HP Maintenance And Service Guide / Compaq Evo Notebook N1020v Series N1000v Presario 1500 Ser C00089939
Compaq Evo Notebook N1020v Series
User Manual: HP Maintenance and Service Guide
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b Maintenance and Service Guide Compaq Evo Notebook N1020v Series Compaq Evo Notebook N1000v Series Compaq Presario 1500 Series Mobile PC Document Part Number: 279372-002 November 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures. © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel, Pentium, Celeron, and SpeedStep are trademarks of the Intel Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. Maintenance and Service Guide Second Edition November 2002 First Edition July 2002 Document Part Number: 279372-002 Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27 1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–29 1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–30 1.5 Computer External Components . . . . . . . . . . . . . . . 1–31 1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1 Selecting Computer Setup or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3 Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5 2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10 Maintenance and Service Guide iii 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics/Hardware Kit . . . . . . . . . . . 3–18 3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–20 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22 3.6 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–1 4–2 4–2 4–2 4–3 4–4 4–4 4–5 4–6 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4 5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13 5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–13 5.6 Mini PCI Communications Board . . . . . . . . . . . . . . 5–15 5.7 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . . 5–18 5.8 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19 5.9 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.11 Heat Spreader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25 5.12 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 5.13 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30 5.14 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35 5.15 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39 iv Maintenance and Service Guide 5.16 TouchPad Components . . . . . . . . . . . . . . . . . . . . . 5.17 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5.18 Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.19 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5.20 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.21 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.23 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41 5–46 5–47 5–48 5–50 5–54 5–56 5–60 6 Specifications A Connector Pin Assignments B Screw Listing C Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2 Index Maintenance and Service Guide v 1 Product Description The Compaq Evo Notebook N1020v Series, Evo Notebook N1000v Series, and Presario 1500 Series Mobile PCs offer advanced modularity, Intel Mobile Pentium 4 and Intel Celeron processors with SpeedStep technology and 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. Figure 1-1. Compaq Evo Notebook N1020v Series, N1000v Series, and Presario 1500 Series Mobile PC Maintenance and Service Guide 1–1 Product Description 1.1 Models Computer models are shown in Tables 1-1 through 1-4. Table 1-1 Compaq Evo Notebook N1020v, N1000v, and Presario 1500 Model Naming Conventions Key N1020v P 220 P5 40 V C 51 O XXXXXX-XXX 1 2 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series designator N = Evo Notebook P = Presario 1020 = 1020 Series 1000 = 1000 Series 1500 = 1500 Series 2 Processor type P = Intel Pentium 4 C = Intel Celeron 3 Processor speed 220 = 2.2 GHz 200 = 2.0 GHz 180 = 1.8 GHz 170 = 1.7 GHz 160 = 1.6 GHz 150 = 1.5 GHz 140 = 1.4 GHz 4 Display type/ size/resolution P = SXGA+ (1400 × 1050) X = XGA (1024 × 768) 5 Hard drive size 60 = 60 GB 40 = 40 GB 30 = 30 GB 20 = 20 GB 6 Optical drive designator V = DVD-ROM drive W = DVD-RW drive D = CD-ROM drive R = CD-RW drive 7 Integrated communication M = Modem 0 = None C = Modem/NIC combination card 8 RAM 51 = 512 MB 38 = 384 MB 25 = 256 MB 12 = 128 MB 9 Operating system 2 = Windows 2000 O = Windows XP Pro E = Windows XP Home 10 SKU# 1–2 5 = 15.x inch 4 = 14.x inch Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N1020v Models The following Evo Notebook N1020v models use config. code LDMZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 2-year warranty ■ diskette drive N1020v P 240 Germany N1020v P 240 P 200 P 200 P 180 P 180 C 160 Germany 40 W C 25 O X4 30 V C 25 E X4 30 V C 25 O X5 30 W C 25 O X4 30 V C 25 O X4 30 W C 25 E C 25 E C 25 O 470049-801 C 150 Germany N1020v X5 470048-007 Germany N1020v E 470048-008 Germany N1020v 25 470050-122 Germany N1020v C 470045-521 Germany N1020v W 470050-123 Germany N1020v 40 470045-522 Germany N1020v X5 X4 20 V 470049-800 C 150 X4 20 V 470050-730 Maintenance and Service Guide 1–3 Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) The following Evo Notebook N1020v models use config. code LDLZ and feature: ■ TouchPad pointing device ■ 8-cell, 4.4-Ah lithium ion (Li ion) battery pack ■ 1-year warranty ■ diskette drive N1020v P 240 Japan N1020v P W 240 P5 40 W 470045-698 P Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands 1–4 40 470047-926 Japan N1020v P5 240 X5 40 W 470045-654 470045-657 470045-658 470045-662 470045-663 470045-666 470045-667 470045-670 470045-671 470045-674 C 25 E Japan (English) C 25 O Japan (English) C 25 470047-929 470045-699 E Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom 470045-675 470045-678 470045-679 470045-653 470045-682 470045-683 470045-686 470045-687 470045-690 470045-691 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) N1020v P 240 P P Brazil Latin America W 470050-067 470045-649 470050-070 470051-336 470050-071 470051-329 470050-074 470050-076 470051-340 240 X5 40 V 470050-708 470050-710 470050-711 470050-712 Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v 40 470051-325 470051-312 470050-058 470050-116 470050-061 470050-062 470050-066 Asia/Pacific Australia Belgium Brazil Czech Republic Denmark European International France French Canada Greece/Poland Hong Kong Hungary India Israel Italy Korea N1020v X5 470050-714 470050-715 470050-716 470050-718 470050-719 470050-720 240 X4 40 W 470050-117 470050-102 Maintenance and Service Guide C 25 O Latin America Latin America (NAFTA) The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States C 25 25 Latin America (NAFTA) United States 470050-079 470050-080 470050-085 470050-086 470050-057 470050-089 470050-090 470050-093 470050-094 470051-332 470051-319 470050-097 470050-098 470045-648 O Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 470050-101 470050-115 470050-721 470050-722 470050-723 470050-707 470050-724 470050-725 470050-726 470050-727 470050-728 470050-729 O 470050-114 470051-359 1–5 Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) N1020v P 200 Brazil Latin America N1020v P P 200 P Belgium Czech Republic Denmark European International France French Canada Greece/Poland Hungary Israel Italy The Netherlands 1–6 W X4 30 W 470050-119 470050-105 200 X4 30 V 470045-655 470045-656 470045-659 470045-660 Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v 30 470050-118 470050-104 Brazil Latin America N1020v X5 470045-664 470045-665 470045-668 470045-669 470045-672 470045-673 200 X4 30 V 470050-059 470050-060 470050-064 470050-065 470050-068 470045-650 470050-069 470050-072 470050-073 470050-077 470050-078 C 25 O Latin America (NAFTA) United States C 25 470050-113 470051-360 O 470050-111 Latin America (NAFTA) United States C 25 470051-361 E Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 470045-676 470045-677 470045-680 470045-652 470045-681 470045-684 470045-685 470045-688 470045-689 470045-692 O Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States 470050-081 470050-084 470050-087 470050-056 470050-088 470050-091 470050-092 470050-095 470050-096 470050-099 470045-647 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) N1020v P 200 P 200 P 200 Japan N1020v Asia/Pacific Australia X4 20 D X4 20 D 470045-697 P 180 P X5 30 W 470047-943 470047-946 470047-947 470047-950 Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v V 470051-323 470051-296 470051-334 470051-327 470045-696 Asia/Pacific Australia Hong Kong India Japan N1020v 20 470051-324 470051-311 470051-335 470051-328 470051-338 Asia/Pacific Australia Hong Kong India Korea N1020v X4 470047-952 470047-960 470047-962 470047-966 470047-980 470047-985 180 X4 40 W 470051-326 470051-313 Maintenance and Service Guide C 25 O 470051-343 People’s Republic of China Taiwan Thailand C 25 470051-331 470051-316 O Japan (English) Korea Taiwan Thailand C 12 2 Japan (English) C 25 Korea Taiwan 40 470045-700 O Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 470045-701 470051-337 470051-330 470051-314 470047-986 470047-989 470047-990 470047-937 470047-993 470047-994 470047-998 470048-001 470084-004 470804-005 O 470051-341 470051-333 1–7 Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) N1020v P 180 P 180 C C Brazil Latin America 1–8 X4 30 V 470047-955 470047-959 470047-963 470047-964 470047-983 470047-984 160 X4 30 W 470049-667 470049-670 470049-671 470047-921 Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v W 470047-944 470047-945 470047-948 470047-949 Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands N1020v 30 470050-120 470050-106 470050-110 Brazil Latin America Latin America (NAFTA) N1020v X4 470049-674 470049-675 470049-678 470049-679 470049-682 470049-780 160 X4 30 W 470050-121 470050-107 C 25 O 470051-344 People’s Republic of China United States C 25 470051-362 O Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 E Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 Latin America (NAFTA) United States 470047-987 470047-988 470047-991 470047-934 470047-992 470047-995 470047-996 470048-002 470048-003 470048-006 470049-781 470049-784 470049-785 470049-666 470049-788 470049-789 470049-792 470049-793 470049-797 470049-798 O 470050-108 470051-363 Maintenance and Service Guide Product Description Table 1-2 Compaq Evo Notebook N1020v Models (Continued) N1020v C 160 French Canada Japan N1020v C C 160 D X4 20 D 470047-932 470047-931 160 Japan N1020v 20 470045-651 470047-933 Japan Japan (English) N1020v X4 X4 20 D 470045-695 C Belgium Czech Republic Denmark European International France Greece/Poland Hungary Israel Italy The Netherlands 150 X4 20 V 470049-668 470049-669 470049-672 470049-661 470049-673 470049-676 470049-677 470049-680 470049-681 470049-779 Maintenance and Service Guide C 25 E Japan English United States C 25 470047-930 470045-646 O United States C 12 470047-364 2 Japan (English) C 25 470045-702 E Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom 470049-782 470049-783 470049-786 470049-665 470049-787 470049-790 470049-791 470049-794 470049-795 470049-799 1–9 Product Description Table 1-3 Compaq Evo Notebook N1000v Models The following Evo Notebook N1000v models use config. code KQDZ and feature: ■ Dual Stick pointing device (TouchPad and pointing stick) ■ 8-cell, 4.0-Ah lithium ion (Li ion) battery pack ■ 3-year warranty ■ diskette drive ■ 32 MB of discrete video memory N1000v P 180 Australia N1000v P 180 P 180 P 180 P 170 P 170 Australia 1–10 40 W X4 40 W X4 40 W P X5 30 W X5 30 W 470038-335 470038-334 470039-988 170 Australia N1000v P5 470038-336 470038-333 470039-985 Asia Pacific Australia French Canada N1000v 25 O C 25 2 C 25 O C 25 2 C 25 O 470038-698 Asia Pacific Australia French Canada N1000v C 470038-697 Australia N1000v W 470038-700 Australia N1000v 40 470038-699 Australia N1000v P5 X4 30 V Korea United States C 25 470038-341 470037-782 2 Korea United States 470038-342 470037-783 C 25 O C 25 2 470038-695 P 170 X4 30 V 470038-696 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) The following Evo Notebook N1000v models use config. code KT2Z and feature: ■ TouchPad pointing device ■ 8-cell, 4.0-Ah Li ion battery pack ■ 2-year warranty ■ diskette drive ■ 32 MB of discrete video memory N1000v P 220 Germany N1000v P 220 Germany W C 25 O P5 30 W C 25 2 C 25 O C 25 2 470036-635 P 200 Germany N1000v 30 470036-634 Germany N1000v P5 X4 20 V 470036-632 P 200 X5 20 V 470036-633 Maintenance and Service Guide 1–11 Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) The following Evo Notebook N1000v models use config. code KQFZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory N1000v P 220 Japan N1000v P 220 Taiwan 1–12 W P P P5 30 W 470036-696 470036-700 470036-704 470036-707 470038-312 470036-712 470036-715 470036-720 470036-723 470036-730 470036-733 220 P5 30 W 470036-697 470036-701 470036-705 470036-706 470036-713 470036-714 470036-721 470036-722 470036-731 470036-732 Belgium Czech Republic Denmark France Greece/Poland Hungary Israel Italy The Netherlands Norway N1000v 40 470036-636 Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy The Netherlands Norway N1000v P5 220 P5 30 V C 25 O Japan (English) C 25 O Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom United States C 25 25 470036-739 470036-743 470036-692 470036-748 470036-751 470036-756 470036-759 470036-764 470036-767 470038-311 2 Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 470036-639 470036-741 470036-742 470036-693 470036-749 470036-750 470036-757 470036-758 470036-765 470036-766 O 470038-800 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) N1000v P 220 Taiwan N1000v P 220 P 200 P 200 P 200 P 200 W P5 30 V P P Japan Japan (English) X5 30 W X5 30 W X5 20 W 4770037-831 200 X5 20 D 470037-957 470037-953 470036-638 470036-641 Asia Pacific Australia Japan Japan (English) N1000v 30 4770036-620 4770036-622 Latin America N1000v X5 470037-828 470037-824 470036-619 470037-829 470036-616 French Canada Latin America N1000v C 25 2 C 25 O Latin America (NAFTA) 470037-833 C 25 O C 25 O 470038-807 Asia Pacific Australia French Canada Korea Latin America N1000v V 470037-832 Hong Kong N1000v 30 470038-801 Latin America N1000v P5 200 X5 20 D 470036-637 470036-640 Maintenance and Service Guide 470036-617 Latin America (NAFTA) Thailand United States C 25 470037-825 470036-618 2 Latin America (NAFTA) United States C 25 4770036-623 4770036-621 O Latin America (NAFTA) C 12 470037-834 O 470037-960 470038-782 470037-956 Korea Taiwan Thailand C Taiwan 12 2 470038-783 1–13 Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) N1000v P 200 Brazil Latin America N1000v P P Asia Pacific Australia Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Korea Latin America Latin America (NAFTA) 1–14 30 W 470038-304 470038-299 200 People’s Republic of China N1000v X4 200 X4 30 V C 25 O Latin America (NAFTA) United States 470038-305 470038-310 C 25 O C 25 O 470038-791 X4 20 V 470037-837 470037-835 470036-694 470036-698 470036-702 470036-709 470036-629 470036-710 470036-717 470036-718 470036-725 470037-838 470036-625 470036-624 The Netherlands Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Thailand Turkey United Kingdom United States 470036-727 470036-735 470036-736 470036-745 470036-689 470036-746 470036-753 470036-754 470036-761 470038-803 470037-836 470036-762 470036-769 470036-628 Maintenance and Service Guide Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) N1000v P 200 P 200 P 160 20 D P C Asia Pacific Australia French Canada Korea X4 30 W 470038-303 470038-300 150 Brazil Latin America N1000v X4 470038-804 Brazil Latin America N1000v V C 25 2 Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Taiwan Turkey United Kingdom United States 470036-734 470036-737 470036-744 470036-690 470036-747 470036-752 470036-755 470036-760 470038-802 470036-763 470036-768 470036-631 470036-728 Hong Kong N1000v 20 470036-695 470036-699 470036-703 470036-708 470036-630 470036-711 470036-716 470036-719 470036-724 470036-626 470036-627 Belgium Czech Republic Denmark France French Canada Greece/Poland Hungary Israel Italy Latin America Latin America (NAFTA) The Netherlands N1000v X4 X4 20 V 470038-302 470038-301 150 X4 20 V 470037-827 470037-823 470037-787 470037-830 Maintenance and Service Guide C 12 O 470038-790 People’s Republic of China C 25 O Latin America (NAFTA) United States C 25 470038-306 470038-309 O Latin America (NAFTA) United States C 25 Norway Thailand United States 470038-307 470038-308 O 470037-809 470037-826 470037-785 1–15 Product Description Table 1-3 Compaq Evo Notebook N1000v Models (Continued) N1000v C 150 French Canada N1000v C C 150 150 X4 20 D X4 20 D 470037-950 C 150 Japan N1000v V 470037-958 470037-954 470038-805 470037-949 470037-951 Japan N1000v 20 4770037-786 Asia Pacific Australia Hong Kong Japan Japan (English) N1000v X4 X4 20 D 470038-313 C 140 United States (NAFTA) X4 20 D C 25 2 United States C 12 470037-784 O 470037-959 470038-793 470037-955 470041-610 Korea Taiwan Thailand United States C 12 2 Japan (English) C 12 E Japan (English) C 12 470037-952 470038-314 E 470040-456 Table 1-4 Compaq Presario 1500 Models The following Presario 1500 notebook models use config. code LDLZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 2-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1527 P 240 Germany P1525 Belgium Germany 1–16 X5 30 W C 51 E C 25 E 470046-799 P 240 X5 30 W 470045-511 470045-530 Norway 470045-534 Maintenance and Service Guide Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1522 P 200 Belgium X4 30 W C 25 E 470046-243 The following Presario 1500 notebook models use config. code KT2Z and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 2-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1515 P 240 Belgium Germany P1510 P 220 P 200 Belgium Denmark Germany Italy X5 30 W P P X5 20 V C 25 E Italy The Netherlands C 25 470044-595 470044-596 E The Netherlands Norway Sweden/Finland C 25 E C 25 E C 25 E 470036-670 470036-671 470036-673 470041-611 200 The Netherlands P1505 W 470036-664 470036-665 470036-667 470036-599 Sweden/Finland P1507 30 470044-593 470044-594 Belgium Denmark Germany Italy P1508 X5 X4 20 W 470039-996 200 X4 20 W 470036-663 470036-597 470036-666 470036-668 Maintenance and Service Guide The Netherlands Norway Sweden/Finland 470036-669 470036-672 470036-598 1–17 Product Description Table 1-4 Compaq Presario 1500 Models (Continued) The following Presario 1500 notebook models use config. code LDLZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1525 P 240 Canada (English) French Canada P1522 P P 240 240 P 240 P 240 P 240 P 240 40 W United States C 51 470046-473 O Latin America (NAFTA) 470045-560 C 51 E X5 40 W C 51 E X5 40 W C 25 E X5 40 W Thailand 470050-701 C 25 E P X5 30 W C 51 E C 25 E 470048-572 240 Asia Pacific Australia/New Zealand India 1–18 X5 E 470045-728 The Netherlands P1555 W 470050-696 Korea P1527 60 51 470046-474 Asia Pacific P1513 X5 C 470050-054 United States P1580 W 470045-559 Korea P1528 40 470047-864 470047-863 Latin America P1575 P5 X5 30 W 470047-701 470047-705 470047-700 Korea Thailand 470050-053 470047-704 Maintenance and Service Guide Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1525 P 240 P P 240 P 240 240 P 240 Hong Kong X5 30 W X5 30 W X5 30 W 470045-720 P 240 E Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Turkey United Kingdom C 25 E C 25 E 470047-911 470045-554 470045-420 470045-555 470047-912 470047-913 470045-556 470045-557 470045-558 470044-601 470047-347 470044-598 470044-802 Israel Russia Saudi Arabia Switzerland C 25 E C 25 E X5 30 V Thailand 470045-719 C 25 E C 25 E C 25 E 470045-723 P 240 Korea P1572 25 470045-732 India P1514 W 470047-867 470044-600 Asia Pacific P1510 30 470044-599 Australia P1508 X5 C 470047-873 European International France Greece/Poland P1510 W 470045-551 470045-552 470045-553 470047-909 470047-910 European International P1515 30 470045-421 470047-908 470045-550 Czech Republic Denmark European International France Greece/Poland Israel Italy The Netherlands P1516 X5 X5 20 V 470045-729 P 240 X4 40 W 470050-700 Maintenance and Service Guide 1–19 Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1520 P 240 Latin America P1508 P 240 P 240 P 240 P 240 P 240 P 240 P 240 P 240 P 240 P 240 Australia P1565 Hong Kong 1–20 C 25 E X4 40 V C 25 E X4 30 W C 25 E X4 30 V C 25 E X4 30 V Taiwan 470048-576 C 25 E X4 30 V C 25 E X4 30 V C 25 E X4 30 V C 12 E C 25 E C 25 E C 25 E 470045-725 Australia/New Zealand P1509 470045-429 470045-739 India P1550 Latin America (NAFTA) 470045-730 Taiwan P1511 E 470047-699 Korea P1512 W 470050-699 India P1515 40 25 470050-697 Hong Kong P1545 X4 C 470050-704 Asia Pacific P1570 W 470045-737 Taiwan P1532 40 470045-422 Hong Kong P1568 X4 X4 20 W 470047-706 X4 20 W 470045-731 P 240 X4 20 V 470048-578 Korea 470050-055 Maintenance and Service Guide Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1509 P 240 Asia Pacific P1512 P 240 P 200 P 200 P 200 P 200 P 200 P 200 Taiwan 470045-722 C 12 E 20 W C 25 E X4 40 W C 25 E X4 30 W C 25 E Greece/Poland Saudi Arabia United Kingdom 470046-783 470046-235 470046-241 X4 30 W X4 30 W C 25 E United States 470047-876 C 25 E X4 30 V C 25 E C 25 E C 25 E 470050-703 P 200 X4 30 V 470046-696 P 200 Asia Pacific P1536 Thailand 470045-736 Taiwan P1508 X5 470047-878 470047-879 Taiwan P1511 E 470046-240 Hong Kong P1538 D 470046-238 470046-239 Canada (English) French Canada 1507 20 25 470042-497 Czech Republic European International France P1516 X4 C 470048-571 Hong Kong P1522 D 470045-726 France P1505 20 470045-721 India P1523 X4 X4 20 W 470041-812 P 200 X4 20 V Australia C 25 470041-811 E 470050-705 Maintenance and Service Guide 1–21 Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1506 P 200 Hong Kong P1540 P 200 P 200 P 200 P 190 P 180 Canada (English) French Canada P1531 P 180 P 180 People’s Republic of China P1528 P 180 Asia Pacific P1504 P 160 20 R C 25 E X4 20 R Thailand 470047-703 C 25 E X4 20 D C 12 E X4 30 V C 25 E C 51 E 470047-697 X5 40 W X4 30 V United States 470047-344 C 25 E C 12 E C 25 E C 25 E C 25 E 470048-574 X4 30 V 470045-734 X4 20 D X4 30 W 470040-458 C 170 People’s Republic of China 1–22 E 470050-698 Hong Kong P1522 X4 470047-865 470047-866 People’s Republic of China P1502 25 470045-738 People’s Republic of China P1520 C 470047-698 Taiwan P1530 V 470047-702 India P1510 20 470045-735 Asia Pacific P1535 X4 X4 20 D 470050-706 Maintenance and Service Guide Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1525 C 160 Asia Pacific P1520 X4 20 R 470050-695 C 160 People’s Republic of China X4 20 D C 25 E Taiwan C 470048-577 25 E 470048-575 The following Presario 1500 notebook model uses config. code KQF1 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1505 P 160 United States X5 30 W 470037-316 C 25 E Wireless promotional model The following Presario 1500 notebook model uses config. code KQF2 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1501 P United States 160 P5 30 W C 25 E 470037-317 Maintenance and Service Guide 1–23 Product Description Table 1-4 Compaq Presario 1500 Models (Continued) The following Presario 1500 notebook model uses config. code KQF3 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1500 C 150 United States X4 20 W 470038-813 C 25 E Wireless promotional model The following Presario 1500 notebook model uses config. code KQF4 and features: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1510 P 220 United States P5 40 W 470036-657 C 51 E Wireless promotional model The following Presario 1500 notebook models use config. code KQFZ and feature: ■ TouchPad ■ 8-cell, 4.0-Ah Li ion battery pack ■ 1-year warranty ■ diskette drive ■ 32 MB of discrete video memory P1510 P 220 Europe International Greece/Poland Hungary Israel P1502 P Latin America 1–24 220 X5 30 W 470036-775 470036-778 470036-779 470036-782 X5 30 W 470036-600 C 25 E Russia Saudi Arabia Switzerland United Kingdom C 51 Latin America (NAFTA) 470036-786 470036-771 470036-596 470036-796 E 470036-799 Maintenance and Service Guide Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1500 P 220 Asia Pacific Australia P1510 P 200 P 200 P 200 P 200 P 200 Korea P1506 P 200 Taiwan X5 30 W Korea Thailand C 51 470036-816 470038-324 E Canada 470037-841 C 25 E X5 30 V C 25 E X5 20 W C 25 E 470036-774 470036-594 470036-780 470036-781 X5 20 V Russia Saudi Arabia Switzerland United Kingdom C 25 E C 12 E C 25 E 470036-785 470036-770 470036-792 470036-797 X4 30 V 470038-327 P 200 Latin America P1500 W E 470037-904 India P1501 40 25 470038-332 Europe International Greece/Poland Hungary Israel P1504 P5 C 470036-815 India P1505 W 470036-593 Korea P1507 30 470036-808 470036-800 French Canada P1501 X5 P X4 20 W 470036-601 200 X4 20 W Latin America (NAFTA) C 25 470036-602 E 470038-812 Maintenance and Service Guide 1–25 Product Description Table 1-4 Compaq Presario 1500 Models (Continued) P1500 P 200 Australia P1503 20 W C 25 E C 25 E 470036-818 P 200 Asia Pacific Korea P1505 X4 X4 20 D 470036-805 470036-813 P 200 India X4 20 D Thailand 470036-804 C 12 E C 25 E C 12 E C 12 E C 12 E 470038-326 P1500 P 160 Hong Kong P1500 20 V 470038-810 P 160 People’s Republic of China P1500 X4 P 150 Taiwan X4 20 V 470037-319 X4 30 D 470037-320 P1500 C 150 Taiwan X4 20 D 470038-811 1.2 Features The notebook has the following features: ■ The following processors are available, varying by notebook model: ❏ 1–26 The Evo Notebook N1020v features an Intel Mobile Pentium 4 2.4-, 2.0-, or 1.8-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.6- or 1.5-GHz processor with 256-KB integrated L2 cache. Maintenance and Service Guide Product Description ❏ The Evo Notebook N1000v features an Intel Mobile Pentium 4 2.2-, 2.0-, 1.8-, 1.7-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.5- or 1.4-GHz processor with 256-KB integrated L2 cache. ❏ The Presario 1500 features an Intel Mobile Pentium 4 2.4-, 2.2-, 2.0-, 1.9-, 1.8-, 1.6-, or 1.5-GHz processor with 512-KB integrated L2 cache, or an Intel Celeron 1.6- or 1.5-GHz processor with 256-KB integrated L2 cache. ■ ATI P7 graphics accelerator with 32 MB of shared Synchronous DRAM (SDRAM) and 4X AGP graphics card ■ 128-MB high-performance SDRAM, expandable to 1.0 GB ■ Microsoft Windows 2000, Windows XP Home, or Windows XP Professional, varying by computer model ■ 15.0-inch SXGA+ (1400 × 1050) or XGA (1024 × 768), or 14.1-inch XGA (1024 × 768), TFT display with over 16.7 million colors, varying by computer model ■ Full-size Windows 98 keyboard with: ❏ TouchPad pointing device (Evo Notebook N1020v and N1000v and Presario 1500 models) ❏ Dual Stick (TouchPad and point stick; Evo Notebook N1020v and N1000v models only) ■ Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem ■ Integrated wireless support of 802.11b and Bluetooth devices through MultiPort ■ Support for one Type I or II PC Card slot with support for both 32-bit CardBus and 16-bit PC Cards ■ External 65 W AC adapter with power cord ■ 8-cell Li ion battery pack ■ 40-, 30-, or 20-GB high-capacity hard drive, varying by computer model Maintenance and Service Guide 1–27 Product Description ■ 1.44-MB diskette drive ■ Support for the following drives through the fixed optical drive: ❏ 24X Max CD-ROM drive ❏ 16X Max CD-RW drive ❏ 8X Max DVD-ROM drive ❏ 8X Max DVD-ROM/CD-RW combination drive ■ Connectors for: ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏ 1–28 RJ-45 network RJ-11 modem Universal serial bus Parallel devices External monitor AC power Stereo line out/headphone Mono microphone S-video Port replicator Infrared 1394 digital input ■ JBL Pro stereo speakers with bass reflex ■ Dolby Digital certified sound Maintenance and Service Guide Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information). 2. Remove the RTC battery (refer to Section 5.7, “Disk Cell RTC Battery”). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any battery packs at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1.4 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting level of performance ■ Smart battery that provides an accurate battery power gauge ■ Battery calibration ■ Lid switch suspend/resume ■ Power/Suspend button ■ Advanced Configuration and Power Management (ACP) compliance Maintenance and Service Guide 1–29 Product Description 1.5 Computer External Components The external components on the front and right side of the computer are shown in Figure 1-2 and described in Table 1-5. . Figure 1-2. Front and Right Side Components Table 1-5 Front and Right Side Components Item Component Function 1 Stereo speakers (2) Produce stereo sound. 2 Power/Standby light On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Standby mode. 1–30 Maintenance and Service Guide Product Description Table 1-5 Front and Right Side Components (Continued) Item Component Function 3 Display release latch Opens the computer. 4 Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. 5 Battery bay Accepts an 8-cell Li ion battery pack. 6 Optical drive bay Accepts a CD-ROM, CD-RW, DVD-ROM, or DVD/CD-RW combination drive. 7 Infrared port Provides wireless communication between the computer and another infrared-equipped device using an infrared beam. 8 1394 jack Connects IEEE 1394-compliant products, such as digital camcorders, video editing equipment, VCRs, cameras, and audio players. A 1394 firewire cable is required for use with this jack. Maintenance and Service Guide 1–31 Product Description The computer rear panel and left side components are shown in Figure 1-3 and described in Table 1-6. Figure 1-3. Rear Panel and Left Side Components Table 1-6 Rear Panel and Left Side Components Item Component Function 1 Mono microphone jack Connects a mono microphone, disabling the built-in microphone. 2 Stereo speaker/ headphone jack Connects stereo speakers, headphones, headset, or television audio. 3 DC power jack Connects any one of the following: 1–32 ■ AC adapter ■ Optional automobile power adapter/charger ■ Optional aircraft power adapter Maintenance and Service Guide Product Description Table 1-6 Rear Panel and Left Side Components (Continued) Item Component Function 4 Vents Allow airflow to cool internal components. To prevent damage, the computer shuts down if an Ä CAUTION: overheating condition occurs. Do not block the cooling vent. Avoid placing the computer on a blanket, rug, or other flexible surface that may cover the vent area. 5 USB connectors (2) Connect USB devices. 6 Fan Provides airflow to cool internal components. 7 S-Video connector Connects a television, VCR, camcorder, or overhead projector. 8 External monitor connector Connects an external monitor or overhead projector. 9 External keyboard/mouse connector Connects an optional full-sized keyboard or mouse. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time. 10 Parallel connector Connects a parallel device. 11 RJ-45 network jack Connects the network cable. A network cable is not included with the computer. 12 RJ-11 modem jack Connects the modem cable to an internal modem. A modem cable is included with internal modem models. 13 Security cable slot Attaches an optional security cable to the computer. 14 PC Card eject button Ejects a PC Card from the PC Card slot. 15 PC Card slot Supports a 32-bit (CardBus) or 16-bit PC Card. 16 Diskette drive Accepts diskettes. Maintenance and Service Guide 1–33 Product Description The computer keyboard components are shown in Figure 1-4 and described in Table 1-7. Figure 1-4. Keyboard Components Table 1-7 Keyboard Components Item Component Function 1 F1 through F12 Perform preset functions. function keys 2 1–34 Num lock key Turns on the numeric lock function. On: Num lock is on and the embedded numeric keypad is enabled. Maintenance and Service Guide Product Description Table 1-7 Keyboard Components (Continued) Item Component Function 3 Embedded numeric keypad Converts keys to numeric keypad. 4 Cursor control keys Move the cursor around the screen. 5 Windows application key Displays a menu when using a Microsoft application. The menu is the same one that is displayed by pressing the right mouse button. 6 Windows logo keys Display the Windows Start menu. 7 Fn key Used with hotkeys to perform preset hotkey functions. Maintenance and Service Guide 1–35 Product Description The computer top components are shown in Figure 1-5 and described in Table 1-8. Figure 1-5. Top Components Table 1-8 Top Components Item Component Function 1 Power light On: Power is turned on. Blinking: Computer is in Standby. The power light also blinks if a battery pack that is the only available power source reaches a low-battery condition. 2 Num lock light On: Num lock is on and the embedded numeric keypad is enabled. 3 Easy Access Buttons (3) Provide quick access to the Internet. Refer to the Hardware Guide that ships with the computer for information about these buttons. 1–36 Maintenance and Service Guide Product Description Table 1-8 Top Components (Continued) Item Component Function 4 Power button Turns on the computer. Use the operating system Shut Down command to turn off the computer. 5 Digital audio button Launches Windows Media Player to play MP3 music. 6 Volume control buttons Adjust the volume of the stereo speakers. 7 Caps lock light On: Caps lock is on. 8 Drive indicator light Turns on when the hard drive, CD-, or DVD-ROM drive is accessed. 9 Display lid switch Turns off the computer display if the computer is closed while on. 10 Microphone Allows for audio input. 11 TouchPad Moves the mouse cursor, selects, and activates. 12 TouchPad buttons Function like the left and right mouse buttons on an external mouse. 13 EasyScroll Scrolls the screen left, right, up, and down. 14 Battery power light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. 15 Power/Standby light On: Power is turned on. Off: Power is turned off. Blinking: Computer is in Standby mode. Maintenance and Service Guide 1–37 Product Description The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-9. Figure 1-6. Bottom Components Table 1-9 Bottom Components Item Component Function 1 Connector cover Protects the parallel, external monitor, external keyboard/mouse, and USB connectors. 2 Docking connector Connects the computer to an optional port replicator. 1–38 Maintenance and Service Guide Product Description Table 1-9 Bottom Components (Continued) Item Component Function 3 Mini PCI communications compartment Contains the mini PCI modem card. 4 Hard drive bay Supports the primary hard drive. The hard drive is secured to the computer by one screw. 5 Hard drive retention screw Secures the hard drive to the computer. 6 Certificate of Authenticity label Contains the Product Key, which may need to be entered before using some Windows operating systems. 7 Serial number Identifies the computer; needed when you call Compaq customer support. 8 Battery pack release switch Releases the battery pack from the battery compartment. 9 Battery bay Accepts an 8-cell Li ion battery pack. 10 Memory expansion compartment Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Maintenance and Service Guide 1–39 Product Description 1.6 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ Intel Mobile Pentium 4 processors with SpeedStep technology or Intel Celeron processors ■ Fan ■ PC Card ■ Modem or modem/NIC The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Ä 1–40 CAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer. Maintenance and Service Guide 2 Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities: ■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows. Maintenance and Service Guide 2–1 Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the computer. Press F10 while the F10 = ROM Based Setup message is displayed in the lower-left corner of the screen. ❏ To change the language, press F2. ❏ To view navigation information, press F1. ❏ To return to the Computer Setup menu, press esc. 2. Select the File, Security, or Advanced menu. 3. To close Computer Setup and restart the computer: ❏ Select File > Save Changes and Exit and press enter. or ❏ Select File > Ignore Changes and Exit and press enter. 4. When you are prompted to confirm your action, press F10. 2–2 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This System Information ■ View identification information about the computer, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save to Floppy Save system configuration settings to a diskette. Restore from Floppy Restore system configuration settings from a diskette. Restore Defaults Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) Ignore Changes and Exit Cancel changes entered during the current session, then exit and restart the computer. Save Changes and Exit Save changes entered during the current session, then exit and restart the computer. Maintenance and Service Guide 2–3 Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password. DriveLock Passwords Enable/disable DriveLock; change a DriveLock User or Master password. Lock Settings are accessible only ✎ Drive when you enter Computer Setup by turning on (not restarting) the computer. Password Options Password options can be selected only when a power-on password has been set. Enable/disable: ■ QuickLock ■ QuickLock on Standby ■ QuickBlank enable QuickLock on Standby or ✎ To QuickBlank, you must first enable QuickLock. Device Security Enable/disable: ■ Ports or diskette drives* ■ Diskette write* ■ CD-ROM or diskette startup for a DVD-ROM can be entered in ✎ Settings the CD-ROM field. System IDs Enter identification numbers for the computer, a docking base, and all battery packs in the system. *Not applicable to SuperDisk LS-120 drives. 2–4 Maintenance and Service Guide Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press F2) Change the Computer Setup language. Boot Options Enable/disable: Device Options ■ QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. ■ Enable/disable the embedded numeric keypad at startup. ■ Enable/disable multiple standard pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.) ■ Enable/disable USB legacy support for a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.) ■ Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking from a docking base.) Maintenance and Service Guide 2–5 Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■ Enable/disable all settings in the SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.) ■ Specify how the computer recognizes multiple identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.) ■ Enable/disable the reporting of the processor serial number by the processor to the software. HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features. * Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M. 2–6 Maintenance and Service Guide Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive. Obtaining, Saving, or Printing Configuration Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select Categories, then select a category from the drop-down list. ❏ To save the information, select File > Save As. ❏ To print the information, select File > Print. 3. To close Compaq Diagnostics, select File > Exit. Maintenance and Service Guide 2–7 Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type: 2–8 ❏ Quick Test—Runs a quick, general test on each device in a selected category. ❏ Complete Test—Performs maximum testing on each device in a selected category. ❏ Custom Test—Performs maximum testing on a selected device. ◆ To run all tests for your selected device, click Check All. ◆ To run only the tests you select, click Uncheck All, then select the checkbox for each test you want to run. Maintenance and Service Guide Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete. 6. Click Begin Testing. 7. Select a tab to view a test report: ❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test. ❏ Error tab—Lists all errors found in the computer with their error codes. 8. Select a tab to save the report: ❏ Log tab—Select Save. ❏ Error tab—Select Save. 9. Select a tab to print the report: ❏ Log tab—Select File > Save As, then print the file from your folder. Maintenance and Service Guide 2–9 Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Initial Troubleshooting 2.2 No Power, Part 1 2.3 No Power, Part 2 2.4 No Power, Part 3 2.5 No Power, Part 4 2.6 No Video, Part 1 2.7 No Video, Part 2 2.8 Nonfunctioning Docking Station 2.9 No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1 2.11 No OS Loading From Hard Drive, Part 2 2.12 No OS Loading From Hard Drive, Part 3 2.13 No OS Loading From Diskette Drive 2.14 No OS Loading From CD- or DVD-ROM Drive 2.15 No Audio, Part 1 2.16 No Audio, Part 2 2.17 Nonfunctioning Device 2.18 Nonfunctioning Keyboard 2.19 Nonfunctioning Pointing Device 2.20 No Network or Modem Connection 2–10 Maintenance and Service Guide Troubleshooting Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. N Go to Flowchart 2.2, No Power, Part 1. Is there power? Y N Check LED board, speaker connections. Beeps, LEDs, or error messages? N Y Go to Flowchart 2.17, Nonfunctioning Device. All drives working? N Y Go to Flowchart 2.6, No Video, Part 1. Is there video? (no boot) N Y Keyboard/ pointing device working? N Y Go to Flowchart 2.9, No OS Loading. Is the OS loading? N Connecting to network or modem? Y N Is there sound? Y Go to Flowchart 2.15, No Audio. Y Maintenance and Service Guide Go to Flowchart 2.18, Nonfunctioning Keyboard, or Flowchart 2.19, Nonfunctioning Pointing Device. Go to Flowchart 2.20, No Network or Modem Connection. End 2–11 Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N N Power up on battery power? Go to Flowchart 2.3, No Power, Part 2. Power up on battery power? *Reset power. Y Y N N Power up on AC power? Power up on AC power? *Reset power. Y Go to Flowchart 2.4, No Power, Part 3. Y Y Power up in docking station? * On some models there is a separate reset button. On some models the computer may be reset using the Standby switch and either the lid switch or the main power switch. Done N 1. Reseat the power cables in the docking station and at the AC outlet. 2. Ensure that the AC power source is active. 3. Ensure that the power strip is working. Y Done 2–12 N Power up in docking station? Go to Flowchart 2.8, Nonfunctioning Docking Station. Maintenance and Service Guide Troubleshooting Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging, moving it to another computer, or replacing it. N Replace power supply (if applicable). Power on? Y N Done Power on? Go to Flowchart 2.4, No Power, Part 3. Y Done Maintenance and Service Guide 2–13 Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? Done N Reseat AC adapter in computer and at power source. Y Power on? Done N N External Try different outlet. Power outlet active? Y Internal or external AC adapter? N Internal Go to Flowchart 2.5, No Power, Part 4. Replace power cord. Power on? Y Y Power on? Replace external AC adapter. Done Done N 2–14 Maintenance and Service Guide Troubleshooting Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open computer. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close computer and retest. N Power on? Y Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2–15 Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station Go to Flowchart 2.7, No Video, Part 2. Stand-alone or docking station? * To change from internal to external display, use the hotkey combination. Stand-alone Internal or external display*? Y Adjust brightness. Press lid switch to ensure operation. A Adjust brightness. Y Video OK? Done N Internal External Video OK? Y Video OK? Done N Done N Replace the following one at a time. Test after each replacement. 1. Cable between notebook and computer display (if applicable) 2. Inverter board (if applicable) 3. Display 4. System board Check for bent pins on cable. N Video OK? Y Internal and external video OK? Replace system board. Y Done 2–16 N Try another display. Done Maintenance and Service Guide Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Y Go to “A” in Flowchart 2.6, No Video, Part 1. Video OK? Y Done Video OK? N Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection. Try another external monitor. Y Video OK? Y Internal and external video OK? Done Done N N Adjust external monitor display. Maintenance and Service Guide Go to Flowchart 2.8, Nonfunctioning Docking Station. 2–17 Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Reinstall notebook into docking station. Check voltage setting on docking station. Y Reset monitor cable connector at docking station. Docking station operating? Done N Y Docking station operating? N Remove notebook, reseat all internal parts, and replace any damaged items in docking station. 2–18 Done Replace the following docking station components one at a time. Check computer operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking motor mechanism Maintenance and Service Guide Troubleshooting Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading from Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.14, No OS Loading from CD- or DVD-ROM Drive. Maintenance and Service Guide 2–19 Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Reseat external hard drive. Y OS loading? Done N N Boot from CD? N Y Boot from diskette? Check the setup utility for correct booting order. Y N Go to Flowchart 2.13, No OS Loading from Diskette Drive. Change boot priority through the setup utility and reboot. Boot from hard drive? N Y Boot from hard drive? Done Go to Flowchart 2.17, Nonfunctioning Device. Y 2–20 Maintenance and Service Guide Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. N 1. Replace hard drive. 2. Replace system board. CD or diskette in drive? Y Hard drive accessible? Y Done N Remove diskette and reboot. Run FDISK. Y Boot from hard drive? N Done N Create partition, then format hard drive to bootable C:\ prompt. Hard drive partitioned? Y N Boot from diskette drive? Y N Go to Flowchart 2.13, No OS Loading from Diskette Drive. Hard drive formatted? Y Format hard drive and bring to a bootable C:\ prompt. N Y Hard drive accessible? Y Computer booted? Done Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. Maintenance and Service Guide N Load OS using Restore CD (if applicable). Go to Flowchart 2.12, No OS Loading from Hard Drive, Part 3. 2–21 Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. N System files on hard drive? Install OS and reboot. Y Y Y Virus on hard drive? OS loading from hard drive? Clean virus. N Done N Y Run SCANDISK and check for bad sectors. Diagnostics on diskette? Replace hard drive. N N Can bad sectors be fixed? Run diagnostics and follow recommendations. Replace hard drive. Y N Fix bad sectors. Boot from hard drive? Replace hard drive. Y Done 2–22 Maintenance and Service Guide Troubleshooting Flowchart 2.13 - No OS Loading from Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. OS loading? Done N Y N Bootable diskette in drive? Nonsystem disk message? N Install bootable diskette and reboot computer. Y N Check diskette for system files. Try different diskette. Go to Flowchart 2.17, Nonfunctioning Device. Boot from another device? Y Y N Diskette drive enabled in the setup utility? Enable drive and cold boot computer. Y 1. Replace diskette drive. 2. Replace system board. Nonsystem disk error? N Y Diskette drive boot order? N Change boot priority using the setup utility. Clear CMOS. Refer to Section 1.3, “Clearing a Password,” for instructions. Y OS loading? Done N Go to Flowchart 2.17, Nonfunctioning Device. Maintenance and Service Guide 2–23 Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Y No OS loading from CD- or DVD-ROM Drive. N Bootable disc in drive? Disc in drive? N Y Install bootable disc and reboot computer. Try another bootable disc. Install bootable disc. Y Boots from CD or DVD? Done N Y Reseat drive. Boots from CD or DVD? Done N N Booting from another device? Y Y Booting order correct? N Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.3, “Clearing a Password,” for instructions. Go to Flowchart 2.17, Nonfunctioning Device. Correct boot order using the setup utility. 2–24 Maintenance and Service Guide Troubleshooting Flowchart 2.15 - No Audio, Part 1 Y Turn up audio internally or externally. No audio. Audio? Done N Y Notebook in docking station (if applicable)? N N Go to Flowchart 2.16, No Audio, Part 2. Internal audio? Undock Y Replace the following docking station components one at a time as applicable. Check after each change. Go to Flowchart 2.16, No Audio, Part 2. 1. Reseat docking station audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking station audio board. 5. Replace backplane board. 6. Replace I/O board. Y Go to Flowchart 2.17, Nonfunctioning Device. Audio? Done N Maintenance and Service Guide 2–25 Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Correct drivers for application? Load drivers and set configuration in OS. Y Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? Done N 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board. 2–26 Maintenance and Service Guide Troubleshooting Flowchart 2.17 - Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Y Any physical device detected? Fix or replace broken item. Possible bad hard drive. Replace drive. Go to Flowchart 2.9, No OS Loading. Clear CMOS. N Reattach device. Close notebook, plug in power, and reboot. N Device boots properly? Y Done Maintenance and Service Guide Possible bad NIC. Replace card. If integrated NIC, replace system board. Possible bad diskette drive. Replace drive. N Device boots properly? Y Done 2–27 Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device works? Replace system board. Y Reseat internal keyboard connector (if applicable). N Replace internal keyboard or cable. OK? Y Y Done OK? Done N Replace system board. 2–28 Maintenance and Service Guide Troubleshooting Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N Replace system board. External device works? Y Reseat internal pointing device connector (if applicable). N Replace internal pointing device or cable. OK? Y Y Done OK? Done N Replace system board. Maintenance and Service Guide 2–29 Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. N Network or modem jack active? Replace jack or have jack activated. Y Y Connect to nondigital line. Digital line? N N NIC/modem configured in OS? Y Reload drivers and reconfigure. Done OK? N Y Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Y Reseat NIC/modem (if applicable). OK? Done N Replace system board. 2–30 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3–1 Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2. Computer System Major Components 3–2 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components Item Description 1 Displays Spare Part Number Parts have carbon finish for use with Evo Notebook N1020v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA 311288-001 310689-001 311286-001 Parts have carbon finish for use with Evo Notebook N1000v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA 291643-001 291642-001 291641-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “L” 15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA 311287-001 310688-001 310687-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “K” 15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA Display inverter board (not illustrated) Maintenance and Service Guide 286754-001 285521-001 285520-001 293348-001 3–3 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–4 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 2a 2b 2c 2d 2e 2f 2g 2h 2i 2j 2k 2l 2m 3 Description Spare Part Number Miscellaneous Plastics/Hardware Kit, includes: 285541-001 Left hinge cover Right hinge cover *Display assembly release TouchPad bracket Charger board shield Optical drive rear alignment rail Optical drive front alignment rail PC Card space saver *Connector cover *Hard drive bracket *Mini PCI compartment cover *Memory expansion compartment cover *Battery bezel *Includes two of each part, one with carbon finish for use with Evo Notebook N1020v and N1000v models and one with silver finish for use with Presario 1500 models Not illustrated: Computer feet LED covers for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” Maintenance and Service Guide 310695-001 295736-001 3–5 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–6 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Spare Part Number Item Description 4 Keyboards (for use only with TouchPad notebook models) Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese 285530-171 285530-181 285530-201 285530-AA1 285530-221 285530-081 285530-051 285530-121 285530-041 285530-BB1 285530-211 285530-002 285530-061 285530-291 Korean Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish U.K. English U.S. English 285530-AD1 285530-161 285530-091 285530-131 285530-251 285530-231 285530-071 285530-101 285530-111 285530-AB1 285530-281 285530-141 285530-031 285530-001 Keyboards with pointing stick (for use only with Dual Stick notebook models) Arabic Belgian Brazilian Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese Korean 285531-171 285531-181 285531-201 285531-221 285531-081 285531-051 285531-121 285531-041 285531-BB1 285531-211 285531-002 285531-061 285531-291 285531-AD1 Maintenance and Service Guide Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish U.K. English U.S. English 285531-161 285531-091 285531-131 285531-251 285531-231 285531-071 285531-101 285531-111 285531-AB1 285531-281 285531-141 285531-031 285531-001 3–7 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–8 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 5a 5b 5c 5d 5e 5f 5g Description Spare Part Number Miscellaneous Cable Kit, includes: 285540-001 Keyboard-to-TouchButton board cable (for use only with Dual Stick notebook models) Microphone Diskette drive cable Pointing stick-to-TouchButton board cable (for use only with Dual Stick notebook models) TouchButton board-to-TouchPad cable System board-to-TouchButton board cable Modem cable 6 Top cover 7 Palm rests 285535-001 Parts have carbon finish for use with Evo Notebook N1020v models for use only with TouchPad notebook models for use only with Dual Stick notebook models 311293-001 311294-001 Parts have carbon finish for use with Evo Notebook N1000v models for use only with TouchPad notebook models for use only with Dual Stick notebook models 291645-001 291646-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “L” for use only with models with a diskette drive for use only with models without a diskette drive 310692-001 310693-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “K” for use only with models with a diskette drive for use only with models without a diskette drive Maintenance and Service Guide 285533-001 285534-001 3–9 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–10 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item Description 8 Diskette drives for use only with TouchPad notebook models for use only with Dual Stick notebook models Spare Part Number 285539-001 291647-001 TouchPad—The TouchPad components for TouchPad notebook models consist of the TouchPad, TouchPad bracket, and TouchButton board. These components are different than the corresponding components for the Dual Stick notebook models. The TouchPad components for Dual Stick notebook models consist of the TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board. All TouchPad components are included with the appropriate palm rest for each notebook model. Refer to item 7, “Palm rests,” for more information. All TouchPad component cables are included in the Miscellaneous Cable Kit. Refer to item 5, “Miscellaneous Cable Kit,” for more information. 9a 9b 9c 10 TouchPad without pointing stick cable connector (for use only on TouchPad notebook models) TouchPad with pointing stick connector (for use only on Dual Stick notebook models) TouchButton board without pointing stick cable connector (for use only on TouchPad notebook models) TouchButton board with pointing stick cable connector (for use only on Dual Stick notebook models) Pointing stick board (for use only on Dual Stick notebook models) Heat spreaders For use only on Evo Notebook N1020v and N1000v models For use only on Presario 1500 models Maintenance and Service Guide 291648-001 285544-001 3–11 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–12 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item Description 11 Processors Intel Mobile Pentium 4 2.4-GHz processor with SpeedStep technology (P4-M) 1.5 V Intel Mobile Pentium 4 2.2-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology 1.3 V Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.9-GHz processor with SpeedStep technology 1.5 V Intel Mobile Pentium 4 1.8-GHz processor with SpeedStep technology 1.5 V Intel Mobile Pentium 4 1.8-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.7-GHz processor with SpeedStep technology 1.75 V Intel Mobile Pentium 4 1.7-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.5-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor (P4-C) Intel Mobile Pentium 4 1.5-GHz processor (P4-C) Intel Celeron 1.6-GHz processor 1.3 V Intel Celeron 1.5-GHz processor 1.3 V Intel Celeron 1.4-GHz processor 1.3 V Spare Part Number 310306-001 286753-001 311385-001 286752-001 312536-001 311284-001 286751-001 311283-001 285519-001 285518-001 285517-001 303725-001 303724-001 311625-001 301643-001 303528-001 12 Charger board 285525-001 13 Speaker assembly 285538-001 14 Fan 285543-001 Maintenance and Service Guide 3–13 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–14 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item Description 15 System boards (do not contain memory) for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 16 311282-001 285515-001 Base enclosures (includes shields) Parts have carbon finish for use with Evo Notebook N1020v models Parts have carbon finish for use with Evo Notebook N1000v models Parts have silver finish for use with Presario 1500 models with config. codes beginning with “L” Parts have silver finish for use with Presario 1500 models with config. codes beginning with “K” 17 Spare Part Number 311292-001 291644-001 311291-001 285532-001 Hard drives 60 GB 40 GB 30 GB 20 GB Maintenance and Service Guide 303527-001 273491-001 192406-001 288291-001 3–15 Illustrated Parts Catalog Figure 3-2. Computer System Major Components 3–16 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item Description 18 Mini PCI communications boards U.S. modem International modem 19 Disk cell RTC battery, 3 volt, 36 MAh, Li ion 20 Memory expansion boards 512 MB 256 MB 128 MB 21 248776-001 285545-001 and 248777-002 279769-001 285524-001 285523-001 285522-001 Battery packs 8 cell, 62 Wh, 4.0 Ah, Li ion 8 cell, 58 Wh, 3.6 Ah, Li ion 22 Spare Part Number 289053-001 281766-001 Optical drives for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 312537-001 311289-001 311290-001 311627-001 for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive Maintenance and Service Guide 285526-001 285527-001 304691-001 285529-001 3–17 Illustrated Parts Catalog 3.3 Miscellaneous Plastics/Hardware Kit Figure 3-3. Miscellaneous Plastics/Hardware Kit Components 3–18 Maintenance and Service Guide Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 285541-001 Item Description Item Description 1 Left hinge cover 8 PC Card space saver 2 Right hinge cover 9 *Connector cover 3 *Display release assembly 10 *Hard drive bracket 4 TouchPad bracket 11 *Mini PCI compartment cover 5 Charger board shield 12 *Memory expansion compartment cover 6 Optical drive rear alignment rail 13 *Battery bezel 7 Optical drive front alignment rail 14 Computer feet *Includes two of each part, one with carbon finish for use with Evo Notebook N1020v and N1000v models and one with silver finish for use with Presario 1500 models Maintenance and Service Guide 3–19 Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Figure 3-4. Miscellaneous Cable Kit Components 3–20 Maintenance and Service Guide Illustrated Parts Catalog Table 3-3 Miscellaneous Cable Kit Components Spare Part Number 285540-001 Item Description 1 Diskette drive cable 2 TouchButton board-to-TouchPad cable 3 TouchButton board-to-system board cable 4 Microphone 5 TouchButton board-to-pointing stick board cable (for use only with Dual Stick notebook models) 6 Keyboard-to-TouchPad cable (for use only with Dual Stick notebook models) 7 Modem cable Maintenance and Service Guide 3–21 Illustrated Parts Catalog 3.5 Mass Storage Devices Figure 3-5. Mass Storage Devices 3–22 Maintenance and Service Guide Illustrated Parts Catalog l Table 3-4 Mass Storage Devices Item Description 1 Hard drives 60 GB 40 GB 30 GB 20 GB 2 303527-001 273491-001 192406-001 288291-001 Diskette drives for use only with TouchPad notebook models for use only with Dual Stick notebook models 3 Spare Part Number 285539-001 291647-001 Optical drives for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 312537-001 311289-001 311290-001 311627-001 for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive Maintenance and Service Guide 285526-001 285527-001 304691-001 285529-001 3–23 Illustrated Parts Catalog 3.6 Miscellaneous Table 3-5 Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number Logo Kit 285547-001 Screw Kit, includes the following screws (Refer to Appendix C, “Screw Listing,” for more information on screw specifications and usage.) 285542-001 ■ Torx T8 Metric 2.5 × 5.0 ■ Phillips Metric 3.0 × 3.0 ■ Torx T8 Metric 2.5 × 8.0 ■ Phillips Metric 2.5 × 4.0 ■ Torx T8 Metric 2.5 × 9.0 ■ Phillips Metric 2.0 × 4.5 ■ Torx T8 Metric 2.5 × 14.0 shoulder screw Common Port Replicator 285289-001 Advanced Port Replicator 288502-001 AC adapter (90 W, 3 wire, slim line) 286755-001 Power cords, 3 wire Australian Danish International Italian Japan Korea 3–24 170513-011 170513-081 170513-002 170513-061 170513-291 170513-AD1 People’s Republic of China Swiss U.K. English U.S. English 170513-AA1 170513-115 170513-031 170513-001 Maintenance and Service Guide 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■ Tool kit (includes connector removal tool, loopback plugs, and case utility tool) Maintenance and Service Guide 4–1 Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. you remove each subassembly from the computer, place the ✎ As subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Ä 4–2 CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Maintenance and Service Guide Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. ■ Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. Ensure that the optical drive tray is closed. ■ Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ■ Handle drives on surfaces that have at least one inch of shock-proof foam. ■ Avoid dropping drives from any height onto any surface. ■ After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag. ■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. ■ Avoid exposing a drive to temperature extremes or to liquids. ■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.” Maintenance and Service Guide 4–3 Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. 4.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: 4–4 ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. ■ Keep electrostatic-sensitive parts in their containers until the parts arrive at static-free workstations. ■ Place items on a grounded surface before removing items from their containers. ■ Always be properly grounded when touching a sensitive component or assembly. Maintenance and Service Guide Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. 4.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-dissipative material (refer to Table 4-2). ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When using fixtures that must directly contact dissipative surfaces, only use fixtures made of static-safe materials. ■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ■ Handle electrostatic-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. Maintenance and Service Guide 4–5 Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips. ■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin. Other grounding equipment recommended for use in preventing electrostatic damage includes: 4–6 ■ Antistatic tape ■ Antistatic smocks, aprons, and sleeve protectors ■ Conductive bins and other assembly or soldering aids ■ Nonconductive foam ■ Conductive tabletop workstations with ground cords of one-megohm resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling packages Maintenance and Service Guide Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V ✎ A product can be degraded by as little as 700 V. Table 4-2 lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Static-Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Maintenance and Service Guide 4–7 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are 57 screws, in seven different sizes, that must be removed and replaced when servicing the computer. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage. Maintenance and Service Guide 5–1 Removal and Replacement Procedures 5.1 Serial Number Report the computer serial number to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer as indicated in Figure 5-1. Figure 5-1. Serial Number Location 5–2 Maintenance and Service Guide Removal and Replacement Procedures 5.2 Disassembly Sequence Chart Use the following chart to determine the section number to be referenced when removing computer components. Disassembly Sequence Chart Section Description 5.3 Preparing the computer for disassembly # of Screws Removed Battery pack 0 Optical drive 2 Hard drive 1 to remove the hard drive 4 to remove the hard drive from hard drive bracket 5.4 Computer feet 0 5.5 Memory expansion board 1 5.6 Mini PCI communications board 1 5.7 Disk cell RTC battery 0 5.8 Connector cover 2 5.9 LED cover 2 5.10 Keyboard 0 5.11 Heat spreader 7 5.12 Processor 0 5.13 Display 6 5.14 Palm rest 6 5.15 Diskette drive 3 Maintenance and Service Guide 5–3 Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description # of Screws Removed 5.16 TouchPad and TouchButton 4 on TouchPad models 5 on Dual Stick models 5.17 Display release assembly 2 5.18 Charger board 3 5.19 Speaker assembly 0 5.20 Top cover 5 5.21 Fan 0 5.22 System board 7 5.23 Modem cable 1 5.3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer: 1. Turn off the computer. 2. Disconnect the AC adapter and all external devices. 5–4 Maintenance and Service Guide Removal and Replacement Procedures Battery Packs Spare Part Number Information 8 cell, 62 W hour, 4.0 Ah, Li ion 8 cell, 58 W hour, 3.6 Ah, Li ion 289053-001 281766-001 3. Remove the battery pack by following these steps: a. Turn the computer bottom side up with the left side facing forward. b. Slide and hold the battery release latch 1 toward the back of the computer (Figure 5-2). c. Use the notch in the battery bay to slide the battery pack out of the battery bay 2. d. Remove the battery pack. Figure 5-2. Releasing the Battery Pack Reverse the preceding procedures to install the battery pack. Maintenance and Service Guide 5–5 Removal and Replacement Procedures 4. To remove the battery bezel, slide the bezel straight down (Figure 5-3). Figure 5-3. Removing the Battery Bezel bezels are available with carbon finish for Evo Notebook ✎ Battery N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. Reverse the preceding procedures to install the battery bezel. 5–6 Maintenance and Service Guide Removal and Replacement Procedures 5. Remove the optical drive by following these steps: Optical Drives Spare Part Number Information For use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 312537-001 311289-001 311290-001 311627-001 For use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 24X Max CD-ROM drive 8X Max DVD-ROM drive 24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM/CD-RW combination drive 285526-001 285527-001 304691-001 285529-001 a. Turn the computer bottom side up with the left side facing forward. Maintenance and Service Guide 5–7 Removal and Replacement Procedures b. Remove the two TM2.5 × 5.0 screws that secure the optical drive to the base enclosure (Figure 5-4). Figure 5-4. Removing the Optical Drive Screws 5–8 Maintenance and Service Guide Removal and Replacement Procedures c. Turn the computer top side up with the right side facing forward. d. Insert a paper clip or similar thin metal rod into the manual release hole on the front bezel of the optical drive 1 (Figure 5-5). Press firmly. e. Grasp the drive bezel and slide the drive out of the optical drive bay 2. Figure 5-5. Removing an Optical Drive Reverse the preceding procedures to install a optical drive. Maintenance and Service Guide 5–9 Removal and Replacement Procedures Hard Drives Spare Part Number Information 303527-001 273491-001 192406-001 288291-001 60 GB 40 GB 30 GB 20 GB 6. Remove the hard drive by following these steps: a. Turn the computer bottom side up with the right side facing forward. b. Remove the TM2.5 ×8.0 hard drive retention screw 1 (Figure 5-6). c. Slide the hard drive forward 2 to unseat the hard drive connector from the system board. Figure 5-6. Removing the Hard Drive Screw 5–10 Maintenance and Service Guide Removal and Replacement Procedures d. Lift the front edge of the hard drive 1 until it rests at an angle (Figure 5-7). e. Remove the hard drive from the hard drive bay 2. Figure 5-7. Removing the Hard Drive Maintenance and Service Guide 5–11 Removal and Replacement Procedures 7. Remove the four PM3.0 × 3.0 screws 1 that secure the hard drive to the hard drive bracket (Figure 5-8). 8. Slide the hard drive out of the hard drive bracket 2. Figure 5-8. Removing the Hard Drive Bracket drive brackets are available with carbon finish for ✎ Hard Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. Reverse the preceding procedures to install the hard drive and hard drive bracket. 5–12 Maintenance and Service Guide Removal and Replacement Procedures 5.4 Computer Feet The computer feet are adhesive-backed rubber pads. The computer feet are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. The computer feet attach to the base enclosure as illustrated in Figure 5-9. Figure 5-9. Replacing the Computer Feet 5.5 Memory Expansion Board Memory Expansion Boards Spare Part Number Information 285524-001 285523-001 285222-001 512 MB 256 MB 128 MB 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the front facing forward. Maintenance and Service Guide 5–13 Removal and Replacement Procedures 3. Remove the PM2.5 × 4.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-10). 4. Slide the cover to the right 2. 5. Lift the right edge of the cover and swing it to the left 3. 6. Remove the cover. Figure 5-10. Removing the Memory Expansion Compartment Cover expansion compartment covers are available with carbon ✎ Memory finish for Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 5–14 Maintenance and Service Guide Removal and Replacement Procedures 7. Spread the memory expansion slot retaining tabs 1 to release the memory expansion board. The board tilts up at a 45-degree angle (Figure 5-11). 8. Remove the board by pulling it away from the connector at a 45-degree angle 2. Figure 5-11. Removing a Memory Expansion Board Reverse the preceding procedures to install a memory expansion board. 5.6 Mini PCI Communications Board Mini PCI Communication Boards Spare Part Number Information U.S. modem International modem Maintenance and Service Guide 248776-001 285545-001 5–15 Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the PM2.5 × 4.0 screw 1 that secures the mini PCI compartment cover to the base enclosure (Figure 5-12). 4. Slide the cover to the left 2. 5. Lift the left edge of the cover and swing it to the right 3. 6. Remove the cover. Figure 5-12. Removing the Mini PCI Communications Slot Cover PCI compartment covers are available with carbon finish for ✎ Mini Evo Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 5–16 Maintenance and Service Guide Removal and Replacement Procedures 7. Disconnect the modem cable from the mini PCI communications board 1 (Figure 5-13). 8. Spread the retaining tabs 2 on each side of the mini PCI communications board. The board releases and rests at an angle. 9. Remove the board by pulling it away from the socket at an angle 3. Figure 5-13. Removing a Mini PCI Communications Board Reverse the preceding procedures to install a mini PCI communications board. Maintenance and Service Guide 5–17 Removal and Replacement Procedures 5.7 Disk Cell RTC Battery Disk Cell RTC Battery Spare Part Number Information Disk cell RTC battery 279769-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the mini PCI compartment cover (Section 5.6). 3. Remove the RTC battery from its socket on the system board (Figure 5-14). Figure 5-14. Removing the Disk Cell RTC Battery computer uses a CR1220 lithium disk cell battery. When ✎ The replacing the RTC battery, insert the battery with the “+” sign facing up. 5–18 Maintenance and Service Guide Removal and Replacement Procedures 5.8 Connector Cover connector cover is available with carbon finish for Evo ✎ The Notebook N1020v and N1000v models and silver finish for Presario 1500 models, and are included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the two TM2.5 × 5.0 screws 1 that secure the connector cover to the base enclosure (Figure 5-15). 4. Open the connector cover 2. 5. Remove the connector cover from the base enclosure 3. Figure 5-15. Removing the Connector Cover Reverse the preceding procedures to install the connector cover. Maintenance and Service Guide 5–19 Removal and Replacement Procedures 5.9 LED Cover LED Cover Spare Part Number Information LED cover for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 310695-001 295736-001 1. Prepare the computer for disassembly (Section 5.3). 2. Turn the computer bottom side up with the rear panel facing forward. 3. Remove the two TM2.5 × 8.0 screws that secure the LED cover to the base enclosure (Figure 5-16). Figure 5-16. Removing the LED Cover Screws 5–20 Maintenance and Service Guide Removal and Replacement Procedures 4. Turn the computer top side up with the front facing forward. 5. Open the computer. 6. Press down and hold the F1 and F2 keys. 7. Insert a pointed tool into the notch in the LED cover 1 between the F1 and F2 keys and lift up (Figure 5-17). 8. Press down and hold the Pause and Scroll keys. 9. Insert a pointed tool into the notch in the LED cover 2 between the Pause and Scroll keys and lift up. 10. Remove the LED cover 3. Figure 5-17. Removing the LED Cover Reverse the preceding procedures to install the LED cover. Maintenance and Service Guide 5–21 Removal and Replacement Procedures 5.10 Keyboard Keyboards Spare Part Number Information For use only with TouchPad notebook models Arabic Belgian Brazilian Chinese Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese 285530-171 285530-181 285530-201 285530-AA1 285530-221 285530-081 285530-051 285530-121 285530-041 285530-BB1 285530-211 285530-002 285530-061 285530-291 Korean Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Turkish U.K. English U.S. English 285530-AD1 285530-161 285530-091 285530-131 285530-251 285530-231 285530-071 285530-101 285530-111 285530-AB1 285530-141 285530-031 285530-001 For use only with Dual Stick notebook models (includes pointing stick) Arabic Belgian Brazilian Czech Danish French French Canadian German Hebrew Hungarian International Italian Japanese Korean 5–22 285531-171 285531-181 285531-201 285531-221 285531-081 285531-051 285531-121 285531-041 285531-BB1 285531-211 285531-002 285531-061 285531-291 285531-AD1 Latin American Spanish Norwegian Portuguese Russian Slovakian Spanish Swedish Swiss Taiwanese Thai Turkish U.K. English U.S. English 285531-161 285531-091 285531-131 285531-251 285531-231 285531-071 285531-101 285531-111 285531-AB1 285531-281 285531-141 285531-031 285531-001 Maintenance and Service Guide Removal and Replacement Procedures 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.9). 3. Lift the back edge of the keyboard and swing it forward until it rests on the palm rest (Figure 5-18). Figure 5-18. Releasing the Keyboard Maintenance and Service Guide 5–23 Removal and Replacement Procedures 4. Release the ZIF connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board (Figure 5-19). Stick notebook models have an additional cable that must ✎ Dual be disconnected. Release the ZIF connector 3 to which the keyboard-to-TouchPad cable is attached and disconnect the cable 4 from the keyboard. Figure 5-19. Disconnecting the Keyboard-to-TouchPad Cable 5. Remove the keyboard. Reverse the preceding procedures to install the keyboard. 5–24 Maintenance and Service Guide Removal and Replacement Procedures 5.11 Heat Spreader Heat Spreaders Spare Part Number Information For use only on Evo Notebook N1020v and N1000v models For use only on Presario 1500 models 291648-001 285544-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.9). 3. Remove the keyboard (Section 5.10). Maintenance and Service Guide 5–25 Removal and Replacement Procedures 4. Disconnect the fan cable 1 from the system board (Figure 5-20). 5. Remove the following screws: ❏ One TM2.5 × 5.0 screw 2 next to the fan ❏ One TM2.5 × 5.0 screw 3 that secures the display video cable ground loop ❏ Four spring-loaded TM2.5 × 14.0 shoulder screws 4 four spring-loaded shoulder screws should be removed and ✎ The installed in the “1,” “2,” “3,” “4” sequence stamped on the heat spreader adjacent to each screwhole. ❏ One TM2.5 × 8.0 screw 5 next to the keyboard and TouchPad ZIF connectors Figure 5-20. Removing the Heat Spreader Screws 5–26 Maintenance and Service Guide Removal and Replacement Procedures 6. Remove the display video cable 1 from the routing channel in the heat spreader (Figure 5-21). 7. Lift the right side of the heat spreader until it rests at an angle 2. 8. Slide the heat spreader to the right at an angle 3 and remove the heat spreader from the base enclosure. Figure 5-21. Removing the Heat Spreader Reverse the preceding procedures to install the heat spreader. Maintenance and Service Guide 5–27 Removal and Replacement Procedures 5.12 Processor Processors Spare Part Number Information Intel Mobile Pentium 4 2.4-GHz processor with SpeedStep technology (P4-M) 1.5 V Intel Mobile Pentium 4 2.2-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology 1.3 V Intel Mobile Pentium 4 2.0-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.9-GHz processor with SpeedStep technology 1.5 V Intel Mobile Pentium 4 1.8-GHz processor with SpeedStep technology 1.5 V Intel Mobile Pentium 4 1.8-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.7-GHz processor with SpeedStep technology 1.75 V Intel Mobile Pentium 4 1.7-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.5-GHz processor with SpeedStep technology (P4-M) Intel Mobile Pentium 4 1.6-GHz processor (P4-C) Intel Mobile Pentium 4 1.5-GHz processor (P4-C) Intel Celeron 1.6-GHz processor 1.3 V Intel Celeron 1.5-GHz processor 1.3 V Intel Celeron 1.4-GHz processor 1.3 V 310306-001 286753-001 311385-001 286752-001 312536-001 311284-001 286751-001 311283-001 285519-001 285518-001 285517-001 303725-001 303724-001 311625-001 301643-001 303528-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) 5–28 Maintenance and Service Guide Removal and Replacement Procedures 2. Slide the left end of the processor release bar 1 forward until it clears the clip on the processor bracket (Figure 5-22). 3. Swing the processor release bar up and to the right 2 until it rests in an upright position. 4. Lift the processor straight up 3 and remove it from the processor socket. installing the processor, make sure the gold triangle 4 is in ✎ When the lower right corner. Figure 5-22. Removing the Processor Reverse the preceding procedures to install the processor. Maintenance and Service Guide 5–29 Removal and Replacement Procedures 5.13 Display Displays Spare Part Number Information Parts have carbon finish for use with Evo Notebook N1020v models 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA 311288-001 310689-001 311286-001 Parts have carbon finish for use with Evo Notebook N1000v models 291643-001 291642-001 291641-001 15.0-inch, TFT, SXGA+ 15.0-inch, TFT, XGA 14.1-inch, XGA Parts have silver finish for use with Presario 1500 models with config. codes beginning with “L” 15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA 311287-001 310688-001 310687-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “K” 286754-001 285521-001 285520-001 15-inch, TFT, SXGA+ 15-inch, TFT, XGA 14-inch, TFT, XGA Display inverter board (not illustrated) 293348-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the LED cover (Section 5.9). 3. Remove the keyboard (Section 5.10). 5–30 Maintenance and Service Guide Removal and Replacement Procedures 4. Remove the TM2.5 × 5.0 screw 1 that secures the display video ground cable to the heat spreader (Figure 5-23). 5. Disconnect the display video cable 2 from the system board. 6. Remove the display video cable from the routing channels in the heat spreader and the top cover 3. 7. Remove the TM2.5 × 5.0 screw 4 that secures the display inverter ground cable to the heat spreader. 8. Disconnect the display inverter cable 5 from the system board. Figure 5-23. Removing the Display Screws and Disconnecting the Display Cables Maintenance and Service Guide 5–31 Removal and Replacement Procedures Ä CAUTION: Make sure the display is supported when removing the following screws. The display is secured to the computer only by these screws and will fall if not supported during screw removal. 9. Remove the four TM2.5 × 9.0 screws 1 that secure the display to the base enclosure (Figure 5-24). 10. Remove the display from the base enclosure 2. Figure 5-24. Removing the Display 5–32 Maintenance and Service Guide Removal and Replacement Procedures 11. If necessary, remove the display hinge covers by pressing up on the bottom of the covers from behind the display assembly (Figure 5-25). Note that the hinge covers are not interchangeable. Figure 5-25. Removing the Display Hinge Covers display hinge covers are included in the Miscellaneous ✎ The Plastics/Hardware Kit, spare part number 285541-001. Maintenance and Service Guide 5–33 Removal and Replacement Procedures When installing the display, install the screws in the 1, 2, 3, 4 sequence shown in the Figure 5-26. Figure 5-26. Installing the Display Screws 5–34 Maintenance and Service Guide Removal and Replacement Procedures 5.14 Palm Rest Palm Rests Spare Part Number Information Parts have carbon finish for use with Evo Notebook N1020v models for use only with TouchPad notebook models for use only with Dual Stick notebook models 311293-001 311294-001 Parts have carbon finish for use with Evo Notebook N1000v models for use only with TouchPad notebook models for use only with Dual Stick notebook models 291645-001 291646-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “L” for use only with models with a diskette drive for use only with models without a diskette drive 310692-001 310693-001 Parts have silver finish for use with Presario 1500 models with config. codes beginning with “K” for use only with models with a diskette drive for use only with models without a diskette drive 285533-001 285534-001 replacing the palm rest, ensure that the following ✎ When components are removed from the old palm rest and installed on the new palm rest: ■ Diskette drive (Section 5.15) ■ TouchPad components (Section 5.16) ■ Display release assembly (Section 5.17) 1. Prepare the computer for disassembly (Section 5.3). 2. Close the computer. 3. Turn the computer bottom side up with the front facing forward. Maintenance and Service Guide 5–35 Removal and Replacement Procedures 4. Remove the five TM2.5 × 8.0 screws 1 that secure the palm rest to the base enclosure (Figure 5-27). 5. Remove the TM2.5 × 5.0 screw 2 that secures the palm rest to the base enclosure in the battery bay. Figure 5-27. Removing the Palm Rest Screws 5–36 Maintenance and Service Guide Removal and Replacement Procedures 6. Turn the computer top side up with the front facing forward. 7. Open the computer. 8. Lift the front edge of the palm rest and swing it up and back 1 until it rests on the top cover (Figure 5-28). 9. Release the ZIF connector to which the diskette drive cable is attached 2 and disconnect the diskette drive cable 3 from the system board. 10. Release the ZIF connector to which the system boardto-TouchButton board cable is attached 4 and disconnect the cable 5 from the TouchButton board. Figure 5-28. Removing the Palm Rest Maintenance and Service Guide 5–37 Removal and Replacement Procedures Stick notebook models have an additional cable that must ✎ Dual be disconnected. Release the ZIF connector 1 to which the keyboard-to-TouchPad cable is attached and disconnect the cable 2 from the TouchPad (Figure 5-29). Figure 5-29. Disconnecting the Keyboard-to-TouchPad Cable keyboard-to-TouchPad cable is included in the ✎ The Miscellaneous Cable Kit, spare part number 285540-001. 11. Remove the palm rest from the base enclosure. Reverse the preceding procedures to install the palm rest. 5–38 Maintenance and Service Guide Removal and Replacement Procedures 5.15 Diskette Drive Diskette Drives Spare Part Number Information For use with TouchPad only notebook models For use with Dual Stick notebook models The diskette drive cable is included in Miscellaneous Cable Kit, spare part number 285540-001 285539-001 291647-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 3. Turn the palm rest bottom side up with the speaker grilles facing away from you. 4. Remove the three TM2.5 × 5.0 screws 1 that secure the diskette drive to the palm rest (Figure 5-30). 5. Remove the diskette drive 2 from the palm rest. Figure 5-30. Removing the Diskette Drive Maintenance and Service Guide 5–39 Removal and Replacement Procedures 6. Release the ZIF connector 1 to which the diskette drive cable is connected and disconnect the diskette drive cable 2 from the drive (Figure 5-31). 7. Remove the diskette drive cable. Figure 5-31. Removing the Diskette Drive Cable Reverse the preceding procedures to install the diskette drive. 5–40 Maintenance and Service Guide Removal and Replacement Procedures 5.16 TouchPad Components TouchPad Components Spare Part Number Information The TouchPad components for TouchPad notebook models consist of the TouchPad, TouchPad bracket, and TouchButton board. These components are different than the corresponding components for the Dual Stick notebook models. The TouchPad components for Dual Stick notebook models consist of the TouchPad, TouchPad bracket, TouchButton board, and the pointing stick board. All TouchPad components are included with the appropriate palm rest for each notebook model. Refer to item 7, “Palm rests,” for more information. All TouchPad component cables are included in the Miscellaneous Cable Kit. Refer to item 5, “Miscellaneous Cable Kit,” for more information. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 3. Remove the diskette drive (Section 5.15). 4. Turn the palm rest bottom side up with the speaker grilles facing away from you. Maintenance and Service Guide 5–41 Removal and Replacement Procedures 5. Disconnect both ends of the TouchPad-to-TouchButton board cable 1 from the low insertion force (LIF) connectors on the TouchPad 2 and TouchButton board 3 (Figure 5-32). 6. Remove the TouchPad-to-TouchButton board cable. Figure 5-32. Removing the TouchPad-to-TouchButton Board Cable 5–42 Maintenance and Service Guide Removal and Replacement Procedures 7. Remove the four TM2.5 × 5.0 screws 1 that secure the TouchPad, TouchButton board, and TouchPad bracket to the palm rest (Figure 5-33). 8. Remove the TouchPad bracket 2, TouchButton board 3, and TouchPad 4 from the palm rest. Figure 5-33. Removing the TouchPad Components on TouchPad Models Maintenance and Service Guide 5–43 Removal and Replacement Procedures Stick notebook models have a different TouchPad ✎ Dual configuration. An additional cable, screw, and board must be removed. Steps 9 through 13 apply to Dual Stick models only. 9. Release the ZIF connector 1 on the pointing stick board to which the TouchButton board-to-pointing stick board cable is attached and disconnect the cable 2 (Figure 5-34). 10. Release the ZIF connector 3 on the TouchButton board to which the TouchButton board-to-pointing stick board cable is attached and disconnect the cable 4. 11. Disconnect both ends of the TouchPad-to-TouchButton board cable from the LIF connectors on the TouchButton board 5 and TouchPad 6. Figure 5-34. Disconnecting the TouchPad-to-TouchButton Board and TouchButton Board-to-Pointing Stick Board Cables 5–44 Maintenance and Service Guide Removal and Replacement Procedures 12. Remove the five TM2.5 × 5.0 screws 1 that secure the TouchPad, TouchButton board, TouchPad bracket, and pointing stick board to the palm rest (Figure 5-35). 13. Remove the TouchPad bracket 2, pointing stick board 3, TouchPad 4, and TouchButton board 5 from the palm rest. . Figure 5-35. Removing the TouchPad Components on Dual Stick Models Reverse the preceding procedures to install the TouchPad components. Maintenance and Service Guide 5–45 Removal and Replacement Procedures 5.17 Display Release Assembly display release assembly is included in the Miscellaneous ✎ The Plastics/Hardware Kit, spare part number 285541-001. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 3. Turn the palm rest bottom side up with the speaker grilles facing forward. 4. Remove the two TM2.5 × 5.0 screws 1 that secure the display release assembly to the palm rest (Figure 5-36). 5. Remove the assembly 2 from the palm rest. Figure 5-36. Removing the Display Release Assembly Reverse the preceding procedures to install the display release assembly. 5–46 Maintenance and Service Guide Removal and Replacement Procedures 5.18 Charger Board Charger Board Spare Part Number Information Charger board The charger board shield is included in the Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. 285525-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). Maintenance and Service Guide 5–47 Removal and Replacement Procedures 3. Remove the three TM2.5 × 5.0 screws 1 that secure the charger board to the base enclosure (Figure 5-37). 4. Lift the front edge of the charger board shield 2 until it clears the base enclosure, then slide the shield forward to remove it. 5. Lift up on the back edge of the charger board 3 to disconnect it from the system board. 6. Remove the charger board 4 from the base enclosure. Figure 5-37. Removing the Charger Board Reverse the preceding procedures to install the charger board. 5.19 Speaker Assembly Speaker Assembly Spare Part Number Information Speaker assembly 285538-001 1. Prepare the computer for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.14). 5–48 Maintenance and Service Guide Removal and Replacement Procedures 3. Remove the charger board (Section 5.18). 4. Disconnect the speaker cable 1 from the system board (Figure 5-38). 5. Swing the battery bay support bracket 2 to the right until it clears the right edge of the speaker assembly. 6. Lift the front edge of the speaker assembly until it rests at an angle 3. 7. Slide the speaker assembly forward and remove it 4 from the base enclosure. Figure 5-38. Removing the Speaker Assembly Reverse the preceding procedures to install the speaker assembly. Maintenance and Service Guide 5–49 Removal and Replacement Procedures 5.20 Top Cover Top Cover Spare Part Number Information Top cover 285535-001 replacing the top cover, ensure that the microphone is ✎ When removed from the old top cover and installed on the new top cover. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) d. Display (Section 5.13) e. Palm rest (Section 5.14) 2. Turn the base enclosure bottom side up with the rear panel facing forward. 5–50 Maintenance and Service Guide Removal and Replacement Procedures 3. Remove the two TM2.5 × 8.0 screws that secure the top cover to the base enclosure (Figure 5-39). Figure 5-39. Removing the Top Cover Screws Maintenance and Service Guide 5–51 Removal and Replacement Procedures 4. Turn the base enclosure top side up with the front facing forward. 5. Remove the three TM2.5 × 5.0 screws 1 that secure the top cover to the base enclosure (Figure 5-40). 6. Lift the top cover straight up 2 approximately one inch, then slide it forward 3 until the microphone cable 4 is exposed. 7. Disconnect the microphone cable 5 from the system board. 8. Remove the microphone 6 from the top cover. 9. Remove the top cover from the base enclosure. Figure 5-40. Removing the Top Cover and Microphone microphone is included in the Miscellaneous Cable Kit, ✎ The spare part number 285540-001. 5–52 Maintenance and Service Guide Removal and Replacement Procedures the top cover is removed, the system board-to-TouchButton ✎ After board cable can be removed. The system board-to-TouchButton board cable is included in the Miscellaneous Cable Kit, spare part number 285540-001. 10. Release the ZIF connector 1 to which the system board-to-TouchButton board cable is attached and disconnect the cable 2 from the system board (Figure 5-41). Figure 5-41. Removing the System Board-to-TouchButton Board Cable Reverse the preceding procedures to install the top cover. Maintenance and Service Guide 5–53 Removal and Replacement Procedures 5.21 Fan Fan Spare Part Number Information Fan 285543-001 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) d. Display (Section 5.13) e. Palm rest (Section 5.14) f. 5–54 Top cover (Section 5.20) Maintenance and Service Guide Removal and Replacement Procedures 2. Disconnect the fan cable 1 from the system board (Figure 5-42). 3. Remove the fan 2 from the base enclosure. Figure 5-42. Removing the Fan Reverse the preceding procedures to install the fan. Maintenance and Service Guide 5–55 Removal and Replacement Procedures 5.22 System Board System Board Spare Part Number Information System boards (do not contain memory) for use only with Evo Notebook N1020v models and Presario 1500 models with config. codes beginning with “L” for use only with Evo Notebook N1000v models and Presario 1500 models with config. codes beginning with “K” 311282-001 285515-001 replacing the system board, ensure that the following ✎ When components are removed from the old system board and installed on the new system board: ■ Memory expansion boards (Section 5.5) ■ Mini PCI communications board (Section 5.6) ■ Disk cell RTC battery (Section 5.7) ■ Processor (Section 5.12) ■ Modem cable (Section 5.23) 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) d. Display (Section 5.13) e. Palm rest (Section 5.14) f. Charger board and shield (Section 5.18) g. Speaker assembly (Section 5.19) 5–56 Maintenance and Service Guide Removal and Replacement Procedures h. Top cover, microphone, and TouchPad cable (Section 5.20) i. Fan (Section 5.21) 2. Remove the two TM2.5 × 5.0 screws 1 that secure the optical drive front alignment rail to the base enclosure (Figure 5-43). 3. Remove the front alignment rail 2 from the base enclosure. 4. Remove the two TM2.5 × 5.0 screws 3 that secure the optical drive rear alignment rail to the base enclosure. 5. Remove the rear alignment rail 4 from the base enclosure. Figure 5-43. Removing the Optical Drive Alignment Rails optical drive alignment rails are included in the ✎ The Miscellaneous Plastics/Hardware Kit, spare part number 285541-001. Maintenance and Service Guide 5–57 Removal and Replacement Procedures 6. Remove the following screws: ❏ TM2.5 × 5.0 screw 1 next to the PC Card assembly (Figure 5-44) ❏ TM2.5 × 5.0 screw 2 next to the RJ-11 and RJ-45 connectors ❏ TM2.5 × 5.0 screw 3 next to the audio connectors Figure 5-44. Removing the System Board Screws 5–58 Maintenance and Service Guide Removal and Replacement Procedures 7. Lift the front edge of the system board until it rests at an angle 1 (Figure 5-45). 8. Slide the system board forward 2 and remove it from the base enclosure. Figure 5-45. Removing the System Board Reverse the preceding procedures to install the system board. Maintenance and Service Guide 5–59 Removal and Replacement Procedures 5.23 Modem Cable modem cable is included in the Miscellaneous Cable Kit, ✎ The spare part number 285540-001. 1. Prepare the computer for disassembly (Section 5.3) and remove the following components: a. LED cover (Section 5.9) b. Keyboard (Section 5.10) c. Heat spreader (Section 5.11) d. Display (Section 5.13) e. Palm rest (Section 5.14) f. Top cover (Section 5.20) g. Fan (Section 5.21) h. System board (Section 5.22) 5–60 Maintenance and Service Guide Removal and Replacement Procedures 2. Turn the system board bottom side up with the rear panel facing forward. 3. Remove the PM2.0 × 4.5 screw 1 that secures the modem ground cable to the system board (Figure 5-46). 4. Disconnect the modem cable 2 from the system board. 5. Remove the cable from the clips 3 on the system board. Figure 5-46. Removing the Modem Cable Reverse the preceding procedures to install the modem cable. Maintenance and Service Guide 5–61 6 Specifications This chapter provides physical and performance specifications. Table 6-1 Notebook Dimensions Height Width Depth 3.94 cm 32.74 cm 26.75 cm 1.55 in 12.89 in 10.53 in Weight (varies by notebook configuration) with 15.1-inch display and Intel Pentium 4 processor with 14.1-inch display and Intel Pentium 4 processor with 15.1-inch display and Intel Celeron processor with 15.1-inch display and Intel Celeron processor 3.22 kg 7.09 lb 3.09 kg 6.82 lb 3.12 kg 6.87 lb 2.99 kg 6.60 lb Maintenance and Service Guide 6–1 Specifications Table 6-1 Notebook (Continued) Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Suspend mode Power in Hibernation mode 14.4 V (8 cell) 29.7 W desktop 80 W on AC, 55 W on DC < 1000 mW < 100 mW Temperature Operating Nonoperating 10° to 35° C -10° to 60° C 50° to 95° F 14° to 140° F Relative humidity (noncondensing) Operating Nonoperating 6–2 10% to 90% 5% to 90%, 38.7° C (101.6° F) maximum wet bulb temperature Maintenance and Service Guide Specifications Table 6-1 Notebook (Continued) Altitude (unpressurized) Operating Nonoperating 0 to 3,048 m 0 to 9,144 m 0 to 10,000 ft 0 to 30,000 ft Shock Operating Nonoperating 10 G, 11 ms, half-sine 60 G, 11 ms, half-sine Vibration Operating Nonoperating 0.5 G zero-to-peak, 10 to 500 Hz, 0.25 oct/min sweep rate 1.0 G zero-to-peak, 10 to 500 Hz, 0.5 oct/min sweep rate product safety standards specify thermal limits for ✎ Applicable plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6–3 Specifications Table 6-2 15.0-inch SXGA+, TFT Display Dimensions Height Width Diagonal 22.86 cm 29.97 cm 38.10 cm Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 150 nit typical 9.00 in 11.80 in 15.00 in Pixel resolution Pitch Format Configuration 0.264 × 0.264 mm 1400 × 1050 RGB stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.75 W 6–4 Maintenance and Service Guide Specifications Table 6-3 15.0-inch XGA, TFT Display Dimensions Height Width Diagonal 22.86 cm 29.97 cm 38.10 cm Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 120+ nit typical 9.00 in 11.80 in 15.00 in Pixel resolution Pitch Format Configuration 0.297 × 0.297 mm 1024 × 768 RGB stripe Backlight Edge lit Character display 80 × 25 Total power consumption 5.00 W Maintenance and Service Guide 6–5 Specifications Table 6-4 14.1-inch XGA, TFT Display Dimensions Height Width Diagonal 28.50 mm 21.49 mm 35.81 mm Number of colors Up to 16.8 million Contrast ratio 150:1 Brightness 120 nits typical 11.22 in 8.46 in 14.1 in Pixel resolution Pitch Format Configuration 0.264 × 0.264 mm 1024 × 768 RGB stripe Backlight Edge lit Character display 80 × 25 Total power consumption 4.2 W 6–6 Maintenance and Service Guide Specifications Table 6-5 Hard Drives 40 GB 30 GB 20 GB User capacity per drive1 40.0 GB 30.0 GB 20.0 GB Drive height 9.5 mm 9.5 mm 9.5 mm Drive width 70 mm 70 mm 70 mm Interface type ATA-5 ATA-5 ATA-5 Seek times (typical read, including setting) Single track Average Full stroke Logical blocks3 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 78,140,160 58,605,120 39,070,080 16,683 16 63 16,683 16 63 Logical configuration Cylinders Heads Sectors per track 16,683 16 63 11 GB = 1,073,741,824 bytes. drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 3 Actual Maintenance and Service Guide 6–7 Specifications Table 6-5 Hard Drives (Continued) 40 GB 30 GB 20 GB 22,784 4 293 to 560 25,800 2 398 to 731 22,784 4 293 to 560 512 512 512 2 MB 512 KB 512 KB 4200 rpm 4200 rpm 4200 rpm 66.6 100 66.6 109 to 203 155 to 256 109 to 203 Physical configuration Cylinders3 Heads Sectors per track3 Bytes per sector Buffer size3 Disk rotational speed Transfer rate Interface max (MB/s)2 Media (Mb/s)3 2 System capability may differ. drive specifications may differ slightly. Certain restrictions and exclusions apply. Consult the Compaq Customer Support Center for details. 3 Actual 6–8 Maintenance and Service Guide Specifications Table 6-6 Diskette Drive Diskette size 3.5 inch Activity indicator On system Height 12.7 mm (0.5 in) Bytes per sector 512 Sectors per track High density Low density 18 (1.44 MB) 9 Tracks per side High density Low density 80 80 Read/write heads 2 Average seek times Track-to-track (high/low) Average (high/low) Settling time Latency average Maintenance and Service Guide 3 to 6 ms 95 to 174 ms 15 ms 100 ms 6–9 Specifications Table 6-7 DVD-ROM Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm Disk diameter 12 cm, 8 cm Disk thickness 1.2 mm Track pitch .74 µm .59 in .047 in Access time (typical reads, including setting) Random (DVD media) Full stroke (DVD media) Random (CD media) Full stroke (CD media) < 125 ms < 225 ms < 100 ms < 175 ms Audio output level Line-out, 0.7 to 0.9 Vrms Cache buffer 512 KB Data transfer rate (typical, including setting) Max 24X CD Max 8X DVD 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) Startup time < 12 seconds (typical) Stop time < 3 seconds 6–10 Maintenance and Service Guide Specifications Table 6-8 DVD-RW Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.5 cm Disk diameter 12 cm, 8 cm Disk thickness 1.2 mm Track pitch 1.60 µm .59 in .047 in Access time Random Full stroke < 120 ms < 175 ms Audio output level Line-out, 0.7 to 0.9 Vrms Cache buffer 2 MB Data transfer rate CD-R (8X) CD-RW (8X) CD-ROM (24X) DVD (8X) Normal PIO Mode 4 (single burst) 1200 KB/s (150 KB/s at 1X CD rate) 1200 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time Single Multi-session Stop time Maintenance and Service Guide < 7 seconds (typical) < 30 seconds (typical) < 3 seconds 6–11 Specifications Table 6-9 CD-ROM Drive Applicable disk CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge Center hole diameter 1.5 cm Disk diameter 12 cm, 8 cm Disk thickness 1.2 mm Track pitch 1.6 µm .59 in .047 in Access time Random Full stroke Cache buffer < 150 ms < 300 ms 128 KB Data transfer rate Sustained, 16X Variable Normal PIO Mode 4 (single burst) 150 KB/s at 1X 1500 to 3600 KB/s (10X to 24X) 16.66 KB/s Startup time < 8 seconds Stop time < 4 seconds 6–12 Maintenance and Service Guide Specifications Table 6-10 CD-RW Drive Center hole diameter 1.5 cm Disk diameter 12 cm, 8 cm Disk thickness 1.2 mm Track pitch .74 µm .59 in .047 in Access time Random Full stroke < 150 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 128 KB Data transfer rate Sustained, 16X Sustained, 4X CD-RW Normal PIO Mode 4 (single burst) 150 KB/s 5,520 KB/s 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds Maintenance and Service Guide 6–13 Specifications Table 6-11 External AC Adapter Weight .85 lb .39 kg Power supply Operating watts Operating voltage Operating current Operating frequency range 90 W 110 to 240 VAC RMS 1.5 A RMS 50 to 60 Hz AC Table 6-12 8-cell, Li ion Battery Pack Dimensions Length Width Depth Weight 12.57 cm 8.79 cm 2.03 cm .44 kg 4.95 in 3.46 in 0.80 in 0.96 lb Energy Voltage Amp-hour capacity Watt-hour capacity 14.8 V minimum 3.7 Ah, typical 3.9 Ah minimum 53.2 Ah, typical 56.1 Ah Temperature Operating Nonoperating 6–14 0 to 42° C 0 to 60° C 32 to 108° F 32 to 140° F Maintenance and Service Guide Specifications Table 6-13 System DMA Hardware DMA System Function DMA0 Available for audio DMA1 Entertainment audio (default; alternate = DMA0, DMA3, none) DMA2 Diskette drive DMA3 ECP parallel port LPT1 (default; alternate = DMA0, none) DMA4 DMA controller cascading (not available) DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned ✎ PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide 6–15 Specifications Table 6-14 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14 IDE interface (hard drive and optical drive) IRQ15 System use Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, ✎ PC or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. 6–16 Maintenance and Service Guide Specifications Table 6-15 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super IO” configuration for CPU 040 - 05F Counter/timer registers 044 - 05F Unused 060 Keyboard controller 061 Port B 062 - 063 Unused 064 Keyboard controller 065 - 06F Unused 070 - 071 NMI enable/real time clock 072 - 07F Unused 080 - 08F DMA page registers 090 - 091 Unused 092 Port A 093 - 09F Unused 0A0 - 0A1 Interrupt controller no. 2 Maintenance and Service Guide 6–17 Specifications Table 6-15 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no. 2 0E0 - 0EF Unused 0F0 - 0F1 Coprocessor busy clear/reset 0F2 - 0FF Unused 100 - 16F Unused 170 - 177 Secondary fixed disk controller 178 - 1EF Unused 1F0 - 1F7 Primary fixed disk controller 1F8 - 200 Unused 201 Joystick (decoded in ESS1688) 202 - 21F Unused 220 - 22F Entertainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial port 6–18 Maintenance and Service Guide Specifications Table 6-15 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer - OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 Unused 3E8 - 3EF Internal modem 3F0 - 3F7 “A” diskette controller 3F8 - 3FF Serial port (COM1/default) CF8 - CFB PCI configuration index register (PCIDIVO-1) CFC - CFF PCI configuration data register (PCIDIVO-1) Maintenance and Service Guide 6–19 Specifications Table 6-16 System Memory Map Size Memory Address System Function 640 KB 00000000 - 0009FFFF Base memory 128 KB 000A0000 - 000BFFFF Video memory 48 KB 000C0000 - 000CBFFF Video BIOS 160 KB 000C8000 - 000E7FFF Unused 64 KB 000E8000 - 000FFFFF System BIOS 15 MB 00100000 - 00FFFFFF Extended memory 58 MB 01000000 - 047FFFFF Super extended memory 58 MB 04800000 - 07FFFFFF Unused 2 MB 08000000 - 080FFFFF Video memory (direct access) 4 GB 08200000 - FFFEFFFF Unused 64 KB FFFF0000 - FFFFFFFF System BIOS 6–20 Maintenance and Service Guide A Connector Pin Assignments Table A-1 RJ-45 Network Interface Pin Signal Pin Signal 1 Transmit + 5 Unused 2 Transmit - 6 Receive - 3 Receive + 7 Unused 4 Unused 8 Unused Maintenance and Service Guide A–1 Connector Pin Assignments Table A-2 RJ-11 Modem Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused Table A-3 Universal Serial Bus Pin Signal Pin Signal 1 +5 VDC 3 Data + 2 Data - 4 Ground A–2 Maintenance and Service Guide Connector Pin Assignments Table A-4 S-Video Pin Signal Pin Signal 1 Ground (Y) 3 Y-Luminance (Intensity) 2 Ground (C) 4 C-Chrominance (Color) Table A-5 External Keyboard/Mouse Pin Signal Pin Signal 1 Keyboard/mouse DATA 4 +5 VDC 2 Keyboard/mouse DATA 5 Keyboard/mouse CLK 3 Ground 6 Keyboard/mouse CLK Maintenance and Service Guide A–3 Connector Pin Assignments Table A-6 Parallel Pin Signal Pin Signal 1 Strobe* 10 Acknowledge* 2 Data bit 0 11 Busy 3 Data bit 1 12 Paper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line feed* 6 Data bit 4 15 Error* 7 Data bit 5 16 Initialize printer* 8 Data bit 6 17 Select in* 9 Data bit 7 18-25 Signal ground *Signal is active low. A–4 Maintenance and Service Guide Connector Pin Assignments Table A-7 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Maintenance and Service Guide A–5 Connector Pin Assignments Table A-8 Stereo Speaker/Headphone Pin Signal Pin Signal 1 Audio out 2 Ground Table A-9 Microphone Pin Signal Pin Signal 1 Audio in 2 Ground A–6 Maintenance and Service Guide B Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the computer is used. For more information on power cord set requirements, contact a Compaq authorized reseller or service provider. General Requirements The requirements listed below are applicable to all countries: ■ The length of the power cord set must be at least 1.5 m (5.00 feet) and no more than 2.0 m (6.50 feet). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used. ■ The power cord set must have a minimum current capacity of 10 amperes and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector, for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide B–1 Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B–2 Maintenance and Service Guide Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country Accredited Agency Applicable Note Number United Kingdom BSI 1 United States UL 2 Notes 1. The flexible cord must beType HO5VV-F, 3-conductor, 1.0 mm2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where they will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. Maintenance and Service Guide B–3 C Screw Listing This appendix provides specification and reference information for the screws used in the computer. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 285542-001. Maintenance and Service Guide C–1 Table C-1 Torx T8 Metric 2.5 × 5.0 Screw Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: Two screws that secure the optical drive to the computer (documented in Section 5.3) Figure C-1. TM2.5 × 5.0 Screw Locations C–2 Maintenance and Service Guide Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: Two screws that secure the connector cover to the base enclosure (documented in Section 5.8) Figure C-2. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide C–3 Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the heat spreader to the base enclosure (documented in Section 5.11) 2 One screw that secures the display video cable ground loop to the heat spreader (documented in Sections 5.11 and 5.13) Figure C-3. TM2.5 × 5.0 Screw Locations C–4 Maintenance and Service Guide Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the display inverter cable ground loop to the heat spreader (documented in Section 5.13) Figure C-4. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide C–5 Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: 1 Three screws that secure the diskette drive to the palm rest (documented in Section 5.15) 2 TouchPad only models—Four screws that secure the TouchPad components to the palm rest (documented in Section 5.16) 2 Dual Stick models—Five screws that secure the TouchPad components to the palm rest (documented in Section 5.16) 3 Two screws that secure the display release assembly to the palm rest (documented in Section 5.17) Figure C-5. TM2.5 × 5.0 Screw Locations C–6 Maintenance and Service Guide Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: Three screws that secure the charger board and shield to the base enclosure (documented in Section 5.18) Figure C-6. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide C–7 Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: Three screws that secure the top cover to the base enclosure (documented in Section 5.20) Figure C-7. TM2.5 × 5.0 Screw Locations C–8 Maintenance and Service Guide Table C-1 Torx T8 Metric 2.5 × 5.0 Screw (Continued) Color Qty Length Thread Head Width Silver 30 5.0 mm 2.5 mm 5.0 mm Where used: 1 Two screws that secure the optical drive front alignment rail to the base enclosure (documented in Section 5.22) 2 Two screws that secure the optical drive rear alignment rail to the base enclosure (documented in Section 5.22) 3 Three screws that secure the system board to the base enclosure (documented in Section 5.22) Figure C-8. TM2.5 × 5.0 Screw Locations Maintenance and Service Guide C–9 Table C-2 Torx T8 Metric 2.5 × 8.0 Screw Color Qty Length Thread Head Width Silver 11 8.0 mm 2.5 mm 4.0 mm Where used: 1 One screw that secures the hard drive to the base enclosure (documented in Section 5.3) 2 Two screws that secure the LED cover to the base enclosure (documented in Section 5.9) 3 Five screws that secure the palm rest to the base enclosure (documented in Section 5.14) 4 Two screws that secure the top cover to the base enclosure (documented in Section 5.20) Figure C-9. TM2.5 × 8.0 Screw Locations C–10 Maintenance and Service Guide Table C-2 Torx T8 Metric 2.5 × 8.0 Screw (Continued) Color Qty Length Thread Head Width Silver 11 8.0 mm 2.5 mm 4.0 mm Where used: One screw that secures the heat spreader to the base enclosure (documented in Section 5.11) Figure C-10. TM2.5 × 8.0 Screw Locations Maintenance and Service Guide C–11 Table C-3 Phillips Metric 3.0 × 3.0 Screw Color Qty Length Thread Head Width Silver 4 3.0 mm 3.0 mm 5.0 mm Where used: Four screws that secure the hard drive to the hard drive bracket (documented in Section 5.3) Figure C-11. PM3.0 × 3.0 Screw Locations C–12 Maintenance and Service Guide Table C-4 Phillips Metric 2.5 × 4.0 Screw Color Qty Length Thread Head Width Silver 2 4.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.5) 2 One screw that secures the mini PCI compartment cover to the base enclosure (documented in Section 5.6) Figure C-12. PM2.5 × 4.0 Screw Locations Maintenance and Service Guide C–13 Table C-5 Torx T8 Metric 2.5 × 14.0 Shoulder Screw Color Qty Length Thread Head Width Silver 4 14.0 mm 2.0 mm 6.0 mm Where used: Four screws that secure the heat spreader to the base enclosure (documented in Section 5.11) Figure C-13. TM2.5 × 14.0 Shoulder Screw Locations C–14 Maintenance and Service Guide Table C-6 Torx T8 Metric 2.5 × 9.0 Screw Color Qty Length Thread Head Width Silver 4 9.0 mm 2.5 mm 5.0 mm Where used: Four screws that secure the display assembly to the base enclosure (documented in Section 5.13) Figure C-14. TM2.5 × 9.0 Screw Locations Maintenance and Service Guide C–15 Table C-7 Phillips Metric 2.0 × 4.5 Screw Color Qty Length Thread Head Width Silver 1 4.5 mm 2.0 mm 4.0 mm Where used: One screw that secures the modem cable to the system board (documented in Section 5.23) Figure C-15. PM2.0 × 4.5 Screw Locations C–16 Maintenance and Service Guide Index 1394 jack 1–32 C A cables power cords 3–24, B–1 service considerations 4–2 caps lock light 1–38 CD-ROM drive OS loading problems 2–24 spare part number 3–17, 3–23, 5–7 specifications 6–12 CD-RW drive spare part number 3–17, 3–23, 5–7 specifications 6–13 Certificate of Authenticity label 1–40 charger board removal 5–47 spare part number 3–13, 5–47 charger board shield 3–18 Common Port Replicator, spare part number 3–24 Compaq Diagnostics 2–1, 2–7 components bottom 1–39 front 1–31 keyboard 1–35 left side 1–33 real panel 1–33 AC adapter spare part numbers 3–24 specifications 6–14 Advanced Port Replicator, spare part number 3–24 audio troubleshooting 2–25 B base enclosure, spare part number 3–15 battery components bay 1–32, 1–40 bezel illustrated 3–18 removal 5–6 light 1–32, 1–38 pack removal 5–5 spare part numbers 3–17, 5–5 release latch 1–40, 5–5 specifications 6–14 battery, real time clock (RTC) removal 5–18 spare part number 3–17, 5–18 bottom components 1–39 Maintenance and Service Guide Index–1 Index right side 1–31 top 1–37 Computer Setup Advanced Menu 2–5 File Menu 2–3 overview 2–1 Security Menu 2–4 connector cover illustrated 3–18 location 1–39 removal 5–19 connector pin assignments external monitor connector A–5 headphone jack A–6 keyboard connector A–3 microphone jack A–6 modem connector A–2 monitor connector A–5 mouse connector A–3 network connector A–1 parallel connector A–4 RJ-11 jack A–2 RJ-45 jack A–1 speaker jack A–6 S-Video A–3 USB connector A–2 connectors, service considerations 4–2 cursor control keys 1–36 Index–2 D design overview 1–41 diagnostics configuration information 2–7 test information 2–8 digital audio button 1–38 disassembly sequence chart 5–3 diskette drive 1–34 OS loading problems 2–23 removal 5–39 spare part numbers 3–11, 3–23, 5–39 specifications 6–9 diskette drive cable illustrated 3–20 removal 5–40 display illustrated 3–2 removal 5–30 spare part numbers 3–3, 5–30 specifications 6–4, 6–5, 6–6 display hinge cover illustrated 3–18 removal 5–33 display inverter board, spare part number 3–3, 5–30 display lid switch 1–38 display release assembly illustrated 3–18 removal 5–46 display release latch 1–32 DMA specifications 6–15 Maintenance and Service Guide Index docking connector 1–39 docking station, troubleshooting 2–18 drive indicator light 1–38 drives, preventing damage 4–3 DVD-ROM drive OS loading problems 2–24 spare part number 3–17, 3–23, 5–7 specifications 6–10, 6–11 E Easy Access Buttons 1–37 EasyScroll 1–38 electrostatic discharge 4–4, 4–7 embedded numeric keypad 1–36 external monitor connector location 1–34 pin assignments A–5 F fan location 1–34 removal 5–54 spare part number 3–13, 5–54 features 1–27 feet illustrated 3–18 locations 5–13 Maintenance and Service Guide Fn key 1–36 front components 1–31 function keys 1–35 G grounding equipment and methods 4–6 H hard drive OS loading problems 2–20 removal 5–10 spare part numbers 3–23, 5–10 specifications 6–7 hard drive bay 1–40 hard drive bracket illustrated 3–18 removal 5–12 hard drive retention screw 1–40 headphone jack location 1–33 pin assignments A–6 heat spreader removal 5–25 spare part numbers 3–11, 5–25 I I/O address specifications 6–17 illustrated parts catalog 3–1 infrared port 1–32 interrupt specifications 6–16 Index–3 Index K keyboard illustrated 3–2 removal 5–22 spare part numbers 3–7, 5–22 troubleshooting 2–28 keyboard components 1–35 keyboard connector location 1–34 pin assignments A–3 keyboard-to-TouchPad cable disconnecting from the keyboard 5–24 disconnecting from the TouchPad 5–38 illustrated 3–20 L LED cover illustrated 3–2 removal 5–20 spare part number 5–20 left side components 1–33 Logo Kit, spare part number 3–24 M mass storage devices 3–22 memory expansion board removal 5–13 spare part numbers 3–17 memory expansion compartment 1–40 Index–4 memory expansion compartment cover illustrated 3–18 removal 5–14 memory map specifications 6–20 microphone 1–38 illustrated 3–20 removal 5–52 microphone jack location 1–33 pin assignments A–6 mini PCI board removal 5–15 spare part numbers 3–17, 5–15 mini PCI compartment 1–40 mini PCI compartment cover illustrated 3–18 removal 5–16 Miscellaneous Cable Kit components 3–20 spare part number 3–9, 3–21 Miscellaneous Plastics/Hardware Kit components 3–18 spare part number 3–5, 3–19 models 1–2 modem removal 5–15 spare part numbers 3–17, 5–15 troubleshooting 2–30 Maintenance and Service Guide Index modem cable illustrated 3–20 removal 5–60 modem connector location 1–34 pin assignments A–2 monitor connector location 1–34 pin assignments A–5 mouse connector location 1–34 pin assignments A–3 N network connector location 1–34 pin assignment A–1 network, troubleshooting 2–30 nonfunctioning device, troubleshooting 2–18, 2–27 notebook specifications 6–1 num lock key 1–35 num lock light 1–37 numeric keypad 1–36 O operating system loading, troubleshooting 2–19 optical drive location 1–32 removal 5–7 spare part numbers 3–17, 3–23, 5–7 optical drive alignment rail illustrated 3–18 removal 5–57 Maintenance and Service Guide P packing precautions 4–4 palm rest removal 5–35 spare part numbers 3–9, 5–35 parallel connector location 1–34 pin assignments A–4 parts catalog 3–1 password, clearing 1–29 PC Card eject button 1–34 PC Card slot 1–34 PC Card slot space saver 3–18 plastic parts 4–2 pointing device, troubleshooting 2–29 pointing stick board, removal 5–45 pointing stick board-to-TouchButton board cable illustrated 3–20 removal 5–44 port replicator, spare part numbers 3–24 power button 1–38 power cord, spare part numbers 3–24 power jack 1–33 power light 1–37 power management features 1–30 power, troubleshooting 2–12 power/Standby light 1–31, 1–38 Index–5 Index processor removal 5–28 spare part numbers 3–13, 5–28 R real time clock (RTC) battery removal 5–18 spare part number 3–17, 5–18 rear panel components 1–33 removal and replacement preliminaries 4–1 procedures 5–1 right side components 1–31 RJ-11 jack location 1–34 pin assignments A–2 RJ-45 jack location 1–34 pin assignments A–1 RTC battery removal 5–18 spare part number 3–17, 5–18 S Screw Kit, spare part number 3–24 security cable slot 1–34 serial number 1–40, 3–1, 5–2 service considerations 4–2 speaker assembly Index–6 removal 5–48 spare part number 3–13, 5–48 speaker jack location 1–33 pin assignments A–6 speakers 1–31 specifications AC adapter 6–14 battery 6–14 CD-ROM drive 6–12 CD-RW drive 6–13 diskette drive 6–9 display 6–4, 6–5, 6–6 DMA 6–15 DVD-ROM drive 6–10, 6–11 hard drive 6–7 I/O addresses 6–17 interrupts 6–16 memory map 6–20 notebook 6–1 static shielding materials 4–7 stereo speaker jack location 1–33 pin assignments A–6 S-Video connector location 1–34 pin assignments A–3 system board removal 5–56 spare part number 5–56 Maintenance and Service Guide Index system board-to-TouchButton board cable disconnecting from the system board 5–53 disconnecting from the TouchButton board 5–37 illustrated 3–20 system memory map 6–20 Compaq Diagnostics 2–7 Computer Setup 2–2 docking station 2–18 flowcharts 2–10 keyboard 2–28 modem 2–30 network 2–30 nonfunctioning device 2–18, 2–27 operating system loading 2–19 overview 2–1 pointing device 2–29 power 2–12 video 2–16 T tools required 4–1 top components 1–37 top cover removal 5–50 spare part number 3–9, 5–50 TouchButton board, removal 5–43, 5–45 TouchButton board-to-TouchPad cable illustrated 3–20 removal 5–42, 5–44 TouchPad location 1–38 removal 5–41, 5–43 TouchPad bracket illustrated 3–18 removal 5–43, 5–45 TouchPad buttons 1–38 transporting precautions 4–4 troubleshooting audio 2–25 Maintenance and Service Guide U universal serial bus (USB) connector location 1–34 pin assignments A–2 V vents 1–34 video troubleshooting 2–16 volume control buttons 1–38 W Windows application key 1–36 Windows logo key 1–36 workstation precautions 4–5 Index–7
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.4 Linearized : Yes Subject : Maintenance and Service Guide Modify Date : 2002:11:27 10:34:31-06:00 Keywords : 279372-002 Create Date : 2002:11:27 10:15:13Z Page Count : 219 Creation Date : 2002:11:27 10:15:13Z Mod Date : 2002:11:27 10:34:31-06:00 Producer : Acrobat Distiller 5.0 (Windows) Author : Compaq Computer Corporation Metadata Date : 2002:11:27 10:34:31-06:00 Creator : Compaq Computer Corporation Description : Maintenance and Service Guide Title : Maintenance and Service Guide / Compaq Evo Notebook N1020v Series / Compaq Evo Notebook N1000v Series / Compaq Presario 1500 Series Mobile PC Page Mode : UseOutlines Page Layout : SinglePageEXIF Metadata provided by EXIF.tools