Grandstream Networks GXW400X VoIP Gateway User Manual GXW40xx User Manual 1 0 4 2

Grandstream Networks, Inc. VoIP Gateway GXW40xx User Manual 1 0 4 2

Contents

Users Manual

GXW40XX User Manual www.grandstream.com Firmware Version 1.0.4.2 support@grandstream.com Grandstream Networks, Inc. Analog IP Gateway GXW40XX 4, 8 or 24 FXS Ports
Grandstream Networks, Inc. GXW40XX User Manual Page 2 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 TABLE OF CONTENTS GXW40XX User Manual WELCOME.................................................................................................................................................... 4 GATEWAY GXW40XX OVERVIEW .............................................................................................................. 4 SAFETY COMPLIANCE ................................................................................................................................ 4 WARRANTY ............................................................................................................................................... 4 CONNECT YOUR GXW40XX GATEWAY ................................................................................................... 5 EQUIPMENT PACKAGING .............................................................................................................................................. 5 CONNECT THE GXW40XX .......................................................................................................................................... 5 FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL .......................................................................... 5 FIGURE 2: DIAGRAM OF GXW4004-8 AND GXW4024 DISPLAY PANEL ..................................................................... 6 GXW40XX FEATURES ................................................................................................................................ 8 SOFTWARE FEATURES OVERVIEW ............................................................................................................................... 8 HARDWARE SPECIFICATION ....................................................................................................................................... 10 BASIC OPERATIONS ................................................................................................................................ 11 UNDERSTANDING GXW VOICE PROMPTS .................................................................................................................. 11 PLACING A PHONE CALL ............................................................................................................................................ 12 PHONE OR EXTENSION NUMBERS ............................................................................................................ 12 DIRECT IP CALLS .................................................................................................................................... 12 CALL HOLD ................................................................................................................................................................ 13 CALL WAITING .......................................................................................................................................................... 13 CALL TRANSFER ........................................................................................................................................................ 13 BLIND TRANSFER ............................................................................................................................... 13 ATTENDED TRANSFER ...................................................................................................................... 13 3-WAY CONFERENCING ............................................................................................................................................. 14 HUNTING GROUP ....................................................................................................................................................... 14 INTER-PORT CALLING ................................................................................................................................................ 15 PSTN PASS THROUGH/LIFE LINE .............................................................................................................................. 16 SENDING AND RECEIVING FAX................................................................................................................................... 16 SUPPORT RADIUS PROTOCOL ................................................................................................................................... 16 CALL FEATURES ...................................................................................................................................... 17 CONFIGURATION GUIDE ......................................................................................................................... 18 CONFIGURING GXW40XX VIA VOICE PROMPT ........................................................................................................ 18 CONFIGURING GXW40XX WITH WEB BROWSER ................................................................................................. 18 ACCESS THE WEB CONFIGURATION MENU ............................................................................................. 18 IMPORTANT SETTINGS ................................................................................................................................................ 19 NAT SETTINGS ..................................................................................................................................... 19 DTMF METHODS .................................................................................................................................. 19 PREFERRED VOCODER (CODEC) ........................................................................................................ 20 SAVING THE CONFIGURATION CHANGES ................................................................................................................... 35 REBOOTING FROM REMOTE ........................................................................................................................................ 35 CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................................................... 35 SOFTWARE UPGRADE ............................................................................................................................. 36 CONFIGURATION FILE DOWNLOAD ............................................................................................................................ 37 FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX .................................................................................... 37 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ............................................................................... 37 RESTORE FACTORY DEFAULT SETTING .............................................................................................. 38
Grandstream Networks, Inc. GXW40XX User Manual Page 3 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 TABLE OF FIGURES GXW40XX User Manual Figure 1: Diagram of GXW4004-8 and GXW4024 Back Panel ................................................................................... 5 Figure 2: Diagram of GXW4004-8 and GXW4024 Display Panel .............................................................................. 6 TABLE OF TABLES GXW40XX User Manual Table 1: Definitions of the GXW Connectors .............................................................................................................. 6 Table 2: Definitions of the GXW Display Panel .......................................................................................................... 7 Table 3: GXW40XX Software Features ....................................................................................................................... 8 Table 4: Hardware Specification of GXW40XX series gateways .............................................................................. 10 Table 5: Definitions of the GXW Voice Prompts ....................................................................................................... 11 Table 6: Call Features Table (Star Code) ................................................................................................................... 17 Table 7: Basic Settings ............................................................................................................................................... 20 Table 8: Status Page ................................................................................................................................................... 22 Table 9: Advanced Settings ......................................................................................................................................... 23 Table 10: FXS Ports Settings ...................................................................................................................................... 26 Table 11: Profile settings ............................................................................................................................................ 27 CONFIGURATION GUI INTERFACE EXAMPLES GXW40XX User Manual http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip 1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE 2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE 3. SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE 4. SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE 5. SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE 6. SCREENSHOT OF STATUS PAGE
Grandstream Networks, Inc. GXW40XX User Manual Page 4 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 WELCOME Thank you for purchasing the Grandstream GXW40XX Analog FXS IP Gateway. The GXW40XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW40XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs. This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation, multi-party conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable, specifically designed to be an easy to use and affordable VoIP solution for the small – medium business or enterprise. Gateway GXW40XX Overview The new GXW40XX series has a compact and quiet design (no fans) and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable. The GXW40XX features 4,8 or 24-port FXS interface for analog telephones, dual 10M/100Mbps network ports with integrated router, PSTN life line in case of power failure, and an RS232 serial port (except GXW4024) for administration. In addition, it supports the option of 3 SIP Server profiles, caller ID for various countries/regions, T.38 fax, flexible dialing plans, security protection (SIPS/TLS), comprehensive voice codec including G.711 (a/u-law), G.723.1, G.726(16/24/32/48 bit rates), G.729A/B/E and iLBC. Safety Compliance The GXW40XX is compliant with various safety standards including FCC/CE. Its power adapter is compliant with UL standard. Warning: use only the power adapter included in the GXW40XX package. Use of alternative power adapter may permanently damage the unit. Warranty Grandstream has a reseller agreement with our reseller customers. End users should contact the company from whom the product was purchased, for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. • This document is contains links to Grandstream GUI Interfaces. Please download these examples http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip for your reference. • This document is subject to change without notice. The latest electronic version of this user manual is located at http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_usermanual_english.pdf Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Grandstream Networks, Inc. GXW40XX User Manual Page 5 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 CONNECT YOUR GXW40XX GATEWAY Connecting the GXW40XX gateway is easy. Before you begin, please verify the contents of the GXW40XX package. EQUIPMENT PACKAGING Unpack and check all accessories. Equipment includes: • one device unit • one RJ45 Ethernet cable • one 12V universal power adapter CONNECT THE GXW40XX Follow these four (4) steps to connect your GXW40XX gateway to the Internet and access the unit’s configuration pages. 1. Connect standard touch-tone analog phones to the FXS ports. 2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC to the LAN port of GXW400X for initial configuration. In case of GXW4024, there is only one Ethernet port. 3. Plug the power adapter into the GXW40XX gateway into a power outlet. Follow the instructions from the topic “Configuring GXW 400X with Web Browser” for initial configuration. The GUI pages will guide you through the remaining steps to set-up your gateway. Examples of the GUI Interfaces can be downloaded from: http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip. FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL LAN/WAN RJ-45 Ethernet Ports FXS Ports Console Connection (PC connection) GXW 400x PSTN Line Power Supply Reset GXW 4024
Grandstream Networks, Inc. GXW40XX User Manual Page 6 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 LAN Port TABLE 1: DEFINITIONS OF THE GXW CONNECTORS LAN Connect the LAN port with an Ethernet cable to your PC. WAN Connect to the internal LAN network or router. RESET Factory Reset button. Press for 7 seconds to reset factory default settings. DC 12V Power adapter connection CONSOLE Console connection for a PC. LINE When the unit loses power or unit became unregistered, FXS port 1 will be able to make/receive calls from the PSTN line connected to this port. FXS1 – FXS24 FXS port to be connected to analog phones / fax machines. Once the GXW40xx is turned on and configured, the front display panel indicates the status of the unit. FIGURE 2: DIAGRAM OF GXW4004-8 AND GXW4024 DISPLAY PANEL TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL FXS port status GXW4008 Display LEDs Display LEDs FXS port status GXW4024 50 PIN Telco Connector FXS Ports
Grandstream Networks, Inc. GXW40XX User Manual Page 7 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Power LED Indicates Power. Remains ON when Power is connected and turned ON. Ready LED Remains ON after boot-up. Console Turns ON when Console port is being used. LAN LED Indicates LAN (or WAN) port activity WAN LED Indicates PC (or LAN) port activity LED 1–24 Indicate status of the respective FXS Ports on the back panel Busy - ON (Solid Green) Available - OFF Slow blinking FXS LEDs indicates Voice Mail for that port. NOTE: y All LED lights display green when ON. y Slow blinking of READY, WAN and LAN LED together indicates a firmware upgrade or provisioning state. y LED POWER, READY and WAN lights are ON when device is up and running and successfully registered to the SIP Server. y Slow blinking of READY LED indicates that device has not registered with any SIP Service provider.
Grandstream Networks, Inc. GXW40XX User Manual Page 8 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 GXW40XX FEATURES The GXW4000 series is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Softswitches and SIP platforms. The GXW4000 series FXS gateway is auto-configurable, remotely manageable and scalable. The GXW4000 series gateways come in three models - the GXW-4004,GXW-4008 and GXW4024, each offering superb voice quality, traditional telephony functionality, easy deployment, and 4,8 and 24 FXS ports respectively. Each model features flexible dialing plans, integrated call routing to support a pure IP network call and an external power supply. SOFTWARE FEATURES OVERVIEW • 4, 8 or 24 FXS ports • Two RJ-45 ports (switched or routed) (one RJ-45 port in GXW4024) • Multiple SIP accounts & profiles (4,8 or 24 accounts / choice of 3 profiles per account) • Supports Voice Codecs: G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC • T.38 Fax • Comprehensive Dial Plan support for Outgoing calls. • G.168 Echo Cancellation • Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss Concealment (PLC) • Supports PSTN/PBX analog telephone sets or analog trunks TABLE 3: GXW40XX SOFTWARE FEATURES GXW4004 GXW4008 GXW4024 Telephone Interfaces 4 FXS ports 8 FXS ports 24 FXS ports SIP Provisioning 4 SIP accounts, 2 profiles 8 SIP accounts, 2 profiles 24 SIP accounts, 3 profiles Network Interface Two (2) 10M/100 Mbps, RJ-45 Two (2) 10M/100 Mbps, RJ-45 One 10M/100 Mbps LAN, RJ-45 Voice over Packet Capabilities Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), AEC with NLP Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711 Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), AEC with NLP Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711 Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), AEC with NLP Packetized Voice Protocol Unit (supports RTP/RTCP) G.168 compliant Echo Cancellation, Adaptive Jitter Buffer, Fax/Modem detection & auto-switch to G.711 PSTN Fail-over PSTN failover port on power failure PSTN failover port on power failure N/A Voice Compression G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729A/B/E, iLBC G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1A, G.726(ADPCM with 16/24/32/40 bit rates), G.729A/B/E, iLBC G.726 provides proprietary G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1, G.726(ADPCM with 16/24/32/40 bit rates), G.729A/B/E, iLBC
Grandstream Networks, Inc. GXW40XX User Manual Page 9 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control), Status output, Decoder controlling via voice packet header VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control), Status output, Decoder controlling via voice packet header G.726 provides proprietary VAD, CNG, and signal power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock synchronization), AGC (automatic gain control), Status output, Decoder controlling via voice packet header DHCP Server/Client Yes, NAT Router or Switched Mode Yes, NAT Router or Switched Mode Yes, DHCP Client only Fax over IP T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay QoS Diffserv, TOS, 802.1 P/Q VLAN tagging Diffserv, TOS, 802.1 P/Q VLAN tagging Diffserv, ToS, 802.1 P/Q VLAN tagging Transport Protocol RTP/RTCP RTP/RTCP RTP/RTCP DTMF Method In-audio, RFC2833, and/or SIP Info In-audio, RFC2833, and/or SIP Info In-Audio, RFC2833, and/or SIP Info IP Signaling SIP (RFC 3261) SIP (RFC 3261) SIP (RFC 3261) Provisioning TFTP, HTTP, HTTPS TFTP, HTTP, HTTPS TFTP, HTTP, HTTPS Control TLS/SIPS TLS/SIPS TLS/SIPS Management Syslog support, HTTP and Telnet access Syslog support, HTTP and Telnet access Syslog support, HTTP and Telnet access Dial Plan Yes Yes Yes UPnP Support Yes Yes N/A Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Polarity Reversal / Wink Yes Yes Yes EMC EN55022/EN55024 and FCC part15 Class B EN55022/EN55024 and FCC part15 Class B EN55022/EN55024 and FCC part15 Class B
Grandstream Networks, Inc. GXW40XX User Manual Page 10 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW40XX SERIES GATEWAYS GXW4004 GXW4008 GXW4024 Ports 4 FXS Ports 8 FXS Ports 24 FXS Ports Network interface 1 RJ45 for LAN, 10/100 Base-TX, Full Duplex 1 RJ45 for WAN,10/100Base-TX, Full Duplex 1 RJ45 for LAN, 10/100 Base-TX, Full Duplex 1 RJ45 for WAN,10/100Base-TX, Full Duplex 1 RJ45 for LAN, 10/100 Base-TX, Full Duplex PSTN Port PSTN fail-over port PSTN fail-over port n/a Console DB9 Serial port DB9 Serial port n/a Universal Switching Power Adaptor Input: 100-240V AC, 50/60Hz, 0.3A Max Output: 12V DC, 1.25A UL certified Input: 100-240V AC, 50/60Hz, 0.3A Max Output: 12V DC, 1.25A UL certified Input: 100-240V AC, 50/60Hz Output: 12V DC, 3.0A, UL certified Short Haul Loop 2REN: Up to 1km on 24 AWG wire 2REN: Up to 1km on 24 AWG wire 2REN: Up to 1km on 24 AWG wire Mounting Wall mount, Desktop Wall mount, Desktop Rack, Wall mount Dimension 225mm (L) x 135mm (W) x 35mm (H) 225mm (L) x 135mm (W) x 35mm (H) 445mm (L) x 269mm (W) x 44.5mm (H), or 1U Weight 0.29 lbs (3.5 oz) 0.29 lbs (3.5 oz) 6.3 lbs (2.8 kg) Temperature 32~104°F / 0~40°C 32~104°F / 0~40°C 32~104°F / 0~40°C Humidity 10% - 90% (non-condensing) 10% - 90% (non-condensing) 10% - 90% (non-condensing) Safety UL UL UL Compliance FCC, CE FCC, CE FCC, CE, C-Tick
Grandstream Networks, Inc. GXW40XX User Manual Page 11 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW40XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS Menu Voice Prompt User’s OptionsMain Menu “Enter a Menu Option” Enter “*” for the next menu option Enter “#” to return to the main menu Enter 01 – 05, 07,10 - 17, 47, 86 or 99 Menu option 01 “DHCP Mode”, “PPPoE Mode ”or “Static IP Mode” Enter ‘9’ to toggle the selection If user selects “Static IP Mode”, user need configure all the IP address information through menu 02 to 05. If user selects “Dynamic IP Mode”, the device will retrieve all IP address information from DHCP server automatically when user reboots the device.02 “IP Address “ + IP address The current WAN IP address is announced Enter 12-digit new IP address if in Static IP Mode. 03 “Subnet “ + IP address Same as Menu option 02 04 “Gateway “ + IP address Same as Menu option 02 05 “DNS Server “ + IP address Same as Menu option 02 07 Preferred Vocoder Enter “9” to go to the next selection in the list: • PCM U • PCM A • iLBC • G-726 • G-723 • G-729 10 “MAC Address” Announces the Mac address of the unit. 12 WAN Port Web Access Enter “9” to toggle between enabled and disabled 13 Firmware Server IP Address Announces current Firmware Server IP address. Enter 12 digit new IP address. 14 Configuration Server IP Address Announces current Config Server Path IP address. Enter 12 digit new IP address. 15 Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP 16 Firmware Version Firmware version information. 17 Firmware Upgrade Firmware upgrade mode. Enter “9” to rotate among the following three options: 1. always check 2. check when pre/suffix changes 3. never upgrade 47 “Direct IP Calling” Enter the target IP address to make a direct IP call, after dial tone. (See “Make a Direct IP Call”.) 71-78 Phone calls between different ports of the same GW 400x Applies to GXW4004/GXW4008. User can make internal calls between different ports inside the same GW even without being registered to SIP server. By dialing *** and 7x user can reach colleague connected to port “x”. 701-724 Phone calls between different ports of the same GW4024 Applies to GXW4024. User can make internal calls between different ports inside the same GW even without being registered to SIP server. By dialing *** and 7xx user can reach colleague connected to port “xx”. 86 Voice Mail Number of voice mails 99 “RESET” Enter “9” to reboot the device; or
Grandstream Networks, Inc. GXW40XX User Manual Page 12 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Enter MAC address to restore factory default setting (See Restore Factory Default Setting section) “Invalid Entry” Automatically returns to Main Menu Five Success Tips when using the Voice Prompt 1. “*” shifts down to the next menu option 2. “#” returns to the main menu 3. “9” functions as the ENTER key in many cases to confirm an option 4. All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed). 5. Key entry can not be deleted but the phone may prompt error once it is detected PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS 1. Dial the number directly and wait for 4 seconds (To change the default value, modify the following setting - “No Key Entry Timeout”) or 2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers. DIRECT IP CALLS Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy. Elements necessary to completing a Direct IP Call: 1. Both GXW40XX and other VoIP Device, have public IP addresses, or 2. Both GXW40XX and other VoIP Device are on the same LAN using private IP addresses, or 3. Both GXW40XX and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ). GXW40XX supports two ways to make Direct IP Calling: Using IVR 1. Pick up the analog phone then access the voice menu prompt by dial “***” 2. Dial “47” to access the direct IP call menu 3. Enter the IP address using format ex. 192*168*0*160 after the dial tone. Using Star Code 1. Pick up the analog phone then dial “*47” 2. Enter the target IP address using same format as above. Note: NO dial tone will be played between step 1 and 2. Destination ports can be specified by using “*” (encoding for “:”) followed by the port number.
Grandstream Networks, Inc. GXW40XX User Manual Page 13 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Examples: a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160. followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified. b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. NOTE: When completing direct IP call, the “Use Random Port” should set to “NO”. You can not make direct IP calls between FXS ports since they are using same IP. CALL HOLD Place a call on hold by pressing the “flash” button on the analog phone (if the phone has that button). Press the “flash” button again to release the previously held Caller and resume conversation. If no “flash” button is available, use “hook flash” (toggle on-off hook quickly). You may drop a call using hook flash. CALL WAITING Call waiting tone (2 short beeps) indicates an incoming call, if the call waiting feature is enabled. Toggle between incoming call and current call by pressing the “flash” button. First call is placed on hold. Press the “flash” button to toggle between two active calls. CALL TRANSFER BLIND TRANSFER Assume that call Caller A and B are in conversation. A wants to Blind Transfer B to C: 3. Caller A presses FLASH on the analog phone to hear the dial tone. 4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds). 5. Caller A will hear the confirm tone. Then, A can hang up. NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. Caller A can place a call on hold and wait for one of three situations: 1. A quick confirmation tone (similar to call waiting tone) followed by a dial tone. This indicates the transfer is successful (transferee has received a 200 OK from transfer target). At this point, Caller A can either hang up or make another call. 2. A quick busy tone followed by a restored call (on supported platforms only). This means the transferee has received a 4xx response for the INVITE and we will try to recover the call. The busy tone is just to indicate to the transferor that the transfer has failed. 3. Continuous busy tone. The phone has timed out. Note: continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed. It often means there was a failure to receive second NOTIFY – check firmware for most recent release. ATTENDED TRANSFER Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C: 1. Caller A presses FLASH on the analog phone for dial tone. 2. Caller A then dials Caller C’s number followed by # (or wait for 4 seconds).
Grandstream Networks, Inc. GXW40XX User Manual Page 14 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 3. If Caller C answers the call, Caller A and Caller C are in conversation. Then A can hang up to complete transfer. 4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the GXW40XX will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B. 3-WAY CONFERENCING The GXW40XX supports Bellcore style 3-way Conference. Instructions for 3-way conference: Assuming that call party A and B are in conversation. A (GXW40XX) wants to bring C in a conference: 1. A presses FLASH (on the analog phone, or Hook Flash for old model phones) to get a dial tone. 2. A dials C’s number then # (or wait for 4 seconds). 3. If C answers the call, then A presses FLASH to bring B, C in the conference. 4. If C does not answer the call, A can press FLASH back to talk to B. 5. If A presses FLASH during conference, C will be dropped out. 6. If A hangs up, the conference will be terminated for all three parties when configuration “Transfer on Conference Hangup” is set to “No”. If the configuration is set to “Yes”, A will transfer B to C so that B and C can continue the conversation. HUNTING GROUP This feature allows the user to setup a single SIP account on the gateway and have the ability to use all FXS ports to make/receive calls. Using this feature, all ports active in same Hunting Group will have the same phone number and incoming calls will be distributed in a round robin manner among the ports active in that Hunting Group. The number of hunting groups is limited by the number of ports each GXW model has - i.e. each port can be its own Hunting Group. The most practical and efficient way to use Hunting Groups is to assign 2 or 3 ports to separate Hunting Groups. One additional and popular way to use the Hunting Group feature is called “multiplexed analog lines”. In this configuration, a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 4008 ports configured as a Hunting Group. The GXW can be registered to a SIP server provider using only one phone number. If the SIP service provider allows multiple calls to the same number, the GXW will allow 8 concurrent calls to the same SIP number. All office members can be reached remotely using the same phone number in a round-robin fashion. Example Configuration of a typical Hunting Group: 1. Configure the SIP account from your VoIP Service Provider on FXS port 1 under FXS Ports webpage. 2. Select Active under the Hunting Group drop box for FXS port 1. 3. For the remaining ports (say 2, 3 and 4) select 1 for Hunting Group. Ports 2, 3 and 4 are now active members of the hunting group associated with port 1. This configuration will route all calls directed to FXS port 1 to ports 2, 3 and/or 4 in round robin fashion respectively if port 1 is busy or times out. You can configure the ring timeout on the Profile page. Example configuration of a multiple Hunting Group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting group set to "Active"
Grandstream Networks, Inc. GXW40XX User Manual Page 15 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 FXS Port #2: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #3: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #4: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #5: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" FXS Port #6: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" FXS Port #7: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "7" … FXS Port #24: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" Hunting Group 1 contains ports 1, 2, 3. Hunting Group 4 contains ports 4, 5, 6. Hunting Group 7 contains ports 7, 8. Please be aware, the choice of 1 for ports 2 and 3, the choice of 4 for ports 5 and 6, the choice 7 for port 8 is required to indicate that the SIP account tied to port market as “Active” will be used for all members of the same Hunting group. Needless to say, those members of the same Hunting group may not be sequential ports. In following example ports 3, 5 and 7 tied to SIP Account configured in Port #1 marked as “Active”, and ports 4,6,8 tied to SIP Account configured in Port #2 marked as “Active” as well. Example of not sequential configuration of a multiple Hunting Group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #2: SIP UserID and Authenticate ID entered, Hunting Group set to "Active" FXS Port #3: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #4: SIP UserID and Authenticate ID left blank, Hunting group set to "2" FXS Port #5: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #6: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" FXS Port #7: SIP UserID and Authenticate ID left blank, Hunting group set to "1" FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" … FXS Port #24: SIP UserID and Authenticate ID left blank, Hunting Group set to "2" Note: A single call directed to the SIP account will NOT result in all ports ringing at the same time. They will ring in the hunting group only. This feature is applicable to incoming calls only. INTER-PORT CALLING In some cases a user may want to make phone calls between the phones connected to multiple ports of the same gateway when it is used as a stand alone unit, without the use of a SIP server. This feature will also be applicable when the gateway is used with Hunting Groups and is registered to SIP server only with one master number. In such cases users still will be able to make inter-port calls by using the IVR feature. For example on the GX4004 and GXW4008 the user connected to port 1 can reach the user connected to port 3 by dialing *** and 73. Digit 7 indicated using inter-port calling feature, digit 3 indicates the port number which should be reached. At the same manner the user connected to port 4 can reach the user connected to port 8 by dialing *** and 78. On the GXW4024 inter-port calling is achieved by dialing *** and 7 plus two extra digits corresponding to the port number. For example the user connected to port 1 can be reached by dialing *** and 701; the user connected to port 24 can be reached by dialing *** 724.
Grandstream Networks, Inc. GXW40XX User Manual Page 16 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 PSTN PASS THROUGH/LIFE LINE This feature is only applicable to GXW4004 and GXW4008 models. The RJ-11 line jack on the GXW400X side connected to a legacy PSTN line, functions as a pass through jack when the GXW400X loses power or becomes unregistered. In this case, analog phone connected to FXS port 1 will be directly connected to RJ-11 jack marked as LINE. The pass through/life line mode enables the user to use the analog phone for PSTN calls directly without using an access code. SENDING AND RECEIVING FAX GXW40XX supports fax in two modes: 1) T.38 (Fax over IP) and 2) Fax Pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions. If the service provider supports T.38, please use this method by selecting T.38 as fax mode (default). If the service provider does not support T.38, pass-through mode may be used. If you have problems with sending or receiving Fax, toggle the Fax Tone Detection Mode setting. SUPPORT RADIUS PROTOCOL GXW40XX supports RADIUS for authentication, authorization and billing purposes. Primary and secondary RADIUS server configurations are available to provide redundancy to this feature. In case Primary Radius server becomes unusable, RADIUS requests will be automatically sent to the secondary server. When at least one RADUIS server was configured, the device will allow users to make phone calls only after authorization from RADIUS server has been received. CDR (Call Detail Record) is also sent to the RADIUS server for billing purposes. RAIDUS server can send requests to terminate calls when run out of pre-paid credit. The GXW400x will be able to work in VoIP billing environment using redundant double server configuration. User will be able to configure primary and secondary RADUIS server IP Addresses or FQDNs. Once at least one RADUIS server was configured, the device will allow users to make phone calls only after permission from RADIUS server has been received. In case Primary Radius server becomes unusable, secondary will take role of primary and will manage credit recourses in the network. Imbedded RADIUS client also supports request generated by Radius server to terminate calls when run out of pre-paid credit.
Grandstream Networks, Inc. GXW40XX User Manual Page 17 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 CALL FEATURES GXW40XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Key Call Features *02 Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC) *03 Disable LEC (pe call) Dial “*03” + ” number ”. No dial tone is played in the middle. *16 Enable SRTP *17 Disable SRTP *30 Block CallerID (for all-config change) *31 Send CallerID (for all-config change)*67 Block CallerID (per call) *82 Send CallerID (per call) *47 Direct IP Calling. Dial “*47” + “IP address”. No dial tone will be played in the middle. Detail see Direct IP Calling section on page 12. *50 Disable Call Waiting (for all-config change) *51 Enable Call Waiting (for all-config change) *69 Call Return Service: Dial *69 and the phone will dial the last incoming phone number received. *70 Disable Call Waiting (Per Call) *71 Enable Call Waiting (Per Call) *72 Unconditional Call Forward: Dial “*72” and then the forwarding number followed by “#”. Wait for dial tone and hang up. (dial tone indicates successful forward) *73 Cancel Unconditional Call Forward: Dial “*73” and wait for dial tone, then hang up. *74 Enable Paging Call: Dial “*74” and then the destination phone number you want to activate in Paging mode. *78 Enable Do Not Disturb (DND): When enabled all incoming calls will be rejected. *79 Disable Do Not Disturb (DND): When disabled, incoming calls will be accepted. *87 Blind Transfer *90 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. *91 Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. *92 Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up. *93 Cancel Delayed Call Forward: Dial “*93” for a dial tone, then hang up. Flash/Hook If user hears call waiting beep, flash/hook will switch to the new incoming call. Also used to switch to a new channel for a new call. # Pressing pound sign will serve as Re-Dial key.
Grandstream Networks, Inc. GXW40XX User Manual Page 18 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 CONFIGURATION GUIDE CONFIGURING GXW40XX VIA VOICE PROMPT DHCP MODE Select voice menu option 01 to enable GXW40XX to use DHCP. STATIC IP MODE Select voice menu option 01 to enable GXW40XX to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively. FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server. CONFIGURATION SERVER IP ADDRESS Select voice menu option 14 to configure the IP address of the configuration server. UPGRADE PROTOCOL Select voice menu option 15 to choose firmware and configuration upgrade protocol. User can choose between TFTP and HTTP. FIRMWARE UPGRADE MODE Select voice menu option 17 to choose firmware upgrade mode among the following three options: 1) always check, 2) check when pre/suffix changes, and 3) never upgrade WAN PORT WEB ACCESS (Note: This option is not present on GXW4024 gateway) Select voice menu option 12 to enable WAN Port Wed Access of the device configuration pages. CONFIGURING GXW40XX WITH WEB BROWSER The GXW40XX series gateway has an embedded Web server that allows users to configure the GXW40XX through a web browser. ACCESS THE WEB CONFIGURATION MENU The GXW40XX HTML configuration menu can be accessed via LAN or WAN port: From the LAN port (For GXW4004/8 only):: 1. Directly connect a computer to the LAN port. 2. In Windows, open a ‘Command Prompt’ window 3. Type in “ipconfig /release”, the IP address etc. becomes 0. 4. Type in “ipconfig /renew”, the computer gets an IP address in 192.168.2.x segment by default 5. Open a web browser, type in the default gateway IP address. http://192.168.2.1. You will see the login page of the device. From the WAN port (For GXW4004/8 only): The WAN port HTML configuration option is disabled by default from factory. To access the HTML configuration menu from the WAN port: 1. Follow table 4 to find the WAN side IP address. 2. Open a web browser, type in the WAN side IP address – for example: http://GXW40XX -IP-Address (the GXW40XX IP-Address is the WAN IP address for the GXW40XX).
Grandstream Networks, Inc. GXW40XX User Manual Page 19 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 NOTE: • WAN side HTTP access is disabled by default for security reasons. You can enable HTTP access on the configuration page by setting “WAN side HTTP access” to be YES. • Initial access to the configuration pages is always from the LAN port. The instructions are listed above. • The IVR announces 12 digits IP address, you need to strip out the leading “0” in the IP address. For ex. IP address: 192.168.001.014, you need to type in http://192.168.1.14 in the web browser. Once the HTTP request is entered and sent from a web browser, the user will see a log-in screen. There are two default passwords for the login page: User Level: Password: Web pages allowed: End User Level 123 Only Status and Basic Settings Administrator Level Admin Browse all pages The password is case sensitive with maximum length of 25 characters. The factory default password for End User and administrator is “123” and “admin” respectively. Only an administrator can access the “ADVANCED SETTING”, “Profile 1”, “Profile 2” and “FXS PORTs” configuration pages. Please reference the GUI pages using the following link: http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip . IMPORTANT SETTINGS The end-user must configure the following settings according to the local environment. NOTE: Most settings on the web configuration pages are set to the default values. NAT Settings If you plan to keep the gateway within a private network behind a firewall, we recommend using STUN Server. The following three (3) settings are useful in the STUN Server scenario: 1. STUN Server (under Advanced Settings webpage) Enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. 2. Use Random Ports (under Advanced Settings webpage) It really depends on your network settings, so set this parameter to Yes or No, whichever works. Generally if you have multiple IP devices under the same network, it should be set to Yes. If using a Public IP address, set this parameter to No. 3. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network. DTMF Methods DTMF Settings are in Profile pages. • DTMF in-audio • DTMF via RTP (RFC2833) • DTMF via SIP INFO You can enable set priority of DTMF methods according to your preference, from Priority 1 to 3. This setting should be based on your server DTMF setting.
Grandstream Networks, Inc. GXW40XX User Manual Page 20 of 399 Firmware 1.0.4.2 Last Updated: 06/2011 Preferred VOCODER (Codec) The GXW40XX supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: • PCMU/A (or G711µ/a) • G729 A/B/E • G723 • G726 (16/24/32/40) • iLBC • AAL2 (all G726) DEFINITIONS This section will describe the options in the Web configuration user interface. As mentioned, a user can log in as an administrator or end-user. Functions available for the end-user are: • STATUS: Displays the network status, account status, software version and MAC-address of the phone • BASIC SETTINGS: Basic preferences such as date and time settings, multi-purpose keys and LCD settings can be set here. Additional functions available to administrators are: • ADVANCED SETTINGS: To set advanced network settings, codec settings and XML configuration settings. • PROFILE X: To configure each of the SIP accounts. • FXS PORTS: To configure each of the FXS ports and Hunting Groups etc. TABLE 7: BASIC SETTINGS End User Password Password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters. Web Port By default, HTTP uses port 80. This field is for customizable web port. Telnet Server Default is Yes. IP Address There are two modes to operate the GXW40XX : DHCP mode: The GXW40XX acquires its IP address from the first DHCP server it discovers from the LAN It is on. PPoE: Set the PPPoE account settings. The GXW40XX will establish a PPPoE session if any of the PPPoE fields is set. Static IP mode: configure the IP address, Subnet Mask, Default Router IP address, DNS Server 1 (primary), DNS Server 2 (secondary) fields. These fields are set to zero by default.
Grandstream Networks, Inc. GXW40XX User Manual Page 21 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 DHCP hostname This option specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Default is blank. DHCP domain This option specifies the domain name that client should use when resolving hostnames via the Domain Name System. Default is blank. DHCP vendor class ID Used by clients and servers to exchange vendor-specific information. Default is HT500. PPPoE account ID PPPoE username. Necessary if ISP requires you to use a PPPoE (Point to Point Protocol over Ethernet) connection. PPPoE password PPPoE account password. PPPoE Service Name This field is optional. If your ISP uses a service name for the PPPoE connection, enter the service name here. Default is blank. Time Zone Controls how the date/time is displayed according to the specified time zone. Self Defined Time Zone The syntax is std offset dst [offset],start[/time],end[/time] Default is set to : MTZ+6MDT+5,M3.2.0,M11.1.0 MTZ+6MDT+5, It indicates a time zone with 6 hours offset with 1 hour ahead which is the US central time. It is positive (+) if the local time zone is west of the Prime Meridian and negative (-) if it is east. Prime Meridian (International or Greenwich Meridian) M3.2.0,M11.1.0 The 1st number indicates Month: 1,2,3,..,12 (for Jan, Feb, .., Dec) The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday etc) The 3rd number indicates Weekday: 0,1, 2, ..,6(for Sun, Mon, Tue, .., Sat) Therefore, this example is the DST which starts from the second Sunday of March to the 1st Sunday of November. Language Default is English. Languages supported with voice prompt. Device Mode This parameter controls whether the device is working in NAT router mode or Bridge mode. Save the setting and reboot prior to configuring the GXW. Note: This option is not present on GXW4024 NAT maximum ports Maximum NAT ports, typically one connection per port. Note: This option is not present on GXW4024 NAT TCP timeout NAT TCP timeout in seconds Note: This option is not present on GXW4024 NAT UDP timeout NAT UDP timeout in seconds. Note: This option is not present on GXW4024 Uplink Bandwidth ISP specified WAN uplink bandwidth Note: This option is not present on GXW4024 Downlink Bandwidth ISP specified WAN downlink bandwidth Note: This option is not present on GXW4024 Enable UPnP support If set to “Yes”, the GXW40XX would act as an UPnP gateway for your UPnP enable applications. UPnP - Universal Plug n Play Note: This option is not present on GXW4024
Grandstream Networks, Inc. GXW40XX User Manual Page 22 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Reply to ICMP on WAN port If set to “Yes”, the GXW40XX will respond to the PING. Default is No. “Yes” setting may make the gateway vulnerable to a Denial of Service attack. Note: This option is not present on GXW4024 WAN side HTTP/Telnet Access If set to “Yes”, user can access the configuration page through the WAN port, instead of through the “PC” port. WARNING: this configuration is less secure than default option. Default is No. Note: This option is not present on GXW4024 Cloned WAN MAC Address This allows you to change/set the MAC address on the WAN interface. Note: This option is not present on GXW4024 Enable LAN DHCP Default is Yes. Note: This option is not present on GXW4024 LAN Subnet Mask Sets the LAN subnet mask. Default value is 255.255.255.0 Note: This option is not present on GXW4024 LAN DHCP Base IP Base IP for the LAN port which functions as a Gateway for the subnet. Default value is 192.168.2.1. When the device detects WAN IP is conflicting with LAN IP, the LAN base IP address will be changed based on the network mask -- the effective subnet will be increased by 1. For example; 192.168.2.1 will be changed to 192.168.3.1 if net mask is 255.255.255.0. Then the device will reboot Note: This option is not present on GXW4024 LAN DHCP Start IP Default is 100 Note: This option is not present on GXW4024 LAN DHCP End IP Default is 199 Note: This option is not present on GXW4024 DHCP IP Lease Time Value is set in units of hours. Default value is 120 hrs (5 Days.) The time IP address is assigned to the LAN clients. Note: This option is not present on GXW4024 DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW40XX or defined in port forwarding. Note: This option is not present on GXW4024 Port Forwarding Forwards a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port. Note: This option is not present on GXW4024 In addition to the Basic Settings configuration page, end users also has access to the Device Status page. TABLE 8: STATUS PAGE MAC Address The device ID in hexadecimal format. This is needed for Internet Service Providertroubleshooting. Note: there are separate MAC addresses for the WAN side and the LAN side. The LAN MAC address will be used for provisioning and can be found on the label on original box and on the label located on the bottom panel of the device. WAN IP Address Shows WAN IP address of GXW40XX Product Model Contains the product model info. Software Version Program: This is the main software release. Boot and Loader are not changed often. System Up Time Shows system uptime since the last reboot.
Grandstream Networks, Inc. GXW40XX User Manual Page 23 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 PPPoE Link Up Shows whether the PPPoE connection is running if connected to DSL modem. NAT Shows type of NAT the GXW40XX is connected to via its WAN port. It is based on STUN protocol. Port Status Displays relevant information regarding the individual FXS ports. Example: Port Hook Registration DND Forward Busy Forward Delayed Forward FXS1 On Hook Registered No 613 FXS2 Off Hook Registered No 614 FXS3 On Hook Not Registered No FXS24 On Hook Registered Yes 615 ** FXS port 24 user has set Do Not Disturb. FXS port 1 user has set his calls to be forwarded unconditionally to ext 613 FXS port 2 user has set his calls to be forwarded to 614 when his phone is busy. FXS port 3 user is not registered with his SIP Server. Advanced User configuration includes not only the end user configuration, but also advanced configurations such as: SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. Table 9: ADVANCED SETTINGS Admin Password Administrator password. Only the administrator can configure the “Advanced Settings” page. Password field is purposely left blank for security reasons after clicking update and saved. The maximum password length is 25 characters. Layer 3 QoS This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff-Serv or MPLS. Default value is 48. Layer 2 QoS Value used for layer 2 VLAN tag. Default setting is blank. STUN Server IP address or Domain name of the STUN server. STUN server assists devices behind a NAT firewall or a router to set up calls via VoIP. STUN server is often provided by the VoIP service provider or a public STUN server can be used. For a sample list of public free STUN servers please refer to: http://www.voip-info.org/wiki-STUN Keep-alive interval This parameter specifies the number of seconds after which a new blank UDP packet will be sent out to the proxy/server port in order to have the port stay open and the device remain reachable. Default is 20 seconds. Use STUN to detect network connectivity Use STUN keep-alive to detect WAN side network problems. If keep-alive request does not yield any response for configured number of times, the device will restart the TCP/IP stack. If the STUN server does not respond when the device boots up, the feature is disabled. Firmware Upgrade & Provisioning Enables GXW40XX to download firmware or configuration file using either the TFTP or HTTP/S protocols.
Grandstream Networks, Inc. GXW40XX User Manual Page 24 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Via TFTP Server This is the IP address of the configured TFTP server. If selected and it is non-zero or not blank, the GXW40XX retrieves the new configuration file or new code image from the specified TFTP server at boot time. After 5 attempts, the system will timeout and then it will start the boot process using the existing code image in the Flash memory. If a TFTP server is configured and a new code image is retrieved, the new downloaded image is saved into the Flash memory. Note: Do NOT interrupt the firmware upgrade process (especially the power supply) as this will damage the device. Depending on the network environment this process may take up to 15 or 20 minutes. Via HTTP or HTTPS Server The URL for the HTTP server used for firmware upgrade and configuration via HTTP. Note: If Auto Upgrade is set to No, GXW40XX will only do HTTP download once at boot up. Firmware Server Path IP address or domain name of firmware server. That URL of the server that hosts the firmware release. The default server is: fm.grandstream.com/gs Config Server Path IP address or domain name of configuration server. The server hosts a copy of the configuration file to be installed on the gateway. The default server is: fm.grandstream.com/gs XML Config File Password The password used for encrypting the XML configuration file using OpenSSL. This is required for the phone to decrypt the encrypted XML configuration file. HTTP/HTTPS User Name The user name for the HTTP/HTTPS server. HTTP/HTTPS Password The password for the HTTP/HTTPS server. Firmware File Prefix Default is blank. If configured, GXW40XX will request firmware file with the prefix. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Firmware File Postfix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Config File Prefix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Config File Postfix Default is blank. This setting is useful for Internet Telephone Service Providers. End users should keep it blank. Allow DHCP Option 66 to override server If set to “Yes”, configuration and upgrade server’s information can be obtained using DHCP option 66 from DHCP server. This option specifies the URL of the tftp server. Note: If DHCP Option 66 is enabled, the gateway will attempt downloading a configuration file from the server URL provided by DHCP, even though Config Server Path is left blank. Automatic Upgrade Choose “Yes” to enable automatic upgrade and provisioning. When set to No, GXW40XX will only do upgrade once at boot up. When “Check every day” or “Check every week” is checked, user can specify “Hour of the day (0-23)” or “Day of the week (0-6)”. Default time is Monday 1AM. There are three options to choose from: “Always check for New Firmware at Boot up”, “Check New Firmware only when F/W pre/suffix changes”, and “Always Skip the Firmware Check”. Authenticate Conf File If set to Yes, configuration file is authenticated before being accepted. This protects the configuration from unauthorized modifications.
Grandstream Networks, Inc. GXW40XX User Manual Page 25 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Firmware Key For firmware encryption. It should be 32-digit in Hexadecimal Representation. End user should keep it blank. SSL Certificate The GXW40XX series supports SIP over TLS. It has built-in private key and SSL certificate. The user specified SSL certificate used for SIP over TLS is in X.509 format. SSL Private Key You may also customize the SSL Private Key. The user specified SSL private key used for SIP over TLS is in X.509 format. SSL Private Key Password Enter SSL Private Key password here. ACS URL User specify the Auto Configuration Server’s URL (TR-069 protocol) ACS Username User specify the ACS Username ACS Password User specify the ACS password Periodic Inform Enable Default is No. If set to YES, device will send inform packets to the ACS Periodic Inform Interval Frequency that the inform packets will be sent out to the ACS Connection Request Username Set a user name for the ACS to connect to this device Connection Request Password Set a password for the ACS to connect to this device System Ring Cadence Configuration option for all FXS ports ring cadence for all incoming calls. (Syntax: c=on1/off1-on2/off2-on3/off3; [...]) Default is set to c=2000/4000; (US standards) Call Progress Tones Using these settings, user can configure tone frequencies according to user preference. By default, the tones are set to North American frequencies. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. ONis the period of ringing (ON time in ms) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. • “Dial tone” • “Ringback tone” • “Busy/Re-order tone” • “Confirmation tone” Please refer the document below to determine your local call progress tones: http://www.itu.int/ITU-T/inr/forms/files/tones-0203.pdf Lock Keypad Update If set to “Yes”, the configuration update via keypad is disabled. Disable Voice Prompt Disables the voice prompt configuration. Default is “No”. If set to “Yes” accessing integrated voice menu will be impossible. Disable Direct IP Call Disables the Direct IP Call function. Default is “No”. If set to “Yes” direct IP-to-IP calling will not be supported.
Grandstream Networks, Inc. GXW40XX User Manual Page 26 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Lifeline Mode Life line feature ensures user can place/receive a PSTN call in an emergency situation. 1. If set to “Auto”, in case of power loss or loss of SIP registration, the PSTN line will be seamlessly connected to analog phone connected to FXS port. 2. If set to “Always Connected” the PSTN line will be always connected to the phone connected to FXS port. VoIP calls will not be allowed in this configuration. 3. If set to “Always Disconnected”, user can only place VoIP calls, regardless of any power loss and/or SIP registration problems. User will be unable to place/receive any PSTN calls. Failover to FXO Gateway This feature allows users to place an outbound PSTN call in case there is a loss of an active registration (SIP server unreachable) of all FXS profiles. If set to “YES”, when GXW40XX recognizes a loss of registration, all outgoing calls will be routed to an FXO gateway. The use of this option presumes a configured GXW410x or another FXO gateway with an active PSTN line connection. FXO Gateway IP Address or URI of the FXO gateway. NTP server URI or IP address of the NTP (Network Time Protocol) server. Used by the phone to synchronize the date and time. An extensive list of public NTP servers can be found at http://www.ntp.org Syslog Server The IP address or URL of System log server. The server collects system log information from the device. Syslog Level Select the GXW40XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. product model/version on boot up (INFO level) 2. NAT related info (INFO level) 3. sent or received SIP message (DEBUG level) 4. SIP message summary (INFO level) 5. inbound and outbound calls (INFO level) 6. registration status change (INFO level) 7. negotiated codec (INFO level) 8. Ethernet link up (INFO level) 9. SLIC chip exception (WARNING and ERROR levels) 10. memory exception (ERROR level) The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: GS_LOG: [device MAC address][error code] error message Example: May 19 02:40:38 192.168.1.14 GS_LOG: [00:0b:82:00:a1:be][000] Ethernet link is up Primary RADIUS Server IP Address or FQDN of the primary RADIUS Server Primary RADIUS Auth Port Primary Radius server authentication port. Default value is 1812 Primary RADIUS Acct Port Primary Radius server accounting port. Default value is 1813 Primary Radius Server Secret Special secret string should be preconfigured according to RADIUS Server configuration Secondary RADIUS Server IP Address or FQDN of the secondary RADIUS Server
Grandstream Networks, Inc. GXW40XX User Manual Page 27 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Secondary RADIUS Auth Port Secondary Radius server authentication port. Default value is 1812 Secondary RADIUS Acct Port Secondary Radius server accounting port. Default value is 1813 Secondary Radius Server Secret Special secret string should be preconfigured according to RADIUS Server configuration RADIUS Timeout Default value is 2 seconds. The time between retries the GXW will send “Access-Request” message to RADIUS server in purpose to authenticate it. RADIUS Retry Default value is 3 times. Number of times the device will try to authenticate itself with preconfigured RADIUS server during initialization process. Download Device Configuration This setting allows user to download a text file containing all the P values of each setting as configured on the unit. TABLE 10: FXS PORTS SETTINGS FXS Port FXS Port Number SIP User ID User account information, provided by VoIP service provider (ITSP). Usually in the form of digit similar to phone number or actually a phone number. Authenticate ID SIP service subscriber’s Authenticate ID used for authentication. Can be identical to or different from SIP User ID. Password SIP service subscriber’s account password for GXW40XX to register to (SIP) servers of ITSP. Name Any name to identify this specific user. Profile ID Select the corresponding Profile ID (1/2)
Grandstream Networks, Inc. GXW40XX User Manual Page 28 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Hunting Group This feature enables the gateway to register all existing FXS ports with the same phone number. Each incoming call will be routed to first available port in round robinmode. User may configure all ports as members of the same Hunting Group or it may configure different port combinations for more than one Hunting Group. For example: Ports 1, 3 and 5 are members of the same Hunting Group, the rest of the ports may have separate numbers and may be reached independently. Any port, member of a Hunting Group that is not registered with a SIP account, will be able to place outbound calls using the SIP credentials of the primary Hunting Group port. For example: Port 1, 3 and 5 are members of the same Hunting Group. Port 1 is registered with a SIP account. Ports 3 and 5 are not registered. Ports 3 and 5 will be able to place outbound calls using the SIP account of port 1. Select appropriate value for Hunting Group feature. The original SIP account should be set to Active while the group members should be set to the port number of the Active Port. Example configuration of a multiple Hunting group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #2: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #3: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #4: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #5: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" FXS Port #6: SIP UserID and Authenticate ID left blank, Hunting Group set to "4" FXS Port #7: SIP UserID and Authenticate ID entered, Hunting group set to "Active" FXS Port #8: SIP UserID and Authenticate ID left blank, Hunting Group set to "7" Hunting Group 1 contains ports 1, 2, 3. Hunting Group 4 contains ports 4, 5, 6. Hunting Group 7 contains ports 7, 8. Port# FXS Port Number Offhook Auto-dial This feature allows you to automatically dial the number specified in this field as soon as the port is offhooked, i.e. when the receiver on the phone connected to Port# is picked up. Map to FXO Port# This is used only when peering with a Grandstream GXW410x. Default is 1, Supported values are 1-8, meaning line 1 to line 8 of the GXW410x device where the port will be mapped to. Map to FXO Gateway IP This is used when peering with an FXO gateway of any brand. You have to specifically mention the IP and sip port where the call will be sent to. and Port Sip port that will be annexed to the IP address above.
Grandstream Networks, Inc. GXW40XX User Manual Page 29 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 TABLE 11: PROFILE SETTINGS Profile Active When set to Yes the SIP Profile is activated. Primary SIP Server Primary SIP Server’s IP address or Domain name provided by VoIP service provider. Failover SIP Server Failover SIP Server’s IP address or Domain name provided by VoIP Service provider. This server will be used if the Primary SIP server becomes unavailable. Prefer Primary SIP Server Default is no. If set to yes it will register to Primary Server if registration with Failoverserver expires Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXW40XX for firewall or NAT penetration in different network environments. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can correct the problem. SIP transport User can select UDP or TCP or TLS. Please make sure you’re SIP Server or network environment supports SIP over the selected transport method. Default is UDP. NAT Traversal This parameter defines whether the GXW40XX NAT traversal mechanism is activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXW40XX performs according to the STUN client specification. Under this mode, the embedded STUN client will detect if and what type of firewall/NAT is being used. If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXW40XXwill use its mapped public IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the GXW40XXwill periodically (every 20 seconds) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole” on the NAT open. DNS Mode One from the 3 modes available for “DNS Mode” configuration: -A Record (for resolving IP Address of target according to domain name) -SRV (DNS SRV resource records indicates how to find services for various protocols) -NAPTR/SRV (Naming Authority Pointer according to RFC 2915) One mode can be chosen for the client to look up server. The default value is “A Record” User ID is Phone Number If the GXW40XX has an assigned PSTN telephone number, this field should be set to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone” parameter will be attached to the “From” header in SIP request. SIP Registration This parameter controls whether the GXW40XX needs to send REGISTER messages to the proxy server. The default setting is “Yes”. Unregister on Reboot Default is No. If set to “Yes”, the SIP user’s registration information is cleared on reboot.Outgoing Call without Registration Default is No. If set to “Yes,” user can place outgoing calls even when not registered (if allowed by Internet Telephone Service Provider) but is unable to receive incoming calls. Any port, member of a Hunting Group that is not registered with a SIP account, will be able to place outbound calls using the SIP credentials of the primary Hunting Group port. For example: Port 1, 3 and 5 are members of the same Hunting Group. Port 1 is registered with a SIP account. Ports 3 and 5 are not registered. Ports 3 and 5 will be able to place outbound calls using the SIP account of port 1, even if Outgoing Call without Registration is set to No Register Expiration Allows the user to specify the time frequency (in minutes) for the GXW40XX to refresh its registration with the specified registrar. The default interval is 60 minutes (or 1 hour). The maximum interval is 65535 minutes (about 45 days).
Grandstream Networks, Inc. GXW40XX User Manual Page 30 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Local SIP port Defines the local SIP port the GXW40XX will listen and transmit. The default value for Profile 1 is 5060 and 6060 for Profile 2. Local RTP Port Defines the local RTP-RTCP port pair the GXW40XX will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP and the port_value+1 for its RTCP; channel 1 will use port_value+2 for RTP, port_value+3 for its RTCP and so on. The default value for Profile 1 is 5004 and 6004 for Profile 2. Use random port Default is No. If set to Yes, the device will pick randomly-generated SIP and RTP ports. This is usually necessary when multiple GXW40XX/HT50X are behind the same NAT. Refer to Use Target Contact Default is No. If set to YES, then for Attended Transfer, the “Refer-To” header uses the transferred target’s Contact header information. Transfer on Conference Hang up Default is No. In which case if conference originator hangs up the conference will be terminated. When option YES is chosen, originator will transfer other parties to each other so that B and C can choose either to continue the conversation or hang up. Enable Ring-Transfer Default is No, this will create a Semi-Attendant Transfer. When set to Yes, device can transfer the call upon receiving ring back tone. Disable Bellcore Style 3-Way Conference Default is No. you can make a Conference by pressing ‘Flash’ key. If set to Yes, you need to dial *23 + second callee number. Remove OBP from Route Header: Default is No. If set to Yes, the Outbound Proxy will be removed from the route header. Support SIP Instance ID Default is Yes. If set to Yes, the contact header in REGISTER request will contain SIP Instance ID as defined in IETF SIP Outbound draft. Validate incoming SIP message Default is No. If set to yes all incoming SIP messages will be strictly validated according to RFC rules. If message does not pass validation process, call will be rejected. Check SIP user ID for incoming INVITE Default is No. Check the SIP User ID in Request URI. If they don’t match, the call will be rejected. Allow Incoming SIP Messages from SIP Proxy Only Default is No. If incoming SIP message does not match with SIP Server, it will be rejected. SIP T1 Timeout T1 is an estimate of the round-trip time between the client and server transactions. If the network latency is high, select larger value for more reliable usage. SIP T2 Interval Maximum retransmission interval for non-INVITE requests and INVITE responses. DTMF Payload Type Sets the payload type for DTMF using RFC2833. Preferred DTMF method (in listed order) The GXW40xx supports up to 3 different DTMF methods including in-audio, via RTP (RFC2833) and via Sip Info. The user can configure DTMF method in a priority list. Disable DTMF Negotiation Default is No. If set to yes, use above DTMF order without negotiation Send Hook Flash Event Default is No. If set to yes, flash will be sent as a DTMF event. Enable Call Features Default is Yes. (If Yes, call features using star codes will be supported locally) Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT/Firewall.
Grandstream Networks, Inc. GXW40XX User Manual Page 31 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Use NAT IP NAT IP address used in SIP/SDP message. Default is blank. Distinctive Ringtone Custom Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is configured, then the device will ONLY uses this ring tone when the incoming call is from the Caller ID. System Ring Tone is used for all other calls. When selected but no Caller ID is configured, the selected ring tone will be used for all incoming calls. Distinctive ring tones can be configured not only for matching whole number, but also for matching prefixes. In this case symbol * (star) will be used. If server supports Alert-Info header and standard ring tone set (Bellcore) or distinctive ring tone 1-10 is specified, then the ring tone in the Alert-Info header from server will be used. For example: If configured as *617, Ring Tone 1 will be used in case of call arrived from Massachusetts. Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page. Disable Call Waiting Default is No. If set to YES Call Waiting indication information will not be provided to analog phone connected to this FXS port. Disable Call Waiting Caller ID Default is No. If set to YES Call Waiting caller ID will not be provided to analog phone connected to this FXS port. Disable Call Waiting Tone Default is No. This is to disable the stutter Call Waiting Tone when a Call Waiting call arrives. The CWCID will still be displayed. Disable Reminder Ring for On-Hold Call Default is No. This is to disable the Reminder Ring that is played when a call is waiting on hold and the analog phone goes on-hook. Disable Visual MWI Visual message indicator is a special on-hook caller ID type message that enables and disables the message waiting light on certain phones. GXW40XX has this feature enabled by default. However, certain phones (rare) that do not support it may mistakenly treat this CID signal as an incoming call. A configuration option is needed to turn on MWI in this case. Visual MWI Type This is the type of signal sent to the analog phone to make it turn the lamp ON upon receiving a Voice mail. Check the phone’s manual to find out what signal is supported, FSK (default) or Neon. Note: This is only supported in model GXW4024 ver 4.A or newer. Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time. Hunting Group Ring Timeout Default is 20 seconds. If call is not answered within this designated time period, the call will be forwarded to the next member of a Hunt Group. Delayed Call Forward Wait Timeout Default value is 20 seconds. In case this feature activated using * codes (*92 code), the call will be forwarded after this preconfigured amount of time. No Key Entry Timeout Default is 4 seconds. Call will be completed within this time interval if no additional key entry occurs. Early Dial Default is No. Use only if proxy supports 484 response. This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number. If set to “Yes”, an INVITE is sent using the dial-number collected thus far; Otherwise, no INVITE is sent until the “(Re-)Dial” button is pressed or after about 5 seconds have elapsed if the user forgets to press the “Re-Dial” button. The “Yes” option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response. Otherwise, the call will likely be rejected by the proxy (with a 404 Not Found error). This feature is NOT designed to work with and should NOT be enabled for direct IP-to-IP calling.
Grandstream Networks, Inc. GXW40XX User Manual Page 32 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Dial Plan Prefix Sets the prefix added to each dialed number. Use # as Dial Key Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will send the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#” key can be included as part of number. Dial Plan Dial Plan Rules: 1. Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - any digit from 0-9; a. xx+ - at least 2 digits number; b. xx. – at least 2 digits number; c. ^ - exclude; d. [3-5] - any digit of 3, 4, or 5; e. [147] - any digit 1, 4, or 7; f. <2=011> - replace digit 2 with 011 when dialing g. < =1> - add a leading 1 to all numbers dialed, vice versa will remove a 1 from the number dialed h. | - or • Example 1: {[369]11 | 1617xxxxxxx} – Allow 311, 611, 911, and any 10 digit numbers of leading digits 1617 • Example 2: {^1900x+ | <=1617>xxxxxxx} – Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers • Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} – Allow any length of number with leading digit 2 and 10 digit-numbers of leading digit 1 and leading exchange number between 2 and 9; If leading digit is 2, replace leading digit 2 with 011 before dialing. 3. Default: Outgoing - {x+} Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): • ^1900x. - prevents dialing any number started with 1900 • <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically • 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits length • 011[2-9]x. - allows international calls starting with 011 [3469]11 - allow dialing special and emergency numbers 311, 411, 611 and 911 Note: In some cases user wishes to dial strings such as *123 to activate voice mail or other application provided by service provider. In this case * should be predefined inside dial plan feature and the Dial Plan will be: { [x*]+ }. Subscribe for MWI Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting Indication will be sent periodically. Send Anonymous If this parameter is set to “Yes”, the “From” header along with Privacy and P_Asserted_Identity headers in outgoing INVITE message will be set to anonymous, blocking Caller ID. Anonymous Call Rejection Default is No. If set to Yes, incoming calls with anonymous Caller ID will be rejected with 486 Busy message. Special Feature Default is Standard. Choose the selection to meet some special requirements from Softswitch vendors. Example of vendors - CBCOM, RNK.
Grandstream Networks, Inc. GXW40XX User Manual Page 33 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 Session Expiration Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, if no successful session refresh transaction occurs beforehand. The default value is 180 seconds. Min-SE The minimum session expiration (in seconds). The default value is 90 seconds. Caller Request Timer If selecting “Yes” the phone will use session timer when it makes outbound calls if remote party supports session timer. Callee Request Timer If selecting “Yes” the phone will use session timer when it receives inbound calls with session timer request. Force Timer If selecting “Yes” the phone will use session timer even if the remote party does not support this feature. Selecting “No” will allow the phone to enable session timer only when the remote party support this feature. To turn off Session Timer, select “No” for Caller Request Timer, Callee Request Timer, and Force Timer. UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee or proxy server as the refresher. UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use the phone as the refresher. Force INVITE Session Timer can be refreshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh the session timer. Send Re-INVITE After Fax Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon completition of Fax to continue session in audio only. Use First Matching Vocoder in 200OK SDP Default is No. If set to “Yes”, device will include only the first match vocoder in its 200OK response, otherwise it will include all match vocoders in same order received in INVITE. Preferred Vocoder The GXW40XX supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E and iLBC. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message. The first Vocoder is entered by choosing the appropriate option in “Choice 1”. The last Vocoder is entered by choosing the appropriate option in “Choice 8”. G723 Rate Defines the encoding rate for G.723 vocoder. By default, 6.3kbps rate is chosen. iLBC Frame Size Sets the iLBC frame size in 20ms or 30ms iLBC Payload type Default value is 97. Defines payload type for iLBC. The valid range is between 96 and 127. AAL2-G726-16 Payload type Default value is 100. Range is from 96 to 127. AAL2-G726-24 Payload type Default value is 99. Range is from 96 to 127. AAL2-G726-32 Payload type Default value is 104. Range is from 96 to 127.
Grandstream Networks, Inc. GXW40XX User Manual Page 34 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 AAL2-G726-40 Payload type Default value is 103. Range is from 96 to 127. G729E payload type Default value is 102. Range is from 96 to 127. VAD Default is No. VAD allows detecting the absence of audio and conserve bandwidth by preventing the transmission of "silent packets" over the network. Symmetric RTP Default is No. When set to Yes the device will change the destination to send RTP packets to the source IP address and port of the inbound RTP packet last received by the device. Fax Mode T.38 (Auto Detect) FoIP by default, or Pass-Through (must use codec PCMU/PCMA) Fax Tone Detection Mode Default is Callee. This decides whether Caller or Callee sends out the re-INVITE for T.38 or Fax Pass Through. Jitter Buffer Type Select either Fixed or Adaptive based on network conditions. Jitter Buffer Length Select Low, Medium or High based on network conditions. • High (initial 200ms, min 40ms, max 600ms) Note: not all vocoders can meet the high requirement • Medium (initial 100ms, min 20ms, max 200ms) • Low (initial 50ms, min 10ms, max 100ms) SRTP Mode Default is Disabled. Other options are Enabled but not forced, and Enabled and forced. It uses SDP Security Description to exchange key. Please refer SDES: http://www.apps.ietf.org/rfc/rfc4568.html SRTP: http://www.apps.ietf.org/rfc/rfc3711.html SLIC Setting Depends on standard phone type (and location) Caller ID Scheme Select the value according to the local Telco standard where the GXW40XX is installed. Please refer to the pull down list to select. Polarity Reversal Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Loop Current Disconnect Set to Yes if the traditional PBX you are using with GXW40XX uses this method for signaling call termination. Default is No. Loop Current Disconnect duration Default is 200. In 100 - 1 0000 milliseconds range. Hook Flash timing Time period when the cradle is pressed (Hook Flash) to simulate FLASH. To prevent unwanted activation of the Flash/Hold and automatic phone ring-back, adjust this time value. On Hook Timing On-hook timing is the minimum time for an on-hook event to be validated. Gain Handset volume adjustment. RX is for receiving volume (direction FXSÆto analog phone), TX is for transmission volume (Analog phoneÆ to FXS). Default values are 0dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. Ring Tones Configure ring cadences according to preference.
Grandstream Networks, Inc. GXW40XX User Manual Page 35 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 SAVING THE CONFIGURATION CHANGES After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. REBOOTING FROM REMOTE Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in again. CONFIGURATION THROUGH A CENTRAL SERVER Grandstream GXW40XX can be automatically configured from a central provisioning system. When GXW40XX boots up, it will send TFTP or HTTP request to download configuration file, “cfg000b82xxxxxx” or “cfg000b82xxxxxx.xml”, where “000b82xxxxxx” is the LAN MAC address of the GXW40XX. It will first request “cfg000b82xxxxxx” then “cfg000b82xxxxxx.xml” A service provider or an enterprise with large deployment of Grandstream devices can easily manage the configuration and service provisioning of individual devices remotely from a central server. Grandstream has a central provisioning system called GAPS (Grandstream Automated Provisioning System). GAPS supports automatic configuration of Grandstream devices. GAPS uses enhanced (NAT friendly) TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point to Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP server for further provisioning. Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files. The GAPSLITE configuration tool is now free to end users. The tool and configuration template are available for download from http://www.grandstream.com/support/tools .
Grandstream Networks, Inc. GXW40XX User Manual Page 36 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP/HTTPS. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP, HTTP or HTTPS, respectively. “Firmware Server Path” needs to be set to a valid URL of a TFTP or HTTP/HTTPS server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. firmware.mycompany.com:6688/Grandstream/1.0.4.2 or 72.172.83.110 NOTES: y Firmware upgrade server in IP address format can be configured via IVR. Please refer to the CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface. y Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found at http://www.grandstream.com/support/firmware . Currently the HTTP firmware server IP address is 72.172.83.110. For large companies, we recommend to maintain their own TFTP/ HTTP/HTTPS server for upgrade and provisioning procedures. y Once a “Firmware Server Path” is set, user needs to update the settings and reboot the device. If the configured firmware server is found and a new code image is available, the GXW will attempt to retrieve the new image files by downloading them into the GXW400x ’s SRAM. During this stage, the GXW’s LEDs will blink until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/HTTPS fails for any reason (e.g. TFTP/HTTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the GXW will stop the TFTP/HTTP/HTTPS process and simply boot using the existing code image in the flash. y Firmware upgrade may take as long as 15 to 30 minutes over Internet, or just 5 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server, Grandstream provides a NAT-friendly TFTP server on the public Internet for firmware upgrade. y Grandstream’s latest firmware is available http://www.grandstream.com/support/firmware . Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment. y Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade. A free windows version TFTP server is available for download from http://support.solarwinds.net/updates/New-customerFree.cfm. Our latest official release can be downloaded from http://www.grandstream.com/y-firmware.htm. Instructions for local firmware upgrade: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. Put the PC running the TFTP server and the GXW40XX device in the same LAN segment.
Grandstream Networks, Inc. GXW40XX User Manual Page 37 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 3. TFTP server's security settings should be changed from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Configure the Firmware Server Path with the IP address of the PC 5. Update the change and reboot the unit. CONFIGURATION FILE DOWNLOAD Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP/HTTPS. “Config Server Path” is the TFTP or HTTP/HTTPS server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be same or different from the “Firmware Server Path”. A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When Grandstream Device boots up or reboots, it will issue request for configuration file named “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the LAN side MAC address of the device, i.e., “cfg000b820102ab”. The configuration file name should be in lower cases. FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one directory. In addition, when the field “Check New Firmware only when F/W pre/suffix changes” is selected, the device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix. MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD When “Automatic Upgrade” is set to “Yes”, Service Provider can use P193 to have the devices periodically check with either Firmware Server or Config Server, whenever they are defined. This allows the device periodically check whether there is any new changes need to be taken, similar to the AntiVirus Software to upgrade the Virus Definition files. Screenshot is below: Automatic Upgrade: No Check every day Check every week Hour of the day(0-23): 1 Day of the week(0-6): 1 If automatic upgrade is enabled, service provider can further customize the behavior and distribute server load by setting hour of the day and/or day of the week for upgrade.
Grandstream Networks, Inc. GXW40XX User Manual Page 38 of 39 Firmware 1.0.4.2 Last Updated: 06/2011 RESTORE FACTORY DEFAULT SETTING WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider. FACTORY RESET There are two (2) methods for resetting your unit: Reset Button Reset default factory settings following these four (4) steps: 1. Unplug the Ethernet cable. 2. Locate a needle-sized hole on the back panel of the gateway unit next to the power connection. 3. Insert a pin in this hole, and press for about 7 seconds. 4. Take out the pin. All unit settings are restored to factory settings. IVR Command Reset default factory settings using the IVR Prompt (Table 5): 1. Dial “***” for voice prompt. 2. Enter “99” and wait for “reset” voice prompt. 3. Enter the encoded MAC address (Look below on how to encode MAC address). 4. Wait 15 seconds and device will automatically reboot and restore factory settings. Encode the MAC Address 1. Locate the MAC address of the device. It is the 12 digit HEX number on the bottom of the unit. 2. Key in the MAC address. Use the following mapping: 0-9: 0-9 A: 22 (press the “2” key twice, “A” will show on the LCD) B: 222 C: 2222 D: 33 (press the “3” key twice, “D” will show on the LCD) E: 333 F: 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2. Please be aware by default the GXW40XX WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.
Grandstream Networks, Inc. GXW40XX User Manual Page 39 of 39Firmware 1.0.4.2 Last Updated: 06/2011 FCC Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC 15.105 Class B Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.

Navigation menu