Grandstream Networks GVC3210 Video Conference System User Manual NEW 1213

Grandstream Networks, Inc. Video Conference System NEW 1213

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Users Manual

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Gra
andstrream Netw
works,, Inc.
GVC
C3210/ G
GVC32
210RMT
TM
Video Confference System
m for Android
Userr Guide
COPYRIGHT
©2017 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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FCC Authentication
For Video Conference System, model: GVC3210
FCC ID: YZZGVC3210
For Bluetooth Remote Control, model: GVC3210 RMT
FCC ID: YZZGVC3210RMT
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and (2) this device must accept any interference
received,including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement:
For GVC3210
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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For GV
VC3210 RMT
This equ
uipment com
mplies with FC
CC radiation exposure lim
mits set forth for an uncon
ntrolled
environm
ment.
This tran
nsmitter mus
st not be co-located or op
perating in co
onjunction wiith any otherr antenna or transmitter.
CE Au
uthentication
Hereby, Grandstream
m Networks, Inc. declare
es that the radio equipme
ent GVC3210
0 and GVC32
210 RMT are
2014/53/EU.
in compliance with Directive
n of conform
mity is availab
ble at the follo
owing interne
et address:
The full text of the EU declaration
ww.grandstre
eam.com/sup
pport/resourc
ces/
http://ww
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GNU GPL INFORMATION
GVC3210 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from:
http://www.grandstream.com/sites/default/files/Resources/gvc32xx-gpl.tar.gz
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Table of Contents
DOCUMENT PURPOSE ............................................................................................... 16
CHANGE LOG .............................................................................................................. 17
Firmware Version 1.0.1.13 ................................................................................................................... 17
Firmware Version 1.0.1.6 ..................................................................................................................... 17
WELCOME ................................................................................................................... 18
PRODUCT OVERVIEW ................................................................................................ 19
Safety Compliances ............................................................................................................................. 21
Warranty............................................................................................................................................... 21
INSTALLING GVC3210 ................................................................................................ 22
Equipment Package Content ............................................................................................................... 22
Connecting GVC3210 .......................................................................................................................... 23
GETTING TO KNOW GVC3210 ................................................................................... 27
Remote Control .................................................................................................................................... 27
Remote Control Keys and Touchpad ............................................................................................ 27
Using the Remote Control ............................................................................................................ 30
Capturing Screenshot using the Remote Control ......................................................................... 30
Using Mouse & Keyboard .................................................................................................................... 31
Using the LED Indicator ....................................................................................................................... 31
Status Icons ......................................................................................................................................... 32
Using the Onscreen Keyboard............................................................................................................. 33
English Keyboard.......................................................................................................................... 33
Numbers and Symbols ................................................................................................................. 34
Home Screen ....................................................................................................................................... 34
Screen Lock ......................................................................................................................................... 35
CONNECTING TO NETWORK AND DEVICES ........................................................... 36
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Ethernet ............................................................................................................................................... 36
Using IPv4 .................................................................................................................................... 37
Using IPv6 .................................................................................................................................... 37
Wi-Fi ..................................................................................................................................................... 38
Connecting to Wi-Fi Network ........................................................................................................ 38
Wi-Fi Protected Setup (WPS) ....................................................................................................... 38
Add Network ................................................................................................................................. 40
Wi-Fi Direct ................................................................................................................................... 40
Advanced Settings ........................................................................................................................ 41
Wi-Fi Display ........................................................................................................................................ 42
Bluetooth .............................................................................................................................................. 43
Pairing GVC3210 with a Bluetooth Device ................................................................................... 43
Connecting to a Bluetooth Device ................................................................................................ 43
Using Bluetooth Remote Control .................................................................................................. 44
Transfer Files with Bluetooth ........................................................................................................ 45
Using Bluetooth Headset .............................................................................................................. 45
VPN Settings ........................................................................................................................................ 45
VLAN Settings...................................................................................................................................... 47
LLDP Settings ...................................................................................................................................... 48
802.1X Mode ........................................................................................................................................ 48
CAMERA ...................................................................................................................... 49
Preset ................................................................................................................................................... 50
Add Preset .................................................................................................................................... 50
Edit Preset .................................................................................................................................... 50
Delete Preset ................................................................................................................................ 50
Apply Preset ................................................................................................................................. 51
Initial Position................................................................................................................................ 51
Camera Parameters Configurations .................................................................................................... 51
PERIPHERAL ............................................................................................................... 53
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External USB Device ........................................................................................................................... 53
Using USB Mouse/Keyboard ........................................................................................................ 53
Using USB Storage Device .......................................................................................................... 53
Micro SD Card ..................................................................................................................................... 53
Microphone and Speaker ..................................................................................................................... 54
MAKING PHONE CALLS ............................................................................................. 55
Account ................................................................................................................................................ 55
Dial Screen .......................................................................................................................................... 55
Dialing a Number Directly ............................................................................................................. 56
Redial ............................................................................................................................................ 56
Dialing a Number via Contact ....................................................................................................... 56
Dialing a Number via Call History ................................................................................................. 57
Direct IP Call ................................................................................................................................. 57
Paging/Intercom............................................................................................................................ 58
Answering a Call .................................................................................................................................. 58
Call Hold .............................................................................................................................................. 59
Mute Local Audio ................................................................................................................................. 59
Call Recording ..................................................................................................................................... 59
DND (Do Not Disturb) .......................................................................................................................... 60
Missed Call .......................................................................................................................................... 60
Call Forward ......................................................................................................................................... 60
Remote Camera Control in Call (FECC).............................................................................................. 60
IPVIDEOTALK CONFERENCE .................................................................................... 62
Device Layout ...................................................................................................................................... 62
Initiating Conference ............................................................................................................................ 62
Answering an Incoming Call in Conference ......................................................................................... 62
Conference Management .................................................................................................................... 63
Invite Members to Conference ............................................................................................................. 66
Conference Control .............................................................................................................................. 66
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Pause Conference ............................................................................................................................... 67
Custom PIP .......................................................................................................................................... 67
Presentation Sharing ........................................................................................................................... 68
Conference Recording ......................................................................................................................... 69
Call Details ........................................................................................................................................... 70
Participants List.................................................................................................................................... 71
Open Dial Keyboard............................................................................................................................. 71
End Conference ................................................................................................................................... 71
Power Off During a Conference Call ................................................................................................... 72
IPVideoTalk Application........................................................................................................................ 72
Contacts........................................................................................................................................ 73
Notices .......................................................................................................................................... 74
Settings ......................................................................................................................................... 76
Join an IPVideoTalk Meeting ........................................................................................................ 77
Busy Tone Responses .................................................................................................................. 77
Manually Start IPVideoTalk Tip..................................................................................................... 78
Hand Down/Up in IPVideoTalk Meeting ....................................................................................... 78
Stop Sharing Local Camera ......................................................................................................... 80
Stop Video Upload Icon ................................................................................................................ 80
Start Cloud Recording .................................................................................................................. 80
Schedule .............................................................................................................................................. 81
View Conference Details .............................................................................................................. 82
Add Scheduled Conference .......................................................................................................... 83
Edit Scheduled Conference .......................................................................................................... 84
Reschedule Conference ............................................................................................................... 85
Delete Scheduled Conference...................................................................................................... 85
Voicemail .............................................................................................................................................. 85
Call Features........................................................................................................................................ 86
ADDITIONAL FUNCTIONS .......................................................................................... 89
GVC Remote Client Application ........................................................................................................... 89
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BlueJeans ............................................................................................................................................ 90
APPLICATIONS ............................................................................................................ 91
Contacts ............................................................................................................................................... 91
Add Contact .................................................................................................................................. 92
Search Contacts ........................................................................................................................... 95
Manage Contacts.......................................................................................................................... 95
Groups .......................................................................................................................................... 96
LDAP contacts ..................................................................................................................................... 98
LDAP Settings............................................................................................................................... 98
Search LDAP Contacts ............................................................................................................... 101
Add Search Result into Local Contacts ...................................................................................... 101
Call History ......................................................................................................................................... 102
Add Contact from Call History .................................................................................................... 103
Delete Call History ...................................................................................................................... 104
Conference Schedule via Call History ........................................................................................ 104
File Manager ...................................................................................................................................... 104
Copy File ..................................................................................................................................... 105
Send File..................................................................................................................................... 105
Delete File................................................................................................................................... 105
Rename File ............................................................................................................................... 106
Recording ........................................................................................................................................... 106
Recording Settings ..................................................................................................................... 107
Setup Wizard ..................................................................................................................................... 107
Backup ............................................................................................................................................... 109
Backup Data ............................................................................................................................... 109
Restore Backup Data ................................................................................................................. 112
Set Backup Path ......................................................................................................................... 112
Diagnosis ........................................................................................................................................... 112
Browser .............................................................................................................................................. 113
Sync Local Schedule with Google Calendar ..................................................................................... 113
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Custom App on Home Screen ........................................................................................................... 117
Uninstall Application ........................................................................................................................... 119
GS MARKET ............................................................................................................... 120
Search Apps....................................................................................................................................... 120
Download and Install Apps ................................................................................................................ 120
Update Apps ...................................................................................................................................... 120
GVC3210 WEB UI FEATURES................................................................................... 122
Accessing GVC3210 Web GUI .......................................................................................................... 122
Saving Changes................................................................................................................................. 123
Definitions .......................................................................................................................................... 123
Toolbar ............................................................................................................................................... 124
Call Page ........................................................................................................................................... 124
Making a Call .............................................................................................................................. 125
Conference Control..................................................................................................................... 126
Contacts Page ................................................................................................................................... 127
Contacts...................................................................................................................................... 127
Groups ........................................................................................................................................ 128
Schedule ..................................................................................................................................... 129
Call History ................................................................................................................................. 130
LDAP .......................................................................................................................................... 130
Device Control Page .......................................................................................................................... 131
Video Control .............................................................................................................................. 131
Audio Control .............................................................................................................................. 132
FACTORY RESET ...................................................................................................... 134
Reset via LCD .................................................................................................................................... 134
Reset via Web UI ............................................................................................................................... 135
Reset via Reset Hole ......................................................................................................................... 135
EXPERIENCING GVC3210 ........................................................................................ 136
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Table of Tables
Table 1: GVC3210 Technical Specifications ............................................................................................... 19
Table 2: GVC3210 Package List ................................................................................................................. 22
Table 3: GVC3210 Front Panel ................................................................................................................... 23
Table 4: GVC3210 Back Panel ................................................................................................................... 24
Table 5: GVC3210 Remote Control Keys ................................................................................................... 27
Table 6: GVC3210 LED Indicator Status Descriptions ................................................................................ 31
Table 7: GVC3210 Status Icons Descriptions ............................................................................................. 32
Table 8: GVC3210 VPN File Parameters .................................................................................................... 47
Table 9: GVC3210 VLAN Configuration Parameters .................................................................................. 47
Table 10: GVC3210 LLDP Configuration Parameters ................................................................................ 48
Table 11: 802.1x Mode Parameters on GVC3210 ...................................................................................... 48
Table 12: GVC3210 Camera Parameters ................................................................................................... 52
Table 13: GVC3210 IPVT Call Screen Bottom Menu Icons ........................................................................ 63
Table 14: GVC3210 Conference Member Status Descriptions................................................................... 65
Table 15: GVC3210 Add Conference Parameters ...................................................................................... 84
Table 16: GVC3210 Feature Code for SIP Account .................................................................................... 86
Table 17: GVC3210 Import Contacts Parameters ...................................................................................... 93
Table 18: GVC3210 Download Contacts Parameters ................................................................................. 94
Table 19: GVC3210 Export Contacts Parameters ...................................................................................... 96
Table 20: GVC3210 LDAP Settings Parameters......................................................................................... 98
Table 21: GVC3210 Web Access .............................................................................................................. 123
Table 22: GVC3210 Web UI - Call Settings .............................................................................................. 125
Table 23: GVC3210 Web UI - Audio Control Parameters ......................................................................... 132
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Table of Figures
Figure 1:GVC3210 Package Content ......................................................................................................... 22
Figure 2:GVC3210 Front/Top/Bottom Panel ............................................................................................... 23
Figure 3: GVC3210 Right/Left Panel .......................................................................................................... 24
Figure 4: GVC3210 Right/Left Panel Connection Diagram ........................................................................ 26
Figure 5: Deploy GVC3210 with other Devices .......................................................................................... 26
Figure 6: GVC3210 Remote Control ........................................................................................................... 27
Figure 7: GVC3210 Top Status Bar Dropdown Menu ................................................................................. 32
Figure 8: Soft Keyboard - English Input Method ......................................................................................... 33
Figure 9: English Input Method – Capslock ................................................................................................ 34
Figure 10: Soft Keyboard - Symbols and Numbers .................................................................................... 34
Figure 11: Soft Keyboard - More Symbols and Numbers ........................................................................... 34
Figure 12: GVC3210 Home Screen ............................................................................................................ 35
Figure 13: Ethernet Settings ....................................................................................................................... 36
Figure 14: GVC3210 Add Wi-Fi Screen ...................................................................................................... 38
Figure 15: GVC3210 Push button WPS feature ......................................................................................... 39
Figure 16: GVC3210 PIN Entry WPS feature ............................................................................................. 39
Figure 17: GVC3210 Add network feature .................................................................................................. 40
Figure 18: GVC3210 Wi-Fi Direct feature ................................................................................................... 41
Figure 19: GVC3210 Wi-Fi Advanced Settings page .................................................................................. 41
Figure 20: Wi-Fi Display feature ................................................................................................................. 42
Figure 21: Select display screen ................................................................................................................. 42
Figure 22: GVC3210 Bluetooth - Paired Device ......................................................................................... 44
Figure 23: GVC3210 Add VPN Files Screen .............................................................................................. 46
Figure 24: GVC3210 VPN Validation Screen.............................................................................................. 46
Figure 25: GVC3210 Camera Screen ......................................................................................................... 49
Figure 26: GVC3210 Add Preset Screen .................................................................................................... 50
Figure 27: Initial Position ............................................................................................................................. 51
Figure 28: GVC3210 Camera Parameters Setting Screen ......................................................................... 52
Figure 29: GVC3210 SIP Account............................................................................................................... 55
Figure 30: GVC3210 Call Screen ............................................................................................................... 56
Figure 31: GVC3210 Single Incoming Call Screen ..................................................................................... 58
Figure 32: GVC3210 Single Incoming H.323 Call Screen .......................................................................... 59
Figure 33: FECC – Remote Camera Control .............................................................................................. 61
Figure 34: GVC3210 3-Way IPVT Conference ........................................................................................... 63
Figure 35: GVC3210 Conference Control Screen ...................................................................................... 66
Figure 36: Select Video Feed...................................................................................................................... 67
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Figure 37: Layout Customization for multiple HDMI Outputs...................................................................... 67
Figure 38: Choose HDMI Output ................................................................................................................ 68
Figure 39: GVC3210 3-Way Conference with Presentation ....................................................................... 68
Figure 40: Web UI Conference Recording .................................................................................................. 69
Figure 41: GVC3210 Call Details Screen ................................................................................................... 70
Figure 42: GVC3210 Participants List ......................................................................................................... 71
Figure 43: End Conference ......................................................................................................................... 72
Figure 44: Power Off During a Call ............................................................................................................. 72
Figure 45: GVC3210 IPVideoTalk Application............................................................................................. 73
Figure 46: IPVideoTalk Application  Enterprise Directory ........................................................................ 73
Figure 47: IPVideoTalk Application  Enterprise Directory: Batch Call ..................................................... 74
Figure 48: IPVideoTalk ApplicationNotices .............................................................................................. 74
Figure 49: IPVideoTalk Application  Notices: Message Prompt .............................................................. 75
Figure 50: Message Indicator for IPVideoTalk Application.......................................................................... 76
Figure 51: IPVideoTalk Account Settings .................................................................................................... 76
Figure 52: Busy Tone when the Callee is the Host of another Meeting ...................................................... 77
Figure 53: Busy Tone when the Callee is already a Meeting's Member ..................................................... 78
Figure 54: Manually Start Scheduled Meeting ............................................................................................ 78
Figure 55: Hand up - IPVideoTalk ............................................................................................................... 79
Figure 56: Participants list ........................................................................................................................... 79
Figure 57: Hand down - IPVideoTalk .......................................................................................................... 79
Figure 58: Hand down by Host - IPVideoTalk ............................................................................................. 79
Figure 59: Stop Camera Sharing ................................................................................................................ 80
Figure 60: Stop Video Uploading ................................................................................................................ 80
Figure 61 : Start Cloud Recording .............................................................................................................. 81
Figure 62 : IPVideoTalk Recordings ............................................................................................................ 81
Figure 63: GVC3210 Schedule Screen ....................................................................................................... 82
Figure 64: GVC3210 Conference Details Screen ....................................................................................... 83
Figure 65: GVC3210 Add Conference Screen ............................................................................................ 83
Figure 66: GVC3210 Voice Mail Application ............................................................................................... 86
Figure 67: “GVC Remote” apk in GVC3210 LCD Menu  Settings  Status  Remote Control ............ 89
Figure 68: GVC3210 Remote Control Application on Android Device ........................................................ 90
Figure 69: GVC3210 Contacts Screen ....................................................................................................... 91
Figure 70: GVC3210 Add New Contact Screen .......................................................................................... 92
Figure 71: GVC3210 Import Contacts Screen ............................................................................................ 93
Figure 72: GVC3210 Download Contacts Screen ...................................................................................... 94
Figure 73: GVC3210 Export Contacts Screen ............................................................................................ 95
Figure 74: GVC3210 Groups Screen .......................................................................................................... 96
Figure 75: GVC3210 Add Group Screen .................................................................................................... 97
Figure 76: LDAP Contacts Interface ........................................................................................................... 98
Figure 77: LDAP Settings Example in Web UI .......................................................................................... 100
Figure 78: Search LDAP Contacts ............................................................................................................ 101
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Figure 79: Add LDAP Search Result to Local Contacts ............................................................................ 101
Figure 80: Batch Add LDAP Search Results to Local Contacts ................................................................ 102
Figure 81: GVC3210 Call History Screen ................................................................................................. 102
Figure 82: GVC3210 Call History Details.................................................................................................. 103
Figure 83: GVC3210 Add Contact Screen ................................................................................................ 104
Figure 84: GVC3210 Recording Screen ................................................................................................... 106
Figure 85: GVC3210 Recording Settings.................................................................................................. 107
Figure 86: ApplicationsSetup Wizard .................................................................................................... 108
Figure 87: Interface Detection ................................................................................................................... 109
Figure 88: GVC3210 Backup App ............................................................................................................. 110
Figure 89: GVC3210 Automatic Backup Screen ........................................................................................111
Figure 90: Backup Commonly Used Apps .................................................................................................111
Figure 91: GVC3210 Restore Backup Data Screen ................................................................................. 112
Figure 92: GVC3210 Diagnosis Screen .................................................................................................... 113
Figure 93: LCD Menu  Settings  System  Accounts ....................................................................... 114
Figure 94: Enable Calendar Sync for the Google Account ....................................................................... 114
Figure 95: GVC3210 Schedule  Settings .............................................................................................. 115
Figure 96: Enable Google Account for Schedule and Set Sync Interval .................................................. 115
Figure 97: Creating New Event in Google Calendar ................................................................................. 116
Figure 98: Google Calendar Event Synced in Schedule .......................................................................... 116
Figure 99: Set “Related Account” to Google Account ............................................................................... 117
Figure 100: System  Apps ..................................................................................................................... 118
Figure 101: Move App to SD card ............................................................................................................. 118
Figure 102: Move App to Device Storage ................................................................................................. 119
Figure 103: GVC3210 GS Market ............................................................................................................. 120
Figure 104: GVC3210 Web GUI - Login ................................................................................................... 122
Figure 105: GVC3210 Web UI Tool Bar .................................................................................................... 124
Figure 106: GVC3210 Web UI – Call ........................................................................................................ 125
Figure 107: GVC3210 Web UI - Conference Status ................................................................................. 126
Figure 108: GVC3210 Web UI - Conference Control................................................................................ 126
Figure 109: GVC3210 Web UI - Contacts ................................................................................................. 127
Figure 110: GVC3210 Web UI - Groups ................................................................................................... 128
Figure 111: GVC3210 Web Page - Schedule............................................................................................ 129
Figure 112: GVC3210 Web UI - Call History ............................................................................................. 130
Figure 113: GVC3210 Web UI - Video Control ......................................................................................... 131
Figure 114: Factory Reset via LCD ........................................................................................................... 134
Figure 115: GVC3210 Web UI - Factory Reset ......................................................................................... 135
Figure 116: GVC3210 Web UI - Factory Reset Confirmation ................................................................... 135
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DOCUMENT PURPOSE
This User Guide describes the basic concept and tasks necessary to use and configure your GVC3210.
This document covers the topics of device installation, making basic conference calls and using basic call
features.
To learn the advanced features and configurations, please visit http://www.grandstream.com/supportto download the
latest "GVC3210 Administration Guide".
This guide covers following topics:

Product Overview

Installing GVC3210

Getting to know GVC3210

Connecting to Network and Devices

Camera

Peripheral

Making Phone Calls

IPVideoTalk Conference

Additional Functions

Applications

GS Market

GVC3210 Web UI Features

Factory Reset

Experiencing GVC3210
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CHANGE LOG
This section documents significant changes from previous versions of the GVC3210 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.1.13

Added the option to check the Participants List on GVC3210 during an IPVideoTalk meeting. Users
could check all participants in the current IPVideoTalk meeting. [Participants List]
Firmware Version 1.0.1.6

This is the initial version.
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WELCOME
Thank you for purchasing GrandstreamGVC3210 AndroidTMVideo Conferencing System. This document
introduces the LCD settings, web UI settings and advanced configurations of GVC3210. To learn the basic
configuration and how to use GVC3210, please visit http://www.grandstream.com/support to download the
latest "GVC3210 User Guide".
GVC3210 is a ground-breaking solution that offers small-to-medium businesses a revolutionary video
conferencing system with unprecedentedflexibility and the power of support for multiple popular video
conferencing protocols and platforms right out of the box. The SIP-basedGVC3210 supports
Grandstream’s robust IPVideoTalk cloud platform for plug and play video conferencing. Additionally,since
it is based on AndroidTM6.0.1, the GVC3210 offers full access to all video conferencing apps in the
GoogleTM Play Store.
The GVC3210 eliminates the traditional barriers to video conferencing and sets a new bar for
business-class video conferencingsolutions by offering industry-leading flexibility, interoperability, system
compatibility, application richness and ease of use.
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PRODUCT OVERVIEW
Table 1: GVC3210Technical Specifications
Specification
Description
Protocols / Standards
SIP RFC3261, BFCP, TIP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN,
LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP, TCP/IP/UDP, IPv6, H.323
Camera
1/2.3“, 16 Megapixel CMOS, 4K (2160p) Output
Lens
90°field of view, ePTZ (3x digital zoom)
Network Interface
1× RJ45 10/ 100/ 1000 Mbps
Wi-Fi
Integrated dual-band 802.11 a/b/g/n/ac (2.4GHz & 5GHz)
Bluetooth
Integrated Bluetooth 4.0 + EDR
Video Outputs
2x HDMI 1.4 up to 4K (2160p) with CEC
Video Input
1x HDMI 1.4 with resolution up to 1080p
MIC/Speaker
Built-in 4x MIC array
Remote Control
Bluetooth and infrared remote control with multi-touch touchpad
Auxiliary Ports
2x USB 2.0, micro-SD, Reset
Voice Codecs
Support for G.711μ/a, G.722 (wide-band), iLBC, OPUS, G.722.1,
G.722.1c, G729A/B, in-band and out-of-band DTMF (In audio, RFC2833,
SIP INFO)
Video Codecs
HEVC(H.265) and H.264 BP/MP/HP, video resolution up to 4K (2160p),
frame rate up to 30 fps, bitrateup to 16Mbps
Video Resolutions
4K (2160p@30fps) from 4096Kbps, 1080p@30fps from 1024Kbps,
720p@30fps from 512 Kbps, 4SIF/4CIF from 128 Kbps, SIF/CIF from 64
Kbps
Content Resolutions
Input: VGA, SVGA, XGA, 1280×600, WXGA, WXGA, SXGA, 1440×900,
XGA+, 720p, 1600×1200, 1080p(HDMI), up to 60fps
(Screen Sharing)
Encoding: 800×600, 1024×768, 1280×1024, 1280×720, 1920×1080
Output: 720p, 1080p
Dual-Stream
BFCP, video resolution (up to 4K 2160p@30fps) + content resolution (up
to 1080p@15fps)
Audio Features
AEC, ANS, AGC, Noise Shield, PLC, CNG/VAD
Video Features
FEC, dynamic display layout, picture-in-picture, picture-outside-picture,
digital caption
Telephony Features
Hold, forward (unconditional/no-answer/busy), downloadable phone book
(XML, LDAP), call waiting, call history, flexible dial plan, personalized
music ringtones, server redundancy & fail-over
Sample Applications
Skype, Google Hangouts, Microsoft Lync, Web browser, Adobe Flash,
Facebook, Twitter, YouTube,Google calendar, mobile phone data
import/export via Bluetooth, etc. API/SDK available for advancedcustom
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application development
Applications
Deployment
Allow various Android operation system 6.0 compliant applications to be
developed, downloaded andrun in the embedded device with provisioning
control
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, 128/256-bit
SRTP, HTTPS, 802.1x media access control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Turkish,
Polish, Chinese, Korean,Japanese, and more
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power & Green Energy
Efficiency
Input: 100~240VAC 50/60hz; output: 12V/2A 24W
Package Content
GVC3210 video conference system, remote control, 4 AAA
batteries,universal power supply, network cable (1.5 meters), 2 HDMI
cables (1.5-meter and 5-meter), lenscleaning cloth, mounting kit, quick
installation guide, GPL license
Temperature and
Humidity
Operation: 0°C to 40°C,
Storage: -10°C to 60°C,
Humidity: 10% to 90% Non-condensing
Compliance
FCC: FCC Part 15B; FCC Part 15C; FCC Part 15E; UL 60950 (power
adapter)
CE: EN 55032; EN 55024; EN 61000-3-2; EN 61000-3-3; EN 60950-1; EN
301 489-1/17;EN 300 328; EN 301 893; EN 62311; EN 62479; RoHS
RCM: AS/NZS CISPR 32/24; AS/NZS 60950.1; AS/NZS 4268;
ANATEL
CE approval
Output power:
GVC3210:
BT:
2.98dBm (BT 3.0), 6.05dBm (BT 4.0)
2.4G wifi: 16.58dBm (802.11 b), 17.23dBm (802.11 g),
16.84dBm (802.11 n20)
5G Wifi:
5150-5250 MHz: 802.11a: 17.66dBm; 802.11n-HT20: 17.19 dBm;
802.11n-HT40: 16.76dBm; 802.11ac20: 17.13dBm; 802.11ac40: 16.68
dBm;
802.11ac80: 16.58dBm;
5250-5350 MHz: 802.11a: 16.26dBm; 802.11n-HT20: 16.09 dBm;
802.11n-HT40: 16.22dBm; 802.11ac20: 16.01dBm; 802.11ac40: 16.31
dBm;
802.11ac80: 16.86dBm;
5470-5725 MHz: 802.11a: 16.18dBm; 802.11n-HT20: 15.77 dBm;
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802.11n-HT40: 16.13dBm; 802.11ac20: 15.84dBm; 802.11ac40: 15.93
dBm;
802.11ac80: 16.59dBm;
GVC3210 RMT: 2.13dBm (BT)
Safety Compliances
GVC3210 complies with FCC/CE and various safety standards. GVC3210 power adapter is compliant with
the UL standard. Use the universal power adapter provided with GVC3210 package only. The
manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
Warranty
If GVC3210 is purchased from a reseller, please contact the company where the device is purchased for
replacement, repair or refund. If the device is purchased directly from Grandstream, please contact
Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
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INSTALLINGGVC3210
Equipment Package Content
Figure 1:GVC3210Package Content
Table 2: GVC3210 Package List
GVC3210
1x GVC3210Main Case
1x TV mount bracket (Plastic bracket)
1x Remote Control
2x screws
1x 12V Universal Power Supply
1x Lens Cleaning Cloth
1x 1.5m Ethernet Cable
1x Quick Installation Guide
1x 1.5m HDMI Cable
1x GPL license
1x 5m HDMI Cable
2x Bracket Sticking Strip
1x Wall mount bracket (Metal bracket)
4x AAA batteries
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ConnectingGVC3210
TOP VIEW
FRONT VIEW
BOTTOM VIEW
Figure 2:GVC3210 Front/Top/Bottom Panel
Table 3: GVC3210 Front Panel
NO.
Name
Description
MicroSD Card Slot
Insert microSD card to store call recordings and other necessary
files.
LED Indicator
Power on / Normal Running: Green
Standby: Flash red
Shutdown: Red
Pressing any key on the remote control - Green light flashes once.
Camera
1/2.3“, 16 Megapixel CMOS, 4K (2160p) Output
When GVC3210 is powered up, use a small pin to press the button
Factory Reset
one time to reboot or for more than 10 seconds to restore to factory
settings.
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4
Figure 3: GVC3210Right/Left Panel
Table 4: GVC3210 Back Panel
NO.
Name
Description
Power Interface
Connect to power adapter. The arrow indicator on the power
adapter should face upwards when the power adapter is plugged
in.
Network Interface
Connect to LAN port.
USB Interfaces
Connect to USB cable or external speakerphone.
HDMI Input Interface
Connect to HDMI input devices.
Connect to HDMI display devices.
HDMI Output Interface
Note:
There are 2 HDMI output ports. The interface marked with number
"1" is the primary interface to outputprimary video. Please make
sure to follow the port order when connecting HDMI port 1 and 2.
When there is only 1 HDMI output, it has to use HDMI output 1 and
then HDMI port 2 if you have additional display devices. GVC3210
will not work correctly if connecting HDMI port 2 withoutHDMI port 1
connected.
Please connect GVC3210 according to the following procedures:
1. Connect the LAN port of the GVC3210 to the RJ-45 socket of a hub/switch or a router (LAN side of
the router) using the Ethernet cable.
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Note: The GVC3210 supports Wi-Fi as well. It can be used to connect the GVC3210 to the
network.
2. Connect the HDMI [1] port of the GVC3210 to the HDMI port of the main display device (e.g., TV)
using the HDMI cable. Connect HDMI port 2 if you have additional display devices.
Note: Please make sure to follow the port order when connecting HDMI port 1 and 2. The
GVC3210 will not work correctly if connecting HDMI port 2 without HDMI port 1 connected.
3. Connect the 12V DC output plug to the power jack on the GVC3210 and then plug the power
adapter into an electrical outlet.
4. The LED Indicator in the front of the GVC3210 will show if the device is ready to be used by
changing the color from red to green.
Note: The display device (e.g., TV) will show the idle HOME screen with IP address on the top
status bar as well.
5. Insert your microSD card into the microSD card slot. The recording files will be saved in Micro SD
card.
6. (Optional) Connect presentation device (e.g., a laptop) to the GVC3210 HDMI IN port for
presentation purpose during conference call.
7. (Optional) Connect USB accessory (e.g., mouse, keyboard, USB flash drive, ... etc) to the USB
port.
--------------------------------------------------------------------------------------------------------------------------------------------
Note:
For detailed instructions about installing GVC3210 on wall mount and TV/Monitor mount etc., please refer
to the GVC3210 quick installation guide on www.grandstream.com.
--------------------------------------------------------------------------------------------------------------------------------------------
A sample of GVC3210 Right/Left panel connection is shown below:
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Connect with the network cable
Connect with HDMI Cable
Connect with USB extension
Connect with HDMI cable
Figure 4: GVC3210Right/Left Panel Connection Diagram
The following figure shows multiple GVC3210 devices deployed with other VoIP/network devices for video
conference and collaboration.
GVC3210
GVC3210
Figure 5: Deploy GVC3210 with other Devices
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GETTING TO KNOW GVC3210
Remote Control
Remote Control Keys and Touchpad
Figure 6: GVC3210 Remote Control
Table 5: GVC3210 Remote Control Keys
Key
Name
Description
Input number 1-9 and letters.
1, 2, 3, 4…9
Digital Keys
The letter input using digital keys will not be displayed as letter,
but it can be used to search for contacts in Call interface. For
example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look
for John if it exists in GVC3210 contacts list.
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Camera
PIP
Mute/DN
ND
Switch
to EP
PTZ control mode
during a call or in id
dle status.
Switch
scree
en layout in conference.

Mute GV
VC3210 in co
onference.

Press tthe MUTE key to ena
able/disable DND mod
de
whenGV
VC3210 is in idle.

Enable/D
Disable pres
sentation func
ction to send
d presentatio
on
to all me
embers in the
e conference
e.
Presentation

Enable/D
Disable presentation funcction to show
w presentatio
on
on displa
ayed device which is con
nnected to HDMI
output 1
as projection when GVC3210is
in standby mode.

Access tthe dial screen by default when GVC
C3210 isin idle
mode.
Send/Answe
er/Add
Parrty into Conference
End
d Call/Remove Party
ffrom Conferrence
Backspac
ce
NavigationK
Keys:
Up
p/Down/Leftt/Right
OK

Enter ph
hone numberr and press tthe key to dia
al out.

Access tthe invite scrreen to add m
members in a conference
e.

Press th
hekey to bring
g out the bacckstage confference.

Press th
he key to redial the last outgoing call.

Delete members
in conference.

Hang up
p the confere
ence.
Press
the key
y to delete in
nput characte
ers.

Press to
o adjust curso
or movemen
nt.

Control EPTZ movem
ment in came
era mode.

Press to
o confirm ope
erations.

Bring up
p the soft ke
eypad when the cursor is in an inpu
ut
box.
LCD
prompt shows follo
owing three optionsafter pressing this
key:
Power On//Off

Switch GVC3210
intto sleep mod
de.

Power O
Off
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
Reboot

Input * in input field.

Used ass "." when diialing direct IP call.
For exa
ample, 192.168.40.5.
*/Record

Start/sto
op recording
g in camera control
mode
e.

Start/sto
op recording
g in a call.

Input ""#" in input fie
eld.

Used as
a ":" when dialing
direct IP Call
e.g., 192.168.40.5:5060.
#/Details

Input ""#" on dialing
g screen to use it as RED
DIAL key.

Display call details
s on call scre
een during a call.
Shortcut
Key
y: Red
Sh
hortcut Key: Yellow
Press each shortcut
key
y for designa
ated functions on differen
nt
screen
conte
ext.
Shortcut Key
y: Blue
Home
Press
the key
y to go back to home scrreen.
Menu
Press
the key
y to view mo
ore options.
Back
Press the ke
ey to go bac
ck to the pre
evious scree
en or exit th
he
current
scree
en.
Volume Do
own
Volume Up
Zoom In
Zoom Ou
ut
Track
kpad
Turn
down th
he device vollume.
Turn
up the d
device volum
me.
Zoom
in scre
een or adjustt close focus.
Zoom
out scrreen or adjus
st distant foccus.

Slide on
n the trackpad
d to move the mouse currsor.

Press th
he trackpad to confirm op
perations.

Using tw
wo fingers to
t press on
n the trackpad and slid
de
up/down
n for page up
p/down.
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Using th
he Remote Control
GVC321
10 remote control
is connected
to
o GVC3210 via Blueto
ooth or infra
ared connec
ction, and itt
automattically uses in
nfrared connection when the user rec
ceives GVC3
3210 package
e, then he may connect itt
to GVC3
3210 via Blue
etooth.
Before using
the rem
mote control, please make
e sure that 4x
x AAA batterries are corre
ectly installed
d on the back
of the re
emote control.
1. Infrared con
nnection:
Infrared sign
nals are auto
omatically used to connec
ct the remote
e control to G
GVC3210. Users
need to
keep the two devices in
n front of eac
ch other with
hout any sub
bstantial obstruction in between. The
using in
nfrared conn
nection mode
e.
LED on the remote contrrol is green when
2. Bluetooth Connection
If the remote
e control is no
ot paired with
h the GVC32
210 anymore
e (e.g., a facttory reset is made),
press
OK button and
number 5 button at the same tim
me for about 4 seconds. This will in
nitiate pairing
process on the
t remote control.
Note: The re
emote contro
ol needs to be
b placed wiithin the Blue
etooth effective range, i.e
e., 10m from
GVC3210.
If the rem
mote control fails to conn
nect to GVC3
3210, please
e follow the stteps below to
o troublesho
oot:

Che
eck the batterry polarity wh
hen placed in
nto the battery case. Mak
ke sure the b
batteries are placed in the
correct direction in the remotte control.

Che
eck the batterry power.

Long
g pressing“O
OK” button an
nd number “5
5” button at tthe same tim
me for about 4 seconds.
If GVC3210 remote control still does
not worrk with the diagnosis above, please trry another re
emote control
act the device
e provider.
or conta
Capturiing Screensshot using the
t Remote
e Control
To captu
ure a screensshot on GVC
C3210, the users can pre
ess the red shortcut
key
and blue
e shortcutkey
at the
e same time
e for about 3 seconds. The screensh
hot picture wiill be saved in the internal storage off
GVC321
10.
The
users
can
access
th
he
scree
enshot
in
GVC32
210
LCD
menuA
ApplicationsFileMana
agerIntern
nalStorage
Pictures
Screenshott.
Please note
that the
e screenshot captured he
ere does not have the image captured from the camera in the
background. If you w
would like the
e image capttured from ca
amera, you can
c press the
e CAMERA button
on the
and then press th
he blue shortc
cut key.
remote control
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Using Mouse & Keyboard
When the USB mouse is plugged into GVC3210, users could make the following operations with the
mouse.

Single click the left key of the USB mouse to perform the following operations:

Access menu.

Check in the checkbox or enable/disable an option.

Bring up the drop-down list when clicking on a combo box.

Switch input methods in the input box, tap on the corresponding buttons on the soft keyboard to
input characters.

Double left clicks
on the soft keyboard can switch to "Always use upper case" in English input
method.

Single click the right key of the USB mouse to exit the current displayed menu. It will go back to the
previous menu without saving the configurations.
Using theLED Indicator
GVC3210 LED indicator is located right above the camera lens. It can be used to notify the users with
current status of the device. Please refer to the status description below.
Table 6: GVC3210 LED IndicatorStatus Descriptions
LED Indicator Status
Descriptions
Solid Green
Booting or the device is already booted up
Flash Green (per 0.5s)
Pressing any button on the remote control
Flash Red (per 1s)
Flash Red (per 0.2s)
Flash Red (per 2s)
Solid Blue

Rebooting

Upgrading

Factory Reset

Temperature > 80 degree

Camera connection failed
Sleep mode

Recording

The device is in a call
Flash Blue (per 0.5s)
Pairing the remote control
Blue/Red Alternately
Aging test
OFF
Power off
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Statuss Icons
GVC321
10 status icons are displa
ayed on the right side of top status bar
b on GVC3
3210 LCD dis
splay device.
The use
ers can view the top statu
us bar notific
cation details
s in drop-dow
wn panel by long-pressin
ng the MENU
key on the GVC rem
mote control or
o pressing DOWN
button
n when the GVC3210
is in
i home scre
een.
Figure 7: GVC32
210Top Status Bar Dropdown
n Menu
me notification
ns such as Voice
Mail, th
he users can use the GVC
C remote con
ntrol trackpad to select it.
For som
It will na
avigate the us
sers to the co
orresponding
g app.
The follo
owing table liists the main
n status icons
s used on GV
VC3210.
Table 7: GVC
C3210Status Ic
cons Descriptio
ons
Icon
Descriptions
Icon
Descripttions
Icon
Descripttions
Missed Call
On
ngoing call
Auto
o answer is enabled
Ethernet is connected
Etthernet is
dis
sconnected
Trying to connec
ct to the
Ethe
ernet
PPPoE is co
onnected
PP
PPoE connecction is
failed
PPP
PoEis disconnected
VLAN is succcessfully
configured
VL
LAN is being
co
onfigured
Unre
ead voicema
ail
VPN is conn
nected
VP
PNconnectio
on is failed
Usin
ng thirdparty
applications for mixing
calls
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Bluetooth is connected
DN
ND mode is enabled
Dow
wnload or rea
ad firmware
erro
ors
Remote con
ntrol Low
battery
Re
emote contro
ol is
co
onnected and
d paired
Rem
motecontrol is
s not
conn
nected and paired
Micro SD Ca
ard is
inserted
US
SB flash drivve is
ins
serted
Spe
eaker is being
g used
Call recordin
ng storage
is full
Co
ontacts stora
age is full
Micrro SD card storage is
full
Wi-Fi is connected.
Wi-Fi
is discon
nnected
Volu
ume is turned
d to silent
Call forward
d is set up
Unkknown Wi-Fi
Wi-Fi signa
al strength
Wi-Fi-Displa
ay is opened
Using the Onscrreen Keyb
board
English
h Keyboard
This is the default keyboard on GVC3210
0. The Englis
sh keyboard
d supports m
multiple lang
guages inputt
methods
s. Users could tap on
to switc
ch among diffferent languages. See fig
gure below.
Figure 8: Soft Keyboard - En
nglish Input Me
ethod
Tap on
to sw
witch Caps Lo
ock:
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Figure 9: English Input Method – Capslock
Numbers and Symbols
To input numbers and symbols, tap on button
numbers/symbols. Tap on
on the default keyboard to switch to
for more numbers/symbols.
Figure 10: Soft Keyboard - Symbols and Numbers
Figure 11: Soft Keyboard - More Symbols and Numbers
Home Screen
GVC3210 Home screen displays the icons for users to easily access applications, camera, schedule, call,
contacts, settings and custom applications. Press the Left/Right keys on the GVC3210 remote control to
navigate.
If there is no activity on main screen, the icons will be hidden and the video local loopback is displayed.
Press OK button on the GVC3210 remote control to bring up the icons to display again.
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Figure 12: GVC3210 Home Screen
Screen Lock
The GVC3210 supports screen lock. When it’s enabled and configured, the user will be required to enter
the lock code to unlock on the home screen.
To use this feature:
1. On GVC3210 LCD menuSettingsSystemSecurity, select Screen Lock and set Screen Lock
code.
2. Reboot, enter sleep mode or power off the GVC3210.
3. When the GVC3210 boots up again, a screen lock code will be required. The user can unlock the
screen by entering the code using the GVC remote control.
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CONNECTING TO NETWORK AND DEVICES
GVC3210 supports a variety of network connections (Ethernet, Wi-Fi) and device connections, including
USB, Micro SD card and Bluetooth devices. When the GVC3210 boots up for the first time, a setup wizard
will guide the users to pair and connect the remote control to GVC3210 and get started with the basic
configurations.
Ethernet
If the user would like to use Ethernet connection for network access, please plug the Ethernet cable into
the LAN port on the back of GVC3210. Ethernet connection is turned on as DHCP by default on both IPv4
and IPv6 protocols.
To configure Ethernet settings on GVC3210, go to LCD menuSettingsNetworkEthernet.
Figure 13: Ethernet Settings
The GVC3210 offers the possibility toprioritize a protocol over another by setting Preferred Internet
protocol to “IPv4”,“IPv6”, “Both, prefer IPv4” or “Both, prefer IPv6”.
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Using IPv4
To configure the GVC3210 using IPv4 protocol, follow the below steps:
1.
Plug the Ethernet cable into the LAN port on the back of GVC3210.
2.
Go to LCD menuSettingsNetworkEthernetIPv4 Settings.
3.
Tap on "Address Type" to select DHCP, Static IP or PPPoE as the address type.

For DHCP, save the setting and GVC3210 should be able to get IP address from the DHCP server
in the network.

For static IP, enter IP Address, Subnet Mask, Default router, DNS Server 1 and DNS server 2 for
GVC3210 to correctly connect to the network.

For PPPoE, enter PPPoE account ID and password so that GVC3210 can get IP address from the
PPPoE server.
Using IPv6
To configure the GVC3210 using IPv6 protocol, follow the below steps:
1. Plug the Ethernet cable into the LAN port on the back of the GVC3210
2. Go to LCD menuSettingsNetworkEthernetIPv6 Settings.
3. Tap “Address Type” to select DHCP or Static IP as the address type.

For DHCP, save the setting and GVC3210 should be able to get IP address from the DHCP server
in the network.

For static IP, configure IPv6 address, DNS server 1, DNS server 2 and Preferred DNS server,
enter the IPv6 address in the format of 2001:db8:1:2::3.
Note:
The same steps are applied in the case of using “Both, prefer IPv4” and “Both, prefer IPv6” and the user
needs to configure the options of both protocols IPv4 and IPv6.
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Wi‐Fi
Connecting to Wi‐Fi Network
On the LCD display, go to SettingsNetworkWi-Fi to turn on and configure Wi-Fi.
Figure 14: GVC3210 Add Wi-Fi Screen
Once Wi-Fi is turned on, GVC3210 will automatically start the scanning within the range. A list of Wi-Fi
networks will be displayed as scanning result. Tap on the SSID and enter the correct password information
to connect to the selected Wi-Fi network.
Follow the steps below for static IP usage under Wi-Fi environment:
1.
Tap on one Wi-Fi network in the scanned Wi-Fi list to bring up the dialog that shows signal strength,
security, password and option "Show advanced options".
2.
Select "Show advanced options". The dialog will show additional option "IP settings".
3.
In "IP settings", select Static IP, enter IP Address, Subnet Mask, and Defaultrouter for GVC3210 to
correctly connect to the network.
Wi‐Fi Protected Setup (WPS)
In order to connect the GVC3210 to a secure Wireless Network without selecting the network name and
entering the password, WPS can be used in two ways to perform this feature:
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
Push button WPS
On the Wi-Fipage, press the MENU key
on the remote control, and select "Push button WPS". Then,
look on your Wi-Fi Router to see if it has a WPS button. Once the WPS button is found, press it to establish
the connection with the GVC3210.
Figure 15: GVC3210 Push button WPS feature

PIN Entry WPS
On the Wi-Fipage, press the MENU key
on the remote control, and select "PIN Entry WPS".A PIN code
will be generated by GVC3210 and the user will need to enter it and register it in the “Wi-Fi Protected
Setup” page of the Wi-Fi Router.
Figure 16: GVC3210 PIN Entry WPS feature
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Add Network
The user can automatically connect the GVC3210 to the network using Wi-Fi by adding the network on
your GVC3210. To do so, Please, refer to the following steps:
1. Go to the Wi-Fi page and press the MENU key
on the remote control,then select "Add Network"
2. Enter the Network SSID.
3. Tap the security type that your network is using (None, WEP, WPA/WPA2 PSK, 802.1x EAP)
4. Enter the Password.
5. Click on “Save”.
Figure 17: GVC3210 Add network feature
Wi‐Fi Direct
The Wi-Fi Direct feature gives the ability to the user to connect the GVC3210 with another device
supporting Wi-Fi direct as well with no requirement of the Wi-Fi Router, and it is generally used for “file
transfer” between the two devices. At the same time, Wi-Fi Direct only works in 2.4G Wi-Fi mode.
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Figure 18: GVC3210 Wi-Fi Direct feature
Advanced Settings
On the Wi-Fipage, press the MENU key
on the remote control, and select "Advanced Settings". In this
page, the user can enable/disable “Network Notifications” and to set the “Wi-Fi frequency band” to Auto,
5GHz only or 2.4 GHz only.
Figure 19: GVC3210 Wi-Fi Advanced Settings page
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Wi‐Fi Display
Wi-Fi Display feature is used for screen stream mirroring of other devices in the GVC3210 via Wi-Fi.
Please refer to the following steps to display your device’s screen on the GVC3210 screen:
1. On the LCD display, go to SettingsNetworkWi-Fito turn on Wi-Fi.
2. Go to SettingsNetworkWi-Fi Display and enable Wi-Fi Display.
Figure 20: Wi-Fi Display feature
3. On the device you want to cast its screen, go to “Screen mirroring” feature page and enable
Wireless display.
4. The phone will show the GVC3210 in the devices list.Select the GVC3210.
5. On the GVC3210, select the display screen and the screen mirroring will start immediately.
Figure 21: Select display screen
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Blueto
ooth
On GVC
C3210, Bluetooth is enab
bled by defau
ult. Users could connect Bluetooth byy remote con
ntrol, send orr
receive files
to cellph
hone, or use Bluetooth sp
peaker and e
etc on GVC3
3210.
Pairing
g GVC3210w
with a Bluettooth Devicce
Before connecting
GVC3210
with other Blue
etooth device
e, users mustt pair them first. They will stay paired
afterwarrds unless they are manu
ually unpaired
d. To pair Blu
uetooth devic
ce:
1.
On the LCD display device, go to Settin
ngsNetworrkBluetoo
oth.
2.
Pre
ess
3.
button
n on the rem
mote control and
a select "S
Search for de
evices".
GV
VC3210 scans and displays the IDs off all available
e Bluetooth devices
in ra
ange. Once the Bluetooth
dev
vice shows up in the resu
ult, tap on it to
o start pairin
ng.
4.
Con
nfirm the passskey in the prompted me
essage (if an
ny). Or,if pas
sscode is req
quired, please
e refer to the
dev
vice's docum
mentation or contact
with the
t device ad
dministrator to obtain the
e passcode.
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
The exte
ernal speake
er provided with
w GVC321
10 is not pre--paired to GV
VC3210. If th
he user would like to use
external speaker via
a Bluetooth connection
w GVC3210
with
0, the user must
pair and
d connect it to GVC3210
y before usin
ng it for audio
o output.
manually
Conneccting to a Blluetooth De
evice
After paiiring successsfully, the dev
vice will be connected
to GVC3210 im
mmediately. Users
will se
ee this device
listed un
nder "Paired Devices". Ta
ap on
next
to the co
onnected dev
vice. Users w
will see option
ns "Rename"",
"Unpair"" and etc.
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Figure 22: GV
VC3210 Bluetoo
oth - Paired De
evice
If
the
connection
is
lost
between
the
Blueto
ooth
device
and
GV
VC3210,
go
to
LCD
menuS
SettingsN
NetworkBluetooth and
d click on th
he device na
ame under “P
Paired devic
ces” again to
reconne
ect.
Using Bluetooth
Remote Control
Users co
ould use GV
VC3210 Blue
etooth remote
e control tha
at comes with
h the GVC32
210 packaging to control
and con
nfigure a GVC
C3210. Whe
en the GVC3
3210 boots up
u for the firs
st time, a se
etup wizard will
w guide the
users to pair and con
nnect the rem
mote control to the GVC3
3210.
When th
he remote co
ontrol is conn
nected to GV
VC3210, use
ers will see
icon on the top status bar of the
LCD display device.
If the remote control is not paire
ed with the GVC3210
an
nymore (e.g., a factory re
eset is made
e), press OK
a number 5 button at th
he same time
e for about 4 seconds. This
will initiatte pairing pro
ocess on the
button and
remote control.
Note: The
remote control needs to be pllaced within the Bluetooth effective
e range, i.e., 10m from
GVC321
10.
If the user needs to pair
p a differe
ent remote co
ontrol to GVC
C3210, pleas
se follow the methods below:
emote contro
ol to GVC321
10 and both remote
contrrols can be u
used at the sa
ame time.
Connectt a second re
1. When remotte control A is
s paired and connected to
t GVC3210, press OK + 5 keys at th
he same time
for about 5 sseconds on remote
contrrol B to trigge
er pairing pro
ocess.
emote controls can be use
ed with GVC
C3210.
2. Now both re
e remote con
ntrol, Long press
OK+0 kkeys at the same
time forr
3. (Optional) If you wish to use only one
conds to trigger unpair process
on tthe remote control.
Or yyou can try this,
use the
about 5 sec
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desired rem
mote control to
t go to GVC3210 LCD Settings  Network  Bluetooth, Tap on
next to the other
connected remote, then click on
o "Unpair" to disconnecct and unpair it from the
GVC3210.
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:Please
e use the pro
oprietary facto
ory remote ccontrol that co
omes with th
he GVC3210 packaging.
---------------------------------------------------------------------------------------------------------------------------------------------------
Transfe
er Files with
h Bluetooth
Users co
ould transferr files, share
e contacts information wiith other Blu
uetooth porta
able devices after pairing
and con
nnection. A p
prompt for file transferring will be dis
splayed on GVC3210
LC
CD display device whenitt
receives
s the file tran
nsferring req
quest. Accep
pt the request to receive
e the file and it will be stored
underr
LCDA
Applications
sFileManag
gerInterna
alStorageBluetooth fo
older.
Using Bluetooth
Headset
Once the Bluetooth headset is connected
w GVC3210, it will auto
with
omatically usse Bluetooth
h headset forr
erated in Blue
etooth heads
set when therre is an incoming call.
calls.By default, the ringing tone will be gene
VPN Se
ettings
Users ca
an add VPN
N using differrent protocols (PPTP, L2
2TP/IPSec PSK,
L2TP/IP
PSec RSA, IPSec Xauth
PSK, IPS
Sec Xauth RSA
and IPSe
ec Hybrid RS
SA). Follow tthe steps bellow to set up
p VPN:
1.
Acc
cess GVC3210home scre
een, go to Ap
pplications
Settings
NetworkV
VPN.
2.
Tap
p on "Add VP
PN file" to acc
cess configu
uration page as shown be
elow:
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Figure 23: GVC3210
Add V
VPN Files Scre
een
3.
e the configu
urations, go back to VPN page, you
u will find the new VPN file you justt
Fill in and save
ded.
add
4.
Tap
p on the VPN
N file to open the validatio
on page as shown below:
Figure 24: GVC3210
VPN Validation
Scre
een
5.
Fill in correct us
sername and
d password to
o connect to VPN.
If GVC3
3210 is conn
nected to VPN
success
sfully, icon
will be shown in th
he top status bar; if the
co
onnection is failed, a pro
ompt box will pop up to re
emind users whether to rreconnect to VPN. If icon
displays in the
e top status bar,
b please check
whethe
er if your VPN configurattion is correc
ct.
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Table 8: GVC3210 VPN File Parameters
Parameters
Descriptions
Name
Fill in your company address or the server you are connecting to.
Type
Server Address
PPP Encryption
(MPPE)
Show Advanced
Options
DNS Search
Domains
Set to PPTP, L2TP/IPSec PSK, L2TP/IPSec RSA, IPSec Xauth PSK, IPSeXauth RSA
or IPSec Hybrid RSA.
Fill in the server URL or IP address.
Defines whether to use PPP encryption.
Check this option to display more options below.
Enter DNS search domain.
DNS Servers
Enter DNS server address.
Forwarding
Enter Forwarding Routes, for example, 10.0.0.0/8.
Routes
VLANSettings
Access GVC3210 home screen, go to ApplicationsSettingsNetworkAdditional Network
SettingsVLAN to configure VLAN settings on GVC3210.
Table 9: GVC3210 VLAN Configuration Parameters
Parameters
Descriptions
Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. Default value is 0.
Layer 2 QoS
Note:
802.1q/VLAN Tag
Please do not change the setting before understanding the VLAN's settings or
consulting with the network administrator. Otherwise, the device might not be able to
get the correct IP address.
Layer 2 QoS
802.1p Priority
Assigns the priority value of the Layer2 QoS packets. Default value is 0.
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LLDP Settings
Access GVC3210 home screen, go to ApplicationsSettingsNetworkAdditional Network
SettingsLLDP to configure LLDP settings on GVC3210.
Table 10: GVC3210 LLDP Configuration Parameters
Parameters
Descriptions
LLDP
Enable or disable LLDP. The default setting is disabled.
Layer 3 QoS for
This field defines the layer 3 QoS parameter for SIP packets. It is the value used for
SIP
IP Precedence, Diff-Serv or MPLS. The default value is 26.
Layer 3 QoS for
This field defines the layer 3 QoS parameter for audio packets. It is the value used for
Audio
IP Precedence, Diff-Serv or MPLS. The default value is 46.
Layer 3 QoS for
This field defines the layer 3 QoS parameter for video packets. It is the value used for
Video
IP Precedence, Diff-Serv or MPLS. The default value is 34.
802.1X Mode
Access GVC3210 home screen, go to ApplicationsSettingsNetwork802.1x.
By default, 802.1x is disabled. Selecting 802.1x mode to "EAP-MD5", "EAP-TLS" or "EAP-PEAP" to turn
on 802.1x. Once it is enabled, the user will be required to enter the identity and password to be
authenticated in the network.
Table 11: 802.1x Mode Parameters on GVC3210
Parameters
802.1x Mode
Descriptions
Allows the user to enable/disable 802.1x and configure 802.1x mode.
The default setting is disabled.
Identity
Enter the Identity information for 802.1x mode.
802.1x Password
Enter the MD5 Password for 802.1x mode.
CA Certificate
Upload the CA certificate for 802.1x mode.
Client Certificate
Upload the CA certificate for 802.1x mode.
Private Key
Upload the private key for 802.1x mode.
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CAME
ERA
Users co
ould set pres
set, configurre camera pa
arameters, sstart recordin
ng and make
e screenshots on camera
screen. There are 3 ways to acce
ess camera screen:

Click
k on

Pres
ss key

Sele
ect
icon on hom
me screen.
on the rem
mote control.
o home scre
on
een to access
s Application
ns,then click on
10 camera sc
creen has the following options:
GVC321

Pres
ss recording button on the remote control to start or stop local recording.

Pres
ss the red sh
hortcut button
n on the remote control to
o edit preset.

Pres
ss the yellow
w shortcut button on the remote
control to edit ima
age parametters such as scene, white
bala
ance, etc.

Pres
ss the blue sshortcut butto
on on the rem
mote control for screensh
hot.

Pres
ss digit key on
o the remote
e control to apply
a pre-c
configured prreset.
Figure 25: GVC3210 Ca
amera Screen
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Preset
Add Preset
Users can create and save maximum of 24 camera presets, with each preset storing the camera position
and focal length. Follow the steps below to add preset:
1.
Access camera screen and press the red shortcut key on the remote control to access preset screen.
Figure 26: GVC3210 Add Preset Screen
2.
Select the preset window and press the blue shortcut key on the remote control to access the editing
screen.
3.
Adjust camera position and zoom in/zoom out using the remote control.
4.
On GVC3210 remote control, press "OK" key to save the preset, or press Back key
to cancel.
Edit Preset
To edit an existing preset, press the blue shortcut key on the remote control to access the editing screen to
edit. The created preset can also be renamed by pressing the yellow shortcut key on the remote control for
better identification purpose.
Delete Preset
Access the preset editing screen, select preset and press the red shortcut key on GVC3210 remote control
to delete it.
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Apply Preset
If you have already set preset on camera, you can apply preset via one of the following two ways:


Access camera screen and press the digital keys on the remote control to adjust camera to the preset.
Access preset screen and press the digital keys to switch to the corresponding preset, press the
yellow shortcut key to apply.
Initial Position
Users can also define a preset as initial position when the GVC3210 boots up fromLCD
menuSettingsPeripheralCamera, three options are available:

System default position: The GVC3210 will boot up at default camera position.

Position when power off: The GVC3210 will return to the last position before power off.

Custom: The GVC3210 will boot up at a custom position. When chosen, users will be redirected
to Preset settings page to set a custom preset.
Figure 27: Initial Position
Camera Parameters Configurations
Press the yellow shortcut key on GVC3210 remote control to bring out camera parameters setting screen
as shown below. Refer to the table below and configure the parameters using navigation keys on the
remote control.
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Figure 28: GVC3210 Camera Parameters Setting Screen
Table 12: GVC3210 Camera Parameters
Parameters
Descriptions
GVC3210 has 4 built-in modes as well as "Manual" for customization. When set to
"Manual", press "OK" key to access each setting toconfigurecontrast, saturation,
and brightness.
Picture Mode

Contrast: Higher value brings more distinct color contrast.

Saturation: Higher value brings deeper color.

Brightness: Higher value brings brighter color.
This is used to display accurate images. Users could set to "Manual" or "Auto".

When set to "Auto", the device will adjust parameters automatically according
to the current environment.
White Balance

When set to "Manual", the device will disable "Auto" mode. Press "OK" key to
access manual setting screen, and adjust red or blue gain manually for better
white balance.
Denoise
AC Frequency
Users could set to "off", "low", "medium" or "high". Higher reduction level brings less
image noises.
Users could set to 50HZ or 60HZ.
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PERIPHERAL
External USB Device
GVC3210 USB interface could be connected with a USB mouse, a USB keyboard, or a USB storage
device.
UsingUSB Mouse/Keyboard
When a USB mouse is plugged into GVC3210, users could see the cursor on the screen, move the cursor
to perform operations. When a USB keyboard is plugged into GVC3210, users could use GVC3210
remote control to navigate to an input interface, and click on the keys on the keyboard to check if it is
installed successfully.
UsingUSB Storage Device
To connect and access USB storage device:
1. Insert USB storage device intone of theGVC3210 USB ports.
2. It will take a few seconds for GVC3210 to prepare the connection.
3. Once it is installed successfully, the USB storage icon will show up on the status bar. Users could go to
GVC3210 LCDApplicationsFileManagerUSB to access and manage your data.
4. Users could view, copy and paste files by using the USB storage device.
Micro SD Card
1.
Insert your Micro SD card into Micro SD card slot at the back of GVC3210. Please make sure the
Micro SD card is inserted with right direction on GVC3210.
2.
It will take a few seconds for GVC3210 to prepare the connection. Then, the Micro SD card icon will
show up on the status bar.
3.
To access the Micro SD Card, go to GVC3210 LCDApplicationsFileManagersdcard. Tap on
it to access and manage your data.
--------------------------------------------------------------------------------------------------------------------------------------------
Note:
The external Micro SD card must be plugged in if the users would like to record calls and the recording files
will be automatically saved in the external Micro SD card. It is recommended to useaMicro SD card with
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largecapacity for call recording purpose.
--------------------------------------------------------------------------------------------------------------------------------------------
Microphone and Speaker
GVC3210 is equipped with a built-in microphone.Alternatively, you can connect external audio devices to
GVC3210 as audio input/output sources.
If the external speaker supports Bluetooth, users could also pair and connect the speaker to the GVC3210
via Bluetooth. This will provide better mobility and make cabling easier when deploying the GVC3210
conference system in your conference room.
When there are multiple audio devices connected to the GVC3210, the users could configure the audio
device
priority
from
LCD
MenuSettingsAudioAudioPriority,
or
from
web
UIDeviceControlAudioControl: “Audio Device”. Please refer to more details in “Audio Device”
section.
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MAKING PHO
ONE CAL
LLS
Account
GVC321
10comes with one IPVide
eoTalk account, supportts one config
gurable SIP a
account registration, one
H.323 account
and one BlueJe
eans accoun
nt.Please en
nable the IP
PVideoTalk a
account, or register SIP
account to a SIP se
erver before making calls. The follow
wing figure shows
the S
SIP account is registered
sfully (accoun
nt icon is gree
en). This displays on the left side of th
he top statuss bar on yourr LCD display
success
device.
Figure 29: GVC3210 SIP
S Account
Dial Sccreen
Once the account iss registered successfully,
users could
d use one of the following
g 3 ways to bring up dial
ng calls.
screen to start makin

Pres
ss the DIAL icon

On the
t LCD disp
play device, click
on icon

On the
t LCD disp
play device, click
on Appllications and
d select
in th
he lower rightt corner of th
he remote control.
on hom
me screen.
t bring up d
to
dial screen.
Enter digits in the d
dial-up box. If
I the digits or the letters
s for the dig
git match con
ntacts and call
c history in
10, a dropdown list of numbers will be
e displayed. For example
e, entering 5 (JKL), 6 (MNO), 4 (GHI))
GVC321
and 6 (MNO)
will display
“564
46” or “john”” if contact "john" exists
s. The matcching charac
cters will be
highlightted in red.
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Figure
e 30: GVC3210 Call Screen

Pres
ss the red sh
hortcut key on
o the GVC3
3210 remote control to bring up call mode
setting
g screen, sett
call mode to Call or IP call.


Pres
ss the yellow
w shortcut key
y to set call type
to Audio
o or Video.
Pres
ss the blue shortcut key to switch account am
mong SIP ac
ccount, H.32
23 account, IPVideoTalk
acco
ount and Blue Jeans account.

Click
k on "Cancel" icon on the
e screen, or press
kkey on the re
emote contro
ol to cancel th
he call.
Dialing
g a Number Directly
1.
Ope
en the dial sc
creen.
2.
Use
e the remote
e control keyb
board to ente
er digits, or click
the inpu
ut box to ente
er digits using the popoutt
softt keyboard.
3.
Pre
ess
on the remote conttrol to dial ou
ut, or move th
he cursor to the icon
on dia
al screen and
clic
ck it to dial ou
ut.
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
GVC
C3210 allows
s users to prress # key as
a SEND key
y. This beha
avior can be disabled via
1. By default,
optio
on "Use # as
s Dial Key" in
n web GUISIPAccounttCallpage.
2. Whe
en entering in
nitials or full spellings of a name thatt exists in the
e contact, thiis contact will show up in
the dropdown
lis
st. For examp
ple, if the use
er inputs Am
my by pressin
ng the corresponding digits "2" (ABC),
"6" (MNO),
"9" (W
WXYZ) on th
he remote co
ontrol, Amy's name and number
will b
be displayed in the list if itt
exists in the contact, users can
c select it to
t dial out.
---------------------------------------------------------------------------------------------------------------------------------------------------
Redial
Users ca
an dial out th
he last dialed
d number if th
here is dialed
d call log. Ac
ccess the dia
al screen, an
nd then press
"#" key or
on the
e remote con
ntrol to dial out.
Dialing
gaNumber via
v Contact
Follow th
he steps belo
ow to dial a number
via Contacts.
1.
On the LCD display device, access Contacts by tapp
ping on butto
on
2.
Nav
vigate and se
elect in the contacts
entries using the
e remote con
ntrol navigatio
on keys.
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3.
Pre
ess
on the
e remote con
ntrol to dial out.
Dialing
g a Number via Call Hisstory
1.
On the LCD dissplay device, access App
plications on home screen
n and accesss call history
y by selecting
the icon
2.
e LCD will display all calll history type
es. Navigate in the call history list by selecting the call history
The
cate
egory. Selecct the call history entry yo
ou would like to dial out.
3.
Pre
ess
on th
he remote co
ontrol to dial out.
Direct IP
I Call
Direct IP
P Call allows GVC3210 and
a another VoIP
device to talk to each other in a
an ad-hoc fas
shion withoutt
a SIP prroxy. Direct IP calls can be
b made if:


Both
h GVC3210 and
a VoIP phone have pu
ublic IP addre
esses, Or
Both
h GVC3210 and
a VoIP ph
hone are und
der the same
e LAN / VPN using private
e or public IP
P addresses,
Or

NAT
T is disabled or GVC3210
0 NAT is disa
abled.
vices can be
e connected through
a router using pu
ublic or priva
ate IP addressses (with ne
ecessary portt
Both dev
forwarding or DMZ).
e a direct IP call, please follow
the ste
eps below:
To make
1.
Acc
cess the dial screen on GVC3210
LC
CD.
2.
Pre
ess the red sh
hortcut key on
o the remote
e control to bring
up call mode setting
g screen, sett the mode to
"IP Call".
3.
Input the targett IP address. For example, if the targ
get IP addres
ss is 192.168
8.124.123 an
nd the port is
62, input the following: 19
92*168*124*123#5062
506
The
e * key repres
sents the dott (.) and the # key repres
sents the colo
on (:).
4.
Pre
ess the yellow
w shortcut ke
ey on the rem
mote control to select "Au
udio Call" or "Video Call"..
5.
Pre
ess
on the
e remote con
ntrol to dial out.
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Paging/Intercom
Before placing paging/intercom, please make sure the callee has paging/intercom enabled so that it
cananswer the paging/intercom call automatically. To make paging/intercom call:
1.
Access the dial screen on GVC3210.
2.
Enter the number to dial followed by *74. Please refer to Call Featuresfor more details.
3.
Press the yellow shortcut key on the remote control to select "Audio Call" or "Video Call".
4.
Press
on the remote control to dial out.
Answering a Call
When the device is in idle and there is an incoming video callmade by SIP or IPVideoTalk account, the
device will show the call screen as below:
Figure 31: GVC3210 Single Incoming Call Screen
If the incoming video call is made by H.323 account, the call screen will display as bellow:
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Figu
ure 32: GVC3210 Single Incom
ming H.323 Ca
all Screen
Select "V
Video Answe
er" or “Pick up” to answerr the call with
h both video and audio, "A
Audio Answe
er" to answerr
the call with
w audio on
nly, or "Rejec
ct" to reject the
t call.
Call Ho
old
During an
a active call, press HOLD button
to put the call on hold..

On the
t LCD disp
play, click on
to resume the call.

On the
t LCD disp
play, click on
or press
on the
e remote con
ntrol to end th
he call.
t screen will
w not displa
ay remote vid
deo when the
e call is on ho
old.
If the current call is a video call, the
Mute Local
Aud
dio
During an
a active calll, press the MUTE butto
on
to mutte the call, press
the buttton again to
o unmute the
call.
Call Re
ecording
During an
a active call, users could record the
e video to the
e external Micro SD card
d plugged intto GVC3210.
Once re
ecorded, userrs can view the
t recorded
d video in Re
ecorder appliication, and download the video from
web UI
Maintenan
nceRecord
ding. For mo
ore details, pllease refer to
o the chapter Recording
g.
1.
Durring an active
e call, press the recordin
ng key
on
n the remote
e control. A re
ed Rec icon will show up
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on the upper lefft of the screen.
2.
The
e recording ffiles will be saved
to the configured ssave path au
utomatically w
when the ca
all is finished.
Use
ers could also press
on the remote control to stop recording anytime.
DND (Do Not Diisturb)
When DND
is on, th
he incoming calls to GV
VC3210 will be
b blocked without
ringing. Users co
ould see the
blocked calls in call history. Onc
ce it is enable
ed, the DND
D icon
be displayed in the status
will b
bar on th
he top of the screen.

Whe
en GVC3210
0 is in idle screen, users can
c press

Whe
en GVC3210
0 is in an acttive call, users could turn
n on/off DND
D in call scree
enMORE options.
This
button on the remote co
ontrol to turn
n on/off DND.
will not
n affect the
e current calll, and it will ta
ake effect starting from the next incoming call.

At any
a time, use
ers could log
g in GVC3210 web UI an
nd click on “DND” on the
e top tool ba
ar of the web
page
e to turn on/tturn off DND
D.
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
After ena
abling DND mode during
g a conferenc
ce, the DND mode will re
emain effectivve after the call
c is over.
---------------------------------------------------------------------------------------------------------------------------------------------------
Missed
d Call
When th
here is a misssed call, the
e call icon
on hom
me screen will
w show the number of missed
calls.
Once ac
ccessed the dial
d screen, the
t reminderr icon will dis
sappear.
Call Fo
orward
Call forw
ward (Uncond
ditional/No Answer/Busy/
/Time Based
d)can be set up from web
b GUI.Log in GVC3210
web GUI and go to SettingsSI
IPAccount
Call. For de
etails, please
e refer to "GV
VC3210 Adm
ministration
Guide".
Remotte Camera
a Control in Call (FECC)
During th
he video call, if the local party
(GVC3
3210) and rem
mote party su
upport FECC
C, the remote
e camera can
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be controlled on the GVC3210.
Here is how to use FECC on the GVC3210 to control remote party’s camera:
1. Make sure the GVC3210 and the remote party support FECC and it’s enabled on both parties. For
GVC3210, FECC setting is under web UISettingsAccountSettingsCodec: “Enable FECC”. If
the remote party is another vendor’s video device, please check the documentation from the vendor to
enable FECC.
2. Establish video call between GVC3210 and the remote party.
3. On the GVC3210 remote control, press the camera button
and the following prompt pops up on
GVC3210 display device.
Figure 33: FECC – Remote Camera Control
4. Use UP/DOWN/OK navigation keys on the GVC3210 remote control to select the remote party, e.g.,
GVC-LAB in the above figure. This will bring up camera control interface.
5. On the GVC3210 remote control, press the navigation keys and zoom in/zoom out buttons on trackpad
to adjust remote camera.
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IPVID
DEOTAL
LK CONF
FERENCE
Device
e Layout
GVC321
10 supportsIIPVideoTalkc
conference anditcanbe the host to initiate a cconference or
o join otherr
conferen
nces as a me
ember.
an connect ttwo HDMI ou
utput devices
s for confere
ence. HDMI 1 interface iss the primary
y outputwhen
Users ca
plugging
g in the two HDMI
display
y devices. Th
he device connected to HDMI
1 interfface will disp
play local site
by defau
ult while othe
er devices au
utomatically display
the re
emote site.
During a conference
e, user can tap on
button
on G
GVC3210 rem
mote control trackpad to
o go back to
HOME screen,
with tthe conferen
nce video dis
splayed in the
e background
d.
Initiatting Confe
erence
The conference can be initiated in
i multiple ways:

From
m Call Scree
en:
1. Access the call
c screen, enter
the num
mber in the te
ext box or se
elect the mem
mber from th
he list below.
2. Press

o the remote control or click
on
on butto
on
on the scre
een to dial ou
ut.
From
m Schedule
e:
For more detailss, please refe
er to section Schedule.
Answe
ering an Incoming Call in Co
onference
You can
n specify ho
ow your GVC
C3210 hand
dles incomin
ng calls. Dep
pending on your configu
uration, yourr
GVC321
10 answers a call automa
atically or pro
ompts you to
o answer a ca
all manually:

Log in GVC32
210 web GUI
and go
o to Setting
gsIPVideo
oTalkAccountCallpag
ge, and sett
hen idle" opttion to "Yes"". All incomin
ng calls will be
b answered
d automatica
ally. If it is an
"Autto-answer wh
IPViideoTalk call to join a con
nference, it will
w be answe
ered with vide
eo as well.

If "A
Auto Answer when
idle" is
s set to “No”, users will ne
eed to select to answer w
with video manually, audio
or re
eject the call using the re
emote control on the LCD
D prompt.

If the
e conference
e host answe
ers the call, the
t caller willl join into the
e current activve conferenc
ce.
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Conferrence Man
nagementt
The follo
owing figure shows a 3-w
wayIPVT conference:
IPVT Conferen
Figure 34: GVC32103-Way
nce
On the bottom of th
he call scree
en, users will
w see a listt of icons fo
or menu opttions. This menu
will be
n if there is no
n operation
n in 5 seconds. Press an
ny key to briing up the menu
options
automattically hidden
again.
e the function
ns for each ic
con.
Here are
Tablle 13: GVC3210
0IPVT Call Scre
een Bottom Me
enu Icons
Icons
Na
ame
Add Member
Rec
cord
Definittions
Access dia
al screen and
d add more numbers
to jo
oin conferenc
ce.
Start/Stop Local/Cloud
d recording the ongoin
ng conference. The
recording files will be sa
aved to the connected
Miicro SD card or USB.
Control vid
deo and aud
dio for confe
erence memb
bers. It inclu
udes the
following options for ea
ach party:
Confe
erence
Con
ntrol
- The selected parrty will not be
e heard by otther parties.
- The selected parrty will not he
ear other parrties.
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- The video call with the selectted party will turn into aud
dio call.
If the
e user clickss on this icon again, a video invitation will be
sentt to this party
y. The party has
h to accep
pt the video request
in orrder to see th
he video aga
ain.
- Suspe
end video fro
om the video party. Click on it again to
resu
ume video.
- Pre
event the GV
VC3210 from uploading lo
ocal video sttreaming
to IPVideoT
Talk server during
an IPV
VT conferencce.
Adjust the layout for the
e video display for video call.
The layout optionsmigh
ht vary depen
nding on how
w many video
participants
s are in the call,
how man
ny HDMI outtputs are con
nnected
Lay
yout
and whethe
er presentation is turned on or not.
For examp
ple, in a two-w
way video ca
all on GVC32
210 which ha
as one
HDMI output connected
d, after press
sing “Layout”” icon, users will see
options “Av
verage”, “PO
OP” and “PIP””
Ho
old
Pause/resu
ume confere
ence. Once the confere
ence is paus
sed, the
device will stop sending
glocal video//audio to the remote partiies.
Turn on/offf presentation.
HDMI IN must
be plug
gged in first. When HDMI IN is plugg
ged in to
GVC3210, after the use
er selects “P
Presentation””, the user ca
an select
mode “Auto
o” or “PC” to display pres
sentation.

Presen
ntation Mod
de: Auto
The GV
VC3210 thatt shares pre
esentation wiill send dual stream.
The oth
her participants will receive two streams and can select to
display
y both presen
ntation + video at the same time. If the other
Presentation
particip
pants do nott support BF
FCP, the GV
VC3210 thatt shares
presen
ntation will only send presentation stream and
the
particip
pant can sho
ow presentatiion.

Presen
ntation Mod
de: PC
The GVC3210
th
hat shares presentatio
on will onlly send
presen
ntation strea
am, no loc
cal video stream.
The other
particip
pants only se
ee presentatiion.
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Bring up more
options. The options
s include:

Call de
etails
Display
y call details such as vide
eo packet losss rate, video
o bit rate,
video frame
rate, video
codec
c, video reso
olution, audio
o packet
loss ra
ate, audio bitt rate and au
udio codec for
fo both send
ding and
Mo
ore
receiving parties.

Open Dial
D Keyboa
ard
To ente
er DTMF durring the call.

Meetin
ng info
Display
y all the inforrmation abou
ut the call.
End conferrence and go
o back to hom
me screen.
End

If the remote pa
arty is also aGVC3210, you
y can presss the camerra key
on the remo
ote control to
conttrol EPTZ de
evice for the remote
party
y.

Users could pre
ess the red//blue/yellow shortcut key
ys on the remote contrrol to input DTMF, view
d view status.
notiffications and

Duriing an active
e conference
e call, if there
e isan outgoiing call failed
d or a memb
ber hanging up,
u there will
be a prompt bo
ox on the lefft side of th
he conferenc
ce screen sh
howing notifiications. The
e notification
prom
mpt will be hiidden automatically if the
ere is no new
w notification in 2 secondss.

On the
t right side
e of the vide
eo conference screen, us
sers can see
e member sta
atus such as
s audio/video
calls
s, or whetherr if the call is being muted
d.
Table 14: GVC3210 Conference
Me
ember Status Descriptions
Icons
Desc
criptions
The current line is
i in an audio
o call.
The current line is
i in a video call.
The current line is
i being mute
ed.
The current line is
i not connec
cted.

On the
t upper lefft side of the video conferrence screen
n, users can see an icon
to indicate network
unsttable conditio
on, which means the current network condition is not good e
enough for th
he video call
usin
ng the selecte
ed resolution
n/bit rate.
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Invite Memberss to Confe
erence
Users co
ould use one
e of the follow
wing ways to
o add membe
ers:

Acce
ess the dial screen by clicking on the ADD ico
on
on conference screen. The
en, enter the
num
mber to dial out. Once the member answers the call, it willl be conneccted into the
e conference
auto
omatically.

Whe
en GVC3210
0 is on conferrence screen
n, press on th
he remote
control to acces
ss the call
scre
een. Then, enter the num
mber to dial out.
o Once th
he member answers
the call, it will be
b connected
into the conferen
nce automatiically.

The member callls the conferrence numbe
er. If the host answers the call, the member
will be
b added into
omatically.
confference auto
Conferrence Con
ntrol
Tap on
to makke operations
s such as mute, disable sound, cam
mera control and suspend
d video. The
nce control sscreen is as shown
below
w:
conferen
Figure 35: GVC
C3210 Confere
ence Control Sc
creen
1.
e Up/Down navigation
ke
eys on GVC3
3210 remote control to se
elect conferencemember..
Use
2.
Use
e Left/Right navigation keys
on GVC
C3210 remotte control to make opera
ations, press
s"OK" key to
con
nfirm the ope
eration, press
s "OK" key ag
gain to cance
el,e.g.tap on to mute
one mem
mber and the
icon
n will turn to tap on itagain to restore..
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
Users co
ould press th
he shortcut ke
eys on GVC3
3210 remote
e control on conference
ccontrol screen
n to mute all,
block all or suspend videos.
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Pause Conference
The video will be stopped if the conference is paused. You will not see the video view of the members and
the other members will not see your video either.
--------------------------------------------------------------------------------------------------------------------------------------------
Note:
The presentation will be displayed normally when the conference is paused.
--------------------------------------------------------------------------------------------------------------------------------------------
Custom PIP
During a video conference, users can customize screen layout when using multiple connected HDMI
outputs, to specify particular video feeds to be displayed on each screen.

Under GVC CallscreenLayoutPIP, users can choose which video feed to be selected.
Figure 36: Select Video Feed

Once users choose Custom option, a window will show in order to customize the layout and the
video feeds for each HDMI output.
Figure 37: Layout Customization for multiple HDMI Outputs
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
A selection window for the available monitors will pop up, in order to select which output will
display the video streaming for the feed selected in previous step (In this example “Local” feed will
be displayed on “HDMI 1 Output Screen”).
Figure 38: Choose HDMI Output
Presentation Sharing
GVC3210 supports dual stream video, with the presentation sharing function, you can connect HDMI input
devices such as a computer, or a DVD player to GVC3210, and share the HDMI input sources with remote
parties while he can still view the local video.
The following figure shows 3 TVs used for GVC3210. The one on the top shows presentation, the two on
the bottom show remote party video.
Figure 39: GVC32103-Way Conference with Presentation
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---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
1. When HDMII IN interface
e is connecte
ed, GVC3210
0 will only diisplay the de
evice connec
cted to HDMI
IN port.
2. Users could also press PIP
P button
on GVC32
210 remote control
to cha
ange video display
layoutt.
This will brin
ng up the sam
me options as
a pressing iccon
on the bottom m
menu.
---------------------------------------------------------------------------------------------------------------------------------------------------
Conferrence Reccording
During a video con
nference, re
ecording fea
ature is supported on the
GVC321
10, including
g video and
ation shared by GVC3210, or IPVideo
oTalk WebRT
TC clients.
presenta

If Au
uto presentattion mode turns on, only the presenta
ation is recorrded.

If PC
C presentatio
on mode turn
ns on, the pre
esentation and local vide
eo stream are
e recorded.

If presentation mode
turns offf, dual video
o streams are
e recorded.
During conference,
a new optio
on of cloud recording iss added to allow
users tto control re
ecording, the
recording can be don
ne from GVC
C screen or Web
W UI as sh
hown below:
Figure 40: Web UI Conferrence Recordin
ng
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For more
e details abo
out local reco
ording, pleas
se refer to Re
ecording.
For more
e details abo
out cloud / IP
PVideoTalk re
ecording, ple
ease refer to the chapterS
Start Cloud Recording.
1. Pres
ss
on the GVC32
210 remote control or th
he recording
g icon
on bottom menu
to startt
reco
ording.
2. The recording files will be sa
aved to the configured save
path au
utomatically w
when the call is finished.
o press
Users could also
o the remote control orr the recordin
on
ng icon
to stop
on bottom menu
reco
ording anytim
me.
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
It is stro
ongly recom
mmended to usea MicroS
SD card or USB storag
ge device wiith largecapa
acity for call
recording purpose.
---------------------------------------------------------------------------------------------------------------------------------------------------
Call De
etails
Users co
ould view au
udio and vide
eo details of the
t conferen
nce members
s. On the con
nference scrreen, click on
and
d select "Call Details" to check
the dettails.
Figure 41: GVC3210 Calll Details Screen
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Participants Lisst
Users co
ould check all
a participants in the currrent IPVideo
oTalk meeting
g. If the mee
eting host do
oes not allow
the partiicipants to ch
heck all mem
mbers, the pa
articipants ca
annot see all members in the meeting
g.
During IPVideoTalk meeting, clic
ck on “More
e”
then
n click on "Participants L
List". GVC3210 will show
cipants in the
e current IPV
Videotalk mee
eting, including all participants with alll types of clients.
all partic
Figure 42
2: GVC3210 Pa
articipants List
Open Dial
D Keyb
board
Users ca
an send DTM
MF during a conference
using
“Open Dial Keyboa
ard” function.
1. On GVC3210
re
emote control, press the red
r shortcut key, or click on MORE button
s
select "Open
Dial Keyboard" o
on the conferrence screen
n to bring up the DTMF in
nput screen.
2. Pres
ss the digital keys on the remote conttrol to input D
DTMF. Press
tocancel the operatio
on if needed.
Note: Th
he GVC3210
0 can join a locked meetting with a PIN
P Code by using “Open
n Dial Keybo
oard” to inputt
the PIN Code followe
ed by #.
End Co
onference
To end the
t conferen
nce, tap on END
button
or press key
o GVC3210
on
0 remote con
ntrol to eitherr
“Exit Conference” orr “End Conference”. If GV
VC3210 is the
e conference
e host:
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-
Select “Exit co
onference” so
s thatthe GVC
host w
will leave the conferencce itself while the IPVT
nference will still be goin
ng on. The conference
ca
an be ended
d by WebRTC host or ad
dmin through
con
web portal afterwards.
Select “End conference” so
o that the IPV
VT conferencce will be ended and all tthe other parrticipants will
ed from the IP
PVT server.
be disconnecte
onference me
ember hangs
s up the call, it will be dissconnected frrom the confference, but other parties
If the co
in the co
onference will stay in the conference.
Figu
ure 43: End Co
onference
Powerr Off Durin
ng a Confe
erence Ca
all
During the meeting, if the user prresses Powe
er ON/OFF b
button, a new
w dialog will be
b prompted that allows
e the curre
ent conferenc
ce and shutd
down GVC32
210 immedia
ately. Choose
e “Power off” to end the
user to end
conferen
nce call and power off the
e GVC3210 immediately,, or choose “Sleep” to go
o on sleep mo
ode, or
choose “Reboot”
“
to end
e the confference and reboot
the de
evice.
Figure 44:
4 Power Off During
a Call
IPVide
eoTalk Ap
pplication
IPVideoT
Talk applicattion provides
s an interfac
ce for the use
er to manage
e this service
e on the GV
VC3210, e.g.,
view entterprise direc
ctory contactts, check and
d reply to no
otices from IP
PVideoTalk sserver as we
ell as change
IPVideoT
Talk
setttings.
Th
he
LCDA
Applications
sIPVideoTa
alk
user
can
access
IPVideoTalk
applicattion
from
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Figure 45: GVC3210 IPVideoTalk Application
Contacts
The contacts are managed centrally in the server side. Users can access by selecting “Contacts”.
Figure 46: IPVideoTalk ApplicationEnterprise Directory

In Contacts, the users can view account status: online -

Users can also view Contacts types:
, offline -
a. Group.
b. Regular contacts with name, phone number, Email address etc.
c. Public GVC3210 Device with an IPVideoTalk ID.

Select an entry in the directory and press the Green Call button
on the GVC3210 remote control
to call this contact.
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
Press the red shortcut key on the GVC3210 remote control to refresh the directory.

Press the yellow shortcut key on the GVC3210 remote control to search contacts in the directory.

Press the blue shortcut key on the GVC3210 remote control to select entries and make a batch call to
multiple contacts in the directory.
Figure 47: IPVideoTalk ApplicationEnterprise Directory: Batch Call
Notices
In the IPVideoTalk application, any incoming messages from the server side will be displayed in “Notices”.
In the following figure, “2” indicates the number of new message and “3” indicates the number of total
messages.
Figure 48: IPVideoTalk ApplicationNotices
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Click on “Notices” to access the messages. Use the navigations keys/OK keys on the GVC3210 remote
control to select and read the messages. For the messages that requires user’s reply, a prompt will pop up
for the users to make a selection.
Figure 49: IPVideoTalk ApplicationNotices: Message Prompt
When IPVideoTalk plan is about to expire or already expired, a message will appear on the bottom of
GVC3210 LCD home screen. Press yellow short key to view message details.
Also, detailed information is on GVC3210 LCD
menuApplicationsIPVideoTalkapplicationNotices.
If there are new incoming messages for the IPVideoTalk account, users will see indicator icon
on the
top status bar. Also on the upper right corner of the IPVideoTalk application icon in Application menu,
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users will see the number of new messages displayed.
Figure 50: Message Indicator for IPVideoTalk Application
Settings
In the IPVideoTalk application, click on “Settings” to configure “Account Active” and “Display Name” for the
IPVideoTalk account on GVC3210. The users could also click on “Device Code”, “Current plans”,
“Business” for more plan details. Besides, current IPVideoTalk version information will be shown under
“Application Information”.
Figure 51: IPVideoTalk Account Settings
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Join an IPVideoTalk Meeting
Users can join an IPVideoTalk meeting by dialing the host GVC3210’s IPVideoTalk ID or meeting ID.
Please note only after meeting starts, GVC3210 can use this method to join the conference as a
participant.

Dialing host GVC3210’s IPVideoTalk ID to join an active meeting

Dialing meeting ID to join an active meeting.
Busy Tone Responses
Please note GVC3210 can only join one IPVideoTalk meeting at one time.
Note that a specific busy response messages rather than SIP 486 busy error prompt on IPVideoTalk
dialing interface when trying “The number you dialed is hosting another meeting”. Host GVC cannot be
added as a participant of another IPVideoTalk meeting.
Figure 52: Busy Tone when the Callee is the Host of another Meeting
“The number you dialed is joining another meeting”. Participant GVC of an active IPVideoTalk meeting
cannot be added to another meeting.
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Figure 53: Busy Tone when the Callee is already a Meeting's Member
Manually Start IPVideoTalk Tip
If a meeting is scheduled from IPVideoTalk Web Portal, then the meeting will sync to host GVC3210 device
LCDSchedule interface. There will be a prompt message “You are about to manually start a
pre-scheduled meeting. If you start this meeting the original scheduled meeting date and time will be
voided” when pressing CALL button on remoter to start the meeting manually before or after scheduled
time.
Figure 54: Manually Start Scheduled Meeting
For more information about your IPVideoTalk services, settings, how to manage accounts and schedule
meetings, please check IPVideoTalk user manual from http://www.ipvideotalk.com
Hand Down/Up in IPVideoTalk Meeting
If GVC3210 joins an IPVideoTalk meeting as a participant and the host is any WebRTC client, the
participant could click on button
on GVC3210 LCDCall screen to raise hand to attract attention from
host thathe/she wants to be unmuted or needs any help.
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Figure 55: Hand up - IPVideoTalk
sed hand stattus of GVC32
210 participa
ants could be
e checked fro
om Participan
nts List on Ho
ost WebRTC
The rais
Client, as
a shown in b
below figure
Figu
ure 56: Particip
pants list
The rais
sed hand cou
uld be put do
own by participant itself or WebRTC host.

Participant GVC3210
could hand dow
wn itself by clicking
on bu
utton
again.
Figure 57:
5 Hand down - IPVideoTalk

WebRTC Ho
ost could putt down GVC’s hand.
Figure 58: Hand down by H
Host - IPVideoT
Talk
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Stop Sh
haringLocall Camera
WebRTC
C host can sstop the cam
mera feed of a GVC atte
endee to prev
vent it from uploading its
s local video
streamin
ng to IPVideo
oTalk Server.
Figure
e 59: Stop Camera Sharing
Stop Video Upload
dIcon
Under GVC3210
LC
CDCall ScreenConff Control, ussers could prevent the G
GVC3210 fro
om uploading
local vid
deo streamin
ng to IPVide
eoTalk serve
er during an
n IPVideoTalk meeting by
b clicking on
Otherr
participa
ants will not rreceive any video
stream
ming from thiss GVC3210, and it will sw
witch to 1-wa
ay video.
Figure 60: Stop Video
o Uploading
Start Clloud Record
ding
During an
a IPVideoTa
alk meeting/w
webinar, a ne
ew option is added
underr Call Screen
n of host GVC
C to allow
users to control cloud recording.
ecording, use
ers could clic
ck on “Recorrd” button under host GVC3210 LCD  Call
To start//stop cloud re
screen, or press
shortcut ke
ey on remote
e control:
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Figure 61 : Start Cloud Recording
There will be an icon
shown on the left upper corner of host GVC as well as all other participants
to indicate the cloud recording is in progress, the screen and record button will also show as follow:
Users can at any time stop the recording by clicking the record button and press:
Users could log in to IPVideoTalk Enterprise web portal  Recordings page to View/Download/Delete
the recordings for the cloud meetings/webinars:
Figure 62 : IPVideoTalk Recordings
Note: There are some prerequisites to enable cloud recording features on GVC3210:

GVC3210 needs to be linked with an IPVideoTalk enterprise account.

The subscribed IPVideoTalk plan should include cloud recording support and adequate cloud
storage space for recording. Please refer to IPVideoTalk website or User Manual for the latest
plan information.
Schedule
Schedule feature allows users to set a specific time to host a conference in advance, with conference
reminder and members.
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Figure 63
3: GVC3210 Schedule Screen
o of the wa
ays below to access sche
edule confere
ence screen:
Follow one

On the
t home scrreen, click on
n CONFERE
ENCE button

On the
t home scrreen, click on
n APPLICAT
TION button
and se
elect

Users will see th
he scheduled
d conference
es (after the current time
e) in the sche
edule screen
n. Select one
confference entryy to view details.
Note:
Conferences that ha
ave been held
d in the past will not be d
displayed in the
t schedule
e screen.
View Co
onference Details
Users could
view scheduled
conference
details
after the currentt time. Sele
ect one conference and
press"OK" key on GV
VC3210 rem
mote control to
t view confe
erence details.
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Figure 64: GVC3210 Confere
ence Details Sc
creen
Add Sch
heduled Conference
Follow th
he steps belo
ow to add a scheduled co
onference:
1.
On the home sccreen, selectt
2.
emote contro
ol, press the blue shortcu
ut key to crea
ate a new con
nference.
On GVC3210 re
to ac
ccess schedule screen.
Figure 65: GV
VC3210 Add Conference Scrreen
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3.
Fill in conference name, members, start time, conference duration and etc.
4.
Press the yellow shortcut key on the remote control to save the scheduled conference.
Table 15: GVC3210 Add Conference Parameters
Parameters
Descriptions
Related Account
Choose the related account for the conference.
Subject
It is used to set the conference name to identify this conference.
Members
Click onbutton
to access the Add Member screen. Users can add one member
or a group of members. Press the yellow key on the remote control to save and go
back to schedulescreen. Up to 8 members can be added.
Start Time
It is used to configure the start time of the conference.
End Time
It is used to configure the end time of the conference.
Remind Time
It is used to configure whether to remind users in advanced. A prompt dialog box
will pop up on GVC3210 screen 10 minutes before the conference starts.
Conference
preset
It is used to select a camera preset when the scheduled conference starts, the
GVC3210’s camera will be automatically placed to the preset position. Click on
Conference preset and select “Custom” to be redirected to preset setting interface
to configure and set a preset. Default is “Not set”.
Users could selectrecurring for the scheduled conference, to repeat the
conference depending on the chosen option. The recurring options are:
Recurring

One-time event

Daily

Every Weekday (Mon-Fri)

Weekly

Monthly (by week)

Monthly (by day)

Yearly

Custom
Edit Scheduled Conference
Follow the steps below to edit scheduled conference:
1.
Access conference schedule screen and select the conference entry users would like to edit.
2.
Press the yellowshortcut key on GVC3210 remote control to access edit screen.
3.
Press the yellow shortcut key on the remote control to save changes, and go back to schedule
screen.
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Reschedule Conferrence
1.
Acc
cess schedulle screen and select the conference entry
users would
like to edit.
2.
Pre
ess the MENU
U key
3.
Sett new confere
ence start tim
me in the pop
p out dialog box.
4.
Clic
ck on SAVE button to sav
ve changes. If users wou
uld like to ca
ancel the cha
anges, users
s could press
on GVC3210 re
emote contro
ol, and selectt "Reschedule" option.
ote control, orr click on CA
ANCEL button
n on the scre
een.
on the remo
Delete Scheduled
Conference
Follow th
he steps belo
ow to delete the existing scheduled conference:
1.
Acc
cess schedulle screen and select the conference entry
users would
like to delete.
2.
Pre
ess the MENU
U key
on the remote control,
and sselect "Cancel".
Voicem
mail
When th
here is a new
w voicemail, voice
mail ic
con
will show up as a notification
n in the statu
us bar. Users
could login the web UISetting
gsAccoun
ntGeneralS
Settings to configure
the
e access number for the
voicema
ail.
he steps belo
ow to access
s voicemail:
Follow th
1.
Acc
cess the dial screen and input voicem
mail access n
number.
2.
Pre
ess
on GV
VC3210 remo
ote control, or
o click on b
button
on the ca
all screen to dial into the
voic
cemail box.
3.
Follow the Interractive Voice
e Response (IVR)
for the message rettrieval process.
ould also go to HomescrreenApplic
cations and click on "Voice Mail" to a
access the vo
oicemail box.
Users co
The num
mber of new
w voicemail messages
w be shown
will
n on the voic
ce mail app icon as well. See figure
below:
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Figure 66: GVC3210Voice Mail Application
Call Features
The GVC3210 support traditional and advanced telephony features including caller ID, caller ID with caller
Name, call waiting, call forward and etc for the SIP account. Before using the following feature code,
please
make
sure
"Enable
Call
Features"
option
is
set
to
"Yes"
under
web
GUISettingsSIPCallpage. Please note this feature doesn’t apply to IPVideoTalk account or
BlueJeans account.
Table 16: GVC3210Feature Code for SIP Account
Use Preferred Codec (per call).

Dial *01 followed by the preferred codec code and the phone number.

The device will use this codec in the INVITE SDP as the first codec when initiating the
call.

Codec code:
PCMU: 7110
*01
PCMA: 7111
G722: 722
G722.1: 7206
G.729AB:729
iLBC: 7201
For example, if the user would like to use PCMA as the preferred codec to call phone
number 334455, enter *017111334455. Please note the actual codec being used might be
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different, which is the negotiation result between the endpoints and SIP server.
Force Codec (per call).

Dial *02 followed by the preferred codec code and the phone number.

The device will be forced to use this codec during the call.

Codec code:
PCMU: 7110
PCMA: 7111
*02
G722: 722
G722.1: 7206
G.729AB:729
iLBC: 7201
For example, if the user would like to force using PCMA to call phone number 334455,
enter *027111334455.
*16
Enable and force SRTP for all subsequent calls.
*17
Disable SRTP for all subsequent calls.
*18
Enable SRTP per call.
*19
Disable SRTP per call.
*30
*31
*50
*51
*67
*82
*70
*71
*72
Block Caller ID (for all subsequent calls).

Dial *30.
Send Caller ID (for all subsequent calls).

Dial *31.
Disable Call Waiting.

Dial *50.
Enable Call Waiting.

Dial *51.
Block Caller ID (per call).

Dial *67 followed by the phone number.
Send Caller ID (per call).

Dial *82 followed by the phone number.
Disable Call Waiting (per Call).

Dial *70 followed by the phone number.
Enable Call Waiting (per Call).

Dial *71 followed by the phone number.
Unconditional Call Forward. To set up unconditional call forward:

Dial *72 followed by the phone number to forward the call.
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*73
*74
*83
*84
*90
*91
Cancel Unconditional Call Forward. To cancel the unconditional call forward:

Dial *73.
Paging Call.

Dial *74 followed by the phone number to send the paging call.
Force Audio Calling (per call).

Dial *83 followed by the phone number to send the audio call.
Force Video Calling (per call).

Dial *84 followed by the phone number to send the video call.
Busy Call Forward. To set up busy call forward:

Dial *90 followed by the phone number to forward the call.
Cancel Busy Call Forward. To cancel the “busy call forward”:

Dial *91.
Enable Call Forward No Answer. To set up Call Forward No Answer:
*92

Dial *92 followed by the number to forward the call. The default timeout before the call
is forwarded is 20 seconds.
*93
Cancel Call Forward No Answer. To cancel Call Forward No Answer:

Dial *93.
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ADDITIONAL FUNCTIONS
GVC Remote Client Application
Besides using GVC3210Bluetooth remote control in the package, users could also download the
Grandstream GVC Remote Client application, and install it on an Android device. GVC3210 remote control
application is used via Bluetooth protocol. Follow the steps below to install the remote control application:
1.
The
GVC
Remote
apk
for
Android
can
be
found
under
GVC3210
LCD
menuApplicationsFileManagerInternalStorageremotefirmware. Users could also directly
send the apk file via Bluetooth to your Android device or use the QR code to download to your Android
device. Please go to GVC3210 LCD menuSettingsStatusRemoteControlto send GVC
Remote apk to Bluetooth device or scan the QR code.
Figure 67: “GVC Remote” apk in GVC3210 LCD MenuSettingsStatusRemote Control
2.
Once GVC Remote app is installed on your Android device, open it and access settings screen.
3.
Select the GVC3210 device that users would like to connect to. Eachdiscovered GVC3210 could be
distinguished by the last 6 digits of its MAC address.
4.
Pair GVC Remote app with GVC3210 via Bluetooth. Users might see prompt on GVC3210, and
Android device to confirm the passcode during pairing and connection process.
5.
After pairing and connecting the remote control application, users can use the keys and options on
the Android device touch screen to control GVC3210.
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Figure 68: GVC3210Rem
mote Control Application on Android
Device

Tap on button
at the uppe
er right corne
er to access settings scre
een as the le
eft figure sho
ows above.

Tap on button
to go back
k to home sc
creen as the ffigure in the middle show
ws above.

Tap on button
to bring up
u navigation
n panel and digital keybo
oard as the rright figure shows above,
tap on
again
n to hide the keyboard.
BlueJe
eans
GVC321
10 has built-in BlueJeans
s access for users
to dial BlueJeans calls.
Follow the steps be
elow:
1.
al screen, pre
ess the blue shortcut key
y on GVC321
10 remote co
ontrol to switch call mode
On the LCD dia
m SIP Call to
o BlueJeans Call.
from
2.
Wh
hen the call m
mode shows BlueJeans, input
Blue Je
eans confere
ence ID and cconference password.
3.
Pre
ess
on th
he remote control or click on button
on th
he screen to dial out.
e information
n about how to use BlueJ
Jeans on GV
VC3210, plea
ase refer to th
he link below
w:
For more
http://ww
ww.grandstre
eam.com/site
es/default/file
es/Resources
s/gvc320x_B
BlueJeans_ap
pplication_no
ote.pdf
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APPL
LICATIONS
GVC321
10 provides built-in appliications such
h as Contaccts, Call Histo
ory, File Manager, Brow
wser and etc.
Users co
ould also dow
wnload the apps
from GS
S market or G
Google Play Store to insttall on GVC3
3210.
Contaccts
GVC321
10 Contacts app
a helps us
sers to easily
y store and manage
phon
ne numbers a
and contacts
s information.
Users ca
an add conta
acts on GVC3210 or impo
ort contacts from
externa
al devices as well as dow
wnload from a
server.
On GVC
C3210 home screen, click
k on Contactts icon
, or go to Ap
pplications, a
and select
to access
contacts
s app.
Figure 69
9: GVC3210 Co
ontacts Screen

All
play all contacts.
It is used to disp

Groups
w groups. Select one grou
up to view grroup details.
It is used to view

Calll
Sele
ect the conta
act, and pres
ss
on GV
VC3210 rem
mote control or
o click on button
to dial the
conttact users wo
ould like to call.

Dele
ete
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Pres
ss the red sh
hortcut key on the remote
e control to delete contac
cts.

Editt
Pres
ss the yellow
w shortcut key
y on the rem
mote control to edit contac
cts.

Add
Pres
ss the blue shortcut key
y on the rem
mote control to access New Contact screen, fill in contactt
inforrmation and press the ye
ellow shortcut key on the remote control to save it.

Men
nu
Pres
ss

on th
he remote co
ontrol to acce
ess menu to edit/add/dele
ete/export/im
mport/downloa
ad contacts.
Con
ntact Details
Sele
ect one conta
act and press
s "OK" key on
o the remote
e control to view
contact details.
Add Con
ntact
Add Sin
ngle Contactt
Follow th
he steps belo
ow to add on
ne single con
ntact:
1.
ess the blue shortcut
key on GVC3210 remote con
ntrol to access New Contact screen.
Pre
Figure 70: GV
VC3210 Add Ne
ew Contact Scrreen
2.
Entter the contact informatio
on.
3.
Pre
ess the red sh
hortcut key to add more fields.
4.
Pre
ess the yellow
w shortcut ke
ey to save the contact infformation.
mport Conta
acts
Batch Im
Import fu
unction allow
ws users to batch
import contacts. Th
he phonebook with compa
atible formatt needs to be
saved to
o the storage
e devices like
e Micro SD card/USB flas
sh drive and plugged into
o GVC3210.
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1.
Pre
ess the MENU
U key on Co
ontacts scree
en, and selecct "Import" to access Impo
ort Contacts screen.
Figure 71: GV
VC3210 Importt Contacts Scrreen
2.
Con
nfigure param
meters and select
the path to save th
he imported file.
3.
Pre
ess the yellow
w shortcut ke
ey to save the contact infformation.
Table 17: GVC3210 Import Co
ontacts Param
meters
Parameters
Descripttions
If it is ena
abled, the prrevious conta
act records will
w be deleted when a ne
ew phoneboo
ok
Clear The
T Old Listt
file is loa
aded into the device. If it is
i disabled, both
the old ccontacts and
d new contac
cts
will be ke
ept in GVC32
210.
Replac
ce Duplicate
Entries
File En
ncoding
File Ty
ype
Select The File
If it is ena
abled, when the phonebo
ook file is imp
ported to the
e device, the duplicated
entries will
w be remove
ed. If it is dissabled, both the
t old conta
acts and new
w contacts wiill
be kept in GVC3210.
Select the encoding format
for XM
ML contact file.
Select the file format for phonebo
ook file imporrt. The device
e supports xml,
csv and
vcard forrmat.
Select file
e from storag
ge device plu
ugged into GVC3210.
Downlo
oad Contact
GVC321
10 supports downloading
g phonebook
k from the file server to batch add ccontacts. The default file
name that GVC3210
0 looks for is "phonebook.xml". The ph
honebook XM
ML file should
d be placed under
the file
to retrieve. GV
VC3210 supp
ports vcard/xm
ml/csv file format.
server directory for GVC3210
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1.
On the Contacts screen, tap on the MENU key and select "Download" to bring up the Download
Contacts screen.
Figure 72: GVC3210 Download Contacts Screen
2.
Configure parameters and select the path to save the file.
3.
Press the red shortcut key to download the file.
Table 18: GVC3210 Download Contacts Parameters
Parameters
Descriptions
If it is enabled, the previous contact records will be deleted when a new phonebook
Clear The Old List
file is loaded into the device. If it is disabled, both the old contacts and new contacts
will be kept in GVC3210.
Replace Duplicate
Entries
If it is enabled, when the phonebook file is imported to GVC3210, the duplicated
entries will be removed. If it is disabled, both the old contacts and new contacts will
be kept in GVC3210.
Download Mode
Select the phonebook download mode from TFTP, HTTP or HTTPS.
File Encoding
Select the encoding format for the XML contact file.
Time Intervals
Configure the time interval to download XML contact file.
HTTP/HTTPS
Configure the HTTP/HTTPS username for phonebook downloading if it’s required by
Username
the server.
HTTP/HTTPS
Configure the HTTP/HTTPS password for phonebook downloading if it’s required by
Password
the server.
Download Server
Fill in the server URL or IP address to download the XML contact file to the device.
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Search Contacts
In the Contacts app, users could input keyword to search in the dialog. GVC3210 will display contacts
automatically which is related to the search keyword. Fuzzy search and precise search are both
supported.
Manage Contacts
Delete Contact
1.
Access Contacts screen and select the contact users would like to delete.
2.
Tap on
and select "Delete" option or press the red shortcut key in order to delete the contact.
Batch Remove Contacts
To delete more than one contacts,
1. Select "Batch Remove" option.
2. Select the checkbox for the contacts to be deleted, and press the red shortcut key on GVC3210
remote control to delete them.Users could also press the yellow shortcut key on the remote control to
select all contacts at once.
Export Contacts
GVC3210 supports exporting phonebook as vcard/xml/csv files, and save the files to other external
storage devices.
1.
Press the MENU key on Contacts screen to bring up the Export Contacts screen.
Figure 73: GVC3210 Export Contacts Screen
2.
Configure parameters as shown in table below and select the directory to save the exported file.
3.
Press the yellow shortcut key to export the file.
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Table 19: GVC3210 Export Contacts Parameters
Parameters
Descriptions
File Encoding
Select the encoding format for XML contact file.
Select the file format for phonebook file export.
File Type
The device supports xml, csv and vcard.
Choose Directory
Select directory to save file.
Groups
Users could divide contacts into different groups with specific names. Select one group entry and
press"OK" key to view group details.
Figure 74: GVC3210 Groups Screen

Call
Press

on GVC3210 remote control to call the first 8 members in a group to initiate a conference.
Delete (red shortcut key)
It is used to rename a group.

Rename (yellow shortcut key)
It is used to delete a group.

New (blue shortcut key)
It is used to add a group.
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Add New Group
1.
Select Groupstabin Contacts screen.
2.
Press the blue shortcut key on GVC3210 remote control to bring up the screen below:
Figure 75: GVC3210 Add Group Screen
3.
Input a group name and tap on "OK" to add a new group.
4.
Go to Contacts Screen to find the group you just added and access it.
5.
Press the yellowshortcut key on the remote control to access Groups editing screen.
6.
Select thecontactsusers would to add to this group.
7.
Press the blue shortcut key on GVC3210 remote control to save the operations.
Delete Group
Follow the steps below to delete groups.
1.
Select Groups on Contacts screen.
2.
Select the group users would like to delete.
3.
Press the redshortcut key to bring up the dialog box.
4.
Press "OK" key to delete.
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LDAP contacts
LDAP
contacts
application
can
be
accessed
in
GVC3210
display
device
LCDApplicationsLDAPContacts. It helps users access and manage the contacts at ease.
Here is the main interface of LDAP contacts.
Figure 76: LDAP Contacts Interface
LDAP Settings
Before starting using LDAP on GVC3210, the users must configure the LDAP settings first. Press the Blue
shortcut key on the GVC3210 remote control to access LDAP settings, or the users can configure it under
GVC3210 web UIContactsLDAP page.
Table 20: GVC3210LDAP Settings Parameters
Connection Mode
Server Address
Port
It is used to select which protocol will be used for LDAP searching,
LDAP or LDAPS.
It is used to configure the URI of the LDAP (Lightweight Directory
Access Protocol) server.
It is used to configure the LDAP server port. The default LDAP port
number is 389.
It is used to configure the LDAP search base. This is the location in the
directory where the search is requested to begin.
Base DN
Example:
dc=grandstream, dc=com
ou=Boston, dc=grandstream, dc=com
It is used to configure the bind "Username" for querying LDAP servers.
User Name
Some LDAP servers allow anonymous binds in which case the setting
can be left blank.
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Password
It is used to configure the bind "Password" for querying LDAP servers.
The field can be left blank if the LDAP server allows anonymous binds.
It is used to configure the "name" attributes of each record which are
returned in the LDAP search result. This field allows the users to
LDAP Name Attributes
configure multiplespace separated name attributes.
Example:
gn
cn sn description
It is used to configure the "number" attributes of each record which are
returned in the LDAP search result. This field allows the users to
LDAP Number Attributes
configure multiple space separated number attributes.
Example:
telephoneNumber
telephoneNumber Mobile
It is used to configure the "mail" attributes of each record which are
LDAP Mail Attributes
returned inthe LDAP search result.
Example:
mail
It is used to configure the filter used for name lookups.
Examples:
(|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field
starting with the entered prefix;
LDAP Name Filter
(!(sn=%)) returns all the records which do not have the "sn" field
starting
with the entered prefix;
(&(cn=%) (telephoneNumber=*)) returns all the records with the "cn"
field starting with the entered prefix and "telephoneNumber" field set.
It is used to configure the filter used for number lookups.
Examples:
(|(telephoneNumber=%)(Mobile=%) returns all records which has the
LDAP Number Filter
"telephoneNumber" or "Mobile" field starting with the entered prefix;
(&(telephoneNumber=%) (cn=*)) returns all the records with the
"telephoneNumber" field starting with the entered prefix and "cn" field
set.
It is used to configure the filter used for mail lookups.
LDAP Mail Filter
Example:
(mail=%)
It is used to configure the entry information to be shown on phone's
LDAP Displaying Name
LCD. Up to 3fields can be displayed.
Attributes
Example:
%cn %sn %telephoneNumber
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It is used to
t configure the maximum
m number off results to be
e returned by
Max Hits
the LDAP
Pserver. If se
et to 0, server will return
n all search results. The
default setting is 50.
It is used to
t configure the interval (in
( seconds) for the serve
er to process
Search
h Timeout (m
ms)
the reques
stand client waits
for serv
ver to return.. The defaultt setting is 30
seconds.
LDAP Lookup Wh
hen Dialing
It is used to set if allow the pho
one system tto do the LD
DAP numberr
searching when makin
ng outgoingc
calls. The deffault setting is
i "No".
Search
h LDAP For Incoming
It is used
d to set if allow the phone
system
m to do LD
DAP numberr
Call
searching for incoming
g calls. The default
settin
ng is "No".
Here is an example configuration on GVC32
210 LDAP se
ettings in web UI. The LD
DAP server is
i the built-in
erver in Gran
ndstream UC
CM6xxx.
LDAP se
Figure 77: LD
DAP Settings Example
in Web
b UI
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Search LDAPContacts
After configuring LDAP settings, the users could search contacts in LDAP Contacts main interface. In the
following example, the users could enter number or name in the Search field. The LDAP result will be
displayed dynamically when the key word is entered.
Figure 78: Search LDAP Contacts
If the user presses the Green Call button
on the GVC3210 remote control, the GVC3210 will initiate a
call to this contact.
Add Search Result into Local Contacts
After performing LDAP search, the users could select to add the result into GVC3210 local contacts.

Add to Local
On the search result screen, move the selection to the contact, then press the red shortcut key on the
GVC3210 remote control to add single search result to local contacts. Click on OK to confirm Add to
Local.
Figure 79: Add LDAP Search Result to Local Contacts
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
Batc
ch Add
Pres
ss the yellow
w shortcut ke
ey on the GV
VC3210 remo
ote control, then
select tthe checkbox
x for multiple
searrch results to
o be added into
local con
ntacts. Press
s the yellow shortcut keyy again and the following
prom
mpt will pop up.
u Click on OK to confirm
m Batch Add
d.
Figure 80: Batch Add
d LDAP Search Results to Loc
cal Contacts
Call Hiistory
Call History providess users acce
ess to phone
e's recent ca
all records. Users
can viiew all recorrds, or selectt
f incoming calls, outgoiing calls, mis
ssed call and
d conference
e.
differentt categories for
To access Call Histo
ory, go to Home screen
Application
ns
Figure 81: GVC3210 Call History Scree
en
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Click on
n a record in
n the call his
story and prress
to dial out this number
dire
ectly. Press "OK"
key on
GVC321
10 remote co
ontrol to view
w call details for
f this numb
ber.
Figure 82: GVC3210 Calll History Detaills
---------------------------------------------------------------------------------------------------------------------------------------------------
Note:
Call histtory displayss all Blue Jea
ans conferen
nce call histo
ories as welll. Press "OK
K" key or
to dial outt
directly, and there is no need to input the pas
ssword again
n. However, if the confere
ence does no
ot exist or the
e re-dial will fail.
passworrd has been changed, the
--------------------------------------------------------------------------------------------------------------------------------------------------e
in GVC
C3210 Conta
acts, when th
he user clickss on the uppe
er right Menu
If an enttry in call histtory already exists
button
on the
e Call History screen, the users ca
an see and select “View
w contact” option
in the
wn list to view
w the details
s for this conttact.
drop-dow
Add Con
ntact from Call History
1.
Acc
cess Call His
story screen.
2.
Select one call history entry
y.
3.
Tap
p on
4.
Con
nfirm to add the contacts
s.
and
d select "Add
d contact" op
ption to bring
g up the dialo
og box.
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Figure 83: GVC3210 Add Contact Scree
en
5.
the blu
ue shortcut key on GVC
C3210 remotte control to
o access editt
Select existing contact or press
een.
scre
6.
Fill in contact information an
nd press the yellow shortccut key on th
he remote co
ontrol to save
e the contact.
Delete Call
C History
1. Sele
ect the call hiistory entry.
2. Pres
ss the yellow
w shortcut key
y on GVC3210 remote co
ontrol to brin
ng up the dialog box.
3. Con
nfirm to delete
e.
Confere
ence Schedule via Calll History
1.
Select one call history entry
y users would
d like to add to scheduled
d conference
e.
2.
ess the blue shortcut
key on GVC3210 remote con
ntrol to access schedule screen.
Pre
3.
Fill in informatio
on and press
s the yellow shortcut
to sa
ave.
FileMa
anager
FileManager allows users to de
elete, move, copy, paste
e, send, rena
ame files (in
ncluding files
s on storage
as USB flash drive and
a Micro SD
D card), and query file properties on G
GVC3210.
device such
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Copy File
To copy the file from GVC3210 to USB/SD storage device:
1.
Insert USB/SD storage device into USB port on GVC3210. It will take a few seconds for GVC3210 to
prepare the connection.
2.
The USB storage icon will show up on the status bar.
3.
Go to Home screenApplicationsFileManager.
4.
Open the target folder.
5.
Press the yellow shortcut key and select the file.
6.
Press the blue shortcut key to copy file and press
7.
Select target storage device and go to the directory where the file will be pasted to.
8.
Press the yellow shortcut key to paste the file.
to go back to the upper level directory.
Users can also select file and press the blue shortcut key to copy one single file or folder.
Send File
1. Go to Home screenApplicationsFile Manager.
2. Open the target folder.
3. Press the yellow shortcut key and select the file.
4. Press MENU key
on GVC3210 remote control and select "Send" option.
5. Select target location and press "OK" key on GVC3210 remote control to send file. If users need to
send the file via Bluetooth, enable and connect Bluetooth device first. Otherwise, the interface will be
redirected to the corresponding setting page to configure.
Users can also select file and press the MENU key to send one single file or folder.
Delete File
1. Go to Home screenApplicationsFile Manager.
2. Open the target folder.
3. Press the yellow shortcut key and select the file.
4. Press the red shortcut key.
5. A dialog will pop out for users to confirm whether to delete the file or not.
6. Press "OK" key to delete the file successfully.
Users can also select file and press the red shortcut key to delete one single file or folder.
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Rename File
1. Go to Home screenApplicationsFile Manager.
2. Open the target folder.
3. Press the yellow shortcut key and select the file.
4. Press MENU key
on GVC3210 remote control and select "Rename".
5. Input the new file name in the pop out dialog and press "OK" key to save.
Press
on GVC3210 remote control to cancel the operation.
Recording
GVC3210 recording application is used for the storage of call recording files in video conferencing. Users
can play, export, lock/unlock, send, rename or delete these recordings and etc. The recording screen is as
shown below:
Figure 84: GVC3210 Recording Screen

Press "OK" key to play recording.

Press the red shortcut key to delete the chosen recording file.

Press the yellow shortcut key to export the recording files to the external storage device.

Press the blue shortcut key to edit (select) recordings.

Press the MENU key to make other operations to recording files like export, rename, and lock/unlock.
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Recording Settings
Users can change the default save path for recording to internal storage, a plugged Micro SD card or USB
storage device:
1. Go to Home screenApplicationsRecording.
2. Press the MENU key
on remote control and select “Settings”.
3. Plug in external Micro SD card or USB storage device.
4. Press the yellow shortcut key to choose the path of the recordings (Micro SD Card or Flash USB).
5. Press the blue shortcut key to choose the preferred format of your recordings (mkv or mp4).
Figure 85: GVC3210Recording Settings
Note:

The locked files can't be deleted or overwritten, and cannot be shown in the third-party application,
but can be viewed in GVC3210 video application.

When the recording size exceeds 1.9G, the GVC3210 will create a new file automatically to
continue recording.There will be a prompt to indicate the storage space is insufficient if the disk storage
is full.
Setup Wizard
GVC3210 offers a Setup Wizard tool to guide users into configuring their units step by step, the setup
wizard appears automatically at factory reset, or it can be accessed anytime from LCD
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menuApplicationsSetupWizard.
Figure 86: ApplicationsSetup Wizard
Users can follow the steps using the remote control to setup fields, skip, return, or confirm the action.
Setup wizard tool is useful to lead users to check and configure the GVC3210 settings such as language,
accounts, interface status and etc.
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Figurre 87: Interface
e Detection
Backu
up
Backup
p Data
GVC321
10Backup ap
pplication is used to bac
ckup data o
or import bac
ckup files to
o restore datta. It can be
accesse
ed from Home screenA
Applications
sBackup. The default screen will llist available backup files
(if any) and
a backup options.
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Figure 88: GVC3210Backup App
GVC3210 supports manual backup and automatic backup:

Press the red shortcut key on the remote control to create new backup manually. The user will
select data and press the blue shortcut key to start backup.

Press the yellow shortcut key on the remote control to access automatic backup.Then configure
each parameter for automatic backup.
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Figure 89: GVC3210 Automatic Backup Screen
Note: Users have also the option to choose which commonly used apps need to be backed up, such as
contacts, call history.
Figure 90: Backup Commonly Used Apps
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Restore Backup Data
Select one backup data and press "OK" key to access restore screen, select data and press the blue
shortcut key to restore the backup data.
Figure 91: GVC3210 Restore Backup Data Screen
Set Backup Path
Press the MENU key and select "Settings" on backup screen to access settings screen, set backup path
and go back to save automatically.
--------------------------------------------------------------------------------------------------------------------------------------------
Note:
Insert Micro SD card or USB flash drive to the GVC3210 before configuring backup path.
--------------------------------------------------------------------------------------------------------------------------------------------
Diagnosis
When troubleshooting GVC3210, users could go to GVC3210home screenApplicationsDiagnosis
. Tap on the option and follow the instructions on each function to perform Camera Test, Remote
Control Key Test, Built-in Speaker Test and etc. During the test, users could press the BACK key or follow
the prompt to exit the test.
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Figure 92: GVC3210 Dia
agnosis Screen
Browsser
Users co
ould browse web page, view
news and
a watch vid
deo via the built-in
GVC3210 Browse
er. On home
screen, select ApplicationBro
owser

Slide
e up or down
n with slide gesture
to scroll the scree
en.

Zoom in/out the page via zoo
om gesture.

Pres
ss the MENU
U key to open
n the menu bar
b for more operations.
Sync Local
Sche
edule with
h Google Calendar
The GVC
C3210 suppo
orts schedule
e that can be
e accessed in
n LCD menuSchedule
e (see section
n [Schedule])).
The setttings in this schedule are saved loca
ally on GVC3210. If the user downlo
oads and ins
stalls Google
Calenda
ar from Play Store
to GVC
C3210, the lo
ocal schedule
e can be syn
nced up with Google Cale
endar.
Please follow
the ste
eps below to set up Goog
gle Calendarr sync with GVC3210
sch
hedule:
1. Go to
t GVC3210 LCD menu
Applicatio
onsGSMarrket, downlo
oad and insta
all Google Pla
ay Store.
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2. Sign in Google Play Store using your Google account. Download and install Google Calendar to
GVC3210.
3. Open Google Calendar on GVC3210. Please update Google Play services if required by the device.
4. Once Google Calendar is successfully installed and opened on GVC3210, it should automatically sign
in using the same Google account in step 2.
5. On GVC3210 LCD menuSettingsSystemAccountsGoogleAccount, select Google account
Figure 93: LCD MenuSettingsSystemAccounts
6. Select the Google account under Google accounts.
7. Click on the checkbox for “Calendar” to enable calendar sync for this Google account.
Figure 94: Enable Calendar Sync for the Google Account
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8. On GVC3210 LCD menuSchedule, click on the upper right MENU iconSettings.
Figure 95: GVC3210 ScheduleSettings
9. Enable Google Calendar by selecting the checkbox for the Google account. Set the sync interval, e.g.,
Every 5 mins.
Figure 96: Enable Google Account for Schedule and Set Sync Interval
Now your GVC3210 has Google account successfully associated with schedule. The scheduled
conference from GVC3210 or Google Calendar can sync with each other. Here is how to use it.
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
To schedule
me
eeting using
g Google Ca
alendar and then sync up
u on GVC3
3210 schedu
ule
1. When creating a new ev
vent in Google Calendar, please enterr “GVC” in “W
Where” option.
embers in “D
Description” o
option. The meeting me
embers shou
uld be in the
2. Then enter meeting me
>.. “Number” is required while
the othe
er two fields are optional.
format:Number
Multiple meeting members need to
o be separatted by semi--colon in En
nglish input method. Forr
000;810000
00;1001
example, 10
Figure 97: Creatting New Even
nt in Google Ca
alendar
ent will be dis
splayed in GVC3210
sch
hedule shortly.
3. The new eve
Figure 98: Google
e Calendar Eve
ent Synced in Schedule
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
To schedule meeting on GVC3210 and then sync up with Google Calendar
On GVC3210 LCD idle screen (or web UIContacts)Schedule, select the Google account as the
“Related Account” and fill up other details to schedule the conference using Google account. The
created conference will be synced up in Google Calendar.
Figure 99: Set “Related Account” to Google Account
Custom App on Home Screen
Users could add one app to the home screen for easy access. GVC3210 only supports custom one app on
home screen. The new app will overwrite the older one.
On the Home screen, click on "Custom Home App" and select one app. Press "OK" key to confirm. The
system will go back to Home screen automatically and users could find the app has already been added.
To remove or change the Custom Home App, go to LCD Home screenApplications. Click on
and
select the option to modify custom app. Users could de-select the existing custom app, or change to a
different app.
Move App to Micro SD Card
The apps that are not built-in on GVC3210 can be moved to an external Micro SD card plugged to the
GVC3210 from GVC3210 LCDSettingsSystemApps page.

Users could check the apps list on the external Micro SD card by pressing the Blue shortcut key on the
GVC3210’s remote control.
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Figure 100: System Apps

Choose the target app that needs to be moved to Micro SD card, it will show its detailed information,
then Click on “Move to SD card” to make the change take effect. After configuration change, note that
the moved app will not be listed anymore on GVC3210 device after the external Micro SD card is
ejected.
Figure 101: Move App to SD card

To move the app back to the GVC3210 internal storage, users could click “Move to device” on the
detailed information page for the app on GVC3210 LCDSettingsSystemApps page.
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Figure 102
2: Move App to Device Storag
ge
Uninsttall Application
The app
plications (ex
xcept the sy
ystem applications) on GVC3210
ca
an be uninstalled. Go to
o LCD Home
screen
Applications
s, click on
shown with
Users
s will see the apps that ca
an be deleted
and selectt "Uninstall Mode".
icon. Select and confirm
the uninstallation
one, press
Once do
on the remo
ote control, or
o press
to
o go back to normal mode.
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GS MARKET
GVC321
10 provides a
access to apps directly via built-in GS
S market. Use
ers could dow
wnload the apps
from the
market and
a install to GVC3210.
Search
h Apps
On GVC
C3210 Home
e screen, click on AppllicationsG
GS Market
. Users could view the apps by
category
y, or input ke
ey words and
d click on SEA
ARCH iconto
o search the app.
Figure
e 103: GVC3210
0GS Market
Downlload and Install Ap
pps

Users could see
e that if the ap
pp has been installed or downloaded by pressing
g the blue sho
ortcut key.

Pres
ss MENU keyy

Users could pres
ss the blue shortcut
key on
o GVC3210
0 remote con
ntrol to cance
el download in process.

The installing pro
ocess will be
e started auto
omatically affter download
ding the app.

Go to
t Installed screen
to view the installe
ed apps, or press
the blu
ue shortcut kkey on the re
emote control
to view
w the downloa
aded apps a
and installed apps.
to un
ninstall the d
downloaded apps.
Updatte Apps
GVC321
10 will detectt to update automatically
y if there is new
version available forr the installed
d apps when
the netw
work connec
ction is norm
mal. Users can
view the
e relevant in
nformation, a
and update apps on the
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Installed screen.
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GVC3210 WEB UI FEATURES
GVC3210 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow users to configure the application device through a Web browser such as Mozilla Firefox,
Google ChromeTM, etc.
Accessing GVC3210 Web GUI
The IP address of the GVC3210 will show on the top status bar of the connected display device (e.g., TV)
via HDMI.
To access GVC3210 Web GUI:
1.
Connect the computer to the same network as GVC3210.
2.
Make sure GVC3210 is turned on and shows its IP address on the top status bar of the connected
display device.
3.
Open a Web browser on your computer.
4.
Enter GVC3210’s IP address in the address bar of the browser, e.g.: http://192.168.5.162.
5.
Enter the administrator’s login and password to access the Web Configuration Menu. The default
administrator username and password are “admin” and “admin”. The default end user username and
password are “user” and “123”. The user can select English or other languages in the drop-down
menu of language.
Figure 104: GVC3210 Web GUI - Login
6.
Click “Login”
to access the configurations in web UI.
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Saving Changes
When changing any settings on the web UI, always submit them by pressing the “Save” button on the
bottom of the page, and then clicking the “Apply” button on the top of the page to apply the configuration
changes. For those options with icon
next to it in the web page, users must reboot the GVC3210 for
the changes to take effect.
Definitions
This section describes the options in the GVC3210 Web GUI. As mentioned in the previous section, you
can log in as an administrator or a normal user.

Call
Users could initiate conference and control conference from Web GUI.

Contacts
Manage contacts and LDAP client configuration, schedule conference and manage call history.

Device Control
Device Control and Audio Control.

Settings
Account, Network Settings, Peripheral, Call Features, General Settings and Security Settings.

Maintenance
Upgrade, Recording, Time & Language, Troubleshooting and Reboot.

Status
Account Status, Peripheral Status, Network Status, System Info and Remote Control status.
The following table shows the web pages accessible by end user and administrator.
Table 21: GVC3210 Web Access
User Type
Normal User
Username
user
Default Password
123
Accessible Web Pages

Call

Contacts

Device Control

Status

Settings: Network Settings, Peripheral, Security
Settings

Maintenance: Recording, Time & Language,
Troubleshooting, Reboot
Administrator
admin
admin
All pages
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Toolbar
The web UI tool bar is on the upper right corner of the web UI page.
Figure 105: GVC3210 Web UI Tool Bar

DND
Turn on/off DND mode. Once enabled, the DND text will turn into red in web UI. The LCD for GVC3210
display will shows DND indication on the top of the screen and all incoming calls will be rejected.

Remote Control
Click to bring up virtual remote control panel.

English
Select the display language for the web UI.

Logout
Log out from the web UI.
Call Page
GVC3210 Web UI call page is shown below. Users could make calls and initiate conference from Web UI.
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3
Figure 106:
GVC3210 Web
W UI – Call
Table 22: GVC3210
Web U
UI - Call Setting
gs
NO.
Explanation
Accounts Registration
Latest con
nference sch
hedule inform
mation
Input Phone Number
Dial out.
Select call mode
Display all call history..
Making
g a Call
Enter ph
hone numberr in input box
x, and select call mode, ta
ap on button
history entry
in the lisst below and
d click on
to dial out; or, se
elect one call
to dial out.
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Conference Control
When making a new call, initiating a conference or receiving an incoming call, the conference screen will
pop up as shown below.
Mute
Conference members
Block
Video Suspend
(Cannot (Cannot ON/OFF
be
hear
heard)
others)
Camera
End call
Control
Pause
uploading
Add
Delete
Open
Call
End
members
members
DTMF
details
conference
Conference
control
Recording
Figure 107: GVC3210 Web UI - Conference Status
Click on the icon for “Conference Control”, users will see a list of control icons on the bottom which are also
available in LCD call screen.
Presentation
Hold
Layout
ON/OFF
Figure 108: GVC3210 Web UI - Conference Control
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Contaccts Page
This pag
ge lists Conta
acts, Schedu
ule, Call Histo
ory and LDA
AP Settings.
Contactts
Users co
ould search/a
add/delete/edit contacts on
o web page
e. The operattions will be ssynchronized
d and can be
viewed from
LCD ass well. The we
eb UI contac
cts page is as
s shown belo
ow.
Figure 109
9: GVC3210 We
eb UI - Contactts

Click
k on

Click
k on “More” to
t open more
e options suc
ch as export, import and download co
ontact.

Sele
ect "Import" option and users
will find import scrreen on the right. Refer to chapterB
Batch Importt
ne
ext to the con
ntact to dial the
t contact.
Con
ntacts for mo
ore details.

Sele
ect "Export" o
option and us
sers will find export scree
en on the righ
ht. Refer to chapter
Expo
ort Contacts
for more
details.
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Select "D
Download" opttion and userss will find dow
wnload screenn on the right. Refer to chappter
Downloaad Contactfoor more detailss.

Click
k on
save
e.
and users will find Add
A Contact sscreen on the
e right. Fill in
n contact info
ormation and

Click
k on
and use
ers will find Edit
E Contact screen on th
he right. Editt contact info
ormation and
save
e.

Click
k on the checkbox for “Delete” and us
sers can sele
ect the conta
acts to delete
e from GVC3
3210.
Groupss
When IP
PVideoTalk ssupports a sp
pecific memb
ber “N” of contacts who can
c participa
ate in the con
nference, the
GVC321
10 will dial on
nly the “N” firrst contacts in the group.
Figure 110: GVC3210 W
Web UI - Groups

Click
k on
ne
ext to the gro
oup to call the contacts in
n the group.
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
Click
k on
and use
ers will find Add
A Group sscreen on th
he right. Sele
ect group me
embers from
existing contactss and save.

Click
k on

Click
k on the checkbox for “Delete” and us
sers can sele
ect the group
ps to delete ffrom GVC3210.
and userrs will find Ed
dit Group scrreen on the right. Edit Gro
oupinformatio
on and save.
Schedu
ule
Conference can be
e scheduled, edited and
d deleted fro
om web UI. See figure below. Please refer to
chapterS
Scheduleforr more details
s for each op
ption.
Figure 111: GVC3210 Web
b Page - Schedu
ule

Click
k on
and use
ers will find Add Sched
dule screen on the righ
ht. Click on “Save” afterr
conffiguring the schedule.

Click
k on
e screen on the
t right. Clicck on “Save”” after editing
and users will find Edit Schedule
the schedule.

Click
k on the checkbox for “Delete” and us
sers can sele
ect the sched
dules to dele
ete from GVC
C3210.

Mov
ve the cursorr to the sche
eduled confe
erence where
e the schedu
uled time is displayed, ic
con
appe
ear for the us
ser to dial ou
ut immediate
ely.
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Call Hisstory
From we
eb UI, users could also access Call history, which
h is synchron
nized with the
e call history from LCD.
Figure 112: GVC3210 Web
b UI - Call Histo
ory
The call history details will be dis
splayed on th
he right side when there is one entry selected. Us
sers can also
move th
he cursor to the call his
story time to add this ca
all to schedu
ule by clickin
ng on
immedia
ately by clicking on
, or dial outt
LDAP
This sec
ction is the sa
ame as LDA
AP settings under chapter LDAP contacts. Please
e refer to LDA
AP contacts
for more
e details.
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Device Control Page
Video Control
Users could add preset and manipulate EPTZ control on this page.

Move the cursor to one configured preset to preview preset.

Click one preset to apply the preset.

Click the un-configured preset, and adjust via the EPTZ control panel on the right, then save the
configurations.
Selected but
unconfigured
preset
Preset that has
Empty preset
been set before
Use EPTZ
Control direction
keys to adjust
camera
Zoom Out
Zoom In
Figure 113: GVC3210 Web UI - Video Control
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Audio Control
Table 23: GVC3210 Web UI - Audio Control Parameters
Parameters
Echo Delay
Ringtone Volume
Media Volume
Device Ringtone
Notification
Ringtone
Descriptions
Configures the device's HDMI audio delay to match the audio latency of different TV
sets.
Users can slide left or right to adjust ringtone volume.
0 is the lowest value, 7 is the highest value.
Users can slide left or right to adjust media volume.
0 is the lowest value, 15 is the highest value.
Select device ringtone from the dropdown list.
Select device notification ringtone from the dropdown list.
Select the audio device that the GVC3210 will use for audio input and output during
call or playing media.
The options are “Auto”, “Bluetooth”, “USB”,“HDMI”, “Built-in Speaker” and
“Gooseneck Mic”.

Auto
GVC3210 will automatically detect whether any USB, Bluetooth or HDMI devices
are connected. If only one of them is connected, it will be used as the audio
device.
If
two
or
three
are
connected,
the
priority
is
“Bluetooth”>”USB”>”HDMI”>”Built-in Speaker”>”Gooseneck Mic”.

Bluetooth
The Bluetooth audio device will be used for audio input and output.
Audio Device

USB
The USB audio device will be used for audio input and output.

HDMI
The audio input comes from the built-in MIC in GVC3210 and the audio output
comes from HDMI.

Built-in Speaker
The audio output comes from the built-in speaker in GVC3210 and the audio
input comes from device with priority “Bluetooth>USB>HDMI>Gooseneck
Mic>Built-in Mic”

Gooseneck Mic
The audio input comes from the connected Gooseneck MIC and the audio output
comes from device with priority “Bluetooth>USB>HDMI>Built-in speaker”
The default setting is "Auto".
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Using these settings, users can configure ring or tone frequencies based on
parameters from the local telecom provider. By default, they are set to the North
American standard.
Frequencies should be configured with known values to avoid uncomfortable high
pitch sounds.
Syntax: f1=val, f2=val [,c=on1/off1[-on2/off2[-on3/off3]]];
(Frequencies are in Hz and cadence on and off are in 10ms)
ON is the period of ringing ("On time" in ‘ms’) while OFF is the period of silence. In
order to set a continuous ring, OFF should be zero. Otherwise, it will ring ON ms and
a pause of OFF ms and then repeat the pattern. Up to three cadences are supported.
Ring Back Tone:
Users can configure ring back tone which is the tone the caller will hear before the
Call Progress
Tones
callee answers the call. The default value: f1=440@-19,f2=480@-19,c=2000/4000;
Busy Tone:
Users can configure busy tone which will be heard if the callee is busy or on DND.
The default value: f1=480@-24,f2=620@-24,c=500/500;
Reorder Tone:
Users can configure reorder tone which will be heard when the call fails to be
established such as wrong account number is dialed, or the call is timed out. The
default value: f1=480@-24,f2=620@-24,c=250/250;
Confirmation Tone:
Users can configure confirmation tone which will be heard when the callee enables
call recording function or when the SIP account fails to register. The default value:
f1=350@-11,f2=440@-11,c=100/100-100/100-100/100.
Call Waiting Tone:
Users can configure call waiting tone when there is another incoming call during the
call. The default value: f1=440@-13,c=300/2000-300/2000-0/0.
Call-Waiting Tone
Gain
Ring Cadence
This configures the call-waiting tone gain. By default, they are set to the North
American standard. Users could select "Low", "Medium" or "High". The default setting
is "Low".
Configure the default ring cadence for the ring back tone. The default setting is
c=2000/4000;
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FACTORY RESET
Users could reset GVC3210 to factory settings via the following ways: Reset via local GUI, via Web page,
via the reset hole on the back panel of GVC3210. Factory reset will delete configuration info and syslog
info.
-------------------------------------------------------------------------------------------------------------------------------------------Warning:
1. Factory reset will erase all GVC3210 configuration information. Please back up all settings or print
useful information before making the following operations. If users lose all parameters or records,
Grandstream will not take responsibility for the damage or loss.
2. After factory reset, the remote control will not be paired to GVC3210 anymore. Once the device reboot
after reset, the user needs only to press OK+5 on the remote control at the same time for 4 seconds in
order to pair and connect the remote control to GVC3210.
--------------------------------------------------------------------------------------------------------------------------------------------
Resetvia LCD
Go to GVC3210 LCD idle screenSettingsMaintenanceFactoryReset, click on the "Reset" button to
bring up the prompt box as shown below. Click "OK" to reboot the device and restore factory settings.
Figure 114: Factory Reset via LCD
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Resetvia WebUI
1.
Log inGVC3210 Web UIMaintenanceUpgrade, the "Factory Reset" option is on the bottom of
the page.
Figure 115: GVC3210 Web UI - Factory Reset
2.
Click the "Reset" button to bring up the prompt box as shown below. Click "OK" to reboot the device,
and restore factory settings.
Figure 116: GVC3210 Web UI - Factory Reset Confirmation
Reset via Reset Hole
There is a Reset hole on the bottom panel of GVC3210, use a small pin to hold against the Reset hole for
more than 10 seconds to restore factory settings.
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EXPERIENCING GVC3210
Please visit our website: http://www.grandstream.com to receive the most up-to-date updates on firmware
releases, additional features, FAQs, documentation and news on new products.
We encourage you to browse our product related documentation, FAQs and User and Developer Forum
for answers to your general questions. If you have purchased our products through a Grandstream
Certified Partner or Reseller, please contact them directly for immediate support.
Our technical support staff is trained and ready to answer all of your questions. Contact a technical support
member or submit a trouble ticket online to receive in-depth support.
Thank you again for purchasing Grandstream Video Conferencing System, it will be sure to bring
convenience and color to both your business and personal life.
-------------------------------------------------------------------------------------------------------------------------------------------* Android is a trademark of Google Inc.
* Skype and Skype for Business are Registered Trademarks of Microsoft Corporation.
HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other countries.
--------------------------------------------------------------------------------------------------------------------------------------------
GVC3210 User Guide
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