Grandstream Networks GXV3140 IP MULTIMEDIA PHONE User Manual GXV3140 usermanual fw1 0 1 18

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Grandstream Networks, Inc.
GXV3140
IP Multimedia Phone
Grandstream Networks, Inc.
GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Updated : 09/2009
GXV3140 User Manual
Index
WELCOME ..................................................................................................5
GXV3140 Overview ........................................................................................................................ 5
INSTALLATION ...........................................................................................6
EQUIPMENT PACKAGING ................................................................................................................... 6
SAFETY COMPLIANCES............................................................................................................... 6
WARRANTY ................................................................................................................................... 6
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE..................................................................... 7
WALL MOUNT ................................................................................................................................ 7
PHONE STAND .............................................................................................................................. 8
PRODUCT OVERVIEW ...............................................................................9
USING THE GXV3140 IP MULTIMEDIA PHONE...................................... 12
LCD ...................................................................................................................................................... 12
MULTIPLE SIP ACCOUNTS AND LINES ............................................................................................ 18
HANDSET, SPEAKER AND HEADSET MODE................................................................................... 19
MAKING A CALL 19
DURING CALLS .................................................................................................................................. 20
ANSWERING CALLS ................................................................................................................... 20
CALL HOLD/WAITING ................................................................................................................. 20
CALL TRANSFER ........................................................................................................................ 20
3-WAY CONFERENCE ................................................................................................................ 21
VOICEMAIL（MESSAGE WAITING INDICATION） ................................................................... 21
MUTE............................................................................................................................................ 21
CALL FEATURES ..................................................................................... 22
GXV3140 WEB CONFIGURATION INTERFACE...................................... 23
ACCESSING THE WEB CONFIGURATION PAGES .......................................................................... 23
DEFINITIONS ...................................................................................................................................... 24
STATUS PAGE DEFINTIONS ...................................................................................................... 24
Grandstream Networks, Inc.
GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Updated : 09/2009
ADVANCED SETTINGS PAGE DEFINITIONS ............................................................................ 25
MAINTENANCE PAGE DEFINITIONS......................................................................................... 28
SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................ 32
SAVING THE CONFIGURATION CHANGES...................................................................................... 39
REBOOTING FROM REMOTE LOCATIONS...................................................................................... 39
CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 39
LCD MENU AND FEATURES ................................................................... 40
PHONE BOOK FEATURES................................................................................................................. 40
CALL HISTORY ................................................................................................................................... 46
MESSAGES......................................................................................................................................... 47
SOCIAL NETWORKS .......................................................................................................................... 48
WEB BROWSER ................................................................................................................................. 50
MULTIMEDIA ....................................................................................................................................... 52
APPLICATIONS ................................................................................................................................... 60
SETTINGS ........................................................................................................................................... 64
PERSONALIZE.................................................................................................................................... 70
INFO..................................................................................................................................................... 74
SOFTWARE VERSION UPGRADE........................................................... 76
UPGRADE VIA KEYPAD MENU ......................................................................................................... 76
UPGRADE VIA WEB BROWSER CONFIGURATION PAGE.............................................................. 76
NO LOCAL TFTP SERVERS............................................................................................................... 76
CONFIGURATION FILE DOWNLOAD ................................................................................................ 77
RESTORE FACTORY DEFAULT SETTINGS............................................ 78
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU ..................................................... 78
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE .................................. 80
EXPERIENCING THE GXV3140 MULTIMEDIA PHONE .......................... 82
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GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Page 3 of 83
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TABLE OF FIGURES
GXV3140 USER MANUAL
Figure 1: Connecting GXV3140 .................................................................................................................... 7
Figure 2: Wall Mount for GXV3140 ............................................................................................................... 7
Figure 3: Phone Stand for GXV3140 ............................................................................................................ 8
Figure 4: Front, Side and Back View of GXV3140........................................................................................ 9
Figure 5：GXV3140 LCD Idle Screen ........................................................................................................ 12
Figure 6: LCD IDLE screen displaying RSS News feed and Stock ............................................................ 12
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast ................................................... 13
Figure 8：GXV3140 Keypad....................................................................................................................... 16
Figure 9: Web Browser Interface for GXV3140 .......................................................................................... 23
TABLE OF TABLES
GXV3140 USER MANUAL
Table 1: GXV3140 Connectors ..................................................................................................................... 7
Table 2: GXV Key features at a glance ......................................................................................................... 9
Table 3：GXV3140 Hardware Specification ............................................................................................... 10
Table 4：GXV3140 Technical Specifications .............................................................................................. 10
Table 5：LCD Icon Definition ...................................................................................................................... 13
Table 6：GXV3140 Keypad Definition ........................................................................................................ 16
Table 7: Call Features ................................................................................................................................. 22
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GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Page 4 of 83
Updated : 09/2009
WELCOME
Thank you for purchasing the Grandstream GXV3140 IP Multimedia Phone. The GXV3140 is designed for
the high-end enterprise market and is easy to use and configure. It supports a broad range of audio codecs
and H.26 codec. Based on the SIP standard, it is interoperable with 3rd party SIP platforms. The GXV3140
takes full advantage of VoIP technology to allow plug and play communication anywhere in the world.
This user manual will help you to understand how to configure and manage your GXV3140 IP Multimedia
phone. It will also show you how to fully utilize features such as quick installation, conference calling, and
direct IP calling.
GXV3140 Overview
The GXV3140 is a next generation SIP-based IP Multimedia phone that supports a selection of high quality
audio codecs and is compatible with the H.264 video codec. The GXV3140 supports high quality real-time
video transmission on a 4.3” TFT color LCD even when under low bandwidth conditions (32kbps-1Mbps).
The VGA camera’s lens is adjustable to allow high quality video conferencing.
The GXV3140 embodies a sleek and elegant industrial design. The advanced telephony and video
features, interoperability with third party SIP products and ease of use makes it an ideal IP Multimedia
product for both the enterprise and consumer markets alike.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
•
This document is subject to change without notice. The latest electronic version of this user manual is
available for download @
http://www.grandstream.com/support/gxv_series_phone/gxv3140/documents/gxv3140_usermanual_englis
h.pdf
•
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc.
GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Page 5 of 83
Updated : 09/2009
INSTALLATION
EQUIPMENT PACKAGING
The GXV3140 package should include:
1. One GXV3140 Phone Main Case
2. One Handset
3. One Phone Cord
4. One Universal Power Supply
5. One Ethernet Cable
6. One Phone Stand
7. One Headset Dongle
8. One Quick Start Guide
SAFETY COMPLIANCES
The GXV3140 phone complies with FCC/CE and various safety standards. The GXV power adapter is
compliant with the UL standard. Only use the universal power adapter provided with the GXV package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If you purchased your GXV from a reseller, please contact the company where you purchased your phone
for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not use a different power adapter as this may damage your phone. This type of
damage is not covered by the warranty.
Grandstream Networks, Inc.
GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
Page 6 of 83
Updated : 09/2009
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE
Figure 1: Connecting GXV3140
Table 1:GXV3140 Connectors
SD Card Slot
SD Card Slot
USB Port
USB devices may be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures or use a USB keyboard
or mouse for the built-in web browser.
Headset Jack
3.5mm headset connector port
RCA
Voice/video output port which can be connected to external peripherals (e.g.
Video/Audio
Jacks
TV).
RJ11 Jack
Phone handset connector port
PC Ethernet Port
10/100Mbps RJ-45 port connecting to PC
Network
10/100Mbps RJ-45 port connecting to Ethernet
Ethernet
Port
Power Jack
12V DC Power connector port
WALL MOUNT
The GXV3140 can be mounted on the wall; there are two slots on the back of the phone for wall mounting.
Figure 2: Wall Mount for GXV3140
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The phone can be mounted on the wall via the two slots on the back of the phone.
PHONE STAND
The GXV3140 can also be placed on the table via the phone stand.
Figure 3: Phone Stand for GXV3140
The GXV3140 has two positions for the stand on the back of the phone; each position supports a different
angle.
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PRODUCT OVERVIEW
Figure 4: Front, Side and Back View of GXV3140
Table 2: GXV Key features at a glance
Open
Compatible
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
Standards
record and SRV), DHCP, PPPoE, TFTP, NTP
Interfaces
Two 10/100Mbps Ethernet Ports，1 USB（2.0）port，3.5mm headset port.
Extraordinary
Audio
Advanced DSP for audio，Silence Suppression，VAD,CNG,AEC,AGC
Video
Supports real-time video H.263/H.263+ and H.264 codec under low bandwidth
Quality
Extraordinary
Quality
Advanced
Features
(32kbps-1Mbps).
Video
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x
optical 2x digital),
Camera Block, PIP(Picture-in-Picture) and still picture
capture/store.
Feature Rich
Traditional audio features: Caller ID, Call Waiting, Call Holding, Call Transfer,
Do-Not-Disturb, Mute, Automatic dial.
Built-in web browser, RSS news, Stock market update, Weather forecast,
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Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm clock,
IM chat, Document Manager etc…
Advanced Functionality
Support for multiple lines, conferencing, headset, Intercom, AES encryption.
Table 3：GXV3140 Hardware Specification
Ethernet Port
Dual switched 10M/100M auto-sensing Ethernet ports
LCD
4.3” digital TFT color LCD
Camera
Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA）
Auxiliary Ports
RCA Type Stereo & Media output port，3.5m headset port，1 USB port，1 SD
card reader
Exterior
Black ABS plastic，30 buttons
Universal Power Supply
Input：100-240V AC
Output：12V DC，1.2A
US/Euro/UK/Australian style plug available.
Dimension
7.87x7.32x1.57in/200x286x40mm
Weight
1.87lb /0.85Kg
Operating Temperature
32-104° F/0°–40°C
Humidity
10-90% Non-Condensing
Compliance
FCC/CE/C-Tick
Table 4：GXV3140 Technical Specifications
Lines
Three individual SIP accounts
Protocol Support
SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display
4.3” digital TFT color LCD with 480x272 resolution
Function Keys
4 programmable soft keys: F1，F2，F3，F4. Line, mailbox, phonebook, mirror,
call transfer, hold, conference, dial/send, speakerphone and five navigation
keys.
Network Interfaces
Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), headset jack.
Device Management
Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ); Web
interface or via secure (AES encrypted) central configuration file for mass
deployment, keypad & adjustable 4.3 inch digital TFT Color LCD, Auto/manual
provisioning
system,
GUI
interface,
phone
book,
remote
software
(TFTP/HTTP) upgrade for deployed devices including those behind a
NAT/firewall.
Provisioning
Support for automatic NAT/firewall traversal & remote automatic software
upgrade and security, providing end-users with “zero configuration” and true
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“plug-and-play” functionality.
Support for remote configuration monitoring and syslog.
Configuration through LCD, web browser or an external configuration file.
Support for IETF STUN NAT traversal and symmetric RTP;
Static IP or DHCP.
Audio Features
Full duplex speaker，advanced DSP；
Support G.723.1，G.729A/B,G.711μ/A (PCMU/PCMA), G.726DTMF（In-audio, RFC2833，SIP Info）；
Silence suppression，VAD，CNG，AGC，masking for packet loss/delay；
AEC，AGC for Speaker；jitter buffer protocol
Video Features
Support for Jitter Buffer delay and packet loss concealment to enhance audio
and video quality.
Support for H.263/H.263+ and H.264 real-time video codecs（CIF or QVG）up
to 30frames/sec, which ensures high quality video transmission even under
low bandwidth conditions (32kbps-1Mbps)；
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), advanced VGA CMOS camera and sensor；
anti-flickering of images，auto focus，auto exposure，zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block，call log，video
phone book；screensaver，still picture capture/store（VGA），visual voice
message indicator
Call Handling Features
Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic dialing on
off-hook, automatic answering, call records, volume control, voice message
waiting indicator, downloadable custom ring tone.
Caller ID（Privacy）
Private header support for anonymous calls.
Firmware Upgrade
Configuration file authentication (before accepting changes);
TFTP/HTTP upgrade support, allows users to specify different URLs for the
server to download from.
Advanced
Server
DNS SRV support, SIP server failure transfer, message waiting indicator and
Features
custom screensaver.
Security
MD5 and MD5-sess DIGEST encoding and authentication；
Security protection: SIP over TLS and SRTP.
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USING THE GXV3140 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to the figure below (The extension number and the
IP address may be different from case to case, depending on the network environment and the settings):
Figure 5：GXV3140 LCD Idle Screen
Press the F2 button underneath “Switch Screen” to switch to another display screen. (Shown in figure
below):
Figure 6: LCD IDLE screen displaying RSS News feed and Stock
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Press F2 again to switch to a display screen that displays the calendar and weather forecast.
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast
Table 5：LCD Icon Definition
Type
Icon
Network
Definition
Note
Connected to the network
Failed to connect to the network,
the icon will flicker between yellow
and gray.
Line 1 Status
Line 1 is registered
Line 1 is not registered
The Account and line
status
Line
are
status
separate.
will
only
show busy or idle.
Line 1 is busy
Line 2 Status
If Line 1 is in a call
Line 2 is registered
Line 2 is not registered
Line 2 is busy
Line 3 Status
If Line 2 is in a call
Line 3 is registered
Line 3 is not registered
Line 3 is busy
Call related
Grandstream Networks, Inc.
If Line 3 is in a call
Account 1 Auto Answer
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Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward
If configured to forward
calls:
Account 2 Call Forward
unconditional
forward, forward when
busy or forward on no
Account 3 Call Forward
Call Volume
answer
Volume setting, ranges from 0-9.
The nine icons represent different
volume levels.
…
Ring Volume
Ring volume, ranges from 0-9
….
Phone Status
Camera disabled.
Do-Not-Disturb (DND)
Missed Call. If there is a new
missed call, the icon will flicker.
Mute
Screen Layout Icon
First Desktop（Small Layout）
The Small layout can be
Second Desktop（Small Layout）
selected
First Desktop（Big Layout）
Personalize/Screen
in
the
Layout menu.
Second Desktop（Big Layout）
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Third Desktop（Big Layout）
The Big layout can be
selected
in
the
Personalize/Screen
Layout menu.
Audio Output
The headset is in use and is off
hook.
The headset is plugged in.
The phone is on speaker.
The handset is off hook.
IM
IM is not logged in
The icon is displayed at
the right hand-side of
the status bar.
IM is logging in; the icon will flicker
between blue and gray.
There is a new message on IM.
The icon will flicker between blue
and yellow.
Applications
Text message. The icon will flicker
if there is a new unread text
message.
Alarm clock
Media（music/video）Player
The icon is displayed at
the right hand-side of
the status bar.
Internet radio
The icon is displayed at
the right hand-side of
the status bar.
Web browser
The icon is displayed at
the right hand-side of
the status bar.
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External devices
SD card
USB flash drive.
USB keyboard
USB mouse
Figure 8：GXV3140 Keypad
Table 6：GXV3140 Keypad definition
Key
Definition
4 function/soft keys that correspond to the functions displayed on the LCD.
Line/Account selection. Three independent SIP accounts may be configured, and
the Line button can be used to choose the line/account to be used.
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Retrieve video/voicemail message or other messages.
Phonebook
Standard telephone keypad. The # key can act as a send key.
In the input mode, if an English alphabet needs to be entered, press the
corresponding numerical key multiple times.
For example, if the user wishes to enter B, press 2 three times; if the user wishes
to enter Y, press 9 four times.
Camera Loopback button. This button Enables or Disables the camera display on
the local LCD.
Call Transfer: Allows the user to transfer a call to another extension or number.
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Places the call on hold
Conference button - connects the caller/callee to the conference
Sends a new number or redials the last number dialed.
Turns the Speaker ON or OFF.
Navigation Buttons: These arrows keys serve as up/down/left/right button when
used in the GXV3140’s menus. The middle button is used as the submit/select
button.
When the phone is idle, the up and down arrow can be used to increase/decrease
the volume.
MULTIPLE SIP ACCOUNTS AND LINES
The GXV3140 supports up to 3 independent SIP accounts. Each account may have separate SIP servers,
usernames and NAT configurations. Press the LINE button to view the status of the 3 lines and press the
corresponding FUNCTION button to select the account to use for dialing out. When the phone is off-hook,
press the LINE button to switch between different SIP accounts.
For example, let’s say that you configure 3 SIP accounts: Account1, Account2, and Account3. The
registration status of each account is displayed on the desktop. If the account is registered, the icon next to
the account will be in yellow and purple. If the account is not registered, the icon next to the account will be
gray with a red cross on it. When all the accounts are registered, press F1 to select Line 1, the user should
hear a dial tone and the LCD will display Account1. Furthermore you can press F2 to select Line 2, or
press F3 to select Account3. When the user presses the FUNCTION button, they will hear a dial tone and
can start entering the number that they wish to call.
Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the icon
for the line (top-left hand corner) will be green. When a call comes in and the line is busy, the next idle line
will be used while the icon for that line will flicker between blue and green.
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HANDSET, SPEAKER AND HEADSET MODE
The GXV3140 allows users to switch from the handset to speaker or headset by pressing the Hook Flash,
the Headset FUNCTION button or the SPEAKER Button.
MAKING A CALL
There are several ways to make a call:
1. Enter the number：
• Take the handset off hook or use the speaker/headset，press the LINE button and select the
desired account/line by pressing the corresponding FUNCTION button.
• A dial tone is given, adjust account if necessary.
• Enter the number
• Press SEND
2. Redial：
When redialing, the phone will use the account that was used to call the last number dialed.
Therefore, if the last number dialed uses the third account, the phone will also use the third
account when redialing.
•
When the phone is idle, press the # or the SEND button.
•
When using the speaker/headset/handset, press the SEND button.
3. By Call History：
Enter the Menu by pressing the F1 button, and then select “Call history”. The LCD monitor will
display all call history types: “Dialed calls”, “Received calls”, and “Missed calls”. Select the call
history that you wish to view by using the up and down arrow keys and then select the
corresponding FUNCTION button to dial the number or delete the record.
4. By Phone Book：
Enter the Menu by pressing F1, and then select “Phone Book”. The LCD screen will display the
saved records in the phone book. Navigate to the phone book record with the arrow buttons, and
call the number by selecting the FUNCTION button. At the same time, users may browse through
or delete the phone book records.
5. By Messages:
Enter the Menu by pressing F1, and then select “Messages”. The LCD screen will display the
Message Inbox, Sent messages and Draft messages. Select the message and press F3 for
“Options”, and then select “Dial” to dial out to the number.
6. On-hook Dialing:
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Without lifting the handset off the hook, simply dial the number and press F3 to SEND. This
phone will dial the number and the audio will be output via speakerphone. The phone will use the
primary account to dial out. To user other accounts, press the LINE key to select the account and
then dial the number.
DURING CALLS
ANSWERING CALLS
1. Single Incoming call：When the phone rings, you can use the headset, handset or speaker to answer
the call. The user may also press the SPEAKER button or the corresponding FUNCTION button for
“Accept” on the LCD screen.
2. Multiple Incoming Calls：The user will hear a call waiting tone and the LCD displays the number of
the caller. At this moment, press the corresponding FUNCTION button for “Accept” to establish a
connection with the new caller. This will put the previous call on hold, and users may press LINE
button to see the status of each line and to switch between the lines
3. Paging/Intercom: After the phone makes a “beep” sound, the call is automatically established through
the speaker. (Support from PBX / IP-PBX required)
CALL HOLD/WAITING
1. Call Hold：Press the HOLD button (
) to place the call on hold.
2. Call Recover：Press the HOLD button again or press the “Resume” FUNCTION button to return to the
call.
3. Multiple Calls：Put the current call on hold, press the LINE button to select another line or accept
another call. When the line is busy the user hears a call waiting tone, notifying the user that a call is
waiting.
CALL TRANSFER
1.
Blind Transfer: Press the “CALL TRANSFER” button to place the other party on hold. The phone will
display the following message: “Dial Number (Blind) OR Select Line (Attended)”. Dial the extension
number and press F3 for “SEND”. This will transfer the call to the other party immediately.
2. Attended Transfer：Press the “LINE” button to select an idle line to use for attended transfer; this will
place the other party on hold immediately. Dial the number that you wish to transfer to and after
confirmation from the party, press the “CALL TRANSFER” button. The phone will display the following
message: “Dial Number (Blind) OR Select Line (Attended)”. Press the “LINE” button and select the line
on hold.
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NOTE:
• To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
Blind transfer will usually use the primary SIP profile.
• If the user enters the wrong number and wishes to cancel the transfer, just press the “CALL TRANSFER”
button again to cancel the transfer or press the “HOLD” key to hold the line and retry again.
3-WAY CONFERENCE
The GXV-3140 supports 3-way conferencing.
1. Initiate a Conference Call: Place the first call on hold by pressing the “LINE” button to call the second
party. Once you establish the call, press the “CONFERENCE” button then select the line on hold to bring
three parties together.
2. Cancel Conference: If after pressing the “CONFERENCE” button, a user decides not to conference
anyone; press the corresponding FUNCTION key for “Cancel” to cancel the conference.
3. End Conference: There are two ways to end a conference. The first way is to press “HOLD”, this
breaks the conference and places both parties on hold, and the user can now speak to individual party by
selecting the corresponding LINE. The second way is to simply hang up and terminate the call.
VOICEMAIL（MESSAGE WAITING INDICATION）
If the blue MWI LED icon is flickering on the upper right hand corner, it means that a new message is
waiting. Press MSG
to retrieve the message (the button needs to be configured). By default,
pressing the MSG button will transfer to the voicemail box of Line1; if the user wishes to enter the
voicemail box of Line 2 or Line 3, the corresponding Line should be selected prior to pressing the MSG
button. The IVR prompts the user through the message retrieval process
Note: Each of the 3 lines has its own voicemail; the Voicemail number for each number may be set up in
the “Voicemail ID” configuration.
MUTE
1. During a call, the LCD screen will display “Mute”. Press the corresponding FUNCTION button to mute
the call.
2. After the “Mute” button is pressed, the LCD screen will display “Unmute”, when this button is pressed,
the mute feature is cancelled.
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CALL FEATURES
These are the feature codes for call features. To use the code, select the line you wish to use by pressing
the LINE button and enter these feature codes.
Table 7: Call Features
Code
Feature
*30
Block Caller ID (for all subsequent calls)
*31
Send Caller ID (for all subsequent calls)
*50
Disable Call waiting (for all subsequent calls)
*51
Enable Call Waiting (for all subsequent calls)
*67
Block Caller ID (per call): Dial *67 + Phone/Ext. Number (no dial-tone in between).
*82
Send Caller ID (per call): Dial *82 + Phone/Ext. Number (no dial-tone in between).
*70
Disable Call Waiting (per call): Dial *70 + Phone/Ext. Number (no dial-tone in between).
*71
Enable Call Waiting (per call): Dial *71 + Phone/Ext. Number (no dial-tone in between).
*72
Unconditional Call Forward: Dial *72 + Phone/Ext. Number followed by the # key. Wait for a
dial-tone and then hang up (dial-tone means input is successful).
*73
Cancel Unconditional Call Forward: Dial *73 and wait for a dial-tone before hanging up.
*90
Busy Call Forward: Dial *90 + Phone/Ext. Number followed by the # key. Wait for a dial- tone
and then hang up.
*91
Cancel Busy Call Forward: dial *91 and wait for a dial-tone before hanging up.
*92
Delayed Call Forward: Dial *92 + Phone/Ext. Number followed by the # key. Wait for a dial-tone
and then hang up.
*93
Cancel Delayed Call Forward: Dial *93 and wait for a dial-tone before hanging up.
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GXV3140 WEB CONFIGURATION INTERFACE
The GXV-3140’s embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded
HTML pages allows users to configure the IP Multimedia Phone through a Web browser such as
Microsoft’s IE or Mozilla Firefox (Java Script must be enabled).
Figure 9: Web Browser Interface for GXV3140
ACCESSING THE WEB CONFIGURATION PAGES
The GXV3140 Web Configuration Interface URL is http://Phone-IP-Address, where the Phone-IP Address
is the IP address displayed on the phone’s LCD screen.
To access the phone’s Web Configuration Menu:
•
Connect the computer to the same network as the phone.
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•
Make sure the phone is turned on and shows its IP-address on the LCD display.
•
Open a Web-browser on your computer.
•
Enter the phone’s IP-address in the address bar of the browser.
•
Enter the administrator’s login and password to access the Web Configuration Menu.
1. The computer has to be connected to the same sub-network as the phone. This can easily be
done by connecting the computer to the same hub or switch as the phone is connected to. In
absence of a hub/switch (or free ports on the hub/switch), please connect the computer directly to
the phone using the PC-port on the phone.
2. If the phone is properly connected to a working Internet connection, the phone will display its IP
address.
This address has the format: xxx.xxx.xxx.xxx, where xxx stands for a number from 0-255. You will
need this number to access the Web Configuration Menu. E.g. if the phone shows 192.168.0.60,
please enter “http://192.168.0.60” in the address bar of your browser.
3. The default login name for the administrator is “admin”, the default administrator password is set
to ”admin”. The default login name for end-users is “user” while the default user password is set
to ”123”.
NOTE: When changing any settings, always SUBMIT them by pressing the SAVE button on the
bottom of the page. You must reboot the phone for the changes to take effect.
DEFINITIONS
This section describes the options in the Web configuration user interface. As mentioned, you can log in as
an administrator or an end-user.
•
Status: Displays the Account status, Network status, and System info of the phone
•
Account (1~3): To configure each of the SIP accounts.
•
Advanced Settings: To set General settings, Call Features, Ring Tone, Video Settings and
Application Settings.
•
Maintenance: To set Network Settings, Web Access, Upgrade and Provisioning, Syslog, Debug,
Language, and Device Manager.
STATUS PAGE DEFINTIONS
Status/Account Status
Account
Shows the status of the 3 accounts
Number
Shows the extension number of the SIP account.
SIP Server
Shows the URL/IP address and port of the SIP server
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Status
Shows the status of the account.
Status/Network Status
MAC Address
The device ID, in HEX format. This is a very important ID for ISP troubleshooting.
Address Type
This field shows the type of address configured: DHCP, Static IP or PPPoE.
IP Address
This field shows the IP address of the GXV-3140.
Subnet Mask
This field shows the subnet mask of the GXV-3140.
Gateway
This field shows the Gateway of the GXV-3140.
DNS Server
This field shows the DNS Server of the GXV-3140.
NAT Type
This field shows the type of NAT configured.
Status/System Info
Product Model
Defines the product model: GXV3140.
Hardware Revision
Hardware version number: Main Board, Interface Board
PN
This field contains the product part number
Code
(Part
Number)
Software Version
• Program: This is the main firmware release number, which is always used for
identifying the software (or firmware) system of the phone.
• Boot: Booting code version number
• DSP: DSP code version number
• Base: Base code version number
• Core: Core code version number
• GUI-A, GUI-B: GUI interface version number
System Up Time
This field shows system up time since the last reboot.
ADVANCED SETTINGS PAGE DEFINITIONS
Advanced Settings/General Settings
Local RTP Port
This parameter defines the local RTP-RTCP port pair used to listen and transmit.
It is the base RTP port for channel 0. When configured, for audio, channel 0 will
use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will
use port_value+4 for RTP and port_value+5 for its RTCP. For video, channel 0
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will use port_value+2 for RTP and port_value+3 for its RTCP; channel 1 will use
port_value+6 for RTP and port_value+7 for RTCP. The default value is 5004
When set to YES, this parameter will force random generation of both the local
Use Random Port
SIP and RTP ports. This is usually necessary when multiple GXV-3140s are
behind the same full cone NAT. The Default setting is YES. (This parameter must
be set to NO before Direct IP Calling will work)
Keep-alive Intervals (s)
This parameter specifies how often the GXV-3140 sends a blank UDP packet to
the SIP server in order to keep the “ping hole” on the NAT router to open. The
default setting is 20 seconds.
The IP address or Domain name of the STUN server. STUN resolution results
STUN Server
are displayed in the STATUS page of the Web UI. Only non-symmetric NAT
routers work with STUN.
Default STUN server: stun.ipvideotalk.com
Use NAT IP
The NAT IP address used in SIP/SDP messages. This field is blank at the default
settings. This should ONLY be used if your ITSP requires it.
SSL Certificate
This defines the SSL certificate needed to access certain websites.
SSL Private Key
This defines the SSL Private key.
SSL
Private
key
This defines the SSL private key password.
Password
Advanced Settings/Call Features
Disable Call-Waiting
The default setting is No. If set to Yes, the call waiting feature will be disabled.
Disable
The default setting is No. If set to Yes, the call waiting tone will be disabled.
Call-Waiting
Tone
Disable Direct IP Call
The default setting is No. If set to Yes, Direct IP calling will be disabled.
Advanced Settings/Ring Tone
Distinctive Ring Tone
This feature lets you select up to 3 Distinctive Ring Tones that will be played for a
specific Caller ID.
The GXV will ONLY use selected ring tones for particular Caller IDs. For all
other calls, the default system ring tone will be used.
If the server supports the Alert-Info header and standard ring tone set (like
Bellcore) is specified, then the Caller ID field must be left “blank” and the ring
tone will be used based on the info header from the server
Call Progress Tones
Using these settings, users can configure ring or tone frequencies based on
parameters from the local telecom provider. By default, they are set to the North
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American standard.
Frequencies should be configured with known values to avoid uncomfortable
high pitch sounds.
Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];
(Frequencies are in Hz and cadence on and off are in 10ms)
ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence.
In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON
ms and a pause of OFF ms and then repeat the pattern. Up to three cadences
are supported.
Ring Cadence
This defines the ring cadence for the phone. The default setting is: c=2000/4000;
Advanced Settings/Video Settings
Video frame rate
The Default value is 15 frames/second. The video frame rate is adjustable based
on network conditions.
Increasing the frame rate will increase the amount of transferred data
significantly therefore consuming more bandwidth. Lack of bandwidth will impair
the video due to packet loss.
Video bit rate
The Default value is 128 kbps. The video bit rate is adjustable based on network
conditions.
Increasing the video bit rate may improve video quality if the bandwidth permits.
Otherwise the video quality will be impaired due to packet loss
Video Packet Size
The Default value is 1400, range from 100 to 1400.
It is recommended to use 600~800 if you have an Outbound Proxy or Media
Gateway.
Video Rate Control
Frame or TMN8. The Default setting is Frame.
TMN8 is good for bandwidths larger than 384kbps
Video Frame Skipping
Skips bad video frames as they are received
The Default setting is NO.
Advanced Settings/Application Settings
Weather Update
This allows the user to set their preferred location for the weather forecast.
City (Zip Code): Enter the zip code of the city the user wishes to receive weather
updates.
Refresh Interval (m): Set the interval for weather updates.
Degree Units: Lets you specify the temperature to be measured in Fahrenheit or
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Celsius.
Note: For cities outside of the United States, please locate the corresponding
international city code on Yahoo Weather (http://weather.yahoo.com/). Search
for the city where you are located, and use the 8 digit city code (located in the
web browser address bar as part of the web URL) to configure the phone.
RSS News
Refresh Interval (s): The interval for information refreshing.
Update Interval (m): The interval for information updating.
Subscribe: Provides a list of RSS feed category for users to subscribe to.
RSS Feed (1~3): Enter the URL/IP address of 1-3 websites that the user wish to
subscribe to.
Photo Album
This
allows
users
to
configure
their
account
login
for
Photobucket/Flickr/Phanfare, the online photo album service.
Click on “ADD” and the user will be prompted to enter the username, password
for authorization. The user can choose to delete the account later if he/she
desires.
Last FM
The user must register for a Last FM account or have an existing Last FM
account. This setting allows users to configure their account login for Last FM.
User Name: Enter the username for Last FM account.
Password: Enter the password for Last FM account.
Browser Settings
Start Browser on Boot: Start the embedded mini browser in the LCD once the
phone boots up. The default setting is NO.
Browser Homepage: Sets the mini browser homepage.
MAINTENANCE PAGE DEFINITIONS
Maintenance/Network Settings
Address Type
This selects the type of IP address assigned: DHCP, PPPoE or Static IP.
PPPoE
When PPPoE is selected, the user needs to enter the following: PPPoE Account
ID, PPPoE Password, PPPoE Service Name.
Static IP
When Static IP is selected, the user needs to enter the following: IP address,
Subnet Mask, Default Gateway, Preferred DNS Server and Alternate DNS
Server.
Alternate DNS Server
This field sets the preferred DNS server for the user.
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Layer 3 Qos
This field defines the layer 3 QoS parameter. It is the value used for IP
Precedence, Diff-Serv or MPLS. The Default value is 0.
Layer
QoS
This field contains the value used for layer 2 VLAN tagging. The Default value
802.1Q/VLAN Tag
is 0.
Layer 2 QoS 802.1p
This assigns the priority value of the Layer2 QoS packets. The Default value is 0.
Priority Value
Maintenance/Time Settings
This parameter defines the URL or IP address of the NTP (Network Time
NTP Server
Protocol) server. The GXV3140 phone may obtain the date and time from the
server.
The default setting is ntp.ipvideotalk.com .
DHCP
Option
42
Select Yes for the user to allow DHCP Option 2 to override the NTP server if
override NTP server
there is one on the LAN. The default setting is NO.
Time Zone
This parameter controls the date/time display according to the specified time
zone.
Self-Defined
Time
This parameter allows the users to define their own time zone.
Zone
The syntax is: std offset dst [offset], start [/time], end [/time]
Default is set to: MTZ+6MDT+5,M3.2.0,M11.1.0
MTZ+6MDT+5,
This indicates a time zone with 6 hours offset with 1 hour ahead which is U.S
central time. If it is positive (+) if the local time zone is west of the Prime Meridian
(A.K.A: International or Greenwich Meridian) and negative (-) if it is east.
M3.2.0,M11.1.0
The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)
The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd
Tuesday…)
The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues,..,Sat)
Therefore, this example is the DST which starts from the second Sunday of
March to the 1st Sunday of November.
Maintenance/Web Access
Access Method
This defines the access method for web access: HTTP or secure HTTPS
protocol.
Port
This defines the port for web access. By default, HTTP uses port 80 and HTTPS
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uses port 443. This field is for customizable web ports.
Admin Password
This defines the administrator password for web interface access. Only the
administrator can configure the “Advanced Settings” and “Account x” pages. The
password is case sensitive and the maximum password length is 25 characters.
User Password
This defines the user password for web interface access.
Maintenance/Upgrade and Provisioning
Lock
Keypad
for
The default value is NO. If set to YES, the keypad will be disabled from making
Update
any updates.
Upgrade Via
This field allows the user to choose the firmware upgrade method: TFTP, HTTP
or HTTPS.
Firmware Server Path
Defines the server path for the firmware server. It can be different from the
Configuration server which is used for provisioning.
Config Server Path
This is the server path for provisioning; it can be different from the firmware
server.
Firmware File Prefix
This field enables your ITSP to lock firmware updates. If configured, only the
firmware with the matching encrypted prefix will be downloaded and flashed into
the phone.
Firmware File Postfix
This field enables your ITSP to lock firmware updates. If configured, only the
firmware with the matching encrypted postfix will be downloaded and flashed
into the phone.
Config File Prefix
This field enables your ITSP to lock configuration updates. If configured, only the
configuration file with the matching encrypted prefix will be downloaded and
flashed into the phone.
Config File Postfix
This field enables your ITSP to lock configuration updates. If configured, only the
configuration file with the matching encrypted postfix will be downloaded and
flashed into the phone.
DHCP
Option
66
override Server
The Default setting is YES. If DHCP option 66 is enabled on the LAN side, the
TFTP server can be redirected. Please be very careful when configuring this as
the redirection could break the phone if this happens during the firmware
upgrade.
Automatic Upgrade
The default value is NO. Choose “YES” to enable automatic HTTP upgrade and
provisioning.
Hour of the day (0-23)
Defines the hour of the day to check the HTTP/TFTP server for firmware
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upgrades or configuration files changes.
Day of the week (0-6)
Defines the day of the week to check the HTTP/TFTP server for firmware
upgrades or configuration files changes.
Automatic
Upgrade
Defines the rules for automatic upgrade: Always Check, when F/W suffix/prefix
Rule
changes, Skip the Firmware Check.
Authenticate Conf File
Authenticate configuration file before acceptance. The Default setting is NO.
Factory Reset
Press the RESET button to factory reset the phone.
Maintenance/Syslog
Syslog Server
The URL/IP address for the syslog server.
Syslog Level
Select the level of logging for syslog. The default setting is NONE.
There are 4 levels: INFO, DEBUG, ERROR and WARNING.
Maintenance/Debug
Capture Trace
Press START to start capturing a trace, and press STOP to abort the capture
process.
View Trace
Press LIST to view the list of captured traces. It will show the time the trace was
captured. Click on the name of the file to download and view the trace.
Enable
Application
Debug
When set to YES, the trace captured will contain debug messages.
The default setting is NO.
Maintenance/Language
Language
Selects the language setting for the phone.
Maintenance/Device Manager (LCD)
Screen Saver Timeout
This sets the lapsed idle time needed for the screen saver to appear. The default
(m)
setting is 5 minutes.
Screen Saver Interval
The screen saver is a picture slide show. This defines the frequency to change
the picture on the screen for the screen saver.
(s)
The default setting is 10 seconds.
LCD Auto Power Off
This defines the lapsed idle time needed for the LCD to power off automatically
Time (m)
in order to save power. The default setting is 15 minutes.
Maintenance/Device Manager (Headset)
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Headset TX Gain (dB)
Transmission gain. It’s a headset setting to control the voice intensity
Headset RX Gain (dB)
Receive gain. It’s a headset setting to control the voice intensity.
Maintenance/Device Manager (Camera)
Zoom mode
Select the desired camera zoom mode (Tele, optical, digital). Can adjust local
video zoom either in mirror mode or during the call (on the fly) by pressing the
Left or Right Arrow Key
Exposure Setting
Select the desired Camera Exposure mode based on surroundings. The default
setting is set to Auto
Color Mode
Select the desired Camera Color Mode (Color or Monochromatic). The default
setting is set to Color
White Balance
Select the desired Camera White Balance to be automatic or Fixed. The default
setting is set to Auto
Lens Correction
Correct Camera Lens noise. Default is set to YES.
It is recommended to set this parameter to YES to reduce camera lens noise and
improve video quality.
Flicker Control
Reduces flicker of image shot with a video camera caused by luminance
fluctuation of an illuminating light source. Users can select 50Hz/60Hz
depending on the frequency of the commercial electrical power.
The default setting is set to Auto.
Maintenance/Device Manager (TV Port)
TV Output
Select the desired TV Output type (PAL or NTSC).
SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS
The GXV3140 has three lines that can be configured to accommodate independent SIP accounts. Every
SIP account has an individual configuration page.
Account/General Settings
Account Active
Select YES to enable and use the Line.
Account Name
The account name for the user that is displayed on the LCD screen.
SIP Server
The IP address of the SIP server or the given domain name of the VoIP service
provider.
SIP User ID
User account information provided by the VoIP service provider; normally similar
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to a telephone number or an actual telephone number.
Authenticate ID
The authenticate ID for the SIP user. It can differ or be the same as the SIP user
ID.
Authenticate password
The password that the GXV uses to authenticate with the ITSP (SIP) server.
After it is saved, this will appear as blank for security reasons. The maximum
length is 25 characters.
Voice Mail UserID
When this is configured, the user can dial to the voicemail server using the
MESSAGE button. This ID is normally the feature code for Voice Mail.
Name
User
The Caller ID that will be displayed for the account.
ID
is
number:
phone
If the Video phone has an assigned PSTN number, this field should be set to
“YES”. Otherwise, set it to “NO”. If “YES” is set, a “user=phone” parameter will
be attached to the “From header” in the SIP request to indicate the E.164
number.
Account/Network Settings
Outbound Proxy
IP address or Domain name of the Outbound Proxy, or Media Gateway, or
Session Border Controller. Used by the GXV3140 for firewall or NAT penetration
in different network environments. If a symmetric NAT is detected, STUN will not
work and ONLY an Outbound Proxy will work.
DNS Mode
The default is set to A Record. If the user wishes to locate the server by DNS
SRV, the user may select SRV or NATPTR/SRV.
NAT Traversal
This setting decides whether the NAT traversal mechanism is activated. If it is set
to “Yes” and STUN server is configured, the GXV3140 will route according the
STUN server.
In this mode, the STUN client embedded in the phone will communicate with the
appointed STUN server to examine which type of Firewall/NAT setting is
employed. If the type of NAT detected is Full Cone, Restricted Cone or
Port-Restricted cone, the phone will try to use public IP addresses and port in all
the SIP and SDP messages.
If the “NAT Traversal(STUN)” is configured to be “No, but keep-alive”, the phone
will send an empty SDP packet (without payload data) to the SIP server once in
20 seconds to keep the NAT port open. If an outbound proxy server is used,
please configure this to be “NO”.
Proxy Require
Notifies the SIP server that the unit is behind a NAT/Firewall.
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Account/SIP Settings
SIP Registration
Selects whether or not the GXV3140 will send a SIP Register message to the
proxy; The default setting is YES.
Unregister On Reboot
If set to YES, the SIP user registration messages will be cleared on reboot.
The default setting is YES.
Register Expiration (m)
This defines the expiration time of the registration in minutes. The default value
is 50 minutes; the maximum value is 65535 minutes (approximately 45 days)
and the minimum value is 5 minutes.
Wait
Time
Retry
The wait time for registration retry if registration fails. The default is set to 20
Registration (s)
Seconds.
Local SIP Port
The local SIP port for sending and receiving data. The default settings for
Account 1/2/3 are 5060/5062/5064.
Subscribe for MWI
Default is set to No. When selected, a SUBSCRIBE for Message Waiting
Indication will be sent out periodically.
Session Expiration (s)
Session Expiration is the time (in seconds) at which the session is considered
timed out if no successful session refresh transaction occurs beforehand. The
default value is 180 seconds.
MIN-SE (s)
The minimum session expiration (in seconds). The default value is 90 seconds.
UAC Specify Refresher
As a Caller, select UAC to use the phone as the refresher, or select UAS to use
the Callee or proxy server as the refresher.
UAS Specify Refresher
As a Callee, select UAC to use the caller or proxy server as the refresher, or
select UAS to use the phone as the refresher.
Force INVITE
The Session Timer can be refreshed using the INVITE or UPDATE methods.
Select “Yes” to use the INVITE method to refresh the session timer
Caller Request Timer
The default setting is Yes. If Yes is selected, the phone will use the session timer
when it makes outbound calls if remote party supports session timer.
Callee Request Timer
If Yes is selected, the phone will use the session timer when it receives inbound
calls with session timer request.
Force Timer
If Yes is selected, the timer will be activated even if the other party does not
support session timers. If No is selected, the timer will be activated only if the
other party supports the timer. To disable the timer, Caller Request timer, Callee
request timer and Force Timer should all be set to No.
SIP Transport
Selects the SIP transport method. There are three types: TCP, UDP and TLS.
Symmetric RTP
Selects whether or not RTP is supported.
Support SIP Instance
Selects whether or not SIP Instance ID is supported.
ID
Validate
Incoming
This configuration selects whether or not the incoming messages should be
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Messages
validated.
SIP T1 Timeout
This configures the timeout period for SIP T1. The default setting is 0.5 Seconds
SIP T2 Interval
This configures the time interval for SIP T2. The default setting is 4 seconds.
Remove
OBP
from
The SIP Extension notifies the SIP server that it is behind a NAT/firewall.
route
Account/Codec Settings
Enable Video
--YES：Accepts all incoming video, this is the default setting；
--NO：video is disabled.
DTMF
Assigns the mechanism to send DTMF. There are three supported modes: in
audio (with DTMF as audio signals), through RTP and through SIP INFO.
DTMF Payload Type
Sends DTMF using RFC2833. The default is 101.
Preferred Vocoder
This products supports up to 5 different Vocoders: including G.711(a/μ)
（PCMU/PCMA）,GSM,G726-32k,G.723.1,G.729A/B and iLBC
When this has been configured, the system will select the preferred vocoder
from the list and the same order is sent with the SDP messages.
The user can change the preferred vocoder priority order by toggling with the up
and down buttons. It is recommended to use the default setting “PCMU”; if other
vocoders are chosen, there could be an audio transmission error.
Preferred Video Coder
Selects the preferred video codec from the available list. It is recommended to
use H.264
H.264Payload type
Selects the dynamic H.264 codec payload type (ranges from 96-127). The
default setting is 99
H.263+ Payload type
Selects the H.263+ codec payload type (ranges from 96-127). The default
setting is 103
Silence Suppression
This controls the G723/G729 silence suppression/VAD. If set to YES, when no
audio is detected, the phone will send a small number of VAD packets (instead of
audio packets). If Set to NO, this feature is disabled. The default setting is NO.
Voice Frame per TX
This configures the number of voice frames transmitted per packet. (It is
recommended to set this based on the Ethernet IS packet limitation – 1500 Byte
or 120kb/s)
When configuring this, it should be noted that the “ptime” value for the SDP will
change with different configurations here. This value is related to the codec used
and the actual frames transmitted during the in payload call.
For example: if the codec is configured to be G.723 and “Voice Frames per TX” is
set to 2. Then in the INVITE request, the “ptime” value for SDP will be 60 ms.
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This is because the G723 voice frame is 30 ms. Similarly, if the setting is 2 and
the codec is G729 or G711 or G726, the “ptime” value for SDP in the INVITE
request will be 20 ms.
If the voice frames per TX configuration exceeds the maximum value allowed,
the phone will choose the preferred codec and use the maximum value allowed.
The maximum values: For PCM is 0 frames (x10ms) ; for G76 is 20 frames (x10
ms); for G723 is 32 frames (x30 ms); for G728/G728 is 64 frames (x10ms) and
64 frames (x2.5 ms) respectively.
Adjusting these values will also change the jitter buffer. The phone has an
algorithm for setting the jitter buffer and the jitter buffer rate is around 20-200ms.
For end-users, it is recommended to use the default setting, as incorrect settings
may influence the quality of audio.
G723 Rate
This defines the encoding rate for G723 vocoder, and can be 6.3Kb/s or 5.3Kb/s.
Please confirm with your service provider.
Jitter Buffer Type
Users can select either Fixed or Adaptive based on network conditions. The
default is Adaptive.
Jitter Buffer Length
User can select Low, Medium, or High based on network conditions. The default
is Medium.
Account/Call Settings
Dial Plan Prefix
Sets the prefix added to each dialed number.
Dial Plan
Dial Plan Rules:
1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d
2. Grammar: x - any digit from 0-9;
a) xx+ - at least 2 digit numbers
b) xx. - only 2 digit numbers
c) ^ - exclude
d) [3-5] - any digit of 3, 4, or 5
e) [147] - any digit of 1, 4, or 7
f)
<2=011> - replace digit 2 with 011 when dialing
g) | - the OR operand
• Example 1: {[369]11 | 1617xxxxxxx}
Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617
• Example 2: {^1900x+ | <=1617>xxxxxxx}
Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit
numbers
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• Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}
Allows any number with leading digit 1 followed by a 3 digit number, followed by
any number between 2 and 9, followed by any 7 digit number OR Allows any
length of numbers with leading digit 2, replacing the 2 with 011 when dialed.
3. Default: Outgoing – {x+}
Allow any length of numbers.
Example of a simple dial plan used in a Home/Office in the US:
{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }
Explanation of example rule (reading from left to right):
• ^1900x. - prevents dialing any number started with 1900
• <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by
dialing
7 numbers and 1617 area code will be added automatically
• 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits
length
• 011[2-9]x. - allows international calls starting with 011
• [3469]11 - allow dialing special and emergency numbers 311, 411, 611 and 911
Note: In some cases where the user wishes to dial strings such as *123 to
activate voice mail or other applications provided by their service provider, the *
should be predefined inside the dial plan feature. An example dial plan will be:
{ *x+ } which allows the user to dial * followed by any length of numbers.
Early Dial
The default setting is NO. Use only if the proxy supports 484 response.
Refer to Use Target
The default is NO. If set to YES, then for Attended Transfer, the “Refer-To”
Contact
header uses the transferred target’s contact header information.
Auto Answer
The default setting is NO. If it is set to YES, the GXV3140 will play a “beep”
sound and answer the phone automatically on the speaker.
Send Anonymous
If set to YES, the “From” header in the outgoing SIP messages will be set to
anonymous to block the caller ID from displaying. The default setting is NO.
Anonymous
Call
The default setting is NO；If set to YES，any anonymous call will be rejected（with
Rejection
486Busy message）
Account Ring Tone
There are four ring tones to choose from:
1 system ring tone: After selecting this, all calls will have the same ring tone.
3 custom ring tones: The phone will have different ring tones according to the
caller.
Special Feature
The default setting is Standard; different features can be selected depending on
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the user needs.
Enable Call features
The default is set to YES. If set to NO, the call features are disabled.
Call
Sets the number to forward to unconditionally.
Forward
Unconditional
Call
Forward
When
Sets the number to forward to when busy.
Busy
Call Forward When No
Sets the number to forward to when no answer.
Answer
Delayed Call Forward
The wait time before transferring the call to another extension or to voicemail;
Wait Time (s)
the default setting is 20 seconds.
No Key Entry Timeout
Defines the time out duration on no key entry.
(s)
Default setting is 4 seconds.
Ring Timeout (s)
Defines the time out duration on no answer.
Default setting is 60 second.
Transfer
Conference Hangup
on
Defines whether or not the call is transferred to the other party if the initiator of
the conference hangs up.
Default setting is set to No.
Use # as Dial Key
Selects whether or not # is used as Send.
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SAVING THE CONFIGURATION CHANGES
After users makes changes to the configuration, press the “Save” button in the Configuration Menu. The
web browser will then display a message window to confirm the saved changes. Reboot the phone for the
new settings to take effect.
REBOOTING FROM REMOTE LOCATIONS
Press the “Reboot” button at the top right-hand corner of the configuration menu to reboot the phone
remotely. The web browser will then display a message window to confirm with the user if they wish to
reboot the phone or not. Click on “Yes” and the phone will reboot. Wait 30 seconds to log in again.
CONFIGURATION THROUGH A CENTRAL SERVER
The Grandstream GXV3140 can be automatically configured from a central provisioning system.
When the GXV3140 boots up, it will send TFTP or HTTP request to download a configuration file,
“cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXV3140.
The configuration data can be downloaded from the central server via TFTP or HTTP/HTTPS. A service
provider or an enterprise with larger deployments of Grandstream devices can easily manage the
configuration and service provisioning of individual devices remotely from a central server.
Grandstream has a central provisioning system called GAPS (Grandstream Automated Provisioning
System). GAPS supports automatic configuration of Grandstream devices. GAPS use enhanced (NAT
friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with
each individual Grandstream device.
Grandstream provides GAPS service to VoIP service providers. GAPS can be used for either simple
redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point
to the Grandstream provisioning server (GAPS). Based on the unique MAC address of each device, GAPS
will provision the devices with redirection settings so that they will be redirected to customer’s TFTP or
HTTP server for further provisioning. Grandstream also provides the GAPSLITE software package which
contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device
configuration files.
The GAPSLITE configuration tool is now free to end users. The tool and configuration templates are
available for download from http://www.grandstream.com/configurationtool.html
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LCD MENU AND FEATURES
The GXV3140 has a user-friendly LCD Menu and multiple features that provide the users with convenient
tools/applications for both work and personal entertainment. In other words, the GXV3140 acts as your
personal assistant in many different ways. The LCD MENU and Features will be explored in more detail
below.
PHONE BOOK FEATURES
Users can manage their contacts through the phone book. The phone book supports features such as
adding, deleting, modifying contacts as well as downloadable phone book from the TFTP/HTTP server. To
access the phonebook, the user can select the OK button or F1 (soft key corresponding to MENU) to
access MENU and select Phonebook. The user may also access the phonebook with the Phonebook
button on the phone.
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Select
the
Phone
book
to
display
the
figure
below:
As shown in the figure above, every contact contains an Extension number, Phone number, Mobile number,
Fax number and the group it belongs to. On the lower right hand corner, it shows that the total capacity of
the phone book is 500 contacts, as well as the number of used contacts. The user may dial the contact by
pressing F1, and can search for a contact by pressing F2. When searching, the user needs to enter the
user name to search and press OK to confirm. Press F3 to access “Options”, shown in the figure below:
As shown in the figure above, Select “New” to add a new contact; Select “Edit” to modify an existing entry.
The screen will display the figure below. Users can add the entry to the phonebook and associate a
picture taken by the screenshot feature as a thumbnail image for the contact.
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In “Options”, select “Delete” to delete the contact, select “Delete All” to delete all of the contacts in the
phone book.
In addition to manually adding each phonebook entry, the GXV3140 enables you to share and maintain the
phonebook (by means of a XML phonebook) through the web easily. The XML phonebook must be stored
on a web-server. There are also applications where organizations will want to have a centralized directory
server and have all phones in the organization synchronize with the server periodically.
To access this feature, select Options-> Download and the screen will display the following:
Please follow the XML Syntax and the Example Phonebook in the next section to compile the phonebook
XML file. Also, note that the phonebook file name is fixed to phonebook.xml, so you cannot alter the
phonebook file name based on your preference. After compiling your phonebook XML file, place the file
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under the web server root directory and start the web server.
Make sure to specify the “Phonebook Download Mode” and the “Phonebook Download Server path” int the
phone configuration. When the XML file is downloaded, the phone will parse and extract the entries from it.
If the “Replace Duplicate Items” is set to “Off”, the device will not replace duplicated items in the
phonebook. After the necessary configuration settings are set, navigate to the “Download” button next to
“Download Now” and press the round OK button on the phone.
The GXV3140 will start downloading the XML Phonebook and display the download status message on
the phone’s LCD screen. If the download is successful, the message “Download successful!” will be
displayed. This means that all of the phonebook entries in the XML file are now stored in the GXV3140
phonebook. If the user encounters some error messages, please check the correctness of syntax and the
filename for the XML file.
•
XML Syntax






















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•
Example Phonebook File


1

John
Doe

8765432
0

0


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Lily
Lee

8100000
0


123
1

0



Alan
Smith

8100001
0

0



Note 1: If the user is downloading from a local server, please ensure that the TFTP/HTTP settings are
correct.
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CALL HISTORY
Users may access the call records of the phone through the Call History. The Call History allows the user
to view and manage all calls (Dialed, Received, and Missed). Access the MENU by selecting F1 and select
Call History, as shown in the figure below:
Press F1 to Select the Call History, and you will enter a screen similar to the one below:
As shown in the figure above, each user can choose to Dial, Save or Delete a Call Record. The Dial option
will allow you to perform a re-dial or dial out to the number. The Save option will save the number to the
phone book.
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MESSAGES
The message feature is a text message feature (only English is supported at the moment). If two
GXV3140s are registered on the same SIP server, text messages can be sent/received between the two
parties. Similarly, if other IP products support this feature, the text message feature can also be used to
send/receive messages between the device and the GXV3140. To access this feature, press F1 to select
Menu and then select Messages (as shown in the figure below):
Press F1 to Select Messages. The screen should look similar to the one below:
As shown in the figure above, users can create, view and manage their messages. When the user presses
F3 to select “Options”, the user can dial the number of the sender, save the number of the sender, or delete
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the message(s).
When the user receives a message, the following notification will show up on the LCD screen:
Press F3 to Select OK. This will open the message for the user to view.
As shown in the figure above, the users can choose to “Reply”, “Forward” or “Delete” the message.
SOCIAL NETWORKS
The GXV3140 provides support for the Social Network services and includes the following Instant
Messaging services: Google Talk, MSN, QQ and Yahoo. This feature is accessible through MENU-> Social
Networks->IM.
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Users must have a pre-existing account in order to start using the Instant Messaging feature. Users may
manage their accounts by going to Options->Accounts->Manage Accounts (as shown in the figure below).
Users will be prompted for login information for the Instant Messaging service of their choice as
seen in the figure below. After the user logs in, they can begin to use the instant messenger to
chat to their contacts online. For fast and efficient input, users can connect an external keyboard
to the phone through the USB port.
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WEB BROWSER
The GXV3140 provides users with a full HTML Web Browser for internet browsing. This is accessible by
pressing the F1 button to load the MENU, and then select Web Browser (as shown in the figure below):
After selecting OK, it may take several seconds to load the web browser. The LCD screen should look like
the figure below when the web browser is loading:
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When the web browser has finished loading, a default page displaying “Hello, welcome to GXV3140”
shows up on the screen.
Users can then press F4, corresponding to the “Options”, to move “Forward” and “Backward” on web
pages. By selecting “URL” under “Options”, the user can enter the URL of a website. The user can press
the F3 button which corresponds to the Tab option to toggle the curser. Similarly, users can choose
“Zoom“ under “Options” to zoom in and zoom out of a webpage. Select “Exit” to exit the web browser. The
figure below shows the screen of the web browser while visiting a website:
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MULTIMEDIA
The GXV3140 provides Multimedia applications such as Internet Radio, Media player, Photo viewer, Photo
album, Gstris and Online Music.
Press F1 to select the MENU and scroll to Multimedia (as shown in the figure below):
Select Multimedia by pressing the OK button or “Select”. The multimedia features are shown in the
figure below:
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z
INTERNET RADIO
As shown in the figure above, select F1 or OK to load the Internet Radio application. The channels are
divided into the following categories: My Favorites, Talk Channels, Music Channels, Sports Channels,
Ethnic Channels and Local Radio. The users may select the channels according to their preferences.
The screen will look like the figure below:
As shown in the figure above, users can then press the F1 button to adjust the volume.
From the “Options” button (F3), users can "Open an URL" or "Open URL list" for other Internet Radio
stations. The user may also Play/Stop, Mute and Minimize the Internet radio.
The user can press F4 to Exit the Internet Radio application.
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In addition, users may configure “My Favorites” by pressing F2 button for “Control”. This would bring
out a toolbar, where users can add/delete/modify and navigate through the “My Favorites” playlist (As
shown in the figure below).
MEDIA PLAYER
The GXV3140 Media Player allows users to play music files through the GXV3140. To access the
Media Player, select MENU->Multimedia-> Media Player. (As shown in the figure below):
Press the OK button or F1 to select the Media Player.
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As shown in the figure above, press F1 to adjust the volume of the media player (Navigate by using
the Up and Down buttons). Press F2 to enable the “Tab” option, this allows the user to move the
cursor between the four buttons: “Previous”, “Play”, “Stop” and “Next”.
Press F3 for “Options”. Users can perform the following operations on the playlist: Add, Remove, Up,
Down, Delete and Save. Users can also select the channel for output: Headset, Speaker and Stereo.
Configurations such as Loop Play, Full Screen, Mute and Minimize can also be found here. Press F4
to exit.
PHOTO VIEWER
The GXV3140 features a Photo Viewer which allows users to conveniently view their photos. This is
accessible through Menu->Multimedia->Photo Viewer (as shown in the figure below).
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Press the OK button or F1 to Select the Photo Viewer. After the application loads, the user may select
to view pictures from different folders:
The screen will look similar to the figure below when the user loads any picture from a folder (For
example, open the first picture from the “screenshot” folder).
Users can choose F1 or F2 to select the “Previous” or the “Next” picture. Press F3 for “Options”,
Users can also Zoom, Rotate (Clockwise, Counter Clockwise), Flip (Vertical Flip, Horizontal Flip) the
picture as well as display the pictures in a slideshow.
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z
PHOTO ALBUM
Users can upload, view, or search for photos from online photo albums. The photo album can be
accessed by selecting MENU->Multimedia->Photo Album (as shown in the figure below):
Press F1 to “Select” Photo Album. After the Photo Album is loaded, the following screen will appear;
the user can choose which online photo album to use and press Start to begin activating it.
Users must have an existing account with the online photo album or must register for an account with
the photo album service providers (i.e. Photobucket, Flickr, Phanfare). Please press “Start” to start
configuring the accounts for the Photo Album and follow the instructions to setup the account.
For example, when Flickr is selected, the user will need to “Add” an Account before the user can
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upload local photos, view online photos and search for photos on Flickr.
GSTRIS
The GXV3140 provides games for the entertainment of users. Under Menu->Multimedia, choose
Gstris (As shown in the figure below).
Access the Gstris application by pressing F1 (corresponding to Select) or the OK button. Press the F1
and F2 to start/stop or pause the game (as shown in the figure below).
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z
ONLINE MUSIC
The GXV3140 also provides an Online Music streaming application. The user must have a
pre-existing account with LastFm before listening to online music through the GXV3140. Users can
select their preferred music genre and listen to it online. To access the Online Music, select
MENU->Multimedia-> Online Music (as shown in the figure below):
Press F1 to “Select” Online Music. After the application loads, the user must first set up their account
by accessing Options-> Settings, where the username and password for LastFM will be prompted.
The user can then select the musical style that they prefer from the list of available musical styles.
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Press F1 to adjust the volume (see the figure above) and press F3 for “Options”. In “Options”, there
are several settings: the Play/Stop option will control the music, the Next option will skip the current
song and play the next one, the Output option allows you to choose the output channel (Headset,
Speaker, Stereo), Mute and Minimize.
APPLICATIONS
The GXV3140 provides a collection of useful applications for users and can be accessed via MENU.
These include the following features: Calendar, Alarm Clock, Calculator, Direct IP Call, File manager,
Stock update and Currencies.
These features will be introduced in more detail below:
CALENDAR
This feature includes adding an event to the calendar, and can be accessed by pressing the F1 button
corresponding to the “Add an event” option on the LCD (as shown in the figure below).
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As seen in the figure above, users can press F1 to “Add New Event”, where events such as birthdays
may be added to the calendar. Press F2 for “Tab”, this allows the curser to move from
year/month/date on the calendar, so that the date can be adjusted accordingly. Press F3 for “Options”,
where users may view, delete or delete all events. Press F4 to exit the calendar.
ALARM CLOCK
The GXV3140 provides users with a flexible alarm clock application. This application allows users to
configure a custom alarm tone and configure the alarm time in detail to suit their needs (as shown in
the figure below):
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z
CALCULATOR
The GXV3140 also includes a Calculator application. To operate the calculator, press the
corresponding number on the keypad. The arithmetic operations (e.g. add, subtract, multiply,
divide) are defined by the corresponding arrow buttons.
DIRECT IP CALL
Another key feature supported on the GXV3140 is Direct IP Calling. In the IP address field, enter
the IP address of the other party and press the F3 key which corresponds to the “SEND” option on
the LCD as shown in the next figure:
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z
FILE MANAGER
The GXV3140 provides a file manager as a tool to manage files such as music, pictures and
documents. Users can manage their documents efficiently through the File Manager. As shown in
the figure below, users can access different folders to manage their files. Ringtones and screenshots
are stored in separate folders. If a USB device is connected, its contents will also be displayed in the
File Manager.
Users can copy files by pressing Options-> Copy, and after copying they can choose to paste the
files to the desired directory by selecting Options-> Paste.
STOCKS
The GXV3140 includes a Stock Market monitoring application that conveniently retrieves current
information regarding the stock market.
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As shown in the figure above, the users can use the “Add Stock” option by pressing F1. This adds a
new stock to the list after you enter the stock symbol.
Users can refresh the contents by pressing F2 for ‘Refresh” and press F3 for “Options” to delete or
delete all stocks. Also, in Options->Settings, users can define the refresh interval, update interval,
color option and enable/disable images.
CURRENCIES
Users can use this feature to perform currency conversions. Users must enter the currency to convert
from as well as the currency to convert to. Pressing F3 selects “OK” and starts the conversion process
(as shown in the figure below):
SETTINGS
The System Settings allow users to configure settings for Accounts, Network, Time, Display,
Maintenance and the Camera. To access the system settings, press F1 to open the MENU and select
Settings.
ACCOUNTS SETTINGS
This menu lets users configure the three SIP accounts; the same configurations may be completed by
accessing the web configuration interface. The LCD account setting page is shown in the figure
below:
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z
NETWORK SETTINGS
This screen allows users to configure the various network connection settings as well as the
VLAN settings.
Users may choose to use DHCP, PPPoE or Static IP (as shown in the figure below):
In the “Other” page, users may choose to set the Preferred DNS server, Layer 3 QoS, Layer 2
QoS 802.1Q/VLAN tag and Layer 2 QoS 802.1 priority value.
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z
TIME SETTINGS
The GXV3140 allows the time to be updated automatically through an NTP Server. Users
must define the Time Zone or use a Self-defined Time Zone. You can also specify the display
format for the time and date.
DISPLAY SETTINGS
This screen allows the user to adjust the LCD Backlight brightness, LCD Contrast, and LCD
Saturation. In addition, users may configure the TV OUT mode (NTSC or PAL) here.
Note: After setting TV out to an external source, the phone LCD screen will black out. Please
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make sure that you have plugged in the external output source before selecting this option. To
return the display to the LCD menu, log into the web browser interface and disable TV Out in
“Device Manager” -> “TV Output”. Otherwise, you will need to reboot the phone to enable the
LCD screen.
MAINTENANCE
There are three tabs on the Maintenance setting screen: Upgrade, Factory Functions and
Debug. Users can configure the upgrade mode and firmware server IP address/URL on the
upgrade tab. Once this is saved, users can choose to reboot the phone to upgrade the
firmware. Similarly, a factory reset can be performed on the Factory Functions tab. A more
detailed step-by-step guide will be given in the “Restore to Factory Default Settings” section
that follows.
The Factory Functions page provides some testing diagnostics for the LCD, camera and
audio on the GXV3140. (As shown in the figure below)
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The Debug page (as shown in the figure below) contains the built-in debug tools for the
GXV3140. The debug tools make it more convenient to obtain corresponding information and
traces when the system encounters problems. To start capturing traces, users need to Enable
Application Debug and press the Start button next to the Capture Packets option. The
captured traces are available for download through the web configuration interface and can
be sent to Grandstream support for troubleshooting.
CAMERA
This screen allows the user to modify the camera settings for the GXV3140. Settings such as
Color Mode, White Balance, Flicker Control and Lens Correction can be configured. (As
shown in the figure below)
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z
CALL FEATURES
The Call Features menu allows the user to configure Call Forwarding methods (Forward unconditionally,
Forward when busy, Forward on no answer) and other features such as Auto-Answer, Call Waiting and
DND. Users can configure the three accounts to different call forwarding schemes.
Press F1 to Select Call Features and the following screen will be displayed:
Other features include configuration for Auto Answer, Do Not Disturb, Call Waiting, Call Waiting Tone, and
Direct IP Call (as shown in the figure below):
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After the settings are configured, select “Save” to save and activate the settings.
PERSONALIZE
Users may personalize the phone by selecting their preferred screen layout, soft key function, screen
display and language settings. To access Personalize, press F1 for MENU, toggle to Personalize and
press the OK button to select it.
SCREEN LAYOUT
Users can choose between Small Layout, Big Layout, or Custom Layout (by uploading an
XML file) by toggling between the Left and Right buttons.
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z
SOFTKEY
Users can define the soft/function key functions of the Main Screen and Call Screen. There
are several soft key functions that the user can select for the 4 function keys.
Note: If the user selects the “Snapshot” option for one of the softkey functions for the Call
Screen they can capture a snapshot of the remote party during the call. This picture will be
saved in the “screenshot” folder and can be used as a picture icon for the contact in the
Phone Book.
SCREEN SAVER
Users can personalize the phone by selecting the screensaver and the desktop background.
The interval and the timeout period can also be specified here.
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LANGUAGE
This screen allows users to select the preferred language.
Users can download the
corresponding Language File from the TFTP/HTTP server to expand to the language selection
menu.
MY PROFILE
This screen allows users to configure the login username and password for the phone.
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TONES
This screen allows users to configure the alarm tone and the event alert tone for the GXV3140.
WEATHER UPDATE
The GXV3140 also includes a weather updates application that provides users with the most up to
date information on the weather forecast. Users may set the City (Zip code) to display the
weather update for that particular city. In addition, users may also define the refresh interval time
(in minutes) and the preferred temperature units.
Note: For cities outside of US, please locate the corresponding international city code on Yahoo
Weather (http://weather.yahoo.com/). Search for the city where you are located, and use the 8 digit
city code (located in the web browser address bar as part of the web URL) to configure the phone.
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z
RSS NEWS
The GXV3140 allows users to subscribe to different RSS feeds. The GXV3140 supports up to 3
customized feeds (as shown in the figure below). The user is able to subscribe to news that is
relevant to the topic of interest. You can also configure the refresh time of the RSS feeds:
INFO
This screen displays the System, Network and Account information.
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System information such as Product Model, Hardware Version, Part Number, System Up Time
and Software Version are displayed here.
As shown in the figure above, users can view the Network Information: MAC address, Address
Type, IP address, Subnet Mask, Gateway, DNS Server and NAT Type.
The number and the status of the three SIP accounts can be viewed here.
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SOFTWARE VERSION UPGRADE
The GXV3140 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the
TFTP/HTTP/HTTPS server and selecting a download method.
Configure a valid URL for TFTP or HTTP, the server name can be the FQDN or IP address format.
Examples of valid URLs：
1. firmware.mycompany.com:6688/Grandstream/
2. 168.75.215.189
There are two ways to setup a software upgrade server: The Keypad Menu or the Web Configuration
Interface.
UPGRADE VIA KEYPAD MENU
To
configure
the
software
upgrade
server
through
the
keypad
menu;
select
“Menu”->”Settings”->”Maintenance”. In the “Upgrade” subpage, users may then select the upgrade mode
and enter the IP address or FQDN of the Firmware server and the System Config server. After making the
changes, use the F3 softkey to save the new settings.
UPGRADE VIA WEB BROWSER CONFIGURATION PAGE
Open a web browser and enter the IP address for the GXV3140. Next, log in with the administrator
username and password. Under Maintenance, select “Upgrade and provisioning”, enter the IP address
or the FQDN (URL) of the upgrade server and choose to upgrade via TFTP or HTTP. Save the changes
and reboot the unit.
At this moment, the LCD will display the progress of the software download/upgrade. Please do not disrupt
or power down the unit.
Note: The software upgrade will last up to 5 minutes (through the LAN side) and may take longer when
upgrading through the Internet (limited by the network bandwidth). Grandstream recommends
downloading and upgrading the software in a controlled LAN environment.
NO LOCAL TFTP SERVERS
For users without a local TFTP server, Grandstream offers a NAT-friendly TFTP server. This enables users
to download the latest software upgrades for their phone via this server. Please refer to the webpage:
http://www.grandstream.com/firmware.htm. Each product has its own TFTP server address.
Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A
free windows version TFTP server is available for download from
http://support.solarwinds.net/updates/New-customerFree.cfm or http://tftpd32.jounin.net/.
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Instructions for downloading and using a free TFTP Server:
1. Unzip the firmware files and put all of them in the root directory of the TFTP server.
2. Connect the PC running the TFTP server and the GXV3140 device to the same LAN segment.
3. Launch the TFTP server and go to the File menu -> Configure -> Security to change the TFTP server's
default setting from "Receive Only" to "Transmit Only" for the firmware upgrade.
4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.
5. Configure the Firmware Server Path to the IP address of the PC.
6. Update the changes and reboot the GXV3140.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
Note: When the GXV3140 boots up, it will send a TFTP or HTTP request to download the configuration file
cfgxxxxxxxxxxxx”( “xxxxxxxxxxxx” is the MAC address of the phone). If it is a normal TFTP or HTTP
upgrade, the following messages “TFTP Error from [IP ADRESS] requesting cfg000b82023dd4 : File does
not exist. Configuration File Download” can be ignored in the TFTP/HTTP server log.
CONFIGURATION FILE DOWNLOAD
Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File
through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP/HTTPS server path for the
configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config
Server Path” can be the same or different from the “Firmware Server Path”.
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with the “Admin Password” in the ADVANCED SETTINGS page. For a
detailed parameter list, please refer to the corresponding firmware release configuration template.
When a Grandstream Devices boots up or reboots, it will issue a request for a configuration file named
“cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN side MAC address of the device, i.e.,
“cfg000b820102ab”. The configuration file name should be in lower case letters.
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RESTORE FACTORY DEFAULT SETTINGS
WARNING: Restoring the Factory Default Settings will delete all configuration information on the phone.
Please backup or print all the settings before you restore to the factory default settings. Grandstream is not
responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
There are two methods to restore the GXV3140 to the factory default settings.
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU
The steps to restore the phone to factory default settings through the LCD menu are as follows:
Step 1: Select “MENU” (F1 or the OK button) to enter into the phone menu and select Settings. (Shown in
the figure below)
Step 2: Press “Select” (F1 or the OK button) to enter into the phone Settings menu and select Maintenance.
(Shown in the figure below):
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Step 3: Press “Select” (F1 or the OK button) to access the Maintenance page. In the Upgrade tab, press
the Down arrow twice to select the Factory Reset option. (Shown in the figure below)
Step 4: Press the OK button, the phone will display a warning message. (Shown in the figure below)
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Step 5: Press the OK button again to select “OK”. The phone will reboot and perform a factory reset.
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE
Step 1: Login to the system configuration page through a web browser and select “Maintenance”. From the
menu on the left, select “Upgrade and Provisioning”. This will bring up the upgrade and provisioning page
as shown in the figure below.
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Step 2: At the bottom of the page, click on the “Reset” button for Factory reset. A dialog box will pop up (as
shown in figure below)
Click on OK to restore the phone to factory settings.
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EXPERIENCING THE GXV3140 MULTIMEDIA PHONE
When the user boots the phone for the first time, Account 1 will be registered to the IP Video Talk server
with a provisioned extension of 810xxxx. If the user has purchased two or more GXV3140 IP Multimedia
phone, the phones are able to establish video calls between each other and the user can immediately
experience the plug and play nature of the GXV3140. If the user has only one multimedia phone, the user
can choose to experience the multimedia features by dialing 0 to establish a video call with the preset
extension on the server.
As shown in the figure above, area A shows the remote video and area B shows the local video.
When the system boots up for the first time, the phone will establish a video call with the server preset
extension 0. Users can experience a playback of video on the phone.
Thank you again for purchasing Grandstream IP Multimedia phone, it is sure to bring convenience and
color to both your business and personal life.
Grandstream Networks, Inc.
GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.1.18
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Updated : 09/2009
FCC
Warning
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
FCC 15.105 Class B
(b) For a Class B digital device or peripheral, the instructions furnished the user shall include the following
or similar statement, placed in a prominent location in the text of the manual:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
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