HP C11915.bk 9100C Digital Sender (English) Administration Guide Bps53749

User Manual: HP HP 9100C Digital Sender - (English) Administration Guide

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HP Digital Sender 9100C
Documentation Update
An Addendum for the HP Digital Sender 9100C has been
added to the end of this PDF. The Addendum contains
information regarding digital sender features that have
changed since the User Guide and Administrator Guide were
produced. For product information, setup, and use, please
read all of the documentation.
HP 9100C
Digital Sender
Administrator Guide
Administrator Guide
English
Copyright© 2001
Hewlett-Packard Co.
Manual Part No.
C1311-90915
*C1311-90915*
*C1311-90915*
C1311-90915
HP 9100C Digital Sender
HP 9100C Digital Sender
Administrator Guide__________
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Copyright information
© Copyright Hewlett-Packard
Company 1998
All rights reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under copyright laws.
Publication number
C1311-90915
Second Edition, December 2001
Trademark credits
Adobe, the Adobe logo, Acrobat,
and the Acrobat logo are
trademarks of Adobe Systems
Incorporated. CompuServe is a
U.S. trademark of CompuServe,
Inc. Microsoft, Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation. PaperPort is a
trademark of Visioneer, Inc. in
the United States and other
countries. Pentium is a U.S.
registered product of Intel
Corporation.
LDAP code (libldap client library
and liblber encoding/decoding
library) used courtesy of
University of Michigan at Ann
Arbor. Copyright 1992-1996
Regents of the University of
Michigan. All rights reserved.
All other products mentioned
herein may be trademarks of
their respective companies.
Warranty
The information contained in this
document is subject to change
without notice.
Hewlett-Packard makes no
warranty of any kind with respect
to this information. HEWLETT-
PACKARD SPECIFICALLY
DISCLAIMS THE IMPLIED
WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
NOTICE TO U.S.
GOVERNMENT
USERS: RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the Government
is subject to restrictions as set
forth in subparagraph (c) (1) (ii)
of the Rights in Technical Data
Clause at DFARS 52.227-7013.”
Material scanned by this product
may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with all
such laws and regulations.
FCC radio frequency
interference statement
This equipment has been tested
and found to comply with the
limits for a Class A digital device,
pursuant to Part 15 of FCC rules.
These limits are designed to
provide reasonable protection
against harmful interference
when the equipment is operated
in a commercial environment.
This equipment generates, uses,
and can radiate radio frequency
energy. If not installed and used
in accordance with the
instructions, it may cause
harmful interference to radio
communications. Operation of
this equipment in a residential
area is likely to cause harmful
interference, in which case the
user will be required to correct
the interference at his own
expense.
Note: Any changes or
modifications to this equipment
that are not expressly approved
by Hewlett-Packard may cause
harmful interference and void the
user’s authority to operate the
equipment.
Safety information
WARNING!
Electrical shock hazard
To avoid electrical shock, use
only supplied power cords and
connect only to properly
grounded (3-hole) wall outlets.
Hewlett-Packard Company
EN 3
Contents
1 About the digital sender
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Network operating systems . . . . . . . . . . . . . . . . . . . . . . . . . .8
Client operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Dependency matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Image processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Sending qualities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
File formats and sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Software components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Environmental ranges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Supported capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
German noise declaration. . . . . . . . . . . . . . . . . . . . . . . . . . . .26
French EMC regulation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
2 Installing and configuring
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . .30
Network system requirements . . . . . . . . . . . . . . . . . . . . . . . .30
Client system requirements . . . . . . . . . . . . . . . . . . . . . . . . . .30
Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
What ships in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
4 Contents EN
The configuration process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Fast-track configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Extended and optional functionality . . . . . . . . . . . . . . . . . . .32
Assigning an IP address to the digital sender. . . . . . . . . . . . .33
Preparing for configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Overview of configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Fast-track configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Install the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Configure fast-track parameters at the control panel . . . . . . .38
Extended and optional configuration steps . . . . . . . . . . . . . . . . . .41
Configure extended and optional parameters at
the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Run the setup program to install the administrative
software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Configure extended and optional parameters using the
HP JetAdmin software . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Configure the HP Address Book Manager . . . . . . . . . . . . . . .52
Distribute the client software to user computers. . . . . . . . . . .55
Test the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Customizing the digital sender to support third-party programs . .58
Coexisting with the HP Network ScanJet 5 scanner . . . . . . . . . . .61
Administrator matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Client matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
LAN fax service matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Troubleshooting the installation. . . . . . . . . . . . . . . . . . . . . . . . . . .63
Function key problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Installation problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Installation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
3 Administering
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Administrator activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Digital sender parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using the configuration menu at the control panel . . . . . . . . . . . .78
Configuration menu keys . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Configuration menu parameters . . . . . . . . . . . . . . . . . . . . . . .80
Controlling notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Shutting down and restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Resetting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Resetting address books . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Resetting network parameters . . . . . . . . . . . . . . . . . . . . . . .91
Resetting to factory defaults . . . . . . . . . . . . . . . . . . . . . . . . .92
Backing up and restoring address books . . . . . . . . . . . . . . . . . . .94
Backing up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
EN 5
Creating and maintaining user profiles . . . . . . . . . . . . . . . . . . . . .98
Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Determining who can use the digital sender . . . . . . . . . . . .100
Changing or setting administrator password . . . . . . . . . . .100
Erasing administrator password . . . . . . . . . . . . . . . . . . . . . .101
Controlling whether the administrator must validate new
or changed user profiles. . . . . . . . . . . . . . . . . . . . . . . . .102
Validating a new or changed user profile . . . . . . . . . . . . . . .103
Working with address books . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Maintaining the Public Email address book . . . . . . . . . . . . .105
Maintaining the Public Distribution Lists address book . . . .105
Importing e-mail addresses into address books . . . . . . . . . .107
Managing printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Using the activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Displaying the self-test page . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Changing the contrast level on the control panel . . . . . . . . . . . .119
Upgrading the digital sender firmware. . . . . . . . . . . . . . . . . . . . .120
Maintaining the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Cleaning the digital sender . . . . . . . . . . . . . . . . . . . . . . . . .121
Replacing the delivery guide sheet. . . . . . . . . . . . . . . . . . . .122
Replacing the lower rollers . . . . . . . . . . . . . . . . . . . . . . . . . .123
Removing and replacing the HP JetDirect print server . . . .124
4 Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Sources for information about problems . . . . . . . . . . . . . . . . . . .128
Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . .133
General digital sender troubleshooting . . . . . . . . . . . . . . . . .133
Checking the address book database . . . . . . . . . . . . . . . . .139
Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Troubleshooting network problems . . . . . . . . . . . . . . . . . . . . . . .157
General network troubleshooting . . . . . . . . . . . . . . . . . . . .157
E-mail service troubleshooting . . . . . . . . . . . . . . . . . . . . . . .157
Fax service troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .158
HP JetAdmin software troubleshooting. . . . . . . . . . . . . . . . .160
HP JetDirect print server troubleshooting . . . . . . . . . . . . . . .168
Activity log messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Troubleshooting the software . . . . . . . . . . . . . . . . . . . . . . . . . . .189
General software troubleshooting. . . . . . . . . . . . . . . . . . . . .189
HP Address Book Manager messages. . . . . . . . . . . . . . . . .190
HP Digital Sender Link messages . . . . . . . . . . . . . . . . . . . .195
Restoring old firmware images . . . . . . . . . . . . . . . . . . . . . . . . . .198
6 Contents EN
5 Warranty and support information
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . .199
Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . .201
HP customer support options worldwide. . . . . . . . . . . . . . . . . . .202
HP customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .206
Index
EN Introduction 7
1About the digital
sender
Introduction
The HP 9100C Digital Sender can be directly connected to TCP/IP
networks. It converts black-and-white and color documents, drawings,
and photographs into an electronic form and distributes them directly
to several kinds of destinations:
Internet e-mail addresses
fax numbers (if one of the supported LAN fax products is installed
on your network)
personal computers (PCs)
programs
printers
HP JetSend-enabled devices
The unit includes a flatbed scanner as well as an automatic document
feeder (ADF) that can accept up to 50 pages.
A companion program called the HP Address Book Manager (ABM)
lets users create their own address books of e-mail address and fax
destinations, and combine e-mail addresses into private distribution
lists. The destinations and distribution lists can then be selected at
the digital sender control panel. The administrator also has the ability
to create public destinations and e-mail distribution lists and make
them available to all users.
Users have the ability to send documents directly from the digital
sender to specified programs on their computers. They can then print
the documents, send them as e-mail attachments, or use included
software to annotate, organize, and distribute them.
8 Chapter 1 - About the digital sender EN
The HP 9100C Digital Sender supports LDAP (Lightweight Directory
Access Protocol), which allows you to find and use e-mail addresses
located on directory servers located elsewhere on a network (such as
the Internet) over a TCP/IP connection. See the HP digital sender
website for a list of global e-mail address books:
http://www.digitalsender.hp.com
Installing the digital sender is simply a matter of connecting it to your
network, configuring network and distribution parameters, and
installing the software from the compact disc that comes with the
digital sender. The digital sender operates as a standalone unit on the
network and does not require network privileges to administer.
The HP JetDirect print server that comes installed in the digital
sender handles all protocol support for TCP/IP and SMTP
automatically.
The HP 9100C Digital Sender is fully compatible with the LAN fax
capabilities found in the HP Network ScanJet 5 scanner. When you
install the digital sender, you do not need to upgrade your LAN fax
product.
Environments and protocols
Network operating systems
The HP 9100C Digital Sender can be directly connected to TCP/IP
networks, and operates independently within the network operating
environments listed below (some features might not be available in all
environments—see the dependency matrix on page 9):
Microsoft® Windows NT 4.0 and 5.0 workstation and server
(TCP/IP only)
LAN Server 3.1 and 4.1 and OS/2 Warp Server (TCP/IP only)
NetWare 3.x and 4.x with IPX and TCP/IP
Ethernet and Token Ring connections are provided by the
HP JetDirect print server that comes installed in the digital sender:
Fast Ethernet 100Base-TX, Ethernet 10Base-T, or 10Base-2
(BNC).
Token Ring 4/16 Mbps. Source routing is supported.
Note Network servers are needed only to connect LAN fax and other
programs. No network servers are needed to support the remaining
features.
EN Environments and protocols 9
Client operating systems
The following client operating systems are supported:
Windows NT 4.0 and 5.0 workstation and server (TCP/IP only)
Windows 9x (TCP/IP only)
The HP 9100C Digital Sender works correctly with the Microsoft
TCP/IP protocol provided as part of these operating systems.
Dependency matrix
The following table shows the HP 9100C Digital Sender services that
are available and their dependencies.
Dependency matrix
Service Dependencies
Send to e-mail An e-mail SMTP-MIME server directly connected to a
TCP/IP network that can be reached from the digital
sender (not a dial-up connection).
Send to fax A Windows NT 4.0/5.0 server or workstation available
on the network, plus a supported LAN fax product.
Send to PC A computer on the network connected by TCP/IP,
running one of the supported client operating systems
(Windows NT 4.0/5.0 or Windows 9x).
Send to printer A printer on the network with an HP JetDirect print
server.
Send to another
program A Windows NT 4.0/5.0 server or workstation available
on the network.
Send to HP
JetSend device At least one HP JetSend device (computer or printer) as
a receiver.
10 Chapter 1 - About the digital sender EN
Features
Performance
The HP 9100C Digital Sender maintains the following speeds after
the first document begins scanning (numbers refer to scanning speed
only and not to document delivery speed). For compound documents
(text and image), resolution and bits/pixel depend on page content.
Paper handling
The HP 9100C Digital Sender supports multiple paper sizes:
Letter: 215.9 by 279 mm (8.5 by 11 in)
A4: 210 by 297 mm (8.3 by 11.7 in)
Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14 in)
Paper weight: 60 to 135 g/m2 (16 to 36 lb).
Up to 50 sheets of letter, A4, or legal paper can be stacked in the ADF
(maximum height of 6 mm, or 0.2 in).
Scanning speed
Pages/minute Page size Resolution Bit/pixel
15 Letter 300 dpi 1
15 Letter 300 dpi 8
8.5 Letter 300 dpi 24
2.5 Letter 600 dpi 24
ADF paper sizes
Item Width Length
Maximum paper size 215.9 mm (8.5 in) 355.6 mm (14 in)
Minimum paper size 148.5 mm (5.9 in) 210 mm (8.3 in)
Minimum paper guide spacing 135 mm (5.3 in) Not applicable
EN Features 11
Image processing
Image processing features include:
one-touch operation by means of predefined settings to obtain
the best output for the type of destination (e-mail, fax, computer,
printer, other programs, or HP JetSend-enabled device)
different file format depending on intended use
optimized image processing for full-color images using color
optimization and gamma correction
smart auto-thresholding to get the best 300-dpi, 1 bit/pixel image
ready for OCR (optical character recognition)
compression method to optimize file size and transmission time
(JPEG for 24-bit/pixel color images, and G4 and RLE for 1-bit/
pixel, black-and-white images)
perfect images and text in the smallest file size possible using
advanced HP Smart Compression Imaging Technology for best
treatment of compound (text and image) pages
12 Chapter 1 - About the digital sender EN
Sending qualities
The digital sender offers a choice of sending qualities at the control
panel. You can choose the most suitable quality for each type of job.
Sending qualities and destinations
Sending quality Type of document Destinations
B/W Document The original contains text that must be
clearly transmitted.
-Or-
The original is black and white.
E-mail
Fax
Computer
Convenience copy
HP JetSend device
Third-party program
Color Document The original has a mix of text and
images.
-Or-
The original has a mix of color and
black-and-white areas.
E-mail
Fax
Computer
Convenience copy
HP JetSend device
Third-party program
Fine Text (OCR) The original contains text that needs to
be converted to text that can be edited
using OCR (optical character
recognition) software.
Third-party program
Color-B/W Photo The original is a photograph.
-Or-
It is most important that the colors or
shades of gray in an image be clear.
E-mail
Fax
Computer
Convenience copy
HP JetSend device
Third-party program
Hi-Res Color-B/W Photo The original is a high quality photograph
or graphic that needs to be reproduced. Third-party program
EN Features 13
File formats and sizes
See the table below for information about file formats and sizes. Note
that file size increases with resolution.
File formats and typical sizes
Send to Sending quality File format Description Typical file
size (KB)
E-mail B/W Document PDF 300 dpi, 1 bit, G4 60–90
Color Document Text: 300 dpi, 1 bit, G4
Picture: 150 dpi, 24 bit, JPEG 90–150
Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200
Fax * B/W Document MTIFF 200 or 300 dpi, 1 bit, G4 50–90
Color Document 100–200
Color-B/W Photo 100–200
B/W Document PCL
uncompressed 200 or 300 dpi, 1 bit, G4 700–1000
Color Document 700–1000
Color-B/W Photo 700–1000
B/W Document PCL RLE 200 or 300 dpi, 1 bit, RLE 100–200
Color Document 150–300
Color-B/W Photo 150–300
* You can configure either 200-dpi or 300-dpi resolution in the HP JetAdmin
software using the Configuration/Fax page.
PC B/W Document PDF 300 dpi, 1 bit, G4 60–90
Color Document Text: 300 dpi, 1 bit, G4
Picture: 150 dpi, 24 bit, JPEG 90–150
Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200
B/W Document MTIFF 300 dpi, 1 bit, G4 60–90
Color Document 150 dpi, 24 bit,
uncompressed ~ 6000
Color-B/W Photo 150 dpi, 24 bit,
uncompressed ~ 6000
14 Chapter 1 - About the digital sender EN
Convenience
copy HP JetDirect PCL 5 printers
B/W Document —— 150–200
Color Document —— 200–300
Color-B/W Photo —— 200–300
HP Color LaserJet 4500 printer
B/W Document —— 800–1800
Color Document —— 900–2500
Color-B/W Photo —— 800–2500
Another
program B/W Document PDF 300 dpi, 1 bit, G4 60–90
Color Document Text: 300 dpi, 1 bit, G4
Picture: 150 dpi, 24 bit, JPEG 90–150
Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200
Fine Text (OCR) 600 dpi, 1 bit, G4 80–120
Hi-Res Color-B/W
Photo 600 dpi, 24 bit, JPEG 1500–
3000
B/W Document PCL5 300 dpi, 1 bit, RLE 100–200
Color Document 300 dpi, 1 bit, RLE 150–300
Color-B/W Photo 300 dpi, 1 bit, RLE 150–300
Fine Text (OCR) 600 dpi, 1 bit, RLE 250–350
Hi-Res Color-B/W
Photo 600 dpi, 1 bit, RLE 300–500
B/W Document MTIFF 300 dpi, 1 bit, G4 60–90
Color Document 150 dpi, 24 bit,
uncompressed ~ 6000
Color-B/W Photo 150 dpi, 24 bit,
uncompressed ~ 6000
Fine Text (OCR) 600 dpi, 1 bit, G4 80–120
Hi-Res Color-B/W
Photo 600 dpi, 1 bit, G4 100–200
HP JetSend
device File format and size are the result of the negotiation between the sender and
receiver.
File formats and typical sizes (continued)
Send to Sending quality File format Description Typical file
size (KB)
EN Features 15
Distribution services
The digital sender is capable of distributing documents to the
following types of destinations:
Internet e-mail addresses
fax phone numbers
computers on the network
printers on the network (for convenience copying)
HP JetSend-enabled devices on the network
third-party programs installed in computers on the network
E-mail destinations
The digital sender can send MIME-compliant e-mail messages to
Internet addresses. It uses SMTP-MIME to deliver these messages.
SMTP is independent of the network operating system on which your
e-mail server is running. The e-mail service is also compatible with
the DSN (Delivery Status Notification) standard.
ESMTP (Extended SMTP) is used if your server supports it. This
capability is automatically detected and no specific configuration
steps are necessary.
The document that you scan at the digital sender becomes an
attachment to your e-mail message. Portable Document Format
(.pdf) is the file format most often used for the attachments, which
gives recipients the ability to both view and print them. You can obtain
a free copy of the Adobe® Acrobat® Reader from the Adobe Systems
Incorporated website (http://www.adobe.com). Or, you can install the
Reader program on your network with the digital sender setup
program.
Users can specify e-mail destinations at the control panel in several
ways:
select e-mail addresses from public or private address books
already loaded in the digital sender
use a special search feature to select e-mail addresses from an
LDAP (Lightweight Directory Access Protocol) server, if one has
been configured for use by the administrator
type e-mail addresses manually
16 Chapter 1 - About the digital sender EN
Fax destinations
Users can send faxes directly from the digital sender. They have the
ability to select destinations from a Public Fax address book already
loaded in the digital sender, or type them at the control panel. The
same document can be sent to multiple fax numbers.
To support this service, the digital sender comes with software for a
number of third-party LAN fax products. This software runs on
Windows NT computers only.
Visit the HP digital sender website (http://www.digitalsender.hp.com)
for a list of the LAN fax products that are currently supported.
Computer destinations
Users can send documents from the digital sender directly to a
computer on the network. This process is accomplished through
peer-to-peer transmission. The addresses of destination computers
are predefined in registered user profiles. Users can choose the
format for the documents and the program on their computer that is
used to view and work with them.
Printer destinations
You can enable convenience copying by setting up one or more
printers on the network for use with the digital sender. The printers
you designate must be connected to the network by means of
HP JetDirect print servers.
Only one destination can be selected per job. Collated copying is not
supported.
Color printing is supported for the HP Color LaserJet 4500 printer.
HP JetSend destinations
HP JetSend is a communications technology built into printer and
scanner firmware and computer software. HP JetSend-enabled
devices can connect, “talk” to each other, and exchange information
directly through the network. The capability is independent of servers
and programs, and uses simple addressing such as TCP/IP
addresses and host names.
EN Features 17
The digital sender is an HP JetSend-enabled device. You can use it
to send documents to the following types of devices:
printers on your company intranet that are HP JetSend-enabled
computers with HP JetSend for Windows software installed (you
can download a free copy of the HP JetSend for Windows
software for Windows NT or 95 from the HP JetSend website at
http://www.jetsend.hp.com)
Both types of devices must have a valid TCP/IP address.
Third-party programs installed on computers on the
network
You can customize the HP 9100C Digital Sender to support third-
party programs being used in your office. Users then have the ability
to distribute documents from the digital sender directly to these
programs.
18 Chapter 1 - About the digital sender EN
Security
The HP 9100C Digital Sender operates as a standalone unit on the
network. You administer each digital sender independently of any
other device on the network under a password that applies only to
that digital sender.
The digital sender accepts three types of users:
registered users
Individuals who have been set up to use the digital sender by
means of a user profile. You must be a registered user to use the
HP Address Book Manager. Only registered users have private
address books that are accessible at the digital sender.
guest users
Individuals who are not registered users and who do not have
user profiles. Guest users can use the digital sender and all
public address books. However, they cannot see or use private
address books, nor can they use the ABM. The administrator can
entirely disable guest user access.
administrator for the digital sender
The individual (referred to as the “administrator” in this guide)
who performs administrator activities for the digital sender.
Because the digital sender is a standalone unit on the network,
these activities can be performed independently of any other
network activity. Administrator privileges for the digital sender do
not require network privileges. Activities include such things as
establishing the level of security for the digital sender and
maintaining the public address books. The administrator has
access to all private address books, as well as the activity log for
each user.
The administrator controls digital sender security in several ways:
By determining who can use the digital sender (registered users
and guest users, or only registered users).
By requiring passwords. Passwords are available at two levels:
administrator and registered users. Both are optional. Passwords
control what each type of user can see and do at the digital
sender.
By determining whether new or changed user profiles require
administrator validation before they take effect. If validation is
required, users do not have access to certain information at the
digital sender until their profile has been authorized by the
administrator.
EN Components 19
Components
Hardware components
The following illustrations show the digital sender hardware
components.
Front and top view
Front view with ADF unit raised
1Control
panel
Document output
support
Power switch
Document
output tray
Document guides
ADF unit
(raises to
reveal glass)
Glass
20 Chapter 1 - About the digital sender EN
Rear view
ADF connector cable
ADF connector socket
Control panel Control panel
connector cable
Power connector
socket
Preinstalled HP JetDirect
print server (interface card)
Control
panel
connector
socket
with network connector
socket
EN Components 21
Software components
The HP 9100C Digital Sender comes with the following software
components:
HP JetAdmin software
A Windows program that lets you remotely configure, monitor,
and control HP network peripherals such as printers, plotters, and
scanners. You use it for the digital sender to do the following:
•configure, disable, and enable digital sender distribution
services (such as e-mail and fax)
•configure network parameters (such as DNS and WINS name
resolution)
•configure security parameters
•monitor the status of the digital sender on the network
•troubleshoot problems
The HP JetAdmin software includes online help.
HP Address Book Manager (ABM)
Used to set up user profiles, as well as public and private address
books for sending documents to e-mail or fax destinations directly
from the digital sender. Also used to configure printers for use
with the digital sender and to customize the control panel. The
ABM maintains a log of all digital sender activities, which is useful
in monitoring and troubleshooting. The ABM includes online
help.
HP Digital Sender Link
Moves documents from the digital sender to designated folders
on the network. Any kind of program can then use the
information. The HP Digital Sender Link includes online help.
HP Digital Sender Service
Supplied with the digital sender to provide support for LAN fax
products and for customizing interfaces with other third-party
programs. This software can be installed only on Windows NT
computers.
Online documentation
You can choose to install online versions of the user guide and
administrator guide. The Adobe® Acrobat® Reader program can
also be installed to view these online documents if it is not
already installed on your network or computer.
22 Chapter 1 - About the digital sender EN
Specifications
Equipment specifications
Feature Description
Product type Flatbed and sheetfed
Scanning element Charged-coupled device
Light source Xenon lamp
Interface LAN: Ethernet or Token Ring
Optical resolution 600 dpi (dots per inch)
Maximum scanning speed 15 pages per minute (text quality)
Image processing Black-and-white documents
Fine text (intended for OCR)
Color documents
Color and black-and-white photographs
High-resolution color and black-and-white
photographs
Compression Hardware: optimized JPEG
Software: G4 and HP Smart
Compression Imaging Technology
AC line voltage 100 to 240 Vac, 50 to 60 Hz
Power consumption 33 W idle
70 W operating
Noise levels 35 dB idle
50 dB when operating the flatbed
55 dB when operating the ADF
Weight 16.0 kg (35.27 lb)
Duty cycle 10,000 pages per month
Control panel display 240-by-64 pixel graphic LCD
Blue dots on silver-gray background
CCFL (Cold Cathode Fluorescent Lamp)
backlit
EN Specifications 23
Keypads 40-key alphabetic keypad
12-key numeric keypad
Help key
Simplex/duplex key for single-sided or
double-sided scanning
Green “go” button and red “stop” button
4 context-sensitive function keys
Scan engine Full-color and grayscale ADF (automatic
document feeder) and flatbed scans
Image calibration
Color and tonal adjustment
Data scaling and enhancement
Data conversion to different data types
(text, halftone, and color draft modes)
Automatic document feeder
(ADF) 50-page capacity
High feeding accuracy and reliability
High-speed scans
Variety of paper sizes and weights
Correct order output
Automatic start and stop at any speed
Feature Description
24 Chapter 1 - About the digital sender EN
Environmental ranges
CAUTION The operating environment should be stable, with no abrupt changes
in temperature or humidity, or your digital sender might be damaged.
If you move the digital sender from a cold to a warm environment, wait
about two hours before using it.
Temperature
Operating 5 to 40° C (41 to 104° F)
Storage -30 to 60° C (-22 to 140° F)
Humidity
Operating 10 to 80% noncondensing (10 to 32.5° C)
10 to 45% noncondensing (32.5 to 40° C)
Storage 10 to 85% (0 to 40° C)
10 to 50% (40 to 60° C)
EN Specifications 25
Supported capabilities
Operating capabilities
Description Maximum
Multiple selections at control panel (combination of each
individual e-mail address and each distribution list) 128
Destinations for an e-mail message (combination of all
individual e-mail addresses and all addresses in
selected distribution lists)
1,024
Destinations for a fax transmission 64
Pending fax transmissions 128
Characters in a telephone number 80
Memory capabilities
Description Maximum
Users 512
Public e-mail addresses 200,000
Public fax addresses 1,024
Public e-mail distribution lists 512
Public printers 256
Private e-mail addresses for each user 256
Private distribution lists for each user 100
Entries in an e-mail distribution list 512
Entries in the activity log for each user 100
Entries in the activity log for the administrator 200
Function keys that can be customized 11
Destinations that can be configured for each customized
function key 512
26 Chapter 1 - About the digital sender EN
German noise declaration
Geräuschemission
LpA <70 dB
am Arbeitsplatz
normaler Betrieb
nach EN 27779
Die Daten sind die Ergebnisse von Typprüfungen.
French EMC regulation
NOTE: Réglementation Française - Déclaration d'installation et
d'utilisation d'un produit ATI de Classe A.
L'utilisateur d'un appareil de traitement de l'information (ATI) de
Classe A suivant la norme de compatibilité électroma- gnétique
NFEN 55022, doit être déclaré auprès de la préfecture du
département ou l'appareil est installé et utilisé ainsi qu'au Ministère
des Telecommunications.
Le formulaire de déclaration a utiliser est disponible auprès des
services de la Préfecture.
EN Specifications 27
Declaration of conformity
EC Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name: Hewlett-Packard Italiana S.p.A.
Manufacturer’s Address: Viale Europa, 2
24040 Stezzano (BG)
ITALY
Declares that the product
Product Name: HP 9100C Digital Sender
Model Numbers: C1313A, C1314A, C1315A, C1316A
Product Options: All
Conforms to the following specifications:
SAFETY IEC 950:1991 +A1+A2+A3+A4 / EN 60950:1992 +A1+A2+A3+A4
IEC 825-1:1993 / EN 60825-1:1994 Class 1
EMC CISPR 22:1993+A1 / EN 55022:1994 Class A
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 ± 4 KV CD; ± 8 KV AD
IEC 801-3:1984 / prEN 55024-3:1991 3 V/m
IEC 801-4:1988 / prEN 55024-4:1992 ± 0.5 KV signal lines
± 1.0 KV power lines
IEC 1000-4-3:1995 / EN 61000-4-3:1996 3 V/m
IEC 1000-4-5:1995 / EN 61000-4-5:1996 ± 1.0 KV differential
± 2.0 KV common
IEC 1000-3-2:1995 / EN 61000-3-2:1995
IEC 1000-3-3:1994 / EN 61000-3-3:1995
AS/NZS 3548:1992 / CISPR 22:1993 + A1 Class A
Supplementary information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and
the EMC Directive 89/336/EEC and carries the CE-marking accordingly.
The product was tested in a typical configuration with Hewlett-Packard test systems.
Bergamo, 30 June 1998
__________________________________
Tiberio Tesi - Quality Assurance Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department
HQ-TRE, Herrenberger Straße 130, D71034 Böblingen (Fax: +49-7031-3134)
Australian Contact: Product Regulation Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria
3130 - Australia
28 Chapter 1 - About the digital sender EN
EN Introduction 29
2Installing and
configuring
Introduction
Installing and configuring the HP 9100C Digital Sender for the first
time consists of:
physically installing the unit
configuring network and security parameters
installing the software
configuring users
setting up public e-mail and fax destinations
designating the printers that can be used with the digital sender
Each HP 9100C Digital Sender exists on the network independently
of any other digital sender. However, once you have configured one
digital sender, you can replicate that configuration for any other digital
sender on the same network.
At any time after initial configuration, you can change what you have
set up. Depending on what you want to do, you use one of the
following methods (explained in chapter 3 on monitoring and
maintaining the digital sender).
digital sender control panel
HP JetAdmin software
HP Address Book Manager
HP Digital Sender Link
Note If your network includes an HP Network ScanJet 5 scanner, see
“Coexisting with the HP Network ScanJet 5 scanner” on page 61 for
special considerations.
30 Chapter 2 - Installing and configuring EN
Installation requirements
Environmental requirements
stable environment with no temperature or humidity changes
room temperature of 5 to 40° C (41 to 104° F)
relative humidity of 10 to 80% noncondensing
sturdy, level surface
well-ventilated room with no exposure to chemicals or direct
sunlight
location free of constant vibrations
Network system requirements
One of the following operating environments:
Microsoft Windows 9x
Windows NT 4.0 or 5.0 (Intel PC) workstation and server
Network:
Microsoft TCP/IP protocol stack or compatible
SMTP-MIME e-mail server that can be reached by the digital
sender through a dedicated connection (the digital sender does
not support dial-up connections)
Administrator:
Pentium® processor
Windows 9x: 16 MB of RAM minimum, 32 MB recommended
Windows NT: 32 MB of RAM minimum, 64 MB recommended
25 MB of hard disk space
VGA monitor
Client system requirements
Windows 9x, or Windows NT 4.0 or 5.0 (Intel PC) workstation and
server
Pentium processor
Windows 9x: 16 MB of RAM minimum, 32 MB recommended
Windows NT: 32 MB of RAM minimum, 64 MB recommended
41 MB of hard disk space
VGA monitor
EN What ships in the box 31
Space requirements
The following figure illustrates the space requirements for the HP
9100C Digital Sender.
What ships in the box
The following illustration shows what ships in the box with HP 9100C
Digital Sender.
Control panel and
automatic document
feeder (ADF)
Digital
sender
Compact disc
Power cable
Documentation (includes optional
language sticker for keypad and
HP JetSend sticker)
Cable collar
32 Chapter 2 - Installing and configuring EN
The configuration process
Fast-track configuration
After you have physically installed the digital sender, you only need to
configure a few parameters at the control panel to begin using the
digital sender right away. After you have configured these “fast-track”
parameters, you will be able to:
discover the digital sender over the network
send e-mail messages
use e-mail addresses located on an LDAP server of your
choosing
send documents to HP JetSend-enabled devices on your network
Extended and optional functionality
Once you have established the digital sender on the network and
enabled basic functionality, you can extend functionality for the
services you wish to implement. You can also configure optional
parameters for the services you have already set up.
In general, the extended and optional features consist of the
following:
security preferences
DNS and WINS name resolution
ability to send faxes from the digital sender
ability to send documents from the digital sender to other
computers on your network
ability to send documents from the digital sender to printers on
your network
See “Digital sender parameters” on page 73 for a list of all the
parameters you can configure for the digital sender and where you
configure them.
EN The configuration process 33
Assigning an IP address to the digital sender
The easiest and recommended method for assigning an IP address to
the digital sender is by entering it directly at the control panel. Several
alternate methods exist:
assign using the HP JetAdmin software
You can use the HP JetAdmin software at your computer to
assign or change the IP address for the digital sender.
assign using a DHCP or BOOTP server
You might be more familiar with assigning IP addresses to
network devices from a DHCP or BOOTP server. In this scenario,
you prepare the device attached to the network, make an entry for
it on the DHCP or BOOTP server, and then turn the device on.
The HP JetDirect print server inside the HP 9100C Digital Sender
picks up its IP information from the DHCP or BOOTP server.
Note You can let the digital sender time out to a default IP address. In fact,
this happens automatically if you do not manually assign an IP address
at the control panel within the timeout period of 2 minutes.
The default IP address is not a valid address. You must change the
address to one of your own assignment. You can use the control panel
or the HP JetAdmin software to do this at any time.
Preparing for configuration
Before you start configuring the HP 9100C Digital Sender for the first
time, take a few minutes to prepare so that you can complete the
steps without interruption. Use the checklist on the following page.
34 Chapter 2 - Installing and configuring EN
Configuration Checklist
Decisions needed for installation
Method you want to use to assign IP address to the digital sender: manually at
the control panel (recommended), or from a DHCP or BOOTP server.
Method you want to use for installing client software: from the installation
compact disc, from a shared network folder, or from a website. If from a
shared network folder or website, decide where you want to locate the files.
Information needed for fast-track configuration
IP address for the digital sender ________________________________
IP subnet mask ________________________________
IP gateway ________________________________
E-mail server address ________________________________
E-mail default from (e-mail address) ________________________________
If you choose to enable the LDAP directory service (optional)
LDAP server address ________________________________
LDAP search root ________________________________
HP JetSend device addresses (optional) ________________________________
________________________________
Decisions and information needed for extended functionality
Do you want to enable the fax service?
Fax product name ________________________________
IP address of the server where you plan to
install the required HP Digital Sender Service ________________________________
Path of workarea folder used by the product ________________________________
Do you want to enable convenience copying?
Type and network address of printers ________________________________
________________________________
Do you want to enable DNS or WINS name resolution?
IP address of the DNS server ________________________________
IP address of the DNS server domain ________________________________
IP address of the WINS server ________________________________
Do you want to set up registered users at this time?
For each user, you will need: user name, user computer address, user e-mail address
EN The configuration process 35
Overview of configuration
Follow the steps in the order shown in the illustration below. Detailed
steps follow the illustration. See “Troubleshooting the installation” on
page 63 if you encounter any problem.
Overview of the configuration process
FAST-TRACK CONFIGURATION
EXTENDED AND OPTIONAL CONFIGURATION
Configure fast-track parameters
at the control panel
Configure extended and optional
parameters at the control panel
Run the setup program to install
the administrative software
Configure extended and optional
parameters using the HP JetAdmin software
Configure the HP Address Book Manager
Test the installation
Distribute the client software to
user computers
Install the unit
36 Chapter 2 - Installing and configuring EN
Fast-track configuration steps
Install the unit
1Unpack the digital sender:
Lift the digital sender out of its
box and remove all shipping
bags.
Remove all tape from the ADF
(automatic document feeder).
Save the carton and all
packaging material for
repackaging.
2If you have a Token Ring network
with 4-Mbps operation, remove the
HP JetDirect print server (J3112A
interface card), set the data-rate
switch to 4 Mbps, and reinstall the
print server. See “Removing and
replacing the HP JetDirect print
server” on page 124 for details.
3Unlock the digital sender:
Lift the ADF clear of the digital
sender and place it on a clean,
stable surface.
Unlock the digital sender by
rotating the locking screw 90
degrees clockwise.
Reinstall the ADF.
4Install the cables:
ADF cable
control panel cable
network cable (not provided)
power cable
5Plug the power cable into a
grounded power outlet.
1
3
4
ADF
cable
Control
panel cabl
e
Network
cable
Power
cable
CAUTION If you ever need to move
the digital sender to
another location, make
sure that you lock it first.
Moving the digital sender
when it is unlocked will
damage the unit.
EN Fast-track configuration steps 37
6Clamp the cable collar around the
network cable as close as possible
to the digital sender end. This collar
prevents electromagnetic
interference (EMI) with the digital
sender.
7If you are using a language other
than English, place the language
sticker on the control panel.
8If you choose to enable the
HP JetSend service, place the
HP JetSend sticker on the digital
sender.
9Turn the digital sender on. The
power switch is located on the lower
part of the front side.
9
7
6
Language sticker
8
HP JetSend sticker
38 Chapter 2 - Installing and configuring EN
Configure fast-track parameters at the control
panel
After you have physically installed the digital sender, you only need
to configure a few parameters at the control panel to begin using the
digital sender right away. After you have configured these “fast-track”
parameters, you will be able to send e-mail messages, use
e-mail addresses located on an LDAP server of your choosing, and
send documents to HP JetSend-enabled devices on your network.
The “fast-track” parameters consist of the following (see
“Configuration menu parameters” on page 80 for more detailed
explanations):
IP configuration (to specify how the digital sender is to receive
its TCP/IP configuration—manually or from a DHCP or BOOTP
server)
IP Address (of the digital sender)
IP Subnet Mask (if you use subnets)
IP Gateway (IP address of the gateway server used to send
packets off the local network)
E-mail Server Addr. (IP address of the SMTP-MIME e-mail
server)
E-mail Default From (default e-mail address for the FROM field
of e-mail messages from the digital sender)
Administrator Password (recommended—not required)
LDAP Server Address (IP address of the server that hosts the
LDAP server—not required)
LDAP Search Root (basepoint from which to start searches for
names on the LDAP server—required if you configure an LDAP
server address)
JetSend (either enabled or disabled—not required)
EN Fast-track configuration steps 39
To configure parameters at the control panel
1If you have not already done so, turn the digital sender on. The
first time you configure the digital sender, the configuration menu
appears.
Note You can reach the configuration menu at any time by pressing
SHIFT+ALT+ . Make sure the digital sender is in an idle state
beforehand (the green light under the button is off).
2Scroll to each parameter you want and configure it. See the table
on the next page for information on how to use the keys.
3When finished, press SAVE.
4At this point you can do either of the following:
end installation and begin using the digital sender immediately
with e-mail, LDAP, and HP JetSend functionality
continue installation and configure extended and optional
capabilities
Control panel keys used for the configuration menu
Use this key To do this
Up/down arrows Scroll through the choices in a list.
and In the configuration menu
Scroll through the list of parameters.
In the dialog for a parameter
Move between fields; increase or decrease values.
CANCEL
(function key) In the dialog for a parameter
Cancel any changes made and close the dialog.
CLEAR
(function key) In the dialog for a parameter
Delete the contents of a field.
EXIT
(function key) In the configuration menu
Close the configuration menu and discard all changes you made.
OK
(function key) In the configuration menu
Open the dialog for the parameter you have selected to make changes.
In the dialog for a parameter
Confirm the value and close the dialog.
SAVE
(function key) In the configuration menu
Close the configuration menu and save the values you have changed.
40 Chapter 2 - Installing and configuring EN
To configure HP JetSend-enabled devices (optional)
This section applies if you enabled the HP JetSend service. As a
convenience for your users, you can configure the addresses of
HP JetSend-enabled devices commonly used in your office. Then,
users can select from a list of devices at the control panel instead of
having to manually enter an IP address or DNS name.
To add a device to the list:
1At the control panel, press JETSEND.
2Type the IP address or DNS name for the HP JetSend-enabled
device you want to add, and then press OK. The device is added
to the list.
3If you want to add another device, press NEW and repeat step 2.
The list can contain up to 64 devices
EN Extended and optional configuration steps 41
Extended and optional configuration steps
Configure extended and optional parameters
at the control panel
To configure extended and optional functionality
1In the configuration menu at the control panel, scroll to each
parameter you want and then press OK.
2Configure the parameters. See the table on page 39 for
information on how to use the keys.
3When finished, press SAVE.
Listed below are the additional parameters you can configure at the
control panel for extended and optional functionality (see
“Configuration menu parameters” on page 80 for more detailed
explanations of all parameters):
Date, Time (of the digital sender)
Paper Size (default size for the scanning area)
Language (for the control panel, if other than English)
Admin Full Name (full name of the administrator)
Administrator E-mail (e-mail address of the administrator used
by the digital sender to send e-mail notifications)
E-mail Default Subject (default text for the SUBJECT field in
e-mail messages sent by the digital sender)
LDAP Service Port, LDAP Account Name, LDAP Password
(additional parameters for configuring the LDAP directory
service)
DNS Server Address, DNS Domain (for DNS name resolution)
WINS Server Address (for WINS name resolution)
42 Chapter 2 - Installing and configuring EN
Run the setup program to install the
administrative software
During the setup program, you decide how you want to later distribute
the client software to user computers:
installation compact disc
Users can install client software using the same setup program
on the installation compact disc that is used in this step.
shared network folder or website
If you choose one of these options, the setup program gives you
the opportunity to place the files where you want.
If the setup program finds that a particular software component has
already been installed, it issues a message asking if you want to
overwrite the existing file(s) and continue. When you overwrite a
component, the setup program installs the new version in the same
folder—you do not have the opportunity to change the location. This
means that the first person who installs the software sets the target
folder for all later installations.
There are special considerations if you are installing the software on a
Windows NT computer and plan to share it with both an HP 9100C
Digital Sender and an HP Network ScanJet 5 scanner. See
“Coexisting with the HP Network ScanJet 5 scanner” on page 61.
The setup program installs all the software that is necessary to use
the digital sender (see the table on the next page).
The software needed by client computers is distributed to users in a
later step, which either you or users can do (see “Distribute the client
software to user computers” on page 55).
EN Extended and optional configuration steps 43
Administrative software installed by the setup program
Software Purpose
HP JetAdmin Utilities The core HP JetAdmin software that is used to
remotely configure, monitor, and control HP
network peripherals.
HP JetAdmin Extension Add-on HP JetAdmin software that supports the
digital sender.
HP Address Book
Manager Used to set up user profiles, as well as e-mail
and fax destinations for sending e-mail
messages and faxes directly from the digital
sender. Also used to configure printers for use
with the digital sender and to customize the
control panel.
HP Digital Sender Link The software that moves scanned documents
from the digital sender to the default inbox
locations on the network or user computers.
Used if you have not installed the HP Digital
Sender Service (the HP Digital Sender Link and
the HP Digital Sender Service cannot be running
on the same computer).
HP Digital Sender Service Installed only on Windows NT computers and
only if you want to use the digital sender fax
service with an installed LAN fax product or want
to customize an interface with a third-party
program. This is the software supplied with the
digital sender to provide this support.
Online documentation Online versions of documentation in .pdf format
(administrator guide, user guide, quick
reference, and getting started guide).
Adobe Acrobat Reader Needed only if you install the online guides and
you do not already have the Acrobat Reader or
Acrobat Exchange program installed. Used to
read the .pdf files for the documentation.
44 Chapter 2 - Installing and configuring EN
To run the setup program
1Turn your computer on. If the computer is already on, close any
programs that are running.
2Insert the installation compact disc into the CD-ROM drive. The
setup program starts automatically with a welcome page.
3Click Next on the welcome page, and then follow the instructions
on the screens that follow.
Notes about the choices:
We recommend that you choose Before Installing before
starting the install.
You can change the language of the setup program using the
choices for Setup Language.
For this installation, choose HP Digital Sender Administrator
and then Administrator Software.
Choose HP Digital Sender Service only if you are installing
on a Windows NT computer and want to use the digital sender
fax service with an installed LAN fax product.
The HP JetAdmin software has two parts: Utilities and
Extension. Be sure to select both.
Select Client Software Distribution if you plan to distribute
the digital sender software to client computers from the
network (a later step, described under “Distribute the client
software to user computers” on page 55). During the install,
you are asked where on the network you want to place the
client software.
4Be sure to register the digital sender when the registration
window appears. (However, you can register the digital sender at
any time later by double-clicking the registration icon in the
HP 9100C program group.)
5When the installation is complete, restart the computer.
EN Extended and optional configuration steps 45
Configure extended and optional parameters
using the HP JetAdmin software
There are two ways to navigate through the configuration pages in the
HP JetAdmin software.
interview mode
Takes you through the configuration pages one at a time, asking
for information in a fixed order. You move to the next question by
pressing Next and move back to previous questions by pressing
Back. Everything takes effect at once when you click Finish at
the end of the interview mode session.
expert mode
Displays the Configuration window with tabs for all the
configuration pages. You select the page you want and fill in the
information. You can move between pages at will. Information
takes effect whenever you click OK at the bottom of the window.
When the HP JetAdmin software is first installed, the interview mode
is active by default. You can change the mode at any time using the
steps below.
Using the configuration pages in the HP JetAdmin software that you
installed in the previous step, configure any of the information listed
below. Note that you might already have configured some of the
parameters at the control panel. See “Configuration menu
parameters” on page 80 for more detailed explanations of all
parameters.
digital sender description (General page)
TCP/IP information—if you have not configured this information
at the control panel (TCP/IP page)
Domain Name Service (DNS) and Windows Internet Name
Services (WINS) parameters (DNS/WINS page)
security preferences (Security page)
e-mail service parameters (E-mail page)
fax service parameters (Fax page)
LDAP directory service parameters (LDAP page)
46 Chapter 2 - Installing and configuring EN
To change configuration mode
1Start the HP JetAdmin software. The main window appears.
2Click the Options menu and note the Interview Mode check box.
Interview mode is enabled when a check mark appears in the
check box.
3To change to expert mode, clear the Interview Mode check box.
To select the digital sender you want to configure
1Start the HP JetAdmin software. The main window appears. The
digital sender should be listed in the device list with the IP
address you assigned (or a symbolic name, if applicable).
2In the device list, click the digital sender you want to configure.
3On the Device menu, click Modify.
Note If you do not see the digital sender in the device list, on the Device
menu, click Find. In the Find a device dialog box, type the IP address
you assigned and click Find.
Use a different method if the digital sender has been assigned a default
IP address. First, at the control panel, display the self-test page by
pressing SHIFT+ALT+. Find the MAC address in the list of
parameters. Then, in the HP JetAdmin software, click Device and then
New to get the list of unconfigured devices. You should be able to
identify the digital sender by the MAC address. Select the device and
then click Configure. You can then assign IP information.
To move through the configuration pages
You move differently through information, depending on mode:
Interview mode: Click Next to move to the next question,
click Back to move to previous questions.
Click Finish at the end of all questions to
commit the information you have entered.
Expert mode: Click the tab for the configuration page you
want. Click OK at the bottom of the
Configuration window at any time to commit
the information you have entered so far.
EN Extended and optional configuration steps 47
1 General page.
Optional. Type a Description if one is missing, or change the
existing description. The description might include such
information as type of device and location.
2TCP/IP page. Used to configure TCP/IP information if you have
not already done so at the control panel.
Choose the method by which the digital sender receives its
TCP/IP configuration (manual, DHCP, or BOOTP).
If you choose manual, type the required information in the
TCP/IP Address, Subnet Mask, and Default Gateway fields.
3 DNS/WINS page. The digital sender uses DNS and WINS to
resolve symbolic network names into IP addresses. This feature
must be used if you identify e-mail and fax servers, printers, and
computer names by network name instead of by IP address.
Enable the name resolution you want. You can select both
Enable Domain Name System (DNS) and Enable Windows
Internet Naming Service (WINS) at the same time. When you
enable both, the digital sender attempts to resolve network
names using WINS first, and then DNS.
For DNS. Type the Default search domain. In the DNS
Server Search Order field, you can specify up to five DNS
servers for use in resolving DNS names. At least one DNS
server is required if you enable DNS. Enter each as an IP
address. To resolve network names, the digital sender
contacts DNS servers in the order you specify in the list.
The digital sender uses the Default search domain to build
fully qualified network names. For example, if the default
search domain is “hp.com” and you specify the e-mail server
as “email_gw,” the digital sender tries to contact the computer
identified by the fully qualified network name
“email_gw.hp.com.” Usually the default search domain
corresponds to the network domain where the digital sender is
installed. If you do not specify a default, all the network names
used by the digital sender must be fully qualified ones.
Otherwise, they cannot be resolved.
For WINS. Type an IP address for the Primary WINS Server
(required when WINS is enabled) and a Secondary WINS
Server (optional).
48 Chapter 2 - Installing and configuring EN
Optional. The digital sender maintains a history (cache) of
previous name resolutions. Using this cache improves
response times, since the digital sender does not then have to
repeat the query every time the same name needs to be
resolved. If you wish to use the cache feature, click Advanced
and then click the check box next to Enable WINS/DNS
Name-to-IPAddress cache.
4Security page. Used to configure the administrator profile and
digital sender security preferences.
If you did not enter the information at the control panel, type
the administrator E-mail Address, Full Name, and Company
Name. The e-mail address is used by the digital sender to
notify the administrator when events that require attention
have occurred.
If you did not enter an administrator password at the control
panel or want to change it, click Change password. Type the
existing password (if there is one) in the Old field. Type the
new password in the New field and then again in the Confirm
new field. Click OK. Note that the administrator password is
case-sensitive. A password change is not committed until you
choose to exit the configuration pages and save the changes
by clicking Finish (or OK if in expert mode).
Select your preference for Notify me through e-mail when
events that require my attention occur. This controls
whether the administrator receives these notifications. (See
“Controlling notifications” on page 85 for more information
about notifications.)
Select your preference for Administrator must always
validate creation/changes of registered user profiles. This
controls whether the administrator must validate new user
profiles and changes to existing user profiles before they can
take effect.
Select your preference for Allow guest usage. This
determines who can use the digital sender: registered users
(those with a user profile), guest users, or both.
EN Extended and optional configuration steps 49
5E-mail page. Used to enable and configure the ability to send
Internet e-mail from the digital sender. You might have configured
some of this information at the control panel already.
Type the e-mail SMTP server address in the IP Address or
Network Name box. If you enter a network name, make sure
that you have enabled either DNS or WINS name resolution on
the DNS/WINS page.
Type the defaults for Default FROM, Default Full Name, and
Default Message SUBJECT. The digital sender uses these
defaults for the envelope information of e-mail messages.
If you have configured the e-mail service at the control panel, a
check mark already appears for Enable Internet E-mail. If
there is no check mark, select the field. This makes the e-mail
service available to users at the control panel. When disabled,
the service becomes suspended but remains configured.
Optional. To configure advanced features for the e-mail
service, click Advanced and select your preferences for the
following.
Break apart
messages larger
than
SMTP servers sometimes have a
maximum size for e-mail attachments. Use
this field to break large documents into
multiple messages that fit the size
limitations of your SMTP server.
Attachment file
type Select the file format you want for the
e-mail attachments that are created by the
digital sender.
Message text
language Users can provide a subject line at the
control panel, but the digital sender
provides a standard text message in the
language specified here.
50 Chapter 2 - Installing and configuring EN
6Fax page. Enables and configures the fax service. To use this
service, the HP Digital Sender Service must already be installed
on a Windows NT computer on your network. A LAN fax product
must also be installed.
In the IP Address or Network Name field, type the IP address
or network name of the computer where the HP Digital Sender
Service is installed. If you enter a network name, make sure
that you have enabled either DNS or WINS name resolution on
the DNS/WINS page.
Select your fax product from the Product Name list.
In the MailboxID field (if available), type the ID corresponding
to the digital sender account configured in the LAN fax server
administrative software.
Select your preferences for Notifications. The digital service
works with some fax products to provide notifications for fax
transmissions. If supported by your fax product, select your
preferences for how you want notifications distributed.
You set the printer for fax transaction reports in the ABM (see
“Managing printers” on page 111).
Click the Enable Fax check box to enable the fax service. This
makes the fax service available to users at the control panel.
When disabled, the service becomes suspended but remains
configured.
Optional. To configure advanced features for the fax product
you have selected, click Advanced and select your
preferences for the following. Each product has its own default
values; some can be changed and some cannot.
Exchange File
Format File format for sending data to the fax
server.
Resolution Sending resolution.
Max. Trans. Speed Maximum fax transmission speed.
ECM Error Correction Mode (enabled or
disabled).
Retry Maximum number of retries for each fax
transmission.
Interval Number of minutes between retries.
Default Accounting
Code Used to add an identifier to fax
transmissions for billing purposes.
EN Extended and optional configuration steps 51
7LDAP page. Used to configure the ability to query LDAP
directory services for e-mail addresses and to import addresses
from an LDAP directory into address books.
In the LDAP Server IP Address or Network Name field, type
the IP address or network name of the LDAP server. If you
enter a network name, make sure that you have enabled either
DNS or WINS name resolution on the DNS/WINS page.
Required. The Search root field restricts searching to a
specific area of the LDAP directory information tree.
Directories are often represented in a hierarchical way using a
tree. In this field, enter the basepoint (root) from which to start
the search for e-mail addresses. This basepoint can be a
country, an organization, or other type of group.
Optional. Used to specify the account used by the digital
sender to access the LDAP server directory when the server
requests authentication. If not used, the digital sender logs in
to the LDAP server using anonymous rights. Select the
Authenticate transactions with the server check box when
the digital sender must log in to the LDAP server. Type
Account name. Type a Password and then type it again in
the Confirm password field.
Click the Enable Directory Services check box to enable the
LDAP directory service. This selection makes the SEARCH key
available to users at the control panel when entering the TO
field of an e-mail message. When disabled, the service
becomes suspended but remains configured.
Optional. To configure advanced features for the LDAP
directory service, click Advanced and select your preferences
for the following.
Port number Port at which the LDAP server is listening.
The default is 389.
Search time-out Number of seconds the digital sender waits
for an answer to a search from the LDAP
server. The default is 5 seconds; 0 means
the timeout is dictated by the LDAP server.
Maximum
number of hits Maximum number of entries matching the
query to be returned by the LDAP server.
The default is 15; 0 means the maximum
number is dictated by the LDAP server.
52 Chapter 2 - Installing and configuring EN
Configure the HP Address Book Manager
This section leads you through the steps for setting up users, public
destinations, public distribution lists, printers, and administrator
preferences for the digital sender. You can continue or change this
configuration at any time. Note that users have the ability to register
themselves as users once they have access to the digital sender.
To create registered users and add them as
destinations to the Public Email address book
1Start the ABM at your computer. To do this, click Start, point to
Programs, then HP 9100C, and click HP Address Book
Manager.
2In the ABM main window, click Users.
3On the File menu, click New.
4Complete the information in the New User Profile dialog box and
then click Add.
Click Delivery Notification if you want the user to receive
e-mail notifications regarding e-mail transmissions. Note that
this feature works only if your system supports DSN and if you
supply an e-mail address for the user in this profile.
Click Add E-mail address to Public Address Book to add
the user to the Public Email address book.
Make sure you select the Account Enabled check box.
5Repeat step 4 for each registered user you want to add.
6When finished, click Close.
Use the HP Address Book Manager (ABM) to configure any of the
following at this time.
registered users
Public Email address book
Public Fax address book
a public distribution list for the Public Distribution Lists address
book
printers to be available for convenience copying
administrator preferences for user profile validation and
notifications
EN Extended and optional configuration steps 53
To add fax destinations to the Public Fax address
book
1Start the ABM.
2In the ABM main window, click Public Fax.
3On the File menu, click New.
4Complete the information in the New Fax dialog box and click
Add.
5Repeat step 4 for each fax destination you want to add.
6When finished, click Close.
To create a public distribution list for the Public
Distribution Lists address book
Creating a public distribution list at this time is optional. However, you
might want to create one or more to contain the registered users in
different workgroups in your office.
1Start the ABM.
2In the ABM main window, click Public Distribution Lists.
3On the File menu, click New. The words “New List” appear.
4Type over the words “New List” with the name for the distribution
list.
5Press ENTER.
To add e-mail destinations to a public distribution list
Use this procedure to add e-mail addresses to the public distribution
list you just created above. Distribution lists contain only e-mail
destinations. The steps assume you are adding e-mail addresses that
you have already set up in the Public Email address book.
1Start the ABM.
2In the ABM main window, click Public Email.
3Select the addresses you want to add.
Note To select a continuous set of e-mail addresses, click the first one, hold
down SHIFT, and click the last one you want; the entire set is highlighted.
To select more than one individual address, click the first one, hold
down CTRL, and click the others that you want, one at a time; the
addresses you select are highlighted.
54 Chapter 2 - Installing and configuring EN
4On the Edit menu, click Copy.
5Click Public Email.
6On the Edit menu, click Paste. The destinations are added to the
list.
To add printers to the Public Printers address book
for convenience copying
The first printer you configure becomes the default printer for fax
transaction reports (if you have configured the fax service to print
these reports, which is one of the options available through the Fax
page in the HP JetAdmin software).
1Start the ABM.
2In the ABM main window, click Public Printers.
3On the File menu, click New.
4Complete the information in the New Printer dialog box and click
Add.
5Repeat step 4 for each printer you want to add.
6When finished, click Close.
To set administrator preferences for user profile
validation and notifications
You might already have set administrator preferences on the
HP JetAdmin software Security page. If so, skip this section.
Here you decide two things:
whether you want to control user profiles by personally validating
them when users create or change them
whether you want to be notified by e-mail when events that
require your attention occur
For further information about security controls, see “Security” on
page 18. For further information about notifications, see “Controlling
notifications” on page 85.
1Start the ABM.
2On the Digital Sender menu, click Security.
3Complete the information in the Security level dialog box.
4When finished, click OK.
EN Extended and optional configuration steps 55
Distribute the client software to user
computers
The client software must be installed at each user computer. The
digital sender user guide contains the same steps found in this
section—either you or your users can perform them.
If users install the client software, you need to tell them what method
to use:
installation compact disc
shared network folder
website
In this step, you distribute the software listed below to the user
computers (clients) that will be accepting documents from the digital
sender and using the HP Address Book Manager.
HP Address Book Manager
HP Digital Sender Link
Online user guide
Client software installed by the setup program
Software Purpose
HP Address Book Manager Used to set up user profiles, as well as e-mail and fax
destinations for sending e-mail messages and faxes directly
from the digital sender. Also used to configure printers for use
with the digital sender and to customize the control panel.
HP Digital Sender Link This is the software that moves scanned documents from the
digital sender to the default inbox locations on the network or
user computers. Used if you have not installed the HP Digital
Sender Service (the HP Digital Sender Link and the HP Digital
Sender Service cannot be running on the same computer).
Online user guide Online version of the user guide in .pdf format.
Adobe Acrobat Reader Needed only if you install the online user guide and you do not
already have the Acrobat Reader or Acrobat Exchange program
installed. Used to read the .pdf file for the guide.
56 Chapter 2 - Installing and configuring EN
To install the client software
1Turn the client computer on. If the computer is already on, close
any programs that are running.
2If the software is being installed from the network, log in to the
network, click Start and then Run, type the path to the folder
where you placed the installation files, and click OK.
- Or -
If the software is being installed from the compact disc, insert it in
the CD-ROM drive. The setup program begins automatically.
- Or -
If the software is being installed from a website, open the site
where you placed the installation files. Click the download button
to download and launch the installation.
3Follow the instructions on the screen. During the installation, you
need to specify the following:
which programs to install (by default, all programs are
installed)
where to store the programs (you can accept the default
location or choose another location on the computer)
path to the default inbox where the data sent to the computer
by the digital sender is stored (you can accept the default
location or choose another location on the or the network)
4When the installation is finished, restart the computer.
All the programs you selected are installed. If you installed the
HP Digital Sender Link you can choose which program is the target
program, as explained in the user guide in the chapter on the HP
Digital Sender Link.
EN Extended and optional configuration steps 57
Test the installation
Use the following steps to verify that all is working as it should. See
“Troubleshooting the installation” on page 63 if you experience a
problem.
To test the installation
1Check the control panel. There should be a function key for each
functionality that you configured.
2Display the self-test page to verify that the HP JetDirect print
server is successfully linked to the network. The TCP/IP status
parameter should read “READY.” To display the page, at the
control panel press
SHIFT+ALT+
3For Fast Ethernet (10/100Base-TX) networks only (HP J3113A
print server): Check the LEDs on the interface card. Either the
10-Mbps or 100-Mbps LED (depending on your network) should
be lit.
4Test the e-mail service to confirm that the digital sender can
communicate through Internet e-mail.
If you configured the IP address using the control panel, send
a test e-mail message to yourself. Check your e-mail inbox to
verify that it was delivered.
If you configured the IP address using the HP JetAdmin
software, check your e-mail inbox for the message that the
digital sender generates when you have configured the e-mail
server correctly. (This assumes that you have configured an
administrator e-mail address for the digital sender.)
5Test the PC service by sending a test document to a computer
you configured. Note that the HP Digital Sender Link must be
running on that computer (one of the programs installed on the
client computer), and the receive capability must be enabled (see
the user guide for details).
6Test the fax service by sending a test fax.
7Test the convenience copy service by sending a test document to
a printer you configured.
58 Chapter 2 - Installing and configuring EN
Customizing the digital sender to support third-
party programs
You can customize the HP 9100C Digital Sender to support third-
party programs being used in your office. Users then have the ability
to distribute documents from the digital sender directly to these
programs.
Note Customizing for third-party support is an advanced feature of the digital
sender. The interface with the third-party program is not automatic and
requires special programming.
Three steps are involved:
1Using the HP Address Book Manager, you assign a name for the
third-party program to a function key; this is the name that
appears on the control panel for users to select. The assignments
appear under Customized Function Keys in the ABM main
window. Up to 11 function keys can be customized in this way.
2Then, still in the ABM, you configure at least one destination for
the customized function key. You can assign up to 512
destinations to each function key. The destinations appear in the
hierarchy under Customized Function Keys in the ABM main
window. Each destination you configure is independent of the
others. This means that you can have different settings for each
(such as destination network address and file format).
3Prepare the third-party program to accept and use the data from
the digital sender. For specific information on how to do this, see
the digital sender website (http://www.digitalsender.hp.com).
Once this work has been completed, users can select the third-party
program they want by pressing the corresponding function key on the
control panel at the digital sender. A list of the preconfigured
destinations appears at the control panel and they choose the
destination they want.
The table on page 59 explains the items in the ABM that you
configure for each function key. Steps for configuring this feature
begin on page 60.
EN Customizing the digital sender to support third-party programs 59
Items to configure for each function key assignment
Item Description
Name Name of the third-party program that you want to
appear on the function key at the control panel. This
name can be up to 31 characters, but only the first
nine display on the control panel.
Scanning Mode Scanning mode you want for documents delivered to
the program (see “Sending qualities” on page 12 for
information about sending modes):
CP (control panel) OVERWRITE
BW DOCUMENT
FINE TEXT
COLOR DOCUMENT
COLOR/BW PHOTO
HIGH RESOLUTION PHOTO
If you choose CP OVERWRITE, the setting at the
control panel is always used. In all other cases, the
setting here overrides anything selected at the
control panel.
File Format Format in which the document is delivered to the
program. All files are multipage (that is, all pages in a
document are stored as a single file).
PDF
Multipage TIFF—G4 compression for black-and-
white data
PCL5—PackBits (RLE) compression
Destination’s Network
Address IP address or symbolic name (DNS/WINS) of the
destination on the network where the digital sender
document is delivered. Either the HP Digital Sender
Link or the HP Digital Sender Service must be
installed at this destination.
Inbox Path Path to the folder at the network destination where
the documents are stored. This folder can be a
network folder, or one that is local to the computer
where the HP Digital Sender Link or HP Digital
Sender Service is installed. If you choose a network
folder, the HP Digital Sender Link must have write
access to that folder.
Additional
Information A generic parameter string that is specific to each
third-party program. The string can be up to 127
characters.
60 Chapter 2 - Installing and configuring EN
To customize a function key
1Start the ABM.
2In the ABM main window, click Customized Function Keys.
3On the File menu, click New. The words “New Keyword” appear.
4Type over the words “New Keyword” with the name of the third-
party program as you want it to appear at the control panel for the
function key.
5Press ENTER.
To delete a customized function key
1Start the ABM.
2In the ABM main window, click Customized Function Keys, and
then click the function key you want to delete.
3On the File menu, click Delete.
To configure a function key destination
1Start the ABM.
2In the ABM main window, under Customized Function Keys,
click the function key you want to configure.
3On the File menu, click New. The New Function Key Item dialog
box appears.
4Complete the fields in the dialog box and then click Add. (See the
table on page 59 for explanations of the fields.)
5Repeat step 4 for each destination you want to add.
6When finished, click Close.
EN Coexisting with the HP Network ScanJet 5 scanner 61
Coexisting with the HP Network ScanJet 5
scanner
Administrator matters
The HP 9100C Digital Sender and the HP Network ScanJet 5
scanner coexist on the same network without conflict.
The two devices do not use the same resources.
You do not overwrite or erase anything by installing the digital
sender software.
The version of the HP JetAdmin software that comes with the
digital sender can manage both the digital sender and the HP
Network ScanJet 5 scanner. (However, previous versions of the
HP JetAdmin software do not work with the digital sender.)
Client matters
The client software for the HP 9100C Digital Sender and the HP
Network ScanJet 5 scanner can coexist on the same computer, and
in fact can interact.
HP Network ScanJet 5 scanner
Documents sent to the computer from the HP Network ScanJet 5
scanner are routed using the HP ScanJet Utility. You can continue
to use the PaperPort™ software for HP to manage them. All this
software can work independently of the client software for the
digital sender.
HP 9100C Digital Sender
Documents sent to the computer from the digital sender are
routed using the HP Digital Sender Link. The HP Address Book
Manager is an additional software component for the digital
sender.
To use one program to manage all documents
It is possible to use just one program on the computer to manage all
scanned documents. Users can do this by specifying a program as
the preferred inbox for the HP Network ScanJet 5 scanner and setting
the file type to .pdf (if available) or multipage .tif (see the
documentation for the HP Network ScanJet 5 scanner for information
on setting these options). Documents are still routed using the HP
ScanJet Utility, but they appear in the target program.
The reverse is not possible. That is, you cannot use the PaperPort
software with the digital sender.
62 Chapter 2 - Installing and configuring EN
When you install the client software on the user computer, the setup
program detects if there is an HP Network ScanJet 5 scanner on the
network. It gives you the opportunity to designate a target program as
the preferred inbox for documents scanned with the HP Network
ScanJet 5 scanner.
To move e-mail addresses from the HP Network
ScanJet 5 scanner to the digital sender
You can export e-mail addresses in the HP ScanJet Utility to the
digital sender HP Address Book Manager. In the HP ScanJet Utility,
export the e-mail addresses in .csv (comma-separated value) format.
Then use the ABM import procedure to import them for use with the
digital sender.
Note The e-mail feature was added to the HP Network ScanJet 5 scanner
with firmware version 2.0. The ability to export e-mail addresses
assumes you have upgraded to firmware version 2.0.
LAN fax service matters
This section applies only when you plan to enable the digital sender
fax service on a Windows NT server and you have already installed
the HP Network ScanJet 5 scanner on that server.
If you do not plan to use the HP Network ScanJet 5 scanner any
longer, uninstall it before you install the digital sender. The reason for
this is that the digital sender comes with two versions of the HP Digital
Sender Service that supports the fax functionality—one to handle
networks with just the digital sender, and a more extensive one to
handle networks with both the digital sender and the HP Network
ScanJet 5 scanner. If the setup program detects an HP Network
ScanJet 5 scanner on the network, it installs the more extensive
service. This more extensive service places a larger load on your
network than the service for the digital sender alone.
If you plan to use both the HP Network ScanJet 5 scanner and the
digital sender on the same network, make sure that all the software
for the HP Network ScanJet 5 scanner is currently installed before
you install the digital sender.
The HP Digital Sender Service is installed as a service associated
with an existing user account. The account must have the following
characteristics:
user password never expires
user is part of the administrator group
user has rights set to “Logon as service”
EN Uninstalling the software 63
Uninstalling the software
You can uninstall software components in two ways:
Click the uninstall icon for the component in the program group.
Click the Add/Remove Programs icon in the Windows Control
Panel.
Troubleshooting the installation
Use the information in this section to help resolve common problems
encountered while installing the digital sender.
Function key problems
You should see a function key on the control panel for each
functionality that you configured. See the table below if you do not see
a function key.
Function keys on the control panel
If you do not see Do this
EMAIL In the configuration menu at the control panel or
the HP JetAdmin software, make sure that all the
required e-mail parameters are configured
(e-mail server address, e-mail default from).
On the HP JetAdmin software E-mail page,
make sure that the Enable Internet E-mail
check box is selected.
FAX On the HP JetAdmin software Fax page, make
sure that the Enable Fax check box is selected.
Make sure that the HP Digital Sender Service is
installed.
PCIn the ABM, make sure that you have configured
at least one user profile.
COPY In the ABM, make sure that you have defined at
least one network printer.
JETSEND In the configuration menu at the control panel,
make sure the JetSend parameter is set to “on.”
Any function key Try the actions listed above for individual keys.
Use the other information in this installation
troubleshooting section.
64 Chapter 2 - Installing and configuring EN
Installation problems
Installation problems
Problem Actions
Software will not install. Verify that your network operating system and computer hardware
support the HP 9100C Digital Sender (see “Installation
requirements” on page 30).
All programs except Systray and Explorer should be closed. To
check, press CTRL+ALT+DELETE. If there are other open programs,
click one, and then click End Task. Repeat for each open
program. Then reinstall the software.
If the problem persists, contact HP customer support.
HP JetAdmin software
did not install. If the HP JetAdmin software fails to install, the setup program
stops. Check the result code in the file called JAResult.ini in your
Windows\System folder to verify the problem. The result is 1 if the
HP JetAdmin software installed and exited as expected, and 0 if a
problem with the software exists.
Try reinstalling the software. If the problem persists, contact
HP customer support.
The computer cannot
read the installation
compact disc.
The correct drive might not have been specified. Check for the
proper drive letter. Often, it is D or E for the CD-ROM drive.
Check the compact disc for damage. Try using the compact disc
on another computer, or copy the compact disc or disk folders to
the hard drive. Then install from the hard drive.
If the problem persists, contact HP customer support.
You cannot exit the
configuration menu at
the control panel.
The HP JetDirect print server is unconfigured (does not have a
valid IP address). Use the control panel to assign an IP address.
After changing the
default language, the
control panel shows all
the messages in
English regardless of
the language you
selected.
The digital sender is not using the localized messages stored on
the hard drive. Contact HP customer support.
EN Troubleshooting the installation 65
A newly configured
digital sender does not
appear in the
HP JetAdmin software
device list.
The discovery process can sometimes take a while. Wait a few
minutes.
In the HP JetAdmin software, refresh the database with F5. Or,
click Device and then click Find. In the Find a device dialog box,
type the IP address you assigned and then click Find.
Force a complete new discovery by pressing F7. This might take a
long time if you have a large number of devices on your network.
Then repeat the Device/Find steps.
Go to Options/Preferences on the TCP/IP Discovery page. Add
the IP address to the list of devices for which to search. Click OK
and then press F7 again.
In the HP JetAdmin software, click View and then click Details.
Choose to show the IP address column by clicking View and then
Columns and then adding the IP address to the selected
headings. Click OK to return to the main window device list and
see if the digital sender is listed with its IP address.
The digital sender does
not have a valid IP
address.
If the digital sender was assigned a default IP address or you did
not assign an IP address (either manually at the control panel or
through DHCP or BOOTP), display the self-test page and note the
MAC address (see “Displaying the self-test page” on page 116). In
the HP JetAdmin software, click Device and then click New. You
should see the MAC address for the digital sender listed. Click the
device, click Configure, and then configure an IP address. You
should be able to see the digital sender when you return to the
main window device list.
The digital sender is not
working after you have
installed a new
JetDirect card.
Try to display the self-test page (see “Displaying the self-test
page” on page 116). If you cannot display the page, there is a
problem between the digital sender and the HP JetDirect print
server (interface card). If you can display the page, verify that the
TCP/IP status parameter reads “READY.”
Ensure that you have installed the interface card correctly.
Make sure that all cabling is securely connected.
Turn the digital sender off and then back on.
For Fast Ethernet (10/100Base-TX) networks only (HP J3113A):
Check the LEDs on the interface card. Depending on your
network, either the 10-Mbps or 100-Mbps LED should be lit. If not,
check that the jumper positions match your network (see “HP
JetDirect print server troubleshooting” on page 168 for details).
For Token Ring (IEEE 802.5) networks only (HP J3112A): Make
sure the network data rate on the interface card is set correctly
(either 4 Mbps or 16 Mbps). See “Removing and replacing the
HP JetDirect print server” on page 124 for details.
If the problem persists, contact HP customer support.
Installation problems (continued)
Problem Actions
66 Chapter 2 - Installing and configuring EN
Installation messages
This table contains the error messages that might appear when you
are installing the software and actions to take to resolve the problem.
Note Messages are listed in alphabetical order.
Installation messages
Message Description Actions
Attention, If you remove this
service, you will not be able
to use HP 9100C Digital
Sender and HP Network
ScanJet 5 with this
computer.
A service used by both the
digital sender and the HP
Network ScanJet 5 scanner is
installed on the Windows NT
computer. If you remove the
service, you also remove
support for the HP Network
ScanJet 5 scanner.
Decide if you want to remove
the service or not and then
continue with installation.
Domain or user name
specified during installation
does not exist or user does
not have Administrator
rights. Check correctness of
Domain and User Name. Do
you want to retry?
The domain name or user
name you entered during
installation does not exist.
Verify the accuracy of the
domain name and user name
you entered, and then try
again.
Error in removing/
uninstalling the service. This message occurs if the
HP Digital Sender Service that
you are trying to uninstall is not
installed. If the service is
running, it is stopped before
the uninstall.
Try again.
Error starting the service. If
on this PC there is a HP
Digital Sender Link up and
running there will be a
conflict and the service
cannot start.
A conflict exists with a running
copy of the HP Digital Sender
Link.
Make sure the HP Digital
Sender Service is installed.
If the HP Digital Sender Link
is running, disable it.
Error stopping the service. There was an error in stopping
the HP Digital Sender Service. Make sure the HP Digital
Sender Service is installed
and running.
EN Troubleshooting the installation 67
Setup has found a Digital
Sender Client Link installed
in your system. The Digital
Sender Service and the
Digital Sender Link can not
ran at the same time. If you
continue all private PC
users will lose their “Send to
PC” functionality unless the
service is stopped. Do you
want to continue?
The HP Digital Sender Service
and the HP Digital Sender Link
cannot run at the same time on
the same computer. If you
continue to install the HP
Digital Sender Service while
the HP Digital Sender Link is
running, users will not be able
to receive documents from the
digital sender at their
computers. Also, although
installed, the HP Digital
Sender Service will not start.
Close the HP Digital Sender
Link if you want to install the
HP Digital Sender Service.
Setup has found a HP
Network Scanner Service
installed in your system. Do
you want to install a new
service that will replace it
and that will be able to
manage both HP Network
ScanJet 5 and HP 9100C?
If you install the HP Digital
Sender Service that comes
with the digital sender, it
replaces the service that was
installed for the HP Network
ScanJet 5 scanner. The digital
sender service can manage
both the digital sender and the
HP Network ScanJet 5
scanner. If you do not install
the HP Digital Sender Service,
the digital sender will not work
on the Windows NT computer.
Decide if you want to install
the HP Digital Sender Service
or not and continue with the
installation.
See “Coexisting with the HP
Network ScanJet 5 scanner” on
page 61 for further information.
On this PC the Digital
Sender Service has been
installed by the
Administrator. The Digital
Sender Link cannot work if
the service is running. To be
able to receive documents
directly on this PC, the
administrator must disable
the service. Do you want to
continue?
The HP Digital Sender Service
is running on the computer.
The HP Digital Sender Link
cannot run unless you stop the
service. Without the HP Digital
Sender Link, the client cannot
receive documents arriving
from the digital sender.
Disable the HP Digital Sender
Service on the computer if
you want to install the HP
Digital Sender Link.
Setup was not able to install
it. Check if the service is
already installed.
Error installing the HP Digital
Sender Service. Make sure the HP Digital
Sender Service has not
already been installed.
If the HP Digital Sender
Service is installed, uninstall
and then install it again.
Installation messages (continued)
Message Description Actions
68 Chapter 2 - Installing and configuring EN
The service cannot be
installed with the specified
parameters. Its installation
will be stopped.
The installation command is
issuing an invalid parameter as
part of the command string.
Contact HP customer
support.
The specified Domain
Name is too long. Do you
want to retry?
The domain name you entered
is too long. Check the accuracy of the
domain name and type it
again.
The specified Password is
too long. Do you want to
retry?
The password you entered is
too long. Check the accuracy of the
password and type it again.
The Specified User
associated to the service
has not a valid Name. Type
user name again. Do you
want to retry?
The user name you entered is
invalid. Check the accuracy of the
user name and type it again.
The specified User Name is
too long. Do you want to
retry?
The user name you entered is
too long. Check the accuracy of the
user name and type it again.
You don’t have
Administrator rights or user
Information is not available.
Check if the current user is
part of the local
administrator group. Do you
want to retry?
You do not have administrator
rights, or user information is
not available.
Make sure you are part of the
local administrator group.
Installation messages (continued)
Message Description Actions
EN Introduction 69
3Administering
Introduction
Administrator activities
The table beginning on page 70 lists typical administrator activities.
Procedures in this chapter explain how to perform these activities. As
the table shows, you perform most of the activities in three places.
Sometimes you can do the same thing in more than one place.
control panel
Used to change configuration parameters and to perform certain
administrator activities. Only the administrator has access to the
configuration menu for performing these activities.
HP Address Book Manager (ABM)
Used to maintain user profiles, public address books, printers for
use with the digital sender, and security, and to back up and
restore address books.
HP JetAdmin software
Used to configure, monitor, and control network devices such as
the digital sender, and to troubleshoot network problems.
The activity log is an important tool for monitoring all digital sender
activities—those initiated by users as well as the administrator. You
view this log using the HP Address Book Manager (see “Using the
activity log” on page 113).
70 Chapter 3 - Administering EN
Administrator activities and where performed
Activity Where performed
Control panel ABM HP JetAdmin
Shutdown and restart activities
Shut the digital sender down
remotely without restarting Configuration/
Tools page
Shut the digital sender down
and restart remotely (reboot) Configuration/
Tools page
Shut the digital sender down at
the control panel Configuration menu/
TOOLS
Reset activities
Reset address books Configuration/
Tools page
Reset network parameters Configuration/
Tools page
Reset the digital sender to
factory defaults Configuration menu/
TOOLS
Configuration/
Tools page
Backup and restore activities
Back up address books Tools menu
Restore address books Tools menu
Restore old firmware images SHIFT+ALT+F0
(F0 = left function key)
Security and user profile activities
Change administrator password Configuration menu Digital Sender
menu/Security Configuration/
Security page
Erase administrator password SHIFT+ALT+r
Determine who can use the
digital sender (registered and
guest users or only registered
users)
Configuration/
Security page
Create and maintain registered
user profiles Main menu/Users
Change the need for registered
user profile validation Digital Sender
menu/Security Configuration/
Security page
Validate registered user profiles Main menu/Users
EN Introduction 71
Address book activities
Maintain the Public Email
address book Main menu/Public
Email
Maintain the Public Distribution
Lists address book Main menu/Public
Distribution Lists
Maintain the Public Fax address
book Main menu/Public
Fax
Import e-mail addresses from
another e-mail program Tools menu/
Address Book
Import
Configure an LDAP directory
server for e-mail address
searches
Configuration menu Tools menu/
Directory Configuration/
LDAP page
Import e-mail address from an
LDAP directory server Tools menu/
Address Book
Import
Check address books Configuration menu/
TOOLS
Tools menu/
Check Address
Books
Clear address books Edit menu/Clear
Address Books
Notification activities
Control e-mail notifications
when important events occur Digital Sender
menu/Security Configuration/
Security page
Control fax notifications Configuration/
Fax page
Miscellaneous activities
Use the activity log Tools menu/View
Log
Designate the network printers
that can be used with the ABM Main menu/Public
Printers
Designate the printer for fax
transaction reports Main menu/Public
Printers
Display the self-test page SHIFT+ALT+
Administrator activities and where performed (continued)
Activity Where performed
Control panel ABM HP JetAdmin
72 Chapter 3 - Administering EN
Change the contrast level on
the control panel SHIFT+ALT+
SHIFT+ALT+
Change default paper size for
scanning Configuration menu Configuration/
Page Setup
page
Change control panel language Configuration menu Properties/
Advanced page
Assign an asset number to the
digital sender Properties/
Advanced page
Administrator activities and where performed (continued)
Activity Where performed
Control panel ABM HP JetAdmin
EN Introduction 73
Digital sender parameters
The following table lists parameters that determine how the digital
sender works and where you can find them.
Administrator parameters and where found
Parameter
Where found
Control
panel ABM HP
JetAdmin Other
Network parameters
Method for obtaining TCP/IP
configuration Configuration
menu Configuration/
TCP/IP page
IP address of digital sender Configuration
menu Configuration/
TCP/IP page
IP subnet mask Configuration
menu Configuration/
TCP/IP page
Default IP gateway Configuration
menu Configuration/
TCP/IP page
DNS (Domain Name System)
enabled/disabled Configuration
menu
(server
address)
Configuration/
DNS/WINS
page
DNS server Configuration
menu Configuration/
DNS/WINS
page
Additional DNS servers and
default search domain Configuration/
DNS/WINS
page
WINS (Windows Internet
Naming Service) enabled/
disabled
Configuration
menu
(server
address)
Configuration/
DNS/WINS
page
WINS primary server Configuration
menu Configuration/
DNS/WINS
page
WINS secondary server Configuration/
DNS/WINS
page
WINS/DNS name-to-address
cache enabled/disabled Configuration/
DNS/WINS
page
74 Chapter 3 - Administering EN
Administrator and security parameters
Administrator name and e-mail
address Configuration
menu Configuration/
Security page
Administrator password Configuration
menu Digital
Sender/
Security
Configuration/
Security page
Administrator company Configuration/
Security page
Preference for requirement to
validate new and changed user
profiles
Digital
Sender/
Security
Configuration/
Security page
Preference for e-mail
notification when events that
require attention occur
Digital
Sender/
Security
Configuration/
Security page
Access rights at the control
panel Configuration/
Security page
User parameters
User profiles (includes user
password, e-mail address, and
IP address of computer)
Main menu/
Users
Product parameters
Digital sender description Configuration/
General page
Current date and time Configuration
menu
Control panel contrast level SHIFT+ALT+
SHIFT+ALT+
Control panel language Configuration
menu Properties/
Advanced
page
Default paper size for scanning Configuration
menu Properties/
Page Setup
page
Digital sender asset number Properties/
Advanced
page
Administrator parameters and where found (continued)
Parameter
Where found
Control
panel ABM HP
JetAdmin Other
EN Introduction 75
Customized function keys and
their destinations (ABM) Main menu/
Customized
Function
Keys
E-mail service parameters
Enabled/disabled Configuration
menu (IP
address)
Configuration/
E-mail page
E-mail SMTP server IP
address Configuration
menu Configuration/
E-mail page
Network name of e-mail SMTP
server (instead of IP address) Configuration/
E-mail page
Default contents of SUBJECT
and FROM fields for
transmissions
Configuration
menu Configuration/
E-mail page
Default Full Name associated
with the default FROM field Configuration/
E-mail page
Language for the body of
e-mail messages Configuration/
E-mail page
Whether to break apart
messages to fit SMTP server
size limitations
Configuration/
E-mail page
Attachment file type Configuration/
E-mail page
Destinations in the Public
Email address book Main menu/
Public Email
LDAP directory service
enabled/disabled Configuration
menu (server
address)
Configuration/
LDAP page
LDAP server IP address Configuration
menu Configuration/
LDAP page
LDAP server network name
(instead of IP address) Configuration/
LDAP page
LDAP service port number Configuration
menu Configuration/
LDAP page
Administrator parameters and where found (continued)
Parameter
Where found
Control
panel ABM HP
JetAdmin Other
76 Chapter 3 - Administering EN
LDAP search root, service
port, account name,
password
Configuration
menu Configuration/
LDAP page
LDAP authentication
requirement for transactions
with server enabled/disabled
Configuration/
LDAP page
LDAP search timeout and
maximum number of hits Configuration/
LDAP page
Fax service parameters
Enabled/disabled Configuration/
Fax page
IP address or network name of
the computer where the
HP Digital Sender Service is
installed
Configuration/
Fax page
LAN fax product name Configuration/
Fax page
Preferences for fax
notifications Configuration/
Fax page
Default printer for fax
transaction reports Main menu/
Public
Printers
LAN fax workarea Setup
program or
Windows
Control Panel
Services
File format for data sent to the
fax server Configuration/
Fax page
Fax resolution Configuration/
Fax page
Maximum fax transmission
speed Configuration/
Fax page
Maximum number of retries for
each fax transmission Configuration/
Fax page
Time interval between retries Configuration/
Fax page
Administrator parameters and where found (continued)
Parameter
Where found
Control
panel ABM HP
JetAdmin Other
EN Introduction 77
ECM (Error Correction Mode)
transmission enabled/disabled Configuration/
Fax page
Default accounting code Configuration/
Fax page
Destinations in the Public Fax
address book Main menu/
Public Fax
Send to computer parameters
Enabled or disabled HP Digital
Sender Link
IP addresses of receiving
computers User profiles
Default receive inbox HP Digital
Sender Link
Path to the working folder HP Digital
Sender Link
Target program used to view
and work with sent documents HP Digital
Sender Link
Preference for whether the
send also launches the target
program
HP Digital
Sender Link
File format for sending to the
computer User profiles
Convenience copy parameters
Network printers available for
convenience copying Main menu/
Public
Printers
Administrator parameters and where found (continued)
Parameter
Where found
Control
panel ABM HP
JetAdmin Other
78 Chapter 3 - Administering EN
Using the configuration menu at the control panel
The table on page 80 lists the parameters you can configure using the
configuration menu at the control panel.
Note The configuration menu is available only to the administrator if an
administrator password has been configured. See “Changing or setting
administrator password” on page 100 for information on how to set or
change this password.
Configuration menu keys
While in the configuration menu, you use both keypad keys and
labeled function keys to move through, select, and save values. The
following two tables explain these keys.
Keypad keys
Use this key To do this
SHIFT+ALT+At the control panel
Open the configuration menu.
The digital sender must be idle before using (green light
under is off).
and In the configuration menu
Scroll through the list of parameters.
In the dialog for a parameter
Move between fields.
Increase or decrease values.
TAB and In the dialog for a parameter
Accept the value in the current field and move to the
next field.
SHIFT+TAB and In the dialog for a parameter
Accept the value in the current field and move to the
previous field.
SHIFT+BACK In the dialog for a parameter
Delete the contents of the active field.
In the dialog for a parameter
Confirm the value and close the dialog (same as using
the OK function key).
Up and down arrow
keys Scroll through the choices in a list.
EN Using the configuration menu at the control panel 79
Function keys
Use this key To do this
CANCEL In the dialog for a parameter
Cancel any changes made and close the dialog.
CLEAR In the dialog for a parameter
Delete the contents of a field.
For some parameters, set the default value.
EXIT In the configuration menu
Close the configuration menu and discard all changes you
made.
OKIn the configuration menu
Open the dialog for the parameter you selected so that
you can make changes.
In the dialog for a parameter
Confirm the value and close the dialog.
SAVE In the configuration menu
Close the configuration menu and save the values you
entered.
TOOLS In the configuration menu
Display a list with the following choices: Shutdown,
Factory defaults, and Check Address Books.
80 Chapter 3 - Administering EN
Configuration menu parameters
See the following table for an explanation of the parameters in the
configuration menu.
Parameters that use an IP address can show only the numeric
address, even when a symbolic name has been assigned to a device.
Configuration parameters on the control panel
Parameter Description
Date Current date.
CLEAR sets the date to Jan 1, 1980.
Time Current time (24-hour clock).
CLEAR sets the time to midnight (0:0).
Paper Size Default size for the scanning area. Users can override
this setting at the control panel.
Choices: Letter, A4, or Legal.
Language Language in which keys and messages appear at the
control panel.
Choices: English, French, German, Italian, or Spanish.
The language changes as soon as you select a
different language.
IP Configuration To specify how the digital sender HP JetDirect print
server obtains its TCP/IP configuration. Choices:
MANUAL. From the control panel or using
management software such as the HP JetAdmin
software (you then use the IP Address, IP Subnet
Mask, and IP Gateway parameters).
BOOTP (Boot Protocol) or DHCP (Dynamic Host
Configuration Protocol). Automatically from the
network (the IP Address, IP Subnet Mask, and IP
Gateway parameters are ignored). A corresponding
server must be running and properly configured.
The next time you open the configuration menu, you
see the values that the HP JetDirect print server
automatically discovered. See “Assigning an IP
address to the digital sender” on page 33 for details.
Two things happen if you configured the IP address
using BOOTP or DHCP and later change the IP
address at the control panel or in the HP JetAdmin
software: (1) the IP address that was assigned is
released and (2) the setting for this parameter changes
to MANUAL.
Changing this value causes the digital sender to shut
down and restart.
EN Using the configuration menu at the control panel 81
IP Address Unique TCP/IP network address of the HP JetDirect
print server in the digital sender. Required for the
digital sender to work.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
IP Subnet Mask If subnets are used, the filter used to identify the
subnet of the HP JetDirect print server in the digital
sender.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
IP Gateway IP address of the gateway server used to send packets
off the local network.
CLEAR sets the address to 00.00.00.00.
Changing this value causes the digital sender to shut
down and restart.
Administrator Full
Name Full name of the administrator.
Up to 32 characters are allowed.
Administrator
Password Password for this digital sender.
You can have a different password for each digital
sender. Up to 15 characters are allowed. The password
is case-sensitive.
Administrator E-mail Administrator e-mail address.
This address is used by the digital sender to send
e-mail notifications. Up to 255 characters are allowed.
E-mail Server
Addr. IP address of the e-mail SMTP-MIME server.
CLEAR sets the address to 00.00.00.00.
If left blank or cleared, the e-mail service is disabled.
Both the E-mail Server Addr. and Email Default From
parameters must be enabled for the e-mail service to
work.
Configuration parameters on the control panel (continued)
Parameter Description
82 Chapter 3 - Administering EN
Email Default From Default e-mail address for the FROM field in
e-mail messages from the digital sender. This default
address is used only when:
users have not registered at the control panel and
send an e-mail message without entering anything
in the FROM field
registered users do not have an e-mail address in
their profile and send an e-mail message
Up to 255 characters are allowed.
If left blank or cleared, the e-mail service is disabled.
Both the E-mail Server Addr. and Email Default From
parameters must be enabled for the e-mail service to
work.
Note:
You must provide a default e-mail address to
prevent users from sending anonymous e-mail
messages.
Email Default
Subject Default text for the SUBJECT field in e-mail messages
sent by the digital sender.
This default text is used only when users do not
provide a subject of their own directly from the control
panel keypad.
Up to 128 characters are allowed.
E-mail Quality Default image quality used for documents sent by
e-mail.
Choices: B/W Document, Color Document,
Color-B/W Photo.
LDAP Server
Address IP address of the server that hosts the LDAP
(Lightweight Directory Access Protocol) directory for
e-mail address searches.
CLEAR sets the address to 00.00.00.00.
If left blank or cleared, the function is disabled.
LDAP Search Root Basepoint (root) from which to start searches for
names on the LDAP directory server. Directories are
often represented in a hierarchical way using a tree.
The basepoint might be a country, an organization, or
other type of group. Not all servers require this
information.
Up to 512 characters are allowed.
See the digital sender website for examples
(http://www.digitalsender.hp.com).
LDAP Service Port TCP/IP port number on which the LDAP directory
server is listening. The default port is 389.
Configuration parameters on the control panel (continued)
Parameter Description
EN Using the configuration menu at the control panel 83
LDAP Account
Name Account name used when the LDAP server requires an
authenticated login. Up to 512 characters are allowed.
LDAP Password Password associated with the LDAP Account Name.
PC Quality Default image quality used for documents sent to
computers.
Choices: B/W Document, Color Document,
Color-B/W Photo.
JetSend Used to enable the JetSend service.
The setting is either on or off.
DNS Server
Address IP address of the DNS server. Used for DNS (Domain
Name System) symbolic name resolution if you identify
servers and devices on your network by network name
instead of by IP address.
CLEAR sets the address to 00.00.00.00.
If left blank or set to 00.00.00.00, the function is
disabled.
Notes:
You can use the HP JetAdmin software to specify
up to four more DNS servers for use in resolving
DNS names. Configure this on the DNS/WINS
page.
On the DNS/WINS page, you can enable both DNS
and WINS at the same time. When both are
enabled, the digital sender attempts to resolve
network names using WINS first, and then DNS.
DNS Domain If DNS name resolution is used, the IP address of the
domain for the DNS server. Up to 256 characters are
allowed.
If left blank, the function is disabled.
WINS Server
Address IP address of the WINS server. Used for WINS
(Windows Internet Naming Service) symbolic name
resolution if you identify servers and devices on your
network by network name instead of by IP address.
CLEAR sets the address to 00.00.00.00.
If left blank or set to 00.00.00.00, the function is
disabled.
Note:
You can use the HP JetAdmin software to specify a
secondary WINS server. Configure this on the DNS/
WINS page.
Configuration parameters on the control panel (continued)
Parameter Description
84 Chapter 3 - Administering EN
To configure parameters at the control panel
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press SHIFT+ALT+.
3If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4When the configuration menu appears, select the parameter you
want.
5Make your changes. (See “Configuration menu keys” on page 78
for information on how to enter and change values for the different
parameters.)
6When finished, return to the configuration menu and press SAVE.
EN Controlling notifications 85
Controlling notifications
The digital sender notifies administrators and users of events in
several ways:
control panel messages
These messages report status and error conditions. See “Control
panel messages” on page 141 for a list and description of
messages.
activity log entries
The activity log is a record of digital sender use and system
activities. See “Activity log messages” on page 170 for a list and
description of entries. See “Using the activity log” on page 113
for information on how to access the activity log.
e-mail welcome message for new user profile
Every time you or a user creates a user profile, the digital sender
sends a “welcome” message to the owner of the profile. The
message serves the following purposes:
•notifies to which digital sender the profile has been added
•notifies that the profile is active and available at the control
panel
•validates correctness of the “from” information in the profile
•provides a printed copy of the user profile contents
e-mail message when important events occur
The administrator can choose to receive e-mail messages for
important events that occur—for example, if there is a change to
a user profile. See “To control whether you receive e-mail
messages when important events occur using the ABM” on
page 86 or “To control whether you receive e-mail messages
when important events occur using the HP JetAdmin software” on
page 86.
fax transmission notifications
Printed reports and e-mail messages with information about fax
transmissions are provided if your LAN fax product supports
notifications and if you have configured the digital sender for
them. See the description of notifications on the HP JetAdmin
software Fax page under “To move through the configuration
pages” on page 46.
notification of e-mail delivery (DSN)
Users can enable or disable the Delivery Status Notification
(DSN) feature in their user profiles if DSN is supported by your
system. If the feature is enabled, the user receives a notification
of e-mail delivery, but not a return copy of the message.
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Notes about notifications:
E-mail notifications require that the recipients have an e-mail
address configured in their user profile.
Your system might support DSN, but not all systems do. The
route to an e-mail destination might include a node that does not
support DSN. If DSN is not supported through the entire path, a
return notification might not occur.
All pending notifications are lost when you reset network
parameters and when fatal errors occur in operation. If anyone
turns the digital sender off, the notification for the job that was last
submitted might also get lost (however, you can check the activity
log to see if that particular transmission was successful).
To control whether you receive e-mail messages
when important events occur using the ABM
1Start the ABM.
2On the Digital Sender menu, click Security.
3Select your preference for Notify me through e-mail when
events that require my attention occur.
4Click OK.
To control whether you receive e-mail messages
when important events occur using the HP JetAdmin
software
1Start the HP JetAdmin software.
2On the device list, select the digital sender you want.
3Click Device and then click Modify.
4In the Configuration window, click Security.
5Select your preference for Notify me through e-mail when
events that require my attention occur.
6Click OK.
EN Controlling notifications 87
To control printed transaction reports and e-mail
messages for fax transmission
1Start the HP JetAdmin software.
2On the device list, click the digital sender you want.
3Click Device and then click Modify.
4In the Configuration window, click Fax.
5Select your preferences for notifications.
6Click OK.
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Shutting down and restarting
Use the shutdown procedure for the following reason:
to prepare the digital sender to be physically turned off (for
example, when you need to replace a part)
Notes about the procedure:
Shutdown locks the digital sender from use until you restart it.
The procedure does not turn the power off. Jobs in process might
be interrupted.
You can shut the digital sender down at the control panel, or do it
remotely using the HP JetAdmin software.
You cannot discover the digital sender on the network using the
HP JetAdmin software until you restart it.
To shut down using the control panel
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press SHIFT+ALT+.
3If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4When the configuration menu appears, press TOOLS.
5Select Shutdown and press OK.
6Press OK to confirm that you want to shut down.
EN Shutting down and restarting 89
To shut down and (optionally) restart using the HP
JetAdmin software
1Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2Start the HP JetAdmin software.
3In the device list, click the digital sender you want to shut down.
4Click Device and then click Modify.
5In the Configuration window, click Tools.
6Click one of the following:
Shutdown Shut down without restarting
Re-boot Shut down and then restart
7Click OK.
8Click OK to confirm that you want to shut down.
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Resetting
Resetting address books
Use this procedure for the following reasons:
when you want to clear the e-mail addresses of all address books
and reenter the addresses (for example, if significant changes to
e-mail addresses in your company have occurred)
as a general practice before you restore address books, so that
the database is clean (described under “Restoring” on page 96)
when instructed to do so by troubleshooting steps or
HP customer support
Resetting address books does the following:
erases the administrator password
locks the digital sender from use until the reset is complete
erases the contents of all public and private address books
erases all activity logs
CAUTION This action cannot be undone.
To reset address books
1Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2Start the HP JetAdmin software.
3In the device list, click the digital sender you want to reset.
4Click Device and then click Modify.
5In the Configuration window, click Tools.
6Click Reset address book, and then click OK.
7Click OK to confirm that you want to reset.
EN Resetting 91
Resetting network parameters
Use this procedure for the following reasons:
when you move the digital sender from one network to another
network
when instructed to do so by troubleshooting steps or
HP customer support
Resetting network parameters does the following:
locks the digital sender from use until the reset is complete
erases the configuration for TCP/IP, DNS/WINS, security (except
the administrator password), e-mail, fax, and LDAP settings
erases all pending fax notifications
removes the digital sender from the list of devices in the
HP JetAdmin software (since the digital sender is no longer a
configured device), which means that it can no longer be
discovered over the network
Notes about the procedure:
The procedure does not touch address books in the ABM.
After you reset the network parameters, neither you nor any users
can use the digital sender again until you have reconfigured it,
starting with the steps under “Configure fast-track parameters at
the control panel” on page 38.
CAUTION This action cannot be undone.
To reset network parameters
1Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2Start the HP JetAdmin software.
3In the device list, click the digital sender you want to reset.
4Click Device and then click Modify.
5In the Configuration window, click Tools.
6Click Reset network parameters, and then click OK.
7Click OK to confirm that you want to reset.
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Resetting to factory defaults
Use this procedure for the following reasons:
when you want to completely reconfigure the digital sender and
all address books
when instructed to do so by troubleshooting steps or
HP customer support
Resetting the digital sender to factory defaults is a combination of
resetting address books and resetting network parameters. It does
the following:
erases the administrator password
locks the digital sender from use until the reset is complete
erases the configuration for TCP/IP, DNS/WINS, security, e-mail,
fax, and LDAP settings
erases all pending fax notifications
erases the contents of all public and private address books
removes the digital sender from the list of devices in the
HP JetAdmin software (since the digital sender is no longer a
configured device), which means that it can no longer be
discovered over the network
Notes about the procedure:
After you reset the digital sender to the factory defaults, neither
you nor any users can use the digital sender again until you have
reconfigured it, starting with the steps under “Configure fast-track
parameters at the control panel” on page 38.
You can use either the control panel or the HP JetAdmin software
to reset the digital sender to the factory defaults.
CAUTION This action cannot be undone.
EN Resetting 93
To reset to factory defaults using the control panel
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press SHIFT+ALT+.
3If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4When the configuration menu appears, press TOOLS.
5Select Factory defaults and press OK.
6Press OK to confirm that you want to shut down.
To reset to factory defaults using the HP JetAdmin
software
1Make sure that no one is using the digital sender. The shutdown
interrupts any job in process.
2Start the HP JetAdmin software.
3In the device list, click the digital sender you want to reset.
4Click Device and then click Modify.
5In the Configuration window, click Tools.
6Click Reset to factory defaults, and then click OK.
7Click OK to confirm that you want to reset.
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Backing up and restoring address books
Backing up
Use this procedure for the following reasons:
as a part of your regular routine for backing up important
information
before you make a large number of changes in the HP Address
Book Manager
to make a copy of information so that you can replicate it on
another digital sender
when instructed to do so by troubleshooting steps or
HP customer support
Notes about the procedure:
The administrator and users can both back up address books, but
they have different capabilities:
•administrator
Can save a copy of all public and private address books, user
profiles, printer assignments, and function key assignments.
•users
Can save a copy of only their private address books.
The procedure does not back up any configuration performed at
the control panel or through the HP JetAdmin software.
The complete activity log is included in the backup.
You can save the backup file only on a computer where the
HP Digital Sender Link has write access.
Backup requires from 10 to 20 minutes (depending on the amount
of information being backed up).
The backup creates 19 files. We recommend that you store these
backup files in an otherwise empty folder.
Backup requires an average of 50 to 100 MB of free hard disk
space.
Do not delete, rename, or make any changes to the backup files.
If you do, the complete set becomes unusable.
Backing up locks the digital sender and the ABM from use until
the backup is complete.
EN Backing up and restoring address books 95
The backup creates a Notify.dat file that contains one of the codes
shown in the following table. You can find this file in the folder you
choose to place the backup.
To back up
1Make sure that no one is using the digital sender. The backup
interrupts any job in process.
2Make sure the HP Digital Sender Link is running on the computer
on which you will be storing the backup.
3Start the ABM.
4On the Tools menu, click Backup.
5For the Backup Directory field, click Browse to select the folder
in which you want to store the backup.
6Click Start.
You cannot stop the backup once you have started it. Clicking
Cancel only closes the window that monitors the operation.
7A dialog box appears if the folder you chose already contains
files. You can either delete the files and continue the backup, or
return to step 5.
8Check the status of the backup in the following places when it has
finished:
Activity log (see “Using the activity log” on page 113)
Notify.dat file (see the description in this section)
Status information in the Notify.dat file
Code Action
OK The backup completed successfully. No action required.
FAIL01 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL02 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL04 Note the code and contact HP customer support.
FAIL05 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL06 Retry. If the problem persists, note the code and contact
HP customer support.
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Restoring
Use this procedure for the following reasons:
to replace the address book information in a digital sender
to copy the address books from one digital sender to another
digital sender (these digital senders do not have to be on the
same network)
when instructed to do so by troubleshooting steps or
HP customer support
Notes about the procedure:
Restoring destroys the previous version of address books on the
computer that is receiving the restore.
The digital sender you restore the information to does not have to
be the same one that was backed up.
A restore requires from 10 to 20 minutes (depending on the
amount of information being restored.)
Restoring locks the digital sender and the ABM from use until the
restore is complete.
Restoring also includes the activity log.
The restore creates a Notify.dat file that contains one of the codes
shown in the following table. You can find this file in the restore folder.
Status information in the Notify.dat file
Code Action
OK The restore completed successfully. No action required.
FAIL01 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL02 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL04 Note the code and contact HP customer support.
FAIL05 Retry. If the problem persists, note the code and contact
HP customer support.
FAIL06 Retry. If the problem persists, note the code and contact
HP customer support.
EN Backing up and restoring address books 97
To restore
1Make sure that no one is using the digital sender. The restore
interrupts any job in process.
2Make sure the HP Digital Sender Link is running on the computer
that is to receive the restored files.
3Start the ABM.
4On the Tools menu, click Restore.
5For the Restore Directory field, click Browse to locate the folder
that contains backup files.
6Click Start.
You cannot stop the restore once you have started it. Clicking
Cancel only closes the window that monitors the operation.
7Click OK to confirm that you want to continue the restore.
8Check the status of the restore in the following places when it has
finished:
Activity log (see “Using the activity log” on page 113)
Notify.dat file (see the description in this section)
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Creating and maintaining user profiles
This section contains information about user profiles that pertains to
the administrator. See the user guide or the ABM online help for
details on other use.
Both users and the administrator have the ability to create a user
profile. However, there are important differences in their capabilities:
Users can see and change only their own profile. The
administrator can see and change any user profile.
Users cannot validate their own profile. If the administrator has
set up security to require validation, only the administrator can do
the validation (see “Controlling whether the administrator must
validate new or changed user profiles” on page 102 and
“Validating a new or changed user profile” on page 103).
To create a user profile
1Start the ABM.
2In the ABM main window, click Users.
3On the File menu, click New.
4Complete the information in the New User Profile dialog box
Click Delivery Notification if you want the user to receive
e-mail notifications regarding e-mail transmissions. Note that
this feature works only if your system supports DSN (Delivery
Status Notification) and if you supply an e-mail address for the
user in this profile.
Click Add E-mail address to Public Address Book to add
the user to the Public Email address book.
Make sure you select the Account Enabled check box.
5When finished, click Add.
6If you want to add another user profile, repeat steps 4 and 5.
7When finished, click Close.
EN Creating and maintaining user profiles 99
To change a user profile
1Start the ABM.
2In the ABM main window, click Users.
3Click the user whose profile you want to change.
4On the File menu, click Properties.
5Make your changes in the User Profile Properties dialog box.
6Click Change to confirm the changes and return to the main
window.
To delete a user profile
1Start the ABM.
2In the ABM main window, click Users.
3Click the user whose profile you want to delete.
4On the File menu, click Delete.
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Controlling security
Determining who can use the digital sender
The administrator determines who can use the digital sender: only
registered users (those with a user profile) or both registered users
and guest users.
To determine who can use the digital sender
1Start the HP JetAdmin software.
2In the device list, click the digital sender.
3Click Device and then click Modify.
4In the Configuration window, click Security.
5Use the Allow guest users field to indicate your preference
(anyone or only registered users).
6Click OK.
Changing or setting administrator password
You can change the administrator password using the control panel,
the ABM, or the HP JetAdmin software.
Note The administrator password is case-sensitive.
To change or set administrator password using the
control panel
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press SHIFT+ALT+.
3If an administrator password is already required, the HP 9100C
Login dialog box appears. Type the password and press OK.
4When the configuration menu appears, select Administrator
Password and then press OK.
5Type the old administrator password and press .
6Type the new password and press .
7Type the new password again and press CONFIRM.
8Press SAVE to save the password and exit the menu.
EN Controlling security 101
To change or set administrator password using the
ABM
1Start the ABM.
2On the Digital Sender menu, click Security. The Security Level
dialog box appears.
3Type the new password in the New box.
4Type the new password again in the Confirm New box.
5Click OK.
To change or set administrator password using the
HP JetAdmin software
1Start the HP JetAdmin software.
2In the device list, click the digital sender.
3Click Device and then click Modify.
4In the Configuration window, click Security.
5Click Change password. The Change administrator password
dialog box appears.
6Type the current password in the Old field. Type the new
password in the New field and then type it again in the Confirm
new field.
7Click OK.
Erasing administrator password
If you erase the administrator password, any user can connect to the
digital sender as the administrator and perform sensitive
administrator activities (such as erasing user address books and
resetting the digital sender to factory defaults).
After you have erased the administrator password, you can reassign a
password at any time. See “Changing or setting administrator
password” on page 100.
To erase administrator password
At the control panel, press SHIFT+ALT+r.
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Controlling whether the administrator must
validate new or changed user profiles
Any ABM user can create or change a user profile. However, the
administrator controls what happens then:
New user profile or change is accepted at once
Users can immediately access public address books and their
private address books at the control panel.
New user profile or change must be validated by the
administrator
Users receive a notification that their user profile has been
submitted, but needs validation. Work on any private address
books is not lost, but private address books are not available on
the digital sender until the administrator has validated the user
profile. The administrator also receives notification (if the option
for notification when important events have occurred is enabled,
as described under “Controlling notifications” on page 85).
Note The following user profile changes do not require validation, even if the
validation requirement has been set: password, file format, and e-mail
delivery notification (DSN).
To change the validation requirement using the ABM
1Start the ABM.
2On the Digital Sender menu, click Security.
3Select your preference for Administrator must always validate
creation/changes of user profiles.
4Click Change.
To change the validation requirement using the HP
JetAdmin software
1Open the HP JetAdmin software.
2In the device list, click the digital sender.
3Click Device and then click Modify.
4In the Configuration window, click Security.
5Select your preference for Administrator must always validate
creation/changes of registered user profiles.
6Click OK.
EN Controlling security 103
Validating a new or changed user profile
Use this procedure when new or changed user profiles require
validation (see “Controlling whether the administrator must validate
new or changed user profiles” on page 102 for details on how the
requirement is set). Users cannot access their private address books
at the control panel until their profiles have been validated.
To validate a new or changed user profile
1Start the ABM.
2In the ABM main window, click Users.
3Click the user profile that needs validation.
4On the File menu, click Properties.
5In the User Properties dialog box, select the Account Enabled
check box.
6Click Change.
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Working with address books
This section contains information about address books that pertains
to the administrator.
When you log in to the HP Address Book Manager as administrator,
the main window lists the following:
Public Email
Contains e-mail addresses available to any user. Only the
administrator can change information in this address book (see
“Maintaining the Public Email address book” on page 105).
Public Fax
Contains fax destinations available to any user. Registered users
and the administrator can change information in this address
book (see the user guide or the ABM online help for steps).
Public Distribution Lists
Contains predefined groups of e-mail addresses available to any
user. Only the administrator can change information in this
address book (see “Maintaining the Public Distribution Lists
address book” on page 105).
Users
Contains a list of all registered users (the main window that users
see contains only their own name). You can select any user and
see and change information in their private address books (see
the user guide or the ABM online help for steps).
Public Printers
Contains the network printers that users can access from the
digital sender to make copies of a document. Only the
administrator can change information in this address book (see
“Managing printers” on page 111).
Customized Function Keys
Contains the function keys that have been customized to support
third-party programs. Only the administrator can configure this
advanced feature of the digital sender (see “Customizing the
digital sender to support third-party programs” on page 58).
EN Working with address books 105
Maintaining the Public Email address book
Only the administrator can change information in the Public Email
address book.
To add an address to the Public Email address book
1Start the ABM.
2In the ABM main window, click Public Email.
3On the File menu, click New. The New E-mail dialog box
appears.
4Complete the information in the dialog box and then click Add.
5Repeat step 4 for each address you want to add.
6When finished, click Close.
To delete an address from the Public Email address
book
1Start the ABM.
2In the ABM main window, click Public Email.
3When the list of addresses appears, click the one you want to
delete.
4On the File menu, click Delete.
5Click Yes to confirm.
Maintaining the Public Distribution Lists
address book
Only the administrator can change information in the Public
Distribution Lists address book.
To add a list to the Public Distribution Lists address
book
1Start the ABM.
2In the ABM main window, click Public Distribution Lists.
3On the File Menu, click New. The words “New List” appear.
4Type over the words “New List” with the name for the distribution
list.
5Press ENTER.
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To delete a list from the Public Distribution Lists
address book
1Start the ABM.
2In the ABM main window, click Public Distribution Lists.
3Click the distribution list you want to delete.
4On the File menu, click Delete.
5Click Yes to confirm.
To add addresses to a distribution list
1Start the ABM.
2In the ABM main window, open the e-mail address book or
distribution list that contains the addresses you want to add to a
list.
3Select the addresses you want to add.
Note To select a continuous set of e-mail addresses, click the first one, hold
down SHIFT, and click the last one you want; the entire set is highlighted.
To select more than one individual address, click the first one, hold
down CTRL, and click the others that you want, one at a time; the
addresses you select are highlighted.
4On the Edit menu, click Copy.
5Click Public Distribution Lists.
6Click the distribution list you want to change.
7On the Edit menu, click Paste. The new destinations are added
to the list.
To delete addresses from a distribution list
1Start the ABM.
2In the ABM main window, click the distribution list that contains
the addresses you want to delete.
3Select the addresses. (See the note above for tips on selecting
them.)
4On the File menu, Click Delete.
5Click OK to confirm the deletion.
EN Working with address books 107
Importing e-mail addresses into address
books
This section contains information about importing e-mail addresses
that pertains to the administrator.
Both users and the administrator can import e-mail addresses into the
digital sender, but they have different capabilities:
Users can import e-mail addresses only into their private e-mail
address books. The administrator can import e-mail addresses
into the Public Email address book.
Users can import CSV (comma-separated value) files and LDIF
(LDAP Data Interchange Format) files. The administrator can
import these types of files, as well as HPBC (Hewlett-Packard
Batch Configuration) files. See the explanations and examples of
these three file formats below.
The administrator can choose to erase the contents of the
address book into which the e-mail addresses are being
imported, thus replacing the entire list. Users do not have this
option.
The procedures are the same for users and the administrator. See the
user guide or the ABM online help for steps.
A record of problems encountered during import is kept in a log file
called ImportAB.log. You can find this log in the Windows\Temp folder
of the computer on which the ABM is running. If errors occur during
the import, a message box asks if you want to view the log file then.
You can view the file at a later time as well, using any program (such
as Notepad) that reads .txt files.
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LDAP Data Interchange File (LDIF)
Characteristics of the file:
ASCII format
File extension of .ldif
For detailed and current information on this file format, see the LDIF
technical specifications maintained by the Internet Engineering
Task Force (IETF) at the following location:
http://search.ietf.org/internet-drafts/draft-good-ldap-ldif-00.txt
Example:
dn: cn=Mark White,mail=mw@acme.com
cn: Mark White
sn: White
givenname: Mark
objectclass: top
objectclass: person
locality: Bergamo, Italy
mail: mw@acme.com
telephonenumber: 123 123 [(+39 35) 123-123]
o: acme.com
dn: cn=bob red,mail=bob@red.com
cn: bob red
sn: red
givenname: bob
objectclass: top
objectclass: person
locality: Boise, Idaho USA
mail: bob@red.com
telephonenumber: 333 333 333
o: red.com
EN Working with address books 109
Comma-Separated Value (CSV)
Characteristics of the file:
ASCII format
one entry per line
file extension of .csv
fields on the command line are separated by a comma (,)
quotes around the name are needed if you want to include a
comma in the name
Example:
"Mark, White",mw@acme.com
Bob Red,bob@red.com
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Hewlett-Packard Batch Configuration (HPBC)
Characteristics of the file:
ASCII format
one command per line
file extension of .hpb
fields on the command line are separated by a space
quotes around the name are needed if you want to include a
space in the name
Commands that can be included in the file:
CA emailab Clear all entries in the Public Email address
book. If used, this must be the first line in the
file.
SE emailab Add the entry to the Public Email address book.
A user name and e-mail address are required.
This command can be mixed in the file with DE
commands.
DE emailab Delete the entry from the Public Email address
book. A user name is required. This command
can be mixed in the file with SE commands.
Example:
CA emailab
SE emailab “Mark White” “mw@acme.com”
SE emailab “Bob Red” “bob@red.com”
DE emailab “Alice Jones”
SE emailab “Dennis Johnson” “johnon@ime.com”
EN Managing printers 111
Managing printers
To enable convenience copying or printing of fax transaction reports,
you need to set up at least one printer for use with the ABM. The list
of printers that you make available appears in the ABM main window
under Public Printers.
The printers you choose must already be configured on the network.
You can set up any number of printers for convenience copying. At the
digital sender, users then select the one they want to use. Only one
printer can be used for fax transaction reports (users do not have a
choice).
To add a printer to the Public Printers list
1Start the ABM.
2In the ABM main window, click Public Printers.
3On the File menu, click New. The New Printer dialog box
appears.
4Enter Name, Network Address, and Type.
5If you want this printer to be the one that prints fax transaction
reports, select the Set as Default Printer for Reports check box.
If another printer has already been set as the default printer, a
dialog box asks you to confirm that you want to change.
6Click Add.
Note Fax transaction reports are possible only if your LAN fax product
supports notifications and if you have enabled them (see the
description of notifications on the HP JetAdmin software Fax page
under “To move through the configuration pages” on page 46).
To delete a printer from the Public Printers list
1Start the ABM.
2Click Public Printers.
3Click the printer you want to delete.
4On the File menu, click Delete.
5Click Yes to confirm.
112 Chapter 3 - Administering EN
To designate the printer for fax transaction reports
If the printer you want to use for fax transaction reports has not been
set up for use with the ABM, follow the steps under “To add a printer
to the Public Printers list” on page 111). Select the Set as Default
Printer for Reports check box.
If the printer has already been set up for use with the ABM, follow the
steps below.
Note Fax transaction reports are possible only if your LAN fax product
supports notifications and if you have enabled them (see the
description of notifications on the HP JetAdmin software Fax page
under “To move through the configuration pages” on page 46).
1Start the ABM.
2In the ABM main window, click Public Printers.
3Click the printer you want to use for fax transaction reports.
4On the File menu, click Properties.
5Select the Set as Default Printer for Reports check box.
6Click Change.
If another printer has already been set as the default printer, a
dialog box asks you to confirm that you want to change.
EN Using the activity log 113
Using the activity log
The digital sender keeps a record of events in an activity log (see the
box below). Every event has an “owner”—the individual who initiated
the action. System events (such as configuration changes made at
the control panel) name the administrator as their owner.
Both users and the administrator can view the log, but they have
different capabilities:
Users can view only the events they own as registered users and
the events initiated by guests users. The administrator can view
the log for the administrator, or the log for any user (registered or
guest).
The activity log for a user can hold up to 100 events. The log for
the administrator can hold up to 200 events.
When the maximum number of entries in the activity log is
reached, new events begin overwriting the oldest events.
You can view the log, copy and paste it into another program, save it
to a separate file, print it, or clear it.
See “Activity log messages” on page 170 for a list and explanation of
the messages.
Events recorded in the activity log
shutdown and restart
success or failure of an activity
user profile activity
erase of address book contents
backup
restore
firmware upgrade
system errors
changes in configuration made with the
configuration menu at the control panel
change to e-mail configuration
change to fax configuration
convenience copy enabled or disabled
change to security configuration
Information recorded about each event
date
time
owner
description of event
severity of event
(normal, warning, error, fatal)
114 Chapter 3 - Administering EN
To view the activity log for guest user or
administrator
1Start the ABM.
2On the Tools menu, click View Log.
3Click either Administrator or Guest.
4You can keep the activity viewer open while you work on your
computer. To close it, on the File menu, click Exit.
To view the activity log for a registered user
1Start the ABM.
2Click Users.
3Click the user whose log you want to see.
4 On the Tools menu, click View Log.
5Click the user name.
6You can keep the activity viewer open while you work on your
computer. To close it, on the File menu, click Exit.
EN Using the activity log 115
To use the activity log
The activity viewer shows different information about the messages
arranged in columns. You can sort the messages by the type of
information (for example, by severity in order to list all fatal messages
first). To do this, click the top of the column containing that
information. The status bar at the bottom of the viewer shows how
many messages are in the log for each type of message.
Using the activity log
To do this Action
Print the log On the File menu, click Print.
Copy the log You can copy all or parts of the log to the Windows
Clipboard and then paste it into another program (such as
Microsoft Excel). The program you paste the log into must
accept tab-delimited files.
Select the portion of the log you want to copy. On the Edit
menu, click Copy to place the information in the
Clipboard.
Save the log On the File menu, click Save As. Name the file using your
preferred format, choose a folder, and click OK.
Clear the log Clearing the log is useful if you are troubleshooting
problems. Once you clear the log, entries reflect only
current conditions. Clearing the log is also useful when
you have moved the digital sender, or made major
configuration changes.
On the Edit menu, click Clear.
Refresh the log If you have left the log open while you have been working,
you might need to refresh the log to see the most current
information.
On the Edit menu, click Refresh.
116 Chapter 3 - Administering EN
Displaying the self-test page
The self-test page displays useful information about the digital sender
(see the table on the next page). Use it for the following reasons:
verify configuration settings
verify the operating status of the HP JetDirect print server
learn the MAC address of the digital sender
learn firmware version numbers
The self-test page is in English only (even if you configure the control
panel for a different language).
To display the self-test page
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press the following while at the main menu or
during login:
SHIFT+ALT+
3To leave the self-test page, press EXIT.
EN Displaying the self-test page 117
Self-test page parameters
Parameter Descriptions
FW Ver. Version of firmware installed in the digital sender.
FW Date Release date of the firmware installed in the digital sender.
JetDirect Prd. # Product number of the HP JetDirect print server:
HP J3110A
Ethernet (10Base-T) networks
HP J3111A
Ethernet (10Base-T, 10Base-2) and LocalTalk networks
HP J3112A
Token Ring (IEEE 802.5) networks
HP J3113A
Fast Ethernet (10/100Base-TX) networks
JetDirect FW Rev. Version of firmware installed on the HP JetDirect print server
(G.xx.xx).
MAC Address Unique LAN hardware address assigned to the HP JetDirect print
server at the time of manufacture (for example, 0060B072525E).
IP Address Unique TCP/IP address of the HP JetDirect print server. This is
assigned by the administrator.
Subnet Mask If subnets are used, the filter used to identify the subnet of the
HP JetDirect print server. This is assigned by the administrator.
TCP/IP status Status of the connection to the network:
INITIALIZING
The HP JetDirect print server is searching for a valid IP address.
After 2 minutes, a default IP address is automatically assigned.
READY
The HP JetDirect print server has been assigned an IP address
and is actively connected to the network.
ERROR
A network or HP JetDirect print server error has been detected.
Gateway Addr. IP address of the default gateway server used to communicate with
nodes on other subnets or networks.
Received pkts Total number of packets received without error.
Bad packets Total number of packets received with errors.
Framing err. Total number of packets received that contained a CRC (cyclic
redundancy check) or framing (alignment) error.
Transm. pkts Total number of packets transmitted without error on the network.
Collisions Total number of packets that were not transmitted due to successive
collisions.
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Late collisions Total number of packets that were not transmitted due to late
collisions (collisions after the 64th byte of a packet).
Log Server Addr. IP address of the host computer that receives syslog messages from
the HP JetDirect print server.
JetDirect Cfg. Indicates how the digital sender has received its TCP/IP
configuration:
BOOTP
Automatically from a BOOTP server.
DHCP
Automatically from a DHCP server.
MANUAL
Manually from entries made at the control panel, from the HP
JetAdmin software, or from other means.
JetDirect ID HP manufacturing identification code assigned to the HP JetDirect
print server.
JetDirect Timeout Timeout value in seconds that an idle data connection is allowed to
remain open. Valid values are 0 to 3600. A value of 0 disables the
timeout mechanism. The default is 90 seconds.
Boot Block Ver. Version of the digital sender startup (boot) program. This information
is used only by HP manufacturing and HP customer support.
Multi-Boot Ver. Version of the digital sender multi-boot program. This information is
used only by HP manufacturing and HP customer support.
Engine FW Ver. Version of firmware used by the digital sender scanner engine. This
information is used only by HP manufacturing and HP customer
support.
Self-test page parameters (continued)
Parameter Descriptions
EN Changing the contrast level on the control panel 119
Changing the contrast level on the control panel
Use this procedure to change the contrast on the control panel. You
might want to do this, for example, to adjust for lighting conditions in
your office.
To change contrast level
You can change the contrast level at any time. The digital sender
does not need to be idle.
At the control panel, press the following while at the main menu or
during login:
SHIFT+ALT+ (decreases)
SHIFT+ALT+ (increases)
120 Chapter 3 - Administering EN
Upgrading the digital sender firmware
Use this procedure for the following reason:
when Hewlett-Packard notifies you that a firmware upgrade is
available for the digital sender
Notes about the procedure:
When you upgrade the digital sender firmware, you replace the
existing firmware image with one or more new files.
The old firmware image is saved until the first 50 jobs have been
processed with the new firmware. You can manually revert to the
old firmware image up until the time that 50 jobs have completed
(see “Restoring old firmware images” on page 198).
The digital sender is locked from use until the upgrade has
finished.
If the digital sender detects a problem with the new firmware
version, it automatically reverts to the old version.
The upgrade takes from 1 to 5 minutes.
To upgrade the digital sender firmware
1Obtain the firmware upgrade files from HP and place them in a
folder on your network. Make sure this folder has read/write
access.
2Make sure that no one is using the digital sender. The upgrade
interrupts any job in process.
3Start the HP JetAdmin software.
4On the device list, click the digital sender.
5Click Device and then click Modify.
6In the Configuration window, click Tools.
7Click Upgrade and then click Firmware Upgrade.
8Use the Browse window to select the folder where the upgrade
files are located and then click OK.
At the end of the procedure, the HP JetAdmin software notifies
you of success or failure. See “HP JetAdmin software messages”
on page 160 for an explanation of the messages and suggested
actions.
EN Maintaining the hardware 121
Maintaining the hardware
Cleaning the digital sender
You occasionally need to clean your digital sender, as described in
the following steps.
To clean the digital sender and delivery guide
1Shut down the digital sender (see “Shutting down and restarting”
on page 88).
2Turn the power off.
3With a clean, soft cloth and a mild detergent, wipe off the outside
of the digital sender. Then dry it with a clean, soft cloth.
4Raise the ADF.
5Open the delivery guide by grasping the small plastic handles on
either side of the delivery guide and pulling down.
6Remove the delivery guide.
7Use a clean, soft, dry cloth to wipe the inside surface of the
delivery guide sheet. This is where most of the paper particles
rest that need to be removed.
CAUTION Do not use water, liquid detergents, or solvents; liquids might drop down
into the mechanical parts and damage them.
8Reinstall the delivery guide sheet by aligning its holes with the
small plastic spindles on the delivery guide and pressing the
delivery guide sheet down.
Note Make sure that the free end of the clear guide is tucked behind the white
padded sheet.
9Close the delivery guide and wipe its outside surface with the
cloth.
To clean the scanning glass
Clean the glass surface gently using a soft cloth.
Do not:
use water, liquid cleaners, or solvents (liquids might drop down
into the optics and damage them)
press hard on the glass surface (you could break the glass)
122 Chapter 3 - Administering EN
Replacing the delivery
guide sheet
Replace the delivery guide sheet if the
scanning quality is still poor after
cleaning (if, for example, vertical black or
white lines appear on images).
To replace the delivery guide
sheet
1Shut down the digital sender (see
“Shutting down and restarting” on
page 88).
2Turn the power off.
3Raise the ADF unit.
4Open the delivery guide by grasping
the small plastic handles on either
side of the delivery guide and pulling
down.
5Remove the used delivery guide
sheet.
6Install the new delivery guide sheet
by aligning its holes with the small
plastic spindles on the delivery guide
and pressing the delivery guide
sheet down.
Note
Make sure that the free end of the clear
guide is tucked behind the white padded
sheet.
3
4
5
6
EN Maintaining the hardware 123
Replacing the lower rollers
Replace the lower rollers if they are worn
(if, for example, the digital sender is
picking up multiple sheets of paper).
To replace the lower rollers
1Shut down the digital sender (see
“Shutting down and restarting” on
page 88).
2Turn the power off.
3Raise the control panel.
4Press down on the plastic cover
located behind the right-hand roller,
and pull the cover towards you.
5Move the rollers to the right and
remove the rollers and roller bar.
6Install new lower rollers by inserting
the left side into the matching bar in
the digital sender.
7Replace the plastic cover, putting the
bottom feet in place first.
3
4
5
6
124 Chapter 3 - Administering EN
Removing and replacing
the HP JetDirect print
server
CAUTION
HP JetDirect print servers (interface
cards) contain electronic components
that can be damaged by static electricity
through electrostatic discharge (ESD).
To prevent ESD damage, maintain
frequent contact with any bare sheet
metal surface on the digital sender. A
grounding wrist strap (or similar device)
is useful for this purpose. Handle the
interface card carefully at all times. Avoid
touching electronic components or circuit
paths.
1Shut down the digital sender (see
“Shutting down and restarting” on
page 88).
2Turn the power off.
3Unplug the power cable from the
digital sender and disconnect the
network cable from the interface
card.
4Loosen the two retaining screws and
remove the interface card.
5Remove the new interface card from
its packaging and verify that you
have the correct one (see
“Replacement parts and
accessories” on page 201).
6For the Token Ring (IEEE 802.5)
print server only (HP J3112A): If
your network data rate is 4 Mbps, set
the data-rate switch on the interface
card to match. (The default switch
position is 16 Mbps.)
3
4
64 Mbps 16 Mbps
EN Maintaining the hardware 125
7Press the new interface card into the
digital sender until the interface card
is firmly seated, and tighten each
retaining screw a little at a time until
both screws are secure.
8Connect the network cable to the
interface card.
9Connect the power cable and turn
the digital sender on.
10 Verify that the interface card was
installed correctly and successfully
linked to the network.
For the Fast Ethernet
(10/100Base-TX) print server
only (HP J3113A): Check the
green LEDs near the network
connector. Either the 10 Mbps or
100 Mbps LED should be lit to
confirm that installation was
successful.
For all printer servers: Display
the self-test page and check the
TCP/IP status parameter.
“READY” indicates that the print
server has been properly
installed. See “Displaying the
self-test page” on page 116
LEDs on HP JetDirect J3113A
print server
10
126 Chapter 3 - Administering EN
EN Introduction 127
4Troubleshooting
Introduction
This chapter is your guide for resolving problems that might occur
while you are using the HP 9100C Digital Sender. The chapter is
divided into the following sections:
sources for information about problems (page 128)
clearing paper jams (page 129)
troubleshooting the digital sender (includes a list and explanation
of control panel messages) (page 133)
troubleshooting network problems (includes a list and explanation
of HP JetAdmin software messages) (page 157)
activity log messages (page 170)
troubleshooting the software (includes lists and explanations of
messages from each program) (page 189)
restoring old firmware images (page 198)
Typically, messages appear on the control panel, in the activity log, or
in the program you are using when there are problems. These
problem messages usually require some action before sending can
continue. All messages are listed in this chapter, along with
recommended actions.
128 Chapter 4 - Troubleshooting EN
Sources for information about problems
Sources for information about problems
Source Description
Control panel light A three-color light under the key on the control panel provides
information about operation. See “Control panel messages” on
page 141 for a list of messages associated with each condition, and
recommended actions.
Off. The digital sender is in an idle state.
Flashing green and orange. The digital sender is in the process of
starting.
Steady green. The digital sender is ready to send.
Flashing green. The digital sender is processing a job.
Steady red. The digital sender cannot complete a job for some
reason, usually because more information is needed.
Flashing red. A problem has occurred.
Control panel
messages Messages on the control panel display when there are problems. See
“Control panel messages” on page 141 for a list of messages and
recommended actions.
Self-test page The self-test page that you can display at the control panel is an
important troubleshooting tool. Ability to display the page indicates that
the digital sender is operating correctly. Information on the page reveals
the status of your network and the HP JetDirect print server. The page is
also your reference for information about firmware versions and product
numbers (sometimes needed when you contact HP customer support).
See “Displaying the self-test page” on page 116 for details.
Activity log The activity log is a record of digital sender use, and is probably your
best tool for troubleshooting. It contains messages (warning, error, or
fatal) that can help you resolve problems. See “Activity log messages”
on page 170 for a list of messages and recommended actions.
E-mail service test This test checks that the link from the digital sender to your e-mail
server is working properly. See “E-mail service troubleshooting” on
page 157 for details.
Fax service test This test detects if the digital sender is still waiting for notification from
the LAN fax server about faxes that have been sent. See “Fax service
troubleshooting” on page 158 for details.
HP JetAdmin
software This tool can be used to monitor and troubleshoot the digital sender.
See the diagnostics and troubleshooting topics in the HP JetAdmin
software online help for details.
Messages for
programs Messages appear in the program you are using when there are
problems. See “Troubleshooting the software” on page 189 for lists of
these messages and recommended actions.
EN Clearing paper jams 129
Clearing paper jams
When you have a paper jam, the control
panel displays this message: Paper
jam. Open the cover and remove the
paper. Use the appropriate procedure
below to clear the jam:
clear jams at the start of a page
clear jams at the end of a page
clear jams inside the ADF
To clear jams at the start of a
page
1Raise the control panel.
2Remove the jammed paper.
3Push the control panel down
securely.
4The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing .
1
2
3
130 Chapter 4 - Troubleshooting EN
To clear jams at the end of a
page
1Raise the control panel and then the
document tray.
2Remove the jammed paper.
3Close the document tray and push
the control panel down securely.
4The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing .
1
2
3
EN Clearing paper jams 131
To clear jams inside the ADF
1Raise the control panel.
2Raise the ADF unit.
3Open the delivery guide by grasping
the small plastic handles on either
side of the delivery guide and pulling
down.
4Remove the jammed paper.
1
2
3
4
132 Chapter 4 - Troubleshooting EN
5Close the delivery guide sheet by
aligning its holes with the small
plastic spindles on the delivery guide
and pressing down.
6Close the ADF unit and push the
control panel down securely.
7The control panel prompts you to do
one of the following:
Reinsert the paper and press
to continue sending.
Stop processing and send the
data to its destination by pressing
SEND.
Stop sending without saving your
data by pressing .
5
6
EN Troubleshooting the digital sender 133
Troubleshooting the digital sender
General digital sender troubleshooting
Use the table below to solve common problems encountered while
using the digital sender. Contact HP customer support if the actions
suggested below do not resolve the problem.
Note As a general rule for all problems, check both the control panel and
activity log for relevant messages. You can find an explanation of these
messages under “Control panel messages” on page 141 and “Activity
log messages” on page 170.
General digital sender troubleshooting
Problem Actions
Digital sender is not
working. Make sure the power cable is securely connected to the digital
sender and is plugged into the power outlet.
Make sure the digital sender is turned on.
Make sure the digital sender is unlocked. If you try to send a
document when the digital sender is locked, it will emit a harsh,
grinding sound.
See if the digital sender has overheated. The digital sender
automatically turns off if environmental conditions cause it to
overheat. If this happens, turn the power off, wait for it to cool
down, and then turn it back on.
Check that the digital sender is connected to and communicating
on the network. To do this, use a network command such as ping.
You can also use the HP JetAdmin software by trying to find the
device on the network.
Digital sender is not
working after you have
installed a new
JetDirect print server.
Try to display the self-test page (see “Displaying the self-test
page” on page 116). If you cannot display the page, there is a
problem between the digital sender and the HP JetDirect print
server.
On the self-test page, make sure the TCP/IP status parameter
reads “READY.”
Ensure that you have installed the HP JetDirect print server
correctly.
Check that all cabling is securely connected.
Turn the digital sender off and then back on.
134 Chapter 4 - Troubleshooting EN
Control panel is not
working. Make sure the power cable is plugged into the power outlet.
Make sure the control panel cable is securely connected.
Check the control panel contrast. You can change the contrast if
needed using SHIFT+ALT+ and SHIFT+ALT+ (see “Changing
the contrast level on the control panel” on page 119).
Digital sender does not
accept your password. Verify that you are using the correct password.
Passwords are case-sensitive. Make sure you enter your
password with the correct combination of uppercase and
lowercase letters.
Image quality is poor. If sent pages are blank, white, or have repeated patterns, make
sure that a page is not already on the digital sender glass.
Make sure that the document you are trying to send is placed face
up in the ADF or face down on the scanning glass.
Make sure the scanning glass is clean. If the glass is dirty, clean it
with a dry, soft cloth.
The delivery guide sheet might need cleaning (see “Cleaning the
digital sender” on page 121).
If the problem is with the image quality of jobs sent to a printer,
check the settings at the printer.
If the problem is with the image quality of jobs sent to a printer, the
printer might have been configured incorrectly in the ABM. Make
sure the entry in the Type field matches the printer model you are
sending the jobs to (see “Managing printers” on page 111).
When using the ADF,
the digital sender is
feeding multiple sheets,
skewing pages, or
jamming frequently.
Adjust the guides so that they are snug against the stack but not
too tight.
The maximum number of pages the ADF can hold is 50 or fewer,
depending on the type of media being loaded.
The maximum number of pages the output tray can hold is 50 or
fewer. Make sure more pages are not stacking up in the output
tray.
The type of media being loaded might not meet the required
specifications. See the user guide for media specifications.
If users have been feeding unsupported items through the ADF
(for example, carbon copy forms), the rollers might have
accumulated a residue or been damaged. Replace the rollers (see
“Replacing the lower rollers” on page 123).
Private address books
are not accessible at
the control panel.
When sending an e-mail message, you must type your user name
in the FROM field exactly as it appears in your user profile. You
cannot type your e-mail address and access your private address
books.
Your password must be typed exactly as it appears in your user
profile. Passwords are case-sensitive, so make sure you enter the
correct combination of uppercase and lowercase letters.
General digital sender troubleshooting (continued)
Problem Actions
EN Troubleshooting the digital sender 135
An item loaded in the
ADF keeps jamming. If you are sending a document that is too large, it might jam in the
ADF. The largest document you can place in the ADF is 215.9 by
355.6 mm (8.5 by 14 in). Use the glass on the digital sender to
send the document.
If you are sending a document that is too small, it might jam in the
ADF. The smallest document you can place in the ADF is 148.5 by
210 mm (5.9 by 8.3 in). Use the glass on the digital sender to send
the document.
Digital sender is
sending items very
slowly.
You might have selected a Quality setting that is making the
document into a large file that is sending slowly (for example,
Color-B/W Photo). To speed up the sending process, try choosing
a different setting (for example, B/W Document).
A document sent to a
computer did not arrive
in the default inbox.
Make sure the destination computer is turned on.
Make sure the HP Digital Sender Link is running. If it is not, start it
by clicking Start, pointing to Programs, then HP 9100C, and then
clicking HP Digital Sender Link.
Make sure the Enable Receive setting in the HP Digital Sender
Link is enabled. To check this, click the Receive inbox tab in the
control panel applet and verify that the Enable receive check box
is selected.
Using the control panel applet of the HP Digital Sender Link, make
sure a path to the receive inbox has been specified, that the path
is correct, and that the HP Digital Sender Link has write access to
that path
Make sure the network access rights are correct.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the document.
If the destination is a Windows NT computer (the computer on which
the HP Digital Sender Service is installed):
Check that the HP Digital Sender Service is running and you have
read/write access to the folder being used.
Check the Windows NT event log for possible error messages.
General digital sender troubleshooting (continued)
Problem Actions
136 Chapter 4 - Troubleshooting EN
An e-mail transmission
you sent did not arrive
at the destination e-mail
address.
If you typed the e-mail address at the control panel, make sure
you typed it correctly.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the e-mail message.
Make sure the e-mail server is running.
Check the “returned mail” message (if one was received) for the
reason the e-mail message was not delivered. If the message was
too big to transmit, consider changing your configuration. For
example, you can use the HP JetAdmin software (E-mail page
Advanced option) to adjust the size of messages transmitted
(thereby splitting up large messages into multiple smaller
messages). Or, raise the maximum e-mail message size that your
e-mail server accepts (see the documentation for that server).
Make sure the HP JetDirect print server is communicating with the
network. To do this, verify that the TCP/IP status parameter on the
self-test page reads “READY,” and then try to reach the digital
sender using a network command such as ping.
Verify that digital sender e-mail configuration is correct by sending
a test e-mail message to yourself (see “E-mail service
troubleshooting” on page 157). You can check parameters in the
configuration menu at the control panel or on the E-mail page of
the HP JetAdmin software.
A document sent to a
printer did not print. Make sure the printer is online and working properly.
Make sure that all cabling is securely connected.
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the document.
Make sure the HP JetDirect print server is communicating with the
network. To do this, verify that the TCP/IP status parameter on the
self-test page reads “READY,” and then try to reach the digital
sender using a network command such as ping.
Make sure the printer address is correctly configured (see
“Managing printers” on page 111).
General digital sender troubleshooting (continued)
Problem Actions
EN Troubleshooting the digital sender 137
A fax transmission you
sent did not arrive at
the destination fax
machine.
The receiving fax machine might be turned off or experiencing an
error condition such as out of paper or toner. Check with the
recipient.
The LAN fax server might be busy sending other faxes or waiting
to redial other faxes. The server might also have reached its
maximum limit of 128 pending fax transmissions. Wait and retry.
Using the ABM, check the activity log to see if the fax reached the
LAN fax server. If a problem is reported in the log, try turning the
digital sender off and then on again and then resending the fax.
For information about the transmission, check any fax
notifications that might have been returned (for example,
e-mail notifications in your e-mail inbox or printed fax transaction
reports, if these notifications are possible with your LAN fax
product).
The job might have been lost because of a serious internal
problem. All pending jobs are sometimes lost when this happens.
Resend the fax.
Check to see if the fax transmission is still pending (see “Fax
service troubleshooting” on page 158).
Make sure the LAN fax server is running.
Make sure the HP Digital Sender Service is running on the server.
Check the fax workarea for the following things: (1) a workarea
exists and the hard drive is not full, (2) the user has read/write
access to the workarea, and (3) the workarea is local to the LAN
fax server being used.
If you are using the Biscom FaxCom product, the configuration
might not be complete. Verify that you have specified a MailboxID
value on the Fax page in the HP JetAdmin software. In the Biscom
FaxCom administrative software, verify that a user with a name
that matches the MailboxID value exists.
E-mail confirmations of
e-mail transmissions
are not being received.
Your company e-mail server might not support DSN (Delivery
Status Notification), or one of the links to the receiving e-mail
address does not support DSN.
In the ABM, verify that the e-mail notification check box is
selected and that the e-mail address is correct.
General digital sender troubleshooting (continued)
Problem Actions
138 Chapter 4 - Troubleshooting EN
You are not receiving
e-mail confirmation of
fax transmissions.
The name you typed at the control panel does not match your user
name, or your e-mail address is not correct in your user profile in
the ABM. At the control panel, type your user name exactly as it
appears in your user profile. Start the ABM. In the main window,
see how your name is listed. Click the address book for your user
name. On the File menu, click Properties. Check that your e-mail
address is correctly entered.
Your company LAN fax program might not be configured correctly
or might not support notification. Contact the system
administrator.
The fax transmission might still be pending or the digital sender
has simply not received notification back from the LAN fax server.
Check your activity log for status information, or check on pending
faxes.
Fax transaction reports
are not printing at a
network printer.
Make sure the printer is turned on and online.
Make sure that all cabling is securely connected.
Your company LAN fax product might not support transaction
reports. Verify that the LAN fax product supports notifications.
Note that you can still see fax transmission information in the
activity log (see “Using the activity log” on page 113).
Make sure that fax transaction reports have been enabled on the
Fax page of the HP JetAdmin software.
Make sure that a default printer for printing fax transaction reports
has been configured in the ABM (see “Managing printers” on
page 111).
Make sure the LAN fax server is running.
Make sure the HP Digital Sender Service is running on the server.
The bottom of a page
that you sent is cut off. If sent from the flatbed, the document page might be too long. The
maximum length that the flatbed can handle is 279 mm (11 in).
The ADF can handle pages up to 355.6 mm (14 in) long.
If sent to a printer, the page might be too complex (require too
much memory) for the printer to process. Consider installing more
memory in the printer.
General digital sender troubleshooting (continued)
Problem Actions
EN Troubleshooting the digital sender 139
Checking the address book database
At any time, you can check the database of address books to correct
problems and inconsistencies in the information.
Perform the database check for the following reasons:
when the digital sender seems to be performing slowly for no
apparent reason
when the digital sender was inadvertently turned off during a
sensitive operation (such as during a backup or restore)
when you detect inconsistencies between address books and
distribution lists
when instructed to do so by troubleshooting steps or by
HP customer support
Notes about the procedure:
The procedure causes the digital sender to shut down and then
restart.
You can use either the control panel or the ABM to perform the
check.
The procedure can take as long as 25 minutes, based on the
amount of information in address books.
Note If the check fails, turn the digital sender off and back on, and then try
again. If the problem persists, the address book database is beyond
recovery. Try resetting and restoring address books (see “Resetting”
on page 90 and “Restoring” on page 96). If neither of these actions
resolves the problem, contact HP customer support.
140 Chapter 4 - Troubleshooting EN
To check address books using the control panel
1Make sure the digital sender is idle (the green light under the
button is off).
2At the control panel, press SHIFT+ALT+.
3If an administrator password is required, the HP 9100C Login
dialog box appears. Type the password and press OK.
4When the configuration menu appears, press TOOLS.
5Select Check Address Books and press OK.
6Confirm that you want to perform the check. The digital sender
shuts down and then checks the address book database as it
restarts.
To check address books using the ABM
1Start the ABM.
2On the Tools menu, click Check Address Books. The digital
sender shuts down and then checks the address book database
as it restarts.
EN Troubleshooting the digital sender 141
Control panel messages
The following table lists the messages the control panel might display
while you are using the digital sender, the cause of the message, and
recommended actions.
Note The messages are listed in alphabetical order. Messages that report
normal status are not included.
Control panel messages
Message Description Actions
AB Error codes An internal problem in
accessing address books
has occurred.
Turn the digital sender off and then
back on.
Perform a database check from
ABM (see “Checking the address
book database” on page 139.)
Reset address books (see
“Resetting” on page 90).
Restore a backup copy of the
address books (see “Restoring” on
page 96).
If the problem persists, note the
error codes and contact
HP customer support.
142 Chapter 4 - Troubleshooting EN
Cannot connect to PC. You selected the PC
function, but the
destination computer is
off or the HP Digital
Sender Link is not running
on that computer.
Make sure the destination computer
is turned on.
Make sure the digital sender is
connected to the network using a
network command such as ping.
Make sure the HP Digital Sender
Link is running on the destination
computer. If it is not, start it by
clicking Start, pointing to Programs,
then HP 9100C, and then clicking
HP Digital Sender Link.
Make sure the Enable Receive
setting for the HP Digital Sender
Link is enabled. To check this, click
the Receive inbox tab in the control
panel applet and verify that the
Enable receive check box is
selected.
Using the control panel applet of the
HP Digital Sender Link, make sure a
path to the receive inbox has been
specified and that the path is
correct.
Make sure the receive inbox folder
exists and the hard drive is not full.
Make sure the network access rights
are correct.
If the destination is a Windows NT
computer, make sure the HP Digital
Sender Service is running and you
have read/write access to the folder
being used.
Configuration changed.
Please wait... The administrator is
updating the digital
sender with changes. The
digital sender is
unavailable for use while
the update takes place.
Wait until the message clears.
Device unreachable. You selected the JetSend
function, but the
destination device is
turned off.
Make sure the destination device is
turned on.
Make sure the digital sender is
connected to the network using a
network command such as ping.
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 143
Duplicate addressee
exists. Last recipient not
added.
Notification message only.
You selected or entered a
duplicate e-mail
destination. The digital
sender uses only the first
one you entered.
No action required.
Duplicate fax number
exists. Last fax recipient
not added.
Notification message only.
You selected or entered a
duplicate fax destination.
The digital sender uses
only the first one you
entered.
No action required.
E-mail server not
available. Contact the
administrator.
You selected the e-mail
function, but the e-mail
server is turned off or
cannot be reached.
Turn the digital sender off and then
on again.
Make sure all cabling is securely
connected.
Make sure the e-mail server is
running and can be reached from
the portion of the network on which
the digital sender is installed.
Make sure the DNS or WINS server
(if configured) is running.
Verify that digital sender e-mail
configuration is correct by sending a
test e-mail message to yourself (see
“E-mail service troubleshooting” on
page 157). Check configuration
parameters (for e-mail and for DNS/
WINS name resolution, if used) in
the configuration menu at the control
panel or on the E-mail or DNS/
WINS page of the HP JetAdmin
software.
Make sure the HP JetDirect print
server is communicating with the
network. To do this, verify that the
TCP/IP status parameter on the self-
test page reads “READY,” and then
try to reach the digital sender using
a network command such as ping.
Control panel messages (continued)
Message Description Actions
144 Chapter 4 - Troubleshooting EN
Errors were found
checking the address
book. Please, check the
log file.
Notification message only.
An internal check of the
address book database
found and removed at
least one problem entry.
Check the activity log for
the number of problem
entries that were
removed.
No action required except if the
activity log message is 032/00. In
that case, reset address books (see
“Resetting” on page 90) and then
restore a backup copy (see
“Restoring” on page 96).
Errors were found when
checking the address
book. Initialize address
book?
An internal check of the
address book database
found significant
problems.
Reset address books by answering
“Yes” to the control panel question.
Wait for the reset to complete and
then restore a backup copy of the
address book (see “Restoring” on
page 96).
Internal error. codes
Digital Sender halted. Internal problem. See the internal error table starting
on page 153.
Invalid credentials. Check
account name and
password.
The account name and
password that have been
configured for
authenticating LDAP
searches are invalid.
Use the HP JetAdmin software or
the configuration menu at the control
panel to change the account name
and password.
Invalid password. Press
any key to retry. The digital sender did not
recognize the
administrator password
you entered.
Press any key and then retype the
password. The administrator
password is case-sensitive, so make
sure you type the right combination
of uppercase and lowercase letters.
If the problem persists, erase the
administrator password and enter a
new one (see “Erasing administrator
password” on page 101 for details).
Invalid PIN. Job canceled. You sent a document to
an HP JetSend device
that requires a PIN
(personal identification
number). The digital
sender does not work with
devices that require PINs.
Send the document to a device that
does not require a PIN.
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 145
JetDirect not responding.
Please check the card or
the firmware version.
The firmware version of
the HP JetDirect print
server (interface card)
installed in the digital
sender is not compatible
with the product.
For the HP JetDirect J3112A print
server only: Make sure that the
interface card data-rate switch is set
properly for your network data rate
(either 4 Mbps or 16 Mbps)
(see “Removing and replacing the
HP JetDirect print server” on
page 124 for details).
For the HP JetDirect J3113A print
server only: Check the green LEDs
on the interface card to verify that it
is linked to the network. If neither
LED is lit, you might need to change
the position of configuration jumpers
to match your network (see
“HP JetDirect print server
troubleshooting” on page 168 for
details).
If the problem persists, contact
HP customer support.
JetSend subsystem busy. The digital sender has
another HP JetSend job
pending.
The pending HP JetSend job must
complete before you can submit
another one. Wait and retry.
LDAP protocol error.
Search error. The LDAP search could
not complete because of
a problem with a network
connection or LDAP
server.
Turn the digital sender off and then
back on.
Check that the other functions of the
digital sender are working.
If the problem persists, contact
HP customer support.
Low resources. There is not enough
space on the hard drive to
process the job (for
example, because too
many other jobs are
pending).
Try again later.
Missing page in second
pass. Job canceled. You selected the duplex
mode, but there are fewer
pages in the second pass
than in the first.
Press any key to clear the message.
Check your pages and retry the job.
Control panel messages (continued)
Message Description Actions
146 Chapter 4 - Troubleshooting EN
Network error codes.There is a problem with
the HP JetDirect print
server.
Turn the digital sender off and then
back on.
Check the TCP/IP status parameter
on the self-test page. If it displays
“READY,” try reaching the digital
sender using a network command
such as ping. If it displays “ERROR,”
try removing and reinstalling the HP
JetDirect print server (see
“Removing and replacing the
HP JetDirect print server” on
page 124).
If the problem persists, note the
codes and contact HP customer
support.
No destination available. No destination has been
configured for the
customized function key
that you selected.
Configure at least one destination
for the customized function key (see
“Customizing the digital sender to
support third-party programs” on
page 58).
No matches found. There is no entry in the
LDAP directory that
matches your search
string and search criteria.
Check the accuracy of your search
string and search criteria.
No pages scanned. Job
canceled. After a paper-jam error,
you did not reinsert a
document in the ADF.
Press any key to clear the message.
Place the document in the ADF and
try again.
Object not found. Check
your configuration. Either the search root or
the name/password
combination for
authenticating searches in
the LDAP server is
incorrect.
Use the HP JetAdmin software or
the configuration menu at the control
panel to correct the search root or
name/password combination.
Paper feeder not
connected. Check the
paper feeder cable.
The ADF unit is not
securely connected to the
digital sender.
Make sure the cable that attaches
the ADF unit to the digital sender is
securely connected.
Partial results. Check your
configuration. The search root for
searches in the LDAP
server is incorrect.
Use the HP JetAdmin software or
the configuration menu at the control
panel to correct the search root.
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 147
Passwords mismatch.
Press any key to retry. During the procedure to
change administrator
password, the confirming
password that was
entered did not match the
first password.
Try again.
Search error. An unexpected problem
occurred in the LDAP
search (for example,
memory shortage, or
problem with the network
link or LDAP server).
Try the search again.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
Sorry, you have typed an
incorrect password.
Please retype your
password.
The digital sender did not
recognize the password
you typed.
Press any key to clear the message,
and then retype the password.
Passwords are case-sensitive, so
make sure you enter the correct
combination of lowercase and
uppercase letters.
Using the ABM, check the user
profile for the password.
The DNS configuration is
inconsistent. Please
check.
There is a problem with
the DNS (Domain Name
System) configuration.
Using either the configuration menu
at the control panel or the DNS/
WINS page in the HP JetAdmin
software, make sure that you have
correctly configured a DNS server
and default domain.
Try reentering the information in the
configuration menu.
If the problem persists, contact
HP customer support.
Control panel messages (continued)
Message Description Actions
148 Chapter 4 - Troubleshooting EN
The e-mail configuration
is inconsistent. Please
check.
There is a problem with
the e-mail configuration. Using either the configuration menu
at the control panel or the E-mail
page in the HP JetAdmin software,
make sure that you have correctly
configured the e-mail server address
and e-mail default FROM address
If you use symbolic names, use the
DNS/WINS page in the
HP JetAdmin software to make sure
you have correctly configured a DNS
or WINS server. Then, still in the
HP JetAdmin software, make sure
the symbolic name is correct. If the
symbolic name is correct but you still
see 00.00.00 in the configuration
menu, check the DNS or WINS
server database to see if you can
find the name.
Try reentering the information in the
configuration menu.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 149
The LDAP configuration is
inconsistent. Please
check.
There is a problem with
the LDAP configuration. Using either the configuration menu
at the control panel or the LDAP
page in the HP JetAdmin software,
make sure that you have correctly
configured the LDAP server.
If you use symbolic names, use the
DNS/WINS page in the
HP JetAdmin software to make sure
you have correctly configured a DNS
or WINS server. Then, still in the
HP JetAdmin software, make sure
the symbolic name is correct. If the
symbolic name is correct but you still
see 00.00.00 in the configuration
menu, check the DNS/WINS server
database to see if you can find the
name.
Try reentering the information in the
configuration menu.
Turn the digital sender off and then
back on.
If the problem persists, contact
HP customer support.
Control panel messages (continued)
Message Description Actions
150 Chapter 4 - Troubleshooting EN
The LDAP server is
currently unreachable.
Contact the administrator.
There is a problem with
either the LDAP server or
the network.
Try again later.
Check that all cabling is securely
connected.
Using the configuration menu at the
control panel or the TCP/IP and
LDAP pages in the HP JetAdmin
software, make sure you have
correctly configured all TCP/IP
addresses, the LDAP server name,
and (optionally) the LDAP port
number.
If you use symbolic names, use the
DNS/WINS page in the HP
JetAdmin software to make sure you
have correctly configured a DNS or
WINS server.
Check that the network is working
correctly using a network command
such as ping.
Check with the LDAP server
administrator to make sure the
LDAP server is running.
Check that the network is properly
configured.
If the problem persists, contact
HP customer support.
The PC address in your
user profile is invalid.
Contact the administrator.
The IP address for your
computer in your user
profile is invalid.
Use the ABM to verify that the user
profile contains a valid IP address.
The search took too much
time. Search cancelled. The LDAP search timed
out. Narrow the scope of your search,
either by entering a longer search
string or by using different search
criteria.
Consider increasing the timeout
period for LDAP searches with the
HP JetAdmin software (LDAP
page).
The user name you typed
was not found. Contact
the administrator.
The digital sender did not
recognize the user name
you entered.
Try again.
Use the ABM to verify that the user
name typed at the control panel is
stored in the address book.
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 151
The WINS configuration is
inconsistent. Please
check.
There is a problem with
the WINS (Windows
Internet Naming Service)
configuration.
Using either the configuration menu
at the control panel or the DNS/
WINS page in the HP JetAdmin
software, make sure that you have
correctly configured a WINS server.
Try reentering the information in the
configuration menu.
If the problem persists, contact
HP customer support.
This operation can require
several minutes. Do you
really want to proceed?
You are being asked to
confirm that you want to
check the address book
database.
Press OK to continue with the
database check or press CANCEL to
cancel. If you continue, the digital
sender shuts down and restarts.
This will clear the
configuration and all the
destinations. Do you
really want to proceed?
You are being asked to
confirm that you want to
reset the digital sender to
the factory defaults.
Press OK to continue with the reset
or press CANCEL to cancel.
This will clear your
changes. Do you really
want to proceed?
You are being asked to
confirm that you want to
discard all changes that
you have made in the
configuration menu.
Press OK to discard your changes;
this takes you out of the
configuration menu. Press CANCEL
to return to the configuration menu,
where you can use SAVE to save the
changes before exiting.
Too many e-mail
recipients. Last e-mail
recipient deleted.
You can send an e-mail
message to a maximum
of 1,024 e-mail addresses
(including all those in
distribution lists).
Press OK to clear the message and
continue with the transmission.
Send the same message again to all
the recipients who were not included
in the first transmission.
Too many fax recipients.
Last fax recipient deleted. You can send a fax to a
maximum of 64
destinations.
Press OK to clear the message and
continue with the transmission.
Send the same fax again to all the
recipients who were not included in
the first transmission.
Too many matches. If the
recipient was not found,
press CANCEL and refine
your query.
Partial results.
number items found.
The number of entries
that matches the criteria
in your LDAP search is
greater than the maximum
number of results that the
digital sender has been
configured to return.
Narrow the scope of your search,
either by entering a more specific
search string or by using different
search criteria.
Consider increasing the maximum
number of results that can be
returned using the HP JetAdmin
software (LDAP page).
Control panel messages (continued)
Message Description Actions
152 Chapter 4 - Troubleshooting EN
Too many pending faxes.
Please, delete a fax
destination.
The digital sender can
hold up to 128 pending
fax transmissions.
Wait until the number of pending
faxes decreases and resend the fax.
Unexpected pages in
second pass. Job
canceled.
You selected duplex mode
and there are more pages
in the second pass than in
the first.
Press any key to clear the message.
Check your pages and retry the job.
You do not have sufficient
access rights. The account name used
to authenticate searches
with LDAP server has
insufficient rights to
access the information.
Use the HP JetAdmin software or
the configuration menu at the control
panel to change the account name
and password.
Your profile is not
enabled. Contact the
administrator.
The administrator needs
to validate new user
profiles and any changes
made to user profiles.
Use the ABM to validate the user
profile (see “Validating a new or
changed user profile” on page 103).
Control panel messages (continued)
Message Description Actions
EN Troubleshooting the digital sender 153
Internal error message descriptions and actions
Code Description Actions
NOTE
Every internal error message has a code associated with it. Use the code to
locate the description and action.
2,1
2,2 System error while restarting,
or an internal error in
accessing memory.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
2,3
2,4
2,5
2,6
2,9
2,10
2,11
Failure while executing a job. Turn the digital sender off and then back on.
Make sure the cable between the ADF unit
and the digital sender is securely connected.
Try the job again.
If the problem persists, note the code and
contact HP customer support.
4,1
4,2
4,102
4,201
4,301
4,302
4,401
4,402
4,403
Failure sending a document,
or an internal software or
hardware problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
5,1xxxxx
5,2xxxxx
5,3xxxxx
5,4xxxxx
Internal software or hardware
problem. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
5,500001 Hardware problem. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500002 Scanner lamp problem. Turn the digital sender off and then back on.
Make sure the digital sender is operating
within normal operating conditions
(temperature and humidity).
If the problem persists, note the code and
contact HP customer support to arrange
return of the digital sender.
5,500003 Hardware problem. Make sure the digital sender is unlocked (see
“Install the unit” on page 36). Unlock it if
necessary.
If the problem persists, note the code and
contact HP customer support.
154 Chapter 4 - Troubleshooting EN
7,1
through
7,20
Internal failure. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
7,100
through
7,130
Network configuration data is
no longer accessible. Turn the digital sender off and then back on.
Reset network parameters (see “Resetting
network parameters” on page 91).
NOTE: You then need to reconfigure all
network parameters.
If the problem persists, note the code and
contact HP customer support.
7,200
through
7,220
7,300
through
7,310
7,400
through
7,410
8,100
through
8,110
8,200
through
8,210
8,300
through
8,310
Lack of internal memory
resources, or other internal
failure.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
Internal error message descriptions and actions (continued)
Code Description Actions
EN Troubleshooting the digital sender 155
9,100
through
9,111
9,200
through
9,205
9,300
through
9,309
9,400
through
9,405
9,500
Internal problem in
functionality (for example,
sending to fax, backup,
restore, or upgrade).
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,0 Failure initializing address
books. Turn the digital sender off and then back on.
Reset address books (see “Resetting address
books” on page 90).
Reset the digital sender to factory defaults
(see “Resetting to factory defaults” on
page 92).
NOTE: This also erases the administrator
password, all TCP/IP configuration, and all
public and private address books.
If the problem persists, note the code and
contact HP customer support.
10,50
through
10,56
Failure initializing address
book. Turn the digital sender off and then back on.
Check the address book database (see
“Checking the address book database” on
page 139).
Reset address books (see “Resetting address
books” on page 90).
Reset the digital sender to factory defaults
(see “Resetting to factory defaults” on
page 92).
NOTE: This also erases the administrator
password, all TCP/IP configuration, and all
public and private address books.
If the problem persists, note the code and
contact HP customer support.
Internal error message descriptions and actions (continued)
Code Description Actions
156 Chapter 4 - Troubleshooting EN
10,57 Internal error in managing
address books. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,58
10,59 Unrecoverable problem with
address books. Note the code and contact HP customer
support.
10,60 Address book contents lost. Turn the digital sender off and then back on.
Then restore a backup copy of address books
(see “Restoring” on page 96).
10,100
through
10,107
Failure loading address books. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,200
through
10,206
Failure importing address
books. Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
10,300
through
10,304
The network link to the
address books is missing. This
indicates a possible problem
with the network connection or
with the internal driver for the
HP JetDirect print server.
Make sure all cabling is securely connected.
Try to connect to the digital sender using the
HP JetAdmin software or the ABM.
Turn the digital sender off and on, and then
repeat the step above.
If the problem persists, note the code and
contact HP customer support.
10,400
through
10,403
11,0x10001
through
11,0x10005
11,0x20001
through
11,0x20005
14,1
through
14,3
Address book hard drive
problem, HP JetSend problem,
or other internal problem.
Turn the digital sender off and then back on.
If the problem persists, note the code and
contact HP customer support.
Internal error message descriptions and actions (continued)
Code Description Actions
EN Troubleshooting network problems 157
Troubleshooting network problems
General network troubleshooting
Use the following tools to troubleshoot general network problems:
self-test page (see “Displaying the self-test page” on page 116)
network management and monitoring software (for example, the
HP JetAdmin software)
E-mail service troubleshooting
You can use the HP JetAdmin software to verify that the path from the
digital sender to the e-mail server is properly configured and working.
This procedure remotely sends a test e-mail message from the digital
sender to the e-mail address that has been configured for the
administrator.
The only way to see if data has been successfully transferred from the
digital sender to the e-mail server is to check the activity log (see
“Using the activity log” on page 113).
To verify the e-mail service
1Start the HP JetAdmin software.
2In the device list, click the digital sender.
3Click Device and then click Modify.
4In the Configuration window, click Tools.
5On the Tools page, click Test and then click Send test e-mail.
6Click OK. A test e-mail message is sent.
7Check your e-mail inbox for the message.
158 Chapter 4 - Troubleshooting EN
Fax service troubleshooting
There are several ways you can troubleshoot the fax service:
check fax notifications (if configured)
check the fax folder and workarea
check the link between the digital sender and the LAN fax server
To check fax notifications
Fax notifications (e-mail messages or printed transaction reports)
occur only under the following circumstances:
your LAN fax product supports notifications
you have enabled notifications on the Fax page in the HP
JetAdmin software (see “To control printed transaction reports
and e-mail messages for fax transmission” on page 87 for details)
for e-mail messages, an e-mail address has been configured in
the recipient’s user profile
Fax notifications provide the following information:
“transmission OK”
The LAN fax server sent the fax successfully.
“transmission failed”
The LAN fax server failed to send the fax.
“missed notification”
The digital sender did not receive any notification from the LAN
fax server within 24 hours from the time the fax was sent.
To check the fax folder and workarea
You might need to check or change the fax folder or workarea
(originally set up during installation). You can do this in two ways:
Run the setup program again. Choose the option for installing the
HP Digital Sender Service. The program will discover that you
have already installed the service and ask if you want to reinstall
the service or change the fax workarea.
Stop the fax service and reenter the fax workarea path. Locate
the HP Digital Sender Service from the list of installed Control
Panel services. Stop the service and type the new fax workarea
path in the Startup Parameters line. Then start the service again.
Use the format shown below for the workarea path (in particular,
note the double backslash \\):
/Fc:\\data\\fax
EN Troubleshooting network problems 159
To check the link between the digital sender and the
LAN fax server
You can use the HP JetAdmin software to check the link between the
digital sender and the LAN fax server. This procedure detects if the
digital sender is still waiting for notification from the LAN fax server
about faxes that have been sent. You can also use this procedure to
check whether fax transmissions are pending. Note that you can
obtain information about intermediate states of fax transmission (for
example, busy or transmitting) only through the LAN fax software.
1Start the HP JetAdmin software.
2In the device list, click the digital sender.
3Click Device and then click Modify.
4In the Configuration window, click Fax.
5On the Fax page, click Job Status. A dialog box appears with
status information.
160 Chapter 4 - Troubleshooting EN
HP JetAdmin software troubleshooting
The following table contains the error messages pertaining to the
digital sender that might appear when you are using the HP JetAdmin
software and actions to take to resolve the problem.
See the diagnostics and troubleshooting topics in the HP JetAdmin
software online help for additional troubleshooting help.
Note Messages are listed in alphabetical order. Self-explanatory messages
are not included.
HP JetAdmin software messages
Message Description Actions
A generic error has
occurred during login.
Please verify if the device
is connected to the
network.
The digital sender is not
responding to the
HP JetAdmin software,
either when you are trying
to log in to configure the
digital sender or when you
are trying to save
changes to your
administrator profile.
If logging in:
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If saving changes:
Changes were not saved
successfully. Go back to the
configuration pages and try again.
For either situation:
If the problem persists, contact
HP customer support.
A generic error has
occurred. Upgrade not
started.
The command for
upgrading could not be
prepared.
Make sure you have write access to
the folder containing the .ver file.
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
EN Troubleshooting network problems 161
Another user is already
logged in as
ADMINISTRATOR.
Please ensure that no
other ADMINISTRATOR
is using HP JetAdmin or
HP Address Book
Manager on this device.
Two administrators cannot
be logged in to the same
digital sender and be
using the HP JetAdmin
software or the ABM at
the same time.
Make sure no one else is logged in
to the same digital sender as
ADMINISTRATOR.
Make sure you have not left a
session of the HP JetAdmin
software or the ABM running on a
computer.
Shut the digital sender down and
restart.
Configuration channel is
busy, cannot connect to
device now.
The HP JetAdmin
software is able to contact
the digital sender, but all
communication channels
are momentarily busy.
Try again later.
Make sure all cabling is securely
connected.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. Then, in the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If the problem persists, contact
HP customer support.
Configuration error. Some settings could not
be saved. Make sure the digital sender is
connected to the network and can
be reached from the HP JetAdmin
software.
Using the configuration pages in the
HP JetAdmin software, verify which
settings were not saved. Then try
again.
HP JetAdmin software messages (continued)
Message Description Actions
162 Chapter 4 - Troubleshooting EN
Error reading fax vendor
key in registry (key name
name)
There is a problem in the
fax vendor database.
Some vendors might not
appear in the Product
Name list on the Fax
page in the HP JetAdmin
software.
Install the HP JetAdmin Extension
again using the digital sender setup
program.
If the problem persists, note the key
name and contact HP customer
support.
Failed to complete
command. Operation
aborted.
The command to reset
failed to reach the digital
sender. The reset did not
occur on the digital
sender.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Make sure all cabling is securely
connected.
Restart the digital sender from the
unit itself. Then use the
HP JetAdmin software again to try to
find the digital sender.
If the problem persists, contact
HP customer support.
Firmware upgrade failure
(code code). The digital sender cannot
complete the firmware
upgrade.
Make sure the .ver file has not been
renamed or its contents modified.
Make sure you have write access to
the folder containing the .ver file.
Make sure the HP Digital Sender
Link is running and that it has write
access to the directory containing
the .ver file.
If the problem persists, note the
code and contact HP customer
support.
HP JetAdmin software messages (continued)
Message Description Actions
EN Troubleshooting network problems 163
Generic error (code). A system error has been
detected. Make sure all cabling is securely
connected.
Make sure the network is accessible
from the computer where the
HP JetAdmin software is running.
Make sure the digital sender is
connected to the network.
If the problem persists, note the
code and contact HP customer
support.
HP JetAdmin could not
open Firmware image.
Upgrade cancelled.
The HP JetAdmin
software cannot open the
.ver file that you chose.
Check that you have read access to
the .ver file (whether the file is on a
diskette or was copied to a hard
drive locally over the network).
Make sure that you have write
access to the folder containing the
.ver file.
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
If you specify a network
name you have to ensure
that DNS and/or WINS
name resolution are
enabled.
This message is an alert
for when you are using
network names (fully
qualified or not) instead of
IP addresses.
Specify an IP address.
-Or-
Specify the network name, but also
be certain that your DNS and WINS
configuration is correct.
IMSP init failure. There is a problem with
the Imspapi.dll file. Close other applications that might
be operating across the network (for
example, the ABM and Internet
browsers). Then try again. If the
problem persists, install the
HP JetAdmin Extension again using
the digital sender setup program.
If the problem persists, contact
HP customer support.
Invalid filename. Firmware
upgrade cannot continue. The HP JetAdmin
software cannot find the
.ver file, some files listed
in the .ver file are missing,
or the .ver file contains
invalid data.
Make sure the .ver file has not been
renamed or its contents modified.
Obtain a new copy of the firmware
image from HP, or download the new
firmware image again from the HP
website.
HP JetAdmin software messages (continued)
Message Description Actions
164 Chapter 4 - Troubleshooting EN
Invalid IP address (code
code). The IP address you typed
is not valid. Try a different IP address.
If the problem persists, note the
code and contact HP customer
support.
Invalid password. The password you typed
is not valid. Enter the password again. The
administrator password is case-
sensitive, so make sure you entered
the correct combination of
uppercase and lowercase letters.
JetAdmin could not issue
test command to the
digital sender. E-mail
sending not tested.
The HP JetAdmin
software is unable to
contact the device to
issue the test e-mail
message, either because
of a communication
problem over the network
or because the digital
sender has been turned
off.
Acknowledge the message and
close the configuration pages with
CANCEL.
Make sure the digital sender is
turned on.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
If the problem persists, contact
HP customer support.
Not enough rights for
protocol IPX. This can be
changed under Options->
Preferences.
The default
communication protocol in
the HP JetAdmin software
is IPX, but you can only
contact the digital sender
using TCP/IP.
In the HP JetAdmin software, click
Options, then Preferences, and
then the Default Protocol page.
Make sure that TCP/IP is selected
as the default protocol.
If TCP/IP is unavailable, you do not
have the necessary protocol
installed on your computer for the
digital sender.
HP JetAdmin software messages (continued)
Message Description Actions
EN Troubleshooting network problems 165
Some fax transmissions
have successfully been
submitted by the digital
sender to the fax server,
but the digital sender has
not received notification of
successful or
unsuccessful
transmission yet. Verify
the status of the fax
server and repeat this test
or check the log file from
HP Address Book
Manager. Check the log
file from HP Address
Book Manager for lost
notifications.
One of the possible
messages that results
when you check the
status of fax
transmissions using the
Job Status button on the
HP JetAdmin software
Tools page. Some fax
transmissions are not
being processed by the
LAN fax server.
In the ABM, check the activity log for
information about notifications.
Wait until all pending fax jobs should
have been sent. On the
HP JetAdmin software Tools page,
click Job Status again.
Make sure the LAN fax server is
running.
If the problem persists, reset
network parameters to remove
pending fax jobs (see “Resetting
network parameters” on page 91).
NOTE: This also erases the
administrator password, all TCP/IP
configuration, and all public and
private address books.
If the problem persists, contact
HP customer support.
Specified message size is
larger than the one
supported by your SMTP
server. Continue?
The message size is
larger than the maximum
allowed by your e-mail
server (even when you
have configured
messages to be broken
apart into multiple
messages if they exceed
a certain size). If you
continue, your message
might be sent without the
attachment.
Consider configuring a size smaller
or equal to your e-mail server
limitation. Use the Break apart
messages larger than field on the
HP JetAdmin software E-mail page
(Advanced options).
Consider increasing the limit in your
e-mail server
The digital sender has not
communicated yet the
result of the firmware
upgrade. Do you want to
continue waiting?
The digital sender might
have crashed while
upgrading.
The digital sender might
have successfully
upgraded, but it failed to
notify the HP JetAdmin
software.
Make sure the digital sender is still
operating.
Locate the current firmware version
for the digital sender on the self-test
page. Compare it to the firmware
version in the filename for the .ver
file. If the versions match, the
upgrade was successful.
Make sure you have write access to
the folder containing the .ver file
Make sure the HP Digital Sender
Link is running.
If the problem persists, contact
HP customer support.
HP JetAdmin software messages (continued)
Message Description Actions
166 Chapter 4 - Troubleshooting EN
The dynamic link library
Imspapi.dll could not be
found in the specified
path.
Some files needed to
support the digital sender
are not installed correctly.
Press OK to clear the message.
Press CTRL+ALT+DELETE to open
the Task Manager and end the
HP JetAdmin software task. Then
install the HP JetAdmin software
again using the digital sender setup
program.
If the problem persists, contact
HP customer support.
Unable to communicate
with the device. The HP JetAdmin
software cannot contact
the digital sender, either
because of a network
communication problem
or because the digital
sender has been turned
off.
Make sure the digital sender is
turned on.
Make sure all cabling is securely
connected.
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If the problem persists, contact
HP customer support.
HP JetAdmin software messages (continued)
Message Description Actions
EN Troubleshooting network problems 167
Unable to communicate
with the device. Please
verify if the device is
connected to the network.
The digital sender is not
responding to the login
attempt by the
HP JetAdmin software.
This can happen when
logging in to configure the
device, or when saving
administrator profile
changes.
If logging in:
Check that the digital sender is
responding on the network using a
network command such as ping.
Another way to check that the digital
sender is responding is with the
HP JetAdmin software. In the main
window, click Device, and then click
Find to see if the HP JetAdmin
software can discover the IP
address.
Turn the digital sender off and then
back on. In the HP JetAdmin
software, try to find the digital
sender again.
In the HP JetAdmin software, verify
that you can contact other network
devices.
If saving changes:
Changes were not saved
successfully. Go back to the
configuration pages and try again.
For either situation:
If the problem persists, contact
HP customer support.
Verify HP JetAdmin
installation. Some HP JetAdmin
software files are invalid. Install the HP JetAdmin software
again using the digital sender setup
program.
Version file corrupted.
Firmware upgrade cannot
continue.
The HP JetAdmin
software cannot find .ver
files, some files listed in
the .ver file are missing, or
the .ver file contains
invalid data.
Make sure the .ver file has not been
renamed or its contents modified.
Contact HP for a new copy of the
firmware image, or download the
new firmware image again from the
HP website.
You will lose any changes
that you may have made
to the configuration
pages. Continue?
This is a warning
message that appears if
you make changes to the
configuration pages and
then choose to reset the
digital sender during the
same configuration
session.
Commit the changes first by clicking
OK at the bottom of the
configuration pages. Return to the
Tools page and perform the desired
reset action.
-Or-
Continue with the reset action. You
will need to repeat the configuration
you did before.
HP JetAdmin software messages (continued)
Message Description Actions
168 Chapter 4 - Troubleshooting EN
HP JetDirect print server troubleshooting
General troubleshooting
Several parameters on the self-test page provide helpful information
about the print server. In particular, the TCP/IP status parameter
indicates whether the print server is actively connected to the network
or whether an error conditions exists.
See “Displaying the self-test page” on page 116 for a description of all
parameters and for steps on how to access the self-test page.
HP J3113A print server for Fast Ethernet
(10/100Base-TX) networks
You can use the green LEDs on the HP J3113A print server (interface
card) to confirm that the interface card is connected to the network.
Either the 10 Mbps or 100 Mbps LED should be on.
If the interface card fails to establish a network link through
autonegotiation, you might need to change the position of
configuration jumpers P1, P2, and P3 on the interface card (see the
figure on the next page). The default position is P1 AUTO=ON. In this
position, the interface card attempts to connect automatically to the
network at the detected speed (10 or 100 Mbps) and communication
mode (full-duplex or half-duplex). The options are:
100 Mbps at full-duplex
100 Mbps at half-duplex
10 Mbps at full-duplex
10 Mbps at half-duplex
LEDs
Jumpers
EN Troubleshooting network problems 169
If you change P1 to the AUTO=OFF position, then P2 selects the link
speed (10 or 100 Mbps) and P3 selects the communication mode
(half-duplex or full-duplex). If you manually configure the interface
card using jumpers P2 and P3, verify that the configuration of the
connecting network device (such as a network switch) matches. For
example, if you set the interface card for 100Base-TX full-duplex
operation, the port on the network switch must be set to 100 Mbps
full-duplex operation. Once you have changed the jumpers and
reinstalled the interface card, be sure to turn the digital sender off and
then on again. The interface card might require up to 10 seconds to
establish a connection on the network. Then verify that the TCP/IP
status parameter on the self-test page reads “READY.”
Jumper location
Jumper setting descriptions
AUTO=ON
(Default)*
100 Mbps
Half-duplex
(AUTO=OFF)
100 Mbps
Full-duplex
(AUTO=OFF)
10 Mbps
Half-duplex
(AUTO=OFF)
10 Mbps
Full-duplex
(AUTO=OFF)
* If the jumper on P1 is
removed or lost, the
HP JetDirect print server
defaults to the
AUTO=ON state.
170 Chapter 4 - Troubleshooting EN
Activity log messages
The activity log for each user contains up to 100 messages. The
activity log for the administrator contains up to 200 messages. When
the maximum number of messages has been reached, new
messages begin overwriting the oldest messages.
The icons shown below appear in the activity log to identify the type of
message:
See “Using the activity log” on page 113 for information on how to
view, save, copy, clear, and print the activity log.
normal
Normal activity; no action required.
warning
The function completed partially. No action is required. For
example, you sent an e-mail message but one recipient
could not be reached.
error
The function failed. Some action is required, either by the
user or the administrator. Generally, the digital sender can
still be used for other functions.
fatal
A severe problem. This requires administrator intervention
and possibly a call to HP customer support.
EN Activity log messages 171
Activity log messages
Message Description Actions
001/01
E-mail send report. Sender:
name. Subject: subject.
Status: Failed.
The e-mail transmission was
unsuccessful. You might have
entered an incorrect e-mail
address.
Try the transmission again.
Make sure all cabling is
securely connected.
In the ABM, make sure that
Delivery Notification is
enabled for the user profile.
If the problem persists,
contact HP customer
support.
001/02
E-mail send report. Sender:
name. Subject: subject.
Status: OK.
Notification message only.
Your e-mail transmission was
successful.
No action required.
001/03
E-mail send report. Sender:
name. Subject: subject.
Status: Image processing
error.
The e-mail transmission was
unsuccessful. An internal error
occurred while the document
was being processed.
Try the transmission again.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
002/01
Document sent to a PC. PC:
identification. Result: failed.
The digital sender could not
deliver the document to the
named computer.
Make sure the receiving
computer is on.
Make sure the HP Digital
Sender Link is running and
enabled on the receiving
computer.
Make sure the IP address
or DNS name of the
receiving computer is
correctly typed.
If the problem persists,
contact HP customer
support.
002/02
Document sent to a PC. PC:
identification. Result: success.
Notification message only. The
document was successfully
delivered.
No action required.
002/03
Document sent to a PC. PC:
identification. Result: Image
processing error.
An internal error occurred
while the document was being
processed.
Try sending again.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
172 Chapter 4 - Troubleshooting EN
003/01
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Local disk
access failure. Code: code.
The document could not be
delivered to the HP Digital
Sender Service.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
003/02
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Login fax
daemon failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
Make sure the HP Digital
Sender Service
parameters and workarea
are correctly set (see “Fax
service troubleshooting” on
page 158).
If the problem persists,
note the code and contact
HP customer support.
003/03
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Open remote
file failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
Make sure that a fax
workarea is set and that
the HP Digital Sender
Service has read/write
access to it (see “Fax
service troubleshooting” on
page 158).
Check the folder that
contains the fax workarea.
It might be too full.
If the problem persists,
note the code and contact
HP customer support.
003/04
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Write to remote
file failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
If the problem persists,
note the code and contact
HP customer support.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 173
003/05
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Close remote
file failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/03.
003/06
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Get fax
workarea failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service is running.
Make sure the HP Digital
Sender Service
parameters and workarea
are correctly set, and that
the HP Digital Sender
Service has read/write
access to the workarea
(see “Fax service
troubleshooting” on
page 158).
If the problem persists,
note the code and contact
HP customer support.
003/07
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Missing fax
workarea. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Make sure the HP Digital
Sender Service workarea
is set and is not empty (see
“Fax service
troubleshooting” on
page 158).
If the problem persists,
note the code and contact
HP customer support.
003/08
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Out of memory.
Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
Activity log messages (continued)
Message Description Actions
174 Chapter 4 - Troubleshooting EN
003/09
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Fax driver
configuration failure. Code:
code.
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/08.
003/10
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Biscom submit
API failure. Code: code.
For networks with the Biscom
LAN fax product only. There is
a problem sending the
document to the HP Digital
Sender Service.
Same as for message
003/08.
003/11
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. MIB read
failure. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/08.
003/12
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: Failed. Invalid job
descriptor. Code: code.
There is a problem sending
the document to the HP Digital
Sender Service.
Same as for message
003/08.
003/13
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of receipt:
number. # of pages: pages.
Result: Failed. Image
processing error. Code: code.
An internal error occurred
while the document was being
processed.
Try sending the document
again.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
003/14
Document sent to the
HP Digital Sender Service.
Recipient(s): name. Number:
fax number. # of pages: pages.
Result: OK. Code: code.
Notification message only. The
document was successfully
delivered to the HP Digital
Sender Service.
No action required.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 175
004/01
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. #
of pages: pages. Result:
successful transmission.
Notification message only. The
document was successfully
faxed.
No action required.
004/02
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. #
of pages: pages. Result:
unsuccessful transmission.
The document could not be
faxed. Check the accuracy of the
fax number and try again.
If the problem persists,
contact HP customer
support.
004/03
Fax transmission result.
Receipt: name. Number: fax
number. Accounting: code. #
of pages: pages. Result:
missed notification.
Either the fax transmission has
not yet been sent (it is still
pending), or the fax server has
not returned notification within
24 hours.
Make sure the LAN fax
server is running.
Make sure the HP Digital
Sender Service is running.
Check the status of the fax
transmission in the LAN fax
server to see if the fax job
is still pending.
Use the setup program to
check that a fax workarea
is set and is not empty (see
“Fax service
troubleshooting” on
page 158).
If the problem persists,
contact HP customer
support.
Activity log messages (continued)
Message Description Actions
176 Chapter 4 - Troubleshooting EN
005/01
Document sent to an
application. Menu: name.
Application: name. Result:
failed.
The document could not be
delivered to the program on
the receiving computer.
Make sure the receiving
computer is on.
Make sure the HP Digital
Sender Link is running and
enabled on the receiving
computer.
Make sure the correct path
to the program has been
configured (see
“Customizing the digital
sender to support third-
party programs” on
page 58).
Make sure the HP Digital
Sender Service is running.
Make sure the HP Digital
Sender Service has read/
write access to the folder in
which it is running and to
the destination folder in the
program’s profile.
Make sure the destination
program exists on the
network.
For Windows NT
computers, check the event
log for possible file copy
errors (which sometimes
occur because of write
errors, such as disk full).
If the problem persists,
note the menu and
application and contact
HP customer support.
005/02
Document sent to an
application. Menu: name.
Application: name. Result:
success.
Notification message only. The
document was delivered
successfully.
No action required.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 177
005/03
Document sent to an
application. Menu: name.
Application: name. Result:
Image processing error.
An internal error occurred
while the document was being
processed.
Try sending the document
again.
Turn the digital sender off
and then back on.
If the problem persists,
note the menu and
application and contact HP
customer support.
006/00
Firmware upgrade completed. Notification message only. The
procedure for upgrading the
digital sender firmware was
successful.
No action required.
007/00
System backup completed. Notification message only. The
procedure for backing up the
digital sender database was
successful.
No action required.
008/00
System restore completed. Notification message only. The
procedure for restoring the
digital sender database was
successful.
No action required.
009/00
Firmware upgrade failed. The firmware upgrade
procedure did not complete. Make sure the folder you
chose for the operation has
read/write access.
Make sure all cabling is
securely connected.
If the problem persists,
contact HP customer
support.
010/00
System restore failed. The address book restore did
not complete. In most cases,
this is because the hard drive
inside the digital sender did
not have enough room.
Check the contents of the
Notify.dat file that is created
by the operation. The file
contains a report of
success or failure (see
“Restoring” on page 96).
Make sure all cabling is
securely connected.
Reset address books to
gain more space (see
“Resetting address books”
on page 90).
If the problem persists,
contact HP customer
support.
Activity log messages (continued)
Message Description Actions
178 Chapter 4 - Troubleshooting EN
011/00
System backup failed. The address book backup did
not complete. Check the contents of the
Notify.dat file that is created
by the operation. The file
contains a report of
success or failure (see
“Backing up” on page 94).
Make sure all cabling is
securely connected.
Make sure you have
enough space on the hard
drive where you want to
store the backup copy.
Backup requires an
average of 50 to 100 MB of
free hard disk space.
If the problem persists,
contact HP customer
support.
013/00
All Address Book cleared. Notification message only. The
procedure for resetting
address books was
successful.
No action required.
014/00
Public Email Address Book
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
015/00
Public Fax Address Book
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
016/00
Users Address Book cleared. Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
017/00
Public Printer Address Book
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
018/00
All private Address Books
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 179
019/00
All customized Function Keys
cleared.
Notification message only.
The Clear Address Book
command in the ABM was
successful.
No action required.
020/00
New customized Function Key:
name.
Notification message only. The
named function key has been
configured in the ABM.
No action required.
021/00
Modified customized Function
Key: name.
Notification message only.
The named customized
function key has been
changed in the ABM.
No action required.
022/00
Deleted customized Function
Key: name.
Notification message only.
The named customized
function key has been deleted
in the ABM.
No action required.
023/00
New User: name. Notification message only.
The named user profile has
been added in the ABM.
No action required.
024/00
Modified user: name. Notification message only.
The named user profile has
been changed in the ABM.
No action required.
025/00
Deleted User: name. Notification message only.
The named user profile has
been deleted in the ABM.
No action required.
026/00
Address Book Import status:
begin.
Notification message only.
The ABM is being used to
import addresses into the
digital sender. The digital
sender is locked from use until
the import has completed.
No action required.
026/01
Address Book Import status:
end.
Notification message only.
The digital sender successfully
completed the import.
No action required.
026/02
Address Book Import status:
interrupted. Code: code.
The digital sender
encountered an internal
problem during the import.
Try the import again.
If the problem persists,
note the code and contact
HP customer support.
Activity log messages (continued)
Message Description Actions
180 Chapter 4 - Troubleshooting EN
027/00
Address Book Import report
on entries. Added: number.
Duplicated: number.
Processed: number.
Notification message only. The
digital sender successfully
imported the addresses.
-Or-
Some addresses were not
imported because they were
duplicates.
No action required.
028/00
Address Book Import report
on entries. Deleted: number.
Not found: number.
Processed: number.
Notification message only.
-Or-
Some addresses were not
deleted because they could
not be found.
No action required.
029/00
Address Book clear status:
Public E-mail Address Book
cleared.
Notification message only. The
address book was
successfully cleared.
No action required.
029/01
Address Book clear status:
Public E-mail Address Book
not found.
The address book you are
trying to clear cannot be
accessed for some reason.
Try the procedure again.
If the problem persists,
contact HP customer
support.
030/00
Address Book checking:
begin.
Notification message only.
The digital sender has started
an internal check of all
address books and is locked
from use until the check has
completed.
No action required.
030/01
Address Book checking:
completed with errors.
The internal check of all
address books has completed.
Some problem entries were
found and deleted. Message
031/00 indicates how many
entries were cleared.
No action required.
Address books should be
fine now.
030/02
Address Book checking:
completed without errors.
Notification message only. The
internal check of all address
books completed without
finding errors.
No action required.
031/00
Address Book checking. # of
cleared items: number.
Notification message only.
During an internal check of
address books, the digital
sender found the number of
items reported in the message
and deleted them.
No action required.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 181
032/00
Address Books checking
terminated with a severe
corruption indication.
Problems in the address
books prevented the internal
check of address books from
completing.
Reset address books (see
“Resetting” on page 90)
and then restore a backup
copy (see “Restoring” on
page 96).
033/00
Copy functionality status:
disabled.
Notification message only.
All printers have been
removed from the Public
Printers address book.
No action required.
033/01
Copy functionality status:
enabled.
Notification message only.
There were no printers in the
Public Printers address book
and one has now been added.
No action required.
034/00
Security status: e-mail
notification to administrator is
off, registered user profiles
validation is off.
Notification message only.
A change has been made in
the notification or validation
setting, and this is the current
status.
No action required.
034/01
Security status: e-mail
notification to administrator is
on, registered user profiles
validation is off.
Notification message only.
A change has been made in
the notification or validation
setting, and this is the current
status.
No action required.
034/02
Security status: e-mail
notification to administrator is
off, registered user profiles
validation is on.
Notification message only.
A change has been made in
the notification or validation
setting, and this is the current
status.
No action required.
034/03
Security status: e-mail
notification to administrator is
on, registered user profiles
validation is on.
Notification message only.
A change has been made in
the notification or validation
setting, and this is the current
status.
No action required.
Activity log messages (continued)
Message Description Actions
182 Chapter 4 - Troubleshooting EN
035/00
Network error during e-mail
transmission. Code: code.
The e-mail transmission failed
because of a problem in the
network.
Make sure all cabling is
securely connected.
Make sure the e-mail
server and SMTP service
are running.
Check that the HP
JetDirect print server is
working correctly using a
command such as ping.
Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
036/00
Network error during SMTP
protocol negotiation. Code:
code.
The e-mail transmission failed
because of a problem in the
network.
Same as for message
035/00.
037/00
E-mail not delivered to
destination name.
The e-mail message could not
be delivered to the named
destination. The message was
successfully delivered to at
least one of the destinations in
the message. There will be a
similar message in the log for
each destination that could not
be reached.
Check the accuracy of the
e-mail address.
If the problem persists,
contact HP customer
support.
038/00
E-mail sender wasn’t accepted
from the SMTP server. Name:
name.
The e-mail server rejected the
e-mail address in the
message.
Make sure the e-mail
address is correct.
Make sure the e-mail
address is in SMTP e-mail
format.
If the problem persists,
contact HP customer
support.
039/00
The e-mail subsystem is
disabled.
Notification message only. The
e-mail service for the digital
sender has been disabled.
Use the HP JetAdmin
software to enable the
e-mail service (Email
page).
If a problem with the
system disabled the e-mail
service, contact
HP customer support.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 183
040/00
The SMTP server is not
configured.
The e-mail server address is
missing in the configuration. Use the configuration menu
at the control panel or the
HP JetAdmin software to
configure the
e-mail server address.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
041/00
The SMTP server is no more
reachable.
There is a problem with the
e-mail server. Same as for message
035/00.
In addition, make sure the
e-mail server address is
correct.
042/00
The DNS server is not able to
retrieve the SMTP server
address.
There is a problem with the
DNS or WINS server. Make sure all cabling is
securely connected.
Turn the digital sender off
and then back on.
Make sure the DNS server
and WINS server are
running.
Using either the
configuration menu at the
control panel or the
HP JetAdmin software,
make sure you have
correctly configured the
e-mail server, DNS server,
DNS default domain, and
WINS server (whichever
apply).
Check that the
HP JetDirect print server is
working correctly using a
command such as ping.
If the problem persists,
note the code and contact
HP customer support.
043/00
The SMTP server is now
reachable.
Notification message only. No action required.
Activity log messages (continued)
Message Description Actions
184 Chapter 4 - Troubleshooting EN
044/00
The DNS server is now able to
retrieve the SMTP server
address.
Notification message only. No action required.
045/00
Internal problem: Network
channels exhausted.
All channels are busy, or they
have been used but not
released.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
046/00
The SMTP server didn’t
accept the e-mail message
because it was too big.
The e-mail server could not
accept the e-mail message
transmitted by the digital
sender because it was too big.
Use the HP JetAdmin
software (E-mail page
Advanced option) to adjust
the size of messages
transmitted (thereby
splitting up large messages
into multiple smaller
messages).
Or, raise the maximum
e-mail message size that
your e-mail server will
accept (see the
documentation for that
server).
047/01
Print job result. From: name.
To: printer name. Result:
failed.
The printer could not print the
document sent from the digital
sender. This might happen if
you send a job while the
printer is busy.
Make sure the printer is on
and in an idle state.
Make sure all cabling is
securely connected.
Use the ABM to check that
the printer address is
correct.
If the problem persists,
contact HP customer
support.
047/02
Print job result. From: name.
To: printer name. Result:
success.
The print job sent from the
digital sender printed
successfully.
No action required.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 185
047/03
Print job result. From: name.
To: printer name. Result:
Image processing error.
An internal error occurred
while the document was being
processed.
Try resending the
document.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
048/00
Printer unreachable. Name:
printer name. Code: code.
The print job sent to the printer
could not be delivered. This
might happen if you send a job
while the printer is busy.
Make sure the printer is on
and in an idle state.
Make sure all cabling is
securely connected.
Make sure the printer is
connected and properly
communicating on the
network by means of an
HP JetDirect print server.
Turn the digital sender off
and then back on.
Use the ABM to check that
the printer address is
correct.
If the problem persists,
note the code and contact
HP customer support.
049/00
Failure in printing a document.
Printer: printer name. Code:
code.
The job sent to the printer
could not be printed. This
might happen if you send a job
while the printer is busy.
Same as for message
048/00.
051/00
Internal problem: Network
channels exhausted.
All channels are busy, or they
have been used but not
released.
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
052/00
Default printer is not
configured. Fax notifications
cannot be printed.
No printers have been
configured for use with the
digital sender.
Use the ABM to designate
a network printer that can
be used with the digital
sender (“Managing
printers” on page 111).
If the problem persists,
contact HP customer
support.
Activity log messages (continued)
Message Description Actions
186 Chapter 4 - Troubleshooting EN
053/00
HP 9100C configuration
changed at the control panel.
Notification message only. No action required.
054/02
PML initialization result:
initialization error.
The message indicates a
problem in the HP JetDirect
print server or digital sender
hard drive. The digital sender
will not operate until the
problem is fixed.
On the self-test page,
check to see if the TCP/IP
status parameter reads
“READY.”
Turn the digital sender off
and then back on.
If the problem persists,
contact HP customer
support.
055/01
Environment enabling: Fax
has been result.
Notification message only.
Possible results:
Enabled
Disabled
No action required.
055/02
Environment enabling: Email
has been result.
Notification message only.
Possible results:
Enabled
Disabled
No action required.
056/01
HP Digital Sender Service
address has changed to: IP
address.
Notification message only.
The IP address of the device
on which the HP Digital
Sender Service is installed
has changed.
No action required.
056/02
E-mail server address has
changed to: IP address.
Notification message only.
The e-mail server
configuration has changed.
No action required.
057/00
The Administrator’s e-mail
address is not set. Cannot
notify the Administrator about
changes in the configuration.
The administrator e-mail
address is missing from the
configuration.
Use the configuration menu
at the control panel or the
HP JetAdmin software to
configure the administrator
e-mail address.
If the problem persists,
contact HP customer
support.
Activity log messages (continued)
Message Description Actions
EN Activity log messages 187
058/00
The default “From” e-mail
address is not set. Cannot
send e-mail messages if
“From” field is not provided
either at control panel or in
registered user profile.
A default FROM e-mail
address is missing from the
configuration.
Use the configuration menu
at the control panel or the
HP JetAdmin software to
configure the default
FROM e-mail address.
If the problem persists,
contact HP customer
support.
059/00
System boot. Notification message only. The
digital sender is restarting. No action required.
060/00
System shutdown. Notification message only. The
digital sender is shutting down. No action required.
061/00
JetSend job failure. Device
name: IP address. Device
unreachable.
The IP address or DNS name
you typed is incorrect, the
device is not an HP JetSend
device, or the device is not
turned on and in an online
status.
If you typed the IP address
or DNS name, make sure
the target device is an
HP JetSend device and
that you typed the
information correctly.
Make sure the target
device is turned on and in
an online status.
061/01
JetSend job failure. Device
name: IP address. Device not
ready.
The target HP JetSend device
cannot process the document
for some reason, depending
on the type of device. For
example, a printer might be
out of paper or one of the
printer trays might be open.
Check the target device.
061/02
JetSend job failure. Device
name: IP address. Invalid PIN.
The target HP JetSend device
requires a PIN (personal
identification number). The
digital sender does not work
with devices that require PINs.
Send the document to a
device that does not
require a PIN.
062/00
JetSend device contacted.
Device name: IP address
Notification message only.
A connection to the
HP JetSend device identified
in the message has been
made.
No action required.
065/00
JetSend job end. Notification message only.
The document was
successfully delivered to the
HP JetSend destination
identified in the message.
No action required.
Activity log messages (continued)
Message Description Actions
188 Chapter 4 - Troubleshooting EN
Troubleshooting the software
The troubleshooting for software is divided into these sections:
general software troubleshooting (page 189)
HP Address Book Manager messages (page 190)
HP Digital Sender Link messages (page 195)
General software troubleshooting
Use the table below to solve common problems encountered while
using the software. The programs do not display messages for these
types of problems.
Usage problems
Problem Actions
The ABM or HP Digital
Sender Link is running
very slowly.
There might be too many programs running on the computer. Try
closing open programs that you are not using. Also, try restarting
the computer.
There might not be enough free space on your computer’s hard
drive. Free up space on your computer by removing unneeded
files.
Data on your computer’s hard drive might be fragmented. Run
Disk Defragmenter. Click Start, point to Programs, Accessories,
System Tools, and then click Disk Defragmenter. For more
information, see the Windows documentation.
The icon for the HP
Digital Sender Link is
not on the Windows
taskbar.
The setting to show the icon is not selected. In Windows Control
Panel, double-click the HP Digital Sender Link icon. Click the
Setting tab. Make sure the Show icon on taskbar check box is
selected.
If the HP Digital Sender Link is closed, the icon does not show. To
start the program or check if it is running, click Start, point to
Programs, then HP 9100C, and then click HP Digital Sender
Link.
The HP Digital Sender
Link will not start. There is a problem with the version of the HP Digital Sender Link
that is installed on the computer. Install the HP Digital Sender Link
again.
EN Troubleshooting the software 189
HP Address Book Manager messages
The following table contains the error messages that might appear
when you are using the ABM and actions to take to resolve the
problem.
Note Messages are listed in alphabetical order.
HP Address Book Manager messages
Message Description Actions
ABM has found a number of
items greater than the
maximum supported.
Application may become
unstable.
The maximum number of
items that the ABM can
support has been exceeded
(for example, maximum
number of fax destinations or
e-mail addresses).
Clear the address book
that was being used when
the message occurred (on
the Edit menu, click Clear
Address Books).
Reset all address books
(see “Resetting address
books” on page 90).
ABM internal error code. The ABM has experienced an
internal error. Turn the digital sender off
and then back on.
If the problem persists,
note the code and contact
HP customer support.
Address Book locked. Someone else is using the
address book you are trying to
access.
Try accessing the address
book again.
Cannot access the Windows
Registry. The Windows
Registry data is corrupted.
Information in the Windows
registry has changed for some
reason and is no longer valid
for the digital sender.
Remove LDAP
configuration data from the
registry using Regedit.exe
and then configure the
LDAP directory service
again.
If the problem persists,
contact HP customer
support.
Digital sender busy executing
Address Book backup or
restore.
Address books in the digital
sender are either being
backed up or restored. The
digital sender is locked from
use until the backup or restore
is complete.
Try again later.
190 Chapter 4 - Troubleshooting EN
Duplicated login. You might already have logged
in and started the ABM.
A previous connection with the
ABM might have been
interrupted.
Another user has logged in
under the name you used.
Verify that you have not
already started the ABM.
Unused connections time
out after a period of time.
Wait a few minutes and try
again.
To prevent another user
from using your user name
in the future, protect your
user profile with a
password.
Failed to add the entry. During the procedure to import
e-mail addresses, the
addresses that were found
could not be added to the ABM
because the selected address
book is full.
Remove some entries from
the selected address book
to make room for new
entries.
Initialization failed. During the procedure to import
e-mail addresses, the ABM
could not connect to the
server.
In the directory
configuration, make sure
you typed the correct DNS
name or IP address and
port number for the server
you want. See the user
guide for information on
defining directories.
In order to proceed, you have
to provide information for all
fields.
During the procedure to import
e-mail addresses, some of the
fields in the directory
configuration were not filled.
In the directory
configuration, make sure all
fields are filled. See the
user guide for information
on defining directories.
Invalid user name or
password. The digital sender did not
recognize the user name or
password that you typed.
Verify that you are using
the user name and
password that are in your
user profile. The password
is case-sensitive, so make
sure you enter the correct
combination of uppercase
and lowercase letters.
HP Address Book Manager messages (continued)
Message Description Actions
EN Troubleshooting the software 191
Login Failed. Wrong Login
Name or Password
Bind Failed.
During the procedure, you
entered an invalid login name
or password for the server to
be searched.
In the directory
configuration, check the
login name and password
fields for the server you are
searching. See the user
guide for information on
defining directories.
Network access failure. There is a problem connecting
to the digital sender through
the network.
Close the ABM and then
start it again.
Turn the computer off and
then back on.
Turn the digital sender off
and then back on.
Check the address book
database (see “Checking
the address book database”
on page 139).
Make sure the computer
where the ABM is running is
connected to the network
(using a network command
such as ping).
If the problem persists, call
HP customer support.
No items have been selected. During the procedure to import
e-mail addresses, you did not
select an address before
clicking Add.
Select an address and then
click Add.
No matching entries were
found. During the procedure to import
e-mail addresses, no entries
matching the search criteria
were found in the specified
directory.
In the Directory search
dialog box, make sure the
correct directory is
specified and all fields are
filled correctly.
Make sure the directory
you are searching has
been defined. See the user
guide for information on
importing e-mail addresses
from an LDAP server.
HP Address Book Manager messages (continued)
Message Description Actions
192 Chapter 4 - Troubleshooting EN
Search failed!
No such object. During the procedure to import
e-mail addresses, the
directory configuration might
not be correctly specified.
In the directory
configuration, make sure all
fields are filled correctly.
See the user guide for
information on defining
directories.
The password and the
confirmation text does not
match. Please enter them
again.
During the procedure to import
e-mail addresses, the
password for the server that
was specified in the Password
and Confirmation fields did
not match.
In the directory
configuration, retype the
password in both fields.
See the user guide for
information on defining
directories.
The port number you have
entered is wrong. Please type
in a different value.
During the procedure to import
e-mail addresses, you entered
an incorrect port number for
the server containing the
directory to be searched.
In the directory
configuration, check the
port number. See the user
guide for information on
defining directories.
Timeout expired. The digital sender is not
responding. Make sure the digital sender
is turned on.
Make sure all cabling is
securely connected.
Turn the digital sender off
and then back on.
Turn the computer off and
then back on.
Make sure the computer
where the ABM is running is
connected to the network
(using a network command
such as ping).
If the problem persists,
contact HP customer
support.
You enter a wrong maximum
of hits number. During the procedure to import
e-mail addresses, the number
of maximum hits (results) you
entered is more than the
search can return.
Enter a smaller number.
HP Address Book Manager messages (continued)
Message Description Actions
EN Troubleshooting the software 193
Your query has exceeded the
size limit. During the procedure to import
e-mail addresses, the search
found a greater number of
entries that match the search
criteria than allowed by the
server.
In the Directory search
dialog box, narrow the
Name or Email address
search criteria to return
fewer entries. (For
example, search for
“Smithson” instead of
“Smith.”) See the user
guide for information on
how to search a directory
and import addresses.
HP Address Book Manager messages (continued)
Message Description Actions
194 Chapter 4 - Troubleshooting EN
HP Digital Sender Link messages
The following table contains the error messages that might appear
when you are using the HP Digital Sender Link and actions to take to
resolve the problem.
Note Messages are listed in alphabetical order.
HP Digital Sender Link messages
Message Description Actions
A file already exists with the
same name. The path specified in the
Target Application or the
Default Inbox field already
exists.
Specify a different path.
-Or-
Use Windows Explorer to
delete the existing file.
Address Book Manager still
active. The ABM is already running. Use the copy of the ABM
that is already running.
Cannot launch the target
application. The program selected as the
target program cannot be
found.
Open the HP Digital
Sender Link and click the
Desktop tab. Enter the
correct path to the target
program in the Path to
target application: field,
or click ... to browse the
folders and find the correct
path.
Closing this application may
cause the loss of connection
with the sender. Close
anyway?
This message appears when
you close the HP Digital
Sender Link. It is only a
reminder that documents
cannot be scanned to your
computer while the program is
closed.
Click Yes to close the
program or click No to keep
the program open. If you
close the program, you can
restart it by clicking Start,
pointing to Programs, then
9100C, and clicking HP
Digital Sender Link.
Error: verify Address Book
Manager installation. The ABM program cannot be
found. Uninstall the ABM and then
reinstall it.
EN Troubleshooting the software 195
Error: verify if another instance
if the same application is
already running.
If the message is received on
a computer running Windows
9x, the program is already
running.
If the message is received on
a computer running Windows
NT 4.0 or 5.0, the program is
already running or the
HP Digital Sender Service is
running.
No action is needed for the
first situation. You can
begin sending to the
computer. To work with the
HP Digital Sender Link
settings, open the control
panel applet from the
HP Digital Sender Link icon
or the Windows Control
Panel.
For the second situation,
check if the HP Digital
Sender Service is running
or close it by double-
clicking the Services icon in
Windows Control Panel.
Select HP Digital Sender
Service (or HP Network
Scanner Service) and
click Stop. Then, try
reopening the program. If
you still receive the
message, the program is
already running, and no
other action is needed.
Error writing data into the
receive inbox. The document you sent to a
computer could not be stored
in the default inbox because
you do not have the rights to
write to that location. This can
happen after installation if
someone changed the rights
on the computer where your
default inbox is located.
The document you sent to a
computer could not be stored
in the default inbox because
the hard drive on the computer
is full.
On the computer where
your default inbox is
located, check and change
the rights back to their
previous settings. Or,
choose a new default inbox
location.
If the computer’s hard drive
is full, free up space and
resend the document.
HP Digital Sender Link
parameters not set. Run setup
utility?
The HP Digital Sender Link is
either not installed or is not
configured correctly.
Click Yes to configure the
parameters correctly.
HP Digital Sender Link messages (continued)
Message Description Actions
196 Chapter 4 - Troubleshooting EN
Not enough rights for the
specified directory. The HP Digital Sender Link
cannot accept or create the
path specified in the Path to
Receive Inbox field because
you do not have the rights to
read and write to the
requested location.
Try retyping the folder path
or choose another one. Or,
change the rights for the
requested location so you
can use it.
Start in path doesn’t exist.
Create now? The path specified in the
Target application initial
path field does not exist. Allow
the program to create the new
path or choose another path.
Click Yes to create the new
path with the name you
typed. Or, click No and
then click ... to search for
the path you want.
The directory cannot be
created because there is a
name conflict with an existing
file.
The HP Digital Sender Link
cannot create the specified
path for the inbox because one
of the folder names you typed
is the name of an existing file.
For example, you typed
C:\Temp\Scan\Inbox, but there
is already a file in the Temp
folder called Scan.
Choose another folder or
specify a new folder path in
that folder.
Unable to create the specified
directory. The path typed in the Path to
Receive Inbox field was
invalid.
You do not have the rights to
create the default inbox folder
in the requested location.
Try retyping the folder path
or choose another one.
Choose a folder path to a
new location where you
have rights. Or, change the
rights for the requested
location so you can use it.
Unable to find target
application. The path in the Path to target
application field does not
contain the specified program.
Check the path and try
retyping it. Include the
entire path, entering the
program itself as the last
item in the path. Or, click ...
to search for the path to the
program you want to use.
HP Digital Sender Link messages (continued)
Message Description Actions
EN Restoring old firmware images 197
Restoring old firmware images
Use this procedure for the following reasons:
to restore the previous version of firmware in the digital sender
when an upgrade to new firmware (as described in “Upgrading
the digital sender firmware” on page 120) was unsuccessful or
unsatisfactory
when instructed to do so by troubleshooting steps or by
HP customer support
Notes about the procedure:
You cannot restore old firmware images if you have processed
more than 50 jobs at the digital sender using a more current
version of firmware.
Restoring firmware images locks the digital sender from use and
then restarts it.
The procedure does not touch information in the digital sender
database, such as address books.
The process takes from 1 to 5 minutes.
To restore old firmware images
1Make sure the digital sender is idle (the green light under the
button is off).
2Shut the digital sender down (in the configuration menu, press
TOOLS, select Shutdown, and then press OK twice).
3Turn the digital sender off.
4Turn the digital sender back on.
5Watch the control panel. When the screen changes from all blue
to a combination of all blue and light blue, press and hold the
following sequence of keys until the screen changes again:
SHIFT+ALT+F0
(F0 is the left-most function key on the control panel.)
198 Chapter 4 - Troubleshooting EN
EN Hewlett-Packard limited warranty statement 199
5Warranty and support
information
Hewlett-Packard limited warranty
statement
1HP warrants HP hardware, accessories, and supplies against
defects in materials and workmanship for the period specified
above. If HP receives notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement parts may be either
new or like-new.
2HP warrants that HP software will not fail to execute its
programming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute its
programming instructions due to such defects.
3HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4HP products may contain remanufactured parts equivalent to new
in performance or may have been subject to incidental use.
5The warranty period begins on the date of the delivery or on the
date of installation if installed by HP. If customer schedules or
delays HP installation more than 30 days after delivery, warranty
begins on the 31st day from delivery.
HP PRODUCT
HP 9100C Digital Sender DURATION OF WARRANTY
One year
200 Chapter 5 - Warranty and support information EN
6Warranty does not apply to defects resulting from improper or
inadequate maintenance or calibration, software, interfacing,
parts or supplies not supplied by HP, unauthorized modification or
misuse, operation outside of the published environmental
specifications for the product, or improper site preparation or
maintenance.
Note Operation of the digital sender beyond the limit of its nominal duty cycle
(scanning greater than the equivalent of 10,000 pages per month) shall
be deemed digital sender abuse and all repairs thereafter are to be
billed on a time-and-materials basis.
7TO THE EXTEND ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the
product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been
directly caused by a defective HP product.
9TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF
DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
10 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND
ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
EN Replacement parts and accessories 201
Replacement parts and accessories
You can obtain replacement parts for your HP 9100C Digital Sender
by contacting your sales representative or your Hewlett-Packard
dealer.
Replacement parts and accessories
Item Part or
product number
English documentation set C1311-99000
French documentation set C1311-99001
Italian documentation set C1311-99002
German documentation set C1311-99003
Spanish documentation set C1311-99004
Replacement compact disc (full set) C1311-13601
Cable collar (protection against electromagnetic
interference) C1311-67901
Delivery guide sheet FB3-0308-000
Lower rollers FF2-4710-000
HP JetDirect print servers
Ethernet (10Base-T)
Ethernet (10Base-T, 10Base-2) and LocalTalk
Token Ring (IEEE 802.5)
Fast Ethernet (10/100Base-TX)
HP J3110A
HP J3111A
HP J3112A
HP J3113A
202 Chapter 5 - Warranty and support information EN
HP customer support options worldwide
See “Worldwide sales and service offices” on page 206 for countries
not listed here.
Customer Support and Product
Repair Assistance for the U.S. and
Canada:
Call (1) (208) 323-2551 Monday through Friday from 6
am to 10 pm, Saturday 9 am to 4 pm (Mountain Time)
free of charge during the warranty period. However, your
standard long-distance phone charges still apply. Have
your system nearby and your serial number ready when
calling.
Post-warranty telephone assistance is available to
answer your product questions. Call (1) (900) 555-1500
($2.50* per minute, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada)
Monday through Friday from 7 am to 6 pm and Saturday
from 9 am to 3 pm (Mountain Time). Charges begin only
when you connect with a support technician. *Prices
subject to change.
European Customer Support Center Language and In-Country Options
Available
Open Monday through Friday 8:30–18:00 CET.
HP provides a free telephone support service during the warranty period. By calling a telephone number
listed below, you will be connected to a responsive team waiting to help you. If you require support after
your warranty has expired, you can receive support for a fee through the same telephone number. The fee
is charged on a per-incident basis. When calling HP, have the following information ready: product name
and serial number, date of purchase, and description of the problem.
English
Dutch
French
Ireland: (353) (1) 662-5525
U.K.: (44) (171) 512-5202
International: (44) (171)
512-5202
Belgium: (32) (2) 626-8806
Netherlands: (31) (20)
606-8751
France: (33) (01) 43-62-
3434
Belgium: (32) (2) 626-8807
Switzerland: (41) (84)
880-1111
German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese
Germany: (49) (180)
525-8143
Austria: (43) (1) 0660-6386
Norway: (47) 2211-6299
Denmark: (45) 3929-4099
Finland: (358) (9) 0203-47288
Sweden: (46) (8) 619-2170
Italy: (39) (2) 264-10350
Spain: (34) (90) 232-1123
Portugal: (351) (1) 441-7199
EN HP customer support options worldwide 203
In-country support numbers: If you require support after your warranty has expired, additional
product repair services, or if your country is not listed below, see “Worldwide sales and service offices” on
page 206.
Argentina 787-8080 Malaysia (60) (3) 295-2566
Australia (61) (3) 272-8000 Mexico (Mexico City) 01 800-22147
Brazil 022-829-6612 Mexico (outside
Mexico City)
01 800-90529
Canada (1) (208) 323-2551 Middle East/Africa (41) (22) 780-7111
China (86) (10) 65053888-5959 New Zealand (64) (9) 356-6640
Chile 800-360999 Philippines (63) (2) 894-1451
Czech Republic (42) (2) 471-7321 Poland (48) (22) 37-5065
Greece (30) (1) 689-6411 Portugal (351) (1) 301-7330
Hong Kong (852) 800-96-7729 Russia (7) (95) 923-5001
Hungary (36) (1) 343-0310 Singapore (65) 272-5300
India (91) (11) 682-6035 Switzerland (41) (1) 753-7111
(91) (11) 682-6069 Taiwan (886) (02) 717-0055
Indonesia (62) (21) 350-3408 Thailand (66) (2)661-4011
Korea (82) (2) 3270-0700 (66) (2)661- 4012
Korea
outside Seoul, call
(82) (080) 999-0700 Turkey (90) (1) 224-5925
Japan (81) (3) 3335-8333
204 Chapter 5 - Warranty and support information EN
HP customer support
Online services: for 24-hour
access to information over your
modem, we suggest these
services:
World Wide Web URL - Printer drivers, updated HP printer
software, plus product and support information may be obtained from
the following URLs:
for HP 9100C Digital Sender http://www.digitalsender.hp.com
in the U.S. http://www.hp.com
in Europe http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Japan ftp://www.jpn.hp.com/drivers/
in Korea http://www.hp.co.kr
in Taiwan http://www.hp.com.tw
or the local driver website http://www.dds.com.tw
America Online - America Online/Bertelsmann is available in
the U.S., France, Germany, and U.K. - Printer drivers, updated HP
printer software, and support documentation to help answer your
questions about HP products are available. Use Keyword HP to start
your tour or call 1-800-827-6364 preferred customer # 1118 to
subscribe. In Europe, call the appropriate number below:
Austria 0222 58 58 485
France ++353 1 704 90 00
Germany 0180 531 31 64
Switzerland 0848 80 10 11
United Kingdom 0800 279 1234
CompuServe - Printer drivers, updated HP printer software, and
interactive sharing of technical information with other members is
available on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)
Obtaining software
utilities and electronic
information for:
See “HP customer support options worldwide” on page 202.
HP direct ordering for
accessories or supplies:
Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP Support Assistant
compact disc:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information: To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or
1-800-387-3867 (Canada).
HP Service Agreements: Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
Extended Service 1-800-446-0522.
EN Chapter 5 - Warranty and support information 205
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and
troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three
documents per call. These documents will be sent to the fax of your choice.
Australia +61 (0) 3 9272 2627 Korea +82 (0) 02 769 0543
Austria 0660-8218 Malaysia +60 (0) 3 298 2478
Belgium (Dutch) 0800 1 1906 Netherlands 0800-0222420
Belgium (French) 0800 1 7043 New Zealand +64 (0) 09 356 6642
Canada 1-800-333-1917 Norway 800-11319
China +86 (0) 10 6505 5280 Portugal 05 05 313342
Denmark 800-10453 Philippines +65 275 7251
English (outside of U.K.) +31 20 681 5792 Singapore +65 275 7251
Finland 800-13134 Spain 900-993123
France 0800-905900 Sweden 020-79-5743
Germany 0130-810061 Switzerland (German) 0800-551527
Hong Kong 852-2506-2422 Switzerland (French) 0800-551526
Hungary (36) (1) 252-4647 Taiwan (886) (2) 719-5589
India +91 (0) 11 682 6031 Thailand +66 (0) 2 661 3511
Indonesia +62 (0) 21 352 2044 United Kingdom 0800-960271
Italy 1678-59020 United States 1-800-333-1917
Japan +81 (0) 3 3335 8622
206 Chapter 5 - Warranty and support information EN
Worldwide sales and service offices
Note Before calling an HP Sales and Service office, be sure to contact the
appropriate Customer Support Center number listed under “HP
customer support” on page 204. Products should not be returned to
these offices.
Argentina
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax: (54) (1) 787-7213
Australia
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax: (61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000
Austria
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax: (43) (1) 25000-500
Belgium
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax: (32) (2) 763-06-13
Brazil
Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000
Canada
Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone: (1) (514) 697-4232
Fax: (1) (514) 697-6941
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax: (1) (905) 206-4739
Chile
Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile
China
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888, x. 5450
Fax: (86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666, x. 6101/2
(86) (10) 6261-4167
EN Chapter 5 - Warranty and support information 207
Colombia
Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogota, Colombia
Czech Republic
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Fax: (42) (2) 471-7611
Denmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: (45) 3929-4099
Fax: (45) 4281-5810
Far East Region
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: (852) 2599-7777
Fax: (852) 2506-9261
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax: (358) (9) 887-2477
France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax: (33) (146) 10-1705
Germany
Hewlett-Packard GmbH
Herrenberger Strasse 130
71034 Böblingen
Phone: (49) (180) 532-6222
(49) (180) 525-8143
Fax: (49) (180) 531-6122
Greece
Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax: (30) (1) 689-6508
Hungary
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone: (36) (1) 343-0550
Fax: (36) (1) 122-3692
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310
India
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax: (91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042
Italy
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone: (39) (2) 921-21
Fax: (39) (2) 921-04473
EN Chapter 5 - Warranty and support information 208
Japan
Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone: (81) (3) 3335-8333
Fax: (81) (3) 3335-8338
Hardware Repair Center:
Phone: (81) (4) 7355-6660
Fax: (81) (4) 7352-1848
Korea
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax: (82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)
Latin American
Headquarters
5200 Blue Lagoon Drive Suite 950
Miami, FL 33126, USA
Phone: (1) (305) 267-4220
México
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529
Middle East/Africa
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111
Netherlands
Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone: (31) (020) 606-87-51
Fax: (31) (020) 547-7755
New Zealand
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax: (64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651
Norway
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: (47) 2273-5600
Fax: (47) 2273-5610
Poland
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone: (48-22) 608-77-00
Fax: (48-22) 608-76-00
Russia
AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (95) 928-6885
Fax: (7) (95) 974-7829
EN Chapter 5 - Warranty and support information 209
Singapore
Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65) 275-3888
Fax: (65) 275-6839
Hardware Repair Center and Customer
Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333
Spain
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Fax: (34) (1) 626-1830
Sweden
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax: (46) (8) 444-2666
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) (084) 880-11-11
Fax: (41) (1) 753-7700
Warranty Support:
0800-55-5353
Taiwan
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886)(02) 717-0055
Fax: (886)(02) 514-0276
Hardware Repair Center, call:
North (886)(02) 717-9673
Central (886)(04) 327-0153
South (886)(080) 733-733
Extended Warranty Support Contact:
Phone: (886)(02) 714-8882
Thailand
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
2199 Rama 4 Rd, Klongton
Klintoey, Bangkok 10110
Thailand
Phone: (66) (2) 666-3900-34
Fax: (66) (2) 666-3935-37
Hardware Repair Center and Extended
Warranty Support Contact:
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211
Fax: (66) (2) 661-3943
Turkey
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Fax: (90) (212) 224-5939
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) (134) 436-9222
Fax: (44) (134) 436-3344
Venezuela
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax: (58) (2) 239-3080
210 Chapter 5 - Warranty and support information EN
EN Index 211
Index
Symbols
.csv files 107
.hpb files 107
.ldif files 107
.ver file 167
Numerics
100Base-TX support 8
10Base-2 support 8
10Base-T support 8
A
A4-size paper handling 10
ABM (Address Book Manager). See Address Book
Manager (ABM)
AC line voltage 22
accessories and supplies
support numbers for obtaining 201
warranty 199
accounting code 50
Acrobat Reader
installing 43
website for obtaining 15
activity log
clearing 115
contents 113
description 113
maximum number of entries 25
messages 170
printing 115
refreshing 115
saving 115
using for troubleshooting 128
viewing 114
address book check
description and steps 139
errors found 144
Address Book Manager (ABM)
configuring 52
description 21
installing 43
messages 190
address books
backing up 94
checking 139
clearing 71
control panel error messages 141
description 104
importing e-mail addresses 107
internal errors 153
not accessible at control panel 134
Public Distribution Lists 104
Public Email 104
Public Fax 104
Public Printers 104
replicating 94
resetting 90
restoring 96
ADF (automatic document feeder)
cable 20
clearing paper jams 131
illustration 19
maximum stacked pages 10
paper sizes 10
specifications 23
administrator
activities 69
activity log 113
description 18
password 100
software 42
Administrator E-mail parameter 81
Administrator Full Name parameter 81
administrator guide
installing 43
online 43
part numbers 201
Administrator Password parameter 81
Adobe Acrobat Reader
installing 43
website for obtaining 15
agreements, service 204
America Online support service 204
applications. See programs
asset number, assigning 72
assigning IP address
alternatives 33
default timeout 33
manually 80
attachment file type for e-mail transmissions 49
authorized dealers 204
automatic document feeder (ADF). See ADF
(automatic document feeder)
auto-thresholding 11
B
B/W Document sending quality 12
212 Index EN
backing up
description and steps 94
problem 178
Biscom FaxCom problem 137
blank pages 134
BNC support 8
boot block version 118
BOOTP, using to assign IP address 33
box, what ships in 31
breaking apart e-mail transmissions 49
C
cable collar
installing 37
part number 201
cables, installing 36
CANCEL function key 79
cards, HP JetDirect. See JetDirect print servers
checking the address book database 139
checklist for configuration 33
cleaning
delivery guide sheet 121
digital sender 121
scanning glass 134
CLEAR function key 79
clearing
activity log 115
address books 71
clearing paper jams
at end of a page 130
at start of a page 129
inside ADF 131
client software
disk space requirement 30
distributing 55
code for fax accounting 50
coexisting with HP Network ScanJet 5 scanner 61
collar for electromagnetic interference
installing 37
part number 201
collisions, network 117
color
optimization 11
printer 14
sending 12
Color Document sending quality 12
Color LaserJet 4500 printer 14
Color-B/W Photo sending quality 12
comma-separated value (CSV) files, importing 107
components
hardware 19
software 21
compression
methods 11
specifications 22
CompuServe support service 204
computer requirements 30
computer, sending to
description 16
typical file sizes 13
configuration
checklist 33
extended and optional 32
fast-track 32
HP JetAdmin software interview and expert modes
45
HP JetAdmin software pages 46
minimum 32
overview 35
parameters in configuration menu 80
preparing for 33
setup program for administrative software 42
setup program for client software 55
troubleshooting 63
uninstalling 63
using HP JetAdmin software 45
using the control panel 41
configuration menu
keys 78
parameters 80
using 78
confirmations
enabling 50
of e-mail transmissions not arriving 137
of fax transmissions not arriving 138
conformity, declaration of 27
connectors 20
consumption, power 22
contrast level, changing 119
control panel 134
changing contrast level 119
changing language 72
illustration 19
light 128
maximum number of selections 25
messages 141
not working 134
reaching 39
specifications 22
stickers 37
convenience copying
configuring 111
description 16
enabling 111
typical file sizes 14
copying
activity log 115
address books 94
convenience 16
CSV (comma-separated value) files, importing 107
customer support options worldwide 202
Customized Function Keys 58
EN Index 213
customizing
function keys 58
third-party program support 58
cycle, duty 22
D
daemon. See Digital Sender Service
database of address books
checking 139
errors found 144
data-rate switch on HP J3112A print server 36
date
firmware 117
setting for digital sender 80
Date parameter 80
dealers, authorized 204
declaration of conformity 27
Default Accounting Code 50
default inbox not receiving documents 135
defaults
DNS search domain 47
fax transmission accounting code 50
FROM field in e-mail messages 82
image quality for documents sent to computers 83
image quality for e-mail messages 82
IP gateway 73
jumper settings on HP J3113A print server 168
printer for fax transaction reports 111
receive inbox 135
resetting to factory 92
SUBJECT field in e-mail messages 82
timeout for assigning IP address 33
defects
product 199
software 200
delivery guide sheet
cleaning 121
part number 201
replacing 122
destinations
computer 16
digital sender 15
fax 16
function key 58
JetSend 16
maximum supported 25
third-party programs 17
device list
finding digital sender 46
missing IP address 65
DHCP, using to assign IP address 33
Digital Sender Link
description 21
icon not showing in taskbar 189
installing for administrator 43
installing for user 55
messages 195
running with HP Digital Sender Service 67
will not start 189
Digital Sender Service
description 21
installing 43
running with HP Digital Sender Link 67
troubleshooting 172
troubleshooting installation 66
versions 62
disk space requirements 30
distributing client software 55
distribution lists
description 104
maintaining 105
maximum number 25
distribution services 15
DNS (Domain Name System)
configuration problem 147
configuring 47
default search domain 47
enabling 47
server problem 183
servers 47
support 15
DNS Domain parameter 83
DNS Server Address parameter 83
DNS/WINS page 47
document guides 19
document output support 19
document output tray 19
documentation
installing 43
online 21
part numbers 201
documents
not printing at printer 136
pages cut off bottom 138
sending color 12
sent as e-mail messages not arriving 136
sent as faxes not arriving 137
sent to computers not arriving 135
Domain Name System (DNS). See DNS (Domain
Name System)
dots-per-inch resolution 13
dpi resolution 13
drivers, printer 204
duplex operation 169
duty cycle 22
E
ECM (Error Correction Mode) 50
electromagnetic interference (EMI)
cable collar 37
precautions 124
e-mail addresses
214 Index EN
adding to Public Email address book 105
deleting from Public Email address book 105
importing into address books 107
Email Default From parameter 82
Email Default Subject parameter 82
e-mail messages. See e-mail transmissions
E-mail page 49
E-mail Quality parameter 82
E-mail Server Addr. parameter 81
e-mail server unavailable 143
e-mail service
configuration problem 148
description 15
enabling 49
network errors 182
test 157
troubleshooting 157
e-mail transmissions
attachment file type 49
breaking apart 49
confirmations not arriving 137
maximum destinations 25
not arriving at destinations 136
setting size 49
size problem 165
typical file sizes 13
EMC regulation, French 26
EMI (electromagnetic interference). See
electromagnetic interference (EMI)
Enable Receive setting 135
enabling
confirmations 50
convenience copying 111
DNS or WINS name resolution 47
e-mail service 49
fax service 50
fax transaction reports 112
JetSend 38
LDAP 51
notifications 85
environmental
requirements 30
specifications 24
environments supported 30
equipment
cleaning 121
components 19
specifications 22
troubleshooting 133
error activity log messages 170
error correction mode (ECM) 50
errors. See troubleshooting
ESMTP support 15
Ethernet support 8
event log for Windows NT 135
Exchange File Format 50
EXIT function key 79
expert mode 45
Extended SMTP support 15
Extension for HP JetAdmin software 43
F
factory defaults, resetting to 92
Fast Ethernet
support 8
troubleshooting 168
fast-track configuration 32
fatal activity log messages 170
fax daemon. See Digital Sender Service
Fax page 50
fax service
description 16
enabling 50
troubleshooting 158
fax support service 205
fax transaction reports
designating printer for 112
enabling 112
not arriving 138
using to troubleshoot 158
fax transmissions
accounting codes 50
checking pending 159
file format 50
interval between retries 50
maximum number 25
not arriving 137
not receiving confirmations 138
pending, maximum number 25
resolution 50
retries 50
typical file sizes 13
fax workarea, checking and changing 158
FaxCom problem 137
feeding problem 134
file type for e-mail attachments 49
files
compression methods 11
CSV (comma-separated value) 107
format for fax transmissions 50
formats and sizes 13
HPBC (Hewlett-Packard Batch Configuration) 107
LDIF (LDAP Data Interchange Format) 107
resolution 13
version (.ver) 167
finding digital sender in device list 46
Fine Text (OCR) sending quality 12
firmware
digital sender version 117
print server version 117
restoring old 198
scanner engine 118
EN Index 215
upgrade canceled 163
upgrade failure 162
upgrading 120
upgrading problem 177
flashing light on control panel 128
formats, file 13
framing errors 117
French EMC regulation 26
FROM field in e-mail messages 82
front panel. See control panel
full-duplex operation 169
function key destinations
configuring 58
maximum number 25
function keys
CANCEL 79
CLEAR 79
customizing 58
EXIT 79
maximum number 25
not appearing 63
OK 79
SAVE 79
TOOLS 79
used in the configuration menu 79
G
G4 compression 11
gamma correction 11
General page 47
German noise declaration 26
getting started guide, installing online 43
glass, cleaning 134
green light on control panel 128
guest users
activity log 113
description 18
guide sheet, replacing 122
guides
installing 43
online 21
paper 19
H
half-duplex operation 169
hardware
cleaning 121
components 19
compression 22
repair assistance 202
troubleshooting 133
warranty 199
heating problem 133
Hewlett-Packard Batch Configuration (HPBC) files,
importing 107
Hi-Res Color-B/W Photo sending quality 12
HP Address Book Manager. See Address Book
Manager
HP authorized dealers 204
HP Color LaserJet 4500 printer 14
HP Digital Sender Link. See Digital Sender Link
HP Digital Sender Service. See Digital Sender
Service
HP FIRST fax support service 205
HP J3110A print server product number 201
HP J3111A print server product number 201
HP J3112A print server
data-rate switch 36
product number 201
HP J3113A print server
jumpers 168
product number 201
troubleshooting 168
HP JetAdmin Extension 43
HP JetAdmin software. See JetAdmin software
HP JetAdmin Utilities 43
HP JetDirect PCL 5 printers 14
HP JetDirect print servers. See JetDirect print
servers
HP JetSend. See JetSend
HP Network ScanJet 5 scanner, coexisting with 61
HP ScanJet Utility 61
HP Smart Compression Imaging Technology 11
HP Support Assistant compact disc 204
HP worldwide sales and service offices 206
HPBC (Hewlett-Packard Batch Configuration) files,
importing 107
humidity
operating 24
storage 24
I
ID, JetDirect 118
idle state 128
IEEE 802.5 support 201
image processing
features 11
options 22
image quality
default for documents sent to computers 83
default for e-mail messages 82
problems 134
ImportAB.log 107
importing
CSV files 107
e-mail addresses 107
HPBC files 107
LDIF files 107
Imspapi.dll file 163
inbox
enabling receive 135
setting receive 135
216 Index EN
installation
description 29
messages 66
methods for client distribution 42
troubleshooting 63
installing
administrative software 42
Adobe Acrobat Reader 43
cable collar 37
cables 36
client software 55
digital sender 36
in Token Ring network 36
JetSend sticker 37
language sticker 37
interface cards. See JetDirect print servers
interface type 22
internal errors 144
Interval field 50
interview mode 45
invalid IP address 65
IP address
assigning manually 80
assigning using BOOTP or DHCP server 33
default timeout 33
invalid 65
missing from HP JetAdmin software 65
name resolution 47
on self-test page 117
subnet mask 73
IP Address parameter 81
IP Configuration parameter 80
IP Gateway parameter 81
IP Subnet Mask parameter 81
IPX
problem 164
support 8
J
J3110A print server product number 201
J3111A print server product number 201
J3112A print server
data-rate switch 36
product number 201
J3113A print server
jumpers 168
product number 201
jams
clearing at end of a page 130
clearing at start of a page 129
clearing inside ADF 131
troubleshooting 134
JetAdmin Extension 43
JetAdmin software
configuration pages 46
configuring with 45
description 21
interview and expert modes 45
messages 160
missing IP address 65
troubleshooting 160
JetAdmin Utilities 43
JetDirect print servers
firmware version installed 117
for different networks 201
ID 118
not responding 145
product number installed 117
product numbers 201
replacing 124
timeout 118
troubleshooting 168
troubleshooting installation 65
JetSend
configuring devices 40
description 16
destinations 16
enabling 38
invalid PIN 144
not responding 145
parameter 83
problem 187
sticker 37
website 17
jumpers on HP J3113A print server 168
K
keyboard 23
keypads 23
keys, control panel 78
keys, function
customizing 58
maximum number 25
not appearing 63
L
LAN fax daemon. See Digital Sender Service
LAN Server 3.1 and 4.1 8
Language parameter 80
language sticker 37
languages
changing for setup program 44
changing in e-mail message text 49
changing on control panel 72
manuals in other 201
sticker for 37
support options 202
late collisions 118
LDAP (Lightweight Directory Access Protocol)
authenticating 51
configuration problem 149
configuring at control panel 75
EN Index 217
configuring in HP JetAdmin software 51
enabling 51
maximum number of hits 51
password (control panel) 76
password (JetAdmin software) 51
port number (control panel) 76
port number (HP JetAdmin software) 51
protocol error 145
search root (control panel) 76
search root (HP JetAdmin software) 51
search timeout 51
server unavailable 150
LDAP Account Name parameter 83
LDAP Data Interchange Format (LDIF) files,
importing 107
LDAP page 51
LDAP Password parameter 83
LDAP Search Root parameter 82
LDAP Server Address parameter 82
LDAP Service Port parameter 82
LDIF (LDAP Data Interchange Format) files,
importing 107
LEDs
control panel 128
HP J3113A print server 168
legal-size paper handling 10
letter-size paper handling 10
light on control panel 128
light source for scanning 22
Lightweight Directory Access Protocol (LDAP). See
LDAP (Lightweight Directory Access Protocol)
limited warranty statement 199
line voltage 22
lists, distribution. See distribution lists 27
LocalTalk support 201
locked
sending documents when 133
undoing 36
when moving 36
log server address 118
logs
activity. See activity log
ImportAB.log 107
Windows NT event 135
lower rollers
part number 201
replacing 123
residue problem 134
M
MAC address 117
MailBoxID 50
manuals
in other languages 201
installing 43
online 21
part numbers 201
mask for IP address 81
Max. Trans. Speed 50
maximum number of hits, LDAP 51
memory
capabilities 25
requirement 30
messages
activity log 170
Address Book Manager 190
control panel 141
Digital Sender Link 195
installation 66
internal error 153
JetAdmin software 160
network error 146
Windows NT events 135
MIME support 15
minimum configuration 32
modes
expert 45
interview 45
sending 12
moving the digital sender 36
multi-boot program version 118
N
name resolution
cache 48
enabling 47
NetWare 3.x and 4.x 8
network
collisions 117
errors 146
framing errors 117
interface cards 201
Jetdirect print servers 201
operating systems supported 8
packets 117
resetting parameters 91
servers needed 8
troubleshooting 157
network interface cards. See JetDirect print servers.
Network ScanJet 5 scanner, coexisting with 61
noise
German declaration 26
levels 22
problem 133
normal activity log messages 170
notifications
description 85
enabling 85
of e-mail transmissions not arriving 137
of faxes not arriving 138
numbers, product and part 201
218 Index EN
O
OCR (optical character recognition) document
setting 12
offices, worldwide sales and service 206
OK function key 79
online documentation
description 21
installing 43
online support services 204
operating
humidity 24
temperature 24
operating systems supported 30
optical resolution 22
orange light on control panel 128
OS/2 Warp Server 8
overheating problem 133
overview
configuration 35
digital sender 7
P
P1, P2, and P3 jumper settings on HP J3113A print
server 168
packets, network 117
pages
bottom cut off 138
HP JetAdmin configuration 46
missing in second pass 145
too many in second pass 152
panel, control. See control panel
paper
maximum that can be stacked in ADF 10
specifications 10
paper jams
clearing at end of a page 130
clearing at start of a page 129
clearing inside ADF 131
troubleshooting 134
Paper Size parameter 80
PaperPort software 61
parameters
configuration menu 80
digital sender 73
part numbers 201
passwords
changing administrator 100
description 18
invalid 144
LDAP (control panel) 83
LDAP (JetAdmin software) 51
not accepted 134
PC Quality parameter 83
pending fax transmissions
checking 159
maximum number 25
pending jobs lost 135
Pentium processor 30
performance
scanning speed 10
slow digital sender 135
slow programs 189
personal identification number (PIN), invalid 144
photographs, sending 12
PIN (personal identification number), invalid 144
ping command for troubleshooting 133
PML initialization 186
port number, LDAP
configuring at control panel 76
configuring in HP JetAdmin software 51
power
consumption 22
switch 19
print quality problem 134
print servers. See JetDirect print servers
printers
adding to Public Printers address book 111
color 14
default for fax transaction reports 111
documents not arriving 136
documents not printing 185
drivers 204
for fax transaction reports 112
HP Color LaserJet 4500 14
PCL 5 14
sending to 16
software 204
unreachable 185
printing the activity log 115
private distribution lists
description 104
maximum number 25
private e-mail addresses
description 104
maximum number 25
problems. See troubleshooting
processor, Pentium 30
profiles, user. See user profiles 27
programs
customizing to support 58
installed for digital sender 21
sending to other 17
Public Distribution Lists address book
adding lists 105
deleting lists 106
description 104
maintaining 105
Public Email address book
adding addresses 105
deleting addresses 105
description 104
maintaining 105
EN Index 219
maximum addresses 25
Public Fax address book
description 104
maximum addresses 25
Public Printers address book
adding printers 111
deleting printers 111
description 104
maximum number of printers 25
Q
quality modes 12
quick reference guide, installing online 43
R
RAM (random access memory) requirements 30
random access memory (RAM) requirements 30
Reader
installing 43
website for obtaining 15
receive inbox
enabling 135
not receiving documents 135
setting 135
red light on control panel 128
refreshing the activity log 115
registered users
adding 98
deleting 99
description 18
maximum number 25
registering the digital sender 44
removing software 63
repair and replacement 199
repair assistance 202
replacement and repair 199
replacement parts 201
replacing
delivery guide sheet 122
HP JetDirect print servers 124
lower rollers 123
replicating address books 94
requirements
client system 30
disk space 30
network system 30
RAM 30
space and location 31
system 30
resetting
address books 90
network parameters 91
to factory defaults 92
resolution
dpi 13
fax transmission 50
optical 22
Resolution field (HP JetAdmin software) 50
restarting the digital sender 88
restoring
address books 96
firmware 198
problem 177
Retry field 50
RLE compression 11
rollers, replacing lower 123
S
sales and service offices 206
SAVE function key 79
saving
activity log 115
configuration menu values 79
ScanJet Utility 61
scanning
element 22
setting size of area 80
speed 22
search root, LDAP
configuring at control panel 76
configuring in HP JetAdmin software 51
search timeout, LDAP 51
searches
slow 150
too many matches 151
security
controlling 100
description 18
Security page 48
self-test page
displaying 116
using for troubleshooting 128
Send test e-mail command 157
sending modes 12
servers
DNS 47
e-mail unavailable 143
LAN 8
LDAP unavailable 150
log 118
needed on network 8
OS/2 Warp 8
primary and secondary WINS 47
SMTP not configured 183
service agreements 204
service and support
language options 202
options worldwide 202
service port, LDAP
configuring at control panel 76
configuring in HP JetAdmin software 51
Service. See Digital Sender Service
220 Index EN
setup program
for administrative software 42
for client software 55
language 44
shutting down the digital sender 88
size
message problem 165
of paper handled 10
setting for e-mail attachments 49
setting for scanning area 80
typical file format 13
slow
digital sender 135
programs 189
searches 150
Smart Compression Imaging Technology 11
SMTP
server problem 183
support 15
software
administrative 42
client 55
components 21
compression 22
distributing client 55
printer 204
running slowly 189
third-party support 58
uninstalling 63
utilities 204
warranty 199
space
hard disk requirements 30
location requirements 31
specifications
environmental 24
equipment 22
paper handling 10
speed
scanning 22
slow digital sender 135
slow in programs 189
slow searches 150
starting the digital sender 88
statement of warranty 199
status of fax transmissions 159
stickers for keypad 37
stopping the digital sender 88
storage
humidity 24
temperature 24
SUBJECT field in e-mail messages 82
subnet mask
configuring 73
on self-test page 117
supplies and accessories
support numbers for obtaining 201
warranty 199
support agreements 204
support and service
language options 202
options worldwide 202
Support Assistant compact disc 204
switch
data-rate on HP J3112A print server 36
power 19
system requirements 30
T
TCP/IP page 47
TCP/IP status 117
telephone numbers, maximum number of characters
25
temperature
operating 24
storage 24
test page, displaying 116
test, e-mail service 157
third-party support 58
Time parameter 80
timeout
default for assigning IP address 33
JetDirect 118
LDAP search 51
Token Ring
installing HP JetDirect print server 36
support 8
tools for troubleshooting 128
TOOLS function key 79
transaction reports. See fax transaction reports
transmission packets 117
transmission reports. See fax transaction reports
transmissions. See e-mail transmissions; fax
transmissions
tray, document output 19
troubleshooting
control panel 134
Digital Sender Service 172
DNS configuration 147
e-mail configuration 148
e-mail service 157
e-mail transmissions 136
fax service 158
general 133
hardware 133
HP JetDirect print server installation 65
image quality 134
installation 63
internal errors 144, 153
JetAdmin software 160
LDAP configuration 149
misfeeds 134
EN Index 221
network 157
network errors 146
paper jams 134
print servers 168
repair assistance 202
slow sending 135
sources for information 128
tips from HP FIRST fax support 205
tools 128
WINS configuration 151
U
uninstalling 63
unlocking the digital sender 36
unpacking the digital sender 36
upgrading firmware
description and steps 120
problem 177
user guide
installing for administrator 43
installing for user 55
online 43
part numbers 201
user profiles
changing 99
controlling validation 102
deleting 99
maximum number 25
validating 103
users
activity log 113
adding 98
maximum number 25
types 18
Utilities for HP JetAdmin software 43
utilities, software 204
V
validation
controlling whether required 102
performing 103
version file (.ver) 167
versions
boot block 118
digital sender firmware 117
engine firmware 118
multi-boot program 118
print server firmware 117
voltage, AC line 22
W
warning activity log messages 170
Warp Server, OS/2 8
warranty statement 199
websites
Adobe Systems Incorporated 15
HP JetSend 17
installing from 42
weight
digital sender 22
paper 10
white pages when scanning 134
Windows Internet Naming Service (WINS). See
WINS (Windows Internet Naming Service)
Windows NT computer
documents not arriving 135
event log 135
installing fax service 62
Windows operating systems supported 30
WINS (Windows Internet Naming Service)
configuration problem 151
configuring 47
enabling 47
primary and secondary servers 47
WINS Server Address parameter 83
workarea for fax, checking and changing 158
World Wide Web support service 204
worldwide
sales and service offices 206
support options 202
WWW support service 204
HP 9100C
Digital Sender
Administrator Guide
Administrator Guide
English
Copyright© 2001
Hewlett-Packard Co.
Manual Part No.
C1311-90915
*C1311-90915*
*C1311-90915*
C1311-90915
HP 9100C Digital Sender
addendum
hp 9100C digital sender
EN 1
Contents
Addendum
Receiving technical updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Enhancements to the HP Digital Sender 9100C . . . . . . . . . . . . . . . . 5
Configuration methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Control panel configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuration replication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Enhanced network support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using a Web server for user authentication . . . . . . . . . . . . . . . . . . . 8
Using the IIS Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preparing the digital sender to work with a Web server . . . . . . 12
Sending to e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using blind carbon copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing the default subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Entering a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Choosing a file format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Specifying the time zone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Editing the e-mail header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting e-mail security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting SMTP gateway polling frequency . . . . . . . . . . . . . . . . . 17
E-mail delivery reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Sending to fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Public Fax Distribution Lists . . . . . . . . . . . . . . . . . . . . . . 19
Entering a billing account code. . . . . . . . . . . . . . . . . . . . . . . . . 19
Receiving error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Internet fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Fax for Domino . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring Fax for Domino . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending a fax when using Lotus Fax for Domino . . . . . . . . . . . 23
Preventing transmission of unnecessary fax pages . . . . . . . . . 23
Sending to copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Sending duplex copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the HP color LaserJet 8500 printer. . . . . . . . . . . . . . . . . 24
Using PCL6 printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Sending to the PC or another program . . . . . . . . . . . . . . . . . . . . . . 25
Typing document names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing the tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2 EN
Sending to HP Jetsend-enabled devices . . . . . . . . . . . . . . . . . . . . 27
Sending information to password-protected devices . . . . . . . . 27
Code update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contrast settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing the contrast on a per-job basis . . . . . . . . . . . . . . . . . 28
Additions and enhancements to software . . . . . . . . . . . . . . . . . . . . 29
HP Enterprise Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Address Book Manager updates . . . . . . . . . . . . . . . . . . 31
Using HP JetAdmin software updates . . . . . . . . . . . . . . . . . . . 32
Support for Microsoft Sharepoint Portal Server (MS SPPS). . . 32
Using other administration tools . . . . . . . . . . . . . . . . . . . . . . . . 33
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activity log messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
New log messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Changes to existing log messages . . . . . . . . . . . . . . . . . . . . . . 36
HP Digital Sender 9100C
Addendum
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Copyright Information
© Copyright Hewlett-Packard
Company 2002
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under copyright
laws.
A user of the Hewlett-Packard
digital sender associated with
this addendum is granted a
license to: a) print hard copies
of this addendum for
PERSONAL, INTERNAL, or
COMPANY use subject to the
restriction not to sell, re-sell or
otherwise distribute the hard
copies; and b) place an
electronic copy of this
addendum on a network server
provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the Hewlett-Packard digital
sender associated with this
addendum.
Part number: C1311-online
Third Edition, April 2002
Trademark Credits
Adobe, the Adobe logo,
Acrobat, the Acrobat logo,
Adobe Circulate and the Adobe
Circulate logo are trademarks of
Adobe Systems incorporated.
CompuServe is a U.S.
trademark of CompuServe, Inc.
Microsoft is a U.S. registered
trademark of Microsoft
Corporation. MS-DOS,
Windows, MS Windows, and
Windows NT are U.S. registered
trademarks of Microsoft
Corporation. Pentium is a U.S.
registered trademark of Intel
Corporation.
All other products mentioned
herein may be trademarks of
their respective companies.
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
Material scanned by this
product may be protected by
governmental laws and other
regulations, such as copyright
laws. The customer is solely
responsible for complying with
all such laws and regulations.
EN Receiving technical updates 5
Addendum
This addendum details the enhancements to the HP Digital Sender
9100C since its initial release. These enhancements improve
usability as well as product integration into your network
environment.
Receiving technical updates
Register now on the Web to make sure you receive technical
updates and other HP Digital Sender 9100C special offers. Visit the
HP Digital Sender 9100C website at www.digitalsender.hp.com.
Enhancements to the HP Digital Sender 9100C
This section describes the enhancements that affect using the
HP Digital Sender 9100C itself. These changes pertain to:
Configuration methods
Enhanced network support
Web Authentication capability
Sending to e-mail
Sending to fax
Sending to copy
Sending to the PC or another program
Sending to an HP Jetsend-enabled device
Contrast levels
Additions and enhancements to software
6 Addendum EN
Configuration methods
When configuring the digital sender, a user or administrator may
employ several methods. These methods include using the control
panel, using configuration software, and using the Web Access tool.
Web Access is a new tool that offers increased flexibility when
configuring the HP Digital Sender 9100C.
Control panel configuration
This configuration is accomplished using the control panel on the
digital sender. An administrator would configure fast-track parameters
and extended and optional parameters using the control panel
keyboard and menu options.
Configuration software
An administrator can use the HP JetAdmin software and Address
Book Manager (ABM) to configure a digital sender from a computer.
Web Access
You can now remotely configure the HP Digital Sender 9100C quickly
and easily using the new Web Access tool, which is an embedded
Web server in the digital sender. You can configure all necessary
settings using this tool and a standard Web browser from any
computer on the network. To use the Web Access tool, type the digital
sender’s IP address or DNS hostname followed by ":4242" in the
address bar of your Web browser. For digital senders with an HP
Jetdirect 610n print server (network interface card), there is no need
to add ":4242".
Example:
With HP Jetdirect 600 print server: http://255.255.255.255:4242
With HP Jetdirect 610n print server: http://255.255.255.255
EN Configuration methods 7
Configuration replication
When you have configured one digital sender, you can replicate that
configuration to other digital senders on the network. The Web Access
tool allows you to choose which digital sender’s configuration to
replicate and which digital senders to be updated.
To replicate a digital sender’s configuration
1Open the Web Access tool.
2Select Actions.
3Select Replicate. The Replicate Settings screen appears.
4Click Replication Setup.
5If necessary, click Edit List to choose which digital senders will
have their configurations modified.
6Click Next.
7Select which settings will be replicated. Click Next.
8Click Finish to begin the replication process. Replication might
require several minutes. Results will not be available until the
replication process has completed on all digital senders.
9When replication is complete, click Replication Status on the
Replicate page to view the results.
Note Configuration replication does not replicate address books or user
profiles. Use HP Enterprise Center to replicate this data. See “HP
Enterprise Center” on page 29 for more information.
8 Addendum EN
Enhanced network support
The HP Digital Sender 9100C supports the HP Jetdirect 610n print
server (network interface card). This card is required for full use of the
Web Access tool over a Token Ring network. The HP Jetdirect 610n
also allows access to the digital sender’s embedded Web server
without typing ":4242" after the IP address in your Web browser’s
address bar (see “Preparing the digital sender to work with a Web
server” on page 12).
Using a Web server for user authentication
In the past, users could be authenticated when opening the Address
Book Manager (ABM) from their computers or when sending at the
digital sender itself. Now you can authenticate users trying to send
from the digital sender using a Web server, with or without encryption.
With encryption, this method of authentication is a secure method.
A Web server controls access to one or more of its resource items,
pages, programs, or other objects, which can be requested by a
browser-like client on the computer or on the network. (In this case,
the browser-like client is the digital sender.) The Web server can ask
the browser-like requestor (digital sender) for user credentials, such
as a user account name and corresponding password. Before
returning the requested resource, the Web server can verify the user
account name and password against a user account database, such
as the NT domain user account database, on the local computer or
the NT domain controller.
After checking against the user account database, one of the following
situations occurs:
If the Web server authenticates the user, the digital sender must
determine the user's e-mail address from its own user profile
database or, if that is unsuccessful, from an LDAP server. If the
digital sender finds an e-mail address that corresponds to the
user name, it adds the user's e-mail address into the From: field
and the user can continue using the digital sender. If the digital
sender cannot find an e-mail address that corresponds to the user
name, authentication is unsuccessful. This process provides
greater assurance that someone trying to send an e-mail or fax
cannot send it using another person's name.
EN Using a Web server for user authentication 9
If the Web server cannot authenticate the user, access to the
digital sender is denied if you have enabled login. If you have
disabled login, then the user can use the digital sender and enter
any valid e-mail address.
Note For the greatest assurance that users are not sending e-mail and faxes
using someone else’s name, you must enable login on all digital
senders.
Using the IIS Web server
Although you can use any Web server for authentication, Microsoft®
Internet Information Services (IIS) contains a Web server useful for
user authentication. Because IIS and its Web server are integrated
into the Microsoft operating system, they are easy to use for
configuring authentication. IIS, which is part of the Microsoft Back
Office, is an option included with Windows® NT 4.0 Server edition,
Windows 2000 Server edition, and NT 4.0 Option Pack.
When authenticating users, the IIS Web server checks the user
account name and password against the user account database of
the local Windows NT or 2000 operating system and/or the NT
domain. This check is commonly referred to as NT user
authentication, or NTLM. Use the following directions to prepare the
IIS Web server to authenticate digital sender users.
Preparing the IIS Web server to work with digital
senders
In order for digital sender users to use Web-based authentication
against an NT domain or workgroup, the IIS administrator must
perform the following general steps. For more specific instructions for
working with IIS, see the documentation provided with IIS.
1If Web-based authentication against an NT Domain is preferred,
choose a Windows NT 4.0 server or Windows 2000 server to host
the IIS. This server must be a Primary Domain Controller, Domain
member, or a member of a trusted Domain against which the
administrator wants to authenticate.
2Install and setup IIS 5.0 for Windows 2000 or IIS 4.0 for Windows
NT 4.0 Server.
3Open Internet Service Manager (IIS) and set up a home directory
or virtual directory for the IIS Web server in Default Web Site. It is
highly recommended that a home or virtual directory be created
just for the purpose of digital sender user authentication against
10 Addendum EN
Windows. Having a dedicated virtual directory is assumed in the
steps outlined from this point forward.
4In Windows Explorer, place a default html page in the local
directory with which the virtual directory is associated. For
performance reasons, it is highly recommended that this local
directory be located on the same server as the one hosting the IIS
Web server.
5If the IIS administrator wants the NT user account name and
password to be encrypted between the digital sender and the IIS
Web server, then configure the IIS Web server for server-side
SSL (secure socket layer). This means the virtual directory is
configured to support only HTTPS requests from browser-like
clients. Complete these steps:
a Request an application server SSL certificate from a selected
certificate authority.
b Install the application server SSL certificate into the certificate
store of the IIS Web server.
6In Internet Service Manager (IIS), right-click the virtual directory
and click Properties.
7On the Directory Security tab, do the following:
a In the Anonymous access and authentication control area,
click Edit. Select the Basic Authentication check box and
clear the Anonymous Access and Integrated Windows
Authentication check boxes. When the Warning message
dialog box regarding clear text passwords on the network
appears, click Yes to continue.
b In the Authentication Access area, click Edit. Type the default
domain in the Domain Name field and click OK twice.
8On the Virtual Directory tab, clear the Directory Browsing and
Write check boxes, select the Read check box, and click OK. This
step provides extra security and is strongly recommended.
9Close IIS.
10 In Windows Explorer, right-click the local directory associated with
the virtual directory and click Properties.
11 Restrict access to the local directory to only those NT account
users who you want to be authenticated by the digital sender.
Right-click the local directory and click Properties. On the
Security tab, select the NT user account names and group
names you want.
12 Right-click the default html page in the local directory and click
EN Using a Web server for user authentication 11
Properties. On the Security tab, select all of the NT user account
names and group names you selected in the previous step.
13 All NT user account names and group names requiring
authentication from the virtual directory require the user right to
“Log on locally.” While logged on as an NT user account with
administrative privileges, set this user right using User Manager
(NT 4.0) or Local Security Policy (Windows 2000).
IIS is now ready to support digital sender user authentication against
Windows. Go to “Preparing the digital sender to work with a Web
server” on page 12.
12 Addendum EN
Preparing the digital sender to work with a
Web server
No matter which Web server you use for authentication, you will need
to prepare the digital sender to work with it.
To prepare the digital sender to work with a Web
server
1Open a Web browser and type the URL for the Web page for the
digital sender you want. If DNS is configured, you can use the
host name in the URL. Otherwise, you need to use the IP address
in the URL. Also, the URL must be followed by :4242, which is the
port number of the embedded Web server. For example:
http://xxx.xxx.xxx.xxx:4242.
Note If the digital sender has an HP Jetdirect 610n print server (network
interface card), you do not have to add :4242.
2If the Web page is password protected, you will be prompted for
the administrator User Name and Password for this digital sender.
The User Name is always “Administrator.”
3When the Web page for the digital sender opens, click Settings
and then click Authentication.
4In the URL field, type the URL of the Web server you want to use
for authentication. If DNS is configured, you can use the host
name in the URL. Otherwise, you need to use the IP address in
the URL.
If you are enabling SSL on the Web server, be sure to:
•type "https" at the beginning of the URL.
•use the hostname you used to create your certificate and not
the IP address of the webserver in your URL.
•Enable DNS which is required for hostname resolution.
If this field is empty, Web authentication is disabled.
5The NT User Domain ID field is blank by default. This is the name
of the LDAP attribute used to return e-mail addresses to the
From: field on the digital sender. Do one of the following:
•If you want to use e-mail addresses found in an LDAP
database, type the name of the LDAP database attribute that
contains the user name and ID information.
EN Using a Web server for user authentication 13
•If you want to use e-mail addresses found in the digital sender
user profile database instead, this field is not relevant and will
be ignored. Go to the next step.
6In the Default Domain field, do one of the following:
•If you are authenticating to a Web server running on Windows,
type the default NT Domain Name. This should match the
default Domain Name used by the Web server.
•If you are authenticating to a Web server running on a platform
other than Windows, leave this field blank.
7If the Web server is inside the firewall on your company intranet,
leave the Proxy Address and Proxy Port fields empty. Only fill in
these fields if the Web server is outside the firewall.
Note If the Web server is outside the firewall, the Web server should be
enabled for SSL. If you are using the IIS Web server, see “Preparing
the IIS Web server to work with digital senders” on page 9 for
instructions.
8Click Apply.
9Click Test Login to Authentication Server. Type a valid User
Name, Password, and Domain name for a network user who has
all permissions necessary to access the digital sender. You
should receive a message stating that login was successful.
Note If the login fails, try typing the Web server address in any Web browser.
See if you can open the Web page for the Web server. If not, check
the accuracy of the URL.
10 Do one of the following:
•Add user profiles to the user profile database of this digital
sender for all users you want to be authenticated and to be
allowed access to the digital sender. Each profile must contain
a valid e-mail address, and the name of the user profile must
exactly match the user name in the user database against
which the Web server is authenticating.
•Configure the digital sender’s LDAP feature to match account
user names to LDAP common names. The LDAP method may
require the LDAP administrator to add a custom field to the
LDAP server. See “Configuring the LDAP server” on page 14
for more information.
14 Addendum EN
Note These users must also have been given access to the Web server’s
local directory, either as an individual or as a member of a group.
This last step is the means for returning an e-mail address for a user
to the From: field on the digital sender.
Configuring the LDAP server
If you want the digital sender to try to return e-mail addresses from an
LDAP database, the LDAP database must have an attribute
containing the user name and ID, or the LDAP administrator must add
an attribute that will contain this information. The name of the attribute
must match the name entered in the NT User Domain ID field on the
Web page for this digital sender.
Note To see if there is already an attribute in your LDAP database containing
the user name and ID, you can configure the LDAP database as an
address book in NetScape Navigator (from the Communicator menu,
click Address Book). Once the LDAP database is configured, search
for a user, such as yourself. When the record appears, look for an
attribute containing the user name and ID.
Use the Web Access tool to select any of these From: field options.
From: the Settings tab, select Send To, E-mail, then click the
Configure e-mail From: field address button.
LDAP. This attribute in the LDAP database must contain the fully
qualified user account names. If you are authenticating against
Windows, the fully qualified user account name is the NT domain
name plus the NT user name, such as Chicago:JohnDoe. Note
that although Windows fully qualified user account names usually
contain a “/” between the NT domain name and the NT user
name, LDAP requires a “:” instead.
Login. This is an LDAP attribute that contains only the NT user
name (not the domain and user name)
Suffix. This uses the contents of the user’s User Name field,
followed by the "@" symbol, followed by the contents of the Suffix
field.
Example: If the user types "sallys" in the logon username field,
and the suffix contains "hp.com," the resulting From: field address
will be "sallys@hp.com".
EN Sending to e-mail 15
Sending to e-mail
When sending to e-mail, users can now blind carbon copy (BCC)
recipients, see the default subject in the subject field, increase text
box message control, and select the file format. The administrator can
also set the SMTP gateway polling frequency and time zone for e-mail
messages. A From: field test has also been introduced for enhancing
e-mail delivery reliability.
Using blind carbon copy
The digital sender now supplies a BCC addressing mode, which
allows a user to copy an e-mail to someone without his or her name
appearing as a copied recipient. When a user is in the addressing
mode, he or she can switch between the TO, CC, and BCC fields
using the keyboard arrow keys. After pressing ENTER, the user moves
to the Destination field to enter a recipient’s address.
Viewing the default subject
The Subject field now displays the default subject when a user first
creates a new e-mail. Previously, if the user did not add a subject, the
default subject was inserted as the mail was sent, so the user never
saw the subject. After the Subject field has been entered, the
addressing mode automatically appears.
Entering a message
Users can now enter a personalized message with the new text box
feature. In addition to receiving a generated notification message, a
user may also enter a personalized message that will accompany the
attachments. This message appears in the recipient’s e-mail browser
window, along with the attached files.
A user may begin entering a message at any time while using the
e-mail function. A user always has direct access to the text box feature
via the new MESSAGE key on the control panel of the digital sender. It
is the third function key below the control panel display.
16 Addendum EN
Users have the ease of text editing as with many basic word
processing programs. Users can edit a message using the backspace
and arrow keys. A highlighted cursor appears throughout the text to
show the position of insertion or deletion while typing. The CLEAR key
allows a user to delete all typed text in the text box window without
exiting the text box window. The CANCEL key allows the user to delete
all text and cancel out of the text box window completely.
Choosing a file format
For additional flexibility, users can select the file format of the e-mail
attachment at the control panel. As the administrator, you can enable
or disable this feature from the HP JetAdmin software, the Web
Access tool, or from the Configuration menu at the control panel.
The two file formats that are available for sending e-mail are:
TIFF 6.0
PDF
Using TIFF 6.0
As the administrator, you can now configure e-mail to allow
attachments to be sent in the new TIFF 6.0 format. TIFF 6.0
represents the most recent advances in the industry-standard TIFF
file format. This newest version is both capable of storing multiple
pages and color images in compressed format. At this time, Microsoft
Windows 98 and Windows NT 4.0 with Service Pack 3 ship a viewer
that supports this file type.
Using PDF
A user may also send documents using Adobe Portable Document
Format (PDF). PDF files are compact and can be shared, viewed,
navigated, and printed exactly as intended by any recipient who has
Adobe Acrobat® Reader 4.05. This version of Adobe Acrobat Reader
is included on the CD-ROM containing the new HP Digital Sender
9100C software version 4.0.
Note HP's Smart Compression Technology optimizes file sizes for sending
PDF files without compromising quality or creating additional network
traffic.
EN Sending to e-mail 17
Specifying the time zone
As the administrator, you can now specify the time zone for e-mail
messages being sent. Use the Configuration menu in the digital
sender or the Web Access tool.
Editing the e-mail header
Using the Web Access tool, you can edit the information in the e-mail
header (sometimes known as the e-mail cover page). From the
Settings tab, select Send To, E-mail, Configure E-mail Format
Settings, and Customize E-mail Header Page.
Setting e-mail security
The HP Digital Sender 9100C integrates with Omtools Genidocs to
provide secure e-mail. The recipient of the e-mail must provide
identification, and the e-mail message itself is encrypted during
transport. Use the Web Access tool to configure e-mail security. From
the Settings tab, select Send To and E-mail to open the e-mail
configuration page.
Setting SMTP gateway polling frequency
As the administrator, you can use the HP JetAdmin software to
configure the frequency of the SMTP gateway polling. This feature
helps the HP Digital Sender 9100C generate less network traffic while
checking the e-mail server/SMTP gateway. Polling frequency ranges
from 0 minutes to every 24 hours. You can completely disable polling
by setting the value to 0 minutes.
Note If you disable polling, e-mail transmissions may be unsuccessful, and
no indication appears on the control panel if the e-mail server is not
running. Users must check the transaction log to see the status of sent
e-mail messages.
E-mail delivery reliability
A potential problem with sending e-mails to any destination is that
when the From: field is not valid (does not contain an @ or a period,
or has embedded spaces), the e-mail may not be sent, and
notification would not be given to the user. To prevent this situation, a
18 Addendum EN
From: field test has been developed that will automatically test a
guest user’s From: field and subsequently allow the guest user to
select fix, help, or ignore.
The From: field test will only be used for guest users. It will not be
used for registered or administrative users. This test can be enabled
or disabled by the administrator using the control panel or the Web
Access tool.
EN Sending to fax 19
Sending to fax
Users can now send to fax distribution lists, enter a billing account
code, and use Internet fax service (if your company subscribes to it).
As a new feature, the digital sender fully functions with the Lotus Fax
for Domino add-in.
Using Public Fax Distribution Lists
At the control panel, users can now select predefined fax distribution
lists from the Public Fax Address Book. When users choose Send to
Fax and begin typing a name, the digital sender searches for both fax
numbers and fax distribution lists whose names begin with the letters
the user types.
Users create fax distribution lists using the Address Book Manager
(ABM). See the Help file for the ABM for more information.
Entering a billing account code
Using the HP JetAdmin software or the Web Access tool, the
administrator can enable or disable the billing account code feature.
When this feature is enabled, users can enter at the control panel a
billing account code of up to 31 characters for each fax sent. This
account code is sent to the fax server to bill the job cost.
If the user enters an account code, it overrides the default assigned
using the ABM. If the user leaves the field blank, the default account
code assigned to the fax number is used. The fax server verifies the
account code’s validity.
Receiving error messages
Users automatically receive an error message at the control panel if
the HP Digital Sender Service is unavailable to transmit faxes to the
LAN fax server.
20 Addendum EN
Using Internet fax
The digital sender is now capable of sending faxes via an Internet fax
service provider, to which your company must subscribe. Using an
Internet service provider means users can send faxes at a lower cost
than when using traditional telephone service. The administrator uses
the HP JetAdmin software or Web Access tool to configure the fax
function to use Internet fax service instead of the LAN fax server.
Then, the control panel displays a window similar to that used for the
traditional fax functionality:
The billing account field for Internet faxes contains the default account
defined by the administrator (using the HP JetAdmin software or the
Web Access tool). The default account code can be overridden if the
user types a different code in that field. The account code entered
must be a registered account with the Internet fax service provider.
Instead of entering an account code, the user can select his or her
user name as the account code. In this case, the Internet fax service
provider uses the e-mail account associated with that user name to
notify the user of the fax status. If the digital sender is configured only
for registered users, users can only change the default account code
to their registered user names.
Enter a fax recipient B/W-A4
Fax:
SETTINGS BACK
Billing: rafael_davinci@hp.com
EN Sending to fax 21
Using Fax for Domino
The digital sender now supports Fax for Domino, which is a Lotus
Domino server add-in. The digital sender supports Lotus Domino
server 4.6.5 or later and the Fax for Domino add-in 4.1 or later. The
Domino server, the Domino Fax for Domino add-in, and the Domino
SMTP/MIME MTA add-in together function as a hybrid between LAN
and Internet faxing. Essentially, they are a LAN fax solution with an
Internet fax interface.
The HP Digital Sender 9100C is the fastest and easiest way to digitize
and send paper-based documents via a Domino mail and fax server.
When a user sends a fax from the digital sender, the digital sender
sends the fax to the Domino server at 15 pages per minute. Then, the
Fax for Domino add-in sends an e-mail to the sender of the fax once
the fax is transmitted.
Configuring Fax for Domino
To make the HP Digital Sender 9100C work with Lotus Fax for
Domino, you must:
Install the Fax for Domino add-in and the SMTP/MIME MTA add-
in.
Configure the E-mail function for the digital sender.
Configure the Fax function for the digital sender.
Note Because the e-mail and fax functions share the SMTP gateway, you
must use Lotus Domino for e-mail as well as LAN fax.
The digital sender administrator will need to know the Foreign Fax
Domain (FFD) and SMTP domain. You can obtain these items from
the Domino administrator.
To prepare Fax for Domino
Note These steps should be performed by the Domino administrator.
1If not already installed, install the Fax for Domino add-in and the
SMTP/MIME MTA add-in.
2Configure an SMTP/MIME MTA (SMTP gateway) add-in to allow
the digital sender to work with Fax for Domino. The Domino
SMTP/MIME MTA must be configured to allow ingress of e-mail
addressed with the selected SMTP domain.
22 Addendum EN
To configure the digital sender for Fax for Domino
Note This procedure describes using the Web Access tool to complete the
configuration, but you can also use the HP JetAdmin software.
1Open a Web browser and type the URL for the home page for the
digital sender you want to configure. The URL appears at the top
of the control panel display.
2Click Settings and then click Send To. The E-mail Settings page
appears.
3Type an IP address or host name in the Server Name or IP
Address field. This is the IP address or host name of the Lotus
Domino server that is hosting the SMTP/MIME MTA (SMTP
gateway).
4In the Default From: field, type a valid e-mail address to enable
the digital sender’s e-mail functionality.
5Optionally, fill in the Default Full Name and E-mail Default
Subject fields.
6Select one of these radio buttons: Enable E-mail or Enable
E-mail and notify Administrator when events occur that
require attention.
7Click Apply.
8Click Fax and then click Configure Internet Fax.
9In the Domain field, type the Domino foreign fax domain, an “@”
and the Internet SMTP domain for the Domino SMTP/MIME MTA.
For example, in “fax@acme.com,” “fax” is the Domino foreign fax
domain and “acme.com” is the Internet SMTP domain.
Note The Domino SMTP/MIME MTA add-in uses your Domino Domain to
determine which SMTP messages are allowed in and converted to a
Domino-formatted message.
10 In the Address Format list, select Fax for Domino.
11 Choose the file format. PDF is recommended. For more
information about PDF, see “Choosing a file format” on page 16.
12 Optionally, type in the Default Billing Account field a valid e-mail
address to be used as the default billing account.
EN Sending to fax 23
13 Click Apply.
14 On the Fax Settings page, select the Enable Internet Fax radio
button, and then click Apply.
15 Close the Web browser.
The digital sender should be configured and should display both an
EMAIL key and a FAX key on the control panel.
Sending a fax when using Lotus Fax for
Domino
Users can address documents they are faxing from the digital sender
two ways. In the To field, they should do one of the following:
Type the fax number of the recipient.
Type the name of the recipient, “@”, and the fax number.
For example: Recipient@2085551111
If the Cover Page option is enabled in the Fax for Domino add-in and
a user types the recipient name with the fax number (second bullet
above), the name is placed on the cover page in the To field. To
prevent a name from appearing in the To field, the user should type
only the fax number. Or the administrator can disable the Cover Page
option in the Fax for Domino add-in.
Preventing transmission of unnecessary fax
pages
When the Cover Page option is enabled, the Fax for Domino add-in
transmits an extra, unnecessary fax page containing only the MIME
attachment icon with each fax sent. To prevent this extra fax page, ask
the Domino administrator to turn off the Cover Page option or perform
the steps below.
To prevent transmission of unnecessary fax pages
1In the Notes Public Address Book, open the People database.
2Choose a specific person or the DefaultFaxUser record.
3Go to the Fax tab (form) and select Fax Cover Page Settings.
4In the Cover Page field, select Cover Page with Fax Body from
the list, or type it in.
24 Addendum EN
Sending to copy
The copy function supports duplex printing to PCL5-compatible
printers. It also supports the HP LaserJet 8500 printer and PCL6
printers.
Sending duplex copies
The Copy function includes an additional supported printer type within
the Address Book Manager printer configuration options. For
example, if you have an HP LaserJet 5SI printer with the duplex
option, select the new printer type to get duplex copying from the
digital sender.
Using the HP color LaserJet 8500 printer
The digital sender supports the HP color LaserJet 8500 printer, which
can be used for color convenience copying.
Using PCL6 printers
Included in the new printer settings is support for a range of PCL6
printers. These printers include:
HP LaserJet 4000
HP color LaserJet 4500
HP LaserJet 5000
HP LaserJet 8000
HP LaserJet 8100
Devices that support PCL6 can now be targeted for higher quality
grayscale copying of continuous-tone or color photos.
EN Sending to the PC or another program 25
Sending to the PC or another program
When sending a document to a PC or another program, users can
select a name for the document at the control panel. When sending to
another program, users can also select a tag for the document.
Typing document names
In the Configuration menu of a digital sender, the administrator can
enable the document-name selection feature, which allows users to
enter a name for a document being sent to a PC or another program.
When the feature is enabled, a text field appears in the job window.
The name entered for the file must adhere to these rules:
The file name can be blank. In this case, the daemon on the target
PC creates a file name automatically according to its rules.
If the user does enter a name, it cannot start with a blank space.
Any name entered cannot contain the characters \, /, :, *, ., ?, ", <,
>, or | (sometimes called the pipe or line character; appears on
the same key as the \ character).
The document cannot be named AUX, PRN, or CON.
Any name entered can be a maximum of 32 characters.
If users enter a name that does not adhere to these rules, they receive
an error message.
Names entered at the control panel are altered at the destination
under the following circumstances:
If the user types a name of more than eight characters and the file
system on the destination computer does not support names that
long, the name of the document is shortened to the first eight
characters.
If the user types a name for the document but a document with
that name already exists on the destination computer, the name of
the document the user just sent is altered. If the file system
accepts names longer than eight characters, an underscore and
number followed by [appended] are added to the end of the
document name. If the file system does not accept names longer
than eight characters, the name of the document is shortened to
the first seven characters, and the eighth character is changed to
make the name unique.
26 Addendum EN
Changing the tag
The tag appears in the ApplicationTag field of the header (.hps) file
attached to a document the digital sender sends to another program.
Using the ABM, the administrator can now decide whether to allow
users to edit the tag associated with each destination when they send
a document from the control panel. Previously, this tag could only be
set by the administrator at the time he or she created the destination
item in the customized function key.
If the tag field is editable and the document name feature for other
programs are on at the same time, both fields appear on the control
panel display:
SETTINGS BACK
DEST 1
DEST 2
Type a file name B/W-A4
DEST 3
APPL1:
Document:
Tag: rafael1.doc
<Tag for DEST3>
EN Sending to HP Jetsend-enabled devices 27
Sending to HP Jetsend-enabled devices
The ability to use the digital sender with other HP Jetsend-enabled
devices has been enhanced.
Sending information to password-protected
devices
By entering the PIN number at the control panel, users can now send
information from the digital sender to other HP Jetsend-enabled
devices that have been password protected. This allows the digital
sender to access any HP Jetsend-enabled devices on the network.
Code update
This update to the digital sender also includes the latest version of the
HP Jetsend distribution code for faster and more reliable
transmissions.
Note The HP Jetsend code for Windows can no longer be downloaded from
the digital sender website.
28 Addendum EN
Contrast settings
The digital sender uses an image processing function that
automatically selects the best contrast level for each scanned page
when the user selects B/W Document as the document quality level
(Automatic contrast). The function produces good quality scans, even
for documents with very lightly printed text.
The administrator can set the digital sender to use a default contrast
level he or she chooses instead of the Automatic one. In the
Configuration menu at the control panel, the administrator sets the
contrast to Manual and then selects a default contrast level.
Users can override the Automatic contrast level or the default contrast
level on a per-job basis from the control panel.
Changing the contrast on a per-job basis
The contrast level for any job can be changed from a job window, such
as the e-mail or fax window. When a user first enters the job window,
the contrast is set to the Automatic or default contrast level. At any
time before sending the job, a user can change the contrast level by
pressing SHIFT+SETTINGS. The following picture shows the dialog box
where the user sets the contrast level:
The dialog box contains two objects: a Mode selector and a Level
control. When the user changes the Mode to Manual, he or she can
then change the contrast level using the right and left arrow keys. The
per-job contrast level the user sets remains in effect until the user exits
the job window.
APPL
Docum
B/W Contrast MANUAL
Type a file
COLOR-A4
OK CANCEL
EN Additions and enhancements to software 29
Additions and enhancements to software
Since the initial release of the HP Digital Sender 9100C, HP has made
additions, enhancements, and deletions to the software, which is
called the HP Digital Sender 9100C Software, version 5.0. These
features include:
Support for 200,000 digital sender user profile entries.
More supported LAN fax solutions.
Enhanced features for LAN fax solutions.
Adobe Circulate has been removed.
HP JetAdmin software 3.42 (replaces 3.40).
HP Scanjet 5 scanners are no longer supported.
All HP software supports Windows 2000.
All Administrator software no longer supports Windows 95. User
software continues to support Windows 95.
HP Enterprise Center
The HP Enterprise Center is a program for Windows that helps
administrators manage and maintain several digital senders. The
HP Enterprise Center goes beyond command line tools to offer an
integrated, graphical environment to host all management tools
released with the HP Digital Sender 9100C.
Note Enterprise Center no longer supports Windows 95.
Profiles
Using the Enterprise Center, you as the administrator can create a
profile for multiple digital senders you want to manage together. You
can:
add or remove digital senders from a profile.
view properties of the digital senders in a profile.
set one of the digital senders in the profile as the master (the
digital sender whose data you can replicate to the other digital
senders in the profile).
30 Addendum EN
Tools
In a profile, you can administer a particular digital sender using the
Tools menu. This menu lists the installed management tools, such as
the Address Book Manager, HP JetAdmin software, or the Web
Access tool. The Enterprise Center also contains management tools
of its own that allow you to:
upgrade firmware on several digital senders all at once.
copy address books from the master digital sender of the profile to
the other digital senders in the profile.
back up data from several digital senders at once.
restore data from a backed up file.
Logging and tracing
You can have certain tools generate log and trace files. The log file
reports the final state of the main steps of the processing, while the
trace file goes into detail, showing information useful in understanding
how the tool worked internally. The log file can be a subset of the
information found in the trace file.
More informatiom
See the Help for Enterprise Center for more information about using
the program.
EN Additions and enhancements to software 31
Using Address Book Manager updates
This section lists the new features of the ABM. For instructions on
using the ABM, see the Help in that program.
Since the release of the HP Digital Sender 9100C, HP has enhanced
the ABM to provide even more sophisticated functionality. These
enhancements include:
A new security level that allows you as the administrator to decide
whether or not users can change their user profiles. And, you can
completely disable users’ ability to create profiles. (You can also
change these options using the HP JetAdmin software or the Web
Access tool.)
An additional LDAP configuration page for advanced configuration
of searches for e-mail addresses.
Ability to import fax numbers, printers, and users (in addition to
e-mail addresses) into the appropriate address book in the ABM.
You can import files of fax numbers, users, or printers if the files
can be saved in comma separated value (CSV) format or Hewlett-
Packard Batch configuration (HPB) format. Find more information
about the HPB format, which has been enhanced, in the
ABIreadme file (ABI subfolder of the Tools folder) on the
CD-ROM.
Ability to create distribution lists consisting of fax numbers.
Ability to allow users to type a tag in the Tag field when they send
a document to another program.
Increase the number of user profiles that you can configure on
any one digital sender from 4,096 to 200,000.
Additionally, the Backup and Restore utilities for the administrator
have been moved to the Enterprise Center. (Users can still backup
and restore their personal address books using the ABM on their
computers.) For more information about using Backup and Restore as
an administrator, see the Help for the Enterprise Center.
32 Addendum EN
Using HP JetAdmin software updates
The administrator's setup program includes an updated version of the
HP JetAdmin software. While the digital sender is still fully compatible
with the previous version of the HP JetAdmin software, HP wants to
provide you with the features available in the most current version.
Default e-mail attachment format
This new version of the HP JetAdmin software, along with the new
HP JetAdmin software extensions for the digital sender, allows you to
select the default e-mail attachment format. Change this option by
selecting a digital sender and in the HP JetAdmin software, choosing
Modify from the File menu. Then, click the E-mail tab.
Internet fax configuration
The Fax tab allows you to choose either Internet fax service or a LAN
fax server as the method for delivering faxes sent from the digital
sender. If you choose Internet fax service, another dialog box
appears. This dialog box allows you to set the domain, default file
format, and default billing account code.
SMTP gateway polling frequency
In the E-mail advanced settings dialog box, you can set the polling
frequency. This feature helps the HP Digital Sender 9100C generate
less network traffic while checking the e-mail server/SMTP gateway.
Polling frequency ranges from 0 minutes to every 24 hours. You can
completely disable the polling by setting the value to 0 minutes. If you
do so, no indication appears on the control panel if the e-mail server is
not running. Users must check the transaction log for e-mail status.
Security
Addition of a new security level allows you as the administrator to
decide whether or not users can change their user profiles. You can
also completely disable users’ ability to create profiles.
Support for Microsoft Sharepoint Portal
Server (MS SPPS)
Customized function keys have been extended to support MS SPPS
integration. This allows additional attributes such as additional tag
fields, definable drop-down lists, and additional screens to create a
EN HP Customer Care 33
wizard-like interface for users. Implementation of this enhanced
functionality requires either the software developer kit (see "Support
for third-party programs" on this page) or AutoStore 2000 R5.
Using other administration tools
The new software offers you as the administrator the ability to create a
greater number of user profiles, import address books more easily,
determine software setup options more specifically, and gain more
extensive logging capabilities during software setup.
Support for third-party programs
You can now use the new software developer kit (SDK) for the HP
Digital Sender 9100C to configure the address books in a digital
sender. The SDK offers an alternative method to using the ABM to do
this task. Download the SDK from www.digitalsender.hp.com.
Determining software setup options
As the administrator, you can select the preferred language and
components you want to install on a network drive for clients to access
when they install software. Previously, you had to install all languages
and components to the network drive.
Logging for the setup program
The software setup program for both Administrator and Client
installations now supports improved logging capabilities. These logs
list errors that might have occurred during installation and are useful
in troubleshooting failed installations.
HP Customer Care
The hours of operation for the HP Customer Care center for the
United States and Canada are incorrectly stated in the user and
administrator guides. The HP Customer Care center can assist you
Monday through Friday from 6 A.M. to 6 P.M. (Mountain Time).
34 Addendum EN
Activity log messages
This section lists the activity log messages that have been added or
changed since publication of the original manuals.
New log messages
These messages have been added since publication of the manuals.
Message Description Actions
067/00
Address Book Import to <AB
name>,
report on entries.
Added: <# added>.
Duplicated: <# duplicated>.
Processed: <# processed>.
Skipped: <# skipped>.
Notification message only.
The digital sender
successfully imported the
addresses.
-Or-
Some addresses were not
imported because they were
duplicated or skipped
because of internal errors.
No action required.
-Or-In case of skipped entries,
check the accuracy of the
HPB import file.
If the problem persists,
contact HP Customer Care.
068/00
Address Book Import to <AB
name>,
report on entries.
Deleted: <# deleted>.
Not found: <# not found>.
Processed: <# processed>.
Skipped: <# skipped>.
Notification message only.
-Or-
Some addresses were not
deleted because they could
not be found or skipped
because of internal errors.
No action required.
-Or-In case of skipped entries,
check the accuracy of the
HPB import file.
If the problem persists,
contact HP Customer Care.
069/00
Address Book <AB name>
clear status: Address Book
cleared.
Notification message only.
The address book was
cleared.
No action required.
069/00-01
Address Book <AB name>
clear status: Address Book not
found.
The address book you are
trying to clear cannot be
accessed for some reason.
Try the procedure again.
If the problem persists,
contact HP Customer Care.
EN Activity log messages 35
070/00
Address Book Import to <AB
name>,
report on
Distribution Lists/Custom
Keys.
Added: <# added>.
Processed: <# processed>.
Skipped: <# skipped>.
Notification message only.
The digital sender
successfully imported the
addresses.
-Or-
Some distribution lists or
custom keys were not
imported because they were
duplicated or skipped
because of internal errors.
No action required.
-Or-In case of errors, call
HP Customer Care.
071/00
Address Book Import to <AB
name>,
report on
Distribution Lists/Custom
Keys.
Removed: <# removed>.
Processed: <# processed>.
Skipped: <# skipped>.
Notification message only.
The digital sender
successfully imported the
distribution lists or custom
keys.
-Or-
Some distribution lists or
custom keys were not
deleted because they were
duplicated or skipped
because of internal errors.
No action required.
-Or-In case of errors, call
HP Customer Care.
072/00
Database export report.
Address Book: <AB name>.
Total entries: <# of entries>.
Distribution Lists: <# of
distribution lists>.
Or
Custom Keys: <# of custom
keys>.
Notification message only.
The digital sender
successfully exported
entries, distribution lists, or
custom keys.
No action required.
073/00
A database migration has
been successfully executed.
Notification message only.
Internal database
successfully converted from
previous version to most
current version.
No action required.
Message Description Actions
36 Addendum EN
Changes to existing log messages
These log messages have changed since publication of the manuals.
Changes are in bold and preceded by an asterisk (*).
Message Description Actions
002/01-02-03
Document sent to a PC.
PC: <identification>.
*File Name: <name provided
at control panel>
Result: Failed/Success/Image
processing error
Same as stated in manual. Same as stated in manual.
005/01-02-03
Document sent to an
application.
Menu: <name>.
Application: <name>.
*File Name: <name provided
at control panel>
Result: Failed/Success/Image
processing error
Same as stated in manual. Same as stated in manual.
*The “File Name” component appears only if a file name was specified at control panel.
copyright © 2001
Hewlett-Packard Company
http://www.digitalsender.hp.com

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