HP User's Guide Design Jet 3000/3500 CP Printer Users C4724 90051 Bpp02508

User Manual: HP HP DesignJet 3000/3500 CP Printer Users Guide - C4724-90051

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C4724A/C4723A

HP DesignJet 3500/3000CP Printer

325
425
488

4998

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2000

58%
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20%
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User’s Guide

Manual part number
C4724-90051
Printed in Europe
Customer reorder number
C4724-60011
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C4724-90051 English

User’s Guide

HP DesignJet 3500CP/
3000CP Printer

Finding Information

Finding Information
This User’s Guide contains:

n
n
n

A comprehensive explanation of all the printer’s features and specific
information directly associated with the HP DesignJet CP Ink System (Imaging
ink)
Specific information directly associated with the HP DesignJet CP Ink System
UV (UV Pigmented ink)
Information on using the Take up reel.

The Assembly Instructions contain:
Step by step instructions for unpacking the printer and installing the Legs and the
Take Up Reel. It also contains dis-assemble instructions and repacking instructions.

The Setup Guide contains:

Detailed information on setting up your printer for the first time, including:
– initial installation of the ink system components
– loading media
– connecting your printer to a computer or network
– setting up your printer software

The Quick Reference Guide contains:

Information that you are most likely to need at the printer on a
day–by–day basis, such as how to navigate through the front-panel menu, load
media, and replace ink systems.

CD-Rom
When this symbol is displayed it indicates that there is video footage available
which gives you more information on the subject. Refer to the CD “Installing and
using HP DesignJet Printers” or “A User’s Introduction” (in English only) which
was supplied with your printer.

Finding Information

Where to find the most commonly needed information
To find how to …

Go to …

Install the printer

•The Setup Guide.

Connect the printer

•The Setup Guide.

Choose media

•Page 3-2, Choosing Media in this guide.

Load media

•Page 3-13, Loading Roll Media in this guide or the quick
reference guide.

Load the Take Up Reel

•Page 3-20, Take Up Reel loading or the quick reference guide

Replace ink system components

•Page 4-11, Removing and Replacing Ink Systems in this guide.

See the printer’s current configuration

•Page 8-5, Viewing the Current Configuration of the FrontPanel Settings.

Turning on the Take up reel

•Page 8-12, Turning on the Take Up Reel

Make selections in the front-panel menu

•Page 2-14, Navigating the Menu System.

Clear a media jam

•Page 11-44, Clearing a Media Jam

Solve image quality problems

•Page 11-5, Solving Image-Quality Problems

Interpret a front-panel message

•Chapter 12, Front-Panel Messages.

Order accessories

•Page 13-18, Ordering Accessories

To find any other information

Go to the index at the back of this manual.

iii

Table of Contents

Table of Contents
Welcome 1-1
A Five-Minute Guide To Your Printer 1-2
Your Printer’s Main Features 1-2
Take Up Reel 1-4
Connections 1-7
Memory 1-7
Software Applications and Drivers 1-8
Front View of Printer 1-9
Rear View of printer 1-10

Using the Front Panel 2-1
The Front Panel 2-2
Standby Mode 2-6
Printing the Current Configuration 2-7
Entering the Menu System 2-8
Printing the Menus 2-9
Printing Other Internal Prints 2-12
Navigating the Menu System 2-14
Menu Graphics Used in This Manual 2-15
Navigation Examples 2-16
Selecting the Full Menu Mode 2-16
Changing the Color Calibration Setting in the Image Quality Menu 2-18
Changing the Merge Setting in HP-GL/2 Settings 2-21
Changing Margins 2-24
Changing the Drying Time 2-26
Other Types of Front-Panel Display Information 2-28

Working with Media 3-1
Choosing Media 3-2
Some Important Points about Media Types 3-3
Supported Media Types 3-4
Using the Ink System UV Outside 3-5
Laminating the Media after Printing 3-5
Applying the Overlaminate to a Finished Print 3-5
iv

Table of Contents

Installing the Final Print 3-6
Media Types 3-8
HP Commercial Names of Media Types 3-8
Physical Characteristics of Media Types 3-9
Combinations of Media Type and Print Quality 3-10
Using Coated Paper and Heavy Coated Paper with Productivity Mode 3-11
Handling Your Media 3-12
Loading Roll Media 3-13
Take Up Reel loading 3-20
Unloading Media from the Take Up Reel 3-27
Removing a Roll from the Printer 3-31
Installing a New Roll into the Printer 3-33
Changing the Core Tube on the Take Up Reel 3-36
Loading sheet media 3-40
Unloading Sheet Media 3-43
Compensating for Badly Cut Media 3-44
Adjusting Skew Tolerance 3-44
Drying Time (Take Up Reel =off) 3-45
Drying time (Take Up Reel =on) 3-46

Working with Ink Systems 4-1
About the Ink System 4-2
The HP DesignJet CP Ink Systems 4-2
Main Features of the HP DesignJet CP Ink System 4-2
What is an Ink System? 4-3
How to Identify the HP DesignJet CP Ink System UV Components 4-4
Identifying the Ink System in the Printer 4-4
When Does the Ink System Refill the Printheads? 4-5
Obtaining Optimum Refill Performance using non-HP media. 4-6
Refilling the Printheads from the Front Panel 4-8
How big a print can I make without a refill? 4-8
Monitoring the Ink Level 4-9
When should I Replace an Ink System? 4-10
Removing and Replacing Ink Systems 4-11
Working with multiple Ink Systems 4-12
Handle Ink Systems with Care 4-12

Table of Contents

Replace the Ink System 4-13
After replacing the Ink System 4-23
Removing and Storing Partially Used Ink Systems 4-24
Handle the Ink Systems with Care 4-24
Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25
Removing the Ink System from the HP DesignJet CP Ink System Storage
Container 4-29

Controlling the Page Format 5-1
Page Format 5-2
Do You Need to Adjust the Page Size in the Front Panel? 5-4
Adjusting the Page Size in the Front Panel 5-5
Page Size and Clipped Images 5-7
Page Size and Nesting (Roll Media Only) 5-7
Page Size and Accuracy 5-8
Page Size Using 3M™ Changeable Opaque Imaging Media 8522CP 5-10
Selecting the Ink Emulation Mode 5-11
Adjusting Margins for Roll and Sheet Media 5-12
Margins and Automatic Cutting 5-14
Print Margins Using 3M™ Changeable Opaque Imaging Media 8522CP 5-14
Rotating an Image 5-15
Rotating an Image from the Front Panel 5-15
What is Rotated? 5-16
How Does Rotate Interact with Your Software? 5-17
Printing a Mirror Image 5-19
Changing the Scale of a Printed Image 5-20

Controlling the Overall appearance of a Print 6-1
Ways of Controlling the Print’s Appearance 6-2
Changing Pen Widths and Colors Using the Internal Palettes 6-3
To Select a Palette 6-4
Viewing Current Config. Settings 6-5
Viewing the Colors Available For a Palette 6-6
To Change the Palette Settings 6-7
Changing the Treatment of Overlapping Lines

Table of Contents

(Merge) 6-9
Printing Color Images in Monochrome 6-10
Switching between Color and Monochrome 6-11
Printing Speeds and Print Quality 6-12
Print mode settings 6-14
Changing the print mode 6-16

Managing Your Prints 7-1
Managing Pages Currently being Printed or Drying 7-2
Cancelling a Page 7-2
Cutting a Page before Drying is Complete
(Roll Media Only) 7-3
Pausing while Printing a Series of Pages 7-4
Managing Pages not yet Printed (the Queue) 7-5
What is the Queue? 7-5
Starting to Print a File that is Waiting for a Time-out 7-7
Identifying a Job in the Queue 7-8
Viewing the Size of a Page in the Queue
(Non-Postscript) 7-8
Prioritizing a Job in the Queue 7-9
Deleting a Job from the Queue 7-9
Making Copies of a Job in the Queue 7-10
Avoiding Media Waste by Nesting Pages 7-11
When Does the Printer Try to Nest Pages? 7-13
Which Pages Qualify for Nesting? 7-13
Which Pages Cannot be Rotated? 7-13
Turning Nesting On or Off and Choosing the Nesting Method 7-14
What Happens to Nesting if You Turn Queueing Off? 7-14
How Long does the Printer Wait for Another File? 7-15
Getting the Best from Nesting (Nesting and Margins) 7-16
Nesting and the Rotate Feature 7-16

Reconfiguring Your Printer 8-1
Viewing the Current Overall Configuration of the Printer 8-2
Viewing the Current Configuration of the Front-Panel Settings 8-5
To Change the Front-Panel Settings 8-5
Recalibrating the Printer for Accuracy 8-6
When to Recalibrate the Printer 8-6
vii

Table of Contents

To Recalibrate the Printer 8-6
To Restore the Factory’s Calibration 8-7
Changing the Graphics Language 8-8
To Change the Graphics Language Setting 8-8
Graphics Language and Networks 8-9
Changing the Interface Settings 8-10
To Change the I/O Time-out Setting 8-10
Upgrading Your Printer with More Memory 8-11
Turning on the Take Up Reel 8-12
Improving Throughput in the HP DesignJet 3500CP printer 8-14

Controlling Image Quality 9-1
Selecting the Ink Emulation Mode 9-2
Calibrating the Color Output 9-3
Comparing Color Output between Imaging and UV Ink Sysytems 9-3
Performing a Image Quality Test 9-4
Servicing the Printheads 9-5
Aligning Printheads 9-5
Refilling Printheads 9-5
Checking Printheads 9-6
Media Test Print 9-8
How to perform the Media Test Print 9-9
Changing the Print Mode when Media is Already Loaded 9-11

Maintaining Your Printer 10-1
Cleaning the Printer 10-2
Cleaning the Printer Exterior and Inside the Doors 10-2
Lens Maintenance 10-3
Replacing the Lens Cover 10-4
What to Do Next 10-5
Normal Printer Use 10-6
Storing and Moving Your Printer 10-7
Selecting Transport Mode 10-7
Removing the Printheads 10-8
Removing the Printhead Cleaners 10-9
Removing the Ink Cartridges 10-11
Switching off and Disconnecting the Printer 10-13
viii

Table of Contents

Troubleshooting 11-1
A Note About Troubleshooting 11-2
Where to Find Help in Solving Problems 11-3
Finding the Source of Your Problem 11-4
Solving Image-Quality Problems 11-5
How to Proceed with the Image Quality Print Diagnosis 11-5
If the Color is Not as Expected 11-6
Some General Information About the Image Quality Test 11-7
Identifying the Printhead Components 11-7
How to Use the Image Quality Print 11-8
Printing the Image Quality Print 11-8
Analyzing the Image Quality Test Results 11-10
Solving the Problems 11-11
No Printing Defects Found in the Image Quality Print 11-22
Color Consistency problems 11-23
Configuration 11-24
Media 11-24
Where to Find Additional Information 11-26
If There are Slightly Warped Lines 11-26
If There are Blurred Lines (Ink “Bleeds” from Lines) 11-26
If there is a horizontal line 2 inches (5.5 cms) from the start of your image. 11-26
There are Smears and/or Scratching on Your Printed Media. 11-27
Solving Media-Handling Problems 11-28
The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly
Positioned 11-28
Prints Do Not Feed Out Properly From the Printer 11-28
The Automatic Cutter does not Cut Immediately after a Print has Finished 11-28
The Automatic Cutter does not Work 11-29
The Cutter is Jammed 11-30
A Sheet is Ejected when You Switch On the Printer 11-30
Solving Ink System Problems 11-31
Missing Ink System 11-31
Ink System Error 11-31
Summary of Ink System Defect Messages 11-32
If the Replace Ink System Key does not Work 11-34
If Brand New Printheads have Problems 11-34
If there is a Failure after Refilling Printheads 11-34
Printhead Alignment Errors 11-35
ix

Table of Contents

Printhead Checks 11-37
Using the Replace Ink System Key 11-37
Checking Ink Systems 11-38
If You Have Problems Reseating a Printhead 11-41
Cleaning Electrical Contacts 11-42
Clearing a Media Jam 11-44
Solving Communication Problems 11-45
If there is a Problem Communicating between Your Computer and the Printer 1145
Solving Problems with Image Position or Content 11-46
If the Print is Completely Blank 11-46
If the Output Contains Only a Partial Print 11-46
If the Image is Clipped 11-47
If a Long-Axis Print Is Clipped 11-47
If the Entire Image is in One Quadrant of the Correct Printing Area 11-48
If the Image Is Unexpectedly Rotated 11-48
If the Print Is a Mirror Image of Your Drawing 11-48
If the Print Is Inaccurate 11-48
If the Print is Distorted or Unintelligible 11-49
If One Image Overlays Another on the Same Sheet 11-49
If Pen Settings Seem to have No Effect 11-49
If the Printer Produces a Black and White Print When You Expected a Color Print
11-49
If the Printer has Printed a Different Print than the One You were Expecting 11-50
Solving Front-Panel Problems 11-51
If the Replace Ink System Key Does Not Work 11-51
If None of the Front-Panel Keys Work 11-51
If Page Format/Rotate does not Work 11-51
If a Display Message will not Clear 11-51
If a “System Error” Message Is Displayed 11-52
If an “Out Of Memory/Data Was Lost” Message Is Displayed 11-52
Take Up Reel problems 11-53
Solving Miscellaneous Problems 11-54
If the Printer does not Print 11-54
If the Printer Seems Too Slow 11-54
If the Printer Waits Too Long to Print a Nest 11-55
If the Bail (Black Metal Bar) does not Lower All the Way 11-55
The Media coming from the Printer is Fed Back into the Printer causing a Media
x

Table of Contents

Jam. 11-55
Getting Help 11-56
What to Do Before You Call 11-56

Front-Panel Messages 12-1
Message Explanations and Actions 12-2
STATUS Messages 12-16

Reference 13-1
Printer Specifications 13-2
Interface Specifications 13-10
Interface Cables 13-11
Regulatory Notices 13-12
To Obtain a Material Safety Data Sheet (MSDS) 13-12
Sound 13-12
Electro-Magnetic Compatibility (EMC) 13-12
VCCI Class A and class B (Japan) 13-15
Declaration of Conformity 13-16
Declaration of Conformity 13-17
Ordering Accessories 13-18
HP-GL/2 and HP RTL Programming Information 13-21
How to Order Supplies and Accessories 13-21

Glossary G-1
Index I-1

Table of Contents

xii

Welcome
1

A Five-Minute Guide To Your Printer 1-2
Front View of Printer 1-9
Rear View of printer 1-10

1-1

Welcome
A Five-Minute Guide To Your Printer

A Five-Minute Guide To Your Printer
Your Printer’s Main Features
Your printer is an inkjet printer designed for printing high-quality, large-format
color or monochrome images. Some major features of the printer are:
■ Large capacity ink system
■ True 600 dpi print resolution.
■ Take Up Reel to enable long unattended prints.
■ Able to print onto media up to 54 inches (137 cms) wide.
■ A choice of HP media designed to provide the best image quality with your
printer.
■ An easy-to-use front-panel interface with a two-line display, giving you access
to a comprehensive set of printer functions.
3500CP Only

■ Built-in Adobe PostScript Level 3 Raster Image Processor.
■ Automatic color calibration to improve color consistency between jobs.
■ Ink emulation allowing the printer to print jobs intended for devices using
standard pre-press color gamuts.
■ PostScript queueing and nesting to reduce media waste.
■ Large and very-complex PostScript file printing.

1-2

Welcome
A Five-Minute Guide To Your Printer

The HP DesignJet CP Ink Systems
There are two HP DesignJet CP Ink Systems designed together with your HP
DesignJet 3500CP or 3000CP printer.
Both Ink Systems include three-components; printhead, printhead cleaner and ink
cartridge to provide large-capacity ink, unattended printing, ease-of-use, reliability
and low-cost. Plus both Ink Systems offer true 600 dpi and new advanced dithering
algorithms for exceptional image quality prints.
Each 600-dpi thermal inkjet printhead applies ink droplets onto the media and has a
reservoir which holds enough ink for several prints. The printer automatically refills
the printhead from the ink cartridge whenever the ink volume in the printhead
reservoir becomes low.
The printer uses the printhead cleaners to clean and maintain the printheads, to
ensure best possible image quality, and to seal the printheads when not in use
ensuring the long life.
You can change Ink Systems as easy as 1—2—3 with the modular design. If you do
change one ink set for another, HP offer an Ink System Storage Container to store
partially used printheads and printhead cleaners.

Main Features of the HP DesignJet CP Ink System
The HP DesignJet CP Ink System is the ink system that you received with your HP
DesignJet CP printer. It is also referred to as Imaging ink. It is designed to deliver
clear, sharp, brilliant images with precise performance every time.

Main Features of the HP DesignJet CP Ink System UV
The HP DesignJet CP Ink UV can be purchased separately from your local HewlettPackard dealer. It is also referred to as UV Pigmented ink. The HP DesignJet CP
Ink UV prints bright, colorful, outdoor lightfast signs and posters with a HP
Outdoor Durability Warranty.
The HP DesignJet CP Ink UV is designed to work together with the HP DesignJet
CP printers to create clear prints that are lightfast and durable with lamination, even
outdoor in direct sunlight, for up to one year, guaranteed.
The UV Pigmented inks provide resistance to ultra violet light. Protecting your
prints from fading and enhancing the durability of signs and posters.

1-3

Welcome
A Five-Minute Guide To Your Printer

Take Up Reel
The Take Up Reel consists of the left and right hand assemblies, sensor assembly,
spindle assembly, core tube and a media weight. As the media is fed out of the
printer (1) it travels down the front of the printer, around the Media Weight (2) and
then onto the Core Tube (3). The Core Tube turns, reeling in the printed media.

C472372

1-4

Welcome
A Five-Minute Guide To Your Printer

Color Calibration
Automatic color calibration improves color consistency between prints. The printer
prints a test target image and measures the image color with a sensor to generate a
color calibration value that is applied to the PostScript imaging process.

Ink emulation
Ink emulation lets your printer accept CYMK PostScript files that use printing
industry standard color gamuts, enabling the printer to emulate commercial printing
presses for proofing.

PostScript queueing and nesting
PostScript queueing enables files to be reprinted quickly. PostScript nesting reduces
media waste by storing jobs and then positioning them to use the maximum width
of the media roll, reducing your printing costs.

Large/Complex PostScript file printing
The printer uses a built-in hard disk drive as extended memory for PostScript
rendering, enabling the printer to process almost any PostScript file you want to
print.

Multiple copies of prints
The built-in hard disk drive allows enhanced print management, enabling the
printer to print multiple copies of an image without re-rendering and nesting of
prints.

Print Resolution
Print resolution can be set to true 600 dots per inch (Photo mode) or 300 dots per
inch (Productivity or Economy mode). You can choose between the three levels of
print mode- Photo, Productivity or Economy - either from your software or from the
printer’s front panel.

1-5

Welcome
A Five-Minute Guide To Your Printer

Media
You can print on roll media or sheet media up to 54 inches wide (1370mm). HP
rolls of media come in 24inches (609.mm), 36 inches (914.mm), 42 inches
(1066mm) and the largest size 54 inches (1370mm).
The following media types are supported for HP DesignJet CP Ink (imaging ink)
which is high image quality for indoor use:
■ Coated paper
■ Heavyweight coated paper
■ High-gloss photo paper
■ Semi-gloss photo paper
■ Imaging film-Backlit
■ Opaque vinyl
For detailed information on Hewlett-Packard media, see pages 3-4 of this manual
and the Media Guide for the HP DesignJet CP Printers provided with your printer.
The following media types are supported for HP DesignJet CP Ink UV
(UVPigmented Ink)
■ HP Heavyweight Coated paper
■ Opaque Vinyl

User Interface
The printer’s front panel includes an easy-to-use interface with a two-line display,
giving you access to a comprehensive set of printer functions and to a number of
useful internal prints. See Chapter 2, Using the Front Panel, for a short tutorial to
teach you how to navigate through the menus and a description of internal prints.

Standby Mode
The printer has a standby mode where, after 15 minutes of inactivity, the printer
goes into a sleep mode (low-power usage mode). The printer “wakes up” whenever
you press the Standby button on the printer or there is any I/O activity such as
receipt of a file. See page1-9, Front View of Printer, for the switch location and
page 2-6, Standby Mode, for more information about this function.

1-6

Welcome
A Five-Minute Guide To Your Printer

Connections
3500CP Only

The 3500CP printer comes with an HP JetDirect network interface card, for LAN
connections, as well as a parallel interface for a direct connection to your computer.
See the Setup Guide for information on connecting your printer to a computer or
network.

3000CP Only

Your printer comes with a Modular IO (MIO) which can be used to connect a
networking card.

Memory
3500CP Only

The 3500CP printer comes with 32 MB of memory plus 4 MB of internal printing
memory. You can this expand memory up to a maximum of 68 MB by adding 4MB, 8-MB, 16-MB or 32-MB memory SIMMS. In addition to this memory, the
printer has an internal hard disk drive used as extended memory for PostScript
rendering and print management.
For part numbers see page 13-20, Memory Modules

3000CP Only

Your printer comes with 8 MB of memory plus 4 MB of internal printing memory.
You can expand this memory up to a maximum of 68 MB by adding 4-MB, 8-MB,
16-MB or 32-MB memory SIMMS.
For part numbers see page 13-20, Memory Modules

1-7

Welcome
A Five-Minute Guide To Your Printer

Software Applications and Drivers
To make sure that your printer prints exactly what you were expecting - in terms of
size, position, orientation, color and quality - use the correct driver for the
combination of your application software and your printer, and make sure that it is
configured correctly.
Many software applications include their own drivers. A set of Software
Application Notes is provided with this printer for the most popular applications. If
you find your own application in these notes, use the information they contain as a
guide to configuring the software for your printer.
Three types of drivers are supplied with the 3500CP printer:
■ HP DesignJet PostScript® drivers for Macintosh® (QuickDraw™)
■ HP DesignJet PostScript® drivers for Microsoft® Windows™ applications
■ AutoCAD Drivers for DOS and Windows
Two types of drivers are supplied with the 3000CP printer:
■ HP-GL/2 Windows Drivers
■ AutoCAD Drivers for DOS and Windows
Some printer functions behave differently when the printer receives a PostScript file
as opposed to files formatted in other printer languages (HP-GL/2 or RTL).
Throughout this manual, references to “PostScript files” mean files sent to the
printer using the HP DesignJet PostScript driver supplied with the printer and
installed by you on your Macintosh or PC.
If you don't know whether your application sends PostScript files consult your
software documentation.
It is strongly recommended that you install and use the AutoCad drivers to print
from AutoCAD. More CAD-orientated functionality is provided with these drivers,
they are also faster than HP-GL/2 or PostScript® Windows™ drivers.

1-8

Welcome
A Five-Minute Guide To Your Printer

Front View of Printer

Printheads (inside)
Window

Front Panel Display
Front Panel
Standby Switch
Printhead Cleaners
(inside)

Ink Cartridges
(inside)

' / 305

12'

Media Lever
Media Button
Media-Entry Slot

Roll Cover
m

7m
/ 106 /915mm m
= 36'' /1270m m
+
= 50'' /1372m
+
= 54''
+

42''

Take Up Reel

1-9

Welcome
A Five-Minute Guide To Your Printer

Rear View of printer
Parallel
Interface
Network Interface
Pocket for Quick
Reference Guide
and Media Knife

Handles for lifting
during assembly
of the printer
Slots for upgrades

Power Switch

1-10

Socket for
power cord

Using the Front Panel
2

The Front Panel 2-2
Standby Mode 2-6
Printing the Current Configuration 2-7
Entering the Menu System 2-8
Printing the Menus 2-9
Printing Other Internal Prints 2-12
Navigating the Menu System 2-14
Menu Graphics Used in This Manual 2-15
Navigation Examples 2-16
Other Types of Front-Panel Display Information 2-28

2-1

Using the Front Panel
The Front Panel

The Front Panel
The front panel of the printer is made up of four functional areas as shown below:

Receiving
Print Current
Configuration
(Press both Keys)

Display Section

Enter
Photo

Color
Cancel

Form Feed
and Cut

Replace
Ink System

Pause

Mono

Productivity

Status
Lights

Economy

Print Mode

C4704002

Action Keys

2-2

Print Mode Keys

Using the Front Panel
The Front Panel

Display Section

The display section of the front panel consists of the two-line display and the four
display keys to its right (Previous, ↑, ↓ and Enter).
Previous

Enter
C4704016

■ The display can show two lines of text and is used for displaying:
– menus used to configure the printer.
PAGE FORMAT

Menu Title

Mirroring

Menu Option
C4704007

– and messages.
STATUS
Aligning printheads
C4704034

– These messages may concern printer status, required actions or errors.
■ You use the display keys to navigate the menu system and select menu options.
You also use the display keys to respond to messages. see chapter 12, FrontPanel Messages, for detailed descriptions for error and status messages.
Later sections of this chapter give detailed instructions for using the display keys to
navigate the menu system and select menu options, as well as other uses of the
display keys.

2-3

Using the Front Panel
The Front Panel

Action Keys

The action keys let you:
■ cancel the current printer operation (Cancel).
■ advance and cut media (Form Feed and Cut).
■ replace ink system components (Replace Ink System).
■ pause the printer (Pause).

Cancel

Form Feed
and Cut

Replace
Ink System

Pause

C470432a

Action Keys

dddddddy

See chapter 7, Managing Your Prints, for information on the use of these keys.
Print Mode Keys

Use the print mode keys to select whether to print in color or monochrome (black
and grayscale) and to select the print quality you want. See chapter 6, Controlling
the Overall appearance of a Print, for information on the use of these keys.
Photo
Color

Productivity

Mono

Economy

C4704033

Print Mode keys

2-4

Using the Front Panel
The Front Panel

Status Lights

The status lights provide status information about the current configuration and
state of the printer. These lights are described later in this manual
Receiving

Photo
Color
Pause

Mono

Productivity

Status Lights

Economy
Print Mode

C4704031

NOTE

In most cases, settings in your application software or printer driver override
any settings you make on the front panel of the printer.

2-5

Using the Front Panel
Standby Mode

Standby Mode
The printer has a standby mode where, after a period of inactivity, the printer goes
into a sleep mode (low-power usage mode). This is indicated by the front panel
display and status indicators turning off. The indicator light on the Standby switch
is on when the printer is in standby mode. The printer “wakes up” whenever you
press the Standby switch on the printer or there is any I/O activity such as receipt of
a file.

Standby switch

C4704131a

You can manually place the printer in standby mode by pressing the Standby
switch when the printer is in normal operating mode. When you manually put the
printer in standby mode, it will not “wake up” until you press the switch again.
■ Use the Standby switch to turn the printer off and on, rather than the Power
switch on the back of the printer.
■ Use the Power Switch only when you need to isolate the printer from the power
source, such as, when you are disconnecting or connecting cables, or upgrading
memory.
NOTE

2-6

To re-initialize the printer, press and hold the Standby switch for three or more
seconds.

Using the Front Panel
Printing the Current Configuration

Printing the Current Configuration
The display section is used for setting the printer’s configuration. You can print out
a report showing the printer’s current configuration by following the steps below.
1 Make sure that media is loaded. See page 3-13, Loading Roll Media, for loading
information.
2 Press the ↑ and ↓ keys simultaneously to print the Current Configuration.
Previous
STATUS

Press These Two
Keys Simultaneously

Ready
Next
C4704019

The current configuration print fits on an A4 or US letter-size sheet. Keep this print
for later reference.

2-7

Using the Front Panel
Entering the Menu System

Entering the Menu System
1 Make sure a status screen is displayed, as shown in the example below:
STATUS
Ready
C4704034

2 Press the Enter key.
Either the SHORT MENUS screen
SHORT MENUS
Queueing & Nesting
C4704008

Only menus shaded yellow
in front-panel menus print
are accessible in Short Menus
mode. (Shaded gray if printing
in black only).

or the FULL MENUS screen:
FULL MENUS
Queueing & Nesting

All menus are accessible.

C4704008

is displayed, with the Queueing & Nesting option shown.
NOTE

2-8

You may not be able to access the menu system immediately, if the current task
overrides it. If this happens, wait until the task is completed and try again.

Using the Front Panel
Printing the Menus

Printing the Menus
You can see the complete menu structure available on the printer by printing the
Front-Panel Menus print. To help understand the menu structure and its navigation,
print it now:
NOTE

The Menus print is printed in the size specified in the Page Format → Size settings
in the front panel. However if sheet media is loaded it will automatically shrink
to fit. Make sure this setting specifies the size you want before printing.
1 Make sure that media is loaded. See page 3-13, Loading Roll Media, for loading
information.
2 On the front-panel display, go to Internal prints, as shown below.
3 Print the menu structure by selecting the Menu option from the Internal prints menu,
as follows:
STATUS
Ready
C4704034

a Press Enter.
SHORT MENUS
Queueing & Nesting

Note: Your front-panel display may show
FULL MENUS, not SHORT MENUS, depending
on your printer settings. You can print the
internal prints in either mode.

C4704034

b Press ↓ until Internal prints is displayed.
SHORT
SHORT MENUS
MENUS
sInternal prints
C4704034

2-9

Using the Front Panel
Printing the Menus

c Press Enter.
d Press ↓ or ↑ until Menu is displayed.
INTERNAL PRINTS
Menu
C4704034

e Press Enter.
The printer prints a menu tree of the entire front-panel menu structure. The
Receiving light flashes while the file is being processed, and then the printer starts
printing.
3500CP Only

Look at the Front-Panel Menus print. It shows the full menu structure. Here is a
sample section of it concerned with image quality:
There are six columns:

1 contains the highest
level menu options.
6 contains the lowest
level menu options.
C4704039

Row associated with
first level menu
(Image Quality).

Area expanded for use
in the navigation example
in this chapter.

2-10

Using the Front Panel
Printing the Menus

3000CP Only

Look at the Front-Panel Menus print. It shows the full menu structure. Here is a
sample section of it (concerned with pen settings):
There are six columns:

1 contains the highest
level menu options.
6 contains the lowest
level menu options.
C4704005

Row associated with
first level menu
(HP-GL/2).

Area expanded for use
in the navigation example
in this chapter.

2-11

Using the Front Panel
Printing Other Internal Prints

Printing Other Internal Prints
In addition to the current configuration print and menu print, there are several other
internal prints available in the printer. The internal prints are listed below:
3500CP Only

PostScript demo
Demonstrates the image quality capabilities of the printer.

PostScript config
The PostScript Configuration print shows the current configuration status of the
printer’s PostScript features.

PostScript fonts
The Fonts print shows all resident PostScript fonts (internal and downloaded) with a
printed sample of each font.

HP-GL/2 config
The HP-GL/2 Configuration print shows the current settings for the printer’s HPGL/2 features.

Usage report
The Printer Usage Information print shows the status of the printer’s usage
counters. This information includes the total number of prints, number of prints by
media size, number of prints by media type, number of prints per print mode, and
total amount of ink used per color. The counts in this report are estimates.

Image quality print
The Image Quality print can be used to help diagnose whether the printer has image
quality problems, and if problems exist, help determine the cause of image quality
problems see chapter 11, Troubleshooting, for more information about this print.

2-12

Using the Front Panel
Printing Other Internal Prints

Service print
The Service print provides information needed for printer servicing, such as the
current configuration, operating conditions (temperature and humidity), ink levels,
and other statistics about printer usage.

Menu
The Menu print shows the complete menu structure available on the printer to help
you in locating menu options in the front panel.

HP-GL/2 palette
The HP-GL/2 Palette print shows the color or grayscale definitions in the currentlyselected color palette.

Where to Find Internal Prints
The following internal prints are located under the Internal Prints menu:
3500CP Only
■ PostScript demo
■ PostScript config
■ PostScript fonts
■ HP-GL/2 config
■ Usage report print
■ Menu print
■ HP-GL/2 Palette print
The following internal prints are located under the Service Tests option in the
Utilities menu:
■ Image Quality print
■ Service print

2-13

Using the Front Panel
Navigating the Menu System

Navigating the Menu System
Once in the first-level menu, you can navigate the menu system using the display
keys.
Press Previous to display the previous menu level,
without changing any menu selections (equivalent
to moving left [←]1 one column in the Front-Panel
Menus print).
Previous

Press ↑ to scroll up, or ↓ to scroll down
through the options in a menu (equivalent
to moving up [↑] or down [↓] a column
in the Front-Panel Menus print).
The option list is continuous, allowing you
to move from the bottom to the to the top
by pressing ↓ or from the top to the bottom
by pressing ↑.

Enter

Press Enter to:
a. select an option and move to the next menu level,
when in the menu system (equivalent to moving one
column to the right [→] in the Front-Panel Menus print).
b. Change the printer’s configuration to the displayed choice
to the configuration, that is, selecting an option from the
the lowest level menu [↵].

C4704006

1 The colored arrows ↑↓← →↵, shown in square brackets above,
are used to represent pressing the relevant keys once,
in the following navigation example.

NOTE

2-14

A → character in a menu option box indicates that another level of menu is
available.

Using the Front Panel
Menu Graphics Used in This Manual

Menu Graphics Used in This Manual
At the end of this chapter, there are some examples of navigating the menu system,
showing all the menu displays available. In the rest of this manual, a menu graphic
is displayed in the left margin when you need to use the menu system. This menu
graphic gives a concise explanation of how to navigate to the exact place.
The graphics look similar to this, but further levels may be shown:
First level selection
Represents pressing Enter key

Menu mode required,
and other useful information

Second level
selection
Full menu mode
Default: 0
Affects next file sent
Stays after power off
C4704018

Currently selected options are displayed with a * in the front-panel display.

2-15

Using the Front Panel
Navigation Examples

Navigation Examples
Use the following examples to practice navigating the menu system. All examples
assume that you have entered the menu system from the STATUS screen shown
below.
STATUS
Ready
C4704034

Selecting the Full Menu Mode
◆

Make sure the STATUS display level is shown on the front panel:
STATUS
Ready
C4704034

1 Press Enter.
SHORT MENUS
Queueing & Nesting
C4704008

2 Press ↓ or ↑ until Utilities is displayed.
SHORT MENUS
Utilities
C4704034

3 Press Enter.
UTILITIES
Menu mode=Short →
C4704034

2-16

If FULL MENUS is displayed
instead of SHORT MENUS,
press the Previous key and
skip the following steps.

Using the Front Panel
Navigation Examples

4 Press Enter.
MENU MODE
Short*
C4704034

5 Press ↓.
MENU MODE
Full
C4704034

6 Press Enter.
UTILITIES
Menu mode=Full →
C4704034

7 Press Previous.
FULL MENUS
Utilities →
C4704034

8 Press Previous again to return to the STATUS screen in the front-panel display.
STATUS
Ready
C4704034

2-17

Using the Front Panel
Navigation Examples

Changing the Color Calibration Setting in the Image
Quality Menu
3500CP Only
In this example, you will change the Color Calibration setting in the Image Quality
menu. The colored arrows on the excerpt from the Front-Panel Menus print on page
2-20 correspond to the numbered instructions. From the previous example, you
should now have the STATUS screen displayed on the front panel, with FULL
MENUS mode selected.
STATUS
Ready
C4704034

1 Press the Enter key to enter the front-panel menu. You are now at the first level
shown in the menu print.
FULL MENUS
Queueing & Nesting
C4704034

2 Press the ↓ key until IMAGE QUALITY is displayed.
FULL MENUS
Image quality→
C4704034

3 Press the Enter key to select the option and move to the IMAGE QUALITY settings
second-level menu. The Ink emul. option is displayed.
IMAGE QUALITY
Ink emul.=Euroscale→
C4704034

4 Press the ↓ key once to display the Color calibration option.
IMAGE QUALITY
Color calib.=On→
C4704034

2-18

Using the Front Panel
Navigation Examples

5 Press the Enter key to select the option and move to the Color calibration third-level
menu. The option currently selected is displayed with a *.
COLOR CALIBRATION
On*
C4704034

6 Change the displayed option by pressing the ↓ or the ↑ key.
COLOR CALIBRATION
Off
C4704034

7 Press the Enter key to set COLOR CALIBRATION to the new displayed setting.
You will be returned to the IMAGE QUALITY second-level menu.
IMAGE QUALITY
Color calib.=Off →
C4704034

8 To exit the menu system, press the Previous key twice.
STATUS
Ready
C4704034

2-19

Using the Front Panel
Navigation Examples

If you now reenter the menu system and repeat steps 1 to 4, you will see the option
that you selected displayed with a *.

2
→
↓
↓

FULL MENUS
Image quality→

8
←

Ink emul.=

3
↓
7
←

EuroScale*
TOYO
Enhanced
Native
SWOP

Color Calib.= →

Printhead service=

4
→

On*
Now
Off

5
6
↑↓ ↵

Check=Frequency→

Refill Now

Align Now
C4704040

NOTE

2-20

A → character in a menu option box indicates that a lower level of menu is
available.

Using the Front Panel
Navigation Examples

Changing the Merge Setting in HP-GL/2 Settings
In this example, you will change the Merge setting in the HP-GL/2 Settings. The
colored arrows on the excerpt of the Front-Panel Menus print on the next page
correspond to the numbered instructions. You should now have the STATUS screen
displayed on the front panel, with FULL MENUS mode selected.
STATUS
Ready
C4704034

1 Press the Enter key to enter the front-panel menu. You are now at the first level
shown in the menu print.
FULL MENUS
Queueing & Nesting
C4704034

2 Press the ↓ key until HP-GL/2 settings is displayed.
FULL MENUS
HP-GL/2 settings →
C4704034

3 Press the Enter key to select the option and move to the HP-GL/2 settings secondlevel menu. The Palette option is displayed.
HP-GL/2
Palette=Software →
C4704034

4 Press the ↓ key once to display the Merge option.
HP-GL/2
Merge=Off →
C4704034

2-21

Using the Front Panel
Navigation Examples

5 Press the Enter key to select the option and move to the Merge third-level menu.
The option currently selected is displayed with a *
MERGE
Off*
C4704034

6 Change the displayed option by pressing the ↓ or the ↑ key.
MERGE
On
C4704034

7 Press the Enter key to set Merge equal to the new displayed value. You will be
returned to the Merge second-level menu.
HP-GL/2
Merge=On →
C4704034

8 To exit the menu system, press the Previous key twice.
STATUS
Ready
C4704034

2-22

Using the Front Panel
Navigation Examples

If you now reenter the menu system and repeat steps 1 to 4, you will see the option
that you selected displayed with a *.
1
↓
Software*
↓
Palette A
2 Palette=
↓
Palette B
→
↓
Factory
↓
↓
3
↓
↓
4
→
Merge=
→ Off* 5
FULL MENUS
6
On
HP-GL/2 Settings →
↑↓ ↵
4
←
8
Palette A
←
Define Palette=

Palette B
Factory

C4704009

NOTE

A → character in a menu option box indicates that another level of menu is
available.

2-23

Using the Front Panel
Navigation Examples

Changing Margins
◆

This example shows how to adjust the page margins.
Make sure the STATUS display level is shown on the front panel:
STATUS
Ready
C4704034

1 Enter the menu system by pressing the Enter key.
FULL MENUS
Queueing & Nesting
C4704034

Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the
Queueing & Nesting option. If necessary, see page 2-16, Selecting the Full Menu
Mode, to change to full menu mode.
2 Press the ↑ key or the ↓ key until the Page Format menu is displayed.
FULL MENUS
Page format →
C4704034

3 Press the Enter key.
PAGE FORMAT
Size=Software →
C4704034

4 Press the ↑ key, or the ↓ key until the Margins option is displayed.
PAGE FORMAT
Margins=Extended
C4704034

2-24

Using the Front Panel
Navigation Examples

5 Press the Enter key to display the MARGINS menu.
MARGINS
Extended*
C4704034

6 Use the ↑ and ↓ keys to display the available options and, when the desired option
is displayed, press the Enter key to select it as the setting for Margins.
7 To exit the menu system, press the Previous key twice.
STATUS
Ready
C4704034

2-25

Using the Front Panel
Navigation Examples

Changing the Drying Time

◆

This example adjusts the drying time, a setting used to suit different environmental
conditions, in the DRYING TIME menu. The printer must be in full menu mode for
this example.
Make sure the STATUS display level is shown on the front panel.:
STATUS
Ready
C4704034

1 Press the Enter key to enter the menu system.
FULL MENUS
Queueing & Nesting
C4704034

Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the
Queueing & Nesting option. If necessary, see page 2-16, Selecting the Full Menu
Mode, to change to Full Menu mode.
2 Press the ↑ key or the ↓ key until the Device Setup menu is displayed.
FULL MENUS
Device Setup→
C4704034

3 Press the Enter key.
DEVICE SETUP
Lang=Automatic→
C4704034

4 Press the ↑ key or the ↓ key until DRYING TIME is displayed.
DEVICE SETUP
Drying time=Automatic→
C4704034

2-26

Using the Front Panel
Navigation Examples

5 Press the Enter key to display the DRYING TIME menu.
DRYING TIME
Automatic*
C4704034

6 Use the ↑ and ↓ keys to display the available options and, when the desired option
is displayed, press the Enter key to select it as the setting for Drying time.
7 To exit the menu system, press the Previous key twice.
STATUS
Ready
C4704034

2-27

Using the Front Panel
Other Types of Front-Panel Display Information

Other Types of Front-Panel Display Information
Other types of messages are also displayed in the front panel, such as those
displayed for selecting media type during media loading:
SELECT MEDIA
Coated Paper
C4704034

or the amount of ink remaining:
FULL MENUS
Ink level
Full menu mode

Cyan

Mgnta

Yel

Black
C4704041

There are other selection menus which are not part of the main menu system. These
behave in the same way as the main menus. You scroll through the options using the
↑ and ↓ keys and select a displayed option using the Enter key.

2-28

Working with Media
3

Choosing Media 3-2
Using the Ink System UV Outside 3-5
Handling Your Media 3-12
Loading Roll Media 3-13
Take Up Reel loading 3-20
Unloading Media from the Take Up Reel 3-27
Removing a Roll from the Printer 3-31
Installing a New Roll into the Printer 3-33
Changing the Core Tube on the Take Up Reel 3-36
Loading sheet media 3-40
Unloading Sheet Media 3-43
Drying Time (Take Up Reel =off) 3-45
Drying time (Take Up Reel =on) 3-46

3-1

Working with Media
Choosing Media

Choosing Media
Your printer supports several types of media. Choosing the best media type for your
needs is an essential step in ensuring good image quality. For best printing results,
use only genuine Hewlett-Packard media, whose reliability and performance have
been developed and thoroughly tested. All HP printing components (printer, ink
system, and media) have been designed to work together to give trouble-free
performance and optimal image quality.
For detailed information on Hewlett-Packard media, see page 3-4, Supported Media
Types, and the HP DesignJet Papers and Films catalog supplied with the printer.
HP has tested some media products developed by a non-HP manufacturer. These
tested products are approved by HP as compatible with this printer.
Some non-endorsed media products are listed in the Media Guide for the HP
DesignJet CP Printers provided with your printer. HP has not tested these media
products to ensure their performance or quality.
If you choose to print on a non-endorsed media it is recommended that you perform
the Media Test Print see page 9-8, Media Test Print.
CAUTION

Use of non-endorsed coated papers when printing with high ink volume may
saturate the coated paper and could result in serious printhead damage.

CAUTION

For the Outdoor Durability Warranty, with the Ink System UV you must
always print on the compatible 3M Opaque Vinyl media. Also recommended is
3M Overlaminate film to maintain the print’s luster, depth and quality.

3-2

Working with Media
Choosing Media

Some Important Points about Media Types
■ This printer supports many media types. However, the quality of some images
may be reduced if you do not use HP media.
■ Whenever you load a roll or a sheet, the printer’s front-panel display prompts
you to specify the media type you are loading. It is absolutely essential to specify
this correctly for good image quality. The table on page 3-4, Supported Media
Types, gives you all the information you need. If media is already loaded and you
are unsure which media type was specified, go to Utilities / Statistics in the
front-panel menu. See page 8-2, Viewing the Current Overall Configuration of
the printer.
■ Make sure the appropriate print-quality setting (Photo, Productivity or
Economy) is selected. You can set the print quality either from your software or
from the printer’s front panel (software driver settings override any print-quality
settings made on the front panel). The combination of media type and printquality settings tells the printer how to place the ink on the media - for example,
the ink density, dithering method, and number of passes of the printheads. For
more details, see the table on page 3-10, Combinations of Media Type and Print
Mode.
■ Included with this printer is an HP DesignJet Papers and Films catalog which
gives ordering details for Hewlett-Packard media supplies. To get the latest
version of this document, contact your local HP Sales and Support office.
NOTE

If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the above points may not apply. In this case, consult your RIP vendor
for advice on media and the best settings for your requirements.

3-3

Working with Media
Choosing Media

Supported Media Types
Your printer supports several types of media The supported types and their most
common uses are shown in the table below.
The media you choose will depend on the ink system you have installed that is, UV
inks or imaging inks.
Media Type on the FrontPanel Display

Description

Coated Paper

A specially coated wood-pulp based paper for inexpensive high-quality
color graphics and photographic image prints.

High Gloss Photo Paper

A white Photographic paper with a high -gloss finish for high quality
prints.

Semi Gloss Photo Paper

A white Photographic paper with a semi-gloss finish for high quality
prints.

Imaging Film-Backlit

A clear polyester film for backlit viewing of images. Caution: Using
Back-lit media with a separate slip sheet is not recommended
when using the Take Up Reel.

Opaque Vinyl

Adhesive-backed white opaque vinyl.

HP Heavyweight Coated
Paper

A specially coated heavyweight based paper for high quality color
graphics which when combined with the HP DesignJet CP Ink System
UV provides enhanced light fastness for indoor and outdoor use.

3M Changeable Opaque
Imaging Media

A flexible white opaque film with removable pressure-sensitive adhesive
backing for outdoor use. It is outstanding for outdoor signs, posters and
banners. When printing with this media use the Photo print mode.

NOTE:HP Heavyweight Coated Paper is the only media that is compatible with both
the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV.
NOTE:To order the above media types see page 3-8, HP Commercial Names of
Media Types and the pamphlet Media Guide for the HP DesignJet printers.
From time to time, new media types may become available. For up-to-date
information, please contact your HP dealer or local HP Sales and Support Office.

3-4

Working with Media
Using the Ink System UV Outside

Using the Ink System UV Outside
Laminating the Media after Printing
After you have printed a file using the HP DesignJet CP Ink System UV on 3M™
Changeable Opaque Imaging Media 8522CP and before displaying the print
outdoors, it must be laminated with one of the 3M overlaminates (see Table below).
The use of the overlaminate is essential for outdoor use to provide resistance to
water, scratches and tears and to maintain the print’s luster, depth and quality.

Applying the Overlaminate to a Finished Print
NOTE

These guidelines provide a general process for laminating prints to help you
maintain consistent results and best quality. The laminating process may vary,
depending on the laminating equipment that you are using. Always refer to the
manufacturer’s documentation for safe operation and additional information.
Before applying the laminate to your finished print, make sure it is completely dry.
The print will feel almost dry immediately after printing, but if you are printing in a
particularly cold or humid environment, the drying time may be longer than normal.
For these situations wait 15 to 30 minutes before applying the overlaminate.
The 3M overlaminates are not heat-activated adhesives; however, heat can be used
to improve the adhesive flow. The temperature should not exceed 68° C (180° F).
The recommended laminator pressure is a minimum of 15 psi, and must not exceed
75 psi.

Overlaminate Type

Description

3M Lustre Protective Finish

2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.

3M Matte Protective Finish

2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.

3M High-Gloss Protective
Finish

2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.

3-5

Working with Media
Using the Ink System UV Outside

Installing the Final Print
Recommendations to Follow When Installing the Final Print
Follow these recommendations when the final print is to be displayed outdoors:
■ Installation temperatures
Final graphic installation temperature should range between 28° F and 110°F.
Final graphic removal temperature should range between 28° F and 110°F.
■ Installation surfaces
The print must only be installed on flat, vertical surfaces. It is not recommended
to install the final print over rivets or corrugations.
The surface should not be susceptible to fuel spillage.
The print must be flat, with minimum curvature and mounted in a vertical
position with no more than ±10° tilt.
Detergent-and-water application methods should not be used.
The surfaces that give easy print removal include; aluminum, painted metal
(with good paint adhesion), Sintra board, acrylic, PVC banners and glass.
However all surfaces should be tested before applying the print.
If the surface has poor paint adhesion, paint may be pulled off when the final
graphic is removed. Aged surfaces with surface oxidation or chalking may result
in adhesive residue when the final print is removed.
■ Installing on glass surfaces
The use of dark colors on your print may increase the risk of glass breakage. All
glass has a tendency to absorb heat when exposed to sunlight. The ability of
glass to resist breakage due to temperature stress is affected by size, thickness,
quality of cut, edge treatment, tinting of the glass, and the frame design.
NOTE: Do not use very dark colors in window applications. Large areas of dark
opaque colors could greatly increase the risk of glass breakage.

3-6

Working with Media
Using the Ink System UV Outside

CAUTION

Always apply the final print to the surface by hand or using a squeegee with a
low friction paper sleeve.
1 Position the final print on the surface. Measure the final print placement relative to
the sides of the substrate.
2 Tape the full leading edge of the final print in the correct position. Two-inch wide
masking tape is recommended for this.

If the final print is less than 50 inches long:
a Lift the final print up from the trailing edge. You can roll the final print up for
easier handling, if desired.
b Strip back some of the backing from the final print holding it away from the
surface with one hand.
c Starting at the leading edge (the taped edge), use your other hand to squeegee
down the front surface of the final print. Use loose, easy motions to avoid
stretching the final print.
d Remove the masking tape when you have finished.

If the final print is more than 50 inches long:
a Using two people, tape the middle of the final print to the surface and then lift it
up from the trailing edge.
b Strip back some of the backing from the final print holding it away from the
surface.
c Apply one half of the final print from its outer edge.
d Strip back some of the backing from the other side of the final print. Again
holding it away from the surface, continue applying the final print from where
you left off.
e Remove the masking tape when you have finished.

3-7

Working with Media
Media Types

Media Types
HP Commercial Names of Media Types
The following table lists the common and HP commercial names of the media types
supported by your printer.

Media Type on the
Front-Panel Display

Commercial Name of Media as
described in the Media Guide for
printers

Also Known As

Coated paper

HP Coated Paper*

Color inkjet paper
Matte paper
Presentation

Heavyweight coated
paper

HP Heavyweight Coated Paper*

Heavyweight coated paper
Heavyweight inkjet paper
Heavyweight color inkjet paper
Heavyweight matte paper

High-gloss photo

HP High-Gloss Photo Paper*

High-gloss photo paper
High-gloss paper

Semi-gloss photo

HP Semi-Gloss Photo Paper*

Semi-gloss photo paper
Semi-gloss paper

Imaging film-backlit

3M Clear Imaging Media

Clear polyester film
Backlit media

Opaque vinyl

Changeable Opaque Imaging Media
(for Imaging inks)

3M Opaque vinyl

UV Opaque Vinyl

Opaque Imaging Vinyl
(for UV inks)

3M Opaque vinyl

*HP DesignJet CP Ink Systems are not compatible with media designed for previous HP DesignJet
printer models and inks. Make sure your media is designed for HP DesignJet CP Ink Systems. See the
Media Guide for the HP DesignJet CP Printers provided with your printer for information on compatible
media.

3-8

Working with Media
Media Types

Physical Characteristics of Media Types
The following table lists the physical characteristics of the different supported
media types.

Media Type on the Front-panel
Display

CAUTION

Physical Characteristics

Opacity

Matte or Glossy

Coated paper

Opaque

Matte

Heavy coated paper

Opaque

Matte

High-gloss photo

Opaque

Glossy

Semi-gloss photo

Opaque

Semi-Gloss

Imaging film-backlit

Clear

Glossy

Opaque vinyl

Opaque

Glossy

UV Opaque Vinyl

Opaque

Semi-Gloss

Using Back-lit media with a separate slip sheet is not recommended when using
the Take Up Reel.
NOTE:When loading media into the printer, make sure the coated side of the media
is facing downwards.
NOTE:To order the above media types see page 3-8, HP Commercial Names of
Media Types and the pamphlet Media Guide for the HP DesignJet printers.

3-9

Working with Media
Media Types

Combinations of Media Type and Print Mode
The table below shows possible combinations of media type and print quality.
Media Type on the
Front-Panel Display

Print Quality
(Set either on the Front Panel or in the Software)
Economy

Productivity

Photoa

Coated paper

Yes

Heavy coated paper

Yes

High-gloss photo

Yes

Semi-gloss photo

Yes

Imaging film-backlit

Yesb

Yes

Opaque vinyl

Yes

UV Opaque Vinyl

Yes

a.Use Photo mode to ensure that your print is the best quality possible.
b.Economy print mode is the same as Productivity print mode for backlit
media.
NOTE:If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the above table may not apply. In this case, consult your RIP vendor for
advice on the best settings for your requirements.

3-10

Working with Media
Using Coated Paper and Heavy Coated Paper with Productivity Mode

Printing on Coated Papers Using Productivity Mode
■ If you are loading Coated paper or Heavy coated paper, and you intend to print in
Productivity mode, you can select either Coated paper or Heavy coated paper
in the front-panel menu selection.
– For Faster Printing; select Coated paper media type in the front panel, although
this is not recommended for images containing gradient fills.
– For Better Print Quality; select Heavy coated paper media type in the front panel.
You should print images in both modes to see which gives the best results on coated
paper for your images. The difference in print quality between the two modes may
not be noticeable for some images.

3-11

Working with Media
Handling Your Media

Handling Your Media
■ Handle film and glossy media by the edges or wear cotton gloves. Skin oils can
interact with the ink and cause it to smear.
■ Although the standard ink systems supplied with this printer have excellent
lightfastness, colors will eventually fade or change if exposed to sunlight over a
long period of time.
■ Handle 3M™ Changeable Opaque Imaging Media 8522CP carefully, avoid
scratching and abrasions, especially after printing.
■ When applying the final print avoid the application of excessive pressure and
keep sharp objects well away. After printing, the print image is susceptible to
scratching before the overlaminate is applied.
■ Rewrap partially used rolls if they are not being used and do not stack rolls.
■ Always keep unused rolls wrapped in the plastic wrap to prevent discoloration.

3-12

Working with Media
Loading Roll Media

Loading Roll Media
To start this procedure you need to have a roll of media installed on to the printer
spindle. See page 3-33, Installing a New Roll into the Printer.
1 Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is
skewed (not perpendicular to the guides), continue with the next procedure. If the
media is cut correctly go to step 3.
WARNING

The knife used in the next step is sharp. Be sure the printer’s wheels are locked.
Keep fingers clear of the cutting path. Keep the knife away from children.

2 Trim the leading edge of the media roll only if it is not straight:
a Pull the media over the top of the machine and lay it over the cutting track.
b Use the knife in the pocket located on the back of the printer to cut off the first
few inches of the media.
c Retract the blade and return the knife to its pocket.

67mm

5mm m
'/91
= 36' '/1270m m
+
= 50' '/1372m
+
= 54'
+

42''

/ 10

C4723123

3-13

Working with Media
Loading Roll Media

NOTE:Make sure the media lever is in the raised position.
3 Open the roll cover and pull out the media.

40 -

45 cm

12''

/ 305

7m
/ 106 /915mm
m
= 36'' /1270m m
+
= 50'' /1372m
+
= 54''
+

42''

C472330a

4 Position the media.

C472370

3-14

Working with Media
Loading Roll Media

5 Insert the media into the printer.

C472371

6 When the media is fed into the printer as far possible the media button light comes
on. The front panel displays:
Press Load Button
to continue
C4704034

7 Make sure the media is aligned with dashed line as shown below.

Press Load Button
to continue
C472357

3-15

Working with Media
Loading Roll Media

8 Press the media button and the media will be fed into the printer.

C472353

9 Press the ↓ key next to the front-panel display to indicate you are loading a roll.
Previous

Sheet load --------->
Roll load ------------>
Enter

C4704029

10 Use the ↑ and ↓ keys until the display shows the type of media you are loading and
then press the Enter key.
Previous

SELECT MEDIA
Coated paper
Enter

C4704030

3-16

Working with Media
Loading Roll Media

11 Align the media.
a When the front panel displays “Lower Lever”. Lower the media lever.

Lower Lever
C4704034

C4704130

b Wind the media stop in the direction of the arrow shown below. This is to take up
any slack in the roll before aligning the media.

m
Im
po
ioitru mui
y

Im
po
ioitru mui
y

roll cover
nue ---------->

C4723128a

c The front panel displays:
Pull/Align
edges to roll
C4704034

3-17

Working with Media
Loading Roll Media

d Take hold of the edges of the media now extending from the exit slot and pull the
media toward you until taut. Then align the left and right edges of the media, so
that they are flush with the edges of the roll.

m
Im
po
ioitru mui
y

Im
po
ioitru mui
y

C4723127

e When you have aligned the media lift the lever.

Lift lever
after aligning
after aligning

C4704016

C4704131

f The printer checks that the media is aligned properly. If the alignment is
successful the front panel displays:
Close roll cover
Continue--------->

12 Close the roll cover and press the ↓ key.

3-18

Working with Media
Loading Roll Media

13 When you close the roll cover you have two options, depending on the status of the
Take Up Reel
a If the Take Up Reel is turned off the printer is now ready to print.
NOTE:If you want to turn on the Take Up Reel, see page 8-12, Turning on the Take
Up Reel.
b If the Take Up Reel is turned on and you want to load the Take Up Reel proceed
to the next step.
14 If your media is not straight or has been damaged press the ↑ key. If you want to
continue use the use the ↓ key.
trim edge --------->
continue ---------->
C4704016

3-19

Working with Media
Take Up Reel loading

Take Up Reel loading
To start this procedure you need to have a roll of media installed into the printer see
page 3-33, Installing a New Roll into the Printer and Loading Roll Media 3-13.
CAUTION

Using Back-lit media with a separate slip sheet is not recommended for use with
the Take Up Reel.
1 Move the leading edge of the media to half way down the Core Tube. To move the
media down use the ↓ key as shown below. If the media has gone too far (i.e. passed
the Core tube) use the ↑ key to move the media back up.

Back Media --------->
Forward Media ---->

C4704016

FULL
FULLMENUS
MENUS

C472334C

NOTE:The Back Media/Forward Media display has a time-out of ten minutes. To
return to this display go to Utilities/Move Media.
FULL MENUS
Utilities
Move Media

3-20

Working with Media
Take Up Reel loading

2 Move the adjustment levers on the media guides to the unlocked position.

Adjustment
lever

C472351

3 The two media guides and core must be positioned on the spindle so that the media
is in the center, between the media guides. Adjust the media guides as shown below.
The media guides may be slightly stiff on the spindle, you may have to use both
hands.

C472366

4 When the adjustment is made, pull the adjustment levers to the locked position.

3-21

Working with Media
Take Up Reel loading

5 Pull the media down taut to the position shown below. Do not attempt to pull more
media from the printer, if you need more media use the front panel.

C472334

3-22

Working with Media
Take Up Reel loading

6 Use a small amount of sticky tape (see note below) to attach the media to the core.
Use three strips, one at each side of the media and one in the middle. Stick the
middle one first.
NOTE:Use only tape which will not tear the media when it is removed later.
NOTE:To avoid the media skewing as it is wound onto the Core tube, ensure the
media is straight when it is attached.

Make sure the media is
straight with no creases
C472335

7 Press the ↓ key to advance the media. Enough media should be advanced so that the
media can wrap at least once around the core so securing it fully onto the Take Up
Reel.

Back Media --------->
Forward Media ---->

C4704016

Advance about this
much media
C472336

3-23

Working with Media
Take Up Reel loading

8 Important: Press the media wind button on the Take Up Reel panel indicated
below to wind the media once around the core.

Media wind
button
C472337

3-24

Working with Media
Take Up Reel loading

9 Press the ↓ button on the front panel to advance some more media, advance about
the amount shown below to enable you to insert the Media Weight
It is important that the Media Weight is the same width as the media you are using.
By matching color coded lengths of plastic tube, you can make a Media Weight for
different widths of standard media sizes: 24”,36”,42”,50” and 54”.
m

8'' /

203m

5mm
/ 30
12''

67
/ 10 '/915mm m
= 36' '/1270m m
+
= 50' '/1372m
+
= 54'
+

/ 61

42''

mm
24'' 36''/915 0mm
=
m
''/127
+
= 50 ''/1372m
+
= 54
+

C472367

10 Carefully insert the Media Weight, ensure the end caps are installed and extend over
the edges of the media.
CAUTION

It is important that the media weight is inserted. The Take Up Reel will not
function properly without it.

Back Media --------->
Forward Media ---->

C4704016

Media Weight

12''

7mm

m
/
15m m
= 36''/9 270m m
+
= 50''/1 372m
+
= 54''/1
+

42''

106

mm
/ 305

C472348

3-25

Working with Media
Take Up Reel loading

11 Press Previous or Enter. The front panel displays:
Ready
C4704034

NOTE:When the Take Up Reel is in operation it is important to ensure that the Take
Up Reel sensor is not blocked.
12 Shown below is how the printer should look when it is in operation. As media is fed
from the printer it drops down in a loop and up into the Take Up Reel spindle.

C472347

Make sure endcaps
are clear of media

3-26

Do not block the
Take Up Reel sensor

Working with Media
Unloading Media from the Take Up Reel

Unloading Media from the Take Up Reel
To remove media from the printer see page 3-31, Removing a Roll from the Printer.
To unload roll media from the Take Up Reel perform the following procedure.
NOTE:Before unloading media ensure the ink is dry; see page 3-46, Drying time
(Take Up Reel =on).
1 Press the Form feed and cut button on the front panel.

Cancel

Form Feed
and Cut

C4704024

2 Important: Remove the Media Weight shown below. It may help you to remove
the end-caps first.

Remove the Media Weight
C472347

3-27

Working with Media
Unloading Media from the Take Up Reel

3 The front panel displays:

Remove Media Weight
Continue----------->

C4704016

4 Press continue.
5 Press the media wind button shown below to wind the media hanging down onto the
Take Up Reel. The front panel displays:

Wind the Take Up Reel
Cut ------------------>

C4704016

C472337

6 After winding up the Take Up Reel press the ↓ key. The cutter cuts the media.
7 Press the media wind button again on the Take Up Reel until the media is wrapped
around the core.

Media wind
button

3-28

Working with Media
Unloading Media from the Take Up Reel

8 Slide open the spindle lock on the right hand side of the Take Up Reel.

Spindle lock

C472358

9 Remove the Take Up Reel spindle.

C473449a

3-29

Working with Media
Unloading Media from the Take Up Reel

10 Remove the Take Up Core from the Take Up Reel spindle.

Take Up Reel spindle

Take Up Core (with media)
Media
guide

C472350c

To remove roll media from the printer perform the following procedure.

3-30

Working with Media
Removing a Roll from the Printer

Removing a Roll from the Printer
To unload media from the Take Up Reel see page 3-27, Unloading Media from the
Take Up Reel.
1 If the media button light is off, press Form Feed and Cut on the front panel.
2 If the media button light is on, press the media button.

C472353a

3 The front panel displays:
Remove media
C4704034

4 Open the roll cover and gently pull the media from the printer.

3-31

Working with Media
Removing a Roll from the Printer

5 Remove the old roll by pulling firmly on each end of the spindle, A then B.

A
12''

/ 305

7m
/ 106 /915mm m
= 36'' /1270m m
+
= 50'' /1372m
+
= 54''
+

42''

C4723121

6 Rest the old roll upright on the floor so that the media stop (A) is on top. Pull out the
media stop A and the spindle. Pull out the endcap (B) from the other end of the old
roll.
A

C4723125

C4723126

NOTE:Alternatively if the media roll is very long, rest it horizontally on a table and
unload the media on the table.
7 You have completed removing the old roll media from the printer. If you are not
immediately loading another roll of media into the printer, replace the endcap on the
spindle and place the spindle back in the printer.
To load a new roll of media, continue with the next section, Installing a New Roll
into the Printer.

3-32

Working with Media
Installing a New Roll into the Printer

Installing a New Roll into the Printer
1 If an empty spindle is installed in the printer, open the roll cover and remove the
empty spindle by pulling firmly on each end, A and then B as shown below.

A
mm

' / 305

12'

7mm

/ 106

mm
915
= 36''/ 1270mm
+
= 50''/ 1372mm
+
= 54''/
+

42''

C4723118

2 Remove the new roll from its wrapping.
3 HP Heavyweight Coated Paper is the only media that is compatible with both the
HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. Therefore,
if you have changed the Ink System and the media you are loading is incompatible
with the new Ink System, the printer will automatically reject the non-compatible
media. See page 3-2, Choosing Media.

3-33

Working with Media
Installing a New Roll into the Printer

4 Place the spindle vertically on the floor, with the media stop at the bottom. Remove
the end cap from the top of the spindle, and slide the new roll onto the spindle. The
leading edge of the media must wind clockwise as shown below.
5 Alternatively if the media roll is very long, rest it horizontally on a table and load
the media on the table.
Correct
Incorrect
B

C4723119

If the media stop falls off, push it back in until it snaps into position.
6 Push the end cap in, making sure that the tabs are flush against the ends of the roll.
Push it far enough to be firm, but do not use excessive force as this may result in
broken tabs.

C4723120

3-34

Working with Media
Installing a New Roll into the Printer

7 Insert the spindle so that the large media stop (A) is to the right and the small
endcap (B) to the left. Push in firmly on both ends. Make sure the media remains
flush against the media stop.

A
12''

mm
/ 305

7mm
1067mm mm
/106
915m m
15m
42''/ 36''/9
42''
mm
= 36''/

=
270m
1270 mm
++
50''/ 372mm
==50''/1
1372
++
54''/
==54''/1
++

Media Path
C4723122

The media must be positioned on the roll as shown above.

3-35

Working with Media
Changing the Core Tube on the Take Up Reel

Changing the Core Tube on the Take Up Reel
The Core tube on the Take Up Reel must be the same width as the media you are
using. To change the core perform the following procedure.
1 Slide open the spindle lock on the right hand side of the Take Up Reel.

12''

/ 30

C472358

2 Remove the Take Up Reel spindle from the printer as shown by pulling firmly on
each end of the spindle, A then B.

A
mm

12''

B
m
7m
/ 106 5mm
42'' = 36''/91 70mm
m
/12
+
= 50'' /1372m
+
= 54''
+

C472349d

3-36

/ 305

Working with Media
Changing the Core Tube on the Take Up Reel

3 Remove the left-hand media guide.
4 Remove the old Take Up Core.
5 Install the new Core you have chosen onto the spindle and re-install the left hand
guide assembly.
NOTE:You can also use an empty cardboard tube to replace the plastic Take Up
Core that was supplied with your printer.
It is important that the Take Up Core is the same width as the media you are using.
By matching color coded lengths of plastic tube, you can make a Take Up Core for
different widths of standard media sizes: 24”,36”,42”,50” and 54”.
m

8'' /

203m

5mm
/ 30
12''

67
/ 10 '/915mm m
= 36' '/1270m m
+
= 50' '/1372m
+
= 54'
+

42''

/ 61

mm
24'' 36''/915 0mm
=
m
''/127
+
= 50 ''/1372m
+
= 54
+

C472367a

3-37

Working with Media
Changing the Core Tube on the Take Up Reel

Alternatively you can use an empty media cardboard core.
NOTE:Ensure the Take Up Core is pushed firmly into both media guides.
NOTE:If you want to use a three inch cardboard core then use the 3 inch core
adaptors shown below.
Right hand
media guide

Take Up Reel spindle

3 inch core adaptors
m

12''

/ 1067

mm
''/915 0mm
= 36
+
''/127
= 50 372mm
+
''/1
= 54
+

42''

/ 305m

Take Up Core
C472350b

Left hand media
guide

3-38

Working with Media
Changing the Core Tube on the Take Up Reel

6 Install the Take Up Reel spindle into the printer by pushing firmly on each end of
the spindle, A then B.

A
mm

12''

/ 305

B
m
7m m
/ 106 5m
42'' = 36''/91 70mm

m
/12
+
= 50'' /1372m
+
= 54''
+

C472349b

7 Slide shut the spindle lock on the right-hand side of the Take Up Reel.

12''

/ 30

C472359

3-39

Working with Media
Loading sheet media

Loading sheet media
Which edge first?

You can load a sheet in either portrait or landscape orientation. Unless using the
Rotate option (see page 5-15, Rotating an Image), load the sheet in the same
orientation as you have specified in your software. If printing a PostScript file,
always load the sheet with the short edge first, even if the width of your image is
greater than its length.

C4723020

(short edge first)
always use this orientation for PostScript files
Which side up?

As you load the sheet, it is the side facing down on which the printer prints. With
most media types, the two sides are different and so it is important to load the sheet
correctly.

Loading a sheet
1 You cannot load sheet media if roll media is loaded. If roll media is loaded refer to
3-31, Removing a Roll from the Printer.
2 Make sure the media lever is in the raised position and the roll cover is closed.

C4704131

3-40

Working with Media
Loading sheet media

3 Holding the media at its sides, align the right edge with the perforated line on the
entry platen. When the media is fed into the printer as far possible the media button
light comes on.

12''

/ 305

7mm

/ 106 915mm
= 36''/ 1270mm
+
= 50''/ 1372mm
+
= 54''/
+

42''

C472365
C472363

4 When you are satisfied that the media is positioned straight, press the media button.
Only let go of the media when the printer begins to pull it in.

C472354b

5 Press ↑ next to the front-panel display to indicate you are loading a sheet.
Previous

Sheet load --------->
Roll load ------------>
Enter

C4704035

3-41

Working with Media
Loading sheet media

6 Using the ↑ and ↓ keys until the display shows the type of media you are loading*.
Then press the Enter key.
Previous

SELECT MEDIA
Coated paper
Enter

C4704030

*For information on media types, see page 3-2, Choosing Media.
7 The printer moves the sheet in and out to check its size and alignment, and then
advances it to the start of the page.

3-42

Working with Media
Unloading Sheet Media

Unloading Sheet Media
1 Wait until the appropriate drying time has passed (see page 3-45, Drying Time (Take
Up Reel =off)). No drying time is necessary for some combinations of media types
and print modes).
2 Press the Form Feed and Cut button

Cancel

Form Feed
and Cut

C4704024

3 Gently pull the sheet from the printer.

12''

5mm

/ 30

67
/ 10
5mm m
'/91
= 36' '/1270m m
+
= 50' '/1372m
+
= 54'
+

42''

C472364

3-43

Working with Media
Unloading Sheet Media
Device Setup
Skew tolerance
Full menu mode only
Default: Off

Compensating for Badly Cut Media
If media is persistently difficult to load, it could be an indication that it has been cut
unevenly, with the media width on the leading edge different to that of the trailing
edge. A front-panel option called Skew tolerance helps you compensate for the
shape of some poorly cut sheet media. When you properly load the leading edge of
poorly cut media along the perforated line on the platen, you may notice the trailing
edge is displaced from the line by a small distance and the printer will not accept the
media. The printer can accept poorly cut media that is displaced less than 1.0 cm
from the perforated line.
The Skew tolerance feature is available only when Sheet media is selected on the
front panel.

NOTE

Media that is cut properly should not need the help of the skew tolerance
feature. In fact, using this feature for properly cut media increases the risk of
skewing your print on the page.

Adjusting Skew Tolerance
Select the appropriate skew tolerance in the front panel.

3-44

Skew Tolerance in Front
Panel

Maximum Acceptable Skew of Loaded
Sheet

Off

0.4 cm

1.0 cm

Working with Media
Drying Time (Take Up Reel =off)

Drying Time (Take Up Reel =off)
On some media types, the ink needs to dry before the media is unloaded. The printer
automatically determines the appropriate drying time, based on the type of media
you have selected and the current temperature and humidity.
NOTE

If you have the Take Up Reel turned off from the front panel, pressing the Form
Feed and Cut key will eject (and cut, if roll media) the page, which will override
the dry time setting.

Adjusting Drying Time
You can make a global adjustment to the printer’s automatic drying times through
the front-panel menus. In almost all situations, the Automatic setting will provide
excellent results.
Drying time setting

Result

Automatic*

The printer automatically adjusts the drying time for
the current humidity and temperature.

Manual

You can specify the drying time, from 1 to 30 minutes.

None

The printer ejects the media immediately after printing,
without waiting for the ink to dry.

*For environmental specifications, see page 13-6.
CAUTION

Adjusting drying times only to speed up the printer can reduce the quality of
your print.

3-45

Working with Media
Drying time (Take Up Reel =on)

Drying time (Take Up Reel =on)
If you are using the Take Up Reel the ink must be dry before the media is wound up
onto the Take Up Tube, otherwise the image will be damaged. In most cases the
Take Up Reel paper loop gives the print time to dry before it is wound up, in this
case the printer will not slow down.
However sometimes the printed media will need a longer time than this to dry, and
so the printer will slow down the printing process to allow more time before being
wound onto the Take Up Reel, this is called the Drying Time.
There are three settings to Drying Time:

None
This setting means there is no delay to the printing process.
Hewlett-Packard has tested the HP media range in different environmental
conditions. The table below shows media which may need drying time and what
conditions are required to avoid it.

3-46

HP Media Type

Width of printing
area

Max.% Relative
Humidity

Max. Temperature
0
C

High-gloss photo

24 inches or more

Semi-gloss photo

24 inches or more

Imaging film-backlit

24 inches or more

Working with Media
Drying time (Take Up Reel =on)

Automatic
This is the default setting. The printer (if necessary) will automatically adjust the
drying time depending on the following:
■ Type of Media
■ Print Mode
■ Width of printing area
■ Environmental conditions
CAUTION

To avoid the printer adding drying time to prints operate the printer under the
following environmental conditions:

HP Media Type

Width of printing
area

Max.% Relative
Humidity

Max. Temperature
0C

High-gloss photo

24 inches or more

Semi-gloss photo

24 inches or more

Imaging film-backlit

24 inches or more

Manual
In this mode you can override the amount of time that the printer has calculated to
print your plot. However there is a certain amount of time that the printer has to take
to process your job, if the amount of time that you have specified is less than this
time the printer will ignore your setting.

3-47

Working with Media
Drying time (Take Up Reel =on)

3-48

Working with Ink
Systems
4

About the Ink System 4-2
Monitoring the Ink Level 4-9
Removing and Replacing Ink Systems 4-11
After replacing the Ink System 4-23
Removing and Storing Partially Used Ink Systems 4-24
Storing the Ink System in the HP DesignJet CP Ink System Storage
Container 4-25

4-1

Working with Ink Systems
About the Ink System

About the Ink System
The HP DesignJet CP Ink Systems
There are two HP DesignJet CP Ink Systems designed together with your HP
DesignJet 3500CP and 3000CP printers for a total printing solution that delivers
clear, sharp prints - every time.
■ The HP DesignJet CP Ink System UV also referred to as UV Pigmented ink is
designed for use in applications where durability to direct sunlight is needed.
Because the ink has different characteristics than the Imaging Ink, prints will not
look exactly the same. The HP DesignJet Ink system UV is available from your
local Hewlett-Packard printer dealer.
NOTE:The Imaging and UV inks are very different in composition. Be careful when
installing and storing ink systems, never mix ink system components.

Main Features of the HP DesignJet CP Ink System
Designed with the HP DesignJet 3500CP and 3000CP printers the HP DesignJet CP
Ink System (Imaging Ink) delivers clear, sharp, brilliant photo-quality images with
precise performance - every time.
■ The HP DesignJet CP Ink System (Imaging Ink) provides convenient, easy-touse printing for photo-quality images.
■ The HP DesignJet CP Ink System is the Ink System that you received with your
HP DesignJet CP printer.

4-2

Working with Ink Systems
About the Ink System

What is an Ink System?
In each of the four ink systems, there are three separate components that work
together. The components of each ink system are color-coded to help you install
them correctly.

Printhead
Ink Cartridge

Printhead Cleaner

C4704144

Ink Cartridge

Each ink cartridge is a large-capacity ink supply that refills the printhead whenever
the ink volume in the printhead drops below a minimum level.

Printhead

The printhead has a 600-dpi thermal inkjet head for firing ink droplets onto the
media and a reservoir which holds enough ink for several prints. The actual number
of prints between refills depends on the size and type of images you are printing.

Printhead Cleaner

The printer uses the printhead cleaner to clean and maintain the printhead to ensure
best possible image quality, and to seal the printhead when not in use to ensure long
life.

4-3

Working with Ink Systems
About the Ink System

How to Identify the HP DesignJet CP Ink System UV
Components
The appearance of the HP DesignJet CP Ink System UV is similar to the HP
DesignJet CP Ink System. To help you easily identify the UV Ink System each
component is marked with the following symbol after the name HP DesignJet CP
Ink System UV:

C6240008a

Be sure to check all components; printhead, printhead cleaner and ink cartridge for
this symbol.
Additionally, you can also identify the Ink System components by their part number
(Refer to Chapter 13, Reference).
Utilities
Statistics
Ink=UV pigmented

Identifying the Ink System in the Printer
The printer automatically detects the Ink System installed. You can easily check
which Ink System you are using from the front-panel menu display.
1 Make sure the front-panel display reads STATUS / Ready.
2 Press the Enter key and then using the ↑ or ↓ key, scroll through the menu until
Utilities is displayed.
3 Press the Enter key and then using the ↑ or ↓ key, scroll through the menu until
Statistics is displayed.
4 Press the Enter key and again using the ↑ or ↓ key, scroll through the menu until
you find one of these two messages:
■ Ink=UV pigmented (the HP DesignJet CP Ink System UV is installed)
■ Ink=Imaging (the HP DesignJet CP Ink System is installed)
5 To return to the STATUS / Ready display, press the Previous key three times.

4-4

Working with Ink Systems
About the Ink System

When Does the Ink System Refill the Printheads?
Normally the printheads are refilled when a print has been finished. If you are
printing an image with a high ink density which is larger than E/A0, the printer may
stop during the print to refill. The printer contains algorithms to find the best place
in a print to stop for a refill. If you are using UV pigmented ink, you may not be
able to print a large image without the printer stopping to refill the printheads.

4-5

Working with Ink Systems
About the Ink System

Obtaining Optimum Refill Performance using non-HP
media.
Device Setup
Refill Type
Refill *

In some cases, particularly with high ink density prints and using non endorsed
media types, defects can occur as the ink dries on the media while a print is paused
to refill the printheads. If you are experiencing this problem you can change the
way the printer refills. Your printer can use three different refill types, they are
optimized for different types of media. The three refill types are called A, B, C or
default. The printer chooses which refill type to use based on the media type and the
print mode selected in the front panel. These options may be supported for other
types of media by your RIP software if you are using a RIP. The table below shows
you which refill type you are already using, you can if necessary change the refill
type to better suit the media you are using.
Default: This refill type is for the HP Media range. The printer chooses the refill
type depending on the HP Media you are using and the print mode selected. If you
change Media type the printer will always return to this refill type.
Refill A: Works well for coated papers, however it may cause hazing (blurry, nonglossy surface) on some glossy media.
Refill B: Works well for glossy media, but may leave a very thin line on some
media.
Refill C: Shorter refill time, can avoid hazing and other defects on some media
types, but does not completely refill the printheads, so more refills may occur
during very large prints.

4-6

Working with Ink Systems
About the Ink System

Media for Imaging Ink

Economy

Productivit
y

Photo

Coated

Heavy Coated

Imaging Film-Backlit

High Gloss Film

Semi-Gloss Photo

High-Gloss Photo

Opaque Vinyl

Economy

Productivit
y

Photo

Heavy Coated

UV Vinyl

UV Custom Media A

UV Custom Media B

UV Custom Media C

UV Custom Media D

Media for UV ink

NOTE:The refill types shown are the default settings.
NOTE:If the media type is changed either by loading new media or changing the
setting in the front panel, the refill type will return to default.
NOTE:If you are using an external RIP, the option indicated through the RIP will
override the Front Panel selection.

4-7

Working with Ink Systems
About the Ink System

Refilling the Printheads from the Front Panel
Image Quality
Printhead service
Refill now

You may want to refill the printheads before printing a very large (long axis) or
dense print that may require more ink than the minimum volume in the printhead.
Select Refill in the Printhead service menu. Refill causes the printer to refill all four
printheads immediately. If a file is being printed when you select Refill, the printer
waits for the current print to be completed before refilling the printheads.

How big a print can I make without a refill?
The printheads contain enough ink for almost all E/A0 size jobs. The table below
shows the possible area at 100% ink coverage.
Ink System

Always

If you Refill before start of
print

Imaging Inks

0.75m2 (8ft2)

1.0m2 (10.5ft2)

UV Inks

0.67m2 (7ft2)

0.75m2 (8ft2)

If you are printing on backlit media, you may only be able to print half the area
before a refill occurs, this is because the printer needs more ink to print on backlit
media.

4-8

Working with Ink Systems
Monitoring the Ink Level

Monitoring the Ink Level
FULL MENUS
Ink Level →

You can monitor how much ink you have remaining in each ink cartridge by
selecting the Ink level display in the front-panel menu.
The display provides an indication of how much ink is remaining in each of the four
ink cartridges (based on internal counts of the ink ejected).
Cyan

Mgnta

Yel

Black

Ink cartridge Full

Ink cartridge Low
Ink cartridge almost empty (Blinking Indicators)

C47023003

The display may not provide a precise measurement of the amount of ink remaining
in the ink cartridges. The actual amount of ink left may vary depending on your ink
system components and printer.
When the last indicator starts blinking, you may run out of ink at any time. If you do
completely run out of ink, an “out of ink” warning message is displayed on the front
panel as soon as the printer detects it. See page 4-10, When should I Replace an Ink
System?
If you need to print several images unattended (for example, when printing
overnight) and the Ink Level display shows that one or more ink systems is low on
ink, you may want to replace these system with new ink systems. See page 4-24,
Removing and Storing Partially Used Ink Systems.

4-9

Working with Ink Systems
Monitoring the Ink Level

When should I Replace an Ink System?
You should replace an ink system when prompted by the printer. When the printer
runs out of one or more colors of ink, the printer displays the following message on
the front panel.

Out of ink
C4723036A

The printer displays four blocks representing the four ink colors with empty ink
systems shown as blinking empty blocks. The printer displays the colors in the
same positions as installed in the printer.
The “Out of ink” message will be displayed for the following reasons:
■ The printhead check detects too many non-working nozzles in the printhead and
at the same time it is low on ink.
■ The printer stops printing due to an abnormal increase in the temperature of the
printhead (normally because there is no ink), and at the same time it is low on
ink.
■ The ink level monitor estimates that the ink system has used so much ink that it
is beyond all possible ink-consumption tolerances.
NOTE

4-10

It is recommended that you set the printhead check frequency to 1 (see page 96, Checking Printheads) if you see any of the printheads low on ink and you plan
to leave the printing working unattended. By doing this you can limit the
number of prints wasted due to printheads out of ink.

Working with Ink Systems
Removing and Replacing Ink Systems

Removing and Replacing Ink Systems
NOTE:It very important that you do not mix ink systems up. The UV ink systems
and other non-UV ink systems are not compatible. Contamination of one ink system
with the other will result in you having to replace both the ink systems.
The front-panel display will prompt you to replace components in the following
order:
1 Remove and replace printheads.
2 Remove and replace printhead cleaners.
3 Remove and replace ink cartridges.

The components of the ink system are numbered to match the sequence in which
they must be installed. The number is printed on the printhead cleaner and ink
cartridge, and on the sleeve containing the printhead.

Printhead Cleaner
Printhead

Ink Cartridge
C2704112

Remember:

■ Always change all three components for each ink color system at the same time.
■ Use only the components that come together in their box. Never mix the
components with the same or different colors from other boxes.
■ Never mix Imaging Ink Systems and UV Ink Systems or components, the printer
will not work.

4-11

Working with Ink Systems
Removing and Replacing Ink Systems

Working with multiple Ink Systems
IMPORTANT

To get the best images from your HP DesignJet CP Ink Systems always follow these
important rules:
■ Change all three components for each ink color set together. The printhead,
printhead cleaner, and ink cartridge should all be new every time you replace a
color unless they have been previously used together and stored in the HP
DesignJet CP Ink System Storage Container.
■ Make sure all four ink colors that you are using are the same type of HP Ink
System. Never mix UV Pigmented ink and Imaging ink Systems.
■ If you have installed mixed ink components in the printer, the front panel will
display the following message; “Replace mixed printhead(s) nnXn“. You will
not be able to use the printer until the mixed ink components have been replaced.
See page 11-31, Solving Ink System Problems for more information.
■ Install all three components of the ink system by the date on the box.

CAUTION

If you are removing an ink color from the printer and intend to use it later,
always keep the three components together as a set.

Handle Ink Systems with Care
Handle the ink system with care. In particular, the printhead is a high precision
device and needs proper handling.
■ Do not touch the printhead nozzles.
■ Do not be rough when handling the printheads. Always set them down gently.
■ Do not drop the printheads.
■ Proper handling will assure optimum performance throughout the printhead life.
■ For the printhead cleaner, always handle and store upright to avoid potential
leaking of the ink.

4-12

Working with Ink Systems
Replace the Ink System

Replace the Ink System

Removing and Replacing Printheads

1 When the printer carriage stops and the front panel displays the message “Open
window to access printheads,” open the window of the printer.

C4704140

NOTE:Do not open the window before the “Open window to access printheads”
message is displayed. Follow the instructions in the front-panel display. If there are
any problems during the installation, the printer will give you instructions in the
front-panel display. Descriptions of all front-panel messages and instructions on
what to do are listed in chapter 12, Front-Panel Messages.

4-13

Working with Ink Systems
Replace the Ink System

After you open the window, the printer will display the following message on the
front panel. Blinking indicators show which printheads must be replaced. In the
following example, the yellow printhead needs to be replaced.
Replace printhead(s)

Yellow
Cyan
Magenta
Black

C4704036

2 Press down lightly on the printhead you are replacing and pull it toward you,
removing it from its stall as shown below. Discard the used printhead.

C4704135

NOTE:If you print mostly in Economy mode or extremely heavy image densities,
inspect the carriage for ink residues whenever you replace the ink system(s).
3 Take the new printhead and remove the colored protective tape from the printhead’s
nozzles.

C4704046

4-14

Working with Ink Systems
Replace the Ink System

4 Insert the printhead into the stall with the color dot that matches the color of the
printhead label. Press down lightly and push the printhead away from you (toward
the back of the cradle) until it snaps into place as shown below.
NOTE:The printhead colors can also be identified by the part numbers on the boxes.
The sequence of the stalls is, from left to right; yellow, cyan, magenta, and black.

C4704136

5 Repeat steps 2 through 4 for any additional printheads you need to replace.
6 When you have finished replacing the printheads, the front panel displays the
message “Close window to continue”.
7 Close the window. and the front panel will display the message “Open right door to
access head cleaners”.
8 Continue with the next procedure, Removing and Replacing the Printhead Cleaner.

4-15

Working with Ink Systems
Replace the Ink System

2
WARNING

Removing and Replacing the Printhead Cleaner
When you open the right door of the printer, the printhead cleaners move to the
opening in the printer for replacement. Keep hands clear of the opening until
the printhead cleaners stop moving.

1 Open the right door on the printer.

C4704114

After you open the right door, the printer displays the message shown below on the
front panel. The blinking indicators show which printhead cleaner(s) must be
replaced. In the example below, the yellow printhead cleaner needs to be replaced.
Replace
Close right door
C4723036A

4-16

Working with Ink Systems
Replace the Ink System

2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the
used printhead cleaner.

C4707138

3 Insert the new printhead cleaner into the matching color-coded slot in the printer.

C4704139

4 Repeat steps 2 and 3 for any additional printhead cleaners you need to replace.

4-17

Working with Ink Systems
Replace the Ink System

5 Close the right door on the printer.

C4704107

The front panel will display the message “Open left door to access ink cartrg.”.
Continue with the next procedure, Removing and Replacing the Ink Cartridges.

4-18

Working with Ink Systems
Replace the Ink System

Removing and Replacing the Ink Cartridges

1 Open the left door on the printer.

C4704108

After you open the left door, the printer displays the message shown below on the
front panel. The blinking indicator shows which ink cartridge must be replaced. In
the example below, the yellow ink cartridge needs to be replaced.
Replace ink
cartridge(s)
Yellow
Cyan
Magenta
Black

C4704036

4-19

Working with Ink Systems
Replace the Ink System

2 While pressing down on the quick-release button (1), unplug the ink cartridge tube
by pulling the tube connector away from the printer (2).

1
2
1

2
C4704113

CAUTION

Never pull the ink cartridge out by the tube or connector. This may cause the
ink cartridge to leak. Always grasp the body of the cartridge when removing or
installing.
3 Remove the used ink cartridge from the slot in the printer. Discard the used ink
cartridge.

C4704143

4-20

Working with Ink Systems
Replace the Ink System

4 Insert the new ink cartridge into the slot in the printer, making sure that you match
the color of the ink cartridge with the color code on the printer.

C4704142

5 Plug the valve on the ink cartridge tube into the connector on the printer making
sure that you match the valve color with the color code on the valve connector.
1

C4704134

6 Repeat steps 2 through 5 for any additional ink cartridges you need to replace.
When you have finished replacing ink cartridges, the printer front panel displays the
message “Close left door to continue”.

4-21

Working with Ink Systems
Replace the Ink System

7 Close the left door on the printer.

C4704103

After the left door is closed, The front panel displays the message “STATUS,
Checking ink system” while the printer checks that all ink system components have
been installed correctly. This may take a few minutes.
Components
Installed Correctly

If all components have been installed correctly, the front panel displays “Install
complete”.

Components
If any components have been installed incorrectly, the front panel will prompt you
Installed Incorrectly to take the appropriate action to correct the problem. See chapter 12, Front-Panel
Messages, for information about any messages that are displayed in the front panel.
Next Step

4-22

Go to After replacing the Ink System on the next page for information on the
alignment and calibration checks performed by the printer after ink system
replacement.

Working with Ink Systems
After replacing the Ink System

After replacing the Ink System
After you replace the ink system, the printer:
■ aligns the printheads
■ performs a printhead check (if enabled)
■ calibrates the color, if the color calibration function is enabled in the front-panel.
See chapter 9, Controlling Image Quality, for more information on these
functions.
If no media is loaded, the printer will display the message “Load media to align
printheads.” Load media following the directions in chapter 3, Working with
Media. The alignment procedure requires an A2 or C-size media width. An A3 or
B-size cut sheet media can only be accepted if loaded in the landscape position.
When the front panel displays “STATUS Ready”, you are ready to print.
NOTE:Make sure the printer window and the left and right doors are closed after
you replace ink system components. The printer will not print while these are open.
NOTE:If after installing the ink systems you experience problems see page 11-31,
Solving Ink System Problems.

4-23

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

Removing and Storing Partially Used Ink Systems
If you need to print several images unattended (for example, when printing
overnight) and one or more of the ink colors is low on ink, you may want to replace
these colors with new ones before starting to print and store them in the HP
DesignJet CP Ink System Storage Container.
If you need to change from the HP DesignJet CP Ink System (Imaging ink) to the
HP DesignJet CP Ink System UV (UV Pigmented ink) or vice versa, you will need
to store the printheads and printhead cleaners that you are not using. When storing
Ink Systems remember:
CAUTION

Do not touch the printhead nozzles.

Handle the Ink Systems with Care
■ Always store the partially used printheads and printhead cleaners in the HP
DesignJet CP Ink System Storage Container. Keep the partially used ink
cartridges close by the HP DesignJet CP Ink System Storage Container. This will
prevent unintentional mixing of different sets of ink system components.
■ You can store the HP DesignJet CP Ink System UV (UV Pigmented ink)
printheads and printhead cleaners in the storage container for up to six weeks
without affecting the Outdoor Durability Warranty (providing you comply with
the warranty procedures).
■ Make sure all four ink colors that you are storing are the same type of HP Ink
System. Never mix UV Pigmented ink and Imaging ink components.
■ Always handle and store the printhead cleaners upright to avoid spilling ink.
■ Handle the system with care.

4-24

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

Storing the Ink System in the HP DesignJet CP Ink System
Storage Container
Additional HP DesignJet CP Ink System Storage Containers can be purchased
separately through your Hewlett-Packard dealer. Refer to page 13-18, Ordering
Accessories for more information.
CAUTION

The sequence in which the printhead cleaner and printhead are inserted into
the HP DesignJet CP Ink System Storage Container is very important to
prevent printhead damage. Always follow the sequence in the procedure given
below.
1 To remove the partially used Ink System components from the printer refer to page
4-11, Removing and Replacing Ink Systems.
2 Have the Ink System components ready for storing in the HP DesignJet CP Ink
System Storage Container.
3 Lower the two cover lock-arms and remove the top cover from the storage
container.

C6240007

4-25

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

4 Lift the lever arm and insert the printhead cleaner into the matching color coded slot
in the HP DesignJet CP Ink System Storage Container.

C6240001

5 Push the lever arm forward so that the printhead cleaner “clicks” into position in the
HP DesignJet CP Ink System Storage Container.

Push the lever arm until
the printhead cleaner
“Clicks” into place
C6240002

NOTE

The movement of the lever arm will push the printhead cleaner into the slot and
then move the printhead cleaner slightly upwards so that it “clicks” into the
stored position.
The lever arms also prevents installing the printheads and printhead cleaners
into the HP DesignJet CP Ink System Storage Container in the wrong sequence.
This will prevent inadvertent damage to the printheads.
6 Repeat steps 4 and 5 for the three remaining color printhead cleaners in the Ink
System.

4-26

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

7 Insert the printhead into the stall with the color dot that matches the color of the
printhead label.

C6240003

NOTE

Each printhead is color keyed to the correct stall and will not fit in any other
position.
8 Press down lightly and push the printhead away from you (toward the back of the
cradle) until it “clicks” into place.

C6240004

9 Repeat steps 7 and 8 for the three remaining color printheads in the Ink System.
10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise
the two lock-arms to the locked position.

4-27

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

NOTE

You can store the HP DesignJet CP Ink System UV (UV Pigmented ink)
printheads and printhead cleaners in the storage container for up to six weeks
without affecting the Outdoor Durability Warranty (providing you comply with
the warranty procedures)
11 Make sure the lock-arms are in the locked position when lifting the HP DesignJet
CP Ink System Storage Container by the cover.

4-28

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

Removing the Ink System from the HP DesignJet CP Ink
System Storage Container
CAUTION

The sequence in which the printhead and printhead cleaner are removed from
the HP DesignJet CP Ink System Storage Container is very important to
prevent printhead damage. Always follow the sequence in the procedure given
below.
1 Lower the two cover lock-arms and remove the top cover from the HP DesignJet
CP Ink System Storage Container.

C6240007

4-29

Working with Ink Systems
Removing and Storing Partially Used Ink Systems

2 Press down lightly on the printhead and pull it toward you, removing it from the
stall.

C6240006

3 Repeat step 2 for the three remaining color printheads in the HP DesignJet CP Ink
System Storage Container.
4 Pull the lever arm up and towards you. Press down on the printhead cleaner handle
and pull it out of the stall.

C6240005

5 Repeat step 4 for the three remaining color printheads cleaners in the HP DesignJet
CP Ink System Storage Container.
6 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise
the two lock-arms to the locked position.
4-30

Controlling the Page
Format
5

Page Format 5-2
Page Size and Accuracy 5-8
Selecting the Ink Emulation Mode 5-11
Adjusting Margins for Roll and Sheet Media 5-12
Rotating an Image 5-15
Printing a Mirror Image 5-19
Changing the Scale of a Printed Image 5-20

5-1

Controlling the Page Format
Page Format

Page Format
This chapter explains how to make sure that the printer produces your print in the
page format you want.

Page Size

Margin

Printing area

Inked area

C4704042

5-2

Controlling the Page Format
Page Format

Page size

Page size can be specified from the front panel or in the software, where it may be
called ”Page Size”, “Media Size”, “Paper Size” etc., and where the options include,
for example, ISO A3, ANSI Letter, Custom, etc. If your software does not put a
page size command in the print file, the front-panel setting is used. Otherwise, the
software setting overrides the front-panel setting.

NOTE

There is one exception to this rule. If the front-panel setting is Inked area and you
are sending a PostScript file, the front panel setting is used. See page 5-5,
Adjusting the Page Size in the Front Panel.

Margins

Margins are normally 27 mm on the leading and trailing edges and 15 mm on the
sides. The 27 mm can be adjusted for roll media, as explained on page 5-12,
Adjusting Margins for Roll and Sheet Media.

Printing area

Printing area is the page size minus the margins. For a table showing the printing
areas for standard media sizes, see page 13-8, Printing Area (= Media Size Minus
Margins).

Inked area

Inked area is the smallest rectangle that contains the entire image, while
maintaining its aspect ratio (relative height and width dimensions).

5-3

Controlling the Page Format
Page Format

Do You Need to Adjust the Page Size in the Front Panel?
The answer is normally no, because the page size you have selected in your driver
overrides the page size selected in the printer. However, some of the circumstances
in which you may want to change the default setting are:
■ When you are using the PS Scale→Fit to page feature. See page 5-20, Changing
the Scale of a Printed Image.
■ When you are not using one of the HP DesignJet PostScript drivers supplied
with your printer; for example, if you are sending a PostScript file from a UNIX
application.
■ When you want to save media by printing only the inked area of your print, plus
the margins. In this case set Page format / Size to Inked area.

Non-PostScript files
Depending on the driver you are using, you may not need to change the page size in
the front panel. The default Size setting (Software) in the Page Format menu causes
the printer to look for the page size information in the print file: if it is there, the
printer uses it.
However, some of the circumstances in which you may want to change the default
setting are:
■ If you want to print the inked area only, but the driver you are using does not
specify “Inked area”.
In this case, set the Size setting in the Page format menu to Inked area.
If you can select Inked area from your driver, any selection you have made in the
front-panel menu will be overridden by the settings in the driver.
■ When the prints you are creating need to be of a specific standard (for example,
ISO or ANSI), but the actual size within that standard is not important. For
example, your page size may need to conform to a standard ISO page size, but it
does not matter whether the final page size is ISO A4 or ISO A3.
In this case, set Page format / Size to ISO –> Best... or ANSI –> Best... etc. The
printer uses the smallest standard size into which the inked area will fit.

5-4

Controlling the Page Format
Page Format

Adjusting the Page Size in the Front Panel
PostScript files
Unless you are using the front-panel PS Scale→Fit to page option (see page 5-20,
Changing the Scale of a Printed Image), the front-panel page-size settings have no
effect on PostScript files that already contain page-size information, which includes
all PostScript files sent using one of the HP DesignJet PostScript drivers supplied
with this printer.
If you are using the front-panel PS Scale→Fit to page option, then the printer uses
the page size set in the printer’s front panel as follows:
■ If the page size is set to a discrete size, it uses the specified page size.
■ If the page size is set to Software, the printer calculates the page width as the
width of the loaded media and the page length as 1.5 times the width of the
loaded media.
■ If the page size is set to Inked area, the printer calculates the page width as the
width of the loaded media and the page length as the height of the inked area
plus the top and bottom margins of the page.
■ If the page size is set to a “Best…” option, the printer calculates the page length
as 1.5 times the page width.

5-5

Controlling the Page Format
Page Format
Page format
Size
All menu modes
Default: Software

Non-PostScript files
The Size option lets you select the page size of your print. The options are described
in the following table. If you need to adjust the page size from the front panel, do so
before sending the file from your computer. The printer determines the size of a
print at the time it is received from your application.
Page format
Size=

Comments

Inked Area

The printed page size is the inked area
plus margins. For a definition of “inked
area”, see page 5-3.

Software

The printer looks to the print you have
sent for a page size instruction. If it is
present the printer uses this. If not, the
printed page size is the inked area plus
margins.

ISO

5-6

Best ISO A
ISO A0/A1/A2/A3/
A4

ANSI

Best ANSI
ANSI E/D/C/B/A

JIS

Best JIS B
JIS B1/B2/B3/B4

ARCH

Best ARCH
ARCH E1/E/D/C/B/
A

Oversize

Over A1/A2
(No “Best” option)

Extra wide sizes

1000 mm x 1400 mm
44 in. x 62 in.
1200 mm x 1700 mm
52 in. x 73 in.
54 in. x 76 in.

“Best...” Options
The printer chooses the smallest page
size from the corresponding discrete
options that will hold the inked area of
the print. For example, if Best ISO A is
selected and the inked area of the print
is between A3 and A4,the printer
chooses A3 as the page size.
Discrete Options
ISO A0/1/2/3/4
ANSI E/D/C/B/A
JIS B1/2/3/4
ARCH E1/E/D/C/B/A
Over A1/2
The printed page size is exactly the size
you specify. The largest discrete page
size you can specify is E/A0.

Controlling the Page Format
Page Format

Page Size and Clipped Images
If you specify in your software a page size that is larger than the media size loaded
in the printer, the printer will still print what it can, but may clip your image.
A2 media in printer

Clipped
Area
C4704049

A1 page size in software or front panel

Page Size and Nesting (Roll Media Only)
Nesting means placing two or more pages side-by-side on a roll to save media.
There are certain cases when your prints can not be nested. For a complete
explanation of nesting, see page 7-11, Avoiding Media Waste by Nesting Pages.
If you have queueing and nesting switched on, the printer will use the page size to
determine which pages are nested and whether the pages can be automatically
rotated when nesting. See page 7-12, Automatic Rotation, for information about
which pages can be automatically rotated.

5-7

Controlling the Page Format
Page Size and Accuracy

Page Size and Accuracy
DEVICE SETUP
Pg.Acc=Optimized
Full menu mode
Default: Optimized*

The printer dynamically modifies the advance of the media, to achieve the best
image print, depending on the printheads installed in the printer and the content of
the image, although the width of the image will always be correct. In the front panel
display the “Page accuracy” option lets you choose one of three options.
Accuracy*
Selection

Page Length
Optimized

Image Quality
Optimized

“Optimized”

Yes

“Constant”

“Maximum”

Yes

* Also refer to the explanation given below and Accuracy (Maximum accumulated
error) on page 13-3, Accuracy selection.
1 From the front panel, scroll through the menus and choose “Device setup”. Press
Enter to access this menu. If you are unable to find this menu make sure that the
Full Menu Mode is enabled, see page 2-16, Selecting the Full Menu Mode.
FULL MENUS
Device setup →
C4704034

2 Once you are selected “Device setup” scroll through the menu until you find “Page
Accuracy”. Press Enter to access this menu.
Device setup
Pg. Accur.=optimized→
C4704034

3 You will now have three different options. The default setting is “Optimized”.
Page Accuracy
Optimized*
C4704034

5-8

Controlling the Page Format
Page Size and Accuracy

The “Optimized” option means the printer will calculate the media advance
dynamically depending on:
■ the printheads
■ the use of each printhead
This selection will give best possible print quality, but page lengths may change
between two or more different illustrations with the same specific dimensions.
NOTE:Select “Optimized” when page size accuracy is not critical and you want the
best possible print quality.
If the print quality of your images is not the most important factor, you can change
the page accuracy setting as follows:
4 With the “Page Accuracy” menu still selected, scroll through the menu until
“Constant” is displayed. Press Enter to access this menu.
Page Accuracy
Constant
C4704034

By selecting this option, a constant media-advance correction will be automatically
applied, depending on the printhead set present, but not on each color being used.
This media-advance correction will remain constant throughout the life of the
printhead set. With this mode you may notice slight image quality degradation
when compared to the previous option “Optimized”.
NOTE:Select “Constant” when page size accuracy is an important factor and good
image quality is still necessary; for example when tiling images or producing
transparent media overlays.

5-9

Controlling the Page Format
Page Size and Accuracy

5 With the “Page Accuracy” menu still selected, scroll through the menu until
“Maximum” is displayed. Press Enter to access this menu.
Page Accuracy
Maximum
C4704034

By selecting this option, the printer will advance media without any dependence on
the printhead. Choose this option to achieve the maximum page-size accuracy.
Image quality may be worse than the two previous options.
NOTE:“Maximum should only be selected when printing line artwork where endpoint accuracy is the most important factor or for posters which must match an exact
predefined size.

Page Size Using 3M™ Changeable Opaque Imaging Media
8522CP
When printing with the media selection UV Opaque vinyl on roll media, the page
size is also affected by the increased leading edge margin (described above).
Consequently whatever page size you have selected, it will be increased by an
additional 27.0mm (1.06 inch) on the leading edge.

5-10

Controlling the Page Format
Selecting the Ink Emulation Mode

Selecting the Ink Emulation Mode
DEVICE SETUP
Ink emul.=
All menu mode
Default: Eurocale

Your printer can emulate the color behavior of offset printing presses, allowing you
to use your printer for color proofing. To get accurate colors for your proof, select
the color emulation mode that matches your offset printing standards. The
selections are:
■ Native - No ink emulation, uses HP DesignJet CP CMYK Ink settings.
■ SWOP - U.S. Specification for Web Offset Printing.
■ TOYO - Japan standard for offset press.
■ EuroScale- European standard for offset press.
■ Enhanced - Optimized version of “Native”.
The Enhanced Native mode is an optimized version of the Native mode color values
will printed without adjustment unless they are likely to cause printing problems, in
which case they will be adjusted to safer values.
Enhanced Native mode gives the biggest color gamut without compromising print
quality.
The enhanced Native mode applies ink limitations (200%) to control ink volume
and minimize cockle and gloss unevenness (caused by too much ink on the media).
It does not apply any color mapping.

CAUTION

If your application generates CMYK color values and you select Native ink
emulation (no color adjustment), the printer may apply an excessive amount of
ink which may affect image quality on some types of media. In extreme cases
(more than 200% ink density) coated paper may become saturated, resulting in
serious printhead damage.

5-11

Controlling the Page Format
Adjusting Margins for Roll and Sheet Media

Adjusting Margins for Roll and Sheet Media
Page format
Margins
Full menu mode
Default: Extended
Affects next file

Besides nesting and setting the page size, you can also change the margin settings
and expand the printing area of the page, reducing the amount of media waste. The
two side margins are 15.0 mm. The default margin settings for the leading and
trailing edges of the media vary, depending whether you are using roll or sheet
media, as shown in the illustrations below:

Roll Media
Extended*
Trailing Edge

Normal

Smaller

Page Size
15.0 mm
(0.59 in)

10.0 mm
(0.4 in)

17.0 mm
(0.67 in)

27.0 mm
(1.06 in)
15.0 mm
(0.59 in)

15.0 mm
(0.59 in)

Printing Area
29.0 mm
(1.14 in)

19.0 mm
(0.75 in)

10.0 mm
(0.4 in)

Leading Edge
C4704004

Sheet Media
Extended*

Normal

Smaller

Trailing Edge
Page Size
15.0 mm
(0.59 in)

Printing Area

17.0 mm
(0.67 in)

27.0 mm
(1.06 in)
15.0 mm
(0.59 in)

27.0 mm
(1.06 in)

15.0 mm
(0.59 in)

17.0 mm
(0.67 in)

15.0 mm
(0.59 in)

17.0 mm
(0.67 in)

Leading Edge
C4704004

5-12

Controlling the Page Format
Adjusting Margins for Roll and Sheet Media

Extended margins provide wider top and bottom margins. Extended margins enable
the printer to do automatic error correction on the leading and trailing edges of an
image to prevent image quality defects when it detects nonfunctional nozzles. See
page 9-6, Checking Printheads, for more information on this feature.
NOTE

If you select Smaller Margins with PostScript files, the printer uses the Normal
margin settings. The HP PostScript printer drivers provided with your printer
use Extended margins only. The setting in your driver override settings in the
front panel.

5-13

Controlling the Page Format
Adjusting Margins for Roll and Sheet Media

Non-PostScript Files For roll media if you select Smaller in the Margins menu selection, you can reduce
Only
the margins to 10 mm on the leading and trailing edges of the media.
NOTE

If Smaller margins are selected, the Nesting auto-rotation feature is disabled.
Pages will not be automatically rotated.

Non-PostScript Files
Only

Margins and Automatic Cutting
If the Take up reel is on and the Margins setting is set to Smaller, the printer waits for
the print to dry and the next file to begin printing before cutting the page from the
roll. If you press Form Feed and Cut, the printer immediately cuts off the current
page. When the next file begins, the printer cuts the media again to give this page
the narrow margin.

Print Margins using the HP DesignJet CP UV Ink System
When printing with the media selection UV Opaque vinyl, with extended or normal
margins selected, the leading edge margin will increase by 27.0mm (1.06 inch). The
total leading edge margin for UV Opaque vinyl selection on roll media will be:

5-14

Margin Selection

Leading Edge Margin Dimension

Normal

46.0mm (1.81 inches)

Extended

56.0mm (2.20 inches)

Controlling the Page Format
Rotating an Image

Rotating an Image
Your images can be rotated from the Page format / Rotate option in the front panel
if:
■ The file is an RTL/HP-GL/2 file and Queueing and Nesting are off (see page 711, Avoiding Media Waste by Nesting Pages)
■ The file is a PostScript file (3500CP only)
■ The file is an RTL/HP-GL/2 file and the file contains no raster data.

Rotating an Image from the Front Panel
Page format
Rotate
All menu modes
Default: 0

Except in the circumstances stated above, you can rotate an image from the printer’s
front panel, without changing the image in your software. The options are 0, 90, 180
or 270 degrees relative to the image’s orientation in your software. The rotation is
counterclockwise, as shown below.
0°

90°

180°

270°

C4704047

5-15

Controlling the Page Format
Rotating an Image

What is Rotated?
◆

With roll media, both the image and the page orientation are rotated.
0°

90°

180°

270°

C4704043

◆

Notice that the narrow margins are always at the left and right sides, regardless of
the orientation. The page size is adjusted to maintain the printing area, preventing
clipping.
With sheet media, the image is rotated, but the page orientation specified in your
software is retained. (You should always load sheet media in the orientation you
have specified in the software.)
0°

90°

180°

270°

C4704044

The front panel’s Rotate setting has no effect on PostScript files printed on sheet
media. Use the settings in the PostScript driver to select rotation.

5-16

Controlling the Page Format
Rotating an Image

How Does Rotate Interact with Your Software?
For PostScript files
■ On sheet media, the front-panel Rotate setting has no effect.
■ On roll media, use the front-panel Rotate setting to save media, by printing
narrow pages in landscape orientation, that is, with the short edge parallel to the
media path. An example, when rotated by 90° or 270°, the page size is enlarged
by 2 x (27–15) = 24 mm, i.e.,
[leading and trailing edges] - [side margins] = 24 mm
This prevents the larger margins resulting from the rotation from encroaching on
the image.

X + 12 + 12 mm

X
C4704050

■ The rotate setting in your printer driver overrides the rotate setting in the front
panel.

5-17

Controlling the Page Format
Rotating an Image

For Non-PostScript Files
■ The printer adds the rotation setting to any rotation angle you specify in your
software. For example:
For software applications which, like the printer, rotate counter-clockwise the
result is the sum of the rotation selected in the printer and the rotation selected in
the software application. For example, if your software specifies 180 degrees
rotation, and you set Rotate in the front panel to 90, your image’s final rotation
will be 270 degrees.
For software applications which rotate clockwise, the result is the difference
between the rotation selected in the printer and the rotation selected in the
software application. For example, if your software specifies 90 degrees
rotation, and you set Rotate in the front panel to 90, there will be no rotation.
■ Possibility of Clipped Images with Rotated Images
With either roll or sheet media, if you rotate an image to landscape whose
original orientation was portrait, the media may not be wide enough for the
image, and it may be clipped. For example, rotating a portrait D/A1-size image
on D/A1-size media by 90 degrees will probably result in a clipped image.

5-18

Controlling the Page Format
Printing a Mirror Image

Printing a Mirror Image

Page format
Mirroring

If you are using clear imaging media, sometimes called backlit. You may want to
print a mirror image of your print. So that when the media is lit from behind it is in
the correct orientation. This can be done from the front panel, without changing the
image in your software.
Mirror Off

Mirror On

Full menu mode
Default: Off
Affects current print
Resets after power off

C4704051

NOTE

Do not change the setting during a print, because the change becomes effective
immediately. If you change the setting in the middle of the current print, the
remaining data is printed in the mirrored orientation.

5-19

Controlling the Page Format
Changing the Scale of a Printed Image

Changing the Scale of a Printed Image
Page Format
PS Scale =
All menu modes
Default: 100%

With a PostScript file, you can enlarge your printed image from the printer’s front
panel by using the PS scale option, accessed from the Page format menu.
The PS scale feature is useful:
■ If your software does not support large formats.
■ If your file is too large for the printer’s memory, and you reduce the page size in
your software and then scale it up again using the front-panel option.

To scale your ANSI A PostScript file to:

Use...

ANSI
B

ANSI
C

Arch
C

ANSI
D

Arch
D

Arch
E1

ANSI
E

Arch
E

129%

200%

210%

258%

282%

352%

400%

419%

To scale your ISO A4 PostScript file to:

Use...

5-20

ISO
A3

ISO/JIS
A2

OS
A2

ISO/JIS
A1

OS
A1

ISO/JIS
A0

129%

200%

210%

258%

352%

400%

Controlling the Page Format
Changing the Scale of a Printed Image

Fit To Page

The Fit to page setting adjusts the image size to the page size selected for your
printer. For example, If you have selected ISO A2 as the page size and you print an
A4-size image, it will be enlarged to fit the A2 page. If ISO A4 page size is
selected, the printer would reduce a larger image to fit the A4 size.

Cumulative Scaling
Factors

The PostScript scaling factors are cumulative with software settings. For example,
if you select 200% scaling in your software and 210% scaling in the front-panel PS
Scale menu, the printed image would be scaled 420%. Whatever scale you choose
will be used for PostScript files until you choose another scale, even if you change
the graphics language from PostScript and back again.

5-21

Controlling the Page Format
Changing the Scale of a Printed Image

5-22

Controlling the Overall
appearance of a Print
6

Ways of Controlling the Print’s Appearance 6-2
Changing Pen Widths and Colors Using the Internal Palettes 6-3
Changing the Treatment of Overlapping Lines (Merge) 6-9
Printing Color Images in Monochrome 6-10
Printing Speeds and Print Quality 6-12

6-1

Controlling the Overall appearance of a Print
Ways of Controlling the Print’s Appearance

Ways of Controlling the Print’s Appearance
NOTE:Unless you have specifically indicated in your software that the printer’s
front-panel settings are to be used (for example, Printer’s default Setting in a
Macintosh Print Options window), the software settings for a PostScript file override
the printer front-panel settings described in this chapter.
This chapter discusses the ways you can control the overall appearance of your
prints from the front panel in terms of:
■ pen width
■ pen color
■ treatment of overlapping lines
■ overall lightness/darkness
■ rendering color images in monochrome
■ overall print quality and resolution.
Some front-panel selections affect the next file you send from your computer, not
pages already in the printer's queue. If this is the case, it is stated in the relevant part
of this chapter.
Some of the controls are available using the front-panel menus (for example) pen
width, pen color, overlapping lines). Print mode and color/monochrome print
options are controlled from the front-panel keys.

Why Change the Appearance of the Print Using the Front Panel?
By default, the printer looks to your software to provide information on all the
above attributes. However, your driver or application may not provide these
controls or you may want to experiment with various effects, or try a temporary
change, without the need to change your images or your driver settings.

6-2

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

Changing Pen Widths and Colors Using the Internal
Palettes
The “pens” discussed throughout this chapter are the “conceptual” pens in a
software palette, rather than the printer's physical printheads.
These settings have no effect on PostScript files.
The printer has three pen palettes:
■ Factory
■ Palette A
■ Palette B.
The factory palette cannot be changed. You can, however, change the line width and
color settings for each pen in the remaining two palettes (palette A and palette B).
Initially, all three palettes are identical. Each palette has 16 pens which can include
pens of different widths and any combination of the printer's predefined 256 colors.

6-3

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

To Select a Palette
To select a palette through the front-panel menu, go to the Define Palette selection
under HP-GL/2 SETTINGS and choose the palette you want.
The following table describes the palette choices.

HP-GL/2 SETTINGS
Palette=
Full menu mode
Default: Software

Palette

Comments

Software

The printer looks to your software for pen settings and ignores
all three internal palettes.

Palette A

The printer assigns the attributes defined in Palette A to the pens
defined in your software as 0 through 15.

Palette B

The printer assigns the attributes defined in Palette B to the pens
defined in your software as 0 through 15.

Factory

The printer assigns the attributes defined in the Factory Palette
to the pens defined in your software as 0 through 15.

NOTE:These settings have no effect on PostScript files

6-4

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

Viewing Current Config. Settings
1 Make sure either a roll or a sheet of media is loaded.
2 Make sure that the front-panel Color/Mono switch is set to Color.
3 Print the Current Configuration Print, by pressing the ↑ and ↓ keys simultaneously.

STATUS
Ready

Press these two
keys simultaneously

C4704000

Notice on the Current Configuration Print that the 16 pens are numbered 0 through
15 and the 256 colors are numbered 0 through 255. These colors are specified in the
Palette Print, as explained in the following sections.
NOTE:These settings have no effect on PostScript files.

6-5

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

Viewing the Colors Available For a Palette
1 Make sure that the front-panel Color/Mono switch is set to Color.
2 To print the Palette, go to the INTERNAL PRINTS menu and choose
HP-GL/2 Palette.
INTERNAL PRINTS
HP-GL/2 Palette

In the Palette print, there are 256 squares, numbered 0 through 255, each showing
one of the 256 colors available for selection in the printer’s internal palettes. The
example below is color 6 (magenta), which is assigned to pen 6 in the factory’s
default palette.

All menu modes
Pen number in factory default palette, and initially
therefore in all three palettes. 0 through 15.

6
Color number. 0 through 255.

255,0,255

RGB composition, scaled to 255 = 100%. In this example,
it is 100% red + 0% green + 100% blue, which is magenta.
C4704021

Note that RGB and CMYK - plus white - are assigned by default to pens 0 through
7, and that eight grayscales are included in the 256 colors.
The 256 colors shown in the Palette Print are not the only colors you can print with
your printer! Using your software, you can create many more colors and, as long as
you are using the correct driver, the printer will reproduce these colors by an
appropriate mix of inks from its CMYK cartridges. The Palette Print merely shows
the 256 colors available for use in the printer’s internal palettes, should you choose
to use them.

6-6

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

To Change the Palette Settings
HP-GL/2 SETTINGS
Define palette
Full menu mode
Defaults:
Palette: Factory
Width: 0.35 mm
Color: See Palette
Print

You cannot change the Factory palette, but you can define Palettes A and B to be
whatever you choose.
Item

Available Options

Palettes

Factory, A, B.

Pens

0 through 15.

Widths (mm)

0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 1.40,
2.00, 3.00, 5.00, 8.00, 12.00. Note that 0.13 mm is a one-pixel
line width at 300 dpi and three-pixels line width at 600 dpi:
some colors are rendered as a dot pattern.

Colors

0 through 255.
As specified on the Palette Print.

NOTE:These settings have no effect on PostScript files.
The following steps explain how to define Palette A.
1 In the front-panel menu, go to the Define Palette selection and choose
Palette A.
2 Scroll to the pen number you want to change and press Enter.
3 The current width assigned to this pen is displayed, for example Width=0.35mm. If
you want to change it:
a Press Enter.
b Scroll to the width you want
c Then press Enter again.
Otherwise, scroll to Color.
4 The current color assigned to the pen is displayed, for example Color=110. If you
want to change it:
a Press Enter.
b Scroll to the color you want.
c Then press Enter again.
5 When both width and color are correct, press Previous.

6-7

Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes

6 Scroll to the next pen number you want to change, press Enter and do steps 3
through 5 again.
7 When all pen definitions are correct, press Previous until you exit the menus.
IMPORTANT

6-8

The palette you have just defined will take effect only when you select it to be
the current palette, as explained on page 6-4, To Select a Palette.

Controlling the Overall appearance of a Print
Changing the Treatment of Overlapping Lines (Merge)

Changing the Treatment of Overlapping Lines
(Merge)
HP-GL/2 Settings
Merge
Full menu mode
Default: Off

The Merge setting controls how overlapping lines are treated. Merge has two
settings, Off and On. The following illustration shows the effect of each setting.
Merge off.
A subsequent line hides a
previous line where they
overlap.

Merge on.
Overlapping lines and area
fills are merged.

C4704022

You can set the merge setting from your software in some applications. Settings in
your software override the front-panel settings.
NOTE:Merge settings have no effect on PostScript files.

6-9

Controlling the Overall appearance of a Print
Printing Color Images in Monochrome

Printing Color Images in Monochrome
There are times when you may want to print a color image in monochrome
(grayscales only). Examples of this are:
■ You want a draft where color is not important, for example to check that the
image is not going to be clipped,
■ You want a version for photocopying in black and white.
Remember the following important points:
■ Monochrome printing renders colors as grayscales rather than all colors as black.
If you want all colors to be printed as black, then you should set all your colors
to black in your software. For example, if supported in your software, use a pen
number that is 100% black.
Alternatively, you could make one of the printer’s internal palettes (A or B) all
black, and then select this as the current palette (see page 6-3 in this chapter for
an explanation of palettes).
NOTE: The Palette Settings do not affect PostScript files.
■ You cannot change the color/monochrome setting for pages already in the
printer’s queue.
NOTE

6-10

Printing a color image in grayscale may affect print quality. For best results,
select grayscale in your application software and, in the printer driver and front
panel, select color. This usually provides the best quality image.

Controlling the Overall appearance of a Print
Printing Color Images in Monochrome

Switching between Color and Monochrome
1 Use the front-panel key shown below to toggle between color and monochrome.
Photo
Color

Productivity

Mono

Economy
Print mode

C4704027

2 Send the file from your computer.
NOTE

The Color/Mono setting also effects most of the printer’s internal prints. The
Image Quality print is always printed in color, even when Mono is selected in
the front panel.

6-11

Controlling the Overall appearance of a Print
Printing Speeds and Print Quality

Printing Speeds and Print Quality
The printing time varies with the Print mode setting, and with the media type
specified. Recommended combinations of Print mode and media types are given on
page 3-10, Combinations of Media Type and Print Mode. The table below shows
the effects of combinations of Print mode and media type on print speed and the
amount of ink used when printing an image.
Print mode

Coated Media
Printing Time

Glossy, *Backlit,
and Vinyl Media
Ink Used

Printing Time

Ink Used

Economy
Productivity
Photo

NOTE:*Printing on Backlit media takes the same time as Glossy or Vinyl media.
However it uses twice as much ink.

6-12

Controlling the Overall appearance of a Print
Printing Speeds and Print Quality

The table below shows the different print speeds and the amount of ink used when
printing an image using the six different media settings. This is representative of an
E size print in Photo mode with 20% ink density in all four colors. The printing
process used by the printer varies not only with the print quality setting, but also
with the media type specified. Similarly, the printing time depends on the type of
image and the size of media being printed. For example, an Esize print will use
more ink and take longer to print than the same print on D size media. Therefore,
the table below compares the same print on the same size media.

Media

Printing Time

Ink Used

UV Opaque vinyl
Heavyweight coated
UV Custom media A
UV Custom media B
UV Custom media C
UV Custom media D

6-13

Controlling the Overall appearance of a Print
Printing Speeds and Print Quality

Print mode settings
You can set the overall Print mode from the front panel. In general:
■ Choose Economy to print your images in the shortest time.
■ Choose Productivity to get a good combination of image quality and
productivity.
■ Choose Photo to get the highest possible quality.
You should print images in different modes to see which mode gives the best
combination of throughput and quality for your application.
The resolution at which your print will be printed is summarized in the table below.
Print Mode

Resolution in dpi
Monochrome

Color

Economy

300 x 300

Productivity

300 x 300

Photo

600 x 600

Note: If you send an RTL file processed as 600 dpi to the printer in Productivity or
Economy mode, it will be printed in Productivity or Economy mode, but with a
resolution of 600 dpi.
Economy and Productivity print modes are identical for Backlit media.
NOTE:The Economy setting enables you to print faster and so therefore is more
economical in time. However the amount of ink used is the same as Productivity.

6-14

Controlling the Overall appearance of a Print
Printing Speeds and Print Quality

Using Coated Paper and Heavy Coated Paper with Productivity Mode
You should always select the media type in the front-panel menu that matches the
media type you have loaded in the printer, with one exception:
■ If you are loading Coated paper or Heavy coated paper, and you intend to print in
Productivity mode, you can select either Coated paper or Heavy coated paper
in the front-panel menu selection.
– For Faster Printing
Select Productivity print mode with Coated paper media type in the front
panel for faster printing. This mode is not recommended for images
containing gradient fills.
– For Better Print Quality
Select Productivity print mode with Heavy coated paper media type in the
front panel for better print quality.
NOTE

In most cases, settings in your application software or printer driver override
any settings you make on the front panel of the printer.

6-15

Controlling the Overall appearance of a Print
Printing Speeds and Print Quality

Changing the print mode
3500CP Only

Use the front-panel print mode key to toggle between the three print mode settings.
Settings in your PostScript printer driver override the front-panel setting. Use your
driver for setting the print mode of images sent from your computer. Use the front
panel to set the print mode for internal prints.

3000CP Only

Use the front-panel print mode key to toggle between the three print mode settings.
If your software raster imaging processor (RIP) system has print quality settings,
select your print mode from the RIP. It should override the front-panel settings.

Photo

Pause

Color

Productivity

Mono

Economy
Print mode

C4704028

See page 3-10, Combinations of Media Type and Print Mode and page 3-11, Using
Coated Paper and Heavy Coated Paper with Productivity Mode, for more
information about appropriate combinations of media type and print modes.
NOTE

6-16

You cannot change the print mode setting for pages being received or already
in the printer’s internal queue (memory).

Managing Your Prints
7

Managing Pages Currently being Printed or Drying 7-2
Managing Pages not yet Printed (the Queue) 7-5
Avoiding Media Waste by Nesting Pages 7-11

7-1

Managing Your Prints
Managing Pages Currently being Printed or Drying

Managing Pages Currently being Printed or Drying
NOTE

In this chapter, the terms job and page are used interchangeably for files.
PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single
page jobs. Where we talk about the print media, the term page means a single
output page.

Cancelling a Page
◆

Press Cancel on the front panel.

Cancel

Form Feed
and Cut

C4704023

The printer advances the media as though the print were finished. A multi-page or
complex PostScript file may take longer to stop printing than other files.

7-2

Managing Your Prints
Managing Pages Currently being Printed or Drying

Cutting a Page before Drying is Complete
(Roll Media Only)
◆

Press Form Feed and Cut on the front panel.

Cancel

Form Feed
and Cut

C4704024

If you are using the Take Up Reel the Front Panel displays:
Remove media weight
Continue ------------->
C4704034

Remove the media weight and press the ↓ to continue. The front panel displays:
Wind the Take Up Reel
Continue ------------->
C4704034

Press the wind button on the Take Up Reel and press the ↓ to continue. The printer
cuts the media.
WARNING

If you press the Form feed and cut button while using the Take up reel, ensure
you follow correctly the unloading procedure first, otherwise the printed media
will fall on the floor. See page 3-27, Unloading Media from the Take Up Reel.

7-3

Managing Your Prints
Managing Pages Currently being Printed or Drying

Pausing while Printing a Series of Pages
You can pause between two pages already sent from your computer, for example to
change the media type or replace the cartridges.
1 Press Pause on the front panel.

Photo

Pause

Color

Productivity

Mono

Economy

C4704026

The printer finishes the current page and leaves the printer paused (indicated by the
Pause light being on) until you press Pause again.
While the printer is paused, you can use the front-panel as normal, for example to
change a front-panel menu setting or to load and specify a new media type.
2 To resume printing, press Pause again.
NOTE

7-4

If the printer is paused and you make changes in the front panel, the changes
do not affect files already in the queue.

Managing Your Prints
Managing Pages not yet Printed (the Queue)

Managing Pages not yet Printed (the Queue)
What is the Queue?
Your printer can store files in a queue at the same time as printing the current file. It
stores them by page. If you send only single-page files, you can regard these as
files.
The size of the queue is limited by number of jobs (maximum of 32 jobs containing
up to 64 pages total) and the total memory available. The queue stores processed
output pages, not the input jobs. Remember that file size and memory usage are not
the same thing, as explained on page 11-52, File Size and Memory Usage.
NOTE

If you send a very complex PostScript job with queueing turned off, the printer
may stop during printing of the image while it is processing the job. This may
result in a image quality defect. To avoid this, always print very complex files
with queueing turned on.

With queueing turned ON
NOTE

QUEUEING & NESTING

Queue=
All menu modes
Default: Off

When Queueing is On and the printer receives print files, the files are stored in the
queue in the order they are received. If Nesting is Off, the files are printed as soon as
possible, in the order they are received. If Nesting is On, files are printed when the
time-out period expires or there are enough files to fill a page width. Merge settings
have no effect on PostScript files.
■ You can resend files which have already printed.
■ You can send pages to the printer without waiting for the current page to finish
printing.
■ Pages are stored in the queue in the order they are received.
■ You can manipulate the pages in the queue, for example prioritizing them and
reprinting them.
■ You can use nesting, the printer’s media-saving feature (see page 7-11, Avoiding
Media Waste by Nesting Pages).
■ While one page is printing, the printer will accept and process the next file

7-5

Managing Your Prints
Managing Pages not yet Printed (the Queue)

With queueing turned OFF
If Queueing is Off and the printer receives print files, the files are printed as they are
received, and are not stored in the queue. Nesting time-out settings have no effect
when Queueing is Off.
■ Files are printed as they are received, and are not stored in the queue.
■ The printer will not accept another file sent from the computer until the current
page has finished printing and the printer is ready.
■ You cannot use nesting.
If you turn queueing off while pages are still in the queue, they will be printed and
(if nesting is on) nested, until the queue is empty.
NOTE

7-6

If the printer is turned off with unprinted files in the queue, the files are lost and
must be resent.

Managing Your Prints
Managing Pages not yet Printed (the Queue)

Starting to Print a File that is Waiting for a Time-out
If all is in order (media loaded, ink system installed, and no file errors), there are
still two reasons why a file you have sent from your computer may not start printing
when expected:
■ The print file may lack a proper file terminator and the printer is therefore
waiting for the specified I/O time-out period before assuming it is complete. See
page 8-10, To Change the I/O Time-out Setting.
■ Nesting may be on and the printer is waiting for the specified nest wait time-out
period before calculating the appropriate nests. In this case, the printer display
shows the remaining time for the nesting time-out. See page 7-15, How Long
does the Printer Wait for Another File?

◆

In either case, if you want to override the time-out period and start printing:
Press Form Feed and Cut on the front panel.

Cancel

Form Feed
and Cut

C4704024

7-7

Managing Your Prints
Managing Pages not yet Printed (the Queue)
QUEUEING & NESTING

Queue mgmt
Page ID
All menu modes

Identifying a Job in the Queue
In Queueing / Nesting, you can scroll through the pages in the queue.
Each has an identifier, comprising:
:

Position in Queue
The job currently being printed is in position 0. The next job to be printed is in
position 1, the one after in position 2, etc. The previous job printed is in position -1,
the one before that in position -2, etc.

up to
32 jobs

3
2
1
0
–1
–2
–3

jobs yet to be printed

current job

jobs already printed
C4704012

Viewing the Size of a Page in the Queue
(Non-Postscript)
Page ID
Statistics
All menu modes

7-8

To view the size of any page in the queue, select it and choose Statistics.
Statistic

Comments

Width

The shorter side of the page, in millimeters.

Length

The longer side of the page, in millimeters.

Managing Your Prints
Managing Pages not yet Printed (the Queue)

Prioritizing a Job in the Queue
Page ID
Move to top
All menu modes

To make any job in the queue the next one to be printed, select it and choose Move
to top .
If nesting is turned on (see page 7-11, What is Nesting?) the prioritized job may still
be nested with others. If you really want this job to be printed next and on its own
on the roll, then first turn nesting off and then use Move to top to move it the top of
the queue.

Deleting a Job from the Queue
Page ID
Delete

Under normal circumstances, there is no need to delete a job from the queue after
printing it, as it will just “fall off the end” of the queue as more files are sent.
However, if you have sent a file in error and want to avoid any chance of it being
reprinted, you can simply delete it, by selecting it and choosing Delete.

All menu modes

To remove a job that has not yet been printed, simply identify it by its position in
the queue (see page 7-8, Position in Queue) and delete it, by choosing Delete.
If the job is currently being printed (its queue position is 0), and you want both to
cancel the job and to delete it, first press the Cancel key and then delete it from the
queue.

7-9

Managing Your Prints
Managing Pages not yet Printed (the Queue)

Making Copies of a Job in the Queue
Has the job
already been
printed?

Do you want
one copy or
several?

Yes

One

Use Move to top (see page 7-9, Prioritizing a Job
in the Queue).

Several

Use Copies (see below) and then use Move to top
(see page 7-9, Prioritizing a Job in the Queue).

One

Use Copies (see below).

Several

Use Copies (see below)

What to do

In all cases, the job must be still in the queue.
Page ID
Copies
All menu modes
Default: 1

Having selected the job and chosen Copies, use the scrolling keys to specify the
number of copies required, and press Enter. The number you enter is the actual
number of pages to be printed; for example, choosing 2 for a page not yet printed
means you will get the one original and one copy. The maximum is 99.
The setting you specify in this option overrides any value set by your software.
Note that, if Rotate (see page 5-15, Rotating an Image) was on when you sent the
file, every copy will be rotated also.

7-10

Managing Your Prints
Avoiding Media Waste by Nesting Pages

Avoiding Media Waste by Nesting Pages
NOTE

Nesting can only be used with roll media.

What is Nesting?
Nesting means placing pages side-by-side on the media (rather than one after the
other), to avoid wasting media.
Roll

Direction of
paper flow

Media saved

Nesting off

Nesting on

C47234010

7-11

Managing Your Prints
Avoiding Media Waste by Nesting Pages

Automatic Rotation
The printer may automatically rotate a page in nesting (see page 7-13, Which Pages
Cannot be Rotated?). It may do this even with a single page. Automatic Rotation
does not apply to pages that have margins set to Smaller.

Direction of
paper flow

Media saved

Nesting off

Nesting on

C4704011

NOTE

7-12

The printer’s automatic rotatation does not apply to PostScript files. PostScript
files will print in the orientation in which they were sent to the printer.

Managing Your Prints
Avoiding Media Waste by Nesting Pages

When Does the Printer Try to Nest Pages?
When all the following are true:
■ The printer is loaded with roll media rather than sheet media.
■ In the front-panel menus, Queue is ON (the default). See page 7-5, What is the
Queue?
■ In the front-panel menus, Nest is ON (that is, set to either Optimal or In order).
See page 7-14, Turning Nesting On or Off and Choosing the Nesting Method.

Which Pages Qualify for Nesting?
In order to be in the same nest, the individual pages must be compatible on both the
following criteria:
■ Color or monochrome
Either all are color or all are monochrome. Monochrome may include a color page
rendered in grayscales by use of the front-panel Color/Mono key - see page 6-10,
Printing Color Images in Monochrome.
■ Print resolution
Either all are 300 dpi or all are 600 dpi - see page 6-14, Print Mode.
■ Print Quality all pages must have the same print quality setting (Economy,
Productivity, or Photo).
■ All pages must be Postscript or all pages must be HP-GL/2.
■ Margin sizes must be the same for all pages (normal, smaller or extended).

Which Pages Cannot be Rotated?
Apart from obvious physical limitations on the roll, any HP-GL/2 page containing
raster data will not be rotated.
Also Post script files are not auto-rotated.

7-13

Managing Your Prints
Avoiding Media Waste by Nesting Pages

Turning Nesting On or Off and Choosing the Nesting
Method

QUEUEING & NESTING

Nest
All menu modes
Default: Off

Nest Setting
Selected

Printer’s Response

Off

The printer will not nest pages.

Optimal

Choose this if you want to use the least amount of media.
The printer will search all through the queue for suitable pages.
It will nest the pages according to an algorithm that, for most
combinations of page sizes, saves the most media. The resulting
nesting pattern may still vary, depending on the size of the first
page.

In order

Choose this if the speed with which you receive your prints is
most important. The printer will try to nest pages in their queue
sequence. If it comes across an incompatible page, it will stop
searching and print any nest it has already created.

NOTE:The Optimal setting does not affect PostScript files. If Optimal is selected
when printing a PostScript file, Nesting will function as if In order is selected.

What Happens to Nesting if You Turn Queueing Off?
Turning queueing off does not turn nesting off for pages already in the queue. The
printer prints all the pages in the queue before accepting any more files. As soon as
you turn queueing off, the nesting setting also changes to off. When queueing is
turned on again, the printer restores nesting to its previous setting.

7-14

Managing Your Prints
Avoiding Media Waste by Nesting Pages

How Long does the Printer Wait for Another File?
QUEUEING & NESTING

Nest
Optimal/In order

So that the printer can make the best nest possible, it waits after a file has been
received to check if a subsequent page will nest with it or with pages already in the
queue. This waiting period is the nest wait time. The factory default nest wait time
is two minutes. This means that the printer waits for up to two minutes after the last
file is received before printing the final nest. You can change this waiting time using
the front panel menu. The available range is 1 to 99 minutes.

Nest wait
All menu modes
Default: 2 minutes

While the printer is waiting for nesting to time out, it displays the remaining time in
the front-panel display. You can print the nest (cancel the nest wait) by pressing the
Form Feed and Cut key.

Cancel

Form Feed
and Cut

C4704024

7-15

Managing Your Prints
Avoiding Media Waste by Nesting Pages

Getting the Best from Nesting (Nesting and Margins)
3000CP Only

In order to “squeeze in” one more page, the printer may reduce the right margin of
the right-most page by up to 3 mm (0.08 in). This is done only if:
■ the Size option in the Page format menu is set either to a Photo option or to a
discrete standard size, and
■ the roll of media loaded is slightly narrower than a standard size.
NOTE:If you select Smaller Margins with PostScript files, the printer uses the
Normal margin settings. The HP PostScript drivers always use Extended margins
and override the front-panel settings.

Nesting and the Rotate Feature
Since nesting may automatically rotate pages, the Rotate setting in the Page format
menu is ignored while nesting is on. Pages with Smaller margin settings are not
rotated.
NOTE:The printer’s automatic rotation does not apply to PostScript files. PostScript
files will print in the orientation in which they were sent to the printer.

7-16

Reconfiguring Your
Printer
8

Viewing the Current Overall Configuration of the Printer 8-2
Viewing the Current Configuration of the Front-Panel Settings 8-5
To Change the Front-Panel Settings 8-5
Recalibrating the Printer for Accuracy 8-6
Changing the Graphics Language 8-8
Changing the Interface Settings 8-10
To Change the I/O Time-out Setting 8-10
Upgrading Your Printer with More Memory 8-11
Turning on the Take Up Reel 8-12
Improving Throughput in the HP DesignJet 3500CP printer 8-14

8-1

Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer

Viewing the Current Overall Configuration of the Printer
3500CP Only

To see the current configuration of your printer, print out the configuration print. The
information contained on the configuration prints is described in the following
tables.

PostScript Configuration Print
INTERNAL PRINTS

Item

Comments

PostScript config.

Printer Name

The name assigned to your printer.

Code ver

The revision number of the printer’s SIMMs and Hard
Disk.

Adobe PostScript 3

The revision number of the printer’s internal PostScript
code.

RAM present

The size, in megabytes, of the printer’s main standard
memory, plus the amount of memory reserved for printing.

All menu modes

■ This does not correspond directly to the size of your
files on the computer, as explained on page 11-52, File
Size and Memory Usage.
■ This is the total RAM, not the RAM currently free.

8-2

RAM available for
PostScript

Amount of RAM available for PostScript processing.

Menu Settings

The current front-panel menu settings.

Internal Fonts

A list of the printer’s internal fonts

Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer

HP-GL/2 Configuration Print
INTERNAL PRINTS

Item

Comments

HP-GL/2 config.

Queueing & Nesting

The current queueing and nesting settings in the frontpanel menu.

Utilities

The current menu mode setting (Full or Short).

All menu modes

Utilities -> Statistics
Max X
Max Y

These two figures, in millimeters, give the size of the
current printing area, that is, the area in which the printer
will print the next page unless it is changed. Normally
each file received sets these dimensions with its Page Size
command.

■ Printing area = page size minus margins.
■ X represents the vertical (paper path) axis.
■ Y represents the horizontal (carriage path) axis.
Code rev

The revision number of the printer’s internal code.

RAM present

The size, in megabytes, of the printer’s main standard
memory, plus the amount of memory reserved for
printing. This is the total RAM, not the RAM currently
free.

Ink

This is the type of ink installed in the printer.

Media

The media type which the printer currently selected in the
front panel. For an explanation of media types, see page
3-4, Supported Media Types.

Language

Current language used in the front panel and on internal
prints.

8-3

Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer

8-4

Item

Comments

I/O setup

Current I/O configuration and time-out setting.

Image quality ->
Printhead service

Current printhead service check frequency setting.

HP-GL/2 settings

Current Palette and Merge settings.

Device setup

Current Device setup menu settings: Graphics language,
Cutter, Media advance, Skew tolerance, and Drying time,
page accuracy, Take Up Reel.

Page format

Current Page format menu settings: Size, Mirroring,
Margins, and Rotate.

Reconfiguring Your Printer
Viewing the Current Configuration of the Front-Panel Settings

Viewing the Current Configuration of the Front-Panel
Settings
1 Make sure either a roll or a sheet of media is loaded.
2 Print the Current Configuration Print, by pressing the up-arrow and down-arrow
keys simultaneously.
Previous
STATUS

Press These Two
Keys Simultaneously

Ready
Next
C4704019

The Current Configuration Print lists in an easy-to-read format all the items
available in the front-panel menus, together with their current settings (in red
italics). Note that some of the items don’t appear in the front-panel display unless
you have set Menu mode selection to Full in the Utilities menu (the default is Short,
so that they don’t appear). See the legend at the bottom of the print for details.

To Change the Front-Panel Settings
These graphics are

explained in

Chapter 2, Using the Front Panel, of this manual explains how to use the frontpanel display, including how to change any of the settings. It also explains the small
menu graphics that appear in the left margins of this manual whenever a particular
menu item is explained.

chapter 2.

The meanings of all the items in the front-panel menus are explained at the relevant
point in this manual. Refer to the index at the back of the manual for the item you
want to change.

8-5

Reconfiguring Your Printer
Recalibrating the Printer for Accuracy

Recalibrating the Printer for Accuracy
When to Recalibrate the Printer

UTILITIES
Service tests
Accuracy
calibrations
Recalibrate

Your printer was calibrated at the factory to ensure that it operates with the greatest
accuracy in normal environmental conditions. If you are operating under
significantly different conditions, you should recalibrate the printer as explained
here. The printer’s environmental specifications are given on page 13-6,
Environmental Specifications. You may also need to recalibrate the printer if you
have image quality problems. Before recalibrating the printer, you should always
print the Image Quality test print to verify that you do have image quality problems.
If you need to recalibrate the printer, you will be instructed in the image quality test
procedure. See page 11-10, Analyzing the Image Quality Test Results, for detailed
instructions.

Full menu mode
only

To Recalibrate the Printer
1 Choose your media type (sheet or roll). Use HP Matte Polyester Film. Plastic-based
media is more dimensionally stable than paper-based media. If you use another type
of media, let the media stabilize at the ambient temperature of the printer for 10
minutes. For information on media types, see the Media Guide for the HP
DesignJet Printers provided with your printer.
2 Unload any media that is currently loaded in the printer see page .
3 Go to Recalibrate in the front-panel menus, as shown in the left margin of this page.
4 Choose Create pattern. The message STATUS/Calibrating is displayed. If sheet
media is loaded, it is ejected. If roll media is loaded, the printer asks you to remove
it.
5 When prompted, load your media, using the procedure in chapter 3, Working with
Media. If using sheet media, load it in portrait orientation, unless you chose D/A1size media for an E/A0-size printer, in which case load it in landscape orientation.
6 When the calibration print is finished, remove it.

8-6

Reconfiguring Your Printer
Recalibrating the Printer for Accuracy

7 First ensure the media is dry, then rotate the sheet 90° counterclockwise and reload
it printed-side down, so that the black arrows go into the printer first.
1

Χ4704038

8 Go to Recalibrate again, and choose Measure pattern.
When the printer has finished measuring and has ejected the sheet, the recalibration
procedure is finished.

UTILITIES
Service tests

To Restore the Factory’s Calibration
From the Utilities menu, choose Restore factory.

Accuracy
calibrations
Restore
factory
Full menu mode
only

8-7

Reconfiguring Your Printer
Changing the Graphics Language

Changing the Graphics Language
3500CP Only
DEVICE SETUP

To Change the Graphics Language Setting
To change the graphics language setting, go to the Device setup/Lang menu. There
are three selections, as follows:

Lang=
Full menu mode only
Default: Automatic

Graphics
Language

Comments

Automatic

Choose Automatic to let the printer determine which type of
file it is receiving. This setting works for most software
applications.

PostScript

Choose PostScript if you are printing only PostScript files
and your PostScript jobs do not include PJL language
switching commands.

HP-GL/2

Choose this setting if you are not working with PostScript
files and:

■ you have experienced image position problem.
■ you have experienced timing problems.

8-8

Reconfiguring Your Printer
Changing the Graphics Language

Graphics Language and Networks
For system administrators
If you are using the printer with a network spooler, consider having your system
administrator modify the spooler to insert automatically the PJL languageswitching commands at the beginning and end of each file. This allows the printer
to switch automatically into the correct graphics language for your current print and
returns the printer to the front-panel graphics language setting for subsequent prints.
For information on ordering PJL reference information, see page 13-18, Ordering
Accessories.
The HP PostScript printer driver for Windows provided with your printer, adds the
PJL language-switching commands to your output file, allowing the printer to
switch graphics languages automatically.
NOTE:When using a Macintosh you should select the Automatic or Postscript
setting, otherwise you will not be able to connect to the printer.

8-9

Reconfiguring Your Printer
Changing the Interface Settings

Changing the Interface Settings
I/O SETUP
Modular
MIO
Full menu mode only

Network
With a network interface (such as the HP JetDirect Print Server), refer to your
network interface documentation for advice on any front-panel configuration. The
front-panel menu is I/O Setup / Modular / MIO….

Parallel
With a parallel interface, no front-panel configuration is necessary.

To Change the I/O Time-out Setting
I/O SETUP

I/O Time-out
Full menu mode only
Default: 30 min

8-10

Some software applications do not write a file terminator at the end of a file. In this
case, the printer does not know when the file is complete and will wait for more
data until the end of the “I/O Time-out” period. By default, this period is 30
minutes. You can change the time-out setting in the front-panel menu to as little as
30 seconds.

Reconfiguring Your Printer
Changing the Interface Settings

Upgrading Your Printer with More Memory
3500CP Only

Your printer comes with 36 MB of memory (4 MB of main memory plus a 32-MB
SIMM) plus 4 MB of internal printing memory. You can expand the memory up to a
maximum of 68 MB by adding additional 4-MB, 8-MB, 16-MB, and 32-MB
memory expansion modules. In addition to this memory, the printer has an internal
hard disk drive used as extended memory for PostScript rendering and print
management.
If you occasionally get “Out of memory” error messages when printing, this may be
an indication that you need to add more memory to your printer. Adding memory
may also slightly improve performance when printing some files.

3000CP Only

Your printer comes with 12 MB of memory (4 MB of main memory plus a 8-MB
SIMM) plus 4 MB of internal printing memory. You can expand the memory up to a
maximum of 68 MB by adding additional 4-MB, 8-MB, 16-MB, and 32-MB
memory expansion modules.
See page 13-18, Ordering Accessories, for HP part numbers for the memory
modules. For installation details, see the Setup Guide supplied with the printer.

8-11

Reconfiguring Your Printer
Turning on the Take Up Reel

Turning on the Take Up Reel
The Take Up Reel enables you to have very long prints without the need for you to
be present. As the media is printed, it is automatically wound onto the Take Up Reel
spindle.
NOTE:The default for the Take Up Reel is On.
1 When the Front Panel displays Ready press Enter.
NOTE:If the front panel does not display Ready press the Previous key until it does.
2 Use the ↑ or ↓ keys until the front panel displays Device Setup. Then press the
Enter key.
Previous

Device Setup
Enter

C4704030

3 Use the ↑ or ↓ key until the display shows:
Take Up Reel =Off
C4704034

4 Use the ↑ or ↓ key until the display shows ON. Then press Enter to turn the Take
Up Reel on.
Take Up Reel=On
C4704034

NOTE:When the Take Up Reel is turned on:
■ The cutter is turned off and will only work if the Form Feed and Cut button is
8-12

Reconfiguring Your Printer
Turning on the Take Up Reel

pressed on the Front Panel.
■ Queueing is turned on.
5 Press the Previous key until you get back to the display saying the printer is Ready.

8-13

Reconfiguring Your Printer
Improving Throughput in the HP DesignJet 3500CP printer

Improving Throughput in the HP DesignJet 3500CP
printer
There are many factors that affect the performance of your printer. Shown below are
some settings that you may change in order to get the best performance.

Background printing (Macintosh only)
Using background printing penalizes the performance of the printer, the less
powerful your Macintosh is, the longer the sending time will be.

Queueing
If queueing is set to ON, the first file to be printed will take longer than if queuing is
turned off, but the subsequent jobs will be faster with queuing ON because then the
incoming jobs can be processed while the previous one is being printed. This means
that if you send only one job and you want to get it printed as fast as possible, it is
better to set queueing to OFF.
See page 7-5, Managing Pages not yet Printed (the Queue)

Ink Emulation
Using ink emulation increases the time to process a file because all of the colors in
the file are converted.
To improve speed, use ink emulation at the setting Enhanced Native; see page 9-2,
Selecting the Ink Emulation Mode.

File coding
Many applications allow you to use Binary or ASCII encoding to send the images.
Select Binary whenever possible, since Binary is a lot faster than ASCII in sending
the images to the printer.

8-14

Controlling Image
Quality
9

Selecting the Ink Emulation Mode 9-2
Calibrating the Color Output 9-3
Performing a Image Quality Test 9-4
Servicing the Printheads 9-5
Media Test Print 9-8

9-1

Controlling Image Quality
Selecting the Ink Emulation Mode

Selecting the Ink Emulation Mode
3500CP Only

IMAGE QUALITY

Your printer can emulate the color behavior of offset printing presses, allowing you
to use your printer for color proofing, To get accurate colors for your proof, select
the color emulation mode that matches your offset printing standards. The selections
are:

Ink emul.=

■ Native - No ink emulation

All menu modes
Default: Euroscale

■ Enhanced - Optimized version of native
■ SWOP - U.S. Specification for Web Offset Printing
■ TOYO - Japanese standard for offset press
■ EuroScale - European standard for offset press.

CAUTION

9-2

If your application generates CYMK color values and you select Native ink
emulation (No color adjustment), the printer may apply an excessive amount of
ink which may affect image quality on some types of media. In extreme cases
(more than 200% ink density) coated papers may become saturated, resulting
in serious printhead damage.

Controlling Image Quality
Selecting the Ink Emulation Mode

Calibrating the Color Output
3500CP Only

IMAGE QUALITY

Color calibration improves color consistency between prints, and from one printer to
another. The printer prints a test image and measures the image color with a sensor
to generate a color calibration table that is applied to the PostScript imaging process.
This table enables the printer to compensate for changes in the printheads over their
lifetime, changes in media, and changes in the operating environment that affect
color. The menu settings for Color calibration are:

Color calib.=
All menu modes
Default: On

The printer calibrates the color when:

■ Ink systems are replaced.
■ A different media type is loaded.
■ Power is cycled using the Power switch on the rear of the printer.
Now

This selection causes the printer to immediately perform the color
calibration procedure. If it is busy performing a task, it will finish the task
first.

Off

No color calibration is done.

NOTE:If queueing is on performing the color calibration will not only affect jobs in
the queue.

Comparing Color Output between Imaging and UV Ink
Sysytems
The two ink types available for your printer have different color characteristics, this
produces different color output depending on your configuration and image source.
For postscript files, the best match between the ink sets will be made with
colorimetric mapping selected in the driver, however some colors may not be
available in the addressable gamut of both ink sets.
For the 3000CP, the color matching will be determined by your application software
and/or the RIPs abilities.

9-3

Controlling Image Quality
Performing a Image Quality Test

Performing a Image Quality Test
UTILITIES
Service tests
Image quality print

Full menu mode only

9-4

The image quality print helps you determine if you have image quality problems,
and if you do, what the cause of the problem is and how to resolve it. The print
contains patterns that are designed to highlight any image quality problems.
For detailed information on how to use this print, see page 11-5, Solving ImageQuality Problems.

Controlling Image Quality
Servicing the Printheads

Servicing the Printheads
IMAGE QUALITY

Printhead service
All menu modes

The Printhead Service selection in the Image Quality menu lets you:
■ align the printheads
■ refill the printheads from the ink reservoir
■ select the frequency that you check the printhead for nozzle failures.
The three selections in this menu are described in the following sections.

Aligning Printheads
IMAGE QUALITY
Printhead service
Align now
Full menu mode only

The Align now selection causes the printer to align the printheads immediately, or if
an image is being printed, as soon as the current print job is done. The alignment
procedure requires a minimum media size of A3 or B-size.
The printer will automatically perform an alignment when printheads are re-seated
or the media type has been changed. You can use this feature if the image quality
print indicated an alignment error.

Refilling Printheads
IMAGE QUALITY
Printhead service
Refill now
Full menu mode only

The Refill now selection causes the printer to immediately refill the printheads.
Normally, it is not necessary to use this feature since the printer automatically refills
the printheads with ink whenever it detects that there may not enough ink remaining
in the printheads to print an E-size image. An example of when you might want to
refill the printheads is before printing a long-axis print, to ensure that the printhead
will not need to stop and refill in the middle of the print.

9-5

Controlling Image Quality
Servicing the Printheads

Checking Printheads
IMAGE QUALITY
Printhead service
Check=

The printhead check function prints a test pattern and then analyzes the pattern to
determine if any printhead nozzles are not placing ink on the media correctly. If
nonfunctional nozzles are found, the printer will switch to other nozzles on the
printhead to prevent any degradation in image quality. Eventually it will perform a
set of actions to bring them to a better working condition. In this way, the printer is
able to compensate for nonfunctional nozzles on the printheads.

Default: Frequency=5

For most users, the factory default frequency will provide the expected image
quality without any intervention. However, for your convenience, you can set the
check more frequently (up to every page) or disable it.
The Extended margins setting must be selected in order for the leading and trailing
edges of an image to be error-corrected for nonfunctional nozzles. The selections in
this menu are:

For Roll Media

Now

This selection causes the printer to perform a printhead check
immediately.

Off

The printhead check functions is turned off. Printhead checks are
done only when you replace an ink system.

Frequency=

This setting lets you select the frequency that printhead checks are
made. You can select a printhead check to be done from every fifth
page printed to every page printed.

The printhead check is done:
■ at the selected frequency
■ whenever you replace an ink system
■ when the power is switched off and then switched back on
■ on request.

For Sheet Media

9-6

The printhead check is turned off automatically. To check the printheads, load an
A3 or larger sheet in landscape orientation (wide side of sheet first) and select
Check= Now in the Printhead service menu. See page 3-40, Loading sheet media,
for sheet loading instructions.

Controlling Image Quality
Servicing the Printheads

NOTE

If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the printer may not be able to switch to other nozzles. In this case, the
printer will attempt to recover the nozzles.

9-7

Controlling Image Quality
Servicing the Printheads

Media Test Print
If you choose to print on non-endorsed media (Custom Media) it is recommended
that you first print the Media Test Print. From the Media Test Print you can
determine which print mode best suits the custom media you have loaded.
The Media Test Print is number of colored patterns with titles consisting of colored
area-fills and colored lines. Each pattern and title corresponds to a media selection
in the front-panel menu. By looking at each of the colored patterns and finding the
best one produced, you can then select the corresponding media setting from the
front panel menu.
When choosing the pattern with the best quality, keep these particular questions in
mind:
■ Are the colored area-fills inconsistent or blemished?
■ Is the color of poor quality?
■ Does ink bleed from one color to another?
■ Are the lines broken, rough or incomplete?
IMPORTANT

The Media Test Print is provided to help you print on non-endorsed media. Because
HP has not tested these types of media you are responsible for the final color
accuracy of your prints. If you need to improve the color of a print, you should
modify it using your software application.

IMPORTANT

If you print with HP Endorsed Media, you do not need to test the media.

9-8

Controlling Image Quality
Servicing the Printheads

How to perform the Media Test Print
1 When the front-panel displays SELECT MEDIA, use the ↑ or ↓ key to select Test
media and press the Enter key.
Previous

SELECT MEDIA
Test media
Enter

C4704030

2 The front panel then displays:
Select Print Quality
Continue - - - - - - ->
C4704034

3 On the front panel, select the Photo, Productivity or Economy key to suit your
printing requirements and then press the ↓ key. This will produce a Media Test Print
in either Photo, Productivity or Economy print mode depending on the selection
you have chosen.
NOTE

Do not change the print mode setting until the printer has completed the Media
Test Print.
4 The front panel then displays:
STATUS
Checking media
C4704034

9-9

Controlling Image Quality
Servicing the Printheads

5 If the media has been correctly loaded, the front panel will then display:
STATUS
Aligning printheads
C4704034

The printer aligns the printheads by producing and calibrating the multi-color
pattern.
NOTE

If the media has not been correctly loaded, you will have to reload it and repeat
steps 1 through 5 again.
6 After completing the printhead alignment check, the printer automatically prints the
Media Test Print. The front panel displays the following message:
STATUS
Printing media test
C4704034

Image Quality
Qualify media
Test Media

9-10

The print produced contains six similar colored patterns. From this print you can
identify the best print mode for the custom media you have loaded.
(If you produce this print with the HP DesignJet CP Ink System installed it will have
seven similar colored patterns).
NOTE:If media is already loaded and you want to perform the Media Test Print, you
can select it from the front panel. Select Image Quality/Qualify Media/Test Media
and press Enter.

Controlling Image Quality
Servicing the Printheads

Changing the Print Mode when Media is Already Loaded
Image Quality
Qualify media
Select Media

If, after loading and selecting a print mode for non-endorsed media, you want to
change the print mode to another one, it is not necessary to remove and reload the
media.
From the front panel menu select Image quality/Qualify media/Select media and press
Enter. By scrolling using the ↑ or ↓ keys you will see the following print mode
selections:
HP DesignJet CP Ink System UV
(UV Pigmented Ink) Installed

HP DesignJet CP Ink System
(Imaging Ink) Installed

UV Opaque vinyl

Coated paper

Heavy coated

UV Custom media A

High-gloss photo

UV Custom media B

Semi-gloss photo

UV Custom media C

Imaging film-backlit

UV Custom media D

Opaque vinyl

NOTE:These print mode selections are only available when media is loaded and the
printer has completed its initialization procedure.
While scrolling through the display you will see a * displayed next to one of the
media types, this shows the current media selected in the printer. It is also an
alternative way of confirming which media is currently loaded.
By pressing Enter when the desired selection is displayed, you can change the print
mode to the one displayed on the front panel.
IMPORTANT

If you are printing on HP endorsed media, always select the same media print mode
as the media loaded in the printer. Hewlett-Packard has tested these settings for
optimum performance and print quality.

9-11

Controlling Image Quality
Servicing the Printheads

9-12

Maintaining Your Printer

10
10

Cleaning the Printer 10-2
Lens Maintenance 10-3
Normal Printer Use 10-6
Storing and Moving Your Printer 10-7

10-1

Maintaining Your Printer
Cleaning the Printer

Cleaning the Printer
WARNING

To avoid an electric shock, make sure that the printer is switched OFF and
unplugged before you clean it. Do not let water get inside the printer.

CAUTION

Do not use abrasive cleaners on the printer.

NOTE

Any maintenance or repairs beyond those described in this chapter should be
done by a qualified service technician.

Cleaning the Printer Exterior and Inside the Doors
■ Clean the outside of the printer as required with a damp sponge or a soft cloth
and a mild household cleaner such as non-abrasive liquid soap.
■ Over time, aerosol spray from the printheads may build up on the inside of the
left and right access doors and inside the printer window. This aerosol buildup
can be cleaned with a damp sponge or a soft damp cloth and a mild household
cleaner such as non-abrasive liquid soap.

10-2

Maintaining Your Printer
Lens Maintenance

Lens Maintenance
The optical sensor on the printhead carriage has a lens cover to protect if from ink
aerosol and other contaminants. The lens cover is located on the lower right side of
the carriage.

C4704151

Lens Cover

Over time, this lens cover will get dirty and need to be replaced. When the printer
detects that the lens cover is dirty, it will display the message:
STATUS
Lens maintenance
C4704034

You should replace the lens cover to prevent any problems with printer operations
due to the optical sensor. Replacement lens covers are provided with your printer
and are stored inside the right door of the printer. You may replace the lens cover
immediately when you see the message or wait until the next time you need to
replace an ink system.

10-3

Maintaining Your Printer
Lens Maintenance

Replacing the Lens Cover
1 Press the Replace Ink System key on the front panel.
2 When the printer carriage stops and the front panel displays the message “Open
window to access printheads,” open the window of the printer.
NOTE:Do not open the window before the “Open window to access printheads”
message is displayed.
3 The printer will display the message:
Clean roller mark
Continue----------------->
C4704034

4 You will find a small slotted white plastic insert on the left end of the media roller.
With a soft tissue carefully clean the top of the plastic insert, ensuring it is perfectly
clean.
5 The printer will display the message:
Replace lens cover
Continue----------------->
C4704034

6 Remove the dirty lens cover from the printhead carriage by pulling it straight out of
the slot on the right side of the printhead carriage.

C4704149

7 Take a new lens cover from inside the right door of the printer. The message
“Close right door to continue” will be displayed when you open the door.
8 Close the door after removing the new lens cover.

10-4

Maintaining Your Printer
Lens Maintenance

9 Making sure that you do not touch the glass portion of the lens cover, install the new
lens cover into the slot. Make sure the cover is firmly in place.

C4704150

10 Press the ↓ key on the front panel. You have finished replacing the lens cover.
11 Close the printer window and the printer is ready to print.

10-5

Maintaining Your Printer
Normal Printer Use

Normal Printer Use
“Normal” printer use means an average of 160 ft.2 print per day. If your prints are
smaller than this, the number of pages per day can be higher.
Under normal usage conditions. It will be approximately 5 years before you need
maintenance. If you use the printer more than this, it will need maintenance service
more frequently.
The printer keeps an internal count of total usage. When the usage has exceeded the
amount where maintenance is required, the front panel displays:
STATUS
Maintenance advised
C4704034

When this message is displayed, Contact your local HP dealer or HP service
engineer to arrange a maintenance service. If your unit is still under warranty, or if
you have purchased an HP Support Pack or HP Service Contract, this maintenance
is covered without extra cost.
After the maintenance service, the message will disappear. If you choose to ignore
the message, you can continue to use the printer as normal, but may encounter
operational or print-quality problems.

10-6

Maintaining Your Printer
Storing and Moving Your Printer

Storing and Moving Your Printer
UTILITIES

Transport mode

If you need to move your printer or store it for an extended period of time, you need
to prepare your printer properly to avoid possible damage to the printer. To prepare
your printer, follow the instructions listed in the following sections.

Full menu mode only

Selecting Transport Mode
1 In the front-panel menu, select Transport mode in the UTILITIES menu, and press
Enter.
Set transport
mode

YES->
NO->
C4704034

2 Press the ↑ key to select the Transport mode.
NOTE:If you press the ↓ key, the printer terminates the menu session and return to
the STATUS display on the front panel.
The printer displays the message “Accessing printheads” while moving the printhead
carriage to the unloading position.

10-7

Maintaining Your Printer
Storing and Moving Your Printer

Removing the Printheads
1 Open the window of the printer when the printer carriage stops and the front panel
displays the message “Open window to access printheads.”

C4704140

After you open the window, the front-panel displays the message “Remove all
printheads”.
2 Press down lightly on the printhead you are removing and pull it toward you,
removing it from its stall.

C4704135

10-8

Maintaining Your Printer
Storing and Moving Your Printer

3 Repeat step 2 for the remaining three printheads.
When you have removed all four printheads, the front panel displays the message
“Close window to continue.”
4 Close the printer window.
The front panel displays the message “Open right door to access head cleaners ”.
Continue with the next section, Removing the Printhead Cleaners.

Removing the Printhead Cleaners
WARNING

When you open the right door of the printer, the printhead cleaners move to the
opening in the printer for removal. Keep hands clear of the opening until the
printhead cleaners stop moving.
1 Open the right door on the printer.

C4723114

2 After you open the right door, the front panel displays the message: “Remove head
cleaners/Close right door.”

10-9

Maintaining Your Printer
Storing and Moving Your Printer

3 Press down on the printhead cleaner handle and pull it out of the printer.

C4723138

4 Repeat step 3 for the remaining three printhead cleaners.
5 Close the right door on the printer.

C4704107

10-10

Maintaining Your Printer
Storing and Moving Your Printer

The front panel displays the message “Open left door to access ink cartrg.”.
Continue with the next procedure, Removing the Ink Cartridges.

Removing the Ink Cartridges
1 Open the left door on the printer.

C4704108

After you open the left door, the printer displays the message “Remove all ink
cartridge(s)” on the front panel.
2 While pressing down on the quick-connect release button (1), unplug the ink
cartridge tube by pulling the tube connector away from the printer (2).

1
2

C4704113

10-11

Maintaining Your Printer
Storing and Moving Your Printer

CAUTION

C4704143

4 Repeat steps 2 and 3 for the remaining three ink cartridges.
When you have finished removing all four ink cartridges, the printer front panel
displays the message “Close left door to continue”.
5 Close the left door on the printer.

C4704148

After the left door is closed, The front panel displays “STATUS, Checking ink
system” as the printer checks that all printhead cleaners have been removed. If the
printer detects a printhead cleaner, it prompts you to remove it.

10-12

Maintaining Your Printer
Storing and Moving Your Printer

Once the printer has verified that all printhead cleaners have been removed, it
moves the printer mechanisms to the transport positions and displays the message
“Switch power off”.

Switching off and Disconnecting the Printer
1 Switch the power off from the main power switch at the back of the printer.
2 Disconnect any cables connected to the printer.
The printer is now ready for transportation or storage.
IMPORTANT

Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System
Storage Container see page 4-24, Removing and Storing Partially Used Ink Systems.

10-13

Maintaining Your Printer
Storing and Moving Your Printer

10-14

Troubleshooting

11
11

A Note About Troubleshooting 11-2
Where to Find Help in Solving Problems 11-3
Finding the Source of Your Problem 11-4
Solving Image-Quality Problems 11-5
Solving Media-Handling Problems 11-28
Solving Ink System Problems 11-31
Clearing a Media Jam 11-44
Solving Communication Problems 11-45
Solving Problems with Image Position or Content 11-46
Solving Front-Panel Problems 11-51
Solving Miscellaneous Problems 11-54
Getting Help 11-56

11-1

Troubleshooting
A Note About Troubleshooting

A Note About Troubleshooting
Much of the troubleshooting information contained in this chapter is provided to
complement the printer’s own internal image quality checking features.
3500CP Only

The HP DesignJet 3500CP printer provides new printing concepts such as:

n
n
n
n
n
n

Automatic Color Calibration
Fault Tolerant Print Modes
Image Quality Consistency
Continuous Printing
Color Emulation
Out of Ink Detection (when “Printhead check” is ON and frequency is set to “1”
in the front-panel menu).

Troubleshooting should be an intuitive process with the printer either correcting its
own faults or conveying a fault message via the front-panel display, prompting you
to take corrective action. You should therefore only need to refer to these
procedures if the printer does not correct the problem or instruct you via the frontpanel display.
The order of problem solving is:
1 Automatic internal corrective action
2 On demand corrective action
3 On-line and printed troubleshooting procedures.

11-2

Troubleshooting
Where to Find Help in Solving Problems

Where to Find Help in Solving Problems
n
n
n
n

n
n
n

To find the meaning of front-panel messages, see chapter 12, Front-Panel
Messages.
If you know the problem is related to a certain task, first check the relevant
section in this manual, for step-by-step procedures. Use this manual’s index or
table of contents to find the section. For example, if you are having difficulty
with page formatting, refer to chapter 5, Controlling the Page Format.
If the problem is related to the quality of your printed images, refer first to the
section: Solving Image-Quality Problems 11-5
Refer to the appropriate topic in this chapter:
– Solving Media-Handling Problems
– Solving Ink System Problems
– Clearing a Media Jam
– Solving Communication Problems
– Solving Problems with Image Position or Content
– Solving Color Accuracy problems
– Solving Front-Panel Problems
– Solving Miscellaneous Problems.
If the problem could be related to your software driver, and you are using an HP
driver, refer to the driver’s troubleshooting documentation and the on-line help
in your application software.
If the problem has no obvious cause, refer to “Finding the Source of Your
Problem” on the next page.
If you still cannot solve the problem, see page 11-56, Getting Help.

11-3

Troubleshooting
Finding the Source of Your Problem

Finding the Source of Your Problem
1 Look at the front-panel display for messages. See chapter 12, Front-Panel
Messages for an explanation of front-panel messages.
2 Test the printer.

n
n
n

Switch the printer off at the power switch at the back of the printer. Make sure
that the power cord is firmly inserted in the printer and plugged in to an outlet
that you know works.
Switch the printer on. Print an internal print. If the printer prints the internal print
correctly, the problem is probably not with the printer.
Depending on the nature of the problem, you may want to print the image quality
print explained on page 11-8.

3 Test your computer hardware and interface.

n
n

Make sure that you have the correct interface cable between the computer and
the printer and that it is firmly connected to the correct ports (see the Setup
Guide).

Check that your printer’s graphics language setting (in Device setup / Lang)
matches the requirements of your software.
If you have changed your interface, switch the printer off and then on again before
trying to print.

11-4

Troubleshooting
Solving Image-Quality Problems

Solving Image-Quality Problems
NOTE:To achieve the best performance from your printer, only use genuine HP
accessories and supplies, whose reliability and performance have been thoroughly
tested to give trouble-free performance and Photo-quality prints. For details of HP
media, see page 3-4, Supported Media Types and the Media Guide for the HP
DesignJet CP Printers supplied with the printer.

How to Proceed with the Image Quality Print Diagnosis
Solving image quality problems with the UV Pigmented ink is exactly the same as
with the Imaging ink. Whenever you suspect that your printing is not correct, it is
advisable to perform the Image Quality Test.
Please note that the UV Pigmented ink produces sharp images but not photo-quality
as it has different characteristics to the Imaging ink. This is because the UV
Pigmented ink is designed for enhanced indoor and outdoor lightfastness, and not
photo-quality imaging.
You can expect to see the following differences:

n
n
n

A print produced with UV Pigmented ink will have a slight matte appearance
compared to one produced with Imaging ink, which has a brighter glossy
appearance.
The volume and density of ink used to produce a print with UV Pigmented ink is
different compared to Imaging ink. This print quality may sometimes have
“speckling” (a very slight graining effect) which is a normal characteristic of the
UV Pigmented ink.

You may sometimes see minuscule patterns in the print, which can be mistakenly
construed as banding. This is a normal characteristic of the UV Pigmented ink
and is caused by the placement and density of the ink on the media.
As HP has not tested non-endorsed media, the appearance of a print may differ to
one produced on endorsed media. Therefore it can only be used as an indication of a
possible print problem. It is recommended that you change to an endorsed media to
confirm a problem.

11-5

Troubleshooting
Solving Image-Quality Problems

NOTE:Before starting any corrective action: If the printer has not performed a
printhead check or printhead alignment check recently, select the printhead
alignment check from the front-panel menu (see page 9-5, Aligning Printheads) and
then reprint the image. If the image quality is still bad, proceed with the following
section.

If the Color is Not as Expected
There is no direct comparison between prints produced with the UV Pigmented inks
and Imaging inks. The UV Pigmented ink has different characteristics to the
Imaging ink, because it is designed for enhanced indoor and outdoor lightfastness,
and not for photo-quality imaging. You will see a slight matte appearance to a print
produced with UV Pigmented ink, which is a normal characteristic.
If you still suspect that the color is not correct, check the following:

Were all three components for each ink color set changed together?

The printhead, printhead cleaner, and ink cartridge should all be new every time
you replace a color.
Make sure all the components for each ink color set are the same type of ink, if
they have been previously stored in the HP DesignJet CP Ink System Storage
Container.

n
n

Are all four ink colors that you are using the same type of HP ink system? Never
mix UV Pigmented ink and Imaging ink systems. Check that each ink cartridge
is the same type of ink as the printhead.

Were all three components of the ink set installed before the date on the box?
If you are printing on non-endorsed media (Custom Media) the final color accuracy
of your prints is your responsibility.
n Try improving the print color from the software application.

11-6

Troubleshooting
Solving Image-Quality Problems

Some General Information About the Image Quality Test
One of the printer’s internal prints is the Image Quality Print test, accessed from the
Utilities / Service tests / Image quality print menu. Whenever you suspect that your
printing is not correct, it is advisable to perform this test to help diagnose the
problem. The Image Quality Print will help you differentiate between possible
printhead errors and other problems such as incorrect front-panel selection, driver
or RIP configuration or mechanical problems.
Correct diagnosis of print problems will help HP Customer Support Centers to
provide an accurate solution to any Image Quality problem you are experiencing.

Identifying the Printhead Components
The primary components of the printhead are shown in the illustration below.
Electrical
contacts

Nozzles

C472368

11-7

Troubleshooting
Solving Image-Quality Problems

How to Use the Image Quality Print
1 The Image Quality Print prints in A3 and B sizes so you must have media loaded
(roll or sheet) that is this size or larger. Do not use 3M Changeable Opaque
Imaging media or equivalent.
2 Use the same type of media that you were using when you found the image quality
problem.
3 Study each of the test patterns in the order listed to determine the type of image
quality problem.
4 If you are using non-HP media and after the Image Quality Print test you still have
the same quality problems, change to genuine HP media and repeat the Image
Quality Print test (not with 3M Changeable Opaque Imaging media).

Printing the Image Quality Print
Utilities
Service tests
Image quality print

11-8

Select the Image Quality Print from the Utilities / Service tests menu, then press
Enter to print the test.
The printer will print out a series of images named Test 1 to Test 5. The Image
Quality Test print looks like this:

Troubleshooting
Solving Image-Quality Problems

11-9

Troubleshooting
Solving Image-Quality Problems

Analyzing the Image Quality Test Results
The following paragraphs describe how to use each pattern.
Test Pattern 1:

Printhead Warm-Up
This print warms up the printheads, leaving them in a perfect operating condition.
You can ignore this pattern and continue with Test Pattern 2.

Test Pattern 2:

Black, Cyan, Magenta, Yellow, Red, Blue, Green Test
This test pattern checks for overall image print quality.

IMPORTANT

If you do not see any problems with the image quality test (similar to the example
shown below), then the printer is functioning correctly. The problem may be with
your RIP, driver, etc. See page 11-22, No Printing Defects Found in the Image
Quality Print for more troubleshooting information.

If you see image problems in this test pattern then continue with the following
procedures which will help you determine the nature of the problem.
One of the most common problems that affects the overall image quality is
‘Banding’.

11-10

Troubleshooting
Solving Image-Quality Problems

What is Banding?

Banding is when you see repetitive horizontal bands within your printed image
(these may appear as light or dark bands).
The test pattern is printed with four primary colors; black, cyan, magenta and
yellow. The three secondary colors printed are; red, blue and green and they are
formed by mixing the primary colors as shown in the table below:
Secondary Color

Primary Color Components

Red (R)

Magenta (M) and Yellow (Y)

Blue (B)

Magenta (M) and Cyan (C)

Green (G)

Cyan (C) and Yellow (Y)

Solving the Problems
The main causes of banding are:
n Printheads

Media advance.

Banding Caused by Printhead Problems
If the test pattern has clear or dark horizontal bands in one or more of the primary
color columns, then several of the secondary color columns will also have the same
type of bands in the same position (but perhaps with less intensity).
These bands are caused by two types of printhead nozzle failure; either nozzles not
printing, or nozzles misdirected. See page 11-16, Nozzle Print Test for more
information.
In the following Example A, several nozzles in the magenta printhead are not
printing. There will be clear repetitive bands (perhaps white) in the magenta
column. Consequently, you will see lower intensity bands in the same print position
in the red (M + Y) and blue (M + C) secondary color columns.

11-11

Troubleshooting
Solving Image-Quality Problems

Example A

Problem
1 Banding in cyan, blue and
green columns only, but more
evident in cyan than in blue
and green columns.
This is an indication that the
cyan printhead may require
servicing or could be
damaged.
2 Banding in magenta, red and
blue columns only, but more
evident in magenta than in red
and blue columns.
This is an indication that the
magenta printhead may
require servicing or could be
damaged.

11-12

See:

Corrective Action
_

Refer to test 11-16, Nozzle Print Test
for the cyan color.
Verify this problem and see the
recommended actions.

Example A Refer to test 11-16, Nozzle Print Test
for the magenta color.
Verify this problem and see the
recommended actions.

Troubleshooting
Solving Image-Quality Problems

Problem

See:

Corrective Action

3 Banding in yellow, red and
green columns only, but more
evident in yellow than in red
and green columns.
This is an indication that the
yellow printhead may require
servicing or could be
damaged.

Refer to 11-16, Nozzle Print Test for
the yellow color.
Verify this problem and see the
recommended actions

4 Banding in black column
only.
This is an indication that the
black printhead may require
servicing or could be
damaged.

Refer to test 11-16, Nozzle Print Test
for the black color.
Verify this problem and see the
recommended actions.

Banding Caused by Media Advance Problems
Another type of banding is caused by an inaccurate media advance. The printer
prints an image in ‘bands’ or ‘swaths’ which have fixed widths depending on the
advance of the media roller. If the advance of the roller differs from the theoretical
advance, there will be banding (horizontal repetitive bands along the test pattern) in
all the primary and secondary color columns.
The bands can appear as dark bands, due to a shorter advance of the roller which
causes an overlap, or lighter bands due to a longer advance causing spaces.

11-13

Troubleshooting
Solving Image-Quality Problems

Example B

Problem
1 Banding in all color columns.

See:

Corrective Action

Example B Refer to 11-20, Color Alignment
Quality Test
The causes are not related to
misalignment but the troubleshooting
actions are the same.

NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use
genuine HP media.
Banding is the most common problem that can affect your image quality but
another problem that may affect them is color misalignment.

11-14

Troubleshooting
Solving Image-Quality Problems

Problems Due to Misalignment
There are two types of misalignment; vertical and horizontal, refer to page 11-20,
Color Alignment Quality Test for more information.
Misalignment between two primary colors when creating a secondary color can
cause two different effects:

n
n

If there is horizontal misalignment of the colors this will create banding.
If there is vertical misalignment of the colors, it will create gaps or overlaps
between colors, see Example C .

Example C

Problem
1 Black, cyan, magenta and
yellow columns are correct
but banding in any, or all of
the secondary color columns.
This is an indication that there
is a horizontal misalignment.

See:

Corrective Action
-

Refer to 11-20, Color Alignment
Quality Test and verify this problem.
See the recommended actions.

11-15

Troubleshooting
Solving Image-Quality Problems

Problem

See:

Corrective Action

2 Different colors visible in the
spaces between some or all of
the columns (depending on
the color of the printhead that
is misaligned)
This is an indication of
vertical misalignment.

Example C Refer to 11-20, Color Alignment
Quality Test and verify this problem.
See the recommended actions.

NOTE:It is also possible that the banding was caused because you were using nonHP media. The performance of your printer can only be guaranteed if you use
genuine HP media.
Test Pattern 3:

Nozzle Print Test

IMPORTANT

Use this test purely to confirm an error highlighted in Test Pattern 2:. Some of the
printhead nozzle problems that you will see in this pattern do not mean you will not
get perfect image quality results. The printer has internal corrections that will hide
many nozzle defects.
In this test all the 240 nozzles of each printhead are tested. For each of the four
colors you will see the numbers 10 to 240 over the diagonally stepped lines in
increments of 10. These numbers correspond to the nozzle number that prints each
step.
There are two printhead nozzle errors:
n Nozzles not printing
n Nozzles misdirected.

11-16

Troubleshooting
Solving Image-Quality Problems

Nozzles not printing
There are two ways to see this problem, it is easier to see the error from the first
check. See example D.
1 In the top pattern, marked with numbers, if the diagonally stepped lines are broken
in one or more steps it indicates that this specific nozzle(s) may be blocked and are
not printing. White lines will also be visible in the area fill at both sides of the
pattern.
2 Below the top pattern there is a set of horizontal straight lines. When one or more
nozzles are not printing the corresponding lines will be missing.
Missing Line

Missing Line

Example D

11-17

Troubleshooting
Solving Image-Quality Problems

Nozzles misdirected
If all the stepped lines are visible in the top pattern, then all the printhead nozzles
are printing. However the nozzles could still be misdirected, possibly due to some
dried ink around the nozzles, as shown in the following example:

Dried Ink

Theoretical Ink Direction Misdirected Ink Direction

There are two ways to see this problem (see Example E), it is easier to see the
misalignment from the second check.
1 In the top pattern, marked with numbers, if the diagonally stepped lines are not
equally positioned in every step it indicates that this specific nozzle(s) may be
misdirected.
2 Below the numbered pattern there is a set of horizontal straight lines. When one or
more nozzles are misdirected there will be unequal spaces between the
corresponding lines.

Example E

11-18

Troubleshooting
Solving Image-Quality Problems

NOTE: Some of the printhead nozzle problems that you will see in this pattern do
not mean you will not get perfect image quality results. The printer has internal
corrections to hide many nozzle defects.
Problem

See:

Corrective Action

1 Some printhead nozzles, in
any one color, are not
printing. Proceed with
Corrective Action a.

Example D a From the Image Quality/
Printhead service / Printhead
check Menu, set to Now to run
the printhead check, then reprint
your image. If the problems are
still present, continue with
Corrective Action b through d.

2 Printhead nozzles are
misdirected in any one color.
Proceed with Corrective
Action b.

Example E b From the Utilities / Service tests
menu, select “Recover
printheads” to run the printhead
recovery process, then perform
a printhead check.

c Print the Image Quality Print
again to see if there has been
any improvement.
d If there has been no
improvement, try reinstalling
the ink system components and
print the Image Quality Print
again. See page 11-31, Solving
Ink System Problems.
e If the error is still present
replace the Ink System,
corresponding to the bad color
and repeat the image quality
test.
f If the error continues contact HP
support.
See the page 11-56, Getting
Help.

11-19

Troubleshooting
Solving Image-Quality Problems

Test Pattern 4:

Color Alignment Quality Test
This test pattern is to check the color alignment, and produces six patterns each with
two different primary colors. In each pattern you will see primary color circles. If
there is misalignment between the primary colors the composite color will be
present in one part of the circle and white will be visible at the opposite side of the
circle.
There are two types of misalignment (See Example F):

n
n

Horizontal - when the misalignment is in the horizontal axis
Vertical - when the misalignment is in the vertical axis

Horizontal Misalignment

Correct

Vertical Misalignment

Incorrect

Correct

Incorrect

Example F

Problem

See:

Corrective Action

1 Third color present/
misalignment in either the
boxes or circles of the test
image.

Example F a Perform the printhead alignment
check using genuine HP media
then print the Image Quality
Print again to see if there has
been any improvement.

b If there is no improvement in
the Image Quality Print contact
HP.
See the page 11-56, Getting
Help.

11-20

Troubleshooting
Solving Image-Quality Problems

Test Pattern 5.

Color Variation Pattern Test
This test produces four boxes: black, blue, cyan and yellow. In each box there are
three horizontal bands; the two outer bands are 100% shade, the inner band is
shaded from 100% scaling to 75%.
The purpose of this test is to determine at what percentage the middle shading
becomes visible from the two outer bands. The best way to do this is to cover the
box with a piece of paper and slide the paper horizontally across the box. Stop as
soon as you see a different shade in the middle box. You can then determine the
percentage scaling from the figure at the top of the box.

Correct

Example G

Incorrect

Example H

Problem
1 If there is no apparent color
difference in the center box at
the 90% mark, this indicates
that the printhead is producing
incorrect size ink drops.

See:

Corrective Action

Example H a Select Color Calibration to Now.

11-21

Troubleshooting
Solving Image-Quality Problems

No Printing Defects Found in the Image Quality Print
If all the test patterns from the Image Quality Print are correct and you still
experience print quality problems, here are some of the more likely causes to check:
n the print mode used in your printer is incorrect (this is defined by the printer’s
front-panel menu selections)

n
n
n

non-HP driver
the RIP (If you are using one)
the software applications you are using.

Use the following table to configure your system correctly.
What to Configure

Configuration Setting

Optimal Setting

Printer Front-Panel Menu

Media

Unload the current media
and load it again while
changing the media type in
the front panel.

Dry time

Set to Automatic.

HP PostScript driver
(Windows or Mac)

Print mode setting

Set to Photo.

Non-HP drivers
(Software RIPs)

The settings available
depend on the driver. The
most typical settings are:

In your software
application:

n
n
n

Image Quality Settings
Half Tone
Media selection

See the user’s guide for
your application for more
information about its print
quality settings.

11-22

n
n
n

Set Image Quality to
Photo
Use no Half Tone (or
printer default.)
Make sure that the
media setting matches
the media loaded in
your printer.

Troubleshooting
Solving Color Accuracy problems

Solving Color Accuracy problems
3500CP Only

These are two areas you should review when troubleshooting a color accuracy
problem:

Configuration
Check that you are using the correct driver setting and CRD information for your
software. Check which ink emulation mode has been selected in the front panel; see
page 9-2, Selecting the Ink Emulation Mode

Media
Ensure the media loaded is genuine HP media and the correct media type selected
on the front panel.

Color Consistency problems

n
n

Some media may discolor or change with age. Check that your media is fresh
and has been stored correctly.
If the environmental conditions you are printing in change rapidly, you may see
changes in the color consistency. Perform the color calibration procedure.

11-23

Troubleshooting
Solving Color Accuracy problems

Configuration
The configurations of the printer, the driver, and/or the Software RIPs define how
ink is applied to each type of media. Use the information in the following table to
configure your printer and software for best color accuracy.
Location of Setting

Setting Description

Selection

Printer Front-Panel Menu

Media

Color Calibration

Printhead check /
Frequency
Non-HP drivers
(Software RIPS)

Media or equivalent setting

Color correction option or
equivalent.

n
n

Set to match the media
type loaded in the
printer. See page 3-4,
Supported Media Types.
Select Color Calibration
to Now.
Set to 1 page.
Set to match the media
type loaded in the
printer. See the
documentation that
came with your software
for information.
Do the color correction
calibration if one is
available.

Media
Always make sure that you are using the appropriate media for your image and that
it is consistent with your software application. To ensure color accuracy and printquality performance of the printer, use only media types that have been certified for
your printer. Use of non-HP media or HP media not certified for the your printer
may significantly reduce the color and print quality of your images. For details of
HP media, see page 3-4, Supported Media Types and the Media Guide for the HP
DesignJet CP Printers supplied with the printer.

11-24

Troubleshooting
Solving Color Accuracy problems

NOTE

To have accurate colors, the media settings must match the type of media you
have loaded in the printer.
If you are using non-HP media with HP drivers, the colors in your print may
not be accurate.

11-25

Troubleshooting
Solving Color Accuracy problems

Where to Find Additional Information
The means of accurately managing the colors printed by your printer vary with the
software application and driver being used. Refer to the following documentation:
n The Software Application Note for your application, in the specific package
shipped with your printer.

n
Non-PostScript

On-line documentation in the drivers shipped with your printer. If you cannot
find any reason for the discrepancy, before getting help, find out for which
CMYK printer inks the colors have been specified.

Additionally, remember that for your printer may be configured to use one of its
internal pen palettes instead of your software’s palette (which is the default). See the
section starting on page 6-3, Changing Pen Widths and Colors Using the Internal
Palettes.

If There are Slightly Warped Lines

The media itself may be warped. This can happen if it has been used or stored in
an extreme environment. For all environmental specifications, see page 13-6.

If There are Blurred Lines (Ink “Bleeds” from Lines)

Perhaps you have adjusted the drying time in the front-panel menu to speed up
the printer output. Set “Drying time” to “Automatic”.
For details of drying time adjustments, see page 3-45.

If there is a horizontal line 2 inches (5.5 cms) from the start
of your image.

11-26

If Margins are set to Smaller, the printer pauses briefly to cut the top margin after
printing has started. On some non HP-media this can leave a noticeable mark.
Changing Margins to Normal or Extended will eliminate this problem.

Troubleshooting
Solving Color Accuracy problems

There are Smears and/or Scratching on Your Printed
Media.
This can appear on paper based media if there is a lot of ink printed quickly, the
media gets distorted and as the printheads move over the media, the printheads and
the media come into contact with each other.
n Press the Cancel key on the front panel otherwise the printheads could get
damaged.

n
n
n
n

Cancel the print job from your computer application.
Use the Take Up Reel if possible.
Use HP recommended media.

Change the print mode to Photo.
If the above fails to solve the problem of smears and scratching, change the media
you are using to a non-paper based media such as glossy media.

11-27

Troubleshooting
Solving Media-Handling Problems

Solving Media-Handling Problems
The Front Panel Keeps Indicating that Media Is
Misaligned or Incorrectly Positioned
Roll media

n
n

Sheet media

n
n
n
n
n
n

The roll may be loaded the wrong way. The media should load over the roll
toward you.
The media may be loaded at an angle. The right-hand edge must be parallel to
the perforated line on the printer.
The media may be loaded at the wrong side of the entry slot. It must be loaded
with the right-hand edge against the perforated line on the printer.
The media at an angle. The right-hand edge must be parallel to the perforated
line on the printer.
Pushed or held the media may have been pushed or held back as it is loading.
You must hold the media only by the edges and immediately release it when the
printer is loading.
The media may be crumpled or warped or may have irregular edges.
If you are using hand-cut media, the edges may not form a right-angle or they
may be rough. Do not use hand-cut media. Use only purchased sheet media.
If you cannot make the media’s leading edge straight, turn on the skew tolerance
feature (Device setup / Skew tolerance). See page 3-44, Adjusting Skew
Tolerance.

NOTE:This feature can skew your print on the page.

Prints Do Not Feed Out Properly From the Printer

n
n

Make sure the roll cover is completely closed before you print.
If you are using the Take Up Reel ensure that it is loaded correctly
3-20, Take Up Reel loading.

The Automatic Cutter does not Cut Immediately after a
Print has Finished

n
11-28

Check the Page format / Margins setting. When this is set to Smaller, the printer
waits until the next print begins printing so it can create a 10-mm margin

Troubleshooting
Solving Media-Handling Problems

n
n

between prints or nesting sets.
If you need to cut the media before the ink-drying time has passed or before the
next print begins printing, press Form Feed and Cut key on the front panel.
However if the Take Up Reel is on you will need to perform the unloading
procedure described on page 3-27, Unloading Media from the Take Up Reel.
Check the ink-drying time and change if necessary (Device setup / Drying time).

The Automatic Cutter does not Work

n
n
n
n

If you are using the Take Up Reel, before you can cut the media you must
remove the Media Weight and wind in the media onto the Take Up Core.
The automatic cutter is activated only when roll media is loaded.
The automatic cutter may be disabled from the front-panel menu. Go to Device
setup / Cutter menu and check if the cutter is set to on or off; change it if
necessary.
Your software application may have disabled the automatic cutter. Refer to your
software documentation or contact your software vendor for more information.

11-29

Troubleshooting
Solving Media-Handling Problems

The Cutter is Jammed

n
n
n

Switch the printer off.
Open the window.
With you finger and thumb carefully pinch together the cutter assembly plates
(1) and move it to the left (2).

2
C472378

If the paper needs to be removed from the printer because it is damaged, perform
part of the procedure described on page 3-31, Removing a Roll from the Printer.

A Sheet is Ejected when You Switch On the Printer

11-30

The printer is doing an automatic calibration check. Wait for the STATUS /
Ready message and then reload the sheet.

Troubleshooting
Solving Ink System Problems

Solving Ink System Problems
Important

An “ink system” refers to one color. It is made up of the ink cartridge, the printhead
and the printhead cleaner.
All three components of an ink system must be used together. The three
components are designed to be used together, and information about their use is
recorded within the ink system. Failure to use them together could result in poor
image quality or a failure of a component at a critical point in printing.
If you transfer a printhead from one printer to another (for example, using transport
mode—see page 10-7, Storing and Moving Your Printer, you should also transfer
the printhead cleaner and the ink cartridge with it.
If you receive an “Out of ink” message and you find that the ink cartridge is empty,
replace it and the associated printhead and printhead cleaner.
Replacing ink systems must always be done under the control of the Replace Ink
Systems button or through specific front-panel prompts. In particular, do not replace
components while the printer is powered off, or by opening the window or doors
other than as prompted.

Missing Ink System
MISSING INK SYSTEM
Install --------------------->
C4704034

When you first install your printer, or after removing ink systems and then
powering on your printer, you will see this message. Press the ↓ key to
install the missing ink systems. You will be prompted to install the
printheads, printhead cleaners and ink cartridges in turn.

Ink System Error
INK SYSTEM ERROR
xxxxxx
C4704034

This message occurs after an earlier report of an error, when you have not
fixed the problem. The error code “xxxxxx” indicates the nature of the
problem. You will need to press the Replace Ink System key, to gain access
to the printheads, printhead cleaners and ink cartridges. See the description
of this message on 12-2, Message Explanations and Actions.

11-31

Troubleshooting
Solving Ink System Problems

Summary of Ink System Defect Messages
Check ink system /
Ignore

This message follows one that has notified you of an error. You can either check the
ink system (and possibly replace the failed components) now, or ignore the error
and continue printing. In the latter case, the quality of printing may be impaired;
you may correct the error at a later time.
n See Checking Ink Systems 11-38.

Head cleaner full

One or more of the printhead cleaners are full of ink. The printer will continue
printing but image print quality may be affected, and ink may leak inside the printer
and damage it. Replacement of the ink systems affected is recommended.
n See 11-39, Checking the Printhead Cleaners.

Head cleaner
removed

One or more of the printhead cleaners are not detected. Printing has been disabled.

See 11-39, Checking the Printhead Cleaners.

Incorrect ink system The printer has detected an error in the ink system (for example, some component
of the ink system may have been removed or reseated in an irregular manner), or the
last ink system replacement process did not finish successfully. It may also indicate
that not all components of the ink system were replaced at the same time. Printing
has been disabled.

See 11-38, Checking Ink Systems.

Ink cartridge
removed

One or more of the ink cartridges are not detected. Printing has been disabled.

Ink cartridge valve
out

One or more of the ink cartridge valves has popped out during refilling. Printing has
been disabled.
n See 11-34, If there is a Failure after Refilling Printheads.

See 11-40, Checking the Ink Cartridges.

Ink system at end of The printer has detected that one or more components of the ink system have
life
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges).
n See 11-38, Checking Ink Systems, and the general statement about ink systems
on page 11-31.
Ink system error

This is a status message that follows an earlier error. The code value in the message
indicates the type of error.
n See the “Ink system error” message.

Mixed ink system

The printer has detected components of different ink systems types (for example,
Imaging and UV Pigmented). Printing has been disabled to prevent the printheads
from being contaminated.

n
11-32

See 11-38, Checking Ink Systems.

Troubleshooting
Solving Ink System Problems

Out of ink

One or more of the four ink systems are out of ink. If the last print showed image
print quality degradation, replace the ink systems affected.
n See 11-38, Checking Ink Systems.

n
Printhead alignment cancelled

Check the ink levels (see 4-9, Monitoring the Ink Level). If there is still a large
amount of ink remaining in the ink cartridges, see the message “Printhead
failure”.

This message occurs when the alignment routine is cancelled because of a dirty lens
cover or a problem with the media.

See 11-35, Printhead Alignment Errors.

Printhead alignment This message occurs when the printhead alignment procedure has failed, or the
error
printer detects a fault that stops the process from completing. Alignment is the first
procedure that prints with the printheads after installation, so some printing
problems may be reported as a Printhead Alignment Error. Most alignment errors
are due to a fault with the printheads, or problems with the media.

Printhead check
cancelled

See 11-35, Printhead Alignment Errors.

This message occurs when a printhead check is cancelled because of a dirty lens
cover or a problem with the media.

See Printhead Checks on page 11-37.

Printhead check
error

This message occurs when the printhead check procedure has failed, or the printer
detects a fault that stops the process from completing. Most printhead check errors
are due to a fault with the printheads, or problems with the media.
n See Printhead Checks on page 11-37.

Printhead contact
error

There is an electrical problem with one or more of the printheads.
n See the message “Printhead contact error”.

Printhead failure

The ink systems have failed and should be replaced.

Printhead removed

One or more of the printheads are not detected by the printer. Printing has been
disabled.

n
Verify ink system

See the message “Printhead failure”.

See 11-38, Checking the Printheads.

At power-on, the printer has detected an error in one or more of the ink systems.
n See 11-38, Checking Ink Systems.

11-33

Troubleshooting
Solving Ink System Problems

If the Replace Ink System Key does not Work
1 Make sure the window is closed before you press the Replace Ink System key.
2 Try pressing Enter to clear the previous message.
3 The printer may be busy; wait until it has completed the current process. Press the
Cancel key if you want to interrupt the current process.

If Brand New Printheads have Problems
1 Your printer may not detect the ink system that you have installed. Make sure that
the protective blue tape and green cardboard have been removed from the
printheads.
2 Make sure that the electrical contacts on the printheads and the printer carriage are
free from ink deposits. (See 11-42, Cleaning Electrical Contacts).
3 Try reseating the printheads. If you have trouble reseating the printheads, see If You
Have Problems Reseating a Printhead on page 11-41.
NOTE: After you remove or reseat a printhead, the printer will run its automatic
printhead alignment procedure.
4 Check the ink cartridge to see if it has ink.
If the printheads are functioning, but you are not getting the image quality you
expect, see 11-5, Solving Image-Quality Problems.

If there is a Failure after Refilling Printheads
If you see the message “Ink cartridge valve out” or “Ink cartridges removed” after
printheads have been refilled, it is because an ink cartridge valve has become
disconnected or the printer cannot detect an ink cartridge. Printing is disabled.
To fix this problem:
1 Press the ↓ key.
2 When prompted, open the left door to access the ink cartridges.
You will see the message “Check ink cartridges / Abort” where the flashing squares
indicate which valves to check. See 11-40, Checking the Ink Cartridges.
If you don’t correct the error now, you will see the status message “Ink system
error”.

11-34

Troubleshooting
Solving Ink System Problems

Printhead Alignment Errors
Printhead alignment
error n n o n --->

The printer automatically runs the printhead alignment procedure every
time you load, replace or even reseat a printhead, whether it is a new
printhead or not. Do not remove the printheads unnecessarily. The routine
C4704034
is also run when media is loaded that is of a different media type from that
previously loaded, or after powering on the printer with no media loaded.
The message “Printhead alignment error” is displayed when the alignment
procedure has failed or the printer detects a fault that stops the procedure from
completing. The alignment procedure is the first time that printheads print after
installation, so an initial printing problem may be reported as an alignment error.
Most alignment errors are due to:
n Problems with the media.

n
n

Poor printhead start-up.
Alignment difficulties with the printheads or other printhead malfunction.

You will see the message “Check ink system / Ignore” (see page 11-38, Checking
Ink Systems). If you choose to check the ink systems you will be given the
opportunity to check the printheads that may have caused the problem.

Media Problems
1 Check that the media you are using is clean and has not been printed on. It should
be white and opaque. Colored or clear films, media with insufficient opacity, or
extremely thick or thin media may be causing the Printhead Alignment Error
message.
2 Try performing the alignment procedure again (with Image Quality / Printhead
Service / Align Now) using genuine HP media, or if this is not available, an opaque
white media. If the printer now aligns correctly, the problem is probably the media
type. (See also 11-35, Working with Media that cannot be Used for Alignments
below.)
3 If the Printhead Alignment Error message still occurs, try recovering the printheads
using Utilities / Service Tests / Recover Printheads. Then perform the alignment
procedure again, using Image Quality / Printhead Service / Align Now.

Working with Media that cannot be Used for Alignments
You can still use media that the printer cannot align on. You will need to use a
different type of media to realign the printheads whenever they are removed or
reseated.
1 Unload the media that is causing problems.

11-35

Troubleshooting
Solving Ink System Problems

2 Load media of a suitable type for calibrating. Make sure you do not change the
Media Type selection.
3 Perform the alignment procedure again (with Image Quality / Printhead Service /
Align Now).
4 Unload the media you used for alignment.
5 Reload the media that you want to use for printing, without changing the Media
Type setting, as that would cause another alignment attempt on the unsuitable
media.
If your media is colored or not sufficiently opaque, we recommend disabling the
Color Calibration (Image Quality / Color Calib. / Off) and Printhead Check
(Image Quality / Printhead Service / Check / Off) features of your printer, as they
may not work correctly.

Poor Printhead Start-Up
1 Perform the Recover Printhead procedure. Select Utilities / Service Tests /
Recover Printheads.
2 Perform the alignment procedure again. Select Image Quality / Printhead Service
/ Align Now.

Other Symptoms or If the Problem is not Fixed Above
If the Printhead Alignment Error message still occurs, the printer will not be able to
print with optimum quality.
1 In some cases you may be able to print, but image quality cannot be assured. It may
be necessary to reseat or replace your ink system to restore normal performance.
2 If the printer will no longer print or you suspect printhead problems, see 11-38,
Checking Ink Systems.

11-36

Troubleshooting
Solving Ink System Problems

Printhead Checks
Your printer makes a printhead check at the frequency set in the Image Quality /
Printhead Service / Printheads Check / Frequency front-panel menu. This check
is also made when you power the printer on, when you explicitly request a check
through Image Quality / Printhead Service / Printheads Check / Now, or when a
pen is installed or reseated. You can disable the frequency checking through Image
Quality / Printhead Service / Printheads Check / Off. (This does not disable
checking at other times).

Using the Replace Ink System Key
The Replace Ink System key can be used to check what is wrong with the ink
system. If you think you know which part of the ink system is giving trouble (see
11-32, Summary of Ink System Defect Messages and the list of messages on page
12-2, Message Explanations and Actions), focus on that section, but if you are not
sure, try all the steps carefully.
The Replace Ink System key lets you access all components of the ink system,
even if there is no reported error in any component. (When you start replacing
components following a prompt from the front panel, the printer only gives you
access to those components for which an error has been detected.)
Use the checklists on page 11-38, Checking Ink Systems.

11-37

Troubleshooting
Solving Ink System Problems

Checking Ink Systems
Check ink system ->
Ignore ------------->

If you see the message “Check ink system / Ignore” you can either proceed
with the steps detailed in this section (press the ↑ key) or you can choose to
continue printing (press the ↓ key).
C4704034
If you select “Check ink system” (↑), you will only be asked to check those
components for which the printer has detected an error.

If you select “Ignore” (↓), you can continue printing, but the quality of the images
produced by the printer may be impaired.
NOTE: If an ink system replacement was cancelled, or the printer lost power
during a replacement procedure, the machine may indicate that all four ink systems
need to be replaced. Removal and reseating the components of each ink system may
be all that is required. See 11-41, If You Have Problems Reseating a Printhead.
You should only replace the ink systems for which errors are shown on the front
panel. If more than one ink system shows an error, follow this procedure for each
failing system. Do not remove and reseat printheads too many times, as this can
lead to excessive wear on the electrical contacts, causing failures.
If problems persist, see 11-40, Persistent Ink-System Problems.
CAUTION

If the problem occurred while changing ink system types (from Imaging to UV
Pigmented, or vice versa), be extra careful to verify that all ink cartridges match the
printheads in type. Installing the incorrect ink cartridge type can result in
contamination of both of the ink systems.

n Press the ↑ key for “Check ink system”, if that message is present on the front
panel.
Open the window when indicated.

Checking the Printheads
Check the printhead if there is a printhead error reported.

Check printhead
nn n Abort ->

C4704034

The message “Check printhead / Abort” is displayed. The flashing squares
indicate which printheads require checking. If you are unable to fix the
errors now, press ↓ to cancel (abort) the procedure.

n Remove the printhead completely from the printer carriage. You should ensure that
all four printheads are of the same type—Imaging (part numbers C1806A to
C1809A) or UV Pigmented (C1892A to C1895A).

11-38

Troubleshooting
Solving Ink System Problems

CAUTION

Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage the
printhead. Handle the ink systems with care. (See the diagram on page 11-42.)

n Make sure that the protective blue tape and green cardboard have been removed
from the printhead.

n Next, look at the electrical contacts on the side of the printhead and on the carriage.
If they are dirty, they should be cleaned (see page 11-42, Cleaning Electrical
Contacts).

n Reinsert the printhead. In some cases, if you repeatedly get an error, with the
squares continuing to flash, you may need to remove and reinstall all printheads to
clear it. See If You Have Problems Reseating a Printhead on page 11-41.
Repeat these steps for any other printheads that need replacing.
Close the window.

Checking the Printhead Cleaners
If prompted, open the right door to access the printhead cleaners.
The message “Check / Close right door” is displayed. The stars in the
message indicate which printhead cleaners must be checked.

Check nn*n
Close right door
C4704034

n For each printhead cleaner, make sure that it is not overflowing (liquid all the way
to the top of the large rectangular hole).
n Check that the part number on the printhead cleaner matches the type of ink system
you are using. (The printhead, cleaner and ink cartridge must all be of the same
type.) For Imaging Ink Systems the part numbers are C1806A to C1809A, and for
UV Pigmented Ink Systems they are C1892A to C1895A.
n Check that the black and white label next to the large rectangular hole has not been
completely obscured by ink spray (some spray is normal). If it is, the printer may
not be able to detect the printhead cleaner and will report a Head Cleaner Removed
message. You will need to replace the entire ink system (printhead, printhead
cleaner and the ink cartridge) if this is the case.
n Reinsert the printhead cleaner. Make sure it snaps into place properly.
Repeat these steps for any other printhead cleaners that need replacing.
Close the right door.

11-39

Troubleshooting
Solving Ink System Problems

Checking the Ink Cartridges
If prompted, open the left door to access the ink cartridges.
The message “Check ink cartridge / Abort” is displayed. The flashing
squares indicate which printheads require checking. If you are unable to fix
C4704034
the errors now, press ↓ to cancel (abort) the procedure.
n Check if any of the valves are loose in their holders. If so, this was probably the
cause of the problem. Reinsert the valve, and pull on the valve handle gently to
make sure it is seated properly. If you have recurring problems with a loose valve, it
is probably occurring while the printheads are refilling. You will need to replace the
ink system affected.

Check ink cartridges
nn n Abort --->

n If a loose valve was not the problem, remove the ink cartridges that show an error.
Check if they are empty by shaking them gently. If it feels as though nothing is
moving inside, the ink cartridge is empty and you will need to purchase a new ink
system.

n Check that the triangular tab on the ink cartridge valve is not bent or broken. If you
are getting an Ink Cartridge Removed message, this may be the cause. If any are
bent or broken, you will need to replace your ink system.

n Check that the tubes coming from the ink cartridges are not bent or damaged. If

they are, replace the ink system.
n Check that the part number on the ink cartridges matches the type of ink system you
are using. (The printhead, cleaner and ink cartridge must all be of the same type.)
For Imaging Ink Systems the part numbers are C1806A to C1809A, and for UV
Pigmented Ink Systems they are C1892A to C1895A.
n Replace the ink cartridge valves in their correct color-coded locations. The
triangular tabs on the valves must be pointing up for the printer to recognize them
properly.
Close the left door.
Persistent InkSystem Problems

If this does not fix the problem:

n
n

11-40

If the problem is still present, but not severe enough to prevent printing, the
printer’s front panel will indicate that the printer’s image print quality cannot be
assured, but you will be allowed to continue printing if you so desire.
If the problem is serious enough to prevent printing from occurring, please call
HP to help resolve the problem. Please have the messages your printer displayed
available for the service representative to help speed the diagnosis process.

Troubleshooting
Solving Ink System Problems

If You Have Problems Reseating a Printhead
Replace printhead

nnon

C4704034

When printheads are installed, in extreme circumstances it is possible that
the printer will not recognize them. This will be visible on the front panel
with the message “Replace printhead” or “Check printhead / Abort” where
one or more of the squares are flashing. Each square represents a printhead,
with the flashing ones representing printheads where the printer has
detected a problem.

Check printhead

nnon Abort ->
C4704034

When you reseat or replace a printhead, the flashing filled square changes,
for one or two seconds, to an hour-glass. At this point, the printer is testing
the printhead. Don’t remove or insert another printhead while this test is
being done.

n
n

If the test is successful, the hour-glass reverts to its normal non-flashing
filled state.
If the test fails, the hour-glass will change back to a flashing filled
square. To correct this, make the following checks:

1 Remove all four printheads completely from the printer. On the front panel the
displayed message will change to show four flashing lights.
2 Look at the electrical contacts on the printhead and carriage. If they are dirty, they
should be cleaned (see page 11-42, Cleaning Electrical Contacts on page).
3 Reinstall each printhead, one at a time; if the flashing squares stop flashing, then the
printheads have passed the test. DO NOT INSERT THE NEXT PRINTHEAD
UNTIL THE PRINTER HAS ACCEPTED THE CURRENT ONE.
If the lights continue flashing and the printheads have been inserted correctly, try
reseating them a few more times, by removing the printhead from its stall and then
replacing it until it snaps correctly into position.
NOTE: Do not leave printheads partly inserted in the carriage; they may be making
electrical contact and be the cause of the reseating problem, as you try to reseat
other printheads.
If the printer still refuses to accept your printheads, try replacing the indicated ink
system (see 11-38, Checking Ink Systems) or call HP for assistance.

11-41

Troubleshooting
Solving Ink System Problems

Cleaning Electrical Contacts
The printer prints by firing tiny drops of ink onto the media. This is controlled by
electrical signals that are sent from the printhead carriage to the printhead through
electrical contacts. During normal printing operations, it is possible for ink to get
spilt onto these electrical contacts. Ink can also be spilt onto them when printheads
are loaded into the carriage.
To clean the electrical contacts, you will need some cotton swabs, lint-free cloths,
soft tissues or napkins. You will also need some clean water, preferably distilled.
Avoid using dry cotton swabs, as lint from the cotton may leave debris or other
contaminants; avoid also using dry cloths, as they may scratch delicate surfaces.
Alternatively, you can use a suitable cleaning kit, for example, the HP C6247 Ink
Cleaner—follow the supplied instructions.
1 Prepare a clean cotton swab by dampening it with distilled water. Rotate the end of
the swab between your fingers to pack the cotton and to remove excess water.
If you are using a cloth or tissue, make it slightly damp, but not so wet that it drips
or disintegrates.
If you need to clean more than one ink system, use fresh swabs for each one, to
avoid cross-contamination.
Do not power off the printer.
CAUTION

Never drip water into the printer.
2 To clean the electrical contacts on the printhead, remove it from its stall and,
holding it by the cap, turn it as shown below.
Clean
Contact pads
here
Clean here

Nozzle plate
Do not
touch
here!

C472368

11-42

Troubleshooting
Solving Ink System Problems

CAUTION

Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side
in the diagram above). This can damage the printhead. Handle the ink systems with
care.
3 Using damp cotton swabs, clean the electrical contact pads (the copper strip),
especially where it bends down towards the nozzle plate. Wipe the contact pads
very gently towards the cap end of the printhead, away from the nozzle plate. If you
are using a cloth or tissue, use gentle pressure to avoid damaging the contacts. If
you are using the cleaning kit, wipe the printhead cleaner pads as shown below:

C472380

4 Using damp cotton swabs, clean the electrical contact pads on the printhead
carriage (indicated by the arrow in the diagram).
Clean here

C472367

If you are using the cleaning kit, wipe the printhead as shown below:

C472381

5 Wait until all the cleaned parts are dry.
Reinstall the printhead.

11-43

Troubleshooting
Clearing a Media Jam

Clearing a Media Jam
1 If the front panel displays:
Switch power off
Check paper path
C4704034

2 or:
Switch power off
Check printhead path
C4704034

switch the printer OFF at the power switch at the back of the printer, open the
window, and lower the media lever.
3 Carefully move the printhead carriage out of the way - if possible all the way to the
enclosed area on the left or the right. Which way you are able to move it depends on
where the media is jammed. If the printer was in the process of cutting media at the
time of the jam, the cutter carriage will be attached to the printhead carriage and
will move with it.
CAUTION

When moving the printhead carriage, touch only the black plastic parts.
4 Carefully remove any of the jammed media which you can easily lift up and out
from the top of the printer.
5 Carefully pull the rest of the roll or sheet down and out of the media entry slot.
6 Lower the window and the lever and switch on the printer. Press the Form Feed and
Cut key to eject any pieces of media that are still in the media path.
NOTE:Depending on the status of the printer when the media jam occurred, it may
check the ink system components now - see chapter 4, Working with Ink Systems,
for more information.
7 Reload the media as normal - see page 3-13, Loading Roll Media. If you are using
roll media you may need to trim the edge first.

11-44

Troubleshooting
Solving Communication Problems

Solving Communication Problems
If there is a Problem Communicating between Your
Computer and the Printer
Some symptoms of a communication problem are:

n
n
n
n
n

The front-panel Receiving light does not come on.
The front-panel display does not show STATUS / Receiving.
Your computer displays an error message when you are trying to print.
Your computer or printer “hangs” (stays idle) while communication is taking
place.
Your printed output shows random or inexplicable errors (misplaced lines,
partial graphics etc.)

Items to start checking are:

n
n
n
n
n

Have you selected the correct interface port in your software?
Does the printer work correctly when receiving files from other software?
If the printer is connected to a network, try using it when connected directly to
your computer.
If your printer is connected to your computer through any other intermediate
devices, such as switch boxes, buffer boxes, cable adapters, cable converters
etc., try using it when connected directly to your computer.
Try another interface cable. For details of supported cables, see page 13-11,
Interface Cables.

11-45

Troubleshooting
Solving Problems with Image Position or Content

Solving Problems with Image Position or Content
If you don’t find the solution to the problem here, other sources of help are:
n The documentation supplied with the driver that you are using to manage the
output from your software application to the printer.
3500CP Only

For example, the on-line and printed documentation included in the following
drivers supplied with your printer
– HP DesignJet PostScript® drivers for Power Macintosh® and Macintosh®
(QuickDraw™)

– HP DesignJet PostScript® drivers for Microsoft® Windows™ applications.

The documentation supplied with your application software.

If the Print is Completely Blank

If the front-panel graphics language setting is Automatic (the default), try the
other settings:
(PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the
file again.

If the Output Contains Only a Partial Print

n
n
n
n
n
n
n
11-46

Did you press Cancel or Form Feed and Cut before all the data was received
by the printer? If so, you have ended the data transmission and will have to print
the page again. (You normally don’t need to press Form Feed and Cut to unload
the print.)
The I/O Setup / I/O Timeout setting may be too short. From the front-panel menu
you can increase the I/O Timeout setting to a longer period and then send the
print again.
The file may be too large for the printer’s memory. You can install extra memory
in you printer, see Install Memory Expansion Modules (Optional) in the Setup
Guide for more information.
There may be a communications problem between your computer and the
printer. Check your interface cable.
Check to make sure that your software settings are correct for your current page
size (e.g., long-axis prints).
If you are using network software, make sure it has not timed out.
See also under If the Image is Clipped below.

Troubleshooting
Solving Problems with Image Position or Content

If the Image is Clipped

n
n
n
n

n
n
n

This normally indicates a discrepancy between the actual printing area on the
loaded media and the printing area as understood by your software. For general
advice on printing areas and page size, see chapter 5.
Check the actual printing area for the media size you have loaded. printing area
= media size minus margins. For media size and margins, see page 13-8.
Check what your software understands to be the printing area (which it may call
“printable area” or “imagable area”). For example, some software applications
assume standard printing areas that are larger than those used in this printer.
Check that the orientation of the media is the same as that assumed by your
software. The front-panel Page format / Rotate option changes the orientation of
a print and, on roll media, the orientation of the page. It is possible that a rotated
image on roll media may be slightly clipped in order to retain the correct page
size, as explained on page 5-7.
You may have asked to rotate the page from portrait to landscape on media that
is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll.
If necessary, change the printing area in your software.
The file may be too large for the printer's memory. This is the case if the front
panel displays “Out of memory - data was lost”. See page 13-18, Ordering
Accessories for details of memory expansion modules.

If a Long-Axis Print Is Clipped

n
n
n

Does your software support long-axis prints?
Have you specified an appropriate media size in your software?
Unless it is a PostScript file, make sure that the printer's Page format / Size is set
to Inked area.

11-47

Troubleshooting
Solving Problems with Image Position or Content

If the Entire Image is in One Quadrant of the Correct
Printing Area

n
n

Is the page size configured in the software too small?
Are you sure that your software doesn’t believe the image to be in one quadrant
of the page?

Otherwise, this indicates an incompatibility between the software and the printer:
n Is your software configured for this printer? For general advice, see Set Up Your
Software in the Setup Guide. For advice specific to your software, see either the
documentation supplied with the driver or any Software Application Notes
supplied with your printer.
n If you still haven’t found the solution, try changing the printer’s Graphics
Language setting on the front panel (Device setup / Lang).

If the Image Is Unexpectedly Rotated

n
n
n

Check the front-panel Page format / Rotate setting. See page 5-4, Do You Need
to Adjust the Page Size in the Front Panel?
For non-PostScript files: If Queueing and Nesting are both ON, pages may be
automatically rotated to save media. See page 5-15, The file is an RTL/HP-GL/2
file and the file contains no raster data.
For an explanation of rotation for PostScript files, see page 5-15, Rotating an
Image.

If the Print Is a Mirror Image of Your Image

Check the front-panel Page format / Mirror setting.

If the Print Is Inaccurate

n
n

If you notice problems with accuracy, print the Service Config print, as
explained on page 8-6, Recalibrating the Printer for Accuracy, to see if the
printer needs to be recalibrated.
Try running the image quality check to determine if the problem is connected to
the ink system. See 11-5, Solving Image-Quality Problems

If the Print is Distorted or Unintelligible

n
11-48

The interface cable between your computer and the printer could be faulty. Try

Troubleshooting
Solving Problems with Image Position or Content

n
n
n

another cable to see if the problem is corrected.
If you have connected your computer to the parallel port on the printer, make
sure you are using a genuine HP parallel interface cable.
If the front-panel graphics language setting is Automatic (the default), try the
other settings:
(PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the
file again.
Depending on the software, drivers and RIPs you are using with your printer,
there will be different solutions to solving this problem. Refer to the Vendor’s
User Documentation for details.

If One Image Overlays Another on the Same Sheet

The I/O Setup / I/O Timeout setting may be too long. From the front-panel menu
decrease the setting and print again.

If Pen Settings Seem to have No Effect

n
n

Either you have changed them in Pen settings / Define palette but forgotten to
select that palette in Pen settings / Palette,
or you expected the software-driven pen settings but in the front-panel Pen
settings / Palette is not set to Software.

If the Printer Produces a Black and White Print When You
Expected a Color Print

Check the front-panel Color/Mono setting, and the equivalent setting in your
software.

11-49

Troubleshooting
Solving Problems with Image Position or Content

If the Printer has Printed a Different Print than the One
You were Expecting
One possibility is that you have accidentally initiated one of the printer’s
internal prints:

n
n
n
n

The printhead Alignment Print. (A small pattern of colored squares without
text.) This is printed automatically every time you replace, or even reseat a
printhead.
The Current Configuration Print. This is printed by simultaneously pressing the
two arrow keys on the front-panel.
The Image Quality print. This is printed from the Utilities / Service tests/ Image
quality print menu.
The Service print. This provides information needed for printer servicing, such
as the current configuration, operating conditions (temperature and humidity),
ink levels, and other statistics about printer usage.

Or you may have initiated one of the following Internal prints which are
printed from the Internal prints menu:

n
n
n
n
n
n
n

11-50

PostScript demo.
PostScript config.
The Fonts print.
The HPGL/2 Configuration print
The Printer Usage Information print
The menu print.
The HP-GL/2 Palette.

Troubleshooting
Solving Front-Panel Problems

Solving Front-Panel Problems
If the Replace Ink System Key Does Not Work

n
n
n

Make sure the window is closed before you press Replace Ink System.
The printer may be busy. Wait until it has completed the current process.
Press Enter to clear the previous message.

If None of the Front-Panel Keys Work

n
n

The printer may have been idle for some time and reverted to standby mode.
Momentarily press the standby switch to restore the front-panel keys and menu
display.
At the power switch at the back of the printer, turn the printer off and then on
again. If the problem persists, have your printer serviced.

If Page Format/Rotate does not Work

n
n

The file may be too large for the printer’s memory. This is the case if the front
panel displays “Out of memory - data was lost”. See page 13-18, Ordering
Accessories for details of memory expansion modules.
The printer cannot rotate raster images (except for PostScript files). If your nonPostScript file contains raster data (typically, images with heavy area fill and
shading that you have scanned into your software) you will not be able to rotate
the print.

If a Display Message will not Clear

n
n

Look up the message in chapter 12, Front-Panel Messages. The message
description may help you understand and resolve the problem.
If looking up the message did not help, press Enter. If that does not work, turn
the power off, then on again. If the message still displays, have the printer
serviced. If the message says “System Error” and has an alphanumeric code,
refer to the next explanation.

11-51

Troubleshooting
Solving Front-Panel Problems

If a “System Error” Message Is Displayed
Press Enter. If the message does not clear:
1 Turn the printer off, then on again to try to clear the error message.
2 If the message is still displayed, record the whole alphanumeric code. Report the
code to the service technician; knowing the code number will help the technician
resolve the problem.

If an “Out Of Memory/Data Was Lost” Message Is
Displayed

The current file is too large for the printer’s memory.

File Size and Memory Usage
There is no direct relationship between file size on your computer and memory used
in the printer to print that file. In fact, because of file compression (and general
complexity) it is often impossible to estimate how much memory will be used.

11-52

Troubleshooting
Take Up Reel problems

Take Up Reel problems
Take Up Reel Does Not function

n
n
n
n
n
n
n

You may have a power problem. Check the power cable is connected and that
there is power available at the socket.
Check the ON/OFF switch is in the ON position at the back of the Take Up Reel.
Check the Spindle Lever, it should be closed.
Check the sensor cable from the right hand assembly is connected correctly.
Check the sensor operates correctly by placing a sheet of paper over the sensor.
Defective Right Hand Take Up Reel Assembly.
Defective Sensor Assembly.

Media Skewed on Take Up Reel.

n
n
n
n
n
n
n

Media not loaded straight on the Take Up Core
Media Weight is not the same width as the media being used.
Take Up Core is not the same width as the media being used
Media Weight is not fully inserted.
Take Up spindle is not installed correctly.
Left and Right Hand Take Up Reel Assemblies not installed correctly
Ensure that there are no objects in the Base Tray Assembly

11-53

Troubleshooting
Solving Miscellaneous Problems

Solving Miscellaneous Problems
If the Printer does not Print

n
n
n
n

n
n

You may have a power problem. If there is no activity at all from the printer, and
no lights on the front panel, check that the power cable is connected correctly
and that there is power available at the socket.
If you are using a Macintosh and the print job does not print, ensure the printer
language is set to Postscript or Automatic. See page 8-8, Changing the Graphics
Language.
You may have a problem with your application driver. Is your software
configured for this printer? For general advice, see the Setup Guide. For advice
specific to your software, see either the documentation supplied with the driver
or the Software Application Notes supplied with your printer.
If you have connected your computer to the printer’s parallel port and tried to
print a binary-encoded PostScript file it will not print. The parallel port will only
accept ASCII-encoded PostScript print files. The front panel will display the
message “Error processing job / Flushing rest of job”. Press ↓ on the front panel
to delete the print file. Connect your computer to the JetDirect Print Server and
send the print file again.
The file may be too large for the printer's memory. This is the case if the front
panel displays “Out of memory - data was lost”. Look on your computer screen
for any error message; some drivers allow you to choose a different printing
mode and try to send the file again.
If you continue to have problems, see page 11-56, Getting Help.

If the Printer Seems Too Slow

n
n
n

11-54

Did you specify Photo Print mode level on the front panel? Photo quality prints
are produced more slowly.
Did you specify the right media type when loading the media? For details of
front-panel media types, see page 3-4, Supported Media Types. To find out the
printer's current media type setting, see page 8-5.
Are you using the printer with the Appletalk serial port on Macintosh? It is
normal for the Appletalk port to be slow. Consider using the Ethertalk interface
to connect your printer to your Macintosh.

Troubleshooting
Solving Miscellaneous Problems

If the Printer Waits Too Long to Print a Nest

Change the Nest wait setting. See page 7-15.

If the Bail (Black Metal Bar) does not Lower All the Way

n
n

If the bail (the black metal bar just inside the printer’s window) will not lower all
the way, check for obstructions underneath it.
Make sure the cutting carriage is pushed all the way to the left.

The Media coming from the Printer is Fed Back into the
Printer causing a Media Jam.

n
n
n

Lower the media lever and pull the media which has been fed back into the
printer until it is released.
Go to Utilities/Move Media press the ↓ key to move the “media backwards”.
This will unblock the printer and you will be able to retrieve your media.
If the media is damaged, cut and reload the media as described on page 3-13,
Loading Roll Media.

If you have marks on your print.
If you are printing on High gloss media and you have previously been printing on
Vinyl and you are now getting vertical streaks, perform the following:
1 Unload your media and load with a coated media.
2 Send three A0 prints to the printer. This will clear the pinch of the contaiminate.
3 You can now load the High Gloss Media.

11-55

Troubleshooting
Getting Help

Getting Help
Hewlett-Packard has support services available to help you in case you have a
problem with your printer. For a list of the support services available, refer to the
Hewlett-Packard Support Services booklet shipped with this printer.

What to Do Before You Call
1 Review the troubleshooting suggestions in this chapter:
n In the relevant driver documentation supplied with this printer (for users sending
PostScript files or those using Microsoft Windows).

n
n

If you have installed third party software drivers and RIPs refer to that user
documentation.
In any relevant Software Application Note supplied with this printer.

2 If the problem is image quality, print out the image quality print; see page
2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality
Problems.
3 Print the Image Quality Print to determine if the problem is due to printhead errors
or printer hardware problems; see page 11-8, Printing the Image Quality Print.
4 If the problem appears to be related to your software application, first contact your
software vendor.
5 If you still have difficulty, refer to the HP Support Services booklet shipped with
this printer. This document contains a comprehensive list of various support
services available to help solve printer problems.
6 If you do call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
n The printer you are using (the product number and the serial number, found on
the label at the back of the printer).

n
n
n
n
n
n

11-56

The computer you are using.
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
The cable you are using (by part number) and where you purchased it.
The type of interface used on your printer (parallel, or network).
The software name and version you are currently using.
If the problem is a software error it will have a error number; record the error
number and have it ready.

Troubleshooting
Getting Help

If possible print out the following reports. See page 2-12, Printing Other
Internal Prints and fax them to the support center helping you:
– Usage report
– Postscript config.
– Service print.

11-57

Troubleshooting
Getting Help

11-58

Front-Panel Messages

12
12

Message Explanations and Actions 12-2

12-1

Front-Panel Messages
Message Explanations and Actions

Message Explanations and Actions
This is a list of the messages in the front-panel display. If an action is needed, it is
shown in italics in the Explanation and Action column. The messages are listed in
alphabetical order.
Message

Explanation and Action

Accessing head
cleaners

The printer is moving the platform that contains the printhead cleaners to a place
where you can access them.
Wait for a few seconds until this operation has finished.

Accessing printheads

The printer is moving the carriage that contains the printheads to a place where you
can access them.
Wait for a few seconds until this operation has finished.

Action unavailable
Entry being printed

A print is being printed and you have requested to move, delete or modify the number
of copies through the queue management menu. You cannot change the current entry
until the print has finished.
Wait until the print has finished.

Back media→
Forward media→

You are loading the Take Up Reel, to move the leading edge of the media down to the
Take Up Reel press the ↓ key. If you need to move the media back up because you
have gone too far down press the ↑ key.

Calibrate error
Continue→

The calibration print was loaded incorrectly and it could not be measured.

Calibrate Yes →
Color No →

You are using sheet media and color calibration is on. The printer is asking you if you
want to calibrate the color for the loaded media.

Press ↓ to continue, then reload the print for measurement. Follow front panel
instructions.

Press ↑ for yes.
Press ↓ for no.
Calibration done
Continue→

Accuracy calibration is complete.

Cancelled
Continue→

You have just cancelled the last print or function.

12-2

Press ↓ to continue.

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Check ■■*■
Close right door

The printer has detected an error in the printhead cleaners indicated by the stars.

Check ink cartridges
■■❏■ Abort →

The printer has detected an error in the cartridges indicated by the empty squares.

Check ink system→
Ignore→

Reseat (do not replace) the indicated cleaners. When you have done so, close the
right door of the printer. See 11-39, Checking the Printhead Cleaners.

Reseat (do not replace) the indicated cartridges or press the ↓ key to terminate the
procedure. In this case, you will not be able to print, and you may later resume
checking the ink system by pressing the Replace Ink System button. See 11-40,
Checking the Ink Cartridges.
After an error has been detected in the ink system, you are given the chance to check
it.
Press ↑ to check the ink system right now. The printer will indicate which ink systems
are affected.
Press ↓ to ignore the error and continue printing. In this case the image quality
cannot be assured.
To fix any errors, see the check-lists in 11-38, Checking Ink Systems.

Check printheads
■■❏■ Abort →

The printer has detected an error in the printheads indicated by the empty squares.
The printhead can be replaced, but you should replace all components of the failing
ink systems as soon as possible.
Reseat (do not replace) the indicated printheads or press the ↓ key to terminate the
procedure. In this case, you will not be able to print, and you may later resume
checking the ink system by pressing the Replace Ink System button. (If you have
persistent problems, see If You Have Problems Reseating a Printhead 11-41.)

Close left door to
continue

You opened the left door while the printer was busy, or you have finished installing
the ink cartridges.
Close the left door to continue.

Close roll cover
Continue→

Rewind the media to take up any slack in the roll, close the roll cover, then press ↓ to
continue.

Close window to
continue

You have finished installing the printheads.

Create pattern→
Measure pattern→

Press ↑ to create the pattern for automatic calibration.
Press ↓ to measure the pattern for automatic calibration.

Close the window to continue.

12-3

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Edge not found
Reload media

The printer could not find edge of media during loading procedure.

Error processing job
Flushing rest of job→

An error was encountered while the print was being processed. The print has been
lost.

Check the leading edge of the media for unevenness or tears; cut a straight edge, if
necessary, and reload. Be sure to position the right edge along the perforated line on
the entry platen when loading.

Press ↓ to delete the print.
Head cleaner full
■■❏■→

Either: After finishing printing, the printer has detected that one or more of the
printhead cleaners are full of ink. The squares that are flashing indicate the head
cleaners that are full.
Press ↓ to continue. The message “Check ink system→ / Ignore→” is displayed. If
you press ↓ again to continue, you may still be able to print again, but the ink in the
head cleaner may overflow and the print quality of your images may be affected. To
fix the problem, select ↑ to check the ink system; see 11-38, Checking Ink Systems.
Or: In the ink system replacement process, one or more of the printhead cleaners
have not been replaced at the same time as the corresponding printheads. The squares
that are flashing indicate the head cleaners that are full.
Press ↓ to continue. You may still be able to print again, but image print quality may
be affected, as indicated by a subsequent message. See 11-38, Checking Ink Systems.

Head cleaner
ink may overflow→

One or more of the printhead cleaners are full of ink, and the ink may overflow.

Head cleaner removed
■■❏■→

The printer has detected that one or more printhead cleaners have become dislodged
or the printer cannot detect them , as indicated by the flashing squares. Printing is
disabled.

Press ↓ to continue. Image print quality may be affected, and ink may leak inside the
printer and damage it. Replacement of the ink systems affected is recommended. To
fix problems with the ink system, see 11-38, Checking Ink Systems.

Press ↓ to check the failing head cleaner. You should reseat the head cleaners
immediately; see 11-39, Checking the Printhead Cleaners. If this does not solve the
problem, you will have to replace the entire ink system (printhead, printhead cleaner,
and ink cartridge) using the Replace Ink System key.

If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.

12-4

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Image quality not
assured→

This message appears after the printer finds an error in the ink system. One or more
of the ink systems have passed their specified life, one or more of the printhead
cleaners are full of ink, or one or more of the printheads has failed an electrical test,
or an alignment or nozzle check.
Press ↓ to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems, see 11-38, Checking Ink Systems.

Imaging inks YES→
installed NO→

After you have finished installing a new ink cartridge, you are asked to confirm that
you have changed the type of ink cartridges from UV Pigmented to Imaging.
Press ↑ to confirm that you have changed the ink cartridges from UV Pigmented to
Imaging.
Press ↓ to indicate that you have not changed the ink cartridges from UV Pigmented
to Imaging. You will then be given the opportunity of replacing the incorrect ink
cartridges by the correct ones.

Incorrect ink system
■■❏■→

After you used the Replace Ink System procedure, which was cancelled by a time-out
or aborted (see Checking Ink Systems 11-38), the printer has detected that one or
more of the ink systems are still faulty or have not been fully replaced, as indicated
by the flashing squares. This message also appears if the printer believes that a
component is incorrect; you must then confirm that the ink system is indeed correct,
or rectify the error.
Press ↓ to continue, to replace the ink systems. Printing will be disabled. You should
replace the faulty ink systems immediately; see page 11-38, Checking Ink Systems.

If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.
Initializing
new ink system

In the ink system replacement process, you have swapped an Imaging ink system for
a UV Pigmented ink system, or vice versa. The printer will reinitialize and prepare to
print with the new ink system.
Wait until the new ink system has been initialized.

Ink cartridge
removed ■■❏■→

The printer has detected that one or more ink cartridges have been removed or cannot
be detected, as indicated by the flashing squares.
Press ↓ to check the failing ink cartridge. Printing has been disabled. You should
reseat the ink cartridge immediately; see 11-40, Checking the Ink Cartridges. If this
does not solve the problem, you will have to replace the entire ink system (printhead,
printhead cleaner, and ink cartridge) using the Replace Ink System key.

If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.

12-5

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Ink cartridge valve
out ■■❏■→

The printer has detected that one or more of the ink cartridge valves (as indicated by
flashing squares) has popped out during refilling.
Press ↓ to check the failing ink cartridge. You should reseat the valves immediately;
see 11-40, Checking the Ink Cartridges. If this does not solve the problem, you will
have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge)
using the Replace Ink System key.

Ink system at end of
life ■■■❏→

The printer has found that an earlier “Out of ink” error has not been corrected.
One or more components of the ink system, as indicated by flashing squares, have
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges). See the general comments about ink systems on page 1131.
Press ↓ to continue. Image print quality may be affected. Replacement of the ink
systems affected is recommended. To fix problems with the ink system, see 11-38,
Checking Ink Systems.

Ink system at end of
life. Retry→

The printer has detected that one or more components of the ink system have
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges). See the general comments about ink systems on page 1131.
Press ↓ to replace the erroneous ink systems. See 11-38, Checking Ink Systems.

Ink System Error

xx-xxxx

The printer has detected an error in the ink system, as shown in earlier messages.
Printing will be disabled until the error has been corrected. If more than one error is
pending, the one with the highest number, corresponding to the most severe error,
will be displayed.
Possible error codes (xxxxxx) are:
•
•
•
•
•
•
•

58.... See the message “Incorrect ink system”
65.... or 66.... See the message “Printhead failure”
67.... See the message “Printhead contact error”
72.... See the message “Ink cartridge removed”
73.... See the message “Head cleaner removed”
74.... See the message “Printhead removed”
88.... See the message “Mixed ink system”.

Press the Replace Ink System key to replace the erroneous ink systems in order to
print with your printer again. See 11-38, Checking Ink Systems.
Press the Enter key to access the main front panel menus.

12-6

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Install complete

Ink system replacement has been completed successfully.
Resume normal operations.

Lift lever after
aligning

You have lowered the media lever to align the media with the entry platen.

Lift lever to
continue

The media lever was lowered while the processor was busy.

Load arrow edge
print side down

Remove the accuracy calibration print, turn it so that the edge with the arrows
printed on it is print-side down, then load that edge into the printer.

Load cancelled
Remove media

The Cancel key was pressed while media loading was in progress.

Load error
Remove media

Media was inserted with the media lever raised.

Load media for
calibration

Load media to proceed with calibration.

Load media
to align printheads

Load media to proceed with printhead alignment.

Load media to
check printheads

The printer is telling you to load media so it can perform the printhead check.

Load sheet for
calibration

The printer is ready to perform the accuracy calibration procedure, but media is not
present.

Lift the lever at the right edge of the paper path on the printer when you’ve finished
aligning the roll media as instructed.

Lift the lever at the right edge of the paper path on the printer.

Remove media.

Lower the lever and reload the media.

Load media to proceed with printhead check.

Load media to continue.
Lower lever

Lower the lever at the right of the printer.

Lower lever
Remove media

Lower the lever at the right of the printer and remove the media.

Lower window
to continue

The window was opened while the printer was busy.
Close the window to continue.

12-7

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Media too small

You may have sent a print file that is too large for the media loaded; the print may be
clipped.
Press Cancel if the media is unsuitable, and reload with appropriate media.

Media too small for
calibration→

The media you loaded for printhead alignment or a printhead check is too small. The
procedure has been cancelled. You may continue printing without calibrating the
printer, but the image quality is not assured.
Press ↓ to continue. If you want to complete the interrupted procedure, reload with
appropriate media (A3-size paper or larger, in landscape orientation) and redo the
procedure:
• Use Image quality / Printhead service / Align now for printhead alignment.
• Use Image quality / Printhead service / Printheads check / Now for a printhead
check.

MIO error
Communication break

The flow of data from the computer to the printer stopped prematurely (for example,
the computer may have been shut down before all data was sent).
Press Enter to clear the message from the front panel display.

MIO error handshake

You configured the modular interface incorrectly.
Press the Enter key to clear the message from the front panel. Check the handshake
settings in the printer’s front panel, in the hardware configuration, and in your
application software configuration to make sure they are compatible with one
another.

Mispositioned
Reload roll

The roll media is mispositioned.

Mispositioned
Reload sheet

The sheet media is mispositioned.

MISSING INK SYSTEM

One or more ink systems are missing.

Install→

Press ↓ or the Replace Ink System key to install the ink systems in order to print
with your printer.

12-8

Remove and reload the roll.

Remove and reload the sheet.

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Mixed ink system
❏■■■→

At power-on or after the ink systems have been serviced, the printer has detected
components of different ink system types (for example, Imaging and UV Pigmented).
Printing will be disabled until the ink systems are all of the same type. The flashing
squares indicate which ink systems need checking. The error may be because the
printhead, printhead cleaner and ink cartridge within an ink system are not all of
the same type (UV Pigmented or Imaging) or that entire ink systems are of
different types.
Press ↓ to continue, to check the ink systems. See 11-38, Checking Ink Systems.

MIXED INK SYSTEM

88xxxx

The printer has earlier detected components of different ink system types (for
example, Imaging and UV Pigmented). Printing will be disabled until the ink systems
are all of the same type. The error code “88xxxx” indicates a mixed ink system error.
Press the Replace Ink System key to replace the erroneous ink systems in order to
print with your printer again. You can press the Enter key to access the main
front-panel menu.
See 11-38, Checking Ink Systems.

Open left door to
access ink cartrg.

You are doing an ink system replacement.

Open right door to
access head cleaners

You are doing an ink system replacement.

Open window to
access printheads

You are doing an ink system replacement.

Out of Ink
■■■❏ →

The printer has detected that the amount of ink in the ink systems indicated by
one or more flashing squares, is below acceptable limits for satisfactory printing.

Open the left door to access the ink cartridges.

Open the right door to access the printhead cleaners.

Open the window to access the printheads.

Press ↓ to check the indicated ink systems. See 11-38, Checking Ink Systems. You will
be prompted to change the kit or to ignore the error and continue printing. If there is
still a large amount of ink remaining in the ink cartridges, see the message
Printhead failure on page 12-12.
Out of memory
Data was lost

The current file is too large for the printer’s memory; the printer has run out of disk
space for processing the file.
To print files of this size, you may need to install more memory to your printer.

Press ENTER when
done

The printer is waiting for you to confirm an action or selection.
When you have taken the appropriate action press the Enter key.

12-9

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Press Load Button
to continue

You are loading media into the printer and the Media Button has been activated by
your actions. Press the Media Button and the media will be fed into the printer.

Printhead alignment
cancelled→

The printhead alignment procedure has failed, or the printer has detected a fault that
stops the procedure from completing. Subsequent messages will explain the error
further:

■ “Replacement of lens cover recommended”—You should check the section on
replacing lens covers on page 10-3, Lens Maintenance.
■ “Media too small for calibration”—The roll that is loaded is not wide enough for
the calibration to be done. It must be at least A3 size. You should load appropriate
media and repeat the procedure again, using Image Quality / Printhead Service /
Align Now. If you use sheet media that is too small, the printer will reject the
media and prompt you to load new media.
Press ↓ to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems with the ink system, see 11-38, Checking Ink Systems.
Printhead alignment
error ■■❏■→
or
Printhead alignment
error →

The printhead alignment procedure has failed, or the printer has detected a fault that
stops the procedure from completing. The squares that are flashing indicate the ink
systems that have failed. If the message contains no squares, the procedure has failed
because of a problem that is not related to specific printheads, for example, a problem
with the media.
Press ↓ to continue. The message “Check ink system→ / Ignore→” should be
displayed. If you press ↓ again to continue, you may still be able to print again, but
image print quality may be affected. To fix the problem, select ↑ to check the ink
system; see 11-35, Printhead Alignment Errors.

Printhead check
cancelled→

The printhead check procedure has failed, or the printer has detected a fault that stops
the procedure from completing. Subsequent messages will explain the error further:

■ “Replacement of lens cover recommended”—You should check the section on
replacing lens covers on page 10-3, Lens Maintenance.
■ “Media too small for calibration”—The roll that is loaded is not wide enough for
the check to be done. It must be at least A3 size. You should load appropriate
media and repeat the check again, using Image Quality / Printhead Service /
Printheads Check / Now. If you use sheet media that is too small, the printer will
reject the media and prompt you to load new media.
Press ↓ to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems with the ink system, see 11-38, Checking Ink Systems.

12-10

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Printhead check
error ■■❏■→
or
Printhead check
error →

The message “Printhead check error” may be displayed if:
■ You are using colored media. Either disable checking or use media that is
clean, white, and opaque. See the remarks on 11-35, Media Problems.
■ There are dirty nozzles on the printhead. Replace your ink system (see page
11-38, Checking Ink Systems). Do not attempt to clean the nozzles.
The squares that are flashing indicate the ink systems that have failed. If the message
contains no squares, the procedure has failed because of a problem that is not related
to specific printheads, for example, a problem with the media.
Press ↓ to continue. The message “Check ink system→ / Ignore→” will be displayed.
If you press ↓ again to continue, you may still be able to print again, but image print
quality may be affected. To fix the problem, select ↑ to check the ink system; see 1138, Checking Ink Systems.

Printhead contact
error ■■❏■→

The printheads, indicated by flashing squares , have failed to function because of an
unusual electrical signal from the printhead. The most likely cause of this
message is that the electrical contacts on the printhead or printer carriage are
dirty and need cleaning.
Press the ↓ key to check the printheads. Open the window when indicated, and
remove the printheads indicated.
Look at the electrical contacts on the printhead and carriage. If they are dirty,
they should be cleaned (see 11-42, Cleaning Electrical Contacts).

CAUTION:

Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage
the printhead. Handle the ink systems with care.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.

12-11

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Printhead failure
■■❏■→

The printheads indicated by flashing squares have failed, either during printhead
initialization or during printing. The printer may have detected an unusual electrical
or thermal signal from the printhead that may require attention. The most likely
causes of this message are:

■ The ink cartridge is empty. If this is so, your ink system has reached the end of
its normal life, and you will need to buy a new ink system to replace the old
one.
■ There has been a problem inside the printhead that has caused it to fail, for
example, the printhead has overheated.
You should replace the indicated ink systems immediately.
Press the ↓ key to check the printheads. Open the window when indicated, and
remove the printheads indicated. Try reseating the printhead (see If You Have
Problems Reseating a Printhead 11-41). If the problem recurs, the ink system
should be replaced at the earliest opportunity.

If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.
Printhead removed
■■❏■→

The printer has detected that one or more printheads have become dislodged or the
printer cannot detect them, as indicated by the flashing squares.
Press ↓ to continue. You should reseat the printheads immediately or replace the ink
system; see 11-38, Checking the Printheads.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-6.

Printing
disabled→

The printer cannot print, because of errors previously notified.

Pull ↓
Align ↔ edges to roll

You are aligning roll media.

Reload media

There was an error loading the media and the printer has ejected it. The printer is
waiting for you to reload the media.

Press ↓ to continue. Then press the Replace Ink System key to replace the erroneous
ink systems in order to print with your printer again. See 11-38, Checking Ink
Systems.

Grasp the left and right free edges of the roll media and pull them towards you until
the media is taut. At the same time, align the left and right edges of the media so that
they are flush with the left and right edges of the roll.

Reload the media.

12-12

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Reload sheet

Sheet media was loaded skewed and the printer ejected it.
Reload the sheet.

Remove all
ink cartridge(s)

You have selected the option Utilities / Transport mode of the front-panel menu,
and opened the left door when instructed.
The printer is instructing you to remove all the ink cartridges.

Remove all
printheads

You have selected the option Utilities / Transport mode of the front-panel menu,
and lifted the window when instructed.
The printer is instructing you to remove all the printheads.

Remove head cleaners
Close right door

You have selected the option Utilities / Transport mode of the front-panel menu,
and opened the right door when instructed.
The printer is instructing you to remove all the printhead cleaners, and then close the
right door.

Remove media

The ink is dry.
Remove the accuracy calibration print that has just been produced.
Press ↓ to continue with accuracy calibration.

Remove media
Lift lever

An attempt to load media was made while the media lever was lowered.

Remove the Media
Weight
Continue→

You are removing media from the Take Up Reel. Before you are able to do this you
have to remove the Media Weight (see Glossary) and chapter 3.

Replace ink
cartridge(s) ■■■❏

You are in the ink system replacement process, and opened the left door when
instructed.

Remove the media, lift the lever, and reload media with the lever up.

When you have removed the Media Weight press Continue→.

The printer is waiting for you to replace the ink cartridges indicated by flashing
squares.
Replace lens cover
Continue→

You are in the ink system replacement process, and lifted the window when
instructed.
The printer is waiting for you to replace the lens cover on the printhead carriage with
a new one. Spare lens covers are inside the right door. Press ↓ to continue when you
have completed the lens replacement. See the instructions for lens cover replacement
on page 10-3, Lens Maintenance.

12-13

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Replace mixed
printhead(s) ■■●■

One of the printheads inserted into the printer is of a different ink system to the
others.
Remove the incorrect printhead and replace with a printhead which is of the same
type of ink system as the others.

Replace printhead(s)
■■❏■

You are in the ink system replacement process, and lifted the window when
instructed.
The printer is waiting for you to replace the printheads indicated by flashing squares.
(If you have persistent problems, see If You Have Problems Reseating a
Printhead 11-41.)

Replace printhead(s)
Close window

You are in the ink system replacement process, and lifted the window when
instructed.
The printer is waiting for you to replace a printhead, or you can close the window
without making any changes. (If you have persistent problems, see If You Have
Problems Reseating a Printhead 11-41.)

Replace ■■■*
Close right door

You are in the ink system replacement process, and opened the right door when
instructed.
The printer is waiting for you to replace the printhead cleaners indicated by *s, and
then close the right door.

Replacement of ink
system recommended→

You are about to finish the ink system replacement process, and the printer
recommends replacing one or more of the four ink systems (for example, because
they have passed their specified life).
Press the ↓ key to continue. You will see the status message “Low on ink”. Then press
the Replace Ink System key to replace the ink systems that will be indicated.

Replacement of lens
cover recommended→

The printhead alignment procedure, or the printhead check procedure, or a calibration
check has failed because the lens cover is dirty and needs replacing. Printing may
continue but the image quality is not assured.
Press ↓ to continue. See the instructions for lens cover replacement on page 10-3,
Lens Maintenance. Spare lens covers are inside the right door.

Roll empty
Load new roll

You have used all of the media roll.

Roll misaligned
Reload roll

Roll media is skewed.

12-14

Load a new roll of media.

Reload media.

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

Set transport→ Yes
Mode→ No

You have selected transport mode in the front-panel menu. The printer is waiting for
you to accept or reject the transport mode. Accepting transport mode starts the
process of removing all ink systems.
Press ↑ to accept or press ↓ to reject.

Sheet load→
Roll load→

Press ↑ to load sheet media.
Press ↓ to load roll media.

Sheet misaligned
Reload sheet

Sheet media is skewed.

Sheet required
for calibration

You have started an accuracy calibration check but media is not present.

Sheet / Roll?
Reload media

Either: Sheet mode was chosen while loading roll media.

Remove it and reload it so that the left and right edges being loaded into the printer
are square. The leading edge must also be straight.

Load media.

Reload media.
Or: a sheet more than 51 inches (130 cm) long was loaded.
Trim the sheet and reload.

STATUS messages

See pages 12-17 through 12-20.

Switch power off

You have selected the transport mode shut-down sequence. The printer is waiting for
you to turn the power switch, on the rear of the printer, to off.
Switch off the printer.

Switch power off
Check paper path

The printer may be jammed with media.

Switch power off
Check printhead path

The printhead carriage cannot move. The printer may be jammed with media.

System Error
060000

The ambient light level in the area of your printer is too bright and is causing the
optical sensor in your printer to malfunction.

Turn off the printer. Check the media path and clear it if necessary. Then turn on the
printer.

Reduce the ambient light level or move the printer to a location where the light level
is lower.

12-15

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

System error

An internal error has occurred and a system error number is displayed.

XXXXXX

System error
XXXXXX XXXXXXXX

Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system
error message, record the system error number and call HP to have the printer
serviced.
An internal error has occurred and a system error number is displayed.
Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system
error message, record the system error number and call HP to have the printer
serviced.

trim edge→
continue→

The Take Up Reel is turned on and you are about to load the media onto it, you now
have the option of trimming the edge or to continue. You only need to trim the edge if
the media was damaged in the loading process or is not straight, It is important when
loading media onto the Take Up Reel that the media is taped onto the core tube
straight.

UV inks YES→
installed NO→

After you have finished installing a new ink cartridge, you are asked to confirm that
you have changed the type of ink cartridges from Imaging to UV Pigmented.
Press ↑ to confirm that you have changed the ink cartridges from Imaging to UV
Pigmented.
Press ↓ to indicate that you have not changed the ink cartridges from Imaging to UV
Pigmented. You will then be given the opportunity of replacing the incorrect ink
cartridges by the correct ones.

Verify ink system
■■❏■→

At power-on, the printer has detected an error in the ink systems shown by flashing
squares.
Press ↓ to continue. You should check the ink systems immediately; see 11-38,
Checking Ink Systems.

Wind the Take Up
Reel
Cut→

12-16

You are removing media from the Take Up Reel. Before you Cut the media to remove
it, you must wind up the media onto the Take Up Reel or the media will fall to the
floor and possible damage it.
Press the wind button on the Take Up Reel and then press the ↓ key to cut the media.

Front-Panel Messages
Message Explanations and Actions

STATUS Messages
Message

Explanation and Action

STATUS

You have pressed the Replace Ink System key or there is an error in the head
cleaners and you have pressed ↑ or ↓. The carriage is moving so that you can access
the printhead cleaners.

Accessing head cleaners

Wait until the carriage is in position.
STATUS
Accessing printheads

You have pressed the Replace Ink System key or there is an error in the printheads
and you have pressed ↑ or ↓. The carriage is moving out so that you can access the
printheads.
Wait until the carriage is in position.

STATUS
Aligning printheads

The printer is printing a pattern to align the printheads.

STATUS
Calibrating

The printer is performing the accuracy calibration check.

STATUS
Calibrating color

(HP DesignJet 3500CP only) The printer is performing a color calibration.

STATUS
Calibrating printhds

The printer is performing an internal printhead calibration.

STATUS
Cancelling

The Cancel key has been pressed and the printer is in the process of cancelling a file
or procedure.

Wait until the pattern has been printed.

Wait until the printer has finished the check.

Wait until the printer has finished calibrating.

Continue when this message is no longer displayed.
STATUS
Check pending

The right door has been opened while the printer was busy (for example, printing)
and the printer is waiting to check the ink system. You may have done something
that will affect image print quality.
Do not open any door or window on the printer when not instructed and it is busy.

STATUS
Checking ink system

The printer is verifying that the ink system was correctly installed, or that all the
components are present after any door or window on the printer has been opened.
Wait until the check is complete.

STATUS
Checking media

The printer is checking to see if media is correctly positioned with respect to the
perforated line of the entry platen.
Wait until the check is complete.
12-17

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

STATUS
Checking printheads

The printer is printing a pattern to test the printheads.

STATUS
Creating pattern

The printer is performing an accuracy calibration.

STATUS
Head cleaner(s) full

One or more of the printhead cleaners are full of ink. The printer will continue
printing but image print quality may be affected, and ink may leak inside the printer
and damage it.

Wait until the check is complete.

Wait until the calibration is complete.

Press the Replace Ink System key to replace the ink systems affected. See 11-38,
Checking Ink Systems.
STATUS
Initializing

The printer is doing an internal check on power-up.

STATUS
Ink drying (xx m xx s)

The ink on your print is drying.

STATUS
Lens maintenance

The lens cover on the printhead carriage requires maintenance.

STATUS
Loading roll

The printer is loading roll media.

STATUS
Loading sheet

The printer is loading sheet media.

STATUS
Low on ink

One or more of the four ink systems are out of ink.

STATUS
Maintenance advised

The printer is being used more intensively than the recommended duty cycle.

12-18

Wait until the printer has finished initializing.

Wait before removing the print. If you remove it before the indicated time has passed,
avoid smearing the ink.

Press the Replace Ink System key to replace the lens cover with a new one. Spare
lens covers are inside the right door. See the instructions for lens cover replacement
on page 10-3, Lens Maintenance.

Wait for the loading to complete.

Press the Replace Ink System key to replace the ink systems affected, if the last
print showed any degradation in image print quality. If there is still a large amount
of ink remaining in the ink cartridges, see the message Printhead failure on page
12-12.

You should contact your local HP dealer or HP service engineer to arrange a
service. If you choose to ignore the message, you may continue to use the printer as
normal, but may encounter a number of operational or print-quality problems.

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

STATUS
Measuring pattern

The printer is measuring the accuracy calibration print that you just loaded.

STATUS
Out of media

The printer has received a file, is ready to print, but has no media loaded.

STATUS
Pause pending

You have pressed the Pause key but the printer was busy performing a previous
action. The printer will pause when it has completed its current action.

Wait for the calibration to complete.

Load appropriate media.

Wait for the current action to complete.
STATUS
Paused

You have pressed the Pause key. The printer will remain paused until you press the
Pause key again.
Press the Pause key again when you are ready.

STATUS
Printing

The printer is printing.

STATUS
Printing (Special)

The printer is printing with a special print mode controlled by your software rather
than by the printer.

Wait for the printing to complete.

Wait for the printing to complete.
STATUS
Processing

The printer has received a file from your software and is processing it ready to print.

STATUS
Ready

The printer is ready to print.

STATUS
Ready for media

The printer is ready for you to load media.

STATUS
Receiving

The printer has received data.

STATUS
Recovering printhds.

The printer is recovering the printheads after an ink system replacement process
(only for UV Pigmented inks), or you have initiated the printhead recovery
procedure under Utilities / Service Tests/ Recover Printheads.

Wait for the printing to complete.

Send a file to the printer.

Load appropriate media.

Wait for further messages.

Wait for the printhead recovery procedure to complete.

12-19

Front-Panel Messages
Message Explanations and Actions

Message

Explanation and Action

STATUS
Refilling XmXX s

The printer is filling the printheads.

STATUS
Returning printheads

The ink system replacement process has been cancelled, and the printhead carriage
is returning to its station at the right of the printer.

Wait for the process to complete.

Wait until the carriage is in position.
STATUS
Roll feed edge trim

The printer is trimming the edge of roll media.

STATUS
Waiting nest

Nesting is turned on. The printer is waiting for another print to nest.

12-20

Wait until the media has been trimmed.

Send the printer another file for printing.

Reference

13
13

Printer Specifications 13-2
Interface Specifications 13-10
Interface Cables 13-11
Regulatory Notices 13-12
Declaration of Conformity 13-16
Ordering Accessories 13-18

13-1

Reference
Printer Specifications

Printer Specifications
Functional Specifications
Ink systems

Media sizes

Roll

HP DesignJet CP Ink System:
(Supplied with printer)

HP DesignJet CP Ink System UV:
(Can be ordered separately)

Four: yellow, cyan, magenta and black.
600 dpi, 240 nozzle, 7.5kHz.
Each color cartridge contains 410 ml of
usable ink.

Four: yellow, cyan, magenta and black.
600 dpi, 240 nozzle, 4kHz.
Each color cartridge contains 410 ml of
usable ink.

Width (carriage axis)

Length (media axis)

Minimum

Maximum

Minimum

210 mm (8.3 in)

1371mm (54 inches) 210 mm (8.3 in)

Maximum length of
long axis print.
Depending on the
media. Some examples are shown
below.
Coated paper: 45.7m
(150.0ft)
HP Heavy weight
Coated paper:
30.48m (100ft).

Sheet
Media types
See also Supplies
Source catalog and
(in Europe and USA)
HP Media Guide
for the HP
DesignJet CP
Printers.
For alternative
names, HP
commercial names
and physical
characteristics of
these media types,
see chapter 3.
13-2

210 mm (8.3 in)
A/A4

831 mm (32.7 in)
E/A0

For use with:
HP DesignJet CP Ink System:
HP Coated Paper
HP Heavyweight Coated Paper
HP High-Gloss Photo Paper
HP Semi-Gloss Photo Paper
Imaging Film (back-lit)
Opaque Vinyl

263 mm (10.3 in)
A/A4

1.6 m (62.99 in)

For use with:
HP DesignJet CP Ink System UV:
HP Heavy coated paper
3M Opaque Imaging Media
3M Lustre Overlaminate
3M Matte Overlaminate
3M High-Gloss Overlaminate

NOTE:To print in monochrome on all media all four ink systems must be installed.
From time to time, new media types may become available. For up-to-date information,
please contact your HP dealer or local HP Sales and Support Office.

Reference
Printer Specifications

Functional Specifications
Margins

Normal

Smaller (roll media
only)

Extended (roll media
only)(default)

Leading edge:
Using CP ink
systems (Imaging) Trailing edge:
Sides:

19 mm (0.75 in)
17 mm (0.67 in)
15 mm (0.59 in)

10 mm (0.39 in)
10 mm (0.39 in)
15 mm (0.59 in)

29 mm (1.14 in)
27 mm (1.06 in)
15 mm (0.59 in)

Leading edge:
Using CP ink
systems (UV) with Trailing edge:
Sides:
HP or 3M media

46 mm (1.81 in)
17 mm (0.67 in)
15 mm (0.59 in)

10 mm (0.39 in)
10 mm (0.39 in)
15 mm (0.59 in)

56 mm (2.20 in)
27 mm (1.06 in)
15 mm (0.59 in)

All measurements ±2 mm (0.08 in).
Resolution by Print Economy
Mode setting
Normal
Photo

300 x 300 dpi.
300 x 300 dpi.
600 x 600 dpi.

Programming
languages
supported

HP-RTL (with color extensions)
HP-GL/2
Adobe PostScript Level 3 (supports Asian languages)
PJL, PML

Accuracy selection

Optimized

Using HP Matte film ±1.2% of the
as the reference test specified page
media at 23ºC
length
(73ºF),
50-60% relative
humidity.

Programming
languages
supported

Constant

Maximum

±0.7% of the
specified page
length

±0.2% of the
specified page
length

HP-RTL (with color extensions)
HP-GL/2 (with Kanji 182 character sets)
PJL, PML

13-3

Reference
Printer Specifications

Physical Specifications
Weight

Length

Depth

Height

Packed Unit (with
197 kg (433 lbs)
Take Up Reel and legs
assembly)

2265 mm (69.7 in)

670 mm (2ft.2”)

1190 mm (3ft.10”in)

Printer assembled
and ready to print

2008 mm (6ft. 6”)

672 mm (2ft. 2”) 1220 mm (4ft)

100 kg (220 lbs)

Memory Specifications
Memory
(3500CP only)

36 MB RAM
(standard)

4.3 Gb Hard Disk

Memory

12 MB RAM (standard)

Can be expanded up to 68 (+4) MB RAM
Can be expanded up to 68 (+4) MB RAM

(3000CP only)

Printing Specifications
3M ™ MCS™ Warranty for Graphics Produced on HP DesignJet CP Printers
Graphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and
3M™ Luster Overlaminate 8519CP or 3M™ Matte Overlaminate 8520CP, by 3M™ TIJ Graphics Certified
Fabricators on HP DesignJet CP printers and according to manufacturers recommendations, are warranted for
24 months outdoors* and 5 years indoors.
* For desert areas of the world with extreme solar energy the warranty period is 18 months outdoors and 5 years
indoors. Refer to section 5 of the Reference Manual contained in the 3M™ Thermal InkJet Graphics Certified
Fabricator Starter Kit 8590CP for specific details.

Duty Cycle
Average number of 160 sqft per day. (14.86 sqmeters)
prints per day

13-4

Reference
Printer Specifications

Printer Power Specifications
Source

100-240V ac ±10%. Autoranging.

Frequency

50-60 Hz

Current

2 amp maximum

Consumption

120 watts maximum

Energy Star rating
(USA)

Maximum power in idle state: 45 watts.

Take Up Reel Power Specifications
Source

100-240V ac ±10%. Autoranging.

Frequency

50-60 Hz

Current

0.2 amp maximum

Consumption

15 watts maximum

Ecological Specifications
Energy efficiency

Standby mode: 30 watts.
Compliant with Energy Star Program EPA (US).

Manufacturing
process

Free of ozone-depleting chemicals (Montreal Protocol).

Plastics

Free of brominated flame retardants (PBB and PBDE).
All housing parts made of the same material: ABS.
90% of parts marked according to ISO 11469 standard.

Metals

Chassis made of aluminum.
Shafts made of stainless steel.
Enclosures made of electro-galvanized steel sheet.

Packaging

Cardboard (non-chlorine-bleached) and foam are 100% recyclable.
Inks used for printing do not contain heavy metals.

User Documentation

Majority can be recycled, not bleached with chlorine and printed with inks that do not
contain heavy metals. For specification of this User Guide see the back cover.

Batteries

Not used.

Recyclablility

Modular construction, connecting elements snap-type can be re-used, screws easy to
find and disassembly done using universal tools.

13-5

Reference
Printer Specifications

Environmental Specifications
Environmental
Operating Range

Storage ranges

Optimal print quality:

15°C to 30°C (59° F to 86° F)

Standard:

15°C to 35°C (59° F to 95° F)(except
glossy media: 15°C to 30°C (59° F to 86°
F)

Operating Relative Humidity:

20% to 80% Noncondensing

95% humidity

-40°C to 70°C (-40° F to 158° F)

Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage
Container:
Temperature: +15°C to +35°C (+59° F to +95° F) @ 20% - 80% Relative Humidity

Acoustic Specifications
Operating sound pressure

46 dB(A)(From a one-meter bystander position)

Idle sound pressure

<30dB(A) (From a one-meter bystander position)

Operating sound power

6.0 Bels (A)

Idle sound power

<4.3 Bels (A)

EMC (ElectroMagnetic Compatibility) Specifications
Canada

Canadian Department of Communications, Radio Interference Regulations
Class B1 compliant.

European Union

89/336/EEC EMC Directive compliant.
Meets EN 55022 Class B1 emission limits, prEN 55024-2
ESD, prEN55024-3 Radiated Immunity, prEN 55024-4
Fast Transients.

Japan

Registered VCCI Class B1.

Korea

RRL certified.

South Africa

SABS licensed.

USA

Federal Communications Commission.
Class B1 computing device.
CFR 47 Part 15

Australia
New Zealand

Meets AS/NZS 3548

Product exhibits Class A operation when connected to LAN cables using Print Server accessories

13-6

Reference
Printer Specifications

Printer Safety Specifications
Information Technology Equipment (ITE),
Movable,
Class I,
Plugable Type A,
Installation Category II,
Pollution Degree 2.
For indoor controlled office environments use.
Canada

Canadian Standards Association “Certified” ITE, CSA C22.2 No.950

European Union

73/23/EEC Low Voltage Directive compliant. Meets EN 60950

Mexico

DGN, NOM019-SCFI-1994 certified

Norway

NEMKO approved,
EN 60950, EMKO TSE(74)DK207/94

USA

Underwriters' Laboratories
“Listed” ITE, UL 1950

China

CCIB certified GB 4943-90 1st Ed.

Czech Republic

EZU, IEC950 certified.

Singapore

PSB, SS337 certified

Take Up Reel Safety Specifications
Constructed according to Implementation Technology Equipment (ITE)
Fixed,
Class I,
Plugable Type A,
Installation Category II,
Pollution Degree 2.
For indoor controlled office environments use.
Canada

Canadian Standards Association “Certified” ITE, CSA C22.2 No.950

European Union

73/23/EEC Low Voltage Directive compliant. Meets EN 60950

Mexico

DGN, NOM019-SCFI-1994 certified

Norway

EN 60950, EMKO TSE(74)DK207/94 compliant.

USA

Underwriters' Laboratories
UL 1950 Listed

Czech Republic

EZU, IEC950 certified.

Poland

PCBC certified

Russia

GOST certified

13-7

Reference
Printer Specifications

Printing Area (= Media Size Minus Margins)
Media Size (and
Orientation of
Media)

Printing Area (Width x Height) by Orientation of Image
inches
landscape

millimeters
portrait

landscape

portrait

ANSI media

A
A
B
B
C
C
D
D
E

(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)

9.5 x 7.2
9.8 x 7.0
15.5 x 9.8
15.7 x 9.5
20.5 x 15.7
20.8 x 15.5
32.5 x 20.7
32.8 x 20.5
42.6 x 32.8

7.2 x 9.5
7.0 x 9.8
9.8 x 15.5
9.5 x 15.7
15.7 x 20.5
15.5 x 20.8
20.7 x 32.5
20.5 x 32.8
32.8 x 42.6

243 x 185
249 x 180
395 x 249
401 x 243
522 x 401
529 x 396
827 x 528
834 x 523
1082 x 834

185 x 243
180 x 249
249 x 395
243 x 401
401 x 522
396 x 529
528 x 827
523 x 834
834 x 1082

Architectural
media

A
A
B
B
C
C
D
D
E1
E

(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(portrait)

10.5 x 7.8
10.8 x 7.6
16.5 x 10.8
16.8 x 10.5
22.6 x 16.8
22.8 x 16.5
34.5 x 22.8
34.8 x 22.6
40.5 x 28.8
46.5 x 34.8

7.8 x 10.5
7.6 x 10.8
10.8 x 16.5
10.5 x 16.8
16.8 x 22.6
16.5 x 22.8
22.8 x 34.5
22.6 x 34.8
28.8 x 40.5
34.8 x 46.5

268 x 119
275 x 193
421 x 275
427 x 269
574 x 427
580 x 421
878 x 580
884 x 574
1031 x 732
1183 x 884

199 x 268
193 x 275
275 x 421
269 x 427
427 x 574
421 x 580
580 x 878
574 x 884
732 x 1031
884 x 1183

ISO media

A4
A4
A3
A3
A2
A2
A1
A1
A0

(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)

10.2 x 7.0
10.1 x 6.8
15.1 x 10.5
14.9 x 10.2
21.9 x 14.9
22.2 x 15.1
31.6 x 21.8
31.5 x 20.6
45.3 x 31.5

7.0 x 10.2
6.8 x 10.1
10.5 x 15.1
10.2 x 14.9
14.9 x 21.9
15.1 x 22.2
21.8 x 31.6
20.6 x 31.5
31.5 x 45.3

261 x 180
257 x 174
384 x 267
380 x 261
558 x 380
564 x 384
805 x 554
801 x 524
1153 x 801

180 x 261
174 x 257
267 x 384
261 x 380
580 x 558
384 x 564
554 x 805
524 x 801
801 x 1153

For margins, see page 5-12. This table is calculated using normal margins with imaging ink

13-8

Reference
Printer Specifications

Printing Area (= Media Size Minus Margins)
Actual
Media
widths
Extra Wide

42/50/54 in
50/54 in
54 in
50/54 in
54 in

Page Size

1m (39.37in) x 1.4m (55.6 in)
44 x 62in (1.12m x 1.57m)
54 x 76in (1.37m x 1.93)
1.2m x 1.7m (47.2in x 66.9)
52 x 73in (1.32m x 1.85)

Printing Area
inches

millimeters

38.7x 55
43.4 x 61.4
53.4 x 75.4
47.4 x 66.4
51.4 x 72.4

985 x 1385
1095 x 1559
1356 x 1915
1185 x 1685
1305 x 1839

13-9

Reference
Interface Specifications

Interface Specifications
Below are the parallel interface specifications.
For specifications of the HP JetDirect Print Server (Network Interface), see the
JetDirect Print Server documentation supplied with this printer. For specifications
of the Optional HP JetDirect Print Server (Network Interface), see the JetDirect
Print Server documentation supplied with the Print Server Interface or consult your
dealer.

Parallel (IEEE-1284 compatible/Centronics) Interface
The connector on the printer is 36-pin
female.

Wire/Signal Name

Source

Strobe

computer

D0 … D7 (data
lines)

both

Ack

printer

Busy

printer

PError

printer

Select (SelectOut)

printer

AutoFd

computer

GND

19 … 30

GND

Init

computer

Fault

printer

SelectIn

computer

1
Most existing parallel cables support Bi2…9
Tronics communication, but for use with
this printer, the cable must meet the
10
specification in this table.
11

13-10

Reference
Interface Cables

Interface Cables
The following cables are recommended for optimum performance and
electromagnetic compatibility:
Cables for Macintosh Computers
Interface type
(Computer)

HP part number

Cable length

Connector type at
computer end of
cable

Serial (RS 422) Interface
(Apple Macintosh Plus, SE, II Series,
Classic, LC family, Quadra family,
PowerBook, PowerMac)

92215S

1.5 m (4.9 ft.)

8-pin male miniDIN

Interface type
(Computer)

HP part number

Cable length

Connector type at
computer end of
cable

IEEE compatible/Centronics Interface
(All)

C2951A

3.0 m (9.8 ft.)

25-pin male

Interface type
(Computer)

HP part number

Cable length

Connector type at
computer end of
cable

Parallel (IEEE compatible/Centronics)
Interface
(All)

C2951A

3.0 m (9.8 ft.)

25-pin male

Cables for PCs

Cables for Unix Systems

13-11

Reference
Regulatory Notices

Regulatory Notices
To Obtain a Material Safety Data Sheet (MSDS)
You can obtain current Material Safety Data Sheets for the ink systems used in the
printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan],
C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV Pigmented
inks: C1892A [black], C1893A [cyan], C1894A [magenta] and C1895A [yellow])
by mailing a request to this address: Hewlett-Packard Customer Information
Center, 19310 Pruneridge Avenue, Dept. MSDS, Cupertino, CA 95014, U.S.A.

Sound
Geräuschemission
(Germany)

LpA < 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN 45635 T. 19.

Electro-Magnetic Compatibility (EMC)
FCC Statements
(U.S.A.)

The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified
that the following notices be brought to the attention of users of this product.

Procduct identification numbers:
Printer

3000CP

3500CP

Model

C4723A

C4724A

This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

Shielded cables
Use of a shielded parallel data cable is required to comply with the Class B limits of
Part 15 of the FCC Rules.

13-12

Reference
Regulatory Notices

CAUTION

Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by the Hewlett-Packard Company, may
cause harmful interference and void the FCC authorization to operate this
equipment.
NOTE:Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try
and correct the interferences by one or more of the following measures:
n Reorient the receiving antenna
n Increase the separation between the equipment and the receiver
n Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
n Consult the dealer or an experienced radio/TV technician for help
The user may find useful the following booklet prepared by the FCC: “How to
Identify and Resolve Radio-TV Interference Problems”. This booklet is available
from the US Government Printing Office, Washington, DC 20402, Stock No. 004000-00345-4.

13-13

Reference
Regulatory Notices

When connected to
LAN cables using
print server
accessories…

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial
environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at their own expense.

Normes de sécurité
(Canada)

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescrites dans le
réglement sur le brouillage radioélectrique édicté par le Ministére des
Communications du Canada.
Connecté à un réseau par des accessoires de serveur, l’appareil n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils numériques de
Classe A prescrites dans le réglement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.

DOC statement
(Canada)

This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
When connected to LAN cables using print server accessories, this digital apparatus
does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of
Communications.

13-14

Reference
Regulatory Notices

VCCI Class A and
class B (Japan)

Korean EMI
statement

Taiwanese EMI
statement

Telecommunications
General Approval
(UK)

Telecommunications Statement

Address

Hewlett-Packard Company
Manager of Corporate Product regulations
3000 Hanover Street
Palo Alto, CA 94304
415/857-1501

The HP DesignJet 3500CP and 3000CP printers, models C4723A and C4724A, are
approved under Approval Number NS/G/1234/5/100003 for indirect connection to
public telecommunication systems within the United Kingdom.

13-15

Reference
Declaration of Conformity

Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:

declares that the product
Product Name:
Model Number (s):
Product Accessory:

Hewlett-Packard Española S.A.
Barcelona Division
Avenida Graells, 501
08190 Sant Cugat del Valles
Barcelona, Spain
HP DesignJet 3500CP and 3000CP Inkjet Printers
HP C4723A, HP C4724A
HP Jet Direct print servers (1), HP Take Up Reel

conforms to the following Product Specification:
Safety:

IEC 950 (1991)+A1,A2, A3, A4/ EN 60950 (1992)+A1,A2,A3,A4
CSA C22.2 No 950 (1995)
UL 1950 (1995)
NOM-019-SCFI-1994
EMKO-TSE (74) DK 207/94
GB 4943 (1990)
IEC 825-1 (1993)/EN 60825-1 (1994) Class 1

EMC:

EN 50081-1 (1992)
CISPR 22:1993 / EN 55022 (1994): Class B (2)
EN 50082-1 (1992)
IEC 801-2:1991/prEN 55024-2 (1992): 4KV CD, 8KV AD
IEC 801-3:1984/prEN 55024-3 (1991): 3V/m
IEC 801-4:1988/prEN 55024-4 (1993): 1KV Power Lines,
0.5KV Signal Lines
IEC 1000-3-3:1994/EN 61000-3-3 (1995)
FCC Part 15 - Class B/DOC-B/VCC1-2/RRL-A
AS/NZS 3548/BCIQ-A

Supplementary Information:
The product herewith complies with the requirements of the Low-Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC and carries the CE marking accordingly.

(1) Product exhibits class A operation when connected to LAN cables using print server accessories.
(2) The product was tested in a typical system with a Hewlett Packard Personal Computer and second
peripheral. An Apple Macintosh was used for Local Talk.

Sant Cugat del Valles (Barcelona),
January 31st 1998

Jordi Balderas,
Quality Engineering Manager

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE,
Herrenberger Strasse 130, D-71034 Boeblingen, Germany (FAX: +49 7031 143143)

13-16

Reference
Declaration of Conformity

Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:

declares that the product
Product Name:
Model Number (s):
Product Accessory:

Hewlett-Packard Española S.A.
Barcelona Division
Avenida Graells, 501
08190 Sant Cugat del Valles
Barcelona, Spain
HP Take Up Reel
HP C4723-60020, HP C6246A

conforms to the following Product Specification:
Safety:

IEC 950 (1991) + A1,A2,A3 / EN 60950 (1992) + A1,A2,A3(1)
CSA C22.2 No 950 (1995)
UL 1950 (1995)
NOM-019-SCFI-1994
EMKO-TSE (74) DK 207/94
GB 4943 (1990)

EMC:

EN 50081-1 (1992)
CISPR 22:1993 / EN 55022 (1994): Class B (1)
EN 50082-1 (1992)
IEC 801-2:1991/prEN 55024-2 (1992): 4KV CD, 8KV AD
IEC 801-3:1984/prEN 55024-3 (1991): 3V/m
IEC 801-4:1988/prEN 55024-4 (1993): 1KV Power Lines,
0.5KV Signal Lines
IEC 1000-3-3:1994/EN 61000-3-3 (1995)

Supplementary Information:
The product herewith complies with the requirements of the Low-Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC and carries the CE marking accordingly.

(1) This product was tested in a typical system with a Hewlett Packard DesignJet series printer

Sant Cugat del Valles (Barcelona),
January 31st 1998
Jordi Balderas,
Quality Engineering Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE,
Herrenberger Strasse 130, D-71034 Boeblingen, Germany (FAX: +49 7031 143143)

13-17

Reference
Ordering Accessories

Ordering Accessories
Item

HP Part Number

Cables

See Page 13-11

Documentation

13-18

3500CP User’s Guide and Quick Reference Guide

Chinese
English
French
German
Japanese
Italian
Korean
Portuguese
Spanish
Taiwanese

C4724-60020
C4724-60011
C4724-60015
C4724-60014
C4724-60018
C4724-60017
C4724-60012
C4724-60019
C4724-60016
C4724-90053

3000CP User’s Guide and Quick Reference Guide

Chinese
English
French
German
Japanese
Italian
Korean
Portuguese
Spanish
Taiwanese

C4723-60130
C4723-60121
C4723-60125
C4723-60124
C4723-60128
C4723-60127
C4723-60122
C4723-60129
C4723-60126
C4723-90123

Software Application Notes (graphics packages)

English
French
German
Italian
Spanish

C4724-90021
C4724-90025
C4724-90024
C4724-90027
C4724-90026

Hewlett-Packard Support Servicesa

Multilingual

C4699-90004
5965-2926b

The HP-GL/2 and HP RTL Reference Guide

English

5961-3526c

The Product Comparison Guide for HP-GL/2 and
HP RTL Peripherals

English

5959-9734c

PJL Technical Reference Manual

English

5021-0328

Reference
Ordering Accessories

a.This item is updated regularly. For details of the latest version available,
please contact the web page http://www.hp.com/designJet/index/htm. Look for
large format printing.
b.This document is available in most European languages.
c.See page 13-21, HP-GL/2 and HP RTL Programming Information.
To achieve the best performance from your printer, we recommend you only use
genuine Hewlett-Packard accessories and supplies, whose reliability and
performance have been thoroughly tested to give trouble-free performance. For
Example:
n HP drivers are developed to support all the latest features and to optimize print
quality and your printers performance.
n HP memory expansion modules are thoroughly tested to give you maximum
performance.
n HP ink systems and media supplies are developed for optimal print quality.

13-19

Reference
Ordering Accessories

Item

HP Part Number

Driversa
Latest versions of the following were shipped with this printer:
HP DesignJet PostScript Driver for Power Macintosh and Macintosha
HP DesignJet PostScript Driver for Microsoft Windowsa
HP-GL/2 Windows Driver
HP DesignJet HPGL/2/RTL autocad drivers.
Media Supplies
See the Media Guide for the HP DesignJet CP Printersa
(The latest edition was shipped with this printer)
Memory Modules
All memory expansion modules are:
4, 8, 16, or 32-MB SIMM 72 pin x 32 EDO 60
nanoseconds.

4 MB
8 MB
16 MB
32 MB

C6229A
C6230A
C6231A
C6232A

Ink Systems

Black
Cyan
Magenta
Yellow

C1806A
C1807A
C1808A
C1809A

HP DesignJet CP Ink System UV: Black
Cyan
Magenta
Yellow

C1892A
C1893A
C1894A
C1895A

HP DesignJet CP Ink System:

HP DesignJet CP Ink System Storage Container

C6236A

Spindle Assembly

C6248A

a. This item is updated regularly. For details of the latest version available,
please contact the Hewlett Packard web page
http://www.hp.com or your HP dealer or sales representative.

13-20

Reference
Ordering Accessories

HP-GL/2 and HP RTL Programming Information
The HP-GL/2 and HP RTL Reference Guide provides complete explanations and
examples of the HP-GL/2 and HP RTL graphic and interfacing instructions. If you
are writing an HP-GL/2 or RTL driver for your printer, you will find this guide an
invaluable source of general instruction information. It is published by AddisonWesley Publishing Company and you can order it through most book stores (ISBN
0-201-31014-7).
For specific parameter information, refer to The Product Comparison Guide for HP
languages on HP Plotters and large format printers. which you can order through
your HP Sales office part number 5959-9734.

How to Order Supplies and Accessories
You can order supplies and accessories in any of the following ways:
n Call your local authorized HP dealer.
n Contact your local HP Sales and Support office.
n Refer to the Hewlett-Packard Support/Services booklet that was supplied with
your printer.

13-21

Reference
Ordering Accessories

13-22

Glossary

device

Alternating current.

An external item connected to the computer: printer,
plotter, tape drive, etc. Your HP DesignJet is a
device.

ANSI size
An American standard media size; e.g. D, E

dpi
application

Dots per inch, a measure of print resolution.

The software you use to create your drawings.
font. The black metal bar inside the printer, which
holds the media in place.

driver
The software that controls the communication
between a computer and a device.

Centronics
A standard for the parallel interface between
computer and device.

front panel
The control panel on the right of the printer.

clipping

front-panel menus

Losing part of a drawing at the edges.

The structure of options in the front-panel display.

CMYK
Cyan, magenta, yellow and black. The colors of the
printer’s four inks, and also a standard color model.

graphics language

coated paper
Paper coated on one side for inkjet printing.

grayscale

A programming language telling a print device how
to output graphic data.

Shades of gray to represent colors.

high-gloss film
Part of the Take up reel. The media is wound around A glossy, opaque, polyester media type.
this while printing.
high-gloss photo
A glossy, opaque photographic paper.
default
core

A value or condition that is assumed if no other value
or condition is specified.

G-1

Glossary

HP-GL/2
One of Hewlett-Packard’s standard graphics
languages for plotters and printers. Produces vector
data. Newer than HP-GL.

media button
The button located above the roll cover. Used to load
and unload media.

The transmission of data between a computer and a
device.

media weight
The media weight is designed to give the media path
a loop shape just before it is wound onto the Take Up
Core.

inked area

MIO Modular input/output

I/O Input/output

The smallest rectangle that contains all the content of Refers to the printer’s network interface.
the drawing, while maintaining its relative
nesting
dimensions.
Placing two or more pages side-by-side on roll media
ISO size
to avoid waste.
An international standard media size; e.g. A1, A2,
palette
etc.
A set of logical pens defined by color and width.
JIS size
PJL
A Japanese standard media size.
Printer Job Language. A programming language that
LAN
controls jobs going to a printer.
Local area network.
PML
long-axis printing
Printer Management Language.
Printing a page whose X-axis (the axis vertical to the
printer as you look at it from the front) is longer than parallel interface
A type of interface between computer and device.
a standard page size.
Generally faster than a serial interface.
margin
PANTONE
The space around the page added by the printer to
separate one page from another and to avoid printing The PANTONE MATCHING SYSTEM® is an
international standard for color communication in
right to the edge of the media.
the graphics art industry.
matte
pen
Not glossy.
Even though the plotter has no physical pens, the
media
lines it draws match the attributes of a pen.
The material, usually paper, onto which the printer
platen
prints.
The exterior part of the printer on which the media
rests before going into the media-entry slot.

G-2

Glossary

printing area
Page size minus margins.
PostScript
A standard page-markup language, commonly used
by graphics and desktop publishing software
applications.

ROM SIMM
A physical module containing read-only data, that
can be installed in the back of the printer to provide
upgrades.
semi-gloss photo
A semi glossy, opaque photographic paper.

queueing

spindle

Placing each print received by the device into
memory for processing with other prints.

The rod which holds the roll of media.

raster

The Take Up Core is a plastic tube on the Take Up
Spindle. The media is wound onto this as it is
printed from the printer.

A method for defining an image, in terms of dots
rather than lines. Raster data typically needs more
memory than vector data.
RGB
Red, green and blue. A standard color model.
RIP
Raster Image Processor.

Take Up Core

Take Up Reel
The assembly located underneath the printer which
reels in the printed media as it is printed, thus
enabling unattended printing.
X-axis

RTL (Raster Transfer Language)

The vertical axis, as you look at the printer from the
front.

One of Hewlett-Packard’s standard graphics
languages for plotters and printers. Produces raster
data.

Y-axis
The horizontal axis, as you look at the printer from
the front.

G-3

Glossary

G-4

Index

margins 5-14
changing ink systems 4-29
accessories and supplies
changing print mode 9-11
how to order 13-21
cleaning the printer 10-2
Accuracy 5-8
cleaning the print heads 11-42
accuracy calibration 8-6
clear polyester film 3-8
acoustic specifications 13-6
clipped images 5-7
action keys 2-4
with rotation 5-18
additional information,
clipped
print 11-47
configuration 11-26
coated
paper
3-8
adjusting page size 5-4
color
11-6
non-PostScript files 5-6
color accuracy
PostScript files 5-5
troubleshooting 11-21
automatic cutting 5-14
color
alignment
B
troubleshooting
11-20
banding 11-11
color
and
monochrome
color misalignment 11-15
switching between 6-11
media advance 11-13
color
calibration
media advance problems 11-13
changing
2-18
printhead problems 11-11
color
images
solving problems 11-11
printing in monochrome 6-10
test pattern 11-10
color
inkjet paper 3-8
troubleshooting 11-11
color
misalignment
black and white prints 11-49
troubleshooting 11-15
blank print 11-46
color
output
blurred lines 11-26
calibrating 9-3
C
color quality test 11-20
cables
color variation
interface 13-11
problems with 11-21
calibrating color output 9-3
color variation test pattern 11-21
calling HP 11-56
colors
cancelling a page 7-2
internal palettes 6-3
changeable opaque vinyl, print

compensating for badly
cut media 3-44
computer communication 11-45
configuration problems 11-24
configuration settings 11-24
contents of image 11-46
controlling image quality 9-1, 12-1
CP ink system 4-2
current configuration
printing 2-7
viewing 8-5
cutter problems 11-28
cutting a page
before drying Is complete 7-3

D
declaration of conformity 13-16
distorted prints 11-49
drying time 3-45
adjusting 3-45
changing 2-26

E
Ecological Specifications 13-5
electro-magnetic compatibility
(EMC) 13-12
EMC specifications 13-6
empty print 11-46
environmental specifications 13-6

F
factory calibration
restoring 8-7
features, ink system 1-3

I-1

Index
storing used 4-23
HP-GL/2 configuration print 8-3
ink system features 1-3
HP-GL/2 palette 2-13
HP-GL/2 programming information ink system problems 11-43
Ink system storage container 13-20
13-21
ink systems, mixing 4-12
I
ink, handling 4-24
I/O time-out setting
inked area 5-3
changing 8-10
interface cables 13-11
image content 11-46
interface specifications 13-10
image position 11-46
internal palettes 6-3
image quality
internal print
controlling 9-1, 12-1
HP-GL/2 configuration 8-3
problems 11-5
PostScript configuration 8-2
test 11-5
internal print files 11-50
image quality print 2-12
internal prints
G
analyzing 11-10
fonts print 2-12
printing 11-8
getting support 11-56
HP-GL/2 palette 2-13
test pattern 1 11-10
graphics language
image quality 2-12
test pattern 2 11-10
changing 8-8
menu 2-13
test pattern 4 11-20
graphics language and networks 8-9
PostScript configuration
test
pattern
5
11-21
H
print 2-12
using
11-8
handling ink 4-24
PostScript demo print 2-12
image
quality
test
9-4
hardware interface test 11-4
service print 2-13
imaging
film-backlit
3-8
heavy coated paper 3-8
usage report 2-12
imaging
ink
1-3,
4-2,
4-4
heavyweight coated paper 3-8
where to find 2-13
Improving
Throughput
in
the
HP
heavyweight color inkjet paper 3-8
L
DesignJet
3500CP
8-14
heavyweight inkjet paper 3-8
inacurate prints 11-48
Laminates 3-5
heavyweight matte paper 3-8
incorrect
printing
area
11-48
lens cover
help 11-56
incorrect
prints
11-50
replacing 10-4
high-gloss paper 3-8
incorrectly
positioned
media
11-28
lens
maintenance 10-3
high-gloss photo 3-8
ink
bleeds
11-26
loading
a new roll 3-33
high-gloss photo paper 3-8
ink
cartridges
4-3
loading
a sheet 3-40
horizontal misalignment 11-20
removing
and
replacing
4-19
loading
media
problems 11-55
How to perform the Media Test Print
ink
components
4-12,
11-6
long-axis
print
11-47
9-9
ink
emulation
mode
M
HP Coated Paper 3-8
selecting 9-2
HP DesignJet CP ink
maintaining your printer 10-1
ink level
support media types for 3-4
maintenance
monitoring 4-9
HP Heavyweight Coated Paper 3-8
lens 10-3
ink system 4-2, 4-12
HP High-Gloss Photo Paper 3-8
managing your prints 7-1
ink cartridges 4-3
HP RTL programming information
margins 5-3, 5-14
monitoring ink levels 4-9
13-21
adjusting 5-12
printhead cleaner 4-3
HP Semi-Gloss Photo Paper 3-8
automatic cutting 5-14
printheads 4-3
HP support services 11-56
material safety data sheet (MSDS)
removing and replacing 4-11
HP-GL/2 Configuration print 2-12
13-12
replacing 11-34
fonts print 2-12
front panel 2-2
action keys 2-4
display section 2-3
print mode keys 2-4
status lights 2-5
using 2-1
front-panel display
types of information 2-28
front-panel key problems 11-51
front-panel message problems 11-51
front-panel problems 11-51
front-panel settings
changing 8-5

I-2

Index
matte paper 3-8
matte prints 11-5
Media
Laminating 3-5
Roll media alignment 3-15
Unloading 3-43
media 9-9
caring for 3-12
compensating for badly cut 3-44
incorrectly positioned 11-28
loading a new roll 3-33
misaligned 11-28
supported types 3-4
unused 3-12
media handling problems 11-28
media jam 11-44
media problems 11-24
handling 11-28
loading 11-28
roll 11-28
sheet 11-28
media test 9-8
Media Test Print 9-8
media test print 9-9
media types
3M Clear Imaging Media 3-8
coated paper 3-8
combinations with print quality
3-10
for HP DesignJet CP ink 3-4
heavy coated paper 3-8
high-gloss photo 3-8
HP Coated Paper 3-8
HP commercial names of 3-8
HP Heavyweight Coated Paper
3-8
HP High-Gloss Photo Paper 3-8
HP Semi-Gloss Photo Paper 3-8
imaging film-backlit 3-8
opaque vinyl 3-8, 3-12
physical characteristics 3-9
semi-gloss 3-8
supported 3-4
memory 1-7
memory problems 11-52

memory specifications 13-4
memory upgrades 8-11
menu graphics
description 2-15
menu print 2-13
printing 2-9
menu system
entering 2-8
navigating 2-14
navigation examples 2-16
merge 6-9
mirror image 11-48
mirror images
printing 5-19
misaligned media 11-28
miscellaneous problems 11-54
monitoring ink level 4-9
monochrome and color
switching between 6-11

non-PostScript files
adjusting page size 5-6
normal printer use 10-6

O
opaque vinyl 3-8, 3-12
ordering accessories 13-18
overlapping lines
changing treatment of 6-9
overlaying images 11-49

Page Accuracy 5-8
page format 5-2, 11-51
inked area 5-3
margins 5-3
page size 5-3
page size 5-3
adjusting 5-4
and clipped images 5-7
and nesting 5-7
N
palettes
navigation examples
changing colors 6-3
changing color calibration
changing pen width 6-3
setting 2-17
changing settings 6-7
changing drying time 2-26
colors available for 6-6
menu system 2-16
internal 6-3
nest problems 11-55
selecting 6-4
nesting 7-11
viewing current settings 6-4
and automatic rotation 7-12
partial print 11-46
and margins 7-16
pausing 7-4
and page size 5-7
pen widths
and rotation 7-16
changing 6-3
choosing the method 7-14
physical specifications 13-4
if queueing off 7-14
pigmented ink 4-2
pages qualifying for 7-13
position of image 11-46
pages which cannot be rotated PostrScript demo print 2-12
7-13
PostScript configuration print 2-12,
turning on or off 7-14
8-2
wait time 7-15
PostScript files
when used 7-13
adjusting page size 5-5
nesting pages 7-11
PostScript scaling 5-20
network interface
power specifications 13-5
changing settings 8-10
presentation 3-8
networks and graphics language 8-9 print appearance
new printhead problems 11-34
controlling 6-2
non-endorsed media 9-11, 11-6

I-3

Index
print clipped 11-47
print margins using opaque vinyl 514
print mode keys 2-4
print problems
diagnosis 11-7
print quality
changing 6-16
combinations with media types
3-10
settings 6-14
print size 11-52
printer
cleaning 10-2
front view 1-9
maintaining 10-1
rear view 1-10
storing and moving 10-7
printer features 1-2
printer specifications 13-2
printer speed 11-54
printer usage
normal 10-6
printhead cleaner 4-24
printhead cleaners 4-3
removing and replacing 4-16
printheads 4-3, 11-7
aligning 9-5
checking 9-6
refilling 4-8, 9-5
refilling from front panel 4-8
removing and replacing 4-13
servicing 9-5
printing
current configuration 2-7
menu print 2-9
mirror images 5-19
monochrome 6-10
printing area 5-3
printing area
specifications 13-8, 13-9
prints
managing 7-1
problem solving 11-3
problems with

I-4

replace ink system 11-34
problems, miscellaneous 11-54
programming information
HP RTL 13-21
HP-GL/2 13-21
PS scale option 5-20

adjusting 3-44
sleep mode 2-6
solving ink system problems 11-31
specifications 13-5
acoustic 13-6
duty cycle 13-4
EMC 13-6
Q
environmental 13-6
queue 7-5
functional 13-2
deleting a job from 7-9
ink systems 13-2
identifying a page in 7-8
interface 13-10
making copies of a page in 7-10
margins 13-3
page position in 7-8
media sizes 13-2
printing a waiting file 7-7
media types 13-2
prioritizing a job in 7-9
memory 13-4
viewing the size of a page in 7-8
operational 13-6
R
parallel (Bi-Tronics/Centronics)
recalibrating the printer 8-6
interface 13-10
refilling printheads 4-8
physical
13-4
Refills 4-5
power 13-5
regulatory notices 13-12
printer 13-2
removing ink systems 4-29
printing area 13-8, 13-9
replace ink system 11-34
programming
languages
replace ink system problems 11-51
supported
13-3
replacing lens cover 10-4
resolution by print quality
roll media problems 11-28
setting 13-3
rotate 11-51
safety
13-7
rotate print incorrect 11-48
storage 13-6
rotating images 5-15
stacking
media 3-12
from front panel 5-15
standby
mode
2-6
interaction with software 5-17
status
lights
2-5
non-PostScript files 5-18
storage container 4-25
with clipped images 5-18
storing and moving your printer 10-7
S
storing ink 4-24
safety specifications 13-7
storing ink systems 4-24
scaling
storing used ink systems 4-23
printed images 5-20
supplies and accessories
selecting
how to order 13-21
select media 9-9
supported media types 3-4
semi-gloss paper 3-8
switching between color and
semi-gloss photo 3-8
monochrome 6-11
semi-gloss photo paper 3-8
system error 11-52
service print 2-13
T
sheet media problems 11-28
Take Up Reel
skew tolerance 11-28
Changing the Core Tube 3-36

Index
Loading 3-20
Panel 3-24
Unloading 3-27
test media 9-9
test media selection 9-8
test print
custom media test print 9-9
test the printer 11-4
testing media 9-8
transport mode
selecting 10-7
troubleshooting
color accuracy 11-21
color alignment 11-20
color misalignment 11-15

color variation 11-21
communication problems 11-45
graining 11-5
ink system problems 11-31
loading media 11-28
matte color 11-5
media problems 11-28
rotation 11-48
unexpected color 11-6

HP DesignJet CP Ink System
UV 4-2

V
vertical misalignment 11-20
vinyl 3-8

W
warped lines 11-26
warped media 11-26
warranty statement 37
world wide warranty 37

unexpected color 11-6
unused media 3-12
upgrading memory 8-11
usage report print 2-12
UV pigmented ink 1-3, 4-4

I-5

Index

I-6

Please Give Us Your Feedback
on the Quality of This Documentation

If mailing to the address
in the USA (see over), fill
out this sheet.

Name:

If mailing to the address in
Spain, fill out the other
sheet.

Job Title:
Organization:

Alternatively, you can fax this
form to:

Address:

USA (1) 619 655 6640,
Attn: HP DesignJet Marketing
Dept. or
Spain (34) 3 582 2848,
Phone:

Attn: Learning Products Dept.

Excellent

Please circle the appropriate score

Poor

Overall ease of use

Use of language

Use of graphics

Please explain any low score:

Any other comments conerning the documentation accompanying this product:

C4724-90051

Thank you

-33

Any comments?

Fold here and then staple or tape the ends together

NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES

BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA

POSTAGE WILL BE PAID BY ADDRESSEE

HP DesignJet Marketing Center
Hewlett-Packard Company
Building #7
16399 West Bernado Drive
San Diego, CA 92127
U.S.A.

-34
Thank you

Please Give Us Your Feedback
on the Quality of This Documentation

If mailing to the address
in Spain (see over), fill
out this sheet.

Name:

If mailing to the address in
the USA, fill out the other
sheet.

Job Title:
Organization:

Alternatively, you can fax this
Address:

form to:
USA (1) 619 655 6640,
Attn: HP DesignJet Marketing
Dept. or
Spain (34) 3 582 1400,

Phone:

Attn: Learning Products Dept.

Excellent

Please circle the appropriate score

Poor

Overall ease of use

Use of language

Use of graphics

Please explain any low score:

Any other comments conerning the documentation accompanying this product:

C4724-90051

Thank you

-35

Any comments?

Fold here and then staple or tape the ends together

Hewlett-Packard Company
Barcelona Division
Attn: Learning Products Dept.
Avda. Graells, 501
08190 Sant Cugat del Vallès
Spain

-36

3M™ MCS™ Warranty for Graphics Produced on HP
DesignJet CP Printers
Graphics made with 3M™ Changeable Opaque Imaging Media 8522CP, HP
DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M
Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on
HP DesignJet CP printers and according to manufacturers recommendations,
are warranted for 12 months outdoors and 5 years indoors. These graphics are
covered against failure caused by ultraviolet light, moisture, temperature
extremes, pollution, and other elements. If a graphic fails to perform in
accordance with 3M product specifications within this time frame, 3M will
replace the materials at no charge. These remedies are exclusive. In no case
shall 3M be liable for any direct, indirect or consequential damages,
including any labor charges.
Only 3M TIJ Graphics Certified Fabricators are eligible to offer MCS™
warranted graphics. In order to become certified, a fabricator must complete
the requirements as specified in the 3M Thermal InkJet Graphics Certified
Fabricators Starter Kit 8590CP.
See 3M product bulletins and the World Wide Warranty bulletin for details on
supported products, graphic constructions and warranty coverage.

Hewlett-Packard Limited
Warranty Statement

receives, during the applicable
warranty period, notice of a
defect in any hardware product
which is covered by HP’s
warranty, HP shall either repair or
replace the defective product, at
HP’s option.

ALLOWED BY LOCAL LAW,
EXCEPT FOR THE
OBLIGATIONS
HP ProductDuration of Limited
SPECIFICALLY SET FORTH
Warranty
IN THIS WARRANTY
STATEMENT, IN NO EVENT
Software: 90 Days
SHALL HP OR ITS THIRD
Ink Cartridges: 90 Days
PARTY SUPPLIERS BE
6.If HP is unable to repair or
LIABLE FOR DIRECT,
Printheads: 1 Year
replace, as applicable, a defective
product which is covered by HP’s INDIRECT, SPECIAL,
Printer and Related HP
INCIDENTAL, OR
warranty, HP shall, within a
Hardware: 1 Year
CONSEQUENTIAL
reasonable time after being
A.Extent of Limited Warranty
notified of the defect, refund the DAMAGES, WHETHER
BASED ON CONTRACT,
1.Hewlett-Packard (HP) warrants purchase price for the product.
TORT, OR ANY OTHER
to the end-user customer that the 7.HP shall have no obligation to LEGAL THEORY AND
HP products specified above will repair, replace, or refund until the WHETHER ADVISED OF THE
be free from defects in materials customer returns the defective
POSSIBILITY OF SUCH
and workmanship for the
product to HP.
DAMAGES.
duration specified above, which
8.Any
replacement
product
may
D.Local Law
duration begins on the date of
be either new or like-new,
purchase by the customer.
provided that it has functionality 1.This Warranty Statement gives
the customer specific legal rights.
Customer is responsible for
at least equal to that of the
The customer may also have
maintaining proof of date of
product being replaced.
other rights which vary from state
purchase.
9.HP’s limited warranty is valid
to state in the United States, from
2.For software products, HP’s
in any country where the covered province to province in Canada,
limited warranty applies only to a HP product is distributed by HP and from country to country
failure to execute programming
except for the Middle-East,
elsewhere in the world.
instructions. HP does not warrant Africa, Argentina, Brazil,
2.To the extent that this Warranty
that the operation of any product Mexico, Venezuela, and France’s Statement is inconsistent with
will be uninterrupted or error
“Departements D’Outre-Mer”;
local law, this Warranty
free.
for those excepted areas, the
Statement shall be deemed
warranty
is
valid
only
in
the
3.HP’s limited warranty covers
modified to be consistent with
country of purchase. Contracts
only those defects which arise as for additional warranty services, such local law. Under such local
a result of normal use of the
law, certain disclaimers and
product, and do not apply to any: such as on-site service, may be
limitations of this Warranty
available for any authorized HP
Statement may not apply to the
a.Improper or inadequate
service facility where the listed
customer. For example, some
maintenance or modification;
HP product is distributed by HP states in the United States, as well
or an authorized importer.
b.Software, interfacing, media,
as some governments outside the
parts, or supplies not provided or B.Limitations of Warranty
United States (including
supported by HP; or
provinces in Canada), may:
1.TO THE EXTENT
c.Operation outside the product’s ALLOWED BY LOCAL LAW,
a.Preclude the disclaimers and
specifications.
NEITHER HP NOR ITS THIRD limitations in this Warranty
PARTY SUPPLIERS MAKE
Statement from limiting the
4.For HP printer products, the use ANY OTHER WARRANTY OR statutory rights of a consumer
of a non-HP ink cartridge or a
CONDITION OF ANY KIND,
(e.g. the United Kingdom);
refilled ink cartridge does not
WHETHER EXPRESS OR
affect either the warranty to the
IMPLIED, WITH RESPECT TO b.Otherwise restrict the ability of
customer or any HP support
a manufacturer to enforce such
THE HP PRODUCTS, AND
contract with the customer.
disclaimers or limitations; or
SPECIFICALLY DISCLAIM
However, if printer failure or
THE IMPLIED WARRANTIES c.Grant the customer additional
damage is attributable to the use
OR CONDITIONS OF
warranty rights, specify the
of a non-HP or refilled ink
MERCHANTABILITY,
duration of implied warranties
cartridge, HP will charge its
SATISFACTORY QUALITY,
which the manufacturer cannot
standard time and materials
disclaim, or not allow limitations
charges to service the printer for AND FITNESS FOR A
PARTICULAR PURPOSE.
on the duration of implied
the particular failure or damage.
warranties.
C.Limitations of Liability
5.If HP receives, during the
3.FOR CONSUMER
applicable warranty period,
1.To the extent allowed by local
notice of a defect in any software, law, the remedies provided in this TRANSACTIONS IN
AUSTRALIA AND NEW
media, or ink cartridge product
Warranty Statement are the
ZEALAND, THE TERMS IN
which is covered by HP’s
customer’s sole and exclusive
THIS WARRANTY
warranty, HP shall replace the
remedies.
STATEMENT, EXCEPT TO
defective product. If HP
2.TO THE EXTENT
THE EXTENT LAWFULLY

PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR
MODIFY, AND ARE IN
ADDITION TO, THE
MANDATORY STATUTORY
RIGHTS APPLICABLE TO
THE SALE OF HP PRODUCTS
TO SUCH CUSTOMERS.

For support details, see the section “Getting Help” in chapter 11.

Obtaining Service During
Warranty Period
If your hardware should fail
during the warranty period, read
the “Troubleshooting” section in
this guide, then contact your local
Hewlett-Packard Sales and
Support Office or an Authorized
HP Personal Computer Dealer
Repair Center and arrange for onsite repair of the product. Retain
proof of purchase in order to
obtain warranty service.
After the Warranty Period
If your hardware should fail after
the warranty period, read the
problem solving sections in this
guide, then contact an Authorized
HP Personal Computer Dealer
Repair Center or call an HP Sales
and Support Office for details of
the services available. If you have
an HP Maintenance Agreement,
request service under your
agreement.

Manual Part Number:C4724-90051
English
Printed in Europe

This manual has been printed on chlorine-free paper

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
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PDF Version                     : 1.2
Linearized                      : No
Create Date                     : 1998:03:30 10:08:48
Producer                        : Acrobat Distiller 3.01 for Windows
Author                          : Hewlett-Packard Company
Title                           : User's Guide
Creator                         : FrameMaker 5.5P4f
Modify Date                     : 1999:03:09 15:31:52
Subject                         : HP DesignJet 3500/3000CP Printer
Keywords                        : HP, DesignJet, 3500, 3000, printer
Page Count                      : 342
Page Mode                       : UseOutlines

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