HP LaserJet Enterprise MFP M631, M632, M633 User Guide ENWW Laser Jet C05300413
User Manual: HP HP LaserJet Enterprise MFP M631, M632, M633 - User Guide
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LaserJet Enterprise MFP M631, M632, M633 User Guide M631dn Flow M631h M632h M633fh M631z www.hp.com/support/ljM631MFP www.hp.com/support/ljM632MFP www.hp.com/support/ljM633MFP M632fht Flow M632z Flow M633z HP LaserJet Enterprise MFP M631, M632, M633 User Guide Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 3, 10/2017 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. Google™ is a trademark of Google Inc. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view ................................................................................................................................................. 2 Printer back view .................................................................................................................................................. 4 Interface ports ...................................................................................................................................................... 5 Control-panel view ............................................................................................................................................... 5 How to use the touchscreen control panel ................................................................................. 8 Printer specifications ............................................................................................................................................................... 9 Technical specifications ...................................................................................................................................... 9 Supported operating systems ......................................................................................................................... 11 Mobile printing solutions .................................................................................................................................. 13 Printer dimensions ............................................................................................................................................ 14 Power consumption, electrical specifications, and acoustic emissions ................................................... 17 Operating environment range ......................................................................................................................... 17 Printer hardware setup and software installation ............................................................................................................ 18 2 Paper trays .............................................................................................................................................................................................. 19 Introduction ............................................................................................................................................................................. 20 Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 21 Tray 1 paper orientation ................................................................................................................................... 22 Use alternative letterhead mode .................................................................................................................... 25 Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 25 Load Tray 2 and the 550-sheet trays ................................................................................................................................. 26 Introduction ........................................................................................................................................................ 26 Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 27 Use alternative letterhead mode .................................................................................................................... 29 Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29 Load the 2,100-sheet high-capacity input tray ................................................................................................................ 30 Load and print envelopes ..................................................................................................................................................... 32 Introduction ........................................................................................................................................................ 32 Print envelopes .................................................................................................................................................. 32 Envelope orientation ......................................................................................................................................... 33 ENWW iii Load and print labels ............................................................................................................................................................. 34 Introduction ........................................................................................................................................................ 34 Manually feed labels ......................................................................................................................................... 34 Label orientation ............................................................................................................................................... 35 Configure the stapling mailbox accessory ......................................................................................................................... 36 Configure the default staple location ............................................................................................................. 36 Configure the operation mode ........................................................................................................................ 37 3 Supplies, accessories, and parts .......................................................................................................................................................... 39 Order supplies, accessories, and parts ............................................................................................................................... 40 Ordering .............................................................................................................................................................. 40 Supplies and accessories ................................................................................................................................. 40 Maintenance/long-life consumables .............................................................................................................. 41 Customer self-repair parts ............................................................................................................................... 41 Configure the HP toner-cartridge-protection supply settings ........................................................................................ 43 Introduction ........................................................................................................................................................ 43 Enable or disable the Cartridge Policy feature ............................................................................................. 43 Use the printer control panel to enable the Cartridge Policy feature .................................. 43 Use the printer control panel to disable the Cartridge Policy feature .................................. 43 Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............ 44 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 44 Troubleshoot Cartridge Policy control panel error messages ............................................... 45 Enable or disable the Cartridge Protection feature ..................................................................................... 45 Use the printer control panel to enable the Cartridge Protection feature .......................... 45 Use the printer control panel to disable the Cartridge Protection feature .......................... 45 Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature .... 45 Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 46 Troubleshoot Cartridge Protection control panel error messages ....................................... 46 Replace the toner cartridge .................................................................................................................................................. 47 Replace the staple cartridge ................................................................................................................................................ 51 4 Print .......................................................................................................................................................................................................... 53 Print tasks (Windows) ............................................................................................................................................................ 54 How to print (Windows) .................................................................................................................................... 54 Automatically print on both sides (Windows) ............................................................................................... 56 Manually print on both sides (Windows) ........................................................................................................ 56 Print multiple pages per sheet (Windows) .................................................................................................... 57 Select the paper type (Windows) .................................................................................................................... 57 Additional print tasks ........................................................................................................................................ 58 Print tasks (OS X) .................................................................................................................................................................... 59 How to print (OS X) ............................................................................................................................................ 59 iv ENWW Automatically print on both sides (OS X) ....................................................................................................... 59 Manually print on both sides (OS X) ................................................................................................................ 59 Print multiple pages per sheet (OS X) ............................................................................................................ 60 Select the paper type (OS X) ............................................................................................................................ 60 Additional print tasks ........................................................................................................................................ 60 Store print jobs on the printer to print later or print privately ........................................................................................ 62 Introduction ........................................................................................................................................................ 62 Create a stored job (Windows) ........................................................................................................................ 62 Create a stored job (OS X) ................................................................................................................................ 64 Print a stored job ............................................................................................................................................... 64 Delete a stored job ............................................................................................................................................ 65 Information sent to printer for Job Accounting purposes ........................................................................... 65 Mobile printing ........................................................................................................................................................................ 66 Introduction ........................................................................................................................................................ 66 Wireless Direct Print and NFC Printing ........................................................................................................... 66 HP ePrint via email ............................................................................................................................................ 67 HP ePrint software ............................................................................................................................................ 67 AirPrint ................................................................................................................................................................. 68 Android embedded printing ............................................................................................................................. 68 Print from the USB port ......................................................................................................................................................... 70 Introduction ........................................................................................................................................................ 70 Enable the USB port for printing ..................................................................................................................... 70 Print USB documents ........................................................................................................................................ 71 5 Copy .......................................................................................................................................................................................................... 73 Make a copy ............................................................................................................................................................................ 74 Copy on both sides (duplex) ................................................................................................................................................. 76 Additional options when copying ........................................................................................................................................ 78 Additional copy tasks ............................................................................................................................................................. 80 6 Scan .......................................................................................................................................................................................................... 81 Set up Scan to Email .............................................................................................................................................................. 82 Introduction ........................................................................................................................................................ 82 Before you begin ............................................................................................................................................... 82 Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 82 Step two: Configure the Network Identification settings ............................................................................ 83 Step three: Configure the Send to Email feature ......................................................................................... 84 Method one: Basic configuration using the Email Setup Wizard ........................................... 84 Method two: Advanced configuration using the Email Setup ................................................ 88 Step four: Configure the Quick Sets (optional) ............................................................................................. 92 Step five: Set up Send to Email to use Office 365 Outlook (optional) ....................................................... 93 ENWW v Introduction ................................................................................................................................... 93 Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account ............................................................................................................................ 93 Set up Scan to Network Folder ............................................................................................................................................ 95 Introduction ........................................................................................................................................................ 95 Before you begin ............................................................................................................................................... 95 Step one: Access the HP Embedded Web Server ......................................................................................... 95 Step two: Set up Scan to Network Folder ...................................................................................................... 96 Method one: Use the Scan to Network Folder Wizard ............................................................ 96 Method two: Use Scan to Network Folder Setup ..................................................................... 97 Step one: Begin the configuration ......................................................................... 97 Step two: Configure the Scan to Network Folder settings ................................ 98 Step three: Complete the configuration ............................................................. 105 Set up Scan to USB Drive .................................................................................................................................................... 106 Introduction ...................................................................................................................................................... 106 Step one: Access the HP Embedded Web Server ....................................................................................... 106 Step two: Enable Scan to USB Drive ............................................................................................................. 107 Step three: Configure the Quick Sets (optional) ......................................................................................... 107 Default scan settings for Scan to USB Drive setup .................................................................................... 108 Default file settings for Save to USB Setup ................................................................................................ 108 Set up Save to SharePoint® (Flow models only) ............................................................................................................. 110 Introduction ...................................................................................................................................................... 110 Before you begin ............................................................................................................................................. 110 Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 110 Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set ............................. 111 Scan and save a file directly to a Microsoft® SharePoint site ................................................................... 113 Quick set scan settings and options for Save to SharePoint® ................................................................. 114 Create a Quick Set ................................................................................................................................................................ 116 Introduction ...................................................................................................................................................... 116 Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 116 Step two: Add and manage Quick Sets ........................................................................................................ 117 Add a Quick Set ........................................................................................................................... 117 Edit a Quick Set ........................................................................................................................... 118 Copy a Quick Set ......................................................................................................................... 118 Remove a Quick Set ................................................................................................................... 119 Quick Set settings and options ................................................................................................. 119 Send a scanned document to one or more email addresses ....................................................................................... 125 Introduction ...................................................................................................................................................... 125 Scan and send a document to email ............................................................................................................ 125 Scan and send to network folder ...................................................................................................................................... 127 Introduction ...................................................................................................................................................... 127 vi ENWW Scan and save the document to a folder .................................................................................................... 127 Scan and send to USB Flash Drive .................................................................................................................................... 129 Introduction ...................................................................................................................................................... 129 Scan and save the document to a USB flash drive .................................................................................... 129 Additional options when scanning .................................................................................................................................... 131 HP JetAdvantage business solutions ............................................................................................................................... 133 Additional scan tasks .......................................................................................................................................................... 134 7 Fax .......................................................................................................................................................................................................... 135 Set up fax .............................................................................................................................................................................. 136 Introduction ...................................................................................................................................................... 136 Set up fax by using the printer control panel ............................................................................................. 136 Change fax configurations ................................................................................................................................................. 137 Fax dialing settings ......................................................................................................................................... 137 General fax send settings .............................................................................................................................. 138 Fax receive settings ........................................................................................................................................ 138 Send a fax ............................................................................................................................................................................. 140 Additional options when faxing ......................................................................................................................................... 142 Additional fax tasks ............................................................................................................................................................. 143 8 Manage the printer .............................................................................................................................................................................. 145 Advanced configuration with HP Embedded Web Server (EWS) .................................................................................. 146 Introduction ...................................................................................................................................................... 146 How to access the HP Embedded Web Server (EWS) ............................................................................... 146 HP Embedded Web Server features ............................................................................................................ 147 Information tab ........................................................................................................................... 147 General tab .................................................................................................................................. 148 Copy/Print tab ............................................................................................................................. 149 Scan/Digital Send tab ................................................................................................................ 150 Fax tab .......................................................................................................................................... 151 Troubleshooting tab .................................................................................................................. 151 Security tab ................................................................................................................................. 152 HP Web Services tab .................................................................................................................. 152 Networking tab ........................................................................................................................... 152 Other Links list ............................................................................................................................ 154 Configure IP network settings ........................................................................................................................................... 155 Printer sharing disclaimer .............................................................................................................................. 155 View or change network settings ................................................................................................................. 155 Rename the printer on a network ................................................................................................................ 155 Manually configure IPv4 TCP/IP parameters from the control panel ..................................................... 156 Manually configure IPv6 TCP/IP parameters from the control panel ..................................................... 156 ENWW vii Link speed and duplex settings .................................................................................................................... 157 Printer security features ..................................................................................................................................................... 158 Introduction ...................................................................................................................................................... 158 Security statements ....................................................................................................................................... 158 Assign an administrator password ............................................................................................................... 158 IP Security ......................................................................................................................................................... 159 Lock the formatter .......................................................................................................................................... 159 Encryption support: HP High Performance Secure Hard Disks ............................................................... 159 Energy-conservation settings ........................................................................................................................................... 160 Introduction ...................................................................................................................................................... 160 Print with EconoMode .................................................................................................................................... 160 Set the sleep timer and configure the printer to use 1 watt or less of power ...................................... 160 Set the sleep schedule ................................................................................................................................... 161 HP Web Jetadmin ................................................................................................................................................................. 162 Software and firmware updates ....................................................................................................................................... 163 9 Solve problems ..................................................................................................................................................................................... 165 Customer support ................................................................................................................................................................ 166 Control panel help system ................................................................................................................................................. 167 Restore factory settings ..................................................................................................................................................... 168 Introduction ...................................................................................................................................................... 168 Method one: Restore factory settings from the printer control panel ................................................... 168 Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers only) .................................................................................................................................................... 168 A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 169 Change the “Very Low” settings ................................................................................................................... 169 For printers with fax capability ................................................................................................. 169 Order supplies ................................................................................................................................................. 170 Printer does not pick up paper or misfeeds .................................................................................................................... 171 Introduction ...................................................................................................................................................... 171 The printer does not pick up paper .............................................................................................................. 171 The printer picks up multiple sheets of paper ............................................................................................ 173 The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 177 Clear paper jams .................................................................................................................................................................. 178 Introduction ...................................................................................................................................................... 178 Paper jam locations ........................................................................................................................................ 179 Auto-navigation for clearing paper jams ..................................................................................................... 180 Experiencing frequent or recurring paper jams? ....................................................................................... 180 Clear paper jams in the document feeder .................................................................................................. 181 Clear paper jams in Tray 1 ............................................................................................................................. 183 Clear paper jams in Trays 2, 3, 4, or 5 ......................................................................................................... 185 viii ENWW Clear paper jams in the 2,100-sheet high-capacity input tray ................................................................ 188 Clear paper jams in the right door and fuser area ..................................................................................... 192 Clear paper jams in the output bin ............................................................................................................... 195 Clear paper jams in the duplexer .................................................................................................................. 195 Clear paper jams in the envelope feeder .................................................................................................... 196 Clear paper jams in the HP Stapling Mailbox .............................................................................................. 198 Clear staple jams ............................................................................................................................................. 200 Improve print quality ........................................................................................................................................................... 203 Introduction ...................................................................................................................................................... 203 Print from a different software program .................................................................................................... 203 Check the paper-type setting for the print job ........................................................................................... 203 Check the paper type setting (Windows) ................................................................................ 203 Check the paper type setting (OS X) ........................................................................................ 204 Check toner-cartridge status ........................................................................................................................ 204 Print a cleaning page ...................................................................................................................................... 204 Visually inspect the toner cartridge ............................................................................................................. 205 Check paper and the printing environment ................................................................................................ 205 Step one: Use paper that meets HP specifications ............................................................... 205 Step two: Check the environment ............................................................................................ 205 Step three: Set the individual tray alignment ........................................................................ 206 Try a different print driver .............................................................................................................................. 206 Check the EconoMode settings ..................................................................................................................... 207 Adjust print density ......................................................................................................................................... 207 Image defects table ............................................................................................................................................................ 209 Improve copy image quality ............................................................................................................................................... 216 Check the scanner glass for dirt and smudges .......................................................................................... 216 Calibrate the scanner ...................................................................................................................................... 217 Check the paper settings ............................................................................................................................... 218 Check the paper size and type configuration ........................................................................ 218 Select the tray to use for the copy ........................................................................................... 218 Check the image-adjustment settings ........................................................................................................ 218 Optimize copy quality for text or pictures ................................................................................................... 219 Edge-to-edge copying .................................................................................................................................... 219 Improve scan image quality ............................................................................................................................................... 220 Check the scanner glass for dirt and smudges .......................................................................................... 220 Check the resolution settings ....................................................................................................................... 221 Check the image-adjustment settings ........................................................................................................ 222 Optimize scan quality for text or pictures ................................................................................................... 222 Check the output-quality settings ................................................................................................................ 223 Improve fax image quality .................................................................................................................................................. 224 Check the scanner glass for dirt and smudges .......................................................................................... 224 ENWW ix Check the send-fax resolution settings ....................................................................................................... 225 Check the image-adjustment settings ........................................................................................................ 226 Optimize fax quality for text or pictures ..................................................................................................... 226 Check the error-correction settings ............................................................................................................. 226 Check the fit-to-page setting ........................................................................................................................ 227 Send to a different fax machine .................................................................................................................... 227 Check the sender's fax machine ................................................................................................................... 227 Solve wired network problems .......................................................................................................................................... 228 Introduction ...................................................................................................................................................... 228 Poor physical connection ............................................................................................................................... 228 The computer is using the incorrect IP address for the printer ............................................................... 228 The computer is unable to communicate with the printer ....................................................................... 229 The printer is using incorrect link and duplex settings for the network ................................................ 229 New software programs might be causing compatibility problems ...................................................... 229 The computer or workstation might be set up incorrectly ...................................................................... 229 The printer is disabled, or other network settings are incorrect ............................................................. 229 Solve wireless network problems ..................................................................................................................................... 230 Introduction ...................................................................................................................................................... 230 Wireless connectivity checklist ..................................................................................................................... 230 The printer does not print after the wireless configuration completes ................................................. 231 The printer does not print, and the computer has a third-party firewall installed .............................. 231 The wireless connection does not work after moving the wireless router or printer .......................... 231 Cannot connect more computers to the wireless printer ........................................................................ 231 The wireless printer loses communication when connected to a VPN .................................................. 232 The network does not appear in the wireless networks list .................................................................... 232 The wireless network is not functioning ..................................................................................................... 232 Reduce interference on a wireless network ............................................................................................... 232 Solve fax problems .............................................................................................................................................................. 233 Checklist for solving fax problems ............................................................................................................... 233 What type of phone line are you using? ................................................................................. 233 Are you using a surge-protection device? .............................................................................. 233 Are you using a phone company voice-messaging service or an answering machine? . 233 Does your phone line have a call-waiting feature? ............................................................... 234 Check fax accessory status ....................................................................................................... 234 General fax problems ..................................................................................................................................... 235 The fax failed to send ................................................................................................................ 235 An Out of Memory status message displays on the printer control panel ........................ 235 Print quality of a photo is poor or prints as a gray box ........................................................ 235 You touched the Stop button to cancel a fax, but the fax was still sent ............................ 235 No fax address book button displays ...................................................................................... 235 Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 235 x ENWW The header is appended to the top of the page when the overlay option is enabled .... 235 A mix of names and numbers is in the recipients box .......................................................... 235 A one-page fax prints as two pages ........................................................................................ 235 A document stops in the document feeder in the middle of faxing ................................... 236 The volume for sounds coming from the fax accessory is too high or too low ............... 236 Index ........................................................................................................................................................................................................... 237 ENWW xi xii ENWW 1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 1 Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 2 3 1 4 5 6 12 7 1 8 9 2 11 10 13 21 22 20 14 23 15 2 19 16 17 2 24 18 1 Control panel with color touchscreen display (tilts up for easier viewing) 2 Document-feeder input tray 3 Document-feeder output bin 4 Document-feeder output extension (extend this when scanning longer—such as legal—paper) 5 Scanner assembly Chapter 1 Printer overview 3 3 ENWW 6 Right door (access for clearing jams) 7 Tray 1 (multipurpose tray) 8 Formatter (contains the interface ports) 9 Slot for a cable-type security lock 10 Power connection 11 Tray 2 12 On/off button 13 Walk-up USB port 14 Output bin 15 Output bin extension 16 Tray 3 17 Tray 4 18 Tray 5 19 3x550-sheet tray (included with the M631z; optional for the M631dn, M631h, M632h, and M633fh) 20 HP Stapling Mailbox (included with the M631z, M632z, and M633z) 21 Hardware integration pocket (for connecting accessories and third-party devices) 22 Keyboard (M632z and M633z only. Pull the keyboard straight out to use it.) CAUTION: ENWW Close the keyboard when it is not in use. 23 Stapler door (included with the M631z, M632z, and M633z 24 1x550-sheet tray and 2,100-sheet high-capacity input tray (included with the M632z and M633z; optional for the M631dn, M631h, M632h, and M633fh) Printer views 3 Printer back view 1 2 3 4 5 4 1 Document feeder cover release latch 2 Document-feeder cover (access for clearing jams) 3 Cartridge door release button 4 Cartridge door (access to the toner cartridge) 5 Serial number and product number label Chapter 1 Printer overview ENWW Interface ports 1 2 3 4 1 Host USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. 2 Hi-Speed USB 2.0 printing port 3 Local area network (LAN) Ethernet (RJ-45) network port 4 Fax port (fax models only) Control-panel view The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens. NOTE: ENWW The features that appear on the Home screen can vary, depending on the printer configuration. Printer views 5 1 2 3 4 5 6 7 8 13 9 10 12 11 1 Home 2 Applications area button Touch the Home button to return to the Home screen. Touch any of the icons to open the application. Swipe the screen sideways to access more applications. NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear. 3 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count field, display hidden errors, and restore the default settings (including the language and keyboard layout). 4 Sign In or Sign Out button Touch the Sign In button to access secured features. Touch the Sign Out button to sign out of the printer. The printer restores all options to the default settings. NOTE: This button displays only if the administrator has configured the printer to require permission for access to features. 5 6 Information button Chapter 1 Printer overview Touch the information button to access a screen that provides access to several types of printer information. Touch the buttons at the bottom of the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode: Place the printer into sleep mode. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device with Wi-Fi. ● Wireless: View or change wireless connection settings (for the z model and for the dn and f models only when an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). ● Fax Number: View the printer fax number (fax models only). ENWW 6 Help 7 Current time Displays the current time. 8 Start Copy button Touch the Start Copy button to start a copy job. 9 Copy count The copy count indicates the number of copies that the printer is set to make. 10 Home-screen page indicator Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. 11 Keyboard Flow models include a physical keyboard. The keys are mapped to a language in the same way the virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual keyboard changes, the keys on the physical keyboard are remapped to match the new settings. button (Flow models only) Touch the Help button to open the embedded help system. NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys for different languages. 12 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: 13 ENWW Hardware integration pocket (HIP) An administrator must enable this port before use. For connecting accessory and third-party devices. Printer views 7 How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. 8 Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Settings icon to open the Settings app. Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe until the Settings app displays. Scroll Touch the screen and then move your finger vertically to scroll the screen up and down. When scrolling through menus, briefly touch the screen to stop the scrolling. Scroll through the Settings app. Chapter 1 Printer overview ENWW Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. ● Technical specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range Technical specifications Model name M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z Product number J8J63A, J8J70A J8J64A, J8J71A, J8J76A J8J65A, J8J72A, J8J78A Paper handling Tray 1 (100-sheet capacity) Tray 2 (550-sheet capacity) 1x550-sheet paper feeder Optional Optional Optional (not available for M631z) Optional Optional Included with the M632z and M633z Optional Optional Optional Not supported Not supported HP Internal USB ports Optional Optional Optional HP Jetdirect 3000w NFC/Wireless Accessory for printing from mobile devices Optional Optional Optional NOTE: The printer supports as many as six input trays. 1x550-sheet feeder plus 2,100sheet high-capacity feeder Automatic duplex printing Envelope feeder cassette for printing up to 75 envelopes HP Stapling Mailbox Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 Easy-access USB port for printing and scanning without a computer and upgrading the firmware Hardware integration pocket (HIP) for connecting accessories and third-party devices ENWW Printer specifications 9 Model name M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z Product number J8J63A, J8J70A J8J64A, J8J71A, J8J76A J8J65A, J8J72A, J8J78A Internal Storage Integrated HP Wi-Fi Direct accessory for printing from mobile devices Not supported Not supported M631z and M633z HP Jetdirect 2900nw Print Server Accessory for wireless connectivity Optional Optional Optional 16 GB eMMC hard drive M631dn Not supported Not supported 320 GB HP High-Performance Secure Hard Disk Memory 1.75 GB base memory, expandable to 2.5 GB 2.25 GB base memory, expandable to 3 GB Not supported Not supported Not supported Optional Optional Not supported Not supported Prints 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper M631dn M631h M631z Prints 61 ppm on A4 and 65 ppm on letter-size paper M632h M632fht M632z Prints 71 ppm on A4 and 75 ppm on letter-size paper Not supported M633fh M633z Optional Included with M632fht, M633fh; optional for the M631h Copies 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper M631dn M631h M631z Copies 61 ppm on A4 and 65 ppm on letter-size paper M632h M632fht M632z M633fh M633z Security HP Trusted Platform Module for encrypting all data that passes through the printer Control-panel display and input Touchscreen control panel Retractable keyboard Print Included with the M632h; optional for the M631dn Optional Easy-access USB printing (no computer required) Fax Copy and scan NOTE: Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP Copies 71 ppm on A4 and 75 ppm on letter-size paper 10 Chapter 1 Printer overview ENWW Model name M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z Product number J8J63A, J8J70A J8J64A, J8J71A, J8J76A J8J65A, J8J72A, J8J78A Scans at 75 images per minute (ipm) (monochrome or color). Scans at 120 ipm (monochrome and color). Easy-access USB copying and scanning (no computer required) 150-page document feeder with electronic duplex copying and scanning Digital Send HP EveryPage Technologies including ultrasonic multi-feed detection Not supported Not supported Embedded optical character recognition (OCR) provides the ability to convert printed pages into text that can be edited or searched using a computer. Not supported Not supported SMART Label feature provides paper-edge detection for automatic page cropping Not supported Not supported Automatic page orientation for pages that have at least 100 characters of text. Not supported Not supported Automatic tone adjustment sets contrast, brightness, and background removal for each page. Not supported Not supported Not supported Not supported Send to E-mail, Save to USB, and Save to Network Folder Send documents to SharePoint® Supported operating systems The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the software installer. Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer: www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer. ENWW Printer specifications 11 1. Go to 123.hp.com/LaserJet. 2. Follow the steps provided to download the printer software. Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. Table 1-1 Supported operating systems and print drivers 12 Operating system Print driver (for Windows, or the installer on the web for OS X) Notes Windows® XP SP3, 32-bit The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation. Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best effort support for the discontinued XP operating system. Some features of the print driver are not supported. Windows Vista®, 32-bit The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation. Microsoft retired mainstream support for Windows Vista in April 2012. HP will continue to provide best effort support for the discontinued Vista operating system. Some features of the print driver are not supported. Windows Server 2003 SP2, 32-bit The “HP PCL.6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Microsoft retired mainstream support for Windows Server 2003 in July 2010. HP will continue to provide best effort support for the discontinued Server 2003 operating system. Some features of the print driver are not supported. Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation. Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation. Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system. Some features of the print driver are not supported. Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the discontinued Server 2008 operating system. Chapter 1 Printer overview ENWW Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver (for Windows, or the installer on the web for OS X) Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2012 R2, 64-bit The PCL 6 printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. OS X 10.10 Yosemite, OS X 10.11 El Capitan, OS X 10.12 Sierra The HP print driver is available for download from 123.hp.com/LaserJet. The HP installer software for OS X is not included in the HP Software Installer. Notes For OS X, download the installer from 123.hp.com/LaserJet. 1. Go to 123.hp.com/LaserJet. 2. Follow the steps provided to download the printer software. NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP for HP's all-inclusive help for the printer. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links. Table 1-2 Minimum system requirements Windows OS X ● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.0 connection or a network connection ● 1 GB of available hard-disk space ● 400 MB of available hard-disk space ● 1 GB RAM (32-bit) or 2 GB RAM (64-bit) Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: ENWW Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. Printer specifications 13 ● Wi-Fi Direct (wireless models only) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● HP All-in-One Remote app for iOS and Android devices ● HP ePrint software ● Google Cloud Print ● AirPrint ● Android Printing Printer dimensions Table 1-3 Dimensions for base models (M631dn, M631h Flow, M632h, M633fh) Printer fully closed Printer fully opened Height 640 mm (25.2 in) 865 mm (34.1 in) Depth 558 mm (22 in) 805 mm (31.7 in) Width 512 mm (20.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 33.2 kg (73.2 lb) Table 1-4 Dimensions for M631z Printer fully closed Printer fully opened Height 1,234 mm (48.6 in) 1,500 mm (59.1 in) Depth 658 mm (25.9 in) 890 mm (35 in) Width 661 mm (26 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 62.5 kg (137.8 lb) Table 1-5 Dimensions for M632fht 14 Printer fully closed Printer fully opened Height 1,094 mm (43.2 in) 1,365 mm (53.7 in) Depth 600 mm (26 in) 890 mm (35 in) Width 665 mm (26.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 52.5 kg (115.8 lb) Chapter 1 Printer overview ENWW Table 1-6 Dimensions for M632z Flow, M633z Flow Printer fully closed Printer fully opened Height 1,234 mm (48.5 in) 1,500 mm (59.1 in) Depth 658 mm (25.9 in) 890 mm (35 in) Width 661 mm (26 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 64.3 kg (141.8 lb) Table 1-7 Dimensions for the 1x550-sheet paper feeder Accessory fully closed Accessory fully opened Height 148 mm (5.8 in) 148 mm (5.8 in) Depth 558 mm (22 in) 869 mm (34.2 in) Width 512 mm (20.15 in) 617 mm (24.3 in) Weight 6.8 kg (15 lb) Table 1-8 Dimensions for the printer with a 1x550-sheet paper feeder Printer fully closed Printer fully opened Height 766 mm (30.15 in) 1,010 mm (39.8 in) Depth 558 mm (22 in) 890 mm (35 in) Width 512 mm (20.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 40 kg (88.2 lb) Table 1-9 Dimensions for the 1x550-sheet feeder with printer stand Accessory fully closed Accessory fully opened Height 478 mm (18.8 in) 478 mm (18.8 in) Depth 658 mm (25.9 in) 1,050 mm (41.3 in) Width 660 mm (26 in) 980 mm (38.6 in) Weight 19.28 kg (42.5 lb) Table 1-10 Dimensions for the printer with a 1x550-sheet feeder with printer stand ENWW Printer fully closed Printer fully opened Height 1,094 mm (43.2 in) 1,365 mm (53.7 in) Depth 600 mm (26 in) 890 mm (35 in) Printer specifications 15 Table 1-10 Dimensions for the printer with a 1x550-sheet feeder with printer stand (continued) Printer fully closed Printer fully opened Width 665 mm (26.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 52.5 kg (115.8 lb) Table 1-11 Dimensions for the 1x550-sheet feeder and 2,100-sheet HCI with stand Accessory fully closed Accessory fully opened Height 478 mm (18.8 in) 478 mm (18.8 in) Depth 658 mm (25.9 in) 975 mm (38.4 in) Width 660 mm (26 in) 980 mm (38.6 in) Weight 24.5 kg (54 lb) Table 1-12 Dimensions for the printer with a 1x550-sheet feeder and 2,100-sheet HCI with stand Printer fully closed Printer fully opened Height 1,090 mm (42.9 in) 1,360 mm (53.5 in) Depth 658 mm (25.9 in) 890 mm (35 in) Width 660 mm (26 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 57.7 kg (127.2 lb) Table 1-13 Dimensions for the envelope feeder cassette Accessory fully closed Accessory fully opened Height 148 mm (5.8 in) 148 mm (5.8 in) Depth 558 mm (22 in) 869 mm (34.2 in) Width 512 mm (20.15 in) 617 mm (24.3 in) Weight 6.9 kg (15.3 lb) Table 1-14 Dimensions for the printer with an envelope feeder 16 Printer fully closed Printer fully opened Height 766 mm (30.15 in) 1,010 mm (39.8 in) Depth 558 mm (22 in) 890 mm (35 in) Width 512 mm (20.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 39.6 kg (87.3 lb) Chapter 1 Printer overview ENWW Table 1-15 Dimensions for the printer with an HP Stapling Mailbox 1 Printer fully closed Printer fully opened Height 779 mm (30.7 in) 890 mm (35 in) Depth 558 mm (22 in) 890 mm (35 in) Width 512 mm (20.15 in) 1,030 mm (40.5 in) Weight (with toner cartridge) 39.8 kg (87.7 lb) These values are subject to change. For current information, go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating environment range Table 1-16 Operating environment range ENWW Environment Recommended Allowed Temperature 17° to 25°C (62.6° to 77°F) 15° to 32.5°C (59° to 90.5°F) Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH Altitude Not applicable 0 to 3048 m (0 to 10,000 ft) Printer specifications 17 Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP for HP's all-inclusive help for the printer. Find the following support: 18 ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Chapter 1 Printer overview ENWW 2 Paper trays ● Introduction ● Load paper to Tray 1 (multipurpose tray) ● Load Tray 2 and the 550-sheet trays ● Load the 2,100-sheet high-capacity input tray ● Load and print envelopes ● Load and print labels ● Configure the stapling mailbox accessory For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 19 Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. 20 Chapter 2 Paper trays ENWW Load paper to Tray 1 (multipurpose tray) The following information describes how to load paper in Tray 1. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. ENWW Load paper to Tray 1 (multipurpose tray) 21 3. Use the blue adjustment latch to spread the paper guides to the correct size, and then load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 22. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 4. Using the blue adjustment latch, adjust the side guides so that they touch the paper stack, but do not bend it. Tray 1 paper orientation Table 2-1 Tray 1 paper orientation 22 Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Face-down Chapter 2 Paper trays Bottom edge leading into the printer ENWW Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Landscape Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-up 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Face-down Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-up Automatic 2-sided printing or with Alternative Letterhead Mode enabled ENWW Top edge leading into the printer Top edge toward the front of the printer Top edge toward the front of the printer Load paper to Tray 1 (multipurpose tray) 23 Table 2-1 Tray 1 paper orientation (continued) 24 Paper type Image orientation Duplex mode Paper size How to load paper Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS)) Holes toward the front of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Holes toward the front of the printer Chapter 2 Paper trays ENWW Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ENWW ● Print/Copy ● Manage Trays ● Alternative Letterhead Mode Select Enabled, and then touch the Save button or press the OK button. Load paper to Tray 1 (multipurpose tray) 25 Load Tray 2 and the 550-sheet trays Introduction The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. Adjust the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 27. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 26 Chapter 2 Paper trays ENWW 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel. 7. Y X Select the correct type and size, and then touch the OK button. Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up ENWW Top edge at the left side of the tray Load Tray 2 and the 550-sheet trays 27 Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Prepunched Image orientation Duplex mode Paper size How to load paper Landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-down 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Double Japan Postcard Rotated (Double Postcard (JIS)) Face-up Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-down Portrait or landscape Automatic 2-sided printing or with Alternative Letterhead Mode enabled 28 Chapter 2 Paper trays Top edge toward the back of the tray Top edge toward the back of the tray Holes toward the back of the tray Holes toward the front of the tray ENWW Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ENWW ● Copy/Print or Print ● Manage Trays ● Alternative Letterhead Mode Select Enabled, and then touch the Save button or press the OK button. Load Tray 2 and the 550-sheet trays 29 Load the 2,100-sheet high-capacity input tray The following information describes how to load paper in the high-capacity input tray. This tray is part of the 1x550-sheet and 2,100-sheet high-capacity input feeder, which is included with the M632z and M633z models. This tray holds up to 2,100 sheets of 75 g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. 30 Adjust the paper-size lever to the correct position for the paper. Chapter 2 Paper trays ENWW 3. Load paper into the tray. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 7. Select the correct type and size, and then touch the OK button. ENWW Load the 2,100-sheet high-capacity input tray 31 Load and print envelopes Introduction The following information describes how to load and print envelopes. Use Tray 1 or the envelope feeder accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds 75 envelopes, depending on envelope design and environmental conditions. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes Print envelopes from Tray 1 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click or tap the Paper/Quality tab. 4. In the Paper size drop-down list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job. Print envelopes from the envelope feeder accessory 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 32 3. Click or tap the Paper/Quality tab. 4. Complete one of the following steps: Chapter 2 Paper trays ENWW ● In the Paper size drop-down list, select the correct size for the envelopes. ● In the Paper type drop-down list, select Envelope. ● In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the envelope feeder. 5. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. Envelope orientation Tray Envelope size How to load Tray 1 Envelope #9, Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope C6, Envelope DL Face-down Envelope #9, Envelope #10, Envelope Monarch, Envelope B5, Envelope C5, Envelope C6, Envelope DL Face-up Envelope feeder accessory ENWW Top edge toward the front of the printer Top edge toward the front of the printer Load and print envelopes 33 Load and print labels Introduction The following information describes how to load and print labels. To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. NOTE: Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened and closed. Manually feed labels 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. 3. Click the Paper/Quality tab. 4. In the Paper size drop-down list, select the correct size for the sheets of labels. 5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed. NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3. 34 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job. Chapter 2 Paper trays ENWW Label orientation Tray How to load labels Trays 2-5 Face-up Top edge at the right of the tray ENWW Load and print labels 35 Configure the stapling mailbox accessory The following information describes how to load staples and configure the options for the stapling mailbox accessory. The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode, mailbox mode, or function separator mode. ● Configure the default staple location ● Configure the operation mode Configure the default staple location 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● Copy/Print ● Default Print Options ● Staple Select a staple location from the list of options, and then touch the Save button. The following options are available: ● None: No staples ● Top left or right: If the document has portrait orientation, the staple is in the top left corner of the short edge of the paper. If the document has landscape orientation, the staple is in the top right corner of the long edge of the paper. ● Top left: The staple is in the top left corner of the short edge of the paper. ● Top right: The staple is in the top right corner of the long edge of the paper. 1 2 36 1 Top left corner of the short edge of the paper 2 Top right corner of the long edge of the paper Chapter 2 Paper trays ENWW Configure the operation mode Use this procedure to configure how the printer sorts jobs into the output bins. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● Manage Stapler/Stacker ● Operation Mode Select a mode from the list of options, and then touch the Save button. The following options are available: ● Mailbox: The printer places jobs in different bins according to the person who sent them. ● Stacker: The printer stacks jobs in the bins from bottom to top. ● Function Separator: The printer places jobs in different bins according to printer function such as print jobs, copy jobs, or fax jobs. To configure the HP print driver for the selected operation mode, complete the following steps: NOTE: Changing the operation mode causes the printer to restart. Windows XP and Vista (Server 2003/2008) HP PCL.6 drivers do not support output devices. Windows® 7 1. Make sure the printer is turned on and connected tot he computer or a network. 2. Open the Windows® Start menu, and then click Devices and Printers. 3. Right-click the name of the printer, and then select Printer Properties. 4. Click the Device Settings tab. 5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now. Windows® 8.0, 8.1, and 10 1. Right-click on the bottom-left corner of the screen. 2. Select Control Panel. Under Hardware and Sound, select View devices and printers. 3. Right-click the name of the printer, and then select Printer Properties. 4. Click the Device Settings tab. 5. Select Update Now. Or, in the drop-down menu next to Automatic Configuration, select Update Now. NOTE: Newer V4 drivers do not support Update Now. For these drivers, manually configure the operation mode under Accessory Output Bin. OS X ENWW 1. From the Apple menu, click System Preferences. 2. Select Print & Scan (or Printers & Scanners). Configure the stapling mailbox accessory 37 38 3. Select the printer, and then select Options & Supplies. Select Driver. 4. Manually configure the Accessory Output Mode. Chapter 2 Paper trays ENWW 3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridge ● Replace the staple cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 39 Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies. Supplies and accessories Item Description Cartridge number Part number HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge Extra high-capacity replacement toner cartridge 37Y CF237Y HP 37X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement toner cartridge 37X CF237X HP 37A Black Original LaserJet Toner Cartridge Standard-capacity replacement toner cartridge 37A CF237A HP Staple Cartridge Refill Replacement staple cartridge Not applicable C5967A 1 GB Memory DIMM Kit Memory upgrade kit Not applicable E5K48A HP LaserJet 550-sheet Paper Tray Optional input tray Not applicable J8J89A HP LaserJet 1x550-sheet paper feeder with cabinet Optional input tray with cabinet stand Not applicable J8J91A HP LaserJet 1x550-sheet feeder plus 2,100-sheet HCI feeder with stand Optional input tray with high-capacity input feeder and stand Not applicable J8J92A HP LaserJet 3x550-sheet paper feeder with cabinet Optional input trays (three) with cabinet Not applicable J8J93A HP LaserJet Envelope Feeder Optional envelope feeder input tray Not applicable J8J90A HP Internal USB Ports Optional USB ports for connecting third-party devices Not applicable B5L28A HP Secure High Performance Hard Disk Drive Replacement hard drive Not applicable B5L29A HP Foreign Interface Harness (FIH) Optional interface portal Not applicable B5L31A HP LaserJet MFP Analog Fax Accessory 500 Analog fax accessory Not applicable CC487A Supplies Accessories 40 Chapter 3 Supplies, accessories, and parts ENWW Item Description Cartridge number Part number HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A HP Jetdirect 3000w NFC/ Wireless Accessory Wireless accessory for “touch” printing from mobile devices Not applicable J8030A HP Trusted Platform Module Accessory Automatic encryption accessory Not applicable F5S62A Maintenance/long-life consumables Maintenance/LLC Kit Part number Estimated life1 HP LaserJet 110v Maintenance Kit J8J87A 225,000 pages HP LaserJet 220v Maintenance Kit J8J88A 225,000 pages HP 300 ADF Roller Replacement Kit J8J95A 150,000 pages 1 HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied guarantee or warrantable. The LLC life test conditions ● Print coverage: 5% evenly distributed across the page ● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH) ● Media size: Letter/A4 ● Media weight: 75 g/m2 (20 lb) plain media ● Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from the conditions above: ● Media narrower than Letter/A4 widths (thermal slow downs equal more rotations) ● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components) ● Print jobs smaller than 4 image (smaller jobs mean more thermal cycling and more rotations) Customer self-repair parts The following parts are available for the printer. ENWW ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Order supplies, accessories, and parts 41 42 Item Description Self-replacement options Part number HP LaserJet Keyboard Overlay Kit for Simplified Chinese and Traditional Chinese Keyboard overlay for China Mandatory A7W12A HP LaserJet Keyboard Overlay Kit Sweden Keyboard overlay for Sweden Mandatory A7W14A Chapter 3 Supplies, accessories, and parts ENWW Configure the HP toner-cartridge-protection supply settings ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3 and later. ● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed. ● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed. Both features are off by default. Follow these procedures to enable or disable them. Enable or disable the Cartridge Policy feature NOTE: Enabling or disabling this feature might require entering an administrator password. Use the printer control panel to enable the Cartridge Policy feature 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ● Manage Supplies ● Cartridge Policy Select Authorized HP. Use the printer control panel to disable the Cartridge Policy feature NOTE: ENWW Enabling or disabling this feature might require entering an administrator password. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: Configure the HP toner-cartridge-protection supply settings 43 3. ● Manage Supplies ● Cartridge Policy Select Off. Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 44 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Chapter 3 Supplies, accessories, and parts ENWW Troubleshoot Cartridge Policy control panel error messages Error message Description Recommended action 10.0X.30 UnauthorizedCartridge The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing. Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge. Enable or disable the Cartridge Protection feature NOTE: Enabling or disabling this feature might require entering an administrator password. Use the printer control panel to enable the Cartridge Protection feature 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Manage Supplies ● Cartridge Protection 3. Select Protect Cartridges. 4. When the printer prompts to confirm, select Continue to enable the feature. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed. Use the printer control panel to disable the Cartridge Protection feature 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ● Manage Supplies ● Cartridge Protection Select Off. Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature 1. Open the HP Embedded Web Server (EWS): a. ENWW From the Home screen on the printer control panel, touch the Information icon to display the IP address or host name. Network icon, and then touch the Configure the HP toner-cartridge-protection supply settings 45 b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list. 5. Click the Apply button to save the changes. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed. Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list. 5. Click the Apply button to save the changes. Troubleshoot Cartridge Protection control panel error messages Error message Description Recommended action 10.0X.57 Protected Cartridge The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection. Replace the cartridge with a new toner cartridge. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing. 46 Chapter 3 Supplies, accessories, and parts ENWW Replace the toner cartridge This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. Table 3-1 Toner cartridge information Item Description Cartridge number Part number HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge Extra high-capacity replacement toner cartridge 37Y CF237Y HP 37X High Yield Black Original LaserJet Toner Cartridge High-capacity replacement toner cartridge 37X CF237X HP 37A Black Original LaserJet Toner Cartridge Standard-capacity replacement toner cartridge 37A CF237A Do not remove the toner cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. The following illustration shows the toner-cartridge components. HP 37X/HP 37A HP 37Y 11 33 2 2 33 2 2 1 Handle (HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge 2 Memory chip 3 Imaging drum CAUTION: ENWW 11 Do not touch the imaging drum. Fingerprints can cause print-quality problems. Replace the toner cartridge 47 CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner cartridge box. 48 1. Press the cartridge door release button to open the door. 2. Pull out the cartridge drawer. 3. Grasp the handle or indentation of the used toner cartridge and pull up to remove it. Chapter 3 Supplies, accessories, and parts ENWW 4. Remove the new toner cartridge from its protective bag. 5. Hold both ends of the toner cartridge and rock it 5-6 times. 6. Remove the cartridge shipping cover. 7. Place the toner cartridge in the cartridge drawer. ENWW Replace the toner cartridge 49 8. Close the toner cartridge drawer. 9. Close the cartridge door. 10. Pack the used toner cartridge into the box that the new cartridge came in. Adhere the prepaid shipping label to the box, and return the used cartridge to HP for recycling. 50 Chapter 3 Supplies, accessories, and parts ENWW Replace the staple cartridge 1. Open the stapler door. 2. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out. 2 ENWW Replace the staple cartridge 51 3. Insert the new staple cartridge into the stapler and push on the colored handle until it snaps into place. 2 4. 52 Close the stapler door. Chapter 3 Supplies, accessories, and parts ENWW 4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 53 Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 54 NOTE: For more information, click the Help (?) button in the print driver. NOTE: The print driver might look different than what is shown here, but the steps are the same. Chapter 4 Print ENWW ENWW 3. Clickthe tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab. 4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click the Print button to print the job. Print tasks (Windows) 55 Automatically print on both sides (Windows) Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 56 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the first side of the job. 6. Retrieve the printed stack from the output bin, and place it in Tray 1. 7. If prompted, touch the appropriate control panel button to continue. Chapter 4 Print ENWW Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down, select the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click OK. 8. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel. 9. Load the tray with the specified type and size of paper, and then close the tray. 10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 11. Select the correct type and size, and then touch the OK button. ENWW Print tasks (Windows) 57 Additional print tasks Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Instructions are available for performing specific print tasks, such as the following: 58 ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document Chapter 4 Print ENWW Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: ENWW The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer, and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print tasks (OS X) 59 Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button. Select the paper type (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. NOTE: 4. The name of the item varies for different software programs. Select from the Media & Quality or Paper/Quality options. NOTE: This list contains the master set of options available. Some options are not available on all printers. 5. ● Media Type: Select the option for the type of paper for the print job. ● Print Quality: Select the resolution level for the print job. ● Edge-To-Edge Printing: Select this option to print close to the paper edges. ● EconoMode: Select this option to conserve toner when printing drafts of documents. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Instructions are available for performing specific print tasks, such as the following: 60 ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to fit a specific paper size Chapter 4 Print ENWW ENWW ● Print the first or last pages of the document on different paper ● Print watermarks on a document Print tasks (OS X) 61 Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a stored job (OS X) ● Print a stored job ● Delete a stored job ● Information sent to printer for Job Accounting purposes Create a stored job (Windows) Store jobs on the printer for private or delayed printing. NOTE: The print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 62 Chapter 4 Print ENWW 3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later. ● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ENWW ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. 6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job. 7. For information about how to print the job, see the topic for "Print a stored job." Store print jobs on the printer to print later or print privately 63 Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power. ● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later. ● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one. 6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN number. 7. Click the Print button to process the job. Print a stored job Use the following procedure to print a job that is stored in the printer memory. 64 1. From the Home screen on the printer control panel, select Print. 2. Select Print from Job Storage 3. Select Choose, and then select the name of the folder where the job is stored. 4. Select the name of the job. If the job is private or encrypted, enter the PIN or password. 5. To adjust the number of copies, select the number of copies field in the bottom-left corner of the screen. Use the keypad to enter the number of copies to print. 6. Select Print to print the job. Chapter 4 Print ENWW Delete a stored job When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the printer can store, complete the following procedure: 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Copy/Print or Print ● Manage Stored Jobs ● Temporary Job Storage Limit 3. Use the keypad to enter the number of jobs that the printer stores. 4. Select Done to save the setting. Use the following procedure to delete a job that is stored in the printer memory. 1. From the Home screen on the printer control panel, select Print. 2. Select Print from Job Storage. 3. Select Choose, and then select the name of the folder where the job is stored. 4. Select the name of the job. If the job is private or encrypted, enter the PIN or password. 5. Select the Trash icon to delete the job. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature. ENWW Store print jobs on the printer to print later or print privately 65 Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wireless Direct Print and NFC Printing ● HP ePrint via email ● HP ePrint software ● AirPrint ● Android embedded printing Wireless Direct Print and NFC Printing HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router. The printer does not need to be connected to the network for this mobile walk-up printing to work. Use Wireless Direct Print to print wirelessly from the following devices: ● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app ● Android mobile devices using the HP ePrint App or the Android embedded print solution ● PC and Mac devices using the HP ePrint Software For more information on wireless printing, go to www.hp.com/go/wirelessprinting. NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. 66 ● Networking ● Wireless Direct ● Status Select On, and then select OK to enable wireless printing. Chapter 4 Print ENWW NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wireless Direct Name for easier printer identification for HP Wireless Direct printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by selecting the Information icon, and then selecting the Network icon or the Wireless icon. Complete the following procedure to change the printer Wireless Direct name: 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ● Networking ● Wireless Direct ● Wireless Direct Name Use the keypad to change the name in the Wireless Direct Name text field. Select OK. HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device. To use HP ePrint, the printer must meet these requirements: ● The printer must be connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. NOTE: 4. Enabling Web Services might take several minutes. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ENWW Mobile printing 67 ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options. ● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®. Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL. Windows and OS X also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud. Go to www.hp.com/go/eprintsoftware for drivers and information. NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage. NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver. NOTE: HP ePrint Software does not support USB printing. AirPrint Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/LaserJetMobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections. Android embedded printing HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The printer must be connected to the same network (sub-net) as the Android device. The print solution is built into the many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. 68 Chapter 4 Print ENWW For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing 69 Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port: Method one: Enable the USB port from the printer control-panel menus 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● USB Settings ● Print From USB Drive Settings ● Enable Print From USB Drive Select the Enabled option. Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 70 2. Open the Copy/Print tab. 3. On the left side of the screen, click Retrieve from USB Setup. Chapter 4 Print ENWW 4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home screen on the printer control panel, select Print. 3. Select Print from USB Drive. 4. Touch Choose, and then select the name of the document to print. Touch Select. NOTE: ENWW The document might be in a folder. Open folders as necessary. 5. To adjust the number of copies, touch the number of copies field in the bottom-left corner of the screen. Use the keypad to enter the number of copies to print. 6. Select Print to print the document. Print from the USB port 71 72 Chapter 4 Print ENWW 5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional options when copying ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 73 Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. In the Options pane, select the number of copies. 4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or photos. Select one of the predefined options. 5. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Use these buttons to toggle between two-page view and thumbnail view. More options are available in thumbnail view than in two-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: 74 Chapter 5 Copy These buttons are available only in the thumbnail view. ENWW Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 7. ENWW When the document is ready, touch Start to begin copying. Make a copy 75 Copy on both sides (duplex) 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. In the Options pane, select Sides. 4. Select Original Sides, and then select the option that describes the original document: ● Use Automatically detect to detect whether the original is printed on one or both sides of the page. NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. 5. ● Use 1-sided for originals that are printed on one side of the page. ● Use 2-sided for originals that are printed on both sides of the page. ● Enable or disable Pages Flip Up to determine on which edge of the page a 2-sided original flips. Select Output Sides, and then select one of these options: ● Match original: The output will match the format of the original. For example, if the original is 1-sided, the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the original is 1-sided, the output will be 2-sided book-style. NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. 6. ● 1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the output will be 2-sided book-style. ● 2-sided: The output will be 2-sided. ● Enable or disable Pages Flip Up to determine on which edge of the page the 2-sided output flips. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 7. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Use these buttons to toggle between two-page view and thumbnail view. More options are available in thumbnail view than in two-page view. 76 Chapter 5 Copy ENWW Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 8. ENWW When the document is ready, touch Start to begin copying. Copy on both sides (duplex) 77 Additional options when copying The following settings are available in the Options list when copying. NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers. Number of Copies Specify the number of copies to make. Load and Save Settings Load Quick Set: Load copy settings from a saved Quick Set. NOTE: Use the HP Embedded Web Server to create and save Quick Sets. Save Defaults: Save the current settings in the Options list as default settings for future copy jobs. Sides Specify whether the original document is printed on one side or both sides, and whether the copies are to be printed on one side or both sides. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. For color printers only. Staple Specify the placement of staples. For printers with automatic finishing accessories only. This feature does not apply to printers with convenience staplers.) Staple/Hole Punch Specify the number and placement of punched holes. For printers with hole-punch accessories only. Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. Book Mode: Scan an open book and output each page of the book onto different pages. 2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass. Reduce/Enlarge Scale the size of the scanned document up or down. Original Size Specify the paper size for the original document. Paper Selection Specify the paper size and type for the copies. Booklet Format and rearrange original scanned images into pages that print as a booklet. Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation. Pages per Sheet Copy multiple sheets of paper onto a single sheet. Select one, two, or four pages per sheet. Output Bin Specify which output bin to use for the job when the printer output bins are configured for mailbox mode. For printers with multiple output bins only. 78 Chapter 5 Copy NOTE: This option does not appear when the output bins are configured for stacker mode or function-separator mode. ENWW Paper Path Select a specific paper path: For printers that have an option to flip pages inside the paper path. Face-up (straightest path): Pages output to the bin in the opposite order that they were placed in the document feeder. Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. Face-down (correct order): Pages are stacked in the same order as they were placed in the document feeder. Darkness: Increase or decrease the amount of white and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos. Edge-to-Edge Scan and print a copy closer to the edge of the page than is normally allowed. Printing close to the edge can result in some print-quality issues. Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image. Collate Assemble each set of pages in the same order as the original document when making multiple copies of a document. Automatically Straighten Automatically straighten a scanned image. NOTE: Available on Flow models only. This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. Blank Page Suppression NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. Multi-feed Detection ENWW Exclude blank pages in the original document from scanned images. This feature is useful for scanning pages printed on both sides to eliminate blank pages in the resulting scanned document. Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more than one page at a time being fed in the document feeder. When disabled, scanning continues when a multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive notes on them, or thick paper. Additional options when copying 79 Additional copy tasks Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Instructions are available for performing specific copy tasks, such as the following: 80 ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format Chapter 5 Copy ENWW 6 Scan ● Set up Scan to Email ● Set up Scan to Network Folder ● Set up Scan to USB Drive ● Set up Save to SharePoint® (Flow models only) ● Create a Quick Set ● Send a scanned document to one or more email addresses ● Scan and send to network folder ● Scan and send to USB Flash Drive ● Additional options when scanning ● HP JetAdvantage business solutions ● Additional scan tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 81 Set up Scan to Email ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Network Identification settings ● Step three: Configure the Send to Email feature ● Step four: Configure the Quick Sets (optional) ● Step five: Set up Send to Email to use Office 365 Outlook (optional) Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard for basic and Email Setup for advanced. Use the following information to set up the Scan to Email feature. Before you begin To set up the Scan to Email feature, the printer must have an active network connection. Administrators need the following information before beginning the configuration process. ● Administrative access to the printer ● DNS suffix (e.g., companyname.com) ● SMTP server (e.g., smtp.mycompany.com) NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like "Gmail smtp server name" or "Yahoo smtp server name" to search. ● SMTP server authentication requirements for outgoing email messages, including the user name and password used for authentication, if applicable. NOTE: Consult your email service provider's documentation for information on digital sending limits for your email account. Some providers may temporarily lock your account if you exceed your sending limit. Step one: Access the HP Embedded Web Server (EWS) 1. 82 From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. Chapter 6 Scan icon, and then touch the ENWW 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. Step two: Configure the Network Identification settings NOTE: Configuring email setup on the Networking tab is an advanced process and might require the assistance of a system administrator. 1. Using the EWS top navigation tabs, click Networking. NOTE: For configuring the network settings for use with Office 365, Step five: Set up Send to Email to use Office 365 Outlook (optional) on page 93 ENWW 2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the Network Identification tab of the EWS. 3. On the TCP/IP Settings dialog, click the Network Identification tab. Set up Scan to Email 83 4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click OK. Step three: Configure the Send to Email feature The two options for configuring Send to Email are the Email Setup Wizard for basic configuration and Email Setup for advanced configuration. Use the following options to configure the Send to Email feature: ● Method one: Basic configuration using the Email Setup Wizard ● Method two: Advanced configuration using the Email Setup Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 84 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards. Chapter 6 Scan ENWW 3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link. NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to proceed with the configuration and enable the Scan to Email feature upon completion. 4. On the Configure Email Servers (SMTP) dialog, select one of the following options and complete the steps: Option one: Use a server already in use by Email ▲ Select Use a server already in use by Email, and then click Next. Option two: Search network for outgoing email server NOTE: This option finds outgoing SMTP servers inside your firewall only. a. Select Search network for outgoing email server, and then click Next. b. Select the appropriate server from the Configure Email Server (SMTP) list, and then click Next. c. Select the option that describes the server’s authentication requirements: – Server does not require authentication: Select Server does not require authentication, and then click Next. -OR- – Server requires authentication: From the drop-down list, select an authentication option: ○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials of user to connect after Sign In at the control panel, and then click Next. -OR- ○ ENWW Always use these credentials: Select Always use these credentials, enter the User name and Password, and then click Next. Set up Scan to Email 85 Option three: Add SMTP server a. Select Add SMTP server b. Enter the Server Name and Port Number, and then click Next. NOTE: In most cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration. c. Select the appropriate server authentication option: – Server does not require authentication: Select Server does not require authentication, and then click Next. -OR- – Server requires authentication: Select an option from the Server requires authentication dropdown list: ○ Use credentials of user to connect after Sign In at the control panel: Select Use credentials of user to connect after Sign In at the control panel, and then click Next. -OR- ○ 5. Always use these credentials: Select Always use these credentials, enter the User name and Password, and then click Next. On the Configure Email Settings dialog, enter the following information about for the sender’s email address, and then click Next. NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email. Option Description From Select one of the following options from the From drop-down list: (Required) ● User’s address (sign-in required) ● Default From: Enter a default email address and display name in the Default From Email Address and Default Display Name fields NOTE: Create an email account for the printer, and use this address for the default email address. NOTE: Configure the email feature so that users must sign in before using it. This prevents users from sending an email from an address that is not their own. 86 Chapter 6 Scan ENWW Option Description Subject Provide a default subject line for the email messages. (Optional) 6. Message Create a custom message. (Optional) To use this message for all emails sent from the printer, clear the User editable check box for Message. In the Configure File Scan Settings area, set the default scanning preferences, and then click Next. Option Description File Type Select the default file type that the for the scanned document: Color/Black Quality and File Size Resolution 7. ENWW ● PDF ● JPEG ● TIFF ● MTIFF ● XPS ● PDF/A Select the default color setting for the scanned document: ● Color ● Black ● Black/Gray ● Automatically detect Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High (large file) Select the default scan resolution for the scanned document: ● 75 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 400 dpi ● 600 dpi Review the Summary area, and then click Finish to complete the setup. Set up Scan to Email 87 Method two: Advanced configuration using the Email Setup 1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation pane. NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access additional settings, click the Advanced Settings button at the bottom of the page. 2. On the Email Setup dialog, select the Enable Send to Email check box. If this check box is not selected, the feature is unavailable at the printer control panel. 3. In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options: ● Select one of the displayed servers ● Click Add to start the SMTP wizard. 1. 88 Chapter 6 Scan In the SMTP wizard, select one of the following options: ○ Option one: I know my SMTP server address or host name: Enter the address of an SMTP server, and then click Next ○ Option two: If you do not know the address of the SMTP server, select Search network for outgoing email server, and then click Next. Select the server, and then click Next. ENWW NOTE: If an SMTP server was already created for another printer function, the Use a server already in use by another function option displays. Select this option, and then configure it to be used for the email function. 2. On the Set the basic information necessary to connect to the server dialog, set the options to use, and then click Next. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration. 3. On the Server Authentication Requirements dialog, select the option that describes the server’s authentication requirements: ○ Server does not require authentication, and then click Next. ○ Server requires authentication ○ From the drop-down box, select Use credentials of user to connect after Sign In at the control panel, and then click Next. ○ From the drop-down box, select Always use these credentials, enter the Username and Password, and then click Next. NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the printer control panel. Deny device guest access to email by clearing the check box for email in the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog of the Security tab. The icon in the check box changes from a check mark to a lock. 4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. NOTE: If the server requires authentication, a user name and password for sending automatic alerts and reports from the printer will be required. 4. 5. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field, and then click Test. 6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings. Address and Message Field Control settings: ENWW Set up Scan to Email 89 Feature Description Address Field Restrictions1 Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those editable fields also change the corresponding values in the address book. To prevent users from changing contacts in the Address Book at the printer control panel, go to the Access Control page on the Security tab, and deny Device Guest access to address book modifications. Allow invalid email address formats1 Select to allow an invalid email address format. User editable To use the Default From address and Default Display Name for all emails sent from this printer (unless a user is signed in), do not select the User editable check box. When setting up the address fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email. For send-to-me functionality, clear the User editable check boxes for all of the address fields, including the From: To: CC:, and BCC: fields, and then set that user's send email From: their own email address and To: their own email address. Default From: and Default Display Name: Provide an email address and name to use for the From: address for the email message. NOTE: Create an email account for the printer, and use this address for the default email address. NOTE: Configure the email feature so that users must sign in before using it. This prevents users from sending an email from an address that is not their own. To:1 Provide a To (recipient) email address for emails. CC:1 Provide a CC email address for emails. BCC:1 Provide a BCC email address for emails. Subject: Provide a default subject line for the email messages. Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not select the User editable check box for Message:. This setting is available only on the Advanced Settings page. 1 5. In the Signing and Encryption area, set the signing and encryption preferences. NOTE: These settings are available only on the Advanced Settings page. Signing and Encryption settings: Feature Description Signing Select whether to sign the security certificate. Select the User editable check box to make this setting editable at the printer control panel. Hashing Algorithm Select the algorithm to use for signing the certificate. Encryption Select whether to encrypt the email. Select the User editable check box to make this setting editable at the printer control panel. Encryption Algorithm 90 Chapter 6 Scan Select the algorithm to use for encrypting the email. ENWW Feature Description Attribute for Recipient Public Key Enter which attribute to use to retrieve the recipient’s public key certificate from LDAP. Use the recipient public key certificate to verify the recipient Select this setting to use the recipient’s public key certificate to verify the recipient. 6. In the Notification Settings area, select when users will receive notifications about sent emails. The default setting is using the signed in user's email address. If the recipient email address is blank, no notification is sent. 7. In the Scan Settings area, set the default scanning preferences. NOTE: These settings are available only on the Advanced Settings page. Scan settings: 8. Feature Description Original Size Select the page size of the original document. Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. In the File Settings area, set the default file settings preferences. File settings: Feature Description File Name Prefix1 Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix1 Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT ENWW File Name Preview1 Enter a file name, and then click the Update Preview button. File Numbering Format1 Select a file name format for when the job is divided into multiple files. Set up Scan to Email 91 Feature Description Add numbering when job has just one file (ex. _1–1)1 Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file)1 Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption1 If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages1 If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files1 Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. 1 9. This setting is available only on the Advanced Settings page. Review the selected options to verify that they are accurate, and then click Apply to complete the setup. Step four: Configure the Quick Sets (optional) Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets application at the printer. 1. In the Email Setup area of the left navigation pane, click Quick Sets. 2. Select one of the following options: ● Select an existing Quick Set under Quick Sets Application in the table. -OR- ● 3. 92 Click Add to start the Quick Set Wizard. If you selected Add, the Quick Sets Setup page opens. Complete the following information: ● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. 4. Define the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption, Notification Settings, Scan Settings, File Settings. 5. Click Finish to save the Quick Set. Chapter 6 Scan ENWW Step five: Set up Send to Email to use Office 365 Outlook (optional) Introduction Microsoft Office 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to send an email with an Office 365 Outlook account from the control panel. NOTE: You must have an email address account with Office 365 Outlook to configure the settings in the EWS. Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account 1. Using the EWS top navigation tabs, click Networking. 2. In the left navigation pane, click TCP/IP Settings. 3. In the TCP/IP Settings area, click the Network Identification tab. 4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc. NOTE: ENWW If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click the Scan/Digital Send tab. 7. On the left navigation pane, click Email Setup. Set up Scan to Email 93 8. On the Email Setup page, select the Enable Send to Email check box. If this check box is not available, the feature is unavailable at the printer control panel. 9. In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard. 10. In the I know my SMTP server address or host name field, type smtp.onoffice.com, and then click Next. 11. On the Set the basic information necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP SSL Protocol check box, and then click Next. 13. On the Server Authentication Requirements dialog, complete the following information: a. Select Server requires authentication. b. From the drop-down list, select Always use these credentials c. In the Username field, type the Office 365 Outlook email address. d. In the Password field, type the Office 365 Outlook account password, and then click Next. 14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. 15. On the Summary and Test dialog, enter a valid email address in the Send a test email to: field, and then click Test. 16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up. 94 Chapter 6 Scan ENWW Set up Scan to Network Folder ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server ● Step two: Set up Scan to Network Folder Introduction This document explains how to enable and configure the Scan to Network Folder function. The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured. There are two methods for configuring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and Save to Network Folder Setup for advanced setup. Before you begin NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection. Administrators need the following items before beginning the configuration process. ● Administrative access to the printer ● The fully-qualified domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans). NOTE: The use of the term "server" in this context refers to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. ENWW Set up Scan to Network Folder 95 Step two: Set up Scan to Network Folder Method one: Use the Scan to Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration. NOTE: Before you begin: To display the printer's IP address or host name, touch the Information then touch the Network icon on the printer's control panel. icon, and 1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network Folder Quick Setup Wizards dialog opens. 2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards. 3. Click the Save to Network Folder Quick Set Wizard link. 4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. NOTE: The Save to Network Folder feature can be minimally configured without creating a quick set. However, without the quick set, users must enter the destination folder information at the control panel for each scan job. A quick set is required to include Save to Network Folder metadata. 5. On the Add Folder Quick Set dialog, complete the following information: a. 96 Chapter 6 Scan In the Quick Set Title field, type a title. ENWW NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder"). 6. b. In the Quick Set Description field, type a description explaining what the Quick Set will save. c. Click Next. On the Configure Destination Folder dialog, complete the following information: a. In the UNC Folder Path field, type a folder path where the scan will go. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \ \servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address. NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server. b. From the Authentication Settings drop-down, select one of the following options: ● Use credentials of user to connect after Sign In at the control panel ● Always use these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer’s access to the folder must be verified by clicking Verify Access. c. In the Windows Domain field, type the Windows domain. TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings. d. Click Next. 7. On the Configure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next. 8. Review the Summary dialog, and then click Finish. Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. NOTE: Before you begin: To display the printer's IP address or host name, touch the Information then touch the Network icon on the printer's control panel. icon, and Step one: Begin the configuration ENWW 1. Click the Scan/Digital Send tab. 2. On the left navigation menu, click the Scan to Network Folder Setup link. Set up Scan to Network Folder 97 Step two: Configure the Scan to Network Folder settings 1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box is not selected, the feature is unavailable at the printer control panel. 2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick Sets Setup dialog. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. NOTE: The Scan to Network Folder feature can be minimally configured without creating a quick set. However, without the quick set, users must enter the destination folder information at the control panel for each scan job. A quick set is required to include Scan to Network Folder metadata. Complete all of the settings in the Quick Set Setup to fully configure the Scan to Network Folder feature. Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will display on the printer control panel and to configure the level of user interaction at the printer control panel. 1. In the Quick Set Name field, type a title. NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a folder"). 2. In the Quick Set Description field, type a description explaining what the Quick Set will save. 3. From the Quick Set Start Option list, select one of the following options: ● Option one: Enter application, then user presses Start ● Option two: Start instantly upon selection Select one of the following prompt options : ○ Prompt for original sides ○ Prompt for additional pages ○ Require Preview NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next step. 4. Click Next. Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. There are two types of destination folders to select from: 98 ● Shared folders or FTP folders ● Personal shared folders Chapter 6 Scan ENWW There are two types of folder permissions to select from: ● Read and write access ● Write access only The following information describes how to configure the folder settings. Configure the destination folder for scanned documents Option 1: Shared folders or FTP folders To save scanned documents to a standard shared folder or an FTP folder, complete the following steps: 1. If it is not already selected, select Save to shared folders or FTP folders. 2. Click Add.... The Add Network Folder Path dialog opens. 3. On the Add Network Folder Path dialog, select one of the following options: ● ENWW Option one: Save to a standard shared network folder Set up Scan to Network Folder 99 NOTE: For more information about creating shared network folders see Set up a shared folder (c04431534). 1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \ \servername.us.companyname.net\scans) or the IP address of the server (e.g., \ \16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address. NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP, the IP address can change. However, the connection with an IP address might be faster because the printer does not need to use DNS to find the destination server. 3. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user. 4. To view the complete folder path for scanned documents, click Update Preview. 5. From the Authentication Settings list, select one of the following options: ○ Use credentials of user to connect after Sign In at the control panel ○ Always use these credentials NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields. 6. 100 Chapter 6 Scan In the Windows Domain field, type the Windows domain. ENWW NOTE: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System. The domain is listed under Computer name, domain, and workgroup settings. NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name (default is “Workgroup”), a user name and password must be entered in the corresponding fields. However, if the folder is within a particular user’s folders and not Public, the user name and password of that user must be used. NOTE: An IP address might be necessary instead of a computer name. Many home routers do not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but outside the DHCP address range. 7. ● Click OK. Option two: Save to an FTP Server NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings These settings are located in the EWS Networking tab, under the Advanced options. 1. Select Save to an FTP Server. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the Port field, type the port number. NOTE: ENWW In most cases, the default port number does not need to be changed. Set up Scan to Network Folder 101 4. To automatically create a subfolder for scanned documents in the destination folder, select a format for the subfolder name from the Custom Subfolder list. 5. To view the complete folder path for scanned documents, click Update Preview. 6. From the FTP Transfer Mode list, select one of the following options: ○ Passive ○ Active 7. In the Username field, type the user name. 8. In the Password field, type the password. 9. Click Verify Access to confirm the destination can be accessed. 10. Click OK. Option 2: Personal shared folders To save scanned documents to a personal shared folder, complete the following steps: NOTE: This option is used in domain environments where the administrator configures a shared folder for each user. If the Save to a personal shared folder feature is configured, users will be required to sign in at the printer control panel using Windows credentials or LDAP authentication. 1. Select Save to a personal shared folder. 2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the Microsoft Active Directory. NOTE: 3. Verify that the user knows where this home folder is located on the network. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user. Select the destination folder permissions Option 1: Read and write access To send scanned documents to a folders configured for read and write access, complete the following steps: NOTE: Send only to folders with read and write access supports folder verification and job notification 1. If it is not already selected, select Send only to folders with read and write access. 2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to job start. NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected; however, if the folder is unavailable, the scan job will fail. 3. Click Next. Option 2: Write access only 102 Chapter 6 Scan ENWW To send scanned documents to a folder configured for write access only, complete the following steps: NOTE: Allow sending to folders with write access only does not support folder verification or job notification NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename for all scans. Select a time-related filename prefix or suffix for the scan filename, so that each scan is saved as a unique file, and does not overwrite a previous file. This filename is determined by the information in the File Settings dialog in the Quick Set Wizard. 1. Select Allow sending to folders with write access only. 2. Click Next. Dialog three: Notification settings ▲ On the Notification Settings dialog, complete one of the following tasks: NOTE: In order to send notification emails, the printer must be set up to use an SMTP server for sending email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to Email (c04017973). ● ● Option one: Do not notify 1. Select Do not notify. 2. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. Option two: Notify when job completes 1. Select Notify when job completes. 2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is Email, type the email address in the Notification Email Address field. ● 3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. 4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. Option three: Notify only if job fails 1. Select Notify only if job fails. 2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is Email, type the email address in the Notification Email Address field. ENWW 3. To include a thumbnail of the first scanned page in the notification, select Include Thumbnail. 4. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. Set up Scan to Network Folder 103 Dialog four: Scan Settings On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next. Scan settings: Feature Description Original Size Select the page size of the original document. Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Dialog five: File Settings On the File Settings dialog, set the default file settings for the Quick Set, and then click Next. File settings: Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. 104 Chapter 6 Scan ENWW Feature Description Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Meta Data File Format Use the drop-down list to select the file format for meta-data information. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Dialog six: Summary On the Summary dialog, review the Summary dialog, and then click Finish. Step three: Complete the configuration ENWW 1. In the left-navigation pane, click Scan to Network Folder. 2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the setup. Set up Scan to Network Folder 105 Set up Scan to USB Drive ● Introduction ● Step one: Access the HP Embedded Web Server ● Step two: Enable Scan to USB Drive ● Step three: Configure the Quick Sets (optional) ● Default scan settings for Scan to USB Drive setup ● Default file settings for Save to USB Setup Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 106 Chapter 6 Scan ENWW Step two: Enable Scan to USB Drive 1. Select the Security tab. 2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled. 3. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 4. Select the Enable Save to USB check box. 5. Click Apply at the bottom of the page. NOTE: Most devices ship with Hard disk drives (HDDs) already installed. In some cases, additional storage devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and Hard drive Step three: Configure the Quick Sets (optional) NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. 1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets. 2. Select one of the following options: ● Select an existing Quick Set under Quick Sets Application in the table. -OR- ● 3. 4. 5. Click Add to start the Quick Set Wizard. If you selected Add, the Quick Sets Setup page opens. Complete the following information: ● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. Select a default location where scanned files are saved on USB storage devices inserted into the USB port on the control panel, and then click Next. The default location options are: ● Save at root directory of the USB storage device ● Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage device must be specified when using this file location option. A backslash \ must be used to separate folder\subfolder names in the path. Select an option from the Condition on Which to Notify: drop-down list, and then click Next. This setting determines if, or how, users are notified when a Save To USB Quick Set job completes or fails. The options for the Condition on Which to Notify: setting are: ENWW ● Do not notify ● Notify when job completes ● Notify only if job fails Set up Scan to USB Drive 107 6. Choose the Scan Settings for the Quick Set, and then click Next. NOTE: For more information on the available scan settings, see Default scan settings for Scan to USB Drive setup on page 108 7. Choose the File Settings for the Quick Set, and then click Next. NOTE: For more information on the available file settings, see Default scan settings for Scan to USB Drive setup on page 108 8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings. Default scan settings for Scan to USB Drive setup Table 6-1 Scan settings for Scan to USB Drive Setup: Feature Description Original Size Select the page size of the original document. Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Default file settings for Save to USB Setup Table 6-2 File settings for Save to USB Setup: Option name Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT 108 Chapter 6 Scan ENWW Table 6-2 File settings for Save to USB Setup: (continued) Option name Description File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. ENWW High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Set up Scan to USB Drive 109 Set up Save to SharePoint® (Flow models only) ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set ● Scan and save a file directly to a Microsoft® SharePoint site ● Quick set scan settings and options for Save to SharePoint® Introduction Use Save the SharePoint® to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site. Save to SharePoint® supports all scanning options, including the ability to scan documents as images or use the OCR features to create text files or searchable PDFs. The feature is disabled by default. Enable Save to Sharepoint® in the HP Embedded Web Server (EWS). NOTE: The Save to Sharepoint® feature is only available on workflow-equipped printers. Before you begin Before this procedure can be completed, the destination folder that the scanned files will be saved to must exist on the SharePoint site, and write access must be enabled to the destination folder. Save to SharePoint® is disabled by default. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 110 Chapter 6 Scan ENWW Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set Follow these steps to enable the feature Save to SharePoint feature and create a Save to SharePoint Quick Set: 1. Using the top navigation tabs, click Scan/Digital Send. 2. In the left navigation pane, click Save to SharePoint®. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. ENWW 3. Select Enable Save to SharePoint®, and then click Apply. 4. In the Save to SharePoint® area of the left navigation pane, click Quick Sets. Click Add to launch the Quick Set Wizard. 5. Enter a Quick Set Name (for example, “Scan to Sharepoint”) and a Quick Set Description. 6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click the Next button. 7. Use the following steps to add the path to the SharePoint folder. a. Click Add on the SharePoint® Destination Settings page to open the Add SharePoint® Path page. b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder path for the SharePoint folder from that browser window. c. Paste the SharePoint folder path into the SharePoint® Path: field. d. By default, the printer overwrites an existing file that has the same file name as the new file. Clear Overwrite existing files so that a new file with the same name as an existing file is given an updated time/date stamp. e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to sign in to the SharePoint site with credentials, or store the credentials within the Quick Set. Set up Save to SharePoint® (Flow models only) 111 NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the Authentication Settings drop-down menu, the logged-in user must have permissions to write to the specified SharePoint site. NOTE: For security purposes, the printer does not display credentials entered in the Quick Set Wizard. f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination Settings page. 8. Select Verify folder access prior to job start to ensure that the SharePoint folder specified as the destination folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be saved to the SharePoint folder more quickly. However, if this option is not selected and the SharePoint folder is inaccessible the job will fail. 9. Click Next. 10. Set a Condition on Which to Notify: on the Notification Settings page. This setting configures the Quick Set to either not notify, or to send email messages or print a summary page if a job either completes successfully or fails. Select one of the following options from the Condition on Which to Notify: drop-down menu: ● Select Do not notify for the Quick Set to not perform any notification action when a job completes successfully or fails. ● Select Notify when job completes to for the Quick Set to send a notification when a job completes successfully. ● Select Notify only if job fails to for the Quick Set to send a notification only when a job fails. Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver Notification: to be set. Select from the following options: ● Email: Use this option to send an email when the selected notification condition occurs. This option requires a valid email address in the Notification Email Address: field. NOTE: ● To use the email notification feature, first configure the email feature on the printer. Print: Use this option to print the notification when the selected notification condition occurs. NOTE: Select Include Thumbnail for either notification option to include a thumbnail image of the first page of the scanned page of the job. 11. Click Next. 12. Select options from the Scan Settings page, and then click Next. For more information, see Table 6-3 Scan settings for Save to SharePoint® on page 114. 13. Select options from the File Settings page, and then click Next. For more information, see Table 6-4 File settings for Save to SharePoint on page 114. 14. Review the summary of settings, and then click the Finish button to save the Quick Set, or click the Previous button to edit the settings. 112 Chapter 6 Scan ENWW Scan and save a file directly to a Microsoft® SharePoint site 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®. NOTE: It might be necessary to sign in to the printer to use this feature. 3. To select a Quick Set, in the Quick Sets and Defaults area touch Load. Select a Quick Set, and then touch Load. 4. Touch the File Name: text field to open a keyboard, and then type the name for the file using either the onscreen keyboard or the physical keyboard. Touch Enter . 5. Touch Options to view and configure settings for the document. 6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: ENWW These buttons are available only in the thumbnail view. Set up Save to SharePoint® (Flow models only) 113 Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 7. Touch the Start button to save the file. Quick set scan settings and options for Save to SharePoint® The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or copying a Save to SharePoint® Quick Set. Table 6-3 Scan settings for Save to SharePoint® Feature Description Original Size Select the page size of the original document. Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Table 6-4 File settings for Save to SharePoint Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT 114 Chapter 6 Scan ENWW Table 6-4 File settings for Save to SharePoint (continued) Feature Description File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. ENWW High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Create Multiple Files Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Set up Save to SharePoint® (Flow models only) 115 Create a Quick Set ● Introduction ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Add and manage Quick Sets Introduction Quick Sets are short-cut jobs that are available from the Home screen or within the Quick Sets feature on the printer control panel and do not impact the defaults set for the base application. To use a Quick Set on the printer control panel, enable the base application. Create Quick Sets for the following base applications to improve job accuracy and decrease the time to complete a job: ● Email — Use email Quick Sets to configure and save commonly used settings for sending jobs from the printer via email as email attachments. ● Fax — Use fax Quick Sets to configure and save commonly used settings for fax jobs. ● Save to Network Folder — Use Save to Network Folder Quick Sets to configure and save commonly used settings for saving jobs to a network folder. ● Save to USB — Use Save to USB Quick Sets to configure and save commonly used settings for saving jobs to a USB device. ● Copy (MFPs only) — Use Copy Quick Sets to configure and save commonly used settings for copy jobs. ● Save to SharePoint® (Flow models only) — se Save to SharePoint Quick Sets to configure and save commonly used settings for saving jobs to a SharePoint site. Select from various job options, such as starting a job immediately upon selection of a quick set or requiring an image preview before starting a job. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 116 Chapter 6 Scan ENWW Step two: Add and manage Quick Sets Add a Quick Set Use the following steps to add a new Quick Set. 1. Using the top navigation tabs, click General. 2. In the left navigation pane, click Quick Sets. 3. Click Add. The Quick Sets Setup page opens. NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup, and return to the Quick Sets page. 4. Select a Quick Set Type, and then click Next. The following Quick Set types are available for selection, depending on your printer: NOTE: A Quick Set Type only needs to be determined when a quick set is created by using the General EWS tab. ENWW ● Scan to Email ● Scan to Fax ● Scan to Network Folder ● Scan to USB Drive ● Copy (MFPs only) ● Save to SharePoint® (workflow printers only) 5. Enter a title for the Quick Set in the Quick Set Name (required) field. 6. Enter a description of the Quick Set in the Quick Set Description field. Create a Quick Set 117 7. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next. 8. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being added. Refer to the tables in Quick Set settings and options on page 119 to see the available settings and options for each type of Quick Set. 9. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the settings. Edit a Quick Set Use the following steps to edit the settings of an existing Quick Set. 1. Using the top navigation tabs, click General. 2. In the left navigation pane, click Quick Sets. 3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Edit. The Quick Sets Setup page opens. NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup, and return to the Quick Sets page. 4. 5. If necessary, modify the following settings, and then click Next: ● Quick Set Name ● Quick Set Description ● Quick Set Start Option Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being edited. Refer to the tables in Quick Set settings and options on page 119 to see the available settings and options for each type of Quick Set. 6. Review the Summary page, and then click Finish to save changes made to the Quick Set. Copy a Quick Set 1. Using the top navigation tabs, click General. 2. In the left navigation pane, click Quick Sets. 3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Copy. The Quick Sets Setup page opens. NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup, and return to the Quick Sets page. 4. If necessary, modify the following settings, and then click Next: 118 Chapter 6 Scan ENWW 5. ● Quick Set Name ● Quick Set Description ● Quick Set Start Option Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available options until reaching the Summary page. NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being copied. Refer to the tables in Quick Set settings and options on page 119 to see the available settings and options for each type of Quick Set. 6. Review the Summary page, and then click Finish to save the Quick Set. Remove a Quick Set Use the following steps to remove a Quick Set. 1. Using the top navigation tabs, click General. 2. In the left navigation pane, click Quick Sets. 3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Remove... 4. When the Confirmation Page opens, click Remove to finish removing the Quick Set. Quick Set settings and options The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or copying a Quick Set. Table 6-5 Address and Message Field Control — Scan to Email Quick Sets Option Description Address Field Restrictions Use the Address Field Restrictions drop-down list to specify whether users can type an email address or select an email address from an address book From: Use the From: drop-down list to set the email address that displays in the From: field of the email. If Default From: is selected, the email address listed in the Default From: field is used. If User's address (sign-in required) is selected, the user is required to sign in to the printer with their email address when using the Quick Set. This field can be set to be user-editable. Default From: The Default From: field is used to define the email address used when Default From: is selected in the From: drop-down list. Default Display Name: Use this field to set the name displayed on the printer's control panel. If this field is not set, the value in the Default From: displays on the printer's control panel. This field is optional. ENWW Create a Quick Set 119 Table 6-5 Address and Message Field Control — Scan to Email Quick Sets (continued) Option Description To: Use these drop-down lists to set the email recipient, CC (carbon copy) and BCC (blind carbon copy) values. CC: BCC: The options for each of these fields are: ● User's address (sign-in required) ● Blank ● Specify address These fields can be set to be user-editable Subject: Use this field to set the value that appears in the subject line of the email. This field can be set to be user-editable. Message: Use this field to set the value for the body of the email. This field can be set to be user-editable. Table 6-6 Signing and Encryption — Scan to Email Quick Sets Option Description Signing Use the Signing drop-down list to specify whether the email sent using the Quick Set is digitally signed. This field can be set to be user-editable. Hashing Algorithm Encryption Use the Hashing Algorithm drop-down list to set the type hashing algorithm used with signed emails. The following hashing algorithms are available: ● SHA-1 ● SHA-256 (recommended) ● SHA-384 ● SHA-512 Use the Encryption drop-down list to specify whether the email sent using the Quick Set is encrypted. This field can be set to be user-editable. Encryption Algorithm Use the Encryption Algorithm drop-down list to set the encryption algorithm used for encrypted emails sent using the Quick Set. Attribute for Recipient Public Key The Attribute for Recipient Public Key field is used to set the attribute used for retrieving the email recipient's public key from LDAP for signed or encrypted emails. Use the recipient public key certificate to verify the recipient Select this setting to use the recipient’s public key certificate to verify the recipient. Table 6-7 Scan settings — Scan to Email, Scan to Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets Option Description Original Size Specify the size for the original document. 120 Chapter 6 Scan ENWW Table 6-7 Scan settings — Scan to Email, Scan to Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets (continued) Option Description Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos. Select from the following options: ● Text: Use for documents that contain mostly text ● Mixed: Use for documents with a mix of text and pictures ● Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve the quality. ● Content Orientation Photograph: Use for photographic prints Select the way the content of the original document is placed on the page: ● Portrait: The short edge of the page is along the top. ● Landscape: The long edge of the page is along the top. Background Cleanup Select a value to remove faint images from the background or to remove a light background color. Darkness Select a value to adjust the darkness of the file. Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping options (not available for Scan to Fax) Select whether or not to allow a job to be cropped and the type of cropping option. Erase Edges (not available for Scan to Fax) Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Resolution (Scan to Fax only) Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Suppress blank pages (Scan to Fax only) If the Suppress blank pages option is enabled, blank pages will be ignored. Table 6-8 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets Feature Description File Name Prefix Set the default file name prefix used for files saved to a network folder. File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix default [filename]_YYYYMMDDT ENWW Create a Quick Set 121 Table 6-8 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets (continued) Feature Description File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1–1) Select this setting to add numbering to a file name when the job is only one file instead of multiple files. File Type Select the file format for the saved file. Select the User editable check box to make this setting editable at the printer control panel. High Compression (smaller file) Select this setting to compress the scanned file, which reduces the file size. However, the scanning process for a High compression file might take longer than for a Normal compression file. PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether copies are to be printed in color, black and gray, or black only. Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored. Meta Data File Format ( Scan to Network Folder Quick Sets only) Use the drop-down list to select the file format for meta-data information. Create Multiple Files The options for this field are: ● None ● XML ● HPS Select this setting to scan pages into separate files based on a predetermined maximum number of pages per file. Table 6-9 Copy settings — Copy Quick Sets Option Description Copies Set the default number of copies. Sides Select a Sides option: ● ● 122 Chapter 6 Scan Original Sides – 1-sided – 2-sided Output Sides – 1-sided – 2-sided ENWW Table 6-9 Copy settings — Copy Quick Sets (continued) Option Description Color/Black Specify whether copies are printed in color or in black and white: Reduce/Enlarge ● Automatically detect: Prints color documents in color (for printers that support color copying), and black and white documents in black and white. For mixed documents, the printer will determine whether to print in color or black and white. ● Color: Prints documents in color (for printers that support color copying). ● Black: Prints documents in black and white. Use the Reduce/Enlarge feature to scale the size of the document up or down. Select a Reduce/Enlarge option: ● Automatic: The printer automatically scales the image to fit the paper size in the tray. ● Manual: To reduce the image, type a scaling percentage that is less than 100. To enlarge the image, type a scaling percentage that is greater than 100. Original Size Specify the size for the original document. Paper Selection Select the paper size and type and which tray to use for the copies. Booklet Enable or disable Booklet Format, and select whether to Borders on each page. Collate For printers that support print-job finishing, each set of copied pages are assembled in the same order as the original document. NOTE: None. If the printer has a stapler installed, select a staple option. To not staple the copies, select Select a Collate option: Content Orientation Pages per Sheet ● Collate on: If making more than one copy, select to assemble pages in the correct order for each set of copies. ● Collate off: Select to group the same pages together. For example, if making five copies of an original document that has two pages, all five first pages are grouped together and all five second pages are grouped together. Select the way the content of the original document is placed on the page: ● Portrait: The short edge of the page is along the top. ● Landscape: The long edge of the page is along the top. Select how many pages to print on one sheet and the page order: to copy to one, two, or four Pages per Sheet and select whether to Add page borders. Pages per Sheet ● One ● Two ● Four Page Order ● Right, then down: Prints the pages in rows ● Down, then right: Prints the pages in columns Click the Add page borders check box to add borders on the pages. ENWW Create a Quick Set 123 Table 6-9 Copy settings — Copy Quick Sets (continued) Option Description Image Adjustment Use the settings to improve the overall quality of the copy. For example, adjust the Darkness and Sharpness, and use the Background Cleanup setting to remove faint images from the background or to remove a light background color. Optimize Text/Picture ● Darkness: Adjust to increase or decrease the amount of white and black in the colors ● Contrast: Adjust to increase or decrease the difference between the lightest and darkest color on the page ● Background Cleanup: Adjust if you are having trouble copying a faint image ● Sharpness: Adjust to sharpen or soften the image. For example, increasing the sharpness could make text look clearer, but decreasing it could make photographs look smoother. Optimize the job for the type of image being scanned: text, graphics, or photos. Select from the following options: ● Text: Use for documents that contain mostly text ● Mixed: Use for documents with a mix of text and pictures ● Printed picture: Use for line drawings and preprinted images, such as magazine clippings or pages from books NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve the quality. ● Edge-to-Edge Photograph: Use for photographic prints Use to avoid shadows that can display along the edges of copies when the original document is printed close to the edges. Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the copies. When the Edge-to-Edge feature is turned on, the printer minimizes margins and prints as close to the edge of the paper as possible. Scan Mode Select the type of document to scan: ● Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. ● 2–sided ID: Scan each side of an identification card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass. ● Book Mode: Scan an open book and output each page of the book onto different pages. Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for the front side and back side of a job. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. 124 Chapter 6 Scan ENWW Send a scanned document to one or more email addresses Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. Before using this feature, use the HP Embedded Web Server to enable it and set it up. Scan and send a document to email 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to Email. NOTE: 3. If prompted, type your user name and password. Touch the To field to open a keyboard. NOTE: If you are signed in to the printer, your user name or other default information might appear in the From field. If so, you might not be able to change it. 4. Specify the recipients by using one of these methods: Enter addresses manually ▲ Enter the address in the To field. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after typing each address. Enter addresses from the Contacts list a. Touch the Contacts button that is next to the To field to open the Contacts screen. b. From the drop-down list, select the appropriate contact list. c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for each recipient, and then touch the Done button. 5. Complete the Subject, and File Name fields by touching the field and using the touchscreen keyboard to enter information. Touch the Done button when you have completed the fields. 6. To configure settings for the document, touch the Options button. For example: 7. ● Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality. ● If the original document is printed on both sides, select Original Sides, and then select 2 Sided. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 8. ENWW Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Send a scanned document to one or more email addresses 125 Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 9. When the document is ready, touch the Send button. NOTE: 126 Chapter 6 Scan The printer might prompt you to add the email address to the contact list. ENWW Scan and send to network folder Introduction The printer can scan a file and save it in a shared folder on the network. Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. The system administrator can configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job. Scan and save the document to a folder NOTE: You might be required to sign in to the printer to use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder. 3. To specify a path for this job only, touch the Folder Paths text field to open a keyboard, and type the path to the folder, and then touch the Enter button. Use this format for the path: \\server\folder, where “server” is the name of the server that hosts the shared folder, and “folder” is the name of the shared folder. If the folder is nested inside other folders, complete all necessary segments of the path to reach the folder. For example: \\server\folder\folder Or, touch the Add a Path button that is below the Folder Paths field to select a pre-defined Quick Sets path or a path associated with a Contact. NOTE: The Folder Paths field might have a pre-defined path, and it might not be editable. In this situation, the administrator has configured this folder for common access. 4. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch the Enter button. 5. To configure settings for the document, touch the Options button. For example: 6. ● Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality. ● If the original document is printed on both sides, select Original Sides, and then select 2 Sided. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 7. ENWW Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Scan and send to network folder 127 Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 8. When the document is ready, touch Scan to save the file. 128 Chapter 6 Scan ENWW Scan and send to USB Flash Drive Introduction The printer can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it. Scan and save the document to a USB flash drive NOTE: You might be required to sign in to the printer to use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB flash drive into the USB port near the printer control panel. 3. From the Home screen on the printer control panel, select Scan, and then select Scan to USB Drive. 4. From the Save As... list, select the flash drive. Save the file on the root of the USB flash drive, or save it in an existing folder. 5. Touch the File Name text field to open a keyboard, and then type the name for the file, and then touch the Enter button. 6. To configure settings for the document, touch the Options button. For example: 7. ● Select File Type and Resolution to specify the type of file to create, the resolution, and the output quality. ● If the original document is printed on both sides, select Original Sides, and then select 2 Sided. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 8. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. ENWW Scan and send to USB Flash Drive 129 Use these buttons to zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 9. When the document is ready, touch Scan to save the file. 130 Chapter 6 Scan ENWW Additional options when scanning The following settings are available in the Options list when scanning. NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers. File Type and Resolution Save a scanned document as one of several types of files. The following standard file types are available: ● PDF: This file type provides the best overall image and text quality. PDF files require Adobe® Acrobat® Reader software for viewing. ● JPEG: This file type is a good choice for most graphics. Most computers have a browser that can view .JPEG files. This file type produces one file per page. ● TIFF: This is a standard file type that many graphics programs support. This file type produces one file per page. ● MTIFF: MTIFF stands for multi-page TIFF. This file type saves multiple scanned pages in a single file. ● XPS: XPS (XML Paper Specification) creates an XAML file that preserves the original formatting of the document and supports color graphics and embedded fonts. ● PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All format information in the document is self-contained. HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR): Text (OCR) creates a text file by using optical character recognition (OCR) to scan the original. A text file can be opened in any word processing program. The formatting of the original will not be saved using this option. ● Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent and manipulate text. This file type is useful for internationalization and localization. ● RTF (OCR): RTF (OCR) creates a rich text format (RTF) file by using optical character recognition (OCR) to scan the original. RTF is an alternative text format that can be opened by most word processing programs. Some of the formatting of the original will be saved using this option. ● Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF file by using optical character recognition (OCR) to scan the original. When a document is scanned in this way, use Adobe Acrobat® Reader's search tools to search for specific words or phrases within the PDF. ● Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A file that includes information about the document structure, which allows content to be searched. ● HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) file containing the contents of the original document. HTML is used to display files on Web sites. ● CSV (OCR): CSV (OCR) is common text file format that contains comma-separated values. This type of file can be opened by most word processing, spreadsheet, or database programs. MFP printers that are connected to a DSS server also support the following OCR file types for digital send jobs: Original Sides ENWW ● XML (OCR): DESCRIPTION NEEDED. ● Searchable XPS (OCR): DESCRIPTION NEEDED. Specify whether the original document is printed on one side or both sides. Additional options when scanning 131 Color/Black Specify whether the scanned image will be in color, black and gray, or black only. For color printers only. Scan Mode NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. Book Mode: Scan an open book and output each page of the book onto different pages. 2-sided ID Copy: Scan each side of an identification card on the flatbed glass and output them onto one page. After scanning the first side, the printer prompts to place the second side in the correct position on the glass. Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the image. However, as the resolution increases, the file size also increases. Original Size Specify the paper size for the original document. Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation. Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. Darkness: Increase or decrease the amount of white and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos. Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image. Cropping Options Crop to original size: Crop the image to match the paper size of the original document. Crop to content: Crop the image to the size of the detectable content in the original document. Automatically Straighten Automatically straighten a scanned image. Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning pages printed on both sides to eliminate blank pages in the resulting scanned document. Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more than one page at a time being fed in the document feeder. When disabled, scanning continues when a multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive notes on them, or thick paper. Create Multiple Files Divide a larger scan job into several smaller output files. Notification Select whether to send notifications of the status of scan jobs. The printer can print the notification, or it can send the notification in an email. Signing and Encryption Sign: Send an email with a digital signature. NOTE: This feature is supported for scan to email only. Encrypt: Send an email as an encrypted file. 132 Chapter 6 Scan ENWW HP JetAdvantage business solutions HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP JetAdvantage Mobile Printing solutions For more information about HP JetAdvantage business workflow and printing solutions, go to www.hp.com/go/ PrintSolutions. ENWW HP JetAdvantage business solutions 133 Additional scan tasks Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Send a scanned document to a folder in the printer memory ● Copy or scan both sides of an identification card ● Copy or scan a document into a booklet format 134 Chapter 6 Scan ENWW 7 Fax ● Set up fax ● Change fax configurations ● Send a fax ● Additional options when faxing ● Additional fax tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 135 Set up fax Introduction This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Fax ● Internal Fax Modem Setup NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select the location from the list on the right side of the screen, and then touch Next. 4. Touch the Company Name text field, and use the keypad to type the company name. 5. Touch the Fax Number text field, and use the keypad to type the sending fax number. Touch Next. 6. Verify that the date and time settings are correct. Make changes as necessary, and then touch Next. 7. If a dialing prefix is required for sending faxes, touch the Dialing Prefix text field, and use the keypad to enter the number. 8. Review all the information on the left pane, and then touch Finish to complete the fax setup. 136 Chapter 7 Fax ENWW Change fax configurations NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Fax ● Fax Send Settings ● Fax Dialing Settings Configure any of the following settings: Menu item Description Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed when an error occurs during a fax transmission. Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the location setting. The interval between retries is set by the redial interval setting. Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory redials a number when the number is busy. The interval between retries is set by the Redial Interval setting. Redial Interval The Redial Interval setting selects the number of minutes between retries if the number dialed is busy or not answering, or if an error occurs. NOTE: You might observe a redial message on the control panel when both the Redial on Busy and Redial on No Answer settings are set to off. This occurs when the fax accessory dials a number, establishes a connection, and then loses the connection. As a result of this error condition, the fax accessory performs three automatic redial attempts regardless of the redial settings. During this redial operation, a message displays on the control panel to indicate that a redial is in progress. Fax Send Speed Line Monitor Volume ENWW The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the Analog Fax modem while sending a fax. ● Fast (v.34 – 33.6k) ● Medium (v.17 – 14.4k) ● Slow (v.29 – 9.6k) Use the Line Monitor Volume setting to control the printer's dialing volume level when sending faxes. Change fax configurations 137 Menu item Description Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone phones) or pulse (rotary-dial phones). Dialing Prefix The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to access an outside line) when dialing. This prefix number is automatically added to all phone numbers when dialed. Detect dial tone The Detect dial tone setting determines whether the fax checks for a dial tone before sending a fax. General fax send settings 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Fax ● Fax Send Settings ● General Fax Send Settings Configure any of the following settings: Menu item Description Fax Number Confirmation When the Fax Number Confirmation feature is enabled, the fax number must be entered twice to ensure that it was entered correctly. The feature is disabled by default. PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default. Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection. NOTE: Some VoIP providers might suggest turning off the Error Correction Mode setting. However, this is not usually necessary. Fax Header Use the Fax Header feature to control whether the header is appended to the top, and content is shifted down, or if the header is overlayed on top of the previous header. Fax receive settings 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 138 Chapter 7 Fax ENWW ● Fax ● Fax Receive Settings ● Fax Receive Setup Configure any of the following settings: Menu item Description Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: Rings to Answer ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The default range for the available options for the Rings to Answer setting is location-specific. The range of possible Rings to Answer options is limited by location. If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it to 2. ENWW Ring Volume Touch the Ring Volume drop-down menu and adjust the ringer volume settings. Ring Volume The Ring Volume setting allows you to adjust the ringer volume. Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options: ● Fast (v.34 – 33.6k) ● Medium (v.17 – 14.4k) ● Slow (v.29 – 9.6k) Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions. Allow Reprinting This setting allows to reprint received faxes. Receive to PC This setting allows you to receive faxes directly to your computer. Fax Polling This setting allows you to enable or disable the fax polling function. Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode initiates. Change fax configurations 139 Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Scan, and then select Scan to Fax. You might be prompted to type a user name and password. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Recipients text field, and then use the keypad to enter the fax number. To send to multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the touchscreen keyboard after typing each address. Enter recipients from the Contacts list 4. 5. a. Touch the Contacts button that is next to the Fax Recipients field to open the Contacts screen. b. From the drop-down list, select the appropriate contact list. c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for each recipient, and then touch the Done button. To configure settings for the document, touch the Options button. For example: ● Select Resolution to specify the resolution for the fax. ● If the original document is printed on both sides, select Original Sides, and then select 2 Sided. Set options marked with a yellow triangle before using the preview feature. NOTE: After the preview scan, these options are removed from the main Options list and are summarized in the Pre-scan Options list. To change any of these options, discard the preview and start over. Using the preview feature is optional. 6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Use these buttons to toggle between single-page view and thumbnail view. More options are available in thumbnail view than in single-page view. Use these buttons to zoom in or out on the selected page. NOTE: 140 Chapter 7 Fax Select only one page at a time to use these buttons. ENWW Use this button to rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Use this button to delete the selected pages. NOTE: This button is available only in the thumbnail view. Use these buttons to rearrange the pages within the document. Select one or more pages and move them to the left or right. NOTE: These buttons are available only in the thumbnail view. Use this button to add a page to the document. The printer prompts to scan additional pages. Use this button to clear the changes made in the preview and start over. Touch this button to collapse the preview screen and return to the Copy screen. 7. ENWW When the document is ready, touch Send to send the fax. Send a fax 141 Additional options when faxing The following settings are available in the Options list when faxing. NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers. Some options are not available on all printers. Original Sides Specify whether the original document is printed on one side or both sides. Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the image. However, as the resolution increases, the file size also increases. Original Size Specify the paper size for the original document. Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation. Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. Darkness: Increase or decrease the amount of white and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos. Erase Edges Remove scan defects such as dark borders, staple marks, or hole-punch marks by “erasing” the specified edges of the scan job. NOTE: This feature is not available for all firmware versions. You might need to update the printer firmware to use this feature. Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning pages printed on both sides to eliminate blank pages in the resulting scanned document. Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more than one page at a time being fed in the document feeder. When disabled, scanning continues when a multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive notes on them, or thick paper. Notification Select whether to send notifications of the status of scan jobs. The printer can print the notification, or it can send the notification in an email. 142 Chapter 7 Fax ENWW Additional fax tasks Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Instructions are available for performing specific fax tasks, such as the following: ENWW ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing schedule ● Block incoming faxes ● Fax archiving and forwarding Additional fax tasks 143 144 Chapter 7 Fax ENWW 8 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 145 Advanced configuration with HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations ● View and change the printer control-panel menu configuration ● View and print internal pages ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server. When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall. How to access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. 2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. To use the HP Embedded Web Server, the browser must meet the following requirements: Windows® 7 ● Internet Explorer (version 8.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) 146 Chapter 8 Manage the printer ENWW Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) OS X Linux HP Embedded Web Server features ● Information tab ● General tab ● Copy/Print tab ● Scan/Digital Send tab ● Fax tab ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 8-1 HP Embedded Web Server Information tab ENWW Menu Description Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Shows a summary of all jobs the printer has processed. Configuration Page Shows the information found on the configuration page. Supplies Status Page Shows the status of the supplies for the printer. Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the page footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the printer. Advanced configuration with HP Embedded Web Server (EWS) 147 Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path. Device Information Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab. Control Panel Snapshot Shows an image of the current screen on the control panel display. Print Upload a print-ready file from the computer to print. The printer uses the default print settings to print the file. Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or view. Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with the printer. General tab Table 8-2 HP Embedded Web Server General tab Menu Description Control Panel Customization Reorder, show, or hide features on the control-panel display. Change the default display language and keyboard layouts. Quick Sets Setup Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel. Alerts Setup email alerts for various printer and supplies events. Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu. General Settings Configure how the printer recovers from jams and whether copy jobs initiated at the printer control panel take priority over print jobs. AutoSend Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses. Edit Other Links Add or customize a link to another Web site. This link displays in the footer area on all HP Embedded Web Server pages. Ordering Information Enter information about ordering replacement cartridges. This information displays on the supplies status page. Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer. Language Set the language in which to display the HP Embedded Web Server information. Date/Time Settings Set the date and time or synchronize with a network time server. Energy Settings Set or edit sleep settings for business and non-business hours and wake, sleep, and holiday events for the printer. Set which interactions with the printer cause it to wake from sleep mode. 148 Chapter 8 Manage the printer ENWW Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Backup and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer. Reset Factory Settings Restore printer settings to the factory defaults. Solution Installer Install third-party software packages that extend or modify the functionality of the printer. Firmware Upgrade Download and install printer firmware upgrade files. Quota and Statistics Services Provides connection information about third-party job-statistics services. Copy/Print tab Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel. Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory. Configure job-storage options. Default Print Options Configure the default options for print jobs. Restrict Color Permit or restrict color printing and copying. (Color printers only) Specify permissions for individual users or for jobs that are sent from specific software programs. PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received faxes. Print Quality Configure the print quality settings, including the following: ● General print-quality settings ● Default color settings ● Default image registration settings ● Auto sense behavior ● Default paper types ● Default optimization settings Manage Supplies Configure how the printer reacts when supplies reach a Very Low state. Copy Settings Configure the default options for copy jobs. NOTE: If job-specific copy setting options are not set from the control panel at the start of a job, the default settings will be used for the job. Manage Trays ENWW Configure settings for paper trays. Advanced configuration with HP Embedded Web Server (EWS) 149 Scan/Digital Send tab Table 8-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Email Setup Configure the default email settings for digital sending, including the following: Save to Network Folder ● Settings for the outgoing mail (SMTP) server ● Settings for Email Quick Sets jobs ● Default message settings, such as the "From" address and the subject line ● Settings for digital signatures and encryption ● Settings for email notifications ● Default scan settings for email jobs ● Default file settings for email jobs Configure the network folder settings for digital sending, including the following: ● Settings for Quick Sets jobs saved in a network folder ● Settings for notifications ● Default scan settings for jobs saved in a network folder ● Default file settings for jobs saved in a network folder Save to SharePoint® Configure the Microsoft SharePoint® settings for digital sending, including the following: (Flow models only) ● Settings for Quick Sets jobs saved in a document library on the SharePoint® site ● Default settings for jobs saved in a document library on the SharePoint® site Scan to USB Drive Contacts Configure the USB settings for digital sending, including the following: ● Settings for Quick Sets jobs saved on a USB flash drive ● Settings for notifications ● Default scan settings for jobs saved on a USB flash drive ● Default file settings for jobs saved on a USB flash drive Manage contacts, including the following: ● Add email addresses into the printer one at a time. ● Import a large list of frequently-used email addresses on to the printer all at once, rather than adding them one at a time. ● Export contacts from the printer into a .CSV file on the computer to use as a data backup, or import the records onto another HP printer. ● Edit email addresses that have already been saved in the printer. Email and Save to Network Folder Quick Setup Wizards Configure the printer to send scanned images as email attachments. Digital Sending Software Setup Configure settings related to using optional Digital Sending software. 150 Chapter 8 Manage the printer Configure the printer to save scanned images to network-folder Quick Sets. Quicks Sets provide easy access to files saved on the network. ENWW Fax tab Table 8-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes, including the following: Fax Speed Dials ● Default settings for outgoing faxes ● Settings for fax Quick Sets jobs ● Settings for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Manage speed dials, including the following: ● Import .CSV files containing email addresses, fax numbers, or user records, so that they can be accessed on this printer. ● Export email, fax, or user records from the printer into a file on the computer to use as a data backup, or import the records onto another HP printer. Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule. Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each: Fax Activity Log ● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an email address, a network folder, or an FTP server. ● Fax forwarding is a method to forward incoming faxes to a different fax device. Contains a list of the faxes that have been sent from or received by this printer. Troubleshooting tab Table 8-6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer. Configure settings for Fax, OXPd, and Auto Recovery. Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues. Retrieve Diagnostic Data Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the Security tab. Calibration/Cleaning (Color printers only) ENWW Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately. Firmware Upgrade Download and install printer firmware upgrade files. Reset Factory Settings Reset printer settings to factory defaults. Advanced configuration with HP Embedded Web Server (EWS) 151 Security tab Table 8-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer. ● View the status of all security settings. Account Policy Enable administrator account settings. Access Control Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer. Protect Stored Data Configure and manage the internal hard drive for the printer. This printer includes an encrypted hard drive for maximum security. Configure settings for jobs that are stored on the printer hard drive. Certificate Management Install and manage security certificates for access to the printer and the network. Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted. Self Test Verify that the security functions are running according to expected system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature. Table 8-8 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer to HP's ePrintCenter on the Web by enabling HP Web Services. Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet. HP JetAdvantage Access solutions that extend the capabilities of the printer Networking tab Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks. 152 Chapter 8 Manage the printer ENWW Table 8-9 HP Embedded Web Server Networking tab Menu Description Configuration Wireless Direct Configure Wireless Direct settings for printers that include embedded Wireless Direct printing or that have a wireless accessory installed. NOTE: TCP/IP Setting The configuration options available depend on the print server model. Configure TCP/IP settings for IPv4 and IPv6 networks. NOTE: The configuration options available depend on the print server model. Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate. AirPrint Enable, set up, or disable network printing from Apple supported printers. Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the Web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser. Google Cloud Print Setup Set up Google Cloud Print options. Web Proxy Configure proxy settings. Security Settings View and restore current security settings to factory-default values. Configure security settings using the Security Configuration Wizard. NOTE: Do not use the Security Configuration Wizard to configure security settings using network-management applications, such as HP Web Jetadmin. Authorization ENWW Control configuration management and use of this printer, including the following: ● Set or change the administrator password to control access to configuration parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks only). Secure Communication Configure security settings. Mgmt. Protocols Configure and manage security protocols for this printer, including the following: ● Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS. ● Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server. ● Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement protocols. Advanced configuration with HP Embedded Web Server (EWS) 153 Table 8-9 HP Embedded Web Server Networking tab (continued) Menu Description 802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factorydefault values. CAUTION: When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer. IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect models only). Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates. Diagnostics Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server. Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each protocol. Configuration Page View the HP Jetdirect configuration page, which contains status and configuration information. Other Links list NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General tab. The following are the default links. Table 8-10 HP Embedded Web Server Other Links list Menu Description Product Support Connect to the support site for the printer to search for help on various topics. Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies, such as cartridges and paper. HP Instant Support Connect to the HP website to find solutions to printer problems. 154 Chapter 8 Manage the printer ENWW Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab to obtain network information. Change settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information icon to display the IP address or host name. Network b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. ENWW Open the General tab. Configure IP network settings 155 3. On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer. NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV 4 Settings ● Config Method 3. Select the Manual option, and then touch the Save button. 4. Open the Manual Settings menu. 5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat the process for each field, and then touch the Save button. Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv6 address. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. To enable manual configuration, open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable Manual Settings option, and then touch the Done button. 5. To configure the address, open the Address menu, and then touch the field to open a keypad. 156 Chapter 8 Manage the printer ENWW 6. Use the keypad to enter the address, and then touch the OK button. 7. Touch Save. Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer). NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. 4. ENWW ● Networking ● Ethernet ● Link Speed Select one of the following options: ● Auto: The print server automatically configures itself for the highest link speed and communication mode allowed on the network. ● 10T Half: 10 megabytes per second (Mbps), half-duplex operation ● 10T Full: 10 Mbps, full-duplex operation ● 10T Auto: 10 Mbps, automatic-duplex operation ● 100TX Half: 100 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button. The printer turns off and then on. Configure IP network settings 157 Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components. ● Security statements ● Assign an administrator password ● IP Security ● Lock the formatter ● Encryption support: HP High Performance Secure Hard Disks Security statements The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer. Assign an administrator password Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Security tab. 3. Open the General Security menu. 4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field. 5. Enter the password in the New Password field, and then enter it again in the Verify Password field. NOTE: 6. To change an existing password, first enter the existing password in the Old Password field. Click the Apply button. NOTE: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. 158 Chapter 8 Manage the printer ENWW Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use. 1. From the Home screen on the printer control panel, select Sign In. 2. Follow the prompts to enter the credentials. NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer. IP Security IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server. Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk. ENWW Printer security features 159 Energy-conservation settings Introduction ● Print with EconoMode ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in the print driver, set it using the printer control panel. Configure EconoMode from the print driver 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the EconoMode check box to enable the feature, and then click OK. Configure EconoMode from the printer control panel 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3. ● Copy/Print or Print ● Default Print Options ● Economode Select On or Off to enable or disable the feature. Set the sleep timer and configure the printer to use 1 watt or less of power The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode. To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 160 Chapter 8 Manage the printer ENWW 3. ● General Settings ● Energy Settings ● Sleep Settings Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period. NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less than 1 minute. 4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period. NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi, but can be set to wake only to the power button. 5. Select Done to save the settings. Set the sleep schedule Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific times on specific days of the week. ENWW 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● General Settings ● Energy Settings ● Sleep Schedule 3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event. 4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting. Energy-conservation settings 161 HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information. 162 Chapter 8 Manage the printer ENWW Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ ljM633MFP. Click Drivers & Software. ENWW Software and firmware updates 163 164 Chapter 8 Manage the printer ENWW 9 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Image defects table ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM631MFP, www.hp.com/support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP's all-inclusive help for the printer includes the following information: ENWW ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 165 Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM631MFP, www.hp.com/support/ ljM632MFP, or www.hp.com/support/ljM633MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.com 166 Chapter 9 Solve problems ENWW Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 167 Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Restore factory settings from the printer control panel 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● General ● Reset Factory Settings Touch Reset. A verification message advises that completing the reset function might result in loss of data. 4. Select Reset to complete the process. NOTE: The printer restarts automatically after the reset operation completes. Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. icon, and then touch the NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the General tab. 3. On the left side of the screen, click Reset Factory Settings. 4. Click the Reset button. NOTE: The printer restarts automatically after the reset operation completes. 168 Chapter 9 Solve problems ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the cover. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended. Change the “Very Low” settings You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge. 1. From the Home screen on the printer control panel, scroll to and select Settings. 2. Open the following menus: 3. ● Manage Supplies ● Very Low Behavior ● Black Cartridge or Color Cartridges Select one of the following options: ● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low threshold. ● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing. ● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality. For printers with fax capability When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold while the printer is waiting. The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge, but print quality might degrade. ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 169 Order supplies Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply web site, which provides options for purchasing Original HP supplies. 170 Chapter 9 Solve problems ENWW Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. ENWW 1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer. 2. Load the tray with the correct size of paper for the job. 3. Make sure the paper size and type are set correctly on the printer control panel. Printer does not pick up paper or misfeeds 171 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size markings for Tray 1 or the multipurpose tray Figure 9-2 Size markings for cassette trays 172 Chapter 9 Solve problems ENWW 5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers. Figure 9-4 Roller locations for Tray 1 or the multipurpose tray The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. ENWW Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. Printer does not pick up paper or misfeeds 173 NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above. 4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 174 Chapter 9 Solve problems ENWW 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer. Figure 9-6 Stack-height markings Figure 9-7 Tab for the paper stack ENWW Printer does not pick up paper or misfeeds 175 6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size markings for Tray 1 or the multipurpose tray Figure 9-9 Size markings for cassette trays 7. Make sure the printing environment is within recommended specifications. 176 Chapter 9 Solve problems ENWW The document feeder jams, skews, or picks up multiple sheets of paper NOTE: ENWW This information applies to MFP printers only. ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack. ● The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path. ● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers. ● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the status of the document-feeder kit, and replace it if necessary. Printer does not pick up paper or misfeeds 177 Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● Clear paper jams in the document feeder ● Clear paper jams in Tray 1 ● Clear paper jams in Trays 2, 3, 4, or 5 ● Clear paper jams in the 2,100-sheet high-capacity input tray ● Clear paper jams in the right door and fuser area ● Clear paper jams in the output bin ● Clear paper jams in the duplexer ● Clear paper jams in the envelope feeder ● Clear paper jams in the HP Stapling Mailbox ● Clear staple jams 178 Chapter 9 Solve problems ENWW Paper jam locations 1 1 2 3 2 4 2 3 3 5 6 1 Document feeder 2 Duplexer and fuser 3 Tray 1 4 Output bin, HP Stapling Mailbox 5 2,100-sheet HCI feeder 6 Trays 2-5 Envelope feeder (not shown) ENWW Clear paper jams 179 Auto-navigation for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size. 9. Make sure the printing environment is within recommended specifications. 180 Chapter 9 Solve problems ENWW Clear paper jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 1. 31.13.XX Jam in Document Feeder Lift the latch to release the document-feeder cover. 1 2. Open the document-feeder cover. 1 ENWW Clear paper jams 181 3. Remove any jammed paper. 4. Close the document-feeder cover. 1 NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper. 182 Chapter 9 Solve problems ENWW Clear paper jams in Tray 1 The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in Tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 1 2 ENWW Clear paper jams 183 3. Gently pull out any jammed paper. 2 4. Close the right door. 1 2 184 Chapter 9 Solve problems ENWW Clear paper jams in Trays 2, 3, 4, or 5 The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ● 13.A2.XX Jam in Tray 2 ● 13.A3.XX Jam in Tray 3 ● 13.A4.XX Jam in Tray 4 ● 13.A5.XX Jam in Tray 5 NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same. 1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper from the tray. ENWW Clear paper jams 185 3. Remove any paper from the feed rollers inside the printer. 4. Reinsert and close the tray. 5. Open the right door. 1 2 186 Chapter 9 Solve problems ENWW 6. Remove any jammed paper. 2 7. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 8. Remove any jammed paper from the fuser opening. ENWW Clear paper jams 187 9. Reinstall the fuser. 10. Close the right door. 1 2 Clear paper jams in the 2,100-sheet high-capacity input tray The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ● 13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI ● 13.FF.EE Door Open Jam 188 Chapter 9 Solve problems ENWW 1. Open the 2,100-sheet high-capacity input tray. 2. Remove and discard any damaged sheets. 3. Remove the paper from the tray. ENWW Clear paper jams 189 4. Lift the tray up and then pull it straight out to remove it. 5. If jammed paper is in the feed area, pull it down to remove it. 190 Chapter 9 Solve problems ENWW 6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 2,100 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 7. Close the tray. ENWW Clear paper jams 191 Clear paper jams in the right door and fuser area Use the following procedure to clear paper jams in the right door, duplexer, and fuser area. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ● 13.B2.XX Jam in ● 13.B9.XX Jam in Fuser ● 13.FF.EE Door Open Jam CAUTION: 1. The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. Open the right door. 1 2 2. Remove any jammed paper. 2 192 Chapter 9 Solve problems ENWW 3. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Remove any jammed paper from the fuser opening. ENWW Clear paper jams 193 5. Reinstall the fuser. 6. Close the right door. 1 2 194 Chapter 9 Solve problems ENWW Clear paper jams in the output bin The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 1. 13.E1.XX Jam at Standard Output Bin If paper is visible in the output bin, grasp the leading edge and remove it. Clear paper jams in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a jam occurs, the control panel displays one of the following error messages and an animation that assists in clearing the jam. 1. ● 13.B2.XX Jam in ● 13.CX.XX Jam in Duplexer ● 13.DX.XX Jam in Duplexer Open the right door. 1 2 ENWW Clear paper jams 195 2. Remove any jammed paper. 3. Close the right door 1 2 Clear paper jams in the envelope feeder Use the following procedure to clear jams in the envelope feeder. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ● 13.A3.XX Jam in Tray 3 ● 13.A4.XX Jam in Tray 4 196 Chapter 9 Solve problems ENWW 1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged envelopes from the tray. ENWW Clear paper jams 197 3. Remove any envelopes from the feed rollers inside the printer. 4. Reinsert and close the tray. Clear paper jams in the HP Stapling Mailbox The following information describes how to clear a paper jam in the HP Stapling Mailbox. When a jam occurs, the control panel displays one of the following error messages and an animation that assists in clearing the jam. ● 13.E1.XX Jam at Standard Output Bin ● 13.70.XX MBM Jam ● 13.8X Stapler/Stacker Jam 198 Chapter 9 Solve problems ENWW 1. Remove any jammed paper from the HP Stapling Mailbox bins. 2. Open the jam-access door on the back side of the HP Stapling Mailbox. If jammed paper is visible inside the jam-access door, pull it straight out to remove it. 3. Close the HP Stapling Mailbox jam access door. ENWW Clear paper jams 199 Clear staple jams The following information describes how to clear a staple jam in the HP Stapling Mailbox. When a jam occurs, the control panel displays an animation that assists in clearing the jam. ● 13.8X.XX – Stapler/Stacker Jam 1. Open the stapler door. 2. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out. 2 200 Chapter 9 Solve problems ENWW 3. Lift up on the small lever at the back of the staple cartridge. 4. Remove the jammed staples. 5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. ENWW Clear paper jams 201 6. Insert the staple cartridge into the stapler and push on the colored handle until it snaps into place. 2 7. Close the stapler door. 202 Chapter 9 Solve problems ENWW Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Try a different print driver ● Check the EconoMode settings ● Adjust print density If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Check the paper-type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Check the paper type setting (Windows) ENWW 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper Type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Improve print quality 203 Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1. From the Home screen on the printer control panel, select the Reports menu. 2. Select the Configuration/Status Pages menu. 3. Select Supplies Status Page, and then select Print to print the page. Step two: Check supplies status 1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable. If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. Check to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies. Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Follow these steps to clean the printer's paper path. 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: 204 Chapter 9 Solve problems ENWW 3. ● Maintenance ● Calibration/Cleaning ● Cleaning Page Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page. Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved. Check paper and the printing environment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that does not contain metallic material, such as glitter. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ENWW ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. Improve print quality 205 ● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. From the Home screen on the printer control panel, select the Settings menu. 2. Select the following menus: ● Copy/Print or Print ● Print Quality ● Image Registration 3. Select Tray, and then select the tray to adjust. 4. Select Print Test Page, and then follow the instructions on the printed pages. 5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Select Done to save the new settings. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/ljM631MFP, www.hp.com/ support/ljM632MFP, or www.hp.com/support/ljM633MFP. HP PCL.6 driver ● Provided as the default driver on the printer CD. This driver is automatically installed unless you select a different one. ● Recommended for all Windows environments ● Provides the overall best speed, print quality, and printer-feature support for most users ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support HP PCL 6 driver HP PCL-6 driver HP UPD PS driver 206 Chapter 9 Solve problems ENWW HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings: ● Select the 600 dpi option. ● Select the EconoMode check box to enable it. If the entire page is too light, use these settings: 5. ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job. Adjust print density Complete the following steps to adjust the print density. ENWW Improve print quality 207 1. From the Home screen on the printer control panel, select the Settings menu. 2. Open the following menus: 3. ● Copy/Print or Print ● Print Quality ● Toner Density Move the slider toward either Less or More to the desired density setting. 208 Chapter 9 Solve problems ENWW Image defects table Table 9-1 Image defects table quick reference Table 9-2 Light print on page 211 Table 9-3 Gray background or dark print on page 211 Table 9-4 Blank page — No print on page 212 Table 9-5 Black page on page 212 Table 9-6 Banding defects on page 213 Table 9-7 Streak defects on page 213 ENWW Image defects table 209 Table 9-1 Image defects table quick reference (continued) Table 9-8 Fixing/fuser defects on page 214 Table 9-9 Image placement defects on page 214 Table 9-10 Color plane registrations defects (color models only) on page 215 Table 9-11 Output defects on page 215 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing. 2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode. 4. Make sure that the printer is within the supported operating temperature/humidity range. 5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for the printer. NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper. The following examples depict letter-size paper that has passed through the printer short-edge first. 210 Chapter 9 Solve problems ENWW Table 9-2 Light print Description Sample Possible solutions Light print: 1. Reprint the document. The printed content on the entire page is light or faded. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the Economode setting is disabled both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. Table 9-3 Gray background or dark print Description Gray background or dark print: Sample Possible solutions 1. Make sure that the paper in the trays has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the problem persists, go to support.hp.com. The image or text is darker than expected. ENWW Image defects table 211 Table 9-4 Blank page — No print Description Sample Possible solutions Blank page — No print: 1. The page is completely blank and contains no printed content. Make sure that the cartridge is genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the problem persists, go to support.hp.com. Table 9-5 Black page Description Black page: Sample Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the problem persists, go to support.hp.com. The entire printed page is black. 212 Chapter 9 Solve problems ENWW Table 9-6 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Try printing from another tray. 3. Replace the cartridge. 4. Use a different paper type. 5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality. 6. If the problem persists, go to support.hp.com. Table 9-7 Streak defects Description Sample Possible solutions Light vertical streaks: 1. Reprint the document. Light streaks that usually span the length of the page. The defect displays only in areas of fill, not in text or sections with no printed content. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. If the problem persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels. Dark vertical streaks and ITB cleaning streaks (color models only): Dark lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content. ENWW 1. Reprint the document. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Print a cleaning page. 4. Check the toner level in the cartridge. 5. If the problem persists, go to support.hp.com. Image defects table 213 Table 9-8 Fixing/fuser defects Description Fixing/fuser Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document. Toner rubs off along either edge of page. This defect is more common at the edges of high-coverage jobs and on light media types but can occur anywhere on the page. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type. 3. Enterprise models only: From the printer control panel, go to the Edgeto-Edge menu and then select Normal. Reprint the document. 4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the problem persists, go to support.hp.com. Table 9-9 Image placement defects Description Sample Possible solutions Margins and skew: 1. Reprint the document. The image is not centered, or is skewed on the page. The defect occurs when the paper is not positioned properly as it is pulled from the tray and moves through the paper path. 2. Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides. 3. Make sure that the top of the paper stack is below the tray full indicator. Do not overfill the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the problem persists, go to support.hp.com. 214 Chapter 9 Solve problems ENWW Table 9-10 Color plane registrations defects (color models only) Description Sample Possible solutions Color plane registrations: 1. Reprint the document. One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge. 4. From the printer control panel use the Restore Calibration feature to reset the printer's calibration settings to the factory defaults. 5. If the problem persists, go to support.hp.com. Table 9-11 Output defects Description Possible solutions Output curl: 1. Reprint the document. Printed paper has curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● ● ENWW Sample Positive curl: The paper curls toward the printed side. The defect occurs in dry environments or when printing high coverage pages. Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low coverage pages. Negative curl: From the printer control panel, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior or use freshly opened paper. 3. Print in duplex mode. 4. If the problem persists, go to support.hp.com. Output stacking: 1. Reprint the document. The paper does not stack well in the output tray. The stack might be uneven, skewed, or the pages might be pushed out of the tray and onto the floor. Any of the following conditions can cause this defect: 2. Extend the output bin extension. 3. If the defect is caused by extreme paper curl, complete the troubleshooting steps for Output curl. ● Extreme paper curl 4. Use a different paper type. ● The paper in the tray is wrinkled or deformed 5. Use freshly opened paper. 6. ● The paper is a non-standard paper type, such as envelopes Remove the paper from the output tray before the tray gets too full. 7. ● The output tray is too full If the problem persists, go to support.hp.com. Image defects table 215 Improve copy image quality If the printer is having copy quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Calibrate the scanner ● Check the paper settings ● Check the image-adjustment settings ● Optimize copy quality for text or pictures ● Edge-to-edge copying Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text. 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 216 Chapter 9 Solve problems ENWW 2. Open the scanner lid. 3. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner. 4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Calibrate the scanner If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner. NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. ENWW 1. From the Home screen on the printer control panel, swipe until the Support Tools menu displays. Touch the Support Tools icon to open the menu. 2. Open the following menus: Improve copy image quality 217 ● Maintenance ● Calibration/Cleaning ● Calibrate Scanner 3. Touch the Start button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper size and type configuration 1. From the Home screen on the printer control panel, select Copy. 2. In the Options pane, scroll to and select Paper Selection. 3. Select Paper Size, and then select one of the predefined options. 4. Select Paper Type, and then select one of the predefined options. 5. Touch the Done button. Select the tray to use for the copy 1. From the Home screen on the printer control panel, select Copy. 2. In the Options pane, scroll to and select Paper Selection. 3. Select Paper Tray, and then select one of the paper trays. 4. Touch the Done button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the image-adjustment settings Adjust these additional settings to improve copy quality: ● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting 218 Chapter 9 Solve problems ENWW scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. 1. From the Home screen on the printer control panel, select Copy. 2. In the Options list, scroll to and select Image Adjustment. 3. Adjust the sliders to set the levels, and then touch the Done button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Copy. 2. In the Options pane, scroll to and select Optimize Text/Picture. 3. Select one of the predefined options, or select Automatically detect. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. ENWW 1. From the Home screen on the printer control panel, select Copy. 2. In the Options pane, scroll to and select Edge-To-Edge. 3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges. 4. Touch the Start button. Improve copy image quality 219 Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the resolution settings ● Check the image-adjustment settings ● Optimize scan quality for text or pictures ● Check the output-quality settings Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text. 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 220 Chapter 9 Solve problems ENWW 2. Open the scanner lid. 3. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner. 4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Check the resolution settings NOTE: Setting the resolution to a high value increases the file size and the scan time. Follow these steps to adjust the resolution setting: ENWW 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Scan to Email ● Scan to Network Folder Improve scan image quality 221 ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select File Type and Resolution. 5. Select one of the predefined Resolution options, and then touch Done. Touch Send. Check the image-adjustment settings Adjust these additional settings to improve scan quality: ● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Save to Device Memory ● Scan to E-mail ● Scan to Network Folder ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select Image Adjustment. 5. Adjust the sliders to set the levels. 6. Touch the Send button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned: text, graphics, or photos. 222 Chapter 9 Solve problems ENWW 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Save to Device Memory ● Scan to E-mail ● Scan to Network Folder ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select Optimize Text/Picture. 5. Select one of the predefined options, or select Automatically detect. 6. Touch the Send button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the output-quality settings This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting. ENWW 1. From the Home screen on the printer control panel, select Scan. 2. Select one of the following Scan features: ● Scan to Email ● Scan to Network Folder ● Scan to USB ● Scan to SharePoint® 3. Touch the Options button. 4. In the Options pane, scroll to and select File Type and Resolution. 5. Select one of the predefined Quality and File Size options, and then touch Done. Touch Send. Improve scan image quality 223 Improve fax image quality If the printer is having fax quality problems, try the following solutions in the order presented to resolve the issue. ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution settings ● Check the image-adjustment settings ● Optimize fax quality for text or pictures ● Check the error-correction settings ● Check the fit-to-page setting ● Send to a different fax machine ● Check the sender's fax machine Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals. ● When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text. 1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet. 224 Chapter 9 Solve problems ENWW 2. Open the scanner lid. 3. Clean the scanner glass and the document feeder strips with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner. 4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting. 5. Connect the power cable to an outlet, and then press the power button to turn the printer on. Check the send-fax resolution settings Follow these steps to adjust the resolution of outgoing faxes. NOTE: ENWW Increasing the resolution increases the fax size and send time. 1. From the Home screen on the printer control panel, select Scan. 2. Touch the Scan to Fax button. 3. Touch the Options button. 4. In the Options pane, scroll to and select Resolution. 5. Select one of the predefined options, and then touch the Send button. Improve fax image quality 225 Check the image-adjustment settings Adjust these additional settings to improve send-fax quality: ● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images. ● Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. ● Background Cleanup: Remove faint colors from the background of scanned images. For example, if the original document is printed on colored paper, use this feature to lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer rotates the image so that the top of the page is at the top of the image. 1. From the Home screen on the printer control panel, select Scan. 2. Touch the Scan to Fax button. 3. Touch the Options button. 4. In the Options pane, scroll to and select Image Adjustment. 5. Adjust the sliders to set the levels. 6. Touch the Send button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize fax quality for text or pictures Optimize the fax job for the type of image being scanned: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Scan. 2. Touch the Scan to Fax button. 3. Touch the Options button. 4. In the Options pane, scroll to and select Optimize Text/Picture. 5. Select one of the predefined options, or select Automatically detect. 6. Touch the Send button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the error-correction settings The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to reenable the setting. 226 Chapter 9 Solve problems ENWW 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● Fax ● Fax Send Settings ● General Fax Send Settings Select the Error Correction Mode option. Touch the Done button. Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: 3. ● Fax ● Fax Receive Settings ● Default Job Options ● Fit to Page Touch the On option to enable the setting, or touch the Off option to disable it. Touch the Done button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ENWW ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. Improve fax image quality 227 Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the printer ● The printer cannot be found during driver installation ● A periodic failure to print Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page. ● Poor physical connection ● The computer is using the incorrect IP address for the printer ● The computer is unable to communicate with the printer ● The printer is using incorrect link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com. Poor physical connection 1. Verify that the printer is attached to the correct network port using a cable of the correct length. 2. Verify that cable connections are secure. 3. Look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is using the incorrect IP address for the printer 1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the printer and then add it again. 228 Chapter 9 Solve problems ENWW The computer is unable to communicate with the printer 1. Test network communication by pinging the network. a. 2. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network. The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network drivers, print drivers, and the network redirection settings. 2. Verify that the operating system is configured correctly. The printer is disabled, or other network settings are incorrect ENWW 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. Solve wired network problems 229 Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wireless network is not functioning ● Reduce interference on a wireless network Introduction Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a configuration page from the printer control panel Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again. ● With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. ● If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. ● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security). ● Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). ● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. 230 Chapter 9 Solve problems ENWW ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the printer HP Embedded Web Server from a computer on the network. The printer does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation. The wireless connection does not work after moving the wireless router or printer 1. Make sure that the router or printer connects to the same network that your computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer. 4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Cannot connect more computers to the wireless printer ENWW 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wireless Print Direct users. 4. Turn off any third-party firewalls on your computer. 5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. Solve wireless network problems 231 The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. 4. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer. Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 232 Chapter 9 Solve problems ENWW Solve fax problems ● Checklist for solving fax problems ● General fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection. ● Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks." NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports are similar. ● Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call? What type of phone line are you using? ● Dedicated line: A standard analog fax/phone line assigned to receive or send faxes. NOTE: The phone line should be for printer fax use only and not shared with other types of telephone devices. Examples include alarm systems that use the phone line for notifications to a monitoring company. ● PBX system: A business-environment phone system. Standard home phones and the fax accessory use an analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX systems. ● Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the first incoming line is busy. Try attaching the printer to the first incoming phone line. The fax accessory answers the phone after it rings the number of times set in the rings-to-answer setting. Are you using a surge-protection device? A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory against electrical power passed through the phone lines. These devices can cause some fax communication problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the printer directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-toanswer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all calls. ENWW Solve fax problems 233 Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and select Reports. 2. Open the following menus: 3. ● Configuration/Status Pages ● Configuration Page Touch the Print button to print the report, or touch the View button to view the report on the screen. The report consists of several pages. NOTE: The printer IP address or host name is listed on the Jetdirect Page. On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading, check the Modem Status. The following table identifies the status conditions and possible solutions. NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature. Operational / Enabled1 The analog-fax accessory is installed and ready. Operational / Disabled1 The fax accessory is installed, but you have not configured the required fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time. NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable on the printer control panel. 1 Non-Operational / Enabled/Disabled1 The printer has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off). 234 Chapter 9 Solve problems ENWW General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the printer control panel The printer storage disk is full. Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button. Print quality of a photo is poor or prints as a gray box You are using the wrong page-content setting or the wrong resolution setting. Try setting the Optimize Text/Picture option to Photograph setting. You touched the Stop button to cancel a fax, but the fax was still sent If the job is too far along in the sending process, you cannot cancel the job. This is normal operation. No fax address book button displays None of the contacts in the selected contacts list have fax information associated with them. Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is appended to the top of the page when the overlay option is enabled For all forwarded faxes, the printer appends the overlay header to the top of a page. This is normal operation. A mix of names and numbers is in the recipients box Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation. A one-page fax prints as two pages The fax header is being appended to the top of the fax, pushing text to a second page. ENWW Solve fax problems 235 To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. 236 Chapter 9 Solve problems ENWW Index Symbols/Numerics 2,100-sheet high-capacity input tray loading 30 A accessories ordering 40 acoustic specifications 17 AirPrint 68 alternative letterhead mode Android devices printing from 68 25, 29 B bins, output locating 2 Bonjour identifying 146 browser requirements HP embedded Web Server C calibrate scanner 217 cartridge replacing 47 cartridge policy 43 cartridge protection 45 cartridges order numbers 47 replacing staple 51 checklist wireless connectivity 230 cleaning glass 216, 220, 224 paper path 204 control panel help 167 ENWW 146 locating 2 locating features 5 copy optimize for text or pictures 219 copy settings HP Embedded Web Server 149 copying both sides 76 multiple copies 74 resolution 9 single copies 74 customer support online 166 D default gateway, setting 156 deleting stored jobs 65 digital send settings HP Embedded Web Server 150 digital sending folders 127 sending documents 125 USB 129 dimensions, printer 9, 14 document feeder capacity 9 jams 181 locating 2 paper-feeding problems 177 double-sided printing Mac 59 Windows 56 drivers, supported 11 duplex printing Mac 59 duplex printing (double-sided) settings (Windows) 56 Windows 56 duplexer clearing jams 195 duplexing manually (Mac) 59 manually (Windows) 56 E easy-access USB printing 70 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 17 email sending documents 125 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 146 energy use, optimizing 160 envelope feeder clearing jams 196 envelopes orientation 22 envelopes, loading 32 Ethernet (RJ-45) locating 5 Explorer, versions supported HP Embedded Web Server 146 F fax feeding problems 235 optimize for text or pictures required settings 136 settings 137 setup 136 226 Index 237 fax port locating 5 fax settings HP Embedded Web Server 151 required 136 feeding problems 235 FIH (foreign interface harness) locating 5 folders sending to 127 foreign interface harness (FIH) locating 5 formatter locating 4 fuser clearing jams 192 G gateway, setting default 156 general configuration HP Embedded Web Server 148 genuine HP cartridges 43 glass, cleaning 216, 220, 224 H hard disks encrypted 159 hardware integration pocket (HIP) locating 2 Help button locating 5 help, control panel 167 Hi-Speed USB 2.0 printing port locating 5 HIP (hardware integration pocket) locating 2 Home button locating 5 HP Customer Care 166 HP Embedded Web Server changing network settings 155 changing printer name 155 copy settings 149 digital send settings 150 fax settings 151 general configuration 148 HP Web Services 152 information pages 147 network settings 152 opening 155 238 Index other links list 154 print settings 149 scan settings 150 security settings 152 troubleshooting tools 151 HP Embedded Web Server (EWS) features 146 network connection 146 HP ePrint 67 HP ePrint software 67 HP JetAdvantage business solutions 133 HP Stapling Mailbox clear jams 198 clear staple jams 200 HP Web Jetadmin 162 HP Web Services enabling 152 I image quality check toner-cartridge status 204 image quality issues examples and solutions 209 information pages HP Embedded Web Server 147 interface ports locating 5 Internet Explorer, versions supported HP Embedded Web Server 146 IP Security 159 IPsec 159 IPv4 address 156 IPv6 address 156 J jams 2,100-sheet high-capacity input tray 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Trays 2, 3, 4, and 5 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 133 jobs, stored creating (Windows) 62 deleting 65 Mac settings 64 printing 64 K keyboard locating 2 L label orientation 34 labels printing (Windows) 57 printing on 34 labels, loading 34 LAN port locating 5 loading paper in the 2,100-sheet highcapacity input tray 30 paper in Tray 1 21 paper in Tray 2 and the 550-sheet trays 26 local area network (LAN) locating 5 lock formatter 159 lower right door locating 2 M Mac driver settings Job Storage 64 Main input tray loading labels 34 maintenance kits part numbers 41 managing network 155 manual duplex Mac 59 Windows 56 margins, small copying 219 ENWW memory included 9 memory chip (toner) locating 47 mobile printing Android devices 68 mobile printing solutions 9 mobile printing, software supported 13 multiple pages per sheet printing (Mac) 60 printing (Windows) 57 N Near Field Communication printing 66 Netscape Navigator, versions supported HP embedded Web Server 146 network printer name, changing 155 settings, changing 155 settings, viewing 155 network duplex settings, changing 157 Network Folder, scan to 127 network link speed settings, changing 157 network settings HP Embedded Web Server 152 networks default gateway 156 HP Web Jetadmin 162 IPv4 address 156 IPv6 address 156 subnet mask 156 supported 9 NFC printing 66 number of copies, changing 74 O on/off button locating 2 online help, control panel 167 online support 166 operating systems (OS) supported 9 operating systems, supported 11 optimize copy images 219 optimize fax images 226 ENWW optimize scanned images 222 ordering supplies and accessories 40 OS (operating system) supported 9 other links list HP Embedded Web Server 154 output bin clear jams 195 output bins locating 2 P pages per minute 9 pages per sheet selecting (Mac) 60 selecting (Windows) 57 paper jams 180 loading the 2,100-sheet highcapacity input tray 30 loading Tray 1 21 loading Tray 2 and the 550-sheet trays 26 selecting 205 Tray 1 orientation 22 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, 4, and 5 185 Tray 6 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 57 paper types selecting (Mac) 60 paper, ordering 40 part numbers replacement parts 41 staple cartridges 41 ports locating 5 power consumption 17 power connection locating 4 power switch locating 2 power usage 1 watt or less 160 print drivers, supported 11 print media loading in Tray 1 21 print on both sides Mac 59 manually, Windows 56 Windows 56 print settings HP Embedded Web Server 149 printing from USB storage accessories 70 stored jobs 64 printing on both sides settings (Windows) 56 Priority input tray loading labels 34 private printing 62 protect cartridges 45 R replacement parts part numbers 41 replacing staple cartridges 51 toner cartridge 47 required settings fax 136 resolution copy and scan 9 restore factory settings 168 right door clearing jams 192 locating 2 RJ-45 port locating 5 S scan settings HP Embedded Web Server 150 Scan to Network Folder 127 initial setup 95 Scan to USB Drive 129 enabling 106 scanner calibrate 217 glass cleaning 216, 220, 224 Index 239 scanning optimize for text or pictures 222 resolution 9 scanning to email sending documents 125 scanning to folder 127 scanning to USB 129 secuity settings HP Embedded Web Server 152 security encrypted hard disk 159 security lock slot locating 5 sending to email sending documents 125 settings fax 137 restore factory 168 Sign In button locating 5 Sign Out button locating 5 sleep mode 160 small margins 219 special paper printing (Windows) 57 specifications electrical and acoustic 17 speed, optimizing 160 stacking configure the operation mode 37 staple cartridges replacing 51 staple jams HP Stapling Mailbox 200 stapler setting default staple location 36 stapler/stacker accessory configure the operation mode 37 stapling configure the operation mode 37 setting default location 36 Start Copy button locating 5 status, fax accessory page 234 storage, job Mac settings 64 store print jobs 62 stored jobs creating (Mac) 64 240 Index creating (Windows) 62 deleting 65 printing 64 storing jobs with Windows 62 subnet mask 156 supplies low threshold settings 169 ordering 40 part numbers 41 replacing staple cartridges 51 replacing toner cartridge 47 using when low 169 support online 166 system requirements HP Embedded Web Server 146 minimum 13 T TCP/IP manually configuring IPv4 parameters 156 manually configuring IPv6 parameters 156 technical support online 166 toner cartridge components 47 low threshold settings 169 replacing 47 using when low 169 toner cartridges order numbers 47 touchscreen locating features 5 transparencies printing (Windows) 57 Tray 1 jams 183 loading envelopes 32 paper orientation 22 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 26 Tray 3 jams 185 Tray 4 jams 185 Tray 5 jams 185 Tray 6 paper jams 188 trays capacity 9 included 9 locating 2 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 56 U USB sending to 129 USB port enabling 70 locating 5 USB storage accessories printing from 70 W Web browser requirements HP Embedded Web Server 146 Web sites customer support 166 HP Web Jetadmin, downloading 162 weight, printer 9, 14 Wi-Fi Direct printing 14 Wireless Direct Printing 66 wireless network troubleshooting 230 wireless network interference 232 ENWW
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