HP Color LaserJet 2700 Series Printers User Guide ENWW Laser Jet C00748997

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User Manual: HP HP Color LaserJet 2700 - User Guide

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HP Color LaserJet 2700 Series printers
User Guide

HP Color LaserJet 2700 Series printer

User Guide

Trademark Credits

Adobe®, AdobePhotoShop®, and
PostScript® are trademarks of Adobe
Systems Incorporated.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 2, 10/2006
Q7824-90932

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
Corel® is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.
Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of the
Microsoft Corporation.
UNIX® is a registered trademark of The
Open Group.

Table of contents

1 Printer basics
Printers at a glance .............................................................................................................................. 2
Features at a glance ............................................................................................................................. 3
Walkaround .......................................................................................................................................... 4
Printer software .................................................................................................................................... 6
Supported operating systems and printer drivers ................................................................ 6
Additional drivers ................................................................................................................. 6
Opening the printer drivers .................................................................................................. 7
Software for Windows .......................................................................................................... 8
The HP ToolboxFX .............................................................................................. 8
Software for Macintosh ........................................................................................................ 8
PostScript Printer Description (PPD) files ........................................................... 8
Macintosh Configure Device ............................................................................... 8
Software for networks .......................................................................................................... 9
HP Web Jetadmin ............................................................................................... 9
UNIX .................................................................................................................... 9
Linux .................................................................................................................... 9
Embedded Web server ....................................................................................... 9
Print-media specifications .................................................................................................................. 10
Tray 1 and tray 2 ............................................................................................................... 10
Optional tray 3 ................................................................................................................... 11
Selecting print media .......................................................................................................................... 12
Paper to avoid .................................................................................................................... 12
Paper that can damage the printer .................................................................................... 12
Printing and storage environment ...................................................................................................... 13
Printing on special media ................................................................................................................... 14
Transparencies .................................................................................................................. 14
Glossy paper ...................................................................................................................... 14
Colored paper .................................................................................................................... 14
Envelopes .......................................................................................................................... 14
Labels ................................................................................................................................ 15
Heavy paper ...................................................................................................................... 15
Preprinted forms and letterhead ........................................................................................ 15
Recycled paper .................................................................................................................. 16
HP LaserJet media ............................................................................................................ 16
2 Control panel
Understanding control-panel features ................................................................................................ 18
Using the control-panel menus ........................................................................................................... 20

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To use the menus .............................................................................................................. 20
Reports menu .................................................................................................................... 21
System Setup menu .......................................................................................................... 22
Network Config. menu (HP Color LaserJet 2700n printer only) ......................................... 24
Service menu ..................................................................................................................... 25
Using the printer control panel in shared environments ..................................................................... 26
3 I/O configuration
USB configuration .............................................................................................................................. 28
Connecting the USB cable ................................................................................................. 28
Network configuration (HP Color LaserJet 2700n only) ..................................................................... 29
Set up the printer and use it on the network ...................................................................... 29
To set up a network port-connected configuration (direct mode or peer-topeer printing) ..................................................................................................... 29
Using the embedded Web server or the HP ToolboxFX .................................................... 30
Setting a system password ................................................................................................ 30
Using the printer control panel ........................................................................................... 30
IP configuration ................................................................................................. 30
Manual configuration ........................................................................ 30
Automatic configuration .................................................................... 31
Link speed and link duplex settings .................................................................. 31
Supported network protocols ............................................................................................. 32
TCP/IP ............................................................................................................................... 33
Internet Protocol (IP) ......................................................................................... 33
Transmission Control Protocol (TCP) ............................................................... 33
IP address ......................................................................................................... 33
Configuring IP parameters ................................................................................ 33
Dynamic Host Configuration Protocol (DHCP) ................................. 34
BOOTP ............................................................................................. 34
Subnets ............................................................................................................. 34
Subnet mask ..................................................................................... 34
Gateways .......................................................................................................... 34
Default gateway ................................................................................ 34
4 Printing tasks
Controlling print jobs ........................................................................................................................... 36
Source ............................................................................................................................... 36
Type and Size .................................................................................................................... 36
Priority for print settings ..................................................................................................... 37
Configuring trays ................................................................................................................................ 38
Configuring size ................................................................................................................. 38
Configuring type ................................................................................................................. 38
Configuring trays for custom paper .................................................................................... 38
Printing from tray 1 (100-sheet multipurpose tray) ............................................................ 38
Loading tray 1 ................................................................................................... 38
Printing from tray 2 or optional tray 3 ................................................................................. 40
Loading tray 2 ................................................................................................... 41
Loading optional tray 3 ...................................................................................... 43
Loading special media ....................................................................................................... 46
Using features in the Windows printer driver ...................................................................................... 47
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Creating and using quick sets ............................................................................................ 47
Using watermarks .............................................................................................................. 48
Resizing documents .......................................................................................................... 48
Setting a custom paper size from the printer driver ........................................................... 48
Using different paper and printing covers .......................................................................... 49
Printing a blank first page .................................................................................................. 49
Printing multiple pages on one sheet of paper .................................................................. 49
Setting the color options .................................................................................................... 50
Using the HP Digital Imaging Options dialog box .............................................................. 50
Using the Services tab ....................................................................................................... 51
Using features in the Macintosh printer driver .................................................................................... 52
Creating and using presets in Mac OS X ........................................................................... 52
Printing a cover page ......................................................................................................... 52
Printing multiple pages on one sheet of paper .................................................................. 53
Setting the color options .................................................................................................... 53
Using 2-sided (duplex) printing ........................................................................................................... 54
Manual 2-sided printing ..................................................................................................... 54
Stopping a print request ..................................................................................................................... 56
To stop the current print job from the printer control panel ................................................ 56
To stop the current print job from the software program .................................................... 56
5 Managing the printer
Using printer information pages ......................................................................................................... 58
Using the embedded Web server ....................................................................................................... 60
To access the embedded Web server by using a network connection .............................. 60
Embedded Web server sections ........................................................................................ 61
Using the HP ToolboxFX .................................................................................................................... 63
To view the HP ToolboxFX ................................................................................................ 63
Status ................................................................................................................................. 64
Event log ........................................................................................................... 64
Alerts .................................................................................................................................. 65
Set up status alerts ........................................................................................... 65
Set up e-mail alerts ........................................................................................... 65
Help ................................................................................................................................... 65
Device settings .................................................................................................................. 66
Device information ............................................................................................ 66
Paper handling .................................................................................................. 67
Printing .............................................................................................................. 67
PCL ................................................................................................................... 67
PostScript .......................................................................................................... 67
Print quality ....................................................................................................... 68
Print density ...................................................................................................... 68
Paper types ....................................................................................................... 68
System setup .................................................................................................... 69
Service .............................................................................................................. 69
Network settings ................................................................................................................ 69
Using Macintosh Configure Device .................................................................................................... 70
6 Color

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Using color ......................................................................................................................................... 72
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HP ImageREt ..................................................................................................................... 72
Media selection .................................................................................................................. 72
Color options ...................................................................................................................... 72
Standard red-green-blue (sRGB) ....................................................................................... 72
Printing in four colors (CMYK) ........................................................................................... 72
Managing color ................................................................................................................................... 73
Print in Grayscale .............................................................................................................. 73
Automatic or manual color adjustment .............................................................................. 73
Manual color options ......................................................................................... 73
Restricting color printing .................................................................................................... 74
Matching colors .................................................................................................................................. 76
Using the HP ToolboxFX to print the Microsoft Office Basic Colors palette ...................... 76
Sample book color matching ............................................................................................. 76
7 Maintenance
Managing supplies ............................................................................................................................. 80
Supplies life ....................................................................................................................... 80
Approximate print-cartridge replacement intervals ............................................................ 80
Checking the print-cartridge life ......................................................................................... 80
Print-cartridge storage ....................................................................................................... 81
HP print cartridges ............................................................................................................. 81
Non-HP print cartridges ..................................................................................................... 81
Print-cartridge authentication ............................................................................................. 82
HP fraud hotline and Web site ........................................................................................... 82
Replacing supplies and parts ............................................................................................................. 83
Supply replacement guidelines .......................................................................................... 83
Changing print cartridges ................................................................................................... 83
To change the print cartridge ............................................................................ 83
Cleaning the printer ............................................................................................................................ 86
To clean the printer using the printer control panel ........................................................... 86
To clean the printer using the HP ToolboxFX .................................................................... 86
8 Problem solving
Basic troubleshooting checklist .......................................................................................................... 88
Factors that affect printer performance .............................................................................. 88
Control-panel messages .................................................................................................................... 89
Jams ................................................................................................................................................... 94
Common causes of jams ................................................................................................... 94
Clearing jams ..................................................................................................................... 95
Paper-handling problems ................................................................................................................. 107
Printer response problems ............................................................................................................... 111
Printer control-panel problems ......................................................................................................... 113
Color-printing problems .................................................................................................................... 114
Incorrect printer output ..................................................................................................................... 116
Printer output problems ................................................................................................... 116
Guidelines for printing with different fonts ........................................................................ 117
Macintosh problems ......................................................................................................................... 118
Solving problems with Mac OS X .................................................................................... 118
Software program problems ............................................................................................................. 121
Print-quality troubleshooting ............................................................................................................. 122
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Print-quality problems associated with media .................................................................. 122
Overhead transparency defects ....................................................................................... 122
Print-quality problems associated with the environment .................................................. 123
Print quality problems associated with jams .................................................................... 123
Print-quality problems associated with toner buildup inside the printer ........................... 123
Using the HP ToolboxFX to troubleshoot print-quality problems .................................... 124
Calibrating the printer ...................................................................................................... 125
Network problems (HP Color LaserJet 2700n only) ......................................................................... 126
Appendix A Supplies and accessories
Parts and supplies ............................................................................................................................ 130
Ordering by using the embedded Web server .................................................................................. 132
Ordering by using the HP ToolboxFX ............................................................................................... 133
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 136
Print cartridge, transfer unit, and fuser limited warranty statement .................................................. 137
HP Customer Care ........................................................................................................................... 138
Online Services ................................................................................................................ 138
Telephone support ........................................................................................................... 138
Software utilities, drivers, and electronic information ....................................................... 138
HP direct ordering for accessories or supplies ................................................................ 138
HP service information ..................................................................................................... 138
HP service agreements ................................................................................................... 138
The HP ToolboxFX .......................................................................................................... 139
HP support and information for Macintosh computers ..................................................... 139
HP maintenance agreements ........................................................................................................... 140
On-site service agreements ............................................................................................. 140
Next-day on-site service .................................................................................. 140
Weekly (volume) on-site service ..................................................................... 140
Extended warranty ........................................................................................................... 140
Repacking the printer ....................................................................................................................... 141
Appendix C Printer specifications
Physical specifications ..................................................................................................................... 143
Electrical specifications .................................................................................................................... 144
Power-consumption specifications ................................................................................................... 145
Acoustic emissions ........................................................................................................................... 146
Operating-environment specifications .............................................................................................. 147
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 150
Environmental product stewardship program ................................................................................... 151
Protecting the environment .............................................................................................. 151
Ozone production ............................................................................................................ 151
Power consumption ......................................................................................................... 151
Paper use ........................................................................................................................ 151
Plastics ............................................................................................................................ 151
HP LaserJet printing supplies .......................................................................................... 151

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HP printing supplies returns and recycling program information ..................................... 151
Paper ............................................................................................................................... 152
Material restrictions .......................................................................................................... 152
Disposal of waste equipment by users in private households in the European
Union ............................................................................................................................... 152
Material Safety Data Sheet (MSDS) ................................................................................ 152
Extended warranty ........................................................................................................... 152
For more information ....................................................................................................... 153
Declaration of conformity ................................................................................................................. 154
Safety statements ............................................................................................................................. 155
Laser safety ..................................................................................................................... 155
Canadian DOC regulations .............................................................................................. 155
EMI statement (Korea) ..................................................................................................... 155
VCCI statement (Japan) .................................................................................................. 155
Power cord statement (Japan) ......................................................................................... 155
Laser statement for Finland .............................................................................................................. 156
Appendix E Working with memory
Printer memory ................................................................................................................................. 157
Installing memory DIMMs ................................................................................................................. 158
To install memory and font DIMMs .................................................................................. 158
Enabling memory ............................................................................................................. 160
To enable memory for Windows ..................................................................... 160
Checking DIMM installation ............................................................................................. 161
To check DIMM installation ............................................................................. 161
Glossary ........................................................................................................................................................... 163
Index ................................................................................................................................................................. 165

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Printer basics

This chapter contains basic information about the printer features:

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●

Printers at a glance

●

Features at a glance

●

Walkaround

●

Printer software

●

Print-media specifications

●

Selecting print media

●

Printing and storage environment

●

Printing on special media

Printers at a glance

HP Color LaserJet 2700 printer

HP Color LaserJet 2700n printer

●

HP Color LaserJet 2700 printer, plus:

Prints up to 20 pages per minute (ppm) on letter-size
media or 20 ppm on A4-size media in monochrome (black
and white), and 15 ppm in color

●

100-sheet multipurpose tray (tray 1) and 250-sheet input
tray (tray 2)

●

Hi-Speed universal serial bus (USB) 2.0 port

●

64 megabytes (MB) of random access memory (RAM)

Chapter 1 Printer basics

●

Built-in networking to connect to 10Base-T/100Base-TX
networks

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Features at a glance
Feature

HP Color LaserJet 2700 Series printer

Performance

●

300 MHz processor

User interface

●

Two-line LCD display

●

The HP ToolboxFX (a status and troubleshooting tool)

●

Windows® and Macintosh printer drivers

●

Embedded Web server to gain access to support and to order supplies (administrator tool for
network-connected models only)

●

HP PCL 6

●

HP Postscript level 3 emulation

●

80 internal fonts available for both PCL and PostScript 3 emulation

●

80 printer-matching screen fonts in TrueType format available with the software solution

●

Optional 500-sheet input tray (tray 3)

●

Dual inline memory module (DIMM)

●

Hi-Speed USB 2.0 cable interface

●

Built-in networking (HP Color LaserJet 2700n printer only)

Environmental features

●

High content of recyclable components and materials

Supplies

●

Supplies status page contains information about toner level, page count, and approximate pages
remaining.

●

No-shake cartridge design

●

Printer checks for authentic HP print cartridges at cartridge installation.

●

Internet-enabled supply-ordering capabilities (using the HP ToolboxFX)

●

The online user guide is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

●

Media can be loaded in tray 1 by using one hand.

Printer drivers

Fonts

Accessories

Connectivity

Accessibility

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Features at a glance

Walkaround

Figure 1-1 Front view (shown with optional 500-sheet input tray)

Output bin extender

Output bin

Top cover

Printer control panel

Front door

Tray 1 (holds 100 sheets of standard paper)

Tray 2 (holds 250 sheets of standard paper)

Tray 3 (optional; holds 500 sheets of standard paper)

Chapter 1 Printer basics

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Figure 1-2 Back and side view

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On/off (power) switch

Power connection

Hi-Speed USB 2.0 port

Network port (available on the HP Color LaserJet 2700n printer only)

Walkaround

Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers for
access to the printer features and communication with the computer.
NOTE For a list of the network environments that the network-administrator software
components support, see Network configuration (HP Color LaserJet 2700n only).
For a list of printer drivers and updated HP printer software, go to www.hp.com/go/
clj2700_software.

Supported operating systems and printer drivers
The printer uses the PCL 6 and PostScript 3 emulation PDL drivers.
NOTE For Windows 2000, Windows XP, and Windows Server 2003, the printer includes a
monochrome PCL 6 driver that can be installed for users who will be printing only black-and-white
print jobs.
Operating system1

Network support

PCL 62

PS 3 emulation

Windows 2000
Windows XP Home/Professional
Windows Server 2003
Mac OS X V10.2 and later
1
2

Not all printer features are available from all drivers or operating systems.
The printer includes both a monochrome and color PCL 6 driver for Windows 2000, Windows XP, and Windows Server 2003
users.

Additional drivers
The following drivers are not included on the CD, but are available from www.hp.com/go/
clj2700_software.

●

UNIX® model scripts

●

Linux drivers

Chapter 1 Printer basics

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Opening the printer drivers
Operating System

To change the settings for all
print jobs until the software
program is closed

To change the default settings To change the product
for all print jobs
configuration settings

Windows 2000, XP,
and Server 2003

On the File menu in the
software program, click
Print.

Click Start, click Settings,
and then click Printers or
Printers and Faxes.

Select the driver, and then
click Properties or
Preferences.

Right-click the driver icon,
and then select Printing
Preferences.

Right-click the driver icon,
and then select
Properties.

Click the Device Settings
tab.

The steps can vary; this
procedure is most common.
Mac OS X V10.2 and
V10.3

On the File menu, click
Print.

In the Finder, on the Go
menu, click Applications.

Change the settings that
you want on the various
pop-up menus.

Open Utilities, and then
open Print Center (Mac OS
X V10.2) or Printer Setup
Utility (Mac OS X V10.3).

On the Presets pop-up
menu, click Save as and
type a name for the preset.

Click on the print queue.

On the Printers menu,
click Show Info.

Click the Installable
Options menu.

These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.

NOTE Configuration
settings might not be
available in Classic
mode.

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Printer software

Software for Windows
The HP ToolboxFX
The HP ToolboxFX is a software program that you can use for the following tasks:
●

Checking the printer status

●

Checking the supplies status and ordering supplies online

●

Setting up alerts

●

Setting up e-mail notification for certain printer and supplies events

●

Viewing and changing printer settings

●

Viewing printer documentation

●

Gaining access to troubleshooting and maintenance tools

You can view the HP ToolboxFX when the printer is directly connected to your computer or when it is
connected to a network. Perform a complete software installation in order to use the HP ToolboxFX.

Software for Macintosh
The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),
and the Macintosh Configure Device software for use with Macintosh computers.
If both the printer and the Macintosh computer are connected to a network, use the embedded Web
server to configure the printer. For more information, see Using the embedded Web server.

PostScript Printer Description (PPD) files
The PPDs, in combination with the Apple PostScript printer drivers, provide access to printer features.
An installation program for the PPDs and other software is provided on the CD that comes with the
printer. Use the Apple PostScript printer driver that comes with the computer.

Macintosh Configure Device
The Macintosh Configure Device software provides access to features that are not available in the printer
driver. Use the illustrated screens to select printer features and complete the following tasks:
●

Name the printer.

●

Assign the printer to a zone on the network.

●

Assign an Internet protocol (IP) address to the printer.

●

Configure the printer for network printing.

Macintosh Configure Device is available for USB and network connections.
For more information about using Macintosh Configure Device, see Using Macintosh Configure
Device.

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Software for networks
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for network-connected printers within your
intranet. It should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit www.hp.com/go/webjetadmin.
When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer 6.x or Netscape Navigator 7.x or later) and
navigating to the HP Web Jetadmin host.

UNIX
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the network
printer installer for UNIX.

Linux
For information, go to www.hp.com/go/linuxprinting.

Embedded Web server
The HP Color LaserJet 2700n printer is equipped with an embedded Web server, which provices access
to information about printer and network activities. This information appears in a Web browser, such as
Microsoft Internet Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server. The embedded
Web server is available only when the printer is connected to a network. No special software is installed
or configured, but you must have a supported Web browser on your computer.
For a complete explanation of the features and functionality of the embedded Web server, see Using
the embedded Web server.

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Printer software

Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the
paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or
bent edges.

Tray 1 and tray 2
Media type

Dimensions1

Weight

Capacity2

Paper (including postcards)

Minimum: 76 x 127 mm
(3 x 5 inches)

60 to 163 g/m2 (16 to 43 lb)

Tray 1: up to 100 sheets

Up to 176 g/m2 (47 lb) for
postcards

Tray 2: up to 250 sheets

75 to 220 g/m2 (20 to 58 lb)

Tray 1: up to 60 sheets

Maximum: 216 x 356 mm
(8.5 x 14 inches)
HP Color Laser Photo Paper,
gloss and HP Color Laser
Photo Paper, matte3

Same as for paper

HP Cover Paper3

Same as for paper

Tray 2: up to 100 sheets
200 g/m2 (53 lb)

Tray 1: up to 60 sheets
Tray 2: up to 100 sheets

Transparencies and opaque
film

Same as for paper

Labels4

Same as for paper

Envelopes

Same as for paper

Thickness: 0.12 to 0.13 mm
(4.7 to 5.1 mils)

Tray 1: up to 60 sheets

Thickness: up to 0.23 mm
(9 mils)

Tray 1: up to 60 sheets

Up to 90 g/m2 (24 lb)

Tray 1: up to 10 envelopes

Tray 2: up to 50 sheets

Tray 2: up to 100 sheets

Tray 2: up to 10 envelopes
1
2
3
4

The printer supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
Hewlett-Packard does not guarantee results when printing on other types of heavy paper.
Smoothness: 100 to 250 (Sheffield)

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Optional tray 3
Media type

Size

Weight

Capacity1

Paper

Letter

60 to 120 g/m2 (16 to 32 lb)

Up to 500 sheets

Legal
Executive
A4
A5
B5-JIS
8.5 x 13

1
2

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HP Color Laser Photo Paper,
gloss and HP Color Laser
Photo Paper, matte2

Same as for paper

106 to 120 g/m2 (28 to 32 lb)

Up to 200 sheets

Cardstock

Same as for paper

up to 120 g/m2 (32 lb)

Up to 200 sheets

Letterhead

Same as for paper

60 to 120 g/m2 (16 to 32 lb)

Up to 500 sheets

Capacity can vary depending on media weight and thickness, and environmental conditions.
Hewlett-Packard does not guarantee results when printing on other types of heavy paper.

Print-media specifications

Selecting print media
You can use many types of paper and other print media with this printer.
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has
obtained and understands the print-media requirements that are specified in the HP LaserJet Printer
Family Print Media Specification Guide.
See Supplies and accessories to order the HP LaserJet Printer Family Print Media Specification
Guide. To download a copy of the guide, go to www.hp.com/support/clj2700. Select Manuals.
It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family
Print Media Specification Guide and still not print satisfactorily. This can result from abnormal
characteristics of the printing environment or other variables over which HP has no control (for example,
extremes in temperature and humidity).
Hewlett-Packard Company recommends testing any paper before buying it in large quantities.
CAUTION Using paper that does not conform to the specifications listed here or in the print
media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements.

Paper to avoid
The printer can handle many types of paper. Using paper that does not meet specifications will cause
lower print quality and increase the chance of jams.
●

Do not use paper that is too rough.

●

Do not use paper, other than standard prepunched paper, that contains cutouts or perforations.

●

Do not use multipart forms.

●

Do not use paper that has already been printed on, or that has been fed through a photocopier.

●

Do not use paper that contains a watermark if you are printing solid patterns.

Paper that can damage the printer
In rare circumstances, paper can damage the printer. The following paper must be avoided to prevent
possible damage to the printer:

●

Do not use paper with staples attached.

●

Do not use transparencies that are designed for Inkjet printers or other low temperature printers,
or for monochrome printing. Use only transparencies that are specified for use with HP Color
LaserJet printers.

●

Do not use photo paper that is intended for Inkjet printers.

●

Do not use paper that is embossed or coated, or any media that produces hazardous emissions,
or that melts, offsets, or discolors when exposed to 190°C (374°F) for 0.1 second. Also, do not use
letterhead paper that is made with dyes or inks that cannot withstand that temperature.

Chapter 1 Printer basics

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Printing and storage environment
Ideally, the printing and media-storage environment should be at or near room temperature, and not too
dry or too humid. Remember that paper is hygroscopic; it absorbs and loses moisture rapidly.
Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating
systems and air conditioners remove most of the humidity from a room. As paper is opened and used,
it loses moisture, causing streaks and smudging. Humid weather or water coolers can cause the humidity
to increase in a room. As paper is opened and used it absorbs any excess moisture, causing light print
and dropouts. Also, as paper loses and gains moisture it can distort. This issue can cause jams.
As a result, paper storage and handling are as important as the paper-making process itself. Paper
storage environmental conditions directly affect the feed operation and print quality.
Evaluate purchasing more paper than can be easily used in a short time, about three months. Paper
stored for long periods can experience heat and moisture extremes, which can cause damage. Planning
is important to prevent damage to a large supply of paper.
Unopened paper in sealed reams can remain stable for several months before use. Opened packages
of paper have more potential for environmental damage, especially if they are not wrapped with a
moisture-proof barrier.
The media-storage environment should be properly maintained to ensure optimum printer performance.
The recommended condition is 20° to 24°C (68° to 75°F), with a relative humidity of 45% to 55%. The
following guidelines should be helpful when evaluating the paper storage environment:

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Print media should be stored at or near room temperature.

●

The air should not be too dry or too humid to moderate the hygroscopic properties of paper.

●

The best way to store an opened ream of paper is to rewrap it tightly in its moisture-proof wrapping.
If the printer environment is subject to extremes, unwrap only the amount of paper to be used during
the day's operation to prevent unwanted moisture changes.

●

Avoid storing paper and print media near heating and air conditioning vents or near windows and
doors that are frequently open.

Printing and storage environment

Printing on special media
Transparencies
●

Handle transparencies by the edges. Oils from your fingers can cause print-quality problems.

●

Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet Transparencies with this printer. HP products are designed
to work together for optimum printing results.

●

In either the software program or the printer driver, select Transparency as the media type, or
print from a tray that is configured for transparencies.
CAUTION Transparencies that are not designed for laser printing might melt in the printer,
causing damage to the printer.

Glossy paper
●

In either the software program or the driver, select GLOSSY as the media type, or print from a tray
that is configured for glossy paper.

●

Because this affects all print jobs, it is important to return the printer to its original settings once the
job has printed. See Configuring trays for more information.

Colored paper
●

Colored paper should be of the same high quality as white xerographic paper.

●

Pigments used must be able to withstand the printer’s fusing temperature of 190°C (374°F) for 0.1
second without deterioration.

●

Do not use paper with a colored coating that was added after the paper was produced.

●

The printer creates colors by printing patterns of dots, overlaying and varying their spacing to
produce various colors. Varying the shade or color of the paper will affect the shades of the printed
colors.

Envelopes
Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer
jams:

●

In either the software program or the printer driver, select Envelope as the media type, or configure
tray 1 for envelopes. See Configuring trays.

●

The weight rating of envelopes should not exceed 90 g/m2 (24 lb bond).

●

Envelopes should be flat.

●

Do not use envelopes with windows or clasps.

●

Envelopes must not be wrinkled, nicked, or otherwise damaged.

●

Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and
pressures of the printer’s fusing process.

Chapter 1 Printer basics

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If your software does not automatically format an envelope, specify Landscape for page orientation in
the software program. Use the guidelines in the table that follows to set margins for return and destination
addresses on Commercial #10 or DL envelopes.
Address type

Left margin

Top margin

Return

15 mm (0.6 inch)

Destination

102 mm (4.0 inch)

51 mm (2.0 inch)

Labels
●

In either the software program or the printer driver, select Labels as the media type, or configure
tray 1 or tray 2 for labels. See Configuring trays.

●

Verify that the labels’ adhesive material can tolerate temperatures of 190°C (374°F) for 0.1 second.

●

Verify that there is no exposed adhesive material between the labels. Exposed areas can cause
labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause
damage to printer components.

●

Do not re-feed a sheet of labels.

●

Verify that labels lie flat.

●

Do not use labels that are wrinkled, bubbled, or otherwise damaged.

Heavy paper
●

For information about which heavy paper is supported in each tray, see Print-media specifications

●

In either the software program or the printer driver, select Heavy or Cardstock as the media type,
or print from a tray that is configured for heavy paper. Because this setting affects all print jobs, it
is important to return the printer back to its original settings after the job has been printed. See
Configuring trays.
CAUTION In general, do not use paper that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, jams, reduced print quality, and
excessive mechanical wear.

Preprinted forms and letterhead

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●

Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or release
hazardous emissions when subjected to the printer’s fusing temperature of approximately 190°C
(374°F) for 0.1 second.

●

Inks must be nonflammable and should not adversely affect any printer rollers.

●

Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during
storage.

●

Before loading preprinted paper, verify that the ink on the paper is dry. During the fusing process,
wet ink can come off of preprinted paper.

Printing on special media

NOTE For information about how to load letterhead and preprinted forms, see Loading special
media.

Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same specifications as
standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard
recommends that recycled paper contain no more than 5% ground wood.

HP LaserJet media
Hewlett-Packard offers many types of media that are made specifically for use in HP LaserJet printers.
HP products are designed to work together for optimum printing results.
For more information about HP LaserJet media, go to www.hp.com.

Chapter 1 Printer basics

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Control panel

This section provides information about the control panel features.

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●

Understanding control-panel features

●

Using the control-panel menus

●

Using the printer control panel in shared environments

Understanding control-panel features
The printer has the following lights and buttons on the control panel:

Left arrow button (<): Press this button to navigate through the menus or to decrease a value that appears on the display.
NOTE Press the left and right arrow buttons simultaneously to print a demo page.

OK button: Press the OK button for the following actions:
●

Open the control-panel menus.

●

Select a menu item.

●

Clear some printer errors.

●

Continue printing after reloading a tray.

●

Acknowledge that a non-HP supply is in use.

●

Return the printer to the Ready state whenever the ready light is blinking.

Right arrow button (>): Press this button to navigate through the menus or to increase a value that appears on the
display.

Display: The display provides information about the printer. Use the menus on the display to establish printer settings.
See Using the control-panel menus.

Cancel Job button (X): Press this button to cancel a print job whenever the attention light is blinking. You can also press
this button to exit the control-panel menus.

Ready light (green): The ready light is on when the printer is ready to print. It blinks when the printer is receiving print
data.

Attention light (amber): The attention light blinks when a print cartridge is empty.
NOTE The attention light does not blink if more than one print cartridge is empty.

Print-cartridge-status gauges: These gauges show the consumption level for each print cartridge (black, yellow, cyan,
and magenta).
If the consumption level is unknown, a ? symbol appears. This can occur in the following circumstances:

●

The print cartridge is missing or installed incorrectly.

●

The print cartridge is defective.

●

The print cartridge might not be an HP cartridge.

Chapter 2 Control panel

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Understanding control-panel features

Using the control-panel menus
To use the menus
1.

Press OK to open the menus.

Press < or > to navigate through the listings.

Press OK to select the appropriate option. An asterisk (*) appears next to the active selection.

Press X to exit the menu without saving any changes.

The sections that follow describe the options for each of the main menus:

●

Reports menu

●

System Setup menu

●

Network Config. menu (HP Color LaserJet 2700n printer only)

●

Service menu

Chapter 2 Control panel

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Reports menu
Use the Reports menu to print reports that provide information about the printer.

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Menu item

Description

Demo page

Prints a color page that demonstrates print quality.

Menu structure

Prints a map of the control-panel-menu layout. The active settings for each menu
are listed.

Config report

Prints a list of all the printer settings. Includes network information when the printer
is connected to a network.

Supplies status

Prints the status for each print cartridge, including the following information:
●

Estimated pages remaining

●

Part number

●

Number of pages printed

Network report

Prints a list of all printer network settings (HP Color LaserJet 2700n printer only).

Usage page

Lists PCL pages, PCL 6 pages, PS pages, pages that were jammed or mispicked in
the printer, monochrome (black and white) or color pages; and reports the page
count.

Color usage log

Prints a report that shows the user name, application name, and color usage
information on a job-by-job basis.

PCL font list

Prints a list of all the PCL fonts that are installed.

PS font list

Prints a list of all the PostScript (PS) fonts that are installed.

PCL6 font list

Prints a list of all the PCL6 fonts that are installed.

Service page

Prints the service report.

Using the control-panel menus

System Setup menu
Use this menu to establish basic printer settings. The System Setup menu has several sub-menus.
Each is described in the following table.
Menu item

Sub-menu item

Language

Paper setup

Description
Select the language for the control-panel
display messages and the printer
reports.

Def. paper size

Letter
A4

Select the size for printing internal
reports or any print job that does not
specify a size.

Legal
Def. paper type

A list of available media
types appears.

Select the media type for printing internal
reports or any print job that does not
specify a type.

Tray 1

Paper size

Select the default size and type for tray 1
from the list of available sizes and types.

Paper type
Tray 2

Paper size

Select the default size and type for tray 2
from the list of available sizes and types.

Paper type
Paper out action

Wait forever
Override
Cancel

Select how the printer should react when
a print job requires a size or type that is
not available or when a specified tray is
empty.
Select Wait forever to make the printer
wait until you load the correct media and
press OK. This is the default setting.
Select Override to print on a different
size or type after a specified delay.
Select Cancel to automatically cancel
the print job after a specified delay.
If you select either Override or Cancel,
the control panel prompts you to specify
the number of seconds to delay. Press
> to increase the time, up to
3600 seconds. Press < to decrease the
time.

Print quality

Calibrate color

After power on
Calibrate now

After power on: Select how soon the
printer should calibrate after you turn it
on. The default setting is 15 minutes.
Calibrate now: Makes the printer
perform a calibration immediately. If a job
is processing, the printer calibrates after
the job is complete. If an error message
is on the display, you must clear the error
first.

Color supply out

Stop

Select Stop to halt printing until the
empty cartridge is replaced.

Continue black

Chapter 2 Control panel

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Menu item

Sub-menu item

Description
Select Continue black to allow future
color jobs to print in monochrome (black
and white) mode until the empty
cartridge is replaced.

Replace supplies

Override out
Stop at out

Override out: If the printer determines
that a print cartridge is empty, you can
continue printing until you notice a
decrease in print quality.
Stop at out: If the printer determines that
a print cartridge is empty, you must
replace the cartridge before printing can
continue. This is the default setting.

Cartridge low

(1-20)

The percentage threshold determines
when the printer begins reporting low
toner. The message is either reported on
the control-panel display or using the
toner LED, if it exists. The default setting
is 10%.

Restrict color

Enable color

Select Enable color to allow the job to
print in either monochrome (black and
white) or color depending on the
specifications of the job.

Disable color

Select Disable color to disable color
printing. All jobs will print in monochrome
(black and white).
Courier font

Regular

Selects a version of the Courier font. The
default is Regular.

Dark
Display contrast

Medium

Select the level of contrast for the
display. The default setting is Medium.

Darker
Darkest
Lightest
Lighter

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Using the control-panel menus

Network Config. menu (HP Color LaserJet 2700n printer only)
Use this menu to establish network configuration settings.
Menu item

Sub-menu item

Description

TCP/IP config

Automatic

Select Automatic to automatically configure all the
TCP/IP settings.

Manual
Select Manual to manually configure the IP address,
subnet mask, and default gateway.
Link Speed

Automatic
10T Full
10T Half
100TX Full

The printer should automatically detect the correct
link speed for the network. Use this menu to set the
link speed manually, if necessary.
After you set the link speed, the printer automatically
restarts.

100TX Half
Restore defaults

Chapter 2 Control panel

Press OK to restore the network configuration
settings to the default values.

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Service menu
Use this menu to restore default settings, clean the printer, and activate special modes that affect print
output.
Menu item

Description

Restore defaults

Sets all customized settings to the factory default values.

Cleaning mode

Use this option to clean the printer if you see toner specks or other marks on the
printed output. The cleaning process removes dust and excess toner from the paper
path.
When you select this item, the printer prompts you to load plain paper in tray 1 and
then press OK to start the cleaning process. Wait until the process is complete.
Discard the page that prints.

USB speed

Sets the USB speed to high or full. For the printer to actually operate at high speed,
it must have high speed enabled and be connected to an EHCI host controller which
is also operating at high speed. This menu item also does not reflect the current
operating speed of the printer.

Less paper curl

If printed pages are consistently curled, use this option to set the printer to a mode
that reduces curl.
The default setting is Off.

Archive print

If you are printing pages that will be stored for a long time, use this option to set the
printer to a mode that reduces toner smearing and dusting.
The default setting is Off.

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Using the control-panel menus

Using the printer control panel in shared environments
If your printer is shared with other users, adhere to the following guidelines to ensure successful printer
operation:
●

Consult your system administrator before making changes to control-panel settings. Changing
control-panel settings could affect other print jobs.

●

Coordinate with other users before changing the default printer font or downloading soft fonts.
Coordinating these operations conserves memory and avoids unexpected printer output.

●

Be aware that switching printer personalities, such as switching emulated PostScript to PCL, affects
the printed output for other users.
NOTE Your network operating system might automatically protect each user’s print job from
the effects of other print jobs. Consult your system administrator for more information.

Chapter 2 Control panel

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I/O configuration

This chapter describes how to connect the printer to a computer or a network.

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●

USB configuration

●

Network configuration (HP Color LaserJet 2700n only)

USB configuration
All printer models support USB connections. The USB port is on the right side of the printer.

Connecting the USB cable
Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.

Figure 3-1 USB port connection

USB port

USB cable

Chapter 3 I/O configuration

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Network configuration (HP Color LaserJet 2700n only)
You might need to configure certain network parameters on the printer. You can configure these
parameters from the printer control panel, the embedded Web server, or, for Windows operating
systems, from the HP ToolboxFX software.

Set up the printer and use it on the network
Hewlett-Packard recommends that you use the HP software installer on the CD-ROMs that came with
the printer to set up printer drivers for networks.

To set up a network port-connected configuration (direct mode or peer-to-peer
printing)
In this configuration, the printer is connected directly to the network, and all computers on the network
print directly to the printer.
1.

Connect the printer directly to the network by inserting a network cable into the printer network port.

At the printer, use the control panel to print a Configuration page. See Reports menu.

Insert the printer CD-ROM into your computer. If the software installer does not start, navigate to
the HPSETUP.EXE file on the CD-ROM and double-click the file.

Click Install.

On the Welcome screen, click Next.

On the Installer updates screen, click Yes to search for installer updates on the Web.

For Windows 2000/XP, on the Installation Options screen, choose the installation option. HewlettPackard recommends a typical installation, if your system supports it.

On the License Agreement screen, read the license agreement, indicate that you accept the
terms, and then click Next.

For Windows 2000/XP, on the HP Extended Capabilities screen, choose whether you want
extended capabilities, and then click Next.

10. On the Destination Folder screen, choose the destination folder, and then click Next.
11. On the Ready to Install screen, click Next to begin installation.
NOTE If you want to change your settings, instead of clicking Next, click Back to return
to previous screens, and then change the settings.
12. On the Connection Type screen, select Through the network, and then click Next.
13. On the Identify Printer screen, identify the printer either by searching for it or by specifying a
hardware or IP address, which is listed on the Configuration page you printed earlier. In most cases
an IP address is assigned, but you can change it by clicking Specify the printer by Address on
the Identify Printer screen. Click Next.
14. Allow the installation process to complete.

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Network configuration (HP Color LaserJet 2700n only)

Using the embedded Web server or the HP ToolboxFX
You can use the embedded Web server (EWS) or the HP ToolboxFX to view or change your IP
configuration settings. To access the embedded Web server, type the IP address for the printer in the
address line of the browser.
For complete information about using the embedded Web server and the HP ToolboxFX software,
including instructions about how to open these tools, see Using the embedded Web server and Using
the HP ToolboxFX.
From the Networking tab (EWS) or the Network Settings tab (the HP ToolboxFX), you can change
the following configurations:
●

Host Name

●

Manual IP Address

●

Manual Subnet Mask

●

Manual Default Gateway
NOTE Changing the network configuration might require you to change the browser URL before
you can communicate with the printer again. The printer will be unavailable for a few seconds
while the network resets.

Setting a system password
Use the HP ToolboxFX or the embedded Web server to set a system password.
1.

In the embedded Web server, click the Settings tab.
In the HP ToolboxFX, click the Device Settings tab.
NOTE If a password has been set for the printer previously, you will be prompted to type
the password. Type the password, and then click Apply.

Click Password.

In the Password box, type the password that you want to set, and then in the Confirm
password box, type the same password again to confirm your choice.

Click Apply to save the password.

Using the printer control panel
IP configuration
You can configure the IP address manually or automatically.
Manual configuration

On the control panel menu, press OK.

Use the < or the > button to select Network Config., and then press OK.

Use the < or the > button to select TCP/IP config, and then press OK.

Chapter 3 I/O configuration

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Use the < or the > button to select Manual, and then press OK.

Press the > button to increase the value for the first section of the IP address. Press the < button
to decrease the value. When the value is correct, press OK to accept the value and move the cursor
to the next field.

If the address is correct, use the < or the > button to select Yes, and then press OK. Repeat step
5 for the subnet mask and default gateway settings.
-orIf the IP address is incorrect, use the < or the > button to select No, and then press OK. Repeat
step 5 to establish the correct IP address, and then repeat step 5 for the subnet mask and default
gateway settings.

Automatic configuration
1.

On the control panel menu, press OK.

Use the < or the > button to select Network Config., and then press OK.

Use the < or the > button to select TCP/IP config, and then press OK.

Use the < or the > button to select Automatic, and then press OK.
It might take several minutes before the automatic IP address is ready for use.
NOTE If you want to disable or enable specific automatic IP modes (such as BOOTP, DHCP,
or AutoIP), these settings can be changed by using the embedded Web server or the
HP ToolboxFX only.

Link speed and link duplex settings
NOTE Incorrect changes to the link speed and link duplex settings might prevent the printer
from communicating with other network devices. For most situations, use the Automatic mode.
Making changes causes the printer to restart. Make changes only while the printer is idle.
1.

On the control panel menu, press OK.

Use the < or the > button to select Network Config., and then press OK.

Use the < or the > button to select Link Speed, and then press OK.

Use the < or the > button to select one of the following settings.
●

10T Full

●

10T Half

●

100TX Full

●

100TX Half
NOTE The printer setting must be the same as the setting for the network device to which
you are connecting (a network hub, switch, gateway, router, or computer).

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Press OK. The printer restarts.

Network configuration (HP Color LaserJet 2700n only)

Supported network protocols
The printer supports the TCP/IP network protocol, the most widely used and accepted networking
protocol. Many networking services utilize this protocol. For more information, see TCP/IP. The following
table lists the supported networking services and protocols.
Table 3-1 Printing
Service name

Description

port9100 (Direct Mode)

Printing service

Line printer daemon (LPD)

Printing service

Table 3-2 Network device discovery
Service name

Description

SLP (Service Location Protocol)

Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based programs.

Bonjour

Device-discovery protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
programs.

Table 3-3 Messaging and management
Service name

Description

HTTP (Hyper Text Transfer Protocol)

Allows Web browsers to communicate with embedded Web
server.

EWS (embedded Web server)

Allows a user to manage the device through a Web browser.

SNMP (Simple Network Management Protocol)

Used by network applications for device management. SNMP
v1 and standard MIB-II (Management Information Base)
objects are supported.

Table 3-4 IP addressing

Service name

Description

DHCP (Dynamic Host Configuration Protocol)

For automatic IP address assignment. The DHCP server
provides the printer with an IP address. Generally, no user
intervention is required for the printer to obtain an IP address
from a DHCP server.

BOOTP (Bootstrap Protocol)

For automatic IP address assignment. The BOOTP server
provides the printer with an IP address. Requires the
administrator to input a device's MAC hardware address on the
BOOTP server for the printer to obtain an IP address from that
server.

Auto IP

For automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, the printer uses this
service to generate a unique IP address.

Chapter 3 I/O configuration

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TCP/IP
Similar to a common language that people use to communicate with each other, TCP/IP (Transmission
Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and
other devices communicate with each other over a network.

Internet Protocol (IP)
When information is sent across the network, the data is broken down into small packets. Each packet
is sent independently. Each packet is encoded with IP information, such as the IP address of the sender
and receiver. IP packets can be routed over routers and gateways: devices that connect a network with
other networks.
IP communications require no connection. When IP packets are sent, they might not arrive at their
destination in the correct sequence. However, higher-level protocols and programs place the packets
in the correct sequence, so IP communications are efficient.
Each node or device that communicates on the network requires an IP address.

Transmission Control Protocol (TCP)
TCP breaks the data into packets and recombines them on the receiving end by providing a connectionoriented, reliable, and guaranteed delivery service to another node on the network. When data packets
are received at their destination, TCP calculates a checksum for each packet to verify that the data is
not corrupt. If the data in the packet has been corrupted during transmission, TCP discards the packet
and requests that the packet be resent.

IP address
Every host (workstation or node) on an IP network requires a unique IP address for each network
interface. This address is a software address that is used to identify both the network and specific hosts
that are located on that network. It is possible for a host to query a server for a dynamic IP address each
time the device boots up (for example, using DHCP and BOOTP).
An IP address contains four bytes of information, divided into sections that each contain one byte. The
IP address has the following format:
xxx.xxx.xxx.xxx
NOTE When assigning IP addresses, always consult the IP address administrator. Setting the
wrong address can disable other equipment operating on the network or interfere with
communications.

Configuring IP parameters
TCP/IP configuration parameters can be configured manually, or they can be automatically downloaded
by using DHCP or BOOTP each time the printer is turned on.
When turned on, a new printer that is unable to retrieve a valid IP address from the network automatically
assigns itself a default IP address. The default IP address depends on the type of network to which the
printer is connected. On a small private network, a technique called link-local addressing is used to
assign a unique IP address in the range of 169.254.1.0 to 169.254.254.255, which should be valid. On
a large or enterprise network, a temporary address of 192.0.0.192 is assigned until the printer is
configured for your network. The IP address for the printer is listed on the printer Configuration page.

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Network configuration (HP Color LaserJet 2700n only)

Dynamic Host Configuration Protocol (DHCP)
DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server.
The device or host sends a request to the server, and if an IP address is available, the server assigns
it to that device.
BOOTP
BOOTP is a bootstrap protocol used to download configuration parameters and host information from
a network server. In order for devices to start and load configuration information into RAM, they must
communicate with the server as a client through the bootstrap protocol BOOTP.
The client broadcasts a boot request packet that contains the hardware address of the device (the printer
hardware address). The server answers with a boot reply packet that contains the information that the
device needs for configuration.

Subnets
When an IP network address for a particular network class is assigned to an organization, no provision
is made for more than one network being present at that location. Local network administrators use
subnets to partition a network into several different subnetworks. Splitting a network into subnets can
result in better performance and improved use of limited network address space.
Subnet mask
The subnet mask is a mechanism used to divide a single IP network into several different subnetworks.
For a given network class, a portion of an IP address that would normally be used to identify a node is
used, instead, to identify a subnetwork. A subnet mask is applied to each IP address to specify the
portion used for subnetworks, and the portion used to identify the node.

Gateways
Gateways (routers) are used to connect networks together. Gateways are devices that act as translators
between systems that do not use the same communication protocols, data formatting, structures,
languages, or architectures. Gateways repackage the data packets and change the syntax to match
that of the destination system. When networks are divided into subnets, gateways are required to
connect one subnet to another.
Default gateway
The default gateway is the IP address of the gateway or router that moves packets between networks.
If multiple gateways or routers exist, then the default gateway is typically the address of the first, or
nearest, gateway or router. If no gateways or routers exist, then the default gateway will typically assume
the IP address of the network node (such as the workstation or printer).

Chapter 3 I/O configuration

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Printing tasks

This chapter describes how to perform basic printing tasks:

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●

Controlling print jobs

●

Configuring trays

●

Using features in the Windows printer driver

●

Using features in the Macintosh printer driver

●

Using 2-sided (duplex) printing

●

Stopping a print request

Controlling print jobs
In Windows, three settings affect how the printer driver pulls media when you send a print job. The
Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in
most software programs. If you do not change these settings, the printer automatically uses the default
printer settings to select a tray.
CAUTION Make printer setup changes through the software program or the printer driver
whenever possible, because changes that you make at the control panel become default settings
for subsequent print jobs. Settings selected in the software or the printer driver override controlpanel settings.

Source
Print by Source to specify a tray from which the printer will pull media. The printer tries to print from this
tray, no matter what type or size is loaded in it.
NOTE If you have difficulties printing by Source, see Priority for print settings.

Type and Size
Print by Type or Size when you want to pull media from the first tray that is configured for the type or
size that you select. Selecting media by type rather than source is similar to locking out trays and helps
protect special media from accidental use. For example, if a tray is configured for letterhead, and you
specify that the driver print on plain paper, the printer will not pull media from that tray, but will pull paper
from a tray that has plain paper loaded and is configured for plain paper.
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always
print by Type for special print media, such as labels or transparencies. Always print by Size for
envelopes.

●

If you often print on a certain type or size of media, the printer administrator (for a network printer)
or you (for a local printer) can configure a tray for that type or size. Then, when you select that type
or size as you print a job, the printer pulls from the tray configured for that type or size. See
Configuring trays.

●

When you close tray 2 or optional tray 3, a message might appear prompting you to select a
Type or Size for the tray. If the tray is already configured correctly, press X to return to the
Ready state.

Chapter 4 Printing tasks

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Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE The names of commands and dialog boxes might vary depending on your software
program.

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●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

●

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.

●

Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

●

Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.

Controlling print jobs

Configuring trays
You can configure the printer trays by type and size. Load different media in the printer trays and then
request media by type or size in the software program.
The following instructions are for configuring the trays at the printer control panel. You can also configure
the trays from your computer through the embedded Web server (see Using the embedded Web
server) or through HP ToolboxFX (see Using the HP ToolboxFX).

Configuring size
1.

Press OK.

Press > to highlight System Setup, and then press OK.

Press > to highlight Paper Setup, and then press OK.

Press > to highlight Tray 1 or Tray 2, and then press OK.

Press > to highlight Paper size, and then press OK.

Press > to highlight the appropriate size, and then press OK.

Configuring type
1.

Press OK.

Press > to highlight System Setup, and then press OK.

Press > to highlight Paper Setup, and then press OK.

Press > to highlight Tray 1 or Tray 2, and then press OK.

Press > to highlight Paper type, and then press OK.

Press > to highlight the appropriate type, and then press OK.

Configuring trays for custom paper
Some software programs and printer drivers allow you to specify custom media-size dimensions. Be
sure to set the correct media size in both the page setup and print dialog boxes. If your software does
not allow this, specify the custom media-size dimensions at the control panel. See System Setup
menu for more information.
Use the Any size size setting when the selected media does not exactly match the size of the paper
specified in the document you are printing. If no source tray is specified, the printer looks first for paper
that exactly matches the document, and then it looks for and prints from a tray set to Any size or Any
type.

Printing from tray 1 (100-sheet multipurpose tray)
Tray 1 holds up to 100 sheets of media. It provides a convenient way to print envelopes, transparencies,
custom-size paper, or other types of paper without having to unload the other trays.

Loading tray 1
See Print-media specifications for a list of media types and sizes that tray 1 supports.

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CAUTION

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Avoid adding print media to tray 1 while the printer is printing, or jams can occur.

Open tray 1.

Slide the output bin extension out from the bin.

Slide out the tray extender and, if necessary, open the additional tray extender.

Configuring trays

Slide the width guides to the size of the print media.

Place print media into the tray with the side to be printed down, and the top, short edge in first.
Load an envelope with the side to be printed down, the stamp area farthest from the printer, and
the short edge toward the printer.

NOTE See Loading special media for complete information about how to orient the media
and configure the printer.

Printing from tray 2 or optional tray 3
Tray 2 holds up to 250 sheets of standard paper, and optional tray 3 holds up to 500 sheets of standard
paper. Tray 2 and optional tray 3 adjust for many sizes. Optional tray 3 is installed underneath tray 2.
When optional tray 3 is installed, the printer detects it and lists tray 3 as a choice in the control panel
Paper setup menu.
CAUTION The paper path for optional tray 3 passes through tray 2. If either tray 2 or tray 3 is
partially pulled out or removed, media from tray 3 cannot feed into the printer.

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Loading tray 2
CAUTION

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To avoid jams, never open or remove a tray during printing.

Pull tray 2 out of the printer and remove any media.

Slide the output bin extension out from the bin.

Adjust the length guide until the arrow points to the size that you are loading.

Configuring trays

Adjust the side width guides until the arrow on the right width guide points to the size that you are
loading.

Load the media into the tray.
NOTE If you are printing on special media such as labels, letterhead, or envelopes, see
Loading special media for complete information about how to orient the media and configure
the printer.

Make sure that the stack of media is flat and that the media is below the height tabs.

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Slide the tray back into the printer.

Loading optional tray 3

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Pull the tray out of the printer and remove any media.

Raise the output bin extension.

Configuring trays

Adjust the length guide until the arrow points to the size that you are loading.

Adjust the side width guides until the arrow on the right width guide points to the size that you are
loading.

Load the media into the tray. If you are printing on special media such as labels or letterhead,
see Loading special media for complete information about how to orient the media and configure
the printer.

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Make sure that the stack of media is flat in the tray at all four corners, and keep it below the height
tabs.

Slide the tray back into the printer.

Configuring trays

Loading special media
The following table provides guidelines for loading special media and configuring the printer driver. Use
the correct media-type setting in the printer driver to obtain the best print quality. For some types of
media, the printer reduces the print speed.
NOTE In the Windows printer driver, adjust the media type on the Paper tab in the Type is
drop-down list.
In the Macintosh printer driver, adjust the media type on the Printer features pop-up menu in
the Media type drop-down list.

Media type

Printer-driver setting

Tray 1 media orientation

Tray 2 or tray 3 media
orientation

Normal

Plain or unspecified

Side to be printed facing down

Side to be printed facing up

Envelopes1

Envelope

Side to be printed facing
down, stamp area farthest
from the printer, short edge
toward the printer

Use only tray 1 for printing
envelopes

Labels

Side to be printed facing down

Side to be printed facing up

Transparencies

Side to be printed facing down

Side to be printed facing up

Glossy

Side to be printed facing down

Side to be printed facing up

Letterhead

Side to be printed facing
down, bottom edge toward the
printer

Side to be printed facing up,
top edge at the front of the tray

Light

Side to be printed facing down

Side to be printed facing up

Intermediate

Side to be printed facing down

Side to be printed facing up

Heavy

Side to be printed facing down

Side to be printed facing up

Extra heavy

Side to be printed facing down

Side to be printed facing up

Cardstock

Side to be printed facing down

Side to be printed facing up

Rough

Side to be printed facing down

Side to be printed facing up

Tray 2 and optional tray 3 do not support envelopes.

For more information about print media, go to www.hp.com/support/ljpaperguide

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Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●

Creating and using quick sets

●

Using watermarks

●

Resizing documents

●

Setting a custom paper size from the printer driver

●

Using different paper and printing covers

●

Printing a blank first page

●

Printing multiple pages on one sheet of paper

●

Setting the color options

●

Using the HP Digital Imaging Options dialog box

●

Using the Services tab
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.

Creating and using quick sets
Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.
To create a quick set
1.

Open the printer driver (see Opening the printer drivers).

Select the print settings that you want to use.

In the Print Task Quick Sets box, type a name for the quick set.

Click Save.

To use quick sets
1.

Open the printer driver (see Opening the printer drivers).

Select the quick set that you want to use from the Print Task Quick Sets drop-down list.

Click OK.
NOTE To use printer-driver default settings, select Default Print Settings from the Print Task
Quick Sets drop-down list.

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Using features in the Windows printer driver

Using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a
document.
1.

Open the printer driver (see Opening the printer drivers).

From the Effects tab, click the Watermarks drop-down list.

Click the watermark that you want to use. To create a new watermark, click Edit.

If you want the watermark to appear only on the first page of the document, click First Page
Only.

Click OK.

To remove the watermark, click (none) in the Watermarks drop-down list.

Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
1.

Open the printer driver (see Opening the printer drivers).

On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce
or enlarge your document.
You can also use the scroll bar to adjust the percentage.

Click OK.

To print a document onto a different paper size
1.

Open the printer driver (see Opening the printer drivers).

On the Effects tab, click Print Document On.

Select the paper size to print on.

To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.

Click OK.

Setting a custom paper size from the printer driver

Open the printer driver (see Opening the printer drivers).

On the Paper or Paper/Quality tab, click Custom.

On the Custom Paper Size window, type the name of the custom paper size.

Type the paper-size length and width. If you type a size that is too small or too large, the driver
adjusts the size to the minimum or maximum size that is allowed.

If necessary, click the button to change the unit of measure between millimeters and inches.

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Click Save.

Click Close. The name that you saved appears in the paper-size list for future use.

Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1.

Open the printer driver (see Opening the printer drivers).

On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.

Click Use Different Paper/Covers.

In the list box, click the pages or covers that you want to print on different paper.

To print front or back covers, you must also select Add Blank or Preprinted Cover.

Select the appropriate paper type or source for the other pages of the print job.
NOTE The paper size must be the same for all pages of the print job.

Printing a blank first page
1.

Open the printer driver (see Opening the printer drivers).

On the Paper or Paper/Quality tab, click Use Different Paper/Covers.

In the list box, click Front Cover.

Click Add Blank or Preprinted Cover.

Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper.

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Open the printer driver (see Opening the printer drivers).

Click the Finishing tab.

In the section for Document Options, select the number of pages that you want to print on each
sheet (1, 2, 4, 6, 9, or 16).

If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order.

Click OK. The product is now set to print the number of pages per sheet that you have selected.

Using features in the Windows printer driver

Setting the color options
Options on the Color tab control how colors are interpreted and printed from software programs. You
can choose either Automatic or Manual color options.
●

Select Automatic to optimize the color and halftone settings for text, graphics, and photographs.
The Automatic setting provides additional color options for programs and operating systems that
support color-management systems. This setting is recommended for printing all color documents.

●

Select Manual to adjust the color and halftone settings for text, graphics, and photographs. If you
are using a PCL driver, you can adjust the RGB data. If you are using the PS driver, you can adjust
RGB or CMYK data.

To set the color options
1.

Open the printer driver (see Opening the printer drivers).

Click the Color tab.

In the Color Options area, select the option that you want to use.

If you selected Manual, click Settings to open the Color Settings dialog box. Adjust the individual
settings for text, graphics, and photographs. You can also adjust the general printing settings.
Click OK.

In the Color Themes area, select the RGB Color option that you want to use.

Click OK.

Using the HP Digital Imaging Options dialog box
Use HP Digital Imaging Options to print better-quality photos and images.
NOTE HP Digital Imaging Options are available for Windows 2000, Windows XP, and
Windows Server 2003.
The following options are available on the HP Digital Imaging Options dialog box:
●

Contrast Enhancement: Enhance colors and contrast for washed-out photos. Click Automatic
to allow the printer software to brighten areas of photos that need adjustment.

●

Digital Flash: Adjust the exposure in dark areas of photos to bring out detail. Click Automatic to
allow the printer software to balance lightness and darkness.

●

SmartFocus: Enhance the image quality and clarity of low resolution images such as those
downloaded from the Internet. Click On to allow the printer software to sharpen details in the image.

●

Sharpness: Adjust the image sharpness to your preference. Click Automatic to allow the printer
software to set the level of sharpening for the image.

●

Smoothing: Soften an image. Click Automatic to allow the printer software to set the level of
smoothing for the image.

Opening the HP Digital Imaging Options dialog box

Open the Printer Properties dialog box.

Click the Paper/Quality tab, and then click the HP Digital Imaging button.

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Using the Services tab
If the product is connected to a network, use the Services tab to obtain product and supply-status
information. Click the Device and Supplies status icon to open the Device Status page of the
HP Embedded Web Server. This page shows the current status of the product, the percentage of life
remaining for each supply, and information for ordering supplies.

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Using features in the Windows printer driver

Using features in the Macintosh printer driver
When you print from a software program, many of the printer features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●

Creating and using presets in Mac OS X

●

Printing a cover page

●

Printing multiple pages on one sheet of paper

●

Setting the color options
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.

Creating and using presets in Mac OS X
Use presets to save the current printer driver settings for reuse.
To create a preset
1.

Open the printer driver (see Opening the printer drivers).

Select the print settings.

In the Presets box, click Save As..., and type a name for the preset.

Click OK.

To use presets
1.

Open the printer driver (see Opening the printer drivers).

In the Presets menu, select the preset that you want to use.
NOTE To use printer-driver default settings, select the Standard preset.

Printing a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1.

Open the printer driver (see Opening the printer drivers).

On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before
Document or After Document.

If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you
want to print on the cover page.
NOTE To print a blank cover page, select Standard as the Cover Page Type.

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Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1.

Open the printer driver (see Opening the printer drivers).

Click the Layout pop-up menu.

Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).

Next to Layout Direction, select the order and placement of the pages on the sheet.

Next to Borders, select the type of border to print around each page on the sheet.

Setting the color options
Use the Color Options pop-up menu to control how colors are interpreted and printed from software
programs.

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Open the printer driver (see Opening the printer drivers).

Open the Color Options pop-up menu.

If you are using Mac OS X, click Show Advanced Options.

Adjust the individual settings for text, graphics, and photographs.

Using features in the Macintosh printer driver

Using 2-sided (duplex) printing
To print a document on both sides, go to the printer and reinsert the paper manually after the first side
has printed.
NOTE Damaged or reused media can cause jams and should not be used. Do not print on both
sides of labels or transparencies.
For Windows, you must configure the printer driver for manual 2-sided printing.
To configure the Windows printer driver for 2-sided printing
1.

Click Start, click Settings, and then click Printers or Printers and Faxes.

Right-click the driver icon, and then select Properties.

Click the Device Settings tab.

In the area for Paper Handling Options, select Allow Manual Duplexing. Click OK.

Manual 2-sided printing
1.

Load paper into tray 1, tray 2, or optional tray 3.
If you are using letterhead paper, load it face-down, with the top edge at the back of the tray.

Open the printer driver.

Select the appropriate size and type.

On the Finishing tab, select Print on Both Sides (Manually).
NOTE The default setting is to bind on the long edge for pages in portrait orientation. To
change to short-edge binding, select the Flip Pages Up check box.

Click OK to print the first side.

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Go to the printer. When the Load Tray 1 prompt appears, remove any blank paper from tray 1.
Remove the printed stack from the output bin and insert the stack into tray 1 with the printed side
up, and the top edge toward the printer.

NOTE Do not discard any blank sheets from the printed stack. If your manual 2-sided print
job contains more than 100 pages, insert up to 100 pages into tray 1.

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Press OK to print the second side.

If your manual 2-sided print job contains more than 100 pages, the Load Tray 1 prompt appears.
Insert up to 100 pages into tray 1, and then click OK to continue printing the second side.

Using 2-sided (duplex) printing

Stopping a print request
You can stop a print request by using the printer control panel or using your software program. For
instructions on how to stop a print request from a computer on a network, see the online Help for the
specific network software.
NOTE It can take some time for all printing to clear after you have canceled a print job.

To stop the current print job from the printer control panel
Press X on the printer control panel.
NOTE If the print job has proceeded too far, you might not have the option to cancel it.

To stop the current print job from the software program
A dialog box might appear briefly on the screen, giving you the option to cancel the print job.
If several requests have been sent to the printer through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete
the print job there.
For Windows 2000 and Windows XP, click Start and then click Printers and Faxes; or click Start,
click Control Panel, and then click Printers and Faxes. Double-click the printer icon to open the print
spooler. Select the print job that you want to cancel, and then press Cancel or Delete. If the print job is
not cancelled, you might need to shut down and restart the computer.

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Managing the printer

This chapter describes how to manage the printer:

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●

Using printer information pages

●

Using the embedded Web server

●

Using the HP ToolboxFX

●

Using Macintosh Configure Device

Using printer information pages
From the printer control panel, you can print pages that give details about the printer and its current
configuration. The table below provides the procedures for printing the information pages.
Page description

How to print the page

Menu structure

Press OK.

Shows the control-panel menus and
available settings.

Press > to highlight Reports, and then press OK.

If Menu structure is not highlighted, press < or > until it is highlighted, and then
press OK.

For a complete list of control panel menus and possible values, see Using the controlpanel menus.
Configuration page

Press OK.

Shows printer settings and installed
accessories.

Press > to highlight Reports, and then press OK.

Press > to highlight Config report, and then press OK.

Supplies status

Press OK.

Shows print-cartridge toner levels.

Press > to highlight Reports, and then press OK.

Press > to highlight Supplies status, and then press OK.
NOTE If you are using non-HP supplies, the supplies status page might not
show the remaining life for those supplies. For more information, see NonHP print cartridges.

Demo page

Press OK.

Shows a color page that you can use to
check print quality.

Press > to highlight Reports, and then press OK.

Press > to highlight Demo page, and then press OK.

Press OK.

Press > to highlight Reports, and then press OK.

Press > to highlight Network report, and then press OK.

Usage page

Press OK.

Lists PCL pages, PCL 6 pages, PS
pages, pages that were jammed or
mispicked in the printer, monochrome
(black and white) or color pages; and
reports the page count.

Press > to highlight Reports, and then press OK.

Press > to highlight Usage page, and then press OK.

Color usage log

Press OK.

Shows color usage information for the
printer.

Press > to highlight Reports, and then press OK.

Press > to highlight Color usage log, and then press OK.

PCL font list

Press OK.

Shows which PCL fonts are currently
installed in the printer.

Press > to highlight Reports, and then press OK.

Press > to highlight PCL font list, and then press OK.

Network page (HP Color LaserJet
2700n printer only)
Shows the printer network settings.

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Page description

How to print the page

PS font list

Press OK.

Shows which PS fonts are currently
installed in the printer.

Press > to highlight Reports, and then press OK.

Press > to highlight PS font list, and then press OK.
NOTE The font lists also show which fonts are resident on an optional flash
DIMM.

PCL6 font list

Press OK.

Shows which PCL6 fonts are currently
installed in the printer.

Press > to highlight Reports, and then press OK.

Press > to highlight PCL6 font list, and then press OK.

Press OK.

Press > to highlight Reports, and then press OK.

Press > to highlight Service page, and then press OK.

Service page

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Using printer information pages

Using the embedded Web server
When the printer is connected to the network, the embedded Web server is automatically available. You
can open the embedded Web server from Windows 95 and later.
NOTE When the printer is directly connected to a computer, use the HP ToolboxFX to view the
printer status.
Use the embedded Web server to view printer and network status and to manage printing functions from
your computer instead of from the printer control panel.
●

View printer control status information

●

Set the type of paper loaded in each tray

●

Determine the remaining life on all supplies and order new ones

●

View and change tray configurations

●

View and change the printer settings

●

View and print internal pages

●

View and change network configuration

●

View support content that is specific to the current state of the printer

●

Restrict access to color-printing features

To use the embedded Web server, you must have Microsoft Internet Explorer 6 or later, Netscape
Navigator 7 or later, Safari 1.2 or later, Konqueror 3.2 or later, Firefox 1.0 or later, Mozilla 1.6 or later,
or Opera 7 or later. The embedded Web server works when the printer is connected to an IP-based
network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You
do not need Internet access to open and use the embedded Web server.

To access the embedded Web server by using a network
connection
1.

In a supported Web browser on your computer, type the IP address for the printer in the address/
URL field. (To find the IP address, print a configuration page. See Using printer information
pages.)
NOTE After you open the URL, you can bookmark it so that you can return to it quickly in
the future.

The embedded Web server has three tabs that contain settings and information about the printer:
the Status tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
See the following section for more information about each tab.

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Embedded Web server sections
The table below describes the basic screens of the embedded Web server.

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Tab or section

Description

Status tab

●

Device Status: Shows the printer status and shows the life remaining of HP supplies,
with 0% indicating that a supply is empty.

Provides printer, status, and
configuration information.

●

Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating
that a supply is empty. This page also provides supplies part numbers.

●

Device Configuration: Shows the information found on the printer Configuration
page.

●

Network Summary: Shows the information found on the printer Network
Configuration page.

●

Print Info Pages: Allows you to print the PCL, PCL6, PS Font Lists, and the supplies
status page that the printer generates.

●

Color Usage Job Log: Shows user color print jobs on a job-by-job basis.

●

Event log: Shows a list of all printer events and errors.

●

Support button: Provides a link to the product support page. The Support button
can be password-protected.

●

Shop for Supplies button: Provides a link to a page where you can order supplies
for the printer. The Shop for Supplies button can be password-protected.

Using the embedded Web server

Tab or section

Description

Settings tab

●

Device Information: Allows you to name the printer and assign an asset number to
it. Enter the name for the primary contact who will receive information about the
printer.

●

Paper Handling: Allows you to change the paper-handling defaults for the printer.

●

Printing: Allows you to change the printing defaults for the printer.

●

PCL 5c: Allows you to change the PCL 5c defaults for the printer.

●

PostScript: Allows you to change the PostScript defaults for the printer.

●

Print Quality: Allows you to change the print quality defaults for the printer, including
calibration settings.

●

Print Density: Allows you to change the contrasts, highlights, midtones, and
shadows values for each supply.

●

Paper Types: Allows you to configure print modes that correspond to the media
types that the printer accepts.

●

System Setup: Allows you to change the system defaults for the printer

●

Service: allows you to start the cleaning procedure on the printer.

●

Support button: Provides a link to the product support page. The Support button
can be password-protected.

●

Shop for Supplies button: Provides a link to a page where you can order supplies
for the printer. The Shop for Supplies button can be password-protected.

Provides the ability to configure the
printer from your computer.

NOTE The Settings tab can be password-protected. If this printer is on a
network, always consult with the printer administrator before changing settings
on this tab.
Networking tab
Provides the ability to change
network settings from your
computer.

Chapter 5 Managing the printer

Network administrators can use this tab to control network-related settings for the printer
when it is connected to an IP-based network. This tab does not appear if the printer is
directly connected to a computer.
NOTE

The Networking tab can be password-protected.

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Using the HP ToolboxFX
The HP ToolboxFX is a program that you can use to complete the following tasks:
●

Check the printer status.

●

Configure the printer settings.

●

Configure pop-up-alert messages.

●

View troubleshooting information.

●

View online documentation.

You can view the HP ToolboxFX when the printer is directly connected to your computer or when it is
connected to the network. You must perform a typical software installation to use the HP ToolboxFX.
NOTE The HP ToolboxFX is not supported for Windows Server 2003 or Macintosh operating
systems. To use the HP ToolboxFX, you must have TCP/IP protocol installed on your computer.
NOTE You do not have to have Internet access to open and use the HP ToolboxFX.

To view the HP ToolboxFX
Open the HP ToolboxFX in one of these ways:
●

In the Windows system tray, double-click the HP ToolboxFX icon.

●

On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click
HP Color LaserJet 2700 Series, and then click HP ToolboxFX.

The HP ToolboxFX software contains the following sections:

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●

Status

●

Alerts

●

Help

●

Device settings

●

Network settings

Using the HP ToolboxFX

Status
The Status folder contains links to the following main pages:
●

Device status. View printer status information. This page indicates printer conditions such as a
jam or an empty tray. After you correct a printer problem, click Refresh status to update the printer
status.

●

Supplies status. View detailed supplies status such as the estimated percent of toner remaining
in the print cartridge and the number of pages that have been printed with the current print cartridge.
This page also has links to order supplies and to find recycling information.

●

Device configuration. View a detailed description of the current printer configuration, including
the amount of memory installed and whether optional trays are installed.

●

Network summary. View a detailed description of the current network configuration, including the
IP address and network status.

●

Print info pages. Print the Configuration page and various other information pages that are
available for the printer, such as the Supplies Status page and the Demo page.

●

Color usage job log. View color usage information for the printer.

●

Event log. View a history of printer errors. The most recent error is at the top of the list.

Event log
The Event log is a four-column table where the printer events are logged for your reference. The log
contains codes that correspond to the error messages that appears on the printer control-panel display.
The number in the Page Count column specifies the total number of pages that the printer had printed
when the error occurred. The Event log also contains a brief description of the error. For more information
about error messages, see Control-panel messages.

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Alerts
The Alerts folder contains links to the following main pages:
●

Set up Status Alerts. Set up the printer to send you pop-up alerts for certain events, such as low
toner levels.

●

Set up E-mail Alerts. Set up the printer to send you e-mail alert messages for certain events, such
as low toner levels.

Set up status alerts
Use the HP ToolboxFX to set up the printer so that it issues pop-up alerts to your computer when certain
events occur. Events that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP
print cartridge in use, empty input trays, and specific error messages.
Select the pop-up format, the system tray icon format, desktop alert, or any combination for the alerts.
The pop-up and desktop alerts only appear when the printer is printing from the computer on which you
set up the alerts. Desktop alerts are only visible momentarily, and disappear automatically.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert,
on the System setup page.
NOTE You must click Apply before your changes take effect.

Set up e-mail alerts
Use the HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events
occur. You can specify different events for each e-mail address. Use the information for the e-mail server
that will send out the e-mail alert messages for the printer.
NOTE You can only configure e-mail alerts to be sent from a server that does not require user
authentication. If your e-mail server requires you to log in with a username and password, you
cannot enable e-mail alerts.
NOTE You must click Apply before your changes take effect.

Help
The Help folder contains links to the following main pages:

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Troubleshooting. Print troubleshooting pages, clean the printer, and open Microsoft Office Basic
Colors. For more information about Microsoft Office Basic Colors, see Matching colors.

●

How do I? Link to the user-guide index.

●

Animated demonstrations

●

User Guide. View information about the printer usage, warranty, specifications, and support. The
user guide is available in both HTML and PDF format.

Using the HP ToolboxFX

Device settings
The System Settings folder contains links to the following main pages:
●

Device information. View information about the printer, such as the printer description and a
contact person.

●

Paper handling. Configure trays or change the printer paper-handling settings, such as default
paper size and default paper type.

●

Printing. Change the default printer print settings, such as number of copies and paper orientation.

●

PCL. View and change the PCL settings.

●

PostScript. View and change the PS settings.

●

Print quality. Change the printer print-quality settings.

●

Print density. Change the print-density settings, such as contrast, highlights, midtones, and
shadows.

●

Paper types. Change the printer mode settings for a each media type, such as letterhead,
prepunched, or glossy paper.

●

System setup. Change the printer system settings, such as jam recovery and auto-continue.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner
alert.

●

Service. Gain access to various procedures required to maintain the printer.

●

Save/restore settings. Save the current settings for the printer to a file on your computer. Use this
file to load the same settings onto another printer or to restore these settings to this printer at a
later time.

●

Password. Set a password to protect the device settings. Once a password is set, users will be
prompted to enter the password before being allowed to change device settings. This password is
the same as the embedded Web server password.

Device information
The Device information page stores data about your printer for future reference. The information that
you type in these fields appears on the Configuration page. You can type any character in each of these
fields.
NOTE You must click Apply before your changes take effect.

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Paper handling
Use the HP ToolboxFX paper-handling options to configure your default settings. These are the same
options that are available on the menus on the control panel. For more information, see Using the controlpanel menus.
Three options are available for handling print jobs when the product is out of media:
●

Select Wait for paper to be loaded.

●

Select Cancel from the Paper out action drop-down list to cancel the print job.

●

Select Override from the Paper out time drop-down list to send the print job to another paper tray.

The Paper out time field specifies how long the printer waits before acting on your selections. You can
specify from 0 to 3600 seconds.
NOTE You must click Apply before your changes take effect.

Printing
Use the HP ToolboxFX printing options to configure the settings for all print functions. These are the
same options that are available on the control panel. For more information, see Using the control-panel
menus.
NOTE You must click Apply before your changes take effect.

PCL
Use the PCL options to configure the settings when you are using the PCL print personality.
NOTE You must click Apply before your changes take effect.

PostScript
Use the PostScript option when you are using the PostScript print personality. When the Print
PostScript error option is turned on, the PostScript error page automatically prints when PostScript
errors occur.
NOTE You must click Apply before your changes take effect.

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Using the HP ToolboxFX

Print quality
Use the HP ToolboxFX print-quality options to improve the appearance of your print jobs. These are the
same options that are available on the control panel. For more information, see Using the control-panel
menus.
The following options are provided for controlling print quality:
Color Calibration
●

Power On Calibration. Specify whether the printer should calibrate when you turn it on.

●

Calibration Timing. Specify how frequently the printer should calibrate.

●

Calibrate Now. Set the printer to calibrate immediately.
NOTE You must click Apply before your changes take effect.

Print density
Use the print density settings to make fine adjustments in the amount of each color of toner that is used
for your printed documents.
●

Contrasts. Contrast is the range of difference between light (highlight) and dark (shadow) colors.
To increase the overall range between light and dark colors, increase the Contrasts setting.

●

Highlights. Highlights are colors that are nearly white. To darken highlight colors, increase the
Highlights setting. This adjustment does not affect midtone or shadow colors.

●

Midtones. Midtones are colors that are halfway between white and solid density. To darken
midtone colors, increase the Midtones setting. This adjustment does not affect highlight or shadow
colors

●

Shadows. Shadows are colors that are nearly solid density. To darken shadow colors, increase
the Shadows setting. This adjustment does not affect highlight or midtone colors.

Paper types
Use the HP ToolboxFX Paper types options to configure print modes that correspond to the various
media types. When you select Restore modes, all of the modes are reset to the factory settings.
NOTE You must click Apply before your changes take effect.

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System setup
Use the HP ToolboxFX system settings options to configure miscellaneous print settings. These settings
are not available on the control panel.
NOTE You must click Apply before your changes take effect.

Service
During the printing process, paper, toner and dust particles can accumulate inside the printer. Over time,
this buildup can cause print-quality problems such as toner specks or smearing. The HP ToolboxFX
provides an easy method for cleaning the paper path. For more information, see Cleaning the printer.

Network settings
The network administrator can use the Network Settings tab to control the network-related settings for
the printer when it is connected to an IP-based network.

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Using the HP ToolboxFX

Using Macintosh Configure Device
Macintosh Configure Device is a Web-based program that you can use to configure and maintain the
printer from a computer running Mac OS X V10.3 or V10.4. You can use Macintosh Configure Device
when the printer is directly connected to the computer or when it is connected to the network. You do
not need Internet access in order to open and use Macintosh Configure Device.
NOTE You must perform a complete software installation to use Macintosh Configure Device.
Use Macintosh Configure Device for the following tasks:
●

Check the printer status and print information pages.

●

Check and change printer system settings.

●

Check default print settings.

●

Check and change network settings, including the following settings:
IP configuration
Advanced network settings
mDNS settings
SNMP settings
password

To view Macintosh Configure Device when the printer is directly connected to the computer
1.

Open HP Director by clicking the HP Director icon in the dock.

In HP Director, click Settings.

Select Configure device. The Macintosh Configure Device home page opens.

To view Macintosh Configure Device when the printer is connected to a network
1.

Open one of the following supported Web browsers:
●

Safari 1.2 or later

●

Netscape Navigator 7 or later

●

Opera 7 or later

Type the IP address of the printer into the Web browser address bar. The Macintosh Configure
Device home page opens.

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Color

This chapter describes how to produce the best possible color printing:

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●

Using color

●

Managing color

●

Matching colors

Using color
The printer provides automatic color features that generate excellent color results. Carefully designed
and tested color tables provide smooth, accurate color rendition of all printable colors.
The printers also provide sophisticated tools for the experienced professional.

HP ImageREt
HP ImageREt is a technology that provides the best color print quality without having to change printer
driver settings or make trade-offs between print quality, performance, and memory. ImageREt produces
photorealistic images.

Media selection
For the best color and image quality, select the appropriate media type from the software printer menu
or from the printer control panel. See Selecting print media.

Color options
Color options automatically provide optimal color output. These options use object tagging, which
provides optimal color and halftone settings for different objects (text, graphics, and photos) on a page.
The printer driver determines which objects appear on a page and uses halftone and color settings that
provide the best print quality for each object.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer
driver.

Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a
common color language for monitors, input devices (scanners and digital cameras), and output devices
(printers and plotters). It is the default color space used for HP products, Microsoft operating systems,
the World Wide Web, and most office software. The sRGB standard represents the typical Windows
monitor and is the convergence standard for high-definition television.
NOTE Factors such as the type of monitor you use and the room lighting can affect the
appearance of colors on your screen. For more information, see Matching colors.
The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs
use sRGB to communicate color. Because it is the default color space in Microsoft operating systems,
sRGB has been adopted broadly. When programs and devices use sRGB to exchange color information,
typical users experience greatly improved color matching.
The sRGB standard improves your ability to match colors between the printer, the computer monitor,
and other input devices automatically, and eliminates the need to become a color expert.

Printing in four colors (CMYK)
Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses in four-color printing.
Graphic arts (printing and publishing) environments typically use CMYK data files to provide rich,
saturated colors for text and graphics. The printer uses the PS printer driver to accept CMYK colors.

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Managing color
Setting color options to Automatic typically produces the best possible print quality for color documents.
However, you sometimes might want to print a color document in grayscale (black and white) or change
one of the printer color options.
●

In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change
the color options.

●

When using a Macintosh computer, use the Color Matching pop-up menu in the Print dialog box
to print in grayscale or change the color options.

Print in Grayscale
Select the Print in Grayscale option from the printer driver to print a color document in black and white.
This option is useful for printing color documents that will be photocopied or faxed.
When Print in Grayscale is selected, the printer uses the monochrome mode, which reduces wear on
the color cartridges.

Automatic or manual color adjustment
The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge
enhancements for each element in a document. For more information, see your printer driver online
Help.
NOTE Automatic is the default setting and is recommended for printing all color documents.
Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge
enhancements for text, graphics, and photographs. To gain access to the manual color options, from
the Color tab, select Manual, and then select Settings.

Manual color options
Use manual color adjustment to adjust the Color (or Color Map) and Halftoning options individually
for text, graphics, and photographs.
NOTE In programs that convert text or graphics to raster images, the Photographs settings
also control text and graphics.
Table 6-1 Manual color options
Setting description

Setting options

Halftone

●

Smooth provides better results for large, solid-filled print areas
and enhances photographs by smoothing color gradations. Select
this option when uniform and smooth area fills are the top priority.

●

Detail is useful for text and graphics that require sharp distinctions
among lines or colors, or images that contain a pattern or a high
level of detail. Select this option when sharp edges and details are
the top priority.

Halftone options affect the color output resolution
and clarity.

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Managing color

Table 6-1 Manual color options (continued)
Setting description

Setting options

Neutral Grays

●

The Neutral Grays setting determines the method for
creating gray colors used in text, graphics, and
photographs.

Black Only generates neutral colors (grays and black) by using
only black toner. This guarantees neutral colors without a color
cast.

●

4-Color generates neutral colors (grays and black) by combining
all four toner colors. This method produces smoother gradients
and transitions to other colors, and it produces the darkest black.

Edge Control

●

Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.

The Edge Control setting determines how edges are
rendered. Edge control has two components:
●
adaptive halftoning and trapping. Adaptive halftoning
increases edge sharpness. Trapping reduces the
●
effect of color-plane misregistration by overlapping
the edges of adjacent objects slightly.

RGB Color

Normal is the default trapping setting. Trapping is at a medium
level and adaptive halftoning is on.
Light sets trapping at a minimal level, and adaptive halftoning is
on.

●

Off turns off both trapping and adaptive halftoning.

●

Default (sRGB) instructs the printer to interpret RGB color as
sRGB. The sRGB standard is the accepted standard of Microsoft
and the World Wide Web Consortium (http://www.w3.org).

●

Vivid instructs the printer to increase the color saturation in the
midtones. Less colorful objects are rendered more colorfully. This
setting is recommended for printing business graphics.

●

Device sets the printer to print RGB data in raw device mode. To
render photographs correctly when this option is selected, you
must manage color in the program in which you are working or in
the operating system.

●

AdobeRGB (1998) is for documents that use the AdobeRGB color
space rather than sRGB. For example, some digital cameras
capture images in AdobeRGB, and documents that are produced
with Adobe PhotoShop use the AdobeRGB color space. When
printing from a professional software program that uses
AdobeRGB, it is important that you turn off the color management
in the software program and allow the printer to manage the color
space.

●

Photo Image interprets RGB color as if it were printed as a
photograph using a digital mini-lab. It renders deeper, more
saturated colors differently than Default mode. Use this setting for
printing photos.

Restricting color printing
The printer includes a Restrict color setting. Administrators can use the setting to restrict user access
to the color printing features in order to conserve color toner. If you are unable to print in color, see your
network administrator.

Press OK to open the menus.

Press < or > to highlight System setup, and then press OK.

Press < or > to highlight Print quality, and then press OK.

Press < or > to highlight Restrict color, and then press OK.

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Press < or > to select on of the following options
●

Enable color

●

Disable color

Press OK to save the setting.

The network administrator can monitor color usage for a specific HP Color LaserJet 2700 printer by
printing a color usage job log. See Using printer information pages.

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Managing color

Matching colors
The process of matching printer output color to your computer screen is complex, because printers and
computer monitors use different methods of producing color. Monitors display colors by using light pixels
that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan,
magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor:
●

Print media

●

Printer colorants (inks or toners, for example)

●

Printing process (inkjet, press, or laser technology, for example)

●

Overhead lighting

●

Personal differences in perception of color

●

Software programs

●

Printer drivers

●

Computer operating systems

●

Monitors

●

Video cards and drivers

●

Operating environment (humidity, for example)

Keep these factors in mind when colors on your screen do not perfectly match your printed colors.
For most users, the best method for matching colors is to print sRGB colors.

Using the HP ToolboxFX to print the Microsoft Office Basic Colors
palette
You can use HP ToolboxFX to print a palette of the Microsoft Office Basic Colors. Use this palette to
select the colors that you want to use in printed documents. It shows the actual colors that print when
you select these basic colors in a Microsoft Office program.
1.

In HP ToolboxFX, select the Help folder.

In the Print Quality Troubleshooting section, select Print Basic Colors.

Sample book color matching
The process for matching printer output to preprinted sample books and standard color references is
complex. In general, you can obtain a reasonably good match to a sample book if cyan, magenta, yellow,
and black inks are used in the sample book. These are usually referred to as process-color sample
books.
Some sample books are created from spot colors, which are specially created colorants. Many of these
spot colors are outside the printer gamut (color range). Most spot color sample books have companion
process sample books that provide CMYK approximations.

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Most process sample books have a note about what process standards were used to print the sample
book: SWOP, EURO, or DIC. In most cases, for optimal color matching, select the corresponding ink
emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation.

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Matching colors

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Maintenance

This chapter describes ways to maintain your printer. The following topics are covered:

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●

Managing supplies

●

Replacing supplies and parts

●

Cleaning the printer

Managing supplies
Using, storing, and monitoring print cartridges can help ensure quality printer output.

Supplies life
The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require.
For example, when printing text at 5% coverage, a black HP print cartridge lasts an average of 5,000
pages. (A typical business letter is about 5% coverage.)
Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs or jobs with heavy
coverage. At any time, you can verify the life expectancy by checking the print-cartridge life. See
Checking the print-cartridge life for more information.

Approximate print-cartridge replacement intervals
The following table lists the estimated replacement intervals for print cartridges.
Page count

Approximate time period1

6,500 pages2 (black)

6 months

3,500 pages (color)
Approximate life is based on 1,500 pages per month.
Approximate average A4-/letter-size page count based on approximately 5% coverage of individual colors.

1
2

To order supplies online, go to www.hp.com/support/clj2700.

Checking the print-cartridge life
You can check the print-cartridge life using the printer control panel, the embedded Web server, printer
software, the HP ToolboxFX, or HP Web Jetadmin software. Check the supplies gauge on the printer
control panel for approximate supply levels.

Figure 7-1 Printer display

Message/Prompt area

Supplies gauge

Print cartridge colors from left to right: black, yellow, cyan, and magenta

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For more precise levels, follow the instructions in the table below to print a supplies status page.
Device

Procedure

Printer control panel

Press OK.

Press > to highlight Reports, and then press OK.

Press > to highlight Supplies status, and then press OK.

The HP ToolboxFX

In the Status tab, click Supplies Status to open the supplies status page.

Embedded Web server

In your browser, enter the IP address for the printer home page and press
Enter to open the printer status page. See Using the embedded Web server.

On the left side of the screen, click Supplies Status to open the supplies status
page.
NOTE The IP address is found on the printer network configuration page.
See Using printer information pages.

HP Web Jetadmin

In HP Web Jetadmin, select the printer device. The device status page shows print
cartridge information.

Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes, and do not touch the surface of the roller.

HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●

Percentage of supplies remaining

●

Approximate pages remaining

●

Number of pages printed

Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline and Web
site.

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Managing supplies

Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see HP fraud hotline and Web site.

HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is nonHP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:

●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).

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Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.

Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the
printer.
●

Sufficient space is required above and in the front of the printer for removing supplies.

●

The printer should be located on a flat, sturdy surface.

For instructions on installing supplies, see the installation guides provided with each supply item or go
to www.hp.com/support/clj2700.
CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that is not covered by the HP warranty or
service agreements.

Changing print cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message
recommending that you order a replacement. The printer can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when Replace cartridge appears on the control panel.

To change the print cartridge
1.

Open the front door.

CAUTION Do not place anything on the transfer unit and do not touch the transfer unit,
which is located on the inside of the front door.

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Replacing supplies and parts

Remove the used print cartridge from the printer.

Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge
from front to back.
CAUTION Do not touch the shutter or the surface of the roller.

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Remove the orange shipping locks and the shipping tape attached to the left shipping lock from
the new print cartridge. Discard the shipping tape and shipping locks according to local regulations.

Align the print cartridge with the tracks inside the printer, and using the handles, insert the print
cartridge until it is firmly seated.

Firmly close the front door.

After a short time, Ready should appear on the control panel.
8.

Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.

If you are using a non-HP print cartridge, check the printer control panel for further instructions.

For additional help, see the Web sites listed in Supply replacement guidelines.

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Replacing supplies and parts

Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.

To clean the printer using the printer control panel
1.

Press OK.

Press > to highlight Service, and then press OK.

Press > to highlight Cleaning mode, and then press OK.

Load tray 1 with plain paper, and then press OK to start the cleaning process.

To clean the printer using the HP ToolboxFX

Open the HP ToolboxFX.

In the Devices pane, double-click the printer icon.

Double-click the HP folder, and click Troubleshooting.

Under Cleaning Page, click Print Page. A patterned page prints.

At the printer, load the patterned page face-up in tray 1.

At the computer, click Clean.

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Problem solving

This chapter describes what to do if problems arise with your printer.

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●

Basic troubleshooting checklist

●

Control-panel messages

●

Jams

●

Paper-handling problems

●

Printer response problems

●

Printer control-panel problems

●

Color-printing problems

●

Incorrect printer output

●

Macintosh problems

●

Software program problems

●

Print-quality troubleshooting

●

Network problems (HP Color LaserJet 2700n only)

Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●

Is the printer connected to power?

●

Is the printer on?

●

Is the printer in the Ready state?

●

Are all necessary cables connected?

●

Do any messages appear on the control panel?

●

Are genuine HP supplies installed?

●

Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?

For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to www.hp.com/support/clj2700.

Factors that affect printer performance
Several factors affect the time it takes to print a job:
●

Maximum printer speed, measured in pages per minute (ppm)

●

The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●

Printer processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB connection

●

The printer I/O configuration

●

The amount of printer memory installed

●

The network operating system and configuration (if applicable)

●

Printer personality (PCL or PS)
NOTE Although additional printer memory can resolve memory problems, improve how the
printer handles complex graphics, and improve download times, it will not increase maximum
printer speed (ppm).

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Control-panel messages
The control-panel messages indicate the current printer status. In addition, alert, warning, and critical
error messages indicate situations that might require action.
Alert and warning messages appear temporarily and might require that you acknowledge the message
by pressing OK to resume printing or by pressing X to cancel the job. With certain warnings, the job
might not finish printing or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the printer will attempt to resume printing the job after
the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Restarting the printer might fix the problem.
If a critical error persists, the printer might require service.
Control-panel message

Description

Recommended action

10.XXXX Supply Error

The e-label for one of the print cartridges
cannot be read or is missing.

Reinstall the print cartridge.

Turn the printer off and then on.

If the problem is not solved, replace the
cartridge.

49 Error

●

10.0000 = black e-label error

●

10.0001 = cyan e-label error

●

10.0002 = magenta e-label error

●

10.0003 = yellow e-label error

●

10.1000 = black e-label is missing

●

10.1001 = cyan e-label is missing

●

10.1002 = magenta e-label is missing

●

10.1003 = yellow e-label is missing

The printer experienced an internal error.

Turn off then on

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See Service and support.

50.X Fuser Error

The printer has experienced an error with the
fuser.

Turn off the printer, wait at least 25 minutes,
and then turn on the printer.

Turn off then on
If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See Service and support.
51.XX Error
Turn off then on

The printer has experienced an internal
hardware error.

ENWW

Control-panel messages

Control-panel message

Description

Recommended action
If the message persists, contact HP support.
See Service and support.

54.XX Error

The printer has experienced an error with one
of the internal sensors.

Turn off then on

55.X Error

The printer has experienced an internal error.

Turn off then on

57 Fan Error

The printer has experienced a problem with
its internal fan.

Turn off then on

59.X Error

The printer has experienced a problem with
one of the motors.

Turn off then on

79 Error
Turn off then on

The printer has experienced an internal
firmware error.

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Control-panel message

Description

Recommended action

79 Service Error

An incompatible DIMM is installed.

Turn the printer off by using the power
switch.

Install a DIMM that the printer supports.
See Service and support for a list of
supported DIMMs. See Working with
memory for DIMM installation
instructions.

Turn the printer on.

Turn off then on

If the message persists, contact HP support.
See Service and support.
Color disabled. Using black only

The printer has been set to disable color
printing. Jobs will only print in black and white.

The printer is behaving correctly with the
current settings. If you need to print in color,
contact your administrator. See Restricting
color printing.

Device error

An internal error occurred.

Press OK to resume the job.

Door open

The printer door is open.

Close the door.

Engine comm. error

The printer experienced an internal
communication error.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the printer to initialize.

Press OK

If you are using a surge protector, remove it.
Plug the printer directly into the wall socket.
Use the power switch to turn on the printer.
If the message persists, contact HP support.
See Service and support.
Incorrect

A print cartridge is installed in the incorrect
slot.

Be sure that each print cartridge is in the
correct slot. From top to bottom, the print
cartridges are installed in this order: black,
yellow, cyan, magenta.

Incorrect supplies

More than one print cartridge is installed in
the incorrect slot.

Be sure that each print cartridge is in the
correct slot. From top to bottom, the print
cartridges are installed in this order: black,
yellow, cyan, magenta.

Install cartridge

The cartridge is either not installed or not
correctly installed in the printer.

Install the print cartridge. See Changing print
cartridges.

Install supplies

More than one cartridge is either not installed
or not correctly installed in the printer.

Install the print cartridges. See Changing
print cartridges.

Invalid driver

You are using an incorrect printer driver.

Select the correct printer driver.

Jam in

The printer has detected a jam.

Clear the jam from the area indicated on the
control panel. The job should continue to
print. If it does not, try reprinting the job.

( indicates the area where the jam
has occurred)

If the message persists, contact HP support.
See Service and support.
Load paper

ENWW

All trays are empty.

Load print media into the trays.

Control-panel messages

Control-panel message

Description

Recommended action

Load tray #

The printer is processing a manual-duplex
job, and has printed the first sides. The printer
waits for you to load the pages into the tray to
print the second sides.

Load the printed pages into the tray to print
the second sides. See Using 2-sided (duplex)
printing for more information.

Load tray #

A tray is configured for the media type and
size that the print job is requesting, but that
tray is empty.

Load the correct media into the tray, or
press OK to use media in a different tray.

Load tray 1

No trays are configured for the media type
and size that the print job is requesting.

Load the correct media into tray 1, or press
OK to use media in a different tray.

Manual feed

The printer is set for manual feed mode.

Press OK to clear the message and then load
the correct media into tray 1.

The printer memory is almost full.

Press OK to finish the job, or press X to
cancel the job.

Press OK

Press OK
Memory is low
Press OK
Break the job into smaller jobs that contain
fewer pages.
For information about increasing the printer
memory, see Working with memory.
Misprint

Print media has been delayed as it moves
through the printer.

Press OK to clear the message.

The print engine has failed to pick up a piece
of media.

In tray 1, verify that the media was inserted
far enough into the tray. In tray 2 or optional
tray 3, verify that the paper-length guide is in
the correct position for the media size that you
are using.

Press OK
No paper pickup
Press OK

Reload the media in the input tray and
press OK to continue the job.
If the message persists, contact HP support.
See Service and support.
Non HP installed

A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press OK.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press OK.

Non HP supply in use

A non-HP supply is installed, and you
pressed OK to override the error message.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.

Order cartridge

The identified print cartridge is nearing the
end of its useful life.

Order the identified print cartridge. Printing
will continue until Replace
cartridge appears.
See Supplies and accessories for more
information.

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Control-panel message

Description

Recommended action

Order supplies

More than one supply item is low.

Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are low. See
Using printer information pages
Order the identified print cartridges. Printing
will continue until Replace
cartridge appears.
See Supplies and accessories for more
information.

Page too complex

The printer cannot process the page.

Press OK to continue printing the job, but
output might be affected.

Replace cartridge

The print cartridge is empty.

Replace the print cartridge. See Changing
print cartridges.

Replace supplies

More than one print cartridge is empty.

Check the supply-level gauges on the control
panel, or print a supplies status page to
determine which cartridges are empty. See
Using printer information pages.

Press OK

Replace the cartridges. See Changing print
cartridges.
Sensor Error

The printer has experienced an error with the
top-of-page sensor.

Turn off then on

Unauthorized

A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press OK.

Unauthorized supply in use

A non-HP supply is installed, and you
pressed OK to override the error message.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.

Unexpected size in tray #

ENWW

The printer has detected print media in the
tray that does not match the configuration for
the tray.

Load the correct media into the tray, or
configure the tray for the size that you have
loaded. See Configuring trays.

Control-panel messages

Jams
Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearing
jams.

Figure 8-1 Jam locations (printer shown without optional tray 3)
1

Output bin

Paper path

Tray 1

Trays 2 or 3

Fuser

Common causes of jams
Common causes of jams1
Cause

Solution

The media does not meet specifications.

Use only media that meets HP specifications. See Print-media
specifications.

A component is installed incorrectly.

Verify that all print cartridges, trays, and the fuser are correctly
installed.

You are using media that has already passed through a printer
or copier.

Do not use media that has been previously printed on or
copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See Configuring trays.

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.

The media is binding or sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.

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Common causes of jams1
Cause

Solution

The media is removed before it settles into the output bin.

Reset the printer. Wait until the page completely settles in the
output bin before removing it.

The media is in poor condition.

Replace the media.

The internal rollers from tray 2 or optional tray 3 are not picking Remove the top sheet of media. If the media is heavier than
up the media.
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.

Replace the media.

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.

Printer supply items have reached the end of their useful life.

Check the printer control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See Replacing supplies and
parts.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.

If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.

Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control
panel.
Jam in tray 1
1.

ENWW

Remove the media from tray 1.

Jams

Grasp the jammed sheet by both corners and pull.

Place the media stack in tray 1.

Confirm that the media guides are against the media without bending it.

Press OK to resume printing.

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Jam in tray 2 or optional tray 3

ENWW

If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is
visible, remove it.

If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.

Pull out tray 2 and place it on a flat surface.

If the jammed sheet is visible, remove it.

Jams

If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.

Replace tray 2 and optional tray 3.

Press OK to resume printing.

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Jam in print paper path
For this control-panel messages, look in two areas for jams. First, check the front door area for a jam.
Next, starting with step 6, check the top cover area.
1.

Open the front door.

CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
2.

ENWW

Remove any visible media.

Jams

Locate the green registration-plate tabs that are below the bottom print cartridge.

Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.

NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
5.

100

Close the front door.

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Open the top cover.

If the jammed sheet is visible, remove it and then close the top cover.

If the sheet is not visible, use the power switch to turn off the printer.

WARNING! The fuser will be hot. Wait 10 minutes before proceeding.

ENWW

Jams

101

Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove
it.

10. On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.

11. Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.

102

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12. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down until it clicks into place.

13. Close the top cover and then turn on the printer.

Jam in output bin
For this control-panel message, look in two places for jams. First, check the output bin area for a jam.
Next, starting with step 3, check the top cover area.
1.

Look for jammed paper in the output bin area.

Remove any visible media.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.

ENWW

Jams

103

Open the top cover.

If the jammed sheet is visible, remove it and then close the top cover.

If the sheet is not visible, use the power switch to turn off the printer.

WARNING! The fuser will be hot. Wait 10 minutes before proceeding.

104

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Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove
it.

On the fuser, lift the shutter door.
CAUTION Do not open the shutter door while the fuser is in the printer.

Remove any jammed sheets.
NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.

ENWW

Jams

105

Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the
printer. Press the fuser down until it clicks into place.

10. Close the top cover and then turn on the printer.

106

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Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see Supplies and accessories.
For media specifications for this printer, see Print-media specifications.
Printer feeds multiple sheets
Cause

Solution

The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).

Open the tray and verify that the media stack is below the
maximum stack-height mark.

The paper is sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over,
and then reload it into the tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.

The media does not meet the specifications for this printer.

Use only media that meets HP specifications for this printer.
See Print-media specifications.

Paper is being used in a high-humidity environment.

Use another type of paper.

Printer feeds incorrect page size
Cause

Solution

The correct size of media is not loaded in the tray.

Load the correct size of media in the tray.

The correct size of media is not selected in the software
program or printer driver.

Confirm that the settings in the program and printer driver are
appropriate, because the program settings override the printerdriver and control-panel settings, and the printer-driver settings
override the control-panel settings.

The correct size or media for tray 1 is not selected on the printer
control panel.

At the control panel, select the correct size for tray 1.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

Printer pulls from an incorrect tray

ENWW

Cause

Solution

You are using a driver for a different printer.

Use a driver for this printer.

The specified tray is empty.

Load media in the specified tray.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

Paper-handling problems

107

Media does not feed automatically
Cause

Solution

Manual feed is selected in the software program.

Load a sheet of media into tray 1 and press OK.

The tray is empty.

Load media into the tray.

Media from a previous jam has not been completely removed.

Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See Jams.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

The guides in the tray are not against the media.

Verify that the guides are touching the media.

Media does not feed from trays 2 and 3
Cause

Solution

Manual feed or tray 1 is selected in the software program.

Load a sheet of media into tray 1 and press OK.

The tray is empty.

Load the tray.

The correct media type for the tray is not selected on the printer
control panel.

At the printer control panel, select the correct type for the tray.

Media from a previous jam has not been completely removed.

Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See Jams.

Tray 3 (500-sheet input tray) does not appear as a tray option.

Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly attached and that the printer driver has been
configured to recognize tray 3. See Opening the printer
drivers.

Tray 3 is incorrectly installed.

Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

The guides in the tray are not against the media stack.

Verify that the guides are touching the stack.

Transparencies or glossy paper will not feed

108

Cause

Solution

Transparencies that do not meet HP specifications might have
been loaded.

Use transparencies designed for HP Color LaserJet printers.

The correct media type is not specified in the software or printer
driver.

Verify that the correct type is selected in the software or printer
driver.

The tray is overfilled.

Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Place only
one sheet of media in tray 1.

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Transparencies or glossy paper will not feed
Cause

Solution

Media in another tray is the same size as the transparencies
or glossy paper, and the printer is defaulting to the other tray.

Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See Configuring trays.

The tray that contains the transparencies or glossy paper is not
configured correctly for type.

Envelopes printing issues
Cause

Solution

Envelopes are loaded in an unsupported tray.

Load envelopes into tray 1.

Envelopes are curled or damaged.

Try using different envelopes. Store envelopes in a controlled
environment. See Envelopes for more information.

Envelopes are sealing because the moisture content is too
high.

Try using different envelopes. Store envelopes in a controlled
environment.

The envelope orientation is incorrect.

Verify that the envelope is loaded correctly. See Configuring
trays.

This printer does not support the envelopes.

See Print-media specifications or the HP LaserJet Printer
Family Print Media Specification Guide.

The tray is configured for a size other than envelopes.

Configure the tray size for envelopes.

Output is curled or wrinkled

ENWW

Cause

Solution

The media does not meet the specifications for this printer.

Use only media that meets the HP specifications for this
printer. See Print-media specifications.

The media is damaged or in poor condition.

Remove the media from the tray and load media that is in good
condition.

The printer is operating in an excessively humid environment.

Verify that the printing environment is within humidity
specifications.

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive curl. Try using a
different pattern.

The media was not stored correctly and may have absorbed
moisture.

Remove the media and replace it with media from a fresh,
unopened package.

The media has poorly cut edges.

Remove the media, flex it, rotate it 180 degrees, or turn it over,
and then reload it into the tray. Do not fan paper. If the problem
persists, replace the paper.

The specific media type was not configured for the tray or
selected in the software.

Configure the software for the media (see the software
documentation). Configure the tray for the media. See
Configuring trays.

Paper-handling problems

109

Output is curled or wrinkled
Cause

Solution

The media was used previously.

Do not reuse media.

Output is consistently curled.

Use the control-panel Service menu to turn on the Less paper
curl option. See Service menu.

Printer will not perform manual duplexing (2-sided printing) or duplexes incorrectly
Cause

Solution

The printer driver is not set up for 2-sided printing.

Configure the printer driver for 2-sided printing. See Opening
the printer drivers.

The first page is printing on the back of preprinted forms or
letterhead.

For tray 1, load the letterhead paper first-side-down, bottom
first. For tray 2 or tray 3, load the letterhead paper first-sideup, top edge toward the back of the tray. See Using 2-sided
(duplex) printing for more information.

The printer configuration is not set for duplexing.

Configure the printer for manual duplexing:
1.

On the Windows taskbar, click Start, click Settings, and
then click Printers.
●

For Windows 2000 and Windows XP, click Start,
and then click Printers.

Select the printer.

In the File menu, click Properties.

Click the Device Settings tab or the Configure tab.

Select Allow manual duplexing.

Printing is only on one side even when manual 2-sided (duplex) is selected

110

Cause

Solution

Manual 2-sided printing is not enabled.

Configure the printer driver to enable manual 2-sided printing.
See Opening the printer drivers.

The paper size that is selected does not support 2-sided
(duplex) printing.

Load and select a size and type of paper that supports 2-sided
printing.

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Printer response problems
The control-panel display is blank
Cause

Solution

The printer power switch is in the off position.

Verify that the printer is on. Fans might run while the printer is
in standby mode (off).

The printer memory DIMMs are defective or installed
incorrectly.

Verify that the printer memory DIMMs are correctly installed
and are not defective.

The power cord is not firmly plugged into both the printer and
the power receptacle.

Turn off the printer and then disconnect and reconnect the
power cord. Turn the printer on.

The line voltage is incorrect.

Connect the printer to a correct voltage source, as specified on
the power rating label on the back of the printer.

The power cord is damaged or worn.

Replace the power cord.

The power source receptacle is not working correctly.

Connect the printer to a different power receptacle.

The control-panel display is difficult to read
Cause

Solution

The contrast is too high or too low for the office environment.

Adjust the contrast on the control-panel display. See System
Setup menu.

The printer is on, but nothing prints
Cause

Solution

The printer Ready indicator light is not lit.

Press X to return the printer to the Ready state.

The top cover is not closed.

Close the top cover firmly.

Replace cartridge appears on the control-panel
display.

Replace the specified print cartridge.

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

The correct driver is not selected in the software program or
printer driver.

Select the PS driver in the software program or printer driver.

The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is
working.

The printer is on but is not receiving data

ENWW

Cause

Solution

The printer Ready indicator light is not lit.

Press X to return the printer to the Ready state.

The front door is not closed.

Close the front door firmly.

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

Printer response problems

111

The printer is on but is not receiving data
Cause

Solution

The interface cable is not correct for this configuration.

Select the correct interface cable for your configuration. See
USB configuration.

The interface cable is not securely connected to both the
printer and the computer.

Disconnect and reconnect the interface cable.

The interface configurations shown on the printer configuration
page do not match those on the host computer.

Configure the printer to match the computer configuration.

The computer is not working correctly.

Try using a program that you know works correctly to check
the computer.

The computer port that the printer is connected to is not
configured or is not working correctly.

Connect another peripheral to this port to verify that the port is
working.

Cannot select the printer from the computer
Cause

Solution

If you are using a switch box, the printer might not be selected
for the computer.

Select the correct printer through the switch box.

The printer Ready indicator light is not lit.

Press X to return the printer to the Ready state.

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

The correct printer driver is not installed in the computer.

Install the correct printer driver.

The correct printer and port are not selected on the computer.

Select the correct printer and port.

The network is not configured correctly for this printer.

Use the network software to verify the printer network
configuration, or consult with the network administrator.

The power receptacle is not working correctly.

Connect the printer to a different power receptacle.

A message appears that 2-sided printing is not available for the type and size selected

112

Cause

Solution

The selected paper is not supported for 2-sided printing.

Make sure manual 2-sided printing is enabled. See Opening
the printer drivers.

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Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause

Solution

The printer control-panel display is blank, even when the fan
is running.

Fans might run while the printer is in standby mode (off). Press
the printer power switch to turn on the printer.

Printer settings in the software program or printer driver differ
from the printer control-panel settings.

Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.

Control-panel settings were not correctly saved.

Select the control-panel settings again, and then press OK. An
asterisk (*) should appear to the right of the setting.

If the printer is on a network, another user might have changed
printer control-panel settings.

Consult the network administrator to coordinate changes to
printer control-panel settings.

Unable to select tray 3 (optional 500-sheet input tray)

ENWW

Cause

Solution

Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.

Tray 3 appears as an option only if it is installed. Verify that
tray 3 is installed correctly.

Tray 3 does not appear as an option in the printer driver.

Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays. See Opening the printer drivers.

Printer control-panel problems

113

Color-printing problems
Printing black instead of color
Cause

Solution

Grayscale is selected in the software program or printer driver.

In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.

You might be using a driver for monochrome (black and white)
printing.

Install the PCL 6 or PS drivers, which enable color printing.

The correct printer driver is not selected in your software
program.

Select the correct printer driver.

The Restrict color option is set to Disable color.

Contact your system administrator to set the option to Enable
color.

No color appears on the configuration page.

Contact HP support.

Incorrect hues print
Cause

Solution

The media does not meet the specifications for this printer.

See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to www.hp.com/support/clj2700 for HP LaserJet Printer
Family Print Media Specification Guide ordering information.
When you connect, select Manuals.

The printer operates in excessively humid or dry conditions.

Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See Calibrating the printer.
NOTE For more information about color-quality
problems see Print-quality troubleshooting.

A color is missing
Cause

Solution

The HP print cartridge is defective.

Replace the cartridge.

Inconsistent colors print after installing a print cartridge

114

Cause

Solution

New print cartridges sometimes require printing several pages
before they deliver consistent print quality.

Try printing approximately 50 pages with the new cartridge,
and then try the print job again.

Another print cartridge might be low.

Check the supplies gauge on the control panel or print a
supplies status page. See Using printer information pages.

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Inconsistent colors print after installing a print cartridge
Cause

Solution

The printer might need calibration.

Calibrate the printer. See Calibrating the printer.

The print cartridge might be a refilled cartridge.

Use a genuine HP print cartridge. See Supplies and
accessories.

Printed colors do not match screen colors
Cause

Solution

Extremely light screen colors are not being printed.

The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.

Extremely dark screen colors print in black.

The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.

The printer might need calibration.

Calibrate the printer. See Calibrating the printer.

The colors on the computer screen differ from the printer
output.

On the printer driver Color tab, in the Color Options
section, select Manual.

Click Settings.

In Manual Color Options, in the Color Options section,
select Default (sRGB) for each object.

Click OK to finish.
NOTE Several factors can influence your ability to
match printed colors to those on your screen: paper,
overhead lighting, software programs, operating
system palettes, monitors, and video cards and
drivers. See Color.

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Color-printing problems

115

Incorrect printer output
Printer output problems
Incorrect fonts print
Cause

Solution

The font has not been correctly selected in the software
program.

Reselect the font in the software program.

The font is not available to the printer.

Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)

The correct printer driver is not selected.

Select the correct printer driver.

The font might be correct, but the characters appear blurry
because the colors are not aligned correctly.

Perform a full printer calibration. See Calibrating the printer.

Cannot print all characters in a symbol set
Cause

Solution

The correct font is not selected.

Select the correct font.

The correct symbol set is not selected.

Select the correct symbol set.

The software program does not support the selected character
or symbol set.

Use a font that supports the character or symbol.

Text drifts between pages
Cause

Solution

The software program is not resetting the printer to the top of
the page.

See the software documentation or the PCL/PJL Technical
Reference Package for specific information.

Characters are erratic or missing, or the printout is interrupted

116

Cause

Solution

The interface cable is of poor quality.

Try using a different, higher quality, IEEE-compliant interface
cable.

The interface cable is loose.

Disconnect and reconnect the interface cable.

The interface cable is damaged or bad.

Try using a different interface cable.

The power cable is loose.

Disconnect and reconnect the power cable.

You are attempting to print a PCL job, but the printer is
configured for PS.

From the printer control panel, select the correct printer
personality and then resend the print job.

You are attempting to print a PS job, but the printer is
configured for PCL.

From the printer control panel, select the correct printer
personality and then resend the print job.

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Partial printout
Cause

Solution

A memory-error message appears on the printer control panel. 1.

Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or

2.
The file that you are printing contains errors.

Add more memory to the printer.

Check the software program to verify that the file does not
contain errors.
1.

From within the same program, print another file that you
know is error-free.
or

Print the file from another program.

Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause

Solution

The printer needs to be cleaned.

Clean the printer. See Cleaning the printer. If the problem
persists, see Print-quality troubleshooting.

Guidelines for printing with different fonts
●

The 80 internal fonts are available in PostScript emulation (PS) and PCL mode.

●

To conserve printer memory, download only those fonts that are needed.

●

If you require several downloaded fonts, consider installing additional printer memory.

Some software programs automatically download fonts at the beginning of each print job. It might be
possible to configure those programs to download only soft fonts that are not already resident in the
printer.

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Incorrect printer output

117

Macintosh problems
Solving problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause

Solution

The printer software might not have been installed or was installed
incorrectly.

Make sure that the printer PPD file is in the following hard-drive
folder: Library/Printers/PPDs/Contents/Resources/
.lproj, where is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.

The wrong printer name, IP address, or Rendezvous host name is
being used.

Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause

Solution

The printer might not be ready.

The printer software might not have been installed or was installed
incorrectly.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where is the two-letter language code for the language that

118

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The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause

Solution
you are using. Reinstall the software. See the getting started guide
for instructions.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

A print job was not sent to the printer that you wanted.
Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong printer name, IP address, or Rendezvous host name is
being used.

An EPS file prints with incorrect fonts.
Cause

Solution

This problem occurs with some programs.

●

Try downloading the fonts that are contained in the EPS file to
the printer before printing.

●

Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.
Cause

Solution

This error occurs when the software for USB printers is not
installed.

When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause

Solution

This problem is caused by either a software or a hardware
component.

Software troubleshooting
●

Check that your Macintosh supports USB and has the
appropriate USB software from Apple.

●

Verify that your Macintosh operating system is Mac OS X V10.1
or later.

Hardware troubleshooting

ENWW

●

Check that the printer is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB cable.

Macintosh problems

119

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Solution

Cause

●

Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.

●

Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.

120

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Software program problems
Cannot change system selections
Cause

Solution

The software program does not support system changes.

See the software program documentation.

The correct printer driver is not loaded.

Load the correct printer driver.

The correct program driver is not loaded.

Load the correct program driver.

Cannot select a font from the software
Cause

Solution

The font is not available to the software program.

See the software program documentation.

Cannot select colors
Cause

Solution

The software program does not support color.

See the software documentation.

Color mode is not selected in the software program or printer Select Color mode instead of Grayscale or Monochrome
driver.
mode.
The correct printer driver is not loaded.

Load the correct printer driver.

Printer driver does not recognize tray 3

ENWW

Cause

Solution

The printer driver has not been configured to recognize tray 3.

See the printer driver online Help for instructions to configure
the driver to recognize printer accessories. See Opening the
printer drivers.

The accessory might not be installed.

Verify that the accessory is installed correctly.

Software program problems

121

Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.

Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●

The driver setting is incorrect. To change the media type setting, see Type and Size.

●

Use media that meets HP specifications. See Print-media specifications.

●

The surface of the media is too smooth. Use paper that meets HP specifications. See Print-media
specifications.

●

The moisture content is uneven, too high, or too low. Use media from a different source or from an
unopened ream.

●

Some areas of the media reject toner. Use media from a different source or from an unopened
ream.

●

The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets the specifications
for this printer. See Print-media specifications.

●

The paper is excessively rough. Use a smoother, xerographic paper.

●

The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.

Overhead transparency defects
Overhead transparencies can display the same image-quality problems as other types of media and
also defects that are specific to printing on transparencies. Also, because transparencies are pliable in
the print path, the paper-handling components can mark their surface.
NOTE Allow transparencies to cool for at least 30 seconds before handling them.

122

●

In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the
tray is correctly configured for transparencies.

●

Make sure that the transparencies meet the specifications for this printer. See Print-media
specifications.

●

The transparencies are not designed for correct toner adhesion. Use only transparencies that are
designed for HP Color LaserJet printers.

●

Handle transparencies by the edges. Oil from fingers can cause spots and smudges.

●

Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies
stick together in the output bin. Try printing the job in smaller batches.

Chapter 8 Problem solving

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●

If printed colors look wrong when printed, select different colors in the software program or printer
driver.

●

If you are using a reflective overhead projector with the printed transparencies, use a standard
overhead projector instead.

Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See the printer getting started guide for operating-environment specifications.

Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path, and then print two to three pages to clean
the printer.

Print-quality problems associated with toner buildup inside the
printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following
print-quality problems:
●

Marks at even intervals on the printed side of the page

●

Toner that smears easily

●

Toner specks on the page

●

Vertical streaks or bands on the page

To correct these types of problems, clean the printer. See Cleaning the printer.
NOTE To help reduce toner buildup, always configure the media type in the tray to match the
media type that you are using. Printing on media that is a different type than the configuration
setting can cause excess toner buildup.

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Print-quality troubleshooting

123

Using the HP ToolboxFX to troubleshoot print-quality problems
From the HP ToolboxFX software you can print a page that helps identify which print cartridge is causing
the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four
overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.

Section

Print-cartridge

Yellow

Cyan

Black

Magenta

●

If a mark or spot appears in only one section, replace the print cartridge that corresponds to that
section.

●

If a mark or line appears in more than one section, replace the print cartridge that matches the
color of the mark or line.

●

If a repeating pattern of dots, marks, or lines appears on the page, clean the printer. See Cleaning
the printer. After cleaning the printer, print another print-quality troubleshooting page to see if the
defect is gone.

To print the print-quality troubleshooting page

124

Open the HP ToolboxFX. See To view the HP ToolboxFX.

Click the Help folder, and then click the Troubleshooting page.

Click the Print button, and then follow the directions on the printed pages.

Chapter 8 Problem solving

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Calibrating the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems,
calibrate the printer.

ENWW

Press OK.

Press > to highlight System Setup, and then press OK.

Press > to highlight Print quality, and then press OK.

Press > to highlight Calibrate color, and then press OK.

Press > to highlight Calibrate now, and then press OK.

Press OK.

Print-quality troubleshooting

125

Network problems (HP Color LaserJet 2700n only)
Check the following items to verify that the printer is communicating with the network. Before you begin
this troubleshooting procedure, print a configuration page. See Using printer information pages.
1.

Are any physical connection problems evident between the workstation or file server and the
printer?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.

Are the network cables connected correctly?
Make sure that the printer is attached to the network through the appropriate port and cable. Check
each cable connection to make sure that it is secure and in the right place. If the problem continues,
try a different cable or connect to different ports on the hub or transceiver. The amber activity light
and the green link status light next to the port connection on the back of the printer should be lit.

Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link
speed and link duplex settings.

Can you "ping" the printer? (Windows)
a.

Click Start, click Run, type cmd, and click OK to open an MS-DOS command prompt.

Type ping followed by the printer IP address. For example, type: ping 192.168.45.39
If the ping command is successful, a list of replies from the printer appears in the window.

If you can ping the printer, verify that the IP address configuration for the printer is correct on
the computer. If it is correct, delete the printer and then add it again.
-orIf the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network.

Have any software programs been added to the network?
Make sure new programs are compatible and that they are installed correctly and use the correct
printer drivers.

Can other users print?
The problem might be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).

If other users can print, are they using the same network operating system?
Check your system for the correct network operating system setup.

126

Is your protocol enabled?

Chapter 8 Problem solving

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Check the status of your protocol on the Configuration report. You can also use the embedded
Web server, the HP ToolboxFX, or Macintosh Configure Device to check the status of other
protocols. See Managing the printer.
9.

ENWW

Does the printer appear in HP Web Jetadmin or other management programs?
●

Verify the network settings on the Network configuration page.

●

Confirm the network settings for the printer by using the control panel.

Network problems (HP Color LaserJet 2700n only)

127

128

Chapter 8 Problem solving

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Supplies and accessories

●

To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.

●

To order supplies worldwide, go to www.hp.com/ghp/buyonline.html.

●

To order supplies in Canada, go to www.hp.ca/catalog/supplies.

●

To order supplies in Europe, go to www.hp.com/go/supplies.

●

To order supplies in Asia-Pacific, go to www.hp.com/paper/.

●

To order accessories, go to www.hp.com/go/accessories.

129

Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
Part

Part number

Type/size

Memory upgrades (DIMMs)

Q1887A

Synchronous 64 MB DDR SDRAM DIMM

Q7721A

Synchronous 128 MB DDR SDRAM DIMM

Q7722A

Synchronous 256 MB DDR SDRAM DIMM

Q5985A

Optional 500-sheet paper feeder (tray 3)

J6035D

HP Jetdirect 175x print server (fast Ethernet, 10/100baseTX, USB 1.1)

J6072A

HP bt1300 Bluetooth1 wireless printer adapter (USB 1.1
interface)

J7942A

HP Jetdirect en3700 print server (fast Ethernet, full feature
set, 10/100base-TX, USB 2.0)

J7951A

HP Jetdirect ew2400 wired/wireless print server (fast
Ethernet, value feature set, USB 2.0)

Q7560A

Black print cartridge

Q7561A

Cyan print cartridge

Q7562A

Yellow print cartridge

Q7563A

Magenta print cartridge

C6518A

USB 2.0 printer cable (2-meter [6.5-foot] standard)

Accessories

Printer supplies

Cables

130

Appendix A Supplies and accessories

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Part

Part number

Type/size

Media

C2934A

50 sheets
HP Color LaserJet Transparencies (letter)

C2936A

50 sheets
HP Color Laser Transparencies (A4)

Q1298A

HP LaserJet Tough paper (letter)

Q1298B

HP LaserJet Tough paper (A4)

HPU1132

500 sheets
HP Premium Choice LaserJet paper (letter)

CHP410

500 sheets
HP Premium Choice LaserJet paper (A4)

HPJ1124

500 sheets
HP LaserJet paper (letter)

CHP310

500 sheets
HP LaserJet paper (A4)

Q6608A

100 sheets
HP Color Laser Photo Paper, glossy

Q6611A

150 sheets
HP Color Laser Brochure Paper, glossy (letter)

Q6541A

200 sheets
HP Presentation Laser Paper, soft gloss (letter)

Q6543A

150 sheets
HP Brochure Laser Paper, matte (letter)

Q2546A

300 sheets
HP Presentation laser paper, glossy

Q6549A

100 sheets
HP Photo Paper, matte (letter)

HPL285R

500 sheets
HP Color Laser Paper (letter)

Reference materials

5851-1468

HP LaserJet Printer Family Print Media Specification Guide

5021-0337

PCL/PJL Technical Reference Package
For downloadable versions, go to www.hp.com/support/
clj2700. When connected, select Manuals.

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Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Parts and supplies

131

Ordering by using the embedded Web server
To order printing supplies directly through the embedded Web server, click the Shop for Supplies
button in the top-right corner of any page, and then follow the directions on the Web browser page.
See Using the embedded Web server.

132

Appendix A Supplies and accessories

ENWW

Ordering by using the HP ToolboxFX
Use the following steps to order printing supplies directly through the HP ToolboxFX.

ENWW

Open the HP ToolboxFX.

Click the Shop for Supplies button.

Follow the instructions on the Web browser page.

Ordering by using the HP ToolboxFX

133

134

Appendix A Supplies and accessories

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Service and support

135

Hewlett-Packard limited warranty statement
HP PRODUCT

DURATION OF LIMITED WARRANTY

HP Color LaserJet 2700 and 2700n printers

One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/
region or locality where HP has a support presence for this product and where HP has marketed this product. The
level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

136

Appendix B Service and support

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Print cartridge, transfer unit, and fuser limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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Print cartridge, transfer unit, and fuser limited warranty statement

137

HP Customer Care
Online Services
For 24-hour access to updated HP printer-specific software, product information, and support
information using an Internet connection, go to www.hp.com/support/clj2700.
Go to www.hp.com/support/net_printing for information about the built-in networking.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. Go to instantsupport.hp.com.

Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the printer, or visit www.hp.com/support/callcenters.
Before calling HP, have the following information ready: the product name and serial number, the date
of purchase, and a description of the problem.

Software utilities, drivers, and electronic information
●

www.hp.com/go/clj2700_software

The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.

HP direct ordering for accessories or supplies
●

United States: www.hp.com/sbso/product/supplies.

●

Canada: www.hp.ca/catalog/supplies

●

Europe: www.hp.com/supplies

●

Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.

HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).
For extended service, call 1-800-446-0522.

138

Appendix B Service and support

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The HP ToolboxFX
To check the printer status and settings and view troubleshooting information and online documentation,
use the HP ToolboxFX. You must have performed a complete software installation in order to use the
HP ToolboxFX. See Using the HP ToolboxFX.

HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for
driver updates.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

ENWW

HP Customer Care

139

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.

On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.

Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including printers, plotters,
computers, and disk drives.

Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a 1 to 3 year period from date of the HP product
purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more
information, contact the HP Customer Care Service and Support group.

140

Appendix B Service and support

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Repacking the printer
If your printer needs to be moved or shipped to another location, perform the following procedure to
repack the printer.
CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility.
The printer must remain upright during shipment.
To repack the printer
CAUTION It is extremely important to remove the print cartridges before shipping the printer.
Print cartridges left in the printer during shipping will leak and entirely cover the printer engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge
in its original packing material or so that it is not exposed to light.

ENWW

Remove all four print cartridges and ship separately.

Remove optional tray 3 and ship the tray separately.

Use the original shipping container and packing material, if possible. If you have already disposed
of the printer packing material, contact a local mailing service for information about repacking the
printer. HP recommends insuring the equipment for shipment.

Repacking the printer

141

142

Appendix B Service and support

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Printer specifications

The printer specifications provide information about the size and weight, amount of power needed and
used, and noise output of the printer. The specifications also describe how the different operating modes
affect power consumption, heat output, and noise output.

Physical specifications
Product

Height

Depth

Width

Weight1

Base model

400 mm
(15.7 inches)

450 mm
(17.7 inches)

400 mm
(15.7 inches)

20.3 kg (44.8 lb)

540 mm
(21.3 inches)

450 mm
(17.7 inches)

400 mm
(15.7 inches)

Base model plus optional tray 3
1

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25.4 kg (56.0 lb)

The printer weight does not include print cartridges.

Physical specifications

143

Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold. Do
not convert operating voltages. This may damage the printer and void the product warranty.
Item

110-volt models

220-volt models

Power requirements

100 to 127 V (+/-10%)

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

6.5 A

3.5 A

Minimum recommended circuit capacity

144

Appendix C Printer specifications

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Power-consumption specifications
Table C-1 Power consumption (average, in watts)1

2
3
4
5

Product Model

Printing2

Ready3

Sleep4

Off

Heat outputReady (BTU/
hour)5

HP Color LaserJet 2700

385

0.5

100

HP Color LaserJet 2700n

385

0.5

100

The power consumption reflects the highest values measured for color and monochrome printing when using standard
voltages.
The printing speed is 15 ppm for letter-size media and 20 ppm for A4-size media.
The default activation time from ready mode to sleep mode is 30 minutes.
The recovery time from sleep mode to the start of printing is 6 seconds.
Maximum heat dissipation for all models in ready mode is 171 BTU per hour.

NOTE These values are subject to change.

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Power-consumption specifications

145

Acoustic emissions

Sound power level

Declared per ISO 9296

Printing (15 ppm)1

LWAd = 6.9 Bels (A) [69 dB (A)]

Ready

LWAd = 5.3 Bels (A) [53 dB (A)]

Sound pressure level: bystander position

Declared per ISO 9296

Printing (15 ppm)1

LpAm = 55 dB (A)

Ready

LpAm = 39 dB (A)

The color printing speed is 15 ppm for letter-size media and A4-size media. The monochrome printing speed is 20 ppm for
letter-size media and 20 ppm for A4-size media.

NOTE These values are subject to change.

146

Appendix C Printer specifications

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Operating-environment specifications
Environment

Recommended

Allowed

Temperature

17° to 25°C (62.6° to 77°F)

10° to 27°C (50° to 81 F)

Humidity

20% to 60% relative humidity (RH)

10% to 70% RH

Altitude

Not applicable

0 to 2600 m (0 to 8530 ft)

NOTE These values are subject to change.

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Operating-environment specifications

147

148

Appendix C Printer specifications

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Regulatory information

This section contains the following regulatory information:

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●

FCC regulations

●

Environmental product stewardship program

●

Declaration of conformity

●

Safety statements

●

Laser statement for Finland

149

FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.
NOTE Any changes or modifications to the printer that are not expressly approved by HP could
void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC
rules.

150

Appendix D Regulatory information

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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production
This product generates no appreciable ozone gas (O3).

Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves money
without affecting the high performance of this product.

Paper use
This product’s manual duplex feature and N-up printing (multiple pages printed on one page) capability
can reduce paper usage and the resulting demands on natural resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet
Partners. HP is committed to providing inventive, high-quality products and services that are
environmentally sound, from product design and manufacturing to distribution, operation and recycling
processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing
them to recover valuable plastics and metals for new products and diverting millions of tons of waste
from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the
HP Planet Partners program. Thank you for being environmentally responsible!
In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned
to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take
back program is available in more than 35 countries/regions. Multilingual program information and
instructions are included in every new HP LaserJet print cartridge and supplies package.

HP printing supplies returns and recycling program information
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet
Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies
are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most
HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site:
www.hp.com/recycle.
Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for
non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other
objects inadvertently sent to the HP Planet Partners program cannot be returned.

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Environmental product stewardship program

151

More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet
Partners supplies recycling program. This record number represents 26 million pounds of print cartridge
materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print
cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new
products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an
environmentally responsible manner.
●

U.S. returns. For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use the
single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in
the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle.

●

Non-U.S. returns. Non-U.S. customers should visit the www.hp.com/recycle Web site for further
information regarding availability of the HP Supplies Returns and Recycling Program.

Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Specification Guide. This product is suitable for the use of
recycled paper according to EN12281:2002.

Material restrictions
This HP product does not contain added mercury.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org.

Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.

Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.

Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP supplied internal
components. The hardware maintenance covers a three-year period from date of the HP product
purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more
information, contact the HP Customer Care Service and HP Customer Support group. See HewlettPackard limited warranty statement.

152

Appendix D Regulatory information

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For more information
To obtain information about these environmental topics:
●

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety.

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Environmental product stewardship program

153

Declaration of conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA

declares, that the product
Product Name:

HP Color LaserJet 2700 Series

Regulatory Model:3)
Product Options:
Toner Cartridges:

BOISB-0504-01
All
Q7560A, Q7561A, Q7562A, Q7563A

conforms to the following Product Specifications:
SAFETY:

IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1+A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001

EMC:

CISPR22:1993 +A1 +A2 / EN55022:1994 +A1 +A2 - Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho 83713, USA
June, 2006
For Regulatory Topics Only:
Australia Contact

Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,, Blackburn, Victoria 3130, Australia

European Contact

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, Böblingen, D-71034, Germany, (FAX+49-7031-14-3143)

USA Contact

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,
(Phone: 208-396-6000)

154

Appendix D Regulatory information

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Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
printer is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

EMI statement (Korea)

VCCI statement (Japan)

Power cord statement (Japan)

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Safety statements

155

Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 2700, 2700n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn
laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994)
mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 2700, 2700n -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.
Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja
ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin
säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

156

Appendix D Regulatory information

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Working with memory

Printer memory
The printer has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the printer
with the following items:
●

More printer memory (DIMMs are available in 64, 128, and 256 MB).

●

Other DIMM-based printer languages and printer options
NOTE Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not
compatible with the printer.
NOTE To order DIMMs, see Supplies and accessories.

You might want to add more memory to the printer if you often print complex graphics or PostScript
documents, or if you use many downloaded fonts. Additional memory also allows the printer to print
multiple collated copies at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a
configuration page. See Using printer information pages.

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Printer memory

157

Installing memory DIMMs
You can install more memory for the printer, and you can also install a font DIMM to allow the printer to
print characters for languages such as Chinese or the Cyrillic alphabet.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then
touch bare metal on the printer.

To install memory and font DIMMs

158

Turn the printer off, and then disconnect all power and interface cables.

On the right side of the printer, gently pull the black tabs together, and then pull the formatter
assembly from the printer.

Appendix E Working with memory

ENWW

Place the formatter board on a clean, flat, grounded surface.
To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM
slot, lift the DIMM up at an angle, and pull it out.

ENWW

Remove the new DIMM from the antistatic package, and then locate the alignment notch on the
bottom edge of the DIMM.

Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.

Installing memory DIMMs

159

Push down on the DIMM until both latches engage the DIMM.

NOTE If you have difficulty inserting the DIMM, make sure that the notch on the bottom of
the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that
you are using the correct DIMM type.
7.

Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then slide
the board back into the printer. Push the formatter firmly until you hear the formatter latches click
into place.

Reconnect the power cable and USB or network cable, and then turn on the printer.

After installing a memory DIMM, see Enabling memory.

Enabling memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.

To enable memory for Windows

160

On the Start menu, point to Settings, and click Printers or Printers and Faxes.

Select this printer and select Properties.

On the Configure tab, click More.

In the Total Memory field, type or select the total amount of memory that is now installed.

Appendix E Working with memory

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Click OK.

Go to Checking DIMM installation.

Checking DIMM installation
Check that the DIMMs are installed correctly and working.

To check DIMM installation
1.

Turn the printer on. Check that the printer is in the Ready state after it has gone through the startup
sequence. If an error message appears, a DIMM might have been incorrectly installed.

Print a configuration page. See Using printer information pages.

Check the Installed Personalities and Options section on the configuration page and compare it
with the configuration page that you printed before the DIMM installation.

The DIMM might not be installed correctly. Repeat the installation procedure.
-orThe DIMM may be defective. Try a new DIMM.

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Installing memory DIMMs

161

162

Appendix E Working with memory

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Glossary

bidirectional communication
bin

Two-way data transmission.

A receptacle for holding printed pages.

BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address.
calibration

The process in which the printer makes internal adjustments to produce the best print quality.

control panel The area on the printer that contains buttons and a display screen. Use the control panel to set
printer settings and to get information about the printer status.
default The normal or standard setting for hardware or software.
DHCP Abbreviation for “dynamic host configuration protocol.” Individual computers or peripherals that are
connected to a network use DHCP to find their own configuration information, including the IP address.
DIMM Abbreviation for “dual inline memory module.” A small circuit board that holds memory chips.
duplex

A feature that accommodates printing on both sides of a sheet of paper. Also called “2-sided printing.”

e-label A memory chip on a print cartridge. An e-label tracks the print-cartridge use and identifies the cartridge
as a genuine HP print cartridge.
EIO Abbreviation for “enhanced input/output.” A hardware interface that is used to add a print server, network
adaptor, hard disk, or other plug-in item for HP printers.
Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the
appearance of the printed page. This printer language appears as “PS” in many menus.
EPS Abbreviation for “encapsulated PostScript,” a type of graphics file.
firmware Programming instructions that are stored in a read-only memory unit inside the printer.
font A complete set of letters, numerals, and symbols in a typeface.
fuser The assembly that uses heat to fuse the toner onto the print media.
grayscale Various shades of gray.
halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as
a photograph.
HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to
manage any peripheral that has built-in networking.
I/O Abbreviation for “input/output,” refers to computer-port settings.
IP address

ENWW

The unique number assigned to a computer device that is connected to a network.

Glossary

163

IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.”
macro A single keystroke or command that results in a series of actions or instructions.
media The paper, labels, transparencies, or other material on which the printer prints the image.
memory tag A memory partition that has a specific address.
monochrome

Black and white. Devoid of color.

network A system of computers interconnected by telephone wires or other means in order to share information.
network administrator

A person who manages a network.

page buffer Temporary printer memory used to hold page data while the printer creates an image of the page.
PCL Abbreviation for “Printer Control Language.”
peripheral An auxiliary device, such as a printer, modem, or storage system, that works in conjunction with a
computer.
personality

Distinctive features or characteristics of a printer or printer language.

pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen.
PJL Abbreviation for “printer job language.”
PostScript

A trademarked page-description language.

PPD Abbreviation for “PostScript printer description.”
printer driver A software program that a computer uses to gain access to printer features.
RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change.
raster image
render

An image composed of dots.

The process of producing text or graphics.

ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change.
supplies Materials that the printer uses and that must be replaced. Supply items for this printer are the four print
cartridges.
TCP/IP

An internet protocol that has become the global standard for communications.

toner The fine black or colored powder that forms the image on the printed media.
transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print
cartridges onto the media.
tray

The receptacle that holds blank paper.

164

Glossary

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Index

Symbols/Numerics
2–sided printing
printing 54
troubleshooting 110
500–sheet tray. See tray 3
A
accessibility features 3
accessories
ordering 129, 132, 133
troubleshooting 121
acoustic specifications 146
alerts, setting up 64
archive setting 25
B
batteries, disposal of 152
bin, output
jams, clearing 103
locating 4
blank control panel,
troubleshooting 111
blank first page, printing
(Windows) 49
BOOTP 34
both sides, printing on
printing 54
troubleshooting 110
buttons, control panel 18
C
cables
connecting USB 28
ordering 130
calibrating color 22, 68, 125
Canadian DOC regulations 155
cancelling a print request 56
cardstock
loading 46

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printing on 15
sizes supported 10
cartridge area jams, clearing 99
cartridges
error messages 93
features 3
HP 81
low or out, settings 23
non-HP 81, 92
order message 92
recycling 151
replace message 92, 93
replacement intervals 80
replacing 83
status gauges 18
status page 21, 58
status, checking 80
status, viewing with HP Toolbox
FX 64
storing 81
warranty 137
cleaning the printer 86
CMYK emulation 72
color
adjusting 73
calibrating 22, 68, 125
CMYK 72
Edge Control 74
halftone options 73
HP ImageREt 72
Macintosh settings 53
managing 73
matching 76
Microsoft Office Basic Colors
palette 76
print in grayscale 73
printed vs. monitor 76
restricting 23, 74
sRGB 72, 74

troubleshooting 114
Windows settings 50
color usage log 21, 58
colored paper, printing on 14
configuration page 21, 58
Configure Device, Macintosh 8,
70
connecting USB cable 28
contrast
display, control panel 23
print density 68
control panel
display contrast 23
display, troubleshooting 111
HP ToolboxFX settings 69
IP address, setting 30
language 22
lights and buttons 18
locating 4
menu map, printing 21, 58
menus 20
messages, troubleshooting 89
Network Config. menu 24
Reports menu 21
Service menu 25
settings, troubleshooting 113
shared environments 26
System Setup menu 22, 24
Courier font settings 23
cover pages
Macintosh 52
Windows 49
curl, paper
settings 25
troubleshooting 109
custom paper sizes
driver settings (Windows) 48
trays, configuring 38
customer support 138

Index

165

D
declaration of conformity 154
default settings, restoring 25
demo page 21, 58
density settings 68
device discovery 32
device error message 91
Device Settings tab, HP
ToolboxFX 66
DHCP 34
digital photo settings 50
DIMMs
installing 158
ordering 130
verifying installation 161
display contrast, setting 23
disposal, batteries 152
documentation 131
double-sided printing
printing 54
troubleshooting 110
downloading software
HP Web Jetadmin 9
printing system 6
UNIX and Linux 6, 9
drivers
accessing 7
included 3
Macintosh options 52
Macintosh,
troubleshooting 118
operating systems
supported 6
presets (Macintosh) 52
quick sets (Windows) 47
Services tab (Windows) 51
troubleshooting 121
usage page 21
Windows options 47
duplexing
printing 54
troubleshooting 110
E
e-mail alerts, setting up 64
Edge Control 74
electrical specifications 144
embedded Web server
accessing 60
network settings 30

166

Index

Networking tab 62
ordering supplies 132
Settings tab 62
Status tab 61
supplies status page 81
engine comm. error message 91
enlarging documents
(Windows) 48
envelopes
loading 46
printing on 14
troubleshooting 109
types supported 10
environment specifications 13,
147
environmental stewardship
program 151
EPS files, troubleshooting 119
error messages, control panel 89
Event log 64
EWS. See embedded Web server
extended warranty 140, 152
F
factory defaults, restoring 25
fan error message 90
FCC regulations 150
features 3
feeding problems,
troubleshooting 107
Finland, laser safety
statement 156
first page
blank (Windows) 49
use different paper
(Macintosh) 52
use different paper
(Windows) 49
fonts
Courier settings 23
DIMMs, installing 158
EPS files, troubleshooting 119
guidelines for using 117
included 3
lists, printing 21, 59
troubleshooting 116
fraud hotline 82
front door, locating 4
fuser
errors 89

jams, clearing 99
warranty 137
G
gateways 34
glossary 163
glossy paper
loading 46
ordering 131
printing on 14
troubleshooting 108
types supported 10
grayscale printing 73
H
heavy paper
loading 46
printing on 15
types supported 10
Help tab, HP ToolboxFX 65
HP Customer Care 138
HP Digital Imaging Options dialog
box 50
HP fraud hotline 82
HP ImageREt 72
HP JetReady 6
HP Planet Partners 151
HP SupportPack 140
HP Toolbox FX
Print Quality Troubleshooting
page 124
Status tab 64
HP ToolboxFX
about 8
cleaning printer 86
density settings 68
Device Settings tab 66
Help tab 65
Microsoft Office Basic Colors
palette, printing 76
network settings 30
Network Settings tab 69
opening 63
ordering supplies 133
supplies status 81
HP Web Jetadmin 9
HP-Authorized Dealers 138
HP-UX software 9
humidity specifications 13, 147

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I
image quality
archive setting 25
HP ToolboxFX settings 68
photos 50
troubleshooting 122
ImageREt 72
incorrect supplies error
message 91
information pages 58
input trays. See trays
install supplies message 91
installation guides, supplies 83
Internet protocol (IP) 33
invalid driver error message 91
IP address
BOOTP 34
Macintosh,
troubleshooting 118
overview 33
setting 30
IP addressing 32
J
jams
cartridge area, clearing 99
common causes of 94
error messages 91
locations 94
output bin, clearing 103
paper path, clearing 99
quality after,
troubleshooting 123
tracking number of 21
tray 1, clearing 95
tray 2 or 3, clearing 97
Japanese VCCI statement 155
Jetadmin, HP Web 9
K
keys, control panel 18
Korean EMI statement 155
L
labels
loading 46
printing on 15
types supported 10
language, control panel 22
laser safety statement 155

ENWW

letterhead
loading 46
printing on 15
lights, control panel 18
link speed, setting 24, 31
Linux drivers 6, 9
loading media
error messages 92
special 46
tray 1 38
tray 2 or 3 40
M
Macintosh
Configure Device software 8,
70
driver options 52
drivers, accessing 7
drivers, troubleshooting 118
PPDs 8
troubleshooting 118
USB card,
troubleshooting 119
versions supported 6
Web sites, support 139
maintenance agreements 138,
140
manual 2–sided printing
printing 54
troubleshooting 110
matching colors 76
Material Safety Data Sheet
(MSDS) 152
media
colored paper 14
curl settings 25
custom sizes, setting 38
custom sizes, setting
(Windows) 48
default settings 22, 67
document size, selecting
(Windows) 48
envelopes 14
first page (Macintosh) 52
first page (Windows) 49
glossy paper 14
heavy paper 15
HP ToolboxFX settings 68
labels 15
letterhead 15

loading in tray 1 38
loading in tray 2 or 3 40
ordering 130
pages per sheet
(Macintosh) 53
pages per sheet
(Windows) 49
preprinted forms 15
recycled paper 16
selecting 12
special, loading 46
specification guide 131
storing 13
transparencies 14
tray selection 36
troubleshooting 107
types supported 10
media jams. See jams
memory
adding 157
enabling 160
error messages 92
included 2
installing 158
ordering 130
verifying installation 161
menus, control panel
map, printing 21, 58
Network Config. 24
Reports 21
Service 25
System Setup 22, 24
using 20
messages, control panel 89
Microsoft Office Basic Colors
palette, printing 76
misfeeds, troubleshooting 107
misprint error message 92
multiple pages per sheet
Macintosh 53
Windows 49
N
n-up printing
Macintosh 53
Windows 49
Network Config. menu 24
Network Settings tab, HP
ToolboxFX 69

Index

167

Networking tab, embedded Web
server 62
networks
configuration page 21
configuring 29
control panel use in 26
device discovery 32
DHCP 34
embedded Web server 30
embedded Web server,
accessing 60
gateways 34
HP ToolboxFX 30
Internet Protocol (IP) 33
IP address 30, 32, 33
link speed 31
models supporting 2
operating systems
supported 6
password, setting 30
ports, locating 5
protocols supported 32
setting up 29
settings 24
settings report 21, 58
software 9
subnets 34
TCP/IP 33
transmission control protocol
(TCP) 33
troubleshooting 126
Neutral Grays 74
next-day on-site service 140
no paper pickup error
message 92
noise specifications 146
non-HP supplies 81, 92
nothing prints,
troubleshooting 111
O
on-site service agreements 140
on/off switch 5
online customer support 138
operating environment
specifications 13, 147
operating systems supported 6
order supplies message 92

168

Index

ordering supplies
embedded Web server,
using 132
HP ToolboxFX, using 133
Web sites 129
output bin
jams, clearing 103
locating 4
output quality
archive setting 25
HP ToolboxFX settings 68
photos 50
troubleshooting 122
ozone specifications 151
P
page count 21
page too complex error
message 93
pages per minute 2
pages per sheet
Macintosh 53
Windows 49
paper
colored 14
curl settings 25
custom sizes, setting 38
custom sizes, setting
(Windows) 48
default settings 22, 67
document size, selecting
(Windows) 48
first page (Macintosh) 52
first page (Windows) 49
glossy 14
heavy 15
HP ToolboxFX settings 68
loading in tray 1 38
loading in tray 2 or 3 40
ordering 130
pages per sheet
(Macintosh) 53
pages per sheet
(Windows) 49
recycled 16
selecting 12
special media, loading 46
specification guide 131
storing 13
tray selection 36

troubleshooting 107
types supported 10
paper jams. See jams
paper path
cleaning 86
jams, clearing 99
parts, ordering 130
password, network 30
pausing a print request 56
PCL drivers 6
PCL font list 21, 58
PCL settings, HP ToolboxFX 67
PCL/PJL Technical
Reference 131
PDL driver 6
peer-to-peer printing 29
phone support 138
photos, options for 50
physical specifications 143
ports
locating 5
supported 3
troubleshooting
Macintosh 119
PostScript settings, HP
ToolboxFX 67
power connection, locating 5
power specifications 144
power switch 5
PPDs, Macintosh 8
preprinted forms 15
presets (Macintosh) 52
print cartridge area jams,
clearing 99
print cartridges
error messages 93
features 3
HP 81
low or out, settings 23
non-HP 81, 92
order message 92
recycling 151
replace message 92, 93
replacement intervals 80
replacing 83
status gauges 18
status page 21, 58
status, checking 80
status, viewing with HP Toolbox
FX 64

ENWW

storing 81
warranty 137
print density settings 68
Print Document On
(Windows) 48
print quality
archive setting 25
HP ToolboxFX settings 68
photos 50
troubleshooting 122
troubleshooting page, HP
ToolboxFX 124
printer drivers. See drivers
printing system software 6
processor speed 3
protocols, network 32
PS Emulation drivers 6
PS font list 21, 58
Q
quality
archive setting 25
HP ToolboxFX settings 68
photos 50
troubleshooting 122
quick sets (Windows) 47
R
recycled paper 16
recycling supplies 151
reducing documents
(Windows) 48
regulatory statements 150
repacking the printer 141
replace supplies message 92,
93
replacing print cartridges 83
Reports menu 21
resizing documents
(Windows) 48
restoring default settings 25
RGB settings 72, 74
S
safety statements 155
scaling documents (Windows) 48
selecting printer,
troubleshooting 112
sensor error message 93
service
agreements 138, 140

ENWW

HP ToolboxFX settings 69
HP-Authorized Dealers 138
repacking the printer 141
service error message 91
Service menu 25
service page 21, 59
Services tab (Windows) 51
settings
color 72
driver presets (Macintosh) 52
HP ToolboxFX 66
network report 21, 58
priority of 37
quick sets (Windows) 47
restoring defaults 25
System Setup menu 22
troubleshooting 113
Settings tab, embedded Web
server 62
shared environments 26
shipping the printer 141
single-sheet input slot. See tray 1
size specifications, printer 143
sizes, media
custom 38
custom (Windows) 48
default, setting 22
Print Document On
(Windows) 48
supported 10
tray selection 36
tray settings 38
software
drivers 6
embedded Web server 9
HP ToolboxFX 63
HP Web Jetadmin 9
Macintosh 8
network 9
troubleshooting 121
Web sites 6
Windows 8
Solaris software 9
source, tray selection 36
specifications
acoustic 146
disposal 152
documentation 131
electrical 144
environment 13, 147

features 3
ozone 151
paper types 10, 12
physical 143
speed specifications 2
sRGB settings 72, 74
status
alerts, HP Toolbox FX 64
print cartridge gauges 18
supplies, printing report 21,
58, 81
viewing with HP Toolbox
FX 64
Status tab, embedded Web
server 61
Status tab, HP Toolbox FX 64
stopping a print request 56
storing
media 13
print cartridges 81
printer 13, 147
subnet mask 34
subnets 34
supplies
error messages 93
features 3
incorrect error message 91
installation guides 83
low or out, settings 23
non-HP 81, 92
order message 92
ordering 129, 132, 133
print-cartridge-status
gauges 18
recycling 151
replace message 92, 93
replacement intervals 80
replacing 83
status, viewing with HP Toolbox
FX 64
supplies status page 21, 58, 81
support, customer 138
SupportPack, HP 140
System Setup menu 22, 24
T
TCP/IP
configuring 33
overview 33
settings 24

Index

169

technical support 138
telephone support 138
temperature specifications 13,
147
toner buildup,
troubleshooting 123
toner cartridges. See print
cartridges
Toolbox. See HP ToolboxFX
top cover, locating 4
transfer unit warranty 137
Transmission Control Protocol
(TCP) 33
transparencies
loading 46
ordering 131
printing on 14
sizes supported 10
troubleshooting 108, 122
trapping 74
tray 1
capacity 4
jams, clearing 95
loading paper 38
locating 4
paper supported 10
settings 22
tray 2
capacity 4
jams, clearing 97
loading paper 40
locating 4
paper supported 10
settings 22
troubleshooting 108
tray 3
capacity 4
jams, clearing 97
loading paper 40
locating 4
paper supported 11
specifications 143
troubleshooting 108, 113
trays
configuring 38
included 2
jams, clearing 95, 97
load error messages 92
loading 38, 40
locating 4

170

Index

optional 3
paper types supported 10
selecting 36
settings 22, 67
troubleshooting 107
troubleshooting
accessories 121
calibration 125
checklist 88
color 114
control panel display 111
control panel messages 89
control panel settings 113
drivers 121
duplexing 110
EPS files 119
fonts 116, 117
jams 94
Macintosh problems 118
media 107
networks 126
nothing prints 111
print quality 122, 124
selecting printer 112
software 121
toner buildup 123
transparencies 122
tray 3 113
two-sided printing
printing 54
troubleshooting 110
types, media
HP ToolboxFX settings 68
supported 10
tray selection 36
tray settings 38

W
warranty
extended 140, 152
print cartridges 137
product 136
transfer unit and fuser 137
watermarks
cover page (Macintosh) 52
driver settings (Windows) 48
Web sites
fraud 82
HP Customer Care 138
HP Web Jetadmin 9
installation guides 83
Macintosh support 139
Material Safety Data Sheet
(MSDS) 152
ordering supplies 129
recycling supplies 151
software, downloading 6
support 138
UNIX and Linux software 6, 9
Windows
driver options 47
drivers, accessing 7
software for 8
versions supported 6

U
UNIX model scripts 6, 9
usage page 21, 58
USB port
connecting 28
locating 5
speed settings 25
supported 3
troubleshooting
Macintosh 119
Use Different Paper/Covers
(Windows) 49

ENWW

*Q7824-90932*
*Q7824-90932*
Q7824-90932

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Creator                         : HP LaserJet Information Engineering
Title                           : HP Color LaserJet 2700 Series printers User Guide - ENWW
Author                          : HP LaserJet Information Engineering

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HP Color LaserJet 2700 Series Printers User Guide ENWW Laser Jet C00748997

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