HP LaserJet Enterprise M607, M608, M609 User Guide ENWW Laser Jet C05298730

User Manual: HP HP LaserJet Enterprise M607, M608, M609 - User Guide

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User Guide
LaserJet Enterprise M607, M608, M609
www.hp.com/support/ljM607
www.hp.com/support/ljM608
www.hp.com/support/ljM609
M607n
M607dn
M608n
M608dn
M609dn
M608x
M609x
HP LaserJet Enterprise M607, M608, M609
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 8/2017
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Interface ports ...................................................................................................................................................... 4
Control-panel view (keypad control panel, M607n, M607dn, M608n, M608dn, M609dn models) ........ 5
Control-panel view (touchscreen control panel, M608x, M609x models) .................................................. 7
How to use the touchscreen control panel ................................................................................. 9
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 11
Mobile printing solutions .................................................................................................................................. 13
Printer dimensions ............................................................................................................................................ 14
Power consumption, electrical specications, and acoustic emissions .................................................... 16
Operating environment range ......................................................................................................................... 16
Printer hardware setup and software installation ............................................................................................................ 17
2 Paper trays .............................................................................................................................................................................................. 19
Introduction ............................................................................................................................................................................. 20
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 21
Tray 1 paper orientation ................................................................................................................................... 22
Use alternative letterhead mode .................................................................................................................... 26
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 26
Load paper to Tray 2 ............................................................................................................................................................. 27
Introduction ........................................................................................................................................................ 27
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 29
Use alternative letterhead mode .................................................................................................................... 32
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 32
Load the 2,100-sheet high-capacity input tray ................................................................................................................ 33
Load and print envelopes ..................................................................................................................................................... 35
Introduction ........................................................................................................................................................ 35
Print envelopes .................................................................................................................................................. 35
ENWW iii
Envelope orientation ......................................................................................................................................... 36
Load and print labels ............................................................................................................................................................. 37
Introduction ........................................................................................................................................................ 37
Manually feed labels ......................................................................................................................................... 37
Label orientation ............................................................................................................................................... 37
Congure the stapling mailbox accessory ......................................................................................................................... 38
Congure the default staple location ............................................................................................................. 38
Congure the operation mode ........................................................................................................................ 39
3 Supplies, accessories, and parts .......................................................................................................................................................... 41
Order supplies, accessories, and parts ............................................................................................................................... 42
Ordering .............................................................................................................................................................. 42
Supplies and accessories ................................................................................................................................. 42
Maintenance/long-life consumables .............................................................................................................. 43
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 44
Introduction ........................................................................................................................................................ 44
Enable or disable the Cartridge Policy feature ............................................................................................. 44
Use the printer control panel to enable the Cartridge Policy feature ................................... 44
Use the printer control panel to disable the Cartridge Policy feature .................................. 44
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 46
Troubleshoot Cartridge Policy control panel error messages ............................................... 47
Enable or disable the Cartridge Protection feature ...................................................................................... 47
Use the printer control panel to enable the Cartridge Protection feature ........................... 47
Use the printer control panel to disable the Cartridge Protection feature .......................... 47
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 48
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 49
Troubleshoot Cartridge Protection control panel error messages ....................................... 50
Replace the toner cartridge .................................................................................................................................................. 51
Replace the staple cartridge ................................................................................................................................................. 55
4 Print .......................................................................................................................................................................................................... 57
Print tasks (Windows) ............................................................................................................................................................ 58
How to print (Windows) .................................................................................................................................... 58
Automatically print on both sides (Windows) ............................................................................................... 60
Manually print on both sides (Windows) ........................................................................................................ 60
Print multiple pages per sheet (Windows) .................................................................................................... 61
Select the paper type (Windows) .................................................................................................................... 61
Additional print tasks ........................................................................................................................................ 62
Print tasks (OS X) .................................................................................................................................................................... 63
How to print (OS X) ............................................................................................................................................ 63
iv ENWW
Automatically print on both sides (OS X) ....................................................................................................... 63
Manually print on both sides (OS X) ................................................................................................................ 63
Print multiple pages per sheet (OS X) ............................................................................................................ 64
Select the paper type (OS X) ............................................................................................................................ 64
Additional print tasks ........................................................................................................................................ 64
Store print jobs on the printer to print later or print privately ........................................................................................ 66
Introduction ........................................................................................................................................................ 66
Create a stored job (Windows) ......................................................................................................................... 66
Create a stored job (OS X) ................................................................................................................................. 68
Print a stored job ............................................................................................................................................... 68
Delete a stored job ............................................................................................................................................ 69
Information sent to printer for Job Accounting purposes ........................................................................... 69
Mobile printing ........................................................................................................................................................................ 70
Introduction ........................................................................................................................................................ 70
Wireless Direct Print and NFC Printing ........................................................................................................... 70
HP ePrint via email ............................................................................................................................................ 71
HP ePrint software ............................................................................................................................................ 72
AirPrint ................................................................................................................................................................. 72
Android embedded printing ............................................................................................................................. 73
Print from the USB port ........................................................................................................................................................ 74
Introduction ........................................................................................................................................................ 74
Enable the USB port for printing ..................................................................................................................... 74
Print USB documents ........................................................................................................................................ 75
5 Manage the printer ................................................................................................................................................................................. 77
Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 78
Introduction ........................................................................................................................................................ 78
How to access the HP Embedded Web Server (EWS) .................................................................................. 78
HP Embedded Web Server features ............................................................................................................... 79
Information tab ............................................................................................................................. 80
General tab .................................................................................................................................... 80
Print tab .......................................................................................................................................... 81
Troubleshooting tab ..................................................................................................................... 82
Security tab .................................................................................................................................... 83
HP Web Services tab ..................................................................................................................... 83
Networking tab .............................................................................................................................. 83
Other Links list ............................................................................................................................... 85
Congure IP network settings .............................................................................................................................................. 86
Printer sharing disclaimer ................................................................................................................................ 86
View or change network settings ................................................................................................................... 86
Rename the printer on a network ................................................................................................................... 87
ENWW v
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 88
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 88
Link speed and duplex settings ....................................................................................................................... 88
Printer security features ....................................................................................................................................................... 90
Introduction ........................................................................................................................................................ 90
Security statements .......................................................................................................................................... 90
IP Security ........................................................................................................................................................... 90
Assign an administrator password ................................................................................................................. 90
Encryption support: HP High Performance Secure Hard Disks .................................................................. 91
Lock the formatter ............................................................................................................................................ 92
Energy-conservation settings .............................................................................................................................................. 93
Introduction ........................................................................................................................................................ 93
Print with EconoMode ....................................................................................................................................... 93
Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 93
HP Web Jetadmin ................................................................................................................................................................... 95
Software and rmware updates .......................................................................................................................................... 96
6 Solve problems ....................................................................................................................................................................................... 97
Customer support .................................................................................................................................................................. 98
Control panel help system .................................................................................................................................................... 99
Restore factory settings ..................................................................................................................................................... 100
Introduction ...................................................................................................................................................... 100
Method one: Restore factory settings from the printer control panel ................................................... 100
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 100
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 102
Change the “Very Low” settings ................................................................................................................... 102
Order supplies .................................................................................................................................................. 102
Printer does not pick up paper or misfeeds .................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
The printer does not pick up paper .............................................................................................................. 103
The printer picks up multiple sheets of paper ............................................................................................ 105
Clear paper jams .................................................................................................................................................................. 109
Introduction ...................................................................................................................................................... 109
Paper jam locations ........................................................................................................................................ 110
Auto-navigation for clearing paper jams ..................................................................................................... 110
Experiencing frequent or recurring paper jams? ....................................................................................... 110
Clear paper jams in Tray 1 ............................................................................................................................. 112
Clear paper jams in Trays 2, 3, 4, or 5 ......................................................................................................... 115
Clear paper jams in the 2,100-sheet high-capacity input tray ................................................................ 118
Clear paper jams in the rear door and fuser area ...................................................................................... 121
vi ENWW
Clear paper jams in the output bin ............................................................................................................... 124
Clear paper jams in the duplexer .................................................................................................................. 124
Clear paper jams in the envelope feeder ..................................................................................................... 125
Clear paper jams in the HP Stapling Mailbox accessory ............................................................................ 127
Clear staple jams ............................................................................................................................................. 128
Improve print quality ........................................................................................................................................................... 131
Introduction ...................................................................................................................................................... 131
Print from a dierent software program .................................................................................................... 131
Check the paper-type setting for the print job ........................................................................................... 131
Check the paper type setting (Windows) ................................................................................ 131
Check the paper type setting (OS X) ........................................................................................ 132
Check toner-cartridge status ........................................................................................................................ 132
Print a cleaning page ...................................................................................................................................... 132
Visually inspect the toner cartridge ............................................................................................................. 133
Check paper and the printing environment ................................................................................................ 133
Step one: Use paper that meets HP specications ............................................................... 133
Step two: Check the environment ............................................................................................ 133
Step three: Set the individual tray alignment ........................................................................ 134
Try a dierent print driver .............................................................................................................................. 134
Check the EconoMode settings ..................................................................................................................... 135
Adjust print density ......................................................................................................................................... 135
Image defects table ............................................................................................................................................................. 137
Solve wired network problems .......................................................................................................................................... 144
Introduction ...................................................................................................................................................... 144
Poor physical connection ............................................................................................................................... 144
The computer is using the incorrect IP address for the printer ............................................................... 144
The computer is unable to communicate with the printer ....................................................................... 145
The printer is using incorrect link and duplex settings for the network ................................................. 145
New software programs might be causing compatibility problems ....................................................... 145
The computer or workstation might be set up incorrectly ....................................................................... 145
The printer is disabled, or other network settings are incorrect ............................................................. 145
Solve wireless network problems ..................................................................................................................................... 146
Introduction ...................................................................................................................................................... 146
Wireless connectivity checklist ...................................................................................................................... 146
The printer does not print after the wireless conguration completes ................................................. 147
The printer does not print, and the computer has a third-party rewall installed ............................... 147
The wireless connection does not work after moving the wireless router or printer .......................... 147
Cannot connect more computers to the wireless printer ......................................................................... 147
The wireless printer loses communication when connected to a VPN ................................................... 148
The network does not appear in the wireless networks list .................................................................... 148
The wireless network is not functioning ..................................................................................................... 148
ENWW vii
Reduce interference on a wireless network ................................................................................................ 148
Index ........................................................................................................................................................................................................... 149
viii ENWW
1 Printer overview
●Printer views
●Printer specications
●Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 1
Printer views
●Printer front view
●Printer back view
●Interface ports
●Control-panel view (keypad control panel, M607n, M607dn, M608n, M608dn, M609dn models)
●Control-panel view (touchscreen control panel, M608x, M609x models)
Printer front view
9
5
4
6
12
3
7
8
1M607n, M607dn, M608n, M608dn, M609dn: Keypad control panel
M608x, M609x: Color touchscreen display control panel (tilts up for easier viewing)
2 Output bin
3 Latch to release the cartridge door (access to the toner cartridge)
4On/o button
5 Cartridge door and Tray 1
6 Tray 2
7 Easy-access USB printing port
8 Hardware integration pocket (for connecting accessories and third-party devices)
9 1x550-sheet paper feeder, Tray 3 (included with the M608z and M609z models; optional for the other models)
2 Chapter 1 Printer overview ENWW
Printer back view
NOTE: The printer is shown without a nishing accessory attached.
3
1
2
5
4
1 Slot for a cable-type security lock
2 Formatter plate (contains the interface ports)
3 Rear door (for jam access)
4 Serial number and product number label
5 Power connection
ENWW Printer views 3
Interface ports
1
2
3
1 Host USB port for connecting external USB devices (this port might be covered)
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
NOTE: For easy-access USB printing, use the USB port near the control panel.
4 Chapter 1 Printer overview ENWW
Control-panel view (keypad control panel, M607n, M607dn, M608n, M608dn, M609dn
models)
Use the control panel to obtain printer and job status information and to congure the printer.
1Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2Sign In or Sign Out icon Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This icon displays only if the administrator has congured the printer to require permission for
access to features.
3 Applications area Select any of the icons to open the application.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
4Home button Returns to the Home screen
ENWW Printer views 5
5Information button Select the information button to access several types of printer information. Select the items on the
screen for the following information:
●Display Language: Change the language setting for the current user session.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device.
●Wireless: View or change wireless connection settings (for the M652n, M652d, and M653dn
models, only when an optional wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
6Help button Provides a list of help topics or information about a topic when using the Home screen, an app, an
option, or a feature
7Back button Backs up one level in the menu tree or backs up one numeric entry
8 Up arrow button Navigates to the previous item or widget in the list, or increases the value of numeric items
9Message Center
button
Displays the Message Center
10 Left arrow button Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases
the value of numeric items
11 OK button Saves the selected value for an item, activates a focused button, or clears an error condition when the
condition is clearable
12 Right arrow button Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items
13 Start button Starts the print job
14 Down arrow button Navigates to the next item or widget in the list, or decreases the value of numeric items
15 Cancel button Pauses the printer and displays a message conrming the job cancellation, if there is an active job
16 Clear button Clears the entire entry in an input eld
17 Sign In or Sign Out button Press the Sign In button to access secured features.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
18 Numeric keypad Enters numeric values
19 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is highlighted.
Use the arrow buttons to scroll between pages.
6 Chapter 1 Printer overview ENWW
Control-panel view (touchscreen control panel, M608x, M609x models)
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
4
6
7
5
8
23
1
1Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3Information button Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●Wireless: View or change wireless connection settings (wireless models only).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4Help button Touch the Help button to open the embedded help system.
5 Current time Displays the current time.
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
ENWW Printer views 7
7 Home-screen page
indicator
Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8Home button Touch the Home button to return to the Home screen.
8 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/
support/ljM609.
●Technical specications
●Supported operating systems
●Mobile printing solutions
●Printer dimensions
●Power consumption, electrical specications, and acoustic emissions
●Operating environment range
Technical specications
Model name
Product number
M607n, M608n
K0Q14A, K0Q17A
M607dn, M608dn,
M609dn
K0Q15A, K0Q18A,
M0P32A, K0Q21A
M608x. M609x
K0Q19A, K0Q22A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1x550-sheet paper feeder
NOTE: The printer supports as
many as six input trays.
Optional Optional
2,100-sheet high-capacity feeder
NOTE: This accessory can be
combined with as many as three
1x550-sheet feeders.
Optional Optional Optional
Automatic duplex printing Not supported
Envelope feeder cassette for
printing up to 75 envelopes
Optional Optional Optional
Tray 2 extension cover for printing
on Legal-size media
HP Stapling Mailbox
NOTE: Printer has 6-bin mailbox
capability when standard output bin
is included, for a total capacity of six
bins and 1,300 sheets.
Optional Optional Optional
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0
10 Chapter 1 Printer overview ENWW
Model name
Product number
M607n, M608n
K0Q14A, K0Q17A
M607dn, M608dn,
M609dn
K0Q15A, K0Q18A,
M0P32A, K0Q21A
M608x. M609x
K0Q19A, K0Q22A
Easy-access USB port for printing
and scanning without a computer
and upgrading the rmware
Hardware integration pocket (HIP)
for connecting accessory and third-
party devices
HP Internal USB Ports Optional Optional Optional
HP Jetdirect 3000w NFC/WIreless
Accessory for printing from mobile
devices
Optional Optional Optional
HP near eld communication (NFC)
and Wi-Fi Direct accessory for
printing from mobile devices
Optional Optional Optional
HP Jetdirect 2900nw Print Server
accessory for wireless connectivity
Optional Optional Optional
Memory 512 MB memory, expandable to
1.5 GB by adding 1 GB DIMM
HP Secure High-Performance Hard
Disk
Optional Optional Optional
Security HP Trusted Platform Module for
encrypting all data that passes
through the printer
Optional Optional Optional
Control-panel display and input Color keypad control panel Not supported
Constant-view color touchscreen
control panel
Not supported Not supported
Print Prints 52 pages per minute (ppm)
on A4 and 55 ppm on letter-size
paper
M607n M607dn
Prints 61 ppm on A4 and 65 ppm on
letter-size paper
M608n M608dn M608x
Prints 71 ppm on A4 and 75 ppm on
letter-size paper
M609dn M609x
Easy-access USB printing (no
computer required)
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6"
ENWW Printer specications 11
version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer:
www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows® XP SP3, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista®, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows Server 2003 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system. Some features of the print driver
are not supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
12 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
The HP print driver is available for download
from 123.hp.com/LaserJet. The HP installer
software for OS X is not included in the HP
Software Installer.
For OS X, download the installer from
123.hp.com/LaserJet.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download
the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM607, www.hp.com/
support/ljM608, or www.hp.com/support/ljM609 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows OS X
●CD-ROM drive, DVD drive, or an Internet connection
●Dedicated USB 1.1 or 2.0 connection or a network connection
●400 MB of available hard-disk space
●1 GB RAM (32-bit) or 2 GB RAM (64-bit)
●Internet connection
●1 GB of available hard-disk space
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
ENWW Printer specications 13
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wi-Fi Direct (wireless models only)
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●HP All-in-One Remote app for iOS and Android devices
●HP ePrint software
●Google Cloud Print
●AirPrint
●Android Printing
Printer dimensions
Table 1-3 Dimensions for M607n, M607dn, M608n, M608dn, M609dn models
Printer fully closed Printer fully opened
Height 380 mm (17.8 in) 453 mm (17.8 in)
Depth 466 mm (18.3 in) 1,040 mm (40.9 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
20.6 kg (45.4 lb)
Table 1-4 Dimensions for M6608x, M609x
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.3 kg (58 lb)
Table 1-5 Dimensions for the 1x550-sheet paper feeder
Accessory fully closed Accessory fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 466 mm (18.3 in) 790 mm (31.1 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 5.7 kg (12.6 lb)
14 Chapter 1 Printer overview ENWW
Table 1-6 Dimensions for the printer with a 1x550-sheet paper feeder
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.3 kg (58 lb)
Table 1-7 Dimensions for the 2,100-sheet HCI with stand
Accessory fully closed Accessory fully opened
Height 341 mm (13.4 in) 341 mm (13.4 in)
Depth 466 mm (18.3 in) 864 mm (34 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 9.98 kg (22 lb)
Table 1-8 Dimensions for the printer with a 2,100-sheet HCI with stand
Printer fully closed Printer fully opened
Height 698 mm (27.5 in) 773 mm (30.4 in)
Depth 466 mm (18.3 in) 1,180 mm (46.5 in)
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
30.6 kg (67.4 lb)
Table 1-9 Dimensions for the envelope feeder
Accessory fully closed Accessory fully opened
Height 148 mm (5.8 in) 148 mm (5.8 in)
Depth 466 mm (18.3 in) 790 mm (31.1 in)
Width 426 mm (16.7 in) 426 mm (16.7 in)
Weight 5.8 kg (12.8 lb)
Table 1-10 Dimensions for the printer with an envelope feeder
Printer fully closed Printer fully opened
Height 505 mm (19.9 in) 581 mm (22.9 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
ENWW Printer specications 15
Table 1-10 Dimensions for the printer with an envelope feeder (continued)
Printer fully closed Printer fully opened
Width 431 mm (17 in) 431 mm (17 in)
Weight (with toner
cartridge)
26.4 kg (58.2 lb)
Table 1-11 Dimensions for the HP Stapling Mailbox
Accessory fully closed Accessory fully opened
Height 429 mm (16.9 in) 429 mm (16.9 in)
Depth 504 mm (19.8 in) 614 mm (24 in)
Width 475 mm (18.7 in) 511 mm (20.1 in)
Weight 11.3 kg (25 lb)
Table 1-12 Dimensions for the printer with an HP Stapling Mailbox
Printer fully closed Printer fully opened
Height 775 mm (30.5 in) 775 mm (30.5 in)
Depth 466 mm (18.3 in) 1,100 mm (43.3 in)
Width 472 mm (18.6 in) 608 mm (23.9 in)
Weight (with toner
cartridge)
31.9 kg (70.4 lb)
1These values are subject to change. For current information, go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or
www.hp.com/support/ljM609.
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609 for current
information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range
Table 1-13 Operating environment range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
16 Chapter 1 Printer overview ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609 for HP's all-
inclusive help for the printer. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW Printer hardware setup and software installation 17
18 Chapter 1 Printer overview ENWW
2 Paper trays
●Introduction
●Load paper to Tray 1 (multipurpose tray)
●Load paper to Tray 2
●Load the 2,100-sheet high-capacity input tray
●Load and print envelopes
●Load and print labels
●Congure the stapling mailbox accessory
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 19
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
20 Chapter 2 Paper trays ENWW
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper in Tray 1.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
2. Adjust the paper-width guides by squeezing the
blue adjustment latch and sliding the guides to the
size of the paper being used.
ENWW Load paper to Tray 1 (multipurpose tray) 21
3. Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 22.
4. Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type Duplex mode Paper size How to load paper
Letterhead or preprinted 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Top edge leading into the printer
123
22 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, no HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Bottom edge leading into the printer
123
1-sided printing with
HP Stapling Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Bottom edge leading into the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, with HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Top edge leading into the printer
123
ENWW Load paper to Tray 1 (multipurpose tray) 23
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Prepunched 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Holes toward the left side of the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, no HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Holes toward the left side of the printer
123
24 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
1-sided printing, with
HP Stapling Mailbox
Letter, Legal, Executive,
Statement, Ocio (8.5 x 13), 3 x
5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6,
RA4, B5 (JIS), B6 (JIS), 10 x 15
cm, Ocio (216 x 340), 16K 195
x 270 mm, 16K 184 x 260 mm,
16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)),
Double Japan Postcard Rotated
(Double Postcard (JIS))
Face-up
Holes toward the right side of the printer
123
Automatic 2-sided printing or
with Alternative Letterhead
Mode enabled, with HP Stapling
Mailbox
Letter, Legal, Executive, Ocio
(8.5 x 13), A4, A5, RA4, B5 (JIS),
Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Holes toward the right side of the printer
123
ENWW Load paper to Tray 1 (multipurpose tray) 25
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
26 Chapter 2 Paper trays ENWW
Load paper to Tray 2
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides by
squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.
ENWW Load paper to Tray 2 27
3. Load paper into the tray. Check the paper to verify
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 29.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
7. Select the correct type and size, and then touch the
OK button.
28 Chapter 2 Paper trays ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Duplex mode Paper size How to load paper
Letterhead or preprinted 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6
(JIS), 10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Bottom edge at the back of the tray
123
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, no HP Stapling Mailbox
Letter, Legal, Executive, Ocio (8.5 x
13), A4, A5, RA4, B5 (JIS), Ocio
(216 x 340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Top edge at the back of the tray
123
1-sided printing, with HP Stapling
Mailbox
Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6
(JIS), 10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Top edge at the back of the tray
123
ENWW Load paper to Tray 2 29
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, with HP Stapling Mailbox
Letter, Legal, Executive, Ocio (8.5 x
13), A4, A5, RA4, B5 (JIS), Ocio
(216 x 340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Bottom edge at the back of the tray
123
Prepunched 1-sided printing, no HP Stapling
Mailbox
Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6
(JIS), 10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Holes toward the left side of the
printer
123
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, no HP Stapling Mailbox
Letter, Legal, Executive, Ocio (8.5 x
13), A4, A5, RA4, B5 (JIS), Ocio
(216 x 340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Holes toward the left side of the
printer
123
30 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Duplex mode Paper size How to load paper
1-sided printing, with HP Stapling
Mailbox
Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5
x 8, A4, A5, A6, RA4, B5 (JIS), B6
(JIS), 10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm, Japanese
Postcard (Postcard (JIS)), Double
Japan Postcard Rotated (Double
Postcard (JIS))
Face-down
Holes toward the right side of the
printer
123
Automatic 2-sided printing or with
Alternative Letterhead Mode
enabled, with HP Stapling Mailbox
Letter, Legal, Executive, Ocio (8.5 x
13), A4, A5, RA4, B5 (JIS), Ocio
(216 x 340), 16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Holes toward the right side of the
printer
123
ENWW Load paper to Tray 2 31
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
32 Chapter 2 Paper trays ENWW
Load the 2,100-sheet high-capacity input tray
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory for all models. The tray holds up to 2,100 sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-width guide to the correct
position for the paper.
ENWW Load the 2,100-sheet high-capacity input tray 33
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
7. Select the correct type and size, and then touch the
OK button.
34 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use Tray 1 or the envelope feeder
accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds up to 75
envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
Print envelopes from Tray 1
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Print envelopes from the envelope feeder accessory
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select
the printer.
3. Click or tap the Paper/Quality tab.
4. Complete one of the following steps:
ENWW Load and print envelopes 35
●In the Paper size drop-down list, select the correct size for the envelopes.
●In the Paper type drop-down list, select Envelope.
●In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the
envelope feeder.
5. Click the OK button to close the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Envelope orientation
NOTE: The printer does not support duplex printing on envelopes.
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Short, postage end leading into the printer.
Envelope feeder accessory Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-up
Short, return address end leading into the printer.
36 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays.
NOTE: Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Tray How to load labels
Trays 2-5 Face-down
Top edge at the back of the tray
ENWW Load and print labels 37
Congure the stapling mailbox accessory
The following information describes how to load staples and congure the options for the stapling mailbox
accessory.
The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up
to 1,000 sheets of paper in the three output bins. The output bins have three mode-conguration options:
stacker mode, mailbox mode, or function separator mode.
●Congure the default staple location
●Congure the operation mode
Congure the default staple location
1. Open the Settings menu.
2. Open the following menus:
●Manage Stapler/Stacker
●Staple
3. Select a staple location from the list of options, and then select Save or OK. The following options are
available:
●None: No staples
●Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.
●Top left: The staple is in the top left corner of the short edge of the paper.
●Top right: The staple is in the top right corner of the long edge of the paper.
1
2
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
38 Chapter 2 Paper trays ENWW
Congure the operation mode
Use this procedure to congure how the printer sorts jobs into the output bins.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Manage Stapler/Stacker
●Operation Mode
3. Select a mode from the list of options, and then touch the Save button. The following options are available:
●Mailbox: The printer places jobs in dierent bins according to the person who sent them.
●Stacker: The printer stacks jobs in the bins from bottom to top.
●Function Separator: The printer places jobs in dierent bins according to printer function such as print
jobs, copy jobs, or fax jobs.
To congure the HP print driver for the selected operation mode, complete the following steps:
NOTE: Windows XP and Vista (Server 2003/2008) HP PCL.6 drivers do not support output devices.
Windows® 7
1. Make sure the printer is turned on and connected to the computer or a network.
2. Open the Windows® Start menu, and then click Devices and Printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
Windows® 8.0, 8.1, and 10
1. Right-click on the bottom-left corner of the screen.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, manually congure the operation
mode under Accessory Output Bin.
OS X
1. From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
ENWW Congure the stapling mailbox accessory 39
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually congure the Accessory Output Mode.
40 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●Order supplies, accessories, and parts
●Congure the HP toner-cartridge-protection supply settings
●Replace the toner cartridge
●Replace the staple cartridge
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 41
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 37Y Extra High Yield Black
Original LaserJet Toner
Cartridge (M608, M609 only)
Extra high-capacity replacement toner cartridge 37Y CF237Y
HP 37X High Yield Black
Original LaserJet Toner
Cartridge (M608, M609 only)
High-capacity replacement toner cartridge 37X CF237X
HP 37A Black Original
LaserJet Toner Cartridge
(M607, M608, M609)
Standard-capacity replacement toner cartridge 37A CF237A
HP Staple Cartridge Rell Replacement staple cartridge Not applicable C5967A
Accessories
1 GB Memory DIMM Kit Memory upgrade kit Not applicable G6W84A
HP LaserJet 550-sheet Paper
Tray
Optional input tray Not applicable L0H17A
HP 2,100-sheet HCI feeder
with stand
Optional high-capacity input feeder and stand Not applicable L0H18A
HP LaserJet Envelope Feeder Optional envelope feeder input tray Not applicable L0H21A
HP Stapling Mailbox Stapling mailbox accessory Not applicable L0H20A
HP Internal USB Ports Optional USB ports for connecting third-party
devices
Not applicable B5L28A
HP Secure High Performance
Hard Disk Drive
Replacement hard drive Not applicable B5L29A
HP Jetdirect 2900nw Print
Server
USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3000w NFC/
Wireless Accessory
Wireless accessory for “touch” printing from mobile
devices
Not applicable J8030A
HP Trusted Platform Module
Accessory
Automatic encryption accessory Not applicable F5S62A
42 Chapter 3 Supplies, accessories, and parts ENWW
Maintenance/long-life consumables
Maintenance/LLC Kit Part number Estimated life1
HP LaserJet 110v Maintenance Kit L0H24A 225,000 pages
HP LaserJet 220v Maintenance Kit L0H25A 225,000 pages
1HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
The LLC life test conditions
●Print coverage: 5% evenly distributed across the page
●Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
●Media size: Letter/A4
●Media weight: 75 g/m2 (20 lb) plain media
●Job size: 4 pages
●Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
●Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
●Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
●Print jobs smaller than 4 image (smaller jobs mean more thermal cycling and more rotations)
ENWW Order supplies, accessories, and parts 43
Congure the HP toner-cartridge-protection supply settings
●Introduction
●Enable or disable the Cartridge Policy feature
●Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3
and later.
●Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
●Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Policy feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
44 Chapter 3 Supplies, accessories, and parts ENWW
●Manage Supplies
●Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
46 Chapter 3 Supplies, accessories, and parts ENWW
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select O.
ENWW Congure the HP toner-cartridge-protection supply settings 47
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
48 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 49
Troubleshoot Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
50 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The
toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to
install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Table 3-1 Toner cartridge information
Item Description Cartridge
number
Part number
HP 37Y Extra High Yield Black Original LaserJet
Toner Cartridge
Extra high-capacity replacement toner cartridge 37Y CF237Y
HP 37X High Yield Black Original LaserJet Toner
Cartridge
High-capacity replacement toner cartridge 37X CF237X
HP 37A Black Original LaserJet Toner Cartridge Standard-capacity replacement toner cartridge 37A CF237A
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
HP 37X/HP 37A HP 37Y
2
1
32
2
2
1
3
3
3
1
1
1 Handle (HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge
2 Memory chip
3 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
ENWW Replace the toner cartridge 51
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner cartridge box.
1. Press the cartridge door release button to open the
door.
2. Pull out the cartridge drawer.
3. Grasp the handle or indentation on the used toner
cartridge and pull up to remove it.
52 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new toner cartridge from its protective
bag.
5. Hold both ends of the toner cartridge and rock it
5-6 times.
6. Remove the shipping cover.
7. Place the toner cartridge in the cartridge drawer.
ENWW Replace the toner cartridge 53
8. Close the toner cartridge drawer.
9. Close the cartridge door.
10. Pack the used toner cartridge into the box that the
new cartridge came in. Adhere the prepaid shipping
label to the box, and return the used cartridge to
HP for recycling.
54 Chapter 3 Supplies, accessories, and parts ENWW
Replace the staple cartridge
1. Open the stapler door.
2. Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.
ENWW Replace the staple cartridge 55
3. Insert the new staple cartridge into the stapler and
push on the colored handle until it snaps into place.
4. Close the stapler door.
56 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●Print tasks (Windows)
●Print tasks (OS X)
●Store print jobs on the printer to print later or print privately
●Mobile printing
●Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 57
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
58 Chapter 4 Print ENWW
3. Clickthe tabs in the print driver to congure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
ENWW Print tasks (Windows) 59
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, touch the appropriate control panel button to continue.
60 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down, select the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click OK.
8. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
9. Load the tray with the specied type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 61
Additional print tasks
Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
62 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (OS X) 63
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
●Media Type: Select the option for the type of paper for the print job.
●Print Quality: Select the resolution level for the print job.
●Edge-To-Edge Printing: Select this option to print close to the paper edges.
●EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
64 Chapter 4 Print ENWW
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
ENWW Print tasks (OS X) 65
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●Create a stored job (Windows)
●Create a stored job (OS X)
●Print a stored job
●Delete a stored job
●Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
66 Chapter 4 Print ENWW
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
7. For information about how to print the job, see the topic for "Print a stored job."
ENWW Store print jobs on the printer to print later or print privately 67
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Press the Start button or touch Print to print the job.
68 Chapter 4 Print ENWW
Delete a stored job
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the
printer can store complete the following procedure:
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Print
●Manage Stored Jobs
●Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Press the OK button or touch Done to save the setting.
Use the following procedure to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Press or touch the Trash button to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWW Store print jobs on the printer to print later or print privately 69
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wireless Direct Print and NFC Printing
●HP ePrint via email
●HP ePrint software
●AirPrint
●Android embedded printing
Wireless Direct Print and NFC Printing
HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that
include a hardware-integration pocket (HIP).
Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wireless Direct Print to print wirelessly from the following devices:
●iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●Android mobile devices using the HP ePrint App or the Android embedded print solution
●PC and Mac devices using the HP ePrint Software
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Wireless Direct
●Status
3. Select On, and then select OK to enable wireless printing.
70 Chapter 4 Print ENWW
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wireless Direct Name for easier printer identication for HP Wireless Direct printing.
The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by selecting
the Information icon, and then selecting the Network icon or the Wireless icon.
Complete the following procedure to change the printer Wireless Direct name:
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Wireless Direct
●Wireless Direct Name
3. Use the keypad to change the name in the Wireless Direct Name text eld. Select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
ENWW Mobile printing 71
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
●Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
72 Chapter 4 Print ENWW
●Mail
●Photos
●Safari
●iBooks
●Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 73
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
●.pdf
●.prn
●.pcl
●.ps
●.cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●USB Settings
●Print From USB Drive Settings
●Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
74 Chapter 4 Print ENWW
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print.
3. Select Print from USB Drive.
4. Select Choose, and then select the name of the document to print. Select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Press the Start button or touch Print to print the document.
ENWW Print from the USB port 75
76 Chapter 4 Print ENWW
5 Manage the printer
●Advanced conguration with HP Embedded Web Server (EWS)
●Congure IP network settings
●Printer security features
●Energy-conservation settings
●HP Web Jetadmin
●Software and rmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 77
Advanced conguration with HP Embedded Web Server (EWS)
●Introduction
●How to access the HP Embedded Web Server (EWS)
●HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●View printer status information
●Determine the remaining life for all supplies and order new ones
●View and change tray congurations
●View and change the printer control-panel menu conguration
●View and print internal pages
●Receive notication of printer and supplies events
●View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
78 Chapter 5 Manage the printer ENWW
1. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to
select the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the Network
icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
●Internet Explorer (version 8.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
Windows® 8 or greater
●Internet Explorer (version 9.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
OS X
●Safari (version 5.x or greater)
●Google Chrome (version 34.x or greater)
Linux
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
HP Embedded Web Server features
●Information tab
●General tab
●Print tab
●Troubleshooting tab
●Security tab
●HP Web Services tab
ENWW Advanced conguration with HP Embedded Web Server (EWS) 79
●Networking tab
●Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the printer has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The printer uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Table 5-2 HP Embedded Web Server General tab
Menu Description
Alerts Setup email alerts for various printer and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: Congure settings on this screen, or the HP Embedded Web Server provides more
advanced conguration options than are available through the Administration menu.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
80 Chapter 5 Manage the printer ENWW
Table 5-2 HP Embedded Web Server General tab (continued)
Menu Description
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade Download and install printer rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Print tab
Table 5-3 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a
specic paper type.
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 81
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
Print Quality Congure the print quality settings, including the following:
●General print-quality settings
●Default color settings
●Default image registration settings
●Auto sense behavior
●Default paper types
●Default optimization settings
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Firmware Upgrade Download and install printer rmware upgrade les.
Restore Factory Settings Restore printer settings to factory defaults.
82 Chapter 5 Manage the printer ENWW
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
●Congure an administrator password to restrict access to certain features on the
printer.
●Set PJL password for processing PJL commands.
●Set le system access and rmware upgrade security.
●Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
●View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer.
Congure settings for jobs that are stored on the printer hard drive.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
Table 5-7 HP Embedded Web Server Networking tab
Menu Description
Conguration
ENWW Advanced conguration with HP Embedded Web Server (EWS) 83
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
Wireless Direct Congure Wireless Direct settings for printers that include embedded Wireless Direct
printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
●Set or change the administrator password to control access to conguration
parameters.
●Request, install, and manage digital certicates on the HP Jetdirect print server.
●Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Secure Communication Congure security settings.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
●Set the security management level for the HP Embedded Web Server, and control
traic over HTTP and HTTPS.
●Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
84 Chapter 5 Manage the printer ENWW
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as toner cartridges and paper.
HP Instant Support Connect to the HP website to nd solutions to printer problems.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 85
Congure IP network settings
●Printer sharing disclaimer
●View or change network settings
●Rename the printer on a network
●Manually congure IPv4 TCP/IP parameters from the control panel
●Manually congure IPv6 TCP/IP parameters from the control panel
●Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
86 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
ENWW Congure IP network settings 87
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV 4 Settings
●Cong Method
3. Select the Manual option, and then select the Save button.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Using the numeric keyboard, enter the correct digits for the eld, and then press or touch the OK button.
Repeat the process for each eld, and then select Save.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, open the Settings menu.
2. To enable manual conguration, open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV6 Settings
3. Select Enable, and then select On.
4. To congure the address, open the Address menu, and then touch the eld to open a keypad.
5. Using the numeric keyboard, enter the correct digits for the eld, and then press or touch the OK button.
6. Select Save.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
88 Chapter 5 Manage the printer ENWW
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Ethernet
●Link Speed
3. Select one of the following options:
●Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
●10T Half: 10 megabytes per second (Mbps), half-duplex operation
●10T Full: 10 Mbps, full-duplex operation
●10T Auto: 10 Mbps, automatic-duplex operation
●100TX Half: 100 Mbps, half-duplex operation
●100TX Full: 100 Mbps, full-duplex operation
●100TX Auto: 100 Mbps, automatic-duplex operation
●1000T Full: 1000 Mbps, full-duplex operation
4. Select Save. The printer turns o and then on.
ENWW Congure IP network settings 89
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●Security statements
●IP Security
●Assign an administrator password
●Encryption support: HP High Performance Secure Hard Disks
●Lock the formatter
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
90 Chapter 5 Manage the printer ENWW
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. Keypad control panels: Press the Sign In button
Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, press or touch the Sign Out button when you have nished using
the printer.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
ENWW Printer security features 91
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
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Energy-conservation settings
Introduction
●Print with EconoMode
●Set the sleep timer and congure the printer to use 1 watt or less of power
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in the print driver, set it using the printer control panel.
Congure EconoMode from the print driver
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box to enable the feature, and then click OK.
Congure EconoMode from the printer control panel
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Default Print Options
●Economode
3. Select On or O to enable or disable the feature.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
ENWW Energy-conservation settings 93
●General Settings
●Energy Settings
●Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.
5. Select Done to save the settings.
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HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 95
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware. Download the most recent rmware update le from the Web:
Go to www.hp.com/support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609. Click
Drivers & Software.
96 Chapter 5 Manage the printer ENWW
6 Solve problems
●Customer support
●Control panel help system
●Restore factory settings
●A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●Printer does not pick up paper or misfeeds
●Clear paper jams
●Improve print quality
●Image defects table
●Solve wired network problems
●Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM607, www.hp.com/support/ljM608, or www.hp.com/support/ljM609.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 97
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM607, www.hp.com/support/ljM608, or
www.hp.com/support/ljM609
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
98 Chapter 6 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 99
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Restore factory settings from the printer control panel
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General
●Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (network-
connected printers only)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
100 Chapter 6 Solve problems ENWW
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address or
host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
ENWW Restore factory settings 101
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Very Low Behavior
●Black Cartridge or Color Cartridges
3. Select one of the following options:
●Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
●Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
●Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
102 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●The printer does not pick up paper
●The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 103
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
104 Chapter 6 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
12
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
ENWW Printer does not pick up paper or misfeeds 105
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for exing the paper stack
12
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
106 Chapter 6 Solve problems ENWW
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
ENWW Printer does not pick up paper or misfeeds 107
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
108 Chapter 6 Solve problems ENWW
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●Paper jam locations
●Auto-navigation for clearing paper jams
●Experiencing frequent or recurring paper jams?
●Clear paper jams in Tray 1
●Clear paper jams in Trays 2, 3, 4, or 5
●Clear paper jams in the 2,100-sheet high-capacity input tray
●Clear paper jams in the rear door and fuser area
●Clear paper jams in the output bin
●Clear paper jams in the duplexer
●Clear paper jams in the envelope feeder
●Clear paper jams in the HP Stapling Mailbox accessory
●Clear staple jams
ENWW Clear paper jams 109
Paper jam locations
6
3
5
1
2
4
1 HP Stapling Mailbox
2 Output bin
3 Tray 1
4 Trays 2–5
5 2,100-sheet HCI feeder
6 Duplexer and fuser
Envelope feeder (not shown)
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
110 Chapter 6 Solve problems ENWW
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
ENWW Clear paper jams 111
Clear paper jams in Tray 1
The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel
displays the following message and an animation that assists in clearing the jam.
●13.A1.XX Jam in Tray 1
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2. Close Tray 1.
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3. Pull Tray 2 out of the printer.
4. Lower the jam plate in the Tray 2 opening.
5. Pull any jammed paper straight out.
ENWW Clear paper jams 113
6. Raise the jam plate back into position.
7. Install Tray 2 in the printer.
114 Chapter 6 Solve problems ENWW
Clear paper jams in Trays 2, 3, 4, or 5
The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the
control panel displays one of the following messages and an animation that assists in clearing the jam.
●13.A2.XX Jam in Tray 2
●13.A3.XX Jam in Tray 3
●13.A4.XX Jam in Tray 4
●13.A5.XX Jam in Tray 5
NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.
ENWW Clear paper jams 115
3. Reinsert and close the tray.
4. Open the rear door.
5. Remove any jammed paper.
116 Chapter 6 Solve problems ENWW
6. Remove the fuser by grabbing the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
7. Remove any jammed paper from the fuser
opening.
ENWW Clear paper jams 117
8. Reinstall the fuser.
9. Close the rear door
Clear paper jams in the 2,100-sheet high-capacity input tray
The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam
occurs, the control panel displays one of the following messages and an animation that assists in clearing the
jam.
●13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI
●13.FF.EE Door Open Jam
118 Chapter 6 Solve problems ENWW
1. Open the 2,100-sheet high-capacity input tray.
2. Remove and discard any damaged sheets.
3. Remove the paper from the tray.
ENWW Clear paper jams 119
4. If jammed paper is in the feed area, pull it down to
remove it.
5. Load full reams of paper into the HCI. The tray
holds 2,100 sheets of paper.
NOTE: For best results, load full reams of paper.
Avoid dividing reams into smaller sections.
6. Close the HCI door.
120 Chapter 6 Solve problems ENWW
Clear paper jams in the rear door and fuser area
Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control
panel displays one of the following messages and an animation that assists in clearing the jam.
●13.B2.XX Jam in <cover or door>
●13.B9.XX Jam in Fuser
CAUTION: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
1. Open the rear door.
2. Remove any jammed paper.
ENWW Clear paper jams 121
3. Remove the fuser by grabbing the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling
it.
4. Remove any jammed paper from the fuser
opening.
122 Chapter 6 Solve problems ENWW
5. Reinstall the fuser.
6. Close the rear door
ENWW Clear paper jams 123
Clear paper jams in the output bin
The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.
●13.E1.XX Jam at Standard Output Bin
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.
●13.CX.XX Jam in Duplexer
●13.DX.XX Jam in Duplexer
●13.B2.XX Jam in <cover or door>
1. Open the rear door.
124 Chapter 6 Solve problems ENWW
2. Remove any jammed paper.
3. Close the rear door
Clear paper jams in the envelope feeder
Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays
one of the following messages and an animation that assists in clearing the jam.
●13.A3.XX Jam in Tray 3
●13.A4.XX Jam in Tray 4
ENWW Clear paper jams 125
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged envelopes from
the tray.
126 Chapter 6 Solve problems ENWW
3. Remove any envelopes from the feed rollers inside
the printer.
4. Reinsert and close the tray.
Clear paper jams in the HP Stapling Mailbox accessory
The following information describes how to clear a paper jam in the HP Stapling Mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
●13.E1.XX Jam at Standard Output Bin
13.70.XX MBM Jam
1. Remove any jammed paper from the HP Stapling
Mailbox output bins.
ENWW Clear paper jams 127
2. Open the jam-access door on the back side of the
stapler/stacker. If jammed paper is visible inside
the jam-access door, pull it straight up to remove it.
3. Close the HP Stapling Mailbox jam access door.
Clear staple jams
The following information describes how to clear a staple jam in the HP Stapling Mailbox. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
●13.8X.XX – Stapler/Stacker Jam
1. Open the stapler door.
128 Chapter 6 Solve problems ENWW
2. Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.
3. Lift up on the small lever at the back of the staple
cartridge.
4. Remove the jammed staples.
5. Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.
ENWW Clear paper jams 129
6. Insert the staple cartridge into the stapler and
push the colored handle until it snaps into place.
7. Close the stapler door.
130 Chapter 6 Solve problems ENWW
Improve print quality
Introduction
●Print from a dierent software program
●Check the paper-type setting for the print job
●Check toner-cartridge status
●Print a cleaning page
●Visually inspect the toner cartridge
●Check paper and the printing environment
●Try a dierent print driver
●Check the EconoMode settings
●Adjust print density
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
ENWW Improve print quality 131
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
1. Print the supplies status page
a. From the Home screen on the printer control panel, open the Reports menu.
b. Open the Conguration/Status Pages menu.
c. Select Supplies Status Page, and then select Print to print the page.
2. Check supplies status
a. Look at the supplies status report to check the percent of life remaining for the toner cartridges and if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the
very low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts,
the supplies status page lists the genuine HP part numbers.
b. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it.
For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-
quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. From the Home screen on the printer control panel, open the Support Tools menu.
2. Open the following menus:
132 Chapter 6 Solve problems ENWW
●Maintenance
●Calibration/Cleaning
●Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●Always use a paper type and weight that this printer supports.
●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●Use paper that has not been previously printed on.
●Use paper that does not contain metallic material, such as glitter.
●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●Do not place the printer in a conned space, such as a cabinet.
ENWW Improve print quality 133
●Place the printer on a sturdy, level surface.
●Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Print
●Print Quality
●Image Registration
3. Select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the settings
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM607, www.hp.com/
support/ljM608, or www.hp.com/support/ljM609.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a dierent one.
●Recommended for all Windows environments
●Provides the overall best speed, print quality, and printer-feature support for most
users
●Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PS driver ●Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●Provides support for printing from postscript emulation needs, or for postscript ash
font support
134 Chapter 6 Solve problems ENWW
HP UPD PCL 5 ●Recommended for general oice printing in Windows environments
●Compatible with previous PCL versions and older HP LaserJet printers
●The best choice for printing from third-party or custom software programs
●The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)
●Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
●Preferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6 ●Recommended for printing in all Windows environments
●Provides the overall best speed, print quality, and printer feature support for most
users
●Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
●Select the 600 dpi option.
●Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●Select the FastRes 1200 option.
●Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density
Complete the following steps to adjust the print density.
ENWW Improve print quality 135
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Print
●Print Quality
●Toner Density
3. Move the slider toward either Less or More to the desired density setting.
136 Chapter 6 Solve problems ENWW
Image defects table
Table 6-1 Image defects table quick reference
Table 6-2 Light print on page 139 Table 6-3 Gray background or dark print
on page 139
Table 6-4 Blank page — No print on page 140
Table 6-5 Black page on page 140 Table 6-6 Banding defects on page 141 Table 6-7 Streak defects on page 141
ENWW Image defects table 137
Table 6-1 Image defects table quick reference (continued)
Table 6-8 Fixing/fuser defects on page 142 Table 6-9 Image placement defects on page 142 Table 6-10 Color plane registrations defects
(color models only) on page 143
Table 6-11 Output defects on page 143
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
138 Chapter 6 Solve problems ENWW
Table 6-2 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 6-3 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
ENWW Image defects table 139
Table 6-4 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
Table 6-5 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
140 Chapter 6 Solve problems ENWW
Table 6-6 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
Table 6-7 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
ENWW Image defects table 141
Table 6-8 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 6-9 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
142 Chapter 6 Solve problems ENWW
Table 6-10 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 6-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
●Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
●Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
●Extreme paper curl
●The paper in the tray is wrinkled or
deformed
●The paper is a non-standard paper
type, such as envelopes
●The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
ENWW Image defects table 143
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●The periodic loss of ability to communicate with the printer
●The printer cannot be found during driver installation
●A periodic failure to print
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●Poor physical connection
●The computer is using the incorrect IP address for the printer
●The computer is unable to communicate with the printer
●The printer is using incorrect link and duplex settings for the network
●New software programs might be causing compatibility problems
●The computer or workstation might be set up incorrectly
●The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
144 Chapter 6 Solve problems ENWW
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
ENWW Solve wired network problems 145
Solve wireless network problems
●Introduction
●Wireless connectivity checklist
●The printer does not print after the wireless conguration completes
●The printer does not print, and the computer has a third-party rewall installed
●The wireless connection does not work after moving the wireless router or printer
●Cannot connect more computers to the wireless printer
●The wireless printer loses communication when connected to a VPN
●The network does not appear in the wireless networks list
●The wireless network is not functioning
●Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a
conguration page from the printer control panel
Wireless connectivity checklist
●Verify that the network cable is not connected.
●Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
●Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
146 Chapter 6 Solve problems ENWW
●Verify that the print driver is installed on the computer.
●Verify that you have selected the correct printer port.
●Verify that the computer and printer connect to the same wireless network.
●For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
ENWW Solve wireless network problems 147
The wireless printer loses communication when connected to a VPN
●Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●Make sure the wireless router is turned on and has power.
●The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
●Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
●Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●Position the wireless router in a central location in line of sight with the wireless printers on the network.
148 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
2,100-sheet high-capacity input tray
loading 33
A
accessories
ordering 42
acoustic specications 16
AirPrint 72
alternative letterhead mode 26, 32
Android devices
printing from 73
B
bins, output
locating 2
Bonjour
identifying 78
browser requirements
HP embedded Web Server 78
C
cartridge
replacing 51
cartridge policy 44
cartridge protection 47
cartridges
order numbers 51
replacing staple 55
checklist
wireless connectivity 146
cleaning
paper path 132
control panel
help 99
locating 2
locating features 5, 7
copying
resolution 10
customer support
online 98
D
default gateway, setting 88
deleting
stored jobs 69
dimensions, printer 14
document feeder
capacity 10
locating 2
double-sided printing
Mac 63
Windows 60
drivers, supported 11
duplex printing
Mac 63
duplex printing (double-sided)
settings (Windows) 60
Windows 60
duplexer
clearing jams 124
duplexing
manually (Mac) 63
manually (Windows) 60
E
easy-access USB printing 74
EconoMode setting 135
electrical specications 16
Embedded Web Server
changing network settings 86
changing printer name 87
opening 86, 87
Embedded Web Server (EWS)
assigning passwords 90
features 78
network connection 78
energy use, optimizing 93
envelope feeder
clearing jams 125
envelopes
orientation 22
envelopes, loading 35
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 78
F
fax port
locating 4
FIH (foreign interface harness)
locating 4
foreign interface harness (FIH)
locating 4
formatter
locating 3
fuser
clearing jams 121
G
gateway, setting default 88
general conguration
HP Embedded Web Server 80
genuine HP cartridges 44
H
hard disks
encrypted 91
hardware integration pocket (HIP)
locating 2
Help button
locating 5, 7
help, control panel 99
Hi-Speed USB 2.0 printing port
locating 4
ENWW Index 149
HIP (hardware integration pocket)
locating 2
Home button
locating 5, 7
HP Customer Care 98
HP Embedded Web Server
changing network settings 86
changing printer name 87
general conguration 80
HP Web Services 83
information pages 80
network settings 83
opening 86, 87
other links list 85
print settings 81
security settings 83
troubleshooting tools 82
HP Embedded Web Server (EWS)
features 78
network connection 78
HP ePrint 71
HP ePrint software 72
HP Stapling Mailbox
clear jams 127
HP Web Jetadmin 95
HP Web Services
enabling 83
I
image quality issues
examples and solutions 137
information pages
HP Embedded Web Server 80
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 78
IP Security 90
IPsec 90
IPv4 address 88
IPv6 address 88
J
jams
2,100-sheet high-capacity input
tray (Tray 6) 118
auto-navigation 110
causes of 110
duplexer 124
envelope feeder 125
fuser 121
HP Stapling Mailbox 127
output bin 124
rear door 121
staples in the stapling mailbox
accessory 128
Tray 1 112
Tray 2, 3, and 4 115
jams, paper
locations 110
Jetadmin, HP Web 95
jobs, stored
creating (Windows) 66
deleting 69
Mac settings 68
printing 68
K
keyboard
locating 2
L
label
orientation 37
labels
printing (Windows) 61
printing on 37
labels, loading 37
LAN port
locating 4
loading
paper in the 2,100-sheet high-
capacity input tray 33
paper in Tray 1 21
paper in Tray 2 27
local area network (LAN)
locating 4
lock
formatter 92
lower right door
locating 2
M
Mac driver settings
Job Storage 68
Main input tray
loading labels 37
managing network 86
manual duplex
Mac 63
Windows 60
memory
included 10
memory chip (toner)
locating 51
mobile printing
Android devices 73
mobile printing solutions 10
mobile printing, software supported
13
multiple pages per sheet
printing (Mac) 64
printing (Windows) 61
N
Near Field Communication printing
70
Netscape Navigator, versions
supported
HP embedded Web Server 78
network
printer name, changing 87
settings, changing 86
settings, viewing 86
network duplex settings, changing
88
network link speed settings,
changing 88
network settings
HP Embedded Web Server 83
networks
default gateway 88
HP Web Jetadmin 95
IPv4 address 88
IPv6 address 88
subnet mask 88
supported 10
NFC printing 70
O
on/o button
locating 2
online help, control panel 99
online support 98
operating systems (OS)
supported 10
operating systems, supported 11
ordering
supplies and accessories 42
OS (operating system)
supported 10
150 Index ENWW
other links list
HP Embedded Web Server 85
output bin
clear jams 124
output bins
locating 2
P
pages per minute 10
pages per sheet
selecting (Mac) 64
selecting (Windows) 61
paper
jams 110
loading the 2,100-sheet high-
capacity input tray 33
loading Tray 1 21
loading Tray 2 27
selecting 133
Tray 1 orientation 22
paper jams
HP Stapling Mailbox 127
locations 110
output bin 124
Tray 1 112
Tray 2, 3, and 4 115
Tray 5 118
paper pickup problems
solving 103, 105
paper type
selecting (Windows) 61
paper types
selecting (Mac) 64
paper, ordering 42
ports
locating 4
power
consumption 16
power connection
locating 3
power switch
locating 2
power usage
1 watt or less 93
print drivers, supported 11
print media
loading in Tray 1 21
print on both sides
Mac 63
manually, Windows 60
Windows 60
print settings
HP Embedded Web Server 81
printing
from USB storage accessories 74
stored jobs 68
printing on both sides
settings (Windows) 60
Priority input tray
loading labels 37
private printing 66
protect cartridges 47
R
rear door
clearing jams 121
replacing
staple cartridges 55
toner cartridge 51
resolution
copy and scan 10
restore factory settings 100
right door
locating 2
RJ-45 port
locating 4
S
scanning
resolution 10
secuity settings
HP Embedded Web Server 83
security
encrypted hard disk 91
security lock slot
locating 4
settings
restore factory 100
Sign In button
locating 7
Sign Out button
locating 7
sleep mode 93
special paper
printing (Windows) 61
specications
electrical and acoustic 16
speed, optimizing 93
stacking
congure the operation mode 39
staple cartridges
replacing 55
staple jams
stapling mailbox accessory 128
stapler
setting default staple location 38
stapler/stacker accessory
congure the operation mode 39
stapling
congure the operation mode 39
setting default location 38
stapling mailbox accessory
clear staple jams 128
Start Copy button
locating 7
status of printer 5
Stop button
locating 5
storage, job
Mac settings 68
store print jobs 66
stored jobs
creating (Mac) 68
creating (Windows) 66
deleting 69
printing 68
storing jobs
with Windows 66
subnet mask 88
supplies
low threshold settings 102
ordering 42
replacing staple cartridges 55
replacing toner cartridge 51
using when low 102
supplies status 132
support
online 98
system requirements
HP Embedded Web Server 78
minimum 13
T
TCP/IP
manually conguring IPv4
parameters 88
manually conguring IPv6
parameters 88
ENWW Index 151
technical support
online 98
toner cartridge
components 51
low threshold settings 102
replacing 51
using when low 102
toner cartridges
order numbers 51
toner-cartridge status 132
touchscreen
locating features 7
transparencies
printing (Windows) 61
Tray 1
jams 112
loading envelopes 35
paper orientation 22
Tray 2
jams 115
loading 27
Tray 3
jams 115
Tray 4
jams 115
Tray 6
paper jams 118
trays
capacity 10
included 10
locating 2
troubleshooting
jams 110
network problems 144
paper feed problems 103
wired network 144
wireless network 146
troubleshooting tools
HP Embedded Web Server 82
two-sided printing
settings (Windows) 60
U
USB port
enabling 74
locating 4
USB storage accessories
printing from 74
W
Web browser requirements
HP Embedded Web Server 78
Web sites
customer support 98
HP Web Jetadmin, downloading
95
weight, printer 14
Wi-Fi Direct printing 14
Wireless Direct Printing 70
wireless network
troubleshooting 146
wireless network interference 148
152 Index ENWW

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