Grandstream Networks GXP2160 IP Phone User Manual

Grandstream Networks, Inc. IP Phone

User manual

 GXP2124 USER MANUAL                                                 Grandstream Networks, Inc. GXP2160 Enterprise IP Phone
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 2 of 75                                   GXP2160 User Manual Index GUI INTERFACE EXAMPLES .................................................................... 5 GNU GPL INFORMATION .......................................................................... 6 CHANGE LOG ........................................................................................... 7 FIRMWARE VERSION 1.0.0.5 .............................................................................................................. 7 WELCOME ................................................................................................. 8 PRODUCT OVERVIEW .............................................................................. 9 FEATURE HIGHTLIGHTS ..................................................................................................................... 9 GXP2160 TECHNICAL SPECIFICATIONS ........................................................................................... 9 INSTALLATION ........................................................................................ 12 EQUIPMENT PACKAGING ................................................................................................................. 12 CONNECTING YOUR PHONE ........................................................................................................... 12 SAFETY COMPLIANCES .................................................................................................................... 13 WARRANTY ......................................................................................................................................... 13 GETTING TO KNOW GXP2160 ............................................................... 13 IDLE SCREEN ..................................................................................................................................... 14 USING THE KEYPAD .......................................................................................................................... 19 MAKING PHONE CALLS..................................................................................................................... 20 HANDSET, SPEAKER AND HEADSET MODE ........................................................................... 20 MULTIPLE SIP ACCOUNTS AND LINES ..................................................................................... 20 COMPLETING CALLS.................................................................................................................. 21 MAKING CALLS USING IP ADDRESSES ................................................................................... 23 ANSWERING PHONE CALLS ............................................................................................................ 24 RECEIVING CALLS...................................................................................................................... 24 DO NOT DISTURB ....................................................................................................................... 24 DURING A PHONE CALL .................................................................................................................... 25 CALL WAITING/CALL HOLD ....................................................................................................... 25 MUTE ............................................................................................................................................ 25 CALL TRANSFER ........................................................................................................................ 25 5-WAY CONFERENCING ............................................................................................................ 26
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 3 of 75                                   VOICE MESSAGES (MESSAGE WAITING INDICATOR) ........................................................... 28 SHARED CALL APPEARANCE (SCA) ........................................................................................ 28 CALL FEATURES ................................................................................................................................ 29 CONFIGURATION GUIDE ........................................................................ 30 CONFIGURATION VIA KEYPAD ......................................................................................................... 31 CONFIGURATION VIA WEB BROWSER ........................................................................................... 36 DEFINITIONS ...................................................................................................................................... 36 STATUS PAGE DEFINITIONS ..................................................................................................... 37 ACCOUNTS PAGE DEFINITIONS ............................................................................................... 38 SETTINGS PAGE DEFINITIONS ................................................................................................. 46 NETWORK PAGE DEFINITIONS ................................................................................................. 54 MAINTENANCE PAGE DEFINITIONS ......................................................................................... 56 PHONEBOOK PAGE DEFINITIONS ............................................................................................ 59 NAT SETTINGS ................................................................................................................................... 62 WEATHER UPDATE ............................................................................................................................ 62 PUBLIC MODE .................................................................................................................................... 63 EDITING CONTACTS AND CLICK-TO-DIAL ...................................................................................... 64 CONNECTING TO DEVICES ................................................................... 67 BLUETOOTH ....................................................................................................................................... 67 TURNING BLUETOOTH ON OR OFF ......................................................................................... 67 PAIRING GXP2160 WITH A BLUETOOTH DEVICE .................................................................... 67 CONNECTING TO A BLUETOOTH DEVICE ............................................................................... 68 SENDING AND RECEIVING FILES VIA BLUETOOTH ............................................................... 68 DISCONNECTING A BLUETOOTH DEVICE ............................................................................... 68 UNPAIRING A BLUETOOTH DEVICE ......................................................................................... 69 EHS HEADSET .................................................................................................................................... 69 USB ...................................................................................................................................................... 69 UPGRADING AND PROVISIONING ........................................................ 70 UPGRADE VIA KEYPAD MENU ......................................................................................................... 70 UPGRAGE VIA WEB GUI .................................................................................................................... 71 NO LOCAL TFTP/HTTP SERVERS .................................................................................................... 71 CONFIGURATION FILE DOWNLOAD ................................................................................................ 72 RESTORE FACTORY DEFAULT SETTINGS ........................................... 73 EXPERIENCING THE GXP2160 .............................................................. 74
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 4 of 75                                     Table of Tables GXP2160 User Manual  Table 1: GXP2160 FEATURES IN A GLANCE ............................................................................................. 9 Table 2: GXP2160 COMPARISON GUIDE ................................................................................................... 9 Table 3: GXP2160 TECHNICAL SPECIFICATIONS ..................................................................................... 9 Table 4: GXP2160 EQUIPMENT PACKAGING .......................................................................................... 12 Table 5: GXP2160 CONNECTORS ............................................................................................................ 12 Table 6: LCD DISPLAY DEFINITIONS ........................................................................................................ 14 Table 7: GXP2160 LCD ICONS .................................................................................................................. 16 Table 8: GXP2160 Keypad Buttons ............................................................................................................ 19 Table 9: CALL FEATURES .......................................................................................................................... 29 Table 10: CONFIGURATION MENU ........................................................................................................... 31 Table 11: Status Page Definitions................................................................................................................ 37 Table 12: Account Page Definitions ............................................................................................................ 38 Table 13: Settings Page Definitions ............................................................................................................ 46 Table 14: Network Page Definitions ............................................................................................................ 54 Table 15: Maitainance Page Definitions ...................................................................................................... 56 Table 16: Phonebook Page Definitions ....................................................................................................... 59   Table of Figures GXP2160 User Manual  Figure 2: GXP2160 Idle Screen .................................................................................................................. 14 Figure 3: GXP2160 Keyboard ..................................................................................................................... 19 Figure 4: Keypad MENU Flow..................................................................................................................... 35 Figure 5: Web Service ................................................................................................................................. 63 Figure 6: Web GUI - Phonebook->Contacts ............................................................................................... 65 Figure 7: Click-to-Dial .................................................................................................................................. 65
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 5 of 75                                   GUI INTERFACE EXAMPLES   http://www.grandstream.com/products/gxp_series/general/documents/GXP2160_gui.zip   1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 6 of 75                                   GNU GPL INFORMATION  GXP2160 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the  specific  terms  of  the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.    Grandstream  GNU  GPL  related  source  code  can  be  downloaded  from  Grandstream  web  site  from: http://www.grandstream.com/support/faq/gnu_gpl.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 7 of 75                                   CHANGE LOG  This section documents significant changes from previous versions of user manuals for GXP2160. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.0.5    This is the initial version.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 8 of 75                                   WELCOME  Thank you for purchasing Grandstream GXP2160 Enterprise IP Phone.  GXP2160 is a next generation enterprise grade IP phone that features 4.3 inch TFT Color LCD, 5 XML programmable context-sensitive soft keys, dual Gigabit network ports, integrated  PoE and Bluetooth, 5-way conference, and Electronic Hook Switch (EHS). Also, it can support up to 6 lines for GXP2160. The GXP2160 delivers superior HD audio  quality,  rich  and  leading  edge  telephony  features,  personalized  information  and  customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and  broad  interoperability  with  most  3rd  party  SIP  devices  and  leading  SIP/NGN/IMS  platforms.  The GXP2160 supports presence and Busy Lamp Field (BLF) in the Multi-Purpose Keys as well. The GXP2160 is  the  perfect  choice  for  enterprise  users  looking  for  a high  quality,  feature  rich  multi-line executive  IP phone with advanced functionalities and performance.     Caution: Changes or  modifications to this product  not  expressly approved  by Grandstream,  or  operation  of  this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.   Warning:   Please do not use a different power adaptor with the GXP2160 as it may cause damage to the products and void the manufacturer warranty.    This document is subject to change without notice. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support   Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 9 of 75                                   PRODUCT OVERVIEW                               FEATURE HIGHTLIGHTS  Table 1: GXP2160 FEATURES IN A GLANCE  GXP2160    6 lines  4.3 inch (480x272) TFT color LCD   5 XML programmable soft keys  24 programmable Multi Purpose Keys    Bluetooth V2.1   XML Idle Screen Customization   5-way conference    Table 2: GXP2160 COMPARISON GUIDE Features GXP2160 LCD Display 480 x 272 LCD Backlight Yes Number of Lines 6 Programmable Hard Keys 24 Programmable Soft Keys 5 Extension Module N/A    GXP2160 TECHNICAL SPECIFICATIONS  Table 3: GXP2160 TECHNICAL SPECIFICATIONS
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 10 of 75                                   Protocols/Standards SIP  RFC3261,  TCP/IP/UDP,  RTP/RTCP,  HTTP/HTTPS,  ARP,  ICMP,  DNS  (A record,  SRV,  NAPTR),  DHCP,  PPPoE,  TELNET,  TFTP,  NTP,  STUN,  SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual  switched  auto-sensing  10/100/1000  Mbps  Gigabit  Ethernet  ports  with integrated PoE Graphic Display 4.3 inch (480x272) TFT color LCD Bluetooth Yes, Bluetooth V2.1 Feature Keys 6  line  keys  with  up  to  6  SIP  accounts,  24  speed-dial/BLF  extension  keys  with dual-color  LED,  5  programmable  context  sensitive  softkeys, 5  navigation/menu keys,  11  dedicated  function  keys  for  :  MESSAGE  (with  LED  indicator), PHONEBOOK,  TRANSFER,  CONFERENCE,  HOLD,  HEADSET,    MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL- Voice Codec Support  for  G.729A/B,  G.711µ/a-law,  G.726,  G.722  (wide-band),  and  in-band  and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), USB Telephony Features Hold,  transfer,  forward,  5-way  conference,  call  park,  call  pickup, shared-call-appearance  (SCA)/bridged-line-appearance  (BLA),  downloadable phonebook  (XML,  LDAP,  up  to  2000  items),  call  waiting,  call  log  (up  to  500 records),  customization of screen, off-hook auto dial,  auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over Sample Applications Google Voice (pending), weather, stock, currency, news (pending), Internet radio (pending),  Last.fm  (pending),  GMI  available  for  advanced  custom  application development HD audio Yes, both on handset and speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS Security User  and  administrator  level  passwords,  MD5  and  MD5-sess  based authentication,  AES  based secure configuration file,  SRTP,  TLS, 802.1x media access control Multi-language English,  Arabic,  Chinese,  Croatian,  Czech,  Dutch,  German,  French,  Hebrew, Hungarian,  Italian,  Japanese,  Korean,  Polish,  Portuguese,  Russian,  Slovenia, Spanish, Turkish Upgrade/Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Power  &  Green Energy Efficiency Universal power adapter included: Input:100-240V ; Output: +12V, 1A    ; Integrated Power-over-Ethernet (802.3af)
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 11 of 75                                   Max power consumption 12W (power adapter) or 12.95W (PoE) Physical Dimension: ; Unit weight: ; Package weight: Temperature  and Humidity 32-104℉ / 0~40℃, 10-90% (non- condensing) Package Content GXP2160 phone, handset with cord, base stand, universal power supply, network cable, Quick Start Guide Compliance FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 12 of 75                                   INSTALLATION EQUIPMENT PACKAGING  Table 4: GXP2160 EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Wall Mount Yes 1 Quick Start Guide Yes 1 CONNECTING YOUR PHONE  Table 5: GXP2160 CONNECTORS Handset Port RJ9 handset connector port Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset) USB Port USB devices can be connected via the USB port. For example, you can connect a USB flash drive to save captured pictures or use a USB keyboard or mouse for the web browser LAN Port 10/100/1000Mbps RJ-45 port connecting to Ethernet PC Port 10/100/1000Mbps RJ-45 port connecting to PC Power Jack 12V DC Power connector port  To set up the GXP2160, follow the steps below:  1.  Attach the phone stand or wall mount to the back of the phone where there are slots; 2.  Connect the handset and main phone case with the phone cord; 3.  Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable; 4.  Connect the  12V  DC  output plug to  the  power jack  on the phone; plug  the  power  adapter  into  an electrical outlet. If PoE switch is used in step 3, this step could be skipped;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 13 of 75                                   5.  The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up; 6.  Using the keypad configuration menu or phone's embedded web server (Web GUI) by entering the IP address in web browser, you can further configure the phone. 7.    Without sales network adapter, but you can through the network adapter to recharge  SAFETY COMPLIANCES  The GXP2160 phone complies with FCC/CE and various safety standards. The GXP2160 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP2160 package only. The manufacturer‟s warranty does not cover damages to the phone caused by unsupported power adapters.  WARRANTY  If the GXP2160 phone was purchased from a reseller, please contact the company where the phone was purchased  for  replacement,  repair  or  refund.  If  the  phone  was  purchased  directly  from  Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned. Grandstream reserves the right to remedy warranty policy without prior notification.      Warning:   Use the power adapter provided with the phone. Do not use a different power adapter as this may damage the phone. This type of damage is not covered under warranty.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 14 of 75                                   GETTING TO KNOW GXP2160 IDLE SCREEN  GXP2160 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following figures shows the idle screen of GXP2160.    Figure 1: GXP2160 Idle Screen  The following table describes the items displayed on the GXP2160 idle screen. Table 6: LCD DISPLAY DEFINITIONS DATE AND TIME Displays the current date and time. It can be synchronized with Internet time servers. NETWORK ICON Shows  the  status  of  network.  It  will  indicate  whether  the  network  is  down  or starting. STATUS ICON Shows the status of the phone for registration status, call features and etc, using icons as shown in the next table. LINE  STATUS INDICATOR Displays the name of the account that is in use. SOFTKEYS  in  Idle Screen The softkeys are context sensitive and will change depending on the status of the phone. Typical functions assigned to softkeys are:   SwitchSCR/NEXTSCR Toggles  between different  idle  screens.  For  example,  for  GXP2160,
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 15 of 75                                   pressing  SwitchSCR  will  toggle  among  default  idle  screen,  weather information, currency information and Grandstream Upcoming Events;   ForwardAll   Unconditionally forwards the phone line (account 1) to another phone.   MissedCalls Shows up unanswered calls to this phone.   Redial Redials the last dialed number when there is existed dialed call log.  Note:   If XML application is used for  GXP2160, the softkey for XML application will show up in the default idle screen as configured. SOFTKEYS  in  Call Screen The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen.   Redial Redials the last dialed number after off hook when there is existed call log.   Dial Dials the call out after off hook and entering the number.   AnswerCall Answers the incoming call when the phone is ringing.   RejectCall Rejects the incoming call when the phone is ringing.   EndCall Ends the active call.   Transfer Transfer  softkey  will  show  up  after  pressing  TRAN  button  and  entering transfer target number. Press Transfer softkey to do blind transfer.   Split In auto-attended transfer mode, after establishing the second call, press Split
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 16 of 75                                   to quit transfer and go back to normal talking status.   ConfCall  Conferences the active calls.   ReConf Re-establish the conference among the calls on hold.  SPECIAL SOFTKEYS (Only for GXP2160 when integrated with UCM61xx) Call  Parking:  Please  refer  to  UCM61xx  Online  User  Manual  for  more information.  CallPark When the phone dials out, the Call Park softkey will display on screen. To park the call, press the "CallPark" softkey and select a green MPK to park the call on available parking lot.   PickUp      When the phone goes off-hook, the "Pickup" softkey will display on screen. To pick up the parked call, press the "Pickup" softkey and select the red MPK where the call is parked for retrieve the call.  Call  Queue:  Please  refer  to  GXE5024/5028  Online  User  Manual  for  more information.    SignIn Press  this  button  to  sign  in  to  the  call  queue.  If  the  current  account  is included in multiple call queues, agent will be prompted in the LCD display to select the call queue to join. Press MENU button on keypad to select OK. Once the agent completely signs in, the agent will be brought back to the main screen.   SignOut Press  this  button  to  sign  out  of  the  call  queue.  Press  MENU  button  on keypad to select OK. This will be displayed once the agent is signed in to the call queue.  Table 7: GXP2160 LCD ICONS  Network Status. OFF - Network connection is up
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 17 of 75                                   ON - Network connection is down  DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled  Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled   Call Forward Busy Status. OFF - Call Forward Busy feature disabled ON - Call Forward Busy feature enabled  Call Forward No Answer Status. OFF - Call Forward No Answer feature disabled ON - Call Forward No Answer feature enabled  Call Forward All and Call Forward No Answer Status. OFF - Call Forward All and Call Forward No Answer feature disabled ON - Call Forward All and Call Forward No Answer feature enabled  Keypad Status. OFF - keypad is unlocked                                                             ON - keypad is locked  Enter Keypad Unlock Password.  Voicemail Status. OFF - No new voicemail ON - New voicemail  Instant Message. OFF - No new instant message ON - New instant message  Voice Mail and Instant Message. OFF - No new instant message or voicemail ON - New instant message and voicemail  Bluetooth Status. OFF - Bluetooth is power off ON - Bluetooth is power on
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 18 of 75                                    USB Status. OFF - No USB connection ON - USB connected  Missed Call Status. OFF - No missed call ON - New missed call  Save Call Record Status. OFF - No saving call record activity ON  -  The  phone  is  writing  the  call  records  into  the  flash  at  the moment  Waiting For Response.   Please wait for the phone to response before the keypad entry  Handset Status.   OFF - handset on hook ON - handset off hook  Speaker Status.   OFF - speaker off ON - speaker on  Headset Status.   OFF - headset off ON - headset on  Calling Out. The phone is calling out  Calling In. Phone is ringing with incoming call  Incoming Call. The current call is an incoming call  Outgoing Call. The current call is an outgoing call  Call Failed Fail to establish call
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 19 of 75                                    SRTP Status. OFF - SRTP is not used ON - SRTP is used  MUTE Status. OFF - No muted ON - Muted  Call On Hold.  Call Active.  Conference Call.  Core Dump. Core dump file can be downloaded from phone's Web GUI->Status page.  USING THE KEYPAD  Figure 2: GXP2160 Keyboard   Table 8: GXP2160 Keypad Buttons  Contacts. Press to view and edit contact information.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 20 of 75                                    Hold. Press to put call on hold or resume the call.  Mute. Press to mute or unmute the call.  Headset. Press to switch to headset mode.  Message. Press to view voicemail messages.  Transfer. Press to transfer call.  Conference. Press to conference call.  Speaker.  Send/Redial.  Volume.    Up key Up Navigation key. In idle screen, press to see the IP.     MAKING PHONE CALLS HANDSET, SPEAKER AND HEADSET MODE  The GXP2160 allows users to switch among handset, speaker or headset when making calls. Press the Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker button    to switch to speaker.  MULTIPLE SIP ACCOUNTS AND LINES  GXP2160 can support up to 6 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the line buttons is "virtually" mapped to an individual SIP account. In off hook state, select an idle line and the dial tone will be heard.   To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. The user can switch lines before dialing any number by pressing the LINE buttons.  For example: If 2 independent accounts are registered on GXP2160, when LINE 1 is pressed, the LINE 1 LED will light up in green. If LINE 2 is pressed, the LINE 2 LED will light up in green and the subsequent
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 21 of 75                                   call will be made through SIP account 2.  Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the "virtually" mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when it is in use and the corresponding LED is red.  COMPLETING CALLS  There are several ways to complete a call.   On hook dialing. Enter the number when the phone is on hook and then send out.   When the phone is in idle, enter the number to be dialed out;   Take handset off hook; or Press Speaker button; or Press Headset button with headset plugged in; or Select an available LINE key;   The call will be dialed out.   Off hook and dial. Off hook the phone, enter the number and send out.   Take handset off hook; or Press Speaker button; or Press Headset button with headset plugged in; or Press an available LINE key to activate speaker;   You shall hear dial tone after off hook;   Enter the number;   Press SEND key or # to dial out.   Redial. Redial the last dialed number.   Take handset off hook; or Press Speaker button; or Press Headset button with headset plugged in; or Press an available LINE key to activate speaker; or When the phone is in idle;  Press SEND key, or the REDIAL softkey.   Via Call History. Dial the number logged in phone's call history.   Press MENU button to bring up the main menu;   Enter Call History;   Select the entry you would like to call using the navigation arrow keys;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 22 of 75                                     Press SEND button to dial out.   Via Phonebook. Dial the number from the phonebook.   Press Contacts button;   Under Contacts, enter Local Phonebook/ Broadsoft Phonebook using the navigation arrow key;   Select the contact you would like to call using the navigation arrow key;   Press SEND button to dial the selected contact.   Speed Dial from Line Key. Dial the number configured as Speed Dial on Line Key.   Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as Speed Dial. Select the account to dial from, enter the Name and User ID (the number to be dialed out) for the Line Key. Click on "Update" at the bottom of the Web GUI page;   Off hook the phone, or directly press the Speed Dial key to dial out.   Call Return. Dial the last answered call.   Go to phone's Web GUI->Settings->Programmable Keys, configure the Line Key's Key Mode as Call Return. Select the account to dial from, no Name or User ID has to be set on for Call Return;   Off hook the phone, or directly press the Call Return key to dial out.   Via Paging/Intercom.   Take handset off hook; or Press Speaker button; or Press Headset button with headset plugged in; or Press an available LINE key to activate speaker;   You shall hear dial tone after off hook;   Press MENU button to switch the call screen from "Dialing" to "Paging";   Enter the number;   Press SEND key or # to dial out.    Note:     After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable  via Web  GUI)  before  dialing out.  Press  SEND  or # key to  override the No  Key Entry Timeout;   If digits have been entered after handset is off hook, the SEND key will works as SEND instead of REDIAL;   By default, # can be used as SEND to dial the number out. Users could disable it by setting "User # as Dial Key" to "No" from Web GUI->Account X->Call Settings;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 23 of 75                                     For  Paging/Intercom,  if  the  SIP  Server/PBX  supports  the  feature  and  has  Paging/Intercom  feature code set up already, users do not necessarily need toggle to paging mode in the call screen. Simply dial the feature code with extension as a normal call.   When  dial  out  via  paging,  user  can  see  the  “call-info”  header  contains  “answer-after=0” and  “the “alert-info” header contains “info=alert-autoanswer;delay=0” in the outgoing INVITE.  MAKING CALLS USING IP ADDRESSES  Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls can be made between two phones if:    Both phones have public IP addresses; or   Both phones are on the same LAN/VPN using private or public IP addresses; or   Both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).  To make a direct IP call, please follow the steps below:    When phone is at idle state, press any number key or * key to bring up “Onhook Dialing” page;   Press "DirectIP" softkey;   Input the target IP address (Please see example below) ;   Press "OK" softkey to dial.    For example:  If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.),  the  # key represents colon (:). Wait for  about 4 seconds and the phone will initiate the call.  Quick IP Call Mode:  The GXP2160 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under  the  same  LAN/VPN.  This  simulates  a  PBX  function  using  the  CSMA/CD  without  a  SIP  server. Controlled static IP usage is recommended.  To enable Quick IP Call Mode, go to phone's Web GUI->Settings->Call Features, set "Use Quick IP Call Mode" to "Yes". Clicking on "Save and Apply" on the bottom of Web GUI page to take the change. To make
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 24 of 75                                   Quick IP Call, take the phone off hook first. Then dial #xxx where x is 0-9 and xxx<255. Press # or SEND and  a  direct  IP call  to  aaa.bbb.ccc.XXX  will  be  completed.  "aaa.bbb.ccc"  is  from  the  local  IP address regardless of subnet mask. The number #xx or #x are also valid. The leading 0 is not required (but it's OK).  For example:   192.168.0.2 calling 192.168.0.3 -- dial #3 followed by # or "SEND";   192.168.0.2 calling 192.168.0.23 -- dial #23 followed by # "SEND";   192.168.0.2 calling 192.168.0.123 -- dial #123 followed by # "SEND";   192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3.  Note:   The # will represent colon ":" in direct IP call rather than SEND key as in normal phone call;   If you have a SIP server configured, direct IP call still works. If you are using STUN, direct IP call will also use STUN;   Configure the "User Random Port" to "No" when completing direct IP calls.  ANSWERING PHONE CALLS RECEIVING CALLS   Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing the flashing LINE key;  Multiple  incoming  calls.  When  another  call  comes  in  while  having  an  active  call,  the  phone  will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red. Answer the incoming call by pressing the flashing LINE key. The current active call will be put on hold automatically.  DO NOT DISTURB  Do Not Disturb can be enabled/disabled from phone's LCD by following the steps below:    Press the Menu button and select "Preference" using navigation keys;   Press Menu button again to get into Preference options;   When "Do Not Disturb" is highlighted, press Left/Right key to disable/enable DND;   Press “Save” soft key to save the change.    When Do Not Disturb feature is turned on, the DND icon will appear on the top of the LCD. The incoming
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 25 of 75                                   call will not be accepted or the call will directly go into voicemail.  DURING A PHONE CALL CALL WAITING/CALL HOLD   Hold. Place a call on hold by pressing the HOLD button. The active LINE key will blink in green;  Resume. Resume call by pressing the blinking LINE key;  Multiple calls. Automatically place active call on hold or switch between calls by pressing the LINE key. Call waiting tone (stutter tone) will be audible on new incoming call during the active call.  MUTE  During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted.  CALL TRANSFER  GXP2160 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.    Blind Transfer.   During the first active call, press TRAN key and dial the number to transfer to;   Press SEND key or # to complete transfer of active call.   Attended Transfer.   During the first active call, press LINE key. The first call will be put on hold;   Enter the number for the second call in the new line and establish the call;   Press TRAN key;   Press the other LINE key which is on hold to transfer the call.   Auto-Attended Transfer.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 26 of 75                                     Set "Auto-Attended Transfer" to "Yes" under Web GUI->Settings->Call Features. And then click "Save and Apply" on the bottom of the page;   Establish one call first;   During  the  call,  press  TRAN  key.  A  new  line  will  be  brought  up  and  the  first  call  will  be automatically placed on hold;   Dial the number and press SEND or # to make a second call. (Once the number is entered, a "Transfer" soft key will show. If "Transfer" soft key is pressed instead of SEND or #, a blind transfer will be performed);   Press TRAN key again. The call will be transferred.   For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" soft key will show. If the second call is not established yet (ringing), pressing "Split" will hang up the second call. If the second call is established (answered), pressing "Split" will resume the second call and keep the first call on hold.  Note:   To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.  5-WAY CONFERENCING  GXP2160 can host up to 5-way conference call with other parties (PCMU/PCMA).   Initiate a conference call.    Establish calls with 2 or more parties respectively;   While 1 call is active, the other call will be put on hold with its LINE key blinking in green;   Press CONF key;   Press the desired LINE key on hold, the conference will be established;   Repeat the previous 2 steps for all the other parties on hold to join the conference.   Cancel Conference.    If after pressing the CONF key, the user decides not to conference, press Cancel softkey or the current active LINE key (LED in solid green);   This will resume the 2-way conversation with the current line.     Split and Re-conference.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 27 of 75                                      During the conference, press HOLD key. The conference call will be split and the calls will be put on hold separately with the LINE keys blinking in green;   Select 1 LINE key and press to resume the 2-way conversation;   If users would like to re-establish conference call, before 1 separate LINE is selected, press the ReConf soft key right after the conference call is held/split;   End Conference.    Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or   Users could press the EndCall soft key or simply hang up the call to terminate the conference call.  GXP2160  supports  Easy  Conference Mode,  which  can be used  combined  with  the  traditional  way to establish the conference.   Initiate a conference call.    Establish 1 call;   Press CONF key and a new line will be brought up using the same account;   Dial the number and press SEND key to establish the second call;   Press CONF key or press the ConfCall softkey to establish the conference.   Join more parties in established conference call.    Establish conference call;   Press CONF key and a new line will be brought up using the same account;   Dial the number and press SEND key to establish the second call;   Press CONF key or press the ConfCall softkey to join the new party in the established conference.   Split and Re-conference.    During the conference, press HOLD key. The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green;   Select 1 LINE key and press to resume the 2-way conversation;   If users would like to re-establish conference call, before 1 separate LINE is selected, press the ReConf softkey right after the conference call is split.     Cancel Conference.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 28 of 75                                     If users decides not to conference after establishing the second call, press EndCall softkey instead of the ConfCall softkey/CONF key;   This will end the second call and the screen will show the first call on hold.   End Conference.    Press HOLD key to split the conference call. The conference call will be ended with both calls on hold; Or   Users could press the EndCall softkey or simply hang up the call to terminate the conference call.  Note:     The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. Also, this is not applicable when the feature "Transfer on Conference Hangup" is turned on.   The option "Disable Conference" has to be set to "No" to establish conference.   When using Easy Conference Mode, use SEND key to dial out the second call instead of using #, even when # could be used as SEND in normal phone calls.  VOICE MESSAGES (MESSAGE WAITING INDICATOR)  A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button (Voice Mail User ID has to be properly configured as the voice mail number under Web GUI->Account x->General Settings). An IVR will prompt the user through the process of message retrieval.  SHARED CALL APPEARANCE (SCA)  The  GXP2160  phone  supports  shared  call  appearance  by  Broadsoft  standard.  This  feature  allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.    All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back  to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 29 of 75                                    In the middle  of  the  conversation, there  are  two  types  of  hold: Public  Hold  and  Private  Hold. When  a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.    To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Settings"->"Programmable Keys" on the web UI and set the line key mode as "Shared Line". If the user requires more shared call appearances, the user can configure multiple line buttons to be "shared line" buttons associated with the account.    CALL FEATURES  The  GXP2160  supports  traditional  and  advanced  telephony  features  including  caller  ID,  caller  ID  with caller Name, call forward and etc.  Table 9: CALL FEATURES *30 Block Caller ID (for all subsequent calls)   Off hook the phone;   Dial *30. *31 Send Caller ID (for all subsequent calls)   Off hook the phone;   Dial *31. *67 Block Caller ID (per call)   Off hook the phone;   Dial *67 and then enter the number to dial out. *82 Send Caller ID (per call)   Off hook the phone;   Dial *82 and then enter the number to dial out. *70 Disable Call Waiting (per Call)   Off hook the phone;   Dial *70 and then enter the number to dial out.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 30 of 75                                   *71 Enable Call Waiting (per Call)   Off hook the phone;   Dial *71 and then enter the number to dial out. *72 Unconditional Call Forward. To set up unconditional call forward:   Off hook the phone;   Dial *72 and then enter the number to forward the call;   Press OK softkey or SEND key. *73 Cancel Unconditional Call Forward. To cancel the unconditional call forward:   Off hook the phone;   Dial *73;   Hang up the call. *90 Busy Call Forward. To set up busy call forward:   Off hook the phone;   Dial *90 and then enter the number to forward the call;   Press OK softkey or SEND key. *91 Cancel Busy Call Forward. To cancel the busy call forward:   Off hook the phone;   Dial *91;   Hang up the call. *92 Delayed Call Forward. To set up delayed call forward:   Off hook the phone;   Dial *92 and then enter the number to forward the call;   Press OK softkey or SEND key. *93 Cancel Delayed Call Forward. To cancel the delayed call forward:   Off hook the phone;   Dial *93;   Hang up the call. CONFIGURATION GUIDE  The GXP2160 can be configured via two ways:
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 31 of 75                                      LCD Configuration Menu using the phone's keypad;   Web GUI embedded on the phone using PC's web browser.  CONFIGURATION VIA KEYPAD  To configure the LCD menu using phone's keypad, follow the instructions below:   Enter  MENU  options.  When  the  phone  is  in  idle,  press  the  round  MENU  button  to  enter  the configuration menu;  Navigate  in  the  menu  options.  Press  the  arrow  keys  up/down/left/right  to  navigate  in  the  menu options;  Enter/Confirm  selection. Press the round MENU button or “Select” soft key to enter the selected option;  Exit. Press “Exit” soft key to exit to the previous menu;  Return to Home page.   Under Main menu, press Home soft key to return home screen; When in sub menu, press and hold “Exit” soft key until the Exit soft key changes to Home soft key, then release the soft key.     The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the MENU mode if left idle for more than 60 seconds.   When the phone is in idle, pressing the UP navigation key can see phone’s IP address.    The MENU options are listed in the following table.  Table 10: CONFIGURATION MENU Call History Displays call logs for answered calls, dialed calls, missed calls, transferred calls and forwarded calls. Status Displays account status, network status, software version number and Hardware  Account status.    Network status.   Press  to  enter  the  sub  menu  for  IP  setting  information  (DHCP/Static IP/PPPoE),  IPv4  address,  IPv6  address,  MAC  address,  Subnet  Mask, Gateway and DNS server.  Software Version  Hardware
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 32 of 75                                   Phone Phone sub menu includes the following options:  SIP Configures  SIP  Proxy,  Outbound  Proxy,  SIP  User  ID,  SIP  Auth  ID,  SIP Password, SIP Transport and Audio information to register SIP account on the phone.  Call Features Configures call forward features for Forward All, Forward Busy, Forward No Answer and No Answer Timeout. System System sub menu includes the following options:  Network o IP Setting Selects  IP  mode  (DHCP/Static  IP/PPPoE); Configures  PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. o 802.1X Configures 802.1X mode.  Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value.  Bluetooth Settings o Power Turns on/off the Bluetooth feature. o Start Scan Starts to scan other Bluetooth devices around the phone. If found, user could press “Pair” soft key, and enter Pin code to pair to other Bluetooth devices. o Discoverable Defines if the phone is discoverable by other Bluetooth devices. o MAC Display the MAC address of the phone.  Upgrade Configures  firmware  server  and  config  server  for  upgrading  and provisioning  the  phone;  Specify  upgrade/provisioning  via TFTP/HTTP/HTTPS; Start Provision immediately.  Factory Functions
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 33 of 75                                   o Diagnostic Mode All LEDs  will light up.  All keys‟ name will display in red on LCD screen  before  diagnosing.  Press  any  key  on  the  keypad  to diagnose  the  key‟s  function.  When  done,  the  key‟s  name  will display  in  green  on  LCD.  Lift  and  put  back  the  handset  to  exit diagnostic mode. o Audio Loopback Speak  to  the  phone  using  speaker/handset/headset.  If  you  can hear your voice, your audio is working fine. Press “Exit” soft key to exit audio loopback mode. o LCD on/off Selects this  option to  turn  off LCD.  Press  any  button  to turn  on LCD.   o LCD Diagnostic Enters this option and press Left/Right Navigation key to do LCD Diagnostic. Press “Exit” soft key to quite.    UCM Detect Detect/connect UCM server to process auto-provision. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network.    Operations o Factory Reset Resets the phone to factory default settings. o Reboot Reboots the phone.   Contacts Contacts sub menu includes the following options:  Local Phonebook  Local Group  Broadsoft Phonebook  LDAP Directory Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and Broadsoft  Phonebooks.  User  could  configure  phonebooks/groups/LDAP options  here,  download  phonebook  XML  to  the  phone  and  search phonebook/LDAP  directory. When  doing  phonebook/LDAP search,  user can
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 34 of 75                                   only search ASCII characters. Preference Preference sub menu includes the following options:  Do Not Disturb Enables/disables Do Not Disturb on the phone.  Star Key Lock Turns on/off keypad lock feature and configures keypad lock password.  Sounds o Ring Tone Configures different ring tones for incoming call. o Ring Volume Adjusts ring volume by pressing left/right arrow key.  Appearance o Active LCD Brightness Adjusts active LCD brightness by pressing left/right arrow key o Idle LCD Brightness Adjusts idle LCD brightness by pressing left/right arrow key o Display Language Selects the language to be displayed on the phone's LCD. Users could select Automatic for local language  based on IP location if available.  Time Settings Configures date and time on the phone. Messages Message sub menu include the following options:  Instant Message Pending Displays received instant messages;  Voice Mails Displays  voicemail  message  information  in  the  format  below:  new messages/all messages (urgent messages/all urgent messages).  The following picture shows the keypad MENU configuration flow.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 35 of 75                                   Figure 3: Keypad MENU Flow. Call History    Status    Contacts    Messages    Preference    Phone    System    Reboot            MENU Account Status Network Status System information Hardware  SIP Call Features Network Bluetooth   Upgrade Factory Functions UCM Detect Factory Reset  Local Phonebook Local Group Broadsoft Phonebook LDAP Directory Do Not Disturb Star Key Lock Sounds Appearance Time Settings  Instant Messages Voice Mails Ring Tone Ring Volume Enable/Disable Password Active LCD Brightness Idle LCD Brightness Display Language Power Start Scan Discoverable MAC Firmware Server Config Server Upgrade via Start Provision IP Settins 802.1X Layer 2 QoS Diagnostic Mode Audio Loopback LCD on/off LCD Diagnostic
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 36 of 75                                   CONFIGURATION VIA WEB BROWSER  The GXP2160 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow  a  user  to  configure  the  IP phone  through  a  Web  browser  such  as  Microsoft‟s  IE,  Mozilla Firefox and Google Chrome.  To access the Web GUI:  1.  Connect the computer to the same network as the phone; 2.  Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing Up arrow button when phone is at idle state; 3.  Open a Web browser on your computer; 4. Enter the phone‟s IP address in the address bar of the browser; 5. Enter the administrator‟s login and password to access the Web Configuration Menu.  Note:   The computer has to be connected to the same sub-network as the phone. This can be easily done by     connecting  the  computer  to  the  same  hub  or  switch  as  the  phone  connected  to.  In  absence  of  a hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the back of the phone;   If the phone is properly connected to a working Internet connection, the IP address of the phone will display in MENU->Status->Network Status. This address has the format: xxx.xxx.xxx.xxx, where xxx stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if the phone has IP address 192.168.40.154, please enter "http://192.168.40.154" in the address bar of the browser;   The default administrator password is set to "admin". The default end user password is set to "123".  When changing any settings, always SUBMIT them by pressing the "Save" or "Save and Apply" button on the bottom of the page. If the change is saved only but not applied, after making all the changes, click on the "APPLY" button on top of the page to submit. After submitting the changes in all the Web GUI  pages,  reboot  the  phone  to  have  the  changes  take  effect  if  necessary (All  the  options  under "Accounts" page and "Phonebook" page do not require reboot. Most of the options under "Settings" page do not require reboot).  DEFINITIONS  This  section  describes  the  options  in  the  phone's  Web  GUI.  As  mentioned,  you  can  log  in  as  an administrator or an end user.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 37 of 75                                    Status: Displays the Account status, Network status, and System Info of the phone;  Account: To configure the SIP account;  Settings:  To  configure  call  features,  ring  tone,  LCD  display,  Web  services,  XML  applications, programmable keys, and etc;  Network: To configure network settings;  Maintenance:  To  configure  web/Telnet  access,  upgrading  and  provisioning,  language  settings, TR-069, security and etc.  Phonebook: To manage Phonebook and LDAP.  STATUS PAGE DEFINITIONS Table 11: Status Page Definitions Status -> Account Status Account x Account index. SIP User ID Displays the configured SIP User ID. SIP Server Displays the configured SIP Server address. SIP Registration Displays SIP registration status YES/NO. Status -> Network Status MAC Address Global unique ID of device, in HEX format. The MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the back of the device. IP Setting DHCP, Static IP or PPPoE. IPv4 Address The IPv4 address obtained on the phone. IPv6 Address The IPv6 address obtained on the phone. Subnet Mask The subnet mask obtained on the phone. Gateway The gateway address obtained on the phone. DNS Server 1 The DNS server address 1. DNS Server 2 The DNS server address 2. PPPoE Link Up PPPoE connection status. NAT Traversal NAT traversal status for each account. Status -> System Info Product Model Product model of the phone. Part Number Product part number. Software Version   Boot: boot version number;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 38 of 75                                     Core: core version number;   Base: base version number;   Prog: program version number. This is the main firmware release number, which is always used for identifying the software system of the phone;   Aux: Aux version number;   Dsp: DSP version number. System Up Time System up time since the last reboot. System Time Current system time on the phone system. Service Status GUI and Phone service status. Core Dump Core dump file that could be downloaded for troubleshooting purpose.  ACCOUNTS PAGE DEFINITIONS Table 12: Account Page Definitions Account x -> General Settings Account Active Activates/deactivates account. The default setting is "Yes". Account Name The name associated with the SIP account. SIP Server The URL or IP address, and port of the SIP server. This is provided by your VoIP service provider (ITSP). Secondary SIP Server The URL or IP address, and port of the SIP server. This will be used when the primary SIP server fails. Outbound Proxy IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or  Session  Border  Controller.  It's  used  by  the  phone  for  Firewall  or  NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution. SIP User ID User account information, provided by your VoIP service provider (ITSP). It's usually  in  the  form  of  digits  similar  to  phone  number  or  actually  a  phone number. Authenticate ID SIP  service  subscriber's  Authenticate  ID  used  for  authentication.  It  can  be identical to or different from the SIP User ID. Authenticate Password The account password required for the phone to authenticate with the ITSP (SIP) server before the account can be registered. After it is saved, this will appear as hidden for security purpose. Name The  SIP  server  subscriber's  name  (optional)  that  will  be  used  for  Caller  ID display. Voice Mail User ID Allows you to access voice messages by pressing the MESSAGE button on the phone. This ID is usually the VM portal access number. For example, in
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 39 of 75                                   Asterisk server, 8500 could be used. Account x -> Network Settings DNS Mode This parameter controls how the Search Appliance looks up IP addresses for hostnames.  There  are  four  modes:  A  Record,  SRV,  NATPTR/SRV,  Use Configured IP. The default setting is "A Record". If the user wishes to locate the server by DNS SRV, the user may select "SRV" or "NATPTR/SRV". If "Use Configured IP" is selected, please fill in the three fields below:  Primary IP: The primary IP address where the phone sends DNS query to;  Backup IP 1;  Backup IP 2. NAT Traversal This parameter configures whether the NAT traversal mechanism is activated. Users could select the mechanism from No, STUN, Keep-Alive, UPnP, Auto or VPN. If set to "STUN" and STUN  server is configured, the phone will route according to the STUN server. If NAT type is Full Cone, Restricted Cone or Port-Restricted Cone, the phone will try to use public IP addresses and port number in all the SIP&SDP messages. The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be "Keep-Alive". Configure this to be "No" if an outbound proxy is used. "STUN" cannot be used if the detected NAT is symmetric NAT. Proxy-Require A  SIP  Extension  to  notify  the  SIP  server  that  the  phone  is  behind  a NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server. Account x -> SIP Settings -> Basic Settings TEL URI If the phone has an assigned PSTN telephone number, this field should be set to  "User=Phone".  Then  a  "User=Phone"  parameter  will  be  attached  to  the Request-Line  and  "TO"  header  in  the  SIP  request  to  indicate  the  E.164 number.  If  set  to  "Enable",  "Tel:"  will  be  used  instead  of  "SIP:"  in  the  SIP request. The default setting is "Disable". SIP Registration Selects  whether  or  not  the  phone  will  send  SIP  Register  messages  to  the proxy/server. The default setting is "Yes". Unregister On Reboot If set to "Yes", the SIP user's registration information will be cleared when the phone reboots. The SIP Contact header will contain "*" to notify the server to unbind the connection. The default setting is "No". Register Expiration Specifies  the  frequency  (in  minutes)  in  which  the  phone  refreshes  its registration with the specified registrar. The default value is 60 minutes. The maximum value is 64800 minutes (about 45 days). Reregister Before Specifies  the  time  frequency  (in  seconds)  that  the  phone  sends
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 40 of 75                                   Expiration re-registration request before the Register Expiration. The default value is 0. Local SIP Port Defines  the  local  SIP  port  used  to  listen  and  transmit.  The  default  value  is 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account 4, 5068 for Account 5, 5070 for Account 6. SIP Registration Failure Retry Wait Time Specifies the interval to retry registration if the process is failed. The default value is 20 seconds. SIP T1 Timeout SIP T1 Timeout. The default setting is 0.5 seconds. SIP T2 Timeout SIP T2 Timeout. The default setting is 4 seconds. SIP Transport Determines the network protocol used for the SIP transport. Users can choose from TCP, UDP and TLS. SIP URI Scheme when using TLS Specifies  if  "sip:"  or  "sips:"  will be  used  when  TLS/TCP  is  selected  for  SIP Transport. The default setting is "sips:". Use Actual Ephemeral Port in Contact with TCP/TLS Defines  whether  the  actual  ephemeral  port  in  contact  with  TCP/TLS  will  be used or  not.  This  is  used  when  TLS/TCP is  selected  for  SIP  Transfer.  The default setting is "No". Remove OBP from route Configures  to  remove  outbound  proxy  from  route.  This  is  used  for  the  SIP Extension to notify the SIP server that the device is behind a NAT/Firewall. Support SIP Instance ID Defines  whether  SIP  Instance  ID  is supported or not.  The  default  setting is "Yes". SUBSCRIBE for MWI When set to "Yes", a SUBSCRIBE for Message Waiting Indication will be sent periodically.  The  phone  supports  synchronized  and  non-synchronized  MWI. The default setting is "No". SUBSCRIBE for Registration When set to "Yes", a SUBSCRIBE for Registration will be sent out periodically. The default setting is "No". Enable 100rel The  use  of  the  PRACK  (Provisional  Acknowledgment)  method  enables reliability to SIP provisional responses (1xx series). This is very important in order  to  support  PSTN  internetworking.  To  invoke  a  reliable  provisional response, the 100rel tag is appended to the value of the required header of the initial signaling messages. Caller ID Display When  set  to  "Auto",  the  phone  will  look  for  the  caller  ID  in  the  order  of P-Asserted Identity Header, Remote-Party-ID Header and From Header in the incoming SIP INVITE. When set to "Disabled", all incoming calls are displayed with  "Unavailable".  When  set  to  "From  Header",  the  phone  will  display  the caller ID based on the From Header in the incoming SIP INVITE. The default setting is "Auto". Use Privacy Header Controls whether the Privacy Header will present in the SIP INVITE message or not.  The  default  setting is  "default",  which  is  when  "Huawei IMS" special
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 41 of 75                                   feature is on, the Privacy Header will not show in INVITE. If set to "Yes", the Privacy Header will always show in INVITE. If set to "No", the Privacy Header will not show in INVITE. Use P-Preferred-Identity Header Controls  whether  the  P-Preferred-Identity  Header  will  present  in  the  SIP INVITE  message  or  not.  The  default  setting  is  "default",  which  is  when "Huawei IMS" special  feature is  on, the P-Preferred-Identity Header  will  not show  in INVITE.  If  set  to  "Yes", the  P-Preferred-Identity  Header  will always show in INVITE. If set to "No", the P-Preferred-Identity Header will not show in INVITE. Account x -> SIP Settings -> Advanced Features Broadsoft Call Center When set to "Yes", Feature Key Synchronization will be enabled regardless of web settings. The default setting is "No". Hoteling Event Enables Broadsoft Hoteling event feature. The default setting is "No". Call Center Status When set to "Yes", the phone will send SUBSCRIBE to the server to obtain call center status. The default setting is "No". Publish to Call Center When set to "Yes", users could select "Away", "Online" or "Busy" from LCD menu and publish it to call center. The default setting is "No". Feature Key Synchronization This  feature  is  used  for  Broadsoft  call  feature  synchronization.  When  it's enabled, DND and Call Forward features can be synchronized with Broadsoft server. The default setting is "Disabled". Line Seize Timeout Defines the interval (in seconds) before the line can be seized when Shared Line is used. The default value is 15 seconds. Eventlist BLF URI Configures the eventlist BLF URI on the phone to monitor the extensions in the list with Multi Purpose Key. If the server supports this feature, users need to configure  an  eventlist  BLF  URI  on  the  service  side  first  (i.e., BLF1006@myserver.com) with a list of extension included. On the phone, in this "eventlist BLF URI" field, fill in the URI without the domain (i.e., BLF1006). To  monitor  the  extensions  in  the  list,  under  Web GUI->Settings->Programmable Keys page, please select "eventlist BLF" in the key mode, choose account, enter the value of each extension in the list. Conference URI Configures the conference URI when using Broadsoft N-way calling feature. Music On Hold URI Configures Music On Hold URI to call when a call is on hold. This feature has to be supported on the server side. BLF Call-pickup Prefix Configures the prefix prepended to the BLF extension when the phone picks up a call with BLF key. The default setting is **. PUBLISH for Presence Enables presence feature on the phone. The default setting is "No". Omit charset=UTF-8 in Omit charset=UTF-8 in MESSAGE content-type
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 42 of 75                                   MESSAGE Enable User Presence Subscription The phone will subscribe and notify about user presence to SIP server. The SIP server should support this feature. Hide Login Soft Key On Auto User Presence Subscription The soft key to login or logout will be hidden on idle screen if auto login ID is configured below. Auto User Presence ID The phone will subscribe  user  presence  automatically  with  this  ID  once the account is registered. Auto User Presence password The phone will subscribe user presence automatically with this password once the account is registered. Special Feature Different soft switch vendors have special requirements. Therefore users may need select special features to meet these requirements. Users can choose from Standard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro or Huawei IMS depending on the server type. The default setting is "Standard". Account x -> SIP Settings -> Session Timer Session Expiration The SIP Session Timer extension that enables SIP sessions to be periodically "refreshed" via a SIP request (UPDATE, or re-INVITE). If there is no refresh via an UPDATE or re-INVITE message, the session will be terminated once the session interval expires. Session Expiration is the time (in seconds) where the session is considered timed out, provided no successful session refresh transaction occurs beforehand. The default value is 180 seconds. Min-SE The  minimum  session  expiration  (in  seconds).  The  default  value  is  90 seconds. Caller Request Timer If set to "Yes" and the remote party supports session timers, the phone will use a session timer when it makes outbound calls. Callee Request Timer If set to "Yes" and the remote party supports session timers, the phone will use a session timer when it receives inbound calls. Force Timer If Force Timer is set to "Yes", the phone will use the session timer even if the remote party does not support this feature. If Force Timer is set to "No", the phone will enable the session timer only when the remote party supports this feature. To turn off the session timer, select "No". UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher; or select UAS to use the Callee or proxy server as the refresher. UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher; or select UAS to use the phone as the refresher. Force INVITE The Session Timer can be refreshed using the INVITE method or the UPDATE method. Select "Yes" to use the INVITE method to refresh the session timer.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 43 of 75                                   Account x -> SIP Settings -> Security Settings Check Domain Certificates Defines whether the domain certificates will be checked or not when TLS/TCP is used for SIP Transport. The default setting is "No". Validate Incoming Messages Defines whether the incoming messages will be validated or not. The default setting is "No". Check SIP User ID for incoming INVITE If set to "Yes", SIP User ID will be checked in the Request URI of the incoming INVITE. If it doesn't match the phone's SIP User ID, the call will be rejected. The default setting is "No". Accept Incoming SIP from Proxy Only When set to "Yes", the SIP address of the Request URL in the incoming SIP message  will  be checked. If it  doesn't  match the  SIP server  address  of  the account, the call will be rejected. The default setting is "No". Authenticate Incoming INVITE If set to "Yes", the phone will challenge the incoming INVITE for authentication with SIP 401 Unauthorized response. The default setting is "No". Account x -> Audio Settings Send DTMF Specifies  the  mechanism  to  transmit  DTMF  digits.  There  are  3  supported modes: in audio which means DTMF is combined in the audio signal (not very reliable with low-bit-rate codecs), via RTP (RFC2833), or via SIP INFO. DTMF Payload Type Configures the payload type for DTMF using RFC2833. The default value is 101. Preferred Vocoder 7 different vocoder types are supported on the phone, including G.711 U-law (PCMU),  G.711  A-law  (PCMA),  G.729A/B,  G.722  (wide  band)  and  G72-32. Users  can  configure  vocoders  in  a  preference  list  that  is  included  with  the same preference order in SDP message. Use First Matching Vocoder in 200OK SDP When  set  to  "Yes",  the  device  will  use  the  first  matching  vocoder  in  the received 200OK SDP as the codec. The default setting is "No". SRTP Mode Enables  the  SRTP  mode  based  on  your  selection.  The  default  setting  is "Disabled". Symmetric RTP Defines  whether  symmetric  RTP  is  supported  or  not.  The  default  setting  is "No". Silence Suppression Controls the silence suppression/VAD feature of the audio codec G.729. If set to "Yes", when silence is detected, a small quantity of VAD packets (instead of audio packets) will be sent during the period of no talking. If set to "No", this feature is disabled. The default setting is "No". Voice Frames Per TX Configures  the  number  of  voice  frames  transmitted  per  packet.  When configuring  this,  it  should  be  noted  that  the  "ptime"  value  for  the  SDP  will change with different configurations  here. This value is related to the codec used  and  the  actual  frames  transmitted  during  the  in  payload  call.  For  end
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 44 of 75                                   users, it is recommended to use the default setting, as incorrect settings may influence the audio quality. G.726-32 Packing Mode Selects "ITU" or "IETF" for G726-32 packing mode. Jitter Buffer Type Selects  either  Fixed  or  Adaptive  based  on  network  conditions.  The  default setting is "Adaptive". Jitter Buffer Length Selects  Low,  Medium,  or  High  based  on  network  conditions.  The  default setting is "Medium". Account x -> Call Settings Early Dial Selects whether or not to enable early dial. If it's set to "Yes", the SIP proxy must support 484 response. The default setting is "No". Dial Plan Prefix Sets the prefix added to each dialed number. Dial Plan A  dial  plan  establishes  the  expected  number  and  pattern  of  digits  for  a telephone  number.  This  parameter  configures  the  allowed  dial  plan  for  the phone.  Dial Plan Rules: 1.  Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d; 2.  Grammar: x - any digit from 0-9; a)  xx+ - at least 2 digit numbers b) xx. - only 2 digit numbers c) ^ - exclude d) [3-5] - any digit of 3, 4, or 5 e)  [147] - any digit of 1, 4, or 7 f)  <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand    Example 1: {[369]11 | 1617xxxxxxx} Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617;    Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers;    Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} Allows any number with leading digit 1 followed by a 3 digit number, followed by any number between 2 and 9, followed by any 7 digit number OR Allows any  length  of  numbers  with  leading  digit  2,  replacing  the  2  with  011  when dialed.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 45 of 75                                    Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }  Explanation of example rule (reading from left to right):   ^1900x. - prevents dialing any number started with 1900;   <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically;  1[2-9]xx[2-9]xxxxxx  |-  allows  dialing  to  any  US/Canada  Number  with  11 digits length;   011[2-9]x - allows international calls starting with 011;   [3469]11 - allows dialing special and emergency numbers 311, 411, 611 and 911.  Note: In some cases where the user wishes to dial strings such as *123 to activate voice mail or other applications provided by their service provider, the * should be predefined inside the dial plan feature. An example dial plan will be: { *x+ } which allows the user to dial * followed by any length of numbers. Delayed Call Forward Wait Time Defines the timeout (in seconds) before the call is forwarded on no answer. The default value is 20 seconds. Enable Call Features When enabled,  Do  No  Disturb,  Call  Forward  and  other  call features  will  be supported locally provided ITSP support those features. The default setting is "Yes". If set to "No", ForwardAll softkey will be hidden for Account 1. Call Log Configures  Call  Log  setting  on  the  phone.  You  can  log  all  calls,  only  log incoming/outgoing  calls  or  disable  call  log.  The  default  setting  is  "Log  All Calls". Account Ring Tone Allows users to configure the ringtone for the account. Users can choose from different ringtones from the dropdown menu. Match Incoming Caller ID Specifies  matching  rules  with  number,  pattern  or  Alert  Info  text.  When  the incoming  caller  ID  or  Alert  Info  matches  the  rule,  the  phone  will  ring  with selected distinctive ringtone. Matching rules:     Specific caller ID number. For example, 8321123;   A defined  pattern  with certain  length using  x  and  +  to  specify,  where x could be any digit from 0 to 9. Samples: xx+ : at least 2-digit number; xx : only 2-digit number; [345]xx: 3-digit number with the leading digit of 3, 4 or 5; [6-9]xx: 3-digit number with the leading digit from 6 to 9.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 46 of 75                                     Alert Info text Users could configure the matching rule as certain text (e.g., priority) and select  the  custom  ring  tone  mapped  to  it.  The  custom  ring  tone  will  be used  if  the  phone  receives  SIP  INVITE  with  Alert-Info  header  in  the following format: Alert-Info: <http://127.0.0.1>; info=priority  Selects  the  distinctive  ring  tone  for  the  matching  rule.  When  the  incoming caller ID or Alert Info matches the rule, the phone will ring with the selected ring. Ring Timeout Defines the timeout (in seconds) for the rings on no answer. The default setting is 60 seconds. Send Anonymous If set to "Yes", the "From" header in outgoing INVITE messages will be set to anonymous, essentially blocking the Caller ID to be displayed. Anonymous Call Rejection If set to "Yes", anonymous calls will be rejected. The default setting is "No". Auto Answer If  set  to  "Yes",  the  phone  will  automatically  turn  on  the  speaker  phone  to answer incoming calls after a short reminding beep. Allow Auto Answer by Call-Info If  set  to  "Yes",  the  phone  will  automatically  turn  on  the  speaker  phone  to answer  incoming  calls  after  a  short  reminding  beep,  based  on  the  SIP  info header sent from the server/proxy. The default setting is "No". Refer-To Use Target Contact If  set  to  "Yes",  the  "Refer-To"  header  uses  the  transferred  target's  Contact header information for attended transfer. The default setting is "No". Transfer on Conference Hangup Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up. The default setting is "No". No Key Entry Timeout (s) Defines the timeout (in seconds) for no key entry. If no key is pressed after the timeout, the digits will be sent out. The default value is 4 seconds. Use # as Dial Key Allows users to configure the "#" key as the "Send" key. If set to "Yes", the "#" key will immediately dial out the input digits. In this case, this key is essentially equivalent to the "Send" key. If set to "No", the "#" key is included as part of the dialing string. DND Call Feature On Configures DND feature code to turn on DND. DND Call Feature Off Configures DND feature code to turn off DND.  SETTINGS PAGE DEFINITIONS Table 13: Settings Page Definitions
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 47 of 75                                   Settings -> General Settings Local RTP Port This parameter defines the local RTP port used to listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP; channel 1 will use port_value+2 for RTP. Local RTP  port  ranges  from  1024  to  65400  and  must  be  even.  The  default value is 5004. Use Random Port When set to "Yes", this parameter will force random generation of both the  local  SIP  and  RTP  ports.  This  is  usually  necessary  when multiple phones are behind the same full cone NAT. The default setting is "Yes" (This parameter must be set to "No" for Direct IP Calling to work). Keep-alive Interval Specifies  how  often  the  phone  sends  a  blank  UDP  packet  to  the  SIP server in order to keep the "ping hole" on the NAT router to open. The default setting is 20 seconds. Use NAT IP The NAT IP address used in SIP/SDP messages. This field is blank at the default settings. It should ONLY be used if it's required by your ITSP. STUN Server The IP address or Domain name of the STUN server. STUN resolution results  are  displayed  in  the  STATUS  page  of  the  Web  GUI.  Only non-symmetric NAT routers work with STUN. Public Mode Configures  to  turn  on/off  public  mode  for  hot  desking  feature  on  the phone. If set to "Yes", users would need fill in the SIP Server address for account 1 as  well. Then reboot the phone. When the phone boots up, users will need enter SIP User ID and Password on the LCD to login and use the phone.  Note: When the phone is in public mode login screen, press CONF button will have the IP address of the phone displayed. Settings -> Call Features Off-hook Auto Dial Configures a User ID/extension to dial automatically when the phone is off  hook.  The  phone  will  use  the  first  account  to  dial  out.  The  default setting is "No". Off-hook Timeout If  configured,  when  the  phone  is  on  hook,  it  will  go  off  hook  after  the timeout (in seconds). The default value is 30 seconds. Intercom User ID Configures the intercom extension number for account 1 to dial out. This User ID is mapped to the INTERCOM button on the phone. Disable Call Waiting Disables the call waiting feature. The default setting is "No". Disable Call Waiting Tone Disables the call waiting tone when call waiting is on. The default setting
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 48 of 75                                   is "No". Disable Direct IP Call Disables Direct IP Call. The default setting is "No". Use Quick IP Call mode When  set  to  "Yes",  users  can  dial  an  IP  address  under  the  same LAN/VPN segment by entering the last octet in the IP address. To dial quick  IP  call,  off  hook  the  phone  and  dial  #XXX  (X  is  0-9  and  XXX <=255),  phone  will  make  direct  IP  call  to  aaa.bbb.ccc.XXX  where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK). No SIP server is required to make quick IP call. The default setting is "No". Disable Conference Disables the Conference function. The default setting is "No". Disable in-call DTMF Display When it's set to "Yes", the DTMF digits entered during the call will not display. The default setting is "No". Enable sending DTMF via Speed Dial Enables Multi Purpose Key to send DTMF during the call. The  default setting is "No". Disable DND Button If set to "Yes", the DND button will not set the phone to DND. The default setting is "No". Enable Idle Mute If this feature is enabled, MUTE key will take effect in idle state and future incoming call will be answered with mute. Disable Transfer Disables the Transfer function. The default setting is "No". In-call dial number on pressing transfer key Configures  the  number  for  the  phone  to  dial  as  DTMF  during  the  call using TRAN button. Auto-Attended Transfer If set to "Yes", the phone will use attended transfer by default. The default setting is "No". Do Not Escape # as %23 in SIP URI Specifies whether to replace # by %23 or not for some special situations. The default setting is "No". Click-To-Dial Feature Enables Click-To-Dial feature. The default setting is "Disabled". Call History Flash Writing: Write Timeout Defines the interval (in seconds) to save the call history to phone's flash. The default value is 300 seconds. Call History Flash Writing: Max Unsaved Log Defines the number of unsaved logs before written to phone's flash. The default value is 200 entries. Settings -> Multicast Paging Paging Barge During active call if incoming multicast page is higher than this value, the call will be held and multicast page will be played. Paging Priority Active If enabled, during a multicast page if another multicast page is received with higher priority the one the one will be played instead. Multicast Paging Codec The codec for sending multicast pages.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 49 of 75                                   Multicast Listening Specify the multicast listening addresses.   Settings -> Ring Tone Call Progresses Tones: System Ring Tone Dial Tone Message Waiting Ring Back Tone Call-Waiting Tone Busy Tone Reorder Tone Configures  ring  or  tone  frequencies  based  on  parameters  from  local telecom.  The  default  value  is  North  American  standard.  Frequencies should  be  configured  with  known  values  to  avoid  uncomfortable  high pitch sounds.  Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];   (Frequencies are in Hz and cadence on and off are in 10ms)   ON is the period of ringing (“On time” in „ms‟) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Call Waiting Tone Gain Configures the call waiting tone gain to adjust call waiting tone volume. The default setting is "Low". Settings -> Audio Control Headset Key Mode When headset is connected to the phone, users could use the HEADSET button in "Default Mode" or "Toggle Headset/Speaker".    Default Mode:   When the phone is in idle, press HEADSET button to off hook the phone and make calls by using headset. Headset icon will display on the screen in dialing/talking status.   When there is an incoming call, press HEADSET button to pick up the call using headset.   When  there  is  an  active  call  using  headset,  press  HEADSET button to hang up the call.   When  Speaker/Handset  is  being  used  in  dialing/talking  status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode.    Toggle Headst/Speaker:   When the phone is in idle, press HEADSET button to switch to Headset mode. The headset icon will display on the left side of the screen. In this mode, if pressing Speaker button or Line key to off hook the phone, headset will be used.   When there is an active call, press HEADSET button to toggle between Headset and Speaker.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 50 of 75                                   Always Ring Speaker Configures to enable or disable the speaker to ring when headset is used on "Toggle Headset/Speaker" mode. If set to "Yes", when the phone is in Headset "Toggle Headset/Speaker" mode, both headset and speaker will ring on incoming call. The default setting is "No". Headset TX gain Configures the transmission gain of the headset. The default value is 0dB. Headset RX gain Configures the receiving gain of the headset. The default value is 0dB. Handset TX gain Configures the transmission gain of the handset. The default value is 0 dB. Settings -> LCD Display Backlight Brightness: Active Configures the LCD brightness when the phone is active. Valid range is 10 to 100 where 100 is the brightest. Default value is 70. Backlight Brightness: Idle Configures the LCD brightness when the phone is idle. Valid range is 10 to 100 where 0 is off and 100 is the brightest. Default value is 30. Disable Missed Call Backlight Configures the backlight to be on or off when there is missed call. Settings -> Date and Time NTP Server Defines the URL or IP address of the NTP server. The phone may obtain the date and time from the server. Allow DHCP Option 42 Override NTP Server Defines  whether  DHCP  Option  42  should  override  NTP  server  or  not. When enabled, DHCP Option 42 will override the NTP server if it's set up on the LAN. The default setting is "Yes". Time Zone Configures the date/time used on the phone according to the specified time zone. Self-Defined Time Zone This parameter allows the users to define their own time zone.   The syntax is: std offset dst [offset], start [/time], end [/time]   Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0    MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time. If it is positive (+) if the local time  zone  is  west  of  the  Prime  Meridian  (A.K.A:  International  or Greenwich Meridian) and negative (-) if it is east.   M4.1.0,M11.1.0   The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)   The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…)   The  3rd  number  indicates  weekday:  0,1,2,..,6(  for  Sun,  Mon,
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 51 of 75                                   Tues, ... ,Sat)   Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Date Display Format Configures the date display format on the LCD. The following formats are supported:   yyyy-mm-dd: 2012-07-02  mm-dd-yyyy: 07-02-2012  dd-mm-yyyy: 02-07-2012   dddd, MMMM dd: Friday, October 12   MMMM dd, dddd: October 12, Friday Time Display Format Configures the time display in 12-hour or 24-hour format on the LCD. The default setting is in 12-hour format. Settings -> Web Service Enable Weather Update Configures  to  enable  or  disable  weather  update  on  the  phone.  The default setting is "Yes". If set to "No", the weather information screen will not show. City Code Configures  weather  city  code  for  the  phone  to  look  up  the  weather information.  The  default  setting  is  "Automatic"  and  the  weather information  will  be  obtained  based  on  the  IP  location  of  the  phone  if available.  Otherwise,  specify  the  self-defined  city  code.  For  example, USCA0638 is the city code for Los Angeles, CA, United States. Update Interval Specifies the weather update interval (in minutes). The default value is 15 minutes. Degree Unit Specifies the degree unit for the  weather information  to display on the phone. Enable Stock Update Configures to enable or disable stock update on the phone. The default setting is "Yes". If set to "No", the stock information screen will not show. Stock Code Configures  stock  code  for  the  phone  to  look  up  and  display  the  stock information. Enable Currency Update Configures  to  enable  or  disable  currency  update  on  the  phone.  The default setting is "Yes". If set to "No", the currency information screen will not show. Currency Code Configures  currency  code  for  the  phone  to  look  up  and  display  the currency information. Settings -> XML Applications Server Path Configures the server  path to  download the  idle screen XML file. This field could be IP address or URL, with up to 256 characters.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 52 of 75                                   Softkey Label Specifies the soft key name displayed on the idle screen for the users to enter XML application. Settings -> Programmable Keys Line Key    X Assigns a function to the corresponding line key. The key mode options are:   Line Regular line key to open up a line and switch line. The Value field can be left blank.   Shared Line Share line for Shared Line Appearance feature. Select the Account registered as Shared line for the line key. The Value field can be left blank.   Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed.   Busy Lamp Field (BLF) Select the  Account to monitor  the  BLF status.  Enter the extension number in the Value field to be monitored.   Presence Watcher   This option has to be supported by a presence server and it is tied to the "Do Not Disturb" status of the phone's extension.   Eventlist BLF   This  option  is  similar  to  the  BLF  option  but  in  this  case  the  PBX collects  the  information  from  the  phones  and  sends  it  out  in  one single notify message. PBX server has to support this feature.   Speed Dial via active account Similar  to  Speed  Dial  but  it  will  dial  based  on  the  current  active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2.   Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. "Enable MPK Sending DTMF" has to be set to "Yes" first.   Voice Mail Select Account and enter the Voice Mail access number in the Value field.   Call Return The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 53 of 75                                   last answered call.   Transfer Select  Account,  and  enter  the  number  in  the  Value  field  to  be transferred (blind transfer) during the call.   Call Park Select Account, and enter the call park extension in the Value field to park/pick up the call.   Intercom Select Account, and enter the extension number in the Value field to do the intercom.   LDAP Search This  option  is  to  narrow  the  LDAP  search  scope.  Enter  the  LDAP search base in the Name field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in  LDAP  configuration  will  be  used  if  the  Name  field  is  left  blank. Enter the LDAP Name/Number filter in the Value field. LDAP search does not support entering Non-ASCII characters     Multicast Paging Select  Account,  and  enter  the  IP  address  with  port  number  in  the Value field where the multicast paging will be sent to.   Record Select Account, and enter the extension number for recording. Multi-Purpose Key  Assigns  a  function  to  the  corresponding  Multi  Purpose  Key.  The  key mode options are:   Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed.   BLF (Busy Lamp Field)   This  option  has  to  be  supported  on  the  PBX  and  it  indicates  the status of the extension. The three  possible states are idle (green), busy (red), ringing (blinking red).   Presence Watcher   This option has to be supported by a presence server and it is tied to the "Do Not Disturb" status of the phone's extension.   Eventlist BLF   This  option  is  similar  to  the  BLF  option  but  in  this  case  the  PBX collects  the  information  from  the  phones  and  sends  it  out  in  one single notify message. PBX server has to support this feature.   Speed Dial via active account
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 54 of 75                                   Similar  to  Speed  Dial  but  it  will  dial  based  on  the  current  active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2.   Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. "Enable MPK Sending DTMF" has to be set to "Yes" first.   Voice Mail Select Account and enter the Voice Mail access number in the Value field.   Call Return The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call.   Transfer Select  Account,  and  enter  the  number  in  the  Value  field  to  be transferred (blind transfer) during the call.   Call Park Select Account, and enter the call park extension in the Value field to park/pick up the call.   Intercom Select Account, and enter the extension number in the Value field to do the intercom.   LDAP Search This  option  is  to  narrow  the  LDAP  search  scope.  Enter  the  LDAP search base in the Name field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in  LDAP  configuration  will  be  used  if  the  Name  field  is  left  blank. Enter the LDAP Name/Number filter in the Value field.   Multicast Paging Select  Account,  and  enter  the  IP  address  with  port  number  in  the Value field where the multicast paging will be sent to.   Record Select Account, and enter the extension number for recording.  NETWORK PAGE DEFINITIONS Table 14: Network Page Definitions Network -> Basic Settings
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 55 of 75                                   Internet Protocol Selects Prefer IPv4 or Prefer IPv6. IPv4 Address Type Allows  users  to  configure  the  appropriate  network  settings  on  the  phone  to obtain IPv4 address. Users could select "DHCP", "Static IP" or "PPPoE". By default, it is set to "DHCP". DHCP Host name (Option 12) Specifies the name of the client. This field is optional but may be required by some Internet Service Providers.   DHCP Vendor Class ID   (Option 60) Used by clients and servers to exchange vendor class ID. PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. IPv4 Address Enter the IP address when static IP is used. Subnet Mask Enter the Subnet Mask when static IP is used for IPv4. Gateway Enter the Default Gateway when static IP is used for IPv4. DNS Server 1 Enter the DNS Server 1 when static IP is used for IPv4. DNS Server 2 Enter the DNS Server 2 when static IP is used for IPv4. Preferred DNS Server Enter the Preferred DNS Server for IPv4. IPv6 Address Type Allows  users  to  configure  the  appropriate  network  settings  on  the  phone  to obtain  IPv6  address.  Users  could  select  "Auto-configured"  or  "Statically configured" for the IPv6 address type. Static IPv6 Address Enter the static IPv6 address when Full Static is used in "Statically configured" IPv6 address type. IPv6 Prefix Length Enter the IPv6 prefix length when Full Static is used in "Statically configured" IPv6 address type. IPv6 Prefix Enter  the  IPv6  Prefix  (64  bits)  when  Prefix  Static  is  used  in  "Statically configured" IPv6 address type. DNS Server 1 Enter the DNS Server 1 for IPv6. DNS Server 2 Enter the DNS Server 2 for IPv6. Preferred DNS server Enter the Preferred DNS Server for IPv6. Network -> Advanced Settings 802.1X mode Allows  the  user  to  enable/disable  802.1X  mode  on  the  phone.  The  default value  is  disabled.  To  enable  802.1X  mode,  this  field  should  be  set  to EAP-MD5. 802.1X Identity Enter the Identity for the 802.1X mode. MD5 Password Enter the MD5 Password for the 802.1X mode.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 56 of 75                                   802.1X CA Certificate Upload  802.1X  CA  certificate  to  the  phone;  or  delete  existed  802.1X  CA certificate from the phone. 802.1X Client Certificate Upload 802.1X Client certificate to the phone; or delete existed 802.1X Client certificate from the phone. HTTP Proxy Specifies the HTTP proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination. HTTPS Proxy Specifies the HTTPS proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination. Layer 3 QoS Defines the  Layer 3 QoS  parameter.  This value is used for IP Precedence, Diff-Serv or MPLS. The default value is 12. Layer 2 QoS 802.1Q/VLAN Tag Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0. Layer 2 QoS 802.1p Priority Value Assigns the priority value of the Layer2 QoS packets. The default value is 0. PC Port Mode Configures the PC port mode. When set to "Mirrored", the traffic in the LAN port  will  go  through  PC  port  as  well  and  packets  can  be  captured  by connecting a PC to the PC port. The default setting is "Enable". Enable LLDP Control the LLDP(Link Layer Discovery Protocol) service.  MAINTENANCE PAGE DEFINITIONS Table 15: Maitainance Page Definitions Maintenance -> Web Access End User Password Set new password for web GUI access as User. This field is case sensitive. Confirm Password Enter the new User password again to confirm. Current Admin Password The current admin password is required for setting a new admin password. Admin Password Set new password for web GUI access as Admin. This field is case sensitive. Confirm Password Enter the new Admin password again to confirm. Maintenance -> Upgrade and Provisioning Firmware Upgrade and Provisioning Specifies how firmware upgrading and provisioning request to be sent: Always Check  for  New  Firmware,  Check  New  Firmware  only  when  F/W  pre/suffix changes, Always Skip the Firmware Check. XML Config File Password The password for encrypting the XML configuration file using OpenSSL. This is required for the phone to decrypt the encrypted XML configuration file. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 57 of 75                                   HTTP/HTTPS Password The password for the HTTP/HTTPS server. Upgrade Via Allows users to choose the firmware upgrade method: TFTP, HTTP or HTTPS. Firmware Server Path Defines the server path for the firmware server. It could be different from the configuration server for provisioning. Config Server Path Defines the server path for provisioning. It could be different from the firmware server for upgrading. Firmware File Prefix This field enables user to store different versions of firmware files in one single directory on the firmware server. If configured, only the firmware file with the matching prefix will be downloaded. Firmware File Postfix This field enables user to store different versions of firmware files in one single directory on the firmware server. If configured, only the firmware file with the matching postfix will be downloaded. Config File Prefix This  field  enables  user  to  store  different  configuration  files  in  one  single directory on the configuration server. If configured, only the configuration file with the matching prefix will be downloaded. Config File Postfix This  field  enables  user  to  store  different  configuration  files  in  one  single directory on the configuration server. If configured, only the configuration file with the matching postfix will be downloaded. Allow DHCP Option 43 and Option 66 Override Server If DHCP option 43 or 66 is enabled on the LAN side, the TFTP server can be redirected. The default setting is "Yes". Allow DHCP Option 120 to override SIP Server Enables DHCP Option 120 from local server to override the SIP Server on the phone. The default setting is "No". 3CX Auto Provision Phone will multicast SUBSCRIBE for provision if this feature is endabled. Automatic Upgrade Enables automatic upgrade and provisioning. The default setting is "No". Hour of the Day (0-23) Defines  the  hour  of  the  day  to  check  the  HTTP/TFTP  server  for  firmware upgrades or configuration files changes. The default value is 1. Day of the Week (0-6) Defines  the  day  of  the  week  to  check  HTTP/TFTP  server  for  firmware upgrades or configuration files changes. The default value is 1. Authenticate Conf File Authenticates configuration file before acceptance. The default setting is "No". Maintenance -> Syslog Syslog Server The URL or IP address of the syslog server for the phone to send syslog to. Syslog Level Selects the level of logging for syslog. The default setting is "None". There are 4 levels: DEBUG, INFO, WARNING AND ERROR. Syslog messages are sent based on the following events:     product model/version on boot up (INFO level);
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 58 of 75                                     NAT related info (INFO level);   sent or received SIP message (DEBUG level);     SIP message summary (INFO level);   inbound and outbound calls (INFO level);   registration status change (INFO level);  negotiated codec (INFO level);   Ethernet link up (INFO level);   SLIC chip exception (WARNING and ERROR levels);   memory exception (ERROR level). Send SIP Log Configures whether the SIP log will be included in the syslog messages. The default setting is "No". Auto Recover From Abnormal If set to “Yes”, the phone will automatically recover when running abnormal. Maintenance -> Language Display Language Selects display language on the phone. Language File Postfix Specifies the language file postfix for downloaded language. Maintenance -> TR-069 Enable TR-069 Enables TR-069. The default setting is "No". ACS URL URL for TR-069 Auto Configuration Servers (ACS). TR-069 Username ACS username for TR-069. TR-069 Password ACS password for TR-069. Periodic Inform Enable Enables periodic inform. If set to "Yes", device will send inform packets to the ACS. The default setting is "No". Periodic Inform Interval Sets up the periodic inform interval to send the inform packets to the ACS. Connection Request Username The user name for the ACS to connect to the phone. Connection Request Password The password for the ACS to connect to the phone. Connection Request Port The port for the ACS to connect to the phone. CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL. CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL. Maintenance -> Security Configuration via Keypad Menu Configures the access control for the users to configure from keypad Menu. There are three different options:  Unrestricted. All the options can be accessed in keypad Menu.  Basic  settings  only.  The  CONFIG  option  will  not  display  for  users  to
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 59 of 75                                   access in keypad Menu.  Constraint  Mode.  CONFIG,  FACTORY  FUNCTIONS  and  NETWORK options will not display for users to access in keypad menu. Enable STAR key Keypad locking If set to "Yes", the keypad can be locked by pressing and holding the STAR * key for about 4 seconds. A lock icon will show indicating the keypad is locked. The default setting is "Yes".  Note: When the keypad is locked, users would need press and hold the STAR * key for about 4 seconds again and then enter the password to unlock it. Password to lock/unlock Configures the password to lock/unlock the keypad.   SSL TLS Certificate SSL Certificate used for SIP Transport in TLS/TCP. SSL TLS Private Key SSL Private key used for SIP Transport in TLS/TCP. SSL TLS Private Key Password SSL Private key password used for SIP Transport in TLS/TCP. Download Device Configuration Click to download the device configuration file in .txt format. Web Access Mode Sets the protocol for web interface. Disable SSH Disables SSH access. Web/Keypad/Restrict mode Lockout Duration Specifies the time in minutes that the web or LCD login interface will be locked out to user  after  five  login  failures.  This  lockout time  is  used  for  web  login, STAR  keypad  unlock  and  LCD  restrict  mode  admin  login.  Range  is  0-60 minutes.  PHONEBOOK PAGE DEFINITIONS Table 16: Phonebook Page Definitions Phonebook -> Contacts Add Contact Specifies  Contact‟s  First  Name,  Last  Name,  Phone  Number,  Accounts  and Groups to add one new contact in phonebook.   Edit Contact Edits selected contact. Phonebook -> Group Management Add Group Specifies Group‟s name to add new group.   Edit Group Edits selected group. Phonebook -> Phonebook Management Enable Phonebook XML Configures  to  enable  phonebook  XML  download.  Users  could  select
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 60 of 75                                   Download HTTP/HTTPS/TFTP  to  download  the  phonebook  file.  The  default  setting  is "Disabled".   Phonebook XML Server Path Configures the server path to download the phonebook XML. This field could be IP address or URL, with up to 256 characters. Phonebook Download Interval Configures the phonebook download interval (in minutes). If it's set to 0, the automatic download will be disabled. The default value is 0. The valid range is 5 to 720 minutes. Remove Manually-edited Entries on Download If  set  to  "Yes",  when  XML  phonebook  is  downloaded,  the  entries  added manually will be automatically removed. The default setting is "Yes". Download XML Phonebook Click on "Download" to download the XML phonebook file to local PC. Upload XML Phonebook Click on "Upload" to upload local XML phonebook file to the phone. Phonebook Key Function Control the behavior of phonebook key. There are four options: Default, LDAP Search, Local Phonebook, Local Group. Phonebook -> LDAP Server Address Configures the IP address or DNS name of the LDAP server. Port Configures the LDAP server port. Base Configures the LDAP search base. This is the location in the directory where the search is requested to begin.   Example:   dc=grandstream, dc=com   ou=Boston, dc=grandstream, dc=com   User Name Configures  the  bind  "Username"  for  querying  LDAP  servers.  Some  LDAP servers allow anonymous binds in which case the setting can be left blank. Password Configures the bind "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. LDAP Number Filter Configures the filter used for number lookups.   Examples: (|(telephoneNumber=%)(Mobile=%)  returns  all  records  which  has  the "telephoneNumber" or "Mobile" field starting with the entered prefix;  (&(telephoneNumber=%)  (cn=*))  returns  all  the  records  with  the "telephoneNumber" field starting with the entered prefix and "cn" field set. LDAP Name Filter Configures the filter used for name lookups.   Examples:   (|(cn=%)(sn=%))  returns  all  records  which  has  the "cn" or  "sn"  field starting with the entered prefix;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 61 of 75                                    (!(sn=%)) returns all the records which do not have the "sn" field starting with the entered prefix;  (&(cn=%)  (telephoneNumber=*))  returns  all  the  records  with  the  "cn"  field starting with the entered prefix and "telephoneNumber" field set. LDAP Version Selects  the  protocol  version  for  the  phone  to  send  the  bind  requests.  The default setting is "Version 3". LDAP Name Attributes Specify the "name" attributes of each record which are returned in the LDAP search result. This field allows the users to configure multiple space separated name attributes. Example: gn   cn sn description LDAP Number Attributes Specifies  the  "number"  attributes  of  each  record  which  are  returned  in  the LDAP  search  result. This  field  allows  the  users  to  configure multiple  space separated number attributes. Example: telephoneNumber   telephoneNumber Mobile  LDAP Display Name Configures the entry information to be shown on phone's LCD. Up to 3 fields can be displayed. Example:   %cn %sn %telephoneNumber  Max. Hits Specifies the maximum number of results to be returned by the LDAP server. If set to 0, server will return all search results. The default setting is 50. Search Timeout Specifies the interval (in seconds) for the server to process the request and client waits for server to return. The default setting is 30 seconds.   Sort Results Specifies whether the searching result is sorted or not. The default setting is "No". LDAP Lookup Configures  to  enable  LDAP  number  searching  when  dialing  and  receiving calls. Lookup Display Name Configures the display name when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes. Example: gn   cn sn description Phonebook -> Broadsoft
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 62 of 75                                   Name Specifies phonebook name..   Server Configures the Broadsoft phonebook server. Port Configures the Broadsoft phonebook port. Username Specifies the username for phonebook access. Password Specifies the password for phonebook access. Type Selects  the  Broadsoft  phonebook  type  from  Group  Directory,  Personal Directory,  Enterprise  Directory,  Missed  Call  Log,  Placed  Call  Log  and Received Call Log.  NAT SETTINGS  If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario:   STUN Server Under Settings->General Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank.   Use Random Ports It is under Settings->General Settings. This setting depends on your network settings. When set to "Yes", it will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple GXPs are behind the same NAT. If using a Public IP address, set this parameter to "No".   NAT Traversal It is under Accounts X->Network Settings. Default setting is "No". Enable the device to use NAT traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too) or other option according to the network setting.  WEATHER UPDATE  To  customize  GXP2160  to  display  weather  information  for  the  preferred  city,  users  could  go  to  web GUI->Settings->Web Service page and enter the city code in the following options:
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 63 of 75                                    Figure 4: Web Service  By default the  City  Code  is set to "Automatic",  which allows the phone  to  obtain  weather  information based on the IP location detected. To use "Self-Defined City Code" option, please follow the steps below to obtain the correct city code:    In a web browser, go to www.weather.com;   Enter the city name in the search field. For example, Boston, MA. And click on "SEARCH";   The searching result will show in a new window with URL in the browser's address bar. For example, http://www.weather.com/weather/today/Boston+MA+USMA0046:1:US     In the above link, USMA0046 is the city code to be filled in "Self-Defined City Code" option.  Users  could  then  further  configure  the  "Update  Interval"  and  "Degree  Unit"  for  weather  information display.  PUBLIC MODE  The GXP2160 supports hot desking using public mode. Under public mode, users could login the phone with the SIP account User ID and password. Please follow the steps below to configure the phone for public mode:
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 64 of 75                                     Fill up the SIP server address for account 1 first;   Under  Web  GUI->Settings->General  Settings,  set  "Public  Mode"  option  to  "Yes".  Click  "Save  and Apply" and reboot the phone;  When the  phone  boots  up,  SIP  User  ID  and  Password  to  register  to  the  configured  SIP  server  in account 1 will be required. Enter the correct account information to log in to the phone. When entering the account information, press softkey "123"/"abc" to toggle input method;   In login page, pressing CONF button on the phone will show phone's IP address;   After using the phone, go to LCD MENU->LogOut to log off the public mode.  EDITING CONTACTS AND CLICK-TO-DIAL  From GXP2160 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature  on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook). Here users could add new contact, edit selected contact, or dial the contact/number.  Before  using  the  Click-To-Dial  feature,  make  sure  the  option  "Click-To-Dial  Feature"  under  web GUI->Settings->Call Features is turned on. By default it's disabled and the dialing icon in web GUI is in grey  . When clicking on the   icon on the top menu of the Web GUI, a new dialing window will show for you to enter the number. Once Dial is clicked, the phone will go off hook and dial out the number from selected account. Please see Figure 4 and Figure 5 in the following pages for more details.  Additionally, users could directly send the command for the phone to dial out by specifying the following URL in PC's web browser, or in the field as required in other call modules.  http://ip_address/cgi-bin/api-make_call?phonenumber=1234&account=0&password=admin  In the above link, replace the fields with   ip_address:                  Phone's IP Address.  phonenumber=1234:     The number for the phone to dial out  account=0:
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 65 of 75                                   The account index for the phone to make call. The index is 0 for account 1, 1 for account 2, 2 for account 3, and etc.  password=admin:      The admin login password of phone's Web GUI.          Figure 5: Web GUI - Phonebook->Contacts    Figure 6: Click-to-Dial   SAVING THE CONFIGURATION CHANGES  Add contacts. Edit contact. Click to call this   contact from the phone. Click to dial from available lines.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 66 of 75                                   After  users  makes  changes  to  the  configuration,  press  the  "Save"  button  will  save  but  not  apply  the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply" button. We recommend rebooting or  powering cycle the  phone after  applying all the changes.   REBOOTING FROM REMOTE LOCATIONS  Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 67 of 75                                    CONNECTING TO DEVICES The GXP2160 supports the connections to EHS headset (Plantronics), USB and Bluetooth devices. User can connect the GXP2160 to transfer files from/to the GXP2160 using a USB connection or Bluetooth.   BLUETOOTH   Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. On GXP2160, users could use Bluetooth to transfer files, share contact information with other Bluetooth portable devices, or use Bluetooth headset for making calls as well as listening to media (music or other audio output) from the GXP2160.  To connect to a Bluetooth device, turn on GXP2160‟s Bluetooth radio first. The first time when using a new Bluetooth device with the GXP2160, "pair" the device with the phone so that both devices know how to connect  securely  to  each  other.  After  that,  users  could  simply  connect  to  a  paired  device.  Turn  off Bluetooth if it's not used.  Bluetooth related settings are under GXP2160's LCD menu->System->Bluetooth Settings.    TURNING BLUETOOTH ON OR OFF  1.  Go to GXP2160's LCD menu->System->Bluetooth Settings; 2.  Highlight Power option by pressing Up/Down arrow key; 3.  When the Power option is highlighted, pressing menu round button to turn on/off Bluetooth.  PAIRING GXP2160 WITH A BLUETOOTH DEVICE  Before connecting GXP2160 with other Bluetooth device, users must pair them first. They will stay paired afterwards unless they are unpaired.  1.  Go to GXP2160's LCD menu->System->Bluetooth Settings;   2.  Enter Start Scan option; 3.  The GXP2160 scans and displays the IDs of all available Bluetooth devices in range. If the device you
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 68 of 75                                   would like to pair with does not show up in the list, ensure that the other device is turned on and set to be discoverable. If need, user could press “Rescan” soft key to restart the scan; 4.  The  discovered  device  will  show  in  the  scan  result  list  with  device ID.  If  it's  unpaired,  it  will show "Unpaired" behind the device ID. Select the device ID, and press “Pair” soft key to pair them. Then a “Pincode Input” window will prompt up. User may enter the Pin code, and press “OK” soft key to start pairing.    CONNECTING TO A BLUETOOTH DEVICE  After successfully paired, the GXP2160 will show "Paired but not connected" under the Bluetooth device ID in the scan list. Tap on it to connect. For example, after successfully connecting a Bluetooth headset, the GXP2160 will show "Connected to phone and media audio".  Once  it's  connected,  users  could  also  press  and  hold  on  to  the  Bluetooth  device  ID,  then  options Disconnect, Disconnect & unpair, and Options will show. Tap on Options, users could select different profiles for the connected devices (e.g., for Bluetooth headset, users could check or uncheck connect to phone audio, connect to media audio).  SENDING AND RECEIVING FILES VIA BLUETOOTH  After pairing successful, users could use GXP2160 to share pictures, contact information and other data between  Bluetooth  devices.  When  there  is  a  file  coming  from  other  Bluetooth  devices,  GXP2160  will display  notification  "Bluetooth  share:  File  transfer".  Tap  on  "Accept"  to  receive  the  file.  Once  the  file transferring is done, users could slide the top status bar down and tap on the received file to open it. Or users could access all the received files via Bluetooth from File Manager->user_data->bluetooth.  DISCONNECTING A BLUETOOTH DEVICE  1.  In the  Bluetooth  settings,  tap and  hold  on  the  Bluetooth device  ID  you  want  to  disconnect  for  2-4 seconds; 2.  In the prompted message, touch Disconnect.  Users could also press and hold on to the Bluetooth device ID, then options Disconnect, Disconnect & unpair, and Options will show.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 69 of 75                                   UNPAIRING A BLUETOOTH DEVICE  1.  In the Bluetooth settings, tap and hold on the Bluetooth device ID you want to unpair for 2-4 seconds; 2.  In the prompted message, touch Unpair.  Or,  once  the  device  is  disconnected,  users  could  press  and  hold  on  to  the  Bluetooth  device  ID,  then options connect, unpair will show EHS HEADSET  The  GXP2160  supports  normal  RJ11 headset  and  Plantronics  EHS  headset.  To  use  Plantronics  EHS headset,  go  to  the  GXP2160  web  GUI->Maintenance->Device  Manager:  Headset  Type.  Select "Plantronics EHS" and reboot the phone to take effect.  1.  Connect EHS Headset (Plantronics) to GXP2160. Insert headset connector into the RJ11 headset port on the back of GXP2160; 2.  To use headset mode, press headset button    on the GXP2160. A headset icon    will show on the GXP2160 status bar. There are two different headset mode for users to select from web GUI-> Maintenance->Device  Manager:  Headset  Key  Mode.  After  selecting  the  desired  mode,  save  the change and reboot the phone to take effect. Please refer to section GXP2160 Web GUI Settings for the key mode details. USB  The GXP2160 supports USB connection for mouse, keyboard, USB storage devices and USB camera. To use USB mouse or keyboard, simply plug it into the USB port on the back of the GXP2160 and it will be ready to use.    To connect and access USB storage device:  1.  Insert USB storage device into USB port at the back of the GXP2160; 2.  It will take a few seconds for the GXP2160 to prepare the connection. Then the USB storage icon will show on the status bar; 3.  To  access  USB  storage,  go  to  GXP2160  MENU->File  Manager->usb.  Tap  on  it  to  access  and manage your data.  To connect and use USB camera:  1.  Insert USB camera into USB port at the back of the GXP2160;
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 70 of 75                                   2.  It will take a few seconds for the GXP2160 to prepare the connection. 3.  To check the connection and compatibility of the USB camera with the GXP2160, go to GS Market and download Camera.apk. Run Camera.apk with the USB camera plugged in to check the image from the camera. 4.  If the USB camera is compatible after step 3, users could then start using it for SIP video call.   UPGRADING AND PROVISIONING  The  GXP2160  can  be  upgraded  via  TFTP/HTTP/HTTPS  by  configuring  the  URL/IP  Address  for  the TFTP/HTTP/HTTPS  server  and  selecting  a  download  method.  Configure  a  valid  URL  for  TFTP  or HTTP/HTTPS; the server name can be FQDN or IP address.  Examples of valid URLs: firmware.grandstream.com fw.ipvideotalk.com/gs  There are two ways to setup a software upgrade server: The LCD Keypad Menu or the Web Configuration Interface.  UPGRADE VIA KEYPAD MENU  Follow the steps below to configure the upgrade server path via phone's keypad menu:    Press MENU button and navigate using Up/Down arrow to select System;   In the System options, select Upgrade;   Enter the firmware server path and select upgrade method. The server path could be in IP address format or FQDN format;   Select Start Provision option, and press the "Select" soft key.     A  warning  window  will  be  prompt  for  provision  confirmation.  Press  “YES”  soft  key  to  start upgrading/provisioning immediately.    When  upgrading  starts, the  screen  will  show  upgrading  progress.  When  done  you  will  see  the  phone restarts again. Please do not interrupt or power cycle the phone when the upgrading process is on.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 71 of 75                                   UPGRAGE VIA WEB GUI  Open a web browser on PC and enter the IP address of the phone. Then, login with the administrator username and password. Go to Maintenance->Upgrade and Provisioning page, enter the IP address or the FQDN  for the upgrade server  in "Firmware Server Path" field  and choose to upgrade  via TFTP or HTTP/HTTPS. Update the change by clicking the "Save and Apply" button. Then "Reboot" or power cycle the phone to update the new firmware.  When upgrading  starts, the  screen  will  show  upgrading  progress.  When  done  you  will  see  the  phone restart again. Please do not interrupt or power cycle the phone when the upgrading process is on.  Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We recommend completing firmware upgrades in a controlled LAN environment whenever possible.  NO LOCAL TFTP/HTTP SERVERS  For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via this server. Please refer to the webpage:   http://www.grandstream.com/support/firmware  Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free windows version TFTP server is available for download from : http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net/.    Instructions for local firmware upgrade via TFTP: 1.  Unzip the firmware files and put all of them in the root directory of the TFTP server; 2.  Connect the PC running the TFTP server and the phone to the same LAN segment; 3.  Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade; 4. Start the TFTP server and configure the TFTP server in the phone‟s web configuration interface; 5. Configure the Firmware Server Path to the IP address of the PC; 6.  Update the changes and reboot the phone.  End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 72 of 75                                   CONFIGURATION FILE DOWNLOAD  Grandstream  SIP Devices  can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP or HTTP/HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The "Config Server Path" can be the same or different from the "Firmware Server Path".  A  configuration  parameter  is  associated  with  each  particular  field  in  the  web  configuration  page.  A parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric numbers. i.e., P2 is associated with the  "New Password" in the Web GUI->Maintenance->Web Access page->Admin Password. For a detailed parameter list, please refer to the corresponding firmware release configuration template.  When the GXP2160 boots up or reboots, it will issue a request to download a configuration XML file named "cfgxxxxxxxxxxxx.xml"  followed  by  a  file  named  "cfgxxxxxxxxxxxx",  where  "xxxxxxxxxxxx"  is  the  MAC address  of  the  phone,  i.e.,  "cfg000b820102ab.xml"  and  "cfg000b820102ab".  If  the  download  of "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file. The configuration file name should be in lower case letters.  For more details on XML provisioning, please refer to: http://www.grandstream.com/general/gs_provisioning_guide_public.pdf
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 73 of 75                                   RESTORE FACTORY DEFAULT SETTINGS    Warning:   Restoring  the  Factory  Default  Settings  will  delete  all  configuration  information  on  the  phone.  Please backup  or  print  all  the  settings  before  you  restore  to  the  factory  default  settings.  Grandstream  is  not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.   Please follow the instructions below to reset the phone:    Press MENU button to bring up the keypad configuration menu;   Select "Config" and enter;   Select "Factory Reset";   A warning window will pop out to make sure a reset is requested and confirmed;   Press the "OK" softkey to confirm and the phone will reboot. To cancel the Reset, press Cancel softkey instead.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 74 of 75                                   EXPERIENCING THE GXP2160  Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products.   We encourage you to browse our product related documentation, FAQs and User and Developer Forum for  answers  to  your  general  questions.   If  you  have  purchased  our  products  through  a  Grandstream Certified Partner or Reseller, please contact them directly for immediate support.    Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support. Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life.
  FIRMWARE VERSION 1.0.0.5   GXP2160 USER MANUAL     Page 75 of 75                                   This device and its antenna must not be located or operating in conjunction with any other antenna and transmitter This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.    NOTE:  The  manufacturer  is  not  responsible  for  any  radio  or  TV  interference  caused  by  unauthorized modifications  to  this  equipment.  Such  modifications  could  void  the  user‟s  authority  to  operate  the equipment.  NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.    These limits are designed to provide reasonable protection against harmful interference in a residential installation.    This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.    However, there is no guarantee that interference will not occur in a particular installation.    If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Changes or modifications not expressly approved by the party responsible for compliance could void the user‟s authority to operate the equipment.   Hereby,Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC

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