General Dynamics Itronix IX250AC750 LapTop with GSM/GPRS Card User Manual Contents p65

General Dynamics Itronix Corporation LapTop with GSM/GPRS Card Contents p65

Manual

GoBook Users Manualii 77-0100-003 19 January 2001IdentificationGoBook (IX250) User’s ManualJanuary 2001 · Revision 003Copyright Notice© Copyright 2001 Itronix Corporation. All rights reserved. No part of this document may be reproduced, transmitted,transcribed, stored in a retrieval system, or translated into any other language or computer language in whole or inpart, in any form or by any means, whether it be electronic, mechanical, magnetic, optical, manual, or otherwise,without the prior written consent of Itronix Corporation, South 801 Stevens Street, Spokane, Washington 99204.DisclaimerThis document is printed in the U.S.A. Itronix Corporation reserves the right to revise the manual and make periodicchanges to the content without a direct or inferred obligation to Itronix to notify any person of such revision orchanges. Itronix Corporation does not assume responsibility for the use of this manual, nor for any patentinfringements or other rights or third parties who may use the manual.This document contains valuable trade secrets and proprietary information of Itronix Corporation.This product is available for purchase under the terms of the Itronix Hardware Purchase and Software LicenseAgreement. Itronix hardware products may be reconditioned, or be manufactured from parts and components thatmay be new, used, rebuilt, or recycled and in some cases, the hardware product may not be new and may have beenpreviously installed. In any event, Itronix warranty terms apply.Trademark NoticeItronix is a registered trademark of Itronix Corporation.Microsoft, MS, Windows, and MS-DOS are registered trademarks of Microsoft Corporation.IBM is a trademark of International Business Machines Corporation.
iii77-0100-003 19 January 2001Compliance StatementsThe GoBook (IX250) computer has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception, which can be determined byturning the equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected.•Consult the dealer or an experienced radio/TV technician for help.The GoBook (IX250) computer complies with Part 68 of the FCC Rules. On the bottom of this equipment is a labelthat contains, among other information, the FCC registration number and ringer equivalence number (REN) for thisequipment. If requested, this information must be provided to the telephone company.The REN is used to determine the quantity of devices which may be connected to the telephone line. ExcessiveRENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not allareas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may beconnected to the line, as determined by the total RENs, contact the telephone company to determine the maximumREN for the calling area.The GoBook (IX250) computer may be connected to the telephone network using the RJ-11 jack provided.
GoBook Users Manualiv 77-0100-003 19 January 2001If this equipment causes harm to the telephone network, the telephone company will notify you in advance thattemporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company willnotify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC ifyou believe it is necessary.The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect theoperation of the equipment. If this happens, the telephone company will provide advance notice in order for you tomake the necessary modifications in order to maintain uninterrupted service.If trouble is experienced with this equipment, please contact the equipment manufacturer for repair and/or warrantyinformation. Do not attempt repairs of this equipment yourself without obtaining manufacturer authorized parts anddocumentation. If the trouble is causing harm to the telephone network, the telephone company may request youremove the equipment from the network until the problem is resolved.Compliance Statement for CanadaNOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipmentmeets certain telecommunications network protective, operational and safety requirements as prescribed in theappropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee theequipment will operate to the user’s satisfaction.Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the localtelecommunications company. The equipment must also be installed using an acceptable method of connection. Thecustomer should be aware that compliance with the above conditions may not prevent degradation of service in somesituations.Repairs to certified equipment should be made by a representative designated by the supplier. Any repairs oralterations made by the user to this equipment, or equipment malfunctions, may give the telecommunicationscompany cause to request the user to disconnect the equipment.Users should ensure for their own protection that the electrical ground connections of the power utility, telephonelines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularlyimportant in rural areas.
v77-0100-003 19 January 2001CAUTION! Users should not attempt to make such connections themselves, but should contact the appropriateelectric inspection authority, or electrician, as appropriate.The Ringer Equivalence Numbers (REN) are:GoBook (IX250) non-radio: 0.5BGoBook (IX250) ARDIS: 0.5BGoBook (IX250) RAM: 0.5BGoBook (IX250) CDPD: 1.3BNOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of themaximum number of terminals allowed to be connected to a telephone interface. The termination on an interface mayconsist of any combination of devices subject only to the requirement that the sum of the Ringer EquivalenceNumbers of all the devices does not exceed 5.The GoBook (IX250) computer may be connected to the telephone network using the RJ-11 jack provided.Fax BrandingThe Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or otherelectronic device to send any message via a telephone fax machine unless such message clearly contains in a marginat the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent andan identification of the business or other entity, or other individual sending the message and the telephone number ofthe sending machine or such business, other entity, or individual.In order to program this information into your fax machine, you should complete the following:This information is entered through the FAX application software you have installed.Consult your FAX software documentation for instructions about entering this information.
GoBook Users Manualvi 77-0100-003 19 January 2001Warnings and CautionsWARNING It is important that only authorized Itronix personnel attempt repairs on Itronix equipment as this mightvoid any maintenance contract with your company. Unauthorized service personnel might be subject to shock hazardon some Itronix equipment if removal of protective covers is attempted.The product you have purchased is powered by a rechargeable battery. The battery is recyclable and, under variousstate and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Do not crush thebattery or place it in a fire. Check with your local solid-waste officials for details on recycling options or properdisposal.CAUTION Internal components of the GoBook (IX250) computer will be damaged if exposed to contaminants.When dust covers, the PC card door, or the battery door are open on the computer, shield the unit from allcontaminants such as liquids, rain, snow, and dust.WARNING “In order to comply with the FCC RF exposure requirements this device must be operated with aminimum seperation distance of 20 cm between the user/nearby persons and the antenna in its intended verticaloperating position.” “The antenna location is fixed in the upper right edge of the display screen and is not to be relocated”“The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connec-tion to the Public Switched Telephone Network (PSTN). However, due to differences between individual PSTNsprovided in different countries the approval does not, of itself, give an unconditional assurance of successfuloperation on every PSTN network termination point.In the event of problems, you should contact your equipment supplier in the first instance.
vii77-0100-003 19 January 2001Safety InformationThe following safety symbols are used in this manual to indicate potentially dangerous situations. Do not proceedbeyond a WARNING or CAUTION symbol until the indicated conditions are fully understood and met.
GoBook Users Manualviii 77-0100-003 19 January 2001ContentsSECTION 1 GETTING STARTED 1Introduction 2Unpacking Your System 2Precautions 3Checklists 4Features 5The First Time. . . 6Installing the Battery 6Connecting the AC Adapter 7Turning the Computer On and Off 8Adjusting the Volume 9Calibrating the Touch Screen 9Startup Problems? 11SECTION 2 GETTING FAMILIAR WITH YOUR COMPUTER 13Introduction 14Individual Parts 15  17LED Activity Indicators 19LED Power / Wireless Modem Indicators 20
ix77-0100-003 19 January 2001Keyboard Basics 21Restarting the Computer 21Primary Keys 21Arrow Keys 23Function Keys 24Numeric Keypad 24Touchpad 24General Guidelines 26Scrolling Buttons 27Connecting an External Keyboard or Mouse 27Disk Drives 27The PC Card Slot 30Connecting to an External Monitor 32SECTION 3 MAKING CONNECTIONS 33Introduction 34Rear Connectors 35Left Side Connectors 37Right Side Connectors 38SECTION 4 IF YOU HAVE A WIRELESS MODEM 39Introduction 40Before You Start: Register! 40Registering Your Wireless Modem 40
GoBook Users Manualx77-0100-003 19 January 2001Wireless Modem LED Status 42Installing Your Wireless Modem Software 44Using Your Wireless Modem 46SECTION 5 POWER MANAGEMENT 49Power Management 50Battery Calibration 50Monitoring Battery Power 51Low Battery Alarms 51Battery Charging 52Power Saving Modes 52Suspend Mode 53Initiating Suspend Mode 54Power Button Settings 54When to Replace the Battery 55Heat Considerations 56SECTION 6 CUSTOMIZING YOUR BIOS SETTINGS 57Using the BIOS Setup Utility 58BIOS Setup Menu 58Starting the BIOS Setup Utility 58The Main Menu 59Navigating and Entering Information in BIOS 60
xi77-0100-003 19 January 2001Standard CMOS Setup 61Standard Feature Description 62Advanced CMOS Setup 64Power Management 66Peripheral Setup 68Auto-Detect Hard Disk 70Change Supervisor Password 71Change User Password 71Auto Configuration with Optimal Settings 71Exiting and Saving 72SECTION 7 OPTIONAL EQUIPMENT AND ACCESSORIES 73Vehicle Adapter 74Vehicle Cradle 75PRECAUTIONS 76Charging Batteries 76Communicating with Other Devices 77Surge Protection 80Selecting the Right Surge Protection 81Selecting the Right Equipment 82
GoBook Users Manualxii 77-0100-003 19 January 2001SECTION 8 MAINTENANCE AND STORAGE 83Introduction 84Touch Screen Care 84Hard Drive Care and Handling 85Internal Hard Drives 85External PC Card Hard Drives 86Battery Maintenance and Storage 87Maintaining Batteries 87Storing Batteries 87Computer Maintenance and Storage 88Maintaining Your Computer 88Storing Your Computer 90APPENDIX A ERROR MESSAGES 91Introduction 92POST Messages 92MS-DOS Messages 98Application Messages 99
xiii77-0100-003 19 January 2001APPENDIX B TROUBLESHOOTING 101What to Try First 102For More Help 102Common Solutions to Common Problems 103Applications 104Batteries 105Display 107Hard Disk 108I/O Ports 108Keyboard 109Landline Modems 109Miscellaneous 111Mouse 113PC Cards 113Pen/Touch Screen 114Wireless Modems 115APPENDIX C GLOSSARY 119INDEX 125
GoBook Users Manualxiv 77-0100-003 19 January 2001
SECTION 1Getting StartedIntroduction 2Unpacking Your System 2Precautions 3Checklists 4Features 5The First Time. . . 6Installing the Battery 6Connecting the AC Adapter 7Turning the Computer On and Off 8Adjusting the Volume 9Calibrating the Touch Screen 9Startup Problems? 11
2GoBook Users Manual77-0100-003 19 January 2001IntroductionCongratulations on your purchase of the Itronix GoBook computer! Your new GoBook features the most innovativeadvances in portable computing technology. It combines state-of-the-art ergonomics with a rugged, durable architec-ture to provide you with a notebook computer that is compact, powerful, rugged and easy to use. Designed for a widerange of general, business, and personal productivity applications, the GoBook is an ideal choice for use in theoffice, or on the road.For maximum expandability without compromising portability, the GoBook accommodates a number of modules,including CD-ROM/DVD/FDD drives, and one PC card slot. The high capacity hard disk drive provides you withplenty of storage space for multimedia files and applications.The GoBook features a standard 87-key Nitevue® keyboard (89-key international). The high-resolution 12.1-inchtouch screen LCD panel provides clear and crisp viewing with touch screen convenience.This User’s Guide contains all the information you need to set up and use your new GoBook. It describes all thefeatures of the GoBook in an easy-to-read yet thorough manner.Unpacking Your SystemInside your packaging you will find: •Itronix GoBook computer•Power cord•AC adapter•Battery•Stylus and Tether•GoBook Quick Start Guide
3Section 1. Getting Started77-0100-003 19 January 2001You may have additional components or peripherals if you ordered these items separately. Check your packing slipfor a complete list of items included in your package.PrecautionsYou can use your computer under a wide range of environmental conditions. However, to ensure long use andcontinued high performance, consider the following factors when setting up your computer:•Follow all warnings and instructions noted in this documentation and in the Windows Help program.•The first time you use your computer, we recommend that you carefully read Section 5 Power Management tofamiliarize yourself with some battery basics to ensure optimum battery performance•Unplug the computer from the power outlet before cleaning. Use a damp cloth for cleaning. Do not use aerosols,solvents, or strong detergents•Slots and openings in the computer case are for ventilation purposes. Do not block or cover these openings or thesystem could overheat•On the bottom of the GoBook, there is a label with information on the power requirements of this system. Theserequirements must be followed. If you are unsure of your local power supply, consult your dealer or local PowerCompany•Do not step on or place anything on the power cord•If you use the computer with an extension cord, ensure that the total ampere ratings of all the devices sharing theextension do not exceed the rating of the extension cord or the rating of the wall outlet•Never push foreign objects into the computer through any of the slots or openings. Dangerous voltages arepresent, which could cause electric shock or fire, or damage sensitive components•For best results, use a power strip with a built-in surge protector. Do not use inferior extension cords as this mayresult in damage to your computer
4GoBook Users Manual77-0100-003 19 January 2001ChecklistsAfter opening the package, carefully inspect the contents. Contact your dealer if any items are missing or appeardamaged. The shipping carton should contain the following:STANDARD•A GoBook computer•An internal battery•An AC adapter with power cord•Stylus and Tether•Quick Start GuideOPTIONSThe following items are normally optional, but some vendors may include them in the standard package. Some itemsmay not be available in some countries, or some vendors may choose not to carry all the items.•Floppy disk drive•CD-ROM drive•DVD-ROM drive•Additional Li-Ion battery pack (3000 mAHr)•Shoulder StrapCAUTION When purchasing any of the accessories listed above, purchase only those accessories that are approvedfor use with your computer. The above accessories are proprietary items. Your system vendor can obtain these
5Section 1. Getting Started77-0100-003 19 January 2001approved accessories. If you use items that are not approved for use with this computer, you may cause your com-puter to malfunction, or to emit or receive electro-magnetic radiation in excess of local regulations. For non-propri-etary accessories such as PC Cards or printers, ensure that the accessory functions properly in your computer beforemaking the purchase. Your system vendor may be able to recommend reliable brands and models.FeaturesHigh Capacity Hard Disk DriveThe computer has a high capacity hard disk drive, enabling you to install your favorite programs and store largemultimedia files.Full Array of Ports and ConnectorsYour computer includes standard ports for connecting to peripherals such as printers and monitors. Additional portsallow you to add many other peripherals.Large SVGA LCDYour computer has a large, easy to view SVGA LCD panel.Built-in Stereo Speakers and MicrophoneThe stereo speakers and internal microphone enable you to run a variety of multimedia applications.Function KeysFunction keys allow you to suspend your computer, shut the LCDs off, and give you easy control of audio and yourmonitor.
6GoBook Users Manual77-0100-003 19 January 2001Where to Look For InformationAbout Your ComputerThis User’s Manual describes the key elements of your computer. New users can find a simple step-by-step orienta-tion in the Quick Start section of this chapter.About WindowsThe Windows Online Help, found on the Start menu, offers extensive Windows assistance. Welcome to Windowsoffers an online orientation for new Windows users. Find it in: Start/Programs/Accessories/System Tools.The First Time. . .Using your computer for the first time involves:•Installing the battery•Connecting the AC adapter to the computer•Callibrating and charging the batteryInstalling the BatteryMake sure the computer is sheltered when you install the Lithium Ion battery; the computer is not weather sealeduntil the battery door is properly installed. The battery should be fully charged before you operate the unit on batterypower. To get the most from your battery, follow the guidelines in Section 5 Power Management.
7Section 1. Getting Started77-0100-003 19 January 2001To install the battery1 Remove the battery door.2 Align the battery connectors and place the battery in the computer.3 Replace the battery door and rotate the door latches to secure thedoor.NOTE When the battery is installed and the computer is connected toAC power, see Connecting the AC Adapter below, it starts chargingautomatically. At moderate temperatures, approximately 70° Fahren-heit (21°C), the battery will be fully charged in four to six hours. Inwarmer or cooler temperatures, the battery can take much longer tofully charge. Refer to Section 5 Power Management for additionalinformation.Connecting the AC AdapterTo connect the AC adapter1 Connect the AC adapter power cord to the AC adapter.2 Connect the AC adapter to the power jack at the rear of your computer.3 Connect the AC adapter power cord to an AC outlet.4 Lift the display to open the LCD.5 Open the LCD panel to a comfortable viewing angle.6 Press the power button to turn ON the power.
8GoBook Users Manual77-0100-003 19 January 2001Turning the Computer On and OffYou can operate the computer while the battery is charging, while on external power, or on battery power only.To turn on the computer•Press the ON/OFF button once, and then give the system time to respond.To turn off the computer1 From the Start menu, click Shut Down.2 Select the Shut Down from the Shut Down Windows screen, then click OK.If you need to leave the system for a short time, or if you want to conserve battery power, you can suspend thecomputer by pressing FN + F3, see Section 5 Power Management for additional information.Suspend to RAM In a suspend to RAM, the contents of your computer’s memory are held intact, while practicallyall the rest of the components in your computer either turn off completely, or reduce power consumption to aminimum. In a Suspend to RAM, your computer remains active, but with a minimum possible power consumption.Return the computer to full power by pressing any key. A fully-charged battery can maintain a Suspend to RAM formany hours.Suspend to Disk (Hibernate) Suspend to Disk is similar to turning off the computer, except that the current state ofthe computer is copied to the hard disk as a special file. In a Suspend to Disk there is no power consumption. Whenthe computer returns from suspend mode, the desktop appears with the same files and programs open as when thecomputer was suspended. Suspend to Disk is very useful when you don’t want to take the time to shut down all openprograms one by one to shut off the computer. This mode is also called hibernation mode.CAUTION Shutting down the computer improperly could result in lost or corrupted data.
9Section 1. Getting Started77-0100-003 19 January 2001Adjusting the VolumeVolume for the computer is adjusted by using function key combinations.•FN + F8 decreases the volume•FN + F9 increases the volume•FN + F10 mutes the volumeYou can also adjust the volume with the Windows volume control applet, which is located on the taskbar and lookslike this .NOTE Adjusting the volume using the function keys produces only a slight change with each press. It may takeseveral presses to increase or decrease the volume to a level that you desire.Calibrating the Touch ScreenYour GoBook computer has a touch screen display. Follow the guidelines below to calibrate the touch screen foroptimum use.CAUTION•Always use an approved stylus.•Never use sharp, hard, or abrasive implements on the touch screen suchas ball point pens, pencils, or keys. They could damage the screen.•To clean the touch screen panel, apply a household glass cleaner to asoft, clean, dry cloth and wipe the screen.
10GoBook Users Manual77-0100-003 19 January 2001Calibrating the touch screenTo calibrate the touch screen click the Start menu, select Programs, UPDD or Touch screen, and then select “Cali-brate”, which opens the touch screen calibration program.Calibrating the touch screen involves touching and releasing on the X with the stylus on your screen. This actionaligns the background image with the screen.NOTE If you cannot select objects accurately with the stylus you may need to re-calibrate the touch screen. Thiscan be accomplished by revisiting the procedure above.Adjusting the ScreenYou can adjust the display brightness for better viewing.Use the following keys to make adjustments:To Do This... PressLighten the display FN+F7Darken the display FN+F6Setting the Date and TimeTo set the date and time 1 Click the Start button, select Settings, select Control Panel, and double-click the Date / Time icon.2 From the Date / Time Properties menu, make changes to the Time and Date, and then close this screen byclicking OK.
11Section 1. Getting Started77-0100-003 19 January 2001Startup Problems?If your computer does not operate, try these solutions. •Connect the AC adapter to charge the battery if it is not charged.•If the AC adapter is connected, make sure the electrical outlet you are using works.•Check to make sure the battery is installed and charged properly.•If the battery doesn’t begin charging, remove the battery, connect the AC adapter, and turn on the computer bypressing ON. Reinstall the battery. The indicator light is solid while the battery is charging.The Appendix B Troubleshooting section of this manual lists additional solutions you can try.
12GoBook Users Manual77-0100-003 19 January 2001
S E C T I O N 2Getting Familiar withYour ComputerIntroduction 14Individual Parts 15  17LED Activity Indicators 19LED Power / Wireless Modem Indicators 20Keyboard Basics 21Restarting the Computer 21Primary Keys 21Arrow Keys 23Function Keys 24Numeric Keypad 24Touchpad 24General Guidelines 26Scrolling Buttons 27Connecting an External Keyboard or Mouse 27Disk Drives 27The PC Card Slot 30Connecting to an External Monitor 32
14GoBook Users Manual77-0100-003 19 January 2001IntroductionThe GoBook computer is a ruggedized, weather-sealed laptop computer system built for the demanding environmentof the mobile worker. Designed for use by mobile workforces, this computer is one of the most practical work toolsfor collecting, managing, and communicating information in the field.The following pages describe the external and internal features of your GoBook computer.
15Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Individual PartsThe following diagrams and descriptions provide an overview of your GoBook computer.Front View1 Touch screen display2 Touchpad buttons3 Scrolling button4 Speakers5 Power / wireless modem indicators6 Touchpad7 Nitevue™ Keyboard8 Internal Microphone9 Activity indicators10 On / Off power button11023498756Activity indicatorsPower / wireless modemindicators
16GoBook Users Manual77-0100-003 19 January 2001Back View1 Cooling fan2 Power jack3 15-Pin VGA port4 25-Pin parallel port5 9-Pin serial port6 PS2 port7 RJ-11 modem jack8 RJ-45 network jack9 USB port10 D-Rings7412356981010
17Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Left Side ViewRight Side View1 PC Card door2 Microphone jack3 Audio jack12 31 Media bay – CD, DVD, Floppy disk, orextra battery2 Radio bay – CRMA (under media bay)3 Cooling fan4 Security slot 231 4
18GoBook Users Manual77-0100-003 19 January 2001Bottom View1 Battery Access Panel2 Memory / mini-PCI modem / Lan CTO panel3 RF adapter CTO panel4 BIOS / Real Time Clock battery CTO panel5 Cradle contact CTO panel6 ID / Serial Number / FCC label135 6 24BatteryRAMRTCCRMA
19Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001LED Activity IndicatorsThe activity indicators, located between the keyboard and the touch screen, light up when a particular function of thecomputer is active. Each indicator is marked with a corresponding symbol.Icon Function DescriptionHDD The computer is accessing the hard disk.Media Bay drive The computer is accessing the CD-ROM, the DVD-ROM, or the Floppy drive.Number Lock The keyboard is in Num Lock mode.Caps Lock The keyboard is in Caps Lock mode.Scroll Lock The keyboard is in Scroll Lock mode.
20GoBook Users Manual77-0100-003 19 January 2001LED Power / Wireless Modem IndicatorsThe case front LED’s indicate external power, unit ON/OFF, battery status, and wireless modem ON/OFF. Theseindicators remain active and viewable even when the LCD panel is closed.Icon Light DescriptionGreen External power is connected to the unit.LED off External power is not connected to the unit.Green Power is ONFlashing Green Suspend to RAMGreen Battery chargingFlashing Green Low BatteryLED off No battery / battery fully charged (will always be OFF without externalpower connected to the unit)Green Wireless modem is ONFlashing Green Message waitingLED off Wireless modem is Off
21Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Keyboard BasicsThe keyboard on the GoBook computer looks much like the keyboard of a typewriter and operates in almost thesame way. While typewriter keys put characters on paper, the keys on the laptop enter characters in the computer andperform certain functions, depending on the application or program.The GoBook computer features:•87-key US / UK keyboard; 89-key international keyboard•Twelve function keys, F1-F12•Embedded numeric keypad•Mouse keys and cursor control keysRestarting the ComputerPress…To do thisCTRL+ALT+DEL Reboot the computer.Primary KeysKey DescriptionALT The ALT (alternate) key is used with other keys to perform special tasks. PressingCTRL+ALT+DEL resets the computer, processing stops and the computer attempts torestart the operating system.
22GoBook Users Manual77-0100-003 19 January 2001ALT GR The ALT GR key, a special function key found on the 89-key international keyboard,when pressed and held, allows you to use characters in the bottom right of a threecharacter key.BACKSPACE The BACKSPACE key, sometimes represented on the keyboard as a left arrow, moves thecursor one position to the left. The character to the left of the cursor is erased.On the 89-key international keyboard the key to the right of the BACKSPACE key is alsodesigned to move the cursor one position to the left. The character to the left of the cursoris erased. If other functions are designed for this key, the key will be printed with theappropriate legend.CAPS LOCK Pressing the CAPS LOCK key one time locks keys A through Z in the UPPER CASEposition. Pressing the CAPS LOCK key again returns the letters to lower case. While inthe upper case mode, pressing the SHIFT key results in lowercase characters whenentered. You still have to use the SHIFT key to display characters located on the upperportion of the keyboard. For example, press SHIFT+8 to type an asterisk (*), even whenthe CAPS LOCK key is activated. The CAPS LOCK activity indicator is on when the keyboard is in CAPS LOCK mode.Key DescriptionCTRL The CTRL (control) key works with other keys to perform a variety of functions.ENTER The ENTER key signals the computer that you have completed your entry. This is yourway of telling the computer to process the information that you have entered.ESC The ESC (escape) key cancels the current line if you are working in DOS. In some DOSapplications, pressing the ESC key backs you out of your last menu selection. InWindows, the ESC key allows you to exit a pop-up window or message box.PRTSC In Windows, pressing the PRTSC (print screen) key copies the current screen or windowto the clipboard so you can paste it into documents. Pressing ALT+PRT SC key copies theactive window to the clipboard.
23Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001SHIFT The SHIFT key changes the keys A through Z to the UPPER CASE position. When youpress an alphabetic key, the character appears as a capital letter. When you press SHIFTwith other keys, the characters on the upper part of the keys appear. For example, pressingSHIFT+7 displays an ampersand (&).FN Function. Some special keys have been established to perform important tasks whenpressed and held with the FN key. These keys are described later in this document.SPACEBAR Use the SPACEBAR to enter a space and move the cursor one character to the right.On the 89-key international keyboard the two keys to the right of the SPACEBAR are alsodesigned to enter a space and move the cursor one character to the right. If otherfunctions are designed for these keys, the keys will be printed with the appropriatelegends.TAB The TAB key moves the cursor to the next tab stop or field. Tab stops are defined by youroperating system or application program. Press the TAB key to move from one field ortext box to another.Arrow KeysThe arrow keys are defined by the software application.The UP ARROW key usually moves the cursor up one line. In some cases, you can use the up arrow to makeselections from menus and scrollable list boxes.The DOWN ARROW key usually moves the cursor down one line. In Windows, you can use the down arrow tomake selections from menus and scrollable list boxes.The RIGHT ARROW key usually moves the cursor one character position to the right.The LEFT ARROW key usually moves the cursor one character position to the left.
24GoBook Users Manual77-0100-003 19 January 2001Function KeysHold the FN key while pressing the numbered function key.Function key DescriptionFN+F1 Toggles display on/offFN+F2 Toggles between LCD/CRT displaysFN+F3 Suspend to RAM/HDDFN+F6 Decreases LCD brightnessFN+F7 Increases LCD brightnessFN+F8 Decrease volumeFN+F9 Increase volumeFN+F10 Mutes the audioNumeric KeypadThe numeric keypad is embedded in the keyboard area. The embedded keypad emulates the numeric keypad typi-cally found on a full-size keyboard. It is arranged like a calculator for applications that require you to key manynumbers or for use with the Calculator in the standard Windows Accessories. TouchpadThe touchpad is a pressure sensitive pointing device that provides all the features of a two-button mouse. Its primaryfunction is to move the cursor around the screen.
25Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Using Your TouchpadClicking1 First, place your fingers on the keyboard in the normal typing position. The touchpad is easily accessible bymoving either your left or right thumb off the space bar and on to the touchpad.2 Gently move your thumb across the pressure-sensitive touchpad in the direction you want the cursor to move. Thepad detects the change in pressure and moves the cursor in the corresponding direction.NOTE The touchpad on your GoBook computer is a resistive type touchpad and is electrically sensitive to fingertouch. It will not respond if touched by anything other than your fingers, such as a stylus or pencil.3 The touchpad offers another method of making selections in a software program. It is called double-tapping. Thisfunction corresponds to double-clicking with a mouse. Once the cursor has been moved to the object you want toselect, lightly double-tap the pressure sensitive touchpad. This double-tapping on the touchpad will select thedesired item and prompt the software to perform the related operation.4 The left and right buttons located directly below the touchpad are the same in function as those on a two-buttonedmouse. Clicking these buttons makes selections, drags objects, or performs a variety of other functions dependingon the software. To select an object, first move the pointer over the object you want to select, and then press theleft button one time. The functions of these buttons are software specific.Double-clicking•Double-clicking is a common technique for selecting objects or launching programs from icons. Once youhave moved the pointer over the object you wish to select, rapidly press the left button two times. This actionis commonly referred to as “double-clicking” an object.Dragging•Move the pointer to the desired location then press down the left button. While still holding down the leftbutton, move the pointer to the desired location. Release the button.
26GoBook Users Manual77-0100-003 19 January 2001•Move the pointer to the desired location. Tap the touchpad twice quickly as if you were double-clicking,however do not remove your finger after the second tap. Move the cursor to the desired location. Lift yourfinger to finish dragging.Adjust the touchpad settings by selecting Settings/Control Panel/Mouse/Buttons. These settings allow you to changethe orientation of the touchpad from right-handed to left-handed, and fine-tune the pointer movement and timing ofclicks.Touchpad PrecautionsThe Touchpad is a pressure-sensitive device. If not properly cared for, it can be easily damaged. Please take note ofthe following precautions.•Do not rest heavy objects on the touchpad or the touchpad buttons.General GuidelinesThe mobile computer uses a Liquid Crystal Display (LCD), which is the type of screen used on many notebook andsub-notebook computers. One problem experienced on computers with an LCD display, especially in cold environ-ments, is that the cursor seems to “disappear” whenever the mouse is moved quickly. To improve the visibility of themouse cursor, you should:•Enable the “Pointer Trails” feature to add trailing cursors.•Use a slow or medium speed/sensitivity level.You can combine a higher level of acceleration with a slow or medium speed/sensitivity level. This will allow you tomove the mouse cursor quickly by increasing your finger pressure, while still providing a finer degree of controlwhen you apply minimum pressure.NOTE To change the speed of the mouse, from the Start Menu select Settings, Control Panel, and then chooseMouse to make adjustments.
27Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Scrolling ButtonsIf you are scrolling through a document, you may find that using the scrolling button is more restful to your handthan holding down a mouse button. The scrolling button is located between the touchpad buttons. Push the top of thebutton to scroll up in a document or Web page; press the bottom of the button to scroll down in a document or Webpage.Connecting an External Keyboard or MouseYou can use your GoBook computer with an optional external keyboard, numeric keypad, or IBM PS/2 compatiblemouse. The devices are “hot swap” capable, which means you do not have to power down the GoBook to connectthese devices to the PS/2 connection located on the back of the unit.Disk DrivesYour computer comes with several components for reading and writing (recording) information.The Hard Disk DriveThe hard disk provides high-capacity storage and fast access. Windows and most programs are stored here. YourGoBook identifies the hard disk drive as drive C.
28GoBook Users Manual77-0100-003 19 January 2001The Floppy Disk, CD-ROM, or DVD-ROM DriveYour computer may come with a floppy disk drive. The floppy disk drive accepts 3.5-inch floppy disks, and is readand write capable.The CD-ROM drive is a read-only drive. It cannot be used to write data to a recordable compact disk. The CD-ROM drive can read data from CDs, including audio or video CDs. The DVD drive can read both DVD and CDdisks. Your GoBook identifies the drive with the letter following the hard drive letter. If your hard drive is D, then theCD-ROM drive will be E. The media bay is located on the right side of your computer, as you are facing the display,and is accesable by sliding the two bay door latches, which release and open the door.Inserting a CD-ROM or DVD-ROM Disk1 Press the button on the front of the drive to open the disk tray and pull the tray open.2 Place the disk on the tray, label side up.3 Place the disk on the central spindle and press gently until the disk clicks into place.4 Slide back the tray until it clicks shut.
29Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Removing a CD-ROM or DVD-ROM Disk1 Make sure the computer is not accessing the CD-ROM/DVD-ROM drive.2 Press the button on the front of the drive and pull the tray all the way out.3 Pick up the CD/DVD by the edges and remove the CD-ROM/DVD-ROM from the tray. Push the tray into thecomputer until it closes fully.CAUTION When the computer is reading from a CD-ROM/DVD-ROM or Floppy disk drive, the indicator light forthe drive will flash. Do not attempt to remove a disk while this light is active.Changing your swappable media bay device1 Make sure the computer is not accessing the media bay drive.2 Slide the door latches to release the media bay door.3 Click the “Unplug or Eject” media bay icon on the right side of the taskbar.4 Grasp the media bay device by the removal ribbon and pull straight out until it is clear from the slot.5 Cick OK.6 Re-insert the next media bay device by firmly pushing it back into the slot until it clicks into place.Precautions for Handling CD-ROM/DVD-ROM DiscsKeep these precautions in mind when handling CD-ROM/DVD-ROM discs.•Always hold the disc by the edges; avoid touching the surface of the disc.•Use a clean, dry, cloth to remove dust, smudges, or fingerprints. Wipe from the center outward.•Do not write on the surface of the disc.•Extremes in temperature may damage discs. Store discs in a cool dry place.•Do not use benzene, thinners, or cleaners with detergent. Only use CD-ROM/DVD-ROM cleaning kits.•Do not bend or drop the discs.•Do not place objects on top of discs.
30GoBook Users Manual77-0100-003 19 January 2001CAUTION Do not insert any foreign objects into the disc tray. Do not force the tray to open or close manually.When not in use, keep the tray closed to prevent dust or dirt from entering the drive unit. If you experience difficultywhen removing a CD/DVD disc, stretch a paper clip (or use a pin or a thin metal rod) and insert it into the emergencyeject hole located on the front panel.The CD/DVD disk tray should eject immediately. This procedure can also be used to remove a CD/DVD from thedrive when the GoBook is powered off.The PC Card SlotThe PC card slot can be used as an interface between your computer and a variety of communications devices, suchas network adapters, SCSI adapters, fax/modems, or they can be used to provide additional data storage capacity.Your computer’s PC Card slot supports Type I, II or III PC Cards, 32-bit CardBus cards, and Zoomed Video cards.
31Section 2. Getting Familiar with Your Computer77-0100-003 19 January 2001Installing a Card1 The top side of a PC Card is usually identified with a label. Insert the card into the slot with the top up and theedge with pinhole contacts going in first. You will feel some resistance as the card slides into the back of the slot.2 PC Cards require drivers, or a program that allows the operating system to use a specific device. Many drivers areincluded with Windows, but if not, you will be prompted to install the driver included with your card.3 In Windows 98, the computer will beep twice to indicate successful installation. A single beep means that therewas a problem recognizing the card. There is no beep with other versions of Windows software. NOTE Please read the instructions included with individual PC Cards. Some cards may be inserted with power on,while others require that the computer be turned off.Removing a PC Card1 If a PC Card is in use, you must shut down the PC Card before removing it.2 Click the PC Card icon on the right side of the taskbar, then click Stop.3 When the Windows message appears, telling you that it is safe to remove the card, click OK.4 Press the eject button on the PC Card slot to release the eject button (it is spring loaded and remains hidden untilit is pressed).4 Press the eject button again to release the PC Card.
32GoBook Users Manual77-0100-003 19 January 2001Connecting to an External MonitorThe GoBook has a 15-Pin VGA monitor port to connect your computer to an external monitor.Using the VGA monitor port for dual displayYou may use an external monitor simultaneously with your GoBook’s LCD. You may also use the external monitoronly and disable the LCD, or use the LCD Only.1 Locate the 15-pin VGA monitor port on the rear panel of your GoBook and connect the video signal cable fromthe external monitor to the monitor port.2 Connect the monitor’s power cable to a power outlet and turn on the monitor.3 If the new monitor has not automatically been detected and is not displaying what appears on your GoBook’sLCD screen, open the Control Panel.4 Double-click Display. The Display Properties window opens.5 Click the Settings tab.6 Click the Advanced button.7 Click the S3DuoVue tab. The screen shown at the right appears.8 Select the CRT box to enable display on an external monitor.9 You can also use the FN+F2 hot keys to cycle through the CRT, LCD, and CRT/LCD settings.
S E C T I O N 3Making ConnectionsIntroduction 34Rear Connectors 35Left Side Connectors 37Right Side Connectors 38
34GoBook Users Manual77-0100-003 19 January 2001IntroductionYour computer is equipped with a full array of ports and connectors, including standard input/output (I/O) ports forquickly and easily adding peripheral devices such as printers and monitors. Refer to documentation included withindividual devices for details on connecting these devices to your computer. Along with the standard ports found onmost computers, your computer may also include modem and LAN (optional) ports, offering advanced communica-tions technology.
35Section 3. Making Connections77-0100-003 19 January 2001Rear ConnectorsYou will find the serial, parallel, and VGA ports under the port cover at the back of the computer.1 DC-in JackConnect the DC power cable from the AC adapter to this jack.2 VGA Out (External Video) PortThe 15-pin monitor port can connect your computer to an external monitor.123 4 5 678
36GoBook Users Manual77-0100-003 19 January 20013 Parallel PortUse the 25-pin parallel port to connect your computer to a parallel device such as a printer, or set up a direct connec-tion between two computers. The parallel port supports the faster EPP (Enhanced Parallel Port) and ECP (ExtendedCapabilities Port) specifications, which can be enabled using the BIOS Setup Utility.4 Serial PortThe 9-pin serial port can be used to connect your computer to serial devices such as a fax/modem or a serial mouse.This port is identified as COM1 and is 16550A compatible.5 PS/2 PortYou can use the mini-DIN PS/2 port to connect your computer to a PS/2 device such as a PS/2 keyboard, or mouse.6 Fax/modem RJ-11 JackThe fax/modem can transmit data using the 56 Kbps V.90 protocol, and send and receive faxes at 14.4 Kbps. In somecountries, local regulations may not permit the use of the fax/modem designed for this system. In this case, you mayuse a PCMCIA modem.CAUTION Plug your modem into an analog telephone jack only. Most homes use analog lines. Do not use digitallines, such as the PBX and ISDN systems found in many offices. Digital lines may damage your modem.
37Section 3. Making Connections77-0100-003 19 January 20017 LAN RJ-45 Jack (optional)With the built-in Ethernet LAN combo, you can make LAN connections without installing PC cards. Connectionspeed is 10/100 Mbps.8 USB (Universal Serial Bus) PortThe Universal Serial Bus (USB) is the latest standard for attaching input devices, scanners, and other devices to aPC. USB devices can be chained together on a single cable. USB is 1.1 compliant.Left Side Connectors1 PC-Card SlotUse this slot to connect PCMCIA-card devices.12 3
38GoBook Users Manual77-0100-003 19 January 20012 Microphone Jack Connect a microphone to this jack to record audio.3 Audio-Out JackConnect external speakers or a stereo headset to this jack to listen to multimedia.Right Side Connectors1 Security SlotYour computer has a Security Slot that can be used with a standard laptop locking device, such as a KennsingtonLock. You can connect the GoBook to a large object with the lock to prevent theft of your GoBook. See the docu-mentation that comes with your lock for more information.1
S E C TION 4If You Have a WirelessModemIntroduction 40Before You Start: Register! 40Registering Your Wireless Modem 40Wireless Modem LED Status 42Installing Your Wireless Modem Software 44Using Your Wireless Modem 46
40GoBook Users Manual77-0100-003 19 January 2001IntroductionIf your GoBook computer is equipped with a wireless modem, you must first register it with the appropriate networkprovider.Before You Start: Register!Before using your wireless modem you must sign up for service with a wireless network provider. When you register,you will need to furnish the network provider with your modem ID and the computer’s serial number. This informa-tion is printed on a label located on the bottom of your GoBook computer.Registering Your Wireless ModemAir Card 300 (CDPD)When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 300 your primarynetwork interface card. For this procedure, click Yes and run Wireless Expert.NOTE Wireless Expert should start automatically.Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen. Then followthe on-screen procedures.
41Section 4. If You Have a Radio Modem77-0100-003 19 January 2001Air Card 350 (CDPD)When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 300 your primarynetwork interface card. For this procedure, click Yes and run Wireless Expert.NOTE Wireless Expert should start automatically.Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen. Then followthe on-screen procedures.Nokia Card Phone 2.0 (GSM)Eject the Nokia Card Phone 2.0 and insert your activated SIM card (note that SIM cards may have multiple features(voice, data, fax, SMS). Reinsert your Nokia Card Phone card and the GSM application will start automatically.RIM 802D (DataTac) for MotientAll RIM 802D radios must be registered through Motient. For more information on registering your RIM 802D radioon the Motient network , visit their website at www.motient.com.RIM 902M (Mobitex) for CingularRecord the radio ID and the GoBook Serial number as labeled on the bottom of the GoBook or shipping box. Withyour company registration account information, call Cingular at 1-800-662-4839 and request registration. Run areliable radio application to verify registration was successful.
42GoBook Users Manual77-0100-003 19 January 2001Lucent Wireless LANContact your local area network administrator to setup your computer for your network.Cisco Aironet Wireless LANContact your local area network administrator to setup your computer for your network.Wireless Modem LED StatusAir Card 300 (CDPD)The wireless modem is powered ON after reboot, or resume, as indicated by the wireless modem LED being solidon. It can be turned off by right clicking on the PC Card icon in the system task tray, and selecting “Stop SierraWireless AirCard 300 CDPD”. It can then be repowered by doing a suspend/resume or a reboot.Air Card 350 (CDPD)The wireless modem is powered on after reboot or resume as indicated by the wireless modem LED being solid on. Itcan be turned off by right clicking on the PC-Card icon in the system task tray, and selecting “ Stop Sierra WirelessAirCard 350 CDPD “. It can then be repowered by doing a suspend/resume or a reboot.CAUTION Your modem generates radio frequency (RF) signals. Do notoperate the radio modem before you have registered it with a network provider.The network will not accept a signal from an unregistered device. Unauthorizeduse of your radio modem may interfere with local business or governmentcommunications, resulting in fines or other legal action.
43Section 4. If You Have a Radio Modem77-0100-003 19 January 2001Nokia Card Phone 2.0 (GSM)The wireless modem is powered on when the modem card is inserted (after the SIM card has been inserted). TheGSM application automatically starts when the modem card is inserted. To stop the application you must manuallystop the card in the system tray using the PC Card icon (or applicable Windows 2000 icon). The GSM applicationwill close when stopped. Otherwise, just minimize the application when not in use.RIM 802D (DataTac) for MotientThe wireless modem LED has three states when a DataTac wireless modem is installed. They are:•Solid Green LED – Wireless modem is ON, regardless of the state of the computer•Flashing Green LED – Wireless modem is ON, and has a Message Waiting from the network•LED Off – Wireless Modem is OFF. No power is supplied to the wireless modemRIM 902M (Mobitex) for CingularThe wireless modem LED has three states when a DataTac wireless modem is installed. They are:•Solid Green LED – Wireless modem is ON, regardless of the state of the computer•Flashing Green LED – Wireless modem is ON, and has a Message Waiting from the network•LED Off – Wireless Modem is OFF. No power is supplied to the wireless modemLucent Wireless LANThe wireless modem is powered ON after initial boot, reboot, or resume as indicated by the wireless modem LEDbeing solid green. It can be turned off by right clicking the PC Card icon in the system task tray, then selecting “StopOrinoco PC Card (3.3 and 5 volt)”. It can be repowered by doing a suspend/resume, or by rebooting the computer.
44GoBook Users Manual77-0100-003 19 January 2001Cisco Wireless LANThe wireless modem is powered ON after initial boot, reboot, or resume as indicated by the wireless modem LEDbeing solid green. It can be turned off by right clicking the PC Card icon in the system task tray, then selecting “StopCisco Systems 340 Series Wireless LAN Adapter”. It can be repowered by doing a suspend/resume, or by rebootingthe computer.Installing Your Wireless Modem SoftwareInstalling the Software for Your Wireless ModemFollowing are the installation procedures for installing the software for your wireless modem.Air Card 300 (CDPD)•Software comes pre-installedAir Card 350 (CDPD)•Software comes pre-installedNokia Card Phone 2.0 (GSM)•Software comes pre-installedRIM 802D (DataTac) for MotientThe RIM 802D radio is automatically installed through the Plug and Play feature of the Windows operating system.Once installed, the radio can be accessed as COM4.
45Section 4. If You Have a Radio Modem77-0100-003 19 January 20011 To verify the radio is installed and functioning correctly, a hyperterminal session can be used to access RIM’sbuilt in diagnostic program.2 To access this diagnostic program, create a hyterterminal session direct to COM4 with 8 data bits, no parity, 1stopbit, and hardware handshaking.3 Once a connection has been established, type “menu” (lower case, without the quotes) and press enter. The RIMDiagnostic screen should appear.This diagnostic program allows the user to send a short message either to yourself or another device on the network.For more information on how use the built-in diagnostics, visit the RIM website at www.rim.net.RIM 902M (Mobitex) for CingularThe RIM 902M radio is automatically installed through the Plug and Play feature of the Windows operating system.Once installed the radio can be accessed as COM4.1 To verify the radio is installed and functioning correctly, a hyperterminal session can be used to access RIM’sbuilt in diagnostic program.2 To access this diagnostic program, create a hyterterminal session direct to COM4 with 8 data bits, no parity, 1stop bit, and hardware handshaking.3 Once a connection has been established, type “menu” (lower case, without the quotes) and press enter. The RIMDiagnostic screen should appear.This diagnostic program allows the user to send a short message either to yourself or another device on the network.For more information on how use the built-in diagnostics, visit the RIM website at www.rim.net.Lucent Wireless LAN•Driver comes pre-installedCisco Wireless LAN•Driver comes pre-installed
46GoBook Users Manual77-0100-003 19 January 2001Using Your Wireless ModemFollowing are the procedures for using your wireless modem. Air Card 300 (CDPD)•Run Watcher from the desktop, or from the Start, Programs, SierraWireless, Aircard3xx menu.•Verify signal strength is green and radio LED in ON.Air Card 350 (CDPD)•Run Watcher from the desktop, or from the Start, Programs, SierraWireless, Aircard3xx menu.•Verify signal strength is green and radio LED in ON.Nokia Card Phone 2.0 (GSM)•Go to program – COM Port Changing tool under Start, Programs, NokiaCardPhone2.0 menu•Click the radio button next to the COM port that you want your Nokia Card Phone 2.0 to reside on.1 Click OK.2 Click Yes to confirm.3 Click Yes to restart your computer.•If necessary, activate the Nokia Monitor program running on the task bar and verify that you have at least onebar of signal strength in the upper left hand corner of the Monitor window.•Read and correct any error messages displayed in prompt window (such as “Insert SIM card”).•Run the serial GSM radio application of your choice
47Section 4. If You Have a Radio Modem77-0100-003 19 January 2001RIM 802D (DataTac) for Motient•With the exception of the built-in diagnostic program of the RIM radio, there are no standard applicationsshipped that allow the RIM 802D radio to be used for communication.The RIM 802D radio understands two protocols: Native Control Language (NCL) and; RIM access protocol(RAP). To use the RIM 802D radio, an application that uses one of these protocols must be installed on the computerand configured to communicate on COM4.RIM 902D (Mobitex) for Cingular•With the exception of the built-in diagnostic program of the RIM radio, there are no standard applicationsshipped that allow the RIM 902M radio to be used for communication.The RIM 902M radio understands two protocols: MASC, and; RIM access protocol (RAP). To use the RIM 902Mradio, an application that uses one of these protocols must be installed on the computer and configured to communi-cate on COM4.Lucent Wireless LAN•Go to your preferred LAN application and run normallyCisco Wireless LAN•Go to your preferred LAN application and run normallyCAUTION While the radio is operating, its antenna must be at least 20 cm fromall persons in order to comply with the FCC RF exposure limit. Radio (wirelessmodem) operators must make sure their radio unit is in compliance with theseFCC regulations. See Section 7 Optional Equipment and Accessories forimportant information about vehicle-mounted antennas.
48GoBook Users Manual77-0100-003 19 January 2001Modifications not expressly approved by Itronix could void the user's authority to operate the equipment.
49Power Management 50Battery Calibration 50Monitoring Battery Power 51Low Battery Alarms 51Battery Charging 52Power Saving Modes 52Suspend Mode 53Initiating Suspend Mode 54Power Button Settings 54When to Replace the Battery 55Heat Considerations 56SECTION 5Power Management
50GoBook Users Manual77-0100-003 19 January 2001Power ManagementBattery CalibrationThe first time you use a battery, you should calibrate it. The calibration process empties and charges the battery. Thisallows the Windows battery gauge to accurately monitor battery status. To calibrate a battery, follow these steps:1 Plug in the AC adapter.2 Restart the computer. When the startup screen appears, just prior to the Windows logo screen, press the Del keyto enter the BIOS Setup Utility.3 In the BIOS Setup Utility, select Power Management Setup. Choose Battery Auto Calibration, then selectEnabled.NOTE Make sure that AC adapter & Battery are present.4 Hit Enter when you are asked “Do you wish to do battery auto-learning? (y/n)(y/n)(y/n)(y/n)(y/n)” in the Battery Calibrationdialog. This starts battery calibration.Battery Calibration will take from 10 to 16 hours, depending on how much power the battery may already contain.
51Section 5. Power Management77-0100-003 19 January 2001Monitoring Battery PowerThere are two ways to monitor how much power the battery has left.1 Click Start, Settings, Control Panel, Power Management (Power Options); then click the Power Meter tab.2 Moving the cursor to the battery icon on the taskbar, without selecting anything, is the simplest way to check onbattery power status. The status will show as a pop-up when you mouse-over the icon.NOTE If you do not see the battery icon on the taskbar, enable it in Start, Settings, Control Panel, Power Manage-ment. Choose the Advanced tab and select “Always show icon on the taskbar.”Low Battery AlarmsHow your computer responds to a low battery condition can be set by going to Start, Settings, Control Panel, PowerManagement, Alarms.Two different power alarms can be enabled or disabled: the Low Battery Alarm, and the Critical Battery Alarm. Usethe slidebar to set the power level at which the alarms are activated. Click on the Action button to choose whether thealarm sounds, displays a message, or both.CAUTION When battery power is low, the battery LED indicator will flash, and the alarm will beep or display awarning on your screen. Take immediate action, such as saving files or connecting to the AC adapter, or data may belost.When the computer alerts you that the battery is low, immediately do one of the following:•Connect the AC power adapter•Save your work, and suspend to disk (Hibernate) by clicking the Power Button•Save your work, then select Shut Down from the Start menu•Turn off the computer (or suspend to disk) and replace the discharged battery with a charged battery (SeeChanging the Battery later in this section).
52GoBook Users Manual77-0100-003 19 January 2001NOTE Do not restart the computer until you have connected to an AC adapter, or replaced the discharged batterywith a charged battery.Battery ChargingWhen you use the AC adapter to connect your GoBook to a power outlet, the internal battery will automaticallybegin to recharge. While the battery is charging, the Battery Charge LED indicator on the indicator panel will beactive. When the battery is fully charged, the Battery Charge LED indicator will turn off.If your computer is turned off, or suspended to RAM, a fully discharged battery will take about 4 hours to recharge.If your computer is turned on and is not in suspend mode, it will take about 6 hours to recharge the battery. Refer tothe following table:Charging DischargingSystem On 6 - 7 hours 4 hoursSystem Off 4 hours —(suspend to RAM)NOTE A fully charged Li-Ion battery can run the GoBook for approximately 3 hours, or more.Power Saving ModesAdjust the default power management settings in the Power Management (Power Options) dialog box in the ControlPanel. The Power Management (Power Options) dialog box allows you to set different actions to take when thecomputer is left idle for a certain amount of time.
53Section 5. Power Management77-0100-003 19 January 2001Suspend ModeThere are several possible settings for suspend mode, which can be selected in the Power Management (PowerOptions) dialog box: You may suspend to RAM, suspend to disk (Hibernate), or disable suspend altogether, which isnot recommended.Suspend to RAMIn a suspend to RAM, the contents of your computer’s memory are held intact, while practically all the rest of thecomponents in your computer either turn off completely, or reduce power consumption to a minimum. In a Suspendto RAM, your computer remains active but with the minimum possible power consumption. Return the computer tofull power by pressing any key. A fully-charged battery can maintain a Suspend to RAM for many hours.Suspend to Disk (Hibernate)Suspend to Disk (Hibernate) is similar to turning off the computer, except that the current state of the computer iscopied to the hard disk as a special file. When the computer returns from suspend mode, the desktop appears with thesame files and programs open as when the computer was suspended. Suspend to Disk (Hibernate) is very useful whenyou don’t want to take the time to shut down all open programs one by one to shut off the computer, only to have toopen the same programs and files the next time you use the computer. This mode is also called hibernation mode.Suspend-to-Disk PartitionIn order to Suspend to Disk, you must have a special suspend-to-disk partition on your hard disk drive. This partitionis pre-installed on your computer. The pre-installed partition is large enough to store all system memory.
54GoBook Users Manual77-0100-003 19 January 2001Initiating Suspend ModeThere are four ways to initiate suspend mode. The settings can be adjusted in the Power Management dialog box:•The computer will automatically enter suspend mode when not used for a set period of time•Selecting the Stand by button in the Shut Down Windows dialog box•Pressing the power button (if enabled in power settings)•Pressing the suspend function key (FN + F3)Power Button SettingsThe function of the power button can be set to Shut down, Stand by or Hibernate in the Power Management Proper-ties dialog box in the Windows Control Panel. However, holding the power button down for more than four secondswill force a power off while operating under any situation, resulting in the loss of any unsaved information.Power Saving Tips•Avoid operating the fax/modem, or audio and video applications when using battery power. Operating a faxmodem, video, or audio equipment increases the computer’s power requirements.•Decreasing monitor brightness can also save power. Decrease brightness by pushing FN + F6. Increase it bypushing FN + F7.
55Section 5. Power Management77-0100-003 19 January 2001When to Replace the BatteryOver time, the battery’s capacity gradually decreases. We recommend that you replace your battery when you noticethat it begins to store significantly less charge.Changing the BatteryChange the main battery pack as follows:1 Turn off the computer.2 Disconnect external power.3 Close the display and turn the computer over.4 Push in the latches on the battery door (1) while lifting the battery out of the compartment. Remove the battery(2).5 Make sure the replacement battery is properly orientated. Insert the battery into the battery compartment. Checkthat the latches lock back into position.12
56GoBook Users Manual77-0100-003 19 January 2001Heat ConsiderationsThe computer’s processor has been specially designed to consume little power, and generates very little heat.However, working in a hot environment, or working for long periods may raise the temperature. Your computer takesthe following steps to lower temperature:1 The cooling fan is turned on. You may feel air coming from a vent near the right rear of the computer when thishappens.If the temperature continues to rise:2 Processor activity is reduced. You may notice a slight loss of performance when this happens.If the computer overheats:3 The processor will stop functioning and the computer will shutdown.
Using the BIOS Setup Utility 58BIOS Setup Menu 58Starting the BIOS Setup Utility 58The Main Menu 59Navigating and Entering Information in BIOS 60Standard CMOS Setup 61Standard Feature Description 62Advanced CMOS Setup 64Power Management 66Peripheral Setup 68Auto-Detect Hard Disk 70Change Supervisor Password 71Change User Password 71Auto Configuration with Optimal Settings 71Exiting and Saving 72SECTION 6Customizing Your BiosSettings
58GoBook Users Manual77-0100-003 19 January 2001Using the BIOS Setup UtilityThis chapter explains how to use the Setup Utility to modify the BIOS settings. The Setup Utility displays and allowsmodification of the GoBook components and the configuration of devices that are connected to it. This informationis used to test and initialize components at start-up time and to make sure everything runs properly when the systemis operating.The BIOS is installed with a set of default values. You may be able to increase system performance by changingsome of the timing values in the Setup Utility, but this can be limited by the kind of hardware you are using. Incertain circumstances, the system may generate an error message that asks you to make changes to the CMOSsettings using the Setup Utility. This happens when the system finds an error during the POST (Power On Self Test)that it carries out at startup.If you are not sure how to configure the BIOS settings, we suggest that you select Auto Configuration with OptimalSettings on the Main Menu screen, then exit saving changes. This loads optimized default settings for normal use.BIOS Setup MenuThe BIOS Setup Utility allows you to configure your computer’s basic settings. When you turn your computer on,the system reads this information to initialize the hardware so that it can operate correctly. Use the BIOS SetupUtility to change your computer’s start-up configuration. For example, you can change the way the parallel portoperates, or change the security and power management routines of your system.Starting the BIOS Setup UtilityYou can only start the Setup Utility shortly after the computer has been turned on. A prompt appears on the computerdisplay that says “Press DEL to run Setup.” When you see this prompt, press the Delete key and the system will startthe Setup Utility and display the main menu of the utility.
59Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001The Main MenuThe Setup Utility main menu has seven main submenu options: Standard CMOS Setup, Advanced CMOS Setup,Power Management Setup, and Peripheral Setup, Auto-Detect Hard Disks, Change User Password and ChangeSupervisor Password. Save Settings and Exit, and Exit Without Saving are used to exit the Setup Utility.AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23(C) 2000 American Megatrends, Inc. All rights ReservedStandard CMOS SetupStandard CMOS SetupStandard CMOS SetupStandard CMOS SetupStandard CMOS SetupAdvanced CMOS SetupAdvanced CMOS SetupAdvanced CMOS SetupAdvanced CMOS SetupAdvanced CMOS SetupPower Management SetupPower Management SetupPower Management SetupPower Management SetupPower Management SetupPeripheral SetupPeripheral SetupPeripheral SetupPeripheral SetupPeripheral SetupAuto-Detect Hard DisksAuto-Detect Hard DisksAuto-Detect Hard DisksAuto-Detect Hard DisksAuto-Detect Hard DisksChange User PasswordChange Supervisor PasswordChange Supervisor PasswordChange Supervisor PasswordChange Supervisor PasswordChange Supervisor PasswordAuto Configuration with Optimal SettingsAuto Configuration with Optimal SettingsAuto Configuration with Optimal SettingsAuto Configuration with Optimal SettingsAuto Configuration with Optimal SettingsSave Settings and ExitSave Settings and ExitSave Settings and ExitSave Settings and ExitSave Settings and ExitExit Without SavingExit Without SavingExit Without SavingExit Without SavingExit Without SavingStandard CMOS setup for changing time, date, hard disk type, etc.ESCESCESCESCESC:Exit ↑ ↓ :Sel F2/F3F2/F3F2/F3F2/F3F2/F3:Color F10F10F10F10F10:Save&Exit
60GoBook Users Manual77-0100-003 19 January 2001Navigating and Entering Information in BIOSUse the following keys to move between fields and to enter information:Key FunctionDel Starts the BIOS utility after turning on the computer.ESC Exits any submenu. If you wish to exit the BIOS utility withoutsaving changes, go to the main menu, then press Esc.Up, down arrow keys Moves among selections.(↑↓)/TabPgUp PgDn Use the PgUp, PgDn keys to modify a field. Use PgUp to increase avalue, such as a date or number, and PgDn to decrease it. For othertypes of choices, such as “enabled,” or “disabled,” use either key tomove between choices.Enter Makes a selection.F2 or F3 Changes the color of the graphic display.F10 Saves changes, then exits.
61Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Standard CMOS SetupThe Standard CMOS Setup page of the Setup Utility has a list of fields that describe the basic configuration of yourcomputer. CMOS is simply a type of random access memory, or RAM, used to store the basic configuration of thecomputer.AMIBIOS SETUP - STANDARD CMOS SETUPAMIBIOS SETUP - STANDARD CMOS SETUPAMIBIOS SETUP - STANDARD CMOS SETUPAMIBIOS SETUP - STANDARD CMOS SETUPAMIBIOS SETUP - STANDARD CMOS SETUP(C)2000 American Megatrends, Inc. All rights ReservedDate (mm:dd:yy) : Thurs, Nov. 2 2000Thurs, Nov. 2 2000Thurs, Nov. 2 2000Thurs, Nov. 2 2000Thurs, Nov. 2 2000 Base Memory:640KBTime (hh:mm:ss) : 8:38:168:38:168:38:168:38:168:38:16 Extd Memory:63MBDrive A: 1.44 MB 3 1/2 in1.44 MB 3 1/2 in1.44 MB 3 1/2 in1.44 MB 3 1/2 in1.44 MB 3 1/2 in LBA Blk PIO 32BitType Size Cyln Head WPcom Sec Mode Mode Mode ModePri Master : AutoAutoAutoAutoAuto ON ON ON ON ONSec Master :::::AutoAutoAutoAutoAuto ON ON ON ON ONBoot Sector Virus Protection DisabledDisabledDisabledDisabledDisabledMonth:Jan - Dec ESCESCESCESCESC:Exit ↑ ↓:SelDay: 01 - 31 PgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDn:ModifyYear: 1901 - 2099 F2/F3F2/F3F2/F3F2/F3F2/F3:Color
62GoBook Users Manual77-0100-003 19 January 2001Standard Feature DescriptionField Setting FunctionSystem Time Use these fields to set the time and date. The time is displayed in 24-hour format. The date can be set from January 1, 1901 to December 31,2099. The values set in these two fields take effect immediately.Floppy Drive A Not Installed Indicates if a floppy disk drive is installed. Default is 1.44 MB (3 1/2”)1.44 MB (3 1/2”).Type Shows type of system installed including the following options:• (Pri. Master) Auto, User, Not Installed• (Sec. Master) Auto, ATAPI CD-ROM, Not InstalledPri. Master Auto The default setting is Auto. Auto lets the system automaticallyUser read setup information from the device.Not InstalledSec. Master Auto The default setting is Auto. Auto lets the system automaticallyATAPI CD-ROM read setup information from the device. When set to Auto, theNot Installed BIOS will automatically detect hard disk capacity.System Memory; These fields display the amount of conventional memory andExtended Memory extended memory detected by the system during bootup. Theyare display only fields.
63Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Primary/Secondary Master and Slave SettingsSize Displays the hard disk capacity.Cylinders Displays the number of cylinders on the hard disk drive.Heads Displays the number of heads per cylinder on the hard disk drive.LBA Mode LBA (Logical Block Addressing) mode is used to support IDE hard disks larger than 504 MB.LBA support is required for compatibility with the FAT32 system. Only some hard disk drivessupport LBA mode. The default setting depends on the hard disk drive type.Blk Mode Enables or disables block mode, which allows multi-sector transfer ofdata. Only some hard drives support block mode.PIO Mode PIO (Programmed Input/Output) mode refers to data transfer method used by IDE drives.These modes use the CPU’s registers for data transfer in contrast with DMA (Direct MemoryAccess), which transfers directly between main memory and the peripheral device. The defaultvalue Auto lets the system automatically read setup information it needs for setup from harddisk drive. Five explicit values, 0 to 4, are also possible.32Bit Mode Enables hard drive 32-bit data transfer. Only some hard disk controllers support32Bit mode.CAUTION Before attempting to configure a hard disk drive, make sure you have the configuration informationsupplied by the manufacturer of your hard drive. Incorrect settings can result in your system not recognizing theinstalled hard disk.
64GoBook Users Manual77-0100-003 19 January 2001Advanced CMOS SetupAMIBIOS SETUP - ADVANCED CMOS SETUPAMIBIOS SETUP - ADVANCED CMOS SETUPAMIBIOS SETUP - ADVANCED CMOS SETUPAMIBIOS SETUP - ADVANCED CMOS SETUPAMIBIOS SETUP - ADVANCED CMOS SETUP(C) 2000 American Megatrends, Inc. All rights ReservedBootUp Sequence C:, A:, CDROMC:, A:, CDROMC:, A:, CDROMC:, A:, CDROMC:, A:, CDROM Available Options:Available Options:Available Options:Available Options:Available Options:S.M.A.R.T. for Hard Disks EnabledEnabledEnabledEnabledEnabled A:, C:, CDROMBootUp Num-Lock OffOffOffOffOff C:, A:, CDROMDisplay Expansion Mode EnabledEnabledEnabledEnabledEnabled CDROM, A:, C:Password Check SetupSetupSetupSetupSetupESCESCESCESCESC:Exit ↑ ↓ :SelPgUp/PgDn:ModifyF2/F3F2/F3F2/F3F2/F3F2/F3:Color
65Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Advanced CMOS Setup DescriptionField Setting FunctionBootup Sequence A; C; CDROM Use this field to set the devices from which the system shouldboot in order of priority. The default value is C; A; CDROM,which means that the computer will attempt to boot from thehard disk drive, then the floppy drive, then the CD-ROM.C; A; CDROM The computer will boot from the FDD, then the HDD,then the CD-ROM. The BIOS will auto detect a floppy disk inboot device A:.CDROM; A; C The computer will boot from the CD-ROM, then the FDD,then the HDD.S.M.A.R.T. for Hard Disabled The S.M.A.R.T. (Self-Monitoring, Analysis, andEnabled Disks Reporting Technology) system is a diagnosticstechnology that monitors and predicts device performance.The disk drive software monitors the internal performance ofthe motors, media, heads, and electronics of the drive. OnlyS.M.A.R.T. Hard Disks are supported. The default is Enabled.Bootup Num-Lock Off Use this field to initially disable the NumLock feature of theOn internal keyboard when the GoBook starts. The default is Off.Display Expansion Enabled If you are using DOS or a 640 x 480 resolution to runMode Disabled windows, the display will not fill the entire screen. Enable thismode to expand the display to the entire screen.Password Check Setup The default value is Setup, which specifies that a password isonly required to enter the Setup Utility.Always If Always is selected, the password is required when thesystem is booted up or resuming from a suspend-to-disk.
66GoBook Users Manual77-0100-003 19 January 2001Power ManagementThis section of the BIOS manages power settings in operating systems other than Windows 98 or above, or operatingsystems using ACPI power management. In Windows 98 or above, power management is controlled through thePower Management window in My Computer, and BIOS power management settings have NO effect. In otheroperating systems that use ACPI power management, BIOS settings likewise have no effect.To save power, you may select the time the computer may idle before going into standby, or a low power state, theninto suspend mode. (See Chapter 5 Power Management for an introduction to suspend modes.)AMIBIOS SETUP - POWER MANAGEMENT SETUPAMIBIOS SETUP - POWER MANAGEMENT SETUPAMIBIOS SETUP - POWER MANAGEMENT SETUPAMIBIOS SETUP - POWER MANAGEMENT SETUPAMIBIOS SETUP - POWER MANAGEMENT SETUP(C) 2000 American Megatrends, Inc. All rights ReservedGeyserville Optimized speed DisabledDisabledDisabledDisabledDisabledBattery Auto Calibrate DisabledDisabledDisabledDisabledDisabledBattery Low Warning Beep EnabledEnabledEnabledEnabledEnabledRadio Wake-Up EnabledEnabledEnabledEnabledEnabledHigh Performance On Battery EnabledEnabledEnabledEnabledEnabledESCESCESCESCESC:Exit ↑ ↓ :SelPgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDn:ModifyF2/F3F2/F3F2/F3F2/F3F2/F3:ColorAvailable Options:Available Options:Available Options:Available Options:Available Options: Performance Battery Reverse Recommended Disabled
67Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Advanced CMOS Setup DescriptionField Setting FunctionGeyserville N/A Geyserville Optimized Speed enables the systemOptimized Speed to reduce the CPU speed when the battery is in use to conservepower.Battery The computer will utilize Geyserville Optimized SpeedTechnology whenthe battery is in use. This technology lowersthe CPU clock speed to save power.Performance The computer always uses optimal CPU clock speed, and doesnot utilize Geyserville Optimized Speed Technology.Reverse When the battery is in use, the computer will utilizeGeyserville Optimized Speed. When the computeris running on AC power, it will run in Performance mode.Battery Auto Disabled Battery calibration is disabled.Calibration Enabled Battery calibration is enabled.Battery Low Warning Disabled Battery low warning beep disabled.Beep Enabled Battery low warning beep enabled (beeps at 7% remaining).Radio Wake-Up Enabled The internal radio is allowed to resume the unit.Disabled The internal radio is not allowed to resume the unit.High Performance Enabled The CPU clock runs at full speed on battery power.On Battery Disabled The CPU clock is slowed to 3/4 speed to conserve battery life.
68GoBook Users Manual77-0100-003 19 January 2001Peripheral SetupSettings on this page allow you to change port configurations.AMIBIOS SETUP - PERIPHERAL SETUPAMIBIOS SETUP - PERIPHERAL SETUPAMIBIOS SETUP - PERIPHERAL SETUPAMIBIOS SETUP - PERIPHERAL SETUPAMIBIOS SETUP - PERIPHERAL SETUP(C) 2000 American Megatrends, Inc. All rights ReservedCom1 Serial Port AutoAutoAutoAutoAutoLPT Port 378378378378378LPT Extended Mode NormalNormalNormalNormalNormalEPP Version N/AParallel Port ECP DMA Channel N/AESCESCESCESCESC:Exit ↑ ↓ :SelPgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDnPgUp/PgDn:ModifyF2/F3F2/F3F2/F3F2/F3F2/F3:ColorAvailable Options:Available Options:Available Options:Available Options:Available Options: Auto Disabled
69Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Peripheral Setup DescriptionField Setting FunctionCOM 1 Port Auto COM 1 is assigned to the serial port located at the rear of yourGoBook. Set this field to Auto to enable the system toautomatically assign an I/O address and interrupt to the port.Disabled Disables COM 1. You may need to remove this port inWindows to release the IRQ resource for use by other devices.LPT Port Auto Set this field to Auto, so that the system automatically assignsan I/O address and interrupt. You can also choose a specificI/O address.Disabled Disables the LPT port.378 This is the default adress setting.278 Optional address setting.3BC Optional address setting.
70GoBook Users Manual77-0100-003 19 January 2001Peripheral Setup Description (Cont.)Field Setting FunctionLPT Extended Mode Normal This field makes the parallel port comply with one of theEPP different kinds of parallel communications: Normal,ECP Extended Capabilities Port (ECP), and Enhanced Parallel Port(EPP).Normal , ECP and EPP are bi-directional modes, allowingboth data input and output.ECP and EPP modes are onlysupported with EPP and ECP aware peripherals.EPP Version 1.9 Use this field to set which version of EPP to use, if EPP has1.7 been selected as the LPT Extended Mode.LPT Port DMA 0 Use this field to select the DMA channel to be used when theChannel 1 LPT Extended Mode is ECP. The available channels are 0, 1,3 and 3.Auto-Detect Hard DiskWhen Auto-Detect Hard Disk is selected, the BIOS will automatically detect Pri. Master, and Sec. Slave settings.NOTE If you Auto-Detect your Hard Disk Drive with your media bay drive empty, you will need to reset the Sec.Master to Auto On to use the CD-ROM (or other media devices).
71Section 6. Customizing Your Bios Settings77-0100-003 19 January 2001Change Supervisor PasswordA supervisor password must be set before a lower-level user password can be set. After selecting Change SupervisorPassword, press Enter. You will be prompted for the new password, and then again to verify it. Type in six or fewerkeystrokes. If you make an error, press Esc to start over.Change User PasswordWith a User password, you can enter the Setup Utility and change or remove the User password, but you cannot enterthe Setup Utility and change or remove the Supervisor password, nor enable diskette access if it has been disabled.Auto Configuration with Optimal SettingsThe Auto Configuration menu resets the computer to default values. The Auto Detect Hard Disks likewise helpsusers to configure their systems quickly. When you see the following prompt, choose Y to reset the computer todefault values.Load high performance settings (y/n)(y/n)(y/n)(y/n)(y/n)
72GoBook Users Manual77-0100-003 19 January 2001Exiting and SavingSave Settings and ExitSelect this option to save changes to the field values, and restart the computer using the new values. (Pressing F10from any of the menu screens also allows you to save settings and exit.)Exit Without SavingSelect this option to discard any changes you have made to the field values, and restart the computer using the oldvalues.
Vehicle Adapter 74Vehicle Cradle 75PRECAUTIONS 76Charging Batteries 76Communicating with Other Devices 77Surge Protection 80Selecting the Right Surge Protection 81Selecting the Right Equipment 82SECTION 7Optional Equipmentand Accessories
74GoBook Users Manual77-0100-003 19 January 2001Vehicle AdapterThe Vehicle Adapter is an optional device that supplies power from the vehicle battery to operate the computer andcharge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket. To prevent possible damage to the battery, the system will not allow the battery to charge at extreme temperatures.Be aware of the following charging characteristics, especially if the computer is left unattended in a closed vehicle.Temperature Charging Activity<5°C (<41°F) Battery will not chargeTo connect the vehicle adapter1 Insert the vehicle adapter’s power cord into the power port on the back of the computer.2 Insert the cigarette lighter adapter into the vehicle’s cigarette lighter socket, turning it slightly to make a goodconnection.The power light illuminates to indicate that current is reaching the vehicle adapter. When you connect the vehicleadapter, it automatically begins charging the computer’s battery. At moderate temperatures, around 21°C (70ºF),the battery will be fully charged in approximately four to five hours. Under extremely cold or hot temperatures, orif the system is on, however, it will take longer to charge the battery (up to seven hours).
75Section 7. Optional Equipment and Accessories77-0100-003 19 January 2001Vehicle CradleThe vehicle cradle is a vehicle-based docking station designed to safely secure the computer in the vehicle. Astandard key lock located on the front of the cradle locks the computer onto the cradle for security purposes. You canuse the vehicle cradle to: •Charge batteries•Communicate with other devices•External RF antenna Front View Back ViewRear hold down dogsAlignment pinPowerindicator LEDPositionerPositionerPositionerFront hold down dogsKey LockCradle contact pins Rear hold down dogsExternal Antenna USB ports12VdcPower andGroundterminals
76GoBook Users Manual77-0100-003 19 January 2001PRECAUTIONS•There are no user-replaceable parts within the vehicle cradle, so do not open the cradle case. The vehiclecradle is internally protected. It resets automatically if there is a power fault.•Do not use the vehicle cradle to charge the computer battery overnight. Turn off the vehicle cradle at the endof each work day to prevent draining the voltage in your vehicle’s battery below starting levels.Charging BatteriesThe vehicle cradle is designed to charge the computer’s battery with voltage from the vehicle battery while you aretraveling between customer jobs. Follow the procedure below to charge a battery.To charge a battery installed in the computer1 Place the computer onto the vehicle cradle, making sure it is securely latched.2 Charging begins automatically.
77Section 7. Optional Equipment and Accessories77-0100-003 19 January 2001Communicating with Other DevicesConnect the external device to either of the USB ports on the back of the cradle, and then place the GoBook onto thevehicle cradle. You can install or remove the computer from the vehicle cradle without connecting or disconnectingthe cables.Important•A temperature of 0ºC to +60ºC (32ºF to +140ºF) is recommended whencharging batteries with the vehicle cradle. Batteries may not chargesuccessfully outside this temperature range.•If you charge your battery daily, rely on the gas gauge reading to determinebattery capacity. The gas gauge displayed by the Power Meter may show thatthe battery is full, but charging continues. This happens becuase the chargingprocess is trying to put a little more capacity into the battery. External powercan be removed at this time since the battery is virtually full.•If your battery is new or has not been used for several weeks, rely on theindicator light to determine when the battery is fully charged. The gas gaugeis unreliable in these cases; it may read 100 percent, but the actual capacity isonly 10 percent.
78GoBook Users Manual77-0100-003 19 January 2001External AntennasAn external RF antenna also can be connected to the cradle using the TNC RF connector on the back of the vehiclecradle. FCC regulations require that users of vehicle-mounted antennas must use only antennas authorized for usewith the GoBook in order to meet FCC RF exposure limits. Please contact your organizations’s help desk for a list ofapproved vehicle-mounted antennas. For mounting installation and/or mounting instructions for these types ofantennas, see the instructions that accompany each antenna.RF Antenna PlacementWARNING Improper installation and/or operating configurations of perma-nent and magnetic vehicle-mounted antennas may cause FCC RF exposure limitsto be exceeded. Vehicle-mounted antennas must be placed at least 20 cm fromoperators and bystanders.
79Section 7. Optional Equipment and Accessories77-0100-003 19 January 2001Placement of a vehicle-mounted antenna1 Measure and identify an area 20 cm (8 inches) in from the edges of the vehicle roof (see diagram below).2 Place the antenna within that area.To maximize RF performance, position the antenna in the center of the vehicle roof.Cleaning or Replacing Cradle Contact PinsThe contact pins on the vehicle cradle are exposed to contamination and stress when the computer is installed andremoved from the cradle during normal daily operation. The pins were designed to be cleaned or replaced asrequired.If the pins become dirty, they can be removed and cleaned with an electrical contact cleaner or replaced. The powerand ground pins are pins 3 and 8 respectively. When charging problems are encountered and replacement pins are notavailable, other pins in the contact assembly can be used to field fix the unit until replacement parts are available.Side View Front View
80GoBook Users Manual77-0100-003 19 January 2001To clean or replace the cradle contact pins1 Hold down the protective plastic cover.2 Grasp a pin and pull straight up, being careful not to bend it.3 Clean the pin with electrical contact cleaner and reinstall it into the cradle contact assembly.If a pin is bent or cannot be cleaned, contact your support desk to obtain a replacement pin.Surge ProtectionA large number of computer and high technology equipment damage is directly related to AC power and telephoneline problems. These problems can include surges, spikes, noise, interference, and weather-related problems, whichin turn can cause glitches, hang-ups, crashes, performance slow downs, and down time with computer equipment.The market is flooded with hundreds of AC power line surge suppressors advertising high performance surgeprotection; only a few of them actually provide adequate protection. This section provides guidelines for selecting a quality surge suppressor to be used with your GoBook, and it helpsidentify a few sources for products with acceptable performance.NOTE Pin 8 is not user replaceable. Contact your support desk forinformation about replacing this RF connector.
81Section 7. Optional Equipment and Accessories77-0100-003 19 January 2001Selecting the Right Surge ProtectionConsider the level of quality you need when selecting a surge suppressor. This depends on factors such as surgeenvironment, the type of equipment to be protected, and the quality of the electrical wiring and service. Surge EnvironmentSurge environment refers to the damage potential from electrical surges in a particular geographical area. A highquality suppressor should be used if there is frequent lightening activity in the area and the location service is fed byoverhead utility poles. An example of a high surge environment would be Florida; a low surge environment might beNew York.Type of Equipment to be ProtectedIf the computer is equipped with a modem, the modem should also be surge protected. Protecting the power linewithout protecting the modem line provides only partial protection. Quality of Electrical Wiring and ServiceWiring should be up to current NEC standards and have verified good AC grounds. It is important that yourcomputer system be plugged into a grounded AC outlet when charging and that all peripherals connected to yoursystem reference the same AC ground.
82GoBook Users Manual77-0100-003 19 January 2001Selecting the Right EquipmentThere are a number of companies that sell quality surge suppressors such as Sutton Designs, APC, and Panamax.When you are looking for a surge suppressor, consider these things.•Expect to pay at least $50 for a good quality surge suppressor.•The surge suppressor should be a UL 1449, 497, and 1283 listed for surge suppression, modem surge protec-tion, and RFI/EMI noise filtering respectively.•The surge suppressor should have diagnostic LEDs that verify good AC ground, proper wiring, and propersurge operation. Lighted on/off switches are not recommended since they can produce electrical noise.•The Joule ratings should be a minimum of 480 Joules for the AC surge circuit.•The Joule ratings should be a minimum of 240 Joules for the modem.•The modem surge circuit should present low capacitance to the modem line or it will slow the transmissionrate. Capacitance should be specified at less than 50 picofarads.•Quality surge suppressor manufacturers generally offer a lifetime warranty.•Consider obtaining a protected equipment coverage policy which insures the equipment in the event of surgedamage.•The devices that will be attached to the computer also need to be surge protected.
Introduction 84Touch Screen Care 84Hard Drive Care and Handling 85Internal Hard Drives 85External PC Card Hard Drives 86Battery Maintenance and Storage 87Maintaining Batteries 87Storing Batteries 87Computer Maintenance and Storage 88Maintaining Your Computer 88Storing Your Computer 90SECTION 8Maintenance and Storage
84GoBook Users Manual77-0100-003 19 January 2001IntroductionThe GoBook is ruggedized and weather resistant. Handle it with the normal care required by any sophisticatedelectronic equipment, and the computer will provide reliable service even under harsh field conditions.Follow the guidelines below to care for your unit.Touch Screen CareCAUTION•Always use an approved stylus.•Never use sharp, hard, or abrasive implements on the touchscreen such as ball point pens, pencils, or keys. They coulddamage the screen.•To clean the touch screen panel, apply a household glass cleanerto a soft, clean, dry cloth and wipe the screen.
85Section 8. Maintenance and Storage77-0100-003 19 January 2001Hard Drive Care and HandlingThere are two hard drive options for the GoBook: a shock-mounted 2.5-inch hard drive and a PC Card Type III harddrive. All hard drives contain media for data storage in the form of a rotating disk, read/write head(s), a motor, andelectronics for interfacing and control. Each hard drive type can be susceptible to damage from severe shock andother stressful environmental impacts. The degree of susceptibility to damage is directly related to the individualhard drive and mounting system employed. When reading or writing to the hard disk, the head is “flying” on a thin layer of air, micro-inches above the disk. Ashock can cause the read/write head to contact the spinning disk, resulting in immediate loss of stored data andpossible physical damage to the disk. It could also create loose debris in the drive enclosure that may cause progres-sive damage over time.To reduce exposure to high operating shocks, the GoBook uses power modes for the hard drive that prevent the read/write heads from being positioned over the disk when it is not being used: idle mode and standby mode.You can reduce the risk of damage to the hard drive and increase the reliability of the hard drive and data integrity byfollowing the recommendations below.Internal Hard Drives•Do not intentionally drop the computer. The unit is designed to withstand the day to day rigors of the mobileenvironment and provide years of reliable service. The useful life of the product can be enhanced by notintentionally abusing it.•Whenever possible suspend the unit by pressing FN+F3 before moving it from one location to another. Thiswill unload the read/write heads and spin down the disk.
86GoBook Users Manual77-0100-003 19 January 2001•Maintain the environmental seal of the computer by keeping all the external access doors closed and latched.Also avoid exposing the unit to extreme temperatures or moisture when the doors are open.•Periodically backup or archive important files and data.External PC Card Hard DrivesEach PC Card hard drive manufacturer provides specific guidelines for the care and handling of the product. Inaddition, follow these recommendations:•When the PC Card hard drive is not inserted in a PC Card socket, store the hard drive in a protective carryingcase. This will help protect it from inadvertent shocks.•Always use care when handling the hard drive. Do not drop, bend, flex, or crush it.•Avoid exposing the PC Card hard drive to extreme moisture, heat, or sunlight.•Keep all debris out of the connector to ensure good electrical connections.•There are no user repairable parts in the PC Card hard drive. Do not attempt to disassemble any part of thehard drive. The warranty will be voided if drive seals are broken or screws have been removed.•Periodically backup or archive important files and data.If you encounter or suspect hard drive problems, you can run SCANDISK, which provides a description of file usageand syntax on selected drives. SCANDISK will identify any failures on the hard drive and prompt you for correctiveaction based on selected options. If problems are found, it may be necessary to run SCANDISK several times todetermine the extent and severity of the problem. SCANDISK may discover multiple bad clusters. Up to ten badclusters can be allowed before returning the computer for service. After you have run SCANDISK and the problempersists or becomes more severe, or if SCANDISK finds more than ten bad clusters, return the unit for service.
87Section 8. Maintenance and Storage77-0100-003 19 January 2001Battery Maintenance and StorageMaintaining BatteriesFollow these guidelines to maintain performance of Lithium-Ion (Li-on) batteries. •Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damageto the battery, the GoBook does not allow the battery to charge if the internal temperature of the battery getstoo low (< 5°C or < 41°F) or too high (> 50°C or > 122°F).•Charge the battery nightly where the temperature will remain around 20°C (68°F).•Re-calibrate your battery when your battery performance degrades.Storing Batteries•Store the battery within the recommended temperature range: 10°C to 30°C (50°F to 86°F).•Unused or stored batteries can lose power over time. When you install a battery that has not been used forawhile, connect external power to the computer and charge the battery.•After storage, battery calibration may increase its capacity.
88GoBook Users Manual77-0100-003 19 January 2001Computer Maintenance and StorageMaintaining Your ComputerFollow these guidelines to help maintain the condition and performance of your computer.•Turn off the computer when you are not using it.•Charge the batteries daily or whenever their capacity is low.•Operate the computer within the recommended temperature ranges of 0°C to +60°C (32°F to +140°F). Care and CleaningPhysical Inspection Periodically inspect the computer and accessories for wear, damage, loose or missing parts.Identifying and correcting potential problems early can help reduce the need to return the unit for service.Outside Case Like all tools, the outside of the computer will get dirty with use. The case is made of paintedMagnesium and polycarbonate blend (plastic) doors and covers. These areas can be cleaned with a solution of onepart Formula 409™ and one part water. Follow the procedure below. To clean the outside case1 Disconnect external power and turn off the computer.2 Remove the battery.3 Using a soft, dry cloth (do not use paper products because they can scratch the surface), add a small amount ofcleaning solution to the cloth and clean the computer case.4 Wipe off any excess liquid with a soft cloth.5 Reinstall the battery.
89Section 8. Maintenance and Storage77-0100-003 19 January 2001Display Periodically inspect the display to make sure the contrast and brightness functions are operating properlyand that all pixels are operational.To clean your touch screenTo clean the display assembly, use the same cleaning solution and procedure described earlier for the outside case. Insome cases, you can use a small amount of isopropyl alcohol to remove streaks or smears. Use a soft, clean cloth toclean the display. Do not use paper products because they can scratch the screen. External Power Connector The external power connector may sometimes be exposed to moisture and/or contami-nation causing an unreliable connection to the external power source.Clean the connector using a cotton swab dipped in isopropyl alcohol. RJ-11/ RJ-45 / PS2 / USB Connectors Make sure these connectors are operating properly. During normal use, theconnector pins can get dirty or become broken, bent, or pushed out of place. Clean the connector with a cotton swabdipped in isopropyl alcohol. Keyboard Check all keys to make sure they are working properly. To clean the keyboard, use the same cleaningsolution and procedure described above for the outside case. If keyboard problems persist, the keyboard might need to be replaced. This can be done without returning the unit forservice. Contact your local support person for more information.I/O Ports Make sure the video, serial, and parallel ports are operating properly. Periodically inspect the ports fordamage or contamination, and make sure the cover is attached to the computer. The I/O cover can be replacedwithout returning the unit for service. Contact your local support person for more information.PC Card Door and Connector Whenever possible, make sure this door is closed and latched properly. When thePC Card door is closed, it provides a watertight seal for the PC Card socket. Shield the area from all contaminantssuch as liquids, rain, snow, and dust when the door is open.Make sure the PC Card connector is operating properly by reading from or writing to a PC Card.Cradle Contacts The cradle contacts on the bottom of the computer may get dirty with daily use. Pins can becleaned with a cotton swab dipped in isopropyl alcohol.
90GoBook Users Manual77-0100-003 19 January 2001Storing Your ComputerYou can store the GoBook for approximately 7 - 10 days without losing data as long as the battery is fully charged tobegin with.If you plan to store the computer for more than 7 - 10 days, follow these storage guidelines. To store the computer1 Files and data should be saved before storing the computer.Contact your organization’s help desk about the procedure for backing up files or data.2 Exit all applications and use the appropriate procedure to exit from your operating system.3 Turn off the computer.4 Remove the battery from the unit and store it in a dry place.5 Store the computer within the recommended temperature ranges of-40°C to +75°C (-40°F to +167°F). If you use PC cards, refer to the manufacturer’s instructions you received with the card for storage and careinformation.
Introduction 92POST Messages 92MS-DOS Messages 98Application Messages 99APPENDIX AError Messages
92GoBook Users Manual77-0100-003 19 January 2001IntroductionThe following are possible error and warning messages you may encounter while operating the GoBook computer.The messages described 1in this section are listed below. Error and warning messages are generated by several different sources including:•Power On Self Test (POST)•MS-DOS•Windows•ApplicationsPOST MessagesWhen the GoBook computer restarts, it tests its hardware components. This test is called the Power On Self Test(POST). If the system finds an error during this test, it displays an error message.Some POST errors can occur before anything can be displayed on the screen. In this case, the computer issues aseries of beeps, then stops working. This type of error indicates a serious hardware problem, and you should contactyour supervisor or your organization’s help desk.The most common POST error messages are listed next along with solutions you can try.
93Appendix A. Error Messages77-0100-003 19 January 2001BIOS ROM bad checksumAn expansion card has a bad ROM checksum. The expansion card may need to be replaced. Contact your supervisoror your organization’s help desk.-Disk not found-FATAL: CMOS RAM test failed-FATAL: DMA controller faulty-FATAL: Faulty DMA page registers-FATAL: Faulty refresh circuit-FATAL: Interrupt controller failed-FATAL: No RAM found-FATAL: No video display found-FATAL: RAM error at location xxxxxx: Wrote: xx Read: xx-FATAL: ROM checksum incorrectRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.Fixed disk controller failureDisk controller is not responding. Report this error to your supervisor or your organization’s help desk.Fixed disk failureReport this error to your supervisor or your organization’s help desk.
94GoBook Users Manual77-0100-003 19 January 2001Floppy disk fault - insert valid boot disk and press any keyIf no floppy drive is present, run the System Configuration Utility (SCU) and disable the floppy disk controller. (SeeSection 6 Customizing Your Bios Settings, for more information about the SCU.)Gate A20 failureHardware failure. Report this error to your supervisor or your organization’s help desk.-Hard disk boot sector invalid-Hard disk failedRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.-Insert boot-disk and press any key-Internal cache test failedRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.-Keyboard clock line failure-Keyboard controller failure-Keyboard data line failureReboot the computer by pressing CTRL+ALT+DEL. If the message persists, and the keyboard is not usable, reportthis error to your supervisor or your organization’s help desk.-Keyboard failure-Keyboard stuck key failure
95Appendix A. Error Messages77-0100-003 19 January 2001-Memory failure at AAAAAAAA, read XX expected YYRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.No boot device available — press F1 to retry bootReboot the computer by pressing CTRL+ALT+DEL. If the problem persists, the hard disk may need to be replaced.Report this error to your supervisor or your organization’s help desk.No boot sector on hard diskData corrupted on hard disk. Restore hard disk data by rebooting from CD-ROM.No timer tick interruptRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.Non-system disk or disk error — Replace and press any key to continueRemove the non-bootable PC memory card or floppy disk and press any key to reboot.Non-system disk - insert boot disk and press any keyRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.Press the F1 key to continueThis message indicates that an error was found during POST. Pressing the F1 key allows the system to attempt toboot.
96GoBook Users Manual77-0100-003 19 January 2001Shutdown failureReboot the computer by pressing CTRL+ALT+DEL. If the message persists, contact your supervisor or yourorganization’s help desk.Unexpected interrupt in protected modeReboot the computer by pressing CTRL+ALT+DEL. If the message persists, contact your supervisor or yourorganization’s help desk.WARNING! Boot sector 0 has changedThe boot sector of the hard drive has been modified. This message also may be displayed when booting from drive Cafter booting from another device. Pressing F1 will allow the system to continue to boot. If this problem persists,contact your organization’s help desk.-WARNING: CMOS checksum invalid-WARNING: CMOS failureRun the BIOS Setup Utility to set the system configuration. If the problem persists, contact your organization’s helpdesk. (See Section 6 Customizing Your BIOS Settings, for more information about the BIOS Setup Utility).-WARNING: Floppy controller failed-WARNING: Floppy disk track 0 failedRestart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.
97Appendix A. Error Messages77-0100-003 19 January 2001WARNING: Floppy information invalidRun the System Configuration Utility (SCU) to set the system configuration. If the problem persists, contact yourorganization’s help desk. (See Section 6 Customizing Your BIOS Settings, for more information about the BIOSSetup Utility).-WARNING: Keyboard controller failure-WARNING: Keyboard failureReboot the computer by pressing CTRL+ALT+DEL. If the problem persists, the keyboard is not usable; contact yourorganization’s help desk.-WARNING: No bootable floppy drive 0 installed-WARNING: No interrupts from timer 0Restart the computer by pressing the power button for at least eight seconds. If the problem persists, contact yoursupervisor or your organization’s help desk.WARNING: Time/date corruptRun the BIOS Setup Utility to set the time of day and date. (See Section 6 Customizing Your BIOS Settings, formore information about the BIOS Setup Utility).WARNING: Unexpected amount of memoryRun the BIOS Setup Utility to reinitialize the system configuration. If the problem persists, contact yourorganization’s help desk. (See Section 6 Customizing Your BIOS Settings, for more information about the BIOSSetup Utility).
98GoBook Users Manual77-0100-003 19 January 2001xxxxxh Option ROM checksum failure where xxxxxh is the starting address of the optionROMAn expansion board contains a defective ROM. Try restarting the computer by pressing CTRL+ALT+DEL. If theproblem persists, the expansion board may need to be replaced. Report this error to your supervisor or yourorganization’s help desk.MS-DOS MessagesThe MS-DOS operating system may display a warning or error message if it encounters a problem with a commandin the CONFIG.SYS or AUTOEXEC.BAT file, or a command that you entered at the DOS prompt. Following are afew of the most common MS-DOS messages. Bad command or file nameA command was entered that is spelled incorrectly or does not exist on the computer.Invalid media type reading drive X (where X is any drive letter)Abort, Retry, Fail?The media may not be formatted. Press A to abort, then format the card using the MS-DOS Format command, orfrom Windows using the Format Disk command.Invalid drive specificationYou tried to access a drive that does not exist. This can happen if you try to access drive D, but the media is notloaded. Report this error to your supervisor or help desk.
99Appendix A. Error Messages77-0100-003 19 January 2001Non-System disk or disk errorReplace and press any key when readyThis can occur if media is in the card socket and you restart the computer. Remove the media, and then press any key.Not ready reading drive X (where X is any drive letter)Abort, Retry, Fail?Make sure that the media is inserted fully into the card socket, then press R to retry.Windows MessagesWindows messages are typically self-explanatory. (See Appendix B Troubleshooting, for more information).Application MessagesBoth MS-DOS and Windows applications may display messages if a warning or error condition occurs. Refer to theonline Help or other documentation for the application that generated the message.
100GoBook Users Manual77-0100-003 19 January 2001
What to Try First 102For More Help 102Common Solutions to Common Problems 103Applications 104Batteries 105Display 107Hard Disk 108I/O Ports 108Keyboard 109Landline Modems 109Miscellaneous 111Mouse 113PC Cards 113Pen/Touch Screen 114Wireless Modems 115APPENDIX BTroubleshooting
102GoBook Users Manual77-0100-003 19 January 2001What to Try FirstThis section is designed to help you determine and fix problems you might encounter while operating the GoBookcomputer. Try the following things in order: •First look through the categories in this section for a solution. •If you don’t find a solution for your situation here, try one of the resources listed below.•If you are having a problem with a computer application, use the online Help that comes with the applicationto find a solution.•If you still cannot resolve your problem, contact the help desk at your organization.For More Help•Windows Help is already installed on your system. To access this information, select Help from the StartMenu.•Third-party Windows manuals are available from your local bookstore.
103Appendix B. Troubleshooting77-0100-003 19 January 2001Common Solutions to Common ProblemsSolutions to some common problems are listed on the following pages under these categories: •Applications•Batteries•Display•Hard Disk•I/O Ports•Keyboard•Landline Modem•Miscellaneous•Mouse•PC Cards•Pen/Touch screen•Peripherals•Wireless Modem
104GoBook Users Manual77-0100-003 19 January 2001ApplicationsMy application locks up, acts strangely, or produces a General Protection Fault (GPF)error•If you’ve tried to resolve the problem and your application still doesn’t respond, you may need to restart yourcomputer as described below. To reboot your computer, select Start, Shut Down, Restart, or press CTRL+ALT+DEL.If the computer does not restart, the keyboard may be locked up. Reset the computer by holding down thePower button for at least 5 seconds and then releasing the button.•The data on the hard disk could be corrupted. Run SCANDISK.•Windows is out of memory/resources. Exit Windows and restart Windows.Communications programs such as HyperTerminal, or Procomm Plus don’t seem to workor they lock Windows•When you first try to use HyperTerminal or similar application, the system responds with a message asking ifyou want to install the modem. Answer “Yes” to this question and follow the instructions on the screen toinstall it.•Verify with your company that your computer has an internal modem installed.
105Appendix B. Troubleshooting77-0100-003 19 January 2001BatteriesThe battery does not charge•To prevent possible damage to the battery, the system will not allow a charge if the battery temperature isextremely hot or cold (such as in a closed, unattended vehicle). If possible, charge the battery in a locationwith a moderate temperature of around 20°C (68°F).•If possible, turn off the computer while the battery is charging.•If the battery is new or has been stored for a week or more, follow this procedure:1 Make sure the computer is turned off.2 Open the battery door and remove the battery.3 Connect the AC adapter to the computer and an AC wall outlet, and then turn on the computer bypressing the Power button.4 Reinstall the battery and replace the battery door.5 Allow the system to remain idle for one hour with the AC adapter connected to the computer.The Charging LED stays lit when the battery starts charging.6 If the battery still fails to charge after an hour, remove the battery, wait several seconds, and theninstall it again.If the battery does not begin charging within several minutes, return the unit for service.The batteries take much longer than seven hours to charge•Under moderate temperatures, about 21°C (70ºF), the computer’s battery takes approximately 4 to 5 hours tocompletely charge. Under extremely cold or hot temperatures, however, the battery can take up to 16 hours tofully charge.
106GoBook Users Manual77-0100-003 19 January 2001BatteriesThe batteries don’t last very long•Calibrate the battery using the Battery Calibration selection in Power Management (see Section 6 Customiz-ing Your Bios Settings for additional information). If your battery is new or has not been used for severalweeks, calibrating the battery over a weekend may substantially increase its capacity.•As your battery ages, the maximum capacity that it can hold naturally decreases, and even the best maintainedbatteries eventually need to be retired. Consider replacing the battery if you are not getting the usage you needfrom it.The gas gauge isn’t full after charging the battery•This may indicate that the charging process terminated prematurely.The gas gauge reads “full,” but the indicator light is still On•If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The chargingprocess may continue even if the gas guage reads full. External power can be removed because the battery isvirtually full.My battery seems to have less and less capacity•If your battery is new, or if you are using it for the first time, you will need to calibrate it prior to using it (seeSection 5 Power Management for additional information on battery calibration).•Over time as your battery ages, the maximum capacity that it can hold naturally decreases, and even the bestmaintained batteries eventually need to be retired. Consider replacing your battery if you are not getting theusage you need from it.
107Appendix B. Troubleshooting77-0100-003 19 January 2001DisplayThe display performance is slow•The temperature may be too cold. Move the computer to a warmer operating environment. I can’t read the display•Adjust the backlight.•The automatic power-saving mode may have shut off (suspended) the computer. Press any key to resume.The underlined, inverse, and hypertext characters are difficult to read on the screen•Change the color scheme. From the Start Menu select Settings, Control Panel, choose Display, and then clickthe Appearance tab to make changes to the color scheme.•Make the online hypertext jumps black by adding the line JumpColor=0,0,0 to the [Windows Help] section ofWIN.INI.I can’t see the cursor while using the DOS editor•Press FN+INSERT to change from insert mode to overwrite mode to enable a block cursor. When it defaultsto insert mode, the DOS editor uses an underline cursor which is less visible than the block cursor for over-write mode.The display appears to have random pixels darkened after scrolling•Contact your supervisor or your organization’s help desk for information about correcting this problem.I changed my display resolution, but I see no difference on the screen•Try restarting your computer for the changes to take effect.
108GoBook Users Manual77-0100-003 19 January 2001Hard DiskThe hard disk will not spin up so the computer can’t boot up•This occurs if the unit is exposed to extreme low temperatures. This is not a hardware failure associated withthe hard disk. Allow the computer to warm to room temperature.I can’t save files because the disk is full•Report this situation to your supervisor or your organization’s help desk.Diskette Read Error•Any card in the PC card socket except for a properly formatted memory card will cause this error since it istrying to read the PC card.•Any media in the installed media bay except for properly formatted media will cause this error since it istrying to read the media.I/O PortsI can’t access a serial port•Make sure another application is not using the same port. •Make sure the correct COM port is selected in your application. Refer to the online Help for your application.Ports
109Appendix B. Troubleshooting77-0100-003 19 January 2001KeyboardSomething unexpected happens when I press a key•You may have pressed a key combination that performs a Windows function. Make sure you are pressing thecorrect keys for the application you are running. Incorrect characters appear on the screen when I press certain keys•You may be in NUM LOCK mode. Press NUM LOCK to toggle NUM LOCK mode off.Landline ModemsThe modem doesn’t work•When you first try to use HyperTerminal or similar application, the system responds with a message asking ifyou want to install the modem. Answer “Yes” to this question and follow the instructions on the screen toinstall it.•Make sure the communication settings are correct in your application. Refer to the online Help for yourapplication.The modem doesn’t dial a numberCheck these things:•If you are using an external modem, make sure the cables are attached correctly.•Make sure your communications parameters are correct in your application. Refer to the online Help for yourapplication.
110GoBook Users Manual77-0100-003 19 January 2001Landline ModemsThe modem dials and receives an answer but does not establish a connection•You may have incorrect parameters selected for your application to talk with the remote modem. Refer to theonline Help for your application.•You may need to adjust your modem’s baud rate or protocol selection.Communications programs such as HyperTerminal or Procomm Plus don’t seem to workor they lock Windows•If you are using the internal modem, be sure to specify the proper communications port.•When you first try to use HyperTerminal or similar application, the system responds with a message asking ifyou want to install the modem. Answer “Yes” to this question and follow the instructions on the screen toinstall it.The modem dials and the answering modem generates tone, but our modem does not beginthe training sequence to establish a connectionAlthough the problem may appear to originate from the computer, the source of the problem is the answeringmodem.•Try setting up the answering modem to generate the correct V.22 tone, which can usually be done by sendingan AT command to the modem.•Add %!1300AO to the initialization string. If used, this command must be sent immediately before thecommand to dial the desired phone number and sent again before re-dialing the number since the modem willdefault to the original setting at the end of the session.
111Appendix B. Troubleshooting77-0100-003 19 January 2001MiscellaneousThe computer shuts off unexpectedly•The computer has entered suspend mode. Press a key to turn it back on.•The battery capacity may be low. Connect external power to charge the battery, or replace the battery with afully charged one.•The battery contacts may be dirty. Turn off the computer, remove the battery, and clean the contacts.The speaker volume is too high or too low•Increase the volume by pressing FN+F9; decrease the volume by pressing FN+F8.The computer won’t turn on•The battery may not be installed properly, or it may not be fully charged. Make sure a fully charged battery isproperly installed.•Connect external power to charge the battery if it is not charged.•If you are using the AC adapter, check the electrical outlet you are using to make sure it is working properly.•If the GoBook computer does not turn on, restart the computer by holding down the power button for at least 8seconds and then releasing the buttons.The computer won’t turn off•Press and hold the Power button for at least 8 seconds.The computer enters suspend mode too quickly•When there is no activity for a period of time, the computer turns off or enters suspend mode. To extend thistime, use the Power Management program and enter a new time.
112GoBook Users Manual77-0100-003 19 January 2001MiscellaneousThe computer doesn’t automatically suspend•Check to make sure the COM ports are off. For example, exit any application that uses COM ports.•Make sure external power is not connected. Some systems will not suspend automatically when they areconnected to external power.The system date and time are incorrect•Reset the correct date and time by choosing the Date/Time icon from Control Panel and making the appropri-ate changes.I receive an “out of memory” error message•Too many applications may be running at the same time. Close applications you don’t need.•Run MS-DOS applications in full screen rather than a window. Press ALT+ENTER to toggle between fullscreen and window mode.•If you’re using desktop wallpaper, set wallpaper to None. To do this, choose Display from Control Panel andmake the appropriate change.•Make sure you have enough space on your hard disk. Contact your supervisor or your organization’s help deskfor assistance.•Set up a permanent swap file. Contact your supervisor or your organization’s help desk for assistance.Holding down the Power button to reset the computer doesn’t always work•Try resetting the computer again. If this doesn’t work, remove all power, and allow the unit to remain idle forten minutes. After ten minutes, connect external power and retry.
113Appendix B. Troubleshooting77-0100-003 19 January 2001MouseI have difficulty double-clicking the mouse fast enough•From the Start Menu, select Settings, Control Panel, and then choose Mouse. The Buttons tab contains thesetting for the double-click speed.I can’t see the mouse pointer•The mouse pointer may be off the screen. Move the mouse until it reappears on the screen.•From the Start Menu, select Settings, Control Panel, and then choose Mouse. The Motion tab containssettings for the mouse speed and trail.PC CardsI can’t remove the PC card•Press the ejector button located inside the PC card door on the side of the computer. The button will pop out.Press down on top of the ejector button to eject the PC card. Slide the card out.•If the ejector button malfunctions when you press it, release the button and then press it again. Diskette Read Error•Any card in the PC Card socket except for a properly formatted memory card will cause this error since it istrying to read the PC Card.The system does not recognize the PC Card CD-ROM when it is inserted into the PC Cardsocket•There is a delay of 10 to 15 seconds before the CD-ROM drive is recognized.•Drivers may not be installed. Contact your organization’s help desk for assistance.
114GoBook Users Manual77-0100-003 19 January 2001...PC CardsThe computer locks up when I remove the PC card•Before you remove the card, select the PC card icon in the system “tray” area of the screen (near the clock inthe lower right corner), and choose “Stop [card name] card.”The computer locks up when inserting a PC card•Because of the combination media bay configuration on the GoBook, the computer may not be locked up.Instead, it may be taking a couple of minutes before the system recognizes the PC card slot.Pen/Touch ScreenWhen I try to use the stylus on my touch screen, nothing happens•If you cannot select objects accurately with the stylus, you may need to recalibrate the touch screen. To calibrate the touch screen1 From the Start Menu, select Programs, UPDD, and then choose Calibrate.2 Follow the instructions on the screen to calibrate the touch screen.The touch screen display warps or pillows in high humidity•The computer remains functional; however, moving the computer to a more suitable environment will allowthe display to recover.
115Appendix B. Troubleshooting77-0100-003 19 January 2001Wireless ModemsHow can I tell if my CDPD radio is working?Try the following procedure: 1 From the Start Menu, select Programs, then “Sierra Wireless”, then “Aircard3XX”, then “WirelessExpert”2 Press the Next Button3 If you encounter an error message, follow the on screen instructions.4 Verify or enter the correct NEI (Network IP address) and DNS (Domain Name Server IP address) for yourCDPD network registration5 Press the Next Button. WirelessExpert then automatically perform a series of tests. If a red X is displayed in anycheck box, then an error resulted from that test.6 If a red X is displayed in the check box next to “Scan for Valid CDPD channel” then your CDPD radio cannot“hear” the cellular network. You are either out of RF coverage or have a RF performance problem. Check yourRF coverage and antenna position. Press Back to repeat test.7 If a red X is displayed in the check box next to “Register with CDPD Network” then your CDPD radio failed toregister with the network. Check your CDPD network registration status with your CDPD provider. Press Back torepeat test8 If a red X is displayed in the check box next to “Ping the network” then your CDPD radio cannot deliver a packetto itself through the CDPD network. Check with your CDPD network provider to verify your NEI and DNS arecorrect. If your NEI and DNS are correct, you may be at the edge of RF coverage or have a RF performanceproblem. Check your RF coverage and antenna position. Press Back to repeat test.9 If a green check is displayed in all three of the above check boxes, then your CDPD radio is working properly. Ifyou continue to have CDPD communication problems, check with your application support personnel to investi-gate your networking and application setup.
116GoBook Users Manual77-0100-003 19 January 2001...Wireless Modems How can I tell if my ARDIS/MOTIENT or RAM/BSWD radio is working?•Enable a RIM Radio communication session1 From the Start Menu, select Programs, Communications, then Terminal.2 Double-click the “Make a new session” icon to bring up the Session Properties dialogue box. On theCommunications Tab, enter a name for the session, select modem “RIM Radio on COM4”, then clickthe configure button.3 Under the Device Properties Port Settings tab, check Manual Dial and configure the ConnectionProperties as follows:Baud Rate 9600Data Bits 8Parity NoneStop Bits 1Flow Control Hardware4 Click OK to save these settings and return to Session Properties.5 Enter any digit in the Telephone Number block and click OK, then click OK again. This will bring upthe Connection Dialing status window for your terminal session. In this box you will see an OK and aX box in the upper right hand corner. Click OK. The terminal session will come up again with aquestion mark (?) and an X.6 Type “menu” (entered keys will not be displayed) at the cursor to enter the diagnostic screen and viewoptions for the session. The diagnostic will establish communications with the RF Modem and beginupdating.
117Appendix B. Troubleshooting77-0100-003 19 January 2001...Wireless ModemsQ – Quit the diagnostic and reset the radio. (ARDIS/MOTIENT & RAM/BSWD)H – Displays RF Modem firmware and date. (ARDIS/MOTIENT & RAM/BSWD)I – Toggle interactive Serial Mode Enabled. (RAM/BSWD)B – Displays RF Modem battery level (Displayed as a percentage - inaccurate). (ARDIS/MOTIENT & RAM/BSWD)R – Displays RSSI level in dBuV (dBuV - 107 = dBm). (ARDIS/MOTIENT & RAM/BSWD)D – Displays RF Modem system status. (ARDIS/MOTIENT & RAM/BSWD)P – Ping, which can be used to send a system check to yourself. (ARDIS/MOTIENT & RAM/BSWD)N – Set the current network. (ARDIS/MOTIENT & RAM/BSWD)7 Select an option from the menu for your session. For troubleshooting purposes, D, R, and P willgernerally establish if the RF Modem is functional.Displaying RF Modem system status verifies that the computer can communicate with the RF Modemthrough the terminal application and allows the display of RF Modem specific information. Entering“D” will result in a display similar to the one below:LLI=880C746 RSSI=21%-94 dBuV Battery Level=40% Network=ARDISContact=Yes Protocol=MDC Power Save=Enabled Rx/Tx Enabled/EnabledRadio Chan=2183 Base ID=C2/01/13/13
118GoBook Users Manual77-0100-003 19 January 2001...Wireless ModemsMonitoring Receive Signal Strength Indicator (RSSI) level establishes connectivity within thecoverage area. Entering “R” will result in a display similar to the one below:Updating RSSI LevelRSSI=21% -94 dBuVPinging a unit by sending a message to itself through the network confirms the network connectivity.Entering “P” will result in a display similar to the one below:Ping: Sending SDU to yourselfPING: STATUS SDU has been sentReceived SDU from 8800C746 - length 42
APPENDIX CGlossaryAC adapter The standard charging device shipped with the GoBook computer thatsupplies power from an AC wall outlet to operate the computer and charge the batteryinstalled in the unit. antenna If you have a wireless modem installed in your computer, this device sends andreceives radio waves for this modem. For best reception, place the antenna in a verticalposition.application A program designed for a specific purpose such as solving a particularbusiness or mathematical problem. backlight A feature of the computer display that makes information on the screen easierto read in low-light situations.battery indicator light (LED) An indicator light on the LED light bar, this lightilluminates when the computer is operating on battery power.bit The smallest unit of computer data (binary digit).desktop The screen background for Windows on which windows, icons, and dialogboxes appear.dust cover A rubberized cover that provides added protection for the serial, parallel, andvideo ports, plus the USB, RJ-45, PS2, Mic and audio ports when they are not beingused.
120GoBook Users Manual77-0100-003 19 January 2001external power Any of the approved devices used to supply power to the GoBook computer including theAC adapter, the vehicle adapter, and the vehicle cradle. external power light The first light from the left on the power indicator LED panel, this light illuminateswhen the computer is operating on external power. If a battery is installed, the external power supplyautomatically begins charging the battery when power is connected. The light remains on when thebattery is fully charged.fast charge A method of quickly increasing the battery capacity while the GoBook computer is attached toexternal power. This is the normal and preferred charging method. It takes approximately four hours tofully charge the battery using this method.hard disk A rigid magnetic storage device that provides fast access to stored data. The standard hard diskfor the GoBook computer is ruggedized to withstand more shock and vibration than hard disks in typicalnotebook computers. hardware The electronic components, boards, peripherals, and equipment that make up your computersystem.indicator lights The small lights that blink or remain on or off to indicate activity on the system. Theyinclude an Power On/Off light, an External Power light, a Disk Activity light, and a Radio On/Off light. keyboard The keyboard (87-Key US / UK; 89-Key International) is weather sealed and designed withstandard key spacing.megabytes (MB) A unit of memory measurement equal to approximately one million bytes (1,048,576bytes).megahertz (MHz) A measurement of electrical frequency equal to one million cycles per second.microphone An application that allows a user to talk into the computer, or to another person.
121Appendix C. Glossary77-0100-003 19 January 2001Microsoft Windows 98 An operating environment for MS-DOS used on IBM-compatible computers thatprovides users with graphical windows in which to do their work. All Windows applications haveconsistent features such as command menus, windows, and dialog boxes. Microsoft Windows 2000 An operating environment based on the previously release Windows NT 5.0Operating System (OS), and designed for IBM-compatible computers. All Windows applications haveconsistent features such as command menus, windows, and dialog boxes. MS-DOS Microsoft Disk Operating System. The standard, single-user operating system of IBM-compatible computers.on/off light The second LED from the left on the power indicator panel, this light illuminates when youturn on the GoBook computer.online help A help utility available on-screen while you are using an application.operating system A set of programs that manage the overall operation of the computer.parallel port A port that can be used to connect a printer. PC card A self-contained, credit card-sized device that can be used to store programs, data, or to expandthe capabilities of your computer.port An interface between the computer and external devices.Power On Self Test (POST) A diagnostic test run by the computer’s BIOS system when the computerrestarts.power port A port used to connect the external power supply to the GoBook computer.radio on/off light The right-most light on the indicator panel. If your computer is equipped with a radiomodem, this light turns on when the radio modem is powered on. When the computer is off, the lightblinks to indicate a message is waiting.
122GoBook Users Manual77-0100-003 19 January 2001Random Access Memory (RAM) The computer’s primary working memory in which programinstructions and data are stored so they are accessible directly to the central processing unit (CPU).RJ-11 connector A port used by the internal modem to communicate over standard voice grade telephonelines. RJ-45 connector This is the standard Ethernet network connector, supporting 8 copper wires. You plug anRJ-45 cable into an RJ-45 port.ruggedized The unique design of the GoBook computer that is built to withstand rugged, mobile workenvironments.serial port A port that can be used to connect a printer or modem. slow charge A method of increasing the battery capacity while the computer is attached to external power.This method uses lower AC voltage. It takes approximately 16 hours to fully charge the battery using thismethod.Self-Monitoring Analysis and Reporting Tool (SMART) This technology reports on a variety of harddrive attributes. With SMART you should be able to receive system warnings about your hard drive andavoid costly lost data with early warning.software System, utility, or application programs expressed in a computer-readable language. Softwareprograms tell the hardware components what to do.speaker Located on the front of the computer, the two speakers provide sound for the unit.suspend mode Suspend mode turns off certain functions of the computer if there is no activity for a user-specified time. The computer also enters suspend mode if the battery capacity becomes critically low andexternal power is not connected or the battery is not replaced. Some systems do not automatically entersuspend mode when they are connected to external power.
123Appendix C. Glossary77-0100-003 19 January 2001System Configuration Utility (SCU) A utility that allows you to change default settings for yourhardware options and power management.Taskbar In Windows 98, the area along the bottom of the screen that contains the Start button and buttonsfor windows, documents, or applications that are open.utility A program that helps you maintain and improve the efficiency of the computer system.vehicle adapter An optional device that supplies power from the vehicle battery to operate the computerand charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarettelighter socket. vehicle cradle An optional, vehicle-based docking station designed to safely secure the computer in avehicle. You can also use the vehicle cradle to charge batteries, or to communicate with other devices. Video Graphics Array (VGA) This is a video standard that allows for resolutions up to 640x480 with upto 16 colors at a time. It also allows for 320x200 resolution with 256 colors.video port This port can be used to connect an external monitor.
124GoBook Users Manual77-0100-003 19 January 2001
125IndexAAC adapterconnecting 7defined 119adjusting the screentouch screen 10antennasexternal 78applicationsdefined 119troubleshooting 104Bbatterycalibration 50changing 55charging 7, 52installing 7battery (cont.)maintenance 87storage and care 87temperatures 105troubleshooting 105BIOSsetup utility 58CCaps Lock mode 22CD-ROM 28chargersvehicle adapter 74vehicle cradle 75checklistsunpacking 4cleaning the computer 88, 89
126GoBook Users Manual77-0100-003 19 January 2001clock, setting 10CMOS Setupadvanced 64standard 61compliance statements iiiDdate, setting 10displayadjusting 10cleaning 89troubleshooting 107drivesdisk 27DVD-ROM 28floppy disk (FDD) 28Eequipment, standard 2error messages 92External Monitor 32external powerdefined 120vehicle adapter 74vehicle cradle 75FFCC statementscompliance iiiFunction Keys 24GGoBook(IX250) computer iicleaning 88restarting 21storing 90Hhard diskcare and handling 85defined 120troubleshooting 108hard disk drive 27Hibernate 8II/O portstroubleshooting 108indicator lightsdefined 120installing the battery 6
127Index77-0100-003 19 January 2001Kkeyboardcleaning 89Nitevue® 2troubleshooting 109keypadnumeric 24LLED Activity Indicators 19lights. See indicator lightsLow Battery Alarms 51Mmaintaining batteries 87messages, error 92Microsoft Windows, defined 121modemsurge protection 81troubleshooting 115mouse buttonsclicking 25double-clicking 25dragging 25MS-DOS messages 98NNum Lock mode 24numeric keypad 24. See keypad: numericPparallel portdefined 121PC card 121troubleshooting 113PC Card Slot 30peripheralssurge protection 80POST Messages. See error messagesPower Management 50power portcleaning 89Power Saving Modes 52power surges, protecting equipment from 80Precautions 3problems, solutions to 102, 103protecting equipment from power surges 80
128GoBook Users Manual77-0100-003 19 January 2001Rrestarting the computer 21RF Antenna Placement 78RJ-11 connectorcleaning 89defined 122Ssafety information viiscreen. See displayadjusting 10selecting a surge suppresser 81Self-Monitoring Analysis and Reporting Tool(SMART 122serial portdefined 122setting the date and time 10standard equipment 2startup problems, solutions to 11storing batteries 87storing the computer 90stylus, using 9surge suppressors 80suspendto disk 8, 53to RAM 8, 53suspend modedefined 122System Configuration Utility (SCU)defined 123Ttemperaturesbattery 105operating 88storing the computer 90time, setting 10touch screen 9. See also displaycleaning 84troubleshooting 114Touchpad 24Touchpad Precautions 26troubleshootingcommon solutions 103what to try first 102Turning the Computer On and Off 8UUniversal Point Device Driver (UPDD) 10Using Your Touchpad 25Vvehicle adapter 74, 123vehicle cradle 75, 123WWorld Clock, setting 10
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