HP LaserJet 6L And Companion Printing Solution User’s Guide, C3998 90902 Laser Jet 6L/Companion (English) User’s Guide Bpl03788

User Manual: HP HP LaserJet 6L/Companion - (English) Printing Solution User’s Guide

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1

Copyright ©1997 Hewlett-Packard Company

Printed in Singapore 5/97



6

HP LaserJet 6L

&

*C3998-90902*

*C3998-90902*

C3998-90902

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0660-8128

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0800-1-7043

(800) 333-1917

(86 10) 6505 5280

800-10453

(31 20) 681-5792

9800-13134

05-905900

0130-810061

(852) 2506-2422

(011) 622-6420

(21) 352-2044

1678-59020

(81 3) 3335-8622

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Malaysia

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900-993123

020-795743

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0800 55-1526

02-719-5589

(02) 661-3511

0800-960271

(800) 333-1917

Customer Support Options Worldwide

In addition to the phone numbers listed below, appendix B, “Warranty and Support

Information" contains worldwide sales and service addresses and phone numbers

forcountries/regionsnotlistedhere.

U.S. and Canada:

Customer Support & Product

Repair Assistance

(Please refer to the warranty

chapter of this manual for

additional product repair

information.)

Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain

Time)

free of charge during the Warranty Period; however, your standard long-distance

phone charges still apply.

Please have your serial number ready when calling.

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(900) 555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call,

Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am

to 3 pm (Mountain Time).

Charges begin only when you connect with a support

technician. *Prices subject to change.

European CustomerSupportCenterLanguageandIn-Country/Region OptionsAvailable

Open Monday-Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you

will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you

can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis.When

calling HP please have the following information ready:

• Product name and serial number Date of purchase Description of the problem

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Netherlands: 020 606 8751

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UK: 0171 512 5202

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Austria: 0660 6386

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Italian Italy: 02 26410350

Spanish Spain: 902 321 123

Portuguese Portugal: 01 441 7199

In-Country/Region SupportNumbers

Ifyourequiresupportafter yourwarrantyhas expiredoradditionalproductrepairservices,ofifyourcountry/region isnot

listed below,pleaserefertotheWorldwideSalesandServiceOfficesinappendixB.

Africa/Middle East

Argentina

Australia

Brazil

Canada

China

Czech Republic

Greece

HongKong SAR

Hungary

India

Indonesia

Japan

Korea

(41 22) 780-7111

(54 1) 781-4059/69

(03) 9272 8000

(55 11) 709-1444

(208) 323-2551

(8610) 6261-4174; 6261-4175;

6261-4176; 6262-5666

(42 2) 471 7321

(30 1) 689 64 11

800-7729

(36 1) 252 4505

(011) 6472366

(21) 350-3408

(31 20) 581-3318

(82 2) 3270-0700; outside

Seoul, call 080-999-0700

Malaysia

Mexico D.F.

Mexico Guadalajara

Mexico Monterey

New Zealand

Philippines

Poland

Portugal

Russia

Singapore

Switzerland

Taiwan

Thailand

Turkey

(603) 295-2566

(52 5) 326-4600

(52 3) 669 95 00

(52 83) 378 42 40

(64 9) 356-6640

(63 2) 894-1451

(48 22) 37-5065

(351 1) 301 7330

(7 095) 923-5001

(65) 272-5300

(41 1) 753 7111

(02) 717-9609

(662) 661-4011; 661-4012

(90 1) 224-5925

HP LaserJet 6L Printer and

Companion Printing Solution

User’s Guide

Copyright Information

© 1997 Hewlett-Packard Company

All Rights Reserved.

Reproduction, adaptation, or

translation without prior written

permission is prohibited, except

as allowed under the copyright

laws.

Part number: C3998-90902

First Edition, May 1997

Documentation Warranty

Statement

The information contained in this

document is subject to change

without notice.

Hewlett-Packard makes no

warranty of any kind with regard

to this material, including, but not

limited to, the implied warranties

of merchantability and fitness for

a particular purpose.

Hewlett-Packard shall not be

liable for errors contained herein

or for incidental or consequential

damage in connection with the

furnishing, performance, or use of

this manual.

NOTE TO U.S. GOVERNMENT

USERS: RESTRICTED RIGHTS

COMMERCIAL COMPUTER

SOFTWARE: “Use, duplication or

disclosure by the Government is

subject to restrictions as set forth

in subparagraph (c) (1) (ii) of the

Rights in Technical Data Clause

at DFARS 52.227-7013.”

Material scanned by this product

may be protected by

governmental laws and other

regulations, such as copyright

laws. The customer is solely

responsible for complying with all

such laws and regulations.

Trademark Credits

PaperPort

™ is a trademark of

Visioneer, Inc. in the United

States and other countries.

Microsoft®, Windows® and

MS-DOS® are U.S. registered

trademarks of Microsoft

Corporation.

Lotus

® and

Lotus

®

1-2-3

® are U.S. registered

trademarks of Lotus Corporation.

Adobe Photoshop

™ is a

trademark of Adobe Systems,

Inc., which may be registered in

certain jurisdictions. All other

products mentioned herein may

be trademarks of their respective

companies.

Material Safety Data Sheet

(MSDS)

The Toner Material Safety Data

Sheet (MSDS) can be obtained

by calling HP First at (800)

333-1917 or (208) 344-4809.

International customers should

refer to “Hewlett-Packard

Services Worldwide” at the front

of this manual for appropriate

numbers and information.

Canadian DOC Regulations

Complies with Canadian EMC

Class B requirements.

<<Conforme á la classe B

des normes canadiennes do

compatibilité électromagnétiques.

<<CEM>>.>>

FCC Regulations

This equipment has been tested

and found to comply with the

limits for a Class B digital device,

pursuant to Part 15 of the FCC

rules. These limits are designed

to provide reasonable protection

against harmful interference in a

residential installation. This

equipment generates, uses, and

can radiate radio frequency

energy, and if not installed and

used in accordance with the

instructions, may cause harmful

interference to radio

communications. However, there

is no guarantee that interference

will not occur in a particular

installation. If this equipment does

cause harmful interference to

radio or television reception,

which can be determined by

turning the equipment off and on,

the user is encouraged to try to

correct the interference by one or

more of the following measures:

• Reorient or relocate the

receiving antenna.

• Increase separation between

equipment and receiver.

• Connect equipment to an outlet

on a circuit different from that to

which the receiver is connected.

Consult your dealer or an

experienced radio/TV technician.

Note: Any changes or

modifications to the device not

expressly approved by HP could

void the user’s authority to

operate this equipment.

Use of a shielded interface

cable is required to comply

with the Class B limits of Part

15 of FCC rules.

TABLE OF CONTENTS

1Set Up

Introduction ..............................1-1

Minimum System Requirements ...................1-2

Checking Contents ..........................1-2

Identifying Your Printing Solution’s Parts ...............1-3

Identifying Your Printer’s Parts ...................1-3

Identifying Your Companion’s Parts ................1-4

Setting Up Your Printing Solution ...................1-6

Step 1: Installing the HP LaserJet Toner Cartridge .........1-6

Step 2: Attaching the Label to the Printer .............1-7

Step 3: Loading Paper into the Printer ...............1-8

Step 4: Connecting the Parallel Cable ...............1-9

Step 5: Connecting the Interface Cable .............1-10

Installing the HP LaserJet 6L Printer and Companion Using

CD-ROM .............................1-11

Making Floppy Disks Using the MakeDisk Utility ..........1-12

Installing Software From Disks ...................1-13

Standard Installation for Windows 95 ..............1-13

Standard Installation for Windows 3.1

x

..............1-13

Custom Versus Typical Installation ................1-14

Alternative Installation for Windows 95 ..............1-14

Alternative Installation for Windows 3.1

x

.............1-14

Testing the Installation ........................1-15

Uninstalling the Software ......................1-18

Using Online Help ..........................1-19

Installing Memory Cards (DRAM) ..................1-20

2Printing

Before Printing ...........................2-21

The Front Panel ...........................2-22

Selecting Print Media ........................2-23

Selecting Media Types ......................2-23

Selecting Media Sizes ......................2-23

Selecting the Output Paper Path ..................2-24

Adding Paper ...........................2-24

Using the Single-Sheet Input Slot ..................2-25

Printing on Letterhead and Envelopes ...............2-26

Printing Tasks ............................2-27

Printing on Both Sides (Duplexing) ................2-27

Pausing Your Printer Between Pages ..............2-28

Resetting Your Printer ......................2-28

Stopping a Print Job .......................2-28

Printing on Special Media ......................2-29

Additional Tips for Custom Sizes .................2-29

Additional Tips for Transparencies ................2-29

Additional Tips for Printing Labels ...............2-29

Managing HP LaserJet Toner Cartridges ..............2-30

EN Contents-1

3Using the HP LaserJet Companion

Before Using the HP LaserJet Companion ..............3-1

Using the Direct Copy Feature ....................3-2

Using the HP LaserJet Companion Copier Software .........3-4

Scanning Documents to Your Computer ...............3-7

Using Fax Links ............................3-8

Using Electronic Folders .......................3-9

Filing Items in Folders .......................3-9

Displaying Items in Folders ................... 3-10

Creating Folders ......................... 3-10

Editing Scanned Images Using OCR Links ............. 3-11

Adjusting Copy and Scan Quality .................. 3-13

Setting Custom Resolution and Bit Depth ............ 3-14

4Working in the PaperPort Software

General Features ...........................4-1

Desktop View and Page View ...................4-1

The Command Bar ........................4-3

Setting Preferences ........................4-4

Automatic Saving .........................4-5

Giving Titles to Items .......................4-5

Displaying and Hiding Elements ..................4-5

Rotating or Flipping an Item ....................4-6

Deleting an Item ..........................4-6

Undoing an Action .........................4-7

Working in Desktop View .......................4-8

Selecting Items ..........................4-8

Editing Scanned Images ......................4-8

Moving and Arranging Items ....................4-9

Duplicating Items .........................4-9

Working with Stacks ....................... 4-10

Navigating Within a Stack .................... 4-11

Unstacking Pages ........................ 4-11

Reordering Pages in a Stack .................. 4-12

Inserting a Page in a Stack ................... 4-12

Adding Summary Information to Items ............. 4-13

Working in Page View ........................ 4-14

Changing the Display Size of an Item .............. 4-15

Panning an Item ......................... 4-15

Inverting an Image ........................ 4-15

The PaperPort Viewer ........................ 4-16

Obtaining Copies of the PaperPort Viewer ............ 4-16

5Troubleshooting and Maintenance

Check Here First ...........................5-1

HP LaserJet 6L Printer Operation Problems .............5-2

Printing a Self-Test Page .....................5-2

Clearing Paper Jams from Your Printer ..............5-3

Paper Will Not Feed into the Printer ................5-4

Printer Messages .........................5-5

HP LaserJet Companion Operation Problems ............5-8

Scanner Will Not Scan .......................5-8

Contents-2 EN

Scanner Stops in the Middle of Scanning .............5-9

Clearing Paper Jams from the HP LaserJet Companion .....5-10

Companion Error Messages ...................5-11

HP LaserJet 6L Printer and Companion Installation Problems . . . 5-14

Solving HP LaserJet 6L Print Quality Problems ...........5-15

Solving Scanned Image Problems .................5-20

Recalibrating the HP LaserJet Companion .............5-22

Solving HP LaserJet Companion Links Problems ..........5-23

Solving HP LaserJet Companion Import and Export File Problems 5-25

Solving Hard-to-Resolve Problems .................5-26

Maintenance ............................5-28

Cleaning Your HP LaserJet 6L Printer ..............5-28

Cleaning Your HP LaserJet Companion .............5-29

ASpecifications

HP LaserJet 6L Printer Specifications ............... A-1

HP LaserJet Companion Hardware Specifications ......... A-2

PaperPort Software Specifications ................. A-3

HP LaserJet Companion Printer Accessory Product Safety

Specifications .......................... A-4

HP LaserJet 6L Printer Environmental Product Stewardship .... A-5

Laser Safety Statement ....................... A-7

Declaration of Conformity: HP LaserJet 6L Printer ........ A-8

Declaration of Conformity: HP LaserJet Companion Printer

Accessory........................... A-9

BWarranty and Support Information

HP Limited 1-Year Warranty Statement ...............B-11

Hardware Service during the Warranty Period ..........B-12

Hardware Service after the Warranty Period ..........B-12

HP LaserJet Toner Cartridge Warranty .............B-12

Accessories and Supplies Information ...............B-13

HP Software License Agreement ..................B-14

Worldwide Sales and Service Offices ...............B-15

EN Contents-3

Contents-4 EN

1

Set Up

Introduction

Congratulations on your purchase of the HP LaserJet 6L Printer and

Companion Printing Solution. Your HP LaserJet 6L Printer and

Companion work together so you can be more productive right at your

desk.

•Print—Produce high-quality 600 dpi documents right at your desk. The

printer’s fast speed and small size make it the ideal choice for a

personal printer.

•Copy—Make great-looking HP LaserJet copies. You can copy 10 to 20

originals (depending on the paper thickness) at a time to your HP

LaserJet printer, even with your computer turned off. Or, send the

document to your computer and adjust the size, brightness, and

contrast of the scanned document using the HP LaserJet Companion

Copier software. Then send multiple copies of the adjusted document to

a printer.

•Fax—Add input capability to your computer fax solution. Feed a

document into the HP LaserJet Companion, drag the thumbnail image

onto the fax icon, and send the fax to its destination.

•File—Store and organize documents in a filing cabinet on your

computer. Easily find that invoice, receipt, or business card from weeks

ago.

•Read—Scan pages directly into your word processor. Included optical

character recognition (OCR) software converts text from scanned

documents into a format that you can edit in your word processor.

EN Set Up 1-1

Minimum System Requirements

Before setting up and installing your HP LaserJet 6L Printer and

Companion Printing Solution, make sure the following system

requirements are met.

•486 processor

•8 MB RAM (Windows® 3.1

x

)or

16 MB RAM (Windows 95)

•Bidirectional communication or ECP port

Note The HP LaserJet 6L printer also supports printing from DOS 5.0 and

above.

Checking Contents

Before you start the installation, check the contents of the box to make

sure that all parts for your HP LaserJet 6L Printer and Companion are

included. If you are missing any items or you notice any damage, notify

the dealer, mail order company, or HP sales office.

•HP LaserJet 6L Printer •HP LaserJet Companion Printer

Accessory

•HP LaserJet Toner Cartridge •HP LaserJet Companion Interface

Cable (connects the HP LaserJet

Companion to your computer)

•Printer Power Cord •HP LaserJet Companion Power Supply

•Software CD-ROM •Sheet of Printer Labels

Note Some packages include additional OCR software to support regional

language differences. Also, additional promotional software may be

included on other compact discs.

Note A high-quality IEEE-1284 Compliant Parallel Cable is recommended for

best performance. The IEEE-1284 Compliant Parallel Cable connects

the HP LaserJet Companion to the HP LaserJet 6L Printer, and is not

included in the box. You must purchase this cable separately.

1-2 Set Up EN

Identifying Your Printing Solution’s

Parts

Identifying Your Printer’s Parts

Before using your printer, make sure you can identify the following parts:

A = Front Output Slot G = Paper Input Support

B = Paper Path Lever H = Single-Sheet Input Slot

C = Front Panel Button I = Paper Input Bin

D = Indicator Lights J = Paper Guides

E = Paper Output Bin K = Printer Door

F = Paper Output Support

Figure 1-1

1Installation

EN Set Up 1-3

Identifying Your Companion’s Parts

AOutput Slot

BRelease Lever (for cover; one lever on each side)

CPaper Edge Guides

DPaper Supports

EInput Slot

FPaper Tray

GTo PC button—scan (light gray)

HTo Printer Button—copy (dark gray)

IImage Sensor Roller

JPaper Pick Roller

KImage Sensor

LCover

Figure 1-2

1-4 Set Up EN

AKingston Lock Latch

BTo PC Connector

CTo Printer Connector

DPower Connector

EPaper Release Lever

Note The Kingston Lock Latch is a connector used with a Kingston Lock to

secure devices to your desk. Contact you local dealer for availability.

Figure 1-3

1Installation

EN Set Up 1-5

Setting Up Your Printing Solution

Step 1: Installing the HP

LaserJet Toner Cartridge

It is recommended that you use

HP LaserJet toner cartridges. HP has

designed the printer, toner cartridges, and

toner formula to work together to give you

optimal image quality from your printer.

Caution

To prevent damage, do not expose the

toner cartridge to light for more than a few

minutes. For extended periods outside the

printer, place the cartridge in a closed

drawer, return it to the original packaging,

or cover it completely with a cloth.

Note

Save the toner cartridge packaging for

possible cartridge storage and recycling.

1Open the Printer Door by pulling it

toward you in a forward motion using

both hands.

2Roll the toner cartridge back and forth

briskly to distribute the toner evenly

inside the cartridge.

3Grasp the end of the clear sealing

tape on the side of the cartridge and

pull firmly to remove the entire length

of the tape. Once removed, the tape

should measure twice the length of

the toner cartridge or 490 mm (19.3

inches).

4Hold the cartridge by the handle (so

that the arrows are facing the printer)

and slide it down and back into the

printer. The ends of the cartridge

slide into the black plastic grooves in

the printer. Push it firmly into place

and close the printer door.

Note

If toner gets on your clothing, wipe it off

with a dry cloth and wash clothing in cold

water. Hot water sets toners into fabric.

1-6 Set Up EN

Step 2: Attaching the Label

to the Printer

A sheet of labels was shipped in the

Paper Output Bin of your printer. You will

need to attach the label titled “Remove

Paper Before Reloading” to your printer.

1Carefully remove the label from its

backing sheet.

2Attach the label to the printer’s Paper

Input Bin.

As the label indicates, always remove and

realign all paper before reloading. By

doing so, you can reduce multiple paper

feeds or paper jams or both.

1Installation

EN Set Up 1-7

Step 3: Loading Paper into

the Printer

Before loading paper into the printer, you

will want to raise the paper supports

located behind the Paper Input Bin and

the Paper Output Bin. Using paper

supports can help prevent unwanted

paper curl and paper jams. These

supports can be extended for different

lengths of paper.

1Raise the paper support on the Paper

Input Bin until it snaps into place.

2Insert up to 100 sheets of paper into

the Paper Input Bin. Be careful not to

overfill the bin.

3Center the paper using the paper

guides on the Paper Input Bin.

4Raise the paper support on the Paper

Output Bin until it snaps into place.

Note

When adding paper to an existing stack in

the Paper Input Bin, always remove and

realign all paper to avoid multiple paper

feeds or paper jams or both.

1-8 Set Up EN

Step 4: Connecting the

Parallel Cable

You will need to connect a parallel cable

(purchased separately) between your HP

LaserJet 6L Printer and Companion.

Note

For best results, it is imperative that you

use a high-quality IEEE-1284 compliant

parallel cable, such as the HP LaserJet

cable, between the printer and computer.

This cable supports all of your printer’s

advanced printing capabilities. If you

experience problems with your computer

not being recognized by your printer, you

may have a faulty cable.

1Connect a parallel cable to your

printer. Be sure not to force the cable

on upside down.

2Secure the cable by snapping the two

wire clips from the printer to the

cable. A secure cable helps prevent

communication problems between

the computer and printer.

The HP LaserJet Companion connects

between your computer and your printer.

3Plug the opposite end of the parallel

cable into the To Printer Connector

on the HP LaserJet Companion.

Caution

If the cable does not attach easily, make

sure that you are using the correct cable

and plugging in the correct end. Forcing

the plug into the connection can cause

damage.

1Installation

EN Set Up 1-9

Step 5: Connecting the

Interface Cable

1Plug the interface cable that came

with your printing solution into the To

PC Connector on the HP LaserJet

Companion.

2Plug the opposite end of the interface

cable into the parallel port on your

computer.

Caution

Be sure to connect the cable to a parallel

port on your computer rather than a serial

port. Connecting to the wrong port can

cause damage to your printer. See your

computer’s documentation for more

information about the computer’s ports.

3Plug one end of the power supply into

the power connector on the HP

LaserJet Companion.

4Plug the other end into a surge

protector or wall outlet.

5Plug one end of the printer’s power

cord into the back of the printer first,

then plug the other end into a surge

protector or wall outlet.

6The parallel cable now connects your

printer (C) to the HP LaserJet

Companion (B). The interface cable

connects the HP LaserJet

Companion (B) to your computer (A).

Note

Once the power is connected, the

indicator lights on the printer’s Front

Panel turn on and then blink in sequence.

The Error (top) light stays on if the Paper

Input Bin is empty.

You will not find an on/off switch on your

printer or Companion. After 15 minutes of

inactivity, the printer will automatically

shift to a powered-down state called

SleepMode.

1-10 Set Up EN

Installing the HP LaserJet 6L Printer

and Companion Using CD-ROM

The HP LaserJet 6L Printer and Companion CD-ROM installs the

drivers and the PaperPort for HP software onto your computer’s hard

drive. The CD-ROM contains software solutions that support both

Windows 3.1

x

and Windows 95.

Note You will be given the option to install the HP LaserJet 6L Printer

software or the HP LaserJet Companion software or both.

Installing the Software

1Quit all applications, including virus checkers.

2Insert the HP LaserJet 6L Printer and Companion compact disc into the

CD-ROM drive (usually D).

3If you are running Windows 95, click Start and then click Run.

4If you are running Windows 3.1

x

, click File from the Program Manager

and choose Run.

5Type D:\SETUP in the Open Command Line box.

6Click OK.

7Follow the instructions on the screen to complete the installation.

Note The serial number has already been entered by HP. If you need to

re-enter the serial number, it is located on the back of the compact disc

case.

Note If you encounter a communication problem, you might need to change

your computer’s parallel port mode. For more information on changing

your parallel port mode, see the

Guide to Changing the Parallel Port

Mode in Setup

included with your HP LaserJet Companion.

During installation, if you get the message “HP LaserJet 6L printer has

not been found,” check the power cord connections and power source.

Also, make sure you are using a high-quality IEEE-1284 compliant

parallel cable. If, after checking these items, you still see the

“HP LaserJet 6L printer has not been found” message, click Continue to

proceed with the PCL driver installation.

If the installation could not be successfully completed, see the

Alternative Installation instructions later in this chapter.

Note If, after installing the software and restarting Windows 95, your computer

displays the message “New Hardware Detected” and lists the HP

LaserJet 6L printer, you will want to select “Do not install a driver

(Windows will not prompt you again)” and click OK.

1Installation

EN Set Up 1-11

Making Floppy Disks Using the

MakeDisk Utility

If you do not have a CD-ROM drive, you can make a set of software

installation disks from the compact disc if you have access to a

CD-ROM drive. You will need a maximum of 10 blank 1.4 MB floppy

disks.

Note If you do not have access to a CD-ROM drive and need to order the HP

LaserJet 6L Printer and Companion software disks, see “Obtaining

Software Utilities and Electronic Information” in the support pages at the

front of this manual. You will receive the installation disks through the

mail.

To make disks

1Insert the HP LaserJet 6L Printer and Companion compact disc into the

CD-ROM drive (usually D).

2If you are running Windows 95, click Start and then click Run.

If you are running Windows 3.1

x

, click File from the Program Manager

and choose Run.

3Type D:\MAKEDISK\MAKEDISK.EXE (or replace Dwith the appropriate

drive name) in the Open Command Line box.

4Click OK.

5Follow the instructions on the screen.

1-12 Set Up EN

Installing Software From Disks

The following section lists several different methods of installation. Use

the method that is appropriate for your computer system.

Standard Installation for Windows 95

This setup installs the HP LaserJet Printer and Companion software for

Windows 95.

1Click Start, select Shut Down, choose Shut Down the Computer, and

click Yes.

2Turn off your computer.

3Turn on your computer and restart Windows 95. The “New Hardware

Found” screen appears.

Note If your computer does not display the message “New Hardware Found,"

you will need to follow these instructions: 1) Insert disk 1 into Drive A:

(or B:), 2) Select Start, then select Run, 3) Type A:SETUP

(or B:SETUP) and click OK, then 4) Follow the instructions on your

screen.

4Select “Driver from Disk Provided by Hardware Manufacturer.”

5Click OK. The “Install From Disk” screen appears.

6Insert Disk 1 into Drive A: (or B:) and click OK.

7Follow the instructions on your screen to complete the installation.

8Remove the disk when the installation is complete.

Standard Installation for Windows 3.1

x

This setup installs the HP LaserJet Printer and Companion software for

Windows 3.1

x

.

1Insert Disk 1 into Drive A: (or B:).

2Select File from the Program Manager and choose Run.

3Type A:\SETUP (or B:\SETUP) and click OK.

4Follow the instructions on your screen to complete the installation.

5Remove the disk when the installation is complete.

1Installation

EN Set Up 1-13

Custom Versus Typical Installation

When installing software for the HP LaserJet 6L Printer and Companion,

you may see a dialog box asking if you prefer a Typical or a Custom

installation. The Typical installation installs all of the HP recommended

software.

If you choose to do a Custom installation, you will be asked whether you

want to install the host-based driver or the PCL driver. If you meet the

system requirements and your printer and Companion are connected

directly to your computer, select the host-based driver. If you meet the

system requirements and you are going to access the printer across a

network, select the PCL driver.

You will also need to decide if you want the HP LaserJet 6L Help files

installed. Select this option if you want to include online help files for

your printing software. Finally, you will be asked if you want TrueType

Fonts installed. Select this option if you want TrueType fonts.

Note By following the Alternative Installation instructions below, the PCL

driver files and some help files will be installed. This setup will not install

the status window.

Caution Make sure that you quit all software that is currently running, such as

Microsoft® Office Manager, virus checkers, and fax utilities.

Alternative Installation for Windows 95

1Quit all software that is running.

2Click Start, then select Settings/Printers.

3Double-click on Add Printer.

4Click Next until you come to the List of Printer Manufacturers.

5Click Have Disk.

6Insert Disk 2 if you ran MakeDisk and click OK. The name of the printer

driver will appear.

7Click Next. Then click Next again.

8Remove the disk when the installation is complete.

Alternative Installation for Windows 3.1

x

1Quit all software that is running.

2From the Program Manager, open the Main group.

3Open the Control Panel and Printers.

4Click Add. A list of printers will appear on your screen with Install

Unlisted or Updated Printer highlighted.

5Click Install.

6Insert Disk 2 if you ran MakeDisk and click OK.

7Follow the instructions on your screen to complete the installation.

8Remove the disk when the installation is complete.

1-14 Set Up EN

Testing the Installation

After completing the setup process, test your HP LaserJet 6L printer, HP

LaserJet Companion, and the PaperPort software to ensure the setup

was successful.

Printing a self-test page with your HP LaserJet 6L

Printer

A self-test page can be useful in identifying your printer’s configuration

and to ensure that your printer is working properly.

To print a self-test page

1Make sure that the Ready light is on and all other lights are off. If

necessary, wake up the printer by briefly pressing and releasing the

Front Panel button.

2Now briefly press and release the Front Panel button again. The Data

light comes on and the Ready light blinks. Please wait for a self-test

page to print.

If the self-test page does not print, try the following:

1Ensure that paper is loaded in the printer.

2Check the printer’s Front Panel Indicator lights to determine the status of

your printer. Then, refer to “Printer Messages” later in this chapter.

3Contact Customer Support for assistance (refer to the support pages at

the front of this manual for support options).

1Installation

EN Set Up 1-15

To test the Companion’s installation

Note Before testing the Companion’s installation, see the precautions listed in

chapter 3, “Before Using the HP LaserJet Companion.”

1Raise the paper tray and paper supports.

2Place a document, face forward and top down, in the paper tray. Adjust

the paper edge guides by sliding them to the edges of the document.

3Press [To[Printer] once. The feed mechanism will pull the page through

the HP LaserJet Companion. A copy of the page prints at your printer.

If you need to stop the page, press [To[Printer] again. To remove the

page, see chapter 5,“Clearing Paper Jams from the HP LaserJet

Companion.”

Note The HP LaserJet Companion does not support the Direct Copy feature

for network printers. For more information on the Direct Copy feature,

see chapter 3, “Using the Direct Copy Feature.”

Figure 1-4

Figure 1-5

1-16 Set Up EN

4Place the document in the paper tray again, face forward and top down,

and adjust the paper edge guides.

5Press [To[PC]. The feed mechanism will pull the page through the HP

LaserJet Companion.

Note If the page does not scan or you encounter a communication problem

when scanning, you may need to change your computer’s parallel port

configuration. For more information on changing your parallel port

configuration, see chapter 5, “Troubleshooting and Maintenance.”

The PaperPort software will start automatically. A thumbnail image (an

icon representing a scanned item) of the page appears on the

PaperPort software as the document is being scanned. When the scan

is complete, the thumbnail image disappears and the PaperPort

software automatically displays the scanned image.

If you need to stop the scan, press [To[PC] again. To remove the

document, see “Clearing Paper Jams from the HP LaserJet Companion”

in chapter 5.

6From the PaperPort software, press [F1] or display the Help menu.

Choose the One-Minute Guide for a tutorial on using the PaperPort

software, if you did not choose to view it during the installation. (For

more information on using the PaperPort software, see chapter 4,

“Working in the PaperPort Software.”)

If the scanned image (thumbnail) accurately appears in the PaperPort

software, you have connected the HP LaserJet Companion to the

computer correctly and installed the PaperPort software successfully.

7Print a document from an application on your computer to your LaserJet

6L printer. If the page prints, the LaserJet 6L printer and Companion are

ready to operate.

If the HP LaserJet Companion or the PaperPort software does not work

correctly, see chapter 5, “Troubleshooting and Maintenance." If you need

additional help, see the service and warranty information in the front of

this user’s guide and in appendix B.

Figure 1-6

1Installation

EN Set Up 1-17

Uninstalling the Software

If necessary, you can remove the HP LaserJet Companion and the

PaperPort software components and references from your computer.

To uninstall the software

1From the PaperPort program group in Windows, double-click the

Uninstall HP LaserJet Companion icon.

2Follow the instructions on the screen to uninstall the HP LaserJet

Companion software.

3When your computer is finished uninstalling the HP LaserJet

Companion software, double-click the Uninstall PaperPort icon.

4Follow the instructions on the screen to uninstall the PaperPort software.

Files with a .MAX extension, which were created by the PaperPort

software, will not be deleted from your hard disk by the uninstall

software. To delete the files with a .MAX extension from the PaperPort

directory, use the File Manager in Windows 3.1

x

or Windows Explorer in

Windows 95.

Note You can also remove the HP LaserJet 6L Printer and Companion

software from your computer by accessing the HP 6L program group.

1-18 Set Up EN

Using Online Help

When you installed your HP LaserJet 6L Printer and Companion

software, you also installed online help. Online help contains detailed

procedures that guide you through any task you want to perform with

your printer. It provides information that is specific to the current printing

task. You can access online help by selecting Help in your HP LaserJet

6L program group.

Online help is also a troubleshooting tool. When problems occur, the

quickest way to find a solution is to access your online help.

Online help supports the following software topics:

•Installation—provides installation information.

•Overview—summarizes information about the printer driver, the status

window, and accessing online help.

•Driver Software—describes options available for your printer, such as

number of copies and paper size.

•Status Window—describes options and features of your printer and

gives detailed descriptions of status window messages.

•Troubleshooting—leads you through a question and answer

troubleshooting scenario to determine and resolve problems.

•How Do I—provides information on printing tasks.

•PaperPort Help—provides a tutorial and information on using your

PaperPort software. Access PaperPort Help within the HP for PaperPort

desktop.

Note Online help may not be available if you followed the Alternative

Installation instructions.

1Installation

EN Set Up 1-19

Installing Memory Cards (DRAM)

Your HP LaserJet 6L printer is capable of

accepting any 70ns or faster (such as a

50ns), 5V, DRAM memory card meeting

JEIDA specifications.

Hewlett-Packard offers 1-, 2-, and 4-MB

DRAM memory cards.

Note

Some printer drivers have an adjustable

memory setting. After installing or

removing a memory card, this setting may

require an adjustment to reflect the new

memory total.

To install memory cards

1Unplug the power cord from the

printer.

2Open the Printer Door, remove the

toner cartridge, and close the Printer

Door. Protect the toner cartridge from

light while working on the printer.

3Gently tip the printer onto its side so

that the memory cover is on top.

4Remove the Memory Expansion

Cover by placing a finger through the

hole and pulling away from the printer.

5Align the memory card with the

corner notch so it is positioned as

shown. Push it firmly into the printer.

Replace the Memory Expansion Cover,

set the printer upright, reinstall the toner

cartridge, load the paper, and plug the

power cord back into the printer.

Print a self-test page to ensure that the

printer recognizes the additional memory

you have added. Your Total Memory in

the “Printer Configuration” section will

show the new memory total.

1-20 Set Up EN

2

Printing

Before Printing

It is important that you become familiar with your printer’s front panel.

The Front Panel consists of one button and three indicator lights.

•Error (Amber)

•Data (Green)

•Ready (Green)

The lights will be in one of the following states:

On

Off

Blinking

EN Printing 2-1

The Front Panel

Use the Front Panel to determine the status of your printer and to

accomplish the following tasks:

Status Condition Cause Action

No lights are on or blinking. Printer is in SleepMode or

power has been

disconnected.

If you wish to print, press

and release the Front

Panel button or send the

job to print. If no response,

check the power cord.

Ready light is on steadily. Printer is ready to print. No action is necessary.

However, if you press and

release the Front Panel

button, a self-test page will

print.

Data light is on steadily

and the Ready light is

blinking.

Printer is receiving or

processing data. No action is necessary.

Data light and Ready light

both remain on. Unprinted data is in the

printer. Press and release the

Front Panel button to print

the remaining data.

Data light is blinking. Printer is in Manual Feed

mode. Check that you have

loaded the correct paper.

Then, press and release

the Front Panel button to

print.

Error light remains on. Printer is out of paper.

Printer has a paper jam.

No toner cartridge.

Printer door is open.

Load paper.

Clear the paper path.

Install the toner cartridge.

Close the printer door.

Error light is blinking. Page may be too complex

for the printer’s memory

capacity.

See Chapter 5,

“Troubleshooting.”

All lights are on. Printer is indicating an

internal problem. See Chapter 5,

“Troubleshooting.”

All three lights are flashing

simultaneously. The memory card may be

slower than 70 ns. See Chapter 5,

“Troubleshooting.”

2-2 Printing EN

Selecting Print Media

The type of media you select affects printer performance and print

quality.

Selecting Media Types

If available in your area, it is recommended that you use HP LaserJet or

HP Multipurpose paper (since it has been designed specifically for use

with your printer) or paper meeting HP’s specifications. You can also use

recycled paper when the paper meets HP’s requirements. To order HP

paper or the

HP LaserJet Printer Family Paper Specification Guide

,see

“Accessories and Supplies Information” in appendix B.

Selecting Media Sizes

The Paper Input Bin holds up to 100 sheets of 75 g/m2(20 pound) print

media. The Single-Sheet Input Slot holds one sheet. Both can be

adjusted to hold media measuring from 76.2 x 127 mm

(3 x 5 inches) to 215.9 x 355.6 mm (8.5 x 14 inches). This includes, but

is not limited to, the following paper and envelope sizes:

•Letter (8.5 x 11 in) •Legal (8.5 x 14 in) •Executive (7.25 x 10.5 in)

•A4 (210 x 297 mm) •COM10 Envelopes

(4.125 x 9.5 in)

•DL Envelopes

(110 x 220 mm)

•C5 Envelopes

(162 x 229 mm)

•B5 Envelopes

(176 x 250 mm)

•Monarch Envelopes

(3.875 x 7.5 in)

•Other Custom-Sized

Media

Note Insert all media lengthwise (vertically) into the printer. If you want to print

horizontally (landscape), make this selection through your software. Do

not print on paper smaller than 76.2 x 127 mm (3 x 5 inches).

2Printing

EN Printing 2-3

Selecting the Output Paper Path

Caution

To avoid paper jams, do not switch the

Paper Path Lever once printing begins.

1Set the Paper Path Lever to the

upper position to use the Paper

Output Bin. By doing so, the sheets

will stack in the correct order.

2Set the Paper Path Lever to the

lower position to use the Front

Output Slot. This straight-through

path is the best output option to print

postcards, transparencies, labels,

envelopes, and heavy paper (100- to

157-g/m2[28- to 42-lb] bond weight).

Caution

Do not allow more than one transparency,

20 sheets of paper, or other media to

stack up in front of the Front Output Slot.

A paper jam could result.

Adding Paper

When adding paper to an existing stack in

the Paper Input Bin, always remove and

realign all paper before reloading to avoid

multiple paper feeds.

2-4 Printing EN

Using the Single-Sheet Input Slot

You can print one sheet of print media at

a time without unloading the Paper Input

Bin. To do so, you will need to load one

sheet into the Single-Sheet Input Slot.

The printer will take from the Single-Sheet

Input Slot before it takes from the Input

Bin.

Note

The Single-Sheet Input Slot is helpful

when the first page of your job is different

from the rest. For example, you may want

the first page of your print job on

letterhead, or you may want to print an

envelope first.

1Center the paper guides to the

approximate size of the sheet you are

using.

2Insert one sheet of print media, print

side forward and top side down, into

the Single-Sheet Input Slot.

3Readjust the paper guides to center

the sheet.

2Printing

EN Printing 2-5

Printing on Letterhead and Envelopes

Letterhead

1If you are printing a sheet of

letterhead followed by regular sheets

of paper, place a sheet of letterhead

into the (A) Single-Sheet Input Slot

and regular sheets of paper into the

(B) Paper Input Bin. If you are printing

several sheets of letterhead in

succession, fill the Paper Input Bin

(B) with the letterhead.

2Insert the letterhead with the print

side forward and the top side down.

Note

If printing on embossed or pre-printed

paper, make sure the paper meets HP’s

paper specifications. To order the

HP

LaserJet Printer Family Paper

Specification Guide

, see “Accessories

and Supplies Information” in appendix B.

Envelopes

If you are printing one envelope followed

by regular sheets of paper, place the

envelope into the (A) Single-Sheet Input

Slot and regular sheets of paper into the

(B) Paper Input Bin.

If you are printing several envelopes in

succession, fill the Paper Input Bin (B)

with up to 10 envelopes, depending on

envelope construction and operating

environment. (In some cases, you may

only be able to load up to 7 envelopes,

such as if you live in an area with high

humidity.)

If you are printing only one envelope, use

the Single-Sheet Input Slot.

3Insert the envelopes print side

forward as shown.

4Set the Paper Path Lever to the

Lower position to reduce wrinkling

and curling.

2-6 Printing EN

Printing Tasks

Your HP LaserJet 6L Printer’s capabilities include duplex printing,

pausing between pages, and stopping a print job. You can also reset

your printer if necessary.

Printing on Both Sides (Duplexing)

When you print on both sides of a sheet, you may notice a difference in

the way the printer performs. When printing on the second side, you may

experience some difficulties such as getting the sheet to feed into the

printer, or multiple feeds. In addition, the print quality may be different on

the second side of the sheet. To minimize these problems, you will want

to use paper meeting HP’s paper specifications. To order HP paper or

the

HP LaserJet Printer Family Paper Specification Guide

, see

“Accessories and Supplies Information” in appendix B.

1Print the first side of the sheet as you normally would. Some software

programs include options that are useful when duplex printing such as

printing just the “odd pages” or the “even pages.” Consult your software

user’s manual.

2Allow the sheet to cool and flatten before printing on the second side to

get the best possible print quality.

3Print the second side by placing the sheet back into the Paper Input Bin

or the Single-Sheet Input Slot. Make sure the printed side is facing the

back of the printer and the top edge of the paper is down, as illustrated

in Figure 2-1.

Tips for Duplex Printing

•To avoid paper curl, set the Paper Path Lever to the Lower position and

use the Front Output Slot for a straight-through paper path.

•To print one page at a time, select the Manual Feed option in your software

to pause the printer between pages.

•Make certain that the sheet’s leading edge is not bent or curled.

Figure 2-1

2Printing

EN Printing 2-7

Pausing Your Printer Between Pages

Occasionally, you may need the printer to pause so that you can load

special media, such as letterhead. If you specify Manual Feed in your

software, the printer will pause before the first page and between each

page you print. This will give you time to load the special media. To

resume printing, press and release the Front Panel button.

1In your software’s printer menu or bin/tray selection, select the Manual

Feed mode.

2From your software, print the document.

3The Data light will blink when the page is ready to print, indicating that

the printer is paused and waiting.

4After inserting the correct medium, briefly press and release the Front

Panel button to print the page. The printer will take media from the

Single-Sheet Input Slot first. If it does not find media in the Single-Sheet

Input Slot, it will take media from the Paper Input Bin.

Resetting Your Printer

Resetting your printer accomplishes the following:

•Clears all data from the printer’s memory (including unprinted data,

downloaded fonts, and macros).

•Finishes printing the current page.

•Removes some error conditions.

•Resets the printer to its factory default settings.

To Reset the Printer:

Press and hold the Front Panel button until the three indicator lights

begin to blink in succession (about 5 seconds), then let go of the button.

After resetting, the Ready light will remain lit if no printer errors are

found.

Stopping a Print Job

If the file you send to the printer is only one or two pages long, you can

stop the print job by resetting the printer as described above.

If you want to stop a large print job, follow the steps below:

1Remove the media from the Paper Input Bin except for any sheet that is

currently being fed into the printer.

2Stop and delete the print job through your software.

3Reset the printer.

2-8 Printing EN

Printing on Special Media

Your printer is designed to print on a variety of media, including

transparencies, envelopes, and custom-made paper. It is recommended

that you use HP media or media meeting HP’s specifications. See

appendix B, “Accessories and Supplies Information” to order HP’s

special media or the

HP LaserJet Printer Family Paper Specification

Guide

.

1Set the Paper Path Lever to the Lower position to use the Front Output

Slot for a straight-through paper path. This is important when printing

media such as postcards, transparencies, labels, envelopes, and heavy

paper (100- to 157-g/m2[28- to 42-pound] bond weight).

2Adjust the paper guides to the approximate size of media you are using.

3Insert the media print side forward and top side down into the

Single-Sheet Input Slot or the Paper Input Bin.

4Readjust the paper guides to center the media.

5Set the correct margins, paper size, and orientation in your software.

6Choose Print in your software.

Additional Tips for Custom Sizes

•Do not print on media smaller than 76.2 mm (3 inches) wide or 127 mm

(5 inches) tall.

•Set margins of at least 6.4 mm (.25 inches) in your software.

•Always insert media lengthwise (vertically) into the printer. If you want to

print in landscape mode, make this selection through your software.

Additional Tips for Transparencies

To avoid transparency curl, remove the transparency as it comes out of

the printer and set it on a flat surface to cool.

Additional Tips for Printing Labels

•Do not use labels that are separating from the backing sheet or that are

wrinkled or damaged in any way.

•Do not use any sheet of labels that has spaces in it where some of the

labels have been removed.

•Do not feed a sheet of labels through your printer more than once.

2Printing

EN Printing 2-9

Managing HP LaserJet Toner

Cartridges

It is recommended that you use HP LaserJet toner cartridges. HP has

designed the printer, toner cartridge, and toner formula to work together

to give you optimal image quality from your printer. To order an HP

LaserJet toner cartridge, see “Accessories and Supplies Information” in

appendix B.

You can expect a toner cartridge to print approximately 2500 pages

when you are printing typical business letters with text covering about

5% of the page. A page containing graphics uses more toner and

shortens the life of the cartridge.

Extending Toner Life through EconoMode

An excellent way to extend the life of your toner cartridge is by using

EconoMode. EconoMode uses approximately 50% less toner than

normal printing. The printed image is much lighter, but is adequate for

printing drafts or proofs. You can set the EconoMode option through your

software (refer to online help for more information).

Extending Toner Life by Redistributing Toner

Areas of faded print are often an indicator that the toner cartridge is

near the end of its toner life. You can temporarily reestablish print quality

by redistributing the remaining toner in the cartridge. (This is typically

successful only one time.) Follow the steps below to redistribute the

toner:

1Open the Printer Door and remove the toner cartridge.

2Hold the toner cartridge by the handle and pull it toward you so that it

slides out of the plastic grooves. (Remember to protect the cartridge

from light.)

3Briskly roll the toner cartridge back and forth to redistribute the toner

evenly inside the cartridge.

4Reinsert the toner cartridge and close the door.

Recycling Toner Cartridges

To reduce landfill waste, HP has adopted a recycling program for empty

toner cartridges. A postage-paid shipping label can be found inside your

HP LaserJet toner cartridge box. Up to 95% of each returned toner

cartridge is recycled for use as raw materials in the manufacture of new

cartridges and in other industries. To join this recycling effort, follow the

instructions provided in the toner cartridge box.

2-10 Printing EN

3

Using the HP LaserJet Companion

Before Using the HP LaserJet

Companion

The HP LaserJet Companion can copy and scan various types of items,

from business cards (2 by 3.5 inches, 5.1 by 8.9 cm) to 8.5- by 30-inch

(21.6 by 76.2 cm) pages. The HP LaserJet Companion also accepts 16-

to 28-pound (60 to 105 g/m2) bond papers, magazine pages, and

photographs.

However, you should not put anything in the HP LaserJet Companion

that could get stuck in or damage the feed mechanism. Observe the

following precautions to minimize the possibility of jamming the feed

mechanism:

•Remove self-stick notes.

•Do not scan any document with glue, white-out, or wet ink on it.

•Do not scan gummed-backed paper or labels.

•Remove staples and paper clips.

•Straighten any curls or wrinkles from documents.

Tip If you have problems feeding a page into the HP LaserJet Companion,

turn the page around and feed in the other end of the page.

•Avoid documents with tears or perforations.

•The paper tray will accept 10 to 20 (maximum) sheets at a time,

depending on the thickness of the sheets.

•Feed irregularly-sized sheets one at a time for better results.

Tip Tape newsprint, magazine pages, and other irregularly-sized items to a

regular size sheet to improve performance. If lightweight bond paper

misfeeds or causes poor performance, you can insert the page into a

carrier sheet. Make a carrier sheet by taping the short edge of a

transparency to a regular sheet of bond paper.

Tip For narrow media such as business cards and receipts, first slide the

paper edge guides as far apart form each other as possible. Then insert

your media as far as you can into the HP LaserJet Companion along the

left paper edge guide.

EN Using the HP LaserJet Companion 3-1

Using the Direct Copy Feature

The Direct Copy feature allows you to print single copies of a document

directly from your HP LaserJet Companion to your printer with or without

your computer turned on. To make direct copies, your printer must be

directly connected to your HP LaserJet Companion.

Note You cannot print direct copies to a network printer. If you do not have a

printer connected to your HP LaserJet Companion, send the document

to your computer and then to the HP LaserJet Companion Copier

software to print from a network printer. For more information on using

the HP LaserJet Companion Copier software, see the “Using the HP

LaserJet Companion Copier Software” section later in this chapter.

Tip Direct copies are defaulted to print at 300 dots per inch (dpi) as black

and white images (no gray tones). For information on optimizing scan

settings for the item being scanned, see the “Adjusting the Copy and

Scan Quality” section later in this chapter.

To print single copies

1Raise the paper tray and the paper supports.

2Place the document face forward and top down in the paper tray, and

adjust the paper edge guides by sliding them to the edges of the

document.

Note You may need to change the paper size in the printer driver:

In Windows 95, select Start, then choose Settings,Printers, and

Properties. Select Paper and adjust your paper size.

In Windows 3.1x, select Main, then choose Control Panel,Printer, and

Setup. Select Paper and adjust your paper size.

3-2 Using the HP LaserJet Companion EN

3Press [To[Printer]. The document feeds through the HP LaserJet

Companion, and your printer prints a copy.

If you need to stop the copy, press [To[Printer] again. To remove the

document, see “Clearing Paper Jams from the HP LaserJet Companion”

in chapter 5.

Tip Use the HP LaserJet Companion Copier software to make multiple

copies of a single document. For additional information on the HP

LaserJet Companion Copier software, see PaperPort Help.

Figure 3-1

3Using the

Companion

EN Using the HP LaserJet Companion 3-3

Using the HP LaserJet Companion

Copier Software

The HP LaserJet Companion Copier software works much like a

photocopier in that it allows you to enlarge or reduce the image, control

the brightness and contrast, control the number of copies made of an

item, and collate copies.

To send an image to the HP LaserJet Companion

Copier software

1Raise the paper tray and the paper supports.

2Place the document face forward and top down in the paper tray, and

adjust the paper edge guides by sliding them to the edges of the

document.

3Press [To[PC] once. If you need to stop the scan, press [To[PC] again. To

remove the document, see “Removing Paper” in chapter 5.

The PaperPort software starts automatically. A thumbnail image of the

page appears on the PaperPort software as the document is scanned.

When the scan is complete, the thumbnail image disappears and the

PaperPort software automatically displays the scanned image in the

Desktop View.

4After the scan is complete, select the document on the PaperPort

screen.

5Drag the selected items onto the HP LaserJet Companion Copier link.

- Or -

From the File menu, choose Links and select HP LaserJet Companion

Copier link from the submenu.

- Or -

Select the item and click the HP LaserJet Companion Copier link.

The HP LaserJet Companion Copier software will start and show a

screen where you can adjust the copy quality and quantity.

Figure 3-2

3-4 Using the HP LaserJet Companion EN

To adjust the copy size and quality

1In the HP LaserJet Companion Copier screen, click Fit to Page to

create the biggest representation of the image possible without

distorting the image.

- Or -

Drag the Scale slider to adjust the size of the scanned image. The scale

will allow you to adjust the image in 25-percent increments.

2Drag the Contrast slider to adjust the contrast.

3Drag the Brightness slider to adjust the brightness.

Note The Contrast and Brightness options are only active if the image is

grayscale (more than 1 bit per pixel). If you adjust the scale, contrast, or

brightness on one page of a multipage document, these settings will

affect all pages. If you want to change the settings for only one page,

adjust and print that page then change the settings back for the

remaining pages.

You can double-click the word Scale to return the image to 100-percent

of the scanned size. You may also double-click the words Contrast or

Brightness to return the settings to the default settings.

Tip Use the page scroll arrows below the representation of the document to

move between pages.

Figure 3-3

3Using the

Companion

EN Using the HP LaserJet Companion 3-5

To print the copies

1Type the number of copies to print in the Copies field.

2Select which pages you want to print in the Range of Pages field.

3If you select a range of pages and more than one copy, you can select

Collate to print the copies into sets.

4Click Setup to setup the printer, if necessary.

5Click Start to print the copies.

6Click Cancel to quit the HP LaserJet Companion Copier software when

finished.

3-6 Using the HP LaserJet Companion EN

Scanning Documents to Your

Computer

These procedures describe scanning a document and sending the

image to your computer, which is the first step to faxing, filing, and using

the OCR software.

To scan a document

1Raise the paper tray and paper supports.

2Place the document face forward and top down in the paper tray, and

adjust the paper edge guides by sliding them to the edges of the

document.

3Press [To[PC] on the HP LaserJet Companion.

The scan will begin and a thumbnail image of the page appears as the

document is being scanned. When the scan is complete, the thumbnail

image will disappear and the PaperPort software will automatically

display the scanned image in Desktop View.

Note For information on how to give an item a new title, see “Giving Titles to

Items” in chapter 4.

If you need to stop the scan, press [To[PC] again. To remove the

document, see “Clearing Paper Jams from the HP LaserJet Companion”

in chapter 5.

Tip If you press [To[PC] and there is no paper in the HP LaserJet

Companion, the PaperPort software will start. For more information on

the PaperPort software, see chapter 4, “Working in the PaperPort

Software.”

Figure 3-4

3Using the

Companion

EN Using the HP LaserJet Companion 3-7

Using Fax Links

You can scan an item into the PaperPort software, add annotations, and

fax the item provided that your computer has access to a fax modem

and fax software.

Note For information on links, see PaperPort Help.

To send items using the fax link

1In Desktop View, select the item you want to fax.

2If you do not want the PaperPort annotations to appear in the faxed

item, switch to Page View and clear Show Annotations on the

Annotations menu.

3Drag the item onto the Fax icon on the Link Bar.

- Or -

From the File menu in Page View, choose Links. Then select the fax

name from the submenu.

- Or -

Click the Fax icon.

- Or -

To send a fax from Page View, from the File menu, choose Links.

4To complete the fax, refer to the documentation that came with your fax

software.

To read a fax in the PaperPort software

1From the File menu, choose Import Fax. The Import Fax dialog box

appears and lists the faxed items available in the PaperPort software.

2Select one of the faxed items on the list. A thumbnail of it appears in the

dialog box.

- Or -

Click Select All to convert all of the faxed items.

3Click Import. The selected faxed item appears in Desktop View.

4Display the item in Page View to read the fax.

3-8 Using the HP LaserJet Companion EN

Using Electronic Folders

After scanning an item to your computer, you can file it in electronic

folders in the PaperPort software.

Filing Items in Folders

The PaperPort software provides you with an initial set of folders that

appears in a column down the left side of Desktop View.

To file an item in a folder

1In Desktop View, select the item to file.

2Drag it to the target folder. When the folder title is highlighted, release

the mouse button. The folder flashes to let you know the selected item

has been filed.

To copy items to another folder

•Hold down [Ctrl] as you select an item and drag the item on the new

folder. The title of the target folder flashes to let you know the selected

item has been copied and filed.

-or-

•Select the item. From the Desktop menu, select Copy to Folder, select

the target folder, and click OK. The PaperPort software copies the item

into the new folder.

3Using the

Companion

EN Using the HP LaserJet Companion 3-9

Displaying Items in Folders

The contents of a folder are always displayed in the order in which they

appeared when you last opened the folder.

To display items in a folder

Click the folder icon. Thumbnails of the contents of the folder are

displayed on the Desktop.

To display a list of folder contents

1From the Edit menu, choose Browse.

- Or -

Click Browse on the Command Bar.

The Browse dialog box appears. In Desktop View, the dialog box lists all

of the folders and their contents. In Page View, only the contents of the

open folder are listed.

2Select an item on the list to display its thumbnail.

3Double-click the selected item. The item is displayed in Desktop View.

The icons to the left of the item’s name indicate which items are stacks

and which are single pages. You can see the pages of a selected stack

by clicking the Page Navigator on the thumbnail.

Creating Folders

Create, rename, or delete folders to match the way you organize

information. The Main Folder, at the top of the column, cannot be

deleted. It is the default folder into which all scanned items are placed if

the PaperPort software is not running when you scan the item. If the

PaperPort software is running and a folder is open, the item is filed

automatically in the open folder.

Note You can create only one level of folders; that is, you can not create

folders within folders.

To create a folder

1From the File menu, choose New Folder.

2In the New Folder dialog box, type the title for the folder. The title can be

up to 30 characters.

3Click OK. The folder appears in the folder column. Folders are arranged

in alphabetical order, but the Main Folder is always first.

3-10 Using the HP LaserJet Companion EN

Editing Scanned Images Using OCR

Links

Once text is scanned into the PaperPort software, the text becomes an

image that cannot be edited. However, the PaperPort software has

optical character recognition (OCR) software to process scanned text

when using a Word Processing or Spreadsheet link icon. The OCR

software converts the scanned text image to editable text; it does not

translate photos or graphics. You can process an entire item or only the

text that you select. You have several options for using OCR software

with the PaperPort software, as described in the following procedures.

To use the provided OCR software

1In Desktop View, select an item.

2Drag the item onto the Word Processing or Spreadsheet icon on the

Link Bar.

- Or -

Click the Word Processing or Spreadsheet icon.

- Or -

From the File menu, select Links and then select the word processing

or spreadsheet software from the submenu.

The OCR software converts the item to editable text. The word

processing or spreadsheet application opens and the converted text is

displayed as an untitled document.

To process text using another OCR software link

1In Desktop View, select an item.

2Drag the item onto that OCR icon on the Link Bar.

- Or -

Click the OCR icon.

- Or -

From the File menu, choose Links and then select the OCR software

from the submenu.

The file is processed by the OCR software and then opens in your

selected word processing or spreadsheet application.

3Using the

Companion

EN Using the HP LaserJet Companion 3-11

The PaperPort software can process text with the OCR software and

then place the editable text on the Clipboard. You can paste the text into

another application, such as a word processor.

To process text using the “Copy As Text”

command

1In Desktop View, select an item.

2From the Edit menu, choose Copy As Text. The text is now on the

Clipboard and ready to be pasted.

Note If you want to process only a portion of a page, display the item in Page

View, on the Annotation Tool Bar, click Edit Annotations, and then

select the portion of text that you want to process.

3-12 Using the HP LaserJet Companion EN

Adjusting Copy and Scan Quality

The HP LaserJet Companion Settings utility allows you to control the

quality of the copied and scanned images, including documents copied

by the Direct Copy feature. Perform the following steps before scanning

an item to change the scan mode, brightness, contrast, resolution, and

width of the scanned image.

To change the HP LaserJet Companion Settings

1Click Settings on the PaperPort screen.

Tip If the Show Tips box is checked, you can see more information about

each button or selection when you hold the cursor over it.

2Select the Scan Mode. The window under your choices gives a brief

description of which types of documents are best suited for the mode

you have selected.

Note If you select Custom mode, Modify, you can change the resolution and

the bit depth to improve image quality. See the “Setting Custom

Resolution and Bit Depth” section later in this chapter for more

information.

3Drag the Page Width slider or click the arrows to set the width of the

page being scanned. This feature allows you to crop the page before

scanning to reduce extra white space.

4Drag the Sensitivity slider to adjust the scanner brightness and

contrast. A setting of four reproduces the document’s actual brightness

and contrast. A setting of zero makes the resulting scan darker and

muddier, and a setting of eight is lighter and sharper.

5Click More to select the length of paper in the printer. This feature tells

the printer when to feed the next sheet of paper.

6Click Apply to send the settings to the HP LaserJet Companion and

leave the window open.

- Or -

Click OK to send the settings to the HP LaserJet Companion, and close

the window.

Note Any settings you choose will remain in effect until you change them.

These settings will also be in effect for the Direct Copy feature.

3Using the

Companion

EN Using the HP LaserJet Companion 3-13

Setting Custom Resolution and Bit Depth

If you are using the Custom mode, you can select the resolution and bit

depth of the scan.

To set the resolution and bit depth

1Click Modify.

2Select the resolution you want.

•150 dots per inch (dpi)—Produces a smaller file size and faster scan.

•300 dpi—Produces a sharp, higher-quality image, and a large file.

3Select the Bit Depth.

•1 Bit (black and white) Thresholded—Best for text only or

black-and-white images.

•1 Bit (black and white) Ordered Dither—Best for text and images.

•1 Bit (black and white) Random Dither—Best for photos or images,

but without text.

•4 Bit Grayscale—Best for images only; produces 16 shades of gray.

•8 Bit Grayscale—Best for images only; produces 256 shades of gray.

3-14 Using the HP LaserJet Companion EN

4

Working in the PaperPort Software

General Features

The PaperPort software allows you to find, annotate, and organize

scanned items. You can also electronically link scanned documents to

other applications such as fax, electronic mail (e-mail), and word

processing applications. Unless you specify otherwise, the PaperPort

software is the default inbox for receiving scanned documents at your

computer.

Desktop View and Page View

The PaperPort software has two ways to view scanned material:

•Desktop View provides an overall view of the PaperPort items, shown as

thumbnails (icons representing scanned items). In the PaperPort

software, single-page scanned documents are referred to as items.

Multi-page scanned items are referred to as stacks.

•Page View is a close-up of one page at a time and allows you to read

and annotate the page.

EN Working in the PaperPort Software 4-1

ACommand Bar

BFolders

CLink Bar

DStatus Bar

To switch between Desktop View and Page View

•Click Desktop or Page on the Command Bar.

•From the View menu, choose Page View or Desktop View.

•In Desktop View, double-click an item to display that item in Page View.

Figure 4-1

4-2 Working in the PaperPort Software EN

The Command Bar

The buttons on the Command Bar provide quick access to various

commands on the menus. Some of the buttons are not available in both

views.

Icon Description Icon Description

Desktop—Switches from

Page View to Desktop View.

Available only in Page View.

Duplicate—Makes an

electronic copy of the

selected item. Available only

in Desktop View.

Page—Switches from

Desktop View to Page View.

Available only in Desktop

View.

Stack—Stacks selected

items into one stack.

Available only in Desktop

View.

Scan—Acquires an image

from the selected TWAIN

source.

Unstack—Unstacks the

pages of the selected stack.

Available only in Desktop

View.

Settings—Displays the

Scan Settings dialog box

where you can change the

HP LaserJet Companion’s

settings.

Unstack 1—Unstacks the

current page of the stack.

Available only in Desktop

View.

Find—Finds an item in the

Desktop View; finds

annotations in Page View.

Arrange—Rearranges the

items in Desktop View.

Browse—Shows a list of

items.

OLE Rtn— Switches to the

application you are using

with OLE. Available only

when using an OLE feature.

Rotate—Rotates the

selected item 90 degrees to

the right.

4Working in

PaperPort

EN Working in the PaperPort Software 4-3

Setting Preferences

You can customize the PaperPort software so it displays according to

your preferences.

To select preferences

1From the Edit menu, choose Preferences. The PaperPort Preferences

dialog box appears.

2Click the Desktop icon.

3Select the options you want. The options are explained in the following

table.

Option Description

Scan to Desktop As you scan items, they appear on the PaperPort

desktop view as thumbnails.

Scan to Page

View The scanned items first appear in Page View instead of

Desktop View.

Show Text with

Icons When this option is selected, the buttons on the

Command Bar have names on them. When this option is

cleared, the buttons will be smaller and will not have any

text on them.

Show Tool Tips Displays short descriptions of the Command Bar buttons

and Annotations.

Color Screen Select this option if your computer has a color monitor;

otherwise clear this option.

Maximize

Window at

Startup

Select this option if you want the PaperPort window to be

maximized (fill the computer screen) when the PaperPort

software starts.

Use Gray Dialog

Background Select this option to show PaperPort boxes with a gray

instead of a white background. The gray background

color appears the next time you restart Windows.

4Click OK to save the Desktop Preferences and exit the Preferences

dialog box.

4-4 Working in the PaperPort Software EN

Automatic Saving

Every item in the PaperPort software is automatically saved as soon as

you scan it. Any changes that you make to an item, such as adding a

note or giving an item a new title, are automatically saved as well.

If you want to delete items from the Desktop but save back-up copies or

save them in some other format, such as .BMP or .TIF, from the File

menu, choose Export. For details, see PaperPort Help.

Giving Titles to Items

The PaperPort software items can have titles of up to 30 characters

long, such as “Smithers Contract” or “Letter to Jones, Ltd.”

The title of an item appears in the following three places in the PaperPort

software:

•At the top of the item in Desktop View

•On the Document Navigator (under the Command Bar) in Page View

•On the Status Bar

To retitle an item in Desktop View

1Select the item. If you have not titled an item, the PaperPort software

automatically names the item “Untitled.”

2Click the title. An edit box appears around the title.

- Or -

From the File menu, choose Change Title. An edit box appears around

the title.

3Type the new title, and press [Enter]. The item will have the new title.

Displaying and Hiding Elements

Display or hide the Folders, Command Bar, Link Bar, Status Bar, or Tool

Palette by selecting each from the View menu. A check mark next to the

menu item indicates the tool bar or folders are visible.

Note Not all menu items are available in both views.

4Working in

PaperPort

EN Working in the PaperPort Software 4-5

Rotating or Flipping an Item

Rotate a page in 90-degree increments or flip it in 180 degree

increments to change the direction of an image on the page.

To rotate or flip an item

1Select the page you want to rotate, or display it in Page View.

2Do any one of the following:

•From the Page menu, choose Rotate Right or Rotate Left to rotate the

item 90 degrees.

•On the Command Bar, choose Rotate Right to rotate the item 90

degrees to the right.

•From the Page menu, choose Flip to rotate the item 180 degrees from

its current position.

Note Annotations and pages that have annotations cannot be rotated.To

temporarily remove the annotations and rotate the page, select the

annotations and, from the Edit menu, choose Cut. Then rotate the page.

If you choose Paste, the annotations will be restored but not rotated. For

additional information on exporting files, see PaperPort Help.

Deleting an Item

Deleting an item permanently removes it from your computer. If you want

to save an item, from the File menu choose Export before deleting the

item from the PaperPort software.

To delete an item

1Select the item in Desktop View, or display the item in Page View.

2Press [Delete].

- Or -

From the File menu, choose Delete Item.

- Or-

In Desktop View, choose Delete from the Edit menu.

3Click Yes to delete the item.

- Or -

If you have selected multiple items, click Yes to All to delete all items at

once.

4-6 Working in the PaperPort Software EN

Undoing an Action

To undo the last action you made in the PaperPort software, from the

Edit menu, choose Undo. For example, if you move a thumbnail on the

Desktop, choose Undo Move, and the thumbnail will move back to its

original location. Similarly, if you highlight a section of text on a page in

Page View, choose Undo Highlight to remove that highlighting.

When you undo an action, the Undo command changes to Redo.Redo

replaces anything you deleted with Undo.

To undo all annotations and other changes made to the item, in Page

View, choose Undo All Changes from the Edit menu.

4Working in

PaperPort

EN Working in the PaperPort Software 4-7

Working in Desktop View

Desktop View provides an overall view of PaperPort items and stacks.

Each item in Desktop View is shown as a thumbnail (an icon

representing a scanned item).

Selecting Items

Before performing an action on an item, such as moving it or printing it,

you must select the item. A red (or dark) line around an item indicates

that it is selected.

To select items in Desktop View

•To select a single item, click its thumbnail.

•To select multiple items, click each thumbnail while holding down [Shift]

or [Ctrl].

- Or -

Position the cursor, click the left mouse button, and drag a selection box

around the items you want to select. Release the mouse button to select

the items. Any item partially enclosed or touched by the selection box

will be selected.

•From the Edit menu, select all items by choosing Select All.

Tip To deselect items, reverse the above steps.

Editing Scanned Images

While PaperPort software gives you some editing capabilities, such as

cutting, pasting, and moving items, you will want to see “Editing

Scanned Images using OCR Links” in chapter 3 for instructions on

editing the actual document.

4-8 Working in the PaperPort Software EN

Moving and Arranging Items

If you would like to organize the items in Desktop View, you can either

move each thumbnail with the mouse or use the PaperPort software’s

Arrange feature.

To move an item, drag it to a new location in the Desktop View.

To arrange all of the items in Desktop View, from the Desktop menu

choose Arrange Desktop, or on the Command Bar, click Arrange.The

thumbnails are automatically arranged in rows on the screen.

If you want only to arrange certain items in Desktop View, select the

items you want to arrange. Then from the Desktop menu, choose

Arrange Selected Items. The selected items will be arranged in rows

after the unselected items.

Duplicating Items

Create a duplicate of a selected item in Desktop View in any of the

following ways:

•From the Desktop menu, choose Duplicate Item.

-or-

•On the Command Bar, click Duplicate.

-or-

•Press [Ctrl] while dragging the item to another location in Desktop View.

The pointer will have a plus (+) sign in it to indicate the selected item will

be duplicated.

4Working in

PaperPort

EN Working in the PaperPort Software 4-9

Working with Stacks

In the PaperPort software, a stack is an item with multiple pages. Use

the stack feature to organize multipage documents.

When you use the automatic document feeder to scan a document, the

document will appear as a multipage stack in Desktop View. When you

scan an item, each scanned page appears in Desktop View as a

one-page, untitled item.

To stack items using drag-and-drop

1In Desktop View, select the item to stack.

2Place the pointer on the selected item, and press and hold down the left

mouse button.

3Move the pointer onto the second (target) item so the target item

becomes highlighted, and release the mouse button.

The selected item is stacked on top of the target item. Repeat steps 1

through 3 to stack additional items.

Note You can add Summary Information about the stack after creating it.

Summary Information for individual pages that are then stacked is

retained only for the bottom page in the stack. For details, see PaperPort

Help.

To stack items using the Stack Selected Items

command or the Stack button

1In Desktop View, select the items you want to stack in the order that you

want them to be stacked. The first item selected will be on top.

2From the Desktop menu, choose Stack Selected Items.

- Or -

Click Stack on the Command Bar.

4-10 Working in the PaperPort Software EN

Navigating Within a Stack

To move between pages in a stack, select the stack and click the arrows

on the scroll bar (Page Navigator) below the stack. To move to a specific

page in a stack, click the middle of the Page Navigator scroll bar to bring

up the Go To Page dialog box or choose Go To Page from the Page

menu. Then enter the page number.

Unstacking Pages

Unstack pages to move pages to another stack, replace pages with new

ones, or delete pages from the stack without disturbing the rest of the

pages.

Note You do not need to unstack pages to add annotations. Double-click a

stack to display it in Page View, where you can see and annotate the

pages one page at a time.

To unstack a single page from a stack

1In Desktop View, select the stack.

2Use the Page Navigator to display the page you want to unstack.

3From the Desktop menu, choose Unstack Current Page.

- Or -

Click Unstack 1.

The PaperPort software unstacks the selected page and displays it as a

new, untitled item.

To unstack a whole stack

1In Desktop View, select the stack.

2From the Desktop menu, choose Unstack.

- Or -

Click Unstack on the Command Bar.

The PaperPort software unstacks the pages, and shows all of the pages

as selected, untitled items in Desktop View.

Note Any Summary Information for a stack is lost during the unstacking.

4Working in

PaperPort

EN Working in the PaperPort Software 4-11

Reordering Pages in a Stack

After creating a stack, you can reorder the pages.

To reorder the pages in a stack

1In Desktop View, select the stack.

2From the Desktop menu, choose Reorder. A dialog box displays the

current order of the pages in the stack. If the page you want to reorder is

not visible, use the horizontal scroll bar.

3Select the page you want to move.

4Drag the page to its new location. A vertical line shows the new location

of the page.

5Click OK to close the dialog box. The pages reorder automatically.

Inserting a Page in a Stack

Both the page you want to insert and the target stack must be displayed

in Desktop View.

To insert a page in an existing stack

1In Desktop View, select the target stack.

2Use the Page Navigator to move to the location where you want to insert

the new page.

Note The new page will be inserted on top of the current page.

3Select the page you want to insert and drag it onto the target stack. The

PaperPort software places the page at the new location.

Alternatively, you can drag a page onto the stack and reorder the pages

using Reorder. For more information on using the Reorder command,

see “Reordering Pages in a Stack” earlier in this section.

Tip You can insert a new page into a stack as a section separator. To create

a new, blank page in the PaperPort software, choose New Item from the

File menu. The PaperPort software displays a new untitled item. You can

then insert it into the stack.

4-12 Working in the PaperPort Software EN

To copy a page in a stack

1In Desktop View, select the stack.

2Use the Page Navigator to move the page you want to copy to the top of

the stack.

3From the Desktop menu, choose Duplicate Current Page. A duplicate

of the selected item appears as a new, untitled item in Desktop View.

Adding Summary Information to Items

You can add summary information to items to help you find them quickly.

Note If you’re going to combine items into a stack, add the summary

information

after

stacking the pages. If you add summary information to

individual items and then stack those items, the summary information

will be lost.

To add summary information to an item

1Select an item or display the item in Page View.

2From the File menu, choose Summary Info.

3Enter the summary information in the Summary Information dialog box.

The fields are described in the following table.

Field Description

Title The field will be blank if the item is “Untitled.” Changing the title

here also changes it in Desktop View.

Creator Type your name.

Keywords Words the PaperPort software uses to find items. Separate

keywords with a comma. During a search, tell the PaperPort

software which keywords to find, and the PaperPort software finds

items with keywords that match any that you specify.

Comments Add any additional information about the items. The PaperPort

software can also use these comments to search for and find items.

4Click OK. Summary information is attached to the item and will appear in

the Summary Information dialog box.

4Working in

PaperPort

EN Working in the PaperPort Software 4-13

Working in Page View

Page View displays an item one page at a time and allows you to read

and add annotations to a page. Use the Navigators to display other

pages of a stack, see other items, or enlarge the image.

AZoom Navigator—Click the “minus” and “plus” magnifying glasses to

reduce or enlarge the image. Click Actual to return the image to its

actual size. The scale of the image is shown on the right side of the

Status Bar.

BPage Navigator—Click the arrows to scroll between pages in the stack.

Click between the arrows to activate the Go To Page feature.

CDocument Navigator—Click the arrows to scroll among the items in the

PaperPort software. Click between the arrows to see a list of the items in

the PaperPort software.

DAnnotation Tool Bar—Use these tools to add notes, highlight areas, or

cut and paste selections. For more information on using the Annotation

Tools, see chapter 4, “Annotating Scanned Items.”

EStatus Bar—Use to view information about the current item: the title, the

dots per inch at which the item was scanned (resolution), whether the

image is color or black and white, and the percentage of enlargement or

reduction of the page.

Figure 4-2

4-14 Working in the PaperPort Software EN

Changing the Display Size of an Item

Use the Zoom Navigator or Zoom commands from the View menu to

zoom in and display the details of a page, or zoom out and make the

page smaller on the screen while in Page View. The page magnification

is shown in the status bar in Page View. Use any of the following

methods to change the display size:

•From the View menu, choose Zoom In or Zoom Out.

•Click the plus (+) or minus (-) magnifying glass on the Zoom Navigator.

•From the View menu, choose Actual Size or click Actual Size on the

Zoom Navigator to view the page at its actual size (100%).

•From the View menu, choose Fit to Window to enlarge or reduce an

item to fit the entire item into the Page View window.

Panning an Item

Panning an item is a quick way to scroll through an item in Page View

when the entire item is not visible on the screen.

To pan an item

1Display the item in Page View.

2Click Pan on the Annotation Tool Bar.

3Place the pointer on the item. The pointer changes to a hand.

4Press the mouse button and drag up, down, right, or left. The area of the

page you are viewing changes as you drag the pointer.

The Pan tool remains active until you deselect it or view a different item.

Inverting an Image

This feature allows you to change an item from black-on-white to

white-on-black.

To invert an image

1Display the item in Page View.

2Choose Invert from the Page menu. The image is reversed from

black-on-white to white-on-black. Gray shades are reversed as well.

Repeat these steps to change the image back to its original appearance.

4Working in

PaperPort

EN Working in the PaperPort Software 4-15

The PaperPort Viewer

You can share PaperPort items, including contracts, budgets, reports,

and letters, with others who do not own PaperPort software. With

PaperPort Viewer, others can view and print PaperPort items.

Obtaining Copies of the PaperPort Viewer

PaperPort Viewers are available for free on CompuServe and on the

Internet. Users can log on to CompuServe and retrieve the PaperPort

Viewer file. To download the files, type GoPaperPort in the Office

Automation Forum. The PaperPort Viewer is available on the Internet at

URL http://www.visioneer.com.

4-16 Working in the PaperPort Software EN

5

Troubleshooting and Maintenance

Check Here First

Before proceeding, check the items listed below. If you cannot resolve a

problem, contact HP FIRST for assistance. Phone numbers are listed on

the support pages at the front of this manual.

•Is the power supply connected to the HP LaserJet Companion and

plugged into an electrical outlet?

•Is the HP LaserJet 6L Printer plugged into an electrical outlet?

•Did you try unplugging the HP LaserJet Printer and Companion from the

electrical outlet, then plugging them back in?

•Is the interface cable from the HP LaserJet Companion to the computer

connected?

•Is the parallel cable from the HP LaserJet Companion to the printer

connected?

•Are you using an IEEE-1284 compliant parallel cable? (“IEEE-1284” will

be stamped on the cable.)

•Are you having problems with installation? (If so, check the section on

solving installation problems.)

•Are the Printer and the Companion free of paper jams? (If not, see their

respective sections on clearing paper jams later in this chapter.)

•Are the Front Panel indicator lights on your printer indicating a problem?

(If so, check the section on Printer Messages later in this chapter.)

•Are there any messages displayed on your computer? (If so, check the

section on error messages later in this chapter.)

•Are you experiencing poor print quality? (If so, see the section on

Solving Print Quality problems.)

•Are you unable to scan? (If so, see the section titled “HP LaserJet

Companion Operation Problems.”)

For more information on setup and installation, see chapter one. If you

have questions that you do not find the answers to in this chapter, see

the HP service and support information in appendix B, “Warranty and

Support Information.”

Caution The HP LaserJet Companion is not compatible with hardware security

keys installed on the parallel port. These security keys are typically used

with high-end design and architectural applications.

EN Troubleshooting and Maintenance 5-1

HP LaserJet 6L Printer Operation

Problems

Printing a Self-Test Page

A self-test page can be useful in identifying your printer’s configuration

and to ensure that your printer is working properly.

To print a self-test page

1Make sure that the Ready light is on and all other lights are off. If

necessary, wake up the printer by briefly pressing and releasing the

Front Panel button.

2Now briefly press and release the Front Panel button again. The Data

light comes on and the Ready light blinks. Please wait for a self-test

page to print.

If the self-test page does not print, try the following:

1Ensure that paper is loaded in the printer.

2Check the printer’s Front Panel Indicator lights to determine the status of

your printer. Then, refer to “Printer Messages” later in this chapter.

3Contact Customer Support for assistance (refer to the support pages at

the front of this manual for support options).

5-2 Troubleshooting and Maintenance EN

Clearing Paper Jams from Your Printer

Occasionally, paper can become jammed

while printing. The following list shows

some possible causes:

•The paper was loaded improperly.

•The Paper Path Lever was adjusted

while a job was printing.

•The Printer Door was opened while a

job was printing.

•The paper being used does not meet

HP’s specifications.

•The paper being used was smaller

than 76.2 x 127 mm (3 x 5 inches).

To clear a paper jam

Caution

Do not touch the black sponge roller

inside your printer. Touching it may

reduce the print quality on your media.

1Open the Printer Door and remove

the toner cartridge. Be sure to protect

the toner cartridge from light while

you work on the printer.

2Press the Paper Release Lever.

3If your paper jam is in the printer’s

input area, reach inside the printer

and carefully pull the sheet toward

you.

4If your paper jam is in the printer’s

output area, grasp the sheet and

carefully pull it upward.

5After removing all sheets and

fragments of paper, replace the toner

cartridge and close the Printer Door.

The printer should return to a Ready state

as soon as you reload the paper.

5Troubleshooting

EN Troubleshooting and Maintenance 5-3

Paper Will Not Feed into the Printer

If the print media does not feed into your

printer, briefly press and release the Front

Panel button. The printer will again

attempt to feed the media. If this is

unsuccessful, try the following procedure:

1Remove the print media from the

Paper Input Bin, realign the media,

and reload it into the printer.

Note

Be sure to center print media with the

paper guides. Also, verify that the guides

are not adjusted too tightly or too loosely

against the media.

2Open the Printer Door.

3Remove the toner cartridge, making

sure you protect it from light, and

check for a paper jam.

4Replace the toner cartridge and close

the door.

The printer will automatically resume

printing.

5-4 Troubleshooting and Maintenance EN

Printer Messages

If you are having problems with your printer, check the Front Panel

Indicator lights. Determine their status, then use the following table to

help pinpoint and solve printer problems.

Symptom Possible Cause Recommended Action

The printer isn’t

responding after “print” is

selected in the software.

The printer may be paused. Resume printing from the status window or Print Manager.

The printer may be in Manual

Feed mode (Data light

blinking).

Press and release the Front Panel button or the Status

Window Resume button.

The parallel cable between

the printer and the

Companion is not connected

properly.

Disconnect and reconnect the parallel cable between the

printer and the Companion.

The parallel cable is defective. If possible, attach your cable to another system and print

a job that you know works.You may also try using a

different parallel cable (IEEE-1284).

The wrong printer was

selected in your software. Check your software’s printer selection menu to see if you

selected the HP LaserJet 6L printer.

The software for your printer

is not configured for the

correct printer port.

Check your software’s printer selection menu to make

sure it is accessing the correct printer port.

If your computer has more than one parallel port, make

sure the parallel cable is connected to the correct one.

The power cord is not

connected to the printer or

the power source is not active.

Check the power cord connection and the power source.

Try a different outlet.

The printer is malfunctioning. If all the lights are on, the printer may be signaling a

hardware error. See “All the printer’s lights are on” on the

following page.

The Error (top) light

stays on.

The printer is out of print

media. Add paper or other print media.

The printer door is open. Close the door securely.

The toner cartridge is not

installed completely. Open the door, reinstall the toner cartridge, then close the

door securely.

Paper is jammed in the

printer. See “Clearing Paper Jams” earlier in this chapter.

The Error (top) light is

blinking.

The page is too complex for

the printer’s memory

capacity, or the printer may

not be able to create the

image fast enough to keep

pace with the printing

process.

Briefly press and release the Front Panel button to

resume printing. Some data loss may occur.

See your printer driver Help for suggestions regarding

printer memory usage.

Change your page to make it less complex by reducing

resolution to 300 dpi, or add optional printer memory (see

chapter 1).

Both the Data (middle) light

and the Ready (bottom)

light are on steadily (not

blinking).

Unprinted data is in the

printer. (Your software did not

send an “end of job” or “form

feed” command.)

Briefly press and release the Front Panel button to print

the rest of the data.

The Data (middle) light is

blinking.

The printer is in Manual Feed

mode. Make sure the correct paper is loaded into the printer.

Briefly press and release the Front Panel button to

resume printing.

5Troubleshooting

EN Troubleshooting and Maintenance 5-5

Symptom Possible Cause Recommended Action

All the printer’s lights are

off and the printer does not

respond after attempts to

wake it up.

The printer is unplugged from

the power source.

The printer has

malfunctioned.

Check the power cord connections and power source. Try

a different outlet.

Refer to the support pages on the inside front cover for

support options.

All the printer’s lights are

on.

The printer has a hardware

error. Disconnect the printer from the power source for 10

seconds, then reconnect it. If the lights remain on,

disconnect the printer from its power source again, this

time reconnecting after a 15-minute wait. If all three lights

come back on again, contact your HP authorized service

representative.

If you have added a memory card to your printer, remove

it and check the indicator lights. See chapter 1 for

installing and removing printer memory cards (DRAM).

All Front Panel lights

remain on when printing

from the spreadsheet

software.

The printer driver settings

may need to be adjusted. In your printer driver settings, select the Print Quality tab,

then select Manual Settings. Click Settings, then

choose HPGL/2 under the Graphics mode (PCL driver

only).

All three printer lights are

flashing simultaneously.

An incompatible memory

card has been installed. Remove the incompatible memory card and replace it

with a 1-, 2-, 4-, or 8-MB, 70ns or faster (such as 50ns)

memory card. See chapter 1 for information on installing

memory cards (DRAM).

The printer is feeding

multiple sheets or jams

frequently.

Paper guides are not

adjusted properly. Remove the paper from the Paper Input Bin or the

Single-Sheet Input Slot. Tap the sides of the paper stack

together, then reinsert the stack. Or reinsert the single

sheet into the slot. Slide the paper guides against the

sides of the stack in the Paper Input Bin or against the

single sheet in the Single-Sheet Input Slot to center the

paper. Make sure the guides are not adjusted too tightly.

The Paper Input Bin is too full. Remove some of the sheets. The Paper Input Bin can

hold up to 100 sheets of 75g/m2(20-pound) bond weight

paper (less for heavier paper) or up to 10 envelopes (no

more than 7 envelopes for areas with climates having

high humidity).

More than one sheet was

added into the Single-Sheet

Input Slot.

Add only one sheet at a time into the Single-Sheet Input

Slot. If printing more than one sheet of the same type of

media, use the Paper Input Bin.

The paper was poorly cut by

the manufacturer and is

sticking together.

“Break” the ream of paper by curving it into an

upside-down u-shape; this may effectively decrease

multi-feeds. You may also try turning the paper around to

feed the opposite end first.

The paper does not meet

HP’s specifications for print

media.

Order HP’s paper specification guide. To order, see

appendix A, “Accessories and Supplies Information.”

The output capacity was

exceeded in the Paper Output

Bin or Front Output Slot.

Do not allow more than 100 sheets of 75g/m2(20-pound)

bond weight paper (less for heavier paper) to fill the

Paper Output Bin. Do not allow more than one

transparency or 20 sheets of other media to stack up in

front of the Front Output Slot.

Printer is printing too

slowly (PCL driver only). The page may be too

complex for the printer’s

memory capacity.

In your printer software, select the Print Quality tab, then

select Manual Settings. Click Settings, then choose

HPGL/2 under the Graphics mode.

Select 300 DPI under the Print Quality tab in your printer

software.

Window message reads:

“Out of memory, unable to

print” (Host-based only).

The page may be too

complex for the printer’s

memory capacity.

Run HPWPRS.EXE in the directory C:\windows. Then,

reboot.

5-6 Troubleshooting and Maintenance EN

Symptom Possible Cause Recommended Action

Printer is not responding;

the system is locked up. The page is too complex for

the printer’s memory capacity. Free up disk space on your computer or defragment the

drive.

Enable “Print Manager in Windows 3.1x systems” on your

PC.

Run fewer software programs at the same time on your

PC.

Do not perform I/O or processor-intensive tasks on your

PC while printing (e.g., sending a fax or playing a video).

Window message reads:

“No Toner or Door Open.” The toner cartridge is not

installed completely.

The printer door is open.

On the all the toner cartridge, then close the door

securely.

Close the door securely.

Reset the printer by unplugging the power cord and then

plugging it back into the electrical outlet.

5Troubleshooting

EN Troubleshooting and Maintenance 5-7

HP LaserJet Companion Operation

Problems

Scanner Will Not Scan

If the HP LaserJet Companion is unable to scan, try the following:

•Ensure that the interface cable that was shipped with your HP LaserJet

Companion is connected to your computer’s parallel port and to the To

PC connector on the HP LaserJet Companion.

•Unplug the HP LaserJet Companion’s power supply from the surge

protector and then plug it back in. You should hear a brief hum when

you first plug it in. The HP LaserJet Companion does not have a power

button or power indicator light; it is ready to scan when the power is

connected.

•Ensure the parallel port is configured correctly. The parallel port mode is

stored in your computer’s CMOS memory and is accessible through the

computer’s Setup program. This program, which allows you to change

your computer’s CMOS settings, is activated on most computers by

pressing a key such as [F2],[F8],or[Delete] when your computer is

first powering on, but before Windows starts. As your computer is

powering on, watch the screen for a message that gives the correct key

to press to start the program. The message will likely read Press

<Key> for Setup. Once the program is running, locate the section

listing the mode of your computer’s parallel port and make sure it is set

to bidirectional, ECP, Enhanced, or PS/2. The parallel port should not be

set to EPP, AT, or Standard. You can usually change the settings by

scrolling using the [+] or [–] keys, arrow keys, or function keys.

Note If you have problems locating or changing the setting, please refer to

your computer’s documentation on changing CMOS settings or to the

Guide to Changing the Parallel Port Mode in Setup

included with your

HP LaserJet Companion.

•The HP LaserJet Companion requires a bidirectional or ECP compliant

parallel port to communicate properly with your computer. Older

computers may not have this type of port. If you have another parallel

port on your computer, try attaching the interface cable to that port. You

can also purchase a bidirectional or ECP compliant port and install it on

your computer.

5-8 Troubleshooting and Maintenance EN

•If you still encounter communication problems after verifying that the

parallel port is configured for bidirectional communication, there might

be a conflict with other software your computer. Because the HP

LaserJet Companion shares the parallel port with printers and other

devices, software that uses these devices must occasionally release the

parallel port to allow other programs to use the port. If a program that

uses the parallel port does not release it, then the HP LaserJet

Companion software will be unable to communicate with the HP

LaserJet Companion. Printer drivers and printer status monitors are

automatically loaded by Windows at startup, and are often the cause of

such conflicts. The README.TXT, which shipped with the HP LaserJet

Companion, contains a list of software known to cause conflicts. For

instructions on disabling conflicting software, see the HP LaserJet

Companion README.TXT file located in the PaperPort Program group.

Scanner Stops in the Middle of Scanning

The maximum scannable page length is 30 inches (76.2 cm). If the page

is longer, scanning will stop at 30 inches (76.2 cm). Do not try to pull the

page out because you may damage the HP LaserJet Companion. Press

[To[PC] to restart, and the rest of the page will be on a second page in

the PaperPort software.

If you start or restart your computer while trying to make a direct copy,

the scan will be interrupted. Reset the HP LaserJet Companion by first

pressing [Form[Feed] on your printer. Then clear the paper jam as

described in “Clearing Paper Jams from the HP LaserJet Companion” on

the next page. Once the paper jam is cleared, you can, rescan the item.

5Troubleshooting

EN Troubleshooting and Maintenance 5-9

Clearing Paper Jams from the HP LaserJet

Companion

The HP LaserJet Companion will not

automatically stop when a page

misfeeds or jams.

To remove paper

1Press [To[PC] or [To[Printer] during

a scan to stop the scan. If scanning

more than one page, remove any

additional pages from the paper

tray.

2Pull forward on the release levers

and pull the cover forward.

3With the cover open, push up and

hold the paper-jam release lever on

the back of the HP LaserJet

Companion while pulling the

document out.

4Release the paper release lever. It

will automatically reset.

5Close the front cover, making sure

that both release levers latch.

5-10 Troubleshooting and Maintenance EN

Companion Error Messages

When a problem occurs, an error message may be displayed on your

computer. This section explains what to do if you see one of these

messages.

Symptom Category Recommended Action

An unsuccessful application exit has left

Windows in an unstable state. You should

restart Windows.

General This can occur if your computer “hangs” or “crashes” while

the PaperPort software is running, or if some other error

occurs. Try restarting Windows. Although you can continue

to work in Windows, you will not be able to scan or start the

PaperPort software again until you restart Windows.

COMMUNICATION PROBLEM

Error Code: XXX General The software has failed to communicate with the HP

LaserJet Companion. Repeat the software action that

generated the message. If the message occurs again,

unplug the HP LaserJet Companion from its power source

and plug it back in. If the message reoccurs, your

computer’s CMOS may not be configured for bidirectional

parallel port communication. For more information on

configuring your CMOS, see the “HP LaserJet Companion

Operation Problems” section earlier in this chapter or the

Guide to Changing the Parallel Port Mode in Setup

included

with your HP LaserJet Companion.

Not enough disk space. Memory The PaperPort software requires at least 8 MB of available

disk space to be installed. After you select the PaperPort

software and data directories, the installation program

checks that your computer has enough available disk

space. If you need more disk space, try deleting

unnecessary files or archiving older data to floppy disks or

some other medium.

One or more pixels could not be gain

corrected. The remaining pixels were

calibrated. You will likely see vertical

streaks in scanned images.

General The recalibration detected a non-correctable dark line. This

could be caused by using lined paper for recalibration, or a

contaminant may be obstructing the scanning element. Be

sure to use clean white paper for recalibration. For cleaning

instructions, see “Cleaning the HP LaserJet Companion”

earlier in this chapter.

PaperPort cannot arrange your Desktop

because system resources are low. Please

close one or more applications and try

again.

Desktop Quit any other applications that are running. If there are any

items in your Startup program group, remove them, restart

Windows, and try again. Note that some applications do not

release all the memory or resources that they use even

when you exit them. Restarting Windows with no

applications in your Startup group can give you maximum

memory and resources.

PaperPort cannot create a calibration file.

Your disk may be full or read-only. General Make sure that your hard disk is not full. The calibration file

requires up to 100K of hard disk space. (Note that you

should have at least 1 MB of free hard disk space to use

the PaperPort software.) In addition, check that you have

read/write access to the drive containing the PaperPort

program directory.

PaperPort cannot paste because the

clipboard image is larger than the current

page.

General The image that you have cut or copied to the Clipboard is

larger than the item on which you are trying to paste. Try

copying a smaller image to the Clipboard. If you have a

large image to paste, divide it into sections and copy and

paste each section in turn. When pasting to a PaperPort

item, the PaperPort software enables you to position the

paste precisely before committing it.

PaperPort cannot read page <N> of the file

<file name> because the page is damaged. Disk and File An item or a page in a stack can be damaged if your

computer is shut down while the PaperPort software is

running or if the PaperPort software is shut down in any

way other than by a normal exit. Attempt to repair this file by

running MAXFIX.EXE. Follow the instructions on the

screen.

5Troubleshooting

EN Troubleshooting and Maintenance 5-11

Symptom Category Recommended Action

PaperPort is out of available system

memory. Please close some other

application(s) and select Retry to proceed,

or select Cancel to close PaperPort.

There is not enough available memory to

complete this operation. Please see

PaperPort Help or the Troubleshooting

section of your User’s Guide.

Memory These errors can be caused by low memory, insufficient

system resources, or too few file handles. You should have

at least 8 MB of available memory and 50% of your system

resources. Note that your computer should have 8 MB of

physical RAM (not virtual memory) to use the OCR link.

To make more memory, resources, or file handles available,

try the following:

PaperPort cannot receive printed pages.

System memory may be low. Try exiting

from other applications.

•Create a permanent swap file in the Virtual Memory

section of the 386 Enhanced Control Panel. Use the size

suggested in the dialog box. Make sure you have at least

20 MB of available space on the selected drive.

•Quit any other applications that are running. If there are

any items in your Startup program group, remove them

and restart Windows.

•If you are using a computer with less than 6 MB of

physical memory, limit the SmartDrive cache for Windows

to 256K or 128K. To do this, edit your AUTOEXEC.BAT

file. Change the second number in the line

DEVICE=CKSMARTDRV.EXE to 256 or 128.

•Before Windows starts, check the amount of memory

available by typing MEM at the DOS prompt. The largest

executable program size should be at least 450K. If it

isn’t, see your DOS and Windows documentation for

information about optimizing memory.

•Try increasing by 20 the line FILES= in your

CONFIG.SYS file to increase the number of file handles.

Restart your computer.

PaperPort cannot use the file <file name>

because it is damaged. Disk and File An item or a page in a stack can be damaged if your

computer is shut down while the PaperPort software is

running or if the PaperPort software is shut down in any

way other than by a normal exit. Attempt to repair this file by

running MAXFIX.EXE. Follow the instructions on the

screen.

PaperPort cannot use the link <link name>

because it is either damaged or

incompatible with the current software

version.

Link Try reinstalling the linked application. If the problem

persists, contact HP to see if an update is available for the

link.

PaperPort has detected that the support

file MAXLINK.DLL has been overwritten by

a recently installed link. Please install

PaperPort again to install the correct

MAXLINK.DLL.

Link If you install a supported linked application that has an

older version of MAXLINK.DLL, it may overwrite the newer

version in the PaperPort directory. Reinstall the PaperPort

software and the correct version of this file will be properly

installed.

PaperPort is busy and cannot be closed

right now. Please wait until the current

operation has finished, or close all

PaperPort dialog boxes and try again.

General The PaperPort software is busy processing. Wait one or

more minutes, and then try quitting the PaperPort software

again.

PaperPort is currently busy and cannot

accept the printed item. Please close any

open PaperPort dialog boxes before trying

again.

General Close any open PaperPort software dialog boxes and try

again.

PaperPort is currently busy and cannot

complete this operation. Please close any

open PaperPort dialog boxes before trying

again.

General Close any open PaperPort software dialog boxes and try

again.

Please specify the name of your Fax

software before using the Fax link. Link You must select the fax software driver by choosing

Preferences from the Edit menu, and under Category,

select the Fax or generic fax icon.

5-12 Troubleshooting and Maintenance EN

Symptom Category Recommended Action

The Desktop file is either damaged or

missing. PaperPort will continue with a new

Desktop.

Desktop The desktop file contains information you need for

accessing the items on the Desktop. If this file is damaged,

you may be able to fix it with the MAXFIX utility. Run

MAXFIX.EXE and then follow the instructions on the screen.

The desktop file can be damaged if your computer is shut

down while the PaperPort software is running or if the

PaperPort software is shut down in any way other than by a

normal exit.If the PaperPort software can restore the

desktop file, it will continue normally. Otherwise, see the

support pages at the front of this manual for support

options.

The image data being unpacked is

damaged. General If you get this message while scanning, try scanning the

item again. If you get this message while importing a file,

the file may be damaged or there may be a disk error. You

can run a disk diagnostic utility to investigate this or run

MAXFIX.EXE. Follow the instructions on the screen.

The calibration of exposure time failed. The HP LaserJet Companion has failed a critical step in the

recalibration process. Repeat the recalibration process. See

“Recalibrating the HP LaserJet Companion” later in this

chapter. If the message occurs again, the HP LaserJet

Companion has failed and requires repair or replacement.

See appendix B, “Warranty and Support Information.”

The system is too busy to accept a page

from your scanner. Please scan this page

again.

General Your computer was busy doing something else, so the HP

LaserJet Companion could not communicate with the

PaperPort software. In most cases, scanning again will

succeed. If not, quit other applications and try scanning

again.

This item contains one or more

annotations that cannot be displayed by

this version of PaperPort.

General The item contains one or more annotations created by a

later version of the PaperPort software than the one you are

using. You can view all the annotations by upgrading your

version of the PaperPort software. To upgrade, contact HP

Customer Support (see appendix B).

Too many files were found. Please enter a

different starting directory or file name and

try the search again.

General The PaperPort software found more files than it can display.

Enter a different search criteria that will limit the search to a

smaller number of files.

Your OCR software was not able to

process the selected pages. Link This error can be caused by a low-memory condition or a

problem with the OCR software. For more information about

making more memory available, see the memory

messages in this chapter.

5Troubleshooting

EN Troubleshooting and Maintenance 5-13

HP LaserJet 6L Printer and

Companion Installation Problems

If you are having installation problems, check the following table. Also,

you can refer to online help by selecting Help on your menu bar.

Symptom Recommended Action

Window message during

installation reads: “File in Use.”

Quit all software.

Remove all software from the Startup group and then restart

Windows. Reinstall the printer drivers.

Cannot install the printer drivers. Try the Alternative Installation as described in chapter 1.

Bidirectional communication

between printer and computer has

not been established during

installation.

The cable is not bidirectional. Use only a high-quality IEEE-1284

compliant parallel cable.

The cable is loose, or not directly connected.

In Windows 3.1x, open the Control Panel and Printers. Select

HP LaserJet 6L and click Connect. Be sure that the correct

port has been selected and that “Fast Printing Direct to Port” is

check.

Note: If any of the above apply, choose skip and continue

installation.

Your computer cannot read the

installation disks.

Check for the proper floppy drive (e.g., A: or B:).

Check the disks for damage.

Copy disks to the hard drive; then install from your hard drive.

Windows fails to restart. If Windows fails to restart when you choose Restart Windows

at the end of the installation, the installation has not been

successful and the PaperPort software will not work. This

includes cases in which the system “hangs” or “freezes” or exits

to DOS. Reboot your computer, and then try running the

installation program again. If the problem occurs again, quit

Windows. At the DOS prompt, change to the Windows System

directory by typing CD C:\WINDOWS, and press [Enter].Type

PPUPDATE, and press [Enter]. This completes the installation.

Note: The PaperPort software does not support Windows NT,

OS/2, or Windows running under OS/2 (Win-OS/2).

During installation, you get the

message “HP LaserJet 6L printer

has not been found.”

Check the power cord connections and power source.

Make sure you are using a high-quality IEEE-1284 compliant

parallel cable.

If, after checking these items, you still see the

“HP LaserJet 6L printer has not been found” message, click

Continue to proceed with the PCL driver installation.

If the installation could not be successfully completed, see the

Alternative Installation instructions in chapter 1.

5-14 Troubleshooting and Maintenance EN

Solving HP LaserJet 6L Print Quality

Problems

Use the following table to help pinpoint and solve print quality problems.

Symptom Possible Cause Recommended Action

Print is faded or

you notice a

block of

vertically aligned

white streaks.

The toner cartridge may be getting low

on toner.

The paper you are using may not meet

HP’s paper specifications (for example, it

may be too moist or too rough).

Toner density setting may need to be

adjusted.

EconoMode may be on.

See chapter 2, “Managing HP LaserJet

Toner Cartridges.”

Order HP’s paper specification guide

listed in “Accessories and Supplies

Information” in appendix B.

Adjust the setting through your software

or printer driver.

Turn EconoMode off through your

software or printer driver.

Stains or

smudges appear

as small, round,

black dots on the

front or back of a

page. Sometimes

inconsistent

stains appear.

The paper you are using may not meet

HP’s paper specifications (for example, it

may be too moist or too rough).

You may be printing on the wrong side of

the paper.

The printer may need cleaning.

The toner cartridge may be damaged.

Order HP’s paper specification guide

listed in “Accessories and Supplies

Information” in appendix A.

Remove the paper from the Paper Input

Bin and turn it over. (The wrapper on

many reams of paper has an arrow

indicating the print side.)

See “Cleaning Your Printer” in this

chapter.

Replace it if maintenance procedures do

not improve print quality. See chapter 2,

“Managing HP LaserJet Toner

Cartridges.”

Vertically-aligned

black streaks or

smears appear

on successive

pages.

The toner cartridge may be damaged.

The printer may need cleaning.

Replace it if maintenance procedures do

not improve print quality. See chapter 2,

“Managing HP LaserJet Toner

Cartridges.”

See “Cleaning Your Printer” in this

chapter.

5Troubleshooting

EN Troubleshooting and Maintenance 5-15

Symptom Possible Cause Recommended Action

Horizontally

aligned black

streaks or

smears appear.

The toner cartridge may not be installed

properly.

The toner cartridge may be defective and

need replacing.

Printer may need repair.

Remove the cartridge and reinsert it. See

chapter 1, “Installing the HP LaserJet

Toner Cartridge” for installation

information.

The toner cartridge may still be under

warranty. See “HP LaserJet Toner

Cartridge Warranty” in appendix B.

See the support pages at the front of this

manual for support options.

Light character

shadows or

repetitive marks

appear on the

page.

The printer may need cleaning.

If you are using transparencies, they may

not meet HP’s specifications.

The paper’s texture may be too coarse.

The toner cartridge may be damaged,

causing a repetitive black flaw on every

printout.

The toner cartridge’s photosensitive

drum may have been overexposed to

bright light, causing repetitive defects

(usually a fuzzy black area).

See “Cleaning Your Printer” in this chapter.

For ordering information, see

“Accessories and Supplies Information”

in appendix B.

Try changing to a paper with a smoother

finish.

Replace the toner cartridge. See

“Accessories and Supplies Information”

in appendix B.

Replace the toner cartridge. See

“Accessories and Supplies Information”

in appendix B.

Vertical white

stripes appear

on the page.

The printer’s internal mirror is

contaminated.

Contact an authorized HP service

representative to replace the printer’s

internal mirror. See the support pages at

the front of this manual for support

options.

Character voids

appear (white

areas within the

parts of

characters that

should be solid

black).

If you are using transparencies, they may

not meet HP’s specifications.

You may be printing on the wrong

surface of the paper.

The paper may not meet HP’s

specifications.

HP’s LaserJet transparencies are

designed to minimize character voids.

For ordering information, see

“Accessories and Supplies Information”

in appendix B.

Remove the paper and turn it around.

(The wrapper on many reams of paper

has an arrow indicating the print side.)

Order HP’s paper specification guide

listed in “Accessories and Supplies

Information” in appendix B.

5-16 Troubleshooting and Maintenance EN

Symptom Possible Cause Recommended Action

Background

scatter appears

on a printed

page.

Background scatter results from bits of

toner distributed on the front or back of a

printed page. Background scatter often is

isolated to a specific area of the page.

Change the paper type, weight, or

surface finish. To order HP’s paper

specification guide, see “Accessories

and Supplies Information” in appendix B.

If background scatter occurs on an

envelope, try moving the text to an area

with no seams. Printing on seams can

cause this problem.

If this problem occurs on the back of a

printed page, it may be caused by spilled

toner inside the printer. See “Cleaning

Your Printer” in this chapter.

The page is

completely black.

The toner cartridge may not be installed

properly.

The toner cartridge may be defective and

need replacing.

The printer may need to be repaired if

the problem continues after replacing the

toner cartridge.

Remove the cartridge and reinstall it. See

“Installing the HP LaserJet Toner

Cartridge” in chapter 1.

The toner cartridge may still be under

warranty. See “HP LaserJet Toner

Cartridge Warranty” in appendix B.

See the support pages at the front of this

manual for support options.

Characters are

only partially

printed (also

referred to as

dropouts).

A single sheet of paper may be defective.

The print density may need adjusting.

The moisture content of the paper may

be inconsistent or the paper may have

moist or wet spots on the surface.

The paper may have been damaged by

inconsistent manufacturing processes.

Try reprinting the job.

Adjust the print density through your

software or printer driver.

Use paper from a fresh ream or a

different source. To order HP’s paper

specification guide, see “Accessories

and Supplies Information” in appendix B.

Try using paper from a different source.

To order HP’s paper specification guide,

see “Accessories and Supplies

Information” in appendix B.

5Troubleshooting

EN Troubleshooting and Maintenance 5-17

Symptom Possible Cause Recommended Action

The bottom of

the page is blank

or part of a

graphic’s image

is cut off.

Your page may be too complex for the

standard printer memory.

Set the resolution to 300 dpi through

your software or printer driver.

You may need to install additional

memory. See chapter 1, “Installing

Memory Cards (DRAM).”

Check your printer driver’s online help for

suggestions that are specific to your

driver’s settings.

Pages are

coming out of

the printer curled

or wrinkled.

Paper is curled or wrinkled when using

the Paper Output Bin.

Paper may not be stored properly.

Use the Front Output Slot by pushing the

Paper Path Lever to the lower position.

This provides the straightest paper path.

See “Selecting the Output Paper Path” in

chapter 2.

Use the Paper Input Support located

behind the Paper Input Bin. See “Loading

the Paper into the Printer” in chapter 1.

Whenever possible, store paper in its

sealed ream at room temperature.

Blank Page

(Occasional)

Page length and margins are not set

correctly for the paper size.

Some sharing devices or networks may

generate a blank page as a separator

(contact your Network Administrator).

Your printer may be feeding two or more

sheets of paper at a time because the

paper is difficult to separate.

Your software application may be

sending an extra page-eject command.

If you are printing on small paper and

your page is blank, try printing on larger

paper to see where the image is printing.

Adjust the margins accordingly.

If you are on a network, try connecting

the printer directly to the computer.

Remove the paper from the Paper Input

Bin and align the edges of the paper.

“Break” the ream of paper by curving it

into an upside-down u-shape; this may

effectively decrease multi-feeds. You may

also try turning the paper around to feed

the opposite end first.

Check your software’s printing

configuration information. If you are using

a word-processing program, check for a

natural page break and a forced page

break that are close to each other.

5-18 Troubleshooting and Maintenance EN

Symptom Possible Cause Recommended Action

Blank Pages

(All Pages)

The toner cartridge may be improperly

installed.

The toner cartridge may be completely

out of toner.

The printer may need to be serviced.

Make sure you removed the entire length

of the sealing tape from the toner

cartridge before you installed it. See

“Installing the HP LaserJet Toner

Cartridge” in chapter 1.

Replace the toner cartridge. See

“Accessories and Supplies Information”

in appendix B.

Try printing a self-test page as described

earlier in this chapter. If the page is still

blank, the printer may need service. See

the support pages at the front of this

manual for support options.

Print is

misaligned on

the page

(Skewed pages).

The Paper Input Bin may be too full.

The paper guides may not be adjusted

properly.

The paper’s weight or surface finish may

not meet HP’s specifications.

Try removing some of the paper.

Be sure to center the paper with the

paper guides. Also, verify that the guides

are not adjusted too tightly or too loosely

against the paper.

To order HP’s paper specification guide,

see “Accessories and Supplies

Information" in appendix B.

5Troubleshooting

EN Troubleshooting and Maintenance 5-19

Solving Scanned Image Problems

Symptom Recommended Action

Scanned images are too light or too

dark.

Adjust the brightness sensitivity in the PaperPort software

settings. See “Adjusting Copy and Scan Quality” in chapter 3.

Scanned images have unwanted

lines through them.

Recalibrate the HP LaserJet Companion to improve the image

quality. For more information on recalibrating the HP LaserJet

Companion, see “Recalibrating the HP LaserJet Companion”

later in this chapter. If this does not eliminate unwanted lines,

there may be ink, glue, corrective fluid, or some other substance

on the HP LaserJet Companion’s image sensor. For more

information on cleaning the HP LaserJet Companion, see

“Cleaning the HP LaserJet Companion” later in this chapter.

Scanned text is not clear. Perform the following steps to clear up the text:

1. Adjust the image brightness in the PaperPort software

Settings.

2. Make sure that the scan mode is set to Letter.

3. Recalibrate the HP LaserJet Companion. For information on

recalibrating the HP LaserJet Companion, see the

“Recalibrating the HP LaserJet Companion” section in this

chapter.

Printing Problems with Scanned Items:

Direct copies will not print. If you try to make a direct copy and the printer is out of paper,

has a paper jam, or has some other condition that has sent the

printer offline, then the scan will continue when you clear this

condition.

If you try to make a direct copy and the printer’s Front Panel

lights are off, press the Front Panel button to wake up the

printer, then press [To[Printer] to resume the scan. If you press

[To[Printer] and the printer is not connected to the HP LaserJet

Companion, press [To[PC] to send the scan to the computer.

If direct copies still do not print, reset the HP LaserJet

Companion by disconnecting and reconnecting the power

supply. If the problem persists, refer to the customer service

information in appendix B, “Warranty and Support Information.”

Images are reduced in size. If necessary, the PaperPort software automatically reduces the

size of the image to fit it on the page. For example, if you scan

an 8.5 by 11 inches (21.6 by 27.9 cm) page, then the image in

PaperPort software will be 8.5 by 11 inches (21.6 by 27.9 cm)

from edge to edge. However, most printers cannot print right up

to the edge of the paper.

Images will not print. The HP LaserJet Companion does not support network printers

for direct copies. To make copies using the Direct Copy feature,

the printer must be connected directly to the HP LaserJet

Companion.

Make sure that the HP LaserJet 6L printer and the HP LaserJet

Companion are plugged into a power strip outlet, and that the

outlet is receiving power.

5-20 Troubleshooting and Maintenance EN

Symptom Recommended Action

Paper in the printer is large enough

to print the scanned item, but the

image is printed on two pages.

The HP LaserJet Companion has a default of Letter (8.5 by 11

inches, 21.6 by 27.9 cm) or A4 size (210 x 297 mm) paper.

Perform the following steps to change the default paper size:

1. Click Settings in the PaperPort software.

2. Click More.

3. Select the size that matches the size of paper in your printer.

5Troubleshooting

EN Troubleshooting and Maintenance 5-21

Recalibrating the HP LaserJet

Companion

Recalibrating the HP LaserJet Companion fine-tunes the amount of

black and white that will appear on the scanned image. Your HP LaserJet

Companion was calibrated at the factory. However, you may need to

recalibrate the HP LaserJet Companion if you noticed that the item

scanned to the computer printed with black or white lines running

through it.

To recalibrate the HP LaserJet Companion

1Clean the HP LaserJet Companion before recalibrating (see “Cleaning

the HP LaserJet Companion” later in this chapter).

2Click Settings on the PaperPort desktop tool bar.

3Click More.

4Click Calibrate. A message asks you to insert the paper and begin

recalibrating the HP LaserJet Companion.

5Tear out one of the perforated pages in the back of this manual and

insert the perforated edge of the page into the HP LaserJet Companion.

Tip If you no longer have the perforated sheets in the back of the manual,

you can cut a sheet of blank, white paper to 8.6 inches (21.8 cm) by at

least 6 inches (15.2 cm).

6Click OK. The HP LaserJet Companion will pull the page through

automatically, and recalibration will be complete.

5-22 Troubleshooting and Maintenance EN

Solving HP LaserJet Companion Links

Problems

Symptom Recommended Action

Links in the PaperPort

software do not appear

(Application link does

not appear on the

PaperPort desktop).

If the link is to an e-mail application, see the “Missing E-mail Links” section

later in this table. If the link is to another type of application, go to appendix A

to verify that the application is supported by the PaperPort software. If the

application is supported, see the HP support information at the front of this

manual to contact customer support.

Fax link does not work. In the PaperPort Preferences dialog box, click the Fax category and make

sure that the correct fax driver is selected. With the correct fax driver selected,

the fax software will start when you drop an item onto the Fax Link icon. If the

fax software still does not start, try reinstalling it.

Items lose their

formatting or have

strange formatting

codes in them.

You must configure the word-processor links. Specify the correct output word

processor by choosing Preferences from the Edit menu and then selecting

the word-processing icon under Category.

A high percentage of

incorrect characters

appears in an item that

was converted with the

OCR link.

The accuracy of the OCR link depends on the quality, size, and structure of

the original document and on the quality of the scan itself. To obtain the best

possible results when using the OCR link, choose a scan setting specific to

text and follow these guidelines:

•Process only pages that have crisp, clear text. Letters that have gaps, that

“bleed” along their edges, or that touch other letters will not work well with the

OCR link. Note that underlining and text that is close to non-text items, such

as graphics, will also degrade OCR results.

•Process only pages that contain 9-point text or larger.

•Adjust the OCR, Fax Text mode and adjust the sensitivity setting to get the

densest, clearest letters without any “bleeding” along their edges. See

“Adjusting Copy and Scan Quality” in chapter 3.

•Straighten pages either by rescanning the pages or by using the Straighten

Page command.

•Scan images in 300 dpi rather than 150 dpi.

Missing E-mail Links

Lotus Notes link icon

does not appear.

The link to Lotus Notes requires the file NOTES.EXE. The path to this file

must be typed in the LOTUS.INI file. To make sure that the Lotus Notes icon

appears, follow these steps:

1. Check that the file LOTUS.INI exists in your Windows directory. (If not, skip

steps 2 and 3.)

2. Check this file for the line Notes=<path>.

3. Check this path for the NOTES.EXE file. If either is missing, try reinstalling

your Notes client.

4. Check your WIN.INI file for the [Mail] section. Make sure that there is a

key entry of SMI=1.

In some cases, Lotus Notes may be configured so that the PaperPort

software cannot find the files SM1.DLL or NOTES.EXE. In MAXOPTS.INI (in

the c:\PAPRPORT directory), add the following line in the section [Lotus

Notes Mail Link] specifying the path to NOTES.EXE:

AppFile=c:\NOTES\NOTE.EXE

5Troubleshooting

EN Troubleshooting and Maintenance 5-23

Symptom Recommended Action

Lotus cc:Mail link icon

does not appear.

Contact your e-mail system administrator. The link to Lotus cc:Mail requires a

Lotus cc:Mail file called VIM (Virtual Interface for Messaging).

NOTE: VIM files were not shipped with Lotus cc:Mail versions prior to 2.0, but

they can be downloaded from the cc:Mail forum on CompuServe and from the

Lotus cc:Mail bulletin board service (BBS).

•If the VIM files are installed but the cc:Mail link still does not appear, check

your WIN.INI file for the line SMI=1 in the section [Mail] and the entry

Program Path=<path> in the section [cc:Mail].

•Check this directory for the presence of these VIM files: CCEDIT.DLL,

CCUTIL.DLL, VIM.DLL, SMI.DLL, CCSMI.DLL, CHARSET.DLL,

COMDLG.DLL, MAILENG.DLL, MEMAN.DLL, CDVIM.DLL, VERINFO, and

README.TXT.

If any of these files are missing, cc: Mail has not been properly installed in this

directory. Try reinstalling it.

Microsoft Mail link icon

does not appear.

The Microsoft Mail link requires the file MAPI.DLL. Check the following items

to verify this file is in the correct place:

•Make sure that the path to this file, which is usually C:\MSMail, is included in

the path statement in your AUTOEXEC.BAT file.

•The WIN.INI file must include the line MAPI=1 in the [Mail] section.

Note:Installing Novell GroupWise will overwrite MAPI.DLL, making Microsoft

Mail unavailable.

WordPerfect Office link

icon does not appear.

1. Make sure that the file WPC.INI in your Windows directory contains the line

WPOF=<path>\ofwin.exe (where <path> represents the location of

OFWIN.EXE) in the [AppServer] section.

2. Make sure that the file WIN.EXE is in the specified path. If it is not, check

with your network or system administrator.

Note: If Novell GroupWise has been installed, the WordPerfect Office link will

disappear. Novell GroupWise is an upgrade to the WordPerfect Office.

Da Vinci eMAIL link

icon does not appear.

1. From the Edit menu, choose Preferences. The PaperPort Preferences

dialog box appears.

2. Click the Da Vinci icon in the Category area.

3. Type the path for the Da Vinci EMAINWIN.EXE file.

4. Run Da Vinci eMAIL at least once on your computer before running the

PaperPort software so the link icon appears.

5-24 Troubleshooting and Maintenance EN

Solving HP LaserJet Companion

Import and Export File Problems

“Import Fax for WinFax PRO 4.0” does not appear

in the File menu.

Check your WIN.INI file for the line Fax Path=<path> under the

section[winfax], and then check this path for the file STATUS.FTM. If

either is missing, try reinstalling WinFax PRO.

Exported files expand in size when opened in a

paint program.

Many paint programs ignore the dpi resolution information in BMP, PCX,

and TIF files. These programs assume that the resolution of the file is the

same as the current screen resolution. Because these files actually

contain more information than the screen can display, they grow in size.

The following are some possible solutions:

Instead of using the Export command, you can open the item in Page

View, copy the information, and then paste it into the program you want

to use or into a new file in a paint program. You can also open the file in

a graphic’s program that accurately reads the dpi resolution contained in

the file.

Unable to import a file.

Check whether the file you want to import is saved in an appropriate

format, such as BMP, PCX, or TIF. If it is none of these formats, select

the file type you want and try importing the file again.

You can also try opening the file in a paint program and saving it as a

BMP file under a new file name. Open the new file in the PaperPort

software.

5Troubleshooting

EN Troubleshooting and Maintenance 5-25

Solving Hard-to-Resolve Problems

The following instructions will help you troubleshoot Windows printing

problems using DOS.

Note Before troubleshooting from DOS, make sure your printer can print a

self-test page. (See “Printing a Self-Test Page” earlier in this chapter.)

To establish basic communication to the printer, follow the steps below:

1Exit Windows 3.1

x. If in Windows 95, choose Start, Shut Down, and

Restart the computer in MS-DOS® mode, respectively.

2At the command prompt (for example, c:\), type: Dir>PRN and press

ENTER. This sends a directory of your hard drive to your printer.

3See the chart below for recommended solutions.

Printer Status Response Solution(s)

Both the Data light and

the Ready light are on

steadily (not blinking).

Command prompt (c:\)

returned.

Press the Front Panel button.

You will receive a printout of your hard drive’s

directory.

Communication verified; return to Windows.

Data light comes on;

Ready light flashes.

Command prompt (c:\)

returned.

No action is needed. Communication has been

verified; return to Windows.

Printer is not

responding.

Flashing cursor;

command prompt (c:\)

not returned; keyboard

locked up.

Verify that the Ready light is on.

Hold down CTRL, then press and release Break

to free the keyboard.

Disconnect, then reconnect the parallel cable at

both ends.

Reboot your computer.

Ensure a direct connection to the printer.

Trying using a different parallel cable

(IEEE-1284), parallel port, or both.

Printer is not

responding.

DOS message: “Write

Fault error writing device

PRN.”

Verify that the Ready light is on.

Specify the port name when sending directory

(for example, LPT1).

Verify that the power cord and the parallel cable

are plugged into the proper ports.

Disconnect, then reconnect the parallel cable at

both ends.

Ensure a direct connection to the printer.

Trying using a different parallel cable

(IEEE-1284), parallel port, or both.

5-26 Troubleshooting and Maintenance EN

Printer Status Response Solution(s)

Printer is not

responding.

Command prompt (c:\)

returned.

Disconnect, then reconnect the parallel cable at

both ends.

Ensure a direct connection to the printer.

Hold down CTRL, then press and release Break

to free the keyboard.

Trying using a different parallel cable

(IEEE-1284), parallel port, or both.

Data light comes on;

Ready light flashes.

Printed text is not

legible, or random

characters are

occurring on the page.

Command prompt (c:\)

returned.

Disconnect, then reconnect the parallel cable at

both ends.

Ensure a direct connection to the printer.

Trying using a different parallel cable

(IEEE-1284), parallel port, or both.

Data light comes on;

Ready light flashes.

Only one line of text

prints or all text is on

one line.

Command prompt (c:\)

returned.

Disconnect, then reconnect the parallel cable at

both ends.

Ensure a direct connection to the printer.

Trying using a different parallel cable

(IEEE-1284), parallel port, or both.

Text files print. Graphic

files do not print or

print garbage.

No error messages.

All appears ok.

Disconnect, then reconnect the parallel cable at

both ends.

Ensure a direct connection to the printer.

If copying a graphic file, type the following

command at the command prompt:

copy filename LPT1

where

filename

is the name of the graphic file.

(Be sure to leave a space before and after the file

name.)

Try using a different parallel cable (IEEE-1284),

parallel port, or both.

5Troubleshooting

EN Troubleshooting and Maintenance 5-27

Maintenance

To prevent excessive wear and preserve

print quality, keep your printer and

scanner free of excessive dust and debris.

Cleaning Your HP LaserJet

6L Printer

Note

If you notice excessive amounts of toner

inside your printer, your toner cartridge

may be defective. It is recommended that

you use HP LaserJet toner cartridges to

insure high quality printing and to reduce

incidents of excessive toner in your printer.

WARNING!

Before cleaning the printer, disconnect it

from the power source.

Caution

Using ammonia-based cleaners on or

around the printer can cause damage to

the printer. Also, do not touch the black

sponge roller inside the printer. By doing

so, you can reduce the print quality of

your media.

To clean the printer

1Clean the outside of the printer with a

slightly damp cloth (use only water).

2Clean the inside of the printer with a

dry, lint-free cloth. Remove all dust,

spilled toner, and particles of paper.

Note

If toner gets on your clothing, wipe it off

with a dry cloth and wash clothing in cold

water. Hot water sets toner into the fabric.

5-28 Troubleshooting and Maintenance EN

Cleaning Your HP LaserJet

Companion

You might need to clean the HP LaserJet

Companion after scanning approximately

ten pages of newsprint, if the ink on an

item can be smudged with your hand, or

if you scan items that have excessive

amounts of dirt or dust on them.

To clean the roller and image

sensor

1Pull forward on the release levers and

open the cover.

2Dip a cotton swab in rubbing alcohol

(pH7 or neutral pH) or glass cleaner.

3Press either [To[Printer] or [To[PC] on

the HP LaserJet Companion to rotate

the roller, and wipe the white roller

with the cotton swab.

4Spray glass cleaner on a new cotton

swab and clean the glass on the

image sensor.

Caution

Do not spray cleaner or any other liquid

directly on or into the HP LaserJet

Companion as this will damage the HP

LaserJet Companion. Whenever cleaning,

direct spray away from the open part of

the HP LaserJet Companion.

5Troubleshooting

EN Troubleshooting and Maintenance 5-29

5-30 Troubleshooting and Maintenance EN

A

Specifications

HP LaserJet 6L Printer Specifications

Environmental Specifications

Operating Environment (Printer plugged into an AC outlet):

Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 º F)

Humidity: 20%-80% (no condensation)

Storage Environment (Printer unplugged from the AC outlet):

Temperature: 0 ºC to 40 ºC (32 ºF to 104 ºF)

Humidity: 10%-80% (no condensation)

Noise Level During printing: 5.5 Bels Sound Power Level (per ISO 9296)

During Standby and SleepMode: silent

Electrical Specifications

Power Requirements 100-120 v (+/-10%), 50/60 Hz (+/- 2); 127 v NOM, 6C

220 v (+/-10%), 50/60 Hz (+/- 2 Hz)

240 v (+/-10%), 50 Hz (+/- 2 Hz)

Power Consumption During printing: 120 W (average)

During standby or SleepMode: 5 W

Minimum Recommended Circuit Capacity 4.5 A @ 115 V, 2.0 A @ 230 V

Physical Specifications

Dimensions:

Width

Depth

Storage Height

Operating Height (Letter Height)

335.2 mm (13.2 in)

312.4 mm (12.3 in)

228.6 mm (9.0 in)

370.8 mm (14.6 in)

Weight (Cartridge Installed) 7.0 kg (15.5 lb)

Print speed 6 pages per minute

Paper Input Bin capacity Holds up to 100 sheets of regular weight paper or up to 10 envelopes

Paper Output Bin capacity Holds up to 100 sheets

Front Output Slot capacity Stack 1 transparency or up to 20 sheets of other media in front of the Front

Output Slot

Minimum paper size 76.2 x 127 mm (3 x 5 in)

Maximum paper size 215.9 x 355.6 mm (8.5 x 14 in)

Base memory 2 MB of ROM and 1 MB of RAM

Upgradable Memory Expansion One slot available for a 1-, 2-, 4-, or 8-MB, 70ns or faster, 5 V JEIDA card

Print Resolution 600 dots per inch (dpi)

Duty Cycle 6000 single-sided pages per month

EN Specifications A-1

HP LaserJet Companion Hardware

Specifications

Output

Scanning Resolution 300 dpi

Item Sizes

Maximum 8.5 x 30 inches (21.6 x 76.2 cm)

Minimum 2 x 3.5 inches (5.1 x 8.9 cm)

HP LaserJet Companion Dimensions

Height 5.87 inches (14.9 cm) closed

7.13 inches (19.0 cm) paper tray open

13.19 inches (33.6 cm) paper tray open and

paper supports extended

Width 3.62 inches (9.2 cm) closed

4.09 inches (10.4 cm) paper tray open

6.26 inches (15.9 cm) paper tray open and

paper supports extended

Length 12.44 inches (31.6 cm)

Weight 3.31 pounds (1.5 kg)

Environment

Scanning / Standby 50 to 104° F (10 to 40 C)

15% to 80% RH

Storage 32 to 140° F (0 to 60 C)

10% to 90% RH

Power Supply

Available AC Adapter Inputs 120-127V (+6% / -10%), 60Hz (±2Hz)

220V (+6% / -10%), 50/60Hz (±2Hz)

230V (+6% / -10%), 50/60Hz (±2Hz)

240V (+6% / -10%), 50/60Hz (±2Hz)

AC Adapter Output 18Vdc, 730 mA

Operating Power 21 watts

Standby Power 4 watts

A-2 Specifications EN

PaperPort Software Specifications

Input

HP LaserJet Companion

Printer Accessory

Optical resolution 300 dpi

Scanning modes OCR, Fax text: 300 dots per inch (dpi), 1 bit per

pixel (bpp), thresholded

Fax drawing: 300 dpi, 1 bpp, dithered

Business Card: 300 dpi, 4 bpp

Sketch (line art): 150 dpi, 4 bpp

Edit image: 150 dpi, 8 bpp

Custom: 150 or 300 dpi; 1 bpp thresholded, 1 bpp

ordered dithered, 1 bpp random dithered, 4 bpp, or

8 bpp

Print to the PaperPort Desktop Up to 300 dpi x 300 dpi

Imported Images Up to 2400 dpi x 2400 dpi

Output

Supported printers LaserJet 4-, 5-, or 6- series printers

Supported export/import

formats

PaperPort for Windows, TIFF (multiple formats),

multi-page PCX, DCX, GIF, BMP, and JPEG

Supported third-party

applications (and minimum

supported version levels)

Adobe Photoshop 2.5 and 3.0, Caere FaxMaster,

Caere Omni Page Direct, Caere OmniPage LITE,

Caere OmniPage Limited Edition, Caere OmniPage

Pro, CompuServe Mail, Corel PhotoPaint, DaVinci

eMAIL, Delrina WinFax, ExpressFax, FaxAbility,

FaxMaster, Fax Sender, FaxWorks, Intel FaxAbility,

Intel Proshare, KidPix, Lotus AmiPro, Lotus 1-2-3,

Lotus cc:Mail, MS Word, MS Write, Netscape

Navigator, Novell GroupWise, Novell Quatro Pro,

PC Paintbrush, Phoenix Eclipse FAX, Proshare, Trio

Datafax, UltraFax, WordPerfect, WordPerfect Office,

WordStar, Zsoft

Maximums

Number of pages per stack 2,500

Number of annotations per

page

300

Length of item name 30 characters

Length of a scan page 30 inches (76.2 cm)

ASpecifications

EN Specifications A-3

HP LaserJet Companion Printer

Accessory Product Safety

Specifications

The product meets the following specifications:

UL 1950, Third Edition

CAN/CSA C22.2 No. 950-95

IEC 950:1991 +A1:1992 + A2:1993 + A3:1994

CENELEC EN 60950:1992 + Am1:1992 + Am2:1993 + Am3:1994

EMKO-TSE (74-SEC) 207/94

IEC 825-1:1996 (Class 1 LED)

CENELEC EN 60825-1:1994 (Class 1 LED)

NOM-019-SCFI-1993

A-4 Specifications EN

HP LaserJet 6L Printer Environmental

Product Stewardship

Hewlett-Packard has created the Environmental Product Stewardship

program on a corporate-wide level to ensure that HP products conform

to national and worldwide environmental standards.

Protecting the Environment

Hewlett-Packard Company is committed to providing quality products in

an environmentally-sound manner. This HP LaserJet printer has been

designed with several attributes to minimize impacts on our environment.

This HP LaserJet printer design eliminates:

•Ozone production

This HP LaserJet printer does not use high-voltage corona wires in the

electrophotographic process. Instead, it uses charging rollers in the

toner cartridge and in the print engine. Therefore, this printer does not

generate appreciable ozone gas (O3).

•CFC usage

Ozone-depleting chemicals (Chloroflorocarbons, for example) have been

eliminated from the manufacturing sites of this printer. CFCs are not

used in the manufacturing of the packaging.

This HP LaserJet printer design reduces:

•Energy consumption

Energy usage drops from an average of 120W during printing to as little

as 5W while in Standby/Sleep mode. Not only does this save natural

resources, but it also saves money without affecting the high

performance of this printer. This product qualifies for the United States

Environmental Protection Agency’s ENERGY STAR Program. ENERGY

STAR is a voluntary program established to encourage the development

of energy-efficient office products.

As an ENERGY STAR partner, Hewlett-Packard Company has

determined that this product meets ENERGY STAR Guidelines for

energy efficiency.

ASpecifications

EN Specifications A-5

•Toner consumption

EconoMode uses about 50% less toner thereby extending the life of the

toner cartridge.

•Paper use

This printer allows manual duplexing (two-sided printing) and this

reduces paper usage and the resulting demands on natural resources.

•Transportation fuel consumption and emissions

HP LaserJet printers are shipped from manufacturing sites to distribution

centers in bulk packs. Because more printers can fit on each pallet, fuel

consumption and emissions are reduced.

HP LaserJet Printer: Worldwide Recycling

•Plastics

Major plastic parts have markings which enhance the ability to identify

and recycle the materials at the end of the printer’s life.

•Manuals

The manuals are printed on recycled paper using vegetable-based inks

without added heavy metals. Therefore, the manuals are recyclable.

•Paper

This printer is suited for the use of recycled papers that meet the HP

LaserJet Printer Family Paper Specification Guide. See Appendix A for

part numbers and ordering information.

HP LaserJet Printer: U.S.A. Recycling

•Toner cartridges

Each HP LaserJet Toner Cartridge box sold in the U.S. contains

instructions and a shipping label for returning the cartridge to HP for

recycling. HP pays the postage.

•Printer and parts

HP’s Hardware Recycling Organization will take back this printer and

other HP products when you have no further use for them. HP disposes

of these products in an environmentally-sound manner. Many of the

functional parts are recovered, tested, and reused as fully warranted

service parts (used parts are not used in new product manufacturing).

The remainder of the product parts are recycled if possible. Call (800)

535-7933 for this service

A-6 Specifications EN

Laser Safety Statement

The Center for Devices and Radiological Health (CDRH) of the U.S.

Food and Drug Administration has implemented regulations for laser

products manufactured since August 1, 1976. Compliance is mandatory

for products marketed in the United States. This printer is certified as a

“Class 1" laser product under the U.S. Department of Health and Human

Services (DHHS) Radiation Performance Standard according to the

Radiation Control for Health and Safety Act of 1968. Since radiation

emitted inside this printer is completely confined within protective

housings and external covers, the laser beam cannot escape during any

phase of normal user operation.

WARNING! Use of controls or adjustments or performance of procedures other than

those specified in this manual may result in hazardous radiation

exposure.

ASpecifications

EN Specifications A-7

Declaration of Conformity: HP LaserJet 6L

Printer

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company

Manufacturer’s Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP LaserJet 6L printer; Laser Printer

Model Number: C3990A

Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3

IEC 825-1:1993/EN 60825:1994 Class 1 (Laser/LED)

EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B1

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992- 4 kV CD, 8 kV AD

IEC 801-3:1984 / prEN 55024-3:1991- 3 V/m

IEC 801-4:1988 / prEN 55024-4:1992- 0.5 kV Signal Lines

1.0 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3.3:1995

FCC Title 47 CFR, Part 15 Class B2/ ECES-003, Issue 2/VCCI-21

AS/NZS 3548:1992/CISPR 22:1993 Class B1

Supplementary Information:

The product herewith complies with the requirements of the following Directives

and carries the CE-marking accordingly.

- the EMC Directive 89/336/EEC

- the Low Voltage Directive 73/23/EEC

1The product was tested in a typical configuration with Hewlett-Packard Personal

Computer Systems.

2This Device complies with Part 15 of the FCC rules. Operation is subject to the

following conditions: (1) this device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation. December 1, 1996

For Compliance Information ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph

Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,

Department HQ-TRE/Standards Europe, Herrenberger Strasse 130, D-71034

Boblingen (FAX: 49-7031-14-6429)

USA Contact: Product Relations Manager, Hewlett-Packard Company, P.O. Box 15, MS 160,

Boise ID 83707-0015 (Phone: 208-396-6000)

A-8 Specifications EN

Declaration of Conformity: HP LaserJet

Companion Printer Accessory

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company

Manufacturer’s Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product

Product Name: HP LaserJet Companion Printer Accessory

Model Number: C3989A

Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3

IEC 825-1 / EN 60825-1 (Class 1 LED)

EMC: CISPR-22:1993 / EN 55022:1994 class B

EN 50082-1:1992

IEC 801-2:1991 / prEN55024-2:1992- 3 kV CD, 8kV AD

IEC 801-3:1984 / prEN55024-3:1991- 3 V/m

IEC 801-1:1988 / prEN55024-4:1992- 1 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995

IEC 1000-3-3:1994 / EN61000-3.3:1995

FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 2

AS / NZS 3548:1992 / CISPR 22:1993 Class B

Supplementary Information:

The product herewith complies with the requirements of the following Directives

and carries the CE-marking accordingly:

- the EMC Directive 89/336/EEC (inclusive 93/68/EEC)

- the Low Voltage Directives 73/23/EEC

The product was tested in a typical configuration with Hewlett-Packard Personal

Computer and Test Systems.

For Compliance Information ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph

Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh,

Department HQ-TRE/Standards Europe, Herrenberger Strasse 130, D-71034

Boblingen (FAX: +49-7031-14-3143)

USA Contact: Product Relations Manager, Hewlett-Packard Company, P.O. Box 15 Mail Stop

160, Boise ID 83707-0015 (Phone: 208-396-6000)

ASpecifications

EN Specifications A-9

A-10 Specifications EN

B

Warranty and Support Information

HP Limited 1-Year Warranty Statement

1HP warrants to you, the end-user customer, that HP hardware,

accessories and supplies, will be free from defects in materials and

workmanship after the date of purchase, for the period specified above.

If HP receives notice of such defects during the warranty period, HP will,

at its option, either repair or replace products which prove to be

defective.

2HP warrants to you that HP software will not fail to execute its

programming instructions after the date of purchase, for the period

specified above, due to defects in material and workmanship when

properly installed and used. If HP receives notice of such defects during

the warranty period, HP will replace software media which does not

execute its programming instructions due to such defects.

3HP does not warrant that the operation of HP products will be

uninterrupted or error free. HP products may contain remanufactured

parts equivalent to new in performance or may have been subject to

incidental use. If HP is unable, within a reasonable time, to repair or

replace any product to a condition as warranted, you will be entitled to a

refund of the purchase price upon prompt return of the product.

4Warranty does not apply to defects resulting from (a) improper or

inadequate maintenance or calibration, (b) software, interfacing, parts or

supplies not supplied by HP, (c) unauthorized modification or misuse, (d)

operation outside of the published environmental specifications for the

product, or (e) improper site preparation or maintenance.

5ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF

THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or

provinces do not allow limitations on the duration of an implied warranty,

so the above limitation or exclusion might not apply to you. This warranty

gives you specific legal rights and you might also have other rights that

vary from state to state, province to province, or country to country.

6THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE

AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN

NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR

DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING

LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN

CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not

allow the exclusion or limitation of incidental or consequential damages,

so the above limitation or exclusion may not apply to you.

EN Warranty and Support Information B-1

Hardware Service during the Warranty

Period

If your hardware should fail during the warranty period, HP offers the

following support options:

•Express Exchange (available in the U.S. and Canada only): HP

provides a printer (remanufactured to like new condition) to you on the

next working day.

•HP Authorized Service Provider: You can return your printer to a local

authorized service dealer.

•HP Repair Services: You can return your printer to an HP repair office.

When sending equipment, we recommend insuring the equipment for

shipment. Also include a copy of your proof of purchase.

Caution Shipping damage as a result of inadequate packaging is the customer’s

responsibility. Use the original packing materials whenever possible.

For technical support assistance regarding your printer within the

one-year warranty period, see the support pages at the front of this

manual.

Hardware Service after the Warranty Period

If your hardware fails after the warranty period, contact an authorized

Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard

Repair Center. If you have a Hewlett-Packard Maintenance Agreement,

request service under your agreement.

HP LaserJet Toner Cartridge Warranty

HP LaserJet toner cartridges are warranted to be free from defects in

materials and workmanship until the HP toner is depleted. You know

your HP toner is depleted when you begin to see faded or light type on

your printed page.

The warranty, extended for the life of the cartridge, covers any defects or

malfunctions in your new Hewlett-Packard toner cartridge. HP will, at

HP’s option, either replace products which prove to be defective or

refund your purchase price.

In the event the cartridge proves to be defective, attach a printout

sample illustrating what the defective cartridge is printing and return to

the place of purchase.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE

FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT,

PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM

ANY BREACH OF THIS WARRANTY OR OTHERWISE.

B-2 Warranty and Support Information EN

Accessories and Supplies Information

The following table lists items that are available from HP Direct Ordering

and through your local authorized HP dealer.

•For most items, call HP Direct Ordering at (800) 538-8787 (U.S.). To

order HP LaserJet paper, call (800) 471-4701.

•To find a dealer near you (or if your dealer is temporarily out of stock),

call the HP Customer Information Center (800) 752-0900.

•For ordering information outside of the U.S., see “Worldwide Sales and

Service Offices” in this appendix.

Option Part Number

HP LaserJet

Printer Family Paper

Specification Guide 5002-1801

HP LaserJet toner

cartridge C3906A

C3906F (Asia only)

HP LaserJet parallel

printer cable (IEEE-1284)

Two meter A to B:

Three meter A to B: C2950A

C2951A

1 MB Memory Upgrade

2 MB Memory Upgrade

4 MB Memory Upgrade

C3939A HP Jeida Memory Card

C3938A HP Jeida Memory Card

C3148A HP Jeida Memory Card

Transparencies

Letter

A4 C2934A

C2936A

Labels 92296A - H/J/K Various Sizes

HP MultiPurpose Paper

HP LaserJet Paper HPM 1120 - High bright, 20 lb., 8.5 x 11 inch

HPJ 1124 - Extra bright, 24 lb., 8.5 x 11 inch

BWarranty and

Support

EN Warranty and Support Information B-3

HP Software License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH

BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate written

agreement with HP.

License Grant. HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing,

executing or displaying the Software. You may not modify the Software or disable any licensing or control features

of the Software. If the Software is licensed for “concurrent use”, you may not allow more than the maximum

number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title

or ownership in the Software and is not a sale of any rights in the Software. HP’s third party suppliers may protect

their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when

copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright

notices in the original Software on all copies or adaptations. You may not copy the Software onto any bulletin board

or similar system.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s prior written

consent is obtained. In some jurisdictions, HP’s consent may not be required for disassembly or decompilation.

Upon request, you will provide HP with reasonably detailed information regarding any disassembly or

decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the

Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must

deliver the Software, including any copies and related documentation, to the transferee. The transferee must

accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms.

Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged

portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any

applicable laws or regulations.

U.S. Government Restricted Rights. The Software and documentation have been developed entirely at private

expense and are provided as “Commercial Computer Software” or “restricted computer software.” They are

delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS

252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101

(a), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency

regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and

Documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product.

B-4 Warranty and Support Information EN

Worldwide Sales and Service Offices

Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service

Offices and through dealers. There are more than 240 Hewlett-Packard Sales and Service Offices

worldwide.

Argentina:

Hewlett-Packard Argentina

Montañeses 2140/50/60

1428 Buenos Aires

Phone: (54 1) 787-7100

Fax: (54 1) 787-7213

Australia:

Hewlett-Packard Australia Ltd.

31-41 Joseph Street

Blackburn, VIC 3130

Phone: (61 3) 272-2895

Fax: (61) 3/898-7831

Hardware Repair Center and Extended

Warranty Support: 131047

Customer Information Center: 131347

Before calling an HP Sales and

Service office, be sure to contact

the appropriate Customer Support

Center number listed in the front of

your manual.

Austria:

Hewlett-Packard GmbH

PO Box 72

Lieblgasse 1

A-1222 Wien

Phone: (43) 1-25 000-0

Fax: (43) 1-25 000-444

Belgium:

Hewlett-Packard Belgium SANV

Boulevard de la Woluwe

100 Woluwedal

B-1200 Bruxelles

Phone: (32 2) 761-31-11

Fax: (32 2) 763-06-13

Canada:

Hewlett-Packard (Canada) Ltd.

17500 Trans Canada Highway

South Service Road

Kirkland, Québec H9J 2X8

Phone: (514) 697-4232

Fax: (514) 697-6941

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, Ontario L4W 5G1

Phone: (905) 206-4725

Fax: (905) 206-4739

Brazil:

Edisa Hewlett-Packard SA

Av. Do Contorno, 6321

12° andar

30110-110—Belo Horizonte—MG

Phone: (55 31) 221-8845

Fax: (55 31) 221-8836

China:

China Hewlett-Packard Co. Ltd.

Level 5, West Wing Office

China World Trade Center

No. 1, Jian Guo Men Wai Avenue

Beijing 100004

Phone: (86 1) 505-3888, ext. 5450

Fax: (86 1) 505-1033

Hardware Repair Center and

Extended Warranty Support:

(8610) 6262-5666 ext. 6101/2

6261-4167

Czech Republic:

Hewlett-Packard S.R.O.

Novodvorská 82

CZ-14200 Praha 4

Phone: (42 2) 613 07 111

Fax: (42 2) 47 17 611

Denmark:

Hewlett-Packard A/S

Kongevejen 25

DK-3460 Birkerød

Phone: (45 45) 99 10 00

Fax: (45 42) 81 58 10

Far East Region:

Hewlett-Packard Asia Pacific Ltd.

17-21/F Shell Tower, Times Square

1 Matheson Street, Causeway Bay

HongKong SAR

Phone: (852) 2599-7777

Fax: (852) 2506-9244

Hardware Repair Center:

(852) 2599-7000

Extended Warranty Support:

(852) 2599-7000

Customer Information Center:

(852) 2599-7066

Finland:

Hewlett-Packard Oy

Piispankalliontie 17

FIN-02200 Espoo

Phone: (358 0) 887 21

Fax: (358 0) 887 2477

France:

Hewlett-Packard France

42 Quai du Point du Jour

F-92659 Boulogne Cedex

Phone: (33) 146/10 17 00

Fax: (33) 146/10 17 05

Germany:

Hewlett-Packard GmbH

Herrenberger Strasse 130

71034 Böblingen

Phone: 0180-5326222

0180-5258143

Fax: 0180 5316122

Greece:

Hewlett-Packard Hellas

62, Kifissias Avenue

GR-15125 Maroussi

Phone: (30) (1) 68 96 411

Fax: (30 1) 68 96 508

BWarranty and

Support

EN Warranty and Support Information B-5

Hungary:

Hewlett-Packard Magyarorszag

Erzsebet kiralyne utja 1/c

H-1146 Budapest

Phone: (36 1) 122-7411

(36 1) 252-4505

Fax: (36 1) 122-3692

India:

Hewlett-Packard India Ltd.

Paharpur Business Centre

21 Nehru Place

New Delhi 110 019

Phone: (91 11) 6472311

Fax: (91 11) 6461117

Hardware Repair Center and

Extended Warranty Support:

(011) 6425073

Italy:

Hewlett-Packard Italiana SpA

Via Giuseppe di Vittorio, 9

Cernusco Sul Naviglio

I-20063 (Milano)

Phone: (39 2) 92 12 1

Fax (39 2) 921 044 73

Japan:

Hewlett-Packard Japan, Ltd.

3-29-21 Takaido-higashi

Suginami-ku, Tokyo 168

Phone: (81 3) 3331-6111

Fax: (81 3) 3335-1478

Hardware Repair Center:

0473-55-6660

Korea:

Hewlett-Packard Korea

25-12, SHP House

Yoido-dong, Youngdeungpo-ku

Seoul 150-010

Phone: (82 2) 769-0114

Fax: (82 2) 784-7084

Hardware Repair Center:

(02) 3270-0710

Extended Warranty Support:

(82 2) 3770-0365, 3770-0359

Latin American Headquarters:

5200 Blue Lagoon Drive

Suite 950

Miami, FL 33126

U.S.A.

Phone: (305) 267-4220

México, D.F.:

Hewlett-Packard de México,

SA de CV

Prolongación Reforma No. 700

Lomas de Santa Fe

01210 México, DF

Phone: (52 5) 326-4600

Fax: (52 5) 326-4274

México, Guadalajara:

Hewlett-Packard de México,

SA de CV

Monte Morelos No. 299

Fracc. Loma Bonita

45060 Guadalajara, Jal.

Phone: (52 3) 669-9302

Fax: (52 3) 669-9560

México Monterrey:

Hewlett-Packard de México,

S.A. de C.V.

Batallón de San Patricio 111

Piso 23-Torre Comercial América

Colonia del Valle

66269 Garza Garcia, Nuevo León

Phone: (52 8) 368-5100

Fax: (52 8) 356-7498

Middle East/Africa:

ISB HP Response Center

Hewlett-Packard SA

Rue de Veyrot 39

P.O. Box 364

CH-1217 Meyrin - Geneva

Switzerland

Phone: (41) 22 780 41 11

Netherlands:

Hewlett-Packard Nederland BV

Startbaan 16

NL-1187 XR Amstelveen

Postbox 667

NL-1180 AR Amstelveen

Phone: (31 20) 547 69 11

Fax: (31 20) 547 77 55

New Zealand:

Hewlett-Packard (NZ) Limited

Ports of Auckland Building

Princes Wharf, Quay Street

PO Box 3860

Auckland

Phone: (64 9) 356-6640

Fax: (64 9) 356-6620

Hardware Repair Center and

Extended Warranty Support:

0800 733 547

Customer Information Center:

0800-651-651

Norway:

Hewlett-Packard Norge A/S

Postboks 60 Skøyen

Drammensveien 169

N-0212 Oslo

Phone: (47) 22 73 56 00

Fax: (47) 22 73 56 10

Poland:

Hewlett-Packard Polska

ul.Newelska 6

PK-01-447 Warszawa

Phone: (48) 22 375065

Fax: (48) 22 374783

Portugal:

Hewlett-Packard Portugal

Rua Gregório Lopes

Lote 1732B

P-1400 Lisboa

Phone (351 1) 3017330

Fax: (351 1) 3017345

Russia:

AO Hewlett-Packard

Business Complex Building #2

129223, Moskva, Prospekt Mira

VVC

Phone: (7 095) 928-6885

Fax: (7 095) 974-7829

Singapore:

H-P Singapore (Pte), Ltd.

150 Beach Road

#29-00

Gateway West

Singapore 0718

Phone: (65) 291-9088

Fax: (65) 292-7089

Hardware Repair Center and

Customer Information Center:

(65) 272-5300

Extended Warranty Support

Contact: (65) 3743173

Spain:

Hewlett-Packard Española, SA

Carretera de la Coruña km 16.500

E-28230 Las Rozas, Madrid

Phone: (34 1) 626 16 00

Fax (34 1) 626 18 30

B-6 Warranty and Support Information EN

Sweden:

Hewlett-Packard Sverige AB

Skalholtsgatan 9, Box 19

S-164 93 Kista

Phone: (46 8) 444-2000

Fax: (46 8) 444-7781

Switzerland:

Hewlett-Packard (Schweiz) AG

In der Luberzen 29

CH-8902 Urdorf/Zürich

Phone: (41) 1/753 71 11

Fax: (41) 1/753 77 00

Taiwan:

Hewlett-Packard Taiwan Ltd.

8th Floor

337, Fu-Hsing North Road

Taipei, 10483

Phone: (886 2) 712-0404

Fax: (886 2) 715-3107

Hardware Repair Center:

02-717-9673 (North Taiwan)

04-327-0153 (Central Taiwan)

080-733-733 (South Taiwan)

Extended Warranty Support Contact:

080 211-666

Thailand:

Hewlett-Packard (Thailand) Ltd.

11th Floor Pacific Place

140 Sukhumvit Road

Bangkok 10110

Phone: (66 2) 254-6720

Fax: (66 2) 254-6731

Hardware Repair Center:

(66 2) 661-3900/1/2 ext 6001 ext 6002

Extended Warranty Support Contact:

(66 2) 661-3900/1/2 ext 5125

Customer Information Center:

(66 2) 661-3900/1/2 ext 3232

Turkey:

Hewlett-Packard Company

Bilgisayar Ve Ölçüm Sistemleri AS

19 Mayis Caddesi Nova

Baran Plaza Kat: 12

80220 Sisli-Istanbul

Phone: (90 212) 224 59 25

Fax: (90 212) 224 59 39

United Kingdom:

Hewlett-Packard Ltd.

Cain Road

Bracknell

Berkshire RG12 1HN

Phone: 01 334 369222

Fax: 01 344 363344

Venezuela:

Hewlett-Packard de Venezuela CA

Los Ruices Norte

3A Transversal

Edificio Segre Caracas 1071

Phone: (58 2) 239 42 44

Fax: (58 2) 239 30 80

BWarranty and

Support

EN Warranty and Support Information B-7

B-8 Warranty and Support Information EN

INDEX

A

accessories, ordering B-13

Actual Size display 4-15

adding paper 1-8, 2-24

adjusting paper guides 2-29

alternative installation 1-14

ammonia 5-28

annotating pages 4-1

Annotation Tool Bar 4-14

annotations

error message 5-13

fax 3-8

finding 4-3

PaperPort 3-8

rotated pages 4-6

undoing 4-7

applications

exit error message 5-11

PaperPort supported A-3

Arrange

Desktop 4-9

icon 4-3

Arrange button 4-3

arranging items 4-9

automatic document feeder 4-10

automatic saving 4-5

B

back-up copies 4-5

background, color 4-4

bit depth, scanner resolution 3-14

Bit Depth, setting 3-14

black and white 3-2, 3-14, 4-15

blank pages 5-18, 5-19

BMP file format 4-5

bond paper 3-1

brightness

adjusting 3-4, 3-5

image 3-4, 5-20

Browse button 4-3

Browse icon 4-3

browsing folder contents 3-10

business cards 3-1

busy system, error messages 5-13

buttons

Browse 4-3

Command Bar 4-3, 4-4

Desktop 4-3

Duplicate 4-3

Find 4-3

SEE

Front Panel

OLE Return 4-3

Page 4-3

Rotate 4-3

Scan 4-3

Settings 4-3

Stack 4-3, 4-10

Unstack 4-3

Unstack 1 4-3

C

cables

interface 1-2

SEE

parallel cables

troubleshooting 5-1

calibrating 5-22

calibration file

error message 5-11

troubleshooting 5-11

canceling a print job 2-28

carrier sheet 3-1

CFCs (Chloroflorocarbons) A-5

character shadows 5-16

Chloroflorocarbons (CFCs) A-5

cleaning 5-29

clearing data 2-28

clipboard 3-12

error message 5-11

troubleshooting 5-11

closing PaperPort, error message 5-12

clothing, removing toner 5-28

codes, formatting problems 5-23

collate copies 3-6

color

image 4-14

Color Screen option 4-4

Command Bar 4-2, 4-3, 4-5

comments 4-13

computer, scanning to 3-7

connecting

parallel cable 1-9

connector, power 1-5

contents, list in folders 3-10

contrast

adjusting 3-4

image 3-4, 5-20

Contrast slider 3-5

control panel

indicator lights 2-21

tasks 2-22

troubleshooting 5-5

copier link 3-4

copier utility 1-1

copies

SEE ALSO

direct copies

enlarging 3-4

making multiple 3-3

manipulating images 3-4

copy 1-1

adjusting quality 3-4, 3-13

adjusting quantity 3-4

Copy As Text

command 3-12

copying

documents 1-1

SEE ALSO

duplicating

HP LaserJet Companion Copier 3-4

items 4-3, 4-9

items to folders 3-9

pages in stacks 4-13

problems 5-20

cover, identifying 1-4

creating electronic folders 3-10

creator name 4-13

curling

envelopes 2-26

reducing 2-29, 5-18

transparencies 2-29

when duplexing 2-27

Index

EN Index-1

custom installation 1-14

Custom Mode 3-13

custom sized media 2-23

custom sized paper, printing 2-29

customizing

PaperPort preferences 4-4

cutting selections 4-14

D

damage

files 5-12

HP LaserJet 6L printer 1-2

HP LaserJet Companion 1-2

pages 5-11

damaged

data error messages 5-13

error messages link 5-12

image error message 5-11

data 5-13

clearing 2-28

unprinted 5-5

data light

SEE

indicator lights

status 2-21

DaVinci e-mail problems 5-24

Declaration of Conformity A-8, A-9

default settings 2-28

defaults

Main Folder 3-10

settings 3-5

deleting

electronic folders 3-10

folders 3-10

items 4-5, 4-6

pages 4-11

deleting print job 2-28

deselecting items 4-8

Desktop

Arrange 4-9

button 4-3

error messages 5-11, 5-13

icon 4-3

View 4-1, 4-2, 4-5

Desktop file troubleshooting 5-13

Direct Copy 3-2, 5-20

resolution 3-2

disk errors 5-11, 5-12

display size 4-15

displaying

elements 4-5

items in folders 3-10

dithered resolution 3-14

Document Navigator 4-14

documents

copying 1-1

faxing 1-1

feeder, automatic 4-10

filing 1-1

SEE ALSO

items

organizing 1-1

SEE ALSO

pages

reading 1-1

scanned, viewing 4-1

scanning 3-7

double sided printing

SEE

duplexing

DPI (dots per inch)

image 4-14

scanner 3-14

drag-and-drop stacking 4-10

DRAM memory cards 1-20

SEE ALSO

memory cards

drivers

fax 5-23

dropouts 5-17

duplex printing 2-27

SEE

duplexing

duplexing 2-27

avoiding curls 2-27

multiple paper feeds 2-27

paper jams 2-27

tips 2-27

Duplicate button 4-3

Duplicate icon 4-3

duplicating

SEE ALSO

copying

duty cycle A-1

E

e-mail

problems 5-23

troubleshooting 5-23

EconoMode 2-30

editing

converted scanned text 3-11

text 3-11, 3-12

electronic folders

copying items 3-9

creating 3-10

deleting 3-10

displaying contents 3-10

renaming 3-10

using 3-9

energy consumption A-1, A-5

Energy Star compliance A-5

enlarging images 3-4, 4-14, 4-15

envelopes 2-23

output options 2-24

size 2-23

sizes 2-23

wrinkling 2-26

environment

operating A-1

protecting A-5

storage A-1

Environmental Product Stewardship A-5

error conditions, removing 2-28

Error Light 2-21

SEE

indicator lights

error messages

PaperPort 5-11

PaperPort software 5-11

SEE ALSO

problems

SEE ALSO

support

SEE ALSO

troubleshooting

executive paper size 2-23

exit, application error messages 5-11

exporting

format, PaperPort A-3

items 4-5, 4-6

troubleshooting 5-25

Express Exchange B-12

F

faded print 2-30

faxdocuments 1-1

error messages 5-12

links 3-8

problems 5-25

reading 3-8

troubleshooting 5-23

fax links

troubleshooting 5-23

using 3-8

Index

Index-2 EN

features

PaperPort 4-1

feed mechanism 3-1

file, error message 5-11

files

damage 5-12

error message 5-12, 5-13

formats 4-5, 5-25

in folders 3-9

problems 5-25

filing

documents 1-1

in folders 3-9

Find

button 4-3

icon 4-3

Fit To Page 3-5

Fit to Window display 4-15

flipping items 4-6

folder icon 3-10

folders

copying items between 3-9

creating 3-10

deleting 3-10

displaying 4-5

displaying items in 3-10

electronic 3-9

SEE ALSO

electronic folders

filing in 3-9

hiding 4-5

list of contents 3-10

renaming 3-10

format

file 4-5

problems 5-23

Front Output Slot

capacity A-1

identifying 1-3

using 2-24

Front Panel

in troubleshooting 5-5

SEE

indicator lights

messages 5-5

Front Panel Button

identifying 1-3, 2-22

using 2-22

G

Go To Page 4-14

graphics, printing problems 5-18

grayscale 3-2, 3-14, 4-15

guides, paper 1-4, 1-8

H

hardware error 5-5, 5-15

help

SEE

online help

help files, selecting 1-14

hiding

elements 4-5

highlighting 4-7, 4-14

HP Customer Information Center B-13

HP Direct Ordering B-13

HP LaserJet Paper, ordering B-13

HP LaserJet Printer Cable, ordering B-13

HP media

ordering B-13

using 2-29

HP Multipurpose Paper

ordering B-13

HP paper specification guide B-13

HP Repair Services B-12

I

icons

Command Bar 4-3, 4-4

image quality 1-6

image sensor

cleaning 5-29

identifying 1-4

Image Sensor Roller 1-4

images

black and white 3-2

color 4-14

enlarging 4-14, 4-15

inverting 4-15

linking to HP LaserJet Companion Copier 3-4

manipulating 3-4

quality 3-4, 3-14, 5-20

reducing 3-4, 4-14, 4-15

resolution 3-13, 3-14, 4-14

rotating and flipping 4-6

size 4-15, 5-11

size, problems printing 5-20

troubleshooting 5-20

importing

fax problems 5-25

faxes 3-8

format, PaperPort A-3

problems 5-25

indicator lights

blinking 2-22

SEE

front panel

identifying 1-3

status 2-22

troubleshooting 5-5

Input Slot 1-4

inserting

pages in stacks 4-12

installation

custom 1-14

PaperPort problems 5-14

PaperPort software 1-11

testing 1-16

troubleshooting 5-14

typical 1-14

installing

software 1-11, 1-13

toner cartridge 1-6

using CD-ROM 1-11

using disks 1-13

interface cable

identifying 1-2

troubleshooting 5-1

internal mirror 5-16

interrupt print job 2-28

inverting images 4-15

irregular sized paper 3-1

items

SEE ALSO

pages

arranging 4-9

converting scanned text 3-11

copying to folders 3-9

deleting 4-5, 4-6

deselecting 4-8

display size 4-15

displaying in folders 3-10

SEE ALSO

documents

duplicating 4-9

duplicating 2-8 4-9

editing 3-11

faxes 3-8

filing in folders 3-9

Index

EN Index-3

flipping 4-6

moving 4-9

organizing 4-10

panning 4-15

PaperPort 4-1

rotating 4-6

saving 4-5

scanning 4-10

scrolling between 4-14

selecting 4-8

stacking 4-10

Summary Information 4-13

titles 4-5

J

jams, paper 3-1

K

keywords

Summary Information 4-13

Kingston Lock Latch, identifying 1-5

L

labels 3-1

attaching to printer 1-7

printing 2-29

tips for printing 2-29

landscape

SEE

paper orientation

laser safety statement A-7

left rotation 4-6

legal sized paper 2-23

letter paper size 2-23

letterhead

printing on 2-26

license agreement B-14

lights

SEE

indicator lights

Link Bar

displaying 4-5

hiding 4-5

illustration 4-2

links

e-mail problems 5-23

error messages 5-12

fax 3-8

fax problems 5-23

HP LaserJet Companion Copier 3-4

OCR 3-11

PaperPort error message 5-13

spreadsheet 3-11

word processing 3-11

lists, folder contents 3-10

loading

paper input bin 1-8

single sheet input slot 2-25

loading paper 1-8

lock latch 1-5

Lotus

cc:Mail 5-24

Notes e-mail 5-23

M

magazine pages 3-1

magnification, page 4-14, 4-15

Main Folder 3-10

maintenance 5-28

makedisk utility, using 1-12

making floppy disks 1-12

manual feed mode 2-28

pause when printing 2-28

when duplexing 2-27

Maximize Window at Startup option 4-4

maximum paper size A-1

media

minimum size 2-29

moisture content 2-26

ordering B-13

SEE ALSO

paper

sizes 2-23

special 2-29

memory

adjusting 1-20

expansion A-1

printer A-1

setting 1-20

troubleshooting 5-12

memory cards

DRAM installation 1-20

installing 1-20

ordering B-13

specifications 1-20

speed 2-22

Memory Expansion Cover 1-20

messages, PaperPort error 5-11

minimum paper size A-1

monitor, color 4-4

moving

between pages 4-11

items 4-8, 4-9

pages 4-11

undoing 4-7

MS Mail 5-24

multiple copies, printing 1-1, 3-4

multiple paper feeds, frequent 5-6

multiple-page scanning 4-10

N

names

folders 3-10

items 4-5

navigating within stacks 4-11

Navigators 4-14

network printers

direct copies 1-16, 3-2

troubleshooting 5-20

newsprint, scanning 5-29

noise level A-1

notes, adding 4-14

Novell Group Wise 5-24

O

OCR

error message 5-13

link 3-11

link accuracy 5-23

problems 5-23

OCR software 1-1

non-English 1-2

troubleshooting 5-23

OLE Return button 4-3

OLE Rtn icon 4-3

One-Minute Guide 1-17

online help

How Do I 1-19

overview 1-19

PaperPort software 1-17, 1-19

status window 1-19

troubleshooting 1-19

using 1-19

operating environment A-1

operating tasks 3-1

operation, troubleshooting 5-9

options

PaperPort 4-4

Index

Index-4 EN

PaperPort preferences 4-4

Summary Information 4-13

ordering

accessories B-13

information B-13

supplies B-13

organizing

documents 1-1

items 4-9, 4-10

output paper path 2-24

Output slot, identifying 1-4

ozone emission A-5

P

Page button 4-3

page guides 1-4

Page icon 4-3

Page Navigator 4-14

Page Scroll Arrows 3-5

page supports 1-4

Page View 4-1, 4-5, 4-14

pages

copying in stacks 4-13

copying multiple 3-3

damaged error message 5-11

deleting 4-11

SEE ALSO

documents

inserting in stacks 4-12

SEE ALSO

items

magnification 4-14

moving 4-11

moving between 4-11

reordering in stacks 4-12

replacing 4-11

rotating 4-6

scanning 4-10

scrolling between 4-14

width 3-13

Palette, Tool

displaying 4-5

hiding 4-5

panning items 4-15

paper

adding 1-8, 2-24

bond 3-1

centering 1-8

custom-sized 2-23

irregular sized 3-1

jams 3-1

length 3-13

lightweight 3-1

loading 1-8

ordering B-13

orientation 2-23

realigning 1-8

recycled 2-23, A-6

release lever 1-5

removing 1-8

selecting 2-23

size 3-13, 5-9

sizes 2-23

width 3-13

Paper Edge Guides 1-4

paper guides

adjusting 2-29, 5-4

centering 2-25

identifying 1-3

using 1-8

Paper Input Bin

attaching label 1-7

capacity A-1

identifying 1-3

using 2-24

Paper Input Support

identifying 1-3

paper jams

avoiding 3-1

causes 5-3

clearing 5-3, 5-10

frequent 5-6

paper will not feed 5-4

Paper Output Bin

capacity A-1

identifying 1-3

using 2-24

Paper Output Support

identifying 1-3

Paper Path Lever

identifying 1-3

lower position 2-24

position 2-24

upper position 2-24

Paper Pick Roller 1-4

Paper Release Lever

identifying for paper 1-5

using 5-10

paper specification guide B-13

Paper Supports 1-4, 1-8

paper texture 5-15, 5-16

Paper Tray 1-4, 3-1

Paper Width slider 3-13

PaperPort

Command Bar 4-3

deleting items 4-6

Desktop View 4-8

displaying and hiding elements 4-5

error messages 5-11

fax link 3-8

features 4-1

installing software 1-11

OCR link 3-11

Page View 4-14

preferences 4-4

saving items 4-5

settings 5-20

specifications A-3

spreadsheet link 3-11

stacks 4-10

Summary Information 4-13

thumbnails 1-17

undoing actions 4-7

Viewer 4-16

views 4-2

word processing link 3-11

PaperPort Printer link 3-2

PaperPort software

annotations 3-8

error messages 5-11

online help 1-17

reading faxes 3-8

testing 1-15

tutorial 1-17

uninstalling 1-18

parallel cable

connecting to printer 1-9

defective 5-5

identifying 1-2

parallel cables, connecting 1-9

parts, ordering B-13

pasting

error message 5-11

selections 4-14

Index

EN Index-5

pausing 2-28

pausing printing 2-28

PCL driver, selecting 1-14

photographs

scanning 3-1

photosensitive drum 5-16

Poland, sales and service B-17

postcards, output options 2-24

power

connector 1-5

consumption A-1, A-2

cord 1-2

cord, troubleshooting 5-1

requirements A-1, A-2

Power Connector 1-5

preferences

PaperPort 4-4

preparing for printing 2-23

print density, adjusting 5-17

print job, deleting 2-28

print media 2-23

SEE

envelopes

SEE

paper

SEE

transparencies

print quality

media 2-23

print resolution A-1

print speed A-1

print, faded 2-30

printable area 5-20

printer

dimensions A-1

messages 5-5

parts, recycling A-6

specifications A-1

printer cable, ordering B-13

Printer Door, identifying 1-3

printer drivers

adjusting memory setting 1-20

printer software

installing for Windows 1-13

not configured 5-5

printers

copying to 3-2

network 1-16, 3-2, 5-20

PaperPort supported A-3

printing

custom sizes 2-29

items 4-8

labels 2-29

on both sides of paper 2-27

pausing 2-28

problems 5-20

self-test page 1-15, 5-2

single copies 3-2

special media 2-29

stopping 2-28

tasks 2-27

transparencies 2-29

problems

Direct Copy 5-20

e-mail 5-23

SEE ALSO

error messages

exporting 5-25

fax 5-25

files 5-25

format 5-23

HP LaserJet Companion 5-8, 5-29

importing 5-25

OCR 5-23

printing 5-20

Windows 5-14

Q

quality

adjusting 3-13

copy 3-4, 3-5

scanning 3-13, 5-20

R

RAM (Random Access Memory) 1-2

reading

documents 1-1

faxes 3-8

ready light

SEE

indicator lights

recalibrating 5-20, 5-22

recycling

paper A-6

plastics A-6

U.S.A. A-6

worldwide A-6

redistributing toner 2-30

Redo 4-7

reducing images 3-4, 4-14, 4-15

Release Levers

identifying for cover 1-4

using 5-10

removing

error conditions 2-28

toner from clothing 1-6, 5-28

renaming electronic folders 3-10

reordering pages in stacks 4-12

repairs B-11, B-12

replacing pages 4-11

resetting printer 2-28

resolution

adjusting 3-13

custom 3-14

direct copies 3-2

image 4-14

print A-1

reducing 5-5

setting 3-14

resume printing 2-28

retitle items 4-5

returning printer B-12

reversing images 4-15

right rotation 4-6

rollers

cleaning 5-29

identifying 1-4

Rotate button 4-3

Rotate icon 4-3

rotating items 4-6

S

safety specifications A-4

sales offices, worldwide B-15

saving

automatic 4-5

desktop preferences 4-4

items 4-5, 4-6

Scale slider 3-5

scale, copy 3-5

Scan button 4-3

Scan Mode 3-13

scan quality, adjusting 3-13

Scan to Desktop option 4-4

Scan to Page View option 4-4

scanned documents, viewing 4-1

scanned text, converting 3-11

scanning

documents 3-7

items 4-10

newsprint 5-29

Index

Index-6 EN

quality 3-13, 5-20

tips 3-7

to computer 3-7

to HP LaserJet Companion Copier 3-4

to printer 3-2

troubleshooting 5-8, 5-11, 5-20

screen, color 4-4

scroll arrows 3-5

scrolling

between items and pages 4-14

through item 4-15

selecting items 4-8

self-stick notes 3-1

self-test page 1-15

sending faxes 3-8

Sensitivity slider 3-13

sensor, image 1-4

serial number 1-11

service information B-11

setting up HP LaserJet 6L printer 1-6

settings 3-13

Settings button 4-3

settings, default 2-28

Show Text with icons option 4-4

Show Tool Tips option 4-4

single copies, printing 3-2

single page scanning 4-10

Single-Sheet Input Slot

for letterhead 2-26

identifying 1-3

using 2-23, 2-25

size

copy 3-5

display 4-15

exported file problems 5-25

image 4-14

image error message 5-11

image, problems printing 5-20

paper 2-23, 3-1, 3-13, 5-9

printer A-1

sliding paper guides 1-8

smudges

in printing 5-15

software

installing HP LaserJet Companion 1-11

installing PaperPort 1-11

license agreement B-14

uninstalling 1-18

specifications

electrical A-1

environmental A-1

HP LaserJet Companion A-2

PaperPort A-3

printer A-1

safety A-4

spreadsheet

applications 3-11

PaperPort link 3-11

Stack button 4-3

Stack icon 4-3

Stack Selected Items command 4-10

stacks

copying pages 4-13

creating 4-10

in folders 3-10

inserting pages 4-12

navigating within 4-11

PaperPort 4-1

reordering pages 4-12

Summary Information 4-13

unstacking 4-11

standard installation 1-13

Status Bar

displaying 4-5

hiding 4-5

illustration 4-2, 4-14

status indicator lights 2-22

status window 1-14

status window messages 1-19

stop printing 2-28

stopping a print job 2-28

stopping scanning 1-16, 3-7

storage environment A-1

streaks, in printing 5-15

Summary Information 4-10, 4-11, 4-13

supplies, ordering B-13

support

SEE

error messages

SEE

problems

SEE

troubleshooting

support, worldwide B-15

supports, paper 1-4

switching views 4-2

system memory

error message 5-12

troubleshooting 5-12

system requirements 1-2

T

tasks 3-1

tasks, printing 2-27

testing

HP LaserJet Companion 1-15

HP LaserJet Companion installation 1-16

installation 1-16

PaperPort software 1-15

printer 1-15

text

converting scanned 3-11

editing 3-11, 3-12

not clear 5-20

pasting 3-12

thresholded resolution 3-14

thumbnails

folder contents 3-10

items in folders 3-10

PaperPort 1-17, 4-1

TIFF file format 4-5

titles

items 4-5

Summary Information 4-13

To PC button 1-4

To PC connector 1-5

To Printer button 1-4

To Printer connector 1-5

toner

density 5-15

redistributing 2-30

removing from clothing 5-28

toner cartridge

defective 5-28

expected toner life 2-30

exposing to light 1-6

extending life 2-30

installing 1-6

life span 2-30

ordering B-13

recycling 2-30

removing sealing tape 1-6

returning B-12

storing 1-6

warranty B-12

Tool Palette

displaying 4-5

Index

EN Index-7

hiding 4-5

transparencies

capacity 2-24

output options 2-24

printing 2-29

tips for printing 2-29

tray, paper 1-4

troubleshooting

basic steps 5-1, 5-5

blank pages 5-18

checklist 5-1

common problems 5-1

SEE ALSO

error messages

HP LaserJet Companion operation 5-9

installation 5-14

SEE

self-test page

wrinkled pages 5-18

True Type fonts, selecting 1-14

tutorial, PaperPort software 1-17

two-sided printing 2-27

typical installation 1-14

U

Undo 4-7

uninstall

software 1-18

utility 1-18

Uninstall HP LaserJet Companion icon 1-18

Uninstall PaperPort icon 1-18

Unstack 4-11

Unstack button 4-3

Unstack Current Page command 4-11

Unstack icon 4-3

unstacking stacks 4-11

Use Gray Dialog Background option 4-4

V

Viewer, PaperPort 4-16

views

Desktop 4-8

Page 4-14

PaperPort 4-1

switching between 4-2

VIM (Virtual Interface Messaging) 5-24

W

wake up printer 1-15, 5-2

warranty B-11, B-12

hardware service B-12

toner cartridge B-12

warranty period B-11

white-on-black images 4-15

white-out 3-1

window, PaperPort 4-4

Windows

error message 5-11

problems 5-14

restarting 5-14

unstable 5-11

Windows 3.1x

installation requirements 1-2

installing HP LaserJet Companion software 1-11

installing printer software 1-13

Windows 95

installation requirements 1-2

installing HP LaserJet Companion software 1-11

installing printer software 1-13

word processing

applications 3-11

PaperPort link 3-11

word processor links

configuring 5-23

troubleshooting 5-23

WordPerfect Office 5-24

worldwide sales and service offices B-15

Z

Zoom Navigator 4-14, 4-15

Index

Index-8 EN

1

Copyright ©1997 Hewlett-Packard Company

Printed in USA 5/97



6

HP LaserJet 6L

&

*C3998-90902*

*C3998-90902*

C3998-90902