HP Hydra Designjet 500Plus Printer User's Guide C00749371

User Manual: HP HP Designjet 500Plus Printer - User's Guide

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Introduction
Media & Ink
Solutions
Front Panel
Printer Options
Other
Index

Introduction

This User’s Reference Guide explains how to use your D/A1 size or A0+/E+ size HP Designjet 500 Plus Printer.

The Introduction Tab contains these topics:

•Introducing the Documentation

Introduces your printer’s documentation.

•Introducing Your HP Designjet 500 Plus Printer

Contains a brief overview of the printer. It contains information about the printer’s features and what is

included with the printer.

•Front View of Printer

Contains a view of the front of the printer showing the location of the printer’s consumable items.

•Printer Connections

Shows all the connections to the printer: power, parallel interface, USB and optional network interface.

Introducing the Documentation

You have the following resources to help you in using your HP Designjet 500 Plus printer.

•The Assembly and Set-up Poster comes with your printer and shows step-by-step information on how to

prepare your printer for use.

•This User’s Reference Guide explains the

details of using your printer. For more day-to-day

guidance you can refer to the Pocket Guide.

•The Pocket Guide can be found in a slot on the

right-hand side of the printer (as shown). It gives

information that you are most likely to need for

printer operation on a daily basis, such as

loading paper or replacing ink supplies.

• You can also visit us on our Web page:

www.hp.com/go/designjet.Pocket Guide location

Introducing Your HP Designjet 500 Plus Printer

•Your Printer’s Main Features

A general overview of the major features of your printer.

•HP Ink Supplies

A description of the HP Ink Supplies required for your printer.

•Print Resolution

Specifications of the print resolution for your printer.

•Media

A description of the different types of media available for your printer.

•User Interface

A description of the printer’s user interface.

•Memory

Details of internal memory and memory options available with your printer.

•Drivers

Details of the drivers delivered with your printer.

Your Printer’s Main Features

The HP Designjet 500 Plus printing system is specially designed for individuals or small work-groups in

Architecture, Engineering and Construction (AEC) and mechanical CAD design.

For the complete printing solution, HP also offers a wide range of media including HP Heavyweight Coated Paper

with fade-resistant photo-quality output and HP High-Gloss Photo Paper for high-quality long-lasting prints that

produce a professional look and feel. And with the HP Complementary Media Program, HP provides users with a

wide spectrum of choice and flexibility in their media selection.

The HP Designjet 500 Plus printer comes in two sizes: A0+/E+ size (42 inches/1066.8 mm) and D/A1 size

(24 inches/609.6 mm) models. Both models have roll-feed capabilities and come with an HP-GL/2 Accessory

Card. The A0+/E+ size model also includes legs and a media bin.

• Ultimate Photo Image Quality and Excellent Line Quality: The HP Designjet 500 Plus printer delivers ultimate

line quality with a true resolution of 1200×600-dpi, using HP’s color layering technology, which layers multiple

color ink drops on a single drop, on coated paper. This excellent line quality is achieved due to the fact that

each one-half inch/12.7mm printhead contains 304 nozzles, producing miniscule 18-picoliter black pigmented

ink drops and four picoliter color dye-based drops, that are idea for engineering and architectural applications.

In addition, the HP Designjet 500 Plus printer delivers excellent photo quality for renders and photographs,

providing continuous tones and smooth transitions.

• Unattendedness: The HP Designjet 500 Plus printing system includes a modular ink delivery system, with

69-cc cartridge capacity, and long life printheads which last, on average, through ten black ink cartridges and

six color ink cartridges, depending on use. This modular system allows users to replace individual ink supplies

separately, as needed and also provide automatic alignment and cutting and stacking of finished prints in the

media bin, enabling continuous and unattended printing. In addition, the HP Designjet 500 Plus printer

includes smart chips that are embedded into each individual printhead and ink cartridge that alert the user if it

time to replace the printhead and continuously monitor ink levels.

• Ease-of-use: The HP Designjet 500 Plus printing system is a true out-of the box solution and provides the

user with everything he or she needs to install and use the printer. The HP Designjet 500 Plus printer

includes a control-display panel for simple navigation, straightforward media loading and easy-to-install

drivers.

More…

• HP Premium Printing Material: The HP Designjet 500 Plus A0+/E+ size and D/A1 size printing systems

accept a wide range of roll and sheet media from 24 inches/609.6 mm (D/A1 size) to 42 inches/1066.8 mm

(A0+/E+ size) wide including HP Satin Poster Paper, HP High-Gloss Photo Paper and HP Heavyweight

Coated Paper. In addition, the HP Designjet 500 Plus printer accepts a wide range of media for technical

applications.

• Complementary Media Program (CMP): The CMP helps HP customers grow their businesses by referencing

third-party printing material choices to ensure maximum HP Designjet printer flexibility and printing solutions.

HP Ink Supplies

HP Ink Supplies for your printer contain two components: printheads and ink cartridges. Your HP Designjet 500

Plus printer uses the following HP Ink Supplies:

• Black Ink Cartridges are HP No 10 Supplies.

• Cyan, Magenta and Yellow Cartridges are HP No 82 Supplies.

• All Printheads are HP No 11 Supplies.

Each 600-dpi thermal inkjet printhead applies thousands of ink droplets onto the paper. The printer automatically

refills the printhead as it prints, enabling continuous uninterrupted printing. The ink is supplied to each printhead

from a separate large capacity ink cartridge.

There is more information available in a pamphlet which comes with the printheads and in Print Times for a

Selected Print Quality.

Print Resolution

Your HP Designjet 500 Plus printer provides two different print modes that change the print resolutions of each of

the print quality modes. These different print modes are optimized for: Line Drawings/Text or Images.

You can then choose between three levels of print quality for each of the print modes: Best, Normal or Fast from

your software or from the printer's front panel.

With the best mode selected you have an additional selection available to provide maximum detail for your printed

image by increasing the resolution of your job above the default resolution.

Use Fast to get draft copies of your prints at maximum throughput. Normal is optimized so that you get the best

line quality with the fastest throughput. Select Best if you want to get the best quality for images and renderings.

Print Quality Setting Optimized for Line Drawing/Text Optimized for Images

Resolution in dpi Resolution in dpi

Re0×nder Halftone Render Halftone

Fast 300×300 600×300 150×150 600×300

Normal 600×600 600×600 300×300 600×600

Best (default) 600×600 600×600 600×600 600×600

Best (maximum detail) 600×600 1200×600 600×600 1200×600

Media

You can print on roll media or sheet media up to 42 inches (1066.8 mm) wide with the A0+/E+ size HP Designjet

500 Plus printer and up to 24 inches (609.6 mm) with the D/A1 size model.

The following media types are supported on the HP Designjet 500 Plus printer:

•HP Bright White Inkjet Paper (Bond) •HP Paper-Based Semi-Gloss

•HP Vellum •HP Clear film

•HP Natural Tracing Paper •HP Translucent bond

•HP Coated Paper •HP Studio Canvas

•HP Heavyweight Coated Paper •HP Satin Poster Paper

•HP Matte film •HP Banners with Tyvek®

•HP High-Gloss Photo Paper •HP Colorfast Adhesive Vinyl

•HP Semi-Gloss Photo Paper

User Interface

The printer’s front panel includes an easy-to-use interface with a display, giving you access to a comprehensive

set of printer functions.

See Navigating the Menu System, for a short tutorial to teach you how to navigate through the menus and a

description of internal prints.

Memory

The D/A1 size and A0+/E+ size HP Designjet 500 Plus printers come with 32 MB of internal Random Access

Memory (RAM). Additional memory can be added to the HP-GL/2 Accessory card that came with your printer. You

can add 64 MB (part number C2387A) or 128 MB (part number C2388A) of memory for large file processing and

improved printing.

Drivers

Always use the right driver (configured correctly) for the combination of your application software and your printer

to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and

quality.

NOTE: Many software applications include their own drivers.

Your HP Designjet 500 Plus printer comes supplied with:

• Windows drivers

• Mac OS X drivers

• AutoCAD drivers for Windows

NOTE: If AutoCAD drivers are available for the specific AutoCAD release you are using, it is strongly

recommended that you install them to print from AutoCAD.

Front View of Printer

Power

Switch/Indicator

Printhead

Ink Cartridge

Front Panel

Printer Connections

Your HP Designjet 500 Plus printer can be

connected directly to your computer via the

traditional parallel interface or through the Universal

Serial Bus (USB) port.

For Local Area Network (LAN) connection your

printer can be fitted with an optional HP JetDirect

Print Server Fast Ethernet 10/100 base TX network

interface card.

See the Assembly and Set-up Poster for information

on connecting your printer to a computer or network.

Connection

Power socket

Parallel Port USB Connection

Media & Ink

The D/A1 size and A0+/E+ size format HP Designjet 500 Plus Printers use a variety of media. The

recommended media are engineered to use with your printer and your printer’s ink system to give you the best

results.

The Media & Ink Tab contains these topics:

•Media Choice explains how to choose the correct media type. Choosing the correct paper type for your

needs is an essential step in ensuring good image quality.

•Roll Media details the procedures used for loading and unloading your roll media.

•Sheet Media details the procedures used for loading and unloading your sheet media.

•Ink System gives you an overview of the printer’s ink system, with some warnings and precautions for its

optimum use.

•Ink Cartridges details the procedures used for: obtaining information, interpreting errors, checking levels and

replacing ink cartridges.

•Printheads details the procedures used for: obtaining information, interpreting errors, replacing printheads

and aligning printheads.

Media Choice

•Choosing Paper or Other Media

Your printer supports several types of paper. Choosing the best paper type for your needs is an essential

step in ensuring good image quality. These topics help you to select the best media for your particular

printing task.

•Paper Types

Detailed information concerning the different types of media available for your printer. This includes

information on: the types of paper supported, their physical characteristics, quality selection, handling and

how to obtain information.

•Print Times for a Selected Print Quality

Typical Printing Times for color and black lines and images on different types of paper.

•Printable Area

The dimensions for all the printable areas for all paper and other types of media formats.

Choosing Paper or Other Media

For best printing results, use only genuine Hewlett-Packard paper or other type of media, whose reliability and

performance have been developed and thoroughly tested. All Hewlett-Packard printing components (printer, ink

system, and paper/other media) have been designed to work together to give trouble-free performance and optimal

image quality. For detailed information on Hewlett-Packard paper, see Paper Types.

You should also take note of some important points about paper and other types of media:

• This printer supports many types of paper. However, the quality of some images may be reduced if you do not

use the correct paper for your application. For example, images with large regions of intense color, where

many ink drops are needed to fully saturate the color, will not print well on HP Bright White InkJet Paper. On

HP Coated paper, the same images might cause the paper to wrinkle and then come into contact with the

printheads, smearing your print and risking damage to the printhead. See Combinations of Media Type and

Print Quality Selection.

• Whenever you load a roll or a sheet, the printer’s front-panel display prompts you to specify the paper type

you are loading. It is absolutely essential to specify this correctly for good image quality. The Physical Charac-

teristics of Paper Types table gives you all the information you need. If paper is already loaded and you are

unsure which paper type was specified, go to the Paper Menu and press Enter; see Obtaining Roll or Sheet

Paper Information.

• Make sure the appropriate print-quality setting (Best, Normal or Fast) is selected. You can set the print qual-

ity either from your software or from the printer’s front panel (software driver settings override any print-quality

settings made on the front panel). The combination of paper type and print-quality settings tells the printer

how to place the ink on the paper—for example, the ink density, dithering method, and number of passes of

the printheads. For more details, see Combinations of Media Type and Print Quality Selection.

• Included with this printer is the Hewlett-Packard Printing Materials catalog which gives ordering details for

Hewlett-Packard paper supplies. To get the latest version of this document, contact your local Hewlett-Pack-

ard Sales and Support office.

Paper Types

The following topics address the various types of media available, their particular use and how to obtain

information about them.

•Physical Characteristics of Paper Types

Details the physical characteristics of each of the supported paper types.

•Combinations of Media Type and Print Quality Selection

Gives guidelines for selecting the correct Print Quality selection for the type of paper or other type of media

you are using.

•Handling Your Paper or Type of Media

Explains the precautions to take when handling paper or other type of media.

•Obtaining Roll or Sheet Paper Information

Physical Characteristics of Paper Types

The following table lists the physical characteristics and selection numbers of supported HP Premium Printing

Material. Always print on the image side with the special coating. Image side faces outward on roll products from

Hewlett-Packard.

Physical Characteristics of Paper and Other Media

HP Premium Printing Material 24 inch

610 mm

36 inch

914 mm

42 inch

1067 mm

HP Bright White Inkjet Paper (Bond) C1860Aa

C6035Ab

C1861Aa

C6036Ab

24 lb. (90g/m2) - 150 ft. (45m)

HP Vellum C3862A C3861A

3 mil (75g/m2) - 150 ft. (45m)

HP Natural Tracing Paper C3869A C3868A

3 mil (90g/m2) - 150 ft. (45m)

HP Coated Paper C6019B C6020B C6559Ba

C6567Bb

26 lb. (98g/m2) - 150 ft. (45m)

HP Heavyweight Coated Paper C6029C C6030C C6569C

35 lb. (130g/m2) - 100 ft. (30m)

HP Matte film 51642A 51642B

5 mil (198g/m2) - 120 ft. (36m)

HP High-Gloss Photo Paper C6813A C6814A

8 mil (207g/m2) - 100 ft. (30m)

Click on the Next Page Icon to see more Paper and Other Media Types

Additional Information About Paper Types

HP High-Gloss Photo Paper C3882A C3881A

6 mil (158g/m2) - 100 ft. (30m)

HP Semi-Gloss Photo Paper C3884A C3883A

6 mil (158g/m2) - 100 ft. (30m)

HP Paper-Based Semi-Gloss C6782A C6783A

6 mil (158g/m2) - 100 ft. (30m)

HP Clear film C3876A C3875A

4 mil (174g/m2) - 75 ft. (22m)

HP Translucent bond C3860A C3859A

3 mil (67g/m2) - 75 ft. (45m)

HP Studio Canvas C6771A

20 mil (368g/m2) - 35 ft. (10m)

HP Satin Poster Paper C7011A

5.5 mil (162g/m2) - 100 ft. (30m)

HP Banners with Tyvek® C6786A C6787A

10 mil (140g/m2) - 50 ft. (15m)

HP Colorfast Adhesive Vinyl C6775A

10 mil (140g/m2) - 50 ft. (15m)

a. Available in United States, Canada and Latin America

b. Available in Europe, Asia and Japan

Physical Characteristics of Paper and Other Media (Continued)

HP Premium Printing Material 24 inch

610 mm

36 inch

914 mm

42 inch

1067 mm

Additional Information About Paper Types

The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead

Alignment.

• HP Bright White Inkjet Paper (Bond)

• HP Coated Paper

• HP Heavyweight Coated Paper

• HP High-Gloss Photo Paper

• HP Satin Poster Paper

You can also use Plain Paper in addition to the above.

To order any of the HP Premium Printing Material, see the pamphlet Hewlett-Packard Printing Materials.

From time to time, new paper types may become available. For up-to-date information, please contact your

Hewlett-Packard dealer, local Hewlett-Packard Sales and Support Office or the Designjet Online Web site.

Combinations of Media Type and Print Quality Selection

Use the following tables, given by application, to guide you when choosing your paper and selecting the print

quality setting (Fast, Normal, Best).

•CAD Drawings—Mono

•CAD Drawings and GIS—Color (Lines and low density)

•CAD Rendering, GIS and Images—Color and CAD (high ink density).

As a general guide:

•Fast is best for draft copies of your prints at maximum throughput

•Normal is optimized so that you get the best line quality with the fastest throughput

•Best is for when you want to get the best quality for images and renderings.

CAD Drawings—Mono

The following table lists the recommended print quality settings for specific usage with typical media.

Supported Paper Types—Mono

Usage Typical Media Selection Recommended Print Quality Setting

Drafts Plain Paper

Bright Inkjet Paper

Natural Tracing Paper

Translucent Bond

Fast or normal

Final Versions Plain Paper

Bright Inkjet Paper

Natural Tracing Paper

Translucent Bond

Coated paper

Heavy Coated Paper

Matte Film

Clear film

Normal or Best

Archives Vellum

Matte Film

Clear Film

Best

Diazo Translucent Bond

Natural Tracing Paper

Vellum

Matte Film

Normal or Best

CAD Drawings and GIS—Color (Lines and low density)

The following table lists the recommended print quality settings for specific usage with typical media.

Supported Paper Types—Color

Usage Typical Media Selection Recommended Print Quality Setting

Drafts Plain Paper

Bright Inkjet Paper

Natural Tracing Paper

Translucent Bond

Fast or Normal

Final Versions Plain Paper

Bright Inkjet Paper

Coated paper

Heavy Coated Paper

Matte Film

Clear film

Normal or Best

Archives Matte Film

Clear Film

Best

Transparencies Clear Film Normal or Best

CAD Rendering, GIS and Images—Color and CAD (high ink density)

The following table lists the recommended print quality settings for specific usage with typical media.

Supported Paper Types—Color and CAD

Usage Typical Media Selection Recommended Print Quality Setting

Matte Paper Heavy Coated Paper Normal or Best

Glossy High Gloss Photo Paper Normal or Best

Transparencies Clear Film Best

Handling Your Paper or Type of Media

Take the following precautions when handling paper or other type of media:

• Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause

it to smear.

• Although the ink systems supplied with this printer have good light fastness, colors will eventually fade or

change if exposed to sunlight over a long period of time.

• Rewrap partially used rolls if they are not being used and do not stack rolls.

• Always keep unused rolls in their plastic wrappings to prevent discoloration.

Obtaining Roll or Sheet Paper Information

If roll media or sheet media is loaded, the type of media is displayed when you select the Paper menu on the front

panel.

If there is no paper loaded the front panel display shows the following message and you will need to load roll or

sheet media.

Bright White Inkjet Paper

Plain Paper

Vellum

Natural Tracing Paper

Translucent Bond

Clear Film

Matte Film

Coated Paper

Heavy Coated Paper

High-Gloss Photo

Canvas

Poster Paper

Roll or Sheet

Print Times for a Selected Print Quality

The following table lists some typical printing times for D/A1 size paper.

Typical Printing Times

Print Quality Time (in seconds)

Mono Lines

on Bond

Color Lines

on Coated

Paper

Images

on Coated

Paper

Images

on Glossy

Paper

Fast 96 96 234 480

Normal 216 216 550 690

Best 360 285 940 990

More Printing Times

Printable Area

The following topics detail the printable areas for each of the different paper size systems:

•ANSI Paper

The American National Standards Institute imperial paper sizing system.

•Architectural Paper

The Architectural paper sizing system.

•ISO Paper

The International Standards Organization metric paper sizing system, which is the size system commonly

used in Europe.

ANSI Paper

The following table lists the printable area for the ANSI paper size system. The left and right margins are

0.2 inches (5 mm) and the leading and trailing edge margins are 0.7 inches (17 mm).

Where:

Printable Areas for ANSI paper

Paper

size

Orientation of

paper in

printer

Printable area (width × height) by Image Orientation

Inches Millimeters

Landscape Portrait Landscape Portrait

Width Height Width Height Width Height Width Height

A Portrait 9.7 8.1 8.1 9.7 245 206 206 245

Landscape 7.2 10.6 10.6 7.2 182 269 269 182

B Portrait 15.7 10.6 10.6 15.7 398 269 269 398

Landscape 9.7 16.6 16.6 9.7 245 422 422 245

C Portrait 20.7 16.6 16.6 20.7 525 422 422 525

Landscape 15.7 21.6 21.6 15.7 398 549 549 398

D Portrait 32.7 21.6 21.6 32.7 830 549 549 830

Landscape 20.7 33.6 33.6 20.7 525 854 854 525

E Portrait N/A 33.6 42.7 N/A 854 1084

Landscape 32.7 43.6 N/A 830 1108 N/A

Printable area Paper Size Margins–=

Indicates this printable area is only available if you are using the A0+/E+ size format

HP Designjet 500 Plus printer

Architectural Paper

The following table lists the printable area for the Architectural paper size system.

The left and right margins are 0.2 inches (5 mm) and the leading and trailing edge margins are 0.7 inches

(17 mm).

Where: .

Printable Areas for Architectural paper

Paper

size

Orientation of

paper in

printer

Printable area (width × height) by Image Orientation

Inches Millimeters

Landscape Portrait Landscape Portrait

Width Height Width Height Width Height Width Height

C Portrait 22.7 17.6 17.6 22.7 576 447 447 576

Landscape 16.7 23.6 23.6 16.7 423 600 600 423

D Portrait 34.7 23.6 23.6 34.7 880 600 600 880

Landscape 22.7 35.6 35.6 22.7 576 904 904 576

E1 Portrait 40.7 29.6 29.6 40.7 1033 752 752 1033

Landscape 28.7 41.6 41.6 28.7 728 1057 1057 728

E Portrait N/A 35.6 46.7 N/A 904 1185

Landscape 34.7 47.6 N/A 880 1209 N/A

Printable area Paper Size Margins–=

Indicates this printable area is only available if you are using the A0+/E+ size format

HP Designjet 500 Plus printer

ISO Paper

The following table lists the printable area for the ISO paper size system.

The left and right margins are 0.2 inches (5 mm) and the leading and trailing edge margins are 0.7 inches

(17 mm).

Where:

Printable Areas for ISO paper

Paper

size

Orientation of

paper in

printer

Printable area (width × height) by Image Orientation

Inches Millimeters

Landscape Portrait Landscape Portrait

Width Height Width Height Width Height Width Height

A4 Portrait 10.4 7.9 7.9 10.4 263 200 200 263

Landscape 6.9 11.3 11.3 6.9 176 287 287 176

A3 Portrait 15.2 11.3 11.3 15.2 386 287 287 386

Landscape 10.4 16.1 16.1 10.4 263 410 410 263

A2 Portrait 22.0 16.1 16.1 22.0 560 410 410 560

Landscape 15.2 23.0 23.0 15.2 386 584 584 386

A1 Portrait 31.7 23.0 23.0 31.7 806 584 584 806

Landscape 22.0 32.7 32.7 22.0 560 830 830 560

A0 Portrait N/A 32.7 45.4 N/A 830 1154

Printable area Paper Size Margins–=

Indicates this printable area is only available if you are using the A0+/E+ size format

HP Designjet 500 Plus printer

Roll Media

The following procedures are described in detail, with animations where appropriate:

•Installing a New Roll on the Printer

•Loading Roll Media

•Unloading Roll Media

•Removing Roll Media from the Spindle

•Cutter Replacement

Installing a New Roll on the Printer

The animation sequence shows how to install a new roll

of paper on the printer.

CAUTION: Make sure the printer wheels are locked

(the brake lever on each wheel is

pressed Down) to prevent the printer

from moving.

If you are a regular user of different types of roll paper,

you can change the paper quicker if you have more

than one spindle. This allows you to do the following:

1. Pre-load the different types of paper onto the spin-

dles.

2. Remove and replace the spindle with the new type

of paper.

NOTE: Additional spindles are available from

Hewlett Packard as accessories.

Click on this icon to run the animation sequence. A printable version of the sequence is also available so

that you can take the key illustrations to the printer, if it is remote from your computer.

Loading Roll Media

The animation sequence shows how to load a new roll

of paper on the printer.

NOTE: You must have installed a new roll of

paper on the printer before you can load

it.

The front-panel menu items are:

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available so that you can take the key illustrations to the printer, if it is remote from your computer.

Select (using the keys) Then Press:

1. Paper Enter

2. Load Roll Enter

3. Select Roll Type Enter

Unloading Roll Media

The animation sequence shows how to unload a roll of

paper from the printer.

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available so that you can take the key illustrations to the

printer, if it is remote from your computer.

Removing Roll Media from the Printer

The animation sequence shows how to remove a roll of

paper from the printer.

NOTE: You must have unloaded the roll of

paper from the printer before you can

remove it.

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available so that you can take the key illustrations to the

printer, if it's remote from your computer.

Removing Roll Media from the Spindle

The animation sequence shows how to remove a roll of

paper from the roll spindle.

NOTE: You must have removed the roll of paper

from the printer before you can remove it

from the spindle.

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available so that you can take the key illustrations to the

printer, if it is remote from your computer.

Cutter Replacement

The animation sequence shows the complete

procedure for the replacement of the paper cutter in

your printer.

Prerequisites

Before attempting to replace the cutter you must

contact your local HP Customer Care center to:

• Order the replacement cutter.

• Receive instructions on how to access the Front

Panel Service Menu.

Important Information

• The cutter unit is attached to the printer by a black

cutter holder that runs along the metal guide rail,

and is hooked onto the edge of the platen at the

front of the printer.

• The cutting wheel is inside the cutter unit.

• Do not remove the cutter holder.

• When inserting the new cutter, with the cutter holder raised to about 45 degrees, partially insert the cutter so it

rests in the cutter holder, but do NOT clip it in at this stage.

CAUTION: Be very careful when replacing the cutter because you can easily break the cutter holder if you

apply too much force.

Click on the icon to run the animation sequence. A printable version of the sequence is also available so

that you can take the key illustrations to the printer, if it is remote from your computer.

Sheet Media

•Which Side Up?

Instructs you how to identify which side of the sheet media should be printed on.

•Which Edge First?

Explains which edge of the sheet should be loaded first (short edge or long edge).

•Loading Sheet Media

Details the sheet media loading procedure.

•Unloading Sheet Media

Details the sheet media unloading procedure.

Which Side Up?

The printer prints on the side of the paper that faces up. It may be important to load the sheet with the correct side

facing up. See the table below.

Print Side for Media Types

Media Type Matte or Glossy

HP Bright White Inkjet Paper (Bond) Both sides are the same. If sheet

is curled, load with curl down.

HP Vellum

Natural Tracing Paper

Coated Paper Load with the coated side up.

Heavy Coated Paper

Matte Film Load with the matte side up.

High-Gloss Photo Load with the glossy side up.

Clear Film

Translucent Bond Both sides are the same. If sheet

is curled, load with curl down.

Canvas

Poster Paper

Plain Paper Both sides are the same. If sheet

is curled, load with curl down.

Which Edge First?

You can load sheet paper in either portrait or landscape orientation. Unless you are using the Rotate option,

always load the sheet in the same orientation as you have specified in your software.

Portrait (short edge first)

Landscape (long edge first)

Loading Sheet Media

The animation sequence shows how to load a new

sheet of paper on the printer.

Important

• If you have a roll of paper loaded on the printer you

must first unload it from the printer.

• Make sure the correct side of the sheet is facing up

when you load it.

The front panel menu selections are:

Click on the icon to run the animation sequence. A printable version of the sequence is also available so

that you can take the key illustrations to the printer, if it's remote from your computer.

Select (using the keys) Then Press:

1. Paper Enter

2. Load sheet Enter

3. Select Sheet Type Enter

Unloading Sheet Media

The animation sequence shows how to unload a sheet

of paper from the printer.

Important

• To give the ink time to dry the printer holds the

paper for some time.

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available so that you can take the key illustrations to the

printer, if it is remote from your computer.

Ink System

These topics cover the various elements of the Ink System.

•What are HP Ink Supplies?

Details the elements of the HP Ink Supplies supplies.

•Component identification

Shows you where to find the various elements of the Ink System.

•Ink Supply Guidelines

Explains how to obtain the best results from your Ink System.

•Precautions

Details the specific precautions you must take to avoid damaging the components of your Ink System.

•Color Calibration

Explains how to calibrate the ink system for the type of media loaded

•Drying Time

Explains drying time function and details how to use it to ensure you obtain the highest quality print under all

conditions.

What are HP Ink Supplies?

For each of the four ink colors used in the printer, there are two separate components, the printhead and the

ink cartridge. These components are called the HP Ink Supplies and are coded with a Hewlett-Packard No.

selection number to help you reorder the correct replacement. Your HP Designjet 500 Plus printer uses the

following HP Ink Supplies:

• Black Ink Cartridges are HP No 10 Supplies.

• Cyan, Magenta and Yellow Cartridges are HP No 82 Supplies.

• All Printheads are HP No 11 Supplies.

Ink Cartridges

The Hewlett-Packard ink cartridges for your printer require no maintenance or cleaning. As long as each ink

cartridge is inserted correctly into its slot, the ink will flow to the printheads. Because the printheads control the

amount of ink transferred to the page, you will continue to see high-quality printing results, even when the ink

levels are getting low.

The front panel notifies you when an ink cartridge’s ink level is low. You can also check the ink levels of all the ink

cartridges to determine if an ink cartridge needs to be replaced, see Ink Cartridge Information.

If the ink cartridge is empty, the printer stops printing. See Ink Cartridge Replacement.

Printheads

The Hewlett-Packard printheads are extremely durable and do not need to be replaced every time an ink cartridge

is replaced. They are independent of the ink cartridges and will continue giving excellent image quality results

even if the ink cartridges are low in ink.

If you notice a decline in print quality such as lines or dots missing from text or graphics, see Stepped Lines.

Component identification

The following illustration will help you identify the components of the HP Ink Supplies.

The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the

correct HP Ink Supplies for your printer. Determine the color of the printhead or ink cartridge you need, then make

sure you purchase or order the correct Hewlett-Packard printhead or ink cartridge. Each ink cartridge and

printhead can be purchased separately from your usual Hewlett-Packard retailer. See Ordering Accessories.

Ink Cartridges

Printheads

Ink Supply Guidelines

For optimum results from your printer and the ink system, always follow these guidelines when handling HP Ink

Supplies:

• Always install the ink cartridges and printheads before the expiry date, which is on the packaging.

• Install ink cartridges and printheads in their color-coded slots.

• Follow the instructions on the front panel during installation.

• Avoid unnecessary removal of the ink cartridges and printheads.

• When turning off your printer, always use the power-off button on the front panel. The printheads are then

parked correctly which prevents them from drying out.

• The ink cartridges should never be removed while the printer is printing. They should only be removed when

the printer is ready for you to replace them. The front panel will guide you through the removal and installation

procedure. See When to Replace HP Ink Supplies.

CAUTION: When you first received your printer it was supplied with a set of four setup printheads installed

in the printhead carriage. These setup printheads are used for the priming of the tubes in the

modular ink delivery system. Do not remove the setup printheads from the carriage without

following the procedures in the Assembly and Set-up Poster.

Precautions

Handle HP Ink Supplies with care. In particular, the printhead, which is a high-precision device, must be handled

carefully.

CAUTION: Do not touch, wipe or attempt to clean the printhead nozzles. This can damage the printhead.

• Do not put the printhead down on the nozzles.

• Do not be rough when handling the printheads.

Always set them down gently.

• Do not drop the printheads. Proper handling will

assure optimum performance throughout the print-

head life.

• Do not touch the end of the ink cartridge which is

inserted into the printer as there may be a small

amount of ink on the connection.

• Avoid storing partly used ink cartridges on their

ends.

Color Calibration

You can calibrate the ink system for the specific media loaded in your printer. Doing this ensures the printed

output matches the colors of the original image as closely as possible. The printer stores the calibration data for

each type of media you have calibrated it for since it was powered up. Once the printer has been powered down,

the next time you use it only the last calibration made will be available and it will print using this calibration data.

To color calibrate your printer, first make sure you have the correct type of media loaded and then make the

following front-panel selections:

The printer prints a calibration pattern and scans it to create the calibration data for the type of media loaded.

If you want to check the color calibration status of your printer, make the following front-panel selections:

The front panel display shows what types of media the ink system is currently calibrated for.

To remove all the calibrations and reset the printer to its factory values choose

Color calibration > Reset from the Ink menu.

Select (using the keys) Then Press:

1. Ink Enter

2. Color calibration Enter

3. Calibrate Paper Enter

Select (using the keys) Then Press:

1. Ink Enter

2. Color calibration Enter

3. Status Enter

Drying Time

The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print

under all conditions.

•Drying Time Settings

Describes how to set the required drying times from the front panel.

•Typical Drying Times

Lists typical drying times for Hewlett-Packard tested paper at approximately 25°C with 50% relative humidity.

•Drying Procedure

Details how the drying procedure operates.

Drying Time Settings

With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The

printer has three settings which you can choose through the front panel. See Navigation Example for more help.

Manual

The printer holds in place paper which has a specific drying time, and displays a “drying time to go” countdown on

the front panel. You can change this time from one minute to 99 minutes in one minute increments.

Automatic

The printer automatically determines the appropriate drying time, based on the type of paper you have selected

and the current temperature. If there is any drying time the printer displays a “drying time to go” countdown on the

front panel.

None

With this setting, when the printer has finished printing an image, the paper will fall into the paper bin under the

printer.

CAUTION: Changing the drying time to speed up the printer could result in damage to your printed image

or reduce the quality of your print.

Typical Drying Times

The following table shows the typical drying times for Hewlett-Packard tested paper at approximately 25°C with

50% relative humidity.

Drying Times by Paper Types

Hewlett Packard Tested Paper

Type

Drying Time (seconds)

Fast Normal Best

HP Bright White Inkjet Paper (Bond) 0 25

HP Vellum 60 120 180

HP Natural Tracing Paper

HP Coated Paper 0 60

HP Heavyweight Coated Paper 0 60

HP Matte film 60 180

HP High-Gloss Photo Paper 120

HP Semi-Gloss Photo Paper

HP Paper-Based Semi-Gloss

HP Clear film 60

HP Translucent bond 60 120 180

HP Studio Canvas 6000

HP Satin Poster Paper 60

HP Banners with Tyvek®

HP Colorfast Adhesive Vinyl

Drying Procedure

The drying procedure operates as follows:

1. The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the

printer.

2. The front panel displays:

3. You can press the Cancel or the Form Feed & Cut key to cancel the drying time and release the paper.

4. After the drying time has elapsed:

For roll media the printer cuts the media and turns off the vacuum so the printed image can drop into the

printer bin.

For sheet media the vacuum is turned off and the printed image drops into the printer bin.

The countdown

timer indicates

how much

drying time

remains

Ink Cartridges

•Ink Cartridge Errors

Details the error messages that could be displayed on the front panel for the Ink Cartridges.

•Ink Cartridge Levels

Details the information about levels that can be displayed on the front panel for the Ink Cartridges.

•Ink Cartridge Information

Shows you how to display the current status of the Ink Cartridges on the front-panel display.

•Ink Cartridge Replacement

Details the Ink Cartridge replacement procedure.

Ink Cartridge Errors

The Front Panel can display the following error messages for the ink cartridges:

NOTE: If a cartridge has actually passed its expiry date, it will be shown as a faulty cartridge and will

have to be replaced.

The printer will also display the Ink Cartridge Levels.

Cartridge

Missing

Faulty

Cartridge

Nearly

Reached

End of Life

Cartridge

Empty

Ink Cartridge Levels

The Front Panel will tell you when your ink supply is low, very low or empty. This means you know current status

of your HP Ink Supplies all the time:

NOTE: Depending on type of print jobs, a cartridge with a Low Ink Warning may in fact last quite a long

time (for example, with line drawings).

NOTE: The Ink Cartridges levels information can also be selected with

Ink menu > Information > Ink Cartridges > Ink Levels if it is not automatically shown in the Ink

menu.

Cartridge

Full Low Ink

Warning

Cartridge

Empty

Ink Cartridge Information

Use the following procedure to display the Ink Cartridge Information screen on the front panel.

The front-panel menu items are:

The front panel displays the following information for the selected ink cartridge:

• Color: Cyan, Magenta, Yellow or Black.

• Model: Hewlett-Packard No 82 (Cyan, Magenta and Yellow) or Hewlett-Packard No 10 (Black).

• Status: inserted, low on ink, out of ink, missing, expired and faulty.

• Expiration date.

• Serial Number.

• Ink Level: in cc and % used.

Select (using the keys) Then Press:

1. Ink Enter

2. Information Enter

3. Ink Cartridges Enter

4. Cyan, Magenta, Yellow or Black

Ink cartridge

Enter

Ink Cartridge Replacement

The animation sequence opposite shows how to

replace an Ink Cartridge.

WARNING: Make sure the printer wheels are locked

(the brake lever is pressed down) to

prevent the printer from moving.

CAUTION: Only remove an ink cartridge if you are

replacing it.

CAUTION: Do not replace cartridges while the

printer is printing because doing this will

cancel the current print job.

You would need to change cartridges either if prompted

to do so on the Front Panel because the printer has

detected a cartridge is out of ink or the cartridge is low

and you want to replace it before it runs out.

Click on the icon to run the animation

sequence.

A printable version of the sequence is also available so that you can take the key illustrations to the printer, if it is

remote from your computer.

Printheads

•Printhead Errors

Details the different error messages that could be displayed on the front panel for the Printheads.

•Printhead Information

Shows you how to display the current status of the Printheads on the front panel display.

•Printhead Replacement

Details the Printhead Replacement procedure.

•Printhead Alignment

Details the Printhead Alignment procedure.

Printhead Errors

The Front Panel can display the following error messages for the printheads:

NOTE: An unknown error is displayed when one of the printheads is causing a problem but the system

cannot detect which one it is. Refer to Unknown Printhead Error to solve this problem.

Printhead

Missing

Faulty

Printhead

Worn Out

Unknown

Error

Printhead Information

Use the following procedure to display the Printheads Information screen on the front panel.

The front panel menu selections are:

The front panel displays the following information for the selected printhead:

• Color: Cyan, Magenta, Yellow or Black

• Model: Hewlett-Packard No 11 and Warranty (In warranty or Out of warranty)

• Status: inserted, missing, faulty worn-out and unknown.

If there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot,

faulty, worn out -> replace.

• Expiration date.

• Serial Number.

• Ink Used: in cc and % used.

• Paper Jams.

• If the printheads are aligned and color calibrated.

Select (using the keys) Then Press:

1. Ink Enter

2. Information Enter

3. Printhead Enter

4. Cyan, Magenta, Yellow or Black

printhead Enter

Printhead Replacement

The animation sequence shows how to replace a

printhead in the printer.

The front-panel menu selections are:

Click on the icon to run the animation

sequence. A printable version of the sequence is also

available.

Once you have replaced the printhead, if you have

media loaded, the printer prompts you to start the

Printhead Alignment procedure. If no media is loaded

the printer prompts you to load paper and then automatically starts the alignment. The alignment takes several

minutes to complete and then printer will then prompts you to run the Color Calibration procedure.

Select (using the keys) Then Press:

1. Ink Enter

2. Replace Printheads Enter

Printhead Alignment

You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright

White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP

Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded, the printer will prompt

you to load a different type of paper before letting you align the printheads.

From time to time you may be required to align the printheads to ensure maximum print quality. To select

Printhead Alignment manually, make sure you have the correct type of roll or sheet media loaded.

There are two types of alignment: Standard which will take about 4½ minutes; and Special which takes about

11 minutes. Standard alignment is recommended for normal use and requires paper of at least A4/Letter-size,

loaded in landscape mode. Special alignment should be used to correct pen to paper spacing variations which

would be show by variations in vertical line quality, particularly in wide plots and fast print modes. Special

alignment requires paper of at least A3/B-size, loaded in landscape mode. Two separate prints are made.

Then use the following front panel menu selections to start the alignment:

Once you have made this selection the printer starts the alignment process which then takes several minutes.

The printer will also automatically use the standard alignment process to align its printheads after

Printhead Replacement. When the alignment procedure completes after a printhead replacement, the printer

prompts you to ask if you want to run the Color Calibration procedure.

Select (using the keys) Then Press:

1. Ink Enter

2. Align Printheads Enter

3. Standard (4.5 minutes)

Special (11 minutes)

Enter

Solutions

These topics guide you through the different procedures required to troubleshoot and find the solutions to various

problems you could encounter while using your printer.

The Solutions Tab contains these topics:

•Solving Problems helps you to quickly troubleshoot your specific problem; it also contains instructions on

where you can get further information.

•Image Quality Problems helps you to solve any image quality problems you may be experiencing. It takes

you through the troubleshooting procedure step-by-step.

•Ink Supply Problems guides you when you have problems installing the consumable ink items: the ink

cartridges and printheads.

•Media Problems contains information on what to do if you have image smears or marks on your media, and

also what to do if you have a media jam.

•Image Error contains information on what to do if the image that your printer printed is incorrect, or not what

you expected.

•Other Problems covers miscellaneous problems you could face.

•Getting Help explains what to do if you cannot solve the problem you are having. It also provides full details

of the steps to take to contact the Hewlett-Packard Customer Care Center.

Solving Problems

• To find the meaning of front-panel messages, see Message Descriptions.

• If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-

step procedures. Use this manual’s index or table of contents to find the section. For example, if you are hav-

ing difficulty with page formatting, refer to Page Format.

• If the problem is directly related to the quality of your printed images, refer first to Image Quality Problems.

• Refer to the appropriate topic:

– Ink Supply Problems

– Media Problems

– Communication Problems

– Image Error

– Other Problems

• If the problem could be related to your software driver, and you are using an HP driver, refer to the driver’s

troubleshooting documentation and the on-line help in your application software.

• If the problem has no obvious cause, refer to Finding the Source of Your Problem.

• If you still cannot solve the problem, see Getting Help.

Finding the Source of Your Problem

1. Look at the front-panel display for messages. See Message Descriptions for a full explanation of front-panel

messages.

2. Test the printer.

– Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the

printer and plugged in to an outlet that you know works.

– Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by

Main Menu after a short initialization period.

3. Test your computer hardware and interface.

– Make sure that you have the correct interface cable between the computer and the printer and that it is

firmly connected to the correct ports (see the Assembly and Set-up Poster).

Image Quality Problems

Your HP Designjet 500 Plus printer provides a full troubleshooting utility to ensure you can always quickly

overcome any image problems you encounter. You should use this utility whenever you (and not the printer)

perceive a problem with print quality.

Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for

the type of image you are trying to print. Always check Configuration Correction as your first diagnostic task to find

the cause of your problem.

If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the

instructions given for the particular message (see Message Descriptions).

The types of problems you could possibly encounter are:

•Stepped Lines

•Incomplete Lines

•Color Accuracy

•Horizontal Banding

•Color Alignment

Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions

displayed on the front panel. This will lead you to correct remedial action required to solve your image quality

problem.

Configuration Correction

Before attempting the image quality diagnostic procedures contained in this section, you should first check that

the printer is correctly configured to print what you want. Many problems concerned with image quality can be

solved by correcting the way the printer is configured.

1. To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose

reliability and performance have been thoroughly tested to give trouble-free performance and best-quality

prints. For details of HP media, see Paper Types.

2. Make sure that the Type of paper selected in the front panel is the same type of paper loaded into the printer.

To check this go to the Roll or Sheet menu in the front panel and press Enter.

3. To ensure the maximum print quality use HP certified media only. For details of HP media see Physical

Characteristics of Paper Types. You can also look at the Web page http://www.hp.com/go/designJet for the

most up-to-date information.

4. Make sure that the Print quality (Fast, Normal, Best) used for your printer is correct. This is set in the Print

Setup dialog box of the printer driver or in the front panel from the Set-up menu. The printer driver setting

overrides the front panel setting.

5. Select Best print mode for maximum print quality.

6. For Non-HP drivers, set front panel media settings to match the media type loaded in the printer. The

documentation that came with your software should provide information about media type/print quality

settings.

7. If your image quality problem is color accuracy related, go to Color Accuracy for further configuration help.

Troubleshooting Procedure

Working through the Troubleshooting procedure should always be your first action when you encounter image

quality problems. Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to

complete troubleshooting procedure.

It is important that the paper loaded for this procedure is exactly that used when you encountered image quality

problems, type (for example, glossy paper) and size. If you use a different kind of paper or a different size, you

stand less likelihood of resolving the problem.

Running the Troubleshooting Utility

1. From the main front-panel menu, select the Ink menu ( ) and press Enter.

2. Select Troubleshooting and press Enter.

3. The printer first checks to see whether the

printheads are aligned. Misalignment of the

printheads is a common cause of image quality

problems. If they are not aligned, you are prompted

to accept Printhead Alignment. This procedure

requires a few centimeters of paper loaded and takes several minutes to perform.

NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine.

4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print

A Interpretation for full details of how to use this diagnostic print.

Diagnostic Print A Interpretation

Diagnostic Print A contains several blocks of color and a block of thin black

broken lines (the lines are actually very much closer than those represented

here).

1. Examine the broken lines in Diagnostic Print A carefully and indicate whether

there are problems with them. The sorts of problems to look for here are:

• Jaggedness or serrations in the thin lines, like this:

; the thin lines should be straight,

though not necessarily perfectly aligned. The irregularities that are significant

extend along the whole of the length of the lines. Shorter irregularities,

arranged in columns, can be ignored at this stage.

2. Examine the blocks of color in Diagnostic Print A carefully and indicate whether

there are problems with them. The sorts of problems to look for here are:

• White streaks or bands in the solid blocks.

3. If you indicate that there is a problem with the dashed lines in Diagnostic Print A,

you are prompted to use the Advance Calibration routine; your printer will be at step 3 of the routine (if you don’t

want to continue with calibration, press the Cancel key).

4. If there are problems in the blocks of color in Diagnostic Print A, for example white streaks or bands, the printer will

try to clean the printheads that have the problem. A printhead can be cleaned up to three times this way; after that

it cannot be cleaned and you will be told; the Troubleshooting routine will finish. In that case we recommend that

you try to reprint your print, and then, if necessary, start the Troubleshooting routine again.

After cleaning the printheads, the printer reprints the blocks of color (but not the black lines) in Diagnostic Print A,

and asks you to examine it again (as in step 1).

5. If there are no problems the first time you print Diagnostic Print A, the printer prints Diagnostic Print B. See

Diagnostic Print B Interpretation for full details of how to use this diagnostic print.

Diagnostic Print A

Ignore this

black bar

Diagnostic Print B Interpretation

1. For each color in the pattern in Diagnostic Print B, you are asked about the

quality—look for missing lines. If you answer that a color is defective, the

printer tries to clean that printhead.

If the printhead cleaning process completes, Diagnostic Print B is printed

again and you are asked the same questions again.

2. Afterwards, if problems with images remain, use the Troubleshooting

procedure again.

If none of the patterns or blocks in the two Diagnostic Prints shows any problem, it could be that your image

quality problem is caused by a wrong setting in your software, or perhaps the job should have been printed with

the Print quality set to Best instead of Normal or Draft.

If the Troubleshooting routine didn’t indicate that printhead alignment was necessary, you can select Align

printheads in the Ink menu to try to solve any further image quality problems.

Diagnostic Print B

Ignore these

solid bars

Troubleshooting Flow Chart

The following diagram shows the flow of the troubleshooting procedure.

Printer checks

whether Printhead

Alignment is required

Printer recommends

Printhead Alignment

(Standard or Special)

Printer prints

Diagnostic Print A

including black lines

Printer asks questions

about Diagnostic

Print A

Wrong paper advance.

Printer recommends

Advance Calibration

Printheads need

cleaning. If possible

printer tries to clean

printheads

Printer prints

Diagnostic Print A

without black lines

If printheads have

been cleaned three

time Troubleshooting

finishes

Printer prints

Diagnostic Print B

without black lines

Printer asks if Cyan,

Magenta, Yellow and

Black Patterns in

Diagnostic Print B are

If possible printer tries

to clean printheads

No problems detected

Start

Printheads are OK

after first printing of

Diagnostic Print A

Troubleshooting

completed successfully

Yes

Printer prints

Diagnostic Print B

Indicates that

troubleshooting has

completed but further

procedures are required

to solve the problem

Indicates that

troubleshooting has

completed successfully

and there no problems

Advance Calibration

It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for

example, glossy paper) and in width (for example, A0 or 36-inch). Either roll or sheet paper can be used.

The routine prints a pattern and then cuts the roll (the cutter must be set to On—see Controlling the Cutter) or

ejects the sheet; it requires paper that is at least 65 cm/25.5 inches long and at least 50 cm/19.7 inches wide. You

must then reload that piece of paper as a sheet, so that the printer can accurately measure the pattern, and make

whatever adjustments are appropriate to the amount it advances between printing swaths of data. (See Loading

Sheet Media)

The pattern printed is solely for the use of the printer; you are not expected to relate any of its characteristics to the

quality of your images.

1. From the main front-panel menu, with the correct paper loaded, select the Paper menu ( ) and press Enter.

2. Select Advance calibration and press Enter.

3. Select Create pattern and press Enter.

The printer prints its calibration pattern (as represented here) and

cuts or ejects the paper.

4. Load the sheet printed side up with the dotted line at the top (that is,

rotated 90º).

5. Now select Measure pattern and press Enter.

The printer reads the calibration pattern and makes the appropriate

internal adjustments.

These Advance Calibration Values are used whenever you print on the

same type of media until you have used the Advance calibration twice

more with different types of media.

Direction of paper while

printing (creating pattern)

Direction of paper when

loading (measuring pattern)

Advance Calibration Values

The printer stores the advance calibration values of the last two

different types of media used for the calibration. When you print the

printer ties to match the media you have selected to the stored

values. If there is a match the printer applies the stored Advance

calibration values.

If the type of media you are using has not been used for either of the

last two Advance calibrations the printer uses a set default values for

your media.

The Restore factory option of the Advance calibration menu erases any stored advance calibration values from

the printer memory. This means that until you run the advance calibration again the printer will use the factory

default values for all types of media.

Stepped Lines

When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal

lines. The lines should be straight with no stepping.

The following is an example of what you might see if you have problems with stepped lines.

To solve this problem:

1. Increase the dpi setting by changing the print quality to Best in the front panel and driver software.

2. The problems may be inherent in the image you are trying to print. Try to improve the image with the

application that generated the file.

Incomplete Lines

When you look at the image you have printed there are:

• Missing or faint lines.

• Printed characters having missing parts to them.

The following is an example of what you might see if you have problems with incomplete lines.

See the Troubleshooting Procedure for instructions on how to solve this problem.

Missing parts of text; this

should say TEST

TEST

Color Alignment

When you look at the image you have printed:

See the Troubleshooting Procedure for instructions on how to solve this problem.

The colored lines are printed

double and they are the wrong

colors

Vertical lines are misaligned or

fuzzy (not smooth)

The borders of colored blocks

are overlapped and the

overlapping areas have

different colors in them.

Horizontal Banding

When you look at the image you have printed there are light or dark lines on the image, these are particularly

highlighted in high density ink areas. This problem is known as banding.

IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high

density prints. To obtain the best image always print in Best Mode.

The following is an example of what you might see if you have problems with banding.

See the Troubleshooting Procedure for instructions on how to solve this problem.

Ink cartridge

Ink erov Caps

Ironk

Pojfdjop ernk aure

Pojfdjop ernk Chorme

kheuhg sfrfefg

Expanding Possibilities

Pojfdjop ernk aure

Color Accuracy

These are the areas you should review when troubleshooting a color accuracy problem:

Media

Ensure the media loaded is genuine HP media and the correct media type selected on the front panel and in the

driver.

Other Problems

•Communication Problems

Describes typical problems you could encounter with communications between your computer and the

printer.

•Printer Does not Print

Details common causes for the printer failing to print.

•Printer Seems Too Slow

Lists the reasons why printing may slow down.

Communication Problems

Symptoms are:

• The front-panel display does not show Processing when you are sending a print to the printer.

• Your computer displays an error message when you are trying to print.

• Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large

prints can take a correspondingly long time to print.

• Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)

How to solve the problem:

• Have you selected the correct printer in your software?

• Does the printer work correctly when printing from other software?

• If the printer is connected to a network, try using it when connected directly to your computer through parallel

or USB ports.

• If your printer is connected to your computer through any other intermediate devices, such as switch boxes,

buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your computer.

• Try another interface cable. For details of supported cables, see Connection Specifications.

File Size and Memory

There is no direct relationship between file size on your computer and memory used in the printer to print that file.

In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory

will be used. This means that some large prints will work fine, but some smaller prints may not and you will have

to add more memory to your printer.

Printer Does not Print

• You may have a power problem. If there is no activity at all from the printer, and power on indicator in the

power switch on the front of the printer is off, check that the power cable is connected correctly and that there

is power available at the socket.

• You may have a problem with your application driver. Is your software configured for this printer? For general

advice, see the Assembly and Set-up Poster. For advice specific to your software, see the documentation

supplied with the driver.

• The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory–

data was lost”. Look on your computer screen for any error message; some drivers allow you to choose a dif-

ferent printing mode and try to send the file again.

• If you continue to have problems, see Getting Help.

Printer Seems Too Slow

• Did you specify Best print quality level on the front panel?

Best quality mode prints take longer to print.

• Did you specify the right media type when loading the media? For details of front-panel media types, see

Paper Types. To find out the printer’s current media type setting, see Obtaining Roll or Sheet Paper Informa-

tion.

• The printhead may need replacing; see Printhead Replacement

• Did you specify a Manual Dry Time in the front panel? Change the dry time to Automatic see Ink System.

• If the printer is in Fast mode and the file it is printing contains high density inked areas, the printer may need

to slow down to compensate.

Getting Help

•HP Customer Care

Details about the HP Customer Care program.

•What to Do Before You Call

Information on what you should do before you contact your local HP Customer Care Center.

•HP Designjet Online

How to get help and much more via the World Wide Web.

HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP

Customer Care offers award-winning support to ensure you get the most from your HP Designjet.

The contact details for your local HP Customer Care Center are provided in the Hewlett-Packard Customer Care

booklet supplied with your printer.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give

customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty

upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance

services.

To find out more about HP Customer Care, please visit us at: www.hp.com/go/support.

What to Do Before You Call

1. Review the troubleshooting suggestions in this section:

– In the relevant driver documentation supplied with this printer (for users sending PostScript files or those

using Microsoft Windows).

– If you have installed third party software drivers and RIPs refer to that user documentation.

2. If the problem appears to be related to your software application, first contact your software vendor.

3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document

contains a comprehensive list of various support services available to help solve printer problems.

4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us

answer your questions more quickly:

– The printer you are using (the product number and the serial number, found on the label at the back of the

printer).

– The computer you are using.

– Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,

modems, or special software drivers).

– The cable you are using (by part number) and where you purchased it.

– The type of interface used on your printer (parallel, or network).

– The software name and version you are currently using.

– If the problem is a system error it will have a error number; record the error number and have it ready. See

Printer Does not Print.

HP Designjet Online

Direct access to HP and the information you want, when you need it. Register now!

www.hp.com/go/designjet

HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the

user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not

a sales-oriented site.

Communication from HP to users includes:

• a quarterly newsletter focussing on usage tips, technical briefings and examples of HP Designjet applications

around the world;

• full information on worldwide HP Customer Care contacts;

• an on-line HP Designjet Diagnosis troubleshooting tool;

• a calendar of HP Designjet-related events and programs;

• on-line access to training videos and selected user documents;

• and immediate information on new products.

Communication from the users to HP includes:

• feedback on HP Designjet features;

• automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up;

• and the chance to ask technical questions on large-format printing to industry experts.

And finally, communication from user to user includes the chance to win prizes by submitting HP Designjet

success stories, as well as a user-to-user discussion forum where users can share best practices and ask for

advice from their fellow professionals.

HP Designjet Online is available in English, German, French, Italian, Spanish and Portuguese.

Front Panel

The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer

functions. There is also information on your ink consumable items which is continually updated.

•The Front Panel

•Menu Structure

•Navigating the Menu System

•Message Descriptions

The Front Panel

The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any

software driven controls that may be provided through the application in use. The front panel of the printer

contains the following functional areas:

Display Screen Navigation Keys Action Keys

Navigation Keys

The display section of the front panel consists of an LCD display and the following five navigation keys, provided

to navigate through the menus displayed on the screen:

• The Up and Down keys let you scroll through the various items in a menu list.

• The Menu key takes you to the main screen. It cancels any choices that have not yet been selected by press-

ing the Enter key.

• The Back key takes you to the previous screen.

• The Enter key selects the item in the menu list and makes it current. If there are sub-selections to be made,

this key takes you to them; otherwise it takes you back a screen.

Down

Back Menu

Enter

Display Screen

The display screen of the front panel shows the main menu (the words displayed may vary).

NOTE: You can always reach the main menu by pressing the Menu key.

After a short time-out, the display will always revert to the main menu with the Job Management menu active.

The Navigation Example is given from the Job Management menu.

Paper Menu Icon

Ink Menu Icon

Job Management Menu Icon (Active)

Setup Menu Icon

Active menu

Information

message

Error

Message

Action Keys

The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the

current menu selection and return to the main menu if a menu option is highlighted.

The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut.

Cancel

Form Feed

and Cut Key

Menu Structure

The front panel display area screen shows the four classes of menu options available represented with specific

icons. Click on the icon to display its menu structure.

• Paper Menu

• Ink Menu

• Job Management Menu

• Set-up Menu

Paper Menu

Pa p e r

I n ked a r e a

Aut o m a ti c

Si z e Page F orm a t

ANS I B es t ANS I A … E

IS O B es t IS O … A 0

JI S B es t J I S … B 1

ARC H B es t ARCH … E 1

Ov e rsi z e O v e r A 2 , O v e r A 1

Ext r a 1 00c m × 1 4 0c m, …

Rotat e 0 , 90 , 18 0 , 2 7 0

Mir r o r in g

Shown only if paper is loaded Items alway s s h ow n

M e nu i te m de p ends on th e

t y pe of paper loaded

O n /of f

Small margins O n /of f

L o a d/Unl o a d Sh e e t

S e lec t pa p er t y p e

Cut t e r On/off

L oa d /U n lo a d Rol l

Ad v an c e Cali b r a ti o n

Rest o re fac t or y

Cre a t e pa t te r n

Measu r e p att e r n

Pl a i n P a pe r

V e ll u m

Nat u r a l T r a cin g P a pe r

T ra n s lu c e n t Bo n d

Cle a r fil m

M at t e fil m

Coa t ed Pa pe r

Hea v y Coa t e d P ape r

Hig h - G lo ss P h ot o

P os te r P a pe r

Can v a s

B r i g h t W h i te I nkje t P a pe r

Ink Menu

Ink

Color calibration

Information

Printheads

Ink Cartridges

Troubleshooting

Align Print Heads

Replace Print Heads

Replace Ink Cartridges

Color settings Color

Grayscale

True Black

Color/monochrome

Cyan Printhead

Magenta Printhead

Black Printhead

Yellow Printhead

Status

Reset

Calibrate Paper

Standard (4.5 min.)

Special (11 min.)

Cyan Ink Cartridge

Ink Levels

Magenta Ink Cartridge

Yellow Ink Cartridge

Black Ink Cartridge

Drying time Automatic

None

Manual 1, 2 … , 99 min.

Native

sRGB

RGB

Perceptual

Saturation

Colorimetric

Rendering Intent

Job Management Menu

The HP-GL/2 Accessory Card provides a Reprint menu.

Set-up Menu

Help

Print quality

Printer Information

Model number, Serial number, Service ID,

Firmware rev, Accessory rev, Paper used,

Ink used (c, m, y, k), Scan axis usage,

Paper axis usage, Service station usage,

Spittoon usage, Pinch-lift usage, Cutter

usage, Ink usage.

Normal

Fast

Best

Advanced Options

Best Quality Settings

Optimize for

Images

Line drawings / text

Maximum detail

Default

Define Palette Pen no. 0 … 15

Pen no. 0 … 15

0.13 ... 12.0mm

Width

Palette

HPGL/2 settings

Merge

Palette A, Palette B

Factory

Software, Factory, Palette A, B

On/Off

More menu options

Set-up Menu (continued)

Items always shown

Buzzer

Contrast

Front Panel

Altitude

Language English, German, Spanish, French, Italian,

Japenese, Portuguese, Korean, Chinese,

Taiwanese, …

Log Printheads

Errors

Service tests

Service calibrations

Service utilities

0-1000m

1000m - 2000m

>2000m

ON/OFF

0%, 5%, … , 100%

Service tools

Hidden items that can only be accessed

from the Set-up menu through a

certain combination of keys

Card setup

I/O Timeout

No I/O Cards present

Reset Card

No I/O Cards present / Contents provided by card

Configuration

Advanced

30 sec, … , 30 min

I/O setup Card ID

Previous menu options

Navigating the Menu System

From the top level of the menu system, you can navigate through the menus using the display keys. Any menu

item followed by a greater-than symbol (>), indicates that a further level of menu items is available.

See Navigation Example for a brief overview of the menu system.

Press the Up and Down keys to scroll

up and down though the menus or menu

options.

Press Menu to return to the top level

without changing any menu selections.

This will bring you to the four menu icons.

Press Back to return to the previous menu

level without changing any menu selections.

Press Enter to:

• Select a menu and move to the next menu level.

• Change the value of the selected menu item.

Navigation Example

This section provides a typical example of how to navigate through the menus to configure a specific print option.

How to Set the Ink-drying Time to Two Minutes

The Front Panel Menu Structure diagram for the Ink Menu shows that the path to the Drying time option is:

Ink menu → Drying time

Use the following procedure to set the ink-drying time to two minutes.

Setting Drying Time Navigation Example

Key Action Display Result

1. Use the Up and

Down keys to high-

light the Ink menu icon.

The Ink menu icon is

highlighted to allow you to

select the Ink menu options.

2. Press the Enter key to

enter the printer Ink

menu.

The display shows the Ink

menu to allow you to select

Drying Time.

Continued …

3. Use the Up and

Down keys to

highlight the Drying

time menu option.

The display shows the Drying

time option highlighted.

4. Press the Enter key to

enter the Drying time

menu.

The display shows the Drying

time menu to allow you to

select the type of drying time

you require.

5. Use the Up and

Down keys to

highlight the Manual

menu option.

The display shows the

Manual option highlighted.

6. Press the Enter key to

enter the Manual drying

time setting menu.

The display shows the

Manual drying time setting

menu to allow you to select

the drying time you require.

Previous … Continued …

Setting Drying Time Navigation Example (continued)

Key Action Display Result

7. Press the Up key

once to select two

minutes.

The display shows the

Manual drying time setting

menu with two minutes

selected.

8. Press the Enter key to

set the drying time to two

minutes.

If the front-panel Buzzer is set

ON, there will be a short

‘beep’ to confirm the change.

A tick mark (√) in the right side

of the field confirms the value.

9. Press the Top key to

return to the top level

menu.

The display shows the Ink

menu.

Previous …

Setting Drying Time Navigation Example (continued)

Key Action Display Result

Message Descriptions

This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the

Explanation and Action column. The messages are listed in alphabetical order. Other front-panel messages,

such as prompts, are included in the descriptions of the relevant procedures elsewhere in this document.

Front Panel Messages

Message Explanation and Action

Alignment error due to

printheads.

Press ENTER to see faulty

printheads

The printer was aligning its printheads, but encountered an error

due to some printheads not printing properly. Alignment has

stopped.

Press the Enter key.

Alignment error

Press ENTER to continue

The printer was aligning its printheads, but encountered an error.

Alignment has stopped.

Press the Enter key.

Cartridges will expire in days:

One or more of the cartridges are about to expire. nn is the number

of days until expiry date of the cartridge that will expire first. The

cartridges that are about to expire are indicated below this message.

For an explanation of the replacement procedure, see Ink Cartridge

Replacement.

Color calibration error

Press ENTER to continue

The printer was performing a calibration of its color system, but

encountered an error.

Press the Enter key.

For more Messages, click on the Next Page button

Error

Select Replace Printheads

The printer has detected that one or more of the printheads is

missing or has an error, as indicated by flashing crosses. The four

icons refer from left to right to the Cyan (•), Black (•), Magenta (•)

and Yellow (•) printheads.

For an explanation of the replacement procedure, see

Printhead Replacement.

HP is not responsible for

damage from use of non-HP

ink.

Replace

Continue

The printer has determined that one or more of the ink cartridges is

not an HP product. Your product warranty only applies when you

use HP ink. Any damage caused to your printer resulting from the

use of non-HP ink cartridges is not the responsibility of Hewlett-

Packard.

If you want to replace the non-HP ink cartridges, select Replace and

press the Enter key. Otherwise, select Continue and press Enter to

continue.

HP is not responsible for

damage from use of non-HP

printheads.

Replace

Continue

The printer has determined that one or more of the printheads is not

an HP product. Your product warranty only applies when you use

HP printheads. Any damage caused to your printer resulting from

the use of non-HP printheads is not the responsibility of Hewlett-

Packard.

If you want to replace the non-HP printheads, select Replace and

press the Enter key. Otherwise, select Continue and press Enter to

continue.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Ink cartridge replacement

required

The printer has detected that one or more of the ink cartridges is

missing or has an error, as indicated by flashing crosses. The four

icons refer from left to right to the Cyan (•), Black (•), Magenta (•)

and Yellow (•) cartridges.

For an explanation of the icons and details of the replacement

procedure, see Ink Cartridges.

INK CARTRIDGES need to be

functional.

Replace before replacing

printheads

You have attempted to replace printheads, but the printer has

detected that there are ink cartridges that are wrong. The ink

cartridges must be replaced before the printheads can be replaced.

First replace the faulty, empty or missing ink cartridges and then

replace the printheads. See Ink Cartridge Replacement and

Printhead Replacement.

Install missing cartridges and

replace empty cartridges

before replacing printheads

You are replacing printheads, but the printer has detected that some

cartridges are empty and some are missing. The empty cartridges

must be replaced and the missing ones inserted before the

printheads are replaced.

Follow the procedure for Ink Cartridge Replacement. Press the Enter

or Cancel key to continue.

Install missing cartridges

before replacing printheads

You are replacing printheads, but the printer has detected that one

or more cartridges are missing. The missing cartridges must be

installed before the printheads are replaced.

Follow the procedure for Printhead Replacement. Press the Enter or

Cancel key to continue.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Open window and check

printhead cover is properly

closed

You have replaced one or more printheads and the printer’s check

has found that the printhead cover is not securely closed.

Open the window and check the printhead cover. The procedure is

described in the Printhead Replacement procedure.

Note: This message may also appear following a paper jam, as the

printer cannot detect the exact reason for the problem. In this case

you may have to resort to powering off the printer or even removing

the power cable from the machine, in order to recover from the

problem. See Clearing a Media Jam.

Open window and check

proper installation of setup

printheads

During system start-up, which occurs when you first install the

printer, you need to install the setup printheads. These special

printheads cannot be used for printing, but must be used when the

printer has been powered off. The printer has detected that the

setup printheads have not been installed correctly.

Open the window and follow subsequent instructions to reinstall or

relocate the setup printheads. Contact HP for advice if the setup

printheads are missing or cannot be installed correctly.

Option not available now You have selected an option in the menu that is not available at the

moment. (The printer may be busy, out of ink, out of paper, etc.)

Out of paper The printer ran out of paper while printing the calibration pattern.

Load a sheet or roll that is at least 65 cm (25 inches) long and 50 cm

(20 inches) wide.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Paper advance calibration is

recommended.

Press ENTER to calibrate

You are recommended to perform the Advance calibration routine,

to ensure the optimum print quality.

Press the Enter key to create the calibration pattern. See Advance

Calibration.

Paper advance calibration is

recommended. Load paper

and select Paper advance

calibration.

Press ENTER to finish

You are recommended to perform the Advance calibration routine,

to ensure the optimum print quality.

Load a sheet or roll of paper and then select Advance calibration

from the Paper menu. See Advance Calibration.

Paper loaded with too much

skew

Press ENTER to retry

Press CANCEL to abort

During the loading of paper, the printer has detected that the paper

is skewed too much, that is, it has not been loaded straight enough.

(‘Skew’ is the angle between the actual paper edge and the correct

line.)

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Paper mispositioned The paper is not properly positioned in the printer. Either it is out of

the load line margins or it has moved too much from its previous

position.

Reload the paper following the normal procedure, to solve this

problem. See Loading Roll Media and Loading Sheet Media.

Paper not found

Press ENTER to retry

Press CANCEL to abort

During the loading of paper, the printer has detected that no paper

has been loaded.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Paper not present.

Load paper to print calibration

pattern

The paper axis calibration routine has been triggered with out

having paper loaded.

Load paper; see Advance Calibration for details of the routine.

Paper too big to scan the

pattern after printing it

During the paper loading for the Calibration routine, the printer has

detected that the it will not be able to load the later when it will be

needed for scanning. The minimum size required for the print is

65 cm (25 inches) long and 50 cm (20 inches) wide.

Load a smaller sheet that satisfies this minimum requirement.

Paper too big

Press ENTER to retry

Press CANCEL to abort

While loading paper into the printer (roll or sheet), the printer has

found that it is either too wide or too long (only for sheet) to be

loaded properly.

Press the Enter key to load smaller paper, or the Cancel key to stop

the load.

Paper too small for a

diagnostic print

The Troubleshooting utility has found that the single sheet loaded in

the printer is too small for a Diagnostic Print.

Load a roll of paper, or a sheet that is A3-size or larger.

Paper too small

to align printheads

Load bigger size to

align

Press ENTER to continue

The paper loaded is not big enough to contain the alignment pattern.

Unload the paper (select Unload roll or Unload sheet from the

Paper menu) and then load paper that is large enough—at least A4/

Letter-size in landscape mode for Standard alignment, or A3/B size

in landscape mode for Special alignment.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Paper too small to print the

pattern

The paper loaded is not big enough to contain the paper axis

calibration pattern.

Load a roll or sheet that is at least 65 cm (25 inches) long and 50 cm

(20 inches) wide.

Paper too small

Press ENTER to retry

Press CANCEL to abort

While loading paper into the printer (roll or sheet), the printer has

found that it is either too narrow or too short (only for sheet) to be

loaded properly.

Press the Enter key to load larger paper, or the Cancel key to stop

the load process.

Paper type not valid

to align printheads

Change paper type to

align

Press ENTER to continue

You have requested the printer to align paper but it has detected

that the paper loaded is not the right type to use to align the

printheads. The paper loaded is not big enough to contain the

alignment pattern.

Unload the paper (select Unload roll or Unload sheet from the

Paper menu) and then load paper that is the right type for the

alignment. See Printhead Alignment.

Pattern not found

Reload it again, please

The printer is trying to perform a scan of the calibration pattern, but

the pattern was not found.

Reload the sheet that was printed by the Create pattern part of the

calibration routine.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Possibly a paper jam

1. Open window

2. Switch power off

3. Clear paper path

4. Switch power on

5. Align printheads

There may be paper jammed in the printer. (The printer has

detected that a motor is blocked and the likely cause is a paper jam;

however, it may be due to some other cause.)

Follow these steps to check the paper path, as described in Clearing

a Media Jam. When the jammed paper has been cleared, you are

strongly recommended to align the printheads, as they are quite

likely to have become misaligned as a result of the paper jam.

Printhead replacement not

available now. Cancel print

jobs before replacement

You have requested the printer to replace one or more printheads,

but the printer is busy printing a job and cannot honor the request

now.

Either: press the Cancel key to cancel the job that is currently

printing, and then again select Replace Printheads (from the Ink

system menu).

Or: wait until the job has finished printing (and there are no more

jobs in the print queue), and then again select Replace Printheads

(from the Ink system menu).

Printhead warning

Poor print quality

A problem has occurred with one or more printheads. The

printheads are still functional. The problem was detected either

during printhead alignment or during troubleshooting. If you have

completed the routine, the system was unable to clean the

printheads fully.

You should use the Troubleshooting Procedure to correct any image

quality problems that may be apparent; alternatively, you should

replace the printheads (see Printhead Replacement).

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Printheads not aligned

Paper type not valid

to align printheads

Press ENTER to continue

You have replaced one or more printheads but the printer has

detected that you do not have the right type of paper loaded for the

alignment process.

Press the Enter key to load the correct type of paper, or the Cancel

key to stop the load process.

Printheads not aligned

Paper too small

to align printheads

Press ENTER to continue

You have replaced one or more printheads but the printer has

detected that you do not have wide enough paper loaded for the

alignment process.

Press the Enter key to load larger paper, or the Cancel key to stop

the load process.

PRINTHEADS not functional

Replace printheads

Cancel print

The printer is attempting to print a job, but finds that there is a

problem with the printheads. You may either replace the printheads

at this stage or cancel the print.

Select the required option and press the Enter key. If you decide to

replace them, you will be told which ones are failing or missing.

Printheads require alignment.

Load paper and select Align

printheads.

Press ENTER to finish

The printer has detected that the printheads need to be aligned.

Press the Enter key to continue. Load a sheet or roll of paper, and

select Align printheads from the Ink menu. See Printhead

Alignment.

Printheads require alignment.

Press ENTER to align

The printer has detected that the printheads need to be aligned.

Press the Enter key to align them. See Printhead Alignment.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Problem found during

calibration

A general problem was found during the Advance Calibration

routine.

Respond to any other messages that appear on the front panel,

indicating ink or paper problems, and then retry the Advance

calibration routine.

Problems detected in INK

CARTRIDGES.

Continue process and replace

them.

Press ENTER to continue

There is an error with the ink cartridges during the preparation of the

ink system.

Press the Enter key and then follow the instructions to replace the

faulty ink cartridges.

Reload paper There is an error in the paper, as shown in another message.

Use the normal procedure to reload the paper.

Replace empty cartridges

before replacing printheads

You have requested the printer to permit the replacement of

printheads, but the printer has detected that one or more cartridges

are empty. The empty cartridges must be replaced before the

printheads are replaced.

Press the Enter key and follow the procedure for replacing empty

cartridges, described in Ink Cartridge Replacement.

Right edge of roll too far from

load line

Press ENTER to retry

Press CANCEL to abort

The paper is out of the load line margins—too far from the line

where it should be loaded.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Right edge of sheet too far

from load line

Press ENTER to retry

Press CANCEL to abort

During the loading of a sheet of paper, the printer has detected that

the paper is too far to the left; it should be aligned close to the blue

line painted on the right side of the platen.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Roll edge not found

Please check roll edges are

non-clear

Press ENTER to retry

Press CANCEL to abort

During the loading of a roll, the printer cannot detect the side edge

of the paper. A possible cause is that the media is transparent

(clear); only non-clear media are supported.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Roll right edge too far from

load line

Press ENTER to retry

Press CANCEL to abort

During the loading of a roll of paper, the printer has detected that the

paper is too far to the left; it should be aligned with the blue line

painted on the right side of the platen.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Sheet edge not found

Please check sheet edges are

non-clear

Press ENTER to retry

Press CANCEL to abort

During the loading of a sheet, the printer cannot detect the side

edge of the paper. A possible cause is that the media is transparent

(clear); only non-clear media are supported.

Either: Press the Enter key to restart the loading procedure;

Or: Press the Cancel key to cancel paper loading.

Sheet not loaded

Load sheet with printed

pattern

The printer is trying to perform a scan of the calibration pattern, but

no sheet was found.

Load the sheet that was printed by the Create pattern part of the

calibration routine.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Sheet too long

Please check it is not a roll

Press ENTER to retry

Press CANCEL to abort

You have requested the printer to load a sheet of paper, but the

sheet appears to be too long.

Check that the paper is not a roll.

Either: Press the Enter key to try to load the sheet again;

Or: Press the Cancel key to stop the process. If the paper is on a

roll, follow the instructions in Loading Roll Media.

Troubleshooting finished

Resume normal printing

If problem persists select

Troubleshooting again

Press ENTER to continue

The printer has finished the Troubleshooting routine and will not at

this stage perform further cleaning on the printheads because this

could damage the other ones. However, according to the evaluation

you have given, the printheads require cleaning because there are

defects in the Diagnostic Print.

Press the Enter key. Then resume your normal printing activities. If

the problem recurs, try using the Troubleshooting routine again, or

select Replace Printheads from the front panel (in the Ink System

menu) to replace the printheads that are faulty.

Troubleshooting requires

paper for a diagnostic print.

The Troubleshooting utility has found that there is no paper loaded

in the printer.

Load a roll of paper.

Unable to initialize ink system.

Call HP representative.

The system cannot successfully complete the startup.

Call HP for service.

Unable to prepare ink system.

Open window to check

SETUP printheads

During ink system start-up, the purge of the ink system has failed

and the system is asking you if the preparation has completed.

Check the setup printheads and then follow the instructions in the

front panel and respond to further questions.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Unknown ink cartridges.

Press ENTER to continue.

The ink cartridges are not recognized by the printer as ink cartridges

approved by HP, and there is at least one that is new.

Press the Enter key.

Unknown paper format

Reload paper

The format (roll or sheet) of the paper loaded in the printer is

unknown.

Reload the paper following the normal procedure, to solve this

problem. See Loading Roll Media or Loading Sheet Media.

Unknown paper type

Select paper type

The type of the paper loaded in the printer is unknown to the printer.

Select a known paper type from the printer menu.

Unknown printheads.

Press ENTER to continue.

The printheads are not recognized by the printer as printheads

approved by HP, though the printer can still use them.

Press the Enter key.

Front Panel Messages (continued)

Message Explanation and Action

For more Messages, click on the Next Page button

Front Panel Messages (continued)

Message Explanation and Action

Warning!

Machine calibrations need to

be performed. Refer to guide

for instructions.

The color calibrations for the paper that is loaded have been lost.

Follow the procedure described in Advance Calibration.

Warning: color calibration not

done on this paper type

The printer has detected that the color calibrations have not been

performed on this paper type, and the system is configured to do

them.

To calibrate color for the current paper type, select Ink menu →

Color calibration → Calibrate paper.

Warning: printheads not

aligned

The printer has detected that the printheads have not been aligned

since the last replacement.

You should align the printheads by selecting Align printheads from

the Ink menu.

Printer Options

The printer has many options that you can use to ensure that the image you print has the look and appearance

you want. You can select printer settings either from the front panel or from the driver you have for the printer. In

most cases the driver settings override the front panel settings.

The Print Options Tab contains these topics:

•Page Format deals with the formatting of the image and how to use the settings to obtain the formatting that

you want. It also explains how to control the orientation of the image on the media.

•Setting Page Size in the Front Panel explains how to set the page size from the front panel.

•Image Appearance describes how to control the overall appearance of your prints.

•Print Management describes how to efficiently manage your printing.

•Printer Configuration details how to set specific configuration parameters of your printer.

Page Format

•Page Description explains how to make sure the you obtain the prints from your printer in the format you

want.

•Rotating an Image details on how to rotate the image.

•Printing a Mirror Image explains how to print a mirror image of your print.

Page Description

This section explains how to make sure that the printer produces your print in the page format you want.

Page Size

Margins

Printing Area

Inked Area

Direction of paper

leaving the printer

Leading Edge

Trailing Edge

17 mm

(0.7 in)

5 mm

(0.2 in)

5 mm

(0.2 in)

17 mm

(0.7 in)

Page Size

Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media

Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your

software does not define the page size in the print file, the front-panel setting is used. Otherwise, the software

setting overrides the front-panel setting.

Margins

The margins are set to ensure the maximum printable area on your paper. The two side margins are 5 mm. The

margin settings for the leading and trailing edges are 17 mm.

However, if you are using roll paper and you select small margins, the margins are 5 mm on all four sides.

Printing Area

The printing area is the page size minus the margins. For a table showing the printing areas for standard paper

sizes, see Printable Area.

Inked Area

Inked area is the smallest rectangle that contains the entire image.

Rotating an Image

These topics detail all aspects of job rotation:

•Job Rotation (HP-GL/2)

•Page Size and the Rotation

•What is Rotated?

Job Rotation (HP-GL/2)

If the software in the driver does not specify the rotation setting, it can be specified in the front panel

(Paper > Page Format > Rotate).

Page Size and the Rotation

Note that when you rotate a job the page size is enlarged to avoid clipping, because the trailing and leading

margins are not the same size as the side margins.

What is Rotated?

With roll paper, both the image and the page orientation are rotated.

Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size

is adjusted to maintain the printing area, preventing clipping.

With sheet paper, the image is rotated, but the page orientation specified in your software is retained. (You should

always load sheet paper in the orientation you have specified in the software.)

0º90º

Printing a Mirror Image

If you are using clear imaging paper, sometimes called ‘backlit’, you may want to print a mirror image of your print,

so that when the paper is lit from behind it is in the correct orientation. This can be done from the front panel,

without changing the image in your software.

Mirror Off Mirror On

Setting Page Size in the Front Panel

•Adjusting the Page Size in the Front Panel

Details how and why you would adjust the Page Size from the Front Panel.

•Page Size

Describes the various methods of controlling the page size.

•Page Size and Clipped Images

Explains what happens if you choose a larger page size than the current media loaded in your printer.

Adjusting the Page Size in the Front Panel

You do not normally need to adjust the page size through the front panel, because the page size you have

selected in your HP driver overrides the page size selected in the printer. However, some of the circumstances in

which you may want to change the default setting are:

• When you want to save paper by printing only the inked area of your print, plus the margins. In this case set

Page Format > Size > Inked area.

Depending on the driver you are using, you may not need to change the page size in the front panel. The default

Size setting (Software) in the Page Format menu causes the printer to look for the page size information in the print

file: if it is there, the printer uses it.

However, some of the circumstances in which you may want to change the default setting are:

• If you want to print the inked area only, but the driver you are using does not specify “Inked Area”.

In this case, set the Size setting in the Page Format menu to Inked area.

If you can select Inked area from your driver, any selection you have made in the front-panel menu will be

overridden by the settings in the driver.

• When the prints you are creating need to be of a specific standard (for example, ISO or ANSI), but the actual

size within that standard is not important. For example, your page size may need to conform to a standard

ISO page size, but it does not matter whether the final page size is ISO A4 or ISO A3.

In this case, set Page Format > Size to ISO > Best... or ANSI > Best... etc. The printer uses the smallest standard

size into which the inked area will fit.

Page Size

The Page Size option lets you select the page size of your print. The options are described in the following table. If

you need to adjust the page size from the front panel, do so before sending the file from your computer. The

printer determines the size of a print at the time it is received from your application.

NOTE: Settings will be overridden by your driver or application.

Page format Available Sizes

Inked Area The printed page size is the Inked Area plus margins.

The printer looks to the print you have sent for a page size instruction. If

it is present the printer uses this. If not, the printed page size is the

inked area plus margins.

Automatic

ISO Besta ISO A, ISO A0/A1/A2/A3/A4

a. The printer chooses the smallest page size from the corresponding discrete options

that will hold the inked area of the print. For example, if Best ISO A is selected and the

inked area of the print is between A3 and A4,the printer chooses A3 as the page size.

The printed page size is exactly

the size you specify. The largest

discrete page size you can specify

is E/A0

ANSI Besta ANSI, ANSI E/D/C/B/A

JIS Besta JIS B, JIS B1/B2/B3/B4

ARCH Besta ARCH, ARCH E1/E/D/C/B/A

Oversize Over A1/A2

Extra 100 cm x 140 cm, 42 in x 59 in

Page Size and Clipped Images

If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will

still print what it can, but may clip your image.

A2 paper in printer

Clipped

Area

A1 page size in software or front panel

Image Appearance

These topics explain how you can control the overall appearance of your prints.

•Front Panel Image Options

explains how to change the HP-GL/2 color palettes.

•Printing Images in Grayscale

describes how to print color images in grayscale.

•Print Speeds and Print Quality

lists typical printing times by output quality.

•Print Quality

describes the different print modes that are available with your printer.

•Advanced Options

describes the various optimization and quality enhancement methods available.

Front Panel Image Options

These topics deal with the ways you can control the overall appearance of your prints from the front panel in

terms of:

•Pen Widths and Colors in the Internal Palettes

•Changing the Treatment of Overlapping Lines (Merge)

Some front-panel selections affect the next file you send from your computer, not pages already in the printer’s

queue. If this is the case, it is stated in the relevant topic.

Some of the controls are available using the front-panel menus (for example) pen width, pen color, overlapping

lines). Print mode options are controlled from the front-panel.

Why Use the Front Panel?

By default, the printer looks to your software to provide information on all the above attributes. However, your

driver or application may not provide these controls or you may want to experiment with various effects, or try a

temporary change, without the need to change your images or your driver settings.

Some of these settings do not affect the output generated when printing from most of the applications under

Windows when using a HP-GL/2 driver.

Pen Widths and Colors in the Internal Palettes

The “pens” discussed throughout these topics are the conceptual pens in a software palette, rather than the

printer’s physical printheads.

The printer has three pen palettes:

•Factory

• Palette A

• Palette B.

The factory palette cannot be changed. You can, however, change the line width and color settings for each pen

in the remaining two palettes (palette A and palette B). Initially, all three palettes are identical. Each palette has 16

pens which can include pens of different widths and any combination of the printer’s predefined 256 colors.

Related Information

•To Select a P a l ette

•Change the Palette Settings

•How to Define Palette A

To Select a Palette

To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 Settings and

choose the palette you want. See Set-up Menu.

The following table describes the palette choices.

Palette Comments

Software The printer looks to your software for pen settings and ignores all three internal palettes.

Palette A The printer assigns the attributes defined in Palette A to the pens defined in your software

as 0 through 15.

Palette B The printer assigns the attributes defined in Palette B to the pens defined in your software

as 0 through 15.

Factory The printer assigns the attributes defined in the Factory Palette to the pens defined in your

software as 0 through 15.

Change the Palette Settings

You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. The

defaults are Palette, width:

How to Define Palette A

Item Available Options Defaults

Palettes Factory, A, B. Factory

Pens 0 through 15.

Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00,

1.40, 2.00, 3.00, 5.00, 8.00, 12.00.

Note that 0.13 mm is a one-pixel line width at 300 dpi

and three-pixels line width at 600 dpi.

0.13 mm

Colors 0 through 255. As specified on the Palette

Print.

How to Define Palette A

The following steps explain how to define Palette A.

Repeat this procedure to define each of the other pens.

NOTE: The palette you have just defined will take effect only when you select it to be the current

palette, as explained in To Select a Palette.

Instructions Select (using the keys) Then Press:

Select Palette A

Set-up menu Enter

2. HP-GL/2 Enter

3. Define palette Enter

4. Palette A Enter

5. Select pen to change (in this example 3). Pen 3 Enter

6. The current width assigned to this pen is

displayed, for example Width=0.13mm. Width = 0.13mm Enter

7. Scroll to the width you want. 0.35mm Enter > Back

8. Scroll to Color. The current color

assigned to the pen is displayed (in this

example 4)

Color = 4 Enter

9. Scroll to the color you want. Color = 110 Enter > Back

10. If both width and color are correct (for

Pen 3), press Back four times Pen 3 To p

Changing the Treatment of Overlapping Lines (Merge)

The Merge setting controls the overlapping lines in an image. There are two settings, Off and On. The following

illustration shows the effect of each setting.

You can set the merge setting from your software in some applications. Settings in your software override the

front-panel settings.

Merge onMerge off (Default)

A subsequent line hides a

previous line where they

overlap.

Overlapping lines and area

fills are merged.

Printing Images in Grayscale

There are times when you may want to print a color image in grayscale because it is faster. Examples of this are:

• You want a draft where color is not important, for example to check that the image is not going to be clipped.

• You want a version for photocopying in black and white.

When you choose the Ink menu Color settings > Grayscale option, the printer renders colors as Grayscale rather.

If you only want to use black ink to print in grayscale, you should select the Ink menu Color settings >True black

option.

Print Speeds and Print Quality

The following table lists some Typical Printing Times (line drawings @ 20-25ºC and 30-60% relative humidity).

Typical Printing Times

Paper Color/Grayscale Quality

ANSI-D size ANSI-E size

Time (in secs) Time (in secs)

Bright White Color Best 235 440

Normal 120 225

Draft 45 85

Grayscale Best 135 250

Normal 80 150

Draft 45 80

Coated

Paper

Color Best 490 980

Normal 120 225

Draft 85 160

Grayscale Best 325 625

Normal 135 250

Draft 45 80

More Printing Times

Heavy

Coated

Paper

Color Best 490 980

Normal 120 225

Draft 85 160

Grayscale Best 435 870

Normal 135 250

Draft 45 80

Glossy Paper Color Best 630 1200

Normal 435 830

Draft 325 620

Grayscale Best 630 1200

Normal 435 830

Draft 325 620

Typical Printing Times (continued)

Paper Color/Grayscale Quality

ANSI-D size ANSI-E size

Time (in secs) Time (in secs)

Print Quality

You can set the overall print quality from the front panel (Set-Up > Print Quality).

In general choose:

•Fast for maximum productivity. Ideal for checking prints, when print quality is not the most important.

•Normal to get a good combination of print quality and productivity. Ideal for line drawings with good print

quality and at speed.

•Best to get the high image quality. You can increase the resolution of the Best setting with the Best Quality

Settings.

You can print images in different settings to see which gives the best combination of throughput and quality for

your application.

See Print Resolution for information on what resolution is used with each print quality setting.

Advanced Options

Your HP Designjet 500 Plus printer provides several advanced optimization and quality enhancement features to

allow you to obtain the printed results you require.

•Improving Line Quality and Graphics Details

•Best Quality Settings

Improving Line Quality and Graphics Details

The Set-up menu Optimize for option allows you the select the correct mode for the type of job you are printing.

Two modes are provided: Line drawings/text and Images.

Selecting the Line drawings/text option smooths the fine graduations along the angles and curves of the printed

image to refine the overall print quality. This enhancement produces:

• Crisper lines.

• Finer detail.

• Line drawings with a ‘sharp’ appearance.

The Line drawings/text option only affects prints that have color content.

Selecting Line drawings/text (the default setting) ensures you will always get the best quality color prints, except

when printing the following files:

• Mixed lines and scanned color images.

• Mixed lines and color photographs.

For these files it is recommended that you select Optimize for > Images.

Best Quality Settings

If you have selected the Best option as the Print Quality setting for you print session but require an even higher

resolution for your print job, you will need to change the Best quality setting.

The Best Print quality option provides 600×600 dpi resolution in normal mode and 1200×600 dpi in maximum

detail mode.

NOTE: Using the maximum detail mode will improve resolution but will reduce printing speed and

increase memory requirements.

Print Management

These topics describe the best methods of managing the work that the printer is doing.

•Cancelling a Page that is Printing

Shows you how to cancel a page that is currently being printed.

•Cancelling the Drying Time

Shows you how release a page from the printer before the drying time has finished.

Cancelling a Page that is Printing

Use the following procedure to cancel a page that is currently being printed.

1. Press the Cancel key on the front panel.

The printer advances the paper as though the print were finished. A multi-page job or a big file may take

longer to stop printing than other files.

Cancel Key

Cancelling the Drying Time

CAUTION: Use caution when performing this procedure as an image which has had insufficient time to dry

could get damaged.

Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time.

1. Press Cancel or Form Feed & Cut on the front panel.

The printer will release the printer and it will fall into the paper bin.

Cancel Key

Form Feed & Cut Key

Printer Configuration

These topics explain how to change the configuration of your printer.

•Printer Information

•Front Panel Setup

•Altitude Setting

•Graphics Language and Networks

•Setting up the I/O Card

•Controlling the Cutter

•Upgrading Your Printer

•Color Settings

•Logs

Printer Information

Your HP Designjet 500 Plus printer provides an information display on the front panel that shows the current

configuration of the system. You can also print out this information directly on your printer.

Select Set-up > Printer information to view the information.

The printer information screen shows the following information about your printer:

• Model Number • Scan Axis Usage

• Serial Number • Paper Axis Usage

• Service ID • Service Station Usage

• Firmware Rev. • Spittoon Usage

• Accessory Rev. • Pinch Lift Usage

• Paper Used • Cutter usage

• Ink used (C, M, Y, K) • Ink Usage

Front Panel Setup

You can configure the following parameters for the front panel:

•Menu and Message Language

•Alert Buzzer

•Screen Contrast

Menu and Message Language

The following languages can be used for all menus and messages shown on the front panel of your HP Designjet

500 Plus printer:

• English

•German

• Spanish

• Catalan

•French

•Italian

• Japanese

• Portuguese

• Korean

• Simplified Chinese

• Traditional Chinese

To change the language:

1. Select the Front Panel > Language option from the Set-up menu.

2. To scroll to the language you require and press Enter.

Alert Buzzer

Your HP Designjet 500 Plus printer is equipped with an alert buzzer that is used to warn you when:

• A task has completed.

• An error has been detected.

• You change a parameter from the front panel.

To enable or disable the buzzer:

1. Select the Front Panel > Buzzer option from the Set-up menu.

2. Highlight Buzzer = On or Buzzer = Off (whichever is displayed) and press Enter.

3. Scroll to the option you require, On or Off, and press Enter.

Screen Contrast

You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location.

The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most

situations.

To adjust the screen contrast:

1. Select the Front Panel > Contrast option from the Set-up menu.

NOTE: Any value below 20% shows a blank screen and any value over 80% shows a black screen.

2. Scroll to the required value and press Enter.

Altitude Setting

Your HP Designjet 500 Plus printer contains a vacuum pump which is used to hold the media onto the platen.

The altitude of your location effects the efficiency of this pump so you need to specify the altitude to ensure the

pump operates correctly.

To set the altitude:

1. Select the Altitude option from the Set-up menu.

2. Scroll to the required value (0 - 1000m, 1000m to 2000m, or > 2000m) and press Enter.

The following table shows the corresponding altitude values in feet.

Meters Feet

0 -1000 0 - 3300

1000 - 2000 3300 - 6600

> 2000 >6600

Graphics Language and Networks

For System Administrators

If you are using the printer with a network spooler, consider having your system administrator modify the spooler

to insert automatically the PJL language-switching commands at the beginning and end of each file. This allows

the printer to switch automatically into the correct graphics language for your current print and returns the printer

to the front-panel graphics language setting for subsequent prints.

For information on ordering PJL reference information, see Ordering Accessories.

Setting up the I/O Card

Network

With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for

advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up.

To Change the I/O Time-out Setting

Some software applications do not write a file terminator at the end of a file. In this case, the printer does not know

when the file is complete and will wait for more data until the end of the “I/O Time-out” period. By default, this

period is 30 minutes. You can change the time-out setting in the front-panel menu

(Set-Up > I/O setup > I/O Timeout) to as little as 30 seconds.

Controlling the Cutter

With roll media loaded, when any print job you have send to the printer completes, the roll is automatically cut and

the print job falls into the media bin. There may be a delay before the roll is cut due to the drying time you have

programmed or the printer has automatically selected.

In some situations you may not wish to cut the roll after each print job. Use the following procedure to control the

cutter. The front panel menu selections are:

Select (using the keys) Then Press:

1. Paper menu Enter

2. Cutter Enter

3. ON or OFF Enter

Upgrading Your Printer

System Software

“System Software” is the name given to a type of software which runs the functions in your printer.

System Software downloading

From time to time there will be system software upgrades available from Hewlett-Packard. System software

upgrades increase your printers functionality and enhances the features that your printer already possesses.

System software can be downloaded from the Internet.

For the latest upgrades, go to http//www.hp.com/go/designjet. Follow the on-screen directions.

Color Settings

Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color

proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing

standards from the Ink menu Color settings option. The selections are:

Color/monochrome

Refer to Printing Images in Grayscale for further details

• Color—the printer prints in color

• Grayscale—the printer prints the color image in grey shades.

• True black—the printer prints the color image in grey shades using black ink only.

RGB

• Native/Device RGB—No ink emulation

• sRGB—Standard RGB

Rendering Intent

• Perceptual

• Saturation

• Colorimetric

Logs

Your HP Designjet 500 Plus printer keeps a log for the printheads and an error log. These logs are normally used

by service engineers.

Printhead Log

The printhead log contains a list of the last five printheads of each color along with information about the usage of

the printhead.

Error Log

Lists the last errors detected the printer has detected along with the date the error occurred and a unique error

code for the type of error detected.

Other

The Other tab provides miscellaneous procedures and information that may be required to ensure your printer

remains in a fully operational condition at all times.

The Other tab contains these sections:

•Care of the Printer

•Installing Expansion Cards

•Specifications

•Ordering Accessories

•Glossary

Care of the Printer

This section contains information on general maintenance of the printer.

•Cleaning the Printer

Instructions for cleaning the exterior of your printer.

•Storing and Moving Your Printer

Instructions on how to move and store your printer.

Cleaning the Printer

WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from

the mains supply before you clean it. Do not let water get inside the printer.

CAUTION: Do not use abrasive cleaners on the printer.

NOTE: Any maintenance or repairs beyond those described in this chapter should be done by a

qualified service technician.

Cleaning the Printer Exterior

Clean the outside of the printer as required with a damp sponge or a soft cloth and a mild household cleaner such

as non-abrasive liquid soap.

Storing and Moving Your Printer

If you need to move your printer or store it for an extended period of time, you need to prepare your printer

properly to avoid possible damage to the printer. To prepare your printer, follow the instructions given below:

CAUTION: It is important that you do not remove the Ink Cartridges and Printheads before moving or

storing the printer.

1. Switch the power off at the On/Off power switch on the front of the printer.

2. Disconnect any cables connected to the printer; parallel interface, LAN connection.

3. Repack the printer in its original packaging. Refer to Assembly/Repacking Instructions available on the HP

Web site (www.hp.com/go/designjet) for details.

4. If you have to move your printer you will need the original packaging. If necessary you can order a kit of the

packaging materials. Contact HP support and they will supply it to you. If necessary they will repackage the

printer for you.

Installing Expansion Cards

The following options are available for your HP Designjet 500 Plus printer:

•Network Card Installation

Network Card Installation

HP JetDirect Network Card Installation

1. Before installing a card, switch off the

printer and unplug it from the mains elec-

tricity supply.

2. Carefully remove the plastic cover from the

left-hand back of the printer by unclipping it.

This cover gives access to the two slots for

an Accessory card and a LAN card.

• Press in the thumb-tab on the side fur-

thest from the edge that has the cable-

hole.

• Ease the cover out in the direction of

the embossed arrow, pivoting it by the

hinge clips on the side that has the

edge cable-hole.

Continued …

3. Remove the cover completely Inside the

compartment there are two slots for a LAN

card or an Accessory card.

You can use either slot for either card, but

we recommend putting a LAN card on the

left (nearer to the front of the printer) and an

Accessory card on the right. In this way the

cable from the LAN card can easily pass

through the slot in the door.

4. To insert a LAN card (or an Accessory

card), remove the metal cover from the

appropriate slot by unscrewing its two

screws. You can use a screwdriver or do it

manually.

5. When you have inserted the card, screw it

into place, using its two screws (at the top

and bottom of the card). Again, this can be

done with a screwdriver or manually.

Previous … Continued …

HP JetDirect Network Card Installation (Continued)

6. Insert the LAN cable into the LAN card. It is

simply pushed into place and clicks when

locked.

7. Carefully replace the plastic cover by

clipping it back into place:

• Put the two hinge clips on the side that

has the edge cable-hole into their slots.

• Swivel the cover in the direction oppo-

site to the embossed arrow and clip the

other two tabs on the opposite side into

their slots. Ensure that the LAN cable

passes correctly through the edge

cable-hole (shown by the yellow arrow).

• Take care to carefully route the LAN

cable so it does not interfere with the

spindle or roll.

8. Once you have completed the physical installation of the card you will have to configure

it for you LAN, see Setting up the I/O Card.

Previous …

HP JetDirect Network Card Installation (Continued)

Specifications

•Functional Specifications

•Memory Specifications

•Printer Power Specifications

•Ecological Specifications

•Enviromental Specifications

•Acoustic Specifications

•Connection Specifications

Functional Specifications

HP Designjet 500 Plus Functional Specifications

Functional Specifications

HP Ink

Supplies

Four colors: cyan, magenta, yellow and black.

Printheads: 600 dpi, 36 kHz (Cyan, Magenta, Yellow).

36 kHz (Black).

Ink Cartridges contents:

Cyan

69 ml

Magenta

Yellow

Black

Paper sizes Width (carriage axis) Length (paper axis)

Minimum Maximum Minimum Maximum

Roll - D/A1 size

printer

140 mm

5.5 inches

625 mm

25 inches 1000 mm

40 inches

100 mm

4 inches

roll external

diameter

Roll - A0+/

E+ size printer

1071.8 mm

42.2 inches

Sheet -D/

A1 size printer

625 mm

25 inches 140 mm

5.5 inches

1897 mm

74.7 inches

Sheet -A0+/

E+ size printer

1071.8 mm

42.2 inches

More …

HP Supported Mediaa

HP Bright White Inkjet Paper (Bond)

HP Vellum

HP Natural Tracing Paper

HP Coated Paper

HP Heavyweight Coated Paper

HP Matte film

HP High-Gloss Photo Paper

HP Semi-Gloss Photo Paper

HP Paper-Based Semi-Gloss

HP Clear film

HP Translucent bond

HP Studio Canvas

HP Satin Poster Paper

HP Banners with Tyvek®

HP Colorfast Adhesive Vinyl

Previous … More …

HP Designjet 500 Plus Functional Specifications (Continued)

Functional Specifications

Resolution Print Mode Line drawing/text Image

Fast Render 300×300dpi 150×150 dpi

Halftone 600×300 dpi 600×300 dpi

Normal Render 600×600 dpi 300×300 dpi

Halftone 600×600 dpi 600×300 dpi

Best (default) Render 600×600 dpi 600×600 dpi

Halftone 600×600 dpi 600×600 dpi

Best

(maximum detail)

Render 600×600 dpi 600×600 dpi

Halftone 1200×600 dpi 1200×600 dpi

Previous … More …

HP Designjet 500 Plus Functional Specifications (Continued)

Functional Specifications

Margins Roll and sheet (normal) Roll (small)

Side Margins 5 mm

Leading Edge Margin 17 mm

Trailing Edge Margin 17 mm

All Margins 5 mm

Graphics

languages

supported

HP-GL/2

HP-RTL

CALRASTER

Accuracy 0.2% of the specified vector length at 23º (73ºF), 50-60% Relative Humidity, on

HP special polyester film.

Previous …

a. From time to time, new paper types may become available. For up-to-date information, please

contact your HP dealer or our Web site www.hp.com/go/designjet.

HP Designjet 500 Plus Functional Specifications (Continued)

Functional Specifications

Physical Specifications

Type Weight Width Depth Height

D/A1 size printer 38.5 kg

85 lb

1253 mm

49 inches

470 mm

19 inches

349 mm

14 inches

A0+/E+ size

printer

45 kg

99 lb

1690 mm

67 inches

674 mm

27 inches

1100 mm

43 inches

Memory Specifications

Internal RAM 32 MB

Can be upgraded to: 96MB or 160MB

Printer Power Specifications

Source 100-240 V AC ±10% auto-ranging

Frequency 50/60 Hz

Current 3 amp maximum

Consumption 150 watts maximum

Ecological Specifications

Energy efficiency Compliant with Energy Star Program EPA (US).

Manufacturing

process

Free of ozone-depleting chemicals (Montreal Protocol).

Plastics Free of brominated flame retardants (PBB and PBDE).

All housing parts made of the same material: ABS.

Parts marked according to ISO 11469 standard.

Metals Enclosures made of electro-galvanized steel sheet.

Packaging Cardboard (non-chlorine-bleached) and foam are 100%

recyclable.

Inks used for printing do not contain heavy metals.

User

Documentation

Majority provided in Adobe Acrobat PDF format on CD-ROM

Batteries Not used.

Recyclablility Modular construction, screws easy to find and disassembly done

using universal tools.

Enviromental Specifications

NOTE: At altitudes greater then 3000m the printer may have operational problems.

Environmental Specifications

Operating Ranges Printing: 15°C to 35°C (59° F to 95° F) RH 20% to

70%.

Optimal print quality for HP

glossy media:

15°C to 30°C (59° F to 86° F) RH 20% to

80%.

Optimal print quality for other

HP media:

15°C to 35°C (59° F to 95° F) RH 20% to

70%.

Non Operating

Ranges

Printer: -40°C to 70°C (-40° F to 158° F)

Packed consumable items

and system:

-40°C to 60°C (-40° F to 140° F)

Acoustic Specifications

Operating sound pressure 54 dB (From a one-meter bystander position)

Idle sound pressure <30dB (A) (From a one-meter bystander

position)

Operating sound power 6.5 Bels (A)

Idle sound power <4.3 Bels (A)

Connection Specifications

•Cable Specification

•Recommended Cables

Cable Specification

The connector on the printer is 36-pin female connector. Most existing parallel cables support IEEE-1284

compatible communication, but for use with this printer, the cable must meet the specifications in the following

table:

Parallel (IEEE-1284 compatible/Centronics) Interface

Pin Wire/Signal Name Source

1 Strobe computer

2 … 9 D0 … D7 (data lines) both

10 Ack printer

11 Busy printer

12 PError printer

13 Select (SelectOut) printer

14 AutoFd computer

16 GND

19 … 30 GND

31 Init computer

32 Fault printer

36 SelectIn computer

Recommended Cables

The following cable is recommended for optimum performance and electromagnetic compatibility:

Recommended Cable

Interface type (Computer) HP part number Cable length Connector type at

computer end of

cable

IEEE compatible/Centronics

Interface (All)

C2951A 3.0 m 25-pin male

USB C2392A 5.0 m USB plug

Ordering Accessories

You can order supplies and accessories in any of the following ways:

• Call your local authorized HP dealer.

• Contact your local HP Sales and Support office.

• Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer.

•Hardware

•Consumable Items

Hardware

Item HP Part Number

Memory Modules 64 MB C2387A

128 MB C2388A

All memory expansion modules are: SODIMM 168pin x 64 EDO 50 nanoseconds,

3.3V

JetDirect EIO Network Cards 10Base-T J3110A

10 Base2, 10-T J3111A

LocalTalk J3112A

Token Ring

10/100Base-TX

J4169A

Spindle 610 mm - 24 inch C2388A

1067 mm - 42 inch C2389A

Stand 610 mm - 24 inch GR C7781A

Consumable Items

To achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard

accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free

performance.

Item Color HP Supply No. HP Part Number

Ink

Cartridges

Black 10 C4844A

Cyan

C4911A

Yellow C4913A

Magenta C4912A

Printheads Black

C4810A

Cyan C4811A

Yellow C4813A

Magenta C4812A

Glossary

Term Meaning

ANSI paper An American standard paper size; e.g. D, E.

Architectural

paper

The Architectural paper sizing system.

application The software you use to create your drawings.

Centronics A standard for the parallel interface between computer and device.

clipping Losing part of a drawing at the edges.

CMP Complementary Media Program that helps HP customers grow their

businesses by referencing third-party printing material choices to ensure

maximum HP Designjet printer flexibility and printing solutions.

CMYK Cyan, magenta, yellow and black. The colors of the printer’s four inks, and

also a standard color model.

Coated

paper

Paper coated on one side for inkjet printing.

default A value or condition that is assumed if no other value or condition is

specified.

device An external item connected to the computer: printer, tape drive, etc. Your HP

Designjet is a device.

dpi Dots per inch, a measure of print resolution.

drivers Software that controls the communication between a computer and a device.

front panel The control panel on the front right of the printer.

For More Terms, click on the Next Page Icon

front panel

menus

The structure of options in the front-panel display.

graphics

language

A programming language telling a print device how to output graphic data.

grayscale Shades of gray to represent colors.

high-gloss

photo

A glossy, opaque photographic paper.

HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and

printers. Produces vector data.

I/O Input/

output

The transmission of data between a computer and a device.

IEEE-1284 A standard issued by the Institute of Electrical and Electronics Engineers

(IEEE) as the Standard Signaling Method for a Bi-directional Parallel

Peripheral Interface for Personal Computers

ink cartridge The part of the HP Ink Supplies which contains all the ink used in the printer.

They are installed into the printer on the right side.

inked area The smallest rectangle that contains all the content of the drawing, while

maintaining its relative dimensions.

ISO paper An international standard paper size; e.g. A1, A2, etc.

JIS A Japanese standard paper size.

LAN Local area network.

Term Meaning

For More Terms, click on the Next Page Icon

long-axis

printing

Printing a page when the length is longer than a standard page size.

margin The space around the page added by the printer to separate one page from

another and to avoid printing right to the edge of the paper.

Nesting Placing two or more pages side-by-side on roll paper to avoid waste.

nozzles Located underneath the printhead. The nozzles direct the ink onto the page.

palette A set of logical pens defined by color and width.

PJL Printer Job Language. A programming language that controls jobs going to a

printer.

parallel

interface

A type of interface between computer and device. Generally faster than a

serial interface.

PANTONE The PANTONE MATCHING SYSTEM® is an international standard for color

communication in the graphics art industry.

pen Even though the printer has no physical pens, the lines it draws match the

attributes of a pen.

platen The exterior part of the printer on which the paper rests before going into the

printer.

printhead The printhead is installed into the carriage assembly. It is the part which

prints the ink onto the paper.

printing area Page size minus margins.

Term Meaning

For More Terms, click on the Next Page Icon

PostScript Adobe PostScript is a computer language that describes the appearance of a

page, including elements such as text, graphics, and scanned images, to a

printer or other output device.

queueing Placing each print received by the device into memory for processing with

other prints.

raster A method for defining an image, in terms of dots rather than lines. Raster

data typically needs more memory than vector data.

Rendering

Intent

Rendering intent is a concept defined by ICC Spec ICC.1:1998-09, “File

Format for Color Profiles”.

From the specification: “Rendering intent specifies the style of reproduction

to be used during the evaluation of this profile in a sequence of profiles. It

applies specifically to that profile in the sequence and not to the entire

sequence. Typically, the user or application will set the rendering intent

dynamically at runtime or embedding time.”

RGB Red, green and blue. A standard color model.

RIP Raster Image Processor.

RTL Raster Transfer Language is one of Hewlett-Packard’s standard graphics

languages for plotters and printers. Produces raster data.

Term Meaning

For More Terms, click on the Next Page Icon

Term Meaning

spindle The rod which holds the roll of paper.

paper-axis The vertical axis, as you look at the printer from the front in which the paper

feed moves.

scan-axis The horizontal axis, as you look at the printer from the front in which the print

carriage moves.

service

station

The part of the printer which services the printheads. It keeps the printheads

clean and stops them from drying out.

USB Universal Serial Bus.

Index

acoustic specifications ☞

Action Keys ☞

adjusting page size ☞

non-PostScript files ☞

Adusting the Page Size in the Front Panel ☞

Advanced Calibration ☞

Aligning Printhead ☞

ANSI Paper ☞

Architectural Paper ☞

Back Key ☞

Banding ☞

Best ☞

Print Resolution ☞

Blurred Lines ☞

bright white inkjet paper ☞

cable specifications ☞

cables

interface ☞

parallel ☞

Calibration ☞

Cancel Key ☞

Cancel Print ☞

Cancelling Drying Time ☞

cancelling the drying time ☞

canvas ☞

choosing media ☞

clear film ☞

Clearing Media Jam ☞

Clipped Images ☞

clipped images ☞

coated paper ☞

Color Accuracy

Configuration ☞

Additional Information ☞

Settings ☞

Media ☞

Color Alignment Problems ☞

Color Consistency Problems ☞

color settings ☞

colors

internal palettes ☞

Communications Problems ☞

Component Identification ☞

connection secifications ☞

Correcting the Printer Configuration ☞

Cutter Replacement ☞

Display Screen ☞

Dots per inch

Fast ☞

Down Key ☞

drivers ☞

Drying Time ☞

Cancelling ☞

Procedure ☞

Settings

Automatic ☞

Manual ☞

None ☞

Typical ☞

ecological specifications ☞

Enter Key ☞

environmental specifications ☞

Fast

Print Resolution ☞

Finding the Source of a Problem ☞

Form Feed & Cut Key ☞

Front Panel

Action Keys ☞

Display Screen ☞

Introduction ☞

Menu Structure ☞

Navigation Keys ☞

Page Size Setting ☞

functional specifications ☞

graphics language and networks ☞

Handling Media ☞

heavy coated paper ☞

high-gloss photo ☞

HP Ink Supplies ☞

HP No 10 ☞

HP No 11 ☞

HP No 82 ☞

Ink cartridges ☞

ink cartridges ☞

Printheads ☞

printheads ☞

I/O time-out setting

changing ☞

Identifying Components ☞

Image Appearance ☞

Image Clipping ☞

Image Error

Image is Clipped ☞

Long-Axis Image is Clipped ☞

Output Contains Only a Partial Print ☞

Image is Clipped ☞

Image is Unexpectedly Rotated ☞

Image Quality

Problems ☞

Image Rotation ☞

Page Size ☞

What is Rotated ☞

Incomplete Lines Problems ☞

Information

Roll Media ☞

Sheet Media ☞

Ink ☞

System

Precautions ☞

Ink Bleeds ☞

Ink Cartridge

Problem Inserting ☞

Replacement ☞

Statistics ☞

Ink cartridges

HP Ink Supplies ☞

ink cartridges

HP Ink Supplies ☞

ink emulation mode

selecting ☞

Ink Menu ☞

Ink Supplies. See HP Ink Supplies

Ink Supply Problems ☞

Ink System

Cartridge

Replacement ☞

Statistics ☞

Drying Time ☞

Automatic ☞

Manual ☞

None ☞

Printhead

Alignment ☞

Replacement ☞

Statistics ☞

Inked Area ☞

inked area ☞

Installing

Roll Media ☞

interface cables ☞

interfaces

Fast Ethernet 10/100 base TX ☞

parallel ☞

USB ☞

internal palettes ☞

ISO Paper ☞

Job Management Menu ☞

Keys

Action ☞

Cancel ☞

Form Feed & Cut ☞

Navigation ☞

Back ☞

Down ☞

Enter ☞

Menu ☞

Up ☞

Roll Media ☞

Sheet Media ☞

Loading Roll Media Problems ☞

Loading Sheet Media Problems ☞

Long-Axis Image is Clipped ☞

Margins ☞

margins ☞

margins specifications ☞

Marks or Scratches on Glossy Paper ☞

matte film ☞

Media

Cutter ☞

Handling ☞

Media Types

Additional Information ☞

Combinations ☞

Print Quality Selection ☞

Roll

Installing ☞

Loading ☞

Removing from Printer ☞

Removing from Spindle ☞

Unloading ☞

Sheet

Loading ☞

Unloading ☞

Which Edge First ☞

Which Side Up ☞

media ☞

choice ☞

media types

bright white inkjet paper ☞

canvas ☞

clear film ☞

coated paper ☞

heavy coated paper ☞

high-gloss photo ☞

matte film ☞

natural tracing paper ☞

plain paper ☞

poster paper ☞

supported ☞

translucent bond ☞

vellum ☞

Media Problems

Blurred Lines ☞

Clearing Jam ☞

General Rules ☞

Ink Bleeds ☞

Roll Media ☞

Sheetl Media ☞

Marks or Scratches ☞

Output ☞

Warped Lines ☞

media sizes specifications ☞

media types ☞

Memory ☞

memory ☞

memory specifications ☞

Ink ☞

Job Mananagement ☞

Paper ☞

Menu Key ☞

Menu Set-up ☞

Menu Structure ☞

merge ☞

Mirror Image ☞

natural tracing paper ☞

Navigating the Menu System ☞

Navigation

Example ☞

Navigation Keys ☞

network interface

changing settings ☞

networks and graphics language ☞

non-PostScript files

adjusting page size ☞

Normal ☞

Print Resolution ☞

Obtaining Roll Media Information ☞

Obtaining Sheet Media Information ☞

One Image Overlays Another on Same Sheet ☞

Other Sources of Information for Incorrect Printed Image ☞

Output Contains Only a Partial Print ☞

overlapping lines

changing treatment of ☞

Page Description ☞

Page Format

Inked Area ☞

Margins ☞

Printing Area ☞

Size ☞

page format

inked area ☞

margins ☞

page size ☞

Page Size ☞

page size ☞

adjusting ☞

and clipped images ☞

Palette ☞

palettes

changing colors ☞

changing pen width ☞

internal ☞

viewing current settings ☞

paper

important points ☞

Paper Menu ☞

parallel (Bi-Tronics/Centronics) interface specifications ☞

parallel interface ☞

pen widths

changing ☞

Pens ☞

physical specifications ☞

plain paper ☞

Pocket Guide ☞

poster paper ☞

PostScript Upgrade ☞

power specifications ☞

print appearance

controlling ☞

Print Cancel ☞

Print Distorted or Unintelligible ☞

Print Quality ☞

print quality

printing speeds and print quality ☞

settings ☞

Print Resolution

Best ☞

Fast ☞

Normal ☞

print resolution ☞

Printable Area

ArchitecturaI Paper ☞

ISO Paper ☞

Printed Image Incorrect

Image is in One Portion of the Printing Area ☞

Image is Unexpectedly Rotated ☞

One Image Overlays Another on Same Sheet ☞

Other Sources of Information ☞

Print Distorted or Unintelligible ☞

Printer does not Print ☞

Printer Seems Too Slow ☞

Printhead

Alignment ☞

Problem Inserting ☞

Problems after replacement ☞

Replacement ☞

Statistics ☞

Printheads

HP Ink Supplies ☞

printheads

HP Ink Supplies ☞

Printing Area ☞

printing area ☞

Problems

Banding ☞

Color Alignment ☞

Color Consistency ☞

Configuration Correction ☞

Finding the Source ☞

Image Quality ☞

Incomplete Lines ☞

Ink Supply

After replacement of Printhead ☞

Inserting the Ink Cartridge ☞

Inserting the Printhead ☞

Solutions ☞

Solving ☞

Stepped Lines ☞

Troubleshooting ☞

Removing

Roll Media

from Printer ☞

from Spindle ☞

Replacing

Cutter ☞

Ink Cartridge ☞

Printhead ☞

resolution specifications ☞

resolution. See print resolution

Roll Media

Information ☞

Installing ☞

Loading ☞

Removing from Printer ☞

Removing from Spindle ☞

Unloading ☞

Rotating an Image ☞

Set-up Menu ☞

Setup Poster ☞

Sheet Media

Information ☞

Loading ☞

Unloading ☞

Which Edge First ☞

Which Side Up ☞

software applications ☞

Solutions to Problems ☞

specifications

accuracy ☞

acoustic ☞

cables ☞

connection ☞

ecological ☞

environmental ☞

functional ☞

graphics languages supported ☞

margins ☞

media sizes ☞

memory ☞

parallel (Bi-Tronics/Centronics) interface ☞

physical ☞

power ☞

resolution ☞

Speed and Print Quality ☞

Stepped Lines Problems ☞

supported media types ☞

system software upgrades ☞

translucent bond ☞

Troubleshooting

Procedure ☞

types of media ☞

Typical Drying Times ☞

Typical Printing Times ☞

Universal Serial Bus ☞

Unloading

Roll Media ☞

Sheet Media ☞

Up Key ☞

upgrading system software ☞

USB ☞

user interface ☞

User’s Reference Guide ☞

vellum ☞

Warped Lines ☞

Web Page ☞

HP Hydra Designjet 500Plus Printer User's Guide C00749371

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