Getac Technology EM7355R Wireless module User Manual
Getac Technology Corporation Wireless module
User Manual
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RX10 USER MANUAL Rugged Mobi l e Computi ng Sol uti ons July 2015 TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com. Tabl e of Contents Chapter 1 Getting Started .......................................................................... 1 Getting the Tablet PC Running ......................................... 2 Unpacking ................................................................. 2 Installing the Micro-SIM Card (Optional) and Battery Pack 3 Connecting to AC Power .............................................. 5 Using the Tether ........................................................ 6 Taking a Look at the Tablet PC ....................................... 8 Front Components ....................................................... 8 Rear Components ...................................................... 11 Left-Side Components................................................. 12 Top Components........................................................ 13 Bottom Components .................................................... 13 Chapter 2 Operating Your Tablet PC...................................................... 15 Turning On and Off the Tablet PC ................................... 16 Turning On .............................................................. 16 Turning Off .............................................................. 16 Navigating on the Screen................................................ 18 Using the Touchscreen ................................................ 18 Using the Dual Mode Display (Optional) ...................... 20 Using the Wireless Connection Features ............................ 22 Using the WLAN ...................................................... 22 Using the BT Feature ................................................ 23 Using the WWAN Feature (Optional) ........................... 25 Chapter 3 Managing Power ...................................................................... 27 AC Adapter................................................................. 28 Battery Pack ............................................................... 29 Charging the Battery Pack .......................................... 29 Initializing the Battery Pack ......................................... 30 Checking the Battery Level ......................................... 30 Battery Low Signals and Actions ................................... 31 Replacing the Battery Pack ......................................... 32 Hot Swapping the Battery Pack ................................... 34 Power-Saving Tips ....................................................... 37 Chapter 4 Using Options and Peripherals .............................................. 38 Using the Fingerprint Scanner (Optional).......................... 39 Enrolling a Fingerprint ................................................ 40 Fingerprint Logon ....................................................... 41 Cleaning the Fingerprint Scanner .................................. 42 Using the NFC/RFID Reader (Optional) .......................... 43 Using the Barcode Scanner (Optional) ............................ 44 Connecting Peripheral Devices ......................................... 45 Connecting a USB Device .......................................... 45 Connecting an Audio Device ....................................... 46 Connecting an HDMI Display Monitor ............................ 46 Chapter 5 Using BIOS Setup.................................................................... 47 When and How to Use ................................................. 48 Menu Descriptions ........................................................ 50 Information Menu ...................................................... 50 Main Menu .............................................................. 50 Advanced Menu ......................................................... 51 Security Menu .......................................................... 52 Boot Menu .............................................................. 53 Exit Menu ............................................................... 53 Chapter 6 Using Getac Software ............................................................. 55 OSD Control Panel ....................................................... 56 G-Manager ................................................................. 57 Getac Camera ............................................................. 59 Chapter 7 Caring for the Tablet PC ........................................................ 60 Taking Care of the Tablet PC ......................................... 61 Location Guidelines..................................................... 61 General Guidelines ..................................................... 61 ii Cleaning Guidelines ................................................... 62 Battery Pack Guidelines.............................................. 62 Touchscreen Guidelines .............................................. 64 When Traveling ............................................................ 65 Chapter 8 Troubleshooting ...................................................................... 66 Preliminary Checklist...................................................... 67 Solving Common Problems ............................................. 68 Battery Problems ...................................................... 68 BT Wireless Transmission Problems .............................. 68 Display Problems ...................................................... 69 Hardware Device Problems .......................................... 69 Power Management Problems ...................................... 70 Sensor Problems (for Windows 10 Models Only) ........... 70 Software Problems ..................................................... 71 Sound Problems ....................................................... 72 Startup Problems ...................................................... 72 WLAN Problems ....................................................... 72 Other Problems ........................................................ 74 Resetting the Tablet PC ................................................ 75 System Recovery.......................................................... 76 System Recovery (a Tool for Windows 7 Models) ......... 76 Using the Driver Disc ................................................... 78 Appendix A Specifications .......................................................................... 79 Appendix B Regulatory Information ........................................................... 82 On the Use of the System ............................................ 83 Class B Regulations .................................................. 83 ANSI Warning .......................................................... 84 Safety Notices .......................................................... 85 On the Use of the RF Device ....................................... 87 USA and Canada Safety Requirements and Notices ......... 87 European Union CE Marking and Compliance Notices ....... 88 User Notification of Take-back Service ............................. 90 ENERGY STAR ............................................................ 91 Battery Recycling .......................................................... 93 iii iv Chapter 1 Getti ng Started Congratulations on purchasing this healthcare Tablet PC. This chapter first tells you step by step how to get the Tablet PC up and running. Then, you will find a section briefly introducing the external components of the Tablet PC. Getti ng the Tabl et PC Runni ng Unpacki ng After unpacking the shipping carton, you should find these standard items: RX10 Tablet PC AC adapter AC power cord Battery pack Stylus Tether Driver disc Document(s) Inspect all the items. If any item is damage or missing, notify your dealer immediately. Instal l i ng the Mi cro-SIM Card (Opti onal ) and Battery Pack 1. Sel ect model s onl y: With the micro-SIM card’s chip side facing up and the beveled corner pointing to the slot, insert the card all the way into the slot. NOTE: To remove the micro-SIM card, just push in the card to pop-out and remove the card. 2. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery latch should be engaged in the locked position ( ). CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part. Connecti ng to AC Power It is suggested that you use AC power when starting up the Tablet PC for the very first time. 1. Plug the DC cord of the AC adapter to the power connector of the Tablet PC (). 2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (). 3. Power is being supplied from the electrical outlet to the AC adapter and onto your Tablet PC. Now, you are ready to turn on the Tablet PC. CAUTION: Use only the AC adapter included with your Tablet PC. Using other AC adapters may damage the Tablet PC. NOTE: When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3. Usi ng the Tether A tether is provided for attaching the stylus to your Tablet PC. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated by below). Then, insert the other end through the first loop (as indicated by below) and pull it tight. 2. Insert the other loop end to the tether hole on the Tablet PC (as indicated by below). Then, insert the stylus end through the loop (as indicated by below) and pull it tight. 7 Taki ng a Look at the Tabl et PC NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for water- , dust-, and fire-proof integrity. (Engage the locking mechanism if existing.) Front Components Ref Component Camera Lens None Descri pti on Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. See Al so P. 59 Ref Component Descri pti on See Al so Or can be one of the below components depending on your model: Fi ngerpr int Scanner Serves as the fingerprint verification, preventing unauthorized access to your Tablet PC. P. 39 NFC/ RFID Reader Reads data from NFC devices and RFID tags. P. 43 Microphone Receives sound and voice. Light Sensor Senses the ambient light for automatic adjustments of the display backlight. Indicators Power Lights blue when the power is on. Blinks blue when the system is in Sleep mode. Battery Charge Lights green when the battery is fully charged. P. 29 Lights amber when the battery is being charged. Blinks red (once per second) when the battery’s capacity is below 10%. P. 31 Blinks red rapidly (once per 0.5 second) when there is a thermal protection problem. Ask for repair service in case this happens. Blinks amber when the battery charging is in an abnormal state. Replace the battery in case this happens. RF (Radi o Frequency) P1 Button Lights blue when the RF radio of any RF feature (WLAN/BT/WWAN) is on. Starts the Getac Camera program and serves as the shutter release button. P. 59 Can be changed to another set of predefined functions using G-Manager. P. 57 Provides a keyboard key function for specific P. 80 Ref Component Descri pti on See Al so occasions. P2 Button Wi ndows Logo Button Volume Up Button Volume Down Button Power Button Opens or closes the OSD Control Panel. P. 56 When pressed l onger: Serves as the Ctr l +Al t +Del P. 68 keyboard keys. Can be changed to another set of predefined functions using G-Manager. P. 57 Provides a keyboard key function for specific occasions. P. 80 Opens or closes the Start menu. Provides a keyboard key function for specific occasions. P. 80 Increases the sound volume. Provides a keyboard key function for specific occasions. P. 80 Decreases the sound volume. Provides a keyboard key function for specific occasions. P. 80 Turns the power on or off. (The default “off” state is “Sleep mode.”) P. 16 With a default setting of 2-second delay, you have to press the button for at least 2 seconds for it to function. Touchscreen Displays and receives information for the Tablet PC. 10 P. 18 Rear Components Ref Component Descri pti on See Al so Tether Hol e Stylus can be tethered to this hole. Styl us/ Digi tizer Pen Serves as the input device by tapping on the touchscreen to make selections and enter information. P. 16 Br idge Battery Indicator Lights up if you unlock the battery latch while operating the compute on battery power. The indicator is intended to inform whether you can safely hot swap the battery pack. P. 34 The bridge battery can sustain power for up to 1 minute, during which you can hot swap the battery pack. Green l i ght: Red l i ght: The bridge battery level is too low for you to safely hot swap the battery pack. 11 P. 6 Bl i nki ng i n amber: The bridge battery charging is in an abnormal state. Ask for repair service in case this happens. Ref Component Battery Pack Descri pti on Supplies power to your Tablet PC when external power is not connected. Inside is the micro-SIM card slot (optional). Expansion Connector Reserved. Speaker Sends out sound and voice from your Tablet PC. Camera Lens Allows you to use the camera function. When the camera lens is in use, the indicator beside it lights up. Fl ash Provides extra light when taking pictures. See Al so P. 29 P. 3 P. 59 Left-Si de Components Slide down to open the protective cover. Ref Component Descri pti on See Al so Barcode Scanner Lens (optional) Emits red light for barcodes scanning. P. 44 USB 2.0 Port Connects a USB device, such as a USB flash disk, printer, digital camera, joystick, and more. P. 39 USB 3.0 Port 12 Ref Component Descri pti on See Al so Micro HDMI Connector Connects a HDMI monitor or TV set. P. 46 Combo Audio Connector Connects a set of headphones or external speakers with amplifier P. 46 Supports a headset microphone with 4-pole TRRS 3.5mm jack. Connects the AC adapter. Power Connector P. 5 Top Components Ref Component Trigger Button (optional) Descri pti on Activates the barcode scanner for single barcode scanning. See Al so P. 44 Bottom Components Ref Component Descri pti on Docki ng Connector Reserved. Antenna Passthrough Connects to the docking station for using external GPS/WLAN/WWAN antenna. (optional) GPS WWAN WLAN 13 See Al so 14 Chapter 2 Operati ng Your Tabl et PC This chapter provides information about the use of the Tablet PC. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your Tablet PC. CAUTION: Do not expose your skin to the Tablet PC when operating it in a very hot or cold environment. The Tablet PC can get uncomfortably warm when you use it in high temperatures. As a safety precaution in such a circumstance, do not place the Tablet PC on your lap or touch it with your bare hands for extended periods of time. Prolonged body contact can cause discomfort and potentially a burn. 15 Turni ng On and Off the Tabl et PC Turni ng On Press the power button ( ) for at least 2 seconds until the Power Indicator lights up. The Windows operating system should start. NOTE: By default, there is 2-second delay time for the power button. You can change the setting with the “Power Button Del ay ” item in the BIOS Setup Utility. (See “Advanced Menu” in Chapter 5.) Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Conti nue . Turni ng Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: Do thi s... To... Wi ndows 10 Power off Tap (Shutdown) down . Sleep Power Wi ndows 7 Shut Press the power button.* Press the power button.* -or- -or- Tap Power Sl eep . Hibernate Use the Windows Start menu in the lower left and follow the shutdown procedure. Use the Windows Start menu to put the Tablet PC in Sleep mode. By default, this option is not shown Use the Windows Start menu to put in the Start menu. If you want to the Tablet PC in Hibernation mode. use the feature, set up accordingly in Windows settings. 16 * “Sleep” is the default setting of the power button. You may change what the power button does in Windows settings. 17 Navi gati ng on the Screen The screen of your Tablet PC is touch-sensitive. You can control the location of the cursor/pointer on the screen using the included stylus or your finger to communicate with the Tablet PC. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use the included stylus or your finger. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required. Usi ng the Touchscreen Your Tablet PC has a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus. By default settings, your touchscreen responds best to fingertips. If you prefer using a capacitive-tipped stylus (such as the one supplied with your model) or if you are wearing gloves, you should change the touchscreen settings to suit your scenario. (Use the G-Manager program and select the Touch Screen tab to set up.) The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equi val ent Mouse Functi on Term/ Acti on Tap: Touch the screen once. Doubl e-tap: Touch Tap and hol d: Tap Click/Point the screen twice rapidly. Double-click and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across Drag the screen until reaching your destination. 18 Usi ng Mul ti -touch Gestures You can interact with your Tablet PC by placing two fingers on the screen. The movement of the fingers across the screen creates “gestures,” which send commands to the Tablet PC. Here are the multi-touch gestures that you can use: Gestur es Acti ons = fi nger down; = fi nger up) Pan (Scroll) Descri pti ons Use panning to see another part of a page that has scroll bars. or Drag 1 or 2 fingers up or down. Zoom (Pinch) Move two fingers apart/toward each other. Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. 19 Use zooming to make an item (a photo for example) on the screen larger or smaller. The gesture works in applications that support mouse wheel zooming. Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Gestur es Acti ons = fi nger down; = fi nger up) Descri pti ons Use press and tap to access the shortcut menu. Press and Tap Press on target and tap using a second finger. Twofinger Tap The function is defined by applications that support the specific gesture. Tap two fingers at the same time (where the target is in the midpoint between the fingers). Flicks Flick left or right to navigate back and forward in a browser and other applications. The gesture works in most applications Make quick drag gestures in the desired that support back and direction. forward. Usi ng the Dual Mode Di spl ay (Opti onal ) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Tablet PC receives signals from the digitizer pen, the display automatically switches to Digitizer mode. 20 You can move the cursor by bringing the digitizer pen close to the screen, without actually touching the screen’s surface. 21 Usi ng the Wi rel ess Connecti on Features Usi ng the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ac, compatible with 802.11a/b/g/n. Turni ng On/ Off the WLAN Radi o To turn on the WLAN radi o: 1. Make sure that the Airplane mode is switched off. You can control the Airplane mode using one of the below methods. Use the Ai rplane Mode button in the OSD Control Panel. Setti ngs Network & Internet Ai rpl ane mode . Slide the Ai rpl ane mode switch to the Off position. For Wi ndows 10 : Tap 2. If you have previously turned off the WLAN radio, use one of the below methods to turn it on. Setti ngs Network & Internet Wi -Fi . the Wi-Fi switch to the On position. For Wi ndows 7: Use For Wi ndows 10: Tap Slide either Windows Mobility Center or Getac Quick Bar. To open Getac Quick Bar, tap and hold the Getac Utility icon on Windows taskbar and select Quick Bar . Tap the WLAN button in the Quick Bar (an X over the button means the radio is currently off). To turn off the WLAN radi o: You can turn off the WLAN radio the same way you turn it on. 22 If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Connecti ng to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. For Wi ndows 10: Tap the network icon For Wi ndows 7: Tap light in the icon in the system tray. the Wireless Network icon on the taskbar. (An orange indicates connections are available.) 3. In the list of available wireless networks, tap a network, and then tap Connect . 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. For more information on setting a wireless network connection, refer to Windows online help. NOTE: You can use Intel® PROSet Wireless to take full advantage of the Wi-Fi capabilities. See the Help of the utility for instructions. Usi ng the BT Feature The BT technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turni ng On/ Off the BT Radi o To turn on the BT radi o: 1. Make sure that the Airplane mode is switched off. You can control the Airplane mode using one of the below methods. Use the Ai rplane Mode button in the OSD Control Panel. Setti ngs Network & Internet Ai rpl ane mode . Slide the Ai rpl ane mode switch to the Off position. For Wi ndows 10 : Tap 23 2. If you have previously turned off the BT radio, use one of the below methods to turn it on. Setti ngs Devi ces Bl uetooth . Slide the BT switch to the On position. Use Getac Quick Bar. To open Getac Quick Bar, tap and hold the Getac Utility icon on Windows taskbar and select Quick Bar . Tap the BT button in the Quick Bar (an X over the button means the radio is currently off). For Wi ndows 10: Tap For Wi ndows 7: To turn off the BT radi o: You can turn off the BT radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Connecti ng to another BT Devi ce 1. Make sure that the BT function is enabled (as described above). 2. Make sure that the target BT device is turned on, discoverable and within close range. (See the documentation that came with the BT device.) 3. For Wi ndows 10: Tap For Wi ndows 7: Tap Setti ngs Devi ces Bl uetooth . and hold the BT icon on Windows taskbar. Tap Add a Devi ce . 4. Select the device you want to connect from the search results. 5. Depending on the type of BT device that you want to connect to, you will need to enter the pertinent information. For detailed information on using the BT feature, see Windows’ online Help. 24 Usi ng the WWAN Feature (Opti onal ) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your Tablet PC supports 3G and 4G LTE. NOTE: Your model only supports data transmission. Voice transmission is not supported. For instructions on installing the micro-SIM card, see “Installing the Micro-SIM Card (Optional) and Battery Pack” in Chapter 1. Turni ng On/ Off the WWAN Radi o To turn on the WWAN radi o: 1. Make sure that the Airplane mode is switched off. You can control the Airplane mode using one of the below methods. Use the Ai rplane Mode button in the OSD Control Panel. Setti ngs Network & Internet Ai rpl ane mode . Slide the Ai rpl ane mode switch to the Off position. For Wi ndows 10 : Tap 2. If you have previously turned off the WWAN radio, use one of the below methods to turn it on. For Wi ndows 10: Open the Charms Bar of Windows. Tap Setti ngs Slide the Mobi l e Broadband switch Network & Internet Mobi l e Broadband . to the On position. For Wi ndows 7: Use the WWAN utility software or Getac Quick Bar. To open Getac Quick Bar, tap and hold the Getac Utility icon on Windows taskbar and select Qui ck Bar . Tap the WWAN button in the Quick Bar (an X over the button means the radio is currently off). 25 To turn off the WWAN radi o: You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Setti ng up a WWAN Connecti on 1. Make sure that the micro-SIM card is inserted and the WWAN function is enabled (as described above). 2. Start the WWAN utility software (Skyl i ght ). 3. You can use the WWAN utility software to configure and use WWAN connections. See the online help for information. 26 Chapter 3 Managi ng Power Your Tablet PC operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way. 27 AC Adapter CAUTION: The AC adapter is designed for use with your Tablet PC only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Tablet PC is for use in the country where you purchased your Tablet PC. If you plan to go overseas with the Tablet PC, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the Tablet PC. A reverse procedure may damage the AC adapter or Tablet PC. When unplugging the connector, always hold the plug head. Never pull on the cord. The AC adapter serves as a converter from AC (Alternating Current) to DC (Direct Current) power because your Tablet PC runs on DC power, but an electrical outlet usually provides AC power. It also charges the battery pack when connected to AC power. The adapter operates on any voltage in the range of 100~240 V AC. 28 Battery Pack The battery pack is the internal power source for the Tablet PC. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7. Chargi ng the Battery Pack NOTE: Charging will not start if the battery’s temperature is outside the allowed range, which is between 0 C (32 F) and 50 C (122 F). Once the battery’s temperature meets the requirements, charging automatically resumes. During charging, do not disconnect the AC adapter before the battery has been fully charged; otherwise you will get a prematurely charged battery. To charge the battery pack, connect the AC adapter to the Tablet PC and an electrical outlet. The Battery Charge Indicator ( ) on the Tablet PC glows amber to indicate that charging is in progress. You are advised to keep the Tablet PC power off while the battery is being charged. When the battery is fully charged, the Battery Charge Indicator glows green. It takes approximately 2.5 hours to fully charge the battery pack. CAUTION: After the Tablet PC has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. NOTE: The battery level may automatically lessen due to the self-discharge process (0.21% per day), even when the battery pack is fully charged (100%). This happens no matter if the battery pack is installed in the Tablet PC. 29 Ini ti al i zi ng the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. A software tool called “Gauge Reset” is provided for the purpose. Use the G-Manager program and select the Battery tab to find the tool. Checki ng the Battery Level NOTE: Any battery level indication is an estimated result. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. The operating time of a fully charged battery pack depends on how you are using the Tablet PC. When your applications often access peripherals, you will experience a shorter operating time. By Operati ng System You can check the approximate battery level using the battery meter function of the operating system. To read the battery level in Windows, tap the battery icon on the taskbar. By Gas Gauge On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge. When the battery pack is not installed in the Tablet PC and you want to know the battery charge, you can press the push-button to see the number of LEDs that light up. Each LED represents 20% charge. 30 Push-button Battery Low Si gnal s and Acti ons The battery icon changes appearance to display the current state of the battery. Ic on Batter y Level Descri pti on Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-battery level (10% by default). Critically low The battery charge has reached the critical battery level (5% by default). By default, Windows will display a notification and put your Tablet PC into Hibernation. When the battery is low, the Tablet PC’s Battery Charge Indicator ( blinks red to alert you to take actions. ) also Always respond to low-battery by connecting the AC adapter, placing your Tablet PC in Hibernation mode, or turning off the Tablet PC. 31 Repl aci ng the Battery Pack CAUTION: There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the Tablet PC manufacturer’s battery packs. Discard used batteries according to the dealer’s instructions. Do not attempt to disassemble the battery pack. NOTE: You can hot swap the battery pack as described later in “Hot Swapping the Battery Pack.” 1. Turn off the Tablet PC and disconnect the AC adapter. (Skip this step if you are hot swapping the battery pack.) 2. Slide the battery latch to the unlocked position ( slightly pop up. 3. Remove the battery pack from its compartment 32 ). The battery pack will 4. Fit another battery pack into place. With the battery pack correctly oriented, attach its connector side to the battery compartment at an angle () and then press down the other side (). The battery latch should be engaged in the locked position ( ). 33 CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part. Hot Swappi ng the Battery Pack “Hot swapping” means you can safely replace the battery pack without shutting down while your Tablet PC is running on battery power. This is possible because your Tablet PC has an internal bridge battery. The bridge battery can sustain power for up to 1 minute, which should be long enough for you to replace the battery pack. Hi nts and Remi nders See “Replacing the Battery Pack” for replacement instructions and note the following hints and reminders on hot swapping: Make sure you have another charged battery pack. 34 The appropriate temperature range for hot swapping the battery pack is between -10 C (14 F) and 50 C (122 F). Check the Bridge Battery Indicator after unlocking the battery latch. Replace the battery pack only when the indicator lights in green. A red light means the bridge battery level is too low for you to safely hot swap the battery pack. When the battery latch is unlocked, the display brightness level will be fixed at a low level and cannot be adjusted. If a charged battery pack is not inserted within one minute, the Tablet PC enters Hibernation mode. After removing the battery pack, do not connect and immediately disconnect the AC adapter. This will shut down the Tablet PC. About the Bri dge Battery The bridge battery is not user-replaceable and is invisible to the operating system. It never functions as the power source as long as the main battery pack is installed. By default, the bridge battery is charged by external AC power (if connected) or the main battery pack (if external power is not connected). You can limit 35 the charging source to only the external AC power. (For setup information, see “Advanced Menu” in Chapter 5 and the Chargi ng Backup Battery item.) 36 Power-Savi ng Ti ps Aside from enabling your Tablet PC’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, BT, or WWAN). Turn off the Tablet PC when you are not using it. 37 Chapter 4 Usi ng Opti ons and Peri pheral s This chapter describes the use of optional modules and the connection of peripherals. 38 Usi ng the Fi ngerpri nt Scanner (Opti onal ) CAUTION: For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. (See “Cleaning the Fingerprint Scanner” later.) It is not recommended that you use the fingerprint scanner in a belowfreezing temperature. The moisture on your finger can freeze to the scanner’s metal surface when you touch it, resulting in a failed operation. Besides, touching freezing metal with your finger can cause frostbite. The fingerprint scanner (if your model has the feature) provides a strong authentication mechanism based on fingerprint recognition. You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password. Fingerprint scanner 39 Enrol l i ng a Fi ngerpri nt NOTE: You can enroll a fingerprint only after creating a password for the Windows user account. For Wi ndows 10 1. Tap Setti ngs Accounts Si gn-i n opti ons . 2. On the right side under Fi ngerpri nt , tap Set up . 3. Follow the onscreen instructions to complete. For Wi ndows 7 1. Log on to Windows as the user whose fingerprint is to be enrolled. 2. Double-tap i MD Fi ngerpri nt Reader on Windows desktop. 3. In the fingerprint configuration menu, tap Add another . 4. You will be asked to enter the password of the selected user. Enter the password and tap OK. 40 5. Put any finger of your choice on the scanner surface. Keep the finger still until you’re asked to lift your finger and repeat the action again. Several scans of the fingerprint are required. NOTE: Put your finger in a natural position that matches the way you normally hold your device. 6. When completed, tap Fi nish . NOTE: For detailed information on the program, see the program’s online help. Fi ngerpri nt Logon NOTE: The fingerprint logon process can take a while. This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner. The fingerprint scanner has 360-degree readability. You can put your finger in any orientation for the scanner to recognize an enrolled fingerprint. With an enrolled fingerprint, the user can log on by tapping the Fi ngerpri nt option in Windows logon screen and then placing the finger on the scanner. The user can also dismiss the lock screen with the fingerprint. If fingerprint logon attempts fail three times, you will be switched to password logon. 41 Cl eani ng the Fi ngerpri nt Scanner You can use adhesive tape to remove dirt and oil from the scanner surface. To clean with cleaner: 1. Shut down the Tablet PC, disconnect the AC adapter, and remove the battery pack. 2. Slightly moisten a clean, lint-free cloth with household window cleaner. You can also use a cotton swab as an alternative. NOTE: Do not use paper products to clean the scanner. Do not use bleach, solvents, or abrasives. Do not directly spray the scanner. 3. Gently rub the cloth over the scanner surface, turning the cloth to always use a clean surface of the cloth. 4. After cleaning, gently rub the surface again with a clean, dry, lint-free cloth or cotton swab. 42 Usi ng the NFC/ RFID Reader (Opti onal ) If your model has the NFC /RFID reader module, you can read data from NFC (Near Field Communication) devices and RFID (Radio Frequency Identification) tags. NFC/RFID reader NOTE: For enhanced applications and customization of the module, contact your authorized Getac dealer. The NFC reader requires specialized applications. For further information, ask your system administrator. 43 Usi ng the Barcode Scanner (Opti onal ) NOTE: For enhanced applications and customization of the module, you can use the Barcode Manager program. The maximum operating temperature for the barcode scanner is 50 C (122 F). If your model has the barcode scanner module, you can scan and decode most common 1D and 2D symbologies. To read barcodes: 1. Start your processing software and open a new or existing file. Place the insertion point (or called cursor) where you want the data to be entered. 2. Press the Trigger button on your Tablet PC. 3. The barcode scanner shines red light with a center red dot. Aim the red dot at the center of the barcode. The red light should cover the entire barcode. Adjust the lens’ distance from the barcode, shorter for a smaller barcode and farther for a larger one. Trigger button NOTE: A 15° scan angle in 323 lux (30 foot-candles) ambient light produces the best scanning results. 4. Upon a successful scan, the system beeps and the decoded barcode data is entered. 44 Connecti ng Peri pheral Devi ces You can expand the capabilities of your Tablet PC by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter. Slide down to open the protective cover. Connecti ng a USB Devi ce Your Tablet PC has a USB 3.0 port and a USB 2.0 port for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 2.0 USB 3.0 45 Connecti ng an Audi o Devi ce For higher audio quality, you can send sound through an external audio device. The audio combo connector is the “4-pole TRRS 3.5mm” type (Apple iPhone Recessed) so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods. Connecti ng an HDMI Di spl ay Moni tor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your Tablet PC. Your Tablet PC has a micro HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality. To switch the display output, use Window settings or OSD Control Panel. 46 Chapter 5 Usi ng BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility. 47 When and How to Use NOTE: The actual setting items on your model may differ from those described in this chapter. The availability of some setting items depends on the Windows version your computer is running. You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance. To run BIOS Setup Utility: Method 1: During system startup when the logo screen appears, tap the screen (using your finger, not the stylus) or press the Wi ndows Logo button on your Tablet PC. In the pre-boot menu that appears, select Setup Uti l i ty. NOTE: If you don’t want any accidental tapping to invoke the pre-boot menu, you can disable this method by setting the “Screen Tappi ng for Boot Opti ons ” item in the BIOS Setup Utility. When tapping the screen for operating BIOS Setup, use your finger. The touching of a stylus tip is not supported in this situation. For Windows 10 models, the time period in which you can use the above method is extremely short. You can use the other method as described below. Setti ngs Update and securi ty Recovery. Under Advanced startup , tap Restart now . In the boot options menu, tap Troubl eshoot Advanced opti ons UEFI Fi rmware Setti ngs . Tap Restart . Method 2 (for Wi ndows 10 model s onl y): Tap 48 Method 2 (for Wi ndows 7 model s onl y): If a keyboard is connected, press the F2 key during system startup when the logo screen appears. 49 Menu Descri pti ons Informati on Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this Tablet PC using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Mai n Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time. OS Sel ect Legacy USB Support CSM Support PXE Boot sets specifies which version of Windows your computer is running. enables or disables the system’s support for Legacy USB. enables or disables CSM (Compatibility Support Mode). You can set this item to Yes for backward compatibility with legacy BIOS services. the PXE boot to UEFI or Legacy. PXE (Preboot eXecution Environment) is an environment to boot computers using a network interface independently of data storage devices or installed operating systems. 50 Advanced Menu The Advanced menu contains the advanced settings. Wake Up Capabi l i ty USB Wake-Up From S3 allow a USB device activity to wake up the system from S3 (Sleep) state. sets power button delay time (1 second or 2 seconds) so that accidental touching of the :power button does not cause undesired operation. You can also disable the delay. System Pol i cy Power Button Del ay allows you to choose between Performance and Balance. If battery life is your first priority, select Balance. If you need system performance more than battery life, select Performance. AC Initi ati on sets if connecting AC power will automatically start or resume the system. Screen Tappi ng for Boot Opti ons sets if tapping the screen during startup will invoke the boot options menu which provides access to some pre-boot operations. If disabled, tapping the screen during startup has no effect to the system’s booting process. allows the main battery to charge the bridge battery. When set to Enabled, the bridge battery can be charged by the main battery if the AC adapter is not connected. When set to Disabled, the bridge battery will be charged by the AC adapter only. Active Management Technol ogy Suppor t Vi rtual i zati on Technol ogy Setup Intel (R) Vi rtual i zati on Technol ogy Chargi ng Bri dge Battery (This item appears only on models supporting vPro.) Intel AMT Support enables or disables Intel® Active Management Technology BIOS extension execution. AMT allows the system administrator to access an AMT featured computer remotely. Intel AMT Setup Prompt determines whether the prompt for entering Intel MEBx Setup appears or not during POST. enables or disables Intel® VT (Intel 51 Virtualization Technology) feature which provides hardware support for processor virtualization. When enabled, a VMM (Virtual Machine Monitor) can utilize the additional hardware virtualization capabilities provided by this technology. Intel (R) VT for Di rected I/ O (VT-d) enables or disables VT-d (Intel® Virtualization Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. Graphics Setup DVMT Pre-Al l ocated sets the amount of pre-allocated (fixed) graphics memory for use by the internal graphics device. enables or disables several hardware components. The items available for setting depend on your model. Devi ce Confi gurati on Securi ty Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE: You can set the user password only when the supervisor password has been set. If both the supervisor and user passwords are set, you can enter any of them for starting up the system and/or entering BIOS Setup. However, the user password only allows you to view/change the settings of certain items. A password setting is applied right after it is confirmed. To cancel a password, leave the password empty by pressing the Enter key. Set Supervisor/ User Password sets the supervisor/user password. You can set the supervisor/user password to be required for starting up the system and/or entering BIOS Setup. Password on Boot allows you to enable or disable the entering of password for booting up your system. (This item appears only on Windows 7 models.) 52 sets the password for locking the Primary Master hard disk drive. After setting a password, the hard disk drive can only be unlocked by the password no matter where it is installed. Set HDD 0 User Password TPM Setup Menu TPM Support enables or disables TPM (Trusted Platform Module) support. TPM (Trusted Platform Module) is a component on your computer’s mainboard that is specifically designed to enhance platform security by providing a protected space for key operations and other security critical tasks. Change TPM Status allows you to select between No Change, Clear, Enable and Activate, and Disable and Deactivate. enables utilization of additional hardware capabilities provided by Intel® Trusted Execution Technology. Intel Trusted Executi on Technol ogy Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system. determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Boot Type Order Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. Exi t Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect. Exit Savi ng Changes saves the changes you have made and exits BIOS Setup Utility. Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made. Load Setup Defaul ts loads the factory default values for all the items. 53 Discard Changes restores Saves Changes saves the previous values for all the items. the changes you have made. 54 Chapter 6 Usi ng Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs. 55 OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your Tablet PC with a simple tap of the screen. To open the OSD Control Panel, start the program named OSDC. You can also press the P2 button on your Tablet PC to open it. The following screen appears. Help For detailed information on the program, see the program’s online help. 56 G-Manager G-Manager is a unified user interface utility that allows you to view, manage, or configure your computer features. With G-Manager, you can perform all or some of the tasks listed below. View system information. Check the battery status and configure the battery. Configure ECO modes (or called power profiles). Set the touchscreen sensitivity mode. Set if a warning message will appear when a connected docking station is removed unexpectedly. Enable the use of external GPS/WWAN/WLAN antenna signal. Change the function of the hardware button. Configure how your system works with the vehicle ignition. Monitor the system. View GPS information. Tap and hold the Getac Utility icon located on Windows taskbar and select G-Manager to start the program. The G-Manager window appears, containing several tabs. NOTE: Depending on your model, the actual items and information appearing on the screen may differ from those shown in this manual. 57 Help For detailed information on the program, see the program’s online help. 58 Getac Camera Getac Camera is a geo-tagging camera program, which allows you to stamp geographical information on photos as watermarks and embed such information into JPEG/BMP files as EXIF 2.2 metadata. NOTE: Before starting Getac Camera, close any other program that uses the camera; otherwise, Getac Camera can only provide limited functions. Start Getac Camera . The Getac Camera window appears as shown below. By default, the program starts to determine your location using GPS positioning. When the GPS positioning is completed, you will see the geographical information in the watermark area on the image. For detailed information on the program, see the program’s online help. Tap and then 59 Chapter 7 Cari ng for the Tabl et PC Taking good care of your Tablet PC will ensure a trouble-free operation and reduce the risk of damage to your Tablet PC. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling. 60 Taki ng Care of the Tabl et PC Locati on Gui del i nes For optimal performance, use the Tablet PC where the recommended temperature is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the Tablet PC in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life. Operating in an environment with metallic dust is not allowed. Place the Tablet PC on a flat and steady surface. Do not stand the Tablet PC on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the Tablet PC. Do not cover or block any ventilation openings on the Tablet PC. For example, do not place the Tablet PC on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the Tablet PC. As the Tablet PC can become very hot during operation, keep it away from objects that are vulnerable to heat. Keep the Tablet PC at least 13 cm (5 inches) away from electrical appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker. Avoid moving the Tablet PC abruptly from a cold to a warm place. A temperature difference of more than 10 C (18 F) may cause condensation inside the unit, which may damage the storage media. General Gui del i nes Do not expose your skin to the Tablet PC when operating it in a very hot or cold environment. 61 Do not place heavy objects on top of the Tablet PC as this may damage the display. The screen surface is easily scratched. Avoid touching it with a sharp object such as a pen or pencil. LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cl eani ng Gui del i nes Never clean the Tablet PC with its power on. Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the Tablet PC. Gently wipe the display with a soft, lint-free cloth. If water or liquid is split onto the Tablet PC, wipe it dry and clean when possible. Though your Tablet PC is water-proof, do not leave the Tablet PC wet when you can dry it. If the Tablet PC gets wet where the temperature is 0C (32F) or below, freeze damage may occur. Make sure to dry the wet Tablet PC. Battery Pack Gui del i nes Recharge the battery pack when it is nearly discharged. When recharging, make sure that the battery pack is fully charged. Doing so may avoid harm to the battery pack. The battery pack is a consumable product and the following conditions will shorten its life: – when frequently charging the battery pack 62 – when using, charging, or storing the battery in high temperature condition To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature. Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day. It is recommended that you charge the battery pack with the Tablet PC’s power off. To maintain the battery pack’s operating efficiency, store it in a cool dark place removed from the Tablet PC and with 30 % ~ 40 % charge remaining. Important guidelines when using the battery pack. When installing or removing the battery pack take note of the following: – avoid installing or removing the battery pack when the Tablet PC is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the Tablet PC may become unstable. – avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the Tablet PC. The Tablet PC’s input voltage and surrounding temperature will directly affect the battery pack’s charge and discharge time: – charging time will be prolonged when the Tablet PC is turned on. To shorten the charging time, it is recommended that you place the Tablet PC in Sleep or hibernation mode. – a low temperature will prolong the charging time as well as hasten the discharge time. 63 When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10 C ~ 50 C (14 F ~ 122 F). Do not leave the battery pack in storage for more than six months without recharging it. Touchscreen Gui del i nes Use the finger or the included stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the Tablet PC power when cleaning the display. Cleaning the display with the power on may cause improper operation. Do not use excessive force on the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display. Using the touchscreen during low temperature (less than 5 oC) may cause a slower response time, this is normal. A normal response time may be restored upon returning to room temperature. When there is noticeable discrepancy in the operation of the touchscreen function (wrong location on intended operation or improper display resolution), refer to the Windows online Help for instructions on recalibrating the touchscreen display. 64 When Travel i ng Make sure that the battery pack is fully charged. Make sure that the Tablet PC is turned off. Disconnect the AC adapter from the Tablet PC and take it with you. Use the AC adapter as the power source and as a battery-charger. Put the Tablet PC in a protective case. Hand-carry the Tablet PC. Do not check it in as luggage. If you need to leave the Tablet PC in the car, put it in the trunk of the car to avoid exposing the Tablet PC to excessive heat. When going through airport security, it is recommended that you send the Tablet PC and flash disks through the X-ray machine (the device you set your bags on). Avoid the magnetic detector (the device you walk through) or the magnetic wand (the handheld device used by security personnel). If you plan to travel abroad with your Tablet PC, consult your dealer for the appropriate AC power cord for use in your country of destination. 65 Chapter 8 Troubl eshooti ng Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems. 66 Prel i mi nary Checkl i st Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the Tablet PC is causing the problem. Make sure that you turn on all peripheral devices before turning on the Tablet PC. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program. Make sure that all the device drivers are correctly installed. Make notes of your observations. Are there any messages on the screen? Do any indicators light? Do you hear any beeps? Detailed descriptions are useful to the service personnel when you need to consult one for assistance. If any problem persists after you follow the instructions in this chapter, contact an authorized dealer for help. 67 Sol vi ng Common Probl ems Battery Probl ems The battery does not charge (Battery Charge Indi cator does not l i ght amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly. Make sure that the battery terminals are clean. The operati ng ti me of a ful l y charged battery becomes shorter. If you often partially recharge and discharge, the battery might not be charged to its full potential. Initialize the battery to solve the problem. The battery operati ng ti me i ndi cated by the battery meter does not match the actual operati ng ti me. The actual operating time can be different from the estimated time, depending on how you are using the Tablet PC. If the actual operating time is much less than the estimated time, initialize the battery. BT Wi rel ess Transmi ssi on Probl ems I cannot connect to another devi ce wi th BT wi rel ess technol ogy. Make sure that both devices have activated BT feature. Make sure that the distance between the two devices is within the limit and that there are no walls or other obstructions between the devices. Make sure that the other device is not in “Hidden” mode. 68 Make sure that both devices are compatible. Di spl ay Probl ems Nothi ng appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The characters on the sc reen are di m. Adjust the brightness and/or contrast. The di spl ay bri ghtness cannot be i ncreased. As a protection, the display brightness will be fixed at a low level when the surrounding temperature is too high or too low. It is not a malfunction in this situation. Bad dots appear on the di spl ay at al l ti mes. A small number of missing, discolored, or bright dots on the screen are an intrinsic characteristic of TFT LCD technology. It is not regarded as a LCD defect. Cl oudi ng (or cal l ed “mura”) happens on the screen when you exert forces on the l eft or ri ght si de of the LCD frame. This is a normal phenomenon, not a defect. Hardware Devi ce Probl ems The Tabl et PC does not recogni ze a newl y i nstal l ed devi ce. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) 69 Make sure if the device needs any jumper or switch settings. (Refer to the documentation that came with the device.) Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on. Power Management Probl ems The Tabl et PC does not enter Sl eep or Hi bernati on mode automati cal l y. If you have a connection to another computer, the Tablet PC does not enter Sleep or Hibernation mode if the connection is actively in use. Make sure that the Sleep or Hibernation time-out is enabled. The Tabl et PC does not enter Sl eep or Hi bernati on mode i mmedi atel y. If the Tablet PC is performing an operation, it normally waits for the operation to finish. The Tabl et PC does not resume from Sl eep or Hi bernati on mode. The Tablet PC automatically enters Sleep or Hibernation mode when the battery pack is empty. Do any one of the following: Connect the AC adapter to the Tablet PC. Replace the empty battery pack with a fully charged one. Sensor Probl ems (for Wi ndows 10 Model s Onl y) The bui l t-i n di gi tal compass doesn’t seem to be accurate. Rotating the display can affect the accuracy of the digital compass. This is normal, not a malfunction. The sensors for the compass require periodic recalibration. Follow this method to recalibrate the sensors: 1. Make sure you are far away from any large metal objects or magnetic fields. 2. Start an application that utilizes the digital compass. 3. Hold the Tablet PC level with the horizon, with the LCD side facing up. 70 4. Rotate the Tablet PC 360 at least three times around each axis (X, Y, and Z) as shown below. Software Probl ems An appl i cati on program does not work c orrectl y. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software program’s documentation for further information. If you are sure the operation has stop, reset the Tablet PC. 71 Sound Probl ems No sound i s produced. Make sure that the volume control is not set too low. Increase the volume. Make sure that the sound is not muted. Make sure that the Tablet PC is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Di storted sound i s produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. Startup Probl ems When you turn on the Tabl et PC, i t does not respond and the Power Indi cator does not l i ght green. If you are using an external AC power, make sure that the AC adapter is correctly and securely connected. If so, make sure that the electrical outlet works properly. If you are using the battery power, make sure that the battery is not discharged. When you turn on the Tabl et PC, i t stops after POST. Reset your Tablet PC. WLAN Probl ems I cannot use the WLAN feature. Make sure that the WLAN feature is turned on. Transmi ssi on qual i ty i s poor. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point or another WLAN device it is associated with. 72 Check if there is high interference around the environment and solve the problem as described next. Radi o i nterference exi sts. Move your Tablet PC away from the device causing the radio interference such as microwave oven and large metal objects. Plug your Tablet PC into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN devi c e. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network. Your Tablet PC is not recognizing changes. Restart the Tablet PC. Make sure that the IP address or subnet mask setting is correct. I cannot communi cate wi th the computer i n the network when Infrastructure mode i s confi gured. Make sure that the Access Point your Tablet PC is associated with is powered on and all the LEDs are working properly. If the operating radio channel is in poor quality, change the Access Point and all the wireless station(s) within the BSSID to another radio channel. Your Tablet PC may be in an out-of-range situation. Move your Tablet PC closer to the Access Point it is associated with. Make sure that your Tablet PC is configured with the same security option (encryption) to the Access Point. Use the Web Manager/Telnet of the Access Point to check whether it is connected to the network. 73 Reconfigure and reset the Access Point. I cannot access the network. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. You have moved out of range of the network. Turn off power management. Other Probl ems The date/ ti me i s i ncorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the Tablet PC, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. 74 Resetti ng the Tabl et PC You may have to reset (reboot) your Tablet PC on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the Tablet PC. Reset the Tablet PC by any one of these methods: Press and hold the P2 button for more than 2 seconds. This opens the Ctr l -Alt-Del screen where you can select actions including Restart . If the above action does not work, press and hold the power button for more than 5 seconds to force the system to turn off. Then turn on the power again. 75 System Recovery System Recovery (a Tool for Wi ndows 7 Model s) Use System Recovery when: The Windows 7 operating system does not start at all. You want to restore the system to the factory state. WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the hard disk drive will be lost. Make sure that power is not interrupted during the recovery process. An unsuccessful recovery may result in Windows startup problems. To run System Recovery: 1. Connect the AC adapter. 2. Turn on the Tablet PC. During system startup when the logo screen appears, tap the screen or press the Wi ndows Logo button on your Tablet PC. In the pre-boot menu that appears, select Recovery . Or, if a keyboard is connected, you can press Ctr l + Al t + F2 keys for four seconds instead of tapping the screen. 3. In the screen that appears, select Recovery to start the recovery process. 76 4. The progress bar shows the percentage completed. When it reaches 100%, the system turns off. 5. Turn on the Tablet PC. The Windows setup wizard starts. Follow the onscreen prompts to continue. 6. When the system restarts, the installer screen appears. The installer will perform system hardware detection and driver installation. 7. When completed, the system restarts and displays Windows desktop. 77 Usi ng the Dri ver Di sc The Driver disc contains drivers and utilities required for specific hardware in your Tablet PC. Since your Tablet PC comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows. To manually install drivers and utilities: 1. Start up the Tablet PC. 2. Prepare an external CD/DVD drive (with USB connection). Connect the drive to your Tablet PC. Wait for the Tablet PC to recognize the drive. 3. Insert the Driver disc. Make sure you use the disc that matches the Windows version of your Tablet PC. 4. The autorun program should automatically start. You will see the installation menu. Tap NEXT to go to the next page if there is more than one. 5. To install a driver or utility, just tap the particular button and follow the onscreen instructions to complete the installation. 78 Appendi x A Speci fi cati ons NOTE: Specifications are subject to change without any prior notice. Parts Spec i fi cati ons CPU Intel® Core™ M-5Y71/ M-5Y10c Turbo Boost Technology BIOS Insyde, 16MB flash EEPROM, supporting UEFI, ACPI, TPM, vPro (optional), AMT10, computrace (optional), and security eraser RAM 4GB/8GB LPDDR3 1.2V 1600MHz SO-DIMM Video Controller Processor, 4.5W, UMA - Intel® HD 5300 Graphics Display Panel 10.1-inch TFT LCD, widescreen and full HD, 1920 x 1200, dimmer mode, blackout mode, light sensor Touchscreen Capacitive multi-touch screen - 10 point, glove enabled touch, palm rejection, large area of water freeze Option: Digitizer Audio Features Realtek High Definition Audio Speaker 85db Microphone Integrated microphone Hard disk drive 64/128/256 GB SSD (Solid-State Disk), SATA interface I/O ports Standard USB 3.0, USB 2.0, micro HDMI, combo audio (4-pole TRRS 3.5mm type) 79 Parts Optional Spec i fi cati ons Barcode scanner, Tri Pass-through Wireless LAN + BT IEEE 802.11ac, compatible with 802.11a/b/g/n, BT 4.0 + EDR Camera Front: HD, blue LED Rear: 8M pixel, autofocus, blue LED, video capture GPS (option) UART WWAN (option) 3G/4G LTE NFC/RFID Reader (option) ISO15693, ISO18000-3, ISO14443A/B, Mifare, FeliCa™ Security TPM 2.0 Fingerprint scanner (optional) Power AC adapter Universal 65 W; input: 100240 V, 50/60 Hz; output: 19V Battery pack Lithium-ion Prismatic type, 4-cell Hot Swap technology with bridge battery Dimension (LxW×D) 280 x 245 x 18.8 mm (11.02 × 9.64 × 0.74 inch) Weight 1.2 kg (2.64 lb) Button Functi ons on Speci al Occasi ons On “POST/BIOS Setup/Non-ACPI” occasions, the five hardware buttons provide keyboard key functions as described below. Button Functi on P1 Tab P2 Esc Enter Up 80 Button Functi on Down 81 Appendi x B Regul atory Informati on This appendix provides regulatory statements and safety notices on your Tablet PC. NOTE: Marking labels located on the exterior of your Tablet PC indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only. 82 On the Use of the System Cl ass B Regul ati ons USA Federal Communi cati ons Commi ssi on Radi o Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Pl ease note: The use of a non-shielded interface cable with this equipment is prohibited. Operation on the 5.15-5.25 GHz frequency band is restricted to indoor use only. 83 Canada Canadi an Department of Communi cati ons Radi o Interference Regul ati ons Cl ass B Compl i ance Noti ce This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. ANSI Warni ng Equipment approved for ANSI/ISA 12.12.01, Nonincendive Electrical Equipment for use in Class 1, Division 2, Group A, B, C, and D. Maximum ambient temperature: 40C To prevent ignition of a hazardous atmosphere, batteries must only be changed or charged in an area known to be non-hazardous. EXPLOSION HARZARD WARNING: External connections/hubs through the connectors as mentioned (USB connector, Ethernet connector, video port, serial port, power supply connector, microphone jack, headphones jack, and buttons/switches) are not to be used in a hazardous location. Power adapter shall not be used in hazardous locations. WARNING: 84 Safety Noti ces About the Battery Cauti on Texts Concerni ng Li thi um Batteri es DANISH ADVARSEL! Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren. NORWEGIAN ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. SWEDISH VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. FINNISH VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. ENGLISH CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer's instructions. DEUTSCH VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent 85 recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. Attenti on (for USA Users) The product that you have purchased contains a rechargeable battery. The battery is recyclable. At the end of its useful life, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check with your local solid waste officials for details in your area for recycling options or proper disposal. About the AC Adapter Use only the AC adapter supplied with your computer. Use of another type of AC adapter will result in malfunction and/or danger. Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the AC adapter with paper or other objects that will reduce cooling. Do not use the AC adapter while it is inside a carrying case. Connect the adapter to a proper power source. The voltage requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the unit. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. 86 On the Use of the RF Devi ce USA and Canada Safety Requi rements and Noti ces To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. MPORTANT NOTE: Radi o Frequency Interference Requi rem ents and SAR This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. EMC Requi rements This device uses, generates and radiates radio frequency energy. The radio frequency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission (FCC). This device complies with the limits for a Class B digital device pursuant to Part 15 subpart C of the FCC Rules and Regulations. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation. The FCC limits are designed to provide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment. However, there is no guarantee that interference will not occur in a particular commercial installation, or if operated in a residential area. 87 If harmful interference with radio or television reception occurs when the device is turned on, the user must correct the situation at the user’s own expense. The user is encouraged to try one or more of the following corrective measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the user’s authority to operate this device. Canada Radi o Frequency Interference Requi rements To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empêcher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit être utilisé à l'intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal. Si le matériel (ou son antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence. European Uni on CE Marki ng and Compl i ance Noti ces Statem ents of Compl i ance Engl ish This product follows the provisions of the European Directive 1999/5/EC. Dani sh Dette produkt er i overensstemmelse med det europæiske direktiv 1999/5/EC. 88 Dutch Dit product is in navolging van de bepalingen van Europees Directief 1999/5/EC. Fi nnish Tämä tuote noudattaa EU-direktiivin 1999/5/EC määräyksiä. French Ce produit est conforme aux exigences de la Directive Européenne 1999/5/EC. German Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie 1999/5/EC. Greek To π ο όν αυτό π η ο τ 1999/5/EC. π ο τη Ευ πα Ο η α Icel andic Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 1999/5/EC. Ital i an Questo prodotto è conforme alla Direttiva Europea 1999/5/EC. Nor wegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 1999/5/EC. Portuguese Este produto cumpre com as normas da Diretiva Européia 1999/5/EC. Spanish Este producto cumple con las normas del Directivo Europeo 1999/5/EC. Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 1999/5/EC. Restri cti ons This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range. 89 User Noti fi cati on of Take-back Servi ce To Institutional (B2B) Users in United States: Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible. Getac works with recycling vendors with the highest standards for protecting our environment, ensuring worker safety, and complying with global environmental laws. Our commitment to recycling our old equipment grows out of our work to protect the environment in many ways. Please see the product type below for information on Getac product, battery and packaging recycling in USA. For Product Recycl i ng: Your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your Getac products. Our electronics recycler will provide competitive bids for recycling non-Getac products as well. For Battery Recycl i ng: The batteries used to power your portable Getac products contain hazardous materials. While they pose no risk to you during normal use, they should never be disposed with other wastes. Getac provides a free take-back service for recycling your batteries from Getac products. For Packagi ng Recycl i ng: Getac has chosen the packaging materials used to transport our products carefully, to balance the requirements of shipping the product to you safely while minimizing the amount of material used. The materials used in our packaging are designed to be recycled locally. If you have the above for recycling, please contact our recycler, All Green Electronics Recycling, LLC. For more information on recycling, visit the website http://www.allgreenrecycling.com. 90 ENERGY STAR ENERGY STAR® is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR® related information from http://www.energystar.gov. As an ENERGY STAR® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. An ENERGY STAR® qualified computer uses 70 % less electricity than computers without enabled power management features. Earni ng the ENERGY STAR® When every home office is powered by equipment that has earned the ENERGY STAR®, the change will keep over 289 billion pounds of greenhouse gases out of the air. If left inactive, ENERGY STAR® qualified computers enter a low-power mode and may use 15 watts or less. New chip technologies make power management features more reliable, dependable, and user-friendly than even just a few years ago. Spending a large portion of time in low-power mode not only saves energy, but helps equipment run cooler and last longer. 91 Businesses that use ENERGY STAR® enabled office equipment may realize additional savings on air conditioning and maintenance. Over its lifetime, ENERGY STAR® qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Rem ember, savi ng energy prevents pol l uti on Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution. By using less energy, these products help lower consumers’ utility bills, and prevent greenhouse gas emissions. Getac Product Compl i ance All Getac products with ENERGY STAR® logo comply with the ENERGY STAR® standard, and the power management feature is enabled by default. The monitor and computer are automatically set to sleep after 15 and 30 minutes of user inactivity. To wake your computer, click the mouse or press any key on the keyboard. Please visit http://www.energystar.gov/powermanagement for detail information on power management and its benefits to the environment. 92 Battery Recycl i ng For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.call2recycle.org 93
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