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BroadSoft Partner Configuration Guide
Grandstream GXV31xx
IP Multimedia Phone
GXP21xx/GXP14xx
Enterprise IP Phone
March 2011
Document Version 1.4
1297 Beacon Street, 2nd Floor
Brookline, MA 02446 USA
Voice: (617) 566-9300
Fax: (617) 249-1987
WWW.GRANDSTREAM.COM
BroadWorks® Guide
Copyright Notice
Copyright© 2011 Grandstream Networks, Inc.
All rights reserved.
Any technical documentation that is made available by Grandstream Networks, Inc. is
proprietary and confidential and is considered the copyrighted work of Grandstream
Networks, Inc.
Trademarks
BroadWorks® and BroadWorks Assistant–Enterprise™, BroadWorks Call Center™,
BroadWorks Communicator™, BroadWorks Receptionist™, and BroadWorks
Deployment Studio™ are trademarks of BroadSoft, Inc.
Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Other product names mentioned in this document may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
This document is printed in the United States of America.
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Document Revision History
Version
Reason for Change
1.1
Introduced document for Grandstream GXP21xx/GXP14xx/GXV31xx in validation with BroadWorks
Release 17.0.
1.2
Edited and published document.
1.3
Added Device Management configuration instructions.
1.4
Edited and published document.
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Table of Contents
1
Overview.......................................................................................................................................... 6
2
Interoperability Status ................................................................................................................... 7
2.1
2.2
2.3
3
BroadWorks Configuration.........................................................................................................12
3.1
3.2
4
BroadWorks Device Profile Configuration................................................................................ 12
BroadWorks Configuration Steps ............................................................................................. 13
GXP21xx/GXP14xx/GXV31xx Configuration ............................................................................14
4.1
4.2
4.3
5
Verified Versions...........................................................................................................................7
Interface Capabilities Supported..................................................................................................7
Known Issues ............................................................................................................................ 11
System Level Configuration ...................................................................................................... 15
Subscriber Level Configuration Parameters ............................................................................ 16
Shared Call Appearance Configuration.................................................................................... 18
4.3.1 Bob’s Phone Configuration .............................................................................................. 19
4.3.2 Joe’s Phone Configuration ............................................................................................... 20
Device Management ....................................................................................................................21
5.1
5.2
Device Management Capabilities Supported........................................................................... 21
Device Management Configuration .......................................................................................... 22
5.2.1 Configure BroadWorks Tags ........................................................................................... 22
5.2.2 Configure BroadWorks Device Profile ............................................................................. 24
5.2.3 Create Device Profile Instance ........................................................................................ 33
5.2.4 Configure Grandstream GXP21xx/GXP14xx/GXV31xx ................................................ 34
Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Configuration Files .....................................37
References .............................................................................................................................................45
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Table of Figures
Figure 1 Shared Call Appearance Configuration .................................................................................... 18
Figure 2 System Default Tag Settings..................................................................................................... 23
Figure 3 Configuration Method 1: Import................................................................................................ 25
Figure 4 Auto Configuration Options Settings......................................................................................... 27
Figure 5 Device Management Options Settings ..................................................................................... 28
Figure 6 Device-Specific File Settings ..................................................................................................... 30
Figure 7 Static File Settings ..................................................................................................................... 33
Figure 8 Identity/Device Profile Add Settings .......................................................................................... 34
Figure 9 GXP21xx/GXP14xx Advanced Settings................................................................................... 35
Figure 10 GXV31xx Upgrade Settings .................................................................................................... 36
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1
Overview
This document describes the configuration procedures required for the Grandstream
GXP21xx/GXP14xx/GXV31xx phones to be interoperable with BroadWorks. This
includes the following Grandstream phone models:
GXP2100
GXP2110
GXP2120
GXP1450
GXV3140
GXV3175
The GXP21xx/GXP14xx/GXV31xx phones use the Session Initiation Protocol (SIP) to
communicate with BroadWorks for call control.
This guide describes the specific configuration items that are important for use of
BroadWorks. It does not describe the purpose and use of all configuration items on the
GXP21xx/GXP14xx/GXV31xx. For those details, see the GXP21xx/GXP14xx/GXV31xx
User Manual supplied by Grandstream [1].
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2
Interoperability Status
This section provides the known interoperability status of the Grandstream
GXP21xx/GXV3140/GXV3175 with BroadWorks. This includes the version(s) tested,
capabilities supported and known issues.
Interoperability testing validates that the device interfaces properly with BroadWorks via
the SIP interface. Qualitative aspects of the device or device capabilities not affecting the
SIP interface such as display features, performance, and audio qualities are not covered
by interoperability testing. Requests for information and/or issues regarding these aspects
should be directed to Grandstream.
2.1
Verified Versions
The following table identifies the verified Grandstream GXP21xx/GXV3140/GXV3175 and
BroadWorks versions and the month/year the testing occurred. If the device has
undergone more than one test cycle, versions for each test cycle are listed, with the most
recent listed first.
Compatible Versions in the following table identifies specific Grandstream versions which
the partner has identified as compatible and should interface properly with BroadWorks.
Generally, maintenance releases of the validated version are considered compatible and
may not be specifically listed here. Contact Grandstream for any questions concerning
maintenance and compatible releases.
NOTE: Interoperability testing is normally performed with the latest generally available (GA)
device firmware/software and the latest GA BroadWorks release and service pack at the time the
testing occurs. If there is a need to use a non-verified mix of BroadWorks and device software
versions, customers can mitigate their risk by self-testing the combination using the BroadWorks
SIP Access Device Interoperability Test Plan [5].
Verified Versions Table
Date
(mm/yyyy)
BroadWorks
Release
Grandstream Verified
Version
Grandstream Compatible
Versions
01/2011
Release 17.0
GXP2120/GXP2110/GXP21
00/GXP1450: 1.0.1.39
Any maintenance release of the
verified versions.
GXV3140: 1.0.7.3
GXV3175: 1.0.1.4
2.2
Interface Capabilities Supported
The Grandstream GXP21xx/GXV3140/GXV3175 has completed interoperability testing
with BroadWorks using the BroadWorks SIP Access Device Interoperability Test Plan [5].
The results are summarized in the following table.
The BroadWorks test plan is composed of packages, each covering distinct
interoperability areas, such as “Basic” call scenarios and “Redundancy” scenarios. Each
package is composed of one or more test items which in turn are composed of one or
more test cases. The test plan exercises the SIP interface between the device and
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BroadWorks with the intent to ensure interoperability sufficient to support the BroadWorks
feature set.
The Supported column in the following table identifies the Grandstream
GXP21xx/GXV3140/GXV3175’s support for each of the items covered in the test plan
packages, with the following designations:
Yes
Test item is supported.
No
Test item is not supported.
NA
Test item is not applicable to the device type.
NT
Test item was not tested.
Caveats or clarifications are identified in the Comments column.
Note that DUT in the following table refers to the Device Under Test which in this case is
the Grandstream phone.
BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
Basic
Call Origination
Yes
Call Termination
Yes
Session Audit
Yes
Session Timer
Yes
Ringback
Yes
Forked Dialog
Yes
Early UPDATE
No
Early-Session
No
181 Call Being Forwarded
Yes
Dial Plan
Yes
DTMF - Inband
Yes
DTMF – RFC 2833
Yes
DTMF – DTMF Relay
Yes
Codec Negotiation
Yes
Codec Renegotiation
Yes
Third-Party Call Control – Basic
NA
Third-Party Call Control – Advanced
Yes
Voice Message Deposit/Retrieval
Yes
Message Waiting Indicator
Yes
Voice Portal Outcall
Yes
Advanced Alerting
Yes
Calling Line ID
Yes
Connected Line ID
Yes
BroadWorks Services
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Supported
Comments
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
Comments
Diversion Header
Yes
History-Info Header
No
Advice of Charge
Yes
Meet-Me Conferencing
NT
Call Waiting
Yes
Call Hold
Yes
Call Transfer
Yes
No for attended transfer
before answering
Three-Way Call
Yes
No for attended transfer
before answering
Network-Based Conference
No
Register Authentication
Yes
Maximum Registration
Yes
Minimum Registration
Yes
Invite Authentication
Yes
Re-Invite/Update Authentication
Yes
Refer Authentication
Yes
Device Authenticating BroadWorks
No
G711 Fax Passthrough
NA
G711 Fax Fallback
NA
T38 Fax Messaging
NA
DUT Services – Short
Message Service
Short Message Service
NT
DUT Services –
Miscellaneous
Do Not Disturb
Yes
Call Forward Always
Yes
Call Forward Always Diversion
Inhibitor
Yes
Anonymous Call
Yes
Anonymous Call Block
Yes
Remote Restart Via Notify
Yes
Advanced Phone
Services – Busy
Lamp Field
Busy Lamp Field
Yes
Call Park Notification
NT
Advanced Phone
Services – Feature
Key Synchronization
Do Not Disturb
No
Do Not Disturb Ring Splash
No
Call Forward
No
DUT Services – Call
Control Services
DUT Services –
Registration and
Authentication
DUT Services – Fax
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BroadWorks Release
17sp3 feature
BroadWorks Release
17sp3 feature
Except GXP3140/GXV3175
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
Supported
Comments
Call Forward Always Ring Splash
No
Call Forward Always Diversion
Inhibitor
No
Call Center Agent Logon/Logoff
No
Call Center Agent Unavailable Code
No
Advanced Phone
Services – Missed
Calls Display
Synchronization
Missed Calls Display Sync
Yes
Advanced Phone
Services – Shared
Call Appearance
using Call Info
Line-Seize
Yes
Except GXP3140/GXV3175
Call-Info/Lamp Management
Yes
Except GXP3140/GXV3175
Public Hold
Yes
Except GXP3140/GXV3175
Private Hold
Yes
Except GXP3140/GXV3175
Multiple Call Arrangement
Yes
Except GXP3140/GXV3175
Bridging
Yes
Except GXP3140/GXV3175
Call Park Notification
NT
Dialog Event
No
Hold/Retrieve
No
Multiple Call Arrangement
No
Bridging
No
Call Park Notification
No
Hold Reminder
No
Call Information
No
Hoteling Event
No
Status Event
No
Disposition Code
No
Emergency Escalation
No
Customer Originated Trace
No
Advanced Phone
Services – Call Park
Notification
Call Park Notification
NT
Redundancy
DNS SRV Lookup
Yes
Register Failover/Failback
Yes
Invite Failover/Failback
Yes
Bye Failover
Yes
Register
Yes
Outgoing Invite
Yes
Advanced Phone
Services – Shared
Call Appearance
using Dialog Event
Advanced Phone
Services – Call Center
SBC/ALG
No for INVITE Failback
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BroadWorks SIP Access Device Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
Video – Basic Video
Calls
Video – BroadWorks
Video Services
TCP
2.3
Supported
Incoming Invite
Yes
Call Origination
NA
Call Termination
NA
Call Hold
NA
Call Waiting
NA
Call Transfer
NA
Auto Attendant
NA
Auto Attendant - HD
NA
Voice Messaging
NA
Voice Messaging - HD
NA
Custom Ringback
NA
Register
Yes
Outgoing Invite
Yes
Incoming Invite
Yes
Comments
Known Issues
This section lists the known interoperability issues between BroadWorks and specific
partner release(s). Issues identified during interoperability testing and known issues
identified in the field are listed.
The following table provides a description of each issue and, where possible, identifies a
workaround. The verified partner device versions are listed with an “X” indicating that the
issue occurs in the specific release. The issues identified are device deficiencies or bugs,
so typically not BroadWorks release dependent.
The Issue Number is a BroadSoft ExtraView partner issue number if the testing was
performed by BroadSoft. If the testing was performed by the partner or a third party, the
partner may or may not supply a tracking number.
For more information on any issues related to the particular partner device release, see
the partner release notes.
Issue Number
Issue Description
Partner Version
GXP2120
1.0.1.39
No issues identified.
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3
BroadWorks Configuration
This section identifies the required BroadWorks device profile for the Grandstream
GXP21xx/GXV3140/GXV3175 as well as any other unique BroadWorks configuration
required for interoperability with the Grandstream models listed previously.
3.1
BroadWorks Device Profile Configuration
This section identifies the device profile to use when deploying the Grandstream
GXP21xx/GXV3140/GXV3175 with BroadWorks.
The following table identifies the required BroadWorks device identity/profile settings for
interoperability between the GXP21xx/GXV3140/GXV3175 and BroadWorks. For an
explanation of the profile parameters, refer to the BroadWorks Device Management
Configuration Guide [2].
For most of the following parameters, an “X” indicates the parameter function is supported
and/or required. If the item is blank, it is not supported. For items where text is supplied,
the text content maps directly to the web page for adding or modifying a device profile.
Grandstream Identity/Device Profile
Signaling Address Type
Intelligent Proxy Addressing
Standard Options
Number of Ports
GXP2100: 4
GXP2110: 6
GXP2120: 4
GXP1450: 2
GXV3140: 3
GXV3175: 3
Ringback Tone/Early Media Support
Local Ringback – No Early Media
Authentication
Enabled
Registration Capable
X
Static Registration Capable
E.164 Capable
Trusted
Authenticate REFER
X
RFC 3264 Hold
X
Video Capable
X
Use History-Info Header
X
Advanced Options
Route Advance
Wireless Integration
PBX Integration
Add P-Called-Party-ID
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Auto Configuration Soft Client
Requires BroadWorks Call Waiting
Tone
Advice of Charge Capable
X
Forwarding Override
Conference Device
Music On Hold Device
Requires BroadWorks Digit Collection
Requires MWI Subscription
Support Call Center MIME Type
Reset Event
checkSync
Trunk Mode
User
Auto Configuration Options
Web Based Configuration URL
Extension
Auto Configuration Type
2 Config File
Enable Monitoring
3.2
CPE System File Name
cfg%BWMACADDRESS%.xml
Device File Format
not_used
BroadWorks Configuration Steps
No special BroadWorks configuration is required.
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4
GXP21xx/GXP14xx/GXV31xx Configuration
Grandstream GXP21xx/GXP14xx/GXV31xx can be configured via web GUI as well as via
the Configuration File through TFTP or HTTP/HTTPS.
The GXP21xx/GXP14xx/GXV31xx accepts configuration files in XML format in addition to
the legacy proprietary binary format.
When Grandstream device boots up or reboots, it issues a request for a configuration file
named “cfgMAC.xml”, where “MAC” is the MAC address of the device, for example
“cfg000b820102ab.xml”. The configuration file name should be in lower case.
The following examples describe how to set the parameters using a configuration file. The
GXP21xx/GXP14xx/GXV31xx should be configured to load the configuration file each time
it resets or re-synchronizes. For detailed information on automated provisioning, see the
GXP21xx/GXP14xx/GXV31xx User Manual [1] and the Grandstream XML Provisioning
Guide [6].
The capabilities of the GXP21xx/GXP14xx/GXV31xx have been verified for use with
BroadWorks based on the settings described in the following table. For more information
on the meaning, purpose, and applicability of the individual configuration items see the
GXP21xx/GXP14xx/GXV31xx Configuration Tool and Template [7].
Configuration Files
Files Provided by Partner
Level
Description
cfgMAC.xml
System and
Subscriber
Contains configurable parameters that
apply to an individual device in a
deployment.
System and
Subscriber
Contains a complete list of
configurable parameters that apply to
an individual device in a deployment.
Example: cfg000b82000000.xml
Configuration Template
Example:
gxp21xx__gxp1450_config_1.0.1.39.txt
gxv3140_config_1.0.7.3.txt
gxv3175_config_1.0.1.4.txt
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4.1
System Level Configuration
This section describes system-wide configuration items that are generally required for
each GXP21xx/GXP14xx/GXV31xx to work with BroadWorks. Subscriber-specific
settings are described in the next section.
Step
Command
Purpose
System Configuration Items
Step 1
Set SIP Proxy/Domain.
SIP Server = as.broadworks.net
Set the
GXP21xx/GXP14xx/GXV31xx
SIP server to the Fully Qualified
Domain Name (FQDN) for the
BroadWorks Application Server
cluster.
The domain must match the
domain configured for the
BroadWorks subscriber’s line/port
domain.
Step 2
Set Outbound Proxy.
Outbound Proxy = sbc.broadworks.net
Set the Outbound Proxy to the
Session Border Controller (SBC)
if one is deployed between the
GXP21xx/GXP14xx/GXV31xx
and BroadWorks.
If there are redundant SBCs, set
it to the FQDN for the SBC
cluster.
Step 3
Enable DNS SRV lookup.
Enable DNS SRV lookups.
DNS Mode = “SRV”
Step 4
Set register mode.
Enable SIP register.
SIP Registration = “Yes”
Step 5
Set SIP Timers.
Register Expiration = 60
Step 6
Enable reliable response.
Enable 100rel = "Yes"
Step 7
Enable negotiated DTMF type.
Send DTMF = “via RTP (RFC 2833)”
Step 8
Configure dialplan.
Set the
GXP21xx/GXP14xx/GXV31xx to
enable inband or RFC 2833
negotiated DTMF.
Dial Plan = “{ x+ | *x+ | *xx*x+ }”
The dial plan shown is the
GXP21xx/GXP14xx/GXV31xx
default dial plan.
Disable local feature code services.
Disable feature access codes
controlled by the device.
Enable Call Features = “No”
Step 10
Reliable provisional response
(PRACK) should be enabled.
Configure the
GXP21xx/GXP14xx/GXV31xx
dial plan according to the locale.
Example:
Step 9
The default registration period is
60 minutes.
Enable BroadSoft mode.
Special Feature =
“BroadSoft”
Set the GXP21xx/GXP14xx in
BroadSoft mode. Does not apply
to GXV31xx.
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4.2
Subscriber Level Configuration Parameters
This section identifies the device-specific parameters, including registration and
authentication. These settings must be unique across devices to be matched with the
settings for a BroadWorks subscriber.
Provisioning a subscriber to register with BroadWorks allows calls to terminate to the
subscriber’s line. Registration requires that a unique address of record (AoR) is
provisioned on BroadWorks and the phone; provisioning an AoR on BroadWorks consists
of setting the line/port parameter to a unique value within the Application Server cluster.
Grandstream GXP21xx/GXP14xx/GXV31xx each supports different numbers of SIP
accounts. The following example shows how to configure subscriber elements for an
account.
Step
Command
Purpose
Subscriber Configuration Items
Step 1
Enable each line to be used.
Account Active
Step 2
= "Yes" ;
Set display name for each
line.
Enable a line of
GXP21xx/GXP14xx/GXV31xx in use.
For each line, configure the SIP Account
name to be displayed on the phone.
Example:
Account Name = "BroadSoft" ;
Step 3
Set Register User ID for
each line.
The register user ID must correspond with
the line/port setting on BroadWorks.
Example:
SIP User_ID = "2405551111" ;
Step 4
Enable SIP Authentication
for each line.
Example:
If the Authentication service is configured
on BroadWorks, these parameters must be
configured to match the BroadWorks
settings.
Authenticate ID =
"1111@as.mycompany.com" ;
Authenticate Password =
"welcome" ;
Step 5
Configure caller ID name for
each line.
Configure the caller ID name for each line.
Example:
Name = “Claire Smith” ;
Subscriber BLF Configuration Items (GXP21xx only)
Step 1
Configure eventlist BLF for a
line.
Configure eventlist BLF under Account
Settings page.
Example:
eventlist BLF URI =
“BLF2405551111”;
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Subscriber BLF Configuration Items (GXP21xx only)
Step 2
Configure Multipurpose Key in
Basic Settings page.
Configure a Multipurpose Key for “eventlist
BLF” under Basic Settings page.
Example:
The user ID is the monitored account SIP
user ID.
Key Mode = “eventlist BLF”;
Account = “Account 1”;
Name = “Jane”;
UserID = “2405551000”;
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4.3
Shared Call Appearance Configuration
The Shared Call Appearance (SCA) feature allows the administrator to add multiple
locations to a given line. Any of the locations can be used to originate or receive calls.
When a call comes in to an idle line, all the provisioned locations for that line are alerted.
The first location to answer the call is connected to the originator. If the line is already
active in a call, only the active location is alerted.
A subscriber can originate calls from any of the configured locations. All other locations
are unable to originate calls until all calls are released.
It is recommended that the phone number plus an index (_) is
used when provisioning the unique address of record (AoR) for each shared line. For
example: 2405551111_2. If a phone number does not exist, the MAC address plus an
index could be used (_).
Subscriber Bob's Profile
Configuration
Subscriber Joe's Profile
Configuration
Line/Port:/AoR 2405551111_1
Auth UserID:
bobsmith
Auth Password: bobs
Line/Port:/AoR 2405552222_1
Auth UserID:
joebrown
Auth Password: joeb
Shared Call Appearance
Configuration
Joe's 2nd Line
Line/Port:/AoR
Shared Call Appearance
Configuration
Application
Server
Bob's 2nd Line
Line/Port:/AoR 2405551111_2
2405552222_2
Joe's Line
Bob's Line
Bob's Phone
Joe's Phone
Figure 1 Shared Call Appearance Configuration
Figure 1 Shared Call Appearance Configuration shows that Bob and Joe each have two
lines and that Bob shares a line with Joe and Joe shares a line with Bob. The figure also
shows the applicable Subscriber Profile and Shared Call Appearance Configuration data
for subscribers Bob and Joe.
When Bob (2405551111) is called, Bob’s first line and Joe’s second line will ring. When
Joe (2405552222) is called, Joe’s first line and Bob’s second line will ring.
The following steps show how to configure both phones for this Shared Call Appearance
configuration.
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4.3.1
Bob’s Phone Configuration
The following steps are used to configure line 1 for Bob’s phone. This line rings when Bob
is called, so it has Bob’s authentication information.
Step
Command
Purpose
Step 1
Configure Line Key 1 in Basic
Settings page as Shared.
Configure the line as “shared”
(as opposed to “private”).
Line Key 1
Key Mode = "Shared Line”;
Step 2
Set Register User ID for Account1.
Example:
SIP User_ID =
Step 3
"2405551111_1" ;
Enable SIP Authentication for
Account1.
Example:
Authenticate ID = "bobsmith" ;
Step 4
The register user ID must
correspond with the line/port
setting on BroadWorks.
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
Authenticate Password = "bobs" ;
This line rings when Bob is
called, so it has Bob’s
authentication information.
Configure display name for
Account1.
Configure the name to be
displayed on the device for this
line.
Example:
Account Name = “Bob Smith” ;
The following steps are used to configure line 2 for Bob’s phone. This line rings when Joe
is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure Line Key 2 in Basic
Settings page as Shared.
Configure the line as “shared”
(as opposed to “private”).
Line Key 2
Key Mode = "Shared Line” ;
Step 2
Set Register User ID for Account2.
Example:
The register user ID must
correspond with the line/port
setting on BroadWorks.
SIP User_ID = "2405552222_2" ;
Step 3
Enable SIP Authentication for
Account2.
Example:
Authenticate ID = "joebrown" ;
Step 4
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
Authenticate Password = "joeb" ;
This line rings when Joe is
called, so it has Joe’s
authentication information.
Configure display name for
Account2.
Configure the name to be
displayed on the device for this
line.
Example:
Account Name = “Joe Brown” ;
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4.3.2
Joe’s Phone Configuration
The following steps are used to configure line 1 for Joe’s phone. This line rings when Joe
is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure Line Key 1 in Basic
Settings page as Shared.
Configure the line as “shared” (as
opposed to “private”).
Line Key 1
Key Mode = "Shared Line”;
Step 2
Set Register User ID for Account1.
Example:
SIP User ID
Step 3
= "2405552222_1" ;
Enable SIP Authentication for
Account1.
Example:
Authenticate ID = "joebrown" ;
Authenticate Password = "joeb" ;
Step 4
The register user ID must
correspond with the line/port
setting on BroadWorks.
Configure display name for
Account1.
Example:
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
This line rings when Joe is called,
so it has Joe’s authentication
information.
Configure the name to be
displayed on the device for this
line.
Account Name = “Joe Brown” ;
The following steps are used to configure line 2 for Joe’s phone. This line rings when Bob
is called, so it has Bob’s authentication information.
Step
Command
Purpose
Step 1
Configure Line Key 2 in Basic
Settings page as Shared.
Configure the line as “shared” (as
opposed to “private”).
Line Key 2
Key Mode = "Shared Line” ;
Step 2
Set Register User ID for Account2.
Example:
The register user ID must
correspond with the line/port
setting on BroadWorks.
SIP User ID = "2405551111_2" ;
Step 3
Enable SIP Authentication for
Account2.
Example:
Authenticate ID = "bobsmith" ;
Authenticate Password = "bobs" ;
Step 4
Configure display name for
Account2.
Example:
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
This line rings when Bob is called,
so it has Bob’s authentication
information.
Configure the name to be
displayed on the device for this
line.
Account Name = “Bob Smith” ;
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5
Device Management
The BroadWorks Device Management feature provides the capability to automate
generation of device configuration files. This section identifies the device management
capabilities supported by the Grandstream GXP21xx/GXP14xx/GXV31xx and the
configuration steps required. For Device Management configuration details not covered
here, refer to the BroadWorks Device Management Configuration Guide [2].
5.1
Device Management Capabilities Supported
The Grandstream GXP21xx/GXP14xx/GXV31xx has completed Device Management
interoperability testing with BroadWorks using the BroadWorks Device Management
Interoperability Test Plan [3]. The results are summarized in the following table.
The BroadWorks test plan is composed of packages, each covering distinct
interoperability areas. Each package is composed of one or more test items which in turn
are composed of one or more test cases. The test plan exercises the Device
Management interface between the device and BroadWorks with the intent to ensure
interoperability.
The Supported column in the following table identifies the Grandstream
GXP21xx/GXP14xx/GXV31xx’s support for each of the items covered in the test plan
packages, with the following designations:
Yes
Test item is supported.
No
Test item is not supported.
NA
Test item is not applicable.
NT
Test item was not tested.
Caveats or clarifications are identified in the Comments column.
Note that DUT in the following table refers to the Device Under Test, which in this case is
the Grandstream GXP21xx/GXP14xx/GXV31xx.
BroadWorks Device Management Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
HTTP File
Download
HTTP Download Using
XSP IP Address
Yes
HTTP Download Using
XSP FQDN
Yes
HTTP Download Using
XSP Cluster FQDN
Yes
HTTP Download With
Double Slash
Yes
HTTPS Download Using
XSP IP Address
Yes
HTTPS Download Using
XSP FQDN
Yes
HTTPS Download Using
XSP Cluster FQDN
Yes
HTTPS File
Download
Supported
Comments
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BroadWorks Device Management Interoperability Test Plan Support Table
Test Plan Package
Test Plan Package Items
Supported
File Inspection
Inspect System Config File
NA
Inspect Device-Specific
Config File
NA
Inspect Other Config Files
NA
Inspect Static Files
NA
Inspect SIP Settings
Yes
Inspect Line Settings
Yes
Inspect Service Settings
Yes
HTTP Upload Using XSP IP
Address
No
HTTP Upload Using XSP
FQDN
No
HTTP Upload Using XSP
Cluster FQDN
No
Register with Authentication
Yes
Call Origination
Yes
Call Termination
Yes
Remote Restart
Yes
Shared Line Origination
Yes
GXP Models only
Shared Line Termination
Yes
GXP Models only
Shared Line Status
Yes
GXP Models only
Busy Lamp Field
Yes
GXP Models only
Device Inspection
HTTP File Upload
Call Processing
Sanity Tests
5.2
Comments
Config files cannot be
retrieved from phone.
Device Management Configuration
This section identifies the steps required to enable the Grandstream
GXP21xx/GXP14xx/GXV31xx for device management. For Device Management
configuration details not covered here, refer to the BroadWorks Device Management
Configuration Guide [2].
5.2.1
Configure BroadWorks Tags
The Grandstream GXP21xx/GXP14xx/GXV31xx makes use of dynamic tags which may
be configured by a BroadWorks administrator as either system default or device type
specific tags. This section identifies the required tags.
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5.2.1.1
Create System Default Tags
Browse to System Æ Resources Æ Device Management Tag Sets and select the System
Default tag set. Add the system default tags in the following table if they do not already
exist.
Tag Name
Valid Settings
Description
%SBC_ADDRESS%
IP address/FQDN
SBC SIP address
Example System Default Tag settings:
Figure 2 System Default Tag Settings
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5.2.1.2
Create Device Type Specific Tags
Browse to System Æ Resources Æ Device Management Tag Sets and select Add to add
a new tag set. Configure the tag set name using the device name Grandstream GXP
GXV Tags. Add the device type specific tags in the following table to the device tag set.
Note that the Grandstream GXP21xx/GXP14xx/GXV31xx does not currently require
device type specific tags, but it is important to create the tag set as a placeholder to enable
use of tags in the future.
5.2.2
Configure BroadWorks Device Profile
There are two BroadWorks device profile configuration methods described: import and
manual. It is necessary to perform only one of the BroadWorks configuration methods.
The import method is quick and easy. The manual method walks the administrator
through each step.
5.2.2.1
Configuration Method 1: Import
This section identifies the steps necessary to make use of the Device Management import
feature to configure BroadWorks to add the Grandstream GXP21xx/GXP14xx/GXV31xx
models as Device Management-enabled device types.
The import method is available in BroadWorks Release 17.0 and later. For previous
releases, use the manual configuration method described in the next section.
Download the Grandstream GXP21xx-GXP14xx-GXV31xx CPE kit from BroadSoft
Xchange at xchange.broadsoft.com. Extract the DTAF files from the CPE kit. These are
the import files. Repeat the following steps for each model you wish to import.
Log in to BroadWorks as an administrator. Browse to System Æ Resources Æ
Identity/Device Profile Types and select Import. Select Browse to find the extracted DTAF
file for the model and select OK to start the import.
After the import finishes, the following post-import configuration steps must be completed.
Browse to System Æ Resources Æ Identity/Device Profile Types and perform a search to
find the imported Grandstream device profile type, (for example, Grandstream GXV3175).
Browse to the Profile page and change the Device Management Device Access FQDN to
your XSP or XSP cluster address.
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Example:
Figure 3 Configuration Method 1: Import
Firmware files must be obtained from Grandstream. The firmware files are defined for the
device profile type but the binaries are not included in the import. Complete the steps in
section 5.2.2.2.2.2 Static Files to upload the firmware.
5.2.2.2
Configuration Method 2: Manual
This section identifies the manual steps necessary to configure BroadWorks to add the
Grandstream GXP21xx/GXP14xx/GXV31xx models as Device Management-enabled
device types.
The manual method must be used for BroadWorks releases prior to Release 17.0. It is an
optional method in Release 17.0 and later.
5.2.2.2.1
Modify Device Profile Type
This section identifies the BroadWorks device profile type settings relevant to Device
Management for the Grandstream GXP21xx/GXP14xx/GXV31xx.
Browse to System Æ Resources Æ Identity/Device Profile Types and perform a search to
find the Grandstream device profile types created in section 3.1 or add the device profile
types for each model using the settings from section 3.1.
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The Standard Options and Advanced Options should already be configured as specified in
section 3.1. This section identifies the required settings for Auto Configuration Options
and Device Management.
5.2.2.2.1.1
Configure Auto Configuration Options
Modify the device profile type Auto Configuration Options as directed in the following table.
Note that these are common settings that apply to all devices enabled for Device
Management.
Parameter
Value
Description / Notes
Auto Configuration Type
2 Config File
This setting activates the Device
Management configuration items.
The 2 Config File button has no
relevance to Device Management,
but only activates the setting field.
CPE System File Name
not_used
This field is not used by Device
Management and should be set to
“not_used”.
Device File Format
not_used
This field is not used by Device
Management and should be set to
“not_used”.
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Example Auto Configuration Options settings:
Figure 4 Auto Configuration Options Settings
5.2.2.2.1.2
Configure Device Management Options
Modify the device profile type Device Management Options as directed in the table below.
Note that these are common settings that apply to all devices enabled for Device
Management.
Parameters not identified in the following table can normally be left as defaults.
Parameter
Value
Device Configuration
Tags
Use Default System Tag Set and
Tag Set
Description/Notes
Select the device tag set created in
section 5.2.1.2.
Allow Identity/Device
Profiles to Configure
Custom Tags
checked
Optional
Allow Groups to
Configure Custom
Tags
checked
Optional
Device Access
Protocol
http
Device Access FQDN
Example: xsp.iop1.broadworks.net
Device Access Port
Set to the XSP cluster FQDN if
using an XSP farm. Otherwise, set
to the individual XSP FQDN or IP
address.
Should be set to 80.
Example: 80
Device Access
Context Name
dms
This does not need to be defined.
BroadWorks defaults to the systemdefined value.
Device Access URI
This defines the directory the XSP
uses to access the configuration
files.
Example: Grandstream_GXV3175
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Example Device Management Options settings:
Figure 5 Device Management Options Settings
5.2.2.2.2
Define Device Profile Type Files
This section describes the BroadWorks Device Management configuration necessary to
identify the config files and other files that the Grandstream GXP21xx/GXP14xx/GXV31xx
downloads.
In order to define the files, configuration templates, firmware and other files the
Grandstream phones use must be uploaded to BroadWorks. Download the Grandstream
GXP21xx-GXP14xx-GXV31xx CPE kit from BroadSoft Xchange
at xchange.broadsoft.com. Extract the MAC config files from the CPE kit. Obtain the
firmware files directly from Grandstream.
Browse to System Æ Resources Æ Identity/Device Profile Types Æ Files and
Authentication to add the files.
5.2.2.2.2.1
Device-Specific File
Each Grandstream phone downloads a device-specific file based on the MAC address
using the filename format below:
cfg%BWMACADDRESS%.xml
Add a BroadWorks device profile type file to each Grandstream model device profile for
the device specific file, using the settings described in the table below.
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Parameters not identified in the following table can normally be left as defaults.
Parameter
Value
Description/Notes
Device Access File
Format
cfg%BWMACADDRESS%.xml
This is the filename format the
phone uses to request the file.
Repository File Format
cfg%BWDEVICEID%.xml
This is the filename format as
stored on the Device Management
repository.
File Category
Dynamic Per-Type
Only one system file is generated
for the profile type.
File Customization
Administrator and User
This identifies who can customize
the system file template.
Assign File
Custom
Authentication Mode
User Name and Password
Device Access HTTP
Authentication
Digest
The phone-specific file is
authenticated with user name and
password.
After defining the device-specific file type, upload the corresponding device-specific MAC
file template downloaded from BroadSoft Xchange. Use the Browse button on the file
definition screen. Be sure to select Apply after uploading the file.
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Example Device-Specific File settings:
Figure 6 Device-Specific File Settings
5.2.2.2.2.2
Static Files
Static files are files such as firmware and media files that are not configurable and/or do
not make use of the dynamic BroadWorks Device Management tags.
The Grandstream GXP21xx/GXP14xx/GXV31xx requires the following static files:
Grandstream GXP1450
gxp1450base.bin
gxp1450boot.bin
gxp1450core.bin
gxp1450prog.bin
Grandstream GXP2100
gxp2100aux.bin
gxp2100base.bin
gxp2100boot.bin
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gxp2100core.bin
gxp2100prog.bin
Grandstream GXP2110
gxp2110aux.bin
gxp2110base.bin
gxp2110boot.bin
gxp2110core.bin
gxp2110prog.bin
Grandstream GXP2120
gxp2120aux.bin
gxp2120base.bin
gxp2120boot.bin
gxp2120core.bin
gxp2120prog.bin
Grandstream GXV3140
gxv3140base.bin
gxv3140boot.bin
gxv3140core.bin
gxv3140prog.bin
gxv3140guia.bin
gxv3140guib.bin
gxv3140rcvr.bin
Grandstream GXV3175
gxv3170base.bin
gxv3170boot.bin
gxv3170core.bin
gxv3170prog.bin
gxv3170guia.bin
gxv3170guib.bin
gxv3170rcvr.bin
gxv3170supp.bin
Add a BroadWorks device profile type file to each Grandstream model device profile for
each of the static files, using the settings described in the following table.
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Parameters not identified in the following table can normally be left as defaults.
Parameter
Value
Description/Notes
Device Access File
Format
Examples:
This is the filename the phone uses
to request the file.
gxv3170base.bin
gxv3170boot.bin
Repository File Format
Examples:
gxv3170base.bin
This is the filename as stored on the
Device Management repository.
Use the same name as the actual
file name.
gxv3170boot.bin
File Category
Static
This is a static file. There are no
dynamic tags in the file.
File Customization
Disallow
This file must not be modified.
Assign File
Custom
Authentication Mode
Not set
The static files are not authenticated
so do not select either of the
options.
After defining the static file types, upload the corresponding static files. Firmware must be
obtained from Grandstream. Use the Browse button on the file definition screen. Be sure
to select Apply after uploading the file.
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Example Static File settings:
Figure 7 Static File Settings
5.2.3
Create Device Profile Instance
This section describes how to create a BroadWorks device profile instance for an
individual Grandstream phone. Device profile instances are normally created at the
BroadWorks Group level and assigned to users.
Browse to the BroadWorks Æ Resources Æ Identity/Device Profiles and select
Add to add a new Grandstream device profile. Select the specific Grandstream model to
be used. Define the device profile instance using the settings described in the following
table.
Parameters not identified in the following table can normally be left as defaults.
Parameter
Identity/Device Profile
Name
Value
Description/Notes
The device profile name is a
unique identifier for the device
profile instance.
Example: Grandstream GXV3175 01
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Parameter
Value
Description/Notes
Identity/Device Profile
Type
Select from the dropdown one of
the Grandstream device profile
types created in the previous
sections.
Authentication
Use Custom Credentials
Use unique login and password for
each phone.
Device Access User
Name
The phone login user naming
convention must be determined by
the service provider.
Device Access
Password
Example: Grandstream GXV3175
Example: bsmith
Example: bsmith456
Example Identity/Device Profile Add settings:
Figure 8 Identity/Device Profile Add Settings
5.2.4
Configure Grandstream GXP21xx/GXP14xx/GXV31xx
This section describes the steps necessary to configure the Grandstream phone for integrating
with BroadWorks Device Management.
For auto-provisioning of mass deployments, Grandstream provides a HTTP/S redirection
service to service providers. Out of the box, all Grandstream phones are pre-configured so
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that when a unit is powered up, it automatically contacts the Grandstream provisioning server.
The Grandstream provisioning server then redirects the unit to the appropriate BroadWorks
XSP server. The unit reboots and sends further HTTP/S provisioning requests to the
BroadWorks XSP server.
The phone can also be manually configured with the BroadWorks XSP address if the
Grandstream redirection service is not being used. This is described in the following sections.
5.2.4.1
GXP21xx/GXP14xx Models Manual Configuration
Log into the phone’s web UI via http://phone_IP_address. The default login is
admin/admin. Browse to the Settings Æ Advanced Settings page. Set the following:
HTTP/HTTPS User Name: BroadWorks Device Access User Name
Example: bsmith
HTTP/HTTPS Password: BroadWorks Device Access Password
Example: 123456
Upgrade Via: HTTP (or HTTPS)
Firmware Server Path: Device Management server (XSP) device address URL
Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/
Config Server Path: Device Management server (XSP) device address URL
Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/
Click on “Update”, then “Reboot”.
Example Advanced settings:
Figure 9 GXP21xx/GXP14xx Advanced Settings
5.2.4.2
GXV31xx Models Manual Configuration
Log into the phone’s web UI via http://phone_IP_address. The default login is
admin/admin. Browse to the Maintenance Æ Upgrade page. Set the following:
HTTP/HTTPS User Name: BroadWorks Device Access User Name
Example: bsmith
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HTTP/HTTPS Password: BroadWorks Device Access Password
Example: 123456
Upgrade Via: HTTP (or HTTPS)
Firmware Server Path: Device Management server (XSP) device address URL
Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/
Config Server Path: Device Management server (XSP) device address URL
Example: xsp1.broadworks.net:80/dms/Grandstream_GXV3175/
Click on “Save”, then “Reboot”.
Example Upgrade settings:
Figure 10 GXV31xx Upgrade Settings
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Appendix A: Sample GXP21xx/GXP14xx/GXV31xx Configuration Files
NOTE: The following samples are examples and should be used as a reference only. DO NOT
CUT AND PASTE THESE EXAMPLES TO GENERATE YOUR CONFIGURATION FILES. Use
the configuration files obtained from Grandstream with the specific release to generate your
configuration files.
GXV21xx/GXP14xx
Phone-Specific File: cfg%BWMACADDRESS%.xml
NOTE: This is an example file and should be used for reference only.
1
A%BWDN-1%
%BWLINEPORT-1%
%BWAUTHUSER-1%
%BWAUTHPASSWORD-1%
%BWCLID-1%
%BWHOST-1%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
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%BWBLF-USER-1%
102
1
A%BWDN-2%
%BWLINEPORT-2%
%BWAUTHUSER-2%
%BWAUTHPASSWORD-2%
%BWCLID-2%
%BWHOST-2%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
%BWBLF-USER-2%
102
1
A%BWDN-3%
%BWLINEPORT-3%
%BWAUTHUSER-3%
%BWAUTHPASSWORD-3%
%BWCLID-3%
%BWHOST-3%
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%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
%BWBLF-USER-3%
102
1
A%BWDN-4%
%BWLINEPORT-4%
%BWAUTHUSER-4%
%BWAUTHPASSWORD-4%
%BWCLID-4%
%BWHOST-4%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
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0
%BWBLF-USER-4%
102
1
A%BWDN-5%
%BWLINEPORT-5%
%BWAUTHUSER-5%
%BWAUTHPASSWORD-5%
%BWCLID-5%
%BWHOST-5%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
%BWBLF-USER-5%
102
1
A%BWDN-6%
%BWLINEPORT-6%
%BWAUTHUSER-6%
%BWAUTHPASSWORD-6%
%BWCLID-6%
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%BWHOST-6%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
%BWBLF-USER-6%
102
%BWSCA-LOCATION-BINARY-1%
%BWSCA-LOCATION-BINARY-2%
%BWSCA-LOCATION-BINARY-3%
%BWSCA-LOCATION-BINARY-4%
%BWSCA-LOCATION-BINARY-5%
%BWSCA-LOCATION-BINARY-6%
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GXV31xx
Phone-Specific File: cfg%BWMACADDRESS%.xml
NOTE: This is an example file and should be used for reference only.
1
A %BWDN-1%
%BWLINEPORT-1%
%BWAUTHUSER-1%
%BWAUTHPASSWORD-1%
%BWCLID-1%
%BWHOST-1%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
1
99
100
34
99
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100
1
A %BWDN-2%
%BWLINEPORT-2%
%BWAUTHUSER-2%
%BWAUTHPASSWORD-2%
%BWCLID-2%
%BWHOST-2%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
1
99
100
34
99
100
1
A %BWDN-3%
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%BWLINEPORT-3%
%BWAUTHUSER-3%
%BWAUTHPASSWORD-3%
%BWCLID-3%
%BWHOST-3%
%SBC_ADDRESS%
1
1
60
0
1
0
{ x+ | *x+ | *xx*x+ }
1
0
1
99
100
34
99
100
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References
[1] Grandstream Networks, Inc. 2011. GXP21xx/GXP14xx/GXV31xx User Manual.
Available from Grandstream at:
http://www.grandstream.com/support/gxp_series/general/documents/gxp21xx_userm
anual_english.pdf,
http://www.grandstream.com/support/gxp_series/general/documents/gxp1450_userm
anual_english.pdf,
http://www.grandstream.com/support/gxv_series_phone/gxv3140/documents/gxv314
0_usermanual_english.pdf,
http://www.grandstream.com/support/gxv_series_phone/gxv3175/documents/gxv317
5_manual_english.pdf
[2] BroadSoft, Inc. 2010. BroadWorks Device Management Configuration Guide,
Release 17.0. Available from BroadSoft at xchange.broadsoft.com.
[3] BroadSoft, Inc. 2010. BroadWorks Device Management Interoperability Test Plan,
Release 17.0. Available from BroadSoft at xchange.broadsoft.com.
[4] BroadSoft, Inc. 2010. BroadWorks Redundancy Guide, Release 17.0. Available
from BroadSoft at xchange.broadsoft.com.
[5] BroadSoft, Inc. 2010. BroadWorks SIP Access Device Interoperability Test Plan,
Release 17.0. Available from BroadSoft at xchange.broadsoft.com.
[6] Grandstream Networks, Inc. 2011. Grandstream XML Provisioning Guide. Available
from Grandstream at:
http://www.grandstream.com/support/gxp_series/general/documents/GSXML_Provisioning_Guide.pdf.
[7] Grandstream Networks, Inc. 2011. Grandstream Configuration Tool and Template.
Available from Grandstream at:
http://www.grandstream.com/support/configurationtool.html.
GRANDSTREAM GXP21XX/GXV3140/GXV3175 SERIES PHONES
20-BD5320-00
©
PAGE 45 OF 45
2011 GRANDSTREAM
Source Exif Data:
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