Grandstream Networks HT812 Analog Telephone Adaptor/FXS Gateway User Manual

Grandstream Networks, Inc. Analog Telephone Adaptor/FXS Gateway

User Manual

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Date Submitted2016-06-03 00:00:00
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Document Author: Grandstream

Grandstream Networks, Inc.
HT812/HT814
Analog Telephone Adaptor/FXS Gateway
User Guide
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this user manual is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with your devices as it may cause damage to the products
and void the manufacturer warranty.
HT812/HT814 User Guide
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GNU GPL INFORMATION
The firmware for the HT812/HT814 contains third-party software licensed under the GNU General Public
License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU
General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/gpl_HT81x/HT81x.tar.gz
HT812/HT814 User Guide
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Table of Content
DOCUMENT PURPOSE ................................................................................................. 6
CHANGE LOG ................................................................................................................ 7
Firmware Version 1.0.0.2 ....................................................................................................................... 7
GUI INTERFACE EXAMPLES ........................................................................................ 8
WELCOME ..................................................................................................................... 9
PRODUCT OVERVIEW ................................................................................................ 10
Feature Highlights ................................................................................................................................ 10
HT812/HT814 Technical Specifications ............................................................................................... 10
GETTING STARTED ..................................................................................................... 13
Equipment Packaging .......................................................................................................................... 13
HT812/HT814 Ports Description .......................................................................................................... 14
Connecting the HT812/HT814 ............................................................................................................. 14
HT812/HT814 LEDs Pattern ................................................................................................................ 15
CONFIGURATION GUIDE ............................................................................................ 17
Obtain the HT812/HT814 IP address via the connected analogue phone. ......................................... 17
Understanding HT812/HT814 Interactive Voice Prompt Response Menu .......................................... 17
Configuration via Web Browser ........................................................................................................... 19
Accessing the Web UI .................................................................................................................. 19
Web UI Access Level Management .............................................................................................. 19
Saving the Configuration Changes ............................................................................................... 19
Changing Admin Level Password ................................................................................................. 20
Changing User Level Password ................................................................................................... 20
Changing HTTP Web Port ............................................................................................................ 20
Configuring The HT812/HT814 Through Voice Prompts ..................................................................... 22
Register a SIP Account ........................................................................................................................ 22
Rebooting HT812/HT814 from Remote ............................................................................................... 24
CALL FEATURES ......................................................................................................... 25
CALL OPERATIONS .................................................................................................... 27
Placing a phone call ............................................................................................................................. 27
Direct IP Calls ...................................................................................................................................... 27
Call Hold .............................................................................................................................................. 28
Call Waiting .......................................................................................................................................... 28
Call Transfer ......................................................................................................................................... 28
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Blind Transfer ................................................................................................................................ 28
Attended Transfer ......................................................................................................................... 29
3-Way conferencing ............................................................................................................................. 29
Call Return ........................................................................................................................................... 29
UPGRADING AND PROVISIONING ............................................................................ 30
Firmware Upgrade procedure .............................................................................................................. 30
Upgrading via Local Directory: ............................................................................................................. 31
Upgrading via Local TFTP/HTTP Servers ........................................................................................... 31
Firmware and Configuration File Prefix and Postfix ............................................................................ 31
Managing Firmware and Configuration File Download ........................................................................ 32
Configuration File Download ................................................................................................................ 32
RESTORE FACTORY DEFAULT SETTINGS ............................................................... 33
Using the Reset Button ........................................................................................................................ 33
Using the IVR Command ..................................................................................................................... 33
Reset from Web Interface (Reset Type) .............................................................................................. 34
EXPERIENCING HT812/HT814 .................................................................................... 35
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Table of Tables
Table 1: HT812/HT814 Features in a Glance ............................................................................................. 10
Table 2: HT812/HT814 Technical Specifications ......................................................................................... 11
Table 3: Definition of the HT812/HT814 Connectors .................................................................................. 14
Table 4: HT812/HT814 LEDs Pattern Description ...................................................................................... 15
Table 5: Voice Prompt Menu ....................................................................................................................... 17
Table 6: HT812/HT814 Call Features ......................................................................................................... 25
Table of Figures
Figure 1: HT812 Package Contents ............................................................................................................ 13
Figure 2: HT814 Package Contents ............................................................................................................ 13
Figure 3: HT812 Back Panel ....................................................................................................................... 14
Figure 4: HT814 Back Panel ....................................................................................................................... 14
Figure 5: Connecting the HT812/HT814 ..................................................................................................... 15
Figure 6: HT812/HT814 LEDs Pattern ........................................................................................................ 15
Figure 7: Admin Level Password ................................................................................................................ 20
Figure 8: User Level Password ................................................................................................................... 20
Figure 9: Web HTTP Port ............................................................................................................................ 21
Figure 10: SIP Profiles Settings .................................................................................................................. 23
Figure 11: SIP Accounts settings ................................................................................................................ 23
Figure 12: Accounts Status ......................................................................................................................... 24
Figure 13: Firmware Upgrade Page ............................................................................................................ 30
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DOCUMENT PURPOSE
This document describes the basic concept and tasks necessary to use and configure your
HT812/HT814. And it covers the topic of connecting and configuring the HT812/HT814, making basic
operations and the call features. Please visit http://www.grandstream.com/support to download the latest
“HT812/HT814 Administration Guide ” to have more visibility about the configurable settings of your handy
tones.
This guide covers following topics:

Product overview

Getting started

Configuration guide

Call features.

Call operations.

Upgrading and provisioning.

Restore factory default settings
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CHANGE LOG
This section documents significant changes from previous versions of administration guide for
HT812/HT814. Only major new features or major document updates are listed here. Minor updates for
corrections or editing are not documented here.
Firmware Version 1.0.0.2

This is the initial version for HT812/HT814.
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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/HT81x/HT81x_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Page
3. Screenshots of Basic Settings Page
4. Screenshots of Advanced Settings Page
5. Screenshots of Profile Page
6. Screenshots of FXS Port Page
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WELCOME
The HT812/HT814 analog telephone adapter provides transparent connectivity for analog phones and
faxes to the world of internet voice. Connecting to any analog phone, fax or PBX, the HT812 and the HT814
are an effective and flexible solution for accessing internet-based telephone services and corporate intranet
systems across established LAN and internet connections. The Grandstream handy tones HT812/ HT814
are a new addition to the popular handy tone ATA product family. This manual will help you learn how to
operate and manage your HT812/HT814 analog telephone adaptor and make the best use of its many
upgraded features including simple and quick installation, 3- way conferencing, direct IP-IP Calling, and
new provisioning support among other features. This HT812/HT814 are very easy to manage and configure,
and specifically designed to be an easy to use and affordable VoIP solution for both the residential user
and the teleworker.
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PRODUCT OVERVIEW
The HT812 and the HT814 are 2, 4 ports analog telephone adapters (ATA) that allows users to create a
high-quality and manageable IP telephony solution for residential and office environments. Their ultracompact size, voice quality, advanced VoIP functionality, security protection and auto provisioning options
enables users to take advantage of VoIP on analog phones and enables service providers to offer high
quality IP service. The HT812/HT814 are an ideal ATAs for individual use and for large scale commercial
IP voice deployments since they permit small and medium businesses to create integrated IP and PSTN
telephony systems that efficiently manage communication costs. HT812 and HT814’s inclusion of an
integrated NAT router and dual 10/100/1000Mbps Ethernet WAN and LAN ports enables a shared
broadband connection between multiple Ethernet devices as well as the extension of VoIP services to
analog phones.
Feature Highlights
The following table contains the major features of the HT812/HT814:
Table 1: HT812/HT814 Features in a Glance
 Support 2 SIP profiles through 2 (for HT812) and 4 (for HT814) FXS ports and
dual 10/100/1000Mbps Ethernet port
 Support 3-way voice conferencing
 Support wide range of caller ID formats
HT812/HT814
 Support advanced telephony features, including call transfer, call forward, callwaiting, do not disturb, message waiting indication, multi-language prompts,
flexible dial plan and more
 Support T.38 Fax for creating Fax-over-IP
 TLS and SRTP security encryption technology to protect calls and accounts
 Automated provisioning options include TR-069 (note 1) and XML config files
 Failover SIP server automatically switches to secondary server if main server
loses connection
 Use with Grandstream’s UCM series of IP PBXs for Zero Configuration
provisioning
 GR-909 Line Testing Functionalities
HT812/HT814 Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for the HT812/HT814.
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Table 2: HT812/HT814 Technical Specifications
Interfaces
Telephone Interfaces
Two (2) RJ11 FXS ports for HT812.
Four (4) RJ11 FXS sports for HT814.
Network Interface
Two (2) 10/100/1000 Mbps Ethernet port (RJ45).
LED Indicators
POWER, LAN, WAN, PHONE1, PHONE2 for HT812.
POWER, LAN, WAN, PHONE1, PHONE2, PHONE3, HT814 for HT814.
Factory Reset Button
Yes.
Voice, Fax, Modem
Telephony Features
Caller ID display or block, call waiting, flash, blind or attended transfer,
forward, hold, do not disturb, 3-way conference
Voice Codecs
G.711 with Annex I (PLC) and Annex II (VAD/CNG), G.723.1, G.729A/B,
G.726, iLBC, OPUS, dynamic jitter buffer, advanced line echo
cancellation
Fax over IP
T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to
G.711 for Fax Pass-through
Short/Long Haul Ring Load
For HT812: 3 REN, up to 1km on 24AWG line.
For HT814: 2 REN, up to 1km on 24AWG line.
Caller ID
Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
Disconnect Methods
Busy Tone, Polarity Reversal/Wink, Loop Current
Signaling
Network Protocols
TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS, DHCP,
NTP, TFTP, TELNET, STUN, SIP (RFC3261), SIP over TCP/TLS, SRTP,
TR-069
QoS
Layer 2 (802.1Q VLAN, SIP/RTP 802.1p) and Layer 3 (ToS, Diffserv,
MPLS)
DTMF Methods
In-audio, RFC2833 and/or SIP INFO
Provisioning and Control
HTTP, HTTPS, TELNET, TFTP, TR-069, secure and automated
provisioning using TR069, syslog
Security
Media
SRTP
Control
TLS/SIPS/HTTPS
Management
Syslog support, telnet, remote management using web browser
Physical
Universal Power Supply
Input: 100-240VAC, 50-60Hz
Output: 12V/0.5A for HT812.
Output: 12V/1A for HT814.
Environmental
Operational: 32o – 104oF or 0º – 40ºC
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Storage: 14o – 140oF or -10º – 60ºC
Humidity: 10 – 90% Non-condensing
Dimensions and Weight
28.5 x 130 x 90 mm (H x W x D)
Weight: TBD
Compliance
Compliance
FCC/CE/RCM
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GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and also
information for obtaining the best performance with the HT812/HT814.
Equipment Packaging
The HT812/HT814 ATAs packages contains:
1x HT812
1x 5V Power Adapter
1x Ethernet Cable
1x Quick Installation Guide
1x GPL Statement
Figure 1: HT812 Package Contents
1x HT814
1x 5V Power Adapter
1x Ethernet Cable
1x Quick Installation Guide
1x GPL Statement
Figure 2: HT814 Package Contents
Note: Check the package before installation. If you find anything missing, contact your system administrator.
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HT812/HT814 Ports Description
The following figure describes the different ports on the back panel of the HT812/HT814.
Figure 3: HT812 Back Panel
Figure 4: HT814 Back Panel
Table 3: Definition of the HT812/HT814 Connectors
Phone 1 & 2 (HT812)
Phone 1,2,3 & 4 (HT814)
WAN
Connects the analog phones / fax machines to the phone adapter using an RJ11 telephone cable.
Connects the phone adapter to your router or gateway using an Ethernet RJ45
network cable.
LAN
DC Power
Reset
co
Connects the phone adapter to your PC using an Ethernet RJ45 network cable.
Powers the phone adapter. (12V – 0.5A for HT812) and (12V - 1A for HT814).
Factory reset button. Press for 7 seconds to reset factory default settings.
Connecting the HT812/HT814
The HT812/HT814 are designed for easy configuration and easy installation, to connect your
HT812/HT814, please follow the steps above:
1. Insert a standard RJ11 telephone cable into the p hone port and connect the other end of the
telephone cable to a standard touch-tone analog telephone.
2. Insert the Ethernet cable into the internet or LAN port of the HT812/HT814 and connect the other
end of the Ethernet cable to an uplink port (a router or a modem, etc.)
3. Insert the power adapter into the HT812/HT814 and connect it to a wall outlet.
4. Power, Ethernet and Phone LEDs will be solidly lit when the HT812/HT814 is ready for use.
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Figure 5: Connecting the HT812/HT814
HT812/HT814 LEDs Pattern
There are four (4) LED types that help you manage the status of your Handy Tone 812.
Figure 6: HT812/HT814 LEDs Pattern
Table 4: HT812/HT814 LEDs Pattern Description
LED Lights
Power LED
Status
The Power LED lights up when the HT812/HT814 are powered on and it
flashes when the HT812/HT814 is booting up
WAN LED
The Ethernet LED lights up when the HT812/HT814 are connected to
your network through the Ethernet port and it flashes when there is data
being sent or received.
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LAN LED
The LAN LED lights up when the HT812/HT814 are connected to your
network through the LAN port and it flashes when there is data being sent
or received.
Phone LED 1&2 (HT812)
The phone LED 1 & 2 indicate status of the respective FXS port-phone
Phone LED 1,2,3 & 4 (HT814) on the back panel
 OFF - Unregistered
 ON (Solid Blue) - Registered and Available
 Blinking every second - Off-Hook / Busy
 Slow blinking - FXS LEDs indicates voicemail
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CONFIGURATION GUIDE
The HT812/HT814 can be configured via one of two ways:

The IVR voice prompt menu.

The Web GUI embedded on the HT812/HT814 using PC's web browser.
Obtain the HT812/HT814 IP address via the connected analogue phone.
HT812/HT814 are by default configured to obtain the IP address from DHCP server where the unit is located.
In order to know which IP address is assigned to your HT812/HT814, you should access to the “Interactive
Voice Response Menu” of your adapter via the connected phone and check its IP address mode.
Please refer to the steps bellow to access the interactive voice response menu:
1. Use a telephone connected to phone 1 or phone 2 ports of your HT812/HT814.
2. Press *** (press the star key three times) to access the IVR menu and wait until you hear “Enter
the menu option “.
3. Press 02 and the current IP address will be announced.
Understanding HT812/HT814 Interactive Voice Prompt Response Menu
The HT812/HT814 have a built-in voice prompt menu for simple device configuration which lists actions,
commands, menu choices, and descriptions. The IVR menu works with any phone connected to the
HT812/HT814. Pick up the handset and dial “***” to use the IVR menu.
Table 5: Voice Prompt Menu
Menu
Voice Prompt
Options
Main
“Enter a Menu Option”
Press “*” for the next menu option
Menu
Press “#” to return to the main menu
Enter 01-05, 07,10, 13-17,47 or 99 menu options
01
“DHCP Mode”,
Press “9” to toggle the selection
“Static IP Mode”
If using “Static IP Mode”, configure the IP address
information using menus 02 to 05.
If using “Dynamic IP Mode”, all IP address information
comes from the DHCP server automatically after reboot.
02
“IP Address “ + IP address
The current WAN IP address is announced
If using “Static IP Mode”, enter 12 digit new IP address.
You need to reboot your HT812/HT814 for the new
IP address to take Effect.
03
“Subnet “ + IP address
Same as menu 02
04
“Gateway “ + IP address
Same as menu 02
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05
“DNS Server “ + IP address
Same as menu 02
07
Preferred Vocoder
Press “9” to move to the next selection in the list:

PCMU / PCMA

iLBC

G-726

G-723

G-729
10
“MAC Address”
Announces the Mac address of the unit.
13
Firmware Server IP Address
Announces current Firmware Server IP address.
Enter 12 digit new IP address.
14
15
Configuration Server IP
Announces current Config Server Path IP address.
Address
Enter 12 digit new IP address.
Upgrade Protocol
Upgrade protocol for firmware and configuration update.
Press “9” to toggle between TFTP / HTTP / HTTPS
16
Firmware Version
Announces Firmware version information.
17
Firmware Upgrade
Firmware upgrade mode. Press “9” to toggle among the
following three options:
- Always check
- Check when pre/suffix changes
- Never upgrade
47
“Direct IP Calling”
Enter the target IP address to make a direct IP call, after
dial tone. (See “Make a Direct IP Call”.)
86
Voice Mail
Number of Voice Mails
99
“RESET”
Press “9” to reboot the device
Enter MAC address to restore factory default setting
(See Restore Factory Default Setting section)
“Invalid Entry”
Automatically returns to main menu
“Device not registered”
This prompt will be played immediately after off hook If
the device is not register and the option “Outgoing Call
without Registration” is in NO
Five success tips when using the voice prompt

“*” shifts down to the next menu option and “#” returns to the main menu

“9” functions as the ENTER key in many cases to confirm or toggle an option.

All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP
address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26
should be key in like 192168000026. No decimal is needed).
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
Key entry cannot be deleted but the phone may prompt error once it is detected.
Configuration via Web Browser
The HT812/HT814 embedded Web server responds to HTTP GET/POST requests. Embedded HTML
pages allow a user to configure the HT812/HT814 through a web browser such as Google Chrome, Mozilla
Firefox and Microsoft’s IE.
Accessing the Web UI
1. Connect the computer to the same network as your HT812/HT814.
2. Make sure that your HT812/HT814 are booted up.
3.
You may check your HT812/HT814 IP address using the IVR on the connected phone.
Please see Obtain the HT812/HT814 IP address via the connected analogue phone
4. Open Web browser on your computer.
5. Enter the HT812/HT814’s IP address in the address bar of the browser.
6. Enter the administrator’s password to access the Web Configuration Menu.
Note: The computer must be connected to the same sub-network as the HT812/HT814. This can be
easily done by connecting the computer to the same hub or switch as the HT812/HT814.
Web UI Access Level Management
There are two default passwords for the login page:
User Level
Password
Web Pages Allowed
End User Level
123
Only Status and Basic Settings
Administrator Level
admin
All pages
The password is case sensitive with maximum length of 25 characters. When changing any settings, always
submit them by pressing Update or Apply button on the bottom of the page. After submitting the changes
in all the Web GUI pages, reboot the HT812/HT814 to have the changes take effect if necessary; most of
the options under the Advanced Settings and FXS Port (x) pages require reboot
Saving the Configuration Changes
After users makes changes to the configuration, pressing Update button will save but not apply the changes
until Apply button is clicked. Users can instead directly press Apply button. We recommend rebooting or
powering cycle the phone after applying all the changes.
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Changing Admin Level Password
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Advanced Settings > Admin Password.
5. Enter the new admin password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 7: Admin Level Password
Changing User Level Password
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings > End User Password.
5. Enter the new end-user password.
6. Press Apply at the bottom of the page to save your new settings.
Figure 8: User Level Password
Changing HTTP Web Port
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings > Web Port.
5. Change the current port to your desired/new HTTP port. Ports accepted are in range [1-65535].
6. Press Apply at the bottom of the page to save your new settings
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Figure 9: Web HTTP Port
NAT Settings
If you plan to keep the Handy Tone within a private network behind a firewall, we recommend using STUN
Server. The following three settings are useful in the STUN Server scenario:
1. STUN Server (under advanced settings webpage) Enter a STUN server IP (or FQDN) that you may
have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP,
keep this field blank.
2. Use Random SIP/RTP Ports (under advanced settings webpage) This setting depends on your
network settings. Generally, if you have multiple IP devices under the same network, it should be set
to Yes. If using a public IP address, set this parameter to No.
3. NAT traversal (under the FXS web page) Set this to Yes when gateway is behind firewall on a private
network.
DTMF Methods
The HT812/HT814 support the following DTMF mode:
 DTMF in-audio
 DTMF via RTP (RFC2833)
 DTMF via SIP INFO
Set priority of DTMF methods according to your preference. This setting should be based on your server
DTMF setting.
Preferred Vocoder (Codec)
The HT812/HT814 support following voice codecs. On FXS ports pages, choose the order of your favorite
codecs:
 PCMU/A (or G711µ/a)
 G729 A/B
 G723.1
 G726 (16/24/32/40)
 iLBC
 OPUS
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Configuring The HT812/HT814 Through Voice Prompts
As mentioned previously, The HT812/HT814 has a built-in voice prompt menu for simple device
configuration. Please refer to “Understanding HT812/HT814 Interactive Voice Prompt Response Menu” for
more information about IVR and how to access its menu.
 DHCP MODE
Select voice menu option 01 to allow the HT812/HT814 to use DHCP.
 STATIC IP MODE
Select voice menu option 01 to allow the HT812/HT814 to enable the STATIC IP mode, then use option
02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.
 FIRMWARE SERVER IP ADDRESS
Select voice menu option 13 to configure the IP address of the firmware server.
 CONFIGURATION SERVER IP ADDRESS
Select voice menu option 14 to configure the IP address of the configuration server.
 UPGRADE PROTOCOL
Select the menu option 15 to choose firmware and configuration upgrade protocol between TFTP / HTTP.
 FIRMWARE UPGRADE MODE
Select voice menu option 17 to choose firmware upgrade mode among the following three options:
“Always check, check when pre/suffix changes, and never upgrade”.
Register a SIP Account
The HT812/HT814 support 2 profiles which can be configured with 2 SIP accounts. Please refer to the
following steps in order to register your accounts via web user interface
1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Profile (1 or 2) pages.
5. In Profile tab, set the following:
a.
Account Active to Yes.
b.
Primary SIP Server field with your SIP server IP address or FQDN.
c.
Failover SIP Server with your Failover SIP Server IP address or FQDN. Leave empty if not available.
d.
Prefer Primary SIP Server to No or Yes depending on your configuration. Set to No if no Failover
SIP Server is defined. If “Yes”, account will register to Primary SIP Server when failover registration
expires.
e.
Outbound Proxy: Set your Outbound Proxy IP Address or FQDN. Leave empty if not available.
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6. After configuring the SIP server and activating the profiles, you should access to FXS Ports page
to register your accounts. In FXS Ports tab, set the following:
a.
SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form
of digit similar to phone number or actually a phone number.
b.
Authenticate ID: SIP service subscriber’s Authenticate ID used for authentication. Can be identical
to or different from SIP User ID.
c.
Authenticate Password: SIP service subscriber’s account password to register to SIP server of
ITSP. For security reasons, the password will field will be shown as empty.
d.
Name: Any name to identify this specific user.
e.
Set Enable Port to Yes.
For more information, related to above options please refer to Profile(s) settings and FXS Port Settings.
7. Press Apply at the bottom of the page to save your configuration.
Figure 10: SIP Profiles Settings
Figure 11: SIP Accounts settings
After applying your configuration, your account will register to your SIP Server, you can verify if it has been
correctly registered with your SIP server from your HT812/HT814 web interface under Status > Port Status
-> Registration (If it displays Registered, it means that your account is fully registered, otherwise it will
display Not Registered so in this case you must double check the settings or contact your provider).
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Figure 12: Accounts Status
Rebooting HT812/HT814 from Remote
Press the “Reboot” button at the bottom of the configuration menu to reboot the ATA remotely. The web
browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in
again.
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CALL FEATURES
The HT812/HT814 support all the traditional and advanced telephony features.
Table 6: HT812/HT814 Call Features
Key
Call features
Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729
*02
(G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640
(G726-r40), *027201 (iLBC)
*03
Disable LEC (per call) Dial “*03” +” number”. No dial tone is played in the middle.
*16
Enable SRTP
*17
Disable SRTP
*30
Block Caller ID (for all subsequent calls)
*31
Send Caller ID (for all subsequent calls)
*47
Direct IP Calling. Dial “*47” + “IP address”. No dial tone is played in the middle.
*50
Disable Call Waiting (for all subsequent calls)
*51
Disable Call Waiting (for all subsequent calls)
*67
Block Caller ID (per call). Dial “*67” +” number”. No dial tone is played in the middle.
*82
Send Caller ID (per call). Dial “*67” +” number”. No dial tone is played in the middle.
*69
Call Return Service: Dial *69 and the phone will dial the last incoming phone number
received.
*70
Disable Call Waiting (per call). Dial “*70” +” number”. No dial tone is played in the middle.
*71
Enable Call Waiting (per call). Dial “*71” +” number”. No dial tone is played in the middle
*72
*73
Unconditional Call Forward: Dial “*72” and then the forwarding number followed by “#”. Wait
for dial tone and hang up. (dial tone indicates successful forward)
Cancel Unconditional Call Forward. To cancel “Unconditional Call Forward”, dial “*73”, wait
for dial tone, then hang up.
*74
Enable Paging Call: Dial “*74” and then the destination phone number you want to page.
*78
Enable Do Not Disturb (DND): When enabled all incoming calls are rejected.
*79
Disable Do Not Disturb (DND): When disabled, incoming calls are accepted.
*87
Blind Transfer
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*90
*91
*92
*93
Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial
tone then hang up.
Cancel Busy Call Forward. To cancel “Busy Call Forward”, dial “*91”, wait for dial tone, then
hang up.
Delayed Call Forward. Dial “*92” and then the forwarding number followed by “#”. Wait for
dial tone then hang up.
Cancel Delayed Call Forward. To cancel Delayed Call Forward, dial “*93”, wait for dial tone,
then hang up
Flash/
Toggles between active call and incoming call (call waiting tone). If not in conversation,
Hook
flash/hook will switch to a new channel for a new call.
Pressing pound sign will serve as Re-Dial key.
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CALL OPERATIONS
Placing a phone call
To make the outgoing calls using your HT812/HT814
1. Pick up the handset of the connected phone.
2. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or
3. Dial the number directly and press # (Use # as dial key” must be configured in web configuration).
Examples:
1. Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.
2. Dial an outside number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or
international code) followed by the phone number. Press # or wait for 4 seconds. Check with your
VoIP service provider for further details on prefix numbers.
Direct IP Calls
Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to
talk to each other in an ad hoc fashion without a SIP proxy.
Elements necessary to completing a Direct IP Call:

Both HT812/HT814 and other VoIP Device, have public IP addresses, or

Both HT812/HT814 and other VoIP Device are on the same LAN using private IP addresses, or

Both HT812/HT814 and other VoIP Device can be connected through a router using public or private
IP addresses (with necessary port forwarding or DMZ).
The HT812/HT814 support two ways to make Direct IP Calling:
Using IVR
1. Pick up the analog phone then access the voice menu prompt by dialing “***”
2. Dial “47” to access the direct IP call menu
3. Enter the IP address after the dial tone and voice prompt “Direct IP Calling”
Using Star Code
1. Pick up the analog phone then dial “*47”
2. Enter the target IP address.
Note: NO dial tone will be played between step 1 and 2 and destination ports can be specified using “*”
(encoding for “:”) followed by the port number.
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Examples of Direct IP Calls:
a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option
47, then 192*168*0*160, followed by pressing the “#” key if it is configured as a send key or wait 4 seconds.
In this case, the default destination port 5060 is used if no port is specified
b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice
Prompt with option 47, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a
send key or wait for 4 seconds.
Note: When completing direct IP call, the “Use Random SIP/RTP Port” should set to “NO”. You cannot
make direct IP calls between FXS1 to FXS2 since they are using same IP.
Call Hold
You can place a call on hold by pressing the “flash” button on the analog phone (if the phone has that
button).
Press the “flash” button again to release the previously held Caller and resume conversation. If no “flash”
button is available, use “hook flash” (toggle on-off hook quickly). You may drop a call using hook flash.
Call Waiting
The call waiting tone (3 short beeps) indicates an incoming call, if the call waiting feature is enabled.
To toggle between incoming call and current call, you need to press the “flash” button the first call is placed
on hold.
Press the “flash” button to toggle between the active calls.
Call Transfer
Blind Transfer
Assume that the call is established between phone A and B are in conversation. The phone A wants to blind
transfer phone B to phone C:
1. On the phone A presses FLASH to hear the dial tone.
2. The phone A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds)
3. The phone A will hear the dial tone. Then, A can hang up.
Note: “Enable Call Feature” must be set to “Yes” in web configuration page.
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Attended Transfer
Assume that the call is established between phone A and B are in conversation. The phone A wants to
attend transfer phone B to phone C:
1. On the phone A presses FLASH to hear the dial tone.
2. Phone A dials the phone C’s number followed by # (or wait for 4 seconds).
3. If phone C answers the call, phones A and C are in conversation. Then A can hang up to complete
transfer.
4. If phone C does not answer the call, phone A can press “flash” to resume call with phone B.
Note: When attended transfer fails and A hangs up, the HT812/HT814 will ring back user A to remind A that
B is still on the call. A can pick up the phone to resume conversation with B.
3-Way conferencing
The HT812/HT814 support Bellcore style 3-way Conference. To perform the 3-way conference, we assume
that the call is established between phone A and B are in conversation. Phone A(HT812/HT814) wants to
bring third phone C into conference:
1. Phone A presses FLASH (on the analog phone, or Hook Flash for old model phones) to get a dial
tone.
2. Phone A dials C’s number then # (or wait for 4 seconds).
3. If phone C answers the call, then A presses FLASH to bring B, C in the conference.
4. If phone C does not answer the call, phone A can press FLASH back to talk to phone B.
5. If phone A presses FLASH during conference, the phone C will be dropped out.
6. If phone A hangs up, the conference will be terminated for all three parties when configuration
“Transfer on Conference Hang up” is set to “No”. If the configuration is set to “Yes”, A will transfer
B to C so that B and C can continue the conversation.
Call Return
In order to call back to the latest incoming number.
1. Pick up the handset of the connected phone (Off-hook).
2. After hearing the dial tone, input “*69”, and follow by “#” or wait for time out.
3. Your phone will automatically call back to the latest incoming number.
Note: All star code (*XX) related features mentioned above are supported by ATA default settings. If your
service provider provides different feature codes, please contact them for instructions.
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UPGRADING AND PROVISIONING
The HT812/HT814 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the
TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or
HTTP/HTTPS; the server name can be FQDN or IP address.
Examples of valid URLs:
firmware.grandstream.com
fw.ipvideotalk.com/gs
Firmware Upgrade procedure
Please follow below steps in order to upgrade the firmware version of your HT812/HT814:
1. Access your HT812/HT814 UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Advanced Settings > Firmware Upgrade and Provisioning page, and enter the IP
address or the FQDN for the upgrade server in "Firmware Server Path" field and choose to
upgrade via TFTP or HTTP/HTTPS.
5. Make sure to check “Always Check for New Firmware”.
6. Update the change by clicking the " Apply" button at the bottom of the page. Then "Reboot" or
power cycle the HT812/HT814 to update the new firmware.
Figure 13: Firmware Upgrade Page
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Upgrading via Local Directory:
1. Download the firmware file from Grandstream web site
2. Unzip it and copy the file in to a folder in your PC
3. From the HT812/HT814 web interface (Advanced Settings page) you can browse your hard drive
and select the folder you previously saved the file (HT812/HT814fw.bin)
4. Click “Upload Firmware” and wait few minutes until the new program is loaded.
Note: Always check the status page to see that the program version has changed.
Upgrading via Local TFTP/HTTP Servers
For users that would like to use remote upgrading without a local TFTP/HTTP server, Grandstream offers
a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices
via this server. Please refer to the webpage:
http://www.grandstream.com/support/firmware
Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A
free window version TFTP server is available for download from:
http://www.solarwinds.com/products/freetools/free_tftp_server.aspx
http://tftpd32.jounin.net/.
Instructions for local firmware upgrade via TFTP:
1. Unzip the firmware files and put all of them in the root directory of the TFTP server.
2. Connect the PC running the TFTP server and the phone to the same LAN segment.
3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's
default setting from "Receive Only" to "Transmit Only" for the firmware upgrade.
4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface.
5. Configure the Firmware Server Path to the IP address of the PC.
6. Save and Apply the changes and reboot the HT812/HT814.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
Firmware and Configuration File Prefix and Postfix
Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and
Postfix. This makes it the possible to store all of the firmware with different version in one single directory.
Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching
Prefix and Postfix. Thus multiple configuration files for the same device can be stored in one directory.
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In addition, when the field “Check New Firmware only when F/W pre/suffix changes” is set to “Yes”, the
device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix.
Managing Firmware and Configuration File Download
When “Automatic Upgrade” is set “Yes, every” the auto check will be done in the minute specified in this
field. If set to “daily at hour (0-23)”, Service Provider can use P193 (Auto Check Interval) to have the
devices do a daily check at the hour set in this field with either Firmware Server or Config Server. If set to
“weekly on day (0-6)” the auto check will be done in the day specified in this field. This allows the device
periodically check if there are any new changes need to be taken on a scheduled time. By defining
different intervals in P193 for different devices, Server Provider can spread the Firmware or Configuration
File download in minutes to reduce the Firmware or Provisioning Server load at any given time
Configuration File Download
Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File
(binary or XML) through TFTP or HTTP/HTTPS. The Config Server Path is the TFTP or HTTP/HTTPS
server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format.
The Config Server Path can be the same or different from the Firmware Server Path.
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 2 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with the "New Password" in the Web GUI->Maintenance->Web/SSH Access
page->Admin Password. For a detailed parameter list, please refer to the corresponding firmware release
configuration template.
When the HT812/HT814 boots up or reboots, it will send a request to download a file named
"cfgxxxxxxxxxxxx” followed by a configuration XML file named "cfgxxxxxxxxxxxx.xml", where
"xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If
the download of "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic
cfg.xml file. The configuration file name should be in lower case letters.
For more details on XML provisioning, please refer to:
http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf
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RESTORE FACTORY DEFAULT SETTINGS
Warning:
Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup
or print all the settings before you restore to the factory default settings. Grandstream is not responsible for
restoring lost parameters and cannot connect your device to your VoIP service provider.
There are three (3) methods for resetting your unit:
Using the Reset Button
To reset default factory settings using the reset button please follow the steps above:
1. Unplug the Ethernet cable.
2. Locate the reset hole on the back panel of your HT812/HT814.
3. Insert a pin in this hole, and press for about 7 seconds.
4. Take out the pin. All unit settings are restored to factory settings
Using the IVR Command
Reset default factory settings using the IVR prompt:
1. Dial “***” for voice prompt.
2. Enter “99” and wait for “reset” voice prompt.
3. Enter the encoded MAC address (Look below on how to encode MAC address).
4. Wait 15 seconds and device will automatically reboot and restore factory settings.
Encode the MAC Address
1. Locate the MAC address of the device. It is the 12-digit HEX number on the bottom of the unit.
2. Key in the MAC address. Use the following mapping:

0-9: 0-9

A: 22 (press the “2” key twice, “A” will show on the LCD)

B: 222
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
C: 2222

D: 33 (press the “3” key twice, “D” will show on the LCD)

E: 333

F: 3333
For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”
Reset from Web Interface (Reset Type)
1. Access your HT812/HT814 UI by entering its IP address in your favorite browser.
2. Enter your admin password (default: admin).
3. Press Login to access your settings.
4. Go to Basic Settings > Reset Type
5. Press Reset button (after selecting the reset type).
 Full Reset: This will make a full reset
 ISP Data: This will reset only the basic settings, like IP mode, PPPoE and Web port
 VOIP Data: This will reset only the data related with a service provider like SIP server, sip user ID,
provisioning and others.
Note:
Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”.
If the HT812/HT814 was previously locked by your local service provider, pressing the RESET
button will only restart the unit. The device will not return to factory default settings.
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EXPERIENCING HT812/HT814
Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware
releases, additional features, FAQs, documentation and news on new products.
We encourage you to browse our product related documentation, FAQs and User and Developer Forum
for answers to your general questions. If you have purchased our products through a Grandstream
Certified Partner or Reseller, please contact them directly for immediate support.
Our technical support staff is trained and ready to answer all of your questions. Contact a technical support
member or submit a trouble ticket online to receive in-depth support.
Thank you again for purchasing Grandstream analogue telephone adapter, it will be sure to bring
convenience to both your business and personal life.
HT812/HT814 User Guide
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FCC Caution:
This device complies with part15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
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