HP Pocket Designjet 5500 Series Printers Quick Reference Guide Bpp03791

User Manual: HP HP Designjet 5500 series printers - Quick Reference Pocket Guide

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?
hp designjet 5500
series printers

how do I...

pocket.book Page 2 Friday, June 28, 2002 4:31 PM

more information
You can find more about the following topics on the Using Your
Printer CD:
n Printing materials and their characteristics
n Animations of loading materials and installing ink supplies
n More about solving problems
n Page formatting
n Printer configuration and maintenance
n Functional specifications
n A glossary of terms and a comprehensive index

There is also more information available from the
following sources:
n The WebAccess tool, for information about your printer
status, technical support, on-line documentation, etc.
n HP Designjet Online (http://www.designjet.hp.com) for the
latest product information, including on-line documentation
and application notes for leading GIS software
n The setup instructions that came with your printer

pocket.book Page 1 Friday, June 28, 2002 4:31 PM

use the front panel

functional areas, 2
print mode selection, 8
internal prints, 11
front-panel menus, 14
navigation, 22
navigation examples, 24

U S E

T H E

F R O N T

P A N E L

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2 - use the front panel

functional areas
The front panel of the printer is made up of the following
functional areas, from left to right:

functional areas

■
■
■
■

Action keys and associated status lights
A message display screen
Navigation keys
Sleep mode key and status light.
On/off power LED
(red when in standby)

Green
status
lights

Sleep mode key

Action keys

Navigation keys
Message display

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3 - use the front panel

functional areas

the navigation keys
The navigation keys are TOP, BACK, ↑, ↓ and ENTER. They are
located on the right-hand side of the front panel.
You use these keys to navigate through the menu system and to
select menu icons and menus. See front-panel menus on page
14 and navigation on page 22.
You can also use the navigation keys to respond to messages.
See front-panel messages on page 4 in the reverse of this guide,
for detailed descriptions of error and status messages.

U S E

T H E

F R O N T

P A N E L

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4 - use the front panel

display screens
The front panel can display a variety of information. When one
of the four menus is highlighted, the front panel displays the
following information:
printer setup menu
If the Printer Setup menu is selected,
there is a brief and overall description
of the status of the consumable. If
there is no printing material loaded,
then there is a message describing the
first step in loading material.
If you press Enter now, you will go to the Setup menu. See frontpanel menus on page 14.

functional areas

media menu
If the Media menu is selected, and
there is printing material loaded, the
front panel displays information on
the material you have loaded.
If you press Enter now, you will go
to the Media menu, see media menu on page 20.
ink cartridge icon
If the Ink Cartridge menu is selected,
the status of each of the ink cartridges
is shown. If there is a problem with
one or more of the ink cartridges, the
front panel will display an action
message or a error code, see frontpanel messages on page 4 in the reverse of this guide for more
details.
If you press Enter now, you will go to the Ink Cartridge menu,
see ink cartridge menu on page 21.

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5 - use the front panel

functional areas

printhead icon
If the Printhead menu is selected, the front panel displays the
status of each of the printheads. If there is a problem with one or
more of the printheads, the front panel will display an action
message or a error code see front-panel messages on page 4 in
the reverse of this guide for more details.

procedure information
The front-panel display can help
you through the various procedures
you have to perform, such as
loading printing material.

If you press Enter now, you will go
to the Printhead Menu, see
printhead menu on page 21.
menus
To configure the printer, use the
menus to select and change the
settings. Use the ↑ and ↓ keys to
navigate and press the Enter key
to select the options.

U S E

T H E

F R O N T

P A N E L

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6 - use the front panel

action keys
The action portion of the front panel contains three buttons:
■ CANCEL stops printing and printing material loading while
they are in progress, cancels dry time, or cancels nest
waiting. See cancelling a page on page 131.
■ LOAD/UNLOAD loads or unloads printing material. See
loading a roll into the printer on page 34.
■ PRINT QUALITY selects the print mode, which may be Max
Quality, Productivity, Production, or Max Speed. A green
status light indicates the print mode you have selected. Two
green lights indicate that you have selected Production mode
(not available with all printing materials). See print mode
selection on page 8.

functional areas

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7 - use the front panel

functional areas

status lights

sleep mode key

The green status lights
indicates what setting is
currently active in the front
panel.

After a period of inactivity,
the printer goes into a sleep
mode (low-power usage
mode). This is indicated by
the front-panel display and
status indicators turning off.
The indicator light on the
front panel is on when the
printer is in standby mode.
The printer “wakes up” when
you press the sleep mode key
(or any other key) on the printer’s front panel, or when there is
any I/O activity, such as the arrival of a printing job.

NOTE: In most cases, settings
in your application software
or printer driver will override
the settings you make on the
front panel of the printer.

U S E

T H E

F R O N T

P A N E L

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8 - use the front panel

print mode selection

print mode selection
■ Choose Max Speed for the fastest printing. Ideal for
checking prints, when image quality is not very important.
■ Choose Production for fast printing with image quality good
enough for some production purposes. Production mode is
available only with dye-based inks and some specific paper
types.
Print quality setting

Default resolution

■ Choose Productivity for a good combination of image
quality and speed.
■ Choose Max Quality for the highest possible image quality.
You can print images in different settings to see which gives the
best combination of throughput and quality for your application.
The resolution at which your print will be printed is summarized
in the table below.
NOTE: To print in Max Quality mode with the Enhanced IQ
setting, you must use glossy paper.
Resolution with Enhanced IQ setting

Max Speed

300 × 300

Production

300 × 300

Productivity

300 × 300

600 × 600

Max Quality

600 × 600

1200 × 600
(with glossy paper)

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9 - use the front panel

print mode selection

selecting production mode
Production mode is a fast print mode that gives acceptable
image quality for some purposes. It is available only with dyebased inks and certain specific HP paper types: Coated,
Heavyweight Coated, Productivity Gloss, and Productivity SemiGloss. When one of these paper types is loaded, the front panel
announces that Production mode is available.

selecting production mode using the printer driver
To select Production mode in the printer driver, you must select
the Max Speed mode with the Enhanced IQ option. The exact
method of doing this depends on the driver; see the examples
below.
■ Mac OS 8 or 9 driver:

If you select Production mode when using a printing material
that does not support Production mode, the printer will print in
Productivity mode.
If you decide to use a non-HP printing material, see using non-hp
printing materials on page 60.

■ Mac OS X driver:

selecting production mode using the front panel
Press the Print Quality key repeatedly until you see two green
lights, beside Productivity and Max Speed. The two lights
indicate that Production mode is selected.
However, remember that the print mode selected in the front
panel is ignored if you have set a different mode in the printer
driver or in WebAccess.

U S E

T H E

F R O N T

P A N E L

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10 - use the front panel

■ Windows HP-GL/2 driver:

Click the More button above to obtain the Advanced
Optimization Options box, below:

■ Windows 9x or NT PostScript driver:

print mode selection

■ Windows 2000 or XP PostScript driver:

selecting production mode using webaccess
Choose Submit Job and you will see a Print Quality option.
Select Production.

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11 - use the front panel

internal prints

print the configuration

To request a Current Configuration Print from the front panel:
1.
2.

Make sure that a roll or a sheet is loaded into the printer.
Press the TOP key to select
the main menu on the front
panel.
Make sure that the front
panel displays the Ready
message.

U S E

T H E

Press the ↑ and ↓ keys on
the front panel
simultaneously to print the
Current Configuration Print.
The front panel displays the
message Receiving while
the file is being processed,
and then Printing as the
printer starts printing.

F R O N T

P A N E L

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12 - use the front panel

menu print

internal prints

Press ↓ key until “Demos” is
selected. Press the Enter key.

Press ↓ or ↑ key until “Menu” is
displayed. Press the Enter key.
The front panel will now display
the message “Receiving” while
the file is being processed, and
then the printer starts printing the
Menu print.

You can see the complete menu structure available on the printer
by printing the Menu print. Alternatively, see front-panel menus
on page 14. Use it to help you to navigate the menus.
NOTE: The Menu print is printed in the size specified in the Page
Format → Size settings in the front panel. However, if a sheet is
loaded, it will automatically shrink to fit. Make sure this setting
specifies the size you want before printing.
1.
2.

Make sure that printing material is loaded.
Make sure the front panel displays
the printer setup menu icon. If it
does, press the Top key to select
it. Press the Enter key.

The front panel will now display
the printer setup options:

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13 - use the front panel

internal prints

other internal prints
Your printer can produce a number of other internal prints, as
follows.
service configuration print
The Service Configuration print provides information needed by
service engineers, including the internal current configuration,
operating conditions (temperature and humidity), ink levels, and
other statistics about printer usage.
network card configuration print
The Network Card Configuration Print shows the configuration
of your network card.

image quality print
The Image Quality Print can be used to help diagnose whether
the printer has image quality problems, and if problems exist,
help determine their cause. See using the image quality print
on page 31 in the reverse of this guide.
palette print
The HP-GL/2 Palette Print shows the color or grayscale
definitions in the currently-selected color palette. See the ‘Using
Your Printer CD’.
samples
These are prints showing the capabilities of the printer.

usage report
The Usage Report shows the status of the printer’s usage
counters. This information includes the total number of prints,
number of prints per print mode, and total amount of ink used
per color. The counts in this report are estimates.

U S E

T H E

F R O N T

P A N E L

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14 - use the front panel

front-panel menus
Key:
1. The items on a yellow background always appear on the
Front Panel.
2. The items on a gray background appear in the front panel
only when Utilities > Menu mode is set to Full. Full is the
default.
3. The items on a blue background appear in the front panel
only when the TUR is installed and loaded with a roll.
4. The items on a green background appear in the front panel
only when the TUR is installed and not loaded with a roll, or
when the TUR is not installed.
5. The items marked with (@) require PostScript drivers.

front-panel menus

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15 - use the front panel

front-panel menus

setup menu: device setup
1st level
Accessories →

setup menu: i/o setup

2nd level

3rd level

1st level

2nd level

TUR installed →

Yes, No

No I/O card found

Other accessories →

Yes, No

Card ID

Cutter →

On, Off

Card setup →

Reduced margins →

On, Off

Lang →

CALS/G4, HP-GL/2, PostScript @,
PDF @, TIFF, JPEG, Automatic

Drying time →

Automatic

Configuration
Advanced →

I/O timeout →

3rd level

Reset card

0.5 to 30 min

None
Manual →
Pen check →

1 to 255 min

Optimized
Manual →

every 1 to 255 plots

Next plot
Heater →

Automatic
None
Manual →

Sleep mode →

10 to 100%

30, 60, 120, 150, 180, 210,
240 min

U S E

T H E

F R O N T

P A N E L

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16 - use the front panel

front-panel menus

setup menu: utilities
1st level

2nd level

Replace ink system
→

No, Yes

Track media length
→

Yes, No

Usage →

Print usage,
View usage

Menu mode →

Short, Full

Calibrations →

Printhead
alignment

3rd level

Banding →

Statistics →

RAM present,
Hard disk,
Code rev,
PS code rev @,
PS font code @,
Service ID,
Num cycles,
Boot ROM

Default menu
Restore factory

Display contrast →

Up, Down

Recalibrate →

Clean platen →

Automatic clean →

On, Off

Clean now →

Automatic, Manual

Restore factory
Recalibrate

Reset WebAccess
passwd

HP-GL/2 config,
Service config,
Network card
config,
Usage report,
Image quality print

4th level

Color calibration
Accuracy →

Test prints →

Create pattern,
Measure pattern

Lens maintenance

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17 - use the front panel

front-panel menus

setup menu: internal rip settings
1st level
Start printing →

Ink emulation →

2nd level

setup menu: queuing and nesting

3rd level

RGB →

Native, EuroScale, SWOP,
Toyo, DIC, JMPA

Color calibration →

Off, On

Align calibration →

On, Off

Black replacement →

Off, On

Scale →

100 ... 419%,
Fit to page

PS encoding @ →

Software @,
Binary @,
ASCII @

2nd level
# ... →

3rd level
Copies →

4th level
0 ... 99

Move to top
Native, sRGB, Apple RGB,
Adobe RGB, ColorMatch RGB

CMYK →

1st level
Queue mgmt →

Optimized,
Immediately,
After processing

Delete page
Queue →

On, Off

Nest →

Off
In order →

1 ... 99 min

The Nest option appears only if Queue=On.

U S E

T H E

F R O N T

P A N E L

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18 - use the front panel

front-panel menus

setup menu: hp-gl/2 settings
1st level
Palette →

Define palette →

Merge →

2nd level

3rd level

setup menu: page format
4th level 5th level

1st level
Size →

Software,
Factory,
Palette A,
Palette B
Palette A,
Palette B →

Pen no. 0 to 15 →

Width →

0.13 to
12.0 mm

Factory →

Pen no. 0 to 15 →

Width →

0 to 255

On, Off

2nd level

3rd level

Inked area
Extrawide →

1.0 × 1.4 m, 42 × 59 in,
44 × 62 in, 1.2 × 1.7 m,
52 × 73 in, 54 × 76 in,
60 × 100 in

Oversize →

Over A2, Over A1

Arch →

Best ARCH, ARCH A to E1

JIS →

Best JIS B, JIS B4 to B1

ANSI →

Best ANSI, ANSI A to E

ISO →

Best ISO A, ISO A4 to A0

Software
Rotate →

0 to 270

Margins →

Normal, Extended, Smaller

Nest spacing →

Automatic
Manual →

Mirroring →

On, Off

0 to 30 mm

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19 - use the front panel

front-panel menus

setup menu: demos
1st level
Samples
PostScript fonts @
Palette
Menu

U S E

T H E

F R O N T

P A N E L

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20 - use the front panel

front-panel menus

media menu
1st level
Roll/sheet info →

Media selection →

Delete media →

2nd level

3rd level

4th level

Vendor name, Type
of media, Width,
Length, Max XY,
Profile revision
HP →

Others →

(list of downloaded
media profiles;
media profiles
provided with the
printer cannot be
deleted)

Move media
HW Coated,
Coated Paper,
Photo Imaging
Gloss,
Colorfast Vinyl,
Paper Semi-Gloss,
Poster Paper,
Studio Canvas,
More...
Coated, →
HW Coated,
Photo,
Fine Arts,
Vinyl/Film,
Backlit,
Textile,
Colored,
CAD,
More...

TUR loaded →

Yes, No

Form feed & cut →

Yes, No

The front panel shows only a selection of the available printing
materials. The Using Your Printer CD has a more complete list.
See also using non-hp printing materials on page 60.
Choose profile,
Print sample

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21 - use the front panel

front-panel menus

ink cartridge menu

printhead menu

1st level

2nd level

Light cyan cart info, →
Light magenta cart info,
Yellow cart info,
Cyan cart info,
Magenta cart info,
Black cart info

HP No. 81/83 ink cartridge,
Ink level,
Capacity,
Part number,
Manufacture date

Printhead info →

Light cyan info,
Light magenta info,
Yellow info,
Cyan info,
Magenta info,
Black info

Replace ink cartridge →

Yes, No

Recover printheads →

All printheads,
Cyan,
Magenta,
Yellow,
Black,
Light C,
Light M

Replace printheads →

Yes, No

U S E

1st level

T H E

F R O N T

2nd level

P A N E L

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22 - use the front panel

navigation

Press the Enter key to:
a

using the navigation keys
Once in the first-level menu, you can navigate the menu system
using the display keys.
Press the Top key to go back to the top (1st) level. This will bring
you to the setup menu icon See entering the setup menu on page
23.
Press the Back key to display the previous menu level, without
changing any menu selections
Press ↑ to scroll up, or ↓ to scroll down though the menus.

Select a menu and move to the next menu level, when in the
menu system
Change the printer’s configuration to the highlighted menu
item indicated with a √ symbol.
The … characters in a menu box
indicate that another level of
menu is available.

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23 - use the front panel

navigation

entering the setup menu
1.

Make sure the front panel
displays the Printer Setup
menu icon. If it does not,
press the Top key.

Press the Enter key to enter
the Printer Setup menu:
To see how to change from the
full menu to the short menu, see
navigation examples on page
24.

Note: If the short menu is

selected, the I/O setup menu
Now you are in the Printer
will not be available.
Setup menu, you can
change the settings of your
printer.
To return to the top of the menu system, press the Top key.

U S E

T H E

F R O N T

P A N E L

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24 - use the front panel

navigation examples

Press the ↓ key until
“Utilities” is selected. Press
Enter key.

Press the ↓ key until “Menu
mode” is selected. Press
Enter key.

Use the ↑ or ↓ key to select
the menu mode you want.
The selected option will
have a √ symbol.
To return to the top of the
menu system, press the Top
key.

changing menu mode
The front panel displays two types of menu. One is the short
menu. This menu only contains the settings for everyday use of
the printer. The other menu is the full menu mode which contains
all of the menus.
1.

Make sure the front panel
displays the Printer Setup
menu icon. If it does not,
press the Top key. Then
press the Enter key.
The front panel will now
display the printer setup
options:

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25 - use the front panel

navigation examples

changing the page size

The correct menu is already
highlighted. Press the Enter
key to select “Size=”.

Press the ↓ key until
“Software” is selected.
Press the Enter key.

‘Software’ is now
selected.The selection you
have made will be indicated
by the √ symbol.
To return to the top of the
menu system, press the Top
key.

This example shows how to adjust the page size.
1.

Make sure the front panel
displays the printer Setup
Menu Icon. If it does not,
press the Top key. Then
Press the Enter key.
The front panel will now
display the printer setup
options:

Press the ↓ key until “Page
Format” is selected. Press
the Enter key.

U S E

T H E

F R O N T

P A N E L

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26 - use the front panel

changing the drying time

navigation examples

Press the ↓ key until the
“Device setup” menu is
selected. Press the Enter
key.

Press the ↓ key until the
“Drying time=” menu is
selected. Press the Enter
key.

Press the ↑ or ↓ key to select
“Manual”.

This example adjusts the drying time, a setting used to suit
special printing conditions. See the ‘Using Your Printer CD’ for
more details.
1.

Make sure the front panel
displays the Printer Setup
menu icon. If it does not,
press the Top key. Then
press the Enter key.

The front panel will now
display the printer setup
options:

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27 - use the front panel

7.
8.

navigation examples

restoring the default menu

Press the Enter key to select
it as the setting for Drying
time.

If you are unsure about the settings you have made, or if you
prefer to reset the printer’s default menu, go to the Utilities menu
and select Default Menu.

Press the ↑ or ↓ key to select
the drying time.
To return to the top of the
menu system, press the Top
key.

U S E

T H E

F R O N T

P A N E L

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28 - use the front panel

navigation examples

pocket.book Page 29 Friday, June 28, 2002 4:31 PM

load and unload material

loading roll guidelines, 30
loading a roll onto the spindle, 32
loading a roll into the printer, 34
attaching the roll to the take-up reel, 42
unloading the roll from the take-up reel, 47
removing the roll from the printer, 52
loading sheets, 54
unloading sheets, 59
using non-hp printing materials, 60
media length tracking, 62

L O A D

A N D

U N L O A D

M A T E R I A L

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30 - load and unload material

loading roll guidelines
There are three steps to loading a roll into the printer.
1.
2.
3.

Load the roll onto the spindle and install the loaded spindle
into the printer.
Insert the roll into the printer and set the media type in the
front panel.
Attach the roll to the take-up reel (if you have one).

CAUTION

loading roll guidelines

■ Check that the spindle is loaded correctly, with the guides
installed firmly onto the spindle.
■ If you are using a three-inch cardboard core, check that the
core adaptors supplied with the printer have been installed.
See below

Long rolls are heavy. You may need two people
to load them.

loading a roll into the printer
In the initial stages of loading a roll you may want to open the
window, but this is optional. If you are an experienced user for
example, you can leave the window closed, thus saving time.
NOTE: Always start the procedure through the front panel.
When loading a roll into the printer:
■ Check that the printing material is wound onto the spindle
tightly.

using pre-loaded spindles
If you are a regular user of different printing materials, you can
change your printing material more quickly if you have more
than one spindle loaded with material. Extra spindles are
available for purchase.
attaching printing material to the take-up reel
When attaching printing material to the take-up reel:

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31 - load and unload material

loading roll guidelines

■ Check the leading edge as it unwinds from the spool. If it is
not evenly cut or if it is skewed, trim the printing material.
■ Check that the printing material is straight when it is attached
to the take-up reel, otherwise it will skew as it is wound onto
the core.
■ The core tube on the take-up reel must be the same width as
the printing material you are using.
■ Make sure the take-up core is pushed firmly into both spindle
guides.
■ If you need to feed more printing material from the printer,
and the ‘Move Media’ screen is no longer displayed, go to
the Media menu and press Enter. Then select ‘Move Media’.
■ If you are using a
three-inch cardboard
core, make sure the
core adaptors
supplied with the
printer have been
installed.

the take-up reel as an accessory
For the 60-inch (1.57-m) printer the take-up reel is supplied as
standard. For the 42-inch (1.07-m) printer it is an optional
accessory which you can order, see the ‘Using Your Printer CD’.
help with loading
When loading printing material there is information available
from:
■ This Pocket Guide, installed at the back of the printer
■ The labels located on the printer and on the spindles
■ The front panel, which will guide you through the procedures
step by step

Core adaptors

L O A D

A N D

U N L O A D

M A T E R I A L

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32 - load and unload material

loading a roll onto the spindle
1.
2.

loading a roll onto the spindle

Remove the removable stop (A) from the left-hand end of the
spindle.

The roll may be very long; rest the spindle horizontally on a
table and load the roll on the table. Bear in mind that you
may need two people to handle it.
Slide the new roll
onto the spindle.
Make sure the
printing material is
oriented as shown.
If it is not, remove
the roll, turn it 180
degrees and slide it back on to the spindle.

Make sure the printer wheels are locked (the brake lever is
pressed down) to prevent the printer from moving.
Remove the empty spindle by pulling firmly on each end A
and then B as indicated below.

The spindle has a stop at each end to keep the roll in position.
The stop at the left-hand end can be removed to mount a new
roll, it slides along the spindle to hold rolls of different widths.

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33 - load and unload material

Put the removable stop
on to the upper end of
the spindle, and push
it towards the end of
the roll.

Ensure the spindle
guide is pushed in as
far as it will go,
without using
excessive force.
With the movable roll
stop on the left, slide
the spindle into the
printer left and then
right as shown by the
arrows A and B.

L O A D

loading a roll onto the spindle

The printing material should hang down from the roll exactly
as shown below.

If you are a regular user of different printing materials, you can
change rolls more quickly if you pre-load different materials on
different spindles. Extra spindles are available for purchase.

A N D

U N L O A D

M A T E R I A L

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34 - load and unload material

loading a roll into the printer

NOTE: To start this procedure you need to have a roll loaded on
the spindle. See loading a roll onto the spindle on page 32.

WARNING

60-inch (1.52-m) printer only
The following procedure assumes that you have the take-up
reel installed and turned On in the Device Setup menu.
42-inch (1.07-m) printer only
The following procedure includes references to the take-up
reel, which is an accessory that you can order. See the Using
Your Printer CD.

a
b

Check the leading edge as it unwinds from the spool. If it is
not cut straight, continue with the next procedure. If the
printing material is cut correctly, go to step 3.
The knife used in the next step is sharp. Be sure
the printer’s wheels are locked. Keep fingers
clear of the cutting path. Keep the knife away
from children.

Trim the leading edge of the roll only if it is not straight. If
the amount of printing material was printed at the end of the
roll, this figure will be cut off if the material is trimmed.
Pull the printing material over the top of the printer and lay it
over the cutting track.
Use the knife in the pocket located on the back of the printer
to cut off the first few inches of the material.

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35 - load and unload material

loading a roll into the printer

Retract the blade and return the knife to its pocket.

Press the LOAD/UNLOAD MEDIA key on the front panel.

Press the Top button to select the main menu on the front
panel.
Make sure that the front panel
displays the Ready for media
message. Shown alongside is an
example of what the front panel
will display with the main screen
selected

The front panel displays:

Select roll and press Enter.

L O A D

A N D

U N L O A D

M A T E R I A L

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36 - load and unload material

Open the window (optional).

loading a roll into the printer

Lift the media load lever.

NOTE: If you have loaded rolls before and you are an
experienced user, you may want to leave the window down. Rolls
can be loaded with the window up or down.

10. Pull out approximately 1m (3 ft) of printing material.
The front panel now displays:

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37 - load and unload material

loading a roll into the printer

11. Carefully insert the printing material as shown below.

14. Take hold of the edges of
the printing material now
extending from the exit slot
and pull the material toward
you until taut. Then align the
left and then the right edges
of the material, so that they
are aligned with the edges of
the roll.

12. Continue
inserting the
material until it
emerges from
the printer as
shown.

L O A D

13. The front panel displays:

A N D

U N L O A D

M A T E R I A L

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38 - load and unload material

15. When the printing material is
correctly aligned with the
edges of the roll, lower the
lever.
If the window is open, the
front panel displays:

16. Lower the window.
17. The printer checks the alignment of the printing material.

loading a roll into the printer

60-inch (1.52-m) printer only
18. If the printing material is correctly aligned, the printer will
display:

19. Select “Yes” and press the Enter key

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39 - load and unload material

loading a roll into the printer

20. The front panel displays various vendors of printing
materials if they have been downloaded. See the Using
Your Printer CD for more details. Select the vendor of the
material you are using. Press the Enter key.

21. The front panel displays various printing materials:

23. The front panel displays various lengths of material.

If you have been using the roll previously, it is unlikely to be
a standard length of roll. The remaining length should be
printed on the end of the roll (if you have not trimmed it). In
this case select Custom Media.

This list includes only a selection of the available printing
materials. The Using Your Printer CD has a more complete
list.
22. Select the printing material you are using and press the
Enter key.

L O A D

A N D

U N L O A D

M A T E R I A L

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40 - load and unload material

24. Change the screen using the ↑ and ↓ keys to the amount
printed on the end of the roll. Press the Enter key.

NOTE: To turn on and off the media length tracking function see
media length tracking on page 62.

loading a roll into the printer

42-inch (1.07-m) printer only
25. The front panel displays:

26. Wind the excess printing
material onto the
spindle. Use the media
stop to turn the roll in the
direction shown.

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41 - load and unload material

loading a roll into the printer

42-inch (1.07-m) printer only
The front panel displays the
following and is ready to
print.

60-inch (1.52-m) printer only
The printer is ready to load
the roll onto the take-up reel.
Follow the procedure in the
next section.

L O A D

A N D

U N L O A D

M A T E R I A L

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42 - load and unload material

attaching the roll to the take-up reel
The following procedure is applicable to your printer only if
you have a take-up reel. If you do not have one, you can
order it as an optional accessory; see the ‘Using Your Printer
CD’.
The first part of attaching a roll to the take-up reel is attaching
the end of the roll (by tape) to the core tube supplied with the
take-up reel. You can also use an empty cardboard tube to
replace the plastic core tube. Both types of core must be the
same length as the roll you are using.

attaching the roll to the take-up reel

plastic tube core
By matching color coded lengths of plastic tube, you can make
a core tube for different roll sizes.

Use the ↓ key to move the leading edge of the printing
material down until it is level with the centre of the core
tube.

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43 - load and unload material

Make sure the
printing material
passes in front of
the deflector, as
shown.

Move the
adjustment levers on the
left and right paper
guides to the unlocked

attaching the roll to the take-up reel

position.

The two spindle
guides and core must
be positioned on the
take-up reel spindle
so that the roll is in
the center, between
the spindle guides.
Adjust the position of
the core as shown.

When you have
adjusted the position of
the core, pull the
adjustment levers on
both spindle guides to
the locked

L O A D

A N D

U N L O A D

position.

M A T E R I A L

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44 - load and unload material

Pull the printing material taut to the position shown below.
Do not attempt to pull more material out of the printer; if you
need more, use the front panel. Use tape to secure the
material to the core tube.

NOTE: To avoid the printing material skewing as it is wound onto
the core tube, ensure it is straight when it is attached.

attaching the roll to the take-up reel

Press the ↓ key on the front panel to advance the printing
material. Advance enough that the material can wrap at
least once around the core.

Advance about this
much paper

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45 - load and unload material

attaching the roll to the take-up reel

Important: Press the wind button on the take-up reel panel
indicated below to wind the printing material once around
the core.

Press the ↓ button on the front panel again to advance some
more material: enough to enable you to insert the media
weight.

L O A D

A N D

It is important that the media weight is the same width as the
printing material you are using. By matching color coded
lengths of plastic tube, you can make a media weight for
different widths of standard paper sizes.

U N L O A D

M A T E R I A L

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46 - load and unload material

10. Carefully insert the media weight. Ensure that the end caps
are installed and extend over the edges of the printing
material.

attaching the roll to the take-up reel

11. Press Enter on the printer’s front panel, which will then
display the Ready message.
NOTE: When the take-up reel is in operation it is important to
ensure that the take-up reel sensor is not blocked.
12. Shown below is how the printer will look when it is in
operation. As printing material is fed from the printer, it
drops down in a loop and up into the take-up reel spindle.

CAUTION

It is important that the media weight is
inserted. The take-up reel will not function
properly without it.

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47 - load and unload material

unloading the roll from the take-up reel

unloading the roll from the take-up
reel

The front panel displays:

Important: Remove the media weight as shown below. It
may help you to remove the end caps first.

To unload the roll from the take-up reel, perform the following
procedure.
1.
2.

Ensure that the ink is dry.
Press the LOAD/UNLOAD MEDIA key on the front panel.

L O A D

A N D

U N L O A D

M A T E R I A L

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48 - load and unload material

Press the wind button shown below to wind the printing
material hanging down from the printer onto the take-up
reel.

unloading the roll from the take-up reel

Press Enter on the printer’s front panel. The printer will now
cut the printing material.

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49 - load and unload material

unloading the roll from the take-up reel

Press the wind button again.

L O A D

A N D

The printing material hanging down will be wound onto the
core tube.

U N L O A D

M A T E R I A L

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50 - load and unload material

Slide open the spindle lock on the right-hand side of the
take-up reel.

unloading the roll from the take-up reel

10. Remove the take-up reel spindle.

11. Unlock and remove the left-hand
spindle guide from the take-up
reel spindle.

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51 - load and unload material

unloading the roll from the take-up reel

12. Remove the core tube from the spindle.
Take-up reel spindle

Take-up reel core tube (with paper)

L O A D

A N D

U N L O A D

M A T E R I A L

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52 - load and unload material

removing the roll from the printer
1.

Turn the blue media stop by hand, until the printing material
is fully removed from inside the printer.

Press the Enter key.

Press the Load/Unload Media key on the front panel.

NOTE: If the media length tracking feature is switched on, the
printer will print how much printing material you have remaining
on the roll.
2.

removing the roll from the printer

The printing material will be removed from the printer.

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53 - load and unload material

removing the roll from the printer

Remove the roll from the printer by pulling on the roll as
indicated by the arrows.

L O A D

A N D

U N L O A D

M A T E R I A L

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54 - load and unload material

loading sheets

The front panel displays:

4.
5.

Select Sheet and press Enter.
The front panel now displays:

NOTE: Any loaded roll must be removed from the printer before
you can proceed with this procedure.
1.

Make sure that the front
panel displays the ‘Ready
for media’ message. Shown
here is an example of what
the front panel will display
with the main screen
selected.
Press the Load/Unload key on the front panel.

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55 - load and unload material

Lift the media load lever.

The front panel now displays:

L O A D

loading sheets

A N D

Insert the sheet into the printer as shown below.

U N L O A D

M A T E R I A L

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56 - load and unload material

Insert the sheet until it reappears from the printer as shown
below.

loading sheets

10. Pull the sheet out from the top.

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57 - load and unload material

loading sheets

11. Align the sheet with the line as shown below.

12. Lower the media load lever.

13. The front panel will display the following message if the
window is open:

14. Lower the window.

L O A D

A N D

U N L O A D

M A T E R I A L

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58 - load and unload material

15. The front panel displays various vendors of printing
materials. Select the vendor of the material you are using.
Press the Enter key.

16. The front panel displays various printing materials:

This list includes only a selection of the available printing
materials. The Using Your Printer CD has a more complete
list.
17. Select the material you are using and press the Enter key.
18. The front panel will now display “Ready”, and you can
begin to print.

loading sheets

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59 - load and unload material

unloading sheets

unloading sheets
To unload a single sheet from the printer, press the Load/
Unload Media key located on the front panel.

To give the ink time to dry, the printer holds the sheet for some
time. (Refer to Drying Time in the ‘Using Your Printer’ CD.)

L O A D

A N D

U N L O A D

M A T E R I A L

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60 - load and unload material

using non-hp printing materials
During the loading process, the front panel will ask you to select
the vendor of your printing material. In the Media Selection
menu, you can choose HP or Others. If you use UV inks, you can
also choose 3M.

hp or 3M
If you choose HP or 3M, you will be shown a list of printing
materials. Whichever you select, a media profile is already
available to define to the printer the precise characteristics of the
material.

others
If you choose Others, you are offered a selection of generic
media profiles. Choose the profile that seems closest to the
characteristics of your non-HP printing material.

using non-hp printing materials

After choosing a media profile, you have the option of printing a
sample using that profile. It takes about nine minutes to print a
sample, depending on the print mode and the printing material.
RGB sample

CMYK sample

If you are unsure which profile to choose, you can print samples
using several different profiles and decide for yourself which
gives the best print quality.
Many of our customers prefer high-grammage printing materials
(about 170 g/m²), and there is a generic media profile best
suited to such materials. Choose Heavyweight Coated, and then
HW Coated 2. This profile is designed to give particularly good
quality, especially in Production mode.

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61 - load and unload material

using non-hp printing materials

In some cases it may be possible to select Production mode
although the non-HP printing material is not compatible with
Production mode. In such cases the printer will print in
Productivity mode.

L O A D

A N D

U N L O A D

M A T E R I A L

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62 - load and unload material

media length tracking

The front panel displays:

Select “Utilities”.

Press the Enter key. The front panel displays:

There is a function in the printer that enables the printer to
register through the front panel how much printing material is left
on the roll you are using. This is called the media length tracking
function.
to turn on the function
1. Go to the Printer Setup menu and press Enter:

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63 - load and unload material

media length tracking

Select “Media length tracking”. Press the Enter key.

The front panel displays:

Select Yes and press the Enter key. The front panel displays:

L O A D

A N D

Press the Top key to return to the main menu.

U N L O A D

M A T E R I A L

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64 - load and unload material

media length tracking

pocket.book Page 65 Friday, June 28, 2002 4:31 PM

maintain the ink system

ink cartridge statistics, 66
ink cartridge removal, 67
ink cartridge installation, 69
printhead statistics, 71
printhead removal, 73
printhead installation, 77
printhead cleaner removal, 80
printhead cleaner installation, 83
after replacing a printhead and printhead cleaner, 85

M A I N T A I N

T H E

I N K

S Y S T E M

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66 - maintain the ink system

ink cartridge statistics

The front panel displays:

Use the following procedure to get ink cartridge information:
1.

Select the Media menu icon. Press the Enter key.
The information supplied is:

The front panel displays “Ink information”. Press the Enter
key.

■ The make of the ink cartridge (HP No. 81 or HP No. 83 are
recommended)
■ The percentage of ink remaining in the cartridge
■ The original capacity of the ink cartridge in milliliters
■ The re-order part number of the ink cartridge
■ The month and year that the ink cartridge was manufactured

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67 - maintain the ink system

ink cartridge removal

ink cartridge removal
CAUTION

Remove an ink cartridge only if you are
replacing it.

WARNING

Make sure the printer wheels are locked (the
brake lever is pressed down) to prevent the
printer from moving.

There are two types of ink cartridge removal.

1.
2.

Select the Ink Cartridges menu and press Enter.
The front panel displays:

Press the ↑ and ↓ keys until “Replace Ink cartridge” is
selected. Press Enter.

■ The ink cartridge is very low and you want to replace the ink
cartridge with a full one for unattended printing, with the
view to replacing it again and using until empty.

■ The ink cartridge is empty and the front panel tells you to
replace the ink cartridge.

M A I N T A I N

T H E

I N K

S Y S T E M

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68 - maintain the ink system

Remove the ink cartridge of the corresponding color by
pushing the dimpled recess in the ink cartridge inward and
upward, as indicated by the arrow shown below.

ink cartridge removal

This releases the ink cartridge; you can then pull it out
horizontally.

NOTE: Avoid touching the end of the ink cartridge that is inserted
into the printer, as there may be ink on the connection.

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69 - maintain the ink system

ink cartridge installation

ink cartridge installation
NOTE: Each ink cartridge slot has a colored label above it. This
should match the colored label on the new ink cartridge.
1.

Pick up the new ink cartridge and find the label identifying
the ink color. Hold the ink cartridge so that you can see the
identifying colored label at the top of the side facing you.
Insert the ink cartridge into the ink cartridge slot labelled
with the same color.

NOTE: The ink cartridge is designed to prevent you from
inserting the wrong ink type or into the wrong color slot. If you
have difficulty inserting the ink cartridge, do not attempt to force
it. Check again that the color of the ink cartridge matches the
color of the ink cartridge slot, also that the colored marker is at
the top of the ink cartridge.
3.

Slide the ink cartridge into the slot until you feel some
resistance, then stop.

Color identifier
at the top of the
ink cartridge

M A I N T A I N

T H E

I N K

S Y S T E M

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70 - maintain the ink system

Press firmly using the dimpled recess on the front of the ink
cartridge, inwards and then downwards, as indicated by
the arrow shown below, until the ink cartridge clicks into
place.

The front panel displays:

ink cartridge installation

Press the Enter key to continue.

NOTE: Avoid storing partially used ink cartridges on their ends.

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71 - maintain the ink system

printhead statistics

printhead statistics
1.

Press the ↑ or ↓ key until the front panel highlights
‘Printhead info …’. Press the Enter key.

Press the ↑ or ↓ key until the front panel highlights the color
that you want to see information on. Press the Enter key.

To get information on your printheads, press the Top key on
the front panel to go to the top of the menu system.

Press the ↑ or ↓ key until the front panel displays the
printhead menu icon. Press the Enter key.

M A I N T A I N

T H E

I N K

S Y S T E M

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72 - maintain the ink system

The front panel displays information on the selected
printhead.

The information supplied is:
■ The status of the printhead warranty
■ The make of the printheads (HP No.81 or HP No. 83 are
recommended)
■ The current status of the printhead
■ The re-order part number of the printhead
■ The time that the printhead has been operating in the printer
■ How much ink has been consumed by the printhead
■ The year and the month that the printhead was manufactured

printhead statistics

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73 - maintain the ink system

printhead removal

printhead removal
WARNING

Make sure the printer wheels are locked (the
brake lever is pressed down) to prevent the
printer from moving.

Printhead replacement must be performed with the printer
switched on at the power isolation switch.
1.

Select the Printhead menu
on the front panel by using
the ↑ and ↓ keys, and then
press the ENTER key.

Select the “Replace
printhead” option by using
the ↑ and ↓ keys, and then
and press the ENTER key.

M A I N T A I N

T H E

The printer moves the
carriage into the correct
position. When this is
finished the front panel
displays:
Lift the window and locate
the carriage assembly.
Window

I N K

S Y S T E M

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74 - maintain the ink system

Lift the flap above the carriage assembly.

printhead removal

Pull up and release the latch on top of the carriage
assembly.

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75 - maintain the ink system

printhead removal

Lift up the cover. This will now give you access to the
printheads.

M A I N T A I N

T H E

To remove a printhead, lift up the blue handle.

I N K

S Y S T E M

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76 - maintain the ink system

Place your index finger through the loop of the blue handle.

printhead removal

10. Gently pull the blue handle upward until the printhead is
released from the carriage assembly.

11. The front panel displays:

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77 - maintain the ink system

printhead installation

Insert the new printhead into the correct carriage assembly
position.

1. If the printhead is new:
■ Remove the blue protective cap by pulling down on it.
■ Remove the clear protective tape from the printhead’s nozzles
by pulling on the paper tab.

Blue
protective
cap

The printhead is designed to prevent you from accidentally
inserting it into the wrong position. Check that the colored label
on the printhead matches the colored label of the carriage
assembly position into which the printhead is to be inserted.

M A I N T A I N

T H E

I N K

S Y S T E M

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78 - maintain the ink system

Push down as indicated by the arrow shown below.

printhead installation

When installing the new printhead there may be some
resistance, so you need to press it down firmly but smoothly.

Insert any other printheads that need to be installed, and
close the carriage assembly cover. Only when all the
printheads have been inserted correctly and accepted by
the printer, will the printer “beep”.

NOTE: If the printer does not “beep” when you insert the
printhead and the “Reseat” or “Failed” message appears on the
front panel, the printhead may need to be reseated.

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79 - maintain the ink system

printhead installation

Close the flap over the carriage assembly.

Close the window. The front panel displays:

Now replace the printhead cleaners for any printheads that
have been changed. See the next page for details.

CAUTION

M A I N T A I N

T H E

I N K

Leaving the old printhead cleaner in the printer
will shorten the new printhead’s life and
possibly damage the printer.

S Y S T E M

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80 - maintain the ink system

printhead cleaner removal
When removing the printhead cleaners:
■ Be careful not to get ink on your hands. There may be ink on,
around and inside the replaced printhead cleaner.
■ Do not lay the replaced printhead cleaner on its side or turn it
upside down, as ink may leak out.
■ Always handle and store the replaced printhead cleaner
upright to avoid spilling any ink.
WARNING

Make sure the printer wheels are locked (the
brake lever is pressed down) to prevent the
printer from moving.

After you have replaced a printhead, the front panel will
prompt you to replace the printhead cleaner.

printhead cleaner removal

The printhead cleaners are located in slots underneath the
front panel, at the front of the printer.

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81 - maintain the ink system

printhead cleaner removal

Open the service station door to access the printhead
cleaners.

When the door has been opened the front panel displays:

M A I N T A I N

T H E

Each printhead cleaner has a handle on the front. To
remove, press inward and upward as indicated by the
arrow shown here, until the printhead cleaner is released.

I N K

S Y S T E M

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82 - maintain the ink system

Lift the printhead cleaner up to remove it from the slots and
slide the printhead cleaner out horizontally as shown below.

CAUTION

When replacing a printhead, always replace
the corresponding printhead cleaner. Leaving
the old printhead cleaner in the printer will
seriously shorten the new printhead’s life and
possibly damage the printer.

printhead cleaner removal

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83 - maintain the ink system

printhead cleaner installation

The plastic bag in which the new printhead cleaner comes can
be used to dispose of the old printhead and printhead cleaner.
1.

When the printhead cleaner has been pushed all the way
in, press inwards and downwards as indicated by the arrow
shown here, until it clicks into place. The front panel will not
register the new printhead cleaner until the right-hand door
is closed.

Insert each printhead cleaner into the correct color slot
location, in the service station, in the direction indicated by
the arrow shown here.

M A I N T A I N

T H E

I N K

S Y S T E M

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84 - maintain the ink system

When you have inserted the printhead cleaner(s) into the
printer, close the door.

NOTE: The printer needs all the ink cartridges, printheads, and
printhead cleaners to be installed before it can continue.
4.

If no printing material is loaded, the front panel will instruct
you to load some.

printhead cleaner installation

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85 - maintain the ink system

after replacing a printhead and printhead cleaner

after replacing a printhead and
printhead cleaner
Whenever a printhead is replaced, the printer will normally
perform a printhead alignment. If you wish, you can turn off this
automatic alignment from the front panel: select Internal RIP
Settings > Align Calibration > Off.
The printhead alignment procedure requires an A1 or D-size
paper size.
When the front panel displays Ready, you are ready to print.
NOTE: Make sure the printer window and the right-hand door
are closed after you replace the supplies. The printer will not print
while these are open.

M A I N T A I N

T H E

I N K

S Y S T E M

pocket.book Page 86 Friday, June 28, 2002 4:31 PM

86 - maintain the ink system

after replacing a printhead and printhead cleaner

pocket.book Page 87 Friday, June 28, 2002 4:31 PM

change the ink system

ink system removal, 88
ink system installation, 104
turning on after the ink system has been replaced, 111
troubleshooting, 119
using the printheads and ink tubes containers, 123

C H A N G E

T H E

I N K

S Y S T E M

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88 - change the ink system

ink system removal

ink system removal animation

about the ink system

NOTE: Before starting the procedure for removing the ink system
it is highly recommended that you first view the animation of this
procedure provided on the Using Your Printer CD. See the “How
do I …” section on the CD.

The ink system tubes must be handled with care.
When changing from one ink system to another you
must replace the whole ink system from one type to
the other (ink tubes, printheads, printhead cleaners,
and ink cartridges).
Make sure all the components of the ink system you
are going to install have the same identification
symbol.
WARNING

Make sure the printer wheels are
locked (the brake lever is pressed down on
each wheel) to prevent the printer from moving.

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89 - change the ink system

ink system removal

removing the ink supplies

From the Utilities menu
select the “Replace Ink
System” option and press
the ENTER key.

Press the TOP key on the front panel to go to the main menu.
Select the Printer Setup
menu on the front panel by
using the ↑ and ↓ keys, and
then press the ENTER key.

Select YES to replace the
ink system.

From the Printer setup
options select “Utilities” and
press the ENTER key.

The printer moves the
carriage into the correct
position. When this is
finished the front panel
displays:

Use the following procedure to remove the ink supplies from your
printer.
1.
2.

C H A N G E

T H E

I N K

S Y S T E M

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ink system removal

Lift the window and locate the carriage assembly.
Window

Carriage

Lift the flap above the carriage assembly.

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ink system removal

Pull up and release the latch on top of the carriage
assembly.

C H A N G E

T H E

10. Lift up the cover. This will give you access to the printheads.

I N K

S Y S T E M

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92 - change the ink system

11. To remove a printhead, lift up the blue handle.

ink system removal

12. Place your index finger through the loop of the blue handle.

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ink system removal

13. Gently pull the blue handle upward until the printhead is
released from the carriage assembly.

14. When you remove the light cyan printhead the display
changes from REMOVE to OK.

15. Repeat steps 10 through 12 for the other five printheads.
NOTE: Put the removed printheads in a safe place until you can
store them in the printhead storage container. You will not be able
to do this until you have installed the supplies that are already in
the container into the printer.
16. When all the printheads have been removed the front panel
displays:

C H A N G E

T H E

I N K

S Y S T E M

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94 - change the ink system

17. Close the cover on the carriage.
18. Close the flap above the carriage assembly.

ink system removal

20. The front panel displays:

21. The printhead cleaners are located in the slots behind the
right-hand door, at the front of the printer.

Right-hand door
19. Close the window.

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95 - change the ink system

ink system removal

22. Open the right-hand door to access the printhead cleaners.

24. Each printhead cleaner has a handle on the front. To
remove, press inward and upward as indicated by the
arrow shown below, until the printhead cleaner is released.

23. When the door has been
opened the front panel
displays:

C H A N G E

T H E

I N K

S Y S T E M

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ink system removal

25. Lift up the printhead cleaner to remove it from the slots and
slide it out horizontally as shown below.

ST069

NOTE: Put the removed printhead cleaners in a safe place until
you can store them in the printhead storage container. You will
not be able to do this until you have installed the supplies that are
already in the container into the printer.
26. When all the printhead cleaners have been removed, close
the right-hand door.

27. The printer checks that all
the printhead cleaners have
been removed, after which
the front panel displays:
28. Remove the ink
cartridges by
pushing the
dimpled recess
in the ink
cartridge
inward and
upward, as
indicated by
the arrow.

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ink system removal

29. This releases the ink cartridge; you can then pull it out
horizontally.

30. Ensure that you remove all of the ink cartridges.
CAUTION

Wait. At this point in the procedure the printer
prepares for an ink system change.

31. Wait until the printer prompts you with a message
prompting you to power down the printer.

C H A N G E

T H E

I N K

S Y S T E M

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ink system removal

removing the ink tubes

NOTE: Do not use the support bar to hold the window open
because it will make the removal of the ink tubes very difficult

Use the following procedure to remove the ink tubes from your
printer.
1.

Switch the printer off using the switch at the back of the
printer. But leave the power cable plugged in.

Power
isolator
switch

Power cable

Open the window completely.

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ink system removal

Push in the two retaining clips either side of the printhead
tube connector.

C H A N G E

T H E

Pull the printhead tube connector towards you.

I N K

S Y S T E M

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100 - change the ink system

Push down on the gray button and slide it to the left to
release the clip securing the tubes to the carriage, as shown
below in the top view of the printer.

ink system removal

Pull the printhead tube connector between the two tube
guides.

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101 - change the ink system

ink system removal

Release the retaining clip by pulling it away from the
holding brackets.

Open the door at the back of the left-hand cover.

NOTE: Working from the rear of the printer.

C H A N G E

T H E

I N K

S Y S T E M

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102 - change the ink system

Remove the air tube from the rear of the ink cartridge tube
connector by pushing down on the button and pulling the
tube away to the side.

CAUTION

Do not attempt to disconnect any of the other
tubes on the ink cartridge connector

ink system removal

10. Remove the electrical connector from the rear of the ink
cartridge tube connector.

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103 - change the ink system

ink system removal

11. Rotate the three latches at the rear of the ink cartridge tube
connector. This will release the complete assembly.

12. Remove the ink cartridge tube connector from the rear of the
left hand side.

13. The complete assembly can now be removed from the
printer.
NOTE: Carefully place the removed tubes in the open window
until you can store them in the ink tubes container. You will not be
able to do this until you have put the ink tubes that are already in
the container into the printer.

C H A N G E

T H E

I N K

S Y S T E M

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ink system installation
ink system installation animation
NOTE: Before starting the procedure for installing the ink system
it is highly recommended that you first view the animation of this
procedure provided on the Using Your Printer CD. See the “How
do I …” section on the CD.

installing the ink tubes
The installation of the ink system into the printer is the same as
the removal procedure but in reverse order. Start at the ink
cartridge tube connector and work your way along the tubes.
Listed below are some notes to help you when installing the
tubes.
■ Take care that you do not damage the tubes while installing
them. Do not bend or twist the tubes excessively.
■ If you are installing tubes that have already been used, be
careful because they are filled with ink.

ink system installation

■ Install the tubes first at the back of the printer then work your
way to the carriage.
■ If you are installing tubes that have already been
used, they must be the same ink type as the
printheads, printhead cleaners, and ink cartridges
that you are also installing. All the components
must have the same identification symbol.
Use the following procedure to install the ink tubes.
1.

Carefully lift the ink tubes out of the ink tubes
container (see troubleshooting on page 119).

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105 - change the ink system

ink system installation

Install the ink cartridge tube connector into the rear of the
left-hand side.

CAUTION

Rotate the three latches at the rear of the ink cartridge tube
connector. This will lock the complete assembly into place.

Make sure it is correctly seated on its guides.

C H A N G E

T H E

I N K

S Y S T E M

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Connect the air tube to the rear of the ink cartridge tube
connector by pushing down on the latch and inserting the
tube.

ink system installation

Connect the electrical connector into the rear of the ink
cartridge tube connector.

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107 - change the ink system

ink system installation

Install the ink system tubes between the two tube guides.

CAUTION

Do not install the tubes twisted or you could
damage your printer.

C H A N G E

T H E

Install the tubes retaining clip by pushing it onto the holding
brackets shown below.

I N K

S Y S T E M

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ink system installation

Carefully adjust the routing of the ink tubes to ensure they
are correctly positioned in the tube guide.

Ink tube
guides

Ink tubes correctly routed
in ink tube guides

Route the tubes over the top of the printer.

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109 - change the ink system

ink system installation

10. Close the door at the back of the left-hand cover.

CAUTION

It is very important to the correct operation of
the printer that the tubes are not twisted and
are correctly positioned in the tube guides. The
tubes must be installed so that they do not
interfere with the path of the carriage.

C H A N G E

T H E

I N K

S Y S T E M

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110 - change the ink system

11. Install the tubes into the carriage as shown below.
Slide the assembly to the right
until it is locked to the
the carriage

ink system installation

12. Install the printhead tube connector onto the carriage
assembly.

13. Carefully place the previously removed ink tubes in the ink
tubes container (see using the printheads and ink tubes
containers on page 123).

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ink system installation

turning on after the ink system has been replaced
The printheads and printhead cleaners that you are going to
install are all in the printhead storage container (see
troubleshooting on page 119).
1.
2.

Ensure that the window is closed.
Switch the power isolator switch at the back of the printer to
the on position.

NOTE: If the front panel displays a warning message after the
printer has completed its initialization process, refer to
troubleshooting on page 119 to solve the problem.
3.

The front panel displays:

Use the ↑ and ↓ keys to
select the Printhead menu,
and then press the ENTER
key.

Power isolator
switch
O=Off
|=On

C H A N G E

T H E

I N K

S Y S T E M

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112 - change the ink system

The front panel displays:

ink system installation

Lift the window and locate the carriage assembly.
Window

Select the “Replace
printhead” option by using
the ↑ and ↓ keys, and then
and press the ENTER key.

The printer moves the
carriage into the correct
position. When this is
finished the front panel
displays:

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113 - change the ink system

ink system installation

Lift the flat above the carriage assembly.

C H A N G E

10. Pull up and release the latch on top of the carriage
assembly.

T H E

I N K

S Y S T E M

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114 - change the ink system

11. Insert the printhead from the printhead storage container
into the correct carriage assembly position.

ink system installation

12. Push down as indicated by the arrow shown below.

13. Insert all the printheads and close the cover. Only when all
the printheads have been inserted correctly and accepted
by the printer, will the printer “beep”.
NOTE: If the printer does not “beep” when you insert the
printhead and the “Reseat” or “Failed” message appears on the
front panel, the printhead may need to be reseated.

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115 - change the ink system

ink system installation

14. Close the flap over the carriage assembly.

C H A N G E

15. When you have closed the
cover over the printheads
and closed the window, the
front panel displays:
16. Open the service station
door to access the
printhead cleaners.

T H E

I N K

S Y S T E M

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116 - change the ink system

17. When the door has been
opened the front panel
displays:
18. Insert each printhead
cleaner into the correct
color slot location, in the
service station, in the
direction indicated by the arrow shown below.

ink system installation

19. When the printhead cleaner has been pushed all the way
in, press inwards and downwards as indicated by the arrow
shown below, until it clicks into place. The front panel will
not register the new printhead cleaner until the right hand
door is closed.

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117 - change the ink system

ink system installation

20. When you have inserted the printhead cleaner(s) into the
printer, close the door.

22. Pick up the ink cartridge and find the label identifying the
ink color. Hold the ink cartridge so that you can see the
identifying colored label at the top of the side facing you.
23. Insert the ink cartridge into the ink cartridge slot labelled
with the same color.

Color identifier
at the top of the
ink cartridge

21. When the door has been
closed the front panel
prompts you to install the
ink cartridges:

C H A N G E

NOTE: The ink cartridge is designed to prevent you from
inserting the wrong ink type or into the wrong color slot. If you
have difficulty inserting the ink cartridge, do not attempt to force
it. Check again that the color of the ink cartridge matches the
color of the ink cartridge slot, and that the colored marker is at
the top of the ink cartridge.

T H E

I N K

S Y S T E M

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118 - change the ink system

24. Slide the ink cartridge into the slot until you feel some
resistance, then stop.
25. Press firmly using the dimpled recess on the front of the ink
cartridge, inwards and then downwards, as indicated by
the arrow shown below, until the ink cartridge clicks into
place.

26. Repeat steps 22 to 24 for all the ink cartridges.
27. When all the cartridges have been inserted, the front panel
displays a “successfully installed” message and promps you
to press Enter.
28. Press the Enter key to continue.

ink system installation

29. If paper is not loaded, the front panel will instruct you to
load the paper.
30. Store all the previously removed printheads and printhead
cleaners in the printhead storage container.

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119 - change the ink system

troubleshooting

This section describes problems you could encounter after
changing the ink system and provides details on how solve them.

Problem

Reason and solution

The front panel displays the
following message after completing
its initialization process:

You have installed the ink tubes twisted, not attached, or not correctly
positioned in the tube guide.

WARNING
Switch power off
Check printhead path

a
b
c

Switch off the printer.
Install the ink tubes correctly (see step 6 on page 107).
Switch on the printer.

You have installed ink tubes designed for a 42-inch (1.07-m) printer into
a 60-inch (1.52-m) printer. Remove the ink tubes and install the correct
size for your printer.
You have installed ink tubes designed for a 60-inch (1.52-m) printer into
a 42-inch (1.07-m) printer. Remove the ink tubes and install the correct
size for your printer.

C H A N G E

T H E

I N K

S Y S T E M

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120 - change the ink system

troubleshooting

Problem

Reason and solution

The front panel displays the
following message after completing
its initialization process:

You have not correctly connected the electrical connector to the
cartridge connector.

WARNING
Incorrect type of Tubes System
switch power off
The front panel displays the
following message when you try to
print:
0a0000 00000002
Contact HP Representative

a
b
c

Switch off the printer.
Connect the electrical connector (see step 5 on page 106).
Switch on the printer.

You have not correctly connected air tube to the cartridge connector.
a
b
c

Switch off the printer.
Connect the air tube (see step 5 on page 106).
Switch on the printer.

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121 - change the ink system

troubleshooting

Problem

Reason and solution

When you try to insert ink cartridges
you keep getting the following
message for one or more of the ink
cartridges on the front panel:

You have not locked the three latches at the rear of the ink cartridge
tube connector.

XX02 Reseat

a
b
c
d
e
f

When you try to insert printheads
you keep getting the following
message for one or more of the
printheads on the front panel:
XX02 Reseat

C H A N G E

Switch off the printer.
Open the door at the back of the left-hand cover.
Make sure the ink cartridge tube connector is correctly installed
and its three latches are locked (see step 2 on page 105).
Close the door at the back of the left-hand cover.
Switch on the printer.
Insert the ink cartridges.

The printhead tube connector is not correctly connected the carriage
assembly.
a
b

Make sure the printhead tube connector is correctly connected to
carriage assembly (see step 12 on page 110).
Insert the printheads.

T H E

I N K

S Y S T E M

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122 - change the ink system

troubleshooting

Problem

Reason and solution

After you have inserted printhead
cleaners the front panel displays the
following message:

You have inserted the wrong type of printhead cleaners for the type of
ink system installed in the printer.
Insert the correct type of printhead cleaners.

XX05 Replace
You cannot insert a printhead into
the carriage assembly labelled with
the same color.

You are trying to insert the wrong type of printheads for the type of ink
system installed in the printer.

You cannot insert an ink cartridge
into the ink cartridge slot labelled
with the same color.

You are trying to insert the wrong type of ink cartridge for the type of
ink system installed in the printer.

Insert the correct type of printheads.

Insert the correct type of ink cartridge.

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123 - change the ink system

using the printheads and ink tubes containers

using the printheads and ink tubes
containers

Lift the lid to gain access to the ink supplies.
Lift lid

Whenever you change the ink system you must store the ink
tubes and ink supplies you have removed from the printer in their
respective storage containers. The ink cartridges do not have a
specific storage container so they should be stored in
accordance with instructions given on their packaging.

ink supplies
The printhead storage container is designed to ensure that the
printheads and printhead cleaners you have removed from your
printer remain in a fully operational state while they are being
stored.
Use the following procedure to remove or insert ink supplies in
the printhead storage container.

CAUTION

2.
3.

C H A N G E

T H E

Take care to always match the printhead and
printhead cleaner in color and ink type in order
avoid ink contamination.

Remove or insert the ink supplies in the same way as you do
in the printer.
Close the lid.

I N K

S Y S T E M

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124 - change the ink system

ink tubes
The ink tubes container is used to store the ink tubes you have
removed from the printer. Whenever you remove the ink tubes
from the printer you must store them in the ink tubes container so
that they do not get damaged or twisted.

using the printheads and ink tubes containers

The following illustrations show the correct routing for the
42-inch/1-m and 60-inch/1.5-m ink tubes in the container.
42 inch/1 m

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125 - change the ink system

using the printheads and ink tubes containers

60 inch/1.5 m

C H A N G E

T H E

I N K

S Y S T E M

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126 - change the ink system

using the printheads and ink tubes containers

pocket.book Page 127 Friday, June 28, 2002 4:31 PM

manage the prints

webaccess, 128
pages printing or drying, 131
managing the queue, 132
nesting pages, 136

M A N A G E

T H E

P R I N T S

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128 - manage the prints

webaccess

starting webaccess

WebAccess is the control centre for remote management of your
printer. From any computer, you can use an ordinary Web
browser to contact your printer’s internal Web server, which
gives you the following facilities:

Start your Web browser and give the address of your printer, as
follows:
http://IPaddress/
where IPaddress is the IP address of the printer. You can find out
the IP address of the printer from the front panel, as follows:

■ Detailed reports on the status and history of your printer and
your printing jobs
■ Cancel or hold printing jobs
■ Send files directly to the printer
■ Store jobs permanently in the printer for repeated printing
■ Download firmware upgrades and media profiles
■ Request e-mail alerts whenever an error condition occurs
■ Access HP Instant Support to troubleshoot any problem you
may have
For more details about WebAccess, refer to the ‘Using Your
Printer CD’ or see the information available within WebAccess.

1. From the Printer Setup menu, select IO setup.
2. From IO setup, select Card ID.
3. Under Card ID, find the line starting with IP=. The remainder
of that line is the IP address of the printer.
As an alternative to the IP address, you may give the DNS name
of the printer. However, you will not be able to find the DNS
name in the front panel; ask your network administrator if you
would like to use it.
Each status display is static: it does not automatically update
itself as time goes by. To update it, click on the Update icon.

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129 - manage the prints

webaccess

using webaccess
This section provides examples of everyday tasks you might want
to perform.

submit a job
1. Open your browser.
2. Go to the Submit job page.
3. Browse your computer and select the file to print.
4. Set the job options.
5. Press the Print button.
save a file in the permanent storage
1. Open your browser.
2. Go to the Submit job page.
3. Browse your computer and select the file to print.
4. In the job options, check the Store job in the printer option.
5. Set the the rest of the job options.
6. Press the Print button.

M A N A G E

T H E

P R I N T S

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130 - manage the prints

print a file from the permanent storage
1. Open your browser.
2. Go to the Submit job page.
3. Press Browse printer and select the file to print.
4. Press the Print button in the Browse printer toolbar.
5. Set the the rest of the job options.
6. Press the Print button.
check the ink and printing material usage for a job
1. Open your browser.
2. Go to the Accounting page.
The Accounting page shows you all the information regarding
the jobs printed by the printer.
check the status of the printer’s supplies
1. Open your browser.
2. Go to the Supplies page.
The Supplies page shows you all the information regarding
loaded printing material and ink levels.

webaccess

periodically track the usage of the printer
1. Open your browser.
2. Go to the Usage page.
3. Go to the Historical tab to see the accumulated usage of the
printer since the first day.
4. Go to the Snapshot tab to save a record of the accumulated
usage since the last snapshot, and reset the counters to
zero.
5. Go to the Accumulated tab to view the accumulated usage
since the last snapshot.

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131 - manage the prints

pages printing or drying

pages printing or drying
RTL and HP-GL/2 jobs are single-page jobs, but a single
PostScript job may have more than one page. Where we talk
about the print paper, the term page means a single output
page.

The printer advances the paper as though the print were
finished. A multi-page job or a big file may take longer to stop
printing than other files.

cancelling the drying time
Press the Cancel or Enter key on the front panel.

cancelling a page
1.

Press Cancel on the front panel.

M A N A G E

T H E

P R I N T S

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132 - manage the prints

managing the queue
The information included here only applies if you are using HP
drivers.
jobs and pages
When you look at the queue either from WebAccess or from the
front panel, the queue is made up of individual ‘jobs’. The jobs
in a queue must not be confused with pages in the queue.
what is the queue?
Your printer can store pages in a queue at the same time as
printing the current page. It stores them page by page. If you
send only a single-page, you can regard these as files.
The length of the queue depends mainly on the jobs that you
have in the queue, however as an approximation you can store
about 30 jobs in A0/E-size in Max Quality mode. The queue
stores processed output pages, not the input jobs.
If you wish, you can turn off the queue from the front panel:
select Queuing & Nesting > Queue > Off.

managing the queue

the ‘start printing’ options
NOTE: The Start Printing Options do not apply for PostScript jobs.
You can select at what point you want to print the file you have
in the printer’s queue. Go to Internal RIP Settings > Start printing.
There are three options you can select:
after processing
When this is selected the printer waits until the whole file has
been processed and then it starts to print. This is the slowest
setting but you can achieve the best image quality.
immediately
This selection prints the file as it is processed. This is the quickest
setting, however the printer may stop halfway through a print to
process data. This setting is not recommended for complex
images with dense color.
optimized (default)
This setting calculates the best time to begin printing the file. It is
the best mix between the After Processing and Immediately
settings.

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133 - manage the prints

managing the queue

starting to print a file that is waiting for a timeout
If all is in order (paper loaded, all ink components installed, and
no file errors), there are still reasons why a file you have sent
from your computer may not start printing when expected:
■ The print file may lack a proper file terminator and the printer
is therefore waiting for the specified I/O time-out period
before assuming it is complete. See the Using Your Printer CD
for more details.
■ Nesting may be on and the printer is waiting for the specified
nest wait time-out period before calculating the appropriate
nests. In this case, the printer display shows the remaining
time for the nesting time-out. See how long does the printer
wait for another file? on page 138.
■ You may have “wait for preview” selected in your printer
driver. This is a function you can use to check that the image
is the one you want. You can check the preview in the
WebAccess tool, then select “Start print”.

M A N A G E

identifying a job in the queue
In Queueing & Nesting, you can scroll through the pages in the
queue.
Each has an identifier, comprising:
:
position in queue
The job currently being printed is in position 0. The next job to
be printed is in position 1, the one after in position 2, etc.
The previous job printed is in position -1, the one before that in
position -2, etc.

T H E

jobs yet to be printed
up to
32 jobs

current job

jobs already printed

P R I N T S

pocket.book Page 134 Friday, June 28, 2002 4:31 PM

134 - manage the prints

managing the queue

You can also check the queue in WebAccess where you will find
more detailed information.

turn nesting off and then use Move to top to move it the top of
the queue.

viewing the size of a page in the queue

deleting a job from the queue

To view the size of any page in the queue, select it and choose
Statistics.

Under normal circumstances, there is no need to delete a job
from the queue after printing it, as it will just “fall off the end” of
the queue as more files are sent. However, if you have sent a file
in error, and want to avoid any chance of it being reprinted, you
can simply delete it, by selecting it and choosing Delete.

Statistic

Comments

Width

The shorter side of the page, in millimeters.

Length

The longer side of the page, in millimeters.

prioritizing a job in the queue
To make any job in the queue the next one to be printed, select it
and choose Move to top.
If nesting is turned on, (see what is nesting? on page 136) the
prioritized job may still be nested with others. If you really want
this job to be printed next, and on its own on the roll, then first

To remove a job that has not yet been printed, simply identify it
by its position in the queue (see position in queue on page 133)
and delete it, by choosing Delete.
If the job is currently being printed (its queue position is 0), and
you want both to cancel the job and to delete it, first press the
Cancel key and then delete it from the queue.

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135 - manage the prints

managing the queue

making copies of a job in the queue
Has the
job
already
been
printed?

Do you
want one
copy or
several?

Yes

One

Use Move to top (see
prioritizing a job in the
queue on page 134).

Several

Use Copies (see below) and
then use Move to top (see
prioritizing a job in the
queue on page 134).

One

Use Copies (see below).

Several

Use Copies (see below)

What to do

Having selected the job and chosen Copies, use the scrolling
keys to specify the number of copies required, and press Enter.
The number you enter is the actual number of pages to be
printed; for example, choosing 2 for a page not yet printed
means you will get the one original and one copy. The
maximum is 99.
The setting you specify in this option overrides any value set by
your software.
Note that, if ‘Rotate’ was On when you sent the file, every copy
will be rotated. See the ‘Using Your Printer CD’ for details on
rotation.

In all cases, the job must be still in the queue.

M A N A G E

T H E

P R I N T S

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136 - manage the prints

nesting pages

automatic rotation only with hp/gl-2 files

what is nesting?
Nesting means placing pages side-by-side on the paper (rather
than one after the other), to avoid wasting paper.

Paper
saved

Direction of
paper flow

rotate an image with nesting on?
The printer may automatically rotate a page in nesting. It may
do this even with a single page.
Since nesting may automatically rotate pages, the Rotate setting
in the Page Format menu is ignored while nesting is on.
Nesting
On and
rotated

Nesting
off

Paper
saved
Nesting
on

Refer to which pages qualify for nesting? on page 137.

Nesting
On, not rotated

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137 - manage the prints

nesting pages

which pages cannot be rotated?
Apart from obvious physical limitations on the roll, any HP-GL/2
page containing raster data will not be rotated.

when does the printer try to nest pages?
When all the following are true:
■ The printer is loaded with roll paper not sheet paper.
■ In the front-panel menus, Nest is ON.

which pages qualify for nesting?
In order to be in the same nest, the individual pages must be
compatible on the following criteria:
NOTE: Selecting Nesting On overrides the Start Printing settings.
■ Color or grayscale. Either all are color or all are grayscale.
Grayscale may include a color page rendered in gray scales;
see the ‘Using Your Printer CD’ for more details.

M A N A G E

■ All pages must have the same print quality setting (Max
Quality, Productivity, Max Speed).
■ For HP-GL/2 only, margin sizes must be the same for all
pages (normal, extended).
■ All pages must be HP-GL/2 or PostScript, but not a mixture of
the two.
■ The Mirror setting should be the same on all pages.
■ The Rendering Intent must be the same (HP-GL/2 only).
PostScript can be mixed.
■ The Color Space must be the same (HP-GL/2 only). PostScript
can be mixed.
■ The Cutter setting must be the same.
■ The Enhanced Resolution must be the same.
■ The jobs must be the same. For example, if you send an HPGL/2 job to the printer and then a Postscript job is sent to the
printer, the HP GL/2 job will not be printed and only the
PostScript job will print (this also applies the other way
around).

T H E

P R I N T S

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138 - manage the prints

how long does the printer wait for another file?
So that the printer can make the best nest possible, it waits after
a file has been received to check whether a subsequent page
will nest with it or with pages already in the queue. This waiting
period is the nest wait time; the factory default nest wait time is
two minutes. This means that the printer waits for up to two
minutes after the last file is received before printing the final nest.
You can change this waiting time using the front panel: Queuing
& Nesting > Nest > In Order. The available range is 1 to 99
minutes.
While the printer is waiting for nesting to time out, it displays the
remaining time in the front-panel display. You can print the nest
(cancel the nest wait) by pressing the Cancel key.

nesting pages

i pocket guide

pocket.book Page 1 Friday, June 28, 2002 4:31 PM

!
hp designjet 5500
series printers

the problem is...
printed in

pocket.book Page 2 Friday, June 28, 2002 4:31 PM

printed on
recycled paper
imprimé sur
du papier recyclé

© 2002 Hewlett-Packard Company
Hewlett-Packard Company,
Inkjet Commercial Division,
Avenida Graells, 501,
08190 Sant Cugat del Valles,
Barcelona
Spain

See the other side of this Pocket Guide for information about
other documents available with your printer.

pocket.book Page 1 Friday, June 28, 2002 4:31 PM

front-panel messages

status code interpretation, 2
front-panel messages, 4
printhead status messages, 19
ink cartridge error messages, 23
printhead cleaner error messages, 26
system error messages, 27

F R O N T - P A N E L

M E S S A G E S

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2 - front-panel messages

status code interpretation

status code interpretation
The status code is a four-digit number that describes the status of
the ink consumable.

The consumable
Status code

Ink Color
The action message

After the status code there will be a brief action message. If this
action message is performed the status should return to normal:
that is, OK.
In the example shown here, one or more of the printheads have
a replace message displayed. To find out which printhead has
the error, select the printhead icon. You will see the status of all
the printheads at once.

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3 - front-panel messages

status code interpretation

consumable in warranty

status codes

If you have:

The tables in printhead status messages on page 19, for
example, show the status codes with messages such as ‘replace’
or ‘reseat’ next to them. Perform the message action (replace,
reseat, etc.) first. If this does not solve the problem, refer to the
status codes in the table and perform the relevant procedure(s).

■ performed the action specified in the message
■ looked up the status codes, and performed the procedures
described there
but the error has not been corrected, and your consumable is
still IN WARRANTY, here is what to do:
Make a note of the whole status code and contact your support
representative. To check whether it is in warranty refer to
printhead statistics on page 71 in the reverse of this guide.
For detailed warranty information, refer to the Legal Information
document that came with your printer.

F R O N T - P A N E L

M E S S A G E S

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4 - front-panel messages

front-panel messages

front-panel messages
Status

Description

Procedure

A factory media cannot be
deleted.

You cannot delete this printing material
because it is one of the standard materials
that was added in the factory.

Calibrate error

The calibration the printer was performing
has failed.

Note down the calibration error code that comes with
this message, and which calibration failed, and
contact your support representative.

Calibration cancelled

The printer was performing a calibration
and you pressed the CANCEL key on the
front panel.

If the printer was performing a calibration to correct
an internal error the correct functioning of the printer
may be affected.

Calibration Error
XXXX
Press Enter to Continue

The printer was calibrating and failed to
complete the calibration. The front panel
shows an error code, represented here by
XXXX.

Press Enter to continue. You can continue to print;
but, if the printer was performing a calibration to
correct an internal error, the correct functioning of the
printer may be affected.

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5 - front-panel messages

front-panel messages

Status

Description

Procedure

Cancelling firmware
upgrade. Please wait.

You are downloading new firmware and
the action has been canceled.

This may be because the firmware/software you are
attempting to download is older than the version you
already have, or the version is not compatible with
your printer.

Delete media profile?

You are about to delete the profile that you
have in the printer for a specific printing
material.

Edge not found. Reload
media.

The internal sensor on the carriage cannot
see the edge of the printing material. This
may be because the material is 100%
transparent or because the lens cover is
dirty.

Try to load a different printing material. If the same
message is displayed, replace the lens cover.
See the “Using Your Printer” CD.

Error processing job
Flushing rest of job

There has been an error processing a
PostScript image. The rest of the job will be
canceled and the print will be deleted.

Check that the PostScript driver is correctly configured.
Refer to the PostScript driver documentation for the
driver you are using.

F R O N T - P A N E L

M E S S A G E S

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6 - front-panel messages

front-panel messages

Status

Description

Procedure

Full ink cartridges needed

The ink system startup must have full
cartridges to enable the initialization of the
complete ink system.

Remove the ink cartridges that are low on ink and
replace with full ink cartridges.

Have ink tube replaced or
risk printer damage
Contact HP

The internal ink system tubes need
replacing urgently.

The ink system tubes have reached the end of their
useful life. Please replace them before they break and
damage the printer.

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7 - front-panel messages

front-panel messages

Status

Description

Procedure

HP is not responsible for
damage from use of non-HP
ink
Select YES to replace

Use genuine HP components for excellent
image quality from your printer. If you
choose to continue printing with this ink
supply you may not have a properly
functioning or reliable ink level indicator.
The solid bar showing the ink level will be
replaced by a patterned bar. You may not
know when the ink supply is running low
or empty. Printing with an empty ink supply
may seriously damage your printhead, ink
tubes, and printer. Any damage resulting
from use of this supply or non-HewlettPackard ink is not covered under your
printer warranty.

Select Yes to replace your cartridge with a genuine
HP No. 81/83 cartridge, No to continue.
See the “Using Your Printer CD”.

Initializing printer
Please wait. %

The printer needs about ten minutes to
initialize the system completely.

You can put the printer into sleep mode, which will
return to Ready status much quicker. See the sleep
mode key on page 7 in the reverse of this guide.

Ink drying, please wait

Printing has finished, but the ink still needs
some time to dry.

To adjust the drying time settings, see the “Using Your
Printer CD”.

F R O N T - P A N E L

M E S S A G E S

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8 - front-panel messages

front-panel messages

Status

Description

Procedure

Ink tube maintenance
advised

The internal ink system tubes need
replacing.

The ink system tubes have reached the end of their
useful life. Please replace them before they break and
damage the printer.

Ink tube maintenance
required now

The need to change the ink tubes may
affect the performance of the printer.

The ink system tubes have reached the end of their
useful life. Please replace them before they break and
damage the printer.

Insert

There is no consumable installed.

Insert the correct printhead(s) into the carriage
assembly. Check the interconnect to see if they need
cleaning. See carriage interconnect wiper on page
58.

Insert cleaner

The printhead cleaners are located on the
right-hand side of the printer.

Insert ink cartridges

This is an ink cartridge installation
message.

See ink cartridge removal on page 67 in the reverse
of this guide.

Insert printhead

This message is prompting you to insert a
printhead into the carriage assembly.

See printhead installation on page 77 in the reverse
of this guide.

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9 - front-panel messages

front-panel messages

Status

Description

Procedure

Lift window to remove
printheads

You have selected Replace Printhead and
the front panel is guiding you through the
procedure.

See printhead installation on page 77 in the reverse
of this guide.

Lift window to replace
SETUP printheads

The printer is prompting you to lift its
window so that you can install ‘normal’
printheads. You must remove the setup
printheads only after you have initialized
the printer.

It is vital to the correct functioning of your printer that
the setup procedure is performed correctly. Use the
Setup Instructions that came with your printer to guide
you through the steps.

Media loaded incorrectly.
Remove media.

The printing material is mis-positioned or
mis-aligned.

Before the printer can continue, you must remove the
printing material and reload it correctly. See loading
a roll into the printer on page 34 in the reverse of this
guide.

Media misaligned.
1_ Lift lever
2_ Align Media with
both edges of roll
3_ Lower lever

A roll has been loaded incorrectly.

See loading a roll into the printer on page 34 in the
reverse of this guide. Remember to align the printing
material coming out of the printer with the edge of the
roll. Do not align it with the blue marks on the printer.

F R O N T - P A N E L

M E S S A G E S

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10 - front-panel messages

front-panel messages

Status

Description

Procedure

Media misaligned.
1_ Lift lever
2_ Align right edge
with blue line
3_ Lower lever

A sheet has been loaded incorrectly.

See loading sheets on page 54 in the reverse of this
guide.

Media mispositioned.
1_ Lift lever
2_ Correct position
3_ Lower lever

The roll is mis-positioned in the printer. This
may mean it is too far to the left on the
platen

For guidelines on loading rolls see loading roll
guidelines on page 30 in the reverse of this guide.

Media too small

The printing material you are attempting to
load is too small for the printer to print the
file.

In the case of an internal calibration, remember to use
at least a D-sized printing material.

Misalignment

This means that the printing material has
not been fed into the printer straight.

Reload the printing material, making sure that the
edges are parallel and that it is straight when you
feed it in. Align the material coming out from the
printer with the material going into the printer, see
loading a roll into the printer on page 34 in the
reverse of this guide.

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11 - front-panel messages

front-panel messages

Status

Description

Procedure

Misposition

The printing material is not positioned
correctly in the printer. It may be too far to
the left or the right.

Check that you have loaded the printing material
correctly as shown in the procedure loading a roll into
the printer on page 34 in the reverse of this guide.

No media profile available.

The printer cannot find the internal media
profile.

Unload any printing material in the printer and switch
the printer off using the switch at the back. Switch on
again. If the problem persists, call your support
representative.

The ink system is working correctly

Preparing printheads

Your printer is servicing the printheads to
maintain optimum print quality.

Preventative maintenance
advised

The printer has kept track of the number of
cycles your printer has performed. This
message means the printer needs
maintenance to maintain its performance
and to prevent printer down-time in the
future.

F R O N T - P A N E L

Contact your support representative. Arrange a time
that would be convenient for you and he will service
the printer. See the “Using Your Printer” CD.

M E S S A G E S

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12 - front-panel messages

front-panel messages

Status

Description

Procedure

Printer temperature is out of
the printer's operating
range. Printer cannot
function.

Under cold environmental conditions
outside its operating range the printer will
stop. It does this to protect the ink systems
inside the printer.

Simply ensure the temperature is above 15 °C and
turn the printer off and on again.

Printing Low memory

The printer previously compressed a print
file while receiving it, and it is now
expanding the file.

Printing will continue after expanding the data, but it
will be slower than usual.

Processing

The printer has received a print file and is
processing the information before starting
to print.

Receiving

The printer is receiving a file.

If you have problems printing refer to the “Using Your
Printer CD”.

Receiving Low memory

While receiving a print file, the printer’s
memory has become low.

The printer will compress the file while it continues to
receive the data.

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13 - front-panel messages

front-panel messages

Status

Description

Procedure

XXXX Recover

There is a problem with one of the
printheads you are using. To see which
printhead has the problem, go to the
printhead menu and press Enter.

See printhead recovery procedure on page 40 for
details.

Remove ink cartridge by
pushing it in and up

This is an ink cartridge removal instruction.

See ink cartridge removal on page 67 in the reverse
of this guide.

Remove media weight
Wind excess media using
TUR button
Press ENTER

When you are unloading a roll from the
printer, you must remove the media weight
from the take-up reel before you can
complete the procedure.

If you do not want to use the take-up reel, you can
turn off the setting by going to Utilities > TUR installed
> No

XXXX Replace

A printhead needs to be replaced.

See printhead status messages on page 19.

Replace cleaner

The printer is designed so that when you
replace a printhead you must also replace
the printhead cleaner.

See printhead cleaner removal on page 80 in the
reverse of this guide for details.

Replace ink cartridge

This is an ink cartridge removal instruction.

See ink cartridge removal on page 67 in the reverse
of this guide.

F R O N T - P A N E L

M E S S A G E S

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14 - front-panel messages

front-panel messages

Status

Description

Procedure

Reset Web Passwd

This is displayed when you are resetting
your WebAccess password.

Setup

The setup message is displayed when new
tubes have been installed into the printer
and you have installed the correct setup
printheads

When the setting-up of the tube system is complete,
the front panel will display a message asking you to
remove the setup printheads and replace with
‘normal’ printheads.

Sheet misaligned. Lift lever
to align with blue line or to
remove media.

This printing material has not been fed into
the printer straight.

Reload the printing material making sure that the
edges are parallel and that it is straight when you
feed it in. Align the material coming out from the
printer with the material going into the printer. See
loading a roll into the printer on page 34 in the
reverse of this guide.

Sheet required for
calibration

The printer is prompting you to load
printing material (at least D-sized) so that it
can perform a calibration.

To see loading sheets on page 54 in the reverse of
this guide.

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15 - front-panel messages

front-panel messages

Status

Description

Procedure

Switch power off
Check media path

There is a printing material jam in the
printer.

Switch the printer off and clear the blockage.
See clearing a printing material jam on page 66 in
the reverse of this guide.

Switch power off
Check printhead path

There is a printing material jam in the
printer.

Switch the printer off and clear the blockage.
See clearing a printing material jam on page 66 in
the reverse of this guide.

Switch power off
Restart printer startup with
all ink cartridges

The ink system startup must have full
cartridges installed to enable the
initialization of the complete ink system.

Install the ink cartridges as shown in the Setup
Instructions that came with your printer.

System error
XXXXXX
Switch off/on
If problem persists
contact HP support

The printer has experienced an unusual
error; it may disappear if you switch off
and then on again.

Switch off the printer using the power switch located
at the rear. Then switch on again.

This media type supports
Production PQ level.
Press Enter to continue.

You may use the Production print mode
with this printing material.

If you want to use the Production print mode, you can
select it from your printer driver, from WebAccess, or
from the front panel.

F R O N T - P A N E L

M E S S A G E S

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16 - front-panel messages

front-panel messages

Status

Description

Procedure

Waiting for nest

The printer is in the process of nesting.

See nesting pages on page 136 in the reverse of this
guide for an explanation of nesting.

Warning! Ink cartridges are
still functional. If you want
to replace any, please
select YES

The printer’s ink cartridges are working
correctly. You should remove them only if
you are printing a large image unattended
and there is insufficient ink remaining to
finish the image.

For the cartridge removal procedure see ink cartridge
removal on page 67 in the reverse of this guide.

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17 - front-panel messages

front-panel messages

Status

Description

Procedure

Warning … supply ink
level? (Error code 8x09)
See user manual.

If you choose to continue printing with this
ink supply you will not have an ink level
indicator. You may not know when the ink
supply is running low or empty. Printing
with an empty ink supply may seriously
damage your printhead, ink tubes, and
printer. See below for a complete listing of
features that will not be available with
continued use of this ink supply. Any
damage resulting from use of this supply or
non-HP ink is not covered under your
printer warranty.
The following features will not be available
as a result of using this supply.
In the Ink Cartridge menu:
■ Ink level indicator
■ Percentage of ink remaining
In WebAccess:
■ Ink Cartridges status & Ink Level

Select Yes to replace it with a genuine HP No. 81/83
cartridge, No to continue.

F R O N T - P A N E L

M E S S A G E S

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18 - front-panel messages

front-panel messages

Status

Description

Procedure

Warning! Tubes System has
reached its END OF LIFE.
Contact HP Representative.
Replace Tubes System.

The internal ink system inside your printer
has reached the end of its life.

The ink system tubes have reached the end of their
useful life. Please replace them before they break and
damage the printer.

WARNING!!! You are
going to reset the
WebAccess Passwd.

You have a security setting for WebAccess.
This is an optional setting. If you continue
with the procedure, the password to gain
access to WebAccess will be reset.

This setting is because you have forgotten, or do not
know the password for entry into WebAccess. See the
“Using Your Printer” CD for more details.

You need to cut this media
manually

You have printing material loaded that is
too thick or strong for the cutter to cut.

Use a knife or scissors to cut the printing material.

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19 - front-panel messages

printhead status messages

printhead status messages
See status code interpretation on page 2.

Status code
XX ranges from 00 - 55

Printhead message description

Procedure

XX02 Reseat
XX06 Reseat
XX08 Reseat

The printhead may only be badly seated.
This means there is a bad electrical
connection between the printhead and the
printer carriage.

XX10 Reseat

There is an electrical failure.

Try these steps below. If the message returns to OK
after performing the first step, do not continue.
1. Remove the printhead and insert the printhead
again.
2. Remove the printhead and clean the interconnect,
refer to carriage interconnect wiper on page 58.
3. Replace the printhead.

XX03 Replace

Printhead smart chip failure.

Replace printhead.

XX04 Replace
XX05 Replace

You have installed a new tubes system and
the printer is priming them. The printer has
detected that the setup printheads are still
installed.

Remove the used setup printhead(s) and replace with
normal ones.

F R O N T - P A N E L

M E S S A G E S

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20 - front-panel messages

printhead status messages

Status code
XX ranges from 00 - 55

Printhead message description

Procedure

XX09 Replace

There is an electrical failure.

Remove the printhead(s).

XX11 Replace

You have installed a new tubes system and
the printer is priming them. The printer has
detected that ‘normal’ printheads have
been installed instead of the correct setup
printheads.

Remove the printhead(s) and replace with setup
printhead(s).

The printer has detected that you have
installed an incorrect type of printhead.

Ensure that you have HP No. 81 or 83 printheads
installed.

The printer detects that the printhead does
not match the rest of the ink consumable
items.

Ensure that all the ink consumable items are HP No.
81 or 83

XX12 Replace

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21 - front-panel messages

printhead status messages

Status code
XX ranges from 00 - 55

Printhead message description

Procedure

XX13 Replace

The smart chip inside the printhead
contains incorrect information. The printer
cannot print with this printhead.

Replace printhead(s).

XX14 Replace

The printhead has an internal electrical
failure.

XX15 Replace
XX16 Replace
XX17 Replace

XX18 Replace

The printer was printing:
Printhead temperature has reached an
excessive level. It is possible to continue to
print with this printhead, but it may void
the printhead warranty if you continue for
long periods.
The printhead smart chip detects an
unsupported manufacturer.

F R O N T - P A N E L

M E S S A G E S

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22 - front-panel messages

printhead status messages

Status code
XX ranges from 00 - 55

Printhead message description

Procedure

XX21 Replace

The printhead has reached a degradation
level that prevents the printer producing
acceptable image quality consistently.

1. If the quality of your prints is fine, try a manual
recovery and/or re-insertion. After this the printer
may detect a recovery and will accept the printhead.
2. If after a recovery the message persists and the
quality of your prints is unacceptable, replace the
printhead(s)
3. To continue printing press Enter.

XX20 Recover

The printhead is losing its capability to
produce the best image quality
consistently.
The printhead is still able to produce good
image quality. However, this is the first
symptom of an aging printhead.

If the image quality is acceptable, you will not need
to take any action. Continue using the printhead until
the “Replace” message is displayed.
If the image quality is NOT acceptable, see printhead
recovery procedure on page 40.

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23 - front-panel messages

ink cartridge error messages

ink cartridge error messages
Status code
XX ranges from 60 - 85

Ink cartridge message description

Procedure

XX02 Reseat

The ink cartridge may be badly seated. An
electrical connection is faulty.

1. Remove the ink cartridge and re-insert.
2. Replace the ink cartridge.

XX03 Replace

The ink cartridge has an air leak that
prevents the ink pumping to the printer.

1. Remove the ink cartridge and re-install.
2. Replace the ink cartridge

XX04 Replace

The smart chip inside the ink cartridge
contains incorrect information. The error
detected means that you cannot continue
to use this ink cartridge.

XX05 Replace

The printer has detected an incorrect ink
cartridge

Ensure it is an HP No. 81 or 83 cartridge and that it
is installed into the correct position.

XX06 Replace

The printer detects that the ink cartridge
does not match the rest of the ink system
already installed.

Ensure that the printheads and the ink cartridges are
HP No. 81 or 83.

F R O N T - P A N E L

M E S S A G E S

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24 - front-panel messages

ink cartridge error messages

Status code
XX ranges from 60 - 85

Ink cartridge message description

Procedure

XX08 Unknown

Select Yes to replace your cartridge with a genuine
HP No. 81/83 cartridge, No to continue.

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25 - front-panel messages

ink cartridge error messages

Status code
XX ranges from 60 - 85

Ink cartridge message description

Procedure

8X09 Supply Ink Level ?

If you choose to continue printing with this
ink supply you will not have an ink level
indicator. You may not know when the ink
supply is running low or empty. Printing
with an empty ink supply may seriously
damage your printhead, ink tubes, and
printer. See below for a complete listing of
features that will not be available with
continued use of this ink supply. Any
damage resulting from use of this supply or
non-HP ink is not covered under your
printer warranty. The following features will
not be available as a result of using this
supply. In the Ink Cartridge menu:
■ Ink level indicator
■ Percentage of ink remaining
In WebAccess:
■ Ink Cartridges status & Ink Level

Select Yes to replace it with a genuine HP No. 81/83
cartridge, No to continue.

F R O N T - P A N E L

M E S S A G E S

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26 - front-panel messages

printhead cleaner error messages

printhead cleaner error messages
Status code
XX ranges from A0 - B5

Printhead cleaner message description

Procedure

XX03 Replace

The printhead cleaner installed is not
recognized by the printer.

XX05 Replace

The printhead detects that the printhead
cleaner does not match the rest of the ink
system already installed.

This may mean that the line sensor is dirty, so perform
the lens replacement procedure.
Ensure that you have replaced the printhead cleaner
together with the printhead.
Ensure that all the printhead cleaners installed are
genuine HP No. 81 or 83.

XX06 Replace

The printer detects an incorrect printhead
cleaner

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27 - front-panel messages

system error messages

system error messages
what they mean
System errors are unusual printer malfunctions that may require
an on-site visit from a support representative. There are two types
of messages displayed.
continuable

non-continuable
Turn the printer off and then on
again, using the switch at the
rear of the printer; the error
may disappear. If the problem
persists, contact your support
representative and arrange an
on-site visit; have the message and the system error code ready
with you to quote.

You can continue printing, but
the printer is not functioning
properly, and image quality may
well be affected. It is strongly
recommended that you contact
your support representative and
arrange an on-site visit; have the message and the system error
code ready with you to quote.

F R O N T - P A N E L

M E S S A G E S

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28 - front-panel messages

system error messages

pocket.book Page 29 Friday, June 28, 2002 4:31 PM

image quality

correcting the configuration, 30
using the image quality print, 31
color accuracy, 37
printhead recovery procedure, 40
accuracy calibration, 41
calibrating the color output, 42
aligning the printheads, 43
ink marks on the printing material, 44
other sources of information, 51

I M A G E

Q U A L I T Y

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30 - image quality

correcting the configuration
1.

4.
5.

To achieve the best performance from your printer, only use
genuine HP accessories and supplies, whose reliability and
performance have been thoroughly tested to give troublefree performance and best-quality prints. For details of HP
printing materials, see the Using Your Printer CD. You can
also look at the Web page http://www.designjet.hp.com/
for the most up-to-date information.
Make sure that the type of media selected in the front
panel is the same as the printing material loaded into the
printer. To check this go to the Roll or Sheet menu in the
front panel and press Enter.
Make sure that the print mode (Max Quality, Productivity,
Production, Max Speed) is correct. Check that this is
defined in the front panel and in the driver selection.
Select Max Quality print mode for maximum print quality.
For Non-HP drivers, set media settings to match the
printing material loaded in the printer. See the
documentation that came with your software for
information.

correcting the configuration

If your image quality problem is related to color accuracy,
go to color accuracy configuration on page 38 for further
configuration help.

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31 - image quality

using the image quality print

using the image quality print
The image quality print helps you determine whether you have
an image quality problem, and if you do, what the cause of the
problem is and how to resolve it. The print contains patterns
designed to highlight any image quality problems.
Before printing and analyzing the Image Quality Print, it is
recommended that you check the following:

printhead status check
Check the printhead status in the front panel. Using the up and
down keys, select the printhead icon; the front panel will then
display the printhead status.
replacing
If the printhead needs replacing, go to printhead removal on
page 73 in the reverse of this guide and replace the printhead.

I M A G E

recovering
If the printhead needs recovering, go to printhead recovery
procedure on page 40.

how to print the image quality print
Before you print the Image Quality Print you must ensure that
you have A2- or C-size printing material (or larger) loaded into
the printer.
To print the Image Quality Print use the front panel. Go to
Utilities > Test Prints > Image Quality, select which of the four
prints you want (see the following pages), and press the Enter
key.

how to use the image quality print
1.

Use the same printing material and image quality setting as
you were using when you discovered the image quality
problem.

Q U A L I T Y

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32 - image quality

Study each of the test patterns in the order that they are
shown: 1 through 4.
Shown here is what the image quality print looks like:
2.

using the image quality print

analyzing the image quality print
plot 1: primary colors
The purpose of the particular part of the image Quality Print is to
test the overall quality of the document with regard to dense
colors.
The colored stripes are in the same order as they appear on the
printer as if you are facing it: light cyan first and black last.
Each pair of colors is printed by only one printhead. So it’s easy
to find the root cause of the image quality problem.
This array of colored stripes is designed to check for certain
defects in the printer. It should not be used to check for color
consistency or accuracy.

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33 - image quality

using the image quality print

If your printer is functioning correctly this part of the print will
have no problems. There is no banding in any of the colors.

For example, the image quality print shown below was printed
with a printer that has a cyan printhead problem.

However, if you do see problems with this print and the image
quality is not acceptable, you will need to perform some
corrective actions.
banding
Banding has occurred when you see repetitive horizontal bands
within the printed image. They can appear as light or dark
bands.
Banding is caused by problems with:
■ The printhead(s)
■ Media advance
problems with the printhead(s)
Banding caused by problems with the printhead(s) will be
highlighted in the Image Quality Print because the banding is
not in all of the colors: the colored strip that has banding was
caused by the printhead of the same color. The colored stripes
are in the same order as they appear on the printer as if you are
facing it: light cyan first and black last.

I M A G E

corrective action
1. Perform the printhead recovery procedure on page 40 if
you have not already done so
2. If there is no improvement in print quality, replace the
problem printhead.

Q U A L I T Y

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34 - image quality

using the image quality print

problems with media advance
If the printer has media advance problems you will see banding
in all the colors.
For example, the Image Quality Print shown below was printed
with a printer that has a media advance problem. Note: The
bands appear light because the roller has advanced too much.
The opposite could also be true, the bands could appear dark
because the roller has not advanced sufficiently.

problems with the bidirectional alignment. Refer to plot 3:
bidirectional alignment on page 35. If this pattern is ok, go
to step two.
Perform the accuracy calibration on page 41 with the same
printing material with which you were experiencing
unacceptable image quality.
If there is no improvement in print quality, contact your
support representative.

NOTE: It is also possible that this kind of banding was caused
because you were using a printing material not supported by HP.
Performance can be guaranteed only if you use supported HP
materials.

In high quality modes, due to the amount of ink used, media
advance problems may not appear as lines of banding, they
may appear grainy instead. The banding or graininess will
appear in all the colors.
corrective action
1. If the image is grainy, this could also be a symptom of

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35 - image quality

using the image quality print

plot 2: color to color alignment
If the printer has color-to-color alignment problems then the
Image Quality Print in plot 2 (shown below) has misaligned
colors.

corrective action
1. Perform the aligning the printheads on page 43 with the
same printing material with which you were experiencing
unacceptable image quality.
2. If there is no improvement in print quality, contact your
support representative.

I M A G E

plot 3: bidirectional alignment
If a printer has bidirectional alignment problems, lines are fuzzy
or not straight. The pattern seen below is designed to highlight
this kind of problem. Check the lines on this test pattern; if they
have any defects like the ones described above, perform the
corrective action.

corrective action
1. Perform aligning the printheads on page 43 with the same
printing material with which you were experiencing
unacceptable image quality.
2. If there is no improvement in print quality, contact your
support representative.

Q U A L I T Y

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36 - image quality

plot 4: vertical line straightness
If a printer has vertical line straightness problems, lines are fuzzy
or not straight. The pattern seen below is designed to highlight
this kind of problem. Check the lines on this test pattern; if they
have any defects like the ones described above, perform the
corrective action.

using the image quality print

no defects found in the image quality print
If the entire Image Quality Print contains no defects and you still
experience image quality problems, listed below are some
things to check:
■ The print mode in the printer may be incorrect. See print
mode selection on page 8 in the reverse of this guide.
■ Check the driver you are using to print with, if it is a non-HP
driver, go to http://www.designjet.hp.com/ and download
the correct HP driver.
■ The settings in the non-HP RIP may be incorrect. Refer to the
documentation that came with the RIP.
■ The software applications you are using may have the wrong
settings.

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37 - image quality

color accuracy

color accuracy
These are two areas you should review when troubleshooting a
color accuracy problem:

configuration
Check the color emulation selected in the driver (or in the front
panel if no driver is being used). Make sure the color
information is adjusted for the current color setup. See color
accuracy configuration on page 38.

■ If the environmental conditions you are printing in change
rapidly, you may see changes in the color consistency. By
reducing the time the print stays in extreme environmental
conditions after being printed (especially very high humidity)
you can reduce the color consistency problems.
long-term color bleeding (glossy papers)
If you see the colors are bleeding into the paper i.e. the color is
soaking into the paper making the lines fuzzy and bleary. This is
because of the humidity conditions that you are working under:
■ Change the paper that you are printing with.
or
■ Remove the printer from the high humidity conditions.
■ Do not cover or stack the printed images after printing.

color consistency problems
■ Some printing materials may discolor or change with age.
Check that your material is fresh and has been stored
correctly.
■ Check to make sure that color calibration is turned on. Refer
to calibrating the color output on page 42.

I M A G E

Q U A L I T Y

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38 - image quality

color accuracy

color accuracy configuration
The configurations of the printer, the driver, and the RIPs define how ink is applied to each type of printing material. Use the
information in the following table to configure your printer and software for best color accuracy.
Location of Setting

Setting Description

Selection

Printer front-panel menu

Select media type

Set to match the printing material loaded in the
printer.

Ink emulation mode:
RGB or
CMYK (PS printers only)

Set the type of colors that your software generates.

calibrating the color output on page 42 Set to ON.
Non-HP drivers
(external software or
hardware RIPs)

Paper type or equivalent

Set to match the printing material loaded in the
printer. See the documentation that came with your
software for information.

Color correction or equivalent

Perform the color correction calibration if one is
available.

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39 - image quality

color accuracy

where to find additional information
The means of accurately managing the colors printed by your
printer vary with the software application and driver being used.
Refer to the following documentation:
■ The Software Application Notes for your application, in the
package shipped with your printer.
■ The online documentation for the drivers shipped with your
printer.
non-PostScript
Remember that your printer may be configured to use one of its
internal pen palettes instead of your software's palette (which is
the default). See the Using Your Printer CD.

I M A G E

Q U A L I T Y

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40 - image quality

printhead recovery procedure

Using the ↑ or ↓ keys select
“Recover printheads”.

Press Enter. The front panel
displays:
Using the ↑ or ↓ keys select
the printhead(s) that you
need to recover or if you are
not sure select “All
Printheads”

Recovering the printhead(s) means that the printer automatically
cleans and tests the printhead(s).
To recover the printhead perform the following procedure:
1.

Using the ↑ or ↓ keys select
the printhead icon in the
front panel.

Press Enter. The front panel
displays:

5.
Recover

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41 - image quality

accuracy calibration

accuracy calibration
Your printer was calibrated at the factory to ensure that it
operates with the greatest accuracy in normal environmental
conditions. If you are operating under significantly different
conditions, you should re-calibrate the printer as explained here.
The printer’s environmental specifications are given in the Using
Your Printer CD. You may also need to re-calibrate the printer if
you have image quality problems.
To re-calibrate the printer:
1.
2.
3.

Go to Utilities > Calibrations > Calibrate Accuracy.
Choose Create pattern. The
front panel displays:
When the calibration print
has finished printing the
printer will cut the material.
Reload the image just
printed into the printer with the arrows facing downwards,
so that the black arrows emerge from the printer facing
upwards.

I M A G E

5. Go to re-calibrate again, and choose Measure pattern.
When the printer has finished measuring and has ejected the
sheet, the re-calibration procedure is finished. The front panel
will confirm that the printer re-calibrated successfully.
If there is an error with the calibration, the front panel will
display an error message and an error code. Make a note of the
error code and contact your support representative.
to restore the factory’s calibration
If you notice after calibration that your image quality is worse
than before, you can return to the original settings: choose
Utilities > Calibrations > Accuracy > Restore Factory.

Q U A L I T Y

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42 - image quality

calibrating the color output

The menu settings for Color calibration are:

Color calibration improves color consistency between prints,
and from one printer to another. The printer calibrates the color
by printing a ‘calibration strip’ and then scanning the strip with
a built-in optical sensor. The printer will then calculate the color
correction required, which is then applied to all the subsequent
prints.

The printer uses the calibration the printer has
performed before printing a page. The printer performs
the calibration whenever you introduce a new printing
material that has not yet been calibrated with the
current set of printheads. A color calibration can also
be triggered manually via the Calibrations menu.

The Color Calibration is performed whenever a printhead is
replaced, and a new printing material is introduced that has not
been calibrated yet with the new printhead(s). However, this can
be turned off, and a default color correction used for each of the
known printing materials.

Off

The printer uses a default color correction, different for
each printing material and print quality setting.

Go to Menu Setup > Internal RIP Settings > Color Calibration.

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43 - image quality

calibrating the color output

aligning the printheads
The printhead alignment selection causes the printer to align the
printheads immediately; or, if an image is being printed, as
soon as the current print job is finished. The alignment
procedure requires a minimum paper size of A1/D-size (24
inches).
To perform the printhead alignment procedure go to Utilities/
Calibrations/Printhead Alignment. You can use this feature if the
print quality print indicates an alignment error. Refer to using the
image quality print on page 31.
The printer will automatically perform an alignment when
printheads are replaced, unless you have turned off this
behavior from the front panel: Internal RIP Setting > Align
Calibration > Off.

I M A G E

Q U A L I T Y

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44 - image quality

ink marks on the printing material
For detailed printing tips, troubleshooting, printing compatibility
and new product information, visit our Web site at:
http://www.designjet.hp.com/

warped lines
The printing material itself may be warped. This can happen if it
has been used or stored in an extreme environment. For all
environmental specifications, see Environmental Specifications in
the Using Your Printer CD.

blurred lines (ink bleeds from lines)
Perhaps you have adjusted the drying time in the front-panel
menu to speed up the printer output. Set “Drying time” to
“Automatic”.
For details of drying time adjustments, see the Using Your Printer
CD.

ink marks on the printing material

marks and/or scratches on glossy paper
Glossy paper may be extremely sensitive to the bin or anything
with which it comes into contact directly after printing. This will
depend on the amount of ink printed and the environmental
conditions that are present at the time of printing. Avoid any
contact with the paper and handle the print with care until some
time has elapsed.

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45 - image quality

ink marks on the printing material

smears or scratching on the image
This problem can appear on coated paper if a lot of ink was
printed. The paper absorbs the ink quickly and expands. As the
printheads move over the paper, the printheads and the paper
come into contact with each other and the printed image is
smeared.
1.
2.

Press the Cancel key on the front panel; if you continue to
print, the paper may damage the printheads.
Cancel the print job from your computer application.

I M A G E

In order to obtain better results, try the following suggestions:
■ Use HP-recommended paper. If the image you are printing
has intense color, try using HP Heavyweight Coated Paper
through the front panel.
■ Use extended margins (see the Using Your Printer CD), or try
to increase the print margins by relocating the image in the
page from your software application.
■ If you are using ‘Media Saving Options’ from the advanced
section of the HP- GL/2 driver, try disabling one or both of
the options ‘auto rotate’ and ‘inked area’.
■ Use the take-up reel if you have one installed.
If these suggestions fail to solve the problem of smears and
scratching, consider changing to a non-paper-based material
such as glossy film.

Q U A L I T Y

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46 - image quality

marks on the reverse of the printing material
Marks underneath or at the edges of the printing material can
be caused by accumulated ink deposits on the platen
transferring to the printing material. The ink deposits can be
seen mostly in the areas where the edge of your material rests
on the platen. The printer routinely removes these ink deposits
every time you load a roll. However, depending on your printer
usage, this is sometimes not sufficient. There are two procedures
for cleaning the platen, Automatic and Manual.
automatic
This setting enables you to remove the ink deposits from the
platen using the printing material you have loaded. The printer
moves a portion of the material backwards and forwards over
the platen. To manually trigger the automatic cleaning process
go to Utilities > Clean Platen > Automatic.

ink marks on the printing material

manual
This section explains the manual platen cleaning process.
NOTE: Ensure that you have unloaded all printing material
before performing these procedures.
1.

Open the window.

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47 - image quality

ink marks on the printing material

With a dry brush, remove the ink deposits from the cutter
groove.

With the same dry brush, remove the ink deposits from the
platen surface.

Use a clean, slightly damp, absorbent lint-free cloth to wipe
off the loosened ink deposits from the platen. However, do
not wipe the platen wheels with this cloth.

CAUTION

Do not use commercial cleaners or abrasive
cleaners. Do not wet the platen directly
because you will leave too much moisture
behind.

NOTE: Use isopropyl alcohol to dampen the cloth.

I M A G E

Q U A L I T Y

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48 - image quality

Clean the cutter ramp as shown below with the damp cloth.

ink marks on the printing material

Clean the exposed part of the wheels as shown below with
a slightly-damp absorbent lint-free cloth. It is important that
the cloth is not too damp, otherwise you will leave too much
moisture behind and the wheels will not work well.

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49 - image quality

ink marks on the printing material

the printing material cannot be loaded
successfully

To turn the platen wheels and clean the whole circumference:
7.
8.
9.
10.

Close the printer’s window.
Select the Printer Setup menu in the front panel.
Select Utilities > Clean Platen > Clean Now > Manual.
Open the printer window.

11. Use the ↓ & ↑ keys to move the wheels through a fifth of a
turn.
WARNING

Do not touch the rotating wheels directly with
your hands.

12. Clean the exposed part of the wheels.
13. Repeat steps 11 and 12 three more times to clean the
whole circumference of the wheels.
14. Close window to exit.

I M A G E

rolls
■ The roll may be loaded the wrong way. The paper should
load over the roll toward you.
■ The roll may be crumpled or warped or may have irregular
edges.
■ The paper may be loaded at an angle. The right-hand edge
must be aligned with the edges of the roll.
■ Ensure that the paper is wound tightly on the roll.
■ Check that the paper is correctly loaded onto the spindle.
sheets
■ It must be loaded with the right-hand edge against the blue
perforated line on the printer.
■ Align the sheet against the trailing edge coming out of the
printer.
■ The sheet may be crumpled or warped or may have irregular
edges.

Q U A L I T Y

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50 - image quality

■ If you are using a hand-cut sheet, the edges may not form a
right angle or they may be rough. Do not use hand-cut sheets;
use only purchased sheets.
■ Refer to loading roll guidelines on page 30 in the reverse of
this guide.
prints do not stack properly in the bin
■ The printer may be too close to the end of the roll. The natural
curl near the end of the roll can cause stacking problems.
Load a new roll or remove prints manually as they are
completed.
■ If you are mixing prints or nesting sets of several different
sizes, you may have stacking problems because of the
different sizes of printing material in the bin.

ink marks on the printing material

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51 - image quality

other sources of information

other sources of information
If you don’t find the solution to the problem here, other sources
of help are:
■ The documentation supplied with the driver that you are using
to manage the output from your software application to the
printer.
For example, the online and printed documentation included
in the following drivers supplied with your printer:
– PostScript® drivers for Macintosh®
– PostScript® drivers for Microsoft® Windows™
9x/NT 4.0/2000/XP
– HP-GL/2 drivers for Windows 9x/NT 4.0/2000/XP
– HP-developed drivers for AutoCAD.
■ The HP-GL/2 driver documentation supplied with your
application software.
■ There is also documentation on the WebAccess tool. Refer to
webaccess on page 128 in the reverse of this guide.

I M A G E

Q U A L I T Y

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52 - image quality

other sources of information

pocket.book Page 53 Friday, June 28, 2002 4:31 PM

the ink supply

ink system error/status messages, 54
recovery procedure, 56
solving ink supply problems, 57

T H E

I N K

S U P P L Y

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54 - ink supply

ink system error/status messages
Your printheads are manufactured to last a long time. However,
over time they will degrade and after a while they will need to
be replaced. The error/status messages are designed to keep
you informed of the status of your ink supplies.

ink system error/status messages

To find out exactly which printhead has the error, select the
printhead icon as shown below.
The consumable
Error code

The example below shows a printhead with an error.

Ink Color
The action message

The front-panel display will change to show the current status of
all the printheads.
The error/status message has two parts:
■ The action message
■ The error code
The action indicated by the message must be performed first to
correct the error. If this is unsuccessful, use the error code to try

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55 - ink supply

ink system error/status messages

to correct the problem. To interpret the error codes, refer to status
code interpretation on page 2.
There are three action messages:
(error code) Replace
The Replace message means that you must remove the
consumable and replace it with a new one. Since the only
action that you can do is to remove and replace with a new part
or the correct part, the error code is given mainly for use by a
support technician. For the removal procedure, see printhead
removal on page 73 in the reverse of this guide.

(error code) Recover
The Recover message is shown on the printhead information
screen. Recovery is an optional procedure that you can use if the
image quality is unacceptable. If after this the image quality has
not improved sufficiently, try another recovery. If this still doesn’t
work, replace the part. For details of how to perform this
procedure, see recovery procedure on page 56.

(error code) Reseat
The Reseat message means that the electrical connection
between the printhead and the carriage assembly is not good.
1.
2.

The printhead needs to be removed and inserted again.
If this is unsuccessful, the printhead and/or carriage may
need to be cleaned. See carriage interconnect wiper on
page 58.
If this is also unsuccessful, replace the part.

I N K

S U P P L Y

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56 - ink supply

recovery procedure

Press Enter. The front panel
displays:

Recovering the printhead(s) means that the printer automatically
cleans and tests the printhead(s).
To recover the printhead perform the following procedure:
1.

Using the ↑ or ↓ keys select
the printhead icon in the front
panel.

Using the ↑ or ↓ keys select
“Recover printheads”.

The front panel displays:

Press Enter. The front panel
displays:

Using the ↑ or ↓ keys select
the printhead(s) that you
want to recover.

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57 - ink supply

solving ink supply problems

■ Replace the printhead with a new one.

Most of the problems that you could encounter when working
with the HP No. 81 or 83 supplies are solved with guidance
from the front panel. A full list of front panel messages is
supplied, see status code interpretation on page 2.

you cannot insert the ink cartridge into the
printer

problems re-seating the printhead

2.
3.

If you have inserted the printhead into the printhead carriage
assembly, and the printer does not “beep”, perform the following
steps.
■ Check that you have removed the protective tape from the
printhead.
■ Insert the printhead into the carriage assembly but this time
close the cover using the latch.
■ Clean the electrical contacts on both the printheads and the
printhead carriage assembly using the carriage interconnect
wiper procedure. See carriage interconnect wiper on page
58.

I N K

Ensure that you have the correct HP No. 81 or 83 ink
cartridge.
Ensure that the cartridge is the correct color for that slot.
Ensure that the cartridge is correctly oriented, with the colorcoded label at the top.

CAUTION

Never clean inside the ink cartridge slots.

you cannot insert the printhead into the printer
1. Ensure that you have the correct HP No. 81/83 printhead.
2. Ensure that the printhead is the correct color for that slot.
3. Ensure that the printhead is correctly oriented.
See printhead installation on page 77 in the reverse of this
guide for details.

S U P P L Y

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58 - ink supply

solving ink supply problems

problems inserting the printhead cleaner

carriage interconnect wiper

Ensure that you have the correct HP No. 81/83 printhead
cleaner.
2. Ensure that the printhead cleaner is the correct color for that
slot.
3. Ensure that the printhead cleaner is correctly oriented.
See printhead cleaner installation on page 83 in the reverse of
this guide for details.

When you replace the printhead, check the empty slots to see
whether they need cleaning. In some extreme cases it is possible
that the printer will not recognize a printhead when it has been
installed. This is due to the build-up of ink deposits on the
electrical connections between the printhead and the printhead
carriage.

Included with your printer is a carriage
interconnect wiper. This should be used
for cleaning the electrical interconnects
of both the printhead carriage and the
printhead.
This procedure should be performed
every time you replace a printhead.
If the front panel persistently displays the message “Reseat”
next to the printhead, try performing the procedure shown here.

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59 - ink supply

solving ink supply problems

NOTE: After waiting a few moments to allow both connectors to
dry, replace the printhead into the carriage assembly. Use the
procedures in printhead removal on page 73 in the reverse of this
guide.

Open the carriage
interconnect wiper.

Load the sponge into
the carriage
interconnect wiper by
positioning the sponge
on the face of the
carriage interconnect
wiper with the shorter
tab in the locating slot.

NOTE: Do not touch, wipe, or attempt to clean the printhead
nozzles. This can damage the printhead and reduce print quality.
1.

To clean the carriage
electrical interconnect,
remove a new premoistened replacement
sponge from its pouch. A
supply of sponges is
included in the box with
the tool. If all sponges
have been used, more can be obtained by contacting your
customer service representative.

I N K

S U P P L Y

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60 - ink supply

Close the carriage interconnect wiper trapping the sponge
in place.

Open the printhead carriage latch and extract the printhead
that has the problem, as indicated on the front panel. Use
the procedures in printhead removal on page 73 in the
reverse of this guide.

solving ink supply problems

Insert the carriage interconnect wiper into the printhead slot
at the back. Wipe the electrical contacts by inserting the
tool between the electrical connections at the back of the
slot and the steel spring with the sponge facing away from
you, towards the electrical contacts.

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61 - ink supply

solving ink supply problems

Rub the sponge against the contacts with a light force
along the entire depth of the flex connector as allowed by
the mechanical stop on the tool.

I N K

Take special care to clean all contacts thoroughly, including
the ones at the lowest point of the connector.

S U P P L Y

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62 - ink supply

solving ink supply problems

Using the same sponge, clean the electrical contacts on the
printhead.

Do not clean here

CAUTION

Do not touch the surface of the printhead
containing the nozzles as it may damage them.

10. After waiting a few moments to allow both connectors to
dry, replace the printhead into the printhead carriage as
instructed by the Printhead Installation procedure.
NOTE: If the problem still persists, replace the printhead or call
your support representative.

11. On completion of the cleaning process, open the carriage
interconnect wiper by pulling on the sponge tab.

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63 - ink supply

solving ink supply problems

12. Remove the soiled sponge from the carriage interconnect
wiper.

I N K

13. Dispose of the soiled sponge in a safe place to prevent the
transfer of ink onto hands and clothing.

S U P P L Y

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64 - ink supply

solving ink supply problems

pocket.book Page 65 Friday, June 28, 2002 4:31 PM

printing material jam

clearing a printing material jam, 66

P R I N T I N G

M A T E R I A L

J A M

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66 - printing material jam

clearing a printing material jam

clearing a printing material jam
Switch power off
Check media path
(x)

Switch Power off
Check printhead path
(x)

Internal error code

The “Switch Power Off” message is usually shown when there is
a printing material jam.
The printer must be cleared before the printer can operate
again. There are two types of printing material jams:
■ A jam that prevents the carriage from moving from one side
of the printer to the other. This is called Printhead Path jam.
See check printhead path on page 67.

■ A jam that prevents the material advancing into the printer
correctly. This is called a Media Path jam. See check media
path on page 67.

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67 - printing material jam

clearing a printing material jam

check printhead path
1.
2.

3.
4.
5.
6.

7.
8.
9.

Switch the printer off at the rear of the printer and open the
window.
Look in the area where the printer was printing at the time
of the jam, this is where the printing material is most likely to
be jammed.
Lift the media load lever.
Carefully remove any of the jammed printing material that
you can lift up and out from the top of the printer.
Carefully pull the rest of the roll or sheet down and out of
the printer.
If you are using a roll, trim the printing material with a knife
as shown in loading a roll into the printer on page 34 in the
reverse of this guide.
Reload the roll; see loading a roll into the printer on page
34 in the reverse of this guide.
Switch the printer on.
If there is some printing material left behind in the media
path, loading paper can become difficult. This can be

P R I N T I N G

cleared by loading a rigid paper type through the printer
media path.
10. If you have image quality problems after a paper jam, this
could indicate that the printheads have been moved from
their correct position in the carriage. To correct this, perform
aligning the printheads on page 43.

check media path
1.
2.
3.

Switch the printer off at the rear of the printer.
Check that the roll has not almost finished and is stuck to the
empty cardboard core.
Load a new roll

contact your support representative
If after performing all of these procedures the front panel
displays the “Switch Power Off” message again, make a note of
the message with the error code and contact your support
representative.

M A T E R I A L

J A M

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68 - printing material jam

clearing a printing material jam

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HP Pocket Designjet 5500 Series Printers Quick Reference Guide Bpp03791

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