Grandstream Networks GXP2140 IP Phone User Manual

Grandstream Networks, Inc. IP Phone

User manual

GXP2124 USER MANUAL
Grandstream Networks, Inc.
GXP2140
Enterprise IP Phone
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 2 of 77
GXP2140 User Manual
Index
GUI INTERFACE EXAMPLES .................................................................... 5
GNU GPL INFORMATION .......................................................................... 6
CHANGE LOG ........................................................................................... 7
FIRMWARE VERSION 1.0.0.4 .............................................................................................................. 7
WELCOME ................................................................................................. 8
PRODUCT OVERVIEW .............................................................................. 9
FEATURE HIGHTLIGHTS ..................................................................................................................... 9
GXP2140 TECHNICAL SPECIFICATIONS ........................................................................................... 9
INSTALLATION ........................................................................................ 12
EQUIPMENT PACKAGING ................................................................................................................. 12
CONNECTING YOUR PHONE ........................................................................................................... 12
GXP2200EXT MODULE ...................................................................................................................... 13
SAFETY COMPLIANCES .................................................................................................................... 14
WARRANTY ......................................................................................................................................... 14
GETTING TO KNOW GXP2140 ............................................................... 15
IDLE SCREEN ..................................................................................................................................... 16
USING THE KEYPAD .......................................................................................................................... 21
MAKING PHONE CALLS..................................................................................................................... 22
HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 22
MULTIPLE SIP ACCOUNTS AND LINES ..................................................................................... 22
COMPLETING CALLS.................................................................................................................. 23
MAKING CALLS USING IP ADDRESSES ................................................................................... 25
ANSWERING PHONE CALLS ............................................................................................................ 26
RECEIVING CALLS...................................................................................................................... 26
DO NOT DISTURB ....................................................................................................................... 26
DURING A PHONE CALL .................................................................................................................... 27
CALL WAITING/CALL HOLD ....................................................................................................... 27
MUTE ............................................................................................................................................ 27
CALL TRANSFER ........................................................................................................................ 27
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 3 of 77
5-WAY CONFERENCING ............................................................................................................ 28
VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 30
SHARED CALL APPEARANCE (SCA) ........................................................................................ 30
CALL FEATURES ................................................................................................................................ 31
CONFIGURATION GUIDE ........................................................................ 33
CONFIGURATION VIA KEYPAD ......................................................................................................... 33
CONFIGURATION VIA WEB BROWSER ........................................................................................... 38
DEFINITIONS ...................................................................................................................................... 38
STATUS PAGE DEFINITIONS ..................................................................................................... 39
ACCOUNTS PAGE DEFINITIONS ............................................................................................... 40
SETTINGS PAGE DEFINITIONS ................................................................................................. 48
NETWORK PAGE DEFINITIONS ................................................................................................. 56
MAINTENANCE PAGE DEFINITIONS ......................................................................................... 58
PHONEBOOK PAGE DEFINITIONS ............................................................................................ 61
NAT SETTINGS ................................................................................................................................... 64
WEATHER UPDATE ............................................................................................................................ 64
PUBLIC MODE .................................................................................................................................... 65
EDITING CONTACTS AND CLICK-TO-DIAL ...................................................................................... 66
CONNECTING TO DEVICES ................................................................... 69
BLUETOOTH ....................................................................................................................................... 69
TURNING BLUETOOTH ON OR OFF ......................................................................................... 69
PAIRING GXP2140 WITH A BLUETOOTH DEVICE .................................................................... 69
CONNECTING TO A BLUETOOTH DEVICE ............................................................................... 70
SENDING AND RECEIVING FILES VIA BLUETOOTH ............................................................... 70
DISCONNECTING A BLUETOOTH DEVICE ............................................................................... 70
UNPAIRING A BLUETOOTH DEVICE ......................................................................................... 71
EHS HEADSET .................................................................................................................................... 71
USB ...................................................................................................................................................... 71
UPGRADING AND PROVISIONING ........................................................ 72
UPGRADE VIA KEYPAD MENU ......................................................................................................... 72
UPGRAGE VIA WEB GUI .................................................................................................................... 72
NO LOCAL TFTP/HTTP SERVERS .................................................................................................... 73
CONFIGURATION FILE DOWNLOAD ................................................................................................ 73
RESTORE FACTORY DEFAULT SETTINGS ........................................... 75
EXPERIENCING THE GXP2140 .............................................................. 76
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 4 of 77
Table of Tables
GXP2140 User Manual
Table 1: GXP2140 FEATURES IN A GLANCE ............................................................................................. 9
Table 2: GXP2140 COMPARISON GUIDE ................................................................................................... 9
Table 3: GXP2140 TECHNICAL SPECIFICATIONS ..................................................................................... 9
Table 5: GXP2140 EQUIPMENT PACKAGING .......................................................................................... 12
Table 6: GXP2140 CONNECTORS ............................................................................................................ 12
Table 7: GXP2200EXT Packaging .............................................................................................................. 13
Table 8: LCD DISPLAY DEFINITIONS ........................................................................................................ 16
Table 9: GXP2140 LCD ICONS .................................................................................................................. 18
Table 10: GXP2140 Keypad Buttons .......................................................................................................... 22
Table 11: CALL FEATURES ........................................................................................................................ 31
Table 12: CONFIGURATION MENU ........................................................................................................... 33
Table 13: Status Page Definitions ............................................................................................................... 39
Table 14: Account Page Definitions ............................................................................................................ 40
Table 15: Settings Page Definitions ............................................................................................................ 48
Table 16: Network Page Definitions ............................................................................................................ 56
Table 17: Maitainance Page Definitions ...................................................................................................... 58
Table 18: Phonebook Page Definitions ....................................................................................................... 61
Table of Figures
GXP2140 User Manual
Figure 1: GXP2140 Back View with GXP2200EXT .................................................................................... 14
Figure 2: GXP2140 Idle Screen .................................................................................................................. 16
Figure 4: GXP2140 Keyboard ..................................................................................................................... 21
Figure 6: Keypad MENU Flow..................................................................................................................... 37
Figure 7: Web Service ................................................................................................................................. 65
Figure 8: Web GUI - Phonebook->Contacts ............................................................................................... 67
Figure 9: Click-to-Dial .................................................................................................................................. 67
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 5 of 77
GUI INTERFACE EXAMPLES
http://www.grandstream.com/products/gxp_series/general/documents/gxp2140_2160_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 6 of 77
GNU GPL INFORMATION
GXP2140 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 7 of 77
CHANGE LOG
This section documents significant changes from previous versions of user manuals for GXP2140. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.0.4
This is the initial version.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 8 of 77
WELCOME
Thank you for purchasing Grandstream GXP2140 Enterprise IP Phone. GXP2140 is a next generation
enterprise grade IP phone that features 4.3 inch TFT Color LCD, 5 XML programmable context-sensitive
soft keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way conference, and Electronic
Hook Switch (EHS). Also, it can support up to 4 lines for GXP2140. The GXP2140 delivers superior HD
audio quality, rich and leading edge telephony features, personalized information and customizable
application service, automated provisioning for easy deployment, advanced security protection for privacy,
and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. The
GXP2140 is expandable with one to 4 expansion modules. The GXP2140 is the perfect choice for
enterprise users looking for a high quality, feature rich multi-line executive IP phone with advanced
functionalities and performance.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXP2140 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 9 of 77
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
Table 1: GXP2140 FEATURES IN A GLANCE
GXP2140
4 lines
4.3 inch (480x272) TFT color LCD
5 XML programmable soft keys
Bluetooth V2.1
XML Idle Screen Customization
5-way conference
Expansion board
Table 2: GXP2140 COMPARISON GUIDE
Features
GXP2140
LCD Display
480 x 272
LCD Backlight
Yes
Number of Lines
4
Programmable Hard Keys
N/A
Programmable Soft Keys
5
Extension Module
Yes,
up to 4 EXT Boards,
GXP2140 TECHNICAL SPECIFICATIONS
Table 3: GXP2140 TECHNICAL SPECIFICATIONS
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 10 of 77
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6
Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with
integrated PoE
4.3 inch (480x272) TFT color LCD
Yes, Bluetooth V2.1
4 line keys with up to 4 SIP accounts, 5 programmable context sensitive softkeys,
5 navigation/menu keys, 11 dedicated function keys for : MESSAGE (with LED
indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), and in-band and
out-of-band DTMF (in audio, RFC2833, SIP INFO)
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension
module port
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), customization of screen, off-hook auto dial, auto answer, click-to-dial,
flexible dial plan, hot desking, personalized music ringtones and music on hold,
server redundancy and fail-over
Google Voice (pending), weather, stock, currency, news (pending), Internet radio
(pending), Last.fm (pending), GMI available for advanced custom application
development
Yes, both on handset and speakerphone
Yes, can power up up to 4 GXP2200EXT modules which features a 128x384
graphic LCD, 20 quick-dial/BLF keys which dual-color LED, 2 navigation keys,
and less than 1.2W power consumption per unit.
Yes, allow 2 angle positions
Yes
Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x media
access control
English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew,
Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia,
Spanish, Turkish
Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or
encrypted XML configuration file
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 11 of 77
Universal power adapter included:
Input:100-240V ; Output: +12V, 1.5A ;
Integrated Power-over-Ethernet (802.3af)
Max power consumption 18W (power adapter) or 25.5W (PoE)
Dimension: ; Unit weight: ; Package weight:
32-104℉ / 0～40℃, 10-90% (non- condensing)
GXP2140 phone, handset with cord, base stand, universal power supply, network
cable, Quick Start Guide
FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024,
EN60950-1, AS/NZS CISPR22 Class B
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 12 of 77
INSTALLATION
EQUIPMENT PACKAGING
Table 4: GXP2140 EQUIPMENT PACKAGING
Main Case
Yes
1
Handset
Yes
1
Phone Cord
Yes
1
Power Adaptor
Yes
1
Ethernet Cable
Yes
1
Phone Stand
Yes
1
Wall Mount
Yes
1
Quick Start Guide
Yes
1
CONNECTING YOUR PHONE
Table 5: GXP2140 CONNECTORS
Handset Port
RJ9 handset connector port
Headset Port
RJ9 headset connector port (supporting EHS with Plantronics headset)
USB Port
USB devices can be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures or use a USB keyboard
or mouse for the web browser
LAN Port
10/100/1000Mbps RJ-45 port connecting to Ethernet
PC Port
10/100/1000Mbps RJ-45 port connecting to PC
EXT Port
RJ11 connector port to connect the GXP2200EXT Board(GXP2140)
Power Jack
12V DC Power connector port
To set up the GXP2140, follow the steps below:
1. Attach the phone stand or wall mount to the back of the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable;
4. Connect the 12V DC output plug to the power jack on the phone; plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 13 of 77
5. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for
the date/time display to show up;
6. Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP
address in web browser, you can further configure the phone.
7. Without sales network adapter, but you can through the network adapter to recharge
GXP2200EXT MODULE
The GXP2140 is expandable with GXP2200EXT modules. GXP2140 supports up to 4 extension modules,
adding 160 fully programmable phone extensions to the phone.
GXP2200EXT board package contains:
Table 6: GXP2200EXT Packaging
GXP2200EXT Main Case
Yes (1)
GXP2200EXT Stand
Yes (1)
RJ11-RJ11 Cable
Yes (1)
Connector Plate
Yes (1)
Screws
Yes (4)
Quick Installation Guide
Yes (1)
Note:
The GXP2200EXT board is an additional accessory for the GXP2140 and is not included in the GXP2140
box.
To set up the GXP2200EXT board with the GXP2140, please follow the steps below:
1. On the back of the GXP2140 and the GXP2200EXT, there are slots for connector plate. Attach the
connector plate between the slots for GXP2140 and the GXP2200EXT;
2. Apply the screws provided and securely tighten them in (See Figure 1: GXP2140 Back View with
GXP2200EXT ).
3. Connect the GXP2200EXT board to the GXP2140 via EXT port using the RJ11-RJ11 cable provided;
4. Install the phone stand on the GXP2140 and the GXP2200EXT board;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 14 of 77
5. Power up the GXP2140. The GXP2200EXT board will show the booting up screen with version
information and connecting status;
6. After successfully booting up, the GXP2200EXT board will stay in idle. Press and hold the Left button
for 3 to 5 seconds to check the version information and status.
Figure 1: GXP2140 Back View with GXP2200EXT
The GXP2200EXT board can be configured via the web GUI of the GXP2140 connected. After
successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all
the MPK's status in different pages.
For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140,
please refer to the GXP2200EXT board user manual:
http://www.grandstream.com/support
SAFETY COMPLIANCES
The GXP2140 phone complies with FCC/CE and various safety standards. The GXP2140 power adapter
is compliant with the UL standard. Use the universal power adapter provided with the GXP2140 package
only. The manufacturer‟s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 15 of 77
If the GXP2140 phone was purchased from a reseller, please contact the company where the phone was
purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream,
contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is
returned. Grandstream reserves the right to remedy warranty policy without prior notification.
Warning:
Use the power adapter provided with the phone. Do not use a different power adapter as this may damage
the phone. This type of damage is not covered under warranty.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 16 of 77
GETTING TO KNOW GXP2140
IDLE SCREEN
GXP2140 has a dynamic and customizable screen. The screen displays differently depending on whether
the phone is idle or in use (active). The following figures shows the idle screen of GXP2140.
Figure 2: GXP2140 Idle Screen
The following table describes the items displayed on the GXP2140 idle screen.
Table 7: LCD DISPLAY DEFINITIONS
DATE AND TIME
Displays the current date and time. It can be synchronized with Internet time
servers.
NETWORK ICON
Shows the status of network. It will indicate whether the network is down or
starting.
STATUS ICON
Shows the status of the phone for registration status, call features and etc, using
icons as shown in the next table.
LINE STATUS
INDICATOR
Displays the name of the account that is in use.
SOFTKEYS in Idle
Screen
The softkeys are context sensitive and will change depending on the status of
the phone. Typical functions assigned to softkeys are:
SwitchSCR/NEXTSCR
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 17 of 77
Toggles between different idle screens. For example, for GXP2140,
pressing SwitchSCR will toggle among default idle screen, weather
information, currency information and Grandstream Upcoming Events;
ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.
MissedCalls
Shows up unanswered calls to this phone.
Redial
Redials the last dialed number when there is existed dialed call log.
Note:
If XML application is used for GXP2140, the softkey for XML application will
show up in the default idle screen as configured.
SOFTKEYS in Call
Screen
The softkeys are context sensitive and will change depending on the call status
of the phone. Here are the main softkeys in call screen.
Redial
Redials the last dialed number after off hook when there is existed call log.
Dial
Dials the call out after off hook and entering the number.
AnswerCall
Answers the incoming call when the phone is ringing.
RejectCall
Rejects the incoming call when the phone is ringing.
EndCall
Ends the active call.
Transfer
Transfer softkey will show up after pressing TRAN button and entering
transfer target number. Press Transfer softkey to do blind transfer.
Split
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 18 of 77
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
ConfCall
Conferences the active calls.
ReConf
Re-establish the conference among the calls on hold.
SPECIAL
SOFTKEYS
(Only for GXP2140
when integrated
with UCM61xx)
Call Parking: Please refer to UCM61xx Online User Manual for more
information.
CallPark
When the phone dials out, the Call Park softkey will display on screen. To
park the call, press the "CallPark" softkey and select a green MPK to park
the call on available parking lot.
PickUp
When the phone goes off-hook, the "Pickup" softkey will display on screen.
To pick up the parked call, press the "Pickup" softkey and select the red MPK
where the call is parked for retrieve the call.
Call Queue: Please refer to GXE5024/5028 Online User Manual for more
information.
SignIn
Press this button to sign in to the call queue. If the current account is
included in multiple call queues, agent will be prompted in the LCD display to
select the call queue to join. Press MENU button on keypad to select OK.
Once the agent completely signs in, the agent will be brought back to the
main screen.
SignOut
Press this button to sign out of the call queue. Press MENU button on
keypad to select OK. This will be displayed once the agent is signed in to the
call queue.
Table 8: GXP2140 LCD ICONS
Network Status.
OFF - Network connection is up
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 19 of 77
ON - Network connection is down
DND Status.
OFF - Do Not Disturb disabled
ON - Do Not Disturb enabled
Call Forward All Status.
OFF - Call Forward All feature disabled
ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled
ON - Call Forward Busy feature enabled
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled
ON - Call Forward No Answer feature enabled
Call Forward All and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled
ON - Call Forward All and Call Forward No Answer feature enabled
Keypad Status.
OFF - keypad is unlocked
ON - keypad is locked
Enter Keypad Unlock Password.
Voicemail Status.
OFF - No new voicemail
ON - New voicemail
Instant Message.
OFF - No new instant message
ON - New instant message
Voice Mail and Instant Message.
OFF - No new instant message or voicemail
ON - New instant message and voicemail
Bluetooth Status.
OFF - Bluetooth is power off
ON - Bluetooth is power on
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 20 of 77
USB Status.
OFF - No USB connection
ON - USB connected
Extension Board Status(GXP2140 only).
OFF - No Extension board connected
ON - Extension board connected
Missed Call Status.
OFF - No missed call
ON - New missed call
Save Call Record Status.
OFF - No saving call record activity
ON - The phone is writing the call records into the flash at the
moment
Waiting For Response.
Please wait for the phone to response before the keypad entry
Handset Status.
OFF - handset on hook
ON - handset off hook
Speaker Status.
OFF - speaker off
ON - speaker on
Headset Status.
OFF - headset off
ON - headset on
Calling Out.
The phone is calling out
Calling In.
Phone is ringing with incoming call
Incoming Call.
The current call is an incoming call
Outgoing Call.
The current call is an outgoing call
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 21 of 77
Call Failed
Fail to establish call
SRTP Status.
OFF - SRTP is not used
ON - SRTP is used
MUTE Status.
OFF - No muted
ON - Muted
Call On Hold.
Call Active.
Conference Call.
Core Dump.
Core dump file can be downloaded from phone's Web GUI->Status
page.
USING THE KEYPAD
Figure 3: GXP2140 Keyboard
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 22 of 77
Table 9: GXP2140 Keypad Buttons
Contacts. Press to view and edit contact information.
Hold. Press to put call on hold or resume the call.
Mute. Press to mute or unmute the call.
Headset. Press to switch to headset mode.
Message. Press to view voicemail messages.
Transfer. Press to transfer call.
Conference. Press to conference call.
Speaker.
Send/Redial.
Volume.
Up key
Up Navigation key. In idle screen, press to see the IP.
MAKING PHONE CALLS
HANDSET, SPEAKER AND HEADSET MODE
The GXP2140 allows users to switch among handset, speaker or headset when making calls. Press the
Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker
button to switch to speaker.
MULTIPLE SIP ACCOUNTS AND LINES
GXP2140 can support up to 4 independent SIP accounts. Each account is capable of independent SIP
server, user and NAT settings. Each of the line buttons is "virtually" mapped to an individual SIP account.
In off hook state, select an idle line and the dial tone will be heard.
To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. The
user can switch lines before dialing any number by pressing the LINE buttons.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 23 of 77
For example: If 2 independent accounts are registered on GXP2140, when LINE 1 is pressed, the LINE 1
LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in green and the subsequent
call will be made through SIP account 2.
Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the
"virtually" mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when
it is in use and the corresponding LED is red.
COMPLETING CALLS
There are several ways to complete a call.
On hook dialing. Enter the number when the phone is on hook and then send out.
When the phone is in idle, enter the number to be dialed out;
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Select an available LINE key;
The call will be dialed out.
Off hook and dial. Off hook the phone, enter the number and send out.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker;
You shall hear dial tone after off hook;
Enter the number;
Press SEND key or # to dial out.
Redial. Redial the last dialed number.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker; or
When the phone is in idle;
Press SEND key, or the REDIAL softkey.
Via Call History. Dial the number logged in phone's call history.
Press MENU button to bring up the main menu;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 24 of 77
Enter Call History;
Select the entry you would like to call using the navigation arrow keys;
Press SEND button to dial out.
Via Phonebook. Dial the number from the phonebook.
Press Contacts button;
Under Contacts, enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow key;
Select the contact you would like to call using the navigation arrow key;
Press SEND button to dial the selected contact.
Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key.
Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as
Speed Dial. Select the account to dial from, enter the Name and User ID (the number to be dialed
out) for the Line Key. Click on "Update" at the bottom of the Web GUI page;
Off hook the phone, or directly press the Speed Dial key to dial out.
Call Return. Dial the last answered call.
Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as
Call Return. Select the account to dial from, no Name or User ID has to be set on for Call Return;
Off hook the phone, or directly press the Call Return key to dial out.
Via Paging/Intercom.
Take handset off hook; or
Press Speaker button; or
Press Headset button with headset plugged in; or
Press an available LINE key to activate speaker;
You shall hear dial tone after off hook;
Press MENU button to switch the call screen from "Dialing" to "Paging";
Enter the number;
Press SEND key or # to dial out.
Note:
After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds,
configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry
Timeout;
If digits have been entered after handset is off hook, the SEND key will works as SEND instead of
REDIAL;
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 25 of 77
By default, # can be used as SEND to dial the number out. Users could disable it by setting "User # as
Dial Key" to "No" from Web GUI->Account X->Call Settings;
For Paging/Intercom, if the SIP Server/PBX supports the feature and has Paging/Intercom feature
code set up already, users do not necessarily need toggle to paging mode in the call screen. Simply
dial the feature code with extension as a normal call.
When dial out via paging, user can see the “call-info” header contains “answer-after=0” and “the
“alert-info” header contains “info=alert-autoanswer;delay=0” in the outgoing INVITE.
MAKING CALLS USING IP ADDRESSES
Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls
can be made between two phones if:
Both phones have public IP addresses; or
Both phones are on the same LAN/VPN using private or public IP addresses; or
Both phones can be connected through a router using public or private IP addresses (with necessary
port forwarding or DMZ).
To make a direct IP call, please follow the steps below:
When phone is at idle state, press any number key or * key to bring up “Onhook Dialing” page;
Press "DirectIP" softkey;
Input the target IP address (Please see example below) ;
Press "OK" softkey to dial.
For example:
If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following:
192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). Wait for about 4
seconds and the phone will initiate the call.
Quick IP Call Mode:
The GXP2140 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only
the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are
under the same LAN/VPN. This simulates a PBX function using the CSMA/CD without a SIP server.
Controlled static IP usage is recommended.
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To enable Quick IP Call Mode, go to phone's Web GUI->Settings->Call Features, set "Use Quick IP Call
Mode" to "Yes". Clicking on "Save and Apply" on the bottom of Web GUI page to take the change. To make
Quick IP Call, take the phone off hook first. Then dial #xxx where x is 0-9 and xxx<255. Press # or SEND
and a direct IP call to aaa.bbb.ccc.XXX will be completed. "aaa.bbb.ccc" is from the local IP address
regardless of subnet mask. The number #xx or #x are also valid. The leading 0 is not required (but it's OK).
For example:
192.168.0.2 calling 192.168.0.3 -- dial #3 followed by # or "SEND";
192.168.0.2 calling 192.168.0.23 -- dial #23 followed by # "SEND";
192.168.0.2 calling 192.168.0.123 -- dial #123 followed by # "SEND";
192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3.
Note:
The # will represent colon ":" in direct IP call rather than SEND key as in normal phone call;
If you have a SIP server configured, direct IP call still works. If you are using STUN, direct IP call will
also use STUN;
Configure the "User Random Port" to "No" when completing direct IP calls.
ANSWERING PHONE CALLS
RECEIVING CALLS
Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in
red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing the flashing LINE
key;
Multiple incoming calls. When another call comes in while having an active call, the phone will
produce a Call Waiting tone (stutter tone). The other LINE key will flash in red. Answer the incoming
call by pressing the flashing LINE key. The current active call will be put on hold automatically.
DO NOT DISTURB
Do Not Disturb can be enabled/disabled from phone's LCD by following the steps below:
Press the Menu button and select "Preference" using navigation keys;
Press Menu button again to get into Preference options;
When "Do Not Disturb" is highlighted, press Left/Right key to disable/enable DND;
Press “Save” soft key to save the change.
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When Do Not Disturb feature is turned on, the DND icon will appear on the top of the LCD. The incoming
call will not be accepted or the call will directly go into voicemail.
DURING A PHONE CALL
CALL WAITING/CALL HOLD
Hold. Place a call on hold by pressing the HOLD button. The active LINE key will blink in green;
Resume. Resume call by pressing the blinking LINE key;
Multiple calls. Automatically place active call on hold or switch between calls by pressing the LINE
key. Call waiting tone (stutter tone) will be audible on new incoming call during the active call.
MUTE
During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute
icon on the top of screen, when the call is muted.
CALL TRANSFER
GXP2140 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.
Blind Transfer.
During the first active call, press TRAN key and dial the number to transfer to;
Press SEND key or # to complete transfer of active call.
Attended Transfer.
During the first active call, press LINE key. The first call will be put on hold;
Enter the number for the second call in the new line and establish the call;
Press TRAN key;
Press the other LINE key which is on hold to transfer the call.
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Auto-Attended Transfer.
Set "Auto-Attended Transfer" to "Yes" under Web GUI->Settings->Call Features. And then click
"Save and Apply" on the bottom of the page;
Establish one call first;
During the call, press TRAN key. A new line will be brought up and the first call will be
automatically placed on hold;
Dial the number and press SEND or # to make a second call. (Once the number is entered, a
"Transfer" soft key will show. If "Transfer" soft key is pressed instead of SEND or #, a blind transfer
will be performed);
Press TRAN key again. The call will be transferred.
For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" soft key will
show. If the second call is not established yet (ringing), pressing "Split" will hang up the second call.
If the second call is established (answered), pressing "Split" will resume the second call and keep
the first call on hold.
Note:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
5-WAY CONFERENCING
GXP2140 can host up to 5-way conference call with other parties (PCMU/PCMA).
Initiate a conference call.
Establish calls with 2 or more parties respectively;
While 1 call is active, the other call will be put on hold with its LINE key blinking in green;
Press CONF key;
Press the desired LINE key on hold, the conference will be established;
Repeat the previous 2 steps for all the other parties on hold to join the conference.
Cancel Conference.
If after pressing the CONF key, the user decides not to conference, press Cancel softkey or the
current active LINE key (LED in solid green);
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 29 of 77
This will resume the 2-way conversation with the current line.
Split and Re-conference.
During the conference, press HOLD key. The conference call will be split and the calls will be put
on hold separately with the LINE keys blinking in green;
Select 1 LINE key and press to resume the 2-way conversation;
If users would like to re-establish conference call, before 1 separate LINE is selected, press the
ReConf soft key right after the conference call is held/split;
End Conference.
Press HOLD key to split the conference call. The conference call will be ended with both calls on
hold; Or
Users could press the EndCall soft key or simply hang up the call to terminate the conference call.
GXP2140 supports Easy Conference Mode, which can be used combined with the traditional way to
establish the conference.
Initiate a conference call.
Establish 1 call;
Press CONF key and a new line will be brought up using the same account;
Dial the number and press SEND key to establish the second call;
Press CONF key or press the ConfCall softkey to establish the conference.
Join more parties in established conference call.
Establish conference call;
Press CONF key and a new line will be brought up using the same account;
Dial the number and press SEND key to establish the second call;
Press CONF key or press the ConfCall softkey to join the new party in the established conference.
Split and Re-conference.
During the conference, press HOLD key. The conference call will be split and both calls will be put
on hold separately with 2 LINE keys blinking in green;
Select 1 LINE key and press to resume the 2-way conversation;
If users would like to re-establish conference call, before 1 separate LINE is selected, press the
ReConf softkey right after the conference call is split.
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Cancel Conference.
If users decides not to conference after establishing the second call, press EndCall softkey instead
of the ConfCall softkey/CONF key;
This will end the second call and the screen will show the first call on hold.
End Conference.
Press HOLD key to split the conference call. The conference call will be ended with both calls on
hold; Or
Users could press the EndCall softkey or simply hang up the call to terminate the conference call.
Note:
The party that starts the conference call has to remain in the conference for its entire duration, you can
put the party on mute but it must remain in the conversation. Also, this is not applicable when the
feature "Transfer on Conference Hangup" is turned on.
The option "Disable Conference" has to be set to "No" to establish conference.
When using Easy Conference Mode, use SEND key to dial out the second call instead of using #,
even when # could be used as SEND in normal phone calls.
VOICE MESSAGES (MESSAGE WAITING INDICATOR)
A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message
is waiting. Dial into the voicemail box to retrieve the message by entering the voice mail number of the
server or pressing the Voicemail button (Voice Mail User ID has to be properly configured as the voice mail
number under Web GUI->Account x->General Settings). An IVR will prompt the user through the process
of message retrieval.
SHARED CALL APPEARANCE (SCA)
The GXP2140 phone supports shared call appearance by Broadsoft standard. This feature allows
members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing,
hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members
of the group will be notified of an incoming call and will be able to answer the call from the phone with the
SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 31 of 77
line and places an outgoing call, and all the users of this group will not be able to seize the line until the line
goes back to an idle state or when the call is placed on hold (with the exception of when multiple call
appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a
member of the group places the call on public hold, the other users of the SCA group will be notified of this
by the red-flashing button and they will be able to resume the call from their phone by pressing the line
button. However, if this call is placed on private-hold, no other member of the SCA group will be able to
resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone.
In addition, they would need to navigate to "Settings"->"Programmable Keys" on the web UI and set the
line key mode as "Shared Line". If the user requires more shared call appearances, the user can configure
multiple line buttons to be "shared line" buttons associated with the account.
CALL FEATURES
The GXP2140 supports traditional and advanced telephony features including caller ID, caller ID with
caller Name, call forward and etc.
Table 10: CALL FEATURES
*30
Block Caller ID (for all subsequent calls)
Off hook the phone;
Dial *30.
*31
Send Caller ID (for all subsequent calls)
Off hook the phone;
Dial *31.
*67
Block Caller ID (per call)
Off hook the phone;
Dial *67 and then enter the number to dial out.
*82
Send Caller ID (per call)
Off hook the phone;
Dial *82 and then enter the number to dial out.
*70
Disable Call Waiting (per Call)
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Off hook the phone;
Dial *70 and then enter the number to dial out.
*71
Enable Call Waiting (per Call)
Off hook the phone;
Dial *71 and then enter the number to dial out.
*72
Unconditional Call Forward. To set up unconditional call forward:
Off hook the phone;
Dial *72 and then enter the number to forward the call;
Press OK softkey or SEND key.
*73
Cancel Unconditional Call Forward. To cancel the unconditional call forward:
Off hook the phone;
Dial *73;
Hang up the call.
*90
Busy Call Forward. To set up busy call forward:
Off hook the phone;
Dial *90 and then enter the number to forward the call;
Press OK softkey or SEND key.
*91
Cancel Busy Call Forward. To cancel the busy call forward:
Off hook the phone;
Dial *91;
Hang up the call.
*92
Delayed Call Forward. To set up delayed call forward:
Off hook the phone;
Dial *92 and then enter the number to forward the call;
Press OK softkey or SEND key.
*93
Cancel Delayed Call Forward. To cancel the delayed call forward:
Off hook the phone;
Dial *93;
Hang up the call.
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CONFIGURATION GUIDE
The GXP2140 can be configured via two ways:
LCD Configuration Menu using the phone's keypad;
Web GUI embedded on the phone using PC's web browser.
CONFIGURATION VIA KEYPAD
To configure the LCD menu using phone's keypad, follow the instructions below:
Enter MENU options. When the phone is in idle, press the round MENU button to enter the
configuration menu;
Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu
options;
Enter/Confirm selection. Press the round MENU button or “Select” soft key to enter the selected
option;
Exit. Press “Exit” soft key to exit to the previous menu;
The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the
MENU mode if left idle for more than 60 seconds.
When the phone is in idle, pressing the UP navigation key can see phone’s IP address.
The MENU options are listed in the following table.
Table 11: CONFIGURATION MENU
Status
Displays network status, account registration status, software version number,
MAC address, hardware version number, P/N number.
Network status.
Press to enter the sub menu for IP setting information (DHCP/Static
IP/PPPoE), IPv4 address, IPv6 address, MAC address, Subnet Mask,
Gateway and DNS server.
Phone
Phone sub menu includes the following options:
SIP
Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP
Password, SIP Transport and Audio information to register SIP account on the
phone.
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Call Features
Configures call forward features for Forward All, Forward Busy, Forward No
Answer and No Answer Timeout.
System
System sub menu includes the following options:
Network
o IP Setting
Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE
account ID and password; Configures static IP address, Netmask,
Gateway, DNS Server 1 and DNS Server 2.
o 802.1X
Configures 802.1X mode.
Layer 2 QoS
Configures 802.1Q/VLAN Tag and priority value.
Bluetooth Settings
o Power
Turns on/off the Bluetooth feature.
o Start Scan
Starts to scan other Bluetooth devices around the phone. If found,
user could press “Pair” soft key, and enter Pin code to pair to other
Bluetooth devices.
o Discoverable
Defines if the phone is discoverable by other Bluetooth devices.
o MAC
Display the MAC address of the phone.
Upgrade
Configures firmware server and config server for upgrading and
provisioning the phone; Specify upgrade/provisioning via
TFTP/HTTP/HTTPS; Start Provision immediately.
Factory Functions
o Diagnostic Mode
All LEDs will light up. All keys‟ name will display in red on LCD
screen before diagnosing. Press any key on the keypad to
diagnose the key‟s function. When done, the key‟s name will
display in green on LCD. Lift and put back the handset to exit
diagnostic mode.
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o Audio Loopback
Speak to the phone using speaker/handset/headset. If you can
hear your voice, your audio is working fine. Press “Exit” soft key to
exit audio loopback mode.
o LCD on/off
Selects this option to turn off LCD. Press any button to turn on
LCD.
o LCD Diagnostic
Enters this option and press Left/Right Navigation key to do LCD
Diagnostic. Press “Exit” soft key to quite.
UCM Detect
Detect/connect UCM server to process auto-provision. Manually input the
IP and port of the UCM server phone wants to bind with; Or select from the
available UCM server in network.
Operations
o Factory Reset
Resets the phone to factory default settings.
o Reboot
Reboots the phone.
Call History
Displays call logs for answered calls, dialed calls, missed calls, transferred calls
and forwarded calls.
Contacts
Contacts sub menu includes the following options:
Local Phonebook
Local Group
Broadsoft Phonebook
LDAP Directory
Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and
Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP
options here, download phonebook XML to the phone and search
phonebook/LDAP directory. When doing phonebook/LDAP search, user can
only search ASCII characters.
Preference
Preference sub menu includes the following options:
Do Not Disturb
Enables/disables Do Not Disturb on the phone.
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Star Key Lock
Turns on/off keypad lock feature and configures keypad lock password.
Sounds
o Ring Tone
Configures different ring tones for incoming call.
o Ring Volume
Adjusts ring volume by pressing left/right arrow key.
Appearance
o Active LCD Brightness
Adjusts active LCD brightness by pressing left/right arrow key
o Idle LCD Brightness
Adjusts idle LCD brightness by pressing left/right arrow key
o Display Language
Selects the language to be displayed on the phone's LCD. Users
could select Automatic for local language based on IP location if
available.
Time Settings
Configures date and time on the phone.
Messages
Message sub menu include the following options:
Instant Message Pending
Displays received instant messages;
Voice Mails
Displays voicemail message information in the format below: new
messages/all messages (urgent messages/all urgent messages).
The following picture shows the keypad MENU configuration flow.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 37 of 77
Figure 4: Keypad MENU Flow.
Status
Phone
System
Call History
Contacts
Preference
Messages
MENU
Account Status
Network Status
System information
SIP
Call Features
IP Settins
802.1X
Network
Layer 2 QoS
Bluetooth Settings
Upgrade
Factory Functions
UCM Detect
Factory Reset
Reboot
802.1Q/VLAN Tage
Priority value
Reset Vlan Config
Local Phonebook
Local Group
Broadsoft Phonebook
LDAP Directory
Do Not Disturb
Star Key Lock
Sounds
Appearance
Time Settings
Instant Messages
Voice Mails
Power
Start Scan
Discoverable
MAC
Firmware Server
Config Server
Upgrade via
Start Provision
Enable/Disable
Password
Diagnostic Mode
Audio Loopback
LCD on/off
LCD Diagnostic
Ring Tone
Ring Volume
Active LCD Brightness
Idle LCD Brightness
Display Language
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 38 of 77
CONFIGURATION VIA WEB BROWSER
The GXP2140 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow a user to configure the IP phone through a Web browser such as Microsoft‟s IE, Mozilla
Firefox and Google Chrome.
To access the Web GUI:
1. Connect the computer to the same network as the phone;
2. Make sure the phone is turned on and shows its IP address. You may check the IP address by
pressing Up arrow button when phone is at idle state;
3. Open a Web browser on your computer;
4. Enter the phone‟s IP address in the address bar of the browser;
5. Enter the administrator‟s login and password to access the Web Configuration Menu.
Note:
The computer has to be connected to the same sub-network as the phone. This can be easily done by
connecting the computer to the same hub or switch as the phone connected to. In absence of a
hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the
back of the phone;
If the phone is properly connected to a working Internet connection, the IP address of the phone will
display in MENU->Status->Network Status. This address has the format: xxx.xxx.xxx.xxx, where xxx
stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if
the phone has IP address 192.168.40.154, please enter "http://192.168.40.154" in the address bar of
the browser;
The default administrator password is set to "admin". The default end user password is set to "123".
When changing any settings, always SUBMIT them by pressing the "Save" or "Save and Apply" button
on the bottom of the page. If the change is saved only but not applied, after making all the changes,
click on the "APPLY" button on top of the page to submit. After submitting the changes in all the Web
GUI pages, reboot the phone to have the changes take effect if necessary (All the options under
"Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings"
page do not require reboot).
DEFINITIONS
This section describes the options in the phone's Web GUI. As mentioned, you can log in as an
administrator or an end user.
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Status: Displays the Account status, Network status, and System Info of the phone;
Account: To configure the SIP account;
Settings: To configure call features, ring tone, LCD display, Web services, XML applications,
programmable keys, and etc;
Network: To configure network settings;
Maintenance: To configure web/Telnet access, upgrading and provisioning, language settings,
TR-069, security and etc.
Phonebook: To manage Phonebook and LDAP.
STATUS PAGE DEFINITIONS
Table 12: Status Page Definitions
Status -> Account Status
Account x
Account index.
SIP User ID
Displays the configured SIP User ID.
SIP Server
Displays the configured SIP Server address.
SIP Registration
Displays SIP registration status YES/NO.
Status -> Network Status
MAC Address
Global unique ID of device, in HEX format. The MAC address will be used for
provisioning and can be found on the label coming with original box and on the
label located on the back of the device.
IP Setting
DHCP, Static IP or PPPoE.
IPv4 Address
The IPv4 address obtained on the phone.
IPv6 Address
The IPv6 address obtained on the phone.
Subnet Mask
The subnet mask obtained on the phone.
Gateway
The gateway address obtained on the phone.
DNS Server 1
The DNS server address 1.
DNS Server 2
The DNS server address 2.
PPPoE Link Up
PPPoE connection status.
NAT Traversal
NAT traversal status for each account.
Status -> System Info
Product Model
Product model of the phone.
Part Number
Product part number.
Software Version
Boot: boot version number;
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Core: core version number;
Base: base version number;
Prog: program version number. This is the main firmware release number,
which is always used for identifying the software system of the phone;
Aux: Aux version number;
Dsp: DSP version number.
System Up Time
System up time since the last reboot.
System Time
Current system time on the phone system.
Service Status
GUI and Phone service status.
Core Dump
Core dump file that could be downloaded for troubleshooting purpose.
ACCOUNTS PAGE DEFINITIONS
Table 13: Account Page Definitions
Account x -> General Settings
Account Active
Activates/deactivates account. The default setting is "Yes".
Account Name
The name associated with the SIP account.
SIP Server
The URL or IP address, and port of the SIP server. This is provided by your
VoIP service provider (ITSP).
Secondary SIP Server
The URL or IP address, and port of the SIP server. This will be used when the
primary SIP server fails.
Outbound Proxy
IP address or Domain name of the Primary Outbound Proxy, Media Gateway,
or Session Border Controller. It's used by the phone for Firewall or NAT
penetration in different network environments. If a symmetric NAT is detected,
STUN will not work and ONLY an Outbound Proxy can provide a solution.
SIP User ID
User account information, provided by your VoIP service provider (ITSP). It's
usually in the form of digits similar to phone number or actually a phone
number.
Authenticate ID
SIP service subscriber's Authenticate ID used for authentication. It can be
identical to or different from the SIP User ID.
Authenticate Password
The account password required for the phone to authenticate with the ITSP
(SIP) server before the account can be registered. After it is saved, this will
appear as hidden for security purpose.
Name
The SIP server subscriber's name (optional) that will be used for Caller ID
display.
Voice Mail User ID
Allows you to access voice messages by pressing the MESSAGE button on
the phone. This ID is usually the VM portal access number. For example, in
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 41 of 77
Asterisk server, 8500 could be used.
Account x -> Network Settings
DNS Mode
This parameter controls how the Search Appliance looks up IP addresses for
hostnames. There are four modes: A Record, SRV, NATPTR/SRV, Use
Configured IP. The default setting is "A Record". If the user wishes to locate
the server by DNS SRV, the user may select "SRV" or "NATPTR/SRV". If "Use
Configured IP" is selected, please fill in the three fields below:
Primary IP: The primary IP address where the phone sends DNS query
to;
Backup IP 1;
Backup IP 2.
NAT Traversal
This parameter configures whether the NAT traversal mechanism is activated.
Users could select the mechanism from No, STUN, Keep-Alive, UPnP, Auto or
VPN. If set to "STUN" and STUN server is configured, the phone will route
according to the STUN server. If NAT type is Full Cone, Restricted Cone or
Port-Restricted Cone, the phone will try to use public IP addresses and port
number in all the SIP&SDP messages. The phone will send empty SDP packet
to the SIP server periodically to keep the NAT port open if it is configured to be
"Keep-Alive". Configure this to be "No" if an outbound proxy is used. "STUN"
cannot be used if the detected NAT is symmetric NAT.
Proxy-Require
A SIP Extension to notify the SIP server that the phone is behind a
NAT/Firewall. Do not configure this parameter unless this feature is supported
on the SIP server.
Account x -> SIP Settings -> Basic Settings
TEL URI
If the phone has an assigned PSTN telephone number, this field should be set
to "User=Phone". Then a "User=Phone" parameter will be attached to the
Request-Line and "TO" header in the SIP request to indicate the E.164
number. If set to "Enable", "Tel:" will be used instead of "SIP:" in the SIP
request. The default setting is "Disable".
SIP Registration
Selects whether or not the phone will send SIP Register messages to the
proxy/server. The default setting is "Yes".
Unregister On Reboot
If set to "Yes", the SIP user's registration information will be cleared when the
phone reboots. The SIP Contact header will contain "*" to notify the server to
unbind the connection. The default setting is "No".
Register Expiration
Specifies the frequency (in minutes) in which the phone refreshes its
registration with the specified registrar. The default value is 60 minutes. The
maximum value is 64800 minutes (about 45 days).
Reregister Before
Specifies the time frequency (in seconds) that the phone sends
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 42 of 77
Expiration
re-registration request before the Register Expiration. The default value is 0.
Local SIP Port
Defines the local SIP port used to listen and transmit. The default value is
5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account
4, 5068 for Account 5, 5070 for Account 6.
SIP Registration Failure
Retry Wait Time
Specifies the interval to retry registration if the process is failed. The default
value is 20 seconds.
SIP T1 Timeout
SIP T1 Timeout. The default setting is 0.5 seconds.
SIP T2 Timeout
SIP T2 Timeout. The default setting is 4 seconds.
SIP Transport
Determines the network protocol used for the SIP transport. Users can choose
from TCP, UDP and TLS.
SIP URI Scheme when
using TLS
Specifies if "sip:" or "sips:" will be used when TLS/TCP is selected for SIP
Transport. The default setting is "sips:".
Use Actual Ephemeral
Port in Contact with
TCP/TLS
Defines whether the actual ephemeral port in contact with TCP/TLS will be
used or not. This is used when TLS/TCP is selected for SIP Transfer. The
default setting is "No".
Remove OBP from route
Configures to remove outbound proxy from route. This is used for the SIP
Extension to notify the SIP server that the device is behind a NAT/Firewall.
Support SIP Instance ID
Defines whether SIP Instance ID is supported or not. The default setting is
"Yes".
SUBSCRIBE for MWI
When set to "Yes", a SUBSCRIBE for Message Waiting Indication will be sent
periodically. The phone supports synchronized and non-synchronized MWI.
The default setting is "No".
SUBSCRIBE for
Registration
When set to "Yes", a SUBSCRIBE for Registration will be sent out periodically.
The default setting is "No".
Enable 100rel
The use of the PRACK (Provisional Acknowledgment) method enables
reliability to SIP provisional responses (1xx series). This is very important in
order to support PSTN internetworking. To invoke a reliable provisional
response, the 100rel tag is appended to the value of the required header of the
initial signaling messages.
Caller ID Display
When set to "Auto", the phone will look for the caller ID in the order of
P-Asserted Identity Header, Remote-Party-ID Header and From Header in the
incoming SIP INVITE. When set to "Disabled", all incoming calls are displayed
with "Unavailable". When set to "From Header", the phone will display the
caller ID based on the From Header in the incoming SIP INVITE. The default
setting is "Auto".
Use Privacy Header
Controls whether the Privacy Header will present in the SIP INVITE message
or not. The default setting is "default", which is when "Huawei IMS" special
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 43 of 77
feature is on, the Privacy Header will not show in INVITE. If set to "Yes", the
Privacy Header will always show in INVITE. If set to "No", the Privacy Header
will not show in INVITE.
Use P-Preferred-Identity
Header
Controls whether the P-Preferred-Identity Header will present in the SIP
INVITE message or not. The default setting is "default", which is when
"Huawei IMS" special feature is on, the P-Preferred-Identity Header will not
show in INVITE. If set to "Yes", the P-Preferred-Identity Header will always
show in INVITE. If set to "No", the P-Preferred-Identity Header will not show in
INVITE.
Account x -> SIP Settings -> Advanced Features
Broadsoft Call Center
When set to "Yes", Feature Key Synchronization will be enabled regardless of
web settings. The default setting is "No".
Hoteling Event
Enables Broadsoft Hoteling event feature. The default setting is "No".
Call Center Status
When set to "Yes", the phone will send SUBSCRIBE to the server to obtain call
center status. The default setting is "No".
Publish to Call Center
When set to "Yes", users could select "Away", "Online" or "Busy" from LCD
menu and publish it to call center. The default setting is "No".
Feature Key
Synchronization
This feature is used for Broadsoft call feature synchronization. When it's
enabled, DND and Call Forward features can be synchronized with Broadsoft
server. The default setting is "Disabled".
Line Seize Timeout
Defines the interval (in seconds) before the line can be seized when Shared
Line is used. The default value is 15 seconds.
Eventlist BLF URI
Configures the eventlist BLF URI on the phone to monitor the extensions in the
list with Multi Purpose Key. If the server supports this feature, users need to
configure an eventlist BLF URI on the service side first (i.e.,
BLF1006@myserver.com) with a list of extension included. On the phone, in
this "eventlist BLF URI" field, fill in the URI without the domain (i.e., BLF1006).
To monitor the extensions in the list, under Web
GUI->Settings->Programmable Keys page, please select "eventlist BLF" in the
key mode, choose account, enter the value of each extension in the list.
Conference URI
Configures the conference URI when using Broadsoft N-way calling feature.
Music On Hold URI
Configures Music On Hold URI to call when a call is on hold. This feature has
to be supported on the server side.
BLF Call-pickup Prefix
Configures the prefix prepended to the BLF extension when the phone picks
up a call with BLF key. The default setting is **.
PUBLISH for Presence
Enables presence feature on the phone. The default setting is "No".
Omit charset=UTF-8 in
Omit charset=UTF-8 in MESSAGE content-type
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 44 of 77
MESSAGE
Enable User Presence
Subscription
The phone will subscribe and notify about user presence to SIP server. The
SIP server should support this feature.
Hide Login Soft Key On
Auto User Presence
Subscription
The soft key to login or logout will be hidden on idle screen if auto login ID is
configured below.
Auto User Presence ID
The phone will subscribe user presence automatically with this ID once the
account is registered.
Auto User Presence
password
The phone will subscribe user presence automatically with this password once
the account is registered.
Special Feature
Different soft switch vendors have special requirements. Therefore users may
need select special features to meet these requirements. Users can choose
from Standard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro or Huawei IMS
depending on the server type. The default setting is "Standard".
Account x -> SIP Settings -> Session Timer
Session Expiration
The SIP Session Timer extension that enables SIP sessions to be periodically
"refreshed" via a SIP request (UPDATE, or re-INVITE). If there is no refresh
via an UPDATE or re-INVITE message, the session will be terminated once
the session interval expires. Session Expiration is the time (in seconds) where
the session is considered timed out, provided no successful session refresh
transaction occurs beforehand. The default value is 180 seconds.
Min-SE
The minimum session expiration (in seconds). The default value is 90
seconds.
Caller Request Timer
If set to "Yes" and the remote party supports session timers, the phone will use
a session timer when it makes outbound calls.
Callee Request Timer
If set to "Yes" and the remote party supports session timers, the phone will use
a session timer when it receives inbound calls.
Force Timer
If Force Timer is set to "Yes", the phone will use the session timer even if the
remote party does not support this feature. If Force Timer is set to "No", the
phone will enable the session timer only when the remote party supports this
feature. To turn off the session timer, select "No".
UAC Specify Refresher
As a Caller, select UAC to use the phone as the refresher; or select UAS to
use the Callee or proxy server as the refresher.
UAS Specify Refresher
As a Callee, select UAC to use caller or proxy server as the refresher; or select
UAS to use the phone as the refresher.
Force INVITE
The Session Timer can be refreshed using the INVITE method or the UPDATE
method. Select "Yes" to use the INVITE method to refresh the session timer.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 45 of 77
Account x -> SIP Settings -> Security Settings
Check Domain
Certificates
Defines whether the domain certificates will be checked or not when TLS/TCP
is used for SIP Transport. The default setting is "No".
Validate Incoming
Messages
Defines whether the incoming messages will be validated or not. The default
setting is "No".
Check SIP User ID for
incoming INVITE
If set to "Yes", SIP User ID will be checked in the Request URI of the incoming
INVITE. If it doesn't match the phone's SIP User ID, the call will be rejected.
The default setting is "No".
Accept Incoming SIP
from Proxy Only
When set to "Yes", the SIP address of the Request URL in the incoming SIP
message will be checked. If it doesn't match the SIP server address of the
account, the call will be rejected. The default setting is "No".
Authenticate Incoming
INVITE
If set to "Yes", the phone will challenge the incoming INVITE for authentication
with SIP 401 Unauthorized response. The default setting is "No".
Account x -> Audio Settings
Send DTMF
Specifies the mechanism to transmit DTMF digits. There are 3 supported
modes: in audio which means DTMF is combined in the audio signal (not very
reliable with low-bit-rate codecs), via RTP (RFC2833), or via SIP INFO.
DTMF Payload Type
Configures the payload type for DTMF using RFC2833. The default value is
101.
Preferred Vocoder
7 different vocoder types are supported on the phone, including G.711 U-law
(PCMU), G.711 A-law (PCMA), G.729A/B, G.722 (wide band) and G72-32.
Users can configure vocoders in a preference list that is included with the
same preference order in SDP message.
Use First Matching
Vocoder in 200OK SDP
When set to "Yes", the device will use the first matching vocoder in the
received 200OK SDP as the codec. The default setting is "No".
SRTP Mode
Enables the SRTP mode based on your selection. The default setting is
"Disabled".
Symmetric RTP
Defines whether symmetric RTP is supported or not. The default setting is
"No".
Silence Suppression
Controls the silence suppression/VAD feature of the audio codec G.729. If set
to "Yes", when silence is detected, a small quantity of VAD packets (instead of
audio packets) will be sent during the period of no talking. If set to "No", this
feature is disabled. The default setting is "No".
Voice Frames Per TX
Configures the number of voice frames transmitted per packet. When
configuring this, it should be noted that the "ptime" value for the SDP will
change with different configurations here. This value is related to the codec
used and the actual frames transmitted during the in payload call. For end
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 46 of 77
users, it is recommended to use the default setting, as incorrect settings may
influence the audio quality.
G.726-32 Packing Mode
Selects "ITU" or "IETF" for G726-32 packing mode.
Jitter Buffer Type
Selects either Fixed or Adaptive based on network conditions. The default
setting is "Adaptive".
Jitter Buffer Length
Selects Low, Medium, or High based on network conditions. The default
setting is "Medium".
Account x -> Call Settings
Early Dial
Selects whether or not to enable early dial. If it's set to "Yes", the SIP proxy
must support 484 response. The default setting is "No".
Dial Plan Prefix
Sets the prefix added to each dialed number.
Dial Plan
A dial plan establishes the expected number and pattern of digits for a
telephone number. This parameter configures the allowed dial plan for the
phone.
Dial Plan Rules:
1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d;
2. Grammar: x - any digit from 0-9;
a) xx+ - at least 2 digit numbers
b) xx. - only 2 digit numbers
c) ^ - exclude
d) [3-5] - any digit of 3, 4, or 5
e) [147] - any digit of 1, 4, or 7
f) <2=011> - replace digit 2 with 011 when dialing
g) | - the OR operand
Example 1: {[369]11 | 1617xxxxxxx}
Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617;
Example 2: {^1900x+ | <=1617>xxxxxxx}
Block any number of leading digits 1900 or add prefix 1617 for any dialed 7
digit numbers;
Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}
Allows any number with leading digit 1 followed by a 3 digit number, followed
by any number between 2 and 9, followed by any 7 digit number OR Allows
any length of numbers with leading digit 2, replacing the 2 with 011 when
dialed.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 47 of 77
Example of a simple dial plan used in a Home/Office in the US:
{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }
Explanation of example rule (reading from left to right):
^1900x. - prevents dialing any number started with 1900;
<=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by
dialing 7 numbers and 1617 area code will be added automatically;
1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11
digits length;
011[2-9]x - allows international calls starting with 011;
[3469]11 - allows dialing special and emergency numbers 311, 411, 611
and 911.
Note:
In some cases where the user wishes to dial strings such as *123 to activate
voice mail or other applications provided by their service provider, the * should
be predefined inside the dial plan feature. An example dial plan will be: { *x+ }
which allows the user to dial * followed by any length of numbers.
Delayed Call Forward
Wait Time
Defines the timeout (in seconds) before the call is forwarded on no answer.
The default value is 20 seconds.
Enable Call Features
When enabled, Do No Disturb, Call Forward and other call features will be
supported locally provided ITSP support those features. The default setting is
"Yes". If set to "No", ForwardAll softkey will be hidden for Account 1.
Call Log
Configures Call Log setting on the phone. You can log all calls, only log
incoming/outgoing calls or disable call log. The default setting is "Log All
Calls".
Account Ring Tone
Allows users to configure the ringtone for the account. Users can choose from
different ringtones from the dropdown menu.
Match Incoming Caller ID
Specifies matching rules with number, pattern or Alert Info text. When the
incoming caller ID or Alert Info matches the rule, the phone will ring with
selected distinctive ringtone. Matching rules:
Specific caller ID number. For example, 8321123;
A defined pattern with certain length using x and + to specify, where x
could be any digit from 0 to 9. Samples:
xx+ : at least 2-digit number;
xx : only 2-digit number;
[345]xx: 3-digit number with the leading digit of 3, 4 or 5;
[6-9]xx: 3-digit number with the leading digit from 6 to 9.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 48 of 77
Alert Info text
Users could configure the matching rule as certain text (e.g., priority) and
select the custom ring tone mapped to it. The custom ring tone will be
used if the phone receives SIP INVITE with Alert-Info header in the
following format:
Alert-Info: <http://127.0.0.1>; info=priority
Selects the distinctive ring tone for the matching rule. When the incoming
caller ID or Alert Info matches the rule, the phone will ring with the selected
ring.
Ring Timeout
Defines the timeout (in seconds) for the rings on no answer. The default setting
is 60 seconds.
Send Anonymous
If set to "Yes", the "From" header in outgoing INVITE messages will be set to
anonymous, essentially blocking the Caller ID to be displayed.
Anonymous Call
Rejection
If set to "Yes", anonymous calls will be rejected. The default setting is "No".
Auto Answer
If set to "Yes", the phone will automatically turn on the speaker phone to
answer incoming calls after a short reminding beep.
Allow Auto Answer by
Call-Info
If set to "Yes", the phone will automatically turn on the speaker phone to
answer incoming calls after a short reminding beep, based on the SIP info
header sent from the server/proxy. The default setting is "No".
Refer-To Use Target
Contact
If set to "Yes", the "Refer-To" header uses the transferred target's Contact
header information for attended transfer. The default setting is "No".
Transfer on Conference
Hangup
Defines whether or not the call is transferred to the other party if the initiator of
the conference hangs up. The default setting is "No".
No Key Entry Timeout (s)
Defines the timeout (in seconds) for no key entry. If no key is pressed after the
timeout, the digits will be sent out. The default value is 4 seconds.
Use # as Dial Key
Allows users to configure the "#" key as the "Send" key. If set to "Yes", the "#"
key will immediately dial out the input digits. In this case, this key is essentially
equivalent to the "Send" key. If set to "No", the "#" key is included as part of the
dialing string.
DND Call Feature On
Configures DND feature code to turn on DND.
DND Call Feature Off
Configures DND feature code to turn off DND.
SETTINGS PAGE DEFINITIONS
Table 14: Settings Page Definitions
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 49 of 77
Settings -> General Settings
Local RTP Port
This parameter defines the local RTP port used to listen and transmit. It
is the base RTP port for channel 0. When configured, channel 0 will use
this port _value for RTP; channel 1 will use port_value+2 for RTP. Local
RTP port ranges from 1024 to 65400 and must be even. The default
value is 5004.
Use Random Port
When set to "Yes", this parameter will force random generation of both
the local SIP and RTP ports. This is usually necessary when multiple
phones are behind the same full cone NAT. The default setting is "Yes"
(This parameter must be set to "No" for Direct IP Calling to work).
Keep-alive Interval
Specifies how often the phone sends a blank UDP packet to the SIP
server in order to keep the "ping hole" on the NAT router to open. The
default setting is 20 seconds.
Use NAT IP
The NAT IP address used in SIP/SDP messages. This field is blank at
the default settings. It should ONLY be used if it's required by your ITSP.
STUN Server
The IP address or Domain name of the STUN server. STUN resolution
results are displayed in the STATUS page of the Web GUI. Only
non-symmetric NAT routers work with STUN.
Public Mode
Configures to turn on/off public mode for hot desking feature on the
phone. If set to "Yes", users would need fill in the SIP Server address for
account 1 as well. Then reboot the phone. When the phone boots up,
users will need enter SIP User ID and Password on the LCD to login and
use the phone.
Note:
When the phone is in public mode login screen, press CONF button will
have the IP address of the phone displayed.
Settings -> Call Features
Off-hook Auto Dial
Configures a User ID/extension to dial automatically when the phone is
off hook. The phone will use the first account to dial out. The default
setting is "No".
Off-hook Timeout
If configured, when the phone is on hook, it will go off hook after the
timeout (in seconds). The default value is 30 seconds.
Intercom User ID
Configures the intercom extension number for account 1 to dial out. This
User ID is mapped to the INTERCOM button on the phone.
Disable Call Waiting
Disables the call waiting feature. The default setting is "No".
Disable Call Waiting Tone
Disables the call waiting tone when call waiting is on. The default setting
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 50 of 77
is "No".
Disable Direct IP Call
Disables Direct IP Call. The default setting is "No".
Use Quick IP Call mode
When set to "Yes", users can dial an IP address under the same
LAN/VPN segment by entering the last octet in the IP address. To dial
quick IP call, off hook the phone and dial #XXX (X is 0-9 and XXX
<=255), phone will make direct IP call to aaa.bbb.ccc.XXX where
aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet
mask. #XX or #X are also valid so leading 0 is not required (but OK). No
SIP server is required to make quick IP call. The default setting is "No".
Disable Conference
Disables the Conference function. The default setting is "No".
Disable in-call DTMF Display
When it's set to "Yes", the DTMF digits entered during the call will not
display. The default setting is "No".
Enable sending DTMF via
Speed Dial
Enables Multi Purpose Key to send DTMF during the call. The default
setting is "No".
Disable DND Button
If set to "Yes", the DND button will not set the phone to DND. The default
setting is "No".
Enable Idle Mute
If this feature is enabled, MUTE key will take effect in idle state and future
incoming call will be answered with mute.
Disable Transfer
Disables the Transfer function. The default setting is "No".
In-call dial number on pressing
transfer key
Configures the number for the phone to dial as DTMF during the call
using TRAN button.
Auto-Attended Transfer
If set to "Yes", the phone will use attended transfer by default. The default
setting is "No".
Do Not Escape # as %23 in
SIP URI
Specifies whether to replace # by %23 or not for some special situations.
The default setting is "No".
Click-To-Dial Feature
Enables Click-To-Dial feature. The default setting is "Disabled".
Call History Flash Writing:
Write Timeout
Defines the interval (in seconds) to save the call history to phone's flash.
The default value is 300 seconds.
Call History Flash Writing:
Max Unsaved Log
Defines the number of unsaved logs before written to phone's flash. The
default value is 200 entries.
Settings -> Multicast Paging
Paging Barge
During active call if incoming multicast page is higher than this value, the
call will be held and multicast page will be played.
Paging Priority Active
If enabled, during a multicast page if another multicast page is received
with higher priority the one the one will be played instead.
Multicast Paging Codec
The codec for sending multicast pages.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 51 of 77
Multicast Listening
Specify the multicast listening addresses.
Settings -> Ring Tone
Call Progresses Tones:
System Ring Tone
Dial Tone
Message Waiting
Ring Back Tone
Call-Waiting Tone
Busy Tone
Reorder Tone
Configures ring or tone frequencies based on parameters from local
telecom. The default value is North American standard. Frequencies
should be configured with known values to avoid uncomfortable high
pitch sounds.
Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];
(Frequencies are in Hz and cadence on and off are in 10ms)
ON is the period of ringing (“On time” in „ms‟) while OFF is the period of
silence. In order to set a continuous ring, OFF should be zero. Otherwise
it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up
to three cadences are supported.
Call Waiting Tone Gain
Configures the call waiting tone gain to adjust call waiting tone volume.
The default setting is "Low".
Settings -> Audio Control
Headset Key Mode
When headset is connected to the phone, users could use the HEADSET
button in "Default Mode" or "Toggle Headset/Speaker".
Default Mode:
When the phone is in idle, press HEADSET button to off hook
the phone and make calls by using headset. Headset icon will
display on the screen in dialing/talking status.
When there is an incoming call, press HEADSET button to pick
up the call using headset.
When there is an active call using headset, press HEADSET
button to hang up the call.
When Speaker/Handset is being used in dialing/talking status,
press HEADSET button to switch to headset. Press it again to
hang up the call. Or press speaker/Handset to switch back to the
previous mode.
Toggle Headst/Speaker:
When the phone is in idle, press HEADSET button to switch to
Headset mode. The headset icon will display on the left side of
the screen. In this mode, if pressing Speaker button or Line key
to off hook the phone, headset will be used.
When there is an active call, press HEADSET button to toggle
between Headset and Speaker.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 52 of 77
Always Ring Speaker
Configures to enable or disable the speaker to ring when headset is used
on "Toggle Headset/Speaker" mode. If set to "Yes", when the phone is in
Headset "Toggle Headset/Speaker" mode, both headset and speaker will
ring on incoming call. The default setting is "No".
Headset TX gain
Configures the transmission gain of the headset. The default value is
0dB.
Headset RX gain
Configures the receiving gain of the headset. The default value is 0dB.
Handset TX gain
Configures the transmission gain of the handset. The default value is 0
dB.
Settings -> LCD Display
Backlight Brightness: Active
Configures the LCD brightness when the phone is active. Valid range is
10 to 100 where 100 is the brightest. Default value is 70.
Backlight Brightness: Idle
Configures the LCD brightness when the phone is idle. Valid range is 10
to 100 where 0 is off and 100 is the brightest. Default value is 30.
Disable Missed Call Backlight
Configures the backlight to be on or off when there is missed call.
Settings -> Date and Time
NTP Server
Defines the URL or IP address of the NTP server. The phone may obtain
the date and time from the server.
Allow DHCP Option 42
Override NTP Server
Defines whether DHCP Option 42 should override NTP server or not.
When enabled, DHCP Option 42 will override the NTP server if it's set up
on the LAN. The default setting is "Yes".
Time Zone
Configures the date/time used on the phone according to the specified
time zone.
Self-Defined Time Zone
This parameter allows the users to define their own time zone.
The syntax is: std offset dst [offset], start [/time], end [/time]
Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0
MTZ+6MDT+5
This indicates a time zone with 6 hours offset with 1 hour ahead (when
daylight saving) which is U.S central time. If it is positive (+) if the local
time zone is west of the Prime Meridian (A.K.A: International or
Greenwich Meridian) and negative (-) if it is east.
M4.1.0,M11.1.0
The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)
The 2nd number indicates the nth iteration of the weekday: (1st Sunday,
3rd Tuesday…)
The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon,
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 53 of 77
Tues, ... ,Sat)
Therefore, this example is the DST which starts from the First Sunday of
April to the 1st Sunday of November.
Date Display Format
Configures the date display format on the LCD. The following formats are
supported:
yyyy-mm-dd: 2012-07-02
mm-dd-yyyy: 07-02-2012
dd-mm-yyyy: 02-07-2012
dddd, MMMM dd: Friday, October 12
MMMM dd, dddd: October 12, Friday
Time Display Format
Configures the time display in 12-hour or 24-hour format on the LCD. The
default setting is in 12-hour format.
Settings -> Web Service
Enable Weather Update
Configures to enable or disable weather update on the phone. The
default setting is "Yes". If set to "No", the weather information screen will
not show.
City Code
Configures weather city code for the phone to look up the weather
information. The default setting is "Automatic" and the weather
information will be obtained based on the IP location of the phone if
available. Otherwise, specify the self-defined city code. For example,
USCA0638 is the city code for Los Angeles, CA, United States.
Update Interval
Specifies the weather update interval (in minutes). The default value is
15 minutes.
Degree Unit
Specifies the degree unit for the weather information to display on the
phone.
Enable Stock Update
Configures to enable or disable stock update on the phone. The default
setting is "Yes". If set to "No", the stock information screen will not show.
Stock Code
Configures stock code for the phone to look up and display the stock
information.
Enable Currency Update
Configures to enable or disable currency update on the phone. The
default setting is "Yes". If set to "No", the currency information screen will
not show.
Currency Code
Configures currency code for the phone to look up and display the
currency information.
Settings -> XML Applications
Server Path
Configures the server path to download the idle screen XML file. This
field could be IP address or URL, with up to 256 characters.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 54 of 77
Softkey Label
Specifies the soft key name displayed on the idle screen for the users to
enter XML application.
Settings -> Programmable Keys
Line Key X
Assigns a function to the corresponding line key. The key mode options
are:
Line
Regular line key to open up a line and switch line. The Value field
can be left blank.
Shared Line
Share line for Shared Line Appearance feature. Select the Account
registered as Shared line for the line key. The Value field can be left
blank.
Speed Dial
Select the Account to dial from. And enter the Speed Dial number in
the Value field to be dialed.
Busy Lamp Field (BLF)
Select the Account to monitor the BLF status. Enter the extension
number in the Value field to be monitored.
Presence Watcher
This option has to be supported by a presence server and it is tied to
the "Do Not Disturb" status of the phone's extension.
Eventlist BLF
This option is similar to the BLF option but in this case the PBX
collects the information from the phones and sends it out in one
single notify message. PBX server has to support this feature.
Speed Dial via active account
Similar to Speed Dial but it will dial based on the current active
account. For example, if the phone is offhook and account 2 is active,
it will call the configured Speed Dial number using account 2.
Dial DTMF
Enter a series of DTMF digits in the Value field to be dialed during
the call. "Enable MPK Sending DTMF" has to be set to "Yes" first.
Voice Mail
Select Account and enter the Voice Mail access number in the Value
field.
Call Return
The last answered calls can be dialed out by using Call Return. The
Value field should be left blank. Also, this option is not binding to the
account and the call will be returned based on the account with the
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 55 of 77
last answered call.
Transfer
Select Account, and enter the number in the Value field to be
transferred (blind transfer) during the call.
Call Park
Select Account, and enter the call park extension in the Value field to
park/pick up the call.
Intercom
Select Account, and enter the extension number in the Value field to
do the intercom.
LDAP Search
This option is to narrow the LDAP search scope. Enter the LDAP
search base in the Name field. It could be the same or different from
the Base in LDAP configuration under Advanced Settings. The Base
in LDAP configuration will be used if the Name field is left blank.
Enter the LDAP Name/Number filter in the Value field. LDAP search
does not support entering Non-ASCII characters
Multicast Paging
Select Account, and enter the IP address with port number in the
Value field where the multicast paging will be sent to.
Record
Select Account, and enter the extension number for recording.
Extension Boards(Only for
GXP2140)
Assigns a function to the corresponding Multi Purpose Key. The key
mode options are:
Speed Dial
Select the Account to dial from. And enter the Speed Dial number in
the Value field to be dialed.
BLF (Busy Lamp Field)
This option has to be supported on the PBX and it indicates the
status of the extension. The three possible states are idle (green),
busy (red), ringing (blinking red).
Presence Watcher
This option has to be supported by a presence server and it is tied to
the "Do Not Disturb" status of the phone's extension.
Eventlist BLF
This option is similar to the BLF option but in this case the PBX
collects the information from the phones and sends it out in one
single notify message. PBX server has to support this feature.
Speed Dial via active account
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 56 of 77
Similar to Speed Dial but it will dial based on the current active
account. For example, if the phone is offhook and account 2 is active,
it will call the configured Speed Dial number using account 2.
Dial DTMF
Enter a series of DTMF digits in the Value field to be dialed during
the call. "Enable MPK Sending DTMF" has to be set to "Yes" first.
Voice Mail
Select Account and enter the Voice Mail access number in the Value
field.
Call Return
The last answered calls can be dialed out by using Call Return. The
Value field should be left blank. Also, this option is not binding to the
account and the call will be returned based on the account with the
last answered call.
Transfer
Select Account, and enter the number in the Value field to be
transferred (blind transfer) during the call.
Call Park
Select Account, and enter the call park extension in the Value field to
park/pick up the call.
Intercom
Select Account, and enter the extension number in the Value field to
do the intercom.
LDAP Search
This option is to narrow the LDAP search scope. Enter the LDAP
search base in the Name field. It could be the same or different from
the Base in LDAP configuration under Advanced Settings. The Base
in LDAP configuration will be used if the Name field is left blank.
Enter the LDAP Name/Number filter in the Value field.
Multicast Paging
Select Account, and enter the IP address with port number in the
Value field where the multicast paging will be sent to.
Record
Select Account, and enter the extension number for recording.
NETWORK PAGE DEFINITIONS
Table 15: Network Page Definitions
Network -> Basic Settings
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 57 of 77
Internet Protocol
Selects Prefer IPv4 or Prefer IPv6.
IPv4 Address Type
Allows users to configure the appropriate network settings on the phone to
obtain IPv4 address. Users could select "DHCP", "Static IP" or "PPPoE". By
default, it is set to "DHCP".
DHCP Host name
(Option 12)
Specifies the name of the client. This field is optional but may be required by
some Internet Service Providers.
DHCP Vendor Class ID
(Option 60)
Used by clients and servers to exchange vendor class ID.
PPPoE Account ID
Enter the PPPoE account ID.
PPPoE Password
Enter the PPPoE Password.
PPPoE Service Name
Enter the PPPoE Service Name.
IPv4 Address
Enter the IP address when static IP is used.
Subnet Mask
Enter the Subnet Mask when static IP is used for IPv4.
Gateway
Enter the Default Gateway when static IP is used for IPv4.
DNS Server 1
Enter the DNS Server 1 when static IP is used for IPv4.
DNS Server 2
Enter the DNS Server 2 when static IP is used for IPv4.
Preferred DNS Server
Enter the Preferred DNS Server for IPv4.
IPv6 Address Type
Allows users to configure the appropriate network settings on the phone to
obtain IPv6 address. Users could select "Auto-configured" or "Statically
configured" for the IPv6 address type.
Static IPv6 Address
Enter the static IPv6 address when Full Static is used in "Statically configured"
IPv6 address type.
IPv6 Prefix Length
Enter the IPv6 prefix length when Full Static is used in "Statically configured"
IPv6 address type.
IPv6 Prefix
Enter the IPv6 Prefix (64 bits) when Prefix Static is used in "Statically
configured" IPv6 address type.
DNS Server 1
Enter the DNS Server 1 for IPv6.
DNS Server 2
Enter the DNS Server 2 for IPv6.
Preferred DNS server
Enter the Preferred DNS Server for IPv6.
Network -> Advanced Settings
802.1X mode
Allows the user to enable/disable 802.1X mode on the phone. The default
value is disabled. To enable 802.1X mode, this field should be set to
EAP-MD5.
802.1X Identity
Enter the Identity for the 802.1X mode.
MD5 Password
Enter the MD5 Password for the 802.1X mode.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 58 of 77
802.1X CA Certificate
Upload 802.1X CA certificate to the phone; or delete existed 802.1X CA
certificate from the phone.
802.1X Client Certificate
Upload 802.1X Client certificate to the phone; or delete existed 802.1X Client
certificate from the phone.
HTTP Proxy
Specifies the HTTP proxy URL for the phone to send packets to. The proxy
server will act as an intermediary to route the packets to the destination.
HTTPS Proxy
Specifies the HTTPS proxy URL for the phone to send packets to. The proxy
server will act as an intermediary to route the packets to the destination.
Layer 3 QoS
Defines the Layer 3 QoS parameter. This value is used for IP Precedence,
Diff-Serv or MPLS. The default value is 12.
Layer 2 QoS
802.1Q/VLAN Tag
Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0.
Layer 2 QoS 802.1p
Priority Value
Assigns the priority value of the Layer2 QoS packets. The default value is 0.
PC Port Mode
Configures the PC port mode. When set to "Mirrored", the traffic in the LAN
port will go through PC port as well and packets can be captured by
connecting a PC to the PC port. The default setting is "Enable".
Enable LLDP
Control the LLDP(Link Layer Discovery Protocol) service.
MAINTENANCE PAGE DEFINITIONS
Table 16: Maitainance Page Definitions
Maintenance -> Web Access
End User Password
Set new password for web GUI access as User. This field is case sensitive.
Confirm Password
Enter the new User password again to confirm.
Current Admin Password
The current admin password is required for setting a new admin password.
Admin Password
Set new password for web GUI access as Admin. This field is case sensitive.
Confirm Password
Enter the new Admin password again to confirm.
Maintenance -> Upgrade and Provisioning
Firmware Upgrade and
Provisioning
Specifies how firmware upgrading and provisioning request to be sent: Always
Check for New Firmware, Check New Firmware only when F/W pre/suffix
changes, Always Skip the Firmware Check.
XML Config File
Password
The password for encrypting the XML configuration file using OpenSSL. This
is required for the phone to decrypt the encrypted XML configuration file.
HTTP/HTTPS User
Name
The user name for the HTTP/HTTPS server.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 59 of 77
HTTP/HTTPS Password
The password for the HTTP/HTTPS server.
Upgrade Via
Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS.
Firmware Server Path
Defines the server path for the firmware server. It could be different from the
configuration server for provisioning.
Config Server Path
Defines the server path for provisioning. It could be different from the firmware
server for upgrading.
Firmware File Prefix
This field enables user to store different versions of firmware files in one single
directory on the firmware server. If configured, only the firmware file with the
matching prefix will be downloaded.
Firmware File Postfix
This field enables user to store different versions of firmware files in one single
directory on the firmware server. If configured, only the firmware file with the
matching postfix will be downloaded.
Config File Prefix
This field enables user to store different configuration files in one single
directory on the configuration server. If configured, only the configuration file
with the matching prefix will be downloaded.
Config File Postfix
This field enables user to store different configuration files in one single
directory on the configuration server. If configured, only the configuration file
with the matching postfix will be downloaded.
Allow DHCP Option 43
and Option 66 Override
Server
If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server can be
redirected. The default setting is "Yes".
Allow DHCP Option 120
to override SIP Server
Enables DHCP Option 120 from local server to override the SIP Server on the
phone. The default setting is "No".
3CX Auto Provision
Phone will multicast SUBSCRIBE for provision if this feature is endabled.
Automatic Upgrade
Enables automatic upgrade and provisioning. The default setting is "No".
Hour of the Day (0-23)
Defines the hour of the day to check the HTTP/TFTP server for firmware
upgrades or configuration files changes. The default value is 1.
Day of the Week (0-6)
Defines the day of the week to check HTTP/TFTP server for firmware
upgrades or configuration files changes. The default value is 1.
Authenticate Conf File
Authenticates configuration file before acceptance. The default setting is "No".
Maintenance -> Syslog
Syslog Server
The URL or IP address of the syslog server for the phone to send syslog to.
Syslog Level
Selects the level of logging for syslog. The default setting is "None". There are
4 levels: DEBUG, INFO, WARNING AND ERROR.
Syslog messages are sent based on the following events:
product model/version on boot up (INFO level);
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 60 of 77
NAT related info (INFO level);
sent or received SIP message (DEBUG level);
SIP message summary (INFO level);
inbound and outbound calls (INFO level);
registration status change (INFO level);
negotiated codec (INFO level);
Ethernet link up (INFO level);
SLIC chip exception (WARNING and ERROR levels);
memory exception (ERROR level).
Send SIP Log
Configures whether the SIP log will be included in the syslog messages. The
default setting is "No".
Auto Recover From
Abnormal
If set to “Yes”, the phone will automatically recover when running abnormal.
Maintenance -> Language
Display Language
Selects display language on the phone.
Language File Postfix
Specifies the language file postfix for downloaded language.
Maintenance -> TR-069
Enable TR-069
Enables TR-069. The default setting is "No".
ACS URL
URL for TR-069 Auto Configuration Servers (ACS).
TR-069 Username
ACS username for TR-069.
TR-069 Password
ACS password for TR-069.
Periodic Inform Enable
Enables periodic inform. If set to "Yes", device will send inform packets to the
ACS. The default setting is "No".
Periodic Inform Interval
Sets up the periodic inform interval to send the inform packets to the ACS.
Connection Request
Username
The user name for the ACS to connect to the phone.
Connection Request
Password
The password for the ACS to connect to the phone.
Connection Request Port
The port for the ACS to connect to the phone.
CPE SSL Certificate
The Cert File for the phone to connect to the ACS via SSL.
CPE SSL Private Key
The Cert Key for the phone to connect to the ACS via SSL.
Maintenance -> Security
Configuration via Keypad
Menu
Configures the access control for the users to configure from keypad Menu.
There are three different options:
Unrestricted. All the options can be accessed in keypad Menu.
Basic settings only. The CONFIG option will not display for users to
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 61 of 77
access in keypad Menu.
Constraint Mode. CONFIG, FACTORY FUNCTIONS and NETWORK
options will not display for users to access in keypad menu.
Enable STAR key
Keypad locking
If set to "Yes", the keypad can be locked by pressing and holding the STAR *
key for about 4 seconds. A lock icon will show indicating the keypad is locked.
The default setting is "Yes".
Note:
When the keypad is locked, users would need press and hold the STAR * key
for about 4 seconds again and then enter the password to unlock it.
Password to lock/unlock
Configures the password to lock/unlock the keypad.
SSL TLS Certificate
SSL Certificate used for SIP Transport in TLS/TCP.
SSL TLS Private Key
SSL Private key used for SIP Transport in TLS/TCP.
SSL TLS Private Key
Password
SSL Private key password used for SIP Transport in TLS/TCP.
Download Device
Configuration
Click to download the device configuration file in .txt format.
Web Access Mode
Sets the protocol for web interface.
Disable SSH
Disables SSH access.
Web/Keypad/Restrict
mode Lockout Duration
Specifies the time in minutes that the web or LCD login interface will be locked
out to user after five login failures. This lockout time is used for web login,
STAR keypad unlock and LCD restrict mode admin login. Range is 0-60
minutes.
PHONEBOOK PAGE DEFINITIONS
Table 17: Phonebook Page Definitions
Phonebook -> Contacts
Add Contact
Specifies Contact‟s First Name, Last Name, Phone Number, Accounts and
Groups to add one new contact in phonebook.
Edit Contact
Edits selected contact.
Phonebook -> Group Management
Add Group
Specifies Group‟s name to add new group.
Edit Group
Edits selected group.
Phonebook -> Phonebook Management
Enable Phonebook XML
Configures to enable phonebook XML download. Users could select
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 62 of 77
Download
HTTP/HTTPS/TFTP to download the phonebook file. The default setting is
"Disabled".
Phonebook XML Server
Path
Configures the server path to download the phonebook XML. This field could
be IP address or URL, with up to 256 characters.
Phonebook Download
Interval
Configures the phonebook download interval (in minutes). If it's set to 0, the
automatic download will be disabled. The default value is 0. The valid range is
5 to 720 minutes.
Remove Manually-edited
Entries on Download
If set to "Yes", when XML phonebook is downloaded, the entries added
manually will be automatically removed. The default setting is "Yes".
Download XML
Phonebook
Click on "Download" to download the XML phonebook file to local PC.
Upload XML Phonebook
Click on "Upload" to upload local XML phonebook file to the phone.
Phonebook Key Function
Control the behavior of phonebook key. There are four options: Default, LDAP
Search, Local Phonebook, Local Group.
Phonebook -> LDAP
Server Address
Configures the IP address or DNS name of the LDAP server.
Port
Configures the LDAP server port.
Base
Configures the LDAP search base. This is the location in the directory where
the search is requested to begin.
Example:
dc=grandstream, dc=com
ou=Boston, dc=grandstream, dc=com
User Name
Configures the bind "Username" for querying LDAP servers. Some LDAP
servers allow anonymous binds in which case the setting can be left blank.
Password
Configures the bind "Password" for querying LDAP servers. The field can be
left blank if the LDAP server allows anonymous binds.
LDAP Number Filter
Configures the filter used for number lookups.
Examples:
(|(telephoneNumber=%)(Mobile=%) returns all records which has the
"telephoneNumber" or "Mobile" field starting with the entered prefix;
(&(telephoneNumber=%) (cn=*)) returns all the records with the
"telephoneNumber" field starting with the entered prefix and "cn" field set.
LDAP Name Filter
Configures the filter used for name lookups.
Examples:
(|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field starting
with the entered prefix;
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(!(sn=%)) returns all the records which do not have the "sn" field starting with
the entered prefix;
(&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field
starting with the entered prefix and "telephoneNumber" field set.
LDAP Version
Selects the protocol version for the phone to send the bind requests. The
default setting is "Version 3".
LDAP Name Attributes
Specify the "name" attributes of each record which are returned in the LDAP
search result. This field allows the users to configure multiple space separated
name attributes.
Example:
gn
cn sn description
LDAP Number Attributes
Specifies the "number" attributes of each record which are returned in the
LDAP search result. This field allows the users to configure multiple space
separated number attributes.
Example:
telephoneNumber
telephoneNumber Mobile
LDAP Display Name
Configures the entry information to be shown on phone's LCD. Up to 3 fields
can be displayed.
Example:
%cn %sn %telephoneNumber
Max. Hits
Specifies the maximum number of results to be returned by the LDAP server. If
set to 0, server will return all search results. The default setting is 50.
Search Timeout
Specifies the interval (in seconds) for the server to process the request and
client waits for server to return. The default setting is 30 seconds.
Sort Results
Specifies whether the searching result is sorted or not. The default setting is
"No".
LDAP Lookup
Configures to enable LDAP number searching when dialing and receiving
calls.
Lookup Display Name
Configures the display name when LDAP looks up the name for incoming call
or outgoing call. This field must be a subset of the LDAP Name Attributes.
Example:
gn
cn sn description
Phonebook -> Broadsoft
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Name
Specifies phonebook name..
Server
Configures the Broadsoft phonebook server.
Port
Configures the Broadsoft phonebook port.
Username
Specifies the username for phonebook access.
Password
Specifies the password for phonebook access.
Type
Selects the Broadsoft phonebook type from Group Directory, Personal
Directory, Enterprise Directory, Missed Call Log, Placed Call Log and
Received Call Log.
NAT SETTINGS
If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The
following settings are useful in the STUN Server scenario:
STUN Server
Under Settings->General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up
a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field
blank.
Use Random Ports
It is under Settings->General Settings. This setting depends on your network settings. When set to
"Yes", it will force random generation of both the local SIP and RTP ports. This is usually necessary
when multiple GXPs are behind the same NAT. If using a Public IP address, set this parameter to
"No".
NAT Traversal
It is under Accounts X->Network Settings. Default setting is "No". Enable the device to use NAT
traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN
server path configured too) or other option according to the network setting.
WEATHER UPDATE
To customize GXP2140 to display weather information for the preferred city, users could go to web
GUI->Settings->Web Service page and enter the city code in the following options:
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 65 of 77
Figure 5: Web Service
By default the City Code is set to "Automatic", which allows the phone to obtain weather information
based on the IP location detected. To use "Self-Defined City Code" option, please follow the steps below
to obtain the correct city code:
In a web browser, go to www.weather.com;
Enter the city name in the search field. For example, Boston, MA. And click on "SEARCH";
The searching result will show in a new window with URL in the browser's address bar. For example,
http://www.weather.com/weather/today/Boston+MA+USMA0046:1:US
In the above link, USMA0046 is the city code to be filled in "Self-Defined City Code" option.
Users could then further configure the "Update Interval" and "Degree Unit" for weather information
display.
PUBLIC MODE
The GXP2140 supports hot desking using public mode. Under public mode, users could login the phone
with the SIP account User ID and password. Please follow the steps below to configure the phone for
public mode:
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 66 of 77
Fill up the SIP server address for account 1 first;
Under Web GUI->Settings->General Settings, set "Public Mode" option to "Yes". Click "Save and
Apply" and reboot the phone;
When the phone boots up, SIP User ID and Password to register to the configured SIP server in
account 1 will be required. Enter the correct account information to log in to the phone. When entering
the account information, press softkey "123"/"abc" to toggle input method;
In login page, pressing CONF button on the phone will show phone's IP address;
After using the phone, go to LCD MENU->LogOut to log off the public mode.
EDITING CONTACTS AND CLICK-TO-DIAL
From GXP2140 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature
on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts
(manually or downloaded via XML phonebook). Here users could add new contact, edit selected contact,
or dial the contact/number.
Before using the Click-To-Dial feature, make sure the option "Click-To-Dial Feature" under web
GUI->Settings->Call Features is turned on. By default it's disabled and the dialing icon in web GUI is in
grey .
When clicking on the icon on the top menu of the Web GUI, a new dialing window will show for you
to enter the number. Once Dial is clicked, the phone will go off hook and dial out the number from selected
account. Please see Figure 4 and Figure 5 in the following pages for more details.
Additionally, users could directly send the command for the phone to dial out by specifying the following
URL in PC's web browser, or in the field as required in other call modules.
http://ip_address/cgi-bin/api-make_call?phonenumber=1234&account=0&password=admin
In the above link, replace the fields with
ip_address:
Phone's IP Address.
phonenumber=1234:
The number for the phone to dial out
account=0:
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 67 of 77
The account index for the phone to make call. The index is 0 for account 1, 1 for account 2, 2 for
account 3, and etc.
password=admin:
The admin login password of phone's Web GUI.
Figure 6: Web GUI - Phonebook->Contacts
Figure 7: Click-to-Dial
SAVING THE CONFIGURATION CHANGES
Add contacts.
Edit contact.
Click to call this
contact from the phone.
Click to dial from
available lines.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 68 of 77
After users makes changes to the configuration, press the "Save" button will save but not apply the
changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press
"Save and Apply" button. We recommend rebooting or powering cycle the phone after applying all the
changes.
REBOOTING FROM REMOTE LOCATIONS
Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The
web browser will then display a reboot message. Wait for about 1 minute to log in again.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 69 of 77
CONNECTING TO DEVICES
The GXP2140 supports the connections to EHS headset (Plantronics), USB and Bluetooth devices. User
can connect the GXP2140 to transfer files from/to the GXP2140 using a USB connection or Bluetooth.
BLUETOOTH
Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances
from fixed and mobile devices, creating personal area networks with high levels of security. On GXP2140,
users could use Bluetooth to transfer files, share contact information with other Bluetooth portable devices,
or use Bluetooth headset for making calls as well as listening to media (music or other audio output) from
the GXP2140.
To connect to a Bluetooth device, turn on GXP2140‟s Bluetooth radio first. The first time when using a new
Bluetooth device with the GXP2140, "pair" the device with the phone so that both devices know how to
connect securely to each other. After that, users could simply connect to a paired device. Turn off
Bluetooth if it's not used.
Bluetooth related settings are under GXP2140's LCD menu->System->Bluetooth Settings.
TURNING BLUETOOTH ON OR OFF
1. Go to GXP2140's LCD menu->System->Bluetooth Settings;
2. Highlight Power option by pressing Up/Down arrow key;
3. When the Power option is highlighted, pressing menu round button to turn on/off Bluetooth.
PAIRING GXP2140 WITH A BLUETOOTH DEVICE
Before connecting GXP2140 with other Bluetooth device, users must pair them first. They will stay paired
afterwards unless they are unpaired.
1. Go to GXP2140's LCD menu->System->Bluetooth Settings;
2. Enter Start Scan option;
3. The GXP2140 scans and displays the IDs of all available Bluetooth devices in range. If the device you
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 70 of 77
would like to pair with does not show up in the list, ensure that the other device is turned on and set to
be discoverable. If need, user could press “Rescan” soft key to restart the scan;
4. The discovered device will show in the scan result list with device ID. If it's unpaired, it will show
"Unpaired" behind the device ID. Select the device ID, and press “Pair” soft key to pair them. Then a
“Pincode Input” window will prompt up. User may enter the Pin code, and press “OK” soft key to start
pairing.
CONNECTING TO A BLUETOOTH DEVICE
After successfully paired, the GXP2140 will show "Paired but not connected" under the Bluetooth device
ID in the scan list. Tap on it to connect. For example, after successfully connecting a Bluetooth headset,
the GXP2140 will show "Connected to phone and media audio".
Once it's connected, users could also press and hold on to the Bluetooth device ID, then options
Disconnect, Disconnect & unpair, and Options will show. Tap on Options, users could select different
profiles for the connected devices (e.g., for Bluetooth headset, users could check or uncheck connect to
phone audio, connect to media audio).
SENDING AND RECEIVING FILES VIA BLUETOOTH
After pairing successful, users could use GXP2140 to share pictures, contact information and other data
between Bluetooth devices. When there is a file coming from other Bluetooth devices, GXP2140 will
display notification "Bluetooth share: File transfer". Tap on "Accept" to receive the file. Once the file
transferring is done, users could slide the top status bar down and tap on the received file to open it. Or
users could access all the received files via Bluetooth from File Manager->user_data->bluetooth.
DISCONNECTING A BLUETOOTH DEVICE
1. In the Bluetooth settings, tap and hold on the Bluetooth device ID you want to disconnect for 2-4
seconds;
2. In the prompted message, touch Disconnect.
Users could also press and hold on to the Bluetooth device ID, then options Disconnect, Disconnect &
unpair, and Options will show.
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UNPAIRING A BLUETOOTH DEVICE
1. In the Bluetooth settings, tap and hold on the Bluetooth device ID you want to unpair for 2-4 seconds;
2. In the prompted message, touch Unpair.
Or, once the device is disconnected, users could press and hold on to the Bluetooth device ID, then
options connect, unpair will show
EHS HEADSET
The GXP2140 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS
headset, go to the GXP2140 web GUI->Maintenance->Device Manager: Headset Type. Select
"Plantronics EHS" and reboot the phone to take effect.
1. Connect EHS Headset (Plantronics) to GXP2140. Insert headset connector into the RJ11 headset port
on the back of GXP2140;
2. To use headset mode, press headset button on the GXP2140. A headset icon will show
on the GXP2140 status bar. There are two different headset mode for users to select from web GUI->
Maintenance->Device Manager: Headset Key Mode. After selecting the desired mode, save the
change and reboot the phone to take effect. Please refer to section GXP2140 Web GUI Settings for
the key mode details.
USB
The GXP2140 supports USB connection for USB storage devices. To use USB mouse or keyboard, simply
plug it into the USB port on the back of the GXP2140 and it will be ready to use.
To connect and access USB storage device:
1. Insert USB storage device into USB port at the back of the GXP2140;
2. It will take a few seconds for the GXP2140 to prepare the connection. Then the USB storage icon will
show on the status bar;
3. To access USB storage, go to GXP2140 MENU->File Manager->usb. Tap on it to access and
manage your data.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 72 of 77
UPGRADING AND PROVISIONING
The GXP2140 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the
TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or
HTTP/HTTPS; the server name can be FQDN or IP address.
Examples of valid URLs:
firmware.grandstream.com
fw.ipvideotalk.com/gs
There are two ways to setup a software upgrade server: The LCD Keypad Menu or the Web Configuration
Interface.
UPGRADE VIA KEYPAD MENU
Follow the steps below to configure the upgrade server path via phone's keypad menu:
Press MENU button and navigate using Up/Down arrow to select System;
In the System options, select Upgrade;
Enter the firmware server path and select upgrade method. The server path could be in IP address
format or FQDN format;
Select Start Provision option, and press the "Select" soft key.
A warning window will be prompt for provision confirmation. Press “YES” soft key to start
upgrading/provisioning immediately.
When upgrading starts, the screen will show upgrading progress. When done you will see the phone
restarts again. Please do not interrupt or power cycle the phone when the upgrading process is on.
UPGRAGE VIA WEB GUI
Open a web browser on PC and enter the IP address of the phone. Then, login with the administrator
username and password. Go to Maintenance->Upgrade and Provisioning page, enter the IP address or
the FQDN for the upgrade server in "Firmware Server Path" field and choose to upgrade via TFTP or
HTTP/HTTPS. Update the change by clicking the "Save and Apply" button. Then "Reboot" or power cycle
the phone to update the new firmware.
When upgrading starts, the screen will show upgrading progress. When done you will see the phone
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 73 of 77
restart again. Please do not interrupt or power cycle the phone when the upgrading process is on.
Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We
recommend completing firmware upgrades in a controlled LAN environment whenever possible.
NO LOCAL TFTP/HTTP SERVERS
For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a
NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via
this server. Please refer to the webpage:
http://www.grandstream.com/support/firmware
Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A
free windows version TFTP server is available for download from :
http://www.solarwinds.com/products/freetools/free_tftp_server.aspx
http://tftpd32.jounin.net/.
Instructions for local firmware upgrade via TFTP:
1. Unzip the firmware files and put all of them in the root directory of the TFTP server;
2. Connect the PC running the TFTP server and the phone to the same LAN segment;
3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's
default setting from "Receive Only" to "Transmit Only" for the firmware upgrade;
4. Start the TFTP server and configure the TFTP server in the phone‟s web configuration interface;
5. Configure the Firmware Server Path to the IP address of the PC;
6. Update the changes and reboot the phone.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
CONFIGURATION FILE DOWNLOAD
Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File
(binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP or HTTP/HTTPS
server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
The "Config Server Path" can be the same or different from the "Firmware Server Path".
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 74 of 77
numbers. i.e., P2 is associated with the "New Password" in the Web GUI->Maintenance->Web Access
page->Admin Password. For a detailed parameter list, please refer to the corresponding firmware release
configuration template.
When the GXP2140 boots up or reboots, it will issue a request to download a configuration XML file named
"cfgxxxxxxxxxxxx.xml" followed by a file named "cfgxxxxxxxxxxxx", where "xxxxxxxxxxxx" is the MAC
address of the phone, i.e., "cfg000b820102ab.xml" and "cfg000b820102ab". If the download of
"cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file. The
configuration file name should be in lower case letters.
For more details on XML provisioning, please refer to:
http://www.grandstream.com/general/gs_provisioning_guide_public.pdf
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 75 of 77
RESTORE FACTORY DEFAULT SETTINGS
Warning:
Restoring the Factory Default Settings will delete all configuration information on the phone. Please
backup or print all the settings before you restore to the factory default settings. Grandstream is not
responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
Please follow the instructions below to reset the phone:
Press MENU button to bring up the keypad configuration menu;
Select "Config" and enter;
Select "Factory Reset";
A warning window will pop out to make sure a reset is requested and confirmed;
Press the "OK" softkey to confirm and the phone will reboot. To cancel the Reset, press Cancel
softkey instead.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 76 of 77
EXPERIENCING THE GXP2140
Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware
releases, additional features, FAQs, documentation and news on new products.
We encourage you to browse our product related documentation, FAQs and User and Developer Forum
for answers to your general questions. If you have purchased our products through a Grandstream
Certified Partner or Reseller, please contact them directly for immediate support.
Our technical support staff is trained and ready to answer all of your questions. Contact a technical support
member or submit a trouble ticket online to receive in-depth support.
Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to
both your business and personal life.
FIRMWARE VERSION 1.0.0.3 GXP2140 USER MANUAL Page 77 of 77
This device and its antenna must not be located or operating in conjunction with any other antenna and
transmitter
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment. Such modifications could void the user‟s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user‟s authority to operate the equipment.
Hereby，Grandstream declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC

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