HP PageWide Pro MFP 772 777 Series – ENWW Page Wide User Guide C05466458

• Get started
  • Welcome
  • Product features
    • HP PageWide Pro MFP 772-777 series
      • Tray capacity (75 gsm or 20–lb bond paper)
      • Print
      • Copy
      • Scan
      • Fax
      • Connectivity
      • Wireless
      • Finishing
      • Optional accessories
    • Environmental features
    • Accessibility features
  • Product views
    • Front left view
    • Front right view
    • Back view
    • Cartridge and product numbers
  • Power on and off
    • Turn the product on and off
    • Manage power
  • Use the control panel
    • Control panel buttons
    • Control panel home screen
    • Control panel dashboard
    • Quick Sets
    • Help features
      • Printer information
      • Help animations
• Connect the product
  • Connect the product to a computer or a network
    • To connect the product using a USB cable
    • To connect the product to a network
      • Supported network protocols
      • Connect the product using a wired network
      • Connect the product using a wireless network (wireless models only)
        • To enable wireless capability on the product
        • To connect the product to a wireless network using the Wireless Setup Wizard
        • To connect the product to a wireless network using WPS
        • To connect the product to a wireless network manually
  • Use Wi-Fi Direct
    • To turn on Wi-Fi Direct
    • To print from a wireless-capable mobile device
    • To print from a wireless-capable computer (Windows)
    • To print from a wireless-capable computer (OS X)
  • Install HP printer software for a wireless product already on the network
  • Open the printer software (Windows)
  • Manage network settings
    • View or change network settings
    • Set or change the product password
    • Manually configure TCP/IP parameters from the control panel
    • Link speed and duplex settings
• Printer management and services
  • HP Embedded Web Server
    • About the EWS
    • About cookies
    • Open the EWS
    • Features
      • Home tab
      • Scan tab
      • Copy/Print tab
      • Fax tab
      • HP JetAdvantage tab
      • Network tab
      • Tools tab
      • Settings tab
  • Product security features
    • Security statements
    • Firewall
    • Security settings
    • Firmware updates
  • HP Printer Assistant in the printer software (Windows)
    • Open the HP Printer Assistant
    • Features
      • Print, Scan & Fax tab
      • Shop tab
      • Help tab
      • Tools tab
      • Estimated Levels tab
  • HP Utility (OS X)
  • AirPrint™ (OS X)
• Paper and print media
  • Understand paper use
  • Supported media sizes
    • Supported paper and print media sizes
    • Supported envelope sizes (Tray 1 only)
    • Supported card sizes
    • Supported label sizes
    • Supported photo media sizes
  • Supported paper types, tray capacities, and orientations
    • Orientation
    • Paper types and tray capacities
  • Configure trays
    • Guidelines
    • Examples
  • Load media
    • Load Tray 1
    • Load Tray 2 (single) or Trays 2/3 (tandem)
    • Load lower 550-sheet trays
    • Load HCI trays
    • Load envelopes
    • Load letterhead or preprinted forms
    • Load the document feeder
    • Load the scanner
    • Reload the stapler
  • Tips for selecting and using paper
• Cartridges
  • HP PageWide cartridges
    • HP policy on non-HP cartridges
    • Counterfeit HP cartridges
  • Manage cartridges
    • Store cartridges
    • Print with General Office mode
    • Print when a cartridge is at estimated end of life
    • Check the estimated cartridge levels
    • Order cartridges
    • Recycle cartridges
  • Replace cartridges
  • Tips for working with cartridges
• Print
  • Print from a computer
    • To print from a computer (Windows)
    • To print from a computer (OS X)
    • To set up printing shortcuts (Windows)
    • To set up printing presets (OS X)
    • To adjust or manage colors
      • Choose a preset color theme for a print job
      • Adjust the color options for a print job manually
      • Match colors to your computer screen
      • Control access to color printing
  • Print from the control panel
    • Print using job storage
      • To disable or re-enable job storage
        • Disable or enable job storage (Windows)
        • Disable or enable job storage (OS X)
      • To apply job storage to one or all print jobs
        • Apply job storage to one print job (Windows)
        • Apply job storage to all print jobs (Windows)
        • Apply job storage to one print job (OS X)
        • Apply job storage to all print jobs (OS X)
      • To print a job stored on the printer
      • To delete a job stored on the printer
    • Print from a USB device
  • Print with NFC
  • Print with AirPrint (OS X)
  • Tips for print success
    • Cartridge tips
    • Paper loading tips
    • Printer settings tips (Windows)
    • Printer settings tips (OS X)
• Copy and scan
  • Copy
    • Copy settings
      • Adjust lightness or darkness for copies
      • Select a paper tray for copies
      • Reduce or enlarge a copy
    • Load and copy identification cards
    • Copy photos
    • Load and copy mixed-size originals
    • Copy on both sides automatically
    • Cancel a copy job
  • Scan
    • Scan to a USB drive
    • Scan to a computer
      • To set up scan to computer
        • Set up scanning to a computer (Windows)
        • Set up scanning to a computer (OS X)
      • To scan to a computer from the control panel
    • Scan to email
      • To set up scan to email
      • To scan a document or photo to email
      • To change account settings
        • Change account settings in the EWS
        • Change account settings (OS X)
    • Scan to a network folder
      • To set up scan to a network folder
      • To scan to a network folder
    • Scan to SharePoint
      • To set up scan to SharePoint
      • To scan to SharePoint
    • Scan using HP scanning software
      • To scan using HP scanning software (Windows)
      • To scan using HP scanning software (OS X)
    • Scan using other software
      • To scan from a TWAIN-compliant program
      • To scan from a WIA-compliant program
    • Scan using Webscan
    • Scan documents as editable text
      • Guidelines for scanning documents as editable text
      • To scan a document to editable text (Windows)
      • To scan documents as editable text (OS X)
  • Tips for copy and scan success
• Fax
  • Set up fax
    • Connect fax to a telephone line
    • Configure fax settings
      • To configure fax settings from the control panel
      • To configure fax settings using the HP Digital Fax Setup Wizard
        • Configure fax settings (Windows)
        • Configure fax settings (OS X)
    • Set up HP Digital Fax
      • HP Digital Fax requirements
      • To set up HP Digital Fax
        • Set up HP Digital Fax (Windows)
        • Set up HP Digital Fax (OS X)
        • Set up HP Digital Fax in the EWS
      • To modify HP Digital Fax settings
        • Modify HP Digital Fax settings (Windows)
        • Modify HP Digital Fax settings (OS X)
        • Modify HP Digital Fax settings in the EWS
      • To turn off HP Digital Fax
    • Fax programs, systems, and software
      • Supported fax programs
      • Supported phone services - analog
      • Alternate phone services - digital
        • DSL
        • PBX
        • ISDN
        • VoIP
  • Set fax settings
    • Send-fax settings
      • Set pauses or flash hooks
      • Set a dialing prefix
      • Set tone-dialing or pulse-dialing
      • Set autoredial and the time between redials
        • To set the redial-on-busy option
        • To set the redial-on-no-answer option
        • To set the redial-on-connection-problem option
      • Set the light/dark setting
      • Set the default resolution
      • Use cover-page templates
    • Receive-fax settings
      • Set fax forwarding
      • Block or unblock fax numbers
      • Set the number of rings-to-answer
      • Set distinctive ring
      • Use autoreduction for incoming faxes
      • Set the fax sounds volume
      • Set stamp-received faxes
  • Send a fax
    • Send a fax from the control panel
    • Use phone-book entries
    • Send a standard fax from the computer
      • To send a standard fax from the computer (Windows)
      • To send a standard fax from the computer (OS X)
    • Send a fax from the software
    • Send a fax using monitor dialing
    • Send a fax using printer memory
  • Receive a fax
    • Receive a fax manually
    • Fax memory
      • Reprint a fax
      • Delete faxes from memory
  • Use the phone book
    • Create and edit individual phone-book entries
    • Create and edit group phone-book entries
    • Delete phone-book entries
  • Use reports
    • Print fax confirmation reports
    • Print fax error reports
    • Print and view the fax log
    • Clear the fax log
    • Print the details of the last fax transaction
    • Print a Caller ID Report
    • View the Call History
• Solve problems
  • Problem-solving checklist
    • Check that the product power is on
    • Check the control panel for error messages
    • Test print functionality
    • Test copy functionality
    • Test the fax-sending functionality
    • Test the fax-receiving functionality
    • Try sending a print job from a computer
    • Test the plug-and-print USB functionality
    • Factors that affect product performance
  • Information pages
  • Factory-set defaults
  • Cleaning routines
    • Clean the printhead
    • Clean the scanner glass strip and platen
    • Clean the document feeder pick rollers and separation pad
    • Clean the touch screen
  • Jams and paper-feed issues
    • The product does not pick up paper
    • The product picks up multiple sheets of paper
    • Prevent paper jams
    • Clear jams
      • Guidelines for clearing jams
      • Jam locations
      • Clear jams from the document feeder
      • Clear jams in Tray 1 (multipurpose tray)
      • Clear jams in Tray 2 (tandem)
      • Clear jams in Tray 3 (tandem)
      • Clear jams in Tray 2 (single)
      • Clear jams in lower 550-sheet trays
        • Clear jams in the 550-sheet tray or in the first tray in stand
        • Clear jams in the second tray in the 3x550-sheet tray and stand
        • Clear jams in the third tray in the 3x550-sheet tray and stand
      • Clear jams in HCI trays
        • Clear jams in left HCI tray
        • Clear jams in right HCI tray
      • Clear jams in the left door
      • Clear jams in the left duplexer
      • Clear jams in the right door
      • Clear jams in the right duplexer
      • Clear jams in the output bin
      • Clear jams in the stapler/stacker
      • Clear jams in the stapler
  • Cartridge issues
    • Refilled or remanufactured cartridges
    • Interpret control panel messages for cartridges
      • Cartridge Depleted
      • Cartridge Low
      • Cartridge Problem
      • Cartridge Very Low
      • Counterfeit or used [color] cartridge installed
      • Do not use SETUP cartridges
      • Genuine HP cartridge installed
      • Incompatible [color]
      • Install [color] cartridge
      • Non-HP cartridges installed
      • Printer Failure
      • Problem with Print System
      • Problem with Printer Preparation
      • Problem with SETUP cartridges
      • Use SETUP cartridges
      • Used [color] installed
  • Printing issues
    • The product does not print
      • Printing troubleshooting checklist
      • Reinstall or replace the left duplexer
      • Remove the printhead wiper restraints
    • The product prints slowly
    • Plug-and-print USB issues
      • The Memory Device Options menu does not open when you insert the USB accessory
      • The file does not print from the USB storage device
      • The file that you want to print is not listed in the Memory Device Options menu
    • Improve print quality
      • Check for genuine HP cartridges
      • Use paper that meets HP specifications
      • Use the correct paper type setting in the printer driver
        • Change the paper type and size setting (Windows)
        • Change the paper type and size setting (OS X)
      • Use the printer driver that best meets your printing needs
      • Print a print-quality report
      • Align the printhead
  • Copy issues
  • Scan issues
  • Fax issues
    • Fax troubleshooting checklist
    • Change error correction and fax speed
      • Set the fax-error-correction mode
      • Change the fax speed
    • Fax logs and reports
      • Print individual fax reports
      • Set the fax error report
    • Fax error messages
      • Communication error.
      • Document feeder door is open. Canceled fax.
      • Fax is busy. Canceled send.
      • Fax is busy. Redial pending.
      • Fax storage is full. Canceling the fax send.
      • Fax receive error.
      • Fax Send error.
      • Fax storage is full. Canceling the fax receive.
      • No dial tone.
      • No fax answer. Canceled send.
      • No fax answer. Redial pending.
      • No fax detected.
    • Solve problems sending faxes
      • An error message displays on the control panel
        • Document feeder paper jam
        • Scanner error
      • The control panel displays a Ready message with no attempt to send the fax.
      • The control panel displays the message "Receiving Page 1" and does not progress beyond that message
      • Faxes can be received, but not sent
      • Unable to use fax functions from the control panel
      • Unable to use phone-book entries
      • Unable to use group phone-book entries
      • Receive a recorded error message from the phone company when trying to send a fax
      • Unable to send a fax when a phone is connected to the product
    • Solve problems receiving faxes
      • An error message displays on the control panel
      • The fax does not respond
      • Sender receives a busy signal
      • Cannot send or receive a fax on a PBX line
    • Solve general fax problems
      • Faxes are sending slowly
      • Fax quality is poor
      • Fax cuts off or prints on two pages
  • Connectivity issues
    • Solve USB direct-connect problems
    • Solve network problems
      • Poor physical connection
      • The computer is using the incorrect IP address for the product
      • The computer is unable to communicate with the product
      • The product is using incorrect link and duplex settings for the network
      • New software programs might be causing compatibility problems
      • The computer or workstation might be set up incorrectly
      • The product is disabled, or other network settings are incorrect
  • Wireless network issues
    • Wireless connectivity checklist
    • The product does not print, and the computer has a third-party firewall installed
    • The wireless connection does not work after moving the wireless router or product
    • The wireless product loses communication when connected to a VPN
    • The network does not appear in the wireless networks list
  • Product software issues (Windows)
  • Product software issues (OS X)
    • The printer driver is not listed in the Print & Scan list
    • The product name does not appear in the product list in the Print & Scan list
    • The printer driver does not automatically set up the selected product in the Print & Scan list
    • A print job was not sent to the product that you wanted
    • When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...
    • You are using a generic printer driver when using a USB connection
• Service and support
  • Customer support
  • HP limited warranty statement
    • UK, Ireland, and Malta
    • Austria, Belgium, Germany, and Luxemburg
    • Belgium, France, and Luxemburg
    • Italy
    • Spain
    • Denmark
    • Norway
    • Sweden
    • Portugal
    • Greece and Cyprus
    • Hungary
    • Czech Republic
    • Slovakia
    • Poland
    • Bulgaria
    • Romania
    • Belgium and the Netherlands
    • Finland
    • Slovenia
    • Croatia
    • Latvia
    • Lithuania
    • Estonia
    • Russia
• Technical information
  • Product specifications
    • Print specifications
    • Physical specifications
    • Warning icons
    • Power consumption and electrical specifications
    • Acoustic emission specifications
    • Environmental specifications
  • Environmental product stewardship program
    • Protecting the environment
    • Safety data sheets
    • Ozone production
    • Power consumption
    • European Union Commission Regulation 1275/2008
    • Paper
    • Plastics
    • HP PageWide printing supplies
    • Paper use
    • Electronic hardware recycling
    • Material restrictions
      • Material restrictions
      • Battery disposal in Taiwan
      • California Perchlorate Material Notice
      • European Union Battery Directive
      • Battery notice for Brazil
    • Chemical substances
    • EPEAT
    • Disposal of waste equipment by users
    • Waste disposal for Brazil
    • The Table of Hazardous Substances/Elements and their Content (China)
    • Restriction of hazardous substance (India)
    • Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)
    • Restriction on hazardous substances statement (Turkey)
    • Restriction on hazardous substances statement (Ukraine)
    • China energy label for printer, fax, and copier
  • Regulatory information
    • Regulatory notices
      • Regulatory model identification number
      • FCC statement
    • VCCI (Class B) compliance statement for users in Japan
    • Power cord instructions
    • Notice to users in Japan about the power cord
    • Notice to users in Korea
    • Noise emission statement for Germany
    • European Union Regulatory Notice
      • Products with wireless functionality
      • Models with fax capability only
    • Visual display workplaces statement for Germany
    • Additional statements for wireless products
      • Exposure to radio frequency radiation
      • Notice to users in Brazil
      • Notice to users in Canada
      • Notice to users in Canada (5 GHz)
      • Notice to users in Serbia (5 GHz)
      • Notice to users in Taiwan (5 GHz)
      • Notice to users in Taiwan
      • Notice to users in Mexico
      • Notice to users in Japan
      • Notice to users in Korea
    • Additional statements for telecom (fax) products
      • Additional FCC statement for telecom products (US)
      • Industry Canada CS-03 requirements
      • Notice to users of the Canadian telephone network
      • Notice to users of the German telephone network
      • Notice to users in Japan
      • Australia wired fax statement
      • New Zealand telecom statements
• Index