H P Products Pro 8500 Users Manual

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HP PRINTING AND DIGITAL IMAGING PRODUCTS
INSTANT REFERENCE GUIDE (IRG)
JULY 2009

HP OFFICEJET PRO 8500

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For Canadian Partners: For more information about programs in Canada, please visit www.hp.com/partners/ca
or contact the Partner Support Center at 1.800.668.7670

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What's in a name?

To help make it easier for customers to select the HP product that best suits their
needs, HP is changing its naming and model numbering system for consumer and
commercial imaging and printing products.

What's New

Taking a descriptive and straightforward approach to naming, the HP naming
architecture follows a basic hierarchy that begins with the master brand, followed by a
sub-brand or family name, model number, modifier and descriptor.

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HP imaging and printing products may include one or two leading letters, which are
abbreviations for product categories. The names also may include letters after the
numbers, which indicate specific product bundles. The letters “d” (for duplex) and “n”
(for network) are commonly used.

HP IPG—Trailing alphas
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312

HP Care Pack services overview
Installation with Network Setup
Service

Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Scanjet Scanners; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Customer calls to schedule hardware installation. Installation includes installing hardware components and
set up of the printer onto the network.

Installation and Orientation Training Products: Designjet Printers
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Customer calls to schedule installation. Includes installation of the hardware, configuring the printer onto
the network and orientation training.
Same Day Onsite, Standard Business Products: Color LaserJet and Designjet Printers; Multifunction Products
Hours
Available: 8 a.m. –5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 1 p.m. local time)
Same Day Onsite, Extended Business Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Hours
Available: 8 a.m. – 9 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 5 p.m. local time)
Next Business Day Onsite

Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
Available: 8 a.m. –5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite (for calls received by 1 p.m. local time)

Next Business Day Exchange

Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: HP standard business hours
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with three working days of receipt of replacement unit.

Next Business Day Exchange with
Enhanced Technical Phone Support

Products: Officejet and Officejet Pro Printers
Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
Location: Most areas within the continental United States; additional 1 to 2 days for service in Hawaii and Alaska
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with 3 working days of receipt of replacement unit.

Next Business Day Exchange with
Accidental Damage Protection

Products: Officejet Printers
Available: HP standard business hours
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP within three working days of receipt of replacement unit.

Next Business Day Exchange with
Enhanced Technical Phone Support
and Accidental Damage Protection

Products: Officejet Printers
Available: 6 a.m. – 12 a.m. Mountain Standard Time, on standard business days, excluding holidays
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, freight prepaid with next business day delivery; customer returns
defective unit to HP with three working days of receipt of replacement unit.

HP Basic Installation Service

Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
Location: Coverage within the continental United States and some parts of Hawaii and Alaska
Action: Customer calls toll free number to setup installation service appointment

HP Premium Installation Service

Products: Photosmart, Deskjet, Business Inkjet, Officejet, Officejet Pro, LaserJet and Color LaserJet Printers; Scanjet
Scanners; Multifunction, All-in-One and Fax Products
Available: 8 am to 5 pm local time, 7 days a week, excluding holidays
Location: Coverage within the continental United States and some parts of Hawaii and Alaska
Action: Customer calls toll free number to setup installation service appointment

HP Standard Exchange

Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, via prepaid freight within three to five business days (for calls received
before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.

One-Time Replacement

Products: LaserJet and Color LaserJet Printers; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
within three to five business days (for calls received before 2 p.m. PST); freight prepaid customer returns defective
unit to HP within 10 business days of receiving replacement unit.

Maintenance Kit Replacement Service Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Available: HP standard business hours, 8 a.m. – 5 p.m., Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: After you schedule the service with HP, an HP-trained technician will replace the kit, clean the printer and
provide you with a checklist of performed actions designed to maintain the print quality.

313

HP Care Pack Services

Next Business Day Onsite Exchange Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
local time).

HP Care Pack services overview (continued)
HP Color Profiling Service

Products: Designjet Printers
Available: 8 a.m. – 5 p.m. CST, Monday through Friday
Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
Action: HP Color Profiling Service provides custom color profiles for selected third-party RIPs, and HP and non-HP
large-format media to improve the color accuracy of your printer.

Color Expert Service

Products: Designjet Printers
Available: 9 a.m. – 6 p.m. EST, Monday through Friday
Location: Areas within the continental United States; additional day for service in Hawaii and Alaska.
Action: HP Color expert professionals provide remote telephone support service to help troubleshoot and provide
consulting expertise to resolve issues with hardware, software applications, RIP's and workflow that can inhibit
quality color output.

Post Warranty Service, Remote User Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printer; Scanjet Scanners; Multifunction Products
Assistance Support
Available: 6 a.m. – 6 p.m. MST, Monday through Friday
Location: Most areas within the continental United States.
Action: Priority Support Team of second-level agents and engineers who are specially trained to support IT
professionals and multi-tiered, centralized help desks are made available to you.
Post Warranty Service, Same Day
Onsite, Standard Business Hours

Products: Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 1 p.m. local time)

Post Warranty Service, Same Day
Onsite, Extended Business Hours

Products: LaserJet, Color LaserJet and Designjet Printers; Multifunction Products
Available: 8 a.m.–9 p.m. local time, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: 4-hour onsite service (for calls received by 5 p.m.)

Post Warranty Service, Next Business Products: Business Inkjet, LaserJet, Color LaserJet and Designjet Printers; Multifunction and Digital Sender Products
Day Onsite
Available: HP standard business hours, Monday through Friday
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite

HP Care Pack Services

Post Warranty Service, Next Business Products: Scanjet Scanners
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Day Onsite Exchange
Location: Sites within 100 miles of a primary HP Support Office listed in the HP Support Office Guide.
Action: Next business day onsite exchange of your device by an HP Representative (for calls received by 1 p.m.
local time).
Post Warranty Service, Standard
Exchange

Products: Scanjet Scanners
Available: 8 a.m.–5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; add one to two days for service in Hawaii and Alaska.
Action: Permanent replacement product shipped with next business day delivery, freight prepaid (for calls received
before 2 p.m. PST); customer returns defective unit to HP within 15 business days of receiving a replacement.

Post Warranty Service, Next Day
Exchange

Products: Deskjet, Business Inkjet, LaserJet and Color LaserJet Printers; Scanjet Scanners; Multifunction Products
Available: 8 a.m. – 5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: HP ships permanent replacement unit, via prepaid freight within three to five business days (for calls received
before 2 p.m. PST). Customer returns the defective unit to HP within 15 business days of receiving replacement unit.

Post Warranty Service, One-Time
Replacement

Products: LaserJet and Color LaserJet Printers; Multifunction Products
Available: 8 a.m.–5 p.m. local time, Monday through Friday
Location: Most areas within the continental United States; additional one to two days for service in Hawaii and
Alaska.
Action: Up to two years coverage or until a replacement unit is shipped; permanent replacement product shipped
within three to five business days, (for calls received before 2 p.m. PST); freight prepaid customer returns defective
unit to HP within 10 business days of receiving replacement.

314

HP Care Pack services compatibility and ordering information
HP Care Pack services can be purchased electronically or as a physical package.
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack

Product Number

Hardware Product

A536, D5460

D4360

Next Business Day Exchange: 2
years

UG604A/E

Next Business Day Exchange: 2
years

UG604A/E

UG607A/E

Next Business Day Exchange: 3
years

UG607A/E

UH608E

Next Business Day Exchange: 4
years

UH608E

US284E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

US285E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

Contract Type: Term
HP Photosmart Printers:

Next Business Day Exchange: 3
years
Next Business Day Exchange: 4
years
HP Basic Installation Service (1
consumer printer with wireless
capability)
HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

A636, D7560
Next Business Day Exchange: 2
years
Next Business Day Exchange: 3
years
Next Business Day Exchange: 4
years
HP Basic Installation Service (1
consumer printer with wireless
capability)
HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

Contract Type: Term
HP Deskjet Printers (continued):

Product Number

6940
UG605A/E

Next Business Day Exchange: 2
years

UG605A/E

UG608A/E

Next Business Day Exchange: 3
years

UG608A/E

UH609E

Next Business Day Exchange: 4
years

UH609E

US284E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

US285E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

B8550, B8850, B9180

US285E
HP Business Inkjet and Officejet Pro Printers:

H470, H470b, H470wbt

Next Business Day Exchange: 2
years

UG606A/E

Next Business Day Exchange: 3
years

Next Business Day Exchange: 2
years

UG609A/E

UG103A/E

Next Business Day Exchange: 4
years

Next Business Day Exchange: 3
years

UH610E

UG073A/E

HP Basic Installation Service (1
consumer printer with wireless
capability)

Next Business Day Exchange: 4
years

UH607E

US284E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ211E

US285E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ212E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years

UQ213E

Next Business Day Exchange
with Accidental Damage
Protection: 2 years

UG577A/E

Next Business Day Exchange
with Accidental Damage
Protection: 3 years

UG055A/E

Next Business Day Exchange w/
Enhanced Technical Phone
Support & Accidental Damage
Protection: 2

UQ214E

Next Business Day Exchange
with Enhanced Technical Phone
Support and Accidental Damage
Protection: 3

UQ215E

Next Business Day Exchange w/
Enhanced Technical Phone
Support & Accidental Damage
Protection: 4

UQ216E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)
HP Deskjet Printers:

D1660, D2660
Next Business Day Exchange: 1
year

UG119A/E

Next Business Day Exchange: 2
years

UG604A/E

Next Business Day Exchange: 3
years

UG607A/E

Next Business Day Exchange: 4
years

UH608E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

HP Care Pack Services

Hardware Product

US285E

315

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Product Number

Contract Type: Term
HP Business Inkjet and Officejet Pro Printers (continued):

Product Number

Contract Type: Term
HP Business Inkjet and Officejet Pro Printers (continued):

6000, 6000 Wireless, 8000, 8000 Wireless

2800dtn

Next Business Day Exchange: 2
years

H3110E

UG102A/E

Installation with Network Setup
Service

Next Business Day Exchange: 3
years

UG072A/E

Next Business Day Onsite: 3
years

H7672E

Next Business Day Exchange: 4
years

UH606E

Next Business Day Exchange: 3
years

H7674E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

Post Warranty Service, Next
Business Day Onsite: 1 year

H5777PE

Post Warranty Service, Next
Day Exchange: 1 year

H5776PE

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ208E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ209E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years
HP Basic Installation Service (1
consumer printer with wireless
capability)
HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

HP LaserJet Printers:
UQ210E

US284E

US285E

7000

HP Care Pack Services

Hardware Product

Next Business Day Exchange: 2
years

UG103A/E

Next Business Day Exchange: 3
years

UG073A/E

Next Business Day Exchange: 4
years

UH607E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years
Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years
Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years

UQ211E

UQ212E

UQ213E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

K8600dn

P1005, P1006, P1505, P1505n
Next Business Day Exchange: 2
years

UG605A/E

Next Business Day Exchange: 3
years

UG608A/E

Next Business Day Exchange: 4
years

UH609E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

P2035, P2035n, P2055dn, P2055x
Installation with Network Setup
Service

H3110E

Next Business Day Onsite: 3
years

UK932E

Next Business Day Exchange: 3
years

UK929E

One-Time Replacement: 2 years

UK925E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC126PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UK936PE

Post Warranty Service, Next
Day Exchange: 1 year

UK935PE

Post Warranty Service,
One-Time Replacement: 1 year

UK934PE

P3005, P3005d, P3005n, P3005dn, P3005x

Next Business Day Exchange: 2
years

UG103A/E

Next Business Day Exchange: 3
years

Installation with Network Setup
Service

UC742E

UG073A/E

Next Business Day Exchange: 4
years

Next Business Day Onsite: 3
years

U3791E

UH607E

Next Business Day Onsite: 4
years

U6405E

Next Business Day Onsite: 5
years

U6406E

Next Business Day Exchange: 3
years

U3790E

Next Business Day Exchange: 4
years

H2643E

Next Business Day Exchange: 5
years

H2644E

One-Time Replacement: 2 years

UE171E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

Post Warranty Service, Next
Business Day Onsite: 1 year

U3792PE

Post Warranty Service, Next
Day Exchange: 1 year

U3793PE

Post Warranty Service,
One-Time Replacement: 1 year

UE172PE

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ211E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ212E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years
HP Basic Installation Service (1
consumer printer with wireless
capability)
HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

316

UQ213E

US284E

US285E

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack

Product Number

Hardware Product

P3015d, P3015dn, P3015x

P4015n, P4015dn, P4015tn, P4015x

Installation with Network Setup
Service

UC742E

Contract Type: Term
HP LaserJet Printers (continued):

Contract Type: Term
HP LaserJet Printers (continued):

Product Number

UC742E

Installation with Network Setup
Service

Next Business Day Onsite: 3
years

UP872E

Same Day Onsite, Extended
Business Hours: 3 years

H4475E

Next Business Day Onsite: 4
years

UP874E

Same Day Onsite, Extended
Business Hours: 4 years

UA187E

UP876E

Same Day Onsite, Extended
Business Hours: 5 years

UA188E

UP871E

Next Business Day Onsite: 3
years

H5479E
H2668E

Next Business Day Onsite: 5
years
Next Business Day Exchange: 3
years
Next Business Day Exchange: 4
years

UP873E

Next Business Day Onsite: 4
years

Next Business Day Exchange: 5
years

UP875E

Next Business Day Onsite: 5
years

H2669E

One-Time Replacement: 2 years

UP438E

Post Warranty Service, Remote
User Assistance Support: 1 year

Maintenance Kit Replacement
Service (Fuser)

UJ986E

HC127PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year

HC128PE

UP439PE

Post Warranty Service, Next
Day Exchange: 1 year

UN523PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

U2032PE

Post Warranty Service,
One-Time Replacement: 1 year

UP437PE

Post Warranty Service, Next
Business Day Onsite: 1 year

H2664PE

P4014n, P4014dn
Installation with Network Setup
Service

UC742E

Same Day Onsite, Extended
Business Hours: 3 years

UK652E

Same Day Onsite, Extended
Business Hours: 4 years

UK653E

Same Day Onsite, Extended
Business Hours: 5 years

UK654E

Next Business Day Onsite: 3
years

UK523E

Next Business Day Onsite: 4
years

UK524E

Next Business Day Onsite: 5
years

UK525E

Maintenance Kit Replacement
Service (Fuser)

UJ986E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC128PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UK658PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UK656PE

P4515n, P4515tn, P4515x
Installation with Network Setup
Service

UC742E

Same Day Onsite, Extended
Business Hours: 3 years

UJ522E

Same Day Onsite, Extended
Business Hours: 4 years

UJ523E

Same Day Onsite, Extended
Business Hours: 5 years

UJ524E

Next Business Day Onsite: 3
years

UJ516E

Next Business Day Onsite: 4
years

UJ517E

Next Business Day Onsite: 5
years

UJ518E

Maintenance Kit Replacement
Service (Fuser)

UJ986E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC128PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UJ527PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UJ525PE

HP Care Pack Services

Hardware Product

317

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Product Number

Hardware Product

5200, 5200tn, 5200dtn

CP3525n, CP3525dn, CP3525x

Installation with Network Setup
Service

H3110E

Contract Type: Term
HP LaserJet Printers (continued):

Product Number

UC742E

Installation with Network Setup
Service

Same Day Onsite, Extended
Business Hours: 3 years

U3470E

Same Day Onsite, Standard
Business Hours: 3 years

UL370E

Same Day Onsite, Extended
Business Hours: 4 years

UA191E

Same Day Onsite, Extended
Business Hours: 3 years

UL371E

UA192E

Same Day Onsite, Extended
Business Hours: 4 years

UL373E

U3469E

Same Day Onsite, Extended
Business Hours: 5 years

UL375E

U6408E

Next Business Day Onsite: 3
years

UL367E

U6407E

Next Business Day Onsite: 4
years

UL368E

HC128PE

Next Business Day Onsite: 5
years

UL369E

Maintenance Kit Replacement
Service (Fuser)

UL623E

Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years
Next Business Day Onsite: 4
years
Post Warranty Service, Remote
User Assistance Support: 1 year
Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

U3511PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year

U3472PE

HC130PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UL377PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: I year

UL378PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UL376PE

9040, 9040n, 9040dn, 9050n, 9050dn

HP Care Pack Services

Contract Type: Term
HP LaserJet Printers (continued):

Installation with Network Setup
Service

H7621E

Same Day Onsite, Extended
Business Hours: 3 years

H7696E

Same Day Onsite, Extended
Business Hours: 4 years

UK680E

Same Day Onsite, Extended
Business Hours: 5 years

UK683E

Next Business Day Onsite: 3
years

Installation with Network Setup
Service

H2872E

H7694E

Next Business Day Onsite: 4
years

Same Day Onsite, Standard
Business Hours: 3 years

UG828E

U6409E

Next Business Day Onsite: 5
years

Same Day Onsite, Extended
Business Hours: 3 years

UG829E

UK681E

Maintenance Kit Replacement
Service (Fuser)

Same Day Onsite, Extended
Business Hours: 4 years

UG830E

U9877E

Post Warranty Service, Remote
User Assistance Support: 1 year

Same Day Onsite, Extended
Business Hours: 5 years

UG831E

HC132PE

Next Business Day Onsite: 3
years

UG825E

H7699PE

Next Business Day Onsite: 4
years

UG826E

H7698PE

Next Business Day Onsite: 5
years

UG827E

Maintenance Kit Replacement
Service (Fuser)

UC746E

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year
Post Warranty Service, Next
Business Day Onsite: 1 year

CP1215, CP1518ni

CP4005n, CP4005dn

Next Business Day Exchange: 2
years

UG606A/E

Next Business Day Exchange: 3
years

Maintenance Kit Replacement
Service (Transfer)

UC748E

UG609A/E

Next Business Day Exchange: 4
years

Post Warranty Service, Remote
User Assistance Support: 1 year

HC130PE

UH610E

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UG834PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UG833PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UG832PE

CP2025n, CP2025dn, CP2025x
Installation with Network Setup
Service

H3110E

Next Business Day Exchange: 3
years

UL385E

One-Time Replacement: 2 years

UL383E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

Post Warranty Service, Next
Day Exchange: 1 year

UL391PE

Post Warranty Service,
One-Time Replacement: 1 year

UL390PE

318

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack

Product Number

Hardware Product

4700n, 4700dn, 4700dtn

CP6015dn, CP6015de, CP6015x, CP6015xh

Installation with Network Setup
Service

H2872E

Contract Type: Term
HP LaserJet Printers (continued):

Contract Type: Term
HP LaserJet Printers (continued):

Product Number

H2872E

Installation with Network Setup
Service

Same Day Onsite, Standard
Business Hours: 3 years

U3795E

Same Day Onsite, Standard
Business Hours: 3 years

UJ180E

Same Day Onsite, Extended
Business Hours: 3 years

H3118E

Same Day Onsite, Extended
Business Hours: 3 years

UJ181E

H3119E

Same Day Onsite, Extended
Business Hours: 4 years

UJ183E

H3129E

Same Day Onsite, Extended
Business Hours: 5 years

UJ185E

H3113E

Next Business Day Onsite: 3
years

UJ177E
UJ178E

Same Day Onsite, Extended
Business Hours: 4 years
Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years

H3114E

Next Business Day Onsite: 4
years

Next Business Day Onsite: 5
years

H3115E

Next Business Day Onsite: 5
years

UJ179E

Maintenance Kit Replacement
Service (Fuser)

UC746E

Maintenance Kit Replacement
Service (Fuser)

UJ189E

UC748E

Maintenance Kit Replacement
Service (Transfer)

UJ192E

HC130PE

Maintenance Kit Replacement
Service (Roller)

UJ573E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC130PE

Maintenance Kit Replacement
Service (Transfer)
Post Warranty Service, Remote
User Assistance Support: 1 year
Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

U4941PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

U2034PE

UJ187PE

Post Warranty Service, Next
Business Day Onsite: 1 year

H3183PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UJ188PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UJ186PE

5550n, 5550dn, 5550dtn
Installation with Network Setup
Service

H2872E

HP Designjet Printers:

Same Day Onsite, Standard
Business Hours: 3 years

U3797E

Same Day Onsite, Extended
Business Hours: 3 years

Installation with Network Setup
Service

H2691E

UC744E

Same Day Onsite, Extended
Business Hours: 4 years

Same Day Onsite, Standard
Business Hours: 3 years

H2693E

UP433E

Same Day Onsite, Extended
Business Hours: 5 years

Same Day Onsite, Extended
Business Hours: 3 years

H2694E

UP430E

Next Business Day Onsite: 3
years

Next Business Day Onsite: 3
years

H5549E

U3477E

Next Business Day Onsite: 4
years

Next Business Day Onsite: 4
years

H2686E

UP435E

Next Business Day Onsite: 5
years

Next Business Day Onsite: 5
years

H2687E

UP434E

Maintenance Kit Replacement
Service (Fuser)

Post Warranty Service, Remote
User Assistance Support: 1 year

U9881E

HC129PE

Maintenance Kit Replacement
Service (Transfer)

U9883E

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UP427PE

Post Warranty Service, Remote
User Assistance Support: 1 year

HC130PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UP426PE

Post Warranty Service, Next
Business Day Onsite: 1 year

U4662PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

U2035PE

Post Warranty Service, Next
Business Day Onsite: 1 year

H3184PE

HP Care Pack Services

Hardware Product

110plus, 110plus r

319

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Product Number

Hardware Product

130, 130r

T610 24-in, T610 44-in

Installation with Network Setup
Service

H4518E

Contract Type: Term
HP Designjet Printers (continued):

Product Number

UC744E

Installation with Network Setup
Service

Same Day Onsite, Standard
Business Hours: 3 years

UP433E

Same Day Onsite, Standard
Business Hours: 3 years

UG874E

Same Day Onsite, Extended
Business Hours: 3 years

UP430E

Same Day Onsite, Extended
Business Hours: 3 years

UG875E

UP429E

Same Day Onsite, Extended
Business Hours: 4 years

UN458E

UP428E

Same Day Onsite, Extended
Business Hours: 5 years

UN459E

U3477E

Next Business Day Onsite: 3
years

UG750E
UG751E

Same Day Onsite, Extended
Business Hours: 4 years
Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years

HP Care Pack Services

Contract Type: Term
HP Designjet Printers (continued):

UP435E

Next Business Day Onsite: 4
years

Next Business Day Onsite: 5
years

UP434E

Next Business Day Onsite: 5
years

UG752E

HP Color Profiling Service: 1
profile

UC217E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC131PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UG877PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UG878PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UG876PE

HP Color Profiling Service: 3
profiles

UC218E

Color Expert Service: 1 case
within 1 year

UF315E

Color Expert Service: 5 cases
within 1 year

UF050E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC129PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UP427PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UP426PE

Post Warranty Service, Next
Business Day Onsite: 1 year

U4662PE

510 24-in, 510 42-in
Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UK904E

Same Day Onsite, Extended
Business Hours: 3 years

UK908E

Same Day Onsite, Extended
Business Hours: 4 years

UK909E

Same Day Onsite, Extended
Business Hours: 5 years

UK910E

Next Business Day Onsite: 3
years

UK900E

Next Business Day Onsite: 4
years

UK901E

Next Business Day Onsite: 5
years

UK902E

Maintenance Kit Replacement
Service (510 42-in only)

U9827E

Maintenance Kit Replacement
Service (510 24-in only)

U9893E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC131PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UK903PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UK907PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UK898PE

320

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Contract Type: Term
HP Designjet Printers (continued):

Product Number

Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Product Number

T1120 24-in, T1120 44-in, T1120ps 24-in, T1120ps 44-in

Z2100 24-in, Z2100 44-in

Installation with Network Setup
Service

Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UF020E

Same Day Onsite, Extended
Business Hours: 3 years

UF023E

Same Day Onsite, Extended
Business Hours: 4 years

UF024E

Same Day Onsite, Extended
Business Hours: 5 years

UF025E

Next Business Day Onsite: 3
years

UF017E

Next Business Day Onsite: 4
years

UF018E

Next Business Day Onsite: 5
years

UF019E

Maintenance Kit Replacement
Service (Scan Axis) (Z2100
24-in only)

UH376E

Maintenance Kit Replacement
Service (Scan Axis) (Z2100
44-in only)

UH377E

Maintenance Kit Replacement
Service (Cutter)

UH379E

Maintenance Kit Replacement
Service (Service Station)

UH378E

Color Expert Service: 1 case
within 1 year

UF315E

Color Expert Service: 5 cases
within 1 year

UF050E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC131PE

Same Day Onsite, Standard
Business Hours: 3 years (T1120
24-in, T1120ps 24-in only)
Same Day Onsite, Standard
Business Hours: 3 years (T1120
44-in, T1120ps 44-in only)

H4518E

UN424E

UN439E

Same Day Onsite, Extended
Business Hours: 3 years (T1120
24-in, T1120ps 24-in only)

UN420E

Same Day Onsite, Extended
Business Hours: 3 years (T1120
44-in, T1120ps 44-in only)

UN435E

Same Day Onsite, Extended
Business Hours: 4 years (T1120
24-in, T1120ps 24-in only)

UN418E

Same Day Onsite, Extended
Business Hours: 4 years (T1120
44-in, T1120ps 44-in only)

UN433E

Same Day Onsite, Extended
Business Hours: 5 years (T1120
24-in, T1120ps 24-in only)

UN417E

Same Day Onsite, Extended
Business Hours: 5 years (T1120
44-in, T1120ps 44-in only)

UN432E

Next Business Day Onsite: 3
years (T1120 24-in, T1120ps
24-in only)

UN427E

Next Business Day Onsite: 3
years (T1120 44-in, T1120ps
44-in only)

UN442E

Next Business Day Onsite: 4
years (T1120 24-in, T1120ps
24-in only)

UN426E

Next Business Day Onsite: 4
years (T1120 44-in, T1120ps
44-in only)

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UF026PE

UN441E

Next Business Day Onsite: 5
years (T1120 24-in, T1120ps
24-in only)

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UF027PE

UN425E

Next Business Day Onsite: 5
years (T1120 44-in, T1120ps
44-in only)

Post Warranty Service, Next
Business Day Onsite: 1 year

UF028PE

UN440E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC131PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year (T1120 24-in,
T1120ps 24-in only)

UN416PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year (T1120 44-in,
T1120ps 44-in only)

UN431PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year (T1120 24-in,
T1120ps 24-in only)

UN415PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year (T1120 44-in,
T1120ps 44-in only)

UN430PE

Post Warranty Service, Next
Business Day Onsite: 1 year
(T1120 24-in, T1120ps 24-in
only)

UN421PE

Post Warranty Service, Next
Business Day Onsite: 1 year
(T1120 44-in, T1120ps 44-in
only)

UN436PE

HP Care Pack Services

Hardware Product

321

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Product Number

Z3200 24-in, Z3200 44-in, Z3200ps 24-in, Z3200ps 44-in

4520, 4520ps

Installation with Network Setup
Service

H4518E

H4518E

Installation with Network Setup
Service

Same Day Onsite, Standard
Business Hours: 3 years

UF038E

Same Day Onsite, Standard
Business Hours: 3 years

UN394E

Same Day Onsite, Extended
Business Hours: 3 years

UF041E

Same Day Onsite, Extended
Business Hours: 3 years

UN390E

UF042E

Same Day Onsite, Extended
Business Hours: 4 years

UN388E

UF043E

Same Day Onsite, Extended
Business Hours: 5 years

UN387E

UF035E

Next Business Day Onsite: 3
years

UN397E

UF036E

Next Business Day Onsite: 4
years

UN396E

UF037E

Next Business Day Onsite: 5
years

UN935E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Same Day Onsite, Extended
Business Hours: 4 years
Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years
Next Business Day Onsite: 5
years
Maintenance Kit Replacement
Service (Scan Axis) (Z3200
24-in, Z3200ps 24-in only)

UH380E

Maintenance Kit Replacement
Service (Scan Axis) (Z3200
44-in, Z3200ps 44-in only)

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UH381E

UN386PE

Maintenance Kit Replacement
Service (Service Station)

UH382E

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UN385PE
UN391PE
Q5677B

Maintenance Kit Replacement
Service (Cutter)

HP Care Pack Services

Product Number

UH383E

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year

HC131PE

HP Designjet 4500 110V
Stacker

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UF044PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UF045PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UF046PE

4020, 4020ps
Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UN409E

Same Day Onsite, Extended
Business Hours: 3 years

UN405E

Same Day Onsite, Extended
Business Hours: 4 years

UN403E

Same Day Onsite, Extended
Business Hours: 5 years

UN402E

Next Business Day Onsite: 3
years

UN412E

Next Business Day Onsite: 4
years

UN411E

Next Business Day Onsite: 5
years

UN410E

Maintenance Kit Replacement
Service

UA308E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UN401PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UN400PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UN406PE

322

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Contract Type: Term
HP Designjet Printers (continued):

Product Number

Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Product Number

HP Care Pack Services

Hardware Product

323

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Hardware Product

Contract Type: Term
HP Designjet Printers (continued):

Product Number

Z6100 42-in, Z6100 60-in, Z6100ps 42-in, Z6100ps 60-in

Z6100 42-in, Z6100 60-in, Z6100ps 42-in, Z6100ps 60-in

Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years (Z6100
42-in, Z6100ps 42-in only)

Post Warranty Service, Next
Business Day Onsite: 1 year
(Z6100 42-in, Z6100ps 42-in
only)

H4607PE

H3619E

Same Day Onsite, Standard
Business Hours: 3 years (Z6100
60-in, Z6100ps 60-in only)

UG734E

Post Warranty Service, Next
Business Day Onsite: 1 year
(Z6100 60-in, Z6100ps 60-in
only)

UG738PE

Same Day Onsite, Extended
Business Hours: 3 years (Z6100
42-in, Z6100ps 42-in only)

H5653E

Same Day Onsite, Extended
Business Hours: 3 years (Z6100
60-in, Z6100ps 60-in only)

UG735E

Same Day Onsite, Extended
Business Hours: 4 years (Z6100
42-in, Z6100ps 42-in only)

H3625E

Same Day Onsite, Extended
Business Hours: 4 years (Z6100
60-in, Z6100ps 60-in only)

UG736E

Same Day Onsite, Extended
Business Hours: 5 years (Z6100
42-in, Z6100ps 42-in only)

H3626E

Same Day Onsite, Extended
Business Hours: 5 years (Z6100
60-in, Z6100ps 60-in only)

HP Care Pack Services

Product Number

Next Business Day Onsite: 3
years (Z6100 42-in, Z6100ps
42-in only)
Next Business Day Onsite: 3
years (Z6100 60-in, Z6100ps
60-in only)

UG737E

H5504E

UG731E

Next Business Day Onsite: 4
years (Z6100 42-in, Z6100ps
42-in only)

H3615E

Next Business Day Onsite: 4
years (Z6100 60-in, Z6100ps
60-in only)

UG732E

Next Business Day Onsite: 5
years (Z6100 42-in, Z6100ps
42-in only)

H3616E

Next Business Day Onsite: 5
years (Z6100 60-in, Z6100ps
60-in only)

UG733E

Maintenance Kit Replacement
Service (Scan Axis) (Z6100
42-in, Z6100ps 42-in only)

UN469E

Maintenance Kit Replacement
Service (Scan Axis) (Z6100
60-in, Z6100ps 60-in only)

UN470E

T1120 SD MFP
Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UN379E

Same Day Onsite, Extended
Business Hours: 3 years

UN375E

Same Day Onsite, Extended
Business Hours: 4 years

UN373E

Same Day Onsite, Extended
Business Hours: 5 years

UN372E

Next Business Day Onsite: 3
years

UN382E

Next Business Day Onsite: 4
years

UN381E

Next Business Day Onsite: 5
years

UN380E

Maintenance Kit Replacement
Service (Cutter)

UP831E

Maintenance Kit Replacement
Service (Scan Axis)

UQ469E

Maintenance Kit Replacement
Service (Service Station)

UQ470E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UN370PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UN371PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UN376PE

T1120 HD MFP
Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UH470E

Same Day Onsite, Extended
Business Hours: 3 years

UH473E

Same Day Onsite, Extended
Business Hours: 4 years

UH474E

Same Day Onsite, Extended
Business Hours: 5 years

UH475E

Maintenance Kit Replacement
Service (Z6100 42-in, Z6100ps
42-in only)

UN471E

Maintenance Kit Replacement
Service (Z6100 60-in, Z6100ps
60-in only)

UN522E

Color Expert Service: 1 case
within 1 year

Next Business Day Onsite: 3
years

UH467E

UF315E

Color Expert Service: 5 cases
within 1 year

Next Business Day Onsite: 4
years

UH468E

UF050E

Next Business Day Onsite: 5
years

UH469E

HC132PE

Maintenance Kit Replacement
Service (Lamp)

UP830E

Maintenance Kit Replacement
Service (Cutter)

UP831E

Maintenance Kit Replacement
Service (Scan Axis)

UQ469E

Maintenance Kit Replacement
Service (Service Station)

UQ470E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Remote
User Assistance Support: 1 year
Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year (Z6100 42-in,
Z6100ps 42-in only)
Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year (Z6100 42-in,
Z6100ps 42-in only)

324

U4933PE

H5740PE

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Contract Type: Term
HP Designjet Printers (continued):

Product Number

Hardware Product

Contract Type: Term
HP Scanjet Scanners:

T1120 HD MFP

G3110, G4010, G4050

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year
UH477PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UH478PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UH476PE

4520 HD MFP

Product Number

HC126PE

8300, N6350, 8270
Installation with Network Setup
Service

UG837E

Next Business Day Onsite
Exchange: 3 years

UH361E

Next Business Day Exchange: 3
years

U4939E

HP Standard Exchange: 3 years

UJ999E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

UH362PE
UH366PE

Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UN364E

Same Day Onsite, Extended
Business Hours: 3 years

UN360E

Same Day Onsite, Extended
Business Hours: 4 years

Post Warranty Service, Next
Business Day Onsite Exchange:
1 year

UN358E

Same Day Onsite, Extended
Business Hours: 5 years

Post Warranty Service, Next
Day Exchange: 1 year

UN357E

Next Business Day Onsite: 3
years

UN367E

Next Business Day Onsite: 4
years

UN366E

Next Business Day Onsite: 5
years

5590, N6010, N6310
Installation with Network Setup
Service

UH375E

Next Business Day Exchange: 3
years

UH260E

HP Standard Exchange: 3 years

UJ998E

UN365E

Maintenance Kit Replacement
Service (Lamp)

Post Warranty Service, Remote
User Assistance Support: 1 year

HC126PE

UP830E

Post Warranty Service, Remote
User Assistance Support: 1 year

Post Warranty Service, Standard
Exchange: 1 year

UK511PE

HC132PE

Post Warranty Service, Next
Day Exchange: 1 year

UH359PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UN356PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year
Post Warranty Service, Next
Business Day Onsite: 1 year

HP Care Pack Services

Hardware Product

7650n, N7710
Installation with Network Setup
Service

UG837E

UN355PE

Next Business Day Onsite
Exchange: 3 years

UH252E

UN361PE

Next Business Day Exchange: 3
years

UH250E

HP Standard Exchange: 3 years

UK002E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

Post Warranty Service, Next
Business Day Onsite Exchange:
1 year

UH367PE

4520 Scanner
Installation with Network Setup
Service

H4518E

Same Day Onsite, Standard
Business Hours: 3 years

UL636E

Same Day Onsite, Extended
Business Hours: 3 years

UL632E

Same Day Onsite, Extended
Business Hours: 4 years

Post Warranty Service, Standard
Exchange: 1 year

UK514PE

UL630E

Same Day Onsite, Extended
Business Hours: 5 years

Post Warranty Service, Next
Day Exchange: 1 year

UH363PE

UL629E

Next Business Day Onsite: 3
years

7800, 5000

UL639E

Next Business Day Onsite: 4
years

Installation with Network Setup
Service

UG837E

UL638E

Next Business Day Onsite: 5
years

Next Business Day Onsite
Exchange: 3 years

UH372E

UL637E

Maintenance Kit Replacement
Service (Lamp)

Next Business Day Exchange: 3
years

UH370E

UP830E

HP Standard Exchange: 3 years

UK001E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UL628PE

Post Warranty Service, Next
Business Day Onsite Exchange:
1 year

UH374PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

Post Warranty Service, Standard
Exchange: 1 year

UK513PE

UL627PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Next
Day Exchange: 1 year

UH373PE

UL633PE

325

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Product Number

Hardware Product

N8420, N8460

Premium Fax, C8180, M1319f MFP

Installation with Network Setup
Service

UG606A/E

Contract Type: Term
HP Scanjet Scanners (continued):

UG837E

Next Business Day Exchange: 2
years

Next Business Day Onsite
Exchange: 3 years

U4938E

Next Business Day Exchange: 3
years

UG609A/E

Next Business Day Exchange: 3
years

U4937E

Next Business Day Exchange: 4
years

UH610E

HP Standard Exchange: 3 years

UK003E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC128PE

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

Post Warranty Service, Next
Business Day Onsite Exchange:
1 year

UH368PE

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

Post Warranty Service, Standard
Exchange: 1 year

UK515PE

Post Warranty Service, Next
Day Exchange: 1 year

Next Business Day Exchange: 2
years

UG101A/E

UH364PE

Next Business Day Exchange: 3
years

UG071A/E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ206E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ207E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

N9120

HP Care Pack Services

Product Number

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

Installation with Network Setup
Service

UJ992E

Next Business Day Onsite: 3
years

UJ990E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC130PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UJ991PE

HP Digital Sender Products:

9250c
Next Business Day Onsite: 3
years

U4659E

J3680, J4580

6500, 6500 Wireless

Post Warranty Service, Next
Business Day Onsite: 1 year

Next Business Day Exchange: 2
years

UG102A/E

F4480, C4580, C4680, C4780

Next Business Day Exchange: 3
years

UG072A/E

Next Business Day Exchange: 4
years

UH606E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ208E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ209E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years

UQ210E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

U4660PE
HP Multifunction and All-in-One Products:

Next Business Day Exchange: 2
years

UG604A/E

Next Business Day Exchange: 3
years

UG607A/E

Next Business Day Exchange: 4
years

UH608E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

C5580, Plus, C6380
Next Business Day Exchange: 2
years

UG605A/E

Next Business Day Exchange: 3
years

UG608A/E

Next Business Day Exchange: 4
years

UH609E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

326

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack

Product Number

Hardware Product

8500, 8500 Wireless, 8500 Premier

M3027 MFP, M3027x MFP

Next Business Day Exchange: 2
years

U2010E

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

Product Number

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

UG103A/E

Installation with Network Setup
Service

Next Business Day Exchange: 3
years

UG073A/E

Same Day Onsite, Standard
Business Hours: 3 years

UF008E

Next Business Day Exchange: 4
years

UH607E

Same Day Onsite, Extended
Business Hours: 3 years

UF011E

Same Day Onsite, Extended
Business Hours: 4 years

UF012E

Same Day Onsite, Extended
Business Hours: 5 years

UF013E

Next Business Day Onsite: 3
years

UF005E

Next Business Day Onsite: 4
years

UF006E

Next Business Day Onsite: 5
years

UF007E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UF014PE

H3110E

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UF015PE

U9811E

Post Warranty Service, Next
Business Day Onsite: 1 year

UF016PE

Next Business Day Exchange
with Enhanced Technical Phone
Support: 2 years

UQ211E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 3 years

UQ212E

Next Business Day Exchange
with Enhanced Technical Phone
Support: 4 years

UQ213E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

M1522n MFP, M1522nf MFP
Installation with Network Setup
Service
Next Business Day Onsite: 3
years
Next Business Day Exchange: 3
years

U9810E

One-Time Replacement: 2 years

UE173E

Installation with Network Setup
Service

U2010E
UE688E

Post Warranty Service, Remote
User Assistance Support: 1 year

M3035 MFP, M3035xs MFP

HC127PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Same Day Onsite, Standard
Business Hours: 3 years

U9813PE

Post Warranty Service, Next
Day Exchange: 1 year

Same Day Onsite, Extended
Business Hours: 3 years

UE691E

U9812PE

Post Warranty Service,
One-Time Replacement: 1 year

Same Day Onsite, Extended
Business Hours: 4 years

UE692E

UE174PE

Same Day Onsite, Extended
Business Hours: 5 years

UE693E

Next Business Day Onsite: 3
years

UE685E

M2727nf MFP
Installation with Network Setup
Service

H3110E

Next Business Day Onsite: 3
years

Next Business Day Onsite: 4
years

UE686E

H5478E

Next Business Day Exchange: 3
years

Next Business Day Onsite: 5
years

UE687E

H5471E

One-Time Replacement: 2 years

UE175E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UE694PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UE695PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UE696PE

Post Warranty Service, Remote
User Assistance Support: 1 year

HC128PE

Post Warranty Service, Next
Business Day Onsite: 1 year

H2649PE

Post Warranty Service, Next
Day Exchange: 1 year

H5739PE

Post Warranty Service,
One-Time Replacement: 1 year

UE176PE

HP Care Pack Services

Hardware Product

327

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack
Hardware Product

Product Number

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

Product Number

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

M4345 MFP, M4345x MFP, M4345xs MFP

M9040 MFP, M9050 MFP

Installation with Network Setup
Service

U2014E

U2010E

Installation with Network Setup
Service

Same Day Onsite, Standard
Business Hours: 3 years

U4845E

Same Day Onsite, Standard
Business Hours: 3 years

U4928E

Same Day Onsite, Extended
Business Hours: 3 years

H7686E

Same Day Onsite, Extended
Business Hours: 3 years

U2019E

UA330E

Same Day Onsite, Extended
Business Hours: 4 years

UJ570E

UA331E

Same Day Onsite, Extended
Business Hours: 5 years

UJ572E

H7668E

Next Business Day Onsite: 3
years

H7700E
UJ528E

Same Day Onsite, Extended
Business Hours: 4 years
Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years

U8025E

Next Business Day Onsite: 4
years

Next Business Day Onsite: 5
years

U8026E

Next Business Day Onsite: 5
years

UJ568E

Maintenance Kit Replacement
Service (ADF)

HC122E

Maintenance Kit Replacement
Service (Fuser)

U9877E

UA326E

Post Warranty Service, Remote
User Assistance Support: 1 year

UD628PE

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

U6402PE

U6401PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

U2052PE

Post Warranty Service, Next
Business Day Onsite: 1 year

U2020PE

Maintenance Kit Replacement
Service (Fuser)
Post Warranty Service, Remote
User Assistance Support: 1 year
Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

HP Care Pack Services

Hardware Product

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year
Post Warranty Service, Next
Business Day Onsite: 1 year

H7689PE
H7688PE

CM1312nfi MFP

M5035 MFP, M5035x MFP, M5035xs MFP

Installation with Network Setup
Service

H3110E

Installation with Network Setup
Service

Next Business Day Exchange: 3
years

UE201E

One-Time Replacement: 2 years

UE662E

U2014E

Same Day Onsite, Standard
Business Hours: 3 years

UE673E

Same Day Onsite, Extended
Business Hours: 3 years

Post Warranty Service, Remote
User Assistance Support: 1 year

UE676E

HC128PE

Same Day Onsite, Extended
Business Hours: 4 years

Post Warranty Service, Next
Day Exchange: 1 year

UE677E

UE668PE

Same Day Onsite, Extended
Business Hours: 5 years

Post Warranty Service,
One-Time Replacement: 1 year

UE678E

UE667PE

Next Business Day Onsite: 3
years

CM2320n MFP, CM2320nf MFP, CM2320fxi MFP

UE670E

Next Business Day Onsite: 4
years

Installation with Network Setup
Service

H3110E

UE671E

Next Business Day Onsite: 5
years

Same Day Onsite, Standard
Business Hours: 3 years

UJ575E

UE672E

Maintenance Kit Replacement
Service (Fuser)

Same Day Onsite, Extended
Business Hours: 3 years

UJ576E

UE682E

Maintenance Kit Replacement
Service (ADF)

Next Business Day Onsite: 3
years

UJ574E

UE684E

Post Warranty Service, Remote
User Assistance Support: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year

HC127PE

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UJ578PE

UE680PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UJ579PE

UE681PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Next
Business Day Onsite: 1 year

UJ577PE

UE679E

328

HP Care Pack services compatibility and ordering information
(continued)
• "A" suffix = physical Care Pack
• "E" suffix = electronic Care Pack
• "PA" or "PE" suffix = post warranty Care Pack

Product Number

Hardware Product

CM3530 MFP, CM3530fs MFP

CM6030 MFP, CM6030f MFP, CM6040f MFP

Installation with Network Setup
Service

U2014E

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

Product Number

Contract Type: Term
HP Multifunction and All-in-One Products (continued):

U2010E

Installation with Network Setup
Service

Same Day Onsite, Standard
Business Hours: 3 years

UL358E

Same Day Onsite, Standard
Business Hours: 3 years

UJ168E

Same Day Onsite, Extended
Business Hours: 3 years

UL359E

Same Day Onsite, Extended
Business Hours: 3 years

UJ169E

UL361E

Same Day Onsite, Extended
Business Hours: 4 years

UJ171E

UL363E

Same Day Onsite, Extended
Business Hours: 5 years

UJ173E

UK937E

Next Business Day Onsite: 3
years

UJ165E
UJ166E

Same Day Onsite, Extended
Business Hours: 4 years
Same Day Onsite, Extended
Business Hours: 5 years
Next Business Day Onsite: 3
years
Next Business Day Onsite: 4
years

UL356E

Next Business Day Onsite: 4
years

Next Business Day Onsite: 5
years

UL357E

Next Business Day Onsite: 5
years

UJ167E

Maintenance Kit Replacement
Service (Fuser)

UL623E

Maintenance Kit Replacement
Service (Fuser)

UJ189E

HC132PE

Maintenance Kit Replacement
Service (ADF)

UJ191E

Maintenance Kit Replacement
Service (Transfer)

UJ192E

Maintenance Kit Replacement
Service (Roller)

UJ573E

Post Warranty Service, Remote
User Assistance Support: 1 year
Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UL365PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UL366PE

Post Warranty Service, Next
Business Day Onsite: 1 year

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

UL364PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UJ175PE

UJ176PE
UJ174PE

CM4730 MFP, CM4730f MFP, CM4730fsk MFP
Installation with Network Setup
Service

U2010E

Same Day Onsite, Standard
Business Hours: 3 years

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

HC116E

Same Day Onsite, Extended
Business Hours: 3 years

Post Warranty Service, Next
Business Day Onsite: 1 year

HC119E

HP Fax Products:

Same Day Onsite, Extended
Business Hours: 4 years

HC120E

Same Day Onsite, Extended
Business Hours: 5 years

Next Business Day Exchange: 2
years

HC121E

UG604A/E

Next Business Day Onsite: 3
years

Next Business Day Exchange: 3
years

HC113E

UG607A/E

Next Business Day Onsite: 4
years

Next Business Day Exchange: 4
years

HC114E

UH608E

Next Business Day Onsite: 5
years

HC115E

HP Basic Installation Service (1
consumer printer with wireless
capability)

US284E

HP Premium Installation Service
(up to 3 PCs and/or printers
with wireless network setup)

US285E

Maintenance Kit Replacement
Service (ADF)

HC122E

Maintenance Kit Replacement
Service (Fuser)

UC752E

Maintenance Kit Replacement
Service (Transfer)

UC754E

Post Warranty Service, Remote
User Assistance Support: 1 year

HC132PE

Post Warranty Service, Same
Day Onsite, Standard Business
Hours: 1 year

UC756PE

Post Warranty Service, Same
Day Onsite, Extended Business
Hours: 1 year

UC757PE

Post Warranty Service, Next
Business Day Onsite: 1 year

UC755PE

HP Care Pack Services

Hardware Product

640 Fax, 2140 Fax, 3180 Fax

329

PartnerONE helps you grow your top and bottom line

The HP PartnerONE Program is designed to enable
HP channel partners to capitalize on business
opportunities with a robust portfolio of HP products
and services. PartnerONE has three membership
tiers—Business, Preferred and Elite—that allow partners
to increase their benefits when they earn certifications,
provide resources, as well as earn revenue by increasing
their growth in HP solutions and technologies. Because
PartnerONE spans across all HP business technologies
and solutions, partners have the ability to quickly
identify and present the right solution for customers.
PartnerONE compensates partners for their expertise,
sales volume and initiative in working with HP.
Partners earn benefits in a number of ways. For
example, partners may earn benefits for closing new
opportunities, adding value with unique solutions that
combine HP products and services, and increasing
specializations in HP technologies, such as networking,
storage, software, etc. PartnerONE compensation is
earned through the following:
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stationery, and website design services

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services provided by HP’s distributors
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of a lead-generation engine that features an awesome
response rate
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propose and position HP products and solutions to meet
your customers’ needs.
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leasing options on HP products for training and
demonstration centers, and proof of concept testing
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you close larger and more profitable transactions
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professional, customized proposals
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select HP products
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data and inventory availability from a variety of
HP distributors
Sell even more
Your greatest selling opportunity is to your existing
customers. Maximize customer revenue and loyalty using
these tools and resources.
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downloadable)
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from HP technology through support delivered by HP
and HP Partners

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customers. Create new sales opportunities with easy,
cost-effective turnkey campaigns, marketing services,
product images, and more.

HP Programs

š
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email and telemarketing campaign in just minutes and
reach your targeted number of customers or prospects
š
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HP products and solutions for use in your marketing
and sales efforts
š
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online catalog

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for HP printing supplies has been operating since
1991 and today extends to customers in more than 49
countries, regions and territories.
š
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HP inkjet print cartridges have been returned and
recycled worldwide, representing a weight of nearly
343 million pounds.
š
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pounds of electronics and HP print cartridges, with a
goal of doubling our annual recovery rate to reach
two billion pounds by 2010.

Service feature

HP inkjet print cartridge recycling

HP LaserJet supplies recycling

HP and non-HP hardware recycling

More information

Visit www.hp.com/recycle or call
1-800-340-2445.

Visit www.hp.com/recycle, see
instructions and shipping label in
new product box, or call 1-800340-2445

Reuse and recycle program
information is available at
www.hp.com/recycle

How to return one
product

Please return your HP inkjet
print cartridge for recycling at
HP authorized retail recycling
locations, or request a postagepaid envelope or print a label at
www.hp.com/recycle

Please check inside your
HP LaserJet print cartridge box
for a postage-paid return and
recycling label, or return to an
HP authorized retail recycling
location, or request or print a
postage-paid label from
www.hp.com/recycle

How to return
multiple products
or HP large-format
supplies

Request a pre-addressed,
postage-paid box (holds 20 to
300 HP inkjet cartridges or 1 to
20 HP large-format cartridges) at
www.hp.com/recycle

Tape 2 to 8 supply boxes (max
70 lbs.) together and return via
one prepaid shipping label, or
use your own suitable box or
request a free bulk collection box
(holds 20 cartridges) from
www.hp.com/recycle and ship
via one prepaid shipping label.

How to return in
pallet quantities

Request pallet pickup at
www.hp.com/recycle. (This is a
new offering!)

Request pallet pickup at
www.hp.com/recycle (This is a
new offering!)

Cost

No charge

No charge

HP Programs

Custom quotes for large orders and
unique situations are available.

Depends upon quantity and type

For Canadian Partners: For more information about programs in Canada, please visit www.hp.com/partners/ca or contact the Partner
Support Center at 1.800.668.7670

333

Notes

Notes

334

Notes

Notes

335

HP Resource Directory

Resource

Description

Details

Online access to full business assistance, up-to-date product and
program information, literature and e-mail alerts

www.hp.com.partners/us

Current Price Information

Online access to HP pricing

Select Prices, Canadian Partners – see
additional information below

Literature Ordering

Online access to HP literature

Select Marketing Toolkit, Literature
Ordering

HP eIRG

This tool provides users with all the information found in the printed
P&DI IRG in a highly user-friendly electronic format with or without
internet access.

Select Marketing Toolkit, eIRG installer

FOR RESELLERS
HP Partner Portal
(Requires eligible HP outlet
ID number, user name and
password for access)

HP Printing and Digital
Online access to HP printing and digital imaging product information
Imaging Products Online IRG via HP Partner Portal; view or print the latest product data

Select Marketing Toolkit, Instant Reference
Guides, Printing & Imaging

E-Mail Alert News

Provides resellers with the latest product, program, promotion
and training news from HP

Select News to view messages.

HP Commercial Partners
Support Center
(Requires eligible HP outlet
ID number for access)

For HP authorized and registered resellers; pre-sale technical support

1-888-629-6914

Suppliesinfo

Delivers HP supplies online sales training, knowledge of
HP’s science of printing campaign, tools and resources, program
information and support. New registrants contact Suppliesinfo
customer support from link on site to receive code

www.suppliesinfo.com

HP Resource Directory

FOR RESELLERS AND END-USER CUSTOMERS
HP Home Page

Online access to HP’s products, services and support

www.hp.com

HP Printing Supplies
Home Page

Online access to HP’s supplies

www.hp.com/go/printsupplies

HP Customer Care Website

Free, one-stop, online access to technical support for HP PC,
printer and imaging products

www.hp.com/cposupport/eschome.html

HP Parts Ordering

Place parts orders online, check order status

www.hp.com/buy/parts

HP Partsurfer

Online access to HP service parts information

http://partsurfer.hp.com

HP Subscriber’s Choice

Free e-mail notification service for product and technical
support alerts

http://www.hp.com/united-states/
subscribe/gateway/

HP Care Pack Look-up Tool

Online access to HP Care Pack product numbers and pricing

http://hp.com/go/lookuptool

HP Printing and Digital
Imaging Products
Selection Guide

High-level, solutions-based customer brochure positions
HP printing and digital imaging products relative to needs
within various environments

www.hp.com/partners/us
Select Marketing Toolkit, Literature
Ordering
www.hp.com/go/SelectionGuide
July: 4AA2-5549ENUC

HP LaserJet Font Solutions

Custom signature and logo fonts are available for your LaserJet printer 661-257-5571 opt. 1 or
www.hp.com/go/laserjetfonts

HP Glossary of
Specifications

Online reference to specification definitions, special offers, news and
events and catalog and news requests

Third-Party Solutions

Find solutions that integrate with your HP printing and digital imaging www.hpgsc.com
products

HP Product Accessibility

HP is committed to providing products and services that are accessible www.hp.com/accessibility
1-888-259-5707
to people with disabilities

www.hp.com/go/glossary

HP Financing

HP finance plans provide all the benefits of new technology without
the risk or cost of ownership

1-888-999-4783 M–F, 8am–8pm EST

HP Color Printing Center

Online access to reliable color printing solutions for your office

www.hp.com/go/color

HP Product Replacement
Tool

Online tool for easy identification of printing and multifunction product www.hp.com/smb/productreplacement
replacement recommendations

FOR END-USER CUSTOMERS
Service Information Line

Automated 24-hour service-reseller referral system

1-800-243-9816 (U.S.) 24/7
1-800-387-3867 (Canada)

HP Pay Per Use

For information on HP’s cost-saving, single-source printing solution

www.hp.com/go/printservices

FOR CANADIAN RESELLERS
Reseller Sales Consulting

For HP authorized resellers; pre- and post-sale technical support

1-800-668-7670

HP Partner Portal

Online access to full business assistance, up-to-date product and
program information, literature and e-mail alerts

http://www.hp.ca/pweb

FOR CANADIAN RESELLERS AND END-USER CUSTOMERS
HP Home Page

Online access to HP’s products, services and support

http://www.hp.ca

Customer Care
Support Lines

Service and support for all HP consumer computing products
and all consumer and commercial imaging and printing products.
Service and support for all Compaq branded (consumer) personal
computing products

1-800-HPINVENT

336

1-800-OKCOMPAQ

To learn more, visit www.hp.com
HP restricted. For HP and Channel Partner internal use.
© Copyright 1993–2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty.
HP shall not be liable for technical or editorial errors or omissions contained herein.
Printed in the U.S.
4AA2-6159ENUC



---

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