Maintenance Subscription Overview Brochure
2016-04-04
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Maximize the power of your
design tools
With Maintenance Subscription you always have access to the most current and powerful set
of Autodesk software and services
What does Autodesk® Maintenance Subscription offer?
Maintenance Subscription awards you with the latest product releases and enhancements,
flexible licensing, Autodesk cloud benefits and technical support, to get ahead
Stay competitive with Maintenance Subscription
Staying current with Maintenance Subscription lowers your cost to access the latest software, helping you maintain a predictable software budget. It’s an
economical way to stay ahead of your competition.
The smart choice for a great value
Maintenance Subscription is a cost effective
way to maintain and maximize your long-term
investment in Autodesk software and related
services.
Through immediate access to the latest
Autodesk software releases, you can
increase productivity by utilizing the newest
technologies and time-saving features. And
with Maintenance Subscription, your software
costs are more predictable. Whether you
choose a one-year or multi-year contract, your
costs are known for the entire term.
Features and Benefits
Included are the following features and benefits:
• Access to the latest software releases so you’re
always up-to-date, giving you a competitive edge.
• A variety of licensing rights so you have the
tools you need where you need them.
• Autodesk cloud benefits to help you increase
mobility, improve collaboration, and optimize
designs.
• Technical support for quick resolution of issues
so you stay productive.
If you are on the fence about
purchasing Maintenance
Subscription—it’s a simple
determination—it’s important
to be on subscription for the
long term of your firm’s success.
Andrew Watkins
Associate Principal
Ayers Saint Gross Architects
Product enhancements and releases
Stay ahead of the competition
With Maintenance Subscription you always have
the latest and most powerful tools on hand. You
can gain immediate access to software releases and
product enhancements that can help you maintain
a competitive edge all year long. Staying current
with your Maintenance Subscription lowers your
cost to access the latest software, helping you
maintain a predictable software budget. It’s an
economical way to stay ahead of your competition.
Licensing Rights
The freedom to work the way you want.
When collaborating across internal and external
teams, you need the right software on hand at the
right time and place. With the following licensing
rights,* Maintenance Subscription gives you more
freedom with your software:
Previous Version Rights: Customers sometimes
require you to deliver projects with a specific
software version. With previous version rights,
you’re able to use both previous and current
versions of desktop software to deliver your
projects.*
Home Use Rights: Work doesn’t always happen
in the oce—with home use rights you’re able
use your software at the oce or at home.
Global Use Rights: Occasionally work requires
you to travel far away from home—extra territory
rights allows you to use your licensed software
outside the country of purchase** for up to
90 days.
Support
Get the assistance you need
Your success is a top priority to us, and
we are here to support you. Whether it is
through subscriber-exclusive newsletters and
communications or direct help from our product
support specialists, we are committed to helping
you get the most out of your Subscription. Our
most successful customers take advantage of the
support we offer to achieve higher return on their
Autodesk investment, shouldn’t you?
Exclusive newsletters and communications
We want you to enjoy your subscription and
take full advantage of all the benefits it has to
offer. As a subscriber, you’ll receive newsletters
and communications with content exclusive for
subscribers including:
• Announcements of product enhancements
• Tips and tricks to help you get the most out of
your product and services
• Customer stories that highlight how others are
taking advantage of their subscriber benefits
Technical Support
Maintenance Subscription allows you to choose
a level of technical support that best meets
your needs and budget. Each option helps you
with installation and configuration as well as
troubleshooting issues with your software
and cloud services.
Basic Support: Included in Maintenance
Subscription, Autodesk® Basic Support provides
access to a package of Autodesk online support
services. Basic Support provides access to:
• Community support forums
• One-on-one Autodesk web support
• Autodesk online support, including a
knowledge base with help documents, tutorials,
and training videos, and the opportunity to
search an extensive collection of Autodesk
technical solutions and community support
forum threads
Maintenance Subscription customers can also
choose to purchase the premium offerings with
Advanced Support or Enterprise Priority Support
to help implement solutions faster, maximize
productivity, and minimize downtime.
Advanced Support: This level of support provides
one-on-one telephone and web access to senior
Autodesk support specialists. Advanced Support
features unlimited, priority, one-on-one, extended
hours,*** global phone support from senior
Autodesk support specialists, remote desktop
assistance, and prioritized web support options.
Enterprise Priority Support: Autodesk®
Enterprise Priority Support is a premium support
offering for Autodesk’s direct, large-enterprise
customers. It provides the most aggressive
response targets for Autodesk product support
as well as case status updates and resolution/
mitigation targets. This offering also features a
comprehensive program of proactive support and
other services, including the assistance of a support
account manager who personally oversees all
account needs.
The Autodesk family of design
suites provides comprehensive
and powerful workflows for:
• Building Design
• Engineering
• Construction
• Infrastructure
• Product Design
• Plant Design
• Factory Design
When coupled with Maintenance
Subscription, you’re able to connect your
workflow on the desktop to mobile devices
and the cloud. These workflows enable you
to explore more design possibilities, achieve
better results faster, and collaborate more
effectively.
www.autodesk.com/suites
Gain a greater advantage with the cloud
Maintenance Subscription awards you more
capacity and capability with flexible access,
better collaboration, and accelerated design
innovation—dramatically improving the way you
work. Maintenance Subscription provides you
access to cloud services where you can improve
the way you visualize and optimize your designs
through the virtually infinite computing capacity
of cloud.
Your safe and secure
cloud workspace
The Autodesk cloud platform is built on a secure,
reliable, and protected infrastructure specifically
constructed for web services. Work and
collaborate with confidence, knowing your data
and authentication are safe and backed up.
More cloud storage to work with
With Maintenance Subscription, the storage
space available to you increases to 25 GB per
seat. Saving files to the cloud allows you to access
your work and connect with your teams, anytime,
anywhere through the web or mobile applications.
Today you can work wherever you’re most
ecient through a centralized workspace.
Extend your work from the desktop to the cloud
With Maintenance Subscription for a commercial product or suite you gain access to a collection of cloud services and cloud-enabled products. The virtually
infinite computing capacity of the cloud allows you to run tasks without tying up your desktop or the need for expensive hardware. Now you can test the
performance of multiple design options and rapidly increase the number of visualizations as an integrated part of your workflow.
Powerful structural analysis
Explore more design options and predict
performance prior to construction with
Structural Analysis for Autodesk® Revit.
®
Effective manufacturing analysis
Model, study, and optimize your manufacturing
processes. Identify bottlenecks from planning
through layout, and increase your eciency with
Autodesk® Process Analysis 360.
More Autodesk cloud services and products are
available to Maintenance Subscription customers.
Discover the full list at
www.autodesk.com/subscription-cloud.
Impressive rendering
Rendering in the cloud reduces the time and
cost it takes to create compelling, photorealistic
visualizations and panoramas—without tying
up the desktop or requiring specialized
rendering hardware.
Detailed energy analysis
Gain insight into energy consumption and building
lifecycle costs in the early stages of design with
Energy Analysis for Autodesk® Revit.
®
Optimized eciency
Autodesk® Green Building Studio® allows you to
perform whole building analysis, optimize energy
eciency, and work toward carbon neutrality
early in the design process with web-based energy
analysis software.
Autodesk cloud benefits
Administrative tools
Control and organize your benefits
Contract managers can easily manage your
organization’s Maintenance Subscription benefits
in the Autodesk Account with the following
reports and management tools:
• Coverage report: Track and manage software
licenses and seats. View helpful details such as
contract numbers, contract start and end dates,
group names, and product details.
• Renewal report: Get renewal information
regarding contracts that will expire in 90 days
or less.
• User management features and tools:
Control which users have access to certain
Maintenance Subscription benefits.
• Usage report: Keep track of the cloud credits
consumed when using select cloud services.
How to buy
Reward your workflow with
Maintenance Subscription
Your workflow deserves the latest technologies,
services, and cloud benefits. Gain a significant
competitive advantage and maximize the power
of your design tools by obtaining Maintenance
Subscription in any of the following ways:
• Buy Maintenance Subscription for a current
software license at the Autodesk online store.
• Buy Maintenance Subscription for a current
software license through a local Autodesk
reseller.
• Add Maintenance Subscription to the Autodesk
software you already have by contacting a local
Autodesk reseller.
• You could already be a Maintenance
Subscription customer. Log in to Autodesk
Account and discover if you have access to the
many benefits of Maintenance Subscription.
www.autodesk.com/subscription
Stay current with Maintenance
Subscription and Autodesk cloud services
Connect to the future benefits of cloud
The benefits of Autodesk cloud services for
subscribers are continuing to expand. Stay current
with your Maintenance Subscription and get
instant access to new features, services, and
products available in the cloud. Log into Autodesk
to see which benefits are available to you. Contact
a reseller and renew your Subscription today:
• Sign in to Autodesk:
accounts.autodesk.com
• Contact a reseller:
www.autodesk.com/contactreseller
• Visit the online eStore:
www.autodesk.com/estore
Autodesk, the Autodesk logo, Inventor, Revit, and Green Building Studio are registered trademarks or trademarks of Autodesk, Inc., and/or its
subsidiaries and/or aliates in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective
holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not
responsible for typographical or graphical errors that may appear in this document. © 2015 Autodesk, Inc. All rights reserved.
* Maintenance Subscription benefits are subject to terms and conditions. All Maintenance Subscription benefits and offerings may not be available for all products and/or in all languages. Access to cloud services requires
an internet connection and is subject to any geographical restrictions set forth in the Terms of Service.
** Software purchased in the EEA/Switzerland may be used across the EAA and Switzerland.
*** Extended Support Hours (“24x5”) are determined based on three regional time zones (EST for the Americas, CET for Europe, the Middle East and Africa, and SGT for Asia-Pacific) and cover 24 hours per day, 5 days a
week Monday through Friday, excluding Autodesk-observed holidays in the identified time zone only. Support availability during Extended Support Hours refers to telephone support requests; web support requests can
be submitted at any time.
