HP Notebook Products 笔记本电脑－全球有限保修和技术支持（中文等多语言版） C00047336

User Manual: HP HP 笔记本电脑－全球有限保修和技术支持（中文等多语言版）

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worldwide limited warranty
and technical support

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Warranty Documentation Team Saved date: 05/20/03 9:03 AM
HP CONFIDENTIAL Part Number: 337484-AA1 File name: Inside Front Cvoer.doc

N OTEBOOK P RODUCTS
W ORLDWIDE L IMITED W ARRANTY AND
T ECHNICAL S UPPORT
This document includes Limited Warranty information for notebook products
purchased in the Asia Pacific region: Australia, Bangladesh, Brunei, Cambodia,
Indonesia, Hong Kong, Taiwan, PRC, India, Laos, Malaysia, Myanmar, Nepal,
Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam,
New Zealand, Papua New Guinea, and the islands of the South Pacific. Refer to
the section that is appropriate for the geographic location where you purchased
your computer.

Asia Pacific
General Terms
THIS LIMITED WARRANTY APPLIES TO THE HP BRANDED HARDWARE
PRODUCTS SOLD BY OR LEASED FROM HEWLETT-PACKARD COMPANY, ITS
SUBSIDIARIES, AFFILIATES, AUTHORIZED RESELLERS, OR COUNTRY
DISTRIBUTORS (COLLECTIVELY REFERRED TO IN THIS LIMITED
WARRANTY AS “HP”). EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HP MAKES NO OTHER WARRANTIES OR CONDITIONS,
EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED
IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE
IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A
LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY
NOT APPLY TO YOU.

This Limited Warranty is applicable in all countries and may be enforced in any
country where HP or its authorized service providers offer warranty service
subject to the terms and conditions set forth in this Limited Warranty. However,
warranty service availability and response times may vary from country to
country and may also be subject to registration requirements in the country of
purchase.

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337484-AA1.doc

HP warrants that the HP hardware product and all the internal components of
the product that you have purchased or leased from HP are free from defects in
materials or workmanship under normal use during the Limited Warranty
Period. The Limited Warranty Period starts on the date of purchase or lease
from HP. Your dated sales or delivery receipt, showing the date of purchase or
lease of the product, is your proof of the purchase or lease date. You may be
required to provide proof of purchase or lease as a condition of receiving
warranty service. You are entitled to warranty service according to the terms
and conditions of this document if a repair to your HP branded hardware is
required within the Limited Warranty Period. This Limited Warranty extends
only to the original purchaser or lessee of this HP branded product and is not
transferable to anyone who obtains ownership of the HP branded product from
the original purchaser or lessee.
HP products are manufactured using new materials or new and used materials
equivalent to new in performance and reliability. Spare parts may be new or
equivalent to new. Spare parts are warranted to be free from defects in material
or workmanship for ninety (90) days or for the remainder of the Limited
Warranty Period of the HP hardware product in which they are installed,
whichever is longer.
During the Limited Warranty Period, HP will repair or replace the defective
component parts or the hardware product. All component parts or hardware
products removed under this Limited Warranty become the property of HP. The
replacement part or product takes on either the Limited Warranty status of the
removed part or product or the ninety (90) day limited warranty of the spare
part. In the unlikely event that your HP product has a recurring failure, HP, at its
discretion, may elect to provide you with a replacement unit of HP’s choosing
that is at least equivalent to your HP branded product in hardware performance.
HP reserves the right to elect, at its sole discretion, to give you a refund of your
purchase price or lease payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED.

HP does not warrant that the operation of this product will be uninterrupted or
error-free. HP is not responsible for damage that occurs as a result of your
failure to follow the instructions that came with the HP branded product.
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This Limited Warranty does not apply to expendable parts. This Limited
Warranty does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of
accident, misuse, abuse, or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped with the
product; (c) by the use of parts not manufactured or sold by HP; or (d) by
modification or service by anyone other than (i) HP, (ii) an HP authorized
service provider, or (iii) your own installation of end-user replaceable HP or HP
approved parts if available for your product in the servicing country.
These terms and conditions constitute the complete and exclusive warranty
agreement between you and HP regarding the HP branded product you have
purchased or leased. These terms and conditions supersede any prior agreements
or representations—including representations made in HP sales literature or
advice given to you by HP or an agent or employee of HP—that may have been
made in connection with your purchase or lease of the HP branded product. No
change to the conditions of this Limited Warranty is valid unless it is made in
writing and signed by an authorized representative of HP.

Limitation of Liability
IF YOUR HP BRANDED HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE
REPAIR OR REPLACEMENT. HP’S MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE
YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR
REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
HP IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE
FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS
OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP
IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY
YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE
SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A
TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY),
A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF
LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS
LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE
ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY,
HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR
FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT

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APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.

Options and Software
The Limited Warranty terms and conditions for HP options are as indicated in
the Limited Warranty applicable to HP options. HP DOES NOT WARRANT
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR
OPERATING SYSTEMS PREINSTALLED BY HP. HP’s only obligations with

respect to software distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license agreement. Non-HP hardware
and software products are provided “AS IS.” However, non-HP manufacturers,
suppliers, or publishers may provide their own warranties directly to you.

Software Technical Support
Software technical support is defined as assistance with questions and issues
about the software that was either preinstalled by HP on the HP branded product
or that was included by HP with the HP branded product at the time of your
purchase or lease of the product. Technical support for software is available for
the first ninety (90) days from date of product purchase or lease. Your dated
sales or delivery receipt, showing the date of purchase or lease of the product, is
your proof of the purchase or lease date. You may be required to provide proof
of purchase or lease as a condition of receiving software technical support. After
the first ninety (90) days, technical support for software that was either
preinstalled by HP on the HP branded product or included with the HP branded
product at the time of your purchase or lease of the product is available for
a fee.

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Contacting HP
You can obtain warranty service and technical support by contacting HP at
www.hp.com/support.
Be sure to have the following information available before you call HP:
– Product number, serial number, model name, and model number
– Applicable error messages
– Add-on options
– Operating system
– Third-party hardware or software
– Detailed questions
We have a variety of services available online to help you find answers to your
questions and resolve problems—24 hours a day, 7 days a week. Log on to our
online services site at www.hp.com/support to find a variety of help sources to
meet your needs, including original product drivers, latest updates and software
fixes, Limited Warranty information, and product documentation.
Additional Support Available
If you are unable to resolve your problem by using our online services, contact
our Customer Support Center by phone (see Worldwide Phone Numbers
booklet). You will be provided technical support by our dedicated and
professionally trained customer service team.
Hardware Technical Support
Free hardware technical support is available for a period of one year from the
date of purchase.
Software Technical Support
Free software technical support is available for the first 90 days from the date of
purchase. Software technical support is defined as issues/questions about the
Operating System, bundled software, and “how-to” installation and
configuration questions.

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Obtaining Service
Carry-In Service (applicable in Asia Pacific)
To receive warranty repair service, contact the Customer Care Center or an
authorized reseller (refer to the Worldwide Phone Numbers booklet for the
correct phone number for your country). Our support specialist will help qualify
your unit for warranty repair based on the warranty applicable to your unit and
original purchase date.
If our support specialist determines that hardware repair for your notebook
computer is necessary, you will be advised to carry-in your notebook computer
to the nearest authorized repair center for hardware service.
A worldwide warranty program applicable to notebooks is available to assist
you when you travel to a participating country, different from the country of
purchase. For a list of participating countries and program details, refer to the
website at www.hp.com.
Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your
warranty repair, which saves considerable repair time. After you call customer
support, a replaceable part can be sent directly to you. Once the part arrives,
follow the installation instructions provided. If necessary, you may contact
customer support and a technician will assist you over the phone to ensure that
the installation is quick and easy. (Available in select regions—refer to the
Worldwide Phone Numbers booklet for the correct phone number for your
region.)
Mail-in Service
Where available, if the support specialist determines that hardware repair for
your notebook computer is necessary, we will pick up, repair, and return the
computer for no additional fees during the Limited Warranty period.
The pickup and delivery service uses a central repair facility to provide the
highest level of repair quality. The central facility has quick access to the HP
central parts inventory, proper diagnostic equipment, a controlled environment,
and a remanufacturing-like process to ensure quality.
If you have questions about packaging requirements when returning your
computer for repair, contact customer support. If your notebook is not packaged
properly, you are responsible for any damage that occurs during shipping.

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A worldwide warranty program applicable to notebooks is available to assist
you when you travel to a participating country, different from the country of
purchase. For a list of participating countries and program details, refer to the
website at www.hp.com.
Service Upgrades and Extended Warranties
A variety of service upgrades are available for your product.* For information
on service upgrades, please refer to the Worldwide Phone Numbers booklet.
*Available in select regions. Service upgrades purchased in one country are
NOT transferable to another country.

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337484-AA1

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5/8/2003, 11:01 AM

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HP Notebook Products 笔记本电脑－全球有限保修和技术支持（中文等多语言版） C00047336

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