HP Maintenance And Service Guide Compaq Nc6220 Nc6230 Notebook PC C00622160

nc6220 c00622160

User Manual: HP HP Compaq nc6220 and nc6230 Notebook PC - Maintenance and Service Guide

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Maintenance and Service
Guide
HP Compaq nc6220 and nc6230
Notebook PC
Document Part Number: 371035-003

February 2006

This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Celeron, and Pentium are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Compaq nc6220 and nc6230 Notebook PC
Third Edition February 2006
First Edition February 2005
Document Part Number: 371035-003

Contents
1 Product Description
1.1
1.2
1.3
1.4
1.5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–5

3 Software Update and Recovery
3.1 Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Maintenance and Service Guide

iii

Contents

4 Illustrated Parts Catalog
4.1
4.2
4.3
4.4
4.5
4.6
4.7

Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
Computer Major Components. . . . . . . . . . . . . . . . . . 4–2
Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 4–12
Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–14
Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 4–16
Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–17
Sequential Part Number Listing . . . . . . . . . . . . . . . 4–20

5 Removal and Replacement Preliminaries
5.1
5.2
5.3
5.4
5.5
5.6
5.7

iv

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Service Considerations . . . . . . . . . . . . . . . . . . . . . . .
Preventing Damage to Removable Drives . . . . . . . .
Preventing Electrostatic Damage . . . . . . . . . . . . . . .
Packaging and Transporting Precautions . . . . . . . . .
Workstation Precautions . . . . . . . . . . . . . . . . . . . . . .
Grounding Equipment and Methods . . . . . . . . . . . . .

5–1
5–2
5–3
5–4
5–5
5–6
5–6

Maintenance and Service Guide

Contents

6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Computer for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 MultiBay II Device . . . . . . . . . . . . . . . . . . . . . . . . . 6–13
6.8 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–16
6.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
6.11 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–22
6.12 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . 6–23
6.13 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.16 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–30
6.17 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.19 Mini PCI Communications Module . . . . . . . . . . . 6–34
6.20 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.21 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.22 Serial Connector Module . . . . . . . . . . . . . . . . . . . 6–42
6.23 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48

Maintenance and Service Guide

v

Contents

7 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C

Screw Listing

D Display Component Recycling
Index

vi

Maintenance and Service Guide

1
Product Description
The HP Compaq nc6220 and nc6230 Notebook PCs offer
advanced modularity, Intel® Pentium® M and Celeron® M
processors, and extensive multimedia support.

HP Compaq nc6220 and nc6230 Notebook PCs

Maintenance and Service Guide

1–1

Product Description

1.1 Features
■

The following processors are available, varying by
computer model:
❏ Intel Pentium M 770 (2.13-GHz)
❏ Intel Pentium M 760 (2.00-GHz)
❏ Intel Pentium M 750 (1.86-GHz)
❏ Intel Pentium M 740 (1.73-GHz)
❏ Intel Pentium M 730 (1.60-GHz)
❏ Intel Celeron M 1.50-GHz

■

■

■
■
■
■
■
■
■

1–2

The following displays are available, varying by
computer model:
❏ 14.1-inch, SXGA, TFT (1400 × 1050) with over
16.8 million colors
❏ 14.1-inch, XGA, TFT (1280 × 800) with over 16.8 million
colors
The following high-capacity hard drives are available,
varying by computer model:
❏ 60-GB (7200-rpm)
❏ 80-GB, 60-GB, 40-GB (5400-rpm)
256-MB DDR2 synchronous DRAM (SDRAM) at 400 and
533 MHz, expandable to 2.0 GB
Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
Full-size Windows keyboard with embedded numeric keypad
TouchPad pointing device, including a dedicated vertical
scroll region
Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
Integrated high-speed 56K modem with RJ-11 jack
Integrated wireless support for Mini PCI IEEE 802.11a/b/g or
802.11b/g WLAN device

Maintenance and Service Guide

Product Description

■

Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards, varying by
computer model
■ External 65-watt AC adapter with 3-wire power cord, varying
by computer model
■ 6-cell Li-Ion battery pack
■ Stereo speakers
■

Volume up, volume mute, and volume down buttons

■

Support for the following optical drives:
❏ DVD-ROM Drive
❏ DVD+RW/R and CD-RW Combo Drive
❏ DVD/CD-RW Combo Drive

■

Connectors:
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Universal Serial Bus (USB) v. 2.0 (3 ports)
❏ Power
❏ External monitor
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ IEEE 1394
❏ Travel battery
❏ SD Memory Card slot
❏ Smart card reader
❏ Infrared
❏ Parallel port
❏ S-Video-out
❏ Docking connector

Maintenance and Service Guide

1–3

Product Description

1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 6.3,
“Preparing the Computer for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.24, “System Board,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings have been cleared.

1–4

Maintenance and Service Guide

Product Description

1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■

Standby

■

Hibernation

■

Setting customization by the user

■

Hotkeys for setting the level of performance

■

Battery calibration

■

Lid switch standby/resume

■

Power button

■

Advanced Configuration and Power Management (ACPM)
compliance

Maintenance and Service Guide

1–5

Product Description

1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.

Front Components

Table 1-1
Front Components
Item

Component

Function

1

Wireless light

On: an integrated wireless device has been
turned on.

2

Power light

■ On: Computer is turned on.
■ Blinking: Computer is in standby.
■ Off: Computer is off.

1–6

Maintenance and Service Guide

Product Description

Table 1-1
Front Components (Continued)
Item

Component

Function

3

Battery light

Amber: A battery pack is charging.
Green: A battery pack is close to full charge
capacity.
Blinking amber: A battery pack that is the
only available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
Off: If the computer is connected to an
external power source, the light is turned off
when all batteries in the computer are fully
charged. If the computer is not connected to
an external power source, the light is turned
off until the battery reaches a low-battery
condition.

4

Integrated Drive
Electronics (IDE) drive
light

On: A drive in the hard drive bay or
MultiBay II is being accessed.

5

Display release latch

Opens the computer.

6

Infrared port

Provides wireless communication between
the computer and an optional
IrDA-compliant device.

7

Speakers (2)

Produce stereo sound.

Maintenance and Service Guide

1–7

Product Description

The external components on the right side of the computer are
shown below and described in Table 1-2.

Right-Side Components

1–8

Maintenance and Service Guide

Product Description

Table 1-2
Right-Side Components
Item

Component

Function

1

Audio-out
(headphone) jack

Produces system sound when connected to
optional powered stereo speakers,
headphones, headset, or television audio.

2

Internal microphone

Records sound.

3

Audio-in
(microphone) jack

Connects an optional microphone.

4

USB ports (2)

Connects USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable.

5

MultiBay II

Holds a MultiBay II device.

6

Serial port

Connects an optional serial device.

Maintenance and Service Guide

1–9

Product Description

The external components on the left side of the computer are
shown below and described in Table 1-3.

Left-Side Components

Table 1-3
Left-Side Components
Item

Component

Function

1

Security cable slot

Attaches an optional security cable to the
computer.

Ä

The purpose of security solutions is
to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.

2

RJ-45 (network) jack

Connects a network cable.

3

RJ-11 (modem) jack

Connects the modem cable.

1–10

Maintenance and Service Guide

Product Description

Table 1-3
Left-Side Components (Continued)
Item

Component

Function

4

Vent

Enables airflow to cool internal
components.

Ä

To prevent overheating, do
not obstruct vents. Using the
computer on a soft surface, such as
a pillow, blanket, rug, or thick
clothing, may block airflow.

5

USB port

Connects USB 1.1- and 2.0-compliant
devices to the computer using a standard
USB cable.

6

PC Card slot

Supports optional Type I or Type II
PC Cards.

7

PC Card eject button

Ejects an optional PC Card from the
PC Card slot.

8

Smart card reader

Accepts smart cards.

9

SD Memory Card slot

Accepts Secure Digital (SD) Memory
Cards.

Maintenance and Service Guide

1–11

Product Description

The external components on the rear panel of the computer are
shown below and described in Table 1-4.

Rear Panel Components

1–12

Maintenance and Service Guide

Product Description

Table 1-4
Rear Panel Components
Item

Component

Function

1

External monitor port

Connects an optional external monitor or
overhead projector.

2

Power connector

Connects an AC adapter or an optional
automobile or aircraft adapter.

3

S-Video-out jack

Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device
such as a television, VCR, camcorder,
overhead projector, or video capture card
by means of an optional, standard (4-pin)
S-Video cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used
with the computer.

Maintenance and Service Guide

1–13

Product Description

The standard keyboard components of the computer are shown
below and described in Table 1-5.

Standard Keyboard Components

1–14

Maintenance and Service Guide

Product Description

Table 1-5
Standard Keyboard Components
Item

Component

Function

1

f1 to f12 keys (12)

Execute frequently used system functions
when pressed in combination with the fn
key.

2

caps lock key

Enables caps lock and turns on the caps
lock light.

3

fn key

Executes frequently used system
functions when pressed in combination
with a function key or the esc key.

4

Windows logo key

Displays the Windows Start menu.

5

Windows
applications key

Displays a shortcut menu for items
beneath the pointer.

6

Arrow keys

Moves the cursor around the screen.

7

Embedded numeric
keypad

Can be used like the keys on an external
numeric keypad.

8

num lock key

Enables numeric lock, turns on the
embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide

1–15

Product Description

The computer top components are shown below and described in
Table 1-6.

Top Components, Part 1

1–16

Maintenance and Service Guide

Product Description

Table 1-6
Top Components, Part 1
Item

Component

Function

1

Power light

On: The computer is on.

2

Power button

When the computer is:
■ Off, press and release to turn on the
computer.
■ In standby, press and release to exit
standby.
■ In hibernation, press and release to
restore from hibernation.
If the system has stopped responding
and Windows shutdown procedures
cannot be used, press to the left and hold
for 5 seconds to turn off the computer.

3

Info Center button

Enables you to view a list of commonly
used software solutions.

4

Display switch

Initiates standby if the display is closed
while the computer is turned on.

5

Wireless button

Enables/disables the WLAN and
Bluetooth® devices.
On: An integrated wireless device is
hardware enabled.

Wireless light
6

Presentation mode
button

Turns on Presentation mode.

7

Caps lock light

On: caps lock is on.

8

Num lock light

On: num lock is on or the embedded
numeric keypad is enabled.

9

Volume mute button

Turns off the computer sound.

Maintenance and Service Guide

1–17

Product Description

The computer top components are continued below and described
in Table 1-7.

Top Components, Part 2

1–18

Maintenance and Service Guide

Product Description

Table 1-7
Top Components, Part 2
Item

Component

Function

1

Volume down button

Decreases computer sound.

2

Volume up button

Increases computer sound.

3

Pointing stick

Moves the pointer and selects or activates
items on the screen.

4

Left/right pointing stick
buttons

Function like the left and right buttons on
an external mouse.

5

TouchPad scroll zone

Scrolls up or down.

6

Left/right TouchPad
buttons

Function like the left and right buttons on
an external mouse.

7

TouchPad

Moves the pointer and selects or activates
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.

Maintenance and Service Guide

1–19

Product Description

The external components on the bottom of the computer are
shown below and described in Table 1-8.

Bottom Components

1–20

Maintenance and Service Guide

Product Description

Table 1-8
Bottom Components
Item

Component

Function

1

Primary battery bay

Holds the primary battery pack.

2

Primary battery locking
latch

Secures the primary battery pack into
the battery bay.

3

Travel battery connector

Connects an optional travel battery.

4

Expansion memory
module compartment

Accepts one optional memory module.

5

Hard drive bay

Holds the primary hard drive.

6

Docking connector

Connects the computer to an optional
docking device.

7

Primary battery release
latch

Releases the primary battery pack from
the battery bay.

8

Vents (3)

Enable airflow to cool internal
components.

Ä

Maintenance and Service Guide

To prevent overheating, do
not obstruct vents. Using the
computer on a soft surface, such
as a pillow, blanket, rug, or thick
clothing, may block airflow.

1–21

Product Description

1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 4, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 6, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:

Ä

■

Memory module

■

Mini PCI communications devices

■

Hard drive

■

Display

■

Keyboard and TouchPad

■

Audio

■

Intel Pentium M and Intel Celeron M processors

■

PC Card

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.

1–22

Maintenance and Service Guide

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.

Using Computer Setup
Information and settings in Computer Setup are accessed from
the Main, Security, Advanced, or Tools menus:
1. Turn on or restart the computer. Press f10 while the
F10 = ROM-Based Setup message is displayed in
the lower-left corner of the screen.
❏ To change the language, use the cursor control keys

to navigate to the Advanced menu.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.

Maintenance and Service Guide

2–1

Troubleshooting

2. Select the Main, Security, Advanced, or Tools menu.
3. To close Computer Setup and restart the computer:
❏ Select Exit > Exit Saving Changes, and then press enter.

– or –
❏ Select Exit > Exit Discarding Changes, and then
press enter.

– or –
❏ Select Exit > Load Setup Defaults, and then press enter.

4. When you are prompted to confirm your action, press f10.

Selecting from the Main Menu
Table 2-1
Main Menu
Select

To Do This

System Information

■ Change the system time and system date.
■ View identification information about the
computer.
■ View specification information about the
processor, memory and cache size, and
system ROM.

2–2

Maintenance and Service Guide

Troubleshooting

Selecting from the Security Menu
Table 2-2
Security Menu
Select

To Do This

Administrator Password

Enter, change, or delete an Administrator
password.

Power-on Password

Enter, change, or delete a power-on password.

DriveLock Passwords

Enable/disable DriveLock; change a DriveLock
user or master password.
Settings are accessible only
✎ DriveLock
when you enter Computer Setup by turning
on (not restarting) the computer.

Password Options
options
✎ Password
can be selected only
when a power-on
password
has been set.

Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
enable QuickLock on Standby or
✎ To
QuickBlank, you must first enable
QuickLock.

Device Security

Enable/disable:
■ Diskette drive startup*
■ CD-ROM or diskette startup
for a DVD-ROM can be entered
✎ Settings
in the CD-ROM field.

*Not applicable to SuperDisk LS-120 drives.

Maintenance and Service Guide

2–3

Troubleshooting

Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select

To Do This

Language

Change the Computer Setup language.

Boot Order

Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.

Accessibility Options

Allows electronic and information technology to
be accessible to people with varying ranges of
abilities.

Video Memory

Displays the amount of video memory available
on the computer.

Selecting from the Tools Menu
Table 2-4
Tools Menu
Select

To Do This

Hard Drive Self Test

Run a quick comprehensive self test on hard
drives in the system that support the test features.

2–4

Maintenance and Service Guide

Troubleshooting

2.2 Troubleshooting Flowcharts
Table 2-5
Troubleshooting Flowcharts Overview
Flowchart

Description

2.1

“Flowchart 2.1—Initial Troubleshooting”

2.2

“Flowchart 2.2—No Power, Part 1”

2.3

“Flowchart 2.3—No Power, Part 2”

2.4

“Flowchart 2.4—No Power, Part 3”

2.5

“Flowchart 2.5—No Power, Part 4”

2.6

“Flowchart 2.6—No Video, Part 1”

2.7

“Flowchart 2.7—No Video, Part 2”

2.8

“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9

“Flowchart 2.9—No Operating System (OS) Loading”

2.10

“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11

“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12

“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13

“Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide

2–5

Troubleshooting

Table 2-5
Troubleshooting Flowcharts Overview (Continued)
Flowchart

Description

2.14

“Flowchart 2.14—No OS Loading, Optical Drive”

2.15

“Flowchart 2.15—No Audio, Part 1”

2.16

“Flowchart 2.16—No Audio, Part 2”

2.17

“Flowchart 2.17—Nonfunctioning Device”

2.18

“Flowchart 2.18—Nonfunctioning Keyboard”

2.19

“Flowchart 2.19—Nonfunctioning Pointing Device”

2.20

“Flowchart 2.20—No Network/Modem Connection”

2–6

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.

N
Go to
Is there
power?

“Flowchart
2.2—No Power,
Part 1.”

Y
N
Check
LED board,
speaker
connections.

Beeps,
LEDs, or error
messages?

N

Y

Go to

All drives
working?

N
Go to
Is there video?
(no boot)

Y

“Flowchart
2.6—No Video,
Part 1.”

N
Keyboard/
pointing
device
working?

Y
N
Go to
Is the OS
loading?

N
Go to
Is there
sound?

Y

“Flowchart
2.9—No Operating
System (OS)
Loading.”

Y

“Flowchart
2.15—No Audio,
Part 1.”

Y

Maintenance and Service Guide

“Flowchart
2.17—Nonfunctioning Device.”

Go to
“Flowchart
2.18—Nonfunctioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”

N
Connecting
to network
or modem?

Y

Go to
“Flowchart
2.20—No
Network/Modem
Connection.”

End

2–7

Troubleshooting

Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).

Remove from
docking device
(if applicable).

N

N
Power up
on battery
power?

Go to

Power up
on battery
power?

Reset
power.*

“Flowchart
2.3—No Power,
Part 2.”

Y

Y

N

N
Power up
on AC
power?

Power up
on AC power?

Reset
power.*

Go to
“Flowchart
2.4—No Power,
Part 3.”

Y

Y
Y
Power up in
docking
device?

Done

*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the computer can be
reset using the standby switch and either
the lid switch or the main power switch.

N
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.

Y
Done

2–8

N
Power up
in docking
device?

Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3—No Power, Part 2
Continued from
“Flowchart
2.2—No Power,
Part 1.”

Visually check for
debris in battery
socket and clean
if necessary.

Y
Power on?

Done

N
Check battery by
recharging it,
moving it to
another computer,
or replacing it.

N
Replace
power supply
(if applicable).

Power on?

Y
N
Go to
Done

Power on?

“Flowchart
2.4—No Power,
Part 3.”

Y

Done

Maintenance and Service Guide

2–9

Troubleshooting

Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”

Plug directly
into AC outlet.

Y
Power LED
on?

Done

N
Reseat AC adapter
in computer and
at power source.

Y
Power on?

Done

N

External

N
Try different
outlet.

Power outlet
active?

Y

Internal or
external AC
adapter?

Replace external
AC adapter.

N

Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”

Replace
power cord.

Power on?

Y
Y
Done
Power on?

Done

N

2–10

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Part 3.”

Open
computer.

Y
Loose or
damaged
parts?

N

Reseat loose
components and
boards and
replace damaged
items.

Close
computer and
retest.

N
Power on?

Y

Done

Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide

2–11

Troubleshooting

Flowchart 2.6—No Video, Part 1
No video.

Docking Device
Go to

Stand-alone
or docking
device?

*NOTE: To change from internal to
external display, use the hotkey
combination.

“Flowchart
2.7—No Video,
Part 2.”

Stand-alone
Internal or
external
display*?

Y
Adjust
brightness.

A

Adjust
brightness.

Press lid
switch to ensure
operation.

Y
Video OK?

Done

N

Internal

External

Video OK?

Y
Done

N

Video OK?

Done

N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board

Check for bent
pins on cable.

N
Video OK?

Y

Internal and
external
video OK?

Replace
system
board.

Y
Done

2–12

N
Try
another
display.

Done

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”

Remove
computer from
docking device,
if connected.

Adjust
display
brightness.

Check brightness
of external
monitor.

N

Y
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”

Video OK?

Y

Video OK?

Done

N
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.

Try another
external
monitor.

Y
Video OK?

Y
Internal
and external
video OK?

Done

Done

N

N

Go to
Adjust external
monitor display.

Maintenance and Service Guide

“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”

2–13

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.

Reseat power
cord in docking
device and
power outlet.

Check voltage
setting on docking
device.

Reinstall
computer into
docking device.

Y

Reset monitor
cable connector at
docking device.

Docking
device
operating?

N

Y
Docking
device
operating?

N

Done

Done

Replace
the
docking device.

Remove
computer, reseat
all internal parts,
and replace any
damaged items in
docking device.

2–14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*

Reseat power
cord in docking
device and
power outlet.

No OS loading from hard drive,
go to “Flowchart 2.10—No OS Loading,
Hard Drive, Part 1.”

No OS loading from diskette drive,
go to “Flowchart 2.13—No OS Loading,
Diskette Drive.”

No OS loading from optical drive,
go to “Flowchart 2.14—No OS Loading,
Optical Drive.”

No OS loading from network,
go to “Flowchart 2.20—No Network/Modem
Connection.”

*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.

Maintenance and Service Guide

2–15

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.

Y
Nonsystem
disk message?

N

Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”

Reseat
external
hard drive.

Y
OS loading?

Done

N
N
Boot
from
CD?

N

Y

Boot
from
diskette?

Check the Setup
utility for correct
booting order.

Y
Change boot
priority through
the Setup utility
and reboot.

N
Boot
from
hard drive?

N

Y

Boot
from
hard drive?

Done

Y

2–16

Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”

Reseat
hard drive.

N
1. Replace
hard drive.
2. Replace system
board.

Disc or
diskette in
drive?

Y
Hard drive
accessible?

Y

Done

N
Remove disc or
diskette and
reboot.

Run FDISK.

Y
Boot
from
hard drive?

N
Done

N

Hard drive
partitioned?

Y
N

Y

N

Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”

Boot
from diskette
drive?

Create partition,
and then format
hard drive to
bootable
C:\ prompt.

Hard drive
formatted?

Format hard drive
and bring to
a bootable
C:\ prompt.

Computer
booted?

Load OS using
Operating System disc
(if applicable).

Y

N
Y

Hard drive
accessible?

Y

Done

N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”

Maintenance and Service Guide

Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”

2–17

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”

N
System
files on hard
drive?

Install OS
and reboot.

Y
Y

Y

Virus
on
hard drive?

OS
loading from
hard drive?

Clean virus.

N

Done

N
Y
Run SCANDISK
and check for
bad sectors.

Diagnostics on
disc or diskette?

Replace
hard drive.

N
N
Can bad
sectors
be fixed?

Run diagnostics
and follow
recommendations.

Replace
hard drive.

Y
N
Boot from
hard drive?

Fix bad
sectors.

Replace
hard drive.

Y
Done

2–18

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.

Reseat
diskette drive.

OS
loading?

Done

N

Y

N
Bootable
diskette
in drive?

Nonsystem
disk message?

N

Y
N

Check diskette
for system files.
Try different
diskette.

Go to

Boot
from another
device?

“Flowchart
2.17—Nonfunction
ing Device.”

Y

Y
N
Diskette
drive enabled
in the Setup
utility?

Nonsystem
disk error?
Enable drive
and cold boot
computer.

N

Y

Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive

Y
Y

N

Install bootable
diskette and
reboot computer.

Is diskette
drive boot
order
correct?

Change boot
priority using
the Setup utility.

OS
loading?

Reset the computer.
Refer to
Section 1.2,
“Resetting the
Computer,” for

Done

N

instructions.

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Maintenance and Service Guide

2–19

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive
Y

No OS
loading from
CD-ROM or
DVD-ROM drive.

N

Install bootable
disc and
reboot
computer.

Bootable
disc in
drive?

Disc
in drive?

Y

N
Install
bootable disc.

Try another
bootable disc.

Y
Boots from
CD or DVD?

Done

N
Y
Boots from
CD or DVD?

Reseat
drive.

Done

N
N
Booting
from another
device?

Y
Y
Booting
order
correct?

N

Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Reset the computer.
Refer to

Go to

Section 1.2,
“Resetting the
Computer,” for

“Flowchart
2.17—Nonfunctioning
Device.”

instructions.
Correct boot
order using
the Setup utility.

2–20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15—No Audio, Part 1
Y
Turn up audio
internally or
externally.

No audio.

Audio?

Done

N

Y
Computer in
docking device
(if applicable)?

N
Go to
Internal
audio?

Undock

N

“Flowchart
2.16—No Audio,
Part 2.”

Y
Go to

Replace
the
docking device

“Flowchart
2.16—No Audio,
Part 2.”

Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”

Audio?

Done

N

Maintenance and Service Guide

2–21

Troubleshooting

Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”

N
Audio
driver in OS
configured?

Reload
audio drivers.

Y
N
Correct
drivers for
application?

Load drivers and
set configuration
in OS.

Y
Connect to
external
speaker.

N
Audio?

Y

Replace audio
board and
speaker
connections
in computer
(if applicable).

Y
Audio?

Done

N

Replace the following components
individually, retesting after each
replacement:
■ Internal speakers.
■ Audio board (if applicable).

2–22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.

Reseat
device.

Unplug the nonfunctioning device from the
computer and inspect cables and plugs for bent
or broken pins or other damage.

Y
Clear
CMOS.

Fix or
replace
broken item.

Any physical
device detected?

N
Reattach device.
Close computer,
plug in power,
and reboot.

Go to
“Flowchart
2.9—No
Operating System
(OS) Loading.”

Replace hard drive.

N
Device
boots
properly?

N
Replace NIC.
If integrated NIC,
replace system
board.

Y

Device
boots
properly?

Y

Done

Maintenance and Service Guide

Replace diskette
drive.

Done

2–23

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.

Connect computer
to good external
keyboard.

N
External
device
works?

Replace
system
board.

Y
Reseat internal
keyboard
connector
(if applicable).

N
Keyboard
operating
properly

Replace internal
keyboard or
cable.

Y
Y
Keyboard
operating
properly

Done

Done

N
Replace
system
board.

2–24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.

Connect computer
to good external
pointing device.

N
Replace
system
board.

External
device
works?

Y
Reseat internal
pointing device
connector
(if applicable).

N
Replace internal
pointing device
or cable.

Pointing device
operating
properly

Y
Y
Pointing device
operating
properly

Done

Done

N
Replace
system
board.

Maintenance and Service Guide

2–25

Troubleshooting

Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.

N
Network
or modem jack
active?

Replace jack
or have jack
activated.

Y
Y
Connect
to nondigital
line.

Digital
line?

N
Y

N
NIC/modem
configured
in OS?

Network
or modem
connection
working?

Reload
drivers and
reconfigure.

Done

N

Y
Disconnect all
power from
the computer
and open.

Replace NIC/modem
(if applicable).

Reseat NIC/modem
(if applicable).

Network
or modem
connection
working?

Y
Done

N
Replace
system
board.

2–26

Maintenance and Service Guide

3
Software Update and
Recovery
3.1 Software Updates
To stay current with the newest technology and maintain optimal
performance, install the latest versions of HP software on your
computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series
or family. Prepare for a system ROM update by identifying
the ROM version currently installed on the computer. For
more information, refer to “Accessing Computer
Information.”

Ä

CAUTION: If your computer is connected to a network, it is
recommended that you consult with your network administrator before
installing any software updates, especially system ROM updates.

computer system ROM stores the BIOS software. The
✎ The
BIOS initializes the operating system, determines how the

computer will interact with the hardware devices, and provides
for data transfer among hardware devices, including the time
and date.
2. Access the updates through the HP Web site by visiting
http://www.hp.com or by obtaining the Support Recovery disc
(purchased separately). For information about obtaining the
Support Recover disc, refer to “Obtaining the Support
Recovery Disc.”
3. Install the updates.

Maintenance and Service Guide

3–1

Software Update and Recovery

Accessing Computer Information
Before you access the updates for your computer, collect the
following information:
■

The product category is Notebook.

■

The product family name and series number are printed on
the display bezel.

■

Model information is provided on the serial number label on
the bottom of the computer.

To determine whether available ROM updates contain later ROM
versions than those currently installed on the computer, you need
to know the version of the system ROM currently installed.
ROM version information (also known as ROM date and System
BIOS) can be displayed by pressing fn+esc (if you are already in
Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying ROM information:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing f10 while the “F10 = ROM
Based Setup” message is displayed in the lower-left corner of
the screen.
2. Use the arrow keys to select File > System Information, and
then press enter.
ROM date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File >
Ignore changes and exit. Then follow the instructions on the
screen.

3–2

Maintenance and Service Guide

Software Update and Recovery

Obtaining the Support Recovery Disc
The Support Software CD provides HP software updates and
installation instructions. The CD includes device drivers, ROM
updates, and utilities.
To purchase the current Support Software CD or a subscription
that provides both the current version and future versions of
the CD, visit the HP Web site at http://www.hp.com.

Software Updates and the HP Web Site
Most software on the HP Web site is packaged in compressed
files called SoftPaqs. Some ROM updates may be packaged in
compressed files called ROMPaqs.
Most download packages contain a file named Readme.txt. A
Readme.txt file contains information regarding installing and
troubleshooting the file. The Readme.txt files included with
ROMPaqs are provided in English only.

Downloading a ROM Update

Ä

CAUTION: To prevent damage to the computer or an unsuccessful
installation, download and install a ROM update only when the computer
is connected to reliable external power using the AC adapter. Do not
download or install a ROM update while the computer is running on
battery power, docked in an optional docking device, or connected to an
optional power source. During the download and installation:
■ Do not disconnect power from the computer by unplugging the
power cord from the AC outlet.

■
■

Do not shut down the computer or initiate standby or hibernation.
Do not insert, remove, connect, or disconnect any device, cable,
or cord.

Maintenance and Service Guide

3–3

Software Update and Recovery

To download a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a

software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support.

2. Follow the instructions on the screen to identify your
computer and access the ROM update you want to download.
3. At the download area:
a. Identify the ROM update that is later than the ROM
version currently installed on your computer. Make a note
of the date, name, or other identifier. You may need this
information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the instructions on the screen to download your
selection to the hard drive.
a note of the path to the location on your hard
✎ Make
drive to which the ROM package will be downloaded.
You may need to access the ROM package after it has
been downloaded.

Installing a ROM Update
is connected to a network, it is recommended
✎ Ifthatyouryoucomputer
consult with your network administrator before
installing any software updates, especially system ROM
updates.

3–4

Maintenance and Service Guide

Software Update and Recovery

ROM installation procedures vary. Follow any instructions that
are displayed on the screen after the download is complete. If no
instructions are displayed:
1. Open Windows Explorer by selecting Start > All
Programs > Accessories > Windows Explorer.
2. In the left pane of the Windows Explorer window:
a. Click My Computer and then your hard drive
designation. (The hard drive designation is typically
Local Disk C.)
b. Open the folder on your hard drive that contains the
update.
the path you made a note of before you
✎ Follow
downloaded the update.

3. Double-click the file with an .exe extension (for example,
filename.exe).
The ROM installation begins.
4. Complete the installation by following the instructions on the
screen.
a message on the screen reports a successful installation,
✎ After
you may delete the downloaded file from your hard drive.

Downloading Other Software
To download and install software other than a ROM update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a

software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support and click

Download drivers and software to download the
software for your computer model.
Maintenance and Service Guide

3–5

Software Update and Recovery

2. Follow the instructions on the screen to find the software you
want to update.
3. At the download area, select the software you want and
follow the download instructions on the Web page.
a note of the path to the location on your hard drive to
✎ Make
which the ROM package will be downloaded. You may
need to access the ROM package after it has been
downloaded.

4. When the download is complete, open Windows Explorer by
selecting Start > All Programs > Accessories > Windows
Explorer.
5. In the left pane of the Windows Explorer window, click
My Computer and then your hard drive designation. (The
hard drive designation is typically Local Disk C.)
the path you made a note of earlier to the folder on
✎ Follow
your hard drive that contains the update.

6. Open the folder and double-click the file with an .exe
extension (for example, filename.exe).
The installation begins.
7. Complete the installation by following the instructions on the
screen.
a message on the screen reports a successful installation,
✎ After
you may delete the download package from your hard drive.

3.2 System Recovery
The computer system recovery process provides several ways to
recover optimal system functionality. For best results, attempt
to recover optimal computer functionality by using the following
procedures in the order described here.

3–6

Maintenance and Service Guide

Software Update and Recovery

Safeguarding Your Data
Software or devices added to the computer can cause your system
to become unstable. To safeguard your documents, store personal
files in the My Documents folder and periodically create a
backup copy of the My Documents folder.

Using Altiris Local Recovery
Altiris Local Recovery is a preloaded application that protects the
files on your computer by storing copies of files, called
snapshots. If files on your computer are accidentally deleted or
corrupted, you can easily restore the files yourself. You can also
restore your complete file system to a previous state.
Altiris Local Recovery provides protection of files by backing up
files to a hidden Altiris recovery partition. When you install the
software, the Recovery Agent Partition Wizard guides you
through the process of creating the recovery partition. After the
partition is created, the computer restarts and creates the first
snapshot. After the snapshot is created, the computer restarts,
making the snapshot available for recovery through Windows.
By default, Local Recovery automatically takes snapshots of your
files on a regular basis. You can change the snapshot schedule.
For more information, refer to the Altiris Local Recovery Help.
To access your snapshots in the Altiris Recovery Agent folder:
1. Right-click the Altiris Recovery Agent icon on your desktop.
2. Click Open.
To restore one of the listed snapshots, drag the snapshot file to the
appropriate location on your hard drive.
For more information on configuring and using Altiris Local
Recovery, visit the HP Web site at http://www.hp.com/go/easydeploy,
or open the software and click Help on the menu bar.

Maintenance and Service Guide

3–7

Software Update and Recovery

Using System Restore Points
System Restore is a Windows operating system feature that
allows you to reverse undesirable changes to your computer by
restoring the computer to an earlier state, called a restore point. A
restore point is a “snapshot” of your software, drivers, and
operating system files at a particular time. The computer
automatically creates restore points at regular intervals and may
create additional restore points when you change your personal
settings or add software or hardware.
You can manually create additional restore points to provide
increased protection for your system files and settings. It is
recommended that you manually create restore points
■

Before you add or extensively modify software or hardware.

■

Periodically, whenever the system is performing optimally.

Restoring to any restore point does not affect your data files. For
example, restoring your system software to an earlier state will
not affect documents or e-mails that you saved after that time.
you do not like the results of your restoration, you can
✎ Ifreverse
the restoration.

Creating a System Restore Point
To create a system restore point:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Create a restore point, and then click Next.
4. Follow the on-screen instructions.

3–8

Maintenance and Service Guide

Software Update and Recovery

Restoring to a Restore Point
To restore the computer to a previous date and time when it was
functioning optimally:
1. Select Start > Help and Support.
2. Click System Restore.
The System Restore window opens.
3. Click Restore my computer to an earlier time, and then
click Next.
4. Follow the on-screen instructions.

Reinstalling Applications
Applications preinstalled or preloaded on your computer can
be reinstalled by using the Recovery disc or a third-party
software disc.
cases, the applications preloaded on your computer,
✎ Insuchmostas those
available in the Software Setup utility, can be

reinstalled from your hard drive. To access the Software Setup
utility, select Start > All Programs > Software Setup.

The application reinstallation process replaces corrupted system
files within the application and reinstalls deleted system files
within the application.
■

In most cases: If the application you are reinstalling is still
installed on your computer, the reinstallation process does
not affect your settings within the application.

■

In all cases: If an application has been deleted from your
computer, the reinstallation process reinstalls the application
or utility to the factory image but cannot restore your
personal settings.

Maintenance and Service Guide

3–9

Software Update and Recovery

Reinstalling Applications from the Hard Drive
To reinstall a preloaded application or utility from your hard
drive:
1. Select Start > All Programs > Software Setup, and then
follow the instructions on the screen.
2. When you are prompted to select the software you want to
reinstall, select or clear the appropriate check boxes.

Reinstalling Applications from Discs
To reinstall applications from discs:
1. Insert the disc into the optical drive.
❏ If autorun is enabled, an installation wizard opens.
❏ If autorun is disabled, select Start > Run. Enter
x:\setup.exe

where x is your optical drive designation
and then select OK.
2. When the installation wizard opens, follow the installation
instructions on the screen.
3. Restart the computer if prompted.

Repairing the Operating System
To attempt an operating system repair without deleting your
personal data, use the Operating System disc that was shipped
with the computer:
your computer does not have an internal optical drive,
✎ Ifconnect
an optional external optical drive.

3–10

Maintenance and Service Guide

Software Update and Recovery

1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.
4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
the “Welcome to Setup” page, do not press R (step 8 in
✎ On
this procedure) until you have completed steps 6 and 7.

6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press R to repair the selected Windows installation.
The repair process begins. This process takes 1 to 2 hours to
complete.
The computer restarts in Windows after the process is complete.

Maintenance and Service Guide

3–11

Software Update and Recovery

Reinstalling the Operating System

Ä

CAUTION: To protect your personal data and the software installed
on the computer, back up your data before reinstalling the operating
system. See the Windows online Help utility to learn more about
backing up your files. Select Start > Help and Support. Then type
“backup” in the Search box.

If other recovery efforts do not successfully repair the operating
system, you can reinstall it.
To reinstall the operating system:
the reinstallation, you may be prompted for your
✎ During
Product Key. Your Product Key is provided on the Microsoft

Certificate of Authenticity label on the bottom of the computer.

your computer does not have an internal optical drive,
✎ Ifconnect
an optional external optical drive.
1. Connect the computer to external power through the
AC adapter and turn on the computer.
2. Immediately insert the Operating System disc into the
computer.
3. Press and hold the power button for at least 5 seconds to turn
off the computer.

3–12

Maintenance and Service Guide

Software Update and Recovery

4. Press the power button again to turn on the computer.
5. When prompted, press any key to start from the disc.
After a few minutes, you may need to select your language,
and then the Setup Wizard opens.
6. Press enter to continue.
A licensing agreement page is displayed.
7. Press f8 to accept the agreement and continue.
The “Setup” page is displayed.
8. Press esc to continue installing a new copy of the operating
system instead of repairing it.
9. Press enter to set up the operating system.
10. Press C to continue setup using this partition.
11. Select Format the partition using the NTFS file system
(Quick), and then press enter.

Ä Formatting this drive deletes all current files.
12. Press F to format the drive.
The reinstallation process begins. This process takes
1 to 2 hours to complete.
The computer restarts in Windows when the process is complete.

Maintenance and Service Guide

3–13

Software Update and Recovery

Reinstalling Device Drivers and Other
Software
After the operating system installation process is complete, you
must reinstall drivers.
To reinstall drivers, use the Recovery disc included with the
computer:
1. While running Windows, insert the Recovery disc into the
optical drive.
2. If you do not have autorun enabled:
a. Select Start > Run.
b. Then type D:\SWSETUP\APPINSTL\SETUP.EXE
where D indicates the optical drive.
3. Follow the on-screen instructions for installing the drivers.
After the drivers are reinstalled, you must reinstall any software
you added to the computer. Follow the installation instructions
provided with the software.

3–14

Maintenance and Service Guide

4
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.

4.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.

Serial Number Location

Maintenance and Service Guide

4–1

Illustrated Parts Catalog

4.2 Computer Major Components

Computer Major Components

4–2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-1
Spare Parts: Computer Major Components
Spare Part
Number

Item

Description

1

Display assemblies (include wireless antenna transceivers and
cables)
14.1-inch, SXGA, TFT
14.1-inch, XGA, TFT

379793-001
379792-001

2

Switch cover

379794-001

3

TPM security module

379807-001

4

LED board (includes LED board cable)

379795-001

5

Keyboards
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea

378188-A41
378188-201
378188-221
378188-081
378188-051
378188-121
378188-041
378188-151
378188-211
378188-DD1
378188-021
378188-BB1
378188-061
378188-291
378188-AD1

Maintenance and Service Guide

Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States

378188-161
378188-091
378188-131
378188-251
378188-171
378188-231
378188-BA1
378188-071
378188-101
378188-111
378188-AB1
378188-281
378188-141
378188-031
378188-001

4–3

Illustrated Parts Catalog

Computer Major Components

4–4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-1
Spare Parts: Computer Major Components (Continued)
Item

Description

Spare Part
Number

6

Fan

378233-001

7

Heat sink (includes thermal paste)

379799-001

8

Processors (include thermal paste)
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)

379806-001
379805-001
379804-001
379803-001
379802-001

Intel Celeron M 730 (1.5-GHz)

379801-001

9

TouchPad (includes TouchPad cable)

379798-001

10

Top cover

379796-001

11

Modem board

380774-001
and
379814-001

12

Memory modules (PC2-3200, CL3)
1024 MB
512 MB
256 MB

Maintenance and Service Guide

373121-001
373120-001
373119-001

4–5

Illustrated Parts Catalog

Computer Major Components

4–6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-1
Spare Parts: Computer Major Components (Continued)
Item

Description

13

Mini PCI communications modules

Spare Part
Number

802.11b/g combination WLAN module, for use
internationally
802.11b/g combination WLAN module, for use Japan
802.11b/g combination WLAN module, for use in
the United States

373032-002

802.11a/b/g combination WLAN module, for use in
Europe, Middle East, Africa
802.11a/b/g combination WLAN Mini PCI
communications module for use Japan
802.11a/b/g combination WLAN module, for use
internationally
802.11a/b/g combination WLAN module, for use
Japan
802.11a/b/g combination WLAN module, for use in
MOW
802.11a/b/g combination WLAN module, for use in
the United States
802.11a/b/g High Band combination WLAN module

373900-021

Maintenance and Service Guide

373032-291
373032-001

373900-291
373033-002
373033-291
373900-001
373033-001
373901-001

4–7

Illustrated Parts Catalog

Computer Major Components

4–8

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-1
Spare Parts: Computer Major Components (Continued)
Item

14a
14b
14c
14d
14e

15

Description

Spare Part
Number

Miscellaneous Plastics Kit

379812-001

Includes:
PC Card slot space saver
Speaker
RTC battery
Memory module compartment cover (includes 1 captive screw)
Hard drive cover (includes 2 captive screws)
Not illustrated:
Computer feet
Base enclosure screw caps
Display bezel rubber caps
MultiBay II space saver
System boards (include RJ-11 connector and cable)
Includes 64 MB of discrete video memory
Includes 32 MB of discrete video memory
Includes UMA video memory

382909-001
379790-001
379791-001

16

Serial connector module (includes serial connector
module cable)

378227-001

17

Base enclosure

379797-001

MultiBay II eject device (not illustrated)

382693-001

18

MultiBay II devices
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive

Maintenance and Service Guide

373314-001
375557-001
373315-001

4–9

Illustrated Parts Catalog

Computer Major Components

4–10

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-1
Spare Parts: Computer Major Components (Continued)
Spare Part
Number

Item

Description

19

Bluetooth wireless module (includes Bluetooth
module cable)

20

Audio boards (include audio board cables)
For use with system boards with discrete video
memory
For use with system boards with UMA video memory

21

385498-001
379811-001

Battery packs
6-cell, 4.8-AHr
6-cell, 4.8-AHr
8-cell, travel battery

22

367871-001

372772-001
367457-001
367456-001

Hard drives (include frame and connector)
7200-rpm
60-GB

380950-001

Maintenance and Service Guide

5400-rpm
80-GB
60-GB
40-GB

379810-001
379809-001
379808-001

4–11

Illustrated Parts Catalog

4.3 Miscellaneous Plastics Kit

4–12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-2
Miscellaneous Plastics Kit
Spare Part Information
Item

Description

Spare Part
Number

Miscellaneous Plastics Kit, includes:

379812-001

1

PC Card slot space saver

2

Speakers

3

RTC battery

4

Hard drive cover (includes 2 captive screws)

5

Memory module compartment cover (includes 1 captive screw)

6

Notebook feet (4)

7

Base enclosure rubber screw caps (2)

8

MultiBay II space saver
Not illustrated: Display bezel rubber caps

Maintenance and Service Guide

4–13

Illustrated Parts Catalog

4.4 Miscellaneous Cable Kit

4–14

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-3
Miscellaneous Cable Kit
Spare Part Information
Item

Description

Spare Part
Number

Miscellaneous Cable Kit, includes:

389013-001

1

LED board cable

2

Bluetooth module cable

3

RJ-11 connector module with cable

4

Audio board cables (two, one for use on models with system boards
with discrete video memory, one for use on models with system
boards with UMA video memory)

5

TouchPad cable

6

Serial connector module cable
Not illustrated: Speaker cable (for use on models with system boards
with discrete video memory)

Maintenance and Service Guide

4–15

Illustrated Parts Catalog

4.5 Mass Storage Devices

Table 4-4
Mass Storage Devices
Spare Part Information
Spare Part
Number

Item

Description

1

Hard drives (include frame and connector)
7200-rpm
60-GB

2

380950-001

5400-rpm
80-GB
60-GB
40-GB

Optical drives (include bezel)
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive

4–16

379810-001
379809-001
379808-001

373314-001
375557-001
373315-001

Maintenance and Service Guide

Illustrated Parts Catalog

4.6 Miscellaneous (Not Illustrated)
Table 4-5
Miscellaneous (Not Illustrated)
Spare Part Information
Description

Spare Part
Number

Adjustable Notebook Stand

372420-001

HP Advanced Docking Stand

374804-001

HP Docking Stand

374803-001

Docking Stand Miscellaneous Plastics Kit

380045-001

Carrying cases
Nylon top load

Nylon entry level

325815-001
and
325815-002
325814-001

External MultiBay II

367621-001

External MultiBay II USB cable and stand

367622-001

External MultiBay II power cable

367870-001

USB 1.1 diskette drive

359118-001

Maintenance and Service Guide

4–17

Illustrated Parts Catalog

Table 4-5
Miscellaneous (Not Illustrated)
Spare Part Information (Continued)
Spare Part
Number

Description
Power supplies
65 watt AC adapter
65 watt, slim profile AC adapter

239704-001
381090-001

Power cords
For use in:
Australia and New Zealand

246959-011

Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden

246959-021

Brazil

246959-201

Canada, French Canada, Latin America, Taiwan,
Thailand, and the United States

246959-001

Denmark

246959-081

Hong Kong and the United Kingdom

246959-031

Israel

246959-BB1

Italy

246959-061

Japan

246959-291

Korea

246959-AD1

Sweden

246959-AG1

4–18

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-5
Miscellaneous (Not Illustrated)
Spare Part Information (Continued)
Spare Part
Number

Description
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage
■ Hex socket HM5.0×11.0 screw lock
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0x8.0 shoulder screw
■ Phillips PM2.0×8.0 screw

Maintenance and Service Guide

■
■
■
■
■
■

379813-001

Phillips PM2.0×7.0 screw
Phillips PM2.0×4.0 screw
Phillips PM2.0x3.0 screw
Phillips PM1.5×8.0 screw
Phillips PM1.5×3.0 screw
Torx8 T8M2.0×8.0 screw

4–19

Illustrated Parts Catalog

4.7 Sequential Part Number Listing
Table 4-6
Sequential Part Number Listing
Spare Part
Number

Description

239704-001

65-watt AC adapter

246959-001

Power cord for use in Canada, French Canada, Latin America,
Taiwan, Thailand, and the United States

246959-011

Power cord for use in Australia and New Zealand

246959-021

Power cord for use in Belgium, Europe, Finland, France,
Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden

246959-031

Power cord for use in Hong Kong and the United Kingdom

246959-061

Power cord for use in Italy

246959-081

Power cord for use in Denmark

246959-201

Power cord for use in Brazil

246959-291

Power cord for use in Japan

246959-AD1

Power cord for use in Korea

246959-AG1

Power cord for use in Sweden

246959-BB1

Power cord for use in Israel

325814-001

Nylon, entry-level top load carrying case

325815-001

Nylon top load carrying case

4–20

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

325815-002

Nylon top load carrying case

359118-001

USB 1.1 diskette drive

367456-001

8-cell, travel battery pack

367457-001

6-cell, 4.8-AHr battery pack

367871-001

Bluetooth wireless module (includes Bluetooth board cable)

372420-001

Adjustable Notebook Stand

372772-001

6-cell, 4.8-AHr battery pack

373032-001

802.11b/g combination WLAN module, for use in
the United States

373032-002

802.11b/g combination WLAN module, for use internationally

373032-291

802.11b/g combination WLAN module, for use Japan

373033-001

802.11a/b/g combination WLAN module, for use in
the United States

373033-002

802.11a/b/g combination WLAN module, for use internationally

373033-291

802.11a/b/g combination WLAN module, for use Japan

373119-001

256-MB memory module (PC2-3200, CL3)

373120-001

512-MB memory module (PC2-3200, CL3)

373121-001

1024-MB memory module (PC2-3200, CL3)

Maintenance and Service Guide

4–21

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

373314-001

8X Max DVD-ROM drive MultiBay II device

373315-001

DVD/CD-RW Combo Drive MultiBay II device

373900-001

802.11a/b/g combination WLAN module, for use in MOW

373900-021

802.11a/b/g combination WLAN module, for use in Europe,
Middle East, and Africa

373900-291

802.11a/b/g combination WLAN Mini PCI communications
module for use Japan

373901-001

802.11a/b/g High Band combination WLAN module

374803-001

HP Docking Station

374804-001

HP Advanced Docking Station

375557-001

DVD+RW/R and CD-RW Combo Drive MultiBay II device

378188-001

Keyboard for use in the United States

378188-021

Keyboard for use internationally

378188-031

Keyboard for use in the United Kingdom

378188-041

Keyboard for use in Germany

378188-051

Keyboard for use in France

378188-061

Keyboard for use in Italy

378188-071

Keyboard for use in Spain

4–22

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

378188-081

Keyboard for use in Denmark

378188-091

Keyboard for use in Norway

378188-101

Keyboard for use in Sweden

378188-111

Keyboard for use in Switzerland

378188-121

Keyboard for use in French Canada

378188-131

Keyboard for use in Portugal

378188-141

Keyboard for use in Turkey

378188-151

Keyboard for use in Greece

378188-161

Keyboard for use in Latin America

378188-171

Keyboard for use in Saudi Arabia

378188-201

Keyboard for use in Brazil

378188-211

Keyboard for use in Hungary

378188-221

Keyboard for use in Czech Republic

378188-231

Keyboard for use in Slovakia

378188-251

Keyboard for use in Russia

378188-281

Keyboard for use in Thailand

378188-291

Keyboard for use in Japan

Maintenance and Service Guide

4–23

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

378188-A41

Keyboard for use in Belgium

378188-AB1

Keyboard for use in Taiwan

378188-AD1

Keyboard for use in Korea

378188-BA1

Keyboard for use in Slovenia

378188-BB1

Keyboard for use in Israel

378188-DD1

Keyboard for use in Iceland

378227-001

Serial connector module (includes cable)

378233-001

Fan

379790-001

System board (includes 32 MB of discrete video memory and
RJ11 connector and cable)

379791-001

System board (includes UMA video memory and RJ11
connector and cable)

379792-001

14.1-inch, XGA, TFT display assembly (includes wireless
antenna boards and cables)

379793-001

14.1-inch, SXGA, TFT display assembly (includes wireless
antenna boards and cables)

379794-001

Switch cover

379795-001

LED board (includes LED board cable)

379796-001

Top cover

4–24

Maintenance and Service Guide

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

379797-001

Base enclosure

379798-001

TouchPad (includes TouchPad cable)

379799-001

Heat sink (includes thermal paste)

379801-001

Intel Celeron M 730 (1.5-GHz) processor (includes
thermal paste)

379802-001

Intel Pentium M 730 (1.60-GHz) processor (includes
thermal paste)

379803-001

Intel Pentium M 740 (1.73-GHz) processor (includes
thermal paste)

379804-001

Intel Pentium M 750 (1.86-GHz) processor (includes
thermal paste)

379805-001

Intel Pentium M 760 (2.00-GHz) processor (includes
thermal paste)

379806-001

Intel Pentium M 770 (2.13-GHz) processor (includes
thermal paste)

379807-001

TPM security module

379808-001

5400-rpm 40-GB hard drive (includes frame and connector)

379809-001

5400-rpm 60-GB hard drive (includes frame and connector)

379810-001

5400-rpm 80-GB hard drive (includes frame and connector)

Maintenance and Service Guide

4–25

Illustrated Parts Catalog

Table 4-6
Sequential Part Number Listing (Continued)
Spare Part
Number

Description

379811-001

Audio for use with system boards with UMA video memory
board (includes audio board cable)

379812-001

Miscellaneous Plastics Kit

379813-001

Screw Kit

379814-001

Modem board

380045-001

Docking Stand Miscellaneous Plastics Kit

380774-001

Modem board

380950-001

7200-rpm 60-GB hard drive (includes frame and connector)

381090-001

65 watt, slim profile AC adapter

382909-001

System board (includes 64 MB of discrete video memory and
RJ11 connector and cable)

382693-001

MultiBay II eject assembly

385498-001

Audio board for use with system boards with discrete video
memory (includes audio board cable)

389013-001

Miscellaneous Cable Kit

4–26

Maintenance and Service Guide

5
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and
safe removal and replacement service.

5.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Torx T8 screwdriver
■ 5.0-mm socket for system board locks
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool

Maintenance and Service Guide

5–1

Removal and Replacement Preliminaries

5.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
you remove each subassembly from the computer, place
✎ As
the subassembly (and all accompanying screws) away from
the work area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

Ä

CAUTION: When servicing the computer, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.

5–2

Maintenance and Service Guide

Removal and Replacement Preliminaries

5.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide

5–3

Removal and Replacement Preliminaries

5.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

5–4

Maintenance and Service Guide

Removal and Replacement Preliminaries

5.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide

5–5

Removal and Replacement Preliminaries

5.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to Table 4-2, “Static-Shielding Materials”).
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters, drivers, and
vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.

5.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.

5–6

Maintenance and Service Guide

Removal and Replacement Preliminaries

■

When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide

5–7

Removal and Replacement Preliminaries

Table 5-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.

Table 5-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

✎ A product can be degraded by as little as 700 V.
Table 5-2 lists the shielding protection provided by antistatic
bags and floor mats.

Table 5-2
Static-Shielding Materials
Material

Use

Voltage Protection Level

Antistatic plastic

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

5–8

Maintenance and Service Guide

6
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are 56 screws and screw locks, in 12 different sizes, that
may need to be removed, replaced, or loosened when servicing
the computer. Make special note of each screw and screw lock
size and location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw and screw lock sizes, locations, and usage.

Maintenance and Service Guide

6–1

Removal and Replacement Procedures

6.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.

Serial Number Location

6–2

Maintenance and Service Guide

Removal and Replacement Procedures

6.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.

Disassembly Sequence Chart
Section

Description

# of Screws Removed

5.3

Preparing the Computer for
Disassembly
Battery pack

0

5.4

Hard Drive

2 loosened to remove the
hard drive cover
1 loosened to remove the
hard drive
6 to disassemble hard drive

5.5

Computer Feet

0

5.6

Bluetooth Board

0

5.7

MultiBay II Device

1

5.8

External Memory Module

1 loosened to remove the
memory module
compartment cover

5.9

Keyboard

3

5.10

Switch Cover

3

5.11

LED Board

5

5.12

TPM Security Module

1

5.13

Fan

2 loosened

5.14

Heat Sink

4 loosened

Maintenance and Service Guide

6–3

Removal and Replacement Procedures

Disassembly Sequence Chart (Continued)
Section

Description

# of Screws Removed

5.15

Processor

0

5.16

Modem Board

2

5.17

Internal Memory Module

0

5.18

TouchPad

0

5.19

Mini PCI Communications
Module

0

Å

To prevent an unresponsive system and the display of a
warning message, install only a Mini PCI device authorized
for use in your computer by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore computer functionality. Then contact
Customer Care.

5.20

Display Assembly

6

5.21

Top Cover

11

5.22

Serial Connector Module

2 screw locks

5.23

Audio Board

0

5.24

System Board

2 screw locks
4 screws

6–4

Maintenance and Service Guide

Removal and Replacement Procedures

6.3 Preparing the Computer for
Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.

Battery Pack Spare Part Number Information
6-cell, 4.4-AHr
6-cell, 4.8-AHr
8-cell, travel battery

Maintenance and Service Guide

372772-001
367457-001
367456-001

6–5

Removal and Replacement Procedures

4. Remove the battery pack by following these steps:
a. Turn the computer upside down with the rear panel
toward you.
b. Slide and hold the battery pack lock latch 1 to the right.
c. Slide the battery pack release latch 2 to the right. (The
battery pack disengages from the computer.)
d. Slide the battery pack 3 straight back and remove it.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.

6–6

Maintenance and Service Guide

Removal and Replacement Procedures

6.4 Hard Drive
Hard Drive Spare Part Number Information
7200-rpm
60-GB

380950-001

5400-rpm
80-GB
60-GB
40-GB

379810-001
379809-001
379808-001

1. Prepare the computer for disassembly (refer to Section 6.3).
2. Position the computer with the right side toward you.

Maintenance and Service Guide

6–7

Removal and Replacement Procedures

3. Loosen the two PM1.5×4.0 screws 1 that secure the hard
drive cover to the computer.
4. Lift the right side of the hard drive cover 2 and swing it to
the left.
5. Remove the hard drive cover.
hard drive cover is included in the Miscellaneous
✎ The
Plastics Kit, spare part number 379812-001.

Removing the Hard Drive Cover

6–8

Maintenance and Service Guide

Removal and Replacement Procedures

a. Loosen the PM2.5×13.0 spring-loaded hard drive
retention screw 1.
b. Grasp the mylar tab on the right side of the hard drive and
slide the hard drive 2 to the left to disconnect it from the
system board.
c. Remove the hard drive 3 from the hard drive bay.

Removing the Hard Drive

Maintenance and Service Guide

6–9

Removal and Replacement Procedures

d. Remove the four PM2.5×4.0 screws 1 and the
two PM1.5×4.0 screws 2 that secure the hard drive
frame to the hard drive.
e. Lift the frame 3 straight up to remove if from the hard
drive.
f. Remove the hard drive connector 4 from the hard drive.

Removing the Hard Drive Frame and Connector

Reverse the above procedure to install and reassemble the
hard drive.

6–10

Maintenance and Service Guide

Removal and Replacement Procedures

6.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Miscellaneous Plastics Kit, spare part number
379812-001.

Replacing the Notebook Feet

Maintenance and Service Guide

6–11

Removal and Replacement Procedures

6.6 Bluetooth Board
Bluetooth Board Spare Part Number Information
Bluetooth wireless board (includes Bluetooth board cable)

367871-001

1. Prepare the computer for disassembly (refer to Section 6.3).
2. Position the computer with the front panel toward you.
3. Slide the Bluetooth board 1 out of the clip in the hard drive
compartment.
4. Disconnect the Bluetooth board cable 2 from the board.

Removing the Bluetooth Board

Reverse the above procedure to install a Bluetooth board.

6–12

Maintenance and Service Guide

Removal and Replacement Procedures

6.7 MultiBay II Device
MultiBay II Device Spare Part Number Information
8X Max DVD-ROM drive
DVD+RW/R and CD-RW Combo Drive
DVD/CD-RW Combo Drive

373314-001
375557-001
373315-001

1. Prepare the computer for disassembly (Section 6.3).
2. Position the computer with the right side toward you.
3. If it is installed, remove the PM2.0×5.0 security screw 1 that
secures the MultiBay II device to the computer.
4. Gently press in on the left side of the device 2 to unlock it.
5. Slide the device 3 from the computer.

Removing the MultiBay II Device

Reverse the above procedure to install a MultiBay II device.
Maintenance and Service Guide

6–13

Removal and Replacement Procedures

6.8 External Memory Module
Memory Module Spare Part Number Information
1024 MB
512 MB
256 MB

373121-001
373120-001
373119-001

1. Prepare the computer for disassembly (refer to Section 6.3).
2. Position the computer with the front panel toward you.
3. Loosen the PM1.5×4.0 screw 1 that secures the memory
module compartment cover to the computer.
4. Lift the right side of the cover 2 up and swing it to the left.
5. Remove the memory module compartment cover.
memory module compartment cover is included in the
✎ The
Miscellaneous Plastics Kit, spare part number 379812-001.

Removing the Memory Module Compartment Cover
6–14

Maintenance and Service Guide

Removal and Replacement Procedures

6. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the memory module opposite the socket rises away from the
computer.)
7. Slide the memory module 2 away from the socket at an
angle.
8. Remove the memory module.
modules are designed with a notch 3 to prevent
✎ Memory
incorrect installation into the memory module socket.

Removing the Memory Module

Reverse the above procedure to install a memory module.

Maintenance and Service Guide

6–15

Removal and Replacement Procedures

6.9 Keyboard
Keyboard Spare Part Number Information
Belgium
Brazil
Czech Republic
Denmark
France
French Canada
Germany
Greece
Hungary
Iceland
International
Israel
Italy
Japan
Korea

378188-A41
378188-201
378188-221
378188-081
378188-051
378188-121
378188-041
378188-151
378188-211
378188-DD1
378188-021
378188-BB1
378188-061
378188-291
378188-AD1

Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States

378188-161
378188-091
378188-131
378188-251
378188-171
378188-231
378188-BA1
378188-071
378188-101
378188-111
378188-AB1
378188-281
378188-141
378188-031
378188-001

1. Prepare the computer for disassembly (Section 6.3).
2. Turn the computer upside down with the front panel
toward you.

6–16

Maintenance and Service Guide

Removal and Replacement Procedures

3. Remove the three T8M2.0×8.0 screws that secure the
keyboard to the computer.

Removing the Keyboard Screws

Maintenance and Service Guide

6–17

Removal and Replacement Procedures

4. Turn the computer display-side up with the front panel
toward you.
5. Open the computer as far as possible.
6. Slide the four keyboard retention tabs 1 forward. The tabs
are located between the esc and f1 keys, between the f4 and f5
keys, between the f8 and f9 keys, and between the f12 and
delete keys.
7. Lift the rear edge of the keyboard 2 and swing it forward
until it rests on the palm rest.

Releasing the Keyboard

6–18

Maintenance and Service Guide

Removal and Replacement Procedures

8. Release the zero insertion force (ZIF) connector 1 to which
the keyboard cable is connected and disconnect the keyboard
cable 2 from the system board.
9. Release the ZIF connector 3 to which the pointing stick
cable is connected and disconnect the pointing stick cable 4
from the system board.

Disconnecting the Keyboard and Pointing Stick Cables

10. Remove the keyboard.
Reverse the above procedure to install the keyboard.

Maintenance and Service Guide

6–19

Removal and Replacement Procedures

6.10 Switch Cover
Switch Cover Spare Part Number Information
Switch cover

379794-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Lift up the left and right hinge cover sections 1 of the switch
cover to detach the cover from the computer.
4. Swing the rear edge of the hinge cover 2 up and forward
until the cover rests on the computer. (The LED board cable
is now visible at the upper-left edge of the computer.)

Removing the Switch Cover

6–20

Maintenance and Service Guide

Removal and Replacement Procedures

5. Disconnect the LED board cable from the system board.

Disconnecting the LED Board Cable

6. Remove the switch cover.
Reverse the above procedure to install the switch cover.

Maintenance and Service Guide

6–21

Removal and Replacement Procedures

6.11 LED Board
LED Board Spare Part Number Information
LED board (includes LED board cable)

379795-001

1. Prepare the computer for disassembly (Section 6.3).
2. Remove the keyboard (Section 6.9).
3. Remove the switch cover (Section 6.10).
4. Turn the switch cover upside down.
5. Remove five PM2.0×3.0 screws 1 that secure the LED board
to the switch cover.
6. Remove the LED board 2.

Removing the LED Board

Reverse the above procedure to install the LED board.

6–22

Maintenance and Service Guide

Removal and Replacement Procedures

6.12 TPM Security Module
TPM Security Module Spare Part Number Information
TPM security module

379807-001

1.
2.
3.
4.

Prepare the computer for disassembly (Section 6.3).
Remove the keyboard (Section 6.9).
Remove the switch cover (Section 6.10).
Remove the PM1.5×3.0 screw 1 that secures the TPM
security module to the computer.
5. Lift up on the right side of the module 2 to disconnect it from
the system board.

Removing the TPM Security Module

6. Remove the TPM security module.
Reverse the above procedure to install the TPM security module.
Maintenance and Service Guide

6–23

Removal and Replacement Procedures

6.13 Fan
Fan Spare Part Number Information
Fan

378233-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Disconnect the fan cable 1 from the system board.
4. Loosen the two PM2.0×7.0 screws 2 that secure the fan to
the computer.
5. Remove the fan 3.

Removing the Fan

Reverse the above procedure to install the fan.

6–24

Maintenance and Service Guide

Removal and Replacement Procedures

6.14 Heat Sink
Heat Sink Spare Part Number Information
Heat sink (includes thermal paste)

379799-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Remove the fan (Section 6.13).
4. Loosen the four PM2.0×8.0 shoulder screws that secure the
heat sink to the computer.

Loosening the Heat Sink Screws

Maintenance and Service Guide

6–25

Removal and Replacement Procedures

5. Lift the right side of the heat sink 1 to disengage it from the
processor.
6. Slide the heat sink 2 up and to the right to remove it.
to the adhesive quality of the thermal paste located
✎ Due
between the heat sink and processor, it may be necessary to
move the heat sink from side to side to detach the heat sink
from the processor.

Removing the Heat Sink

6–26

Maintenance and Service Guide

Removal and Replacement Procedures

thermal paste should be thoroughly cleaned from the
✎ The
surfaces of the heat sink 1 and processor 2 each time the heat
sink is removed. Thermal paste is included with all heat sink
and processor spare part kits.

Replacing the Thermal Paste

Reverse the above procedure to install the heat sink.

Maintenance and Service Guide

6–27

Removal and Replacement Procedures

6.15 Processor
Processor Spare Part Number Information
Processors (include thermal paste)
Intel Pentium M 770 (2.13-GHz)
Intel Pentium M 760 (2.00-GHz)
Intel Pentium M 750 (1.86-GHz)
Intel Pentium M 740 (1.73-GHz)
Intel Pentium M 730 (1.60-GHz)

379806-001
379805-001
379804-001
379803-001
379802-001

Intel Celeron-M 730 (1.5-GHz)

379801-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Remove the fan (Section 6.13).
4. Remove the heat sink (Section 6.14).

6–28

Maintenance and Service Guide

Removal and Replacement Procedures

5. Use a flat-blade screwdriver to turn the processor locking
screw 1 one-quarter turn counterclockwise until you hear
a click.
6. Lift the processor 2 straight up and remove it.
gold triangle 3 on the processor should be aligned in the
✎ The
rear right corner when you install the processor.

Removing the Processor

Reverse the above procedure to install the processor.

Maintenance and Service Guide

6–29

Removal and Replacement Procedures

6.16 Modem Board
Modem Board Spare Part Number Information
Modem board

380774-001
and
379814-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Remove the two PM2.0×3.0 screws 1 that secure the modem
board to the computer.
4. Lift the left side of the modem board 2 to disconnect it from
the system board.
5. Disconnect the modem cable 3 from the modem board.
6. Remove the modem board.

Removing the Modem Board

Reverse the above procedure to install the modem board.

6–30

Maintenance and Service Guide

Removal and Replacement Procedures

6.17 Internal Memory Module
Memory Module Spare Part Number Information
1024 MB
512 MB
256 MB

373121-001
373120-001
373119-001

1. Prepare the computer for disassembly (Section 6.3).
2. Release the keyboard (Section 6.9).
3. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The side of
the memory module opposite the socket rises away from the
computer.)
4. Slide the memory module 2 away from the socket at an angle.
5. Remove the memory module.
modules are designed with a notch 3 to prevent
✎ Memory
incorrect installation into the memory module socket.

Removing the Internal Memory Module

Reverse the above procedure to install a memory module.
Maintenance and Service Guide

6–31

Removal and Replacement Procedures

6.18 TouchPad
TouchPad Spare Part Number Information
TouchPad (includes TouchPad cable)

379798-001

1. Prepare the computer for disassembly (Section 6.3).
2. Remove the keyboard (Section 6.9).
3. Press down on the section of the top cover 1 to the left of the
metal tab next to the TouchPad .
4. Lift up on the metal tab 2 on the TouchPad until the
TouchPad disengages from the top cover.

Releasing the TouchPad

6–32

Maintenance and Service Guide

Removal and Replacement Procedures

5. Swing the TouchPad 1 up and to the left until it rests on the
palm rest.
6. Disconnect the TouchPad cable 2 from the system board.

Removing the TouchPad

7. Remove the TouchPad.
Reverse the above procedure to install the TouchPad.

Maintenance and Service Guide

6–33

Removal and Replacement Procedures

6.19 Mini PCI Communications
Module
Mini PCI Communications Module
Spare Part Number Information
802.11b/g combination WLAN module, for use internationally
802.11b/g combination WLAN module, for use Japan
802.11b/g combination WLAN module, for use in
the United States

373032-002
373032-291
373032-001

802.11a/b/g combination WLAN module, for use in Europe,
Middle East, and Africa
802.11a/b/g combination WLAN Mini PCI communications
module for use Japan
802.11a/b/g combination WLAN module, for use internationally
802.11a/b/g combination WLAN module, for use Japan
802.11a/b/g combination WLAN module, for use in MOW
802.11a/b/g combination WLAN module, for use in
the United States
802.11a/b/g High Band combination WLAN module

373900-021
373900-291
373033-002
373033-291
373900-001
373033-001
373901-001

1. Prepare the computer for disassembly (Section 6.3).
2. Remove the keyboard (Section 6.9).
3. Remove the TouchPad (Section 6.18).

6–34

Maintenance and Service Guide

Removal and Replacement Procedures

4. Disconnect the auxiliary and main antenna cables 1 from the
Mini PCI communications module.
note of which antenna cable is attached to which antenna
✎ Make
clip on the Mini PCI communications module before
disconnecting the cables.

5. Spread the two retaining tabs 2 on each side of the Mini PCI
socket to release the Mini PCI communications module. (The
side of the Mini PCI communications module opposite the
socket rises away from the computer.)
6. Remove the Mini PCI communications module by pulling the
module away from the socket at a 45-degree angle 3.
PCI communications modules are designed with a notch 4
✎ Mini
to prevent incorrect installation into the Mini PCI socket.

Removing a Mini PCI Communications Module

Reverse the above procedure to install a Mini PCI
communications module.

Maintenance and Service Guide

6–35

Removal and Replacement Procedures

6.20 Display Assembly
Display Assembly Spare Part Number Information
14.1-inch, SXGA, TFT
14.1-inch, XGA, TFT

379793-001
379792-001

1. Prepare the computer for disassembly (Section 6.3)
and remove the following components:
a. Keyboard (Section 6.9)
b. Switch cover (Section 6.10)
c. TouchPad (Section 6.18)
2. Disconnect the wireless antenna cables 1 from the Mini PCI
communications module.
3. Remove the wireless antenna cables from the Mini PCI
compartment and the top cover clips 2 and 3.
4. Disconnect the display cable 4 from the system board.
5. Remove the two PM2.0×4.0 screws 5 that secure the display
assembly to the computer.

Disconnecting the Display Cable and Removing the Display Screws

6–36

Maintenance and Service Guide

Removal and Replacement Procedures

6. Position the computer with the rear panel toward you.
7. Remove the four T8M2.0×8.0 screws 1 that secure the
display assembly to the computer.
8. Lift the display assembly straight up and remove it 2.

Removing the Display Assembly

Reverse the above procedure to install the display assembly.

Maintenance and Service Guide

6–37

Removal and Replacement Procedures

6.21 Top Cover
Top Cover Spare Part Number Information
Top cover

379796-001

1. Prepare the computer for disassembly (Section 6.3)
and remove the following components:
a. Hard drive (Section 6.4)
b. Keyboard (Section 6.9)
c. Switch cover (Section 6.10)
d. TouchPad (Section 6.18)
e. Display assembly (Section 6.20)
2. Turn the computer upside down with the front panel
toward you.

6–38

Maintenance and Service Guide

Removal and Replacement Procedures

3. Remove the following:
1 Two rubber screw covers
rubber screw covers are included in the Miscellaneous
✎ The
Plastics Kit, spare part number 379812-001.
2 Ten T8M2.0×8.0 screws
3 Two PM2.0×3.0 screws in the hard drive bay

Removing the Top Cover Screws, Part 1

Maintenance and Service Guide

6–39

Removal and Replacement Procedures

4. Turn the computer right-side up with the front panel
toward you.
5. Disconnect the Bluetooth board cable 1 from the system
board.
6. Remove the two PM2.0×4.0 screws 2 that secure the top
cover to the computer.

Removing the Top Cover Screws, Part 2

6–40

Maintenance and Service Guide

Removal and Replacement Procedures

7. Lift the rear edge of the top cover 1 until it disengages from
the left and right sides of the base enclosure.
8. Lift the top cover 2 straight up and remove it.

Releasing the Top Cover

Reverse the above procedure to install the top cover.

Maintenance and Service Guide

6–41

Removal and Replacement Procedures

6.22 Serial Connector Module
Serial Connector Module Spare Part Number Information
Serial connector module (includes serial connector
module cable)

378227-001

1. Prepare the computer for disassembly (Section 6.3)
and remove the following components:
a. Hard drive (Section 6.4)
b. Keyboard (Section 6.9)
c. Switch cover (Section 6.10)
d. TouchPad (Section 6.18)
e. Display assembly (Section 6.20)
f. Top cover (Section 6.21)

6–42

Maintenance and Service Guide

Removal and Replacement Procedures

2. Position the computer with the right side toward you.
3. Disconnect the serial connector module cable 1 from the
system board.
4. Remove the two HM5.0×11.0 screw locks 2 that secure
the serial connector module to the base enclosure.
5. Remove the serial connector module 3 from the
base enclosure.

Removing the Serial Connector Module and Cable

Reverse the above procedure to install the serial connector
module.

Maintenance and Service Guide

6–43

Removal and Replacement Procedures

6.23 Audio Board
Audio Board Spare Part Number Information
For use with system boards with discrete video memory
For use with system boards with UMA video memory

385498-001
379811-001

1. Prepare the computer for disassembly (Section 6.3)
and remove the following components:
a. Hard drive (Section 6.4)
b. Keyboard (Section 6.9)
c. Switch cover (Section 6.10)
d. TouchPad (Section 6.18)
e. Display assembly (Section 6.20)
f. Top cover (Section 6.21)

6–44

Maintenance and Service Guide

Removal and Replacement Procedures

2. Disconnect the audio board cable from the system board.

Disconnecting the Audio Board Cable

Maintenance and Service Guide

6–45

Removal and Replacement Procedures

3. Flex the right side of the base enclosure 1 outward until the
USB connectors 2 and audio connectors 3 are clear of
the openings in the base enclosure.

Releasing the Audio Board

6–46

Maintenance and Service Guide

Removal and Replacement Procedures

4. Lift the right side of the audio board 1, and then lift the
board 2 out of the base enclosure.

Removing the Audio Board

Reverse the above procedure to install the audio board.

Maintenance and Service Guide

6–47

Removal and Replacement Procedures

6.24 System Board
System Board Spare Part Number Information
Includes 64 MB of discrete video memory
Includes 32 MB of discrete video memory
Includes UMA video memory

382909-001
379790-001
379791-001

replacing the system board, ensure that the following
✎ When
components are removed from the defective system board and
installed on the replacement system board:
■ Memory modules (Section 6.8 and Section 6.17)
■ TPM security module (Section 6.12)
■ Processor (Section 6.15)
■ Modem board (Section 6.16)
■ Mini PCI communications module (Section 6.19)

1. Prepare the computer for disassembly (Section 6.3) and
remove the following components:
a. Hard drive (Section 6.4)
b. Bluetooth board (Section 6.6)
c. MultiBay II device (Section 6.7)
d. Keyboard (Section 6.9)
e. Switch cover (Section 6.10)
f. Fan (Section 6.13)
g. Heat sink (Section 6.14)
h. TouchPad (Section 6.18)
i. Display assembly (Section 6.20)
j. Top cover (Section 6.21)

6–48

Maintenance and Service Guide

Removal and Replacement Procedures

2. Disconnect the speaker cable from the system board 1.
3. Remove the speaker 2.
speaker is included in the Miscellaneous Plastics Kit, spare
✎ The
part number 379812-001.

Removing the Speaker

Maintenance and Service Guide

6–49

Removal and Replacement Procedures

4. Position the computer with the left side toward you.
5. Disconnect the RJ-11 cable 1 from the system board.
6. Remove the RJ-11 connector 2 from the clip in the base
enclosure.
RJ-11 connector and cable is included in the
✎ The
Miscellaneous Cables Kit, spare part number 389013-001.

Removing the RJ-11 Connector and Cable

6–50

Maintenance and Service Guide

Removal and Replacement Procedures

7. Disconnect the RTC battery cable 1 from the system board.
8. Remove the RTC battery 2 from the clip in the top cover.
RTC battery is included in the Miscellaneous Plastics Kit,
✎ The
spare part number 379812-001.

Removing the RTC Battery

9. Position the computer with the rear panel toward you.

Maintenance and Service Guide

6–51

Removal and Replacement Procedures

10. Remove the two HM5.0×11.0 screw locks on each side of the
external monitor connector.

Removing the System Board Screw Locks

6–52

Maintenance and Service Guide

Removal and Replacement Procedures

11. Position the computer with the front toward you.
12. Disconnect the following cables from the system board:
1 Audio board cables
2 Serial connector cable
3 RTC battery cable
13. Remove the four T8M2.0×8.0 screws 4 that secure the
system board to the base enclosure.

Disconnecting the System Board Cables and Removing the
System Board Screws

Maintenance and Service Guide

6–53

Removal and Replacement Procedures

14. Lift the front edge of the system board 1 until the right/rear
corner is clear of the MultiBay II device shield 2.
15. Slide the system board 3 forward and remove it.

Removing the System Board Screws and Screw Locks

Reverse the above procedures to install the system board.

6–54

Maintenance and Service Guide

7
Specifications
This chapter provides physical and performance specifications.

Table 7-1
Computer
Dimensions
Height (varies from front rear)
Width
Depth
Weight
Notebook with 14.1-inch display,
MultiBay II device, and 6-cell
battery pack

Metric

U.S.

2.65 to 3.35 cm
31.5 cm
25.7 cm

1.04 to 1.32 in
12.40 in
10.12 in

2.4 kg

5.29 lb

Input Power
Operating voltage
Operating current

18.5 V dc @ 3.5 A- 65 W
3.5 A

Temperature
Operating (not writing to
optical disc)
Operating (writing to optical disc)
Nonoperating

Maintenance and Service Guide

0°C to 35°C

32°F to 95°F

5°C to 35°C
-20°C to 60°C

41°F to 95°F
-4°F to 140°F

7–1

Specifications

Table 7-1
Computer (Continued)
Relative humidity (noncondensing)
Operating
Nonoperating

10% to 90%
5% to 95%

10% to 90%
5% to 95%

-15 m to 3,048 m
-15 m to 12,192 m

-50 ft to 10,000 ft
-50 ft to 40,000 ft

Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)
Nonoperating (14.7 to 4.4 psia)
Shock
Operating
Nonoperating

125 g, 2 ms, half-sine
200 g, 2 ms, half-sine

Random Vibration
Operating
Nonoperating

0.75 g zero-to-peak, 10 Hz to 500 Hz,
0.25 oct/min sweep rate
1.50 g zero-to-peak, 10 Hz to 500 Hz,
0.5 oct/min sweep rate

product safety standards specify thermal limits for plastic
✎ Applicable
surfaces. The computer operates well within this range of temperatures.

7–2

Maintenance and Service Guide

Specifications

Table 7-2
14.1-inch, SXGA, TFT Display
Dimensions
Height
Width
Diagonal

28.5 cm
21.3 cm
35.8 cm

Number of colors

Up to 16.8 million

Contrast ratio

200:1

Brightness

180 nits typical7

11.2 in
8.4 in
14.1 in

Pixel resolution
Pitch
Format
Configuration

0.197 × 0.197 mm
1680 × 1050
RGB vertical stripe

Backlight

Edge lit

Character display

80 × 25

Total power consumption

5.5 W

Viewing angle

+/-35° horizontal, +15/-35° vertical
typical

Maintenance and Service Guide

7–3

Specifications

Table 7-3
14.1-inch, XGA, TFT Display
Dimensions
Height
Width
Diagonal

28.5 cm
21.3 cm
35.8 cm

11.2 in
8.4 in
14.1 in

Number of colors

Up to 16.8 million

Contrast ratio

250:1

Brightness

180 nits typical

Pixel resolution
Pitch
Format
Configuration

0.279 × 0.279 mm
1024 × 768
RGB vertical stripe

Backlight

Edge lit

Character display

80 × 25

Total power consumption

4.0 W

Viewing angle

+/-40° horizontal, +20/-40° vertical
typical

7–4

Maintenance and Service Guide

Specifications

Table 7-4
Hard Drives
80-GB*

60-GB*

60-GB*

40-GB*

9.5 mm
70 mm
99 g

9.5 mm
70 mm
99 g

9.5 mm
70 mm
99 g

9.5 mm
70 mm
102 g

ATA-5

ATA-5

ATA-5

ATA-5

100 MB/sec

100 MB/sec

100 MB/sec

100 MB/sec

ATA security

ATA security

ATA security

ATA security

3 ms
13 ms
24 ms

Dimensions
Height
Width
Weight
Interface type
Transfer rate
Synchronous
(maximum)
Security

Seek times (typical read, including setting)
Single track
Average
Maximum

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

Logical blocks†

156,301,488

117,210,240

117,210,240 78,140,160

Disk rotational
speed

5400 rpm

7200 rpm

5400 rpm

Operating
temperature

✎

5400 rpm

5°C to 55°C (41°F to 131°F)

Certain restrictions and exclusions apply. Consult Customer Care
for details.

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual
accessible capacity is less.
†Actual drive specifications may differ slightly.

Maintenance and Service Guide

7–5

Specifications

Table 7-5
Primary 6-cell, Li-Ion Battery Pack
Dimensions
Height
Width
Depth
Weight

2.00 cm
9.40 cm
13.40 cm
0.34 kg

0.79 in
3.70 in
5.28 in
0.75 lb

Energy
Voltage
Amp-hour capacity
Watt-hour capacity

11.1 V
4.4 Ah
48 Wh

Temperature
Operating
Nonoperating

7–6

5°C to 45°C
0°C to 60°C

41°F to 113°F
32°F to 140°F

Maintenance and Service Guide

Specifications

Table 7-6
8X DVD-ROM Drive
Applicable disk

DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R
CD-RW
Photo CD (single and multisession)
CD-Bridge

Center hole diameter

1.5 cm (0.59 in)

Disk diameter
Standard disc
Mini disc

12 cm (4.72 in)
8 cm (3.15 in)

Disk thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

Access time

CD

DVD

< 100 ms
< 175 ms

< 125 ms
< 225 ms

Random
Full stroke
Audio output level

Line-out, 0.7 Vrms

Cache buffer

512 KB

Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA mode 2

3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1,352 KB/s at 1X DVD rate)
16.6 MB/s

Startup time

< 10 seconds

Stop time

< 3 seconds

Maintenance and Service Guide

7–7

Specifications

Table 7-7
DVD+RW/R and CD-RW Combo Drive
Applicable disk

Read:
Write:
DVD-R, DVD-RW,
CD-R and CD-RW
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2,
Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single and
multisession)
CD-Bridge

Center hole diameter

1.5 cm (0.59 in)

Disk diameter
Standard disc
Mini disc

7–8

12 cm (4.72 in)
8 cm (3.15 in)

Maintenance and Service Guide

Specifications

Table 7-7
DVD+RW/R and CD-RW Combo Drive (Continued)
Disk thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

Access time

CD media

DVD media

< 110 ms
< 210 ms

< 130 ms
< 225 ms

Random
Full stroke
Audio output level

Line-out, 0.7 V rms

Cache buffer

2 MB

Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA mode 2

3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s

Startup time

< 15 seconds

Stop time

< 6 seconds

Maintenance and Service Guide

7–9

Specifications

Table 7-8
24X DVD/CD-RW Combo Drive
Applicable disk

Read:
Write:
DVD-R, DVD-RW,
CD-R and CD-RW
DVD-ROM (DVD-5,
DVD-9, DVD-10,
DVD-18),
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2,
Form 1 and 2)
CD-I ready (Mode 2,
Form 1 and 2)
CD-R, CD-RW
Photo CD (single and
multisession)
CD-Bridge

Center hole diameter

1.5 cm (0.59 in)

Disk diameter
Standard disc
Mini disc

7–10

12 cm (4.72 in)
8 cm (3.15 in)

Maintenance and Service Guide

Specifications

Table 7-8
24X DVD/CD-RW Combo Drive (Continued)
Disk thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

Access time

CD media

DVD media

< 110 ms
< 210 ms

< 130 ms
< 225 ms

Random
Full stroke
Audio output level

Line-out, 0.7 V rms

Cache buffer

2 MB

Data transfer rate
CD-R (24X)
CD-RW (10X)
CD-ROM (24X)
DVD (8X)
Multiword DMA mode 2

3600 KB/s (150 KB/s at 1X CD rate)
1500 KB/s (150 KB/s at 1X CD rate)
3600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at 1X DVD rate)
16.6 MB/s

Startup time

< 15 seconds

Stop time

< 6 seconds

Maintenance and Service Guide

7–11

Specifications

Table 7-9
System DMA
Hardware DMA

System Function

DMA0

Not applicable

DMA1*

Not applicable

DMA2*

Not applicable

DMA3

Not applicable

DMA4

Direct memory access controller

DMA5*

Available for PC Card

DMA6

Not assigned

DMA7

Not assigned

*PC Card controller can use DMA 1, 2, or 5.

7–12

Maintenance and Service Guide

Specifications

Table 7-10
System Interrupts
Hardware IRQ

System Function

IRQ0

System timer

IRQ1

Standard 101-/102-Key or Microsoft Natural Keyboard

IRQ2

Cascaded

IRQ3

Intel 82801DB/DBM USB2 Enhanced Host
Controller—24CD

IRQ4

COM1

IRQ5*

Conexant AC—Link Audio
Intel 82801DB/DBM SMBus Controller—24C3
Data Fax Modem with SmartCP

IRQ6

Diskette drive

IRQ7*

Parallel port

IRQ8

System CMOS/real-time clock

IRQ9*

Microsoft ACPI-compliant system

IRQ10*

Intel USB UHCI controller—24C2
Intel 82852/82855 GM/GME Graphic Controller
Realtek RTL8139 Family PCI fast Ethernet Controller

Maintenance and Service Guide

7–13

Specifications

Table 7-10
System Interrupts (Continued)
IRQ11

Intel USB EHCI controller—24CD
Intel USB UHCI controller—24C4
Intel USB UHCI controller—24C7
Intel Pro/Wireless 2200BG
TI OHCI 1394 host controller
TI PCI1410 CardBus controller

IRQ12

Synaptics PS/2 TouchPad

IRQ13

Numeric data processor

IRQ14

Primary IDE channel

IRQ15

Secondary IDE channel

*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.
Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or
✎ PC
IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.

7–14

Maintenance and Service Guide

Specifications

Table 7-11
System I/O Addresses
I/O Address (hex)

System Function (shipping configuration)

000 - 00F

DMA controller no. 1

010 - 01F

Unused

020 - 021

Interrupt controller no. 1

022 - 024

Opti chipset configuration registers

025 - 03F

Unused

02E - 02F

87334 “Super I/O” configuration for CPU

040 - 05F

Counter/timer registers

044 - 05F

Unused

060

Keyboard controller

061

Port B

062 - 063

Unused

064

Keyboard controller

065 - 06F

Unused

070 - 071

NMI enable/RTC

072 - 07F

Unused

080 - 08F

DMA page registers

090 - 091

Unused

092

Port A

093 - 09F

Unused

0A0 - 0A1

Interrupt controller no. 2

Maintenance and Service Guide

7–15

Specifications

Table 7-11
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

0A2 - 0BF

Unused

0C0 - 0DF

DMA controller no. 2

0E0 - 0EF

Unused

0F0 - 0F1

Coprocessor busy clear/reset

0F2 - 0FF

Unused

100 - 16F

Unused

170 - 177

Secondary fixed disk controller

178 - 1EF

Unused

1F0 - 1F7

Primary fixed disk controller

1F8 - 200

Unused

201

Joystick (decoded in ESS1688)

202 - 21F

Unused

220 - 22F

Entertainment audio

230 - 26D

Unused

26E - 26

Unused

278 - 27F

Unused

280 - 2AB

Unused

2A0 - 2A7

Unused

2A8 - 2E7

Unused

2E8 - 2EF

Reserved serial port

7–16

Maintenance and Service Guide

Specifications

Table 7-11
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

2F0 - 2F7

Unused

2F8 - 2FF

Infrared port

300 - 31F

Unused

320 - 36F

Unused

370 - 377

Secondary diskette drive controller

378 - 37F

Parallel port (LPT1/default)

380 - 387

Unused

388 - 38B

FM synthesizer—OPL3

38C - 3AF

Unused

3B0 - 3BB

VGA

3BC - 3BF

Reserved (parallel port/no EPP support)

3C0 - 3DF

VGA

3E0 - 3E1

PC Card controller in CPU

3E2 - 3E3

Unused

3E8 - 3EF

Internal modem

3F0 - 3F7

“A” diskette controller

3F8 - 3FF

Serial port (COM1/default)

CF8 - CFB

PCI configuration index register (PCIDIVO-1)

CFC - CFF

PCI configuration data register (PCIDIVO-1)

Maintenance and Service Guide

7–17

Specifications

Table 7-12
System Memory Map
Size

Memory Address

System Function

640 KB

00000000-0009FFFF

Base memory

128 KB

000A0000-000BFFFF

Video memory

48 KB

000C0000-000CBFFF

Video BIOS

160 KB

000C8000-000E7FFF

Unused

64 KB

000E8000-000FFFFF

System BIOS

15 MB

00100000-00FFFFFF

Extended memory

58 MB

01000000-047FFFFF

Super extended memory

58 MB

04800000-07FFFFFF

Unused

2 MB

08000000-080FFFFF

Video memory (direct access)

4 GB

08200000-FFFEFFFF

Unused

64 KB

FFFF0000-FFFFFFFF

System BIOS

7–18

Maintenance and Service Guide

A
Connector Pin Assignments

Table A-1
Audio-Out (Headphone)

Pin

Signal

Pin

Signal

1

Audio out, left channel

3

Ground

2

Audio out, right channel

Maintenance and Service Guide

A–1

Connector Pin Assignments

Table A-2
Audio-In (Microphone)

Pin

Signal

Pin

Signal

1

Audio signal in

3

Ground

2

Audio signal in

Table A-3
Universal Serial Bus

Pin

Signal

Pin

Signal

1

+5 VDC

3

Data +

2

Data –

4

Ground

A–2

Maintenance and Service Guide

Connector Pin Assignments

Table A-4
Serial

Pin

Signal

Pin

Signal

1

Carrier detect

6

Data set ready

2

Receive data

7

Ready to send

3

Transmit data

8

Clear to send

4

Data terminal ready

9

Ring indicator

5

Ground

Maintenance and Service Guide

A–3

Connector Pin Assignments

Table A-5
External Monitor

Pin

Signal

Pin

Signal

1

Red analog

9

+5 VDC

2

Green analog

10

Ground

3

Blue analog

11

Monitor detect

4

Not connected

12

DDC 2B data

5

Ground

13

Horizontal sync

6

Ground analog

14

Vertical sync

7

Ground analog

15

DDC 2B clock

8

Ground analog

A–4

Maintenance and Service Guide

Connector Pin Assignments

Table A-6
S-Video-Out

Pin

Signal

Pin

Signal

1

S-VHS color (C) signal

5

TV-CD

2

Composite video signal

6

S-VHS intensity ground

3

S-VHS intensity (Y) signal

7

Composite video ground

4

S-VHS color ground

Table A-7
RJ-45 (Network)

Pin

Signal

Pin

Signal

1

Transmit +

5

Unused

Maintenance and Service Guide

A–5

Connector Pin Assignments

Table A-7
RJ-45 (Network)
2

Transmit –

6

Receive –

3

Receive +

7

Unused

4

Unused

8

Unused

Table A-8
RJ-11 (Modem)

Pin

Signal

Pin

Signal

1

Unused

4

Unused

2

Tip

5

Unused

3

Ring

6

Unused

A–6

Maintenance and Service Guide

B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the computer permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the computer meets the
requirements for use in the country where the equipment
is purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the computer is used.

Maintenance and Service Guide

B–1

Power Cord Set Requirements

General Requirements
The requirements listed below are applicable to all countries.

B–2

■

The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).

■

All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the
country where the power cord set will be used.

■

The power cord sets must have a minimum current capacity
of 10 amps and a nominal voltage rating of 125 or 250 V AC,
as required by each country’s power system.

■

The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the computer.

Maintenance and Service Guide

Power Cord Set Requirements

Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country/Region

Accredited Agency

Applicable Note Number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

Canada

CSA

2

Denmark

DEMKO

1

Finland

FIMKO

1

France

UTE

1

Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide

B–3

Power Cord Set Requirements

3-Conductor Power Cord Set Requirements (Continued)
Country/Region

Accredited Agency

Applicable Note Number

Korea

EK

4

The Netherlands

KE A

1

Norway

NEMKO

1

People’s Republic
of China

CCC

5

Sweden

SEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4

United Kingdom

BSI

1

United States

UL

2

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.

B–4

Maintenance and Service Guide

C
Screw Listing
This appendix provides specification and reference information
for the screws and screw locks used in the computer. All screws
and screw locks listed in this appendix are available in the
Screw Kit, spare part number 379813-001.

Table C-1
Phillips 1.5×4.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

5

4.0 mm

1.5 mm

4.5 mm

Where used:
2 screws that secure the hard drive frame to the hard drive (documented in
Section 6.4)

Phillips PM1.5×4.0 Screw Locations

Maintenance and Service Guide

C–1

Screw Listing

Table C-1
Phillips PM1.5×4.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

5

4.0 mm

1.5 mm

4.5 mm

Where used:
2 screws that secure the hard drive cover to the computer (screws are captured
on the cover by C clips; documented in Section 6.4)

Phillips PM1.5×4.0 Screw Locations

C–2

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips 1.5×4.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

5

4.0 mm

1.5 mm

4.5 mm

Where used:
One screw that secures the memory module compartment cover to the
computer (screw is secured to the cover by a C clip; documented in Section 6.8)

Phillips PM1.5×4.0 Screw Location

Maintenance and Service Guide

C–3

Screw Listing

Table C-2
Phillips PM2.5×13.0 Spring-loaded Hard Drive Retention Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

1

13.0 mm

2.5 mm

5.5 mm

Where used:
One screw that secures the hard drive to the computer (screw is captured on the
hard drive frame by a C clip; documented in Section 6.4)

Phillips PM2.5×13.0 Screw Location

C–4

Maintenance and Service Guide

Screw Listing

Table C-3
Phillips PM2.5×4.0 Shoulder Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

4.0 mm

2.5 mm

4.0 mm

Where used:
4 screws that secure the hard drive frame to the hard drive (documented in
Section 6.4)

Phillips PM2.5×4.0 Shoulder Screw Locations

Maintenance and Service Guide

C–5

Screw Listing

Table C-4
Phillips PM2.0×5.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

3

5.0 mm

2.0 mm

4.5 mm

Where used:
One screw that secures the MultiBay II device to the computer (documented in
Section 6.7)

Phillips PM2.0×5.0 Screw Location

C–6

Maintenance and Service Guide

Screw Listing

Table C-4
Phillips PM2.0×5.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

3

5.0 mm

2.0 mm

4.5 mm

Where used:
2 screws that secure the display assembly to the computer (documented in
Section 6.20)

Phillips PM2.0×5.0 Screw Locations

Maintenance and Service Guide

C–7

Screw Listing

Table C-5
Torx8 T8M2.0×8.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

21

8.0 mm

2.0 mm

4.0 mm

Where used:
3 screws that secure the keyboard to the computer (documented in
Section 6.9)

Torx 8 T8M2.0×8.0 Screw Locations

C–8

Maintenance and Service Guide

Screw Listing

Table C-5
Torx8 T8M2.0×8.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

21

8.0 mm

2.0 mm

4.0 mm

Where used:
4 screws that secure the display assembly to the computer (documented in
Section 6.20)

Torx 8 T8M2.0×8.0 Screw Locations

Maintenance and Service Guide

C–9

Screw Listing

Table C-5
Torx8 T8M2.0×8.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

21

8.0 mm

2.0 mm

4.0 mm

Where used:
10 screws that secure the top cover to the computer (documented in
Section 6.21)

Torx 8 T8M2.0×8.0 Screw Locations

C–10

Maintenance and Service Guide

Screw Listing

Table C-5
Torx8 T8M2.0×8.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Black

21

8.0 mm

2.0 mm

4.0 mm

Where used:
4 screws that secure the system board to the computer (documented in
Section 6.24)

Torx 8 T8M2.0×8.0 Screw Locations

Maintenance and Service Guide

C–11

Screw Listing

Table C-6
Phillips PM2.0×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

7

2.0 mm

3.0 mm

4.0 mm

Where used:
5 screws that secure the LED board to the switch cover (documented in
Section 6.11)

Phillips PM2.0×3.0 Screw Locations

C–12

Maintenance and Service Guide

Screw Listing

Table C-6
Phillips PM2.0×3.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Silver

7

2.0 mm

3.0 mm

4.0 mm

Where used:
2 screws that secure the top cover to the computer in the hard drive bay
(documented in Section 6.21)

Phillips PM2.0×3.0 Screw Locations

Maintenance and Service Guide

C–13

Screw Listing

Table C-7
Phillips PM2.0×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

2

3.0 mm

2.0 mm

4.0 mm

Where used:
2 screws that secure the modem board to the computer (documented in
Section 6.16)

Phillips PM2.0×3.0 Screw Locations

C–14

Maintenance and Service Guide

Screw Listing

Table C-8
Phillips 1.5×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

1

3.0 mm

1.5 mm

2.25 mm

Where used:
One screw that secures the TPM security module to the computer (documented
in Section 6.12)

Phillips 1.5×3.0 Screw Location

Maintenance and Service Guide

C–15

Screw Listing

Table C-9
Phillips PM2.0×7.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

2

7.0 mm

2.0 mm

4.5 mm

Where used:
2 screws that secure the fan to the computer (screws are captured on the fan
assembly by an O clip; documented in Section 6.13)

Phillips PM2.0×7.0 Screw Locations

C–16

Maintenance and Service Guide

Screw Listing

Table C-10
Phillips PM2.0x8.0 Shoulder Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

8.0 mm

2.0 mm

5.0 mm

Where used:
4 screws that secure the heat sink to the computer (screws are captured on the
heat sink by C clips; documented in Section 6.14)

Phillips PM2.0x8.0 Shoulder Screw Locations

Maintenance and Service Guide

C–17

Screw Listing

Table C-11
Phillips PM2.0×4.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Black

2

4.0 mm

2.0 mm

4.0 mm

Where used:
2 screws that secure the top cover to the computer (documented in
Section 6.21)

Phillips PM2.0×4.0 Screw Locations

C–18

Maintenance and Service Guide

Screw Listing

Table C-12
Hex Socket HM5.0×11.0 Screw Lock

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

11.0 mm

2.5 mm

5.0 mm

Where used:
2 screw locks that secure the serial connector module to the computer
(documented in Section 6.22)

Hex Socket HM5.0×11.0 Screw Lock Locations

Maintenance and Service Guide

C–19

Screw Listing

Table C-12
Hex Socket HM5.0×11.0 Screw Lock (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

11.0 mm

2.5 mm

5.0 mm

Where used:
2 screw locks that secure the system board to the computer (documented in
Section 6.24)

Hex Socket HM5.0×11.0 Screw Lock Locations

C–20

Maintenance and Service Guide

D
Display Component Recycling

Å

WARNING: The backlight contains mercury. Caution should be
exercised when removing and handling the backlight to avoid
damaging this component and causing exposure to the mercury.

Ä

CAUTION: The procedures in this appendix can result in damage to
display components. The only components intended for recycling
purposes are the liquid crystal display (LCD) panel and the backlight.
Careful handling should be exercised when removing these
components.

Disposal
✎ Materials
This HP product contains mercury in the backlight of the display
assembly and may require special handling at end of life.
Disposal of mercury may be regulated because of environmental
considerations. For disposal or recycling information, contact
your local authorities or visit the Electronic Industries Alliance
(EIA) at http://www.eiae.org.

Maintenance and Service Guide

D–1

Display Component Recycling

This appendix provides disassembly instructions for the display
assembly. The display assembly must be disassembled to gain
access to the backlight 1 and the liquid crystal display (LCD)
panel 2.

procedures differ from one display assembly to
✎ Disassembly
another. The procedures provided in this appendix are general

disassembly instructions. Specific details, such as screw sizes,
quantities, and locations, and component shapes and sizes, can
vary from one computer model to another.

D–2

Maintenance and Service Guide

Display Component Recycling

Perform the following steps to disassemble the display assembly:
1. Remove all screw covers 1 and screws 2 that secure the
display bezel to the display assembly.

Removing the Display Bezel Screw Covers and Screws

Maintenance and Service Guide

D–3

Display Component Recycling

2. Lift up and out on the left and right inside edges 1 and the
top and bottom inside edges 2 of the display bezel until the
bezel disengages from the display assembly.
3. Remove the display bezel 3.

Removing the Display Bezel

D–4

Maintenance and Service Guide

Display Component Recycling

4. Disconnect all display panel cables 1 from the display
inverter and remove the inverter 2.

Removing the Display Inverter

Maintenance and Service Guide

D–5

Display Component Recycling

5. Remove all screws 1 that secure the display panel assembly
to the display enclosure.
6. Remove the display panel assembly 2 from the display
enclosure.

Removing the Display Panel Assembly

D–6

Maintenance and Service Guide

Display Component Recycling

7. Turn the display panel assembly upside down.
8. Remove all screws that secure the display panel frame to the
display panel.

Removing the Display Panel Frame Screws

Maintenance and Service Guide

D–7

Display Component Recycling

9. Use a sharp-edged tool to cut the tape 1 that secures the side
of the display panel to the display panel frame.
10. Remove the display panel frame 2 from the display panel.

Removing the Display Frame

D–8

Maintenance and Service Guide

Display Component Recycling

11. Remove the screws 1 that secure the backlight cover to the
display panel.
12. Lift the top edge of the backlight cover 2 and swing it
forward.
13. Remove the backlight cover.

Removing the Backlight Cover

Maintenance and Service Guide

D–9

Display Component Recycling

14. Turn the display panel right-side up.
15. Remove the backlight cables 1 from the clip 2 in the
display panel.

Releasing the Backlight Cables

D–10

Maintenance and Service Guide

Display Component Recycling

16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel.

Removing the Backlight Frame

Maintenance and Service Guide

D–11

Display Component Recycling

Å

WARNING: The backlight contains mercury. Caution should be
exercised when removing and handling the backlight to avoid
damaging this component and causing exposure to the mercury.

18. Slide the backlight out of the backlight frame.

Removing the Backlight

D–12

Maintenance and Service Guide

Display Component Recycling

19. Disconnect the display cable 1 from the LCD panel.
20. Remove the screws 2 that secure the LCD panel to the
display rear panel.
21. Release the LCD panel 3 from the display rear panel.
22. Remove the tape 4 that secures the LCD panel to the display
rear panel.

Releasing the LCD Panel

Maintenance and Service Guide

D–13

Display Component Recycling

23. Remove the LCD panel.

Removing the LCD Panel

24. Recycle the display backlight and LCD panel.

D–14

Maintenance and Service Guide

Index
A
AC adapter, spare part
numbers 4–18, 4–20, 4–26
Adjustable Notebook Stand,
spare part number 4–17,
4–21
Altiris Local Recovery 3–7
Application and Driver Recovery disc 3–6, 3–14
applications, reinstalling or
repairing 3–10, 3–12, 3–14
arrow keys 1–15
audio board
removal 6–44
spare part numbers 4–11,
4–26, 6–44
audio board cable 4–15
audio troubleshooting 2–21
audio-in jack
location 1–9
pin assignments A–2
audio-out jack
location 1–9
pin assignments A–1

B
base enclosure rubber screw
caps 4–13

Maintenance and Service Guide

base enclosure, spare part
number 4–9, 4–25
battery bay 1–21
battery light 1–7
battery locking latch 1–21
battery pack
removal 6–6
spare part numbers 4–11,
4–21
specifications 7–6
battery release latch 1–21
BIOS information, displaying
3–1
Bluetooth board
removal 6–12
spare part number 4–11,
4–21, 6–12
Bluetooth board cable 4–15
bottom components 1–20

C
cables, service considerations
5–2
caps lock key 1–15
caps lock light 1–17
carrying cases, spare part
numbers 4–17, 4–20, 4–21

Index–1

Index

category, identifying computer
3–2
components
bottom 1–20
front 1–6
keyboard 1–12, 1–14
left-side 1–10
rear 1–10
right-side 1–8
top 1–16, 1–18
computer feet
illustrated 4–13
locations 6–11
computer model, family, type,
and serial number 3–2
Computer Setup
Advanced Menu 2–4
Main Menu 2–2
overview 2–1
Security Menu 2–3
Tools Menu 2–4
computer specifications 7–1
connector pin assignments
audio-in (microphone) A–2
audio-out (headphone) A–1
external monitor A–4
monitor A–4
RJ-11 (modem) A–6
RJ-45 (network) A–5
serial A–3
S-Video-out A–5
Universal Serial Bus (USB)
A–2
connectors, service
considerations 5–2

Index–2

D
data, safeguarding 3–7
design overview 1–22
disassembly sequence chart
6–3
diskette drive
OS loading problems 2–19
precautions 5–3
display assembly
removal 6–36
spare part numbers 4–3,
4–24, 6–36
specifications 7–3, 7–4
display release button 1–7
display switch 1–17
docking connector 1–21
docking device
spare part number 4–17,
4–22
troubleshooting 2–14
docking station, spare part
number 4–17, 4–22
downloading software 3–3
drivers, reinstalling or
repairing 3–14
drives, preventing damage 5–3
DVD+RW/R and CD-RW
Combo Drive
OS loading problems 2–20
precautions 5–3
removal 6–13
spare part number 4–9,
4–16, 4–22, 6–13
specifications 7–8

Maintenance and Service Guide

Index

DVD/CD-RW Combo Drive
OS loading problems 2–20
precautions 5–3
removal 6–13
spare part number 4–9,
4–16, 4–22, 6–13
specifications 7–10
DVD-ROM drive
OS loading problems 2–20
precautions 5–3
removal 6–13
spare part number 4–9,
4–16, 4–22, 6–13
specifications 7–7

E
electrostatic discharge 5–4,
5–8
embedded numeric keyoad
1–15
exhaust vents 1–11
external monitor port
location 1–13
pin assignments A–4
External MultiBay II, spare
part number 4–17

F
f1 to f12 keys 1–15

family, identifying computer
3–2
fan
removal 6–24
spare part number 4–5,
4–24, 6–24
features 1–2

Maintenance and Service Guide

feet
illustrated 4–13
locations 6–11
flowcharts, troubleshooting
no audio 2–21, 2–22
no network/modem
connection 2–26
no OS loading 2–15
no OS loading from
diskette drive 2–19
no OS loading from hard
drive 2–16, 2–17, 2–18
no OS loading from optical
drive 2–20
no power 2–8, 2–10, 2–11
no video 2–12, 2–13
nonfunctioning device
2–23
nonfunctioning docking
device 2–14
nonfunctioning keyboard
2–24
nonfunctioning pointing
device 2–25
fn key 1–15
front components 1–6

G
grounding equipment and
methods 5–6

H
hard drive
OS loading problems 2–16
precautions 5–3
removal 6–7

Index–3

Index

spare part numbers 4–11,
4–16, 4–25, 4–26, 6–7
specifications 7–5
hard drive bay 1–21
hard drive cover
illustatrated 4–13
removal 6–8
hard drive light 1–7
headphone jack
location 1–9
pin assignments A–1
heat sink
removal 6–25
spare part number 4–5,
4–25, 6–25
HP Web site 3–3

I
I/O address specifications
7–15
Info Center button 1–17
infrared port 1–7
interrupt specifications 7–13

K
keyboard
removal 6–16
spare part numbers 4–3,
4–22, 4–23, 4–24, 6–16
troubleshooting 2–24
keyboard components 1–12,
1–14

Index–4

L
LED board
removal 6–22
spare part number 4–3,
4–24, 6–22
LED board cable 4–15
left-side components 1–10

M
mass storage devices, spare
part numbers 4–16
memory map specifications
7–18
memory module
removal 6–14, 6–31
spare part numbers 4–5,
4–21, 6–14, 6–31
memory module compartment
1–21
memory module compartment
cover
illustatrated 4–13
removal 6–14
microphone jack
location 1–9
pin assignments A–2
microphone, location 1–9
Mini PCI communications
module
removal 6–34
spare part numbers 4–7,
4–21, 4–22
Miscellaneous Cable Kit
components 4–14
spare part number 4–15,
4–26

Maintenance and Service Guide

Index

Miscellaneous Plastics Kit
components 4–12
spare part number 4–9,
4–13, 4–26
model, identifying computer
3–2
modem board
removal 6–30
spare part number 4–5,
4–26, 6–30
modem cable
illustrated 4–15
removal 6–50
modem jack
location 1–10
pin assignments A–6
modem, troubleshooting 2–26
monitor port
location 1–13
pin assignments A–4
MultiBay II device
location 1–9
removal 6–13
spare part numbers 4–9,
4–16
MultiBay II eject assembly,
spare part number 4–9, 4–26
MultiBay II space saver 4–13

N
network jack
location 1–10
pin assignments A–5
network, troubleshooting 2–26
nonfunctioning device,
troubleshooting 2–14, 2–23

Maintenance and Service Guide

num lock key 1–15
num lock light 1–17

O
operating system
System Restore 3–6
Windows reinstalling or
repairing 3–14
Operating System disc 3–6,
3–10, 3–12
optical drive
OS loading problems 2–20
precautions 5–3
removal 6–13
spare part numbers 4–9,
4–16, 6–13
specifications 7–7, 7–10

P
packing precautions 5–5
PC Card eject buttons 1–11
PC Card slot space saver,
illustatrated 4–13
PC Card slots 1–11
plastic parts 5–2
pointing device,
troubleshooting 2–25
pointing stick 1–19
pointing stick buttons 1–19
power button 1–17
power connector 1–13
power cord
set requirements B–2
spare part numbers 4–18,
4–20
power light 1–6, 1–17

Index–5

Index

power management features
1–5
power supply, spare part
numbers 4–18, 4–20, 4–26
power, troubleshooting 2–8
presentation mode button 1–17
processor
removal 6–28
spare part numbers 4–5,
4–25, 6–28
product name and number,
computer 3–2

R
rear components 1–10
reinstalling or repairing
software 3–10, 3–12, 3–14
See also System Restore
removal/replacement
preliminaries 5–1
procedures 6–1
restore points 3–8
right-side components 1–8
RJ-11 cable
illustrated 4–15
removal 6–50
RJ-11 jack
location 1–10
pin assignments A–6
RJ-45 jack
location 1–10
pin assignments A–5
ROM
downloading and installing
3–3

Index–6

finding version information
3–1
obtaining updates 3–1
ROMPaq 3–3
RTC battery
illustrated 4–13
removal 6–51

S
Screw Kit
contents C–1
spare part number 4–19,
4–26, C–1
screw listing C–1, D–1
SD Memory Card slot 1–11
security cable slot 1–10
serial connector module
removal 6–42
spare part number 4–9,
4–24, 6–42
serial connector module cable
4–15
serial number 3–2, 4–1, 6–2
serial port
location 1–9
pin assignments A–3
service considerations 5–2
smart card reader 1–11
snapshot 3–7, 3–8
SoftPaq 3–3
software
reinstalling or repairing
3–10, 3–12, 3–14
ROMPaq 3–3
SoftPaq 3–3
System Restore 3–8

Maintenance and Service Guide

Index

updates 3–3
updating 3–1
speakers
illustrated 4–13
location 1–7
specifications
battery pack 7–6
computer 7–1
display 7–3, 7–4
DVD+RW/R and CD-RW
Combo Drive 7–8
DVD/CD-RW Combo
Drive 7–10
DVD-ROM drive 7–7
hard drive 7–5
I/O addresses 7–15
interrupts 7–13
memory map 7–18
optical drive 7–7, 7–10
system DMA 7–12
static shielding materials 5–8
S-Video-out jack
location 1–13
pin assignments A–5
switch cover
removal 6–20
spare part number 4–3,
4–24, 6–20
system board
removal 6–48
spare part numbers 4–9,
4–24, 4–26, 6–48
system DMA 7–12
system memory map 7–18
system recovery 3–6

Maintenance and Service Guide

System Restore 3–8
system ROM, downloading
and installing 3–3

T
tools required 5–1
top components 1–16, 1–18
top cover
removal 6–38
spare part number 4–5,
4–24, 6–38
TouchPad
location 1–19
removal 6–32
spare part number 4–5,
4–25, 6–32
TouchPad left/right buttons
1–19
TouchPad scroll zone 1–19
TPM security module
removal 6–23
spare part number 4–3,
4–25, 6–23
transporting precautions 5–5
travel battery connector 1–21
troubleshooting
audio 2–21
Computer Setup 2–1
docking device 2–14
flowcharts 2–5
keyboard 2–24
modem 2–26
network 2–26
nonfunctioning device
2–14, 2–23
OS loading 2–15

Index–7

Index

overview 2–1
pointing device 2–25
power 2–8
video 2–12

U
Universal Serial Bus (USB)
diskette drive, spare part
number 4–17, 4–21
Universal Serial Bus (USB)
port
location 1–9, 1–11
pin assignments A–2

V
vents 1–21
video troubleshooting 2–12
volume buttons 1–17, 1–19

W
Windows applications key
1–15
Windows logo key 1–15
wireless button 1–17
wireless light 1–6, 1–17
workstation precautions 5–6

Index–8

Maintenance and Service Guide



---

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Title                           : Maintenance and Service Guide
Description                     : HP Compaq nc6220 and nc6230 Notebook PC
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