HP Color LaserJet 4500, 4500 N, DN Printer User Guide Laser Jet Guide, C4084 90937 Bpl06696

4500 DN bpl06696

User Manual: HP HP Color LaserJet 4500, 4500 N, 4500 DN Printer - User Guide, C4084-90937

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4500, 4500 N, 4500 DN Printer
User Guide
How to Use This Online User Guide
Where to Look for More Information
Locating Printer Components
Locating Consumables
HP Product Support
HP Customer Support
Contents
Index

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English

HP Color LaserJet 4500,
4500 N, 4500 DN Printer

User Guide _________________

© Copyright Hewlett-Packard
Company, 1998
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
Part number: C4084-90937
First edition, 6/98

Warranty

Trademark Credits

The information contained in
this document is subject to
change without notice.

Adobe is a trademark of Adobe
Systems Incorporated which
may be registered in certain
jurisdictions.

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.

Arial is a U.S. registered
trademark of the Monotype
Corporation.
CompuServe is a U.S.
trademark of CompuServe, Inc.
Microsoft® is a U.S. registered
trademark of Microsoft
Corporation.
PANTONE®* *Pantone, Inc.’s
check-standard trademark for
color.
PostScript is a trademark of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.
TrueType is a U.S. trademark of
Apple Computer, Inc.
UNIX is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.
Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation.

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021 U.S.A.

Contents
Where to Look for More Information . . .. . . . . . . . . . . . . . . . . . . . . .11
Setting Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
How to Use This Online User Guide . . . . . . . . . . . . . . . . . . . . . . . .13
Finding Information in .pdf Documents . . . . . . . . . . . . . . . . . . .13
Viewing .pdf Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Finding Words . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

1 The HP Color LaserJet 4500 Printer
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Factors Affecting Printer Performance. . . . . . . . . . . . . . . . . . . .18
Managing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Effects of Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Locating Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Controlling Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Printer Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . .23
HP JetSend Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2 Using the Printer Control Panel
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
When to Use the Printer Control Panel . . . . . . . . . . . . . . . . . . . . . .26
Locating Printer Control Panel Features . . . . . . . . . . . . . . . . . . . . .27
Using Printer Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . .28
Using the Printer Online Help System . . . . . . . . . . . . . . . . . . . .28
Interpreting Control Panel Indicator Lights . . . . . . . . . . . . . . . .29
Using Printer Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . .30
Menu Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Information Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Printing a Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Interpreting the Menu Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Printing a Printer Configuration Page . . . . . . . . . . . . . . . . . . . .32
Interpreting the Printer Configuration Page . . . . . . . . . . . . . . . .32
Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Contents

Printing Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
EIO Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Calibration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Using the Printer Control Panel in Shared Environments. . . . . . . . .40
Changing Printer Control Panel Configuration Settings . . . . . . . . . .41
Changing PowerSave Settings . . . . . . . . . . . . . . . . . . . . . . . . .41
Switching Printer Personalities . . . . . . . . . . . . . . . . . . . . . . . . .42
Setting the I/O Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Disabling the High-Speed Parallel Interface . . . . . . . . . . . . . . .44
Setting Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Resetting Printer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Resetting the Printer to Factory Default Settings. . . . . . . . . . . .46

3 Common Printing Tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Selecting Print Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Supported Media Weights and Sizes. . . . . . . . . . . . . . . . . . . . .49
Media to Avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Printing on Special Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Printing on Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Printing on Glossy Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Printing on Colored Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Printing on Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Heavy Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Preprinted Forms and Letterhead . . . . . . . . . . . . . . . . . . . . . . .54
Recycled Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Controlling Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Selecting Output Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Selecting Media by Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Configuring Input Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Configuring Tray 1 as a Cassette . . . . . . . . . . . . . . . . . . . . . . .57
Configuring Trays 2 and 3 by Media Type . . . . . . . . . . . . . . . . .58
Tray Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Printing from Tray 1 (Multipurpose Tray) . . . . . . . . . . . . . . . . . . . . .59
Loading Media into Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Loading Envelopes into Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . .61
Printing from Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Loading Media into Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Printing from Tray 3 (500-Sheet Paper Feeder) . . . . . . . . . . . . . . . .66
Loading Media into Tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents

Using the Duplex Printing Accessory for Two-Sided Printing. . . . . .70
Control Panel Settings for Duplex Printing . . . . . . . . . . . . . . . .71
Options for Binding Duplex Printing Jobs . . . . . . . . . . . . . . . . .72
Special Printing Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Printing a Different First Page . . . . . . . . . . . . . . . . . . . . . . . . . .73
Printing on Custom-Size Media . . . . . . . . . . . . . . . . . . . . . . . . .73
Stopping a Print Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

4 Using Color
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Customizing Color Output Through Printer Drivers . . . . . . . . . . . . .76
Halftone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
HP ColorSmart II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Print in Grayscale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Matching Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Color-Matching Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Matching PANTONE®* Colors . . . . . . . . . . . . . . . . . . . . . . . . . .78
Adjusting Color Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

5 Using Fonts
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Using HP FontSmart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Using Internal TrueType Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Understanding Printer Default Fonts . . . . . . . . . . . . . . . . . . . . . . . .86
Font Selection Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Selecting Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Selecting Fonts from Software Applications . . . . . . . . . . . . . . .87
Selecting PCL Fonts Through the Printer Control Panel . . . . . .88
Printing a List of Available Printer Fonts . . . . . . . . . . . . . . . . . . . . .90
Interpreting the Font Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Using Typefaces for PostScript Emulation in the Printer . . . . . . . . .92
Using Fonts on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Adding Support for Accessory Fonts to a Printer Driver. . . . . . . . . .94
Verifying Software Application Support for Fonts . . . . . . . . . . .94
Using Special Type Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Hewlett-Packard Custom Font Services. . . . . . . . . . . . . . . . . . . . . .96

6 Printer Interfaces
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Parallel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Parallel Cable Pin Configuration . . . . . . . . . . . . . . . . . . . . . . . .99

Contents

Enhanced I/O (EIO) Configuration . . . . . . . . . . . . . . . . . . . . . . . . .100
HP JetDirect Print Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Available Enhanced I/O Interfaces. . . . . . . . . . . . . . . . . . . . . .101
NetWare 3.x- and 4.x-Based Products . . . . . . . . . . . . . . . . . .101
Windows and Windows NT Networks . . . . . . . . . . . . . . . . . . .101
IBM OS/2 LAN Server and Warp Server Networks . . . . . . . . .102
UNIX Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Setting Network Security on the Printer . . . . . . . . . . . . . . . . . .103
Configuring the Printer for the Network at the
Printer Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Configuring Novell NetWare Frame Type Parameters . . . . . .104
Configuring TCP/IP Parameters . . . . . . . . . . . . . . . . . . . . . . .106
Disabling Network Protocols (Optional) . . . . . . . . . . . . . . . . . .108

7 Consumables and Cleaning
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Making Room for Replacing Consumables . . . . . . . . . . . . . . . . . .112
Consumable Replacement Guidelines. . . . . . . . . . . . . . . . . . .113
Approximate Replacement Intervals for Consumable Items . . . . .114
Locating Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Environmental Collection Program . . . . . . . . . . . . . . . . . . . . . . . . .116
Cleaning the Toner Density Sensor . . . . . . . . . . . . . . . . . . . . . . . .117

8 Printer Control Panel Messages
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Message Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Attention Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Critical Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Printer Control Panel Messages. . . . . . . . . . . . . . . . . . . . . . . . . . .121

9 Solving Problems with the Printer
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Basic Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . .134
Paper Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Paper Jam Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Common Causes of Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . .137
Paper Jam Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Contents

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Tips for Avoiding Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . .139
Clearing Jams in the Middle Front Drawer Area . . . . . . . . . . .140
Clearing Jams in the Tray 2 Area . . . . . . . . . . . . . . . . . . . . . .141
Clearing Jams in the Optional Tray 3 Area . . . . . . . . . . . . . . .142
Clearing Jams in the Rear Door Areas . . . . . . . . . . . . . . . . . .143
Clearing Jams in the Front Duplex Drawer Area . . . . . . . . . .145
Media-Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Printer Response Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Printer Control Panel Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Solving Print Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Color Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Incorrect Printer Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Software Application Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Appendix A DIMM Installation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
DIMM Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Installing DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Verifying DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Appendix B PCL Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Interpreting PCL Printer Command Syntax . . . . . . . . . . . . . . . . . .177
Combining Escape Sequences in PCL Printer
Command Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . . . .179
Selecting PCL Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Common PCL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Appendix C Specifications
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Operating Environment Specifications . . . . . . . . . . . . . . . . . . . . . .187
Acoustic Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Environmental Product Stewardship Program . . . . . . . . . . . . . . . .189
Regulatory Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . .194
VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Contents

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Laser Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Material Safety Data Sheet (MSDS) . . . . . . . . . . . . . . . . . . . .197
Laser Statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . .198

Appendix D Warranty and Support Information
Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . . . .201
HP Maintenance Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . .203
Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Customer Support Options Worldwide. . . . . . . . . . . . . . . . . . .206
Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . .208

Index

Contents

Where to Look for More Information . . .
Several references are available for use with this printer. For
additional copies of the guides below, contact HP Direct at
1-800-538-8787 (U.S.) or contact your HP-authorized dealer.
Additional information is available at http://www.hp.com.

Setting Up the Printer
Getting Started Guide
Step-by-step instructions for
installing and setting up
the printer.

HP JetDirect Print Server
Software Installation Guide*
Step-by-step instructions for configuring
the HP JetDirect print server.

*Accompanies printers that include an HP JetDirect print server (network
card).

Contents

Using the Printer
Online User Guide
Detailed information on using and
troubleshooting the printer. Available for
installation on your computer from the
CD-ROM that came with the printer.

Quick Reference Guide
Tips and quick information in a booklet
to keep by the printer. See your network
administrator for the copy that came
with the printer.

Online Help
Information on printer options that are
available from within printer drivers. To
view a Help file, access the online Help
through the printer driver.

Contents

How to Use This Online User Guide
This user guide is provided as an Adobe™ Acrobat Reader .pdf
document. This section will help familiarize you with using .pdf
documents.

Finding Information in .pdf Documents
To find specific information in a .pdf document, click Contents or Index
in the upper-left corner of the Acrobat Reader window, and then click
the topic you want.

Viewing .pdf Documents
For complete instructions on how to view .pdf documents, see the
online Help included with Acrobat Reader.

Magnifying the Page View
You can use the zoom tool, the magnification box in the status bar, or
the toolbar buttons to change the screen magnification. When you
zoom in on a document, you can use the hand tool to move the page
around.
Acrobat Reader also offers magnification level choices that control
how the page fits on-screen:
Fit Page scales the page to fit within the main window.
Fit Width scales the page to fit the width of the main window.
Fit Visible fills the window with the page’s content area only.
To increase magnification: Select the zoom tool and click on the
document page to double the current magnification.
To decrease magnification: Select the zoom tool while holding down
Ctrl (Windows and UNIX) or Option (Macintosh), and click the center of
the area you want to reduce.

Contents

Paging Through a Document
The following options are available for paging through a document.
To go to the next page: Click the Next Page button in the toolbar, or press
the Right Arrow or Down Arrow.
To return to the previous page: Click the Previous Page button in the
toolbar, or press the Left Arrow or Up Arrow.
To go to the first page: Click the First Page button in the toolbar.
To go to the last page: Click the Last Page button in the toolbar.
To jump to a specific numbered page: Click the page number box in the
status bar at the bottom of the main window, type the page number, and click
OK.

Browsing with Thumbnails
A thumbnail is a miniature view of each document page. You can
display thumbnails in the overview area. Use a thumbnail to jump
quickly to a page and to adjust the view of the current page.
Click on a thumbnail to move to the page it represents.

Finding Words
Use the Find command to find part of a word, a complete word, or
multiple words in the active document.
Click on the find button, or choose Find from the Tools menu.

Contents

The HP Color
LaserJet 4500 Printer

Overview
This chapter describes the features and specifications of the
HP Color LaserJet 4500, 4500 N, or 4500 DN printer. The
chapter includes the following sections:
●

Printer Features

●

Managing Memory

●

Locating Printer Components

●

Controlling Print Jobs

●

Printer Supplies and Accessories

●

HP JetSend Communications

Using Your Printer
Information on using the printer to perform common tasks is
presented throughout this guide. Some specific tasks and the
chapters describing them are listed below.

●

Using the Printer Control Panel (Chapter 2)

●

Loading Media into the Printer (Chapter 3)

●

Optimizing Color Quality (Chapter 4)

●

Clearing Paper Jams (Chapter 9)

Chapter 1

Printer Features
This printer combines the quality and reliability of Hewlett-Packard
printers with the features listed below. For more information on printer
features, see the Hewlett-Packard website at http://www.hp.com.
●

16 pages per minute (ppm) in black and white

●

4 ppm in color

●

Transparencies and glossy paper (8 ppm in black and white, 2 ppm in
color)

●

32 megabytes (MB) of random access memory (RAM)
(40 MB in the HP Color LaserJet 4500 DN Printer)

●

Memory Enhancement Technology (MEt), which automatically
compresses data to use RAM more efficiently

Supported
Printer
Personalities

●

HP PCL5c

●

PostScript Emulation

●

Auto language switching

Fonts

●

80 internal fonts

●

HP FontSmart

●

150-sheet multipurpose tray. Use for paper, transparencies, labels,
heavy media, and envelopes

●

250-sheet standard cassette

●

500-sheet paper feeder (included with the HP Color LaserJet 4500 DN
Printer)

●

Top output bin holds up to 250 sheets of standard paper

●

Rear output bin holds up to 100 sheets of standard paper

Performance

Memory

Paper Handling
(Input)

Paper Handling
(Output)

The HP Color LaserJet 4500 Printer

Duplex Printing

●

Duplex printing accessory mounts directly beneath the printer for
two-sided printing (included with the HP Color LaserJet 4500 DN
Printer)

Connectivity

●

Bidirectional parallel port requires a “C” connector

●

Two Enhanced Input/Output (EIO) slots

●

HP JetDirect print server (EIO network card) (included with the
HP Color LaserJet 4500 N and 4500 DN Printers)

●

PowerSave setting (meets ENERGY STAR guidelines)

●

High content of recyclable components and materials

Environmental
Features

Chapter 1

Factors Affecting Printer Performance
Several factors affect the time it takes to print a job. Among these is
printer speed, measured in pages per minute (ppm). Factors that
affect printer speed include special media (such as transparencies,
glossy media, and heavy media) and custom-size media.
The time required to download a print job from the computer to the
printer also affects print speed. Among the factors that affect
download time are:

Note

●

complex or large graphics

●

color versus black and white

●

the printer’s I/O configuration (network versus parallel speed)

●

the speed of the computer you are using

●

the amount of printer memory installed

●

the network operating system and configuration (if applicable)

●

printer personality (PCL or PostScript Emulation)

Adding additional printer memory may resolve memory problems,
improve how the printer handles complex graphics, and improve
download times, but will not increase printer speed.

The HP Color LaserJet 4500 Printer

Managing Memory
This printer supports up to 208 MB of memory. You can add additional
memory by installing Dual Inline Memory Modules (DIMMs). To allow
for memory expansion, the printer has three available DIMM slots,
which accept 4, 8, 16, 32, or 64 MB of RAM each. For information on
installing printer memory, see Appendix A.
The printer features Memory Enhancement Technology (MEt), which
automatically compresses page data to provide the most efficient use
of the printer’s RAM.
Note

If memory problems occur when you are printing complex graphics, you
can make more memory available by removing downloaded fonts, style
sheets, and macros from printer memory. Reducing the complexity of
a print job from within an application or printer driver can help in
avoiding memory problems.

Effects of Printer Features
Certain printer features require printer memory. These features can
be disabled to save printer memory resources. For information on
disabling these resources, see the chapter on using the printer control
panel.

Chapter 1

Locating Printer Components
The following illustrations identify the locations and names of key
components of this printer.

Figure 1-1

Front View (shown with 500-sheet paper feeder and duplex printing
accessory)

Top Output Bin

Printer Control Panel

Power Switch (standby button)

Optional Duplex Printing Accessory Drawer

Tray 3 (optional 500-sheet paper feeder)

Tray 2 (250 sheets of standard paper)

Middle Front Drawer (transfer belt access)

Tray 1 (150-sheet multipurpose tray)

Upper Front Drawer (imaging drum access)

10 Top Cover Door Release Button
11 Top Cover Door (toner cartridge access)

The HP Color LaserJet 4500 Printer

Figure 1-2

Rear View (shown with 500-sheet paper feeder and duplex printing accessory)
1

Rear Door (fuser access)

Rear Output Bin Door

Optional Duplex Printing Accessory Cover

Optional Duplex Printing Accessory Power Receptacle

Printer Power Receptacle

EIO slots

Parallel Connector (“C” connector)

Memory Access

Chapter 1

Controlling Print Jobs
Three options are available for controlling print jobs:
●

Select printer settings through your software application or the
printer driver (recommended method)

●

Select printer settings using the printer control panel

●

Enter printer commands directly into files

Select printer settings through your software
application or the printer driver
The optimal way to control the printer is through your software
application or the printer driver. Changing these settings affects only
your print job. Most software applications allow you to choose printing
selections from menus within the software application. These
selections override the selections on the printer control panel.

Select printer settings using the printer control panel
You can also control the printer through the keys and menus of the
printer control panel. Changing these settings affects all print jobs. If
you are sharing the printer, coordinate control panel changes with
other users. For more information, see the chapter on using the
printer control panel.
Note

Software application and printer driver settings override printer control
panel settings.

Enter printer commands directly into files
Some software applications allow you to enter printer commands (for
example, escape sequences) directly into files. However, this method
of controlling your printer requires that you learn printer PCL
commands. For information on PCL printer commands, see
Appendix C or the PCL Technical Reference Package for this printer.
You can purchase the guide through HP Direct. (See Appendix D for
ordering information.)

The HP Color LaserJet 4500 Printer

Printer Supplies and Accessories
You can increase the capabilities of your printer by adding
accessories. To order printer accessory products, call
Hewlett-Packard’s Direct Marketing Division. (See the Warranty and
Support chapter of this guide for phone numbers.)
Accessory

Product
Number

Description

Additional Information

Memory (DIMMs)

C4140A
C4141A
C4142A
C4143A
C4144A

4 MB
8 MB
16 MB
32 MB
64 MB

This printer uses dual inline
memory modules (DIMMs)
exclusively.

500-Sheet Paper
Feeder

C4082A

Optional 500-sheet input tray

Duplex Printing
Accessory

C4083A

Optional two-sided printing
accessory

Printer Cabinet

C4235A

HP Color LaserJet 4500
Printer Cabinet

Toner Supplies

C4191A
C4192A
C4193A
C4194A

Black
Cyan
Magenta
Yellow

Consumable Items

C4195A
C4196A
C4197A
C4198A

Drum Kit
Transfer Kit
Fuser Kit (110V)
Fuser Kit (220V)

Media

C2934A
C2936A

HP Transparency Film (letter)
HP Transparency Film (A4)

Network Connectivity

J3110A
J3111A

HP JetDirect 600N for Ethernet (10Base-T [RJ-45])
HP JetDirect 600N for Ethernet (10Base-T [RJ-45] and
10Base-2 [BNC]) and LocalTalk (DIN-8)
HP JetDirect 600N for Token Ring (DB9, RJ-45)
HP JetDirect 600N for Fast Ethernet (10/100 Base-TX [RJ-45])

J3112A
J3113A

92215N
92215S

10 m (30 ft) parallel cable (IEEE-1284 compliant) with a 25-pin
DB male to a (IEEE-1284C) male “C” connector
LocalTalk Cable Kit
DIN-8 printer cable (for Macintosh computers)

Reference Materials

5021-0368
5021-0337
5967-0831

HP LaserJet Printer Family Paper Specification Guide
PCL/PJL Technical Reference Package
HP JetDirect Print Server Software Installation Guide

Localized Font
DIMMS

5062-4667
5062-4668
5062-4669
5062-4670
C4292A (CAS)
C4293A (CAS)
YS-90210

Greek
Hebrew
Cyrillic
Arabic
Traditional Chinese
Simplified Chinese
Japanese

Cables

C2946A

(1MB)

(8MB)

Chapter 1

HP JetSend Communications
HP JetSend is a new technology from Hewlett-Packard that allows
network devices to communicate directly with each other. Devices
that feature the HP JetSend technology can exchange information
directly with other devices that are connected via an intranet.
Sending devices include JetSend-enabled scanners and PCs.
Receiving devices include JetSend-enabled PCs.
HP JetSend technology enables flexible, direct communications
between network devices. HP JetSend enables simple, targeted,
information exchange that is independent of both servers and
applications. This means that users can easily exchange information
directly between intranet-connected devices like printers and
scanners (and other devices in the future).
HP JetSend capabilities can be integrated into the Microsoft Windows
environment. For example, using PCs that have been JetSendenabled by installing HP JetSend for Windows software, you can
distribute information via an intranet to several users. Users can
receive the document in their JetSend-enabled PC’s Inbox or print
directly to their JetSend-enabled printer. In addition to sending and
receiving documents, you can view documents in the HP JetSend
Viewer. HP JetSend for Windows software can be installed through
an installer on the compact disc.

The HP Color LaserJet 4500 Printer

Using the Printer
Control Panel

Overview
This chapter helps you use the printer control panel to maximize
printer performance. This chapter includes the following sections:

Note

●

When to Use the Printer Control Panel

●

Locating Printer Control Panel Features

●

Using Printer Control Panel Menus

●

Using the Printer Control Panel in Shared Environments

●

Changing Printer Control Panel Configuration Settings

Unless otherwise specified, “control panel” refers to the printer’s
control panel. Keys on the control panel are indicated by the KEY font.

Chapter 2

When to Use the Printer Control Panel
Hewlett-Packard has designed the printer control panel to facilitate
making printing selections when your software does not provide them.
Use the printer control panel for overall configuration requirements, to
obtain printer status information, and to perform the following
procedures:
●

configure input trays for media type and size

●

take the printer online or offline

●

print configuration pages and menu maps

●

change printer default settings

●

verify available fonts

Software applications that provide commands for selecting printing
options allow you to control print jobs through the software application
rather than by changing control panel settings at the printer. The
degree of control varies among applications. Software commands
override printer control panel settings for all Print Menu and most
Configuration Menu items.
Note

For information about controlling the printer in a network environment,
see the HP JetDirect Print Server Software Installation Guide. Also,
see the online Help files provided with HP JetAdmin software and the
HP LaserJet utility.

Using the Printer Control Panel

Locating Printer Control Panel Features

10
9

1
2

8
7

3
4
5

Figure 2-1

Printer Control Panel
1

Attention Indicator Light

Menu Key*

Item Key*

Value Key*

Select Key

Cancel Job Key

Go Key

Data Indicator Light

Ready Indicator Light

10 Printer Control Panel Display
*Rocker keys

Note

The Item key is also used to navigate through the online Help system.

Chapter 2

Using Printer Control Panel Keys
The following table summarizes the function of each printer control
panel key.
Key

Function

Dependent upon the status of the printer. Normally, GO activates printing
using current settings or directs the printer to proceed with the process
designated on the control panel. If the printer is offline, pressing GO will
return the printer to the READY state.

CANCEL JOB

Terminates the job that is currently printing. The printer stops and purges all
input until a new job is detected.

Displays a menu system for obtaining printer status information or changing
the printer’s configuration settings.

ITEM

Cycles through items in the selected menu. Menu items vary depending on
the options installed and on the configuration of other menu choices. The
ITEM key is also used to navigate through the printer’s online Help system.

VALUE

Cycles through the value choices for a particular menu item.

SELECT

Selects the value that is currently shown on the display.

Using the Printer Online Help System
This printer features an online Help system that provides instructions
for resolving most printer errors. Certain control panel error
messages alternate with instructions on accessing the online help
system.
Whenever a ? appears in an error message, or a message alternates
with “FOR HELP PRESS THE ? KEY,” press the ITEM key to navigate
through a sequence of instructions.
Note

To exit the online Help system, press either GO or SELECT.

Using the Printer Control Panel

Interpreting Control Panel Indicator Lights
The following table explains the meaning of the printer control panel
indicator lights.
Indicator

Off

Flashing

Ready
(green)

Printer is online (able to
accept and process
data).

Printer is offline.

Printer is attempting to
stop printing and go
offline.

Data
(green)

Processed data is
present in the printer,
but more data is
needed to complete the
job.

No data is being
received or processed.

Data is being received
and processed by the
printer.

Attention
(amber)

A critical error has
occurred. Printer
requires attention.

No conditions exist
that require attention.

An error has occurred.
Printer requires
attention.

Chapter 2

Using Printer Control Panel Menus
The printer control panel menus allow you to change printer settings
and to access printer status information. This section outlines the
printer control panel menus and the selections available within each
menu.

Menu Locking
Menu selections can be locked out by a system administrator. If you
are unable to access a particular menu, contact your system
administrator.

Information Menu
The Information Menu selections are used for accessing and printing
specific printer information.

Menu Item

Description

PRINT MENU MAP

Prints the control panel menu map.

PRINT
CONFIGURATION

Prints the printer configuration page.

PRINT CONFIG
CONTINUOUS

Continuously prints the configuration page
until CANCEL JOB is pressed.

PRINT
FONT LIST

Prints the available PCL and PS (emulated
PostScript) font samples.

SHOW EVENT LOG

Prints a historical list of printer events.

REMAINING LIFE

Displays the projected remaining life for the
Transfer Belt, Fuser, and Imaging Drum.

Using the Printer Control Panel

Printing a Menu Map
Printing a menu map can help you navigate through control panel
menus. See the menu map sample that follows.

To print a menu map
1

On the printer control panel, press MENU until INFORMATION
MENU displays.

Press ITEM until PRINT MENU MAP displays.

Press SELECT to print the menu map. After printing the menu
map, the printer will return to the READY state.

Interpreting the Menu Map
The following sample illustrates a menu map.

Figure 2-2

Menu Map
1

Information Menu

Paper Handling Menu

Configuration Menu

Printing Menu

I/O Menu

Calibration Menu

Resets Menu

Chapter 2

Printing a Printer Configuration Page
Printing out a printer configuration page can help you verify that the
printer is configured properly. This can be useful in troubleshooting
printer problems.

To print a printer configuration page

Note

On the printer control panel, press MENU until INFORMATION
MENU displays.

Press ITEM until PRINT CONFIGURATION displays.

Press SELECT to print the configuration page. The printer will
return to the READY state.

If the printer is configured with EIO cards (for example, an HP JetDirect
Print Server), an additional configuration page will print that provides
interface configuration information.

Interpreting the Printer Configuration Page
The following sample illustrates a printer configuration page.

Figure 2-3

Printer Configuration Page

Using the Printer Control Panel

Printer Information—Lists the printer serial number, PCL/PS
firmware revision, total number of pages printed during the life of
the printer, and total number of color pages printed during the life
of the printer.

Consumables: % of Life Remaining—Lists the percentage of
the estimated remaining life for the transfer kit, fuser kit, and the
drum kit.

Security—Shows whether the printer control panel is locked or
unlocked. Also shows whether the printer control panel password
is enabled or disabled.

Density Settings—Lists the current density settings.

Configuration Menu—Lists the current settings of the
configuration menu items.

I/O Menu—Lists the current settings of the I/O menu items.

Paper Trays—Lists the size and type of media currently
configured for each input tray. Also lists the current Tray 1 mode,
A4/letter override setting, and default size setting.

Installed Options—Lists installed options such as EIO cards,
DIMMs, duplex printing accessory, and 500-sheet paper feeder.

Memory—Shows the total memory installed and the total
memory available in the printer. Also lists the memory allocation
settings.

10 Printing Menu—Lists the current settings of the printing menu
items.
11 Event Log—Lists the last five printer events, including printer
jams, service errors, and other printer conditions.

Chapter 2

Paper Handling Menu
The Paper Handling Menu allows you to configure input trays by size
and type. This menu can also be used to set the default media size
and type.
Note

The default mode for Tray 1 is TRAY 1 MODE=FIRST. In this mode, if
media is loaded in Tray 1, and no other tray is requested, the printer
will pull media from Tray 1 regardless of the size and type of media
loaded in the tray. To configure Tray 1 by size or type, it must be
configured as TRAY 1 MODE=CASSETTE.

Menu Item

Values

TRAY 1 MODE

FIRST*
CASSETTE

TRAY 1 SIZE
(appears only if Tray 1 mode is set to
TRAY 1 MODE=CASSETTE)

LETTER*/A4**
LEGAL
EXEC
JIS B5
A5
CUSTOM
B5
COM10
C5
DL
MONARC

TRAY 1 TYPE
(appears only if Tray 1 mode is set to
TRAY 1 MODE=CASSETTE)

PLAIN*
PREPRINTD
LTRHEAD
TRNSPRNCY
GLOSS
PREPUNCHD
LABELS
BOND
RECYCLED
COLOR
HEAVY
CARDSTOCK

TRAY 2 TYPE

(same choices as TRAY 1 TYPE except
LABELS and CARDSTOCK)

TRAY 3 TYPE

(same choices as TRAY 1 TYPE except
LABELS and CARDSTOCK)

A4/LETTER
OVERRIDE

NO*
YES

DEFAULT SIZE

(same choices as TRAY 1 SIZE)

*Denotes default setting
**In certain countries/regions, A4 is the default setting

Using the Printer Control Panel

Configuration Menu
The Configuration Menu is used to set general printer default settings.
CAUTION

Hewlett-Packard recommends that configuration settings only be
changed by a system administrator. Configuration settings seldom
need to be changed.

Menu Item

Values

Description

POWERSAVE

OFF
1 MIN (used for
troubleshooting)
30 MIN
1 HR*
2 HRS
4 HRS
8 HRS

The length of time before the
printer goes into power-saving
mode.

PERSONALITY

AUTO*
PCL
PS

The personality (language) the
printer uses to process a print job.

CLEARABLE
WARNINGS

JOB*
ON

If ON, message is displayed until
GO is pressed. If JOB, message is
displayed until end of print job.

AUTO CONTINUE

ON*
OFF

Determines whether the printer
continues printing when certain
errors occur. If ON, printer returns
to the READY state. If OFF, printer
remains offline until GO is pressed.

TONER LOW

CONTINUE*
STOP

Determines whether the printer
continues or stops printing when a
TONER LOW condition is
detected.

TONER OUT

STOP*
OVERRIDE

Determines whether the printer
continues printing when GO is
pressed after a TONER OUT
condition is detected.

JAM RECOVERY

OFF*
ON

Printer attempts to recover from
jams and reprints affected pages.

PRINT PS ERRORS

OFF*
ON

Prints out an error page when
emulated PostScript errors occur.

*Denotes default setting

Chapter 2

Printing Menu
The Printing Menu is used to set default settings for a specific print
job.
Menu Item

Values

Description

COPIES

1 to 999 (default:1)

Number of copies.

ORIENTATION

PORTRAIT*
LANDSCAPE

Determines the default
page orientation.

FORM LENGTH

5 to 128 lines
(default: 60)

Maximum lines on a page
before a formfeed occurs.

DUPLEX1

OFF*
ON

Enables two-sided
printing.

BINDING2

LONG EDGE*
SHORT EDGE

Prints pages for specified
binding type.

PCL FONT SOURCE

INTERNAL*
SOFT
SLOT n (n = 1,2,3)

Instructs the printer
where to look for PCL
fonts.

PCL FONT NUMBER

0 to 999 (default: 0)

Specifies a default PCL
font number.

PCL FONT PITCH3

0.44 to 99.99
(default: 10)

Specifies a default pitch
for PCL fonts.

PCL FONT
POINT SIZE4

4 to 999.75
(default: 12)

Specifies a default font
size for PCL fonts.

PCL SYMBOL SET

PC-8 (default)

Used to select an
appropriate symbol set.
See the appendix on PCL
commands.

COURIER

REGULAR*
DARK

Dark Courier was used in
older LaserJet printers.

APPEND CR TO LF

NO*
YES

Appends a carriage
return to each line feed
character in the data
stream. (UNIX)

*Denotes default setting
1Only displays when the Duplex Printing Accessory is attached
2Only displays when DUPLEX is selected
3Only displays when a fixed space font is specified
4Only displays when a proportional space font is specified

Using the Printer Control Panel

I/O Menu
The I/O Menu allows you to make changes to printer interface
settings. The following table lists the selections that appear for each
item in this menu. (See chapter 6 for additional information.)
Menu Item

Values

Description

I/O TIMEOUT

5 to 300 SECONDS
(default: 15)

Amount of time the printer waits to
receive data before switching to
another port.

I/O BUFFER

AUTO*
OFF
ON

Allocates memory to I/O ports.

I/O BUFFER SIZE1

nnnnnnK
(default: 100K)

Amount of memory allocated to the
I/O ports.

PARALLEL HIGH
SPEED

YES*
NO

Allows faster parallel
communications supported by
newer computers.

PARALLEL
ADV FUNCTIONS

ON*
OFF

Turns bidirectional parallel
communication on and off.

*Denotes default setting
1Only appears if I/O BUFFER is ON

EIO Menu
If an Enhanced Input Output (EIO) card (for example, an HP JetDirect
Print Server) has been installed in the printer, an additional menu is
available. This additional menu provides a way to configure the EIO
accessory and to adjust network interface settings. For information on
HP JetDirect EIO menus, see the HP JetDirect Print Server Software
Installation Guide. This guide is included with the HP Color LaserJet
4500 N and 4500 DN printers and is also available through HP Direct.
(For ordering information, see Appendix D.)

Chapter 2

Calibration Menu
This printer features automatic, internal calibration to produce
optimum color for most print jobs. The Calibration Menu provides finetuning for critical color-matching requirements.
For information on using this menu for setting toner densities, see
chapter 4.
CAUTION

Calibrating toner densities changes the color balance of your printer by
altering halftones. It affects all print jobs. Notify your network
administrator before performing this procedure.

Menu Item

Values

PRINT
CALIBRATION PAGE

Prints out the color calibration
page.

CYAN
DENSITY

-5 to +5
(default: 0)

Used for increasing or decreasing
cyan toner density.

MAGENTA
DENSITY

-5 to +5
(default: 0)

Used for increasing or decreasing
magenta toner density.

YELLOW
DENSITY

-5 to +5
(default: 0)

Used for increasing or decreasing
yellow toner density.

BLACK
DENSITY

-5 to +5
(default: 0)

Used for increasing or decreasing
black toner density.

RESET DENSITY
VALUES

Description

Using the Printer Control Panel

Resets density values back to
default settings. Press SELECT to
reset values.

Resets Menu
The Resets Menu is used for resetting the printer’s memory and for
returning the printer to its factory default settings. It is also used to
clear maintenance messages following the replacement of certain
consumable items.
Menu Item

Description

RESET MEMORY

Resets the printer to user-specified default settings.

RESTORE FACTORY
SETTINGS

Resets the printer to factory default settings.

NEW TRANSFER KIT
SELECT IF DONE

Clears the maintenance message after the transfer kit
has been replaced.

NEW FUSER KIT
SELECT IF DONE

Clears the maintenance message after the fuser kit has
been replaced.

Chapter 2

Using the Printer Control Panel in
Shared Environments
The printer control panel functions essentially the same in shared
printer environments as it does when connected to a standalone
computer. If problems occur, contact your network administrator.
Because your printer is shared with other users, adhering to the
following guidelines will help ensure successful printer operation:

Note

●

Consult your system administrator before making changes to
control panel settings. Changing control panel settings could
affect other print jobs.

●

Coordinate with other users before changing the default printer
font and downloading soft fonts. Coordinating these operations
conserves memory and avoids unexpected printer output.

●

Be aware that switching printer personalities, such as Emulated
PostScript or PCL, affects the printed output of other users.

Your network operating system may automatically protect each user’s
print job from the effects of other print jobs. Consult your system
administrator for more information.

Using the Printer Control Panel

Changing Printer Control Panel Configuration
Settings
By using the printer control panel, you can make changes to general
printer configuration default settings such as PowerSave, printer
personality (language) and jam recovery.
CAUTION

Hewlett-Packard recommends that configuration settings be changed
only by a system administrator. Configuration settings very seldom
need to be changed.

To change printer control panel configuration
settings
1

Press MENU until CONFIGURATION MENU displays.

Press ITEM until the item that you want to change displays.

Press VALUE until the appropriate setting displays.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Changing PowerSave Settings
The adjustable PowerSave feature reduces power consumption when
the printer has been inactive for an extended period. The printer
display dims when the printer is in PowerSave mode. You can set the
length of time before the printer goes into PowerSave mode to OFF,
1 minute, 30 minutes or to 1, 2, 4, or 8 hours. The default setting is
1 hour.

Chapter 2

To change PowerSave setting
1

Press MENU until CONFIGURATION MENU displays.

Press ITEM until POWERSAVE displays.

Press VALUE until the appropriate setting displays.

Press SELECT to save the setting.

Press GO. The printer will return to the READY state within a few
minutes.

If you want to disable PowerSave, select OFF in step 3.
Note

This printer qualifies as ENERGY STAR compliant, as determined by the
U.S. Environmental Protection Agency (EPA).

Switching Printer Personalities
This printer features automatic personality (printer language)
switching. In AUTO mode, the printer automatically detects the type of
print job and configures its personality to accommodate that job. You
also can change the personality mode to either PCL or PostScript
Emulation (PS).

To switch printer personality

Press MENU until CONFIGURATION MENU displays.

Press ITEM until PERSONALITY displays.

Press VALUE until the appropriate setting displays.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Using the Printer Control Panel

Setting the I/O Timeout
I/O Timeout sets the number of seconds that the printer waits to
receive additional data from the computer before switching I/O ports.
The default setting for the printer is 15 seconds.
Note

Setting the I/O Timeout too high may cause a single I/O port to remain
active and prohibit data from being received through other ports.
Setting I/O Timeout too low may result in missing characters, out-oforder print jobs, or other print problems.

To set the I/O Timeout

Press MENU until I/O MENU displays.

Press ITEM until I/O TIMEOUT displays.

Press VALUE to increase or decrease the I/O Timeout value.
Holding the key down will change the value more quickly.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Chapter 2

Disabling the High-Speed Parallel Interface
This printer features a high-speed, bi-directional parallel interface.
The interface supports high and low speed access. The high-speed
access may not be compatible with some computers. Through the I/O
Menu, you can enable and disable high speed parallel interface. The
default setting is enabled.

To disable the high speed parallel interface

Press MENU until I/O MENU displays.

Press ITEM until PARALLEL HIGH SPEED displays.

Press VALUE until NO displays. (To enable high-speed parallel
interface, set the value to YES.)

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Using the Printer Control Panel

Setting Advanced Functions
This printer supports bidirectional parallel communication. You can
turn this feature on and off through the I/O Menu.

To enable bidirectional parallel communication
1

Press MENU until I/O MENU displays.

Press ITEM until PARALLEL ADV FUNCTIONS displays.

Press VALUE until ON displays.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Resetting Printer Memory
CAUTION

Resetting memory clears the page buffer, removes downloaded fonts
and macros, and returns all print menu settings to user-selected
defaults.

To reset printer memory

Press MENU until RESETS MENU displays.

Press ITEM until RESET MEMORY displays.

Press SELECT. RESETTING MEMORY appears on the printer
control panel display, and then the printer automatically returns to
the READY state.

Chapter 2

Resetting the Printer to Factory Default
Settings
Resetting the printer to factory default settings can be useful when
you are troubleshooting with the printer.
CAUTION

Resetting factory defaults clears the page buffer, removes downloaded
fonts and macros, and returns all print menu settings to factory defaults.

To reset the printer to factory default settings
1

Press MENU until RESETS MENU displays.

Press ITEM until RESTORE FACTORY SETTINGS displays.

Press SELECT until the following message appears:
RESTORING
FACTORY SETTINGS

This message displays until the printer has completed the
initialization process. The printer automatically returns to the READY
state.

Using the Printer Control Panel

Common
Printing Tasks

Overview
This chapter helps you perform common printing tasks. The
chapter includes the following sections:

●

Selecting Print Media

●

Printing on Special Media

●

Controlling Print Jobs

●

Configuring Input Trays

●

Printing from Tray 1 (Multipurpose Tray)

●

Printing from Tray 2

●

Printing from Tray 3 (optional 500-Sheet Paper Feeder)

●

Using the Duplex Printing Accessory for Two-Sided Printing

●

Special Printing Situations

●

Stopping a Print Request

Chapter 3

Selecting Print Media
You can use many types of paper and other print media with this
printer. This section provides guidelines and specifications for
selecting and using different print media.
Before purchasing any media or specialized forms in quantity, verify
that your paper supplier obtains and understands the print media
requirements specified in the HP LaserJet Family Paper Specification
Guide. The guide is available through HP Direct. See Appendix D for
ordering information.
It is possible that media could meet all of the guidelines in this chapter
and still not print satisfactorily. This may be due to abnormal
characteristics of the printing environment or to other variables over
which Hewlett-Packard has no control (for example, extremes in
temperature and humidity).
Hewlett-Packard recommends testing any media before buying it
in large quantities.
CAUTION

Using media that does not conform to the specifications listed here or
in the paper specification guide can cause problems that require
service. This service is not covered by the Hewlett-Packard warranty
or service agreements.

Common Printing Tasks

Supported Media Weights and Sizes
For optimum results, use conventional 75 g/m2 (20 lb) xerographic
paper. Verify that the paper is of good quality and is free of cuts,
nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent
edges.
Media
Specifications

Capacity

Tray

Supported Media

Tray 1

Paper
Single-sided:
A4/Letter
60 to 159 g/m2
(16 to 42 lb)
Legal
Executive
Two-sided:
JIS B5
64 to 105 g/m2
A5
(17 to 28 lb)
Custom
Minimum Size:
76 x 127 mm (3 x 5 in)
Maximum Size:
216 x 356 mm (8.5 x 14)

150 sheets of 75 g/m2
(20 lb) paper

Transparencies
Glossy Paper

0.13 mm (5 mil)
120 g/m2
(32 lb/80 lb text)

Limit of 50
Limit of 50 sheets

Envelopes
(Tray 1 only)
Com10
Monarch
C5
DL
B5 (JIS)

Maximum weight:
90 g/m2 (24 lb)

Limit of 10

Labels
(Tray 1 only)
Cardstock (Postcards)
(Tray 1 only)

Do not load more than
the maximum stack
height of 15 mm (0.6 in).

Limit of 50
Maximum weight:
176 g/m2 (47 lb)
Maximum size:
200mm x 148mm
(7.87 in x 5.82 in)

Do not load more than
the maximum stack
height of
15 mm (0.6 in)

Chapter 3

Media
Specifications

Capacity

Paper
A4/Letter
Legal
Executive
JIS B5
A5
Custom (B5 ISO)*

60 to 105 g/m2
(16 to 28 lb)

250 sheets of 75 g/m2
(20 lb) paper

Transparencies
Glossy Paper

0.13 mm (5 mil)
120 g/m2
(32 lb/80 lb text)

Limit of 50
Limit of 200 sheets

Paper
A4/Letter
Legal
Executive
JIS B5
Custom (B5 ISO)*

60 to 105 g/m2
(16 to 28 lb)

500 sheets of 75 g/m2
(20 lb) paper

Transparencies
Glossy Paper

0.13 mm (5 mil)
120 g/m2
(32 lb/80 lb text)

Limit of 50
Limit of 500 sheets

Paper
A4/Letter
Legal
Executive
JIS B5

64 to 105 g/m2
(17 to 28 lb)

Tray

Supported Media

Tray 2

Tray 3
(optional)

Duplex
Printing
Accessory
(optional)

*Trays 2 and 3 use “Custom” size specifically for B5 ISO. Trays 2 and 3 do not support the range of custom
sizes available in Tray 1.

Common Printing Tasks

Media to Avoid
Use the following guidelines to avoid poor print quality or damage to
your printer:

●

Do not use paper that is too rough.

●

Do not use paper that is embossed or coated unless it is
specifically recommended for use in this printer.

●

Do not use paper with cutouts or perforations other than standard
3-hole punched paper.

●

Do not use multipart forms.

●

Do not use paper with irregularities such as tabs or staples.

●

Do not use letterhead paper with low temperature dyes or
thermography. Preprinted forms or letterhead must use inks that
can tolerate temperatures of 190° C (374° F) for 0.1 second.

●

Do not use any media that produces hazardous emissions, or
that melts, offsets, or discolors when exposed to 190° C (374° F)
for 0.1 second.

●

Do not use paper that has already been printed on or that has
been fed through a photocopier.

●

Do not use paper with a watermark if you are printing solid
patterns.

Chapter 3

Printing on Special Media
Use these guidelines when printing on special types of media.

Printing on Transparencies
When printing on transparencies, use the following guidelines:
CAUTION

To prevent transparencies from bonding together, always send them to
the top output bin.
●

CAUTION

Handle transparencies using the edges. Oils from your fingers
that are deposited on the transparency can cause print quality
problems.

Use only overhead transparencies recommended for use in this printer.
Hewlett-Packard recommends using HP Color LaserJet
Transparencies with this printer. HP products are designed to work
together for optimum printing results.

Printing on Glossy Paper
When printing on glossy paper, select the glossy print setting in the
printer driver. You can also use the printer control panel to set the
media type to GLOSS for the input tray you are using. Because this
affects all print jobs, it is important to return the printer back to its
original settings once your job has printed. See the section later in
this chapter on configuring input trays.

Printing on Colored Paper
Colored paper should be of the same high quality as white
xerographic paper. Pigments used must be able to withstand the
printer’s fusing temperature of 190° C (374° F) for 0.1 second without
deterioration. Do not use paper with a colored coating that was added
after the paper was produced.
The printer creates colors by printing patterns of dots, overlaying and
varying their spacing to produce various colors. Varying the shade or
color of your paper will affect the shades of your printed colors.

Common Printing Tasks

Printing Envelopes
Note

Envelopes can only be printed from Tray 1. Hewlett-Packard
recommends configuring Tray 1 as a cassette and setting the tray’s
media type to the specific envelope size. See the section later in this
chapter on loading envelopes.
Adhering to the following guidelines will help ensure proper printing of
envelopes and help prevent printer jams:
●

Do not load more than 10 envelopes into Tray 1.

●

The weight rating of envelopes should not exceed
90 g/m2 (24 lb).

●

Envelopes should be flat.

●

Do not use envelopes with windows or clasps.

●

Envelopes must not be wrinkled, nicked, or otherwise damaged.

●

Envelopes with peel-off adhesive strips must use adhesives that
can withstand the heat and pressures of the printer’s fusing
process.

●

Envelopes should be loaded with the flaps facing away from the
printer and toward the right side of the printer.

Printing on Labels
Note

For printing labels, Hewlett-Packard recommends configuring Tray 1 as
a cassette and setting the tray’s media type to LABELS in the printer
control panel. See the section later in this chapter on configuring input
trays.
When printing labels, use the following guidelines:

●

Verify that the labels’ adhesive material can tolerate temperatures
of 190° C (374° F) for 0.1 second.

●

Verify that there is no exposed adhesive material between the
labels. Exposed areas can cause labels to peel off during
printing, which can cause printer jams. Exposed adhesive can
also cause damage to printer components.

●

Do not re-feed a sheet of labels.

●

Verify that labels lie flat.

●

Do not use labels that are wrinkled, bubbled, or otherwise
damaged.

Chapter 3

Heavy Paper
Use Tray 1 for paper that is heavier than 105 g/m2 (28 lb). For
optimum results when printing on heavy paper, use the printer control
panel to configure Tray 1 as a cassette and then set the media type
for the tray to HEAVY. Because this affects all print jobs, it is important
to return the printer back to its original settings once your job has
printed. See the section later in this chapter on configuring input
trays.
CAUTION

Do not use paper that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, paper
jams, reduced print quality, and excessive mechanical wear.

Preprinted Forms and Letterhead
Observe the following guidelines for best results with preprinted forms
and letterhead:
●

Forms and letterhead must be printed with heat-resistant inks
that will not melt, vaporize, or release hazardous emissions when
subjected to the printer’s fusing temperature of approximately
190° C (374° F) for 0.1 second.

●

Inks must be non-flammable and should not adversely affect any
printer rollers.

●

Forms and letterhead should be sealed in a moisture-proof
wrapping to prevent changes during storage.

●

Before you load preprinted paper such as forms and letterhead,
verify that the ink on the paper is dry. During the fusing process,
wet ink can come off of preprinted paper.

Recycled Paper
This printer supports the use of recycled paper. Recycled paper must
meet the same specifications as standard paper. (See the
HP LaserJet Family Paper Specification Guide.) The guide is
available through HP Direct. See Appendix D for ordering information.
Hewlett-Packard recommends that recycled paper contain no more
than 5 percent ground wood.

Common Printing Tasks

Controlling Print Jobs
Among the aspects of a print job that you can control are the tray from
which the printer pulls media, the bin to which you send the job, and
the configuration for type and size of media for each tray. You can
control print jobs through the printer driver, your software application,
or the printer control panel.
CAUTION

To avoid affecting print jobs of other users, whenever possible, make
printer setup changes through your software application or the printer
driver. Printer setup changes made through the control panel become
default settings for subsequent jobs. Changes made through an
application or printer driver affect only that specific job.

Selecting Output Bins
This printer has two media output bins. The position of the door to the
rear output bin determines the bin used: If the door to the rear output
bin is open, media is directed to that bin. If it is closed, media is
directed to the top output bin. There are no driver or software options
for selecting an output bin. Figure 3-1 illustrates the top and rear
output bins.

Note

●

The top output bin holds up to 250 sheets of standard paper in
correct order, facing down. When the bin is full, a sensor directs
the printer to stop printing. Printing resumes when you remove
paper from the bin.

●

The rear output bin holds up to 100 sheets of standard paper in
reverse order, facing up. When the door to the rear output bin is
open, media is directed to this bin. When this door is closed,
media is directed to the top output bin. Because there is no
sensor at this output bin, you should monitor the bin and empty it
when it is full.

If the rear output bin is open, duplex printing is not possible. Close the
rear output bin when duplex printing.
When printing on transparencies, close the rear output bin. This causes
the transparencies to be sent to the top output bin and reduces the risk
of jamming.

Chapter 3

Figure 3-1

Rear view (shown with the optional 500-sheet paper feeder and duplex printing
accessory)

Top Output Bin

Rear Output Bin

Selecting Media by Type
If you want to select media for your job by type of media rather than
by the input tray (source), you must first configure a printer tray for the
media type you are using, and then specify that media type in the
printer driver.
Selecting media by type rather than source is similar to locking out
trays and helps protect special media from accidental use. For
example, if a tray is configured for letterhead, and you specify in your
driver to print on plain paper, the printer will not pull the letterhead
from that tray. Instead, it will pull from a tray that has plain paper
loaded and that has been configured for plain paper on the printer
control panel.

Common Printing Tasks

Configuring Input Trays
This printer allows you to configure input trays by type and size. This
allows you to load different media types and sizes in the printer’s input
trays and then request media by type or size.

Note

●

When the printer is used as a standalone printer, it might be
beneficial to configure the printer as TRAY 1 MODE=FIRST. In
this mode, if media is loaded in Tray 1 and no other tray is
specified, media will be pulled from Tray 1 regardless of the type
or size of media loaded in the tray.

●

When the printer is used in a network environment, it might be
beneficial to configure Tray 1 as TRAY 1 MODE=CASSETTE. In
this mode, the tray acts as a cassette-style tray and can then be
configured for media type and size.

When Tray 1 is in FIRST mode, be sure that the media loaded meets
the specifications for duplex printing. (See the supported media weights
and sizes section earlier in this chapter.)

Configuring Tray 1 as a Cassette
Tray 1 is designed to accommodate printing on a variety of media
types.

To configure Tray 1 as a cassette
1

Press MENU until PAPER HANDLING MENU displays.

Press ITEM until TRAY 1 MODE displays.

Press VALUE until CASSETTE displays.

Press SELECT to save the setting.

Press ITEM until TRAY 1 SIZE displays.

Press VALUE until the proper media size displays.

Press SELECT to save the setting.

Press ITEM until TRAY 1 TYPE displays.

Press VALUE until the proper media type displays.

10 Press SELECT to save the setting.
11 Press GO to return the printer to the READY state.

Chapter 3

Configuring Trays 2 and 3 by Media Type
Trays 2 and 3 are cassette-style trays. You can select them by media
size and type through your software application or the printer driver.
Note

Tray 2 has an internal media-size sensor and does not need to be
configured on the printer control panel for media size. The media-size
knob on the side of Tray 3 must be set to the correct media size.

To configure Trays 2 or 3
1

Press MENU until PAPER HANDLING MENU displays.

Press ITEM until TRAY 2 TYPE displays (or TRAY 3 TYPE when
configuring Tray 3).

Press VALUE until the proper media type displays.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Tray Priority
When all trays have the same size and type media loaded, the printer
pulls media from input trays in the following order:
When Tray 1 is configured as TRAY 1 MODE=FIRST
●

Tray 1

●

Tray 3 (if attached)

●

Tray 2

When Tray 1 is configured as TRAY 1 MODE=CASSETTE

●

Tray 3 (if attached)

●

Tray 2

●

Tray 1

Common Printing Tasks

Printing from Tray 1 (Multipurpose Tray)
Tray 1, the multipurpose tray, can print on all supported sizes and
types of media and envelopes.

Chapter 3

Loading Media into Tray 1
To load media into Tray 1

CAUTION
To avoid jams, never add or remove
media from a tray during printing. To
avoid damaging the printer, place labels
and paper heavier than 105 g/m2 (28 lb)
only in Tray 1.
2

Pull up the tray extension.

Slide the media-width guides all the
way open.

Load media into the tray with the
side to be printed facing the printer.
Slide the media in until it sits
squarely in the bottom of the tray.

Slide the media-width guides in until
they hold the media firmly in place
without bending it.

Note
For proper paper feeding, custom media
must be at least 76 mm (3 in) wide and
127 mm (5 in) long.
4
Note
Load prepunched paper with the holes
toward the side of the printer as
illustrated. For two-sided printing, load
media with the front side facing away
from the printer.

Common Printing Tasks

Loading Envelopes into Tray 1
1

Envelopes can only be printed from
Tray 1. This tray holds up to 10
envelopes. For envelope specifications,
see the “Supported Media Weights and
Sizes” section earlier in this chapter.

To load envelopes into Tray 1

CAUTION
To avoid jams, do not remove or insert
envelopes during printing.
1

Pull up the tray extension.

Slide the media-width guides all the
way open.

Load up to 10 envelopes into Tray 1
with their back flap facing away from
the printer. Slide the envelopes in
until they sit squarely in the bottom
of the tray as illustrated.

Slide the media-width guides in until
they hold the envelopes firmly in
place without bending them.

Chapter 3

Printing envelopes when TRAY 1 MODE=CASSETTE
For the best results when printing envelopes, Tray 1 should be
configured as TRAY 1 MODE=CASSETTE and media size should be
set to the size corresponding to the envelopes you are printing on.

Note

Set the media size for Tray 1 in the printer control panel. (See
“Configuring Tray 1” earlier in this chapter.)

Specify Tray 1 or select media source by size (for example,
COM 10 or DL).

If your software does not automatically format an envelope,
specify Landscape for page orientation in your software
application or printer driver. Use the following guidelines to set
margins for return and destination addresses on Commercial #10
or DL envelopes.
Address Type

Left Margin

Top Margin

Return

15 mm (0.6 in)

Destination

102 mm (4.0 in)

51 mm (2.0 in)

For envelopes of other sizes, adjust the margin settings appropriately.
4

Select Print from the software application or printer driver.

Printing envelopes when TRAY 1 MODE=FIRST
If Tray 1 is configured as TRAY 1 MODE=FIRST (default), select
Tray 1 or use autoselect and then print the file from your software
application or the printer driver. In this mode, the printer will pull
media from the tray regardless of the size and type of media loaded. If
your software does not automatically format an envelope, follow the
instructions provided in the previous section.

Common Printing Tasks

Printing from Tray 2
Tray 2 holds up to 250 sheets of standard paper. The tray adjusts for
Letter, Legal, A4, A5, JIS B5, Custom (B5 ISO), and Executive paper.
The printer automatically detects the media size in Tray 2 based on
the tray’s paper guide configuration.

Chapter 3

Loading Media into Tray 2
To load media into Tray 2

CAUTION
Do not print cardstock, labels,
envelopes, and unsupported sizes of
media from Tray 2. These media types
should be printed only from Tray 1.
Do not overfill the input tray. Overfilling
trays can cause jams in the printer.

To avoid causing jams, never open the
tray while it is in use.
1

Remove Tray 2 from the printer and
place it on a flat surface.

Set the rear media-length guide by
squeezing the guide adjustment
latch and sliding the back of the tray
to the length of media you are
loading.

Slide the media-width guides all the
way open by squeezing the release
latch.

Load media with the print side facing
down into the tray.

Common Printing Tasks

Verify that media lies flat in the tray
and that it fits under the metal tabs.

Slide the media-width guides in until
they hold the media firmly in place
without bending it.

Insert Tray 2 into the printer.

Note
Load prepunched paper as illustrated.
For two-sided printing, load media with
the front side facing up.

Chapter 3

Printing from Tray 3 (500-Sheet Paper Feeder)
The printer supports an optional 500-sheet paper feeder (Tray 3).
Tray 3 attaches to the bottom of the printer and serves as the printer’s
base. When the optional duplex printing accessory is installed, the
duplex unit must be positioned between the printer and the 500-sheet
paper feeder. The printer’s internal sensors detect the presence or
absence of Tray 3, and the printer control panel options automatically
adjust to reflect the current configuration.

Figure 3-2

Tray 3 (optional 500-Sheet Paper Feeder)
The following are features of the 500-sheet paper feeder (Tray 3):

Note

●

The tray has a capacity of 500 sheets of standard paper.

●

It is adjustable for specific media sizes, with corresponding stop
positions.

●

The printer automatically detects media size based on Tray 3’s
physical configuration and the position of the media-size knob
located on the side of the tray.

●

A user-configurable software setting identifies the media type that
the printer expects to be loaded in Tray 3.

●

An internal sensor automatically detects when Tray 3 is empty.

●

A paper level indicator is provided on the front face of the tray.

The paper path for the 500-sheet paper feeder passes through Tray 2.
If Tray 2 is partially pulled out or removed, media from the paper feeder
cannot feed into the printer. This causes the printer to go offline and
generates a message that Tray 2 must be installed.

Common Printing Tasks

Loading Media into Tray 3
1

Tray 3 adjusts for Letter, Legal, A4, JIS
B5, Custom (B5 ISO), and Executive
paper. The printer automatically detects
the media size in Tray 3 based on the
tray’s physical configuration and the
position of the media-size knob.

To load media into Tray 3
2

CAUTION
Do not print cardstock, labels, and
envelopes from Tray 3. This media
should be printed only from Tray 1.
Do not overfill the input tray. Overfilling
trays can cause jams in the printer.
1

Remove Tray 3 and place it on a flat
surface.

Set the rear media-length guide by
squeezing the release latch and
sliding the guide to the length of
media you are loading.

For special-size media, flip up the
special media guide.

Squeezing the release latch, slide
the media-width guides all the way
open.

Chapter 3

Load media into Tray 3 with the print
side facing down. Do not overfill the
tray.

Slide the media-width guides in until
they hold the media firmly in place
without bending it.

Verify that media lies flat in the tray
and that it fits under the metal tabs.

Set the media-size knob on the side
of the tray to the size of media
loaded in the tray.

Common Printing Tasks

Insert Tray 3 into the printer.

10 Verify that the printer driver is
configured to recognize Tray 3. (For
instructions, see the online Help for
the printer driver.)
Note
Load prepunched paper with holes
toward the side of the tray as illustrated.
For two-sided printing, load media with
the front side facing up.

Chapter 3

Using the Duplex Printing Accessory for
Two-Sided Printing
The optional duplex printing accessory (figure 3-3), enables you to
print on both sides of a page. In two-sided printing, known as duplex
printing or duplexing, the back side of the page is printed first. Then
the page is sent through the duplex printing accessory, where it is
flipped over and sent back through the printer for printing on the front.
Note

Although the printer detects the presence of the duplex printing
accessory, to print on two sides of the page, you must still specify duplex
options in your software application or in the printer driver.

Figure 3-3

Duplex Printing Accessory

Common Printing Tasks

To use the duplex printing accessory successfully:
●

Be sure that the duplex printing accessory is installed correctly. If
the 500-sheet paper feeder (Tray 3) is installed, the duplex unit
must be positioned between the printer and Tray 3.

●

Verify that the printer driver is configured to recognize the duplex
printing accessory. (For instructions, see the online Help for the
printer driver.)

●

Close the door to the rear output bin. The rear output bin is
located at the back of the printer.

●

Select the appropriate duplex options in the printer driver
software. Duplex options include the page and binding
orientation.

●

Duplex printing is not supported for certain media types, including
transparencies, labels, and cardstock.

Control Panel Settings for Duplex Printing
Many software applications allow you to change duplex printing
settings. If your software application or printer driver does not allow
you to adjust duplex printing settings, you can adjust these settings
through the control panel.
CAUTION

Do not open the door to the rear output bin during duplex printing. Doing
so can cause jams or misprints.

To set duplex printing from the printer control panel
Note

Changing duplex settings through the printer control panel affects all
print jobs. Whenever possible, change duplex settings through your
software application or printer driver.
1

Press MENU until PRINTING MENU displays.

Press ITEM until DUPLEX displays.

Press VALUE until ON displays.

Press SELECT to save the setting.

Press ITEM until BINDING displays.

Press VALUE to select either LONG EDGE or SHORT EDGE
binding (see figure 3-4).

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

Chapter 3

From your software application or printer driver, select duplex
printing.

10 Print the job.
Note

To select duplex printing from the printer driver, the driver must first be
configured to recognize the duplex printing accessory. (For instructions,
see the online Help for the printer driver.)

Options for Binding Duplex Printing Jobs
Before printing in duplex mode, decide on which edge you will be
binding your finished document. The binding setup options are:

Figure 3-4

●

Long-edge (book) binding, which is the conventional layout used
in book binding. (See 1 in figure 3-4)

●

Short-edge (tablet) binding, which is the type often used with
calendars. (See 2 in figure 3-4)

Binding Options
1

Long-Edge Binding

Short-Edge Binding

Common Printing Tasks

Special Printing Situations
Use these guidelines when printing on special types of media.

Printing a Different First Page
Use the following procedure to print the first page of a document on a
different media type than the rest of the document, One example is
printing the first page of a letter on letterhead paper and the rest of
the letter on plain paper.
1

From your application, specify a tray for the first page (letterhead)
and another tray for the remaining pages.

Load the letterhead into the tray that you specified in step 1.

Load the paper for the remaining pages of the document into
another tray.

You can also print on a different first page by using the printer control
panel to set the types of media that are loaded in the trays and then
selecting the first and remaining pages by media type.

Printing on Custom-Size Media
The printer supports single-sided printing on custom-size media. Tray
1 supports media sizes from 76 x 127 mm (3 x 5 in) to 216 x 356 mm
(8.5 x 14 in), including B5 ISO. The only custom size supported by
Trays 2 and 3 is B5 ISO.
When printing on custom-size media, if Tray 1 is configured in the
printer control panel as TRAY 1 MODE=CASSETTE, you must set the
media size for Tray 1 to CUSTOM in the printer control panel. If Tray 1
is configured as TRAY 1 MODE=FIRST, the printer will print on
whatever media is loaded in the tray. When printing on custom size
(B5 ISO) media from Trays 2 or 3, adjust the paper guides on the tray
to the Custom (B5 ISO) marking.
Some software applications and printer drivers allow you to specify
custom paper-size dimensions. Be sure to set the correct paper size
in both the page setup and print dialog boxes.
If your software application requires you to calculate margins for
custom-size paper, see the online Help for that application.

Chapter 3

Stopping a Print Request
You can stop a print request either from the printer control panel or
from your software application. To stop a print request from a
computer on a network, see the online Help for the specific network
software.
Note

It may take some time for all printing to clear after a print job is canceled.

To stop the current print job from the printer control
panel
Press CANCEL JOB on the printer control panel to cancel the job that is
currently printing. Pressing CANCEL JOB does not affect subsequent
print jobs that are stored in the printer buffer.

To stop the current print job from your software
application
If several requests have been sent to the printer through your
software, they may be waiting in a print queue (in Windows Print
Manager, for example). See your software documentation for specific
instructions on canceling a print request from the computer.

Common Printing Tasks

Using Color

Overview
The printer is designed to provide outstanding color output. This
chapter provides information to help you obtain the best color
quality from this printer. The chapter includes the following
sections:

●

Customizing Color Output Through Printer Drivers

●

Matching Colors

●

Adjusting Color Balance

Chapter 4

Customizing Color Output Through Printer
Drivers
The printer driver, which is installed with your printer software,
enables your software applications to use the features of the printer. It
also gives you customized control of color text, graphics, and photos.
The method of accessing your printer driver depends on your
computer’s operating system. For specific instructions on accessing
printer drivers, see the printer driver’s Readme file, which is included
on the printing system CD-ROM.
The following color control features are available only through your
HP printer driver. See the printer driver’s online Help for details on
color settings and their effect on printed output.

Halftone Options
Halftone options affect the resolution and clarity of your color output.
You can select halftone settings for text, graphics, and photos
independently. The two halftone options are Smooth and Details.
The Smooth option provides better results for large, solid-filled print
areas. It also enhances photos by smoothing out fine color
gradations.
The Detail option is useful for text and graphics that require sharp
distinctions among lines or colors, such as images that contain a
pattern or a high level of detail.

Using Color

HP ColorSmart II
HP ColorSmart II default settings will produce optimum results for
most color printing needs. However, you can also manually adjust
color settings through the printer driver’s Vivid Color and Screen
Match color control options.

Vivid Color
Vivid Color produces colors that are very bright and vivid. When you
use Vivid Color, your color output is brighter than the colors that
appear on your screen.

Screen Match
Screen Match (sRGB) (standard red-green-blue) prints colors that are
close to those you see on your screen. Screen Match can be useful
for retouching photographs or when you have created colors on your
screen that you wish to reproduce, such as special colors for a
company logo.
Note

Factors such as the type of monitor you use and the room’s lighting can
affect the appearance of colors on your screen.

Print in Grayscale
The Print in Grayscale option in the printer driver allows you to print
documents using shades of gray in place of colors. This option is ideal
for printing proofs of color documents, or for printing documents that
will later be faxed or photocopied.

Chapter 4

Matching Colors
The process of matching printer output color to your monitor is quite
complex because printers and computer monitors use different
methods of producing color. Monitors display colors by light pixels
using an RGB (red, green, blue) color process, but printers print
colors using a CMYK (cyan, magenta, yellow, and black) process.

Color-Matching Factors
Several factors can influence your ability to match printed colors to
those on your monitor. These factors include:
●

print media

●

overhead lighting

●

personal differences in perception

●

software applications

●

operating system palettes

●

monitors

●

video cards and drivers

Matching PANTONE®* Colors
In addition to controlling color through the printer driver, you can
control color through PANTONE® * color matching.
PANTONE® * colors are certified RGB and CMYK values specified in
the PANTONE® * color-matching system, which is supported in many
graphics software applications. This color-matching system is useful
for matching printer output to a specific color (for example, a logo).
See the documentation for your software application for instructions
on using PANTONE® * colors.
For more information on using PANTONE® * colors, see the Readme
file for the PANTONE® * color-matching system included on the
printing system CD-ROM.
Note

Color settings, halftone settings, and print media affect the appearance
of PANTONE® * colors. To achieve true PANTONE® *-certified colors,
all components used, including the video driver, software application
or printer driver, and the print media, must be PANTONE® *-certified.

Using Color

Adjusting Color Balance
This printer features automatic color calibration to provide high-quality
color output. In situations that require critical color control, you can
manually adjust the density balance of the printer’s four toner colors.
CAUTION

This procedure should only be performed by your network
administrator. Performing this procedure changes the color balance of
the printer by altering halftones and affects all print jobs.

To adjust color balance
Step 1: Print a color balance calibration page.
The color balance calibration page displays current color settings and
provides a record of the printer’s initial settings before any
adjustments are made.

Note

Press MENU until CALIBRATION MENU displays.

Press ITEM until PRINT CALIBRATION PAGE displays.

Press SELECT to print the color balance calibration page. The
page consists of four color bars (cyan, magenta, yellow, and
black) and a box containing gray balance circles (see figure 4-1).
The factory default setting for each color is zero. The range of
settings is -5 to +5.

Adjusting densities using the four color bars provides coarse color
balance adjustments. After making these adjustments, you can finetune color densities by adjusting the gray balance. (See step 7 for
instructions.)

Chapter 4

Figure 4-1

Color Balance Calibration Page
Step 2: Adjust the cyan (C) density setting.
Examine the cyan density bar (C) on the color balance calibration
page (see figure 4-1) from a distance of 2 meters (6 ft). If the center
oval matches the background pattern more than the other ovals, the
cyan density does not need to be adjusted and you should continue
on to the magenta (M) setting. If an oval left of center or right of center
matches the background more than the center oval, use the following
steps to enter the number:

Press ITEM until CYAN DENSITY displays.

Press the right side of the VALUE key to increase the value, or
press the left side to decrease it, until the number corresponding
to the oval that most closely matches the background pattern is
displayed.

Press SELECT to save the value. An asterisk (*) displays next to
the selected setting.

Using Color

Step 3: Adjust the magenta (M) density setting.
Examine the magenta density bar (M). If the center oval matches the
background pattern more than the other ovals, the magenta density
does not need to be adjusted and you should continue with the next
step. If not, use the following steps to adjust the density:
1

Press ITEM until MAGENTA DENSITY displays.

Press SELECT to save the value. An asterisk (*) displays next to
the selected setting.

Step 4: Adjust the yellow (Y) density setting.
Examine the yellow density bar (Y). If the center oval matches the
background pattern more than the other ovals, the yellow density
does not need to be adjusted and you should continue with the next
step. If not, use the following steps to adjust the density:

Press ITEM until YELLOW DENSITY displays.

Press SELECT to save the value. An asterisk (*) displays next to
the selected setting.

Chapter 4

Step 5: Adjust the black (K) density setting.
Examine the black density bar (K). If the center oval matches the
background pattern more than the other ovals, the black density does
not need to be adjusted and you should continue with the next step. If
not, use the following steps to adjust the density:
1

Press ITEM until BLACK DENSITY displays.

Press SELECT to save the value. An asterisk (*) displays next to
the selected setting.

Step 6: Reprint the color balance calibration page. (See step 1.)
Step 7: Adjust Gray Balance.
Note

Adjusting densities using the gray balance pattern allows you to finetune color balance. This process affects all four color bars.
Examine the gray balance circles in the box at the bottom of the color
balance calibration page (see figure 4-1). If the circle in the center
most closely matches the background pattern, then the gray balance
does not need to be adjusted. If the circle does not match, use the
following steps to adjust gray balance.

Locate the gray circle that most closely matches the background.
The magenta (M) and yellow (Y) numbers associated with this circle indicate the optimum gray balance settings for these colors.

Adjust the magenta and yellow settings to the numbers indicated
(see the steps on adjusting magenta and yellow settings).

After making adjustments to the magenta and yellow settings,
press GO to return the printer to the READY state.

Using Color

Using Fonts

Overview
This chapter provides information on various fonts. The chapter
includes the following sections:

●

Using HP FontSmart

●

Using Internal TrueType Fonts

●

Understanding Printer Default Fonts

●

Selecting Fonts

●

Printing a List of Available Printer Fonts

●

Using Typefaces for PostScript Emulation in the Printer

●

Using Fonts on a Network

●

Adding Support for Accessory Fonts to a Printer Driver

●

Using Special Type Effects

●

Hewlett-Packard Custom Font Services

Chapter 5

Using HP FontSmart
HP FontSmart is a font management utility (for Windows only), that is
included with the printing software that came with your printer. When
you install the printing software, you can install HP FontSmart through
the Custom installation option.
Fonts must first be installed in your computer’s operating system
before you can use them in an application. The HP FontSmart utility
manages fonts and makes them available to Windows applications.
Using HP FontSmart can improve Windows performance by allowing
you to install and make available only the fonts you need.
HP FontSmart searches your disk(s) for all fonts, allowing you to view
font samples and to remove any duplicate or unneeded fonts.
When you run HP FontSmart, two lists are displayed. The list on the
left displays fonts available to install, and the list on the right displays
the fonts that are currently installed in Windows. You can install,
uninstall, or delete any font that appears on the lists.
For more information, see the online Help for HP FontSmart.
Note

To save disk space and system resources, install only those fonts that
you plan to use.

Accessing HP FontSmart from Windows 95 and
Windows NT 4.0
1

From the Start menu, click Programs.

Click HP LaserJet.

From the HP LaserJet group, click HP FontSmart.

Accessing HP FontSmart from Windows 3.1 and
Windows NT 3.51

Note

From the Program Manager, select the HP LaserJet group.

Double-click on the HP FontSmart icon.

For help with HP FontSmart, select the Help menu in FontSmart.

Using Fonts

Using Internal TrueType Fonts
TrueType fonts are typefaces developed jointly by Microsoft®
Corporation and Apple Computer, Inc. Hewlett-Packard has included
80 TrueType fonts with this printer.
You do not need to download these TrueType fonts because they are
already installed in your printer. The printer driver automatically uses
internal fonts when it can. This results in increased printing
performance.
See the Microsoft Windows documentation for specific instructions on
using TrueType fonts with Windows.

Chapter 5

Understanding Printer Default Fonts
The default font for this printer is 12 point Courier in the PC-8 symbol
set. The printer uses the default font only if another font has not been
specified.

Changing the Default Font
You can select a different default font from the printer control panel.
See the section later in this chapter on selecting PCL default fonts
through the control panel.

Selecting a Font Other than the Default
●

You can request a font from within most software applications.

●

You can send a PCL printer command requesting a font different
from the default. For information on printer PCL commands, see
Appendix B or the PCL Technical Reference Package for this
printer.

Font Selection Priority
The printer selects printer fonts in the following order:
1

soft fonts (downloaded fonts)

fonts on DIMMs

internal fonts

In order to select a font, the font must be available from one of these
sources. If the font you request is not available, the printer selects the
closest match based on individual font characteristics (PCL only).

Using Fonts

Selecting Fonts
You can select fonts either from a software application or through the
printer control panel.
Note

A font request from a software application or printer driver overrides
font settings in the printer control panel.

Selecting Fonts from Software Applications
For information on changing font selection, base font, printer setup,
print options, and font appearance from a software application, see
the documentation for your application.

Selecting Symbol Sets
If you want to print a symbol such as Ω while the printer is in
PCL mode, you must first select the symbol set that contains that
character. See the PCL Color Technical Reference Guide or the
PCL Comparison Guide for a complete listing of available symbol sets
and printer commands. Contact HP Direct to obtain these guides.
(See Appendix D for ordering information.)

Symbol Set Availability
Many software applications allow you to specify a symbol set from the
printer setup menu. You should consider two things when using
symbol sets:
●

Software applications may not support all of the printer’s symbol
sets.

●

Typefaces are designed to work with specific symbol sets.

Entering Symbols into Text
The documentation for your software application should contain
instructions for entering special symbols into text. See the
documentation’s index for phrases such as compose feature,
composite characters, symbol sets, character sets, code pages, and
extended characters.

Chapter 5

Selecting PCL Fonts Through the
Printer Control Panel
If your software application does not allow you to select fonts through
its menus, you can select PCL fonts through the printer control panel.
Only one font can be selected for a particular print job.
Note

A font selected through the printer control panel becomes the default
font for all subsequent print jobs.

You must specify several items when selecting a font through the
printer control panel. These items are listed on the printer’s font page
and include:

Note

●

the font source

●

the font number

●

the point size or pitch

●

a symbol set

A font request from a software application overrides font settings in the
printer control panel.

Using Fonts

To select PCL default fonts through the printer control
panel
1

Print a list of available PCL printer fonts. (For instructions, see the
following section.)

On the printed font list, locate the font source and number that
correspond to the font you wish to use.

Press MENU until PRINTING MENU displays.

Press ITEM until PCL FONT SOURCE displays.

Press VALUE until the font source displays. The following sources
are available:
• INTERNAL
• SOFT
• DIMM SLOT n (n = 1,2,3)

Press SELECT to save your selection. An asterisk (*) appears next
to your selection.

Press ITEM until PCL FONT NUMBER displays.

Press VALUE until the correct font number displays.

Press SELECT to save your selection. An asterisk (*) appears next
to your selection.

10 Press ITEM until PCL FONT POINT SIZE displays (or, for
proportional fonts, until PITCH displays). This selection is not
available for bitmapped fonts.
11 Press VALUE until the correct point size or pitch displays.
12 Press SELECT to save your selection. An asterisk (*) appears next
to your selection.
13 Press GO to return the printer to the READY state.

Chapter 5

Printing a List of Available Printer Fonts
You can use the Information Menu on the printer control panel to print
a list of available fonts.

To print a list of available fonts

Note

Press MENU until INFORMATION MENU displays.

Press ITEM until PRINT FONT LIST displays.

Press SELECT to print the font list.

After the list has printed, the printer returns to the READY state.

Temporary soft fonts (fonts that your software downloaded for a specific
document) do not appear on the printout. Permanent soft fonts do
appear on the printout.
The font list displays all available typefaces for installed cards
(DIMMs), permanent downloaded soft fonts, and internal fonts.

Figure 5-1

Font List

Using Fonts

Interpreting the Font Lists
The PCL font list displays samples of available fonts. The following is
a description of the elements of the font list:
1

Font
The name of the typeface family.

Pitch/Pt
Pitch indicates the number of characters per inch of a fixed-space
font. Point Size is the height of the font, measured in points, and
is used to describe scalable fonts.

ESC Sequence
Escape Sequence (a PCL command) is used to select the
designated font. Fill in Pitch or Point Size and Symbol Set in the
boxes as required. The escape sequence contains a shaded box
followed by “v” or “h.” This indicates that you must enter the point
size (for example, 14.25v) or pitch (for example, 12.00h).

Font #
The number you use to select internal or downloaded soft fonts
from the control panel. The source of the font is also listed.
Note: Do not confuse the font number with the soft font ID.

Font ID
The identification number you assign to soft fonts when you
download them through your software.

See the PCL Technical Reference Manual for instructions on
downloading fonts.
The font list for PostScript Emulation displays all fonts installed in the
printer’s firmware. Although the characters are listed in only one size,
you can scale the typefaces to any size.

Chapter 5

Using Typefaces for PostScript Emulation in the
Printer
The printer is configured with 80 scalable fonts that are available for
PCL and PostScript Emulation. Since these typefaces require
software application support, refer to your software documentation for
information about using these typefaces.

Using Fonts

Using Fonts on a Network
Consult with your network administrator or with other network users
before using the printer control panel to change the default font and
before downloading or removing soft fonts and typefaces.
To conserve memory and avoid unexpected printer output, use the
guidelines that follow. Your network operating system might
automatically protect each user’s print job from the effects of other
print jobs in the network. Consult a network administrator for more
information.

Guidelines for printing with different fonts

●

The 80 internal fonts are available in PostScript Emulation (PS)
and PCL mode. In order to use a font, your software application
must support it.

●

To conserve printer memory, download only those fonts that are
needed.

●

If you require several downloaded fonts, consider installing
additional printer memory.

●

Some software applications automatically download fonts at the
beginning of each print job. It might be possible to configure those
applications to download only soft fonts that are not already
resident in the printer. See your software application’s
documentation for more information.

Chapter 5

Adding Support for Accessory Fonts to a Printer
Driver
When you are using typefaces on DIMMs, your printer driver might
require information about the size, shape, and style of the type
characters so that it can format your text correctly.

Verifying Software Application Support for
Fonts
Many current software applications support the typefaces that are
included with this printer.
If fonts are listed in a software application’s menu, the software
contains support for that font. To download those fonts, follow the
instructions provided with the fonts.
Note

Although your software lists typefaces in its menus, it does not
necessarily confirm that the typefaces are installed in the printer. You
might need to download the typeface into the printer’s memory by
following the instructions that came with the typeface.

Using Fonts

Using Special Type Effects
The printer can create special type effects, such as patterns, reverse
printing, mirrored text, and font rotation. See the user guide for your
application to verify that the application supports these features.
Developers can find complete instructions for using special type
effects in the PCL Technical Reference Package, which is available
through HP Direct.

Chapter 5

Hewlett-Packard Custom Font Services
Hewlett-Packard offers fonts on disk, cartridge, or DIMMs. You can
design a custom font package to fit your particular needs. The items
below are examples of available custom fonts:
●

fonts or typefaces from any Hewlett-Packard standard font
product or typeface collection

●

bar codes, including 3 of 9, 128, Interleaved 2 of 5, UPC, USPS
Zip, and others

●

custom symbol set mappings

●

signatures and logos

For custom fonts (such as signature fonts and logos) and also
discontinued font products (such as Barcodes & More, Tax 1, and
Pro Collection), contact:
Hewlett-Packard LaserJet Font Solutions
(541) 715-5757
Information on obtaining font products is available through HP FIRST
at (800) 333-1917. For information on discontinued font products,
request document number 1306. For custom font information, request
document number 1034.

Outside the U.S., contact your local HP dealer.

Using Fonts

Printer Interfaces

Overview
This chapter provides information on available printer interfaces.
The chapter includes the following sections:

●

Parallel Configuration

●

Enhanced I/O (EIO) Configuration

●

Configuring the Printer for the Network at the Printer Control
Panel

Chapter 6

Parallel Configuration
If your printer is not configured with a network interface card, connect
the printer to your computer using a bidirectional parallel cable
(IEEE-1284C compliant) with a “C” connector (see figure 6-1)
plugged into the printer’s parallel port. The cable can be a maximum
of 10 meters (30 feet). For ordering information, see the printer
supplies and accessories table in chapter 1.
When used to describe a parallel interface, the term bidirectional
indicates that the printer is able to both receive data from the
computer and to send data to the computer through the parallel port.

Figure 6-1

Parallel Cable with a “C” Connector

Note

To use the enhanced capabilities of the bidirectional parallel interface,
such as bidirectional communication between the computer and
printer, faster transfer of data, and automatic configuration of printer
drivers, your software application must support these capabilities.
When you are using multiple ports, you can adjust automatic I/O
switching to maximize performance by using the timeout feature. If
data from other ports appears in the middle of your print job, increase
the I/O Timeout value. (See the section on setting I/O Timeout in
chapter 2.)

Printer Interfaces

Parallel Cable Pin Configuration
To take advantage of the enhanced bidirectional parallel interface,
use a 10 meter (30 ft) parallel cable (IEEE-1284 compliant) with a 25pin DB male to a (IEEE-1284C) male “C” connector. Use the following
table to verify correct pin configuration.

Signal Name

Printer Pin #

Computer
Port #

nSTROBE

DATA 0

DATA 1

DATA 2

DATA 3

DATA 4

DATA 5

DATA 6

DATA 7

nACKNLG

BUSY

CALL (PE)

SELECT

NAutoFd

O VDC (GND)

19 – 35

18 – 25

nFAULT

nSe/In

nINIT

PERIPHLH

N.C.

Chapter 6

Enhanced I/O (EIO) Configuration
This printer comes equipped with two enhanced input/output (EIO)
slots. These slots hold compatible external devices such as the
HP JetDirect print server network cards. Plugging EIO network cards
into the slots increases the number of network interfaces available to
the printer.
EIO network cards can maximize printer performance when you are
printing from a network. In addition, they provide the ability to place
the printer anywhere on a network. This eliminates the need to attach
the printer directly to a server or a workstation and enables you to
place the printer closer to your network users.
The printer control panel will have an additional menu (EIO Menu) if
the printer is configured with EIO network cards.

HP JetDirect Print Servers
HP JetDirect print servers (network cards) can be installed in one of
the printer’s EIO slots. These cards support multiple network
protocols and operating systems. HP JetDirect print servers facilitate
network management by allowing you to connect a printer directly to
your network at any location. HP JetDirect print servers also support
the Simple Network Management Protocol (SNMP), which provides
network managers with remote printer management and
troubleshooting through HP JetAdmin software.
Note

100

Installation of these cards and network configuration should be
performed by a network administrator.

Printer Interfaces

Available Enhanced I/O Interfaces
HP JetDirect print servers (network cards) provide software solutions
for:
●

Novell NetWare

●

Microsoft Windows 3.1 and Windows 95

●

Microsoft Windows NT 3.51 and Windows NT 4.0

●

IBM OS/2 LAN Server or Warp Server

●

Apple EtherTalk and LocalTalk

●

UNIX (HP-UX, Solaris, and SunOS)

For information on installing HP JetDirect print servers and the types
of interfaces and network operating systems supported, see the
HP JetDirect Print Server Software Installation Guide.

NetWare 3.x- and 4.x-Based Products
When using Novell NetWare 3.x- and 4.x-based products with an
HP JetDirect print server, Queue Server Mode provides improved
printing performance over Remote Printer Mode. For more
information, see the HP JetDirect Print Server Software Installation
Guide.

Windows and Windows NT Networks
For Windows 3.1 and Windows 95 networks, HP JetAdmin software
works as a Windows application.
For peer-to-peer Windows 95 networks, HP JetAdmin software works
as a Windows application, and connects HP printers to an
IPX/SPX-compatible printer network using an HP JetDirect print
server.
For Windows NT 3.51 and Windows NT 4.0 networks, HP JetAdmin
software supports the TCP/IP or IPX/SPX environments.

Chapter 6

101

IBM OS/2 LAN Server and Warp Server
Networks
For IBM OS/2 LAN Server and Warp Server Networks, HP JetAdmin
software supports the Data Link Control (DLC) and TCP/IP
environments.
When using virtual memory, increasing server RAM may improve
performance. This is especially evident if the swapper.dat file is large.
Any performance improvement is dependent upon the number of
network printers and type of printer driver.

LocalTalk Configuration
The LocalTalk interface enables you to print directly from a
standalone Apple Macintosh computer or from a Macintosh computer
on a LocalTalk network. For specific information on configuring your
computer and printer to print through a LocalTalk interface, refer to
the printer’s getting started guide and the HP JetDirect Print Server
Software Installation Guide.

Macintosh DIN-8 Cable
To connect a Macintosh computer directly to this printer, use a
standard Macintosh DIN-8 printer cable. This cable cannot be used in
a network configuration.
Note

For LocalTalk configuration, the DIN-8 printer cable must be plugged
into the printer port of your Macintosh computer.

LocalTalk Network Configuration
To connect the printer to a Macintosh computer on a LocalTalk
network, use the HP LocalTalk Cable Kit. You will need a kit for each
printer and an additional kit for each Macintosh computer on your
network.

102

Printer Interfaces

UNIX Networks
HP JetAdmin software provides a TCP/IP-based solution for
configuring and managing HP JetDirect print servers on HP-UX,
Solaris, and SunOS systems.

Setting Network Security on the Printer
This printer features control panel locking which allows network
administrators to prevent users from changing certain settings in the
printer control panel. When a menu of the printer control panel is
locked, unauthorized users trying to change printer control panel
settings will receive the following message:
ACCESS DENIED
MENUS LOCKED
You can use the HP JetAdmin software, the HP LaserJet Utility for
Macintosh, or an ASCII escape sequence to perform this procedure.
For instructions on locking the printer control panel using either the
HP JetAdmin software or the HP LaserJet Utility for Macintosh, see
their online Helps.

Chapter 6

103

Configuring the Printer for the Network
at the Printer Control Panel
You might need to configure certain network parameters on the
printer. You can configure these parameters from the printer control
panel or, for most networks, from the HP JetAdmin software (or the
HP LaserJet Utility for Macintosh). The utilities are provided on the
printing software CD-ROM that comes with the printer.
For a complete list of supported networks and for instructions on
configuring network parameters from software such as the
HP JetAdmin software, see the HP JetDirect Print Server Software
Installation Guide. The guide comes with printers in which an
HP JetDirect print server is installed.
This section contains the following instructions for configuring
network parameters from the printer control panel:
●

Configuring Novell NetWare Frame Type Parameters

●

Configuring TCP/IP Parameters

●

Configuring the Apple EtherTalk Phase Parameters

●

Disabling Unused Network Protocols

Configuring Novell NetWare Frame Type
Parameters
The HP JetDirect print server automatically selects a NetWare frame
type. Select a frame type manually only when the print server selects
an incorrect frame type. To identify the frame type chosen by the
HP JetDirect print server, print a configuration page.

104

Printer Interfaces

To configure the Novell NetWare parameters from the
printer control panel
1

Press MENU until HP EIO 1 MENU displays.

Press ITEM until CFG NETWORK=NO * displays.

Press VALUE until CFG NETWORK=YES displays.

Press SELECT once. CFG NETWORK=YES * displays.

Press ITEM until CFG NOVELL=NO * displays.

Press VALUE until CFG NOVELL=YES displays.

Press SELECT once. CFG NOVELL=YES * displays.

Press ITEM until FRAME=AUTO * displays.

To configure the Novell NetWare protocol, press VALUE to select
one of the frame types from the following table:

Frame Type

Description

AUTO (default)

All listed Novell frame types will be allowed.

EN_8023

Limits frame types to IPX over IEEE 802.3 frames.
All others will be counted and discarded.

EN_II

Limit frame types to IPX over Ethernet II frames.
All others will be counted and discarded.

EN_8022

Limit frame types to IPX over IEEE 802.2 with
Ethernet frames. All others will be counted and
discarded.

EN_SNAP

Limit frame types to IPX over SNAP with Ethernet
frames. All others will be counted and discarded.

10 Press SELECT to save the value. An asterisk (*) displays.
11 If you are finished, press GO to return the printer to the READY
state.
– OR –
See the appropriate sections for other protocols that will be used.

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105

Configuring TCP/IP Parameters
To configure TCP/IP parameters, you can use the HP JetAdmin
software that is included on the printer’s software CD-ROM. If you
choose not to use this utility or are using a UNIX system other than
HP-UX, Solaris, or SunOS, you can use the printer control panel to
configure the following TCP/IP parameters:

Note

●

Usage of the BOOTP file for configuration parameters (the default
is to use the BOOTP file)

●

IP address (4 bytes)

●

Subnet mask (4 bytes)

●

Default gateway (4 bytes)

●

TCP connection timeout (in seconds)

Do not disable BOOTP if you will be using RARP or DHCP to configure
TCP/IP parameters.

To configure TCP/IP parameters from the printer
control panel

106

Press MENU until HP EIO 1 MENU displays.

Press ITEM until CFG NETWORK=NO * displays.

Press VALUE until CFG NETWORK=YES displays.

Press SELECT once. CFG NETWORK=YES * displays.

Press ITEM until CFG TCP/IP=NO * displays.

Press VALUE once. CFG TCP/IP=YES displays.

Press SELECT once. CFG TCP/IP=YES * displays.

Press ITEM to configure TCP/IP parameters manually.
BOOTP=YES * displays.

Printer Interfaces

If you keep BOOTP=YES *, the values for the TCP/IP parameters
will be provided by the BOOTP file, RARP, or DHCP and no other
TCP/IP configuration is necessary. Skip to step 17.
– OR –
Press VALUE to change the value of the BOOTP= parameter.
BOOTP=NO displays.

10 Press SELECT to save the selection. BOOTP=NO * appears, and
you are prompted to configure each of the TCP/IP parameters.
11 Press ITEM to continue configuring. IP BYTE 1=> *
displays.
12 Press VALUE until the value of the first byte of the IP address
displays.
13 Press SELECT to save the value.
14 Repeat steps 12 and 13 to configure the remaining bytes of the IP
address.
15 Press ITEM to continue.
16 Repeat steps 12-15 to configure the subnet mask bytes (SM),
default gateway (GW), and timeout (TIMEOUT).
17 If you are finished, press GO to return the printer to the READY
state.
– OR –
See the appropriate sections for other protocols that will be used.

To configure Apple EtherTalk parameters from the
printer control panel

Press MENU until HP EIO 1 MENU displays.

Press ITEM until CFG NETWORK=NO * displays.

Press VALUE until CFG NETWORK=YES displays.

Press SELECT once. CFG NETWORK=YES * displays.

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107

Press ITEM until CFG ETALK=NO * displays.

Press VALUE until CFG ETALK=YES displays.

Press SELECT once. CFG ETALK=YES * displays.

Press ITEM. PHASE=1 or PHASE=2 displays.

Press ITEM to retain the value and continue, or press VALUE to
change the phase parameter.

10 Press SELECT to save the new value.
11 If you are finished, press GO to return the printer to the READY
state.
– OR –
See the appropriate sections for other protocols that will be used.

Disabling Network Protocols (Optional)
By factory default, all supported network protocols are enabled.
Disabling unused protocols has the following benefits:
●

decreases printer-generated network traffic

●

prevents unauthorized users from printing to the printer

●

provides only pertinent information on the configuration page

●

allows the printer control panel to display protocol-specific error
and warning messages

To reach network protocols

108

Press MENU until HP EIO 1 MENU displays.

Press ITEM until CFG NETWORK=NO * displays.

Press VALUE until CFG NETWORK=YES displays.

Press SELECT once. CFG NETWORK=YES * displays.

In the sections that follow, find the protocol that you want to
disable.

Printer Interfaces

To disable IPX/SPX
Note

Do not disable this protocol if Windows 95 or Windows NT clients will
be printing to the printer.
1

Press ITEM until IPX/SPX=ON * appears.

Press VALUE to change to IPX/SPX=OFF.

Press SELECT to save the new status. IPX/SPX=OFF * appears.

To disable another protocol, find the appropriate section.
– OR –
Press GO to return the printer to the READY state.

To disable DLC/LLC
1

Press ITEM until DLC/LLC=ON * displays.

Press VALUE to change to DLC/LLC=OFF.

Press SELECT to save the new status. DLC/LLC=OFF * displays.

To disable another protocol, find the appropriate section.
– OR –
Press GO to return the printer to the READY state.

To disable TCP/IP

Press ITEM until TCP/IP=ON * displays.

Press VALUE to change to TCP/IP=OFF.

Press SELECT to save the new status. TCP/IP=OFF * displays.

To disable another protocol, find the appropriate section.
– OR –
Press GO to return the printer to the READY state.

Chapter 6

109

To disable Apple EtherTalk

110

Press ITEM until ETALK * displays.

Press VALUE to change to ETALK=OFF.

Press SELECT to save the new status. ETALK=OFF * displays.

To disable another protocol, find the appropriate section.
– OR –
Press GO to return the printer to the READY state.

Printer Interfaces

Consumables and
Cleaning

Overview
This chapter provides an overview of the printer’s consumable
items. The chapter includes the following sections:
●

Making Room for Replacing Consumables

●

Approximate Replacement Intervals for Consumable Items

●

Locating Consumables

●

Environmental Collection Program

●

Cleaning the Toner Density Sensor

For complete instructions on installing consumables, see the
installation guides supplied with each consumable item.

Chapter 7

111

Making Room for Replacing Consumables
The following illustration shows the clearance necessary around the
printer for replacing consumables.

Figure 7-1

112

Consumable Replacement Clearance Diagram
1

Top View

Side View

Consumables and Cleaning

Consumable Replacement Guidelines
To facilitate consumable replacement, keep the following guidelines in
mind when setting up the printer.
●

Sufficient space is required in the front and rear of the printer for
removing consumable items.

●

The printer should be located on a flat, sturdy surface.

●

102 mm (4 in) of space is required on the sides of the printer to
ensure proper ventilation.

The following table lists the replacement intervals for the printer’s
consumable items.

Chapter 7

113

Approximate Replacement Intervals for
Consumable Items
You can identify consumable items by their labeling and their blue
plastic handles. For instructions on installing consumables, see the
installation guides supplied with each consumable item.
The following table lists the replacement intervals for printer
consumable items and the control panel messages that prompt you
when to replace each item.
Consumable

Printer Message

Page Count

Approximate
Time Period2

Black (K) Toner
Cartridge

TONER K LOW or TONER K OUT

8,000 pages1

4 months

Cyan (C) Toner
Cartridge

TONER C LOW or TONER C OUT

5,000 pages1

2.5 months

Magenta (M) Toner
Cartridge

TONER M LOW or TONER M OUT

5,000 pages1

2.5 months

Yellow (Y) Toner
Cartridge

TONER Y LOW or TONER Y OUT

5,000 pages1

2.5 months

Drum Kit

DRUM KIT LOW or
DRUM KIT OUT
REPLACE DRUM KIT

25,000 black and
white only pages,
or 6,250 color
pages.

12.5 months for
black and white
only pages, or 3
months for color
pages.

Transfer Kit

TRANSFER KIT LOW or
TRANSFER KIT OUT
REPLACE KIT

100,000 black and
white only pages,
or 25,000 color
pages.

50 months for
black and white
only pages, or 12.5
months for color
pages.

Fuser Kit

FUSER KIT LOW or
FUSER KIT OUT
REPLACE KIT

100,000 black and
white only pages,
or 50,000 color
pages.

50 months for
black and white
only pages, or 25
months for color
pages.

1 Approximate average A4/letter-size page count based on 5% coverage of individual toner colors. Page
counts are only estimations, and usage conditions and print patterns may cause results to vary.
2 Approximate lifes are based on 2,000 pages per month.

CAUTION

114

Hewlett-Packard recommends the use of HP products in this printer.
Use of non-HP products may cause problems requiring service that is
not covered by the Hewlett-Packard warranty or service agreements.

Consumables and Cleaning

Locating Consumables
The following figure illustrates the location of each consumable item.

Figure 7-2

Consumable Item Locations
1

Toner Cartridges

Imaging Drum Cartridge

Transfer Belt

Air Filters

Fuser

Chapter 7

115

Environmental Collection Program
Hewlett-Packard encourages responsible disposal of HP LaserJet
printer consumable items through its Environmental Collection
Program. For details on this program, see the recycling instruction
guide enclosed with each consumable item. This program may not be
available in all countries/regions.
The following consumable items can be disposed of through the
Environmental Collection Program:

116

●

Toner Cartridge

●

Imaging Drum Cartridge

●

Transfer Belt

●

Fuser

Consumables and Cleaning

Cleaning the Toner Density Sensor
1

The toner density sensor should be
cleaned whenever the imaging drum is
replaced or whenever the control panel
message DENSITY SENSOR OUT OF
RANGE displays.
CAUTION
To avoid scratching the sensor, do not
clean it with any paper products.

To clean the toner density
sensor

Open the lower front drawer and
remove the cleaning brush mounted
inside.

Pull open the top front drawer.

Remove the imaging drum by the
blue handle.

Use the cleaning brush to remove all
dust and toner particles from the
sensor as illustrated.

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117

Re-insert the imaging drum.

Close the top front drawer.

Replace the cleaning brush and
close the lower front drawer.

118

Consumables and Cleaning

Printer Control Panel
Messages

Overview
This chapter lists printer control panel messages and explains
their meaning. The control panel displays four types of
messages. These message types are:

●

Status Messages

●

Warning Messages

●

Attention Messages

●

Critical Error Messages

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119

Message Types
Status Messages
Status messages reflect the current state of the printer. They inform
the user of normal printer operation and do not require user
interaction to clear them. They change as the state of the printer
changes. Whenever the printer is ready, not busy, and has no pending
warning messages, the status message READY is displayed if the
printer is online. If the printer is offline, the message OFFLINE is
displayed.

Warning Messages
Warning messages inform you of data and print errors. These
messages typically alternate with the READY or OFFLINE messages
and remain displayed until you press GO. If CLEARABLE WARNING
is set to JOB in the printer’s configuration menu, then these
messages are cleared by the next print job.

Attention Messages
Attention messages inform you that some action must be taken, such
as adding paper or clearing a paper jam. For certain errors, the
printer continues printing without user intervention. If AUTO
CONTINUE is set to ON in the configuration menu, the printer will
automatically attempt to return online.

Critical Error Messages
Critical Error messages inform you of a device failure. You can clear
some of these messages by turning the printer off and then on. These
messages are not affected by the AUTO CONTINUE setting. If a
condition persists, service is required.

120

Printer Control Panel Messages

Printer Control Panel Messages
The following table lists the printer control panel messages for this
printer. Printer messages with numeric prefixes are listed in numerical
order. Printer messages without numeric prefixes are listed in
alphabetical order.
Note

Except when the printer is initially turned on, messages are displayed
in the display language selected in the printer control panel (such as
English, French, or Spanish).

Printer Control Panel Messages
Message

Description

ACCESS DENIED
MENUS LOCKED

Displayed for approximately
No action required.
5 seconds when a user attempts to
modify a menu value while control
panel locking is enabled.

BAD DUPLEXER
CONNECTION

The duplex printing accessory is not 1. Check the duplex printing
correctly installed.
accessory power cord.
2. Turn the printer off and then
back on.
3. If the error continues, verify
that the duplex printing
accessory is correctly installed.

CALIBRATION
EXECUTING

The printer is executing an internal
color calibration. This process
should take approximately 90
seconds.

CANCELING JOB

The printer is in the process of
No action required.
canceling a print job. Incoming data
for the current job will be discarded.

CANNOT DUPLEX
CHECK REAR BIN
alternates with
CANNOT DUPLEX
CHECK PAPER

The printer cannot duplex because
the rear output bin is open or the
media is not supported by the
duplex printing accessory.

Recommended Action

No action required.

Close the rear output bin. If the
bin is closed, verify that the
media is supported by the
duplex printing accessory. See
Supported Media Weights and
Sizes section in Chapter 3.

Chapter 8

121

Printer Control Panel Messages (continued)
Message

Description

CHECKING
PRINTER

The printer is performing an internal When the test has finished,
test. This process should take
press GO to return the printer to
the READY state.
approximately 30 seconds. When
finished, the printer remains offline.

CLEARING PAPER
FROM PRINTER

The printer has jammed or was
turned on and media was detected
in the paper path. The printer is
attempting to clear these pages.

CLOSE FRONT
DUPLEX DRAWER

The duplex drawer is not completely Close the duplex drawer.
closed.

CLOSE MIDDLE
FRONT DRAWER

The middle front drawer is not
completely closed.

Close the middle front drawer.

CLOSE UPPER
REAR DOOR

The upper rear door is not
completely closed.

Close the upper rear door.

CLOSE
TOP COVER

The top cover is not completely
closed.

Close the top cover.

CLOSE UPPER
FRONT DRAWER

The upper front drawer is not
completely closed.

Close the upper front drawer.

CONTINUOUS PAGE
PRESS CANCEL JOB

The printer configuration page is
being printed continuously.

Press CANCEL JOB to terminate
continuous configuration page
printing and return the printer
to the READY state.

DATA RECEIVED

The printer has received and
Press GO to initiate a formfeed.
processed data and is waiting for a
formfeed.

122

Printer Control Panel Messages

Recommended Action

No action required.

Printer Control Panel Messages (continued)
Message

Description

DENSITY SENSOR
OUT OF RANGE
alternates with
CLEAN DENSITY
SENSOR

A density sensor out of range error The density sensor may be
was detected during a color
dirty. Inspect and clean the
calibration.
sensor (see chapter 7 for
cleaning instructions).

DRUM ERROR
REPLACE DRUM KIT

An error has been detected with a
component of the print drum kit.

DRUM LIFE LOW
REPLACE DRUM KIT

The imaging drum is near the end of Continue printing, or replace
its expected life.
the drum kit.

DRUM LIFE OUT
REPLACE DRUM KIT

The imaging drum has reached the Replace the drum kit.
end of its expected life.

DUPLEX ERROR
CHECK DUPLEXER

An error has occurred in the duplex Verify that the duplex printing
printing accessory.
accessory is correctly installed.

EIO X
INITIALIZING YYY
alternates with
DO NOT
POWER OFF

The EIO device in slot X is
No action required.
initializing. The YYY value will
increment every 10 seconds during
this process.

EIO X
NOT FUNCTIONAL

The EIO slot specified does not
have a card installed or is not
functional.

No action required.

EVENT LOG
EMPTY

SHOW EVENT LOG was selected
from the Information Menu, but the
event log has no entries.

No action required.

FUSER LIFE LOW
REPLACE KIT

The fuser is near the end of its
expected life.

Continue printing, or replace
the fuser kit.

FUSER LIFE OUT
REPLACE KIT

The fuser has reached the end of its Replace the fuser kit.
expected life.

Recommended Action

Replace the print drum kit.

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123

Printer Control Panel Messages (continued)
Message

Description

INITIALIZING

This message is displayed when the No action required.
printer is initially turned on.

INSTALL
DRUM KIT

The drum kit is not installed or is
incorrectly installed.

Verify that the drum kit is
correctly installed.

INSTALL TRAY 2

Tray 2 is not installed or is not
completely closed, preventing
media from being printed from
Tray 3.

Verify that Tray 2 is completely
closed.

MEMORY FULL
STORED DATA LOST

The printer has no available
memory. The current job may not
print correctly. Some downloaded
fonts may have been deleted.

Try printing simplified pages. If
this does not resolve the
problem, add printer memory.

MEMORY SETTINGS
CHANGED

The I/O buffering settings were
changed by the printer because
there is not enough memory
available to use the previous
settings.

No action required. Adding
printer memory may prevent
this from occurring.

MEMORY SHORTAGE
JOB CLEARED

The available memory was not
Adding printer memory may
enough to continue printing. The
prevent this from occurring.
remainder of the job was canceled.

MEMORY SHORTAGE
PAGE SIMPLIFIED

The image was too large for
Adding printer memory may
available printer memory. Therefore, prevent this from occurring.
the printer compressed the image,
resulting in lost data.

NO JOB TO CANCEL

CANCEL JOB was pressed but there No action required.
is no active job or buffered data to
cancel. The printer automatically
returns to the READY state.

OFFLINE

The printer is offline and there are
no error messages pending.

124

Printer Control Panel Messages

Recommended Action

Press GO to return the printer
to the READY state.

Printer Control Panel Messages (continued)
Message

Description

PLEASE WAIT

The printer is in the process of
No action required.
purging data so that it can go offline
or into the menus.

POWERSAVE ON

The printer is in PowerSave mode. No action required.
This message is cleared by
pressing any key or by the receipt of
a print job.

PRESS GO TO
PRINT
alternates with
PRESS SELECT TO
CHANGE TONER

The top cover was opened and
closed when the printer was not in
toner cartridge replacement mode.

PRINTER LANGUAGE
NOT AVAILABLE

The printer received a request for a No action required.
language (personality) that does not
exist in the printer.

PRINTING
CALIBRATION PAGE

The color calibration page is being
generated. The printer returns to
the READY state upon completion
of this page.

No action required.

PRINTING
CONFIGURATION

The configuration page is being
printed. The printer returns to the
READY state upon completion of
this page.

No action required.

PRINTING
FONT LIST

A typeface list for the available
personalities is being printed. The
printer returns to the READY state
upon completion of these pages.

No action required.

PRINTING
MENU MAP

The printer menu map is being
printed. The printer returns to the
READY state upon completion of
this page.

No action required.

Recommended Action

Press GO to resume printing or
press SELECT to enter the toner
replacement menu.

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125

Printer Control Panel Messages (continued)
Message

Description

PROCESSING JOB

The printer is processing the current No action required.
job.

READY

The printer is online and ready to
receive data, and no status or
device attendance messages are
pending.

No action required.

REINSTALL
TRANSFER BELT

The transfer belt is broken or
incorrectly installed.

Inspect the transfer belt and
replace it if necessary.

REMOVE PAPER
TOP OUTPUT BIN

The top output bin is full.

Remove media from the top
output bin.

RESETTING
MEMORY

The printer is executing a memory
reset. The printer returns to the
READY state upon completion of
this process.

No action required.

RESETTING VALUES
FINISHED

The color calibration density values No action required.
have been reset to their default
values.

RESTORING
FACTORY SETTINGS

The printer is executing a
RESTORE FACTORY SETTINGS
or a COLD RESET.

TONER CMYK LOW

The toner cartridge specified is low Printing will continue until a
on toner.
TONER OUT message
appears. To change the toner
cartridge now, press SELECT.

TONER CMYK OUT

The toner cartridge specified is out Change the specified toner
of toner.
cartridge now to ensure print
quality.

TONER CMYK LOW
alternates with
PRESS SELECT
TO CHANGE TONER

The toner cartridge specified is low Press SELECT to enter the toner
on toner and must be replaced now. replacement menu.

TONER CMYK OUT
alternates with
PRESS SELECT
TO CHANGE TONER

The toner cartridge specified is out
of toner. If the TONER OUT setting
in the CONFIGURATION MENU is
set to OVERRIDE, pressing GO will
resume printing.

126

Printer Control Panel Messages

Recommended Action

No action required.

Press SELECT to enter the toner
replacement menu. Press GO
to resume printing without
changing the cartridge.

Printer Control Panel Messages (continued)
Message

Description

TONER POSITION
[COLOR] = [STATE]

Indicates the current state of a
If necessary, replace the
particular toner cartridge. This
specified toner cartridge.
message is displayed when SELECT
is pressed while a TONER LOW/
OUT message is displayed.

TRANSFER KIT LOW
REPLACE KIT

The transfer kit is near the end of its Continue printing, or replace
expected life.
the transfer kit.

TRANSFER KIT OUT
REPLACE KIT

The transfer kit has reached the end Replace the transfer kit.
of its expected life.

TRAY X EMPTY
[TYPE] [SIZE]

The specified tray is empty but the
current job does not need this tray
to complete the job.

No action required.

TRAY X LOAD
[TYPE] [SIZE]

The specified media type and size
need to be loaded into the
requested tray.

Load the specified media type
and size into the requested
tray. Press GO to override this
request and cause the page to
be printed on different media.

TRAY X OPEN

The specified tray is not completely Close the specified tray.
closed.

WARMING UP

The printer fuser is heating up.
No action required.
Printing will continue when the fuser
reaches the proper temperature.

WASTE TONER FULL
REPLACE DRUM KIT

The waste toner receptacle in the
drum kit is full.

Recommended Action

Replace the drum kit.

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127

Printer Control Panel Messages (continued)
Message

Description

Recommended Action

13.XX PAPER JAM

A jam has occurred. XX specifies
the type of paper jam.

See chapter 9 for instructions
on clearing jams.

XX
0
1
2
3
4
5
6
7
8
9
10
11

Description
Paper jam in paper feed area
Paper jam in fusing unit area
Paper jam in fusing unit area
Paper jam in reversing area
Paper jam in reversing area
Paper jam in path to duplexer
area
Paper jam in path to duplexer
area
Paper jam in paper path area
Door open jam
Unexpected media type
Unexpected media type
Unexpected media type

13.XX PAPER JAM alternates with
one of the following jam access
messages:

13.1 JAM: OPEN
MIDDLE DRAWER
alternates with
CHECK IN REAR
OF DRAWER

128

CHECK ALL
REAR DOORS

Open the rear duplex cover (if
installed) and remove any
jammed media. Open the
upper rear door and remove
any jammed media from the
rear paper path and fuser area.

CHECK MIDDLE
FRONT DRAWER

Open the middle front drawer
and remove any jammed
media.

CHECK FRONT
DUPLEX DRAWER

Open the front duplex drawer
and remove any jammed
media.

A jam has occurred inside the
middle front drawer area. The jam
may be located in the fuser area.

Open the middle front drawer
and carefully inspect for any
media. Be sure to inspect the
fusing area You may need to
access the fusing area through
the rear door. Remove any
jammed media.

Printer Control Panel Messages

Printer Control Panel Messages (continued)
Message

Description

Recommended Action

20 INSUFFICIENT
MEMORY
alternates with
PRESS GO TO
CONTINUE

More data has been received from
the computer than fits in the
printer’s internal memory.

To continue printing, press GO.
Only the amount of data that
fits in the printer’s internal
memory is printed. Adding
more memory should resolve
this problem.

22 EIO X
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE

The I/O buffer for the EIO card in
slot “X” has overflowed.

Press GO to resume printing
and then resend the job.

22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE

The printer’s parallel buffer has
overflowed.

Press GO to resume printing
and then resend the job.

40 EIO X
DATA ERROR
alternates with
PRESS GO TO
CONTINUE

A connection with the card in the
specified slot has been broken.

Press GO to continue printing.

41.3 UNEXPECTED
PAPER SIZE
alternates with
CHECK PAPER IN
TRAY X

A tray is configured for a specific
Load the proper size paper in
paper size, but the sheet loaded is a the tray or reconfigure the tray
different size.
for the paper size it contains.
Then press GO to continue
printing.

41.5 UNEXPECTED
PAPER TYPE
alternates with
CHECK PAPER IN
TRAY X

A tray is configured for a specific
media type, but a different media
type is loaded.

Load the proper media type in
the tray or reconfigure the tray
for the media type it contains.

Chapter 8

129

Printer Control Panel Messages (continued)
Message

Description

Recommended Action

49 ERROR (XXXX)
CYCLE POWER

A critical software error has
occurred.

Turn the printer off and then on
to clear the error. If this does
not solve the problem try the
following:
1) Cancel the current print job
from your PC or server.
Resend the print job. If this
does not work, try sending a
different job.
2) If your computer is
connected to the printer
through a parallel cable, verify
that the cable is connected
correctly and is of good quality.
3) If the problem persists, call
service.

50.X FUSER ERROR

Clear the error by turning the
A fusing error has occurred.
X indicates the error type as follows: printer off and then on. If the
problem persists, call service.
X Description
1 Low fuser temperature
For 50.5 Fuser Errors (Fuser
2 Fuser warm up service
voltage mismatch), verify that
3 High fuser temperature
the fuser is the same voltage
4 Faulty fuser
type as the printer.
5 Fuser voltage mismatch
6 Fuser heater cutoff
7 Fuser motor malfunction

51 LASER ERROR

A laser error has occurred due to a Clear the error by turning the
beam detect error or laser failure.
printer off and then on. If the
problem persists, call service.

52 SCANNER ERROR

A scanner failure has occurred.

130

Printer Control Panel Messages

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

Printer Control Panel Messages (continued)
Message

Description

Recommended Action

53.XY.ZZ
PRINTER ERROR

Indicates a memory error. If a DIMM
caused the error, the DIMM will not
be recognized. Values of X, Y, and Z
are as follows:

Clear the error by turning the
printer off and then on. Verify
that the DIMM is correctly
installed. If the DIMM is
correctly installed, replace the
DIMM. See appendix A for
DIMM installation instructions.
If the problem persists, call
service.

54.X PRINTER
ERROR

X
0
1

Memory Type
ROM
RAM

Y
0
1
2
3

Device Location
On board
DIMM Slot 1
DIMM Slot 2
DIMM Slot 3

ZZ
0
1
3

Error Number
Unsupported memory
Unrecognized memory
Failed RAM test

An error has occurred where X is
indicated below.
X
1
2
3
4
5

55 DC CONTROLLER
ERROR

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

Description
Internal power failure
Carousel rotation failure
Density sensor out of range
Optional equipment not
available
Waste toner sensor
malfunction

The print engine is not
communicating with the formatter.

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

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131

Printer Control Panel Messages (continued)
Message

Description

Recommended Action

57.X FAN ERROR

An error has occurred where X is
indicated below:

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

X
1
2

Description
Fan motor 1 malfunction
Fan motor 2 malfunction

57.3 FAN ERROR
alternates with
CLOSE UPPER
FRONT DRAWER

The upper front drawer may not be
completely closed preventing a
connection to fan motor 3.

Verify that the upper front
drawer is completely closed.

62 NO SYSTEM

There is a printer firmware error.

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

62.X
PRINTER ERROR

Clear the error by turning the
Indicates a problem with internal
memory. X indicates the location as printer off and then on. If the
problem persists, call service.
follows:
X
0
1
2
3

Description
Internal memory
Memory in DIMM slot 1
Memory in DIMM slot 2
Memory in DIMM slot 3

68 NVRAM ERROR
CHECK SETTINGS
alternates with
PRESS GO TO
CONTINUE

One or more settings saved in the
non-volatile storage device are
invalid. Some settings may have
been reset to factory defaults.

68 NVRAM FULL
CHECK SETTINGS
alternates with
PRESS GO TO
CONTINUE

Indicates that a non-volatile storage Check printer settings to
device is full. Some settings may
determine which values have
have been reset to factory defaults. changed. Clear the message
by pressing GO. If the problem
persists, call service.

79 SERVICE (XXXX)
PRINTER ERROR

A hardware error has occurred. The Clear the error by turning the
XXXX indicates the error type.
printer off and then on. If the
problem persists, call service.

8X SERVICE (XXXX)
EIO ERROR

A critical EIO failure has occurred.
X indicates the slot number of the
device. XXXX indicates the error
type.

132

Printer Control Panel Messages

Check printer settings to
determine which values have
changed. Clear the message
by pressing GO. If the problem
persists, call service.

Clear the error by turning the
printer off and then on. If the
problem persists, call service.

Solving Problems
with the Printer

Overview
This chapter provides information on solving and preventing
printer problems such as paper jams and image defects. The
chapter includes the following sections:

●

Basic Troubleshooting Checklist

●

Paper Jam Locations

●

Paper Jam Recovery

●

Common Causes of Paper Jams

●

Paper Jam Messages

●

Clearing Paper Jams

●

Media-Handling Problems

●

Printer Response Problems

●

Printer Control Panel Problems

●

Solving Print Quality Problems

●

Color Printing Problems

●

Incorrect Printer Output

●

Software Application Problems

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133

Basic Troubleshooting Checklist
If you are experiencing problems with the printer, this checklist may
help identify the cause of the problem.
●

Is the printer connected to power?

●

Is the printer in the READY state?

●

Are all necessary cables connected?

●

Are any messages displayed on the control panel?

●

Were recently replaced toner cartridges installed correctly? Was
the pull tab on the cartridge removed?

●

Were recently installed consumable items (fuser kit, transfer kit,
imaging drum kit) installed correctly?

●

Is the power switch (standby button) pushed in?

If you cannot find solutions to printer problems in this guide, contact
an HP service and support center. (See the Warranty and Support
Information appendix in this guide.)
For additional information on installation and setup of the printer, see
the getting started guide for this printer.

134

Solving Problems with the Printer

Paper Jam Locations
Use this illustration to troubleshoot paper jams in the printer. For
instructions on clearing paper jams, see the sections later in this
chapter.

Figure 9-1

Paper Jam Locations (shown with the optional 500-sheet paper feeder and
duplex printing accessory installed)
1

Input Tray 1 area

Transfer Belt area

Input Tray 2 area

Front Duplex Drawer area

Tray 3 (500-sheet paper feeder) area

Rear Duplex Cover area

Fuser area

Rear Paper Path area

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135

Paper Jam Recovery
This printer provides Paper Jam Recovery, a feature that allows you
to set whether the printer should attempt to automatically recover
from paper jams. If Paper Jam Recovery is enabled, when a paper
jam occurs, all pages affected by the jam will be reprinted. The
options are:
ON
OFF

Note

Printer will attempt to reprint jammed pages.
Printer will not attempt to reprint jammed pages.

During the recovery process, the printer may reprint several good
pages that were printed before the paper jam occurred. Be sure to
remove any duplicated pages.

To enable Paper Jam Recovery
1

Press MENU until CONFIGURATION MENU displays.

Press ITEM until JAM RECOVERY displays.

Press VALUE until ON displays.

Press SELECT to save the setting.

Press GO to return the printer to the READY state.

To improve print speed, you may want to disable Paper Jam
Recovery. To disable Paper Jam Recovery, select OFF in step 3
above. If Paper Jam Recovery is disabled, the pages involved in a jam
will not be reprinted.

136

Solving Problems with the Printer

Common Causes of Paper Jams
The following table lists common causes of paper jams and
suggested solutions for resolving them.
Cause

Solution

Print media does not meet HP-recommended See chapter 3 for supported media
media specifications.
specifications.
A consumable item is installed incorrectly,
causing repeated jams.

Verify that the consumable item is correctly
installed.

You are reloading paper that has already
passed through a printer or copier.

Do not load media that has been printed or
copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray.
Press media down in the input tray so it fits
below the tabs. See chapter 3 for instructions
on loading media.

Input tray guides are not adjusted correctly.

Adjust input tray guides so they hold media
firmly in place without bending it.

Print media is binding or sticking together.

Remove media, flex it, rotate it 180 degrees or
flip it over. Reload media into the input tray. Do
not fan media.

Media size specified in software does not
Verify that the media size selected in your
match the input tray’s media size configuration. software application or printer driver matches
the media size specified in the printer control
panel for the tray you are printing from.
Print media is in poor condition.

Replace the print media.

Printer consumable items have reached the
end of their useful life.

Check the printer control panel for messages
prompting you to replace consumable items, or
print a configuration page to verify the
remaining life of the consumable items. See
chapter 3 for information on consumable
items.

Media was not stored correctly.

Replace the print media. Media should be
stored in its original packaging in a dry area.

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137

Paper Jam Messages
The following table lists printer jam messages and their
corresponding recommended actions. Instructions for clearing these
jams are provided in the following pages.
Message

Description

Recommended Action

13.XX PAPER JAM
alternates with
CHECK ALL
REAR DOORS

Media is jammed in the rear
paper path or rear duplexing
area.

Open the rear duplex cover (if
installed) and remove any
jammed media. Open the
upper rear door and remove
any jammed media.

13.XX PAPER JAM
alternates with
CHECK MIDDLE
FRONT DRAWER

Media is jammed in the
transfer belt area.

Open the middle front drawer
and remove any jammed
media.

13.XX PAPER JAM
alternates with
CHECK FRONT
DUPLEX DRAWER

Media is jammed in the front
duplexing area.

Open the front duplex drawer
and remove any jammed
media.

13.1 JAM: OPEN
MIDDLE DRAWER
alternates with
CHECK IN REAR
OF DRAWER

A jam has occurred inside the
middle front drawer area. The
jam may be located in the
fuser area.

Open the middle front drawer
and carefully inspect for any
media. Be sure to inspect the
fusing area You may need to
access the fusing area through
the rear door. Remove any
jammed media.

These messages indicate probable jam locations. If the recommended action does not resolve
the problem, the printer will display another suggested jam location.

138

Solving Problems with the Printer

Clearing Paper Jams
The following pages illustrate how to clear paper jams in specific
areas of the printer.

Tips for Avoiding Paper Jams

●

Verify that media is correctly loaded in the input trays and that all
length and width guides are correctly set.

●

Try turning over the stack of media in the tray.

●

Do not print on torn, worn, or irregular media.

●

Do not print on previously printed media.

●

Verify that the media you are using is within the maximum and
minimum specifications that the printer supports. See the media
specifications table in the chapter on common printing tasks.

●

Verify that the input tray is configured for the type of media
loaded. (When Tray 1 is in TRAY 1 MODE=CASSETTE mode,
verify that the tray is configured for the size of media loaded.)

●

Verify that input trays are not overloaded.

●

Avoid fanning media. Fanning media causes static electricity,
which can lead to media jams.

●

Remove all portions of jammed media to avoid repeated jams.

●

After removing media that has jammed, inspect other areas of the
printer to verify that all media has been removed.

●

Reassemble all pieces of torn media to confirm that you have the
entire sheet.

●

If the printer still continues to jam, contact HP Customer Support
or your authorized HP service provider. See the Warranty and
Support Information appendix for worldwide customer support
numbers.

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139

Clearing Jams in the Middle Front Drawer Area
1

Pull open the middle front drawer to
access jammed media.

Note
When removing the transfer belt
assembly, do not touch the transfer belt
material.

Remove the transfer belt assembly
by lifting up on its blue handles.

Remove any jammed or torn media.
Be sure to lift the metal flap by its
green tab and remove any jammed
media.

Note
Be sure to inspect the rear area inside
the drawer and remove jammed or torn
media.

Reinstall the transfer belt.

Close the drawer. The printer will
warm up and return to the READY
state.

Note
If this action does not resolve the
problem, the printer will display an
alternate message.

140

Solving Problems with the Printer

Clearing Jams in the Tray 2 Area
1

Note
It is a good idea to inspect the input trays
when clearing paper jams. However,
opening and closing input trays has no
effect on clearing paper jam messages.
1

Pull out Tray 2 and place it on a flat
surface.

Inspect the pickup rollers and
remove jammed media. Be sure to
remove any torn pieces of media.

Inspect inside the printer and
remove all jammed or torn media.

Close Tray 2.

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141

Clearing Jams in the Optional Tray 3 Area
1

Note
It is a good idea to inspect the input trays
when clearing paper jams. However,
opening and closing input trays has no
effect on clearing paper jam messages.

Pull out Tray 3 and place it on a flat
surface.

Inspect the pickup rollers and
remove jammed media. Be sure to
remove any torn pieces of media.

Inspect inside the printer and
remove all jammed or torn media.

Close Tray 3.

142

Solving Problems with the Printer

Clearing Jams in the Rear Door Areas
1

WARNING!
Do not touch the fuser: it is hot and could
cause burns! The fuser’s operating
temperature is 190° C (374° F). Wait 30
minutes to allow the fuser to cool down
before working in this area.
1

If the duplex printing accessory is
installed, open the rear duplex cover.

Open the upper rear door.

Inspect the upper paper path area
inside the rear door and remove any
jammed or torn media.

Open the fuser door and remove any
jammed media.

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143

Close the fuser door.

Close the upper rear door.

Close the rear duplex cover if it was
opened. The printer will warm up
and return to the READY state.

Note
If these actions do not resolve the
problem, the printer will display an
alternate jam message.

144

Solving Problems with the Printer

Clearing Jams in the Front Duplex Drawer Area
1

Pull out the duplex drawer and place
it on a flat surface.

Remove jammed media from the
duplex drawer. Rotate the
thumbwheel to eject jammed media.
Be sure to remove any torn pieces of
media.

Inspect inside the printer and
remove jammed media. Be sure to
remove any torn pieces of media.

Close the duplex drawer. The printer
will return to the READY state within
a few minutes.

Note
If these actions do not resolve the
problem, the printer will display an
alternate jam message.

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145

Media-Handling Problems
Use only media that meets the specifications outlined in the
HP LaserJet Printer Family Paper Specification Guide.
For media specifications for this printer, see the “Supported Media
Weights and Sizes” section in chapter 3.
Printer feeds multiple sheets
Cause

Solution

The input tray is overfilled.

Remove excess media from the input tray.

The media is not under the tabs in the input
tray (Trays 2 and 3).

Open the input tray and verify that the media is
seated under the metal tabs.

Print media is sticking together.

Remove media, flex it, rotate it 180 degrees or
flip it over, and then reload it into the tray.
Note: Do not fan media. Fanning can cause
static electricity, which can cause media to
stick together.

Media does not meet the specifications for this Only use media that meets the media-use
printer.
specifications for this printer (see the
supported media weights and sizes section in
chapter 3).

Printer feeds incorrect page size
Cause

Solution

The correct media size is not loaded in the
input tray.

Load the correct size media in the input tray.

The correct media size is not selected in your
software application or printer driver.

Select the correct media size from your
software application or printer driver.

The correct media size for Tray 1 is not
selected in the printer control panel.

From the control panel, select the correct
media size for Tray 1.

146

Solving Problems with the Printer

Media does not feed automatically
Cause

Solution

Manual feed is selected in the software
application.

This printer does not support manual feed. Do
not select manual feed in your software
application.

The correct size of media is not loaded.

Load the correct size of media.

The input tray is empty.

Load media into the input tray.

Media from a previous jam has not been
completely removed.

Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
jams. See the section in this chapter for
information on clearing paper jams.

Media does not feed from Input Trays 2 or 3
Cause

Solution

Manual feed is selected in the software
application.

This printer does not support manual feed. Do
not select manual feed in your software
application.

The correct size of media is not loaded.

Load the correct size of media.

The input tray is empty.

Load media in the input tray.

The correct media type for the input tray is not From the printer control panel, select the
selected in the printer control panel.
correct media type for the input tray.
Media from a previous jam has not been
completely removed.

Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
jams. See the section earlier in this chapter on
clearing paper jams.

Media-size knob is incorrectly set (Tray 3).

Verify that the media-size knob on the side of
Tray 3 is set to the proper media size.

Tray 3 (500-sheet paper feeder) does not
appear as an input tray option.

Tray 3 only displays as an option if it is
installed. Verify that Tray 3 is correctly
installed. Verify that the printer driver has been
configured to recognize Tray 3.

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147

Transparencies or glossy paper will not feed
Cause

Solution

The correct media type is not specified in your Verify that the correct media type is selected in
software or printer driver.
your software or printer driver.
The input tray is overfilled.

Remove excess media from the input tray.
Do not load more than 50 transparencies in
any tray.

Media in another input tray is the same size as Make sure that the input tray containing the
the transparencies and the printer is defaulting transparencies or glossy paper is selected in
to the other tray.
your software application or printer driver. Use
the printer control panel to configure the tray to
the media type loaded.

Envelopes jam or will not feed in the printer
Cause

Solution

Envelopes are loaded in an unsupported tray. Load envelopes into Tray 1.
Envelopes should only be printed from Tray 1.
Envelopes are curled or damaged.

Try using different envelopes.

Envelopes are sealing because the moisture
content is too high.

Try using different envelopes.

Envelope orientation is incorrect.

Verify that the envelope is loaded correctly.
See the section on loading envelopes in
chapter 3.

The envelopes being used are not supported
by this printer.

See the section on supported media weights
and sizes in chapter 3 or the HP LaserJet
Printer Family Paper Specification Guide.

148

Solving Problems with the Printer

Output is curled or wrinkled
Cause

Solution

Media does not meet the specifications for this Only use media that meets the media-use
printer.
specifications for this printer (see the
supported media weights and sizes section in
chapter 3).
Media is damaged or in poor condition.

Remove media from the input tray and load
media that is in good condition.

Printer is operating in an excessively humid
environment.

Verify that the printing environment is within
humidity specifications.

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive
curl. Try using a different pattern.

Media used was not stored correctly and may Remove media and replace it with media from
have absorbed moisture.
a fresh, unopened package.
Media has poorly cut edges.

Remove media, flex it, rotate it 180 degrees or
turn it over, and then reload it into the input
tray. If the problem persists, replace the media.

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149

Printer Response Problems
No display message
Cause

Solution

The printer’s power switch (standby button) is
in the standby position.

Verify that the printer is on. Fans may run while
the printer is in standby mode (off).

The printer’s memory DIMMs are defective or
installed incorrectly.

Verify that the printer’s memory DIMMs are
correctly installed and are not defective. See
Appendix A for DIMM installation instructions.

The power cord is not firmly plugged into both Turn off the printer and then disconnect and
the printer and the power receptacle.
reconnect the power cord. Turn the printer
back on.
The line voltage is incorrect for the printer
power configuration.

Connect the printer to a proper voltage source,
as specified on the Power Rating Label on the
back of the printer.

The power cord is damaged or excessively
worn.

Replace the power cord.

The power source receptacle is not working
correctly.

Connect the printer to a different power
receptacle.

Printer is on, but nothing prints
Cause

Solution

The printer’s READY indicator light is not lit.

Press GO to return the printer to the READY
state.

The top cover is not closed properly.

Close the top cover firmly, verifying that it is
properly latched.

The Data indicator is flashing.

The printer is probably still receiving data.
Wait for the Data indicator to stop flashing.

TONER [CMYK] OUT appears on the printer
display.

Replace the toner cartridge specified on the
printer display.

A printer message other than READY appears See chapter 8 for an explanation of printer
on the printer control panel.
control panel messages.
Your parallel port may have a DOS timeout
error.

150

Solving Problems with the Printer

Add a MODE command to your
AUTOEXEC.BAT file. See your DOS manual
for additional information.

Printer is on, but is not receiving data
Cause

Solution

The printer’s READY indicator light is not lit.

Press GO to return the printer to the READY
state.

The top cover is not closed properly.

Close the top cover firmly.

A printer message other than READY appears See chapter 8 for troubleshooting information.
on the printer control panel.
The interface cable is not correct for this
configuration.

Select the correct interface cable for your
configuration. See the chapter on printer
interfaces for more information.

The interface cable is not securely connected
to both the printer and the computer.

Disconnect and reconnect the interface cable.

The printer is not configured correctly.

See chapter 6 for configuration information.

The interface configurations on the printer’s
configuration page do not match the
configurations on the host computer.

Configure the printer to match your computer
configuration.

Your computer is not working properly.

Try using an application that you know works
properly to check your computer, or, in DOS,
type Dir > Prn at the DOS prompt.

The computer port that the printer is
connected to is not configured or is not
working properly.

Run another peripheral connected to this port
to check the port operation.

The printer has not been correctly named for
your network or Macintosh computer.

Use the appropriate utility to name the printer
on the network. For Macintosh computers,
name the printer from within the Chooser
menu.

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151

Printer will not duplex
Cause

Solution

Printer is not recognizing the duplex printing
accessory.

Print a configuration page to verify
configuration. Set up the printer driver to
recognize the duplex printing accessory. Verify
that the duplex printing accessory power cord
is plugged in.

You are trying to duplex on an unsupported
media.

Verify that the media you are using is
supported for duplex printing.

The door to the rear output bin is open.

Close the door to the rear output bin.

Tray 3 is incorrectly installed
Cause

Solution

Verify that the tray is correctly installed.

Print a configuration page to confirm that
Tray 3 is configured properly.

Printer is on, but will not print a PostScript file
Cause

Solution

The PS (PostScript Emulation) personality is
not selected.

Select PS or AUTO for the printer language.
See the chapter on using the printer control
panel.

The correct driver is not selected in your
software application or printer driver.

Select the driver for PostScript Emulation for
this printer in your software application or
printer driver.

The printer is not properly configured.

See chapter 6 for configuration information.

The computer port is not configured or is not
working properly.

Run another peripheral connected to this port
to verify that the port is working properly.

The printer has not been correctly named for
your network or for a Macintosh computer.

Use the appropriate utility to name the printer
on the network. For Macintosh computers,
name the printer from within the Chooser
menu.

152

Solving Problems with the Printer

Unable to select the printer from the computer
Cause

Solution

If you are using a switch box, the printer may
not be selected for your computer.

Select the correct printer through your switch
box.

The printer’s READY indicator light is not lit.

Press GO to return the printer to the READY
state.

The input tray specified is empty.

Load the correct size media into the input tray.

A printer message other than READY appears See the chapter on printer control panel
on the printer control panel.
messages.
The correct printer driver is not installed in
your computer.

Install the correct printer driver.

The correct printer and port are not selected
on your computer.

Select the correct printer and port.

Your network is not configured properly for this Use your network software to verify the
printer.
printer’s network configuration, or consult with
your network administrator.
The power source receptacle is not working
correctly.

Connect the printer to a different power
receptacle.

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153

Printer Control Panel Problems
Control panel settings work incorrectly
Problem

Solution

The printer control panel display is blank or is
not lit even when the fan is running.

Fans may run while the printer is in standby
mode (off). Press the printer’s power switch to
turn the printer on.

Printer settings in your software application or Settings in your software application or printer
printer driver are different from the printer
driver override printer control panel settings.
control panel settings.
Verify that the settings in your software
application or printer driver are correct.
Control panel settings were not correctly saved Reselect the control panel settings and then
after they were changed.
press [Select]. An asterisk (*) should appear to
the right of the setting.
The Data indicator is lit and there are no pages Buffered data exists in the printer. Pressing
printing.
[Go] prints the buffered data using current
control panel settings and then activates the
new control panel settings.
If you are on a network, another user may
have changed printer control panel settings.

Consult your network administrator to
coordinate changes to printer control panel
settings.

Unable to select Tray 3 (optional 500-sheet paper feeder)
Problem

Solution

Tray 3 (500-sheet paper feeder) does not
appear as an input tray option.

Tray 3 only displays as an option if it is
installed. Verify that Tray 3 is correctly
installed. Verify that the printer driver has been
configured to recognize Tray 3.

154

Solving Problems with the Printer

Solving Print Quality Problems
This section provides solutions for various print quality problems.
Print quality problems could be caused by consumable items that are
past their rated life. If you are experiencing print quality problems,
verify that there are no consumable replacement messages displayed
on the printer control panel. Then print out a printer configuration
page to verify the remaining life of consumables items. See chapter 2
for instructions on printing a configuration page.
Toner smear
Problem

Solution

Toner smears appear on the back of The transfer belt may be dirty. This
pages.
problem should correct itself within 5
or 10 printed pages. If the message
TRANSFER KIT LOW REPLACE
KIT is displayed on the printer
control panel, replace the transfer
kit. See chapter 7 for the location of
the transfer belt.
You recently changed media size.

Print 5 to 10 pages to clear any
smearing.

The printer recently had a media
Print 5 to 10 pages to clear any
jam or the printer fed multiple sheets smearing.
of media.

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155

.
Vertical lines or streaks
Problem

Solution

White lines or streaks appear only in Print several configuration pages.
the black areas of print.
The lines or streaks should clear
within a few pages. Try reprinting
your print job. If the problem
persists, replace the black toner
cartridge.
White lines or streaks appear only in Print several configuration pages.
a particular color.
The lines or streaks should clear
within a few pages. Try reprinting
your print job. If the problem
persists, replace the toner cartridge
for the color with the lines or streaks.

.
Vertical bands or very dark backgrounds
Problem

Solution

Vertical colored bands or dark black If the problem persists after 10
or brown backgrounds appear on
pages, print out a configuration
the page.
page to verify the remaining life of
the imaging drum. Replace the
imaging drum if necessary.

156

Solving Problems with the Printer

.
Faded print, random faded areas, or speckles
Problem

Solution

The message TRANSFER KIT LOW Print out a configuration page to
REPLACE TRANSFER KIT appears verify the remaining life of the
on the printer control panel.
transfer belt. Replace the transfer
belt if necessary.
The moisture content of your paper Use paper from a different source or
is uneven or too low.
from an unopened ream of paper.
Some areas of the paper reject
toner.

Use paper from a different source or
from an unopened ream of paper.

Your paper is excessively rough.

Use a smoother, xerographic paper.

The letterhead you are using is
printed on rough paper.

Try a smooth xerographic paper. If
this solves your problem, consult
with the printer of your letterhead to
verify that the paper used meets the
specifications for this printer.

Media does not meet the
specifications for this printer.

Only use media that meets the
media specifications for this printer
(see chapter 3).

The printer is operating in
Verify that the printing environment
excessively humid or dry conditions. is within humidity specifications.

Print is faded.

If a TONER LOW or TONER OUT
message is displayed on the printer
control panel, replace the
appropriate toner cartridge. If the
problem persists, call for service.

The transfer belt may be
contaminated.

Use a lint-free cloth to clean any
contaminants from the transfer belt
surface.

Chapter 9

157

.
Irregular, raised spots or stray toner
Problem

Solution

Toner is smudged on the back of pages.

Toner collected on the transfer belt can cause
smudging on the back of a page. Smudges
commonly appear on the edges of pages after
media size is changed. The belt is selfcleaning and the smudging will normally clear
within a few pages. Print 5 to 10 pages to clear
the smudge.

The printer recently had a media jam or the
printer fed multiple sheets of media.

Print 5 to 10 pages to clear any smearing.

Toner is smeared on the edge of the media.

Toner on the edge of the media is usually
caused by toner collecting on paper guides.
Inspect the paper guides and clean with a lintfree cloth if necessary.

You are refeeding paper that has already
Do not re-feed paper. Re-feeding paper
passed through the printer or through a copier. contaminates the fuser, causing stray toner
defects.
The fuser roller is dirty.

Print 5 to 10 pages to clean the fuser roller.

.
Banding
Problem

Solution

Dark and light bands appear in large areas of
halftone areas.

If the problem persists, the imaging drum may
be past its useful life. Print a configuration
page to verify the remaining life of the imaging
drum. Replace the imaging drum if necessary.

Consumable items may be beyond their useful Print a configuration page to verify the
life.
remaining life of the consumable item. Replace
any consumable items that are past their rated
life.
Certain halftone patterns exaggerate banding. Try a different halftone pattern.

158

Solving Problems with the Printer

Wavy characters
Problem

Solution

Characters appear wavy for several The printer’s laser scanner needs
pages.
service. Contact your authorized
HP dealer or HP service
representative.

Chapter 9

159

Dull or dark colors on transparencies
Problem

Solution

You are using transparencies that do not meet Use only transparencies that meet the
the media specifications for this printer.
specifications for this printer (see chapter 3).
The selected colors are undesirable when
printed.

Select different colors in your software
application or printer driver.

Spots and smudges appear in the background Oil from your hands can cause spots or
areas of transparencies when they are
smudges on transparencies. Reprint the
projected.
transparencies, being careful not to touch the
surface of the transparencies.
You are using a reflective overhead projector.

Use a standard overhead projector.

Rippled or wavy transparencies
Problem

Solution

You are using transparencies that do not meet Use only transparencies that meet the media
the specifications for this printer.
specifications for this printer.

160

Solving Problems with the Printer

.
Horizontal streaks on transparencies
Problem

Solution

The printer’s imaging drum is past
its useful life.

Print a configuration page to verify
the remaining life of the imaging
drum. Replace the imaging drum if
necessary.

You are using transparencies that do Use only transparencies that meet
not meet the media specifications
the media specifications for this
for this printer.
printer. See the HP LaserJet Printer
Family Paper Specification Guide.

Smudges
Problem

Solution

The printer recently jammed.

Print 5 to 10 pages to clean the printer.

You recently changed to a different media size. Print 5 to 10 pages to clean the printer.

Chapter 9

161

Uneven dark areas or lines in solid fill areas on transparencies
Problem

Solution

You are using transparencies that do not meet Use only transparencies that meet the media
the media specifications for this printer.
specifications for this printer. See the Printing
on Transparencies section of chapter 3
The imaging drum has exceeded its useful life. Print out a configuration page to verify the
remaining life of the imaging drum. If the
printer control panel displays DRUM KIT OUT
REPLACE DRUM KIT, replace the imaging
drum.

.
Repetitive defects

162

Problem

Solution

Unwanted marks of the same size
and shape appear in the same
vertical area on most pages.

Print out a configuration page to
verify the remaining life of the
imaging drum. If the printer control
panel displays DRUM KIT OUT
REPLACE DRUM KIT, replace the
imaging drum.

Unwanted marks of the same size
and shape appear more than once
in the same vertical area on
transparencies or glossy media only.

The fuser roller is damaged or the
fuser is beyond its useful life. Print
out a configuration page to verify the
remaining life of the fuser. If the
printer control panel displays
FUSER LIFE OUT REPLACE KIT,
replace the fuser.

Repetitive defects appear only in
one color.

Check the corresponding toner
cartridge.

Solving Problems with the Printer

Color Printing Problems
Printing black instead of color
Problem

Solution

Color mode is not selected in your software
application or printer driver.

Select color mode instead of grayscale or
monochrome mode in your software
application or printer driver.

The correct printer driver is not selected in
your software application.

Select the correct printer driver.

The printer is not properly configured.

Verify the printer configuration by printing a
configuration page.

No color appears on the configuration page.

Consult your service representative.

Missing color or incorrect shade
Problem

Solution

Your media does not meet the specifications
for this printer.

See the HP LaserJet Printer Family Paper
Specification Guide.

You are operating the printer in excessively
humid conditions.

Verify that the printer’s environment is within
humidity specifications.

The color density and balance are not set
properly.

See the adjusting color balance section in
chapter 4.

The toner density sensor may need cleaning.

Clean the toner density sensor (see chapter 7
for cleaning instructions).

Chapter 9

163

Inconsistent colors after loading toner
Problem

Solution

Another toner color may be low.

Check the printer control panel for a TONER
LOW message and replace the toner cartridge
if necessary.

Toner cartridges may be improperly installed.

Verify that each toner cartridge is installed
properly.

Printed colors do not match screen colors
Problem

Solution

Extremely light screen colors are not being
printed.

Your software application may interpret
extremely light colors as white. If so, avoid
using extremely light colors.

Extremely dark screen colors are being printed Your software application may interpret
in black.
extremely dark colors as black. If so, avoid
using extremely dark colors.
The colors on your computer monitor differ
from the printer output.

Try selecting Screen Match in the color control
tab of your printer driver.

Color density and balance are not set
correctly.

For instructions on adjusting color density, see
the chapter 4.

The toner density sensor may need cleaning.

See chapter 7 for instructions on cleaning the
toner density sensor.

Note

164

Several factors can influence your ability to match printed colors to
those on your monitor. These factors include print media, overhead
lighting, software applications, operating system palettes, monitors,
and video cards and drivers.

Solving Problems with the Printer

Incorrect Printer Output
Incorrect fonts are printed
Problem

Solution

The font has not been correctly selected in
your software application.

Re-select the font in your software application.

The font is not available to the printer.

Download the font to the printer or use another
font.

The correct printer driver is not selected.

Select the correct printer driver.

Unable to print all characters in a symbol set
Problem

Solution

The correct font is not selected.

Select the correct font.

The correct symbol set is not selected.

Select the correct symbol set.

The selected character is not supported by
your software application.

See the documentation for your software
application.

The selected symbol is not supported by the
font.

Use a font that supports the selected symbol.

Drifting text between printouts
Problem

Solution

Your software application is not resetting the
printer to the top of the page.

See the user guide for your software
application or the PCL Technical Reference
Manual for specific information.

Chapter 9

165

Erratic, missing characters or interrupted printout
Problem

Solution

The interface cable is of poor quality.

Try using a different, higher-quality, IEEEcompliant cable. Parallel cables can be no
longer than 10 meters (30 feet).

The interface cable is loose.

Disconnect and reconnect the interface cable.

The interface cable is damaged or bad.

Try using a different interface cable.

The power cable is loose.

Disconnect and reconnect the power cable.

You are attempting to print a PCL job with the From the printer control panel, select the
printer configured for PostScript Emulation.
correct printer personality and then resend the
print job.
You are attempting to print a PostScript job
with the printer configured for PCL.

From the printer control panel, select the
correct printer personality and then resend the
print job.

Partial printout
Problem

Solution

A memory error message appears on the
printer control panel.

1) Free up printer memory by deleting
unneeded downloaded fonts, style sheets, and
macros from printer memory; or
2) Add more memory to the printer.

The file you are printing contain errors.

Check your software application to verify that
the file does not contain errors. To do so:
1) Print another file that you know is error-free
from within the same application; or
2) Print the file from another application.

166

Solving Problems with the Printer

Software Application Problems
Unable to change system selections through software
Cause

Solution

System software changes are locked out by
the printer control panel.

See the chapter on printer interfaces. Consult
with your network administrator.

Your software application does not support
system changes.

See the documentation for your software
application.

The correct printer driver is not loaded.

Load the correct printer driver.

The correct application driver is not loaded.

Load the correct application driver.

Unable to select a font from the software
Cause

Solution

The correct printer driver is not selected.

Select the correct printer driver.

The font is not available in your software
application.

See the documentation for your software
application.

Unable to select colors from the software
Cause

Solution

Your software application does not support
color.

See the documentation for your software
application.

Color mode is not selected in your software
application or printer driver.

Select color mode instead of grayscale or
monochrome mode.

The correct printer driver is not loaded.

Load the correct printer driver.

Printer driver does not recognize Tray 3 or the Duplex Printing Accessory
Cause

Solution

The printer driver has not been configured to
recognize Tray 3 or the duplex printing
accessory.

See the online Help for the printer driver for
instructions on how to configure the driver to
recognize printer accessories.

The accessory may not be installed.

Verify that the accessory is properly installed.

Chapter 9

167

168

Solving Problems with the Printer

DIMM Installation

Overview
The printer is designed for easy installation of additional memory.
This chapter provides information on installing memory.

Appendix A

169

DIMM Configuration
This printer supports up to 208 MB of memory. You can add additional
Random Access Memory (RAM) to this printer by installing Dual
Inline Memory Modules (DIMMs). The printer uses 100-pin, nonparity, synchronous DRAM memory modules. Extended Data Output
(EDO) DIMMs are not supported.
Note

Do not exceed 208 MB of total printer memory.
You can install 4, 8, 16, 32 or 64 MB DIMMs into the printer’s three
DIMM slots. Synchronous DRAM modules do not need to be
configured in pairs (in corresponding left and right slots).

CAUTION

Do not attempt to remove the DIMM in slot #4 (see figure A-1). The
DIMM in slot #4 is part of the printer’s firmware. Removing it will affect
printer operation.

Figure A-1

Do not remove the DIMM in slot #4.

170

DIMM Installation

Installing DIMMs
To install a DIMM

CAUTION
To reduce the possibility of damage
caused by static electricity, always wear
an electrostatic discharge (ESD) wrist
strap or touch the surface of the
antistatic package before handling
DIMMs. When handling the formatter
board, wear an antistatic wrist strap or
frequently touch bare metal on the
printer.
1

Turn the printer off and wait for the
fans to stop.

CAUTION
Wait for the printer’s fans to turn off
before unplugging the printer.
2

Disconnect all power and interface
cables.

Locate the formatter board in the
upper-left corner of the rear of the
printer and loosen the two screws.

Appendix A

171

Slide out the formatter board and set
it on a clean, flat, grounded surface.

Align the connectors on the DIMM
with the notches in the DIMM slot.
Insert the DIMM into the slot and
then firmly push the DIMM until the
levers lock into place.

Note
Repeat step 5 for each DIMM you are
installing.
6

Insert the formatter board into the
printer.

172

DIMM Installation

Tighten the screws.

Reconnect the power and interface
cables.

Turn the power on. The printer
automatically updates the memory
configuration to include the newly
installed DIMMs.

Appendix A

173

Verifying DIMM Installation
To verify that the DIMM installation was successful, print out a
configuration page (see the chapter on using the printer control
panel). If the DIMM has been installed properly, the figure in the
Memory section of the configuration page will reflect the new total
amount of memory.
If the printer control panel displays an error message, see chapter 8
for descriptions of printer control panel messages.

174

DIMM Installation

PCL Commands

Overview
This printer supports the use of the Printer Control Language
(PCL). Most software applications provide the printer with
necessary language information. However, some applications do
not provide the printer with language information and require the
user to enter printer commands. See your software application
documentation for instructions on entering printer commands.
This appendix is not intended to provide comprehensive
information about PCL commands. Rather, it provides a quick
reference for users who are already familiar with the PCL
command structure. For more information, see the PCL Technical
Reference Manual.

Appendix B

175

PCL Commands
PCL printer commands instruct the printer which tasks to perform or
which fonts to use for specific print jobs.

PJL Commands
The HP Printer Job Language (PJL) provides control above PCL and
other printer languages. The four major functions provided by PJL
are:
●

printer language switching

●

job separation

●

printer configuration

●

status feedback from the host

PJL commands can be used to change printer default settings.

176

PCL Commands

Interpreting PCL Printer Command Syntax
Before using printer commands, compare the following characters:

Note

Lowercase L:

Uppercase O:

Number one:

Number zero:

You must use the exact character and case specified for PCL printer
commands.
Many printer commands use the lowercase letter L (l) and the
number one (1), or the uppercase letter O (O) and the number zero
(0). These characters may not appear on your screen as shown here.
Figure B-1 shows the elements of a typical printer command (in this
example, a command for page orientation).

Figure B-1

Printer Command Elements
1

Escape Character (begins the escape sequence)

Value Field (contains both alpha and numeric characters)

Category of Command

Uppercase Letter (terminates the escape sequence)

Appendix B

177

Combining Escape Sequences in PCL Printer
Command Syntax
Escape sequences can be combined into one escape-sequence
string. There are three important rules to follow when combining
code:
●

The first two characters after the character must be the
same.

●

When combining sequences, change the uppercase (termination)
character in each individual escape sequence to lowercase.

●

The final character of the escape sequence must be in
uppercase.

The following escape sequence would be sent to the printer to select
legal paper, landscape orientation, and eight lines per inch:
&l3A&l1O&l8D
The following escape sequence sends the same printer commands
by combining them into a shorter sequence:
&l3a1o8D

178

PCL Commands

Entering Escape Characters
Note

PCL printer commands always begin with the escape character
().
The following table lists the escape character entries for various
applications.

Application

Escape Character Entry

What Appears

Lotus 1-2-3 and Symphony

Type \027

027

Microsoft Word for DOS

Hold down ALT and type 027

<—

WordPerfect for DOS

Type <27>

<27>

MS-DOS Editor

Hold down CTRL-P then ESC

<—

MS-DOS Edlin

Hold down CTRL-V then [

dBase

?? CHR(27)+“command”

?? CHR(27)+“ ”

UNIX VI Editor

Hold down CTRL-V then ESC

Appendix B

179

Selecting PCL Fonts
The printer font list provides PCL printer commands for selecting
fonts. (See the section on printing a list of available fonts.) A sample
section of a font list is shown below.
There is one variable box for entering symbol sets and one for
entering point size. Unless these variables are entered, the printer will
use defaults. For example, if you want a symbol set that contains linedraw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Other common symbol set codes are listed in the “Common PCL
Printer Commands” section of this chapter.

Figure B-2

180

Font List
1

Symbol Set

Point Size

PCL Commands

Note

Fonts are either fixed or proportional in spacing. This printer supports
fixed fonts (Courier, Letter Gothic, and Lineprinter) and proportional
fonts, including CG Times, Arial®, and Times New Roman.
Fixed-space fonts are best used in applications such as spreadsheets
and databases, where it is important for columns to line up vertically.
Proportional-spaced fonts are generally used in word processing
applications.

Common PCL Commands
The following table lists the most common PCL commands.
PCL Commands
Function

Command

Option(s)

Reset

n/a

Number of Copies

&l#X

1 to 999

Duplex/Simplex

&l#S

0 = Simplex (single-sided) printing
1 = Duplex (two-sided) with long-edge
binding
2 = Duplex (two-sided) with short-edge
binding

Job Control Commands

Appendix B

181

PCL Commands (continued)
Page Control Commands
Paper Destination

&l#G

0 = Automatic Selector
1 = Top Output Bin (face-down)
2 = Rear Output Bin (face-up)

Paper Source

&l#H

0 = Prints or ejects current page
1 = Tray 2
4 = Tray 1
5 = Tray 3 (500-sheet paper feeder)

Paper Size

&l#A

1 = Executive
2 = Letter
3 = Legal
25 = A5
26 = A4
100 = B5
101 = Custom
80 = Monarch
81 = Commercial 10
90 = DL
91 = International CS

Paper Type

&n#

5WdBond = Bond
6WdPlain = Plain
6WdColor = Color
7WdLabels = Labels
9WdRecycled = Recycled
10WdCardstock = Cardstock
11WdLetterhead = Letterhead
11WdPrepunched = Prepunched
11WdPreprinted = Preprinted
13WdTransparency = Transparency
#WdCustompapertype = Custom

182

PCL Commands

PCL Commands (continued)
Orientation

&l#O

0 = Portrait
1 = Landscape
2 = Reverse Portrait
3 = Reverse Landscape

Top Margin

&l#E

# = Number of lines

Text Length (bottom margin)

&l#F

# = Number of lines from top margin

Left Margin

&a#L

# = Column number

Right Margin

&a#M

# = Column number from left margin

Horizontal Motion Index

&k#H

1/120 inch increments (compresses print
horizontally)

Vertical Motion Index

&l#C

1/48 inch increments (compresses print
vertically)

Line Spacing

&l#D

# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16,
24, 48)

Perforation Skip

&l#L

D = Disable
1 = Enable

Vertical Position (Rows)

&a#R

# = Row number

Vertical Position (Dots)

*p#Y

# = Dot number (300 dots = 1 inch)

Vertical Position (Decipoints)

&a#V

# = Decipoint number (720 decipoints =
1 inch)

Cursor Positioning

Horizontal Position (Columns) &a#C

# = Column number

Horizontal Position (Dots)

*p#X

# = Dot number (300 dots = 1 inch)

Horizontal Position
(Decipoints)

&a#H

# = Decipoint number (720 decipoints =
1 inch)

Appendix B

183

PCL Commands (continued)
Programming Hints
End of Line Wrap

&s#C

0 = Enable
1 = Disable

Display Functions On

n/a

Display Functions Off

n/a

Enter PCL Mode

%#A

0 = Use previous PCL cursor position
1 = Use current HP-GL/2 pen position

Enter HP-GL/2 Mode

%#B

0 = Use previous HP-GL/2 pen position
1 = Use current PCL cursor position

Symbol Sets

(#U etc.

8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437)
Default Symbol Set
12U = IBM Layout for Europe (PC-850)
(code page 850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly
used in Eastern Europe)
5T = Windows 3.1 Latin 5 (commonly
used in Turkey)
579L = Wingdings Font

Primary Spacing

(s#P

0 = Fixed
1 = Proportional

Vector Graphics Switching

Font Selection

184

PCL Commands

PCL Commands (continued)
Primary Pitch

(s#H

# = Characters/Inch

Set Pitch Mode

&k#S

0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)

Primary Height

(s#V

# = Points

Primary Style1

(s#S

0 = Upright (solid)
1 = Italic
4 = Condensed
5 = Condensed Italic

Primary Stroke Weight1

(s#B

0 = Medium (book or text)
1 = Semi-bold
3 = Bold
4 = Extra Bold

Color Text

*r3U
*v#S
(*r3U - selects
RGB palette, *v#S
- selects
foreground color)

0 = Black
1 = Red
2 = Green
3 = Yellow
4 = Blue
5 = Magenta
6 = Cyan

Typeface1

(s#T

Print the font list to find the command for
each internal font.

1Order

the PCL/PJL Technical Reference Package if you require symbol sets or want
additional information.

Appendix B

185

186

PCL Commands

Specifications

Electrical Specifications

Power Requirements
Power Consumption (typical)
During printing
During standby
PowerSave mode
Minimum recommended
circuit capacity for typical
product

110-Volt Models

220-Volt Models

100/127V (+/- 10%)
50-60 Hz (+/- 2 Hz)

220/240V (+/- 10%)
50-60 Hz (+/- 2 Hz)

470 W (average)
80 W (average)
<45 W

480 W (average)
90 W (average)
<45 W

16.0 Amps at 120V

7.1 Amps at 220V

Operating Environment Specifications
Temperature
Recommended
Allowed

20 to 26° C/68 to 79° F
15 to 30° C/59 to 86° F

Humidity
Recommended
Allowed

20 to 50% RH
10 to 80% RH

Altitude
Allowed

0 to 3100 m (0 to 10,000 ft)

Appendix C

187

Acoustic Emissions
Operation Position
Printing
Standby

Per ISO 9296, DIN 45635,T.19
LPA 58 dB(A)
LPA 49 dB(A)

Bystander 1m
Printing
Standby

Per ISO 7779, DIN 45635,T.19
LPA 52 dB(A)
LPA 45 dB(A)

Sound Power
Printing
Standby

Per ISO 9296
LWAD=6.6 bels(A)
LWAD=5.8 bels(A)

188

Specifications

Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.

This HP LaserJet printer design eliminates:

●

Ozone Emissions—This product has been designed to minimize
ozone emissions and avoid the need for an ozone filter.

●

CFC Usage—Class I U.S. Clean Air Act stratospheric ozonedepleting chemicals (chlorofluorocarbons [CFCs], for example)
have been eliminated from the manufacturing sites that produce
this printer. This practice coincides with the 1987 “Montreal
Protocol on Substances that Deplete the Ozone Layer” and its
subsequent amendments. CFCs are not used in manufacturing of
the packaging.

Appendix C

189

This HP LaserJet printer design reduces:
●

Energy Consumption—Energy usage drops from 120 watts (W)
during printing to as low as 30W (45W for a printer with optional
accessories) while in low-power (PowerSave) mode. Not only
does this save natural resources, but it also saves money without
affecting the high performance of this printer. This product
qualifies for the ENERGY STAR Program (U.S. and Japan).
ENERGY STAR is a voluntary program established to encourage
the development of energy-efficient office products. ENERGY STAR
is a U.S. registered service mark of the U.S. EPA.
As an ENERGY STAR partner,
Hewlett-Packard Company has
determined that this product
meets ENERGY STAR Guidelines
for energy efficiency.

●

Paper Use—The printer’s optional duplex printing accessory
provides two-sided printing, reducing paper usage and the
resulting demands on natural resources.

The design of this HP LaserJet printer facilitates the
recycling of:

190

●

Plastics—Major plastic parts have markings that enhance the
ability to identify plastics for recycling purposes at the end of the
printer’s life. The plastics used in the printer housing and chassis
are technically recyclable.

●

HP Toner Cartridges/Photoconductive Drum—In many
countries/regions, this product’s toner cartridge/drum can be returned
to HP at the end of its useful life. A prepaid shipping label and
instructions on how to return the toner cartridge/drum are
included with the replacement toner cartridge/drum. If your
country/region is not listed in the replacement’s brochure, call your
local HP Sales and Service Office for further instructions.

Specifications

HP Cartridge Recycling Program Information:
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than twelve million cartridges that otherwise would
have been discarded into landfills or similar facilities. This rapidly
growing program returns used cartridges to the manufacturing
process, thus conserving a variety of resources. Once a cartridge is
returned through the prepaid return program, it is disassembled. The
reusable components and the plastic housing are cleaned and
inspected for quality conformance. After passing strict inspection
procedures, materials such as nuts, screws, and clips are reclaimed
and used to produce new cartridges. Remaining materials, like the
photoconductive drum, are melted down and used as raw materials
for a variety of other products. By the weight of the materials returned,
over 95 percent (%) are recycled. All HP LaserJet Toner Cartridges
are shipped in recycled boxes with the entire box being recyclable
through the returns program. Styrofoam end caps, which were used
to support HP LaserJet Toner Cartridges during shipping, have been
replaced with molded end caps made from 100% post-consumer
paper products. For more information in the U.S., call (1) (800) 3402445 or visit the HP LaserJet website at http://www.ljsupplies.com/
planetpartners. International customers can call the local HP Sales
and Service Office for further information regarding the HP Toner
Cartridge Recycling Program.
●

Printer and Parts—Design for recycling has been incorporated
into this printer and its accessories. The number of materials has
been kept to a minimum while ensuring proper functionality and
high product reliability. Dissimilar materials have been designed
to separate easily. Fasteners and other connections are easy to
locate, access, and remove with common tools. High priority
parts have been designed to be accessed quickly for efficient
disassembly and repair. Plastic parts have been primarily
designed in two colors to enhance recycling options. A few small
parts are colored specifically to highlight customer access points.
HP provides a product return system for customers in Germany.
Many of the functional parts are recovered, tested, and reused as
fully-warranted service parts. Used parts are not placed into new
product manufacturing. The remainder of the product parts are
recycled, if possible. For product return information, call (49)
(070) 3114-1936 or Fax (49) (070) 3114-4195.

Appendix C

191

●

Paper—This printer is suited for the use of recycled papers when
the paper meets the guidelines outlined in the HP LaserJet
Printer Family Paper Specification Guide. This printer is suited for
the use of recycled paper according to DIN 19 309.
The user guide is provided on compact disc, which allows the
same high-quality information to be provided without consuming
the large quantities of energy and natural resources required to
produce traditional paper manuals.

To ensure longevity of your HP LaserJet printer, HP
provides the following:

192

●

Extended Warranty—HP SupportPack provides coverage for the
HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a three-year period from date
of the HP product purchase. HP SupportPack must be purchased
by the customer within 90 days of the HP product purchase.
Information on HP SupportPack is available in a fax format by
calling the U.S. HP FIRST (Fax Information Retrieval Support
Technology) at (1) (800) 333-1917. The document number is
9036. International customers can contact the nearest
HP-authorized reseller about this service.

●

Spare Parts and Consumables Availability—Spare parts and
consumable supplies for this product will be made available for at
least five years after production has stopped.

Specifications

Regulatory Statements
FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If it is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

Note

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to
which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the Class B
limits of Part 15 of FCC rules.

Appendix C

193

Canadian DOC Regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité
électromagnétiques « CEM ». »

VCCI Statement (Japan)

Korean EMI Statement

194

Specifications

Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:
declares that the product
Product Name:
Model Number:
Product Options:

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021 USA
HP Color LaserJet 4500, 4500 N, 4500 DN
C4084A, C4089A, C4094A
ALL

conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4
IEC 825-1:1993+A11 / EN 60825-1:1994+A11 Class 1 (Laser/LED)
EMC:
CISPR 22:1993+A1 / EN 55022:1994 Class B1
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 IEC 801-3:1984 / prEN 55024-3:1991 IEC 801-4:1988 / prEN 55024-4:1992 -

4 kV CD, 8 kV AD
3 V/m
0.5kV Signal Lines,
1.0kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3-3:1995

FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 2 / VCCI-21
AS / NZS 3548:1992 / CISPR 22:1993 Class B1)

Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the
CE-marking accordingly:
– the EMC Directive 89/336/EEC
– the Low Voltage Directive 73/23/EEC
1 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2 This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
*This printer contains Local Area Network (LAN) options. When the interface cable is attached to either of
the IEEE 802.3 connectors, the printer meets the requirements of EN 55022A Class A.
February 9, 1998

Appendix C

195

For Compliance Information ONLY, contact:
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31.41 Joseph Street,
Blackburn, Victoria 3130, Australia.
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Böblingen, Germany
(FAX: 49-7031-14-3143).
USA Contact: Product Regulations Manager, Hewlett-Packard Company, P.O. Box 15, Mail Stop 160,
Boise, ID 83707-0015 (Phone: 208-396-6000).

196

Specifications

Safety Information
Laser Safety
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.
WARNING!

Using controls, making adjustments, or performing procedures other
than those specified in this guide may result in exposure to hazardous
radiation.

Material Safety Data Sheet (MSDS)
The Toner Material Safety Data Sheet (MSDS) can be obtained in the
U.S. by calling HP FIRST at (800) 231-9300, or by visiting the website
at http://www.ljsupplies.com/planetpartners/datasheets.html.
International customers should see support information in this guide
for appropriate phone numbers and information.

Appendix C

197

Laser Statement for Finland
LASERTURVALLISUUS
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet 4500 -laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1994) mukaisesti.

VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.

VARNING !
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.

HUOLTO
HP LaserJet 4500 -kirjoittimen sisällä ei ole käyttäjän huollettavissa
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.

198

Specifications

VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser

Appendix C

199

200

Specifications

Warranty and
Support Information

Hewlett-Packard Warranty Statement
HP Color LaserJet 4500,
4500 N, 4500 DN Printer

One-year limited warranty

HP warrants HP hardware, accessories and supplies against defects in materials
and workmanship for the period specified above. If HP receives notice of such
defects during the warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may be either new or
like-new.

HP warrants that HP software will not fail to execute its programming instructions,
for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the
warranty period, HP will replace software media which does not execute its
programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, customer will be entitled to a refund of the
purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance
or may have been subject to incidental use.

The warranty period begins on the date of delivery or on the date of installation if
installed by HP. If customer schedules or delays HP installation more than 30 days
after delivery, warranty begins on the 31st day from delivery.

Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (e) improper site
preparation or maintenance.

Appendix D

201

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.

HP will be liable for damage to tangible property per incident up to the greater of
$300,000 or the actual amount paid for the product that is the subject of the claim,
and for damages for bodily injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been directly caused by a
defective HP product.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

202

Warranty and Support Information

HP Maintenance Agreements
HP has several types of maintenance agreements that meet a wide
range of support needs.

On-Site Service Agreements
To provide you with the support level best suited to your system
usage and support budget, HP has on-site service agreements with
three response times:

Priority On-Site Service is designed for production-critical
applications, giving you four-hour service response to your site for
calls made during normal HP business hours.
Next Day On-Site Service provides on-site support by the next
working day following your service request. Extended coverage hours
and extended travel beyond HP designated service zones are
available for additional charges on most on-site service agreements.
Weekly (Volume) On-Site Service Agreement, for organizations with
many HP LaserJet printers, provides economical, scheduled on-site
coverage. Designated for customer sites using 25 or more
workstation products, this service provides scheduled weekly repair
visits to your central location. HP can write an agreement for any
combination of 25 or more workstation products including printers,
plotters, computers, and disk drives.

Appendix D

203

Support Information
HP support
Online Services: for 24-hour
access to information over your
modem, we suggest these
services:

World Wide Web URL—Printer drivers, updated HP printer
software, plus product and support information may be obtained from
the following URLs:
in the U.S.
http://www.hp.com
in Europe
http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan
ftp://www.jpn.hp.com/drivers/
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver website http://www.dds.com.tw
America Online America Online/Bertelsmann is available in the
U.S.,France, Germany, and U.K.—Printer drivers, updated HP printer
software, and support documentation to help answer your questions
about HP products are available. Use Keyword HP to start your tour
or call 1-800-827-6364 preferred customer # 1118 to subscribe. In
Europe, call the appropriate number below:
Austria
0222 58 58 485
France
++353 1 704 90 00
Germany
0180 531 31 64
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
CompuServe—Printer drivers, updated HP printer software, and
interactive sharing of technical information with other members is
available on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)

Obtaining software
utilities and electronic
information for U.S. and
Canada:

Phone:
(1) (970) 339-7009

For Asia-Pacific
countries/regions:

Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call
(82) (2) 3270-0805 or (82) (2) 3270-0893.

For Australia, New
Zealand, and India:

For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.

For European English:

For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,
call (44) (142) 986-5511.

204

Fax:
(1) (970) 330-7655

Warranty and Support Information

Mail:
Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.

HP support (continued)
HP direct ordering for
accessories or supplies:

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP Support Assistant
compact disc:

This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Mentor Media at (65) 740-4477.

HP Service Information:

To locate HP-authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada)

HP Service Agreements:

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.
Australia

+61 (0) 3 9272 2627

Korea

+82 (0) 02 769 0543

Austria

0660-8218

Malaysia

+60 (0) 3 298 2478

Belgium (Dutch)

0800 1 1906

Netherlands

0800-0222420

Belgium (French)

0800 1 7043

New Zealand

+64 (0) 09 356 6642

Canada

1-800-333-1917

Norway

800-11319

China

+86 (0) 10 6505 5280

Portugal

05 05 313342

Denmark

800-10453

Philippines

+65 275 7251

English (outside of U.K.)

+31 20 681 5792

Singapore

+65 275 7251

Finland

800-13134

Spain

900-993123

France

0800-905900

Sweden

020-79-5743

Germany

0130-810061

Switzerland (German)

0800-551527

Hong Kong

852-2506-2422

Switzerland (French)

0800-551526

Hungary

(36) (1) 252-4647

Taiwan

(886) (2) 719-5589

India

+91 (0) 11 682 6031

Thailand

+66 (0) 2 661 3511

Indonesia

+62 (0) 21 352 2044

United Kingdom

0800-960271

Italy

1678-59020

United States

1-800-333-1917

Japan

+81 (0) 3 3335 8622

Appendix D

205

Customer Support Options Worldwide
In addition to the phone numbers listed below, this guide contains
worldwide sales and service addresses and phone numbers for
countries/regions not listed here.
Customer Support Worldwide
Customer Support
and Product Repair
Assistance for the
U.S. and Canada:

Call 1-208-323-2551 Monday through Friday from 6 am to 10 pm, Saturday
9 am to 4 pm (Mountain Time) free of charge during the warranty period.
However, your standard long-distance phone charges still apply. Have your
system nearby and your serial number ready when calling.
If you know your printer needs repair, call 1-800-243-9816 to locate your
nearest HP-authorized service provider, or call 1-208-223-2551 for HP
centralized service dispatch.
Post-warranty telephone assistance is available to answer your product
questions. Call 1-900-555-1500 ($2.50* per minute, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
(Mountain Time). Charges begin only when you connect with a support
technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options
Available
Open Monday through Friday 8:30 to 18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
Ireland:
(353) (1) 662-5525 German
Germany
(49) (180) 525-8143
English
U.K.:
(44) (171) 512-5202
Austria:
(43) (1) 0660-6386
International: (44) (171) 512-5202 Norwegian
Norway:
(47) 2211-6299
Belgium:
(32) (2) 626-8806
Denmark:
(45) 3929-4099
Dutch
Danish
Netherlands: (31) (20) 606-8751 Finnish
Finland:
(358) (9) 0203-47288
France:
(33) (01) 43-62-3434 Swedish
Sweden:
(46) (8) 619-2170
French
Belgium:
(32) (2) 626-8807
Italy:
(39) (2) 264-10350
Italian
Switzerland:
(41) (84) 880-1111 Spanish
Spain:
(34) (90) 232-1123
(351) (1) 441-7199
Portuguese Portugal:

206

Warranty and Support Information

Customer Support Worldwide (continued)
In-country/region support numbers: If you require support after your warranty has expired, additional
product repair services, or if your country/region is not listed below, see “Worldwide Sales and Service Offices.”
Argentina

787-8080

Japan

Australia

(61) (3) 272-8000

Malaysia

(81) (3) 3335-8333
(60) (3) 295-2566

Brazil
Canada

022-829-6612
(1) (208) 323-2551

Mexico (Mexico City)
Mexico (outside
Mexico City)

01 800-22147
01 800-90529

China
Chile

(86) (10) 65053888-5959
800-360999

New Zealand
Philippines

(64) (9) 356-6640
(63) (2) 894-1451

Czech Republic
Greece

(420) (2) 471-7321
(30) (1) 689-6411

Poland
Portugal

(48) (22) 37-5065
(351) (1) 301-7330

Hong Kong

(852) 800-96-7729

Russia

(7) (95) 923-5001

Hungary

(36) (1) 343-0310

Singapore

(65) 272-5300

India

(91) (11) 682-6035
(91) (11) 682-6069

Taiwan
Thailand

(886) (02) 717-0055
+66 (0) 2 661-4011

Indonesia
Korea

(62) (21) 350-3408
(82) (2) 3270-0700

Turkey

(90) (1) 224-5925

Korea (outside Seoul)

(82) (080) 999-0700

Appendix D

207

Worldwide Sales and Service Offices
Note

Before calling an HP Sales and Service office, be sure to contact the
appropriate Customer Support Center number listed in the
“HP support” section. Products should not be returned to these offices.
Product return information is also available through the appropriate
Customer Support Center in “HP support” on page 204.

Argentina

Brazil

Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax:
(54) (1) 787-7213

Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000

Australia
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax:
(61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000

Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone: (1) (514) 697-4232
(1) (514) 697-6941
Fax:
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax:
(1) (905) 206-4739

Austria

Chile

Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax:
(43) (1) 25000-500

Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile

Belgium
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax:
(32) (2) 763-06-13

208

Canada

Warranty and Support Information

China
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888,x. 5450
Fax:
(86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666x. 6101/2
(86) (10) 6261-4167

Colombia

Germany

Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogota, Colombia

Hewlett-Packard GmbH
Herrenberger Strasse 130
71034 Böblingen
Phone: (49) (180) 532-6222
(49) (180) 525-8143
Fax:
(49) (180) 531-6122

Czech Republic
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (420) (2) 613-07111
Fax:
(420) (2) 471-7611

Denmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: (45) 3929 4099
Fax:
(45) 4281-5810

Far East Region
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: (852) 2599-7777
Fax:
(852) 2506-9261
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066

Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax:
(358) (9) 887-2477

France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax:
(33) (146) 10-1705

Greece
Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax:
(30) (1) 689-6508

Hungary
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone: (36) (1) 343-0550
Fax:
(36) (1) 122-3692
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310

India
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax:
(91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042

Italy
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone: (39) (2) 921-21
Fax:
(39) (2) 921-04473

Appendix D

209

Japan

Netherlands

Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone: (81) (3) 3335-8333
Fax:
(81) (3) 3335-8338
Hardware Repair Center:
Phone: (81) (4) 7355-6660
Fax:
(81) (4) 7352-1848

Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone: (31) (020) 606-87-51
Fax:
(31) (020) 547-7755

Korea
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax:
(82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)

Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax:
(64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651

Norway

5200 Blue Lagoon Drive Suite 950
Miami, FL 33126,USA
Phone: (1) (305) 267-4220

Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: (47) 2273-5600
Fax:
(47) 2273-5610

México

Poland

Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529

Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone: (48-22) 608-7700
Fax:
(48-22) 608-76-00

Latin American
Headquarters

Middle East/Africa
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111

210

New Zealand

Warranty and Support Information

Russia
AO Hewlett-Packard
129223, Moskva, Olimpiyskiy prospekt, 16
Phone: (7) (95) 916-9811
Fax:
(7) (95) 974-7829

Singapore

Thailand

Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65)275-3888
Fax:
(65)275-6839
Hardware Repair Center and
Customer Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333

Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
2199 Rama 4 Rd, Klongton
Klintoey, Bangkok 10110
Thailand
Phone: (66) (2) 666-3900-34
Fax:
(66) (2) 666-3935-37
Hardware Repair Center and Extended
Warranty Support Contact:
Phone: (66) (2) 661-3900 ext. 6001/
6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211
Fax:
(66) (2) 661-3943

Spain
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Fax:
(34) (1) 626-1830

Sweden
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax:
(46) (8) 444-2666

Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) (084) 880-11-11
Fax:
(41) (1) 753-7700
Warranty Support:
0800-55-5353

Taiwan
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886)(02)717-0055
FAX : (886)(02)514-0276
Hardware Repair Center, call :
North (886)(02) 717-9673
Central (886)(04) 327-0153
South (886)(080)733-733
Extended Warranty Support Contact :
Phone: (886)(02) 714-8882

Turkey
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Fax:
(90) (212) 224-5939

United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (134) 436-9222
Fax:
(44) (134) 436-3344

Venezuela
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax:
(58) (2) 239-3080

Appendix D

211

212

Warranty and Support Information

Index
Numerics
500-sheet paper feeder
See also Tray 3
ordering 23

A
accessories
See also consumables
description 23
duplexer 70
ordering 23, 205
Tray 3 66
acoustic emissions 188
adjusting color balance 79
advanced functions, setting 45
attention light, interpreting 29
attention messages 120
auto continue 35
avoiding paper jams 139

B
banding 158
bidirectional parallel cable
pin configuration 99
specifications 98

C
cable
See parallel cable
Calibration Menu
description 38
items 38
values 38
Canadian DOC regulations 194
Cancel Job 28
cartridge
See toner cartridges
color
See color printing
color matching 78
color printing
adjusting color balance 79
control options 77
controlling color 79
customizing 76
Detail option 76
grayscale 77
halftones 76

matching colors 78
PANTONE®* colors 78
problems 163
Screen Match 77
colored paper
using 52
commands 175
components, printer 20
Configuration Menu
description 35
items 35
values 35
configuration settings, changing 41
configuring
DIMMs 170
input trays 57
LocalTalk 102
parallel cable pin 99
consumables
availability 192
disposing 116
drum kit 114
error messages 114
fuser kit 114
ordering 23
overview 111
replacing 114
toner cartridges 114
transfer kit 114
control panel
indicator lights 29
PowerSave settings 41
printer personalities 42
control panel menus
Calibration Menu 38
Configuration Menu 35
I/O Menu 37
Information Menu 30
menu map 31
Paper Handling Menu 34
Resets Menu 39
using 30
control panel, printer
configuration 41
default settings 41
features 27
help with 28
I/O Timeout, setting 43
indicator lights 29

Index

213

keys 28
locking 103
menu locking 30
menu map 31
menus, descriptions 30
messages, description 121
messages, troubleshooting 121
messages, types 120
options 26
problems 154
selecting PCL fonts 88
settings 22, 154
shared environments 40
stopping a print job 74
using 28
controlling print jobs 22, 55
critical error messages, defining 120
customer support 206
HP First Fax 205
obtaining software 204
worldwide 206
custom-size media 73

D
data light, interpreting 29
Declaration of Conformity 195
default settings
changing 41
resetting 46
density sensor 123
DIMMs (Dual Inline Memory Modules)
adding 19
configuring 170
installing 172
verifying installation 174
DIN-8 printer cable 102
display panel
See control panel 154
driver
See printer driver
Dual Inline Memory Modules (DIMMs)
See DIMMs
duplex printing
accessory 70
settings 71

E
EIO (Enhanced Input Output)
configuring 37
electrical specifications 187
energy consumption 189, 190
ENERGY STAR Program 190
Enhanced Input Output (EIO)
configuring 37, 100

214

Index

envelopes
avoiding printer jams 62
jamming 148
precautions 53
printing on 53, 61
using 53
weight 53
wrinkled 53
environmental features 17
Environmental Product Stewardship
Program 189
error messages
action 121
blank display panel 150
consumables 114
description 121
interpreting 114
paper jams 138

F
factory default settings, resetting 46
faded print 157
FCC regulations 193
Finnish laser statement 198
font #, description 91
fonts
adding support 94
custom 96
default font 86
HP FontSmart 84
list of 91
on a network 93
PCL fonts 88
pitch 91
PostScript emulation, using 92
printing font list 90
printing guidelines 93
problems 165
selecting 87
selecting default font 86
TrueType, internal 85
typeface 91
using 84

G
glossy paper
ordering 23
using 52
grayscale, printing in 77

H
heavy paper
using 54
HP custom font services 96

HP First Fax 205
HP FontSmart
accessing 84
using 84
HP JetAdmin software 101
HP JetDirect print server 100, 101, 102
HP Service Agreements 205
HP Service Information 205
HP Worldwide Sales and Service Offices
208– 211

I
I/O cards 100
I/O Menu 37
description 37
setting bidirectional communication
45
I/O Timeout, setting 43
indicator lights, interpreting 29
input trays, configuring 34, 57
interfaces, printer
Enhanced I/O configuration 100
parallel cable pin configuration 99

J
Japanese VCCI statement 194
job cancel 28

K
Korean EMI statement 194

L
laser safety 197
letterhead
precautions 54
printing on 73
loading
500-sheet paper feeder 67
Tray 1 60
Tray 2 64
Tray 3 67
LocalTalk interface 102
locating control panel features 27
locking 56

M
Macintosh
DIN-8 printer cable 102
LocalTalk interface 102
LocalTalk Network Configuration 102
maintenance
space required for 112

Material Safety Data Sheet (MSDS) 197
media
See also paper
colored paper 52
configuring input trays 57
curled output 149
custom-size, printing on 73
envelopes jamming 148
envelopes, printing on 53
glossy paper 52
heavy paper 54
letterhead 54
loading Tray 1 60
loading Tray 2 64
loading Tray 3 67
ordering 23
precautions 54
preprinted forms 54
printing guidelines 51
problems 137
selecting 48, 56
sizes, setting 34
types to avoid 51
weights 49
memory 16
adding 169
managing 19
Memory Enhancement Technology
(MEt) 19
Menu
EIO 37
I/O Menu 37
Printing 36
Resets 39
menu
Calibration 38
Configuration 35
locking 30, 103
Paper Handling 34
menu map, printing 31
messages
control panel 120
error 120
service 120
warning 120
MEt (Memory Enhancement
Technology) 19
MSDS (Material Safety Data Sheet) 197

N
network
securing 103
network interface settings, adjusting 37

Index

215

O
online help 28
operating environment specifications
187
ordering
500-sheet paper feeder 23
accessories 23
cables 23
consumables 23
media 23
memory 23
network connectivity 23
reference materials 23
toner 23
output bins
capacity 55
selecting 55
output, incorrect 165

P
PANTONE® colors 78
paper
See also media
curled output 149
custom-size, printing 73
glossy 52
handling 16
heavy 54
input trays, configuring 57
jams, locating 135
loading Tray 1 60
loading Tray 2 64
loading Tray 3 67
ordering 23
output 16
precautions 48
printing guidelines 51
recycling 192
selecting 48
sizes 49
trays, configuring 34
types to avoid 51
weights 50
Paper Handling Menu
values 34
paper handling menu
items 34
Paper Jam Recovery
enabling 136
paper jam recovery
description 136
paper jams
avoiding 139
causes 133, 137
clearing 138
frequent 139

216

Index

front duplex drawer 145
locating 135
messages 133
troubleshooting 128
upper rear door 143
parallel cable
connecting 98
illustration 98
ordering 23
pin configuration 99
specifications 98
parallel configuration 98
parallel interface, disabling 44
parts, ordering 23, 204
PCL (Printer Control Language) 175
command syntax 177
commands 181
escape sequences 178
fonts, selecting 180
PCL fonts, selecting 88
pitch 91
PJL (Printer Job Language) 176
point size 91
PostScript Emulation
typefaces 92
PostScript emulation
font list 91
power requirements 187
PowerSave
changing settings 41
description of 35
prepunched paper
loading 60
print jobs
controlling 22, 55
output bins, selecting 55
stopping 74
print media
See envelopes
See media
See paper
See transparencies
print quality problems 156
print quality, problems 155
printer
accessories 23
adding memory 19
cable pin configuration 99
commands 22
components 20, 21
configuration page, interpreting 32
configuration page, printing 32
connectivity 17
control panel 25
default settings 46
driver, ordering 204

energy consumption 189
environmental features 17
feeding problems 146
fonts 16
in shared environment 16
incorrect output 165
input 16
interface settings, changing 37
interfaces 99
languages 42
maintenance 111
memory 16, 18
memory, adding 19, 170
memory, managing 19
memory, resetting 45
messages 114, 121
network security 103
output problems 165
paper handling 16
paper jams 139
parallel cable 98
parallel interface, disabling 44
parts, recycling 191
PCL commands 175, 181
performance 16
personalities, supported 16
personalities, switching 42
power consumption 187
power requirements 187
resetting factory defaults 46
response problems 150
settings 35
settings, selecting 22
shared environment 16
shared environments 40
software, ordering 204
supplies 23
troubleshooting 32
warranty 201
Printer Control Language (PCL)
command syntax 177
commands 175, 181
escape sequences 178
fonts, selecting 180
printer driver
settings 22
verifying 94
printer fonts
See fonts
printer interfaces
parallel configuration 98
Printer Job Language (PJL) 176
printer messages
See error messages
printer personalities 42

printer problems
See troubleshooting
printing
See also color printing
See also duplex printing
color, using 75
controlling print jobs 22
envelopes 61
font guidelines 93
HP FontSmart, using 84
internal TrueType fonts 85
on custom-size media 73
on letterhead 73
printer default fonts 86
problems 163
selecting fonts 87
selecting symbol sets 87
stopping a print job 74
using Tray 3 66
using type fonts 85
Printing Menu
descriptions 36
items 36
selections 36
problems
See error messages
See troubleshooting
product 189
acoustic emissions 188
customer support 206
extended warranty 192
features 16
maintenance agreements 203
recycling 191
safety 197
specifications 187
stewardship 189
warranty 201
worldwide sales and service 208

R
RAM (random access memory) 16
random access memory (RAM) 16
ready light, interpreting 29
recycled paper, using 192
recycling toner cartridges 190
reference materials, ordering 23
regulatory information 193
repairs 203, 206
repetitive defects 162
Resets Menu
description of 39
items 39

Index

217

S
safety information
laser safety 197
toner material safety 197
sales and service offices 208– 211
Screen Match 77
securing network 103
selecting
default font 86
fonts 87
media 48, 56
output bins 55
PCL fonts 88
printer settings 22
service agreements
customer support
types 203
sizes
media 49
paper 49
smear 155
smudges 161
soft fonts, availability 96
software application problems 167
software, ordering 204
specifications
acoustic emissions 188
electrical 187
operating environment 187
stopping a print job 74
stray toner 158
supplies, ordering 23, 205

T
throughput 18
toner 155
See also toner cartridges
densities, setting 38
density sensor 117
low 35
ordering 23
out 35
problems 158
toner cartridges
replacement intervals 114
toner cartridges, recycling 190
transparencies
feeding problems 148
ordering 23
print quality problems 160
printing problems 162
tray capacities 50
tray
capacities 49
priority, configuring 58

218

Index

Tray 1
configuring 57
loading 60
printing from 60
Tray 2
configuring 58
feeding problems 147
loading 64
Tray 3
configuring 58
feeding problems 147
illustration 66
loading 67
ordering 23
troubleshooting 152
trays 56
locking 56
multipurpose 59
troubleshooting
See also paper jams 135
checklist 134
color printing problems 163
control panel problems 154
envelopes jamming 148
faded print 157
paper jam recovery 136
paper jams 128, 135, 138, 139
print quality problems 155
printer output 165
printer response problems 150
repetitive defects 162
slow print speed 18
smudges 161
stray toner 158
toner smear 155
Tray 1 139
Tray 2 147
Tray 3 147, 152
vertical lines 156
type
See also fonts
available printer fonts 90
Postscript typefaces 92
printer default fonts 86
special effects 95

V
vertical bands 156
vertical lines 156

W
warning messages, defining 120
warranty 201
wavy characters 159
worldwide sales and service 208

Manual Part No.
C4084-90937

Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper

*C4084-90937*
*C4084-90937*
C4084-90937

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : Yes
Create Date                     : 1998:04:29 11:48:07
Producer                        : Acrobat Distiller 3.01 for Windows
Title                           : HP Color LaserJet 4500, 4500 N, 4500 DN Printer User Guide
Creator                         : FrameMaker 5.1.2P1d
Modify Date                     : 2002:01:21 09:24:01-07:00
Page Count                      : 220
Page Mode                       : UseOutlines

EXIF Metadata provided by EXIF.tools

HP Color LaserJet 4500, 4500 N, DN Printer User Guide Laser Jet Guide, C4084 90937 Bpl06696

4500 DN bpl06696

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