Good Technology G100 Wireless Email and Calendar Device, G100 User Manual Revised Users Manual

Good Technology, Inc. Wireless Email and Calendar Device, G100 Revised Users Manual

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Revised Users Manual

User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGoodLink™Wireless Corporate Messaging SystemFor Good™ G100User’s GuideVersion 1.5Beta 3

User’s Guide iiiProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAContents1Overview1Features and Benefits 2GoodLink Features and Benefits 3Good G100 Features and Benefits 4Package Contents 5System Overview 7For Additional Information 82 Tutorial: Sending an Email Message 9Keyboard and Controls 10Composing a Message 10Checking the Message 143 Using GoodLink Applications – Basics and Email 17About GoodLink Applications 18Basics 19Opening an Application 19Using Menus Within Applications 20Setting the Text Insertion Point 21

iv User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAUsing Checkboxes 21Changing Dates and Times 22Using the Home Key 23Using the Escape Key 23Getting Help 24Turning On the Backlight 24Extending Battery Life 25Recharging the G100’s Battery 26Using Screen Preferences to Reduce Power Consumption 27Turning the Radio On and Off 28Turning the Handheld On and Off 30Resetting Your Handheld 30Composing Text 31Cutting, Copying, and Pasting Text 33Email 35Viewing Email Messages 36Responding to Email Messages 38Responding to a Meeting Request 40Viewing a Sender’s Email Address and Adding it to Your Contacts 42Finding Messages 43Sorting Messages 44Viewing Email Attachments 45Creating Email Messages 46Using Email Folders 49Viewing Email Folders 51Filing Email Messages 52Deleting Email Messages 53Blocking Messages from a Sender 53Setting Email Options 55Synchronizing All Incoming Messages 57Viewing Digitally-Signed or Encrypted Messages 59Keyboard Command Reference 59

User’s Guide vProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA4 Additional Applications 65Contacts 66Viewing Contacts 66Finding Contacts 67Editing Contacts 68Deleting Contacts 69Adding Contacts 69Setting Contact Options 71Using Contacts with Other Applications 72Calendar 72Viewing Appointments 73Adding New Appointments or Meetings 75Changing Appointments 78Setting Calendar Options 78Notes 79Viewing and Editing Notes 79Adding Notes 80Deleting Notes 81Tasks 82Viewing Tasks 82Adding New Tasks 84Editing Tasks 86Deleting Tasks 87Setting Task Options 88GoodInfo Applications 88Installing GoodInfo Applications 89Using GoodInfo Applications 91Deleting GoodInfo Applications 95Calculator 95Working with a Series of Numbers 96Alarm Clock 97Solitaire 99

vi User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA5 Preferences and Maintenance 101Setting Handheld Preferences 101Using Autotext 103Using Password and Keypad Locks on a Handheld 106Adding a Password and Setting Handheld Lock Preferences 106Enabling Keypad Locking 109Locking and Unlocking the Handheld or Keypad 110Disabling a Password 112Changing a Password 112Changing the Time Zone 113Data Storage and Aging 113Moving Servers or Changing Email Addresses 115A Appendix 117Safety and Regulatory Information 117FCC Statement (USA only) 118Exposure To Radio Frequency Signals (SAR) 118Specifications 119Statement of Limited Warranty 120GoodLink Applications Software License Agreement 122Index 127

User’s Guide 1Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA1 OverviewWelcome to GoodLink™ wireless corporate messaging system from Good Technology, Inc. GoodLink enables mobile professionals to stay always up-to-date with their company email and organizer information when away from their desktops. 1+-*2@3$()4?,./5=!6:7'"90QASDWZEXCVRBNMFTGHYJUKLOPI8ESCSYMBOLALTDELGoodLink Application software on the Good G100 wireless handheld

Overview2 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGoodLink provides mobile users with a continuously synchronized wireless connection to their company servers, so they can instantly access up-to-date corporate email, secure attachments, contacts, calendar, notes, and tasks when traveling.GoodLink adds always up-to-date wireless service and easy-to-use software to its G100 handheld devices. GoodLink delivers a complete and secure wireless solution for accessing corporate messaging accounts through the firewall. You receive everything you need to get started, all in one complete package:•Highly-portable wireless handhelds featuring a built-in keyboard•Innovative handheld applications software•Highly-reliable wireless server applications software•Wireless airtime with nationwide coverage on a leading networkFeatures and BenefitsGoodLink application software, which runs on the Good G100 wireless handheld, is fully compatible with your Microsoft® Outlook® environment. ContactsTas k sCalendarEmailNotesComposeBattery strength indicatorRadio signal strength indicatorUpcoming appointmentsBattery charging indicator

Features and BenefitsUser’s Guide 3Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGoodLink Features and Benefits•GoodLink gives you complete, remote control of your email account.This includes sending and receiving email messages as well as deleting and filing messages. New email messages are automatically sent to your handheld. GoodLink also includes customizable alarms, notifications, email signatures, and the capability to block messages from particular senders. •Your contacts, calendar, tasks, and notes are also always up-to-date.You can create and accept meeting requests from your handheld. •GoodLink provides a secure environment to view and manage important documents. You can view Microsoft Word® (*.doc), Adobe Acrobat® (*.pdf), Power Point® (*.ppt), Excel® (*.xls), WordPerfect® (*.wpd), HTML (*.htm and *.html), Rich Text (*.rtf), and plain text (*.txt) documents on the handheld and forward attached documents to other email users.•GoodLink is an enterprise-class solution. All data is encrypted from behind the corporate firewall to the handheld and individual password protection is available on the handheld.•GoodLink is easy to use and support. GoodLink Applications software includes an intuitive, “walk up and use” interface. GoodLink works with your existing email account; there is no new address to administer.•Nationwide network connectivity provides reliable coverage over 95% of the business population. •Reliable message delivery—GoodLink uses a positive acknowledgement architecture to deliver messages reliably.

Overview4 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGood G100 Features and Benefits•Clear, crisp gray-scale display screen—G100 maximizes viewable data on a small, high-resolution, 212 x 138 pixel screen that can display up to 12 lines of text. A 16-level gray-scale display delivers the richness of color in a low-power alternative.•Quick-type thumb-board—An ergonomically designed QWERTY thumb keyboard provides a superior typing experience on a small handheld. The V-shaped layout and contoured key shape on G100 work together to create an intuitive keyboard with positive tactile feedback for fast, efficient typing on the go.•Ambidextrous navigation bar—Unique and easy-to-find navigation controls provide quick, intuitive, and easy one-handed navigation of G100. A center-mounted scroll wheel provides one handed navigation with either the right or left hand. Integrated Left and Right keys make navigating calendar entries and editing text intuitive and fast. The Home, Escape and Menu keys also provide navigation speed.•True connect antenna—G100's unique antenna and wireless radio design provide excellent nationwide wireless reception on a 900MHz Mobitex network. The design is optimized to access wireless coverage inside buildings and in remote areas.•Backlit screen and keyboard—For best performance in low-light environments, G100 includes a backlight feature that can illuminate both the display and the keypad so users can keep reading and typing.•GoodLink wireless corporate messaging software —G100 is powered by GoodLink Applications software and GoodLink Service to provide a complete package for continuously synchronized wireless corporate messaging. GoodLink provides wireless synchronization between G100 and your existing Microsoft® Outlook® account with no cradle required.•GoodInfo wireless information system software—G100 also supports optional GoodInfo Applications software that lets you wirelessly access Web-based applications and information from

Package ContentsUser’s Guide 5Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAyour handheld. GoodInfo makes it easy to request information via simple queries and receive responses via GoodLink— from corporate applications and popular Web sites.•Battery-saving features— G100 includes power management features to extend battery life. Sensors turn off the screen when the handheld is stored in the holster. Screen preferences for displaying a static Power Saver screen or turning off the screen completely during periods of inactivity let you further reduce power consumption and extend battery life.Package ContentsYour package includes the following items:User GuideG100 HolsterConnector cablePower adapterSoftware CDEasy Setup CardQuick Start Card

Overview6 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAHandheld and Holster. G100 comes with a holster that includes a belt clip. When the handheld is in the holster, the screen automatically turns off to reduce power consumption. To extend battery life, store the handheld in the holster when you’re not using it. (For other ways to extend battery life, see “Extending Battery Life” on page 25.) AC Power adapter and charging cable. Hardware for recharging your handheld’s internal battery. (An optional adapter for charging the handheld in an automobile is also available.) USB Connector Cable. The USB connector cable can be used to set up your handheld if your email administrator does not perform this task for you. A USB cable is not required for synchronization; GoodLink provides full wireless synchronization.GoodLink Desktop Software Installation CD. The CD includes software for setting up your handheld and installing new applications.Easy Setup and Quick Start Cards. The Easy Setup card briefly describes how to prepare your handheld for use. (If your handheld is Storing G100 handheld in the holster

System OverviewUser’s Guide 7Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAalready set up, this card might not be included.) The Quick Start card contains a summary of important keyboard commands.User’s Guide. This guide provides complete instructions for using your handheld. Installation Guide (online only). The Installation Guide provides complete instructions for setting up your handheld and installing GoodLink Desktop software. This guide is provided in Adobe Acrobat format (*.pdf) and is located on the GoodLink Desktop Software Installation CD.System OverviewYour handheld works in conjunction with your email server and GoodLink™ Server software on your corporate network. HandheldDeviceWirelessNetworkOperationsCenterMicrosoftExchangeServerGoodLinkServerCorporate Network

Overview8 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAWhen you turn on the handheld, it connects wirelessly with your corporate network using GoodLink Service over a wireless network. GoodLink Service continuously synchronizes your handheld with your email, calendar, contacts, tasks, notes, and folders stored on your corporate email server, just as Outlook application synchronizes your desktop computer with your email server. In this way, your Outlook and handheld folders present the same information. (Personal folders stored on your PC hard disk are not synchronized.)Handheld setup instructions in this manual assume your corporation has GoodLink Server software installed on your network and your handheld has been added to your GoodLink Server by your email administrator.For Additional InformationFor more information about GoodLink products, visit the Good Technology Web site at http://www.good.com.Handheld DeviceOutlookApplicationsContinuousSynchronizationMicrosoft® Exchange® Server GoodLink Server

User’s Guide 9Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2 Tutorial: Sending an Email MessageThis chapter provides a brief tutorial on how to use your handheld to send an email message. It’s a good way to try out the handheld and make sure it’s working properly.Note: The instructions in this chapter assume your handheld is already set up. If not, contact your email administrator or follow the instructions in the Installation Guide located on the GoodLink Applications software CD.If this message appears, your handheld is not set up.If your handheld is set up, the home screen appears.

Tutorial: Sending an Email Message10 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAKeyboard and ControlsComposing a Message1. If necessary, turn on your handheld by pressing the Home key .2. Make sure the radio is turned on and the signal strength is high.Note: If the radio is turned off, turn it on by rotating the scroll wheel until the Quick Settings icon is selected. Click (press and 1+-*2@3$()4?,./5=!6:7'"90QASDWZEXCVRBNMFTGHYJUKLOPI8ALTDELEscape keyHome keyand backlightDisplayLeft keyDelete keyMenu keyScroll wheelRight keyEnter keySpace keyAlt key Shift keyNotification LEDESCSYMBOLFive bars indicate the radio signal strength is high.

Composing a MessageUser’s Guide 11Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDArelease) the scroll wheel, rotate the scroll wheel until Turn Radio On is selected on the menu, and then click the scroll wheel again.3. On the home screen, rotate the scroll wheel until the Compose icon is selected. In this guide, this action is called scrolling.4. Click (press and release) the scroll wheel. In this guide, this action is called clicking the scroll wheel, or click for short. A menu appears with the Compose Message and View Drafts commands. 5. With Compose Message selected, click the scroll wheel.A new, blank email message appears with a text cursor in the address field. The text cursor marks the insertion point for text as you type.Compose iconText cursor

Tutorial: Sending an Email Message12 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA6. Type an email address.As you type, a list of your contacts appears that match the text you have typed. You can type a full email address that isn’t in your Contacts list on your handheld (such as tom_cho@company.com), or you can choose a contact from the list. To choose a contact, rotate the scroll wheel until the contact you want to use is selected. Then click the scroll wheel.Note: If the contact has more than one email address, a message appears asking you to select the address you want to use.In addition to selecting an address from the contacts list, you can use the following shortcuts to type an email address:•To enter an @ symbol in an email address, press Space twice.•Press Space again to enter a dot (.) in an email address. Press Space again to automatically enter a com suffix. You can continue to press Space to cycle through .com, .net, .gov, and .org suffixes.List of contacts whose first name, last name, or initials match the text you typeIf a contact has more than one email address, scroll to select the address you want to use. Then click.

Composing a MessageUser’s Guide 13Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA7. When you have finished entering the address, fill out the rest of the email message.Rotate the scroll wheel to scroll between lines. Press the Right and Left keys to move the text cursor on a line. 8. Type your own email address on the CC: line.As you type, you might notice the Autotext feature. Autotext automatically types capital letters at the beginning of sentences, translates abbreviations into complete words, inserts apostrophes, and corrects common misspellings. For example, if you type dont, it changes to don’t. If you type ahve, it changes to have. 9. When you have finished typing the message, press the Menu key to display a menu. 10. Choose Send by clicking the scroll wheel.The home screen reappears. While the message is being sent, you’ll see a Sending Mail icon at the bottom of your screen. Include your own email address on the CC: line so you’ll receive a copy of this test message.Press the Menu key to display a menu.

Tutorial: Sending an Email Message14 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAAfter the message is sent, the icon disappears.Note: Messages you send are temporarily stored in the Outbox folder on your handheld. After a message is sent, a copy is stored in the Sent Items folder. Checking the MessageAfter a few moments, you should receive a notification indicating a new message has arrived. Indicates 1 email message is being sentIndicates number of unread email messages

Checking the MessageUser’s Guide 15Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo check the message:1. Scroll up to the Email icon and click.Your email Inbox appears. The email message you CC’d to yourself should be listed.2. To open the message, scroll (if necessary) until the message header is selected and then click. This is like double-clicking a message in Microsoft Outlook to view it. You can also press the Menu key and then choose Open from the menu.When you have finished viewing the message, press the Escape key to return to the Inbox. You can also press the Menu key and then choose Close from the menu. 3. Open the Inbox in Outlook on your computer. You should see the same email message as on your handheld.4. Delete the message from Outlook.After a few moments, information on your handheld is automatically synchronized with Outlook. This means the email message you deleted in Outlook will also be deleted from your handheld.5. Open your handheld Inbox and check to make sure the message is gone. Congratulations! You successfully sent and received your first email message. Now try composing and sending messages to additional users. To learn more about Email and other GoodLink Applications, see “Using GoodLink Applications – Basics and Email” on page 17.A copy of the message you sent

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User’s Guide 17Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3 Using GoodLink Applications – Basics and EmailThis chapter gives a basic introduction to GoodLink Applications and provides details on how to use the Email application. It also includes information on using keyboard shortcuts for all GoodLink Applications.For details on using additional GoodLink Applications such as Contacts, Calendar, Notes, and Tasks, see “Additional Applications” on page 65.ContactsTa s k sCalendarEmailNotesComposeRadio signal strengthRotate the scroll wheel to see more icons here.GoodLink Applications on G100Battery strengthBattery is charging

Using GoodLink Applications – Basics and Email18 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAAbout GoodLink ApplicationsGoodLink Applications are automatically synchronized with your email server account. Synchronization includes:•Email messages and foldersBoth message status and folder contents are synchronized. For example:-Messages marked read on your handheld are marked read on the email server and in your Outlook application.-New messages sent to your email server Inbox are automatically sent to your handheld. -Messages you delete from the Inbox on your handheld are also deleted from the Inbox in Outlook.-Email folders you add, delete, or rearrange in Outlook also appear on your handheld.For more information on email synchronization, see “Using Email Folders” on page 49.•ContactsAll personal contacts are synchronized. Personal contacts are those stored in the Contacts folder in your account (the ones that you see when you click the Contacts folder in Outlook).•CalendarBoth calendar appointments and meeting requests are synchronized. You can create, change, and delete meetings, and accept, or decline meeting requests from your handheld. •NotesNotes are synchronized. Up to 4K of text per note is included.•TasksTasks are synchronized. Recurring events in Outlook appear as individual events on the handheld.

BasicsUser’s Guide 19Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAYou don’t need a USB cable or the desktop software installed on your computer to synchronize. Synchronization happens automatically whenever the handheld radio is on and you are in coverage, as shown by the radio signal-strength indicator on your handheld. BasicsThis section describes some basic procedures you can use to select items on the screen, type text, and navigate. Information includes:•Opening an application•Using menus within applications•Setting the text insertion point•Using checkboxes•Changing dates and times•Returning to the home screen•Getting help•Turning the radio on and off•Turning the handheld on and off•Resetting the handheldOpening an ApplicationEach application is represented by an icon on the home screen. To open an application:1. With the home screen displayed, rotate the scroll wheel until the application icon is selected.

Using GoodLink Applications – Basics and Email20 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Click (press and release) the scroll wheel to open the application. If a menu appears after you click the scroll wheel, scroll to choose a menu command and then click the scroll wheel again. Using Menus Within ApplicationsEach application includes a set of menus you can use to choose commands. To choose a command from a menu within an application:1. With an application open, press the Menu key.A menu appears on the screen. Menu commands vary depending on the context of the task. For example, if you press the Menu key when you are composing a message, the following menu appears.2. Rotate the scroll wheel until the command you want to choose is selected. 3. Click the scroll wheel to choose the command.Scroll to select the icon, then click.Menu

BasicsUser’s Guide 21Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDASetting the Text Insertion PointIn text documents such as email messages, notes, tasks, or options, a text cursor ( ) marks the insertion point for text you type. You can scroll through a text document by rotating the scroll wheel. As you scroll, the text cursor moves to a new line.To scroll horizontally through lines of text, use the Left and Right keys on each side of the scroll wheel. Using CheckboxesHandheld settings often include checkboxes you can use to turn settings on and off. Text insertion pointTo sc roll ho r i zo ntally, use the Left and Right keys next to the scroll wheel.Setting is on.Setting is off.

Using GoodLink Applications – Basics and Email22 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo turn a setting on or off:1. Rotate the scroll wheel until the checkbox is selected.2. Click the scroll wheel.A check mark appears in the box to indicate the item is selected.3. To turn the setting off, click the scroll wheel again.The check mark disappears.Changing Dates and TimesDates, times, and other settings (such as Notification numbers) appear as fields you can edit. To change a date:1. Scroll to select the field you want to change and click the scroll wheel.The selection changes to an editable field. Rotate the scroll wheel until the desired value appears.2. Click to choose the setting.To change a time:1. Scroll to select the time and click.A menu of times appears.Select the field you want to change and click.Rotate the scroll wheel until the desired value appears.

BasicsUser’s Guide 23Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Scroll to select the desired time and click.Note: You can also enter a time by typing. For example, type 524 for 5:24 or 2 for 2:00, and then click.Using the Home KeyThe Home key has three functions:•If the handheld is turned on and you are using an application, press the Home key to return to the home screen. •If the handheld is turned on and you are in a dark environment, press and hold the Home key for one second to turn on the backlight. Alternatively, you can press Alt-Home. For more information, see “Turning On the Backlight” on page 24. •If the handheld is turned off, press the Home key to turn the power on. For more information, see “Turning the Handheld On and Off” on page 30.Using the Escape KeyTo return to a previous screen or quit from a menu, press the Escape key.Click to display a menu of times.Scroll to select a new time. Then click.

Using GoodLink Applications – Basics and Email24 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGetting HelpYour handheld includes context-sensitive Help you can use to learn about applications. To get Help:1. With an application open, press the Menu key.2. Choose Help from the menu.3. When you have finished reviewing Help, press Escape to return to the application screen.Turning On the BacklightWhen using your handheld in low-light situations, such as in a dark room or at night, you can turn on a backlight to help you see the handheld’s display. To turn on the backlight, hold down the Home key for one second. Alternatively, you can press Alt-Home. The backlight will remain on until the handheld is inactive for a period of 15 seconds. Help commandA Help screen appears with information for using the application.

BasicsUser’s Guide 25Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAExtending Battery LifeThe battery indicator on the home screen shows the strength of your handheld’s battery.To extend battery life, you can:•Store the handheld in the holster when you’re not using it. When the handheld is in the holster, the screen automatically turns off to reduce power consumption. •Reduce power consumption during periods of inactivity by using the Power Saver and Turn Off Screen preferences. (See “Using Screen Preferences to Reduce Power Consumption” on page 27.) •Recharge the handheld’s battery at night or whenever you aren’t using the handheld. •Use the Block Sender feature to block messages from non-critical senders. (See “Blocking Messages from a Sender” on page 53.) •Change notifications to tone rather than vibrate. A tone requires less power.•Turn off the handheld radio when traveling on airplanes or other out-of-range situations.•Where possible, use multiple recipients for email messages rather then sending the message more than once.Battery strength is high.Battery strength is low.Battery is at minimum charge.Battery strength is medium.Battery strength is medium high.Battery strength is medium low.

Using GoodLink Applications – Basics and Email26 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDARecharging the G100’s BatteryG100 contains an internal, rechargeable battery that you recharge with the power adapter and charging cable. If the battery is completely drained, the handheld will not operate. You must recharge the battery for at least 20 to 30 minutes. When the handheld is connected to the power adapter and the battery is completely drained, the LED on the top of the handheld turns red.When the LED turns off but the battery strength indicator is low, you can use the handheld while the battery is charging. You should continue charging the battery until it is fully charged. To recharge the battery:1. Connect one end of the charging cable to the handheld.2. Plug the power adapter into a AC power outlet.A charging symbol appears on the home screen when the handheld is charging.Battery is charging.Battery is fully charged.

BasicsUser’s Guide 27Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAUsing Screen Preferences to Reduce Power ConsumptionYou can extend battery life by using two screen preferences to reduce power consumption during periods of inactivity. The Power Saver preference displays a static Power Saver screen that shows some of your meetings after a specified period of inactivity. The Turn Off Screen preference turns the screen off completely after a specified period of inactivity. You can use either or both screen preferences.To set screen preferences:1. On the home screen, scroll to the Preferences icon and then click. A list of preferences appears.2. Scroll to Screen/Power Saver and click.The Screen/Power Saver preferences appear.

Using GoodLink Applications – Basics and Email28 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. Do either or both of the following:•To display a static Power Saver screen that shows some of your meetings after a specified period of inactivity, click Use Power Saver Screen. Then choose a time period of inactivity from the Power Saver menu. •To turn the screen off completely after a specified period of inactivity, click Turn Off Screen. Then choose a time period of inactivity from the Turn Off Screen menu.4. Click Escape to return to the list of Preferences. To turn the screen on after either screen preference has taken effect, rotate the scroll wheel or press any key.The screen also turns on when you connect the handheld to an AC power source with the charging cable, or when you connect the handheld to a powered-up computer with the USB cable. Turning the Radio On and OffThe handheld’s radio connects you to the wireless network, enables you to send and receive email, and synchronizes your applications. You can use your handheld without the radio (for example, when you’re on an airplane), but you must have the radio on to synchronize. (When you first set up your handheld, the radio is turned on automatically.)Power Saver screen

BasicsUser’s Guide 29Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAThe following indicators appear at the bottom of your screen to indicate the radio signal strength and when the radio is off. Make sure the signal strength indicator shows one or more bars. The bars indicate you are in range of the wireless network.To turn the radio on or off:1. On the home screen, scroll to the Quick Settings icon and then click.A Quick Settings menu appears. Use this menu to turn the radio on and off.Note: If you use the Quick Settings menu to manually turn the radio off, the radio remains turned off after you turn the handheld power off and on again. If you want the radio turned on again, use the Quick Settings menu to turn it on manually. Radio signal strength is high.Radio signal strength is medium.Radio signal strength is low.Radio coverage is currently unavailable.Radio is turned off.Click to turn the radio off.

Using GoodLink Applications – Basics and Email30 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATurning the Handheld On and OffTo turn your handheld on, press the Home key . To turn your handheld off:1. On the home screen, click the Quick Settings icon .The Quick Settings menu appears. 2. Choose Turn Power Off.Note: If the radio is turned on (in the Quick Settings menu) when you turn the power off, the radio is also turned off automatically. In this case, when you turn the power on, the radio will also be turned on automatically. However, if you use the Quick Settings menu to manually turn the radio off before turning the power off, the radio remains off when you turn the power back on. You must manually turn the radio back on by using the Quick Settings menu. Resetting Your HandheldResetting your handheld is similar to restarting your PC. Occasionally a procedure requires that you reset the handheld. To reset the handheld, press Alt-Shift-Del. This method of resetting the handheld preserves the handheld’s currently assigned date and time. You can also insert a small, thin instrument (such as the end of a paper clip) in the Reset pinhole on the back of the handheld. This method of resetting the handheld also resets the handheld’s currently assigned date and time. To reassign the current date and time, click the Preferences icon on the home screen and set the Date/Time preference. Click to turn power off.

Composing TextUser’s Guide 31Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAComposing TextThe handheld includes a fully-functional QWERTY keyboard you can use to compose text for email messages, notes, and so on.Basic KeysKey FunctionSpace Press the Space key to type a blank space.In email addresses, press Space twice to enter an @ symbol. Press Space again to enter a dot (.) in an email address. Press Space again to automatically enter a com suffix. You can continue to press Space to cycle though .com, .net, .gov, and .org suffixes.When typing text in a message body, note, or task, you can press Space twice to enter a period. Shift + letter To type upper-case letters, hold down the Shift key and then press one or more letter keys. Alternatively, you can briefly hold down a letter key to capitalize a letter. Or, press and release the Shift key and then press a letter key.When the Shift key is active, an up arrow appears in the top right corner of all screens except the home and handheld lock screens, where it’s in the lower right corner.Shift Lock To set the Shift lock, press the Shift key twice. Press Shift again to release the lock.When the Shift lock is active, the Shift Lock indicator appears in the top right corner of all screens except the home and handheld lock screens, where it’s in the lower right corner.Alt + letter To type the number or symbol printed in green at the top of a key, hold down the green-colored Alt key and then press one or more letter keys. Or, press and release the Alt key and then press a letter key. When the Alt key is active, the Alt key indicator appears in the top right corner of all screens except the home and handheld lock screens, where it’s in the lower right corner.

Using GoodLink Applications – Basics and Email32 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIn addition to the letters and symbols printed on the keyboard, press the Alt and Space keys simultaneously (Alt + Space) to display a set of symbols you can use in GoodLink Applications. Note: Additional keyboard commands are available. See “Keyboard Command Reference” on page 59.Alt Lock To set the Alt lock, press the Alt key twice. Press Alt again to release the lock. When the Alt lock is active, the Alt Lock indicator appears in the top right corner of all screens except the home and handheld lock screens, where it’s in the lower right corner.Enter Press the Enter key to insert a carriage return.You can also press Enter (instead of clicking the scroll wheel) to open a selected application or object on the screen (for example, opening the calendar).Del Press the Delete key to delete a character to the left of the text cursor. Alt + Del Press the Alt and Delete keys to delete a character to the right of the text cursor. Basic KeysKey FunctionTo enter a symbol, scroll to select the symbol. Then click the scroll wheel.Or, press a corresponding letter on the keyboard. For example, press the A key to enter a semicolon (;).

Composing TextUser’s Guide 33Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDACutting, Copying, and Pasting TextYou can cut or copy text within an application to the handheld clipboard. You can then paste the text to another location within the same application (for example, from one email message to another) or between applications (for example, from a task to a message).To cut or copy text to the clipboard:1. Open an application and select the text you want to cut or copy.•Rotate the scroll wheel and press the Left or Right keys to set the insertion point at the beginning of the text you want to select. Note: You can press the Alt key and rotate the scroll wheel to move the insertion point horizontally one character at a time on a line.•Press the Shift key.•Scroll to select the text you want to cut or copy. Hold down the Alt key to scroll one character at a time. 2. Press the Menu key and then choose Cut or Copy from the menu.The text is copied to the clipboard, and deleted from the application if you chose Cut.Press the Shift key and scroll to select text.Choose Cut or Copy.

Using GoodLink Applications – Basics and Email34 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo paste text from the clipboard:1. Navigate to a new location within the application or open a new application. 2. Set the insertion point. Then press the Menu key and choose Paste from the menu.The text is pasted in the new location.Set the insertion point.The text appears at the new location.Then press the Menu key and choose Paste.

EmailUser’s Guide 35Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAEmailYour handheld includes an Email application you can use to manage email messages. With this application, you can:•Send and receive email messages•File email messages in folders•View email attachments•Create an email signature and append it to messages•Search email messages based on Address, Subject, or Body content•Block message delivery to your handheld from specified senders•Create and respond to meeting requestsAfter you set up your handheld, email messages sent to Outlook also appear in your handheld Inbox. You can use the Email application on your handheld to open, file, delete, and/or reply to these messages. With the exception of the Drafts and Sent Items folders, email messages on your handheld are synchronized with email messages in Outlook. For details, see “Using Email Folders” on page 49.Note: If your email is set up to receive messages in a folder other than the Inbox, make sure that the folder is set for synchronization with your handheld. Otherwise, new email messages sent to that folder will not appear on your handheld. For more information, see “Synchronizing All Incoming Messages” on page 57.

Using GoodLink Applications – Basics and Email36 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAViewing Email MessagesTo view email messages in your Inbox:1. On the home screen, click the Email icon .Your Inbox appears with a list of messages. The icon next to each message indicates its status.New, unread message Opened messageNew, unread message with attachmentOpened message with attachmentMeeting request Opened message has loaded additional data !Important messageAn exclamation point (!) indicates a High priority message.Unread message

EmailUser’s Guide 37Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Select the message you want to view and click to open and view the message. Alternatively, you can press the Menu key and then choose Open from the menu. 3. When you have finished reviewing the message, do either of the following to close the message and return to the Inbox:•Press Escape. •Press the Menu key and then choose Close from the menu. Note: To save delivery time and extend battery life, email messages are delivered in sections. For long messages, you may see a [More] indicator at the bottom of the screen. To view the next section of the message, scroll to select [More], then click the scroll wheel. You can Choose Open to view the message.To see the complete heading, scroll up or press the “t” key to go all the way to the top.If a delegate sends a message on behalf of another person, the delegate’s name appears after “From,” and the name of the person who granted the delegate permis-sion to send messages appears after “On Behalf Of.”

Using GoodLink Applications – Basics and Email38 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAthen either wait for the additional data to download, or you can press Escape to return to the Inbox or home screen and have the data load while you are doing other tasks. After the additional data has been delivered, the icon appears next to the opened message. Tip: In addition to opening the message, you can use this menu to manage email messages in the Inbox (or other mail folders). Responding to Email MessagesTo respond to email messages:1. Open the message you want to respond to.Click to reply to, reply to all, or forward the message.Marks the message read/unreadMoves the message to a folderDeletes the messageClick to search email messages based on Author, Subject, or Body text.Creates a new messageClick to view messages in another folder.Scroll down the menu to display additional commands. Blocks a sender's messages from being delivered to your handheld.Use the Sort commands to sort messages in the Inbox.

EmailUser’s Guide 39Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Press the Menu key and choose Reply or Reply All.A response screen appears. 3. Type your response. Note: When you reply to a message, you cannot delete or edit the original email text. However, you can copy the text to a new message then edit it.4. When you have finished your response, press the Menu key and choose Send.Type your response.The original email text is automatically included at the bottom of the response. Click to send the response.

Using GoodLink Applications – Basics and Email40 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAMessages you send are temporarily stored in the Outbox folder on your handheld. After a message is sent, a copy is stored in the Sent Items folder on your handheld and in Outlook.Responding to a Meeting RequestYou can use your handheld to respond to a meeting request. Meeting requests are sent to you when another user invites you to a meeting by creating a new appointment in their calendar. (See “Adding New Appointments or Meetings” on page 75.) Meeting requests that you accept are automatically added to your calendar.To respond to a meeting request:1. In the Inbox, select the meeting request and do either of the following:•Click to open and view the meeting request. •Press the Menu key and then choose Open from the menu. A description of the meeting appears.Meeting Request iconClick to open the request.Description of the meeting If the meeting request doesn’t conflict with another item on your schedule, this message appears.

EmailUser’s Guide 41Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIf a meeting request conflicts with another item on your schedule, a message appears. To display the schedule conflict(s), click Show.2. Accept, decline, or tentatively accept the request by pressing the Menu key and choosing a response from the menu. After you choose a response, a comments screen appears.If a meeting request conflicts with another item on your schedule, this message appears. Click Show to display the schedule conflict(s).Schedule conflict descriptionChoose a response.

Using GoodLink Applications – Basics and Email42 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. Add comments if desired. Then press the Menu key and choose Send to send your response.After you send your response, the meeting request is automatically deleted from your Inbox and moved to the Deleted Items folder. Viewing a Sender’s Email Address and Adding it to Your ContactsYou can view a sender’s email address and add it to the address book for your contacts:1. Open the sender’s message.2. Scroll up and select the sender’s name in the From field at the top of the message. 3. Do one of the following:•To view sender’s email address, press the Menu key and choose View.•To add the sender’s email address to your address book, press the Menu key and choose Add to Contacts. The sender’s name and email address are added as a contact. To add more information about the sender, such as company name and telephone numbers, edit the contact. (See “Editing Contacts” on page 68.) Click to view the sender’s email address.Click to add the sender’s email address to your contacts.

EmailUser’s Guide 43Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIf you chose View from the menu, the sender’s email address is displayed. 4. To add the sender’s address to your to your address book, click Add to Contacts. Otherwise, click Cancel. Finding MessagesYou can search for email messages based on Author, Subject, or Body text. To find messages:1. Open the Inbox by clicking the Email icon . 2. With a day and date line selected, press the Menu key and choose Find Messages.A Find screen appears.Click to add the sender’s email address to your contacts.

Using GoodLink Applications – Basics and Email44 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. Type the text you want to find. Then select which parts of the message you want to search. You can search for text in the Address, Subject, and/or Body of messages. All email folders on your handheld are searched.Note: Searching for text in the body of a message takes a little longer than an Address or Subject search.4. Click Find.A list of email messages appears that match the search criteria you specified. 5. Select a message and press the Menu key to open the menu that allows you to read, delete, or otherwise handle it.6. Press the Escape key to return to the complete, unfiltered list of messages.Sorting MessagesYou can sort the list of email messages based on any of the following—when the messages are received, the sender, or the subject. By default, messages are sorted by when they are received, and the most recent message is placed at the top of the list. When you sort messages by subject, prefixes such as “RE:,” “FW:,” and “UPDATED,” (and the trailing colons) are ignored.To sort messages:1. Open the Inbox by clicking the Email icon .

EmailUser’s Guide 45Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Select any message, press the Menu key, and then choose one of the following from the menu (only the two alternate choices are shown at any one time): •Sort By Sender•Sort By Subject•Sort by DateViewing Email AttachmentsYou can view the following types of email attachments on your handheld: Microsoft Word (*.doc), Adobe Acrobat (*.pdf), Power Point (*.pps), Excel (*.xls), WordPerfect (*.wpd), HTML (*.htm and *.html), Rich Text (*.rtf), and plain text (*.txt) documents.Note: Images within attachments (such as an image in an Acrobat or Word file) can’t be displayed on your handheld. Use your computer to view images within attachments. This icon indicates an attachment in an unread email. This icon indicates an attachment in an email that has been read. To view an attachment:1. Open the message.

Using GoodLink Applications – Basics and Email46 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAThe attachment is selected when you open the message. 2. Click to open the attachment. After a few moments, the attachment appears. Note: For a list of shortcuts you can use when viewing Excel file attachments, see “Excel Attachment Shortcuts” on page 62. To save delivery time, attachments are transferred to your handheld in separate sections. You can do other work on your handheld while the attachment is being delivered.3. If necessary, click More to download more of the attachment.Note: If you forward a message, the attachment is also included. Creating Email MessagesTo create an email message:1. On the home screen, click the Compose icon .Email attachments are listed at the top of the message. If there are more than 8 attachments, only the first 8 are listed.Attachment sizeIf the attachment is an Excel file, the data is displayed in a spreadsheet format.

EmailUser’s Guide 47Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. From the menu that appears, choose one of the following: •Choose Compose Message to begin a new message. •Choose View Drafts to display the contents of your handheld Drafts folder. In the Drafts folder you can click a message you have saved to open it for further work or to otherwise handle it. If you choose Compose Message, a blank message appears. 3. In the To field, begin typing an email address.As you type, a list of your contacts appears that match the text you have entered. You can type an email address directly, or select a contact from the list.Note: The To: field is limited to 32 recipients.List of contacts that match the letters you type.Scroll upward to view or change the message priority.

Using GoodLink Applications – Basics and Email48 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA4. Fill out the email message. Rotate the scroll wheel to scroll between fields, and use the Right and Left keys to scroll horizontally on a line.By default, email headings include To, CC, and Subject fields. To add additional fields, scroll to any address field in the heading area, press the Menu key, and choose the type of field you want to add.Tip: To delete a name from a To, CC, or BCC field, select the field, press the Menu key, and choose Clear from the menu. Clear deletes the name, but not the field.5. When you have finished composing the email message, press the Menu key and choose Send from the menu.Note: If you haven’t finished the message and you want to continue with it later, choose Save from the menu. The message is saved in the Drafts folder on the handheld. To return to the message later, click the Compose icon on the home screen and Address fields you can add to an email heading

EmailUser’s Guide 49Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAchoose View Drafts. Click the message in your Drafts folder to open it and continue writing it.Using Email FoldersYour handheld comes with a set of folders you can use for managing email messages. Folders include: In addition to the folders listed above, your handheld contains email folders you have added to your email server account. After your handheld is set up, adding, deleting, or rearranging email folders in your email server account or on your handheld produces the same results on the other via wireless synchronization. (You can create and rearrange folders using Outlook but not your handheld.)Contains messages to be sent from the handheld. Does not contain messages to be sent from Outlook.InboxOutboxSentDraftsContains new messagesContains a copy of messages sent from the handheld. Does not contain messages sent from Outlook.Contains unfinished messages you have saved on the handheld. Does not contain drafts saved from Outlook. Contains messages you have deleted from the handheld and from OutlookDeletedGoodLink Email Folders

Using GoodLink Applications – Basics and Email50 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIn Outlook, folder contents include:Some things to remember about email folders include:•Only email folders that are stored on the Exchange email server are included on your handheld. Personal email folders (*.pst) stored on your computer’s hard disk are not included. (You can access both types of folders with Outlook.) •If you create sub-folders under Sent Items, Drafts, Contacts, or Outbox in Outlook, these folders will not appear on your handheld. Other folders and subfolders do appear on your handheld.Contains messages to be sent from Outlook and messages to be sent from your handheldInboxOutboxSent ItemsDraftsContains new messagesContains a copy of messages sent from Outlook and messages sent from your handheldContains unfinished messages you have saved in Outlook. Does not contain drafts saved on your handheld.Contains messages you have deleted from the handheld and from OutlookDeleted ItemsOutlook Email FoldersInformation on the Exchange email server is synchronized. Information in personal folders is not.

EmailUser’s Guide 51Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAViewing Email FoldersTo view email folders:1. On the home screen, click the Email icon .The Inbox appears.2. Scroll to the top of the screen until the Inbox folder selector icon in the upper-left corner is selected. Click Inbox to display a list of folders.3. Scroll to select the folder you want to view, and then click.The name of the folder selector icon at the top of the screen changes to the name of the folder you clicked. The contents of the folder appear in the header list. Note: Only messages sent or received after you set up your handheld appear in the folders.Click to display a list of folders.Select a folder and click.The folder’s contents appear.A plus (+) symbol on a folder indicates the folder contains sub-folders. Click to expand the folder hierarchy.

Using GoodLink Applications – Basics and Email52 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAFiling Email MessagesTo file a message:1. Select the message you want to file.2. Press the Menu key and choose Move.A list of folders appears.3. Select the folder you want to move the message to. Then, click or else press the Menu key and choose Move.The message moves to the folder you selected.Note: To move more than one message, hold down the Shift key and scroll to select multiple messages. Then press the Menu key and choose Move All from the menu.Click to file a message.Click the folder you want to move the message to. Folders with a plus (+) symbol have sub-folders. Click to display the sub-folders.

EmailUser’s Guide 53Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDADeleting Email MessagesTo delete an email message:1. Select the message you want to delete.2. Press the Delete key. Alternatively, you can press the Menu key and then choose Delete.The email message moves to the Deleted Items folder.Notes:•You can also delete a message when it is open by pressing the Delete key, or by pressing the Menu key and choosing Delete from the menu.•You cannot delete items in the Deleted Items folder on your handheld. To permanently remove email messages from your handheld, delete them from the Deleted Items folder in Outlook. •To make room on your handheld, older email messages might be removed from the handheld automatically. Don’t worry—they’re still on the Exchange email server and shown by Outlook. For more information, see “Data Storage and Aging” on page 113.Tips: •To delete more than one message, hold down the Shift key and scroll to select multiple messages. Then press the Menu key and choose Delete All from the menu, or press the Delete key.•You can retrieve messages deleted on your handheld by opening the Deleted Items folder and moving messages back to the Inbox or other folders.Blocking Messages from a SenderYou can block delivery of messages to the handheld from a particular sender.

Using GoodLink Applications – Basics and Email54 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo block delivery to the handheld from a sender:1. Open a message from the sender you want to block.2. Press the Menu key and choose Block Sender from the menu.Email messages from that sender are no longer sent to your handheld. However, they will appear in Outlook.Note: To display a list of senders that are blocked, open the Inbox, press the Menu key, and then choose Blocked Senders from the menu.Click to view a list of senders whose messages are blocked.To unblock a sender, click the sender and then choose Remove Block from the menu.

EmailUser’s Guide 55Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDASetting Email OptionsYou can set email options that let you:•Display and hide the time received or sender’s name for email messages•Add an email signature to messages•Confirm the deletion of messages when you press the Delete keyTo set email options:1. Open the Inbox by clicking the Email icon .2. Press the Menu key and choose Email Options from the menu.A set of options appears. Options include:Display Time. Click this option to display the time a message is received in email lists. Click to set email options.Appends a signature to email messages you send from the handheldDisplays the time received and sender name in email listsProtects email messages from accidental deletion when the Delete key is pressed

Using GoodLink Applications – Basics and Email56 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDADisplay Name. Click this option to include the sender’s name in email lists.Append Signature. Click this option to automatically append signature text to new email messages that you send from the handheld. (The signature does not affect messages you send from your PC.) For example, an email signature might be:Mark J. GeeManager, Technical OperationsData Systems, Inc.(510) 555-1212 x56After selecting the Append Signature option, type your signature in the Signature field. Tip: If you want to distinguish between email messages sent from your handheld and email messages sent from Outlook, you can include additional information as part of your signature. For example:Mark J. GeeManager, Technical OperationsData Systems, Inc.(510) 555-1212 x56Secure, wireless message sent via GoodLink.Confirm Delete. Select this option to protect your email messages from accidental deletion. When this option is enabled, a confirmation message appears when you press the Delete key to delete messages. Type your signature here.

EmailUser’s Guide 57Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDASynchronizing All Incoming MessagesBy default, all new email messages delivered to the Inbox in Outlook will appear on your handheld. However, if Outlook is set up to move incoming messages to a folder other than the Inbox, you can choose to have new messages in that folder sent to your handheld. Otherwise, new email messages sent to that folder will not appear on the handheld—even if you manually move them to another folder.To synchronize messages moved to folders:1. On the home screen, click the Preferences icon .A list of preferences appears.2. Select Email Delivery and click.A list of folders appears.3. To add a folder to the list, press the Menu key and choose Add Folder from the menu.A list of your email folders appears.4. Navigate to and click the folder you want to add, or press the Menu key and choose Select from the menu.Note: You can’t add the Sent Items, Deleted Items, Outbox, or Drafts folders to the list. These folders have pre-defined synchronization behavior. For more information, see “Using Email Folders” on page 49.Incoming messages inthese folders will appeaon your handheld.

Using GoodLink Applications – Basics and Email58 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIncoming messages moved to this folder will now appear on your handheld.5. When you have finished adding folders, press Escape or the Home key.Notes on SynchronizationThe following are exceptions to synchronization between Outlook and handheld:•Items removed from the handheld via aging to free up space (See “Data Storage and Aging” on page 113) are not deleted from Outlook.•Items in the Outlook Sent folder are not sent to the handheld.•Items sent to the Drafts folder are not sent from Outlook to handheld and vice versa.•Items originally filtered into an unsynchronized Exchange server folder are synchronized if moved or copied to a synchronized folder, subject to the rules in the following item.•For email messages older than three days that have accumulated while your handheld was turned off (when you were on vacation and out of coverage, for example), only headers are sent to the handheld. Click “More” to synchronize and display the complete message. Email messages older than a month are not synchronized; neither message nor header is sent.•Email recipients in the To: field are limited to 32.

Keyboard Command ReferenceUser’s Guide 59Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAViewing Digitally-Signed or Encrypted MessagesThe encrypted portion of an email message that is digitally signed and encrypted (with a personal certificate) is not sent to your handheld. The other parts of the message (date, subject, sender) do appear on your handheld, along with a sentence in the message body which states that you have received this type of message. Use the Outlook application on your computer to view the encrypted portion of the message. Email messages that are digitally signed, but not encrypted can be viewed on your handheld. Make sure the sender selects the following Message Options > Security Properties in Outlook:•Add digital signature to this message•Send this message as clear text signedMake sure the following option is not selected:•Encrypt message contents and attachmentsKeyboard Command ReferenceThe following tables include a list of keyboard shortcuts you can use with GoodLink Applications. Home Screen Shortcuts Key DescriptionE Opens the Email applicationC Opens the Calendar applicationO Opens the Contacts applicationN Opens a new email message (Compose icon)G Opens the GoodInfo application list (if GoodInfo applications are installed)P Opens preferences Q Opens the Quick Settings menu

Using GoodLink Applications – Basics and Email60 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAT Selects the top (first) application iconB Selects the bottom (last) application iconSpace Selects the next application iconEnter Opens the selected applicationGeneral Shortcut RulesKey DescriptionEnter Opens a selected itemDel Deletes a selected item T Moves to the top of a screen (doesn’t apply to edit screens, such as the Edit Message screen)B Moves to the bottom of a screen (doesn’t apply to edit screens)Email Shortcuts Location Key DescriptionEmail List T Moves to the top of the email listB Moves to the bottom of the email listN Moves to the next day’s messages (down the list)P Moves to the previous day’s messages (up the list)D or Del Deletes the selected messageEnter Opens the selected messageM Moves selected message to a folderSpace Pages down one screenR Reply to senderReading a T Moves to the top of the email listMessage B Moves to the bottom of the email listP Moves to the previous day’s messages (up the list)N Moves to the next day’s messages (down the list)M Moves selected message to a folderSpace Pages down one screenR Reply to senderHome Screen Shortcuts (Continued)Key Description

Keyboard Command ReferenceUser’s Guide 61Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA Reply to allF Forward messageNote: No shortcuts are available for the Email Edit, Reply, and Forward screensCalendar ShortcutsKey DescriptionA Displays the Agenda viewD Displays the Day viewM Displays the Month viewN Displays the next month or dayP Displays the previous month or dayJ Starts the Jump to Date commandG Goes to today (current date)T Moves to the top of the Day or Agenda viewB Jumps to the bottom of the Day or Agenda viewEnter Opens the current selection. If nothing is selected, a new appointment is created.Space Pages down in the Day or Agenda viewNote: No shortcuts are available for the Appointment Viewing and Editing screensTask List ShortcutsKey DescriptionT Moves to the top of the task listB Moves to the bottom of the task listSpace Pages down in the task listDel Deletes the selected task Enter Opens the selected taskEmail Shortcuts (Continued)Location Key Description

Using GoodLink Applications – Basics and Email62 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATask Item ShortcutsKey DescriptionT Moves to the top of the taskB Moves to the bottom of the taskDel Deletes the selected task Contacts ShortcutsKey DescriptionEnter Opens the selected contact from the listDel Deletes the selected contact from the list or while the contact is being viewedT Moves to the top of the contact itemB Moves to the bottom of the contact itemSpace Pages down in the contact itemNote: You can also use the Find field to locate a contact.Calculator ShortcutsKey DescriptionAAddS SubtractDMultiplyF DivideEnter View resultsDel DeleteC Clears entry area and starts a new expressionC twice Clears entire calculator screenExcel Attachment ShortcutsKey DescriptionB Scroll to bottom of worksheetT Scroll to top of worksheet+ Add column to display- Remove column from display

Keyboard Command ReferenceUser’s Guide 63Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDANote: For information on the keyboard shortcuts you can use when writing text, see “Composing Text” on page 31.

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User’s Guide 65Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA4 Additional ApplicationsThis chapter describes how to use the following GoodLink Applications:•Contacts•Calendar•Notes•Tasks•GoodInfo Applications•Calculator•Alarm Clock•SolitaireNote: The descriptions in this chapter assume you are familiar with the information described in “Using GoodLink Applications – Basics and Email” on page 17.

Additional Applications66 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAContactsYour handheld includes an address book you can use to manage contacts. Contacts in your address book are automatically synchronized with the address book in Outlook, providing you with the latest, most accurate contact information. For example, if you change a contact address in Outlook, your handheld contact is updated also. The same if true if you add (or delete) a contact.Viewing ContactsTo view contacts:1. On the home screen, click the Contacts icon .A list of contacts appears.List of contacts in your address book

ContactsUser’s Guide 67Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. To view detailed information about a contact, select the contact and do either of the following:•Click. •Press the Menu key and then choose View from the menu. Finding ContactsYou can find contacts based on the first few characters of a first name or last name. This feature is useful for working with long lists of contacts. To find a contact: 1. Start typing in the Find field at the bottom of the screen.Detailed information about a contactComplete list of contactsContacts that match the characters you typed in the Find fieldFind field

Additional Applications68 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAOnly contacts that match the characters you type appear in the list. For example, if you type ma in the Find field, only contacts whose first or last names start with ma appear.2. Continue to type until you find the appropriate contact.Important: If the characters you type do not match any contacts, a [No Contacts] message appears. To redisplay contacts, press the Delete key to remove characters from the Find field.Editing ContactsTo edit a contact:1. On the home screen, click the Contacts icon .A list of contacts appears.2. Select the contact you want to edit and press the Menu key.3. Choose Edit.A list of fields appears. Type or change information in the fields. Press Enter to move the insertion point from field to field, or scroll with the scroll wheel.4. When you have finished making changes, press the Menu key and choose Save from the menu.Click to edit the contact.

ContactsUser’s Guide 69Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDADeleting ContactsTo delete a contact:1. In the list of contacts, select the contact you want to delete.2. Press the Menu key and choose Delete from the menu. Note: To delete more than one contact, hold down the Shift key and scroll to select multiple contacts. Then press the Menu key and choose Delete All from the menu.Adding ContactsTo add a new contact to the address book:1. On the home screen, click the Contacts icon .A list of contacts appears.2. Press the Menu key and choose New Contact from the menu.

Additional Applications70 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA blank form appears. 3. Enter contact information. At a mininum, you must enter any one of the following items for a contact: first name, middle name, last name, company, or email address. The remaining fields are optional. You can enter up to three email addresses for a contact. You can also include notes about the contact. The handheld will accept contact phone numbers for the following categories: Business, Home, Business Fax, Mobile, and Pager. The other Outlook categories are not synchronized with the handheld.To move the insertion point to the next field, press Enter or use the scroll wheel to scroll. To set a special notification tune for the contact, use the Special Notification menu. You can choose one of six tunes or a vibrate option. When you receive email from this contact, the tune will play or the handheld will vibrate.Scroll down to view these additional fields.Click to set a special notification tune when you receive email from this contact.

ContactsUser’s Guide 71Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA4. When you have finished entering contact information, press the Menu key and choose Save from the menu.The new contact you added appears in the list of contacts and will be synchronized with contacts in Outlook.Setting Contact OptionsYou can use contact options to change how contacts are sorted and whether to display the contact’s phone number or company name in the list of contacts.To set contact options:1. On the home screen, click the Contacts icon .A list of contacts appears.2. Press the Menu key and choose Contacts Options from the menu.A list of options appears. 3. Select the options you want to set. 4. When you have finished setting options, press Escape to return to the contacts list.Click to sort by name or company.Click this box to display a confirmation message when you delete a contact.Click to display the phone number or company name in the contacts list.

Additional Applications72 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAUsing Contacts with Other Applications You can send email directly from the Contacts application.To send email from the Contacts application:1. On the home screen, click the Contacts icon .2. Select the contact to whom you want to send a message. Then press the Menu key and choose New Message from the menu.A new email message appears with the name of the contact filled in.CalendarYour handheld includes a Calendar application you can use to manage your appointments and meetings. With this application you can:•View existing appointments•Add new appointments or edit existing appointments•View appointments by day, month, or agenda•Invite attendees to a meeting•Set appointment reminders•Create and respond to meeting requests•Set calendar options

CalendarUser’s Guide 73Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDANote: Meeting requests and your responses to meeting requests (for example, acceptances) are stored in the Sent Items folder of Outlook but not in the Sent Items folder on the handheld.When you set up your handheld, all of your calendar appointments from the past week and all future appointments are added to your handheld.Viewing AppointmentsTo view your appointments:1. On the home screen, click the Calendar icon .The calendar appears with the Day view showing and the current day selected.A list of appointments for the day appears.Upcoming appointments appear on the home screen.Click these icons to view the previous or next day. You can also press the Left key to view the previous day, or the Right key to view the next day.

Additional Applications74 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. To view details about an appointment, select the appointment and do either of the following: •Click. •Press the Menu key and choose View from the menu.Although you must use a desktop computer to add recurring appointments, you can select and view recurring appointments with your handheld. To view appointment details, choose View.For recurring appointments or meetings, you can view the details of a specific occur-rence or the rules for the series.

CalendarUser’s Guide 75Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAYou can view calendar appointments by Day, Month, or Agenda. Use the Calendar menu to change views.A “Free” setting for an appointment is indicated by (free) following the appointment listing in the Home screen, or (f) in the Day and Agenda screens. A “Tentative” setting is indicated by (tent.) following the appointment listing in the Home screen, or (t) in the Day and Agenda screens. Adding New Appointments or MeetingsTo add a new appointment or meeting:1. On the home screen, click the Calendar icon .Choose to view monthly calendar or the agenda for the next week.Click a day to viewappointments for that day.Click these icons to view the previous or next month.The Agenda view lists all upcoming appointments for the next week in chronological order, without leaving space for free time.Click these icons to start the week’s agenda on the previous or next day. You can also press the Left or Right keys to change the start date.

Additional Applications76 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Display the Day, Month, or Agenda view. Shortcut: In the Day view calendar, you can specify the date and start time of the appointment by selecting the time slot. 3. Press the Menu key and choose New Appointment from the menu.A new appointment screen appears.4. Enter appointment information:•To enter a date, select the month and click the scroll wheel. Then rotate the scroll wheel to display the desired month. Click again to complete the setting. Repeat this procedure for the day and year. •To enter a time, select the time. Then type a time on the keyboard, or click and choose a time from the menu. Click to complete the setting. For example, typing 425 sets the time at 4:25. Rotate the scroll wheel to advance the cursor to the AM/PM settings. Click and rotate the scroll wheel to choose AM or PM. Click to complete the setting.5. To invite attendees, scroll to the Invite field and start typing. As you type, a list of contacts appears that match the letters you have typed.Click to set an appointment reminder.Click to schedule an all day event

CalendarUser’s Guide 77Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA6. Select a contact from the list.You can also type an email address of an attendee who is not in your contacts list.7. To invite additional people, select the Invite field. Then, press the Menu key and choose Add Invite from the menu.An additional Invite field appears. The GoodLink Service will automatically send meeting requests to all attendees on the list.Note: To remove a name from the invitation list, select the name, press the Menu key, and then choose Clear from the menu. (Clear deletes the name, but not the field.)8. When you have finished entering your appointment, press the Menu key and choose Save from the menu.The appointment is added to your calendar and invitations are sent.List of contacts to invite

Additional Applications78 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAChanging AppointmentsTo change an appointment:1. Click the Calendar icon .2. Select the appointment you want to change. Then press the Menu key and do either of the following:•To edit an appointment, choose Edit from the menu.•To delete an appointment or cancel a meeting, choose Delete. You can edit only appointments that you created. For recurring appointments you created, you can edit a specific occurrence or the subject, location, notes, or attendees for the series of meetings. You cannot use the handheld to change the dates, times, or other rules for a series. 3. When you have finished changing the appointment, press the Menu key and choose Save from the menu.The changes are sent to any attendees you invited. Attendees deleted from a meeting are not notified. Setting Calendar OptionsTo set calendar options:1. Click the Calendar icon .2. Press the Menu key and choose Calendar Options from the menu.Sets the start and end times that appear on the calendar.Sets a default time for remindersClick to get a confirmation message before deleting appointments.

NotesUser’s Guide 79Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. When you have finished setting calendar options, press Escape to return to the calendar.NotesYour handheld includes a Notes application you can use to jot down questions, ideas, directions, checklists, or any other bits of information you want to store on your handheld. Notes on your handheld are automatically synchronized with notes in Outlook.The Notes application enables you to:•View or edit existing notes•Create new notes•Copy note text to other applicationsViewing and Editing NotesTo view notes:1. On the home screen, click the Notes icon .A list of notes appears.If you don’t have any notes defined, a [No Notes] message appears.

Additional Applications80 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Select the note you want to view and do either of the following: •Click.•Press the Menu key and choose View from the menu.The text of the note appears. If necessary, you can scroll or press the spacebar to page down.3. To edit the note, press the Menu key and choose Edit from the menu.4. When you have finished making changes, press the Menu key and choose Save from the menu.Adding NotesTo create a new note:1. On the home screen, click the Notes icon .2. Press the Menu key and choose New Note from the menu. A new, blank note appears with an insertion point at the beginning of the note.Click to view the note.

NotesUser’s Guide 81Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. Type text in the note. Just as in Outlook, the first line is used as the title of the note.4. When you have finished typing, press the Menu key and choose Save. The list of notes reappears.Deleting NotesTo delete a note:1. In the list of notes, select the note you want to delete.2. Press the Menu key and choose Delete from the menu. Alternatively, you can press the Delete key. Note: To delete more than one note, hold down the Shift key and scroll to select multiple notes. Then press the Menu key and choose Delete All from the menu, or press the Delete key.Insertion pointThe first line of the note you created appears in the list of notes.

Additional Applications82 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATasksA task is a personal or work-related errand you want to track through completion. The Task application enables you to:•View or edit existing tasks•Create new tasks•Specify task priority•Set task remindersTasks created on your handheld are automatically synchronized with tasks in Outlook. For example:•If you add (or delete) a task in Outlook, the task is automatically added (or deleted) on your handheld and vice versa.•Marking a task complete on your handheld automatically marks the task complete in the email server and vice versa.Note: When your handheld first synchronizes tasks with Outlook, only yet-to-be-completed tasks are loaded on the handheld. Important: If the Tasks application on your handheld requires more memory later, completed tasks older than one week will be removed from the handheld. They are left in place in your Outlook account.Viewing TasksTo view existing tasks:1. On the home screen, click the Tasks icon .

Ta s k sUser’s Guide 83Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA list of tasks appears. (If you don’t have any tasks defined, a [No Tasks] message appears.)Tasks in the task list are sorted in the following way:•Primary sort is Uncompleted/Completed, with Uncompleted at the top of the list.•Secondary sort is your selection: Due Date or Priority. If Due Date is selected, the tasks with no dates are placed at the top of the list. The rest of the tasks are ordered from later date to earlier date.If Priority is selected, High Priority tasks are placed on top, then Normal, then Low.•Tertiary sort is alphabetically by Subject.Configure secondary sorts using Task Options in the Tasks menu.2. Select a task and do either of the following:•Click. •Press the Menu key and choose View. An exclamation point (!) indicates a High priority.A check mark indicates a completed taskA down arrow indicates a Low priority

Additional Applications84 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA detailed description of the task appears. If necessary, use the scroll wheel to scroll down.3. When you have finished reviewing the description, press the Menu key and choose Close from the menu to return to the task list.Tip: You can configure Outlook so that your tasks appear on your PC in the same order as on the handheld. In Outlook:•Sort items by Complete and Ascending•Then by Due Date and Descending or by Priority and DescendingAdding New TasksTo add a new Task:1. On the home screen, click the Tasks icon .A list of tasks appears.

Ta s k sUser’s Guide 85Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Press the Menu key and choose New Task from the menu.A task form appears.3. Enter a task Subject. Subject is a short name or description of the task. This description appears in the task list.4. Enter a task priority and status.Tasks can have a High, Normal, or Low priority. Task status can be Not Started, In Progress, Completed, Waiting on Someone Else, or Deferred.Click to create a new task.

Additional Applications86 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA5. If desired, set a due date and/or reminder for the task. •To set a due date, select the Date field and then click. Then enter a due date for the task.•To set a reminder, select the Reminder field and then click. Then enter a reminder date and time.When you set a task reminder, a notification appears at the time you specify.6. When you have finished defining the task, press the Menu key and choose Save.The new task you created is included in the Task list.Editing TasksTo edit a task:1. In the task list, select the task you want to edit. Then press the Menu key and choose Edit from the menu.Make sure Due Date is enabled.Use these settings to specify a due date for the task.

Ta s k sUser’s Guide 87Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA task description appears.2. Change the task information. 3. When you have finished making changes, press the Menu key and choose Save from the menu.Shortcut: In addition to editing a task, you can use the task menu to quickly change a task priority or mark a task complete.Deleting TasksTo delete a task:1. In the list of tasks, select the task you want to delete.2. Press the Menu key and choose Delete from the menu. Alternatively, you can press the Delete key. Note: To delete more than one task, hold down the Shift key and scroll to select multiple tasks. Then press the Menu key and choose Delete All from the menu, or press the Delete key.Choose to change task status.Choose to change a task priority.

GoodInfo ApplicationsUser’s Guide 89Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAautomated program. If you are outside wireless network coverage when you submit the request, the GoodInfo Application automatically sends your request when network coverage is available. The requested information is returned to you in an email message, which you can receive while working on other tasks. Installing GoodInfo ApplicationsA GoodInfo Application is sent to you as an attachment to an email message. After you install the application on your handheld, you can use the application.To install a GoodInfo Application:1. Open the Inbox and select the message that contains the GoodInfo Application. 2. Do either of the following:•Click to open and view the message. •Press the Menu key and then choose Open from the menu. The message opens.3. Click the Install Application button. The application downloads and installs on your handheld. While you’re waiting, you can switch to another application screen if you want to do other work. Click this button to install a GoodInfo application.

Additional Applications90 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIf there is a problem that prevents downloading or installation, an error message appears. Inform your email administrator of the message’s content. (See “Installation Error Messages” on page 91.)After the application installs successfully, one of the following messages appears. 4. Do one of the following depending on the message that is displayed:•If you want to begin using the application immediately, select the Yes button and click. Otherwise, select No and click.•Click OK if you are working in another screen while the application is installing. If you install an application that is an update to a previously installed application, the newer application automatically replaces the previously installed one. Note: After a successful installation, the message that contained the application is automatically deleted from your Inbox and moved to the Deleted Items folder. This message appears if you are working in another screen while the application is installing.This message appears if you don’t switch to another screen while the application is installing.

GoodInfo ApplicationsUser’s Guide 91Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAInstallation Error MessagesContact your email administrator if any of the following errors occur during downloading or installation:Form too long. The application is larger than the maximum size of 6 KB. This error occurs before download and prevents the application from being installed. The sender of this GoodInfo Application is not from a permitted email domain. The sender of the application is not in the same top-level domain as you, which is not permitted. This error occurs before download and prevents the application from being installed. Syntax error in form. The application’s code contains a syntax error and is unusable. This error occurs after download and prevents the application from being installed. Using GoodInfo ApplicationsAfter you install the first GoodInfo Application, the GoodInfo icon is automatically added to list of icons on the home screen. To use a GoodInfo Application:1. On the home screen, click the GoodInfo icon .A list of installed GoodInfo Applications appears. List of installed GoodInfo Applications

Additional Applications92 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Select the application you want to use and do either of the following:•Click. •Press the Menu key and choose Open from the menu. The application’s form opens. For example, this is a Directory Lookup application. 3. Fill in the form by entering text, choosing options from menus, and selecting check boxes as necessary. Scroll to make sure you see the entire form.Enter text in a text field.Click to display a drop-down menu of options.Scroll to select an option on the menu and then click.

GoodInfo ApplicationsUser’s Guide 93Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA4. Do any of the following: •If you want to clear the form, press the Menu key and choose Reset Form from the menu. To cancel the request, choose Cancel. •When you’re ready to submit the data, press the Menu key and choose Submit Query. Alternatively, you can click the button on the bottom of the form (for example, Check Flight).A message appears confirming that the data has been submitted. The application sends the data in an email message to the server or automated program. 5. After a few minutes, check your Inbox (or the appropriate folder if you’re using mail filters) for a message from the server or program Click to submit the data.Click to reset the form.Click to submit the data.Click to cancel the request.

Additional Applications94 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAthat contains the information you requested. Open the message to display the information. For example:Notes:•After you submit data for an application, the text you entered in each text field is remembered. The next time you use the same application, the text you entered previously is automatically entered in each field. You can then use the same text or enter new text.•Some applications require you to enter a user name and password to access a server. Each GoodInfo Application remembers the user name and password after you enter them once so that you don't have to enter them every time you use the same application. However, your password will time-out according to the Timeout setting specified in your Lock preferences, or after one hour if you have not specified a Timeout setting. •If you use multiple applications that access different servers and require different user names and passwords, you must enter the appropriate user name and password whenever you use each application.

CalculatorUser’s Guide 95Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDADeleting GoodInfo ApplicationsYou can delete applications you never want to use again. To delete a GoodInfo application:1. In the list of GoodInfo Applications, select the application you want to delete. 2. Press the Menu key and choose Delete from the menu. Alternatively, you can press the Delete key. Note: To delete more than one application, hold down the Shift key and scroll (if necessary) to select multiple applications. Then press the Delete key, or else press the Menu key and then choose Delete All from the menu. CalculatorYour handheld includes a four-function calculator. To use the calculator:1. On the home screen, click the Calculator icon .The calculator screen appears with a zero (0) in the entry area at the bottom of the screen.In the calculator screen, you don’t have to press the Alt key to type numbers and other mathematical symbols.2. Type the expression you want to compute. For example, to add the numbers 5 and 1, press 5, then press the A key (for the plus sign), then press 1.3. Press Enter or the G key (for the equal symbol).

Additional Applications96 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAThe expression is evaluated and the answer appears on the screen.The following table lists the keys you can use to perform math functions on the calculator.Working with a Series of NumbersYou can maintain a running total by continuing to add expressions to the last line evaluated. For example:Keys for Math FunctionsKey FunctionA (+) AdditionS (-) SubtractionD (*) or X MultiplicationF (/) DivisionEntry area. Numbers you type appear here.The calculator keeps a running total of the numbers you compute.

Alarm ClockUser’s Guide 97Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo create separate calculations, press the Menu key and choose Clear (or press c) to start a new expression. For example:You can also copy results and paste them into other applications (for example, an email message). •To clear the entire calculator screen, press the Menu key and choose Clear All from the menu, or press c twice. •To exit the calculator, press the Menu key and choose Exit from the menu.Alarm ClockTo set the alarm:1. On the home screen, click the Alarm Clock icon .The alarm screen appears. Choose Clear to clear the entry area and start a new expression.Two s e p a ra t e expressions

Additional Applications98 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Set an alarm time.To set an alarm time, click the Hour field and rotate the scroll wheel until the desired hour appears. Then click again to set the hour. 3. Repeat this procedure for the Minute and AM/PM fields.4. To change the alarm tune, click the Tune number. Then, rotate the scroll wheel and click the desired tune number. The tune plays. 5. To select a Snooze Duration, click Snooze Duration. Rotate the scroll wheel and click the desired duration. 6. When you have finished setting the alarm, press Escape.When the alarm goes off, the selected tune plays and a Snooze message appears.After you set a time, the Alarm On option is automatically selected.An alarm icon appears at the top of the home screen to indicate the alarm is activated.

SolitaireUser’s Guide 99Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAClick Snooze to activate the Snooze setting or Dismiss to turn off the alarm. When you click Dismiss, the alarm remains activated and will go off again in 24 hours. To permanently turn off the alarm, uncheck the Alarm On setting in the Alarm screen.Note: You can use the Notifications preferences to set the alarm volume. However, the alarm will always be audible, even if the Notifications and Quick Settings are set to None and Suppress Notifications. For more information, see “Setting Handheld Preferences” on page 101.SolitaireSolitaire is an optional application that can be installed on your handheld. If your handheld includes solitaire, the Solitaire icon appears on the home screen. To start a solitaire game:1. On the home screen, click the Solitaire icon .A solitaire screen appears.2. To move the cursor horizontally, press the Left and Right keys. To move the cursor vertically, use the scroll wheel.A rectangular cursor with heavy borders marks your position

Additional Applications100 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA3. If you are returning to a game in progress and want to start a new game, move the cursor to the symbol and click. From the menu that appears, choose New Game.4. To move a card, position the cursor over it and click. Move the card in the same way that you move the cursor. To drop the card, click the scroll wheel. Any cards on top of the card you select move with it. 5. To move the top card in a column when building on the aces, move to the column and hold down the Alt key while turning the scroll wheel, to scroll to the card. Click the card and you can move it by itself.6. Move aces to the top row as you encounter them and then build on them when possible. Move kings to vacancies in the bottom row when they occur.7. To deal, click on the deck. You can deal three cards or one card at a time. The Draw option toggles between the two choices.8. When you have finished playing the game, or to leave and come back later to the game in progress, press Escape to exit.Deals a new gameToggles between drawing 1 and 3 cardsCloses this menu

User’s Guide 101Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA5 Preferences and MaintenanceThis chapter describes how to maintain your handheld. Tasks described in this chapter include:•Setting handheld preferences•Using Autotext•Using passwords•Understanding data storage and aging•Changing email address or moving to a different GoodLink ServerSetting Handheld PreferencesYour handheld includes a set of preferences you can customize for your individual use. To view or change preferences, click the Preferences icon on the home screen. A list of preferences appears.

Preferences and Maintenance102 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAThe Preferences you can set include:Option DescriptionAbout GoodLinkContains Good Technology copyright information.Autotext Changes Autotext settings. Autotext includes shortcuts you can use for typing text.Date/Time Sets the date, time, and time zone for the handheld.Email Delivery Specifies which email messages sent to folders in Outlook will be synchronized with your handheld. Help Contains Help information for preferences.Home Screen Sets whether calendar appointments are shown on the home screen. Also sets the Display name (or other information) that appears on the home screen.Notification Sets the volume level and ring type for email and alarm notification. Note: You can use the Quick Settings menu to turn notifications on/off or make them silent. Vibrate - No Tunes makes your tune notifications vibrate instead. Suppress Notifications shuts down all notifications (tune and vibrate).Owner Enables you to enter an owner name and other information (for example, your address and phone number). This information appears on the home screen and on the password protection screen when your handheld is locked.Screen/Power SaverSets the contrast between screen background and text. Sets the font size for onscreen text. Also contains settings for the Power Saver Screen option and the Turn Off Screen option. Lock Enables, disables (if allowed), and changes the handheld password. Sets the time interval for an automatic handheld lock. Also enables or disables the keypad lock. Status A detailed description of handheld status, such as Free Memory and handheld serial number.Versions Contains version number information.

Setting Handheld PreferencesUser’s Guide 103Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAUsing AutotextYour handheld includes an Autotext feature to help you compose text. For example, as you type, Autotext automatically types capital letters at the beginning of sentences and translates abbreviations into complete words. To view Autotext settings:1. On the home screen, click the Preferences icon .Autotext FeaturesItem DescriptionCapitalization Words following periods (.) and a space are automatically capitalized.Punctuation Pressing Space twice inserts a period (.) automatically at the end of a word or sentence. The next word is capitalized automatically.Spelling Commonly misspelled words are corrected. For example, the misspelled word thier is replaced with their.Abbreviations Abbreviations and acronyms are replaced with complete words. For example, mo is replaced by month.Variables Type the letters ct (for current time) to automatically insert the time. Type td (for today’s date) to automatically insert the current date.Special SymbolsIn email address fields, press Space twice to automatically insert an @ symbol. Press Space again to enter a dot (.) symbol. Press Space again to automatically enter a com suffix. Continue to press Space to cycle between .com, .net, .gov, and .org suffixes.Numbers In fields where numbers are expected, you can type numbers without using the Alt key (for example, when you enter a Contact’s phone number or use the Calculator).

Preferences and Maintenance104 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Scroll to Autotext and click.A list of Autotext settings appears. These settings show the substitutions Autotext makes as you type.To change an Autotext setting:1. Scroll to select the setting you want to change and click. Alternatively, you can press the Menu key and choose Edit from the menu.An edit screen appears.List of Autotext substitutions<TIME> substitutes the current time for ct. Click to delete the setting.Click to edit the setting.

Setting Handheld PreferencesUser’s Guide 105Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA2. Type new replacement text.3. When you have finished making the change, press the Menu key and choose Save from the menu.The Autotext settings are updated to show your changes.To add a new Autotext setting:1. In the Autotext screen, press the Menu key and choose New from the menu.An edit screen appears.2. Define a new setting. Be sure to include both the original and replacement text. 3. Press the Menu key and then choose Save from the menu.Type n e w replacement text here.

Preferences and Maintenance106 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAThe Autotext screen reappears with the new setting you added.Using Password and Keypad Locks on a HandheldYou can use a password to lock your handheld and prevent unauthorized use. You can also lock the keypad to prevent the inadvertent pressing of keys when the handheld is in a pocket or purse. Locking the keypad is especially important if you use a password because you can only attempt to enter the correct password up to ten consecutive times. As a security measure, after ten unsuccessful attempts, your user data is automatically removed from the handheld. You’ll receive a warning message before this happens. If user data is removed, you’ll need to set up your handheld again to use it. Adding a Password and Setting Handheld Lock PreferencesPasswords are case sensitive and can include letters, numbers, and symbols. After adding the password, you can also change it later. Setting you added

Using Password and Keypad Locks on a HandheldUser’s Guide 107Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATo add a password and set handheld lock preferences:1. Open Preferences and click Lock.2. To add a new password, click the Password Lock option and then choose Enable from the menu. .3. Type a password (at least four characters) for your handheld. The password is case-sensitive. You can use any characters that you can type on the keyboard. Then press Enter..A confirmation screen appears asking you to enter the password again.4. Retype your password. Then press Enter.

Preferences and Maintenance108 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA5. Select the Timeout option and click. Choose a timeout value for the handheld from the menu.Your handheld locks automatically if it’s inactive for the timeout value you specify.Note: If your email administrator has configured GoodLink Server to require a maximum timeout value on your handheld, you can only choose a shorter timeout value. 6. When you have finished, press Escape. The preferences list reappears.After you enable a password, you must enter it whenever:•You turn on or reset your handheld.•The Timeout value is reached.•You attempt to change the Lock preferences. •You lock your handheld by choosing the Lock command on the Quick Settings menu. (For more information, see “Locking and Unlocking the Handheld or Keypad” on page 110)

Using Password and Keypad Locks on a HandheldUser’s Guide 109Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAEnabling Keypad LockingYou can enable keypad locking by selecting the Also Lock Keypad option. You can enable keypad locking regardless of whether you add a password to lock the handheld or not. Here is a summary of the ways you can use keypad locking in combination with handheld locking with a password:•To enable keypad locking and handheld locking, add a password (see the previous section) and select the Also Lock Keypad option. •To enable keypad locking only, disable passwords (see “Disabling a Password” on page 112) and select the Also Lock Keypad option. •To enable handheld locking only, add a password (see the previous section) and deselect the Also Lock Keypad option. To enable keypad locking: 1. Open Preferences and click Lock.2. Click the Also Lock Keypad option. 3. When you have finished, press Escape.

Preferences and Maintenance110 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDALocking and Unlocking the Handheld or KeypadTo lock your handheld, click the Quick Settings icon . Then the choose Lock command from the menu.<< REVIEWERS: Will the shortcut for locking when on the home screen be Q then L and then click? >> For information about setting options that determine whether the Lock command locks the handheld, keypad, or both, see “Enabling Keypad Locking” on page 109. To unlock your handheld: 1. If the Power Saver screen is displayed or the screen is turned off (because of the Turn Off Screen preference), press any key. If you enabled keypad locking, the following screen appears. (If not, skip to step 3.) 2. To unlock the keypad, press the Q, W, and then E keys. (To help you remember this sequence, notice that these keys are also labeled 1, 2, and 3.) You can press these three keys with Shift lock and/or Alt lock either enabled or disabled.

Using Password and Keypad Locks on a HandheldUser’s Guide 111Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIf you enabled handheld locking by adding a password, the following screen appears next. If not, the most recently active screen (such as the home screen) appears next. 3. Type your password and then press the Enter key. Important: If your handheld is locked with a password, you can attempt to enter the correct password up to ten consecutive times. As a security measure, after ten unsuccessful attempts, your user data is automatically removed from the handheld. You’ll receive a warning message before this happens. If user data is removed, you’ll need to set up your handheld again to use it. (For information about setting up a handheld, see the Installation Guide or your email administrator.)

Preferences and Maintenance112 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDATip: Use the Owner preferences setting to enter information that appears on the screen when your keypad or handheld is locked. This can include your full name, address, and contact information.Disabling a PasswordNote: You can’t disable your password if your email administrator has configured GoodLink Server to require a password on your handheld. To disable a password:1. Open Preferences and click Lock.2. To access the lock preference settings, enter your password and click Ok.3. Select the Password option and click. Choose Disable from the Password menu.Changing a PasswordTo change a password:1. Open Preferences and click Lock.2. To access lock preference settings, type your current password and press Enter.3. Click the Password option and then choose Change from the menu.4. Type a new password (at least four characters) and press Enter. Enter the password again to confirm the change.

Changing the Time ZoneUser’s Guide 113Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAChanging the Time ZoneThe time and date on your handheld is set automatically from Outlook. However, when you’re traveling, you might want to change the time zone on your handheld to reflect local time. To change the time zone:1. Open Preferences and click Date/Time.2. Select the time zone and click.3. Rotate the scroll wheel to scroll through a list of time zones.4. When the correct time zone appears, click to select it. Data Storage and AgingPersonal information and email on your handheld is stored indefinitely, with the following exceptions:•Each GoodLink application is guaranteed a certain amount of memory for data storage. The remainder is available for extra data storage by any of the applications.•If storage space is needed, calendar appointments and meetings older than two months are removed from the handheld, but are not deleted from the user’s Exchange server account. If more space is required, calendar data older than three days is removed.Time zones are defined relative to Greenwich Mean Time (GMT).

Preferences and Maintenance114 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA•Email can contain a maximum of 5000 messages. At minimum, the Email application stores at least 250 messages (the approximate number of messages that can fit in the Email guaranteed space). •When email must be removed, messages older than two weeks in the Deleted Items folder are removed first. Then, messages older than two months in any folder are removed. Then, messages older than two weeks. Then, messages older than two days. Messages are removed one day at a time until enough space has been freed. The messages aren’t deleted in Outlook.•You can mark critical email messages so that they are not removed by opening the message, pressing the Menu key, and then choosing Mark Permanent from the menu. •If space is needed, completed tasks older than one week are deleted.•If there is insufficient space, incoming data for the application stops downloading. If you delete data on the handheld to free up space, the stopped data downloads. No new incoming data is lost. It is held by the GoodLink Server and then sent when space becomes available.If your handheld runs out of space for new contacts, notes, or tasks, and data aging cannot solve the problem, you must delete existing contacts, notes, or tasks to make room for the new ones. Do this from the handheld, not from Outlook. To preserve contacts, notes, or tasks before deleting them from the handheld, use the Outlook Export

Moving Servers or Changing Email AddressesUser’s Guide 115Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAfeature on your PC. Note that you export the data from Outlook and your PC and then delete it from the handheld.Moving Servers or Changing Email AddressesIf your email administrator moves your account from one GoodLink Server to another or changes your email address, you’ll need to set up your handheld again. Otherwise, your applications will not be synchronized. For more information about setting up your handheld, see the Installation Guide.Important: When you set up your handheld again, email messages are removed from your handheld, but remain in Outlook. Only new messages sent or received after you complete the setup will appear on the handheld.

Preferences and Maintenance116 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA

User’s Guide 117Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAA AppendixThis chapter contains information on the following:•Safety and regulatory information•FCC statements•Handheld specifications•Warranty and license agreementsBe Good. Be Safe.Please do not use while driving or engaged in any other activity that requires your full atten-tion.Safety and Regulatory InformationThis product was tested for conformance to various national and international regulations and standards. The scope of this regulatory testing includes electrical and mechanical safety, electromagnetic emissions, immunity, acoustics and hazardous materials. When required, approvals are obtained from third party test agencies. Approval marks appear on the product label. In addition, various regulatory bodies require some information under the headings noted below.

SpecificationsUser’s Guide 119Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDASpecifications Physical SpecificationsItem DescriptionWeight 4.76 oz. (135 g) including rechargeable batterySize 99.6 mm length x 72 mm wide x 16 mm thick Memory 8MB Flash memory, 8 MB RAMDisplay and ControlsItem DescriptionDisplay Full graphic LCD with greyscale (15 levels), and backlighting212 x 138 pixel viewing areaControls Scroll wheel for scrolling and selecting, and six navigation keys30-key QWERTY-style keyboardAdditional Home, Menu, Escape, and Delete keysMessage NotificationAudible beeper; mechanical vibrator; user-configurable alert options.Port USB 1.1 Power SpecificationsItem DescriptionBattery Rechargeable, internal Lithium cellEnvironment SpecificationsItem DescriptionOperating Temperature0º C to +50º CStorage Temperature-20º C to +70º CRelative Humidity 5-95%, non-condensing

Appendix120 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAStatement of Limited WarrantyThe warranty provided by Good Technology, Inc. (“Good”) in this Statement of Limited Warranty applies only to handheld devices (excluding any alkaline batteries included with the handheld devices, but including accessories such as handheld device holsters, cradles, cables, and carrying cases) you originally purchase for your use, and not for resale, from Good or a Good authorized distributor (“Hardware”).Good warrants that for a period of one (1) year from the date of shipment from Good that the Hardware will be free from defects in material and workmanship under normal use, excluding physical damage to the surface of the Hardware, such as cracks or scratches to the case or LCD screen. This limited warranty extends only to you as original purchaser. Your sole and exclusive remedy and the entire liability of Good and its suppliers under this limited warranty will be, at Good's option, shipment of a replacement unit, or a refund of the purchase price if the Hardware is returned to Good, or its designee. At Good's option, replacement Hardware and parts may be new, repaired to equivalent to new, or refurbished. Replacement units assume the remaining warranty of the Hardware they replace. All articles must be returned in accordance with Good's then-current Return Material Authorization (RMA) procedure.This warranty does not apply if the Hardware (a) has been altered, opened, or repaired, except as authorized by Good, (b) has not been installed, operated, repaired or maintained in accordance with instructions supplied by Good, (c) has been used in Radio SpecificationsItem DescriptionNetwork Support 900 MHz Mobitex networksInterface Protocols MASC (Mobitex Asynchronous Communications) ProtocolTransmitting Frequency896 to 902 MHz, 12.5 kHz channelsReceiving Frequency 935 to 941 MHz, 12.5 kHz channelsRegulatory ComplianceItem DescriptionHandheld ComplianceFCC Part 15 Class B, Part 24, and Part 90 Industry Canada RSS-119 and RSS-134 Charging Cable FCC Part 15 Class B Declaration of Conformity (DoC)

Statement of Limited WarrantyUser’s Guide 121Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAconjunction with software, accessories, products, service, or ancillary or peripheral equipment not approved or provided by Good, and the defect is the result of such use and not of the Hardware itself, (d) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident, (e) defect for which warranty service is sought would be repaired by installing an Enhancement provided by Good to Customer; or (f) is used other than as authorized by Good.EXCEPT AS SPECIFIED ABOVE, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ERROR FREE OR UNINTERRUPTED PERFORMANCE, SATISFACTORY QUALITY, AGAINST INFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE HARDWARE SHOULD NOT BE RELIED UPON FOR THE TRANSMISSION OF DATA RELATING TO EMERGENCY, MISSION CRITICAL OR LIFE THREATENING SITUATIONS OR FOR USE REQUIRING FAILSAFE PERFORMANCE AND OR WHERE FAILURE COULD LEAD TO DEATH, PERSONAL INJURY, OR ENVIRONMENTAL DAMAGE AND CUSTOMER AGREES NOT TO USE THE HARDWARE FOR SUCH USES OR UNDER SUCH CIRCUMSTANCES. GOOD, ON BEHALF OF ITSELF, ITS SUPPLIERS AND LICENSORS, DISCLAIMS ANY AND ALL LIABILITY FOR EVENTS OR DAMAGES OF ANY NATURE OR KIND RESULTING FROM ANY SUCH RELIANCE OR THE FAILURE OF THE HARDWARE OR ANY RELATED SOFTWARE OR NETWORK SERVICES TO PERFORM OR BE AVAILABLE FOR YOUR USE, INCLUDING WITHOUT LIMITATION, LACK OF SERVICE COVERAGE IN THE AREA IN WHICH YOU WISH TO USE THE PRODUCTS AND SERVICES.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.IN NO EVENT WILL GOOD OR ITS SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF INCOME, DATA, PROFITS, REVENUE, BUSINESS INTERRUPTION OR COST OF SUBSTITUTE HARDWARE, OR OTHER ECONOMIC LOSS, WHETHER OR NOT GOOD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ANY CLAIM FOR RECOVERY IS BASED ON THEORIES OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE. IN NO EVENT SHALL GOOD OR ITS

Appendix122 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDALICENSORS' OR SUPPLIERS' AGGREGATE LIABILITY TO CUSTOMER AND ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR CUSTOMER'S ACCESS TO AND USE OF THE HARDWARE EXCEED THE TOTAL FEES PAID BY CUSTOMER TO GOOD IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEEDING THE DATE ON WHICH THE CLAIM OR ACTION AROSE, REGARDLESS OF THE FORM OR THEORY OF THE CLAIM OR ACTION. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF THE ABOVE-STATED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, OR THE LIMTATION FOR PERSONAL INJURY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.THE LIMITED WARRANTY AND LICENSE TERMS FOR THE GOOD SOFTWARE ACCOMPANYING AND/OR EMBEDDED ON THE HARDWARE ARE SET FORTH IN THE SOFTWARE LICENSE AGREEMENTS INCLUDED IN THE END USER DOCUMENTATION FOR THE SOFTWARE.This Limited Warranty Statement shall be governed by and construed in accordance with the laws of the State of California, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law. GoodLink Applications Software License AgreementPLEASE READ THIS SOFTWARE LICENSE AGREEMENT CAREFULLY BEFORE DOWNLOADING, INSTALLING OR USING GOOD TECHNOLOGY, INC., SOFTWARE. BY DOWNLOADING OR INSTALLING THE SOFTWARE, OR USING THE EQUIPMENT THAT CONTAINS THIS SOFTWARE, YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE. The following terms govern your use of the Software except to the extent a particular program: (a) is the subject of a separate written agreement with Good; or (b) includes a separate “click-on” license agreement as part of the installation process.License. Subject to the terms and conditions of and except as otherwise provided in this Agreement, Good Technology, Inc. (“Good”) grants to Customer (“Customer”) a nonexclusive and nontransferable license to use the specific Applications Software including but not limited to program modules, feature set(s) or feature(s) and related

GoodLink Applications Software License AgreementUser’s Guide 123Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAend user documentation for which Customer has paid the required license fees (the “Software”), in object code form only. In addition, the foregoing license shall also be subject to each of the following limitations:(i) Customer shall use the Software solely as embedded in, and for execution on, Good supplied or Good approved handheld devices owned or leased by Customer;(ii) Customer shall use the Software solely to access Good network services through Good server software licensed by Customer; and (iii) Customer's use of the Software shall be limited to use on a single handheld device, or on such greater number of handheld devices as Customer has paid Good the required license fee.General Limitations. Except as otherwise expressly provided under this Agreement, Customer shall have no right, and Customer specifically agrees not, to: (i) transfer, assign, or sublicense its license rights to any other person, and any such attempted transfer, assignment; or sublicense shall be void; (ii) make error corrections to or otherwise modify or adapt the Software or create derivative works based upon the Software, or permit third parties to do the same (except for any “GoodInfo Applications Software” delivered by Good to Customer in source code form, which Customer may modify); or(iii) decompile, decrypt, reverse engineer, disassemble or otherwise reduce the Software to human-readable form to gain access to trade secrets or confidential information in the Software. Upgrades and Additional Copies. For purposes of this Agreement, “Software” shall include (and the terms and conditions of this Agreement shall apply to) any upgrades, updates, bug fixes or modified versions (collectively, “Enhancements”) or backup copies of the Software licensed or provided to Customer by Good or an authorized Good distributor for which Customer has paid the applicable license fees, if any. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT: (1) CUSTOMER HAS NO LICENSE OR RIGHT TO USE ANY SUCH ADDITIONAL COPIES OR ENHANCEMENTS UNLESS CUSTOMER, AT THE TIME OF ACQUIRING SUCH COPY OR ENHANCEMENT, ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE FEE FOR THE ENHANCEMENT; AND (2) USE OF ADDITIONAL COPIES IS LIMITED TO BACKUP PURPOSES ONLY.Certain Public License Files. The source code for certain portions of the Software (the “Public License Files”) may be available under a public license. The end user documentation describes where and under what terms you may obtain the source code

Appendix124 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAfor the Public License Files, and your rights in such source code shall be subject to the applicable public license. Any terms offered in this License that apply to the Public License Files are offered solely by Good and not by its licensors of the Public License Files, and this License is not intended to limit or alter your rights in the source code for the Public License Files under the applicable public license.Proprietary Notices. Customer agrees to maintain and reproduce all copyright and other proprietary notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software. Except as expressly authorized in this Agreement, Customer shall not make any copies or duplicates of any Software without the prior written permission of Good. Customer shall affix to any backup copies all copyright, confidentiality, and proprietary notices that appear on the original.Protection of Information. Customer agrees that aspects of the Software, including the specific design and structure of individual programs, constitute trade secrets and/or copyrighted material of Good. Customer shall not disclose, provide, or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of Good. Customer shall implement reasonable security measures to protect such trade secrets and copyrighted material. Title to the Software shall remain solely with Good.Limited Warranty. If Customer obtained the Software directly from Good, then Good warrants that during the Warranty Period (as defined below): (i) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (ii) the Software will substantially conform to the specifications set forth in the relevant end user documentation. The “Warranty Period” means a period beginning on the date of Customer's receipt of the Software and ending on the later of (a) ninety (90) days from the date of initial shipment of the Software by Good, or (b) the end of the minimum period required by the law of the applicable jurisdiction. The limited warranties extend only to Customer as the original licensee. Customer's sole and exclusive remedy and the entire liability of Good and its licensors under these limited warranties will be, at Good's option, repair, replacement, or refund of the Software if reported (or, upon request, returned) to Good or its designee.This warranty does not apply if the Software: (a) is licensed for beta, evaluation, testing or demonstration purposes; (b) has been altered, except by Good; (c) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Good; (d) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; (e) defect for which warranty service is sought would be repaired by installing an Enhancement provided by Good to Customer; (f) is used other than as authorized in this Agreement; or (g) have been used in conjunction with software, accessories, products, services or ancillary or peripheral equipment not provided by Good and the defect is the result of such use and not of the product or service itself.

GoodLink Applications Software License AgreementUser’s Guide 125Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAExcept as expressly granted in this Agreement, the Software is provided AS IS. Good does not warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions.If Customer obtained the Software from a Good distributor, the terms of any warranty shall be as provided by such distributor, and Good provides Customer no warranty with respect to such Software. Disclaimer of Warranties. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ERROR FREE OR UNINTERRUPTED PERFORMANCE, SATISFACTORY QUALITY OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.THE SOFTWARE SHOULD NOT BE RELIED UPON FOR THE TRANSMISSION OF DATA RELATING TO EMERGENCY, MISSION CRITICAL OR LIFE THREATENING SITUATIONS OR FOR USE REQUIRING FAILSAFE PERFORMANCE AND OR WHERE FAILURE COULD LEAD TO DEATH, PERSONAL INJURY, OR ENVIRONMENTAL DAMAGE AND CUSTOMER AGREES NOT TO USE THE SOFTWARE FOR SUCH USES OR UNDER SUCH CIRCUMSTANCES. GOOD, ON BEHALF OF ITSELF, ITS SUPPLIERS AND LICENSORS, DISCLAIMS ANY AND ALL LIABILITY FOR EVENTS OR DAMAGES OF ANY NATURE OR KIND RESULTING FROM ANY SUCH RELIANCE OR THE FAILURE OF THE SOFTWARE OR ANY RELATED HARDWARE OR NETWORK SERVICES TO PERFORM OR BE AVAILABLE FOR CUSTOMER'S USE, INCLUDING WITHOUT LIMITATION, LACK OF SERVICE COVERAGE IN THE AREA IN WHICH CUSTOMER WISHES TO USE THE PRODUCTS AND SERVICES.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.Disclaimer of Liabilities. IN NO EVENT WILL GOOD, ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF INCOME, DATA, PROFITS, REVENUE, BUSINESS INTERRUPTION OR COST OF SUBSTITUTE SERVICES, OR OTHER ECONOMIC LOSS, WHETHER OR NOT GOOD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ANY CLAIM FOR RECOVERY IS BASED ON THEORIES OF CONTRACT, WARRANTY, TORT

Appendix126 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDA(INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE. IN NO EVENT SHALL GOOD'S OR ITS LICENSORS' OR SUPPLIERS' AGGREGATE LIABILITY TO CUSTOMER AND ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR CUSTOMER'S ACCESS TO AND USE OF THE SOFTWARE, EXCEED THE TOTAL FEES PAID BY CUSTOMER TO GOOD FOR THE SOFTWARE IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM OR ACTION AROSE, REGARDLESS OF THE FORM OR THEORY OF THE CLAIM OR ACTION. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF THE ABOVE-STATED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Term and Termination. This Agreement is effective until terminated. Customer may terminate this Agreement at any time by destroying all copies of Software including any documentation. Customer's license rights under this Agreement will terminate immediately without notice from Good if Customer fails to comply with any provision of this Agreement. Upon termination, Customer must destroy all copies of Software in its possession or control.Export. The Software, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export, re-export, or import Software.Restricted Rights. Good's commercial software and commercial computer software documentation are provided with Restricted Rights. Use, duplication, or disclosure by the U.S. Government or any agency or instrumentality thereof is subject to restrictions as set forth in this Agreement and as provided in DFARs 227.7202-1(a) and 227.7202-3(a) (1995), DFARS 252.227-7013(c)(1)(ii) (OCT 1988), FAR 12.212(a) (1995), FAR 52.227-19, or FAR 52.227-14 (ALT III), as applicable. Good Technology, Inc., 1032 Morse Avenue, Sunnyvale, CA 94089.General. This Agreement shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of laws provisions. If any portion hereof is found to be void or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect. Good hereby specifically disclaims the UN Convention on Contracts for the International Sale of Goods. Except as expressly provided herein, this Agreement constitutes the entire agreement between the parties with respect to the license of the Software and supercedes any conflicting or additional terms contained in any purchase order therefor.

User’s Guide 127Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAIndexAaddress book 66See also contactsaddress fields, adding 48aging. See data storage and agingalarm clock 97, 98Alt key 10, 31, 95, 103Alt Lock 32applications 17 to 59, 65 to 99basic tasks 19contacts 66email 35list of 2opening 19overview of 18using checkboxes 21using menus 20appointments. See calendar appointmentsattachmentsExcel file 46size 46viewing 45Autotextadding new setting 105changing settings 104feature list 103viewing settings 103Autotext preference 102Bbatteryextending battery life 25indicator 2recharging 26reducing power consumption 27, 28Battery strength indicator 2, 17blocking messages from sender 53Ccalculator 95clearing entries 97exiting 97math functions 96multiple expressions 96calendar 72 to 79See also calendar appointmentsoptions 78overview of tasks 72setting start/end times 78calendar appointmentsadding new 75changing 78Day, Month, or Agenda view 75setting reminders for 76viewing 73charging cable 6clicking 11Compose icon 11, 14confirming deletion of email 55, 56contacts 66 to 72adding 42, 69deleting 69editing 68finding 67matching names 12notifications for 70

128 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAoptions 71overview of tasks 66sorting 71using with other applications 72viewing 66cursor, text 21customer service, Good Technology 8cutting, copying, and pasting 33Ddata storage and aging 113date/time preference 102dates and times, changing 22delegate’s name in message 37Delete key 10, 32Deleted Items folder 49deleted messagesin Outlook 50on handheld 49deletion of email, confirming 55, 56device. See handhelddraft messagesin Outlook 50on handheld 49Drafts folder 49Eemail 35 to 59See also email messages, email folderschanging addresses 115confirming deletion 55, 56delivery preferences 102headings 37multiple addresses 12options 55overview of tasks 35signatures 55, 56email address, viewing sender’s 42email foldersdisplaying 51filing messages in 52hierarchy 51Outlook vs. GoodLink 49personal 50plus (+) symbol 52viewing 51email messagesblocking from sender 53changing priorities 47composing 10creating 46delegate’s name in 37deleting 53encrypted or signed 59filing 52finding 43marking unread/read 38"On behalf of" field 37priority 36receiving 14responding to 38searching 38sending 9sorting 44sorting messages 38synchronizing 57viewing 36viewing sender’s address 42encrypted messages 59Enter key 10, 32Escape keyillustrated 10using to quit screen or menu 23Excel attachmentsshortcuts for 62viewing 46exceptions to synchronization 58extending battery life 25FFCC statement 118findingcontacts 67email messages 43folders. See email foldersGGoodInfo Applicationsabout 88deleting 95entering user name and password 94installation error messages 91installing 89problems downloading 90using 91

User’s Guide 129Proprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAGoodLink Applications. See applicationsGoodLink Operations Center 7GoodLink Server 7Greenwich Mean Time (GMT) 113Hhandheldpackage contents 5specifications 119turning on and off 30help, on handheld 24high prioritymessages 36tasks 83holster 6Home key 10functions of 23illustrated 10returning to home screen 23turning on the backlight 24turning power on 30home screen 2, 9returning to 23setting preferences 102IInbox folder 49incoming messages, synchronizing all 57insertion point, text 11, 21installationSee also Installation GuideCD 6requirements 7Installation Guide 7, 9Kkeypad lockingenabling 109overview of 106keys 10command reference 59composing text with 31shortcuts 59LLeft key 10license agreement 122lock preferences 102lockingenabling keypad locking 109handheld 110keypad 110overview of 106, 109setting preferences for 106summary of 109Mmath functions, in calculator 96meeting requestsicon for 36responding to 40sending 77viewing 40Menu key 10menusdisplaying 13using 20messages. See email messagesNnotes 79 to 81adding 80deleting 81editing 79viewing 79notificationfor contacts 70preferences 99, 102Notification LED 10O"On behalf of" field in messages 37optionscalendar 78contacts 71email 55tasks 88Outbox folder 49owner preference 102Ppasswordsadding 106changing 112

130 User’s GuideProprietary and Confidential – Beta 3Use and Disclosure Governed by Good Technology, Inc. NDAdisabling 112overview 106unlocking handheld 110Paste command 34personal folders 50plus (+) symbol 52power adapter 6power consumption, reducing 27power on/off 30Power Saver Screen preference 27, 28preferences 101 to 102priorityemail 47task 85protecting email from deletion 55, 56QQuick Settings menu 29Rradioindicator 2, 10, 29turning on and off 28regulatory information 117Reset buttonillustration of 30Right key 10Ssaving battery power 25, 27screen preferences 102scroll wheel 10, 13scrolling 11, 21Send command 39, 42, 43sender’s email address, viewing 42Sent Items folder 49sent messagesin Outlook 50on handheld 49unblocking 54servers, changing 115Shift key 10, 31Shift Lock 31shortcuts 59signatures, adding to email 55, 56signed messages 59snooze, alarm clock 98software license 122Solitaire 99sorting email messages 44sorting messages 38Space key 10, 31specifications, G100 119synchronization 28all incoming messages 57, 102exceptions 58wireless 6with Outlook 8, 15, 18Ttasks 82 to 88adding 84changing status/priority 87deleting 87editing 86priority indicator 83setting due date 86setting options 88sorting 88viewing 82textcomposing 31cursor 11, 21cutting, copying, and pasting 33time zones, setting 113times and dates 22Turn Off Screen preference 27, 28Uunlocking handheld and keypad 110USB connector cable 6User’s Guide 7Vversion information in preferences 102Wwarranty, software 120Web page, Good Technology 8