HTC 0P9O300 Smartphone User Manual User Guide Safety

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Document ID	2343893
Application ID	Tdu0s5o49pjn178uLaKCrA==
Document Description	User Guide Safety
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	50.14kB (626705 bits)
Date Submitted	2014-08-01 00:00:00
Date Available	2015-01-28 00:00:00
Creation Date	2017-10-21 18:20:38
Producing Software	GPL Ghostscript 9.18
Document Lastmod	2017-10-21 18:20:38
Document Title	User Guide Safety
Document Creator	Adobe InDesign CS6 (Windows)

Product
Safety &
Warranty
Information
2
Safety and regulatory guide
Please read before proceeding
THE BATTERY IS NOT FULLY CHARGED WHEN
YOU TAKE THE DEVICE OUT OF THE BOX.
YOUR WARRANTY IS INVALIDATED IF YOU
DISASSEMBLE OR ATTEMPT TO DISASSEMBLE
THE DEVICE.
Privacy restrictions
Some countries require full disclosure of recorded
telephone conversations.
Important health information and
safety precautions
When using this product, the safety precautions
below must be taken to avoid possible legal
liabilities and damages.
Retain and follow all product safety and operating
instructions. Observe all warnings in the operating
instructions on the product.
To reduce the risk of bodily injury, electric shock,
ire, and damage to the equipment, observe the
following precautions.
Electrical safety
This product is intended for use when supplied
with power from the designated battery or power
supply unit. Other usage may be dangerous and
will invalidate any approval given to this product.
Safety precautions for proper grounding
installation
CAUTION: Connecting to improperly grounded
equipment can result in an electric shock to your
device.
This product is equipped with a USB Cable for
connecting with desktop or notebook computer.
Be sure your computer is properly grounded
(earthed) before connecting this product to the
Safety and regulatory guide
computer. The power supply cord of a desktop or
notebook computer has an equipment-grounding
conductor and a grounding plug. The plug must
be plugged into an appropriate outlet which is
properly installed and grounded in accordance
with all local codes and ordinances.
Safety precautions for power supply unit
 Use the correct external power source
A product should be operated only from the
type of power source indicated on the electrical
ratings label. If you are not sure of the type of
power source required, consult your authorized
service provider or local power company. For
a product that operates from battery power or
other sources, refer to the operating instructions
that are included with the product.
This product should be operated only with the
following designated power supply unit(s).
AC adapter:
HTC, TC U250, TC E250
 Handle battery packs carefully
This product contains a Lithium-ion polymer or
Lithium-ion battery. There is a risk of ire and
burns if the battery pack is handled improperly.
WARNING: To reduce risk of ire or burns,
do not disassemble, crush, puncture, short
external contacts or circuits, expose to
temperature above 60° C (140° F), or
dispose of in ire or water. Recycle or
dispose of used batteries according to
the local regulations or reference guide
supplied with your product.
4
Safety and regulatory guide
 Take extra precautions
 Keep the device dry and away from water or
any liquid as it may cause a short circuit.
 The phone should only be connected to
products that bear the USB-IF logo or have
completed the USB-IF compliance program.
 Only use the battery with a charging system
that has been qualiied with the system
per this standard, IEEE-Std-1725. Use of an
unqualiied battery or charger may present a
risk of ire, explosion, leakage or other hazard.
 Avoid dropping the phone. If the phone or
battery is dropped, especially on a hard
surface, and the user suspects damage, take it
to a service centre for inspection.
 If the battery leaks:
• Do not allow the leaking luid to come in
contact with skin or clothing. If already
in contact, lush the afected area
immediately with clean water and seek
medical advice.
• Do not allow the leaking luid to come in
contact with eyes. If already in contact,
DO NOT rub; rinse with clean water
immediately and seek medical advice.
• Take extra precautions to keep a leaking
battery away from ire as there is a danger
of ignition or explosion.
Safety precautions for direct sunlight
Keep this product away from excessive moisture
and extreme temperatures. Do not leave the
product inside a vehicle or in places where the
temperature may exceed 60°C (140°F), such as on
a car dashboard, window sill, or behind glass that
is exposed to direct sunlight or strong ultraviolet
light for extended periods of time. This may
damage the product, overheat the battery, or pose
a risk to the vehicle.
Safety and regulatory guide
Prevention of hearing loss
CAUTION: Permanent hearing loss may
occur if earphones or headphones are
used at high volume for prolonged
periods of time.
This device have been tested to comply with the
Sound Pressure Level requirement laid down in the
applicable EN 50332-l and/or EN 50332-2 standards.
Using Your Phone While Flying
Use of cell phones may be restricted on aircraft.
Please check with your airline to see what
restrictions may apply. You may be required to
turn of your phone at certain times. Use of your
phone’s cellular connection and use of your phone
for voice communications may be prohibited
by law or airline policy. For your safety and the
safety of other passengers, always follow crew
instructions regarding the use of your phone.
Environment restrictions
Do not use this product in gas stations, fuel
depots, chemical plants or where blasting
operations are in progress, or in potentially
explosive atmospheres such as fuelling areas,
fuel storehouses, below deck on boats, chemical
plants, fuel or chemical transfer or storage
facilities, and areas where the air contains
chemicals or particles, such as grain, dust, or metal
powders. Please be aware that sparks in such
areas could cause an explosion or ire resulting
in bodily injury or even death. When in any area
with a potentially explosive atmosphere or where
lammable materials exist, the product should
be turned of and the user should obey all signs
and instructions. Users are advised not to use
the equipment at refueling points such as service
or gas stations, and are reminded of the need to
observe restrictions on the use of radio equipment
in fuel depots, chemical plants, or where blasting
operations are in progress.
6
Safety and regulatory guide
Road safety
Full attention must be given to driving at all times
in order to reduce the risk of an accident. Using a
phone while driving (even with a hands free kit)
causes distraction and can lead to an accident.
You must comply with local laws and regulations
restricting the use of wireless devices while
driving.
Safety precautions for RF exposure
 Avoid using your phone near metal structures
(for example, the steel frame of a building).
 Avoid using your phone near strong
electromagnetic sources, such as microwave
ovens, sound speakers, TV and radio.
 Use only original manufacturer-approved
accessories, or accessories that do not
contain any metal.
 Use of non-original manufacturer-approved
accessories may violate your local RF
exposure guidelines and should be avoided.
Hearing aids
Some digital wireless phones may interfere
with some hearing aids. In the event of such
interference, you may want to consult your service
provider, or call the customer service line to
discuss alternatives.
Electrical safety
 Accessories
 Use only approved accessories.
 Do not connect with incompatible products or
accessories.
 Connection to a car
Seek professional advice when connecting a
phone interface to the vehicle electrical system.
 Faulty and damaged products
 Do not attempt to disassemble the phone or
its accessory.
 Only qualiied personnel must service or repair
the phone or its accessory.
Safety and regulatory guide
General precautions
You alone are responsible for how you use your
phone and any consequences of its use. You must
always switch of your phone wherever the use of
a phone is prohibited. Use of your phone is subject
to safety measures designed to protect users and
their environment.
 Avoid applying excessive pressure to the
device
Do not apply excessive pressure on the screen
and the device to prevent damaging them. It is
also recommended that you store the device
in a protective case and only use your inger
when interacting with the touch screen. Cracked
display screens due to improper handling are
not covered by the warranty.
 Protect your phone
 Always treat your phone and its accessories
with care and keep them in a clean and dustfree place.
 Do not expose your phone or its accessories
to open lames or lit tobacco products.
 Do not drop, throw or try to bend your phone
or its accessories.
 Do not use harsh chemicals, cleaning
solvents, or aerosols to clean the device or its
accessories.
 Do not paint your phone or its accessories.
 Do not attempt to disassemble your phone
or its accessories, only authorised personnel
must do so.
 Store your phone or its accessories at temperatures
between 0°C to 40°C.
 Please check local regulations for disposal of
electronic products.
 Damage requiring service
Unplug the product from the electrical outlet
and refer servicing to an authorized service
technician or provider under the following
conditions:
8





Safety and regulatory guide
 The product has been exposed to rain
or liquid, dropped, subject to impact or
damaged.
 There are noticeable signs of overheating.
 The product does not operate normally when
you follow the operating instructions.
Avoid hot areas
The product should be placed away from heat
sources such as radiators, heat registers, stoves,
or other products (including ampliiers) that
produce heat.
Avoid wet areas
Never use the product in rain, or near
washbasins or other wet or high humidity
locations. If your product gets wet, do not try to
dry the product with the use of an oven or dryer,
as this may damage your product.
Avoid using your device after a dramatic
change in temperature
When you move your device between
environments with very diferent temperature
and/or humidity ranges, condensation may form
on or within the device. To avoid damaging the
device, allow suicient time for the moisture to
evaporate before using the device.
NOTICE: When taking the device from lowtemperature conditions into a warmer
environment or from high-temperature
conditions into a cooler environment, allow the
device to acclimate to room temperature before
turning on power.
Avoid pushing objects into product
Never push objects of any kind into cabinet
slots or other openings in the product. Slots
and openings are provided for ventilation. These
openings must not be blocked or covered.
Adjust the volume
Turn down the volume before using headphones
or other audio devices.
Safety and regulatory guide
 Cleaning
Unplug the product from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning, but
NEVER use water to clean the LCD screen.
 Small children
Do not leave your phone and its accessories
within the reach of small children or allow them
to play with it. They could hurt themselves
or others, or could accidentally damage the
phone. Your phone contains small parts with
sharp edges that may cause an injury or which
could become detached and create a choking
hazard. Consult the doctor immediately if the
accessories or battery are swallowed.
 Repetitive motion injuries
To minimise the risk of repetitive strain injuries,
when texting or playing games with your phone:
 Do not grip the phone too tightly
 Press the buttons lightly
 Electrostatic discharge (ESD)
Do not touch the SIM card’s metal connectors.
 Emergency calls
This phone, like any wireless phone, operates
using radio signals, which cannot guarantee
connection in all conditions. Therefore, you
must never rely solely on any wireless phone for
emergency communications.
10
Safety and regulatory guide
Regulatory agency identifications
For regulatory identiication purposes, your
product is assigned a model number of
0P9O300(HTC331ZLVW).
FCC ID: NM80P9O300.
To ensure continued reliable and safe operation
of your device use only the HTC qualiied
battery with your 0P9O300(HTC331ZLVW):
Battery Pack, model number B0P9O100.
Operating temperature range: 32°F to 104°F
(0°C to 40°C)
NOTE: This product is intended for use with a
certiied Class 2 Limited Power Source, rated 5
Volts DC, maximum 1 Amp power supply unit.
European Union notice
Products with CE marking comply with the R&TTE
Directive (99/5/EC), the EMC Directive (2004/108/
EC), and the Low Voltage Directive (2006/95/
EC) issued by the Commission of the European
Community.
Compliance with these directives implies
conformity to the following European Norms
(in parentheses are the equivalent international
standards).
 EN 50360
 EN 62209-1
 EN 62209-2
 EN 62311
 EN 62479
 EN 50566
 EN 60950-1
 EN 301 489-1
 EN 301 489-3
 EN 301 489-17
 EN 300328
Safety and regulatory guide




EN 300 440-1
EN 300 440-2
EN 302 291-1
EN 302 291-2
0682
Federal Communication Commission
Interference Statement
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy and, if
not installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment of and on, the user is encouraged
to try to correct the interference by one of the
following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the
equipment and receiver.
11
12
Safety and regulatory guide
 Connect the equipment into an outlet on
receiver is connected.
 Consult the dealer or an experienced radio or
television technician for help.
FCC Caution: Any changes or modiications not
expressly approved by the party responsible for
compliance could void the user’s authority to
operate this equipment.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices
The FCC has adopted rules to ensure reasonable
access to telecommunications services for persons
industry uses a rating system for wireless phones
to help hearing device users ind phones that may
be compatible with their hearing devices (hearing
aids and cochlear implants). This hearing-aid
compatibility (HAC) rating system is described in
the American National Standards Institute (ANSI)
C63.19 standard and includes the following ratings:
M-Ratings: For phones that use acoustic coupling
with hearing devices that are not operating in
telecoil mode. Phones rated M3 or M4 meet FCC
HAC requirements and are likely to generate less
radio frequency interference with hearing devices
than phones with lower ratings. M4 is the better/
higher of the two ratings. Your 0P9O300 is rated M4.
T-Ratings: For phones that use inductive coupling
with hearing devices operating in telecoil
mode. Phones rated T3 or T4 meet FCC HAC
requirements and are likely to be more usable with
Safety and regulatory guide
13
a hearing aid’s telecoil than phones that are not
rated. T4 is the better/higher of the two ratings.
Your 0P9O300 is rated T3.
This phone has been tested and rated for use with
hearing aids for some of the wireless technologies
that it uses. However, there may be some newer
wireless technologies used in this phone that have
not been tested yet for use with hearing aids. It
your hearing aid or cochlear implant, to determine
if you hear any interfering noise. Consult your
service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you
have questions about return or exchange policies,
consult your service provider or phone retailer.
The ratings are not guarantees. Trying out the
phone with your hearing device is the best way
to evaluate it for your personal needs. Results will
vary depending on a user’s hearing device and
hearing loss. For example, if some wireless phones
are used near some hearing devices, users may
detect a buzzing, humming, or whining noise.
Some hearing devices are more immune than
others to this interference noise, and phones also
vary in the amount of interference they generate.
If your hearing device happens to be vulnerable to
interference, you may not be able to use a rated
phone successfully.
using hearing aid devices with your 0P9O300.
For information about hearing aids and
digital wireless phones
 FCC Hearing Aid Compatibility and Volume
Control: http://www.fcc.gov/cgb/dro/hearing.
html
 Hearing Aid Compatibility for Wireless
Telephones: http://www.fcc.gov/guides/
hearing-aid-compatibility-wireless-telephones
14
Safety and regulatory guide
Exposure to Radio Frequency Energy
Your wireless device has an internal antenna
that emits radio frequency (RF) energy. Human
exposure to RF energy has been and continues to
be the subject of scientiic research. According to
the U.S. Food and Drug Administration (FDA), “the
weight of scientiic evidence has not linked cell
phones with any health problems.” You can access
this FDA publication and other information on
human exposure to RF energy at:
U.S. Food and Drug Administration:
http://www.fda.gov/Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/
ucm116282.htm
Federal Communications Commission:
http://www.fcc.gov/encyclopedia/radio-frequencysafety
NIH National Institute of Environmental Health
Sciences:
http://www.niehs.nih.gov/health/topics/agents/
cellphones/
Health Canada:
http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/prod/celleng.php
World Health Organization:
http://www.who.int/mediacentre/factsheets/
fs193/en/
IEEE Committee on Man and Radiation:
http://ewh.ieee.org/soc/embs/comar/
International Commission on Non-Ionizing
Radiation Protection:
http://www.icnirp.de/
Specific Absorption Rate (SAR) Testing
Your device has been designed to comply with
applicable limits for RF exposure. These limits
use a unit of measurement called Speciic
Safety and regulatory guide
15
Absorption Rate, or SAR, which refers to the
rate at which the body absorbs RF energy. The
Federal Communications Commission (FCC) has
established a SAR limit for mobile phones of 1.6
W/kg, which applies in the United States and
other countries that follow the FCC’s SAR limit.
This limit is based upon standards developed by
expert non-government organizations, such as the
Institute of Electrical and Electronics Engineers
(IEEE) and the National Council on Radiation
Protection and Measurements (NCRP), and input
from other federal agencies such as the FDA and
EPA. In countries that follow the Council of the
European Union, the SAR limit is 2.0 W/kg.
SAR testing is conducted with the device placed
in common operating positions (e.g., held against
the head, worn on the body) and transmitting
at its highest certified power level in each
frequency band of operation. Because the device
is transmitting at its highest certified power level,
SAR tests capture a worst-case operating scenario
and therefore often do not reflect the amount
of RF exposure during normal, everyday use.
More information on SAR testing is available on
the FCC’s website at http://www.fcc.gov/guides/
wireless-devices-and-health-concerns.
HTC Corp. submitted SAR test results
demonstrating compliance with the FCC’s SAR
limit for wireless devices as part of the FCC’s
equipment certification process for this device.
These results can be accessed via the FCC’s
equipment authorization database (found
at http://transition.fcc.gov/oet/ea/fccid/) by
searching for the device’s FCC ID: NM80P9O300.
This device’s maximum SAR values as reported to
the FCC are:
16
Safety and regulatory guide
SAR Information
Head: 1.09 W/kg@1g (FCC)
Body-worn Accessory: 0.93W/kg@ 1g (FCC)
Head : 0.910 W/kg@ 10g (CE)
Body : 0.295 W/kg@10g (CE)
Body-worn Operation
This device was tested for typical body-worn
operations. A minimum separation distance must
be maintained between the user’s body and the
handset, including the antenna:
 1 cm to comply with the RF exposure requirements
in the U.S.
 1.5 cm to comply with the RF exposure requirements
in Europe.
Third-party belt-clips, holsters, and similar
accessories used by this device should not contain
any metallic components. Body-worn accessories
that do not meet these requirements may not
comply with RF exposure requirements and
should be avoided.
Reducing RF Exposure
Organizations such as the FCC have identiied the
following measures to reduce your exposure to RF
energy:
 Use speaker mode or a hands-free accessory
to minimize time spent with the wireless
device held against your head;
 Increase the distance between the wireless
device and your head and body; and
 Send texts instead of making or receiving
voice calls.
For more information, see the FCC’s web page on
Wireless Devices and Health Concerns at http://
www.fcc.gov/guides/wireless-devices-and-healthconcerns.
Safety and regulatory guide
17
FCC RF Statement
 This equipment has been tested and found
to comply with FCC radiation exposure limits
for use in an uncontrolled environment, in
accordance with the procedures speciied by
FCC rules.
 This equipment has been tested and found
to comply with co-location compliance
requirements for built-in Bluetooth and
WLAN.
 This equipment must not be co-located
or operated in conjunction with any other
antenna or transmitter.
 Use only the supplied or an approved antenna.
Unauthorized antennas, modiications,
or attachments could impair call quality,
damage the phone, or result in violation of
regulations. Do not use the phone with a
damaged antenna. If a damaged antenna
comes into contact with the skin, a burn may
result. Please contact your local dealer for
replacement antenna.
WEEE notice
The Directive on Waste Electrical and Electronic
Equipment (WEEE), which entered into force as
European law on 13th February 2003, resulted
in a major change in the treatment of electrical
equipment at end-of-life.
The purpose of this Directive is, as a irst priority,
the prevention of WEEE, and in addition, to
promote the reuse, recycling and other forms of
recovery of such wastes so as to reduce disposal.
The WEEE logo (shown at the left) on
the product or on its box indicates that
this product must not be disposed of
or dumped with your other household
waste. You are liable to dispose of
all your electronic or electrical waste
equipment by relocating over to the
18
Safety and regulatory guide
speciied collection point for recycling
of such hazardous waste. Isolated
collection and proper recovery of
your electronic and electrical waste
equipment at the time of disposal will
allow us to help conserving natural
resources. Moreover, proper recycling
of the electronic and electrical waste
equipment will ensure safety of
human health and environment. For
more information about electronic and
electrical waste equipment disposal,
recovery, and collection points,
please contact your local city center,
household waste disposal service,
shop from where you purchased the
equipment, or manufacturer of the
equipment.
RoHS compliance
This product is in compliance with Directive 2011/65/
EU of the European Parliament and of the Council of
8 June 2011, on the restriction of the use of certain
hazardous substances in electrical and electronic
equipment (RoHS) and its amendments.
CEC Appliance Efficiency Compliance
The BC logo (shown at the left)
indicates that this product complies
with the California Energy Commission
BC
battery charger systems set forth at
California Code of Regulations Title 20,
Sections 1601 through 1608.
Proprietary Notice
© 2013-2014 HTC Corporation. All rights reserved.
HTC, the HTC logo, HTC Desire, and the HTC Desire
logo are trademarks of HTC Corporation.
Safety and regulatory guide
19
HTC LIMITED WARRANTY
PLEASE READ THIS LIMITED WARRANTY
CAREFULLY TO UNDERSTAND YOUR RIGHTS
AND OBLIGATIONS. THIS LIMITED WARRANTY
CONTAINS A MANDATORY ARBITRATION
AGREEMENT.
BY USING YOUR HTC PRODUCT OR ACCESSORY,
YOU AGREE TO THE LIMITED WARRANTY AND
ARBITRATION AGREEMENT BELOW. IF YOU
DO NOT ACCEPT THIS LIMITED WARRANTY OR
ARBITRATION AGREEMENT, DO NOT USE YOUR
HTC PRODUCT. INSTEAD, PLEASE RETURN IT
WITHIN FOURTEEN (14) DAYS OF PURCHASE TO
THE PROVIDER OR RETAILER FROM WHOM YOU
PURCHASED IT FOR A REFUND. SOME STATES,
PROVINCES OR WIRELESS SERVICE PROVIDERS
ALLOW A LONGER RETURN PERIOD, SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
DEFINITIONS
The following deinitions apply to this Limited
Warranty:
(1) “Product” means a new mobile device
manufactured by or for HTC and purchased
from an authorized retailer that can be
identified by the “HTC” trademark, trade
name, or logo affixed to the mobile device as
originally supplied.
(2) “Screen Replacement Eligible Product” means
a Product intended to be sold in the United
States (i) that is a new mobile device from
the HTC One family manufactured by or for
HTC; (ii) purchased on or between March
25, 2014 and September 30, 2014 from an
authorized retailer; (iii) that can be identified
by the “HTC” trademark, trade name, or logo
affixed to the mobile device as originally
supplied such as the following models:
99HYK010-00, 99HYK012-00, 99HYK178-00,
20
Safety and regulatory guide
99HYJ002-00, 99HYJ004-00, 99HYJ007-00,
99HYH002-00, 99HYH013-00, 99HYH00800, 99HYH018-00, 99HYK010-01, 99HYK01201, 99HYK178-01, 99HYJ002-01, 99HYJ004-01,
99HYJ007-01, 99HYH002-01, 99HYH013-01,
99HYH008-01, 99HYH018-01; and (iv) that
is mechanically and electrically sound (i.e. it
must power on) at the time You submit it to
HTC for warranty service. Notwithstanding
the previous sentence, HTC may designate
additional Products as Screen Replacement
Eligible Products for purposes of this HTC
Limited Warranty. For a current list of Screen
Replacement Eligible Products entitled to
the Screen Replacement Benefit, please
go to: www.htc.com/us/go/screen-eligibleproducts/.
(3) “Accessory” means a new headset, case,
or other secondary component that is not
affixed to the Product at the time of sale
and included in the box; provided that it was
manufactured by or for HTC and purchased
from an authorized retailer and can be
identified by the “HTC” trademark, trade
name, or logo affixed to the to the component
as originally supplied.
(4) “Warranty Period,” for a Product, means
twelve (12) months from the date You
purchased the Product from an authorized
retailer; and for Accessories, including any
media on which software is provided, CDROM, or memory card, means ninety (90)
days from the date You purchased it from an
authorized retailer; unless You and HTC agree
in writing to a different duration.
(5) “Screen Replacement Benefit Period,” for a
Screen Replacement Eligible Product, means
six (6) months from the date You purchased
the Screen Replacement Eligible Product from
Safety and regulatory guide
21
an authorized retailer; unless You and HTC
agree in writing to a different duration.
(6) “State” means a State, the District of Columbia,
and any other United States territory or
possession; however, the Screen Replacement
Beneit is not available in any other United
States territory or possession.
(7) “You” or “Your” means the original retail
purchaser and/or original end-user of the
Product, Screen Replacement Eligible Product
or Accessory.
WHAT IS COVERED BY THIS LIMITED
WARRANTY?
During the Warranty Period HTC warrants that the
Product and Accessory will function properly if
used under normal conditions in accordance with
the printed user instruction materials packaged
with the Product and Accessory or posted on-line
(“Limited Warranty”).
This Limited Warranty is given only to You, and
may not be sold, assigned, transferred, or given
in full or in part to any subsequent purchaser or
acquirer of the Product and Accessory or any
other person. This Limited Warranty gives You
speciic legal rights, and You may also have other
rights which vary from State to State, county to
country, or province to province.
WHAT IS NOT COVERED BY THIS
LIMITED WARRANTY?
This Limited Warranty does not apply other than
to the Product and Accessory. It therefore does
not apply to any non-HTC equipment or any
software whatsoever, whether developed by HTC
or a third party, even if packaged with or installed
on the Product or Accessory prior to purchase
by You. Third party manufacturers, suppliers, or
22
Safety and regulatory guide
publishers may provide warranties for their own
products and You may contact them directly for
service.
EVEN WITH RESPECT TO THE PRODUCT OR
ACCESSORY YOU PURCHASED, THIS LIMITED
WARRANTY SHALL NOT APPLY:
(1) if the Product serial number, the Accessory
date code, the IMEI/MEID number, the water
indicator, or the warranty seal (void label) has
been removed, erased, defaced, or altered, or
is illegible;
(2) to any deterioration of the cosmetic
appearance of the Product or Accessory due
to normal wear and tear;
(3) to consumable parts, such as batteries or
protective coatings that are reasonably
expected to diminish over time, unless failure
has occurred due to a malfunction.
(4) to malfunctions caused by the battery being
improperly installed by You or another person
or by the fact that the seals of the battery
enclosure or the cells are broken or show
evidence of tampering, or by the fact that the
battery has been used in equipment other
than that for which it has been specified;
(5) to malfunctions caused by electrical surges or
other electrical current problems that are not
the fault of the Product or Accessory;
(6) to use not in accordance with the user
manual, rough handling, exposure to
moisture, dampness or extreme thermal or
environmental conditions or a rapid change in
such conditions, corrosion or oxidation;
(7) to unauthorized modifications or connections,
unauthorized opening, repair by use of
unauthorized spare parts, or repair by an
unauthorized person or location;
(8) to accidents, forces of nature, or other
actions beyond the reasonable control of
Safety and regulatory guide
23
HTC (including but not limited to deficiencies
in consumable parts) unless the defect was
caused directly by a malfunction;
(9) to physical damage to the surface of the
Product or Accessory, including but not limited
to cracks or scratches on the LCD screen or
camera lens;
(10) to the function of a wireless network or
other system. HTC does not warrant that the
operation of the Product or Accessory will
be uninterrupted or error-free. HTC makes
no warranty regarding the speed or quality
of service provided by a wireless service
provider;
(11) where the software loaded on the Product,
including but not limited to the operating
system, needs to be upgraded due to
changes in cellular network parameters or the
availability of an updated operating system, if
such updates can be loaded by You;
(12) to any Product in which the bootloader has
been unlocked, or in which the operating
system has been altered, including any failed
attempts to unlock the bootloader or alter
the operating system, regardless whether
such modifications are authorized, approved,
or otherwise sanctioned by HTC; or
(13) to malfunctions caused by the use of the
Product or Accessory with or connection of
the Product to an accessory not approved
or provided by HTC or used in any way other
than its intended use and where such defect
is not the fault of the Product itself. Many
companies sell accessories such as internal
or external batteries, rapid chargers, or signal
boosters that may look like HTC Accessories
and/or claim to meet or exceed HTC
specifications. Use of non-HTC accessories
may void this Limited Warranty.
This Limited Warranty is valid and enforceable
24
Safety and regulatory guide
only in the country where the Product or
Accessory is intended to be sold. Moreover, if the
Product or Accessory is returned to be repaired
under this Limited Warranty in a country other
than where it was intended to be sold, HTC will
attempt to repair the Product or Accessory but
cannot guarantee the outcome or compatibility
with wireless network(s) outside the intended
destination country. Warranty service availability
and response times may vary from country to
country and may also be subject to a registration
requirement in the country of purchase.
WHAT IS COVERED UNDER THE
SCREEN REPLACEMENT BENEFIT?
During the Screen Replacement Beneit Period
HTC will, at no charge to You, provide one repair
or replacement of a cracked, scratched, or broken
screen of the Screen Replacement Eligible Product
caused by an accident from handling that is the
result of an unexpected and unintentional external
event (e.g. drops) that arises from your normal
daily usage of the Screen Replacement Eligible
Product as intended for such Screen Replacement
Eligible Product (“Screen Replacement Beneit”).
This Screen Replacement Beneit is given only to
You, and may not be sold, assigned, transferred,
or given in full or in part to any subsequent
purchaser or acquirer of the Product or any other
person. This Screen Replacement Beneit gives
You speciic legal rights, and You may also have
other rights which vary from State to State.
WHAT IS NOT COVERED UNDER THE
SCREEN REPLACEMENT BENEFIT?
This Screen Replacement Beneit does not apply
other than to the Screen Replacement Eligible
Product. It therefore does not apply to any non-
Safety and regulatory guide
25
eligible product, non-HTC equipment or any
software whatsoever, whether developed by HTC
or a third party, even if packaged with or installed
on the Screen Replacement Eligible Product prior
to purchase by You. Third party manufacturers,
suppliers, or publishers may provide warranties
for their own products and You may contact them
directly for service.
EVEN WITH RESPECT TO THE SCREEN
REPLACEMENT ELIGIBLE PRODUCT THAT YOU
PURCHASED, THIS SCREEN REPLACEMENT
BENEFIT SHALL NOT APPLY:
(1) if the Screen Replacement Eligible Product
serial number or the IMEI/MEID number has
been removed, erased, defaced, or altered, or
is illegible;
(2) if the battery of the Screen Replacement
Eligible Product was improperly installed by
You or another person or if the seals of the
battery enclosure or the cells of the Screen
Replacement Eligible Product are broken or
show evidence of tampering, or if the battery
of the Screen Replacement Eligible Product
has been used in equipment other than that
for which it has been specified;
(3) if the Screen Replacement Eligible Product
has suffered unauthorized modifications or
connections, unauthorized opening, repair by
use of unauthorized spare parts, or repair by
an unauthorized person or location;
(4) if the screen of the Screen Replacement
Eligible Product was damaged by use not
in accordance with the user manual, rough
handling beyond normal use, exposure to
moisture, dampness or extreme thermal or
environmental conditions, or a rapid change in
such conditions, corrosion or oxidation.
This Screen Replacement Benefit is valid and
enforceable only in the United States (excluding
territories and possessions) where the Screen
26
Safety and regulatory guide
Replacement Eligible Product is intended to be
sold. Moreover, if the Screen Replacement Eligible
Product is returned to be repaired under this
Screen Replacement Benefit in a country other
than the United States, HTC will return the Screen
Replacement Eligible Product unrepaired.
DISCLAIMER AND LIMITATION OF
OTHER WARRANTIES AND RIGHTS
TO THE EXTENT PERMITTED BY LAW, THIS
LIMITED WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU
OF ALL OTHER WARRANTIES, REMEDIES,
AND CONDITIONS, WHETHER ORAL,
WRITTEN, STATUTORY, EXPRESS, OR
IMPLIED. HTC DISCLAIMS ALL STATUTORY
AND IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND WARRANTIES
AGAINST HIDDEN OR LATENT DEFECTS, TO
THE EXTENT PERMITTED BY LAW. INSOFAR AS
SUCH WARRANTIES CANNOT BE DISCLAIMED,
HTC LIMITS THE DURATION AND REMEDIES
OF SUCH WARRANTIES TO THE DURATION OF
THIS LIMITED WARRANTY AND THE SCREEN
REPLACEMENT BENEFIT AND, AT HTC’S OPTION,
THE REPAIR OR REPLACEMENT SERVICES
DESCRIBED BELOW. Some States do not allow
limitations on how long an implied warranty lasts,
so the above limitation may not apply to You.
HOW DO I OBTAIN WARRANTY
SERVICE?
In the event of a perceived malfunction in the
Product or Accessory, You should take the
following actions:
Safety and regulatory guide
27
(1) Refer to the user manual and/or resources
available at www.htc.com/support in order to
identify and correct the problem. Please note
that opening of the Product or Accessory may
cause damage that is not covered under the
Limited Warranty.
(2.) If the problem cannot be resolved by reference
to the user manual and/or resources available
at htc.com/support, You should contact the
provider or retailer from which You purchased
the Product or Accessory, contact an HTC
service center, or visit www.htc.com for further
information. Only HTC or an HTC authorized
service center should perform service on the
Product or Accessory.
(3) When You contact the provider, retailer, or
HTC, please be sure to have the following
information available:
a. The model, serial number, and IMEI/ESN
number of the Product or Accessory.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or
bill of sale for the purchase of the Product
or Accessory. You must present a valid
proof of purchase upon making any claims
pursuant to this Limited Warranty. If no
valid proof of purchase is supplied and the
Product or Accessory was manufactured
more than fifteen (15) months prior to
the date the claim is made, HTC has no
obligation to provide support under the
Limited Warranty.
Upon completion of these steps, the provider,
retailer, or HTC will provide You with instructions
regarding how and when the Product or
Accessory should be returned. You may be
responsible for costs in connection with the return
of the Product or Accessory to the provider,
retailer, or HTC.
28
Safety and regulatory guide
If You return the Product or Accessory during the
Warranty Period and it satisfies the terms of this
Limited Warranty, HTC or its authorized agent will,
at its sole discretion, repair or replace it. Repair or
replacement may involve the use of a functionally
equivalent reconditioned Product and/or parts.
The provider, retailer, or HTC will return the
repaired or replacement Product or Accessory
to You in good working condition. Any Product,
Accessory, or parts or components thereof that
are replaced under the terms of this Limited
Warranty become the property of the provider,
retailer, or HTC.
Rather than ask You to return the Product or
Accessory, HTC may instead elect to supply userinstallable parts directly to You to fulfill its Limited
Warranty obligations. You in turn agree to return
the replaced parts if requested by HTC.
Before returning any unit for service, be sure
to back up data and remove any confidential,
proprietary, or personal information, and/or
removable memory from the Product, such
as micro SD cards. HTC is not responsible for
damage to or loss of any programs, data, images,
personal information, or removable storage media.
DURING THE NORMAL REPAIR PROCESS, THE
CONTENTS OF THE PRODUCT WILL LIKELY BE
ERASED, INCLUDING DATA STORED ON EITHER
INSTALLED OR REMOVABLE STORAGE. At HTC’s
sole discretion, the Product or Accessory may be
returned to You in either the original configuration
or as updated to the newest available software.
HTC reserves the right to restrict warranty service
to the country where the Product or Accessory
was intended to be sold. HTC must be notified
of a perceived malfunction during the applicable
Warranty Period in order for You to be eligible for
any remedy under the Limited Warranty. Do not
ship Your Product or Accessory directly to HTC
unless You are asked to do so when following the
Safety and regulatory guide
29
steps above. If You need to return the Product or
Accessory for warranty service, the steps above
must be followed.
HOW DO I CLAIM THE SCREEN
REPLACEMENT BENEFIT?
In the event of a cracked, scratched or broken
screen of the Screen Replacement Eligible
Product, You should take the following actions:
(1) Refer to the resources available at www.htc.
com/support in order to contact an HTC
service center. Only HTC or an HTC authorized
service center should perform service on the
Screen Replacement Eligible Product.
(2) When You contact HTC, please be sure to have
the following information available:
a. The model, serial number, and IMEI/ESN
number of the Screen Replacement Eligible
Product.
b. Your full address and contact information.
c. A copy of the original invoice, receipt
or bill of sale for the purchase of the
Screen Replacement Eligible Product. You
must present a valid proof of purchase
upon making any claims for the Screen
Replacement Benefit. If no valid proof of
purchase is supplied, HTC has no obligation
to provide support under the Screen
Replacement Benefit.
Upon completion of these steps, HTC will provide
You with instructions regarding how and when
the Screen Replacement Eligible Product should
be returned. You may be responsible for costs
in connection with the return of the Screen
Replacement Eligible Product to HTC.
If You return the Screen Replacement Eligible
Product during the Screen Replacement Benefit
Period and it satisfies the terms of the Screen
30
Safety and regulatory guide
Replacement Benefit, HTC or its authorized
agent will, at its sole discretion, repair or replace
it. Repair or replacement may involve the use of
a functionally equivalent reconditioned product
and/or parts. HTC will return the repaired or
replacement product to You in good working
condition. Any Screen Replacement Eligible
Product, parts or components thereof that
are replaced under the terms of the Screen
Replacement Benefit become the property of
HTC.
Before returning any unit for service, be sure
to back up data and remove any confidential,
proprietary, or personal information, and/or
removable memory from the Screen Replacement
Eligible Product, such as micro SD cards. HTC
is not responsible for damage to or loss of any
programs, data, images, personal information, or
removable storage media. DURING THE NORMAL
REPAIR PROCESS, THE CONTENTS OF THE
PRODUCT WILL LIKELY BE ERASED, INCLUDING
DATA STORED ON EITHER INSTALLED OR
REMOVABLE STORAGE. At HTC’s sole discretion,
the Screen Replacement Eligible Product may be
returned to You in either the original configuration
or as updated to the newest available software.
HTC must be notified of the cracked, scratched
or broken screen of the Screen Replacement
Eligible Product during the applicable Screen
Replacement Benefit Period in order for You
to be eligible for any remedy under the Screen
Replacement Benefit. Do not ship Your Screen
Replacement Eligible Product directly to HTC
unless You are asked to do so when following the
steps above. If You need to return the Screen
Replacement Eligible Product for screen repair
service, the steps above must be followed.
Safety and regulatory guide
31
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND
TO THE MAXIMUM EXTENT PERMITTED BY LAW,
HTC SHALL NOT BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL LOSSES OR DAMAGES
OF ANY NATURE WHATSOEVER, INCLUDING
BUT NOT LIMITED TO LOST PROFITS OR
COMMERCIAL LOSS, BUSINESS INTERRUPTION,
LOSS OF BUSINESS INFORMATION, LOSS
OF DATA, LOSS OF PRIVACY, OR LOSS OF
CONFIDENTIALITY. NOTWITHSTANDING THE
FOREGOING AND EVEN IF ANY REMEDY FAILS
OF ITS ESSENTIAL PURPOSE, HTC AND ITS
SUPPLIERS’ ENTIRE LIABILITY UNDER ANY
PROVISION OF THIS LIMITED WARRANTY
SHALL BE LIMITED TO THE AMOUNT ACTUALLY
PAID BY THE CUSTOMER FOR THE PRODUCT.
THESE EXCLUSIONS APPLY EVEN IF HTC
HAS BEEN ADVISED OF THE POSSIBILITY
OF THESE DAMAGES. Some States do not
allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or
exclusion may not apply to You.
AGREEMENT TO ARBITRATE
DISPUTES
ALL DISPUTES ARISING IN ANY WAY FROM THIS
LIMITED WARRANTY OR THE SALE, CONDITION,
USE OR PERFORMANCE OF THE PRODUCT
AND/OR ACCESSORY SHALL BE RESOLVED
EXCLUSIVELY THROUGH FINAL AND BINDING
ARBITRATION, AND NOT BY A COURT OR JURY.
If You intend to seek arbitration under the
preceding paragraph, You must first notify HTC of
the dispute in writing at least 30 days in advance
of initiating the arbitration. Notice to HTC should
be sent to HTC Arbitration Program Administrator,
13920 SE Eastgate Way, Suite 200, Bellevue, WA
32
Safety and regulatory guide
98005. Similarly, if HTC intends to seek arbitration
under the preceding paragraph, HTC must first
notify You of the dispute in writing at least 30
days in advance of initiating the arbitration. The
notice must describe the nature of the claim and
the relief being sought. If You and HTC are unable
to resolve the dispute within 30 days, either You
or HTC may then file an arbitration claim. HTC
will pay any filing fee charged to initiate the
arbitration as well as any administrative and
arbitrator fees charged later by the arbitral body,
unless Your claim is found to be frivolous.
The arbitration shall be conducted before a
single arbitrator, whose award may not exceed,
in form or amount, the relief that a United States
District Court could order under the Limited
Warranty. The arbitration shall be according to
the American Arbitration Association Commercial
Arbitration Rules applicable to consumer disputes
(the “AAA Rules”), except insofar as those rules
would be inconsistent with any part of this
Limited Warranty, including without limitation the
agreement to arbitrate. The arbitration shall be
held in the county in which You are billed for Your
wireless service.
For any arbitration in which Your total monetary
claims, exclusive of attorney’s fees and expert
witness fees, are $5,000 or less, the arbitrator
may, if You prevail, award Your reasonable
attorney’s fees and expert witness fees as part of
any award, but may not grant HTC its attorney’s
fees, expert witness fees, or costs unless the
arbitrator finds that You brought the claim in
bad faith or that Your claim is frivolous under
applicable legal standards. For claims of $5,000
or less, You may decide whether You would prefer
to have the arbitration decided based only on
documents submitted to the arbitrator, or by a
hearing in person or by phone. In a case where
Your total monetary claims, exclusive of attorney’s
fees and expert witness fees, are greater than
Safety and regulatory guide
33
$5,000, the arbitrator may grant to the prevailing
party, or apportion among the parties, reasonable
attorney’s fees, expert witness fees, and costs,
insofar as it is permitted by governing law.
This agreement to arbitrate is subject to the
following additional conditions:
(1) Decisions Concerning Arbitrability or
Enforceability: Notwithstanding the AAA
Rules, any decisions concerning arbitrability of
a particular dispute, including but not limited
to whether a class arbitration is permitted by
this Limited Warranty, shall be resolved by a
proper court, rather than an arbitrator. Any
dispute concerning the enforceability of this
agreement to arbitrate, or any part thereof,
shall also be resolved by a proper court, rather
than an arbitrator.
(2) Waiver of Class Arbitration: NO DISPUTE
WITHIN THE SCOPE OF THE DISPUTE
RESOLUTION CLAUSE MAY BE COMBINED
OR CONSOLIDATED WITH A DISPUTE
INVOLVING ANY OTHER PERSON’S OR
ENTITY’S PRODUCT OR CLAIM. NO
CLASS OR COLLECTIVE ARBITRATION
IS PERMITTED, EVEN IF THE AAA RULES
OR OTHER RULES GOVERNING THE
ARBITRATION WOULD OTHERWISE PERMIT
IT. THE ARBITRATOR IS AUTHORIZED
TO AWARD RELIEF ONLY IN FAVOR OF
THE INDIVIDUAL PARTY SEEKING RELIEF
AND ONLY TO THE EXTENT PERMITTED
TO RESOLVE THAT INDIVIDUAL’S CLAIM,
SUBJECT TO THE RESTRICTIONS IN THIS
LIMITED WARRANTY.
(3) Applicability of Agreement to Arbitrate: IF
THE PROHIBITION ON CLASS ARBITRATIONS
SET FORTH ABOVE IS DEEMED TO BE
UNENFORCEABLE, THEN THE AGREEMENT
TO ARBITRATE WILL NOT APPLY.
34
Safety and regulatory guide
(4) RIGHT TO OPT OUT: This agreement to
arbitrate disputes will apply unless You notify
HTC in writing no later than 30 calendar days
of purchasing the Product or Accessory that
You reject the agreement to arbitrate. You
must include in Your notice of opt-out (a) Your
name and address; (b) the date on which You
purchased the Product or Accessory; (c) the
Product model name; and (d) the IMEI or MEID
or Serial Number of the Product or Accessory.
These numbers can be found on the Product
packaging and on the Product or Accessory.
You must send Your written notice to HTC
Arbitration Program Administrator, 13920 SE
Eastgate Way, Suite 200, Bellevue, WA 98005.
No other form of notice will be effective to opt
out of this agreement to arbitrate. If You opt
out of the agreement to arbitrate, the Limited
Warranty will still apply to You.
GENERAL PROVISIONS
(1) Waiver of Jury Trial: IF A DISPUTE
BETWEEN YOU AND HTC PROCEEDS IN
COURT RATHER THAN OR IN ADDITION
TO IN ARBITRATION, YOU AND HTC
UNCONDITIONALLY WAIVE ANY RIGHT
TO TRIAL BY JURY IN ANY ACTION,
PROCEEDING, OR COUNTERCLAIM ARISING
OUT OF OR RELATING TO THIS LIMITED
WARRANTY.
(2) Governing Law: The Federal Arbitration
Act (the “FAA”) applies to the agreement
to arbitrate. Except as preempted by FAA,
the law of the State of Washington, without
reference to its choice of laws principles, shall
govern this Limited Warranty. Notwitstanding
the foregoing, the laws of Your state of
residence will apply to any tort claims and/
or any claims under any consumer protection
statutes.
Safety and regulatory guide
35
(3) Severability: Except as specifically provided
above, if any provision of this Limited Warranty
is held to be invalid or unenforceable, such
invalidity or unenforceability shall not affect
the enforceability of the remainder of the
Limited Warranty.

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