HP LaserJet 9000, 9000n, 9000dn, 9000hns UG ENWW Laser Jet 9000 Series Printer User Guide Bpl10588

Keys 9000OB bpl10588

User Manual: HP HP LaserJet 9000 series printer User Guide

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Use
Use of this electronic document indicates that you accept the Copyright and License terms. Copyright 2003 Hewlett-Packard
Company.

Copyright and License
Copyright Hewlett-Packard Company 2003
All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation
without prior written permission is prohibited.
A user of the Hewlett-Packard printer associated with this use guide is granted a license to: a) print hard
copies of this use guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell,
re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this use guide on a network
server-provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the
Hewlett-Packard printer associated with this use guide.
Edition 2, 1/2003

Warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged
in connection with the furnishing or use of this information.

Trademark Credits
Acrobat is a trademark of Adobe Systems Incorporated.
PostScript® is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions.
Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
TrueType is a U.S. trademark of Apple Computer, Inc.
E NERGY S TAR is a U.S. registered service mark of the U.S. EPA.

iii

Contents
1 Printer basics
Features and benefits of the printer . . . . . . . . . . . . . . .
Layout and basic operation of the control panel . . . . . .
Interpreting control panel lights . . . . . . . . . . . . . . .
Using control panel menus . . . . . . . . . . . . . . . . . . .
Paper handling users LED status interpretation . . . .
Helpful printer software for increased printing flexibility
Windows software . . . . . . . . . . . . . . . . . . . . . . . . .
Macintosh software . . . . . . . . . . . . . . . . . . . . . . . .
Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software for Windows . . . . . . . . . . . . . . . . . . . . . .
Software for Macintosh computers . . . . . . . . . . . . .
Software for networks . . . . . . . . . . . . . . . . . . . . . .
Home pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network pages . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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2 Printing tasks
Orienting media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Basic printing instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Selecting the output bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting an output location . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printing envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Printing special paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Printing letterhead, prepunched paper, or preprinted paper (single-sided) 47
Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Guidelines for custom-size paper, card stock, and heavy paper . 49
Printing full-bleed paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3 Advanced printing tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using features in the printer driver . . . . . . . . . . . . . . . . . . . . . . . . 51
Different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Blank back page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Printing multiple pages on one sheet of paper . . . . . . . . . . . . . . 54
Customizing optional Tray 1 operation . . . . . . . . . . . . . . . . . . . . . 55
Printing from optional Tray 1 when the loaded paper is requested55
Manually feeding paper from optional Tray 1 . . . . . . . . . . . . . . . 56
Printing by type and size of paper . . . . . . . . . . . . . . . . . . . . . . . . . 57
Benefits of printing by type and size of paper . . . . . . . . . . . . . . 57
Job retention features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printing a private job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Releasing private jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Deleting a private job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printing a stored job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting a stored job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
QuickCopying a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Printing additional copies of QuickCopy jobs . . . . . . . . . . . . . . . 66
Deleting a QuickCopy job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Proofing and holding a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Printing the remaining copies of a held job . . . . . . . . . . . . . . . . 69
Deleting a held job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Printing with the optional HP Fast InfraRed (FIR) Receiver . . . . . . 71
Setting up to print with Windows 9X . . . . . . . . . . . . . . . . . . . . . 71
Printing a job using FIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Interrupting and resuming printing . . . . . . . . . . . . . . . . . . . . . . . . . 73
Making booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4 Printer maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Managing the print cartridge . . .
Non-HP print cartridge . . . . .
Print cartridge authentication
Print cartridge storage . . . . .
Checking the toner level . . . .
Print cartridge conditions . . . . .
Print cartridge is low . . . . . .
Print cartridge is out . . . . . .

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Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing jams from the input tray areas . . . . . . . . . . . . . . .
Clearing jams from the duplex printing accessory (duplexer)
Clearing jams from the output areas . . . . . . . . . . . . . . . . . .
Solving repeated paper jams . . . . . . . . . . . . . . . . . . . . . . .
Understanding printer messages . . . . . . . . . . . . . . . . . . . . . . .
Resolving control panel messages . . . . . . . . . . . . . . . . . . .
Correcting output quality problems . . . . . . . . . . . . . . . . . . . . .
Preventing wrinkles on envelopes . . . . . . . . . . . . . . . . . . . .
Detecting printer problems . . . . . . . . . . . . . . . . . . . . . . . . .
Determining printer problems . . . . . . . . . . . . . . . . . . . . . . .
Software, computer, and printer interface problems . . . . . . .
Cabling configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting an alternate PPD . . . . . . . . . . . . . . . . . . . . . . . .
Communicating with an optional HP Jetdirect print server . .
Checking the printer configuration . . . . . . . . . . . . . . . . . . . . . .
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCL or PS font list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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148
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151
153
154
155
156
157
159

5 Problem solving

File directory page . . .
Jetdirect page . . . . . .
Event log page . . . . .
Printing a paper path test

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160
161
162
163

A Specifications
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

B Control panel menus
Overview . . . . . . . . . . . . .
Retrieve job menu . . . . . .
Information menu . . . . . . .
Paper handling menu . . . .
Configure device menu . . .
Printing submenu . . . . .
Print quality submenu .
System setup submenu
I/O submenu . . . . . . . .
Diagnostics submenu . .
Resets submenu . . . . .
Service menu . . . . . . . . . .

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196

Overview . . . . . . . . . . . . . . . . . . . . . . . .
Determining memory requirements . . . . .
Installing memory . . . . . . . . . . . . . . . . . .
Checking memory installation . . . . . . . . .
Saving resources (permanent resources)
Installing EIO cards/mass storage . . . . . .

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C Printer memory and expansion

vii

D Printer commands
Overview . . . . . . . . . . . . . . . . . . . . . . .
Understanding PCL 5e printer command
Combining escape sequences . . . . .
Selecting PCL 5e fonts . . . . . . . . . . . . .
Common PCL 5e printer commands . . .

......
syntax .
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......
......

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E Regulatory information
Overview . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental product stewardship program
Protecting the environment . . . . . . . . . .
Environmental conformity . . . . . . . . . . . . . .

Index

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Chapter 1

Printer basics

Printer basics
Congratulations on your purchase of an HP LaserJet 9000 Series printer. If you have not done so, see the
start guide provided with the printer for setup instructions.
Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter
introduces the following:
z

Features and benefits of the printer

Layout and basic operation of the control panel

Interpreting control panel lights

Using control panel menus

Paper handling users LED status interpretation

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Features and benefits of the printer
Print cartridge
z

supplies status page with toner gauge, page count, and information about paper sizes used

no-shake cartridge design

authentication of HP print cartridges

automatic seal tab removal

Paper handling options
z

Input

Optional Tray 1 (Multipurpose Tray): A multipurpose tray for paper, transparencies, labels, and
envelopes. Holds up to 100 sheets of paper or 10 envelopes.

Trays 2 and 3: Two 500-sheet trays. These trays automatically sense standard paper sizes up to
Ledger A3, and allow printing on custom-size paper.

Optional Tray 4 (2,000-sheet Input Tray): This tray automatically senses standard paper sizes up to
Ledger/A3, and allows printing on custom-size paper.

Optional duplex printing accessory: Provides two-sided printing (both sides of paper).

Output

Face-up bin: Holds up to 100 sheets of paper.

Face-down bin: Holds up to 500 sheets of paper.

Optional 3,000-sheet stacker: A stacking device.

Optional 3,000-sheet stapler/stacker: Provides multiposition stapling for up to 50 sheets of paper per
job, or equivalent job height of 5 mm (depending on paper thickness).

Multifunction finisher: Provides 1,000 sheets of stacking capacity, stapling for as many as 50 sheets
of paper per document, plus folding and saddle stitching of booklets that contain up to 10 sheets of
paper.
-

Stacker bin (Bin 1): Holds up to 1,000 sheets of paper.

Booklet bin (Bin 2): Holds up to 50 booklets.

Features and benefits of the printer

Chapter 1

Printer basics

Connectivity
z

Up to three open enhanced input/output (EIO) expansion slots that support the following cards:

HP Jetdirect EIO cards

Ethernet (10Base-T, 10Base2)

Token Ring

Fast Ethernet 10/100TX

USB, Serial

LocalTalk

Parallel C connection

HP Fast InfraRed Connect (fast infrared connection)

Foreign Interface Harness (FIH) connection (AUX)

Environmental features

Note

PowerSave setting saves energy (meets E NERGY S TAR guidelines)

High content of recyclable components and materials in the printer
See “Protecting the environment” on page 218 for more information.

Firmware updates
Provides the ability to upgrade the printer firmware. To download the latest firmware, go to
www.hp.com/go/lj9000_firmware and follow the instructions on the screen. To easily send firmware updates to
multiple printers, use the HP Web JetAdmin software (go to www.hp.com/go/webjetadmin).

Features and benefits of the printer

Chapter 1

Printer basics

Optional HP EIO hard disk
The EIO hard disk accessory can be used to store selected print jobs, support RIP Once technology, and
permanently store downloaded fonts and forms in the printer. Unlike standard printer memory, many items on
the EIO hard disk remain in the printer even when the printer is turned off. Fonts downloaded to the EIO hard
disk are available to all users of the printer.
The EIO hard disk can be write-protected through software for additional security.
Windows users
Use the HP Resource Manager to delete files and manage fonts on a mass storage device. See “HP Resource
Manager” on page 26. For more information, see the printer software help.
Hewlett-Packard occasionally introduces new software tools for use with your printer and accessories. These
tools are available from the Internet. For more information, see the introduce guide on the product CD, or go
to www.hp.com/cposupport/ for the addresses of the HP website.
Macintosh users
Use the HP LaserJet Utility to download fonts and files. For more information, see “HP LaserJet Utility
(Macintosh)” on page 25 or the HP LaserJet Utility Guide online help included with your HP LaserJet Utility
software.

Features and benefits of the printer

Chapter 1

Printer basics

Layout and basic operation of the control panel
The control panel includes three light emitting diode (LED) indicator lights, four navigation keys, dedicated
help, two job-specific buttons, a numeric key pad, and a graphical display (capable of displaying up to four
lines of text).

Graphical display

Back

Select

Pause/Resume

Cancel Job

Ready

Data

Layout and basic operation of the control panel

Attention

Help

Down

Clear

Numeric keypad

Chapter 1

Key

Printer basics

Function
Backs up one step from a selection or from a 10-key entry.

(B ACK A RROW )
Navigates to the previous item in the list.
(U P A RROW )
z

Saves the selected value for that item. An asterisk ( * ) appears next to the selection, indicating
that it is the new default. Default settings remain when the printer is switched off or is reset
(unless you reset all factory defaults from the Resets menu).

Prints one of the printer information pages from the control panel.

(S ELECT )

Returns a numeric entry to its previous value.
(C LEAR )
Navigates to the next item in the list.
(D OWN A RROW )
Gets help about the message currently displayed.
(H ELP )
C ANCEL J OB

Cancels the current print job in process. The time it takes to cancel depends on the size of the
print job. (Press it only once.)

PAUSE /R ESUME

Returns to the ready or busy state from menus or online help.

Toggle between PAUSE and R ESUME .

N UMERIC KEYPAD

Enters numeric values.

Layout and basic operation of the control panel

Chapter 1

Printer basics

Interpreting control panel lights
Light

Indication

Ready
Off

The printer is offline or has an error.

The printer is ready to print.

Blinking

The printer is going offline; please wait.

Off

The printer has no data to print.

The printer has data to print, but is not ready or is
offline.

Blinking

The printer is processing or is printing the data.

Off

The printer has no error.

The printer has a critical error. Turn the printer off
and then on.

Blinking

Action is required. See the control panel display.

Data

Attention

Layout and basic operation of the control panel

Chapter 1

Printer basics

Using control panel menus
For a complete list of control panel items and possible values, see “Control panel menus” on page 172. When
additional trays or other accessories are installed in the printer, new menu items automatically appear.

To print a control panel menu map
See “Menu map” on page 154 for information about how to print a control panel menu map.

To change a control panel setting
1

Press

to enter the menus.

Use
or
to scroll to the menu you want, and press
have to repeat this step to select a submenu.

to select it. Depending on the menu, you might

Use

to select it.

Use
or
to scroll to the value you want, and press
to select it. An asterisk ( * ) appears next to
the selection in the display, indicating that it is now the default.

Press PAUSE /R ESUME to exit the menu.

to scroll to the item you want, and press

Note
Settings in the printer driver and software override control panel
settings. (Software settings override printer driver settings.) If you
cannot access a menu or an item, it is either not an option for the
printer, or your network administrator has locked the function. (The
control panel reads ACCESS DENIED MENUS LOCKED.) See your network
administrator.

Layout and basic operation of the control panel

Chapter 1

Printer basics

Paper handling users LED status interpretation
Use the following table to interpret the status LED on the optional 2,000-sheet input tray (optional Tray 4),
optional 3,000-sheet stacker, and 3,000-sheet stapler/stacker.

Light

Optional 2,000-sheet input tray

Optional 3,000-sheet stacker or 3,000-sheet
stapler/stacker

Solid green

The accessory is on and ready.

Blinking green

The accessory is in service mode.

Solid amber

The accessory is experiencing a hardware
malfunction.

Blinking amber

The accessory has a jam, or a page needs to
be removed from the tray, even if the page is
not jammed.

The accessory has a jam, or a page needs to be
removed from the unit, even if the page is not
jammed.

The lower right door might be open.

The accessory is not correctly attached to the
printer.

The printer might be in PowerSave mode. Press
any key of your choice.

The accessory is not receiving power.

Off

Layout and basic operation of the control panel

Chapter 1

Printer basics

Helpful printer software for increased printing flexibility

Windows software
Network Administrator

Client

HP Common Installer

HP Internet Installer

HP Common Drivers

HP Disk Image Utility

HP Common Drivers

Macintosh software
Network Administrator

Client

HP Common Installer

PPDs/PDEs

HP Disk Image Utility

HP LaserJet Utility*

HP Common Drivers Macintosh
Client

Fonts*

Help Files* (English only)

* These products are not supported in Traditional Chinese, Simplified Chinese, Korean, Japanese, Czech,
Russian, and Turkish languages.
The printer drivers provided on the CD must be installed to take full advantage of the printer features. The
other programs are recommended, but are not required for operation. See the readme file for more
information.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

For network printer configuration and management, use the HP Web JetAdmin software which is a
server-based tool that network administrators can gain access to using a Web browser. For supported host
systems and available languages or to download the software, go to www.hp.com/go/webjetadmin, or use the
link on the CD.
The most recent drivers, additional drivers, and other software are available from the Internet. Depending on
the configuration of Windows-driven computers, the installation program for the printer software automatically
checks the computer for Internet access to obtain the latest software. If you do not have access to the
Internet, see the introduce guide on the product CD to obtain the most recent software.
Included with the printer is a CD containing the HP LaserJet Printing System. On the CD are software
components, documentation, and drivers that benefit users and network administrators. See the readme file
for the most current information.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

The CD includes software designed for end users and network administrators operating in the following
environments:
z

Microsoft Windows 9X and Windows Me

Microsoft Windows NT 4.0 and Windows 2000

IBM OS/2 version 3.0 or greater (Web)

Apple Mac OS 7.5 or greater

Linux (Web)

AutoCad

The printing system also includes software for network administrators using the following network operating
systems:
z

Novell NetWare 3.x, 4.x, or 5.x

Microsoft Windows 9X and Windows Me

Microsoft Windows NT 4.0, Windows 2000, and Windows Me

Apple MAC OS (EtherTalk)

Linux (Web)

UNIX (Web)

Network printer installation for UNIX and other network operating systems is available from the Web or
through a local HP-authorized distributor.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Printer drivers
Printer drivers access the printer features and allow the computer to communicate with the printer (by using a
printer language).

Drivers included with the printer
The most recent drivers are available at www.hp.com/cposupport/. Depending on the configuration of
Windows-based computers, the installation program for the printer software automatically checks the
computer for Internet access to obtain the latest drivers.
PCL 5e

PCL 6

PS a

Windows 9X and Windows Me

Windows NT 4.0 and Windows 2000

Macintosh computer b

PostScript (PS) Level 3 emulation is referred to as PS throughout this use guide.

Only PostScript Printer Description (PPDs) files are included. (See “PostScript Printer Description Files (PPDs) and Printer
Dialog Extension (PDEs)” on page 24). If you need the Apple LaserWriter 8 printer driver, it comes with the Macintosh
operating system (OS), or it can be obtained directly from Apple.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Choose the correct printer driver for your needs
z

Use the PCL 6 driver to take full advantage of the printer features. The PCL 6 driver is recommended
unless backward compatibility with previous PCL drivers or older printers is necessary.

Use the PCL 5e driver if you want print results to look comparable to those from older printers, or for font
DIMM support.

Use the PS driver for compatibility with PostScript Level 3 needs.

Note

The printer automatically switches between PS and PCL printer languages.
z

For the Macintosh, use the Apple LaserWriter 8.6 or above printer driver, which are PS drivers.

Printer driver help
Each printer driver has help screens that can be activated either from the Help button, the F1 key, or the
question mark symbol in the upper right corner in the printer driver (depending on the Windows operating
system used). These help screens give detailed information about the specific driver. Printer driver help is
separate from the software application help.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Additional drivers
You can obtain the following additional printer drivers by downloading them from the Internet, or by requesting
them from an HP-authorized service or support provider. (See www.hp.com/cposupport/ for more information.)

Note

OS/2 PCL5e and PCL 6 printer driver

OS/2 PS2 printer driver

AutoCAD
If the CD does not include the desired driver or if it is not listed here, check the software application
installation disks or readme files to see if they include support for the printer. If not, contact the
software manufacturer or distributor and request a driver for the printer.

Software for Windows
Use the printing system software to install the printer. If you are installing the printer on a network (Novell
NetWare or Microsoft Windows network) from a Windows 9X, Windows NT 4.0, Windows 2000, or Windows
ME system, the printing system software will guide you through the installation process, and will properly
configure the network printer.
Note

If the printer is used on a network, the network clients and servers must be properly configured to
communicate on the network.
For additional network printer configuration and management, use HP Web JetAdmin. HP Web
JetAdmin is a browser-based management tool and should be installed only on the network
administrator’s computer. For the latest list of supported host systems, visit HP Customer Care Online
at www.hp.com/go/webjetadmin.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Access the Windows printer driver
To configure the driver, access it in one of the following ways:
Temporarily change settings
(from a software application)

Change default settings
(across all software applications)

Windows 9X and Windows
ME

From the File menu, click Print, and then
click Properties. (The actual steps can vary;
this is the most common method.)

Click the Start button, point to Settings, and
then click Printers. Right-click the
appropriate printer icon, and choose
Properties.

Windows NT 4.0 and
Windows 2000

From the File menu, click Print, and then
click Properties. (The actual steps can vary;
this is the most common method.)

Click the Start button, point to Settings, and
then click Printers. Right-click and choose
Document Defaults or Properties.

Operating system

Note

Settings in the printer driver and software application override control panel settings. (Software
application settings override printer driver settings.)

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Software for Macintosh computers
Apple LaserWriter driver, version 8.6 or later
The Apple LaserWriter 8.6 printer driver comes with the Mac OS, or can be obtained directly from Apple.

PostScript Printer Description Files (PPDs) and Printer Dialog Extension (PDEs)
PPDs, for OS 9 and earlier, in combination with the LaserWriter 8.6 printer driver, access the printer features
and allow the computer to communicate with the printer. An installation program for the PPDs and other
software is provided on the CD. Use the Apple LaserWriter 8.6 Driver that comes with the computer.
Use PDEs for OS X.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

HP LaserJet Utility (Macintosh)
The HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens
make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to
do the following:
z

customize the printer control panel messages.

name the printer, assign it to a zone on the network, download files and fonts, and change most of the
printer settings.

set a password for the printer.

from the computer, lock out functions on the printer control panel to prevent unauthorized access. (See
the printer software help.)

configure and set the printer for IP printing.

initialize disk or flash memory.

manage fonts in random access memory (RAM), disk, or flash memory.

administer job retention features.

See the HP LaserJet utility help for more information.

Fonts
Eighty screen fonts are installed that correspond with the PS fonts resident in the printer.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Software for networks
HP Web JetAdmin software
HP Web JetAdmin is a web-based tool for proactive management and configuration of network-connected
peripherals. For the latest list of supported host operating systems, visit the HP Web JetAdmin site a
www.hp.com/go/webjetadmin.

HP Jetdirect Printer Installer for UNIX
The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Sun Solaris
networks. It is available to download at www.hp.com/support/net_printing.

HP Resource Manager
The HP Resource Manager should be installed only on the network administrator’s computer. The HP
Resource Manager allows you to control the optional hard disk and optional flash memory features not found
in the drivers. Bidirectional communication is required.
Note

HP Resource Manager is not available for the Macintosh. If you are using a Macintosh, these features
are available in the HP LaserJet Utility (version 3.5.1 or greater).
Use the HP Resource Manager to do the following:
z

initialize disk and flash memory

download, delete, and manage fonts to disk and flash memory across networks

Note

PostScript Type 1, PostScript Type 42 (TrueType fonts converted to PostScript format), TrueType, and
PCL bitmap fonts. (To download Type 1 fonts, Adobe Type Manager must be loaded and running.)
For more information, see the embedded Web server user guide at www.hp.com/cposupport/.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Home pages
The home pages of the embedded Web server are the informational pages for the printer. These include:
z

Printer status page
This page shows the printer control panel and any current message. The control panel status lights and
buttons are also displayed, so you can change the printer control panel menu settings from this page.
Consumable life levels and the input tray media configuration are also displayed.

Configuration page
The printer configuration page is displayed from this site in the embedded Web server. For more
information, see “Configuration page” on page 155.

Event log page
This page shows the printer event log. For more information, see “Event log page” on page 162.

Supplies page
This page shows the levels of the consumables for the printer.

Usage page
This page shows how much of each media type has been used by the printer.

Device identification page
This page lets you name the device for network management needs, and shows the IP address and
server for the printer.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Device pages
The device pages of the embedded Web server allow you to configure the printer from your computer. These
pages can be password protected. Always consult with your network administrator before changing the printer
configuration.
z

Configure printer page
This page lets you configure all printer settings.

Alerts page
This page lets you configure notification recipients for various printer events.

E-mail page
The e-mail addresses of notification recipients of printer events are entered in this page.

Order supplies page
The remaining life of various consumables is shown on this page, and links to the HP website for ordering
supplies is also displayed.

Contact information page
The name and e-mail address of the primary point of contact for information about the printer is entered
into this page. The primary point of contact is usually the network administrator.

Security page
This page configures the password information for the embedded Web server. Password information
should be configured only by the network administrator.

Other links page
This page is used to enter other websites into the embedded Web server. These sites are displayed on
the navigational bar throughout the embedded Web server pages.

Refresh rate page
This page configures how often the embedded Web server obtains information from the printer regarding
printer status.

Language page
The language that the embedded Web server is displayed in is configured from this page.

Device identification page
This page lets you name the device for network management needs, and shows the IP address and
server for the printer.

Helpful printer software for increased printing flexibility

Chapter 1

Printer basics

Network pages
The network pages of the embedded Web server provide access to HP Jetdirect network configuration
parameters and status. These include:
z

Network settings page
This page provides access to network protocol configuration parameters and other settings.

Support settings page
This page lets you configure links for support assistance.

Admin password page
This page lets you limit user access to network configuration parameters for this printer.

Access control page
This page allows an administrator to limit client system access to this printer.

Diagnostic pages
These pages provide access to network statistics and configuration page settings useful for
troubleshooting.

Helpful printer software for increased printing flexibility

Chapter 2

Printing tasks

Printing tasks
This section presents basic printing tasks, such as:
z

Orienting media

Basic printing instructions

Selecting the output bin

Printing envelopes

Chapter 2

Printing tasks

Orienting media
Orient media types and sizes according to the tray from which it will print and according to whether the media
will be duplexed (printed on both sides).
Type of media

Tray

Duplexed

Orient media like this

Letter or A4, including
letterhead
(weights up to 216 g/m 2 )
(58 lb bond)

Long edge toward feed direction; side to be printed
facing up

Letter or A4, including
letterhead
(weights up to 216 g/m 2 )
(58 lb bond)

Yes

Long edge toward feed direction; first side to be
printed facing down

Orienting media

Chapter 2

Printing tasks

Type of media

Tray

Duplexed

Orient media like this

Letter or A4, including
letterhead
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Long edge toward feed direction; side to be printed
facing down

Letter or A4, including
letterhead
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Yes

Long edge toward feed direction; first side to be
printed facing up

Orienting media

Chapter 2

Printing tasks

Type of media

Tray

Duplexed

Orient media like this

Other standard sizes and
custom sizes
(weights up to 216 g/m 2 )
(58 lb bond)

Long edge (up to 312 mm) toward feed direction; side
to be printed facing up. For media with long edge
greater than 312 mm, feed short edge, top of page,
first.

Other standard sizes and
custom sizes
(weights up to 216 g/m 2 )
(58 lb bond)

Yes

Long edge (up to 312 mm) toward feed direction; first
side to be printed facing down. For media with long
edge greater than 312 mm, feed short edge, bottom
of page, first.

Orienting media

Chapter 2

Printing tasks

Type of media

Tray

Duplexed

Orient media like this

Other standard sizes and
custom sizes
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Long edge (up to 297 mm) toward feed direction; side
to be printed facing down. For media with long edge
greater than 297 mm, feed short edge, top of page,
first.

Other standard sizes and
custom sizes
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Yes

Long edge (up to 297) toward feed direction; first side
to be printed facing up. For media with long edge
greater than 297 mm, feed short edge, bottom of
page, first.

Orienting media

Chapter 2

Printing tasks

Type of media

Tray

Duplexed

Orient media like this

Prepunched Letter or A4
(weights up to 216 g/m 2 )
(58 lb bond)

Long edge with holes toward feed direction; side to
be printed facing up

Prepunched Letter or A4
(weights up to 216 g/m 2 )
(58 lb bond)

Yes

Long edge without holes toward feed direction; first
side to be printed facing down

Orienting media

Chapter 2

Printing tasks

Prepunched Letter or A4
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Long edge with holes toward feed direction; side to
be printed facing down

Prepunched Letter or A4
(weights up to 199 g/m 2 )
(53 lb bond)

2, 3, or 4

Yes

Long edge without holes toward feed direction; first
side to be printed facing up

Orienting media

Chapter 2

Printing tasks

Type of media

Tray

Duplexed

Orient media like this

Labels, Letter, A4 size
sheets, or transparencies

Tray 1 only

No
(Never duplex)

Long edge toward feed direction; side to be printed
facing up

Type of media

Tray

Duplexed

Orient media like this

Envelopes

Tray 1 only

No
(Never duplex)

Short edge toward feed direction; side to be printed
facing up. If height of envelope is greater than 7.5
inches, feed flap first. Otherwise, feed flap toward
rear of printer.

Orienting media

Chapter 2

Printing tasks

Basic printing instructions
This section provides the basic instructions for printing when setting options from the printer driver for this
printer (Windows) or the Apple LaserWriter (Macintosh). If possible, you should try to set printer options from
the program in which you are working or from the Print dialog box. Most Windows and Macintosh programs
allow you to set the printer options this way. If a setting is not available in the program or printer driver, you
must set it at the printer control panel.

To print
1

Make sure paper is loaded in the printer. See the introduce guide on the product CD, or at
www.hp.com/cposupport/ and “Orienting media” on page 31 for instructions.

If you loaded a custom size media in Tray 2, Tray 3, or optional Tray 4, or if you loaded any size media in
optional Tray 1, set the tray to recognize the size of paper you loaded. See the introduce guide on the
product CD, or at www.hp.com/cposupport/.

Set the paper size.

For Windows: On the File menu, click Page Setup or Print. If you chose Print, make sure this printer
is selected and click Properties.

For Macintosh: On the File menu, choose Page Setup. Make sure this printer is selected.

In the paper size box, select one of the following:

The name assigned to the size of paper you are using.

Custom

Select the orientation, such as Portrait or Landscape.

If the printer driver is not already open, on the File menu click Print. In Windows programs, also click
Properties.

Basic printing instructions

Chapter 2

Printing tasks

In the paper source box, select the tray from which you want paper pulled or select the paper type and
size. See “Printing by type and size of paper” on page 57.

Select any other settings you want, such as duplexing (if an optional duplexer is installed in the printer),
watermarks, or different first page. For more information about these settings, see the tasks in this
section and in the next section (“Advanced printing tasks” on page 50).

The standard output bin is the default output location. Use this location for output of most types of media,
including labels, transparencies, and heavy paper. Or, you can select an optional output accessory, such
as the stacker or stapler/stacker.

Select the Print command to print the job.

Basic printing instructions

Chapter 2

Printing tasks

Selecting the output bin
The printer has several output locations: the standard output bin, the face-up bin, and the optional output
devices.

Face-up bin

Standard output bin

The standard output bin is located at the top of the printer and is the factory default bin. This bin can
receive up to 500 sheets of paper in the correct (face down) order as they exit the printer. A sensor
causes the printer to stop when the paper bin is full. Printing continues when you empty or reduce the
amount of paper in the bin.

The face-up bin, located on the left side or on top of the printer, holds up to 100 sheets of paper.

Selecting the output bin

Chapter 2

Printing tasks

Bin 1
(face up)

Stacker bin
(Bin 1)

Booklet bin
(Bin 2)
Bin 2
(face down)

Multifunction finisher
3,000-sheet stacker or
3,000-sheet
stapler/stacker

If you choose the 3,000-sheet stacker or 3,000-sheet stapler/stacker, the output bins are Bin 1 (face up) and
Bin 2 (face down).
z

Bin 1 (face-up bin) is the top bin on the stacker or stapler/stacker. This bin holds up to 125 sheets of
paper in face-up order as they exit the printer. A sensor causes the product to stop when the bin is full.
Product operation continues when you empty or reduce the amount of paper in the bin.

Bin 2 (face-down bin) is the lower bin on the stacker or stapler/stacker. Bin 2 holds up to 3,000 sheets of
paper and allows you to stack or staple jobs. This bin is the default output bin.

If you choose the multifunction finisher, the output bins are the Stacker bin and the Booklet bin.
z

The Stacker bin (Bin 1) is the top bin on the multifunction finisher. The Stacker bin provides 1,000 sheets
of stacking capacity, and can offset each job as it is stacked, delivering unstapled jobs face up or face
down. This bin also provides stapling for up to 50 sheets of paper per document. The Stacker bin is the
default output bin when the multifunction finisher is attached.

The Booklet bin (Bin 2) is the lower bin on the multifunction finisher. This bin provides folding and saddle
stitching of booklets for up to 10 sheets of paper.

Selecting the output bin

Chapter 2

Printing tasks

Selecting an output location
You can select an output location (bin) through your program or printer driver. (Where and how you make
selections depends on your program or printer driver.) If you cannot select an output location from the
program or printer driver, set the default printer output location from the printer control panel.

To select an output location from the control panel
1

Use

to scroll to Configure Device and press

Use

to scroll to Printing and press

Use

to scroll to Paper Destination and press

Use
or
to scroll to the output bin or device you want and press
. Your network administrator may
have changed the name of the device. An asterisk ( * ) appears next to your selection.

Selecting the output bin

.
.

Chapter 2

Printing tasks

Printing envelopes
You can print envelopes using optional Tray 1, which holds up to 10 envelopes. Many types of envelopes can
be printed from optional Tray 1.
Printing performance depends on the construction of the envelope. Always test a few sample envelopes
before purchasing a large quantity. For envelope specifications, see the introduce guide on the product CD, or
go to www.hp.com/cposupport/.
CAUTION

Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other
synthetic materials can severely damage the printer. Do not use envelopes with pressure-sensitive
adhesive.
The basic steps for printing envelopes are:
1

Load the envelopes. See “To load envelopes in optional Tray 1” on page 44.

Move the fuser levers. See “To change the fuser levers” on page 45.

Send the print job. See “To print envelopes from a program” on page 46.

Printing envelopes

Chapter 2

Printing tasks

To load envelopes in optional Tray 1
1

Open optional Tray 1, but do not pull out the extension. (Most
envelopes feed best without the extension. However, oversize
envelopes might need the extension.)

Load up to 10 envelopes in the center of optional Tray 1 with
the side-to-be-printed facing up, and the postage end toward
the printer. Slide the envelopes into the printer as far as they
will go without forcing them.

Adjust the guides to touch the envelope stack without bending
the envelopes. Make sure the envelopes fit under the tabs on
the guides.

Change the fuser levers (see “To change the fuser levers” on
page 45).

Printing envelopes

Chapter 2

Printing tasks

To change the fuser levers
1

If an optional output device is installed, slide it away from the
printer to access the left door.

Open the left door.

WARNING!
Avoid touching the adjacent fusing area as shown in Step 3. It can
be HOT.

Locate and lift up the two blue “T” shaped levers.

Return the fuser levers to the down position after printing an
envelope.

Close the left door.

Printing envelopes

Chapter 2

Printing tasks

To print envelopes from a program
1

Load envelopes into optional Tray 1.

In your program or in the printer driver, specify optional Tray 1 or Automatic. Or, select the paper source.

Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the
product CD, or go to www.hp.com/cposupport/.

If your program does not automatically format an envelope, specify “Portrait” for page orientation.

CAUTION

To avoid a printer jam, do not remove or insert an envelope after you begin printing.
5

Set margins to within 15 mm (0.6 inch) from the edge of the envelope. For best print quality, set margins
for a return and mailing address (typical address margins for a Commercial #10 or DL envelope are
offered). Avoid printing over the area where the three back flaps meet on the back of an envelope.

To print by type and size of paper, see the introduce guide on the product CD, or go to
www.hp.com/cposupport/.

Select the standard output bin (the default) as the output location. If you print envelopes to the stacker or
stapler/stacker, they exit to the face-up bin of that accessory.

When finished, return the fuser levers to the down position.

CAUTION

Printing envelopes

Failure to return levers to the down position for standard paper types can result in poor print quality.

Chapter 2

Printing tasks

Printing special paper
This section contains guidelines for printing on special media, which includes letterhead, transparencies,
full-bleed images, postcards, custom-size, and heavy paper.

Printing letterhead, prepunched paper, or preprinted paper (single-sided)
z

When printing letterhead, prepunched, or preprinted paper, it important to correctly orient the paper. See
“Orienting media” on page 31 for instructions.

If the paper is heavier than 199 g/m 2 (53 lb bond) and less than 216 g/m 2 (58 lb bond) load it only in
optional Tray 1. See the introduce guide on the product CD, or go to www.hp.com/cposupport/ for
complete paper specifications.

When printing on both sides of prepunched paper, you must select prepunched paper as the paper type in
the Paper Handling menu from the control panel and select prepunched paper from your printer driver.

Printing special paper

Chapter 2

Printing tasks

Printing labels
z

Orient labels according to the guidelines in “Orienting media” on page 31.

Print a stack of up to 50 sheets of labels from optional Tray 1.

Use only labels recommended for laser printers. Make sure the labels meet the correct specifications.
(See the introduce guide on the product CD, or go to www.hp.com/cposupport/.)

CAUTION

Failure to follow these instructions may damage the printer.
Special cautions:
z

Do not load optional Tray 1 to capacity, because labels are heavier than paper.

Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way.

Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with
no exposed spaces.)

Do not feed a sheet of labels through the printer more than once. The adhesive backing is designed for
only one pass through the printer.

Do not print on both sides of labels.

Printing transparencies
z

Transparencies used in this printer must be able to withstand the 200° C (392° F), the maximum
temperature for the printer.

Use only transparencies recommended for use in laser printers.

Use the standard output bin for transparencies.

CAUTION

Printing special paper

Do not attempt to print on both sides of transparencies. Do not attempt to print envelopes, custom
paper, or paper heavier than 199 g/m 2 (53 lb). Damage to the printer or jams might result.

Chapter 2

Printing tasks

Guidelines for custom-size paper, card stock, and heavy paper
z

You can print custom-size paper from optional Tray 1, Tray 2, Tray 3, or optional Tray 4.

Any size paper heavier than 199 g/m 2 (53 lb) must be printed only from optional Tray 1. For paper
specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/.

If you are printing from optional Tray 1, the edge of the paper feeding into the printer must be at least 98
mm (3.9 inches) wide to allow rollers inside the printer to grab the paper, and a maximum of 312 mm
(12.3 inches). Measuring from the leading edge to the trailing edge of the paper, the length must be at
least 191 mm (7.5 inches) and a maximum of 470 mm (18.5 inches).

If you are printing from Tray 2 or 3, the edge of the paper feeding into the printer must be at least 148 mm
(5.8 inches) wide to allow rollers inside the printer to grab the paper, and a maximum of 297 mm (11.7
inches). Measuring from the leading edge to the trailing edge of the paper, the length must be at least 210
mm (8.3 inches) and a maximum of 432 mm (17.0 inches).

If you are printing from optional Tray 4, the edge of the paper feeding into the printer must be at least 182
mm (7.2 inches) wide to allow rollers inside the printer to grab the paper, and a maximum of 297 mm
(11.7 inches). Measuring from the leading edge to the trailing edge of the paper, the length must be at
least 210 mm (8.3 inches) and a maximum of 432 (17.0 inches).

Printing full-bleed paper
Since the printer has the ability to print on specially cut paper up to 312 by 470 mm (12.3 by 18.5 inches), you
can print up to 297 by 450 mm (11.7 by 17.7 inches) bleed images with crop marks from optional Tray 1. See
your program online help for more information.

Printing special paper

Chapter 3

Advanced printing tasks

Advanced printing tasks
Overview
This section presents these advanced printing tasks:

Overview

Using features in the printer driver

Different first page

Blank back page

Customizing optional Tray 1 operation

Printing by type and size of paper

Job retention features

Printing a private job

Storing a print job

QuickCopying a job

Proofing and holding a job

Printing with the optional HP Fast InfraRed (FIR) Receiver

Making booklets

Chapter 3

Advanced printing tasks

Using features in the printer driver
When you print from a software application, many of the printer features are available from the printer driver.
To gain access to Windows printer drivers, see “Access the Windows printer driver” on page 23.
Note

Settings in the printer driver and software application generally override control panel settings.
(Software application settings generally override printer driver settings.)

Printer collation
The printer collation feature allows multiple original prints (mopying) that provide you the following
advantages:
z

reduced network traffic

faster return to application

all original documents

Saving printer setup information
Printer drivers allow you to save the printer settings you use most often as the default settings. For example,
the driver might be set to print on letter-size paper, portrait orientation, with automatic tray selection (from the
first available tray).
Windows PCL 6 and PCL 5e printer drivers allow you to save printer settings for multiple kinds of print jobs.
For example, you might want to create a quick set for envelopes, or for printing the first page of a document on
letterhead.

New printer driver features
Look for Quick Sets, Scale to Fit (any page size to any page size), and Booklet Printing options in the Windows
printer driver, or see the printer driver help for more information.

Printing watermarks
A watermark is a notice, such as “Top Secret,” printed in the background of each page in a document. Check
the driver for available options, or see the printer driver online help for more information.

Using features in the printer driver

Chapter 3

Advanced printing tasks

For Macintosh, you can select “Custom” and specify the text you choose, depending on your driver version.

Using features in the printer driver

Chapter 3

Advanced printing tasks

Different first page
To print a different first page
Follow these instructions for printing a first page that is different from
other pages in the print job.
1

For Windows, select “Use different paper for first page” in your
printer driver. Choose optional Tray 1 (or manual feed) for the
first page and one of the other trays for the remaining pages.
Place the paper for the first page in optional Tray 1. (For manual
feed, place paper in optional Tray 1 after the job is sent to the
printer and the printer requests paper.) For loading optional
Tray 1, place the paper with the side to be printed up, the top of
the page facing the rear of the printer.
For Macintosh computers, select “First from” and “Remaining
from” in the print dialog box.

Note
Where and how you make selections depends on your software
application or associated printer driver. (Some options may only be
available through the printer driver.)
2

Different first page

Load the paper for the remaining pages of the document into
another tray. You may select the first and remaining pages by
type of paper. For more information, see “Printing by type and
size of paper” on page 57.

Chapter 3

Advanced printing tasks

Blank back page
This option allows you to add blank pages to the end of a print job.
For Windows, select Use different paper for first page in the Paper tab of your printer driver, and then
choose Back Page. You can then select the paper source you want to use for your back page. To turn the
feature off, select No back page.

Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature is available in some printer drivers
and provides a cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for a layout or pages per sheet option in the printer
driver. (This is sometimes called 2-up, 4-up, or n-up printing.)
Printing
left-to-right

Blank back page

Chapter 3

Advanced printing tasks

Customizing optional Tray 1 operation
Customize optional Tray 1 to fit your printing needs.
The printer can be set to print from optional Tray 1:
z

When the tray is loaded (Tray 1 Size=Unspecified and Tray 1 Type=Unspecified; formerly First mode).
Print speed might be slower than normal.

Only when the type of paper loaded is specifically requested (Tray 1 Size=any size and Tray 1
Type=anything except Unspecified; formerly Cassette mode).

Printing from optional Tray 1 when the loaded paper is requested
When Tray 1 Size=any size and Tray 1 Type=anything except Unspecified (formerly Cassette mode), the
printer treats optional Tray 1 like the internal trays. Instead of looking for paper in optional Tray 1 first, the
printer pulls paper starting either from the bottom tray upward or starting with the tray that matches type or
size settings selected in the program from which you are printing.
From the program or the Print dialog box, set the type and size for a tray, if possible. If not, set the type and
size from the printer control panel. (See “Printing by type and size of paper” on page 57.)
When Tray 1 Size=any size and Tray 1 Type=anything except Unspecified is set at the printer control panel,
an option appears in the Paper Handling menu to configure size as well as type settings for optional Tray 1.

Customizing optional Tray 1 operation

Chapter 3

Advanced printing tasks

Manually feeding paper from optional Tray 1
The manual feed feature is another way of printing special paper from optional Tray 1, such as envelopes or
letterhead. If manual feed is selected, the printer prints only from optional Tray 1.
When paper is loaded in optional Tray 1, set Tray 1 mode in the Paper-Handling menu to First mode.

Customizing optional Tray 1 operation

Chapter 3

Advanced printing tasks

Printing by type and size of paper
You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or
A4), as opposed to source (a paper tray).

Benefits of printing by type and size of paper
If you frequently use several kinds of paper, once trays are set correctly, you do not have to check which paper
is loaded in each tray before you print. This is especially helpful when the printer is shared and more than one
person loads or removes paper.
Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper.
To set the type for the paper or media you loaded when you are unsure which type (such as bond or recycled)
to choose, check the label on the package of paper. For supported types of paper, see the introduce guide on
the product CD, or go to www.hp.com/cposupport/.
Note

The type and size settings can also be configured from the HP Web JetAdmin software for networked
printers. See the printer driver online help.

Printing by type and size of paper

Chapter 3

Advanced printing tasks

To print by type and size of paper
Note

Settings in the printer driver and software application override control panel settings. (Software
application settings generally override printer driver settings.)
1

Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/cposupport/.)

At the printer control panel, press

Do one of the following:

, use

to scroll to PAPER HANDLING, and press

To allow the printer to automatically pull the type and size of paper loaded in optional Tray 1: Set Tray
1 Size=Unspecified and Tray 1 Type=Unspecified (First mode).

To print by type and size from optional Tray 1, but to have the printer prompt you to load paper before
printing: Set Tray 1 Size to the size loaded and set Tray 1 Type to anything except Unspecified
(Cassette mode).

To print by type and size from Tray 2, Tray 3, or optional Tray 4 when the tray is loaded with standard
size paper: Just set the type. The size is automatically detected.

To print by type and size from Tray 2, Tray 3, or optional Tray 4 when the tray is loaded with a custom
size paper: set the size and type. For the size, select Custom, and then set the values using the
measurements on the guides in the trays.

From the program or printer driver, select the type and size of paper.

To print by type and size, it might be necessary to unload or close Tray 1, or you may have to set optional Tray
1 to Cassette mode. For more information, see “Paper handling menu” on page 176.

Printing by type and size of paper

Chapter 3

Advanced printing tasks

Job retention features
The four special job features available for this printer are: Private jobs, Stored jobs, QuickCopy jobs, and Proof
and hold jobs.
Follow the instructions below to gain access to the job retention features at the computer. Then, see the
specific section for the type of job you want to create.
CAUTION

If you turn the printer off, all QuickCopy, Proof and hold, and Private jobs are deleted.

To gain access to the job storage features
For Windows
1

On the File menu, click Print.

Click Properties and click the Destination tab.

Under Destination Features, click Options to display Job Storage Options.

For Macintosh
In newer drivers: Select Job Retention from the pull-down menu in the print dialog box. In older drivers, select
Printer Specific Options.

Job retention features

Chapter 3

Advanced printing tasks

Printing a private job
The private printing feature lets a user specify that a job is not printed until that user releases it using a 4-digit
personal identification number (PIN) through the printer control panel. The user specifies the PIN in the driver,
and the PIN is sent to the printer as part of the print job.
Note

The private jobs feature uses available printer RAM memory if the printer does not have a hard disk
installed. For moderate to heavy use of this feature, HP recommends installing an optional hard disk.

To create private jobs
To specify that a job is private from the driver, select the Private Job option, enter a User Name and Job
Name, and type a 4-digit PIN. The job will not print until you enter the PIN at the control panel.

Releasing private jobs
The user can print a private job from the control panel.

To release private jobs
1

Press

Use

Scroll to USER NAME and press

Use

to scroll to your job and press

Use

to scroll to Print and press

Use the numeric keypad to enter the PIN, and press

Printing a private job

.
or

to scroll to Retrieve Job and press

.
.
. (The Print icon should have
.

next to it.)

Chapter 3

Advanced printing tasks

Deleting a private job
A private job is automatically deleted from the printer hard disk accessory after the user releases it for
printing. If you want to delete the job without printing it, use this procedure.

To delete private jobs
1

Press

Use

Scroll to USER NAME and press

Use

to scroll to your job and press

Use

to scroll to Delete and press

Use the numeric keypad to enter the PIN, and press

Printing a private job

.
or

to scroll to Retrieve Job and press

.
.
. (Delete should have
.

next to it.)

Chapter 3

Advanced printing tasks

Storing a print job
The user can download a print job to the printer hard disk accessory without printing it. The user can then
print the job at any time through the printer control panel. For example, a user may want to download a
personnel form, calendar, time sheet, or accounting form that other users can access and print.
To store a print job on the hard disk accessory, select the Stored Job option in the driver when printing from
the printer.
Note

The stored job feature uses available RAM memory on the printer if the printer does not have a hard
disk installed. For moderate to heavy use of this feature, HP recommends installing an optional hard
disk.

To create stored jobs
In the printer driver, select the Stored Job option and type a user name and job name. The job does not print
until someone requests it at the printer. See “Printing a stored job” on page 63.

Storing a print job

Chapter 3

Advanced printing tasks

Printing a stored job
The user can print a job stored on the printer hard disk accessory from the control panel.

To print a stored job
1

Press

Use

Scroll to USER NAME and press

Use

To print the default number of copies, press
. When
change the number, use the numeric keypad or
and

If Print has

Storing a print job

.
or

to scroll to Retrieve Job and press

to scroll to your job and press

.
is selected, the screen changes to Copies=n. To
to select a new number, and press
.

next to it, the job is a private job and requires a PIN. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

Deleting a stored job
Jobs stored on the printer hard disk accessory can be deleted from the control panel.

To delete a stored job
1

Press

Use

Scroll to USER NAME and press

Use

to scroll to your job and press

Use

to scroll to Delete and press

If Delete has

Storing a print job

to scroll to Retrieve Job and press

.
.
.

next to it, the job requires a PIN to delete. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

QuickCopying a job
The QuickCopy feature prints the requested number of copies of a job and stores a copy on the printer hard
disk accessory. Additional copies of the job can be printed later. This feature can be turned off from the driver.
The default number of different QuickCopy jobs that can be stored on the printer is 32. From the control panel,
you can set a different default number. See “JOB STORAGE LIMIT=32” on page 186.

To create QuickCopy jobs
CAUTION

If the printer needs additional space to store newer QuickCopy jobs, the printer will delete other stored
QuickCopy jobs, starting with the oldest job. To permanently store the job and prevent the printer from
deleting it when space is needed, select the Stored Job option instead of the QuickCopy option.
In the printer driver, select the QuickCopy option and type a user name and a job name.
When you send the job to print, the printer prints the number of copies you set in the printer driver. To print
more quick copies at the printer, see “Printing additional copies of QuickCopy jobs” on page 66.

QuickCopying a job

Chapter 3

Advanced printing tasks

Printing additional copies of QuickCopy jobs
This section describes how to print additional copies of a job stored on the printer hard disk accessory from
the control panel.

To print more copies of a QuickCopy job
1

Press

Use

Scroll to USER NAME and press

Use

To print the default number of copies, go to the next step. Otherwise, to check or change the number of
copies to print:

to scroll to Retrieve Job and press

to scroll to your job and press

Use
or
to scroll to Copies and press
of the window.

To change the number, use the numeric keypad or

Use

If Print has

QuickCopying a job

to scroll to Print and press

. The number of copies to be printed appears at the top

and

to select a new number and press

. The job prints.

next to it, the job requires a PIN to print. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

Deleting a QuickCopy job
Delete a QuickCopy job at the printer when you no longer need it. If the printer needs additional space to store
new QuickCopy jobs, the printer will automatically delete other stored QuickCopy jobs, starting with the oldest
job.
Note

Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin.

To delete a QuickCopy job
1

Press

Use

Scroll to USER NAME and press

Use

to scroll to your job and press

Use

to scroll to Delete and press

If Delete has

QuickCopying a job

to scroll to Retrieve Job and press

.
.
.

next to it, the job requires a PIN to delete. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

Proofing and holding a job
The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print
the additional copies.
To permanently store the job and prevent the printer from deleting it when space is needed for something else,
select the Stored Job option in the driver.
The proof and hold feature uses available RAM memory on the printer if the printer does not have a hard disk
installed. For moderate to heavy use of this feature, HP recommends installing an optional hard disk.

To create a proof and hold job
CAUTION

If the printer needs additional space to store newer proof and hold jobs, the printer will delete other
stored proof and hold jobs, starting with the oldest job. To permanently store the job and prevent the
printer from deleting it when space is needed, select the Stored Job option in the printer driver instead
of the Proof and Hold option.
In the printer driver, select the Proof and Hold option and enter a user name and job name.
The printer prints one copy of the job for you to proof. Then, see “Printing the remaining copies of a held job”
on page 69.

Proofing and holding a job

Chapter 3

Advanced printing tasks

Printing the remaining copies of a held job
The user can print the remaining copies of a job held on the printer hard disk accessory from the control
panel.

To print a proof and hold job
1

Press

Use

Scroll to USER NAME and press

Use

Use
or
computer.

If Print has

Proofing and holding a job

.
or

to scroll to Retrieve Job and press

to scroll to your job and press
to scroll to Print and press

.
. The job prints the remaining copies requested from the

next to it, the job requires a PIN to print. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

Deleting a held job
When a user sends a proof and hold job, the printer automatically deletes that user’s previous proof and hold
job. If there is not a proof and hold job already for that job name and the printer needs additional space, the
printer may delete other proof and hold jobs, starting with the oldest one.

To delete a proof and hold job
1

Press

Use

Scroll to USER NAME and press

Use

to scroll to your job and press

Use

to scroll to Delete and press

If Delete has

Proofing and holding a job

to scroll to Retrieve Job and press

.
.
.

next to it, the job requires a PIN to delete. See “Printing a private job” on page 60.

Chapter 3

Advanced printing tasks

Printing with the optional HP Fast InfraRed (FIR) Receiver
The optional HP Fast InfraRed (FIR) Receiver enables wireless printing from any IrDA-compliant portable
device (such as a laptop computer) to the HP LaserJet 9000 Series printers.
The printing connection is maintained by positioning the sending FIR port within operating range. Note that
the connection can be blocked by objects such as a hand, paper, direct sunlight, or any bright light shining into
either FIR port.
Note

For more information, see the user guide for the HP Fast InfraRed Connect.

Setting up to print with Windows 9X
Before launching the Fast InfraRed driver, complete the following steps:
1

Click Start, click Settings, and then click Printers.

Select the HP LaserJet 9000, 9000n, 9000dn, or 9000hns as your default printer.

While in the same Printers folder, choose Properties, then choose Details, and make sure that Virtual
Infrared LPT Port is selected.

Select the file to print.

Printing with the optional HP Fast InfraRed (FIR) Receiver

Chapter 3

Advanced printing tasks

Printing a job using FIR
Depending on the size of the job, printing with the HP Fast InfraRed Receiver may be slower than printing with
a cable connected directly to the parallel port.

To print a job
1

Align your laptop computer (or other portable device
equipped with an IrDA-compliant FIR window) within one
meter (three feet) maximum of the HP FIR Connect. The
FIR window must be at an angle of +/- 15 degrees
relative to the printer to ensure an effective connection
for printing.

Note
To prevent a broken connection while printing, make sure the
sending port remains within operating range and that there is
nothing between the ports, such as a hand, paper, or even
direct sunlight, to block transmission.
2

Print the job. The status indicator on the HP Fast InfraRed Receiver lights up, and, after a short delay, the
printer status panel displays PROCESSING JOB.

If the status indicator does not light up, realign the HP Fast InfraRed Receiver with the FIR port on the sending
device, resend the print job, and maintain the alignment of all devices. If you have to move the equipment (for
example, to add paper), make sure that all devices remain within the range of operation to maintain the
connection.
If the connection is interrupted before your print job is complete, the HP Fast InfraRed Receiver status
indicator turns off. You have up to 40 seconds to correct the interruption and continue the job. If the
connection is resumed within this time, the status indicator lights up again.

Printing with the optional HP Fast InfraRed (FIR) Receiver

Chapter 3

Advanced printing tasks

Interrupting and resuming printing
The job interrupt and resume feature lets you temporarily stop the current print job in order to print another job
through a FIR connection. When the FIR job is completed, the interrupted job resumes printing.
To interrupt the job at the printer, connect to the FIR port on the printer and send a job to the printer. The
printer stops printing the current job when it reaches the end of the job it is printing. The printer then prints the
job sent over the FIR connection. When the printer is done printing that job, it resumes printing the original job
where it left off.

Interrupting and resuming printing

Chapter 3

Advanced printing tasks

Making booklets
To make booklets easily, you can use the multifunction finisher as your output device.
You can gain access to the booklet-printing feature through some programs, such as desktop publishing
programs. Refer to the user guide that came with your program for information on making booklets.
If you are using a program that does not support booklet making, you can create booklets using your HP
drivers.
Note

HP recommends that you use your program to prepare and preview your document for printing, then
use your HP driver to print and saddle stitch your booklet.
There are three main steps to creating a booklet from your driver:
z

Preparing your booklet: Arrange the pages on a sheet (booklet imposition) to create a booklet. You can
impose your document from your program or use the booklet-printing feature in your HP driver.

Adding a cover: Add a cover to your booklet by selecting a different first page using a different paper type.
You can also add a cover of the same paper type as your booklet. Booklet covers must be the same size
as the rest of the sheets. However, the covers may be a different weight from the rest of the booklet.

Saddle stitching: Paper must be fed into the product short edge first. The multifunction finisher staples the
center of your booklet (saddle stitching). If your booklet is only one sheet of paper, the finisher will fold
the sheet, but not staple it. If the booklet consists of more than one sheet of paper, the finisher will staple
and then fold up to 10 sheets per booklet.

The booklet-printing feature of the multifunction finisher allows you to saddle stitch and fold booklets using the
following paper sizes:
z

Letter

Legal

Ledger

See the multifunction finisher use guide at www.hp.com/lj9000 for detailed information on making booklets.

Making booklets

Chapter 4

Printer maintenance

Printer maintenance
Overview
This section explains basic printer maintenance.

Overview

Managing the print cartridge

Print cartridge conditions

Chapter 4

Printer maintenance

Managing the print cartridge
When you use a new, authentic HP print cartridge (C8543X), you can obtain the following types of supplies
information:
z

amount of cartridge life remaining

estimated number of pages remaining

number of pages printed

other supplies information

Non-HP print cartridge
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.
Service or repairs required as a result of using a non Hewlett-Packard print cartridge will not be covered under
the printer warranty.
When you use a non-HP print cartridge, the cartridge is unable to report on the status of the print cartridge.
The CARTRIDGE LOW and CARTRIDGE OUT messages will not be provided.

Print cartridge authentication
When you insert a non-HP print cartridge in the printer, the printer will inform you if a cartridge is not a
genuine HP print cartridge. If you insert a used HP cartridge from another HP printer, the printer can take as
many as 60 printed pages to authenticate that the cartridge is a genuine HP part, and will then reactivate the
supply status features.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe you
purchased an HP cartridge, call the HP fraud hotline at (1) (887) 219-3183 (toll-free in North America).

Print cartridge storage
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a cartridge in
an unopened package is approximately 2.5 years.

Managing the print cartridge

Chapter 4

Printer maintenance

CAUTION

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Checking the toner level
You can check the toner level using the printer control panel, the embedded web server, printer software, or
HP Web JetAdmin.

Using the printer control panel
1

Press

to enter Menu.

Use

Press
to print the supplies status page. See “Supplies status page” on page 156 for information about
the supplies status page.

to select PRINT SUPPLIES STATUS and press

Using the embedded Web server
1

In your Web browser, enter the IP address for the printer home page. This takes you to the printer status
page.

On the left side of the screen, click Supplies Status. This takes you to the supplies status page, which
provides toner level information. See “Supplies status page” on page 156 for information about the
supplies status page.

Using printer software
Three things are required to use this feature:
z

The “Supplies Information and Ordering” software must be installed on your computer (use the custom
installation option to install this software).

The printer must be directly connected to your computer (parallel).

You must have access to the World Wide Web.

Managing the print cartridge

Chapter 4

Note

Printer maintenance

At the bottom right of your screen (in the system tray), double-click the Printer icon. This opens the status
window.

On the left side of the status window, click the Printer icon from which you wish to obtain status.

At the top of the status window, click the Supplies link. You can also scroll down to Supplies Status.

If you want to order supplies, click Order Supplies. This opens a browser that produces a URL through
which to purchase consumables. Select the supplies you wish to order and finish the ordering process.

Using HP Web JetAdmin
In HP Web JetAdmin, select the printer device. The device status page shows toner level information.

Managing the print cartridge

Chapter 4

Printer maintenance

Print cartridge conditions
Print cartridge is low
When the print cartridge is low, the printer control panel displays the CARTRIDGE LOW message.
If the CARTRIDGE LOW message displays, but the printer continues printing, CARTRIDGE LOW is set to CONTINUE (the
default setting).
If the printer stops printing when low toner is detected, CARTRIDGE LOW is set to STOP. To resume printing, press
.
The printer will continue to display CARTRIDGE LOW until you replace the print cartridge.
Select CARTRIDGE LOW=CONTINUE or CARTRIDGE LOW=STOP from the Configuration menu in the control panel
(“System setup submenu” on page 186).

Print cartridge is out
When the print cartridge is empty, the printer control panel displays a CARTRIDGE OUT message. The printer
continues printing (without customer interaction) until drum out is reached, but HP does not guarantee print
quality after this message is displayed. However, if the CARTRIDGE OUT message is a result of the drum life
being exceeded, the user has to replace the cartridge immediately, and no override is possible. This is done to
protect the printer and the print cartridge.

Print cartridge conditions

Chapter 4

Printer maintenance

Using the printer cleaning page
Note

To ensure good print quality with certain types of paper, use the cleaning page every time the print
cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper.
If toner specks appear on the front or back side of your print jobs, follow the procedure below.
From the printer control panel:

Note

Use

to select Config Device and press

Use

to select Print Quality and press

Use

to select Create Cleaning Page and press

When toner has been cleaned from inside the printer, shiny black spots will appear on the page black
strip. If white spots appear on the black strip, print another cleaning page.

In order for the cleaning page to work properly, print the cleaning page on copier grade paper (not
bond or rough paper).

Shaking the print cartridge
When you install a print cartridge for the first time, gently shake it from side to side to distribute the toner
evenly inside the cartridge. Due to the new cartridge design, this is the only time you will need to shake the
cartridge.

Print cartridge conditions

Chapter 4

Printer maintenance

Configuring alerts
You can use HP Web JetAdmin or the printer embedded Web server to configure the system to alert you of
problems with the printer. The alerts take the form of e-mail messages sent to the e-mail account or accounts
that you specify.
You can configure:
z

the device you want to monitor (in this case, the printer).

which alerts are to be received (for example, alerts for paper jams, paper out, cartridge low, cartridge out,
and cover open).

the e-mail account to which the alerts should be forwarded.

Print cartridge conditions

Chapter 5

Problem solving

Problem solving
Overview
This section will help you to troubleshoot and solve printer problems.

“Clearing jams” on
page 83

Occasionally, paper can jam during printing. This section will help you to locate paper jams,
properly clear them from the printer, and solve repeated jams.

“Understanding printer
messages” on page 103

Many different messages can appear on the printer control panel display. Some messages tell
the current printer status, such as INITIALIZING. Other messages require action, such as
CLOSE FRONT DOOR. Most of these messages are self-explanatory. However, some messages
indicate a problem with the printer, or require further action or description. This section lists
these types of messages and tells you what to do if a message persists.

“Correcting output
quality problems” on
page 123

The printer should produce print jobs of the highest quality. If print jobs do not appear sharp
and clear, if defects such as lines, specks, or smears appear on the page, or if paper is
wrinkled or curled, use this section to troubleshoot and solve the print quality problem.

“Determining printer
problems” on page 132

Before you can eliminate a printer problem, you must understand the location of the problem.
Use the tables in this section to determine the printer problem, and then follow the
corresponding troubleshooting suggestions.

“Checking the printer
configuration” on
page 153

From the printer, you can print information pages, which give details about the printer and its
configuration.

Overview

Chapter 5

Problem solving

Clearing jams
If the printer control panel displays a paper jam message, look for paper in the locations indicated in the
following graphic. You might need to look for paper in locations other than indicated in the paper jam message.
If the location of the paper jam is not obvious, look first in the front door area.
After looking at the graphic, you can go to the procedure for clearing the jam. When clearing jams, be very
careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If
jams are a recurring problem, see “Solving repeated paper jams” on page 102.
Note

Clearing jams

Loose toner might remain in the printer after a paper jam and cause output quality problems. These
should clear up within a few pages.

Chapter 5

Problem solving

Jam locations
Face-up bin
Front door and
print cartridge area
Optional output device

Standard output bin
(Face-down bin)

Optional Tray 1

Duplexer (inside
the printer)
Right door
Left door
(behind output
accessory)
Tray 2 and Tray 3
Optional Tray 4

Clearing jams

Vertical transfer door

Chapter 5

Problem solving

Clearing jams from the input tray areas
To clear jams in optional Tray 1
1

Check for paper in the optional Tray 1 area, and remove any
paper from this area. Carefully check to be sure you have
removed all pieces of torn paper.

Open and close the right door to reset the printer.

Clearing jams

Chapter 5

Problem solving

To clear jams inside the right door
1

Open the right door.

Check for paper in the right door area, and remove any paper
from this area. Carefully check to be sure you have removed all
pieces of torn paper.

Open the jam access cover. Pull out and lift the green tab.

Remove any paper from this area by pulling it out of the printer.

Push the green lever down to original position.

Close the right door.

Clearing jams

Chapter 5

Problem solving

To clear jams in Trays 2 and 3
1

Open the tray until it stops.

Check for paper in the tray area, and remove any paper from this
area. Carefully check to be sure you have removed all pieces of
torn paper.

Close the tray.

Open and close the right door to reset the printer.

Clearing jams

Chapter 5

Problem solving

To clear jams in optional Tray 4
1

Open optional Tray 4.

Check for paper in the tray area, and remove any paper from this
area. Carefully check to be sure you have removed all pieces of
torn paper.

Close optional Tray 4.

Open and close the right door to reset the printer.

Clearing jams

Chapter 5

Problem solving

Clearing jams from the duplex printing accessory (duplexer)
To clear jams in the duplex printing accessory
1

If an optional output device is installed, slide it away from the
printer to access the left door.

Open the left door and carefully pull out any paper from area.

WARNING!

Avoid touching the adjacent fusing area. It can be HOT.
3

Remove the duplex printing accessory by pressing the green
lever and pulling the unit out until it stops.

Remove any paper by lifting the two green levers in the duplex
printing accessory.

Open the front door.

Clearing jams

Chapter 5

Problem solving

Check for paper in the duplex printing accessory area, and
remove any paper by pulling it out of the printer. Be careful not
to tear the paper.

Reinstall the duplex printing accessory by sliding it back into the
slot until it locks into place.

Close all open doors. If an optional output device is installed,
push it back into place.

Clearing jams

Chapter 5

Problem solving

Clearing jams from the output areas
To clear jams in the standard output bin
1

If the jam extends into the output area, slowly and carefully pull
the paper straight out of the printer so that it does not tear.

Open the left door and carefully pull out any paper from area. (If
an optional output device is installed, first move it away from the
printer to access the left door.)

Close all open doors. If an optional output device is installed,
push it back into place.

Clearing jams

Chapter 5

Problem solving

To clear jams in the left door (fuser area)
1

If an optional output device is installed, slide it away from the
printer to access the left door.

Open the left door.

WARNING!
Avoid touching the adjacent fusing area. It can be HOT.
3

Remove any jammed or damaged paper from this area by pulling
it out of the printer.

Press down on the green tab and carefully check for paper. Be
sure to remove all pieces of torn paper.

Close the left door. If an optional output device is installed, push
it back into place.

Clearing jams

Chapter 5

Problem solving

To clear jams in the multifunction finisher
1

Open the finisher cover.

Slowly and carefully pull the paper straight out of the finisher so
that it does not tear.

Close the finisher cover.

Move the finisher away from the printer.

Clearing jams

Chapter 5

Problem solving

Carefully remove any paper from the printer output area.

Carefully remove any paper from the finisher input area.

Open the stapler-unit door.

To clear a booklet jam, turn the bottom green knob clockwise to
remove the booklet.

Clearing jams

Chapter 5

Problem solving

Close the stapler-unit door.

Reattach the finisher.

Clearing jams

Chapter 5

Problem solving

To clear a staple jam from the optional stapler/stacker
Note
The message JAM INSIDE STAPLER displays on the control panel.
1

Slide the stapler/stacker away from the printer.

Open the stapler unit door.

On the staple cartridge, squeeze the tabs together and pull the
cartridge out.

Pull the cartridge lever up.

Clearing jams

Chapter 5

Problem solving

Remove the jammed staple.

Push the cartridge lever down.

Insert the staple cartridge so that it snaps into place.

Close the stapler unit door.

Reattach the stapler/stacker to the printer.

6
7

7
Note

The stapler needs to reload after clearing a staple jam, so the
first few documents (no more than five) might not be stapled.
If a print job is sent and the stapler is jammed or is out of
staples, the job will still print as long as the path to the output
bin is not blocked.

Clearing jams

Chapter 5

Problem solving

To clear a staple jam from the multifunction finisher

CAUTION

Open the stapler-unit door.

Slide the stapler-unit toward you.

Turn the large green knob until the blue dot appears in the
window of the stapler unit.

Turn the small green knob at the top of the stapler unit
counterclockwise until the staple cartridge moves to the left of
the stapler unit.

The blue dot must appear in the window of the stapler unit
before you remove the staple cartridge. If you try to remove
the staple cartridge before the blue dot appears in the
window, you could damage the finisher.

Clearing jams

Chapter 5

Problem solving

Remove the staple cartridge.

Pull up on the lever labeled with a green dot.

Remove the damaged staple.

Press down on the level labeled with a green dot.

Clearing jams

Chapter 5

Problem solving

Reinstall the staple cartridge.

Slide the stapler unit into the finisher.

Close the stapler-unit door.

100

Clearing jams

Chapter 5

Problem solving

In rare instances, a staple jam might occur in the upper half of the
stapler head.

Clearing jams

Follow steps 1 through 4 for clearing a staple jam from the
multifunction finisher (see page 98).

Locate the damaged staple at the back of the stapler unit, and
then remove the staple.

Follow steps 10 through 11 for clearing a staple jam from the
multifunction finisher (see page 98).

101

Chapter 5

Problem solving

Solving repeated paper jams
Situation

Solution

General repeated
paper jam problems

1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set
(See “Printing tasks” on page 30).
2. Make sure that the paper tray is set for the size of paper installed and that the tray is not
overloaded with paper.
3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper,
try printing from optional Tray 1.
4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper
and other paper for your printer, see the introduce guide on the product CD, or go to
www.hp.com/cposupport/.
5. Check the paper specifications. (See the introduce guide on the product CD, or got to
www.hp.com/cposupport/.) If paper is outside of the recommended specifications, problems can
occur.
6. Printer might be dirty. Clean the printer as described in the introduce guide on the product CD, or
go to www.hp.com/cposupport/.
7. Check that all damaged or jammed paper is removed from printer.

Note

Clearing jams

If paper jams continue, contact your HP-authorized service provider. (See the HP Customer Care
section in the introduce guide on the product CD, or go to www.hp.com/cposupport/.)

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Chapter 5

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103

Understanding printer messages
Printer messages appear on the printer control panel display to relay the normal status of the printer (such as
Processing Job), or an error condition (such as Close Front Door) that needs attention. “Resolving control
panel messages” on page 104 lists messages that require attention, or that might raise questions. Messages
are listed in alphabetical order, with numeric messages at the end of the list. Not all messages are listed,
because some (such as Ready) are self-explanatory.
Note

Some printer messages are affected by the AUTO CONTINUE and CLEARABLE WARNINGS settings in the
CONFIGURE DEVICE menu, System Setup submenu, in the printer control panel (See “System setup
submenu” on page 186).

Using the printer online help system
This printer features an online help system on the control panel that provides instructions for resolving most
printer errors. Certain control panel messages alternate with instructions about accessing the online help
system.
Whenever a ? appears in an error message or a message alternates with FOR HELP PRESS ?, press the
to view the help and use
and
to scroll through the message.
To exit the online help system, press

key

If a message persists
z

Some messages (e.g. requests to load a tray or a message that a previous print job is still in the printer
memory) allow you to press
to print, or to press C ANCEL J OB to clear the job and eliminate the
message.

If a message persists after performing all of the recommended actions, contact an HP-authorized service
or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Understanding printer messages

Chapter 5

Problem solving

Resolving control panel messages

Message

Explanation or recommended action

ACCESS DENIED
MENUS LOCKED

The printer control panel function you are trying to access has been locked to prevent
unauthorized access.
See your network administrator.

BAD DUPLEXER
CONNECTION

The duplex printing accessory is not connected properly to the printer.

BAD TRAY 1 CONNECTION

Optional Tray 1 is not connected properly to the printer.

Turn the printer off and reinstall the duplex printing accessory.

Turn the printer off and reinstall optional Tray 1.
FULL

The specified output bin is full.
Empty the bin to continue printing.

CANCELLING...

The printer is cancelling a job. The message continues while the job is stopped, the paper path
is flushed, and any remaining incoming data on the active data channel is received and
discarded.

CARTRIDGE FAILURE

Cartridge is loaded and shipping protection strip cannot be fully removed.
Return the cartridge for a new one. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.)

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Chapter 5

Problem solving

Message

Explanation or recommended action

CARTRIDGE LOW - xxxx
PAGES ESTIMATED

The message first appears when about eight percent of toner is remaining in the cartridge
(about 2,400 pages remaining for the 30,000-page cartridge at five percent coverage).
Depending on how the printer is configured, it will either continue to print or it will stop. If the
printer stops, you can resume printing by pressing
for each job. You might want to have a
replacement cartridge available. See “Print cartridge conditions” on page 79 for more
information.

To continue press

CARTRIDGE OUT
REPLACE CARTRIDGE

Drum in print cartridge is zero.

CHECKING PAPER
PATH

The engine is rotating its rollers to check for possible paper jams.

CHECKING PRINTER

The engine is performing an internal test.

CHOSEN PERSONALITY
NOT AVAILABLE

A print job requested a printer language (personality) that does is not available with this printer.
The job will not print and will be cleared from memory.

alternates with

Print the job using a driver for a different printer language, or add the requested language to the
printer (if available).

READY
CLEARING PAPER FROM
PRINTER

Order new authentic HP print cartridge (C8543X).

The printer jammed or was turned on and paper is detected in a wrong location. The printer is
automatically attempting to eject the pages.
If possible, use the progress bar at the bottom of the display.

CLOSE FRONT DOOR ON
LEFT ACCESSORY

The stapler door on the multifunction finisher is open, or it is not closed properly.
Close the stapler door properly.

Understanding printer messages

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Chapter 5

Problem solving

Message

Explanation or recommended action

CLOSE TOP COVER ON
LEFT ACCESSORY

The top cover on the multifunction finisher is open, or is not closed properly.

CLOSE FRONT OR LEFT
DOOR

The front or left doors are open and must be closed for printing to continue.

CLOSE RIGHT DOOR

The right door is open and must be closed for printing to continue.

DETECTABLE SIZE
IN TRAY xx

A tray is loaded with standard size paper, and the switch in the tray is set to custom.

Close the top cover properly.

Move the switch to the "standard" position.

Move switch to
standard
DIFFERENT PAPER SIZES
IN JOB

Different paper sizes are used for a single job in the multifunction finisher.

DISK DEVICE
FAILURE

The EIO hard disk had a critical failure and can no longer be used.

Verify that all pages in the job are configured for the same size paper.

Reseat the EIO hard disk. If the message continues, replace it with a new EIO hard disk.

alternates with
READY
DISK FILE
OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation,
such as trying to download a file to a nonexistent directory.

alternates with
READY

Understanding printer messages

106

Chapter 5

Problem solving

Message

Explanation or recommended action

DISK FILE
SYSTEM IS FULL

Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete
files and fonts.

alternates with
READY
DISK IS
WRITE PROTECTED

The disk device is protected, and no new files can be written to it.

alternates with
READY
EIO DISK x
NOT FUNCTIONAL

The EIO hard disk is not working correctly.
Remove the EIO hard disk from the slot (a slot number will replace the X) indicated.
Reseat the EIO hard disk. If the message continues, replace it with a new EIO hard disk.

EIO DISK x
SPINNING UP

The EIO hard disk in slot x is spinning up its platter.

EVENT LOG EMPTY

The user is attempting to view an empty event log by selecting SHOW EVENT LOG from the control
panel.

FLASH DEVICE
FAILURE

The flash DIMM had a critical failure and can no longer be used.
Remove the flash DIMM and replace it with a new one.

alternates with
READY

Understanding printer messages

107

Chapter 5

Problem solving

Message

Explanation or recommended action

FLASH FILE OPERATION
FAILED

The requested operation could not be performed. You might have attempted an illegal operation,
such as trying to download a file to a non-existent directory.

alternates with
READY
FLASH FILE
SYSTEM IS FULL

Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete
files and fonts. (See the software help for more information.)

alternates with
READY
FLASH IS
WRITE PROTECTED

The flash file is protected, and no new files can be written to it.

alternates with
READY
INCORRECT PIN

The wrong PIN is entered.
Return to the previous screen and reenter the PIN.

INSERT OR
CLOSE TRAY x

The specified tray must be inserted or closed for printing to continue.

INSTALL BOOKLET BIN

The booklet bin for the multifunction finisher is not installed properly.
Install the booklet bin properly. See the use guide that came with the finisher for more
information.

Understanding printer messages

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Chapter 5

Problem solving

109

Message

Explanation or recommended action

INSTALL CARTRIDGE

The print cartridge has been removed or has been installed incorrectly. It must be replaced or
reinstalled correctly for printing to continue.

INSTALL CONNECTION
UNIT

Connection unit is not installed in the right access door of the printer to allow printing from the
optional input device.

LOAD TRAY xx

A job is sent that requires a specific type and size that is not available.

alternates with

Load the requested paper into optional Tray 1.

To use another tray
press
.

Press

MANUALLY FEED
[TYPE] [SIZE]

Load the requested paper into optional Tray 1.
To override the message, press

alternates with
To continue press
MEMORY FULL
STORED DATA LOST

to use a type and size that is available in another tray.

Press

if the desired paper is available in another tray.

to use a type and size that is available in another tray.

.
There is no available memory in the printer. The current job might not print correctly, and some
resources (such as downloaded fonts) might have been deleted.
You might want to add more memory to the printer (See “Printer memory and expansion” on
page 197).

MEMORY SETTINGS
CHANGED

Indicates the resource saving or I/O buffering settings were changed by the printer because it
did not have enough memory to use the previous settings. This usually occurs after removing
memory from the printer, adding a duplex printing accessory, or adding a printer language.
You might want to change memory settings for I/O buffering and resource saving (although
default settings are usually best), or add more memory to the printer (See “Printer memory and
expansion” on page 197).

Understanding printer messages

Chapter 5

Problem solving

110

Message

Explanation or recommended action

MEMORY SHORTAGE
JOB CLEARED

The printer did not have enough free memory to print the entire job. The remainder of the job
will not print and will be cleared from memory.

alternates with

Press

READY

Change the resource saving setting from the printer control panel (See “Control panel menus”
on page 172) or add more memory to the printer (See “Printer memory and expansion” on
page 197).

MEMORY SHORTAGE PAGE
SIMPLIFIED

The printer had to compress the job in order to fit it in available memory. Some data loss might
have occurred.

alternates with

Press

READY

The print quality of these pages might not be acceptable. Reduce the complexity of these pages
and reprint them.

to continue.

You might want to add more memory to the printer (See “Printer memory and expansion” on
page 197).
NO JOB TO CANCEL

The C ANCEL J OB key was pressed, but there is no active job or buffered data to cancel.

Message is displayed for approximately two seconds before the printer is returned to the
READY state.
NON-HP CARTRIDGE
DETECTED

The printer has detected that the cartridge is not a genuine HP cartridge, and the message is
displayed for approximately 30 seconds before the printer is returned to the READY state. If you
think you purchased an HP print cartridge, call the HP fraud hotline (1-877-219-3183, toll-free in
North America). Any printer repair required as a result of using a non-HP print cartridge is not
covered under the printer warranty.

Understanding printer messages

Chapter 5

Problem solving

Message

Explanation or recommended action

PERFORM PRINTER
MAINTENANCE

The printer has passed its prescribed printed page threshold between maintenance procedures.

RAM DISK DEVICE
FAILURE

The RAM disk had a critical failure and can no longer be used.

To ensure optimum print quality, the printer prompts you to perform routine maintenance every
350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD,
or go to www.hp.com/cposupport/.

Turn the printer off, and then turn the printer on to clear the message.

alternates with
READY
RAM DISK FILE
OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation,
such as trying to download a file to a non-existent directory.

alternates with
READY
RAM DISK FILE
SYSTEM IS FULL
alternates with
READY

RAM DISK
IS WRITE PROTECTED

Delete files and then try again, or turn the printer off, and then turn the printer on to delete all
files on the device. (Delete files using HP LaserJet Resource Manager or another software
utility. See the software help for more information.)
If the message persists, increase the size of the RAM disk. Change the RAM disk size from the
Configuration menu in the printer control panel (See “System setup submenu” on page 186).
The RAM disk is protected, and no new files can be written to it.

alternates with
READY
RESEND UPGRADE

There is an error in the printer firmware flash. Resend a valid firmware image.

Understanding printer messages

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Chapter 5

Problem solving

Message

Explanation or recommended action

ROM DISK DEVICE
FAILURE

The ROM disk had a critical failure and can no longer be used.
Turn the printer off, and then turn the printer on to clear the message.

alternates with
READY
ROM DISK FILE
OPERATION FAILED

The requested operation could not be performed. You might have attempted an illegal operation,
such as trying to download a file to a non-existent directory.

alternates with
READY
ROM DISK FILE SYSTEM
IS FULL
alternates with
READY

Delete files and then try again, or turn the printer off, and then turn the printer on to delete all
files on the device. (Delete files using HP LaserJet Resource Manager or another software
utility. See the software help for more information.)
If the message persists, increase the size of the ROM disk. Change the ROM disk size from the
Configuration menu in the printer control panel (See “System setup submenu” on page 186).

ROM DISK IS WRITE
PROTECTED

The ROM disk is protected, and no new files can be written to it.

ROTATE PAPER
IN TRAY xx

Tray xx is loaded with Letter or A4 paper in the portrait orientation, but the job that used the
tray did not specify booklet making.

alternates with

Tray xx has letter (or A4) but needs to be rotated.

SIZE MISMATCH
TRAY xx=[SIZE]

Tray xx is loaded with paper that is longer or shorter in the feed direction than the size
configured for the tray.

Understanding printer messages

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Chapter 5

Problem solving

Message

Explanation or recommended action

STAPLER LOW
ON STAPLES

The stapler device is running out of staples and needs to be refilled.

STAPLER OUT OF
STAPLES

The stapler device is out of staples and needs to be refilled.

TRAY xx CONTAINS
UNKNOWN MEDIA

The printer cannot sense what type of media is in the specified tray (xx).

TRAY xx EMPTY

Load the empty tray (xx) to clear the message.

alternates with

If you do not load the specified tray, the printer will continue printing from the next available tray,
and the message will continue to display.

READY
TRAY xx OPEN

The specified tray is open or is not closed completely.

alternates with
READY
TRAY xx
SIZE=*SELECTED SIZE

The custom switch is in the "standard" position, and a value from the menu is selected.

alternates with
To change, move
switch in tray x
TYPE MISMATCH
TRAY x=[TYPE]

The system detected an overhead transparency in the paper path coming from the tray (xx).

Understanding printer messages

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Problem solving

114

Message

Explanation or recommended action

UNABLE TO
MOPY JOB

A mopy job cannot be mopied because of a memory, disk, or configuration problem.
Only one copy will be produced.
If job name is unknown, insert UNTITLED.

UNABLE TO
STORE JOB

A job cannot be stored on the printer because of a memory, disk, or configuration problem.

UNSUPPORTED SIZE
IN TRAY xx

A sent job has a specified size that is not supported by the printer.

USE [TYPE]
[SIZE] FROM
TRAY N INSTEAD?

If the requested paper size or type is not available, the printer asks if it should use a different
paper size or type.

WAIT FOR PRINTER
TO REINITIALIZE

The RAM disk setting has been changed before the printer is automatically rebooted. This
change will not take effect until the printer reinitializes.

If job name is unknown, insert UNTITLED.

Select a size or type from a different tray.

If you change the mode of the external device, turn the printer off, turn the printer on, and wait
for the printer to reinitialize.
xx.y PRINTER ERROR
To continue
press

A printer error which can be cleared by pressing

Understanding printer messages

in the printer control panel has occurred.

Chapter 5

Problem solving

115

Message

Explanation or recommended action

13.xy.zz JAM IN
[LOCATION]

Remove jammed paper from the specified location (See “Clearing jams” on page 83).
Open and close the front door to clear the message.
If the message persists after all jams have been cleared, a sensor might be stuck or broken.
Contact an HP-authorized service or support provider. (See the introduce guide on the product
CD, or go to www.hp.com/cposupport/.)

20 INSUFFICIENT
MEMORY

The printer received more data than can fit in its available memory. You might have tried to
transfer too many macros, soft fonts, or complex graphics.

To continue press

Press
to print the transferred data (some data might be lost), then simplify the print job or
install additional memory (See “Printer memory and expansion” on page 197).

21 PAGE TOO
COMPLEX

The page formatting process was not fast enough for the printer.

alternates with
To continue press

Press

to print the transferred data. (Some data might be lost.)

The page protection item appears in the CONFIGURE DEVICE - DEFAULTS - EVENTS menu, and
should be set to ON to print the page. When the page is successfully printed, PAGE
PROTECT=ON, should be set back to AUTO (See “System setup submenu” on page 186).
If this message appears often, simplify the print job.

22 EIO x
BUFFER OVERFLOW

Too much data was sent to the EIO card in the specified slot (x). An improper communications
protocol might be in use.
Press

to print the transferred data. (Some data might be lost.)

Check the host configuration. If this message persists, contact an HP-authorized service or
support provider. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.)

Understanding printer messages

Chapter 5

Problem solving

116

Message

Explanation or recommended action

22 PARALLEL I/O
BUFFER OVERFLOW

Too much data was sent to the parallel port.

alternates with
To continue press

Check for a loose cable connection, and be sure to use a high-quality cable. (See the introduce
guide on the product CD, or go to www.hp.com/cposupport/.) (Some non-HP parallel cables
might be missing pin connections or might otherwise not conform to the IEEE-1284
specification.)
This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use
the HP driver that came with the printer (See “Printer drivers” on page 20).
Press

to clear the error message. (Data will be lost.)

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
22 SERIAL I/O
BUFFER OVERFLOW

The printer serial buffer has overflowed during a busy state.

40 BAD SERIAL
TRANSMISSION

A serial data error (parity, framing, or line overrun) occurred during the reception of data from
the computer.

Press

to print the transferred data. (Some data might be lost.)

to clear the error message and continue printing.

40 EIO x BAD
TRANSMISSION

The connection between the printer and the EIO card in the specified slot has been broken.

41.x PRINTER ERROR

A temporary printing error occurred.

alternates with

Turn the printer off, then turn the printer on.

To continue press

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Press

Understanding printer messages

to clear the error message and continue printing.

Chapter 5

Problem solving

Message

Explanation or recommended action

41.3 UNEXPECTED SIZE
TRAY xx

A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size
configured for the tray.

alternates with

Press
to get to TRAY xx SIZE=. Reconfigure the size in a tray so the printer will use a tray
with the size required for the print job.

To change size press

If the error does not clear, turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
41.5 UNEXPECTED TYPE
TRAY xx

The tray (xx) is loaded with paper that is not the same type configured for the tray.

alternates with

Press
to get to TRAY xx TYPE=. Reconfigure the type in a tray so the printer will use a tray
with the type required for the print job.

To change type press

49.xxxxx

A critical firmware error has occurred.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

50.x FUSER ERROR

A fuser error has occurred.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or www.hp.com/cposupport/.)

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Problem solving

Message

Explanation or recommended action

51.x
PRINTER ERROR

A temporary printing error occurred.

alternates with
To continue cycle
power
52.x
PRINTER ERROR
alternates with
To continue cycle
power
53.xy.zz
PRINTER ERROR

Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or www.hp.com/cposupport/.)

A temporary printing error occurred.
Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or www.hp.com/cposupport/.)

There is a problem with the printer memory. The DIMM that caused the error will not be used.
Values of x, y, and zz are as follows:
x = DIMM type
0 = ROM
1 = RAM
y = Device location
0 = Internal memory (ROM or RAM)
1 to 4 = DIMM slots 1, 2, 3, or 4
zz = Error number
You might need to reseat or replace the specified DIMM.
Turn the printer off, and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

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119

Message

Explanation or recommended action

55.xx PRINTER
ERROR

A temporary printing error occurred.

alternates with

Press

If the error does not clear, turn the printer off, then turn the printer on.

To continue press

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

56.x
PRINTER ERROR

A temporary printing error occurred.

alternates with
To continue cycle
power
57.x
PRINTER ERROR

Turn the printer off, then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

58.x
PRINTER ERROR
alternates with
To continue cycle
power

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Problem solving

120

Message

Explanation or recommended action

59.x
PRINTER ERROR

A temporary printing error occurred.

alternates with
To continue cycle
power
60.x
PRINTER ERROR

62.x
PRINTER ERROR

An obstruction prevents the tray specified by xx from lifting paper properly for feeding.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
There is a problem with the printer memory. The x value refers to the location of the problem:
0 = Internal memory
1 to 4 = DIMM slots 1, 2, 3, or 4
You might need to replace the specified DIMM.
To continue press

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
64
PRINTER ERROR
alternates with
To continue cycle
power

A scan buffer error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

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121

Message

Explanation or recommended action

68.x PERMANENT
STORAGE ERROR

An error occurred in the printer nonvolatile memory (NVRAM), and one or more printer settings
has been reset to its factory default.

alternates with

Printing can continue, but there might be some unexpected functions because an error occurred
in permanent storage.

To continue press

Pressing

should clear the message.

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
68.x PERMANENT
STORAGE FULL

The printer NVRAM is full. Some settings saved in the NVRAM might have been reset to the
factory defaults.

alternates with

Printing can continue, but there might be some unexpected functions because an error occurred
in permanent storage.

To continue press

Pressing

should clear the message.

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)
68.x PERMANENT
STORAGE WRITE FAIL

The printer NVRAM is failing to write.
Printing can continue, but there might be some unexpected functions because an error occurred
in permanent storage.
Pressing

should clear the message.

If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Understanding printer messages

Chapter 5

Problem solving

Message

Explanation or recommended action

69.x
PRINTER ERROR

A temporary printing error occurred.
Turn the printer off, reseat the duplex printing accessory, and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

79.xxxx
PRINTER ERROR

A critical hardware error occurred.
Turn the printer off, and then turn the printer on.
If the message persists, contact an HP-authorized service or support provider. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

8x.yyyy

The EIO accessory card in slot x has encountered a critical error as specified by yyyy.

81 SERVICE (xxx)

This message is used when errors occur while testing the printer at the manufacturing site.

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123

Correcting output quality problems
Use the examples in the image defect table to determine which print quality problem you are experiencing,
then see the corresponding reference pages to troubleshoot.
Note

The examples below depict letter-size paper that has passed through the printer long-edge first. (If the
paper has passed through the printer short-edge first, lines and repeating defects will run vertically
rather than horizontally.)

Image defect table

See “Light print
or fade” on
page 125

Correcting output quality problems

See “Specks” on
page 125

See “Dropouts”
on page 125

See “Lines” on
page 125

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Problem solving

124

Image defect table

See “Gray
background” on
page 126

See “Toner
smear” on
page 126

See “Loose
toner” on
page 127

See “Repeating
defects” on
page 127

See “Misformed
characters” on
page 127

See “Page
skew” on
page 128

See “Curl or
wave” on
page 128

See “Wrinkles or
creases” on
page 128

Correcting output quality problems

Chapter 5

Problem solving

Light print or fade
z

The print cartridge might be low. Replace the print cartridge.

Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies
status page” on page 156). If maintenance is due, order and install the printer maintenance kit. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

The print cartridge might be almost empty. Replace the print cartridge.

Specks
Specks might appear on a page after a jam has been cleared.
z

Print a few more pages to see if the problem corrects itself.

If specks occur frequently, set your printer up to automatically run a cleaning page (see “Using the printer
cleaning page” on page 80).

Clean the inside of the printer (see the introduce guide on the product CD, or go to
www.hp.com/cposupport/) and run a manual cleaning page to clean the fuser (see “Using the printer
cleaning page” on page 80).

Try using a different type of paper.

Check for print cartridge leaks. If the print cartridge is leaking, replace it.

Dropouts
z

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

If the paper is rough and the toner easily rubs off, either try changing the fuser mode to High 1 or High 2,
or try using a smoother paper.

Try using a different paper type.

Lines
z

Print a few more pages to see if the problem corrects itself.

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Replace the print cartridge.

Gray background
z

Do not use paper that has already been run through the printer.

Print a few more pages to see if the problem corrects itself.

Turn over the stack of paper in the tray. Also, try rotating the paper 180 ° .

At the printer control panel, use the Print quality menu to decrease the toner density setting (see “Print
quality submenu” on page 184).

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

Replace the print cartridge.

Toner smear
Also see “Loose toner” on page 127.
z

Print a few more pages to see if the problem corrects itself.

Try using a different type of paper.

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

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Replace the print cartridge.

Loose toner
Loose toner, in this context, is defined as toner that can be rubbed off the page.
z

If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the
paper. At the printer control panel, use CONFIGURE FUSER MODE MENU in the Paper handling menu
(see “Paper handling menu” on page 176).

If you have observed a rougher texture on one side of your paper, try printing on the non-rough side.

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164).

Repeating defects
z

Print a few more pages to see if the problem corrects itself.

If the distance between defects is 38 mm (1.5 in) or 94 mm (3.76 in), the print cartridge might need to be
replaced.

Misformed characters
z

Print a few more pages to see if the problem corrects itself.

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

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Page skew
z

Print a few more pages to see if the problem corrects itself.

Verify that there are no torn pieces of paper inside the printer.

Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the
corner tabs (see “Orienting media” on page 31).

Turn over the stack of paper in the tray. Also, try rotating the paper 180 ° .

Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164).

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

Curl or wave
z

Turn over the stack of paper in the tray. Also, try rotating the paper 180 ° .

Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164).

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

Try printing to a different output bin.

If media is lightweight and smooth, try using a low fuser mode to reduce the heat in the fusing process. At
the printer control panel, use CONFIGURE FUSER MODE MENU on the Paper handling menu to do this (see
“Paper handling menu” on page 176).

Wrinkles or creases
z

Print a few more pages to see if the problem corrects itself.

Make sure that the environmental specifications for the printer are being met (see “Environmental product
stewardship program” on page 218).

Turn over the stack of paper in the tray. Also, try rotating the paper 180 ° .

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Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the
corner tabs (see “Orienting media” on page 31).

Make sure that paper type and quality meet HP specifications (see “Specifications” on page 164).

If envelopes are creasing, try storing envelopes so that they lie flat.

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Preventing wrinkles on envelopes
If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then,
use the following procedure to move the fuser levers to the higher position while printing the envelopes.

To prevent wrinkles on envelopes
1

Open the left door (If an optional output device is installed, first
slide it away from the printer).

WARNING!
Avoid touching the adjacent fusing area. It can be HOT.
2

Locate and lift up the two blue levers.

Close the left door.

When finished printing the envelopes, return the fuser levers to the
down position for standard paper types.
CAUTION
Failure to return levers in the down position for standard paper types
might result in poor print quality.

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Detecting printer problems
Troubleshooting checklist

Note

Print job on custom paper does not fit correctly

Problems with the stapler/stacker

Problems with the multifunction finisher
For more information about an optional HP output device, see the use guide that came with the device.

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Determining printer problems

Situation

Solution

A printer cover is open.

Firmly close the printer doors (left, front, and right).

Correct size of paper is not
loaded.

Check paper trays to be sure the correct sizes are loaded as configured. Also, check
that guides are set correctly.

Display is blank, and internal fans
are not running.

Make sure that the printer power is on. Press all the keys to see if one is stuck;
contact your HP-authorized service representative if this does not work.

Messages appear in the display.

See “Understanding printer messages” on page 103.

Paper is jammed in the printer.

Check for paper jams (See “Clearing jams” on page 83).

Paper tray is out of paper.

Load paper. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.)

Printer display is in the wrong
language or displays unfamiliar
characters.

Reconfigure the control panel display language. See the start guide, or press
while simultaneously pushing the power switch ON. Hold
until SELECT LANGUAGE
appears, then release
. Use
and
to select the desired language. Press
to save your selection. The control panel display will indicate the printer is ready to
use. If the new language does not appear in the display, you might not have pressed
to save your new selection.

Printer is not turned on.

Press the printer control button to turn the printer on (button in).

Printer is not working at all.

Plug the AC power cord firmly into the grounded power receptacle and into the
printer. (Be sure the power source is energized.)

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Situation

Solution

Printer is turned on, but internal
fans are not running.

Make sure the line voltage is correct for the printer power configuration. (See the
plate next to the power receptacle on the back of your printer for voltage
requirements.) If you are using a power strip and its voltage is not within
specification, plug the printer directly into the power receptacle.

Printer voltage is not correct.

Make sure line voltage is in the correct range. (See the product label next to the
power receptacle on the back of the printer for voltage requirements.)

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Software, computer, and printer interface problems

Situation

Solution

A page fails to print.

Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this
does not identify the problem, try turning off Resource Saving and I/O Buffering or
try installing more memory (See “PCL or PS font list” on page 159).

A page prints with clipped
margins.

If the page margins are clipped, you might have to print the page at 300-dpi resolution
or install more memory. Also try turning off Resource Saving and I/O Buffering.

A PS error page prints.

Make sure the print job is a PS job.

Check to see whether your program expected you to send a setup or PS header
file to the printer.

Check the printer setup in your software application to make sure that the printer
is selected.

Check cable connections to ensure that they are secure.

Reduce the complexity of the graphic.

Add available memory by turning on Resource Saving.

A text listing of PS commands
prints instead of your PS print job.

The control panel PERSONALITY=AUTO setting might have been confused by a
nonstandard PS code. Check the PERSONALITY setting to see if it is set to PS or PCL. If
it is set to PCL, set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for this print
job only. When the job has printed, return the setting to AUTO.

Attempted to use a disk-resident
font, but the printer substituted a
different font.

If you are using PCL, print the PCL Font Page, and verify that the font is on the disk.
If you are using PS, print the PS Font Page and make sure that the font is on the disk.
If the font is not on the disk, use the HP Resource Manager or the Macintosh-based
HP LaserJet utility to download the font.

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Situation

Solution

Auto setup did not automatically
set up the printer.

Set up the printer manually by selecting Configure.

Select an alternate PPD (See “Selecting an alternate PPD” on page 149).

The PPD might have been renamed. If so, select the renamed PPD (See
“Selecting an alternate PPD” on page 149).

A network queue might be present.

Turn the printer off and then back on.

Make sure the printer cartridge is installed properly.

Blank pages print.

Cannot access Tray 2 or 3, or
optional Tray 4.

Make sure that the paper tray guides are adjusted correctly for the paper size you are
using. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.)

Cannot clear MANUALLY FEED
[TYPE] [SIZE] message.

A previous print job might still be in the printer buffer.

Make sure that optional Tray 1 has the correct paper size loaded. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Computer software problem.

Check that your computer is working correctly by printing from a program you know
works, or by printing a plain text file to see if the problem is with your program or with
your printer driver. (For example, C:\dir>LPTn where n is the number of the
computer port the printer is connected to, for example LPT1.) To print the page, you
might have to send a form feed command from your computer.

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Situation

Solution

Connection cannot be established
or seems to take longer than
usual.

Use a device that is IRDA-compliant; look for an IRDA symbol on the device, or
see the computer user guide for IRDA specifications.

Make sure that the operating system on your computer includes a FIR driver and
that your program uses a compatible driver. (Note that complex pages take longer
to print.)

Position the HP Fast InfraRed Receiver within the range of operation described in
“Printing a job using FIR” on page 72, and make sure that no object is blocking the
connection. (This object could be a hand, paper, books, or even bright light.)

Make sure that the two IR ports are clean (free from dirt and grease).

Make sure that no bright light is shining directly into either IR port. Bright light of
any kind (sunlight, incandescent light, fluorescent light, or light from an infrared
remote control, such as those used for TVs and VCRs) shining directly into one of
the IR ports might cause interference.

Position the portable device closer to the FIR port on the printer.

Control panel settings, such as
RESOLUTION or ORIENTATION, do
not work or are ignored.

Software commands override control panel settings (See “Using control panel menus”
on page 15 for information about how your program works with control panel
settings).

Data from a previous print job is
still in the printer buffer.

Make sure that you are using the correct printer driver.

A complex print job might still be processing.

Make sure the printer is not paused. Make sure the control panel reads
PROCESSING JOB.

Pull out the print cartridge and check for paper. Reseat the print cartridge.

Open Trays 2 and 3. Make sure that the appropriate paper is inserted. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.) Close the
trays.

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Situation

Solution

Data is missing, but there are no
printer messages.

Check your software application to be sure the print file contains no errors.

Check your cable to make sure it is securely connected to both the printer and the
computer.

Your parallel printer cable might be defective. Use a high-quality cable. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/ for an HP
cable part number.)

Check your network connection.

Make sure that you are using the correct printer driver.

A complex print job might still be processing.

Make sure the printer is not paused. Make sure the control panel reads
PROCESSING JOB.

Pull out the print cartridge and check for paper. Reseat the print cartridge.

Open Trays 2 and 3. Make sure that the appropriate paper is loaded. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.) Close the
trays.

Data light is flashing, but nothing
prints.

Disk failure
EIO x DISK
NOT FUNCTIONING

Turn the printer off and make sure that the EIO hard disk is inserted correctly and is
securely fastened. If the control panel message continues to be displayed, the EIO
hard disk needs to be replaced.

Disk is not initialized
DISK x NOT
INITIALIZED

Use the Windows-based HP Resource Manager or the Macintosh-based HP LaserJet
Utility to initialize the disk.

Disk is write-protected
DISK IS
WRITE PROTECTED

Fonts and forms cannot be stored on the disk when the disk is write-protected. Use
the Windows-based HP Resource Manager or the Macintosh-based HP LaserJet
Utility to remove the write protection from the disk.

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Situation

Solution

Driver might not be set up to print
on both sides of the paper.

Make sure that the option to print on both sides of the paper is properly configured in
the driver.

Duplex printing accessory jams.

Make sure that you are using the supported paper weights and sizes. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

FIR port status indicator does not
light up.

Make sure that the printer is in READY mode and that the FIR port you are printing
from is IRDA-compliant and within the range of operation described in “Printing a
job using FIR” on page 72.

Make sure that the HP Fast InfraRed receiver is properly connected to the printer.

Run the printer Self Test. Make sure that FIR POD (IRDA Compliant) is printed
under Installed Personalities and Options.

First page takes much longer to
print than following pages.

Make sure that the printer displays READY.

Set the PowerSave feature for a longer time period (See “Configuration page” on
page 155). If a page takes longer to print due to complex formatting commands,
changing the PowerSave setting might not improve print speed. You might want to
simplify the page.

Garbled pages print, there are
overprints, or only a portion of a
page prints.

Make sure that your program is configured for the correct printer.

Replace the printer interface (I/O) cable with a cable you know works to see if the
cable is defective.

Your parallel printer cable might be defective. Use a high-quality cable. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/ for an HP
cable part number.)

Set the PERSONALITY item in the Configuration menu to AUTO (See
“PERSONALITY=AUTO” on page 186). The printer might have been set to PCL,
and a PS job was sent to the printer, or vice versa.

Data sent to the printer might be corrupt. Try sending another file to see if it prints.

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Situation

Solution

General operation problems.

For general paper operation information, see “Printing tasks” on page 30.

General repeated stapler jam
problems.

Check to see that the job to be stapled is less than five mm (.08 inch) thick.

Stapler might have some trapped staple wires that are obstructing the magazine.
Remove loose staples and paper dust from the inside of the stapler (See “To clear
a staple jam from the optional stapler/stacker” on page 96).

Job has been properly sent, but
the printer will not print.

If the connection is broken before the entire print job has been transmitted to the
printer (printing has not yet started), the printer might not print any of the job. Press
C ANCEL J OB to clear the printer memory. Then, reposition the portable device within
the range of operation described in “Printing a job using FIR” on page 72, and print
the job again.

Job has incorrect fonts.

If you are printing an .EPS file, try downloading the fonts contained in the .EPS file
to the printer before printing. Use the HP LaserJet Utility (See “Software for
Macintosh computers” on page 24).

If the document is not printing with New York, Geneva, or Monaco fonts, go into
the Page Setup dialog box, and select Options to deselect substituted fonts.

Job is not sent to the desired
printer.

Correcting output quality problems

Another printer with the same or similar name might have received the print job. Make
sure that the printer name matches the name selected in the Chooser (See “Selecting
an alternate PPD” on page 149).

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Situation

Solution

Job prints in Courier (the printer
default font) instead of the font
you requested.

The requested typeface is not available in the printer or is not present on the disk.
Use a font download utility to download the desired font.

Fonts downloaded to memory are lost when the printer is turned off. They are also
lost if Resource Saving is not used, and a personality switch is performed to print
a PCL job. Disk fonts are not affected by PCL jobs or by turning the printer off.

Print a PS Font Page to verify that the font is available. If a disk font appears to be
missing, it might be because a software utility was used to delete the font,
because the disk was re-initialized, or because the disk drive is not installed
correctly. Print a configuration page to verify that the disk drive is installed and is
functioning correctly.

Print a Disk Directory to help identify available fonts.

Make sure you have loaded the paper correctly. (See the introduce guide on the
product CD, or go to www.hp.com/cposupport/.)

If you are printing one-sided copies, load paper into optional Tray 1 with the side to
be printed facing up. Load paper in Trays 2, 3, and optional Tray 4 with the side to
be printed facing down.

If you are printing two-sided copies, load paper into optional Tray 1 with the first
side to be printed facing down. Load paper in Trays 2, 3, and optional Tray 4 with
the first side to be printed facing up.

Print a configuration page to ensure that the duplex printing accessory is installed
properly (See “Configuration page” on page 155).

Make sure the duplex printing accessory has been configured in the printer driver.

Make sure that the software is not overriding the printer driver setting.

Job prints on the wrong side of the
paper.

Job was not duplexed.

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Situation

Solution

Job was not stapled.

Jobs sent to the stapler might not be stapled for one or more of the following reasons:
z

One-page jobs will not be stapled.

The stapler is out of staples and AUTO CONTINUE is set to ON.

The wrong size or type of paper was used for the job.

More than 50 pages were sent to the stapler, exceeding its capacity.

The stapler has bent or broken staples in the stapler head.

A staple jam was recently cleared (up to two sequential jobs might not be stapled).

The job was sent to a bin other than the stapler bin because the wrong size or type
of paper was used for the job.

The interface cable to the stapler unit might be defective or not connected
properly.

Job went to a different location
than was expected.

The wrong size or type of paper was used for the job. (See the introduce guide on the
product CD, or go to www.hp.com/cposupport/.)

Last page did not print and the
Data light is on.

Make sure that you are using the correct printer driver.

Complex print job might still be processing.

Printer might be waiting for the end of a file that did not come with the job. Press
to send it.

Make sure the printer is not paused. Make sure the control panel reads
PROCESSING JOB.

Pull out the print cartridge and check for paper. Reseat the print cartridge.

Open Trays 2 and 3. Make sure that the appropriate paper is loaded. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.) Close the
trays.

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Situation

Solution

LOAD TRAY x
[TYPE] [SIZE] paper size
message

Load the requested paper size, or press
to print on a size already loaded. The
printer has a job in the buffer and is waiting to print on the correct paper size.

Network or shared printer
problems.

Check for network or shared printer problems by connecting your computer directly to
the printer and printing from a program you know works. If you suspect network
problems, check with your network administrator or consult the network
documentation that came with your printer network cards.

Optional Tray 4 will not work.

The power cord is not firmly plugged in to both the printer and the power receptacle.
Remove and reconnect the power cord.

Paper is loaded into optional
Tray 1, and the control panel
displays a load or manual feed
message.

Load the correct paper in the tray. (See the introduce guide on the product CD, or go
to www.hp.com/cposupport/.) If the correct paper is already loaded, press
.

Paper is not going to the correct
output location.

Verify that the correct output bin is selected in the printer driver. For more
information about changing printer driver settings, see the online help.

The paper does not meet the specifications for the output bin (See the introduce
guide on the product CD, or go to www.hp.com/cposupport/).

See “To clear jams in Trays 2 and 3” on page 87 or “To clear jams in optional Tray
4” on page 88.

Ensure that paper specifications are within recommended range. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Make sure the paper guides are adjusted properly and are not skewed. (See the
introduce guide on the product CD, or go to www.hp.com/cposupport/.)

Perform preventive maintenance if requested by the printer.

Paper jams and paper-feeding
problems.

Correcting output quality problems

Set the paper type in the control panel (See “Control panel menus” on page 172).

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Situation

Solution

Paper size adjustment and
installation.

See the introduce guide on the product CD, or go to www.hp.com/cposupport/.

Printer does not recognize the
duplex printing accessory.

Print a configuration page to ensure that the duplex printing accessory is installed
properly (See “Configuration page” on page 155).

Turn the printer off. Remove and reinstall the unit. Turn the printer on.

Make sure that the duplex printing accessory has been configured in the printer
driver.

Printer does not recognize the
hard disk.

Turn the printer off and verify that the hard disk is inserted correctly and is securely
fastened.

Printer does not recognize
optional Tray 4.

Make sure you selected optional Tray 4 in the printer driver (See “Helpful printer
software for increased printing flexibility” on page 17).

Turn the printer off and then back on.

Make sure the power cord is plugged into optional Tray 4 (See “Cabling
configurations” on page 148).

If the printer still does not recognize optional Tray 4, contact your dealer or
authorized HP service provider.

Printer does not recognize stapler.

Correcting output quality problems

Check the cable to the stapler. Make sure it is properly connected at both ends (See
“Cabling configurations” on page 148).

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Situation

Solution

Printer draws paper from the
wrong tray.

Be sure your program is selecting the correct paper size or type.

Make sure that the driver for your program is correctly installed, configured, and
capable of requesting the desired paper size and type.

The size of paper requested is not loaded in the tray selected. The printer draws
paper from the next default tray that contains the correct size. Load the correct
paper in the tray and make sure the tray is adjusted correctly. Load the tray with
enough paper to complete the print job.

If you selected Tray 2, 3, or optional Tray 4 and did not turn the printer off when
installing it, the printer does not recognize it and draws paper from the next default
tray source. Turn the printer off, then back on, and the printer will recognize the
tray.

Printer interface problems.

Print a configuration page from the printer control panel to verify that the interface
configurations shown on the printout match those on the host computer (See
“Configuration page” on page 155).

Printer is paused.

Press PAUSE /R ESUME . The printer control panel should display READY and the Ready
light should be lit. Resume printing.

Printer is off or not connected to
an active power source.

Make sure that all power cables are firmly plugged in to both the printer components
and an active power source. Make sure the printer is on.

Printer is ready, but not receiving
data (the Data light does not
blink).

Check for loose I/O cable connections at the printer and computer or network port.

Try your I/O cable on a system that you know works.

Check that the correct interface cable was selected and is securely connected to
both the printer and the computer. If the cable is not correctly configured, see the
start guide for configuration information.

If connected to a network, print a Jetdirect configuration page to check for
interface or network problems (See “Configuration page” on page 155).

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Situation

Solution

Printer is usually slow to respond.

Printer speed is highly dependent on how your software application is set up,
which printer driver you are using, and how much traffic is on the network. See the
start guide for configuration information.

You might need to add more memory (See “Installing memory” on page 200).

Printer port problem.

Check that your computer port is configured and working properly. One way to check
this is to connect another printer to that port on your computer and print from a
program you know works.

Printer prints only part of a page
or document.

The connection has been broken during transmission. If you move the portable device
during transmission, the connection can be broken. IRDA-compliant devices are
designed to recover from temporary connection interruptions. You have up to 40
seconds to re-establish the connection (depending on the portable device being
used).

Printer prints wrong fonts or
formats.

The font is not present in the printer and must be downloaded from your program,
or the proper font DIMM must be installed. Check your program to make sure the
correct printer driver has been installed and configured. To verify that the font you
want is available, print a PS or PCL font list (See “Information menu” on
page 175).

Your software selected a substitute font for one that is not available in the printer.
(See your software program manual for more information about font selection.)

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Situation

Solution

Printing stops in the middle of the
job.

Check the control panel display for an error message.

If you are on a network, make sure the computer is correctly configured and that
there is not a network problem (see your network administrator).

Check the line voltage to make sure that it is steady and within printer
specifications. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.) Turn the printer off and then back on.

Check the time-out setting in your network application. You might need to increase
it.

If you are trying to copy a file to the printer from the DOS prompt, use the copy
command COPY [filename] LPTn /B printer port, such as LPT1 (where n is the
port number).

Note
To output the page, you might have to send a form feed command from the computer.
PS print job will not print.

Check the configuration in the PostScript tab of Windows. Check that Protocol is set
to AppleTalk and that Binary Data is not selected.

Software is selecting the wrong
port.

Check your operating system port settings to be sure the print job is being sent to the
correct port (for example, LPT1).

The control panel and driver are
not set to the same paper size.

Make sure that the custom paper size defined from the control panel and the custom
paper size defined in the driver are the same.

The file you are trying to print
might not have the option to print
on both sides of the paper turned
on.

Make sure that the option to print on both sides of the paper is configured in the
driver.

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Situation

Solution

The FIR status indicator turns off
during transmission.

The connection might have been broken. Press C ANCEL J OB to clear the printer
memory. Then, reposition the portable device within the range of operation described
in “Printing a job using FIR” on page 72, and print the job again.

The Macintosh computer is not
communicating with the printer.

Make sure the printer control panel displays READY.

Make sure the correct printer driver is selected in the left half of the Chooser.
Then make sure that the desired printer name is selected (highlighted) on the right
half of the Chooser. There will be an icon next to the printer name after the driver
has been set up and configured with the PPD.

If the printer resides on a network with multiple zones, make sure the correct zone
is selected in the AppleTalk Zones box in the Chooser.

Make sure the correct printer has been selected in the Chooser by printing a
configuration page (See “Configuration page” on page 155). Make sure the name
of the printer displayed on the configuration page matches the printer in the
Chooser.

Make sure AppleTalk is active. (Select this in the Chooser or in the AppleTalk
control panel, whichever is applicable for your OS version.)

Make sure the computer and printer are on the same network. From Control
Panels in the Apple menu, select the Network (or the AppleTalk) control panel
and then choose the correct network (for example, LocalTalk or EtherTalk).

The printer driver icon does not
appear in the Chooser.

Make sure the Apple LaserWriter 8 Chooser extension resides in the Extensions
folder. If it is not present anywhere on your system, you can obtain the driver from
your Macintosh OS system software CD, from Apple Computer, Inc., or see the
introduce guide on the product CD, or go to www.hp.com/cposupport/.

Type has been specified as labels,
transparencies, or envelopes.

Make sure that the media type can be printed on both sides. (See the introduce
guide on the product CD, or go to www.hp.com/cposupport/.)

Change the media type to the proper media type for printing on both sides.

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Selecting an alternate PPD
This section, which only applies to Macintosh users, explains how to select an alternate PPD.

To select an alternate PPD
1

Open the Chooser from the Apple menu.

Click the LaserWriter 8 icon.

If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer
is located.

Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will
immediately generate the next few steps.)

Click Setup. (This button might read Create for first-time setup.)

Click Select PPD.

Find the desired PPD in the list and click Select. If the desired PPD is not listed, choose one of the
following options:

Note

Select a PPD for a printer with similar features.

Select a PPD from another folder.

Select the generic PPD by clicking Use Generic. The generic PPD allows you to print, but limits your
access to printer features.

In the Setup dialog box, click Select, and then click OK to return to the Chooser.

If you manually select a PPD, an icon might not appear next to the selected printer in the Select a
PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update Info to bring
up the icon.
9

Close the Chooser.

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Renaming the printer
If you are going to rename the printer, do this before selecting the printer in the Chooser. If you rename the
printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it.
Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer.

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Communicating with an optional HP Jetdirect print server
If the printer contains an optional HP Jetdirect internal print server, and you cannot communicate with the
printer over the network, verify the operation of the print server. Check the Jetdirect Configuration Page for the
message I/O CARD READY. (To print a configuration page, press 22 for five seconds while the printer is idle.)
For troubleshooting information, see the HP Jetdirect administrator’s guide.

HP Jetdirect 610N 10/100TX Print Server
If the printer contains an optional HP Jetdirect 10/100TX print server, check to see that the print server was
able to link to the network. (If you have a different HP Jetdirect print server, see the guide that came with it.)
z

Check the link-speed indicators (10 or 100) on the print server. If both are off, the printer server failed to
link to the network.

Check the HP Jetdirect configuration page. The message LOSS OF CARRIER ERROR indicates that the print
server failed to link to the network.

The HP Jetdirect 10/100TX print server might require up to 10 seconds to establish a link to the network. If the
print server failed to link, verify that all cables are correctly connected. If all cables are correctly connected,
but the print server still fails to link, follow the steps below to reconfigure the print server:

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Use the EIO menu to manually set the link speed (10 or 100 Mbps) and communication mode (full or
half-duplex) so that they match the network. (See “EIO submenu” on page 190). For example, if the port
on the network switch is set for 100TX full-duplex operation, you must set the print server for 100TX
full-duplex operation.

Turn the printer off and back on and check the print server operation. If the print server fails to link, try a
different network cable.

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153

Checking the printer configuration
From the printer control panel, you can print pages that give details about the printer and its current
configuration. The following information pages are described here:
z

Menu map

Configuration page

Supplies status page

Usage page

PCL or PS font list

File directory page

Jetdirect

Event log

Paper path test

Use this procedure to print these information pages. Then, see the specific sections below for more
information about each page.

To print an information page

Note

Press

Use

to scroll to Information and press

Use

to scroll to the information page you want and press

.
.

To print a configuration page, press 22 on the numeric keypad. To print a menu map, press 21 on the
numeric keypad.

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Problem solving

Menu map
To see the current settings for the menus and items available in the control panel, print a control panel menu
map. Many of these values can be overridden from the printer driver or program. You might want to store the
menu map near the printer for reference.
The content of the menu map varies, depending on the options currently installed in the printer. For a
complete list of control panel items and possible values, see “Control panel menus” on page 172. To change a
control panel setting, see “Control panel menus” on page 172.

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155

Configuration page
Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify
installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages.
Note

If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print out as well.
The configuration page contains the following information:

Printer Information lists the serial number, HP JetSend IP addresses, page counts, and other information
for the printer.

Event Log lists the number of entries in the log, the maximum number of entries viewable, and the last
three entries. The second page of the event log is the manufacturer’s page. This page contains
information that might assist HP Customer Care representatives in solving possible printer problems.

Installed Personalities and Options lists all printer languages that are installed (such as PCL and PS), and
lists options that are installed in each DIMM slot and EIO slot.

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Problem solving

Memory lists the printer memory information, PCL Driver Work Space (DWS), and I/O buffering and
Resource Saving information.

Security lists the status of the printer control panel lock, control panel password, and disk drive.

Paper Trays and Options lists the size settings for all trays and lists optional paper-handling accessories
that are installed.

Numbers in the sample printout match the numbers in the printer messages. (See the introduce guide
on the product CD, or go to www.hp.com/cposupport/.) The content of the configuration page varies,
depending on the options currently installed in the printer.

Supplies status page
Use the supplies status page to obtain information about the toner cartridge installed in the printer, the amount of toner left
in the toner cartridge, and the number of pages and jobs that have been processed. The page also lets you know when
you should schedule the next preventative maintenance.
The supplies status page contains the following information:

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157

1
2

4
1

Supplies website is the local website for ordering supplies through the Internet.

Cartridge Information indicates the amount of toner available in the print cartridge, estimated pages
remaining for the amount of toner left in the cartridge, total number of pages and jobs processed, print
cartridge manufacture date and serial number, and how to recycle HP print cartridges.

Other Supplies Information indicates the percentage of the maintenance kit has been used and the HP
part numbers.

Printer Information lists total printer page count, preventative maintenance interval, pages until next
maintenance should be performed, and serial number of the printer.

Usage page
Use the usage page to obtain information about the page sizes and number of pages printed.
The usage page contains the following information:

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1
2

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Product Name and Printer Name indicate the series of HP LaserJet printer in use.

Usage Totals indicates types of pages that have been printed, the number of single-sided pages printed,
the number of duplexed pages printed, and the total number of pages printed.

Coverage indicates the amount of toner used on a page.

PCL or PS font list
Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts
are resident on a hard disk or flash DIMM.)
The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following describes the
information that can be found on the PCL font list:
z

Font gives the font names and samples.

Pitch/Point indicates the pitch and point size of the font.

Escape Sequence (a PCL 5e programming command) is used to select the designated font. (See the
legend at the bottom of the font list page.)

Note

For step-by-step instructions about using printer commands to select a font with MS-DOS programs,
see “Common PCL 5e printer commands” on page 212.
z

Font # is the number used to select fonts from the printer control panel (not the software application). Do
not confuse the font # with the font ID, described below. The number indicates the DIMM slot where the
font is stored.

SOFT: Downloaded fonts that stay resident in the printer until other fonts are downloaded to replace
them or until the printer is turned off.

INTERNAL: Fonts that permanently reside in the printer.

Font ID is the number you assign to soft fonts when you download them through software.

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160

File directory page
The file directory page contains the following information:

1
2

Disk Information indicates the disk model number, serial number, capacity, available free space, and
whether you might write to the disk.

File Size column indicates the size of each file under the Directory/File Name column. If a directory is
listed on the line, then Directory appears in this column, and its path is listed in the Directory/File Name
column.

Directory/File Name indicates the name of the file. Files in a subdirectory are listed right after the directory
line. The files are not necessarily listed in alphabetic order.

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Jetdirect page
The Jetdirect page contains the following information:

2
3
1

HP Jetdirect Configuration indicates the printer status, model number, hardware firmware version, port
select, port configuration, auto negotiation, manufacturing identification, and manufactured date.

Network Status indicates the total packets received, unicast packets received, bad packets received,
framing errors received, total packets transmitted, unsendable packets, transmit collisions, and transmit
late collisions.

Protocol Information indicates the status for TCP/IP, IPX/SPX, Novell/NetWare, AppleTalk, and
DLC/LLC.

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162

Event log page
The first page of the event log contains the following information:

5
6

2
3

Current Page Count indicates the number of pages printed from the printer.

Number indicates the order in which the errors occurred. The last error to occur has the highest number.

Error indicates the internal error code for each error.

Page Count indicates the number of pages printed from the printer when the error occurred.

Serial Number indicates the serial number of the printer.

Description or Personality indicates whether the error occurred due to a problem within a printer
personality or due to a printer jam.

The second page of the event log is the manufacturing page. This page contains information that might assist
HP Customer Care representatives in solving possible printer problems.

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163

To print an event log
1

Press

Use

to scroll to Configure Device and press

Use

to scroll to Diagnostics and press

Use

to scroll to Print Event Log and press

.
.

Printing a paper path test
The paper path test can be used to verify that various paper paths are working properly or to troubleshoot
problems with tray configuration.

To print a paper path test
1

Press

Use

to scroll to Configure Device and press

Use

to scroll to Diagnostics and press

Use

to scroll to Set Paper Path Test and press

Use
or
to select the input tray you want to test, the output bin, the duplex printing accessory (if
available), and number of copies, pressing
after you set the value for each. After selecting the last
option, the paper path test automatically starts.

Printing a paper path test

.
.

Appendix A

Specifications

Specifications
Overview
This section presents some of the printer specifications.

Overview

164

Appendix A

Specifications

165

Paper weight equivalence table
Use this table to determine approximate equivalent basis weight in weight specifications other than U.S. bond
weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate
the bond weight (in row two, first column) and scan across the row to the cover weight (in the third column).
The equivalent is 75 g/m 2 (28 lb).
Note

Shaded areas indicate a standard weight for that grade.

U.S. Bond
Weight (lb)

U.S. Text/
Book Weight
(lb)

U.S. Cover
Weight (lb)

U.S. Bristol
Weight (lb)

U.S. Index
Weight (lb)

U.S. Tag
Weight (lb)

Metric Weight
(g/m 2 )

100

105

120

128

Overview

Appendix A

Specifications

166

U.S. Bond
Weight (lb)

U.S. Text/
Book Weight
(lb)

U.S. Cover
Weight (lb)

U.S. Bristol
Weight (lb)

U.S. Index
Weight (lb)

U.S. Tag
Weight (lb)

Metric Weight
(g/m 2 )

135

100

148

107

157

110

100

163

119

108

176

134

110

122

199

146

120

133

216

Overview

Appendix A

Specifications

167

Printing supplies
Item

Part number

Description or use

C8543X

Replacement HP maximum capacity, smart print
cartridge.

Print cartridge
30,000 pages
HP LaserJet Monochrome
Transparencies

Specifically engineered for use with HP LaserJet
monochrome printers.

Letter (8.5 by 11 in), 50 sheets/box

92296T

A4 (210 by 297 mm), 50 sheets/box

92296U

HP LaserJet Soft Gloss Paper
Letter (8.5 by 11 in), 50 sheets/box

C4179A

A4 (210 by 297 mm), 50 sheets/box

C4179B

Specifications: 4.3 mil thickness. Two-sided coating.

For use with HP Color LaserJet and HP LaserJet
monochrome printers. Coated paper, good for business
documents with high impact, such as brochures, sales
material, and documents with graphics and
photographic images.
Specifications: 32 lb. Two-sided satin gloss coating.

HP Premium Choice LaserJet Paper
Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPU1132

A4 (210 by 297 mm), 500 sheets/ream,
4-ream carton

CHP410

Tabloid (11 by 17 in), 250 sheets/ream,
6-ream carton

HPU1732

A3 (420 by 297 mm), 500 sheets/ream,
4-ream carton

CHP420

Overview

For use with HP Color LaserJet and HP LaserJet
monochrome printers. A heavy, super-bright paper for
high-impact documents such as resumes, brochures,
reports, and presentations.
Specifications: 98 bright, 32 lb.

Appendix A

Specifications

Item

168

Part number

HP LaserJet Paper
Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPJ1124

Letter (8.5 by 11 in), 3-hole, 500
sheets/ream, 10-ream carton

HPJ113H

Legal (8.5 by 14 in), 500 sheets/ream,
10-ream carton

HPJ1424

A4 (210 by 297 mm), 500 sheets/ream,
5-ream carton

CHP310

Tabloid (11 by 17 in), 500 sheets/ream,
5-ream carton

HPJ1724

HP Printing Paper
Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPP1122

A4 (210 by 297 mm), 500 sheets/ream,
5-ream carton

CHP210

A3 (420 by 297 mm), 500 sheets/ream,
5-ream carton

CHP220

Overview

Description or use
Enhances performance for all HP LaserJet printers.
Heavier for letterhead, high-value memos, legal
documents, direct mail, and correspondence.
Specifications: 96 bright, 24 lb.

For use with laser and inkjet printers. Created especially
for small offices and home offices. Heavier and brighter
than copier paper.
Specifications: 92 bright, 22 lb.

Appendix A

Specifications

Item

169

Part number

Description or use

Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPM1120

For use with all office equipment (laser and inkjet
printers, copiers, and fax machines). Created for
businesses that want one paper for all their office
needs. Brighter and smoother than other office papers.

Letter (8.5 by 11 in), 500 sheets/ream,
5-ream carton

HPM115R

Letter (8.5 by 11 in), 3-hole, 500
sheets/ream, 10-ream carton

HPM113H

Legal (8.5 by 14 in), 500 sheets/ream,
10-ream carton

HPM1420

Tabloid (11 by 17 in), 500 sheets/ream,
5-ream carton

HPM1720

HP MultiPurpose Paper

HP Office Paper
Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPC8511

Letter (8.5 by 11 in), 3-hole, 500
sheets/ream, 10-ream carton

HPC3HP

Legal (8.5 by 14 in), 500 sheets/ream,
10-ream carton

HPC8514

A4 (210 by 297 mm), 500 sheets/ream,
5-ream carton

CHP110

Tabloid (11 by 17 in), 500 sheets/ream,
5-ream carton

HPC1117

Overview

Specifications: 90 bright, 20 lb.

For use with all office equipment (laser and inkjet
printers, copiers, and fax machines). Good for standard,
high-volume printing. Brighter than standard papers.
Specifications: 87 bright, 20 lb.

Appendix A

Specifications

Item

170

Part number

HP Office Recycled Paper

Description or use
For use with all office equipment (laser and inkjet
printers, copiers, and fax machines). Good for
high-volume printing.

Letter (8.5 by 11 in), 500 sheets/ream,
10-ream carton

HPE1120

Letter (8.5 by 11 in), 3-hole, 500
sheets/ream, 10-ream carton

HPE113H

Satisfies U.S. Executive Order 13101 for
environmentally preferable products.

Legal (8.5 by 14 in), 500 sheets/ream,
10-ream carton

HPE1420

Specifications: 84 bright, 20 lb, 30% post-consumer
content.

Overview

Appendix A

Specifications

171

Envelope margins
The following table gives typical address margins for a Commercial #10 or DL envelope.

Type of address

Top margin

Left margin

Return address

15 mm (0.6 inches)

Delivery address

51 mm (2 inches)

85 mm (3.5 inches)

Note

Overview

For the best print quality, position margins no closer than 15 mm (0.6 inches) from the edges of the
envelope.

Appendix B

Control panel menus

Control panel menus
Overview
The control panel menu layout represents an attempt to show the menus used by all end users while
protecting the menus used by administrators. End users will typically use the first three menus of the list.
Administrators and service technicians will use the other items, which can be protected by a personal
identification number (PIN).
You can perform most routine printing tasks from the computer through the printer driver or software
application. This is the most convenient method to control the printer, and will override the printer control
panel settings. See the help files associated with the software, or for more information about how to gain
access to the printer driver, see “Helpful printer software for increased printing flexibility” on page 17.

Note

Printer driver and software commands override the printer control panel settings.
From the control panel, you can print a menu map that shows the layout and current settings of the control
panel menu items (See “Menu map” on page 154).
Additional menu items can appear in the control panel, depending on the options currently installed in the
printer.
This appendix lists all the items and possible values for the printer. (Default values are listed in the “Item”
column.)

Note

Overview

For more information about an optional HP output device, see the user guide that came with the
device.

172

Appendix B

Control panel menus

This appendix includes:
z

Retrieve job menu shows jobs stored on the device. Jobs are listed by user and job name. See “Job
retention features” on page 59 for information of how to store jobs.

Information menu lists printable menu map and other information pages.

Paper handling menu allows the user to set paper type (and size if not detected) for each printer tray.

Configure device menu allows administrators to set defaults, I/O ports, diagnostics, and resets.

Overview

Printing submenu

Print quality submenu

System setup submenu

I/O submenu

Diagnostics submenu

Resets submenu

Service menu allows service technicians to monitor printer status and to provide appropriate assistance
during a service call.

173

Appendix B

Control panel menus

174

Retrieve job menu
Note

If there are no private, stored, quick copy, or proof-and-hold jobs on the printer hard disk or RAM
memory, the message NO STORED JOB is displayed when the menu is selected.
1

The user is presented a list of user names.

The user selects a user name, and is then shown a list of jobs stored for that user.

The user selects a job name, and can print or delete. If a job requires a PIN to print,
the PRINT command and a PIN must be provided. If a job requires a PIN to delete,
DELETE command and a PIN must be provided.

If the user selects PRINT, the printer prompts the user to specify the number of copies to print (1 to
32,000).

Retrieve job menu

appears next to
appears next to the

Appendix B

Control panel menus

175

Information menu
To print an information page, scroll to the desired page and press

.
Item

Explanation

PRINT MENU MAP

Generates a menu map that shows layout and current settings of the control menu items.
The printer will back up one screen to SET FRONT TO BACK when the page is completed.

PRINT CONFIGURATION

Generates a page detailing the current configuration of the printer.
The printer will return to the online READY state when the page is completed.

PRINT SUPPLIES STATUS

Generates a page that shows the number of pages remaining for each supply in the printer.
The printer will return to the online READY state when the page is completed.

PRINT USAGE PAGE

Generates a page that contains information that could be used for cost accounting. This item is
only available if a hard disk is installed.
The printer will return to the online READY state when the page is completed.

PRINT
FILE DIRECTORY

Generates a directory page containing information for all installed mass storage devices.

PRINT PCL
FONT LIST

Generates a typeface list of all PCL fonts available on the printer.

PRINT PS
FONT LIST

Generates a typeface list of all PS fonts available on the printer.

Information menu

The printer will return to the online READY state when the page is completed.

Appendix B

Control panel menus

176

Paper handling menu
When paper handling settings are correctly configured through the control panel, you can print by choosing
the type and size of paper from the printer driver or software application. For more information, see “Printing
by type and size of paper” on page 57.
Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from
the printer driver (if the appropriate driver is installed). Printer driver and software application settings
override control panel settings. For more information, see “Using features in the printer driver” on page 51.

Item

Values

Explanation

TRAY 1 MODE=FIRST

FIRST
CASSETTE

FIRST: Allows the user to specify if media in the tray should be used.
CASSETTE: If set to CASSETTE, the tray must be configured with a size
and type, and functions like all other trays.

TRAY SIZE=LETTER

Allows the user to set the paper size for Tray 2, 3, and optional Tray
4 (if installed) when the custom switch is in the CUSTOM position. Size
is detected if the switch is in the STANDARD position. Substitute the
tray number for .

TRAY TYPE=PLAIN

Allows the user to specify the type of media in each tray. Substitute
the tray number for .

Paper handling menu

Appendix B

Control panel menus

177

Item

Values

Explanation

FUSER MODES

AUTO
NORMAL
LOW
HIGH1
HIGH2
SPECIAL

Configure the fuser mode associated with each paper type.
The fuser mode can only be changed from this menu option in the
control panel.
AUTO: Utilizes the optimum mode for that media type.
NORMAL: Normal temperature, prints at 50 pages per minute (ppm).
LOW: Low temperature, prints at 50 ppm.
HIGH1: Raises the temperature, prints at 50 ppm.
HIGH2: Raises the temperature, prints at 32 ppm.
SPECIAL: Mode to print at normal speeds with a 40-second delay
added to the beginning of the next job. After each 400 pages are
printed, the first page of that job is printed at a slower speed in order
to clean the fuser. No defects should be noticeable on the printed
page. This is not a preferred setting.
The default value for each paper type is AUTO.
For a complete list of supported paper types, see the introduce
guide on the product CD, or go to www.hp.com/cposupport/.

CAUTION
If you change the fuser mode to HIGH1 or HIGH2, be sure to change it
back to the default when you are done printing. Setting a paper type
to HIGH1 or HIGH2 might shorten the life of some consumables, such
as the fuser, and might cause other failures or jams.

Paper handling menu

Appendix B

Control panel menus

178

Configure device menu
This menu contains all administrative functions.

Printing submenu
Some items in this menu are available from a software application, or from the printer driver (if the appropriate
driver is installed). Printer driver and program settings override control panel settings. For more information,
see “Using features in the printer driver” on page 51.

Item

Values

Explanation

COPIES=1

1 to 32,000

Set the default number of copies by selecting any number from 1 to
32,000. Use the numeric keypad to select the number of copies.
Note
It is best to set the number of copies from the printer driver or software
application. (Driver and software settings override control panel
settings.)

DEFAULT PAPER SIZE=
LETTER

Configure device menu

ANY
LETTER
LEGAL
A4
EXECUTIVE
11X17
A3
JISB4
JISB5
CUSTOM
A5

Set the default image size for paper and envelopes. (The item name will
change from paper to envelope as you scroll through the available
sizes.)

Appendix B

Control panel menus

179

Item

Values

Explanation

DEFAULT CUSTOM PAPER
SIZE

UNIT OF MEASURE
X DIMENSION
Y DIMENSION

Allows the user to set a custom paper size for any of the installed trays.
Substitute the tray number for . This menu only appears when the
selected tray custom switch is in the custom size position. The user
selects the X and Y dimensions of the custom paper size using the
ruler labels in the trays.

PAPER DESTINATION=
STANDARD OUTPUT BIN

STANDARD OUTPUT
FACE UP
OPTIONAL BIN

Allows the user to configure the output paper bin destination. Only
installed optional bins will appear on the menu.

PAPER DESTINATION=
FACE DOWN BIN

FACE UP BIN
FACE DOWN BIN
BOOKLET BIN

Indicates where the copies are delivered to the output device.

DUPLEX=OFF

OFF
ON

This item appears only when an optional duplex printing accessory is
installed. Set the value to ON to print on both sides (duplex) or OFF to
print on one side (simplex) of a sheet of paper.

You can choose the booklet bin only if the multifunction finisher is attached.

For more information, see the introduce guide on the product CD, or go
to www.hp.com/cposupport/.
BINDING=LONG EDGE

LONG EDGE
SHORT EDGE

Allows the user to change the binding edge for duplex printing. The
menu item is displayed when a duplex printing accessory is installed in
the printer and DUPLEX=ON.

OVERRIDE A4/LETTER=
NO

YES
NO

This command is used to print on letter-size paper when an A4 job is
sent, but no A4-size paper is loaded in the printer (or to print on
A4-size paper when a letter job is sent, but no letter paper is loaded in
the printer).

Configure device menu

Appendix B

Control panel menus

180

Item

Values

Explanation

MANUAL FEED=OFF

OFF
ON

Feed the paper manually from optional Tray 1, rather than automatically
from a tray. When MANUAL FEED=ON and optional Tray 1 is empty, the
printer goes offline when it receives a print job. It then displays
MANUALLY FEED [PAPER SIZE].
For more information, see “Manually feeding paper from optional Tray
1” on page 56.

EDGE TO EDGE
OVERRIDE=OFF

OFF
ON

Turns the edge-to-edge mode on or off for all print jobs. This mode can
be overridden inside a print job by an edge-to-edge PJL variable.

COURIER FONT=REGULAR

REGULAR
DARK

Select the version of Courier font to use:
REGULAR: The internal Courier font available on the HP LaserJet 4
Series printers.
DARK: The internal Courier font available on the HP LaserJet III Series
printers.
Both fonts are not available at the same time.

WIDE A4=NO

YES
NO

The Wide A4 setting changes the number of characters that can be
printed on a single line of A4 paper.
YES: Up to 80 10-pitch characters can be printed on one line.
NO: Up to 78 10-pitch characters can be printed on one line.

PRINT PS ERRORS=OFF

Configure device menu

ON
OFF

Select ON to print the PS error page when PS errors occur.

Appendix B

Control panel menus

181

Item

Values

Explanation

FORM LENGTH

Sets vertical spacing from 5 to 128 lines for default paper size. Enter
the value using the numeric keypad.

ORIENTATION

PORTRAIT

Allows the user to select default page orientation.
Note
It is best to set the page orientation from the printer driver or software
application. (Driver and software settings override control panel
settings.)

FONT SOURCE

INTERNAL

INTERNAL: Internal fonts.
SOFT: Permanent soft fonts.
SLOT 1, 2, or 3: Fonts stored in one of the three DIMM slots.

FONT NUMBER

0-999

The printer assigns a number to each font and lists them on the PCL
Font List (See “PCL or PS font list” on page 159). The font number
appears in the Font # column of the printout.

FONT PITCH=10.00

0.44 to 99.99

Using the numeric keypad or
and
, enter a value. This item might
not appear, depending on the font selected.

FONT POINT SIZE=12.00

4.00 to 999.75

Using the numeric keypad or
and
, enter a value. This item might
not appear, depending on the font selected.

SYMBOL SET=PC-8

PC-8

Select any one of several available symbol sets from the printer control
panel. A symbol set is a unique grouping of all the characters in a font.
PC-8 or PC-850 is recommended for line draw characters.

Configure device menu

Appendix B

Control panel menus

182

Item

Values

Explanation

APPEND CR TO LF=NO

YES
NO

Select YES to append a carriage return to each line feed encountered in
backward-compatible PCL jobs (pure text, no job control). Some
environments, such as UNIX, indicate a new line using only the line
feed control code. This option allows the user to append the required
carriage return to each line feed.

Configure device menu

Appendix B

Control panel menus

183

Item

Values

Explanation

STAPLES=NONE

Values vary
depending on the
output device
attached

If stapling is requested, indicates where the staple is placed and how
many staples are placed.
If a stacker is attached to the printer, stapling is not an option.
If a stapler/stacker is attached, you can choose the following values:
NONE
ONE (upper-left corner)
ANGLED (upper-left corner)
TWO
THREE
SIX
CUSTOM (only if the stapler/stacker has a definition for "custom")
Note

Because of paper size, paper orientation, and
paper feed direction, you should experiment with
staple options to find the results you want.

If a multifunction finisher is attached, you can choose the following
values:
NONE
ONE
TWO
SADDLE STITCH

Configure device menu

Appendix B

Control panel menus

184

Print quality submenu
Some items in this menu are accessible from a software application, or from the printer driver (if the
appropriate driver is installed). Printer driver and software application settings override control panel settings.
For more information, see “Using features in the printer driver” on page 51.

Item

Values

Shift the margin alignment to center the image on the page from top to bottom,
and left to right. You can also align the image on the front, with the image
printed on the back.

SET
REGISTRATION

RESOLUTION=
FASTRES 1200

Explanation

300
600
FASTRES 1200

Select the resolution from the values listed below:
300: Produces draft print quality at maximum printer speed (50 ppm). 300 dpi
(dots per inch) is recommended for some bitmapped fonts and graphics, and for
compatibility with the HP LaserJet III family of printers.
600: Produces high print quality at maximum printer speed (50 ppm).
FASTRES 1200: Produces optimum print quality (comparable to 1,200 dpi) at
maximum printer speed (50 ppm).
Note
It is best to change the resolution from the printer driver or software application.
(Driver and software settings override control panel settings.)

RET=MEDIUM

OFF
LIGHT
MEDIUM
DARK

Use printer Resolution Enhancement technology (REt) setting to produce print
with smooth angles, curves, and edges.
All print resolutions, including FastRes 1,200, benefit from REt.
Note
It is best to change the REt setting from the printer driver or software
application. (Driver and software settings override control panel settings.)

Configure device menu

Appendix B

Control panel menus

185

Item

Values

Explanation

ECONOMODE=OFF

OFF
ON

Turn EconoMode on (to save toner) or off (for high quality).
EconoMode is designed to give print output at a very low cost. EconoMode will
work only with genuine HP print cartridges.
Note
It is best to turn EconoMode on or off from the control panel (Control panel
settings override driver and software settings).

TONER DENSITY=3

1 to 5

Lighten or darken the print on the page by changing the toner density setting.
The settings range from 1 (light) to 5 (dark), but the default setting of 3 usually
produces the best results.
Note
It is best to change the toner density from the printer driver or software
application. (Driver and software settings override control panel settings.)

SMALL PAPER
MODE

No value to select.

When printing narrow media the part of the fuser rollers that do not make
contact with the media swell up and can cause wrinkles.

CREATE CLEANING
PAGE

No value to select.

Press
path).

to print a cleaning page (for cleaning excess toner from the paper

In order for the cleaning page to work properly, print the page on copier grade
paper (not bond or rough paper). Follow the instructions on the cleaning page.
The progress bar shows how long before the process is complete.
PROCESS
CLEANING PAGE

No value to select.

This item appears only after a cleaning page has been generated (as described
above).
Press
to process the cleaning page. The progress bar shows how long until
the process is complete.

Configure device menu

Appendix B

Control panel menus

186

System setup submenu
Items in this menu affect the printer function. Configure the printer according to your printing needs.

Item

Values

Explanation

JOB STORAGE LIMIT=32

1 to 100

Specifies the number of jobs that can be stored on the printer hard disk
accessory.

JOB HELD TIMEOUT=
OFF

OFF
1 HOUR
4 HOURS
1 DAY
1 WEEK

Sets the amount of time that quick copy, proof and hold, private, and
stored jobs are kept before being automatically deleted from the queue.

POWERSAVE TIME=1 HOUR

1 MINUTE
15 MINUTES
30 MINUTES
1 HOUR
2 HOURS
4 HOURS

Set how long the printer remains idle before it enters PowerSave mode:
z

Minimizes the amount of power consumed by the printer when it is idle.

Reduces wear on the printer electronic components (Turns off the
display backlight).

When you send a print job, press a control panel key, open a paper
tray, or open the top cover, the printer automatically exits PowerSave
mode.

Note
PowerSave turns off the backlight on the display, but the display is still
readable.
PERSONALITY=AUTO

Configure device menu

AUTO
PCL
POSTSCRIPT

Select the default printer language (personality). Possible values are
determined by which valid languages are installed in the printer.
Normally you should not change the printer language (the default is AUTO).
If you change it to a specific printer language, the printer does not
automatically switch from one language to another unless specific
software commands are sent to the printer.

Appendix B

Control panel menus

187

Item

Values

Explanation

CLEARABLE WARNINGS=
JOB

ON
JOB

Set the amount of time that a clearable warning is displayed on the printer
control panel.
ON: Warning messages display on the control panel until

is pressed.

JOB: Warning messages display on the control panel until the end of the
job from which they were generated.
AUTO CONTINUE=ON

ON
OFF

Determine how the printer reacts to errors.
ON: If an error prevents printing, the message is displayed, and the printer
goes offline for 10 seconds before returning online.
OFF: If an error prevents printing, the message remains on the display,
and the printer does not print until
is pressed.
Note
To stop printing when out of staples (when a stapler accessory is
installed), set AUTO CONTINUE=OFF in the control panel System setup
menu.

CARTRIDGE LOW=
CONTINUE

CONTINUE
STOP

Determine how the printer functions when toner is low. The CARTRIDGE
LOW message first appears when the print cartridge is almost out of toner.
(About 2,400 pages can still be printed at five percent coverage.)
CONTINUE: The printer continues to print while the CARTRIDGE LOW
message is displayed.
STOP: The printer goes offline and wait for further action.
For more information, see “Managing the print cartridge” on page 76.

Configure device menu

Appendix B

Control panel menus

188

Item

Values

Explanation

JAM RECOVERY=
AUTO

AUTO
ON
OFF

Determine how the printer functions when a jam occurs.
AUTO: The printer automatically selects the best mode for printer jam
recovery (usually ON). This is the default setting.
ON: The printer automatically reprints pages after a paper jam is cleared.
OFF: The printer does not reprint pages following a paper jam. Printing
performance might be increased with this setting.

RAM DISK=AUTO

AUTO
OFF

This item determines how the RAM disk is configured. This item appears
only if there is no optional hard disk installed, and the printer has at least
8 megabytes (MB) of memory.
OFF: The RAM disk is disabled.

Note
If the setting is changed from OFF to AUTO, the printer automatically
reinitializes when it becomes idle.
LANGUAGE=ENGLISH

Includes all languages in the list.
When scrolling through the language values, LANGUAGE= should be
updated so it is presented in the highlighted language.

Configure device menu

Appendix B

Control panel menus

189

I/O submenu
Items in the I/O (input/output) menu affect the communication between the printer and the computer.

I/O timeout submenu

Item

Values

Explanation

I/O TIMEOUT=15

5 to 300

Select the I/O timeout period in seconds. (I/O timeout refers to the time,
measured in seconds, that the printer waits before ending a print job.)
This setting allows you to adjust timeout for best performance. If data from
other ports appear in the middle of your print job, increase the timeout value.

Parallel input submenu

Item

Values

Explanation

HIGH SPEED

YES
NO

The printer accepts faster parallel communications used for connections with
newer computers.

ADVANCED
FUNCTIONS=ON

ON
OFF

Turn the bidirectional parallel communication on or off. The default is set for a
bidirectional parallel port (IEEE-1284).
This setting allows the printer to send status readback messages to the
computer. (Turning the parallel advanced functions on might slow language
switching.)

Configure device menu

Appendix B

Control panel menus

EIO submenu
The EIO (enhanced input/output) submenu appears only when an EIO device is installed in an EIO slot on the
printer (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory
product installed. If the printer contains an HP Jetdirect print server EIO card, you can configure basic
networking parameters using the EIO menu. These and other parameters can also be configured through HP
Web JetAdmin or other network configuration tools (such as Telnet or browsing the embedded Web server).

Configure device menu

190

Appendix B

Control panel menus

191

Item

Options

Values

Explanation

TCP/IP

ENABLE

ON
OFF

Selects whether the TCP/IP protocol is enabled (ON) or
disabled (OFF).

CONFIG METHOD

BOOTP
DHCP
MANUAL

Selects whether the TCP/IP configuration parameters are set
automatically from a network server either using BootP
(Bootstrap Protocol), DHCP (Dynamic Host Configuration
Protocol), or manually from the EIO submenu.
Provides access to parameters that can manually configured
from the printer control panel. For manual configuration,
CONFIG METHOD must be set to MANUAL.

MANUAL
SETTINGS

Configure device menu

IP ADDRESS
n.n.n.n

The unique IP address of the printer, where n is a value from 0
to 255.

SUBNET MASK
m.m.m.m

The subnet mask for the printer, where m is a value from 0 to
255. The mask is applied to IP addresses to uniquely identify
subnetworks and nodes.

SYSLOG SERVER
n.n.n.n

The IP address of the syslog server used to receive and log
syslog messages.

DEFAULT
GATEWAY
n.n.n.n

The IP address of the gateway or router used for
communications with other networks.

IDLE TIMEOUT
xx

The timeout value (in seconds) after an idle TCP print data
connection is automatically closed. The default value is 270
seconds. 0 disables the timeout.

Appendix B

Control panel menus

192

Item

Options

Values

Explanation

IPX/SPX

ENABLE

ON
OFF

Selects whether the IPX/SPX protocol stack is enabled (ON) or
disabled (OFF).

FRAME TYPE

AUTO
EN_8023
EN_II
EN_8022
EN_SNAP
TR_8022
TR_SNAP

Selects the frame type setting for your network

SOURCE
ROUTING

AUTO
OFF
ALL ROUTES
SINGLE ROUTE

AUTO (default) automatically sets and limits the frame type to
the first one detected.
For an Ethernet network only, frame type selections include
EN_8023, EN_II, EN_8022, and EN_SNAP.
For a Token Ring network only, frame type selections include
TR_8022 and TR_SNAP.
For a Token Ring network only, specify the NetWare Token
Ring Source Routing parameter.
AUTO (default): The type of source routing required on the
network is automatically sensed.
OFF: All packets are sent without source routing, and only
packets from the same ring are received.
ALL ROUTES and SINGLE ROUTES: All packets are sent with
source routing (broadcasts and when the route is unknown).

APPLETALK

ENABLE

ON
OFF

For an Ethernet network only, selects whether the AppleTalk
protocol is enabled (ON) or disabled (OFF).

DLC/LLC

ENABLE

ON
OFF

Selects whether the DLC/LLC protocol stack is enabled (ON) or
disabled (OFF).

Configure device menu

Appendix B

Control panel menus

Item
LINK SPEED

Configure device menu

Options

193

Values

Explanation

AUTO
10T HALF
10T FULL
100TX HALF
100TX FULL

For an Ethernet network only, sets the network link speed and
communication mode of the HP Jetdirect 10/100TX print
server. The default setting is AUTO, where the printer
automatically configures itself to match the network link speed
(10 or 100 Mbps) and communication mode (half or full
duplex).

Appendix B

Control panel menus

194

Diagnostics submenu
Administrators can use this submenu to isolate parts, and to troubleshoot jam and print quality issues.

Item

Values

Explanation

PRINT EVENT LOG

Generates a localized LIFO (last in, first out) list of the 50 most recent entries in
the error log. The printed event log shows error number, page count, error code,
and description or personality.

SHOW EVENT LOG

Allows the user to scroll through the contents of the event log from the control
panel, and shows the 50 most recent events. Use
and
to scroll through the
event log contents.

SET PAPER PATH
TEST

Generates a test page that is useful for testing the paper handling features of
the printer.

SERVICE TEST

Engine tests access portions of the printer internal diagnostics that occur when
the printer is turned on. These diagnostics are available as tools to help isolate
problems that are not reported by the firmware.

Resets submenu
Note

Use this menu with caution. You can lose buffered page data or printer configuration settings when you
select these items. Reset the printer only under the following circumstances:
z

You want to restore the printer default settings.

Communication between the printer and computer has been interrupted.

You are having problems with a port.

Configure device menu

Appendix B

Control panel menus

The items in the Resets submenu will clear all memory in the printer, while C ANCEL J OB clears only the current
job.

Item

Explanation

RESTORE FACTORY
SETTINGS

This item performs a simple reset and restores most of the factory (default) settings. This item
also clears the input buffer for the active I/O.
Resetting memory during a print job can result in data loss.
This item does not affect network settings stored on the HP Jetdirect print server (if installed).

CLEAR MAINTENANCE
MESSAGE

This item appears only after the PERFORM PRINTER MAINTENANCE message displays.
OFF: The PERFORM PRINTER MAINTENANCE message will be cleared. If you do not replace the
printer maintenance kit, the PERFORM PRINTER MAINTENANCE message will be displayed again
after approximately 17,500 pages.
The message should not be turned off unless the necessary printer maintenance has been
performed. If the required maintenance is not performed, printer performance will degrade.
For more information, see “Printer maintenance” on page 75.

POWERSAVE

Configure device menu

This item allows the user to turn POWERSAVE ON and OFF. If POWERSAVE is OFF, the printer will
never enter PowerSave mode and no asterisk will appear next to any item when the user
enters the POWERSAVE TIME menu item. Default value for POWERSAVE is ON.

195

Appendix B

Control panel menus

Service menu
The Service menu is locked and requires a PIN to enter. A service professional may use this, but a user
should have no need for access.

Item

Explanation

CLEAR EVENT LOG

This item allows the service representative to clear the printer internal error log.

TOTAL PAGE COUNT

The page count stored in NVRAM and displayed on the configuration page printout represents
the number of pages, which the formatter has formatted (engine test prints are not included in
this number). If it becomes necessary to repair a printer by installing a new controller PCA, the
service representative must be able to set the page count so that it represents the age of the
print engine rather the age of the controller PCA.

MAINTENANCE COUNT

This item allows a service representative to reset the page count if the value is lost for some
reason. This will be set initially at the factory to 0. Users can enter any number up to value set
for maintenance interval. This value will be reset to 0 if the user sets the menu item NEW
MAINTENANCE KIT to YES in the Resets menu.

MAINTENANCE INTERVAL

This item allows a service representative to set the page count threshold when the next
service is due for the printer. Initially, this will be set at the factory to a value applicable to
each type of engine. Users can enter any number up to 350,000.

SERIAL NUMBER

This item allows the manufacturing facility to set the serial number of the formatter initially
installed in the printer. Also, this number is updated accordingly if a service representative
replaced a printer formatter board.

COLD RESET PAPER

The default paper size is stored in NVRAM, and when the printer is cold reset, the default
paper size is set to the factory setting.

Service menu

196

Appendix C

Printer memory and expansion

Printer memory and expansion
Overview
This appendix includes:
z

Determining memory requirements

Installing memory

Checking memory installation

Saving resources (permanent resources)

Installing EIO cards/mass storage

The printer has three DIMM slots for upgrading:

Note

Overview

more printer memory. DIMMs are available in 16, 32, 64, and 128 MB, for a maximum of 384 MB.

flash DIMMs, available in 2, 4, 6, 8, and 16 MB. Unlike standard printer memory, flash DIMMs can be used
to permanently store downloaded items in the printer, even when the printer is off.

DIMM-based accessory fonts, macros, and patterns.

other DIMM-based printer languages and printer options.

Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with
this printer.

197

Appendix C

Printer memory and expansion

You might want to add more memory to the printer if you often print complex graphics or PS documents, print
with the optional duplex printing accessory, use many downloaded fonts, or print large paper sizes (such as
A3, B4, or 11 by 17).
The printer has three EIO slots for expanding printer capabilities:
z

One or more network cards.

A mass storage device, such as a hard disk.

For ordering information, see the HP Customer Care section in the introduce guide on the product CD, or go to
www.hp.com/cposupport/.

Overview

198

Appendix C

Printer memory and expansion

Determining memory requirements
The amount of memory you need depends on the types of documents you print. Your print engine can print
most text and graphics at 1,200 dpi FastRes without additional memory.
Add memory to your printer if you:
z

commonly print complex graphics.

use many temporarily downloaded fonts.

print complex documents.

print two-sided documents.

use advanced functions.

print PostScript documents.

Determining memory requirements

199

Appendix C

Printer memory and expansion

200

Installing memory
Use this procedure to install additional memory. Before you begin, print a configuration page by pressing 22
on the numeric keypad to find out how much memory is installed in the printer before adding more memory.
The table lists the maximum amount of memory allowed for each DIMM slot.
Note

To obtain 384 MB of memory, you need to remove the 64 MB that came with the printer and replace it
with 128 MB.

Slot label on the
Configuration page

Slot label on the
Formatter board

Description

Slot 1

Flash firmware

Slot 2

64 MB

Slot 3

128 MB

Slot 4

128 MB

Total

Installing memory

384 MB

Appendix C

Printer memory and expansion

CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap or frequently touch the surface of the
DIMM antistatic package, then touch bare metal on the printer.

201

To install memory
1

If you have not already done so, print a configuration page to
find out how much memory is installed in the printer before
adding more memory. (Press 22 on the numeric keypad when the
printer is idle.)

Turn the printer off. Disconnect the power cord and any cables.

Loosen the two captive thumb screws on the back of the printer.

Installing memory

Appendix C

Printer memory and expansion

Grasp the screws and pull the formatter board out of the printer.
Place it on a flat, non-conductive surface.

Remove the DIMM from the antistatic package. Hold the DIMM
with fingers against the side edges and thumbs against the back
edge. Align the notches on the DIMM with the DIMM slot. (Check
that the locks on each side of the DIMM slot are open, or
outward.)
See “Installing memory” on page 200 for the maximum amount
of memory for each DIMM slot.

202

Press the DIMM straight into the slot (press firmly). Make sure
the locks on each side of the DIMM snap inward into place. (To
remove a DIMM, the locks must be released.)

Installing memory

Appendix C

Printer memory and expansion

Slide the formatter board back into the printer and tighten the
two screws.

203

Plug in the power cord and connect all cables. Turn the printer
on.

Installing memory

Appendix C

Printer memory and expansion

Checking memory installation
Follow this procedure to verify that DIMMs are installed correctly:

Note

Check that the printer control panel displays READY when the printer is turned on. If an error message
appears, a DIMM might have been incorrectly installed.

Press 22 on the numeric keypad. The configuration page prints.

Check the memory section on the configuration page and compare it to the configuration page printed
before the DIMM installation. If the amount of memory has not increased, one of the following situations
might have occurred:

The DIMM might not be installed correctly. Repeat the installation procedure.

The DIMM might be defective. Try a new DIMM, or try installing the DIMM in a different slot.
If you installed a printer language (personality), check the Installed Personalities and Options section
on the configuration page. This area should list the new printer language.

Checking memory installation

204

Appendix C

Printer memory and expansion

Saving resources (permanent resources)
Utilities or jobs that you downloaded to the printer sometimes include resources (for example, fonts, macros,
or patterns). Resources that are internally marked as permanent remain in the printer memory until you turn
the printer off.
If you do not have an optional hard disk or flash DIMM for storing downloaded resources, you might want to
change the amount of memory allocated to each language when downloading an unusually large number of
fonts, or if the printer is in a shared environment.
The minimum amount of memory that can be allocated to resource saving is 400 KB each for PCL and PS.

Saving resources (permanent resources)

205

Appendix C

Printer memory and expansion

206

Installing EIO cards/mass storage
Hewlett-Packard constantly introduces new software tools for use with your printer and accessories. These
tools are available from the Internet free of charge. (See the introduce guide on the product CD, or go to
www.hp.com/cposupport/.)

Follow this procedure to install an EIO card or mass storage device:
1

Turn off the printer and remove the power cord before installing the EIO cards or mass storage device.

Use the graphic for the location of the EIO cards or optional mass storage device, such as a hard disk.

EIO 3
EIO 2
EIO 1

Use HP Resource Manager to manage fonts on a mass storage device, or LaserJet Utility on a Macintosh.

After you have installed a new device, press 22 on the numeric keypad to print a configuration page.

Installing EIO cards/mass storage

Appendix D

Printer commands

Printer commands
Overview
Most software applications do not require you to enter printer commands. See your computer and software
documentation to find the method for entering printer commands, if needed.
This appendix includes:

Note

Overview

Understanding PCL 5e printer command syntax

Selecting PCL 5e fonts

Common PCL 5e printer commands

The table at the end of this appendix contains commonly used PCL 5e commands (See “Common PCL
5e printer commands” on page 212). To order a PCL 5/PJL Technical Reference Documentation
Package, see www.hp.com/support/lj9000.

207

Appendix D

Printer commands

PCL 5e
PCL 5e printer commands tell the printer which tasks to perform or which fonts to use. This appendix provides
a quick reference for users familiar with PCL 5e command structure.
Note

Unless PCL 5e backward compatibility is required, HP recommends that PCL 6 printer drivers be used
to take full advantage of all printer features. The PCL 5e printer driver in this printer is not backward
compatible with older printers that use PCL 5e printer drivers.

HP-GL/2
The printer has the ability to print vector graphics using the HP-GL/2 graphics language. Printing in the
HP-GL/2 language requires that the printer leave PCL 5e language and enter HP-GL/2 mode, which can be
done by sending the printer PCL 5e code. Some software applications change languages through their drivers.

PJL
HP’s Printer Job Language (PJL) provides control above PCL 5e and other printer languages. The four major
functions provided by PJL are: printer language changing, job separation, printer configuration, and status
readback from the printer. PJL commands may be used to change printer default settings.

Overview

208

Appendix D

Printer commands

209

Understanding PCL 5e printer command syntax
Before using printer commands, compare these characters:
Lowercase l:

Uppercase O:

Number one:

Number 0:

Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O)
and the number zero (0). These characters may not appear on your screen as shown here. You must use the
exact character and case specified for PCL 5e printer commands.

Escape character
(begins escape sequence)

Parameterized
character

Value field (contains both
alpha and numeric characters)

Group
character

Termination character
(uppercase)

Combining escape sequences
Escape sequences may be combined into one escape sequence string. There are three important rules to
follow when combining code:
1

The first two characters after the escape character (the parameterized and group characters) must be the
same in all of the commands to be combined.

Understanding PCL 5e printer command syntax

Appendix D

Printer commands

When combining escape sequences, change the uppercase (termination) character in each individual
escape sequence to lower case.

The final character of the combined escape sequence must be uppercase.

The following is an example of an escape sequence string that would be sent to the printer to select legal
paper, landscape orientation, and eight lines per inch:
Ec&l3AEc&l1OEc&l8D
The following escape sequence sends the same printer commands by combining them into a shorter
sequence:
Ec&l3a1o8D

Understanding PCL 5e printer command syntax

210

Appendix D

Printer commands

Selecting PCL 5e fonts
Print a PCL font list to view the command for each internal font (See “PCL or PS font list” on page 159).
A sample section is shown below. Notice the two variable boxes for symbol set and point size.

These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that
contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set
codes are listed in the table in “Font selection” on page 215.
Note

Fonts are either "fixed" or "proportional" in spacing. The printer contains both fixed fonts (Courier,
Letter Gothic, and Lineprinter) and proportional fonts (CG Times, Arial, Times New Roman, and
others).
Fixed-spaced fonts are generally used in applications such as spreadsheets and databases, where it is
important for columns to line up vertically. Proportional-spaced fonts are generally used in text and
word processing applications.

Selecting PCL 5e fonts

211

Appendix D

Printer commands

212

Common PCL 5e printer commands
Function

Command

Options (#)

Reset

n/a

Number of copies

Ec&l#X

1 to 32,000

2-sided/1-sided printing

Ec&l#S

0 = Simplex (1-sided) printing
1 = Duplex (2-sided) with long-edge binding
2 = Duplex (2-sided) with short-edge binding

Job control commands

Common PCL 5e printer commands

Appendix D

Printer commands

Function

213

Command

Options (#)

Paper source

Ecl#H

0 = prints or ejects current page
1 = Tray 2
2 = manual feed, paper
3 = manual feed, envelope
4 = Optional Tray 1
5 = Tray 3
7 = auto select
20 = Optional Tray 4
22-69 = external trays

Paper size

Ecl#A

1 = Executive
2 = Letter
3 = Legal
6 = 11 by 17
17 = 16K
18 = JIS EXEC
19 = 8K
25 = A5
26 = A4
27 = A3
44 = B6-JIS
45 = B5-JIS
46 = B4-JIS
72 = Postcard (double)
80 = Monarch
81 = Commercial 10
90 = DL
91 = International C5
100 = B5
101 = Custom

Page control commands

Common PCL 5e printer commands

Appendix D

Printer commands

214

Function

Command

Options (#)

Paper type

Ec&n#

5WdBond = Bond
6WdPlain = Plain
6WdColor = Color
7WdLabels = Labels
9WdRecycled = Recycled
11WdLetterhead = Letterhead
10WdCardstock = Cardstock
11WdPrepunched = Prepunched
11WdPreprinted = Preprinted
13WdTransparency = Transparency
#WdCustompapertype = Custom a

Orientation

Ec&l#O

0
1
2
3

Top margin

Ec&l#E

# = number of lines

Text length (bottom margin)

Ec&l#F

# = number of lines from top margin

Left margin

Ec&a#L

# = column number

Right margin

Ec&a#M

# = column number from left margin

Horizontal motion index

Ec&k#H

1/120-inch increments (compresses print horizontally)

Vertical motion index

Ec&l#C

1/48-inch increments (compresses print vertically)

Line spacing

Ec&l#D

# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)

Perforation skip

Ec&l#L

0 = disable
1 = enable

Ec&s#C

0 = Enable
1 = Disable

=
=
=
=

Portrait
Landscape
Reverse Portrait
Reverse Landscape

Programming hints
End of line wrap

Common PCL 5e printer commands

Appendix D

Printer commands

215

Function

Command

Options (#)

Display functions On

EcY

n/a

Display functions Off

EcZ

n/a

Enter PCL mode

Ec%#A

0 = Use previous PCL cursor position
1 = Use current HP-GL/2 pen position

Enter HP-GL/2 mode

Ec%#B

0 = Use previous HP-GL/2 pen position
1 = Use current PCL cursor position

Symbol sets b

Ec(#

8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437) Default Symbol Set
12U = IBM Layout for Europe (PC-850) (code page 850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings font

Primary spacing

Ec(s#P

0 = fixed
1 = proportional

Primary pitch

Ec(s#H

# = characters/inch

Set pitch mode c

Ec&k#S

0 = 10
4 = 12 (elite)
2 = 16.5 to 16.7 (compressed)

Primary height

Ec(s#V

# = points

Primary style b

Ec(s#S

0
1
4
5

Language selection

Font selection

Common PCL 5e printer commands

=
=
=
=

upright (solid)
italic
condensed
condensed italic

Appendix D

Printer commands

216

Function

Command

Options (#)

Primary stroke Wt. b

Ec(s#B

0
1
3
4

Typeface b

Ec(s#T

Print a PCL font list to view the command for each internal font
(See “Information menu” on page 175).

=
=
=
=

medium (book or text)
semi bold
bold
extra bold

a. For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of
characters in the name plus 1.
b. Order the PCL 5/PJL Technical Reference Documentation Package for symbol set charts, or for more information
see www.hp.com/support/lj9000.
c. The preferred method is to use the primary pitch command.

Common PCL 5e printer commands

Appendix E

Regulatory information

Regulatory information
Overview

Overview

Environmental product stewardship program

Environmental conformity

217

Appendix E

Regulatory information

Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner.
The HP LaserJet printer has been designed with several attributes to minimize impacts on the environment.
The HP LaserJet printer eliminates:
Ozone production

The printer uses charging rollers in the electrophotographic process and therefore generates no
appreciable ozone gas (0 3 ).

CFC Usage

Class I U.S. Clean Air Act stratospheric ozone-depleting chemicals (chlorofluorocarbons
[CFCs], for example) have been eliminated from the manufacturing of the printer and
packaging.

Environmental product stewardship program

218

Appendix E

Regulatory information

The printer design reduces:
Energy consumption

Energy usage drops significantly in low-power (PowerSave) mode. Not only does this save
natural resources, but it also saves money without affecting the high performance of this
printer. This product qualifies for E NERGY S TAR ® . E NERGY S TAR ® is a voluntary program
to encourage the development of energy-efficient office products.

E NERGY S TAR ® is a U.S. registered service mark of the U.S.
Environmental Protection Agency. As an E NERGY S TAR ® partner,
Hewlett-Packard Company has determined this product meets
E NERGY S TAR ® Guidelines for energy efficiency. For more
information, see http://www.epa.gov/energystar/
Toner consumption

EconoMode uses less toner, which may extend the life of the print cartridge.

Paper use

Depending on the type of software program in use, you can request that a number of pages of
your document be printed on one sheet of paper. This N-up printing practice and the printer
automatic duplexing feature, which provides two-sided printing, can reduce paper usage and
the resulting demands on natural resources.

Environmental product stewardship program

219

Appendix E

Regulatory information

This HP LaserJet printer also contributes to protecting the environment in the following ways:
Plastics marking for
recycling

Plastic parts over 25 grams have markings according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of the product life.

HP Printing Supplies
Environmental
Program

In over 25 countries/regions, this product’s print cartridges can be returned to HP through the
HP Printing Supplies Environmental Program. Multi-lingual program information and
instructions are included in every new HP LaserJet print cartridge and consumables package.
HP Printing Supplies Environmental Program Information
Since 1990, the HP Printing Supplies Environmental Program has collected more than 39
million used LaserJet print cartridges that otherwise may have been discarded in the world’s
landfills. The HP LaserJet print cartridges go to a collection center and are bulk-shipped to our
recycling partners who disassemble the cartridge parts for recycling. Materials are separated
and converted into raw materials for use by other industries to make a variety of useful
products.
For more information about the recycling program, see http://www.ljsupplies.com.
U.S. recycling returns
For U.S. returns, the HP Printing Supplies Environmental Program is an easy-to-use,
free-of-charge way to recycle HP LaserJet print cartridges. If you use only a few cartridges per
year, all you have to do is use the pre-paid delivery label and instructions you will find in every
HP LaserJet print cartridge box. For returning multiple cartridges, HP encourages bulk returns.
Simply bundle two or more cartridges together and apply the single, pre-paid, pre-addressed
UPS label that is supplied in the package.
For returning large numbers of cartridges at one time, for additional mailing labels, or for more
information call (1) (800) (340-2445) in the U.S. or visit the HP LaserJet Supplies website at
http://www.ljsupplies.com.
Non-US recycling returns
For non-U.S. returns, check the print cartridge recycling information in the box for instructions
on recycling in your country/region. If your country/region is not listed or for further information,
contact your the local HP Sales and Service Office.

Recycled paper

This printer is suited for the use of recycled papers when the paper meets the guidelines
outlined in the HP LaserJet Printer Family Media Specifications Guide. See
www.hp.com/support/lj9000 for ordering information. This printer is suitable for the use of
recycled paper according to DIN 19309.

Environmental product stewardship program

220

Appendix E

Regulatory information

Material safety data
sheet

The Print Cartridge/Drum material safety data sheet (MSDS) can be obtained by accessing
http://www.hp.com/go/msds and selecting the HP LaserJet icon.
If you do not have access to the Internet, call U.S. HP FIRST (fax-on-demand service) for
material data sheets:
z

within the U.S. and Canada, call (1) (800) 231-9300

outside the U.S. and Canada, call (1) (404) 329-2009

Select an Index to view a list of the available documents. Index 7 contains material safety data
sheets for printer products.

Environmental product stewardship program

221

Appendix E

Regulatory information

To ensure longevity of your HP LaserJet printer, HP provides the following:
Extended warranty

HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a three-year period from date of the HP
product purchase. The customer must purchase HP SupportPack within 90 days of the HP
product purchase. For more information, see the HP Customer Care section in the introduce
guide on the product CD, or go to www.hp.com/cposupport/.

Environmental product stewardship program

222

Appendix E

Regulatory information

Environmental conformity
Plastics

Plastic parts have material identification markings, according to international standards, that
enhance the ability to identify plastics for proper disposition at the end of the printer’s life.
The plastics used in the printer housing and chassis are technically recyclable.

Printer and parts

Design for recycling has been incorporated into the printer and its accessories. The number
of materials has been kept to a minimum while ensuring proper functionality and high
product reliability. Dissimilar materials have been designed to separate easily. Fasteners
and other connections are easy to locate, access, and remove with common tools. High
priority parts have been designed to be accessed quickly for efficient disassembly and
repair. Plastic parts have been primarily designed in two colors to enhance recycling
options. A few small parts are colored specifically to highlight customer access points.
HP disposes of returned products in an environmentally sound manner. Many of the
functional parts are recovered, tested, and reused as fully-warrantied service parts. Used
printer parts are not placed into new product manufacturing. The remainder of the product
parts are recycled, if possible. For product recycling information, call (1) (800) (340-2445).

Paper

Environmental conformity

The printer is suited for the use of recycled papers when the paper meets the guidelines
outlined in the HP LaserJet Printer Family Media Specifications Guide. See
www.hp.com/support/lj9000 for ordering information. The printer is suited for the use of
recycled paper according to DIN 19 309.

223

224

Index
Numerics
10/100Base-TX servers, troubleshooting 151
1200 dpi setting 184
2000-sheet tray. See Tray 4
3,000-sheet stacker. See stacker
3,000-sheet stapler/stacker. See stapler/stacker
300 dpi setting 184
500-sheet trays. See Tray 2; Tray 3
600 dpi setting 184
A
A4 paper
loading 31, 32
override settings 179
Wide A4 settings 180
access control page, embedded web server 29
address, IP
JetSend devices 155
viewing 27
adhesive labels
fuser mode 177
loading 37
PCL commands 214
printing 48
admin password page, embedded web server 29

agreements, service 222
alerts page, embedded web server 28
alerts, configuring 81
alignment, troubleshooting 128
allocating memory 205
alternate PPD, selecting 149
Apple LaserWriter 8 driver, obtaining 24
Apple Macintosh. See Macintosh
arrow keys 13
Attention LED
locating 12
status 14
authentication, print cartridges 76
auto continue, settings 187
auto setup, troubleshooting 135
AutoCAD drivers, downloading 22
B
Back key
locating 12
using 13
back page, settings 54
background, gray 126
bidirectional communication settings 189
binding edge, settings 179

Index

bins, output
capacities 9
error messages 108
features 9
full, error messages 104
jam locations 84
jams, clearing 91
locating 40
multifunction finisher 41
paper path test, printing 163
selecting 42, 179
troubleshooting 142
black dots, troubleshooting 80, 125
blank pages
adding 54
troubleshooting 135
bleeds, printing 49
blinking LEDs
control panel 14
paper handling devices 16
booklet bin
capacity 9
error message 108
features 41
selecting 179
booklets, making 51, 74
brochures, papers for 167
buffers
data remaining in, troubleshooting 136
EIO overflow, error messages 115
scan overflow, error messages 120
bulk returns, recycling 220

225

buttons, control panel
locating 12
troubleshooting 132
using 13
C
cables
diagrams 148
troubleshooting 144
Cancel Job button
locating 12
using 13
cancelling print jobs 104
capacities, trays and bins 9
cardstock
PCL commands 214
printing 49
carriage returns, settings 182
cartridges
authentication 76
error messages 109
low 79, 187
out 79
part numbers 167
recycling 220
shaking 80
storing 76
supplies status page 157
toner level, checking 77
usage information 159
case sensitivity, PCL commands 209
Cassette mode 55, 58
cassettes. See trays

Index

CD-ROM, printing system 18
CFCs (chlorofluorocarbons) 218
characters
dropouts, troubleshooting 125
misformed, troubleshooting 127
symbol sets 181
chlorofluorocarbons (CFCs) 218
Chooser, Macintosh
alternate PPD, selecting 149
renaming printer 150
troubleshooting drivers 147
cleaning pages
printing 80
settings 185
Clear key
locating 12
using 13
clearable warnings
settings 187
troubleshooting 118

226

clearing jams
duplex printing accessory 89
error messages 105, 115
frequent, troubleshooting 102
left door 92
locations 84
multifunction finisher, paper 93
multifunction finisher, staple 98
procedures 83
right door 86
standard output bin 91
staple 96
Tray 1 85
Tray 2 or 3 87
Tray 4 88
clearing maintenance messages 195
clipped margins, troubleshooting 134
coated paper, HP LaserJet Soft Gloss 167
collation features 51
commands
common 212
entering 207
escape sequences 209
font list 211
syntax 209
communications
HP Jetdirect print servers, troubleshooting 151
Macintosh, troubleshooting 147
settings 189
complex pages, troubleshooting 115
components, software
Macintosh 17
Windows 17

Index

configuration page
information on 155
printing 175
viewing from embedded web server 27
Configure device menu 178
configure printer page, embedded web server 28
connection unit, error messages 109
connectivity options 10
consumables
ordering 28
recycling 220, 223
supplies status page 156
contact information page, embedded web server 28

227

control panel
blank, troubleshooting 132
Configure device menu 178
Diagnostics submenu 194
diagram 12
EIO submenu 190
error messages 103
help system 103
I/O menu 189
Information menu 175
language, selecting 132, 188
LEDs, interpreting 14
locked menus 15
menu map, printing 175
menus 172
messages 103
navigating 13
overriding settings 172
Paper handling menu 176
Parallel input submenu 189
Print quality submenu 184
Printing submenu 178
Resets submenu 194
Retrieve job menu 174
Service menu 196
settings, changing 15
System setup submenu 186
copies, number of
default, setting 178
PCL command 212
QuickCopy jobs 66
stored jobs 63

Index

counts, page
resetting from Service menu 196
viewing 155, 162
Courier font
settings 180
troubleshooting 140
creases, troubleshooting 128
crop marks, printing 49
curl, troubleshooting 128
Current Page Count 162
custom media
loading 33, 34
PCL commands 214
printing 49
tray selection 58
tray settings 38, 179
customer support website 222
cut-off pages, troubleshooting 138
D
dark setting, toner density 185
Data LED
flashing 137
locating 12
not blinking, troubleshooting 144
on, troubleshooting 141
status, interpreting 14
data transmission settings 189
data, missing 137

228

default settings
driver, changing 23
number of copies 178
restoring 13, 195
saving 51
defect tables, image quality 123
deleting jobs
private 61
proof and hold 70
QuickCopy 67
stored 64
density settings 185
Destination Features 59
destinations, troubleshooting 139, 141
device identification page, embedded web server 27,
28
device pages, embedded web server 28
diagnostic pages, embedded web server 29
Diagnostics submenu 194
different first page 53
different paper size error message 106
DIMMs
error messages 118, 120
installing 201
slots 197, 200
verifying installation 204
directory, file
information on 160
printing 175

Index

disk accessory
error messages 106, 107
features 11
file directory, printing 160, 175
installing 206
job retention 60, 186
management tools 26
not recognized 143
troubleshooting 137
display, control panel 12
distributing toner 80
DLC/LLC protocol stack settings 192
Document Defaults 23
doors
error messages 106
jam locations 84
left, clearing jams 92
right, clearing jams 86
DOS prompts 146
dots per inch (dpi), settings 184
dots, troubleshooting 80, 125
Down key
locating 12
using 13
downloaded fonts, storing 11
downloading firmware 10
dpi (dots per inch), settings 184
draft-quality settings 185
Driver Work Space (DWS) 156

229

drivers
Apple LaserWriter 20
backward compatibility 208
Chooser, troubleshooting 147
downloading 22
features 21
help 21
included 20
overriding control panel settings 172
saving settings 51
troubleshooting 135
Windows, accessing 23
dropouts, troubleshooting 125
duplex printing accessory
error messages 104
features 9
jam locations 84
jams, clearing 89
not recognized 143
troubleshooting 138, 140
duplexing
custom media 33, 34
letter or A4 paper 31, 32
PCL commands 212
prepunched paper 35, 36
settings 179
troubleshooting 138, 140
DWS (Driver Work Space) 156
E
EconoMode, settings 185

Index

edge-to-edge mode
margin settings 184
override settings 180
edges not printing, troubleshooting 134
EIO cards
buffer overflow, error messages 115
installing 206
slots 198
supported 10
EIO disk
error messages 106, 107
features 11
file directory, printing 160, 175
job retention 60, 186
management tools 26
not recognized 143
troubleshooting 137
EIO submenu 190
e-mail page, embedded web server 28
e-mail, receiving alerts 81
embedded web server
pages 27
toner level, checking from 77
end of line wrap, PCL commands 214
Energy Star compliance 219
engine test, printing 194
envelopes
default image size, setting 178
loading 37, 44
margins 46, 171
printing 43
wrinkles, troubleshooting 130
environmental stewardship 218

230

EPS files, troubleshooting 139
equivalence table, paper 165
error messages
alphabetical list 104
control panel LEDs 14
numerical list 115
settings 187
troubleshooting 103
escape sequences 209
Ethernet
cards supported 10
frame type settings 192
event log
clearing 196
embedded web server page 27
information on 155, 162
printing 163
expansion slots
DIMMs 197, 200
EIO 10, 198
Installed Personalities and Options 155
extended warranty 222
F
face-up bin
capacity 9
jam locations 84
locating 40
selecting 42
faded print, troubleshooting 125
Fast InfraRed (FIR) Receiver
printing from 71, 72
troubleshooting 136, 138

Index

FastRes 184
fax-on-demand service 221
features
drivers 21, 51
job retention 59
printer 9
feeding modes, trays 55, 58
FIH (Foreign Interface Harness) 10
file directory
information on 160
printing 175
film, transparency
fuser mode 177
HP LaserJet 167
loading 37
PCL commands 214
printing 48
finisher. See multifunction finisher
FIR (Fast InfraRed) Receiver
printing from 71, 72
troubleshooting 136, 138
firmware
error messages 111, 117
upgrading 10
First from 53
First mode 58
first page
different paper for 53
speed, troubleshooting 138
FIRST, HP 221
fixed fonts 211

231

flash memory
DIMM errors 107
DIMMs, upgrading 197
file error messages 108
management tools 26
slots 200
upgrade errors 111
flashing LEDs
control panel 14
paper handling devices 16
Font ID 159
fonts
commands, PCL 215
Courier, troubleshooting 140
downloaded, troubleshooting 134, 145
EPS files, troubleshooting 139
lists, printing 159, 175
Macintosh, included 25
management tools 26
PCL 211
storing on EIO hard disk 11
Foreign Interface Harness (FIH) 10
form lines, settings 181
formatter board, installing DIMMs 202
frame type parameters 192
fraud hotline 76
front door
jam locations 84
open, error message 106
fuser area, clearing jams 92
fuser error messages 117
fuser levers, setting 45, 46
fuser modes 177

Index

G
garbled pages, troubleshooting 138
glossy paper, HP 167
graphical display, control panel 12
graphics language, HP-GL/2 208, 215
gray background, troubleshooting 126
group character, PCL commands 209
H
hard disk accessory
error messages 106, 107
features 11
file directory, printing 160, 175
installing 206
job retention 60, 186
management tools 26
not recognized 143
troubleshooting 137
hardware maintenance agreements 222
heavy paper
PCL commands 214
printing 49
help
control panel 103
driver 21
HP Customer Care website 222
Help key, control panel
locating 12
using 13, 103
home pages, embedded web server 27
horizontal motion index 214
HP Customer Care website 222

232

HP Fast InfraRed (FIR) Receiver
printing from 71, 72
troubleshooting 136, 138
HP FIRST 221
HP fraud hotline 76
HP-GL/2 208, 215
HP JetDirect page 161
HP Jetdirect print servers, troubleshooting 151
HP Jetdirect Printer Installer for UNIX 26
HP JetSend IP addresses 155
HP LaserJet Monochrome Transparencies 167
HP LaserJet Paper 168
HP LaserJet Printing System 18
HP LaserJet Soft Gloss Paper 167
HP LaserJet Utility, Macintosh 25
HP MultiPurpose Paper 169
HP Office Paper 169
HP Office Recycled Paper 170
HP Premium Choice LaserJet Paper 167
HP Printing Paper 168
HP Printing Supplies Environmental Program 220
HP Resource Manager 26
HP SupportPack 222
HP Web JetAdmin
alerts, configuring 81
downloading 18
firmware upgrades 10
toner level, checking from 78
HP-UX installation utility 26
I
I/O buffer overflow, error messages 116
I/O menu 189

Index

IBM OS/2
downloading drivers 22
versions supported 19
illegal operations, error messages 106
image quality
cleaning page, printing 80
defect tables 123
settings 184
image size, setting default 178
Information menu 175
information pages
configuration 155
event log 162
file directory 160
font lists 159
JetDirect 161
menu map 154
printing 153, 175
supplies status 156
usage 157
viewing from embedded web server 27
InfraRed Receiver
printing from 71, 72
troubleshooting 136, 138
initializing disks 137
ink cartridges. See print cartridges

233

input trays
A4 paper, loading 31, 32
capacities 9
custom media, loading 33, 34
error messages 112, 113
features 9
jam locations 84
jams, clearing 85
letter paper, loading 31, 32
loading 31
paper path test 163
paper sizes, setting 38
selecting 57, 58
settings, viewing 156
troubleshooting 144
Installed Personalities and Options 155
installing
EIO cards 206
memory 200
Windows software, over networks 22
insufficient memory 115
interface problems, troubleshooting 144
internal fonts
defined 159
PCL symbol set commands 211
settings 181
interrupting printing 72, 73
IP address
JetSend devices 155
viewing 27
IPX/SPX settings 192

Index

IrDA-compliant devices
printing from 71, 72
troubleshooting 136, 138
J
jams
clearing 83
duplex printing accessory 89
error messages 105, 115
frequent, troubleshooting 102
left door 92
locations 84
multifunction finisher 93
multifunction finisher, staple 98
recovery settings 188
right door 86
standard output bin 91
staple 96, 139
Tray 1 85
Tray 2 or 3 87
Tray 4 88
JetAdmin, HP Web
alerts, configuring 81
downloading 18
firmware upgrades 10
toner level, checking from 78
JetDirect page 161
Jetdirect print servers, troubleshooting 151
Jetdirect Printer Installer for UNIX 26
JetSend IP addresses 155
Job Name, private jobs 60

234

job retention
error messages 114
features, accessing 59
job storage limit, setting 186
private jobs 60
proof and hold 68
QuickCopy 65
Retrieve job menu 174
stored jobs 62
timeout settings 186
Job Storage Options 59
jobs, cancelling 13
K
keys, control panel
locating 12
troubleshooting 132
using 13
kits, maintenance
gauge 157
messages, clearing 195
ordering 111
Service menu settings 196
L
labels
fuser mode 177
loading 37
PCL commands 214
printing 48

Index

landscape orientation
driver settings 38
PCL commands 214
setting as default 181
language page, embedded web server 28
language, control panel 132, 188
languages, printer
automatic switching 21
default, setting 186
error messages 105
HP-GL/2 208, 215
list of installed, printing 155
PCL command modes 215
laptop computers
printing from 71, 72
troubleshooting wireless printing 136, 138
LaserJet Monochrome Transparencies 167
LaserJet Paper, HP 168
LaserJet Paper, HP Premium Choice 167
LaserJet Soft Gloss Paper 167
LaserJet Utility, Macintosh 25
LaserWriter 8 driver, obtaining 24
last page, not printing 141
Layout, multiple pages per sheet 54
LEDs
control panel 12, 14
FIR (Fast InfraRed) Receiver 72
paper handling devices 16
left door
clearing jams 92
jam locations 84
open, error message 106

235

letter paper
HP 167
loading 31, 32
override A4 settings 179
letterhead
fuser mode 177
HP LaserJet Paper 168
loading 31, 32
PCL commands 214
levels, consumables
status page, embedded web server 27
supplies status page 156
toner 77
light print
setting, toner density 185
troubleshooting 125
line feed settings 182
line spacing
PCL commands 214
settings 181
line wrap, PCL commands 214
lines, troubleshooting 125
link speed
troubleshooting 151
links, embedded web server 28
Linux support 19
load tray, error messages 109

Index

loading media
A4 31, 32
custom sized 33, 34
envelopes 37, 44
error messages 112, 113
labels 37
letter 31, 32
prepunched 35, 36
LocalTalk support 10
locked menus, control panel 15
long edge binding, settings 179
loose toner, troubleshooting 127
lowercase letters, PCL commands 209
M
Macintosh
alternate PPD, selecting 149
communications, troubleshooting 147
drivers included 20
fonts 25
HP LaserJet Utility 25
operating systems supported 19
renaming printer 150
software included 17
maintenance agreements 222
maintenance kits
gauge 157
messages, clearing 195
ordering 111
Service menu settings 196

236

manual feed
control panel settings 180
first page 53
messages, troubleshooting 142
selecting 56
troubleshooting 135
manufacturing page 162
map, menu 175
margins
clipped, troubleshooting 134
edge-to-edge calibration settings 184
envelopes 46, 171
PCL commands 214
mass storage devices
installing 206
management tools 11, 25
material safety data sheet (MSDS) 221

Index

media
curl, troubleshooting 128
default image size, setting 178
error messages 112
first page, different 53
fuser modes 177
HP 167
labels 37, 48
letter, loading 31, 32
margins, envelopes 171
PCL commands 214
prepunched, loading 35, 36
recycled 170, 220
reducing consumption 219
small, mode for 185
sources, settings 58
special 47
transparencies 37, 48
Tray 1 settings 55
tray settings 38
weight equivalence table 165
memory
allocation 205
configuration page, printing 156
DIMM errors 118, 120
error messages 109
installing 200
insufficient 115
job retention features 60
NVRAM errors 121
requirements, determining 198, 199
verifying installation 204
menu map, printing 175

237

menus, control panel
Configure device 178
Diagnostics 194
EIO 190
I/O 189
Information 175
locked 15
map, printing 175
navigating 15
Paper handling 176
Parallel input 189
Print quality 184
Printing 178
Resets 194
Retrieve job 174
Service 196
System setup 186
using 172
messages
alphabetical list 104
control panel LEDs 14
numerical list 115
settings 187
troubleshooting 103
Microsoft Windows. See Windows
misalignment, troubleshooting 128
misformed characters, troubleshooting 127
missing data, troubleshooting 137
modes, tray 55, 58
mopying (multiple original prints)
features 51
troubleshooting 114
MS-DOS prompts 146

Index

MSDS (material safety data sheet) 221
multifunction finisher
bins 41
booklet bin error message 108
booklets, making 74
different paper size error message 106
door open error messages 105, 106
features 9
output bin, selecting 179
paper jams, clearing 93
staple jams, clearing 98
staple options 183
multiple original prints (mopying)
features 51
troubleshooting 114
multiple pages per sheet 54
MultiPurpose Paper, HP 169
multipurpose tray. See Tray 1
N
naming printer
from embedded web server 27
from Macintosh Chooser 150
narrow media, settings 185
navigation keys, control panel
locating 12
using 13
NetWare
Source Routing parameters 192
versions supported 19

238

network administration tools
embedded web server 27
HP LaserJet Utility 25
HP Resource Manager 26
HP Web JetAdmin 26
included 17
network pages, embedded web server 29
network settings page, embedded web server 29
networks
frame type parameters 192
HP Jetdirect print servers 151
software installation 22
troubleshooting 142
No back page 54
non-HP print cartridges 76
nonvolatile memory errors 121
notification settings, embedded web server 28
Novell NetWare
Source Routing parameters 192
versions supported 19
number of copies
default, setting 178
PCL command 212
QuickCopy jobs 66
stored jobs 63
numeric keypad, control panel 12
n-up printing 54
NVRAM errors 121
O
Office Paper, HP 169
Office Recycled Paper, HP 170
offline mode 144

Index

on button 132
one-sided printing, PCL commands 212
online mode 144
operating systems supported 19
order supplies page, embedded web server 28
ordering supplies 28
orientation, page
default 181
driver settings 38
PCL commands 214
orienting media
A4 31, 32
custom sized 33, 34
envelopes 37
labels 37
letter 31, 32
prepunched 35, 36
OS/2
downloading drivers 22
versions supported 19
other links page, embedded web server 28
output bins
capacities 9
error messages 108
features 9
full, error messages 104
jam locations 84
jams, clearing 91
locating 40
multifunction finisher 41
paper path test, printing 163
selecting 42, 179
troubleshooting 142

239

output quality
cleaning page, printing 80
settings 184
troubleshooting 123
overhead transparencies
fuser mode 177
HP LaserJet 167
loading 37
PCL commands 214
printing 48
overprints, troubleshooting 138
override A4/letter 179
ozone production 218
P
page counts
resetting from Service menu 196
viewing 155, 162
page orientation
default 181
driver settings 38
PCL commands 214
page skew, troubleshooting 128
pages not printing
all 134
last 141
partial 138
stops mid-job 146
Pages Per Sheet 54

Index

paper
curl, troubleshooting 128
default image size, setting 178
error messages 112
first page, different 53
fuser modes 177
HP 167
letter, loading 31, 32
PCL commands 213
prepunched, loading 35, 36
recycled 170, 220
reducing consumption 219
small, mode for 185
sources, settings 58
Tray 1 settings 55
tray settings 38
weight equivalence table 165
paper handling features 9
Paper handling menu
settings 176
paper handling users LED 16
paper input trays. See input trays

240

paper jams
clearing 83
duplex printing accessory 89
error messages 105, 115
frequent, troubleshooting 102
left door 92
locations 84
multifunction finisher 93
recovery settings 188
right door 86
standard output bin 91
Tray 1 85
Tray 2 or 3 87
Tray 4 88
paper output bins. See output bins
paper path test, printing 163
Paper Trays and Options, configuration page 156
parallel communications, settings 189
parallel connections
error messages 116
supported 10
Parallel input submenu 189
parameterized character, PCL commands 209
parameters, networking 192
part numbers, supplies 167
partial pages, troubleshooting 138
password page, embedded web server 29
path test, printing 163
Pause/Resume button
locating 12
using 13
pausing printing 73

Index

PCL commands
common 212
escape sequences 209
font list 211
syntax 209
PCL drivers
backward compatibility 208
features 21
included 20
PCL font list, printing 159, 175
PCL symbol sets 181
PDEs, Macintosh 24
perforation skip, PCL commands 214
Perform Printer Maintenance message, clearing 195
permanent resources 205
personalities
automatic switching 21
default, setting 186
error messages 105
HP-GL/2 208, 215
list of installed, printing 155
PCL command modes 215
PINs
control panel menus 172
error messages 108
releasing private jobs 60
pitch, font settings 181
PJL commands 208
plastics, recycling programs 220, 223
platforms supported 19
point size, font settings 181

241

portable devices
printing from 71, 72
troubleshooting wireless printing 136, 138
portrait orientation
driver settings 38
PCL commands 214
setting as default 181
ports
parallel, error messages 116
troubleshooting 145
postcards, printing 49
PostScript emulation drivers
features 21
included 20
PostScript error pages 134, 180
PostScript font list, printing 159, 175
PostScript fonts, Macintosh 25
PostScript jobs, troubleshooting 134, 146
power, troubleshooting 132
PowerSave
energy usage 219
settings 186, 195
PPDs
included 20
Macintosh, installing 24
selecting alternate 149
Premium Choice LaserJet Paper 167
preprinted paper
fuser mode 177
printing on 47

Index

prepunched paper
fuser mode 177
loading 35, 36
PCL commands 214
printing 47
preventative maintenance kit. See Printer
Maintenance Kit
print cartridge area, jam locations 84
print cartridges
authentication 76
error messages 109
features 9
low 79, 187
out 79
part numbers 167
recycling 220
shaking 80
storing 76
supplies status page 157
toner level, checking 77
usage information 159
print jobs, cancelling 13
print quality
cleaning page, printing 80
settings 184
troubleshooting 123
Print quality submenu 184
print servers, troubleshooting 151
printer commands
common 212
entering 207
escape sequences 209
syntax 209

242

Printer Dialog Extension (PDEs), Macintosh 24
Printer Job Language (PJL) commands 208
Printer Maintenance Kit
gauge 157
message, clearing 195
ordering 111
Service menu settings 196
printer status page, embedded web server 27
printing
basic instructions 38
information pages 153
private jobs 60
proof and hold jobs 69
QuickCopy jobs 66
stored jobs 63
Printing Paper, HP 168
Printing submenu 178
Printing Supplies Environmental Program 220
printing system, HP LaserJet 18
private jobs
control panel settings 174
deleting 61
printing 60
timeout settings 186
proof and hold jobs
control panel settings 174
creating 68
deleting 70
printing 69
timeout settings 186
Properties 23
proportional fonts 211

Index

PS drivers
features 21
included 20
PS error pages 134, 180
PS font list, printing 159, 175
PS fonts, Macintosh 25
PS jobs, troubleshooting 134, 146
Q
quality
cleaning page, printing 80
settings 184
troubleshooting 123
quick sets 51
QuickCopy jobs
control panel settings 174
creating 65
deleting 67
printing 66
timeout settings 186
R
RAM disk
error messages 111, 114
settings 188
Ready LED
locating 12
states 14
reconfiguring Jetdirect print servers 151
recovery, jam 188

243

recycled paper
HP 170
PCL commands 214
specifications 220
recycling programs 220, 223
redistributing toner 80
refresh rate page, embedded web server 28
releasing jobs
private 60
proof and hold 69
QuickCopy 66
stored 63
Remaining from 53
renaming printer
from embedded web server 27
from Macintosh Chooser 150
repeating defects, troubleshooting 127
reports
configuration page 155
event log 162
file directory 160
font lists 159
JetDirect page 161
menu map 154
printing 153, 175
supplies status page 156
usage page 157
viewing from embedded web server 27
reset, PCL command 212
Resets submenu 194
Resolution Enhancement technology (REt), settings
184
resolution settings 184

Index

Resource Manager 26
resource saving 205
restoring factory default settings 195
resuming printing 73
Retrieve job menu 174
returns, bulk 220
review copies, printing 68
right door
clearing jams 86
jam locations 84
open, error message 106
RIP ONCE technology 11
ROM disk error messages 112
S
saddle stitching booklets 74
saving settings 51
Scale to Fit 51
scan buffer errors 120
screen fonts, Macintosh 25
Security information, configuration page 156
security page, embedded web server 28
Select key
locating 12
using 13
serial buffer, error messages 116
serial number
cartridges 157
disk accessory 160
printer 155
resetting from Service menu 196
servers, troubleshooting 151
service agreements 222

244

Service menu 196
settings
configuration page 155
control panel, changing 15
driver 23
restoring defaults 13
saving 51
shared printers, troubleshooting 142
short edge binding, settings 179
simplexing, PCL commands 212
single-sided printing, PCL commands 212
600 dpi setting 184
size, font settings 181
sizes, paper
commands, PCL 213
error messages 114, 117
selecting trays by 57, 58
setting trays for 38
skewed pages, troubleshooting 128
slots
DIMM 197, 200
EIO 10, 198
Installed Personalities and Options 155
slow printing, troubleshooting 138, 145
small paper mode 185
smeared toner, troubleshooting 126
soft fonts
defined 159
settings 181
Soft Gloss Paper 167

Index

software
Macintosh 17
operating systems supported 19
toner level, checking from 77
troubleshooting 135
Windows 17
sources, paper
PCL commands 213
selecting by type or size 58
Tray 1 settings 55
special media, printing on 47
specks, troubleshooting 80, 125
speed
data transmission settings 189
resolution settings 184
troubleshooting 138, 145
stacker
capacity 9
LED status 16
selecting output location 42
stacker bin
capacity 9
features 41
standard output bin
capacity 9
features 40
jam locations 84
jams, clearing 91
selecting 42
staple jams
frequent, troubleshooting 139
multifunction finisher 98
stapler/stacker, clearing 96

245

stapler/stacker
error messages 113
features 9
jams, clearing 96
LED status 16
not recognized 143
selecting output location 42
staple options 183
troubleshooting 141
stapling booklets 74
status indicator, Fast InfraRed (FIR) Receiver 72
status messages
alphabetical list 104
control panel LEDs 14
numerical list 115
settings 187
troubleshooting 103
status page, embedded web server 27
status, supplies
information page 156, 175
print cartridges 76
stopped printing, troubleshooting 146
stopping print jobs 73
storage devices
installing 206
management tools 11, 25
stored jobs
control panel settings 174
creating 62
deleting 64
error messages 114
printing 63
timeout settings 186

Index

storing print cartridges 76
substituted fonts
Courier, troubleshooting 140
downloaded, troubleshooting 134, 145
EPS files, troubleshooting 139
Sun Solaris installation utility 26
supplies
ordering 28
part numbers 167
recycling 220, 223
supplies page, embedded web server 27
supplies status page
information on 156
printing 175
support settings page, embedded web server 29
support, HP Customer Care website 222
SupportPack, HP 222
switching, language 21
symbol sets
PCL commands 211, 215
selecting 181
syntax, PCL 209
System setup submenu 186
system tray icon, checking status from 78
T
technical reference, PCL 5/PJL commands 208
temporary printing errors 118
10/100Base-TX servers
troubleshooting 151
termination character, PCL commands 209
test, paper path 163

246

text, troubleshooting
dropouts 125
misformed 127
300 dpi setting 184
timeout settings
held jobs 186
I/O 189
PowerSave 186
Token Ring cards
frame type settings 192
supported 10
toner
density settings 185
level, checking 77
loose, troubleshooting 127
smear, troubleshooting 126
specks, troubleshooting 80, 125
usage information 159
toner cartridges. See print cartridges
transfer door, jam locations 84
transparencies
fuser mode 177
HP LaserJet 167
loading 37
PCL commands 214
printing 48

Index

Tray 1
A4 paper, loading 31
bad connection, error message 104
capacity 9
custom media, loading 33
envelopes, loading 37, 44
error messages 109
feeding modes, setting 55
first page, different paper for 53
fuser levers, setting 45, 46
heavy paper, printing 49
jam locations 84
jams, clearing 85
labels, loading 37
letter paper, loading 31
manual feed messages, troubleshooting 142
manual feed mode 56
paper size, setting 38
prepunched paper, loading 35
Size= 55
Type= 55
Tray 2 or 3
A4 paper, loading 32
capacity 9
custom media, loading 34
jam locations 84
jams, clearing 87
letter paper, loading 32
paper type settings 58, 176
prepunched paper, loading 36
troubleshooting 135

247

Tray 4
A4 paper, loading 32
capacity 9
custom media, loading 34
jam locations 84
jams, clearing 88
LED status 16
letter paper, loading 32
not recognized 143
paper type settings 58, 176
power, troubleshooting 142
prepunched paper, loading 36
troubleshooting selection 135
trays
A4 paper, loading 31, 32
capacities 9
custom media, loading 33, 34
error messages 112, 113
features 9
jam locations 84
jams, clearing 85
letter paper, loading 31, 32
loading 31
paper path test 163
paper sizes, setting 38
selecting 57, 58
settings, viewing 156
troubleshooting 144

Index

troubleshooting
control panel LEDs 14
control panel messages 103
image defect tables 123
information pages 153
paper path test 163
printing 132
turning printer on 132
1200 dpi setting 184
typefaces. See fonts
types, paper
error messages 114, 117
PCL commands 214
selecting trays by 57, 58
tray settings 176
U
Universal Serial Bus support 10
UNIX
carriage return settings 182
installation utility 26
Up key
locating 12
using 13
upgrading
EIO slots 10, 198
firmware 10, 111
memory 197, 200
uppercase letters, PCL commands 209
usage page
information on 157
printing 175
usage page, embedded web server 27

248

USB support 10
Use different paper for first page 53
User Name, private jobs 60
Utility, HP LaserJet 25
V
value field, PCL commands 209
vector graphics language 208, 215
vertical line spacing settings 181
vertical motion index 214
vertical transfer door, jam locations 84
Virtual Infrared LPT Port 71
voltage, troubleshooting 133
W
warnings
clearable, control panel settings 187
e-mail, configuring 28, 81
warranty, extended 222
watermarks 51
wave, troubleshooting 128
Web JetAdmin
alerts, configuring 81
downloading 18
firmware upgrades 10
toner level, checking from 78

Index

websites
Energy Star 219
firmware upgrades 10
HP Customer Care 222
HP Jetdirect Printer Installer for UNIX 26
HP Web JetAdmin 18
material safety data sheet (MSDS) 221
recycling program 220
Windows software 11
weight equivalence table, paper 165
Wide A4 setting 180
Windows
driver settings 23
drivers included 20
FIR printing, setting up 71
HP Resource Manager 26
network software installation 22
software included 17
versions supported 19
wireless printing
troubleshooting 136, 138
using 71, 72
wrapping lines, PCL commands 214
wrinkles, troubleshooting
envelopes 130
pages 128
write-protected disk 137
wrong side, pages printing on 140

249

Index

250

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : No
Create Date                     : 2002:11:12 14:56:55Z
Modify Date                     : 2003:01:06 08:44:27-07:00
Keywords                        : Edition 2, 1/2003
Page Count                      : 250
Page Mode                       : UseOutlines
Creation Date                   : 2002:11:12 14:56:55Z
Producer                        : Acrobat Distiller 4.05 for Windows
Mod Date                        : 2003:01:06 08:44:27-07:00
Author                          : HP LaserJet Information Engineering
Metadata Date                   : 2003:01:06 08:44:27-07:00
Title                           : hp LaserJet 9000, 9000n, 9000dn, 9000hns UG - ENWW
Creator                         : HP LaserJet Information Engineering

EXIF Metadata provided by EXIF.tools

HP LaserJet 9000, 9000n, 9000dn, 9000hns UG ENWW Laser Jet 9000 Series Printer User Guide Bpl10588

Keys 9000OB bpl10588

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