HP Uk_fax.mif Laser Jet 3330mfp (English) Fax Guide Bpl11457

User Manual: HP HP LaserJet 3330mfp - (English) Fax Guide

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copyright © 2001

Hewlett-Packard Company

www.hp.com/support/lj3300

fax

C9126-90919

*C9126-90901*

*C9126-90901*

hp LaserJet 3330mfp

English

hp LaserJet 3330mfp

fax guide

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

Copyright Information

© 2001 Hewlett-Packard

Company

All Rights Reserved.

Reproduction, adaptations, or

translation without prior written

permission is prohibited except

as allowed under copyright

laws.

Part number C9126-90919

First edition, September 2001

Warranty

The information contained in

this document is subject to

change without notice.

Hewlett-Packard makes no

warranty of any kind with

respect to this information.

HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS

THE IMPLIED WARRANTY OF

MERCHANTABILITY AND

FITNESS FOR A PARTICULAR

PURPOSE.

Hewlett-Packard shall not be

liable for any direct, indirect,

incidental, consequential, or

other damage alleged in

connection with the furnishing or

use of this information.

NOTICE TO U.S.

GOVERNMENT USERS:

RESTRICTED RIGHTS

COMMERCIAL COMPUTER

SOFTWARE: “Use, duplication,

or disclosure by the

Government is subject to

restrictions as set forth in

subparagraph (c) (1)(ii) of the

Rights in Technical Data Clause

at DFARS 52.227-7013.”

Safety Information

WARNING!

Potential Shock Hazard

Always follow basic safety

precautions when using this

product to reduce risk of injury

from fire or electric shock.

1Read and understand all

instructions in the

electronic user guide.

2Observe all warnings and

instructions marked on the

product.

3Use only a grounded

electrical outlet when

connecting the

HP LaserJet 3330 product

to a power source. If you

do not know whether the

outlet is grounded, check

with a qualified electrician.

4Do not touch the contacts

on the end of the

telephone cord or any of

the sockets on the

HP LaserJet 3330 product.

Replace damaged cords

immediately.

5Never install telephone

wiring during a lightning

storm.

6Unplug this product from

wall outlets and telephone

jacks before cleaning.

7Do not install or use this

product near water or

when you are wet.

8Install the product securely

on a stable surface.

9Install the product in a

protected location where

no one can step on or trip

over the telephone line and

the telephone line will not

be damaged.

10 If the product does not

operate normally, see the

electronic user guide.

11 Refer all servicing

questions to qualified

personnel.

Information regarding FCC

Class B, Parts 15 and 68

requirements and other

regulatory requirements can be

found in the electronic user

guide.

Trademark Credits

Microsoft®, Windows®, and

Windows NT® are U.S.

registered trademarks of

Microsoft Corporation.

All other products mentioned

herein may be trademarks of

their respective companies.

Local country laws may prohibit

the use of this product outside

of the countries specified. It is

strictly forbidden by law in most

countries to connect

nonapproved

telecommunications equipment

(fax machines) to public

telephone networks.

ENGB 3

Contents

1 Setting up

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the product to a phone line . . . . . . . . . . . . . . . . . . . . . . . . 5

To connect the product to a phone line . . . . . . . . . . . . . . . . . . . . . 6

Connecting additional devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

To connect additional devices with RJ11 or

British Telecom sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

To connect additional devices with British Telecom sockets. . . . 12

Specifying the fax settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

To enter text from the control panel. . . . . . . . . . . . . . . . . . . . . . . 13

To set the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

To set the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting the answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

To set the answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Setting rings-to-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Recommended rings-to-answer table . . . . . . . . . . . . . . . . . . . . . 16

To set the number of rings-to-answer . . . . . . . . . . . . . . . . . . . . . 16

Enabling answer ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

To enable answer ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Faxing (basic)

Loading originals to fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

To load fax documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

To send a fax to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing the default contrast and resolution for outgoing faxes . . . . 20

To change the default contrast . . . . . . . . . . . . . . . . . . . . . . . . . . 20

To change the default resolution . . . . . . . . . . . . . . . . . . . . . . . . . 21

Deleting faxes from memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To delete faxes from memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sending faxes from the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To send a fax from the software . . . . . . . . . . . . . . . . . . . . . . . . . 22

3 Faxing (advanced)

About speed-dial codes, one-touch keys, and group-dial codes . . . . 23

To program speed-dial codes and one-touch keys . . . . . . . . . . . 23

To delete speed-dial codes and one-touch keys . . . . . . . . . . . . . 24

To quickly program speed-dial codes or one-touch keys . . . . . . 25

To program a one-touch key for alternate long distance . . . . . . . 25

To manage group-dial codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

To program group-dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

To delete group-dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 ENGB

To delete an individual from a group-dial code . . . . . . . . . . . . . . 27

To delete all phone book entries . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using dialing characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

To insert a pause or wait . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Inserting a dial prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

To set the dial prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Enabling an extension phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using manual dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

To use manual dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Printing the fax activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

To print the fax activity log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Changing the fax call report print times . . . . . . . . . . . . . . . . . . . . . . . 31

To set fax call report print times . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 Troubleshooting

Is your fax set up correctly? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

What type of phone line are you using? . . . . . . . . . . . . . . . . . . . 33

Are you using a surge protection device? . . . . . . . . . . . . . . . . . . 34

Are you using a phone company voice messaging service?. . . . 34

Are you using an answering machine? . . . . . . . . . . . . . . . . . . . . 34

General fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Receiving fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Sending fax problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessing the electronic user guide . . . . . . . . . . . . . . . . . . . . . . . . . . 42

To access the electronic user guide from the product software . 42

To access the electronic user guide from the product CD-ROM . 42

ENGB Introduction 5

Setting up

Introduction

Congratulations on your purchase of the HP LaserJet 3330mfp, a

powerful business tool with the capabilities of a full range of office

equipment. You can use the product to fax, print, copy, and scan.

This guide was written to describe the fax functions of this product and

to help you complete the following tasks:

●Connect your product to a phone line

●Connect additional devices

●Specify your fax settings

●Set the answer mode and rings-to-answer

●Enable answer ring patterns

We recommend that you save this Fax Guide so you can refer back to

instructions on specific fax features.

If you need general setup instructions for your product, such as

instructions for installing the print cartridge, installing the media input

trays and the automatic document feeder (ADF) input tray, installing the

product software, and connecting the product to a network, please see

the getting started guide that came with the product.

Connecting the product to a phone line

The first step toward using your fax is connecting the product to the

phone line.

Note In order for the product to fax correctly, it must be the first device connected

to the phone jack.

6 Chapter 1 Setting up ENGB

To connect the product to a

phone line

Use these steps to connect the product to a

phone line, even if you have two telephone

numbers on that line and use a ring pattern

service (such as distinctive ring).

1If a phone cord is plugged into the phone

jack, unplug the cord and set it aside.

2Open the print cartridge door and swing

open the left side panel to reveal the

phone line sockets.

1

2

ENGB Connecting the product to a phone line 7

3Take the phone cord included with the

product and plug one end of it into the

product’s line socket (the socket on top).

Note

You must use the phone cord that came with

the product in order for the product to

function correctly.

4Close the left side panel and the print

cartridge door. When closing the left side

panel, ensure the phone line is routed

through the upper notch in the panel.

5Plug the other end of the phone cord into

the phone jack on the wall.

If you want to connect additional devices,

such as a phone, to the phone line, continue

to “Connecting additional devices” on page 8.

If you do not want to connect other devices,

continue to “Specifying the fax settings” on

page 13.

3

5

4

8 Chapter 1 Setting up ENGB

Connecting additional devices

Depending on the setup of your phone lines, you can connect additional

devices to the phone line along with your HP LaserJet 3330.

As a general rule, no more than three or four devices should be

connected to a single phone line. If too many devices are connected to a

single phone line, one or more of the devices may not detect an

incoming call. If this occurs, disconnect one or more of the devices.

Note The HP LaserJet 3330 cannot replace a computer modem. It will not act

as a data modem for sending and receiving e-mail, connecting to the

Internet, or communicating with other computers.

Dedicated fax line

If you connected your HP LaserJet 3330 to a phone line that is used only

for fax calls, you may want to connect the following devices:

●Modem: You can connect a computer modem (external or internal)

to the fax line if you want to use the fax line for e-mail or for access

to the Internet, but you cannot send or receive faxes while using the

line for these purposes.

●Extra phone: You can connect an extra phone to the fax line if you

want to make outgoing calls on the fax line.

You should not connect the following devices:

●Answering machine or computer voicemail: If you use computer

voicemail, you must connect a modem (external or internal) to your

dedicated voice line. Then, use the dedicated voice line to connect

to the Internet and receive voicemail.

Shared phone line

If you connected your HP LaserJet 3330 to a phone line that is shared

between fax calls and voice calls, or if you have one phone line with two

phone numbers and a ring pattern service, you may want to connect the

following devices:

●Modem: You can connect a computer modem (external or internal)

to the shared line if you want to use the shared line for e-mail or for

access to the Internet, but you cannot send or receive faxes while

using the line for these purposes.

●Phone: You can connect a phone to the shared line if you want to

make or receive voice calls on the shared line.

●Answering machine or computer voicemail: You should connect

these devices to the same phone jack as the product to make sure

the different devices do not interfere with one another.

ENGB Connecting additional devices 9

Note It is possible to connect devices to another phone jack for the same phone

line (in another room, for example); however, the devices may interfere

with faxing and with each other.

How you connect the additional devices depends on whether the

devices have British Telecom sockets on the back. Phones or

combination phone answering machines do not have this socket and do

not need one. However, check your additional devices. Most answering

machines and some modems have British Telecom sockets. Many

external modems and internal modems in computers have RJ11

sockets.

After you have checked your additional devices, check the following table

and continue with the instructions shown:

To connect: See the instructions:

One or more additional devices, all

of which have British Telecom

sockets

“To connect additional devices with

British Telecom sockets” on

page 12

One or more additional devices,

any one of which has an RJ11

socket

“To connect additional devices with

RJ11 or British Telecom sockets”

on page 10

10 Chapter 1 Setting up ENGB

To connect additional devices

with RJ11 or British Telecom

sockets

Note

In the rare instance that you want to connect

two devices that do not have British Telecom

“Tel” sockets in addition to a phone and/or an

answering machine, you will not be able to

connect all of the devices to a single phone

jack. You might be able to connect devices to

another phone jack for this phone line.

However, if you have an answering machine,

connect it to the same phone jack as the

product.

1If you have not yet connected your

product to a phone line, see “Connecting

the product to a phone line” on page 5

before proceeding. The product should

already be connected to the left side of

the phone jack.

2Plug a dual adapter (not included) into

the phone cord for the product.

3Unplug all of the additional devices you

want to connect from their power

sources.

4To connect a device without a British

Telecom “Tel” socket (usually an internal

or external modem), plug its phone cord

into one side of the dual adapter.

2

4

ENGB Connecting additional devices 11

5To connect an answering machine, plug

the answering machine’s phone cord into

the other side of the dual adapter.

6To connect a phone, plug the phone’s

cord into the “Tel” socket on the

answering machine. If you did not

connect an answering machine, plug the

cord into the other side of the dual

adapter.

7After you have finished connecting

additional devices, plug all of the devices

back into their power source.

8 Continue to “Specifying the fax settings”

on page 13.

5

6

12 Chapter 1 Setting up ENGB

To connect additional devices

with British Telecom sockets

1Unplug all additional devices from their

power sources.

2If you have not yet connected your

product to a phone line, see “Connecting

the product to a phone line” on page 5

before proceeding. The product should

already be connected to the left side of

the phone jack.

3To connect an internal or external

modem, plug the modem’s phone cord

into the phone jack with the product.

4To connect an answering machine, plug

the answering machine’s phone cord into

the phone jack with the product (or into

the “Tel” socket on the last device you

connected).

5To connect a phone, plug the phone cord

into the phone jack with the product (or

into the “Tel” socket on the last device

you connected).

6After you have finished connecting

additional devices, plug them all back

into their power sources.

7 Continue to “Specifying the fax settings”

on page 13.

2

3

4

ENGB Specifying the fax settings 13

Specifying the fax settings

Before you can begin using your product’s fax features, you must

complete the following tasks:

●Set the time and date

●Set your fax header

●Set the answer mode

●Set rings-to-answer

●Enable answer ring patterns, if needed

Note If you will be installing the product software on your computer, you can

skip the remaining instructions in this chapter. The software install will

automatically walk you through setting up the fax settings. See the getting

started guide for instructions.

Note In the U.S. and many other regions, setting the time, date, and other fax

header information is a legal requirement.

To enter text from the control panel

Use the following instructions to enter information from the product’s

control panel with the alphanumeric keypad and the <and > buttons:

●Numbers: To enter numbers, press the numeric button for the

number you need.

●Letters: To enter letters, repeatedly press the numeric button for the

letter you need until that letter appears (for example, if the first letter

you need is a “C,” press 2 repeatedly until a “C” appears in the

control panel display).

●Punctuation marks: To enter punctuation marks, repeatedly press

* until the character you want appears in the control panel display.

●Spaces: After entering any character, press > twice to create a

space after that character and move the cursor to an insertion point

after the space.

●Errors: If you enter a character incorrectly, use the < button to

erase the incorrect character, then enter the correct character.

To set the time and date

To set or change the time and date, use the following steps. If you need

help entering any information, see “To enter text from the control panel”

on page 13.

1On the control panel, press menu/enter.

2Using the < and > buttons, select Time/Date, Header, and press

menu/enter.

14 Chapter 1 Setting up ENGB

3Press menu/enter to select Time/Date.

4Using the < and > buttons, specify either the 12-hour or the 24-hour

clock, and press menu/enter.

5Using the alphanumeric keypad, enter the current time.

6If you specified the 12-hour clock, use the < and > buttons to move

the cursor past the fourth character. Select 1 for a.m. or 2 for p.m.,

and press menu/enter.

OR

If you specified the 24-hour clock, press menu/enter.

7Using the alphanumeric keypad, enter the current date.

• Make sure you use two digits to specify the month and day (for

example, use “05” for May and “01” for the first day of the month).

8Press menu/enter.

To set the fax header

To set or change the fax header information, use the following steps. If

you need help entering any information, see “To enter text from the

control panel” on page 13.

1On the control panel, press menu/enter.

2Using the < and > buttons, select Time/Date, Header, and press

menu/enter.

3Using the < and > buttons, select Fax Header, and press

menu/enter.

4Using the alphanumeric keypad, enter your fax number, and press

menu/enter.

5Using the alphanumeric keypad, add the name of your company,

and press menu/enter.

Setting the answer mode

Depending on your situation, you can set the HP LaserJet 3330’s

answer mode to automatic or manual.

●Automatic: In automatic answer mode, the product answers

incoming calls after a specified number of rings or upon recognition

of special fax tones. To specify the number of rings, see “Setting

rings-to-answer” on page 15.

●Manual: In manual answer mode, the product never answers calls.

You must start the fax-receiving process yourself, either by pressing

start fax on the control panel or by picking up a phone connected to

that line and dialing 1-2-3.

The default answer mode is automatic.

ENGB Setting rings-to-answer 15

Note Although most users leave the answer mode set to automatic, voice callers

who dial the fax phone number will hear fax tones if the phone is not

answered, or if they do not hang up by the specified number of

rings-to-answer. If you do not want voice callers to hear fax tones, use the

manual setting, but remember that fax calls are not received automatically.

To set the answer mode

To set or change the answer mode, use the following steps:

1On the control panel, press menu/enter.

2Using the < and > buttons, select Fax Setup, and press

menu/enter.

3Using the < and > buttons, select Fax Recv. Setup, and press

menu/enter.

4Press menu/enter to select Answer Mode.

5Using the < and > buttons, select Automatic or Manual, and press

menu/enter.

6The control panel display shows the answer mode setting you

specified.

Setting rings-to-answer

When the answer mode is set to automatic, the product’s

rings-to-answer setting determines the number of times the phone rings

before an incoming call is answered.

If the product is connected to a line receiving both fax and voice calls (a

shared line) with an answering machine, you may need to adjust the

rings-to-answer. The number of rings-to-answer for the product must be

greater than the rings-to-answer on the answering machine. This allows

the answering machine to answer the incoming call and record a

message if it is a voice call. When the answering machine answers the

call, the product listens to the call and automatically answers it if it

detects fax tones.

The default setting for rings-to-answer is two.

16 Chapter 1 Setting up ENGB

Recommended rings-to-answer table

Use the following table to determine the number of rings-to-answer to

use.

To set the number of rings-to-answer

To set or change the number of rings-to-answer, use the following steps:

1On the control panel, press menu/enter.

2Using the < and > buttons, select Fax Setup, and press

menu/enter.

3Using the < and > buttons, select Fax Recv. Setup, and press

menu/enter.

4Using the < and > buttons, select Rings To Answer, and press

menu/enter.

5Using the alphanumeric keypad, enter the number of

rings-to-answer, and press menu/enter.

Type of phone line Recommended rings-to-answer

Dedicated fax line (receiving

only fax calls)

Leave at two rings.

One line with two separate

numbers and ring pattern

service

Leave at two rings. (If you have an answering

machine or computer voicemail for the other phone

number, make sure the product is set to a lesser

number of rings than the answering system. Also, see

“Enabling answer ring patterns” on page 17.)

Shared line (receiving both fax

and voice calls) with only an

attached phone

Set to five rings.

Shared line (receiving both fax

and voice calls) with an attached

answering machine or computer

voicemail

Two rings more than the answering machine or

computer voicemail. (You cannot set the product to

more than six rings.)

ENGB Enabling answer ring patterns 17

Enabling answer ring patterns

Ring pattern or distinctive ring service is available through some local

phone companies and allows you to have more than one phone number

on a single line. Each phone number has a unique ring pattern, allowing

you to answer voice calls and the product to answer fax calls.

If you subscribe to a ring pattern service with your phone company, you

must set the product to answer the correct ring pattern.

Note If you do not have ring pattern service and you change the ring pattern

settings to something other than All Rings, the product might not be able

to receive faxes.

To enable answer ring patterns

To enable answer ring patterns, use the following steps:

1On the control panel, press menu/enter.

2Using the < and > buttons, select Fax Setup, and press

menu/enter.

3Using the < and > buttons, select Fax Recv. Setup, and press

menu/enter.

4Using the < and > buttons, select Answer Ring Type, and press

menu/enter.

5Using the < and > buttons, select the ring pattern you want, and

press menu/enter.

6After product installation is complete, ask someone you know to

send you a fax in order to verify that the ring pattern service is

working correctly.

18 Chapter 1 Setting up ENGB

ENGB Loading originals to fax 19

Faxing (basic)

This chapter will present some of the basic faxing features available on

your HP LaserJet 3330. For complete information on all fax features, as

well as information about all other product features, refer to the

electronic user guide that came on your product CD-ROM. For

instructions on accessing the electronic user guide see “Accessing the

electronic user guide” on page 42.

Loading originals to fax

Use the following instructions to load original documents for faxing.

To load fax documents

1Before loading the fax documents into the ADF input tray, make sure

there is nothing on the scanner glass.

2Put the top ends of the document to be faxed print side up in the

ADF input tray with the first page to be scanned at the top of the

stack.

3Push the document up against the side of the ADF input tray.

4Slide the document into the ADF input tray until it does not move

any farther.

The document is now ready to be faxed.

Sending faxes

To send a fax to one recipient

Note If you want to improve the quality of a paper document before faxing it,

scan the document, straighten or clean the image, and send it as a fax

from the software. For more information, see the electronic user guide.

1Dial the fax number using one of the following methods:

• Use the alphanumeric keypad on the product’s control panel.

• If the fax number you are calling has been assigned to a

one-touch key, press that key.

20 Chapter 2 Faxing (basic) ENGB

• If the fax number you are calling has a speed-dial code, press

speed dial, enter the speed-dial code using the alphanumeric

keypad, and press menu/enter.

Note When dialing with the alphanumeric keypad, include any pauses or other

needed numbers, such as an area code, an access code for numbers

outside a PBX system (usually a 9 or 0), or a long-distance prefix. For

more information, see “Using dialing characters” on page 28.

2Load the document into the ADF input tray.

3Adjust any fax settings, such as resolution.

4Press fax/send.

When the last page of the fax has exited the product, you can start

sending another fax, copying, or scanning.

To fax to numbers you use regularly, you can assign a one-touch key or

speed-dial code. See “To program speed-dial codes and one-touch

keys” on page 23 and “To program group-dial codes” on page 26. If you

have electronic phone books available, you may be able to use them for

selecting recipients. Electronic phone books are generated with

third-party applications.

Changing the default contrast and resolution for

outgoing faxes

The contrast affects the lightness and darkness of an outgoing fax as it

is being sent. Resolution affects the sharpness of outgoing faxes. It also

affects the transmission speed of faxes.

To change the default contrast

The default contrast is the contrast normally applied to items being

faxed. The slider is set to the middle as the default contrast setting.

1Press menu/enter.

2Use the < or > button to select Fax Setup and press menu/enter.

3Use the < or > button to select Fax Send Setup and press

menu/enter.

4Use the < or > button to select Def. Light/Dark.

5Use the < button to move the slider to the left to make the fax lighter

than the original, or use the > button to move the slider to the right

to make the fax darker than the original.

6Press menu/enter to save your selection.

ENGB Deleting faxes from memory 21

To change the default resolution

Resolution affects the quality, in dots per inch, of documents to be faxed.

It also affects the transmission speed.

Use this procedure to change the default resolution for all faxes.

1Press resolution to display the current resolution setting.

2Use the < or > button to display the desired resolution setting.

3Press menu/enter to save the selection.

Deleting faxes from memory

Use this procedure only if you are concerned someone else has access

to your product and will try to reprint faxes from the reprint memory.

CAUTION In addition to clearing the reprint memory, this procedure clears any fax

currently being sent, unsent faxes pending redial, faxes scheduled to be

sent at a future time, and faxes not printed or forwarded.

To delete faxes from memory

1Press menu/enter.

2Press > once to display Fax Functions and press menu/enter.

3Use the < or > button to select Clear Saved Faxs, and press

menu/enter.

4Press menu/enter to confirm the deletion.

Sending faxes from the software

This section and the following section contain some instructions about

sending and receiving faxes using the software that came with the

product. All other software-related topics are covered in the software

help, which can be accessed from the software program’s Help menu.

Note The HP LaserJet Director and HP LaserJet Document Manager are not

supported for Microsoft Windows 95. If you use Windows 95, you can send,

but not receive, faxes with the software. However, all fax features are

available from the control panel.

You can fax electronic documents from your computer in the following

situations:

●The HP LaserJet product is connected directly to your computer or

connected to your computer over a network using an HP Jetdirect

print server.

22 Chapter 2 Faxing (basic) ENGB

Note See the getting started guide for a complete list of supported HP Jetdirect

print servers.

●The product software is installed on your computer.

●You are using Microsoft Windows 98, ME, NT 4.0 SP3, 2000, or XP,

or Mac OS 9.1 or X.

To send a fax from the software

The procedure for faxing jobs from the software may vary; the most

typical steps are shown here.

1Select a document to fax using one of the following methods:

• Open the document in the HP LaserJet Document Manager on

Windows-compatible computers.

• Open the document in the HP LaserJet Workplace on

Macintosh-compatible computers.

• Open a document in a Windows application such as Microsoft

Word. From the application, select Print from the File menu,

then select HP LaserJet Series Fax from the Printer Name

drop-down list in the print dialog box. Click OK.

• Load the document into the ADF input tray.

2Add one or more recipients on the HP LaserJet Send Fax dialog

box.

3Include a cover page (optional).

4Click Send Now.

OR

Click Send Later and select a date and time.

For more information on sending a fax using the HP LaserJet Workplace

(Mac OS), the HP LaserJet Document Manager (Windows), or the HP

LaserJet Director, see the electronic user guide.

ENGB About speed-dial codes, one-touch keys, and group-dial codes 23

Faxing (advanced)

This chapter will present a few of the advanced faxing features available

on your HP LaserJet 3330. For complete information on all fax features,

as well as information about all other product features, refer to the

electronic user guide that came on your product CD-ROM. For

instructions on accessing the electronic user guide see “Accessing the

electronic user guide” on page 42.

About speed-dial codes, one-touch keys, and group-dial

codes

You can store frequently dialed fax numbers or groups of fax numbers as

one-touch keys, speed-dial codes, or group-dial codes.

In the product’s phone book, there are a total of 275 codes available that

can be used for speed-dial codes and group-dial codes. For example, if

you program 225 of the codes as speed-dials, the remaining 50 can be

used for group-dials.

See the following procedures for more information about how to use

speed-dial codes, one-touch keys, and group-dial codes:

To program speed-dial codes and one-touch

keys

Speed-dial codes 1 through 9 are also associated with their

corresponding one-touch keys on the control panel. The one-touch keys

can be used for speed-dial or group-dial codes. A maximum of 50

characters can be entered for a single fax number.

Note Speed-dial codes, one-touch keys, and group-dial codes are more easily

programmed from the software. For instructions on programming

speed-dial codes, one-touch keys, and group-dial codes using the product

software, see the electronic user guide.

Use the following steps to program speed-dial codes and one-touch

keys from the product’s control panel:

1Press menu/enter.

2Use the < or > button to select Fax Setup and press menu/enter.

24 Chapter 3 Faxing (advanced) ENGB

3Press menu/enter to select Phone Book.

4Press menu/enter to select Individual Setup.

5Press menu/enter to select Add.

6Using the alphanumeric keypad, enter the speed-dial code number

you want to associate with this fax number, and press menu/enter.

Choosing a number from 1 to 9 also associates the fax number with

the corresponding one-touch key.

Note When entering a fax number, you can use a comma (,) for a pause, or the

letter R if you want the product to wait for a dial tone.

7Using the alphanumeric keypad, enter the fax number. Include any

pauses or other needed numbers, such as an area code, an access

code for numbers outside a PBX system (usually a 9 or 0), or a long

distance prefix.

8Press menu/enter.

9Using the alphanumeric keypad, enter a name for the fax number.

To do so, repeatedly press the numeric button for the letter you

need until the letter appears. (For a list of characters, see “Using

dialing characters” on page 28.)

Note To insert punctuation, press the asterisk (*) repeatedly until the character

you want appears and press > to go to the next space.

10 Press menu/enter to save the information.

11 If you have more speed-dial codes or one-touch keys to program,

repeat steps 1 through 10.

To delete speed-dial codes and one-touch

keys

1Press menu/enter.

2Use the < or > button to select Fax Setup and press menu/enter.

3Press menu/enter to select Phone Book.

4Press menu/enter to select Individual Setup.

5Use the < or > button to select Delete and press menu/enter.

6Using the alphanumeric keypad, enter the number of the speed-dial

code you want to delete, and press menu/enter.

7Press menu/enter to confirm the deletion.

ENGB About speed-dial codes, one-touch keys, and group-dial codes 25

To quickly program speed-dial codes or

one-touch keys

Note The following procedure cannot be used to program a group-dial code. For

group-dial code instructions, see “To program group-dial codes” on

page 26.

Use the following method to program speed-dial codes and one-touch

keys easily from the product control panel:

1On the product control panel, press phone book, enter an

unprogrammed speed-dial code, and press menu/enter.

OR

Press an unprogrammed one-touch key. The control panel display

will notify you that the speed-dial code or one-touch key has not

been programmed.

2Press menu/enter to program the speed-dial code or one-touch

key.

3Enter the fax number and press menu/enter. Include pauses, or

other needed numbers, such as an area code, an access code for

numbers outside a PBX system (usually a 9 or 0), or a long distance

prefix. (See “Using dialing characters” on page 28 for more

information.)

Note When entering a fax number you can use a comma (,) for a pause, or the

letter R if you want the product to wait for a dial tone.

4Enter a name for the fax number. To do so, repeatedly press the

numeric button for the letter you need until the letter appears. (See

“Using dialing characters” on page 28 for a list of characters.)

5Press menu/enter to save the information.

To program a one-touch key for alternate long

distance

If you use an alternate long distance carrier, you can program a

one-touch key to dial the service’s access number before a fax number.

When you need to use this one-touch key, press it, enter the fax number,

and press fax/send. Both the access number and the fax number are

then dialed together. If the access number is used almost every time you

dial a fax, it might be easier to program the access number as a dialing

prefix (see “Inserting a dial prefix” on page 29 for more information).

Note Speed-dial codes, one-touch keys, and group-dial codes are more easily

programmed from the software (not available in Windows 95). For

instructions on programming speed-dial codes, one-touch keys, and

group-dial codes using the product software, see the electronic user guide.

26 Chapter 3 Faxing (advanced) ENGB

Use this procedure if the access number has more than 10 characters or

if you only occasionally use the access number.

1 Follow steps 1 through 6 of “To program speed-dial codes and

one-touch keys” on page 23. When entering the fax number, you

might also have to do one or both of the following tasks:

• If you have to wait for an access tone at some point in the

number, enter one or more three-second pauses by pressing

pause/redial.

• Enter a personal identification number (PIN), if applicable.

2When you are finished entering the access number, press

pause/redial. A pause at the end of the string tells the product not

to dial this number until you dial the fax number.

3 Continue with steps 7 through 10 of “To program speed-dial codes

and one-touch keys” on page 23.

To manage group-dial codes

If you send information to the same group of people on a regular basis,

you can program a group-dial code to simplify the task. Any available

speed-dial codes can be programmed with group-dial codes. Group-dial

codes using numbers 1 through 9 are also associated with the

corresponding one-touch key on the control panel. Any individual can be

added to a group. All group members must have programmed speed-dial

codes or one-touch keys assigned to them before being added to the

group-dial code.

Use the instructions below to manage your group-dial codes.

Note Speed-dial codes, one-touch keys, and group-dial codes are more easily

programmed from the software. For instructions on programming

speed-dial codes, one-touch keys, and group-dial codes using the product

software, see the electronic user guide.

To program group-dial codes

1Assign a speed-dial code to each fax number you want in the group.

(For instructions, see “To program speed-dial codes and one-touch

keys” on page 23.)

2Press menu/enter.

3Use the < or > button to select Fax Setup and press menu/enter.

4Press menu/enter to select Phone Book.

5Use the < or > button to select Group Setup and press menu/enter.

6Use the < or > button to select Add Group and press menu/enter.

ENGB About speed-dial codes, one-touch keys, and group-dial codes 27

7Using the alphanumeric keypad, enter the number you want to

associate with this group and press menu/enter. Choosing 1

through 9 also associates the group with the corresponding

one-touch key.

8 Using the numeric keypad, enter a name for the group. See “Using

dialing characters” on page 28 for instructions on using the keypad.

After the name of the group has been entered, press menu/enter.

9Press the one-touch key or choose the speed-dial code for the

group member you want, and press menu/enter. Press

menu/enter again to confirm the addition. Repeat this step for each

group member you want to add.

10 When you are finished, press cancel.

11 If you have more group-dial codes to enter, press menu/enter and

repeat steps 1 through 11.

To delete group-dial codes

1Press menu/enter.

2Use the < or > button to select Fax Setup, and press menu/enter.

3Press menu/enter to select Phone Book.

4Use the < or > button to select Group Setup, and press menu/enter.

5Use the < or > button to select Delete Group, and press

menu/enter.

6Using the alphanumeric keypad, enter the number of the group-dial

you want to delete and press menu/enter.

7Press menu/enter to confirm the deletion.

To delete an individual from a group-dial code

1Press menu/enter.

2Use the < or > button to select Fax Setup, and press menu/enter.

3Press menu/enter to select Phone Book.

4Use the < or > button to select Group Setup, and press menu/enter.

5Use the < or > button to select Del. # in Group, and press

menu/enter.

6Use the < or > button to select the individual you want to delete from

the group.

7Press menu/enter to confirm the deletion.

8Repeat steps 6 and 7 to delete other individuals from the group.

OR

Press cancel if you are finished.

28 Chapter 3 Faxing (advanced) ENGB

To delete all phone book entries

You can delete all speed-dial codes, one-touch keys, and group-dial

codes that are programmed in the product.

CAUTION Once speed-dial codes, one-touch keys, and group-dial codes are deleted,

they cannot be recovered.

1Press menu/enter.

2Use the < or > button to select Fax Setup, and press menu/enter.

3Press menu/enter to select Phone Book.

4Use the < or > button to select Delete All, and press menu/enter.

5Press menu/enter to confirm the deletion.

Using dialing characters

When using the control panel to enter your name in the header or type a

name for a one-touch key, speed-dial code, or group-dial code, press the

appropriate numeric button repeatedly until the letter you need appears.

Then, press > to select that letter and move to the next space. This table

shows which letters and numbers appear on each numeric button when

the default language is set to English:

button number characters

11

2 A B C a b c

3D E F d e f

4 G H I g h i

5J K L j k l

6M N O m n o

7P Q R S p q r s

8 T U V t u v

ENGB Inserting a dial prefix 29

To insert a pause or wait

You can insert pauses into a fax number you are dialing or programming

to a one-touch key, speed-dial code, or group-dial code. Pauses are

often needed when dialing internationally or connecting to an outside

line.

Press pause/redial to enter a three-second pause in your dialing

sequence. A comma appears on the control panel display, indicating the

pause will occur at that point in the dialing sequence.

Inserting a dial prefix

A dial prefix is a number or group of numbers automatically added to the

beginning of every fax number you enter at the control panel or from the

software.

By default, this setting is off. You may want to turn this setting on and

enter a prefix if, for example, you have to dial a number such as 9 to get

a phone line outside your company’s phone system. While this setting is

on, you can still dial a fax number without the dial prefix by using manual

dial. For instructions, see “Using manual dial” on page 30.

To set the dial prefix

1Press menu/enter.

2Use the < or > button to select Fax Setup, and press menu/enter.

3Press > once to select Fax Send Setup, and press menu/enter.

4Use the < or > button to select Dial Prefix, and press menu/enter.

5Use the < or > button to select On or Off, and press menu/enter.

6If you choose On, use the numeric buttons to enter the prefix, and

press menu/enter. You can use numbers, pauses, and dialing

symbols.

9 W X Y Z w x y z

00

* ( ) + - . / , “ * & @

# space #

30 Chapter 3 Faxing (advanced) ENGB

Enabling an extension phone

With this setting turned on, you can alert the product to pick up the

incoming fax call by pressing 1-2-3 sequentially on the telephone

keypad. The default is Yes. Turn this setting off only if you have a service

from your telephone company that also uses the 1-2-3 sequence. The

service will not work if it conflicts with the product.

1Press menu/enter.

2Use the < or > button to select Fax Setup, and press menu/enter.

3Use the < or > button to select Fax Recv. Setup, and press

menu/enter.

4Use the < or > button to select Extension Phone, and press

menu/enter.

5Use the < or > button to select On or Off, and press menu/enter to

save your selection.

Using manual dial

Normally, the product dials after you press fax/send. At times, however,

you might want the product to dial each number as you press it. For

example, if you are charging your fax call to a calling card, you may need

to dial the fax number, wait for the acceptance tone of your telephone

company, and then dial the calling card number. When dialing

internationally, you might need to dial part of the number and then listen

for dial tones before continuing to dial.

To use manual dial

1Load the document into the ADF input tray.

2Press fax/send.

3Begin dialing. The fax number dials as you press each digit. This

allows you to wait for pauses, dial tones, international access tones,

or calling card acceptance tones before continuing to dial.

Printing the fax activity log

On demand, you can print a log of the last 40 faxes. This log includes

entries for:

●All faxes received to the product

●All faxes sent from the control panel

●All faxes sent from the HP LaserJet Document Manager (for

Windows-compatible computers directly connected to the product)

●All faxes sent from the HP Workplace (for Macintosh-compatible

computers directly connected to the product)

ENGB Changing the fax call report print times 31

Note The HP LaserJet Document Manager is not supported for Microsoft

Windows 95.

To print the fax activity log

1Press menu/enter.

2Use the < or > button to select Reports and press menu/enter.

3Use the < or > button to select Fax Activity Log and press

menu/enter.

4Press menu/enter to select Print Log Now. The product exits the

menu settings and prints the log.

Changing the fax call report print times

The fax call report is a brief report indicating the status of the last sent or

received fax. You can set your product to print a fax call report after the

following events:

●Every Fax Error (the default)

●Send Fax Error

●Receive Fax Error

●Every Fax

●Send Fax Only

●Never

Note If you choose Never, you will have no indication that a fax failed to transmit

unless you print a fax activity log.

To set fax call report print times

Use the following steps to set when the fax call report prints:

1Press menu/enter.

2Use the < or > button to select Reports and press menu/enter.

3Use the < or > button to select Fax Call Report and press

menu/enter.

4Press the > button once to select Print Report and press

menu/enter.

5Use the < or > button to select the option for when you want the fax

call reports to print.

6Press menu/enter to save your selection.

32 Chapter 3 Faxing (advanced) ENGB

ENGB Is your fax set up correctly? 33

Troubleshooting

Use the information in this chapter to troubleshoot general fax issues.

For more advanced fax troubleshooting information, see the electronic

user guide.

Is your fax set up correctly?

Use the following checklist to help you define what is causing any faxing

problems you might be encountering.

●Are you using the phone cord supplied with the product?

This product has been tested with the supplied phone cord to meet

RJ11 specifications.

●Is the Fax/Phone line connector installed in the correct socket

on the product?

It should be plugged into the product’s line socket (the socket on top

with an “L” next to it). You must open the left side panel to access

the socket. See “Connecting the product to a phone line” on page 5

for details.

●Is the Fax/Phone line connector seated into the socket on the

product?

Gently pull on the Fax/Phone line connector to make sure it is well

seated into the socket.

●Is the phone wall jack working properly?

Verify that a dial tone exists by attaching a phone to the wall jack.

Can you hear a dial tone and can you make a phone call?

What type of phone line are you using?

●Dedicated line: A unique fax/phone number assigned to receive or

send faxes. The phone cord should be connected to the top port

inside the left side panel of the product (the one that is not labeled

with a telephone icon).

●Shared phone line: A system where both phone calls and faxes

are received or sent using the same phone number and phone line.

A single standard phone line can only perform one function at a

time. You cannot send a fax while talking on the phone or while

connecting to the Internet using the same phone line.

34 Chapter 4 Troubleshooting ENGB

●PBX system: A business environment phone system. Standard

home phones and the HP LaserJet 3330 use an analog phone

signal. PBX systems are digital and are incompatible with standard

phones and with devices such as the HP LaserJet 3330. You need

to have access to a standard analog phone line in order to send and

receive faxes.

●Roll-over lines: A phone system feature where, when one

incoming line is busy, the next call “rolls over” to the next available

line. Try attaching the product to the first incoming phone line. The

product will answer the phone after it rings the number of times set

in the product’s rings-to-answer setting. (See “Setting

rings-to-answer” on page 15.)

●Distinctive ring service: The phone company can assign two

phone numbers to one physical line and assign each number a

distinctive ring pattern. Make sure the product is set to respond to

the correct distinctive ring pattern assigned to the fax phone number

by your phone service provider. (See “Enabling answer ring

patterns” on page 17.)

Are you using a surge protection device?

This is a device used between the wall jack and the product to protect

the product against electrical power passed through the phone lines.

These can cause some fax communication problems by degrading the

quality of the phone signal. If you are having problems sending or

receiving faxes and are using one of these devices, connect the product

directly to the phone jack on the wall to determine whether the problem

is with the surge protection device.

Are you using a phone company voice

messaging service?

This is a voice messaging service used to replace telephone answering

devices. If the messaging service’s rings-to-answer setting is lower than

the product’s rings-to-answer setting, the messaging service answers

the call and the product is not able to receive faxes. If the product’s

rings-to-answer setting is lower than that of the messaging service, the

product will answer all calls and no call will ever be routed to the

messaging service. The only voice messaging solution that can be

successfully used with the product is a stand-alone telephone answering

machine.

Are you using an answering machine?

An answering machine should be connected directly to the port located

inside the left side panel of the product that is labeled with the telephone

icon or should be shared on the same phone line extension.

ENGB General fax problems 35

Set the product’s rings-to-answer for one ring more than the number of

rings for which the answering machine is set. See “Setting

rings-to-answer” on page 15 for more information.

Note If an answering machine is connected on the same phone line but on a

different jack, it may interfere with the product’s ability to receive faxes.

General fax problems

Use the tables in this section to solve fax problems.

Problem Cause Solution

Document stops

feeding in the middle of

faxing.

The maximum length of a

page you can load is 381 mm

(15 inches). Faxing of a

longer page stops at 381 mm

(15 inches).

The minimum page size for

the ADF is 127 by 127 mm (5

by 5 inches). If the item is too

small, it can jam inside the

ADF.

If there is no jam and it has been

less than one minute, wait a

moment before pressing Cancel.

If there is a jam, see the topics in

the electronic user guide on

clearing jams. Then, resend the

job.

If there is a jam, see the topics in

the electronic user guide on

clearing jams.

Fax activity logs or fax

call reports are printing

at unwanted times.

The fax activity log or fax call

reports settings are not

correct.

Print a configuration report and

check when the reports print. See

the topics in the electronic user

guide on printing a configuration

report, setting when the fax call

report prints, and setting the fax

activity log to print automatically.

The volume for sounds

coming from the

product is too high or

too low.

The volume setting needs to

be adjusted.

See the topic in the electronic user

guide on changing the sound

volume for instructions about

changing volume settings.

36 Chapter 4 Troubleshooting ENGB

Receiving fax problems

Use the table in this section to solve problems that might occur when

receiving faxes.

Problem Cause Solution

Unable to start

receiving faxes from an

extension phone.

The extension phone setting

might be disabled.

See “Enabling an extension phone”

on page 30 for instructions about

changing this setting.

The telephone cord might not

be securely connected.

Check that the telephone cord is

securely connected between the

phone and the product (or other

device connected to the product).

Press 1-2-3 in sequence, wait for

three seconds, and then hang up.

Voice calls are not being

received by the phone

or answering machine

connected to the line.

The phone cord might not be

connected properly.

See “Connecting the product to a

phone line” on page 5 to check the

installation. The product must be

the first device connected to the

phone line.

The answer mode or

rings-to-answer settings

might not be set properly.

See “Setting the answer mode” on

page 14 or “Setting

rings-to-answer” on page 15 to

determine which settings you need.

The rings-to-answer must be set

higher than for the answering

machine.

The answering machine or

phone might not be

functioning.

Connect the phone or answering

machine directly to the phone line

and determine whether it works by

itself.

Incoming fax calls are

not being answered by

the product.

The answer mode might be

set to manual.

If the answer mode is set to

manual, the product never answers

calls. You have to answer the

phone and start receiving the fax

yourself. See “Setting the answer

mode” on page 14 for more

information.

ENGB Receiving fax problems 37

Incoming fax calls are

not being answered by

the product (continued).

The rings-to-answer setting

might not be set correctly.

Check the rings-to-answer setting

for your configuration. See “Setting

rings-to-answer” on page 15 to

determine which setting you need.

The answer ring pattern

feature might be turned on,

but you do not have the

service, or you do have the

service and the feature is not

set correctly.

Check the answer ring pattern

feature to make sure it is set

properly. See “Enabling answer

ring patterns” on page 17.

The phone cord might not be

connected properly, or the

phone cord is not working.

See “Connecting the product to a

phone line” on page 5 to check the

installation. Make sure you are

using the phone cord that came

with the product.

The product may not be able

to hear incoming fax tones

due to a voice message being

played by the answering

machine.

Re-record your answering machine

message, leaving at least two

seconds of silence at the beginning

of the message.

There might be too many

devices connected to the

phone line.

Try removing the last device

connected and determine whether

the product works. If not, continue

removing devices one at a time and

retry after removing each one.

The phone line might not be

working.

Do one of the following:

●Turn up the volume on the

product and press fax/send on

the control panel. If you hear a

dial tone, the phone line is

working.

●Disconnect the product from

the phone jack and connect a

phone. Try to make a phone

call to make sure the phone

line is working.

Problem Cause Solution

38 Chapter 4 Troubleshooting ENGB

Incoming fax calls are

not being answered by

the product (continued).

A voice messaging service

may be interfering with the

product answering calls.

Do one of the following:

●Discontinue the messaging

service.

●Get a phone line dedicated to

fax calls.

●Set the product to answer in

manual mode. In manual

mode, you must start the fax-

receive process yourself.

●Leave the product set to

automatic mode and lower the

rings-to-answer for the product

to a number less than the

rings-to-answer for the voice

mail (see “Setting

rings-to-answer” on page 15).

The product will answer all

incoming calls.

The product might be out of

paper and the memory is full.

Refill the paper input tray. The

product will print all of the faxes it

has saved in memory and will then

resume answering fax calls.

Faxes are transmitting

or being received very

slowly.

You might be sending or

receiving a very complex fax,

such as one with many

graphics.

Complex faxes take longer to be

sent or received.

The receiving fax machine

might have a slow modem

speed.

The product only sends the fax at

the fastest modem speed the

receiving fax machine can use.

The resolution at which the

fax was sent or is being

received is very high. A

higher resolution typically

results in better quality, but

also requires a longer

transmission time.

If you are receiving the fax, call and

ask the sender to lower the

resolution and resend the fax.

If you are sending, lower the

resolution and resend the fax. See

“Changing the default contrast and

resolution for outgoing faxes” on

page 20 to change the default

setting.

Problem Cause Solution

ENGB Sending fax problems 39

Sending fax problems

Use the table in this section to solve problems that might occur when

sending faxes.

Faxes are transmitting

or being received very

slowly (continued).

If there is a poor phone line

connection, the product and

the receiving fax machine

slow down the transmission

to adjust for errors.

Hang up and resend the fax.

Have the phone company check

the phone line.

Faxes are not printing

or are printing

incorrectly at the

product.

There is no media in the

media input tray.

Load media. Any faxes received

while the input tray is empty are

stored in memory and will print

once the tray has been refilled.

The receive to PC option

might be selected, and faxes

are being received by the

computer.

Check to determine whether the

computer is receiving faxes:

Click Start, point to Programs,

point to HP LaserJet 3300, point to

Tools, and click HP LaserJet

Device Configuration.

Click the Fax tab, then the Receive

tab.

Clear the Receive to PC check box

if it is selected, and click OK.

Faxes are printing on

two pages instead of

one.

The autoreduction setting

may not be set correctly.

If you want faxes to be reduced to

fit on one page, the autoreduction

setting should be on. If the setting

is off, faxes may print on multiple

pages. See the autoreduction topic

in the electronic user guide to

adjust the setting.

Received faxes are too

light or are printing only

on half of the page.

The product ran out of toner

while printing a fax.

The product stores up to 10 of the

most recently printed faxes. As

soon as possible, replace the print

cartridge and see the instructions

for reprinting a fax in the electronic

user guide.

Problem Cause Solution

40 Chapter 4 Troubleshooting ENGB

Problem Cause Solution

Faxes quit during

sending.

The fax machine to which you

are sending might be

malfunctioning.

Try sending to another fax

machine.

Your phone line might not be

working.

Do one of the following:

●Turn up the volume on the

product and press fax/send on

the control panel. If you hear a

dial tone, the phone line is

working.

●Disconnect the product from

the phone jack and connect a

phone. Try to make a phone

call to make sure the phone

line is working.

The product is receiving

faxes but is not sending

them.

If your product is on a PBX

system, the PBX system

might be generating a dial

tone the product cannot

detect.

Disable the detect dial tone setting.

See the dial tone setting topic in

the electronic user guide.

There might be a poor phone

connection.

Try again later.

The fax machine to which you

are sending might be

malfunctioning.

Try sending to another fax

machine.

Your phone line might not be

working.

Do one of the following:

●Turn up the volume on the

product and press fax/send on

the control panel. If you hear a

dial tone, the phone line is

working.

●Disconnect the product from

the phone jack and connect a

phone. Try to make a phone

call to make sure the phone

line is working.

ENGB Sending fax problems 41

Outgoing fax calls keep

dialing.

The product will automatically

redial a fax number if the

redial on busy option is set to

on.

To stop the redials while the

product is dialing, press Cancel.

See the redial topic in the

electronic user guide if you need to

change the setting.

Faxes you send are not

arriving at the receiving

fax machine.

The receiving fax machine

might be off or have an error

condition, such as being out

of paper.

Call the recipient to make sure the

fax machine is on and ready to

receive faxes.

A fax might be in memory

because it is waiting to redial

a busy number, there are

other jobs ahead of it waiting

to be sent, or the fax is set up

for a delayed send.

If a fax job is in memory for any of

these reasons, an entry for the job

appears in the fax log. Print the fax

activity log (see “Printing the fax

activity log” on page 30) and check

the Status column for jobs with a

Pending designation.

You cannot dial all of

the numbers in a long

fax number.

The maximum number of

digits or characters that can

be entered into a fax number

is 50.

Try dialing the fax number in

manual mode. See “Using manual

dial” on page 30.

Problem Cause Solution

42 Chapter 4 Troubleshooting ENGB

Accessing the electronic user guide

To access the electronic user guide from the

product software

If you have installed the product software, you can access the electronic

user guide by selecting User Guide from the software’s Help menu.

To access the electronic user guide from the

product CD-ROM

If you have not installed the product software, you can still view the

electronic user guide on your computer by following these steps:

1To open the Welcome screen, insert the product software CD-ROM

in your computer’s CD drive.

• If the Welcome screen does not open, click Start on the

Windows task bar, click Run, type Z:\setup (where Z is your CD

drive letter), and click OK.

2From the Welcome screen, click Documentation.

3From the Documentation screen, click PDF Format or HTML Help

Format in the User Guide Viewing Options box.

Note If you are running Windows 95 on your computer, you must have Internet

Explorer 4.01 or greater to view or print the electronic user guide in HTML

Help format.

To view or print the electronic user guide in PDF format, you must have

Adobe Acrobat Reader installed on your computer.

6.5" x 9" BACK COVER

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Hewlett-Packard Company

www.hp.com/support/lj3300

C9126-90919

*C9126-90919*

*C9126-90919*

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