Genie Quietlift 2040L Users Manual

QuietLift 3563435770 genie-QuiteLift2040L

3563435770 to the manual 1b972295-dcbb-4515-a6b5-e1d51c1f000f

2015-01-24

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Operation and Maintenance Manual

3563435770
®

4
AC Powered Belt Drive

TABLE OF CONTENTS
Warranty Information . . . . . . . . . . . . . . . . . . . 2
Your Documentation Package . . . . . . . . . . 3
Safety Information. . . . . . . . . . . . . . . . . . . . . . 4
Safety Features . . . . . . . . . . . . . . . . . . . . . . . . . 4
Important Installation Instructions. . . . . . . 4
Pre-Installation Checklist . . . . . . . . . . . . . . . . 5
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Programming the Remote Control . . . . . 11
Installation of Light Bulb . . . . . . . . . . . . . . . 19
Troubleshooting Guide . . . . . . . . . . . . . 20-21
Parts List and Explosion . . . . . . . . . . . . . . . . 22
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

COMPLETE WITH INTELLICODE
REMOTE CONTROL AND SERIES II
ELECTRONICS
For up to 7’ 6” tall Doors.
Included Wall Control MUST be installed prior to
Operation of this Garage Door Operator.
Safe-T-Beam® Safety Reverse System Must be Installed
and the Force Controls MUST be Properly Set to
close door.
This Equipment meets or exceeds all Federal, State and
UL 325 Safety Requirements.

Having Difficulty? Need Help?
Please call us: 1-800-35-GENIE (354-3643)
www.geniecompany.com

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

SA
V
FU E T
TU HIS
RE M
RE AN
FE UA
RE L
NC FO
E R

Please have Model information ready when calling.

THE GENIE COMPANY LIMITED WARRANTY
What is covered?
Any defect in material and product workmanship from personal, normal
household use in accordance with the Owner’s Manual.
For how long?
MODEL 2040L . . . 15 years on motor, 3 years all other parts.
MODEL 2040C . . . Lifetime* on motor, 3 years all other parts.
*For as long as you own your home.
Who gets the warranty?
This warranty is limited to the consumer who originally purchased the
product.
Geographic scope:
This warranty applies only to units installed and operated within the
country where they were purchased.
Limitations:
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A
PARTICULAR PURPOSEAND MERCHANTABILITY (AN UNWRITTEN
WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE), ARE
LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE. GENIE
WILL NOT PAY FOR: LOSS OF TIME; INCONVENIENCE; LOSS OF
USE OF YOUR GENIE PRODUCT OR PROPERTY DAMAGE CAUSED
BY YOUR GENIE PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; OR ANY
DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR
GENIE PRODUCT.
Some states and provinces do not allow limitations on how long an
implied warranty lasts or the exclusion of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
This warranty is the only one we will give on your Genie product, and it
sets forth all our responsibilities regarding your Genie product. There are
no other express warranties.
State and province rights: This warranty gives you specific legal rights, and
you may also have other rights which vary from state to state and
province to province.
How to get warranty service:
To obtain warranty service for your Genie product, you must provide proof
of the date and place of purchase of the product.
1. Do-It-Yourself-Service.
Call the Genie Customer Service toll free at 1.800.354.3643 to speak in
person to a trained Genie representative for assistance in diagnosing
the problem and arranging to supply you with the required parts for doit-yourself repairs. Trained service representatives are available
Monday-Friday, 8:00 a.m. - 11:00 p.m., Eastern Time, and on Saturday,
10:00 a.m. to 8:00 p.m., Eastern Time (subject to holidays) You may
also get the information you need at www.geniecompany.com.

2.Service From Authorized Dealers.
You also may obtain warranty service from Genie authorized dealers by
calling the Genie Customer Service at 1.800.354.3643 or by visiting
www.geniecompany.com before scheduling warranty service. If warranty service
is provided by an authorized dealer, Genie will provide all required parts under
warranty at no charge to you, but the dealers are independent business people
and may render a bench or service call charge for their services. Genie will not
reimburse you or otherwise be responsible for those charges.
We suggest that you retain your original packing material in the event we choose
to repair or replaqce your Genie Product and request that you ship it to us. Be
sure to include your name, address, telephone number, proof of date and place
of purchase and a description of the operating problem. After repairing or
replacing, your Genie product, we will ship it to your home at no cost to you for
parts and labor, but you will have to pay a minimum of $5.00 for shipping and
handling charges.
Your choice of either one of the above-described service options is your
exclusive remedy under this warranty.

What this warranty does not cover:
This warranty does not cover batteries (which are considered replaceable parts),
installation, commercial use, defects resulting from accidents, damage while in
transit to our service location or damage resulting from alterations, misuse or
abuse, lack of proper maintenance, unauthorized repair or modification of the
product, affixing of any attachment not provided with the product, programming of
the Remote Control Devices, Safe-T-Beam® adjustment/cleaning, staples through
wiring, pinched or broken wires, Carriage disengaged, Force Control adjustments,
door out of balance, broken springs or cables, power outages, use of extension
cords, missing or damaged parts on discounted, clearanced, final sale or taped
cartons, phantom operations (labor is not covered if Opener is functioning
properly while technician is in garage),fire, flood, or acts of God, or other failure to
follow the Owner’s Manual.

FOR ANSWERS: CALL 1.800.354.3643
Please note the following information,so it is available if you
need to call us.
Date Purchased
Serial Number
Operator Model
Remote Control Model
Dealer Name
Dealer Address
City
State
Zip

__________/_________/__________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________

INCLUDED IN THIS PACKAGE
· Warranty Information
· Pre Installation Checklist to be reviewed prior to any
assembly or installation
· Pictorial and step by step opener assembly instructions
· Pictorial and step by step opener installation instructions
· Necessary Adjustments
· Programming Remote Devices
· Maintenance and Troubleshooting
· Parts Explosions
· Accessory Order Form
· Door Opener Association Safety and Maintenance
Brochure (DASMA)
· Entrapment Warning Label - To be Adhered in close
proximity to wall control

NOTE
Please keep original or photocopy of your sales receipt
with this manual for future reference should service
ever be required.

IT IS CRITICAL THAT ALL SAFETY WARNINGS
MARKED CLEARLY IN BOTH THE MANUAL
AND POSTER ARE READ, UNDERSTOOD AND
FOLLOWED.

Visit Our Website at: www.geniecompany.com
SAVE THESE INSTRUCTIONS

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

OVERVIEW OF POTENTIAL HAZARDS
Garage Doors are heavy objects that move with the help of springs under high tension and electric motors. Since moving objects, springs
under tension, and electric motors can cause injuries, your safety and the safety of others depend on you reading the information in this manual. If you have questions or do not understand the information presented, call your nearest service representative.
In this section, and those that follow, the words Danger, Warning and Caution are used to emphasize important safety information.The word:
DANGER: indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
WARNING: indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION: indicates a potentially hazardous situation which, if not avoided, may result in injury and property damage.
The word NOTE is used to indicate important steps to be followed or important information.

POTENTIAL HAZARD

PREVENTION

EFFECT
WARNING:
Can Cause Serious
Injury or Death

MOVING DOOR

• Keep people clear of opening while door is moving.
• Do Not allow children to play with the door operator.
• Do Not operate a door that jams or one that has a broken spring.

WARNING:
Can Cause Serious
Injury or Death

• Turn off power before removing operator cover.
• When replacing cover, make sure wires are not pinched or near
moving parts.
• Operator must be properly grounded.

WARNING:
Can Cause Serious
Injury or Death

• Do Not try to remove, repair or adjust springs or anything to
which door spring parts are fastened, such as, wood blocks,
steel brackets, cables or other like items.
• Repairs and adjustments must be made by a trained service
person using proper tools and instructions.

ELECTRICAL SHOCK

HIGH SPRING TENSION

IMPORTANT INSTALLATION
INSTRUCTIONS

WARNING:
TO REDUCE THE RISK OF SEVERE INJURY OR DEATH:

3
4
5
6

7
8

READ AND FOLLOW ALL SAFETY, INSTALLATION AND
OPERATION INSTRUCTIONS. If you have any
questions or do not understand an instruction, call
your service representative.
Do Not install operator on an improperly balanced
door. An improperly balanced door could cause
severe injury. Repairs and adjustments to cables,
spring assembly, and other hardware must be made
by a trained service person using proper tools and
instructions.
Remove all ropes, and disable all locks connected to
the door before installing operator.
Install door operator 7 feet or more above the floor.
Mount the emergency release knob 6 feet above
the floor.
Do Not connect the operator to the source of power
until instructed to do so.
Locate the control button:
• Within sight of door.
• At a minimum height of 5 feet, so small children
cannot reach it.
• Away from all moving parts of the door.
Install the entrapment WARNING label next to the
wall button or console. Install the emergency release
tag on, or next to, the emergency release
The operator must reverse when the door contacts a
1-1/2 inch high object on the floor at the center of
the doorway. This is about the size of a 2" x 4" board
laid flat.

SAFETY FEATURES
Safe-T-Beam® (STB) Non-Contact Reversing System
Places an invisible beam across door opening, that reverses
the door during down travel to the fully open position if
anything passes through beam.
Safe-T-Reverse® Contact Reversing System
Automatically stops and reverses a closing door within 2
seconds of contact with an object.
Safe-T-Stop® Timed Reversed System
Automatically opens a closing door, if door does not close
within 30 seconds.
Force Guard® Control
Used to set the force required for opening and closing
door. For maximum safety, set the minimum force required
to fully open and close door.
Automatic Lighting System
Light bulb up to 100 Watts max. , used for safer entries and
exits. The light turns on when door is activated and automatically turns off 5 minutes later.
Manual Emergency Release
Allows the garage door to be opened or closed manually
for emergencies or maintenance.

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

PRE-INSTALLATION CHECKLIST
This Opener includes parts and supplies needed to install in most
garages and connect to most garage doors. There are many variations
of garages and garage doors. A few additional parts and supplies may
be needed to install Opener into your garage and connect to your
garage door. While checking items listed below, note any additional
items you will need.
• Pencil

If your door sticks, binds, or is out of balance, have it adjusted
by a Genie Factory Authorized Dealer. Door springs, cables,
pulleys, brackets and associated hardware are under extreme
tension and can cause serious injury or death.
SECTIONAL DOOR, TORSION SPRINGS

Tools used in this section:
• 12'+ Tape Measure

WARNING:

• Ladder

Torsion
Springs

• Level

Check following items before assembling Opener:

Check Step 1: CHECK DOOR CONDITION AND
THICKNESS
Check condition of vertical stile in center of door, and its connection to
door’s top and bottom beams. (Figure 2)
A If door frame is nailed together and not a solid connection, door
frame must be braced or reinforced before installing Opener.
B If door is “lightweight” (made with frame and skin - not solid), door
(including door frame) must be braced or reinforced before
installing Opener.
C A door opener reinforcement bracket may also be needed to
connect garage door to Opener's Door Bracket. This Opener is
designed for installation on a properly braced sectional door or
solidly braced one-piece door.
D Contact your Genie Factory Authorized Dealer or dealer of your
garage door for any necessary bracing and a door opener
reinforcement bracket (if needed) before proceeding.
E If you have a wooden door, measure door’s thickness. If your door
is less than 2” thick, brace door or use shorter Door Bracket Lag Screws
(1/4" x 1-1/4" – not included)

Check Step 2: CHECK GARAGE DOOR
ALIGNMENT, OPERATION,
AND BALANCE
A Raise door, check alignment and see if it moves freely (Figure 1). If
door appears out of alignment, binds, or does not move smoothly,
contact a Genie Factory Authorized Dealer or dealer of your garage
door for repairs and adjustments to door mechanism.
B Raise door to 3' – 4' above ground and carefully let go. Door
should stay stationary. Slight movement is acceptable. More than
slight movement means door is out of balance. Contact a Genie
Factory Authorized Dealer or dealer of your garage
door for repairs and adjustments to door mechanism.
C Check door type. Make a note of whether it is a sectional or a
one-piece door (Figure 2).

SECTIONAL DOOR, EXTENSION SPRINGS

Extension
Springs
Center
Stile

ONE-PIECE DOOR, TRACKLESS

Header Area

Center Stile

Figure 2 Note Door Type

Check Step 3: MEASURE GARAGE DOOR HEIGHT
A The Belt Drive Garage Door Opener is designed for doors up to
and including 7’ 6” tall.
B If door height is 8’-0”, you need a Rail Extension Kit. (Figure 3).
(See Accessories Order Form, Page 23).
C If the door height is taller than 8’-0”, the opener you purchased is
the wrong version. Contact your Customer Service Representative
at 1-800-354-3643.

KEEP FEET CLEAR OF DOOR

Rail Extension for
8' door

3' - 4'

Sectional Door

One-Piece Door

Figure 1 Checking door balance

Figure 3 Rail Extension Kit
For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Check Step 4: CHECK DOOR HEADER AREA

NOTE

Check Step 5: CHECK POWER HEAD
MOUNTING AREA
Check ceiling or space above where Opener Power Head will be
mounted (Figure 5):

The header is a heavily reinforced section of the wall just
above the top of the garage door opening.

120 Volt grounded outlet
or wiring box within 3 feet of
Power Head.

Find vertical center line of door and header:
•
Close door.
•
Measure door width at top.
•
Mark a point at center of door and on header directly
above door. Draw a center line to connect points.
B Find Header Bracket mounting height (Figure 4): (Do not attach
Header Bracket).
•
Raise door, watching top edge of door and stop door
when its edge reaches its highest point.
•
Measure distance (“H”) from top edge of door to floor.
– For sectional doors, add 1" to “H”. Mark a point
on center line. Bottom of Header Bracket will be
installed here.
– For one-piece doors, add 7" to “H”. Mark this point on
center line. Bottom of Header Bracket will be
installed here.

11'

Door Center Line
Figure 5 Check Power Head location
A

SECTIONAL DOOR

ONE-PIECE DOOR

HEADER
HEADER

Measure from garage door center line toward rear of garage:
•
Approximately 11'.

B Find location of ceiling joist or truss above where Opener Power
Head will be and estimate type and quantity of materials needed for
your installation (Figure 6).
MOUNTING EXAMPLES
Perforated Angle Iron

Figure 4

Conduit

Find Highest Point of Travel

NOTE

• For both types of doors:
– If the ceiling in your garage is so low that there
is not at least a 3" space above the Header
Bracket mounting point, contact a Genie Factory
Authorized Dealer.
30
• If a door spring is in
30 the way, place the Header
Bracket above the spring. Do Not move the door
spring.
55 11

C Check wall for a stud or a solid header55at11your mark: (If checking a
finished wall, a stud finder may be helpful).
•
If location is above Header, a 2" x 6" board must be
screwed to studs beside your mark with at least two Lag
Screws and Flat Washers (not provided).
•
Transfer your mark to new mounting board.

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Perforated Straps
FINISHED CEILINGS
Locate ceiling joists or trusses using
a stud finder or similar device.
Attach angle iron(not included) to
joists or trusses through finish
material using Lag Screws.
OPEN CEILINGS Straps and angle
iron may attach directly to joists
or trusses.
Figure 6 Mounting methods for open beam or finished ceilings

Check Step 6: CHECK CEILING FOR GROUNDED
POWER SOURCE
A Check that there is a 15 Amp 120 Volt grounded electrical
outlet or grounded permanent wiring box (per building code)
within 3' of Opener Power Head:
•
If not, an outlet or wiring box must be installed. Contact
a licensed electrician for installation.
•
If building codes require permanent wiring, Power Head
must be partially disassembled to install appropriate
wiring in place of Power Cord. See Assembly and
Information Poster.

Check Step 8: RECOMMENDED TOOLS
A
B

Tools (Figure 8):
Additional tools to make installation easier:
• Slotted and phillips screw-driver bits
• Stud finder
• Sheet-metal cutting snips

D
Check Step
9: REMOVE EXISTING GARAGE
DOOR LOCKS
Check that the garage door locks, rope, and T-Handles are
removed from the garage door before starting the installation.

NOTE
Permanent wiring must be installed by a Licensed
Electrician. Not all Genie Factory Authorized Dealers
are Licensed Electrician's. Contact someone who is a
Licensed Electrician.

WARNING
Do Not use an extension cord! Extension cords can
cause dangerous overheating conditions.
Do Not use portable generator! This product is
designed to operate using standard house current. Do
Not use alternate power supplies,

Check Step 7: CHECK SAFE-T-BEAM®
MOUNTING BRACKET LOCATION
Check for wood garage frame, jamb, or masonry at mounting
location (6" above floor) with attachment tabs facing away
from garage door (Figure 7).
A If you cannot mount Safe-T-Beam® Mounting Bracket to
wood frame:
• Concrete screws and concrete anchors (not included)
must be used to mount Brackets on masonry with
attachment tabs facing away from garage door.

A If your garage does not have a separate entry door, it is
highly recommended to install a Genie Emergency Release Kit
(GER-2). Emergency Release Kit lets you open the garage door
from outside if there is a power failure. (Please see Accessories
Order Form on page 23.)

Before going further, get any items and tools needed for
your installation
p Garage door frame reinforcement brackets, screws, bracing
p
p
p
p
p
p

or reinforcement kits (dealer)
Lag Screws (1-1/4") for a wood door less than 2" thick (store)
Electrical outlet and/or wiring (supplied by a licensed electrician)
Sufficient angle iron or strapping for hanging Power Head (store)
100 Watt light bulb (Rough service bulbs recommended)(store)
GER-2 Emergency Release Kit for entry during power failure (store)
Wood for header, ceiling, and/or door bracing reinforcement
(if needed)
Masonry fasteners for Safe-T-Beam® Bracket installation, (if needed)
Masonry drill bit (if needed)
Extension Kit (for 8’ Garage Doors)

p
p
p
Go to Assembly and Installation Poster for full
Installation Instructions.

Source

Sensor

Safe-T-Beam®
Mounting Bracket
Top of
Bracket 6"
above
floor

Figure 7 Mounting Safe-T-Beam® Components

Figure 8 Recommended Tools
For Help, call 1-800-35-GENIE or visit www.geniecompany.com

MAINTENANCE AND ADJUSTMENTS
Step 1:

ALIGNING THE SAFETY-T-BEAMS®

WARNING
THE SAFE-T-BEAM® MUST BE ALIGNED OR THE OPENER WILL NOT FULLY FUNCTION.
Serious injury or death from a closing garage door may
result because of failure to test the safety reverse system.
Repeat this test monthly and adjust as needed.

Adjusting the beam (Figure 3).
•
Adjust the source and sensor units until the Green
indicator lights stay on.
– Be sure to stay out of the path of the beam while
making adjustments.
•
If one Green indicator light stays off, check for
– Dirt on the lens.
– Sun shinning into the lens.
– A short in the wiring (check staples and
connections at terminals).

NOTE
The Safe-T-Beam® is an invisible ray of light that travels
across the bottom of the garage door opening (Figure 1). If
an object blocks the beam while the garage door is closing,
the opener will stop, then reverse and fully open the door.

Figure 3 Adjusting Beam

Figure 1 SAFE-T-Beam®

NOTE
The Safe-T-Beam® indicator lights display the status of
the Safe-T-Beam® system (Figure 2).
Source Red LED

Sensor Green (2 LED’s)

ON = Power On
OFF= Power Off

BOTH OFF = NoPower
ONE OFF / ONE ON=Misaligned.

If OFF, check wire connection at Powerhead.
Check for broken or
shorted wires. Check
for defective source.

ONE ON / ONE BLINKING=Beam
needs better alignment.
BOTH ON = Normal Function,
No Obstruction.

Receiver
Sensor
Transmitter
Source

Figure 2 Indicator Lights

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

WARNING

MAINTENANCE AND ADJUSTMENTS

Be sure the carriage is disengaged from the belt before
performing the following portion of the Safety-T-Beam®
testing. The carriage is disengaged when the release
lever is pointing down (Figure 4).
B

Check the reverse function.
•
Check that the Carriage is disengaged (Figure 4).
•
Press the wall button to move the bullet (Figure 5) to the
open position (away from the door) (Figure 4).
– Observe the belt as it travels and adjust tension
if necessary.
•
Press the wall button to start the bullet in the close direction.
•
Block the Safe-T-Beam® while the bullet is moving toward
the door (Figure 6).
– The bullet must stop and reverse direction when the
beam is blocked.
Check the forced closure feature (Figure 7).
•
Block the Safe-T-Beam®.
•
Press the wall button and verify that the bullet moves in
the close direction as long as you hold the button but
reverses whenever you let go of the button (Figure 7).

Step 2:

PROGRAMMING REMOTE CONTROLS

WARNING
A moving garage door may cause serious injury or death.
· Keep people clear of opening while door is moving.
· Do not allow children to play with Remote Controls.
If the Safety Reverse does not work properly:
· Close the door and disconnect the Opener using
the Emergency Release Cord.
· Do not use the door Opener, Remote Controls, or
Wireless Keypad.
· Refer to the door and door Opener Owner’s
Manuals before attempting any repairs.
· Stay clear of the opener's belt, the door and any
other moving parts when operating the opener
with a remote control.
A

To Program one Button of a Remote Control
•
Locate Learn Button and Learn Indicator Light on side of
Power Head (Figure 1).

Figure 1 Learn Code Button and Indicator Light
Figure 4 Disengage carriage

Figure 5 observe bullet travel
BLOCK THE BEAM
WHILE THE BULLET
IS MOVING DOWN.

•

Press and release Learn Button. Red Learn Indicator Light will
blink 2 times per second.
•
Press Remote Control Button once within 30
seconds(Figures 2 and 3). Red Learn Indicator Light will
stay lit.
•
Press Remote Control Button again. Red Learn Indicator Light
will go out, indicating that memory is stored.
Program each additional Remote using step A above.
315 Mhz

Frequency
Switch

390 Mhz

1 Button Compact Remote
w/Docking Station

3 Button Compact Remote
w/Docking Station

Figure 6 Block the beam
Figure 2 Genie Remote Controls
PLACE AN OBJECT IN
THE BEAM’S PATH.

NOTE
Only one remote button can be entered at a time. Repeat
A and B for each remote button to be programmed.

Figure 7 Block the beam

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Remote Control Operation.
•
Press Button on Remote Control. Garage door will move.
•
Press Button again. Garage door will stop:
The door automatically stops at the end of the open or
close cycle.
•
Press Button again. Garage door will reverse.
•
Some Remote Controls are equipped with a flashlight. The
Genie logo is the button which operates the light. There is a
backlight under the button. When it does not light, it
indicates the battery needs replaced.

AND GO OUT

Frequency
Switch

Flashlight Button

Figure 4 Erasing the remotes

NOTE
If the light on the remote glows dimly or does not light
when operating the remote, replace the batteries.
E

1 Button
Remote
w/Flashlight

3 Button
Remote
w/Flashlight

3 Button
Large
Remote
w/Flashlight

Replacing the batteries.
•
Pop off the back of the transmitter using a coin.
•
Replace the battery with a new compatable coin
type battery. (size 2032)
•
Snap the back of the transmitter on.

Figure 3 Genie Remote Controls

Transmitter Compliance Statement

NOTE
•
•
•
•
•

•

Each Remote Control must be programmed separately.
The Remote Controls will not cause the door Opener to close
the garage door if the Safe-T-Beam® System is malfunctioning.
When Programming the Remote Controls, they must be at
least 24” from the Antenna Wire.
If the red Learn Indicator Light blinks approximately 4 times
per second, programming has stopped, repeat the above steps.
Each Button on a 2 or 3 Button Remote Control is for a
different Opener.You cannot use more than one Button per
Remote, per Opener.
A maximum of seven Remote Controls or Wireless Keypads
can be stored into the Receiver at one time. If a Remote
Control becomes lost, or if you want to delete a Remote
Control or Wireless keypad, see “To Erase all Receiver Memory”

CAUTION
Should a remote become lost or stolen it is imperative that
the remote control codes be erased from the receiver
memory and new codes programmed,to prevent the
missing remote from being able to operate the door opener.
D

Erasing all remotes (Figure 4).
•
Press and hold Learn Button on Power Head until Learn
Indicator Light goes out. Memory is erased.
•
Program receiver again as needed.

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

FCC AND IC CERTIFIED
All devices comply with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause
undesired operation.

Check that the carriage is disengaged.
.
•
Close the garage door if not already closed
•
Mark the rail at the center of the carriage (Figure 1).
B Manually raise the door to the fully open position. FOR A ONEPIECE DOOR,, OPEN ONLY UNTIL THE DOOR IS JUST SHORT OF LEVEL.
•
Mark the rail at the center of the carriage (Figure 1).
•
Manually close the garage door.
A

CENTER OF
CARRIAGE WITH
DOOR CLOSED

ABOUT DUAL FREQUENCY
REMOTE TRANSMITTERS
Your garage door opener (GDO) features a unique dual frequency remote control system for reliable service in today’s
crowded airwaves. Overcrowded airwaves may intermittently
interfere with GDO’s remote control system. The dual
frequency feature greatly reduces the possibility of
unwanted interference.
The receiver in the GDO’s powerhead can receive signals at 315
AND 390 MHz. The remote is factory set at 315 MHz. See Figure
2 and 3 on page 11 for frequency selector switch.
Switch your remote control frequency when:
• Remote does not have adequate range.
• Remote works inconsistently with fresh battery
installed - LED feedback lights up when pressing button.
• Programming your car’s HomeLink® system.
To program a HomeLink® device:
(This GDO is HomeLink® compatible.)
• Use a small flat screwdriver to switch the frequency
selector to 390 MHz.
• Follow the HomeLink® instructions in your car
owner’s manual.
• Reset the remote control frequency to 315 MHz for
everyday use.

Step 3:

Figure 1 Mark the rail
C

Figure 2 Examine where the carriage stops

NOTE

ADJUSTING THE OPEN AND CLOSE
LIMITS

Repeated activation may cause the opener to
thermally shut down (the light will flash 4 times). If so,
wait 30 minutes for cool down before continuing.

WARNING
Stay clear of the opener’s belt, door and all other moving
parts during this test.

CAUTION

Examine where the carriage stop (Figure 2)..
•
Using a remote to activate the opener.
– Check where the bullet stops at each end of the rail.

Adjust the open limit (Figure 3A).
•
Turn the Open Limit Adjustment Screw 1/4 turn at a time
toward the up or down to change where the bullet stops.
– Use the remote to cycle the opener after
each adjustment.
– Adjust until the bullet’s leading edge stops at the
pencil mark.

Be sure the carriage is disengaged from the belt during
the initial limit adjustments. The carriage is disengaged
when the release lever is pointing down. DO NOT
ENGAGE THE CARRIAGE UNTIL INSTRUCTED .

CAUTION
Set the Open and Close limits carefully.Setting the limits
beyond where the door can physically travel could cause
damage to the door,the door hardware or opener.
Figure 3A Adjusting the open limit

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Adjust the close limit (Figure 3B).
•
Turn the Close Limit Adjustment Screw 1/4 turn at a time
toward the up or down to change where the bullet stops.
– Use the remote to cycle the opener after
each adjustment.
– Adjust until the bullet’s leading edge stops at the
pencil mark.

Activate the opener using the remote.
•
Move the door in the open direction and wait for the
door to stop moving (Figure 2).
•
Check where the door stopped.
– Adjust the open limit screw, and repeat cycling the
door and making adjustments until it opens to the
point where the door is just below level.

Figure 2 Checking the open limit on one-piece

Figure 3B Adjusting the close limit

Step 4:

ADJUSTING THE OPEN AND CLOSE
LIMITS CONTINUED

NOTE
Each 1/4 turn of the adjustment screw equals about 5/8"
of carriage travel.

NOTE
Setting the limit too high on a one-piece door will
cause the opener to “buck” when starting down.
D

Activate the opener using the remote.
•
Move the door in the close direction and wait for the
door to stop.
•
Check where the door stopped.
– Adjust the close limit screw and repeat cycling the
door and making adjustments until it fully closes.

WARNING
The door will move during the next adjustment. Stay
clear of the door and moving parts
A

Engage the carriage.
•
Flip the carriage release lever up and lift the door manually
until the carriage engages with the bullet.
THE FOLLOWING PARAGRAPH IS FOR SECTIONAL DOORS ONLY.
B Activate the opener using the remote.
•
Move the door in the open direction and wait for the
door to stop moving (Figure 1).
•
Check where the door stopped.
– Adjust the open limit screw, and repeat cycling the
door and making adjustments until it opens fully.

NOTE
If the door is reversing after contacting the floor, the
limit is set too far toward the door and needs to be set
back.

Step 5:

ADJUSTING AND TESTING THE FORCE
CONTROLS

WARNING
Too much force will prevent safe operation of the garage
door.Someone could be seriously injured or killed if the
door force is set too high. A closing door may not reverse
properly and someone could be pinned under it. An
opening door might not stop when going up and
someone hanging on the door could be pinned between
the door and the header.Never increase the force above
the minimum required to move the door.Never adjust the
force to compensate for a sticking or binding door.
Perform this safety check once a month.

WARNING
Always perform the force check after making any
adjustments to the opener.

Figure 1 Checking the open limit on sectional
For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Locate the CLOSE FORCE adjustment screw (Figure 1).
•
Use the remote control to cycle the door during
these tests.
•
Start with the door open.
•
Turn the close force adjustment screw 1/8-turn at a time
in the decrease direction until the door reverses midway
while closing.
•
Turn the close force adjustment 1/8-turn at a time in the
increase direction until the door fully closes
without reversing.

Step 6:
A

ADJUSTING AND TESTING THE FORCE
CONTROLS CONTINUED

Locate the OPEN FORCE adjustment screw (Figure 3).
•
Use the remote control to cycle the door during these tests.
•
Start with the door closed.
•
Turn the open force adjustment screw 1/8-turn at a time in the
decrease direction until the door stops midway while opening..
•
Turn the open force adjustment 1/8-turn at a time in the
increase direction until the door fully opens without stopping.

NOTE
Very light, well balanced doors may not be able to be
adjusted using the above steps. If so, set the close
force to minimum.

Figure 3 Open force adjustment

Figure 1 Adjusting close force

NOTE
During the next adjustment,if the door stops during
opening or reverses during closing before reaching the
limits,the door force must be adjusted.Change the door
force setting as described in the next section then return
here to finish setting these limits.
TEST THE SAFETY REVERSE
B To test the safety reverse (Figure 2).
•
Open the garage door.
•
Lay a 2" x 4" board flat so it will be struck by the center of
the door as it closes.
•
Using the remote control, close the door.
– The door must reverse within 2 seconds of hitting
the board.
•
If the door stops but does not reverse, the close force
must be decreased.
•
Repeat this test until the door reverses as required.

IMPORTANT SAFETY
INSTRUCTIONS

WARNING: TO REDUCE THE
RISK OF SEVERE INJURY OR DEATH
1
2
3
4
5

READ AND FOLLOW ALL INSTRUCTIONS.
Never let children operate or play with the Door Controls.
Keep the Remote Control away from children.
Always keep the moving door in sight and away from
people and objects until the door is completely closed.
NO ONE SHOULD CROSS THE PATH OF A MOVING DOOR.
NEVER GO UNDER A STOPPED,PARTIALLY OPEN DOOR.
Test Opener monthly. The door MUST reverse on contact
with a 1-1/2" high object (or a 2" x 4" board laid flat) at the
center of the doorway on the floor. After adjusting either
the Force or the Limit of travel,retest the Door Opener.
Failure to adjust the Opener properly may cause severe
injury or death.
When possible use the Emergency Release only when the
door is closed. Use caution when using this Release with
the door open. Weak or broken springs are capable of
increasing the rate of door closure and increasing the risk
of severe injury or death.
KEEP GARAGE DOORS PROPERLY BALANCED. See Owner's
Manual. An improperly balanced door increases the risk of
severe injury or death. Have a Genie Factory Authorized
Dealer make repairs to cables,spring assemblies,and
other hardware.

SAVE THESE INSTRUCTIONS.

Figure 2 Checking safety reverse

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Step 7:
A

DISENGAGING THE DOOR FROM
THE OPENER

In case of a power failure or if the door becomes obstructed.
•
Pull the red carriage release knob to disengage the carriage
from the opene (Figure 1)..

PERIODIC MAINTENANCE SCHEDULE
MONTHLY TASKS
A

NOTE
Use caution if the door is open, the door may
drop rapidly.
•

Flip the carriage release lever up and raise or lower the door
to re-engage the opener.
PULL THE RED RELEASE
HANDLE TO DISENGAGE THE
OPENER FROM THE DOOR

NOTE
If either of the above tests fail, call a professional garage
door installer to repair the door.
B

FLIP THE
CARRIAGE
RELEASE
LEVER UP

Figure 1 Operating the release mechanism

Step 8:

MAINTENANCE

WARNING
Garage door hardware (springs, cables, brackets, pulleys,
etc.) are under extreme pressure and tension. Do not
attempt to adjust any door hardware. Call a qualified
garage door installation professional.

WARNING
The garage door opener must not be installed on an
unbalanced door. The opener’s internal force sensor will
not function properly on an unbalanced door. Risk of serious injury or death may result.

WARNING

Check the door’s balance
•
Close the garage door.
•
Disengage the door from the opener.
•
Raise and lower the door manually.
– The door should move freely without sticking or binding.
•
Raise the door halfway open.
– The door should remain relatively still.A slow movement
is acceptable.

Test the Safe-T-Beam® System
•
Close the garage door.
•
Disengage the door from the opener.
•
Start the opener to run the bullet to the open position.
•
Start the bullet toward the close position and block the
Safe-T-Beam®.
– The bullet should stop and reverse toward the
open position.
•
With the beam blocked,verify that constant pressure is
required on the wall button to make the bullet move toward
the close position.
– Release the pushbutton before the bullet stops and it
should reverse to the open position.
•
Verify that the remote control will not move the bullet in
the down direction.
•
If either test fails,adjust the beam and retest.See step 1,page 7.
Testing the safety reverse
•
Re-engage the door to the opener.
– Flip the carriage release lever up.
– Raise the garage door manually until the carriage
engages with the bullet.
•
Raise the door to the fully open position.
•
Place a 2" x 4" board flat in the center of the garage
door opening.
•
Using the remote or wall button close the door.
– The door must reverse within 2 seconds of contacting
the board.
•
If the test fails,adjust the closing force and retest. (See Step 5,
Page 11).

SEMI-ANNUAL TASKS
A

Check the belt tension (Figure 1).
•
On the bullet, measure the tension spring length.
– It should be 1".
•
If needed, turn the adjustment wheel until the tension
spring is about 1" long.
– A flat blade screwdriver can be used to turn the
adjustment wheel.

Always perform the force safety test after making any
adjustments to the opener.

CAUTION
Every year, check the door hardware for lubrication
needs. Lubricate hinges, rollers and bearings according to
manufacturer’s recommendation.
Figure 1 Belt tension
For Help, call 1-800-35-GENIE or visit www.geniecompany.com

UNSCHEDULED MAINTENANCE
Replacing the Light Bulb.
•
To release the light cover.
– Press in on center tab and lower lens. (Figure 1).
– Replace the light bulb with a rough service bulb of no
more than 100 Watts.
•
Raise Light Cover to close.

TROUBLESHOOTING
IF THERE IS ANY TROUBLE WITH THE OPENER, TRY
THESE SOLUTIONS BEFORE CALLING THE HELP
NUMBER.

NOTE
In all cases, watch the opener’s lights for any flashing
trouble codes. Refer to the Flashing Light Trouble Codes
on page 16 for the problem cause and remedy.

FRONT OF
UNIT

Trouble 1:

FROM

Figure 1 Light Lens

IMPORTANT SAFETY INSTRUCTIONS
WARNING: TO REDUCE
THE RISK OF SEVERE
INJURY OR DEATH
1
2
3
4
5

READ AND FOLLOW ALL INSTRUCTIONS.
Never let children operate or play with the Door
Controls. Keep the Remote Control awayfrom children.
Always keep the moving door in sight and away from
people and objects until the door is completely closed.
NO ONE SHOULD CROSS THE PATH OF A MOVING DOOR.
NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.
Test Opener monthly. The door MUST reverse on
contact with a 1-1/2" high object (or a 2" x 4" board
laid flat) at the center of the doorway on the floor.
After adjusting either the Force or the Limit of travel,
retest the Door Opener. Failure to adjust the Opener
properly may cause severe injury or death.
When possible use the Emergency Release only when
the door is closed. Use caution when using this
Release with the door open. Weak or broken springs
are capable of increasing the rate of door closure and
increasing the risk of severe injury or death.
KEEP GARAGE DOORS PROPERLY BALANCED. See
Owner's Manual. An improperly balanced door
increases the risk of severe injury or death. Have a
Genie Factory Authorized Dealer make repairs to
cables, spring assemblies, and other hardware.

Use the Wall Console included with Opener. Any other wall
console can cause the Opener to operate unexpectedly
and the light to stop working.

A Check that the opener’s AC outlet has power. Plug a lamp into the
outlet to check.
B The motor’s automatic thermal shutoff switch may have
been activated from repeated use (opener’s lights will
flash 4 times). Wait 30 minutes for the motor to cool
down and retry.
C Check the wall control wiring at the wall control’s and
opener’s terminals and be sure that the remote is
programmed into the opener.

OPENER TRIES TO OPERATE, BUT THE
DOOR DOES NOT MOVE
A A door spring may have broken. Visually inspect the door
hardware for any broken springs. Have a qualified garage door service
professional repair the door if any hardware is broken.
B In cold weather climates, check that the door is not frozen to the
ground or that snow buildup is not blocking the door.
C If the opener light flashes 4 times, the door force setting
may be too low. Adjust the force.
Trouble 2:

Trouble 3:

OPENER OPERATES, BUT THE DOOR

Trouble 4:

THE DOOR STARTS TO OPEN BUT

Trouble 5:

THE DOOR DOES NOT OPEN

Trouble 6:

THE DOOR DOES NOT CLOSE

DOES NOT MOVE
A Check that the carriage is engaged to the bullet/belt. The
carriage release lever must be in the horizontal position in order for it
to engage.

STOPS BEFORE FULLY OPENING
A If the opener light flashes 4 times, the open force setting may be
too low. Reset the force.
B The door hardware may be binding causing the door force setting
to be exceeded. Disengage the carriage and manually check the door
movement and balance. Lubricate the door hardware as recommended
by the manufacturer.

SAVE THESE INSTRUCTIONS.

WARNING

OPENER DOES NOT OPERATE FROM
THE REMOTE OR WALL CONTROL

COMPLETELY
Adjust the open limit setting.

COMPLETELY
Adjust the close limit setting.

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

Trouble 7:

REVERSES BEFORE FULLY CLOSING
A If the opener light flashes 4 times, the close door force setting may
be too low.
B The door hardware may be binding causing the door force setting
to be exceeded. Disengage the carriage and manually check the door
movement and balance. Lubricate the door hardware as recommended
by the manufacturer.
C The Safe-T-Beam® has been interrupted while the door is closing
(opener light flashes 3 times), or the Safe-T-Beam® is out of alignment.

Trouble 8:

OPENER LIGHTS STAY ON

A It is normal for the lights to stay on for about 5 minutes
after being activated.
B If the lights were turned on using the light button on the
wall control, they will stay on until they are turned off using
the wall control light button or the door is cycled open or
shut.

Trouble 9:

Trouble 13: OPENER RUNS BY ITSELF

THE DOOR STARTS TO CLOSE BUT

OPENER DOES NOT OPERATE
FROM THE WALL CONTROL, BUT
DOES FROM THE REMOTE

A Examine all remotes programmed into the opener. Check for
items that might be pressing on a remote button. Look for remotes
stuffed between seat cushions of the car.
B If a remote has been lost or stolen, erase the opener’s memory
to prevent the missing remote from activating the opener.
Reprogram the remaining remotes into the opener.
C Check the wiring between the wall control and the opener. Look
for staples that have cut into the wire’s insulation, or wire that has
been pinched by a object. Replace any bad wire.
D Examine the wiring at the opener’s terminals and the wall
control terminals. Look for any wires that are close to or touching
adjacent terminals.

Trouble 14: OPENER IS NOISY
A Lubricate the door hardware as recommended by the garage
door manufacturer.

Trouble 15: THE OPENER WILL NOT OPERATE
BECAUSE OF A POWER FAILURE

A Pull the carriage release handle to disengage the opener from
the door. The door can be operated manually until power is restored.

A Check the wall control wiring at the wall control and
opener terminals.
B Check the wiring between the wall control and the
opener. Look for any staples that have cut into the wire’s
insulation or wire that has been pinched. If the opener light
flashes 2 times when the remote is used, the wall control
wires are shorted and the bad section must be replaced.

OPENER DOES NOT OPERATE
FROM THE REMOTE, BUT DOES
WITH THE WALL CONTROL
A Be sure that the remote is programmed into the opener.
B Check the remote’s battery. The red light should light up
when ever the remote button is pressed.
Trouble 10:

OPENER CLOSES, BUT DOES NOT
OPEN WITH THE REMOTE
A If the opener lights flash 5 times when the remote is
activated, and the door does not open, the vacation
switch is on. Turn the vacation switch off
(optional accessory).
Trouble 11:

REMOTE CONTROL WILL NOT
OPERATE AT A DISTANCE FROM
THE OPENER.
A Be sure that the opener’s antenna (the short white wire on the
back of the opener) is extended upward from the opener.
B Check the remote’s battery.
C Remote control operating distance will vary depending on the
amount of interference and metal obstacles in the path of the signal.
Trouble 12:

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

FLASHING LIGHT TROUBLE CODES
Power Head System Status
NUMBER OF FLASHES
2 FLASHES

PROBLEM
Door won’t close

CAUSE
Shorted wall
control wire

3 FLASHES
4 FLASHES

Door won’t close
Door reverses or
won’t open or
close
Door won’t open
with remote
Motor ran longer
than 30 seconds

Safe-T-Beam® obstacle
Open or close force exceeded, or motor
exceeded, or motor thermal shutdown

5 FLASHES
6 FLASHES

Remote control was activatedwhile
vacation switch was locked
Mechanical or
electronic failure

REMEDY
Check wall control wires. Be sure both are connected to
terminal screws. Check for a staple in the wires.
Remove any staples compressing the wire.
Check for obstacles. Align the Safe-T-Beam®
Check for binding or unbalanced door. Adjust
the door force. If the motor had thermal
shutdown, wait 30 minutes and retry.
Unlock the vacation switch onthe wall control
(optional accessory)
Call Customer Service
800-354-3643

PARTS IDENTIFICATION
FULL ASSEMBLY

Parts List
Item
1A
1B
1C
1D
1E
1F
1G
1H
1J
1K
1L
1M
2A
2B
2C
2D
2E

Part Name
Pulley Assembly
Carriage
Carriage Bolt, 1/4"-20 x 3/4"
Locknut, 1/4"-20
Flange Bolt, 1/4"-20 x 1/2"
Tapered Flange Bolt, 1/4"-20 x 3/4"
Bolt, 5/16"-18 x 3/4"
Locknut, 5/16"-18
Sprocket
Sprocket Holder
Belt Clamp
Grease, Tube
Header Bracket
Door Bracket
Lag Screw, 5/16" x 2"
Clevis Pin, 2-3/8"
Cotter Pin

Number
Included
1
1
8
9
1
4
2
2
1
1
1
1
1
1
4
1
3

Parts List
Item
2F
2G
2K
2L
2M
3A
3B
3C
3D
3E
3F
3G
3H
3J
4A
4B
4C

Part Name
Bolt, 5/16"-18 x 1"
Locknut, 5/16"-18
Clevis Pin, 1-3/8"
Clevis Pin, 1-1/8"
Self Tappers
Safety Beam Bracket (not shown)
Safety Beam Transmitter (not shown)
Safety Beam Receiver (not shown)
Wire, 22 AWG, 2-cond. (not shown)
Wire Clip
Flange Bolt, 1/4"-20 x 1/2"
Lag Screw, 1/4" x 1-1/4"
Locknut, 1/4"-20
Insulated Staples
Carriage Release Handle
Release Handle Rope
Wall Control (not shown)

Number
Included
6
6
1
1
4
4
1
1
90 ft.
5
2
4
2
20
1
36"
1

Parts List
Item
4D
4E
4F
4G
4H
4J
4K
4L
5A
5B
6
7
8
9
10
11

Part Name
Machine Screw, 6-32 x 1"
Wood Screw, #6 x 1"
Screw Cover
3-Button Remote Control
Wireless Keypad
Screw Anchor
Wood Screw, #6 x 1-1/2"
Screw Cover
Straight Door Arm
Curved Door Arm
Motor Head
Rail Assembly (3 sections)
Belt
Rail Clamps
Mounting Strap
Emergency Release Tag

Number
Included
2
2
2
2
1
2
2
2
1
1
1
1
1
2
2
1

For Help, call 1-800-35-GENIE or visit www.geniecompany.com

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Genie Quietlift 2040L Users Manual

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