HTC PO88100 Windows Phone User Manual Statement

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Document ID	1983457
Application ID	7798irGL++UFb7SLeQ2ruA==
Document Description	User Manual Statement
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Document Type	User Manual
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Date Submitted	2013-06-05 00:00:00
Date Available	2013-12-02 00:00:00
Creation Date	2013-05-31 14:23:38
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Document Title	User Manual Statement
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Important Information
for the HTC 8XT
Important Safety Information – page 2
Manufacturer’s Warranty – page 17
General Terms and Conditions of Service – page 22
Important Message from Sprint – page 51
General Precautions
Important Safety
Information
♦♦ General Precautions (page 2)
♦♦ Maintaining Safe Use of and Access to Your Phone
(page 3)
♦♦ Using Your Phone With a Hearing Aid Device
♦♦
♦♦
♦♦
♦♦
(page 9)
Caring for the Battery (page 11)
Radio Frequency (RF) Energy (page 12)
Owner’s Record (page 15)
User Guide Proprietary Notice (page 15)
This booklet contains important operational and safety
information that will help you safely use your phone.
Failure to read and follow the information provided in
this booklet may result in serious bodily injury, death, or
property damage.
There are several simple guidelines to operating your
phone properly and maintaining safe, satisfactory
service.
• To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.
• Speak directly into the mouthpiece.
• Avoid exposing your phone and accessories to
rain or liquid spills. If your phone does get wet,
immediately turn the power off and remove the
battery.
• Do not expose your phone to direct sunlight for
extended periods of time (such as on the dashboard
of a car).
• Although your phone is quite sturdy, it is a complex
piece of equipment and can be broken. Avoid
dropping, hitting, bending, or sitting on it.
Important Safety Information
• Any changes or modifications to your phone not
expressly approved in this document could void your
warranty for this equipment and void your authority
to operate this equipment.
Note: For the best care of your device, only Sprint-
authorized personnel should service your
phone and accessories. Failure to do so may be
dangerous and void your warranty.
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency
Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any mobile
phone for essential communication (e.g., medical
emergencies). Emergency calls may not be possible
on all cellular networks or when certain network
services or mobile phone features are in use. Check
with your local service provider for details.
Using Your Phone While Driving
Talking on your phone while driving (or operating the
phone without a hands-free device) is prohibited in
some jurisdictions. Laws vary as to specific restrictions.
Remember that safety always comes first.
Tip: Purchase an optional hands-free accessory
at your local Sprint Store, or call Sprint at
1-866-866-7509.
Following Safety Guidelines
To operate your phone safely and efficiently, always
follow any special regulations in a given area. Turn your
phone off in areas where use is forbidden or when it
may cause interference or danger.
Important Safety Information
Using Your Phone Near Other Electronic
Devices
Most modern electronic equipment is shielded from
radio frequency (RF) signals. However, RF signals from
wireless phones may affect inadequately shielded
electronic equipment.
RF signals may affect improperly installed or
inadequately shielded electronic operating systems or
entertainment systems in motor vehicles. Check with
the manufacturer or their representative to determine if
these systems are adequately shielded from external
RF signals. Also check with the manufacturer regarding
any equipment that has been added to your vehicle.
Consult the manufacturer of any personal medical
devices, such as pacemakers and hearing aids, to
determine if they are adequately shielded from external
RF signals.
Note: Always turn off the phone in healthcare facilities,
and request permission before using the phone
near medical equipment.
Turning Off Your Phone Before Flying
Turn off your phone before boarding any aircraft. To
prevent possible interference with aircraft systems, the
U.S. Federal Aviation Administration (FAA) regulations
require you to have permission from a crew member
to use your phone while the plane is on the ground.
To prevent any risk of interference, FCC regulations
prohibit using your phone while the plane is in the air.
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn your
phone off when in a blasting area or in other areas
with signs indicating two-way radios should be turned
off. Construction crews often use remote-control RF
devices to set off explosives.
Turn your phone off when you’re in any area that has
a potentially explosive atmosphere. Although it’s rare,
your phone and accessories could generate sparks.
Sparks can cause an explosion or fire, resulting in
bodily injury or even death. These areas are often, but
not always, clearly marked. They include:
Important Safety Information
•
•
•
•
Fueling areas such as gas stations.
Below deck on boats.
Fuel or chemical transfer or storage facilities.
Areas where the air contains chemicals or particles
such as grain, dust, or metal powders.
• Any other area where you would normally be
advised to turn off your vehicle’s engine.
Note: Never transport or store flammable gas, flammable
liquids, or explosives in the compartment of your
vehicle that contains your phone or accessories.
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to play
with it as they could hurt themselves and others,
damage the phone or make calls that increase your
Sprint invoice.
Important Health Information and
Safety Precautions
When using this product, the safety precautions below
must be taken to avoid possible legal liabilities and
damages.
Retain and follow all product safety and operating
instructions. Observe all warnings in the operating
instructions on the product.
To reduce the risk of bodily injury, electric shock, fire,
and damage to the equipment, observe the following
precautions.
Electrical Safety
This product is intended for use when supplied with
power from the designated battery or power supply
unit. Other usage may be dangerous and will invalidate
any approval given to this product.
Important Safety Information
Safety Precautions for Proper Grounding
Installation
CAUTION: Connecting to improperly grounded
equipment can result in an electric shock to your device.
This product is equipped with a USB Cable for
connecting with desktop or notebook computer. Be
sure your computer is properly grounded (earthed)
before connecting this product to the computer.
The power supply cord of a desktop or notebook
computer has an equipment-grounding conductor
and a grounding plug. The plug must be plugged
into an appropriate outlet which is properly installed
and grounded in accordance with all local codes and
ordinances.
Safety Precautions for Power Supply Unit
• Use the correct external power source
local power company. For a product that operates
from battery power or other sources, refer to the
operating instructions that are included with the
product.
This product should be operated only with the
following designated power supply unit(s).
AC Adapter: HTC, TC U250
• Handle battery packs carefully
This product contains a Lithium-ion polymer or
Lithium-ion battery. There is a risk of fire and burns
if the battery pack is handled improperly. Do not
attempt to open or service the battery pack. Do
not disassemble, crush, puncture, short external
contacts or circuits, dispose of in fire or water, or
expose a battery pack to temperatures higher than
60˚C (140˚F).
A product should be operated only from the type
of power source indicated on the electrical ratings
label. If you are not sure of the type of power source
required, consult your authorized service provider or
Important Safety Information
WARNING: To reduce risk of fire or burns, do
not disassemble, crush, puncture, short external
contacts, expose to temperature above 60° C
(140° F), or dispose of in fire or water. Recycle or
dispose of used batteries according to the local
regulations or reference guide supplied with your
product.
Take Extra Precautions
• Keep the device dry and away from water or any
liquid as it may cause a short circuit.
• The phone should only be connected to products
that bear the USB-IF logo or have completed the
USB-IF compliance program.
• Only use the battery with a charging system that has
been qualified with the system per this standard,
IEEE-Std-1725. Use of an unqualified battery or
charger may present a risk of fire, explosion, leakage
or other hazard.
• Avoid dropping the phone. If the phone or battery
is dropped, especially on a hard surface, and the
user suspects damage, take it to a service centre for
inspection.
• If the battery leaks:
▪▪Do not allow the leaking fluid to come in contact
with skin or clothing. If already in contact, flush
the affected area immediately with clean water
and seek medical advice.
▪▪Do not allow the leaking fluid to come in contact
with eyes. If already in contact, DO NOT rub; rinse
with clean water immediately and seek medical
advice.
Important Safety Information
▪▪Take extra precautions to keep a leaking battery
away from fire as there is a danger of ignition or
explosion.
Electrical Safety
• Accessories
▪▪Use only approved accessories.
▪▪Do not connect with incompatible products or
accessories.
• Connection to a car
Seek professional advice when connecting a phone
interface to the vehicle electrical system.
• Faulty and damaged products
▪▪Do not attempt to disassemble the phone or its
accessory.
▪▪Only qualified personnel must service or repair
the phone or its accessory.
General Precautions
You alone are responsible for how you use your
phone and any consequences of its use. You must
always switch off your phone wherever the use of a
phone is prohibited. Use of your phone is subject to
safety measures designed to protect users and their
environment.
• Protect your phone
▪▪Do not use harsh chemicals, cleaning solvents, or
aerosols to clean the device or its accessories.
▪▪Do not attempt to disassemble your phone or its
accessories, only authorised personnel must
do so.
• Avoid hot areas
The product should be placed away from heat
sources such as radiators, heat registers, stoves, or
other products (including amplifiers) that produce
heat.
Avoid using your device after a dramatic
change in temperature
When you move your device between environments
with very different temperature and/or humidity
Important Safety Information
ranges, condensation may form on or within the
device. To avoid damaging the device, allow
sufficient time for the moisture to evaporate before
using the device.
NOTICE: When taking the device from lowtemperature conditions into a warmer environment
or from high-temperature conditions into a cooler
environment, allow the device to acclimate to room
temperature before turning on power.
• Avoid pushing objects into product
Never push objects of any kind into cabinet slots or
other openings in the product. Slots and openings
are provided for ventilation. These openings must
not be blocked or covered.
• Adjust the volume
Turn down the volume before using headphones or
other audio devices.
• Cleaning
Unplug the product from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning, but NEVER
use water to clean the LCD screen.
Regulatory Agency Identifications
For regulatory identification purposes, your product is
assigned a model number of PO88100.
To ensure continued reliable and safe operation of
your device use only the HTC qualified HAC with your
PO88100: Battery Pack, model number BN07100.
Operating temperature range: 32°F to 104°F (0°C to
40°C)
FCC Hearing Aid Compatibility (HAC)
Regulations for Wireless Devices
The FCC has adopted rules to ensure reasonable
access to telecommunications services for persons
with hearing disabilities. As part of this effort, the
industry uses a rating system for wireless phones to
help hearing device users find phones that may be
compatible with their hearing devices (hearing aids
and cochlear implants). This hearing aid compatibility
Important Safety Information
(HAC) rating system is described in the American
National Standards Institute (ANSI) C63.19 standard
and includes the following ratings:
M-Ratings: Used for phones that use acoustic
coupling with hearing devices that are not operating
in telecoil mode. Phones rated M3 or M4 meet FCC
HAC requirements and are less likely to generate
interference with hearing devices than phones with
lower ratings. M4 is the better/higher of the two ratings.
Your HTC 8XT is rated M4.
T-Ratings: Used for phones that use inductive coupling
with hearing devices operating in telecoil mode.
Phones rated T3 or T4 meet FCC HAC requirements
and are more likely to be usable with a hearing aid’s
telecoil than phones that are not rated. T4 is the better/
higher of the two ratings. Your HTC 8XT is rated T4.
This phone has been tested and rated for use with
hearing aids for some of the wireless technologies
that it uses. However, there may be newer wireless
technologies used in this phone that have not been
tested yet for use with hearing aids. It is important to
10
try the different features of this phone thoroughly and in
different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise.
HAC ratings are not guarantees. Results will vary
depending on the user’s hearing device and hearing
loss. Trying out a phone with your hearing device is the
best way to evaluate it for your personal needs.
Hearing aid devices may receive HAC ratings similar to
the HAC ratings that measure immunity to interference
noise from wireless phones. Ask your hearing
healthcare professional for the rating of your hearing
aid.
Sprint further suggests you experiment with multiple
phones while in the store to find the one that works best
with your hearing aid device. Should you experience
interference or find the quality of service unsatisfactory
after purchasing your phone, promptly return it to the
store within 14 days of purchase. (A restocking fee may
be applied to exchanges. Visit sprint.com/returns for
details.) You can find more information about hearing
aid compatibility at: fcc.gov, fda.gov, and
Important Safety Information
accesswireless.org. You can also contact Sprint or the
manufacturer of this phone for information on hearing
aid compatibility.
Getting the Best Hearing Device Experience
With Your Phone
To further minimize interference:
• Set the phone’s display and keypad backlight
settings to ensure the minimum time interval.
• Position the phone so the internal antenna is farthest
from your hearing aid.
• Move the phone around to find the point with least
interference.
•
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most out
of your battery’s performance.
• Recently there have been some public reports of
wireless phone batteries overheating, catching
•
•
•
fire, or exploding. It appears that many, if not all, of
these reports involve counterfeit or inexpensive,
aftermarket-brand batteries with unknown or
questionable manufacturing standards. Sprint is
not aware of similar problems with Sprint phones
resulting from the proper use of batteries and
accessories approved by Sprint or the manufacturer
of your phone. Use only Sprint-approved or
manufacturer-approved batteries and accessories
found at Sprint Stores or through your phone’s
manufacturer, or call 1-866-866-7509 to order.
They’re also available at sprint.com/accessories.
Buying the right batteries and accessories is the
best way to ensure they’re genuine and safe.
In order to avoid damage, charge the battery only in
temperatures that range from 32° F to 104° F (0° C
to 40° C).
Don’t use the battery charger in direct sunlight or in
high humidity areas, such as the bathroom.
Never dispose of the battery by incineration.
Keep the metal contacts on top of the battery clean.
Important Safety Information
11
• Don’t attempt to disassemble or short-circuit the
battery.
• The battery may need recharging if it has not been
used for a long period of time.
• It’s best to replace the battery when it no longer
provides acceptable performance. It can be
recharged hundreds of times before it needs
replacing.
• Don’t store the battery in high temperature areas for
long periods of time. It’s best to follow the storage
rule:
▪▪-4° F to 104° F (-20° C to 40° C)
Disposal of Lithium Ion (Li-Ion) Batteries
Do not handle a damaged or leaking Li-Ion battery as
you can be burned.
For safe disposal options of your Li-Ion batteries,
contact your nearest Sprint authorized service center.
12
Special Note: Be sure to dispose of your battery
properly. In some areas, the disposal of batteries in
household or business trash may be prohibited.
Radio Frequency (RF) Energy
Understanding How Your Phone Operates
Your phone is basically a radio transmitter and receiver.
When it’s turned on, it receives and transmits radio
frequency (RF) signals. When you use your phone, the
system handling your call controls the power level.
Knowing Radio Frequency Safety
The design of your phone complies with updated
NCRP standards described below.
In 1991–92, the Institute of Electrical and Electronics
Engineers (IEEE) and the American National
Standards Institute (ANSI) joined in updating
ANSI’s 1982 standard for safety levels with respect
to human exposure to RF signals. More than 120
scientists, engineers and physicians from universities,
government health agencies and industries
Important Safety Information
developed this updated standard after reviewing
the available body of research. In 1993, the Federal
Communications Commission (FCC) adopted this
updated standard in a regulation. In August 1996, the
FCC adopted hybrid standard consisting of the existing
ANSI/IEEE standard and the guidelines published
by the National Council of Radiation Protection and
Measurements (NCRP).
Body-Worn Operation
To maintain compliance with FCC RF exposure
guidelines, if you wear a handset on your body, use
a Sprint-supplied or Sprint-approved carrying case,
holster or other body-worn accessory. If you do not
use a body-worn accessory, ensure the antenna is at
least 7/24 inch (1.0 centimeters) from your body when
transmitting. Use of non-Sprint-approved accessories
may violate FCC RF exposure guidelines.
For more information about RF exposure, visit the FCC
website at fcc.gov.
FCC RF Radiation Exposure Statement
This equipment has been tested and found to comply
with co-location compliance requirements for built-in
Bluetooth and WLAN. This equipment must not be
co-located or operated in conjunction with any other
antenna or transmitter.
Specific Absorption Rates (SAR) for
Wireless Phones
The FCC’s RF exposure standards employ a unit of
measurement known as the Specific Absorption Rate
(SAR).
The SAR value of a phone is the result of an extensive
testing, measuring and calculation process. It does
not represent how much RF the phone emits. All
phone models are tested at their highest value in strict
laboratory settings. But when in operation, the SAR
of a phone can be substantially less than the level
reported to the FCC. This is because of a variety of
factors including its proximity to a base station antenna,
Important Safety Information
13
phone design and other factors. What is important
to remember is that each phone meets strict federal
guidelines. The FCC states that comparing the SAR
values of different devices as an indicator of safety
may be misleading (for more information, see the
FCC’s website at http://www.fcc.gov/guides/wirelessdevices-and-health-concerns).
All phones must meet the federal standard, which
was designed to incorporate a substantial margin of
safety. The FCC considers devices with SAR values at
or below the federal standard of 1.6 W/kg to be safe for
use by the public.
The highest reported SAR values of the HTC 8XT/
PO88100 are:
Head: 0.77 W/kg@1g
Body: 1.03 W/kg@1g
FCC Radio Frequency Emission
This phone meets the FCC Radio Frequency Emission
Guidelines.
14
FCC ID number: NM8PO88100
More information on the phone’s SAR can be found
from the following FCC website:
http://fcc.gov/oet/ea/.
FCC Notice
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Operation on the 5.15-5.25 GHz frequency band is
restricted to indoor use only. The FCC requires indoor
use for the 5.15-5.25 GHz band to reduce the potential
for harmful interference to co-channel Mobile Satellite
Systems. Therefore, it will only transmit on the 5.255.35 GHz, 5.47-5.75 GHz and 5.725-5.825 GHz band
when used outdoors.
Important Safety Information
Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
Note: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient the direction of the internal antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Owner’s Record
The model number, regulatory number, and serial
number are located on a nameplate inside the battery
compartment. Record the serial number in the space
provided below. This will be helpful if you need to
contact us about your phone in the future.
Model: PO88100
Serial No.:
Proprietary Notice
© 2013 HTC Corporation. All rights reserved. HTC and
the HTC logo are trademarks of HTC Corporation.
Important Safety Information
15
Disposing notice:
Manufacturer’s Warranty
Disposing of Your Phone
Like many electronic devices, your phone contains
materials and substances that may be hazardous to the
environment if not properly disposed of. Additionally,
discarding a mobile phone in a landfill may be illegal
in some jurisdictions. For information on how to safely
dispose of your phone, please refer to Sprint’s recycling
information at sprint.com/recycle. You may also safely
dispose of this phone through HTC’s free mail-back
program at freeurecycle.com.
Your device has been designed to provide you with
reliable, worry-free service. If for any reason you have
a problem with your equipment, please refer to the
manufacturer’s warranty in this section.
For information regarding the terms and conditions of
service for your device, please visit sprint.com or call
Sprint Customer Service at 1-888-211-4727.
Manufacturer’s Warranty
12 Month Limited Warranty
HTC Corporation (the Company) warrants to the
original retail purchaser of this HTC handheld
portable cellular telephone, that should this product
or any part thereof during normal consumer usage
and conditions, be proven defective in material or
workmanship that results in product failure within the
16
Important Safety Information
first twelve (12) month period from the date of purchase,
such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the Company’s option, without charge
for parts or labor directly related to the defect(s).
The antenna, keypad, display, rechargeable battery
and battery charger, if included, are similarly warranted
for twelve (12) months from date of purchase.
This Warranty extends only to consumers who
purchase the product in the United States or Canada
and it is not transferable or assignable.
This Warranty does not apply to:
(a) Product subjected to abnormal use or
conditions, accident, mishandling, neglect,
unauthorized alteration, misuse, improper
installation or repair or improper storage;
(b) Product whose mechanical serial number or
electronic serial number has been removed, altered
or defaced;
Manufacturer's Warranty
17
(c) Damage from exposure to moisture, humidity,
excessive temperatures or extreme environmental
conditions;
(d) Damage resulting from connection to, or use
of any accessory or other product not approved or
authorized by the Company;
(e) Defects in appearance, cosmetic, decorative or
structural items such as framing and nonoperative
parts;
(f) Product damaged from external causes such as
fire, flooding, dirt, sand, weather conditions, battery
leakage, blown fuse, theft or improper usage of any
electrical source.
The Company disclaims liability for removal or
reinstallation of the product, for geographic coverage,
for inadequate signal reception by the antenna or for
communications range or operation of the cellular
system as a whole.
Before sending your wireless device to HTC
Corporation for repair or service, please note that any
18
personal data or software stored on the device may be
inadvertently erased or altered. Therefore, we strongly
recommend you make a back up copy of all data and
software contained on your device before submitting it
for repair or service.
This includes all contact lists, downloads (i.e., thirdparty software applications, ring tones, games and
graphics) and any other data added to your device.
In addition, if your wireless device utilizes a Multimedia
card, please remove the card before submitting the
device and store for later use when your device is
returned, HTC Corporation is not responsible for and
does not guarantee restoration of any third-party
software, personal information or memory data
contained in, stored on, or integrated with any wireless
device, whether under warranty or not, returned to HTC
Corporation for repair or service.
To obtain repairs or replacement within the terms of
this Warranty, the product should be delivered with
proof of Warranty coverage (e.g., dated bill of sale), the
consumer’s return address, daytime phone number or
Manufacturer's Warranty
fax number and complete description of the problem,
transportation prepaid.
Please follow the steps at www.htc.com/us/
support or return to the place of purchase for repair or
replacement processing. In addition, for reference to
an authorized Warranty station in your area, you may
telephone in the United States: +1(866) 449-8358.
THE EXTENT OF THE COMPANY’S LIABILITY UNDER
THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT PROVIDED ABOVE AND, IN NO
EVENT, SHALL THE COMPANY’S LAIBILITY EXCEED
THE PURCHASE PRICE PAID BY PURCHASER FOR
THE PRODUCT.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO
THE DURATION OF THIS WRITTEN WARRANTY. ANY
ACTION FOR BREACH OF ANY WARRANTY MUST
BE BROUGHT WITHIN A PERIOD OF 18 MONTHS
FROM DATE OF ORIGINAL PURCHASE. IN NO CASE
SHALL THE COMPANY BE LIABLE FOR AN SPECIAL
CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR
BREACH OF THIS OR ANY OTHER WARRANTY,
EXPRESS OR IMPLIED, WHATSOEVER. THE
COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN
RENDERING SERVICE UNDER THIS WARRANTY OR
LOSS OF USE DURING THE TIME THE PRODUCT IS
BEING REPAIRED OR REPLACED.
No person or representative is authorized to assume for
the Company any liability other than expressed herein
in connection with the sale of this product.
Some states or provinces do not allow limitations on
how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damage so the
above limitation or exclusions may not apply to you.
This Warranty gives you specific legal rights, and you
may also have other rights, which vary from state to
state.
IN USA AND CANADA: Please go to
www.htc.com/us/support
Manufacturer's Warranty
19
Privacy Restrictions
Some countries require full disclosure of recorded
telephone conversations, and stipulate that you must
inform the person with whom you are speaking that
the conversation is being recorded. Always obey the
relevant laws and regulations of your country when
using the recording feature of your device.
Weather Disclaimer
ANY WEATHER, STOCK, OR OTHER INFORMATION,
DATA, OR DOCUMENTATION (“ACCESSED
INFORMATION”) ARE PROVIDED “AS IS” AND
WITHOUT ANY WARRANTY OR ANY TECHNICAL
SUPPORT. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, HTC AND ITS AFFILIATES expressly
disclaim any and all representations and warranties,
arising by law or otherwise, related to the Accessed
Information, including without limitation any express or
implied representation or warranty of merchantability,
fitness for a particular purpose, non-infringement,
quality, accuracy, completeness, effectiveness,
20
reliability, or usefulness. Without limiting the foregoing,
it is further understood that HTC and its Affiliates are not
responsible for any use or of the Accessed Information
or the results arising from such use, and that you use
such information at your own risk.
Warranty Disclaimer
Your warranty is invalidated if you open or tamper with
the device’s outer casing.
OF THE FORESEEABILITY THEREOF OR WHETHER
HTC OR ITS AFFILIATES HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. AND IN NO
EVENT SHALL THE TOTAL LIABILITY OF HTC OR ITS
AFFILIATES EXCEED THE AMOUNT RECEIVED FROM
YOU, REGARDLESS OF THE LEGAL THEORY UNDER
WHICH THE CAUSE OF ACTION IS BROUGHT. THE
FOREGOING DOES NOT AFFECT ANY STATUTORY
RIGHTS WHICH MAY NOT BE DISCLAIMED.
Limitation o f Damages
TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HTC OR
ITS AFFILIATES BE LIABLE TO YOU, ANY USER,
OR THIRD PARTY FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, INCIDENTAL OR PUNITIVE
DAMAGES OF ANY KIND, ARISING IN CONTRACT,
TORT, OR OTHERWISE, INCLUDING, BUT NOT LIMITED
TO, INJURY, LOSS OF REVENUE, LOSS OF GOODWILL,
LOSS OF BUSINESS OPPORTUNITY, LOSS OF
DATA, AND/OR LOSS OF PROFITS, REGARDLESS
Manufacturer's Warranty
Manufacturer's Warranty
21
General Terms and
Conditions of Service
Please note that these terms may not be the
most current version. A current version of the
terms is available at our website at sprint.com/
termsandconditions or upon request.
Para solicitar esta literatura en español, por
favor contactar a 1-800-777-4681 o visitar a
sprint.com/espanol.
Basic Definitions
In this document: (1) “we,” “us,” “our,” and “Sprint” mean
Sprint Solutions, Inc., as contracting agent on behalf
of the applicable Sprint affiliated entities providing the
products and Services; (2) “you,” “your,” “customer,”
and “user” mean an account holder with us or any user
of our Devices or Services; (3) “Device” means any
phone, aircard, mobile broadband device, any other
22
device, accessory, or other product that we provide
you, we sell to you, or is active on your account with
us; and (4) “Service” means Sprint-branded offers,
rate plans, options, wireless services, billing services,
applications, programs, products, software, or Devices
on your account with us. “Service(s)” also includes any
other product or service that we offer or provide to you
that references these General Terms and Conditions of
Service (“Ts&Cs”).
The Service Agreement
These Ts&Cs are part of your service agreement
with us (the “Agreement”) and constitute a contract
under which we provide you Services under terms
and conditions that you accept. THIS AGREEMENT
CONTAINS A MANDATORY ARBITRATION PROVISION
WITH A CLASS WAIVER, A REPRESENTATIVE ACTION
WAIVER, AND A JURY WAIVER PROVISION. In
addition to these Ts&Cs, there are several parts of the
Agreement, which includes but is not limited to the
following: (i) the subscriber agreement and transaction
materials that you receive and accept; (ii) the plan(s)
General Terms and Conditions of Service
v.7-1-13
that you chose as set forth in our written services and
transaction materials that we provide or refer you to
during the sales transaction, including on-line and
telephone transactions (if your service plan is not
specifically set forth in any in-store brochure or printed
materials, the requirements and terms set forth in the
current written Agreement and transaction materials
apply); (iii) any confirmation materials and invoices that
we may provide to you; and (iv) the terms set forth in
the coverage map brochures. It is important that you
carefully read all of the terms of the Agreement.
Additional Terms
Additional terms will apply when you use certain
applications, programs, Devices, and services, and
these terms will be provided to you prior to your use of
the items. Depending on who provides the items, the
terms may come from Sprint or a third party. You are
subject to any terms provided by the third party, and
the terms are directly between you and that third party.
Sprint is not responsible for these third-party items and
associated terms. Additional terms will also apply if
v.7-1-13
you activate Services as part of a bundle with another
company’s services (for example, cable services,
home phone services, etc.). The additional terms for
bundled Services may either modify or replace certain
provisions in these Ts&Cs, including terms relating to
activation, invoicing, payment, and disputing charges.
Also, a different dispute resolution provision may apply
to services provided by another company (the dispute
resolution provisions in this Agreement will still apply
to our Services). You will be provided details on any
additional terms with your selection of any bundled
Service. For employee and organization discounts,
the discount percentage may vary from month-tomonth based on the terms of the agreement between
your employer, association, or organization and
Sprint. The discount will be zero after your agreement
or your organization’s agreement with Sprint ends.
Additional terms and eligibility requirements regarding
organization discounts will be provided to you.
General Terms and Conditions of Service
23
Our Policies
Services are subject to our business policies, practices,
and procedures (“Policies”). You agree to adhere to all
of our Policies when you use our Services. Our Policies
are subject to change at anytime with or without notice.
When You Accept The Agreement
You must have the legal capacity to accept the
Agreement. You accept the Agreement when you do
any of the following: (a) accept the Agreement through
any printed, oral, or electronic statement, including
on the Web by electronically marking that you have
reviewed and accepted; (b) attempt to or in any way
use the Services; (c) pay for the Services; or (d) open
any package or start any program that says you are
accepting the Agreement when doing so. If you don’t
want to accept the Agreement, don’t do any of these
things.
24
Term Commitments & Early Termination
Fees
Sprint provides a variety of Services, some of which
require you to maintain Your Services on a month
to month basis or for a minimum term, usually 1 or
2 years (“Term Commitment”). If your Agreement
contains a Term Commitment, you will be charged a
fee (“Early Termination Fee”) for each line of Service
that you terminate early (i.e., prior to satisfying the
Term Commitment) or for each line of Service that we
terminate early for good reason (for example, violating
the payment or other terms of the Agreement) but such
Early Termination Fee will be prorated based on your
remaining Term Commitment. Early Termination Fees
are a part of our rates. Any Term Commitment, the
length of the Term Commitment, and the applicable
Early Termination Fee amounts and proration will be
disclosed to you during the sales transaction. Carefully
review any Term Commitment and Early Termination
Fee requirements prior to selecting Services. After
you have satisfied your Term Commitment, your
General Terms and Conditions of Service
v.7-1-13
Services continue on a month-to-month basis under
the then-current Terms and Conditions and Service
policies. Services offered on a subscription basis, as
described in the “Account & Service Charges” section,
may not require a Term Commitment and may not
automatically renew. As explained directly below, there
are instances when you will not be responsible for an
Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early
Termination Fee
You aren’t responsible for paying an Early Termination
Fee when terminating Services: (a) provided on a
month-to-month basis; (b) provided on a subscription
basis that do not include a Term Commitment; (c)
consistent with our published trial period return policy;
or (d) in response to a materially adverse change that
we make to the Agreement as described directly below.
v.7-1-13
Our Right To Change The Agreement &
Your Related Rights
We may change any part of the Agreement at any
time, including, but not limited to, rates, charges,
how we calculate charges, discounts, coverage,
technologies used to provide services, or your terms
of Service. If you lose your eligibility for a particular rate
plan or if a particular rate plan is no longer supported
or available, we may change your rate plan to one
for which you qualify. We will provide you notice of
material changes—and we may provide you notice of
non-material changes—in a manner consistent with
this Agreement (see “Providing Notice To Each Other
Under The Agreement” section). If a change we make to
the Agreement is material and has a material adverse
effect on Services under your Term Commitment, you
may terminate each line of Service materially adversely
affected without incurring an Early Termination Fee
only if: (a) you call us within 30 days after the effective
date of the change; (b) you specifically advise us that
you wish to cancel Services because of a material
General Terms and Conditions of Service
25
change to the Agreement that we have made; and (c)
we fail to negate the change after you notify us of your
objection to it. If you do not notify us and cancel Service
within 30 days of the change, an Early Termination Fee
will apply if you terminate Services before the end of
any applicable Term Commitment.
Our Right To Suspend Or Terminate
Services
We can, without notice, suspend or terminate any
Service at any time for any reason. For example, we
can suspend or terminate any Service for the following:
(a) late payment; (b) exceeding an Account Spending
Limit; (c) harassing/threatening/abusing/offending our
employees or agents; (d) providing false or inaccurate
information; (e) interfering with our operations; (f)
using/suspicion of using Services in any manner
restricted by or inconsistent with the Agreement and
Policies; (g) breaching, failing to follow, or abusing the
Agreement or Policies; (h) providing false, inaccurate,
dated, or unverifiable identification or credit information
26
or becoming insolvent or bankrupt; (i) modifying
a Device from its manufacturer specifications (for
example, rooting the device); (j) failing to use our
Services for an extended period of time; (k) failing
to maintain an active Device in connection with our
Services; or (l) if we believe the action protects our
interests, any customer’s interests, or our networks.
Your Right To Change Services & When
Changes Are Effective
The account holder can typically change Services
upon request. In some instances, changes may be
conditioned on payment of an Early Termination
Fee or certain other charges, or they may require a
new Term Commitment. Changes to Services are
usually effective at the start of the next full invoicing
cycle. If the changes take place sooner, your invoice
may reflect pro-rated charges for your old and new
Services. We may, but are not obligated to, provide
you the opportunity to authorize someone else to
make changes to your Services, which will include the
General Terms and Conditions of Service
v.7-1-13
authority to make changes that will extend your Term
Commitment. You are responsible for any changes to
your Services made by a person you authorize, and
those changes will be treated as modifications to this
Agreement.
Your Right To Terminate Services
You can terminate Services at any time by calling
us and requesting that we deactivate all Services. In
addition, if you return or provide your Device to Sprint
and fail to either deactivate service on the Device
or activate another Device in connection with your
Service, we reserve the right to terminate your Service,
and if you are subject to a Term Commitment, you may
be charged all or part of an Early Termination Fee. You
are responsible for all charges billed or incurred prior
to deactivation. If Services are terminated before the
end of your invoicing cycle, we won’t prorate charges
to the date of termination and you won’t receive a credit
or refund for any unused Services. Except as provided
above, if you are subject to an Early Termination Fee,
v.7-1-13
you must also pay the invoiced Early Termination Fee
for each line of Service that you terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition that
you have and maintain satisfactory credit according
to our standards and policies. You agree to provide
information that we may request or complete any
applications that we may provide you to facilitate our
review. We rely on the credit information you furnish,
credit bureau reports or other data available from
commercial credit reference services, and other
information (such as payment history with us) to
determine whether to provide or continue to provide
you Services. The Services we offer you can vary based
on your credit history. We may at any time, based on
your credit history, withdraw or change Services or
place limits or conditions on the use of our Services.
You agree to provide us updated credit information
upon request. We may provide your payment history
and other account billing/charge information to any
credit reporting agency or industry clearinghouse.
General Terms and Conditions of Service
27
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically
based on credit history, payment history, or to prevent
fraud) that we place on the amount of unpaid charges
you can accumulate on your account, regardless of
when payment on those charges is due. We reserve the
right to determine which charges count toward an ASL.
If you have an ASL, we may suspend your Services
without prior notice if your account balance reaches
the ASL, even if your account is not past due. We may
impose or increase an ASL at any time with notice. An
ASL is for our benefit only and should not be relied on
by you to manage usage.
Deposits & Returning Deposits
We may at any time require a deposit as a guarantee
of payment for you to establish or maintain Service
(“Deposit”). By providing us a Deposit, you grant us
a security interest for all current or future amounts
owed to us. We may change the Deposit at any time
with notice. You can’t use a Deposit to make or delay
28
payments. The Deposit, the length of time we hold the
Deposit, and changes to the Deposit are determined
based on your credit history, payment history, and other
factors. Unless prohibited by law, we may mix Deposits
with our other funds and it won’t earn interest, and we
reserve the right to return the Deposit as a credit on
your invoice at anytime. If your Services are terminated
for any reason, we may keep and apply your Deposit
to any outstanding charges. We’ll send any remaining
portion of the Deposit to your last known address within
90 days after your final invoice—if it is returned to us, we
will forward it on to the appropriate state authorities to
the extent required by law.
Restrictions On Using Services
You can’t use our Services: (a) in a way that could
cause damage or adversely affect any of our other
customers or our reputation, networks, property, or
Services; or (b) in any way prohibited by the terms
of our Services, the Agreement, or our Policies. You
cannot in any manner resell the Services to another
party. For additional restrictions on the use of our
General Terms and Conditions of Service
v.7-1-13
Services, see our Acceptable Use Policy and Visitors
Agreement, which are available on our website, and the
detailed plan or other information on Services that we
provide or refer you to during the sales transaction.
Your Device, Number & Email Address
We don’t manufacture any Device that we might sell
to you or that is associated with our Services, and we
aren’t responsible for any defects, acts, or omissions
of the manufacturer. The only warranties on your
Device are the limited warranties given to you by the
manufacturer directly or that we pass through. Device
performance may vary based on device specifications
(for example, a device’s software, memory, and
storage), and device performance may impact access
to all of our Services. Your Device is designed to be
activated on our networks and in other coverage areas
that we may make available to you. As programmed,
it will not accept wireless service from another carrier.
Except for any legal right you may have to port/transfer
your phone number to another carrier, you have no—
and cannot gain any (for example, through publication,
v.7-1-13
use, etc.)—proprietary, ownership, or other rights to any
phone number, identification number, email address,
or other identifier that we assign to you, your Device, or
your account. We’ll notify you if we decide to change
or reassign them. Your CDMA Sprint PCS phone
may have software programming lock that protects
certain of the handset’s operating parameters against
unauthorized reprogramming. If your device has a
software programming lock, and you wish to obtain the
software program lock code for your CDMA Sprint PCS
phone, please visit sprint.com or call 1-888-211-4727
for information and eligibility requirements.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from
us will be successful. If you authorize another carrier to
transfer a number away from us, then that is considered
a request by you to us to terminate all of the Services
associated with that number. You’re responsible for all
charges billed or incurred prior to deactivation and for
any applicable Early Termination Fees.
General Terms and Conditions of Service
29
Coverage; Where Your Device Will Work;
Service Speeds
Our coverage maps are available at our authorized
retail locations and on sprint.com. The specific
network coverage you get will depend on the radio
transmissions your Device can pick up and Services
you’ve chosen. Our coverage maps provide high level
estimates of our coverage areas when using Services
outdoors under optimal conditions. Coverage isn’t
available everywhere. Coverage and Service speeds
are not guaranteed. Coverage is subject to change
without notice. Service speeds may depend on the
Service purchased. Actual speeds will vary. Estimating
wireless coverage, signal strength, and Service speed
is not an exact science. There are gaps in coverage
within our estimated coverage areas that-along with
other factors both within and beyond our control
(for example, network problems, network or Internet
congestion, software, signal strength, your Device,
structures, buildings, weather, geography, topography,
server speeds of the websites you access, actions of
30
third parties, etc.)-may result in dropped and blocked
connections, slower Service speeds, or otherwise
impact the quality of Service. Services that rely on
location information, such as E911 and GPS navigation,
depend on your Device’s ability to acquire satellite
signals (typically not available indoors) and network
coverage. While your Device is receiving a software
update, you may be unable to use your Device in any
manner until the software update is complete.
Roaming
The term “roaming” typically refers to coverage on
another carrier’s network that we may make available
to you based on our agreements with other carriers.
These agreements may change from time to time, and
roaming coverage is subject to change without notice.
Your ability to receive roaming coverage depends on
the radio transmissions your Device can pick up and the
availability of roaming coverage. We make no guarantee
that roaming coverage will be available. Roaming
coverage may exist both within and outside our network
coverage areas. Your Device will generally indicate when
General Terms and Conditions of Service
v.7-1-13
you’re roaming. Depending on your Services, separate
charges or limits on the amount of minutes used while
roaming may apply. Certain Services may not be available
or work the same when roaming (for example, data
Services, voicemail, call waiting, etc.). For information on
whether roaming applies, see your service plan details.
About Data Services & Content
Our data Services and your Device may allow you
to access the Internet, text, pictures, video, games,
graphics, music, email, applications, sound, and
other materials (“Data Content”) or send Data Content
elsewhere. Some Data Content is available from us or
our vendors, while other Data Content can be accessed
from others (for example, third party websites, games,
ringers, applications, etc.). We make absolutely no
guarantees about the Data Content that you access
on your Device. Data Content may be: (1) unsuitable
for children/minors; (2) unreliable or inaccurate; or
(3) offensive, indecent, or objectionable. You’re solely
responsible for evaluating the Data Content accessed
by you or anyone through your Services. We strongly
v.7-1-13
recommend that you monitor data usage by children/
minors. Data Content from third parties may also harm
your Device or its software. We are not responsible
for any Data Content. We are not responsible for any
damage caused by any Data Content that you access
through your Services, that you load on your Device,
or that you request that our representatives access
or load on your Device. To protect our networks and
Services or for other reasons, we may place restrictions
on accessing certain Data Content (such as certain
websites, applications, etc.); impose separate charges;
limit throughput or the amount of data that you can
transfer; or otherwise limit or terminate Services. If we
provide you storage for Data Content that you have
purchased, then we may delete the Data Content
without notice or place restrictions/limits on the use
of storage areas. Data Content stored on a Device,
transmitted over our networks, or stored by Sprint may
be deleted, modified, or damaged. You may not be
able to make or receive voice calls while using data
Services. Data Content provided by our vendors or third
parties is subject to cancellation or termination at any
General Terms and Conditions of Service
31
time without notice to you, and you may not receive a
refund for any unused portion of the Data Content.
Specific Terms & Restrictions On Using
Data Services
In addition to the rules for using all of our other Services,
unless we identify the Service or Device that you have
selected as specifically intended for that purpose (for
example, wireless routers, Data Link, etc.), you can’t
use our data Services: (1) with server devices or host
computer applications or other systems that drive
continuous, heavy traffic or data sessions; (2) as a
substitute or backup for private lines or frame relay
connections; or (3) for any other unintended use as we
determine in our sole discretion. We reserve the right
to limit, suspend, or constrain any heavy, continuous
data usage that adversely impacts our networks’
performance or hinders access to our networks. If your
Services include Web or data access, you also can’t
use your Device as a modem for computers or other
equipment, unless we identify the Service or Device
32
you have selected as specifically intended for that
purpose (for example, with “phone as modem” plans,
Sprint Mobile Broadband card plans, wireless router
plans, etc.).
Software License
If Sprint provides you software as part of the Service
and there are not software license terms provided with
the software (by Sprint or by a third party), then Sprint
grants you a limited, revocable, non-exclusive, nontransferable license to use the software to access the
Services for your own individual use. You will not sell,
resell, transfer, copy, translate, publish, create derivative
works of, make any commercial use of, modify, reverse
engineer, decompile, or disassemble the software.
Sprint may revoke this license at any time.
Fees, Activation & Miscellaneous
Charges
Based on our Policies, we may charge activation,
prepayment, reactivation, program, or other fees
General Terms and Conditions of Service
v.7-1-13
to establish, change, or maintain Services. Certain
transactions may also be subject to a charge (for
example, convenience payment, changing phone
numbers, handset upgrades, etc.). You will be provided
notice of these types of fees before we complete the
requested transaction.
Account & Service Charges
You are responsible for all charges associated with
your account and the Services on your account,
no matter who adds or uses the Services. Charges
include, but are not limited to, the monthly recurring
charges, usage charges, charges for additional
services, taxes, surcharges, and fees associated with
your Services. These charges are described or referred
to during the sales transaction, in our marketing
materials, and in confirmation materials that we may
send to you. Depending on your Services, charges for
additional services may include operator and directory
assistance, voicemail, call forwarding, data calls, texts,
and Web access. If you (the account holder) allow end
users to access or use your Devices, you authorize
v.7-1-13
end users to access, download, and use Services.
You may have the opportunity to purchase Services
on a subscription basis where we assess subscription
charges that allow you access to the Services and/or
provide you a certain amount of use of the Services for
a defined period of time. Depending on your Service,
certain types of subscription charges may be assessed
automatically upon activation and automatically
assessed for subsequent subscription periods.
Subscription Services offered on a recurring basis
do not end until terminated by you or us. Subscription
charges for recurring Services occur at the beginning
of each bill cycle. Information regarding your bill cycle
for subscription Services will be provided when you
order the Services. For Services offered on a per-day
basis, you will generally be charged for use before or
at the time of use. In certain instances, we may charge
you at some point after you use the Services. Unless
otherwise disclosed, Services offered on a per-day
basis end 24 hours after Service is initiated.
General Terms and Conditions of Service
33
How We Calculate Your Charges For
Billing Purposes
Regular Voice Calls: We round up partial minutes of use
to the next full minute. Time starts when you press “Talk”
or your Device connects to the network and stops when
you press “End” or the network connection otherwise
breaks. You’re charged for all calls that connect, even to
answering machines, voicemail, or voice transcription
services. You won’t be charged for unanswered
calls or if you get a busy signal. For incoming calls
answered, you’re charged from the time shortly before
the Device starts ringing until you press “End” or the
network connection otherwise breaks. If charges vary
depending on the time of day that you place or receive
calls (for example, Nights and Weekend plans), you’re
charged for the entire call based on the rate that applies
to the time period in which the call starts. Call time for
a single call may be subject to a maximum duration
and may be automatically terminated if the maximum
duration is exceeded. Rates that vary based on the time
of access will be determined based on the location of
34
the network equipment providing service and not the
location of your Device or your Device’s area code (if
applicable).
Push-to-Talk Charges: Charges for push-to-talk
calls are billed to the person who starts the call and
calculated by multiplying the duration of the call by
the applicable rate and number of participants. You’re
charged at least 6 seconds of airtime for each call you
start; subsequent communications in the same call
are rounded up to and billed to the next second. Time
begins when you press any button to start a pushto-talk call and ends approximately 6 seconds after
completion of a communication to which no participant
responds. Subsequent push-to-talk communications
are considered new calls. Charges apply for the entire
period of time the push-to-talk call is connected to
our network. Depending on your plan, nationwide,
international, or group push-to-talk calls may use
the local push-to-talk minutes in your plan and result
in additional or different charges. Responses to call
alert transmissions are treated as new push-to-talk
General Terms and Conditions of Service
v.7-1-13
transmissions even when responding within 6 seconds
of receiving the alert. Push-to-talk billing methods are
subject to change as we introduce new push-to-talk
Services.
Data Usage: Unless we specifically tell you otherwise,
data usage is measured in bytes, kilobytes, megabytes,
and gigabytes—not in minutes/time. 1024 bytes
equals 1 kilobyte (“KB”), 1024 KB equals 1 megabyte,
and 1024 megabytes equals 1 gigabyte. Bytes are
rounded up to KB, so you will be charged at least 1
KB for each data usage session (“data session”).
Rounding occurs at the end of each data session,
and sometimes during a data session. Depending on
your data Services, usage may be charged against an
allowance or on a fixed price per KB, and you may be
subject to limitations on the amount of data usage. If
you are charged on a fixed price per KB, any fractional
cents will be rounded up to the next cent. You are
charged for all data directed to your Device’s Internet
address, including data sessions you did not initiate
and for incomplete transfers. As long as your Device
v.7-1-13
is connected to our data networks, you may incur
data charges. Examples of data for which you will be
charged includes the size of a requested file or Data
Content (game, ringer, etc.); Web page graphics (logos,
pictures, banners, advertisement, etc.); additional
data used in accessing, transporting, and routing the
file on our network; data from partial or interrupted
downloads; re-sent data; and data associated with
unsuccessful attempts to reach websites or use
applications. These data charges are in addition to any
charges for the Data Content itself (game, ringer, etc.).
Data used and charged to you will vary widely, even
between identical actions or data sessions. Estimates
of data usage—for example, the size of downloadable
files—are not reliable predictors of actual usage. Your
bill won’t separately list the number of KB attributed to a
specific action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects
monthly recurring charges (usually billed one bill cycle
in advance), fees, taxes, Surcharges, product and
General Terms and Conditions of Service
35
equipment charges, subscription charges, and usage/
transaction specific charges (usually billed in the bill
cycle in which they’re incurred). Some usage charges,
such as those that depend on usage information from
a third party, may be billed in subsequent bill cycles
and result in higher than expected charges for that
month. Bill cycles and dates may change from time
to time. Your bill may also include other important
notices (for example, changes to your Agreement, to
your Service, legal notices, etc.). Your paper bill may
not include itemized billing detail. More specific billing
information is available online. Paper bills may be
subject to an additional charge. Unless prohibited by
law, other charges (for example, data Services or taxes
and surcharges) will not include itemized detail but will
be listed as total charges for a category. If you choose
Internet billing, you will not receive paper bills.
Your Payments; Late Fees
Payment is due in full as stated on your bill. If we do not
receive payment in full by the date specified on your
bill, a late payment charge, which may be charged at
36
the highest rate permissible by law, may be applied to
the total unpaid balance. We may also charge you any
costs we pay to a collection agency to collect unpaid
balances from you. If we bill you for amounts on behalf
of a third party, payments received are first applied to
our charges. You may be charged additional fees for
certain methods of payment. We may charge you, up
to the highest amount permitted by law, for returned
checks or other payments paid by you and denied for
any reason by a financial institution. Acceptance of
payments (even if marked “paid in full”) does not waive
our right to collect all amounts that you owe us. We
may restrict your payment methods to cashier’s check,
money order, or other similar secure form of payment at
any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state, and local taxes, fees,
and other assessments that we’re required by law to
collect and remit to the government on the Services
that we provide to you. These charges may change
from time to time without advance notice. If you’re
General Terms and Conditions of Service
v.7-1-13
claiming any tax exemption, you must provide us with
a valid exemption certificate. Tax exemptions generally
won’t be applied retroactively.
Surcharges
You agree to pay all Sprint surcharges (“Surcharges”),
which may include, but are not limited to: Federal
Universal Service; Regulatory and Administrative
charges; gross receipts charges, and other charges.
Surcharges are not taxes, and we are not required
by law to assess them. They are part of our rates we
choose, at our discretion, to collect from you, to recover
certain costs and are kept by us. The number and type
of Surcharges will be provided on your invoice and may
vary depending upon the location of the billing address
of the Device and can change over time. We determine
the amount for these charges, and these amounts are
subject to change, as are the components used to
calculate these amounts. We will provide you notice
of any changes to Surcharges in a manner consistent
with this Agreement (see “Providing Notice To Each
Other Under The Agreement” section). However,
v.7-1-13
because some Surcharges are based on amounts set
by the government or based on government formulas,
it will not always be possible to provide advance
notice of new Surcharges or changes in the amount
of existing Surcharges. Information on Surcharges is
provided during the sales transaction and is available
on our website.
Disputing Charges - You Must Still Pay
Undisputed Charges
Any dispute to a charge on your bill must be made within
60 days of the date of the bill that initially contained the
charge. Disputes can only be made by calling or writing
us as directed on your invoice or elsewhere. You accept
all charges not properly disputed within the above time
period—undisputed charges must still be paid as stated
on your bill.
Protecting Our Network & Services
We can take any action to: (1) protect our networks,
our rights and interests, or the rights of others; or (2)
General Terms and Conditions of Service
37
optimize or improve the overall use of our networks
and Services. Some of these actions may interrupt
or prevent legitimate communications and usagefor example, message filtering/blocking software to
prevent spam or viruses; limiting throughput; limiting
access to certain websites, applications, or other Data
Content; prohibitions on unintended uses (for example,
use as a dedicated line, or use as a monitoring
service), etc. For additional information on what we
do to protect our customers, networks, Services, and
equipment, see our Acceptable Use Policy and Visitors
Agreement at our website.
Your Privacy
Our Privacy Policy is available on our website. To review
the policy, visit sprint.com/legal/privacy.html. This
policy may change from time to time, so review it with
regularity and care.
Call Monitoring: To ensure the quality of our Services
and for other lawful purposes, we may monitor or
record calls you make to us or we make to you (for
38
example, your conversations with our customer service
or sales departments).
Authentication and Contact: You (the account holder)
may password protect your account information by
establishing a personal identification number (“PIN”).
You may also set a backup security question and
answer in the event you forget your PIN. You agree to
protect your PIN, passwords, and other account access
credentials like your backup security question from
loss or disclosure. You further agree that Sprint may,
in our sole discretion, treat any person who presents
your credentials that we deem sufficient for account
access as you or an authorized user on the account
for disclosure of information or changes in Service.
You agree that we may contact you for Service-related
reasons through the contact information that you
provide, through the Services or Devices to which you
subscribe, or through other available means, including
text message, email, fax, recorded message, mobile,
residential or business phone, or mail.
General Terms and Conditions of Service
v.7-1-13
CPNI: As we provide telecommunications products
and Services to you (the account holder), we develop
information about the quantity, technical configuration,
type, location, and destination of telecommunications
products and Services you use, as well as some
other information found on your bill (“CPNI”). Under
federal law, you have the right and we have a duty to
protect the confidentiality of your CPNI. For example,
we implement safeguards that are designed to protect
your CPNI, including authentication procedures when
you contact us. For some accounts with a dedicated
Sprint representative, we may rely on contacting
your pre-established point of contact as the standard
authentication measure.
Third-Party Applications: If you use a third-party
application, the application may access, collect,
use, or disclose your personal information or require
Sprint to disclose your information—including location
information (when applicable)—to the application
provider or some other third party. If you access, use, or
authorize third-party applications through the Services,
v.7-1-13
you agree and authorize Sprint to provide information
related to your use of the Services or the application(s).
You understand that your use of third-party applications
is subject to the third party’s terms and conditions
and policies, including its privacy policy. Be sure that
you have reviewed and are comfortable with the third
party’s policies before using its application on your
device.
Information on Devices: Your Device may contain
sensitive or personal information (for example, pictures,
videos, passwords, or stored credit card numbers).
Sprint is not responsible for any information on your
Device, including sensitive or personal information. If
possible, you should remove or otherwise safeguard
any sensitive or personal information when your Device
is out of your possession or control, for example when
you relinquish, exchange, return, or recycle your Device.
By submitting your Device to us, you agree that our
employees, contractors, or vendors may access all of
the information on your Device. If you exchange, return,
or recycle your Device through us, we typically attempt
General Terms and Conditions of Service
39
to erase all data on your Device, but you must remove
all data from your Device before you provide it to us.
Location-Enabled Services
Our networks generally know the location of your
Device when it is outdoors and/or turned on. By
using various technologies to locate your Device, we
can provide enhanced emergency 911 services and
optional location-enabled services provided by us or a
third party. Network coverage or environmental factors
(such as structures, buildings, weather, geography,
landscape, and topography) can significantly impact
the ability to access your Device’s location information
and use of location-enabled services.
You agree that any authorized user may access, use,
or authorize Sprint or third-party location-enabled
applications through the Services. You understand
that your use of such location-enabled applications
is subject to the application’s terms and conditions
and policies, including its privacy policy. If you activate
location-enabled services for devices used by other
40
authorized users, you agree to inform the authorized
user(s) of the terms of use for location-enabled
applications and that the Device may be located.
911 Or Other Emergency Calls
Public safety officials advise that when making 911 or
other emergency calls, you should always be prepared
to provide your location information. Unlike traditional
wireline phones, depending on a number of factors
(for example, whether your Device is GPS-enabled,
where you are, whether local emergency service
providers have upgraded their equipment, etc.), 911
operators may not know your phone number, your
location, or the location of your Device. In certain
circumstances, an emergency call may be routed to
a state patrol dispatcher or alternative location set by
local emergency service providers. Enhanced 911
service (“E911”)—where enabled by local emergency
authorities—uses GPS technology to provide location
information. Even when available, however, E911 does
not always provide accurate location information. If
your Device is indoors or for some other reason cannot
General Terms and Conditions of Service
v.7-1-13
acquire a satellite signal, you may not be located.
Some Devices have a safety feature that prevents use
of the keypad after dialing 911—you should follow voice
prompts when interacting with emergency service
providers employing interactive voice response
systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen
because you may be responsible for usage charges
before you notify us of the alleged loss or theft. A lost
or stolen Device does not reduce or remove your Term
Commitment. You will remain liable for any monthly
recurring charges associated with the Service on your
Device after you notify us of the alleged loss or theft.
You agree to cooperate if we choose to investigate the
matter (provide facts, sworn statements, etc.). We may
not waive any applicable Early Termination Fees if you
choose to terminate Services as a result of loss or theft
of your Device.
v.7-1-13
Disclaimer of Warranties
UNLESS EXPRESSLY PROVIDED IN WRITING
OTHERWISE, WE MAKE NO REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED
WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES
(INCLUDING YOUR DEVICE AND ANY SOFTWARE
OR APPLICATIONS ON YOUR DEVICE). WE DON’T
PROMISE UNINTERRUPTED OR ERROR-FREE
SERVICES AND DON’T AUTHORIZE ANYONE TO
MAKE WARRANTIES ON OUR BEHALF. SPRINT
PROVIDES ALL SOFTWARE AND APPLICATIONS ON
AN “AS IS” BASIS WITH ALL FAULTS, ERRORS, AND
DEFECTS.
You Agree That We Are Not Responsible
For Certain Problems
You agree that neither we nor our parent, subsidiary,
or affiliate companies, nor our vendors, suppliers, or
General Terms and Conditions of Service
41
licensors are responsible for any damages, delay,
interruption or other failure to perform resulting from:
(a) anything done or not done by someone else; (b)
providing or failing to provide Services, including, but
not limited to, deficiencies or problems with a Device
or network coverage (for example, dropped, blocked,
interrupted Services, etc.); (c) traffic or other accidents,
or any health-related claims relating to our Services;
(d) Data Content or information accessed while using
our Services; (e) an interruption or failure in accessing
or attempting to access emergency services from
a Device, including through 911, Enhanced 911 or
otherwise; (f) interrupted, failed, or inaccurate location
information services; (g) information or communication
that is blocked by a spam filter; (h) damage to your
Device or any computer or equipment connected to
your Device, or damage to or loss of any information
stored on your Device, computer, equipment, or
Sprint storage space from your use of the Services
or from viruses, worms, or downloads of malicious
content, materials, data, text, images, video, or audio;
or (i) things beyond our control, including acts of
42
God (for example, weather-related phenomena,
fire, earthquake, hurricane, etc.), riot, strike, war,
terrorism, or government orders or acts. You should
implement appropriate safeguards to secure your
Device, computer, or equipment and to back up your
information stored on each.
LOST PROFITS, LOSS OF BUSINESS, OR COST OF
REPLACEMENT PRODUCTS AND SERVICES.
DISPUTE RESOLUTION AND
ARBITRATION
You Agree That Our Liability Is Limited No Consequential Damages
PLEASE READ THIS CAREFULLY; IT AFFECTS
YOUR RIGHTS
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY
FOR MONETARY DAMAGES FOR ANY CLAIMS
THAT YOU MAY HAVE AGAINST US IS LIMITED TO
NO MORE THAN THE PROPORTIONATE AMOUNT
OF THE SERVICE CHARGES ATTRIBUTABLE TO THE
AFFECTED PERIOD. UNDER NO CIRCUMSTANCES
ARE WE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR
SPECIAL DAMAGES OF ANY NATURE WHATSOEVER
ARISING OUT OF OR RELATED TO PROVIDING OR
FAILING TO PROVIDE SERVICES IN CONNECTION
WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO,
In those rare instances where your concern is not
resolved to your satisfaction through calls to our
customer care, you and Sprint each agree to try
to resolve those disputes in good faith after you
provide written notice of the dispute as set forth
below. If the dispute is not resolved, you and Sprint
agree that the dispute will be resolved through
individual binding arbitration or small claims court,
instead of courts of general jurisdiction.
General Terms and Conditions of Service
v.7-1-13
v.7-1-13
Mandatory Arbitration and Waiver of Class
Action
Instead of suing in court, you and Sprint agree
to arbitrate all Disputes (as defined below) on an
individual, non-representative, basis. You agree
that, by entering into this Agreement, you and Sprint
are waiving the right to a trial by jury or to participate
in a class action or representative action. This
agreement to arbitrate is intended to be broadly
interpreted.
In arbitration, there is no judge or jury. Instead
Disputes are decided by a neutral third-party
arbitrator in a more informal process than in court.
In arbitration, there is limited discovery and the
arbitrator’s decision is subject to limited review by
courts. However, just as a court would, the arbitrator
must honor the terms of the Agreement and can
award damages and relief, including any attorneys’
fees authorized by law.
“Disputes” shall include, but are not limited to,
any claims or controversies against each other
General Terms and Conditions of Service
43
related in any way to or arising out of in any way
our Services or the Agreement, including, but not
limited to, coverage, Devices, billing services and
practices, policies, contract practices (including
enforceability), service claims, privacy, or
advertising, even if the claim arises after Services
have terminated. Disputes also include, but are not
limited to, claims that: (a) you or an authorized or
unauthorized user of the Services or Devices bring
against our employees, agents, affiliates, or other
representatives; (b) you bring against a third party,
such as a retailer or equipment manufacturer, that
are based on, relate to, or arise out of in any way our
Services or the Agreement; or (c) that Sprint brings
against you. Disputes also include, but are not
limited to, (i) claims in any way related to or arising
out of any aspect of the relationship between you
and Sprint, whether based in contract, tort, statute,
fraud, misrepresentation, advertising claims or any
other legal theory; (ii) claims that arose before this
Agreement or out of a prior Agreement with Sprint;
(iii) claims that are subject to on-going litigation
44
where you are not a party or class member; and/
or (iv) claims that arise after the termination of this
Agreement.
Dispute Notice and Dispute Resolution Period
Before initiating an arbitration or a small claims
matter, you and Sprint each agree to first provide
to the other a written notice (“Notice of Dispute”),
which shall contain: (a) a written description of the
problem and relevant documents and supporting
information; and (b) a statement of the specific relief
sought. A Notice of Dispute to Sprint should be
sent to: General Counsel; Arbitration Office; 12502
Sunrise Valley Drive, Mailstop VARESA0202-2C682;
Reston, Virginia 20191. Sprint will provide a Notice
of Dispute to you in accordance with the “Providing
Notice To Each Other Under The Agreement” section
of this Agreement. Sprint will assign a representative
to work with you and try to resolve your Dispute
to your satisfaction. You and Sprint agree to
make attempts to resolve the Dispute prior to
commencing an arbitration or small claims action.
General Terms and Conditions of Service
v.7-1-13
If an agreement cannot be reached within forty-five
(45) days of receipt of the Notice of Dispute, you or
Sprint may commence an arbitration proceeding or
small claims action.
ArbitrationTerms, Process, Rules and Procedures
(1) Unless you and Sprint agree otherwise, the
arbitration will be conducted by a single, neutral
arbitrator and will take place in the county of the last
billing address of the Service. The arbitration will
be governed by either: (a) rules that we mutually
agree upon; or (b) the JAMS Comprehensive
Arbitration Rules & Procedures (the “JAMS Rules”),
as modified by this agreement to arbitrate, including
the rules about the filing, administration, discovery
and arbitrator fees. The JAMS rules are available on
its website at jamsadr.com. Notwithstanding any
JAMS Rule to the contrary or any other provision
in arbitration rules chosen, by agreement, to
govern the arbitration, we each agree that all
issues regarding the Dispute are delegated to the
arbitrator to decide, except that only a court (and
v.7-1-13
not the arbitrator) shall decide any disagreements
regarding the scope and enforceability of this
agreement to arbitrate.
(2) The Federal Arbitration Act (“FAA”) applies
to this Agreement and arbitration provision. We
each agree that the FAA’s provisions—not state
law—govern all questions of whether a Dispute
is subject to arbitration. To the extent that this
agreement to arbitrate conflicts with the JAMS
Policy on Consumer Arbitrations Pursuant to PreDispute Clauses Minimum Standards for Procedural
Fairness (the “Minimum Standards”), the Minimum
Standards in that regard will apply. However,
nothing in this paragraph will require or allow you or
Sprint to arbitrate on a class-wide, representative or
consolidated basis.
(3) The arbitrator may award declaratory or
injunctive relief only in favor of the individual party
seeking relief and only to the extent necessary to
provide relief warranted by that party’s individual
claim. YOU AND SPRINT AGREE THAT EACH
General Terms and Conditions of Service
45
MAY BRING CLAIMS AGAINST THE OTHER ONLY
IN AN INDIVIDUAL CAPACITY, AND NOT AS A
CLASS MEMBER IN ANY PUTATIVE CLASS OR
REPRESENTATIVE PROCEEDING. Further, unless
both you and Sprint expressly agree otherwise,
the arbitrator may not consolidate more than
one person’s claims, and may not otherwise
preside over any form of a representative or class
proceeding. If any portion of this provision is
found to be unenforceable, then the entirety of this
arbitration provision shall be null and void.
(4) We each are responsible for our respective
costs, including our respective counsel, experts,
and witnesses. Sprint will pay for any filing or case
management fees associated with the arbitration
and the professional fees for the arbitrator’s services.
(5) An arbitrator’s award will be a written statement
of the disposition of each claim and will also provide
a concise written statement of the essential findings
and conclusions which form the basis of the award.
The arbitrator’s decision and award is final and
46
binding, with some limited court review under the
FAA, and judgment on the award may be entered in
any court with jurisdiction.
(6) As an alternative to arbitration, we may resolve
Disputes in small claims court in the county of
your most recent billing address. In addition, this
arbitration agreement does not prevent you from
bringing your Dispute to the attention of any federal,
state, or local government agency. Such agencies
can, if the law allows, seek relief against Sprint on
your behalf.
No Trial By Jury and No Class Action
IF FOR ANY REASON A CLAIM ARISING OUT
OF OR RELATING TO THIS AGREEMENT IN ANY
WAY PROCEEDS IN COURT RATHER THAN IN
ARBITRATION, REGARDLESS OF WHETHER THE
CLAIM IS AN ACTION, COUTERCLAIM OR ANY
OTHER COURT PROCEEDING, WE EACH AGREE
THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL
NOT BE A JURY TRIAL OR CLASS ACTION AND WE
General Terms and Conditions of Service
v.7-1-13
EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO
TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE
DISPUTES ON A CLASSWIDE BASIS, INCLUDING
JOINING A CLAIM WITH THE CLAIM OF ANY OTHER
PERSON OR ENTITY OR ASSERT A CLAIM IN A
REPRESENTATIVE CAPACTITY ON BEHALF OF
ANYONE ELSE IN ANY OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend, and hold Sprint
and our subsidiaries, affiliates, parent companies,
vendors, suppliers, and licensors harmless from
any claims arising out of or relating to your actions,
including, but not limited to, your use of the Service and
any information you submit, post, transmit, or make
available via the Service; failing to provide appropriate
notices regarding location-enabled services (see
“Location-Enabled Services” section); failure to
safeguard your passwords, backup question to your
shared secret question, or other account information;
or violating this Agreement or any policy referenced in
v.7-1-13
this Agreement, any applicable law or regulation, or the
rights of any third party.
Providing Notice To Each Other Under
The Agreement
Except as the Agreement specifically provides
otherwise, you must provide us notice by calling or
writing us as instructed on your invoice. We will provide
you notice through one or more of the following: in your
bill, correspondence to your last known billing address,
to any fax number or email address you’ve provided
us, by calling you on your Device or any other phone
number you’ve provided us, by voice message on your
Device or any other phone number you’ve provided us,
or by text message on your Device.
Contacting You Regarding Billing and
Collections
You expressly authorize, and specifically consent to
allowing Sprint and any of Sprint’s agents to contact
you in connection with any and all matters relating to
General Terms and Conditions of Service
47
unpaid past due charges you owe Sprint. You agree
that, for attempts to collect unpaid past due charges,
Sprint and any of its agents may contact you at any
mailing address, telephone number, cellular phone
number, email address, or any other electronic address
that you have provided, or may in the future provide,
to Sprint. You agree and acknowledge that any email
address or any other electronic address that you
provide to Sprint is your private address and is not
accessible to unauthorized third parties. For attempts
to collect unpaid charges, you agree that in addition to
individual persons attempting to communicate directly
with you, any type of contact described above may be
made using, among other methods, pre-recorded or
artificial voice messages delivered by an automatic
telephone dialing system, pre-set email messages
delivered by an automatic emailing system, or any
other pre-set electronic messages delivered by any
other automatic electronic messaging system.
48
Other Important Terms
Subject to federal law or unless the Agreement
specifically provides otherwise, this Agreement is
governed solely by the laws of the state encompassing
the billing address of the Device, without regard
to the conflicts of law rules of that state. If either of
us waives or doesn’t enforce a requirement under
this Agreement in an instance, we don’t waive our
right to later enforce that requirement. Except as the
Agreement specifically provides otherwise, if any part
of the Agreement is held invalid or unenforceable, the
rest of this Agreement remains in full force and effect.
This Agreement isn’t for the benefit of any third party
except our corporate parents, affiliates, subsidiaries,
agents, and predecessors and successors in interest.
You can’t assign the Agreement or any of your rights or
duties under it, unless we agree to the assignment. We
can assign the Agreement without notice. You cannot
in any manner resell the Services to another party. The
Agreement and the documents it incorporates make
up the entire agreement between us and replaces all
General Terms and Conditions of Service
v.7-1-13
prior written or spoken agreements—you can’t rely on
any contradictory documents or statements by sales
or service representatives. The rights, obligations, and
commitments in the Agreement that—by their nature—
would logically continue beyond the termination
of Services (for example, those relating to billing,
payment, 911, dispute resolution, no class action, no
jury trial) survive termination of Services.
[End General Terms and Conditions of Service]
v.7-1-13
General Terms and Conditions of Service
49
Important Message from Sprint
[Page intentionally left blank.]
50
Important Information about this device’s “open”
architecture. This device is an “open” device.
What that means is that you are free to use it to
access the Internet as you see fit. You may go to
websites you like and you may download or use
applications or software that you choose.
Please take care to visit only trusted websites and
download applications only from trusted entities.
Sprint has no control over websites you visit or
applications and software you download, and
Sprint’s policies do not apply to those websites,
applications or software. The websites you visit
may place “cookies” or other files on your device
when you visit them. Downloaded applications or
software may access, use or share information on
your device, like your contacts or your location.
Although Sprint is excited to allow our customers
to make their own choices about the Internet sites
you wish to visit or the applications or software
you’d like to use, we do want to remind you
that Sprint is not able to help you troubleshoot
issues connected with your use of non-Sprint
applications or software (such as the ones you
may select and download to your device). Sprint
also will not be able to provide you credits for
applications or software that you download from
sources other than Sprint. And, Sprint is not
liable for the websites you visit or anything you
download or cause to be downloaded to your
device. Damage related to websites visited or
downloads to your device may not be covered by
Sprint’s Service and Repair policy, or your device
insurance policy. For more information about
Sprint’s policies, products or services, please visit
us at sprint.com.
Important Message
51
©2013 Sprint. Sprint and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.
Printed in Taiwan
91H02347-00M Rev.A

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History Action                  : saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved, saved
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xmp.iid:C00E9AD9C4C9DE11BDF685D90FB4EE9E, xmp.iid:33D499AF88CCDE1196A0D82B2D5E2624, xmp.iid:7EA65CEBB2CCDE1196A0D82B2D5E2624, xmp.iid:D37F7B91C8D4DE11848CAEB084D540A4, xmp.iid:39248BEE37D5DE119ED3FDED4A543D09, xmp.iid:3A248BEE37D5DE119ED3FDED4A543D09, xmp.iid:45E7F31717E5DE11928391604EC7DD5C, xmp.iid:46E7F31717E5DE11928391604EC7DD5C, xmp.iid:47E7F31717E5DE11928391604EC7DD5C, xmp.iid:E9A3FCAEF0E8DE118A9581CC5BA711BA, xmp.iid:C817DDAEAEE9DE11A639DE5954BF9C18, xmp.iid:7DE6C86D9720DF11B0F1804409B5E47D, xmp.iid:7EE6C86D9720DF11B0F1804409B5E47D, xmp.iid:7FE6C86D9720DF11B0F1804409B5E47D, xmp.iid:80E6C86D9720DF11B0F1804409B5E47D, xmp.iid:81E6C86D9720DF11B0F1804409B5E47D, xmp.iid:82E6C86D9720DF11B0F1804409B5E47D, xmp.iid:83E6C86D9720DF11B0F1804409B5E47D, xmp.iid:84E6C86D9720DF11B0F1804409B5E47D, xmp.iid:F90069527621DF1198F1D2C63EEE4F6F, xmp.iid:FA0069527621DF1198F1D2C63EEE4F6F, xmp.iid:FB0069527621DF1198F1D2C63EEE4F6F, xmp.iid:FC0069527621DF1198F1D2C63EEE4F6F, xmp.iid:FD0069527621DF1198F1D2C63EEE4F6F, xmp.iid:FE0069527621DF1198F1D2C63EEE4F6F, xmp.iid:3732BBF52922DF11833F83219BDE8619, xmp.iid:3832BBF52922DF11833F83219BDE8619, xmp.iid:3932BBF52922DF11833F83219BDE8619, xmp.iid:3A32BBF52922DF11833F83219BDE8619, xmp.iid:3B32BBF52922DF11833F83219BDE8619, xmp.iid:E389BF31D735DF11B136FCE257A7438C, xmp.iid:E489BF31D735DF11B136FCE257A7438C, xmp.iid:E589BF31D735DF11B136FCE257A7438C, xmp.iid:E689BF31D735DF11B136FCE257A7438C, xmp.iid:E789BF31D735DF11B136FCE257A7438C, xmp.iid:3955D377DB3DDF11A94FBE71D5C3C1E3, xmp.iid:3A55D377DB3DDF11A94FBE71D5C3C1E3, xmp.iid:B25DDA4E4F42DF11B6A4F9CFEC287E23, xmp.iid:B35DDA4E4F42DF11B6A4F9CFEC287E23, xmp.iid:B45DDA4E4F42DF11B6A4F9CFEC287E23, xmp.iid:B55DDA4E4F42DF11B6A4F9CFEC287E23, xmp.iid:B65DDA4E4F42DF11B6A4F9CFEC287E23, xmp.iid:BD64FBDC244EDF11A2C2C96E79480B7A, xmp.iid:BE64FBDC244EDF11A2C2C96E79480B7A, xmp.iid:BF64FBDC244EDF11A2C2C96E79480B7A, xmp.iid:C164FBDC244EDF11A2C2C96E79480B7A, xmp.iid:C264FBDC244EDF11A2C2C96E79480B7A, xmp.iid:C364FBDC244EDF11A2C2C96E79480B7A, xmp.iid:C464FBDC244EDF11A2C2C96E79480B7A, xmp.iid:945579AC434EDF11A2C2C96E79480B7A, xmp.iid:376CCD702E6FDF11A82AB3FDBBB661CD, xmp.iid:386CCD702E6FDF11A82AB3FDBBB661CD, xmp.iid:594AC52DCB77DF118D66BC6F40AB7262, xmp.iid:5A4AC52DCB77DF118D66BC6F40AB7262, xmp.iid:5B4AC52DCB77DF118D66BC6F40AB7262, xmp.iid:5C4AC52DCB77DF118D66BC6F40AB7262, xmp.iid:CFAE1E0AE377DF11923AC7E6333E4287, xmp.iid:3184ECD1ABB4DF11A6C6A1E703EAEEFE, xmp.iid:3284ECD1ABB4DF11A6C6A1E703EAEEFE, xmp.iid:3384ECD1ABB4DF11A6C6A1E703EAEEFE, xmp.iid:9BF24FDCFAB9DF119235BCBE7E402995, xmp.iid:9CF24FDCFAB9DF119235BCBE7E402995, xmp.iid:9DF24FDCFAB9DF119235BCBE7E402995, xmp.iid:9EF24FDCFAB9DF119235BCBE7E402995, xmp.iid:9FF24FDCFAB9DF119235BCBE7E402995, xmp.iid:A0F24FDCFAB9DF119235BCBE7E402995, xmp.iid:F292AF4F0ABADF119235BCBE7E402995, xmp.iid:F492AF4F0ABADF119235BCBE7E402995, xmp.iid:F592AF4F0ABADF119235BCBE7E402995, xmp.iid:F692AF4F0ABADF119235BCBE7E402995, xmp.iid:F792AF4F0ABADF119235BCBE7E402995, xmp.iid:4C50B2D00CBADF119235BCBE7E402995, xmp.iid:4D50B2D00CBADF119235BCBE7E402995, xmp.iid:DDD69A1745BADF119235BCBE7E402995, xmp.iid:E0D69A1745BADF119235BCBE7E402995, xmp.iid:F51372190CBBDF118871E600CBF89355, xmp.iid:F61372190CBBDF118871E600CBF89355, xmp.iid:F71372190CBBDF118871E600CBF89355, xmp.iid:F81372190CBBDF118871E600CBF89355, xmp.iid:5D6DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:5E6DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:5F6DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:606DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:616DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:626DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:636DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:646DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:656DDC1F7BE7DF11A8A38D275667A8B0, xmp.iid:78B039D40DEDDF11BB17CDBBA1935A74, xmp.iid:79B039D40DEDDF11BB17CDBBA1935A74, xmp.iid:7AB039D40DEDDF11BB17CDBBA1935A74, xmp.iid:7BB039D40DEDDF11BB17CDBBA1935A74, xmp.iid:7CB039D40DEDDF11BB17CDBBA1935A74, xmp.iid:597182B10FEDDF11BB17CDBBA1935A74, xmp.iid:5A7182B10FEDDF11BB17CDBBA1935A74, xmp.iid:5B7182B10FEDDF11BB17CDBBA1935A74, xmp.iid:B91CA0FBA18CE011A97BD9F95F565BB8, xmp.iid:BA1CA0FBA18CE011A97BD9F95F565BB8, xmp.iid:BE1CA0FBA18CE011A97BD9F95F565BB8, xmp.iid:DDA1F37DD58CE011A97BD9F95F565BB8, xmp.iid:D234AA9C1991E01190DAF8D852939445, xmp.iid:D734AA9C1991E01190DAF8D852939445, xmp.iid:2C52BA311A91E01190DAF8D852939445, xmp.iid:2D52BA311A91E01190DAF8D852939445, xmp.iid:3252BA311A91E01190DAF8D852939445, xmp.iid:B46EC0BA1F91E01190DAF8D852939445, xmp.iid:B56EC0BA1F91E01190DAF8D852939445, xmp.iid:3C70B4FD90D9E011BFD4F5A46DF3B2C7, xmp.iid:F4E5E76094D9E011BFD4F5A46DF3B2C7, xmp.iid:F9E5E76094D9E011BFD4F5A46DF3B2C7, xmp.iid:FEE5E76094D9E011BFD4F5A46DF3B2C7, xmp.iid:3886650BA0D9E011BFD4F5A46DF3B2C7, xmp.iid:0355EC6558DAE01196CA9824C18692C0, xmp.iid:0855EC6558DAE01196CA9824C18692C0, xmp.iid:F8D024B758DAE01196CA9824C18692C0, xmp.iid:FDD024B758DAE01196CA9824C18692C0, xmp.iid:02D124B758DAE01196CA9824C18692C0, xmp.iid:D567552DF56DE1118D64835C1E42B45E, xmp.iid:DA67552DF56DE1118D64835C1E42B45E, xmp.iid:84286A8EF56DE1118D64835C1E42B45E, xmp.iid:88286A8EF56DE1118D64835C1E42B45E, xmp.iid:8C286A8EF56DE1118D64835C1E42B45E, xmp.iid:D1DEDA37026EE1118D64835C1E42B45E, xmp.iid:90FAACB9176EE1118D64835C1E42B45E, xmp.iid:96FAACB9176EE1118D64835C1E42B45E, xmp.iid:B92DE0931D6EE1118D64835C1E42B45E, xmp.iid:BF2DE0931D6EE1118D64835C1E42B45E, xmp.iid:9F5C2A74E26EE111B66DB4F6CD35F55A, xmp.iid:2EC5A4AFE46EE111B66DB4F6CD35F55A, xmp.iid:2FC5A4AFE46EE111B66DB4F6CD35F55A, xmp.iid:35C5A4AFE46EE111B66DB4F6CD35F55A, xmp.iid:10AE2B4AE66EE111B66DB4F6CD35F55A, xmp.iid:1C64E07C189FE111A9CAA33DFDAF2D6D, xmp.iid:2264E07C189FE111A9CAA33DFDAF2D6D, xmp.iid:2364E07C189FE111A9CAA33DFDAF2D6D, xmp.iid:CF8805731C9FE111A9CAA33DFDAF2D6D, xmp.iid:D48805731C9FE111A9CAA33DFDAF2D6D, xmp.iid:6F1D5E35C39FE111822BB23D3E453C38, xmp.iid:701D5E35C39FE111822BB23D3E453C38, xmp.iid:9A14B850C79FE111822BB23D3E453C38, xmp.iid:9F14B850C79FE111822BB23D3E453C38, xmp.iid:2E3786D4A9E5E1119B69F0D107CAE0CC, xmp.iid:67FA78C6AAE5E1119B69F0D107CAE0CC, xmp.iid:6E86313372E8E111A83482B6BCAA7025, xmp.iid:318D5ECE7BE8E111A83482B6BCAA7025, xmp.iid:DFFC69E24C19E211B7CEF601DC68C9B2, xmp.iid:E5FC69E24C19E211B7CEF601DC68C9B2, xmp.iid:E8FC69E24C19E211B7CEF601DC68C9B2, xmp.iid:4476AFE25B19E211B7CEF601DC68C9B2, xmp.iid:4776AFE25B19E211B7CEF601DC68C9B2, xmp.iid:E410AA606519E211B7CEF601DC68C9B2, xmp.iid:E710AA606519E211B7CEF601DC68C9B2, xmp.iid:EE10AA606519E211B7CEF601DC68C9B2, xmp.iid:F0030F2D6E19E211B7CEF601DC68C9B2, xmp.iid:F4030F2D6E19E211B7CEF601DC68C9B2, xmp.iid:F7030F2D6E19E211B7CEF601DC68C9B2, xmp.iid:C79959847219E211B7CEF601DC68C9B2, xmp.iid:A13AE2C57519E211BB98A7B40C1A2BE7, xmp.iid:A43AE2C57519E211BB98A7B40C1A2BE7, xmp.iid:A73AE2C57519E211BB98A7B40C1A2BE7, xmp.iid:E7933AA07919E211BB98A7B40C1A2BE7, xmp.iid:E8933AA07919E211BB98A7B40C1A2BE7, xmp.iid:EB933AA07919E211BB98A7B40C1A2BE7, xmp.iid:6FF668111E1AE211B01FA8B1340C724D, xmp.iid:72F668111E1AE211B01FA8B1340C724D, xmp.iid:75F668111E1AE211B01FA8B1340C724D, xmp.iid:76F668111E1AE211B01FA8B1340C724D, xmp.iid:77F668111E1AE211B01FA8B1340C724D, xmp.iid:78F668111E1AE211B01FA8B1340C724D, xmp.iid:A201BFD02F1AE211B01FA8B1340C724D, xmp.iid:1C9D9DF22345E211AB99BE97B1F4E1FB, xmp.iid:1D9D9DF22345E211AB99BE97B1F4E1FB, xmp.iid:1F9D9DF22345E211AB99BE97B1F4E1FB, xmp.iid:859DDB945D45E211AB99BE97B1F4E1FB, xmp.iid:869DDB945D45E211AB99BE97B1F4E1FB, xmp.iid:889DDB945D45E211AB99BE97B1F4E1FB, xmp.iid:ECFECC409AA0E211B5C8DDEBCAD36D3E, xmp.iid:EEFECC409AA0E211B5C8DDEBCAD36D3E, xmp.iid:F2C2410E55ABE211A57AFF787470C448, xmp.iid:A9F56EC12DC1E211B900D695C3879081, xmp.iid:AAF56EC12DC1E211B900D695C3879081, xmp.iid:E21BDC02B0C2E211B1B8917C1D0B85DF, xmp.iid:25400BBB1EC4E211B4C4D55F47C2A2E8, xmp.iid:28400BBB1EC4E211B4C4D55F47C2A2E8, xmp.iid:5721D2814CC4E211972DCF1757224383, xmp.iid:5A21D2814CC4E211972DCF1757224383, xmp.iid:5D21D2814CC4E211972DCF1757224383, xmp.iid:A356113F50C4E211972DCF1757224383, xmp.iid:A656113F50C4E211972DCF1757224383, xmp.iid:A956113F50C4E211972DCF1757224383, xmp.iid:AC56113F50C4E211972DCF1757224383, xmp.iid:69FCFB3A54C4E211972DCF1757224383, xmp.iid:CF417A4A70C6E2118913F879A24344DA, xmp.iid:EE4313AE73C6E211AF6B9E9A445E2397, xmp.iid:EF1C5D1F7FC6E2119F90ADE2A78E437F, xmp.iid:D0A6FA3C99C6E211940BF6C1F1AB7965, xmp.iid:EA3C71F89CC6E211ABB9F0D1BC63DF64, xmp.iid:C9F77C669DC6E211ABB9F0D1BC63DF64, xmp.iid:CFF77C669DC6E211ABB9F0D1BC63DF64, xmp.iid:227682CF9EC6E211ABB9F0D1BC63DF64, xmp.iid:5BBC7AE843C7E2118739A47D716405A8, xmp.iid:BAC69A2C44C7E2118739A47D716405A8, xmp.iid:305C1092CCC8E21194DD81636AF973B7, xmp.iid:8D994723D8C8E211A1FFB42BD4FAE729, xmp.iid:281DF2B8D8C8E211A1FFB42BD4FAE729, xmp.iid:2E1DF2B8D8C8E211A1FFB42BD4FAE729, xmp.iid:E4687070EAC8E211AD92C1A90240A5D6, xmp.iid:1E0B4627F7C8E21191B893410D489DFA, xmp.iid:187A3EC1A5C9E211A0BC9D27B57B69B5, xmp.iid:E3894B0BA6C9E211A0BC9D27B57B69B5, xmp.iid:B65524F8B4C9E2119A05CCD4E59E2139, xmp.iid:E8D79A94BAC9E2119A05CCD4E59E2139
History When                    : 2009:05:05 07:33:05-07:00, 2009:05:05 07:33:05-07:00, 2009:05:05 08:15:34-07:00, 2009:05:05 08:44:42-07:00, 2009:05:05 08:47:52-07:00, 2009:05:05 08:54:16-07:00, 2009:05:05 08:54:16-07:00, 2009:07:10 08:27:47-07:00, 2009:07:10 08:27:47-07:00, 2009:07:10 08:29:18-07:00, 2009:07:10 08:29:18-07:00, 2009:09:13 05:37:54-07:00, 2009:09:13 05:37:54-07:00, 2009:09:13 05:52:26-07:00, 2009:09:15 08:17:57-07:00, 2009:09:15 08:19:12-07:00, 2009:09:15 08:19:12-07:00, 2009:09:15 12:12:17-07:00, 2009:09:15 12:53:12-07:00, 2009:11:04 20:36:22-08:00, 2009:11:04 20:36:22-08:00, 2009:11:04 20:36:56-08:00, 2009:11:04 20:36:56-08:00, 2009:11:04 21:24:50-08:00, 2009:11:08 14:02:52-08:00, 2009:11:08 15:14:03-08:00, 2009:11:18 21:01:16-08:00, 2009:11:19 10:18:26-08:00, 2009:11:19 10:18:26-08:00, 2009:12:09 15:03:41-08:00, 2009:12:09 15:04:35-08:00, 2009:12:09 15:04:35-08:00, 2009:12:14 13:34:38-08:00, 2009:12:15 12:39:49-08:00, 2010:02:23 08:20:59-08:00, 2010:02:23 08:20:59-08:00, 2010:02:23 08:23:52-08:00, 2010:02:23 08:23:52-08:00, 2010:02:23 09:04:16-08:00, 2010:02:23 14:39:15-08:00, 2010:02:23 14:41:44-08:00, 2010:02:23 15:07:28-08:00, 2010:02:24 10:56:31-08:00, 2010:02:24 10:56:31-08:00, 2010:02:24 11:04:50-08:00, 2010:02:24 18:01:17-08:00, 2010:02:24 18:01:39-08:00, 2010:02:24 18:01:39-08:00, 2010:02:25 08:22:25-08:00, 2010:02:25 08:42:06-08:00, 2010:02:25 08:43-08:00, 2010:02:25 08:43-08:00, 2010:02:25 08:56:42-08:00, 2010:03:22 10:20:21-07:00, 2010:03:22 10:20:21-07:00, 2010:03:22 15:04:07-07:00, 2010:03:22 15:18:26-07:00, 2010:03:22 15:57:04-07:00, 2010:04:01 15:11:06-07:00, 2010:04:01 15:11:06-07:00, 2010:04:07 10:06:45-07:00, 2010:04:07 10:06:45-07:00, 2010:04:07 10:07:39-07:00, 2010:04:07 10:07:39-07:00, 2010:04:07 10:09:43-07:00, 2010:04:22 11:27:20-07:00, 2010:04:22 11:27:20-07:00, 2010:04:22 11:56-07:00, 2010:04:22 12:13:43-07:00, 2010:04:22 12:15:44-07:00, 2010:04:22 12:15:44-07:00, 2010:04:22 12:16:53-07:00, 2010:04:22 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16:14:54-07:00, 2012:10:18 20:09:34-07:00, 2012:10:18 20:12:26-07:00, 2012:10:19 11:52:01-07:00, 2012:10:19 11:52:01-07:00, 2012:10:19 11:58:11-07:00, 2012:10:19 13:55:39-07:00, 2012:10:19 13:57:52-07:00, 2012:10:19 13:59:04-07:00, 2012:10:19 13:59:04-07:00, 2012:12:13 04:52:27-08:00, 2012:12:13 04:52:27-08:00, 2012:12:13 06:15:36-08:00, 2012:12:13 12:31:41-08:00, 2012:12:13 12:32:58-08:00, 2012:12:13 12:32:58-08:00, 2013:04:08 15:18:34-07:00, 2013:04:08 15:18:34-07:00, 2013:04:22 07:00:57-07:00, 2013:05:20 17:16:38+08:00, 2013:05:20 17:16:38+08:00, 2013:05:22 15:19:59+08:00, 2013:05:24 11:05:04+08:00, 2013:05:24 11:22:26+08:00, 2013:05:24 16:32:44+08:00, 2013:05:24 16:35:06+08:00, 2013:05:24 16:54:25+08:00, 2013:05:24 16:59:30+08:00, 2013:05:24 17:06:19+08:00, 2013:05:24 17:20:22+08:00, 2013:05:24 17:21:46+08:00, 2013:05:24 17:28:02+08:00, 2013:05:27 09:53:56+08:00, 2013:05:27 10:18:11+08:00, 2013:05:27 11:40:06+08:00, 2013:05:27 14:47:03+08:00, 2013:05:27 15:13:46+08:00, 2013:05:27 15:16:50+08:00, 2013:05:27 15:17:27+08:00, 2013:05:27 15:26:56+08:00, 2013:05:28 11:08:45+08:00, 2013:05:28 11:10:39+08:00, 2013:05:30 10:24:30+08:00, 2013:05:30 11:22:20+08:00, 2013:05:30 11:26:31+08:00, 2013:05:30 11:28:45+08:00, 2013:05:30 13:33:21+08:00, 2013:05:30 15:04:21+08:00, 2013:05:31 11:54:12+08:00, 2013:05:31 11:56:16+08:00, 2013:05:31 13:43:06+08:00, 2013:05:31 14:23:16+08:00
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Key Stamp Mp                    : AAAAAA==
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.9
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Page Count                      : 27
Creator                         : Adobe InDesign CS5.5 (7.5)

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