HM Electronics 400CC COM400CC Communicator User Manual manual

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Document ID	128861
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Date Submitted	2000-12-14 00:00:00
Date Available	2001-04-06 00:00:00
Creation Date	2000-12-05 10:52:33
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COM400CC
. COMMUNICATOR®
The COM4OOCC COMMUNICATOR® is a
receiver/transmitter deSlgned to be used with
the HME Wireless DriveAThru Audio System 400.
This Communicator is worn around the user's
collar, and a lightweight headset plugs into a
connector on the unit.
These instructions provrde detailed information for
proper use of the COM4OOCC. Setup information
for the audio system installer is in Appendix A.
Figure 1. COM400CC COMMUNICATORv
I. COM400CC CONTROLS AND CONNECTORS
A. Controls
Power-on
V I t l lighl
o ume can re
a. / button Power on/off
' button
Team—talk
/ Lane-change
button button
Customerrtalk
/ button
Figure 2. COM400CC control buttons
HM ELECTRONICS, INC. 6675 Mesa Ridge Ra, San Diego. CA 92121 USA . Phone: 1780078484468 Faxt (555) 55270172
HME! ‘OMGG
m - Qua/no
B. Connectors
Plug the headset cable connector into the cable connector on the COMAOOCC
collar unit. as shown in Figure 3. Be careful to correctly match the positions of the
pins inside the connectorr
Figure 3. Cable connectors showing matching pin positions
II. WEARING THE COM400CC COMMUNICATOR®
Place the Communicator collar unit around your neck and put the headset on your
head as shown in Figure 4.
Adjust the headset band so it rests securely on top of your head, with the microphone
to the side of your mouth.
Adjust the flexible arms of the Communicator so it fits comfortably around your collar.
Fasten the clothing clips to your collar as shown in Figure 4
Microphone
Clothing
clips
Figure 4. Correct wearing of the COM400CC
III.
OPERATING THE COM400CC COMMUNICATOR®
To operate the Communicator, use the control buttons shown in Figure 2 as follows:
In both single and dual drive-thru operations, Communicator button “A" is for communica-
tion with the customer, and button “B" is for communication with other crew members
wearing Communicators. ln dual drive-thru operations, the "C" button is used to switch
between lanes 1 and 2.
A. Single Drive-Thru Lane, Full-Duplex Operation
RESULT 7.
Customer hears your voice and you hear
customer's voice (two~way conversation)
Everyone wearing a Communicator will hear the
conversation
A CTION
"you are using the Communicator latching
teature:
Press and release button "A" to latch
communication channel open for speaking and
listening to customer, The channel will unlatch.
ending communication with the customer, ii;
i. you press and release button “A" again, or
2. you press button “8" or
3. the customer drives away
If you are not using the Communicator
Iatchlng leature:
Press and hold button ‘ " while speaking and
listening to customer. Release when
transaction is completed,
While customer is speaking, press the up A or
down 7 arrow to adjust volume level
Beep tones of increasing/decreasing loudness
are heard in headset as volume increases/
decreases Customer's voice becomes louder
or softer.
Press and hold button “8" to speak to other
crew members wearing Communicators.
Release to listen
Other personnel wearing Communicators hear
your vorce in their headsets.
B. Single Drive-Thru Lane, Half-Duplex Operation
A CTION RES UL T
Press and hold button “A" while speaking to Customer hears your voice.
customer.
Release button “A" and listen to customer.
Customer's voice is heard in headsets oi
everyone wearing Communicators.
While customer is speaking. press the up A or Beep tones of increasing/decreasing loudness
down V arrow to adjust volume level, are heard in headset as volume increases/
decreases. Customer's voice becomes louder
or softer
Other personnel wearing Communicators hear
your voice in their headsets.
Press and hold button “E" to speak to other
crew members wearing Communicators.
Release to listen.
C. Dual Drive-Thru, F ull-Duplex Operation
A C TION R E S U L T
If you are using the COMMUNICATOR“ Customer hears your voice and you hear
latching feature: customer's voice (two-way conversation)
Press and release button ”A" to latch Even/one wearing Communicators set to the
communication channel open ior speaking and same channel hears the communication
listening to customer in Lane 1 or 2. The
channel will unlatch. ending communication
with the customer, if:
1. you press and release button “A" again, or
2 you press button ‘,"B or
3 you press button “C.” or
4 the customer drives away
It you are not using the Communicator
latching feature:
Press and hold button “A" while speaking and
listening to customer in Lane 1 or 2 Release
when transaction is completed.
Press button “C“ to switch to other lane You hear customer's voice from other lane.
While customer is speaking. press the up A or Beep tones of increasing/decreasing loudness
down V arrow to adjust volume level. are heard in headset as volume increases/
decreases. Customer's voice becomes louder
or softer.
Press and hold button “B" to speak to other Other personnel wearing Communicators hear
crew members wearing Communicators your voice in their headsets
Release to listen.
D. Dual Drive-Thru, Half-Duplex Operation
ACTION RESULT '
Press and hold button "A" while speaking to Customer hears your v0ice. Everyone wearing
customer in Lane 1 or 2 Communicators hears the communication.
Release button and listen to customer. Customers voice is heard in headsets oi
everyone wearing Communicators
While customer is speaking, press the up A or Beep tones of increasing/decreasing loudness
down V arrow to adjust volume level. are heard in headset as volume
increases/decreases. Customer's voice
becomes louder or softer.
Other personnel wearing Communicators hear
your voice in their headsets.
You hear customer's voice from other lane.
Press and hold button “8" to speak to other
crew members wearing Communicators,
Release to listen.
Press button C to swrtch to other lane
E. Speed-Team Operation
Speed team operation is used during high-volume times. An order taker wearing
a Communicator relays orders from outside into the store using the “B" channel,
Placing the speed—team button on the base station in the ON position will disable
the speaker and microphone in the speaker post or menu board, and disable the
vehicle—alert tone.
IV.
CHARGING THE BATTERIES
When there are good batteries in the COMMUNICATOR“ and the power is on, the red
light above the power (PWR) button will be lit. This light only indicates the power is on.
It does not indicate how much power is left in the batteries. As the batteries weaken during
routine use, you will hear a repeating beep in the earpiece, indicating the batteries need
to be replaced, When this happens, remove both batteries from the Communicator as
shown in Figure 5. Place both batteries in the ACQOO Battery Charger for recharging.
Refer to Figures 6 through 8 Replace the batteries in the Communicatorwith fresh. fully
charged batteries. Typical battery life with normal use is 8 to 10 hours.
CAUTION: To prevent damage, turn Communicator OFF before removing or install-
ing batteries !
Replace battery
and press down
1 Press
<— Fress here here —>.
to release to lock
“MW battery
in place
Figure 5. Remove and replace Communicator battery
Use the ACQOO Battery Charger as follows:
Place up to four batteries in the charger for charging at a time, as shown in Figure 6. The
red Charging light, adjacent to a battery being charged will go on and remain on while
the battery is charging, Routine battery charging takes up to 3 hours.
NOTE: The COM4OOCC uses “smart batteries.”
That means each battery maintains a history of
the number of times it has been charged. The
ACQOO Battery Charger reads and updates this
history each time a battery is charged. This infor-
mation is used to automatically initiate conditioning
cycles, which improve the battery’s performance
and prolong its life. A conditioning cycle consists
of a complete discharge before a battery is
charged. This happens each time the battery his-
tory indicates it has been charged 10 times since
the last conditioning cycle. While a battery is
discharging, the red Charging light next to it will
Fi ure 6. Insenin abatte into the . . t
g ACQOOgbaneryrcyhat—ger blink on and off at 2»second intervals. The condi-
tioning cycle takes up to 6 hours.
Refer to Diagnostic Light Table on page 6 for
other Charging light functions,
=Acsau BATTERY 01me =1
fi—fi Batlery charging takes approximately 2 hours
Pi 1257 §3§7__ I4?) and 20 minutes, When a battery IS fully
O . O . O . 6 . charged and ready for use its red light will go
A oft and the green Ready light next to it will go
“Ewe 7' on. Refer to Figure 7.
Battery charging indicator lights
To remove a fully charged battery from the bat-
tery charger, press down on the battery release
tab next to it. and push the battery from the and
near the status lights.
Store fully charged batteries in the storage ports
3:12 on the right side of charger until you need them.
tabs as shown in Figure 8,
Figure 8.
AC900 battery release tabs and
battery going into storage port
Diagnostic Light Table
Red blinks 2 times quick — 3 seconds off
Red blinks 3 llmes quick - 3 seconds on Charging error
Red blinks: 4 times quick - 2 seconds oft Low'battery error
What to do
Either the battery or the charger
has a problem. Mark the battery
and retry in a different charging
port, The battery is faulty li ll has
the same problem in a dillerent
pon AND a known-good battery
passes in the same ports. The
charger circurtry is faulty it a
known-good BATTERY larls tn
the sarne ports.
Red blinks- 5 times quick - 2 seconds off Charging error
Green blinks: v. second on — V1 second ofl Read-write error
Green blinks: 3 times quick - 3 seconds on Memory full
Authentication error
Red and Green blink alternalely
CARING FOR THE EQUIPMENT
A. Proper Handling of the Headset Cable and Connector
| ALWAYS
l Align the connector key and pins wtth key and
holes in me receptacle when plugging the headset
into the Communicator.
NEVER
I Twist the headset connector into the
Communicator receptacle
I Grasp and pull the cable to unplug headset.
I Grasp the connector to plug in or unplug the headset.
I Use both hands to remove the headset lrom your head I Remove the headset With only one hand
I Use both hands to adjust the microphone position I Adlust the microphone position wim only one hand
I Handle the headset cable with care. I Pull. twist, bend or knot the headset cable.
Carry or hang the headset by its cable.
I Carry and hang the headset by its metal headband.
B. Cleaning the Communicator and Battery Contacts
1. The Communicator
The followrng cleaning procedure is recommended at least once each month.
0 Remove the batteries from the Communicator.
O Clean the Communicator with a damp sponge. Wet the sponge and wring
it out so it is damp, not dripping wet. Spray household cleaner on the
sponge, NOTDIHECTLY ON THE EQUIPMENT, Clean the Communicator
with the sponge. and dry it throughly.
0 Clean the headset and cable with a clamp sponge sprayed with houshold
cleaner. The foam muff on the headset earpiece is easily replaced for
sanitary purposes. To order extra foam muffs, call your local HME sales
representative.
2. The battery contacts
Clean the battery contacts in the COM4OOCC COMMUNlCATORQ and on the
batteries and battery charger monthly as follows:
CAUTION: Always turn the Communicator off and unplug the battery
charger before cleaning them.
Remove all batteries from the Communicator and battery charger. This should
be done when no batteries are being charged in the battery charger. Wet the
tip of a cotton swab with rubbing alcohol, and squeeze the excess alcohol
from the swab. Use the clamp swab to wipe the metal contacts on each bat-
tery, and inside the two battery compartments on the Communicator and the
four battery ports on the battery charger. Allow the contacts to dry before
placing batteries back into the Communicator or battery charger.
VI.
VII.
VII.
IN CASE OF PROBLEMS
it you have any problem with operation of the COMAOOCC COMMUNICATOR? first refer
to the troubleshooting checklist in your System 400 Operating Instructions. If you stilt
have a problem with the COM4OOCC, call HME at 18008484468.
SPECIFICATIONS
1. Battery (NiMH) 8 hours
2. RF Frequency Receive — FCC Part 90
Transmit — FCC Part 90
3, Weight 12 ounces (3.40kg) — including battery
4. Controls Buttons “.”A “B“ and “C"
Power button
Volume control
5. Indicator Red LED
Solid when receiving only.
Blinking when transmitter is activated. or
on secondary lane for dual»|ane systems
6. Connector LT
FCC NOTICE
HME wireless radio frequency systems are type—accepted in the United States under Part
90 of the Federal Communications Commission (FCC) Code of Federal Regulations, and
type~approved in Canada by Industry and Science Canada. Because licensing depends
on the system’s application, it is the user’s responsibility to apply for a license from the
FCC in the US. and its possessions, or from industry and Science Canada in Canada
and its territories. Licensing requirements vary from country to country. Contact your
local licensing agency for specific requirements.
This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
NOTE; This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules, These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio fre—
quency energy and, if not installed and used in accordance with the instruction manual.
may cause harmful interference to radio communication. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user Wi|| be
required to correct the interference at his own expense.
Changes or modifications not expressly approved by HM Electronics, Inc. could void the
users authority to operate this equipment.
APPENDIXA — IN ALLER SETUP
Charge Communicator batteries:
Before usmg the COMAODCC COMMUNICATOR”, charge all
batteries in the battery charger as described on pages 5 and 8.
Check/Set Communicator frequency:
Check the Communicator frequency to be certain it is the same
as the audio system base station frequency. If necessary. set
the Communicator frequency as follows.
0 Turn the Communicator off by pressing and holding the
power (PWR) button until the red power light goes off,
then release the button
0 Use a Phillips (crosspoint) screwdriver to remove the
panel covering the Communicator DlP switches as
shown in in and 2 of Figure 9
0 Compare the oosmons of the audio system base station
swr frequency selection switches 1 - 8 on the Interface
1 Remove
Circuit Board with the DIP switch settings in Table 1 to 3 Set
determine the transmit and receive frequencies. DlP switches
0 Check the posnions of the Communicator DIP switches
(#3 in Figure 9) to be certain its transmit frequency set-
tings match the receive frequency of the base station. Figure 9.
and its receive frequency settings match the transmit Setting Communicator frequency
frequency of the base station. Refer to Table 2 below.
Frequency selection tables:
Table 1. Table 2.
l-‘mpn- ~ , ‘ml stunt in
Audi» 53mm KN sum,"
mm“...
“mm OFF
_“Il
—Eflm
_Mm
mini. Siiitt‘ll m
‘()\I\II'N[C\10R
DIP swim Settings
Single Lune
“nun
—_-“l
——-m
dames —--m
“WEE“
——--mm
“MIME
Receive anllemy
Single Line
qml Lu: 1
457 5:75 457 5575
A57 5525 457 5125
457 5625
4575375 _m- orr -
Asrslzs
——m daisies
4576375 ---I=J!l meizs
NOTE: Switch #1 in the Communicator is on the left side.
Switch #9 in the Communicator is for enabling the dual-lane feature.
ON = duaHane OFF = Single lane
Switch 1810 enables the latching feature.

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Modify Date                     : 2000:12:05 10:54:23-08:00
Create Date                     : 2000:12:05 10:52:33-08:00
Creator                         : Acrobat 4.0 Scan Plug-in for Windows
Producer                        : Acrobat 4.0 Scan Plug-in for Windows
Page Count                      : 9

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