HP ScanJet Pro 2500 F1 Flatbed Scanner User Guide ENWW Scan Jet C04606081
User Manual: HP HP ScanJet 2500 Pro f1 flatbed scanner - User Guide
Open the PDF directly: View PDF 
.
Page Count: 64
- Product overview
- Use the scanner
- Load originals
- Start a scan from the hardware
- Use the scanning software (Windows)
- Work with scan shortcuts
- Scan by using the HP Scan software (Windows)
- Scan to a picture (Windows)
- Scan to a PDF (Windows)
- Scan text for editing (OCR) (Windows)
- Scan to Email (Windows)
- Scan to cloud (Windows)
- Scan long or extra-long documents (Windows)
- Automatically detect page size (Windows)
- Automatically detect color (Windows)
- Scan using text-enhanced black and white mode (Windows)
- Use the scanning software (OS X)
- Scanning tips
- Care and maintenance
- Solve problems
- Index
ScanJet Pro 2500 f1 flatbed scanner
www.hp.com/support
User Guide
HP ScanJet Pro 2500 f1 atbed scanner
User Guide
Copyright and license
© 2015 Copyright HP Development Company,
L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Trademark credits
ENERGY STAR® and the ENERGY STAR® mark are
registered U.S. marks.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholder-
authorized copying only. Don't steal music.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Edition 3, 11/2015
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ......................................................................................................................................................... 2
Front view ............................................................................................................................................ 2
Back view ............................................................................................................................................. 2
Serial and product numbers ................................................................................................................ 3
Control panel ....................................................................................................................................... 4
Product specications ........................................................................................................................................... 6
Technical specications ....................................................................................................................... 6
Supported operating systems ............................................................................................................. 6
Product dimensions ............................................................................................................................. 6
Power consumption, electrical specications and acoustic emissions .............................................. 6
Operating environment range ............................................................................................................. 7
Product hardware setup and software installation .............................................................................................. 8
Hardware setup ................................................................................................................................... 8
How to get software updates .............................................................................................................. 8
Product features .................................................................................................................................................... 9
Product Features ................................................................................................................................. 9
Scanner software (Windows) ............................................................................................................................... 10
HP Scan software .............................................................................................................................. 10
HP Scanner Tools Utility .................................................................................................................... 10
HP TWAIN ........................................................................................................................................... 10
Scanner software (OS X) ...................................................................................................................................... 10
Sleep Mode and auto-o settings ....................................................................................................................... 10
2 Use the scanner ........................................................................................................................................... 11
Load originals ...................................................................................................................................................... 11
Document loading tips ...................................................................................................................... 11
Supported paper types ..................................................................................................................... 13
Load documents on the scanner glass ............................................................................................. 14
Load paper in the Automatic Document Feeder (ADF) input tray .................................................... 15
Introduction .................................................................................................................... 15
Required guidelines before loading documents ............................................................ 15
ENWW iii
Load same-sized documents .......................................................................................... 16
Start a scan from the hardware ........................................................................................................................... 18
Scan from the control panel buttons ................................................................................................ 18
Use the scanning software (Windows) ................................................................................................................ 18
Work with scan shortcuts .................................................................................................................. 18
View scan shortcuts ........................................................................................................ 19
Create scan shortcuts ..................................................................................................... 19
Modify shortcuts ............................................................................................................. 19
Scan by using the HP Scan software (Windows) ............................................................................... 19
Scan to a picture (Windows) .............................................................................................................. 19
Scan to a PDF (Windows) ................................................................................................................... 19
Scan text for editing (OCR) (Windows) .............................................................................................. 20
Scan to Email (Windows) ................................................................................................................... 20
Scan to cloud (Windows) ................................................................................................................... 20
Scan long or extra-long documents (Windows) ............................................................................... 21
Automatically detect page size (Windows) ....................................................................................... 21
Automatically detect color (Windows) .............................................................................................. 21
Scan using text-enhanced black and white mode (Windows) .......................................................... 21
Use the scanning software (OS X) ....................................................................................................................... 22
Scan documents (OS X) ..................................................................................................................... 22
Scan to email (OS X) .......................................................................................................................... 22
Scan from other applications (OS X) ................................................................................................. 22
Scanning tips ....................................................................................................................................................... 23
Optimize scanning and task speeds ................................................................................................. 23
Scanning fragile originals ................................................................................................................. 23
3 Care and maintenance .................................................................................................................................. 25
HP Scanner Tools Utility Maintenance tab (Windows) ........................................................................................ 26
HP Utility (Mac OS X) ............................................................................................................................................ 26
Clean the product ................................................................................................................................................. 27
Clean the scanner glass ..................................................................................................................... 27
Introduction .................................................................................................................... 27
Required items for cleaning ............................................................................................ 27
Clean the scanner glass .................................................................................................. 27
Clean the Automatic Document Feeder scanning strips .................................................................. 28
Introduction .................................................................................................................... 28
Clean the scanning strips ................................................................................................ 28
Clean the rollers ................................................................................................................................ 29
Introduction .................................................................................................................... 29
Clean the rollers .............................................................................................................. 29
Replace parts ....................................................................................................................................................... 32
iv ENWW
Replace the roller cover ..................................................................................................................... 32
Replace the roller kit ......................................................................................................................... 34
Replace the pick up roller module ..................................................................................................... 36
Order parts and accessories ................................................................................................................................ 38
4 Solve problems ............................................................................................................................................ 39
Basic troubleshooting tips ................................................................................................................................... 40
Test the scanner .................................................................................................................................................. 41
Reset the scanner ................................................................................................................................................ 42
Scanner installation troubleshooting ................................................................................................................. 43
Check the cables ................................................................................................................................ 43
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 43
Paper jams ........................................................................................................................................................... 45
Clear jams from the scanner paper path .......................................................................................... 45
An item loaded in the scanner jams repeatedly ............................................................................... 46
Paper feed issues ................................................................................................................................................. 47
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................... 47
Paper does not feed from the scanner ............................................................................................. 47
Originals are curling up in the scanner output tray. ......................................................................... 47
Image quality problems ....................................................................................................................................... 48
Scanned images are not straight ...................................................................................................... 48
The scanned images have streaks or scratches ............................................................................... 48
Scanned image is fuzzy ..................................................................................................................... 48
The scan is completely black or completely white ........................................................................... 48
The bottom of the scanned image is cut o ..................................................................................... 48
Scanner operation problems ............................................................................................................................... 49
Connection issues .............................................................................................................................. 50
Check the USB connection .............................................................................................. 50
Buttons are not working properly ..................................................................................................... 50
Scanner buttons are not working correctly .................................................................... 50
Scanning performance issues ........................................................................................................... 51
Scanner does not scan right away .................................................................................. 51
Scanner scans only one side of a two-sided page ......................................................... 51
Scanned pages are missing at the scan destination ...................................................... 51
Scanned pages are out of order at the scan destination ............................................... 51
Scan les are too large ................................................................................................... 51
Power issues ........................................................................................................................................................ 52
Check that the scanner has power .................................................................................................... 52
Scanner will not turn on .................................................................................................................... 52
Scanner keeps turning o ................................................................................................................. 52
Additional troubleshooting ................................................................................................................................. 54
ENWW v
1 Product overview
This User Guide covers important information about the HP ScanJet Pro 2500.
●Product views
●Product specications
●Product hardware setup and software installation
●Product features
●Scanner software (Windows)
●Scanner software (OS X)
●Sleep Mode and auto-o settings
For more information, go to www.hp.com/support/. Click Troubleshooting. Enter the scanner name
(HP ScanJet Pro 2500), and then click Search.
HP’s all-inclusive help for this product includes the following:
●Install and congure
●Learn and use
●Solve problems
●Download software updates
●Join support forums
●Find warranty and regulatory information
ENWW 1
Product views
This section describes the physical components of the HP ScanJet Pro 2500.
Front view
2
87
3
1
96
4
5
1. Paper guides
2. Document input tray
3. Document output tray
4. Scan button
5. Simplex/duplex toggle button and LED indicator
6. Scan shortcut toggle button and LED indicators
7. Cancel button
8. Error LED indicator
9. Power button
Back view
2
1
1. USB port 2. Power connector
2 Chapter 1 Product overview ENWW
Serial and product numbers
The serial and product numbers are located on the bottom of the scanner.
CN493D1050
ENWW Product views 3
Control panel
Use the buttons on the control panel to power the unit on and o, and to start or cancel a scan.
1 2
Callout Name Description
1 Power button Press the Power button to power on the scanner. Press and hold the
Power button for three seconds to power o the scanner.
2 Error LED Indicator Indicates an error with the scan.
1 2 3 4 5 6 7 8
Callout Name Description
1Cancel Button Press the cancel button to cancel a scan.
4 Chapter 1 Product overview ENWW
Callout Name Description
2 Scan Shortcut Toggle Button Press this button to toggle through and select a scan shortcut option:
●Scan to PDF
●Scan to JPEG (picture)
●Scan to Email
●Scan to Cloud
The selected shortcut will be indicated by the corresponding LED
indicator.
NOTE: The settings of the shortcuts can be congured in the HP Scan
software.
3Scan to PDF LED Indicator Indicates that the Scan to PDF shortcut is selected.
4Scan to JPEG LED Indicator Indicates that the Scan to JPEG (picture) shortcut is selected
5Scan to Email LED Indicator Indicates that the Scan to Email shortcut is selected
6Scan to Cloud LED Indicator Indicates that the Scan to Cloud shortcut is selected
7Simplex/Duplex Toggle Button and
Indicator
Press this button to toggle between simplex and duplex scanning.
When the LED indicator is on, it indicates duplex scanning function.
8Scan Button Press the Scan button to initiate a scan.
ENWW Product views 5
Product specications
Technical specications
Automatic document feeder specications:
Name Description
Input tray capacity 50 sheets of 75g/m2 (20 lb)
Minimum paper size 148 x 89 mm (5.8 x 3.5 in)
Maximum paper size 3100 x 216 mm (122 x 8.5 in)
Minimum paper weight 60 g/m2 (16 lb)
Maximum paper weight 105 g/m2 (28 lb)
Minimum paper guiding space 89 mm (3.5 in)
Supported operating systems
Supported operating systems Windows 7
Windows 8
Windows 8.1
Windows 10
OS X Mavericks 10.9
OS X Yosemite 10.10
Product dimensions
Table 1-1 Product dimensions
Product Height Depth Width Weight
HP ScanJet Pro 2500 f1 122 mm (4.8 in) 351 mm (13.8 in) 452 mm (17.8 in) 4.3 kg (9.5 lb)
Power consumption, electrical specications and acoustic emissions
Power usage drops signicantly while in Ready or Sleep mode, which saves natural resources and saves
money without aecting the high performance of this product.
6 Chapter 1 Product overview ENWW
Product AC power Sleep O On/Ready (Flatbed
scanning)
On/Ready (Duplex
Automatic
Document Feeder
scanning)
HP ScanJet Pro
2500
AC110V 1.8 W 0.2 W 10.7 W at 300dpi
8.8 W at 600dpi
15.3 W at 300dpi
10.6 W at 600dpi
HP ScanJet Pro
2500
AC230V 1.69 W 0.16 W 11 W at 300dpi
9.2 W at 600dpi
15.9 W at 300dpi
10.9 W at 600dpi
Operating environment range
This product is intended to be supplied by a Listed Power Unit, marked with LPS or Limited Power Source. The
power supply is rated 100–240V~, and has a DC output of 24 Vdc, 1.5 A, 36 W.
Name Description
Temperature Operating the scanner: 10° to 35° C (50° to 95° F)
Storage: -40° to 65° C (-40° to 149° F)
Relative humidity Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90% at 0° to 65° C (32° to 149° F)
ENWW Product specications 7
Product hardware setup and software installation
Hardware setup
For basic setup instructions, see the Installation Guide that came with the scanner. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support for HP's all-inclusive help for the scanner. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software updates
●Join support forums
●Find warranty and regulatory information
How to get software updates
For the latest software updates, see www.hp.com/support, select your location, click Drivers & Software,
and then search on your product name or number.
8 Chapter 1 Product overview ENWW
Product features
Product Features
Resolution ●1200 pixels per inch (ppi) for Flatbed scanning
●600 pixels per inch (ppi) for Automatic Document Feeder
scanning
Memory 64 MB
Environmental features ●By default, device enters Sleep Mode after 15 minutes of
inactivity
●High content of recyclable components and materials
●ENERGY STAR® qualied
ENWW Product features 9
Scanner software (Windows)
The HP ScanJet Pro 2500 comes with a variety of Windows scanning software and drivers, including HP
Scan, ReadIris, CardIris, PaperPort.
HP Scan software
Create, manage, and edit scan shortcuts by using HP Scan software.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to change the scanner's power management settings, and to nd information
about scanner settings, status, and maintenance.
HP TWAIN
HP TWAIN allows scanning with TWAIN-compliant scan software from other (non-HP) vendors. Not all TWAIN-
compliant software works in the same way, so consult the software documentation for details on how to
acquire scans.
Scanner software (OS X)
The HP ScanJet Pro 2500 provides a scanner driver for Mac OS X. This allows the scanner to be used with an
ICA-compliant application, including the Image Capture and Preview applications that are already installed on
a Mac OS X.
●Image Capture provides basic scanning features for scanning documents. Image Capture is available in
the Applications folder.
●HP Utility allows you to congure the device and assign the scan button workow on a Mac OS X.
HP Utility is available in the Applications/HP folder.
Sleep Mode and auto-o settings
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn o automatically
after two hours of inactivity to conserve power.
Windows: To change the default auto-o settings, complete these steps:
1. Start the HP Scanner Tools Utility by doing one of the following:
●Click Start, point to Programs or All Programs, point to HP, point to ScanJet, point to 2500 f1, and
then click Scanner Tools Utility.
●On the Start screen, click to HP Scanner Tools Utility tile.
2. Click the Settings tab, and then select the appropriate sleep mode and auto-o settings.
●To specify the period of inactivity after which the scanner automatically turns o, select the
appropriate value (1 hour, 2 hours, 4 hours, or 8 hours) from the Auto-O: Turn o the scanner
after: drop down list.
Mac OS X: Use HP Utility to change the default sleep and auto-o settings.
10 Chapter 1 Product overview ENWW
2 Use the scanner
The following topics describe how to load and scan originals.
Load originals
The following topics describe how to load originals into the document feeder and on the scanner glass.
Document loading tips
●The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When using
heavier paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help avoid exceeding the document feeder
capacity.
●Be sure that the documents are within these guidelines:
Width: 89 mm to 216 mm (3.5 in to 8.5 in)
Length: 148 mm to 3100 mm (5.8 in to 122 in)
Weight: 60 g/m2 to 105 g/m2 (16 lb to 28 lb)
●Scanning the following types of documents might result in paper jams or damage to the documents.
Wrinkled or creased documents Curled documents
Torn documents Documents with paper clips or staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive notes or ags
attached
ENWW Load originals 11
Photos Overhead transparencies
Papers that are stuck together Paper where the toner has not fully
dried, or with wet substances such as
glue or correction uid
●Smooth out any folds or curls in the documents before placing them into the feeder. If the leading edge
of a document is curled or folded, it may cause a paper jam.
●To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place
the document on the atbed scanner glass.
●Make sure that the hatch on the document feeder is securely latched.
●Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges
of the original. If there is any clearance between the paper guides and the edges of the documents, the
scanned image might be skewed.
12 Chapter 2 Use the scanner ENWW
Supported paper types
Supported paper sizes for the automatic document feeder:
Name Description
Minimum paper size 148 x 89 mm (5.8 x 3.5 in)
Maximum paper size 3100 x 216 mm (122 x 8.5 in)
Supported paper sizes for the atbed scanner:
Name Description
Maximum paper size 297.18 x 215.9 mm (11.7 x 8.5 in)
ENWW Load originals 13
Load documents on the scanner glass
1. Open scanner lid.
2. Load the document on the scanner glass face down according to the indicators on the product.
3. Close the scanner lid. The document is now ready to scan.
14 Chapter 2 Use the scanner ENWW
Load paper in the Automatic Document Feeder (ADF) input tray
●Introduction
●Required guidelines before loading documents
●Load same-sized documents
Introduction
This document provides instructions on how to load documents into the Automatic Document Feeder (ADF)
input tray of an HP ScanJet Flatbed Scanner.
Required guidelines before loading documents
Before loading the documents in the ADF input tray, make sure to follow these guidelines:
●Use the recommended paper type and size in the ADF input tray. Refer to the Supported paper types
section for paper capacities and capabilities.
●Smooth any folds or curls in the pages to avoid paper jams.
●Fan through the pages to remove any staples, paper clips, or sticky notes.
Figure 2-1 Fan the pages of the document
●Turn on the scanner.
Load originals 15
●Slide the paper guides to t the width of the document. If there is any gap between the paper guides and
the edges of the documents, the scanned image might be skewed.
NOTE: When loading small documents like checks, place the longest edge parallel to the paper width
guides.
Figure 2-2 Adjust paper guides
Load same-sized documents
NOTE: To scan fragile documents (such as photos or documents on wrinkled or very light paper), place the
document face down on the scanning glass.
Make sure to refer to the section Required guidelines before loading documents, and then follow the
following steps to load same-sized documents in the ADF input tray:
1. Tap the long edge of the pages on a at surface, then rotate and tap the top edge of the document
pages to align the edges of the document pages.
16 Chapter 2 Use the scanner
2. Load the pages with the print side up and the top edge of the pages into the ADF input tray.
NOTE: Do not tap the edge of the document stack or drop the paper stack into the ADF input tray.
Figure 2-3 Load same-sized pages in the ADF input tray
3. Adjust the paper guides to the width of the document.
NOTE: Make sure not to push the paper guides so tightly as they bend the documents.
The documents are now ready to be scanned.
Load originals 17
Start a scan from the hardware
Scan from the control panel buttons
To scan from the control panel, follow these steps:
1. Load the originals in the document feeder or atbed scanner glass.
2. Press the Toggle button to select a scan shortcut.
3. Press the Scan button.
To cancel a scan, press the Cancel button.
NOTE: If there is paper loaded in one source but not the other, the scanner will only scan from that source.
For example, if there is paper loaded in the automatic document feeder but not on the scanner glass, the
scanner will scan from the automatic document feeder.
Use the scanning software (Windows)
The following topics describe how to use the scanning software.
Work with scan shortcuts
Scan shortcuts provide a fast, eicient way to select the settings for frequently performed scanning tasks.
●Use HP Scan software to set up and modify shortcuts.
●Use the HP Scanner Tools Utility to create shortcuts associated with TWAIN-compliant non-HP
applications
18 Chapter 2 Use the scanner ENWW
View scan shortcuts
To view existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in a list to the left.
Create scan shortcuts
To create a scan shortcut, follow these steps:
1. Open the HP Scan Software.
2. Click Create new scan shortcut.
3. Enter a name for the new shortcut.
4. Choose to create the new shortcut from current settings, or a pre-existing shortcut.
5. Choose settings for the new scan shortcut. Click More for more settings.
6. Click to the save icon next to the name of the new shortcut in the shortcut list to save the shortcut, or
click the undo icon to undo modications.
Modify shortcuts
To modify a scan shortcut, follow these steps:
1. Open the HP Scan Software.
2. Select the shortcut to be modied from the list to the left.
3. Choose settings on the right side of the screen.
4. Click the Save icon to the right of the shortcut name to save changes.
Scan by using the HP Scan software (Windows)
1. Open the HP Scan Software.
2. Select a scan shortcut, and then click Scan.
Click Cancel to stop the scan.
Scan to a picture (Windows)
1. Load the document into the document feeder or place on atbed scanner glass.
2. Open HP Scan Software.
3. Select Save as JPEG or Email as JPEG and click Scan.
4. Or, choose any other scan shortcut and select Photo from the File Type drop down list, and click Scan.
Scan to a PDF (Windows)
1. Load the document into the document feeder or place on atbed scanner glass.
2. Open HP Scan Software.
ENWW Use the scanning software (Windows) 19
3. Select Save as PDF or Email as PDF and click Scan.
4. Or, choose any other scan shortcut and select PDF from the File Type drop down list, and click Scan.
Scan text for editing (OCR) (Windows)
The scanner uses optical character recognition (OCR) to convert text on a page to text that can be edited on a
computer. The OCR software comes with the scanner. For information about using the OCR software, see scan
text for editing in the online Help.
Scan to Email (Windows)
NOTE: To scan to email, make sure there is an Internet connection.
1. Load the document into the document feeder or on the atbed scanner glass according to the
indicators.
2. Open HP Scan Software.
3. Select Email as PDF or Email as JPEG and click Scan.
4. Or, choose any other scan shortcut and select Email from the Send To drop down list, and click Scan.
Scan to cloud (Windows)
NOTE: To scan to the cloud, make sure there is an Internet connection.
1. Load the document into the document feeder or place on atbed scanner glass according to the
indicators.
2. Open HP Scan Software.
3. Select Scan to Cloud and click Scan.
20 Chapter 2 Use the scanner ENWW
Scan long or extra-long documents (Windows)
By default, the scanner will automatically detect your page size using the Auto Detect Size selection in the
page size drop-down list.
For long or extra long documents, select Long (8.5 x 34 inches) or Extra Long (8.5 x 122 inches) from the
page size drop-down list in the scan shortcut settings.
NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.
If the scanner is set to scan long or extra-long pages and a page jams, the entire page could be wrinkled as a
result of the jam. Therefore, select scan proles that specify long or extra-long pages only when scanning
pages longer than 356 mm (14 in).
Automatically detect page size (Windows)
By default, the scanner will automatically detect your page size using the Auto Detect Size option, and will
crop the scanned image to the size of the detected page and straighten any skewed content.
NOTE: Use the TWAIN user interface to set crop options when scanning from non-HP scanning software.
For information about the auto-detect page size settings, see the online help for the scanning software that
you are using.
Automatically detect color (Windows)
Use this feature to reduce the size of the scanned le by only saving pages that contain color as color scans,
and saving all other pages as black and white.
To automatically detect color in a scanned image, follow these steps:
1. Open the HP Scan Software.
2. Select a scan shortcut, and then click More.
3. Click on the Image tab and select Auto Detect Color from the Color Mode drop down box.
NOTE: For information about the automatic color detection settings, see the online help for the scanning
software that you are using.
Use the TWAIN user interface to automatically detect color when scanning from non-HP scanning software.
Scan using text-enhanced black and white mode (Windows)
You can use this feature to enhance the scanned image when scanning black and white text. To use this
feature, complete the following steps:
1. Open the HP Scan Software.
2. Select a scan shortcut.
3. Click More, and then select the Image tab.
4. Select Enhance Content, and then click OK.
ENWW Use the scanning software (Windows) 21
Use the scanning software (OS X)
The following topics describe how to scan using Mac OS X software.
Scan documents (OS X)
Use the Image Capture application to scan documents from the document feeder.
NOTE: Integrated optical character recognition (OCR) functionality is only available via the Scan button, and
the shortcut assigned to the button must specify OCR output. However, you can initiate a scan through the
optional I.R.I.S. ReadIris Pro software and then save the OCR-processed scan results to a le.
To scan from Image Capture, complete these steps:
1. Place the document in the document feeder.
2. In the Applications folder, double click the Image Capture icon.
3. In the Image Capture window, select your scanner from the Devices list.
TIP: For more Image Capture scanning options, click Show Details.
4. Select a le format and scan destination in the Scan To list, and then click Scan.
Scan to email (OS X)
The computer must be connected to the Internet to complete this task.
To scan to an email, complete these steps:
1. Place the document in the document feeder.
2. In the Applications folder, double click the Image Capture icon.
3. In the Image Capture window, select your scanner from the Devices list.
TIP: For more Image Capture scanning options, click Show Details.
4. Select Mail in the Scan To list to automatically attach the scan to an email message.
NOTE: If you use an email application other than Apple Mail, you can scan the document to a le and
manually attach it to an email, or you can add your email application to the Scan To list.
To add your email application to the list, select Other, select your email application, and then click
Choose.
5. On the resulting email message, enter the email address, subject, and any message text, and then send
the email.
Scan from other applications (OS X)
An image can be scanned directly into any ICA-compliant application. In your application, look for options to
import or acquire images from a scanner.
NOTE: The HP software does not support TWAIN scanning. If your application has import or acquire
functions but your HP scanner is not listed, the application might only be searching for scanners that support
TWAIN.
22 Chapter 2 Use the scanner ENWW
Scanning tips
Optimize scanning and task speeds
Several settings inuence the total time for a scanning job. To optimize scanning performance, consider the
following information.
●To optimize performance, make sure the computer meets the recommended system requirements. To
view minimum and recommended system requirements, see www.hp.com, and then search for the
scanner model plus the word specications.
●Saving a scanned image to a searchable format (for example, searchable PDF) takes more time than
saving to an image format because the scanned image is analyzed using Optical Character Recognition
(OCR). Verify the need for a searchable output le before selecting a searchable scan format.
●Scanning at a higher resolution than necessary increases scanning time and creates a larger le with no
additional benet. If scanning at a high resolution, set the resolution to a lower level to increase
scanning speed.
Scanning fragile originals
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the
document face down on the atbed scanner glass.
ENWW Scanning tips 23
24 Chapter 2 Use the scanner ENWW
3 Care and maintenance
This section presents information about how to care for and maintain the scanner. For the latest maintenance
information, see www.hp.com/support.
●HP Scanner Tools Utility Maintenance tab (Windows)
●HP Utility (Mac OS X)
●Clean the product
●Replace parts
●Order parts and accessories
ENWW 25
HP Scanner Tools Utility Maintenance tab (Windows)
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance history, and
settings. The HP Scanner Tools Utility provides the ability to record scanner maintenance and change the
setting for maintenance alerts.
HP Utility (Mac OS X)
Use HP Utility to manage settings for device conguration, to assign scan shortcuts to the scan shortcut
indicators on the control panel, and to modify shortcut settings.
26 Chapter 3 Care and maintenance ENWW
Clean the product
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary depends
on several factors, including the amount of use and the environment. Perform routine cleaning as necessary.
Clean the scanner glass
●Introduction
●Required items for cleaning
●Clean the scanner glass
Introduction
Clean the scanner glass periodically, including any time dust or debris is present.
Required items for cleaning
Make sure to have the following items before cleaning:
●Clean, lint-free or micro-ber cloths
●Glass Cleaner or clean water
CAUTION: Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride as
these chemicals can damage the scanning glass.
Avoid using isopropyl alcohol as it can leave streaks on the glass.
Clean the scanner glass
To clean the scanning glass, follow these steps:
1. Lift up the document feeder.
ENWW Clean the product 27
2. Use a clean, lint-free cloth moistened with water or spray the glass cleaner on a clean, lint-free cloth,
and then thoroughly clean the atbed scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass as this might cause permanent
damage.
3. Dry the scanner glass with a dry, soft, lint-free cloth.
NOTE: Make sure to dry the scanner glass completely.
4. Turn on the scanner.
The scanner is now ready to use.
Clean the Automatic Document Feeder scanning strips
●Introduction
●Clean the scanning strips
Introduction
Clean both of the scanning strips periodically, including any time a scanned image has streaks. Dust the strips
of gray, reective material if debris is present.
Clean the scanning strips
To clean the scanning strip components, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Lift up the document feeder.
28 Chapter 3 Care and maintenance
3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid
isopropyl alcohol because it can leave streaks on the scanning strips.
Do not spray the glass cleaner directly on the scanning strips.
4. Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reective material on
each strip.
5. Close the document feeder, reconnect the USB cable and power supply to the scanner, and then press
the Power button to turn on the scanner. The scanner is now ready to use.
Clean the rollers
●Introduction
●Clean the rollers
Introduction
The rollers may need to be cleaned under the following conditions:
●The HP Scanner Tools Utility indicates that cleaning is needed.
●The scanner jams repeatedly or multiple sheets are being scanned at the same time.
●If the following types of paper are frequently scanned: coated paper, chemically treated documents such
as carbonless paper, documents with a large amount of calcium carbonate, documents written on with
pencil, documents printed by Inkjet printers, or documents on which the toner has not been fused.
Clean the rollers
To clean the separation and feed rollers, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
Clean the product 29
2. Open the document feeder hatch.
3. Using a clean, lint-free cloth moistened with distilled or clean tap water, wipe the separation roller from
right to left. Rotate the roller a full 360 degrees to ensure the entire roller surface is cleaned.
30 Chapter 3 Care and maintenance
4. Wipe the feed rollers from right to left. Rotate the rollers a full 360 degrees to ensure the entire roller
surface is cleaned.
CAUTION: Wait at least two minutes for the rollers to dry before loading documents into the document
input tray.
5. Close the document feeder hatch, and then reconnect the USB cable and power supply to the scanner.
6. Press the Power button to turn on the scanner, and then update the scanner maintenance history:
●Open the HP Scanner Tools Utility.
●Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and update the
roller cleaning history.
Clean the product 31
Replace parts
Replacing parts when necessary helps ensure high-quality scans. Parts may need to be replaced when
indicated by the Scanner Tools Utility, or if the scanner is not working correctly. The HP ScanJet Pro 2500 f1
ADF Roller Replacement Kit includes the following replacement parts:
●Roller cover
●Separation roller
●Pickup roller module
The replacement kit also includes detailed instructions for replacing each of these parts.
Replace the roller cover
To remove and replace the roller cover, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Open the document feeder hatch.
32 Chapter 3 Care and maintenance ENWW
3. Release the roller cover hook.
4. Rotate the roller cover to remove.
5. Replace the roller cover as described in the instructions that were included with the replacement kit.
6. Close the document feeder hatch. Reconnect the USB cable and power supply to the scanner.
Scanner is now ready to use.
ENWW Replace parts 33
Replace the roller kit
Replace the separation roller under the following conditions:
●Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
●If the scanner experiences repeated document jams.
NOTE: HP recommends replacing the pickup module and separation roller every 30,000 scans.
Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which depends on
many conditions and might be sooner than this replacement interval.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service
agreements.
To replace the roller and separation pad, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Open the document feeder hatch.
34 Chapter 3 Care and maintenance ENWW
3. Release the roller cover hook, and then rotate the roller cover to remove.
4. Remove and replace the roller as described in the instructions that were included with the replacement
kit.
ENWW Replace parts 35
5. Press the Power button to turn on the scanner:
6. Windows: Update the scanner maintenance history.
a. Open the HP Scanner Tools Utility.
b. Under Record Replacement, click Record & Replacement to log this replacement activity and
update the roller replacement history.
Replace the pick up roller module
To replace the pick up roller module, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Open the document feeder hatch.
36 Chapter 3 Care and maintenance ENWW
3. Press the hook on the right side of the gear shaft to remove.
ENWW Replace parts 37
4. Press the pick up roller module on both sides and rotate to remove.
5. Replace the pickup roller module as described in the instructions that were included with the
replacement kit.
6. Close document feeder hatch. Reconnect the USB cable and power supply to the scanner.
The scanner is now ready to use.
Order parts and accessories
To order maintenance parts for the scanner, see the HP scanner parts Web site at www.hp.com/buy/parts.
Item Part number
HP ScanJet Pro 2500 f1 ADF Roller Replacement Kit L2748A#101
38 Chapter 3 Care and maintenance ENWW
4 Solve problems
This section contains solutions for common problems with the scanner.
For additional troubleshooting, see the Help for the HP scanning program being used.
ENWW 39
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause the scanner to produce fuzzy
scans, operate in an unexpected manner, or fail to operate. Always check the following items when
encountering scanning problems.
●If scanning a document that will be analyzed using Optical Character Recognition (OCR), make sure that
the original document is clear enough to be analyzed.
●Make sure that the USB and power cables are rmly seated in their respective connectors on the back of
the scanner, and that the power cord is plugged into a working electrical outlet or surge protector.
●Make sure the scanner has not automatically powered o. If it has, press the Power button to turn on the
scanner.
TIP: Change the auto-o setting by using HP Scanner Tools Utility (Windows) or HP Utility (Mac OS X).
●Ensure that the scanner is receiving power.
—Check that the green LED on the power supply case is on.
—If the green LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
—If power is available to the power outlet or surge protector but the green LED is still not on, the
power supply might be defective. Contact www.hp.com/support for assistance.
●If a Scanner not found message displays when trying to use the scanner, turn o the scanner, wait 30
seconds, and then turn on the scanner. If the message still displays, the scanner may need to be reset.
●If the scanner is connected to the computer through a USB hub or through a USB port on the front of the
computer, disconnect the scanner and then reconnect it to a USB port on the back of the computer.
●Windows: Make sure that the Scan button is enabled (see “Product accessibility” for more information).
●Turn o the scanner, wait 30 seconds, and then turn on the scanner.
●Make sure the document feeder hatch is closed.
●Restart the computer.
If problems continue, it is possible that the HP scanning software, rmware, or associated drivers are out of
date or have become corrupted. See www.hp.com/support to locate software, rmware, and driver updates
for the scanner.
40 Chapter 4 Solve problems ENWW
Test the scanner
Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or
surge protector. Check that the green LED on the power supply case is on to verify that the power supply
is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
3. Press the Power button to turn o the scanner, disconnect the power supply from the scanner, and then
turn o the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply
to the scanner, press the Power button to turn on the scanner, and then turn on the computer.
4. Try to rescan.
ENWW Test the scanner 41
Reset the scanner
The scanner may need to be reset under the following conditions:
●If an error message similar to Scanner initialization failed displays when trying to use the scanner.
●If a Scanner not found error message displays when trying to use the scanner and turning the power o
for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
1. Close the HP Scan Software and HP Scanner Tools Utility, if they are open.
2. Press the Power button to turn o the scanner, and then disconnect the power supply from the scanner.
3. Wait 30 seconds.
4. Reconnect the power supply, and then press the Power button to turn on the scanner.
42 Chapter 4 Solve problems ENWW
Scanner installation troubleshooting
●Check the cables
●Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power outlet.
●Ensure that the power cable is securely connected between the scanner and a live electrical
outlet or surge protector.
●If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
●Press the Power button to turn o the scanner, and then turn o the computer. After 30
seconds, turn on the scanner and then turn on the computer, in that order.
USB cable The USB cable is connected between the scanner and the computer.
●Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
●Ensure that the USB cable is securely connected between the scanner and the computer.
●If the USB cable is connected to a USB port on the front of the computer, move it to a USB port
on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your country/
region, and then use the search tool to nd USB troubleshooting topics.
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)
If checking the scanner cable connections did not solve the problem, the problem might have occurred
because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools.
1. Press the Power button to turn o the scanner, and then disconnect the USB cable and power cable from
the scanner.
2. On the computer, open Control Panel and use the Programs and Features tool (in Windows 7, Windows
8, Windows 8.1, and Windows 10, the Programs and Features tool) to uninstall the following
applications:
●HP ScanJet Pro 2500
●HP Scan
3. Restart the computer.
4. Reinstall the HP ScanJet Drivers and Tools.
ENWW Scanner installation troubleshooting 43
●Turn o the scanner, wait 30 seconds, and then turn on the scanner. The required software and
drivers should install automatically.
●If the drivers and tools do not install automatically, install them from the HP scanning software CD.
5. Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the
scanner.
44 Chapter 4 Solve problems ENWW
Paper jams
●Clear jams from the scanner paper path
●An item loaded in the scanner jams repeatedly
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
1. Remove any pages from the document feeder.
2. Pull up the document feeder hatch to open.
3. Remove the originals or any obstructions from the paper path.
4. Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5. Inspect the rollers in the document feeder hatch, and remove any visible debris.
6. Remove any originals from output tray. Lift up input tray to check that there is no paper still inside the
paper path. If there is still paper in the paper path, carefully pull the paper out.
ENWW Paper jams 45
7. Close the document feeder hatch.
8. Reload all originals in the document feeder and scan again.
An item loaded in the scanner jams repeatedly
●The item might not meet the guidelines for acceptable originals.
●The item might have something on it, such as staples or self-adhesive notes on the original that must be
removed.
●Make sure the paper guides touch the edges of the original.
46 Chapter 4 Solve problems ENWW
Paper feed issues
Paper jamming, skewing, misfeeds, or multiple-page feeds
●Scanning damp or wet pages can cause paper jams. Make sure that the pages being fed are completely
dry (toner is dry, there are no wet substances such as glue or correction uid).
●Check that all rollers are in place and that the document feeder hatch is closed.
●If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images
in the software to ensure that they are not skewed.
●The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the
paper stack is straight and the guides are against the paper stack.
●The document feeder or output tray might contain more than the maximum number of pages. Load
fewer pages in the document feeder, and remove pages from the output tray.
●Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing rmly
on both sides to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet or
surge protector. Check that the green LED on the power supply case is on to verify that the power supply
is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
3. Press the Power button to turn o the scanner, disconnect the power supply from the scanner, and then
turn of the computer to which the scanner is connected. Wait 30 seconds, reconnect the power supply to
the scanner, press the Power button to turn on the scanner, and then turn on the computer.
4. Try to rescan.
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in the
output tray. To minimize curl, atten curled edges on the originals before placing them in the document
feeder.
ENWW Paper feed issues 47
Image quality problems
Scanned images are not straight
●Verify that the document feeder guides are centered on the scanner and set to an appropriate width for
the original being scanned. Make sure the paper guides touch the edges of the original.
●Windows: Use the Auto-Straighten feature to straighten content that is skewed relative to the page
dimensions in the source document. Use the Auto Detect Size feature to deskew page images that
might have become skewed during the scanning process.
The scanned images have streaks or scratches
For information on cleaning the scanner, see the Care and maintenance section of the User Guide.
●Check that the originals are clean and unwrinkled.
●Clean the scanner glass.
Scanned image is fuzzy
●Check for any obstructions in the scanner paper path and make sure the paper width guides are
positioned appropriately. Try another scan.
●Verify that the document is not fuzzy.
The scan is completely black or completely white
●The item might not be placed correctly in the document feeder. Make sure that the item being scanned is
placed face down in the document feeder.
●Windows: If scanning to a black and white image, make sure the black and white threshold is not set to
either extreme . Setting the threshold to an extreme will result in an image that is all white or all black.
●Mac OS X: If scanning to a text image, set Image Correction to Manual and use the Threshold slider bar
to adjust the threshold.
The bottom of the scanned image is cut o
By default, the scanning software can scan media that is up to 356 mm (14 in) long.
Verify that the page size selected in the scanning software (or the scan shortcut selected) will accommodate
the length of the document being scanned.
48 Chapter 4 Solve problems ENWW
Connection issues
Check the USB connection
Check the physical connection to the scanner.
●Use the cable that was included with the scanner. Another USB cable might not be compatible with the
scanner.
●Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon
on the USB cable faces down when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
●If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB
cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the
back of the computer.
●If the USB cable is directly connected to the computer, plug it into a dierent USB port on the back
of the computer.
●Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power button to turn o the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
●If the scanner works, reconnect any additional USB devices one at a time; try the scanner after
connecting each additional device. Disconnect any USB devices that prevent the scanner from
working.
●Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and
tools:
—HP ScanJet Pro 2500
—HP Scan
Buttons are not working properly
Scanner buttons are not working correctly
After each step, press the Scan button. to see if it is working correctly. If the problem persists, proceed with
the next step.
1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2. Turn o the scanner, wait 30 seconds, and then turn the scanner back on.
3. Restart the computer.
4. If the problem still persists, there may be a problem with the control panel. Contact HP Support at
www.hp.com/support.
50 Chapter 4 Solve problems ENWW
Scanning performance issues
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
Verify that the selected scan shortcut species two-sided scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. Check to conrm that scanned pages are
not stuck together.
Scanned pages are out of order at the scan destination
●Verify that the page order of the original document is correct before placing the document face down
into the document feeder.
●Make sure that there are no staples, paper clips, or any other attached material (such as adhesive notes)
that may cause the pages to feed incorrectly.
●Verify that pages are not stuck together.
Scan les are too large
●Most scanning software allows a smaller le size to be selected when selecting the output le type. For
more information, see the Help for the scanning software being used.
●Verify the scan resolution setting (for more information, see the Help for the scanning software being
using):
—200 dpi is suicient for storing documents as images.
—For most fonts, 300 dpi is suicient for using optical character recognition (OCR) to create editable
text.
—For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger le with no additional benet.
●Color scans create larger les than do black and white scans.
●If scanning a large number of pages at one time, consider scanning fewer pages at a time to create
more, smaller les.
ENWW Scanner operation problems 51
Power issues
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
●Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
●If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an
outlet and turned on.
●Ensure that the scanner is receiving power.
—Check that the green LED on the power supply case is on.
—If the green LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
—If power is available to the power outlet or surge protector but the green LED is still not on, the
power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
1. Press the Power button to turn o the scanner, and then disconnect the power supply from the scanner.
2. Wait 30 seconds.
3. Reconnect the power supply, and then press the Power button to turn on the scanner.
Scanner will not turn on
If the scanner will not turn on after pressing the Power button, check the following:
●The scanner may have been unplugged. Check to see that the power supply has not become
disconnected from the scanner or unplugged from the power source.
●The power supply might not be working.
—Check that the green LED on the power supply case is on.
—If the green LED is not on, ensure that power is available to the power outlet or surge protector
that the power supply is plugged into.
—If power is available to the power outlet or surge protector but the green LED is still not on, the
power supply might be defective. Contact www.hp.com/support for assistance.
Scanner keeps turning o
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn o automatically
after two hours of inactivity to conserve power.
Windows: To change the defaults, complete these steps:
1. Launch the HP Scanner Tools Utility.
2. Click the Settings tab, and then select the appropriate Sleep Mode and Auto-O settings.
52 Chapter 4 Solve problems ENWW
●To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes
or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
●To specify the period of inactivity after which the scanner automatically turns o, select the
appropriate value (1 hour, 2 hours, 4 hours, or 8 hours) from the Auto-O: Turn o the scanner
after: drop-down list.
Mac OS X: Use HP Utility to change these defaults.
ENWW Power issues 53
Additional troubleshooting
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the
box with your product or at www.hp.com/support/
Get 24-hour Internet support, and download software utilities,
drivers, and electronic information
www.hp.com/support/
Order additional HP service or maintenance agreements www.hp.com/support/
54 Chapter 4 Solve problems ENWW
Index
A
Auto color detect 21
automatically detect page size 21
B
black scans
troubleshoot 48
blurry images 48
buttons
Power 4
Scan 4
scanner control panel 4
C
cables
troubleshoot 43
cloud, scan to 20
control panel
locating 2
crooked images 48
customer support
online 54
cut-o images
troubleshoot 48
D
detect page size 21
document feeder
load documents 14
tips on loading 11
drivers
paper types 13
E
extra-long-page support 21
F
features
auto color detect 21
detect page size 21
extra-long-page support 21
long-page support 21
scan proles 18
text-enhanced black and white
mode 21
feeding problems 45
fragile items, scanning 23
fuzzy images 48
H
HP Customer Care 54
HP Scan Extended
scan from 19
HP Scan Extended software
about 10
HP Scanner Tools Utility
Maintenance tab 26
uses for 10
HP TWAIN 10
I
input and output trays
locating 2
install software
troubleshoot 43
J
jams
troubleshoot 46
L
long-page support 21
M
Mac software 10
maintenance
HP Scanner Tools Utility
Maintenance tab 26
manage power settings 52
media
jams 46
misfeeds 47
not feeding 47
troubleshoot 47
misfeeds
troubleshoot 47
multiple-page feeds 47
O
on/o button, locating 2
online support 54
order
roller replacement kit 32, 34, 36
supplies 38
output tray
locating 2
P
pages missing, troubleshoot 51
pages out of order 51
paper
jams 46
misfeeds 47
not feeding 47
supported types 13
troubleshoot 47
paper guides, locating 2
paper path
feeding problems 45
parts
order 32, 34, 36
Power button 4
power button, locating 2
power management 52
power supply
troubleshoot cable 43
ENWW Index 55
product
auto-o 10
Sleep Mode 10
product info 1
R
replace roller 34
replace roller and separation pad
32, 36
reset scanner 42
roller
replace 32, 34, 36
S
scan
feeding problems 45
les too large 51
fragile items 23
from HP Scan Extended 19
originals 14
Scan button 4
scan proles 18
scan to cloud 20
scanner
control panel 4
reset 42
scanner software
Mac 10
Windows 10
skewed images 48
Sleep Mode 10
software
Mac 10
troubleshoot installation 43
uninstall and reinstall 43
Windows 10
speed
troubleshoot 51
speed, troubleshoot 23
streaks
troubleshoot 48
supplies
order 38
support
online 54
T
technical support
online 54
Text-enhanced black and white
mode 21
troubleshoot
basic tips 40
black scans 48
cables 43
check power 52
crooked images 48
cut-o images 48
feeding problems 45
fragile items 23
fuzzy images 48
installation 43
jams 46
large scan les 51
misfeeds 47
page order 51
pages missing 51
paper not feeding 47
power 52
reset scanner 42
scanning fragile items 23
speed 23, 51
streaks 48
two-sided scans 51
uninstall and reinstall software
43
white scans 48
turn on scanner
troubleshoot 52
TWAIN 10
two-sided scans
troubleshoot 51
U
uninstall and reinstall software 43
USB cable
troubleshoot 43
W
Web sites
customer support 54
order supplies 38
replacement parts 32, 34, 36
white scans
troubleshoot 48
Windows software 10
56 Index ENWW
