. TheConnection Status indicator flashes at a low rate to show that it is still on.) Connection Status Indicator (2 Ovals)The two oval rings with the IPW logo show the connection status. The inner oval will beilluminated when a base station has been located. The outer oval will illuminate whenyou are connected to the Internet.( DC Power JackThe pin end of the power cable plugs into the DC power jack located on the side of the[IPWireless] Broadband Modem.& Built-in StandThe built-in stand on the back of the unit supports the [IPWireless] BroadbandModem.' PC Interface Cable ConnectionThe 20-pin connector on the USB or RS-232 cable plugs into the PC port on the side ofthe modem.# AntennaRaise the antenna to its vertical position to connect the PC Interface Cable. When theantenna is vertical, it receives signals equally in all directions. Place the antenna in thevertical position (as shown in Figure 1) when the [IPWireless] Broadband Modem is inuse, and in the down position (adjacent to the body of the [IPWireless] BroadbandModem) when not in use. Do not force the antenna beyond its vertical position.
[IPWireless] Broadband Modem User Guide – Draft v.3 15Chapter 3 – Installation and RegistrationThis chapter explains how to install the software, register your user information, andoperate your [IPWireless] Broadband Modem. The instructions explain how to:o Support the [IPWireless] Broadband Modem using the built-in stand.o Plug the power cable into the [IPWireless] Broadband Modem and AC poweroutlet.o Connect the computer interface cable between the computer and the[IPWireless] Broadband Modem.o Position the [IPWireless] Broadband Modem in an area that provides the bestradio signal.o Install the [IPWireless] PC Software from the CD.o Configure your [IPWireless] Broadband Modem on your PC.o Register your user information on the [IPWireless] web site.o Connect to the Internet.Support the [IPWireless] Broadband Modem Using the StandOn the lower back panel of the [IPWireless] Broadband Modem is a removablebattery cover, which incorporates a stand that supports the [IPWireless] BroadbandModem. Complete the following steps to support the [IPWireless] BroadbandModem using the built-in stand:1. Insert your index finger into the slot at the top of the battery cover.2. Gently pull the stand toward you until it locks in position. See Figure 2below.3. Set the [IPWireless] Broadband Modem on a flat surface, such as a desk orwindowsill, but avoid direct sunlight.Figure 2Connect the AC Power Adapter1. Plug the pin end of the power cable into the DC power jack located on theside of the [IPWireless] Broadband Modem as shown in Figure 3 below.
[IPWireless] Broadband Modem User Guide – Draft v.3 16Figure 3Note:Before connecting your [IPWireless] Broadband Modem to a powersource in the next step, you may want to consider using a power surge protector.A surge protector is designed to protect electronic devices from electrical surgesand lightning strikes that may damage your computer or modem. If you don’thave a surge protector, contact your local computer or electronics retailer forfurther details.2. Plug the AC power adapter into a 120V or 240V AC power outlet.Find the Best Radio Signal1. Place the [IPWireless] Broadband Modem near your computer and press thepower button for one second to turn it on.2. Your [IPWireless] Broadband Modem will perform a short self-test that willlast for approximately five seconds. The [IPWireless] Broadband Modemwill search for the best radio signal and then display the signal strength onthe inner center of the modem display.3. When the self-test is complete, the power and battery indicators on thedisplay will illuminate. If these indicators flash on and off, there may be aproblem with the [IPWireless] Broadband Modem. Call [IPWireless]Technical Support. Note: The display will dim after two minutes to conservebattery life -- this is normal. A momentary press of the power button willrestore the brightness of the display.4. The [IPWireless] Broadband Modem will ‘search’ for a base station, in amanner similar to a cellular phone. When the modem is searching, the fouroutside spirals in the center of the display will illuminate in a clockwisedirection. Each spiral will illuminate for one second on and three seconds offduring the base station search process.
[IPWireless] Broadband Modem User Guide – Draft v.3 175. Observe the five signal indicators (rings) on the inner center of the[IPWireless] Broadband Modem display to help you determine when the[IPWireless] Broadband Modem has located a radio signal. Adjust theposition of the [IPWireless] Broadband Modem until the center ring isilluminated. This is similar to moving an FM radio to receive the best soundquality. When the center ring (or dot) is illuminated, you have the minimumsignal strength required to transmit and receive data. Each subsequent ringindicates increasing signal strength. When all five rings are illuminated, youcan transfer data at the maximum speed of the [IPWireless] BroadbandModem, or at the service level you selected. See Figure 4 below.Figure 43. Continue to adjust the position of the [IPWireless] Broadband Modem toachieve the strongest radio signal possible from your location. Tip: Placingthe [IPWireless] Broadband Modem near a window can boost the signalstrength.4. If only one or two signal strength indicators illuminate, refer to thetroubleshooting section in Appendix A.5. You are now ready to install the [IPWireless] PC Software. Note: Install the[IPWireless] PC Software before connecting the Computer Interface Cable.Install the [IPWireless] PC SoftwareThe CD contains the applications listed below:o [IPWireless] PC Softwareo Adobe Acrobat Readero Microsoft Internet Explorer 5Center Ring (or dot)
[IPWireless] Broadband Modem User Guide – Draft v.3 18o Netscape Navigator 4.75 Note: You are not entitled to receive any support,warranty, or documentation associated with Netscape Navigator 4.75 fromNetscape unless you have paid for such support, warranty, or documentation.You may purchase such support from Netscape by accessing the followingweb site: http://help.netscape.comNote: You can make selections on some of the installation screens. For example, if yourcomputer is not already installed with Internet browser software or you have an olderversion of the browser software, you can choose from either Microsoft Internet Explorer5 or Netscape Navigator 4.75 during the installation.Some of the documents included on the CD are in Adobe Acrobat PDF (PortableDocument Format). Viewing and printing these documents requires that you have AdobeAcrobat Reader installed on your computer. Adobe Acrobat Reader will installautomatically during the CD Typical installation.Once the software is installed, your computer will have the following entries listed in thefile location you selected on your hard drive.o [IPWireless] Softwareo Connect To The Interneto [IPWireless] Driver Installation Helpo [IPWireless] Help Systemo [IPWireless] Home Web pageo [IPWireless] Registration Web pageo Quick Start GuidePlease be sure that you have a minimum of 10 Mbytes of available disk space on yourhard drive before you begin the installation. The [IPWireless] PC Software employs anInstallShield Wizard that will guide you through the installation process. This User Guidedescribes each screen briefly and depicts the actual screens when you can make achoice of applications to install.1. Close all programs that may be running on your PC and then insert the CDinto the CD-ROM drive on your computer. The Windows operating systemshould detect the CD and start the installation program. If the installationprogram does not start automatically, open Windows Explorer or MyComputer and select your CD drive to view the contents of the CD. Double-click the ‘Setup.exe’ program to begin the installation. The InstallShieldWizard will now guide you through the installation screens described on thefollowing pages. Follow the on-screen prompts to complete the installation.2. If your computer has a video player installed, a short video will play forabout 15 seconds.3. Following the video, the IPWireless PC Software Welcome screen willdisplay.4. Welcome to the InstallShield Wizard for [IPWireless] PC Software - TheInstallShield Wizard will prompt you through each step of the installationprocess. Click ‘Next’ on each screen to continue.
[IPWireless] Broadband Modem User Guide – Draft v.3 195. Select the Software to Install - If you do not have Internet browsersoftware installed on your computer or you wish to upgrade to the versionprovided with the [IPWireless] PC software, select either Microsoft InternetExplorer 5 or Netscape Navigator 4.75 on the installation screen shownbelow. Otherwise, select Existing Internet browser. Note: When youchoose to install either of the browser applications, you will be prompted torestart your computer. After the restart, you will need to start the[IPWireless] PC Software installation again; open Windows Explorer or MyComputer and select your CD drive to view the contents of the CD. Double-click the ‘Setup.exe’ program to begin the installation. When you reach thescreen below (Figure 5), click on Existing Internet browser.Figure 5
[IPWireless] Broadband Modem User Guide – Draft v.3 206. License Agreement - The use of the [IPWireless] Broadband Modem issubject to acceptance of the License Agreement. Scroll through the displaywindow to read the entire agreement. The installation of the [IPWireless] PCSoftware will proceed only if you accept the License Agreement. If you wanta printed version of the License Agreement, use the Print function on yourbrowser before you click the ‘Accept’ button. Click ‘Accept’ to continue.7. Choose Destination Location - Unless you choose a different drive, files fromthe CD will install in the following location on your hard drive: C:\ProgramFiles\[IPWireless] Inc.\[IPWireless] PC Software. Click on the ‘Browse’ button tochoose a different location on your hard drive.8. Setup Type - The particular files that will install are based upon the SetupType that you select. See Figure 6 below.o Typical – This is the default and recommended Setup Type and includes themaximum level of software installation; PC software, help files,documentation, and all other applications.o Custom – This is the middle level of software installation. It includeseverything you need to use the [IPWireless] Broadband Modem, but does notinclude Adobe Acrobat Reader. Choose this Setup Type if you have diskspace limitations.o Compact – This is the minimum level of software installation necessary tooperate the [IPWireless] Broadband Modem. It does not include any otherapplications such as browser software and help files. Choose this Setup Typeonly if you have very limited disk space and are certain that you do not needany other applications.Figure 69. Select a Program Folder - The [IPWireless] PC Software and the otheritems you selected will install on your computer in the program folder youselected previously. A shortcut icon labeled Connect to the Internet alsoinstalls on your desktop for quick access to the Internet. Note: If yousubsequently delete, move, or rename the original file, the shortcut will nolonger work.
[IPWireless] Broadband Modem User Guide – Draft v.3 2110. Start Copying Files - The options that you selected during the installationwill display before any files are copied from the installation CD. To confirmthe information click ‘Next’.11. Copying Files - All installation options have now been made and theInstallShield Wizard will copy the necessary files to your computer.12. Completing the Installation - The software has now been copied to yourPC. The installation will proceed with [IPWireless] Broadband Modemdetection, configuration, and user registration. Click ‘Next’ to view the‘Readme.txt’. Click the Windows close icon (x) in the upper right corner ofthe screen to close the ‘Readme.txt’ and continue with the next step to copythe modem driver files.Copying the Modem Driver FilesThe installation will now copy the necessary modem driver files to your computer,so that your PC will detect the [IPWireless] Broadband Modem when you install thecomputer interface cable. A number of information boxes will display, indicating theprogress of the modem driver installation. The final information box will prompt youto connect the computer interface cable to the [IPWireless] Broadband Modem andyour computer.USB Cable ConnectionIf you are connecting via a USB cable, your computer operating system shoulddetect that new hardware has been added and automatically plug and play themodem device. The plug and play function adds the [IPWireless] BroadbandModem to your PC and may take approximately 1 minute to complete. During thistime, a number of plug and play messages will display confirming that newhardware has been found and that the software for the [IPWireless] BroadbandModem is being detected. After the plug and play is finished, click the ‘OK’ buttonand connect the USB Cable.1. Plug the 20-pin connector on the USB cable into the PC port on the side ofthe modem as shown in Figure 7 below.2. Connect the other end of the USB cable into a USB port on your computer. Ifneeded, refer to your computer manual for the location of the USB port.
[IPWireless] Broadband Modem User Guide – Draft v.3 22Figure 7RS-232 Serial Cable ConnectionIf you are connecting via an RS-232 Serial Cable, you will add a New ModemEntry and associate it with the serial cable PC COM port. All necessary PC driverfiles are provided on the CD.1. From the Windows taskbar, click Start > Settings > Control Panel.2. Double-click on the Modems icon.3. The Windows Modems Properties screen will display. See Figure 8 below.
[IPWireless] Broadband Modem User Guide – Draft v.3 23Figure 84. Click on the Add button to add the [IPWireless] Broadband Modem.5. The Configure the Modem screen will display and guide you through theprocess. See Figure 9 below. For more information, click on ‘View the DriverInstallation Help’.6. After you have finished configuring the modem, connect the RS-232 cable asdescribed in the next step.
[IPWireless] Broadband Modem User Guide – Draft v.3 24Figure 9Connect the RS-232 Serial Cable1. Plug the 20-pin connector on the serial cable into the PC port located on the sideof the modem as shown in Figure 7.2. Connect the other end of the serial cable into an RS-232 serial port on yourcomputer. If needed, refer to your computer manual for the location of a serialport.Perform RegistrationYou are now ready to register your user information. Please note: You can completethe registration process at a later time; however User Registration is not optional. Youmust register in order to create a username and password, register your account andpayment information, and receive software and modem upgrades.Note: In order for the registration process to complete successfully, your browserapplication must accept ‘cookies’. If you have disabled cookies, enable them beforeregistration. If you wish, you may disable receipt of cookies after registration. SeeFrequently Asked Questions (FAQs) in Appendix C for instructions on how to set cookiepreferences on your browser.1. To Continue with Registration Now - Make sure that there is a check mark tothe left of Connect to [IPWireless] Now and then click ‘Next’.2. The Internet browser that you selected previously will launch and display theNew Customer Registration web page on the [IPWireless] Registration website. Note: If a connection cannot be made, the [IPWireless] PC Software willtimeout and display a message indicating that the connection failed. If thishappens, see the Troubleshooting Tips in Appendix A.3. New Customer Registration - The [IPWireless] PC Software will connect to the[IPWireless] Registration web page and prompt you to create a new account.
[IPWireless] Broadband Modem User Guide – Draft v.3 254. To create a new account, click Register Now and proceed to the ContactDetail registration page.5. Enter the information requested: The fields with the red asterisks (*) aremandatory. If you omit a mandatory field, the screen will return with therequired fields highlighted. When you have finished entering your personaldata, click Continue to display the Terms of Service web page. Tocomplete your registration, you must agree to the Terms of Service. If youwant a printed version of the terms, use the Print function on your browserbefore you click the ‘I Agree’ button. The Registration: Select Username &Password web page will appear.6. Registration: Select Username & Password - Select your Service Level. Clickthe down arrow on the service level field to make your choice. Information aboutService Levels can be found on the [IPWireless] web site: www.ipwireless.com7. Type in a User Name and Password for your account.o The User Name must contain from six to twenty characters in anycombination of numbers, letters, and the underscore mark, and is casesensitive.o The Password must contain from six to twenty characters in anycombination of numbers, letters, and the underscore mark, and is casesensitive. One of the password characters must be non-alphabetic (anumber or the underscore mark).o When you finish, click Continue to display the Payment Details webpage.8. Enter your credit card number, expiration date, and your name as printed onyour credit card. [Note: If the user is not required to enter paymentinformation, this text will change to reflect that.]9. Registration: Confirm Details - Verify that the information you provided onthe two previous pages is correct. When you finish, click Continue todisplay the Registration Success web page.10. The registration process is now complete. You should either print the webpage showing your user name and password or record the information forlater use.11. Close your browser software to return to the CD installation window, whichshould have remained active behind the browser window. Click the Windowsclose icon (x) in the upper right corner of the screen to close the browsersoftware.12. Click Finish to exit the installation program.13. You are now ready to connect to the Internet. The final process is describedin Chapter 3.
[IPWireless] Broadband Modem User Guide – Draft v.3 26Chapter 3 – Connect to the InternetThe [IPWireless] PC Software is used in conjunction with your [IPWireless] BroadbandModem to access and connect to the ISP network and the Internet. Once the software isrunning you can connect to the Internet or download software upgrades for your[IPWireless] Broadband Modem and [IPWireless] PC Software from the [IPWireless] website.1. Go to your desktop and double click on the icon labeled ‘Connect to theInternet’ to start the [IPWireless] PC Software.2. The [IPWireless] Broadband Modem Status Monitor screen will appear. SeeFigure 10 below. This screen shows three tabs that display associated screenswhen you click on them:Figure 10o Network Tab - The Network screen shown in Figure 10 displays three maingroup boxes labeled Network, Signal, and Battery. Two buttons labeledConnect and Disconnect are located on the bottom right side of the screen.• Network: The Network group box shows the information youprovided during the registration process. [The list box labeled“Operator to use” provides a list of other operators you can select ifthe ISP’s network is not available. Note: The use of this field in underrevision with the 3.1 release targeted for the end of August 2001]• Signal: The Signal group box shows the level of the radio signalstrength currently achieved by the [IPWireless] Broadband Modem.Zero indicates poor signal strength while 100 indicates a strongsignal.
[IPWireless] Broadband Modem User Guide – Draft v.3 27• Battery: The [IPWireless] Broadband Modem comes with an internalbattery. Zero indicates no battery power while 100 indicates a fullycharged battery. See Appendix B for more information on the battery.• Connect: Click the Connect button to connect to the ISP networkand the Internet.• Disconnect: You can either click on the Disconnect button or theWindows close icon (x) in the upper right corner of your browser toend your Internet session.o Devices Tab: Click on this tab and use the Select Device list box to choosean alternate modem to connect to the Internet when you are out of thecoverage area. Your computer must be installed with either an externalphone line modem or an onboard modem card to use this feature.o Tools Tab: [IPWireless] may periodically upgrade both the PC Software andthe [IPWireless] Broadband Modem to provide you with additional featuresand new technology. Click on the Tools tab to download upgrades to the[IPWireless] PC software and/or the [IPWireless] Broadband Modem. SeeFrequently Asked Questions (FAQs) in Appendix C for more information onupgrades.Establish Connection to the InternetYou must establish connection before launching your browser or your PC will use anyexisting modem that might be installed on your computer instead of the [IPWireless]Broadband Modem. [Note: This process is under revision and will be simplified with the3.1 release targeted for the end of August 2001]1. From the Network tab, click on the Connect button.2. The Select IPW Phonebook Entry screen will appear.3. Highlight [ipwireless] in the Connect to box.4. Your user name should appear in the Username box.5. Type in your password. Click on the Save Password check box if you do notwish to enter your password each time you connect to the Internet.6. Click the Dial button.7. The dialog box above the Dial button will show text that indicates the progress ofthe connection. When the connection to the ISP has been established, thePhonebook Entry screen will close and the Network screen will be displayed.Notice that the Disconnect button is now highlighted.8. Go to your desktop and double-click on your Internet browser icon to connect tothe Internet. You can configure your browser to set any web page as your homepage. To set your browser home page, see the FAQs in Appendix C.9. The next time you want to access the Internet, double-click on the [IPW]Connect to the Internet icon on your desktop, which will start the [IPWireless]Broadband Modem Dialer and display the Network screen. Click Connect>Dial.Wait for connection and then double-click on your Internet browser icon.
[IPWireless] Broadband Modem User Guide – Draft v.3 28Appendix A – Troubleshooting TipsTroubleshooting TipsPlease review these troubleshooting tips if you experience trouble with softwareinstallation, user registration, finding a radio signal, or connecting to the Internet. Youmay achieve a faster resolution to your trouble if you first consult and follow the tipsbefore calling [IPWireless] Technical Support.Warning: Do not attempt to repair the [IPWireless] Broadband Modem yourself. Anydamage you may cause to the [IPWireless] Broadband Modem may create an unsafecondition.If your trouble is not listed in this section, call [IPWireless] Technical Support at [1- 800 -xxx-xxxx]. The technical support representative will ask for your name, your location,your phone number, the serial number located on the back of the [IPWireless]Broadband Modem, and any error messages that may have displayed. You may need toprovide your username and password if the problem is related to your service or youraccount rather than the [IPWireless] Broadband Modem and its associated software.Remember, your PC operating system must be compatible with the [IPWireless]supported operating systems: Windows 98, Windows 2000, and Windows ME.THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE1. If you are connected with the AC Adapter, check to see if you are using aswitched outlet. You may need to simply flip the switch. (If you are using themodem away from an AC power source, you could have a dead battery.)2. Plug the [IPWireless] Broadband Modem into another outlet to check the power.3. Check for loose ends on the power cable. If the display still does not illuminate,your [IPWireless] Broadband Modem may have been damaged. Contact[IPWireless] Technical Support for assistance.NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE [IPWIRELESS]BROADBAND MODEM DISPLAY1. Following power up, allow about thirty seconds for the [IPWireless] BroadbandModem to communicate with a local base station, at which point there should besome indication of signal strength.
[IPWireless] Broadband Modem User Guide – Draft v.3 292. If this is the first time you have tried to use the [IPWireless] Broadband Modemand you do not see any signal strength rings illuminated, try repositioning themodem to see if the center ring (or dot) signal strength indicator appears.Remember, your [IPWireless] Broadband Modem is similar to an FM radio thatoften receives a better sound quality when you move it. If you still can’t find asignal, try moving the modem near a window. The [IPWireless] BroadbandModem is fully functional when the center ring signal strength indicator isilluminated. If all the above fails, you may not be within the coverage area of theservice network. Call [IPWireless] Customer Service for more information aboutthe coverage area.3. If you have used the [IPWireless] Broadband Modem successfully at least once,and you have changed your location, you may not be within the coverage area ofthe service network. Call [IPWireless] Technical Support to determine thecoverage area.ONLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED1. Although you have sufficient signal strength to connect to the Internet, yourmodem may not be optimally positioned to receive the best signal strength andachieve the best data transfer rates. Try moving the position of the modem tomaximize the number of illuminated rings.2. You may also achieve a stronger signal if you place the modem near a window,but avoid direct sunlight.3. If you cannot achieve more than three rings wherever you place the modem, call[IPWireless] Technical Support.THE [IPWIRELESS] BROADBAND MODEM DISCONNECTS UNEXPECTEDLYo Check for loose connections on both ends of the computer interface cableand the power cable. If all connections are secure, you may have had a badconnection. Try connecting to the Internet again. If your subsequentconnection attempts fail, call [IPWireless] Technical Support.THE [IPWIRELESS] BROADBAND MODEM SPEED IS NOT FAST ENOUGHThere are several conditions that can result in slower access speed that are notrelated to your [IPWireless] Broadband Modem’s performance:o The access speed is related to the radio signal strength. If the signal strengthindicated on the modem display shows less than all five rings illuminated, youmay have reduced access speed due to a condition such as a marginalcoverage area.o You may have subscribed to a Service Level that limits the data rate. You canincrease your Service Level on the registration web page or call [IPWireless]Customer Service.o You may be accessing a slow web site. A web site can cause a traffic jam onthe Internet's backbone because many people converge on it at once or thatsite's server does not have the capacity to handle its traffic. In these cases, itdoes not matter what speed your modem can achieve. Tip: Surf these siteswhen Internet traffic is low. Heaviest traffic is usually on weekends and
[IPWireless] Broadband Modem User Guide – Draft v.3 30evenings. You can also configure your browser so it won't display graphics,animations, sound, video or other multimedia content.o If you do not think that any of the above conditions are causing the problem,call [IPWireless] Technical Support.REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”When you register with the ISP, you provide a username and password that the[IPWireless] network uses to identify you when you connect. For your convenience,these attributes are stored within the PC so that you do not need to enter them manually.The registration server sends a small file, called a cookie, to your PC. The cookiecontains the username and password information. In order for the registration processto complete successfully, you must configure your browser application to accept cookies.Once registration has completed, you may disable receipt of cookies, if desired. See theFAQs in Appendix C for instructions on how to set cookie preferences on your browser.THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREENType registration.ipwireless.net in the browser address window and then press enteron your keyboard. If you get an error message similar to the “page cannot be displayed”,there might be maintenance occurring on the web site. Call [IPWireless] TechnicalSupport or try again later.THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUSMONITOR SCREEN BUT A RADIO SIGNAL IS PRESENTCall [IPWireless] Technical Support.Error MessagesINVALID PASSWORD1. This error message means that the network no longer recognizes your usernameand/or password.2. Check that your username and password were entered correctly.3. The ISP’s server does not allow more than one simultaneous connection to thenetwork with the same username and password. Do not share your usernameand password with other [IPWireless] Broadband Modem users.4. If you cannot correct the problem, call [IPWireless] Technical Support.NO ANSWEROn rare occasions, the server will not receive the message advising it that the previoussession has ended. There is a timeout of a few minutes before the server will accept asubsequent connection. If you recently had a successful connection, wait a few minutesbefore trying again.[IPWIRELESS] BROADBAND MODEM NOT RESPONDING1. Check that the computer interface cable is securely connected to the PC andmodem.
[IPWireless] Broadband Modem User Guide – Draft v.3 312. Check that the modem power button is on.3. If the [IPWireless] Broadband Modem still does not respond, try restarting the PCand then restart the [IPWireless] PC Software application. Occasionally, the PCCOM port that the [IPWireless] PC Software and the [IPWireless] BroadbandModem are using can become “locked up” and cannot be freed until the PC isrestarted.4. If the status bar still reports “[IPWireless] Broadband Modem not Responding”,contact [IPWireless] Technical Support for assistance.
[IPWireless] Broadband Modem User Guide – Draft v.3 32Appendix B – Battery InformationInternal BatteryYour [IPWireless] Broadband Modem has an internal lithium ion battery that chargesautomatically from the USB connection or the AC Adapter. The six battery bars at thetop of the [IPWireless] Broadband Modem display indicate the charge level. When thebattery is fully charged, all six bars will be fully illuminated. Each bar represents a sixthof the charge available. The bar indicating the highest charge is on the far right, and thebar indicating the lowest charge is on the far left. When the battery capacity drops below10%, the battery bar will flash.The internal battery will allow you to operate the [IPWireless] Broadband Modem withyour laptop without connection to an AC power source. The internal battery life dependsupon your usage of the [IPWireless] Broadband Modem. For example, videoconferencing will consume battery life faster than web browsing. The [IPWireless]Broadband Modem display dims after 2 minutes of power ON to conserve battery life.Battery Safety GuidelinesWhen the internal battery no longer holds a charge, do not attempt to replace the batteryyourself. Contact [IPWireless] Technical Support for a replacement. Use batteriesauthorized by [IPWireless] only; replacing or recharging the battery may be unsafe. Usethe battery only for its intended purpose. Never dispose of batteries in a fire orincinerator, or in municipal waste. Batteries must be disposed of or recycled properly.Never use a battery that is damaged or worn out.Tip: To conserve internal battery life, remember the following:o When you are mobile and not using the modem, turn it off.o Avoid exposing the modem to extreme hot or cold temperatures such asleaving it in a hot car for more than fifteen minutes.
[IPWireless] Broadband Modem User Guide – Draft v.3 33Appendix C – Frequently Asked QuestionsQ. HOW DO I CHANGE MY PASSWORD?A. Call [IPWireless] Customer Service.Q. HOW DO I CHANGE MY ADDRESS AND PHONE NUMBER?A. Call [IPWireless] Customer Service.Q. WHERE CAN I FIND A COVERAGE MAP?A. Call [IPWireless] Customer Service.Q. HOW DO I CHANGE MY SERVICE LEVEL?A. Call [IPWireless] Customer Service.Q. HOW DO I REBOOT THE [IPWIRELESS] BROADBAND MODEM (WHEN THE POWER BUTTONDOES NOT RESPOND)?A. Call [IPWireless] Technical Support.Q. HOW DO I CONTACT TECHNICAL SUPPORT?A. Call 1-800-XXX-XXXX.Q. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER?A. Using Netscape Navigator:Go the browser drop-down Edit menu and select Preferences. Click on the Advancedheading. Go to the Cookies box and click on Accept all cookies. After successfulregistration, you may return to Edit>Preferences>Advanced and click on Disablecookies.A. Using Microsoft Internet Explorer:Go to the browser drop-down Tools menu and select Internet Options. Click on theSecurity tab. Click on the Custom Level button. Scroll down to the Cookies heading.Click on Enable to accept all cookies. After successful registration, you may return toTools>Security>Custom Level and click on Disable.Q. HOW DO I SET MY HOME PAGE?A. Using Microsoft Internet Explorer:Go to the browser drop-down Tools menu and select Internet Options. Select theGeneral tab. Click Use Current in the Home Page area if you are currently viewing theWeb page you want as your home page. If you are not viewing the web page you wantto use, type in the URL (Universal Resource Locator -- the web address) of the webpage you want to use as your home page. Click OK.A. Using Netscape Navigator:
[IPWireless] Broadband Modem User Guide – Draft v.3 34Click on the Options menu and select General Preferences. Select the Appearancetab. In the Startup box, type in the address of the web page you want to use as yourhome page. Click OK.Q. HOW WILL I KNOW WHEN TO UPGRADE MY PC SOFTWARE?A. [RELEASE 3.1 THE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILESTO DOWNLOAD. INFORMATION REGARDING PC SOFTWARE UPGRADE ALERTS WILL BEPROVIDED AT THAT TIME.]Q. HOW DO I PERFORM AN [IPWIRELESS] PC SOFTWARE UPGRADE?A. [RELEASE 3.1 - THE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILESTO DOWNLOAD.]Q. HOW WILL I KNOW WHEN TO UPGRADE MY [IPWIRELESS] BROADBAND MODEM?A. [RELEASE 3.1 THE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILESTO DOWNLOAD. INFORMATION REGARDING MODEM UPGRADE ALERTS WILL BE PROVIDED ATTHAT TIME.]Q. HOW DO I PERFORM A [IPWIRELESS] BROADBAND MODEM UPGRADE?A. [RELEASE 3.1 - THE USER WILL ACCESS A WEB SITE AND SELECT THE APPROPRIATE FILESTO DOWNLOAD.]Q. ARE ANY MODEM ACCESSORIES AVAILABLE?A. ACCESS THE [IPWIRELESS] WEB SITE AT WWW.IPWIRELESS.COM TO VIEW AVAILABLEACCESSORIES.Q. HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER?A. IF YOU HAVE ALREADY INSTALLED YOUR MODEM ON ONE PC AND WISH TO USE IT ON ASECOND PC OR LAPTOP, INSERT THE INSTALLATION CD INTO THE SECOND PC AND RUNTHE INSTALLATION SOFTWARE. YOU WILL AUTOMATICALLY CONNECT TO THE REGISTRATIONWEB PAGES. SELECT ‘SUPPORT SERVICES’. YOU MAY MODIFY YOUR SETTINGS HERE, IFNEEDED. IF YOU LEAVE ALL FIELDS UNCHANGED AND CLICK ‘APPLY’, THEUSERNAME/PASSWORD COOKIE WILL ACCESS YOUR SECOND PC AND THE DIALER WILLAUTOMATICALLY CONFIGURE THE MODEM.Q. WHEN SHOULD I DE-INSTALL THE MODEM AND/OR PC SOFTWARE?A. YOU SHOULD DE-INSTALL THE MODEM AND PC SOFTWARE ONLY WHEN YOU WISH TODISCONTINUE SERVICE.
[IPWireless] Broadband Modem User Guide – Draft v.3 35Appendix D – [Technical Specifications]PhysicalHeight (antenna down) ....................... 150 mm (5.91 inches)Width................................................ 130 mm (5.122 inches)Depth ................................................. 30 mm (1.182 inches)Weight......................................... 250 grams (8.825 ounces)IndicatorsSignal (5 rings)....................................................................Power..................................................................................Online .................................................................................Battery………………………………………………………………..Transmit ..............................................................................Receive...............................................................................PowerAC Power Adapter:Current ................................................................2.20AAC input voltage ..........................................100V-240VDC output voltage ................................................. 5.0VCable.............................................. 2m length (6.56 ft.)Environmental
[IPWireless] Broadband Modem User Guide – Draft v.3 36Temperature:Normal...........................+15°C to +35°C (59°F to 95°F)Extreme (short periods) -10°C to +55°C (14°F to 131°F)Storage ........................ -20°C to +65°C (-4°F to 149°F)Relative humidity:Operating ..................................................25% to 75%Extreme.....................................................25% to 75%Maximum vibration:Operating .........5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 HzExtreme.............20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz,................................................thereafter –3dB/OctaveIntegral AntennaFrequency of operation................................ 2.5 to 2.69 GHzImpedance:................................................ 50 ohms nominalOmni-directional gain:....................................................2dBiPolarization: ............................................................. verticalInput return loss: ........................-10dB nominal across bandMaximum power:........................................................22dBmVSWR: ............................................................................1.7Size:Length: ........................................ 65 mm ( 2.56 inches)Width:............................................. 20 mm (.81 inches)Depth: ............................................ 5 mm (.198 inches)www.[ipwireless].comSan Bruno, CA, USAPart No. [IPW-0029] [June 2001]
[IPWireless] Broadband Modem User Guide – Draft v.3 37Regulatory InformationYour [IPWireless] Broadband Modem may cause TV or radio interference (e.g., whenusing the modem in close proximity to a TV or radio receiver). The FCC/Industry Canadacan require you to stop using the modem if such interference cannot be eliminated. Ifthe modem does cause interference with other radio communications services, whichcan be determined by turning the equipment off and on, you are encouraged to try tocorrect the interference by one or more of the following measures:- Reposition the modem’s receiving antenna.- Reposition the TV or radio’s receiving antenna.- Relocate the modem with respect to the TV or radio receiver.- Move the modem away from the TV or radio receiver.- Plug the modem into a different outlet so that the modem and the TV orradio receiver are on different branch circuits.If necessary, consult an experienced radio/television technician for additionalsuggestions. You may also find the FCC Interference Handbook, 1986, to be helpful. Itis available from the U.S. Government Printing Office, Washington, D.C. 20402, StockNo. 004-000-00450-7, or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/tvibook.html.This device complies with part 15 of the FCC rules. Operation is subject to the conditionthat this device may not cause harmful interference.

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