HP Color LaserJet Enterprise MFP M681, M682 User Guide Laser Jet C05302460

User Manual: HP HP Color LaserJet Enterprise MFP M681, M682 - User Guide

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User Guide
Color LaserJet Enterprise MFP M681, M682
www.hp.com/support/colorljM681MFP
www.hp.com/support/colorljM682MFP
Flow M682zFlow M681zM681dh
Flow M681f
M681f
HP Color LaserJet Enterprise MFP M681,
M682
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2017
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 5
Interface ports ...................................................................................................................................................... 6
Control-panel view ............................................................................................................................................... 7
How to use the touchscreen control panel ................................................................................. 9
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 14
Mobile printing solutions .................................................................................................................................. 16
Printer dimensions ............................................................................................................................................ 16
Power consumption, electrical specications, and acoustic emissions ................................................... 19
Operating-environment range ........................................................................................................................ 19
Printer hardware setup and software installation ............................................................................................................ 20
2 Paper trays .............................................................................................................................................................................................. 21
Introduction ............................................................................................................................................................................. 22
Load Tray 1 ............................................................................................................................................................................. 22
Introduction ........................................................................................................................................................ 22
Tray 1 paper orientation ................................................................................................................................... 24
Use alternative letterhead mode .................................................................................................................... 26
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 26
Load Tray 2 and the 550-sheet trays ................................................................................................................................. 27
Introduction ........................................................................................................................................................ 27
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 29
Use alternative letterhead mode .................................................................................................................... 31
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 31
Load the 2,000-sheet high-capacity input tray ................................................................................................................ 32
Introduction ........................................................................................................................................................ 32
High-capacity input tray paper orientation ................................................................................................... 34
Use alternative letterhead mode .................................................................................................................... 36
ENWW iii
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 36
Load and print envelopes ..................................................................................................................................................... 37
Introduction ........................................................................................................................................................ 37
Print envelopes .................................................................................................................................................. 37
Envelope orientation ......................................................................................................................................... 37
Load and print labels ............................................................................................................................................................. 38
Introduction ........................................................................................................................................................ 38
Manually feed labels ......................................................................................................................................... 38
Label orientation ............................................................................................................................................... 38
Congure the 3-bin stapler/stacker accessory ................................................................................................................. 39
Congure the default staple location ............................................................................................................. 39
Congure the operation mode ........................................................................................................................ 39
3 Supplies, accessories, and parts .......................................................................................................................................................... 41
Order supplies, accessories, and parts ............................................................................................................................... 42
Ordering .............................................................................................................................................................. 42
Supplies and accessories ................................................................................................................................. 42
Maintenance/long-life consumables .............................................................................................................. 43
Customer self-repair parts ............................................................................................................................... 44
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 46
Introduction ........................................................................................................................................................ 46
Enable or disable the Cartridge Policy feature ............................................................................................. 46
Use the printer control panel to enable the Cartridge Policy feature .................................. 46
Use the printer control panel to disable the Cartridge Policy feature .................................. 46
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............ 47
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 47
Troubleshoot Cartridge Policy control panel error messages ............................................... 48
Enable or disable the Cartridge Protection feature ..................................................................................... 48
Use the printer control panel to enable the Cartridge Protection feature .......................... 48
Use the printer control panel to disable the Cartridge Protection feature .......................... 48
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature .... 48
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 49
Troubleshoot Cartridge Protection control panel error messages ....................................... 49
Replace the toner cartridges ................................................................................................................................................ 50
Toner-cartridge information ............................................................................................................................ 50
Remove and replace the cartridges ............................................................................................................... 51
Replace the toner-collection unit ........................................................................................................................................ 54
Replace the staple cartridge (M681z and M682z models) ............................................................................................. 57
Introduction ........................................................................................................................................................ 57
Remove and replace the staple cartridge ..................................................................................................... 57
iv ENWW
4 Print .......................................................................................................................................................................................................... 59
Print tasks (Windows) ............................................................................................................................................................ 60
How to print (Windows) .................................................................................................................................... 60
Automatically print on both sides (Windows) ............................................................................................... 61
Print multiple pages per sheet (Windows) .................................................................................................... 62
Select the paper type (Windows) .................................................................................................................... 62
Additional print tasks ........................................................................................................................................ 63
Print tasks (OS X) .................................................................................................................................................................... 64
How to print (OS X) ............................................................................................................................................ 64
Automatically print on both sides (OS X) ....................................................................................................... 64
Print multiple pages per sheet (OS X) ............................................................................................................ 64
Select the paper type (OS X) ............................................................................................................................ 64
Additional print tasks ........................................................................................................................................ 66
Store print jobs on the printer to print later or print privately ........................................................................................ 67
Introduction ........................................................................................................................................................ 67
Create a stored job (Windows) ........................................................................................................................ 67
Create a stored job (OS X) ................................................................................................................................ 69
Print a stored job ............................................................................................................................................... 69
Delete a stored job ............................................................................................................................................ 70
Information sent to printer for Job Accounting purposes ........................................................................... 70
Mobile printing ........................................................................................................................................................................ 71
Introduction ........................................................................................................................................................ 71
Wireless Direct Print and NFC Printing ........................................................................................................... 71
HP ePrint via email ............................................................................................................................................ 72
HP ePrint software ............................................................................................................................................ 73
AirPrint ................................................................................................................................................................. 73
Android embedded printing ............................................................................................................................. 73
Print from the USB port ......................................................................................................................................................... 75
Introduction ........................................................................................................................................................ 75
Enable the USB port for printing ..................................................................................................................... 75
Print USB documents ........................................................................................................................................ 76
5 Copy .......................................................................................................................................................................................................... 77
Make a copy ............................................................................................................................................................................ 78
Copy on both sides (duplex) ................................................................................................................................................. 80
Additional options when copying ........................................................................................................................................ 82
Additional copy tasks ............................................................................................................................................................. 84
6 Scan .......................................................................................................................................................................................................... 85
Set up Scan to Email .............................................................................................................................................................. 86
ENWW v
Introduction ........................................................................................................................................................ 86
Before you begin ............................................................................................................................................... 86
Step one: Access the HP Embedded Web Server (EWS) ............................................................................. 86
Step two: Congure the Network Identication settings ............................................................................ 87
Step three: Congure the Send to Email feature ......................................................................................... 88
Method one: Basic conguration using the Email Setup Wizard ........................................... 88
Method two: Advanced conguration using the Email Setup ................................................ 92
Step four: Congure the Quick Sets (optional) ............................................................................................. 96
Step ve: Set up Send to Email to use Oce 365 Outlook (optional) ....................................................... 97
Introduction ................................................................................................................................... 97
Congure the outgoing email server (SMTP) to send an email from an Oce 365
Outlook account ............................................................................................................................ 97
Set up Scan to Network Folder ............................................................................................................................................ 99
Introduction ........................................................................................................................................................ 99
Before you begin ............................................................................................................................................... 99
Step one: Access the HP Embedded Web Server ......................................................................................... 99
Step two: Set up Scan to Network Folder ................................................................................................... 100
Method one: Use the Scan to Network Folder Wizard .......................................................... 100
Method two: Use Scan to Network Folder Setup .................................................................. 101
Step one: Begin the conguration ....................................................................... 101
Step two: Congure the Scan to Network Folder settings .............................. 102
Step three: Complete the conguration ............................................................. 109
Set up Scan to USB Drive .................................................................................................................................................... 110
Introduction ...................................................................................................................................................... 110
Step one: Access the HP Embedded Web Server ....................................................................................... 110
Step two: Enable Scan to USB Drive ............................................................................................................. 111
Step three: Congure the Quick Sets (optional) ......................................................................................... 111
Default scan settings for Scan to USB Drive setup .................................................................................... 112
Default le settings for Save to USB Setup ................................................................................................ 112
Set up Save to SharePoint® (Flow models only) ............................................................................................................. 114
Introduction ...................................................................................................................................................... 114
Before you begin ............................................................................................................................................. 114
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 114
Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set ............................. 115
Scan and save a le directly to a Microsoft® SharePoint site ................................................................... 117
Quick set scan settings and options for Save to SharePoint® ................................................................. 118
Create a Quick Set ................................................................................................................................................................ 120
Introduction ...................................................................................................................................................... 120
Step one: Access the HP Embedded Web Server (EWS) ........................................................................... 120
Step two: Add and manage Quick Sets ........................................................................................................ 121
Add a Quick Set ........................................................................................................................... 121
vi ENWW
Edit a Quick Set ........................................................................................................................... 122
Copy a Quick Set ......................................................................................................................... 122
Remove a Quick Set ................................................................................................................... 123
Quick Set settings and options ................................................................................................. 123
Send a scanned document to one or more email addresses ....................................................................................... 129
Introduction ...................................................................................................................................................... 129
Scan and send a document to email ............................................................................................................ 129
Scan and send to network folder ...................................................................................................................................... 131
Introduction ...................................................................................................................................................... 131
Scan and save the document to a folder .................................................................................................... 131
Scan and send to USB Flash Drive .................................................................................................................................... 133
Introduction ...................................................................................................................................................... 133
Scan and save the document to a USB ash drive .................................................................................... 133
Additional options when scanning .................................................................................................................................... 135
HP JetAdvantage business solutions ............................................................................................................................... 137
Additional scan tasks .......................................................................................................................................................... 138
7 Fax .......................................................................................................................................................................................................... 139
Set up fax .............................................................................................................................................................................. 140
Introduction ...................................................................................................................................................... 140
Set up fax by using the printer control panel ............................................................................................. 140
Change fax congurations ................................................................................................................................................. 141
Fax dialing settings ......................................................................................................................................... 141
General fax send settings .............................................................................................................................. 142
Fax receive settings ........................................................................................................................................ 142
Send a fax ............................................................................................................................................................................. 144
Additional options when faxing ......................................................................................................................................... 146
Additional fax tasks ............................................................................................................................................................. 147
8 Manage the printer .............................................................................................................................................................................. 149
Advanced conguration with HP Embedded Web Server (EWS) .................................................................................. 150
Introduction ...................................................................................................................................................... 150
How to access the HP Embedded Web Server (EWS) ............................................................................... 150
HP Embedded Web Server features ............................................................................................................ 151
Information tab ........................................................................................................................... 151
General tab .................................................................................................................................. 152
Copy/Print tab ............................................................................................................................. 153
Scan/Digital Send tab ................................................................................................................ 154
Fax tab .......................................................................................................................................... 155
Troubleshooting tab .................................................................................................................. 155
Security tab ................................................................................................................................. 156
ENWW vii
HP Web Services tab .................................................................................................................. 156
Networking tab ........................................................................................................................... 156
Other Links list ............................................................................................................................ 158
Congure IP network settings ........................................................................................................................................... 159
Printer sharing disclaimer .............................................................................................................................. 159
View or change network settings ................................................................................................................. 159
Rename the printer on a network ................................................................................................................ 159
Manually congure IPv4 TCP/IP parameters from the control panel ..................................................... 160
Manually congure IPv6 TCP/IP parameters from the control panel ..................................................... 160
Link speed and duplex settings .................................................................................................................... 161
Printer security features ..................................................................................................................................................... 162
Introduction ...................................................................................................................................................... 162
Security statements ....................................................................................................................................... 162
Assign an administrator password ............................................................................................................... 162
IP Security ......................................................................................................................................................... 163
Lock the formatter .......................................................................................................................................... 163
Encryption support: HP High Performance Secure Hard Disks ............................................................... 163
Energy-conservation settings ........................................................................................................................................... 164
Introduction ...................................................................................................................................................... 164
Set the idle settings ........................................................................................................................................ 164
Set the sleep timer and congure the printer to use 1 watt or less of power ...................................... 164
Set the sleep schedule ................................................................................................................................... 165
HP Web Jetadmin ................................................................................................................................................................. 166
Software and rmware updates ....................................................................................................................................... 167
9 Solve problems ..................................................................................................................................................................................... 169
Customer support ................................................................................................................................................................ 170
Control panel help system ................................................................................................................................................. 171
Restore factory settings ..................................................................................................................................................... 172
Introduction ...................................................................................................................................................... 172
Method one: Restore factory settings from the printer control panel ................................................... 172
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 172
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 173
Change the “Very Low” settings ................................................................................................................... 173
For printers with fax capability ................................................................................................. 173
Order supplies ................................................................................................................................................. 173
Printer does not pick up paper or misfeeds .................................................................................................................... 175
Introduction ...................................................................................................................................................... 175
The printer does not pick up paper .............................................................................................................. 175
The printer picks up multiple sheets of paper ............................................................................................ 177
viii ENWW
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 181
Clear paper jams .................................................................................................................................................................. 182
Introduction ...................................................................................................................................................... 182
Paper jam locations ........................................................................................................................................ 183
Auto-navigation for clearing paper jams ..................................................................................................... 185
Experiencing frequent or recurring paper jams? ....................................................................................... 185
Clear paper jams in the document feeder .................................................................................................. 186
13.E1 output bin paper jam ........................................................................................................................... 188
13.A1 tray 1 paper jam .................................................................................................................................. 189
13.A2 tray 2 paper jam .................................................................................................................................. 191
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 195
13.A 2000-sheet tray paper jam .................................................................................................................. 200
13.B9, 13.B2, 13.FF fuser paper jam ........................................................................................................... 204
13.B2 right door paper jam ........................................................................................................................... 207
13.70.stapler/stacker paper jam .................................................................................................................. 208
Clear staple jams in the 3-bin stapler/stacker ............................................................................................ 210
Improve print quality ........................................................................................................................................................... 212
Introduction ...................................................................................................................................................... 212
Print from a dierent software program .................................................................................................... 212
Check the paper-type setting for the print job ........................................................................................... 212
Check the paper type setting (Windows) ................................................................................ 212
Check the paper type setting (OS X) ........................................................................................ 212
Check toner-cartridge status ........................................................................................................................ 213
Print a cleaning page ...................................................................................................................................... 213
Visually inspect the toner cartridge ............................................................................................................. 214
Check paper and the printing environment ................................................................................................ 214
Step one: Use paper that meets HP specications ............................................................... 214
Step two: Check the environment ............................................................................................ 214
Step three: Set the individual tray alignment ........................................................................ 215
Try a dierent print driver .............................................................................................................................. 215
Calibrate the printer to align the colors ....................................................................................................... 216
Image defects table ............................................................................................................................................................ 217
Improve copy image quality ............................................................................................................................................... 224
Check the scanner glass for dirt and smudges .......................................................................................... 224
Calibrate the scanner ...................................................................................................................................... 225
Check the paper settings ............................................................................................................................... 226
Check the paper size and type conguration ........................................................................ 226
Select the tray to use for the copy ........................................................................................... 226
Check the image-adjustment settings ........................................................................................................ 226
Optimize copy quality for text or pictures ................................................................................................... 227
Edge-to-edge copying .................................................................................................................................... 227
ENWW ix
Improve scan image quality ............................................................................................................................................... 228
Check the scanner glass for dirt and smudges .......................................................................................... 228
Check the resolution settings ....................................................................................................................... 229
Check the color settings ................................................................................................................................. 230
Check the image-adjustment settings ........................................................................................................ 230
Optimize scan quality for text or pictures ................................................................................................... 231
Check the output-quality settings ................................................................................................................ 231
Improve fax image quality .................................................................................................................................................. 233
Check the scanner glass for dirt and smudges .......................................................................................... 233
Check the send-fax resolution settings ....................................................................................................... 234
Check the image-adjustment settings ........................................................................................................ 235
Optimize fax quality for text or pictures ..................................................................................................... 235
Check the error-correction settings ............................................................................................................. 235
Check the t-to-page setting ........................................................................................................................ 236
Send to a dierent fax machine .................................................................................................................... 236
Check the sender's fax machine ................................................................................................................... 236
Solve wired network problems .......................................................................................................................................... 237
Introduction ...................................................................................................................................................... 237
Poor physical connection ............................................................................................................................... 237
The computer is using the incorrect IP address for the printer ............................................................... 237
The computer is unable to communicate with the printer ....................................................................... 238
The printer is using incorrect link and duplex settings for the network ................................................ 238
New software programs might be causing compatibility problems ...................................................... 238
The computer or workstation might be set up incorrectly ...................................................................... 238
The printer is disabled, or other network settings are incorrect ............................................................. 238
Solve wireless network problems ..................................................................................................................................... 239
Introduction ...................................................................................................................................................... 239
Wireless connectivity checklist ..................................................................................................................... 239
The printer does not print after the wireless conguration completes ................................................. 240
The printer does not print, and the computer has a third-party rewall installed .............................. 240
The wireless connection does not work after moving the wireless router or printer .......................... 240
Cannot connect more computers to the wireless printer ........................................................................ 240
The wireless printer loses communication when connected to a VPN .................................................. 241
The network does not appear in the wireless networks list .................................................................... 241
The wireless network is not functioning ..................................................................................................... 241
Reduce interference on a wireless network ............................................................................................... 241
Solve fax problems .............................................................................................................................................................. 242
Checklist for solving fax problems ............................................................................................................... 242
What type of phone line are you using? ................................................................................. 242
Are you using a surge-protection device? .............................................................................. 242
Are you using a phone company voice-messaging service or an answering machine? . 242
x ENWW
Does your phone line have a call-waiting feature? ............................................................... 243
Check fax accessory status ....................................................................................................... 243
General fax problems ..................................................................................................................................... 244
The fax failed to send ................................................................................................................ 244
An Out of Memory status message displays on the printer control panel ........................ 244
Print quality of a photo is poor or prints as a gray box ........................................................ 244
You touched the Stop button to cancel a fax, but the fax was still sent ............................ 244
No fax address book button displays ...................................................................................... 244
Not able to locate the Fax settings in HP Web Jetadmin ..................................................... 244
The header is appended to the top of the page when the overlay option is enabled .... 244
A mix of names and numbers is in the recipients box .......................................................... 244
A one-page fax prints as two pages ........................................................................................ 244
A document stops in the document feeder in the middle of faxing ................................... 245
The volume for sounds coming from the fax accessory is too high or too low ............... 245
Index ........................................................................................................................................................................................................... 247
ENWW xi
xii ENWW
1 Printer overview
●Printer views
●Printer specications
●Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 1
Printer views
●Printer front view
●Printer back view
●Interface ports
●Control-panel view
Printer front view
1
9
10
8
2
5
7
3
4
11
15
6
16
13
12
14
2 Chapter 1 Printer overview ENWW
21
17
18
19
20
1 Document-feeder cover (access for clearing jams)
2 Document-feeder input tray
3 Document-feeder output bin
NOTE: When feeding long paper through the document feeder, extend the paper stop at the right side of the output bin.
4 Control panel with color touchscreen display (tilts up for easier viewing)
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7On/o button
8 Tray 2
9 Model name
10 Front door (access to the toner cartridges)
11 Standard output bin
12 Physical keyboard (Flow models only). Pull the keyboard straight out to use it.
CAUTION: Close the keyboard when it is not in use.
ENWW Printer views 3
13 Easy-access USB port (on the side of the control panel)
Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
14 Hardware integration pocket (for connecting accessory and third-party devices)
15 1x550-sheet paper feeder with stand
16 Lower-right door (access for clearing jams)
17 Stapler-cartridge door (z models only)
18 Stapler/stacker-right door (z models only)
(access for clearing jams)
19 3 x 550-sheet paper feeder with stand
20 3-bin stapler/stacker
21 High-capacity paper feeder and 550-sheet paper feeder with stand
4 Chapter 1 Printer overview ENWW
Printer back view
6
5
1
3
2
4
1 Formatter cover
2 Formatter (contains the interface ports)
3 Left door (access to the toner-collection unit)
4 Power connection
5 Slot for a cable-type security lock
6 Serial number and product number label
ENWW Printer views 5
Interface ports
1 Fax port (f and z models only. The port is covered for the dh models.)
2 Local area network (LAN) Ethernet 10/100/1000 Ethernet network port
3 Hi-Speed USB 2.0 printing port
4 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
6 Chapter 1 Printer overview ENWW
Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/
colorljM681MFP or www.hp.com/support/colorljM682MFP Select Manuals, and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
3 421 567
8
9
10
12
13
11
1Home button Touch the Home button to return to the Home screen.
2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
3Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
4Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
ENWW Printer views 7
5Information button Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●Wireless: View or change wireless connection settings (for the z model and for the dn and f
models only when an optional wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
●Fax Number: View the printer fax number (fax models only).
6Help button Touch the Help button to open the embedded help system.
7 Current time Displays the current time.
8Start Copy button Touch the Start Copy button to start a copy job.
9 Copy count The copy count indicates the number of copies that the printer is set to make.
10 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
11 Keyboard
(Flow models only)
Flow models include a physical keyboard. The keys are mapped to a language in the same way the
virtual keyboard on the printer touchscreen is mapped. Whenever the keyboard layout for the virtual
keyboard changes, the keys on the physical keyboard are remapped to match the new settings.
NOTE: In some locations, the printer comes with adhesive keyboard overlays to customize the keys
for dierent languages.
12 Easy-access USB port Insert a USB ash drive for printing or scanning without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
13 Hardware integration
pocket (HIP)
For connecting accessory and third-party devices.
8 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
●Technical specications
●Supported operating systems
●Mobile printing solutions
●Printer dimensions
●Power consumption, electrical specications, and acoustic emissions
●Operating-environment range
Technical specications
Model name
Product number
M681dh
J8A10A
M681f
J8A11A
Flow M681f
J8A12A
Flow M681z
J8A13A
Flow M682z
J8A17A
Paper handling Tray 1 (100-sheet
capacity)
Tray 2 (550-sheet
capacity)
1 x 550-sheet paper
feeder
NOTE: The M681dh and
Flow M681f models
accept up to two optional
1 x 550-sheet feeders.
Tray 3 is included with the
M681f model, which can
accept one additional 1 x
550-sheet paper feeder.
Optional Optional Optional Not supported Not supported
1 x 550-sheet paper
feeder with stand
Optional Optional Not supported Not supported
3 x 550-sheet paper
feeder with stand
Optional Not supported Optional Not supported
High-capacity input tray
with stand
Optional Not supported Optional Not supported
3-bin stapler/stacker Not supported Not supported Not supported
Automatic duplex printing
Connectivity 10/100/1000 Ethernet
LAN connection with IPv4
and IPv6
Hi-Speed USB 2.0
10 Chapter 1 Printer overview ENWW
Model name
Product number
M681dh
J8A10A
M681f
J8A11A
Flow M681f
J8A12A
Flow M681z
J8A13A
Flow M682z
J8A17A
Easy-access USB port for
printing without a
computer and upgrading
the rmware
Hardware Integration
Pocket for connecting
accessory and third-party
devices
HP Internal USB Ports Optional Optional Optional Optional Optional
Integrated HP Wireless
Direct Print functionality
for printing from mobile
devices
Not supported Not supported Not supported Not supported
HP Jetdirect 3000w NFC/
Wireless Accessory for
printing from mobile
devices
Optional Optional Optional Optional Optional
HP Jetdirect 2900nw Print
Server accessory for
wireless connectivity
Optional Optional Optional Optional Optional
Memory 2 GB base memory
NOTE: The base
memory is expandable to
2.5 GB by adding a DIMM
memory module.
Not supported Not supported Not supported
2.5 GB base memory
NOTE: The base
memory is expandable to
3 GB by adding a DIMM
memory module.
Not supported Not supported
Mass storage 320 GB Hard Disk Drive
Security HP Trusted Platform
Module for encrypting all
data that passes through
the printer
Optional Optional Optional Optional Optional
Control-panel display and
keyboard
Color touchscreen control
panel
Physical keyboard Not supported Not supported
Print Prints 50 pages per
minute (ppm) on letter
and 47 ppm on A4-size
paper
Not supported
Prints 60 pages per
minute (ppm) on letter
and 56 ppm on A4-size
paper
Not supported Not supported Not supported Not supported
ENWW Printer specications 11
Model name
Product number
M681dh
J8A10A
M681f
J8A11A
Flow M681f
J8A12A
Flow M681z
J8A13A
Flow M682z
J8A17A
Easy-access USB printing
(no computer required)
Store jobs in the printer
memory to print later or
print privately
Fax Optional
Copy and Scan
NOTE: Copy and scan
speeds are subject to
change. For the most
current information go to
www.hp.com/support/
colorljM681MFP or
www.hp.com/support/
colorljM682MFP.
Copies 50 pages per
minute (ppm) on letter
and 47 ppm on A4-size
paper
Not supported
Copies 60 pages per
minute (ppm) on letter
and 56 ppm on A4-size
paper
Not supported Not supported Not supported Not supported
Scans at 75 images per
minute (ipm) (simplex and
duplex)
Scans at 90 ipm (simplex) Not supported Not supported
Scans at 180 ipm (duplex) Not supported Not supported
150-page document
feeder with dual-head
scanning for single-pass
duplex copying and
scanning
HP EveryPage
Technologies including
ultrasonic multi-feed
detection
Not supported Not supported
Embedded optical
character recognition
(OCR) provides the ability
to convert printed pages
into text that can be
edited or searched using a
computer
Not supported Not supported
SMART Label feature
provides paper-edge
detection for automatic
page cropping
Not supported Not supported
Automatic page
orientation for pages that
have at least 100
characters of text
Not supported Not supported
12 Chapter 1 Printer overview ENWW
Model name
Product number
M681dh
J8A10A
M681f
J8A11A
Flow M681f
J8A12A
Flow M681z
J8A13A
Flow M682z
J8A17A
Automatic tone
adjustment sets contrast,
brightness, and
background removal for
each page
Not supported Not supported
Digital Send Send documents to email,
USB, and shared folders
on a network
Send documents to
SharePoint®
Not supported Not supported
ENWW Printer specications 13
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for
this printer: www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows® XP SP3, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista®, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows Server 2003 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system. Some features of the print driver
are not supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
14 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
The HP print driver is available for download
from 123.hp.com/LaserJet. The HP installer
software for OS X is not included in the HP
Software Installer.
For OS X, download the installer from
123.hp.com/LaserJet.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download
the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM681MFP or
www.hp.com/support/colorljM682MFP for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows OS X
●CD-ROM drive, DVD drive, or an Internet connection
●Dedicated USB 1.1 or 2.0 connection or a network connection
●400 MB of available hard-disk space
●1 GB RAM (32-bit) or 2 GB RAM (64-bit)
●Internet connection
●1 GB of available hard-disk space
ENWW Printer specications 15
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wi-Fi Direct (wireless models only)
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●HP All-in-One Remote app for iOS and Android devices
●HP ePrint software
●Google Cloud Print
●AirPrint
●Android Printing
Printer dimensions
Table 1-3 Dimensions for the M681dh and Flow M681f models
Printer fully closed Printer fully opened
Height 658 mm (25.9 in) 910 mm (35.8 in)
Depth 460 mm (18.1 in) 770 mm (30.3 in)
Width 510 mm (20 in) 963 mm (37.9 in)
Weight 42.8 kg (94.4 lb)
Table 1-4 Dimensions for the M681f models
Printer fully closed Printer fully opened
Height 1108 mm (43.6 in) 1360 mm (53.5 in)
Depth 657 mm (25.8 in) 948 mm (37.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 61.5 kg (135.4 lb)
Table 1-5 Dimensions for the Flow M681z models
Printer fully closed Printer fully opened
Height 1270 mm (50 in) 1529 mm (60.1 in)
Depth 657 mm (25.8 in) 967 mm (38 in)
16 Chapter 1 Printer overview ENWW
Table 1-5 Dimensions for the Flow M681z models (continued)
Printer fully closed Printer fully opened
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 75.6 kg (166.6 lb)
Table 1-6 Dimensions for the Flow M682z models
Printer fully closed Printer fully opened
Height 1270 mm (50 in) 1529 mm (60.1 in)
Depth 657 mm (25.8 in) 770 mm (30.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 76.3 kg (168.1 lb)
Table 1-7 Dimensions for the 1 x 550-sheet paper feeder
Height 130 mm (5.1 in)
Depth Tray closed: 458 mm (18 in)
Tray opened: 770 mm (30.3 in)
Width Door closed: 510 mm (20.7 in)
Door opened: 510 mm (20.7 in)
Weight 6.3 kg (13.8 lb)
Table 1-8 Dimensions for the printer with one 1 x 550-sheet paper feeder
Printer fully closed Printer fully opened
Height M681dh and Flow M681f models: 788 mm (31 in)
M681f models: 1238 mm (48.7 in)
M681dh and Flow M681f models: 1040 mm (40.9 in)
M681f models: 1490 mm (58.6 in)
Depth M681dh and Flow M681f models: 460 mm (18.1 in)
M681f models: 657 mm (25.8 in)
M681dh and Flow M681f models: 770 mm (30.3 in)
M681f models: 948 mm (37.3 in)
Width M681dh and Flow M681f models: 510 mm (20 in)
M681f models: 657 mm (25.8 in)
M681dh and Flow M681f models: 963 mm (37.9 in)
M681f models: 992 mm (39 in)
Weight M681dh and Flow M681f models: 49.1 kg (108.2 lb)
M681f models: 67.7 kg (149.2 lb)
Table 1-9 Dimensions for the 1 x 550-sheet paper feeder with stand
Height 450 mm (17.7 in)
ENWW Printer specications 17
Table 1-9 Dimensions for the 1 x 550-sheet paper feeder with stand (continued)
Depth Tray closed: 657 mm (25.8 in)
Tray opened: 948 mm (37.3 in)
Width Door closed: 510 mm (20.7 in)
Door opened: 992 mm (39 in)
Weight 19.1 kg (42.1 lb)
Table 1-10 Dimensions for the printer and the 1 x 550-sheet paper feeder with stand
Printer fully closed Printer fully opened
Height 1108 mm (43.6 in) 1360 mm (53.5 in)
Depth 657 mm (25.8 in) 948 mm (37.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 61.9 kg (136.5 lb)
Table 1-11 Dimensions for the 3 x 550-sheet paper feeder with stand
Height 450 mm (17.7 in)
Depth Tray closed: 657 mm (25.8 in)
Tray opened: 984 mm (37.3 in)
Width Door closed: 657 mm (25.8 in)
Door opened: 992 mm (39 in)
Weight 23.6 kg (52 lb)
Table 1-12 Dimensions for the printer and the 3 x 550-sheet paper feeder with stand
Printer fully closed Printer fully opened
Height 1108 mm (43.6 in) 1360 mm (53.5 in)
Depth 657 mm (25.8 in) 984 mm (37.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 66.4 kg (146.4 lb)
Table 1-13 Dimensions for the High-capacity input tray with stand
Height 450 mm (17.7 in)
Depth Tray closed: 657 mm (25.8 in)
Tray opened: 967 mm (38 in)
18 Chapter 1 Printer overview ENWW
Table 1-13 Dimensions for the High-capacity input tray with stand (continued)
Width Door closed: 657 mm (25.8 in)
Door opened: 992 mm (39 in)
Weight 24.3 kg (53.6 lb)
Table 1-14 Dimensions for the printer and the High-capacity input tray with stand
Printer fully closed Printer fully opened
Height 1108 mm (43.6 in) 1360 mm (53.5 in)
Depth 657 mm (25.8 in) 967 mm (38 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 67.1 kg (147.9 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-15 Operating-environment specications
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
ENWW Printer specications 19
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP for HP's all-inclusive help
for the printer. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
20 Chapter 1 Printer overview ENWW
2 Paper trays
●Introduction
●Load Tray 1
●Load Tray 2 and the 550-sheet trays
●Load the 2,000-sheet high-capacity input tray
●Load and print envelopes
●Load and print labels
●Congure the 3-bin stapler/stacker accessory
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 21
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load Tray 1
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper or 10 envelopes.
1.Open Tray 1.
2.Pull out the tray extension to support the paper.
22 Chapter 2 Paper trays ENWW
3. Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Table 2-1 Tray 1 paper orientation
on page 24.
Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m2 (20 lb)
paper
.
4.Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper stack,
but do not bend it.
ENWW Load Tray 1 23
Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Bottom edge leading into the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Bottom edge leading into the printer
Landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Top edge toward the back of the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Top edge toward the back of the printer
24 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Holes toward the back of the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Holes toward the back of the printer
ENWW Load Tray 1 25
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
26 Chapter 2 Paper trays ENWW
Load Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
CAUTION: Do not extend more than one paper tray at a time.
1.Open the tray.
NOTE: Do not open this tray while it is in use.
2.Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
3.Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
ENWW Load Tray 2 and the 550-sheet trays 27
4. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-2 Tray 2 and the 550-sheet trays
paper orientation on page 29.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
5.Close the tray.
6.The tray conguration message displays on the
printer control panel.
7.Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
8.Select the correct type and size, and then touch
the OK button.
28 Chapter 2 Paper trays ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Face-up
Top edge at the left side of the tray
Landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Face-up
Top edge toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Top edge toward the back of the tray
ENWW Load Tray 2 and the 550-sheet trays 29
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Prepunched Portrait or landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Holes toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Holes toward the back of the tray
30 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
ENWW Load Tray 2 and the 550-sheet trays 31
Load the 2,000-sheet high-capacity input tray
Introduction
The following information describes how to load paper into High-capacity input tray. This tray holds up to 2,000
sheets of 75 g/m2 (20 lb) paper.
1.Open the tray.
NOTE: Do not open this tray while it is in use.
2.Before loading paper, adjust the paper-width guide
by squeezing the blue adjustment latch and sliding
it to the size of the paper being used.
32 Chapter 2 Paper trays ENWW
3. Rotate the paper-stop lever to the correct position
for the paper being used.
4. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-3 High-capacity input tray paper
orientation on page 34.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
5. Close the tray.
ENWW Load the 2,000-sheet high-capacity input tray 33
6. The tray conguration message displays on the
printer control panel.
7. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
High-capacity input tray paper orientation
Table 2-3 High-capacity input tray paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, A4 Face-up
Top edge at the left side of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Face-down
Top edge at the left side of the tray
Landscape 1-sided printing Letter, Legal, A4 Face-up
Top edge toward the back of the tray
34 Chapter 2 Paper trays ENWW
Table 2-3 High-capacity input tray paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Face-down
Top edge toward the back of the tray
Prepunched Portrait or landscape 1-sided printing Letter, Legal, A4 Holes toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Holes toward the back of the tray
ENWW Load the 2,000-sheet high-capacity input tray 35
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
36 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-down
Top edge toward the front of the printer
ENWW Load and print envelopes 37
Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Tray How to load labels
Tray 2 and the 550-
sheet trays
Face-up
Top edge toward the right of the printer
38 Chapter 2 Paper trays ENWW
Congure the 3-bin stapler/stacker accessory
The stapling mailbox accessory can staple documents in the upper left or upper right corners, and it can stack up
to 900 sheets of paper in the three output bins. The output bins have three mode-conguration options: stacker
mode, mailbox mode, or function separator mode.
●Congure the default staple location
●Congure the operation mode
Congure the default staple location
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Manage Stapler/Stacker
●Staple
3. Select a staple location from the list of options, and then touch the Save button. The following options are
available:
●None: No staples
●Top left or right: If the document has portrait orientation, the staple is in the top left corner of the
short edge of the paper. If the document has landscape orientation, the staple is in the top right
corner of the long edge of the paper.
●Top left: The staple is in the top left corner of the short edge of the paper.
●Top right: The staple is in the top right corner of the long edge of the paper.
1
2
1 Top left corner of the short edge of the paper
2 Top right corner of the long edge of the paper
Congure the operation mode
Use this procedure to congure how the printer sorts jobs into the output bins.
ENWW Congure the 3-bin stapler/stacker accessory 39
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Manage Stapler/Stacker
●Operation Mode
3. Select a mode from the list of options, and then touch the Save button. The following options are available:
●Mailbox: The printer places jobs in dierent bins according to the person who sent them.
●Stacker: The printer stacks jobs in the bins from bottom to top.
●Function Separator: The printer places jobs in dierent bins according to printer function such as print
jobs, copy jobs, or fax jobs.
To congure the HP print driver for the selected operation mode, complete the following steps:
NOTE: Windows XP and Vista (Server 2003/2008) HP PCL.6 drivers do not support output devices.
Windows® 7
1.Make sure the printer is turned on and connected tot he computer or a network.
2.Open the Windows® Start menu, and then click Devices and Printers.
3.Right-click the name of the printer, and then select Printer Properties.
4. Click the Device Settings tab.
5.Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
Windows® 8.0, 8.1, and 10
1.Right-click on the bottom-left corner of the screen.
2. Select Control Panel. Under Hardware and Sound, select View devices and printers.
3. Right-click the name of the printer, and then select Printer Properties.
4.Click the Device Settings tab.
5.Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.
NOTE: Newer V4 drivers do not support Update Now. For these drivers, manually congure the operation
mode under Accessory Output Bin.
OS X
1.From the Apple menu, click System Preferences.
2. Select Print & Scan (or Printers & Scanners).
3. Select the printer, and then select Options & Supplies. Select Driver.
4. Manually congure the Accessory Output Mode.
40 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●Order supplies, accessories, and parts
●Congure the HP toner-cartridge-protection supply settings
●Replace the toner cartridges
●Replace the toner-collection unit
●Replace the staple cartridge (M681z and M682z models)
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 41
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 655A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black
toner cartridge
655A CF450A
HP 657X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
657X CF470X
HP 655A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan
cartridge
655A CF451A
HP 657X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner
cartridge
657X CF471X
HP 655A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow
toner cartridge
655A CF452A
HP 657X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow
toner cartridge
657X CF472X
HP 655A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement
magenta toner cartridge
655A CF453A
HP 657X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta
toner cartridge
657X CF473X
HP Staple Cartridge Rell Replacement staple cartridges for the
M681z and M682z models.
Not applicable J8J96A
Accessories
HP Color LaserJet 550-sheet Paper
Tray
Optional 550-sheet paper feeder
NOTE: The printer supports up to two
1 x 550-sheet paper feeders unless
other input devices are present.
Not applicable P1B09A
HP Color LaserJet 550-sheet Paper
Tray with Stand
Optional 550-sheet paper feeder with
stand
Not applicable P1B10A
HP Color LaserJet 3 x 550-sheet Paper
Tray with Stand
Optional 3 x 550-sheet paper feeder
with stand to support the printer
Not applicable P1B11A
42 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Cartridge number Part number
HP Color LaserJet High Capacity Paper
Feeder with Stand
Optional 2,000-sheet paper feeder and
550-sheet paper feeder with stand to
support the printer
Not applicable P1B12A
HP LaserJet Keyboard Overlay Kit for
Simplied Chinese & Traditional
Chinese
(Flow models only)
Language-specic, adhesive overlay for
the physical keyboard
Not applicable A7W12A
HP LaserJet Keyboard Overlay Kit for
Swedish
(Flow models only)
Language-specic, adhesive overlay for
the physical keyboard
Not applicable A7W14A
HP 1GB DDR3 x32 144-Pin 800MMHz
SODIMM
Optional DIMM for expanding the
memory
Not applicable E5K48A
HP Trusted Platform Module Automatically encrypts all data that
passes through the printer
Not applicable F5S62A
HP Foreign Interface Harness Optional port for connecting third-party
devices
Not applicable B5L31A
HP LaserJet MFP Analog Fax Accessory
500
Optional fax accessory for the dh
model
Not applicable CC487A
HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3000w NFC/Wireless
Accessory
Wi-Fi direct accessory for “touch”
printing from mobile devices
Not applicable J8030A
HP Internal USB ports Two internal USB ports for connecting
third-party devices
Not applicable B5L28A
Maintenance/long-life consumables
Maintenance/LLC Kit Part number Estimated life1
HP LaserJet 110V Maintenance Kit P1B91A 150,000 pages*
HP LaserJet 220V Maintenance Kit P1B92A 150,000 pages*
HP LaserJet Image Transfer Belt Kit P1B93A 150,000 pages*
HP LaserJet Toner Collection Unit P1B94A 100,000 pages*
HP 300 ADF Roller Replacement Kit J8J95A 150,000 pages*
1HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
*The LLC life test conditions
●Print coverage: 5% evenly distributed across the page
●Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
●Media size: Letter/A4
ENWW Order supplies, accessories, and parts 43
●Media weight: 75 g/m2 (20 lb) plain media
●Job size: 4 pages
●Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
●Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
●Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
●Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
●Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description Self-replacement options Part number
1 x 550 Sheet Feeder Kit Replacement 1 x 550-sheet feeder Mandatory P1B09-67901
Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29-67903
HP 1GB DDR3 x32 144-Pin 800MHz
SODIMM
Replacement memory DIMM Mandatory E5K48-67902
Analog Fax Accessory 500 Kit Replacement fax board Mandatory B5L53-67901
HP Trusted Platform Module kit Replacement trusted platform module Mandatory B5L31-67902
HP Foreign Interface Harness kit Replacement foreign interface harness Mandatory F5S62-61001
HP Jetdirect 2900nw Print Server Replacement USB wireless print server
accessory
Mandatory J8031-61001
HP Jetdirect 3000w NFC/Wireless
Accessory
Replacement Wireless Direct Print
accessory for “touch” printing from mobile
devices
Mandatory J8030-61001
Scanner white backing Replacement white plastic backing for the
scanner
Mandatory 5851-7206
Control-panel kit Replacement touchscreen control panel Mandatory 5851-7210
Retention Clip Assy Replacement retention clips that are behind
the scanner white backing
Mandatory 5851-7207
ADF Maintenance Kit Maintenance kit for the document feeder Mandatory 5851-7202
44 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Self-replacement options Part number
U.S. English Keyboard Kit Replacement keyboard for Flow models Mandatory B5L47-67019
U.K. English Keyboard Kit Replacement keyboard for Flow models Mandatory B5L47-67020
Keyboard Overlay Kit
French, Italian, Russian, German, U.K.
Spanish
Replacement keyboard overlay for Flow
models
Mandatory 5851-6019
Keyboard Overlay Kit
Canadian French, Latin American Spanish,
U.S. Spanish
Replacement keyboard overlay for Flow
models
Mandatory 5851-6020
Keyboard Overlay Kit
Swiss French, Swiss German, Danish
Replacement keyboard overlay for Flow
models
Mandatory 5851-6021
Keyboard Overlay Kit
Simplied Chinese, Traditional Chinese
Replacement keyboard overlay for Flow
models
Mandatory 5851-6022
Keyboard Overlay Kit
Spanish, Portuguese
Replacement keyboard overlay for Flow
models
Mandatory 5851-6023
Keyboard Overlay Kit
Japanese (KG and KT)
Replacement keyboard overlay for Flow
models
Mandatory 5851-6024
ENWW Order supplies, accessories, and parts 45
Congure the HP toner-cartridge-protection supply settings
●Introduction
●Enable or disable the Cartridge Policy feature
●Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3
and later.
●Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only
genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible
print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
●Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Policy feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
46 Chapter 3 Supplies, accessories, and parts ENWW
●Manage Supplies
●Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 47
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do
if it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
48 Chapter 3 Supplies, accessories, and parts ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
ENWW Congure the HP toner-cartridge-protection supply settings 49
Replace the toner cartridges
Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 655A Black Original LaserJet
Toner Cartridge
Standard-yield replacement
black toner cartridge
655A CF450A
HP 657X High Yield Black
Original LaserJet Toner Cartridge
High-yield replacement black
toner cartridge
657X CF470X
HP 655A Cyan Original LaserJet
Toner Cartridge
Standard-yield replacement
cyan cartridge
655A CF451A
HP 657X High Yield Cyan
Original LaserJet Toner Cartridge
High-yield replacement cyan
toner cartridge
657X CF471X
HP 655A Yellow Original
LaserJet Toner Cartridge
Standard-yield replacement
yellow toner cartridge
655A CF452A
HP 657X High Yield Yellow
Original LaserJet Toner Cartridge
High-yield replacement yellow
toner cartridge
657X CF472X
HP 655A Magenta Original
LaserJet Toner Cartridge
Standard-yield replacement
magenta toner cartridge
655A CF453A
HP 657X High Yield Magenta
Original LaserJet Toner Cartridge
High-yield replacement
magenta toner cartridge
657X CF473X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
50 Chapter 3 Supplies, accessories, and parts ENWW
1 Handle
2 Imaging drum
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
1.Open the front door.
ENWW Replace the toner cartridges 51
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
3.Remove the new toner cartridge from its
packaging by removing the plastic end caps,
removing the cartridge from the plastic bag, and
then removing the orange protective shield. Save
all packaging for recycling the used toner
cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
2
1
3
4
4.Hold both ends of the toner cartridge and rock it
5-6 times.
52 Chapter 3 Supplies, accessories, and parts ENWW
5. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Close the front door.
ENWW Replace the toner cartridges 53
Replace the toner-collection unit
Replace the toner collection unit when the control panel prompts you.
NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit
and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print
quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
1. Open the front door.
2.Open the left door.
54 Chapter 3 Supplies, accessories, and parts ENWW
3. Grasp the top of the toner-collection unit and
remove it from the printer.
4.Remove the new toner-collection unit from its
packaging.
5.Install the new unit into the printer. Make sure the
toner-collection unit is rmly in place.
ENWW Replace the toner-collection unit 55
6. Close the left door.
NOTE: If the toner-collection unit is not installed
correctly, the left door does not close completely.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.
7.Close the front door.
56 Chapter 3 Supplies, accessories, and parts ENWW
Replace the staple cartridge (M681z and M682z models)
Introduction
The following information provides instructions to replace the staple cartridges.
Remove and replace the staple cartridge
1. Open the staple-cartridge door.
NOTE: Opening the staple-cartridge door
disables the stapler.
2. Grasp the colored tab on the staple cartridge, and
then pull the staple cartridge straight out.
ENWW Replace the staple cartridge (M681z and M682z models) 57
3. Insert the new staple cartridge into the stapler and
press the colored handle toward the printer until it
snaps into place.
4. Close the staple-cartridge door.
58 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●Print tasks (Windows)
●Print tasks (OS X)
●Store print jobs on the printer to print later or print privately
●Mobile printing
●Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 59
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
60 Chapter 4 Print ENWW
3. Clickthe tabs in the print driver to congure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 61
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Paper/Quality tab.
4. From the Paper type drop-down, select the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click OK.
8. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
9. Load the tray with the specied type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
11. Select the correct type and size, and then touch the OK button.
62 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
ENWW Print tasks (Windows) 63
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
64 Chapter 4 Print ENWW
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
●Media Type: Select the option for the type of paper for the print job.
●Print Quality: Select the resolution level for the print job.
●Edge-To-Edge Printing: Select this option to print close to the paper edges.
●EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
ENWW Print tasks (OS X) 65
Additional print tasks
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
66 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●Create a stored job (Windows)
●Create a stored job (OS X)
●Print a stored job
●Delete a stored job
●Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
ENWW Store print jobs on the printer to print later or print privately 67
3. Click the Job Storage tab.
4.Select a Job Storage Mode option.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5.To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6.Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
7.For information about how to print the job, see the topic for "Print a stored job."
68 Chapter 4 Print ENWW
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Select Print to print the job.
ENWW Store print jobs on the printer to print later or print privately 69
Delete a stored job
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the
printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Stored Jobs
●Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select Done to save the setting.
Use the following procedure to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash icon to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
70 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wireless Direct Print and NFC Printing
●HP ePrint via email
●HP ePrint software
●AirPrint
●Android embedded printing
Wireless Direct Print and NFC Printing
HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers
that include a hardware-integration pocket (HIP).
Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wireless Direct Print to print wirelessly from the following devices:
●iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●Android mobile devices using the HP ePrint App or the Android embedded print solution
●PC and Mac devices using the HP ePrint Software
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Wireless Direct
●Status
3. Select On, and then select OK to enable wireless printing.
ENWW Mobile printing 71
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wireless Direct Name for easier printer identication for HP Wireless Direct
printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by
selecting the Information icon, and then selecting the Network icon or the Wireless icon.
Complete the following procedure to change the printer Wireless Direct name:
1.From the Home screen on the printer control panel, open the Settings menu.
2.Open the following menus:
●Networking
●Wireless Direct
●Wireless Direct Name
3.Use the keypad to change the name in the Wireless Direct Name text eld. Select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1.Open the HP Embedded Web Server (EWS):
a.From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b.Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4.Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
72 Chapter 4 Print ENWW
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oce or at locations across the globe.
●Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●Mail
●Photos
●Safari
●iBooks
●Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
ENWW Mobile printing 73
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
74 Chapter 4 Print ENWW
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
●.pdf
●.prn
●.pcl
●.ps
●.cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control-panel menus
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●USB Settings
●Print From USB Drive Settings
●Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
ENWW Print from the USB port 75
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print.
3. Select Print from USB Drive.
4. Touch Choose, and then select the name of the document to print. Touch Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Select Print to print the document.
76 Chapter 4 Print ENWW
5 Copy
●Make a copy
●Copy on both sides (duplex)
●Additional options when copying
●Additional copy tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 77
Make a copy
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Copy.
3. In the Options pane, select the number of copies.
4. Select Optimize Text/Picture to optimize for the type of image being copied: text, graphics, or photos.
Select one of the predened options.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
78 Chapter 5 Copy ENWW
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Start to begin copying.
ENWW Make a copy 79
Copy on both sides (duplex)
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Copy.
3. In the Options pane, select Sides.
4. Select Original Sides, and then select the option that describes the original document:
●Use Automatically detect to detect whether the original is printed on one or both sides of the page.
NOTE: This feature is not available for all rmware versions. You might need to update the printer
rmware to use this feature.
●Use 1-sided for originals that are printed on one side of the page.
●Use 2-sided for originals that are printed on both sides of the page.
●Enable or disable Pages Flip Up to determine on which edge of the page a 2-sided original ips.
5. Select Output Sides, and then select one of these options:
●Match original: The output will match the format of the original. For example, if the original is 1-sided,
the output will be 1-sided. However, if the administrator has restricted 1-sided printing and the
original is 1-sided, the output will be 2-sided book-style.
NOTE: This feature is not available for all rmware versions. You might need to update the printer
rmware to use this feature.
●1-sided: The output will be 1-sided. However, if the administrator has restricted 1-sided printing, the
output will be 2-sided book-style.
●2-sided: The output will be 2-sided.
●Enable or disable Pages Flip Up to determine on which edge of the page the 2-sided output ips.
6. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
7. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between two-page view and thumbnail view. More options are
available in thumbnail view than in two-page view.
80 Chapter 5 Copy ENWW
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
8. When the document is ready, touch Start to begin copying.
ENWW Copy on both sides (duplex) 81
Additional options when copying
The following settings are available in the Options list when copying.
NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers.
Some options are not available on all printers.
Number of Copies Specify the number of copies to make.
Load and Save Settings Load Quick Set: Load copy settings from a saved Quick Set.
NOTE: Use the HP Embedded Web Server to create and save Quick Sets.
Save Defaults: Save the current settings in the Options list as default settings for future copy jobs.
Sides Specify whether the original document is printed on one side or both sides, and whether the copies are
to be printed on one side or both sides.
Color/Black
For color printers only.
Specify whether copies are to be printed in color, black and gray, or black only.
Staple
For printers with automatic
nishing accessories only. This
feature does not apply to
printers with convenience
staplers.)
Specify the placement of staples.
Staple/Hole Punch
For printers with hole-punch
accessories only.
Specify the number and placement of punched holes.
Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the
atbed glass.
Book Mode: Scan an open book and output each page of the book onto dierent pages.
2-sided ID Copy: Scan each side of an identication card on the atbed glass and output them onto one
page. After scanning the rst side, the printer prompts to place the second side in the correct position
on the glass.
Reduce/Enlarge Scale the size of the scanned document up or down.
Original Size Specify the paper size for the original document.
Paper Selection Specify the paper size and type for the copies.
Booklet Format and rearrange original scanned images into pages that print as a booklet.
Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.
Pages per Sheet Copy multiple sheets of paper onto a single sheet. Select one, two, or four pages per sheet.
Output Bin
For printers with multiple output
bins only.
Specify which output bin to use for the job when the printer output bins are congured for mailbox
mode.
NOTE: This option does not appear when the output bins are congured for stacker mode or
function-separator mode.
82 Chapter 5 Copy ENWW
Paper Path
For printers that have an option
to ip pages inside the paper
path.
Select a specic paper path:
Face-up (straightest path): Pages output to the bin in the opposite order that they were placed in the
document feeder.
Face-down (correct order): Pages are stacked in the same order as they were placed in the document
feeder.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
aecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients
the scanned images appropriately. If some of the pages are upside-down in relation to the other
pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape
orientation, the printer rotates the image so that the top of the page is at the top of the image.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Edge-to-Edge Scan and print a copy closer to the edge of the page than is normally allowed. Printing close to the
edge can result in some print-quality issues.
Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image.
Collate Assemble each set of pages in the same order as the original document when making multiple copies
of a document.
Automatically Straighten
NOTE: Available on Flow
models only.
This feature is not available for
all rmware versions. You might
need to update the printer
rmware to use this feature.
Automatically straighten a scanned image.
Blank Page Suppression
NOTE: This feature is not
available for all rmware
versions. You might need to
update the printer rmware to
use this feature.
Exclude blank pages in the original document from scanned images. This feature is useful for scanning
pages printed on both sides to eliminate blank pages in the resulting scanned document.
Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more
than one page at a time being fed in the document feeder. When disabled, scanning continues when a
multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive
notes on them, or thick paper.
ENWW Additional options when copying 83
Additional copy tasks
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
Instructions are available for performing specic copy tasks, such as the following:
●Copy or scan pages from books or other bound documents
●Copy mixed-size documents
●Copy or scan both sides of an identication card
●Copy or scan a document into a booklet format
84 Chapter 5 Copy ENWW
6 Scan
●Set up Scan to Email
●Set up Scan to Network Folder
●Set up Scan to USB Drive
●Set up Save to SharePoint® (Flow models only)
●Create a Quick Set
●Send a scanned document to one or more email addresses
●Scan and send to network folder
●Scan and send to USB Flash Drive
●Additional options when scanning
●HP JetAdvantage business solutions
●Additional scan tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 85
Set up Scan to Email
●Introduction
●Before you begin
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Congure the Network Identication settings
●Step three: Congure the Send to Email feature
●Step four: Congure the Quick Sets (optional)
●Step ve: Set up Send to Email to use Oce 365 Outlook (optional)
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use
this scan feature, the printer must be connected to a network; however, the feature is not available until it has
been congured. There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard for basic
and Email Setup for advanced. Use the following information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection.
Administrators need the following information before beginning the conguration process.
●Administrative access to the printer
●DNS sux (e.g., companyname.com)
●SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically found by doing an Internet search. For example, use terms like "Gmail
smtp server name" or "Yahoo smtp server name" to search.
●SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for your
email account. Some providers may temporarily lock your account if you exceed your sending limit.
Step one: Access the HP Embedded Web Server (EWS)
1.From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
86 Chapter 6 Scan ENWW
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Network Identication settings
NOTE: Conguring email setup on the Networking tab is an advanced process and might require the assistance
of a system administrator.
1. Using the EWS top navigation tabs, click Networking.
NOTE: For conguring the network settings for use with Oce 365, Step ve: Set up Send to Email to use
Oce 365 Outlook (optional) on page 97
2. In the left navigation pane, click TCP/IP Settings. A username/password might be required to access the
Network Identication tab of the EWS.
3. On the TCP/IP Settings dialog, click the Network Identication tab.
ENWW Set up Scan to Email 87
4. If DNS is required on the network, in the TCP/IP Domain Sux area, verify that the DNS sux for the email
client being used is listed. DNS suxes have this format: companyname.com, gmail.com, etc.
NOTE: If the Domain Name sux is not set up, use the IP address.
5.Click Apply.
6. Click OK.
Step three: Congure the Send to Email feature
The two options for conguring Send to Email are the Email Setup Wizard for basic conguration and Email
Setup for advanced conguration. Use the following options to congure the Send to Email feature:
●Method one: Basic conguration using the Email Setup Wizard
●Method two: Advanced conguration using the Email Setup
Method one: Basic conguration using the Email Setup Wizard
This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic conguration.
1. Using the EWS top navigation tabs, click Scan/Digital Send.
2.In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
88 Chapter 6 Scan ENWW
3. In the Email and Scan to Network Folder Quick Setup Wizards dialog, click the Email Setup link.
NOTE: If a message displays indicating that the Scan to Email feature is disabled, click Continue to
proceed with the conguration and enable the Scan to Email feature upon completion.
4.On the Congure Email Servers (SMTP) dialog, select one of the following options and complete the steps:
Option one: Use a server already in use by Email
▲Select Use a server already in use by Email, and then click Next.
Option two: Search network for outgoing email server
NOTE: This option nds outgoing SMTP servers inside your rewall only.
a. Select Search network for outgoing email server, and then click Next.
b. Select the appropriate server from the Congure Email Server (SMTP) list, and then click Next.
c. Select the option that describes the server’s authentication requirements:
—Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
—Server requires authentication: From the drop-down list, select an authentication option:
○Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
ENWW Set up Scan to Email 89
Option three: Add SMTP server
a. Select Add SMTP server
b. Enter the Server Name and Port Number, and then click Next.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
c. Select the appropriate server authentication option:
—Server does not require authentication: Select Server does not require authentication, and then
click Next.
-OR-
—Server requires authentication: Select an option from the Server requires authentication drop-
down list:
○Use credentials of user to connect after Sign In at the control panel: Select Use credentials
of user to connect after Sign In at the control panel, and then click Next.
-OR-
○Always use these credentials: Select Always use these credentials, enter the User name
and Password, and then click Next.
5. On the Congure Email Settings dialog, enter the following information about for the sender’s email
address, and then click Next.
NOTE: When setting up the From, Subject, and Message elds, if the User editable check box is
unchecked, users will not be able to edit those elds at the printer control panel when sending an email.
Option Description
From
(Required)
Select one of the following options from the From drop-down list:
●User’s address (sign-in required)
●Default From: Enter a default email address and display name in the Default From
Email Address and Default Display Name elds
NOTE: Create an email account for the printer, and use this address for the default
email address.
NOTE: Congure the email feature so that users must sign in before using it. This
prevents users from sending an email from an address that is not their own.
90 Chapter 6 Scan ENWW
Option Description
Subject
(Optional)
Provide a default subject line for the email messages.
Message
(Optional)
Create a custom message.
To use this message for all emails sent from the printer, clear the User editable check box for
Message.
6. In the Congure File Scan Settings area, set the default scanning preferences, and then click Next.
Option Description
File Type Select the default le type that the for the scanned document:
●PDF
●JPEG
●TIFF
●MTIFF
●XPS
●PDF/A
Color/Black Select the default color setting for the scanned document:
●Color
●Black
●Black/Gray
●Automatically detect
Quality and File Size Select the default output quality for the scanned document:
●Low (small le)
●Medium
●High (large le)
Resolution Select the default scan resolution for the scanned document:
●75 dpi
●150 dpi
●200 dpi
●300 dpi
●400 dpi
●600 dpi
7. Review the Summary area, and then click Finish to complete the setup.
ENWW Set up Scan to Email 91
Method two: Advanced conguration using the Email Setup
1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click Email Setup in the left navigation
pane.
NOTE: By default, the Email Setup page displays the basic settings for Scan to Email setup. To access
additional settings, click the Advanced Settings button at the bottom of the page.
2. On the Email Setup dialog, select the Enable Send to Email check box. If this check box is not selected, the
feature is unavailable at the printer control panel.
3.In the Outgoing Email Servers (SMTP) area, complete the steps for one of the following options:
●Select one of the displayed servers
●Click Add to start the SMTP wizard.
1. In the SMTP wizard, select one of the following options:
○Option one: I know my SMTP server address or host name: Enter the address of an SMTP
server, and then click Next
○Option two: If you do not know the address of the SMTP server, select Search network for
outgoing email server, and then click Next. Select the server, and then click Next.
92 Chapter 6 Scan ENWW
NOTE: If an SMTP server was already created for another printer function, the Use a server
already in use by another function option displays. Select this option, and then congure it to be
used for the email function.
2. On the Set the basic information necessary to connect to the server dialog, set the options to
use, and then click Next.
NOTE: Some servers have problems sending or receiving emails that are larger than 5
megabytes (MB). These problems can be prevented by entering a number in Split emails if larger
than (MB).
NOTE: In most cases, the default port number does not need to be changed. However, when
using the Enable SMTP SSL Protocol option, port 587 must be used.
NOTE: If you are using Google™ Gmail for email service, select the Enable SMTP SSL Protocol
check box. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the
SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time
of conguration.
3. On the Server Authentication Requirements dialog, select the option that describes the server’s
authentication requirements:
○Server does not require authentication, and then click Next.
○Server requires authentication
○From the drop-down box, select Use credentials of user to connect after Sign In at
the control panel, and then click Next.
○From the drop-down box, select Always use these credentials, enter the Username
and Password, and then click Next.
NOTE: If using a signed-in user's credentials, set email to require sign in by the user on the
printer control panel. Deny device guest access to email by clearing the check box for email in
the Device Guest column in the Sign in and Permission Policies area on the Access Control dialog
of the Security tab. The icon in the check box changes from a check mark to a lock.
4. On the Server Usage dialog, choose the printer functions that will send email through this SMTP
server, and then click the Next button.
NOTE: If the server requires authentication, a user name and password for sending automatic
alerts and reports from the printer will be required.
5. On the Summary and Test dialog, enter a valid email address in the Send a test email to: eld,
and then click Test.
6. Verify that all of the settings are correct, and then click Finish to complete the outgoing email
server set up.
4. In the Address and Message Field Control area, enter a From: setting and any of the other optional settings.
Address and Message Field Control settings:
ENWW Set up Scan to Email 93
Feature Description
Address Field Restrictions1Specify whether users must select an email address from an address book or whether users are
allowed to enter in an email address manually.
CAUTION: If Users must select from address book is selected, and any of the address elds are
also set as User editable, changes to those editable elds also change the corresponding values in
the address book.
To prevent users from changing contacts in the Address Book at the printer control panel, go to
the Access Control page on the Security tab, and deny Device Guest access to address book
modications.
Allow invalid email address
formats1
Select to allow an invalid email address format.
User editable To use the Default From address and Default Display Name for all emails sent from this printer
(unless a user is signed in), do not select the User editable check box.
When setting up the address elds, if the User editable check box is unchecked, users will not be
able to edit those elds at the printer control panel when sending an email. For send-to-me
functionality, clear the User editable check boxes for all of the address elds, including the From:
To: CC:, and BCC: elds, and then set that user's send email From: their own email address and To:
their own email address.
Default From: and Default
Display Name:
Provide an email address and name to use for the From: address for the email message.
NOTE: Create an email account for the printer, and use this address for the default email
address.
NOTE: Congure the email feature so that users must sign in before using it. This prevents users
from sending an email from an address that is not their own.
To:1Provide a To (recipient) email address for emails.
CC:1Provide a CC email address for emails.
BCC:1Provide a BCC email address for emails.
Subject: Provide a default subject line for the email messages.
Message: Create a custom message. To use this message for all emails sent from the printer, clear or do not
select the User editable check box for Message:.
1This setting is available only on the Advanced Settings page.
5.In the Signing and Encryption area, set the signing and encryption preferences.
NOTE: These settings are available only on the Advanced Settings page.
Signing and Encryption settings:
Feature Description
Signing Select whether to sign the security certicate.
Select the User editable check box to make this setting editable at the printer control panel.
Hashing Algorithm Select the algorithm to use for signing the certicate.
Encryption Select whether to encrypt the email.
Select the User editable check box to make this setting editable at the printer control panel.
Encryption Algorithm Select the algorithm to use for encrypting the email.
94 Chapter 6 Scan ENWW
Feature Description
Attribute for Recipient Public
Key
Enter which attribute to use to retrieve the recipient’s public key certicate from LDAP.
Use the recipient public key
certicate to verify the
recipient
Select this setting to use the recipient’s public key certicate to verify the recipient.
6. In the Notication Settings area, select when users will receive notications about sent emails. The default
setting is using the signed in user's email address. If the recipient email address is blank, no notication is
sent.
7. In the Scan Settings area, set the default scanning preferences.
NOTE: These settings are available only on the Advanced Settings page.
Scan settings:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or
millimeters, for the front side and back side of a job.
8. In the File Settings area, set the default le settings preferences.
File settings:
Feature Description
File Name Prex1Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Sux1Set the default le name sux used for les saved to a network folder.
Duplicate lename sux default [lename]_YYYYMMDDT
File Name Preview1Enter a le name, and then click the Update Preview button.
File Numbering Format1Select a le name format for when the job is divided into multiple les.
ENWW Set up Scan to Email 95
Feature Description
Add numbering when job has
just one le (ex. _1–1)1
Select this setting to add numbering to a le name when the job is only one le instead of multiple
les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller
le)1
Select this setting to compress the scanned le, which reduces the le size. However, the
scanning process for a High compression le might take longer than for a Normal compression
le.
PDF encryption1If the le type is PDF, then this option encrypts the output PDF le. A password must be specied
as part of the encryption. The same password must be used to open the le. The user will be
prompted to enter a password prior to scanning their job if one has not been set prior to pressing
start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they
show more detail. Lower resolution images have fewer dots per inch and show less detail, but the
le size is smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality
images, and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages1If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files1Select this setting to scan pages into separate les based on a predetermined maximum number
of pages per le.
1This setting is available only on the Advanced Settings page.
9.Review the selected options to verify that they are accurate, and then click Apply to complete the setup.
Step four: Congure the Quick Sets (optional)
Quick Sets are optional short-cut jobs that can be accessed on the main Home screen or within the Quick Sets
application at the printer.
1.In the Email Setup area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
●Select an existing Quick Set under Quick Sets Application in the table.
-OR-
●Click Add to start the Quick Set Wizard.
3.If you selected Add, the Quick Sets Setup page opens. Complete the following information:
●Quick Set Name: Enter a title for the new Quick Set.
●Quick Set Description: Enter a description of the Quick Set.
●Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Dene the following settings for the Quick Set: Address and Message Field Control, Signing and Encryption,
Notication Settings, Scan Settings, File Settings.
5.Click Finish to save the Quick Set.
96 Chapter 6 Scan ENWW
Step ve: Set up Send to Email to use Oce 365 Outlook (optional)
Introduction
Microsoft Oce 365 Outlook is a cloud-based email system provided by Microsoft which uses Microsoft's Simple
Mail Transfer Protocol (SMTP) server to send or receive emails. Complete the following to enable the printer to
send an email with an Oce 365 Outlook account from the control panel.
NOTE: You must have an email address account with Oce 365 Outlook to congure the settings in the EWS.
Congure the outgoing email server (SMTP) to send an email from an Oce 365 Outlook account
1. Using the EWS top navigation tabs, click Networking.
2. In the left navigation pane, click TCP/IP Settings.
3. In the TCP/IP Settings area, click the Network Identication tab.
4. If DNS is required on the network, in the TCP/IP Domain Sux area, verify that the DNS sux for the email
client being used is listed. DNS suxes have this format: companyname.com, Gmail.com, etc.
NOTE: If the Domain Name sux is not set up, use the IP address.
5.Click Apply.
6. Click the Scan/Digital Send tab.
7.On the left navigation pane, click Email Setup.
ENWW Set up Scan to Email 97
8. On the Email Setup page, select the Enable Send to Email check box. If this check box is not available, the
feature is unavailable at the printer control panel.
9.In the Outgoing Email Servers (SMTP) area, click Add to start the SMTP wizard.
10. In the I know my SMTP server address or host name eld, type smtp.onoce.com, and then click Next.
11.On the Set the basic information necessary to connect to the server dialog, in the Port Number eld, type
587.
NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB).
These problems can be prevented by entering a number in Split emails if larger than (MB).
12.Select the Enable SMTP SSL Protocol check box, and then click Next.
13. On the Server Authentication Requirements dialog, complete the following information:
a.Select Server requires authentication.
b.From the drop-down list, select Always use these credentials
c.In the Username eld, type the Oce 365 Outlook email address.
d.In the Password eld, type the Oce 365 Outlook account password, and then click Next.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and
then click the Next button.
15.On the Summary and Test dialog, enter a valid email address in the Send a test email to: eld, and then
click Test.
16.Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.
98 Chapter 6 Scan ENWW
Set up Scan to Network Folder
●Introduction
●Before you begin
●Step one: Access the HP Embedded Web Server
●Step two: Set up Scan to Network Folder
Introduction
This document explains how to enable and congure the Scan to Network Folder function. The printer has a
feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer
must be connected to a network; however, the feature is not available until it has been congured. There are two
methods for conguring Scan to Network Folder, the Save to Network Folder Setup Wizard for basic setup and
Save to Network Folder Setup for advanced setup.
Before you begin
NOTE: To set up the Scan to Network Folder feature, the printer must have an active network connection.
Administrators need the following items before beginning the conguration process.
●Administrative access to the printer
●The fully-qualied domain name (FQDN) (e.g., \\servername.us.companyname.net\scans) of the
destination folder OR the IP address of the server (e.g., \\16.88.20.20\scans).
NOTE: The use of the term "server" in this context refers to the computer where the shared folder
resides.
Step one: Access the HP Embedded Web Server
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
ENWW Set up Scan to Network Folder 99
Step two: Set up Scan to Network Folder
Method one: Use the Scan to Network Folder Wizard
This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup
wizard includes the options for basic conguration.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.
1. Using the EWS top navigation tabs, click Scan/Digital Send tab. The Email and Scan to Network Folder Quick
Setup Wizards dialog opens.
2. In the left-navigation pane, click Email and Scan to Network Folder Quick Setup Wizards.
3. Click the Save to Network Folder Quick Set Wizard link.
4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Save to Network Folder feature can be minimally congured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Save to Network Folder metadata.
5. On the Add Folder Quick Set dialog, complete the following information:
a. In the Quick Set Title eld, type a title.
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NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
b. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
c. Click Next.
6. On the Congure Destination Folder dialog, complete the following information:
a. In the UNC Folder Path eld, type a folder path where the scan will go.
The folder path can either be the fully-qualied domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \\16.88.20.20\scans).
Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via DHCP,
the IP address can change. However, the connection with an IP address might be faster because the
printer does not need to use DNS to nd the destination server.
b. From the Authentication Settings drop-down, select one of the following options:
●Use credentials of user to connect after Sign In at the control panel
●Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding elds, and the printer’s access to the folder must be veried by clicking
Verify Access.
c. In the Windows Domain eld, type the Windows domain.
TIP: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and then
click System.
The domain is listed under Computer name, domain, and workgroup settings.
d. Click Next.
7. On the Congure File Scan Settings dialog, set the default scanning preferences for the Quick Set, and then
click Next.
8. Review the Summary dialog, and then click Finish.
Method two: Use Scan to Network Folder Setup
This option enables advanced conguration of the Save to Network Folder feature using the HP Embedded Web
Server (EWS) for the printer.
NOTE: Before you begin: To display the printer's IP address or host name, touch the Information icon, and
then touch the Network icon on the printer's control panel.
Step one: Begin the conguration
1. Click the Scan/Digital Send tab.
2. On the left navigation menu, click the Scan to Network Folder Setup link.
ENWW Set up Scan to Network Folder 101
Step two: Congure the Scan to Network Folder settings
1. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. If this box
is not selected, the feature is unavailable at the printer control panel.
2. In the Scan to Network Folder area of the left navigation pane, click Quick Sets. Click Add to open the Quick
Sets Setup dialog.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
NOTE: The Scan to Network Folder feature can be minimally congured without creating a quick set.
However, without the quick set, users must enter the destination folder information at the control panel for
each scan job. A quick set is required to include Scan to Network Folder metadata.
Complete all of the settings in the Quick Set Setup to fully congure the Scan to Network Folder feature.
Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel
Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to
congure where the Quick Set button will display on the printer control panel and to congure the level of user
interaction at the printer control panel.
1. In the Quick Set Name eld, type a title.
NOTE: Name the Quick Set something that users can understand quickly (e.g., "Scan and save to a
folder").
2. In the Quick Set Description eld, type a description explaining what the Quick Set will save.
3. From the Quick Set Start Option list, select one of the following options:
●Option one: Enter application, then user presses Start
●Option two: Start instantly upon selection
Select one of the following prompt options :
○Prompt for original sides
○Prompt for additional pages
○Require Preview
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the
next step.
4. Click Next.
Dialog two: Folder Settings
Use the Folder Settings dialog to congure the types of folders the printer sends scanned documents to.
There are two types of destination folders to select from:
●Shared folders or FTP folders
●Personal shared folders
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There are two types of folder permissions to select from:
●Read and write access
●Write access only
The following information describes how to congure the folder settings.
Congure the destination folder for scanned documents
Option 1: Shared folders or FTP folders
To save scanned documents to a standard shared folder or an FTP folder, complete the following steps:
1.If it is not already selected, select Save to shared folders or FTP folders.
2.Click Add.... The Add Network Folder Path dialog opens.
3. On the Add Network Folder Path dialog, select one of the following options:
●Option one: Save to a standard shared network folder
ENWW Set up Scan to Network Folder 103
NOTE: For more information about creating shared network folders see Set up a shared folder
(c04431534).
1. If it is not already selected, select Save to a standard shared network folder.
2. In the UNC Folder Path eld, type a folder path.
The folder path can either be the fully-qualied domain name (FQDN) (e.g., \
\servername.us.companyname.net\scans) or the IP address of the server (e.g., \
\16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address.
NOTE: The FQDN can be more reliable than the IP address. If the server gets its IP address via
DHCP, the IP address can change. However, the connection with an IP address might be faster
because the printer does not need to use DNS to nd the destination server.
3. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder
access to user.
4. To view the complete folder path for scanned documents, click Update Preview.
5. From the Authentication Settings list, select one of the following options:
○Use credentials of user to connect after Sign In at the control panel
○Always use these credentials
NOTE: If Always use these credentials is selected, a user name and password must be entered
in the corresponding elds.
6. In the Windows Domain eld, type the Windows domain.
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NOTE: To nd the Windows domain in Windows 7, click Start, click Control Panel, click System.
To nd the Windows domain in Windows 8, click Search, enter System in the search box, and
then click System.
The domain is listed under Computer name, domain, and workgroup settings.
NOTE: If a shared folder is set to be accessed by everyone, values for a workgroup name
(default is “Workgroup”), a user name and password must be entered in the corresponding
elds. However, if the folder is within a particular user’s folders and not Public, the user name
and password of that user must be used.
NOTE: An IP address might be necessary instead of a computer name. Many home routers do
not handle computer names well, and there is no Domain Name Server (DNS). In this case, it is
best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a
new IP address. On a typical home router, this is done by setting a static IP address that is on
the same subnet, but outside the DHCP address range.
7. Click OK.
●Option two: Save to an FTP Server
NOTE: If an FTP site is outside the rewall, a proxy server must be specied under the network
settings These settings are located in the EWS Networking tab, under the Advanced options.
1. Select Save to an FTP Server.
2. In the FTP Server eld, type the FTP server name or IP address.
3. In the Port eld, type the port number.
NOTE: In most cases, the default port number does not need to be changed.
ENWW Set up Scan to Network Folder 105
4. To automatically create a subfolder for scanned documents in the destination folder, select a
format for the subfolder name from the Custom Subfolder list.
5. To view the complete folder path for scanned documents, click Update Preview.
6. From the FTP Transfer Mode list, select one of the following options:
○Passive
○Active
7. In the Username eld, type the user name.
8. In the Password eld, type the password.
9. Click Verify Access to conrm the destination can be accessed.
10. Click OK.
Option 2: Personal shared folders
To save scanned documents to a personal shared folder, complete the following steps:
NOTE: This option is used in domain environments where the administrator congures a shared folder for each
user. If the Save to a personal shared folder feature is congured, users will be required to sign in at the printer
control panel using Windows credentials or LDAP authentication.
1. Select Save to a personal shared folder.
2. In the Retrieve the device user’s home folder using this attribute eld, type the user’s home folder in the
Microsoft Active Directory.
NOTE: Verify that the user knows where this home folder is located on the network.
3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name.
To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to
user.
Select the destination folder permissions
Option 1: Read and write access
To send scanned documents to a folders congured for read and write access, complete the following steps:
NOTE: Send only to folders with read and write access supports folder verication and job notication
1. If it is not already selected, select Send only to folders with read and write access.
2. To require the printer to verify folder access before starting a scan job, select Verify folder access prior to
job start.
NOTE: Scan jobs can complete more quickly if Verify folder access prior to job start is not selected;
however, if the folder is unavailable, the scan job will fail.
3. Click Next.
Option 2: Write access only
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To send scanned documents to a folder congured for write access only, complete the following steps:
NOTE: Allow sending to folders with write access only does not support folder verication or job notication
NOTE: If this option is selected, the printer cannot increment the scan lename. It sends the same lename for
all scans.
Select a time-related lename prex or sux for the scan lename, so that each scan is saved as a unique le,
and does not overwrite a previous le. This lename is determined by the information in the File Settings dialog
in the Quick Set Wizard.
1. Select Allow sending to folders with write access only.
2. Click Next.
Dialog three: Notication settings
▲On the Notication Settings dialog, complete one of the following tasks:
NOTE: In order to send notication emails, the printer must be set up to use an SMTP server for sending
email jobs. For more information about setting up the SMTP server for sending emails see Set up Scan to
Email (c04017973).
●Option one: Do not notify
1. Select Do not notify.
2. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
●Option two: Notify when job completes
1. Select Notify when job completes.
2. Select the method for delivering the notication from the Method Used to Deliver Notication
list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
3. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
4. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
●Option three: Notify only if job fails
1. Select Notify only if job fails.
2. Select the method for delivering the notication from the Method Used to Deliver Notication
list.
If the method of notication selected is Email, type the email address in the Notication Email
Address eld.
3. To include a thumbnail of the rst scanned page in the notication, select Include Thumbnail.
4. To prompt the user to review their notication settings, select Prompt user prior to job start, and
then click Next.
ENWW Set up Scan to Network Folder 107
Dialog four: Scan Settings
On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next.
Scan settings:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Dialog ve: File Settings
On the File Settings dialog, set the default le settings for the Quick Set, and then click Next.
File settings:
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Sux Set the default le name sux used for les saved to a network folder.
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
108 Chapter 6 Scan ENWW
Feature Description
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format Use the drop-down list to select the le format for meta-data information.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Dialog six: Summary
On the Summary dialog, review the Summary dialog, and then click Finish.
Step three: Complete the conguration
1. In the left-navigation pane, click Scan to Network Folder.
2. On the Scan to Network Folder page, review the selected settings, and then click Apply to complete the
setup.
ENWW Set up Scan to Network Folder 109
Set up Scan to USB Drive
●Introduction
●Step one: Access the HP Embedded Web Server
●Step two: Enable Scan to USB Drive
●Step three: Congure the Quick Sets (optional)
●Default scan settings for Scan to USB Drive setup
●Default le settings for Save to USB Setup
Introduction
The printer has a feature that enables it to scan a document and save it to a USB ash drive. The feature is not
available until it has been congured through the HP Embedded Web Server (EWS).
Step one: Access the HP Embedded Web Server
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
110 Chapter 6 Scan ENWW
Step two: Enable Scan to USB Drive
1. Select the Security tab.
2. Scroll to Hardware Ports and make sure that Enable Host USB plug and play is enabled.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. Select the Enable Save to USB check box.
5. Click Apply at the bottom of the page.
NOTE: Most devices ship with Hard disk drives (HDDs) already installed. In some cases, additional storage
devices can be added via USB. Verify whether the Save to USB feature needs to be expanded to USB and Hard
drive
Step three: Congure the Quick Sets (optional)
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets
application.
1. In the Scan to USB Drive area of the left navigation pane, click Quick Sets.
2. Select one of the following options:
●Select an existing Quick Set under Quick Sets Application in the table.
-OR-
●Click Add to start the Quick Set Wizard.
3. If you selected Add, the Quick Sets Setup page opens. Complete the following information:
●Quick Set Name: Enter a title for the new Quick Set.
●Quick Set Description: Enter a description of the Quick Set.
●Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user
presses Start or Start instantly when selected from the Home Screen.
4. Select a default location where scanned les are saved on USB storage devices inserted into the USB port
on the control panel, and then click Next. The default location options are:
●Save at root directory of the USB storage device
●Create or place in this folder on the USB Storage Device — The path to the folder on the USB storage
device must be specied when using this le location option. A backslash \ must be used to separate
folder\subfolder names in the path.
5.Select an option from the Condition on Which to Notify: drop-down list, and then click Next.
This setting determines if, or how, users are notied when a Save To USB Quick Set job completes or fails.
The options for the Condition on Which to Notify: setting are:
●Do not notify
●Notify when job completes
●Notify only if job fails
ENWW Set up Scan to USB Drive 111
6. Choose the Scan Settings for the Quick Set, and then click Next.
NOTE: For more information on the available scan settings, see Default scan settings for Scan to USB
Drive setup on page 112
7. Choose the File Settings for the Quick Set, and then click Next.
NOTE: For more information on the available le settings, see Default scan settings for Scan to USB Drive
setup on page 112
8. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Default scan settings for Scan to USB Drive setup
Table 6-1 Scan settings for Scan to USB Drive Setup:
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Default le settings for Save to USB Setup
Table 6-2 File settings for Save to USB Setup:
Option name Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Sux Set the default le name sux used for les saved to a network folder.
Duplicate lename sux default [lename]_YYYYMMDDT
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
112 Chapter 6 Scan ENWW
Table 6-2 File settings for Save to USB Setup: (continued)
Option name Description
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
ENWW Set up Scan to USB Drive 113
Set up Save to SharePoint® (Flow models only)
●Introduction
●Before you begin
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set
●Scan and save a le directly to a Microsoft® SharePoint site
●Quick set scan settings and options for Save to SharePoint®
Introduction
Use Save the SharePoint® to scan documents directly to a Microsoft® SharePoint site. This feature eliminates the
need to scan the documents to a network folder, USB ash drive, or email message, and then manually upload
the les to the SharePoint site.
Save to SharePoint® supports all scanning options, including the ability to scan documents as images or use the
OCR features to create text les or searchable PDFs.
The feature is disabled by default. Enable Save to Sharepoint® in the HP Embedded Web Server (EWS).
NOTE: The Save to Sharepoint® feature is only available on workow-equipped printers.
Before you begin
Before this procedure can be completed, the destination folder that the scanned les will be saved to must exist
on the SharePoint site, and write access must be enabled to the destination folder. Save to SharePoint® is
disabled by default.
Step one: Access the HP Embedded Web Server (EWS)
1.From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2.Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
114 Chapter 6 Scan ENWW
Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set
Follow these steps to enable the feature Save to SharePoint feature and create a Save to SharePoint Quick Set:
1. Using the top navigation tabs, click Scan/Digital Send.
2. In the left navigation pane, click Save to SharePoint®.
NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick
Sets application.
3. Select Enable Save to SharePoint®, and then click Apply.
4. In the Save to SharePoint® area of the left navigation pane, click Quick Sets. Click Add to launch the Quick
Set Wizard.
5. Enter a Quick Set Name (for example, “Scan to Sharepoint”) and a Quick Set Description.
6. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click the Next button.
7. Use the following steps to add the path to the SharePoint folder.
a. Click Add on the SharePoint® Destination Settings page to open the Add SharePoint® Path page.
b. Open another browser window, navigate to the SharePoint folder to use, and then copy the folder
path for the SharePoint folder from that browser window.
c. Paste the SharePoint folder path into the SharePoint® Path: eld.
d. By default, the printer overwrites an existing le that has the same le name as the new le. Clear
Overwrite existing les so that a new le with the same name as an existing le is given an updated
time/date stamp.
e. Select an option from the Authentication Settings drop-down menu. Select whether it is necessary to
sign in to the SharePoint site with credentials, or store the credentials within the Quick Set.
ENWW Set up Save to SharePoint® (Flow models only) 115
NOTE: Use credentials of user to connect after Sign In at the control panel is selected in the
Authentication Settings drop-down menu, the logged-in user must have permissions to write to the
specied SharePoint site.
NOTE: For security purposes, the printer does not display credentials entered in the Quick Set
Wizard.
f. Click OK to complete the SharePoint path setup and navigate back to the SharePoint Destination
Settings page.
8. Select Verify folder access prior to job start to ensure that the SharePoint folder specied as the
destination folder is accessible each time the Quick Set is used. If this option is not selected, jobs can be
saved to the SharePoint folder more quickly. However, if this option is not selected and the SharePoint
folder is inaccessible the job will fail.
9. Click Next.
10. Set a Condition on Which to Notify: on the Notication Settings page. This setting congures the Quick Set
to either not notify, or to send email messages or print a summary page if a job either completes
successfully or fails. Select one of the following options from the Condition on Which to Notify: drop-down
menu:
●Select Do not notify for the Quick Set to not perform any notication action when a job completes
successfully or fails.
●Select Notify when job completes to for the Quick Set to send a notication when a job completes
successfully.
●Select Notify only if job fails to for the Quick Set to send a notication only when a job fails.
Selecting either Notify when job completes or Notify only if job fails requires the Method Used to Deliver
Notication: to be set. Select from the following options:
●Email: Use this option to send an email when the selected notication condition occurs. This option
requires a valid email address in the Notication Email Address: eld.
NOTE: To use the email notication feature, rst congure the email feature on the printer.
●Print: Use this option to print the notication when the selected notication condition occurs.
NOTE: Select Include Thumbnail for either notication option to include a thumbnail image of the rst
page of the scanned page of the job.
11. Click Next.
12. Select options from the Scan Settings page, and then click Next. For more information, see Table 6-3 Scan
settings for Save to SharePoint® on page 118.
13.Select options from the File Settings page, and then click Next. For more information, see Table 6-4 File
settings for Save to SharePoint on page 118.
14.Review the summary of settings, and then click the Finish button to save the Quick Set, or click the
Previous button to edit the settings.
116 Chapter 6 Scan ENWW
Scan and save a le directly to a Microsoft® SharePoint site
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to SharePoint®.
NOTE: It might be necessary to sign in to the printer to use this feature.
3. To select a Quick Set, in the Quick Sets and Defaults area touch Load. Select a Quick Set, and then touch
Load.
4. Touch the File Name: text eld to open a keyboard, and then type the name for the le using either the on-
screen keyboard or the physical keyboard. Touch Enter .
5. Touch Options to view and congure settings for the document.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
ENWW Set up Save to SharePoint® (Flow models only) 117
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. Touch the Start button to save the le.
Quick set scan settings and options for Save to SharePoint®
The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Save to SharePoint® Quick Set.
Table 6-3 Scan settings for Save to SharePoint®
Feature Description
Original Size Select the page size of the original document.
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Select to optimize for the output of a particular type of content.
Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Table 6-4 File settings for Save to SharePoint
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Sux Set the default le name sux used for les saved to a network folder.
Duplicate lename sux default [lename]_YYYYMMDDT
118 Chapter 6 Scan ENWW
Table 6-4 File settings for Save to SharePoint (continued)
Feature Description
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
ENWW Set up Save to SharePoint® (Flow models only) 119
Create a Quick Set
●Introduction
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Add and manage Quick Sets
Introduction
Quick Sets are short-cut jobs that are available from the Home screen or within the Quick Sets feature on the
printer control panel and do not impact the defaults set for the base application. To use a Quick Set on the
printer control panel, enable the base application.
Create Quick Sets for the following base applications to improve job accuracy and decrease the time to complete
a job:
●Email — Use email Quick Sets to congure and save commonly used settings for sending jobs from the
printer via email as email attachments.
●Fax — Use fax Quick Sets to congure and save commonly used settings for fax jobs.
●Save to Network Folder — Use Save to Network Folder Quick Sets to congure and save commonly used
settings for saving jobs to a network folder.
●Save to USB — Use Save to USB Quick Sets to congure and save commonly used settings for saving jobs
to a USB device.
●Copy (MFPs only) — Use Copy Quick Sets to congure and save commonly used settings for copy jobs.
●Save to SharePoint® (Flow models only) — se Save to SharePoint Quick Sets to congure and save
commonly used settings for saving jobs to a SharePoint site.
Select from various job options, such as starting a job immediately upon selection of a quick set or requiring an
image preview before starting a job.
Step one: Access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
120 Chapter 6 Scan ENWW
Step two: Add and manage Quick Sets
Add a Quick Set
Use the following steps to add a new Quick Set.
1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. Click Add. The Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4. Select a Quick Set Type, and then click Next. The following Quick Set types are available for selection,
depending on your printer:
NOTE: A Quick Set Type only needs to be determined when a quick set is created by using the General
EWS tab.
●Scan to Email
●Scan to Fax
●Scan to Network Folder
●Scan to USB Drive
●Copy (MFPs only)
●Save to SharePoint® (workow printers only)
5. Enter a title for the Quick Set in the Quick Set Name (required) eld.
6. Enter a description of the Quick Set in the Quick Set Description eld.
ENWW Create a Quick Set 121
7. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control
panel, and then click Next.
8. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available
options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being added. Refer to the
tables in Quick Set settings and options on page 123 to see the available settings and options for each
type of Quick Set.
9. Review the summary of settings, and then click Finish to save the Quick Set, or click Previous to edit the
settings.
Edit a Quick Set
Use the following steps to edit the settings of an existing Quick Set.
1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Edit. The
Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4. If necessary, modify the following settings, and then click Next:
●Quick Set Name
●Quick Set Description
●Quick Set Start Option
5. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available
options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being edited. Refer to the
tables in Quick Set settings and options on page 123 to see the available settings and options for each
type of Quick Set.
6. Review the Summary page, and then click Finish to save changes made to the Quick Set.
Copy a Quick Set
1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Copy. The
Quick Sets Setup page opens.
NOTE: Click Cancel on any page of Quick Sets Setup to cancel the current changes, exit Quick Sets Setup,
and return to the Quick Sets page.
4. If necessary, modify the following settings, and then click Next:
122 Chapter 6 Scan ENWW
●Quick Set Name
●Quick Set Description
●Quick Set Start Option
5. Select settings and complete tasks in Quick Sets Setup. Click Next to proceed to the next page of available
options until reaching the Summary page.
NOTE: The settings available in Quick Sets Setup vary by the type of Quick Set being copied. Refer to the
tables in Quick Set settings and options on page 123 to see the available settings and options for each
type of Quick Set.
6. Review the Summary page, and then click Finish to save the Quick Set.
Remove a Quick Set
Use the following steps to remove a Quick Set.
1. Using the top navigation tabs, click General.
2. In the left navigation pane, click Quick Sets.
3. In the Quick Sets List area, click the check box next to the appropriate Quick Set, and then click Remove...
4. When the Conrmation Page opens, click Remove to nish removing the Quick Set.
Quick Set settings and options
The following tables list the settings and options available in the Quick Set Wizard when adding, editing, or
copying a Quick Set.
Table 6-5 Address and Message Field Control — Scan to Email Quick Sets
Option Description
Address Field Restrictions Use the Address Field Restrictions drop-down list to specify whether users can type an email address
or select an email address from an address book
From: Use the From: drop-down list to set the email address that displays in the From: eld of the email.
If Default From: is selected, the email address listed in the Default From: eld is used.
If User's address (sign-in required) is selected, the user is required to sign in to the printer with their
email address when using the Quick Set.
This eld can be set to be user-editable.
Default From: The Default From: eld is used to dene the email address used when Default From: is selected in the
From: drop-down list.
Default Display Name: Use this eld to set the name displayed on the printer's control panel. If this eld is not set, the value in
the Default From: displays on the printer's control panel.
This eld is optional.
ENWW Create a Quick Set 123
Table 6-5 Address and Message Field Control — Scan to Email Quick Sets (continued)
Option Description
To:
CC:
BCC:
Use these drop-down lists to set the email recipient, CC (carbon copy) and BCC (blind carbon copy)
values.
The options for each of these elds are:
●User's address (sign-in required)
●Blank
●Specify address
These elds can be set to be user-editable
Subject: Use this eld to set the value that appears in the subject line of the email.
This eld can be set to be user-editable.
Message: Use this eld to set the value for the body of the email.
This eld can be set to be user-editable.
Table 6-6 Signing and Encryption — Scan to Email Quick Sets
Option Description
Signing Use the Signing drop-down list to specify whether the email sent using the Quick Set is digitally signed.
This eld can be set to be user-editable.
Hashing Algorithm Use the Hashing Algorithm drop-down list to set the type hashing algorithm used with signed emails.
The following hashing algorithms are available:
●SHA-1
●SHA-256 (recommended)
●SHA-384
●SHA-512
Encryption Use the Encryption drop-down list to specify whether the email sent using the Quick Set is encrypted.
This eld can be set to be user-editable.
Encryption Algorithm Use the Encryption Algorithm drop-down list to set the encryption algorithm used for encrypted emails
sent using the Quick Set.
Attribute for Recipient Public
Key
The Attribute for Recipient Public Key eld is used to set the attribute used for retrieving the email
recipient's public key from LDAP for signed or encrypted emails.
Use the recipient public key
certicate to verify the recipient
Select this setting to use the recipient’s public key certicate to verify the recipient.
Table 6-7 Scan settings — Scan to Email, Scan to Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick
Sets
Option Description
Original Size Specify the size for the original document.
124 Chapter 6 Scan ENWW
Table 6-7 Scan settings — Scan to Email, Scan to Fax, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick
Sets (continued)
Option Description
Original Sides Select whether the original document is single-sided or double-sided.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Select from the following options:
●Text: Use for documents that contain mostly text
●Mixed: Use for documents with a mix of text and pictures
●Printed picture: Use for line drawings and preprinted images, such as magazine clippings or
pages from books
NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve
the quality.
●Photograph: Use for photographic prints
Content Orientation Select the way the content of the original document is placed on the page:
●Portrait: The short edge of the page is along the top.
●Landscape: The long edge of the page is along the top.
Background Cleanup Select a value to remove faint images from the background or to remove a light background color.
Darkness Select a value to adjust the darkness of the le.
Contrast Select a value to adjust the contrast of the le.
Sharpness Select a value to adjust the sharpness of the le.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
Cropping options (not available
for Scan to Fax)
Select whether or not to allow a job to be cropped and the type of cropping option.
Erase Edges (not available for
Scan to Fax)
Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Resolution (Scan to Fax only) Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Suppress blank pages (Scan to
Fax only)
If the Suppress blank pages option is enabled, blank pages will be ignored.
Table 6-8 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets
Feature Description
File Name Prex Set the default le name prex used for les saved to a network folder.
File Name Default le name for the le to be saved.
Select the User editable check box to make this setting editable at the printer control panel.
File Name Sux Set the default le name sux used for les saved to a network folder.
Duplicate lename sux default [lename]_YYYYMMDDT
ENWW Create a Quick Set 125
Table 6-8 File settings — Scan to Email, Scan to Network Folder, Scan to SharePoint®, and Scan to USB Quick Sets
(continued)
Feature Description
File Name Preview Enter a le name, and then click the Update Preview button.
File Numbering Format Select a le name format for when the job is divided into multiple les.
Add numbering when job has
just one le (ex. _1–1)
Select this setting to add numbering to a le name when the job is only one le instead of multiple les.
File Type Select the le format for the saved le.
Select the User editable check box to make this setting editable at the printer control panel.
High Compression (smaller le) Select this setting to compress the scanned le, which reduces the le size. However, the scanning
process for a High compression le might take longer than for a Normal compression le.
PDF encryption If the le type is PDF, then this option encrypts the output PDF le. A password must be specied as
part of the encryption. The same password must be used to open the le. The user will be prompted to
enter a password prior to scanning their job if one has not been set prior to pressing start.
Resolution Set the resolution for the le. Higher resolution images have more dots per inch (dpi), so they show
more detail. Lower resolution images have fewer dots per inch and show less detail, but the le size is
smaller.
Quality and File Size Select the quality for the le. Higher-quality images require a larger le size than lower-quality images,
and they take more time to send.
Color/Black Specify whether copies are to be printed in color, black and gray, or black only.
Suppress blank pages If the Suppress blank pages option is enabled, blank pages will be ignored.
Meta Data File Format ( Scan to
Network Folder Quick Sets only)
Use the drop-down list to select the le format for meta-data information.
The options for this eld are:
●None
●XML
●HPS
Create Multiple Files Select this setting to scan pages into separate les based on a predetermined maximum number of
pages per le.
Table 6-9 Copy settings — Copy Quick Sets
Option Description
Copies Set the default number of copies.
Sides Select a Sides option:
●Original Sides
—1-sided
—2-sided
●Output Sides
—1-sided
—2-sided
126 Chapter 6 Scan ENWW
Table 6-9 Copy settings — Copy Quick Sets (continued)
Option Description
Color/Black Specify whether copies are printed in color or in black and white:
●Automatically detect: Prints color documents in color (for printers that support color copying), and
black and white documents in black and white. For mixed documents, the printer will determine
whether to print in color or black and white.
●Color: Prints documents in color (for printers that support color copying).
●Black: Prints documents in black and white.
Reduce/Enlarge Use the Reduce/Enlarge feature to scale the size of the document up or down.
Select a Reduce/Enlarge option:
●Automatic: The printer automatically scales the image to t the paper size in the tray.
●Manual: To reduce the image, type a scaling percentage that is less than 100. To enlarge the
image, type a scaling percentage that is greater than 100.
Original Size Specify the size for the original document.
Paper Selection Select the paper size and type and which tray to use for the copies.
Booklet Enable or disable Booklet Format, and select whether to Borders on each page.
Collate For printers that support print-job nishing, each set of copied pages are assembled in the same order
as the original document.
NOTE: If the printer has a stapler installed, select a staple option. To not staple the copies, select
None.
Select a Collate option:
●Collate on: If making more than one copy, select to assemble pages in the correct order for each
set of copies.
●Collate o: Select to group the same pages together. For example, if making ve copies of an
original document that has two pages, all ve rst pages are grouped together and all ve second
pages are grouped together.
Content Orientation Select the way the content of the original document is placed on the page:
●Portrait: The short edge of the page is along the top.
●Landscape: The long edge of the page is along the top.
Pages per Sheet Select how many pages to print on one sheet and the page order: to copy to one, two, or four Pages
per Sheet and select whether to Add page borders.
Pages per Sheet
●One
●Two
●Four
Page Order
●Right, then down: Prints the pages in rows
●Down, then right: Prints the pages in columns
Click the Add page borders check box to add borders on the pages.
ENWW Create a Quick Set 127
Table 6-9 Copy settings — Copy Quick Sets (continued)
Option Description
Image Adjustment Use the settings to improve the overall quality of the copy. For example, adjust the Darkness and
Sharpness, and use the Background Cleanup setting to remove faint images from the background or to
remove a light background color.
●Darkness: Adjust to increase or decrease the amount of white and black in the colors
●Contrast: Adjust to increase or decrease the dierence between the lightest and darkest color on
the page
●Background Cleanup: Adjust if you are having trouble copying a faint image
●Sharpness: Adjust to sharpen or soften the image. For example, increasing the sharpness could
make text look clearer, but decreasing it could make photographs look smoother.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Select from the following options:
●Text: Use for documents that contain mostly text
●Mixed: Use for documents with a mix of text and pictures
●Printed picture: Use for line drawings and preprinted images, such as magazine clippings or
pages from books
NOTE: If bands of irregular intensity print on the copies, try selecting Printed picture to improve
the quality.
●Photograph: Use for photographic prints
Edge-to-Edge Use to avoid shadows that can display along the edges of copies when the original document is printed
close to the edges.
Combine this feature with the Reduce/Enlarge feature to ensure that the entire page is printed on the
copies.
When the Edge-to-Edge feature is turned on, the printer minimizes margins and prints as close to the
edge of the paper as possible.
Scan Mode Select the type of document to scan:
●Standard Document: Scan a page or stack of pages through the document feeder, or individually
on the atbed glass.
●2–sided ID: Scan each side of an identication card on the atbed glass and output them onto one
page. After scanning the rst side, the printer prompts to place the second side in the correct
position on the glass.
●Book Mode: Scan an open book and output each page of the book onto dierent pages.
Erase Edges Select this setting to specify the width of edge margins to be erased, in either inches or millimeters, for
the front side and back side of a job.
Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview.
128 Chapter 6 Scan ENWW
Send a scanned document to one or more email addresses
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. Before
using this feature, use the HP Embedded Web Server to enable it and set it up.
Scan and send a document to email
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Email.
NOTE: If prompted, type your user name and password.
3. Touch the To eld to open a keyboard.
NOTE: If you are signed in to the printer, your user name or other default information might appear in the
From eld. If so, you might not be able to change it.
4. Specify the recipients by using one of these methods:
Enter addresses manually
▲Enter the address in the To eld. To send to multiple addresses, separate the addresses with a
semicolon, or touch the Enter button on the touchscreen keyboard after typing each address.
Enter addresses from the Contacts list
a. Touch the Contacts button that is next to the To eld to open the Contacts screen.
b. From the drop-down list, select the appropriate contact list.
c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for
each recipient, and then touch the Done button.
5. Complete the Subject, and File Name elds by touching the eld and using the touchscreen keyboard to
enter information. Touch the Done button when you have completed the elds.
6. To congure settings for the document, touch the Options button. For example:
●Select File Type and Resolution to specify the type of le to create, the resolution, and the output
quality.
●If the original document is printed on both sides, select Original Sides, and then select 2 Sided.
7. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
8. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
ENWW Send a scanned document to one or more email addresses 129
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
9. When the document is ready, touch the Send button.
NOTE: The printer might prompt you to add the email address to the contact list.
130 Chapter 6 Scan ENWW
Scan and send to network folder
Introduction
The printer can scan a le and save it in a shared folder on the network. Before using this feature, use the HP
Embedded Web server to enable the feature and congure the shared folders. The system administrator can
congure pre-dened Quick Sets folders; otherwise it is necessary to specify the folder path for each job.
Scan and save the document to a folder
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Network Folder.
3. To specify a path for this job only, touch the Folder Paths text eld to open a keyboard, and type the path to
the folder, and then touch the Enter button. Use this format for the path:
\\server\folder, where “server” is the name of the server that hosts the shared folder, and “folder”
is the name of the shared folder. If the folder is nested inside other folders, complete all necessary
segments of the path to reach the folder. For example: \\server\folder\folder
Or, touch the Add a Path button that is below the Folder Paths eld to select a pre-dened Quick Sets path
or a path associated with a Contact.
NOTE: The Folder Paths eld might have a pre-dened path, and it might not be editable. In this situation,
the administrator has congured this folder for common access.
4.Touch the File Name text eld to open a keyboard, and then type the name for the le, and then touch the
Enter button.
5.To congure settings for the document, touch the Options button. For example:
●Select File Type and Resolution to specify the type of le to create, the resolution, and the output
quality.
●If the original document is printed on both sides, select Original Sides, and then select 2 Sided.
6.Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
7.Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
ENWW Scan and send to network folder 131
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
8. When the document is ready, touch Scan to save the le.
132 Chapter 6 Scan ENWW
Scan and send to USB Flash Drive
Introduction
The printer can scan a le and save it on a USB ash drive. Before using this feature, use the HP Embedded Web
server to enable and congure it.
Scan and save the document to a USB ash drive
NOTE: You might be required to sign in to the printer to use this feature.
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. Insert the USB ash drive into the USB port near the printer control panel.
3. From the Home screen on the printer control panel, select Scan, and then select Scan to USB Drive.
4. From the Save As... list, select the ash drive. Save the le on the root of the USB ash drive, or save it in an
existing folder.
5. Touch the File Name text eld to open a keyboard, and then type the name for the le, and then touch the
Enter button.
6. To congure settings for the document, touch the Options button. For example:
●Select File Type and Resolution to specify the type of le to create, the resolution, and the output
quality.
●If the original document is printed on both sides, select Original Sides, and then select 2 Sided.
7. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
8. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
ENWW Scan and send to USB Flash Drive 133
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
9. When the document is ready, touch Scan to save the le.
134 Chapter 6 Scan ENWW
Additional options when scanning
The following settings are available in the Options list when scanning.
NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers.
Some options are not available on all printers.
File Type and Resolution Save a scanned document as one of several types of les.
The following standard le types are available:
●PDF: This le type provides the best overall image and text quality. PDF les require Adobe®
Acrobat® Reader software for viewing.
●JPEG: This le type is a good choice for most graphics. Most computers have a browser that can
view .JPEG les. This le type produces one le per page.
●TIFF: This is a standard le type that many graphics programs support. This le type produces
one le per page.
●MTIFF: MTIFF stands for multi-page TIFF. This le type saves multiple scanned pages in a single
le.
●XPS: XPS (XML Paper Specication) creates an XAML le that preserves the original formatting of
the document and supports color graphics and embedded fonts.
●PDF/A: PDF/A is a type of PDF designed for long-term archival of electronic documents. All format
information in the document is self-contained.
HP LaserJet Enterprise Flow MFP printers or MFP printers that are connected to a digital send software
(DSS) server also support the following OCR le types:
●Text (OCR): Text (OCR) creates a text le by using optical character recognition (OCR) to scan the
original. A text le can be opened in any word processing program. The formatting of the original
will not be saved using this option.
●Unicode Text (OCR): Unicode Text (OCR) is an industry standard used to consistently represent
and manipulate text. This le type is useful for internationalization and localization.
●RTF (OCR): RTF (OCR) creates a rich text format (RTF) le by using optical character recognition
(OCR) to scan the original. RTF is an alternative text format that can be opened by most word
processing programs. Some of the formatting of the original will be saved using this option.
●Searchable PDF (OCR): Searchable PDF (OCR) creates a searchable PDF le by using optical
character recognition (OCR) to scan the original. When a document is scanned in this way, use
Adobe Acrobat® Reader's search tools to search for specic words or phrases within the PDF.
●Searchable PDF/A (OCR): Searchable PDF/A (OCR) is a type of PDF/A le that includes information
about the document structure, which allows content to be searched.
●HTML (OCR): HTML (OCR) creates a Hypertext Markup Language (HTML) le containing the
contents of the original document. HTML is used to display les on Web sites.
●CSV (OCR): CSV (OCR) is common text le format that contains comma-separated values. This
type of le can be opened by most word processing, spreadsheet, or database programs.
MFP printers that are connected to a DSS server also support the following OCR le types for digital
send jobs:
●XML (OCR): DESCRIPTION NEEDED.
●Searchable XPS (OCR): DESCRIPTION NEEDED.
Original Sides Specify whether the original document is printed on one side or both sides.
ENWW Additional options when scanning 135
Color/Black
For color printers only.
Specify whether the scanned image will be in color, black and gray, or black only.
Scan Mode
NOTE: This feature is not
available for all rmware
versions. You might need to
update the printer rmware to
use this feature.
Standard Document: Scan a page or stack of pages through the document feeder, or individually on the
atbed glass.
Book Mode: Scan an open book and output each page of the book onto dierent pages.
2-sided ID Copy: Scan each side of an identication card on the atbed glass and output them onto one
page. After scanning the rst side, the printer prompts to place the second side in the correct position
on the glass.
Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the
image. However, as the resolution increases, the le size also increases.
Original Size Specify the paper size for the original document.
Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
aecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients
the scanned images appropriately. If some of the pages are upside-down in relation to the other
pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape
orientation, the printer rotates the image so that the top of the page is at the top of the image.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Erase Edges Remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image.
Cropping Options Crop to original size: Crop the image to match the paper size of the original document.
Crop to content: Crop the image to the size of the detectable content in the original document.
Automatically Straighten Automatically straighten a scanned image.
Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning
pages printed on both sides to eliminate blank pages in the resulting scanned document.
Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more
than one page at a time being fed in the document feeder. When disabled, scanning continues when a
multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive
notes on them, or thick paper.
Create Multiple Files Divide a larger scan job into several smaller output les.
Notication Select whether to send notications of the status of scan jobs. The printer can print the notication, or
it can send the notication in an email.
Signing and Encryption
NOTE: This feature is
supported for scan to email
only.
Sign: Send an email with a digital signature.
Encrypt: Send an email as an encrypted le.
136 Chapter 6 Scan ENWW
HP JetAdvantage business solutions
HP JetAdvantage solutions are workow and printing solutions that are easy-to-use, and both network and
cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare,
nancial services, manufacturing, and public sector, manage a eet of printers and scanners.
HP JetAdvantage Solutions include:
●HP JetAdvantage Security solutions
●HP JetAdvantage Management solutions
●HP JetAdvantage Workow solutions
●HP JetAdvantage Mobile Printing solutions
For more information about HP JetAdvantage business workow and printing solutions, go to www.hp.com/go/
PrintSolutions.
ENWW HP JetAdvantage business solutions 137
Additional scan tasks
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
Instructions are available for performing specic scan tasks, such as the following:
●Copy or scan pages from books or other bound documents
●Send a scanned document to a folder in the printer memory
●Copy or scan both sides of an identication card
●Copy or scan a document into a booklet format
138 Chapter 6 Scan ENWW
7 Fax
●Set up fax
●Change fax congurations
●Send a fax
●Additional options when faxing
●Additional fax tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 139
Set up fax
Introduction
This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has
been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network
fax service.
Set up fax by using the printer control panel
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Fax
●Internal Fax Modem Setup
NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet
fax might be enabled. When LAN or Internet fax is enabled, the analog fax accessory is disabled and
the Internal Fax Modem Setup menu does not display. Only one fax feature, either LAN fax, analog
fax, or Internet fax, can be enabled at a time. To use analog fax when LAN fax is enabled, use the HP
Embedded Web Server to disable LAN fax.
3. Select the location from the list on the right side of the screen, and then touch Next.
4. Touch the Company Name text eld, and use the keypad to type the company name.
5. Touch the Fax Number text eld, and use the keypad to type the sending fax number. Touch Next.
6. Verify that the date and time settings are correct. Make changes as necessary, and then touch Next.
7. If a dialing prex is required for sending faxes, touch the Dialing Prex text eld, and use the keypad to
enter the number.
8. Review all the information on the left pane, and then touch Finish to complete the fax setup.
140 Chapter 7 Fax ENWW
Change fax congurations
NOTE: The settings congured using the control panel override any settings made in the HP Embedded Web
Server.
●Fax dialing settings
●General fax send settings
●Fax receive settings
Fax dialing settings
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Fax
●Fax Send Settings
●Fax Dialing Settings
Congure any of the following settings:
Menu item Description
Redial on Error The Redial on Error feature sets the number of times a fax number will be redialed when an
error occurs during a fax transmission.
Redial on No Answer The Redial on No Answer setting selects the number of times the fax accessory redials if
the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.)
or 0 to 2, depending on the location setting. The interval between retries is set by the redial
interval setting.
Redial on Busy The Redial on Busy setting selects the number of times (0 through 9) the fax accessory
redials a number when the number is busy. The interval between retries is set by the Redial
Interval setting.
Redial Interval The Redial Interval setting selects the number of minutes between retries if the number
dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the Redial on
Busy and Redial on No Answer settings are set to o. This occurs when the fax accessory
dials a number, establishes a connection, and then loses the connection. As a result of this
error condition, the fax accessory performs three automatic redial attempts regardless of
the redial settings. During this redial operation, a message displays on the control panel to
indicate that a redial is in progress.
Fax Send Speed The Fax Send Speed setting sets the modem bit rate (measured in bits per second) of the
Analog Fax modem while sending a fax.
●Fast (v.34 – 33.6k)
●Medium (v.17 – 14.4k)
●Slow (v.29 – 9.6k)
Line Monitor Volume Use the Line Monitor Volume setting to control the printer's dialing volume level when
sending faxes.
ENWW Change fax congurations 141
Menu item Description
Dialing Mode The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Dialing Prex The Dialing Prex setting allows you to enter a prex number (such as a "9" to access an
outside line) when dialing. This prex number is automatically added to all phone numbers
when dialed.
Detect dial tone The Detect dial tone setting determines whether the fax checks for a dial tone before
sending a fax.
General fax send settings
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Fax
●Fax Send Settings
●General Fax Send Settings
Congure any of the following settings:
Menu item Description
Fax Number Conrmation When the Fax Number Conrmation feature is enabled, the fax number must be entered
twice to ensure that it was entered correctly. The feature is disabled by default.
PC Fax Send Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by default.
Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or
receiving a fax. If the fax accessory detects an error during the transmission and the Error
Correction Mode setting is on, the fax accessory can request that the error portion of the
fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it o only if you
are having trouble sending or receiving a fax and if you are willing to accept the errors in
the transmission and a probable quality reduction in the image. Turning o the setting
might be useful when you are trying to send a fax overseas or receive one from overseas,
or if you are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning o the Error Correction Mode setting.
However, this is not usually necessary.
Fax Header Use the Fax Header feature to control whether the header is appended to the top, and
content is shifted down, or if the header is overlayed on top of the previous header.
Fax receive settings
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
142 Chapter 7 Fax ENWW
●Fax
●Fax Receive Settings
●Fax Receive Setup
Congure any of the following settings:
Menu item Description
Receive Mode The Receive Mode setting determines how the fax accessory receives fax jobs. Select one
of the following options:
●Automatic
●TAM
●Fax/Tel
●Manual
Rings to Answer The Rings to Answer setting determines the number of times the phone rings before the
call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings to Answer setting is
location-specic. The range of possible Rings to Answer options is limited by location.
If the fax accessory is not answering, and the Rings to Answer setting is 1, try increasing it
to 2.
Ring Volume Touch the Ring Volume drop-down menu and adjust the ringer volume settings.
Ring Volume The Ring Volume setting allows you to adjust the ringer volume.
Fax Receive Speed Touch the Fax Receive Speed drop down menu and select one of the following options:
●Fast (v.34 – 33.6k)
●Medium (v.17 – 14.4k)
●Slow (v.29 – 9.6k)
Extension Phone This setting allows you use a separate telephone in conjunction with the fax functions.
Allow Reprinting This setting allows to reprint received faxes.
Receive to PC This setting allows you to receive faxes directly to your computer.
Fax Polling This setting allows you to enable or disable the fax polling function.
Fax/Tel Ring Time This setting determines the number of times the phone rings before the fax/tel mode
initiates.
ENWW Change fax congurations 143
Send a fax
1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust
the paper guides to t the size of the document.
2. From the Home screen on the printer control panel, select Scan, and then select Scan to Fax. You might be
prompted to type a user name and password.
3. Specify the recipients by using one of these methods:
Enter recipients manually
▲Touch the Fax Recipients text eld, and then use the keypad to enter the fax number. To send to
multiple addresses, separate the addresses with a semicolon, or touch the Enter button on the
touchscreen keyboard after typing each address.
Enter recipients from the Contacts list
a. Touch the Contacts button that is next to the Fax Recipients eld to open the Contacts screen.
b. From the drop-down list, select the appropriate contact list.
c. Select a name from the list of contacts to add the name to the recipients list. Repeat this step for
each recipient, and then touch the Done button.
4. To congure settings for the document, touch the Options button. For example:
●Select Resolution to specify the resolution for the fax.
●If the original document is printed on both sides, select Original Sides, and then select 2 Sided.
5. Set options marked with a yellow triangle before using the preview feature.
NOTE: After the preview scan, these options are removed from the main Options list and are summarized
in the Pre-scan Options list. To change any of these options, discard the preview and start over.
Using the preview feature is optional.
6. Touch the right pane of the screen to preview the document. In the preview screen, use the buttons on the
right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages.
Use these buttons to toggle between single-page view and thumbnail view. More options are
available in thumbnail view than in single-page view.
Use these buttons to zoom in or out on the selected page.
NOTE: Select only one page at a time to use these buttons.
144 Chapter 7 Fax ENWW
Use this button to rotate the page 180 degrees.
NOTE: This button is available only in the thumbnail view.
Use this button to delete the selected pages.
NOTE: This button is available only in the thumbnail view.
Use these buttons to rearrange the pages within the document. Select one or more pages and
move them to the left or right.
NOTE: These buttons are available only in the thumbnail view.
Use this button to add a page to the document. The printer prompts to scan additional pages.
Use this button to clear the changes made in the preview and start over.
Touch this button to collapse the preview screen and return to the Copy screen.
7. When the document is ready, touch Send to send the fax.
ENWW Send a fax 145
Additional options when faxing
The following settings are available in the Options list when faxing.
NOTE: The following list contains the master set of options available for HP LaserJet Enterprise MFP printers.
Some options are not available on all printers.
Original Sides Specify whether the original document is printed on one side or both sides.
Resolution Specify the resolution of scanned images. Select a higher resolution to increase the clarity of the
image. However, as the resolution increases, the le size also increases.
Original Size Specify the paper size for the original document.
Content Orientation Specify whether the original document is printed in Portrait or Landscape orientation.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without
aecting the darkness of the image.
Automatic Tone: Available for Flow printers only. For original documents that have at least 100
characters of text on the page, the printer can detect which edge is the top of the page, and it orients
the scanned images appropriately. If some of the pages are upside-down in relation to the other
pages, the resulting scanned image has all pages right-side-up. If some of the pages have a landscape
orientation, the printer rotates the image so that the top of the page is at the top of the image.
Optimize Text/Picture Optimize the job for the type of image being scanned: text, graphics, or photos.
Erase Edges
NOTE: This feature is not
available for all rmware
versions. You might need to
update the printer rmware to
use this feature.
Remove scan defects such as dark borders, staple marks, or hole-punch marks by “erasing” the
specied edges of the scan job.
Blank Page Suppression Exclude blank pages in the original document from scanned images. This feature is useful for scanning
pages printed on both sides to eliminate blank pages in the resulting scanned document.
Multi-feed Detection Enable or disable multi-feed detection. When enabled, scanning stops when the printer detects more
than one page at a time being fed in the document feeder. When disabled, scanning continues when a
multi-feed is detected, to allow scanning pages that are stuck together, originals with self-adhesive
notes on them, or thick paper.
Notication Select whether to send notications of the status of scan jobs. The printer can print the notication, or
it can send the notication in an email.
146 Chapter 7 Fax ENWW
Additional fax tasks
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
Instructions are available for performing specic fax tasks, such as the following:
●Create and manage fax speed dial lists
●Congure fax billing codes
●Use a fax printing schedule
●Block incoming faxes
●Fax archiving and forwarding
ENWW Additional fax tasks 147
148 Chapter 7 Fax ENWW
8 Manage the printer
●Advanced conguration with HP Embedded Web Server (EWS)
●Congure IP network settings
●Printer security features
●Energy-conservation settings
●HP Web Jetadmin
●Software and rmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 149
Advanced conguration with HP Embedded Web Server (EWS)
●Introduction
●How to access the HP Embedded Web Server (EWS)
●HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●View printer status information
●Determine the remaining life for all supplies and order new ones
●View and change tray congurations
●View and change the printer control-panel menu conguration
●View and print internal pages
●Receive notication of printer and supplies events
●View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
●Internet Explorer (version 8.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
150 Chapter 8 Manage the printer ENWW
Windows® 8 or greater
●Internet Explorer (version 9.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
OS X
●Safari (version 5.x or greater)
●Google Chrome (version 34.x or greater)
Linux
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
HP Embedded Web Server features
●Information tab
●General tab
●Copy/Print tab
●Scan/Digital Send tab
●Fax tab
●Troubleshooting tab
●Security tab
●HP Web Services tab
●Networking tab
●Other Links list
Information tab
Table 8-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the printer has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the page
footer on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages
that help solve problems. These pages also show additional services available for the
printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 151
Table 8-1 HP Embedded Web Server Information tab (continued)
Menu Description
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The printer uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
with the printer.
General tab
Table 8-2 HP Embedded Web Server General tab
Menu Description
Control Panel Customization Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets Setup Congure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.
Alerts Setup email alerts for various printer and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: Congure settings on this screen, or the HP Embedded Web Server provides more
advanced conguration options than are available through the Administration menu.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another Web site. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit sleep settings for business and non-business hours and wake, sleep, and
holiday events for the printer.
Set which interactions with the printer cause it to wake from sleep mode.
152 Chapter 8 Manage the printer ENWW
Table 8-2 HP Embedded Web Server General tab (continued)
Menu Description
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade Download and install printer rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Copy/Print tab
Table 8-3 HP Embedded Web Server Copy/Print tab
Menu Description
Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Restrict Color
(Color printers only)
Permit or restrict color printing and copying.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.
Print Quality Congure the print quality settings, including the following:
●General print-quality settings
●Default color settings
●Default image registration settings
●Auto sense behavior
●Default paper types
●Default optimization settings
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Copy Settings Congure the default options for copy jobs.
NOTE: If job-specic copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.
Manage Trays Congure settings for paper trays.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 153
Scan/Digital Send tab
Table 8-4 HP Embedded Web Server Scan/Digital Send tab
Menu Description
Email Setup Congure the default email settings for digital sending, including the following:
●Settings for the outgoing mail (SMTP) server
●Settings for Email Quick Sets jobs
●Default message settings, such as the "From" address and the subject line
●Settings for digital signatures and encryption
●Settings for email notications
●Default scan settings for email jobs
●Default le settings for email jobs
Save to Network Folder Congure the network folder settings for digital sending, including the following:
●Settings for Quick Sets jobs saved in a network folder
●Settings for notications
●Default scan settings for jobs saved in a network folder
●Default le settings for jobs saved in a network folder
Save to SharePoint®
(Flow models only)
Congure the Microsoft SharePoint® settings for digital sending, including the following:
●Settings for Quick Sets jobs saved in a document library on the SharePoint® site
●Default settings for jobs saved in a document library on the SharePoint® site
Scan to USB Drive Congure the USB settings for digital sending, including the following:
●Settings for Quick Sets jobs saved on a USB ash drive
●Settings for notications
●Default scan settings for jobs saved on a USB ash drive
●Default le settings for jobs saved on a USB ash drive
Contacts Manage contacts, including the following:
●Add email addresses into the printer one at a time.
●Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.
●Export contacts from the printer into a .CSV le on the computer to use as a data
backup, or import the records onto another HP printer.
●Edit email addresses that have already been saved in the printer.
Email and Save to Network Folder Quick
Setup Wizards
Congure the printer to send scanned images as email attachments.
Congure the printer to save scanned images to network-folder Quick Sets. Quicks Sets
provide easy access to les saved on the network.
Digital Sending Software Setup Congure settings related to using optional Digital Sending software.
154 Chapter 8 Manage the printer ENWW
Fax tab
Table 8-5 HP Embedded Web Server Fax tab
Menu Description
Fax Send Setup Congure settings for sending faxes, including the following:
●Default settings for outgoing faxes
●Settings for fax Quick Sets jobs
●Settings for notications
●Default setting for sending faxes using the internal fax modem
●Settings for using a LAN fax service
●Settings for using an Internet fax service
Fax Speed Dials Manage speed dials, including the following:
●Import .CSV les containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.
●Export email, fax, or user records from the printer into a le on the computer to use
as a data backup, or import the records onto another HP printer.
Fax Receive Setup Congure default print options for incoming faxes, and set up a fax printing schedule.
Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and congure basic settings for each:
●Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.
●Fax forwarding is a method to forward incoming faxes to a dierent fax device.
Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.
Troubleshooting tab
Table 8-6 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Congure settings for Fax, OXPd, and Auto Recovery.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Firmware Upgrade Download and install printer rmware upgrade les.
Reset Factory Settings Reset printer settings to factory defaults.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 155
Security tab
Table 8-7 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
●Congure an administrator password to restrict access to certain features on the
printer.
●Set PJL password for processing PJL commands.
●Set le system access and rmware upgrade security.
●Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
●View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the printer hard drive.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table 8-8 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP's ePrintCenter on the Web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
156 Chapter 8 Manage the printer ENWW
Table 8-9 HP Embedded Web Server Networking tab
Menu Description
Conguration
Wireless Direct Congure Wireless Direct settings for printers that include embedded Wireless Direct
printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Setting Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
Web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
●Set or change the administrator password to control access to conguration
parameters.
●Request, install, and manage digital certicates on the HP Jetdirect print server.
●Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Secure Communication Congure security settings.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
●Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
●Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 157
Table 8-9 HP Embedded Web Server Networking tab (continued)
Menu Description
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy (for selected HP Jetdirect
models only).
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 8-10 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
HP Instant Support Connect to the HP website to nd solutions to printer problems.
158 Chapter 8 Manage the printer ENWW
Congure IP network settings
●Printer sharing disclaimer
●View or change network settings
●Rename the printer on a network
●Manually congure IPv4 TCP/IP parameters from the control panel
●Manually congure IPv6 TCP/IP parameters from the control panel
●Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
ENWW Congure IP network settings 159
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV 4 Settings
●Cong Method
3. Select the Manual option, and then touch the Save button.
4. Open the Manual Settings menu.
5. Touch the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then touch the OK button.
Repeat the process for each eld, and then touch the Save button.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. To enable manual conguration, open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV6 Settings
3. Select Enable, and then select On.
4. Select the Enable Manual Settings option, and then touch the Done button.
5. To congure the address, open the Address menu, and then touch the eld to open a keypad.
160 Chapter 8 Manage the printer ENWW
6. Use the keypad to enter the address, and then touch the OK button.
7. Touch Save.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Networking
●Ethernet
●Link Speed
3. Select one of the following options:
●Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
●10T Half: 10 megabytes per second (Mbps), half-duplex operation
●10T Full: 10 Mbps, full-duplex operation
●10T Auto: 10 Mbps, automatic-duplex operation
●100TX Half: 100 Mbps, half-duplex operation
●100TX Full: 100 Mbps, full-duplex operation
●100TX Auto: 100 Mbps, automatic-duplex operation
●1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button. The printer turns o and then on.
ENWW Congure IP network settings 161
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●Security statements
●Assign an administrator password
●IP Security
●Lock the formatter
●Encryption support: HP High Performance Secure Hard Disks
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
162 Chapter 8 Manage the printer ENWW
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
ENWW Printer security features 163
Energy-conservation settings
Introduction
●Set the idle settings
●Set the sleep timer and congure the printer to use 1 watt or less of power
●Set the sleep schedule
Set the idle settings
By default the printer stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the printer to cool between jobs.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General Settings
●Energy Settings
●Idle Settings
3. Adjust the slider to the right to save energy. Touch Done to save the setting.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General Settings
●Energy Settings
●Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.
5. Select Done to save the settings.
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Set the sleep schedule
Use the Sleep Schedule feature to congure the printer to automatically wake or go into Sleep mode at specic
times on specic days of the week.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General Settings
●Energy Settings
●Sleep Schedule
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event.
4. For a wake or sleep event, congure the time and the days of the week for the event. Select Save to save
the setting.
ENWW Energy-conservation settings 165
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
166 Chapter 8 Manage the printer ENWW
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware. Download the most recent rmware update le from the Web:
Go to www.hp.com/support/colorljM681MFP or www.hp.com/support/colorljM682MFP. Click Drivers & Software.
ENWW Software and rmware updates 167
168 Chapter 8 Manage the printer ENWW
9 Solve problems
●Customer support
●Control panel help system
●Restore factory settings
●A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●Printer does not pick up paper or misfeeds
●Clear paper jams
●Improve print quality
●Image defects table
●Improve copy image quality
●Improve scan image quality
●Improve fax image quality
●Solve wired network problems
●Solve wireless network problems
●Solve fax problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM681MFP or www.hp.com/support/colorljM682MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 169
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/colorljM681MFP or www.hp.com/support/
colorljM682MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
170 Chapter 9 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 171
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Restore factory settings from the printer control panel
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●General
●Reset Factory Settings
3. Touch Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (network-
connected printers only)
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
172 Chapter 9 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status
Page or the HP Embedded Web Server (EWS) for the status.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, scroll to and select Settings.
2. Open the following menus:
●Manage Supplies
●Very Low Behavior
●Black Cartridge or Color Cartridges
3. Select one of the following options:
●Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
●Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
●Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 173
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply web site, which provides
options for purchasing Original HP supplies.
174 Chapter 9 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●The printer does not pick up paper
●The printer picks up multiple sheets of paper
●The document feeder jams, skews, or picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 175
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
176 Chapter 9 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for exing the paper stack
12
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
ENWW Printer does not pick up paper or misfeeds 177
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for exing the paper stack
12
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
178 Chapter 9 Solve problems ENWW
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
ENWW Printer does not pick up paper or misfeeds 179
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
180 Chapter 9 Solve problems ENWW
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
●The original might have something on it, such as staples or self-adhesive notes, that must be removed.
●Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●Make sure that the top document-feeder cover is closed.
●The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
●The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
●Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
●From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
ENWW Printer does not pick up paper or misfeeds 181
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●Paper jam locations
●Auto-navigation for clearing paper jams
●Experiencing frequent or recurring paper jams?
●Clear paper jams in the document feeder
●13.E1 output bin paper jam
●13.A1 tray 1 paper jam
●13.A2 tray 2 paper jam
●13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
●13.A 2000-sheet tray paper jam
●13.B9, 13.B2, 13.FF fuser paper jam
●13.B2 right door paper jam
●13.70.stapler/stacker paper jam
●Clear staple jams in the 3-bin stapler/stacker
182 Chapter 9 Solve problems ENWW
Paper jam locations
1
4
2
5
7
3
6
ENWW Clear paper jams 183
12
8
9
10
11
1 Document feeder
2 Right door and fuser area
3 Tray 1
4 Tray 2
5 Output bin
6 1 x 550-sheet paper feeder
7 Lower-right door
8 Stapler
9 Stapler/stacker right door
10 3 x 550-sheet paper feeder
11 3-bin stapler/stacker output bins
12 2,000-sheet high-capacity paper feeder
184 Chapter 9 Solve problems ENWW
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
ENWW Clear paper jams 185
Clear paper jams in the document feeder
Use the following procedure to check for paper in all possible jam locations related to the document feeder.
When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
●31.13.XX Jam in Document Feeder
1. Lift the document-feeder latch.
2. Open the document-feeder cover.
186 Chapter 9 Solve problems ENWW
3. Gently remove any jammed paper.
4.Close the document-feeder cover.
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the
document. Remove all staples, paper clips, or tape from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
ENWW Clear paper jams 187
13.E1 output bin paper jam
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
●13.E1.XX Jam at standard output bin
1. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
188 Chapter 9 Solve problems ENWW
13.A1 tray 1 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays control panel might display a message and an animation that assists in clearing the
jam.
●13.A1.XX Jam in tray 1
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2.If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open the
right door.
ENWW Clear paper jams 189
3. Gently pull out any jammed paper.
4. Close the right door.
190 Chapter 9 Solve problems ENWW
13.A2 tray 2 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
●13.A2.XX Jam in tray 2
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2.Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
3.Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
ENWW Clear paper jams 191
4. Install and close the tray.
5.Open the right door.
6.Gently pull out any jammed paper.
192 Chapter 9 Solve problems ENWW
7. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
8.If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
9.Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
ENWW Clear paper jams 193
10. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
11. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
12.Close the right door.
194 Chapter 9 Solve problems ENWW
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
●13.A3.XX Jam in tray 3
●13.A4.XX Jam in tray 4
●13.A5.XX Jam in tray 5
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2.Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
ENWW Clear paper jams 195
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
4. Install and close the tray.
5. Open the lower-right door.
6.Gently pull out any jammed paper.
196 Chapter 9 Solve problems ENWW
7. Close the lower-right door.
8.Open the right door.
9.Gently pull out any jammed paper.
ENWW Clear paper jams 197
10. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
11.If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
12.Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
198 Chapter 9 Solve problems ENWW
13. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
14. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
15.Close the right door.
ENWW Clear paper jams 199
13.A 2000-sheet tray paper jam
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet high-
capacity tray. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
●13.A4.XX Jam in tray 4
1. Open the 2,000-sheet high-capacity input tray.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
200 Chapter 9 Solve problems ENWW
3. Remove the paper from the tray.
4. Press the release latch on the side of the tray to
release it.
5. Lift the tray up and then pull it straight out to
remove it.
ENWW Clear paper jams 201
6. If jammed paper is in the feed area, pull it down to
remove it. First pull the paper to the left to release
it, and then pull it forward to remove it.
7. Install the tray, and then load full reams of paper
into the tray. Verify that the tray is not overlled
and that the paper guides are adjusted correctly.
NOTE: The tray holds 2,000 sheets of paper. For
best results, load full reams of paper. Avoid dividing
reams into smaller sections.
8. Close the tray.
202 Chapter 9 Solve problems ENWW
9. Open the lower-right door.
10. Remove any jammed paper.
11. Close the lower-right door.
NOTE: If, after clearing the jam, the printer
control panel displays a message that there is no
paper in the tray or the tray is overlled, remove
the tray and look behind it for any remaining paper.
ENWW Clear paper jams 203
13.B9, 13.B2, 13.FF fuser paper jam
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
●13.B9.XX Jam in fuser
●13.B2.XX Jam in <Cover or Door>.
●13.FF.EE Door Open Jam
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1.Open the right door.
2.Gently pull out any jammed paper.
204 Chapter 9 Solve problems ENWW
3. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
4.If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
5.Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
ENWW Clear paper jams 205
6. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
7. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
8.Close the right door.
206 Chapter 9 Solve problems ENWW
13.B2 right door paper jam
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
●13.B2.XX Jam in <Cover or Door>.
●13.FF.EE Door Open Jam
1. Open the lower-right door.
2.Gently remove any jammed paper.
3.Close the lower-right door.
ENWW Clear paper jams 207
13.70.stapler/stacker paper jam
Use the following procedure to check for paper in the 3-bin stapler/stacker. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
●13.70.xx Jam in at 3-bin stapler/stacker
1. Gently remove any jammed paper from the
stapler/stacker bins.
2. Open the stapler/stacker-right door.
208 Chapter 9 Solve problems ENWW
3. If jammed paper is visible, gently pull it straight
out.
4.Close the stapler/stacker-right door.
ENWW Clear paper jams 209
Clear staple jams in the 3-bin stapler/stacker
Use the following procedure to check for staples jammed in the 3-bin stapler/stacker. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
1. Open the staple-cartridge door.
2. Grasp the colored tab on the staple cartridge, and
then pull the staple cartridge straight out.
3. Lift up on the small lever at the back of the staple
cartridge. Remove the jammed staples.
210 Chapter 9 Solve problems ENWW
4. Close the lever at the back of the staple cartridge.
Be sure that it snaps into place.
5. Insert the staple cartridge into the stapler and
press the colored handle toward the printer until it
snaps into place.
6. Close the staple-cartridge door.
ENWW Clear paper jams 211
Improve print quality
Introduction
●Print from a dierent software program
●Check the paper-type setting for the print job
●Check toner-cartridge status
●Print a cleaning page
●Visually inspect the toner cartridge
●Check paper and the printing environment
●Try a dierent print driver
●Calibrate the printer to align the colors
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
212 Chapter 9 Solve problems ENWW
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. From the Home screen on the printer control panel, swipe until the Support Tools menu displays. Touch the
Support Tools icon to open the menu.
2. Open the following menus:
ENWW Improve print quality 213
●Maintenance
●Calibration/Cleaning
●Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●Always use a paper type and weight that this printer supports.
●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●Use paper that has not been previously printed on.
●Use paper that does not contain metallic material, such as glitter.
●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●Do not place the printer in a conned space, such as a cabinet.
214 Chapter 9 Solve problems ENWW
●Place the printer on a sturdy, level surface.
●Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
●Copy/Print or Print
●Print Quality
●Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM681MFP or
www.hp.com/support/colorljM682MFP.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a dierent one.
●Recommended for all Windows environments
●Provides the overall best speed, print quality, and printer-feature support for most
users
●Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver ●Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●Provides support for printing from postscript emulation needs, or for postscript ash
font support
ENWW Improve print quality 215
HP UPD PCL 5 ●Recommended for general oce printing in Windows environments
●Compatible with previous PCL versions and older HP LaserJet printers
●The best choice for printing from third-party or custom software programs
●The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)
●Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
●Preferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6 ●Recommended for printing in all Windows environments
●Provides the overall best speed, print quality, and printer feature support for most
users
●Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
●Maintenance
●Calibration/Cleaning
●Full Calibration
3. Select Start to start the calibration process.
A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished.
4. Wait while the printer calibrates, and then try printing again.
216 Chapter 9 Solve problems ENWW
Image defects table
Table 9-1 Image defects table quick reference
Table 9-2 Light print on page 219 Table 9-3 Gray background or dark print
on page 219
Table 9-4 Blank page — No print on page 220
Table 9-5 Black page on page 220 Table 9-6 Banding defects on page 221 Table 9-7 Streak defects on page 221
ENWW Image defects table 217
Table 9-1 Image defects table quick reference (continued)
Table 9-8 Fixing/fuser defects on page 222 Table 9-9 Image placement defects on page 222 Table 9-10 Color plane registrations defects
(color models only) on page 223
Table 9-11 Output defects on page 223
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1.Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2.Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3.Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5.Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is axed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
218 Chapter 9 Solve problems ENWW
Table 9-2 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 9-3 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
ENWW Image defects table 219
Table 9-4 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
Table 9-5 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
220 Chapter 9 Solve problems ENWW
Table 9-6 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
Table 9-7 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
ENWW Image defects table 221
Table 9-8 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 9-9 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator. Do
not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
222 Chapter 9 Solve problems ENWW
Table 9-10 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 9-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
●Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
●Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
●Extreme paper curl
●The paper in the tray is wrinkled or
deformed
●The paper is a non-standard paper
type, such as envelopes
●The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
ENWW Image defects table 223
Improve copy image quality
If the printer is having copy quality problems, try the following solutions in the order presented to resolve the
issue.
●Check the scanner glass for dirt and smudges
●Calibrate the scanner
●Check the paper settings
●Check the image-adjustment settings
●Optimize copy quality for text or pictures
●Edge-to-edge copying
Try these few simple steps rst:
●Use the atbed scanner rather than the document feeder.
●Use high-quality originals.
●When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the
electrical outlet.
224 Chapter 9 Solve problems ENWW
2. Open the scanner lid.
3.Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Calibrate the scanner
If the copied image is not positioned correctly on the page, follow these steps to calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against
the original document.
1.From the Home screen on the printer control panel, swipe until the Support Tools menu displays. Touch the
Support Tools icon to open the menu.
2.Open the following menus:
ENWW Improve copy image quality 225
●Maintenance
●Calibration/Cleaning
●Calibrate Scanner
3. Touch the Start button to start the calibration process. Follow the on-screen prompts.
4. Wait while the printer calibrates, and then try copying again.
Check the paper settings
Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose
toner, or areas where toner has dropped out.
Check the paper size and type conguration
1. From the Home screen on the printer control panel, select Copy.
2. In the Options pane, scroll to and select Paper Selection.
3. Select Paper Size, and then select one of the predened options.
4. Select Paper Type, and then select one of the predened options.
5. Touch the Done button.
Select the tray to use for the copy
1. From the Home screen on the printer control panel, select Copy.
2. In the Options pane, scroll to and select Paper Selection.
3. Select Paper Tray, and then select one of the paper trays.
4. Touch the Done button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Check the image-adjustment settings
Adjust these additional settings to improve copy quality:
●Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
●Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
●Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters
of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned
images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting
226 Chapter 9 Solve problems ENWW
scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer
rotates the image so that the top of the page is at the top of the image.
1. From the Home screen on the printer control panel, select Copy.
2. In the Options list, scroll to and select Image Adjustment.
3. Adjust the sliders to set the levels, and then touch the Done button.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1. From the Home screen on the printer control panel, select Copy.
2. In the Options pane, scroll to and select Optimize Text/Picture.
3. Select one of the predened options, or select Automatically detect.
4. Touch the Start button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original document is
printed close to the edges.
1. From the Home screen on the printer control panel, select Copy.
2. In the Options pane, scroll to and select Edge-To-Edge.
3. Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4. Touch the Start button.
ENWW Improve copy image quality 227
Improve scan image quality
●Check the scanner glass for dirt and smudges
●Check the resolution settings
●Check the color settings
●Check the image-adjustment settings
●Optimize scan quality for text or pictures
●Check the output-quality settings
Try these few simple steps rst:
●Use the atbed scanner rather than the document feeder.
●Use high-quality originals.
●When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the
electrical outlet.
228 Chapter 9 Solve problems ENWW
2. Open the scanner lid.
3.Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the resolution settings
NOTE: Setting the resolution to a high value increases the le size and the scan time.
Follow these steps to adjust the resolution setting:
1.From the Home screen on the printer control panel, select Scan.
2.Select one of the following Scan features:
●Scan to Email
●Scan to Network Folder
ENWW Improve scan image quality 229
●Scan to USB
●Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select File Type and Resolution.
5. Select one of the predened Resolution options, and then touch Done. Touch Send.
Check the color settings
Follow these steps to adjust the color setting:
1. From the Home screen on the printer control panel, select Scan.
2. Select one of the following Scan features:
●Save to Device Memory
●Scan to E-mail
●Scan to Network Folder
●Scan to USB
●Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Color/Black.
5. Select one of the predened options.
6. Touch the Send button.
Check the image-adjustment settings
Adjust these additional settings to improve scan quality:
●Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
●Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
●Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters
of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned
images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting
scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer
rotates the image so that the top of the page is at the top of the image.
1. From the Home screen on the printer control panel, select Scan.
2. Select one of the following Scan features:
230 Chapter 9 Solve problems ENWW
●Save to Device Memory
●Scan to E-mail
●Scan to Network Folder
●Scan to USB
●Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Image Adjustment.
5. Adjust the sliders to set the levels.
6. Touch the Send button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, select Scan.
2. Select one of the following Scan features:
●Save to Device Memory
●Scan to E-mail
●Scan to Network Folder
●Scan to USB
●Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select Optimize Text/Picture.
5. Select one of the predened options, or select Automatically detect.
6. Touch the Send button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the le. For the highest quality, select the highest
setting.
1. From the Home screen on the printer control panel, select Scan.
2. Select one of the following Scan features:
●Scan to Email
●Scan to Network Folder
ENWW Improve scan image quality 231
●Scan to USB
●Scan to SharePoint®
3. Touch the Options button.
4. In the Options pane, scroll to and select File Type and Resolution.
5. Select one of the predened Quality and File Size options, and then touch Done. Touch Send.
232 Chapter 9 Solve problems ENWW
Improve fax image quality
If the printer is having fax quality problems, try the following solutions in the order presented to resolve the
issue.
●Check the scanner glass for dirt and smudges
●Check the send-fax resolution settings
●Check the image-adjustment settings
●Optimize fax quality for text or pictures
●Check the error-correction settings
●Check the t-to-page setting
●Send to a dierent fax machine
●Check the sender's fax machine
Try these few simple steps rst:
●Use the atbed scanner rather than the document feeder.
●Use high-quality originals.
●When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see “Improve print quality”
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted
lines, black dots, poor print quality, or unclear text.
1. Press the power button to turn the printer o, and
then disconnect the power cable from the
electrical outlet.
ENWW Improve fax image quality 233
2. Open the scanner lid.
3.Clean the scanner glass and the document feeder
strips with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
NOTE: If you are having trouble with streaks on
copies when you are using the document feeder,
be sure to clean the small strip of glass on the left
side of the scanner.
4.Dry the glass and white plastic parts with a
chamois or a cellulose sponge to prevent spotting.
5.Connect the power cable to an outlet, and then
press the power button to turn the printer on.
Check the send-fax resolution settings
Follow these steps to adjust the resolution of outgoing faxes.
NOTE: Increasing the resolution increases the fax size and send time.
1.From the Home screen on the printer control panel, select Scan.
2.Touch the Scan to Fax button.
3.Touch the Options button.
4.In the Options pane, scroll to and select Resolution.
5.Select one of the predened options, and then touch the Send button.
234 Chapter 9 Solve problems ENWW
Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality:
●Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear
crisper, but decreasing it could make photos appear smoother.
●Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
●Contrast: Increase or decrease the dierence between the lightest and the darkest color on the page.
●Background Cleanup: Remove faint colors from the background of scanned images. For example, if the
original document is printed on colored paper, use this feature to lighten the background without aecting
the darkness of the image.
●Automatic Tone: Available for Flow printers only. For original documents that have at least 100 characters
of text on the page, the printer can detect which edge is the top of the page, and it orients the scanned
images appropriately. If some of the pages are upside-down in relation to the other pages, the resulting
scanned image has all pages right-side-up. If some of the pages have a landscape orientation, the printer
rotates the image so that the top of the page is at the top of the image.
1. From the Home screen on the printer control panel, select Scan.
2. Touch the Scan to Fax button.
3. Touch the Options button.
4. In the Options pane, scroll to and select Image Adjustment.
5. Adjust the sliders to set the levels.
6. Touch the Send button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1. From the Home screen on the printer control panel, select Scan.
2. Touch the Scan to Fax button.
3. Touch the Options button.
4. In the Options pane, scroll to and select Optimize Text/Picture.
5. Select one of the predened options, or select Automatically detect.
6. Touch the Send button.
NOTE: These settings are temporary. After you have nished the job, the printer returns to the default settings.
Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-
enable the setting.
ENWW Improve fax image quality 235
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Fax
●Fax Send Settings
●General Fax Send Settings
3. Select the Error Correction Mode option. Touch the Done button.
Check the t-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer
attempts to scale the image to t the page. If this setting is disabled, larger images split across multiple pages.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
●Fax
●Fax Receive Settings
●Default Job Options
●Fit to Page
3. Touch the On option to enable the setting, or touch the O option to disable it. Touch the Done button.
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
●Make sure the original document is on white (not colored) paper.
●Increase the fax resolution, quality level, or contrast settings.
●If possible, send the fax from a computer software program.
236 Chapter 9 Solve problems ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●The periodic loss of ability to communicate with the printer
●The printer cannot be found during driver installation
●A periodic failure to print
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●Poor physical connection
●The computer is using the incorrect IP address for the printer
●The computer is unable to communicate with the printer
●The printer is using incorrect link and duplex settings for the network
●New software programs might be causing compatibility problems
●The computer or workstation might be set up incorrectly
●The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network trac, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
ENWW Solve wired network problems 237
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b.Type ping followed by the IP address for your printer.
c.If the window displays round-trip times, the network is working.
2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.Check the network drivers, print drivers, and the network redirection settings.
2.Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1.Review the conguration page to check the status of the network protocol. Enable it if necessary.
2.Recongure the network settings if necessary.
238 Chapter 9 Solve problems ENWW
Solve wireless network problems
●Introduction
●Wireless connectivity checklist
●The printer does not print after the wireless conguration completes
●The printer does not print, and the computer has a third-party rewall installed
●The wireless connection does not work after moving the wireless router or printer
●Cannot connect more computers to the wireless printer
●The wireless printer loses communication when connected to a VPN
●The network does not appear in the wireless networks list
●The wireless network is not functioning
●Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a
conguration page from the printer control panel
Wireless connectivity checklist
●Verify that the network cable is not connected.
●Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
●Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
ENWW Solve wireless network problems 239
●Verify that the print driver is installed on the computer.
●Verify that you have selected the correct printer port.
●Verify that the computer and printer connect to the same wireless network.
●For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
240 Chapter 9 Solve problems ENWW
The wireless printer loses communication when connected to a VPN
●Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●Make sure the wireless router is turned on and has power.
●The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c.If the window displays round-trip times, the network is working.
4.Make sure that the router or printer connects to the same network that the computer connects to.
a.Print a conguration page.
b.Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c.If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
●Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
●Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●Position the wireless router in a central location in line of sight with the wireless printers on the network.
ENWW Solve wireless network problems 241
Solve fax problems
●Checklist for solving fax problems
●General fax problems
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the
supplied fax cable to meet RJ11 and functional specications. Do not substitute another fax cable; the
analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.
●Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone jack is
correctly seated in the outlet. Insert the connector into the outlet until it "clicks."
NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The ports
are similar.
●Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall jack.
Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
●Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for printer fax use only and not shared with other types of telephone
devices. Examples include alarm systems that use the phone line for notications to a monitoring
company.
●PBX system: A business-environment phone system. Standard home phones and the fax accessory use an
analog phone signal. Some PBX systems are digital and might not be compatible with the fax accessory.
You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to digital PBX
systems.
●Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the
rst incoming line is busy. Try attaching the printer to the rst incoming phone line. The fax accessory
answers the phone after it rings the number of times set in the rings-to-answer setting.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax accessory
against electrical power passed through the phone lines. These devices can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes
and are using one of these devices, connect the printer directly to the phone jack on the wall to determine
whether the problem is with the surge-protection device.
Are you using a phone company voice-messaging service or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax
accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-
answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers all
calls.
242 Chapter 9 Solve problems ENWW
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in
progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax
telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Conguration Page report to check the
status.
1. From the Home screen, scroll to and select Reports.
2. Open the following menus:
●Conguration/Status Pages
●Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you
are using LAN fax or Internet fax, those congurations could be disabling the feature.
Operational / Enabled1The analog-fax accessory is installed and ready.
Operational / Disabled1The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax feature
or has enabled LAN fax. When LAN fax is enabled, the analog-fax
feature is disabled. Only one fax feature, either LAN fax or analog
fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is unavailable
on the printer control panel.
Non-Operational / Enabled/Disabled1The printer has detected a rmware failure. Upgrade the rmware.
Damaged / Enabled/Disabled1The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is
turned o).
ENWW Solve fax problems 243
General fax problems
The following are some common fax problems.
The fax failed to send
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
An Out of Memory status message displays on the printer control panel
The printer storage disk is full.
Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve
from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch
the Delete button.
Print quality of a photo is poor or prints as a gray box
You are using the wrong page-content setting or the wrong resolution setting.
Try setting the Optimize Text/Picture option to Photograph setting.
You touched the Stop button to cancel a fax, but the fax was still sent
If the job is too far along in the sending process, you cannot cancel the job.
This is normal operation.
No fax address book button displays
None of the contacts in the selected contacts list have fax information associated with them.
Not able to locate the Fax settings in HP Web Jetadmin
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
Names and numbers can both display, depending on where they are from. The fax address book lists names,
and all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
The fax header is being appended to the top of the fax, pushing text to a second page.
244 Chapter 9 Solve problems ENWW
To print a one page fax on one page, set the overlay header to overlay mode, or adjust the t-to-page setting.
A document stops in the document feeder in the middle of faxing
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the fax accessory is too high or too low
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
ENWW Solve fax problems 245
246 Chapter 9 Solve problems ENWW
Index
Symbols/Numerics
2,000-sheet high-capacity input tray
clear jams 200
loading 32
3-bin stapler/stacker
clear staple jams 210
550-sheet paper trays
part numbers 42
550-sheet trays
jams 195
A
accessories
ordering 42
part numbers 42
acoustic specications 19
AirPrint 73
alternative letterhead mode 26, 31,
36
Android devices
printing from 73
B
bin, output
locating 2
Bonjour
identifying 150
browser requirements
HP embedded Web Server 150
C
calibrate
colors 216
scanner 225
cartridge
replacing 50
cartridge policy 46
cartridge protection 48
cartridges
order numbers 50
checklist
wireless connectivity 239
cleaning
glass 224, 228, 233
paper path 213
colors
calibrate 216
control panel
help 171
locating 2
locating features 7
copy
optimize for text or pictures 227
copy settings
HP Embedded Web Server 153
copying
both sides 80
multiple copies 78
single copies 78
customer support
online 170
D
default gateway, setting 160
deleting
stored jobs 70
digital send settings
HP Embedded Web Server 154
digital sending
folders 131
sending documents 129
USB 133
dimensions, printer 16
document feeder
jams 186
paper-feeding problems 181
drivers, supported 14
duplex printing
Mac 64
duplex printing (double-sided)
settings (Windows) 61
E
easy-access USB printing 75
edge-to-edge copying 227
electrical specications 19
email
sending documents 129
Embedded Web Server
changing network settings 159
changing printer name 159
opening 159
Embedded Web Server (EWS)
assigning passwords 162
features 150
network connection 150
energy use, optimizing 164
envelopes
orientation 24
envelopes, loading 37
Ethernet (RJ-45)
locating 6
Explorer, versions supported
HP Embedded Web Server 150
F
fax
feeding problems 244
optimize for text or pictures 235
required settings 140
settings 141
setup 140
fax port
locating 6
ENWW Index 247
fax settings
HP Embedded Web Server 155
required 140
feeding problems 244
folders
sending to 131
formatter
locating 5
fuser
jams 204
G
gateway, setting default 160
general conguration
HP Embedded Web Server 152
genuine HP cartridges 46
glass, cleaning 224, 228, 233
H
hard disks
encrypted 163
hard drive
part number 42
Help button
locating 7
help, control panel 171
Hi-Speed USB 2.0 printing port
locating 6
Home button
locating 7
HP Customer Care 170
HP Embedded Web Server
changing network settings 159
changing printer name 159
copy settings 153
digital send settings 154
fax settings 155
general conguration 152
HP Web Services 156
information pages 151
network settings 156
opening 159
other links list 158
print settings 153
scan settings 154
security settings 156
troubleshooting tools 155
HP Embedded Web Server (EWS)
features 150
network connection 150
HP ePrint 72
HP ePrint software 73
HP JetAdvantage business solutions
137
HP Web Jetadmin 166
HP Web Services
enabling 156
I
image quality
check toner-cartridge status 213
image quality issues
examples and solutions 217
information pages
HP Embedded Web Server 151
interface ports
locating 6
Internet Explorer, versions supported
HP Embedded Web Server 150
IP Security 163
IPsec 163
IPv4 address 160
IPv6 address 160
J
jams
2,000-sheet high-capacity input
tray 200
550-sheet trays 195
auto-navigation 185
causes of 185
document feeder 186
fuser 204
locations 183
lower-right door 207
output bin 188
right door 204
stapler/stacker accessory 208
staples in the 3-bin stapler/
stacker 210
Tray 1 189
Tray 2 191
Jetadmin, HP Web 166
JetAdvantage 137
jobs, stored
creating (Windows) 67
deleting 70
Mac settings 69
printing 69
L
label
orientation 38
labels
printing (Windows) 62
printing on 38
labels, loading 38
LAN port
locating 6
loading
paper in the 2,000-sheet high-
capacity input tray 32
paper in Tray 1 22
paper in Tray 2 and the 550-sheet
trays 27
local area network (LAN)
locating 6
lock
formatter 163
lower-right door
clear jams 207
M
Mac driver settings
Job Storage 69
managing network 159
margins, small
copying 227
memory
included 10
memory chip (toner)
locating 50
mobile printing
Android devices 73
mobile printing, software supported
16
multiple pages per sheet
printing (Mac) 64
printing (Windows) 62
N
Near Field Communication printing
71
Netscape Navigator, versions
supported
HP embedded Web Server 150
network
printer name, changing 159
settings, changing 159
settings, viewing 159
248 Index ENWW
network duplex settings, changing
161
Network Folder, scan to 131
network link speed settings,
changing 161
network settings
HP Embedded Web Server 156
networks
default gateway 160
HP Web Jetadmin 166
IPv4 address 160
IPv6 address 160
subnet mask 160
supported 10
NFC accessory
part number 42
NFC printing 71
number of copies, changing 78
O
on/o button
locating 2
online help, control panel 171
online support 170
operating systems, supported 14
optimize copy images 227
optimize fax images 235
optimize scanned images 231
ordering
supplies and accessories 42
other links list
HP Embedded Web Server 158
output bin
clear jams 188
locating 2
P
pages per minute 10
pages per sheet
selecting (Mac) 64
selecting (Windows) 62
paper
jams 185
loading the 2,000-sheet high-
capacity input tray 32
loading Tray 1 22
loading Tray 2 and the 550-sheet
trays 27
selecting 214
Tray 1 orientation 24
Tray 2 and the 500-sheet trays
orientation 34
Tray 2 and the 550-sheet trays
orientation 29
paper jams
2,000-sheet high-capacity input
tray 200
550-sheet trays 195
document feeder 186
fuser 204
locations 183
lower-right door 207
output bin 188
right door 204
stapler/stacker accessory 208
Tray 1 189
Tray 2 191
paper pickup problems
solving 175, 177
paper trays
part numbers 42
paper type
selecting (Windows) 62
paper types
selecting (Mac) 64
paper, ordering 42
part numbers
accessories 42
replacement parts 44
supplies 44
toner cartridges 44
ports
locating 6
power
consumption 19
power connection
locating 5
power switch
locating 2
power usage
1 watt or less 164
print drivers, supported 14
print media
loading in Tray 1 22
print on both sides
Mac 64
print settings
HP Embedded Web Server 153
printing
from USB storage accessories 75
stored jobs 69
printing on both sides
settings (Windows) 61
private printing 67
product number
location 5
protect cartridges 48
R
replacement parts
part numbers 44
replacing
staples 57
toner cartridges 50
toner-collection unit 54
required settings
fax 140
restore factory settings 172
right door
jams 204
RJ-45 port
locating 6
S
scan settings
HP Embedded Web Server 154
Scan to Network Folder 131
initial setup 99
Scan to USB Drive 133
enabling 110
scanner
calibrate 225
glass cleaning 224, 228, 233
scanning
optimize for text or pictures 231
scanning to email
sending documents 129
scanning to folder 131
scanning to USB 133
secuity settings
HP Embedded Web Server 156
security
encrypted hard disk 163
sending to email
sending documents 129
serial number
locating 5
ENWW Index 249
settings
fax 141
restore factory 172
Sign In button
locating 7
Sign Out button
locating 7
sleep mode 164
small margins 227
special paper
printing (Windows) 62
specications
electrical and acoustic 19
speed, optimizing 164
stacking
congure the operation mode 39
stand
part number 42
staple jams
3-bin stapler/stacker 210
stapler
setting default staple location 39
stapler/stacker accessory
clear jams 208
congure the operation mode 39
staples
replacing 57
stapling
congure the operation mode 39
setting default location 39
Start Copy button
locating 7
status, fax accessory page 243
storage, job
Mac settings 69
store print jobs 67
stored jobs
creating (Mac) 69
creating (Windows) 67
deleting 70
printing 69
storing jobs
with Windows 67
subnet mask 160
supplies
low threshold settings 173
ordering 42
part numbers 44
replacing staples 57
replacing toner cartridges 50
replacing toner-collection unit 54
using when low 173
support
online 170
system requirements
HP Embedded Web Server 150
minimum 15
T
TCP/IP
manually conguring IPv4
parameters 160
manually conguring IPv6
parameters 160
technical support
online 170
toner cartridge
low threshold settings 173
using when low 173
toner cartridges
components 50
order numbers 50
part numbers 44
replacing 50
toner-collection unit
locating 5
replacing 54
touchscreen
locating features 7
transparencies
printing (Windows) 62
Tray 1
jams 189
loading envelopes 37
paper orientation 24
Tray 2
jams 191
Tray 2 and the 500-sheet trays
paper orientation 34
Tray 2 and the 550-sheet trays
loading 27
paper orientation 29
trays
capacity 10
included 10
locating 2
troubleshooting
check toner-cartridge status 213
jams 185
network problems 237
paper feed problems 175
wired network 237
wireless network 239
troubleshooting tools
HP Embedded Web Server 155
two-sided printing
settings (Windows) 61
U
USB
sending to 133
USB port
enabling 75
locating 6
USB ports, optional
part number 42
USB storage accessories
printing from 75
W
Web browser requirements
HP Embedded Web Server 150
Web sites
customer support 170
HP Web Jetadmin, downloading
166
weight, printer 16
Wi-Fi Direct printing 16
Wireless Direct Printing 71
wireless network
troubleshooting 239
wireless network interference 241
wireless print server
part number 42
250 Index ENWW

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