HP A2.15_online Pavilion Notebook N5400 And XH500 Series PC's Reference Guide Lpi05379

User Manual: HP HP Pavilion Notebook N5400 and XH500 Series PC's - Reference Guide

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Reference Guide

Notice
This manual and any examples contained herein are provided “as is” and are subject to
change without notice. Hewlett-Packard Company makes no warranty of any kind with
regard to this manual, including, but not limited to, the implied warranties of
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furnishing, performance, or use of this manual or the examples herein.
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© Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction,
adaptation, or translation of this manual is prohibited without prior written permission of
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The programs that control this product are copyrighted and all rights are reserved.
Reproduction, adaptation, or translation of those programs without prior written
permission of Hewlett-Packard Co. is also prohibited.
Portions of the programs that control this product may also be copyrighted by Microsoft
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Hewlett-Packard Company
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Corvallis, OR 97330, U.S.A.

Reference Guide

HP Software Product License Agreement

Your HP product contains software programs. CAREFULLY READ THIS LICENSE
AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS
IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE
CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES
YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT
AGREE WITH THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW
EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND
DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE HP
PRODUCT AND SOFTWARE FOR A FULL REFUND. PROCEEDING WITH
CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.
UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE
AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS
PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE
ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE
INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
Operating system and software applications by Microsoft are licensed to you under the
Microsoft License Agreement contained in the Microsoft documentation or displayed on
your screen when Microsoft Software Products are launched. Other non-HP Software
and Operating Systems are covered by the appropriate vendor license. The following
License Terms govern the use of the HP software:
USE. Customer may use the software on any one HP product. Customer may not network
the software or otherwise use it on more than one HP product. Customer may not reverse
assemble or decompile the software unless authorized by law.
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the
software a) for archival purposes or (b) when copying or adaptation is an essential step in
the use of the software with an HP product so long as the copies and adaptations are used
in no other manner.
OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the
software, other than ownership of the physical media. Customer acknowledges and
agrees that the software is copyrighted and protected under the copyright laws. Customer
acknowledges and agrees that the software may have been developed by a third party
software supplier named in the copyright notices included with the software, who shall
be authorized to hold the Customer responsible for any copyright infringement or
violation of this Agreement.

Reference Guide

PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product
recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software
may only be used for restoring the hard disk of the HP product with which the product
recovery CD-ROM was originally provided. (ii) The use of any operating system
software by Microsoft contained in any such product recovery CD-ROM shall be
governed by the Microsoft License Agreement.
TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software
to a third party only as part of the transfer of all rights and only if Customer obtains the
prior agreement of the third party to be bound by the terms of this License Agreement.
Upon such a transfer, Customer agrees that his/her rights in the software are terminated
and that he/she will either destroy his/her copies and adaptations or deliver them to the
third party.
SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the
software or distribute copies or adaptations of the software to the public in physical
media or by telecommunication without the prior written consent of Hewlett-Packard.
TERMINATION. Hewlett-Packard may terminate this software license for failure to
comply with any of these terms provided Hewlett-Packard has requested Customer to
cure the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES. Customer agrees that the software does not include
updates and upgrades which may be available from Hewlett-Packard under a separate
support agreement.
EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy
or adaptation in violation of the U.S. Export Administration regulations or other
applicable regulation.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is
subject to HP standard commercial license terms and for non-DOD Departments and
Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2)
(June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304
U.S.A. Copyright (c) 2000–2001 Hewlett-Packard Company. All Rights Reserved.
Customer further agrees that Software is delivered and licensed as “Commercial
computer software” as defined in DFARS 252-227-7014 (June 1995) or as a
“commercial item” as defined in FAR 2.101(a), or as “Restricted computer software” as
defined in FAR 52.227-19 (or any equivalent agency regulation or contract clause),
whichever is applicable. The Customer agrees that it has only those rights provided for
such Software by the applicable FAR or DFARS clause or the HP standard software
agreement for the product involved.
Support Policy for Support Pack of Operating Systems. HP provides end user support for
HP PCs that use Microsoft Operating Systems, including its latest service packs. This
support will be available within 30 days of the software being released.

Reference Guide

Edition History
Edition 1 .......................................... October 2000
Edition 2 .......................................... January 2001
Edition 3 ........................................... August 2001
This manual is printed on recycled paper.

Reference Guide

Contents

Introducing Your Computer ......................................................................................... 11
Taking Inventory ........................................................................................................ 12
To buy accessories ................................................................................................ 12
To find more information...................................................................................... 13
Identifying Parts of the Notebook............................................................................... 14
Top and right side view......................................................................................... 14
Front view ............................................................................................................. 15
Rear and left side view.......................................................................................... 16
Bottom view.......................................................................................................... 17
Status lights ........................................................................................................... 18
Multimedia buttons ............................................................................................... 19
Status panel ........................................................................................................... 20
Power switch and standby button.......................................................................... 21
Setting Up the Computer ............................................................................................ 22
To install the battery.............................................................................................. 22
To connect AC power ........................................................................................... 23
To connect a phone line ........................................................................................ 24
To turn on the computer........................................................................................ 25
To set up Windows ............................................................................................... 25
To register your computer..................................................................................... 26
To connect to an Internet Service Provider........................................................... 27
To reset your computer ......................................................................................... 28

Using Your Computer.................................................................................................... 29
Operating the Computer.............................................................................................. 30
To use the Fn hot keys .......................................................................................... 30
To use the Windows and Applications keys ......................................................... 31
To use the embedded keypad ................................................................................ 31
To use the ALT GR key ........................................................................................ 32
To adjust the display ............................................................................................. 32
To adjust the volume............................................................................................. 33
To use the touch pad ............................................................................................. 34
To use the One-Touch buttons .............................................................................. 36
To insert or remove a CD or DVD........................................................................ 38
To play DVDs ....................................................................................................... 38
To create or copy CDs .......................................................................................... 39
Securing the Computer ............................................................................................... 40
To set up password protection .............................................................................. 40
To attach a security cable...................................................................................... 41
To use virus-protection software........................................................................... 42
Working in Comfort with a Notebook PC .................................................................. 43

Reference Guide

Caring for Your Computer.......................................................................................... 45
To protect your hard disk drive............................................................................. 45
To take care of your computer .............................................................................. 45
To safeguard your data.......................................................................................... 46
To extend the life of the display............................................................................ 46
To get the most from your batteries ...................................................................... 47
To clean your computer ........................................................................................ 47

Traveling with Your Computer..................................................................................... 49
Managing Power Consumption .................................................................................. 50
To use automated power management .................................................................. 50
To use manual power management....................................................................... 52
Using Battery Power................................................................................................... 54
To check the battery status.................................................................................... 54
To respond to a low-battery warning .................................................................... 55
To optimize battery operating time ....................................................................... 56

Making Connections....................................................................................................... 57
Using the Modem........................................................................................................ 58
Important safety information................................................................................. 58
To connect the modem .......................................................................................... 59
To connect to the Internet ..................................................................................... 60
To disconnect from the Internet ............................................................................ 61
To dial in to a network .......................................................................................... 62
To change your modem settings ........................................................................... 62
To send and receive e-mail ................................................................................... 63
To send and receive faxes ..................................................................................... 64
Connecting to a LAN.................................................................................................. 65
Connecting PC Cards.................................................................................................. 66
Connecting External Components .............................................................................. 67
To identify the ports.............................................................................................. 67
To connect a printer or another parallel device..................................................... 68
To connect an external keyboard or PS/2 mouse .................................................. 68
To connect a USB device...................................................................................... 68
To connect audio devices ...................................................................................... 69
To use an external monitor.................................................................................... 69
To use a TV set as monitor ................................................................................... 71

Configuring and Expanding Your Computer.............................................................. 73
Using the BIOS Setup Utility ..................................................................................... 74
Installing RAM Modules ............................................................................................ 75
Removing RAM Modules........................................................................................... 76
Updating Windows Drivers ........................................................................................ 77
To download the latest Windows drivers.............................................................. 77

Reference Guide

Service and Support ....................................................................................................... 79
Hewlett-Packard Limited Warranty Statement ........................................................... 80
Getting Support for Your HP Notebook PC ............................................................... 82
To use the Reference Guide .................................................................................. 82
To get help from the HP notebook web site.......................................................... 82
To call HP for service and support........................................................................ 83
Obtaining Repair Service............................................................................................ 86
To receive warranty repair service ........................................................................ 86
To prepare your computer for shipment................................................................ 87

Solving Problems with Your Computer ....................................................................... 89
Troubleshooting Techniques....................................................................................... 90
Audio problems..................................................................................................... 90
CD and DVD problems......................................................................................... 91
Display problems .................................................................................................. 93
Hard disk drive problems ...................................................................................... 95
Heat problems ....................................................................................................... 95
Keyboard, touch pad, and mouse problems .......................................................... 96
LAN problems....................................................................................................... 97
Memory problems ................................................................................................. 98
Modem problems .................................................................................................. 99
One-Touch button problems ............................................................................... 102
PC card (PCMCIA) problems ............................................................................. 103
Performance problems ........................................................................................ 104
Power and battery problems................................................................................ 105
Printing problems................................................................................................ 106
Serial, parallel, and USB problems ..................................................................... 107
Startup problems ................................................................................................. 108
Standby and resume problems ............................................................................ 109
Video file playback problems ............................................................................. 110
Testing Hardware Operation..................................................................................... 111
Recovering and Reinstalling Software...................................................................... 113
To recover the factory installation of your hard disk .......................................... 113
To replace a damaged Recovery CD ................................................................... 114
To update the HP notebook BIOS....................................................................... 114
To recover an application.................................................................................... 115

Specifications and Regulatory Information ............................................................... 117
Hardware and BIOS Specifications .......................................................................... 118
BIOS Setup utility options .................................................................................. 118
Hardware specifications ...................................................................................... 121
Modem Reference Information................................................................................. 123
AT commands (Ambit) ....................................................................................... 123
S-registers (Ambit).............................................................................................. 128
Selected result codes (Ambit) ............................................................................. 129

Reference Guide

Safety Information .................................................................................................... 130
Power cords......................................................................................................... 130
Battery safety ...................................................................................................... 131
Laser safety ......................................................................................................... 132
Regulatory Information............................................................................................. 133
U.S.A................................................................................................................... 133
Canada................................................................................................................. 134
European Union .................................................................................................. 135
Japan ................................................................................................................... 137
Russia .................................................................................................................. 137
International ........................................................................................................ 137

Index .............................................................................................................................. 139

Reference Guide

Introducing Your Computer

Reference Guide

Introducing Your Computer
Taking Inventory

Taking Inventory
Your HP notebook PC is shipped with these items:
• battery
• AC adapter and power cord
• Quick Start sheet
• HP notebook PC Startup Guide
• Recovery CD (or CDs), used to restore Windows and all software included with your
computer
• Microsoft Windows manual
• telephone cord (if your computer has a built-in modem)
In addition, your HP notebook includes preinstalled software. (The exact software
installed depends on your particular notebook model.)

To buy accessories
You can buy accessories for your computer online. For the latest accessories and options,
visit the HP Notebook web site (www.hp.com/notebooks. As new accessories become
available, you'll find them listed here.
Here are some of the HP notebook accessories and replacement modules offered:
• auto/airline adapter
• AC adapter
• ultraslim AC adapter
• primary lithium ion battery
• PS/2 Y adapter for mouse and keyboard
• additional RAM (HP SDRAM)

Reference Guide

Introducing Your Computer
Taking Inventory

To find more information
Here are some sources of information about your HP notebook PC.
Source

Description

Quick Start sheet

This pictorial introduction shows you how to get the computer up and
running quickly.

Startup Guide

The Startup Guide is the printed HP manual that came with your
computer. It shows how to set up and operate your computer and where
to go for help if you run into trouble.

HP Notes

This document contains late-breaking information available after the
Reference Guide was completed. Double-click the HP Notes icon on the
desktop (if available), or click Start, Help and Support, HP Library, HP
Notes.

Introductory Microsoft
manual for Windows

This manual contains information about using the standard features of
Microsoft Windows.

Windows Help

Click Start, Help and Support.

HP notebook PC web site

www.hp.com/notebooks

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Identifying Parts of the Notebook
Top and right side view

One-Touch buttons

8
9

CD-ROM, CD-RW, DVD, or CD-RW/DVD
drive

Power switch

Status lights (see “Status lights” on page 18)

CD-ROM or DVD eject button

Pad Lock touch pad on/off button

Blue standby button

Touch pad (pointing device)

Modem port (on selected models)

Scroll up/down toggle

LAN port (on selected models)

Click buttons

Reference Guide

Microphone

Introducing Your Computer
Identifying Parts of the Notebook

Front view

Headphone audio jack

Status panel mode select button (on selected models)

Status panel (on selected models)

Multimedia buttons (on selected models)

Latch (to open computer)

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Rear and left side view

AC adapter (power) jack

Microphone jack

PS/2 port (external mouse or keyboard)

Kensington lock slot (security connector)

Serial port

PC card slots

Parallel port

System-off button (for resetting computer)

VGA port (external monitor)

PC card eject buttons

TV output port

Floppy disk drive

USB ports

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Bottom view

Battery

Battery latch

RAM expansion cover

Mini-PCI cover (no user parts inside)

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Status lights

Power

Battery

Caps lock (capital letters)

Num lock (numeric keypad)

Scroll lock

Floppy disk drive access

Hard disk drive access

CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Multimedia buttons
(Provided for selected models.) The multimedia buttons are on the front of the
computer, to the right of the status display. They control the computer’s CD, DVD, or
MP3 player in the same way that the controls of a standalone multimedia player control
its functions.
The buttons also work if the system is turned on, though in that case you don’t need to
use the multimedia power switch to turn on the player. When the computer is on, the
volume control buttons also govern the volume for most other audio applications.
If the system is turned off (or in standby or hibernate mode), you can still use the player
for audio CD playback. Slide the multimedia power switch to the left to activate the
player without turning on the computer.

Multimedia power (use only when system is turned off or
in standby or hibernate mode)

Previous track

Play/pause

Stop (when computer is on)*
Stop/eject (when computer is off)

Next track

Volume control down

Volume control up
*You can eject a CD or DVD by pressing the eject button
on the CD/DVD drive.

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Status panel
(Provided for selected models.) The status panel on the front of the computer provides
information about CD playback status, system power management, system date and time,
and battery status. Messages are displayed on the 8-character LCD display, and you can
switch from one kind of message to another by pressing the mode button to the left of the
display.
When the computer is on, these modes are displayed sequentially as you press the mode
button:
• power status: on, off, standby (STBY), or hibernate (ZZZZ)
• date
• time
• battery charging status: percentage charged
• CD player status (if CD player is running): shows the track number, play status
(playing, paused, or stopped), and time counter
When the computer is off and the CD player is off, you can view the status panel by
sliding the multimedia power switch to the left to turn it on. Remember to turn it off
when you are through checking the status panel.
If you change the Windows time or date (from Control Panel or the taskbar), the change
displays on the status panel only after you shut down and restart the computer. Click
Start, Turn Off Computer, Turn Off; and after the power is off, press the blue standby
button to restart.
If you want to change the format displayed for date or time in the status panel, change it
in the BIOS; see “Using the BIOS Setup Utility” on page 74.

Reference Guide

Introducing Your Computer
Identifying Parts of the Notebook

Power switch and standby button
There are two controls above the keyboard that affect power in the HP notebook PC. The
switch at the top left turns computer power on and off, and the large blue button in the
top center—called the standby button—puts the system in standby mode or returns it to
normal operation.
To use the power switch
To turn the computer on, slide the power switch to the left and release it. If the computer
is plugged into AC power or contains a charged battery, the system turns on and
Windows starts automatically.
To turn the computer off, click Start, Turn Off Computer, Turn Off. Windows then shuts
down, and the computer automatically turns off. If for some reason you cannot turn the
computer off using the Start menu, you can turn it off using the power switch.
To use the standby button
You can use the blue standby button to save the current state of your computer and then
to return quickly to the same state when you are ready to resume work.
To put the computer in standby mode, press the blue standby button located above the
center of the keyboard. Pressing the standby button turns off the display and the hard
disk drive, and saves your current session to RAM. (Standby can also occur
automatically when the timeout setting is reached—see “To use automated power
management” on page 50.)
To return the computer to normal operation from standby mode, press the standby button
again. The display and the hard disk drive then turn on, and the session you were
working on earlier is restored.
Hint

If your notebook does not turn on when operating on battery power, the battery may not
be sufficiently charged. Plug in the AC adapter, then press the standby button. Keep the
adapter plugged in until your battery is charged again. (See “To check the battery
status” on page 54.)

Reference Guide

Introducing Your Computer
Setting Up the Computer

Setting Up the Computer
To install the battery
Your computer is shipped with the battery installed. If the battery has been removed, you
can install it by inserting it into the battery bay on the bottom of your computer. Insert
the back edge first, as shown, then press down the front edge until the battery latch clicks
shut.

Once you have installed the battery, connect the AC adapter to the computer and
recharge the battery while you work. You can also replace a low battery with a charged
one.
WARNING

Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or
explode, releasing hazardous chemicals. A rechargeable battery must be recycled
or disposed of properly.

Reference Guide

Introducing Your Computer
Setting Up the Computer

To connect AC power
Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The
battery starts charging.

CAUTION

Use only an HP AC adapter intended for this product, either the adapter that
came with the computer or another authorized HP adapter. Using an unauthorized
AC adapter can damage the computer and may void your warranty. Refer to the
warranty statement for your product.

Reference Guide

Introducing Your Computer
Setting Up the Computer

To connect a phone line
Selected models of the HP notebook PC include a built-in modem. If you prefer, you can
instead use a PC card modem or an external modem to connect a phone line.
1. Plug one end of the phone line into the modem phone jack on the computer. Be sure it
clicks into place.

2. Plug the other end of the phone line into a telephone jack. (If the phone line does not
fit your telephone jack, you may need to use an adapter.)
CAUTION

Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX). It cannot be connected to a coin-operated telephone, and it does
not work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.

Reference Guide

Introducing Your Computer
Setting Up the Computer

To turn on the computer
Press the blue standby button located above the center of the keyboard. Windows starts
automatically. If you are turning on the computer for the first time, go to “To set up
Windows,” below.
The power status light next to the power switch (see “Status lights” on page 18) reports
the following:
• steady green light: computer is on
• steady amber light: computer is in system standby mode
• no light: computer is off or in hibernate mode
See “Managing Power Consumption” on page 50 for additional information about
turning off your computer.
Hint

If your computer does not turn on when operating on battery power, the battery may be
out of power. Plug in the AC adapter and press the standby button again.

To set up Windows
Your HP notebook has Microsoft Windows XP preinstalled on the hard disk drive. The
first time you turn on your computer, a Windows Setup program will automatically run
so that you can customize your setup.
Before you begin, connect the AC adapter to your notebook, since your battery may not
be sufficiently charged to complete the Windows setup. Also, be sure to connect the
notebook to a phone line; see “To connect a phone line” on page 24.
1. Press the blue standby button. The Windows Setup program starts automatically.
2. Follow the instructions as they appear on the screen.
During setup, you are prompted to enter a user name and accept the License
Agreement.
You can also register your computer at this time. Follow the instructions on the
screen during setup.

Reference Guide

Introducing Your Computer
Setting Up the Computer

3. If your computer has a modem, check the modem’s country or region settings: click
Start, Control Panel, Printers and Other Hardware, Phone and Modem Options, then
click Edit on the Dialing Rules tab.
Note

You may be required to enter your Windows ID number. To locate it, look on the
Certificate of Authenticity packaged with the Microsoft Windows manual or look for a
sticker in the battery compartment.
If you have any connection problems with your modem, try redialing. If that doesn’t
work, you can skip registration for now.
If you’re not familiar with Windows XP, click Start, Tour Windows XP, or check the
Windows manual to discover what’s new.

To register your computer
Be sure to register your computer. Registering is free and fast, and it ensures you will
receive quicker, more personalized support. The information you provide during
registration will be used to provide you with better products and services.
You can register while setting up Windows, or later in any of three ways: by modem, by
phone, or by fax. For some countries and models, an HP notebook registration icon is
available on the desktop.
By modem
To register by modem, see that the phone is connected, then follow the onscreen
instructions.
If you choose not to register right away, you can register by modem later by doubleclicking the Registration icon on the desktop (if available). This icon disappears after you
register.
Note

If you encounter a busy signal while attempting to register by modem, the registration
client may suspend with an hourglass icon. Click the Back button and dial-out again.
If your computer does not have a built-in modem, you can register after you set up a PC
card modem or an external modem—or you can register by phone or fax.
By phone
You can call your HP Customer Care Center and register by phone. Check “To call HP
for service and support” on page 83 for the phone number.

Reference Guide

Introducing Your Computer
Setting Up the Computer

By fax
If a printer is connected to your computer, you can print a registration form and fax it to
HP. Double-click the HP Notebook Registration icon on the desktop (if available), and
print the registration form. You will find the fax number on the registration form.
By completing registration, you will:
• Record your ownership of the computer with Hewlett-Packard and gain access to
service, support, and information.
• Record your ownership of the Windows operating system with Microsoft.

To connect to an Internet Service Provider
Before you can connect to the Internet, you need to set up an account with an Internet
Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet
signup so that you can connect quickly to an ISP.
1. Connect the included telephone cord to your built-in modem. (If your computer does
not have a built-in modem, you can instead use a PC card modem or an external
modem.)
2. Click Start, All Programs, Easy Internet Signup, and select one of the listed ISPs.
This begins the registration process for the ISP you have chosen.
OR
If available, double-click the desktop icon labeled “Connect to the Internet” or “Easy
Internet Signup.” This will launch the New Connection wizard, which will help you
locate an ISP in your area.
If AOL is your ISP, click Start, Control Panel, Network and Internet Connections,
Internet Options. Select the Connections tab, then select either “Dial whenever a network
connection is not present” or “Always dial my default connection.”
You can also make arrangements with an ISP of your choice for Internet connection.

Reference Guide

Introducing Your Computer
Setting Up the Computer

To reset your computer
If Windows or your computer stops responding, you can reset the computer and restart
Windows.
1. If possible, shut down Windows: click Start, Turn Off Computer, Turn Off.
–or, if this fails–
Press CTRL+ALT+DEL, then click Shut Down.
2. If the computer does not shut down, slide and hold the power switch for five seconds,
then release it.
3. If the computer still does not shut down, insert a pin or straightened paper clip into
the recess on the left side of the computer, underneath the PC card eject buttons.

4. After the computer shuts down, press the blue standby button to turn the computer on
again.

Reference Guide

Using Your Computer

Reference Guide

Using Your Computer
Operating the Computer

Operating the Computer
To use the Fn hot keys

The combination of the Fn key plus another key creates a hot key—a shortcut key
sequence—for various system controls. Press and hold Fn while pressing the appropriate
key.
Hot key
Fn+F1
Fn+F2
Fn+F3
Fn+F4
Fn+F5

Does this
Decreases the display’s brightness (TFT screens only)
Increases the display’s brightness (TFT screens only)
Decreases the display’s brightness (HPA screens only)
Increases the display’s brightness (HPA screens only)
Switches among the built-in display, an external display, and
simultaneous displays
Fn+F7
Toggles the sound on and off (mutes sound)
Fn+F8
Toggles the embedded numeric keypad on and off (see “To
use the embedded keypad” on page 31)
Fn+Lock key*
Toggles Scroll Lock on and off (except on external keyboard)
Fn+Up arrow
Increases sound volume (except on external keyboard)
Fn+Down arrow
Decreases sound volume (except on external keyboard)
*The Lock key is in the top row of the keyboard:

Reference Guide

Using Your Computer
Operating the Computer

To use the Windows and Applications keys

The Windows key brings up the Windows Start menu. This is the same as clicking the
Start button on the taskbar.

The Applications key brings up the shortcut menu for the current application. This is the
same menu that appears when you click the right mouse button while pointing at the
application.
Windows key combinations
Key combination

Does this

Windows key+BREAK

Displays System Properties dialog box

Windows key+E

Opens My Computer

Windows key+F1

Runs Windows Help

Windows key+F

Runs Windows Search

Windows key+M

Minimizes all displayed windows

Shift+Windows key+M

Returns all minimized windows to original size

Windows key+R

Starts the Windows Run dialog box

Windows key+U

Opens Utility Manager

To use the embedded keypad
After pressing Fn+F8 to activate the numeric keypad, you must press the Lock key
(in the top row of the keyboard) to turn number lock on or off.
When number lock is on:
• Keys change to the numeric or arithmetic designations printed on the right side of the
keys in the numeric keypad area.
• The Num Lock status indicator is lit.
• To turn off the embedded keypad, press Fn+F8 again.

Reference Guide

Using Your Computer
Operating the Computer

To use the ALT GR key
Non–U.S. keyboards have an ALT GR key to the right of the spacebar. This is a shift key
providing access to certain keyboard characters.
• For a character in the lower-right corner of a key, press and hold ALT GR to type the
character.

1. Shifted.
2. Unshifted.
3. ALT GR.

To adjust the display
Changing the brightness
For TFT screens:
• To decrease the brightness, press Fn+F1.
• To increase the brightness, press Fn+F2.
For HPA screens:
• To decrease the brightness, press Fn+F3.
• To increase the brightness, press Fn+F4.
For all screens:
• Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP
Display Settings. You have the option of adding a display settings icon in the taskbar
for quick access.
When you are using battery power, the display dims automatically to conserve power.
You can use the brightness controls to override this adjustment.
Hint

To maximize your battery operating time, set the brightness to the lowest level you can
view comfortably.

Reference Guide

Using Your Computer
Operating the Computer

Changing display settings
You can customize a number of display settings for your computer, such as color depth
and screen area.
1. Click Start, Control Panel, Appearance and Themes, Display.
2. Click the Settings tab, then make the settings you want.
The computer has an LCD display, which behaves differently from a normal computer
monitor. If you change the display resolution, the desktop changes size, but the objects
on it do not. You normally won’t change the resolution except to use an external monitor.
Changing icon and label sizes
To enlarge icons and labels on your screen when using a high-resolution display, use HP
Desktop Zoom.
• Click Start, All Programs, Hewlett-Packard, Notebook, HP Desktop Zoom, HP
Desktop Zoom. If this program is not installed on your computer, you can download
it from the HP Customer Care Web site (www.hp.com/go/support).

To adjust the volume
From the keyboard
• To increase the volume, press Fn+Up arrow.
• To decrease the volume, press Fn+Down arrow.
• To temporarily silence the speaker without changing the volume setting, press Fn+F7.
Press Fn+F7 again to restore the speaker output.
In Windows
1. Click the speaker symbol in the taskbar (if not present, see Windows Help).
2. Drag the volume control bar up or down to adjust the volume.
3. To temporarily silence the speaker without changing the volume setting, click Mute.

Reference Guide

Using Your Computer
Operating the Computer

With the multimedia buttons
If your computer has multimedia buttons, you can use the volume control buttons to
adjust volume for most audio applications when the computer is on. When the computer
is off, you can use these buttons to adjust the volume for CDs.
• To increase the volume, press the volume control up button.
• To decrease the volume, press the volume control down button.
From within an application
Many audio applications contain volume controls within the software; consult Help in an
application to use such controls. In some cases, the application responds only to those
controls.

To use the touch pad
The touch pad, a touch-sensitive pointing device that controls the motion and speed of
the pointer on the screen, is built into your computer.

Pad Lock (touch pad on/off button)

Touch pad (pointing device)

Scroll up/down toggle

Click buttons

• Move a thumb or finger across the touch pad in the direction you want the pointer to
move.
• Use the click buttons, which function like the left and right buttons on a mouse, to
make your selection. You can also tap on the touch pad instead of clicking a button.

Reference Guide

Using Your Computer
Operating the Computer

• To open an application, move the pointer over the icon, then press the left click
button twice rapidly (double-click). You can instead tap twice on the touch pad.
• To make a menu selection, move the pointer to the item and click the left click button
once.
• To open the shortcut menu for an item, move the pointer over the item and click the
right click button.
• To drag an item, move the pointer over the item. Press and hold the left click button
while you move the pointer to the new location. Release the button.
• To scroll up and down, press the top or bottom of the center toggle below the touch
pad.
• To disable the touch pad, press the Pad Lock button (the amber touch pad indicator
turns off). To reenable it, press the Pad Lock button again (the touch pad indicator
lights). You may wish to disable the touch pad, for example, when you are entering
text and do not want to move the cursor accidentally. Avoid contact with the touch
pad itself at the same time you are pressing the Pad Lock button (to disable or to
reenable); simultaneous contact will not allow the Pad Lock button to work properly.
To customize the operation of the touch pad (and an external PS/2 or serial mouse, if
installed), double-click the Synaptics Touch Pad icon (or open Mouse in Control Panel)
to access Mouse Properties; you will find the icon in the taskbar, toward the lower right
corner of your screen. Select the tab corresponding to the characteristics you want to
configure, including:
• button configuration for right-handed or left-handed operation (Button tab for mouse,
Button Actions tab for touch pad)
• double-click speed, pointer speed, and pointer trail
• click sensitivity
Note

The touch pad is by default inactive when an external mouse is installed. You can
enable both touch pad and an external pointing device by changing the BIOS setting.
See “Using the BIOS Setup Utility” on page 74.

Reference Guide

Using Your Computer
Operating the Computer

To use the One-Touch buttons
The One-Touch buttons on your HP notebook allow you to start your e-mail or a Web
browser—or any other application—by pressing a single button. The buttons are
configured initially for specific applications, but you can change the configuration to
start any applications you want.
When you press a One-Touch button, the name of the application that’s starting appears
onscreen. You can modify the appearance of the name by selecting the color, size, and
style you prefer.
To configure a One-Touch button
1. Click Start, Control Panel, Printers and Other Hardware, Keyboard.
2. Select the One-Touch buttons tab.
3. Click on the button of the key you want to reconfigure.
4. In the Button Label field, type the name of the application you want to start with this
button. This name will appear onscreen when you press the button.
5. From the list of preinstalled applications, select the application to be associated with
the button.
OR
If the desired application is not on the list, select “Select a file on your computer” and
click the Browse button to choose any file on your notebook.
OR
If you want to attach a Web page to the button, select “Type in a Web site address”
and then select a Favorites page or type the URL of the page you want.
6. If you want the computer to start automatically (and then start this application—or
find this web site), select “Enable system wake-up for this button.”
7. Click OK, then OK again to close the Keyboard properties window.
To format display of application names
When you press a One-Touch button on your HP notebook, the name of the application
that is starting appears onscreen. You can change the size, color, and font of the display,
as well as the length of time it appears. (These settings also affect the display of
multimedia messages when you play an audio CD or a movie DVD with the optional
multimedia buttons on the front of the unit.)

Reference Guide

Using Your Computer
Operating the Computer

To format the display
1. Click Start, Control Panel, Printers and Other Hardware, Keyboard.
2. Select the One-Touch buttons tab.
3. Click Change Onscreen Display.
4. Follow the instructions below for specific formatting actions.
To change the font of the display
1. Select Change Font.
2. Choose the desired typeface and style.
3. Click OK, then Done, then OK.
To change the color of the display
1. Select Change Color.
2. Click on the desired color swatch.
3. Click OK, then Done, then OK.
To enable or disable Onscreen Display
1. Check Enable to enable onscreen display. (Or uncheck Enable to disable.)
2. Click Done, then OK.
To change the size of the display
1. Click the Size arrow.
2. Select the desired size.
3. Click Preview to see a sample message displayed in that size.
4. Click Done, then OK.
To change how long the display appears
1. Click a Timeout arrow repeatedly to choose a number from 1 to 10 seconds.
2. Click Preview to see a sample message displayed for that time.
3. Click Done, then OK.

Reference Guide

Using Your Computer
Operating the Computer

To insert or remove a CD or DVD
CAUTION

Do not insert or remove a CD while the computer is reading it. Otherwise, the
computer could stop responding and you could lose data.
1. Press the button on the face of the CD-ROM or DVD drive. If you are using this
drive for the first time, be sure to remove any packing material that may be present.
2. Place the CD into the drive (label facing up) and gently press down to seat it on the
spindle, making sure that the CD snaps onto the spindle.
OR
Remove the CD.
3. Slide the tray back into the module to close it.

Note

If your computer loses power, you can manually open the drive to remove a CD by
inserting a straightened paper clip into the recessed hole on the front of the drive.

To play DVDs
If your computer came with a DVD drive, the software needed to play DVD movies has
been preinstalled on your computer. Click Start, All Programs, Multimedia, DVD Player,
Intervideo WinDVD.
If you need to install the DVD player software, click Start, Run, type
C:\HP\PROGRAMS\DVD\SETUP.EXE, and press Enter.
If the DVD software is installed, you can also use Windows Media Player to play DVD
movies.
Important

DVDs have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold.
Most DVD drives let you change the region code only a limited number of times
(usually no more than four). Please note that when you reach this limit, your last change
to the region code will be hard-coded on the DVD drive, and will be permanent. Refer
to the help for your DVD player software for details.

Reference Guide

Using Your Computer
Operating the Computer

Note

The DVD player in your notebook PC performs to high and advanced specifications. It
would not benefit from the installation of a software program called “PC Friendly” that
is included with many DVD titles. We recommend against installing PC Friendly on
your notebook PC. In fact, PC Friendly can cause your DVD player to perform
erratically and produce errors. If this should happen, uninstall PC Friendly, restart, and
try playing your DVD again.

To create or copy CDs
If your computer came with a CD-RW drive, it also includes software that lets you copy
or create CDs. Click Start, All Programs, Multimedia, CD Writer—if Veritas RecordNow
is not listed, do the following.
• Run Setup on the software CD to install the CD-RW software.
Refer to the software’s help for details about creating or copying CDs.
You can also use Windows Media Player to create audio CDs, and Windows Explorer to
create data CDs using a CD-RW drive.
Note

For best results use HP certified media. While other media may work well, HP cannot
guarantee compatibility.
The computer’s drive does not support 12X media (it automatically switches to a lower
recordable speed). Re-writable media C7981A 12X HP CD-RW is not compatible with
this drive.
For further questions, please call the HP Customer Care Center for your region—see
“To call HP for service and support” on page 83.

Reference Guide

Using Your Computer
Securing the Computer

Securing the Computer
It is important to maintain security of the computer and of your data. You can improve
security by—among other methods—using a password, locking the computer with a
cable, or setting up virus protection.

To set up password protection
You can protect your computer from access by another user when you set up password
protection, which is available either through Windows (software) or through the BIOS
Setup utility (hardware). Both methods provide protection when the computer is
restarted: a user must then enter the password. However, the BIOS password protection
does not ask for a password when your computer resumes after standby (suspend) or
hibernate, while Windows does provide that security.
To set up hardware password protection, see “Using the BIOS Setup Utility” on page 74.
To set up password protection
1. Click Start, Control Panel, User Accounts, then select your account.
2. Click Create a Password.
3. Enter your new password twice.
4. Enter a word or phrase to use as a reminder in case you forget your password.
5. Click Create Password.
If your account type is Computer Administrator, you will also be asked whether to make
your files and folders private. See Windows Help for details.
To activate password protection when resuming
1. Check that you have set up a Windows password, as described above.
2. Click Start, Control Panel, Performance and Maintenance, Power Options.
3. Select the Advanced tab.
4. Check "Prompt for password when computer resumes from standby."
5. Click OK.

Reference Guide

Using Your Computer
Securing the Computer

To attach a security cable
Your computer has a built-in connector that allows you to secure the computer with a
cable. The Kensington MicroSaver lock system works with this connector and is
available at many computer stores.
1. Wrap the cable around a stationary object, such as a table leg.

2. Loop the cable to create a slipknot around the stationary object—make sure it can’t
slip off.
3. Insert the lock into the computer's security connector and release the key. Store the
key in a safe place away from the computer.

Reference Guide

Using Your Computer
Securing the Computer

To use virus-protection software
Virus-protection software can help protect the integrity of your data. This is especially
important when you are connected to the Internet.
Your computer includes Norton AntiVirus software. To use the software, do the
following:
• Click Start, All Programs, Norton AntiVirus, Norton AntiVirus.
Once installed, you can get detailed instructions from the software’s online Help.

Reference Guide

Using Your Computer
Working in Comfort with a Notebook PC

Working in Comfort with a Notebook PC
You can use your HP notebook computer virtually anywhere, anytime. The following
recommendations should help you work more comfortably.
Note that if you are using your portable computer as your primary computer, or using it
for extended periods, you should use it with a full-size keyboard, monitor, and mouse.
This will give your portable computer the adjustability and comfort features of a desktop
unit. HP docking accessories offer quick, easy connections to these devices. More
information on how to prepare your workspace environment and set up your HP
equipment is available in Working in Comfort, which is preloaded on the hard disk in the
HP Library (click Start, Help and Support, HP Library) and available on the Recovery
CD in \hp\library—as well as at www.hp.com/ergo.
WARNING

Improper use of keyboards and other input devices has been associated with
ergonomic injury. For more information about reducing your risk, visit our
ergonomics web site or see Working in Comfort in the online HP Library.
Your mobile work environment
• Use a chair that provides good support for your lower back. If an adjustable chair is
not available, you can use a pillow or rolled-up towel to provide lower back support.
• Try to keep your thighs parallel to the floor and your feet flat on the floor. In a mobile
environment, you can do this by using a phone book or briefcase to support your feet.
• Adjust the height of either your work surface or chair to keep your arms in a neutral
position. Your arms should be relaxed and loose, elbows at your sides, with the
forearms and hands parallel with the floor.
• Position your notebook computer display to minimize glare and reflection. For
example, on an airplane, lower the window shade; or in a hotel room, draw the
curtains. You also should maintain a comfortable viewing distance—approximately
40 to 60 cm (16 to 24 inches). Adjust the angle of your display to help keep your
head angled slightly downward in a comfortable position.

Reference Guide

Using Your Computer
Working in Comfort with a Notebook PC

Using your mobile computer
• Position the computer so your wrists and hands are in a neutral position. Your wrists
should be as straight as possible and should not have to bend sideways or more than
10 degrees up or down. Your HP notebook computer has a built-in palm rest, which
is ideal for this purpose.
• Try to type as lightly as possible. The notebook keyboard requires little force to
activate.
• Take frequent, short rest breaks—this is especially important in a mobile computing
environment.
• Portable computers weigh between approximately 1.5 and 4 kilograms
(approximately 3 to 8 pounds). When traveling, be sure to carry your computer
properly to minimize strain on your body. Shift the bag containing your notebook
equipment frequently between your left and right hands and shoulders.

Reference Guide

Using Your Computer
Caring for Your Computer

Caring for Your Computer
Here are some recommendations for maintaining your computer during everyday use, as
well as preventing potential physical damage or data loss.

To protect your hard disk drive
Hard disk drives, like other internal components, are not indestructible and can be
damaged by inappropriate handling and operation.
• Avoid bumps or jolts.
• Do not operate the computer while traveling over bumpy terrain.
• Put the computer into standby or hibernate mode, or shut it down before transporting
it. This turns off the hard drive. A drop of a few inches onto a rigid surface while the
hard drive is operating could cause loss of data or damage to the drive.
• Carry the computer in a padded case to protect against bumps and jolts.
• Set the computer down gently.
• When the computer has been in a very cold or very hot environment, do not start it
again until it has returned to a more moderate temperature.

To take care of your computer
• Provide adequate ventilation around the computer. Ensure that the notebook is sitting
on a flat surface, so that air is able to flow underneath the unit. See that there is
adequate clearance to the rear and sides of the computer, so that fan vents are not
blocked.
• Be sure to shut down the computer, or put it into hibernate or standby mode before
putting it in a carrying case or other enclosed space.
• Do not pick up or carry the computer by the display.
• Do not use the computer outside in the rain or snow (or other inclement weather) or
in any extremes of temperature or humidity.

Reference Guide

Using Your Computer
Caring for Your Computer

To safeguard your data
• Do not touch the touch pad or activate any other device that interrupts operation
while the system is starting or stopping.
• Back up your work regularly. Copy files to floppy disk, tape, or network drives.
• Use a virus-scanning program, such as Norton AntiVirus, to check the integrity of
your files and operating system. Since new viruses appear frequently, you will also
want to update the program’s virus definitions from time to time. Updates for Norton
AntiVirus are on the Web at www.symantec.com. If you are using another
application, see the application’s help for updating information.
• Check your disk for errors periodically: click Start, My Computer, and select the disk
you want to scan. Click File, Properties, then select the Tools tab and click Check
Now.

To extend the life of the display
Observe the following guidelines to extend the life of the backlight in the computer
display.
• When working at your desk, connect an external monitor and turn off the internal
display (Fn+F5).
• If you are not using an external monitor, set the Turn off monitor timeouts (for both
AC and battery operation) to the shortest comfortable interval: click Start, Control
Panel, Performance and Maintenance, Power Options, and use the Power Schemes
tab.
• Set the brightness control to the minimum level for your comfort.

Reference Guide

Using Your Computer
Caring for Your Computer

To get the most from your batteries
• Do not leave batteries unused for long periods of time. If you have more than one,
rotate them.
• If you normally use AC power, make a practice of using the battery as your power
source at least once a week.
• Unplug the AC adapter when the computer is not in use.
• To lengthen the life of a battery, be sure to charge the battery regularly.
• For long-term storage, the battery must be charged at 20–50% to minimize capacity
loss by self-discharge and to avoid deterioration of battery performance.
• To maintain maximum battery capacity and accuracy of the battery gauge, perform
this procedure about once a month:
1. Charge the battery to 100%.
2. Disconnect the AC adapter, and use the computer until the battery is fully
discharged and the computer goes into hibernation.
3. Connect the AC adapter and charge the battery to 100% with no power
interruptions.

To clean your computer
You can clean the computer with a soft cloth dampened either with clean water or with
water containing a mild detergent.
• Do not use an excessively wet cloth or allow water inside the case.
• Do not use any abrasive cleaners, especially on the display. Do not apply any cleaner
directly to the display. Instead, apply the cleaner to a soft cloth and then gently wipe
the display.
• You can clean the keyboard with a vacuum cleaner to remove accumulated dust.

Reference Guide

Traveling with Your Computer

Reference Guide

Traveling with Your Computer
Managing Power Consumption

Managing Power Consumption
When you are not using your computer, you will want to maximize battery operating
time without compromising performance. It is not necessary to turn the computer off in
order to reduce power consumption and extend battery life.
Windows uses Advanced Configuration and Power Interface (ACPI) to provide manual
and automated tools for reducing power consumption.
• You can set power management options to occur automatically, based on timeout
values entered.
• You can also invoke power management options manually at any time by pressing the
appropriate key. See “To use manual power management,” below.

To use automated power management
System hibernation, standby, monitor, and hard disk timeouts automatically occur based
on the values set under Power Options in Control Panel. The following tables describe
the power management timeouts you can set in Windows.
System hibernation
Action

Saves current session to disk, then shuts
down. Provides maximum power savings
while still allowing you to recover the
current session.

When

After being in standby for the specified
interval.
-ORCritically low battery.

Resume

Press the blue standby button to recover
your current session. This may take
several minutes.

When battery power reaches a critically low level, see “To respond to a low-battery
warning” on page 55.

Reference Guide

Traveling with Your Computer
Managing Power Consumption

Note

When the system hibernates as a result of a critically low battery, you will find when
resuming that all your data has been saved but that some functions may be disabled. To
resume normal operation, restore power (by connecting AC power or installing a
charged battery), perform a full shutdown, and then restart the computer.
Turn off monitor
Action

Turns off the display. This conserves
battery power and extends the life of the
display.

When

No activity of the keyboard or mouse for
the specified interval.

Resume

Press any key or move the pointer to
return to your current session.

Turn off hard disks
Action

Turns off only the hard disk drive. This is
usually set to occur shortly after the
monitor is turned off.

When

No hard disk access for the specified
interval.

Resume

Press any key or move the pointer to
return to your current session.

System standby

CAUTION

Action

Turns off the display and hard disk drive to
conserve battery power.

When

No activity of the keyboard or mouse, no
disk drive access, and no port (serial,
parallel, or IR) activity for the specified
interval.

Resume

Press the blue standby button to return to
your current session.

Make a habit of saving your work before allowing your computer to go to system
standby. If there is an interruption in power while the computer is in standby,
information that has not been saved will be lost.
You can also create power schemes that will automatically shut down the computer
components (not the computer itself) after a specified period of nonuse. Define these
schemes so that they best support the ways you use your computer.

Reference Guide

Traveling with Your Computer
Managing Power Consumption

To set power management properties
1. Click Start, Control Panel, Performance and Maintenance, Power Options.
2. On the Power Schemes tab, set the timeout periods you prefer. (You can choose
Never, but that setting is not recommended for hibernate mode.)
3. On the Advanced tab, select actions for the lid, power switch, and standby button.
4. Click OK.
CAUTION

Make sure hibernation support is enabled in the Power Options Hibernate tab, or
you will lose any unsaved data if the computer’s battery runs down completely.

To use manual power management
You can manage your computer’s power manually whenever you need to with any of the
following three levels of power management.
System Standby
Action

Turns off the display and hard disk drive.

When

Press the blue standby button
-ORClick Start, Turn Off Computer, Stand By
-ORConfigure lid, power switch, or standby
button to perform the standby action (see
“To set power management properties,”
above). Then close lid or press button.

Resume

Press the blue standby button to return to
your current session.

System standby can also occur automatically when the timeout setting in Power Options
in Control Panel is reached.
CAUTION

Reference Guide

Traveling with Your Computer
Managing Power Consumption

System Hibernation
Action

Saves the current session to disk, then
shuts down. Provides maximum power
savings while still allowing you to recover
the current session. Restores network
connections.

When

Click Start, Turn Off Computer, then press
and hold Shift and click Hibernate.
-ORConfigure lid, power switch, or standby
button to perform the hibernation action
(see “To set power management
properties,” above). Then close lid or press
button.

Resume

Press the blue standby button to recover
your current session. This may take several
minutes.

Hibernate mode also occurs automatically when battery power reaches a critically low
level. See “To respond to a low-battery warning” on page 55.
Off
Action

Turning off your computer provides
maximum power savings. The current
session is not saved and unsaved data will
be lost.

When

Click Start, Turn Off Computer, Turn Off
-ORSlide the power switch and hold for five
seconds (only if the Start menu procedure
doesn’t work)
-ORConfigure a power switch (see “To set
power management properties,” above).

Resume

Press the blue standby button to start a
new session. This may take several
minutes.

If the system stops responding and you are not able to turn off the computer as described
above, you can still recover. See “To reset your computer” on page 28.

Reference Guide

Traveling with Your Computer
Using Battery Power

Using Battery Power
You can operate the HP notebook PC on battery power for extended periods, but you
should be prepared to save your work and shut down if the battery is low. Follow the tips
in this section to maximize the length of time you can operate on battery power.

To check the battery status
From the battery status light

The battery status light reports the following information:
Green
Amber
Red

AC attached—battery full
AC attached—battery charging
AC attached—battery will not accept charge (abnormal)

Reference Guide

Traveling with Your Computer
Using Battery Power

From the Windows taskbar
The System Tray on the Windows taskbar can display a power icon that provides detailed
battery status information (see Windows help for details). The icon looks like a battery
when AC is not connected.
• Place pointer over the power icon to display the percentage of charge remaining.
• Right-click the power icon to view the options for displaying power information.
• Left-click the power icon to display a menu of the available power schemes.
From the Windows Control Panel
• Click Start, Control Panel, Performance and Maintenance, Power Options, then click
the Power Meter tab to see battery status. The Alarms and Advanced tabs provide
additional Windows’ power-information options.
From the status panel
If your computer has a status panel, press the status panel mode button repeatedly until
you see the battery icon and the percentage of charge remaining.

To respond to a low-battery warning
The computer automatically alerts you when the battery power drops to a critically low
level. If you do not restore power within a short time, the system hibernates.
Once the computer hibernates in this way, you won’t be able to turn it on again until you
restore power by one of the following actions:
• Plug in the AC adapter (see “To connect AC power” on page 23).
OR
• Replace the battery with one that is charged (see “To install the battery” on page 22).
The system must first be shut down or put into hibernate mode before changing the
battery.
Note

If you plug in the AC adapter, you can continue to work while your battery recharges.

Reference Guide

Traveling with Your Computer
Using Battery Power

To optimize battery operating time
• Plug in the AC adapter, especially while using the CD-ROM drive or DVD, the
floppy disk drive, or any external connections such as a PC card or a modem.
• Put the computer in standby mode whenever you are not using it for a short while:
click Start, Turn Off Computer, Stand By.
• Put the computer in hibernate mode whenever you want to save your current session,
but will not be using the computer for several hours: click Start, Turn Off Computer,
then press and hold Shift and click Hibernate.
• If you have an I/O PC card—that is, a PC card having an external connection, such as
a network card—remove it when you’re not using it. Some I/O cards use significant
power, even while they’re inactive.
• If you work with an application that uses the serial port or an I/O PC card, exit the
application when you have finished using it.
• Turn off the CD player when you are not using it.
• See “Managing Power Consumption” on page 50 for other ideas about reducing
power consumption while the computer is not in use.

Reference Guide

Making Connections

Reference Guide

Making Connections
Using the Modem

Using the Modem
By connecting your modem to a telephone line, your PC can communicate with other
networked computers. You can explore the Internet, send and receive e-mail messages,
and send and receive faxes. Your HP notebook PC contains several software programs
that work with your modem:
• Internet Explorer, for browsing the World Wide Web
• Outlook Express, for sending and receiving e-mail messages
• Fax Console for sending and receiving faxes.
Selected models of the HP notebook PC include a built-in high-speed V.90 modem. This
modem allows you to connect to any Internet Service Provider (ISP) that has V.90
interoperable modems. Check with your ISP for a list of telephone numbers that support
V.90.
Note that the maximum speed for faxing is 14.4Kbps. Even though the built-in modem is
capable of downloading at 56Kbps, your ISP may not operate at this speed; please check
with your service provider for information. Transmission rates also depend on the
condition of the telephone line.
If your computer does not have a built-in modem (or if you prefer to use a different
modem), you can install a PC card modem or attach an external modem to the serial port.

Important safety information
CAUTION

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line
cord to connect the modem to the telephone wall jack.
When using your computer with a telephone connection, always follow basic safety
precautions to reduce the risk of fire, electric shock, and injury to persons:
• Do not use this product with a telephone connection near water, for example, near a
bathtub, sink, swimming pool, or in a wet basement.
• Avoid using a telephone connection (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.

Reference Guide

Making Connections
Using the Modem

• Do not use a telephone connection to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special
disposal instructions.

To connect the modem
1. Make sure the telephone line is an analog line, sometimes called a data line. It should
have 2, 3, or 4 wires. (You must not use a PBX or digital line.)
2. Connect a telephone cord with an RJ-11 plug to the built-in modem (or connect to a
PC card or external modem). Use only No. 26 AWG or larger telecommunications
line cord to connect the modem to the telephone wall jack.

3. Plug the other end of the phone cord into a telephone jack. If the plug on the phone
cord doesn’t fit the jack, you may need to use an adapter.
4. Check your modem’s country or region settings: click Start, Control Panel, Printers
and Other Hardware, Phone and Modem Options.
CAUTION

Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX), cannot be connected to a coin-operated telephone, and does not
work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.

Reference Guide

Making Connections
Using the Modem

Special notes about using a modem in certain countries
• The pulse dialing feature may be disabled in certain countries, possibly because Loop
Disconnect is not certified there. If pulse dialing is disabled, you should use tone
dialing connections only.
• Many countries impose a blackout period after a modem repeatedly fails to connect to
a service provider. The number of failed attempts and the period of time you must
wait before trying again differ from country to country. Check with your telephone
company. For example, if you are dialing from Italy and you fail to connect to your
server or cancel the connection, you must wait one minute before dialing that same
number again. If you dial before then, you will get an error message that says
“delay.” After the fourth failed connection, you will need to wait one hour before
trying the number again. If you dial before the hour is up, you will get a message that
says “black list.”
• When using a modem in the Republic of South Africa, an external surge protector
may be necessary in order to prevent computer damage by lightning or other
electrical surges. Connect any approved surge protector to the modem cable
whenever you are using the modem.

To connect to the Internet
If you have not yet signed up with an Internet Service Provider (ISP), see “To connect to
an Internet Service Provider” on page 27 for instructions.
When you have signed up with an ISP, you can connect to the Internet. Choose one of
the following:
• If you signed up with AOL, AT&T WorldNet, Compuserve 2000, Earthlink, or MSN,
double-click the appropriate icon in the Online Services folder on the desktop (if
available).
OR
Click Start, All Programs, Easy Internet Signup.
• If you signed up with another ISP, double-click the Internet Explorer icon on the
desktop (if available), or click Start, Internet Explorer. Then click the Connect button
in the Dial-up Connection or Network Connection window.

Reference Guide

Making Connections
Using the Modem

To display a connect icon (two connected computers) in the taskbar icon whenever you
are connected, click Start, Control Panel, Network and Internet Connections, Network
Connections. Then right-click the connection, select Properties, and select the icon
option.
You are now ready to explore the Internet. To go to a specific web site, enter the address
(for example, www.hp.com) in the browser’s Address field. To search for information on
the Web, you can use the browser’s Search tool and enter the word or phrase you are
looking for.
To use AOL as your ISP
When you use AOL as your Internet Service Provider, you can access the Internet only
with AOL’s own software; you can’t use a standard browser like Internet Explorer. As a
result:
• You cannot view web sites by clicking on links (such as those in the electronic
Reference Guide that link to the HP notebook web site).
• You cannot go to a web site by entering the address in Windows Explorer.
If you try to access the Internet without using the AOL software, the Internet Connection
wizard automatically launches, asking you to sign up for an ISP. In that case, cancel the
wizard and launch AOL.
For additional ISP information, please refer to the Microsoft Operating Manual included
in your box or Windows Help.

To disconnect from the Internet
You remain connected to the Internet until you shut down the computer, disconnect the
phone line from the computer, or give a command to hang up the connection.
• To disconnect from AOL, use the Sign Off menu.
• To disconnect from other ISPs, double-click the connect icon (two connected
computers next to the clock) on the taskbar, and click Disconnect. (You can enable
this icon as described in “To connect to the Internet,” above.)
OR
Click Start, Control Panel, Network and Internet Connections, Network Connections,
then right-click the connection and select Disconnect.

Reference Guide

Making Connections
Using the Modem

To dial in to a network
You can use the modem to dial in to a LAN (local area network) that supports dial-in
connections. This gives you access to network resources from a remote location.
• See Windows Help for information about setting up and using dial-in network
connections—click Start, Help and Support.

To change your modem settings
The modem is already set up to be compatible with telephone systems and modems in
most areas. However, in some situations, you may have to change modem settings to
match local conditions. If you have questions about local requirements, contact your
telephone company.
• Control Panel. Open Phone and Modem Options in Control Panel to change many
modem settings. On the Modems tab click Properties to set connection speeds, or on
the Dialing Rules tab click Edit to set dialing options.
• Communications software. Many communications applications provide options for
controlling modem settings. See the help for your software.
• AT commands. You can control many aspects of modem operation using modem AT
commands. AT commands are special strings of characters sent to the modem to set
up specific conditions. Those command strings normally start with “AT” and contain
additional characters. For a list of AT commands for the built-in modem, see
“Modem Reference Information” on page 123.
Open Phone and Modem Options in Control Panel. On the Modems tab, click
Properties. You can type AT commands on the Advanced tab in the space for Extra
settings.
For example, to force the built-in modem to connect with V.34 modulation, you can use
the +MS command, as shown in the table of AT commands—type AT+MS=11 in the
space for extra settings.

Reference Guide

Making Connections
Using the Modem

To send and receive e-mail
The steps for sending and receiving e-mail depend on your Internet provider. If you are
using AOL, e-mail is part of your AOL service. For other ISPs, you can use Outlook
Express (included with your computer) or an e-mail system of your choice. This section
includes instructions for using Outlook Express.
To start Outlook Express
1. Double-click the Outlook Express icon on the desktop (if available).
OR
Click Start, All Programs, Outlook Express.
2. If you are not currently connected to the Internet, the Dial-up Connection window
appears. Choose Connect to connect to the Internet.
To send an e-mail message
1. Start Outlook Express.
2. Click the Create Mail tool on the toolbar.
3. Fill in the information in the New Message window.
4. When you’re finished, click the Send button.
To receive e-mail messages
1. Start Outlook Express.
2. Click the Send/Recv tool on the toolbar to have Outlook deliver new messages.
3. Click the Inbox folder to view the list of messages. Unread messages appear bold on
the screen.
4. To view a message, click it once. (Or double-click to view the message in its own
window.)

Reference Guide

Making Connections
Using the Modem

To send and receive faxes
Sending and receiving faxes requires just a telephone connection—you don’t need an
Internet connection. You can use the modem and fax software to send and receive faxes
on your computer. Fax Console fax software is included with Windows XP.
To set up Fax Console
Before you can use Fax Console, you need to install it.
1. Click Start, Control Panel, Add or Remove Programs.
2. Click Add/Remove Windows Components, select Fax Services, and follow the
instructions on the screen. You may need the Windows CD to complete installation.
To start Fax Console
• Click Start, All Programs, Accessories, Communications, Fax, Fax Console.
The first time you start Fax Console, the Fax Configuration wizard steps you through the
process of setting options and customizing the program for your use. Follow the onscreen
instructions. If you’re not sure which setting to choose, accept the default.
To send a fax
• Click Start, All Programs, Accessories, Communications, Fax, Send a Fax, then
follow the instructions that appear on the screen.
If you want to send a document as a fax, open the document in its application window,
then open the Print dialog. Change the selected printer to Fax, then print.
To receive faxes
Faxes are automatically received when Fax Console is running in an open or minimized
window. New faxes are indicated in the status box in the Fax Console window. To
receive a fax manually, do the following:
• When a fax call is coming in, click the Receive Now icon in the Fax Console menu
bar.
To view and print a fax
1. In Fax Console tree, click Inbox, then double-click the fax you want to view.
2. Click the printer icon to print the fax.

Reference Guide

Making Connections
Connecting to a LAN

Connecting to a LAN
If your computer has a LAN port, you can use it to connect to a local area network
(LAN). This gives you access to network resources—such as printers and file servers on
your corporate network—and in some cases also to the Internet.
To connect to a LAN
1. Make sure the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX
(100 Mbps) connections.
2. Plug the LAN cable (not supplied) into the built-in LAN port. The cable must have an
RJ-45 connector.

3. Windows automatically detects and sets up a LAN connection. To edit the settings,
open Network Connections or Network and Dial-Up Connections in Control Panel.
See Windows Help or your Microsoft manual for information about setting up and using
LAN connections—click Start, Help and Support.
Contact your network administrator or ISP provider for network information.
Two lights under the LAN port indicate the status of the connection (see the figure
above):
1. The yellow light indicates network activity.
2. The green light indicates that a link is established to the network.

Reference Guide

Making Connections
Connecting PC Cards

Connecting PC Cards
The computer’s PC card slots expand the computer’s data storage and communication
capabilities, and support standard Type I, II, and III PC cards (PCMCIA and CardBus).
CAUTION

Do not remove a PC card while the computer is reading or writing data. If you do, you
could lose data, or the computer could stop responding.
To insert a PC card
1. Hold the card with its face up and its connector holes toward the card slot.
2. Slide the PC card all the way into the upper or lower slot. Most cards are properly
seated when the outer edge is flush with the casing of the computer, but some cards
are designed to protrude from the case.

To remove a PC card
CAUTION

Before removing a PC Card, you must use the Safely Remove Hardware icon in
the taskbar, or else shut down the computer. Otherwise, you could lose data.
1. Stop the PC card: double-click the Safely Remove Hardware icon in the taskbar,
select the PC card you want to stop, then click Stop.
2. Flip the eject button out, so that it sticks out from the side of the computer.
3. Press the eject button and pull out the PC card.
To reestablish network connection after resume
When using a network PC card, you could possibly lose network connection after
resuming from standby. If this happens, restart the card by removing and reinserting it.
Finding tested PC Cards
For a list of PC Cards that have been tested and approved for use with your computer,
visit the Accessories section of the HP Notebook web site (www.hp.com/notebooks).

Reference Guide

Making Connections
Connecting External Components

Connecting External Components
You can connect external components—such as a printer, mouse, monitor, or keyboard—
directly to your computer.

To identify the ports
The diagrams below shows the connectors for external devices on the computer.
Note

Before you connect any device, check its documentation to see if you need to make any
settings or adjustments to the equipment before using it. This might include setting
switches so the equipment will operate properly with your computer and the software
you plan to use.

AC adapter jack

Serial port

VGA port (external monitor)

TV out

Microphone port

PS/2 port

Parallel port

USB ports

Reference Guide

Making Connections
Connecting External Components

To connect a printer or another parallel device
The parallel port uses a standard 25-pin connector, most commonly used for connecting
dot-matrix, ink-jet, and laser printers. You can also use it to connect a parallel Zip drive.
• Connect the parallel printer cable or other parallel cable to the parallel port of the
computer.
Note

If you connect a Zip drive to the parallel port, you can enhance its performance by
installing the accelerator software supplied with your Zip drive.

To connect an external keyboard or PS/2 mouse
The 6-pin PS/2 port allows you to attach an external keyboard or a PS/2-compatible
mouse to the computer. While an external PS/2 mouse is connected, the touch pad is
normally disabled. The computer provides one PS/2 port.
• Plug the mouse or keyboard PS/2 cable into the PS/2 port on the computer.
• To connect both a mouse and keyboard to the computer, use the PS/2 Y adapter,
which is available separately.
• To connect a device that has a PC-type jack, first connect its cable to an adapter cable
with a PS/2 jack.

To connect a USB device
Universal serial bus (USB) provides a bidirectional serial interface for adding peripheral
devices—such as game controllers, serial and parallel ports, and scanners—on a single
bus. The computer provides two USB ports.
• Attach the USB cable to the USB port on the computer. Windows automatically
recognizes the USB device.
Some USB devices can be connected to the computer in series—this is called a daisychain connection.
Note

If you have problems making this connection, contact the vendor of the peripheral
device, as well as the HP web site, for the latest versions of the USB drivers.

Reference Guide

Making Connections
Connecting External Components

To connect audio devices
There is a built-in microphone located just below the blue standby button. You can use it
to record voice, sound, and music. You can also plug in an audio input source (such as a
CD player or an external microphone) or an audio output device (such as external
speakers or headphones).
• Attach the audio cable to the appropriate port on the computer; see “To identify the
ports” on page 67.
Note

When you plug a device into the microphone port, the built-in microphone
automatically turns off. When you plug a device into the audio out port, the built-in
speakers automatically turn off.

To use an external monitor
You can connect your computer to an external monitor and then use either display—or
both displays at once.
To connect an external monitor
1. Click Start, Turn Off Computer, Turn Off.
2. Connect the monitor cable from the monitor to the VGA port on the rear of the
computer.
3. Connect the monitor to a power source and turn it on.
4. Press the blue standby button to turn on the computer.
To switch the display to the external monitor
• Close the computer lid.
OR
• Press Fn+F5 to cycle through the display options: notebook display, external monitor,
both.
OR
• Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP
Display Settings.

Reference Guide

Making Connections
Connecting External Components

To adjust monitor resolution
1. Click Start, Control Panel, Appearance and Themes, Display.
2. On the Settings tab, adjust the Screen area.
To use dual display mode
You can extend the desktop by connecting an external monitor to your notebook.
Dual display mode requires that your computer display be set as shown in the table
below. Click Start, Control Panel, Appearance and Themes, Display, and use the Settings
tab.
Notebook screen or
Display

Screen area

Colors

12.1-inch SVGA TFT or
13-inch SVGA HPA

800×600 pixels

256 colors or
High Color (16 bit)

13.3-inch, 14.1-inch, or
15-inch XGA TFT

800x600 pixels or
1024×768 pixels

256 colors or
High Color (16 bit) or
True Color (24 bit)

15-inch SXGA+ TFT

1400x1050 pixels

High Color (16-bit) or
True Color (32-bit)

1. Set your notebook display settings according to the table above. (The display settings
do vary by model.)
2. Click Start, Turn Off Computer, Turn Off.
3. Connect the monitor cable from the monitor to the VGA port on the rear of the
computer.
4. Connect the monitor to a power source and turn it on.
5. Press the blue standby button to turn on the computer. Windows will detect the
second monitor and attempt to load the proper display driver. Follow the onscreen
instructions.
6. Click Start, Control Panel, Appearance and Themes, Display, Settings. Position the
second monitor to the right or left of your notebook display to match your monitor
location.
7. Make sure that the Settings box “Extend my Windows desktop onto this monitor” is
checked.
You can change the Screen area and Colors settings for the second monitor by selecting
Display #2. These settings can be different from your notebook display settings.

Reference Guide

Making Connections
Connecting External Components

To use a TV set as monitor
You can connect your computer to a television set and then use it as a display. On some
notebook PC models, the computer’s LCD display continues to be active when you use a
TV set.
To connect a TV set
1. Connect a video cable (75 Ohm, with compatible RCA plugs) from the TV set to the
TV output port on the rear of the computer. (You don’t need to turn the computer
off.)
2. Connect an audio cable from the computer’s headphone audio jack (using a 3.5mm or
1/8" stereo plug) to the left and right audio jacks (using two RCA plugs) on the TV
set.
3. Connect the TV set to a power source and turn it on.
To activate and adjust the TV display
• If you are running the DVD player, turn it off while you activate the TV display.
• Click the television icon in the system tray of the taskbar, and select TV from the
options list. The computer’s display will change to 640x480.
OR
Restart the computer: click Start, Turn Off Computer, Restart.
OR
1. Click Start, Control Panel, Appearance and Themes, Display.
2. On the Settings tab, click Advanced.
3. On the Displays tab, activate the TV output.
• The TV options list includes selections to center the TV image and to adjust the
position of the TV image.

Reference Guide

Making Connections
Connecting External Components

To make more advanced adjustments
1. Click Start, Control Panel, Appearance and Themes, Display.
2. Select the Settings tab, then click the Advanced button.
• If you have Trident Video, select the Television tab. Here you can make further
adjustments to the TV image.
• If you have S3 Video, select the S3DuoVue tab and click TV to make further
adjustments. If the TV option is grayed out, restart with the TV on and connected
to the computer.
3. On some models, the TV Type for your country is automatically detected. (If it is
incorrect, select the correct type on the Display Device tab: NTSC is used in North
and South America, except for Argentina and Brazil; NTSC/Japan in Japan, South
Korea, and Taiwan; and PAL in most other countries.)
On some models, it is necessary to change the Television Type in the Main menu of
the BIOS Setup utility. To do this, restart your computer, and press F2 to start the
BIOS Setup utility when you see the HP logo.
To disable TV
Different models of the notebook PC disable TV mode in different ways.
To return the system to normal LCD display mode, click the television icon in the system
tray and do one of the following, depending on your PC model:
• Click on LCD.
OR
• Click the TV option to deselect it.
OR
• Click Start, Control Panel, Appearance and Themes, Display. On the Settings tab,
click the Advanced button and disable the TV display.
Caution

Selecting Exit from the monitor or display icon pop-up menu removes the icon from the
system tray. If you do this, you can access the TV settings from the Control Panel as
described in the above steps. Restart the computer to restore the television icon.

Reference Guide

Configuring and Expanding Your Computer

Reference Guide

Configuring and Expanding Your Computer
Using the BIOS Setup Utility

Using the BIOS Setup Utility
The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that
enables you to make changes to the system configuration and tailor the operation of your
computer to your individual work needs.
The settings made in the BIOS Setup utility control the hardware and therefore have a
fundamental effect on how the computer operates.
To run the BIOS Setup utility
1. Restart the computer: click Start, Turn Off Computer, Restart.
2. When you see the HP logo, press F2 to enter the BIOS Setup utility.
3. Select the options you want. You can find a complete list of available options in
BIOS Setup utility options on page 118.
4. After you have finished making changes, press F10 (or select Exit, Saving Changes
and Exit).
5. Press Enter to confirm and restart the computer.
If the settings cause a conflict between devices while restarting, the system prompts you
to run BIOS Setup, and the conflicting settings are marked.
The pointing devices are not active in the BIOS Setup utility. Press the Right and Left
arrow keys to move from one menu to another. Press the Down and Up arrow keys to
move among parameters in a menu. Press F5 or F6 to move through values for the
current parameter or press Enter to change a setting.
To boot from a floppy disk or CD-ROM
Note

Your HP notebook is configured to boot from the hard drive first. If you want to always
boot from a floppy disk or a CD-ROM, change the boot order under the Boot menu in
the BIOS Setup utility. You can also select the boot drive at startup by pressing Esc
when you see the HP logo.

Reference Guide

Configuring and Expanding Your Computer
Installing RAM Modules

Installing RAM Modules
The notebook provides an optional memory expansion slot for installing up to two RAM
expansion modules. Use HP PC-133 or higher SDRAM modules only.
CAUTION

Static electricity can permanently damage computer chips. Handle the RAM module
only by its three non-connector edges. Otherwise, you may damage the module due
to electrostatic discharge. Always discharge the static electricity from your body by
touching the metal shielding around the connectors on the rear of the computer
before touching or installing the memory module.
You’ll need a small Phillips screwdriver to complete this procedure.
1. Click Start, Turn Off Computer, Turn Off.
2. Important: unplug the AC adapter, if present, and remove the battery.
3. Remove the RAM expansion cover located on the bottom of the computer.

4. Insert the RAM expansion module into the connector at about a 30° angle until it’s
fully inserted. Then press down at both sides of the module until it latches.
5. Replace the RAM expansion module door.
6. Insert the battery.

Reference Guide

Configuring and Expanding Your Computer
Removing RAM Modules

Removing RAM Modules
You’ll need a small Phillips screwdriver to complete this procedure.
1. Click Start, Turn Off Computer, Turn Off.
2. Unplug the AC adapter and remove the battery.
3. Remove the RAM expansion cover located on the bottom of the computer.

4. Release the two latches at the sides of the RAM expansion module by pushing them
gently outward (away from the sides of the module). When you release the latches,
the free edge of the module pops up.
5. Pull the module out of the connector. Note the markings on the socket, so you can
replace the module with a compatible module.
6. Replace the RAM expansion module door.

Reference Guide

Configuring and Expanding Your Computer
Updating Windows Drivers

Updating Windows Drivers
To download the latest Windows drivers
From time to time, HP releases updated versions of the drivers for your computer. These
updates are intended to fix any problems that could be encountered in the drivers, and to
keep your computer running smoothly.
In addition, HP normally provides drivers for other versions of Microsoft Windows, in
case you decide to install a different version of Windows.
• Download the latest drivers for your computer from www.hp.com/go/support.
Follow the instructions included with the drivers.

Reference Guide

Service and Support

Reference Guide

Service and Support
Hewlett-Packard Limited Warranty Statement

Hewlett-Packard Limited Warranty Statement
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified in the Warranty Duration table below. HP Pavilion
and Omnibook XE Series Notebooks typically come with a standard one-year
warranty. Please see the Warranty Duration table for more details. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair
or replace products which prove to be defective. Replacement products may be either
new or equivalent in performance to new.
2. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified in the Warranty
Duration table below, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period,
HP will replace software which does not execute its programming instructions due to
such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error
free. If HP is unable, within a reasonable time, to repair or replace any product to a
condition as warranted, you will be entitled to a refund of the purchase price upon
prompt return of the product.
4. HP’s limited warranty is valid in any country or locality where HP has a support
presence for this product and where HP has marketed this product. The level of
warranty service you receive may vary according to local standards. HP will not alter
form, fit or function of the product to make it operate in a country for which it was
never intended to function for legal or regulatory reasons.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (e) improper site
preparation or maintenance.

Reference Guide

Service and Support
Hewlett-Packard Limited Warranty Statement

6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES
ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries, states, or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and
you might also have other rights that vary from country to country, state to state, or
province to province.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Product

Duration of Limited Warranty

HP Notebook with “1YR” or similar mark on serialnumber label

1 year, or number of years marked.

HP Notebook with “90D” or similar mark on serial-number
label

90 days or number of days marked.

HP Notebook accessories and batteries

1 year.

Non-HP accessories,
Non-HP "Distributed by HP" accessories

Not warranted by HP. Refer to manufacturer's
warranty.

HP Software, Microsoft Software

90 days.

Reference Guide

Service and Support
Getting Support for Your HP Notebook PC

Getting Support for Your HP Notebook PC
HP offers a number of ways that you can get technical support for your computer. If you
have questions or problems, here are the resources available to you:
• Look up information in this Reference Guide.
• Visit the HP notebook web site.
• Use HP Instant Support on your notebook.
• Call HP support.
• Look up information in Microsoft Windows Help and the printed Windows manual.

To use the Reference Guide
To locate information in the guide, use the Contents, Index, and Search tabs:
• The Contents tab lists the headings of all the topics in the guide.
• The Index tab provides an alphabetical list of the keywords in the guide; you can
locate a keyword either by typing it in the box or by scrolling through the list.
• The Search tab allows you to find specific words and phrases.

To get help from the HP notebook web site
HP has a web site on the Internet dedicated to HP notebook owners:
www.hp.com/notebooks. This web site contains information about the various HP
notebook models, warranties, support, and special promotions.
To get help with your computer at this web site, click on Technical Support. In the
technical support area, you will have access to:
• answers to frequently asked questions
• software, driver, and BIOS updates
• electronic manuals
• troubleshooting solutions

Reference Guide

Service and Support
Getting Support for Your HP Notebook PC

• self-help tools
• the basic services included with your warranty, as well as descriptions of enhanced
and custom services
• latest support telephone numbers for HP products
To use HP Instant Support
Available at no charge, HP Instant Support is a value-added service, featuring web-based
automated diagnosis and resolution capabilities. It can be personalized to meet your
business needs, delivering the support experience that works for you and accelerating the
resolution of computing problems.
Choose either automated Self-Service, for online delivery of answers, or Smart Solutions,
which utilizes Instant Support’s “smart search” function. This intelligent tool allows you
to describe problems in everyday language, then wizards you through a variety of userfriendly support options. Find more information about Instant Support on our external
web site at www.hp.com/hps/instant/index.htm.

To call HP for service and support
If you are unable to solve a problem with your computer, you can call the HP Customer
Care Center. The Customer Care Center will assist you at no charge during the term of
the warranty, for warranty-related questions; you are responsible only for cost of the
telephone call. During the free assistance period, HP will assist with questions about:
• applications and operating systems included with your computer
• HP-described operation environments and conditions
• HP accessories, HP upgrades, and basic operation and troubleshooting
HP will not be able to help with questions about:
• non-HP hardware, software, operating systems, or usage not intended for—or not
included by HP with—the product
• how to repair the product yourself
• product development or custom installations
• consulting

Reference Guide

Service and Support
Getting Support for Your HP Notebook PC

To locate the Customer Care Center in your area, check the following table. HP
Customer Care Centers will assist you for free during the term of the warranty; you are
responsible only for the cost of the telephone call. Check the HP notebook web site
(www.hp.com/notebooks) for the most complete and current list of phone numbers. If the
HP notebook product is not normally sold and supported by HP in the country of use, the
customer must call one of the supported HP Customer Care Centers located nearest the
region. Currently, Omnibook XE3 and Pavilion notebook service and support assistance
is only provided in the following countries:
Pavilion Series Notebooks (limited to the following)
United States:

+1 (970) 635-1000

France:

+33 (0) 1 43 62 34

United Kingdom: +44 (0) 207 512 52
Mexico City:

+52 58 9922

Mexico (outside Mexico City): +52 01 800 472

Reference Guide

Service and Support
Getting Support for Your HP Notebook PC

Omnibook XE3 Series Notebooks
North America
United States
Canada
Latin America
Mexico City
Mexico (outside Mexico
South America
Argentina
Brazil (São Paulo)
Brazil (outside São Paulo)
Venezuela
Asia Pacific
Australia
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
People’s Republic of China
Philippines
Singapore
Taiwan
Thailand
Vietnam
Africa/Middle East
Dubai
Israel
Republic of South Africa

+1 (970) 635-1000
+1 (905) 206-4663
+52 58 9922
+52 01 800 472
+0810 555 5520
(11) 3747 7799
0800 157751
0800 157751
+61 (0)3 8877 8000
+852 800 96 7729
+91 11 682 6035
+62 21 350 3408
+81 (0)3 3335 8333
+82 2 3270 0700
+60 (0)3 295 2566
+64 (0)9 356 6640
+86 800 810 5959
+63 2 867 3551
+65 272 5300
+886(2)2717 0055
+66 2 661 4000
+84 8 823 4530

Europe
Austria
Belgium (Dutch)
Belgium (French)
Czech Republic
Denmark
English (from outside UK)
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Russia (Moscow)
Russia (St. Petersburg)
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

+43 (0)7114 20
+32 (0)2 626 8806
+32 (0)2 626 8807
+42 (0)2 6130 7310
+45 39 29 4099
+44 (0)171 512 52
+358 (0)203 47 288
+33 (0)1 43 62 34
+49 (0)180 52 58
+30 (0)1 619 64 11
+36 (0)1 382 1111
+353 (0)1 662 5525
+39 02 264 10350
+31 (0)20 606 8751
+47 22 11 6299
+48 22 519 06 00
+351 21 317 6333
+7 095 797 3520
+7 812 346 7997
+34 902 321 123
+46 (0)8 619 2170
+41 (0)848 80 11 11
+90 216 579 71 71
+7 380 44 490 3520
+44 (0)207 512 52

+971 (0)4 8839 292
+972 (0)9 952 4848
+27 (0)86-000-1030

Reference Guide

Service and Support
Obtaining Repair Service

Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service for Omnibook XE3 and Pavilion Notebook Series,
contact the appropriate HP Customer Care Center. Check “To call HP for service and
support” on page 83 for the phone number.
Note

HP Pavilion notebooks have regional support and service in selected countries.
Currently, HP Pavilion notebook PCs are supported only in the country in which they
are purchased and marketed. If you are outside the country of purchase, you must cover
the cost of shipping your notebook to the appropriate HP authorized repair site.
For example, if you purchased a Pavilion notebook in the United Kingdom, and then
traveled to Russia, you would be responsible for shipping the unit to the United
Kingdom for repair and service under warranty. If you are uncertain about the support,
please contact our Customer Care Center—see “To call HP for service and support” on
page 83.
The support technician will help qualify your unit for warranty repair, based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. If the HP notebook product is not normally sold and supported by HP in
the country of use, it must be returned to a supported country for services. Warranty
service may include the cost of shipping, handling, duties, taxes, freight, or fees to or
from the service location.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.

Reference Guide

Service and Support
Obtaining Repair Service

To prepare your computer for shipment
1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a
network drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your computer for service:
• PC cards
• AC adapter and power cord
• CDs in the CD player
• floppy disks in the floppy disk drive
3. When shipping your computer to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage in transit. Make
sure to wrap at least three inches of protection around the unit and the courier will put
it into one of their boxes.

Reference Guide

Solving Problems with Your Computer

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

Troubleshooting Techniques
This section contains solutions to a few common problems and troubleshooting
techniques for your HP notebook PC.

Audio problems
If sound is not audible
• Press Fn+Up arrow several times.
• Press the volume control up button several times.
• Click the speaker icon on the taskbar (if present) to ensure that Mute is not checked
and the Volume Control slider is not set to the bottom.
• When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly.
Use Windows applications for full use of sound capabilities.
If sound does not record
• Check software controls for recording sound: Click Start, All Programs, Accessories,
Multimedia (or Entertainment), Sound Recorder.
• In Volume Control, click Options, Properties, and make sure the microphone is
enabled in the recording controls.
If the PC card detection beep(s) at startup are very loud and volume cannot be
adjusted
• Download the latest audio driver from the technical support area of the HP notebook
web site www.hp.com/notebooks.
You may also want to test the speakers and sound with diagnostics. See “Testing
Hardware Operation” on page 111.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

CD and DVD problems
If you can’t boot from a CD in the CD/DVD drive
• Make sure the CD is bootable, such as the Recovery CD.
• Restart the computer: click Start, Turn Off Computer, Restart.
• If you want to boot from a CD whenever one is present, check the boot order in BIOS
Setup and change it.
1. Click Start, Turn Off Computer, Restart.
2. When you see the HP logo, press Esc to open the Boot menu. The default boot
order is (1) Hard Drive, (2) Floppy Drive, and (3) CD-ROM/DVD Drive.
3. Select the CD-ROM/DVD Drive as the boot device.
4. Exit the BIOS Setup utility.
• Test the CD/DVD drive with the e-Diagtools diagnostics—see “Testing Hardware
Operation” on page 111.
If the computer cannot read a CD or DVD
• For a single-sided CD or DVD, make sure the disc is placed in the drive with the
label facing up.
• Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the
disc.
• Clean the disc.
• Restart the system: remove the disc from the drive, then click Start, Turn Off
Computer, Restart.
• If you created the CD on a CD-RW drive module, try using HP certified media. Read
and write quality may vary for other media.
If a CD or DVD plays erratically
• Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the disc is
badly scratched, it will have to be replaced.
• Some DVDs include software called “PC Friendly”. You do not need to install this
software, as it can make the player unstable, and cause errors or erratic play. If
needed, uninstall the PC Friendly software and restart your computer.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

If a DVD movie stops playing in the middle
• The DVD may be double-sided. Open the DVD tray and read the text near the center
hole of the disc. If it says Side A, flip the disc over, close the tray, and then press the
Play button to continue playing the movie.
• You may have accidentally paused the DVD movie. Press the Play button to resume
playing the movie.
If you get a Region Code error when playing a DVD movie
• DVDs can have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold. If
you get a Region Code error, you are trying to play a DVD intended for a different
region.
Important: most DVD drives let you change the region code only a limited number
of times (usually no more than four). Please note that when you reach this limit, your
last change to the region code will be hard-coded on the DVD drive, and will be
permanent. Refer to the help for your DVD player software for details.
If the DVD movie doesn’t fill the screen
• Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.
If a DVD doesn’t play with two displays
• Before starting the DVD player, press Fn+F5 to switch to one display. You cannot
switch displays once the DVD player is started.
• If you’re using both displays, the DVD image will not appear on any display set up as
“secondary”. Open Display in Control Panel, click Advanced on the Settings tab, and
change settings.
If you have problems with display resolution or color depth when playing DVDs
• Set the resolution or color depth before starting the DVD player. You cannot change
these settings once the DVD player is started.
• Some combinations of color depth and resolution are not supported in DVD
playback. If you receive an error message with a DVD, reduce color depth or display
resolution.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

Display problems
If the computer is on, but the screen is blank
• Move the mouse or tap the touch pad. This will wake the display if it is off.
• Try pressing Fn+F2 or Fn+F4 to increase the brightness.
• Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)
• If the computer is cold, allow it to warm up.
If the screen is difficult to read
• Check whether the display resolution is set to its default setting—800×600 for 12"
TFT and 13" HPA displays or 1024×768 for 13", 14", and 15" TFT displays: click
Start, Control Panel, Appearance and Themes, Display, Settings.
• Try adjusting the size of the desktop icons and labels—see “To adjust the display” on
page 32.
If part of the Windows desktop is not visible and you have to scroll down to see the
taskbar, or does not fill the entire display and has a black border
• Your display resolution may be set incorrectly. Adjust the resolution as needed—see
“To adjust the display” on page 32.
If an external display does not work
• Check the connections.
• Press Fn+F5 in case the external monitor was disabled. (Do this three times to return
to the state you started from.)
• The external monitor may not be detected. In the BIOS Setup utility, try setting Video
Display Device to Both in the Main menu—see “Using the BIOS Setup Utility” on
page 74.
You may also want to test the display with diagnostics. See “Testing Hardware
Operation” on page 111.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

If one or more pixels look bad on a TFT display
TFT display manufacturing is a highly precise but imperfect technology, and
manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT
displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may
be visible under varying display conditions, and can appear as bright, dim, or dark spots.
This issue is common across all vendors supplying TFT displays in their products and is
not specific to the HP notebook display.
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT
displays. HP does not warrant that the displays will be free of cosmetic imperfections.
TFT displays can have a small number of cosmetic imperfections and still conform to
HP’s cosmetic quality specifications, including the following:
• No more than 6 pixels remain on (always one color, such as white, red, green, or blue
dots).
• No more than 6 pixels remain off (always dark).
• No more than a total of 8 pixels stuck on or off.
• No other stuck pixel within 15 mm of a stuck pixel.
Contact HP Customer Care if you have a display quality problem and require a more
comprehensive explanation of HP display quality—see “To call HP for service and
support” on page 83. We expect that over time the industry will continue to produce
displays with fewer inherent cosmetic imperfections, and we will adjust our HP
guidelines as these improvements are implemented.
If a TV display does not work properly after resuming from standby
• In the BIOS Setup utility, try setting Video Display Device to Auto in the Main
menu—see “Using the BIOS Setup Utility” on page 74.
If you cannot switch to a TV display by pressing Fn+F5
• Fn+F5 switches between the internal LCD and an external display connected to the
VGA port only. It does not switch to a TV display connected to the TV output port.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

Hard disk drive problems
The hard drive’s reported capacity is less than its actual size
• The hard disk drive is preconfigured to allocate some space to diagnostic software,
which is used in support and service of your computer. This part of the hard drive is
unavailable for other uses, and so is not included in the capacity of the hard drive as
reported by Windows (My Computer, Properties).
If the computer’s hard drive doesn’t spin
• Make sure the computer has power. If necessary, connect the AC adapter, making
sure it is plugged into a power source and into the rear of the computer.
If the hard disk makes a buzzing or whining noise
• Back up the drive immediately.
• Check for alternate noise sources, such as the fan or a PC card drive.
If files are corrupted
• Run the virus-scanning program.
• Check your disk using error-checking (open My Computer, select the disk you want
to scan, click File, click Properties, select the Tools tab, and click Check Now).
• Test the hard disk drive with diagnostics. See “Testing Hardware Operation” on
page 111.
• If necessary, format the hard disk and reinstall the original factory software—see “To
recover the factory installation of your hard disk” on page 113.

Heat problems
Your computer normally gets warm during routine operation.
If the computer gets abnormally hot
• Always set the computer on a flat, firm surface, so that air can flow freely around and
underneath it.
• Make sure the air vents are clear.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

• Make sure the fan is working properly.
• Keep in mind that charging the battery and running games and other programs that
drive CPU usage toward 100% can increase the computer’s temperature.
You may also want to test the fan with diagnostics. See “Testing Hardware Operation”
on page 111.

Keyboard, touch pad, and mouse problems
If the touch pad is difficult to control
• Customize the touch pad by modifying Mouse properties: click Start, Control Panel,
Printers and Other Hardware, Mouse.
If the pointing devices don’t work
• Don’t touch the touch pad while booting or resuming. If this happens, try the
following:
• Press a key on the keyboard to restore normal operation.
• Suspend and resume operation using the blue standby button.
• Restart the computer: click Start, Turn Off Computer, Restart.
If an external mouse doesn’t work
• Standby or shut down the computer before you attach the mouse, to ensure that it will
be detected properly.
If you want to go back to using the touch pad, you must standby or shut down the
computer before you detach the mouse.
If the embedded numeric keypad doesn’t work
• Make sure Num Lock is on—that you have pressed Fn+F8 to activate the numeric
keypad and that you have pressed the Lock key to turn on number lock.
• Don’t touch the touch pad while booting or resuming—see above.
If a special feature on a PS/2 mouse doesn’t work
• Make sure you installed any drivers included with the mouse.
• Restart the computer, so that the system will detect the PS/2 mouse: click Start, Turn
Off Computer, Restart.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

You may also want to test the keyboard and pointing devices with diagnostics. See
“Testing Hardware Operation” on page 111.
Note

If you experience difficulty using internal and external pointing devices (touch pad and
PS/2 mouse) together, check the pointing device BIOS setting, in the System Devices
menu. See “Using the BIOS Setup Utility” on page 74.
If you can’t type the euro symbol
• Hold ALT GR when you press the marked key.
• The euro symbol is not on the U.S. English keyboard. Make sure the embedded
keypad is active (Fn+F8) and Num Lock is on, then hold ALT while typing 0128 on
the numeric keypad.
• Support for the euro symbol requires software available from Microsoft. This
software is installed in the factory software, but may not be included with retail
Windows.

LAN problems
If the built-in network adapter doesn’t connect to the LAN
• Check all cables and connections. Try connecting at a different network station, if
available.
• If the green light next to the LAN port does not light, the LAN cable may not be
connected to the network or the network may be down. Try connecting a different
computer to the cable.
• Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category
5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet).
• Click Start, Help and Support, and use the Networking troubleshooter.
• Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System. If the network interface is disabled, try to enable it. If it has a
conflict, try disabling another device.
• If available, run the LAN diagnostic software—run
C:\hp\Drivers\Lan\Windiag\Setup.exe to install the software.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

If you can’t browse the Network Neighborhood or My Network Places
• Check with your network administrator to make sure NetBEUI protocol is supported
on the network.
• Click Start, Search, Computers or People to look for a computer.
If you can’t log in to Netware servers
• If a Netware server is using IPX/SPX protocol, you may need to force your frame
type to match the server’s frame type. Check with your network administrator.
If the computer stops responding after booting
• Check whether you have a TCP/IP network with no DHCP server. This can cause a
long delay at startup because DHCP is enabled. Contact your network administrator
to determine the proper TCP/IP configuration.

Memory problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• If you are having memory problems running MS-DOS programs, use the MS-DOS or
Application and Software troubleshooter in Windows Help: click Start, Help and
Support.
• Not all third-party memory cards have been tested for use with the computer. Please
check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and
tested memory cards.
If memory doesn’t increase after adding RAM
• Make sure your computer is using only PC-100 or higher RAM modules.
You may also want to test memory with the diagnostics. See “Testing Hardware
Operation” on page 111.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

Modem problems
If the modem seems slow
• Check for excess static or noise on the line, which reduces the overall transmission
speed. If necessary, contact your telephone company about fixing this type of
problem.
• If you’re dialing internationally, line noise is often difficult or impossible to
eliminate.
• If you have call-waiting, disable it—your telephone company can provide
instructions. Call waiting can cause symptoms similar to static.
• Eliminate extra connections in the line. If possible, connect directly to the wall jack.
• Try another telephone line, preferably one normally used for a fax machine or
modem.
If the modem doesn’t dial or no dial tone is detected
• Check all cables and connections.
• Connect a standard telephone to the phone line and make sure the line is working.
• Make sure someone else isn’t using the same phone line.
• Try another telephone line, preferably one normally used for a fax machine or
modem.
• If you’re in a foreign country, the dial tone may not be recognized by the modem. In
Control Panel, open Phone and Modem Options, and try disabling the option that
waits for a dial tone.
If the modem dials incorrectly
• Check the telephone number you entered, including any digits required for outside
access or long distance.
• In Control Panel, open Phone and Modem Options. Check the dialing options—look
for duplicate digits for outside access or long distance.
• Make sure the number you’re calling isn’t busy.
• If you’re in a foreign country, the dial tone may not be recognized by the modem. In
Control Panel, open Phone and Modem Options, and try disabling the option that
waits for a dial tone.

Reference Guide

Solving Problems with Your Computer
Troubleshooting Techniques

• If you have call-waiting, disable it—your telephone company can provide
instructions.
If the modem will not connect at 56K speed
• The host modem may not support a 56K (V.90) connection speed.
• The speed at which you connect depends on several factors, such as the current
condition of the telephone line. Try connecting another time.
If the modem will not connect at any speed
• Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
• Make sure the telephone line goes from the RJ-11 modem phone jack on the right
side of the computer to the telephone jack on the wall.
• If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
• Try another telephone line, preferably one normally used for a fax machine or
modem.
• Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
• Try restarting your computer and attempt another connection.
• Try an alternative dial-in number.
• Try disabling error correction and data compression.
• Download the latest modem driver from the technical support area of the HP
notebook web site www.hp.com/notebooks.
• Run the modem diagnostics:
1. Click Start, Control Panel, Printer and Other Hardware, Phone and Modem
Options.
2. Click the Modems tab, and select the modem you want to test.
3. Click Properties, Diagnostics, Query Modem.
• In Windows Help and Support, use the Modem troubleshooter.

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Solving Problems with Your Computer
Troubleshooting Techniques

If the modem isn’t detected
• Check the modem setup. In Control Panel, open Phone and Modem Options. Check
the COM port.
• Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System. If the modem is disabled, try to enable it. If it has a conflict, try
disabling another device.
• If you’re running fax software using fax Class 2, try using Class 1.
If the modem dials but you can’t hear it
• Check the speaker volume setting and mute setting.
• In Control Panel, open Phone and Modem Options. Select the modem and click
Properties, then check the volume setting on the General tab.
If the modem connects, but transferred data is bad
• In Control Panel, open Phone and Modem Options. Make sure the parity, speed, word
length, and stop bits match on sending and receiving modems.
• Try disabling error correction and data compression.
If the modem causes an ERROR message
• A string of AT commands may contain an incorrect command. If you entered
commands as extra settings for the modem in Control Panel or in your
communications software, check the commands.
If the modem doesn’t fax
• If you’re using fax Class 2 in the fax software, try using Class 1.
• Close any other communications programs.
• If you’re faxing by printing from an application, make sure you’ve selected the fax
printer.
• Try turning off power management features temporarily.
If excessive line current is detected
• Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.

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Solving Problems with Your Computer
Troubleshooting Techniques

If the modem clicks repeatedly but doesn’t connect
• Make sure you’re using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
• Check all cables and connections.
If the modem connection is dropped when transferring large files
• There may be static or interference on the phone line. Try connecting later.
• If a serial or PC card modem is not working, disable the internal modem.
1. Click Start, Control Panel, Printer and Other Hardware, Phone and Modem
Options.
2. Select the Modems tab, and select the internal modem.
3. Click Remove.
4. Click OK.

One-Touch button problems
If One-Touch buttons are not working properly
• Make sure the applications associated with the buttons are the ones you want.
1. Click Start, Control Panel, Printers and Other Hardware, Keyboard.
2. Select the One-Touch buttons tab.
3. Click the button of the key you want to reconfigure.
4. Select the application or web site you want associated with the button. (See “To
configure a One-Touch button” on page 36 for more details.)
5. Click Done or OK, then OK.
If the onscreen display does not appear when pressing a One-Touch button
• Make sure the Onscreen Display is enabled.
1. Click Start, Control Panel, Printers and Other Hardware, Keyboard.
2. Select the One-Touch buttons tab.
3. Click Change Onscreen Display.
4. Check Enable if it is not checked.
5. Click Done, then OK.

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Troubleshooting Techniques

PC card (PCMCIA) problems
If the notebook doesn’t recognize a PC card
• Remove and reinsert the PC card.
• Restart the computer: click Start, Turn Off Computer, Restart.
• If the card requires an IRQ, make sure one is available: look in Control Panel,
Performance and Maintenance, System, Hardware, Device Manager, View,
Resources by Type.
• Check the HP Customer Care web site (www.hp.com/go/support) for information
about installing certain PC Cards.
• Make sure your computer supports the problem PC Card: check the HP Notebook
web site (www.hp.com/notebooks) for a list of approved and tested PC Cards.
• Try the card in another computer.
• Certain Xircom CE2 (IIps) LAN cards may conflict with the game port device.
Contact Xircom to see if your card is one of these.
If an I/O card stops communicating properly
• The card may have been reset if the computer in on standby or turned off. Exit any
applications, then remove and reinsert the card.
If a PC card modem is not working
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.
You may also want to test the PC card with diagnostics. See “Testing Hardware
Operation” on page 111.

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Troubleshooting Techniques

Performance problems
For best performance with Windows XP, your computer should have at least 96 to
128 MB of memory (RAM).
If the computer pauses or runs sluggishly
• This may be normal Windows behavior. Background processing can affect response
time.
• Press CTRL+ALT+DEL to see if an application is not responding.
• Restart the computer click Start, Turn Off Computer, Restart.
• Certain background operations (such as virus-scanning software) can affect
performance.
• Some file browsers may be unresponsive while they’re processing a graphic image or
waiting for broken network connections to time out.
• If the computer’s hard disk drive frequently runs (as indicated by the hard drive light
on the front of the computer) while the computer appears to be paused or running
slowly, Windows is likely spending excess time writing to its swap file on the
computer’s hard disk. If this occurs frequently, consider installing additional memory.
• Check the amount of available free disk space. Delete temporary and unneeded files.
If the computer stops responding
• Press CTRL+ALT+DEL to end any application that is not responding.
• Slide and hold the power switch for at least four seconds to turn off and reset the
computer. Then press the blue standby button to turn the computer back on.
• If nothing happens, insert a straightened paper clip into the system-off button on the
left side of the computer. Then press the blue standby button to turn the computer
back on.

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Solving Problems with Your Computer
Troubleshooting Techniques

Power and battery problems
If the computer turns off immediately after it turns on
• Battery power is probably extremely low. Plug in the AC adapter or insert a newly
charged battery.
If the computer keeps beeping
• The computer beeps repeatedly or displays a warning when the battery is low. Save
your work, shut down the computer immediately, and insert a charged battery or plug
in the AC adapter.
If the computer has a short operating time
• Try conserving power by setting power timeouts to shorter periods. In Windows, you
can adjust these settings in the Power Management (or Power Options) Properties
window in Control Panel.
• If you are running any applications with an automatic save feature, such as MS Word
for Windows, you can extend the save time or disable this feature to reduce hard disk
access.
• If the operating time has become shorter and the battery is more than a year or two
old, you may need to replace the battery.
• Set the display brightness to the lowest comfortable level.
• Heavy modem use can affect battery operating time.
• PC card use can affect battery operating time.
• The battery gauge may need to be calibrated. Restart the computer, press F6 when the
HP logo appears, and follow the instructions that appear onscreen. This process
calibrates the battery, and requires four to five hours. You cannot use the computer
during this process.
If the battery doesn’t charge
• Make sure the AC adapter is plugged into the power source and that the light on the
adapter is on.
• If you're using a power strip, remove the AC adapter from the power strip and plug it
directly into a wall outlet.
• Make sure the battery is fully installed and locked in place.

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Troubleshooting Techniques

• Turn off the computer, then make sure the battery contacts are clean and that the AC
adapter cables are fully plugged in.
• Move the computer away from any nearby heat source. Unplug the AC adapter and
allow the battery to cool down. An elevated battery temperature prevents charging.
• If another battery is available, try it.
• If another AC adapter is available, try it.
If the Time Remaining percentage for the battery is not correct
• The Time Remaining value on the power (battery) icon is an estimate based on your
current usage, not a precise value.
If the computer doesn’t standby as expected
• If you have a connection to another computer, the computer doesn’t standby if the
connection is actively in use.
• If the computer is performing an operation, it normally waits for the operation to
finish.
If the computer doesn’t automatically hibernate as expected
• Make sure hibernate support is enabled: from Control Panel, open Power Options,
then click the Hibernate tab.

Printing problems
Hint

You will usually be able to solve most printing problems by using the Print
troubleshooter in Windows Help: click Start, Help and Support.
If a serial or parallel printer doesn’t print
• Make sure the printer is on and has paper in it.
• Make sure you are using a proper cable or cable adapter, and that it is securely
attached at both ends.
• Check for printer errors.

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Troubleshooting Techniques

If the left edge of printed output is missing
• If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a
compatible printer driver for a 300-dpi printer. For example, for a 600-dpi
HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain
applications may not work properly with 600-dpi printers.

Serial, parallel, and USB problems
If a serial mouse doesn’t work
• Make certain you completely followed the manufacturer’s installation instructions to
install the mouse properly.
• Make sure the port connection is secure.
• Press the blue standby button to suspend and resume.
• Restart the computer: click Start, Turn Off Computer, Restart.
• Check mouse settings in Control Panel: click Start, Control Panel, Printers and Other
Hardware, Mouse.
• Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Ports (COM & LPT).
If a serial modem doesn’t work properly
• See “Modem problems” on page 99.
• In Windows Help and Support use the Modem troubleshooter.
• Make sure the port connection is secure.
• In Control Panel, open Phone and Modem Options, and check the modem settings.
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, then select the option to disable the modem.

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Troubleshooting Techniques

If the serial or parallel port is not working
• Make sure the port connection is secure.
• Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Ports (COM & LPT).
• Test the ports with the e-Diagtools diagnostics—see “Testing Hardware Operation”
on page 111.
If the USB port is not working
• Contact the vendor of the peripheral device or check the HP notebook web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for
the device.
• Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Universal Serial Bus Controller.
You may also want to test the USB port with diagnostics. See “Testing Hardware
Operation” on page 111.

Startup problems
If the computer doesn’t respond when you turn it on
• Connect the AC adapter.
• Slide the power switch to try turning on the unit.
• Reset the computer by inserting a straightened paper clip into the system-off button
on the left side of the computer. Then turn it on by pressing the blue standby button.
• Don’t use the touch pad while booting or resuming.
• If you get no response, remove the battery and AC adapter, remove any PC cards, and
undock the computer. Then plug in the AC adapter, reset the computer using the
system-off button, and turn it on by pressing the blue standby button.
• If you still get no response, call HP for assistance.

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Troubleshooting Techniques

If the computer doesn’t boot from battery power
• Make sure the battery is properly inserted and fully charged.
• Check battery contacts.
• If another battery is available, try it.
If the computer doesn’t boot from the floppy disk drive
• Make sure the floppy disk drive is selected as the boot device in the BIOS Setup
utility.
1. Click Start, Turn Off Computer, Restart.
2. When you see the HP logo, press F2 to start the BIOS Setup utility.
3. Tab to the Boot menu. The default boot order is (1) Hard Drive, (2) Floppy Drive,
and (3) CD-ROM/DVD Drive.
4. Select Floppy Drive for first boot device.
5. Exit the BIOS Setup utility.
• Make sure the floppy disk drive controller is enabled in BIOS Setup—see “Using the
BIOS Setup Utility” on page 74.

Standby and resume problems
If the computer takes a long time to resume after being on standby
• The computer can take a minute or longer to resume if a network card is installed.
A blinking cursor appears on the display while the system is loading and checking
hardware and network connections. As soon as the hardware is reinitialized, the
Windows desktop appears.
If the operating system hangs after you have gone on standby or resumed
• Your system may hang if you dock or undock your notebook while you are going on
standby or resuming the computer. Make sure your computer has completely finished
going on standby or completely resumed before you dock or undock it.

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Troubleshooting Techniques

If you have general problems resuming from standby or hibernation
• Close all applications before going into standby or hibernate mode.
• If the problems appeared after you installed new software (including drivers, such as
printer drivers), uninstall the software.
If recently installed applications or drivers cause the problems, try contacting the
software application or device vendor for additional support.

Video file playback problems
If an AVI or MPEG video file doesn’t play with two displays
• Before playing the video file, press Fn+F5 to switch to one display. You cannot
switch displays after play begins.
• If you’re using both displays, the video file image will not appear on any display set
up as “secondary”. Open Display in Control Panel, click Advanced on the Settings
tab, and change settings.
If you have problems with display resolution or color depth when playing an AVI or
MPEG video file
• Set the resolution or color depth before starting the video file player. You cannot
change these settings after play begins.
• Some combinations of color depth and resolution are not supported in video file
playback. If you receive an error message, reduce color depth or display resolution.

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Solving Problems with Your Computer
Testing Hardware Operation

Testing Hardware Operation
The e-Diagtools program included with your computer provides two levels of testing:
• Automated testing using the basic hardware test.
• Advanced testing using individual hardware tests.
The tests are designed to run after the system reboots. This ensures that the computer will
be in a predictable state, so the diagnostic program can properly test the hardware
components. The tests are nondestructive and are intended to preserve the state of the
computer. The computer reboots when you exit the program, so drivers can be loaded.
To run the diagnostic test
1. Restart the computer: click Start, Turn Off Computer, Restart.
2. Press F10 when you see the HP logo.
3. When the menu appears, press Enter to run e-Diagtools.
The first time you run the program, you will be prompted to select the language for
the program.
4. Follow the prompts to run e-Diagtools.
5. When the Configuration Description appears, check the list of detected hardware.
If a device is not detected, it may be configured incorrectly in the BIOS. You can
confirm the problem by running BIOS Setup utility and checking the settings.
6. Run the basic test. Press F2 to start the basic hardware test. The results appear when
the test is complete.
7. If you intend to exit without running the advanced tests, press F4 to view the Support
Ticket. Press F3 to exit e-Diagtools.
8. Optional: run the advanced tests. Press F2 to open the advanced test screen.

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Testing Hardware Operation

9. Select and run the appropriate tests. Tests are listed only for detected hardware. Press
the following keys to run tests:
Enter

Runs the highlighted test.

F5 or
Space

Marks or unmarks the highlighted test.

Marks or unmarks all tests in the current
menu.

Marks or unmarks all tests in all menus.

F10

Run all marked tests.

10. Save the Support Ticket. Press T to update and display a Support Ticket containing
system and test information.
11. When you have finished running advanced tests, press ESC to exit.
12. Optional: to save the Support Ticket to a floppy disk, press F7 then ALT+C.
13. Exit. Press F3 and then any key to exit and reboot.
14. Optional: open the Support Ticket. In Windows, click Start, All Programs,
HP e-Diagtools, e-Diagtools for Windows.
15. Click View to display the Support Ticket.
16. To add information about your problem, click Comments and type the information,
then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect
window and enter the settings recommended by your support agent.
e-Diagtools for Windows can also update the version of e-Diagtools on your computer’s
hard disk. In e-Diagtools for Windows, use the e-Diagtools menu.
If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run
it from the Recovery CD. Boot from the CD and select the diagnostics option.

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Solving Problems with Your Computer
Recovering and Reinstalling Software

Recovering and Reinstalling Software
You can use the Recovery CD to recover an original build. If you need to recover a
specific application, you can reinstall the software directly from your hard drive; for
instructions, see “To recover an application” on page 115.
The Recovery CD provides the HP notebook–specific Windows drivers to configure your
custom system. You can find drivers:
• On the hard drive under c:\hp\drivers.
• On the Recovery CD, under \hp\drivers.
• On the HP notebook web site at www.hp.com/notebooks. This web site contains the
latest updates of software drivers for your computer.

To recover the factory installation of your hard disk
The following procedure describes how to recover the original Windows software and
operating system that came with your computer.
CAUTION

This procedure formats the hard disk drive. After the hard disk drive is formatted,
you’ll need to reinstall any applications. Reformatting the hard disk drive will
erase all data on the disk.
Do not interrupt the following process or unplug the AC adapter until the process
is complete.
1. Important: back up all data from your hard disk. The following steps delete all data
from the disk.
2. Connect the AC adapter to the computer.
3. Insert the Recovery CD (disc 1) in the CD-ROM drive. If the computer is turned off,
insert a straightened paper clip into the hole on the drive door to open it.
4. Turn on or restart the computer. If the computer is running, click Start, Turn Off
Computer, Restart.
5. When you see the HP logo, press ESC to display the Boot menu.
6. Use the arrow keys to select the CD-ROM drive as the boot device, and press Enter.

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Recovering and Reinstalling Software

7. When the Recovery CD dialog box appears, follow the displayed instructions. If
prompted, accept the recommended partition size. If you install the factory software,
the recovery process can take up to 15 minutes.
If you want to create the hibernate partition without installing the factory software,
click Advanced and select not to install the operating system.
If your hard disk is partitioned into several drives, you can install the factory software
on drive C without affecting other drives. Click Advanced and select to restore only
the C partition.
8. When prompted to reboot the computer, press CTRL+ALT+DEL and follow any
instructions that appear.
You can find more details about recovering the factory installation of Windows on the
Recovery CD: the file readme.txt is in the CD's root directory.
Note

Windows XP supports the NTFS file system.

To replace a damaged Recovery CD
If you lose or damage the Recovery CD, call the HP Customer Care Center for
information about replacing it. See “To call HP for service and support” on page 83 for
the phone number.

To update the HP notebook BIOS
Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the
computer. You can use e-Diagtools for Windows to download and install BIOS these
updates as they become available.
CAUTION

A BIOS update replaces the previous version, so it is important that you follow
these instructions exactly. Otherwise, the computer may be damaged. The BIOS
update process resets the configuration settings in the BIOS Setup utility, except
for BIOS passwords.
1. In Windows, exit any programs that are running.
2. Remove any PC cards.
3. If the notebook is docked, undock it.
4. Connect the AC adapter to the notebook.

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Recovering and Reinstalling Software

5. Connect any cables or equipment needed to connect to the Internet.
6. Click Start, All Programs, HP e-Diagtools, e-Diagtools for Windows.
7. Click Update, select Download New and click OK. Follow the instructions that
appear. Once the update process begins, do not interrupt it.
The first time you make an Internet connection from this program, click Change
Settings in the Connect window to define your connection settings.
8. When the process is completed, reset the system: insert a pin or straightened paper
clip into the recess on the left side of the computer, underneath the PC card eject
buttons.
BIOS updates are also available from the HP Customer Care web site
(www.hp.com/go/support).

To recover an application
If you remove an application from your hard disk and later decide you want it back, or if
you accidentally delete application files, you can reinstall the original software. The
setup programs for most of the applications that were factory-installed on your system
are included on your hard drive in c:\hp\programs. Each application has its own folder
that includes a file of instructions (readme.txt).
A few factory-installed applications do not have installation programs on the hard drive.
If your computer came with one of these applications (for example, Microsoft Works,
Microsoft Encarta, or Microsoft Money), you can reinstall it by using the appropriate
CD-ROM.
Note

The Recovery CD restores all the software that was originally on your HP notebook PC,
but the recovery program erases the hard drive in the process. Therefore, to reinstall
only specific applications and not the original system, do not use the Recovery CD.

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Specifications and Regulatory Information

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Specifications and Regulatory Information
Hardware and BIOS Specifications

Hardware and BIOS Specifications
Because we are constantly improving our products, the specifications shown below are
subject to change. For the latest specifications, go to the HP notebook web site
(www.hp.com/notebooks).

BIOS Setup utility options
The pointing devices are not active in the BIOS Setup utility. Press the Right and Left
arrow keys to move from one menu to another. Press the Down and Up arrow keys to
move among parameters in a menu. Press F5 or F6 to move through values for the
current parameter or press Enter to change a setting. See the tables below for more
information.
Main Menu

Default

BIOS Revision

Shows the current BIOS version.

System Time

Sets the time using 24-hour format. Values
set take effect immediately.

System Date

Sets the date using mm/dd/yyyy format.

Floppy Drive

Sets the floppy drive type.

Detected and set
automatically.

Internal Hard Disk

Sets the hard disk drive size. Note that the
drive size is larger than the drive “capacity”
reported by Windows because the hard
drive is preconfigured to reserve space for
diagnostic software.

Detected and set
automatically.

Quiet Boot

When enabled, hides summary of
power-on self-test and messages during
boot.

Enabled

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Detected
automatically.

Specifications and Regulatory Information
Hardware and BIOS Specifications

Video Display Device

Switches between sending video signals to
both the built-in LCD display and an
external CRT display (Both) and
automatically switching to the external CRT
if one is attached (Auto).

Auto

Video Expansion

When enabled, expands video image to
cover entire LCD at lower resolutions. To
expand everything, first decrease screen
size in Control Panel, Display Settings
before expanding video.

Disabled

Television Type

NTSC or PAL standard.

NTSC

System Memory

Shows the system memory size.

Detected
automatically.

Extended Memory

Shows the extended memory size.

Detected
automatically.

CPU Serial Number
(on selected models)

When enabled, reports Intel CPU serial
number to application software.

Enabled

System Devices Menu

Default

PS/2 Pointing Device

When an external PS/2 mouse is
connected, enables internal pointing device
also (Both) or disables it (External Only or
Auto).

Auto

External Fn key

Not on all models. Enables or disables
Left CTRL+Left ALT on external keyboard
to simulate notebook keyboard Fn key.

Enabled

IDE Controller
(on selected models)

Configures local bus IDE controller to
enable primary channel (Primary), primary
and secondary channel (Both), or neither
(Disabled).

Both

FDD Controller

Enables or disables floppy disk drive
controller.

Enabled

LCD Status Panel
Display

Enables or disables display of the status
panel.

Enabled

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Hardware and BIOS Specifications

LCD Status Panel
Date Format

Set date format on the status panel.

mm/dd/yy
(month/date/year
)

LCD Status Panel
Time Format

Set time format on the status panel.

hh:mm

Security Menu

Default

User Password Is

Shows if a user password is set.

Clear

Administrator
Password Is

Shows if a supervisor password is set.

Clear

Set User Password

Sets, changes, or clears user password,
after supervisor password is set. Password
length can be no longer than 8 characters,
0-9, A-Z.

Set Supervisor
Password

Sets, changes, or clears supervisor
password. This password protects BIOS
Setup settings.

Password Required to
Boot

Sets whether a user password is required
when the computer boots.

Boot Menu

Enabled
Default

Indicates boot order of drives (change
order with F5 and F6 keys).
Exit Menu
Saving Changes and
Exit

Saves Setup changes to CMOS, exits, and
restarts.

Discarding Changes
and Exit

Discards Setup changes since last save,
exits, and restarts. Does not affect security,
date, or time changes.

Get Default Values

Restores default settings, stays in Setup.
Does not affect security, date, or time
changes.

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Hard Drive
Floppy Drive
CD-ROM Drive

Specifications and Regulatory Information
Hardware and BIOS Specifications

Load Previous Values

Discards Setup changes since last save,
stays in Setup. Does not affect security,
date, or time changes.

Save Changes

Saves Setup changes to CMOS and stays
in Setup. Security settings are saved when
changed.

Hardware specifications
Note

Technology codes identify different models of a notebook PC. These two-letter codes
are found near the serial number on the bottom of the computer.
Physical
Attributes

Size:
13.03"x10.72"x1.59" (331x272.3x40.5mm) for 12.1"–14.1"
13.46"x10.92"x1.65" (342x276.6x42.0mm) for 15"
Weight: 6.5lbs (3.0kg) minimum

CPU

Technology code GE: AMD Duron and Athlon, 200MHz FSB

Chip Set

Technology code GE: Ali M1647 + M1535

RAM

100MHz SDRAM (PC100)
Maximum memory upgrade to 512MB by two 256MB SODIMM (144-pin/3.3V)
modules in two 1.25" slots

Mass Storage

9.5mm, 2.5" hard disk drive
1.44-MB floppy disk drive

CD-DVD drive

24x CD-ROM, 24x8x DVD, 8x4x24x DVD/CD-RW (or higher)

Display

13” SVGA (800x600) HPA LCD (in some models)12.1” SVGA (800x600),
13.3”/14.1”/15” XGA (1024x768), or 15” SXGA+ (1400x1050) TFT LCD

Video chip

S3 Savage/IX
– Integrated 4MB or 8MB SGRAM
or
Trident CBXP + 8 MB video RAM

Keyboard and
Pointing
Devices

87/88/90-key spill-proof QWERTY keyboard with 101/102 key emulation
Embedded numeric keypad
12 function (Fn) keys
Touch pad with on/off button
Left and right click buttons, center scroll button

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Hardware and BIOS Specifications

Audio

Built-in microphone
Two stereo speakers
CD player with built-in control buttons and status display (selected models)
Headphone-out and microphone-in

Power

Rechargeable lithium-ion battery (11.1V) or NiMH battery (10.8V)
Battery life: up to 3 hrs depending on settings, usage, battery, and other
factors
Charging time: 2.2 hr (system off), 3 hr (system on)
Low-battery warning
Suspend/resume capability
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60-65 W

I/O Ports

Serial port: 9 pins (RS232), 16550 compatible
High-speed bidirectional parallel port: 25 pins, EPP/ECP capability
VGA port: 15 pins
PS/2: 6 pins, for keyboard, keypad or PS/2 mouse (Y adapter compatible)
Microphone-in, headphone-out jacks
Internal microphone
Two USB ports
DC-in jack
Composite TV-out

Expandability

Two Type II or one Type III 16-/32-bit PCMICA slots.

Options

64/128/256MB PC-100 SODIMM: 3.3V, 144-pin, SDRAM
Mini-PCI modem, supporting Wake up on Ring# from D3 (cold) with AC-in
Mini-PCI modem/LAN combo, supporting Wake up on Ring# & PME# from D3
(cold) with AC-in

Environment

Operating temperature: 0 to 40°C (32 to 104°F)
Storage temperature: -20 to 65°C (-4 to 149°F)
Operating humidity: 20% (10% on some models) to 90% RH (5 to 35°C)
Operating altitude: up to 3,000m (10,000 ft)
Storage altitude: up to 12,000m (40,000 ft)

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Specifications and Regulatory Information
Modem Reference Information

Modem Reference Information
If your computer has a built-in modem, you can customize the operation of the modem
using AT commands and S-registers. You can do this from Phone and Modem Options in
Control Panel, from most communications software, or by using terminal mode in your
software. See “To change your modem settings” on page 62.
Note

You should have a good understanding of modems and how they operate before you
change default settings.
This section contains summary information about AT commands, S-registers, and
selected result codes for the built-in modem (with an Ambit chip), which is included with
selected models of the HP notebook PC.

AT commands (Ambit)
In the following AT command table, default settings are shown in bold. All listed AT
commands except A/ must be preceded by “AT.”
Command

Function (Ambit)

A/
A
B0
B1
C1
Dn
E0
E1
H0
H1
I0
I1
I2

Re-execute command (not preceded by AT)
Go off-hook and attempt to answer a call
Select V.22 connect @1200 bps
Select Bell 212A connect @1200 bps
Return OK message
Dial modifier
Turn off command echo
Turn on command echo
Initiate a hang-up sequence
If on-hook, go off-hook and enter command mode
Report product code
Report pre-computed checksum
Report “OK” if the calculated checksum equals the prestored checksum or if the prestored checksum value
is FFh
Report firmware revision, model, and interface type
Report response programmed by OEM
Report the country code parameter
Report modem data pump model and code revision
Report the DAA code
Set low speaker volume
Set low speaker volume
Set medium speaker volume
Set high speaker volume

I3
I4
I5
I6
I7
L0
L1
L2
L3

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Modem Reference Information

Command

Function (Ambit)

M0
M1
M2
M3
N0
N1
O0
O1
P
Q0
Q1
Sn
Sn?
Sn=v
T
V0
V1
W0
W1
W2
X0

Turn speaker off
Turn speaker on during handshaking and turn speaker off while receiving carrier
Turn speaker on during handshaking and while receiving carrier
Turn speaker off during dialing and receiving carrier and turn speaker on during answering
Turn off automode detection
Turn on automode detection
Go on-line
Go on-line and initiate a retrain sequence
Force pulse dialing
Allow result codes to DTE
Inhibit result codes to DTE
Select S-Register n as default
Return the value of S-Register n
Set default S-Register n to value v
Force DTMF dialing
Report short form result codes
Report long form result codes
Report DTE speed only
Report line speed, EC protocol and DTE speed
Report DCE speed only
Report basic call progress result codes, i.e., Ok, Connect, Ring, No Carrier (also, for busy, if enabled, and
dial tone not detected), No Answer and Error
Report basic call progress result codes and connections speeds (Ok, Connect, Ring, No Carrier (also, for
busy, if enabled, and dial tone not detected), No Answer, Connect XXXX, and Error
Report basic call progress result codes and connections speeds, i.e., Ok, Connect, Ring, No Carrier (also,
for busy, if enabled, and dial tone not detected), No Answer, Connect XXXX, and Error
Report basic call progress result codes and connections rate, i.e., Ok, Connect, Ring, No Carrier, No
Answer, Connect XXXX, Busy, and Error
Report all call progress result codes and connections rate, i.e., Ok, Connect, Ring, No Carrier, No Answer,
Connect XXXX, Busy, No Dial Tone and Error
Disable long space disconnect before on-hook
Enable long space disconnect before on-hook
Restore stored profile 0 after warm reset
Soft reset and restore stored profile 1 after warm reset
Soft reset and force RLSD active regardless of the carrier state
Allow RLSD to follow the carrier state
Interpret DTR On-to-OFF transition per &Qn
&Q0, &Q5, &Q6: The modem ignores DTR
&Q1, &Q4: The modem hangs up
&Q2, &Q3: The modem hangs up
Interpret DTR On-to-OFF transition per &Qn
&Q0, &Q1, &Q4, &Q5, &Q6: Asynchronous escape
&Q2, &Q3: The modem hangs up
Interpret DTR On-to-OFF transition per &Qn
&Q0 through &Q6: The modem hangs up
Interpret DTR On-to-OFF transition per &Qn
&Q0, &Q1, &Q4, &Q5, &Q6: Soft reset
&Q2, &Q3: The modem hangs up
Restore factory configuration 0

X1
X2
X3
X4
Y0
Y1
Z0
Z1
&C0
&C1
&D0

&D1

&D2
&D3

&F0

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Specifications and Regulatory Information
Modem Reference Information

Command

Function (Ambit)

&F1
&G0
&G1
&G2
&J0
&J1
&K0
&K3
&K4
&K5
&K6
&L0
&M0
&M1
&M2
&M3
&P0
&P1
&P2
&P3
&Q0
&Q1
&Q2
&Q3
&Q4
&Q5
&Q6
&R0
&R1
&S0
&S1
&T0
&T1
&T2
&T3
&T4
&T5
&T6
&T7
&T6
&T7
&T8
&V
&V1
&W0
&W1
&X0
&X1
&X2

Restore factory configuration 1
Disable guard tone
Disable guard tone
Enable 1800 Hz guard tone
Set S-Register response only for compatibility
Set S-Register response only for compatibility
Disable DTE/DCE flow control
Enable RTS/CTS DTE/DCE flow control
Enable XON/XOFF DTE/DCE flow control
Enable transparent XON/ XOFF low control
Enable both RTS/CTS and XON/XOFF flow control
Select dial up line operation
Select direct asynchronous mode
Select sync connect with async off-line command mode
Select sync connect with async off-line command mode and enable DTR dialing of directory zero
Select sync connect with async off-line command mode and enable DTR to act as Talk/Data switch
Set 10 pps pulse dial with 39%/61% make/break
Set 10 pps pulse dial with 33%/67% make/break
Set 20 pps pulse dial with 39%/61% make/break
Set 20 pps pulse dial with 33%/67% make/break
Select direct asynchronous mode
Select sync connect with async off-line command mode
Select sync connect with async off-line command mode and enable DTR dialing of directory zero
Select sync connect with async off-line command mode and enable DTR to act as Talk/Data switch
Select Hayes AutoSync mode
Modem negotiates an error corrected link
Select asynchronous operation in normal mode
CTS tracks RTS (sync) or CTS is normally ON and will turn OFF only if required by flow control (async)
CTS is always active (sync) or CTS is normally ON and will turn OFF only if required by flow control (async)
DSR is always active
DSR will become active after answer tone has been detected and inactive after the carrier has been lost
Terminate any test in progress
Initiate local analog loopback
Returns ERROR result code
Initiate local digital loopback
Allow remote digital loopback (RDL)
Disallow remote digital loopback request
Request an RDL without self-test
Request an RDL with self-test
Request an RDL without self-test
Request an RDL with self-test
Initiate local analog loop with self-test
Display current configuration and stored profiles
Display last connection statistics
Store the current configuration as profile 0
Store the current configuration as profile 1
Select internal timing for the transmit clock
Select external timing for the transmit clock
Select slave receive timing for the transmit clock

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Modem Reference Information

Command

Function (Ambit)

&Y0
&Y1
&Zn=x
%E0
%E1
%E2
%L
%Q
%TTn

Recall stored profile 0 upon power up
Recall stored profile 1 upon power up
Store dial string x (up to 34 digits) to location n (0 to 3)
Disable line quality monitor and auto retrain
Enable line quality monitor and auto retrain
Enable line quality monitor and fallback/fall forward
Return received line signal level
Report the line signal quality
PTT testing of signal level: 00-09=DTMF dial 0-9, 0A=DTMF *, 0B=DTMF #, 0C=DTMF A, 0D=DTMF B,
0E=DTMF C, 0F=DTMF D, 10=V.21 Channel 1mark symbol, 11=V.21 Channel 2mark symbol, 15=V.22
originate signaling at 1200bps, 16=V.22bis originate signaling at 2400bps, 17=V.22 answering signaling,
18=V.22bis answer signaling, 19=V.21 Channel 1space symbol, 1A=V.21 Channel 2 space symbol,
20=V.32 9600bps, 21=V.32bis 14400bps, 30=Silence, 31=V.25 answer tone, 32=1800Hz guard tone,
33=V.25 calling tone (1300Hz), 34=Fax calling tone (1100Hz), 40=V.21 channel 2, 41=V.27ter 2400bps,
42=V.27ter 4800bps, 43=V.29 7200bps, 44=V.29 9600bps, 45=V.17 7200bps long, 46=V.17 7200bps short,
47=V.17 9600bps long, 48=V.17 9600bps short, 49=V.17 12000bps long, 4A=V.17 12000bps short,
4B=V.17 14400bps long, 4C=V.17 14400bps short, 60=2400bps (V.34 only), 61=4800bps (V.34 only),
62=7200bps (V.34 only), 63=9600bps (V.34 only), 64=12000bps (V.34 only), 65=14400bps, 66=16800bps,
67=19200bps, 68=21600bps, 69=24000bps, 6A=26400bps, 6B=28800bps, 6C=31200bps, 6D=33600bps
When modem receives a break from the DTE:
Enter on-line command mode, no break sent to the remote modem
Clear buffers and send break to remote modem
Send break to remote modem immediately
Send break to remote modem in sequence with transmitted data
When modem receives \B in on-line command state:
Clear buffers and send break to remote modem
Send break to remote modem immediately
Send break to remote modem in sequence with transmitted data
When modem receives break from the remote modem:
Clear data buffers and send break to DTE
Send a break immediately to DTE
Send a break with received data to the DTE
Select normal speed buffered mode
Select direct mode
Select reliable link mode
Select auto reliable mode
Force LAPM mode
Force MNP mode
Connect messages are controlled by the command settings X, W, and S95
Connect messages are displayed in the single line format
Select modulation (b, c, and d are optional)
a is the mode (bps): 0=V.21 (300), 1=V.22 (1200), 2=V.22bis (2400, 1200), 3=V.23 (1200, 300), 9=V.32
(9600, 4800), 10=V.32bis (14400, 12000, 9600, 7200, 4800), 11=V.34 (33600, 31200, 28800, 26400,
24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, 2400), 17=X2, V.90 (57333-33333), 64=Bell
103 (300)
b is automode: 0=disabled, 1=enabled
c is minimum rate (bps): 300-33600
d is maximum rate (bps): 300-33600
Disable Rockwell Protocol Interface (RPI)/Video ready mode
Enable RPI and set DTE speed to 19200 bps

\K0,2,4
\K1
\K3
\K5
\K0,1
\K2,3
\K4,5
\K0,1
\K2,3
\K4,5
\N0
\N1
\N2
\N3
\N4
\N5
\V0
\V1
+MS=a,b,c,d

+H0
+H1

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Modem Reference Information

Command

Function (Ambit)

+H2
+H3
+H11
+H16
**0
**1
**2
-SDR=0
-SDR=1
-SDR=2
-SDR=3
-SDR=4
-SDR=5
-SDR=6
-SDR=7

Enable RPI and set DTE speed to 38400 bps
Enable RPI and set DTE speed to 57600 bps
Enable RPI+ mode
Enable Video Ready mode
Download to flash memory at last sensed speed
Download to flash memory at 38.4 kbps
Download to flash memory at 57.6 kbps
Disable distinctive ring
Enable distinctive ring type 1
Enable distinctive ring type 2
Enable distinctive ring type 1 and 2
Enable distinctive ring type 3
Enable distinctive ring type 1 and 3
Enable distinctive ring type 2 and 3
Enable distinctive ring type 1, 2 and 3

ECC Commands
%C0
%C1
%C2
%C3
\A0
\A1
\A2
\A3
\Bn

Disable data compression
Enable MNP 5 data compression
Enable V.42 bis data compression
Enable both V.42 bis and MNP 5 compression
Set maximum block size in MNP to 64
Set maximum block size in MNP to 128
Set maximum block size in MNP to 192
Set maximum block size in MNP to 256
Send break of n × 100 ms

MNP 10 Commands
-K0
-K1
-K2
-SEC=0
-SEC=1, []

Disable MNP 10 extended services
Enable MNP 10 extended services
Disable MNP 10 extended services detection only
Disable MNP 10-EC
Enable MNP 10-EC and set transmit level 0 to 30 (0 dBm to -30 dBm)

FAX Class 1
+Fclass=1
+FAE=0
+FAE=1
+FRH=n
+FRM=n
+FRS=n
+FTH=n
+FTM=n
+FTS=n

Service class
Disable data/fax auto answer
Enable data/fax auto answer
Receive data with HDLC framing
Receive data
Receive silence, n×10 ms
Transmit data with HDLC framing
Transmit data
Stop transmission and wait, n×10 ms

AT* Commands
*B
*Cn

Display black-listed number
Data calling tone selection

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Specifications and Regulatory Information
Modem Reference Information

Command

Function (Ambit)

*NCn

Select country parameters: 0=US, 1=Japan, 2=Germany, 3=UK, 4=France, 5=Netherlands, 6=Italy,
7=Australia, 8=Sweden, 9=Denmark, 10=New Zealand, 11=Korea, 12=China, 13=Singapore, 14=Malaysia,
15=South Africa, 16=Poland, 17=Czech Republic, 18=Hungary, 19=Hong Kong, 20=Turkey, 21=Spain.

S-registers (Ambit)
Register

Function (Ambit)

Range/units

Default

S0
S1
S2
S3
S4
S5
S6
S7
S8
S9
S10
S11
S12
S14
S16
S18
S19
S20
S21
S22
S23
S24
S25
S26
S27
S28
S29
S30
S31
S32
S33
S36
S37
S38
S39
S40
S41
S46
S48

Rings to auto-answer
Ring counter
Escape character
Carriage return character
Line feed character
Backspace character
Wait time for dial tone
Wait time for carrier
Pause time for dial delay modifier
Carrier detect response time
Carrier loss disconnect time
DTMF tone duration
Escape prompt delay
General bit mapped options status
Test mode bit mapped options status (&T)
Test timer
AutoSync options
AutoSync HDLC address or BSC Sync character
V.24/general bit mapped options status
Speaker/results bit mapped options status
General bit mapped options status
Sleep inactivity timer
Delay to DTR off
RTS-to-CTS delay
General bit mapped options status
General bit mapped options status
Flash dial modifier time
Disconnect inactivity timer
General bit mapped options status
XON character
XOFF character
LAPM failure control
Line connection speed
Delay before forced hangup
Flow control bit mapped options status
General bit mapped options status
General bit mapped options status
Data compression control
V.42 negotiation control

0-255/rings
0-255/rings
0-255/ASCII
0-127/ASCII
0-127/ASCII
0-255/ASCII
2-255/s
1-255/s
0-255/s
1-255/.1 s
1-255/.1 s
50-255/.001 s
0-255/.02 s

0
0
43
13
10
8
2
50
2
6
14
95
50
138 (8Ah)
0
0
0
0
52 (34h)
117 (75h)
62 (3Dh)
0
5
1
73 (49h)
0
70
0
194 (C2h)
17 (11h)
19 (13h)
7
0
20
3
104 (68h)
195(C3h)
138
7

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0-255/s
0-255

0-255/s
0-255/s or .01s
0-255/.01 s

0-255/10 ms
0-255/10 s
0-255/ASCII
0-255/ASCII

0-255/s

Specifications and Regulatory Information
Modem Reference Information

Function (Ambit)

S82
S86
S91

LAPM break control
Call failure reason code
PSTN transmit attenuation level

Range/units

0-15/dBm

S92

Fax transmit attenuation level

0-15/dBm

S95

Result code messages control

Default
128 (40h)
0-255
10 (country
dependent)
10 (country
dependent)
0

Selected result codes (Ambit)
Code

Meaning

0
1
2
3
4
5
6
7
8

OK
CONNECT
RING
NO CARRIER
ERROR
CONNECT 1200
NO DIAL TONE
BUSY
NO ANSWER

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Safety Information

Safety Information
Power cords

Country

The power cord supplied with the notebook AC adapter should match the plug and
voltage requirements for your local area. Regulatory approval for the AC adapter has
been obtained using the power cord for the local area. However, if you travel to a
different area or need to connect to a different outlet or voltage, you should use one of
the power cords listed below. To purchase a power cord (including one for a country not
listed below) or a replacement AC adapter, contact your local Hewlett-Packard dealer or
sales office. For any power cord with a fused plug, if you have to replace the fuse, be
sure to install an approved fuse.
Rated Voltage and
HP Part Number
Current

Canada
Mexico
Philippines
Taiwan
United States

125 Vac (3 A)

8120-6313

Europe
Egypt
Israel
Saudi Arabia

250 Vac (2.5 A)

8120-6314

Hong Kong
Singapore
United Kingdom

250 Vac (2.5 A)

8120-8699

Australia
New Zealand

250 Vac (2.5 A)

8120-6312

Japan

125 Vac (3 A)

8120-6316

India

250 Vac (2.5 A)

8121-0702

South Africa

250 Vac (2.5 A)

8120-6317

Argentina

250 Vac (2.5 A)

8120-8367

Chile

250 Vac (2.5 A)

8120-8452

People’s Republic of China

250 Vac (2.5 A)

8120-8373

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Safety Information

Battery safety
Note

The following batteries are compatible only with selected HP notebook computers:
– HP F2109/NiMH
– HP F2024A/LiIon 9-cell
– HP F2193/LiIon 6-cell
While your computer may be shipped with any of these batteries, only the
HP F2024A/LiIon 9-cell battery is available as a replacement after purchasing your
notebook.
• To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal
object to touch the battery contacts.
• The battery pack is suitable for use only with compatible HP notebook models. Check
the “Support and Service” section of this Reference Guide for your local HP contact.
• Do not disassemble. There are no serviceable parts inside. Do not dispose of the
battery pack in fire or water.
• Handle a damaged or leaking battery with extreme care. If you come in contact with
the electrolyte, wash the exposed area with soap and water. If it contacts the eye,
flush the eye with water for 15 minutes and seek medical attention.
• Do not expose the battery pack to high storage temperatures, above 60° C (140° F).
• When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.
• To obtain a replacement battery, contact your local dealer or HP sales office.
• Do not charge the battery pack if the ambient temperature exceeds 45° C (113° F).
• When discarding a battery pack, contact your local waste disposal provider regarding
local restrictions on the disposal or recycling of batteries.

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Specifications and Regulatory Information
Safety Information

Laser safety
The CD-ROM and DVD drives used with the HP notebook PC are certified as Class 1
laser devices according to the U.S. Department of Health and Human Services (DHHS)
Radiation Performance Standard and International Standards IEC 825 / IEC 825-1
(EN60825 / EN60825-1). These devices are not considered harmful, but the following
precautions are recommended:
• Ensure proper use by reading and following the instructions carefully.
• If the unit requires service, contact an authorized HP representative—see the
“Support and Service” section of this Reference Guide.
• Do not attempt to make any adjustment of the unit.
• Avoid direct exposure to the laser beam—do not disassemble the drive.
CLASS 1 LASER PRODUCT
LASER KLASSE 1

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Regulatory Information

Regulatory Information
This section presents information that shows how the HP notebook PC complies with
regulations in certain regions. Any modifications to the computer not expressly approved
by Hewlett-Packard could void the authority to operate the HP notebook PC in these
regions.

U.S.A.
This computer has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This computer generates, uses, and can radiate radio frequency energy. If not installed
and used in accordance with the instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this computer does cause harmful interference to radio or
television reception (which can be determined by removing the unit’s batteries and AC
adapter), try the following:
• Reorienting or relocating the receiving antenna.
• Relocating the computer with respect to the receiver.
• Connecting the computer’s AC adapter to another power outlet.
Connections to Peripheral Devices
To maintain compliance with FCC Rules and Regulations, use properly shielded cables
with this device.
For more information, consult your dealer, an experienced radio/television technician, or
the following booklet, prepared by the Federal Communications Commission: How to
Identify and Resolve Radio-TV Interference Problems. This booklet is available from the
U.S. Government Printing Office, Washington, DC 20402, Stock Number
004-000-00345-4. At the first printing of this manual, the telephone number was
(202) 512-1800.

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Regulatory Information

Declaration of Conformity (U.S.A.)
Responsible Party:

Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, CA 94304, U.S.A.
+1 (650) 857-1501

declares that the product

Trade name:
Product name:
Model Number(s):

Hewlett-Packard Company
Notebook PC
Omnibook XE3 (OB XE3), Pavilion N5D series
Notebook PC (D is any number 0–9)

complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interference that may cause undesired operation.

Canada
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le
brouillage radioélectrique édicté par le Ministère des Communications du Canada.
L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne
doit pas produire de brouillage et (2) l’utilisateur du dispositif doit étre prét à accepter
tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de
compromettre le fonctionnement du dispositif.

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Regulatory Information

European Union
The equipment has been approved in accordance with Council Decision 98/482/EC for
pan-European single terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in
different countries, the approval does not, of itself, give an unconditional assurance of
successful operation on every PSTN network termination point.
In event of problems, you should contact your equipment supplier in the first instance.
This equipment has been designed to work in all of the countries of the European
Economic Area (Public Switched Telephone Networks). Network compatibility is
dependent on internal software settings. Contact your equipment supplier if it is
necessary to use the equipment on a different telephone network. For further product
support, contact Hewlett-Packard at the phone numbers provided in your Reference
Guide.
Belgium: For outdoor usage only channels 10 (2457 MHz) and 11 (2462 MHz) is
allowed. For private usage outside buildings across public grounds over less than 300m,
no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is
required for private usage outside buildings across public grounds over more than 300m.
An IBPT/BIPT license is required for public usage outside building. For registration and
license please contact IBPT/BIPT.
France: Restricted frequency band: only channels 10 and 11 (2457 MHz and 2462 MHz
respectively) may be used in France. License required for every installation, indoor and
outdoor installations. Please contact ART for the procedure to follow. Use with outdoor
installations not allowed.
Germany: License required for outdoor installations. Check with reseller for procedure
to follow.
Netherlands: License required for outdoor installations. Check with reseller for
procedure to follow.
Italy: License required for indoor use. Use with outdoor installations not allowed.

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135

Specifications and Regulatory Information
Regulatory Information

Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine
einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network)
und drahtlose Funknetzwerke zertifiziert. In Anbetracht der Unterschiede zwischen den
einzelnen Telefonnetzen bietet die Zertifizierung für sich genommen keine absolute
Sicherheit, dass die Geräte bei Anschluss an jeder beliebigen Telefonbuchse
funktionieren.
Sollten Probleme auftreten, wenden Sie sich zunächst an den Gerätehersteller.
Diese Geräte wurden zum Betrieb in allen Ländern der europäischen Wirtschaftsgemeinschaft entwickelt (Public Switched Telephone Networks). Die Kompatibilität zum Netz
ist von internen Software-Einstellungen abhängig. Wenden Sie sich an den Gerätehersteller, wenn Sie die Geräte in einem anderen Telefonnetz einsetzen müssen. Weitere
Informationen zur Unterstützung für das Produkt erhalten Sie bei Hewlett-Packard.
Cet équipement a été reconnu conforme aux décisions du Conseil 98/482/EC relatives à
la connexion pan-européenne de terminal simple au réseau téléphonique public commuté
(RTPC) et à un réseau sans fil RF. Cependant, des différences existant entre les RTPC
nationaux présents dans les différents pays, cette homologation en elle-même ne garantit
pas la réussite de toutes les opérations sur tous les points de terminaison du réseau
téléphonique public commuté.
En cas de problème, prenez contact avec le fournisseur auprès duquel vous vous êtes
procuré votre équipement.
Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone
d'échange européenne (Réseaux Téléphoniques Public Commutés).
La compatibilité entre réseaux dépend des paramètres internes du logiciel.
Prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre
équipement pour savoir s'il est préférable d'utiliser ce dernier sur un autre réseau
téléphonique. Si vous souhaitez obtenir de l'aide, prenez contact avec Hewlett-Packard.
Questa apparecchiatura è stata approvata in conformità alla Decisione del Consiglio
98/482/EC che regolamenta, in seno all’Unione Europea, la connessione di singoli
terminali alla rete telefonica pubblica commutata (PSTN) e alla rete wireless in radio
frequenza. Tuttavia, a causa delle differenze esistenti tra i singoli servizi PSTN forniti nei
diversi paesi, l’approvazione in sé stessa non rappresenta una garanzia assoluta di
funzionamento su ogni singolo punto di terminazione della rete PSTN.
In caso di problemi, per prima cosa rivolgersi al fornitore dell’apparecchiatura.

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Regulatory Information

Questa apparecchiatura è stata progettata per funzionare in tutti i paesi dell’Area
Economica Europea (reti telefoniche pubbliche commutate). La compatibilità della rete
dipende dalle impostazioni interne del software. Rivolgersi al fornitore
dell’apparecchiatura qualora sia necessario utilizzare quest’ultima su una rete telefonica
diversa. Per ulteriore assistenza sul prodotto, contattare Hewlett-Packard.

Japan

Japan Telecommunications Approval
JATE approval number: A00-0143JP, A00-0434JP
Name of Equipment: T18M038.00, T18N040.00

Russia
Продукт сертифицирован в системе ГОСТ Р
Модем сертифицирован в системе ЭЛЕКТРОСВЯЗЬ

International
Products sold internationally by Hewlett-Packard and its authorized dealers meet the
specifications listed on the following pages.

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137

Specifications and Regulatory Information
Regulatory Information

Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014)
Manufacturer’s Name:

Hewlett-Packard Company

Manufacturer’s Address:

Hewlett-Packard Company
Mobile Computing Division
19310 Pruneridge Ave.
Cupertino, CA 95014, U.S.A.

declares that the following product
Product Name:

Notebook PC

Model Numbers:

Omnibook XE3 (OB XE3), Pavilion N5D series Notebook PC (D is any number 0–9)

Product Options:

All

conforms to the following product specifications
Safety:

IEC 950: 1991 +A1,A2,A3,A4 / EN 60950: 1992 +A1,A2,A3,A4,A11
IEC 60825-1: 1993 +A1/EN60825-1: 1994 +A11 Class 1 (LED)
GB4943-1995

EMC:

CISPR 22: 1997 / EN 55022: 1998 Class B [1]
CISPR 24:1997 / EN 55024: 1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995 +A1: 1998 +A2: 1998
IEC 61000-3-3:1994 / EN 61000-3-3:1995
GB9254-1988
FCC Title 47 CFR, Part 15 Class B/ANSI C63.4: 1992
AS/NZS 3548: 1995 Rules and Regulations of Class

Telecom:

TBR 21: 1998, EG 201 121: 1998

Supplementary
Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC
Directive 89/336/EEC, amended by 92/31/EEC & 93/68/EEC, and the R&TTE Directive 1999/5/EC (Annex II)
and carries the CE marking accordingly.
[1] The product was tested in a typical configuration with Hewlett-Packard Personal Computer peripherals.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
The HP F1454A and F1781A ac/dc adapter used with this product is designed to operate on all power
systems, other than IT power systems.

Corvallis, OR, July 1, 2001

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Straße 130, 71034 Boeblingen,
Germany. Fax: +49 7031 143143).
USA Contact: Hewlett Packard Co., Corporate Product Regulations Manager, 3000 Hanover Street, Palo Alto, CA 94304, U.S.A.
Phone: +1 (415) 857-1501.

138

Reference Guide

Index
A
AC adapter
connecting, 23
location, 16
accessories, 12
ALT GR key, 32
antivirus software, 42
AOL
as your ISP, 61
connecting to, 60
disconnecting, 61
e-mail, 63
Applications key, 31
applications, recovering, 115
AT commands, 62, 123
audio
adjusting volume, 90
connecting devices, 69
troubleshooting, 90
auto/airline adapter, 12

B
battery
best use of, 47
installing, 22
latch location, 17
location, 17
low power warning, 55
maintaining capacity, 47
operating time, optimizing, 56
recharging, 22
safety, 131
status, 54
status light, 18
troubleshooting, 105
BIOS
setup utility, 74
updating, 82, 114
brightness
adjusting, 32

C
Caps lock status light, 18
CD-ROM drive
access light, 18
buttons, 19
inserting CD, 38
location, 14

troubleshooting, 91
CDs
creating or copying, 39
recommended media, 39
cleaning the notebook, 47
click buttons
location, 14
using, 34
computer
overheating, 95
protecting, 95
testing, 111
configuring
BIOS, 74
modem, 62
connecting
audio devices, 69
external monitor, 69
LAN, 65
modem, 59
parallel device, 68
TV set, 71
USB device, 68
copyrights, 2

D
data protection, 46
Desktop Zoom, 33
devices (external)
parallel, 68
USB, 68
diagnostics, 111
dial-in network connection, 62
display
activating external, 69
adjusting, 32
adjusting colors, 33
brightness, 32
dual display, 70
extending life, 46
external, 69
quality, 94
settings, 33
troubleshooting, 93
TV set, 71
drivers
downloading, 77
updating, 82

DVD drive
access light, 18
buttons, 19
inserting DVD, 38
location, 14
playing movies, 38
troubleshooting, 91

E
e-Diagtools for Windows, 111, 112
eject button, PC cards, 16
e-mail, 63
embedded keypad, 31
ergonomics, 43
error-checking, 46
euro symbol, 97
external components
connecting, 67
keyboard, 68
monitor, 69
mouse, 68

F
F10 (diagnostics), 111
factory installation, 113
Fax Console, 58, 64
faxes
receiving, 64
sending, 64
viewing, 64
files
recovering, 113
floppy disk drive
access light, 18
location, 16
Fn key, 30

H
hard disk drive
access light, 18
location, 17
protecting, 45
size, 118
troubleshooting, 95
hardware
testing, 111
headphone jack location, 15
heat, troubleshooting, 95
hibernate mode

Reference Guide

139

enabling, 52
entering, 53
low battery, 55
power status light, 25
resuming from, 50, 53
status panel, 20
timeouts, 52
when used, 50, 53
hot keys, 30
HP Customer Care
telephone numbers, 84
web site, 103
HP Desktop Zoom, 33
HP notebook web site, 82
HP Notes, 13

I
icons
changing size, 33
installing original software, 113
Internet
connecting to, 60
disconnecting from, 61
Internet Explorer, 58, 60
Internet Service Provider, 27, 58
inventory, 12

jack location, 16
location, 14
modem
AT commands, 62, 123
built-in, 24
connecting, 59
connecting to Internet with, 60
dial-in connection, 62
faxing, 64
port location, 14
sending e-mail with, 63
settings, 62
software, 58
speed, 58
troubleshooting, 99, 100
monitor
external, 69
resolution, 70
mouse
settings, 35
troubleshooting, 96
movies (DVD), 38
multimedia buttons
using, 19

N
network
connecting to, 65
dialing in to, 62
Norton AntiVirus, 42
notebook
caring for, 45
cleaning, 47
ports, 67
Num lock
status light, 18
using, 31

K
Kensington lock
connecting cable, 41
location, 16
keyboard
euro symbol, 97
non-U.S., 32
troubleshooting, 96
keypad, 31

LAN
connecting to, 65
port indicator lights, 65
port location, 14
troubleshooting, 97
laser safety, 132
latch location, 15
lights, LAN port, 65

One-Touch buttons
location, 14
troubleshooting, 102
Outlook Express, 58, 63
overheated computer, 95

P
Pad Lock button location, 14
parallel device, connecting, 68
parallel port
location, 16
troubleshooting, 107
password, 40
PC card

M
memory
installing, 75
removing, 76
troubleshooting, 98
microphone

140

Reference Guide

inserting, 66
removing, 66
saving power, 56
slot location, 16
tested, 66
troubleshooting, 103
using, 66
performance troubleshooting, 104
phone line, connecting, 24
plug requirements, 130
pointing device
customizing, 35
location, 14
using, 34
ports
notebook, 67
power
connecting AC, 23
saving, 56
standby, 52
status light, 18
troubleshooting, 105
power cords, 130
power management
automated, 50
manual, 52
setting properties, 52
power switch
location, 14
using, 21
printing
compatible printers, 68
parallel connection, 68
troubleshooting, 106
PS/2
connecting device, 68
port location, 16
Y-adapter, 12

Q
Quick Start sheet, 13

R
RAM
installing, 75
removing, 76
receiving faxes, 64
recovering
applications, 115
hard disk, 113
original software, 113
Recovery CD
diagnostics, 112

using, 113
registering computer, 26
regulatory information, 133
reinstalling Windows, 113
repair
service, 86
shipment, 87
under warranty, 86
resetting computer, 28
resume
troubleshooting, 109

S
safety
battery, 131
laser, 132
power, 130
voltage, 130
screen area
adjusting, 33
scroll lock
status light, 18
scroll toggle
location, 14
using, 35
security cable
attaching, 41
security connector
location, 16
sending faxes, 64
serial port
conserving power, 56
location, 16
troubleshooting, 107
setting up, 22
shutting down, 52
software
pre-installed, 12
recovering, 115
updates, 82
standby button
location, 14
using, 21
standby mode
entering, 21, 52
power status light, 25

resuming from, 21, 51, 52
status panel, 20
timeouts, 52
troubleshooting, 109
when used, 51, 52
Startup Guide, 13
startup, troubleshooting, 108
status lights
battery, 54
location, 14, 18
power, 25
status panel
display, 20
location, 15
with computer off, 20
Support Ticket, 112
suspending
saving power, 56
system-off button
location, 16
resetting, 28

T
technical support, 82
technology codes, 121
testing hardware, 111
touch pad
configuring, 35
location, 14
settings, 35
troubleshooting, 96
using, 34
troubleshooting
audio, 90
battery, 105
CD-ROM drive, 91
display, 93
DVD drive, 91
hard disk drive, 95
heat, 95
keyboard, 96
LAN, 97
memory, 98
modem, 99, 100
mouse, 96
One-Touch buttons, 102

parallel port, 107
PC card, 103
performance, 104
power, 105
printing, 106
resume, 109
serial port, 107
standby mode, 109
startup, 108
touch pad, 96
USB port, 107
TV port
location, 16
TV set
connecting, 71
typing special characters, 32

U
USB
connecting device, 68
port location, 16
troubleshooting, 107

V
ventilation, 45, 95
VGA port location, 16
virus protection, 42
voltage requirements, 130
volume
adjusting, 33
troubleshooting, 90

W
web site
HP Customer Care, 103
HP notebook, 82
Windows
downloading drivers, 77
key, 31
manual, 13
password, 40
reinstalling, 113
setting up, 25
updating drivers, 77
work environment, 43
working in comfort, 43

Reference Guide

141

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HP A2.15_online Pavilion Notebook N5400 And XH500 Series PC's Reference Guide Lpi05379

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