Halo Monitoring 1051 Zigbee Module User Manual HaloUserGuide RevD ConditionalText

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Document ID	1252924
Application ID	IQrUulcjNCKoj52AB/xSiQ==
Document Description	Revised User Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	28.14kB (351731 bits)
Date Submitted	2010-03-16 00:00:00
Date Available	2010-03-11 00:00:00
Creation Date	2008-10-12 10:57:27
Producing Software	Acrobat Distiller 5.0.5 (Windows)
Document Lastmod	2010-03-13 12:24:59
Document Title	HaloUserGuide-RevD-ConditionalText.fm
Document Creator	FrameMaker 7.0
Document Author:	Owner

Trademarks & Patents
Halo, myHalo, and Halo Monitoring are trademarks of Halo Monitoring Systems.
Halo Monitoring has several patents pending related to the products described in this manual.
Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Adobe and Flash Player are registered trademarks of Adobe Systems Incorporated in the United
States and/or other countries.
All other trademarks mentioned in this document are the property of their respective owners.
Warranty Information
Unless otherwise specified, all equipment has a 12-month limited warranty from the date of
purchase against defects in material and workmanship. Any defective part will be replaced or
repaired if used in the manner described in the myHalo Personal Monitoring and Alert System
User Manual.
Limited Lifetime Warranty on Select Products
Select products have a limited lifetime warranty. Any defective part will be replaced or repaired if
used in the manner described in the user manual. The warranty does not protect against intentional
misuse or damage, including damage during shipment or damage from lightning. The following
products are included in this category:
1. Home Gateway
2. Chest strap transmitter (does not include battery or fabric electrode strap)
Contact our Technical Support Department as described in the Contact Information section
(below) to request assistance.
Exclusion of Warranties
Neither Halo nor provider nor any of Halo's licensors make any other warranty, expressed or
implied, with respect to the Halo system and all other warranties, whether expressed or implied,
are hereby disclaimed, including, without limitation, the implied warranties of merchantability
and fitness for a particular purpose. In no event shall Halo be liable for any incidental, indirect,
special, consequential or punitive damages, losses, costs or expenses of any kind, however caused
and whether based in contract, tort, strict liability or any other theory of liability.
Contact Information
You can contact Halo Monitoring online at http://www.halomonitoring.com, phone:
1-888-971-HALO (4256), or email: support@halomonitoring.com.
Warnings and Disclaimers
• If you have a pacemaker or other intravenous cardiac device, DO NOT use the myHalo
chest strap and transmitter before consulting with a physician.
• If you have a known skin allergy, or if you suspect an allergic reaction from using the
myHalo chest strap and transmitter, please check the materials listed in Appendix A:
Specifications on page 11 under Technical Specifications before using this product.
Copyright © 2010 Halo Monitoring
Regulatory Information
UL 1637 (Home Health Care Signaling Equipment)
UL 1635 (Digital Alarm Communicator System Units)
Federal Communications Commission (FCC) Information Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the installation
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception (receiver), the
user or technician is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiver’s antenna.
• Increase the separation between the myHalo device and receiver.
• Connect the myHalo device into an outlet on a circuit different from that to which the
receiver is connected.
• Consult a qualified technician or an experienced radio/TV technician for help.
Possible interference can be determined by taking the following action:
• For the home gateway: turning the device off and on.
• For the chest strap: moving away from the receiver while wearing it, or charging the
battery in a different location.
Copyright © 2010 Halo Monitoring
Overview
Welcome to the myHalo™ Personal Monitoring and Alert System. This guide will provide you
with the information necessary for wearing and caring for the system. If you have a computer and
an internet connection available, you can access the web portal to view status and manage account
settings. Navigate to http://www.halomonitoring.com/UserGuide to download an extended User
Guide that further explains this option.
Features of the myHalo System
The myHalo system is designed for seniors and their caregivers. It is much more than just a panic
button worn for emergency situations. With those systems, the user must be conscious and
physically able to push the panic button to summon help. The advanced technology and reliability
built into the myHalo system allows users who are temporarily unable to call for help to still be
protected.
The myHalo system provides:
• Advanced fall detection and alerts without user initiation since the chest strap transmitter
is able to detect most falls and automatically contact the call center
• Monitoring and tracking vital signs such as heart rate and level of activity, plus skin
temperature and sleep/wake patterns
• Cell phone text messages and email alerts to the caregiver(s)
• 24/7 call center monitoring support
• User friendly, easy-to-read, and private web portal interface for the user and/or caregiver
• Comfortable wireless chest strap and transmitter
Equipment Included
• One chest strap and one transmitter (optional second chest strap if purchased)
• Home gateway with wireless interface to the chest strap transmitter
• Power adapter for the home gateway and a power adapter for charging the chest strap
transmitter battery
• Two cables for use during installation of the home gateway
• Quick Start and User Guide
Installation
The user or caregiver can install the myHalo system by the using the Installation Instructions
included with the myHalo kit or if preferred, they may elect to use a Halo trained technician
where available.
Copyright © 2010 Halo Monitoring
Additional Requirements for Installation
User Requirements
• Either a standard phone line or a broadband Internet connection for the home gateway's
primary connection to the call center. When the Internet (rather than a phone line)
provides the primary connection, it is recommended you use a phone line as a backup
connection.
• An Internet connected home gateway requires an available Ethernet port on the user's
home router or on the cable or DSL modem. If the Internet is provided through a DSL
connection, a DSL filter (usually supplied by the Internet service provider) needs to be
placed on the phone line connecting to the home gateway.
• In the event the Internet connection is down and power is still available, the gateway is
designed to use the phone line as a backup connection to reach the call center.
Note: If a phone line is used for the primary connection, a second phone line is not
necessary.
• Enough table space for the myHalo home gateway.
(L x W x H = approximately 7" x 9" x 2")
• An AC power receptacle that is not controlled by a wall switch.
• Properly configured Internet ports. If the user's equipment is installed in a facility using
the Internet, please notify the network administrator that UDP port 123 and TCP ports 443
and 37215 must be unblocked to allow the service to work properly.
• Optional - RJ31X phone jack.
If the user's telephone line is occupied, the equipment is not able to obtain access to the
phone line unless the user has his or her telephone provider install an RJ31X jack for
connecting the phone line to the myHalo home gateway. If the user has the jack installed,
the equipment interrupts the user's telephone in the event it detects an emergency or lifethreatening situation. This is necessary to ensure the call center receives notification of the
event. Contact a professional phone line installer for further details. If you have a home
alarm system connected to the phone line, the installer should coordinate with the alarm
system company to ensure that your home alarm service is not disabled or disrupted.
• Optional - Uninterruptible power supply (UPS).
Using a UPS in conjunction with the myHalo equipment provides battery backup power
for the myHalo home gateway during an AC power failure and allows continued
communication between the home gateway and the phone line during the power outage.
Refer to the UPS manufacturer's installation instructions for setup.
Note: The UPS cannot guarantee communication through the Internet connection.
• Surge Protector.
If a UPS is not used as described above, it is advised that you install a UL rated surge
protector to protect both the power connection and any phone line connections to the
equipment. In the event of a power surge or line spike, the equipment could be damaged
and become inoperable.
Copyright © 2010 Halo Monitoring
Caregiver Requirements
• A means of contacting the caregiver such as a standard phone or cell phone
• Optional: A cellular phone with text messaging support.
Optional for viewing the status of the loved one on the web:
• A computer with an Internet connection.
• Internet Explorer® 7 (or later) or Mozilla Firefox® 2 (or later).
• Adobe® Flash Player® 9.0.124 or later.
Guide Contents
Wearing and caring for the monitor requires only a few steps. These items are explained in the
following sections:
• Wearing the Halo Transmitter on page 6
• Charging the Battery on page 7
• Frequently Asked Questions on page 8
Accessing the web portal by the user or the caregiver is quite simple and managing the account
settings (once you are logged in) requires knowledge of just a few details. Web portal access is
explained in the online version of this user guide, available for download from
http://www.halomonitoring.com/UserGuide.
Copyright © 2010 Halo Monitoring
Wearing the Halo Transmitter
Step 1
Remove the strap and the transmitter module from the myHalo box. Loosen the strap and snap it
to the transmitter on one side. Be sure to match the strap’s LEFT side to the transmitter’s left (L)
side. Carefully align the snaps and press firmly to connect. See Figure 1.
Match the strap’s LEFT side...
...with the transmitter’s left (L) side.
STRAP
TRANSMITTER BACK
Figure 1. Connecting the Strap to the Transmitter
Step 2
Under your clothing, wrap the strap around your upper torso and connect the strap’s RIGHT side
to the transmitter’s right (R) side. Make sure the Halo emblem is right-side-up and appears as
shown in Figure 2. The silver button sensor on the back of the transmitter should be touching your
skin.
Note proper location of Halo emblem.
Figure 2. Proper Fitting of the Transmitter
Step 3
Adjust the strap to fit properly. Follow these simple guidelines and refer to Figure 2 for optimum
transmitter performance:
• Wear the strap on your upper abdomen, no more than two inches below your sternum.
Copyright © 2010 Halo Monitoring
• When the strap is tight enough, you should be able to fit two fingers between the strap and
your skin; however, the strap should not be so tight that it is uncomfortable, nor so loose
that it slips down as you walk.
• Wear the strap daily. We recommend that you wear the strap continuously and only
remove it when charging.
CAUTION! Although the transmitter is water resistant, it cannot be submerged in water.
Do not wear the device in a pool or bathtub. Showering while wearing the device is fine as
long as the battery charger port cover is closed.
Charging the Battery
Keep the transmitter charged. It is recommended that you charge the transmitter once a day. If
necessary, the home gateway issues an audible reminder consisting of a one second beep followed
by three shorter beeps to indicate that the transmitter battery requires charging promptly.
1. Remove the strap from your chest by disconnecting one of the snaps using a slight twisting
motion to unsnap the strap from the transmitter module.
2. Open the battery charge port by pulling on the plastic plug. Insert the charger plug into the
charge port. Connect the other end to your electrical outlet as shown in Figure 3.
3. Remove from the charger after 1 to 1.5 hours or when the battery is fully charged (see Frequently Asked Questions on page 8, item #1). Close the battery plug (to ensure the device
remains water tight) and put the strap back on your body.
TRANSMITTER PLUG
(Type G)
TRANSMITTER
BOTTOM
TRANSMITTER
FRONT
Figure 3. Charging the Battery
Copyright © 2010 Halo Monitoring
Frequently Asked Questions
Q: How do I know when my battery needs charging?
A: Daily charging is recommended. The BATTERY indicator on your home gateway turns red
when the battery becomes extremely low. You can also monitor the battery charge level by
logging in to the web portal at www.myhalomonitor.com. If necessary, the home gateway issues
an audible reminder consisting of a one second beep followed by three shorter beeps to indicate
that the transmitter battery requires charging promptly. The audible reminder is cancelled by
charging the transmitter.
Q: I want to remove the strap for a period of time. Is that okay?
A: Yes, but the system provides the greatest protection when the transmitter is being worn. For
that reason, we recommend that you wear it as much as possible. The strap can be removed for
short periods of time. If you forget to replace the strap, a notification reminder is sent to your
caregiver. A second strap can be purchased for use while the other strap is being laundered and/or
drying.
Q: What happens if I push the grey button?
A: While the transmitter is designed to provide automatic emergency response with no action on
your part, there may be times when you feel the need to call for help. The square button in the
center of your strap is for your peace-of-mind and to be used in emergencies. When you are
wearing the transmitter, it should be easy to find the button, even through clothing. If you press
the button, one of our operators will attempt to call you at home and/or your designated
caregiver(s). If the operator does not receive an answer, they will call an emergency responder.
Q: How do I know my system is working?
A: The LEDs on the home gateway indicate the system status. Refer to Table 1 on page 12 for an
description of the LEDs. If we detect that your device is not working for any reason, we will
notify your caregiver so the problem can be resolved quickly.
Q: How do I clean my strap and transmitter or the home gateway?
A: Wipe the transmitter with a clean cloth, slightly dampened with water or isopropyl alcohol. Be
careful not to accidently push the panic button on the transmitter. As needed, hand launder the
strap in warm water with a mild laundry detergent containing no bleach or fabric softener, rinse
well in warm water. Towel dry the strap and finish by line drying it. Do not soak the strap longer
than it takes to hand wash and rinse it. Be sure to remove the transmitter before washing the
strap! The home gateway may be dusted with a dry cloth, but do not use a spray cleaner or water.
Q: What should I do if the chest strap transmitter is accidently submerged in water?
A: If submerged in less than four inches of water for less than 15 seconds, remove it from the
water and dry it off. Open the battery charger port cover and with the opening pointed downward,
shake it while carefully observing if any water comes out of the port. If water does come out, do
not use the transmitter. Contact customer service for further instructions.
Copyright © 2010 Halo Monitoring
Q: Can I charge the chest strap transmitter battery while wearing it?
A: No, always remove the transmitter before charging the battery.
Q: What happens to the system during a home power failure?
A: During a power failure, the chest strap transmitter continues to collect and record vital data.
When the power is restored, the home gateway receives and sends the data via the Internet (or
phone line). If you provide an AC power backup source for the home gateway, such as a UPS, the
home gateway continues to operate with the phone line connection as long as the battery in the
UPS is able to provide power.
Q: Do I need an Internet connection as well as a standard phone line?
A: The myHalo home gateway supports either the Internet or a standard phone line as the primary
connection to the call center for transmitting data collected from the chest strap transmitter. When
the Internet is the primary connection and is down (or inoperable for any reason), the home
gateway uses the standard phone line as a backup connection. A compliant cable and modular
plug is provided with this product for connecting to the phone line.
Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com,
phone: 1-888-971-HALO (4256), or email: support@halomonitoring.com.
Copyright © 2010 Halo Monitoring
Navigating the Web Portal
Monitoring your user status or the status of a loved one from the web portal is easy. Becoming
familiar with a few web pages provides you with the necessary tools for successfully using the
system. This section explains navigating and using the different areas of the web portal. If you
have a computer and an internet connection, a User Guide which includes the Web Portal
information is available for download from http://www.halomonitoring.com/UserGuide.
• Selecting a previously removed caregiver reinstates the caregiver and all their information
that was previously entered. The caregiver will appear on the screen shown in
Figure 9.Inviting a caregiver by email sends a request to the caregiver. You will be
prompted to enter their email address and assign the order in which they are to appear in
the caregiver list.A caregiver that does not have email can also be added. You will be
prompted to enter their pertinent information, such as name, address, and contact
information.
Refer to Figure 4 on page 10 for an explanation of which option to select for the caregiver
you are adding.
To add a caregiver
that was previously
removed, select the
name from those
displayed.
To add a caregiver
through an email
invitation, select the
second option.
To add a caregiver
without email
access, select the
third option.
Figure 4. Adding a Caregiver Account
Copyright © 2010 Halo Monitoring
10
Appendix A: Specifications
This appendix provides standard specifications for the myHalo Personal Monitoring and Alert
System, including the strap worn by the user.
Intended Use
This product is intended to be used as a home health care personal monitoring and alert system for
seniors and their caregivers. The transmitter contains an accelerometer that sense rapid change in
direction such as a fall.
Technical
Power output: 1 mW maximum
Operating frequency: 2400 - 2483.5 MHz
Operating channel: 11
Operation mode: direct sequence spread spectrum (DSSS)
Data rate: 250 kbs max burst
Operating temperature range: 32 to 120 degrees F
Accuracy of heart rate monitor: ± 4 bpm, under steady state conditions
Physical Properties
Chest Strap
Battery type: Factory installed lithium polymer (not user accessible)
Battery life rating: 1 year
Material
Case: lexan (polycarbonate plastic)
Skin temperature sensor: copper with trivalent chrome finish or stainless steel
Strap material: polyurethane
Fabric: 46 % nylon, 32% polyester, 22% natural rubber (latex)
11
Copyright © 2010 Halo Monitoring
Appendix B: Indicators
The home gateway has multiple indicators on the front (see Figure 5) that provide information
about its current state. These indicators are LEDs that illuminate in various colors, depending on
the status. Refer to Table 1 for descriptions of each indicator.
Figure 5. Home Gateway Front Panel
Table 1. Indicators
Indicator
POWER LED
STATUS LED
WAN LED
Description
Solid green - The home gateway is powered on.
Flashing green once per second - Conditions are normal.
The WAN LED represents the status of the Internet or Phone Line
connection, depending on which method is being used.
Internet connected systems:
Solid green - The home gateway has established a connection with the health
server.
Solid red - There is a problem with the connection.
Phone Line connected systems:
Off - Normal
Solid Green - Normal, gateway is using the line
Solid Amber - Line is in use or off-hook
Solid Red - Gateway is unable to dial-in or communicate with the server
PAN LED
Solid green - The home gateway has established a connection with the chest
strap transmitter.
Solid red - There is a problem with the connection.
BATTERY LED Solid green - The battery level is above 40%.
Solid amber - The battery level is between 20% and 40%.
Solid red - The battery level is below 20% and needs charging.
Flashing - The transmitter is plugged in and the battery is being charged.
The LED color indicates the current charge level as specified above.
ALARM LED/ Solid red LED and audible alarm - An alarm condition is detected. To disable
RESET Button
the alarm, press the RESET button on the home gateway's front panel.
Copyright © 2010 Halo Monitoring
12

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