HM Electronics HS400 HS400 Headset User Manual 400511b

HM Electronics Inc HS400 Headset 400511b

Contents

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Figure 2. Correct wearing of headset base of microphone boom HS400 Headset OPERATING INSTRUCTIONS The HS400 Headset is a compact, wireless headset intended for use with the HME Wireless Drive-Thru Audio System 400. The following instructions provide the proper use and care of the HS400. I. HS400 HEADSET FEATURES II. HOW TO WEAR THE HS400 HEADSET •• Wear microphone on right or left side •• Wear microphone near side of mouth •• To adjust microphone position hold microphone boom at base and pivot boom up or down HM ELECTRONICS, INC. 14110 Stowe Drive, Poway, CA 92064 USA • Phone: 1-800-848-4468 Fax: (858) 552-0172 HME# 400511Rev B 5/2/03Figure 1. Headset features
2III. ROUTINE HS400 OPERATION HS400 control buttons are touch-sensitive. Use your fingertip, not your fingernail, when touching the buttons. The HS400 can be operated in push-to-talk (PTT), hands-free (HF) or auto hands-free (AHF) modes. In the push-to-talk mode, you must press and hold a button while talking to a customer, and release the button to hear the customer’s response. The push-to-talk mode is an example of “half-duplex” operation. In the hands-free and auto hands-free modes, you can transmit and receive communication at the same time, as in a normal telephone conversation. The hands-free and auto hands-free modes are both examples of “full-duplex” operation. In the HF mode, transmission and reception are activated by touching and releasing a button. In the AHF mode, transmission and reception are activated automatically when a customer drives into the drive-thru lane. A. Power On/Off 1. Power Light •• Light blinks while the headset is transmitting your voice •• Light steady ON when headset is not transmitting •• Light is red for lane 1 •• Light is green for lane 2 2. Power On •• Press and release the power ON/OFF button •• Voice message in earpiece says “Power on, lane one (or two)” •• Power light blinks green, then goes on steady red (for lane 1) or green (for lane 2) 3. Power Off •• Press and hold power ON/OFF button 3 seconds •• Voice message in earpiece says “Power off” •• Power light goes off B. Volume Up/Down 1. Single-Step Volume Adjustment •• Lightly touch and release Volume-up or Volume-down button •• Beep sounds in earpiece each time button is pressed •• Volume increases or decreases, one step at a time 2. Continuous Volume Adjustment •• Lightly press and hold Volume-up or Volume-down button •• Volume increases or decreases continuously while button is held •• Series of beeps sounds in earpiece until volume reaches maximum or minimum
3C. Talk to Customers 1. Single-Lane Operation (one base station operating one speaker post) Push-To-Talk (PTT) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Press and hold A1 or A2 button to speak to customer. — Release to listen. Hands-Free (HF) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Touch and release A1 or A2 button to speak and listen to customer. ! Touch and release A1, A2 or B button to end communication with customer. You will hear a double beep in your headset. ! Touch and release A1 or A2 button to speak to the customer again. ! If customer drives away from speaker post or menu board, headset automatically stops transmitting. Auto Hands-Free (AHF) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Speak and listen to customer without pressing any buttons. ! Touch and release A1, A2 or B button to end communication with customer. You will hear a double beep in your headset. ! Touch and release A1 or A2 button to speak to the customer again. ! If customer drives away from speaker post or menu board, headset automatically stops transmitting. 2. Dual-Lane Operation (two base stations operating two speaker posts) Push-To-Talk (PTT) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Press and hold A1 button to speak to customer in Lane 1 or A2 button to speak to customer in Lane 2. — Release to listen. Hands-Free (HF) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak and listen to customer. ! Touch and release A1, A2 (depending on lane) or B button to end communication with customer. You will hear a double beep in your headset. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again. ! To change lanes, touch and release the opposite A button. ! If customer drives away from speaker post or menu board, headset automatically stops transmitting. Auto Hands-Free (AHF) Mode: ! Alert tone (double beep) sounds, then customer can be heard at speaker post or menu board. ! Adjust customer’s voice level in headset if necessary. ! Speak and listen to customer without pressing any buttons. ! Touch and release A1, A2 (depending on lane) or B button to end communication with customer. You will hear a double beep in your headset. ! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again. ! To change lanes, touch and release the opposite A button. ! If customer drives away from speaker post or menu board, headset automatically stops transmitting.
4b. Battery Replacement •• Place end of battery into battery com- partment, with metal contacts downward •• Press top of battery into battery compart- ment until it snaps in place under battery- release button D. Talk to Other Crew Members •• Press and hold B button to speak to other crew members wearing HS400s •• Release to listen E. Change and Charge Batteries If you hear “Headset Battery Low” in your headset, the battery needs to be replaced and recharged. HS400 batteries need be recharged after 8 to 9 hours of normal use. 1. Change Batteries a. Battery Removal •• Press upward on battery-release button •• Pull battery out from the top 2. Charge Batteries •• Insert battery in one of four charging ports until it clicks in place •• Battery charging time is approximately 2 hours •• Yellow light next to battery port stays on when there is no battery in that port Yellow light flashing next to battery indicates battery CHARGE PENDING, which means the battery is out of its operating range (32o-104oF, 0o-40oC). Charging will begin when battery is within its normal operating range. Yellow light on next to battery in charging port means CHARGE FAILED. Follow diagnostic instructions on side of battery charger. •• Red CHARGING light next to battery stays on while battery is charging •• Green READY light next to battery goes on when battery is fully charged •• Store fully charged batteries in storage ports Figure 3. Battery removal Battery release button Figure 4. Battery replacement Battery in Charging port Battery in storage port Figure 5. AC40 Battery Charger
5IV. AUTO-HANDS-FREE SETTING The auto-hands-free feature allows only one operator to communicate with a customer in one drive-thru lane without pressing any buttons. CAUTION: Only one HS400 per lane can be set in the auto-hands-free mode, or interference will occur when a customer enters the drive-thru lane. •• With the power already on, press and hold Power button and touch Volume-down button — You will hear “Auto-hands-free on” or “Auto-hands-free off” NOTE: You must touch Volume-down button within 2 seconds after pressing the Power button, or you will turn the power off and have to begin again. •• The last auto-hands-free on/off message you hear will remain in effect until you change it again. V. CONFIGURATION SETTINGS •• With the power already on, press and hold Power button and press B button. NOTE: You must press the B button within 2 seconds after pressing the power button, or you will turn the power off and have to begin again. •• You will hear “Configuration” in headset •• Select any configuration setting described in A – C, beginning below •• When finished, press and release B button to exit configuration-settings mode. You will hear “Power on, lane (one or two)” in the headset earpiece •• Configuration settings will remain in effect until you change them again A. Hands-free On/Off •• Touch and release Volume-down button — you will hear “Hands-free on” •• Touch and release Volume-down button again — you will hear “Hands-free off ” •• You will continue to hear “Hands-free on” or “Hands-free off ” messages alternating each time you touch and release Volume-down button. The last hands-free on/off message heard will be selected when you exit the configuration-settings mode B. Single/Dual Lane •• Touch and release A1 button — you will hear “Single lane” •• Touch and release A1 button again — you will hear “Dual lane” •• You will continue to hear “Single lane” or “Dual lane” messages alternating each time you touch and release A1 button. The last single/dual lane message heard will be selected when you exit the configuration-settings mode
6C. Channels 0 - 7 •• Note the SW1 DIP switch settings in your System 400 Base Station (Base Station #1 in Dual Lane stores). •• Match the settings on that SW1 DIP switch with one of the horizontal lines on Table 1 below, to determine on which HS400 Channel Setting your headset must be set. Refer to the first column in Table 1 for the corresponding headset channel number. If the SW1 settings in your base station do not match any of horizontal lines on Table 1, call HME Customer Support at 1-800-848-4468 for assistance. •• To set/change headset channels, touch and release the A2 button on your headset repeatedly until you hear “Channel (0 through 7).” Stop after you hear the correct HS400 Channel Setting number for your headset. •• To save this channel setting, press the B button. You will hear “Channel (0 – 7) saved,” and you will be automatically returned to the configuration-settings mode. NOTE: If you do not press the B button, after 10 seconds the HS400 will return automatically to the configuration-settings mode with its previous settings. SW1 DIP Switch Settings for System 400 Base Station in Single Lane Stores - Or - Base Station #1, Lane One in Dual Lane Stores SW1 DIP Switch Settings for Base Station #2, Lane Two in Dual Lane Stores (only) HS400 Channel Setting 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 0 OFF OFF OFF OFF OFF OFF OFF OFF →→ OFF ON OFF OFF OFF ON OFF OFF 1 ON OFF OFF OFF ON OFF OFF OFF →→ ON ON OFF OFF ON ON OFF OFF 2 OFF ON OFF OFF OFF ON OFF OFF →→ OFF OFF ON OFF OFF OFF ON OFF 3 ON ON OFF OFF ON ON OFF OFF →→ ON OFF ON OFF OFF OFF OFF OFF 4 OFF OFF ON OFF OFF OFF ON OFF →→ OFF ON ON OFF ON OFF OFF OFF 5 ON OFF ON OFF OFF OFF OFF OFF →→ ON ON ON OFF OFF ON OFF OFF 6 OFF ON ON OFF ON OFF OFF OFF →→ OFF OFF OFF OFF OFF OFF OFF OFF 7 ON ON ON OFF OFF ON OFF OFF →→ ON OFF OFF OFF ON OFF OFF OFF Table 1. Table 2. NOTE: In Dual Lane stores, be certain the SW1 DIP switch settings for Base Station #2, shown in Table 2 above, correspond to the Base Station #1 SW1 DIP switch settings on the same line of Table 1. Example: If Base Station #1 SW1 DIP switch is set as shown on Table 1, line 3, Base Station #2 SW1 DIP switch must be set as shown on Table 2, line 3. Figure 6. SW1 DIP switch in System 400 Base Station
7VI. WHAT TO DO IN CASE OF PROBLEMS If any problem occurs in operation of your HS400, replace the battery with a known-good battery. If the problem is not corrected, call HME Customer Support at 1-800-848-4468. VII. HOW TO CARE FOR THE EQUIPMENT A. Proper Handling •• When adjusting microphone position, hold boom at base, not at microphone end. •• Carry headset by headband, not by earpiece or battery end, and never by microphone boom. •• Use both hands to put headset on or take it off. B. Cleaning •• Remove batteries from headsets. •• Clean batteries and headsets with damp sponge sprayed with household cleaner. Squeeze excess liquid out of sponge before using it. •• Clean metal contacts on batteries and headsets as follows. Wet tip of swab with alcohol and squeeze excess alcohol from it. Wipe each contact with swab and be certain all contacts are dry before reinstalling batteries in headsets. •• Foam muffs on headset earpieces can easily be replaced for sanitary purposes. To order extra foam muffs, call your local HME sales representative.
8VIII. EQUIPMENT SPECIFICATIONS Battery type: 3.6 Volt Lithium Ion Battery operating temperature: 32oF − 104oF (0oC − 45oC) Battery life: 8 hours (typically) RF Frequency: Receive - 457.5125MHz – 457.6125MHz Transmit - 468.4875MHz – 469.8875MHz Weight: 4.7 oz (.133 kg) with battery Controls: Power ON/OFF button Volume-up button Volume-down button “A1” button “A2” button “B” button Indicators: Dual color LED (red/green) IX. FCC NOTICE HME wireless radio frequency systems are certified in the United States under Part 90 of the Federal Communications Commission (FCC) Code of Federal Regulations, and type-approved in Canada by Industry and Science Canada. Because licensing depends on the system’s application, it is the user’s responsibility to apply for a license from the FCC in the U.S. and its possessions, or from Industry and Science Canada in Canada and its territories. Licensing requirements vary from country to country. Contact your local licensing agency for specific requirements. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by HM Electronics, Inc. could void the users authority to operate this equipment.

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